Support Administrator Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the support administrator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

R Dietrich

Raegan

Dietrich

4615 Connor Parks

Phoenix

+1 (555) 830 1892

4615 Connor Parks

Phoenix

Phone

p +1 (555) 830 1892

Experience Experience

Los Angeles, CA

Support Administrator

Los Angeles, CA

Feest, Bayer and Lindgren

Los Angeles, CA

Support Administrator

Provide support for the project managers and the laboratory staff
Instrumental in updating the scheduling process, working closely with team and customers on process improvements
Prepares source data for entry by completing and sorting information-establishing entry priority
Provide reprint and reissue support
Create Excel trend reports and enter data
Manage over 50 conference room meeting requests per day
Work with executive offices to resolve meeting room conflicts

San Francisco, CA

Systems Support Administrator

San Francisco, CA

Hartmann-Bogisich

San Francisco, CA

Systems Support Administrator

Perform first assessment of support request tickets, by checking the information and ensuring that tickets are complete
Create and maintain local reports and provide data as requested by end-users or external functions
Work with global data team on data improvement plans where necessary and action accordingly
Collaborate with Test, Development, Infrastructure, Security and Release Management teams and others to resolve system issues
Provides informal systems training to users and acts as systems expert to assist department trainer with formal classroom training
Perform security audits on all classified networked and standalone computers on a weekly basis
Troubleshoot, fix and resolve network connectivity issues related to workstations and servers

present

Chicago, IL

Technical Support Administrator

Chicago, IL

Lang Group

present

Chicago, IL

Technical Support Administrator

present

Assist in developing and implementation of plans to improve technical services processes
Provide telephone support for network of colleges/ testing centres
Manage Incident, Change, Service Request and Problem Management
Work collaboratively with IT Service Operations and Service Management in resolving issues impacting the Contact Centre and/or Telephony Platform
Keep management informed of significant changes in performance of applications
To assists / support Project Manager for compilling project documentation
Maintain Telephony Configuration Management Database

Education Education

Bachelor’s Degree in Related Field

Kennesaw State University

Bachelor’s Degree in Related Field

Skills Skills

Strong knowledge of Smith & Nephew Orthopaedic products and applicable medical terminology
Strong customer focus and ability to build rapport and relationships
Able to prioritise quickly, in tight timeframes
Type 45 net wpm with 85% accuracy and be able to perform basic arithmetic computations. Test administered
Ability to work as a member of a team
Ability to generate standard and new reports by setting up queries , etc. in Microsoft Access database
Strong problem solving and critical thinking skills
Ability to work under pressure
High level of accuracy and attention to detail
Professional manner

Create a Resume in Minutes

15 Support Administrator resume templates

Read our complete resume writing guides

Microstrategy Support Administrator Resume Examples & Samples

Minimum 3 years of experience administering MicroStrategy environments
Experience with Change Management Tools
Experience with project tracking, testing, and requirements tools
Articulates complex concepts in clear, brief, and easy to understand manner
Maintains clear and open communications with project teams members and stakeholders
Preferred experience in the Financial Industry

Facilities Support Administrator Resume Examples & Samples

Associates degree or combination of education and work, generally equivalent to AA degree. Bachelor's degree with a major in business desired
1 years of related experience, working with CAD software required
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads
The ability to analyze needs and product requirements to create a design

Web Support Administrator Resume Examples & Samples

Web support (30%), Web projects (70%)
Responsible for production tuning, management, and deployment of Oracle Weblogic, iPlanet, Siteminder and various supporting elements used to create the Credit Suisse application/service hosting environment for both internal and external client facing internet web sites and all aspects of client side integration
Onboard Investment Banking applications onto the Java application platform (JAP) and iPlanet webserver
Work with developers to understand their requirements and provide JAP infrastructure consultancy (e.g. tuning)
Deploy JAP applications
Full training for the role will be provided, once training is completed
Additionally, providing third line support in web service management in IIS and DAP
To provide rota and escalation support (Global, Regional & Local Support)
40 hours per week, with variable office hours and some weekend work
Early shift is 8am to 4pm (one week in ten)
Late shift is 11am to 7pm (one week in ten) and includes overnight and weekend on-call support
Able to work independently on problems, must have problem-solving skills
Unix experience in Solaris or RedHat
CA Siteminder single sign-on

Core Services Support Administrator Resume Examples & Samples

This role will lead the support and efficient operation of shared services. Primary ownership of SMTP on Linux operating environment
Proofpoint /Antivirus and Antispam technologies / Message labs mail infrastructure
Provide troubleshooting support and advanced analysis of mail delivery / mail queue build up
Provide support for other Core Services systems as part of the global team
Work with senior IT heads on projects for SMTP and other Core Services systems globally
Implement engineered solutions to improve efficiency and stability of Mail infrastructure
Provide documentation for 1st line Operations Control run books
SMTP concepts / Manage mail infrastructure
DNS / LDAP knowledge
Good to have NTP / Kerberos and Cyber Ark
Strong ability to troubleshoot issues and provide resolution
Prerl / Bash bScript and code development experience is preferred
Ability and desire to learn and work independently as well as in a team
Project management and organizational skills

Macintosh Executive Support Administrator Resume Examples & Samples

Support Macs and iOS devices for executive, corporate and production staff
Respond to and resolve high-priority support requests in a timely fashion
Be available for support outside of normal work hours, including 24/365 on-call support
Install and maintain software, hardware and peripherals
Troubleshoot network and remote access connectivity problems
Train end-users as needed
Assist other I.S. staff as needed
Three years of related experience preferred
Ability to troubleshoot Mac hardware and software problems
An enthusiasm for learning new applications/systems as needed
Excellent verbal and written skills with the ability to communicate technical issues to a non-technical audience

Windows Client Support Administrator Resume Examples & Samples

12 years of experience with managing application development
2 years of experience with Windows 7 operating systems and related networking, including TCP/IP, DHCP, or DNS
Knowledge of earned value cost account management
Knowledge of all phases of project development and execution
Knowledge of Microsoft software and operating systems
DoD 8570 Security+ or CISSP Certification within 60 days of hire
Experience with working in a DoD environment
Experience with Systems Management Server (SMS), SCCM, and remote administration
Experience with using Remedy software, including Action Request System
Experience with Audio Visual, Blackberry, and VOIP Telephone equipment
Ability to quick adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
CompTIA Certifications

Merchant Support Administrator Resume Examples & Samples

Two years minimum work experience
Intermediate Microsoft Office Suite skills, with an emphasis on Excel
Good communication skills and flexibility
Strong organizational, time management and prioritization skills

Delivery Support Administrator Resume Examples & Samples

Learn to follow given procedures and processes to identify job/related problems, analyze causes using existing techniques or tools
Understand the standard mission of the professional group and vision in own area of competence
Administrative support of the delivery team, coordination and administration of the processes and the communication with the internal/external clients
All related tasks required by the hiring manager/team/department/ to ensure the IBM business continuity and to be in line with IBM strategy

Channel Partner Support Administrator With Polish Skills Resume Examples & Samples

Good communication skills (e.g. written, verbal, presentation)
Advanced English skills, advanced Polish skills
Good teamwork skills

Sales Support Administrator Uki Team Resume Examples & Samples

Generate contract documentation
Follow up on documents that have been sent to the customer
Meet target SLAs for funding, ensuring Same Day Funding where possible
Scan all deals within expected SLAs & update systems/reports accordingly
Work closely with the Sales Organisation to ensure that monthly volume targets are met and play a proactive, leading role in driving pipeline management and conversion
Support Managers in the development & implementation of business process improvements & efficiency/productivity gains

Contract Desktop Support Administrator Snei Sd Resume Examples & Samples

Complete IT tickets
Primary initial contact for all helpdesk issues
Troubleshoot and solve common IT issues (password resets, computer hardware failures, access requests) via telephone and email
Setup computers for new hires
Support/administer Active Directory, Exchange mail accounts, SharePoint, Microsoft Systems Center Configuration Manager, virus/spam detection, backups
Physical movement of IT or other office gear as needed
Strong customer service skills, including ability to listen, interpret and explain computer related concepts in non-technical terms
Strong Windows 7experience preferred
Strong Mac OSX support experience preferred
Knowledge of Microsoft Active Directory, Microsoft Exchange and operating system imaging software such as Ghost
Must have extensive knowledge of computer hardware (i.e. built a PC at home or business)

Senior Microstrategy Support Administrator Resume Examples & Samples

Experience with creating and troubleshooting shell, UNIX, and batch scripts
Identify and escalate risks and issues with remediation recommendations
Preferred experience in working with off-shore resources

Business Support Administrator Ef Operations Resume Examples & Samples

Work in accordance with all GE policies and procedures, demonstrating high ethical standards consistent with the GE Spirit & Letter
Immediately escalate any potential compliance issues to Team Leader, Compliance, Legal, HR or through any Open Reporting channels
Complete 100% of all Compliance training and any other training as assigned to you when due
Ensure you adhere to all the Environment, Health & Safety (EHS) policies, procedures and responsibilities as detailed in the EHS Manual on the EHS Links site

Executive Support Administrator Resume Examples & Samples

Utilize your extensive knowledge of service line and operational role of executive to make sound decisions
Develop workable, cost-effective approaches to complete work
Balance multiple priorities considering risk, importance, urgency, political impact
Understand the key drivers affecting Ernst & Young and our clients, and apply that knowledge to complete projects
Help leaders and others to resolve conflicts and issues
Anticipate structural or political issues that could affect the outcome of your actions, or those of your leaders
Solicit a constant two-way flow of information from colleagues, customers and leaders
Demonstrate high-level knowledge of the Quality & Risk management policies related to specific service lines and the firm
Set up and manage project plans
Resolve complex problems
Assimilate unfamiliar issues rapidly
Proactively escalate actual or potential issues
Independent decision maker exercising discretion/judgment
Knowledge-sharing and collaboration skills
Exceptional interpersonal, communication, negotiation and presentation skills
Adept at navigating organizational structures, changing environments, and sensitive relationships
Advanced skills in Microsoft Word, Excel, Power Point and Outlook

Operation Support Administrator Resume Examples & Samples

Perform basic to complex tasks or processes following established processes or procedures within a department or function assigned
Administrative support of the operation team, coordination and administration of the processes and the communication with the internal/external clients
Czech: Fluent

Credit Support Administrator Resume Examples & Samples

Minimum 2 years of consumer and commercial loan underwriting experience in a financial institution required
Minimum 1 year of basic computer experience(e.g. Microsoft Word, Excel, Outlook) required
Credit knowledge and experience preferred

Delivery Support Administrator Resume Examples & Samples

University student,
Excellent communication skills,
Ability to communicate and negotiate in English,
Fluent Czech or Slovak language,
Very good PC skills, especially MS Excel, MS Word,
Knowledge of Lotus Notes is an advantage,
English: Intermediate
Czech: Fluent

Web Support Administrator Resume Examples & Samples

Responsible for production tuning, management, and deployment of IIS and various supporting elements used to create the Credit Suisse application/service hosting environment for both internal and external client facing internet web sites and all aspects of client side integration
Work with developers to understand their requirements and provide .Net infrastructure consultancy (e.g. tuning)
Deploy .Net applications
Early shift is 8am to 4pm (one week in six)
Late shift is 11am to 7pm (one week in six) and includes overnight and weekend on-call support

Channel Support Administrator Resume Examples & Samples

Provide day to day system administration and technical and operational support for assisted-service applications (i.e. email/chat/co-browse) utilized across the enterprise
Collaborate with internal technology support teams, supplier, and other service partners as necessary to gain assistance and resolve application issues, and follow up to assist with root cause analysis and mitigation strategies
Use strong technical and operational skills to proactively identify and recommend opportunities for improving/streamlining existing processes to increase efficiency and effectiveness of applications
Conduct testing for system, end user, and operational functionality ensuring interdependencies and end to end processes are maintained, including interfaces to other software
Understand business partner expectations, current technology gaps and constraints, participate in developing clear requirements and collaborate with service partners and third party suppliers to successfully deliver the desired results
Develop and maintain recurring and ad-hoc reports to help determine the impact, success of the assisted channels and areas for improvement
A self-starter who has a proven track record in delivering digital capabilities that realize substantial business value
Someone that has experience working with digital collaboration technologies in a contact centre environment
An experienced technical administrator who knows how to build and drive requirements, and proactively deliver continuous improvements to deepen customer engagement
Driven to ensure content and communications are updated in a timely manner to enable an excellent client experience and business successes
Someone that consistently presents a positive, flexible attitude and contributes to a fast-paced, high-visibility team environment
An individual who enjoys working with an innovative and collaborative team of accomplished professionals

Executive Support Administrator Vice Chair Resume Examples & Samples

Support high-level senior executives, and act as a trusted advisor
Cultivate and nurture relationships with internal, global business, and government leaders and their administrative staff
Understand the key drivers affecting EY and our clients, and apply that knowledge to complete projects
Protect confidential and proprietary information
Manage complex calendars, domestic and international travel, events, meetings and conferences
Confidence and leadership skills
Strong customer service mentality
Good analytical, organizational and research skills
Ability to diplomatically interface with senior leaders
Competent in managing a number of projects concurrently
Advanced skills in Microsoft Word, Excel, Power Point and MS Outlook
A minimum of 8 years experience supporting senior executives in large organizations

Documentation Support Administrator Resume Examples & Samples

Minimum 3 years of experience in a fast paced production loan center environment required
Minimum 2 years of basic computer experience required (e.g., Microsoft Word, Excel, Outlook) including the ability to navigate between multiple applications/databases simultaneously utilizing multiple monitors
Minimum 1 year of document scanning and indexing experience required
Experience with document/image prepping such as splitting and merging documents/images and inserting/deleting a page within an image
General knowledge of commercial and consumer loan processing/documentation preferred
Experience working in a Fileroom/Imaging Center and paperless environment preferred
Ability to communicate clearly and professionally with all levels of the organization
Excellent written and verbal communication skills as well as effective interpersonal skills
Proficient in multi-tasking, prioritizing projects and meeting established deadlines
Represents basic qualifications for the position. To be considered for this position, you must at least meet the basic qualifications

Operations Business Support Administrator Resume Examples & Samples

To ensure the timely and accurate set up of Vendors, Dealers & customer Rates & Terms in the operating system
To respond in a timely manner to any customer set up queries on the Operating system AIMS
To ensure the timely and accurate set up of customers on COMS & respond to COMS queries (internal & external)
To become a Subject Matter Expert being able to provide support, guidance & training to the outsourced Team & CDF Commercial & Risk Teams on operational processes
Proactively support operating system testing & development
To become a back up for any Electronic Invoicing (EDI) reconciliation
To ensure all processes are compliant at all times and supported by fully up to date documentation, including process maps, procedures, and policy documents
To assist in Operations Audits undertaken by EMEA Audit Team, CAS or external auditors, as well as supporting & providing monthly reporting to meet CDF Regulatory requirements
Solid experience or working knowledge of a sub-ledger or Client Relationship Management system
Able to display a positive attitude and flexible approach to assigned tasks with a desire to learn new things

Technology Support Administrator Resume Examples & Samples

Develops and produces installation documentation for the most complex applications
Performs computer installations, moves, and migrations for On-boarding process
Conducts research and recommends new technology solutions
When required, performs application software integration and testing to ensure that all software, hardware and communication networks operate properly together
May generate and maintain user network IDs
If required, ensures compliance of software licensing
2+ years experience performing application integration, testing, project management, network administration and entry level desktop hardware, software, and operating systems support for Intel based platforms in a corporate environment
Knowledge of configuration, support, and failure analysis of major OEM (HP, IBM, Compaq, Dell) desktop systems hardware and peripherals
Imaging PC's, Landesk administration and RF scanner experience preferred
Ability to work in a fast paced production oriented environment
Reports to Manager
Physical Requirements: Must be physically able to handle and install desktop hardware weighing up to 50 pounds. Must be able to work in a Distribution Center environment that requires a lot of walking and the use of stairs in the pick modules and sorter areas

IT Systems & Application Support Administrator Resume Examples & Samples

Help monitor and maintain global architecture
Schedule and deploy applications to QA and Production
Research and resolve production issues with internal applications
Analyze data and understand complex application code (SQL & VB.NET)
Interface with internal and external customers
On call (on rotation) in a 24 x 7 support role for escalation from the international support teams
Knowledge of SQL Server and database architecture including proficiency in writing/executing SQL queries
Advanced SQL skills is a strong plus
Knowledge of programming languages including VB6, VB.NET and ASP.NET
Experience with performance monitoring tools highly preferred
Bachelor's degree (BA/BS) from four-year college
Knowledge of Insurance/Reinsurance Industry a plus
Ability to communicate effectively with internal and external clients

Senior Cognos Support Administrator Resume Examples & Samples

Assure all system setups, configurations, and best-practices are documented using standardized documentation
Coordinate with shared support personnel for server OS and database maintenance and troubleshooting
Consult and interface with internal/external team members as well as IBM Cognos for service requests, maintenance, and patching
Install, configure, deploy, and support Cognos solutions
Support upgrades and technical releases
Configure, maintain, and administer Cognos models, packages, reports, and dashboards
Monitor and support multiple jobs, scripts, and events
Maintain and support Framework/metadata definitions
Deploy and support Cognos reports, ad-hoc packages, and OLAP cubes
Monitor and manage scheduled jobs to assure that stakeholders receive analytics
Support back-up and recovery activities
Troubleshoot issues identified by business and IT stakeholders
Write and maintain technical documentation
Develop, coach, manage, and mentor other team members including Jr. Cognos Administrators
Implement and maintain security, manage server components, and proactively monitor application resources
Establish performance metrics for faster, accurate, and reliable services across the environment
Tune and configure Enterprise platform based on IBM Cognos best practices and recommendations
IBM Certified Administrator
Minimum 6-10 years of experience administering large-scale, enterprise Cognos 8/10 environments
Deep understanding of IBM Cognos 8/10 Business Intelligence components and relationships to system configurations
Proficiency with Cognos Administration, Framework Manager
Experience with creating and troubleshooting shell, UNIX, and batch scripts
Experience with Change Management Tools; preferably ServiceNow
Experience with project tracking, testing, and requirements tools
Strong project management and effective verbal and written communication skills
Articulates complex concepts in clear, brief, and easy to understand manner
Maintains clear and open communications with project teams members and stakeholders
Identify and escalate risks and issues with remediation recommendations
Preferred experience in working with and managing off-shore resources
Preferred experience in the Financial Industry

Client Support Administrator Resume Examples & Samples

Handling global requests on access UBS research documents at local time zone which involves proper communication with clients, analysing incoming requests and processing them within stipulated time
Reconciling client's data from external vendors with UBS data
Checking client status to ensure that the clients that have access to UBS research are legitimate
Assisting in entitlement review requests or projects

Senior Technology Support Administrator Resume Examples & Samples

Identifies, troubleshoots, analyzes and resolves complex desktop computer problems
Escalates unresolved problems to Lead Desktop System Specialist or Manager
Installs equipment and software
Performs system administration for desktop solutions
Acts as key contact for internal IT groups in support of technical problem resolutions
Assists in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards
If required, administers internet access and services, which includes internal and external security
AA/AS or equivalent related experience; A+ certification preferred
8+ years experience performing application integration, testing, project management, network administration and entry level desktop hardware, software, and operating systems support for Intel based platforms in a corporate environment
Knowledge of Windows OS and Office 2007
Understanding of local, client-server, and database application functions and support

Senior Microstrategy Support Administrator Resume Examples & Samples

Assure all system setups, configurations, and best-practices are documented using standardized documentation
Coordinate with shared support personnel for server OS and database maintenance and troubleshooting
Consult and interface with internal/external team members as well as IBM Cognos for service requests, maintenance, and patching
Install, configure, deploy, and support Cognos solutions
Support upgrades and technical releases
Configure, maintain, and administer Cognos models, packages, reports, and dashboards
Monitor and support multiple jobs, scripts, and events
Maintain and support Framework/metadata definitions
Deploy and support Cognos reports, ad-hoc packages, and OLAP cubes
Continually monitor and tune the performance of the platform
Monitor and manage scheduled jobs to assure that stakeholders receive analytics
Support back-up and recovery activities
Troubleshoot issues identified by business and IT stakeholders
Write and maintain technical documentation
Develop, coach, manage, and mentor other team members including Jr. Cognos Administrators
Implement and maintain security, manage server components, and proactively monitor application resources
Establish performance metrics for faster, accurate, and reliable services across the environment
Tune and configure Enterprise platform based on IBM Cognos best practices and recommendations
IBM Certified Administrator
Minimum 6-10 years of experience administering large-scale, enterprise Cognos 8/10 environments
Deep understanding of IBM Cognos 8/10 Business Intelligence components and relationships to system configurations
Proficiency with Cognos Administration, Framework Manager
Experience with Change Management Tools; preferably ServiceNow
Strong project management and effective verbal and written communication skills
Preferred experience in working with and managing off-shore resources

Technology Support Administrator Resume Examples & Samples

Learn to follow given procedures and processes to identify job/related problems, analyze causes using existing techniques or tools
Understand the standard mission of the professional group and vision in own area of competence
Administrative support of the technology team, coordination and administration of the processes and the communication with the internal/external clients
All related tasks required by the hiring manager/team/department/ to ensure the IBM business continuity and to be in line with IBM strategy

Credit Support Administrator Resume Examples & Samples

Receives credit applications and lines of credit requests from credit employees, dealer personnel, and/or Territory Managers (TM) and begins the credit investigation progress. Analyzes line of credit packages received from LOC (Line of Credit) Specialist, Credit Analyst, TM or Dealer to determine completeness and begin the credit investigation progress
Requests credit reports by telephone and/or PC (i.e. personal credit reports and business bureau reports)
Determines SOS verification and CIP compliance for each legal name associated with the credit line
Contacts banks for account information, types of relationships, management opinions and financial covenants; trade and finance companies for information concerning types of lending, high credits, terms and payment experience; bonding institutions for surety levels and experience; and dealers for past credit history
Identifies omitted items from the LOC submission and advises the LOC Specialist or Credit Analyst. Works with Specialist or Analyst to determine if omitted items are necessary and follows up for the information as needed
Prints account history for existing CFSC customers from the leasing system and determines pay history for the existing accounts
Obtains various internal reports to analyze and determine completeness regarding contract and asset information on active CFSC accounts, including estimated collateral values
Obtains the exposure, pay history, collateral values, syndicated exposures and pricing information for the various affiliated line units throughout the corporation (i.e. FCC, global offices, Cat AccessAccount, etc.)
Compiles information for the credit file and performs the initial LOC tracking set-up in the Customer Relationship Management (CRM) system
Performs credit application setup and contract maintenance in the leasing system
Contacts insurance companies for verification of coverage and tracks loan covenant compliance within the dealer portfolio
May perform various office functions and reporting, including but not limited to, handling correspondence with customers and Caterpillar dealers and processing of UCC lien searches and affiliated data and requirements
Assists in LOC, Retail and/or Dealer portfolio reporting functions as necessary
May assist in special projects for the credit department as requested
Participates in accomplishment of continuous improvement objectives or 6 Sigma initiatives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them
Understands the Harassment policy of the company and is responsible for its application in all aspects of employment
Knowledge of and ability to apply math computation skills
Ability to obtain and interpret credit reports
Ability to operate standard computer software programs, including a working knowledge of the MS Office products
Demonstrated ability to perform general office tasks
Ability to obtain and interpret bank and trade reference information
Basic customer service skills needed to professionally communicate with outside creditors

Sales Support Administrator Hampshire Resume Examples & Samples

Assistant with sales documentation
Answering client queries
Maintaining good customer relations
Raising quotations

Procurement Support Administrator Resume Examples & Samples

Learn to follow given procedures and processes to identify job/related problems, analyze causes using existing techniques or tools
Understand the standard mission of the professional group and vision in own area of competence
Administrative support of the team/business unit, coordination and administration of the processes and the communication with the internal/external clients
All related tasks required by the hiring manager/team/department/ to ensure the IBM business continuity and to be in line with IBM strategy
Accountable for individual or team results

Technical Support Administrator Resume Examples & Samples

Provide telephone support for Client first level support group
Provide telephone support for network of colleges/ testing centres
Provide technical support to VUE’s customers
Provide installation support of Testing Systems software
Ensure that the highest service delivery is achieved, by meeting internal Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s)
Maintain accurate knowledge base of application
At least two years in a similar role
Effective time management
Experience with supporting software applications via telephone and using remote tools
Utilisation of helpdesk tools (e.g. Remedy)

Internal Technical Support Administrator Resume Examples & Samples

Provide telephone and desktop support for internal employees
Maintain accurate knowledge base of applications
Licence and asset management
Support of business continuity plan
All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff who may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility
Effective time management and able to set priorities appropriately
Excellent conflict management skills
General knowledge of networking configurations and troubleshooting including routers, switches and firewall experience
Qualifications from Helpdesk Institute
Ability to install/configure IT hardware/component would be advantageous

Credit Support Administrator Resume Examples & Samples

Minimum 3 years of consumer and commercial loan underwriting experience in a financial institution required
Minimum 2 year of basic computer experience(e.g. Microsoft Word, Excel, Outlook) required
Excellent written and verbal communication skills. * Credit knowledge and experience preferred

Senior Business Support Administrator Resume Examples & Samples

If your application is successful, you will be included in the respective transfer process for your country before the close date, envisaged currently as the 1st June
2016
Generate Vendor customer set up instructions in accordance to Commercial Teams requirements & ensure timely & accurate set up by the Operations Team in the Operating system, acting as primary point of contact for any query resolution or missing documentation
Create Vendor contractual documentation based on Commercial inputs and in conjunction with Legal and Risk department requirements. Arrange cross functional contract pre-approval prior to Customer signing
Coordinate upon return, Customer executed documents, ensuring internal processing & document distribution
Lead submission of request for Rates & Terms set ups. Act as primary point of contact for query resolution, monitoring timely set ups & prioritisation to minimise any customer impact
Create accurate English language Dealer Terms summary document from the executed Vendor contractual documents & ensure storage in-line with Records Information Management policy
Produce & distribute accurate monthly & ad-hoc customer facing reporting within timelines. Establish reporting/formatting synergies across Commercial Industries & implement where possible automated generated reports
Build reporting mechanism to track Operations performance vs. agreed SLAs. Being able to prioritise workload vs. existing capacity
Build expertise in, and act as key point of contact for customer set ups
Document current state Business Support process flows undertaken by Commercial Teams across all CDF Industries and design future state process flows, reflecting synergies & efficiency gains. Identify process & ownership gaps across Commercial Industries that impact or relate to Business Support and work with Commercial owners to resolve
Take the lead in ensuring BCP processes are in place and tested with remediation actions complete
Own Business Support Operations SOPs and ensure they are signed off, up to date and relevant
Own Records Information Management programme for Business Support Operations and ensure document archiving is up to date
Proactively share and reach out for best practice across other CDF Operations teams globally to enhance the customer experience and automation, leveraging initially existing ‘Business Support’ Team in the US
Perform system change UAT related to Business Support Operations processes
Act as key point of contact for any internal or external audit queries or testing
Develop working knowledge to support other Operations teams by providing cover during illness and holidays to maintain a strong customer experience
Support cross functional training and best practice within the Operations Team
Willingness and ability to work flexibly within a time-bound environment, prioritising and balancing tasks and activities to ensure externally driven timescales are adhered to
Proven experience in a Financial Services (preferably banking) environment or experience of working in an Accounts or Inside Sales Commercial role. Experience in managing customer contractual documentation and/or setting customers up in Operating systems would be desirable
Numerical skills – accuracy, attention to detail and record keeping, management of large volumes of data and knowledge of MS Word, Excel & PowerPoint tools, including ability to manage and analyse data, to create pivot tables (preferred), ability to access and update computerised information, prepare standard PowerPoint template
Excellent administration and time management skills – ability to manage and organise multiple work streams simultaneously, whilst maintaining an excellent degree of accuracy working to tight deadlines, and be able to adapt in a changing and demanding environment. Sharing with the Operations Leader any roadblocks or delays which can impact the Customer or Business performance
Highly self-motivated, with a positive mind-set that can influence and motivate different personality types. Being able to independently push back & influence Commercial Teams as and when required, i.e. for workload prioritisation, commitment to meet deadlines, Operational set ups
Excellent communication skills, both written and verbal, with the ability to establish strong partnerships at all levels and the ability to communicate effectively with key stakeholders both internally/externally
Strong Team Player – The ability to work and engage across multiple teams & build effective working relationship with the Commercial Strategic Relationship Managers (SRMs)
Problem solving/decision making skills – ability to decide on best course of action required to solve a range of problems from complex queries to technical issues with equipment

Channel Support Administrator Resume Examples & Samples

Provide spreadsheet data on new titles, sales metrics and order processing
Support the Commercial Channel Manager in reviewing the existing partners, identifying new partners and ensure focus on key partners
Understand the different commercial agreements in order to drive revenue and market share
Regular submission of revenue forecasts and pipeline information to advise the business on sales and product strategy

Onsite Management Support Administrator Resume Examples & Samples

Acting as an Executive Assistant to the leadership of a multi-faceted federal program
Supporting a small team by designing business processes that help team members coordinate their work and documenting those business processes in the form of flow charts or written procedures
Supporting the utilization of information technologies (e.g., Microsoft Sharepoint or Dropbox) across the team. This may involve writing protocols and procedures and offering training to team members
Preparing for conference calls and webinars, including room assignment, setup of telecommunications, tracking of registrations, and management of call recordings and attendance lists
Paper file management, including the scanning of documents and electronic file-keeping
Receiving and processing incoming mail, including packaging of materials for the electronic document manager
Data management, including learning an online data reporting system and using it to regularly report out on key metrics to management
Making staff travel arrangements
Miscellaneous ad hoc clerical tasks involving filing, labeling, word processing, developing spreadsheets, etc
Clerical tasks related to report preparation, materials duplication, and meeting preparation
Creating and editing correspondence documents, reports and presentations using Excel, PowerPoint and Word
Maintain and update federal website
Maintain up to date grantee list and pull grantee data and reports from federal systems
Maintaining regular reporting and communications—at least weekly—with off-site ICF managers and proactively communicate about workload, questions, and topics for discussion related to strong client support
Must have a Bachelors Degree with 5years of experience in the related field
Must be proficient in Microsoft Office - Word, PowerPoint, Outlook and Excel with strong keyboard skills
Facility with technology, e.g.; setting up audio/visual equipment and comfortable with technologies that facilitate virtual meetings and communication
Experience with a variety of information technologies, including shared repositories for electronic files, such as Sharepoint or Dropbox
Facility with web-based computer applications
Below are suggestions for Professional Skills
Team player with the ability to work in a fast-paced environment
Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy

Systems Support Administrator Resume Examples & Samples

Perform first assessment of support request tickets, by checking the information and ensuring that tickets are complete
Troubleshoot & resolve business process questions
Create and maintain local reports and provide data as requested by end-users or external functions
Minimize number of local reports required and drive standardization of reports
Assign tickets to global business support or administrators as required (after conducting initial checks)
Review ‘Enhancement Requests’ with demand liaisons before passing onto VCO
Manage local One CRM license forecasts, providing view to global business operations support
Support global ‘data governance’ and decision making – provide local knowledge/viewpoint
Ensure data quality by ensuring completion and consistency in our locally market by performing routine checks and reports
Escalate data quality issues to global business operations team and follow up on resolution
Work with global data team on data improvement plans where necessary and action accordingly
Support local adoption by coordinating remediation actions with the local market leadership and global business operations
Fully bilingual (Local Market / English language) –Must translate tickets to English where necessary
3+ years of sales, marketing, service operations (as applicable) experience
Confident engaging with all levels of management
Excellent knowledge of MS Suite (Excel, PowerPoint, Word)
Prior salesforce.com experience in a support capacity is preferred
Diploma in relevant field

Operations Business Support Administrator Resume Examples & Samples

To ensure the timely and accurate set up of Customers + Rates & Terms in the operating system through performing data input accuracy audits, reporting findings & identifying root causes
To respond in a timely manner to any customer set up queries (internal & external) on the Operating system AIMS
Experience or working knowledge of a sub-ledger or Client Relationship Management system
Able to display a positive & energetic attitude as well as a flexible approach to assigned tasks with a desire to learn new things
Displaying a solid track record of Teamwork, strong communication skills with a high level of accuracy and attention to detail

Immediate Sales Support Administrator Resume Examples & Samples

Prepare and maintain customer quotations and orders
Build, strengthen and maintain customer relationships
Process and maintain orders in the SAP and CRM
Undertake administrative duties to support the team
Experience in previous sales and customer service roles
Knowledge of SAP
A good level of education especially in Maths and English
Fast paced-busy environment
Technically minded

Grid Support Administrator Resume Examples & Samples

Work closely with external vendors SAS and ISS to address UNIX/LINUX problems and opportunities within the environment
Work with CITI internal technical teams such as Business Intelligence, LDAP, CATE, Storage, Network and others to address problems and opportunities within the environment
Provide support to business teams (environment users) to address problems and opportunities within the environment
Provide support to address compliance related activities within the environment such as annual Vulnerability Assessments
Provide support for planned and unplanned COB events
Work with other direct team members to ensure no gaps in support coverage arise
Provide support for planned maintenance activities, such as required security patch installation
Work to ensure all software installed in the environment is compliant with all CTC guidelines
Work closely with all involved teams to address expansion and growth of the environment as required
Outstanding analytical and planning skills
Highly detailed, process oriented and client focused
Five plus years with UNIX/LINUX support and administration
Five plus years supporting Enterprise storage platforms
Five plus years supporting SAS installations
Three plus years supporting NDM/Connect:Direct
Three plus years supporting the Enterprise Autosys scheduling tool. Experience with Maestro is a plus
Three plus years supporting and integrating one or more of the following third party tools: Angoss, Serena PVCS, SlickEdit, PKWare, and Clearcase

Technical Support Administrator Resume Examples & Samples

Primary responsibility is end-user support and customer service
Follow standard Helpdesk operating procedures; accurately log and resolve all tickets using ticket tracking software
Troubleshoot and resolve issues associated with PC’s, laptops, network, local servers, printers, remote access and file shares
High level of experience with Apple OS X, Microsoft Windows (client/server); Microsoft Office 2010 and 2013, Linux/Unix a plus
Diagnose and resolve technical hardware and software issues
Respond to requests for technical assistance in person, via phone, and electronically
Log all help desk interactions
Identify and escalate situations requiring urgent attention - redirect problems to appropriate technical resources
Become familiar with each department and their respective applications
Learn fundamental operations of commonly used software, hardware, and other equipment
Bachelor’s degree from an accredited college; or related experience and/or training; or equivalent combination of education and experience
At least two (2) years of IT analyst experience
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
Ability to utilize the applications for Microsoft Office for support, reporting and documentation
Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired
Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
Creativity. Ability to work around problems and come up with creative solutions
Ability to work multiple shifts including nights and weekends
Ability to travel to support live event productions on an as needed basis

Service Support Administrator Resume Examples & Samples

Day to day co-ordination with FSS in UAE for PR approval process & update the SoW in Field Glass
Monitoring & Tracking PR submission, PO Conversion & Milestone Approval in Fieldglass on weekly & Monthly basis
Coordinate with BSC Team for releasing PR & PO
Coordinate with BSC Team for matching vendor invoice & receipting
Preparing MOS dashboard for PR, SoW, PO, Receipting & Vendor Payouts
Maintaining Offline Census Data for outsourced employees and associated PO No with TAPFIN Fees & PO
Validating monthly forecast of manpower cost vs. actual and analyze gaps accordingly
Day to Day co-ordination with working capital team for invoice generation & distribution
Day to Day co-ordination with respective site coordinators for invoice certification & submission
Validate the AR data on weekly basis for matching the payments and report for any miss
Preparing & monitoring PV compliance report on weekly, monthly & quarterly basis
Liaise with respective FSL for PV compliance for service projects in UAE
Preparing & monitoring Service Maturity metrics on monthly basis for UAE
Keeping record of monthly Service Maturity Index and updating the progress on monthly basis
Releasing the materials to site (MRR) based on the requirement by the team
Update the WMS report in shared drive on regular basis
Keeping records of all the DRs for the materials which are getting delivered through our warehouse
Preparing shipping docs for re-export orders and moving the same
Enter Timesheet on weekly basis
Ensure full compliance to Honeywell process & procedures in daily work
Actively participate in all team meeting and follow through the action plan
Report near misses, incidents and other opportunities for improvement
Coordinate with respective team members for full compliance on HSE Playbook on monthly basis
Minimum Associates degree or school diploma with 3 - 5 years relevant experience
Ability to interact and build relationships with internal / external customers
Ability to apply knowledge and understanding of Honeywell processes
Must be able to work with limited supervision
Good communication both written and verbal
Strong commitment to safety and safe working environment

Project Support Administrator Resume Examples & Samples

Coordination and interaction with AECOM project managers; project controls administrators, accountants and various clients
Assisting PMs with project setups, reviews and updates in the AECOM accounting system
Assisting Project Managers using cloud-based project software and tracking of milestones for deliverables, meetings, etc
Routine project support including management of project submittals, RFI’s, invoices, etc
Assisting in tracking and monitoring financial performance of projects
Providing client invoice preparation support for Project Managers
Reviewing invoices from sub consultants for payment approval
Using various client on-line software systems for the submittal of reports, documents and drawings
Assisting with marketing, proposal and presentation preparation, copying and submission
Experience supporting construction projects/programs
Marketing production experience

Support Administrator Resume Examples & Samples

Learn to follow given procedures and processes to identify job/related problems, analyze causes using existing techniques or tools
All related tasks required by the hiring manager/team/department/ to ensure the IBM business continuity and to be in line with IBM strategy
Fluent knowledge of English
User computer skills – MS Office, OS Windows (advantage: SAP, Lotus Notes)
Communication and organizational skills

Support Administrator Resume Examples & Samples

Prepare the Administrator's kit for our plan sponsors
Enter data into the OASIS administration system (Oasis, Excel, Chess & Nexus)
Records, documents and filing management
Excellent ability to juggle multiple tasks
Bilingual (English/French)

Quote Support Administrator Resume Examples & Samples

Monitor/manage the quote request queue (cases in SFDC/Siebel)
Validate the quoting info provided by Customer, Sales Rep and CSM. Follow up directly on any clarifications or additional info required to accurately generate quotes
Accurate and timely creation of all assigned quote requests in Siebel. This applies to both initial quotes and revisions to existing quotes (especially for SO amendments, Custom, Migration, Replacement, Add/Delete/Change SO’s and Terminations)
Monitor all approval queues within the Quoting Processes and escalate any delays
Manage the manual signature process and ensure contracts are stored and provided to customers if signature process is handled outside of the system
Provide 1st level support to Sales Reps on generating legal Agreements in SFDC and submitting nonstandard term requests to Legal (e.g. for MCA, GTC, Policies)
Act as 1st level support for processing Customer Name changes and Customer Novation’s
Support Sales Manager on Account Ownership Transfers and Sales reporting
Support the opportunity management for Churn and Ramp orders
Project Management / Change Management
Work cross functionally with a variety of departments within Equinix and function well within a team
BA/BS degree or equivalent experience, preferably in computer-related field
2-3 years of experience in Project Management and/or Sales Support preferably in Telecommunications or IT industry with a basic understanding of the Order Processing cycle
Siebel, Oracle and Salesforce.com knowledge/experience is a plus
Ability to work and adapt in an international , fast pace and continuously changing environment
Excellent organizational, communication and interpersonal skills.Strong team player
Ability to professionally communicate and interact with all levels of internal and external customers
Ability to juggle multiple priorities
Data analytical skills , ability to make structure in complex situations. Strong attention to detail with a high degree of accuracy
Self- starter attitude, ability to work independently, a fast learner
Expertise in MS Word, Excel (including Excel pivot tables), PowerPoint required
Second language skills

Application Support Administrator Resume Examples & Samples

Capable of working different shifts when called upon to support
Perform maintenance(reboot, system health check, backups) on Unix/Windows,VMS,AS400 platforms
Incident Management/Escalation of priority issues that require problem management/root cause analysis to resolution
Perform Level 0 and level 1 monitoring/alerting for internal/external client applications
Support weekend testing/implementations for clients and applications as well as company/client contingency testing for premier applications
Work closely with support teams/application programmers to help mitigate and resolve incidents within in a timely manner. Incident/Problem management key attribute
Documentation/Technical writing for process improvement
3 to 5 year’s experience working within a command center environment
3 to 5 year’s experience with UNIX (AIX/Linux),Windows,AS400 platforms
Experience with Windows/VMWare/Clusters Unix(AIX/Linux) Veritas, HACMP, Remedy, HPOV, CA Cybermation (ESP Scheduler)
Problem Management/Incident Escalation
Good verbal/written communication skills
Leadership qualities, self-sufficient, excellent aptitude level

Mission Support Administrator, Level Resume Examples & Samples

Optional CONUS Travel: Frequency: 5
Duration of Days per Trip: 2
The following highly specialized skills are essential to ensure continuity of critic
Knowledge of Agency's Recruitment process
Experience with the Agency's Recruitment Hiring Events Planning and coordina
Familiarization (preferably experience) with the Talent Acquisition Group's dat
Recruiting, SharePoint, Endeca, and Cognos)
Experience with high volume travel arranging and travel reservations
Proficiency with MS Outlook, Word, and Excel
Ability to successfully multitask, work under pressure with short deadlines and
Maintain a calm and professional demeanor at all times

Client Support Administrator Resume Examples & Samples

Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware)
Provides software and system troubleshooting and support
Security+
MCSA or equivalent
1-3 years of directly related experience supporting information systems operations

Mission Support Administrator Resume Examples & Samples

Extensive knowledge in the use of MS Office, the Internet, and other internal applications necessary to train others
Excellent oral and written communication skills sufficient to compose and deliver responses to customers’ complex questions in a clear and concise manner
Excellent skills in planning and organizing to systematically coordinate, track, and complete work flow in accordance with the unique guidelines and procedures of multiple agencies/organizational entities

Employer Support Administrator Resume Examples & Samples

Responding to employer enquires via email and phone accurately and within service standards
Support our online employer platforms to ensure data quality and functionality is maintained
Assisting employers with queries on online portals - file format errors and upgrading files where required
Completion of daily ad hoc tasks
Completion of all workforce management requirements, including daily recording of completed tasks
Experience of 2 yrs. + with the superannuation field working – advantageous to have experience with payroll interfaces, employer interfaces, online systems
IT competence – working on superannuation IT platforms/systems
Excellent numeracy (excel) skills, written and verbal communication skills
Ability to identify issues, escalate and to present solutions
****Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete background checks prior to commencement of employment

Marketing & Sales Support Administrator Resume Examples & Samples

The ideal candidate will be able to assist independently affiliated sales associates with marketing, advertising and technology needs. They will support agents in utilizing new and current company marketing tools and will aid in the creation of crucial agent marketing materials
The incumbent will provide social media and marketing support as requested to allow the independently affiliated sales agents to focus on the growth of their business
The Marketing and Sales Support Administrator will provide instruction and support on office systems including zip forms, digital ink and other company programs
The incumbent will coordinate the on-boarding and processing of sales associates upon affiliation with the Company as well as provide support, service and direction on all retention systems for the sales associates. Limited responsibility for the input and updates to Company related systems (Homebase, Gateway, Trident, etc.)
The incumbent will be the face of the office and provide excellent customer services to the independently affiliated sales agents, clients and vendors

Systems Support Administrator Resume Examples & Samples

Candidate will help to manage all desktop, laptop, audio visual and other related hardware and software support activities in a corporate office environment
The position provides resolution/escalation/tracking of requests for desktop support via phone, and at the customer's desk
Helps and assists the Helpdesk to maintain daily tickets and reports to ensure the highest service levels are maintained
Expert knowledge of system administration of HP, Dell and Cisco blade based servers
Provides support for customers in corporate executive environment
Perform problem diagnosis on hardware, operating system, and/or applications
Perform hardware and peripheral installations as required and troubleshoot problems
Manage file systems and disk space
Manage Virus protection system and update virus definitions on a routine basis
Perform security audits on all classified networked and standalone computers on a weekly basis
Develop and document technical processes and procedures as needed
Prepare security documentation for submission to regulatory agencies
Report project status weekly for non-recurring efforts to management
Troubleshoot, fix and resolve network connectivity issues related to workstations and servers
Troubleshoot, resolve, and replace faulty hardware components
Perform configuration changes to both hardware and software
Restore system to functioning state and gain customer concurrence for problem resolution
Resolve network/telecommunications related issues with remote users; escalate to higher level when necessary
Maintain contact with customers until issues have been resolved
Plan and manage the installation, upgrade, repair, movement, and replacement of desktops, laptops, servers and peripherals
Performs other IT job related tasks as assigned by IT Management

SWP Platform Support Administrator Resume Examples & Samples

Develop and foster collaborative relationships with other technical support, development and service teams
Administer the Technical Services domain for the SWP Service Now instance and consult with related teams for building workflows and other support tools
Accountable and responsible for managing system issues, performance tuning, and backup/ recovery for all environments
Act as first and second level of support for infrastructure issues for the SEI Wealth Platform in the Unix and Windows space
Work with the Business Continuity teams to successfully restore the SEI Wealth Platform as part of the Disaster Recovery exercise
Work independently and collaboratively with other support organizations to troubleshoot system and application issues
A minimum of 3 years experience working with the SEI Global Wealth Platform
Hands-on experience with the administration and troubleshooting application containers like Weblogic and .Net
Familiarity with basic database operations such as connectivity, DDL, and DML in both Oracle and MS SQLServer environments
ServiceNow administrator training and experience building IT-related workflows
A fast learner with ability to dive into new products and technologies, develop subject matter expertise and drive projects to completion
Demonstrated ability to work collaboratively and be able to provide assistance with diagnostics and troubleshooting using critical problem solving techniques
A team player with good written and verbal communication skills that can mentor other members in the production support group

Support Administrator Resume Examples & Samples

Manage daily schedules for over 20 Executives conference rooms and multiple Strategy Rooms
Provide written confirmations to customers before, during and after their meetings to confirm the status of the meetings, the accuracy of IT support required, the need for special equipment, and gauge customer satisfaction with the support provided
Maintain a positive relationship and respond to inquiries or requests in a timely manner -Handle special meeting requests for various off-site locations
Manage over 50 conference room meeting requests per day
Work with executive offices to resolve meeting room conflicts
Maintain flexibility within a fast-moving environment
Demonstrate strong organizational and communication skills
Must be detail-oriented with the ability to prioritize multiple tasks
Require excellent people skills including the ability to handle high-pressure situations, tight deadlines, and last minute requests usual when working with dynamic teams and customers
A rapport with all executive offices is essential for success in this position
Maintain meeting metrics
Enter completed reservation or cancellation details into the ETO SharePoint ticketing system
In addition to her responsibilities Susan has been trained and helping support WebEx/Audio bridge calls to help with ECS teams vacation time and availability on busy meeting support days
This has benefited her communication with customers
Also updating WebEx alternate host responsibilities for unique customer requests
Instrumental in updating the scheduling process, working closely with team and customers on process improvements
Works daily with IPVC to schedule videoconference bridges to facilitate various multi-site conferences for executive meetings
Partners with ECS team leader to ensure meetings are technically staffed effectively
Experience working with executives, scheduling, and WebEx
Coordinate the resources required for meetings, including presentation, audiovisual equipment, and conference room preparation or special requests
Manage conference engineering support resources. Demonstrate resourcefulness in setting priorities
High School Diploma Liberal Arts Studies

.mil / .com Client Support Administrator Resume Examples & Samples

Performs a complete range of computer services (to include researching costs and recommending selection of hardware and software, installation of new hardware and software, relocation of network hardware, and virus cleansing)
Responsible for maintaining in-house PC based software solutions
Assists with analysis, design, and implementation of LAN/WAN requirements
Manages controls and accounts for all .MIL and .COM computers (PC and server) hardware and software
Provides help desk support for .MIL installations coordinating with the local military IT/Communications staff
Controls and monitors Internet access, and provides guidance in its use
Performs other duties as capabilities and requirements dictate
Ensures all work is completed to required quality standards
Performs other duties as assigned by the supervisor
Extensive knowledge of industry-standard software and peripherals, and a strong working knowledge of PCs, network and communications systems
Ability to effectively interact with co-workers
Ability to innovate and exercise sound judgment in defining and resolving complex and difficult tasks
Associates degree or higher in Computer Science or Information Technology preferred
2-4 years IT experience with a minimum of 1 year in a responsible MIS position that required system analysis and troubleshooting
Experience with Microsoft Office and programming languages is desired
Comp TIA A+, Network+, or Security+ Certification or equivalent is required
Ability to obtain and maintain a secret security clearance

Support Administrator Resume Examples & Samples

Prepares source data for entry by completing and sorting information – establishing entry priority
Processes new and current patient case documents by auditing and reviewing data for deficiencies, consistency of data and compliance with appropriate FDA requirements. Resolves discrepancies by contacting clinical study sites to address and resolve. Runs edit check procedure
Enters data with high level of accuracy. Create new files in database when required
Maintains and performs audit checks for all studies to assure clinical databases are updated correctly
Generates highly confidential monthly clinical project summary progress reports and patient follow-up schedule lists and letters
Maintains filing system for Marketing and FDA regulated studies by creating, reviewing and preparing confidential patient case records and booklets for reference and storage. Will also set up, maintain, archive administrative work stored in desktop pc
Maintains data discrepancy log
Create clinical study case report forms using the appropriate software
High school education and two (2) years’ clerical experience or an equivalent combination of post-secondary education and experience
Type 45 net wpm with 85% accuracy and be able to perform basic arithmetic computations. Test administered
Data entry skills: alpha-numeric data entry of 100 keystrokes per minute (85% accuracy) and numeric data entry of 125 keystrokes per minute (85% accuracy)
Must have excellent communications skills and ability to interface with physicians, medical staff, and internal company managers of all departments and levels
Requires considerable ability to adhere to prescribed routines and practices; organize work; set priorities; compose effective and accurate correspondence; and deal with routine matters with minimum instruction
Strong knowledge of Smith & Nephew Orthopaedic products and applicable medical terminology
Requires the ability to work independently in carrying out assignments to completion
Minimum two (2) years’ experience with personal computer using Microsoft Windows operating system
Ability to generate standard and new reports by setting up queries , etc. in Microsoft Access database

New Business Support Administrator Resume Examples & Samples

Printing, verifying and mailing client and doctor correspondence
Ensuring the protection and proper handling of sensitive medical information
Receiving, Auditing and Distributing departmental cheques
Preparing, printing and sending prepayments for doctor’s reports to clinics and offices across Canada
Identifying, researching and finding solutions for escalations as they arise
Updating multiple systems, trackers and files with detailed notes as necessary
Ability to manage and prioritize fluctuating workload
Ability to learn new technologies and tools quickly and work effectively in a fast paced changing environment
High level of accuracy, attention to detail and ability to exercise flexibility and judgment
Experience with MS Office Suite
Demonstrated self-starter with initiative as well as a strong team player
Ability to think outside of the box
Customer Service Experience

Unix Application Support Administrator Resume Examples & Samples

Capable of working different shifts when called upon to support
Perform maintenance(reboot, system health check, backups) on Unix/Windows,VMS,AS400 platforms
Incident Management/Escalation of priority issues that require problem management/root cause analysis to resolution
Perform Level 0 and level 1 monitoring/alerting for internal/external client applications
Support weekend testing/implementations for clients and applications as well as company/client contingency testing for premier applications
Work closely with support teams/application programmers to help mitigate and resolve incidents within in a timely manner. Incident/Problem management key attribute
Documentation/Technical writing for process improvement
3 to 5 year’s experience working within a command center environment
3 to 5 year’s experience with UNIX (AIX/Linux),Windows,AS400 platforms
Experience with Windows/VMWare/Clusters Unix(AIX/Linux) Veritas, HACMP, Remedy, HPOV, CA Cybermation (ESP Scheduler)
Problem Management/Incident Escalation
Leadership qualities, self-sufficient, excellent aptitude level
2nd Shift Monday - Friday 3pm to 11pm

Mission Support Administrator Resume Examples & Samples

Analytical skills sufficient to assess moderately complex information from multiple sources and draw logical conclusions
Strong interpersonal skills to maintain effective working relationships with team and customers
Ability to perform as a focal point for a program or process
Ability to manage own activities and office workflow under tight deadlines
Ability to establish administrative contacts and professional relationships for networking and liaison across the Agency
Ability to apply a strong customer focus orientation to understand customer requirements, suggest, and implement solutions
Ability to ensure that management, co-workers, customers, and stakeholders are kept informed
Top Secret clearance with polygraph is required
Requires a minimum of two (2) years of experience

Acas / Hbss Support Administrator Resume Examples & Samples

Bachelor's degree desired (preferably in Computer Science, Computer Engineering, or Computer Systems) and 5 years of experience. Equivalent work experience will be considered in lieu of a degree
5 or more years IT experience
Previous helpdesk experience
Current DoD 8570.01-M CSWF IAT level II certification requirements
Able to employ professional communication over telephone and email correspondence
Knowledge and experience in working with the McAfee Host Intrusion Prevention System
Knowledge and experience in working with McAfee Data Loss Prevention Endpoint products
McAfee HBSS ePO administration
Experience administrating servers
Experience administrating ePO
Solid understanding of Microsoft operating systems and networking
Familiarity with Microsoft GPOs - Scripting (e.g., Power Shell, VB, Python)
Knowledge and experience in working with Firewalls desired
Knowledge and experience in working with Intrusion Detection and Prevention Systems (IDPS) desired
Knowledge and experience in working with ACAS/Nessus Scanner desired
Knowledge and experience in working with Linux OS desired

Remote Access Support Administrator Lead Resume Examples & Samples

Support remote access users who are connecting to the network in other than their primary business location gain access to the network using approved devices
Support and administer RSA application servers and provision/de-provision accounts
Provide SME support in integrating mobile devices on the network
Facilitate remote access applications and tools from test to production
Maintain all security patches/software on all equipment
Ensure that the Juniper servers are identical/redundant and are load balanced between the multiple sites with failover capabilities to ensure availability and reliability
Administer the configuration of the F5 applications and devices as it relates to Remote Access, Authentication and Authorization
Work with the Juniper vendor to ensure reliability, stability and availability

Xptr Support Administrator Resume Examples & Samples

Candidate will have 3+ years experience supporting the Systemware Enterprise Content Product Suite (XPTR), from an administrative level of report setup, collection and end user support
Must be able to demonstrate complete mastery of using all the utilities for supporting the product on a daily basis
Additional experience utilizing and supporting the Remote Services components of XPTR is also needed to provide support across our enterprise
Candidates will have excellent skills across TSO/ISPF and utilizing all of the standard IBM Utilities within the Z/OS space
Preferred candidate would have experience using and supporting the Systemware Content Cloud

Advisory Support Administrator Resume Examples & Samples

Financial services experience in an administrative role, preference for someone with Life/Group Insurance background
Intermediate to advanced skills with MS Office programs
Demonstrated performance in a customer service related environment
A high degree of accuracy, reliability and attention to detail

Robotic Process Automation Developer & Support Administrator Resume Examples & Samples

Previous experience of development and support on RPA tool (Blue Prism preferred)
Previous experience of Business Process Management software configuration
Comprehensive and evident understanding of Microsoft Technology (VB.NET, Windows, Internet Explorer, SQL Server, Web Services)
Willingness and ability to use their existing RPA knowledge to rapidly learn how to develop automations using Blue Prism
Language: English, Written and Oral
Open-minded, and can adapt quickly to new priorities
Involvement and sense of commitment
Ability to communicate verbally and in writing in English, good teamwork, able to present technical details to non-technical colleagues
Customer-focused, with strong analytical and project management skills

Mlex Sales Support Administrator Resume Examples & Samples

Associates degree or equivalent experience
Minimum 4 years customer service experience in a commercial environment essential, preferably in a similar sales or administrative support role
High level of attention to detail
Advanced computer skills including Excel, Word, PowerPoint, CRM applications
Ability to speak Spanish or Portuguese is beneficial but not required

Credit Support Administrator Resume Examples & Samples

Minimum of 1 years of clerical/administrative experience in the banking industry
Minimum of 1 years of experience with MS Office (Microsoft Word, Excel and Outlook)
Must be able to multi-task and handle a heavy volume of requests and transactions

Field Service Support Administrator Resume Examples & Samples

Provide front-line assistance with on-boarding of new hires within the department to ensure a smooth transition to Hologic
Maintain personnel training folders
Provide administrative support for the Auto Lease Program by setting up new driver profiles, ordering vehicles, service cards and arranging the sale of used vehicles and transportation
Troubleshoot conflicts between the field and the Automobile Fleet Management Vendors
Act as key internal contact and administrative support to the Field Service Engineers and District Managers
Administer Radiation Badge Program – assign badges to new hires, replace lost badges, resolve administrative conflicts and run monthly reports to ensure field compliance
Manage field service compliance of the Physical Inventory reporting program by working closely with the Logistics department to ensure 100% of field personnel has meant their annual requirements
Screen department telephone calls and troubleshoot inquiries
Manage and track Compliance Training to ensure 100% compliance
Process Department PO requisitions
Prepare and distribute various internal reports
Perform other duties and projects as assigned by Field Service Management
Support other departments as needed
Duties require initiative, judgment and self-motivation
Must be resourceful in tracking down information to solve problems
Handle sensitive information with the highest degree of confidentiality
Minimum of 3-5 years’ work experience

Finance Support Administrator Resume Examples & Samples

Provide practical support to the Finance Leadership Team to deal with issues and interactions with key stakeholders and external parties
Be a central point of communication for the Finance community. Management of inbound and outbound correspondence (written and electronic through email)
Ensure relevant Finance Leaders are aware of correspondence and expected responsibilities so they are effectively managed, monitor progress against deliverables
Contribute to the smooth operations of the Finance function through attendance of leadership team meetings, preparation of agendas, coordinate catering, meeting rooms, IT, accommodation and resources, keeping minutes and ensuring follow up actions are upheld
Contribute to the formatting and presentation of documents, presentations and formal reports to Senior Executives and Board
Reconciliation of credit card expenses and processing of payments
Maintaining official records using the HP Records management database
Undertake complex diary management in scheduling appointments/meetings, booking travel involving discretion and judgement in determining and prioritising the Finance Leaders time commitments
Proven ability to be organised, take initiative, prioritise leader’s time commitments, and, coordinate contending and unexpected priorities whilst ensuring tasks are completed to a high standard within reasonable timeframes
Demonstrated ability to build relationships with a diverse range of stakeholders across various sites, in a complex organisation through verbal and written communication
Demonstrated ability to use discretion regarding the handling of incoming and outgoing information that could be sensitive and confidential. Experience making decisions when there is ambiguity regarding privacy
An ability to learn new IT systems, and experience working with SAP or relevant finance management systems, MS Office suite, including Outlook, Word, Excel and PowerPoint

Systems Support Administrator Resume Examples & Samples

Provide functional and technical consulting services by acting as subject matter expert on Oracle Cloud P2P support cases
Configure the Oracle Cloud Applications to meet client requirements and document application set-ups
Responsible for daily Oracle Cloud support for Procure to Pay (Requisition, Purchasing, and AP)
Responsible for understanding effects of requested changes up and down stream within Oracle Cloud Procure to Pay Applications
Answer, review, and respond to issues from the customer to provide expedient and accurate issue resolution
Collaborate with Test, Development, Infrastructure, Security and Release Management teams and others to resolve system issues
Ability to recommend solution based on “Best Practice” recommendations from Oracle
BA/BS in Computer Science, Business or Engineering or an equivalent combination of education and experience
5+ years of Techno-functional experience in Oracle ERP
5+ years of experience configuring/supporting Oracle Procure to Pay (Requisitions, Purchasing, and AP)
Intermediate level knowledge of SQL on an Oracle Database environment
At least one full-cycle ERP implementation
Implementation skills plus experience with the application implementation life cycle, including: requirement analysis, fit/gap analysis, application configuration, functional/technical specifications, integration, product enhancement and support
Hands on experience with supporting ERP daily and troubleshooting issues related to daily processing
Understanding and some experience with QA and development methodologies
Excellent written, oral communication and interpersonal skills with a keen attention to detail
Self-motivated and self-directed abilities to prioritize and execute tasks in a high-pressure environment with "time-critical" deadlines
Possesses a team and customer service provision orientation
Ability to demonstrate complete understanding of general Finance business processes
Ability to quickly and effectively troubleshoot problems
Self-motivated individual with strong interpersonal skills and ability to work with all levels of the organization
Ability to think strategically and handle multiple projects simultaneously

Systems Support Administrator Resume Examples & Samples

Responsible for daily PeopleSoft support for Financials (GL, AM, Contracts, AR, Billing, PC) and SCM (Purchasing, Order Management, Inventory, and Manufacturing)
Provide functional and technical consulting services by acting as subject matter expert on PeopleSoft Financials/SCM
Responsible for understanding effects of requested changes up and down stream within PeopleSoft Financials/SCM Applications
5+ years of Techno-functional experience in ERP systems (PeopleSoft, Oracle Fusion, Oracle E-Business, SAP or other)
5+ years of experience configuring/supporting PeopleSoft Financials (GL, AM, Contracts, AR, Billing, PC) and SCM (Purchasing, Order Management, Inventory, and Manufacturing)
An understanding of the Oracle and PeopleSoft Internet Architecture and its technical components including: PeopleTools, PeopleCode, Application Engine, Application Designer, PeopleSoft Cobol, Integration Broker, Component Interface, security, workflow, customization standards, reporting (SQR, Crystal, PS nVision, PS/Query), and PeopleSoft self-service applications
At least one full-cycle ERP implementation – transitioning from on premise to cloud ERP application highly preferred
5 years of experience as a Business Systems Analyst supporting a finance organization with an emphasis on project management
5 years of experience with Oracle Applications; Oracle E-Business Suite- including CM, PO, AR, AP, GL and FA
Understanding and some experience with QA methodologies
Ability to demonstrate complete understanding of general Finance/Supply Chain business processes

Systems Support Administrator Resume Examples & Samples

Provide functional and technical consulting services by acting as subject matter expert on Oracle Cloud HCM support cases
Responsible for daily Oracle Cloud support for HCM (HR, ESS/MSS, Compensation, Talent Management, Performance Management, Absence Management, and Time and Labor)
Responsible for understanding effects of requested changes up and down stream within Oracle Cloud HCM Applications
5+ years of experience configuring/supporting Oracle HCM Modules (HR, ESS/MSS, Compensation, Talent Management, Performance Management, Absence Management, and Time and Labor)
Ability to demonstrate complete understanding of general HR business processes

Salesforce Support Administrator Resume Examples & Samples

Support the day-to-day operational management of the sales organization, enabling sales reps to spend more time on customer facing activities through Salesforce case queue in a timely manner
Partner closely with sales leadership to develop actionable, measurable projects and programs that accelerate sales growth and improve sales reps productivity
Perform deep analysis on the leading, in-process, and lagging indicators
Design and maintain a variety of business reports and dashboards, both regular and ad-hoc
Package and sell recommendations to executive and sales management through a balance of quantitative analysis and qualitative “outside in” perspectives
Identify requirements of the sales process and sales systems improvements on a daily basis
Work cross-functionally with Marketing, Business Operations, Finance, Recruiting, and Services to ensure smooth operation of the business and consistent achievement of operational plan and growth goals

Health Services Support Administrator Resume Examples & Samples

Performs complex administrative tasks in support of medical services
Runs basic queries to prepare medical information reports
Documents occupational health examination information and qualifications from health examinations
Schedules complex appointments for internal and external providers
Assesses the urgency of medical requests based on observable or stated signs and symptoms, taking immediate action to minimize potential exposure
Initiatives referral for specific follow-up
Retrieves and files individual medical records and documentation for routine requests and storage following established protocol
Reviews complex medical records and releases documents according to protocol
Provides training and support to less experienced employees

Lending Support Administrator Resume Examples & Samples

Minimum three years Financial Institution experience plus at least two years in a lending role such as loan administrator, credit officer or lender
Advanced experience with systems design and testing would be an asset
High level knowledge of Banking systems, products and services
Prior experience with an automated Loan Origination System (LOS) would be an asset
Working knowledge of Microsoft Office applications
A collaborative work style
Good analytical skills and problem solving capabilities
Ability to build strong working relationships with client partners
Participates in future phases of Lending Operations projects including but not limited to reporting, service pack and version upgrades of the software, system enhancements, etc
Represents Lending Operations team at internal or external department meetings
Designs, develops and signs off on new functionality, testing plans, system documentation and procedure manuals
Works with the business to determine opportunities to make the system more efficient for the end user
Attains an expert level working knowledge of Loan Origination Systems to become adept at troubleshooting issues experienced by the users of the system
Provides system support to users in branches and corporate office departments through branch visits, regular correspondence by phone/email and meetings
Understands multiple end user, department and other stakeholders’ process requirements (for example, Information Services, Credit Risk Management, Regulatory Compliance, Internal Audit)
Develops and administers LOS focused training seminars to the Lending Operations team and other departments as required
Actively participates in the process to ensure the system evolves and adapts to changing environmental and regulatory requirements

Procurement Support Administrator Resume Examples & Samples

University student
Very good English language (oral and written form)
Fluent Czech or Slovak language
Very good PC skills, especially MS Office – Excel, Word, Lotus Notes knowledge is an advantage
Previous experience in administrative work advanatge
Time flexibility
Loyalty, reliability

Application Support Administrator Resume Examples & Samples

Three or more years working in application administration and support with Commercial Off-the-Shelf (COTS) products supporting Server and Client side applications in an administrative role
Understand and troubleshoot server environments (sys admin experience)
Security+ (or ability to obtain)
Microsoft Windows Server 2003/2008/2012
Microsoft Windows XP/7
Microsoft SQL Server 2005/2008/2012
Microsoft Office 2010/2013
Microsoft Visio
Internet Explorer/Google Chrome/Mozilla
SaaS Solutions
Software licensing
ITSM Tools (Cherwell, FootPrints, or Remedy)
Microsoft System Center Configuration Manager (SCCM)
Active Directory Management

Application Support Administrator Resume Examples & Samples

Bachelor (4-year) degree, with a technical major, such as engineering or computer science or equivalent experience (where 1 year of professional experience is equal to 1 year of school)
Systems Administration/System Engineer certification in Microsoft
Experience with LANs, WANs, network segments, Internet, and Intranet systems
Three to five-years IT administration experience

LMS Application Support Administrator Resume Examples & Samples

4+ years experience must include the following
4+ years’ experience configuring a LMS, or a web based application, for a large group of users to meet user requirements, and track and monitor required data points and improve processes
4+ years’ experience supporting an LMS or enterprise web based application applying system of record principles, best practices, and data integrity
4+ years’ experience working in an environment with formal ITS methods, including development of formal test scripts, testing, project management, change management, system configuration management, and establishing and monitoring of policy, procedures, best practices

PC Support Administrator Resume Examples & Samples

Second-level Desktop support experience
Bachelor’s Degree related to Computer Science or Information Systems
Knowledge and experience working with various Microsoft Operating Systems including; Windows 7, Windows 8, Windows 10 and Office Suite 2010 or higher
Excellent troubleshooting and analytical skills
General understanding of wireless technology and mobile computing devices
Strong oral and written communication skills required for customer interaction, problem description and problem-solving
Ability to learn new technologies as required for the job using documentation and other available resources
Help Desk experience

Presale Support Administrator Resume Examples & Samples

Very good PC skills, especially MS Office – Excel, Word, Lotus Notes knowledge is an advantage
Previous experience in administrative work
Loyalty, reliability, Accent to detail, Solution oriented
Very good English language (oral and written form)
Fluent Czech or Slovak language
Knowledge & experience in the field of IT

Executive Support Administrator Resume Examples & Samples

Supports high level senior executives and acts as trusted advisor
Possess and leverages superior knowledge of service line and operational role of executive
Cultivates and nurture relationships with internal, global business and government leaders and their administrative staff to achieve goals
Develops workable and cost-effective solutions
Balances multiple priorities considering risk, importance, urgency, political impact and other linkages
Understands the key drivers affecting EY and our clients and apply that knowledge to completion of projects
Protects confidential/proprietary information
Assist leaders and others to resolve conflicts and issues
Identifies and actions change management
Anticipates structural or political issues that could affect the outcome of own or leaders’ actions
Solicits a constant two-way flow of information from colleagues, customers and leaders
Demonstrates high level firm / service line knowledge of QRM policies
Set up and manages project plans
Manages complex calendars, domestic/international travel, events, meetings and conferences
Independently composes, formats and edits non-technical business documents
Knowledge sharing and collaboration skills
Exhibit confidence and leadership
Superior customer value focus
Diplomatically and effectively interface with senior leaders
Navigate organizational structures, changing environments, and sensitive relationships
Manage simultaneous projects
Advanced skills in MS Word, Excel, Power Point and Outlook
Flexibility and overtime required
A minimum of 5-7 years of experience supporting C-suite level in large organization or professional services firm

System Support Administrator Resume Examples & Samples

Prior work experience; within Financial Services or education would be preferred
Prior work experience in application support and system administration
Very strong problem-solving skills
Self-motivation with an ability to prioritize multiple tasks
Ability to develop a strong internal network across the organization
Excellent collaboration, communications, negotiation, and conflict resolution skills
Ability to think creatively and seek optimum solutions
Ability to understand and document requirements, designs a phase in solution, gain agreement on the approach and create the appropriate solutions
Diagnostic skills with the ability to analyze technical issues and options
Action-oriented, with the ability to quickly deal with change

Employer Support Administrator Resume Examples & Samples

Responding to standard employer enquires via email and phone accurately and within service standards
Supporting online employer platforms to ensure data quality and functionality is operating
Assisting employers with basic file format and errors
Completion of daily and ad hoc tasks

Credit Support Administrator Resume Examples & Samples

Minimum 3 years of experience in a fast paced production loan center environment or financial institution required
Minimum 2 years of basic computer experience required (e.g., Microsoft Word, Excel, Outlook) including the ability to navigate between multiple applications/databases simultaneously utilizing multiple monitors
General knowledge of banking laws, regulations, bank policies and practices preferred
Experience working in a paperless environment and Adobe Pro/Standard preferred
Ability to communicate clearly and professionally with all levels of the organization

IT Field Support Administrator Resume Examples & Samples

Travel to remotes sites to lead and support installations of IT technical infrastructure during site construction or post install upgrades as needed
Provide onsite and offsite IT support to Tesla’s network of Sales, Service, Office and Manufacturing Centers as needed
Respond to customer requests and issues in a timely manner with a positive attitude and commitment to customer satisfaction
Consistently document IT processes and improvements as they’re implemented
Be available and responsive to customer calls, email, and tickets 24 x 7 x 365
Monitor and address issues with remote systems, networks, telephony, etc
Implement and troubleshoot wired and wireless networks
Proactively identify customer, or site issues and address in advance of service disruptions
Identify and recommend process and product improvements

System Support Administrator Resume Examples & Samples

Answer ACD Help Desk calls from GR employees and log a ticket for every call
Log/document all inquiries reported to the GR Help Desk, with the goal of resolving as many on first contact as possible, but then escalating to next level support as necessary
Follow-up on previously reported cases which have been escalated to other support teams to ensure they are being responded to and resolved in a timely manner
Keep peers and clientele informed of trends, significant issues, and unexpected delays to support requests
When applicable, perform desk side support in local office for problems that were not resolved over the phone and/or for machines shipped in for repair
Perform level one software support and administration for third-party products
Troubleshoot basic problems with supported systems and applications - identify, explain and resolve problems
Adhere to and recommend improvements to the operational environment based on a working knowledge (e.g., jobs, schedule, hardware, software, etc.)
Maintain standard operating processes and procedures
Assess and provide support in a dynamic environment
Perform Saturday coverage on a rotational basis
Contribute articles regularly or as applicable to Help Desk Knowledgebase
Bachelor degree in Computer or Information Science, Technical School or equivalent experience preferred
2+ years’ work experience in a first level IT Help Desk role
Experience in relevant Microsoft technologies, including Active Directory, Exchange 2007, Office 2007/2010/365, SharePoint and Remote support tools
Experience in Microsoft Windows Operating Systems including Windows XP, Vista, Windows 7 (Windows 8 would be a plus)
Experience in configuring/troubleshooting basic desktop and laptop PC hardware including swapping hard drives, adding RAM, and installing/configuring monitors
Experience in basic Networking troubleshooting skills including LAN, WAN,TCP/IP addressing, subnetting, and routing concepts, including wireless
Service oriented mentality with a strong customer focus
Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences
Strong problem solving abilities with the ability to use sound judgment when escalating incident and problems
Strong ability to multitask while taking live ACD phone calls, may require handling several remote sessions with different users at the same time
Be flexible with shift hours to allow for ample Help Desk coverage when others are out of the office

EOC Support Administrator Resume Examples & Samples

Facilitates the recovery of an incident with an impact severity of Enterprise and Site/Dept impact
Facilitates the communication to the technical teams and platform/service managers thru bridge conference call, email and instant communicator
Perform the basic Monitoring & Triage and EOC task but work is closely supervised such as but not limited to secure works tickets, logging of incidents, hourly bulletin
Provides timely bulletin update to technical teams, business unit representative and upper management for any enterprise/major incidents including scheduled maintenance activity
Follows specific detailed instructions
Selection and operation of the appropriate Standard Operating Procedures to resolve Critical Service tickets
Limited use and/or application of EOC operational procedures, process and concepts with close supervision
Ticket and incident management
Windows Operating System (Microsoft Active Directory, Microsoft Windows 2003 or higher)
UNIX/Linux (Sun/Oracle Solaris 9 and higher, LINUX any variant or any other UNIX )
Storage (SAN Solutions, NAS Solutions, Enterprise grade Backup/Recovery)
Awareness and appreciation of Service Management best practices (ITIL), tools and best practice frameworks ITIL v2 and or ITIL v3
Skilled in Microsoft applications software (Word, Excel, PowerPoint, Outlook etc)

Lead Payroll & Financial Support Administrator Resume Examples & Samples

Share duties and cross-train with other Plant leads
Review Open purchase orders; research, resolve and close
Run, review and clear the “Blocked Invoice Report”
Create Blanket PO’s as needed for plant operations
Support Department Manager and buyers in SAP financial processes
Associates in Business or Accounting or 5+ years’ experience in similar Payroll / Accounts Payable
Intermediate to advanced knowledge of Microsoft Office applications
Excellent coordination and organizational skills
Prior SAP work experience
Kronos System Experience is a plus

System / Application Support Administrator Resume Examples & Samples

Troubleshoot at a Tier III level hardware, software and Windows/Linux operating system issues
Work on multiple projects under tight deadlines, shifting priorities, and changing scopes
Prioritize tasks to ensure deadlines are met and issues are resolved quickly and effectively
Ongoing communication with staff and cross functional groups. Communication will range from troubleshooting and problem solving to project updates
Evaluate and maintain a strong understanding of capabilities and limitations of all hardware, software, and subsystems. Communicate this through cross function groups as part of day-to-day training, risk management, and decision making that will affect future resource acquisitions
Make recommendations to improve services, risk mitigation, processes, and/or allocation of resources
Enhance exchange of knowledge throughout the organization through technical report writing and debriefing of findings, best practices, and processes
BS degree in computer science or equivalent combination of education/experience preferred
3-5 years of practical work experience as a Unix/Linux or Windows System/Application Administrator
Must have strong hands-on experience in root cause analysis and troubleshooting application issues and an extensive background with UNIX and Windows operating systems using various scripting languages
Must have experience installing/supporting hardware (including cabling) at the physical layer
Should have experience with Relational Databases (Oracle, SQL Server, MySQL, Sybase, DB2) as well as writing SQL commands and analyzing the results in order to resolve issues
Experience supporting iTX from Grass Valley (the server applications, not as an end user) is an enormous plus, but not required
Ability to communicate effectively and manage expectations of internal customers, technical subject matter experts, peers and management
Confidence in communicating issues, making recommendations for solutions, implementing resolutions, and leading change across all levels of the organization
Spanish fluency (verbal and written) is a plus

Application Support Administrator Resume Examples & Samples

Responsible for administrating the local NA implementation and support of Pernod Ricard Global Solutions
Responsible for the implementation and administration of 3rd party software used at Pernod Ricard North America
Responsible for managing vendor relationships for all products within this portfolio
Responsible for providing the technical interface between project manager and developer resources, and provide technical support to developer resources as needed
Responsible for oversight and coordination of temporary resources on an as-needed basis based on fluxuation in workload on the NA Technology team
Responsible for capturing, organizing, maintaining and approving all project and/or system related documentation in co ordinance with IT department’s standards
Participate with the business and project managers in requirements discussions in order to better understand process flow and provide associated work estimates
Provide the interface between NA Solutions and PR Americas Infrastructure teams for applications within this portfolio
Responsible for facilitating resolution of issues using software vendor support, agencies, or other 3rd parties
Review vendor contracts to ensure support costs are maximized
Advise IT Solutions Director, Technology NA concerning unsupported applications, recurring technical issues, need for application replacement or upgrades, and priorities in related areas
Attend conferences or training to gain experience and insight into related areas
Recommend innovative technology and solutions to address application needs
Responsible for ensuring that proper change control procedures are followed
Responsible for ensuring that documentation stays up to date in conjunction with ongoing changes
Experience as a System Administrator or Application Developer an asset
Experience with Cloud offerings such as Amazon Web Services or Microsoft Azure a plus
Experience with Drupal and/or Wordpress a plus
Experience with Automated testing utilities or Continuous Integration a plus
Experience with Salesforce.com and Force.com development a plus
Knowledge of how to install and deploy applications in a cloud- or web-based environment
Knowledge of Project Management methodologies
Ability to manage day-to-day tasks of other resources as required
Expert ability to troubleshoot issues, solve problems, and investigate deep into application and configuration issues
Strong communicator, capable of facilitating resolution of issues by working with users, vendors, agencies, or other 3rd party development and support staff
Strong ability to perform thorough testing and documentation
Excellent time management, communications, decision making, presentation, human relations and organization skills
A highly motivated individual capable of working under their own initiative
Fluency in French a plus
2-3 years of experience with SaaS (software as a service) or PaaS (platform as a service)
2-3 years of experience with commercial Linux and/or Windows operating systems
1-2 years of experience in application design, deployment and testing
6-12 months of experience using a Business Intelligence tool
6-12 months of experience using mobile line-of-business applications
6-12 months of project management experience in an IT department

Merchant Support Administrator Resume Examples & Samples

Responsible for purchase order entry and updates. Receive order information from merchant and enter into system in an accurate and timely fashion. Similarly, receive and process order updates and re-orders from merchant, and process those via Ross purchase order systems
Produce and format an on-going set of weekly reports (e.g. On Order Report, Item Sales Report, Sales Recaps) as well as ad hoc business reports as directed by Merchant team
Input designated SKUs for markdown into appropriate merchandising system, as directed by Buyer
Keep track of and communicate status of upcoming POs. Work closely with Buyers and Assistant Buyers to gain and maintain understanding of specified business area via frequent touchbases, including key vendors, UDAs, trends, preferred report formats, etc
Must be a team player, exhibiting good communication skills and flexibility
Strong organizational, time management & prioritization skills a priority

Server Support Administrator, Infrastructure Resume Examples & Samples

Maintaining good order and discipline and ensuring all subordinates are properly trained to perform assigned tasks
Direct system software upgrades including planning and scheduling, testing, and coordination
Liaison with deployment coordinator where you represent the project and are fully responsible for detailed planning and execution of the deployment in the Data Center
Providing recommendations regarding hardware and system software planning and budgeting
Familiarity with production change control schedule and participates as required in the change control process
Knowledge in the design, implementation and deployment-phases of a infrastructure project (ESX, Citrix, Linux and FIM) an infrastructure solution or cloud service
Build relationships with leadership and employees to understand business needs and represent them to the ET Leadership team
Bachelor’s degree (or military experience or industry experience 2-4) is preferred
ITIL certification preferred
2-4 years of experience ESX 5 and above in providing Level 2/Level 3 support of an ESX infrastructure
2-4 years supporting various versions of Citrix 4.5 and above
Strong communication skills (including ability to probe deeply into business issues during exploratory and fact finding calls/discussions to resolve issues)
Strong analytical abilities to quickly understand business issues and add to formulate solutions
Strong planning and organizational skills; ability to monitor multiple simultaneous troubleshooting efforts
Financial and/or Mortgage industry expertise preferred
2-4 years of experience in providing Level 2/Level 3 operations support for a Windows (80%)/Linux (20%) based infrastructure
Understanding of networking and troubleshooting including TCP/IP, DNS and DHCP
Knowledgeable and supporting PIP and SOX security standard
Experience in all Windows, Linux and Unix based OS’s. Microsoft Windows NT, 2000, 2008 & 2003 Server Operating System, Microsoft Windows Operating Systems, and understanding of Microsoft Exchange applications. Windows 2012 is a plus
Knowledgeable in exercising network security requirements, establishing security protocols and procedures, and maintaining network security

Accounts Receivable Support Administrator Resume Examples & Samples

Assist AR Collectors with making collection calls and in collection of delinquent accounts
Assist with monitoring accounts to ensure they are up to date on payments
Reviewing and researching any issues related to invoices or billing
Prepare and send customer invoices and/or statements, as requested
Contact customers regarding issues with payment issues and rejections
Perform general office duties including: answering phones, faxing, and filing
Assist on special projects as required by Accounts Receivable Manager
High school diploma or equivalent (GED)
2-5 years administrative experience
Some commercial collections experience required
SAP knowledge and experience a plus
Proficient computer skills (i.e. Word, Excel, PowerPoint)
Proven ability prioritizing and dealing with multiple tasks
Ability to work in a fast paced and evolving environment
Must be able to prioritize and adapt to workloads, schedules and diverse situations with a sense of urgency
Ability to perform data entry in a computer and extract information
Ability to effectively present complex information and respond to questions from associates across all levels of the organization
Ability to write routine business reports and business correspondence
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Able to identify problems and review related information to develop and evaluate options and implement solutions

Systems Support Administrator Resume Examples & Samples

Troubleshoots Eye Care point of sale&optical ordering systems (LMS&SDS) to assist in resolving system problems. Determines source of problem&routes to appropriate group to fix (either IT or the vendor). Determines whether the problem is in the application, on the server, or individual PC/point of sale terminal
Understands work flow of opticians and optical assistants in retail locations and understands department applications and associated links to IT systems. Acts as liaison between users and IT and/or vendor to resolve problems and recommend system solutions
Programs in VB and writes scripts for inventory data updates
Writes and runs Crystal or other reports from systems for ad hoc reporting
Generates reports using MS Access, SQL or other systems
Uploads/imports data to systems
Performs as a member/contributor to KP cross-regional team to recommend enhancements to software vendor. Identifies potential solutions, assesses solutions for business and budget viability, and writes related requirements
Sets up users in the systems. Resets passwords and performs related systems security tasks
Performs manual tests to ensure proper operation of software after installations or upgrades
Provides informal systems training to users and acts as systems expert to assist department trainer with formal classroom training
Maintains procedure manuals to document systems and upgrades. Maintains systems documentation as well as internal procedures to support applications
Minimum four (4) years of systems support experience with demonstrated competence in troubleshooting, application support, software testing, and database reporting
Experience generating system reports as well as importing/uploading data to systems
Experience maintaining&extracting data using SQL and/or MS Access
Crystal Report writing experience
Associate's degree in information services, business administration or related area

Server Support Administrator Resume Examples & Samples

Maintaining good order and discipline and ensuring all subordinates are properly trained to perform assigned tasks
Direct system software upgrades including planning and scheduling, testing, and coordination
Liaison with deployment coordinator where you represent the project and are fully responsible for detailed planning and execution of the deployment in the Data Center
Providing recommendations regarding hardware and system software planning and budgeting
Familiarity with production change control schedule and participates as required in the change control process
Knowledge in the design, implementation and deployment-phases of a infrastructure project (ESX, Citrix, Linux and FIM) an infrastructure solution or cloud service
Build relationships with leadership and employees to understand business needs and represent them to the ET Leadership team
Bachelor’s degree (or military experience or industry experience 2-4) is preferred
ITIL certification preferred
2-4 years of experience ESX 5 and above in providing Level 2/Level 3 support of an ESX infrastructure
2-4 years supporting various versions of Citrix 4.5 and above
Strong communication skills (including ability to probe deeply into business issues during exploratory and fact finding calls/discussions to resolve issues)
Strong analytical abilities to quickly understand business issues and add to formulate solutions
Strong planning and organizational skills; ability to monitor multiple simultaneous troubleshooting efforts
Financial and/or Mortgage industry expertise preferred
2-4 years of experience in providing Level 2/Level 3 operations support for a Windows (80%)/Linux (20%) based infrastructure
Understanding of networking and troubleshooting including TCP/IP, DNS and DHCP
Knowledgeable and supporting PIP and SOX security standard
Experience in all Windows, Linux and Unix based OS’s. Microsoft Windows NT, 2000, 2008 & 2003 Server Operating System, Microsoft Windows Operating Systems, and understanding of Microsoft Exchange applications. Windows 2012 is a plus
Knowledgeable in exercising network security requirements, establishing security protocols and procedures, and maintaining network security

Receptionist / Business Support Administrator Resume Examples & Samples

Receive all calls and visitors professionally and effectively as possible and provide solutions to queries in a helpful, friendly, and professional manner
Meeting Room Management / responsibility of the Reception Request mailbox
Assistance with Health and Safety Co-ordination
Assistance with Social / Charity Committee
Assistance with desk / office moves
Work on special projects as assigned by the Business with a flexible and helpful attitude
Participate openly and proactively in ongoing initiatives to broaden the skill base and knowledge of the department
Ensure a seamless approach and handover within role when providing cover of other Admin duties and during absence or annual leave
Leaving Certificate or equivalent qualification is required
2 - 3 years previous experience in a related role is desirable
Willingness to learn and positive attitude is essential
Attention to detail, excellent presentation and communication skills are required
Excellent written and oral communication skills are essential
Excellent organizational and time management skills are essential
Ability to work well both independently and as part of a team is essential
Must commit to maintain strict confidence regarding all sensitive information
A commitment to providing exceptional internal and external customer care is also essential
Strong keyboard and Microsoft Office suite skills (including Word, Excel, PowerPoint and Outlook) are essential

100

Repossession Support Administrator Resume Examples & Samples

Previous customer service, collections, or service provider management experience
Proficient in Microsoft Office applications (Outlook, Word, and Excel)
Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment
Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels
Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly

101

IT Systems & Support Administrator Resume Examples & Samples

Remain continually customer focused. Follow-up to ensure customer satisfaction
Perform work in accordance with Cliffs best practices and policies
Troubleshoot, plan, prioritize and track work efforts using the Cliffs ticketing system to ensure the timely resolution of user requests and problems
Create and maintain appropriate documentation
Provide basic user training when necessary
Support LANs, WANs, network segments, Internet, and intranet systems
Maintain system efficiency
Ensure design of systems allows all components to work properly together
Collaborate with vendors as new systems are put in place
Minimum 3 years’ experience in a technical field with

102

Temporary Business Support Administrator Resume Examples & Samples

Responsible for short-term and long-term disability claims submissions, approvals, vendor management and payroll
Prepares and reconciles monthly benefits plan billing
Assists in the administration of our ongoing wellness programs including implementation, tracking participation, employee communications and wellness related tasks
Assists the Benefits & HRIS teams as needed with the day-to-day tasks associated with our benefit programs including employee enrollments; terminations, drafting employee communications, and employee benefit mailings as needed
Responsible for processing Tuition Reimbursement requests
Coordinates with our EAP provider to prepare and distribute the educational materials
Prepares reconciliation of the Highmark weekly claims review
Acts as Crown Castle’s HIPAA Privacy and Security Officer
Prepares and schedules employee meetings pertaining to benefits enrollment and changes
Schedules and conducts new hire orientation
Responsible for PTO exceptions, payouts and assisting with reconciliation of employee timesheet records
Organize and maintain material for New Hire Packets, compile and send appropriate documents to candidates, audit, track, and organize all submitted new hire documentation
Initiates and monitor background checks and I9 verifications
Acts as main point of contact for new hires throughout the on-boarding process
Welcomes our new hires, collects and audits the required New Hire documents (i.e. policies, agreements, I9’s) and is responsible for preparing the New Hire folder for the HRIS team to complete the hire process in JDE
Responsible for requisition management in the on-line applicant tracking system
Backup for Benefits and HRIS teams as needed
Responsible for completing the weekly Payroll Interface
Responsible for monitoring and responding to all Business Support Mailbox requests (New Hire, Benefits and Employment Verifications)
Responsible for Relocation and Labor Law updates/posters
Responsible for assisting team with auditing all new hire and benefit enrollment data to ensure SOX compliance
Two (2) to (5) years of experience in a general business environment with a background in corporate benefits administration and/or staffing preferred
Ability to address difficult situations in a proactive and positive manner
Excellent attention to detail, timely follow-up, strong multi-tasking and organizational skills
Strong interpersonal skills and the ability to interact and communicate professionally, both oral and written, with diverse populations and all levels of management and third-parties
Considerable knowledge of computer systems and proficiency in various computer programs, including strong knowledge of MS Office and database functionality
Working knowledge of JD Edwards system preferred
Strong knowledge of competitive benefits program administration, including medical, dental, life, disability, retirement, FSA, HSA and other benefits programs

103

IT Client Support Administrator Resume Examples & Samples

Experience in administering new employee user account requests in Microsoft Active Directory
Experience of procurement and stock management of IT equipment, updating inventory systems /asset registers
Experience of recording and assigning application related issues (ideally SAP) at the first level
Effective communication and strong customer service skills
Experience in providing IT administration support for a multi-site organisation (> 500 persons)
Office 2010 –Basic Knowledge of Word, Excel
A basic understanding and competency in problem assessment and solving within an ITIL Support Service framework

104

Support Administrator Resume Examples & Samples

To produce and maintain daily reports in Excel
To provide an overflow service for all incoming CRU calls
To assist in regular and additional ad hoc duties and auditing for all CRU departments
Assist with call allocations ensuring all calls are allocated correctly each morning
To input new instruction file setups onto FileStream
To manage the DLG Legal Services Allocations inboxes and act upon any re-allocation requests
To manage all client work allocated in accordance with the detailed procedures and quality standards contained in the Firm’s manuals and Client protocol
To ensure the confidentiality of all the Firm’s clients and client documentation and information
To ensure that all service standards and targets are met
Ensure that all conflicts, complaints and potential acts of negligence are reported immediately to the Technical Manager

105

Client Services Support Administrator Resume Examples & Samples

You will be a member of the Client Qualification Team for this 9-12 month opportunity. This team is the primary contact for the CI Sales & Relationship Management teams providing guidance and support in respect of all new and existing client onboarding requests
You will provide administrative support to members of the Client Qualification and Client Set Up Teams and assistance with administration of any associated key projects
Inputting client specific data into the client onboarding application (Fenergo)
Populating client specific data into client and product application forms
Producing and distributing cover letters to prospective clients
Collating client and product documentation for distribution to prospective clients
You will provide administrative support to the Client Set Up Team including
Producing account opening letters for on-boarded clients
Collating and distributing welcome packs to on-boarded clients
You will support facilitation of internal meetings, to include agenda and minute production, circulation and following up of action points
You will deal with ad hoc administration and reporting as required

106

Production Support Administrator Resume Examples & Samples

Associate’s degree in accounting, finance, or business administration
1 plus years of customer service and/or retail experience
Proficient with MS Office software
Bachelor’s degree in accounting, finance, or business administration

107

Client Support Administrator Resume Examples & Samples

Identifies a resolution or course of action for client issues
Uploads client worksheets and identifies any potential issues with worksheet formats
Identifies any IT related issues or enhancements and communicates them effectively in a Help Desk ticket
Performs operational testing on the NexTEM application
1-2 years of help desk or customer service experience preferred
Strong written and verbal skills to effectively communicate internally and externally

108

Marketing & Sales Support Administrator Resume Examples & Samples

The ideal candidate will be able to assist independently affiliated sales associates with marketing, advertising, and technology needs. The incumbent will support agents in developing their marketing ideas into specific materials, programs, and schedules
The incumbent will provide instruction and support to sales associates on company-provided tools including assistance with CMAs, photo editing, mail merges, market report creation, contact management, print and e-marketing template customization, and drip campaigns
The incumbent will work with the office manager, sales associates, and a variety of vendors to coordinate submission of print advertising and press releases
The incumbent will provide social media, event planning, and general marketing support to the office manager, and will work closely with office manager to maximize effectiveness of advertising budgets
The incumbent will coordinate the on-boarding and processing of sales associates upon affiliation with the Company, providing information, materials, and continued support to new associates to ensure a seamless transition into the office
The incumbent will perform a variety of other administrative duties as directed and will provide back-up assistance to the receptionist and other company staff as needed

109

Windows Client Support Administrator Resume Examples & Samples

DoD Secret security clearance
Microsoft Certification(s) MCTS (669, 680 and/or 681) and MCITP (680 and 685 or 686) certifications a plus
CompTIA Certification(s) A+, NET+

110

Datacentre Support Administrator Resume Examples & Samples

Understanding of Shipping and Receiving process
Solid and proven track record of general of administration duties
Understanding of Health & Safety measure within the good in / out areas, receiving and dispatching freight
Experience of Asset Management
Familiar with ticket-based workflow management; demonstrable experience of effectively managing ticket-based workloads, ISO QMS
Awareness of typical backup rotations/standards and off-siting processes
Demonstrable success in a similar role
Hands on experience
Office Administration duties
Excellent communication and organizational skills are required
Knowledge of FedEx and UPS systems and tracking
Ability to work efficiently with Microsoft Outlook, Word and Excel
Freight Forwarding certification
Previous Office Administration experience
Experience of working in and supporting a Facilities Team

111

Mission Support Administrator Resume Examples & Samples

Ability to obtain working knowledge of Agency and/or IC regulations, policies, practices, and procedures
Thorough knowledge in the use of MS Office, the Internet and other internal applications
Strong oral and written communication skills sufficient to compose and deliver responses to customers' routine to moderately complex questions in a clear and concise manner
Ability to establish administrative contacts and professional relationships for networking and liaison across the Agency/IC

112

Systems Support Administrator Resume Examples & Samples

Utilize internal ticket tracking systems to resolve tickets from internal and external requests
Monitor all production networks, servers, applications and services and respond to alerts according to standard processes
Track and manage incident tickets fully to ensure proper operational metrics are captured and maintained
Collaborate with various technology teams for issues resolution
Communicate with IT stakeholders on the statuses of issues
Respond to escalations from Customer Service (Tier 1 & 2) or Partner NOCs
Create and maintain knowledge base articles, policies and procedures
Execute documented run books as documented for diagnosis and remediation of issues
Fully document and communicate shift-turnover reports
Staff the 24x7 Network Operations Center
Other duties as assigned by management

113

Principal Systems Support Administrator Resume Examples & Samples

Resolve service tickets from internal and external stakeholders
Lead support and resolution efforts for business impacting incidents
Enhance support and operational processes to foster efficiency and effectiveness
Learn, master and teach new and current Green Dot products and services, all relevant operational best practices and anything else worth knowing in order to build and maintain a World Class NOC
Monitor all production networks, servers, applications and services and respond to alerts according to defined standard processes
Help with ownership of incident and problem management by ensuring proper operational metrics are captured and maintained and that root causes, remediation steps and fixes are followed through on
Manage escalations and conference bridges for Customer Care (Tier 1 & 2) or Partner NOCs
Collaborate with various technology teams for issues resolution
Create and maintain knowledge base articles, policies and procedures
Execute documented run books as documented for diagnosis and remediation of issues
Fully document and communicate shift-turnover reports
Staff the 24x7 Network Operations Center
On-call escalation duties
Other duties as assigned by management

114

Technical Support Administrator Copa Resume Examples & Samples

Reports to the Director of Information Systems providing technical support to COPA end-users for all IT related issues, both hardware and software
Troubleshoots software and hardware problems (e.g., setting up e-mail, usernames, and passwords; operating personal computers and software) and refers more complex problems to professional IT technicians
Maintains and supports desktops, laptops and servers
Installs, upgrades, tests and configures work stations, peripheral equipment and software
Performs backups, imaging & deploying of new machines / hardware upgrades
Sets up IT system user access to systems and services
Creates and updates profiles, permissions, and maintains user accounts
Coordinates the set-up of Internet, City Intranet, and E-mail accounts
Supports internal networks, LANs, WANs, internet connectivity, and VoIP phone systems
Maintains inventory of IT hardware and software assets and mobile devices
Provides technical support via phone, email, remote, and on-site to users
Liaises with the City’s DoIT in support of users
Instructs users in the operation of new or upgraded software applications
Windows Server and Desktop OS experience (Windows 10) - support and management, preferred
MS Office (2010, 2013, 2016) and Outlook support, preferred
Exchange and/or Office 365 administration, preferred
Google Apps suite (Chrome OS) experience, preferred
Mobile device (Tablets, Android, Apple, Windows) – support and management, preferred
Experience with serial and laser printers, preferred
Previous work experience performing technical support functions
Previous work experience performing desktop support

115

Payroll Support Administrator Stowmarket Plant Resume Examples & Samples

Provide support to the Payroll Team by assisting with the following tasks
Input of permanent and temporary data on the payroll system both manually and via interface uploads
Liaise with HR Managers/Officers, HRSS UK, HRSS Brno and Line Managers to ensure that all data is captured and processed accurately
Receive employee payroll queries
Ensure monthly reports relating to Company Pension Scheme are completed in a timely manner
Updating P11D changes in ADP and on HMRC website
Updating any requests from HMRC via ADP or via post
Generate monthly payroll reports
Complete monthly HMRC Reconciliations and Thirty Party Schedules and distribute as required
Administration of Childcare Voucher Scheme
Ad-hoc project work both individual and team
Excellent computer literacy and keyboard skills (Microsoft Office, in particular Word, Excel and PowerPoint)
A clear and concise communicator
Ability to provide accuracy and attention to detail at all times
Excellent organisational skills and ability to prioritise work
General administration experience

116

Contracts Support Administrator Resume Examples & Samples

Support the Vendor Management staff through the facilitation of new and renewal business contracts
Maintain various contract-related databases
Provide first line vendor support
Address second line customer support requests and maintain court and collector intelligence
Provide remediation on all products to vendors for Quality Control
Monitor and track all incoming work requests
Oversight vendor onboarding logistics, which can include preparation of materials for taking over new territory, certification monitoring, review of state guidelines, and other tasks as identified
Creation and updating of vendor production scorecards and various other production monitoring tools as needed
Oversight and submission of manual payments as needed
General understanding of public record collection and court/industry terminology
Renewal Contract Preparation Interface with sales personnel and sale management to determine contract pricing
Manage distribution (internal and external), filing of contracts in database and maintenance of vendor contract database
Draft renewal contracts using standard template forms
Prepare standard amendments to contracts Prepare standard third party vendor contracts
Database Management
Facilitate the maintenance of various contracts related databases for use by product managers and sales personnel
Act as the database manager for scanning contracts and maintaining contracts portion of SalesForce.com database
Participate with contracts managers in developing new databases as required
Complete vendor onboarding activities which can include: preparation of reporting and materials for territory management, monitoring certification activities, review of state specific information with new vendors, conduct due diligence process for negotiating and assisting vendors in beginning field work
Ability to conduct in-depth research into public record collection issues with courts or vendors and navigate court/industry language effectively for database updates
Credentialing/Validation: Processes Validates new customer set-up requests to ensure that all required documents are received and routed to corporate credentialing as appropriate
Facilitates set-up and maintenance of customer contracts for various MVR restricted states - including communication with State DMV personnel
Forms Agreement Maintenance: Work with contracts manager to keep company form agreements up to date and accessible to sales personnel as appropriate
Secondary Functions (non-essential job functions): Research and Report Generation as required by sales and marketing management
Interfacing with vendor population through e-mail and phone to resolve daily operations issues, provide support, answer questions, and complete HelpDesk requests

117

Field Support Administrator, IT Resume Examples & Samples

Minimum high diploma or equivalent required
Associates degree in a related field of study preferred
Minimum 3 years information technology end-user support experience required
Certifications Preferred

118

Field Support Administrator Resume Examples & Samples

Scheduling and organizing district meetings including reservations for facilities, meals, accommodation and equipment
Assist if necessary maintaining all safety and general files
3-5 years’ experience providing support at an intermediate or senior level, preferably in an oilfield services environment
Diploma/Degree in Business Administration or equivalent
Ability to maintain high level of accuracy and to exercise sound judgment
Advanced abilities using SAP

119

Sales Support Administrator Apprentice Resume Examples & Samples

To manage a range of “Tail” end customer accounts, ensuring all financial targets are exceeded whilst maintaining a focus on excellent customer service
Manage a caseload of “Tail” WBL customers, building positive and effective relationships to ensure all financial targets are exceeded
Receiving and assisting with customer queries via phone, email and online meetings
Manage new business applications via the Website and ensure they are allocated to the correct member of the sales team
Support all members of the Sales Team and stakeholders with admin needs when required
Report weekly/monthly stats to the Sales Support team Leader
Distribution of key sales collateral as requested by Sales colleagues
To assist with all administrative duties required for the department to run smoothly
Have a passion for business and customer service (Essential)
Have a minimum grade C in English and Maths at GCSE level or equivalent (Essential)

120

Pricing & Sales Support Administrator Resume Examples & Samples

Perform various administrative tasks related to Sales and Pricing
Data update in a variety of sales and pricing-related systems
Pull reports from shared drive
Import content and housekeeping for the local shared drive
Run reports and manipulate data
Assist in data verification/validation
Create Custom Collection lists with required products and customer information
Quote clean-up and finalization
Complete and verify paperwork for Sales
Bachelor’s degree desirable
Administrative experience desirable
Excellence MS Office skills, including especially Excel skills
Demonstrated ability to work well under pressure
LI-AL1

121

Client Support Administrator Resume Examples & Samples

Reviewing new contract documents for completion and accuracy
Setting up new clients in our internal systems - RoutePoint, Kador and OnBrand360
Creating recurring service set-ups and job work orders for new and existing clients
Ensuring price changes are updated within the system for current clients
Monitoring transactions between RoutePoint, Kadro and OnBrand360 to ensure accurate and timely billing
Applying business hierarchy and user changes in a timely and accurate manner according to the client expectations
Coordinating the ServSafe program - working with Operations and the Steritech Institute to book class venues, secure trainers and invoice attendees
Assisting the Business Development team by conducting inside sales process with assigned prospects
Working on assigned projects as needed to support the goals of the Brand Standards Business
A minimum of two years of experience in an administrative role
At least two years of experience in customer service/support
Intermediate proficiency in Microsoft Word and Excel

122

Messaging Support Administrator Resume Examples & Samples

This is a Level 2 Messaging support and administration role
The activity involves Monitoring, Operations, Incident and Problem Management. You will be working with large teams in a challenging and growing environment
Should have minimum of 4+ Years. experience in IT
At least 3 years of working experience on MS Exchange 2010
At least one year of working experience on Exchange 2013
At least one year of working experience on Mobility Solutions (Native Active Sync/MobileIron)
At least one year of working experience with PowerShell scripting and Monitoring Tools such as SCOM 2007/2012 or relevant
Technical knowledge and experience in supporting Exchange server including MS Exchange 2010 and 2013
Understanding and support experience of Messaging Protocols-SMTP, POP3, IMAP4, RPC, MAPI and RPC over HTTPs
Planning and Configuring Administrative Security and Auditing in Exchange 2010 and 2013
HP/EMC/IBM hardware/storage knowledge
Knowledge and troubleshooting experience on Outlook Clients (MS-Outlook 2010, 2013/2016 and WebAPP)
Technical knowledge on any one of the Mobility Product (Airwatch/MobileIron)
AD and Wintel Experience
Configuration and manage Active Directory
To perform upgrade of Active Directory environment apply change management process - Manage the system properties, system policies and services on active directory top level domain
Structure and to delegate control/administration on active directory lower level domain structure
Configure and manage the Directory Replication service and Active roles (FSMO roles)
Understanding and support experience of SMTP, IMAP4, POP3 and RPC over Https - Excellent customer handling and presentation skills
Excellent spoken and written English proficiency
Excellent Analytical, troubleshooting and Documentation skills
B.S. Information Systems, Computer Science or equivalent work experience in the requested field

123

Industrial Sales Support & Administrator Resume Examples & Samples

Excellent organizational skills; demonstrated ability to work independently, exercise judgment, and manage the calendar. Demonstrated ability to handle highly confidential information with discretion
Excellent oral and written/communication skills, with the ability to interact professionally with all levels of internal and external contacts
Effective business letters/emails and report writing skills; including use of grammar, spelling and punctuation in a correct manner
Maintains composure, flexibility and judgment in constant priority-changing environment
Undergraduate degree in Business Administration or similar; or equivalent combination of education and experience
Minimum 3-4 years of experience in a leadership & decision-making role for office coordination in a corporate environment
Advanced training in executive office administration and procedures
Inventory and/or price management (or similar) skills
Experience in heavy commercial commerce (transportation industry preferred) or automotive industry a plus
Industrial engine sales experience/knowledge a plus

124

Production Support Administrator Resume Examples & Samples

Demonstrable ability to follow specific work instructions accurately and reliably
Proven ability to work under own initiative to complete objectives
The ability to work flexibly within a team
Willingness to work in a clean room environment
Basic proficiency in MS Office, including Excel, Word and Powerpoint
Strong personal qualities in: attention to detail, communication and reliability & accountability
The ability to handle multiple tasks
The willingness to learn and adapt to new challenges in a changing environment
The confidence to question and challenge to maintain clarity of objectives
Good communication skills (written and verbal)
Fluent English (written and verbal)
Working knowledge of CCD/CMOS devices
Basic knowledge of Electrical Static Discharge requirements
Experience of working in a Clean Room environment

125

Administrative Support Administrator Resume Examples & Samples

Translate required documents accurately within deadline. (Workload - 80%)
1） Company technical documents
2） Projects documents
3） Legal documents
4） Financial reports
5） Marketing brochures
6） Other translating and administrative work as needed
Interpret accurately and fluently at client meetings when required. (Workload -10%)
1） Travel to various locations as needed to provide consecutive and simultaneous interpretation for onsite meetings
2） Facilitate business meetings and conferences as an interpreter
Manage translation agencies in terms of translation quality and outsourcing cost. (Workload - 5%)
Build and maintain terminology database and document archives. (Workload - 5%)

126

Client Support Administrator Resume Examples & Samples

Experience with Microsoft Office Package
Ability to learn and manage bespoke packages and clients’ portals
General office administration experience required
Ability to liaise closely over the phone with colleagues at all levels
Ability to manage own time and prioritise workload

127

Technical Support Administrator Resume Examples & Samples

To assists / support Project Manager for compilling project documentation
Carry out administrative work related
In charge presentation material and coordinator for meetings
Ensure documentation are complete, up to date, follow standard ISO
Assist and monitoring claim status and warranty

128

Project Support Administrator Resume Examples & Samples

Manages the enabling processes and tools to support sub-contractors prior to and after commencement on site
Maintenance of reporting information
Tracking of resource inputs, invoicing
Output of reports to allow visibility of progress against schedules, health & safety, lessons learnt and risk management for example
Engagement with sub-contractors as required by the Workstream Project Manager
Periodically arranging training for first aid, fire wardens and the like
Developing presentation material
Preparing your own development plan
Good at communication internally and externally
Can manage diverse information into schedules and delivery routes with attention to detail and maintenance of the same
Task aware
Desire to learn and develop
Good IT skills and working knowledge of MS Word and MS Excel in particular
Awareness of documents management systems
Professionally Qualified Status (desirable)

129

Project Support Administrator Resume Examples & Samples

Demonstrate strong organizational skills, business awareness, and clear and effective communication skills
Previous use of SharePoint or DII MOSS
Similar high level support and can confidently demonstrate engagement with senior stakeholders
Minute taking advantageous
A background in the Military is advantageous, but not essential
Demonstrate previous Administration experience in high pressured environments

130

Sales Sales Support Administrator Resume Examples & Samples

Code applications to the correct client and BDM territory
Pull credit reports as required
Forward all applications to Credit if not approved through scoring
Follow up for additional credit information as required
Provide notification to dealers
Create new applications for drawdown on approved line as new funding is received
Review and follow up on outstanding approvals
Issue client notifications in a timely and accurate fashion
Responsible for maintaining service levels within the application team
Provide quoting as required on transaction
Dvelop and maintain a positive consultative relationship with vendors, customers and coworkers in support of the overall sales effort
Other duties (general office) as required
Subsidy Approvals for our Vendor relationships

131

Project Support Administrator Assistant Resume Examples & Samples

Demonstrated proficiency with Microsoft Office suite
Highly organized and detail oriented with the ability to be tactful, diplomatic, and discrete when necessary
Ability to focus while processing multiple assignments quickly and accurately, in a fast paced environment, with aggressive timelines
Minimum of 4 years total related experience
Must have the ability to obtain and maintain a DoD SECRET security clearance
Experience with scheduling and conducting weekly meetings, preparing and distributing meeting minutes and action items to the staff in a timely manner
Experience with planning and executing events to include communicating with vendors
Experience interacting with multiple customers on a daily/weekly/monthly basis ensuring requirements and timelines are successfully met and/or exceeded
Experience following up with customers to capture lessons learned for improvements
Experience working in a professional office environment to include demonstrated experience working with Upper Level Management, Executives and other Internal Departments
Experience with Office Management related duties
Familiarity with the contracting process

132

LMS Support Administrator Login to Save This Vacancy Resume Examples & Samples

Provide a second tier issue resolution for HUB related queries (halfords@servicenow providing first tier resolution)
Evolve and develop the HUB in line with changing business needs
Provide suite of reports for business units and ensure they are fit for purpose as business needs change
Liaise with People Development design team in creating, uploading and maintaining e-learning content
Manage group HUB content within agreed governance guidelines
Maintain key system interfaces (Dayforce, iServe, Apprenticeships)
Effective communicator, both internal and external
Ability to work independently and prioritise workflow
Acquire at pace, system developments across range of LMS, Adobe & Microsoft packages
Interest and basic understanding of Devices/Browsers/Web development
Intermediate level knowledge of Excel – Minimum

133

Hbss Support Administrator Resume Examples & Samples

2+ years of experience with a help desk
2 years of experience with IT
Experience in working with the McAfee Host Intrusion Prevention System
Experience in working with McAfee Data Loss Prevention Endpoint products
Experience with McAfee HBSS ePO administration
Knowledge of Microsoft Structured Query Language (SQL) server
Current DoD 8570.01–M CSWF IAT Level II Certification

134

Engagement Support Administrator Resume Examples & Samples

Monitoring mailboxes, triaging emails and responding to queries
Using templates to prepare e-mails and letters
Forwarding e-mails to the relevant parties for response
Tracking responses and following up to ensure SLAs are respected
Reporting against SLAs
Liaising with the extended teams in the Deloitte delivery model and client facing teams
Entering data into spreadsheets, databases or other Deloitte tools
Updating Deloitte specific technology and becoming a super user of that system
Preparing electronic (PDF) working files to facilitate the preparation of tax returns
Managing workload in a time pressured environment and accurately recording status in workflow databases
Taking ownership of discrete projects or tasks
Fluency in spoken and written English (level C1)
Ideally fluency in spoken and written German/French/Spanish (level C1)
A high level of IT user ability, particularly advanced skills in Microsoft Excel and Microsoft Outlook. Training will be given on all in-house IT tools, where applicable
Ability to follow set processes, while keeping a critical mind-set, spot potential improvements and communicate clearly to management
Very strong organizational and administrative abilities
Ability to use their initiative, manage high workload effectively and meet deadlines
Effective judgement and decision making
Attention to detail and focus on quality whilst ensuring efficiency and maintaining a high work output
Ability to manage and adapt to regular process and workload changes

135

PH Service & Support Administrator Resume Examples & Samples

Initial point of contact for telephone, chat and email inquiries
Responsible for software authorizations and updating database with new customer registration information
Creates cases using call-handling software (bridge Front Office). Responsible for accurate customer data and product inquiry
Assist in the determination and prioritization of support cases according to urgency
Escalates critical and emergency situations to appropriate team leaders or manager
Maybe responsible for triage support cases and providing first level of support
Must respond to the requirements identified in the Customer Satisfaction
Supports the efforts of other personnel within Customer Care
Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in Engineering (Others), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent
Required skill(s): Technical Support experience, Strong problem solving skills, Technical aptitude
At least 2 year(s) of working experience in the related field is required for this position
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Customer Service - General or equivalent

136

Mission Support Administrator Resume Examples & Samples

Knowledge of Agency organizational structure, rules, regulations, and policies
Ability to synthesize information from multiple sources
Ability to communicate timely and appropriate responses
Knowledge of current practices associated with tracking systems and databases
Skill in the use of MS Office, Excel, Internet Explorer
Interpersonal skills to establish and maintain effective working relationships across the Mission Center
Ability to communicate orally and in writing, in a clear and concise manner
Ability to participate productively as a contributing member in a team environment
Ability to apply customer services skills sufficient to support customer relations and respond to customers questions and/or concerns familiar with calendar management

137

Desktop Computing Support Administrator Resume Examples & Samples

Documents, tracks, and reports work through updating the ticketing and works management systems, reports and databases
Provides clear and timely information on steps taken to resolve problems and services delivered; and clearly documents any specialized needs, skill sets, or services provided to user communities with special needs
Communicates support issues to Team Leader, in routine group meetings and other avenues as appropriate
Coordinates with the Service Management group and Research, Curriculum and Development group to manage end-user education and special needs issues.Stays abreast of current and emerging technologies and service through professional organizations, training, industry publications and communication with peers
Develops special skill sets dependent on community served,shares information with other team members, and works collaboratively toward building a strong team structure.Other duties as assigned. Recommend never using this phrase as any employee is subject to other duties as assigned. Remove this item distribute the 10% to another function or functions
Delivers, installs, andsupdates new and existing desktop resources and services including voice and data connections, phone sets, video connections, computer workstations, software, local area network accounts and peripherals (for example, printers, scanners, modems )
Ensures that services delivered are done so in compliance with University standards and policies, and may recommend customized solutions within the parameters of the Standards and Exceptions guidelines
Provides support to the team leader in planning and executing projects, such as replacement cycles, software upgrades, multi-staff moves,and other service Responds, diagnoses, resolves, and reports user reported technology problems involving computer (hardware and peripherals, O/S configuration, standard client software applications, server access/rights and network connectivity), voice (telecommunications), and video (digital and analogue)
Provides supports, as appropriate, for specialized end-user software, operating systems, and connectivity needs
Manages user access to enterprise applications and services, file shares, personnel drives and networked printers
Coordinates with appropriate members of Network Computing Services and other information service providers to resolve complex network, core business applications?, and server-based problems
Coordinates hardware warranty support
Consults with vendors and manufactures as needed to resolve complex problems
Provides support in a variety of settings (in-person, remote, classroom)
On a routine basis, esolve at least 80% of the problems encountered

138

Project Support Administrator Resume Examples & Samples

Interact with key area clients and other AECOM project managers to support existing services in South Florida
Offer administrative support services to review existing transportation project documents, classify, scan, record and log in information related to such projects
Ensure compliance with all FDOT, Company and project-specific Quality Management System procedures
Associates degree in related field

139

Project Support Administrator Assistant Resume Examples & Samples

High School diploma or equivalent (BS degree preferred)
Minimum of 2 years total related experience
Must have the ability to obtain and maintain a DoD security clearance
Experience with answering, categorizing and prioritizing incoming calls and emails
Experience interacting with multiple customers on a daily/weekly/monthly basis ensuring problem resolution, requirements and timelines are successfully met and/or exceeded
Experience with capturing lessons learned for improvements
Ability to obtain a SECRET clearance

140

Certification Support Administrator Resume Examples & Samples

In addition you’ll have
An attitude to get it right first time and take pride in your work
A friendly, positive and helpful telephone manner

141

Support Administrator Resume Examples & Samples

Setting up and training new customers
Answer customer queries about Telogis products
Resolve problems quickly and efficiently
Research or escalate cases requiring additional attention
Identify and define ways of improving our customer’s experience

142

Prod & Sales Support Administrator Resume Examples & Samples

Product Availability
Delivery Schedule
Product selection
Product substitutes

143

Mission Support Administrator Resume Examples & Samples

Performs a variety of administrative tasks in support of the facility security function, including assisting employees with obtaining ID badges and processing visit requests
May operate a switchboard or telephone console to route incoming calls and place outgoing local and long-distance calls
Assists employees in acquiring security clearance when required via secured database
Responsible for classified document control, coordinating the reproduction, storage, or destruction of classified documents
Establishes and maintains security related files
Enters security information into automated system and runs related reports as needed
Maintains current knowledge of relevant DOD and company regulations, policies, and procedures
1-3 years of related administrative experience, preferably in theindustrial security field

144

End User Windows Client Support Administrator Resume Examples & Samples

AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relavent certification
Candidates must have completed and be enrolled in Continuing Education (CE) with a Security+ certification or other IAT level II 8570 compliant certification or above
Microsoft Certification(s) MCTS (669, 680 and/or 681) and MCITP (680 and 685 or 686) certifications a plus. CompTIA Certification(s) A+, NET+, and SEC+

145

Support Administrator Resume Examples & Samples

Troubleshooting and support of Grid Middleware
Scripting of tools and associated support processes related to the grid
Devops and continuous delivery experience
Understanding of HPC, GPGPUs, and server hardware
Development experience in one or more object oriented programming languages (Java, C#, C++, C, Python, etc)
Strong scripting skills (Bash, Perl, Python)
System administration and network administration skills

146

EAM Support Administrator Resume Examples & Samples

Coordinate and oversee Enterprise Asset Management (EAM) application development and testing
Manage EAM report development and testing
Serve as the EAM application training coordinator
Use the EAM software to Plan, Schedule, and Assign work to Crews
Maintain crew composition and schedules in the EAM software
Coordinate and oversee the implementation of plans to attain departmental goals
Set up and implement plans to attain departmental goals
Review construction jobs, including checking blueprints, visiting work sites, prioritizing jobs, and ensuring that the necessary material and equipment are available to complete the job
Meet contractors and municipalities, including attending meetings or job sites, going over utility conflicts/changes in contractor plans, and scheduling start dates
Visit main crews to check on the progress of jobs and assist the Construction Foremen with any problems that occur
Review the completed work, including closing out work orders, checking pipe footage mandates, and writing explanations for job overruns and notify the Manager of any problems
At the direction of the Manager, Construction, assign work to Construction Foremen based on the urgency of the project and the ability of the employee or crew to perform certain work
Assist in the management of employee issues, including assisting in the grievance procedure, filling temporary and permanent job vacancies, and disciplining employees
Review and complete various types of paperwork, such as absence reports, safety reports, service tickets, weekly manpower reports, etc
Strong ethics and integrity, dedication to a safe work environment and commitment to a diverse workforce
Two to three years of experience as a supervisor in the gas industry strongly preferred

147

Project Support Administrator Resume Examples & Samples

Previous experience of working in administration or similar post
Good written /verbal communication skills
Ability to use Microsoft office and Excel
Can build strong relationships with internal/external colleagues
GSCE Maths and English (A-C

148

Senior Contract Support Administrator Resume Examples & Samples

Good team member and Good Customer focus
A good work attitude and outlook to deliver their best (working towards perfection)
Proficient in Microsoft Office, including Word, Excel, Power Point and Visio
Good level of English and Mathematics required
Ability to demonstrate logical processes, with good analytical skills and judgement along with initiative
Good organisational skills with the ability to prioritise workload
Good communication skills at all levels including; Managers, Engineers, Admin Staff, Customer, Sub-contractors, Suppliers etc
Knowledge of the Concept PPM and Asset system would be a huge benefit

149

Field Support Administrator Resume Examples & Samples

2 years in Customer Service/Field Service experience
Must be a high school graduate or have a G.E.D
Must be flexible regarding work schedule with the ability to work weekends and/or holidays, if requested, to accommodate operational needs
Must have strong customer service skills
Must be able to adhere to strict deadlines, work under pressure
Able to communicate effectively, must have strong verbal/writing skills
Detail oriented, position requires handling of customer payments
Proficient in Cosmos (software program)
Responding rapidly/accurately to all customer and technician inquiries related to customer support
Documenting every call concisely and accurately in our CRM
Liaising with customers regarding technician’s schedules
Primary phone support for BSH Service Engineers
Responsible for managing back order parts within our service territories
Main contact for builder/key accounts in Factory Service territories
Maintains work schedule for all Service Engineers
Supports managing Engineers capacity, ensuring 95% utilization is achieved daily
First level support for internal CS Reps, acting as liaison between office and field
Adheres to all set departmental performance goals
Adhere to company processes, procedures, policies and standards
As a team member, to contribute to the overall success of the team and the company goals by maintaining regular attendance, punctuality, focus and professionalism at all times
Maintain tidy work area and report health and safety issues to the Group Health and Safety Manager
Perform all other duties as reasonably required that are consistent with both training and experience

150

Support Administrator Resume Examples & Samples

Provide support for the project managers and the laboratory staff
Handle changes in Nautilus groups, accounts, etc
Handle tests data entry into various systems
Create Excel trend reports and enter data
Build testing templates
Handle invoice corrections
Provide reprint and reissue support
Build and maintain SA forms
Handle various tasks within the project management area
Generate client spreadsheets
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies, logical thinking and deductive reasoning
Microsoft Office knowledge (Excel preferred)
At least three years administrative experience

151

Portfolio Service Support Administrator Resume Examples & Samples

Processing and updating client portfolio related information
Set up and accurate maintenance of client information on relevant internal & external systems
Filing & scanning of client documents
Managing outgoing mail and the collection of deliveries
Ad hoc reporting requirements

152

Cycle Support Administrator Resume Examples & Samples

Monitors Connect Direct (NDM) transmissions
Monitors AMEN FEPI terminal for other cycles during second shift
Escalates all cycle issues through proper channels, i.e., On-Call support teams, IPC, Leads, PMs,
Resolves and implements ABEND solutions (i.e. JCL, space, region, contention) and notifies SMEs of affected area for their information and analysis
Documents all production and UAT base and non-base application ABENDs
Provides test cycle support for all Infrastructure Test team cycles

153

Client Support Administrator Resume Examples & Samples

Install, configure, and maintain end-user workstation hardware, software, and peripherals, NetApp Network Storage, and VMWare virtual desktops and servers
Ensure limited user access and access permissions on computer systems are imposed and maintained
Provide technical and product support, and assist customers with setup (email, browsers, printers, files, etc.)
Work closely with the Information System Security Officer (ISSO) for data transfers and media creation
Facilitate and coordinate user account creation and modification
Manage user support and coordinate with back shop administrators when additional assistance is required
Ensure systems are patched, maintain network compliance and report any deviations
The successful candidate is required to be a U.S. citizen for systems requiring US Only access, and is required to have a working knowledge of system functions, security policies, technical security safeguards, and operational security measures
An active Secret security clearance with Top Secret Positive Vetting capability is required
The successful candidate must be able to obtain and maintain F-35 Special Access Program access
Previous DoD approved cybersecurity baseline certification(s) applicable for cybersecurity functions required for the DoD positions is required
A minimum of ten years of experience in Cybersecurity is highly desired. Experience with the Joint Special Access Program Implementation Guide (JSIG) is preferred
Experience in NetApp Network Storage and VMWare virtual desktops and servers are preferred
High aircraft and equipment noise levels at test/field sites – 5%
Must be able to multi-task over a period of eight hours including critical decision-making in short time frames
Must be able to work effectively and efficiently alone, unsupervised or in

154

PC Support Administrator Resume Examples & Samples

Bachelor’s degree related to Computer Science or Information Systems with 1 year of work experience; or a High School Diploma/GED with 4+ years of work experience
Knowledge and experience working with Microsoft desktop/laptop systems, Windows 7, 8 & 10 and Microsoft Office Suite 2010 and higher
Excellent experience in support and troubleshooting in a Desktop Support environment with knowledge of local area networking, copper and fiber wiring and network switches and routers
Strong analytical, oral and written communication skills

155

System Support Administrator Resume Examples & Samples

An associate degree or at least two years of experience in a technical help desk (or similar) role is required
Broad knowledge of networking, computer hardware, and software applications and experience troubleshooting technical issues are required
A minimum of one year of experience in a Windows user and server environment and experience supporting all Microsoft Office applications are required
The ability to learn new processes and systems quickly and to multitask while remaining customer oriented are essential to success in this role
Fluent in both English and Thai languages

156

Group Procurement Support Administrator Resume Examples & Samples

Excellent communication and listening skills are essential
You’ll be service oriented – delivering great experience to both internal and external customers is important to us
You’ll be confident working in a team and taking direction, solving problems and meeting goals together
Most of all you will be passionate about our business and doing a great job!

157

Technical Support Administrator Resume Examples & Samples

Complaint handling and problem documentation in both Thermo Fisher Scientific ERP and Vendors complaint tool Track Wise
Provide corrections to SAP master data files as required
Understands and complies with all regulatory and Medical Device requirements defined by management and outlined in current SOP’s
Assist in developing and implementation of plans to improve technical services processes
Train and mentor any new Technical Support admin staff on Cell Search processes and Track Wise database
Strong SAP use background
2-3 years experience in a support documentation environment role
Additional experience in a Support role in which direct customer contact was part of the job function preferred
Excellent communication (verbal and written) skills
Detailed understanding of Windows based softwares (Outlook, Word, Excel)
Ability to prioritize multiple high priority activities emails, data entry, interfaces with other TS staff and establish realistic schedules to meet requirements
Willing to work flexible shift hours
Detailed oriented
Ability to use remote technology: such as remote networks, phone systems, etc…

158

Engineering Support Administrator Resume Examples & Samples

Produces reports, letters, presentations
Manages Directors diary arrangements and telephone calls, including associated travel accommodation arrangements and paper-work
Sets up appropriate e-filing systems as appropriate and manages document control systems
Maintaining all headcount numbers/organisation charts and that all people related activities within the engineering department are co-ordinated to ensure successful delivery
Supports process reviews within access networking engineering
Supports the production of reports to identify areas of improvement and assists with the implementation of solutions for engineering change
Supports recommendations and assists with improvements to engineering solutions in order to improve the customer experience, keep our network capability ahead of our competitors, reduce costs, and improve network reliability

159

Project Support Administrator Resume Examples & Samples

Provide Project Management to existing Contracts and assist in preparation of new Contracts related to transit operations and maintenance
Track project budgets
Work with Contractors to assure Contract compliance
Review subconsulant invoicing
Act as a point of contact for subconsultants on behalf of the Client
Organize monthly progress reports
Attend/record meetings
Draft correspondence communicating Client concerns/interests

160

IT Asset Management Support Administrator Resume Examples & Samples

Maintains and manages supplier records, software license information and updates, and assists in developing enterprise wide IT purchasing and deployment standards and procedures
Receives software requests and assists in the procurement and deployment activities
Ensures the software is properly inventoried in asset management system and is compliant with end user licensing agreement (EULA)
High School Diploma is required
Minimum of 2 years of administrative experience
Must have organizational Skills
Must have Microsoft experience, specifically Microsoft Excel
Will require end user support, therefore excellent customer service is required
Basic knowledge of Information Technology is preferred

161

Hiring Support Administrator Resume Examples & Samples

Possess a thorough knowledge of all Talent Acquisition & Development Department hiring processes, procedures and methodologies
Ensure all compliance associated with the company’s hiring practices
Ongoing review and maintenance of processes and procedures to ensure consistent application and accuracy
Complete functions in the ATS platform
Run weekly/monthly reports through iCIMS platform
Complete audits of individual systems
Ensure a complete positive hiring experience for the applicant-candidate-new employee
Other duties and complete special projects, as assigned
Prior experience working with an applicant tracking systems and software
Prior experience working in a Human Resource role or department is a plus
Experience working with confidential information
Associates degree or equivalent is a plus
Strong time management and interpersonal skills, including diplomacy and tact

162

Technical Support Administrator Resume Examples & Samples

Good product knowledge and knowledge of main dealer workshop processes and practices
Knowledge of transport industry legislation
HGV Class 1 Licence (preferred)
Knowledge of Volvo and/or Renault dealer systems

163

Technology Support Administrator Resume Examples & Samples

Analyzes, implements, modifies, tests and maintains local site hardware, software, and machine operating systems
Understands and performs analysis, troubleshooting, and repair of LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers, etc. Escalates and partners with Tier 3 support teams when necessary
Accurately tracks and routes escalated incident and request tickets providing thorough documentation of troubleshooting, history, and resolution, within established Service Level Agreements
Analyzes user requests and evaluates multiple potential solutions to determine the best course of action and/or technology solution, delivering successful outcomes
Accurately documents analysis, testing, and modification of computer systems and programs through creating and updating knowledge base articles and SharePoint team site information
Responsible for the training, and day to day activities of student worker(s)
Develops best practices using applied technical knowledge and comprehension of business operations
Helps determine needs and develops IT budget in partnership with site management and Regional IT Director
As a technical expert, provides advice and guidance to campus management to ensure the successful execution of campus initiatives
Responsible for the execution of campus infrastructure maintenance and upgrades in conjunction with tier 3 while ensuring minimal impact to business operations
Responsible for timely response and resolution of campus outages after business hours to prevent critical impact to business operations
Plans and executes major projects in alignment with business operations and initiatives (e.g. new program deployment, operating system upgrades, technology refresh, software deployments)
Responsible for the management of all site IT assets, including receiving and disposing of technology-related equipment
Provides general end-user training and documentation
High School diploma/GED required
3-5 years of IT support experience or equivalent experience required
5+ years of deskside support preferred
MCSE preferred
Excellent interpersonal and professional communication, both verbal and written
Proven ability to use good judgment, problem-solving, and decision making skills
Strong, proven organizational skills including multi-tasking and time management
Proven ability to maintain confidentiality and professional decorum
Extensive knowledge of Microsoft Office and Microsoft Operating Systems
Intermediate knowledge of Active Directory and Citrix remote user support
Excellent linear troubleshooting skills
Intermediate knowledge of networking technology and concepts
Proven ability to gain, understand, and apply knowledge from technical manuals and SOP’s
Demonstrated ability to thrive in a fast-paced, constantly changing environment
Using independent judgment, ability to determine need for replacement of IT assets based on area of greatest need
Ability to make informed recommendations that may deviate from or are outside of established procedures, if needed, to resolve issues
Must be able to lift, carry, push, or pull up to 25 pounds throughout the workday
Must be able stoop, kneel, crouch, or crawl 25% or less of the workday
Must be able to talk, see, hear, concentrate, think, and reason for most or all of the workday
Must be able to sit for prolonged periods of time throughout the workday

164

Client Support Administrator Resume Examples & Samples

Clear, concise, accurate communication – 100%
Need to work well with clients, supervisors, and co-workers – 100%
Ability to receive supervision – 100%
Must be able to work effectively and efficiently alone, unsupervised or in groups. The MDX Team is a small, cohesive group of technical and engineering professionals that will work closely together on a daily basis. Professional demeanor, excellent communication, and working well with others are absolute must-have qualities for this position
Must present polished, knowledgeable, professional appearance to the Government customer
Grooming and dress must be professional, appropriate for the positon, and must not impose a safety risk or hazard to the employee or to others

165

Local Support Administrator Resume Examples & Samples

Minimum college education (degree preferred)
ICT qualification preferred
Any other European language would be an asset
Applicant should have data management and database experience within a commercial context
At least 12 months experience of working in a systems administration / data quality / sales or marketing operations role, along with experience of supporting tools (e.g. MS Excel and Business Intelligence tools)
Excellent communication and collaboration skills with the ability to take a holistic view of on-going and new projects
Robust project management experience and skills; able to implement complex projects using a structured methodology

166

Senior Support Administrator Resume Examples & Samples

Responsible for the quality support of every Fast data event which Perform collects across hub
Consistent following of agreed procedures of support across hub
Consistent reporting for agreed KPI’s against the support function in Hub and individual
Influence the support strategy and how to provide more efficient, robust and quality support for fast data collection
Using other sources to better improve quality of support
To work with the Process Team for Fast data for developing all sports, with regards to Supporters
To work with Customer Care to improve efficiency of our support service
To work with the Training Department to achieve plans for training and retraining to apply to Supporters
To work with Quality in order to define KPI´s for Supporters and monitor them
To work with Integrity to define procedures and help solving Integrity cases
To work with Commercial & Product directors to scope new sports “Fast” collection requirements linked to commercial needs including operational cost models
To work with the Documents team to create and document all processes for fast data collection
To provide “Expertize” and Training understanding of all core sports where a fast data offer exists
To continually review existing approaches and techniques and seek out alternative solutions to minimize operational spend, removing duplication and joining up existing processes where appropriate
To analyze and review performance metrics, identify trends and opportunities for operational improvement – taking action where performance falls below agreed KPIs
To work as the key stakeholder with the product owners for all technology based solutions which assist in the support process
To work with Specialist Hub, Data Hub Manager and RSOMs to ensure all games and Live Trainings are covered in the most cost effective location
To ensure that the schedule for Fast data Collection is maintained and communicated effectively across the Responsible of Sport Specialist at Local Hubs
Work with QA and I & S and provide necessary enquiries
To create reports that highlight Cost per game, unsupported matches, game to Support ratio, no charge games, quality
Managing through people Ability to engage and enable people to perform at their best. Identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles
Planning & OrganizationAbility to set priorities, goals and time tables to achieve maximum productivity of his Team. Organizes own work by taking into account deadlines, considering how important different tasks are and what other commitments have been made
Commercial awareness. The ability to demonstrate an in-depth knowledge of PERFORM, its products and services, the Digital and Sports Media sectors, our competitors and apply commercial expertise and judgment to deliver better business outcomes. Views issues in terms of costs, profits, markets and added value
Communicating with impact. Ability to effectively exchange information, news, ideas and meaning in a business environment. Explain technical concepts in clear concise documents and presentations using language appropriate to the recipient
Delivering resultsAchieving key operational targets. Promotes a culture of performance delivery, aiming to meet, and where possible, exceeds targets. Ensures key performance indicators are identified, cascaded and met
Teamwork and collaboration.Working collaboratively with a group of people in order to accomplish a task or achieve a goal. Consistently works with others to accomplish goals and tasks. Treats all team members with respectful courteous and professional manner; supports team despite different points of views or setbacks

167

Service Support Administrator Resume Examples & Samples

Support the Sales Team in the production of requests for proposals for New and Existing Business for assigned Sales Team’s book of business within allotted timeframe
Request and format consultative analytics platform (CAP) reporting within the allotted timeframe
Update/Maintain online Sales database
Generate/ follow-up on Client Benefits Advisor (CBAF) Form, Producer Assignment and commission paperwork
Provide back-up telephone coverage for the Account Team
Respond to requests for copies and faxes of business related materials in a timely manner
Ability to take on additional tasks as assigned while remaining productive and supportive to the team and the incoming volume
Bachelor’s Degree preferred, or equivalent work experience
Prior Administrative experience highly preferred
Ability to prioritize and manage multiple tasks is required
Flexibility to adapt to changing workflows, in a fast paced environment
Ability to work in a fast paced, deadline driven environment
Ability to work independently and as a member of a team
Strong Computer Skills (PowerPoint, Excel, Word, Access, and Outlook)

168

Retail Support Administrator Worcester Resume Examples & Samples

As part of the trade marketing team the Retail Support Administrator will provide administration support for the Channel Controller and Business Manager in managing our total trading relationship with allocated retail customers
Manage a plan of new selling points which deliver on time and in full every time
To support and deliver the trade marketing functional plan
Experience of using SAP system or similar ideally
Strong Microsoft Excel knowledge
Customer Service/Administration experience
Excellent attention to detail and the ability to analyse information

169

Support Administrator Resume Examples & Samples

Education: None specific required
Relevant Company Experience: General Administration duties, invoicing experience
Technical Skills IT Skills in windows based computing
Computer skills: Windows, NT, Sage
Other Good telephone manner, good communicator, highly organised
To confirm scheduled visits with customer
To order all validation kits
To ensure all parts are delivered for contracted work
Reschedule cancelled visits
Quote customers for refused access
Check invoices from third party suppliers
Ensure SEIS database has up to date notes
To help customer services team during busy periods

170

Client Support Administrator Resume Examples & Samples

Setting up new clients in our internal systems - RoutePoint, Kadro and OnBrand360
Support clients, account managers, and specialist with IT questions for the system
Assist Business Development team with demo setups
Reschedule client assessments as needed, coach substitute specialists, and advise client as needed
Work on assigned projects as needed to support the goals of the Brand Standards Business

171

Contracts Support Administrator Resume Examples & Samples

Prepare and disseminate contract modifications
Conduct invoice processing and tracking
Log and track Request for Contract Action (RCA) documents
Provide file and database management
Research and respond to data-call responses
Compile and report contract status to management
Prepare contract documentation for briefings/meetings
Prepare contracts for settlement
Maintain and update MID contracts spreadsheet that is used to track and report on contract related issues
Finalize contracts in EPX Studio, and prepare hardcopy for BPO Finance and update the related contract and conformed folder files
Monitor canceling funds at year end, prepare canceling funds letters as well as canceling funds modifications for contractor signature
Assist the Contracting Officer and Government Contracts Specialist with modifications (PoP extensions, GPOC updates, incremental funding and de-obligation modifications)
Review Manual and Electronic invoices, sending them to the COTR for review, upon COTR’s review send to appropriate CO to submit to Finance for payment and assist contractors in resolving problems and issues with invoices (not enough funding to pay invoice, incorrect PoP dates, etc)
Responsible for completing general office administrative requirements as necessary

172

Technology Support Administrator, Lead Resume Examples & Samples

Provides technical expertise in identifying, evaluating and developing tools and procedures that are cost effective and meet business objectives
Facilitate the maintenance, development and deployment of IT tools by communicating with business and IT leadership and utilizing IT system administration and development skillsets to create business focused solutions
Provide consultation to users and leadership in the use of IT systems and toolsets
Coordinate for cross-functional linked teams to address business or systems issues
Able to demonstrate a strong technical platitude, and understand both business and technical language and ideas
Able to assess a situation, receive input from stakeholders, and select a course of action
Able to develop and maintain relationships within the organization, and understand the unique needs of each partnership
Good problem solving skills in order to move toward a project’s successful completion
Working knowledge of IT Systems and Processes; Asset Management, Patching, Monitoring
Working knowledge of various scripting and development languages like Python, Perl, Bash, Powershell, JSON, .Net, etc
Familiarity with various tools and methods for administering Windows and Unix Systems infrastructure
System & supporting hardware and software technologies, architectural principles, design standards and options
Technical knowledge of infrastructure services systems management and monitoring tools
Must have excellent operations support & troubleshooting skills (focus on systems integration and on the construction of messaging & middleware tools and frameworks to assist with systems, applications and data integration)
Exposure to management tools like ServiceNow, Vistara, Salesforce, etc. a plus
Experience working within an Agile Development Lifecycle environment
10+ years professional experience in a related role is required

173

Technology Support Administrator Resume Examples & Samples

Configures IT platform settings and options and integrates platforms and toolsets with existing solutions to meet the IT organization’s needs
Able to clearly communicate and articulate, both written and verbally, detailed processes and systems
Able to document information effectively through databases, knowledge warehouses, and other shared space
Able to work in a dynamic, fast paced and often changing environment
Basic knowledge of the industry
Good organization and interpersonal skills
Strong drive and initiative, sense of personal accountability
Familiarity with various scripting and development languages like Python, Perl, Bash, Powershell, JSON, .Net, etc
Technical knowledge of commonly used hardware and software products
An undergraduate degree (BA/BS Computer Science) is required
3+ years professional experience in a related role is required

174

Spanish Team Support Administrator Resume Examples & Samples

Order processing and query handling
Receive inbound calls and help the CS team meet agreed service levels
Processing of reports
Manage a portfolio of assigned customers (order processing and queries)
Fluency in Spanish is essential and also strong level of English
Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm)
Additional systems skills preferable
Quality Management System knowledge an advantage
Minimum 1 year of experience in a Customer related environment
SAP knowledge is an advantage
Excellent interpersonal and problem solving skills
Excellent telephone manner and professional writing skills
Excellent customer focus
Numerical skills
Multi- tasking
Good time management
Adaptability/ flexibility"000019VO

175

Apprentice Retail Support Administrator Resume Examples & Samples

To support the delivery in improvements in performance and service to the Channels accounts by the delivery of agreed category initiatives and trials, reporting and compliance
Candidates will need a minimum of 2 or more A levels, or equivalent in order to apply for this position – this is due to the role being a level under the graduate scheme run in-house
Ability to effectively prioritise tasks
Ability to spot and solve problems in a proactive way
Ability in identifying new ways of working and improvements
Customer focussed approach to service
Ability to work as part of a team in order to ensure deadlines are achieved

176

Client Support Administrator Resume Examples & Samples

Perform moderately complex clerical, administrative and office support activities
Create spreadsheets, presentations and other documents, file and fax as directed
Follow standardized formats and established internal procedures
Assemble and compile statistics and data from established sources as directed
Create formulas/formats of moderate complexity
May assist with schedule management; arrange appointments, travel, meetings, conference calls and processes expense reports
Provide support to leaders and department as required
Screen calls and greet visitors
Organize correspondence and email; responds to requests for information
Minimum of one year of experience in similar environment
High School diploma or equivalent education/experience
Superb organization skills
Proficient using Microsoft Office (Word, Excel, PowerPoint) to produce high quality reports, presentations and other documents
Proven ability to work effectively both independently and in a team-based environment
Knowledge of the department's operation and company procedures
Ability to work on routine projects with limited supervision

177

Workflow Support Administrator Resume Examples & Samples

Setting and meeting multiple established goals, priorities and deadline
Ability to partner with CVS Vendors to develop enhancements and provide training
Cross train on other critical roles within the MCO Workflow management team, and provide support as needed
Collaborating with internal partners to assess processes periodically and recommend areas for improvement
Ensuring all processes are executed with consistency, reliability and accountability for internal and external members

178

System Support Administrator Resume Examples & Samples

Provides phone and desk side support in a Windows 7 and Windows 10 environment. Troubleshoots operating system, application and hardware issues
Installs operating systems, software and drivers
COTS applications supported include, but are not limited to internet Explorer, MS Outlook, MS Office, MS Office Communicator, Firefox, Adobe Reader, Lotus Sametime, Java, and PKI technologies
Tracks support provided for customer applications and hardware using Remedy ticketing system
Hardware includes, but is not limited to desktop, laptop and tablet OC platforms, networked and standalone printers/copier/fax machines and smartphones
Analyzes, logs, tracks and resolves complex software/hardware matters with the APG NEC pertaining to networking connectivity issues, printer, and applications to meet business needs
Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action
Oversees the installation of client specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed
BS or equivalent + 2 yrs related experience, or MS + 0 yrs experience
Must have a current and active Secret clearance. Ability to keep a Secret clearance active
Must be DoD 8570 compliant with a current A+ certification and either have or be willing to obtain a Security+ certification within 3 months of hiring
Minimum of three years of relevant experience

179

Senior Project Support Administrator Resume Examples & Samples

Prefer 3-5 years' experience in the Oil Pipeline Industry
Basic knowledge of pipeline and terminal operations and basic terminology
Ability to review and understand pipeline and terminal drawings
Proficiency with computer applications, including Microsoft Excel, Word, Project, and Outlook
Well-balanced interpersonal skills and strong verbal and written communications skills are required
Must possess general understanding of how corporate policies, procedures, practices and processes related to the Products Pipeline business segment and internal and external customers
Attention to detail, accuracy, completeness and meeting deadlines and commitments
Must be flexible and able to work effectively in a team environment and consistently maintain a professional and respectful demeanor/attitude with co-workers, clients, vendors, and regulatory agencies
Must pass a Kinder Morgan drug screen and background check prior to employment
Knowledge of Lawson accounting software

180

Advanced Degrees Student Support Administrator Resume Examples & Samples

Manage all degree completion processes for advanced degree programs in the School of Education (HSE)
Manage all tasks related to Commencement, including generating graduating student list; preparing and sending mailings to graduating students; overseeing and managing commencement participation of faculty and students, including commencement procession participation and regalia orders; and updating anticipated degree completion terms for non-graduating students
Administer all requests for transfer of credit and program extensions
Provide advising support to graduate students related to registration, transfer of credit, degree completion, and other program requirements
Coordinate capstone advisor assignments with the department chairs/administrative heads
Manage all graduate student records in the HSE, including the transition from physical files to DocFinity (electronic filing system)
Maintain DocFinity and train faculty and staff on the use of DocFinity
Manage advanced degree student-progress information system
Coordinate with department chair/administrative head faculty professional development for capstone and dissertation advisors
Serve as faculty contact for advanced degree program-related questions
Administer reports for departmental data needs including Capstone and Dissertation reports, faculty workload reports, and advising reports
Coordinate application, review, and award processes of departmental scholarship opportunities
Ability to work with a diverse population (including internal and external constituents) and work under pressure in a dynamic work environment with poise and confidence
Ability to respond to student needs in a timely and confidential manner
Ability to provide ongoing support, excellent customer service, and interact in a positive, professional, organized, and efficient manner
Excellent proficiency in record-keeping and data management
Ability to prioritize workload, manage projects simultaneously, strong attention to detail, and work independently while meeting deadlines
Proficient in Google Apps
Two (2) years professional experience in advising post-secondary students on academic or degree requirement
Two (2) years professional experience working with Google Apps and an organizational database
Ability to work evenings and weekends when required
Experience working with P-16 education groups
Experience working with an electronic filing system (such as Docfinity)
Experience working with Banner

181

Operation Support Administrator Resume Examples & Samples

University student
Very good PC skills, especially MS Office – Excel, Word
Lotus Notes knowledge is an advantage
Time flexibility
Loyalty, reliability
Accent to detail
Ability to learn fast
Basic knowledge & experience in the field of IT

182

Telecoms Support Administrator Resume Examples & Samples

Have proven experience working in an administration support role (essential)
Have experience in using MS Office and be an advanced user of Excel (essential)
Be familiar with asset management databases
Have knowledge and experience in data gathering for reporting purposes
Be highly organised, with excellent attention to detail and time management skills
Demonstrate interpersonal skills with the ability to build and maintain relationships with a number of internal stakeholders
Be a strong written and verbal communicator

183

Principal Portables Support Administrator Resume Examples & Samples

Assist in the oversight and coordination of Next Generation Portable Products
Interact frequently with numerous functional groups (Technology, Marketing Supply Chain, Manufacturing, etc.), globally in support of the portables program
Distribute and verify new product media releases (software & firmware)
Conduct technical training for Distribution and Service Center personnel

184

Technology Support Administrator / Manager Resume Examples & Samples

Provide hands-on technical support and participate in the design and implementation of software tools and processes to support Amazon's customers in their mission
Learn and use groundbreaking technologies
Work side-by-side with the customer to design, deploy, operate, and troubleshoot application deployments on AWS
Collaborate and help build proof of concept applications, and support the conduct of innovation activities such as codeathons
Build and maintain AWS technology environment to support CIC activities including support for training activities. Manage and drive customer environment during events
Work on critical, highly complex customer problems that will span multiple AWS services
Support customers through continuous engagement and the implementation of proactive issue detection and reporting
This position requires demonstrable hands-on PC hardware, software and O/S support experience (including installation, configuration and troubleshooting) with exposure to a wide variety of products, issues and customer types
You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment, with Hands-on experience supporting LAN, Wi-Fi, Windows and Macintosh platforms and iOS and Android mobile devices
Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations
Strong aptitude for troubleshooting and problem solving
Able to prioritize in complex, fast-paced environment
In addition, you will need a proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
Demonstrated capacity for learning new technologies, and willingness to work with customers and vendors to implement innovative technologies in support of customer events
This position requires U.S. citizenship
Demonstrated ability to provide a wide variety of IT support to customers in a fast paced environment, including IT Support/IT Administration, Network Administration and System Administration
IT Support: Ability to support multiple user devices in a rapidly changing environment: Mac, PC, and Chrome/Android; Ability to support set-up/configuration of standard desktop tools like MS Office
Systems Administration: Active Directory and Windows Server administration. MS Office and MS Exchange support and administration and ability to write simple scripts in some administrative language
Network Administration: A broad understanding of networking technologies both wired and wireless. Port level troubleshooting of Cisco switches and data cabling knowledge; Knowledge and demonstrated experience in virtualized environments (Hypervisors VMWare, Xen, Hyper-v, etc.) Exposure to Virtualization
Superior technical aptitude, written and oral communication skills/experience and the ability to deal effectively with people at different levels and in different situations
Experience in the following
Operating systems Experience – Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange etc.)
One or more DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible etc.)
One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, Perl, etc.)
Networking protocols such as HTTP, DNS and TCP/IP
One or more version control platform (e.g. Git, Perforce, SVN, TFVC)
Understanding of Chrome OS troubleshooting and administration
1 year experience implementing AWS services in a variety of environments
Familiarity with any monitoring tools like Nagios, Incinga, SiteScope, etc
Experience with automated testing tools (ie. Selenium, JMeter)
Understanding of Service-Oriented Architecture (SOA and REST)
Experience managing full 3 tier application stacks from the OS up through custom applications
Background in Security testing and/or accreditation of systems and applications
It is highly desired that the applicant either possess a Single-Scope Background Investigation (SSBI) that is eligible for crossover as defined in ICPG 704.4 or be willing to go through this process to obtain a Top Secret security clearance with Sensitive Compartmented Information (TS/SCI) eligibility and access

185

Hiring Support Administrator Resume Examples & Samples

Possess a thorough knowledge of all Talent Acquisition Department hiring processes, procedures and methodologies
Complete the following functions in the ATS platform
Track candidate progress through the recruiting workflow
Monitor and update individual candidate progress for Sterling, Omnia, Wonderlic, WOTC and SHL/CEB
Track candidate’s offer responses
Send and monitor individual candidates through the onboarding process
Print and store employee files
Review candidate driving records and make recommendations as needed for Restricted or Suspended Driving Agreements
Effectively communicate daily/weekly candidate updates to Talent Lead, Hiring Manager and General Manager
Extend the positive onboarding experience by sending a Welcome email and High Five to every new employee
Complete audits of individual systems as directed by supervisor
Establish and maintain on-going communication with assigned talent team members
Create, facilitate and maintain a seamless transition between applicants and talent representatives to ensure a complete positive hiring experience for the applicant/candidate/new employee
Assist with other human resources duties as requested
Adhere to schedules and deadlines
Performance metrics including but not limited to Time to Hire and Monthly Hires
Team Attitude-ability to work effectively in cross-functional teams
Resourceful, energetic, optimistic with a “can do” attitude
Time Management – ability to prioritize workload and manage one’s own time
Strong interpersonal skills, including diplomacy and tact
System administration skills – ability to work with system issues not visible to end user
Technologically inclined – able to understand and communicate at a common level
Physical Demands: Standing, walking over 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time; move, transport or place up to 1/3 of time up to 25 pounds
Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment

186

Time Keeping Support Administrator Resume Examples & Samples

Math and percentages as they are related to payroll pay and bill
Strong communication skills, both oral and written
Great team personality and ability to communicate effectively
Total commitment to customer satisfaction and service
Willingness to take on any challenge big or small

187

Junior Salesforce Support Administrator Resume Examples & Samples

Logging and tracking user management updates via daily administration of IT Salesforce Support cases
Triage and assignment of incoming support and development cases
Managing user access and permissions through Roles and Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues. This includes creating new users and inactivating users
Creating and maintaining documentation on user configurations
Completing monthly and quarterly audits in support of SOX IT Controls
Providing user training and documentation for assistance with reports, dashboards, navigating Salesforce, and optimizing Salesforce functionality
Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements and communicating future changes
Developing, documenting and implementing training for users and coworkers on processes, policies, application configuration and help related materials
Managing and assisting with special projects as assigned
Must be comfortable in rapidly changing environment
Close attention to detail, and ability to work independently, as well as part of a team, on multiple projects
Excellent communication and analytical skills and a strong work ethic
Telecommunications order processing experience preferred

188

Application / Technical Support Administrator Resume Examples & Samples

With support from the divisional IT group, the incumbent’s primary responsibility is for the daily operation, support and maintenance of the Health and Wellness Centre network
The incumbent installs, configures, upgrades, troubleshoots and supports a variety of software for both Windows and Mac servers including Windows 2008/2012, Mac OSX, Linux, backup software, a clinical management system (CMS) for the Health & Wellness Centre, a student data management system for Accessibility Services, as well as for other Student Life units
Researches and troubleshoots problems related to the network, servers, and locally supported hardware, and peripherals, including a router/VPN, switches, UPS and related devices
Performs systems diagnostics and troubleshooting using appropriate system administration tools; monitors ongoing performance and integrity of servers, system slowdowns and bottlenecks
Routinely reviews and tests processes related to the network operations, systems and database management to ensure optimum performance and reliability; continuously analyzes operations to improve workflow and efficiency
In consultation with the divisional IT group, develops and implements strategy for network security, including a firewall policy and monitoring procedures
Contributes to the disaster recovery plan for both hardware, systems and data; routinely tests to ensure their ongoing effectiveness
Oversees the management of the data systems in Health & Wellness Centre and Accessibility Services to ensure that the appropriate levels of security and access control are granted
Creates and maintains appropriate documentation related to the unit’s systems and procedures, and recommends enhancements to existing systems
Liaises with software vendor for troubleshooting and tracking CMS issues

189

Client Support Administrator, Entry Level Resume Examples & Samples

Sort, scan and distribute incoming mail and parcel packages (Federal Express, UPS, etc.) within defined SLA. Provide assistance with shipping as needed (i.e. shipping, receiving and distributing packages, etc.) Work closely with carrier relations team to eliminate unnecessary mail received from carrier partners. Maintain appropriate records and logs of mail received and sent. Report weekly volumes of mail scanned, shredded, and received
Contact carrier partners to aid in revenue reconciliation. Work with partners to define broker of record status, premium payment, and commission due. Collect and track unpaid commission from the carrier. Update the operating system to ensure carrier and broker data is the same
Work with the carrier relations team to gain access to carrier partner websites. Reconcile our book of business with the carrier's book. Update appropriate client records and communicate changes to the client service teams
Scan, log and file commission statements. Maintain check log and send checks to the appropriate lock box
Perform general administrative duties such as providing support to leaders and department as required (i.e. aid in event set-up and take-down, basic runner duties, printing large format documents, organize special client mailings.)
1 year equivalent experience in a call center environment
Strong Organizational skills
Comfortable using MS Office Suite
Able to meet deadlines with accuracy

190

PH Contract Support Administrator Resume Examples & Samples

Assist with all administration processes for the Energy Solutions Advanced Technical Support Center, promoting teamwork, flexibility and customer satisfaction. While updating and maintaining customer information in the customer relation management tool and provide reports on new customers, payment types, renewal rates, etc
Coordinates service agreement order and activation process by entering and invoicing orders in Quote to Cash system, working with customer purchasing agents, entering and activating customer contracts in Bridge Front Office and Avaya phone systems, and notifying customer of activated support by sending welcome packet to end customer
Researches status of customer orders, providing information to customers on problems. Adjusts customer orders per customer request, and communicates change information to the appropriate parties
Acts as a liaison between the Business Development Specialists, Inside Sales, and the Technical Support Center for support agreements. Resolves shipping scheduling and/or invoicing problems of moderate complexity
Ship items to customers including software upgrade/packages, welcome packages, and items needing shipment by any tech support staff. (UPS, DHL, Global) Process and maintain department Backlog orders using internal tools such as Quote to Cash and SMS
Coordinates new processes and manages challenges with new releases of software and works with the Power Management University for training classes and coupons
Interfaces on new platforms with services and sales to provide a smooth and seamless transition for customers
Supports the efforts of other personnel within the Customer Care Center
Provides backup support for other service and support administrators
Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Business Studies/Administration/Management or equivalent
Required skill(s): Must possess very good verbal and written communication skills, excellent customer communication skills, data entry experience required, Strong problem solving skills
At least 2 year(s) of working experience in a customer service or order administration environment
Preferably 1-4 Yrs Experienced Employees specializing in customer service or equivalent. Job role in customer service - general or equivalent
1 Full-Time position available

191

.mil / .com Client Support Administrator Resume Examples & Samples

Requires level 4 understanding of written and spoken English
Associates degree or higher, preferably in computer science or information technology
Minimum two (2) years of experience in a responsible IT position that required system analysis and troubleshooting
Experience supporting Microsoft Office Suite of products

192

MIL / .com Client Support Administrator Resume Examples & Samples

CISCO experience is highly desirable
Ability to convey complex hardware/software issues to non-computer oriented personnel
A+, Network+ or equivalent certification is required
Computer System Administrator (CSA) Certified by USAF A6/NOSC

193

Technical Support Administrator Resume Examples & Samples

Administer, Maintain and Monitor OSR’s Contact Centre and Telephony Platform
Manage Incident, Change, Service Request and Problem Management
Work collaboratively with IT Service Operations and Service Management in resolving issues impacting the Contact Centre and/or Telephony Platform
Work collaboratively with the business in providing support for their initiatives including consultation, procurement, configuration and installation of hardware and or software relating to Telephony and or Contact Centre
Contribute to the development and implementation of operational procedures for system deployment, monitoring
Maintain Telephony Configuration Management Database
On-call support [Rotation] and work outside business hours
Travel to Branch offices when required

194

Platform Support Administrator Resume Examples & Samples

Be involved in on-boarding and off-boarding of employee accounts on IT Systems
Perform tasks related to eForms administration and system troubleshooting
First line platform support – They monitor and support incidents, events and problems, ensuring that more complex problems are escalated when required. They investigate first line support calls and ensure effective and comprehensive resolution. They assist in keeping information on all relevant systems up to date. This individual maintains a good understanding of the relevant systems and portals
Incident, problem, request and event management - When required they will assist with receiving calls, events, problems and incidents at the services desk. They assist in analysing, assigning and escalating the support calls. They also provide telephonic support to clients where required. They are required to identify the problem, incident or event, perform root cause analysis on events, problems and incidents and document the actions required, identifying and selecting the appropriate solutions, including the development of a workaround plan. They ensure the implementation of a resolution and recovery, ensuring compliance to the relevant processes and within service level agreements. They update incidents, problems, requests and events with progress and resolution details
General administration - They are responsible for all administrative duties required by the teams they support

195

Sales Rep Support Administrator Resume Examples & Samples

Communicates and provides a diverse range of information to brokers and clients on LFG service model, policies and procedures
Communicates and partners with multiple business areas demonstrating flexibility and responsiveness to deliver on customer needs
Follows up and confers with internal stakeholders to support sales representatives
Reviews request for quotes and other pertinent materials submitted by brokers for completeness and accuracy
Deliver (email) proposals and marketing materials timely to brokers or internal partners as requested
Assist Manager in handling day to day office administrative functions such as mail responsibilities, welcoming visitors, updating sales and focus boards, stationary and marketing materials
Excel (preferred)

196

PLM Support / Administrator Resume Examples & Samples

Knowledge of SQL based applications (SQL is administered by another team)
Knowledge of one of the following (Windchill, SmarTeam, Teamcenter, ARAS, Enovia or similar)
Logical approach to solving problems with good troubleshooting skills
Willing to document and share knowledge
Able to work in a team when a multi-disciplinary approach is required
Microsoft operating systems
Experience of working in an engineering background
Knowledge of PLM
Smarteam (training can be provided)
Windchill PDMLink (training can be provided)
ITIL v3 would be beneficial
Resolving level 1,2& 3 SmarTeam problems, where possible train service desk to ‘fix’ 1st line tickets
Access control for SmarTeam, Windchill and other systems
Maintain Windchill PDMLink system, Install Critical Patches
Resolve Windchill problems/ requests
Work with Business Reporting Analyst to maintain and produce SmarTeam metrics
Upgrade Smarteam application and clients to support current OS and application environment
Develop issue processes in Windchill to match SmarTeam processes
Systems admin of other web based systems

197

Repossession Support Administrator Resume Examples & Samples

Coaching Repossession Contractors on service level expectations for invoicing and transporting vehicles after Repossession
Facilitate posting of Repossession expense corrections identified in exception reports or by team members
Previous customer service, collections or service provider management experience
Attendance as outlined in the department attendance policy

198

Resource Management Support Administrator Resume Examples & Samples

Maintain corporate systems for resource management which captures the work load and prospects for each individual in the practice
Support to assignment of staff to suitable non productivity tasks i.e. investment, bids etc
Support the accurate reporting of management information
Support the production of a short-term staff availability list weekly for the Practice Director and practice managers, and any additional reports on staff resourcing as required by the Resource Mgt team
Liaise with Line Managers and Group Security as necessary to ensure appropriate clearance is obtained for new starters and provide support for non-standard applications
Ad hoc admin in support of the resource management function
Work and support the resource managers to provide seamless cover when they are on leave, sickness etc
Travel to other Atkins offices in the UK is a requirement of this role

199

Information Technology Support Administrator Resume Examples & Samples

With the assistance of the Assistant Director of Computer Services and staff, ensures that a high quality program of support services is continuously offered by developing and maintaining a portfolio of all services provided, establishing appropriate service levels, metrics, best practice checklists, and workflows, defining project deliverables, establishing project timelines, and identifying resources needed for successful project completion
Ensures effective day-to-day operation of assigned areas and services by monitoring service levels and staff productivity, prioritizing staffing and resources to ensure appropriate levels of service are provided, assisting in lifecycle planning and maintaining a current inventory of all assets and resources used and required by assigned staff and services, and documenting and managing all security groups, configurations and changes for assigned areas and services in accordance with university guidelines and best practices
Develops and maintains good customer relations by regularly meeting with staff to review, assess, and suggest improvements regarding technical support for their assigned areas, providing clear, timely, and professional communications with customers and coworkers using appropriate tools and channels, and following up on work accomplished by the team to ensure customer satisfaction and acting accordingly on feedback provided

200

Commercial Support Administrator Resume Examples & Samples

Reporting & Analysis
Supporting the Physical Team
Systems
Audit
Processes & Project work

201

Agency Field Support Administrator Resume Examples & Samples

Basic knowledge and understanding of agent language
Demonstrated experience communicating complex, technical information to company leaders
Demonstrated experience in process development
Demonstrated experience working with independent sales agents
Solid knowledge and understanding of project management standards, methodologies, concepts, and tools
Solid knowledge and understanding of insurance licensing requirements
Solid knowledge and understanding of agent compensation programs

202

Portfolio Manager Support Administrator Resume Examples & Samples

Accurate, timely processing of client transactions and reporting
Providing exceptional customer service when responding to client requests
Coordinating and managing client facing collateral
Aiding in onboarding of clients from form completion to processing of forms and booking appointments
Providing excellent support and service to the business, including administrative support for the CEO and other leaders in the department
Building a support network for Private Client Portfolio Manager by liaising with head office
Ensuring documentation flow is efficient and accurate
Preparing client facing material including presentation and new client documentation
Providing communication and coordination of client meeting and events
Aiding in the creation of marketing and sales material including client presentations
Minimum three (3) years’ experience in an administrative role
Experience working in a client-based environment with attention to client service
Experience in wealth management field is an asset
Experience with FMC/ SS&C Investment Portfolio Accounting & Reporting System an asset
Experience in creating marketing and presentation material

203

SVT Support Administrator Resume Examples & Samples

1st line technical support for the Dealer Network
Receiving and responding to email/letter queries and complaints from Customers and Dealers, taking ownership through to resolution
Answering Customer and Dealer telephone calls, taking ownership through to resolution
Account creation and auto-commissioning
Outbound calling to chase outstanding documentation/information/payment
Processing of subscription, unit sales and renewal payments
Support Regional Business Managers and the Dealer Network
Meet team and individual targets
Responsibilities other than described above, within the capability and level of the position, which may be required from time to time
Accurate, Literate, Numerate
Excellent product knowledge of key Teletrac Navman products in particular SVT
Knowledge of internal Trafficmaster systems and procedures
Sound computer skills, to include but not limited to Microsoft Word,Excel and Outlook – and have the ability to learn new software packages
Driving experience is an advantage

204

Team Support Administrator Finance Resume Examples & Samples

Manage the purchase order process for the team to include raising POs and new supplier set-up. Diary coordination for the function heads – managing daily changes
Assisting with the expenses process for the function heads as required
Organising the holiday calendar for the team
Manage the compliance records for the team
Manage the hospitality records for the team
Organising IT for the team
Organising daily post for the department, efiling as required
Organise meetings and room bookings as required
Assist with the organisation of team social activities
Provide support in the organisation of events as required
This will involve working closely with both the procurement and finance teams to ensure timely payment of invoices
Provide ad-hoc admin support to the team
Strong inter-personal and IT skills
Ability to multi-task and switch quickly between different tasks
Energetic and determined to ensure that tasks are properly completed
An eye for detail
Positive and calm under pressure
Experience of raising and tracking purchase orders through to payment
Good knowledge of Word, Excel and PowerPoint

205

Web Support Administrator Resume Examples & Samples

Web support (50%), Web projects (50%)
Additionally, you will be providing third line support in web service management in IIS and DAP
You will provide rota and critical issue support (Global, Regional & Local Support)
You will render 40 hours per week, with variable office hours and some weekend work
Early shift is 8am to 4pm (one week in five)
Late shift is 11am to 7pm (one week in five) and includes overnight and weekend on-call support

206

Merchandising Support Administrator Resume Examples & Samples

Follow NFM Core Values of honesty and integrity, customer loyalty, quality products and services, teamwork, and cost effectiveness
Attend work as scheduled
Staff may be required to perform additional and/or different responsibilities from those outlined here
Support Sales and Service Queue Calls
Run reports as directed
Distribute Mail and coordinate supplies
Attend Sales Meetings and Vendor Sales Training as requested
Perform back up duties as required for the Merchandiser
Regional Web crawl exception report maintenance
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
2 - 3 years office/clerical experience
1 year customer service experience preferred

207

Field Support Administrator Resume Examples & Samples

Primary phone support for BSH Service Technicians
Main contact for builder/key accounts in Field Service territories
Maintains work schedule for all Service Technicians
Supports managing Technician capacity, ensuring 95% utilization is achieved daily

208

Technical Support Administrator Resume Examples & Samples

Provide technical support and service of desktop systems and software, including PC, laptops, MAC, printers, VOIP and digital phones, mobile devices, user account administration and remote connectivity
Provide detailed documentation of systems and applications deployed to the organization
Effectively use enterprise class tools to execute processes and tasks necessary for the deployment, patching, upgrade and maintenance of desktop systems and applications locally and remotely
Act as Technical Support Services point of contact for remote office locations
Work with vendors to troubleshoot and resolve hardware and software issues
Provide friendly, courteous and helpful service to all customers
Conduct daily backup operations of server based data using enterprise class applications and tools
Work closely with team members to ensure that service and trouble requests are addressed in a manner that meets service level agreements and business goals and objectives
Work as part of a project team member on major technical services projects

209

Hipp Program Support Administrator Resume Examples & Samples

Performs a variety of general administrative support functions such as scheduling meetings, booking travel, submitting expense reports, document/file management, etc
Provides general office support including answering phones, postage machine management, office supply ordering, and other tasks in support of the daily operation of the office
Reviews and answers correspondence and inquiries related to HMS contracts and deliverables
Assists with preparation of program related documentation including invoicing, client reports, and case management activities
Assists in research assignments as directed
Collects, assembles, and organizes data to support internal and external reporting requests
Generates reports; compiles data from various sources, verifies data
Collaborates with Program Specialists, Program Managers and Directors to complete special projects related to budgeting, RFP response, or client request
Performs data entry into HIPP or Maestro case management systems
Performs quality assurance work to support HMS client deliverables in the areas of billing, CAV, estates, or HIPP
Identification and entry of viable HIPP or casualty cases into HMS systems
Supports case managers and performs valuation and initial case management activities for casualty, HIPP, and estates programs
Familiar with professional standard concepts, practices, and procedures within department to plan and accomplish goals
Ability to multitask, prioritize, and manage changing priorities while meeting deadlines and maintaining attention to detail
Positive work attitude; takes ownership of projects and their results
Excellent organizational and critical thinking skills
Excellent phone manner/skills
Strong customer relation skills
Resourceful and able to work well with a variety of personalities while remaining personable and helpful
Ability to work proficiently with Microsoft Office Suite including Word, Excel, Power Point, Access and Lotus Notes
Ability to maintain confidentiality and handle sensitive data
1+ year experience in an administrative support capacity

210

System Application Support Administrator Resume Examples & Samples

Works within a very technically advanced and globally distributed cross-functional / global team
Close working with Cisco contract manufacturing partners at 50+ sites
Manages virtual resources in partner support companies to optimize service and case resolution
Interface with IT global architecture, development and business teams to develop next generation of platforms & services
BS or BE in Computer Science, Electrical Engineering degree
8+ years of works experience in IT Systems Application Administration or similar work related role
Knowledge on IT Operations
Knowledge of a networked and distributed computing environment and all related system and network services
Knowledge of Cisco technologies, TCP/IP networking protocol, LAN switching, routing protocols, Ethernet (10/100/1000) media, network performance measuring and tuning
Strong Program and/or Project management
Process design and problem solving
Knowledge sharing and management
Analytical thinking and independent problem solving
Applied conceptual thinking and data analysis
Leadership and coaching peers
Business networking, influence and conflict management
Learning agility
Virtual and remote team communication
Post graduate qualifications in relevant disciplines
Experience working in manufacturing or supply chain
Extensive use of collaborative tools & technologies
ITIL, Programming and Scripting knowledge (C, C#, C++, Java, Python, etc)
Knowledge of Microsoft, Solaris, Linux and other standard Open source environments (desktop and Servers, security model, system performance tuning, registries, management platform, system automation, and system administration
Comprehensive knowledge of a distributed, production MS SQL, MySQL, NoSQL environments
Ability to debug and port software packages

211

Loan Services Support Administrator Resume Examples & Samples

Responsible for efficiently sorting, processing and documenting daily all incoming mail including checks received for the Loan Services Division. Identify mail and route to the appropriate team within the department; process all checks received and open tasks on MSP (Loan Servicing system) for the department responsible for these items
Assists in a support capacity in other areas within Loan Services as needed (clerical and/or minor administrative duties)
Assists the Records Team in a support capacity with identifying and interfiling of loan documentation within mortgage loan files (collateral and credit)
Assists Records Team in a support capacity with quality review of loan documentation which has been imaged and indexed in Nautilus
Assists Lien Release Team in a support capacity with mailing of recorded Satisfaction of Mortgages; and updating loan systems to reflect receipt and mailing of documents. Prints congratulation letters for paid in full loans; updates loan system accordingly and mail to borrowers
Conducts research, compiles, and stores and retrieves data for the preparation of procedures/reports
May require the analysis of facts and circumstances to conclude and make recommendations for solving administrative problems within the limits or accepted practice
Contributes to the team effort in order to accomplish related results, as needed

212

RAS Graduation Support Administrator Resume Examples & Samples

Contributes as a hard-working member of the RAS team with professionalism and a high level of customer service
Supports the fulfillment of the vision, mission, values, and objectives of the department
Serves to ensure dignity and integrity of Indiana Wesleyan degrees by
2+ years related experience preferred
Computer proficiency (Microsoft Office, Colleague, Image Now preferred)
Organizational skills with ability to manage several tasks simultaneously
Attention to detail and accuracy skills necessary for detailed assignments
Ability to work independently on tasks and projects as assigned
Ability to respond promptly to requests and calls

213

Client Support Administrator Resume Examples & Samples

Install, configure, and maintain end-user workstation hardware, software, and peripherals
Install and maintain peripheral equipment, such as printers, modems, scanners, etc
An active Secret security clearance with an investigation no older than 5 years, 6 months at the time of application
DoD 8570.01-M IAT-II certification (e.g. Security+ or better)
Minimum of 2 years of hands-on experience in the configuration and installation of new PCs, installation of needed peripherals and software, and physical attachment of PC to network
Knowledge of Windows XP, 7, 10, DNS, WINS, Active Directory and Exchange, and Microsoft Office Suite products is essential. Perform other hardware and software tasks as assigned
Strong working knowledge of, and experience with computer hardware, software and peripheral devices in a diverse environment
Ability to work effectively with strong, diverse personalities
Demonstrated ability to offer exceptional customer service
Strong commitment to team environment

214

IT Application Support Administrator Resume Examples & Samples

25% Monitoring Ticket / Incident Queues
25% Resolving Issues
25% Educating End-Users, Staff
25% Coordinating and communicating problem resolution
Demonstrates strong analytical, logical reasoning and problem solving skills
Demonstrates a strong understanding of a key business application and its role
Demonstrates a basic understanding of a variety of business functions
Demonstrates good verbal and written communication skills, including the ability to communicate to non-technical audiences
Demonstrates strong teamwork and interpersonal skills
Maintains a continuous improvement mindset
Ability to lead small functional teams
Must be self-motivated and be able to prioritize work and complete assignments with minimal supervision
Solid understanding of SDLC, Agile, and release methodologies
Solid understanding of ITIL incident and problem management frameworks
Solid understanding of Root Cause Analysis methods and techniques

215

Support Administrator Resume Examples & Samples

Ability to communicate efficiently with stakeholders by telephone
Ability to work as a member of a team
Must be able to use own initiative and prioritise workloads
Flexibility in work content
Enthusiasm and trustworthiness
The successful candidate will preferably have previous administration experience within a similar industry ie/ insurance / law firm

216

Project Support Administrator Resume Examples & Samples

CSRA is looking to hire an intermittent (part time on call) project administrator to support the Peer Review and Science Management team in Frederick, MD
This administrative work is on an as needed basis so there are not regular weekly hours.HS or equivalent + 2 yrs related experience preferred High level of attention to detail Proficient in Microsoft software (Word, Outlook, Excel)
Conduct online administrative compliance screening of research applications
Document production and formatting
As needed, provide onsite meeting support (DC metro area, lodging provided as needed) including but not limited to management of online sc

217

Engineering Support Administrator Resume Examples & Samples

To Carry out other administrative tasks to help support the smooth running of the Engineering Support Services Department
Liaise, Interface and co-ordinate with Syngenta Resident Contractors and resolve any queries
Process Invoices by completing Workflows to create service entries
To complete month end and year end Financial Accruals for Contractors
To work closely with Contractor Technical Clerks to ensure all job cards are recorded in SAP and any anomalies are recorded and accountable, load Job cards into SAP using Winshuttle
Load all Job Card spreadsheets, update the time card analysis and maintain all relevant SAP Activity rates
To provide allocations and costing details for a number of key supplier invoices
To complete journals for cost reallocations required in SAP
Ensure the Prequalifaction Database is kept up to date and issue reminders in a pro- active and timely manner, ensuring accurate filing and up to date insurances
Raise Purchase orders and request order amendments, one off and limit orders
Resolve payment queries
Update and maintain various statistics and records eg: accidents, contractor hours worked monthly
Complete the Diary Planner (Standard Leader Work) each month
Complete month end processes required and raise journals for cost reallocations
Seek opportunities to improve the Effectiveness and Efficiency of our existing Engineering Systems and Processes
Excellent Numeracy
SAP Experience preferred and knowledge of Winshuttle tool
Microsoft Office Applications – Outlook, Excel
Excellent Attention to detail and Good Numeracy
Good Problem Solving Skills and Team Working
Experience in a very busy office and Financially Controlled Environment
To be able to work accurately and to deadlines
Dealing with a diverse range of people
Adaptable to change and helping to drive improvements
Good Interpersonal skills to communicate (oral and written) in a clear, courteous manner
Excellent planning and organisational skills with attention to detail and accuracy
Customer Focused, being flexible to changing needs
Building and maintaining effective relationships with stakeholders

218

Project Support Administrator Resume Examples & Samples

Support environmental and offshore regulatory teams on extensive electronic and paper filing systems (to ensure compliance with internal and regulatory requirements)
Administer documents and permissions within the department’s SharePoint sites
Review Company and regulatory record retention requirements, locate and retrieve records/documents from storage, send records/documents to storage and identify records/documents for destruction
Environmental fees and payments processing
Department mail coordination including required documentation of certified mails for agency submittals
General office administrative support for two (2) EHS Managers in Houston including but not limited to
Associates degree in Business or related field is preferred
2+ years of previous experience in a compliance/service based records program (managing regulatory and office documents/records)
Detailed administrative support background
Working knowledge of a filing system or records management system
Attention to detail. Good oral and written communication and interpersonal skills
Intermediate to Advanced level knowledge of Microsoft Office Applications (Word, Excel, PowerPoint, and Outlook)
Advanced knowledge level of planning and scheduling calendar and travel arrangements
Demonstrates the ability to be honest, demonstrate a high level of integrity, and provide attention to detail
Ability to interact effectively within the team, with all levels of management and external customers
Demonstrates the ability to utilize sound grammatical and literary skills to draft, proofread, and edit documents
Ability to maintain confidentiality while providing outstanding customer service skills

Download Support Administrator Resume Sample as Image file

Related Job Titles

Delivery Support Resume Sample

Engineering Support Resume Sample

Account Support Resume Sample

Customer Support Administrator Resume Sample

Implementation Support Resume Sample

Planning Support Resume Sample

Payroll Support Resume Sample

Operational Support Resume Sample

Administrator Support Resume Sample

Administrator Contracts Resume Sample

Project Support Resume Sample

Accounts Payable Support Resume Sample

Browse More

Support Administrator Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Support Administrator resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Microstrategy Support Administrator Resume Examples & Samples

Facilities Support Administrator Resume Examples & Samples

Web Support Administrator Resume Examples & Samples

Core Services Support Administrator Resume Examples & Samples

Macintosh Executive Support Administrator Resume Examples & Samples

Windows Client Support Administrator Resume Examples & Samples

Merchant Support Administrator Resume Examples & Samples

Delivery Support Administrator Resume Examples & Samples

Channel Partner Support Administrator With Polish Skills Resume Examples & Samples

Sales Support Administrator Uki Team Resume Examples & Samples

Contract Desktop Support Administrator Snei Sd Resume Examples & Samples

Senior Microstrategy Support Administrator Resume Examples & Samples

Business Support Administrator Ef Operations Resume Examples & Samples

Executive Support Administrator Resume Examples & Samples

Operation Support Administrator Resume Examples & Samples

Credit Support Administrator Resume Examples & Samples

Delivery Support Administrator Resume Examples & Samples

Web Support Administrator Resume Examples & Samples

Channel Support Administrator Resume Examples & Samples

Executive Support Administrator Vice Chair Resume Examples & Samples

Documentation Support Administrator Resume Examples & Samples

Operations Business Support Administrator Resume Examples & Samples

Technology Support Administrator Resume Examples & Samples

IT Systems & Application Support Administrator Resume Examples & Samples

Senior Cognos Support Administrator Resume Examples & Samples

Client Support Administrator Resume Examples & Samples

Senior Technology Support Administrator Resume Examples & Samples

Senior Microstrategy Support Administrator Resume Examples & Samples

Technology Support Administrator Resume Examples & Samples

Credit Support Administrator Resume Examples & Samples

Sales Support Administrator Hampshire Resume Examples & Samples

Procurement Support Administrator Resume Examples & Samples

Technical Support Administrator Resume Examples & Samples

Internal Technical Support Administrator Resume Examples & Samples

Credit Support Administrator Resume Examples & Samples

Senior Business Support Administrator Resume Examples & Samples

Channel Support Administrator Resume Examples & Samples

Onsite Management Support Administrator Resume Examples & Samples

Systems Support Administrator Resume Examples & Samples

Operations Business Support Administrator Resume Examples & Samples

Immediate Sales Support Administrator Resume Examples & Samples

Grid Support Administrator Resume Examples & Samples

Technical Support Administrator Resume Examples & Samples

Service Support Administrator Resume Examples & Samples

Project Support Administrator Resume Examples & Samples

Support Administrator Resume Examples & Samples

Support Administrator Resume Examples & Samples

Quote Support Administrator Resume Examples & Samples

Application Support Administrator Resume Examples & Samples

Mission Support Administrator, Level Resume Examples & Samples

Client Support Administrator Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume