Support Consultant Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the support consultant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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R Spencer

Robin

Spencer

549 Legros Club

Chicago

+1 (555) 408 1063

549 Legros Club

Chicago

Phone

p +1 (555) 408 1063

Experience Experience

Detroit, MI

Support Consultant

Detroit, MI

Stokes-Luettgen

Detroit, MI

Support Consultant

Use analysis tools to identify deficiencies and make recommendations for enhancing system, database, and/or network performance
Assist in the development and implementation of ExtraTextual legislative compliance content, ExtraTextual installations and project management
Communicate with product development department to improve on current design or to identify possible problems with design
Manage and execute the software release process
Working closely with the Senior Consultant to ensure efficient, consistent delivery of services in accordance with developed standards, processes and policies
Developing and maintaining positive working relationships with customers and internal support team members
Providing general administrative support to the team

Detroit, MI

Business Support Consultant

Detroit, MI

Fadel Inc

Detroit, MI

Business Support Consultant

Works closely with the Lending and Trade Services Systems Managers and Testing Manager for all supported applications
Supports and maintains a healthy status of processes for developed automations and tools including running a robotic control room that executes automations
Maintains and or creates process maps and workflows for supported applications to comply with audit and risk standards
Examine current practices and documentation. Identify, investigate, and develop continuous operational improvement opportunities
Manages assigned project tasks consistent with project directives
Provide timely and efficient end user support through routine data maintenance and issue resolution
Effectively and efficiently engage with key stakeholders to document workflows through research and fact finding

present

Chicago, IL

Production Support Consultant

Chicago, IL

Hickle-Langworth

present

Chicago, IL

Production Support Consultant

present

Lead and manage perform performance tuning on UNIX ETL and Oracle database environments
Create and/or provide input into the development of moderate to complex project schedules
Perform complex workflow analysis and recommend quality improvements
Participate in the formal application transitions and reviews of modifications to improve ADW nightly schedule performance
Provides input in creating detailed ETL development estimates or change requests
Working knowledge of Excel macros, Perl and Service Now a plus
Participate in release management planning

Education Education

Bachelor’s Degree in Computer Science

Bowling Green State University

Bachelor’s Degree in Computer Science

Skills Skills

Accuracy with good attention to detail and ability to check work of self
Experience in performing basic tasks and functions for professional field of work according to established procedures and/or protocols
Working knowledge of local area networks and network administration and specialized knowledge of Active Directory, TCP/IP and wireless networking protocols
Ability to learn existing and emerging computer technologies quickly
Strong organizational and time management skills, including the ability to multi-task, prioritize, and independently manage a changing workload and schedule
Ability to translate technical instructions into easily understood steps to diverse client base
Strong problem-solving skills
Strong written and verbal communication skills in both Japanese and English
Great passion in learning new products and technologies
Good understanding of Japanese cultures and business manners

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Business & Benefits Advisory Support Consultant Resume Examples & Samples

Engage with clients to identify appropriate solutions and products tailored to their needs with the aim of increasing new corporate revenue
Prepare various required proposals and client reports including product suitability, research and governance report
Effectively manage client relationships, acting as the primary point of contact and taking responsibility for keeping them informed of all current legislation
Project manage new scheme installations and other change projects to ensure effective and timely implementation of new business
Grow the Barclays services offered to clients by highlighting cross-sale opportunities where appropriate
Support the acquisition of new business where clients already have pension schemes in place through scheme research and market tender/negotiation of terms with existing provider
Arrange and attend governance meetings, being responsible for the governance approach for the clients
Provide quality technical support to BBAs in respect of both the corporate pensions and group risk product portfolios
Proactively identify, highlight and escalate as appropriate, risk management issues
Proactively develop knowledge and skills needed to achieve successful delivery and provide accurate and appropriate support to key corporate clients and BBA colleagues
Excellent PC skills, including MS office applications and the ability to work under pressure and to set deadlines to meet performance targets
Strong numerical and analytical skills combined with an attention to detail
Excellent verbal and written communication skills and the ability to work effectively in an environment with a diverse mix of manual and electronic solutions
An understanding the importance of controls and risk associated with the financial industry and the implications of not adhering strictly to current regulations
Take responsibility for a dedicated workload as well as proactively assisting other team members as volumes dictate
Able to demonstrate wide industry knowledge including detailed knowledge of corporate products including corporate protection, GPP, Stakeholder and group risk products such as Group Life Assurance and Group Income Protection
Proven experience of dealing with complex corporate protection, pension and group risk issues
An existing excellent working knowledge and understanding of legislation that impacts on corporate business
Previous experience of working in either an EBC junior consultant, Corporate IFA role or a paraplanning role
Ideally holds full FPC and also G60/ AF3 (or equivalent)
PMI Auto Enrolment Qualification preferred

SAP HCM Payroll Support Consultant Resume Examples & Samples

Review and analyze support issues submitted through CRM. The aim is to be able to solve 100% of CRM tickets, both in analysis & customizing
Full autonomy in managing a client account according to ADP GV methodology
Apply the GVE model and template, propose relevant template enhancements
Ensure communication with implementation prior to handover, supervise and manager handover process according to methodology
Act as technical escalation for Junior & Medior Consultants
Share knowledge (technical and functional) with other team members
Support Team Mentor or Lead - coaches people on complex issues
Advisor to the Country Team Leader for all technical issues
Responsible for all technical work for the country/Service Centre
Responsible for escalations (technical nature) due to point 3

Microsoft Project Server Support Consultant Resume Examples & Samples

Managing incidents where required and assign to appropriate resources
Respond to user enquires related to the Defence Enterprise Project Management environment, Project Central
Document standard processes and procedures
Provide training to Defence users at the request of the Defence PMO users
An understanding of Project Issue & Risk Management
Solid trouble shooting and problem management skills
Customer focused and team oriented
Understanding of ITIL and experience with incident, problem, change & release management
Platform experience with Microsoft Windows 2008 server. Including IIS and Active Directory
Certification in Microsoft Project Server

Microsoft Project Server Support Consultant Resume Examples & Samples

Maintain the SharePoint environment to maximise efficiency and minimise outages
Perform diagnostics, repair and recovery of damaged or corrupted SharePoint instances
Manage Incidents where required and assign to appropriate resources
Manage workload queues
Perform shift work and on-call duties
Participate in Project work
Provide input in to SharePoint designs
An in depth understanding of Microsoft Office SharePoint Server (MOSS) 2007 and SharePoint 2010
Understanding of SharePoint best practices
Platform experience with Microsoft Windows 2003 and 2008 server. Including IIS and Active Directory
Certification in Microsoft SharePoint products
Knowledge of SharePoint Designer 2007/2010, SharePoint web parts and templates
Support experience with applications such as IIS, Microsoft SQL Server and Microsoft Project Server

Microsoft Project Server Support Consultant Resume Examples & Samples

An in depth understanding of Microsoft Project Server 2010 & Microsoft Office SharePoint Server 2010
Experience with MS Project Professional and MS Enterprise Project Management Server
Applicants must be Australian citizens and be able to obtain a Baseline security clearance

Applications Development & Support Consultant With BMC Remedy ARS Resume Examples & Samples

Incidents resolution, service requests fulfillment
Database maintenance, daily application operations, performance/availability monitoring
SAP BO reporting data exports and support for BO reporting team
Bug fixing, development of minor changes and enhancements
Project engagement in major application upgrades, including upcoming Win7 migration
Testing and implementation of application changes – minor and major
Consulting for Processes and Workflows, including designing new workflows
Complex data import processes design and execution
Shadowing and supporting the chief application architect
Preparation and review of application documentation

Front Desk Support Consultant Resume Examples & Samples

2 + years of experience in a professional work environment
Experience with Microsoft Office, including creating accurate spreadsheets in Excel and presentations in PowerPoint
Experience with communications planning and implementation, stakeholder analyses, outreach planning, employee engagement, creative media services facilitation, and event management
Knowledge of Booz Allen Hamilton procurement and booking systems
Ability to translate information and ideas into consistent communication products
Ability to be a self-starter and thrive in a fast-paced environment
Possession of excellent analysis and data gathering skills

Senior Support Consultant Resume Examples & Samples

Deputise the Regional Support Manager to manage Regional Incidents
Drive a zero tolerance culture within the teams and contribute to process improvement initiatives
Use support knowledge and MI in engineering and architectural decisions with positive impacts
Drive a service quality ethic across all the teams that could impact our service. Where quality issues exist, drive positive improvement change
Build and maintain a global network of individuals who support the services and proactively involve them regardless of time of day
Bachelor of Engineering or Technology, Post graduate diploma in computer applications,
Master in computer applications, Master’s in Engineering or Technology
Excellent problem solving and root-cause investigation skills are essential
Excellent written and oral communications skills in English language are essential. E.g.: Report Writing, ability to document training materials etc
Knowledge of Banking Payment Systems and/or Banking Domain is preferable
Knowledge of Payment & Cash Management systems and Gateways like SWIFT is preferable
Familiarity with Incident / Problem / Change and Release Management procedures is preferable
Ability to work effectively and professionally under pressure
Ability to work as part of a Global virtual team across multiple regions

Advice Technology Support Consultant Resume Examples & Samples

Assist Licensee Planners and Planner staff with technology questions and issues, predominately via telephone
Respond, where appropriate to Planner and Planner staff to technology questions and issues received via email
Escalate issues as appropriate with Vendors and management
Creation and amendments to user licenses across the software suite
Provide feedback for enhancements to all software based on feedback received from planners and other areas
Understand and ensure team and individual Service Level Agreements are met in all aspects of communication
Be involved in project work where appropriate, particularly where beneficial to software improvements or planner experience
Provide induction support and ongoing training to enable advisers meet licensee requirements as required
Ensure that all advice technology training is developed in line with advice and licensee guidelines
Diploma Financial Services (DPF) or equivalent
Highly proficient in the use of financial planning software applications, in particular Xplan
Experience supporting technologies from a user perspective, specifically into financial planning businesses
Understanding of financial planning and practice management technologies and business processes
Previous experience co-ordinating / supporting teams in distributed locations
Strong interpersonal skills with the ability to work in a cooperative and helpful manner with other team members
Understanding licensee and industry requirements as well as technology related issues
Sound knowledge of Microsoft Office products and Microsoft Windows operating systems

Carehub Production Support Consultant Resume Examples & Samples

Serve as the expert in medical and health administration research for the Clinical Programs
Support all Clinical Guidance Exchange (CGX) users across Humana and its partners
Serve as a conduit between business and Information Technology (IT) teams
Identify and implement process and system changes within CGX and its usage
Build relationships with various business partners to help ensure clinical programs are performing at peak efficiency
Troubleshoot defects/problems within CGX and drive towards resolution
Ensure effective test cases are written and performed to help maintain CGX and its components
Work and/or manage system turns
Bachelor’s Degree in any field
Proven problem solving skills and capabilities
Demonstrated experience collaborating with IT teams
True comfort with an ever changing environment
Excellent PC skills (including MS Word, PowerPoint and Excel)
Comfortable working with senior level leadership on a day to day basis
Ability to work independently or with a team comfortably
The ability to work various evenings and weekends as needed (monthly)
Experience with CGX and CA Service Desk

Junior Solution Support Consultant Resume Examples & Samples

Maintenance and troubleshooting of the solutions delivered by implementation team
Close cooperation with development and production support team on issue resolution
Development of the extensions to the existing load automation processes
Creation of the new batch processing automation jobs as required
Participation in solution deployment
Participation in testing process including UAT support
Opportunity to contribute to creation of technical standards and procedures
Opportunity to expand responsibility towards implementation consultant role

AML Service Support Consultant Resume Examples & Samples

Manage the completion of AML Compliance support in conjunction with Northern Trust colleagues and provides regular and meaningful periodic updates to line management and colleagues
Works with colleagues and line management in reviewing investor documentation and identifying missing documentation (if any) with timely escalation of material issues arising
Works with colleagues and line management in efficiently sourcing outstanding investor documentation pursuant to processes agreed with his/her colleagues and line manager to ensure professionalism of approach
Takes responsibility for timely and accurate completion of workload allocated
Ensures that all queries from internal and external parties are dealt with efficiently and professionally
Daily liaison and attendance of meetings with internal and external parties to deliver AML Compliance support services to clients, investors, Northern Trust partners, MLROs and Fund Boards
Manage the preparation and follow up activity associated with regulatory, client and MLRO on site reviews
Manage the review of investor documentation in adherence with Northern Trust’s AML policy and procedures
Previous experience in an AML Compliance role
Effective risk management
The successful candidate is required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of such duties

Desktop Support Consultant Resume Examples & Samples

Image PC's and MAC's. (Working knowledge of SCCM and Casper)
Basic knowledge of Active Directory Users and Computers (ADUC)
Support Triage steps to determine User, PC, Network, or Application
Confidence working with mobile devices (iPad, iPhone, Android)
Commitment to care for and update Asset Documentation

Dealer Service & Operation Support Consultant Resume Examples & Samples

Be held responsible for increasing SEM service sales & operation and optimizing service sales & profitability by establishing, coaching and developing efficiency model, related KPIs and tactics
Be held responsible for regular communication with dealer on key things/issue
Be held responsible for working out proposal solution by using internal and external resource after collecting voice of dealer and customers on service operation
Be held responsible for new dealer service operation recruiting process management
Be held responsible for helping dealer efforts towards increase marketing penetration and profitability
Be held responsible for working out service operation development strategy, business plan and sales tactics of supporting sales and service team – on site and off site
Be held responsible for helping dealer increase the service availabilities and management
Be held responsible for coaching and improving dealer service operation analysis and report
A college or university degree or equivalent experience
At least 7 years work experience in construction machinery industry, at least 5 years work experience in service operation and management
Deep understanding of construction machinery industry distribution channel features and business models, able to provide valuable suggestion on service operation improvements
Self-motivation, take initiative and able to work independently
Strong data analysis and reporting skill with further solution and action of business improvement
Familiar with Microsoft Office software and tools such as WORD, EXCEL, POWERPOINT and etc
Good written and spoken English ability

GIS Authentication &trust Platform Support Consultant Resume Examples & Samples

Degree level certificate in a Computer Science or strongly related subject
Industry relevant Security qualifications (preferred)
Industry relevant Project Management qualifications (preferred)

SAP Functional Support Consultant Resume Examples & Samples

Service-minded and responsible
Good understanding of Business Processes
Map Business Processes to SAP. Configure scenarios in relevant SAP modules

Production Support Consultant Resume Examples & Samples

Be able to analyze and understand technical designs based on user requirements and documentation
Work with onshore/offshore Production Support Team to analyze, develop and improve the ADW nightly schedules as well as produce accurate defect free code for multiple projects
Independently review technical design documents including data mappings to debug production issues
Coordinate with offshore Production Support Team to improve the applications to run efficiently within the nightly schedule window and meets the business requirements
Create unit test plans and verify the unit test results are correct and functioning as designed
Participate in the formal application transitions and reviews of modifications to improve ADW nightly schedule performance
Work with QC Analyst to ensure modifications are appropriately tested by identifying key test conditions, provide technical expertise on how to execute the cycle and assist with troubleshooting testing issues
Be able to coordinate and work with multiple development teams, outside vendors and other support areas for making improvements in the nightly schedules or correcting bugs
Assists / oversees production implementation according to the defined release schedules and maintenance of the production, QA and test environments
Lead and manage perform performance tuning on UNIX ETL and Oracle database environments
Participate in Production Support transition meetings
Provides input in creating detailed ETL development estimates or change requests
Other responsibilities include enhancement, performance tuning and support of the existing applications, project coordination and prioritization
Requires at least 3- 5 years of experience in ETL tools/Technologies
Requires at least At least 2 years of experience in ETL tools ,Graphical Development Environment (GDE), Enterprise Metadata Environment including air commands (EME) , and data profiling
Good Knowledge of UNIX scripting, job scheduling tool (Tivoli/TDWB), Oracle SQL and PL/SQL experience with full development lifecycle from inception through implementation
Experience in scheduling tools such as IBM Tivoli Workload Scheduler, Control M, AutoSys, etc
Prior experience with Informatica is a plus
Excellent English oral and written communication skills
Demonstrated work experience with projects of complex scope
Bachelor’s degree in computer science, related field or a combination of related experience and education
Good working knowledge of data warehouse and database design
Microsoft Office Products and Microsoft Visio
Working knowledge of Excel macros, Perl and Service Now a plus
Knowledge of the dataware house Applications, their infrastructure and their standards a plus
Good problem solving and possess the ability to learn quickly within a mature technology environment
Production support experience, working in 24/7 operations team Roles a plus

Client Support, Consultant Resume Examples & Samples

Provide business and some technical support to address client questions on functionality and usage of the suite of products
Analyze, troubleshoot and resolve reported problems, which may involve replication and testing efforts to resolve
Conduct system evaluations to determine client workflows, documents and procedures to verify proper product usage
Effectively interact and communicate with others in the organization the nature of the client’s issue/problem
Propose products/solutions to clients to enhance clients’ system productivity
Provide advice or analysis that may influence the outcome of resource allocation or disposition
Monitor open cases to ensure resolution per the established Service Level Agreement (SLA)
Monitor technical support issues to ensure timely and accurate resolution
Maintain accurate and thorough records in the Facets system
Minimum 1 year (working full time or part time) of customer service and/or client support experience required
Minimum 1 year of Loan Origination experience with Mortgage Loans, Consumer Loans, and/or Commercial Loans preferred
Finance and/or accounting knowledge preferred
Adept at problem solving by researching and analyzing information before recommending/selecting an appropriate solution
Ability to read, understand and interpret complex business or technical subjects; must be able to discuss or explain this data with others, either internal or external to Fiserv
Ability to receive responsibilities and objectives assigned with some latitude for setting priorities and decision-making within established policies and procedures
Excellent presentation skills in addition to oral, written and communication skills
Ability to determine problems sources, suggest innovations and meet deadlines
Working knowledge of Microsoft Office products a plus
This position will require training in the King of Prussia, PA location approximately 3-4 times per year

Client Support, Consultant Resume Examples & Samples

Support Lending products through responding to client questions and issues to ensure Fiserv Quality standards 100% of the time
Using analytical skills, determine issues and their appropriate resolution ensuring we are exceeding client expectations 100% of the time
Manage client case review meetings to ensure Department metrics are met
Work with internal partner departments on case troubleshooting/work-through
Successfully de-escalate client product issues/concerns to acceptable resolutions
3 years + of Mortgage industry experience
Loan Servicing and/or LoanServ application experience
General accounting understanding and practice
Understanding of various aspects related to the servicing of loans
Confident, self-starter that can work in a team environment and independently
Ability to learn LoanServ process quickly and deploy activities to support Department Initiatives
Organized and can multi task

Analyst & Support Consultant Resume Examples & Samples

Contact and consult with hotel owners, operators and hotel management company staff of both franchised and company owned/managed properties on specific revenue opportunities by way of targeted outbound telephone campaigns. Develop rapport with hotel owners and serve as a resource to provide information and refer to appropriate specialty areas for service
Answer inbound inquiries and requests from the hotel community on a variety of initiatives and standards including, but not limited to: new programs and promotions; hotel operations; and rate and inventory management services
Guide work associates in the development of procedures for hotel executional elements in areas such as guest services/relations, reservations, sales, and food & beverage, based on knowledge of ongoing hotel issues obtained from daily contact with hotel management
Establish contact with owners and/or new hotel opening project managers to familiarize them with the opening process upon license execution
Convey opening day activities to key hotel management staff to ensure hotel staff are adequately trained, systems are utilized effectively, and hotels are operating according to standards and best practices. Refer management staff to appropriate parties (Area Managers, Revenue Manager, Training Department, IT, etc.) as appropriate to resolve ongoing issues and needs
Contact key hotel personnel on outbound call activity to support revenue-generating activities of the Hotel Operations teams
Native Japanese speaker
Demonstrated knowledge of hotel operations; of rules, laws and regulations relating to new hotel openings; and of applicable systems and programs. Native Japanese speaker
Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user
Demonstrated knowledge of hotel systems, programs and training principles and procedures
Demonstrated ability to keep current with industry trends/changes
Demonstrated problem solving and time management skills
Demonstrated attention to detail and ability to manage multiple tasks/clients required

Portfolio Decision Support Consultant Resume Examples & Samples

Experience with graphics print design and UI/UX
Experience with the Adobe suite of products
Experience in interacting with analytic professionals, CS, and developers
Scheduled to obtain a BA degree by August 2017

Domestic Executive Support Consultant Resume Examples & Samples

Supports Manager in day-to-day business activities, including facilitating staff meetings, performing file audits, managing caseload distribution and client/team specific duties
Ensure team compliance with Cartus corporate policies, programs, and standards
Lead team by modeling exceptional customer service and driving Top Block initiatives
Serve as role model to develop team effectiveness
Compile, analyze, and deliver data from Cartus internal departments
Maintain and enhance relationships with Cartus internal departments and external suppliers/partners in regards to meeting and exceeding client needs
Track policy exceptions and communicate trending to management, client and staff
Faciliate team meetings and huddles
Assist management team in staff recruitment, selection, training, coaching, mentoring and performance management
Participate in special projects as needed, including client presentations, client/supplier training
Customer advocacy and superior customer service skills
Clear and concise written and verbal communication skills
Strategic thinker - strong judgment and decision making skills
Interpersonal/Influencing skills
Detail oriented; ability to multitask
Cultural Awareness
Innovative and resourceful
Manage stress and pressure
Ability to plan and organize
Computer Literacy
Minimum 2 years CSC3 and/or IAC experience required
Bachelor degree or 3 years experience in the customer service relocation industry required
Demonstrated leadership skills required
Computer proficiency also required

Business Support Consultant Resume Examples & Samples

Scope projects with clients, performing root cause analysis, propose resolution approaches and methodologies, define project milestones, set key metrics and KPIs and get client agreement of expected project deliverables
Lead the execution of contracted projects, operating comfortably in virtual environments and leading 2 to 3 cross-business unit projects simultaneously. Capable of aligning recommendations with the strategic objectives of the client’s business and report progress comfortably to the Executive Steering Committees
Identify ways to enhance client knowledge, identifying ways to enhance the client’s knowledge, skill set, and processes awareness to make sure the expected benefits are achieved and sustained after the project is completed
Support execution of global and regional strategic initiatives, participating in the execution of global and regional strategic initiatives that touch multiple business units and functional areas
Develop and continuously improve consulting offers, developing and/or enhancing our portfolio of offers to ensure it remains relevant and aligned with the needs of our clients
Source and manage external consultants, sourcing and managing external consulting firms or global BASF consulting groups to fulfill client needs, in the absence of internal expertise or lack of internal resources

Citrix Support Consultant Resume Examples & Samples

Lead on-site client installations for desktop, peripheral, and server applications. Serves as an expert in customer product implementations
Read code and run debuggers
Use analysis tools to identify deficiencies and make recommendations for enhancing system, database, and/or network performance
Manage large-scale, complex projects and act as a resource and point of escalation for the most complex issues or situations
Serve as a resource for development in the testing of application corrections
Lead the collaborative process with support staff, development, vendors, and/or customers through problem resolution. May advise on departmental procedures, methods, and standards
At least 7 years of related work experience, including internal product experience/knowledge and/or demonstrated expertise in one or more technical disciplines (e.g. networks, databases, etc.)
Citrix experience required

Support Consultant Resume Examples & Samples

Lead on-site client installations for desktop, peripheral, and server applications. Serves as an expert in customer product implementations
Read code and run debuggers
Use analysis tools to identify deficiencies and make recommendations for enhancing system, database, and/or network performance
Manage large-scale, complex projects and act as a resource and point of escalation for the most complex issues or situations
Serve as a resource for development in the testing of application corrections
Lead the collaborative process with support staff, development, vendors, and/or customers through problem resolution. May advise on departmental procedures, methods, and standards
At least 7 years of related work experience, including internal product experience/knowledge and/or demonstrated expertise in one or more technical disciplines (e.g. networks, databases, etc.). Application installation knowledge required
Experience with Linux and/or Windows Servers
Knowledge in writing and reviewing scripting processes required

Support Consultant Resume Examples & Samples

Experience in HP UX, AIX, RHEL and/or full UNIX operating systems
Experience with Oracle and/or MS SQL Server databases
UNIX Scripting experience required
Jetty and/or Tomcat application server experience
Experience with Wily Introscope
Project leadership experience preferred

Support Consultant Resume Examples & Samples

Experience in AIX and Windows Server operating systems
Experience with UniVerse Rocket U2, Oracle, and/or MS SQL Server databases
Knowledge with System Builder
Jetty application server experience preferred

Support Consultant Resume Examples & Samples

Initially working with the PSO/implementation teams (pre go-live) on project to gain understanding of our solutions and internal processes
Understanding each of the customer's operational flow and assist with modifications work when and where required
On site support could be required during project go-live
Attending to customers' calls with a timely manner
Performing preliminary analysis of issues, working with our technical team to provide effective solutions to meet our customers' needs
Taking ownership of account issues while adhering to the agreed escalation procedures
Developing and maintaining positive working relationships with customers and internal support team members
Providing effective support to ensure a smooth customer transition with the implementation team post project go-live
Initially up to 50% travel required for project implementation - mostly within Japan
Entry level professional contributor on a project or specialty work team
Adhere to departmental processes and procedures
Experience working in a client facing role within a supply chain or software organization
Bachelor or above degree in Supply Chain Management, Engineering or Computer Science or related field, or 6 months - 3 years of experience in WMS or related field
Experience in performing basic tasks and functions for professional field of work according to established procedures and/or protocols
Customer oriented, self-motivated and team player
Excellent time management and priortising skills
Strong written and verbal communication skills in both Japanese and English
Great passion in learning new products and technologies
Good understanding of Japanese cultures and business manners
LI-JZ1

System Support / Consultant Intern Resume Examples & Samples

Support local and international key accounts through whole lifecycle of projects by delivering onsite and/or remote services, e.g., business analysis, risk assessments, technical and functional business process improvement, and system operations
Bachelor degree or above in major of Computer science, Software engineering, and IT related
A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment
Enjoying working in a diverse cultural environment; open minded and culturally sensitive
Internship

Business One Support Consultant Resume Examples & Samples

In a support capacity, you will have the following key responsibilities
Troubleshooting complex 2nd and 3rd level system problems reported by SAP partners via the web-based messaging system, and providing the best available solution or workaround within the agreed service levels
Correctly evaluating the impact of the reported issues on our client’s business
Liaising with Development Teams to identify bugs and missing product functionality
Documenting solutions to known issues and consulting questions
Moderating Product Discussion Forums
Participating in internal projects that drive Support Automation and Partner Enablement
Work Hours: shift schedule for business needs from 9:00 – 22:00 Eastern Standard Time
Degree in Computer Science or IT (preferred) or equivalent work experience
Good understanding of the business process at small or medium business including end-user knowledge of an ERP software solution
System Administration (Windows platforms, Citrix, WTS), Security and Networking
Database Management System Administration (SQL Server) and query language
Experience with Windows Server & Linux OS platforms and tools
Knowledge of database concepts such as SQL locks, deadlocks, indexing etc
Cloud computing and networking knowledge and experience
Experience with troubleshooting database performance issues using tools such as profiler, DMVs
Troubleshooting experience of technical issues to diagnose issues and differentiate between product and non-product issues – identify OS issues
Aptitude and/or experience to deal with challenging support cases
Excellent problem solving & analytical ability
Strong customer focus & interpersonal skills
Fluency in English & Spanish or Brazilian Portuguese
Excellent communication skills (written and oral in all required languages)
Ability to work as part of a multi-cultural team

Treasury Support Consultant Resume Examples & Samples

Issue Management of Client and Internal issues logged with the helpdesk, to include; Accurate and timely logging of issues
5 years’ experience in Treasury department of a bank or major corporation
Business knowledge on Treasury Management Systems like AvantGard-Quantum, AvantGard Integrity, Matrix, PBO, Devon
Must have strong knowledge and experience on Value at Risk modules (VAR)
User of similar system (CCK Guava, Misys, Reuters Kondor+ etc)
Extensive experience to Risk management in Treasury
Front to back office processing knowledge
Systems implementation experience
SQL Server and Crystal reports knowledge
Issue management and administration experience
Excellent problem solving capability
Identifies the issue and thinks it through sequentially
Differentiates the symptoms from causes
Identifies problems, gathers facts and other appropriate resources needed to resolve issues
Understands available options and recommends solutions
Follows established processes and procedures
Thinks outside the square approach
Ability to build and maintain strong Client relationships
Some travel throughout Asia Pacific

Treasury Support Consultant Resume Examples & Samples

Issue Management of Client and Internal issues logged with the helpdesk, to include
Business knowledge on Treasury Management Systems like AvantGard-Quantum, AvantGard Integrity,
Matrix, PBO, Devon

Product Delivery Support Consultant Resume Examples & Samples

Creating and monitoring schedules, providing project progress reports, summarizing test results, and coordinating testing activities
Be accountable to design and document test plans and specifications
Develop, maintain, and execute (with support of User Acceptance Team) a wide range of quality tests and analyses with full competency to ensure deliverables meet or exceed technical specifications, company standards, and end-user requirements
Engage internal teams and with client which may include complex testing issues and analyses
Develop and/or revise test scripts, including those of a complex nature
Identify and make recommendations for application modifications as well as provide changes to enhance the effectiveness of quality initiatives
Perform detailed risk analysis, applying knowledge of how the company’s products and application systems operate within the various environments and/or platforms
Other testing activities include gathering and/or coordinating the collection of test data, executing test scripts, documenting and analyzing any program flaws or issues, retesting software fixes or enhancements, and ensuring reported problems are resolved
At least 5 years of experience in a client-facing product delivery role providing support with testing, planning, and execution
Prior pharmacy claims processing experience preferred
Intermediate proficiency with MS Excel and MS Access

Advice Change Support Consultant / Manager Resume Examples & Samples

Understanding of the impacts of advice policy and technology changes on advisers and practice processes
The ability to translate complex texts into plain English
Coordination and planning skills to ensure coordinated delivery of all advice components within agreed timeframes
Ability to manage content on Portal and Sharepoint

Business Support Consultant Resume Examples & Samples

Participate with management and business unit functional teams in converting the existing system(s) to the global system and in developing strategies, project plans, procedures, policies, training programs, and timelines
Work with global colleagues to support and implement upgrade changes
Provide timely and efficient end user support through routine data maintenance and issue resolution
Develop cross functional relationships to facilitate optimal business partnerships, aide in knowledge and communication flow and maintain execution of document or plan deployment
Examine current practices and documentation. Identify, investigate, and develop continuous operational improvement opportunities
Provide training or subject matter expertise on document or plan execution, associated policies or external vendor contract terms

Consultancy Administrative Support Consultant Resume Examples & Samples

Acts as liaison between the external Accountancy and Finance Testing Firm, EPSI, Country Offices and HQ staff to facilitate smooth scheduling of the UNDP Accountancy and Finance Test (UNDP/AFT), as well as the Advanced Accountancy and Finance Test (UNDP/AAFT), providing advice as necessary
Oversees the AFT functioning by the external vendor EPSI to ensure compliance with the OFRM procedures and policies of the AFT and AAFT
Responds to telephone and email AFT and AAFT queries from Country Offices and HQ staff on scheduling and smooth functioning of the AFT or AAFT, advising as necessary
Responds to email queries on the Finance Training and Certification Programme (FTCP), an aspect of which inter-relates with the UNDP AFT/AAFT
The consultant must be able to work independently and must be responsible for accuracy and clarity of information provided to both UNDP COs and HQ staff, especially on the UNDP Accountancy and Finance Test, as well as the Advanced Test and including on the Finance Training and Certification Programme, which is critical in maintaining steady and satisfied clientele
The consultant is to review/verify accounting certificates as submitted by country offices and HQ HR focal points, to ensure ‘exemption from AFT’ eligibility, prior to presenting to D/CFO for exemption sign-offfrom UNDP AFT/AAFT
Provide secretarial support and follow up on daily activities; schedule appointments and meetings as required and receive visitors
Make travel arrangements for Deputy CFO
Render timely and high-quality communications support with full confidentiality, having a broad understanding and ability to implement protocol procedures
Ability to use applicable office systems to meet work needs for effective functioning of the Office of D/CFO, including safe-keeping of confidential materials as required; and
Render support to UNDP staff on recruitment processes as may be required
5 years of progressively responsible secretarial, administrative, operational experience is required at the international level
At least 3 years of high level executive assistance experience
Experience in the usage of office equipment and office software packages (MS Word, Excel, etc.) and in handling of web-based management systems; and
Experience with UN is considered an asset
The financial proposal should specify an all-inclusive daily fee (based on a 7 hour working day - lunch time is not included - and estimated 21.75 days per month)

Desktop Hardware Support Consultant Resume Examples & Samples

Hardware and Software Level 2
Experience in giving advice to clients
Ability to install, configure and troubleshoot a PC, laptops and other hardware peripherals in a lab environment or at a client site
Experience in troubleshooting network devices, such as printers, laptops, PCs
Ability to replace and install parts in a desktop PC
Able to manage his time
Ability to install, configure and troubleshoot various software applications

Client Support Consultant Resume Examples & Samples

Providing guidance to our network to help the sales process
Looking after online orders and keeping track of payments made via BPAY. Including activations of cash passport cards, reloading existing accounts and the receipt of online payments made by customers
Administrative tasks and filing of paperwork

National Programme Support Consultant Resume Examples & Samples

Advocacy actions on improving access of rural women to micro-credit services
Develop and deliver the session on improving access to micro-credits a frame of the Women’ Business Forum (WBF) in 22 November
Organize and conduct the training on the Gender-responsive Budgeting (GRB) for the national partners
Finalize the development and implementation of the Cheese Exchange Initiative for rural women
Contribute to organization and conducting of the final evaluation of the UN Women component for UN joint programme in Rasht valey
Document best practices and develop quarterly and final reports
Proven writing and presentation skills (a sample of the analytical report has to be provided)
Advanced degree in the sphere of Economics, social sciences or related fields
5 years of experience in managing the projects for vulnerable groups and rural women with local and/or international organizations and UN agencies
5 years of experience in cooperation with the governmental organizations, NGOs and international organizations
Advanced degree in the sphere of Economics, social sciences or related fields (max points – 30)
5 years of experience in managing the projects for vulnerable groups and rural women with local and/or international organizations and UN agencies (max points – 55)
5 years of experience in cooperation with the governmental organizations, NGOs and international organizations (max points – 45)
Excellent knowledge of English, Russian and Tajik (max points – 20)
Completed UN Women Personal History form (P-11) which can be downloaded from http://www.unwomen.org/~/media/Headquarters/Attachments/Sections/About%20Us/Employment/P_11_form_UNwomen%20doc.doc
Financial proposal, including the lump sum and breakdown of daily fees, costs of travels, etc according to the ToR

IT Quality Support Consultant Resume Examples & Samples

Ability to write test cases and execute testing within a web service environment using Unified Functional Testing and or other testing tools
Understand Product testing and defect resolution
Assist and mentor business users in defining User Acceptance Testing, test cases, test plans using the Application Lifecycle Management and Unified Functional Testing applications
Establish and maintain test cases and test data – both manual and automated tests
Create and maintain test cases in HP Application Lifecycle Management and/or Quality Center
Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within Information Technology software
3+ years of Quality Assurance/Testing experience
Strong problem solving, written and verbal communication skills
Ability to work alone or as part of a team
HP Application Life Cycle Management and HP Unified Functional Testing are strongly desired
Visual Studio, Jenkins, Selenium and Chef are also desired
2+ years of Microsoft SQL, SQL Scripting, Development experience with .NET, Visual Basic
Rational License sever management experience
1+ years of relational database experience

Support Consultant Resume Examples & Samples

Strong technical skills in the configuration, installation and troubleshooting of Mac OS 8.0 and above, Microsoft Office Suite, and experience troubleshooting peripherals (printers, scanners, etc.) and mobile devices (tablets, phones)
Strong interpersonal skills in dealing with a wide range of clients with varying levels of computer familiarity
Ability to translate technical instructions into easily understood steps to diverse client base
Ability to interact, communicate and work well with others
Commitment to exemplary customer service; strong customer service skills including rapid response time, appropriate and timely escalation and incident resolution, and appropriate follow-up skills
Strong organizational and time management skills, including the ability to multi-task, prioritize, and independently manage a changing workload and schedule
Ability to lead small teams when called upon
Ability to learn existing and emerging computer technologies quickly
Demonstrated capacity to develop & maintain effective working relationships with individuals & organizations reflecting a broad range of identities, perspectives & experiences
3 – 5 years of experience in the direct delivery of IT support
Up to date Apple Certified Support Professional certification
Demonstrated specialized knowledge of Macintosh and Windows operating systems as well as Apple and PC hardware. An advanced knowledge of administrative software associated with these systems
Experience using remote desktop management tools such as Casper
Working knowledge of local area networks and network administration and specialized knowledge of Active Directory, TCP/IP and wireless networking protocols
ITIL v3 Foundations certification
Network + certification
A+ certification
HDI Certification(s) - Desktop Support Technician, Knowledge Centered Support Foundations/Principles
* Application Instructions Specific to this Position ***

Professional Services SW Support Consultant Resume Examples & Samples

Knowledgeable across the related LOB product range including all solution(s) currently released and supported, but may require assistance to progress an incident out with assigned product solution(s)
Knowledgeable on assigned product solution(s) and can investigate issues and very infrequently require assistance
Very knowledgeable on specific areas of solution(s) to SME level and can assist others with investigations
Basic knowledgeable on 3rd party products used within customer solutions
Mentoring and assisting support peers in product and systems technical details, management of issues and all aspects of the respective role
Provide feedback to appropriate audiences to adjust the quality of Knowledge Articles
Provide direction for respective team members and other information providers creating articles to assure adherence to established standards
Identify opportunities with the specific knowledge domain to improve the knowledge creation process
Utilize knowledge of customer to enhance capability to meet customer needs
Minimum of 3 years software related job experience (support/development)
Must be a U.S. citizen and capable of obtaining a Secret Level DOD security clearance
Problem management skills
Ability to prioritize in a fast-paced environment
Ability to be focused and a self-starter
Have a strong desire for quality
Ability to be available for 7x24 on call if require
Willingness to travel at short notice as required

Finance & Operations Support Consultant Resume Examples & Samples

Provide programme/project management support to the cluster, such as implementing budget and project award revisions, providing COA authorizations
Support in prepare programme budgets and financial data (allocations and expenditures) in ATLAS and undertakes budget revisions
Provide regular monthly updates on project expenditure status, and project resource balances, etc
Maintain the internal expenditures control system
Prepare GLJE’s and supporting documentations as required for reversals/fund transfers, when attending exceptions or allocating cash resources
Take corrective actions and resolve issues on exceptional transactions, including budget errors from country offices, as well as un-posted vouchers, including e-requisitions, purchase orders, vouchers
Maintain “shadow” budget to monitor overall expenditures of the programmes
Generate reports and information on routine implementation of projects and programme/project status
Review, verify and reconcile financial data and reports to ensure accuracy and conformity with UNDP financial and administrative rules and regulations
Monitor and track all donor agreements and contributions received and expected, and supports preparation of financial and donor reports; prepares DMS forms as needed, working with Finance colleagues to ensure submission to GSSC
Follow up on past due milestones and outstanding contributions
Assist in preparation of closing projects financially and operationally
Support the transfer of residual balances of the various projects as well as donor refunds
Assists in year-end closure activities, helping team with planning and ensuring processes are done well ahead of deadlines
Effective provision of support in respect to the project budget and resource management
Effective administration support is provided to ensure smooth project implementation
Logistical and operations support is provided for key events of the cluster
Project files and documents are kept updated
Strong organizational and research skills
Excellent analytical, communication, interpersonal, and writing skills
The ability to meet deadlines and maintain high quality of output working under pressure
Excellent communication/organizational skills, attention to details
Respect for diversity; understanding of the United Nations system, operations, and structures, particularly those related to capacity development and/or post-conflict contexts
Ability to work under minimum supervision and tight deadlines
A Bachelor’s Degree in Business Administration or related fields with specialized certification in Finance or Accounting is required
A professional accounting certificate from an internationally recognized institute of accountancy such as CA, CPA, ACCA, CIMA, CIPFA will be an asset
Minimum three years of progressively responsible experience in finance, administrative functions or accounting is required
Experience in programmes and project financial resources management is considered an asset
Experience of finance applications in UNDP’s ERP System Atlas is an asset
Experience on UNDP’s Financial Regulations, Rules and Regulations including processes, procedures, guidelines and systems is an asset
No travel is expected for this assignment. In the case of unforeseeable travel requested by UNDP, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between UNDP and Individual Consultant, prior to travel and will be reimbursed. In general, UNDP should not accept travel costs exceeding those of an economy class ticket. Should the IC wish to travel on a higher class he/she should do so using their own resources

Desktop Support Consultant Resume Examples & Samples

Knowledge of operating systems, local area networks, tools and resources to troubleshoot and resolve common problems
Knowledge of native desktop security concepts and best practices
Demonstrated experience in the administration of data backup and recovery
Ability to independently manage priorities in setting appointments with users and ability to collaborate and work on a team of other Desktop Support Consultants
Ability to apply diagnostic techniques for problem troubleshooting
Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting

Project Implementation Support Consultant Resume Examples & Samples

1- Provide technical support to the CNCDCD in all the laboratory aspects of the HIV program including but not limited to
Provide technical advice on the selection of the appropriate technologies for HIV testing and treatment monitoring and Design training materials for HIV rapid testing according to adopted algorithm in the country
Advice on suitable training modalities for laboratory personnel on HIV laboratory services in special situations as requested by CNCDCD, which are efficient and conform to quality requirements of training
Develop a plan to collect laboratory quality, cost, and cost-effectiveness data for HIV diagnostic algorithms that can support policy change
Develop a viral load expansion plan across the country. The plan should meet the needs of the new test at treat policy
Provide responses to the GF technical concerns with regard to the HIV program laboratory component
2- Timely conduction of validation study of HIV testing kits to come with an updated testing algorithm and back up algorithms
3- Design and implement comprehensive system for quality assurance of HIV rapid testing services and other HIV laboratory services as requested by CNCDCD, with phased implementation plan according to priorities
4- Serve as member of the national HIV technical advisory committee to support the HIV laboratory component of the HIV grant
5- Facilitate discussion in the national HIV technical advisory committee on the scope and methodology of assessment of lab support to HIV/AIDS interventions in Sudan
6- Actively participate in the assessment of the lab and lead the report writing
7- Present regular progress updates to the GF PMU
Comprehensive, solid and time lined plan for the first year of the consultancy (upon signature)
An inception report detailing the methodology and the protocol that will be adopted to conduct the validation study (within 5 working days from signature)
Progress report on the validation study (after 2 weeks form signature)
Presentation of draft findings (4 weeks from signature)
Final narrative report on the validation study (6 weeks from signature)
Comprehensive proposal for development and implementation of quality assurance system for HIV rapid testing services and other HIV laboratory services
Monthly progress activity report clearly stating the activities implemented and the outputs within the defined period as per agreed plan with CNCDCD
At least 15 years of experience and strong scientific background in research, microbiology, and/or clinical laboratory medicine
Demonstrable understanding of HIV laboratory medicine and related public health issues required; a solid understanding of other infectious diseases would be an added benefit
Relevant experience working in laboratory medicine in low- and middle-income countries, including the drafting, validation, and implementation of laboratory SOPs
Strong communication and interpersonal skills, and strong presentation skills
Knowledge of diagnostics regulatory requirements (WHO, FDA, and CE-IVD Mark) strongly preferred
Previous experience of working in the Sudan National HIV Control Program (SNAP) or providing technical assistance to the HIV laboratory component of the Sudan HIV control response is an added benefit
Also previous experience of conducting HIV laboratories review or participating in such review missions is an added benefit

Service & Support Consultant for SAP Business Intelligence & SAP Data Warehousing on Resume Examples & Samples

University degree in Information Technology, Mathematics, Physics or Technical Engineering
Any programming skills
Strong analytical and logical skills
You are willing to travel primarily within the EU but also worldwide for periods of time
Interested in customer support oriented work with a results-oriented approach
You enjoy working in and with international colleagues in teams

Financial Support Consultant Resume Examples & Samples

7+ years work experience in the financial services industry
Demonstrated strong financial acumen and industry intelligence
Demonstrated in-depth knowledge of financial management concepts, financial regulatory trends, economic principles, and their related impact on financial institutions
Demonstrated success operating within a performance based, matrix management structure, influencing and persuading others to produce results without direct reporting relationships
Strong consulting, presentation, and analytical skills
Experience working directly with credit unions is highly desirable
Ability to work effectively and collaboratively in a team environment
Ability to travel up to 70% of the time

Technology Support Consultant Resume Examples & Samples

On-site and remote support to internal clients
POC and Support for onsite events and meetings as required
Implement solutions
Provide technical documentation
IT Ticket monitoring and process
Technical experience with Microsoft Windows OS, Mac OS
Servers, Networks, video conference (CISCO, Aruba Wireless, Microsoft Lync, Skype for Business)
Excellent communication skills – oral and written
Up to 2 yrs of work experience
Bring innovative solutions to fruition
Ability to escalate issues appropriately
Accessibility Standards

Service & Support Consultant for SAP Business Intelligence & SAP Data Warehousing Resume Examples & Samples

Analyze the complex constellations of SAP Business Intelligence Software Solutions
Deal with the newest SAP product releases and technologies such the SAP HANA Database Platform
Ability to adapt to new technologies in a consistently high dynamic changing environment
Deliver onsite and remote assessments or performance optimization services together with our world-best support experts
Dive into the world of Solution Optimization, Dataflow security, Process automation and High Availability Concepts and Solutions
Within an extensive training phase you will receive personalized and group training for specific Product, Basis and Development knowledge
You will also receive on-the-job training that will be relevant for your future responsibilities
Your personal mentor will develop with you your personal development plan
After all training activities you will start performing remote and onsite customer project assessments together with our senior and key-experts
You are capable to take decisions quickly and work calm and structured under time pressure
Spoken and written German and English is a must as well as an European Citizenship

Service & Support Consultant for Data Service & Data Quality Resume Examples & Samples

Analyze the complex constellations of SAP Business Intelligence and SAP Data Warehousing Solutions
Analyze complex performance issues and support the installation and sizing in SAP Data Services and Data Quality
Deal with the newest SAP product releases and technologies such the SAP HANA Database Platform
Ability to adapt to new technologies in a consistently high dynamic changing environment
Deliver onsite and remote assessments or performance optimization services together with our world-best support experts
Dive into the world of Solution Optimization, Dataflow security, Process automation and High Availability Concepts and Solutions
Within an extensive training phase you will receive personalized and group training for specific SAP Products in the area of Business Analytics and Data Warehousing
You will also receive on-the-job training that will be relevant for your future responsibilities
Your personal mentor will develop with you your personal development plan
After all training activities you will start performing remote and onsite customer project assessments together with our senior and key-experts
University degree in Information Technology, Mathematics, Physics or Technical Engineering
Best (but not mandatory) knowledge in Data Services / Data Quality or ETL Tools
Any programming skills
You are capable to take decisions quickly and work calm and structured under time pressure
You are willing to travel primarily within the EU but also worldwide for periods of time
Interested in customer support oriented work with a results-oriented approach
You enjoy working in and with international colleagues in teams
Spoken and written German and English is a must as well as an European Citizenship

Payforce Client Support Consultant MS Resume Examples & Samples

Responding to client and internal requests for support of our payroll products and associated processing functions
Management of issues via Salesforce/Email/Phone
Proactive monitoring of clients processes and taking action to prevent problems when required
Responsible for the support of Payforce clients on the ASP environment
Contribute to product development by being involved in the testing process for new releases
Make proactive outbound calls for special projects as requested

Hrms Support Consultant Resume Examples & Samples

Two to four years of experience in Human Resources administration, HRIS implementation, training, consulting or a related role
Fluently Bilingual, English and French
Application knowledge on Word Processing, Spreadsheet, preferably MS Office products
Thorough knowledge of Windows environments
General knowledge of at least one network environment such as Novell or Windows
Proven record of delivering excellent customer experience
Strong interpersonal skills, the ability to communicate effectively (both verbal and written) and the ability to organize tasks in a logical priority. The ability to work independently and as part of a group or a team
Excellent verbal communication skills and proven analytical skills
Aptitude for learning new applications and operating environments
Demonstrated ability to be a team player
HR designation is desirable

EBS Support Consultant Resume Examples & Samples

Impact on Citibank – Provision of a global standard of enhanced client experience with Citi. Provision of immediate local and regional EB Hub support. Escalation conduit between in country support and Citi advanced support teams. Enabling quicker Mandate to money for TTS deal Implementations, better training, technical and integration support for Africa Division customers
Deliver on the EMEA EBS model for Africa Cluster
Provide support on Citi EB Channels and EB products
Deliver on agreed Africa EBS goals and MIS
Provision of qualitative onsite and remote EB Technical, Training and Telephonic support
Escalation, tracking, management and resolution of EB queries
Provision and support of internal and external PVT & UAT
Ensure compliance of country, Citi, US policies and regulations
Receiving and responding to telephonic and written customer queries on balances, transaction detail, receipt of funds, payments processed, first level Electronic Banking enquiries and all other general queries
Investigating queries that cannot be resolved immediately by interacting with various operations areas and providing the customer with the solution
Logging all customer interactions (telephonic, fax & e-mail) in STaRS with accurate classification of the enquiry and detailed notes on the activities required to close the call
Root cause analysis on customers with high levels of enquiries in order to determine whether systems / processes / products should be modified to eliminate errors and processing difficulties. The results of such analyses should be provided to the CitiService Head
Have domain knowledge of in country payment products and country rules
Ability to decide on escalation across Africa cluster, regional and global
Drive EB Channels usage
Networking knowledge
Internet skills including, information security and connectivity
1 yrs. min electronic banking experience. Must understand transactional flows including SWIFT
Good understanding of Technology especially in the banking environment
Good communicator at all levels and across different cultures
Be able to train customers and staff at all levels
Working Knowledge of cash management and banking operation
Excellent client interaction skills
Knowledge of Cash products (vanilla)
High energy levels with strong initiative
Completed Tertiary education (ideally BSc, BCom) would be a distinct advantage
1 – 2 years applicable working experience required

Support Consultant Resume Examples & Samples

University graduate with a technical focus or equivalent work experience
2+ years previous Technical Support Center experience required with an emphasis on business to business interactions. Knowledge of Adobe products will be preferable
Experience in supporting software applications with an emphasis on server based / SaaS applications
Basic knowledge of website design, JAVA Script and networking is an advantage
Experience working in a team environment and managing a diverse workload
Outstanding written & verbal communication skills

Programme Support Consultant Resume Examples & Samples

Management and support to projects under development
Monitoring and support to projects (after GEF approval)
Portfolio Monitoring and Support (includes projects under development and under implementation)
Country Office Capacity Support
Organize and participate in UNDP-GEF training programmes and workshops as required, oversee logistics, documentation, and preparation/review of budget and authorization of expenses
Coordinate focal area knowledge management activities. Manage dissemination of information through Power Point or similar means, resulting in public awareness of the work and achievements of UNDP-GEF
Minimum of 5 years of experience in financial resources management, programme management or Administrative support functions; (max.15 points)
Solid experience in project oversight and/or management highly desirable (max.5 points)
Knowledge of tools and methodologies to follow-up on projects or project cycle management (max.5 points)
Experience at the national or international level with organizations that manage grants is an advantage (max.5 points)
Mastery in the usage of computers and office software packages (MS Word, Excel, as a minimum, database management as a plus) and demonstrated experience in web research (max.5 points)
Good knowledge of an ERP System (such as Atlas) and UNDP Procurement, Finance and Accounting structure will be considered an advantage (max.5 points)
Knowledge and working experience of UNDP-GEF is an advantage (max.5 points)
Offers will be evaluated according to the Combined Scoring method – where the technical criteria will be weighted at 70% and the financial offer will be weighted at 30%
The technical criteria (education, experience, language) will be based on a maximum 70 points. Only the top 3 candidates that have achieved a minimum of 49 points from the review of the education, experience, language will be deemed technically qualified and considered for financial evaluation
The financial score (max 100 points) shall be computed as a ratio of the proposal being evaluated and the lowest priced proposal of those technically qualified
The financial proposal shall specify an all-inclusive daily fee. In order to assist the requesting unit in the comparison of financial proposals, the financial proposal must additionally include a breakdown of this daily fee (including number of anticipated working days and all foreseeable expenses to carry out the assignment)
Applicants must reply to the mandatory questions asked by the system when submitting the application

Epic Hosting Support Consultant Resume Examples & Samples

Lead the Epic support group team and serve as an escalation point
Work with management to develop workflows and reports to properly measure the team efficiency
Provide client support and technical issue resolution via email, phone and other electronic medium
Monitoring, troubleshooting and maintenance of the operating system and system software products in support of business processing requirements
Provide local and remote system support and server administration to the Epic presentation and middle tier layer comprised of Linux, Unix, Microsoft, vmWARE, Citrix and Epic components
Perform administration and troubleshooting various components including server hardware and backups

Functional Support Consultant Resume Examples & Samples

Demonstration Support: SCM Cloud demos
3-5 years exposure to Oracle Fusion Applications or to E-Business Suite Applications such as Procurement (Purchasing, Sourcing, iProcurement, iSupplier), Inventory, Bill of Material, and an understanding of Basic Manufacturing would be an advantage
Previous work experience in a similar role would also be an advantage
Results orientation, you won’t be satisfied until the job is done with the right quality
Ability to work in virtual teams; to get a specific job done often requires working together with many colleagues spread out in different countries
Self motivated, you have the natural drive to learn and pick up new challenges
Always looking to raise the bar of own skills/ competencies development

Support Consultant Resume Examples & Samples

Coordinating Mercer services to a portfolio of Talent clients
Working closely with the Senior Consultant to ensure efficient, consistent delivery of services in accordance with developed standards, processes and policies
Providing support on client projects including new scheme installations
Providing general administrative support to the team
1+ years work experience preferably in Financial Services
Strong IT Skills (including Excel and Word)
Ability to maintain a high level of client service delivery adapting to client requirements and ensuring that client satisfaction is consistently high
Ability to maintain clear lines of communication with various internal and external stakeholders
Accuracy with good attention to detail and ability to check work of self
Flexible and team player – develops close and successful partnerships with internal and external contacts
Ability to identify areas to improve efficiency, accuracy and analysis and suggest ways of improvement

Client Services Support Consultant Resume Examples & Samples

3+ years of customer service experience; required
Attention to detail and accuracy
Ability to work cross organizationally

Support Consultant Resume Examples & Samples

Assess nature of product or service issues and resolves support problems
Interact with customers to help troubleshoot and resolve complex product problems or issues
Track and document inbound support requests and ensure proper notation of customer problems or issues
May travel to client site in order to resolve complex customer and product issues
Bachelor’s Degree in computer science/IT or relevant work experience
Typically requires 3-4 years’ experience with healthcare products in a support, development or consultancy environment, of which at least 2 years’ experience is in developing or supporting the assigned products and a demonstrated competence in functional or technical components of the assigned products

Business Support Consultant Resume Examples & Samples

Supports and manages the implementation of system upgrades, enhancement initiatives for all applicable applications supported by Lending & Trade Services
Provides consultation and coordination of business/system requirements, test script development, test script execution, issue management and risk management aspects for system implementations
Interacts with various Information Technology and client areas to determine priorities, assure adequate system and other technical support for Client Area Applications
Manages Small to Medium sized projects involving multiple departments. Utilizes standard project methodologies and serves as representative on various project teams
Provides system expertise on projects, department committees and task forces representing the client and interests related to Lending & Trade Services systems
Manage day-to-day operations including, key reporting, deadlines, and serve as the initial point of escalation to ensure issues are documented and resolved timely; or escalated further as appropriate
Establish appropriate process controls to ensure efficiency and quality
Interfaces with various levels of management and suppliers
Maintains and or creates process maps and workflows for supported applications to comply with audit and risk standards
Works closely with the Lending and Trade Services Systems Managers and Testing Manager for all supported applications

Service & Support Consultant Resume Examples & Samples

Evaluation and de-escalation of complex critical customer situations to derive appropriate action plans
Management of technical and / or functional E2E analysis within SAP’s SFSF/HANA/HEC product portfolio including root cause analysis and close collaboration with Engineering and Operations (e.g. on cross-issue management)
Tracking and monitoring of the technical resolution together with stakeholders
Degree in Information Technology, Mathematics, Physics, Technical Engineering or Business Administration with strong focus on IT
At least one strong programming skills / Strong RDBMS
Excellent customer focus, teamwork and communication skills (oral/written)
Must have high standard of presentation skills
Hands on experience of SAP SFSF portfolio or HANA or Hana Enterprise Cloud Operations (SAP BASIS Administration) with a focus on technical expertise
Knowledge of Hybrid Cloud Integration & Process Integration and Splunk, Zabbix,Nagios, Pingdom etc is a plus

Production Support Consultant Resume Examples & Samples

Participate in the development of business strategy
Provides direction to the resources that support the application/System
Participate in release management planning
Review escalated incident items and assigns to appropriate work group
Accountable for second level application support, coordinating the involvement of business and/or UHG IT development resources in incident resolution as necessary
Support the Service Manager, who has the primary ownership of the application, to manage the health of the application, sets the overall direction and priorities of activities, and manage the application budge
4+ yrs of Production Support experience
Lead and provide direction to technical teams. Must have experience working with off-shore teams
Technical background ideally with Unica, where this individual will be able to identify the issues and start the triage process for incidents resolution/restoration of service
Must be able to work in fast pace, high pressure, metrics driven environment
* Applications the resource will be working with: Opportunity Gateway Manager, The Depot, and Sales Desktop

Junior Support Consultant Resume Examples & Samples

Incident Solving
Additional Tasks
Provide extended and 24 hour coverage if required
Report errors to development organizations
Basic understanding IT
Basic understanding of core business processes (hereunder HR processes)
Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred

Senior Support Consultant Resume Examples & Samples

Interact with customers to help troubleshoot and resolve product problems or issues
Bachelors Degree in computer science/IT or relevant work experience
Typically requires 4-7 years experience with healthcare products in a support, development or consultancy environment, of which 3-5 years experience is in developing or supporting the assigned products and a demonstrated competence in functional or technical components of the assigned products

Associate Support Consultant Resume Examples & Samples

Analyze functional and technical cases and provide a resolution in accordance with agreed customer metrics to ensure customer satisfaction (i.e. SLA/PSP)
Works as part of a team to resolve client issues that affect multiple clients
Create new solutions to enhance the Customer Searchable database ensuring a faster service to the customers in the future
Maintains status of problem resolution and updates customer and team lead on resolution status
Participates on teams and special projects to improve product and service quality and client satisfaction
1 - 3 years experience with financial/healthcare products in a support, development or consultancy environment
1 year of experience will be in developing or supporting the assigned products and a demonstrated competence in functional or technical components of the assigned products

Uncdf MMP Administrative Support Consultant Resume Examples & Samples

5 years of progressively responsible administrative experience is required at the national or international level
Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and advance knowledge of spreadsheet and database packages, experience in handling of web based management systems is required
Experience in the use of Enterprise Resource Planning Software (i.e. ATLAS, Oracle or similar) is required
Experience with international public procurement and finance procedures is required
Experience in corporate training and capacity building is desirable
Experience with a UN organization/agency is desirable
Timeline: 12 months starting 11 March 2017
Location(s): Brussels, Belgium
Total Number of Working Days for Assignment: 264 days
Earliest availability and proposed schedule for consultancy
Curriculum Vitae
Completed and signed P11 - Personal History Form with names and current contacts of 3 referees (available from http://sas.undp.org/documents/p11_personal_history_form.doc)

Graduate Customer Support Consultant Resume Examples & Samples

Handle incoming calls into the support function, investigate the nature of the issue, understand the relevant area of the system and the version information and ensure all key info is captured accurately
Troubleshoot and resolve basic queries, aiming for a resolution using the tools available
Ensure exceptional levels of customer service, meaning satisfaction is met at all contact points
Educate our customers on the use of our self-help resources i.e. Knowledge Base and Customer Portal
Manage an incident queue, ensuring that service level agreements (SLA’s) are met, keeping customers informed on progress
Advising customers on technical aspects of the product and environment where it is installed, best practice methods for maintenance and restoration
Intensive real world training provided
Fantastic new 45,000 sq ft office in The Mailbox
Fantastic career development opportunities

Teesnap Support Consultant Resume Examples & Samples

Work closely with sales reps to secure and grow clientele portfolio
Collect relevant golf course information for on-boarding clients
Submit and update all relevant information internally
Create and manage all applicable client account channels
Prepare all applicable hardware pieces and install, load, and test course-specific Teesnap software solutions on applicable iPads
Present all hardware with installed software to golf courses
Create flight plans and hotel/rental car accommodations in a timely fashion
Fully train course employees and administrators on the Teesnap ecosystem
Provide on-going support for live golf courses (sometimes on weekends as well)
Gain masterful knowledge of all things Teesnap
Organize and manage an abundance of client accounts
Expect to travel at least 75% of the time (sometimes on weekends as well)
Keep a consistent line of communication with your Support Manager
Self diligence
Constructive with a positive and forward-thinking attitude
Time-management skills
Portfolio/multi-account management skills
Exceptional interpersonal and presentation skills both one-on-one and in small groups
Must have a general understanding of and proficiency with technology
Basic skills with Microsoft Office

Support Consultant Resume Examples & Samples

Assist the Product Manager or others in the team with: ExtraTextual support services, including responding to ExtraTextual helpline and email requests, and drafting client communications
Assist in the development and implementation of ExtraTextual legislative compliance content, ExtraTextual installations and project management
Provide input into ExtraTextual system developments, this includes assisting in the development of specifications for system changes, liaising with the external developers during the development process and undertaking testing of new features
Ensure new and existing clients have appropriate contractual documentation, e.g. Statements of Work

Technical Implementation & Support Consultant Resume Examples & Samples

Troubleshooting and maintenance of the solutions delivered onto production systems by implementation team
Close cooperation with development and production support team on issue resolution that includes root cause analysis, defects correction and patch installation
Development of the extensions to the existing data load and analysis automated processes
Participation in solution deployment
Opportunity to expand responsibility towards implementation consultant / development role
Understanding of Linux systems on Developer or Power User level
Knowledge of Linux shell scripting (Bash/Ksh, Perl)
Ability to troubleshoot issues on Linux or Database level
Flexibility in moving across different technologies (i.e. Oracle, Java, Unix) to deliver platform solutions as required by platform technological stack
Experience in maintenance of batch loading processes based on flat files or queues is a plus
Good English communication skills

Support Consultant Resume Examples & Samples

To enhance the reputation of Atos as the provider of innovative solutions as well as a “safe pair of hands”
To build enduring relationships that will/may lead to on-going future work for the client
Provide assistance and support to Atos SAP Support Customers by responding and resolving incidents raised or providing input and resolution of enhancement requests
Identify and assess options for the implementation of new or improved business processes and present them, with recommendations, to decision makers at senior management level
Maintain the level of ‘internal’ customer satisfaction, at regular intervals or after each significant delivery of product or service. Respond to internal customers’ queries and complaints. Ensure that corrective action is taken. Facilitate Programme and Project Manager’s involvement in the continuous improvement of the products and services supplied to them
Work closely with the other members of the SAP HCM team in the UK and India
SAP HCM configuration/implementation experience gained on a range of support engagements or projects with at least one assignment in a medium to large organisation successfully completed at ECC 6.0 release level
Experience of SAP R/3 Release 4.6 and above
Detailed understanding of core HCM and Payroll areas; PA OM Time Management, PY, ESS and MSS
Experience of Time Evaluation and clocking systems
Experience in current Legal Payroll requirements in RTI and PAE
Demonstrable HR business process knowledge
Some integration knowledge of other modules especially FI, Authorisations and BW
Working arrangements when on client assignment are generally dictated by the client in terms of location and working hours. Candidates must be capable of complying with such requirements
Has fluent English language skills and is able to communicate effectively, both orally and in writing, with clients, customers, colleagues and subordinates on a day to day basis
Demonstrate credibility by building rapport both internally and with the client
Willing to travel and work away from home as required by the business
Is able to execute work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialization Develops an understanding of the relationship of own specialization to the employing organization as a whole and takes customer requirements into account when carrying out work
Is effective in organisations with differing cultures and is able to modify approach and style to obtain co-operation and commitment and resolve potential conflict. Shows sensitivity to political and cultural issues as well as technical and business effectiveness targets
Have the skills and personal presence to represent the client organisation both externally and internally, formally and informally, establishing confidence and respect both for the functions represented and as an individual
Preferably educated to degree level or equivalent
Experience of global client implementations would be an advantage
Certified in SAP HCM or SAP Payroll

Senior Business Intelligence Support Consultant Resume Examples & Samples

Managing and resolving exceptions in consultation with the relevant parties. (Alchemist, RT46 & SBFM)
Gather reporting requirements from clients, document and develop
Being part of the Reporting SDLC process e.g. Testing of developed reports
Daily monitoring of data flow both incoming and outgoing
Investigating, identifying and reporting on variances on data
Liaising with relevant parties in order to resolve any issues and variances identified
Compile and present reports to the various clients as required
Migration of clients from aims online to Nici online
Developing reports on the new infrastructure
Developing additional reports as required
Redeploying all push reports off of the new platform
Whatever else may arise due to the ever changing nature of this tender
Reporting Analysis Skill – documentation of specifications
Ability to comprehend processes and logically solve problems which may be identified
Working in a Project environment
Advanced working experience with Microsoft SQL query writing, SSIS packages, stored procedures and triggers is a must have
Microsoft T- SQL
Crystal Report writing
Advanced MS Office skills especially Excel
Ability to project manage projects
Good Communication Skills, verbal and written
An analytical person with a keenly developed appreciation of attention to detail
High degree of integrity and accountability
Flexible and adaptable to the evolving nature of projects
Team player who enjoys working in a fast paced, pressurized, dynamic environment

Senior Revenue Cycle Support Consultant Resume Examples & Samples

O Interact with customers to help troubleshoot and resolve highly complexproduct problems or issues
Bachelor's Degree in computer science/IT or relevant work experience
Typically requires 4 – 7 years’ experience working in a medical business office or providing IT support to a medical business office
Knowledge of and experience with hospital billing systems, general ledger
Experience with hospital charge masters, charging systems and procedures
Demonstrated knowledge of managed care concepts and the financial relationship between payers and providers
Knowledge and understanding of health care claims data, coding schemes (e.g., CPT, ICD9/10, OPPS, DRGs, etc.)
Knowledge of and experience evaluating third party reimbursement rules, Medicare & Medicaid regulations and concepts
Analyze and processing of claims from hospital facilities or physician groups with goals of accuracy and timeliness
LI-CU1

Customer Support Consultant & Order Entry Resume Examples & Samples

Native English speaking
High quality inter-personal skills
Well-developed verbal and written communication skills
Computer skills, including Microsoft Office & Windows based systems
Work in a multicultural environment
Ability, willingness and motivation to learn new industry changes based on new science or discoveries and be adaptive to changes and to follow processes

Field Tech Support Consultant Resume Examples & Samples

Carry out on-site field visits requested by, yet not limited to, Technical Support, Sales, and Marketing through a clear prioritization guidelines and in accordance with standard operating procedure to maximize customer satisfaction at the most optimal levels
Act as the on-site contact for the customer in the resolution of product related technical issues
Carry out on-site field visits to apply preventative maintenance programs
Responsible for providing trip reports to Customer Support and Sales incl. Country Manager in a timely manner
Proactively work with Customer Support teams to identify technical issues
Provide feedback to appropriate in-house personnel regarding customer needs, thereby furthering the company’s efforts in the development of new products or product improvements
Support the promotion of company products through trade shows, scientific and other meetings and is required, from time to time, to make presentations at these functions resulting in greater communication with our customer base and to assist in educating potential new customers
Promote customer subscription to instrument Extended Maintenance Agreement
Provide feedback pertinent to development and implementation of sales programs, promotions, and marketing strategies to the Sales Managers and/or Country Manager, and Marketing as needed
In conjunction with Trainers, provide training or technical assistance to other technical or sales representatives and new employees in general
Liaise with the sales representatives to provide updates on customer status and information on identified selling opportunities
Liaise with Trainer to identify technical training needs of customers, the sales teams and technical support team and assist the Trainer in developing appropriate training programs
To work pro-actively to improve efficiencies and reduce operating costs
To ensure that the territories are covered effectively and are aligned with the sales team’s priority list
Provide phone cover on Technical Support issues when needed
Quantitative Dimensions
Supports an expanding base of veterinary products (Advanced product knowledge required)
Balances, according to guidelines, common-sense budget management with corporate objectives when offering replacement product to customers and while travelling
Supports team phone and service level goals
Logs all calls and visits in SAP or any CRM used by the organization
Follows established guidelines for phone utilization
Has the ability to use and demonstrates an understanding of the technology used in the products that the group supports as well as that of our competitors
Other related duties and responsibilities as assigned or required
BSc or equivalent degree in biological sciences or related field
Experience in the field of Veterinary Medicine as well as laboratory or veterinary practice experience would be an advantage
Technical aptitude for understanding functions of the various veterinary laboratory diagnostic departments
2-4 years’ relevant experience in a customer facing role
Working knowledge of IDEXX products is preferred
Clearly identifies measures of success and regularly tracks progress toward goals
Strong team building and facilitative skills
Ability to communicate both verbally and in writing whilst working on customer, team and organizational related issues
Ability to listen to and comprehend information and receive feedback
Ability to make presentations to customers and colleagues
Native language speaker of the supported country + English fluently spoken and written
Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Understanding and knowledge of metric system. Ability to compute rate, ratio, percent and to calculate discounts. Understanding of general statistical and analytical techniques
Clear understanding of the support systems and database programs used in the call center
Needs good working knowledge of spreadsheet, word processing, database and data collections software
Must be able to complete work in a timely manner
Must demonstrate initiative to resolve issues
Must demonstrate the ability to prioritize work and handle multiple tasks simultaneously
Laboratory experience with immunoassays, chemistry, hematology and related techniques

Asso Support Consultant Resume Examples & Samples

Share knowledge and practical experience through Allscripts Customer Services teams on product/technical skills to continually improve the capability and effectiveness of the Services/Support teams
Provide accurate information to the Development team, as needed, in order to allow them to correct the software without having to refer back to the originating customer
Regular up-to-date accurate information is recorded in the call logging system (e.g. SFDC, SupportForce.Com) so that customers can see progress on the support cases
Adhere to existing policies and procedures
Looks to assist in identifying Professional Services or Product Sales opportunities arising from customer calls. Ensure that these are passed on to the appropriate groups for action in order to drive increased revenue
Documents known issues and solutions and ensures adequate internal communication of problem resolutions. Conveys customer feedback to management
Bachelor's Degree in computer science/IT or relevant work experience
0 - 3 years experience with financial/healthcare products in a support, development or consultancy environment

Senior Business Support Consultant Resume Examples & Samples

Provide subject matter expert consultancy to virtual teams to drive effective business processes and solutions within the CRM system
Develop and maintain use of CRM to facilitate business processes supporting Distribution, Marketing and Operations business functions and key trading objectives
Effective relationship management with key stakeholders across the Pensions & Savings business
Production of dashboards and management information in support of all key business processes aligned to the CRM
Manage and maintain data quality through regular reporting and review and deliver effective data capture approaches
Analyse, develop and test key enhancements to high standard ensuring delivery of solutions are met in a timely and robust manner
Contribute to the B2B CRM strategy providing input and support to C&IT plans
Assess and manage technical problems, incidents and issues of the CRM system
Provide training and support to business users to maximise benefit and use of CRM
Manage and monitor CRM licensing across Standard Life Pensions & Savings
Responsible for Risk Reporting / ORAC for Salesforce.com
Act as a positive ambassador of the CRM capabilities and future potential growth areas
Proactively review and assess future improvement initiatives and developments within the CRM market place
Provide whom failing support for the Head of B2B CRM Enablement
Ability to manage a number of concurrent, high priority projects and deliver results within tight timescales to a high standard
Ability to influence colleagues and seek consensus on project issues with a cross functional range of representatives
Form effective relationships with the CRM provider (and other 3rd party vendors)
Work closely with UK Procurement to assist with licence renewals and ensure optimal value for money/ROI is achieved
Comfortable influencing stakeholders and challenging where necessary
Proven track record in business consultancy and analysis
Proven ability to problem solve, delivering data driven reporting / understanding / business insights, as well as influencing action for change
Experience in managing concurrent user issues and business challenges demonstrating an ability to deliver resolutions within agreed timescales and to agreed quality standards
Ability to adapt to changing priorities and requirements, at times, working to tight timescales
Responsibility of assigned issues and requests to ensure they are progressed to a conclusion
Self-managed and self-motivated with ability to work with little or no supervision, recommend and drive change that will improve the overall effectiveness of CRM
Knowledge and experience of Standard Life’s market, distribution channels and propositions
Excellent attention to detail and analytical skills
Strong MS Excel skills including use of formulas and pivot tables
Excellent communication skills and experience of dealing with senior stakeholders
An understanding of CRM concept and wider CRM marketplace / future developments
Proven ability to design, develop & integrate business solutions, including experience in developing & deploying custom end user systems
Experience in influencing business decisions and using initiative to deliver change
Ability to rapidly learn & take advantage of new concepts, business models and technologies
CRM Development experience to an industry accredited level, ideally Salesforce ADM201 accredited level or equivalent including working knowledge of some of the following -
Custom objects, schema design and custom field creation
Formula fields and validation rules
Workflow and approvals, including Process Builder
Security and access (Org wide defaults, roles, profiles and permission sets)
Web to Lead processes
Reports and Dashboards
SF1 mobile configuration
Extensive experience of using Salesforce Data Loader
General awareness of API integrations and data integrations (including with 3rd parties)
Project management experience – i.e. PRINCE2 with evidence of leading and driving teams to deliver results
Process improvement experience – i.e. Six Sigma

Priority Support Consultant Resume Examples & Samples

Desire to work in a telephone based role with the ability to have balanced, unbiased conversations whilst putting the customer at the heart of everything you do
Proven success in building professional relationships with experience in a customer focused role
Ability to identify what the customers wants over the telephone and action efficiently to provide the best possible outcome for the customer
Exceptional listening skills with the ability to use effective questioning to maximise business opportunities
Commercial outlook and proven success in retaining customers
Ability to explain complex products, processes and regulations in an easy to understand manner
Desire to work towards Financial Services qualifications
Pensions and/or investments knowledge would be advantageous
Customer focused Financial Services experience
Proven success in a phone based account manager / relationship oriented role
Experience dealing with high net worth customers or providing a premier service to customers
Financial Services qualifications
Willingness to travel (e.g. to Roadshows)
Building a strong rapport with customers and encouraging ongoing interaction opportunities
Through effective customer engagement, maximise customer satisfaction and retention
Actively listening to understand customer needs, where appropriate, identifying the need for advice and passing this information effectively to our qualified advice teams
Driving balanced, unbiased, quality conversations underpinned by a risk based approach
Responding to customer feedback and utilise this to improve the customer journey
Working to and achieving set KPIs on call quality, customer feedback and retention

Line Support Consultant Resume Examples & Samples

Providing technical input into problem records raised from incidents
Support configuration, custom C#, MVC, .net and SharePoint development to new and existing solutions in order to meet business requirements being able to read the code and apply bug fixes as necessary
Liaise with affected Users, other IT support teams, business areas and third parties in the investigation, resolution and escalation of problems & incidents ensuring that all OLAs & SLAs are met
Create and maintain technical documentation relating to the system design of the solution and other applications under the responsibility of the Application Support Team
Apply software patches, upgrades and deploy new versions of the application
Follow agreed change control procedures
Carry out daily checks on high risk areas of the application, Complete impact assessments for any changes to production instances
Provide support out of normal office hours as and when required
Provide technical expertise and guidance to less experienced colleagues
Identify new working methods, initiatives and technologies to improve the level of service provided by the team to both the business and other IT support teams
Is SC clearable
Has experience supporting and/or developing in Microsoft environments
Proactive approach to problem solving and service improvement
Ability to liaise effectively with clients and other support teams
Good planning and organisational skills
Experience in IT with the majority in application support
ITIL Foundation qualification
Proficient in one or more of the Microsoft Desirable Skills below
Strong problem solving and analytical skills
Ideally experience of some of Microsoft C#.net OR SharePoint OR & OR Visual Studio OR Microsoft dynamics
MS BizTalk 2013 Enterprise
Microsoft SharePoint 2013 Foundation
Microsoft Windows Server
MS SQL Server, Sitecore v8.1
Single and Multi-tier systems
Database/application backup and recovery, including disaster recovery
Performance monitoring and tuning
Educated to a degree or equivalent level
Strong willingness to work in service delivery
Awareness of “Good” customer service
In-depth knowledge of C#, .NET Framework 4.5
Knowledge of ASP .net/MVC v5.2
Sound working knowledge of Subversion/Visual Source Safe
Sound working knowledge of SQL2014
Knowledge of K2 Workflow Engine v4.6.11

Intermediate Global Support Consultant Resume Examples & Samples

Minimum of 3-5 years proven experience in on-site and remote technical Application Support (Ideally have health environment experience, yet not essential)
Bachelors Degree in Information Technology, Computer Science, Software Engineering or equivalent degree
Databases (SQL server)
Networking (http/https, tcp/ip, firewalls, proxies, ftp/sftp, ssh)
Performance (Windows performance analysis tools, java performance analysis, thread dump analysis, memory / heap dump analysis)
HTML, Internet Protocols, Windows (all versions), SQL, HL7, XML, RDBMS and JDBC
Trouble shooting tools - Fiddler
Programming languages - Ability to read and debug code (Java, .NET, C#, HTML, SOAP, XML)
Strong customer focus and genuine desire to assist
Strong understanding of software production support processes and environments
Think logically and analytically in a problem solving environment
Prioritise and manage time effectively, working independently and as part of a team
Resolve conflict and negotiate with differing parties
Work in a fast-paced work environment, learn new skills and be adaptable to change

CoE Hana Platform Support Consultant Resume Examples & Samples

Bachelor in Computer Science, Mathematics, Physics, or similar required
Experience with SAP HANA Development performance analysis, as HANA consultant minimum of 2 years experience working on system administration and performance improvement
ABAP coding is a nice to have
Knowledge on at least one Database analysis (HANA, ASE, ORACLE, DB2, etc.) from the SAP Basis and/or Development perspective
Excellent analytical skills with a flair for the very detail
Effective problem solving skills to achieve customer satisfaction
Strong team player who learns and adapts quickly in an international environment
Flair for continuous self-improvement
Willingness to travel on short notice, willingness to travel abroad. Short duration travels (one or two weeks) and travel time around 50% of the time
Work under pressure, critical situations, and extremely tight deadlines
Very high customer orientation
English - Good and effective in both spoken and written English (Mandatory)
Spanish – Good and effective in spoken Spanish (Optional)

Regional Support Consultant NFP Resume Examples & Samples

Builds and refines customer deliverables and templates
Weekly Calls with the RSC Team
Weekly One-to-Ones with the RSC Manager
Coordinate and perform webinars and regional sharing sessions

Technology Support Consultant Resume Examples & Samples

2+ years customer facing IT experience
Advanced proficiency with Word, Excel, Visio, PowerPoint, and SharePoint
Availability for On-Call rotation and/or working outside of standard business hours
1+ years customer facing IT experience in a Clinical IT environment
2+ years IT Leadership experience
Demonstrated experience with SQL, Tableau, and other reporting
Demonstrated experience telling compelling stories with data
ITIL Foundations / Intermediate / Expert certification
Experience in client relations / client management
Experience working with senior leadership stakeholders

MES & EAP Support Consultant Resume Examples & Samples

Through in-depth understanding of customer technologies and critical gaps and work throughout the work cycle until the implementation of the solution
Leads the execution teams ß-sites, evaluation and demos at customers site, through high involvement in the SOW and commitment schedule
Create & Lead new methodologies in order to optimized system performance for specific application
Lead customer Technical review meetings
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Explains difficult or sensitive information; works to build consensus

Dbmotion Support Consultant Resume Examples & Samples

Provide product support to customers via the telephone and/or Internet (e.g., instant message, email)
Maintain log of product issues and conveys customer feedback to product development staff
Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
Document problems and solutions to train lower-level support on how to properly address customer or product problems
Stay abreast of current technology in products, design changes, and new products offered
Typically requires 3-4 years’ experience with healthcare products in a support, of which at least 2 years’ experience is in supporting the assigned products and a demonstrated competence in functional or technical components of the assigned products
Familiarity with medical information transactions (HL7, CCD(A))

Broking Support Consultant Resume Examples & Samples

Experience in financial planning product and service brokerage is preferred
Ablility to work to a set schedule
Ability to work collaboratively and influence to drive outcomes
Understanding of financial product revenue structures, current regulatory requirements around product commissions and Ongoing Fee Arrangements

Support Consultant Resume Examples & Samples

Some Integration knowledge of other modules especially FI
Possesses a pro-active, can-do attitude and can demonstrate being able to work unsupervised when necessary
Experience of using / knowledge of SAP R/3 Release 4.6 and above

Customer Support Consultant REQ Resume Examples & Samples

Proven customer relationship experience
Knowledge of Utility electric overhead, underground and gas infrastructure
Demonstrated PC skills. Must be proficient in Outlook, MS Office,-Excel, Access, Word
Demonstrated electric and gas technical knowledge
Must have a valid NJ driver's license
Must foster an inclusive work environment , demonstrate all aspects of diversity
Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices
BA/BS in business
Understanding of PSE&G electric and gas tariffs with lighting product experience
Field construction experience
Knowledge of SAP CRM, SAP BW, SAP DWMS and GIS

Data Support Consultant Resume Examples & Samples

Conduct advanced statistical analysis to provide actionable insights, identify trends, and measure performance
Collaborate with the team to improve the effectiveness of business decisions through the use of data
Build learning systems that monitor data flows and react to changes in customer preferences, network constraints, and business objectives
Collaborate with engineers to implement and deploy scalable solutions
Provide thought leadership by researching best practices, conducting experiments, and collaborating with industry leaders
Use data mining and analytical expertise to explore and examine data from multiple disparate sources with the goal of discovering patterns and previously hidden insights, which in turn can provide a competitive advantage or address a pressing business problem
Minimum BA/BS degree in Statistics, Math, Physics, Computer Science or related quantitative degree
5+ years of relevant experience
MS/PhD preferred
Ability to mine large data sets and looks for valuable insights that drive business outcomes
Extensive experience with analytical and quantitative problem solving
Experience with analysis tool(s) such as pandas or R
Fluency with at least one scripting language such as Python
Comfortability working in a UNIX environment

Algorithmics Senior Support Consultant Resume Examples & Samples

Respond to incoming client support requests, and ensure that technical and IT issues raised are resolved promptly and to the client’s satisfaction
Follow up on referred enquiries to ensure that solutions are provided in a timely manner and to the client’s satisfaction
Ensure that client issues are properly logged and recorded
Provide consultancy to clients based on solid understanding of the Risk product suite and implementation requirements
Undertake setup and configuration of the Risk Analytics and third party products (database, middleware, reporting solutions) troubleshooting, testing (functional and volume) for original installation and system upgrades
Develop, design and implement new solutions that interface with the Risk Analytics solutions or product range
Degree (preferably numerate/technical) or equivalent
Ability to address and use initiative to deliver solutions to technical and business problems
Ability and desire to adapt, learn and explore new technologies
High degree of initiative and learning to work with complex software products with minimal supervision
Good command of English, both verbal and written
Understanding the principles of software or database systems development
Understanding of software development lifecycle
Familiarity with database essentials (SQL, installation, sizing, performance) Experienced DBA skills not essential, but familiarity with using one current RDBMS is preferred
Good hands on use of Unix and/or Linux commands
Working knowledge of Unix file system
Knowledge of shell scripting or programming languages such as Perl/Python/VBScript/Java/JavaScript/C++/C
Good sense of humour and an ability to thrive in a growing and dynamic organisation
Understanding of the financial market place (market data, fixed income products, derivatives) in terms of the underlying data
Exposure to or familiarity with risk management (market risk / credit risk in commercial or treasury environment)
Exposure to or familiarity with financial analytics and market data
Experience within small company, client facing culture
Reporting systems design and development – particularly using OLAP tools
Experience with middleware solutions
Familiarity with web based delivery, Java components
Other languages (preferably European)

Program Support Consultant Resume Examples & Samples

Manage project direction for MMES programs with creative services, copywriter support and internal/external vendors to assure direction and delivery are clear and timelines are executed
Implement and execute overall program support in all aspects outlined in the program design outline by Lead Planner and business partner
Manages, monitors and maintains overall project scope and communicates status of scope to all team members involved in the program
Provide accurate, timely and comprehensive written and oral communication for MMES team, cross-functional teams and all business partners
Understanding of varied brand applications. Brand expertise, knowledge of use of LMI logo and Olympic markings and colors to assure accurate use and protect the integrity of the brand. Understanding of varied brand applications
Manage the copy direction to ensure the writer is briefed of program design throughout all communication means and its different stages from attendee view
Manage and execute special projects as assigned
Bachelor’s degree or equivalent experience, as well as 5-7 years’ experience in a related field
Strong project management skills in a high pressure corporate environment are required
The ideal candidate is process and detailed oriented to ensure all relevant control processes are adhered to
Knowledge of creative/design and print production is preferred, as is the ability to manage multiple functions for different projects
.Positive attitude, strong ethics and overall team player

Client Support Consultant Resume Examples & Samples

Acting as the conduit between both SL's operations and relationship hub to successfully deliver leading edge solutions in the retention of our corporate client business
Balancing the needs of the CBC, employer, trustees and employees with the needs of Standard Life
Demonstrating an understanding of Standard Life's risk management framework and acting within these guidelines at all times
Delivering through virtual teams to ensure the effective delivery of the client plan objectives
Maintaining a comprehensive knowledge of the large employer market, responding appropriately to changes and ensuring opportunities are identified and optimised
Establishing a core understanding from the three key stakeholders - Customer Operations, Large Employers and Relationship Managers to agree and manage through a solutions based approach a client fit resolution
Ensures client plans are in place and designed to achieve the best fit solution and responsible for working collaboratively across the business to ensure resources are secured, timescales are met and plans delivered
Continually using knowledge and understanding of SL products, proposition and operational capability to evolve and grow the client plan and support the RM's successful management of their aligned client
Responsible for the quick and effective resolution of client issues by working collaboratively with the business, ensuring appropriate governance framework is followed
Spot issues and acts quickly to mitigate risk and avoid negative consequences, this includes regulatory, financial, operational and reputational and conduct risk
Supports significant process transformation activities as part of continuous change programmes and responsible for the input into business readiness plans for aligned clients and the operation
Responsible for identifying and leading on internal continuous improvement in SL's client management provision from both the Relationship and the Operations perspective
Ensures all client activity/requests are dealt with in a timely, professional and compliant manner
Delivers clear client improvement plans which provide stakeholders with reassurance that issues are being avoided ensuring a reduction in both volume & impact
Influence internal stakeholders and build and maintain relationships within wider SL business to deliver best outcome for client

Days Customer Support Consultant Resume Examples & Samples

Provides support for veterinarians and other customers related to in-house pet and other animal health-care diagnostic instruments. Resolves customer issues such as troubleshooting instruments installed at customer locations, solving computer networking issues and other questions. Processes customer sales orders and resolves billing questions. Maintains customer documentation and information on system
Reliable and dependable attendance is an essential function of the position. Adherence to attendance-related policies and expectations is critical to this position
Familiarity with networks CISCO, DELL, or Microsoft Certifications strongly preferred
Personal computer skills, including Microsoft Office
Strong computer and technical skills, with aptitude to learn applicable software and hardware as needed

Hrms Support Consultant Resume Examples & Samples

Two to four years of experience in Human Resources administration, HRIS implementation, training, consulting or a related role (an asset)
Knowledge of benefits administration, talent and/or performance management applications (an asset)
Strong interpersonal skills, the ability to communicate effectively (both verbal and written) and the ability to organize tasks in a logical priority
Demonstrated ability to work individually and as part of a team
Fluently bilingual, English and French

Digital Product Support Consultant Resume Examples & Samples

Work with Service Now, incident management tool and collaborates with peers and other technical teams to gather information, troubleshoot incidents, and coordinate resources in order to resolve issues and communicate to stakeholders
Develop close partnership& work with CCC, Allstate Technology and external vendor
Primary business point of contact for user issues and requests, business troubleshooting, analysis and resolution
Performs problem management and participates in the problem review process to discover root cause, assist in appropriately assigning root cause remediation tasks, and follow up with Allstate technology (ATSV) on follow up tasks as needed
Participate in IT projects, working with various technical and business teams to carry out deliverables for production support. May coordinate the daily and long term tasks of team members
Managing high volumes of user tickets and being able to prioritize multiple issues effectively
Communicating directly with CCC,understand end user requirements and relationship building
Looks for ways to improve and promote customer satisfaction
Execute multiple projects and take ownership of Production Support related small projects, including delegating tasks, managing. Schedules for the team, and determining project requirements
Ensure that team follows the established process for issue tracking and reporting and give feedback for process optimization
Monitor & manage/improve morale, provide appropriate feedback to leadership
Responsible for creation and maintenance of knowledge articles to be used internally and/or externally regarding training, best practices, solutions or process as it relates to products, environments, and related technologies
Responsible for identifying, routing and/or managing customer inquiries to the appropriate area within the company
Understanding of team objectives and implementing or supporting online tactics
Effectively managing projects across internal, management, agency, and technology teams
Providing regular updates to lead (s) and stakeholders on project status, issues, concerns, and successes
Escalate difficult or urgent product issues to the designated development or service resources within service level targets
Identifying and resolving customer issues, seeking direction when needed
Coordinating communications across internal, management, agency and technology teams
Facilitating necessary user-acceptance testing (UAT)and/or post-launch remediation .Release weekend support and communicate the result
Analyzing metrics to understand opportunity areas and improvements
2-3 years of web based technology , Product development , UAT and Production support
Good understanding of SDLC and Product lifecycles
Ability to create test plans / scripts from requirements
Business owner of small project
Expert knowledge of ServiceNow
Good communication skills and ability to work in (and influence) teams

Benefits Support Consultant Resume Examples & Samples

Experience of working within a Local Government Housing Benefits/Council Tax Support service
Excellent communication and customer relationship skills particularly being able to convey complex issues both verbally and in writing
Excellent organisational and problem solving skills
Experience of working within a service delivery/software supplier environment
Experience of Capita’s Housing Benefit/Council Tax Support applications
Technical skills including an understanding of SQL and relational databases hosted in multiple environments

Knowledge Management & Portfolio Support Consultant Resume Examples & Samples

Providing day-to-day portfolio management support and liaison with national counterparts and UNDP country offices, under the GCF-funded readiness programme
At least 4 years of proven work experience in climate change policy, negotiations, finance, and/or climate change project development or management (max. 20 points)
Demonstrated experience in knowledge management and/or results-based monitoring and evaluation, including development of knowledge management products, such as case studies, success stories, etc., preferably in climate change field (max. 20 points)
Demonstrated experience in project management which requires coordination with multiple stakeholders (max. 20 points)
Previous experience in UNDP is an advantage (max. 5 points)

Senior Systems Support Consultant Resume Examples & Samples

Understands and applies detailed knowledge of analysis tools/techniques, issue resolution and relevant factors in the industry
Consistently performs in the top of Consultant peer group and is recognized a subject matter expert in a particular domain
Senior level advisory resource on medium to large implementation projects and ongoing support; achieves utilization, client retention and client satisfaction
Viewed as key resource in department
Proven time management skills to manage multiple priorities and deliver timely and accurate work

100

Support Consultant Technology Demos Resume Examples & Samples

Exposure to Middleware products like WebLogic or any application Server
Exposure to Oracle Database
Exposure to Cloud / Cloud architecture
English Advanced proficiency and fluency (including writing) are mandatory
Good analytical, troubleshooting and problem solving skills
Results orientation, you won’t be satisfied until the job is done with the right quality!
Ability to work in a virtual team. To get a specific job done often requires working together with many colleagues spread out in different countries
Self-motivated, you have the natural drive to learn and pick up new challenges

101

Project Support Consultant Resume Examples & Samples

Procurement and contract management support
Administrative Support
Project Management Support
Promotes knowledge management in UNDP and a learning environment in the office
Actively works towards continuing personal learning and development in one or more areas, acts on learning plan, and applies newly acquired skills
Minimum of 3 years of experience in financial resources management, project management or Administrative support functions (max.20 points)
Knowledge of and working experience in UNDP-GEF is an advantage (max. 5 points)
Good knowledge of an ERP System (such as Atlas) and UNDP Procurement, Finance and Accounting structure is an advantage (max.10 points)
Solid experience in project cycle management highly desirable (max.5 points)
Only those applications which are responsive and compliant will be evaluated
Offers will be evaluated according to the Combined Scoring method – where the technical criteria will be weighted at 60% and the financial offer will be weighted at 40%
Applicants must submit a duly completed and signed UNDP Personal History form (P11) to be downloaded from the link below
Applicants must submit a duly completed and signed Annex II Offeror´s letter to UNDP confirming interest and availability for the Individual Contractor (IC) assignment to be downloaded from the UNDP procurement site

102

Oracle Financials Support Consultant Resume Examples & Samples

Functional design and production of associated documentation
Small scale implementations such as documenting and configuring new modules or extending current footprints
Delivery of user training and workshops
Testing functional or technical solutions
Assessing customers’ existing configurations and advising on process improvements
Significant experience with Oracle E-Business suite 11.5.10 / R12 covering the majority of the following
General Ledger, Sub-Ledger Accounting, Payables, Receivables, Advanced Collections, Project Costing, Project Billing, Cash Management, Fixed Assets, Purchasing, iProcurement, iExpenses, eBusiness Tax
Working knowledge of some of the following Oracle tools
SQL Plus, Toad or SQL Developer, Workflow, AME (Approvals Management), Discoverer, BI Publisher
Well versed in Oracle AIM Methodology
Knowledge of key functional processes related to the use of Oracle Financials
An accounting qualification or demonstrable knowledge and experience of key accounting processes and functions

103

Associate Client Support Consultant Resume Examples & Samples

Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
The ability to learn and apply basic concepts in new situations
Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner

104

Associate Client Support Consultant Resume Examples & Samples

Provide customer support through incoming calls
Respond to inquiries regarding ADP products
Answer client non-technical questions regarding payroll, HR and PC navigation (training will be provided)
No previous experience required
Bachelor's Degree, May 2017 undergraduate preferred
Between one and five years of customer service work experience
Demonstrated ability to provide positive results with professionalism and a strong focus on client satisfaction
Previous experience working with clients in a fast paced, complex, deadline-oriented service environment (such as retail, restaurant, banking, etc.) is a plus
Effective verbal and written communications skills required, along with good interpersonal skills and ability to contribute in a team environment
Ability to work under the pressure of time constraints and to prioritize your work-load and commitments
Must be able to work flexible hours during peak processing periods, including calendar year-end
Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner

105

Associate Client Support Consultant Resume Examples & Samples

Participate within Agile SCRUM teams
Implement coding solutions to meet requirements
Resolve QA (internal) and customer facing (external) issues logged against coding solutions
A minimum of 8 years software development experience
A robust understanding of front-end technologies, Object-Oriented JavaScript, AJAX, XHTML, HTML, XML/DOM , Node.js, Angular JS, React JS, JS-Based framework
Experience with Web Services (REST, SOAP, XML-RPC, etc) and multi-threaded applications
Familiarity with Java and an in-depth understanding of other Java technologies, including JDBC, JMS, and messaging (e.g. MQ Series, Oracle AQ, JMS, etc.)
Full lifecycle development experience on large projects, creating distributed and scalable business systems

106

Associate Client Support Consultant Resume Examples & Samples

Clliebtnt Service Expert Experience
Technical Experience
Technical Troubleshooting Experience

107

SAP CRM Support Consultant With English Resume Examples & Samples

Proven experience in functional support or implementation of SAP CRM (or similar module)
Solid problem solving, technical and analytical skills
Strong German language skills (both written and spoken)
Good English language skills (both written and spoken)

108

Decision Support Consultant Resume Examples & Samples

Consultation
Key business contact throughout numerous business units that may assist in the resolution of issues or problems
Access, review, utilize, contribute content to and participate in the maintenance of the shared Enterprise Informatics Intellectual Capital Repository to include but not limited to, review/editing of content submissions and best practices, audit reports, etc. The incumbent is expected to make major contributions to the Repository
Performs Enterprise Informatics liaison advocacy for emerging areas of Highmark business and leads support liaison advocacy on behalf of selected Highmark business areas. Advocacy involves the representation of the business partner’s critical business objectives when prioritizing new work requests vis-à-vis existing workload and resource commitments
Provide overall technical direction (analytic and/or computing) of complex projects to creatively implement effective decision support applications and consultation on the design, testing, and enhancement of reporting systems. Recommends improvement to plan design
Provides feedback to various areas in order to improve service delivery and enhance program design efforts
Develop and foster relationships across Highmark and with professional organizations, user groups and industry trade groups to stay current with technology and analysis methods
Modeling & Methodologies
Work independently or leading a multidisciplinary team, designs and implement new analytic models and methodologies of a complex nature for profiling providers, assessing patient outcomes, studying cost and utilization trends and quantitative projections of industry and competitor performance, and conducting other general decision support activities
Lead special complex studies, computer simulations, statistical testing and projects to solve unique problems/questions identified by middle/senior management, business partners, coalitions and governmental agencies. These studies and projects may involve all aspects of the health insurance business and care management processes and may be confidential in nature or for public dissemination
Performs or leads staff in the development and maintenance of highly complex computer programs using 4GL programming languages and other advanced database/SQL technology, statistical modeling, system testing activities, lead initial problem identification and resolution activities, maintains program/system documentation and prepares/maintains operations documentation for assigned applications
Utilize or lead the integration of data obtained from external sources such as HC4, HMS, Medco, Acxiom, NCQA, and BCBSA with internal Highmark data. This position routinely utilizes data including, but not limited to: medical/surgical physician and institutional claims and encounters, clinical data, prescription drug data, membership data, dental and vision claims, provider data, financial data (i.e., revenue, premium, billing, pricing) and a variety of external normative and benchmark data
Lead the evaluation and selection of new complex clinical and technical products and methodologies necessary to enhance current capabilities and positively impact corporate performance
Researches, manipulates, and prepares data related to Health Management programs that document program activities and the results of Health Management interventions and initiatives
Execute all facets of the Informatics project management process and lead multiple project managers
Independently complete problem definition, requirements gathering, analysis design, statistical testing, results interpretation, and presentation of findings (online, written or verbal)
Independently ensure that the resulting methodologies/processes/software systems are compatible with the corporate technology architecture and is responsible for planning and managing the ISG implementation of the new function/object into the production processing environment
Identification of parallel issues and project needs in medical and/or business literature
5-10 years’ experience in support of a Marketing function or Data Analyst role or in a business environment with responsibility for application of technology in the solution of business problems
5-10 years’ experience in querying relational databases utilizing 4GL programming languages such as: SAS and SQL
5-10 years’ experience performing project management activities, such as
Problem identification
Meeting project standards and deadlines
Collection of sufficient & accurate information
Demonstrated strong programming skills and modeling skills, with an emphasis on reimbursement constructs
Demonstrated strong analytical skills working with actuarial data set, with goal of calculating statically insurance risk and premiums
Demonstrated advanced skills and experience using sophisticated analytic techniques and tools to solve complex problems and reveal insights derived from data analysis not readily apparent through the application of more standard techniques and tools
Ability to take complex business issue and transform it into analytical framework and model
Demonstrated ability to concurrently perform multiple complex tasks as directed or as needed, in a manner that maximizes productivity

109

Junior Web Support Consultant Resume Examples & Samples

Basic SQL expertise is required to be able to run SQL Queries, pulling queries to gather data from the DB's. (SQL-DB2-Excel-Access)
Familiarized with web browsers is a necessity as they will be troubleshooting various web based browsers. (Focus on Internet Explorer, Google Chrome, Firefox, and Safari)
Research and analytical skills for troubleshooting and support to the internal client executive team
Junior level experience 1-3 years is fine as far as work experience

110

Workday Support Consultant Resume Examples & Samples

Bachelor degree (computer related field preferred)
Must be local to New York metro area (specifically Princeton, NJ) or Tampa, FL
Sense of urgency to achieve timely, quality results
Varied activities in a fast-paced environment
Technical, analytical focus
Work within established standards and guidelines
Expertise-based problem solving
Pro-active, problem solving/ decision-making orientation
Seek to minimize risk
Task-based and factual communication and collaboration
Authoritative leadership based on specialized expertise, knowledge of systems
Workday Talent/Performance module certification is a plus

111

Junior Web Support Consultant Resume Examples & Samples

Analyzes business unit requests and understands business requirements, working with various technical staff members to determine possible solutions and communicate business and system impacts to IT and Operations staff
Participates in business meetings involving providing input as to how data is created, stored and used (re-used) as it relates to our business processes
Intuitively and completely performs analysis and troubleshooting of application and process issues to identify the "root" cause, while seeing the entire impact of the issue on all business processes
Participates in cross-functional project teams for new systems development. Creates documentation of business requirements for system enhancements
Creates test plans and scenarios and performs testing on system enhancements for usability, performance and adherence to standards. Documents and reports results to development team
Recommends new process improvements and conducts end user and peer training; including the creation of formal documentation
Successfully interprets and communicates complex information to others including end users, upper management and development staff
Takes ownership of issues, collaborates with other teams, and team members to manage them through to completion
Continuously develops expertise in the data within systems database tables as new processes and tables are created
Conducts production table updates, inserts, and deletions using DB2 SQL, maintaining integrity and accuracy of data

112

Production Support Consultant Resume Examples & Samples

Plays lead role on projects
Plays subject matter expert on projects
Perform and lead testing of applications to ensure proper operation and freedom from defects
Document and track testing defects through to resolution
Create and/or provide input into the development of moderate to complex project schedules
Monitor and report on project schedule progress and obstacles
Identify, document and escalate project issues and risk
Incident management and communication
Escalated research
Perform complex workflow analysis and recommend quality improvements
Vendor liaison
Bachelor's Degree from an accredited university OR 5 years of banking experience
3 years of experience in Microsoft Office/Access
4 years of experience working with incident resolution or problem determination
4 years of experience developing UAT plans/scripts

113

Support Consultant Resume Examples & Samples

Accurately and completely process online and traditional ticketing/fulfillment requests, back office error corrections, and non refundable tracking
Use the appropriate BCD Travel tools and systems to complete requests
Maintains current knowledge of the various travel industries supported (air, car, hotel, etc.)
Effectively uses all available resources (knowledge resources,unused tickets, etc.)
Handles additional tasks as assigned
Performs follow-up as needed to ensure accurate completion of the reservation
Seeks assistance from others, including suppliers for the resolution as appropriate
Communicates recurring issues to leadership
Meets individual and team goals
Completes assigned tasks with a minimum of errors
Generally follows BCD Travel call/email guidelines
Adheres to BCD Travel policies and procedures to maintain quality control
Responds and completes the incoming request/task within the established guidelines
Thoroughly reviews reservations and completes all required actions
Provides constructive feedback on daily operational processes
Completes tasks as assigned
Offers assistance to team members within and across teams when solicited
Uses positive language and word choices to avoid negative reactions
Matches tone and pace
Applies proper BCD Travel communication guidelines (clear, concise and personal) to interactions
Uses correct grammar in interactions
Must be able to come to work promptly and regularly
Must be able to take direction and work well with others
Must be able to work under the stress of and meet deadlines
Must be able to concentrate and perform accurately while meeting applicable productivity measures
Must be able to change productively and to handle other tasks as assigned
Proficient in a specified airline reservation system
Ability to work nights and weekends when needed
Understands and accurately applies travel supplier rules
Maintains current knowledge of the state of the various travel industries supported
Must understand the on-line booking process and have a good knowledge of the

114

Regional Support Consultant Resume Examples & Samples

Works closely with customers
Executes the RSC activities for the customers
Trusted Advisor for customers
Works closely and ensures constant communication with the Account Executives
Works with Product Management to provide market insight
Works with Support to understand customer themes and to eliminate cases proactively

115

Software Implementation Support Consultant Resume Examples & Samples

A high level of numeracy
Strong working knowledge of Excel
Familiarity with web-based applications
Ability to learn new software applications rapidly
Effective communicator with good interpersonal skills as this is a customer-facing role
Knowledge of relational databases or technical experience is highly desirable (in particular SQL & XML)
Previous experience in a customer facing role within a private sector company environment

116

Business Support Consultant Resume Examples & Samples

Support the development of clear and regulatory compliant policies across Collections & Recoveries for all products
Work with different business areas to maximise success and customer experience through policy and strategy development
Evaluate and analyse effectiveness of core strategies
Identify improvements in policy/ strategies that delivers tangible and measurable benefits
Translate reports and manipulate data into business Insight that drives performance
Work with stakeholders to ensure we are actively involved with external decision making bodies responsible for issues which may directly or indirectly influence working practises, regulation or guidance
Monitor and report industry activity and key trends
Undertake impact/gap analysis on changes in regulation/guidance
Undertake analysis and report findings on performance in key activities in comparisons to industry peers

117

Foreign Partnerships Program Support Consultant Resume Examples & Samples

Experience with creative problem solving, communications, and in consensus building
Experience with Microsoft Office tools, including Word, Excel, PowerPoint, and SharePoint
Knowledge of the IC community
Active TS/SCI clearance with a polygraph

118

Finance / Business Support Consultant Resume Examples & Samples

Emails from the Customer Services team will be dealt with quickly and within agreed service standards
Ledger debts will be cleared; where required, customer will be chased for payment by telephone and letter
Customers will be referred to Debt Recovery Agents where payment cannot be collected
Deal with Addacs reports as received from BACS website
Deal with debts referred for chasing by DL4B claims team
Achieve own and team agreed key performance objectives
Role Holder will be subject to processing audits in order to confirm required standard of work is being achieved
Work effectively with all teams across the business & group to ensure business goal are met
Be aware of and comply with rules and requirements of the FSA and any other legal regulatory or risk frameworks
Reinforce the culture and core values through appropriate behaviours and actions
Complete outbound calling retention activity to achieve agreed monthly targets
Process items of post within agreed timescales
Process Renewal exceptions and changes to DL4B policies
Provide support to offshore consultants with queries relating to Finance and Business Support

119

It-technology Support Consultant Resume Examples & Samples

Technical and exceptional customer service skills are a must
A positive personal and professional attitude is required
Ability to troubleshoot issues and provide technical solutions for the issues
Excellent documentation and communication skills are required
Previous help desk or call center experience
2 years IT support experience
A+, MCSE, MCSA, HDI Certifications are desired

120

Senior Techincal Support Consultant Resume Examples & Samples

Serve as a technical subject matter expert(SME) and provide technical leadership in specialized areas within our Engineering support team
Author white paper solution articles for publication to our user community through our support web knowledge base
Travel to our customer sites where required. This is usually less than 25% of your weekly activity time and will occasionally involve international travel

121

Decision Support Consultant Resume Examples & Samples

5-10 years’ experience in support of a Marketing function or Data Analyst role or in a business environment with responsibility
Demonstrated strong programming skills, with an emphasis on the utilization of SAS and SQL, or comparable 4GL programming language, in querying relational databases
Demonstrated understanding of relational databases and normalization schema, data source availability, interpretation of field elements, their application and interrelation and file structures and system requirements necessary in accessing information and in investigating and attempting to resolve data anomalies

122

Senior Decision Support Consultant Resume Examples & Samples

Provide insight into Enterprise Informatics analyses and provide consultative guidance to Highmark partners
Access, review, utilize, contribute content to and participate in the maintenance of the shared Enterprise Informatics Intellectual
Performs Enterprise Informatics liaison advocacy for emerging areas of Highmark business and leads support liaison advocacy on
Utilize or lead the integration of data obtained from external sources such as HC4, HMS, Medco, Acxiom, NCQA, and BCBSA with
Researches, manipulates, and prepares data related to Health Management programs that document program activities and the
10-15 years’ experience in support of a Marketing function or Data Analyst role or in a business environment with responsibility for application of technology in the solution of business problems
10-15 years’ experience in querying relational databases utilizing 4GL programming languages such as: SAS and SQL
10-15 years’ experience performing project management activities, such as
Strong knowledge of other Highmark business areas, their processes and data flows as they impact analyses performed by Informatics, including knowledge of file structures, system requirements, processes and functionality
Demonstrated strong written and verbal communication skills with an emphasis on management-level consultative customer service, conflict resolution, interpersonal and group/meeting presentations or participation in meetings involving technical, non-technical and customer associates or audiences
Strong understanding of the terminology, techniques, and reimbursement mechanisms employed in the delivery of healthcare is necessary

123

Tech Support Consultant Resume Examples & Samples

Ensure integrity and performance of endpoint and application environment
Participate in IT projects as assigned (e.g., new tool development, process mapping)
Support / contribute to resolution of hardware / software problems / issues
Participate in architecture and infrastructure roadmap and project planning
Identify solutions to a variety of non-standard requests and problems
Work with minimal guidance; excellent teamwork with other infrastructure staff required
Support various business systems and react with a sense of urgency to error / outage notifications
Ability to communicate technical information to non - technical personnel
Timely response to telephone calls, email and personnel requests for technical support
2+ years of experience overseeing IT endpoint implementation and support
2+ years of experience leading support of a 24X7 global endpoint enterprise
2+ years of experience with ITIL workflow
2+ years of experience using ServiceNow
Experience supporting individual insurance healthcare space
Experience building metrical reports building support stories

124

Business Support Consultant Resume Examples & Samples

Participate in staff interviews
Take action on customer complaints
Support Smart Energy efforts
Assist with safety meetings
Order supplies based on deparmental needs
Assist with FieldNet reports
A Bachelor’s degree in the applicable field of study. Less than a Bachelor’s degree may be acceptable if accompanied by extensive Company or industry experience in positions that demonstrate required abilities and performance
Background in Utility Operations
Knowledge of FieldNet, SAP, Lotus Notes and Microsoft applications

125

Executive Support Consultant Resume Examples & Samples

This role will work closely with key support teams in our organization to provide a high level of support to the Executives of the Company
Piloting and testing solutions
Collect and use feedback from customers and stakeholders to help measure effectiveness of our services
Help develop and enhance customer and stakeholder relationships
Must have 2 years of technical experience supporting IT end user equipment
Deep knowledge and technical expertise in IOS, MS technologies (Windows, Office, Skype, Exchange)
Advanced hardware troubleshooting of PCs, laptops, mobile devices, and printers
Strong understanding of videoconferencing and teleconferencing technology
Strong customers focus and a “service orientated" mindset with the ability to work with business at all levels of the organization
Ability to troubleshoot with our vendors on issues affecting our user base
Ability to work non-standard hours as required
4-year college degree
7 years of technical experience supporting IT end user equipment
Strong communication skills both verbal and written
Excellent Organizational skill

126

SAP SD Support Consultant Resume Examples & Samples

Be accountable for keeping solutions in a compliant state (GxP, ICFR), adhering to agreed service levels as well as valid procedures
Be accountable for designing solutions taking into consideration business as well as technical needs and dependencies to related solutions
Support the Solution Owner: This includes the preparation of all CMT related processes and deliverables like the agreement of the budget and the assignment of change requests to changes and projects
Monitor the support processes and vendor performance through KPIs and SLAs incl. communication to relevant stakeholders
Develop and manage business/technical critical know-how within area of expertise
Apply good understanding of business area incl. business processes and roadmap to evolution of solution
Manage onsite and offshore contractors and vendors
Design and continuously improve the operating effectiveness of IT processes like incident, change and problem management as well as the collaboration with several stakeholders (like vendors, information manager and end user) for the related solutions and systems

127

National Engineering Support Consultant Resume Examples & Samples

Good analytical and report-writing skills
Commitment to team and cross-disciplinary work
Emphasis on delivery of results and reacts well to constructive criticism
Proficiency in English
Strong ability in software related to solar PV design (e.g. PVsyst, Homer…)
Bachelor’s degree in Electrical Engineering or related discipline
Master’s degree in related field is a plus
Relevant experience of not less than 2 years, preferably within the solar PV industry

128

Frontline Support Consultant Resume Examples & Samples

Be one of the first to support and work at the leading edge of our products?
Provide first level support to issues raised by Oracle Pre-Sales teams and Partners
Take support calls to the GSE Demo hotline, fix or triage global demo issues across all Oracle products
Troubleshoot Support Tickets
Provision demo environments to match Pre-Sales teams requests
Monitor and health check demo environments to ensure highest levels of availability and performance
Ensure environments are clean and refreshed after current demo is completed
Ensure timely resolution of functional and technical demo issues
Keep own knowledge up-to-date in line with new demos being released by GSE
Excellent written and oral communications skills

129

Business One Support Consultant Resume Examples & Samples

Work Hours: shift schedule may vary from 9:00 – 22:00 to meet the business needs for the Americas
Fluency in English / Excellent communication skills
Programming background (VB / JAVA / .Net / C# / Java Script) / MS Visual Studio
X-technologies (XML, XSL, XPATH) / Web services / API
Web-technologies (HTTP, Web service call)
Interface-technologies (flat file, mail, ftp, http, SAP ERP) is a plus
Experience with Windows Server OS platforms and tools like Performance or resource monitor

130

Technology Support Consultant Resume Examples & Samples

Installation, configuration, and maintenance of desktop computers thin clients, laptops, tablets, printers, and other hardware devises as needed
Installs, configures, maintains, and repairs electronic equipment that includes, but is not limited to, wireless control and AP’s, intercom systems, telephone systems, electronic surveillance systems, and network equipment. This will include the network, telephone, camera wiring and fiber optic cabling, and all related equipment required to make such systems operable
Provides backup for the TSC III in their absence and performs other duties as assigned
Two (2) years network administration related experience in installation and maintenance of PC systems with emphasis on open source systems
Experience with the installation, configuration, maintenance, and repair of electronic equipment including, but not limited to, network equipment, electronic surveillance systems, telephone systems, intercom systems, repeater systems, etc
Possess a CompTIA A+ certification or be actively enrolled in a CompTIA A+ Certification course and able to pass test within one year of hire
STEP 1: Register by completing the online Personal Data Form at https://admin.ks.gov/services/state-employment-center/job/why-register
Online State of Kansas Application form
CompTIA A+ Certificate (if applicable)

131

AIM Support Consultant Resume Examples & Samples

Frontline support for Investment Accounting Customers
Frontline support for Portfolio Asset Management
Cross train RealPage consulting teams and support teams
Provide billable consulting when required for small projects
Document product defects and confirm defects with customer and product management
Monitoring and responding to Sales Force ticket queues
Participate in product design session
Provide product feedback to product management based upon usability and use cases
Provide support to RealPage Consulting Partners for PAM and Investment Accounting
Participate in certification training for consulting partners
Maintain strong employee satisfaction, engagement and delivery readiness within areas of responsibility
Strong accounting experience
Demonstration of excellent communication skills, both written and verbal, communicating effectively with product managers, consulting, support and customers
Ability to work under pressure well
Very customer focused with good people skills
Possesses a passionate, positive, optimistic, energetic personality with the highest levels of integrity and ethical business practice
A proven ability to develop strong working relationships in a matrix environment and establish a high level of credibility across functional lines of business and organizational levels
Bachelor’s degree and property management and property management systems experience
Ability to travel, approximately 20%

132

Program Support Consultant Resume Examples & Samples

In-depth knowledge on development and humanitarian issues
Capable of working in a high pressure work environment with frequent urgent deadlines
Ability to handle confidential and politically sensitive issues in a responsible and mature manner
High level logical and methodical organizational skills
Ability to lead strategic planning, results-based management and reporting
Ability to lead formulation, implementation, monitoring and evaluation of joint development pro-grammes and projects, mobilize resources
At least 3 years of relevant work experience in International Development and/or humanitarian re-sponse
Highly familiar with UN Humanitarian and Development Interventions, work experience with UNDP and/or UNHCR is preferable
At least 2 year experience in conducting/a part of research on development programmes and the draft-ing of knowledge products
Experience in supporting Development/Resilience programming in emergency is an advantage
Experience in the Middle-East is an advantage
Cover letter (not more than 250 words)
Financial Proposal that indicates the all-inclusive fixed total contract price, supported by a breakdown of costs, as per the table given in section (template provided)
CV/P11
Cover letter
Master’s Degree or equivalent in Development Studies, Public Administration, International Af-fairs, Economics, Political Sciences, Social Sciences or related field
At least 3 years of relevant work experience in International Development and/or humanitarian response
At least 3 years of relevant work experience in International Development and/or humanitarian response;20%
Highly familiar with UN Humanitarian and Development Interventions, work experience with UNDP and/or UNHCR;20%
At least 2 year experience in coordinating research on development programmes and the drafting of knowledge products;20%
Prior experience working in the middle east;20%
Experience in supporting Development/Resilience programming in emer-gency is an advantage;20%

133

Administrative Support Consultant Resume Examples & Samples

Organizing workshops, seminars, Steering Committee meetings and any other required event
Admin support to the project by compiling and preparing contract documents and ensuring submission and follow-up with the relevant UNDP Operations Staff
Manage processes for the recruitment of consultants and facilitate their logistical needs
Support the PCCS in following up with project partners on financial and progress reports
Manage the Joint Secretariat calendar
Maintain effective relationships with project stakeholders
Work goal-oriented based on minimum supervision
Organise and prioritise work to meet client needs and deadlines
Prepare timely inputs
Report to internal and external clients in a timely and appropriate fashion
Establishes, builds and sustains effective relationships within the work unit and with in-ternal and external clients; and
Responds to client needs promptly
Excellent communications, organizational & interpersonal skills
High-level of IT/computing skills (minimum Microsoft Outlook, Word, Excel, Power point)
User skills in ERP based financial management
Good drafting and writing skills in English
Ability to work independently to fulfill assigned tasks
Minimum of 3 years of relevant experience in administration or project support services (travel, budget, event planning, logistics, protocol, etc.) is required
Previous experience within the UN System,
Familiarity with UN finance, operations policies and guidelines is strong asset
Experience in the usage of computers and office software packages ( MS Word, Excel etc and advanced knowledge of spreadsheets and database packages)
Duly accomplished Letter of Confirmation of Interest and Availability using the template pro-vided by UNDP
Financial Proposal that indicates the all-inclusive fixed total contract price, supported by a breakdown of costs, as per the table given in section D. template provided
CV/P11 with 3 references
Bachelor degree in accounting, economics, office administration or any other relevant field
Minimum of 3 years of relevant experience in administration or project support services (travel, budget, event planning, logistics, protocol, etc.)
Previous experience within the UN System
Bachelor degree in accounting, economics, office administration or any other relevant field;20%
Minimum of 3 years of relevant experience in administration or project sup-port services (travel, budget, event planning, logistics, protocol, etc.;30%
Familiarity with UN/ finance and operations policies and guidelines;20%
Fluency in English and Arabic required;15%
Experience in the usage of computers and office software package;15%

134

Support Consultant Resume Examples & Samples

Acting as main point of contact for individual clients, managing their priorities and expectations of cases raised and the associated solution
Maintaining support SLA
Being familiar with all aspects of the 4sight software suite
Communicating with clients to understand problems and provide solutions -- via email, phone and WebEx
Problem solve with support and development teams to understand source of issues, as required
Present solutions to clients to ensure continuity of work
Provide development code changes where required
Ensure that full testing and QA process is maintained
Perform internal code review for fixes, ensure a high standard of code and solutions
Manage and execute the software release process
On-site support at client offices where required
Share and develop product and technical knowledge within the teams
Reporting and escalating to local support manager
Oracle PL/SQL -- experience of maintaining procedures/functions and ability to query complex relational databases
Java -- understanding of Java and ability to maintain code within a 3-tier environment
C# / .Net -- basic understanding of WPF
Scripting -- ability to understand/maintain shell scripts for Windows/Linux environments
Educated to a good standard, with at least 5 GSCE's (or equivalent) including English and Mathematics

135

Lettings Support Consultant Resume Examples & Samples

Organisation
Relevant legislation affecting the the move in process
Customer care
Written and oral communication
Previous administration experience preferred but not essential

136

Global Customer Support Consultant Resume Examples & Samples

To answer all telephone calls into the Inmarsat customer service team within three rings, recording the details of the caller, evaluate their enquiry and to offer solutions that meet their requirements
Log all incoming faxes and e-mails into the Inmarsat Customer Relationship Management (CRM) system and provide initial acknowledgement within two hours of receipt
Ensure that all enquiries and complaints relating to Inmarsat are dealt with efficiently and satisfactorily with close follow-up on information that relates to activation provisioning, Quality of Service (QoS), billing, and fraud referring to first line support as required
To maintain an up-to date knowledge of the information in the public domain, including fact sheets, corporate website and details of marketing campaigns so as to be able to respond to any questions that may be asked
Ensure that all process driven requests are actioned and all relevant administration completed
Service Level Agreements (SLA’s) to be consistently achieved across all customer tiers
Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner
Serve as liaison between customer support team, management and customer to improve customer service and business productivity
Analyse customer complaints and provide appropriate corrective actions
Ensure customer satisfaction by meeting customer needs in courteous and timely manner
Track, follow-up and resolve customer’s outstanding issues in a timely fashion and aligned to SLA’s and KPI’s
Develop customer service programs in order to provide outstanding service
Prepare documentation and reports on routine customer correspondence for future reference purpose
Assist in training peers on improving customer support service
Develop and maintain in-depth product knowledge
Conduct customer surveys about the company’s service so as to obtain feedback
Communicate customer feedback to the Global Operations Management team in order to develop processes for better serving customers
Assist with weekly reports on customer enquiries, responses and feedback so as to develop customer service analytics and trends
To be able to provide a quality driven first line response/resolution to enquiries
Ability to multi task under pressure and handle multiple tasks at once
To be able to prioritize tasks successfully
Ability to assimilate information and respond according to instruction
A solid background in customer experience environments and operations
A natural affinity for high technology coupled with curiosity regarding how mobile technology/applications work
Able to operate within a multilingual customer base and deal effectively with those for whom English isn’t their first language
Confident and with a professional telephone manner
Writing and updating knowledgebase articles as gaps are discovered
Good computer skills including knowledge of MS Office, Word, Excel Outlook
Good written and oral command of the English language
Experience in working in an international customer service and/or call centre
Awareness of the various Inmarsat services and products
Network and hosted voice technology experience desired, but not mandatory
CRM, billing, and support platform experience, such as Microsoft Dynamics, Salesforce.com and PeopleSoft
Good knowledge of world geography
Knowledge of a foreign language

137

Business Support Consultant Resume Examples & Samples

Issuing new business policies
Uploading/creating new business leads
Processing customer renewals
Data entry
Mailbox monitoring
General reception duties
General administration tasks
Stationary ordering/Stock control
Postal duties
To have high attention to detail
To be a strong team player

138

Field Technician Support Consultant Resume Examples & Samples

Delivers moderate to highly complex and innovative learning solutions to a technically advanced individual contributor, management, and executive audience to engage the learner, encourage participation, and produce desired outcomes
Leads the creation of instructional and delivery methods using various learning solutions and technologies, including coaching and acting as a subject matter expert in more than one content domain
Skillfully manages a learning environment with limited advance preparation, constructive feedback, and prediction of and response to learner needs
Establishes credibility by demonstrating expert knowledge of solution content, providing relevant business examples, and helping learners apply learning to on- the-job situations
Anticipates and incorporates legal, ethical, and cultural issues relevant to solution delivery by acting as a role model
First level university degree; advanced university degree preferred or equivalent experience
Typically 6+ years in a training delivery or equivalent role
Typically 4-6 years demonstrated presentation, facilitation, and consulting experience
Advanced planning, communication, change management, and cultural awareness skills, including financial and global business acumen
Expert ability to quickly understand and adopt new, complex technologies and concepts
Expert ability to evaluate variances in learning styles within an audience
Advanced familiarity with learning content and delivery solutions
Advanced delivery skills including teaching, facilitating, and mentoring capability

139

Associate Appllication Support Consultant Resume Examples & Samples

Serve as SME for regional rollouts, changes, compliance issues, and global initiatives
Efficiently use and support multiple client-site products and applications. Good analytical skills, ability to analyze conditions and errors as they relate to the client or database platform and provide resolution paths. Language: German and English (both fluent). Strong client service orientation, attention to detail and follow through skills
Ability to work in a team environment, strong initiative and enthusiasm

140

Voluntary Benefits Product Support Consultant Resume Examples & Samples

Provides input in overall product strategy, research and development for new and emerging products
Leads all product development discussions with product partners
Involved in an advisory capacity during implementation of new product and manages relationship going forward
Knowledgeable of and maintains an inventory of all product partner touch points throughout the company
Provide guidance for complex RFP responses and financial vetting of sales opportunities
Provide input for marketing in development of marketing strategy and marketing material for new products/campaigns
For specified business units, negotiating product partner contracts, with input from business leaders, executive staff, legal and finance. Maintain inventory of remaining contracts and be knowledgeable of main contract components
Partners with various business carriers and functional areas in order to drive a consistent delivery strategy for the product
7 -10 years of industry experience
Proven project and time management skills are necessary. Demonstrated ability to manage multiple priorities; deliver timely and accurate work products, responding with a sense of urgency
Must be highly proficient in the use of personal computers and supporting software in a windows based environment, including MS Office products (Word, Excel, PowerPoint)
Must demonstrate professional and ethical business practices, adherence to company standards, and a commitment to personal and professional development
Core competencies include

141

DC Support Consultant Resume Examples & Samples

Providing general retirement or investment consulting advice
Coordinating all Mercer services and relationships and supporting senior consultants in advance of trustee meetings
Ensuring efficient, consistent delivery of services in accordance with developed standards, processes and policies
Managing client projects including new installations
Preferably 2 years’ experience working – would consider candidates with traditional financial experience and also candidates with communication focussed experience
Undergraduate Degree in the likes of Finance/Economics/Marketing/Communications/Journalism
Proven ability to deliver excellent client service and satisfaction
Excellent interpersonal skills coupled with an ability to communicate across all levels and functions
Flexibility of approach
Proficient in MS Office applications (Word and Powerpoint)

142

Business Support Consultant Resume Examples & Samples

Effectively and efficiently engage with key stakeholders to document workflows through research and fact finding
Works independently to evaluate current requests for business area opportunities to capture key metrics related to the priority of requests
Appropriately document functional and/or technical specifications as required and consistent with company standards and our Change Framework
Supports and maintains a healthy status of processes for developed automations and tools including running a robotic control room that executes automations
Manages documentation around system configuration / system settings to ensure fulfillment of requirements
Manages assigned project tasks consistent with project directives
Identifies and documents risks, dependencies, and assumptions in accordance with project standards
Broad technical knowledge and an ability to effectively communicate and document projects with non-technical stakeholders
Strong documentation skills: excels at consistency and possesses strong attention to detail
Experience with documentation around OpenSpan, BluePrism, UIPath, or software automation tool
Experience in Commercial Lending, AFS (Automated Financial Systems), and Testing
Experience working closely with Technical and non-Technical stakeholders
Experience around the coordination of support for Access Databases and Excel Macros

143

Business One Support Consultant Resume Examples & Samples

Troubleshooting complex third level issues (Logistics, Production, Operations, Finance, AP/AR) reported by SAP partners via the web-based incident system, and providing the best available solution or workaround within the agreed service levels
Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases and Participating in the testing of new product releases
Preparing and delivering training, enablement, and knowledge transfer on specific topics
Work Hours: shift schedule for business needs from 9:00 – 22:00
Degree in Business or Supply Chain Management / Finance or equivalent work experience
Expert knowledge of the business process at small or medium business from Logistics, production, purchasing, financial, sales, AP/AR perspective including ERP applications
Very good understanding of IT technologies & Knowledge in SQL query language
Aptitude and/or experience to deal with complex support cases
Ability to work in a multi-cultural team
Brazilian Accounting/Taxation expertise (Working knowledge of Brazilian Accounting/Taxation practices is a plus)

144

Business One Support Consultant Resume Examples & Samples

Troubleshoot and analyze issues in complex system environments based o SAP HANA
Database Management System Administration (SQL Server), query language, performance, SQL locks, deadlocks, indexing etc
Experience with System Administration in Windows & Linux OS platforms
Experience with support, root cause analysis and problem solving
Experience with cloud computing and virtualized environments is a plus
Experience with SAP HANA or other big data platform is a plus

145

IT Services Support Consultant Resume Examples & Samples

Support leadership across the services organization in one or more assigned areas: SFDC/RADAR (L2), Internet/Intranet (L2), Ryder Shop Apps (L2/L3), FIS/BPM/Rental Apps (L2/L3). Collaborate closely with Ryder functional teams to ensure support efforts are aligned to business priorities
Oversight of select outsourced support to ensure performance levels are met and the quality of technical deliverables is achieved to defined standards. Works closely with IT management to assess future expanded scope opportunities that may benefit Ryder
Lead cross-functional resources for severity 1 and severity 2 incident support to analyze, assess and restore business back to operational stability. Participate in RCA (Root Cause Analysis) reviews
Keeps abreast of Minor Enhancements and RCE (Ryder Capital) efforts to review and disseminate Support Readiness plans (Knowledge Transfer (KT): Functional/Technical, Release Readiness, Change Management, Steady-state operational metrics) of support (Ryder and Outsourced)
Engage in operational process improvement efforts (i.e. scorecard, operational metrics, etc.) to recommend and drive enhancements
Assist with vendor relationship management

146

Senior Business Support Consultant Resume Examples & Samples

Working with gas suppliers to balance gas transportation nominations on Consumers' gas transmission system
Confirming gas nominations on Consumers' system with various interstate pipeline companies using the pipelines' electronic systems
Verifying imbalance reports with various interstate pipeline companies
Training new gas suppliers in the use of the company's gas nomination system
Preparing and administering end-user gas transportation contracts and amendments
Calculating and implementing capacity restrictions at various pipeline interconnects
Utilizing the Company's gas nomination system software to respond to inquiries from both internal and external parties
Bachelor degree in Business, Finance, Accounting, or a related field
Understanding of natural gas transmission and storage operations
Strong organizational skills, ability to multi-task
Flexibility - This position has on-call responsibilities approximately 1 out of every 3 weeks
This position is also required to work on New Year's Eve Day

147

Assoc Client Support Consultant Resume Examples & Samples

Serve as a consultant in servicing ADP's products/technologies
Use breadth of expertise to support ADP's clients Solve client problems; taking a broad perspective to identify solutions
Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience
At least 1 year in a customer service environment
This is a full-time position. Monday thru Friday, approximately 9:30am - 6pm
Proven ability to produce positive results
Up to 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
Strong client relationship building skills
The ability to collaborate and work in a team environment as well as work independently while making sound decisions

148

Associate Client Support Consultant / Payroll Resume Examples & Samples

Serve as a consultant in servicing ADP's products/technologies
Use breadth of expertise to support ADP's clients Solve client problems; taking a broad perspective to identify solutions
Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
At least 1 year in a customer service environment
Bachelor's Degree or its equivalent in education and experience
This is a part-time position. Monday thru Friday, approximately 10am - 3pm. There are multiple positions
A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
Up to 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
The ability to learn and apply basic concepts in new situations
Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
Proficiency in the latest web technologies and working knowledge of various operating systems
Excellent analytical and time management skills
Excellent Communication skills both verbal and written

149

Client Support Consultant Resume Examples & Samples

Serve as an expert in servicing ADP's most complex products/technologies
Use specialized depth and/or breadth of expertise to service ADP's largest clients Interpret internal or external business issues and recommend solutions/best practices to ADP leadership and to clients
Solve client problems; taking a broad perspective to identify solutions
Work pro-actively with clients to provide information, best practices and training on ADP solutions
At least 7 years of experience in a customer service environment, with proven ability to produce positive results
A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
Bachelor's Degree is required; equivalent in education and experience considered
The ability to learn and apply basic concepts in new and more complex situations Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
Excellent analytical and time management skills

150

Engineering Support Consultant Resume Examples & Samples

Technical Sales Support Specialist /Engineer experience
Engineer: Minimum of vocational degree in technical sciences
Specialist: Bachelors degree in Engineering or other relevant field
Working level of English
IT literacy (AutoCAD; SAP; CRM)

151

Ocha-undp Connecting Business Initiative Partnerships & Country Support Consultant Resume Examples & Samples

Support the CBi secretariat in developing partnerships (time allocated for this estimated 20% of total consultancy time)
Strong analytical, negotiation and communication skills, including ability to produce high quality practical advisory reports and knowledge products with a focus on in disaster risk reduction, emergency preparedness, response and recovery
Experience in private sector programs and partnerships in development and humanitarian situations
Familiarity and experience of UN Agencies (UNDP, OCHA or other Agencies), including its work on and with Private Sector
Ability to function in a diverse, multicultural team environment
Master's degree in Business Administration, International Relations, Economic Development, Development Studies, Social Science, International Development, Political Science, International Relations or other relevant field
Minimum 5 years of experience in emergency or development work out of which at least 2 years’ experience related to private sector partnerships and private sector engagement for development
Experience in private sector engagement in disaster risk reduction, emergency preparedness, response and recovery
Experience in partnership development and management
Experience in writing briefings, reports, periodic reporting (including budget analysis)
Experience in working in or supporting a developing country in humanitarian or development programs, emergency or early recovery situations
Experience in the UN system related to disaster risk reduction, emergency preparedness, response and recovery desired
Experience in working with international organizations and donors in terms of partnership building initiatives on disaster risk reduction, emergency preparedness, response and recovery is an asset
Knowledge of French and/or Spanish is considered an asset

152

Associate Client Support Consultant Resume Examples & Samples

Client Support Associate tasks include providing telephone and email support, troubleshooting, and solutions to customers experiencing installation, training questions, and program error messages with the MasterTax software. * This involves researching tax rules and the MasterTax manuals, as well as testing program changes and enhancements. * Teamwork is essential in this role
Payroll tax experience
Demonstrated expertise utilizing WebEx and/or GoTo Live Meeting
Ability to effectively troubleshoot external client issues
Exceptional problem solving ski8lls/out of the box approach
The ability to conduct Internet research
Proficiency using Excel, Word and Outlook
Articulate and upbeat communication skills

153

Technology Support Consultant Resume Examples & Samples

Deliverable 1: work plan to deliver the assignment
Deliverable 2: Stakeholder meetings and the debriefing meeting conducted
Deliverable 3: 1st draft ToR produced
Deliverable 4: Final ToR produced and ready for formal procurement process
At least 7 years of demonstrated experience working within the hydrology field
At least 3 years of demonstrated experience with hydrological observation network design, implementation, and/or management
At least 3 years of demonstrated project management experience
Multinational and developing country experience would be desirable

154

Its-service Support Consultant Resume Examples & Samples

Excellent interpersonal skills demonstrating high levels of resilience while dealing effectively with personnel at all levels
Ability to work unsupervised or with minimal supervision within outlined timeframes to manage customer expectations
Experience supporting Apple Mac
Strong experience in the Microsoft product suite including Windows and Office/365
ITIL Certification and/or experience
Ability to work under pressure and to meet strict deadlines, SLAs and KPIs is essential

155

Technology Support Consultant Resume Examples & Samples

Installation, maintenance, troubleshooting, repairs, and replacement of computer hardware and software
Technical assistance to computer end users in the areas of usage and installation of electronic mail, printing, work processing, operating systems, and other software applications as needed, in the form of in person, via telephone, or from remote locations
This position may be requested to provide assistance outside of their immediate facility as well as be called upon to participate in other KDOC IT department initiatives'
Submit resume to Recruiter listed

156

Tech Support Consultant Resume Examples & Samples

Applies knowledge / skills to complex activities
Anticipates customer needs and proactively identifies solutions
Solves complex problems on own; proactively identifies new solutions to problems
Plans, prioritizes, organizes and completes work to meet established objectives
Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment
Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
2+ years of experience in a customer service role
Executive Technical Support experience
Mobile technical support experience (Android, Mac, iPad, Tablet)
Remote technical support experience
Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
Call Center experience – Remedy or ServiceNow
Ability to travel (4x year / 20%)

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