Support Engineering Resume Samples

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A Funk

Abel

Funk

987 Bobby Ridges

Los Angeles

+1 (555) 282 8678

987 Bobby Ridges

Los Angeles

Phone

p +1 (555) 282 8678

Experience Experience

Los Angeles, CA

Customer Support Engineering

Los Angeles, CA

Reilly-Legros

Los Angeles, CA

Customer Support Engineering

Provides customer support in 24x7 environment
Supports product or application with little or no assistance, maintains a high level of quality following all GEHC department standards
Adhere to all processes and methodology for Knowledge Centered Support. Create knowledge content for the Knowledge base
Is responsible for quality solutions to be implemented at client sites
Respond to customer requests via phone and email
Acts as a technical resource to other members of the department and customers
Understands and follows departmental standards

San Francisco, CA

Customer Support Engineering Analyst

San Francisco, CA

Rosenbaum Inc

San Francisco, CA

Customer Support Engineering Analyst

Supports product or application with little or no assistance, while maintaining a high level of quality following all GEHC department standards
Assists in conducting business evaluations and document findings in the agreed upon turn-around times
ITIL Foundations knowledge
Serve as an escalation point within the team to increase knowledge and decrease escalations
Displays in-depth knowledge to support multiple products or suites with little or no assistance, while maintaining a high level of quality and following all GEHC department standards
Has a concentration in/familiarity with other applications to develop integration expertise
May write or contribute user/technical documentation and case notes

present

Boston, MA

Support Engineering Leader

Boston, MA

Kub LLC

present

Boston, MA

Support Engineering Leader

present

Develop central guidelines for community content development & management, for use by all 5 delivery Support Business Units (SBUs)
Manage and provide oversight for all delivery of MPN Program support globally
Design strategy to provide MPN program support (free and paid premium) through MS Partner Centers, MS Regional Service Centers and Service Account Managers
Responsible for providing high-quality support to Bing search advertisers worldwide (get help)
Responsible for providing high-quality services to drive signups, growth and retention (get going, get growing)
Responsible for the design of service and tactic design to optimize impact and ROI
Direct proactive and predictive measures (auto-healing, deflection, self-service automation), as well as reactive measures (bug fixes)

Education Education

Bachelor’s Degree in Engineering

Clark Atlanta University

Bachelor’s Degree in Engineering

Skills Skills

10+ years of business leadership experience; self-motivated, confident working at a senior executive level and comfortable working in a matrixed organization
Strong global communication skills, and skills in building organizational partnerships - across a complex stakeholder network in CSS, Marketing, and Engineering teams. Ability to navigate and influence in a matrixed organization
Creates clarity for teams, translating complex ideas and issues into clear and consumable strategy for technical products
Demonstrated experience in leading organizations through to success - drafting right strategy, working as necessary with employees at different levels, investing effort in building right stakeholder partnerships, etc
Ability to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels
Strong global communication skills especially given the highly supplier leveraged model in customer services
Demonstrated experience/ability in leading and inspiring regional large teams across multiple sites/locations
Demonstrated experience/understanding in managing call center performance and financial accountability within region
Creates clarity for teams, translating complex ideas and issues into clear and consumable strategy for relevant support scenarios
Demonstrated experience in leading organizations through to success - drafting right strategy, working as necessary with employees at different levels, investing effort in building right stakeholder partnerships including with contact centers, etc

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15 Support Engineering resume templates

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Support Engineering / Desktop Supervisor Resume Examples & Samples

Manage and monitor performance, quality, and completeness of work within the Support Engineering/Desktop Team to ensure that team goals for responsiveness, quality, and service levels are met or exceeded
Monitor incoming requests, and delegate work efficiently to ensure successful completion of projects and tasks across crew members of all skill levels
Refine time management skills to consistently meet service level goals, and supervise time management across all Technical Support personnel
Effectively manage time for team and oneself
Provide first level of escalation for sensitive or technically difficult problems
Investigate issues, documenting the problem(s) and resolving when possible
Provide the critical customer service interface between IT operations and production staff including animators, compositors, coordinators & producers to meet daily support needs
Participate in the recruiting and interview process for new employees as required
Provide management with reports on support team performance when requested
Ensure accuracy of hardware and software database information related to support calls
Effectively manage multiple activities/tasks simultaneously in a fast-paced high-pressure environment while maintaining a high level of quality
Experience in a similar role
BS/MS or equivalent knowledge and experience is required in Computer Science, Computer Engineering, Information Engineering
Creative industry experience (desirable but not essential)
Strong knowledge of Windows operating system usage and support required. Experience in Macintosh and Linux support preferred
Strong understanding of desktop and server relationships and operating systems required
Working knowledge of the following areas: DNS, FTP, HTTP, Apache, Mozilla, software installation as a minimum
Excellent prioritisation and multitasking skills
Strong hands-on technical abilities

Support Engineering Intern Resume Examples & Samples

Radio frequency technology
Radio telecommunication system (LTE, WCDMA, Wifi)
Automation tools (Python, TCL)
Operations, Administration and Maintenance (OA&M)
Internet data protocol (IPv4, IPv6)

Mobile Operator Support Engineering Analyst Resume Examples & Samples

Onboard new Mobile Operators to the Mobile Partner Portal (MPP)
Review and apply setting changes requested by Mobile Operators covering: Mobile operator profile settings, MCC-MNC, Carrier IPs, ASN and MPP user configuration
Proactively reach out to Partner Mobile Carriers to ensure updated Facebook IP lists are applied correctly on the Mobile Operator’s systems
Monitor and maintain the I.org (http://i.org/) Mobile Operator SIMs used for Zero Rating testing. This includes full SIM lifecycle management through commissioning, recharging and issue management
Coordinating occasional Mobile Operator outreach in relation to specific team projects. This can include call scheduling, configuration testing and general configuration audits
Working with MOSE Engineering team to manage and maintain CMS content for powering FAQs and docs on the MPP
Identify complex problems and implement scalable solutions to resolve them
Continually reevaluate Facebook systems and processes and drive improvements where necessary

Supervisor, Support Engineering Resume Examples & Samples

Bachelor’s degree in a technical discipline
5+ years of supervisory experience in a similar technology environment
Must be well organized and thorough
5+ years of experience with advanced troubleshooting and configurations of Linux, UNIX, Apple OSX and Microsoft Windows based systems in networked environment
5+ years of experience working with creativity / graphic applications and hardware including: The entire Adobe suite, miscellaneous graphic utilities and Wacom Cintiq and tablet technologies
5+ years of experience working with network administration utilities
Able to communicate technical information effectively – both written and verbally
Ability to identify trends in customer support issues and work with engineers to build long-term solutions
Ability to work in a fast pace, production critical team environment
Must have a strong customer service orientation and have the ability to work with a diverse user community

Technical Support Engineering Internship Resume Examples & Samples

Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues
Gather information for each bug and provide analysis to fully understand the issue
Propose and discuss fixes or workarounds and provide advice to educate customers
Collaborate with engineering, product management, and support management teams to prioritize customer requests
Incorporate your findings to Red Hat's knowledge base
Support Red Hat's global customers on technical issues through phone, chat, or remote access tools
Basic understanding of Linux, UNIX, and open source
Must have graduated within the last two years with a bachelor's degree in engineering, technology (computer science or IT), science, or computer applications, or a master's degree in computer applications or marketing and communications with 60% marks in your final year
Red Hat Certified Engineer (RHCE) is preferred
Familiarity with C language and development tools like GCC
Knowledge of networking and UNIX-like services and concepts
Excellent English communication skills, both written and verbal
Self-motivated and comfortable working within a team
Ability to communicate and present ideas in a user-friendly way
Willingness to work in shifts and handle phone calls and live chat sessions
Candidates who have completed a college project using Linux or currently contributing to open source projects are preferred

Premier Support Engineering Liaison Resume Examples & Samples

Troubleshoot issues related to Outlook for iOS/Android that are escalated up from the CSS organization to our engineering teams and respond to escalations within one business day
Work directly with developers and engineers to resolve issues related to Outlook for iOS/Android
Act as an intermediary between the CSS organization and Outlook for iOS/Android developers by sharing information regarding fixes and other product releases
This includes setting appropriate expectations on when a fix will be released on behalf of the product group
Interacting with product managers both within and outside the organization to determine the priority for patching various bugs and incorporating new product features
Creating and organizing easy-to-understand bug reports for engineering teams based on CSS escalations
Partner with developers to report results and findings from beta users regarding new Outlook features and functionality
Play an integral part in growing Outlook for iOS/Android user adoption for Enterprise customers and the Outlook Mobile support team
Experience working in an agile software development team Experience working directly with development teams on resolving bugs and other issues
Experience on a team developing/supporting iOS or Android apps, or developing/supporting email clients
Experience with troubleshooting apps/services from both the client and server perspective

Support Engineering Leader Resume Examples & Samples

Higher than benchmark responsiveness of social/community channels: net answer rate, speed of response
Industry leading engagement in and feedback from community channels: % of answers from community, efficient utilization of existing content
Increased effectiveness of business/product intelligence feedback to Engineering and other relevant teams
Enabling digital transformation of support channels owned/influenced
10+ years of business leadership experience; self-motivated, confident working at a senior executive level and comfortable working in a matrixed organization
Strong global communication skills, and skills in building organizational partnerships - across a complex stakeholder network in CSS, Marketing, and Engineering teams. Ability to navigate and influence in a matrixed organization

Support Engineering Leader Resume Examples & Samples

Strong global communication skills especially given the highly supplier leveraged model in customer services
Demonstrated experience/ability in leading and inspiring regional large teams across multiple sites/locations
Demonstrated experience/understanding in managing call center performance and financial accountability within region
Creates clarity for teams, translating complex ideas and issues into clear and consumable strategy for relevant support scenarios
Demonstrated experience in leading organizations through to success - drafting right strategy, working as necessary with employees at different levels, investing effort in building right stakeholder partnerships including with contact centers, etc
Ability to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational level

Support Engineering Leader Resume Examples & Samples

Achieving better than benchmark product/service revenue through presales and retention/save efforts for commercial customers in support channels
Achieving better than benchmark employee experience
Enabling digital transformation of support channels influenced
Adherence to CSS norms for delivery set by Operations & Delivery Excellence team, Resource Strategy and Vendor Planning team, and Support Experience and Strategy team
Strong global communication skills, and skills in building organizational partnerships - across a complex stakeholder network in CSS, Engineering teams, Marketing, Inside Sales and the SMSP (Small and mid market solutions and partners group) field teams. Ability to navigate and influence in a matrixed organization
Strong support delivery leadership knowledge/understanding of Microsoft Inside Sales and Microsoft CSS Presales services
Demonstrated experience/ability in leading and inspiring global large teams across multiple Time zones

Support Engineering Leader Resume Examples & Samples

Industry leading customer experience/satisfaction, and first call resolution rates
Achieving better than benchmark increase in delivered product/service revenue,
Better than industry standards reduction in support delivery cost – through incident rate reduction in target areas, addressing handle time, and movement to paid support
Enabling digital transformation of support channels owned
Effective processes to ensure relevant business/product intelligence gather from support channels is fed back to larger Microsoft ecosystem
Ideal candidate will have retail and remote contact center sales experience in high scale global environment
Strong support delivery leadership knowledge/understanding preferably in retail and online stores space
Strong global communication skills, and skills in building organizational partnerships - across a complex stakeholder network in CSS, Retail, and consumer teams. Ability to navigate and influence in a matrixed organization

Support Engineering Leader Resume Examples & Samples

A deep understanding of the search advertising, including depth of knowledge in the use of support services to drive advertising growth
Experience building the programmatic elements of uptell in either the consumer or SMB (small and medium business space
A proven track record of measureable impact from “next best action” or “next best conversation” at scale
Experience in building complex ROI models for adoption, consumption, retention & growth
Experience managing subscription save desks at scale
Industry leading customer satisfaction and strong incident rate reductions in target areas,
Achieving target product/service revenue,
Strong global communication skills, and skills in building organizational partnerships - across a complex stakeholder network in CSS, Marketing, Sales and Engineering. Ability to navigate and influence in a matrixed organization
Strong support delivery leadership knowledge/understanding preferably in advertising and/or consumer space
Creates clarity for teams, translating complex ideas and issues into clear and consumable strategy for technical product

Support Engineering Leader Resume Examples & Samples

Industry leading partner experience/satisfaction
Achieving better than benchmark increase in partner delivered product/service revenue,
Better than industry standards reduction in partner support delivery cost – through incident rate reduction in target areas, addressing handle time, and movement to paid support
Strong support delivery leadership knowledge/understanding preferably in partner space
Strong global communication skills, and skills in building organizational partnerships - across a complex stakeholder network in CSS, Partner teams and Sales teams. Ability to navigate and influence in a matrixed organization

Customer Support Engineering Leader Ooem s Resume Examples & Samples

Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures
Escalate issues as required acting as the liaison between the field and design engineering to drive specific technical resolution and to help engineering identify & drive corrective actions
Provide commercial teams with technical support for sales and services proposal activities, in conjunction with the Regional and HQ Application Engineers and Sales Account Leaders
Be actively engaged in outage planning and execution
Work with the M&D and Plant Assessments departments to analyze plant operation, identify and drive improvements to their performance
10+ years of experience in the Energy industry
Fluent written and spoken Spanish and English. Advanced English level
Candidate must be willing to travel between 30% to 50% of the year
5+ years of GE Energy Services contract management or sales experience
Masters Degree in Engineering
Knowledge of other languages and cultures relevant to assigned customer/s

Lsag Support Engineering Project Manager Resume Examples & Samples

Ability to work in a multi-cultural, international team with minimum supervision
Proven leadership skills in a team and/or cross-functional work environment
Very good communication and negotiation skills
Organized work style, able to manage own tasks, and team tasks in a structured, methodical, and timely way
Ability to identify, manage, and mitigate organizational, task, and priority conflicts through collaborative approaches
Proven ability to analyze complex situations, reducing them to manageable contexts
Willingness to travel internationally (typically up to 25% of time)

On Wing Support Engineering Intern Resume Examples & Samples

Shadow On Wing Support activities to understand how real-life aircraft engine maintenance is performed
Attend technical training course held at QSTP
Work with the Field Service team to understand customer facing activities
Ownership of critical tasks such as OWS chemical cabinet maintenance
Assist with maintenance and inventory of OWS tooling
Serve as key focal point for OWS logistics activities
Assist OWS planners, Quality Leader in any function required
Current enrollment in a Bachelors degree program in engineering or equivalent in function, or degree program that will lead to above with availability to work full time
Proficient in MS Powerpoint and Excel
Effective time management and organizational skills; able to balance multiple priorities and deliver on assigned tasks within deadlines
Excellent interpersonal, verbal and written communications skills (in both, Arabic & English)
Quick learner, self-starter, able to work independently towards assigned objectives
Team player with strong interpersonal skills, capable of working as part of a globally diverse team
Student leadership and extra-curricular activities appreciated
Willing to go above and beyond

Support Engineering Operations Resume Examples & Samples

Participate with members of the product development core team representing the
Support organization on product decisions
Work closely with Development and QA to ensure customer product issues are resolved appropriately
Provide effective and timely communication to support teams - Inform support teams on technical details of new product versions
Provide technical support to customers on specific products, primarily over the telephone and through email, but may involve some travel
Document issues and enhancements
Maintain knowledge base and other knowledge transfer systems

Simulator Support Engineering Supervisor Resume Examples & Samples

Act as an advocate for the customer and communicate with engineering and production to provide solutions
Owner of all product support issues and the day to day progress to resolve those issues
Manage team resources to address issues
Track RMAs and customer issues to closure
Provide regular status reporting to customers
Advocate and educate product support processes to internal teams
Create and analyze metrics related to hardware and software
Assist with hardware and software fixes as needed
Address UOG issues immediately 24/7
Ensure timely delivery of TRU deliverables to Customers
Ability to translate Customer issues into engineering terms and perform primary triage of issues
Ability to understand TRU hardware systems such as control loading, motion, visuals, etc. and diagnose defects
Strong/detailed understanding of TRU hardware and software systems used in flight simulation and ability to apply root cause analysis
Formulate hardware design changes required by customers
Carry out on-site interventions to assist customer with maintaining their training devices

CDS Support Engineering Lead Resume Examples & Samples

Handle support calls, dispatch and monitor the resolution process
Troubleshoot technical problems in a complex environment
Develop effective action plans and coordinate remedy of customer issues
Support of 3rd party software developers who are writing applications controlling analytical instruments
Support our partners serving their customers on product issues
Provide project lifecycle deliverables for own and partner developed projects
Develop tools and procedures to ensure supportability of the respective solutions
Develop support and training material (documents, CBT’s and classroom trainings)
The ability to understand complex software/hardware solutions with multiple development parties involved
Skills to work with 3rd party developers, educating and supporting them to create efficient and high quality solutions
Ability to explain complex technical matter to a non-expert audience
Working with support personnel and ultimately customers to quickly identify and remedy problems in their installations
Demonstrated ability to lead a team in a dynamic and progressive environment
Ideally 4+ years practical experience as lab technician, instrument operator or in support of technical applications in the laboratory context
Ability to work in a dynamic and progressive multi-site environment. You are not only knowledgeable in software applications but also have a good understanding of interaction between software and instruments

Support Engineering Leader Resume Examples & Samples

Proactively drive support experience improvement with relevant engineering leadership stakeholders, including influencing product improvements on basis of customer feedback gathered from support channels
Lead your team to provide feedback based on case analysis to the engineering product team that feeds into reactive (e.g. bug fixes) as well as proactive/predictive (e.g. auto-healing) product development work to drive reduction in support volumes
Construct an evidence based business case for significant engineering changes required
Direct proactive and predictive measures (auto-healing, deflection, self-service automation), as well as reactive measures (bug fixes)
5+ years of business leadership experience
Strong global communication skills, and skills in building organizational partnerships - across a complex stakeholder network in CSS, Engineering and Marketing teams. Ability to navigate and influence in a matrixed organization
Technical fluency/acumen
Create clarity for teams, translating complex ideas and issues into clear and consumable strategy for technical products
Ability to create effective relationships, listen, communicate, influence, be persistent, patient and collaborate cross-team at all organizational levels
Brings passion and energy to create a vibrant culture of diversity and inclusion within their organization
Bachelor’s degree in Business or related field or 5+ years’ experience commensurate with job expectations

Technical Support Engineering Intern Resume Examples & Samples

Learn fundamental of how fuel cell works
Learn performance indicators and their correlations
Get familiar with data historian application
Create reports for fuel cell performance and provide recommendation to improve its operation
Get familiar with OSI PI to write excel macro to extract key performance data
Learn to troubleshoot fuel cell performance issues
Identify failure modes and report to engineering team for resolution
3rd or 4th year pursuing a Bachelor’s Degree in Chemical or Mechanical Engineering

Technical Support Engineering Engineer Resume Examples & Samples

Provides global assistance to Customer Engineers in diagnosing, troubleshooting, and debugging complex technical issues remotely
Documents and disseminates troubleshooting processes, and technical findings to standardize solutions into a BKM’s as well as addressing technical improvements, system upgrades, and support plans
Develops and implements actions plan to address complex customer technical problems, along with a backup plan if needed
Partners with other Technical Product Support engineers in different geographical regions to ensure continuity in problem identification and resolution
Significant Experience providing hands-on technical support for Applied Materials tool products
Experience includes expertise in installation, (T0, T1, and T2), preventative maintenance, problem diagnostics and resolution
Strong customer interaction and relationship skills
High proficiency in English, verbal and writing

Customer Support Engineering Intern Resume Examples & Samples

Assist with day to day operations of the Product Engineering functions and duties
Assist with product support activities; assisting with documentation of product engineering processes and procedures
Assist with preparation of management reports
Ability to prioritize tasks and handle numerous assignments simultaneously
Other tasks/projects as assigned by Manager
Current enrollment in college/university pursuing a degree in an Engineering discipline or related field
Thorough knowledge of computer systems, including Windows operating system, web applications, databases and end-user applications (Word, Excel, Outlook)
Office equipment: printers, copiers, scanners, fax machines

Customer Support Engineering Leader Resume Examples & Samples

Establish and maintain relationships to understand your customer's operational model and their technical expectations. Regular communication with multiple levels within the customer organization as well as travel to the customer sites will be beneficial to
1) support customer technical meetings and present recommendations & technical solutions
2) support unplanned/forced outages to meet availability goals
Program management, root cause analysis activities for product technical issues. Interface with other Product Service, M&D, System and Design Engineering teams, providing technical leadership to personnel supporting the project or assigned to resolve customer technical issues
Prepare technical presentations for GE Leaders and your assigned customers ensuring the timely communication of significant issues or developments
Provide engineering leadership and technical guidance for all new unit installations applicable during the commissioning phase to meet safety, quality, and timeliness goals
Bachelor of Science in Mechanical, Aerospace or Electrical Engineering
5+ years of experience with Thermal Power Plant field service, customer support, or operations & maintenance
Six Sigma Green Belt or ideally Black Belt certified (GE employees only)
Excellent communication/presentation skills
Legal Right to work in Mexico
Strong technical aptitude, interpersonal and leadership skills

Lead Production Support Engineering Resume Examples & Samples

Monitor and verify program execution and identification and communication of processing variances (e.g. run time, record counts, etc.) and potential issues
Professional proficiency in English
Strong knowledge of development and support methodologies / architectures
Excellent understanding of various platforms (e.g. Unix, Windows, Linux)
Excellent understanding of different tool sets
Familiarity with OLTP and Data Warehouse environments

Test Support Engineering Supervisor CTF Facility Resume Examples & Samples

Exercising supervisory authority for personnel permanently assigned to support CTF operations and testing, and providing administrative and logistics support for other Electric Boat and vendor personnel
Reviewing and approving CTF design information and design changes, and monitoring CTF construction
Resolving unexpected test results and other problems. Obtaining Electric Boat and/or supplier support for installation, testing, troubleshooting, maintenance, and repair
Coordinating the delivery and installation of Electric Boat-provided support or test equipment; and
Bachelor of Science degree in Engineering required
Graduate degree in engineering or engineering management preferred
Five years leadership and management experience, with a record of success in positions of increasing responsibility required with previous experience as an Engineering Supervisor, or equivalent, preferred
Three years program or project management experience with the ability to manage cost, schedule and technical performance preferred
Proven ability to work, think, and act independently is required
Proven ability to set and maintain high standards and expectations as well as maintaining a questioning attitude at all times is required
Proven ability to proactively determine and fix root causes of problems is required. Previous experience troubleshooting electrical systems preferred
The successful candidate must have proven experience as an effective communicator, have strong verbal and written communications skills, and must also be able to build strong relationships with partners and stakeholders, including NSWC, NAVSEA, BMPC and senior Electric Boat leadership
The successful candidate must be familiar with submarine propulsion systems. Knowledge of the COLUMBIA-Class IPS component and system designs as well as the CTF requirements and capabilities is preferred
Active SECRET clearance required

ATR Head Of Structures Support Engineering Resume Examples & Samples

Educated to a 5-year degree level (or equivalent) in aeronautics, structures or a related discipline
At least 10 years of experience in aircraft structures areas
Previous successful experience in team management
Good knowledge of aircraft structures and technologies of airframe
Good knowledge of customer support activities and ability to adapt priorities depending upon day to day requirements
Knowledge of aircraft maintenance program and inspections processes, including structures related documentation. Pro-active in taking required decisions to improve customers’ satisfaction
Understanding of Part 21 and Part 145 requirements and of DMU architecture and DMU management
Highly customer-oriented and rigorous
Capability to work with other teams and with different cultures
Strong leadership, goal oriented
Engaged and multitasks
French and English professional efficiency

Customer Support Engineering Analyst Resume Examples & Samples

Uses advanced troubleshooting techniques, clinical knowledge and/or programming skills to make needed modifications to customer database to ensure information integrity for the customer
Uses advanced troubleshooting techniques, clinical expertise/knowledge and/or programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones
Supports product or application with little or no assistance, while maintaining a high level of quality following all GEHC department standards
Is responsible for quality solutions to be implemented at client sites as well as working with other analysts/engineers in addressing application/product integration issues
Understands and follows corporate, divisional and departmental standards
Adheres to and advances the use of GEHC coding conventions, debugging techniques, tools, and documentation. Expert in the use of a wide range of debugging techniques
Analyzes and resolves complex application/software issues with minimum assistance
Assists in conducting business evaluations and document findings in the agreed upon turn-around times
Serve as an escalation point within the team to increase knowledge and decrease escalations
Acts as a resource, coach, and mentor as applicable, including serving as a functional resource to staff and customers
Identify knowledge gaps and trends to develop training and build the skills of fellow engineers
Specifies, sets up, codes, and processes complex conversion and interfaces for assigned clients as applicable - meeting all project plan dates set
Displays in-depth knowledge to support multiple products or suites with little or no assistance, while maintaining a high level of quality and following all GEHC department standards
Has a concentration in/familiarity with other applications to develop integration expertise
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Flexibility to provide onsite support, as needed
Provides advanced customer support in 24x7 environment
Bachelor’s Degree in Computer Science, IT or related field or a Clinical degree with significant technical or clinical working experience
Database knowledge (SGBD management level)
HL7 2.x and DICOM knowledge. System integration experience
UNIX, LINUX and WINTEL system administration knowledge
ITIL Foundations knowledge
Computer skills to include knowledge of software programming and database applications or clinical expertise
Must be willing to travel
Must be willing to work out of the office
Oracle, Sybase and MSSQL, PL scripts
HL7 2x, 3.x. certification
Mirth training
Rhapsody training
DICOM 3.0 certification
Scripting in Linux
ITIL foundations diploma
Strong customer-service skills
Highly motivated team-player
Prior project or technical leadership experience
Demonstrated ability to train/mentor peers
Ability to stay calm in pressurized situations and coach people through solving problems
Ability to drive improvements in efficiency
Knowledge of GE Healthcare products preferred
Familiarity with remote monitoring and diagnostics solutions and concepts
Exceptional troubleshooting, customer service, and analytical skills

Test Range Support Engineering Technician Resume Examples & Samples

DOD Secret clearance
AA or AS degree in a relevant technical discipline. A High School Diploma or GED and 3 years of relevant experience may be substituted for the Associate degree
On-site military test range technical support
End item environmental and acceptance test experience
Experience with flight test range Advanced Range Data System (ARDS) and Common Range Integrated Instrumentation System (CRIIS) equipment

Customer Support Engineering Resume Examples & Samples

Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality
Adhere to all processes and methodology for Knowledge Centered Support. Create knowledge content for the Knowledge base
Uses troubleshooting techniques and programming skills to make needed modifications to customer database and ensure information integrity
Uses troubleshooting techniques and programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones
Uses standard utilities and programming skills, deliver software to customer sites from GEHC standard version libraries as well as updates GEHC system with resolution status
Supports product or application with little or no assistance, maintains a high level of quality following all GEHC department standards
Is responsible for quality solutions to be implemented at client sites
Understands and follows departmental standards
Adheres to and advances the use of GEHC coding conventions, debugging techniques, tools, and documentation
Acts as a technical resource to other members of the department and customers
Analyzes and resolves most software issues with minimum assistance
Specifies, sets up, codes, and processes complex conversion and interfaces for assigned clients meeting all project plan dates set
Has in-depth knowledge of at least 1 major product. Supports multiple products or suites, while maintaining a high level of quality, following all GEHC department standards
May write or contribute user/technical documentation and case notes
Meets with customers as necessary, analyzes their needs, and provides insight into products and their functionality
Identify and report any personal quality or compliance concerns immediately to the Quality Organization, ensure timely dispatch closure
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps
Provides customer support in 24x7 environment
Bachelor’s Degree or Associates and 1 year of progressive experience within technical service role or equivalent (defined as High School Diploma/GED and 4 years progressive experience within technical service role: software, hardware, networks databases, and/or desktops
Computer skills to include knowledge of software programing and database applications
Sound knowledge and hands-on exposure to a major Relational Database Management System (Oracle and/or SQL*Server preferred)
Strong experience supporting applications including XML, Web Services, HTML, Java and JavaScript
Working experience in SaaS, PaaS, or related cloud-based environments
Strong client interfacing skills
Ability to work in a globally distributed team environment, liaising with on-site teams and customers
1 or more years of exposure to Field Service function or equivalent number of years supporting/implementing FS applications would be nice to have but not required
Salesforce.com administrative experience. 201 certification preferred

Support Engineering Resume Examples & Samples

Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration
Advanced Troubleshooting skills in a multi-user high pressure environment
Experience with AWS technologies
Advanced Linux systems administration, website maintenance skills
Strong troubleshooting skills of very complex systems,RDBMS
Ability to explain complex IT concepts in simple terms

F Customer Support Engineering Depot Support Resume Examples & Samples

4+ years experience in the following
Engineering, Field Service Operations, Test Cell operation or equivalent
Excellent Communication (written and verbal) along with interpersonal skills
Flexibility and think-on-your-feet capability to handle shifting requirements and unexpected issues
Self Starter
Electrical, Mechanical, Aerospace engineering background
Foreign Travel experience

Product Support Engineering Technician Resume Examples & Samples

Maintains and updates existing bills of materials, reference documents, and electronic documentation
Creates new bills of materials for standard product and custom special requests as needed
Acts as liaison between Engineering, Operations Support and Manufacturing to ensure accurate assembly
Troubleshoots problems with existing products and modifies products accordingly, with help from supervisor or more senior Product Support Engineers/Engineering Specialists
Reviews assigned product lines looking for ways to reduce cost by part or process redesign
Creates and processes Engineering change documentation
Assists with updating and maintaining marketing literature and adobe documents including wiring diagrams and manufacturing work instructions
Works with Operations Support, Manufacturing and scheduling team to determine alternate assembly methods when parts shortages exist
Evaluates impact of proposed product changes and adherence to compliance standards
Creates, modifies, and maintains drawings associated with assigned product families
Associate’s degree (A.A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience
1-2 years 3D modeling experience, preferably using SolidWorks
Experience with Microsoft Office products (Excel, Word, PowerPoint) - General Computer Expertise
Self-Starter who thrives in a fast-paced Engineering environment
Must be US Citizen or Permanent Resident The noise level in the work environment is usually moderate