Support Planner Resume Samples

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K Koepp

Kaycee

Koepp

255 Lubowitz Glen

Los Angeles

+1 (555) 836 2014

255 Lubowitz Glen

Los Angeles

Phone

p +1 (555) 836 2014

Experience Experience

Chicago, IL

Support Planner

Chicago, IL

Lang Inc

Chicago, IL

Support Planner

Manage the entire offering lifecycle from strategic planning to tactical execution
Launch the vision, strategy and roadmap for partner support offerings and work with key stakeholder organizations to deliver on that vision
Develop campaigns to create awareness and increase offering adoption for the target audiences
Create and execute offering readiness programs to ensure successful landing and adoption of new offerings
Define metrics, establish goals, measure progress, and quantify results, using a data-driven approach to provide updates, identify opportunities, and deliver success
Coordinate and align with the overall Microsoft Partner strategy and program
Management of an effective and efficient governance approach with positive feedback from stakeholders

New York, NY

Sales Support Planner, Ecomedia

New York, NY

Steuber Inc

New York, NY

Sales Support Planner, Ecomedia

Collect content from internal and external sources including clients and agencies to create case studies
Provide other administrative/account support
Research company initiatives prior to sales meetings and collaborate with Program and Sales team to create pitch deck
Coordinate media and project event details among internal stakeholders, stations, agencies, and clients
Organize schedules, travel bookings, and maintain Sales team calendars
Special projects as assigned
Create the strategy for new partner support offerings (Innovation Portfolio) in alignment with existing offerings framework and product marketing strategy

present

San Francisco, CA

Operational Contract Support Planner

San Francisco, CA

Stanton, Schaefer and Pfannerstill

present

San Francisco, CA

Operational Contract Support Planner

present

Analyzes contractor performance and makes recommendations for revisions as contracts proceed through the acquisition life cycle
Assist with contract management of contract awarded in USARCENT AOR
Track and work any major contract management issues
Provides advice regarding contract strategies to best accomplish the project acquisition plan
Assists, within the scope of assigned responsibilities, in the administration and tracking of contracts
Possess detailed knowledge of all facets of sustainment and its integration to develop detailed concepts commensurate with presentation at the one level and higher
Ensure relevant and current OCS events are included in Title 10 exercises and participate in exercise planning conferences, develop OCS Master Sequence Event Lists (MSELs), and maintains AOR specific OCS lessons learned

Education Education

Bachelor’s Degree in Health Services

The University of Kansas

Bachelor’s Degree in Health Services

Skills Skills

Strong analytical skills and excellent problem solving ability with business and marketing acumen
Consumer technology or service background with knowledge of the consumer persona and B2C strategy
Possesses strong collaboration, communication and presentations skills
Ability to analyze and interpret business performance measures
Strong Visio, Excel and PowerPoint skills
Ability to effectively influence others across multiple groups, extended virtual teams, and with regional personnel, to achieve specific objectives
Knowledge of core MS technology, product and technical strategies
Strategy development with execution accountability
Proven ability to develop delivery plans and oversee their execution
Strong organizational, planning and analytical experience

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Principal Support Planner Linux & OSS Resume Examples & Samples

Own defining, leading and implementing the Linux and Open Source Assisted Support Strategy and Assisted Support Experience across C+E
Own support experience planning for the Linux and Open Source support across the C+E product portfolio across all customer audiences
Drive cross team collaborative planning for programs and launches across the C+E stakeholder ecosystem
Lead virtual team of global representatives for Linux & Open Source support experience initiatives and launch activities. Partner deeply with global support functions and delivery teams to land change
Drive decisions and execute both individually and by leveraging the capabilities of managers, peers and/or partners and stakeholders
Lead executive deep dives on program and launch status, risks, mitigation plans and results. Frequently present to executive audiences
Create and publish regular status comms and flash reports to stakeholder audience
Monitor and manage KPI performance to targets, identify and drive improvements to the Linux & Open Source support experience
Work with stakeholder teams to track, prioritize, and drive resolutions to issues including those that are new/emerging
The ideal candidate has a strong background in Linux and Open Source support planning and/or program and project management, excellent executive presence and communication skills, plus experience working with customers in a support operations and/or services role. Candidate should be a strong leader with experience managing large cross-group programs as well as directing large, virtual teams; must be comfortable dealing with ambiguity, being flexible in the face of change, and working independently. The candidate must be a self-starter, self-directed, individual who works well in a remote setting, demonstrates facilitation skills and has experience working with international teams. The ideal candidate will have a demonstrated track record of success as a leader with outstanding collaboration skills across various departments to achieve mutual success
5+ years' experience in a support or services related role with strong understanding of commercial customer support needs
Proven executive communication skills and ability to effectively influence at the executive level
Demonstrated ability to lead large, global and diverse virtual teams to deliver results
Demonstrated collaboration and negotiation skills that result in positive outcomes for multiple stakeholders
Linux and Open Source technical background and support experience as well as Microsoft Online Services experience
Ability to identify opportunities / gaps in the customer experience and partner with teams to develop improved processes, tools, and technology solutions
Strong understanding of the Microsoft Product Group and the product development life cycle

Support Planner Resume Examples & Samples

Create the strategy for new partner support offerings (Innovation Portfolio) in alignment with existing offerings framework and product marketing strategy
Manage the entire offering lifecycle from strategic planning to tactical execution
Launch the vision, strategy and roadmap for partner support offerings and work with key stakeholder organizations to deliver on that vision
Define offering requirements based on an intimate knowledge of specific market segments and target audiences
Define and execute go-to-market plan and enablement, working to insure that key stakeholder organizations have what they need to be successful
Develop campaigns to create awareness and increase offering adoption for the target audiences
Create and execute offering readiness programs to ensure successful landing and adoption of new offerings
Define metrics, establish goals, measure progress, and quantify results, using a data-driven approach to provide updates, identify opportunities, and deliver success
Coordinate and align with the overall Microsoft Partner strategy and program
Be an internal evangelist, ensuring buy-in at appropriate levels
Proven track record of Offering/Product Management success
Strong organizational, planning and analytical experience
Broad expertise in industry trends and business practices
Ability to analyze and interpret business performance measures
Proven leadership and collaboration skills across international boundaries
Ability to effectively influence others across multiple groups, extended virtual teams, and with regional personnel, to achieve specific objectives
Knowledge of core MS technology, product and technical strategies
Effective achievement of fiscal objectives according to plan
Proven ability to develop delivery plans and oversee their execution
Ensures organizational readiness for business demands
Ability to communicate effectively and concisely - both orally and in written form
Five years of progressive experience in Product Management, Product Marketing, Service Offering Development or Delivery, and/or Management or Strategy Consulting in Technology
Experience in partner management, partner marketing, or partner programs
Experience in developing and delivering Executive Level presentations
Understanding of the cloud industry, including key technologies, vendors, and opportunities preferred
Understanding of the support processes, tools and methodologies preferred

Sales Support Planner, Ecomedia Resume Examples & Samples

Research company initiatives prior to sales meetings and collaborate with Program and Sales team to create pitch deck
Collect content from internal and external sources including clients and agencies to create case studies
Coordinate media and project event details among internal stakeholders, stations, agencies, and clients
Update Salesforce as needed, including correspondences, contacts, meeting details, etc
Organize schedules, travel bookings, and maintain Sales team calendars
Provide other administrative/account support
Bachelor's degree (emphasis in Marketing, Communication or Advertising preferred)
Sales support experience
Advanced proficiency with MS PowerPoint; prior experience with Excel
Ability to multi-task and prioritize workload within in a fast paced, time-sensitive environment
Excellent communication (verbal and written) and interpersonal communication
Ability to learn and navigate all other internal software (Salesforce, SlideRocket, Cloud storage programs, etc.)
Ad Agency or Media company experience a plus

Business Support Planner Resume Examples & Samples

Responsible for complex help tickets and IT tickets working autonomously on validating key pieces of new functionalities
Accurately perform data analysis, identify cause & effect and develop statistical models to validate hypothesis. Needs to be able to
Serves as the primary business interface with IT partners and participates in Project Management of the system implementations
Supports the requirements, design, test strategy and methodology for IDRP Demand and Fulfillment, PE Tool, Insight, IPM, IE,

Operational Contract Support Planner Resume Examples & Samples

Assist in planning, logistics estimates, concepts of support, and coordination with joint service component commands and subordinate headquarters. Broad thought and experience is required to understand the effects of long-range, near-term, and current operations into the build of theater posture; related to contingency plans the contractor shall use military support plans developed across the operational area and advise on solutions for base life support, transportation, engineering, and service-based contracts to mitigate the gap between military capability and that which is needed for full sustainment support
Assists, within the scope of assigned responsibilities, in the administration and tracking of contracts
Analyzes contractor performance and makes recommendations for revisions as contracts proceed through the acquisition life cycle
Provides advice regarding contract strategies to best accomplish the project acquisition plan
Possess detailed knowledge of all facets of sustainment and its integration to develop detailed concepts commensurate with presentation at the one level and higher
Track and work any major contract management issues
Review all orders, policies, etc., for OCS interests
Assist with maintaining OCS policy, operational guidance documents, and higher command OCS policies
Assist requiring activity with the development of the contract performance work statements (reviewing the revising) and advise military superiors in analysis of theater requirements
Establish and maintain USARCENT OCS Common Operating Picture which provide the USARCENT Commander and subordinate commanders a picture of how much money is spent on contracts, the number of contracts supporting a certain country, and the number of contractors supporting contracts by location
Liaise with USCENTCOM to integrate ASCC contract requirements into an overall contractor concept of support for the USCENTCOM area of operations
Participate in workgroups, boards, and committees to recommend contract efficiencies as it pertains to use in future operations
Participate in Operational Contract Support Integration cells to align country-based contract capabilities into a seamless support plan for current operations at remote operational locations
Travel to emerging locations to determine the scope of work required and shall assist requiring activity with developing performance work statements for base life support, transportation, services, and essential services contracts
Participate in in-theater Requirement Review Board packet assembly prior to contract approval by ensuring the accuracy and completeness of contract submissions and participate in pre-submission analysis to ensure contract submissions are not duplicative to existing contracts. (Contractor must sign non-disclosure agreement)
Contractor shall reviews contractor personnel management policies and procedures to ensure compliance with U.S. Statutes and DOD policy and directives
Assist with contract management of contract awarded in USARCENT AOR
Required in all operational phases - Shape, Deter, Seize the Initiative, Dominate, Stabilize and Enable Civil Authority as well as other USG departments and agencies and multinational partners
Advice leadership in alternative acquisition strategies when contracted support shall be required to ensure that adequate resources are available to achieve operations goals
Ensure relevant and current OCS events are included in Title 10 exercises and participate in exercise planning conferences, develop OCS Master Sequence Event Lists (MSELs), and maintains AOR specific OCS lessons learned
Attend conferences, workshops, and meetings required to integrate OCS programmatically into COCOM plans and write or update Annex W in support of these plans
Acquisitions
Logistics Support Analysis

Health Service Support Planner, Senior Resume Examples & Samples

10+ years of experience in planning medical service and HSS operations in both field and garrison settings
Experience at the brigade or above surgeon's office and division medical organization
Knowledge of common follow-up medical services when a physical examination identifies an issue
Knowledge of Army health service MOS capability
Ability to analyze previous CSTs' Disease and Non-Battle Injury (DNBI) rates and data to derive HSS capabilities, including personnel, equipment, Class VIII, and Concept of Operations for future CST
BA or BS degree in Health Services, Public Health, or Medical
Experience as a field grade commissioned Medical Service Corps officer or battalion-above CSM or staff SGM
Experience with HQDA or MACOM staff
Knowledge of multi-functional logistics

On Wing Customer Support Planner Resume Examples & Samples

Experience with commercial engine repair
Repair experience with large commercial engines
Proven manpower and project management skills
Good team player with flexible approach and possess effective interpersonal and communication skills (written and oral)

Business Operations Support Planner Resume Examples & Samples

Experience with program management documentation
Experience with meeting and minutes management
Experience with action development and tracking
Experience with process management
Experience with Microsoft Office, including Excel and creating presentations in PowerPoint
Ability to translate information and ideas into consistent communication products
Ability to travel as needed required
AA or AS degree and 12 years of experience with program management documentation or BA or BS degree and 7 years of experience with program management
Experience with IT or facilities resources governance
Ability to be a self-starter and thrive in a fast-paced environment
Possession of excellent analysis and data gathering skills

Business Operations Support Planner Resume Examples & Samples

Experience with Microsoft Excel and creating presentations in PowerPoint
Knowledge of Microsoft Office, including creating presentations in PowerPoint
AA or AS degree and 12 years of experience with program management documentation, BA or BS degree and 7 years of experience with program management
Experience with IT and/or facilities resources governance
Ability to be a Self-starter and thrive in a Fast-paced environment

Support Planner Resume Examples & Samples

Professional experience in
BS/BA degree or 4 + industry experience in a consulting role
Technically strong, collaborative, problem solver who is inventive and confident
Aspiration for excellence
Proven ability in customer satisfaction
Ability to present technical findings in an accessible way to all levels of customers
Ability to influence outcomes in ambiguous settings
Willingness and desire to learn cloud technologies
Experience in diagnosing and troubleshooting IT issues
Good balance between business and technical acumen
Demonstrated self-learner
Ability to manage change effectively

Decision Support Planner Analyst Resume Examples & Samples

Run reports to aid in decision support for SVP P&A in a number of DMC tools: Qlik View, Micro Strategy, etc, Reports will be run on an established cadence (weekly, monthly, etc) and on ad hoc basis
Participate in P&A Special Projects and Initiatives
At least 3 years experience in retail buying or planning. College degree preferred
Strong systems acumen
Ability to multi-task, with a high degree of accuracy, in a fast paced environment
Proactive in finding solutions; strong anticipatory skills; self-starter

Senior Afghanistan Support Planner Resume Examples & Samples

Coordinate USSOCOM, NSOCC-A/SOJTF-A staff actions for the acquisition and sustainment of supplies and materials
Provide the J3-AFG Director and staff a detailed report of SOJTF-A, SOJTF-B, and Mission Support Element (MSE) support requirements with proposed sourcing solutions
Provide updates to the J3-AFG Division and SOJTF-A leadership on assigned Lines of Effort (LOE) and specific projects
Assist in the manning, training, supporting, and sustaining of SOF to other SOJTFs
Coordinate SOF logistics support with plans, orders, and other planning documents and suggest revisions
Review and track agreements for SOF logistics support provided by the DoD services, supporting agencies, and Geographic Combatant Commanders (GCC)
Master’s degree in any field
3 years’ experience in strategic-level support planning (e.g., operational design, military decision making process, contingency plan development, etc.)

Senior Afghanistan Support Planner Resume Examples & Samples

3 years’ experience in strategic-level planning (e.g. operational design, military decision making process, contingency plan development, etc.)
Graduate of a JPME course, Intermediate Development Course or a Senior Professional Military Education Course
Current DoD Top Secret clearance and eligible for SCI access
GS 13 Equivalent

Support Planner Resume Examples & Samples

Strategic planning
Program management
Data-driven analysis
Influence without authority
Communication and presentation skills
Executive presence
Cross-group, cross-globe collaboration
Fiscal and operational accountability
5+ years of increasing levels of professional experience with a minimum of 2+ years in a sales or marketing organization, MBA preferred
Outsourced customer service delivery knowledge and experience
Consumer technology or service background with knowledge of the consumer persona and B2C strategy
Sales or product marketing experience
Strategy development with execution accountability
Complex program & project management with virtual team leadership

J Afghanistan Support Planner Resume Examples & Samples

10 years combined, Joint, SOF, or Interagency experience working joint military operations conducted in a joint, combined, and interagency environment
3 years’ experience working with USSOCOM enterprise
2 years’ experience in strategic-level acquisition and sustainment of supplies and material
Graduate of a JPME course, Intermediate Development Course, or a Senior Professional Military Education Course
Experience at USSOCOM

On Wing Support Planner Resume Examples & Samples

Bachelor's degree from an accredited university or college or equivalent knowledge and experience (or a high school diploma / GED with proven years of experience in Manufacturing). Some additional years of experience in Materials Planning and Execution
Some years of experience with commercial engine repair
Repair experience with large commercial engines
Good team player with flexible approach and possess effective interpersonal and communication skills (written and oral)

Reactor Support Planner Resume Examples & Samples

Develop and prepare work packages and procedures to ensure outage and non-outage work is successfully executed and completed
Schedule and status activities for both outage and non-outage work scope
Identify required tooling, parts, material and consumables required to perform work activity for work package development
Demonstrates competence, knowledge, and understanding ob basic principles in own technical field
Overcomes challenges to make the business succeed
Demonstrates behavior that supports teams to improve the business
Adjusts

Engineering Support Planner Resume Examples & Samples

Previous experience in product improvement and reliability engineering on UK rolling stock
Sound knowledge of railway operations and compliance to railway rules and regulations
Experience of Computerised Maintenance Management Systems (CMMS) – SAP, Maximo or Equinox
Minimum Engineering HNC or equivalent qualification
Ability to develop and maintain effective working relationships with key stakeholders
Capable of working in stressful environments for long periods of time
Intermediate IT skills – Word, Excel, Outlook, PowerPoint
Lean Six Sigma experience

Operational Contract Support Planner Resume Examples & Samples

Approximately 5% travel for business
Knowledge of Contingency Contracting Policies
Skill in Acquisition Planning
Knowledge of Operations
Skill Advising on Contracting Matters
Skill Leading a Team
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date
It is your responsibility to verify that information entered, uploaded, or faxed (i.e., resume) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Faxed documents must be completely transmitted (fax and scan complete) by 11:59 PM (EST) on the closing date of the announcement

Support Planner Resume Examples & Samples

Strong background in the Partner audience and product marketing
Experience designing, executing and assessing the results of global experiments; Unrelenting focus on driving results
Effective and proactive communication (written and verbal)
Proficiency in working effectively within complex and ambiguous environments
Ability to simultaneously manage a large number of work streams with great attention to detail
Passion for continuous learning and applying learning in ways that drive business improvements; Strong aptitude for quantitative analysis
Ability to work with and understand the needs of global stakeholders while maintaining a holistic view of the overall program
Keen ability to forge strong and positive relationships across organizations and levels

Support Planner Resume Examples & Samples

Evolve and continue to build our framework including our operating approach for our Support Experience Design work. Lead the team’s work around our framework (inclusive of our team vision, purpose, capabilities, ‘book of dreams’ etc.) and ensure the communication and engagement of that framework is landed with key stakeholders
Prioritize experience improvement opportunities based on affecting a positive impact to the business leveraging CSS KPIs and other key business impact measure. Support ROI case building for key CX initiatives
Drive operating rhythm to support the team execution of our framework and project priorities and deliverables
Set up and drive regular reviews with relevant stakeholders to allow for clear communication related to support experience
Identify best practices related to consistent delivery of great support experiences and create avenue to leverage and share across SBU’s
Work with various stakeholders and leaders to drive business requirements for customer experience design
Strong feedback from stakeholders on the impact of our team’s work—clear team vision, purpose, ability to grow partnerships and collaborate with impact
Helping the team prioritize efforts, manage a strong ROB to enable proactive delivery of commitments to others and show impact to the goals that CSS shares around delivering exceptional customer and set up forum to show the team’s
Ability to track and support clear and consistent communication of the business impact of the projects that our SED team delivers
Management of an effective and efficient governance approach with positive feedback from stakeholders
Establishment of clear, consistent rhythm of the business to support strong cross team alignment
Improved alignment and prioritization of key projects, based on business priorities
Strong positive feedback from peers within the Support Design Experience team and from key stakeholder teams regarding the precision, timeliness and impact of the team’s CX projects and governance approach
5+ years of work experience with 1+ years of proven success in at least one of the following: project management, framework and operating model development, business case creation, customer experience, or strategic management consulting
Bachelor’s Degree in Business, Marketing, Engineering, or other business and process focused field with the equivalent combination of experience and instruction
Strong analytical skills and excellent problem solving ability with business and marketing acumen
Able to translate complex relationships, processes, establish context and create clarity and ability to create documents that communicate our team vision and purpose with impact
Possesses strong collaboration, communication and presentations skills
Strong Visio, Excel and PowerPoint skills