Store Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the store support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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M Kris

Maegan

Kris

65929 Joel Terrace

Los Angeles

+1 (555) 437 4807

65929 Joel Terrace

Los Angeles

Phone

p +1 (555) 437 4807

Experience Experience

Houston, TX

Accountant / Analyst Store Support Audit

Houston, TX

Bode, Gerlach and Lind

Houston, TX

Accountant / Analyst Store Support Audit

Assists in entering store inventory adjustments when data entry cannot meet deadlines
Ensures store inventory adjustments are performed accurately by data entry
Creates and resolves Service Manager Tickets for store and IT issues
Identifies and communicates issues related to store inventory adjustments and audits
Performs to standards set forth in customer service level agreements
Works with field and distribution center staff to ensure the accuracy of shipments in the system
Understands shipment resolution and audit process in detail

Boston, MA

Assistant Store Support Manager

Boston, MA

Rosenbaum, Von and DuBuque

Boston, MA

Assistant Store Support Manager

Assist in teaching and coaching employees to provide outstanding customer service in person and over the phone
Partner with department managers and the store manager to support store events
Partner with department managers and the Store Manager to support store events
Collaborate with Store Support manager and other partners within the store to ensure service and sales goals are being achieved
Are a dedicated teacher and coach who wants to help employees develop and take on larger roles within the company
Are motivated by healthy competition, excel in a team environment and always make sure to celebrate the wins
Provide Point of Sale training to newly hired employees, as necessary

present

Houston, TX

Replenishment Manager Regional Store Support

Houston, TX

Hahn LLC

present

Houston, TX

Replenishment Manager Regional Store Support

present

Manage relationships between all project stakeholders, regional Market leaders, store managers
Plan, execute and support change management & training
Re-engineering current store development processes to ensure simplicity and effectiveness. Remove non-value add steps and simplify the E2E business processes
Addresses concerns and maintains consistent follow-up on any outstanding issues
Strong technical, written and verbal analysis and support in conjunction with leading initiatives
Canadian Cities: Mississauga
Strong Supply Chain knowledge

Education Education

Bachelor’s Degree in Courtesy

University of Georgia

Bachelor’s Degree in Courtesy

Skills Skills

Help ensure inventory management processes are accurate, leading to profitable store results
Assist with the education of salespeople on how to ring profitable sales by following tender compliance
Assist in teaching and coaching employees to provide outstanding customer service in person and over the phone
Help ensure departments achieve shrinkage and unit variance goals to drive store results
Conduct training and educational meetings for employees relating to shrinkage and unit variance, as necessary
Assist in the education of trip-driver initiatives such as the Nordstrom RewardsTM program and the sale of gift cards to help drive volume
Provide Point of Sale training to newly hired employees, as necessary
Collaborate with Store Support manager and other partners within the store to ensure service and sales goals are being achieved
Assist to identify, recruit and hire the best talent
Partner with department managers and the Store Manager to support store events

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15 Store Support resume templates

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Assistant Store Support Manager Resume Examples & Samples

Assist in recruiting, hiring and training employees as well as helping to teach them how to deliver amazing customer service in person and over the phone
Support the team as it educates and assists salespeople on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
Help the department meet service and sales goals and maintain accurate inventory using set processes
Work with department managers and the store manager to support event needs

Store Support Service Desk Team Lead Resume Examples & Samples

2 years of Service Desk or equivalent job experience. Retail experience a plus
Capable of providing feedback and influencing performance and behavioral changes in Store Support Operators
Proven ability to achieve results through task delegation and follow up
Strong troubleshooting and problem solving skills
Strong analytical skills and the ability to identify trends through research to find commonality of reported issues
Experienced in Incident Management and familiar with Problem and Change Management
Proven ability to work under pressure with little direction
Must be able to react quickly to change
Must be comfortable with ambiguity
Innovative with the proven ability to take initiative to achieve goals
Skilled at defusing and resolving conflicts
Knowledge of Gap Inc store systems/retail store systems is preferred

Store Support Assoc Resume Examples & Samples

Unload and load merchandise and fixtures from Bealls trucks and other delivery services that may apply
Maintain organization and housekeeping duties in the receiving area
Perform all tasks safely to prevent customer and employee accidents
Prior receiving/processing experience preferred
Must be responsive to a continually changing retail environment

Store Support Assoc Resume Examples & Samples

Restock required supplies in restrooms such as soap, toilet paper and paper towels
Attention to detail in work produced
Effective communicator
Must be responsive to a continually changing and fast paced environment

Accountant / Analyst Store Support Audit Resume Examples & Samples

Responsible for shipment and store to store stock transfer audit process
Works with field and distribution center staff to ensure the accuracy of shipments in the system
Develops a detailed understanding of the store audit process
Creates and resolves Service Manager Tickets for store and IT issues
Fields calls from stores and other Business Partners
Communicates audit findings/issues with store inventory group
Assists with business partner ad hoc requests and analysis as needed
Ensures store inventory adjustments are performed accurately by data entry
Assists in entering store inventory adjustments when data entry cannot meet deadlines
Identifies and communicates issues related to store inventory adjustments and audits
Understands shipment resolution and audit process in detail
Identifies and communicates store audit issues to Store Support Leadership
Supports the count scheduling process as needed
Supports the data integrity process as needed
Ensures coordination, communication and cross training between store support teams and business partners
Performs to standards set forth in customer service level agreements
Supports in the research and response to field inquiries
Assists with other departmental functions as needed
Documents lessons learned and best practices and shares with store audit group for implementation
Bachelor’s degree in a business-related field strongly preferred or previous applicable experience
1-3 years business experience in a corporate setting preferred
Ability to effectively communicate with business partners via, phone, e-mail, and presentations
Good analytical and problem solving skills, with proven ability to provide sound resolution
Basic accounting skills
Demonstrates critical thinking skills
Must have basic working knowledge of Excel (including the ability to utilize vlookups)
Ability to run reports and enter data utilizing existing Access interfaces/queries
Ability to work collaboratively within a team environment
Highly organized and detail oriented, able to multi-task in a fast paced area
Ability to handle multiple deadlines at any given time
Ability to work under strict timelines with limited supervision

Assistant Store Support Manager Woodland Plaza Rack Resume Examples & Samples

Educate and assist salespeople on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
Partner with department managers and the store manager to support store events
Assist in driving store volume through the support and education of Service Experience initiative such as the Nordstrom RewardsTMprogram and the sale of gift cards

Store Support Intern Resume Examples & Samples

Working towards College degree
Excellent organizational and administrative abilities
Knowledge and experience in use of PC systems and software
Ability to be flexible and adapt to changing priorities
Must be eligible to receive school credit as this is an unpaid internship

Team Store Support Resume Examples & Samples

Provide in-house administrative and technical support for corporate and sales staff, as well as provide customer service to end customers. This includes, but is not limited to
Monitor reporting and send out daily pipeline reports to managers, and weekly statistical updates for current live flyers to sales representatives. Communicates with customers and sales representatives to discuss Team Store sales, minimum orders , marketing approaches, and alternatives to increase sales
Maintain and review Team Store user interface
Ensure all orders meet quality guidelines, approve for production, and follow process from start to finish while providing excellent customer service
Perform all duties included in store setup, such as SKU creation, internet requests, and catalog orders
Train new hires and current staff on store setup and guidelines, and develop procedures to ensure efficient and effective operations of Team Store

Assistant Store Support Manager Resume Examples & Samples

Assist in teaching and coaching employees to provide outstanding customer service in person and over the phone
Collaborate with Store Support manager and other partners within the store to ensure service and sales goals are being achieved
Assist in the education of trip-driver initiatives such as the Nordstrom RewardsTM program and the sale of gift cards to help drive volume
Help ensure departments achieve shrinkage and unit variance goals to drive store results
Conduct training and educational meetings for employees relating to shrinkage and unit variance, as necessary
Help ensure inventory management processes are accurate, leading to profitable store results
Provide Point of Sale training to newly hired employees, as necessary
Assist with the education of salespeople on how to ring profitable sales by following tender compliance
Assist to identify, recruit and hire the best talent
Partner with department managers and the Store Manager to support store events
Proven success in current role
Support of current department manager, store manager and/or regional support manager required
Positive evaluation on recent performance reviews
Demonstrated ability to develop and maintain productive relationships with store manager, regional support manager and other leaders
Strong team building skills
Talent for influencing others and leading change
Strong organizational, delegation and follow-through skills
Ability to manage competing priorities in a fast-paced environment
FNL or Internship graduate a plus
FLS experience a plus

Store Support Analyst Resume Examples & Samples

Minimum requirement – Bachelor degree in a Computer Related Field
Must have a minimum of seven years' experience with PCs, Windows OS, and Microsoft Office products
Must possess strong customer service skills, excellent oral and written communication skills, and be able to handle multiple tasks at once
Solid understanding of POS systems
Working knowledge of network fundamentals
Understanding of computer hardware
POS/retail experience required
Must be able to learn new software packages
Must have PC advanced troubleshooting skills
Ability to provide clear direction to others
Ability to follow schedule and meet deadlines
Ability to follow process
Ability to interact with 2nd and 3rd party support staff

L Store Support Resume Examples & Samples

Remote troubleshooting, resolving technical escalations, and providing technical documentation and guidance to L1 team and peers
Mobile Device management and adminstration
Help maintain the L2 Stores Support ticket queue
Collaborate with L2 Apps and L3 Engineering teams to isolate root cause as necessary and drive for solution implementation
Perform methodical problem investigation techniques to resolve issues: in-depth problem analysis, detailed problem description, impact assessment, root cause analysis, identification of work arounds, and recreate field problems in the lab
Effectively communicate business critical issues impacting stores to IT leadership and key stakeholders (within and outside Gap IT); impact, status updates, workarounds, long term resolution, and root cause resolution
Independently research and analyze technical solutions to problems, provide solution recommendation (i.e. development, maintenance or improvements to systems standards or process) to meet or exceed Gap Inc needs
Communicate and drive comprehensive bug defects with L3 and validate bug defects are resolved in production
Poll remote system logs and data through scripting to perform trending and analysis in investigating current issues and/or to proactively identify trends before they become issues
Responsible for understanding changes to environment for all store impacting technology implementations and challenge changes that may negatively impact production systems and operations
Participate in projects and special assignments as a Lead for Stores Second Level: attend and provide feedback for design reviews, provide supportability feedback, plan for training and knowledge, stay abreast on new technology releases, and documentation etc
Responsible for Driving and Ensuring Ticket Quality - Provide detailed feedback on ticket compliance and quality to business partners
Represent Stores Second Level in regular IT Status meetings to report store-impacting issues, including After Action Reviews
Participate in on-call rotation to provide support outside of office hours
Travel as required for technical assistance on field issues
Perform other job-related duties and work on special projects as required
Associates degree or equivalent experience in IT
2+ years of progressive experience in support of HW, network, and log level application support capacity
General understanding of Windows systems setup, configuration, diagnostics, concepts, and comfortable on a dos command line
Demonstrated experience in UNIX/Linux system environments; installation, configuration, troubleshooting and log parsing
Scripting experience, specifically with shell, Ruby or Expect, to perform routine system admin tasks, automate repetitive work, perform tasks at scale, log parsing, and allow for predictive self healing and monitoring
In-depth knowledge of TCP/IP, SSH, SCP, LDAP and other core network technologies
Must be able to determine when a server or remote system is in a "distressed" state, e.g. network performing badly, short of RAM, overloaded CPU, overloaded I/O subsystem
Demonstrated ability to utilize critical thinking skills to methodically troubleshoot technical issues and isolate problems by process of elimination, and offer recommendations for resolution
Flexible work hours including nights and weekends
The ideal candidate must be a self-starter with strong work habits and have mid-level career experience in resolving network connectivity, system level issues, and ability to perform log analysis
Prior knowledge of IBM registers, Point of Sale systems, LRT ticketing systems, traffic cameras, mobile devices (iOS)
Experience with switch configuration and network troubleshooting
Working knowledge and experience with Chef / Puppet /CfEngine
Helpdesk experience preferred

Store Support Manager Resume Examples & Samples

Lead a team of Sr Relationship Consultants to ensure that programs deemed as priority are retail ready for stores
Represent the ‘voice of stores’ and ensure ongoing integration with cross-functional business partners (eg. Loyalty, Digital, e-commerce)
Leverage extensive store operations knowledge to evaluate programs and initiatives that are launching to stores and provide subject matter expertize to operationalize programs
Manage the prioritization of requests from Corporate to stores. Determine where priorities need to change
Lead cross-functional work groups to package programs for execution at stores
Represent Store Support on the Store Operations Dealer Committee
Manage program roll-outs for large corporate initiatives
Develop content to support programs and initiatives that will resonate with the Dealer audience
5+ years of progressive retail and/or store operations experience
Strong Business Acumen and operational knowledge of a retail store, preferably Canadian Tire
Strategic Thinker with an ability to connect with the bigger picture
Proven ability to build and maintain strong cross-functional relationships
Demonstrated experience overseeing large scaled programs and initiatives
Ability to solve programs and recommendation solutions
Comfortable navigating ambiguous situations
Occasional travel will be required to stores

Senior Store Support Integration Consultant Resume Examples & Samples

End to end accountability for deals, programs, prepacks and events in support of the “SCORE” regular sales development programs. This includes the creation, execution, analysis, interpretation of results and recommendations for a $50-100+ million RVS (Retail Value of Shipments) program
Prime responsibility for managing the relationship and usage of the Merchandising CBM leads group
Subject Matter Expert on out of aisle programs and services
Create workflow and timelines of many concurrent projects through concept to completion while maintaining ongoing stakeholder involvement
Collaboration and communication of proposals, policies, processes, procedures and reporting with cross-functional groups and stores
Interpretation of key data relating to use of merchandisable space in store common areas
Analysis of program effectiveness in collaboration with the Store Support Integration Analyst
Governance of new and existing prepacks and maintenance in prepack database
Understand future needs of the business and suggest improvements to the program to support both Corp and Store future needs
Peer leader, mentor, and advisor for the Merchandising team and store integration Analysts and Coordinators

Retail Store Support Coordinator Resume Examples & Samples

Deliver excellence to retail store teams through high quality guidance, support, advice and administrative assistance where required
Operate in accordance to clearly defined SLA’s and Store Support procedures
Support the retail network by absorbing store task and process ongoing in order to drive in-store productivity
Provide scheduled and ad-hoc performance reporting to retail store management (including on-going compliance to core operating process)
To administer retail store access requests
Experience of SAP and/or Point of Sale preferred
Good Understanding of Excel
Retail Store Experience preferred

Replenishment Manager Regional Store Support Resume Examples & Samples

Facilitates on behalf of replenishment the project management of new stores, capital renovations, and capital initiative plans with limited guidance
Facilitates on behalf of replenishment response and recovery efforts for a disruptive incident
Produces, presents and monitors replenishment KPI’s for new store, renovation, relocation, and prototype projects. Ensure KPI’s for these projects meet and/or exceed replenishment corporate KPI’s
Re-engineering current store development processes to ensure simplicity and effectiveness. Remove non-value add steps and simplify the E2E business processes
Accountable for leading and managing store disruptions
Identifies risks, builds mitigation plans and executes accordingly with a sense of urgency
Addresses concerns and maintains consistent follow-up on any outstanding issues
Manage relationships between all project stakeholders, regional Market leaders, store managers
Plan, execute and support change management & training
Strong technical, written and verbal analysis and support in conjunction with leading initiatives
Ability to manage complex and conflicted feedback from cross functional partners for store development projects
Strong Supply Chain knowledge
Knowledge of Walmart replenishment processes and systems an asset
Proven ability to work independently and succeed in a demanding, fast-paced environment
Strong Project management skills
Strong interpersonal skills, with the ability to develop relationships across all levels
Ability to build relationships with internal and external stakeholders
Excellent people leadership skills
Ability to manage multiple, complex projects
Very strong MS office and SQL skills base, experience with project management and conflict management
Adaptability to change
Experience defining and documenting processes
Ability to travel to various locations
Minimum Education Required – Bachelor’s Degree
Minimum Years of Experience Required – 3 – 5 years
Job Title:* Replenishment Manager – Regional Store Support
Req ID:* 746045BR
Canada Walmart Division:* Replenishment
Store Location:* Argentia & Mississauga Rd. (Corporate/Home Office)

IT Store Support Shipping Technician Specialist Resume Examples & Samples

Shipping and receiving IS specific CVS hardware to our CVS stores, roll outs, and field technical service group
Processing returned and shipped equipment is processed through the inventory system correctly
Lifting 80 lbs

Store Support Lead Resume Examples & Samples

Oversee administrative activities including ensuring associates are paid appropriately, keying hours in payroll system, responding to basic Human Resources issues, filing, running reports, scheduling meetings, etc
Ensure Merchandise Arrangement Plan (MAP) executed in accordance with corporate direction and standards, eg. set up room as said by Corporate Guidelines and utilize available accents and accessories to complete room setting
Ensure operational efficiency by creating a ‘how to plan’ in all logistics activities including a smooth transition of merchandise through the dock area to the selling floor as well as maintaining expected customer service levels during customer contact in the execution of dock pick-ups, delivery etc. Oversee basic maintenance activities (eg. changing light bulbs, etc.) are being performed according to store guidelines
Accessorize Home Store merchandise (furniture and appliances) to maximize product appeal and ensure presentation is consistent with current fashion trends as well as customer preferences in the market
Participate in overall supervision and operational activities of the Home Store (eg. open/close of store, alarm list, customer service) as well as assist in new store openings as required
Supervise staff reporting, including scheduling, assigning work activities, training, performance management, recruitment of new staff
Ensure all associates work in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others
Perform other related duties as required
College certificate in Business Administration, Marketing or Fashion
A minimum of 3 years of previous work experience
Demonstrated supervisory skills
Demonstrated merchandise and visual presentation skills (understanding of fashion, style, colour, trends)
Demonstrated customer service skills

Director, Store Support Resume Examples & Samples

Interface with various department leaders and field operations to optimize customer satisfaction and achieve the Company's business goals
Overall responsibility for the resolution of service issues and completion of all tasks associated with Support Service
Oversee depart budget preparation and spending
Forecast operational needs based on historical trends and future projects or initiatives
Serve as the primary escalation point for issues beyond the authority of the Store Support Operation Managers
Participate in organizational and strategic planning to enhance store support and relationships between store support and field operations
Review MMB performance and capabilities
Develop and mentor direct reports
Intermediate: Presentation/PowerPoint, Spreadsheet, Word Processing/Typing
Basic: Accounting, Contact Management, Programming Languages

Consultant, Store Support Integration Resume Examples & Samples

Accountable for the end-to-end creation, planning, development and implementation of processes, policies and communication required to make out of aisle merchandising programs (e.g. SCORE – Seasonal Calendar of Relevant Events) that are sustainable and integrated. This includes the creation, execution, analysis, interpretation of results and recommendations for a $100 + million RVS$ program
Prime responsibility for selecting product and executing ordering component of dealer buying events (e.g. Products Parade) semi-annually; including on-site execution
Development, collaboration and communication of proposals, policies, processes, and reporting with cross-functional groups and stores related to Products Parade events
Creation of progress report outs to leadership team
Interpretation of key data relating to use of space allocated for Products Parade and creation and execution of visual merchandising plan to support buying shows
Define metrics and measures of success, lead the analysis, reporting on sales development programs
Minimum 3-5 years of relevant business experience
University or College degree, preferably in business, or related experience
Strong creative problem solving abilities and the ability to work independently
A desire to foster relationships with Dealers
Extensive experience with PC related programs such as Excel, Word, PowerPoint and a basic understanding in MS Access

Retail Store Support Coordinator Resume Examples & Samples

Delivering excellence to retail store teams through high quality guidance, support, advice and administrative assistance where required
Supporting the retail network by absorbing store tasks and processes ongoing in order to drive in-store productivity
Administering retail store access requests

L POS Store Support Resume Examples & Samples

Provide 2nd level support to Help Desk for all Retail business applications and hardware
Facilitate IT Operations meetings effectively
Assist on Post Incident Reviews (PIR) provided for each P1/P2 giving insight, timings, and engaged escalation process
Client service experience 5 - 7 years
Professional presentation and phone manner
2 + years College Education
5+ years of experience providing IT support for a large (5000+ end user) environment
Excellent time management skills- able to prioritize workloads and deliver timely resolutions without direct supervision
Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures
Second level understanding of NCR Point of Sale HW, mobile POS, AmeriPOS and Triversity Point of Sale systems (Transactionware GM/Enterprise preferred) and knowledge of retail environment
Experience administrating and supporting Windows family of operating system, SCCM 2007, Active Directory and Exchange
Must be consistently punctual, dependable and reliable
Accepts ownership of the problem until it is resolved
Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
Strong interpersonal and collaboration skills, resourceful and proactive team member
Must uphold the Company Values of: Passion for Our Clients, Leading Expertise in Beauty, Innovation, Work Life Balance, Respect for All, Taking Initiative and Teamwork
Basic ITIL framework knowledge and experience
IOS mobile experience a must
Service-Now experience a plus

Optical Lab Store Support Specialist Resume Examples & Samples

High School Graduate or GED
Minimum 2 years of previous related experience in customer service, optical (eyewear) manufacturing, or optical retail setting
Excellent customer service skills (ability to build and maintain positive customer relations and handle customer requests in a timely, professional, and accurate manner)
Computer skills (Microsoft Office, Outlook, data entry, etc.)
Ability to problem solve in a professional manner and timely fashion
Analytical and decision making skills
Self-motivated and detail oriented

Store Support Resume Examples & Samples

Contribute to the accurate completion of the wholegoods sale documents and packets
Assist sales staff with wholegoods sales financing options, CRM administration, and customer field demonstrations
Provide support to the sales staff with the arrangements for pickup and delivery of customer equipment
Maintain accurate equipment attributes and descriptions
Obtain and post equipment pictures on website
Assist parts staff with shipping and receiving, cycle counts and physical inventory, delivery, and parts counter sales
Assist service staff with various administrative functions including repair orders, warranty claims and submissions, various tracking logs, technician billing and job story completion, and customer communications
Required

Store Support Report Development Specialist Resume Examples & Samples

Implementation - Uses corporate advanced tool sets (departmental/corporate database and Pentaho reporting) to produce ad hoc analysis and production level reports. Recommends changes/improvements of data and how it is stored and retrieved from both operational and reporting data structures
System Support - Works with IT and other resources to improve data quality by a) monitoring existing systems, b) issue identification at the system and data level, c) identifying and following data security procedures
Documentation - Reviews and updates System Design Specifications and Business Process Documents. Maintains logs of both internal report requests and external requests to the IT department for reporting support. Supports development and execution of system test plans to ensure data and system integrity
Technical Expertise - Troubleshoots and resolve issues within the company's information systems by using prior knowledge and expertise. Writes SQL queries, develops unions and joins on data and recommends stored procedure changes to IT staff. Provides insight to database archiving needs and departmental purging standards
Teamwork - Works with departmental users at all levels to provide both insights to and ultimate development of data and information for business analysis. Process operational knowledge that allows individual to help refine and deliver results to the user community
Process Improvement - Applies change management experience to facilitate movement to new levels of quality. Recommends process/customer service improvements and innovative solutions
Minimum 2-3 years of database experience understanding database structure and design
Advanced knowledge/training of corporate reporting tools and implementation of Ad Hoc, Dash Boards and production level data reports preferred

Supervisor, Store Support Resume Examples & Samples

Answering calls/emails from co-workers, sites, and vendors, analyzing issues, instructing callers on solution or escalating to vendor or other departments
Completes and updates help desk tickets
Develops unique solutions to highly complicated problems
Administrative functions related to operating Support Center
Evaluate when to send a technician for a service call to decrease the amount of vendor usage
Proactive management to prevent service impact to the customer and also employee
Time analysis of technical issues at service station locations
Provide appropriate training for support center agents
Approving requests for time off
Developing staff, mentoring, coaching; motivating staff, individually and as a group; establishing a team environment
Basic: Database Human Resources Systems, Payroll, Presentation/PowerPoint, Spreadsheet, Word Processing/ Typing

Store Support & Client Care Specialist Resume Examples & Samples

Working in our call centre, handling all store and E-Commerce customer communications: inquiries, concerns, complaints, escalations, comments
Increasing brand loyalty by providing effective solutions to resolve unsatisfactory service issues in accordance with established policies and procedures
Offering exceptional first level technical and general support to our stores in order for them to provide a world class shopping experience to our customers
Documenting, tracking and following through on all Customer Service calls
Providing customer service support to internal sales team and Head Office employees
Support ecommerce sales with effective communication to our customers as it relates to the product, promotions, returns and exchanges policies
Identifying opportunities for improvement within our current Customer Service practices and systems. Identifying opportunities to increase brand loyalty
Participating in special projects as required
College degree (DEC, Technical diploma, Community college diploma)
1 to 2 years of experience in a Call Centre role in a Call Centre environment
Available to work different shifts such as days, evenings, weekends and holidays (Call Center Hours of Operation are Monday to Friday, from 7 a.m. to 10:00 p.m., and Saturday and Sunday, from 8:00 a.m. to 8:00 p.m.)
Retail and/or Sales experience would be an asset
Experience with E-Commerce customer service would be an asset
Strong computer skills including knowledge of Windows and Excel, Internet
Highly customer service oriented, enjoy handling and resolving situations
Perfectly Bilingual (French and English) written and spoken
Excellent verbal communication and writing abilities
Detail-oriented, organized, a strong team player, flexible and able to multi-task
Ability to explain a situation and to give advice. Approach centered on empathy is required and the ability to summarize and vulgarize information
Shift work

Senior Technician, Store Support Resume Examples & Samples

Assist non-technical retail associates working in physical stores with identifying and resolving problems
Work on retail IT projects including hardware and software upgrades, configuration of machines, deployment of systems, etc
Identify, track, reproduce and support resolution and testing of defects in retail IT systems
Handle 'after hours' calls as scheduled
Write and implement operational and support procedures
BS in Management Information Systems, Computer Science, or Engineering required, or equivalent work experience
5-7 years of experience in fast paced environment
Experience with helpdesk phone support
Experience working in a retail store environment, support of over 100 stores including international stores preferable
Experience with process documentation
Superb phone presence, patience, and oral communication skills
Strong SQL skills
Use of Windows (XP, Win7, Win8.1), Sharepoint, UNIX, Linux preferred
Ability to learn quickly and be flexible
Demonstrated ability to work under pressure
Strong organization skills including follow-through
Ability to be self-sufficient and creative
Retail POS solutions (Tradewind, Xstore, KWI, Microsoft Dynamics RMS) experience a plus

Store Support Associate Receiving Resume Examples & Samples

Process paperwork (i.e. monitor inventory of stockroom supplies and advise management of supply needs.)
Perform all tasks safely to prevent customer and employee accidents
Prior receiving/processing experience preferred
Must demonstrate effective communication skills and ability to work well with others

Store Support Leader Resume Examples & Samples

Plan and communicate clearly and effectively with showroom sales and customer care partners
Accountable for Inventory control and processes
Human Resource functions to include staffing and performance conversations

Store Support, Fulfillment Associate, Flex Resume Examples & Samples

Effectively multi-task between picking orders and delivering a consistent customer experience by gaining trust and respect with our customer while on the sales floor
Accurately pick, pack and ship fulfillment orders in a timely manner
Follow proper procedures for protecting sensitive personal identifiable customer information while on the sales floor
Maintain a clean and orderly work space for packing and shipping orders
Support and implement changes needed to improve the company’s efficiency
Uphold the values and integrity of the company
Work well with others to accomplish tasks, solve problems and achieve goals
Treat our product with care and respect by maintaining a clean, neat and organized store
Must have computer skills; be familiar with Microsoft Word and Outlook and the ability to read and reply to online orders
Ability to work well with all levels of management
Work varying hours and schedules as required, including nights, weekends, and holidays

L Store Support Resume Examples & Samples

2nd level point for communication of escalated issues (P1 & P2) from Help Desk
Willingness to do off hours support, e.g. nights, weekends, holidays, etc
Follow up on Retail VIP escalations immediately, communicate with VPs and DMs in a professional manner and log and track client requests using Service-Now Incident tracking tool

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