Support Services Representative Resume Samples

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L O'Kon

Lucinda

O'Kon

98311 Terry Locks

New York

+1 (555) 312 0627

98311 Terry Locks

New York

Phone

p +1 (555) 312 0627

Experience Experience

Dallas, TX

Support Services Representative

Dallas, TX

Aufderhar-Erdman

Dallas, TX

Support Services Representative

Other duties as assigned by Management
Assisting with physical inventory of items in stock
Maintaining equipment and work space with a high priority on safety
Performs various clerical duties such as sorting correspondence, filing, photocopying and scanning and indexing documents
Other duties as assigned by Management. 5%
Use details to provide problem recognition, research, resolution and documentation
Mail printing, tracking and distribution

Houston, TX

Global Support Services Representative

Houston, TX

Kerluke and Sons

Houston, TX

Global Support Services Representative

Create user accesses
Log all help desk interactions and provide initial documentation for knowledge article creation
Process password reset/unlock for network and SAP
Provide logon help with extranet, intranet and share point
Respond to requests for technical assistance in person, via phone, electronically
Identify and escalate situations requiring urgent attention
Administer help desk software

present

Detroit, MI

Consumer Support Services Representative

Detroit, MI

Gutkowski, Reichert and Conroy

present

Detroit, MI

Consumer Support Services Representative

present

Develop and maintain a working knowledge of all processes and procedures performed by the Support Services Team
Performs other duties as requested by management
Perform tasks accurately with strong attention to detail
Develop an in depth knowledge of our brewers, beverages and other related products through participation in ongoing trainings
Assist employees with benefit and internal orders
Meet and exceed all performance metrics, goals, KPI’s and project/assignment deadlines
Utilize MS Excel to track, pivot, sort, filter and report data

Education Education

Bachelor’s Degree in Computer Science

Liberty University

Bachelor’s Degree in Computer Science

Skills Skills

Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word, and Outlook
Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
Basic knowledge of BrightView Enterprise Solutions' office functions, geographic responsibilities and customer assignments
Basic knowledge of Brickman Facility Solutions' office functions, geographic responsibilities and customer assignments
Demonstrates business acumen including (but not limited to) how sales, profitability, inventory, markdowns, etc. affect the larger organization
Is passionate about our customers and our brands, knows and understands his/her store in detail and understands the competition in the market
Capable of lifting up to 50 pounds
Ability to prioritize and manage multiple tasksHealthcare terminology
Excellent attendance record
Good analytical, verbal and written communication skills

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13 Support Services Representative resume templates

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Support Services Representative Resume Examples & Samples

Support Stores on all P.O.S. System concerns including equipment not allocated to every store. Provide problem tracking and reporting service for all field, remote, and corporate users. Analyze calls, ensuring the user that the proper Service Level Agreement will be followed
Provide support for all stores, field, and corporate users. Perform daily operations according to assigned shift, to include providing Tier 1 telephone support in accordance with operating and service level agreements. Assigned responsibilities include assisting, analyzing, resolving, tracking and escalating reported customer incidents with PacSun systems and applications. Keep case management software updated to accurately reflect actions completed or required with an aim to eliminate problem recurrence. Proactively keep customers notified of progress to include resolution according to priority and time frame policies. Actively practice Total Contact Ownership to facilitate problem resolution by reviewing open cases, gathering additional information, updating cases with current information and assigning to proper departments as necessary
Assist with the configuration process for new, refresh and temp stores. It is imperative to make sure each store opening has the necessary equipment. Once the store equipment has been configured it is tested thoroughly and shipped to the store
Must have knowledge of hardware, software, and network issues, and understand the different levels within the IT organization to be able to assign cases to the correct team and escalate issues as required
Experience communicating with Telecom Providers and display the sense of urgency that delivers faster results. Following up on DSL outages and making sure the providers deliver what they committed to
Complete projects assigned by the Supervisor, by meeting the agreed deadline. May be required to perform supportive functions, with the percentage of his/her time performing each function to be solely determined by the supervisor based on the particular requirements of the operation
Must have minimum 4years' experience in the Help Desk/Service Desk environment or other related job descriptions
Use details to provide problem recognition, research, resolution and documentation
Ability to communicate calmly and patiently with all users, peers, and all levels of the organization in a professional manner to include effective oral and written communication skills
Ability to demonstrate telephone troubleshooting skills
Experience with Case Tracking Management systems desired
Job related certifications a plus
Some retail experience is preferred
Experience supporting POS systems
Mobile Device Support (iPads, iPhones, Androids etc.)
Windows NT 4.0, 2000, XP, Vista, 7
Microsoft Office applications 2000, 2003, 2007, 2010
Crystal Reporting a plus
McAfee Antivirus
Active Directory
TCPIP, DNS, DHCP, WINS
VPN client configuration
Help Desk Ticket Management Tools
Experience with corporate email systems such as Microsoft Exchange/Outlook
Configure peripheral devices on clients workstations
Internet Explorer, HTML, internet/intranet support issues, Win Install
Internet/Intranet Connectivity and Configuration Issues. various "off the shelf" desktop software packages
Microsoft Access, PowerPoint and Adobe Acrobat Reader and Writer a plus
Citrix and Terminal Server client configuration issues
AS400 common commands
Remote control tools
College degree in computer science/Information Systems or related degree, or working towards one desired

Business Support Services Representative Resume Examples & Samples

Processes faxes and prepares investor mail for scanning for multiple companies and/or internal departments
Must provide excellent customer service skills with a focus on meeting the expectations and requirements of internal customers
Solid communication skills
Excellent time management skills with the ability to perform multiple tasks, sometimes simultaneously
Demonstrates ability to make decisions in a timely manner, sometimes under tight deadlines and pressures
Ability to learn various systems used in the department (i.e. Microsoft products, web based applications.)
Displays comfort around technology and is able to learn to use various equipment within the department including scanners, reader printers, check processing system, bar code readers, dollies, pallet jacks, and electric mail carts
Valid driver’s license preferred

Support Services Representative Resume Examples & Samples

Under the direction of the Staffing/Payroll Systems Manager and the Administrative Services Director major responsibilities include
Preparing and posting 4 week schedule for all inpatient nursing units
Compiling and updating seniority lists
Scheduling projected vacation time
Answer telephones and adjust posted schedule as needed for emergencies, sick leave and other unplanned staffing shortages
High school diploma required; business school or college preferred
Ability to work in a high activity environment with frequent interruptions
Demonstrated ability in positive communication and flexibility
Ability to coordinate many tasks
Typing 40 WPM
Written and verbal communication with public, staff and physicians
Work requires a high degree of confidentiality and accuracy
Knowledge of contract languages (Local 29, C.N.A, and United Healthcare Workers-West) related to payroll issues preferred
Excellent analytical abilities of the written word, metrics, charts or other documents generated by GRASP and ANSOS (computerized staffing systems)
Excellent interpersonal communications skills which enable individual to work with a variety of personalities and negotiate the necessary coverage for the hospital
Detail oriented to ensure that discussions with staff and decisions regarding selection of staff are documented in case of disputes
Must be decisive with the ability to work independently and make decisions regarding staffing/payroll requests or challenges
Excellent knowledge of computer programs such as Word and Excel with the ability to quickly understand and utilize the nursing workload data base
Must be flexible to meet the needs of the department

IRS Support Services Representative Resume Examples & Samples

Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
Ability to research and work independently
0 - 3 years business office or related experience

Support Services Representative, Grade Resume Examples & Samples

Ensures sufficient, appropriately qualified staff on a daily basis in accordance w/ the KP nursing workload management system, currently known as GRASP
Generates daily reports describing variances between GRASP requirements & actually staffing needs
Works w/ Registry vendors to ensure compliance w/ The Joint Commission regulatory requirements for outside registry personnel
Interprets collective bargaining agreements (CBA) to minimize the cost of overtime &/or other premium payments; ensure seniority in vacation selection or other time off
Creates ranking systems for regular staff in accordance w/ seniority provisions of contracts & availability forms filed by employees
Addresses all urgent staffing/payroll situations
Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors
Testing: Basic Proficiency in MS Word and Excel
Testing: Typing 30 WPM
Excellent knowledge of computer programs such as Word & Excel w/ the ability to quickly understand & utilize the nursing workload database
Strong problem solving skills allowing individual to develop creative alternatives to staffing/payroll issues
Knowledge of health-care environment preferred

Support Services Representative Resume Examples & Samples

Documents discussions w/ staff & management to ensure that contract provisions are followed; may be required to testify at arbitration's or other legal proceedings regarding such documentation
In accordance w/ individual facilities guidelines, negotiates w/ staff to cover vacant shifts
Generates & maintains computerized master schedule on a 28-day bases covering all nursing shifts throughout the hospital
Works w/ &/or provides necessary information to payroll to ensure employees are paid in accordance w/ CBAs or other KP policies & guidelines
Interprets coded timecard module that arise & process timecards for payment on a bi-weekly basis
Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors　
High school diploma required some college preferred
Excellent interpersonal communications skills that enable individual to work w/ a variety of personalities & negotiate the necessary coverage for the hospital
Detail oriented to ensure that discussions w/ staff & decisions regarding selection of staff are documented in case of disputes
Excellent analytical abilities of the written word, metrics, charts, or other documents generated by the GRASP system & computerized staffing system
Must be decisive w/ the ability to work independently & make decisions regarding staffing/payroll requests or challenges
Must be able to work in a labor / management partnership environment

Client Support Services Representative Resume Examples & Samples

Excellent communication skills, both written and verbal, both internal and external communication
Basic knowledge of Brickman Facility Solutions' office functions, geographic responsibilities and customer assignments
Minimum experience of one to three years in customer service or call center position

Support Services Representative, Grade Resume Examples & Samples

Excellent interpersonal communications skills which enable individual to work with a variety of personalities and negotiate the necessary coverage for the PWH clinics
Excellent knowledge of computer programs such as Word and Excel
Demonstrated ability to display and project a courteous and professional demeanor
Must be able to work in a Labor/Management Partnership environment
If it is determined that you need to complete testing to qualify for this position, you will receive an email inviting you to take the assessment(s) listed above. Passing test scores remain on file for one year

Support Services Representative Resume Examples & Samples

Must have minimum 2 years experience in the Help Desk/Service Desk environment or other related job descriptions
Some retail experience is preferred but is not required
Windows NT 4.0, 2000, XP, Vista
Microsoft Office applications 2000, 2003, 2007
Help Desk CRM tool
Experience with corporate email systems such as Lotus Notes or Microsoft Exchange/Outlook
AS400 common commands a plus
College degree preferred, but not mandatory
A+, ITIL, Foundation level or higher, HDI Certification a plus but not mandatory

Support Services Representative Resume Examples & Samples

Ensures sufficient, appropriately qualified staff on a daily basis in accordance with the established staffing requirements for the department
Generates daily reports describing variances between staffing requirements and actual staffing needs
Supports department managers/supervisors in interpreting collective bargaining agreements to minimize the cost of overtime and/or other premium payments; ensures seniority in vacation selection or other time off
Creates ranking systems for staff in accordance with seniority provisions of contracts and availability provided by staff
Documents discussions with staff and management to ensure that contract provisions are followed; may be required to testify at arbitrations or other legal proceedings regarding such documentation
In accordance with individual department or facility guidelines, works with staff to cover vacant shifts
Generates and maintains computerized master schedule covering all staffing shifts throughout the department(s)
Works with and/or provides necessary information to payroll to ensure employees are paid in accordance with collective bargaining agreements or other KP policies and guidelines
Interprets coded timecards and processes timecards for payment on a bi-weekly basis
Also accountable for consistently demonstrating the knowledge, skills, abilities and behaviors necessary to provide superior and culturally sensitive service to all Kaiser Permanente employees, our members, purchasers, contracted providers and vendors
Six (6) months of staffing scheduling/payroll experience preferred
Testing: Basic Proficiency in Word and Excel
Testing: Typing 35 WPM
Passing of a PC skills assessment
Excellent knowledge of computer programs such as Word and Excel with the ability to quickly understand and utilize the workload database
Excellent interpersonal communications skills that enable individual to work with a variety of personalities and negotiate the necessary coverage for the department(s)
Strong problem-solving skills allowing individual to develop creative alternatives to staffing/payroll issues
Detail oriented to ensure that discussions with staff and decisions regarding selection of staff are documented, in case of dispute
Excellent analytical abilities of the written word, metrics, charts, data or other documents generated by the department(s) in relation to staffing requirements and the computerized staffing system
Must be flexible to meet the needs of the department(s)
Must be able to work in a labor/management partnership environment

Support Services Representative Resume Examples & Samples

Basic knowledge of BrightView Enterprise Solutions' office functions, geographic responsibilities and customer assignments
Ability to think quickly and make decisions regarding customer or subcontractor questions/issues; decide if issue can be addressed by call center representative or if it should be elevated to Regional Representative or Executive Management
Ability to talk on the phone and accurately type into a call log simultaneously
Working knowledge of computer software (Windows 95, 98, XP and Microsoft Office) and computer hardware
Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word, PowerPoint and Outlook, Bing, Google and Mappoint

Support Services Representative Resume Examples & Samples

Ability to type 35 WPM
Ability to use a multi-line telephone and is computer literate
Must be able to easily be able to navigate multiple computer database and programs

Support Services Representative Resume Examples & Samples

Excellent analytical abilities of both the written work, metrics, charts or other documents generated by all required (staffing systems) SWS, PS3
Testing: Basic Microsoft Word and Excel
Testing: Typing 40 Words per minute

Consumer Support Services Representative Resume Examples & Samples

Utilizes a multitude of systems to gather, process, log and retrieve, and communicate information. Navigates through multiple systems, computer screens, and resource files to perform or complete various activities
Process orders & RMA’s for external customers within service level
Assist employees with benefit and internal orders
Utilize MS Excel to track, pivot, sort, filter and report data
Comfortably organize, handle and prioritize tasks in a fast-paced environment with a positive attitude
Speak with customers to obtain orders, verify and update customer records and billing information
Be prepared to handle inbound escalation calls if necessary due to increased call volume
Creates a positive experience for the customer (internal and external). Utilizes customer service techniques including active and reflective listening, paraphrasing, repeating customer statements, empathizing, and checking for understanding. Uses professional language and controls voice qualities
Communicate information with internal and external customers in a courteous, clear, concise and timely manner
Perform tasks accurately with strong attention to detail
Meet and exceed all performance metrics, goals, KPI’s and project/assignment deadlines
Willingness to take on new challenges and learn assigned tasks readily
Collaborate with other Teams to understand processes and to meet or exceed shared goals
Develop and maintain a working knowledge of all processes and procedures performed by the Support Services Team
Utilize all KEURIG resources appropriately such as Knowledge Management, Intranet, Email, Kronos and Keurig websites
Develop an in depth knowledge of our brewers, beverages and other related products through participation in ongoing trainings
Performs other duties as requested by management
Associates Degree preferred or equivalent experience
SAP experience helpful but not required
Excellent phone etiquette and customer interaction techniques (i.e.; active & reflective listening; paraphrasing; repeating customer statements, empathy; professional language; voice quality and control; remain calm and courteous when handling difficult calls/request)
Computer experience using Microsoft Office suite or similar software. Intermediate or higher
Excellent verbal and written communication skills including grammar, spelling, punctuation and content to communicate professionally
Strong organization and project management skills
Advanced computer and keyboarding skills necessary
Ability to abstract information from multiple sources and input detailed, accurate information
Ability to compare, summarize and analyze information found to service internal/external customers
Ability to be punctual and complete entire work shift (with occasional overtime)

Global Support Services Representative Resume Examples & Samples

Assign open request support desk tickets to appropriate resource
Process password reset/unlock for network and SAP
Create user accesses
Update user profiles (SAP and local printers)
Provide logon help with extranet, intranet and share point
Respond to requests for technical assistance in person, via phone, electronically
Advise users on appropriate actions. Follow standardized operating procedures
Log all help desk interactions and provide initial documentation for knowledge article creation
Administer help desk software
Identify and escalate situations requiring urgent attention
Stay current with system information, changes and updates
Create knowledge articles as appropriate
1 to 2 years experience in an IT/IS focused training program or IT help desk/customer service environment
At all times works with a sense of urgency and commitment to understand business partners urgency and impact of concerns
Meet or exceed service level agreements when dealing with incident, change, or problem management
Contribution to continuous improvement programs
Additional key competencies include problem solving, root cause analysis, and creating a trusting environment
Effective oral and written communication skills, learning skills, customer service orientation, problem analysis, problem-solving, adaptability, planning and organizing, attention to detail, participant in continuous improvement, stress tolerance
Basic understanding of business systems ERP systems like SAP functionality is a plus
Candidate may require working non-standard hours, weekends, or on-call duties
Well organized with the ability to multi-task and work with minimal supervision

Support Services Representative Resume Examples & Samples

Attracts, inspires, retains and promotes top talent
Is passionate about our customers and our brands, knows and understands his/her store in detail and understands the competition in the market
Understands how stores operate with regard to staffing, payroll, marketing and visual merchandising and meets all execution and compliance goals
Demonstrates business acumen including (but not limited to) how sales, profitability, inventory, markdowns, etc. affect the larger organization

Support Services Representative Resume Examples & Samples

(85%) Handling of Incoming Calls
(5%) Sort and process incoming mail
(10%) Sort and process various Cognos reports, CCCA Due Diligence and other duties as assigned
Excellent Customer Service Skills
Multi task oriented
Computer skills: ICE, Orion, MS Office (Word and Excel)
Hours: Monday thru Friday and must be available to work between the hours of 10:30am and 7:00pm

Support Services Representative Resume Examples & Samples

Plan, coordinate and maintain staffing/payroll records for PCS personnel
Adjust staffing on a shift to shift basics
Primary responsibilities include staffing, scheduling and payroll
Other duties as delegated
Strict confidentially of employee information required
Experience in staffing complex setting - at least one year in the past three years
Demonstrated proficiency in verbal communications and human skills
Excellent knowledge of computerized programs with the ability to quickly understand and utilize the nursing workload database and staffing systems preferred

Healthcare Support Services Representative Resume Examples & Samples

Computer knowledge: MS Word, Excel, and Outlook
Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
Ability to work in fast pace environment
Must have demonstrated an ability to learn within a short period of time
Ability to prioritize and manage multiple tasks
Healthcare terminology
Ability to research and work independently
Data Entry and 10-key by touch
0 - 3 years business office or related experience
Ability to sit and work at a computer for extended periods of time

Support Services Representative Resume Examples & Samples

Review and verify the accuracy of computer generated status reports. Research and resolve complex cases, including highly
Demonstrated and proven ability to meet quality goals and performance
Excellent customer service, oral and written communication and leadership skills
Ability to operate a personal computer with knowledge of appropriate software packages
Good analytical skills, attention to detail and sound judgment
A thorough understanding of Company divisions and departments functions and responsibilities, practices and procedures
Thorough knowledge of individual lines products and related regulations
Ability to appropriately apply complex work rules in a production environment within established timeframes
General knowledge of IFS and Group computer systems and equipment
Ability to work variable shifts and/or overtime as necessary, which may include evening and weekend hours
Experience using Websphere
Knowledge of Company and DTC underwriting and renewal functions, medical terminology, impaired risk, new business
Seasoned knowledge of the print management and PeopleSoft systems

Support Services Representative Resume Examples & Samples

Sorting and placing ordered received in appropriate locations
Packaging orders and preparing for shipment
Tracking scheduled orders
Assisting with physical inventory of items in stock
Delivering parts to customers
Maintaining equipment and work space with a high priority on safety
A minimum of 6 months warehouse or related experience
Capable of lifting up to 50 pounds
May be required to operate fork lift equipment
Ability to work flexible work schedule

Support Services Representative Resume Examples & Samples

Associate degree in IT, computer science or related field or equivalent work experience
One to two years technical and customer service hands on experience
Theatre information technology, theatre management or retail management experience preferred
ITIL based ticketing system experience; Service-Now preferred
Excellent communications skills required to support customers remotely
Ability to speak and write clearly with effective listening skills
Ability to be a team player, excellent collaborator and possess a positive attitude
Ability to work well independently or in a team environment
Ability to define problems, collect data, establish facts, multi-tasking capabilities and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Strong troubleshooting skills including the ability to resolve basic to advanced hardware, software, and connectivity problems quickly
Advanced PC skills with a working knowledge of associated software, including spreadsheets

Support Services Representative Resume Examples & Samples

Staffing, scheduling and processing employee timecards in KP TIME system, ANSOS in accordance with payroll and scheduling process and procedures inconjunction with union contracts, and recharge forms, following departmental procedures
Answer telephones, research payroll and staffing problems
Accurately entering information into OneStaff to ensure data accuracy
Problem solving, critical thinking
Previous Payroll Experience
Knowledge of CNA, UHW (Local 250) and Local 29 contract language related to payroll issues preferred

Lead Support Services Representative Resume Examples & Samples

Customer Service skillls
3-5 years business office or related experience
Ability to sit and work at a computer terminal for extended periods of time
Multiple workstations in close proximity

Support Services Representative Resume Examples & Samples

Ability to think quickly and make decisions regarding customer or subcontractor questions/issues; decide if issue can be addressed by call center representative or if it should be elevated to the appropriate regional operations team
Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word, and Outlook
Ability to lead 3-6 Support Services Representative 1s in absence of Supervisor
Ability to work flexible hours when needed
Typing speed: 65+ WPM
Minimum experience of 3-5 years in customer service or call center position
Experience working in a high call volume environment with multi-line phone system: i.e. 100+ calls per day

Revenue Support Services Representative Resume Examples & Samples

Typically Minimum 2 Years phone experience
Direct Business Client / Sales experience with demonstrated successful performance in previous positions
Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Excellent computer skills including powerpoint, excel, outlook email and web applications
Supervision - Normally receives little instruction on daily work, with daily and weekly reporting to management
Industry Knowledge - Expert knowledge of the merchant payment industry
Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues
Communication - Effective listener and communicator who has a natural phone presence

Support Services Representative Resume Examples & Samples

Generates & maintains computerized master schedule on a 28-day bases covering all nursing shifts throughout the
Testing: Typing: 40 WPM and Intermediate Level: Lotus Notes, Microsoft Excel and Word
Past experience and success in a position utilizing excellent analytical abilities of the written word, metrics, charts or
Successful experience working directly with Leadership at the Director and above level preferred

Support Services Representative Resume Examples & Samples

Ensures sufficient, appropriately qualified staff on a daily basis in accordance with department need, instruction and computerized staffing systems
Generates daily reports for managers and other staff regarding staffing needs and staffing supplies
Interprets collective bargaining agreements (CBA) to: minimize the cost of overtime and/or other premium payments
Ensures seniority in vacation selection or other time off
Creates ranking systems for regular staff in accordance with seniority provisions of contracts and availability forms filed by employees
Documents discussions with staff and management to ensure that contract provisions are followed
May be required to testify at arbitrations or other legal proceedings regarding such documentation
In accordance with individual facilities guidelines, negotiates with staff to cover vacant shifts
Generates and maintains both paper and computerized master schedules covering all shifts throughout TPMG clinical areas
Works with and/or provide necessary information to payroll to ensure employees are paid in accordance with CBAs or other KP policies and guidelines
Interprets coded timecards and process timecards for payment on a bi-weekly basis
Excellent analytical abilities pertaining to written word, metrics, charts or other documents generated by computerized staffing systems
Excellent interpersonal communications skills which enable individual to work with a variety of personalities and negotiate the necessary coverage for TPMG clinical areas
Excellent knowledge of computer programs such as Word and Excel with the ability to quickly understand and utilize databases and computerized staffing systems
PC experience including Windows and word processing
Database management and spreadsheets preferred
Prefer experience with computerized staffing programs. Mainframe programs: PARRS, TIME and Lotus Notes
Must successfully complete computerized staffing and payroll training courses when offered