Account Support Representative Resume Samples

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D Jacobi

Dayana

Jacobi

61635 West Village

Detroit

+1 (555) 410 2409

61635 West Village

Detroit

Phone

p +1 (555) 410 2409

Experience Experience

Detroit, MI

Account Support Representative

Detroit, MI

Huel, Lebsack and McCullough

Detroit, MI

Account Support Representative

Support pre-sale solution trials through development and management of implementation support plans
Contribute to process improvement and knowledgebase content to continuously improve the team processes and body of knowledge
Assist in development of strategic account plans and business plans
Assist Account Management territory teams with backline customer service tasks
Provide assistance to colleagues
Establish effective relationships with Client stakeholders at the purchasing, operations, IT level and fulfillment levels
Performs related duties as assigned

San Francisco, CA

Enterprise Account Support Representative

San Francisco, CA

Adams, Shanahan and Ullrich

San Francisco, CA

Enterprise Account Support Representative

Assist opportunity management through C360 CRM pipeline
Work with Account Executives, Solutions Architects and Capture Management on proposal / bid response
Effectively manage Service Level Agreements by ensuring requests are coordinated and prioritized per contract
Warranty – custom/ARRA, PDR’s
Actively participate in customer engagements as key member of Enterprise Account Operations Team, and primary daily contact on Tier 2 accounts
Project Take Offs, Identify Local code and standards, Competitive Product Cross, Applications / Layouts, Pricing & Quotation Support, Submittals, Rebates
Demonstrated connected lighting pipeline growth, tracking completeness, and closure rates

present

Dallas, TX

International Account Support Representative

Dallas, TX

Bayer-Gerhold

present

Dallas, TX

International Account Support Representative

present

Recognize and act on sales leads or opportunities with help from account managers, product managers, program managers, and sales force
Monitor performance and prepare reports on customer service metrics and other key performance measures
Work closely with the Export/Import Compliance department to proactively find process gaps and develop new processes
Provide excellent and professional customer service at all times, including making decisions within general guidelines
Host weekly calls with our international subsidiaries during their working hours and continue to educate them on processes and changes
Provide follow-up on customer service issues, including tracking of shipments, etc
Monitor and manage Open Order Reports

Education Education

Bachelor’s Degree in Business

University of North Texas

Bachelor’s Degree in Business

Skills Skills

Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
Able to demonstrate basic knowledge of Digital Front Ends
Able to perform basic maintenance on multifunction office devices
Able to demonstrate ability to manage multiple tasks
Able to be accountable, self motivated, and care about our customers
Strong organizational skills; attention to detail
Able to demonstrate use of organizational and time management skills to facilitate client deliverables
Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications
Contribute to process improvement and knowledgebase content to continuously improve the team processes and body of knowledge
Able to demonstrate ability to recognize PC to printer connectivity

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Merchant Account Support Representative Resume Examples & Samples

Proficient PC skills
Ability to communicate effectively with manager and require minimal guidance to complete tasks
Ability to work in fast paced environment while maintaining accuracy
Credit Card Acquirer knowledge preferred

Account Support Representative Resume Examples & Samples

Requires broad training in fields such as business administration accountancy sales marketing computer sciences or similar vocations generally obtained through completion of a two year associate's degree program technical vocational training or equivalent combination of experience and education
Normally requires a minimum of one (1) to two (2) years directly related and progressively responsible experience
Cold calling experience highly preferred
Comfortable cold calling
Excellent interpersonal skills and relationship building skills to develop and maintain cooperative working relationships with both customers and other ABSG associates
Excellent oral communication skills to present information and solutions in a professional manner
Good analytical skills sufficient to prepare quotes and to identify and resolve customer problems
Good mathematical skills
Basic to intermediate computer skills to proficiently use a windows based system and to accurately input data

Account Support Representative Resume Examples & Samples

Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks Provides backup and peak workload support to all Client Associates in territory
Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required Supports administrative tasks performed by Client Associates
Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
Ensures there is a current roster of employees and associated duties for effective coverage support
Ensures day to day interface with account key contacts is maintained during coverage support
Work with account team to ensure the Value Assurance Process is current and up to date
Communicates to Site Coordinator and Manager all process opportunities identified during support period
Provide accurate and timely monthly reporting of activities as required
Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)
Coordinates and fair shares overtime requirements
Tracks overtime by account covered to ensure proper billing
Travel to accounts supported using reliable dependable transportation
Able to demonstrate excellent verbal and written communications
Able to demonstrate ability to manage multiple tasks
Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections
Able to demonstrate intermediate knowledge of MS Excel or equivalent -- Navigate multiple worksheets within a workbook -- Create charts/graphs -- Use basic math functions -- Create basic formulae
Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options
Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications
Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
Able to demonstrate ability to recognize PC to printer connectivity

Account Support Representative Resume Examples & Samples

Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks
Provides backup and peak workload support to all
Client Associates in territory
Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required
Supports administrative tasks performed by Client Associates
Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges
Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections

Enterprise Account Support Representative Resume Examples & Samples

Work under limited supervision with considerable latitude to act in relation to resolution of customer issues both internal and external
Effectively manage Service Level Agreements by ensuring requests are coordinated and prioritized per contract
Utilize effective problem solving skills, clear communication and appropriate interpersonal interactions to execute SLA’s
Work with Account Executives, Solutions Architects and Capture Management on proposal / bid response
Ensure compliance and best practices are implemented within business policy
Project Take Offs, Identify Local code and standards, Competitive Product Cross, Applications / Layouts, Pricing & Quotation Support, Submittals, Rebates
Warranty – custom/ARRA, PDR’s
Work with factories and marketing services on product availability and deliveries, follow up on shortages and billing issues
Actively participate in customer engagements as key member of Enterprise Account Operations Team, and primary daily contact on Tier 2 accounts
Assist opportunity management through C360 CRM pipeline
Prepare ad-hoc reports and analysis for customer and project issues
Sales versus target of connected lighting solutions and services
Demonstrated connected lighting pipeline growth, tracking completeness, and closure rates
On time project completion
Account / Program profitability
Bachelor’s Degree from an accredited institution
A minimum of 5 years of experience in a customer-facing role
Must be legally authorized to work in the United States without current or future company sponsorship
Relocation assistance is not offered; candidate must reside within a 50-miles radius of the work location
Bachelor’s Degree from an accredited institution, business related degree
A minimum of 5 years of experience customer support, service, applications for an electrical products manufacturer; preferably with lighting controls and or luminaire,
Proficient knowledge of Windows Operating Systems and Microsoft Office
Experience with SAP or system equivalent
Conflict Management – able to adapt to situation and make sound business decisions
Problem Solving Skills – shows ability to use data to solve problems
Decision Making Skills – based on financial impact as well as customer-focused
Solutions-Minded – focused on providing solutions versus just answer
Strong interpersonal skills with the ability to effectively interact with customers via the phone, e-mail and other written and verbal communication mediums
Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
Ability to work on multiple tasks, remain focused and reach a resolution

Account Support Representative Resume Examples & Samples

Respond to incoming customer enquiries, questions, and requests in a timely and thorough manner
Act as key liaison between the accounts and the company to communicate customer needs internally and deliver relevant information and updates to clients
Manage the delivery of TV Data Files to customers and induct new customers in the delivery process
Actively and continuously seek better understanding of TiVo products, processes, and policies relative matters that impact customers
Maintain accurate account and case records on the company-wide CRM system
Other additional duties as and when required
Minimum 2 years’ experience in Customer Service or Marketing/Communication
Strong professional and interpersonal communication skills
Accuracy and a close attention to detail
Friendly and approachable disposition
Proven ability to work in teams across geographies
Excellent organization and prioritisation skills
Fluent in English, both spoken and written
Additional languages would be an asset

Account Support Representative Resume Examples & Samples

1-2 years of industry experience preferred but not required
Must be able to work evenings and weekends
Must have strong customer service and communciation skills

Account Support Representative Resume Examples & Samples

Answer inbound customer service related calls
Make outbound customer service related calls
Have excellent customer service skills, demeanor and attitude
Assist Account Management territory teams with backline customer service tasks
Address customer billing questions and resolve payment issues in a timely manner
Effectively document all customer contacts in Mitchell’s CRM system, including actions taken and next steps
Effectively manage and act on requests (cases/tasks) that come in via email or our website
Contribute to process improvement and knowledgebase content to continuously improve the team processes and body of knowledge
At least one year of proven success in a telephone customer-service environment taking inbound calls
Background in Customer Service
MUST speak French

Account Support Representative Resume Examples & Samples

In conjunction with the greater account team (Account Manager, Sales Specialists, Customer Delivery Managers, Service Managers, and others) manage a group of 10-15 Enterprise Public Sector accounts demonstrated by closing new business, maintaining billed revenues, and renewing contracts
Prepare proposals, quotations, contracts, and supporting documentation for the breadth of products and services offered by TELUS
Engage, and work with, the greater account and solution teams (Customer Service Engineers, Hosting Solution Architects, Security Practice Lead, and various Product Managers) to produce solutions, quotations and proposals
Develop an understanding of the products and services that TELUS provides and effectively demonstrate to our clients how these products and services can provide value to them
Establish effective relationships with Client stakeholders at the purchasing, operations, IT level and fulfillment levels
Handling and forwarding of technical and operations questions or issues that may arise during a sales pursuit, and managing appropriate customer expectations throughout the sales cycle
Demonstrate continuous focus on moving an opportunity through the sales cycle
LI-SD1

Account Support Representative Resume Examples & Samples

Accountable to support the TELUS Business Solutions team for the growth and acquisition of revenues within assigned account base
Prospect actively to uncover new opportunities to enhance client-base within the account territory and work with the Account Managers to determine best approach
Act as an advocate within TELUS to support the customer when dealing with service issues
Support pre-sale solution trials through development and management of implementation support plans
Support client moves, ads, changes and organic growth on account(s) for contract renewal and for potential sales opportunities
Develop long term key business relationships at the operational levels with clients by positioning TELUS as a key component of the customer's business strategy
Contact customers to discuss the client's business for contract renewal
Explains and recommends TELUS products and services to meet customer needs
Prepares costing estimates
Initiates sales process
Assist in development of strategic account plans and business plans
Support Account Managers for assigned activities
Gathering and compiling information
Initiation of hand-off documents, coordinating internal resources for data gathering, develops quotes, processing contracts, and delivering proposals for services and products, etc
Maintain an accurate sales funnel management and sales forecasting
Maintain current knowledge of TELUS offerings, competitive offerings, and emerging technologies, and their ability to meet the customer's needs

Key Account Support Representative Resume Examples & Samples

Ensure Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
Provide dedicated support to accounts, keeping up with service requests, ordering needs and tracking shipments
Lead and be the point of contact for assigned book of accounts
Assist in implementing new and existing account sales
Maintain and update internal databases with customer account information
Review customer contract requirements to ensure compliance and safety
Provide various reports to both internal and external customers as needed
Work closely with internal departments and service branches to address customer service needs

Account Support Representative Resume Examples & Samples

Create new business opportunities
Cold call all lead sources: eg. Tradeshow leads and attendee lists, Clinical Investigator New, non-billable reports
Set up new accounts and arrange for TSA site visits
Enter all contacts and notes in Salesforce
Follow up on the daily reports if provided for individual territories
Research companies before making calls
Make follow up calls on all new accounts after 1st shipment
Forward Clinical Trial Questionnaire as required to the client
Cold Call and provide maintenance calls on various industry projects
Keep an excel journal of all new accounts set up
Provide a weekly and monthly report to Supervisor
Schedule meetings
Provide assistance to colleagues
Assist in any special projects as needed
Knowledge of the CRC to assist with client questions
Global geographical awareness Verbal/written communication skills
Works well with others
Proficiency in Word, Excel, SalesForce and all World Courier systems

Account Support Representative Resume Examples & Samples

Responsible for implementing company standards for store appearance and merchandise arrangement
Assists new customers in initial store set up and stocking of merchandise
Actively involved in product relocation, store resets, labeling and annual or semi-annual inventories
Creates product labels for new inventory and removes expired products from shelves
Merchandises specific categories within a store environment using plan-o-gram implementation
Serves as a consultant when dealing with product placement, merchandising concepts and ideas to customers
Works directly with in-store personnel on merchandising needs
Works independently with Field Sales Support team to effectively merchandise new and existing ABC stores, frequently recommending alternate merchandising solutions for improving business performance
Must be willing to travel extensively
Knowledge of ABC policies, programs & services and products
Ability to communicate effectively both orally and in writing
Strong creativity skills; focused and disciplined
Good mathematical and analytical skills
Strong computer skills; knowledge of Microsoft Word, Excel and PowerPoint

Account Support Representative Resume Examples & Samples

Provides dedicated support to all Client Associate positions, but does not perform managerial HR tasks
Provides backup and peak workload support to all Client Associates in territory Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required
Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections Able to demonstrate intermediate knowledge of MS Excel or equivalent -- Navigate multiple worksheets within a workbook -- Create charts/graphs -- Use basic math functions -- Create basic formulae

International Account Support Representative Resume Examples & Samples

Provide prompt and courteous service to customers and affiliates by using superior communication skills to effectively listen, interpret and respond to customer needs to assure Bosch's customer satisfaction objectives are achieved
Maintain customer master details in Baan
Act as liaison between the customer and all internal departments
Provide excellent and professional customer service at all times, including making decisions within general guidelines
Provides Account Support through communication, technical skills, and problem resolution
Ensure the customer is ordering equipment and product appropriate for their business needs
Communicating pricing, discounts, availability, and delivery information
Recognize and act on sales leads or opportunities with help from account managers, product managers, program managers, and sales force
Liaison with Program Management to ensure on time delivery and focus is upheld with Essential Tool Program orders
Track and manage order shipments through communication with the International Traffic Departments in Owatonna and Romeoville
Assist Account Mangers and International Sales Director to build positive customer relations through participation in customer meetings and visits and daily customer communications
Provide follow-up on customer service issues, including tracking of shipments, etc
Coordinate with Accounts Receivable and customers to ensure timely collection of payments
Monitor performance and prepare reports on customer service metrics and other key performance measures
Prepare documents that are required by Bosch and the customer
Monitor and manage Open Order Reports
Support and participate in trade show activities
Host weekly calls with our international subsidiaries during their working hours and continue to educate them on processes and changes
Work with Sales Director to implement country specific programs that will target key business and sales revenue
Comply with all USA export regulations and follow company’s internal policies and procedures regarding export compliance
Work closely with the Export/Import Compliance department to proactively find process gaps and develop new processes
Associates or Bachelor’s degree in Business or International Business OR a high school degree or GED and a minimum of 2 years of experience in customer relations or sales with knowledge of international export
Strongly prefer knowledge of export laws and regulations and ability to accurately interpret government jargon
Must be proficient with Microsoft applications: Power Point, Excel, and Word and capable of learning BAAN or other new software as needed
Excellent verbal and written communication skills. Ability to acquire and analyze information from a variety of sources and formulate and carry out a plan of action to resolve customer issues
Able to tailor approach to audience and simplify communications for foreign customers
Must have the ability to discuss problems and come up with creative solutions
A self-motivated, conscientious, team player with the ability to identify and develop solutions to business issues as they arise with a customer or internally
Has the ability to work in a team environment and cultivate relationships with customers, coworkers, Business Team Leaders, and other parties as necessary
Ability to identify process gaps and solutions and document, communicate and train others on new processes
Results driven and have a demonstrated customer service focus
Detail orientated and ability to think outside of the box
Comfortable and able to work independently and with little work direction
Candidate must reside within a commutable distance to the facility in Owatonna, MN
Must be eligible to work in the US without VISA sponsorship
Not eligible for VA/VN assignment

Account Support Representative Resume Examples & Samples

1-3 years of related expereince in claims, workers compensation, etc
Must be in good standing in your current position
Self-directed; ability to work independently with minimal supervision
Able to learn quickly and follow instructions
Problem solving abilities
Organization and time-management
Ability to remain respectful and professional in all business interactions
Excellent interpersonal and verbal/written communication skills
Strong customer service

Account Support Representative Resume Examples & Samples

Must have High School Diploma or GED equivalent
Great customer service
Plus: Pharmacy Technician Certification

Account Support Representative Resume Examples & Samples

Assist the Sales organization with backline customer service tasks
Register and activate products
Provide editorial information as requested by the customer
French fluency a plus

International Account Support Representative Resume Examples & Samples

Provide prompt and courteous service to customers and affiliates by using superior communication skills to effectively listen, interpret and respond to customer needs to assure Bosch's customer satisfaction and objectives are achieved
Maintain customer master details in Baan ERP system
Associates or Bachelor’s degree in Business or International Business OR a high school degree or GED and a minimum of 2 years of experience in customer relations or sales with knowledge of international export required
Candidate must reside within a commutable distance to the facility in Owatonna, MN or the ability to self-relocate

Account Support Representative Resume Examples & Samples

Provides backup and peak workload support to all Client Associates in territory
Establish support coverage schedules with Managers and Site Coordinators
Performs timely submission of billing requirements with all associated reporting (XSM)
Able to operate digital production press, document finishing (cutting, drilling, laminating)
Able to perform basic maintenance on multifunction office devices
Able to blend in to multiple work environments and become a respected part of each team
Able to be accountable, self motivated, and care about our customers
Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications
Copy shop, and basic office printer maintenance experience a plus, but willing to train the right candidate. Customer service is top priority

Account Support Representative Resume Examples & Samples

Maintain authorized lists, prepare and enter custom discounts, prepare price changes for specific customers, process new item paperwork, customer account set-up
Responsible for file synchronization between KeHE system and the customer
Data/order entry responsibility as needed
Support account management with system information and relay to customer as needed
Ensure that end work product is accurate and that deadlines are met
Must be able to communicate effectively with Supervisor and keep her fully informed of matters of significance at all times
Knowledge of AS400 highly preferred
Must be at least intermediately proficient in Excel and other MS Office products
10-key proficiency and high level of data keying accuracy required
Must possess excellent organizational skills and be able to prioritize workload
High energy level needed along with excellent interpersonal skills and the ability to get along with diverse personalities

Experienced Account Support Representative Resume Examples & Samples

Supports all Client Associate positions, does not perform managerial HR tasks
Supporting accounts primarily in the Syracuse, NY area providing "1st level" support to "multi-functional" machines within accounts
Associate will be asked to help work at accounts in Binghamton, NY and Geneva, NY when required
Knowledge of operating digital presses in "print shop" environments is required
Supports training of new employees, as required
Supports asset re-deployment initiatives (re-use, re-deploy, and disposition activities for office assets )
Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed
Performs timely submission of billing requirements with all associated reporting
Ability to demonstrate problem resolution skills and escalation process
Able to demonstrate use of Computer
Email, MS Word, Excel, PowerPoint
Manage email (create folders, change user options)
Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms
Perform mail merges
Intermediate knowledge of MS Word or equivalent: Insert images, Create and manage tables and columns, Edit headers/footers, Create forms, Create and manage multiple sections
Intermediate knowledge of MS Excel or equivalent: Navigate multiple worksheets within a workbook,
Create charts/graphs, Use basic math functions, Create basic formulae
Working knowledge of MS PowerPoint or equivalent: Open and create basic presentations, Open saved presentations, Print using different options
Able to demonstrate working knowledge of account-relevant applications - Adobe Acrobat, File conversion or graphic arts applications
Basic knowledge of networking (e.g., how to add or delete a network printer)
Able to demonstrate basic knowledge of Digital Front Ends
Able to demonstrate functional knowledge of MAC when required by client