Support Representative Resume Samples

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N Leuschke

Nathan

Leuschke

17096 Fritsch Spur

Houston

+1 (555) 795 3627

17096 Fritsch Spur

Houston

Phone

p +1 (555) 795 3627

Experience Experience

Los Angeles, CA

Support Representative

Los Angeles, CA

Auer Inc

Los Angeles, CA

Support Representative

Provide administration assistance for cargo management and outside sales staff
Provides assistance with the inventory, documentation, and data entry of personal property claims
Foster a strong working relationship with the underwriting and funding teams to ensure effective work flows are attained
Provide assistance with coordinating events / meetings
Research and analyze employee records and make necessary correction
Demonstrates a working knowledge of Microsoft Office products, including Excel, Word, Power Point, and Outlook
Schedule and/or plan meetings and make travel arrangements (itineraries and accommodations)

Boston, MA

Payroll Support Representative

Boston, MA

Gusikowski Group

Boston, MA

Payroll Support Representative

Work in Test Driven Development environment, leveraging QA automation test suite to provide unit tests and integration tests for all new functionality
Identifying areas for process improvement and assisting in implementation
Works in an inbound phone support model
Provides WFN/AutoPay Payroll Technology Support
Working with 3rd party vendors to ensure timely processing of employee data
Initiating learning of functions and processes for development
Maintaining strong working relationships with plant and HR resources

present

Boston, MA

Lead Specialized Support Representative

Boston, MA

Lueilwitz LLC

present

Boston, MA

Lead Specialized Support Representative

present

Identify practices that are not working and make recommendations to the manager
The Lead Specialized Support Rep will utilize our internal e-Workforce Management(e-WFM) application(s) to manage agent schedules and to run schedule reports
Responsible for the distribution of work to others and its own work assignments
To assist with and maintain performance measure matrixes and follow-up coaching
Assist manager with interviews and staff selection
Identify, document and report all exceptional level of performance to management
Work with the production floor and other GCAS departments to coordinate workflow and ensure a seamless operation

Education Education

Bachelor’s Degree in Urgency

University of Georgia

Bachelor’s Degree in Urgency

Skills Skills

Reliability, customer-friendly approach, and punctual attendance are essential for this position
Detail/Multi-task oriented
Initiative
Teamwork
Flexibility
Oral/written communication skills
Conflict resolution
Problem Solving Skills
Mathematical abilities
Time management skills

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15 Support Representative resume templates

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Player Support Representative Resume Examples & Samples

Enthusiastic about providing excellent customer service
Proactive problem solver
Previous customer service experience is an asset

Merrill Edge Advisory Support Representative Resume Examples & Samples

Provide exceptional service to local advisors via incoming and outgoing phone calls and email messages
Ability to troubleshoot inquiries thoroughly and provide clear explanations with consistent follow up, if necessary
Partner closely with business units and sectors to satisfy branch and client requests
Maintain a high level of personal integrity and comply with the Guidelines for Business Conduct as stated by Merrill Lynch
Fast-learner able to grasp the various processes, applications and reports quickly
Foster collaborative relationships within and across business units and sectors
Superior client service proficiency including excellent verbal, written and listening skills
Discipline and efficiency to manage workload
Knowledge of Merrill Lynch products and services
Prior experience in the financial services industry

Tradebook Electronic Trading Support Representative Resume Examples & Samples

Exceptional communication ability in order to interact daily with traders, developers and various exchanges
Thorough and demonstrable understanding of UNIX, scripting, troubleshooting LAN / WAN, Cisco and Bay Routers, TCP/IP connectivity and FIX protocol
Ability to remain calm under pressure, to multi-task, be a team-player and be client focused
Ability to gauge impact and escalate appropriately while acting as the liaison between the customer and escalation points to manage expectations and expedite resolution
Ability to manage time under pressure and and in a high-volume environment is a must
Knowledge of the Equity, Options, Futures and FX markets and any exposure to Broker Dealers, Hedge Funds or Banks is required

Guest Support Representative Resume Examples & Samples

Excellent Grammar and Spelling skills
Strong communication skills, both written and conversational
Extensive knowledge of slang and specialized jargon, Internet abbreviations, innuendo, etc
Familiarity with online chat cultures, especially children’s
Strong knowledge & awareness of British pop culture
Attention to detail and ability to closely follow instructions
Ability to work under tight deadlines
Ability to work in a team, as well as independently
Embraces change and new ideas
A strong appreciation of the Disney brand

Employee Support Representative Resume Examples & Samples

This position must be located in Charlotte, NC, office
Research, investigate, analyze and resolve issues of varying complexity
Support a seamless interaction with Positive Defining Moments for the employees of our clients
Assist less experienced representatives with handling complex employee inquiries
Make outbound calls to employees as applicable, to provide timely and accurate resolution
Provide support through use of an internal knowledge base tool and applicable Human Resource, Benefits and Payroll systems
Associate's or Bachelor's Degree preferred
3 years of Customer Service work experience required; 5+ years of Customer Service work experience in lieu of a degree is preferred
Payroll, Benefits, or Human Resources knowledge
Previous experience working with clients in a fast paced, complex, deadline oriented service environment
Experience in handling and resolving a high volume of service related calls with strong focus on issue and service related resolution
Ability to work with a varying amount of service related inquiries and perform needed research for resolution
Ability to adapt to our constantly changing business environment
Excellent communication skills - verbal, listening and written
Effective oral and written communications skills required, along with good interpersonal skills and ability to contribute in a team environment

Member Support Representative Resume Examples & Samples

Answer phones and address inquiries
Maintain patience while assisting customers with disabilities
Explain products and offer support over the phone
High School Diploma or higher
Previous customer service experience in a call center environment
Articulate, professional and compassionate

Electronic Trading Support Representative Resume Examples & Samples

Multi-task and efficiently respond to client inquiries through tickets, instant messaging, system alarms, email, and phone calls with minimal delay on a day-to-day basis
Respond to technical requests and make decisions by applying technical product knowledge and analytical skills while adhering to technical principles, standards, and practices
Establish and maintain relationships with clients to communicate technical issues and requirements to remedy and/or prevent outages moving forward
A Bachelor's degree or equivalent work experience
Prior exceptional t customer service experience
Proven ability to prioritize in a fast-paced, high-pressure environment
Prior experience in a help-desk environment
Prior experience with UNIX, FIX, and knowledge of financial markets

Senior Specialized Support Representative Resume Examples & Samples

Support across web based services, internal applications and tools and other related services
Manage routine processing and change requests, as well as support customer initiatives, escalates issues to the correct point if contact as needed
Work directly with clients and internal customers on issue resolution
Ensuring service levels are attained and aiming to exceed customers’ expectations
Identify, troubleshoot, and resolve processing, application usage or business issues
Take initiative to escalate any issues challenging client satisfaction or service targets
Own issues through resolution, working with business and development groups
Bachelors/Degree or equivalent experience. Typically requires a minimum of 1 year related experience in a customer support role, financial or information services
Basic ability to comprehend and translate technical issues
Able to set priorities and manage customer expectations
Solid verbal, written and interpersonal skills are required

Listener Support Representative Resume Examples & Samples

Exceptional technical support and troubleshooting skills
Engage with our listeners where ever they engage with us (email, social, app stores, etc)
Expert knowledge of iHeartRadio products and services
The ideal candidate will have a ‘can do’ attitude
Ability to identify trending issues and effectively communicate those issues internally
Serve as the Listener advocate here at iHeartRadio
Ability to exercise good judgment in external communications
Focus on the details
MS Office prowess
Ability to work within an environment where the pace is fast
A degree from an accredited university or college
Deep experience in humor

Mobile Technical Support Representative Resume Examples & Samples

Establishing relationships with our Wireless Carriers in the APAC region
Taking the lead in contract negotiations with our wireless carriers
Generating monthly usage reports for each carrier to analyze usage and trends
Quarterly inventory health checks for each of our main Asia Pacific offices
Project lead and coordinator for all of our mobile EOL initiatives for the APAC region
Meet regularly with local Business heads to gather feedback on their mobile experience
Act as escalated point of contact for our mobile systems and operational tools
Finding and or creating efficiencies in our mobile processes for the region
The Global Mobile manager is based in New York which will require meetings to be held past regular working hours. Expect at least one meeting per week to be held after hours
A minimum of 2-3 years mobile/carrier experience
Flexible schedule to work across time zones
Ability to manage changing priorities and deadlines
Excellent time management and a positive attitude
Excellent communication skills and business relationship building
Have a passion for mobile and customer support
Excellent communication skills in English. Fluency in Cantonese/Mandarin is preferred

Technical Support Representative, / Repair Resume Examples & Samples

Provide technical support to customers on operational or maintenance aspects of system equipment
Provide expedited repairs to support Factory Service Center's efforts to meet departmenal goals on turnaround time for all repairs
Under general supervision perform on-site preventative maintenance, routine repair, and calibration after installation
Repair lenses and related equipment for Canon dealers and customers in a timely and professional manner
Provide technical support and training to dealers via telephone
Provide information concerning parts, technical information and schematic drawings, and responds to technical inquiries
Receive and inspect incoming items for repair and furnishes verbal and/or written cost estimates for repairs
Maintain service area and service repair records
Requires High School Diploma or G.E.D. and minimum of 6 months of work experience
The ideal candidate will have basic electronics knowledge. Experience working in an electronics repair environment helpful. Optical repair experience is preferred
Knowledge of broadcast camera systems preferred
Ability to provide exceptional customer service is a must. Excellent verbal and written communication skills are required
Basic computer skills with the Windows 7 operating system and all Microsoft Office applications are required
Must be able to lift 50 lbs
Position may include some domestic and international travel. Requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies

Servers Support Representative With German Resume Examples & Samples

At least 1 year experience in Server technology
Basic knowledge in Server OS - Linux/ Unix/ i5
German: Intermediate

Electronic Trading Support Representative Singapore Resume Examples & Samples

Multi-task and efficiently respond to client inquiries through tickets, chats, system alarms, email, and phone calls with minimal delay on a day-to-day basis
Effectively manage client communication using user-friendly language to non-technical users, and document in detail steps taken to resolve the issue
Share knowledge and communicate updates with the relevant team(s) using available channels to ensure all concerned are up to date on ongoing issues
Excellent customer service and strong verbal/written communication skills is a must
Basic TCP/IP knowledge and network troubleshooting experience
Ability to manage time under pressure and high-volume environment is a must
Ability to work independently and prioritize multiple tasks quickly and efficiently is a must
Prior experience in a high-volume, fast-paced support environment is preferred
Prior experience with UNIX, FIX, and knowledge of financial markets are a plus
A Bachelor's degree or equivalent is preferred
Fluency in English (written and spoken) and Cantonese and/or Mandarin is required

Senior Support Representative Resume Examples & Samples

At least 1 year experience in perform problem management
At least 1 year experience in perform operations for Mainframe (MF) Batch Incidents
French: Intermediate

Advisory Support Representative Resume Examples & Samples

Bachelor’s degree in Finance or similar concentration preferred
Solid working knowledge of financial markets, managed money programs, and related instruments
Ability to manage multiple priorities, work in a fast-paced environment, and meet deadlines
Ability to communicate effectively in both verbal and written formats, as well as interact effectively with all levels of personnel, both inside and outside of the firm

Discovery Support Representative Resume Examples & Samples

The Discovery Support Representatives are responsible for supporting clients in the discovery process. The DSRs are also responsible for searching the Litigation Support Application (LSA2) as well as other client repositories
Paralegal or legal assistant certificate from ABA certified program
EDiscovery training within 30 days of hire
3 – 5 years litigation-support experience
Proficiency with Microsoft Office and Lotus Notes
Strong organizational and time-management skills, including the ability to establish priorities and manage multiple tasks
Excellent analytical, problem-solving, and decision-making skills. Excellent written and verbal communication skills
Excellent customer-service skills
Proficiency in searching in law databases (e.g., Westlaw, Lexus Nexus, etc.)
Working knowledge of litigation support systems

Member Support Representative Resume Examples & Samples

Supports the Health Center in all capacities
Demonstrates sufficient knowledge of all clients’ programs, services and incentives
Schedules follow-up appointments via phone calls, secure messages, and emails
Fields incoming phone calls appropriately and responds to incoming secure messages
Prepares laboratory packets or other off-site screening formalities
Assists members with VHMS registration and/or login issues
Ensures the privacy and confidentiality of members’ personal health information
Assists with data-entry, file maintenance and other administrative tasks
Maintains a thorough knowledge of applicable Viverae policies and procedures
Miscellaneous delivery projects and duties as assigned
1-2 years experience in a call center or other customer care-related environment preferred
Works well individually and as part of a team, and maintains an upbeat, positive attitude
Able to use Microsoft Office Suite, email and the Internet
Bilingual (English/Spanish) required

Remote Technical Support Representative Resume Examples & Samples

Resolve hardware related Technical Service requests on multiple products in the Storage product environments
Excellent problem solving skills; logically and analytically minded
Having the desire to tackle complex problems
Exceptional motivation to develop a deep technical career

Equities Order Management Support Representative Resume Examples & Samples

Must have good understanding of sell-side equities trade workflow
Knowledge of FIX Protocol highly desirable
Enjoy working in a team-oriented environment
Business proficiency in Mandarin is a must to support clients across North Asia

Customer Care Support Representative Resume Examples & Samples

Able to use office equipment such as fax machines, copiers, and printers
Proven ability to work independently and be a self starter
Proficient in handling multiple tasks

Technical Support Representative IT Resume Examples & Samples

Ownership for the management of all tickets registered with the Service Desk
Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
Online End User support for PCs, Printers, standard MS Operating system, MS Office, Exchange and other Group applications and Services
Network support of LAN, WAN, MAN and RAS
Oversee the administration of Global Active Directory of the company's global network
Qualifications or a Degree in an IT related discipline or relevant work experience
Previous experience working in a professional working environment
Ability to work as part of a team or to work unsupervised and take responsibility for the completion of tasks
MCP/MCSE/CCNA/ITIL Foundation would be an advantage

Digital Support Representative Resume Examples & Samples

Provide first response technical support to inbound queries received via phone and email via CRM application
Perform timely review of queries to assess, respond & resolve at 1 st interaction
Respond to customer technical inquiries within pre-determined timeframe
Create and log new cases in web based CRM application
Perform daily administrative duties to monitor aging queries and resolve outstanding issues for timely resolution
Assess & properly route non-level 1 queries to the next tier
Identify and escalate critical tickets effectively to the appropriate queue
Perform daily call back duties to students and professors to close out open cases, minimizing # of interactions resulting in quick resolution
Use advanced problem-solving skills to determine root cause, and provide detailed resolutions to end-users
Use and help to update Helpdesk FAQ and support resources
Support & respond to McGraw Hill Ryerson Digital Product queries
Additional duties may include supporting overflow activity from customer service queries, etc
Experience in a call centre environment; technical call centre an asset
Level 1 technical support experience
Must be flexible in adapting to changing conditions and/or added responsibility
Must have clear, understandable phone presence
Outstanding multi-tasking abilities
Ability to quickly grasp and apply new processes, information, & product knowledge in a fast pasted, changing environment
Dedicated & Strong Customer Focused approach to resolving issues
Must have good analytical & problem solving skills
Must be assertive and proactive when completing tasks
Excellent follow up skills
Strong self initiative and self motivation skills
Able to handle and resolve conflict
Good decision making skills
Must have exceptional interpersonal skills
Demonstrated technical expertise with Internet and web applications is critical
Demonstrated ability to quickly troubleshoot and diagnose end-user technical problems
Ability to work effectively from remote location (home) to ensure Service Level Agreements (SLA)are met
High level of flexibility, with a strong work ethic that is able to handle a critically responsible role that deals with a fast paced, high volume period during our peak season
Use highly effective communication skills to collect adequate information from end-users to help troubleshoot and diagnose issues
Must be available to work a flexible work schedule; shifts will be scheduled within 7 days a week, 8:30 am - 11:pm
Experience with SALESFORCE.COM application an asset

Retail Support Representative Resume Examples & Samples

Assist Ticketmaster Retail Outlets and Ticketmaster Consumers through inbound and outbound telephone customer service including
Previous Ticketmaster, retail or box office experience is preferred
Retail and/or customer service experience
Detail-oriented and self-motivated
Be able to perform in a fast paced, dynamic environment
Knowledgeable of Microsoft Office (Outlook, Word, Excel, and PowerPoint)
Able to accommodate a flexible schedule including evenings, weekends, and holidays
Excellent work ethic and attendance

Support Representative Resume Examples & Samples

Foster a strong working relationship with the underwriting and funding teams to ensure effective work flows are attained
Liaise with internal and external partners to provide complete and accurate documentation, including but not exclusive to Branch Operations for any processing related issues
Provide prompt, efficient, superior customer service to external clients, maintaining a high level of Dealer/broker customer loyalty to promote additional business opportunities
Manage the disbursement of funds for all AFC/Broker deals, ensuring accuracy of data. Proactively manage outstanding files/conditions through the completion of funding, working with clients to improve funding ratios
Monitor, log and distribute incoming contracts received from dealership/brokers
Provide coverage to both Administration and Funding departments and completion of sundry duties as needed
Knowledge of all Retail Dealer Finance operational processes and applications
Understanding of Personal Lending Process and supporting policies
Understanding of Personal Loan documentation and registrations

Customer Account Management Support Representative Resume Examples & Samples

Strong communication skills, including negotiation and handling customer objections
Proactive and persistent customer service
Experience in a client facing role, and a proven track record for cultivating strong relationships with key internal and external stakeholders
Tenacious and creative problem solving skills including chasing internal departments
Self-starter with the ability to take a proactive approach in their role
Understanding of Bloomberg Operations, Accounting, and Administrative procedures
Excellent writing, oral communication, and presentation skills
European languages an advantage, but not essential
Some travel may be required
Salary - competitive plus benefits

Customer Account Management Support Representative Resume Examples & Samples

Being a facilitator of operational and administrative issues by escalating them to the correct department
Assist Sales with any questions on how to handle operational issues
Providing Sales administrative support by handing multi-department and complex client issues
Identifying opportunities to improve efficiencies and improve the client experience
Promote the Customer Service Centre, targeting the setup of new users and expanding the functionality of existing users
Strong communication skills, including past experience managing customer objections
Ability to work independently and prioritize multiple tasks quickly
Ability to provide exceptional customer service
Tenacious and creative problem solving and follow-up skills
Fluency in English (written and spoken) and native level Japanese

Player Support Representative Resume Examples & Samples

Please note: this is a part-time, 6 month temporary role. Remote work is not an option
Provides general & billing related email and live chat support on a daily basis that includes
Product related experiences including role-play
Maintain a safe environment and ensure a positive experience for players and parents
Process account names
Must have experience with console and mobile games
General understanding of the Internet
Loves to play games
Strong knowledge of mobile apps and technology

Business Support Representative Resume Examples & Samples

Minimum of 2 years experience in the cellular industry
Knowledge of Bell Mobility products
Sound knowledge of Microsoft Outlook, Excel, PowerPoint, Word and web navigation
Knowledge of SAP an asset

Senior Workstation Support Representative Resume Examples & Samples

Responsible for timely resolution of all problem calls
Create and maintain problem resolution logs
Maintain good working relationships with Ameriprise’s technical support organizations and application vendor representatives
Maintain CWAM’s systems in accordance with Ameriprise’s standards and participate in regularly scheduled meetings to coordinate parent company initiated technology projects
Use Ameriprise’s systems to escalate problems to them and to obtain repair services for equipment
Participate in the after hours “on-call” technology support rotation for international trading and critical analysts
New PC/laptop installations and upgrades
Provide support to the CWAM server and LAN/WAN infrastructure teams as necessary
Participate in MIS project planning and implementation
Maintain workstation and network configuration documentation and PC hardware inventory control
Associate’s degree or equivalent in Computer Science
Five years experience in corporate computer support
Possess a logical approach to troubleshooting and problem solving
Dedication and sincerity in the achievement of departmental goals
Possess excellent organizational skills and both excellent written and oral communication skills
Possess interpersonal skills to allow the creation of good working relationships with CWAM computer users
Possess a basic understanding of data communications
Possess a high level of experience in the installation and support of Windows 7 and related support utilities in a Windows network environment
Possess a high level of familiarity with the Microsoft Office 2010 suite of products from a support perspective
Microsoft certification with a Windows 7 concentration
Experience with the Symantec Anti-Virus application
Working knowledge of stock market quote and news services used in the financial services industry
Experience with Microsoft server operations and support
Experience with LAN/WAN infrastructure operations and support

Clinical Support Representative Resume Examples & Samples

Assist high-profile and specialist surgeons across different organisations - have better exposure outside of one clinic or hospital
Office hours work Monday-Friday, SOME after-hours on occasion
Be in a corporate role, but not office-bound. Transport allowance included
Manage your own time and earnings. On top of your competitive basic salary, allowances are paid per surgery attended. Current staff are earning between $1k-$3k extra per month
Health/Life/Travel insurance, flexi-benefits, birthday bonus etc
Nursing diploma/degree, and registered with the Singapore Nursing Board
Must have experience assisting in surgery - orthopaedics background would be highly preferred
Have a friendly, warm personality but able to manage work in high-pressure environments
Ability to build strong rapport and relationships with doctors, nurses and clinic staff across multiple organisations

Senior Support Representative Resume Examples & Samples

Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a variety of UTC Aerospace customers worldwide
Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems
Follow-up with customers on all issues and cases maintaining strong customer relationships
Work closely with other organizations to ensure required information is available to focus on resolving customer issues

Senior Specialized Support Representative Resume Examples & Samples

Support the different SFG tasks (Disputes escalations, PAS Fraud, Falcon VIP, Falcon Outbound, and EOD Queues)
Review, analyze and work different mailboxes (Cardholder Updates, Issuers Updates, Back Office Inquires, Adeptra, GCCS Inquiries, Returned Inquiries mail box)
Research and analyze transaction patterns and react quickly to high-risk situations
Respond to inbound telephone calls and generate outbound calls regarding information on aspects of multiple Visa products
Evaluate the nature of each call and determine the appropriate action to complete the call
Evaluate the nature of each e-mail received and determine the appropriate action to complete the process or escalation
Adhere to established DPS procedures and guidelines while providing quality customer service in order to meet and exceed department standards
Provide general information and support on any VISA related topic or product and direct the customer accordingly
Update and maintain cardholder data in appropriate databases
Use several computer programs to complete assigned administrative duties as well as respond to customer inquiries
Document cases to show action taken
Serve as escalation point for calls requiring advanced knowledge of product line
Act as peer mentor to customer service associates
Minimum of 3 month experience as a CSR (I3) including Dispute training, is required
Bilingual (English/Spanish) is a plus
Requires organization, accuracy and attention to detail
Solid decision-making ability and a sound foundation in the customer assistance service industry
Must possess a clear speaking voice and strong verbal and written communication skills
Ability to multi-task and make decisions quickly based on the task/customer's needs
Take ownership of the situation or task at hand to ensure prompt resolution
Knowledge of the payments business and VISA operating procedures
Advanced knowledge of all Visa DPS product lines
Ability to work as part of a team
Must exceed in QA score, Attendance and Adherence
Must not be in any type of written or above disciplinary action within the last three months

Cbna-o&t-operations Support Representative Resume Examples & Samples

Business course preferably with accounting background
CPA is an advantage
Fresh grads are welcome to apply
Ability to work fast-paced, pro-active and flexible enough to handle multi-tasking
Highly proficient in MS Excel
Willing to render overtime if necessary

Branch Support Representative Resume Examples & Samples

Passion for helping customers
Sales and service oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems
Demonstrated flexibility to adapt to a constantly changing environment

Trade Order Management System Support Representative Resume Examples & Samples

Must have good understanding of trade workflow, ideally with fixed income
Excellent analytical and problem solving abilities
Ability to multi-task and thrive in a fast paced environment
Business proficiency in Cantonese, Mandarin or any other Asian Languages

zOS Software & Zmiddleware Support Representative Resume Examples & Samples

Provide technical support assistance to customers using problem determination/problem source identification (PD/PSI) skills
Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
Own all client communications (in EMEA) regardless of where service request is generated
Communicate action plans to the customer or IBM representative as appropriate
Recommend and implement new or improvements to existing technical support tools, procedures, and processes
Knowledge of z/OS and the subsystem
Basic understanding how the different components interact and fit into the operating system architecture
PD/PSI skills on z/OS / subsystem diagnosis using PD/PSI tools

Client Techical Support Representative Resume Examples & Samples

Provide frontline product support for Fiserv’s clients via telephone, email, and web based contact channels
Thoroughly track, organize and document all product implementation and support related activities
Travel may be required
Database experience preferred (Microsoft SQL or IBM DB2)

Cbna-o&t-operations Support Representative Resume Examples & Samples

Proficient in Microsoft Office
Attentive to details and with good analytical skills
Can interact with more senior people in the organization
With good moral character and pleasing personality

DC Systems Support Representative Resume Examples & Samples

Resolving Customer Shipment issues which may include preparing paperwork for International orders and creating Shipping labels
Daily review of monitors to insure that new styles, pick tickets and ASNs have interfaced correctly into WM (warehouse management system)
Learning and running reports and database updates for the Productivity system
Learning the data flow between the D.C. systems and external systems
Occasionally supports the Ticket room with workload when needed
Maintaining RF scanner logs and repairs
Support testing of new modifications or systems
Communication with internal and external departments
Gradually learn the interfaces between the D.C. systems and external systems
High School diploma and at least one year of college or at least 2 years of experience working in a Distribution Center plus a High School diploma
Good Communication skills
Ability to work independently and within a team
Need good analytical skills
Works well under pressure situations
Absorbs and understands new concepts quickly
Overtime, including weekends, is required when needed
Support GPTW guidelines
Proficient in Work and Excel and Microsoft office

Specialized Support Representative Resume Examples & Samples

Exchange information between cardholders, issuers, merchants, acquirers, members and product offices
Provide level 1 call, email, chat/social media, entitlements and/or enrollments support for multiple Visa products and services
Provide day-to-day support to Visa client institutions and Visa program managers to ensure customer expectations are exceeded. Set-up new users, identify, troubleshoot, and resolve processing, application usage, or business issues, as well as on-boarding new Visa initiatives and programs
Respond to customer inquiries relating to general functionality of Visa products via multiple communication channels
Own level 1 issues through resolution working with VISA product, application, business or development groups
Understand the customer's needs, business requirements and priorities; Know when Level 2 Support escalation is needed
Actively seeks solutions and identifies, troubleshoots, resolves application or business issues
Educate customers on product and basic software applications, usage, and functionality
Data entry in multiple internal applications
Typically requires a minimum of 2-4 years of experience in a contact center environment providing customer service and administrative support via email, chat/social media, written correspondence and phone
Candidate must demonstrate ability to set priorities and multi-task between all communication channels
Must have solid understanding of the payment card industry and Visa products and services
Flexibility to work 1st or 2nd shift schedules, and weekends, as business needs require
Operational knowledge of VISA GCAS services, specifically GSC, and knowledge of Digital's Visa.com procedures, responsibilities and functions preferred
Decisive self-starter who can perform with a minimal amount of supervision
Visa Global Customer Assistance Services trained preferred
Strong written and verbal communication proficiency in English & German language skill required
Attention to detail is a must for this position
Ability to work well in a team environment is essential to the analyst's success
The analyst should be able to demonstrate a thorough knowledge of Microsoft Office suite applications with a focus on Outlook, Word, Excel and PowerPoint, as well as familiarity with GCAS applications and CRMs, including Siebel, GENESYS suite, in-house research tools, just to name a few
The analyst should have a working knowledge of the latest smart phone technologies, social media channels and mobile applications
Ability to type a minimum of 30 wpm
MUST SPEAK FLUENT GERMAN & ENGLISH

Wholesale Support Representative Resume Examples & Samples

Manage order placements for major national clients
Maintain customer’s orders within an enterprise management system
Minimum of 2 years in Customer Service role(s)
Knowledge of RLM and Microsoft Excel a plus
Order management within an enterprise management system
Open-minded, process- oriented individual with prior management responsibilities
Strong written and oral skills
Detail oriented and process driven individual with strong sense of urgency
Experience working cross-functionally
Experience working with warehouse teams required

Application Support Representative Resume Examples & Samples

One to three years of work experience in banking applications
One to three years of experience in Client Services
Must be able to work varying support hours, 8am – 5pm, 10am – 7pm, 11am – 8pm on rotating basis

Temporary Project Support Representative Resume Examples & Samples

These positions will include shifts which cover hours from 7am to 11pm
Provide knowledgeable responses to inquiries in a courteous and professional manner
Responsible for providing effective, timely, quality, and documented solutions to service issues
Respond to general information queries and basic technical and/or product and service questions
Perform problem resolution, troubleshooting and diagnosis of trouble symptoms
Updates PSS Hiring Records as necessary
Sends out numerous e-mails to bulk number of scorers updating key dates and actions
Sets scorers up on numerous internal operating systems: Secure web site, ePEN and other items as required by the project
Runs daily reports (as assigned by project) and e-mails reports to distribution lists
Ensure customer quality, customer satisfaction and customer availability goals are met
Performs high amount of problem resolution, troubleshooting and diagnosing various issues scorers are receiving during the administrative process
Bachelor's degree or appropriate combination of education and experience is preferred
Must have excellent English oral and writing skills
Knowledge and experience with the Windows operating system is required
Knowledge and experience with Microsoft Excel and Word is required
Experience with Microsoft Access, Mailchimp, Adobe Photoshop and HTML is preferred
Prior experience in the educational assessment business is preferred
Strong attention to detail required

AIX Technical Support Representative Resume Examples & Samples

Providing initial remote technical software support for AIX to clients
Interacting with client and IBM functions consistently until problem solution
Analyzing problems/situations, understanding problem impact on client business
Applying problem solving techniques
Responding to client queries, providing timely resolutions to client issues
Maintaining highest client satisfaction
Maintaining positive client relationships even in severe and pressurized situations
Performing problem management and end-to-end problem ownership
Logging all related activities for each customer query and handling client data securely
Employing IBM's standard support delivery methodologies and tools
Performing in international software support delivery processes and environments
Participating in scheduled offshift (callout)
English fluent (both written and verbal), with neutral accent and good language comprehension
College degree in relevant field (i.e. computer science, engineering, etc..)
Sound problem determination and troubleshooting skills
Willingness to work in swing/night shifts (US primeshift)
Knowledge of a UNIX operating system is highly desired
AIX experience / certification(s)
Customer facing experience
C programming and/or scripting experience
Technical Support experience by phone and email / Remote Delivery experience
Knowledge of IT technology & infrastructure
AIX / UNIX product related skills: Basic installation and configuration

Application Support Representative Resume Examples & Samples

Work on product support cases in the areas of Consumer and Business lending for production clients
Support and troubleshoot Velocity loan origination software, Consumer Net, Forms, Decision Engine, and the product’s interaction with Third Party interfaces
Log, track and manage all incoming calls professionally, maintain current notes, provide timely (measured by internal service level agreements) and accurate resolution of client issues, ensuring client satisfaction
Submit system defects and enhancements to development with detailed analysis
Participate in ongoing training sessions and conduct informational training with clients and staff
Test and validate system changes to software
Consumer and/or Business Lending experience a plus
Knowledge of remote desktop and VPN connections
Ability to multi-task while working with multiple cases and clients while continuing to provide the highest level of client service

Treasury Operations Support Representative Resume Examples & Samples

Large daily trading volume role, with tight deadlines, involving high value payments and funding
Ensure MIS is produced and maintained daily. This will involve communicating daily with senior managers
Input to Balance Sheet Exposure Report and be able to narrate reasons for breaks
Maintain a high level of customer service and support, to both external customers and key Citigroup staff
Build strong relationships with other areas, including regular communication with senior managers
Meeting all Control and Compliance requirements and updating procedures as required
Work experience in the Financial Services Industry is a benefit
Previous experience of reconciliations would be beneficial but not essential
Can clearly demonstrate strong attention to detail
Highly Numerate
Good Microsoft skills including Excel, Word and Outlook
Educated to degree level an advantage but not essential

CRA Support Representative Resume Examples & Samples

Assist in monitoring the effectiveness of CRA related activities including outreach efforts, contacts with and referrals from community organizations. Provide accurate and timely data to the CRA Systems & Reporting Specialist relating to CD lending activity, qualified investments, and service test activities. Assist in analyzing reports provided by the CRA Systems & Reporting Specialist to identify strengths and weaknesses in the bank’s performance under the three CRA tests
Provide input in developing strategies to address community banking needs or to enhance performance. Implement TCF Bank’s CRA-related initiatives by working with TCF divisions to develop and implement products, programs and services
Support the Regional CRA Officer(s) by representing TCF in the community as directed and analyze credit needs of TCF Bank’s assessment areas. Develop and maintain relationships with a large range of individuals and groups including non-profits and community development organizations through regular contact. Source community development lending, investment, and service opportunities for the Bank
Perform periodic testing to ensure TCF Bank’s compliance with the technical requirements of the CRA and related requirements, including public files, lobby posters and reporting of CRA small business and community development lending data
Monitor the bank’s adherence to the CRA Program and serve as a resource for business line and subsidiaries management to address questions about CRA issues. Ensure annual CRA Small Business Reporting Training is successfully completed by appropriate staff
Maintain current knowledge of legislative developments and state and federal laws and regulations as they relate to CRA. Assist the Regional CRA Officer(s) with the research, analysis and communication of the impact of provisions on bank operations including: policies, procedures, new and existing products, forms, advertising and promotional materials. Distribute appropriate CRA-related information to management and ensure management implements changes
Report all community reinvestment activities to the Regional CRA Officer(s) and appropriate committees. Record activities that meet the investment and service tests of the CRA
Develop proficiency with CRA Wiz software program in order to support CRA Systems and Reporting Specialist duties as necessary. Develop proficiency in Intranet authoring for maintenance of the CRA Public File
Four-year college degree or equivalent job-related experience
2-5 years of experience working in a CRA support function or compliance related experience as an auditor or file reviewer. Experience as an underwriter, loan closer, loan processor, or lender is also acceptable
Excellent written and verbal communication skills required. Solid interpersonal skills necessary to interact with bank employees and management
Detail oriented, in order to generate accurate, precise work. High degree of initiative and strong ability to meet principal accountabilities with limited direction and oversight
Superior understanding and competency with a variety of software including Word and Excel

Lead Specialized Support Representative Resume Examples & Samples

Entitle users on to the multiple build in VOL applications (subscriptions), ensuring credentials and permissions are granted by the correct application's owner
Educate clients on all supported product and software applications, usage, and functionality; ensuring client understands best practices
Responsible for the distribution of work to others and its own work assignments
Perform support for specialized services
Work on projects that require some level of expertise
Assignments with higher level of privacy
Take initiative to resolve problems and meet deadlines
Identify opportunities for process improvements and procedural modifications
Actively participate in the verification and internal department audits
Act as a delegate and point of contact when manager is not available
Assist manager with interviews and staff selection
Assist with the training of any new staff member
Requires a minimum 1-2 years' experience in the Sr. Specialized Support Specialist role or equivalent experience within Visa or a financial or information services institution
Excellent verbal and written skills in Spanish and/or Portuguese preferred
Business to business communication experience required
Solid understanding and expertize of regular and specialized services preferred
Strong time management, organizational and planning skills are essential
Past software and hardware technical support a plus
General understanding of the payment card industry
General understanding of the products and services, news, systems and operations, risk management tools, and marketing information available through different web portals
Functional knowledge of the Visa Interchange, Plus, and Interlink directories
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
Basic ability to comprehend and translate technical issues into business concepts
Customer focus with proven ability to establish productive working relationships with staff and management at all levels
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines

Senior Specialized Support Representative Resume Examples & Samples

Enroll new users on to the VOL web based tool, reviewing, requesting missing and updating any necessary information in the user's profile
Reset password of existing users, validating profile information
Troubleshoot, analyze and resolve applications usage issues
Communicate verbally and in writing with clients, applications' owners, business office development groups and other stake holders
Work directly with clients and application's owners on issue resolution
Support customer initiatives and escalates issues to the correct point if contact
Manage phone hotlines and assigned regular and specialized email requests. Also requests on the VOL web based application to ensure that support service levels are met and/or exceeded
Assist in compiling data for reports as requested
Requires a minimum 1-2 years' experience in the Specialized Support Specialist role or equivalent experience within Visa or a financial or information services institution
Excellent verbal and written skills in English and Portuguese required
MUST BE FLUENT IN ENGLISH & PORTUGUESE

User Support Representative Resume Examples & Samples

Fully Bilingual ( English - Spanish)
Mexican nationality or working visa for México
2 years work experience on technical support
Ability to represent multiple subjects and products
Ability to understand and capture business and requirements
Highly professional and effective communicator

Verification & Dealer Funding Support Representative Resume Examples & Samples

All Funded deals are scanned into Laserfiche and Content Manager within the say day
All deals are logged, prepared and distributed within 10 minutes of receipt
Recording, inputting and/or logging data and information in core contract management system and other Business Line Systems

Technical Support Representative Spanish Resume Examples & Samples

Computer technical troubleshooting skills
Can simplify complex terms or mechanisms in order for customers to understand
Problem determination and analytical skills critical to success
Outstanding customer service skills. Strong interpersonal skills. Bonds with customers
Willing to work 5 days a week in the afternoons and evenings, including weekends and holidays
Time management skills. And High attention to detail
Bachelor’s degree preferred but not required

System Support Representative Resume Examples & Samples

Basic understanding of IBM Servers and storage, clustering, virtualization
Problem diagnose & troubleshooting ability
Ability to lead with positive attitude
Good communication

Small Business Alternate Channels Support Representative Resume Examples & Samples

1 or 2 years in call center Help desk or escalation experience
Strong sense of urgency and attention to detail
Excellent verbal and written communication skills in both French and English
Proficient in Microsoft Suite of Applications (PowerPoint, Excel, Word, Access)
Proven ability to work to tight deadlines
Ability to prioritize and juggle multiple situations at the same time
Think outside the box and adaptable
Sales and marketing experience in telecommunications is an asset

Business Technical Support Representative Resume Examples & Samples

Provide technical support to users (Business Internet customers) by analyzing all problems raised by the customer
Carry out service configurations based on requests
Update customer files
Conduct customer satisfaction surveys
Carry out data entry
Close calls when the customer problem has been solved
Perform other related tasks, as required

Verification & Dealer Funding Support Representative Resume Examples & Samples

Documentation is scanned into Laserfische and/or Content Manager within the same day
All documentation is logged, prepared and distributed within 15 minutes of receipt
Knowledge of MS Word & Excel
Strong written/verbal communication and listening skills
Ability to maintain a positive teamwork environment

Festival Support Representative Resume Examples & Samples

1 year of related work experience (customer services, office, or similar)
Strong communication skills (listening, verbal, written)
Basic computer skills to include knowledge of the Google Suite, word processing, spreadsheets, internet, etc
Must have flexibility and adapt to an evolving , take initiative, and be self-motivated. Must be creative
Must be organized and able to retrieve information quickly
Must possess Problem solving/reasoning skills
Must be able to operate in stressful situations professionally, provide advanced attention to detail, and show enthusiasm for the company, our practices, and our goals

Application Support Representative Resume Examples & Samples

As an Application Support Representative, you will help answer questions and resolves client issues relating to the Client Server Applications and other related products
Provides first level support to clients through research and analysis of problems
You will initiates and maintains regular contact with the client base by phone or written communication through the client portal to coordinate the resolution of day-to-day problems
In this role, you will help to ensures successful and timely completion of assigned special projects and requests
You must be able to clearly document issues for resolution and archival. You also need to have the ability to provide testing support for new Product Releases
You need to be a self- motivated individual that is eager to learn and provide support
Proficiency with computers and software applications required. Also, strong organizational, interpersonal skills and verbal and written communication skills are required

Lead Specialized Support Representative Resume Examples & Samples

Typically requires a minimum of 2-4 years' experience in a customer service environment. Some experience leading people preferred
Minimum of one year experience as a CSR or above is required
Solid leadership and decision-making ability, able to demonstrate a business presence appropriate for client contact and staff interaction, and must possess a sound foundation in the customer assistance service industry
Must possess a clear speaking voice and strong verbal communication skills
Ability to multi-task and make decisions quickly based on the customer's needs
Ability to handle difficult calls in a professional manner
Ability to prioritize and balance workload across multiple sites
Requires accuracy and attention to detail
Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis
Advanced knowledge of the payments business and VISA operating procedures. Advanced knowledge of all Visa product lines
Proficiency in Microsoft Office products and technically proficient in database management

Kenexa Operations Support Representative Resume Examples & Samples

At least 1 year experience working in a customer service or technical environment
Good communication skills, both written and verbal
At least 1 year experience with the Kenexa Talent Suite, including areas like job code default data, gateway questionnaires, integration
Kenexa workbench certification
HTML coding experience
At least 1 year technology support experience

Senior Specialized Support Representative Resume Examples & Samples

Requires a minimum 1-2 years' experience in the Specialized Support Specialist role or equivalent experience within Visa or a financial or information services institution
Excellent verbal and written skills in English and Spanish required
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize under strict deadlines
MUST BE FLUNET IN ENGLISH & SPANISH

Business Support Representative, Contract Resume Examples & Samples

Customer care – maintenance and enhancement of client relations, updating and maintaining client profiles
Support – work closely with the sales team to develop and build relationships with clientele as well as increasing client loyalty and satisfaction
Able to communicate simply and efficiently; able to adapt to different customers
Good analytical skills in terms of recognizing problems and making decisions
Enjoys working as part of a team in a dynamic environment
Call centre experience
Need to be available to work Monday to Friday between 9H00AM – 5H00PM
Employment status: Temporary – fulltime

Collections Support Representative Resume Examples & Samples

Listen to a relative sample of collection calls per agent, per agency as determined by the OCA Managers and Adjacency Manager
Complete Quality Score card reports by agent and agency
Complete Quality Score card reporting, including trends and heat maps
Provide feedback to the OCA Manager on trends or immediate areas of concern
Participate in Call Quality Calibration calls with the OCAs and OCA Managers
Participate in or assist with identifying training issues as discovered in call quality
May include assisting OCA Managers or Adjacency Manager with various duties from time to time
May include assisting other team members as the work load fluctuates

Guest Support Representative Resume Examples & Samples

Process moderation reports, including social media moderations
Process UGC submissions
Enjoys the challenge of new or unfamiliar tasks
Solid understanding of pop culture
Shows great self-awareness and is coachable
Excellent time management and organizational skils

Delegate Support Representative Resume Examples & Samples

Serve as a direct point of contact for our Field Representatives
Ensure that our Field Representatives receive an exceptional level of service or help with their questions and concerns
Interact with our Field Representatives to provide information in response to inquiries about programs or services and to handle and resolve complaints
Communicate with our Field Representatives through a variety of means – telephone, email and/or internet
Handle primarily general questions and complaints but may also be specialized on particular programs
May be required to conduct additional research to resolve questions or concerns. You may be required to follow up with an individual Field Representative until a question is answered or an issue is resolved
Resolve Field Representatives complaints according to guidelines established by the company
May be asked to update Field Representative’s profiles and maintain database information
May be required to escalate a concern/issue in order to get the complaint resolved
Safety: must have the ability to perform the job safely by demonstrating full awareness of his/her surroundings. Will utilize proper safety techniques and equipment use when necessary.Will be proactive in alerting Management of any unsafe act or condition to prevent injuries
2-5 years of experience in customer service
Intermediate Microsoft Excel (basic formulas, formatting), Word and Outlook skills
Ability to handle multiple requests and priorities to meet assigned deadlines
Excellent organization, time management and reporting skills

Admissions Support Representative Resume Examples & Samples

Must have demonstrated revenue-generating ability
Must be highly proficient in Microsoft Office applications
Outgoing, friendly, flexible, helpful personality are critical
Demonstrated organizational skills with the ability to multi-task in a fast paced environment
Passion for the educational market and our mission
High school diploma is required

Customer Care & Technical Support Representative Resume Examples & Samples

2-4 years’ experience in customer service and / or technical support
Computers/Peripherals/Other Office Machines: Expertise in PC and Internet applications and use
Computer Software: Electronic Mail Software (Microsoft Outlook preferred); Spreadsheet and Word Processing Software, (Microsoft Excel and Word preferred); Support Ticketing and CRM Software (Salesforce preferred); Presentation Software, (Microsoft PowerPoint preferred); Remote Access Software (such as LogMeIn or TeamViewer); Web expertise
Other Tools/Devices/Machines (including Vehicles): Expertise in Microsoft Windows O/S (7 and XP preferred, Mac a plus)
High degree of customers service orientation
Expertise in PC and Internet applications and use
Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems; Mac OS knowledge a plus
Experience with virus and malware detection/protection software (McAfee preferred)
Thorough knowledge of home-based connectivity support
Ability to work in high call volume environment
Strong telephone and email etiquette
Able to pass background check requirements
A+ or OEM certification
Knowledge of current K12 business model, applications, and processes

Business Support Representative Resume Examples & Samples

Be the centre of expertise for GBS Europe in our ERP systems (SAP, ISP, Siebel, Cardex, MDM) and components of various Satellite systems through the process of analysis, investigation and coaching
Identify and implement improvements to data governance processes to reduce the number of errors occurring and minimise rework
Provide expertise and support for major projects as and when required
Coordinate and provide expertise for the GSD change functions such as regression testing, change request, design forums and system rollouts
Analyse the root cause of errors
Create, document, review and update procedures where required
Provide support and guidance to our BPO Partners Accenture in the day-to-day input of data maintenance
Proactively maximise the benefits delivered by BP’s core systems by optimising system usage and output
Contribute to the development and maintenance of PPIs and consistently deliver on targets set
Supporting the management decisions to deliver strategy enabling
Application of tools & processes – Apply and promote within the team the appropriate tools and processes for planning, risk management, and scheduling
Continuously review the reporting process and tools, identify opportunities for improvement, recommend changes and support implementation
Proven experience in problem solving
Experience in, and exposure to, training, facilitation and coaching
2 years of experience in MDM systems
1 year of expertise in CMD activities
Excellent stakeholder engagement and communication skills
Strong influencing skills at all levels of the organisation
Ability to work under pressure
Have a clear understanding of how the business works and a commercial mindset
Understanding of CI principles and ability to apply and drive solutions
Self motivated and able to see activities through to completion
Excellent organisational and time management skills
Able to meet tight deadlines

Senior Partner Support Representative Resume Examples & Samples

Required language(s): English, Spanish, German, Italian and French
Preferably 1-4 Yrs Experienced Employees specializing in Order Management,
Process oriented and trainable
Demonstrated commitment to end customer and clients, and ability to foster

Regional Student Support Representative Resume Examples & Samples

Ensure the admissions process is operating
Foster an environment of cooperation and teamwork among field staff and all support departments
Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment
Demonstrated admissions or sales experience including the ability to work in a fast-paced, service-driven environment is highly preferred
Must be able to make strategic business decisions
Must possess the initiative and determination necessary to provide valuable and timely services to prospective and newly enrolling students
Must be proficient in Microsoft Office to include Word, Excel, Outlook and previous experience with a CRM is preferred

Refrigeration Technical Support Representative Resume Examples & Samples

GED or High School diploma required
Basic electronics & refrigeration experience a plus
1-2 years customer service experience preferred
Prior technical support experience strongly preferred
Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner
Excellent Computer skills required; efficiency in Word and Excel
Excellent communication skills required; both oral and written
Technical/professional license may be required depending on product responsibility (EPA)
Must be able to travel for training and other events as directed by Manager, including overnight stays. Travel is typically less than 10% but is subject to change

Technicial Support Representative Resume Examples & Samples

3 years prior customer support experience, ideally in an inbound call center environment
Technical aptitude necessary. Prior experience in equipment service and technical support environment. Experience in support role involving equipment troubleshooting
Ability to define problems, collect data, and establish facts
Good judgment and critical reasoning skills necessary
Previous use of an ERP system with order entry and help desk application
Ability to read wiring diagrams preferred
Technical/Mechanical aptitude and/or refrigeration systems knowledge
Experience with regular use of MS Office applications including Word, Excel and Outlook to prepare email correspondence and do basic reporting

Mortgage User Support Representative Resume Examples & Samples

Two to three years of experience in operations/technology project management activities
General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Thorough understanding of project management and testing methodology and procedures
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to work as part of a project team
Excellent computer skills, especially Microsoft Office applications (including local and network printers, understanding of IE settings, familiarity with VPN, etc.)
Solid Mortgage experience including Mortgage Originations
Call Center
Perform in depth research
Excellent follow-up abilities

Case Processing Support Representative Resume Examples & Samples

Entering new dispute claim information
Receiving, classifying, consolidating and summarizing documents and information
Completing reports and providing support to all case processing departments
Responding to customer requests for information
At least one year of customer service experience in a banking environment
Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures
Strong problem-solving and decision-making skills

Partner Support Representative Resume Examples & Samples

Associate’s Degree. Bachelor degree preferred or a combination of education and equivalent experience
Above average to Excellent English communication skills both in speaking and writing
Ability to maintain detailed and accurate records
Ability to work collaboratively with staff across divisions
Ability to prioritize competing tasks and effectively communicate prioritization decisions
Excellent computer skills, including with MS Office Suite and use of web based applications, SFDC and Oracle background preferred
Flexibility and the ability to work independently
Exceptional listening, analytical and problem solving skills
Ability to respond immediately and effectively to sensitive inquiries and complaints within Invoice Compliance scope
Can handle significant amount of pressure
Ability to multi-task and handle duties with high accuracy and understand a high degree of urgency in completing a task
Amenable to work on shifting schedules and holidays
At least five years of general administrative/operations experience
Excellent verbal and written communications skills; Excellent ability to prioritize; Good attention to detail and deadlines; Good time management skills including ability to handle multiple priorities in a fast-paced environment; ability to efficiently manipulate large quantities of data and summarize information; ability to automate manual file handling, data manipulation, and both repetitive, time consuming operations

Merchant Support Representative Resume Examples & Samples

Field merchant requests for back and front-end account changes
Make business updates including bank account and account owner updates
On-board new payment instrument accounts (credit card, Bitcoin, PayPal, etc.)
Help our merchants navigate the waters of our ever-expanding products
Generate transaction and statement reports
Offer guidance on utilizing new functionality and products
Educate merchants on the ins and outs of our complex e-commerce business
Explain the specific funding timelines for the respective payment instrument
Outline payment options for the 100+ currencies that we support

Technical Support Representative Trainee Resume Examples & Samples

Enter accurate detailed information into the Salesforce CRM Technical support call tracking system
Set appropriate customer expectations regarding incoming support issues
Interface directly via phone & e- mail with customers seeking technical support guidance
Maintain accurate customer account details (email address, phone numbers...)
Maintain timely attention to incoming support calls during EMEA business support hours
Accurately and thoroughly log technical support requests placed by qualified customers
Assist customers in the resolution of minor technical issues through the KB and other sources
Recently graduated with a Bachelor or Master degree either in Computer Science, Engineering, Techology or similar
Customer service savvy / 1st level technical support for a product, preferably software
Professional customer service skills including telephone etiquette & listening skills
Fluent in English (written - spoken). Other any European languages ( French, German, Spanish, or Italian, Portuguese ) are preferred
Proficiency with Microsoft Windows applications, such as Word, Excel & experience with Internet applications, such as Mozilla, Internet Explorer, electronic mail
Working knowledge of call tracking/CRM systems

Senior Support Representative Resume Examples & Samples

Results-oriented, customer-focused with a bias for continuous improvement
Excellent communication and interpersonal skills, time management, and decision making skills
3 - 5 years’ work experience in a customer focused role preferred
U.S. Person status required

Patient Support Representative Resume Examples & Samples

Answers basic clinical and program inquiries
Processes incoming enrollment forms for program
Supports payer research, health care policy library, and state management
Typically receives general instructions on routine work, detailed instructions on new projects or assignments
Strong interpersonal skills
Basic understanding of payer eligibility and benefits
Ability to resolve associate issues effectively and efficiently
Bilingual Spanish candidates are preferred

Customer Systems Support Representative Resume Examples & Samples

Provides support for customers calls and emails to resolve customer issues with ABC-owned and customer-owned hardware, applications, connectivity (including network, firewall, security) and standard customer technical support/help desk related issues that arise from the customer's use of these ABC applications
Maintains a deep understanding of ABC system solutions and leverage the most relevant features/functionality when speaking with customers about their specific business issues
Documents potential system and process enhancement recommendations based on customer feedback
Independently facilitates systems training to end users and sales representatives in formal sessions such as scheduled classroom or web-ex training or in a one-on-one setting
Conducts product presentations and demos to current and potential customers as needed
Promotes ABC proprietary applications when communicating directly with customers telephonically in a call center environment, in written form or in person
Manages and resolves customer complaints; escalating to Manager and/or Sales Business Owner as necessary
Conducts research on new technology as requested in order to stay abreast of any new releases and features of business operating systems and software utilized by the organization
Documents customer interactions according to standard operating procedures in support of efforts to providing a consistent, high-quality customer experience
Manages and completes project ticket assignments to achieve desired results within the defined timeline
Supports Customer Systems Solution Specialists in the set-up and transition of new accounts or initiatives relative to ABC systems
Knowledge of operating systems related to personal computer systems and peripherals, palm technologies, RF and wired networking technologies, telephone systems, network servers and internal wiring
Strong computer skills in order to effectively diagnose mixed environment systems conflicts
Strong understanding of current technologies in area of expertise
Strong customer focus and ability to manage customer expectations
Excellent teamwork
Strong analytical skills; attention to detail
Self-discipline for performing quality work; self starter
Ability to prioritize work load and consistently meet deadlines; good time management skills
Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships

Program Support Representative Resume Examples & Samples

Performs basic computation data entry and review of materials submitted to Elevate Pharmacy Network Department by external customers
Performs routine follow up with customers regarding incoming questions from phone email or fax
Has awareness and understanding of Elevate Help Desk roles responses and procedures
Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management
Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported
Needs to be a strong team player. Actively participates in team and department meetings trainings and activities
Has an individual awareness of other aspects of Elevate beyond your current role and responsibilities. Understands importance and function of the other teams within Elevate and the relation to your team and functions
Works assigned shifts as provided in advance by management
Team Specific Duties as follows
Customer service skills to properly resolve common everyday issues to prevent escalations or customer complaints
Strong personal organizational skills to facilitate successful completion of tasks and priorities as assigned
Ability to work interdependently with other team members to accomplish daily tasks and processes
Ability to communicate effectively and professionally verbally non-verbally and in writing
Introductory computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word Excel and Access; or similar database programs and structures
Introductory knowledge and experience in using features of Microsoft Outlook including: E-mail File Retention and Retrieval Contact Management and Calendar and Task Tracking Tools
Preferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations

Claims Support Representative Resume Examples & Samples

Respond to telephone inquiries and initiate steps to assist callers
Research claim payment issues to identify root cause and trends to reduce incorrect payments
Thoroughly document information, activities, and changes in database
Develop and maintain positive customer relations with internal and external customers and coordinate with various functions within the company to ensure problems, requests, and questions are resolved timely
Receive and place follow-up telephone calls / e-mails to answer internal and external customer questions that are routine in nature
Work cooperatively to relay complex claims support issues to other functions within the organization and see issues through to completion
Work with Team Leadership to develop training and reference materials for the Claims Support Representative Team
Assist in the onboarding and training of new Claims Support Representatives
Support Team Leadership with identifying trends, issues, training opportunities and ongoing supervision of Claims Support Team
Monitor Claims telephone queues to influence and aid in meeting service level metrics

Client Servicing Support Representative Resume Examples & Samples

In depth knowledge of all aspects of business travel, including detailed understanding of GBT travel data
Excellent communication skills, both verbal and written in order to provide outstanding customer service
Strong communication skills fluent in Dutch and English, oral & written
Good knowledge of French would be an asset
Ability to work effectively with internal & external customers
Excellent Consultation and Liaison skills
This role will work with teams from Client Management, Service Delivery, Finance, Marketing, On line and many other departments
Ability to work with diverse and cross-functional groups of people at all levels
Excellent organisational skills
Ability to manage multiple priorities and good time management skills via a database environment
Ability to manage account records via a database environment
Proficient in Excel, Word, PowerPoint
Ability to understand and effectively utilise technology via the web or GBT reporting tools i.e. (Medallia, Travelforce) etc
Adapt communication style to ensure you engage with the customer

PEX On-site Support Representative Resume Examples & Samples

Coordinate with base Small Computers and Communications support agencies, including coordination with hardware, software, data suppliers and contractors
Assist military personnel with the installation of PEX servers and clients, including non-scheduled updates and/or patches to applicable servers and clients
Provide initial, continuity, or refresher training to local users on-site in the operations of PEX features and upgrades
Understanding of and ability to analyze/troubleshoot hardware, software, and Windows operating systems
Knowledge of networking hardware/software over classified and unclassified government networks
Patriot Excalibur experience highly desirable
Must have four years’ experience administering infrastructure support to mainframe and / or client server systems and/or DOD systems
Operational flying and non-flying experience in USAF Squadron Training, Stan/Eval, Scheduling, and readiness is desirable
Must decide course of action based on analyses of the subjects and issues related to the assignments and select the appropriate course of action from acceptable alternatives
Must be able to work independently and with minimal to no supervision
Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline
Or Technical School Certificate related to computer systems
Or the equivalent military training

Program Support Representative Resume Examples & Samples

Performs basic computation data entry and review of materials submitted to GNPPN Department by external customers
Has awareness and understanding of GNPPN Help Desk roles responses and procedures
Has an individual awareness of other aspects of GNPPN beyond your current role and responsibilities. Understands importance and function of the other teams within GNPPN and the relation to your team and functions

Partner Support Representative Resume Examples & Samples

Sales Administration Processes and Sales Order Booking
Receive and qualify customer POs, Check POs against allocation and book customer orders into ERP system (Oracle)
Communicate customer requirements to sales operations for allocation and availability of products
Update existing sales order as required-submit weekly reports on all the orders due to be shipped the following week etc
Customer RMA handling including assigning RMA no’s from ERP system, entering RMA's in ERP system, flag all the open RMA's and get them closed in timely manner
Support shipping/logistics department for on time delivery e.g. print packing lists and forward to freight forwarders prior to the shipment, collect all the signed shipping documents and save it on the server prior to the invoicing
Invoicing: ship product and send invoices to the customer within specified time scales
Archive all the documents per SOX requirements
Respond to all inbound calls from customers on status of orders and shipments
Log all the calls into the SunPower CRM Database
Sales Analysis and reports generation by extracting data from the ERP system (Oracle) and export into Excel format

System Support Representative Resume Examples & Samples

4 years administering computer systems desired
Understanding of aviation mission planning concepts and aircraft performance factors is desired
Understanding of and ability to analyze/troubleshoot hardware, software, and Windows operating systems is desired
Must be able to accomplish basic file download, manipulation, installation, and operation
Must have knowledge of networking hardware/software and communications over classified and unclassified government networks
Must be capable of effective communication and presentation skills to deliver technical briefings and trainings
Understanding of mission planning system functions and external interfaces to include system set-up and teardown procedures and software loading is desired
Understanding of software configuration management principles is desired
Operational crew experience is desirable
Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline (Preferred); or,
Technical School Certificate relating to computer systems; or,
Equivalent military training
DoD 8570 IAT Level II required; (Security+ or higher)

System Support Representative Resume Examples & Samples

pending task funding
DoD 8570 IAT Level II, required (Security+ or equivalent)
Systems Security Certified Practitioner (SSCP), desired
Microsoft Certified Desktop Support Technician (MCDST), desired
Microsoft Certified Systems Administrator (MCSA), desired
Microsoft Certified Systems Engineer (MCSE), desired

Senior Partner Support Representative Resume Examples & Samples

With 3-4 years of working experience in the related field is required for this position
Graduate of any 4 year course preferably related to Business
Required Language: English
Required skill(s): Internet Savvy, English Proficient, Good Voice Quality. Attention to details
With good communication skills

Partner Support Representative Resume Examples & Samples

Frontline contact (phone and email) of Partners regarding product availability, placement of orders, order status, refunds and exchanges (RMA)
Liaise with Partners on payment status and billing inquiries
Communicate customer requirements to sales operations and order management teams for allocation and availability of products
Log all the calls into SunPower CRM Database (Salesforce) and overall case management

Senior Member Support Representative Resume Examples & Samples

Answer inbound customer calls a minimum of 50-70% of their time dependent upon non-production assignments
Train and mentor new hires during the onboarding process and provide supervisors with training feedback regarding the trainees and the training process
Exceed call metric goals including quality assurance scores, customer survey results and handle time
Demonstrate a mastery of internal reference and resource systems and support/advocate the use of the reference materials by representatives
Professionalism in dress and demeanor

Senior Partner Support Representative Resume Examples & Samples

Maintain customer records by creating and updating account information in CRM (SFDC)
Prepare sales quotations and proforma invoices as requested by sales management
Receive and qualify customer POs and communicate to Order Management team booking of orders into ERP system (Oracle)
Send Sales Order confirmation, invoices and packing list to the customers within specified time scales
Close coordination with Order Management team in handling Partner accounts and overall order and shipment status

Production Support Representative Resume Examples & Samples

Serve as a product expert on all Nobel Biocare product offerings
Participate in customer training as a product or service center expert providing support to corporate trainers or Nobel Procera Specialists
Design overdenture bars, crown and bridges using Nobel Procera, Nobel Design and/or 3Shape software
Assist responsible departments with marketing questionnaires that provide pre and post data on developmental, recently released or existing Nobel Biocare products
Ensure all cases are documented in Nautilus and follow case documentation guidelines
Keep account of all customer contacts and all incoming calls/emails
Document product and customer complaints in accordance with Company guidelines and FDA Regulations and aid in completion of non conformity report when required by the ISO norms or standards
Follow-up on open Nautilus cases to aid in prompt resolution
Attend Nobel Biocare sponsored in-house programs, when appropriate and applicable to enhance product knowledge
Conference and/or consult with other Nobel Procera Specialists, clinical advisors, and other department personnel on unfamiliar issues or to confirm specific advice on product use
Back up Customer Support, and other departments phone response as required
Provide production support to subsidiaries when needed in reference to customer orders through the production facility
Conduct literature, reference and medical information searches via internet and Nobel Biocare library resources as requested to assist external and internal customers with case issues or questions
Record customer complaints, suggestions, and comments in the appropriate Nobel Biocare computer database
Coordinate with logistics operation to ensure all necessary customs/shipping documents are compliant to eliminate delays through customs
3-5 years of experience as a dental technician
Minimum 1 year experience working with CAD/CAM dentistry software (i.e. NobelProcera. NobelDesign, 3Shape, Sirona, Exocad, Straumann)
Knowledge of Microsoft applications, touch typing, CAD/CAM dentistry software, and data entry applications
Proficiency in the English language required
Second language (French, Spanish, German, Italian), a plus
Prior experience in a customer service role / customer interface role
Previous experience with SAP, Salesforce, CVM ticketing software

Senior Member Support Representative Resume Examples & Samples

Answer inbound customer emails and phone calls a minimum of 70-80% of their time dependent upon non-production assignments
Train and mentor new hires/ new members of the Email Team during the onboarding process and provide supervisors with training feedback regarding the trainees and the training process
Exceed call and email metric goals including quality assurance scores, customer survey results and handle time

Benefits Support Representative Resume Examples & Samples

Supporting the Benefits Team with benefits administration by tracking paper work that comes into the department and assigning it to appropriate benefit representatives for completion
Completing data entry of basic human resources and/or payroll information into SAP
Ordering stationery supplies
Completing expense reports
Supporting the Benefits Team by assisting with employee mailings or communications
Scheduling meetings
General administrative duties in support of the Benefits and Compensation Teams
Preparing reports to track completion of team duties and phone calls
Supporting compensation projects
Providing compensation with General Administrative support
2+ years of related experience in benefits administration
Familiar with state & federal employment laws including ACA,ADA,COBRA, ERISA, FLSA, FMLA, HIPAA and other laws
Proficient knowledge of Microsoft Office including Outlook, Word, PowerPoint and Strong Excel skills
Communicates effectively at all levels in the organization
Discretion and ability to maintain confidentiality
Ability to work under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
Bachelor’s Degree in a related field
Experience working in an integrated enterprise application
Experience with SAP
Experience working in a multi-site global manufacturing organization

Technial Support Representative Resume Examples & Samples

Responsible for handling technical inquiries for ASCO product lines including all requests for modifications of standard product
Responsible for handling technical Requests for Quotation (RFQ). This includes domestic and international RFQs
Responsible for providing technical service assistance relating to application problems with ASCO products installed in the field. Provides recommended solutions/corrective actions
Provide competitor product cross-references, as required
Facilitates Valve Sales Inquiries (VSI), as necessary per VSP-71
Responsibility as subject matter expert for product lines as assigned by Technical Support Manager
Generates leads for sales force through active listening and probing for customer requirements and opportunities
Special projects at the direction of Technical Support Manager

Regional Dealer Support Representative Resume Examples & Samples

Work with the assigned dealers’ management groups and principals to ensure effective operations are provided to service customers and provide recommendations of area to improve and monitor progress
Promote the training and usage of appointed programs to improve the overall customer experience
Assist dealer in minimizing customer down time by improving dealer processes within the customer service area
Ensure Dealer maintains or exceeds minimum Dealer Operating Standards (DOS)
Assist the Dealer Distribution team by providing accurate DOS reports
Document Activities and Actions in order to track progress during follow up reviews
Work with the Dealer Distribution team in searching out and renewing service locations whenever necessary and/or recommend non-renewals or terminations whenever necessary
Provide dealers with training on preferred business practices using Volvo Penta electronic systems for Volvo Penta Partner Network (VPPN), Unified Claims Handling Process (UCHP), Electronic Parts Catalogue (EPC), Learning Management System (LMS), Vodia (Volvo Penta diagnostic tool), and ARGUS (Volvo Penta electronic case management system)
Investigate dealer/distributor/customer product complaints and make on-site decisions to resolve them expeditiously and within VPA warranty and goodwill guidelines
Investigate safety incidents and address then into the quality process
Support dealers on complex service issues
Provide management with weekly and bimonthly schedules via MS Outlook Calendar
Provide management reports on product quality issues via ARGUS
Ensure that all necessary paperwork, including ARGUS case details, major component orders, and warranty authorizations are processed in a timely manner
Perform limited audits of the dealer’s warranty department to ensure compliance to Volvo Penta policies
Develop and maintain a high level of best business practices and technical proficiency in marine leisure, marine commercial and industrial products
Achieve quantitative objectives within assigned area of responsibility as assigned by the Manager of Service, Region Americas
Perform other duties, tasks and responsibilities as assigned by management and deemed vital to the achievement of the Volvo Penta business plan
Bachelor’s Degree in business, technical or related field; or equivalent combination of education and experience
Minimum (5) five years marine and/or industrial retail trade experience or equivalent, preferably in a service management role
At least 1 year experience in retail dealership operations preferred
Technical Certificates preferred – e.g. auto, truck, equipment, engines, drives, etc
Volvo Penta certifications are a plus

Centralized Technical Support Representative Resume Examples & Samples

Troubleshooting backgroung
Troubleshooting background
From a BPO Company

Player Support Representative Resume Examples & Samples

Daily management of player support interactions (email and live chat) for Epic products with emphasis on same-day positive resolutions
Possess strong customer-centric skills, able to communicate effectively with people internally and externally with focus on amazing service and support
Provide weekly contextual summaries in weekly stand-ups
Establish and maintain effective working team relationships with all departments
You are able to communicate effectively while working within a dynamic team structure with individual and shared team objectives
You can type 50+ wpm accurately
You have the ability to analyze and execute on complex customer service issues with focus on providing superior and positive player experience outcomes
You possess strong written/grammar/critical thinking skills
You have 2+ years prior experience in a customer service-focused contact center environment
You are experienced with web-based help desk tools a plus (Zendesk, Desk.com, Salesforce, etc.)
You are available for and flexible with full-time 24x7 shifting
You have demonstrated proficiency in MS Office, Google App tool suites with emphasis on Excel or Sheets
You are familiar with PC and console troubleshooting terminology

100

Partner Support Representative With German Resume Examples & Samples

Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP PartnerEdge Partners
Answering direct queries (via phone and email) from Partners, regarding many administrative and operational aspects of their Partnership with SAP
Providing accurate and timely responses to all partner queries
Preparing and distributing reporting information within SAP
Collating and presenting information to SAP stakeholders on current processes in place, and proposals to improve processes, with the aim of improving the Partners’ overall experience with SAP
The focus of this role is mainly reactive, and you will need to build a strong relationship with the key Stakeholders that operate in your Market Unit
University Degree/Student in Business/IT preferable
Fluent English and German language essential
Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes
Creative thinking, willingness and ability to quickly learn new concepts and technologies
Highly self-motivated and performance orientated
Proven track record of positive communication with project stakeholders
Additional languages are an advantage

101

Elavon Technical Support Representative Resume Examples & Samples

Basic knowledge of distributed computing environment and internet
Strong planning and organizational skills
Effective verbal, written and interpersonal communications skills

102

SW Support Representative Resume Examples & Samples

Interfaces with Sales teams/ vendors or customers regarding basic sales metrics/ analyses and reports from NCR Sales/ vendors reporting tools
Interfaces with customers regarding the installation/ product delivery activity and ensure that installation/ delivery is completed to the customer’s satisfaction
Documents deviations to the Customer contract or NCR Policies using appropriate guidelines
Executes global Processes for revenue recognition per policy guidelines
Interfaces with NCR IT organizations to complete detailed business, processes and technical requirements
Provides customer-facing sales support through the sales process and contract lifecycle management
Ensures renewals managed by negotiators are moving towards completion on time
Responsible for providing and analyzing install metric data to customer and internal organizations
Responsible for working with internal organizations to resolve issues, including customers
Successfully manages installation activities in more complex environment, defined by customer, project term, scope, and risk
Develops list of viable targets based on validation techniques and pre-sale engagement with inside and field sales associates
Performs account Data Collection and is capable of analyzing same
Trains customers on how to use NCR systems, develops documentation and may travel to customer sites to present and demonstrate the toolset
Ready for 10-40 % travel in customer facing role/ project oriented assignments
BA Degree
2-3 years of relevant experience
Qualified candidates should have experience working with B2B e-commerce websites
Non-technical administration and troubleshooting of the NCR e-commerce systems is necessary
Advanced MS Office skills
High level of customer orientation
Effective follow-up skills

103

SW Support Representative Resume Examples & Samples

Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner
Responds to routine and complex customer inquiries via the telephone and e-mail
Provides assistance and advanced trouble-shooting regarding service delivery, installation, outages, component level problems, and other technical issues
Requires in-depth knowledge of each service offering and specialize in one or several areas of POS or other NCR products
Requires frequent research, troubleshooting, and customer follow-up to ensure proper resolution
Interactions with customers must be well documented in the Case Management System
Responsible for answering phones/emails, efficiently working cases and resolving issues
Responsible for escalating appropriate cases to fix customers problems in a timely manner, and following up on issues to ensure timely a resolution
Responsible for identifying trends both within the solution and with clients, reporting on the trend where appropriate, and providing supporting data
High School degree
2 years of relevant experience
POS experience will be considered as an advantage

104

Clinic Support Representative Resume Examples & Samples

Responds to incoming facility inquiries via telephone, written, and electronic requests in a prompt and courteous manner
Handles inbound facility phone queue and provides first call problem resolution for Alere customers
Prepares standardized suite of facility reports including: Pipeline Reports, Encounters Reports, Business Reviews, Patient Rosters
Helps resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; notifying the appropriate department for follow-up to ensure resolution
Escalates service issues internally and documents all complaints per corporate standards
Receives inquiries from other internal departments to resolve a variety of service related issues
Responds to customer service requests for prescription changes and prepares the required documents. Maintains order/customer information files and communicates changes to the appropriate personnel/departments
Handles outbound and inbound client correspondence to existing and new facilities or physicians, via telephone and e-mail, while providing superior Alere service
Maintains subject matter expertise and uses resources effectively regarding Alere Home Monitoring services
Educates clients on the process of obtaining complete documentation to appropriately prescribe patients for enrollment with Alere Home Monitoring services
Collaborates with Demand Creation team to ensure new sales leads are captured and routed appropriately
Takes inbound and makes outbound patient calls to confirm attendance at regional education and enrollment events
Captures, reports, and maintains accurate and relevant information in Salesforce.com database and patient records
Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements
Understands and adheres to business processes and procedures
Associate degree or equivalent with a minimum of three years relevant working experience
Ability to work both independently and as part of the team
Ability to multi-task and meet required deadlines
Ability to make critical decisions within company guidelines
Computer/Software Skills
Communication & Writing Skills
Human Relations Skills

105

SW Support Representative Resume Examples & Samples

Accurately record the pertinent details of client reported problems as required in the case management process
Research and reproduce where necessary and resolve client reported issues
Respond to client cases and field inquiries in a timely and effective manner
Utilize tools provided and other documentation as necessary in resolving technical issues or reproducing problem cases
Effectively use escalation procedures as necessary
Facilitate issue resolution by leveraging internal experts when necessary
Take ownership for resolving client support issues from case logging, through management of escalation and resolution
Be an advocate for providing satisfaction to NCR clients by maintaining a proactive approach with clients
Learn to install new releases as assigned, by following test installation procedures, test and document installation
Learn new NCR products and share knowledge concerning troubleshooting procedures, use of diagnostic tools, and issue workarounds with others
Produce Knowledge Management documents
Excellent analytical and research skills

106

Senior Specialized Support Representative Resume Examples & Samples

Minimum of 6 months’ experience as a CSR (I3) including
Dispute training, is required
Requires organization, accuracy and attention to detail Solid decision-making ability and a sound foundation in the customer assistance service industry

107

Corporate Support Representative Resume Examples & Samples

Three years of experience with corporate sponsorship, media sales, or related
Consideration will be given to an equivalent combination of required education and related work experience
Experience engaging business owners, agency decision-makers, and marketers with an affinity for non-profit public media
Willingness to be accountable for revenue goals on a monthly, quarterly and annual basis
Strong verbal and written communication skills with the ability to compose and edit correspondence
Excellent customer service skills and professionalism in dealing with students, faculty and staff
Exceptional interpersonal skills with the ability to influence and build work relationships among a diverse workforce
Strong organizational and time management skills with emphasis on office management
Motivated individual with ability to efficiently multi task, work under pressure, handle interruptions and meet deadlines
Ability to identify and determine problems, analyze information and implement solutions
Capable of taking initiative, assuming responsibility and handling confidential information with discretion
Ability to work independently and in a team environment
Must possess a learning orientation to changing technology
Proficient in: Microsoft Excel, Outlook, PowerPoint and Word
Valid US or Canadian driver’s license

108

Support Representative Resume Examples & Samples

Computer/Mathematical abilities
Detail/Multi-task oriented
Oral/written communication skills
Initiative
Mathematical abilities
Prioritization abilities
10-Key
Intermediate computer/Software skills

109

Dcgs-a FOS System Support Representative Resume Examples & Samples

A bachelor's degree in Computer Science, Mathematics, or other Engineering or Technical discipline and 3 years of professional work experience is required (three additional years of applicable experience with appropriate certifications may be substituted for the degree)
At least 2 years’ experience with either DCGS-A v3 or another DCGS-A family system
Demonstrated ability to provide DCGS-A systems overview training to key stakeholders
Ability to brief at a high stakeholder level (e.g Military Commanders or Corporate Leadership)
Ability to attend high stakeholder level briefings and identify key strategic takeaways
Demonstrated experience with virtualization in a DoD environment
Must be self-starter, willing to take complete ownership of complex technical problems
Should be able to think clearly and articulate with appropriate level of abstraction his/her thought process on complex technological issues
Working knowledge of storage systems and automation
Understanding of networking technologies
DoD 8570 IAT Level 2 certified (baseline security certification i.e. CompTIA Security+ce) and (technical computing environment training or certification i.e. Server+) prior to start of work
Secret Clearance Required. TS/SCI Eligibility needed based on final work assignment
Direct DCGS-A FSE / FSR experience in AFG/IRAQ
Demonstrated experience with software developers or Lab Management operations
DCGS-A V3.X FSE Course
DCGS-A V3.X FSE Instructors Course
DCGS-A V3.X NETT Course
DCGS-A V3.X NETT Instructors Course

110

Credit Support Representative Resume Examples & Samples

Process, post and reconcile all cash payments including customer checks, wire transfers, ACH deposits and credit card receipts
EDI invoice processing
Process all misc invoicing and credit memos relating to return material; various rebates, and pricing credits
Perform all other related duties as assigned
Knowledge of seasonal, geographical and economic aspects of marine electronics industry
Intermediate MS Excel skills strongly desired
Experience with an ERP or MRP System, SAP strongly desired
Experience in a manufacturing environment strongly desired

111

Mortgage User Support Representative Resume Examples & Samples

Two to three years mortgage originations experience
Solid mortgage experience
General knowledge of policies, plans, procedures, products and regulatory requirements within mortgage
Mortgage Originations
Enhanced Computer Skills (adding local and network printers, understanding of IE settings, familiarity with VPN, etc.)

112

Online & Mobile Banking Support Representative Resume Examples & Samples

With respect to U.S. Bank’s digital products, will be expected to have a deep understanding of Online and Mobile Banking along with all features and functions offered within those platforms
Provides extensive troubleshooting to resolve issues specific to digital products, including but not limited to browser, computer and device troubleshooting
Ability to identify/quantify trends within calls received and has the ability to engage in and/or lead discussions that result in creative problem solving
Demonstrate the ability to navigate customers through digital products via the use of probing questions, especially in situations where unable to see what the customer sees
Learning about new technology and how it impacts users
Keeping up to date on the latest and greatest mobile devices, operating systems, browsers and computers
Identifying solutions to problems that are unique or those in which you don’t have a clear guide on where to start
Finding the fastest path to resolution
Have experience in troubleshooting software and hardware used to access websites and mobile apps
Have a thorough understanding of computers, browsers and mobile devices
Are driven by the prospect of identifying trends or root causes to issues
Enjoy articulating the results of finding root causes to other groups to help better customer experiences
Have the ability to decipher the customer’s need and professionally explain the features and functions within the digital platforms such as (but not limited to) Bill Pay, Peer to Peer payments, funds transfers and transactional related inquires
Have the ability to provide world class customer service to all customers irrespective of the customer’s technical aptitude or limitations
Understand the importance of resolving the customer’s issue upon first contact
Minimum 12 months of customer service related experience
Eighteen months of professional work experience in a technical support or help desk operations environment
Ability to transfer technical language to customer friendly language
Excellent technical problem-solving skills
Ability to multi-task and work with multiple systems
Proficient typing skills

113

Field Scheduling / Support Representative Resume Examples & Samples

Receive inbound calls regarding appointment scheduling with field hearing professionals and partner providers in locations across the U.S
Schedule appointments/visits according to care plans and staff availability
Make outbound calls to remind customers of their appointments
Monitor and analyze calendars, dashboards and various list views in order to maximize the customers and the field hearing professionals time
Use problem solving skills to resolve scheduling conflicts
Follow up on cancellations and no shows to assist with re-scheduling
Provide directions in areas you are unfamiliar with, using instructions and google maps
Provide scheduling support for calendar adjustments for sick leave, vacation, long term leave
Manage documentation around appointment information and directions to locations
Document and maintain accurate customer records
Basic tasks are completed without review by others
Bilingual Spanish or Chinese a plus
1+ years of experience in call escalations
Accuracy and attentiveness to detail Critical Thinking, proven problem solving abilities
Team player - Building synergy between co-workers, different departments and managers
Ability to change and try new things
Ability to be flexible in daily assignments
Ability to work with and maintain confidential information
Passion for helping customer with their healthcare needs

114

Cbna-o&t-operations Support Representative Resume Examples & Samples

PDC reconciliation
Payment refund and posting confirmation
GL Proofing, monitoring and escalation
Monitoring and escalation of PDC payments
Dormant monitoring on un-posted payments
Perform back ups and other ADHOC functions
Preferably with accounting background, or related course
Ability to work fast-paced, pro-active and can multi task functions
Proficient in MS excel

115

Cbna-o&t-operations Support Representative Resume Examples & Samples

Preferably accounting graduate/related course with accounting background
High proficient in MS Excel knowledge in Visual Basic is a plus
Ability to work fast-paced, pro-active and can multi task different functions
Should be a team player with good interpersonal and communication skills
Willing to render overtime on weekends/holidays

116

Payroll Support Representative Resume Examples & Samples

Ensuring timely and accurate processing of employee data received in payroll which includes all individual employee data as well as mass data received on spreadsheets
Managing payroll data using related HR systems, running queries and performing regular audits on data
Possessing basic knowledge of federal and state (wage and hour) labor laws as related to the calculation of pay for hours worked as well as payroll-related regulations governed by these agencies for the purpose of answering employee-related questions
Possessing basic payroll knowledge including federal and multi-state tax laws as related to the taxability of pay as well as payroll-related regulations governed by this agency for the purpose of answering employee related questions
Maintaining phones within the payroll call center and ensuring all phone calls are tracked within the Service Now system
Logging data received for the purpose of processing payroll into the Service Now system
Making decisions on data received as to the escalation process within Service Now to ensure the information is processed within the required time frames
Demonstrating the ability on a continuous basis to learn, understand, and transfer knowledge related to Service Now
Responding accurately to all employee-related questions within the required time frame as set by management
Working with 3rd party vendors to ensure timely processing of employee data
Understanding individual and team metrics and assisting with documenting Service Now metrics
Exercising strong customer service skills including listening skills and problem-solving skills relative to customer, plant and vendor inquiries
Exercising timely and accurate decision-making capabilities to quickly and effectively resolve customer issues resulting in customer satisfaction
Preparing and updating various metrics and spreadsheets
Preparing reports to meet weekly, monthly, quarterly, and annual requirements
Possessing an intermediate level of payroll knowledge
Maintaining strong working relationships with plant and HR resources
Serving as subject matter expert within specialized areas
Identifying areas for process improvement and assisting in implementation
Demonstrating proficiency in answering intermediate payroll processing questions
Initiating learning of functions and processes for development
Coordinating and owning training for self and others
GED or High School diploma
Minimum of 2 years of payroll-related work experience or equivalent
Superior customer service skills
Service Now experience

117

IPM Support Representative Resume Examples & Samples

Be the customer’s primary point of contact, build positive rapport and communicate appropriately until the issue is resolved and the customer is satisfied
Help to analyze and identify issue severity levels and follow appropriate procedures for various types of customer situations
2+ Years of customer service experience, preferably in a technical contact center supporting enterprise customers
Demonstrated experience with MS Office Suite and CRM systems
Bachelor’s degree preferred, but will accept equivalent experience in field- High level of determination to follow issues through to resolution- Ability to work independently and in a team environment- Ability to multitask and dynamically prioritize tasks
Proficiency in Microsoft Windows OS- Experience with Atlassian products is a plus. (JIRA & Confluence)
Experience with browser technologies including a thorough understanding of cookies, security controls, extensions and add-ons for Google Chrome
Able to understand, modify, and troubleshoot customer data configurations and spreadsheets
Industry pluses: classified listings websites, travel websites, online advertising, or B2C websites

118

Service Operations Support Representative Resume Examples & Samples

Monitoring and administering managed services bank customers ATM fleets in relation to performance, to ensure SLAs pertaining to processing and uptime availability are achieved
Providing technical support pertaining to bank customers, internal and external vendors and 3rd party service providers
Acting as primary escalation point for internal and external customers regarding issues on various bank ATM terminals
Escalating to Sr. Support and Management as major incidents and problems occur
HS diploma or equivalent required. Some industry specific (ATM, Financial and or IT) post secondary computer/technical education preferred
Minimum of 3 years in a similar role within a technical customer service/support
Demonstrates a customer-focused and action oriented approach
Possess excellent interpersonal skills
Possesses autonomy, initiative, and a strong sense of accountability
Capacity to meet deadlines and to work under pressure
Flexibility to work a variety of shifts, including evenings, weekends and overnights
Experience working in a contact center environment, with an understanding of equivalent operational experience

119

Retail Support Representative Resume Examples & Samples

To visit all nominated retailer accounts within the area to ensure all PPG products are presented to their best effect and negotiate additional off-site displays to maximise individual store sales. Report and confirm completion of these tasks in the store log after each call
To carry out merchandising activities on a daily and weekly basis as required to ensure all service levels are maintained. This includes cleaning and tidying displays, replenishing POS and completing equipment checks
Working with the store colleagues to monitor and maintain good stock levels by making recommendations on the required adjustment to minimum and maximum stock levels in stores. Investigate all out of stocks as necessary, to ensure these are minimised
Re-stock fixtures from recent deliveries as required
As primary PPG representative develop and maintain close professional relationships with store management and departmental personnel, to maximise sales and develop the business. This relationship should be developed so that you are considered part of the store team
Complete regular training with store staff to improve knowledge of our products to enable them to better advise their customers with a view to increasing PPG sales
Be seen as the expert in retail tinting by your stores. This includes advising on best practices, ensure all daily and weekly tinting machine maintenance is completed and that good levels of colourant stock are maintained
You should have excellent technical product knowledge to enable you to confidently advise customers on the best choice of paint products for their projects
To provide and maintain good in-store stock levels of PPG point of sale materials as appropriate to maximise exposure and sales. This includes negotiating with the store to secure the best possible location for PPG point of sale
To implement retailer range reviews on schedule in accordance with management instructions and regularly monitor all store fixtures to ensure compliance with customer in store standards
Develop an in depth understanding of both PPG and retailer systems and procedures to ensure the timely and professional resolution of all store level issues and enquiries
To liaise with Technical Advisory department to resolve outstanding customer complaints and assist with product uplifts as necessary to ensure a speedy conclusion of issues
To manage the in store program of events in your stores. This includes running in store demonstrations as well as providing additional customer services to support the store during busy periods. This may include assisting with market research and special merchandising projects to further develop the business
To be actively aware of and report to the National Account Manager, using the appropriate reports, all competitor activity, new products and promotions to ensure a full understanding of the market place
Use your local knowledge to help the store maximise the sales of products relevant to your specific region. E.g. Capture increase sales of masonry paint seen in coastal regions`&#96
Develop store knowledge to enable to be able to advice customers of locations of alternative products in stores. Need to deliver excellent customer service even if not directly selling a PPG product
Complete monthly 1 to 1 meetings with your line manager and complete all necessary PPG training requirements
Attend national meetings at the Birstall head office site when required as well as attending all regional meetings
Product knowledge of paint desirable
Efficient planning and display skills to display products to the best effect, highlighting promotional offers where appropriate
An approachable personality with excellent communication, organisational and interpersonal skills
Must be self-motivated and able to effectively priorities workload
Basic DIY knowledge
Proficient in Microsoft excel and word and using email
Full, clean driving licence
Flexibility around working hours and travel essential, including some late evening and weekend working, and overnight stays when required
To participate in training and development as required
Attendance and support at Sales meetings, Trade Shows and any other Commercial events as required

120

Agent Support Representative Resume Examples & Samples

Fielding inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service
Customer service reps will counsel customers/agents on underwriting eligibility and policy coverage and/or options
A customer service professional will review phone requested cancellations and reinstatements and make appropriate decisions to resolve
Resolve customer service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries
May provide agency and internal support on information input processes

121

PC Support Representative Resume Examples & Samples

Provide technical support for Microsoft Windows, Microsoft Office and custom applications
Troubleshoot hardware issues on desktops, laptops, mobile devices and printer
Install, modify, or repair software and hardware
Resolve internet, intranet and VPN connection issues
Unlock user accounts and reset passwords
Log all incoming support requests into custom issue tracking software

122

Global Support Representative Resume Examples & Samples

3 years of relevant working experience, with 1 year (minimum) handling customer support duties or any client facing role which included problem solving tasks
International exposure
HR, Payroll or financial service delivery experience is a plus
Excellent verbal and written communication skills. Perfect communications skills facing user groups
Empathic, energetic and engaging, able to easily convey concise messages to the audience
Strong analytical, problem solving and organizational skills, highly methodical working habits and exquisite attention to detail
PC skills: Word, Excel, Power Point, ticketing tools (such as JIRA), CRM (such as Siebel), webconferencing applications and remote control software
Excellent command of the English language. Additional languages are pluses (Spanish is recommended)
University degree or equivalent in education or experience

123

System Support Representative Resume Examples & Samples

Proficient in the support of one of the following
Perform moderate to complex problem resolution
Provide general reporting on data/status to management as requested
Participate in product or system testing and review as required
Secure and keep confidential product and customer data
Participate in projects as well as process improvement initiatives
Experience working in a support center or equivalent environment
Tech Support: Experience working with computer networks & internet software. Preferred knowledge includes: MIS, technology testing, Citrix, networking, internet services, client server, SQL scripting, database tables, Windows registry and application permission keys
Awareness of the larger business conditions that will impact day to day work
Intermediate Microsoft Office skills
Advanced professional communication skills both written and verbal
Ability to perform job duties in accordance with standards
CPA, EA, or other Accounting Certification is a plus

124

PEX Functional On-site Support Representative Resume Examples & Samples

Oversee PEX implementation, upgrades, and disposition; ensure PEX hardware and software versions are compatible
Manage PEX security permission levels, user list, and access levels
Troubleshoot PEX software, hardware problems found by the user at the unit or squadron to provide problem identification, resolution and tracking to include logging the problem, duplicating through testing and analyzing until a resolution is found
Maintain control and cognizance over USAF unclassified/classified d
This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities
Dependent upon local unit requirements, knowledge of networking hardware/software over classified and unclassified government networks may be required
Dependent upon local unit requirements, four years’ experience administering infrastructure support to mainframe and / or client server systems and/or DOD systems may be required
Associate's degree and two (2) years' experience preferred
Or Technical School Certification related to computer systems
Or the equivalent military training in Standardization/Evaluation, Training scheduling and/or readiness

125

Lead Specialized Support Representative Resume Examples & Samples

The Lead Specialized Support Rep is to be fully proficient in the responsibilities of the department's Service Support Specialist & Sr. Specialized Support Rep roles
Knowledgeable in all department systems, resources and support services and serve as a knowledge resource/SME to the team
Serve as a department liaison to the various Visa Inc. product and service managers, as well as the department delegate in the manager's absence
The Lead Specialized Support Rep will utilize our internal e-Workforce Management(e-WFM) application(s) to manage agent schedules and to run schedule reports
Responsible for updating schedule exceptions, temporary schedule changes, and permanent schedule changes into the system directly and via emails sent to the e-WFM department
Responsible for sending emails to manager to obtain clarity on schedule information and to ensure schedule accuracy
To assist with adding new hire agents into the system(s) and the removal of departing agents upon termination and assisting with applicant interviews
To assist with new hire training, on-going Quality Assurance checks and coaching sessions with all support staff
Responsible for maintenance of rosters for the department to determine current FTE count/needs and headcount by shift
To assist with and to run attendance reports, check-in summary reports, and forecast reports from e-WFM tool and to send the information to production manager, including any attendance and production exceptions
To assist with and run additional workforce related ad-hoc reports as needed and to pull data from e-WFM and other in-house CRMs at the request of the Resource Planning Analysts, to assist the department in meeting project deliverables
To assist with and monitor Attendance and any Key Control policies and notifying neighboring leads and managers and department manager of non-adherence to schedule and any audit findings
To assist with and maintain performance measure matrixes and follow-up coaching
Responsible for any ad-hoc reporting and department projects needed in support of the department
To assist with any additional duties as needed in support of the Visa Call Center, Digital Specialty Services and the neighboring support teams and departments, including delegation of department resources, as well as assisting with current department volumes
The incumbent in this position must be able to work independently with minimal supervision to reach established goals
Must have been in previous role as Sr. Specialized Support Rep role for a minimum of one year
Excellent verbal and written communication skills are essential. Experience with scheduling software (such as e-Workforce Management) and ACD reporting systems (such as Avaya CMS Supervisor) is recommended
The incumbent should be extremely organized and detail-oriented and should be skilled in all Microsoft Office applications
Solid understanding of the payment card industry
Candidate must demonstrate ability to set priorities
Position requires accuracy and attention to detail
Must have sound knowledge of bankcard operations and Visa Products and services
The analyst should be comfortable using most Microsoft applications with a focus on Excel, Outlook, Word, PowerPoint, as well as in-house GCAS's CRM tools, including production system(s): Siebel, VSAFE and GENESYS's suite of applications and the most relevant/popular social media channels
The incumbent should be familiar with telecom tools, such as CISCO IP phones and related technologies
In addition, experience with call routing technologies, including AUDIX and alternate voicemail systems, as well
The analyst should have a working knowledge of the latest smart phone technologies and mobile applications
The incumbent should also possess a minimum of 2-4 years of GCCS/Visa Call Center experience
The incumbent should also possess a minimum of 2-4 years of customer service experience
Ability to work 3rd shift schedule is a MUST

126

Retail Support Representative Resume Examples & Samples

Support the entire store operation from managing inventory and processing shipments to quality assurance and everything in between
Ensure your store is compliant through auditing, reporting and educating other team members on store operations
Identify operational gaps and implement solutions
Welcome customers, make them feel at home and help them explore your store
Deliver and maintain the best product displays and interactive demos for customers to experience

127

Partner Support Representative OEM Resume Examples & Samples

Degree in Business/IT preferable
Strong attention to detail and proven experience in effective handling of high volume of tasks in short timeframes
A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work
Experienced IT User – Outlook, Excel, Word, PowerPoint
Fluent English and additional European Language a distinct advantage
Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP OEM Partners
Supporting Partners with the processing and submission of Royalty Reports on Q2C or via e-mail globally
Handling emails and phone calls from SAP Account Executives
Provide training to both Account Executives and partners on Royalty Reporting globally
Quote support & quality check globally and within agreed SLAs
Cloud quote processing globally and within agreed SLAs
Quote to Cash & royalty report support to all regions
PRM Support to Partner Service Advisors globally
Other OEM tasks
Flexibility around working hours may be required
Experience gained in the IT/Software sector is an advantage
Second European language an advantage

128

Logisitics Operations Support Representative Resume Examples & Samples

Experience supporting remote locations
Extensive experience with MS Access
In depth systems integration background
Bachelor OR Master's Degree

129

Clinical Support Representative Resume Examples & Samples

Nursing background or appropriate relevant background required. Wound care certification preferred. Bachelor’s degree in nursing, business, or related field preferred
3-5 years wound care experience within a clinical setting. Industry experience with ability to influence preferred
An understanding of how clinical function ties into the success in sales as well as profitability of a company
Able to understand the personal needs or motives of others, and appeal to people to increase their motivation
“Hands on” style with confidence to jump in and learn as you go
Must be able to travel up to 10% and may include overnight and/or weekends

130

Consumer Services Support Representative Resume Examples & Samples

The Customer Support Representative will show the flexibility necessary to adjust to changing/additional duties and responsibilities as the department and company changes
Additional responsibilities may be delegated to the Customer Support Representative in order to assist the department and company with meeting their goals and mission
Minimum of 2 years of customer service related experience or training
Minimum of 1 year sales or up-selling experience Must be able to handle 75+ calls per day
Must be able to meet minimum revenue goals
Requires attention to detail and the ability to adapt to change
Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
Ability to type 40+ WPM
Experience working in a team environment and assisting others as applicable
Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed
Must be flexible to work any shift during business hours, currently Monday – Saturday, 8AM - 8PM (hours subject to change to meet business needs)
College degree preferred; minimum high school diploma or general education degree (GED) required

131

Telesales Support Representative Resume Examples & Samples

College degree desired but not required
1-2 years B2B sales or high level customer service experience
Telephone sales or meeting qualification experience is a plus; as is knowledge of health benefits and insurance products
Experience with CRM is a plus

132

PEX Functional On-site Support Representative Resume Examples & Samples

Maintain control and cognizance over USAF unclassified/classified data
Must be able to identify and analyze important factors and conditions in order to recognize and apply an understanding of interrelationships, and anticipate customer need
Or Associates Degree with six (6) year's related experience

133

Elavon Technical Support Representative Resume Examples & Samples

Technical, trade or business certificate
Two to four years of experience in software content, internet and system administrator activities
General understanding of the technical aspects of telephony equipment, systems and vendor capabilities
Thorough knowledge of distributed computing environment and internet
Thorough knowledge and understanding of central server, personal/micro computers, peripheral devices, telephony and transmission
Well-developed understanding of the data processing environment and the impact to business functions when systems and/or applications are unavailable
Excellent verbal, written and interpersonal communications skills

134

Support Representative Resume Examples & Samples

Must be proficient Microsoft office (Word, Excel, Outlook and PowerPoint)
Must be fluent in English and Chinese (written and spoken)
2+ years experience in cargo sales/operations activities
Must be legally authorized to work in China for any employer without sponsorship

135

Technical Support Representative Senior Resume Examples & Samples

May participate in development of information technology and infrastructure projects
4+ years of experience providing end-user LAN/WAN support required
Experience supporting network operating systems: Windows 2003/2008/2008R2 preferred
Experience troubleshooting MS Exchange preferred
Experience supporting Citrix preferred
Ability to create and maintain rapport with end users
Willing to work any schedule Monday through Friday hour of operation 5 AM to 6:30 PM

136

Health Systems Support Representative Resume Examples & Samples

Carries out responsibilities in accordance with the organisation's policies, procedures, and state, federal and local laws
Promotes and supports key brands as directed by the senior management and the Brand and Generic Marketing teams
Supports Company new product introductions and/or special promotions as directed by senior management
Maintains and builds business by focusing on current key customers and potential customers
Assists with any inbound/outbound consumer programs assigned to the Telesales department
Adheres to personal performance and productivity standards established by Department management
Responds to situations which require immediate and effective action
Responds to changing priorities and goals as directed
Complies with Company policies and procedures, including safety rules and regulations
Effective management of territory base
Sales & Marketing practices, trends and applications in the pharmaceutical industry
Standard office procedures, practices and protocols, including standard phone functions
Basic sales and customer service principles
English usage, spelling, grammar and punctuation
Product and industry specific information
Promotions, Sales, and Marketing strategies
Current Company policies and procedures, including safety rules and regulations, and ethical standards
Computer systems and software applications
Numerical calculations

137

Product & Technical Support Representative Resume Examples & Samples

Troubleshooting skills
Contact Centre/Helpdesk Experience: familiarity with phone and CRM systems; ability to type, listen and talk at the same time
Demonstrated experience and skill in handling difficult customers
Demonstrated ability to problem-solve complicated issues on the phone
Able to prioritise conflicting tasks in timely manner

138

Services Support Representative Resume Examples & Samples

Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
Provides technical support of hardware, systems, sub-systems and/or applications
Assists with navigating around application menus, may be required to remote into customer's computer
Troubleshoot network connectivity issues, working with remote employees on a corporate network
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business
Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate
Previous computer technical support preferred
A+, MCP, Dell or other industry identified certifications are preferred
Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Understanding of Active Directory to unlock and reset passwords
Proficient with troubleshooting all Windows Operating systems
Ability to troubleshoot and resolve email issues, specifically MS Outlook
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues

139

Student Support Representative Resume Examples & Samples

Respond to all customer inquiries (phone, email, chat) in a timely and professional manner
Take the initiative to resolve any escalations or complaints
Have a positive and friendly demeanor and demonstrate the ability to remain calm and professional in all situations
Exhibit strong listening skills and ability to stay focused on the student experience
Answer questions about products and services and assist with system navigation
Process orders with a high level of accuracy
Utilize training resources to build your knowledge of our students, products and services
Positive, self-motivated, professional attitude and desire to help people
Continually meet and exceed customer expectations
Maintain a positive representation of our company and associated brands at all times
1 - 3 years related experience
Exceptional telephone skills and etiquette
Excellent customer service and interpersonal skills
Strong organizational skills with the ability to multi-task and remain detail-oriented

140

EDI Website Support Representative Resume Examples & Samples

Responds to requests for first level support and general technical assistance via phone and email
Assists all customers with their questions about any of our supported software, applications and computing platforms
Diagnoses and resolves technical software issues
Creates, manages/monitors, and configures submitter accounts

141

Account Services Support Representative Resume Examples & Samples

Responsible for assisting customers through phone, online chat, email, etc, using provided resources (knowledge database, etc)
Support co-workers and promote a positive work environment
Client Support: tax, accounting & audit principles, practices and legislation/regulations preferred
Order & billing processes and procedures preferred
Is persistent in overcoming challenges to accomplish goals
Demonstrate an ability to making a difference daily, upholding commitments, being curious for knowledge, speaking up and sparking innovation
Intermediate to advanced desktop and mobile computing skills, working knowledge of internet browsing and searching
Ability to diffuse and provide effective resolution to customer complaints
Ability to articulate complex information clearly
Detail oriented and able to own, organize, and prioritize workloads to handle multiple top priorities
Ability to work constructively in a fast paced, collaborative, matrixed team environment
Demonstrated ability to work independently and meet deadlines with full supervision
Ability to work a changing schedule, may include overtime as required to meet business needs
MCITP, MCSE, CCA, Network+, Server+, A+ Technical Certification a plus

142

ATM Technical Support Representative Resume Examples & Samples

Diagnoses and resolves ATM faults, using documented troubleshooting instructions
Handles problem recognition, research, and resolution steps
May require follow-up but is capable of handling most issues without escalation to a higher level of expertise
Support is related to external clients
Requires in depth knowledge of ATM functionality,

143

Product Information Support Representative Resume Examples & Samples

Bachelor's degree or higher from an accredited university
Minimum three (3) combined years of customer service and/or sales experience
Must be fluent (written & verbal) in English and French/French Canadian
Possesses exceptional customer service competencies
Enjoys helping and interacting with other people in a friendly, courteous manner and gives continuous attention to customer satisfaction
Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
Ability to work in a high-volume, rapidly changing environment
Ability to work in a team environment and willing to collaborate and compromise, including team leadership
Strong Active Listening skills
Ability to follow through with commitments and show concern for the needs of others
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Strong organizational skills with the ability to stay focused on tasks
Clear and conceptual thinking ability; excellent judgment and discretion
Prefers to stay busy with a full workload and enjoys meeting challenges
Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

144

Bbone Support Representative Resume Examples & Samples

Receives and records incident-related information using a variety of tools, techniques, and procedures
Uses knowledge and skills to address customers’ needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer
May work directly with other support teams, as needed to resolve customer issues and request enhancements for our products
Maintains solid customer relationships by handling their questions and concerns with speed and professionalism. Is accessible and available to multiple customers
Establishes priorities and communicate rationale and time frame clearly to customers. Overcomes constraints to meet established deadlines
Actively contributes to a growing knowledge network that improves the effectiveness of our team and the information available to our clients
Provides exceptional client management inclusive of excellent communications, responsive follow through, and advocacy for client issues within internal departments
Manages customer expectations through to successful completion and user satisfaction
Provides after hours coverage through on-call pager on a rotating basis throughout the year to support clients on weekends
Strong desire and passion for learning new technologies, investigating technical problems, and helping customers
Comfortable troubleshooting technical issues via phone/email/chat
Strong organizational and multi-tasking skills
Demonstrated ability to accept feedback, engage in self-reflection, and transform that process into performance improvement
Regular and predictable attendance is an essential function of the job

145

Partner Support Representative Resume Examples & Samples

2-5 years in a B2B or B2C facing role
Project Coordination or Project Management or Account Management experience
Data collection, analysis and application
Proven track record of problem solving
Proficient with Microsoft Office Suite of Products
Solar or home automation industry experience
Process development and improvement
Cloud based CRM/ERP (NetSuite, Salesforce, etc)

146

Contact Center Digital Support Representative Resume Examples & Samples

Minimum 2 years customer service experience preferred; banking experience is a plus
Proficient in using a personal computer in a windows environment required
Knowledge of web/mobile browsers
Understanding of mobile devices, operating systems
Understanding of how to remove cache and cookies

147

Lead Business Support Representative Resume Examples & Samples

Interact with partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines
Log, assign and track progress of customer queries and requests from receipt to completion, recording progress of these on a regular basis
Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security
Manage performance against key performance metrics (customer satisfaction, service level compliance, transactional accuracy etc.)
Proactively resolve customer and business issues (working with Business stakeholders and internal GBS Europe Teams where applicable)
Take ownership and resolve escalated issues. Escalate activities that are not actioned by assignees
Manage and maintain customer expectations, referencing pre-established service level agreements where applicable
Act as an escalation point for issues raised by the business, the customer or other partners and the wider team (financial, legal, reputation)
Plan, implement and support operational optimization, continuous improvement and business excellence oriented projects and initiatives. Support the development of a continuous improvement culture throughout immediate teams
Participate in Customer Service and Business driven projects providing process input to project management ensuring that outcomes meet operational capability
Support Team Leads through the escalation of critical operational / commercial and performance issues
Exhibit strong Team Player characteristics, constructive communication and active listening skills at all times
Bachelors degree or equivalent experience required
High Level of IT proficiency in Microsoft packages
High understanding of the business requirements and strategy
Excellent Customer Service skills towards both internal and external partners

148

Icontent Support Representative Resume Examples & Samples

Detail-oriented, technically-inclined problem solver
Enthusiastic, reliable professional with excellent communication and interpersonal skills
Bachelor’s Degree in computer-related field or 2 years of relevant work experience
Must be able to obtain and hold a security clearance
Knowledge of network architecture, and TCP/IP
Support of enterprise-level applications
Experience with a major CRM application (RightNow, ZenDesk, Remedy, Pivotal, etc.)
Experience with HTML, XML, and Javascript
Knowledge of the AICC and SCORM learning standards
Experience with a Learning Management System (LMS), preferably the SuccessFactors LMS
Final degree (e.g. business administration, psychology, economics, computer sciences) or equivalent work experience

149

Service Desk Technical Support Representative Resume Examples & Samples

Strong customer focus and orientation
Proven soft skills (strong courtesy and conflict management skills)
Strong time management skills
Ability to troubleshoot independently and efficiently to meet service level agreements
Must be open to working weekends and after-hour shifts
Minimum 2 years of Hardware and Software troubleshooting experience
2 years of Windows experience
2 years networking experience (Wireless, TCP/IP, DHCP, Ethernet, VPN)
HDI certified (Customer Service, Support Center Analyst, or Desktop Support Technician)
ITIL Foundations certified
Experience with Automated Call Distributor phone systems
Minimum of 2 years of help desk/call center experience
Minimum of 2 years of experience with Incident and Problem Tracking Service Management software

150

General Ledger Support Representative Resume Examples & Samples

Performs research on accounts and make appropriate corrections or adjustments in accordance with standard procedures and established timelines.　
Completing reports and providing support to all case processing departments. 　
Processes transactions while ensuring accuracy, completeness and timeliness.　
Responds to and resolves inquiries
Personal computer and 10 key skills required
At least one year of customer service experience in a banking environment preferred
Ability to identify and resolve/escalate complex problems with minimal guidance
Strong problem-solving and decision making skills

151

Business Support Representative Resume Examples & Samples

Interact with internal customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines
Provide a level of customer service consistent with the set KPI’S, Service Level Agreements and Customer Service function’s core values
Provide accurate information to both business customers and support teams through the correct use of all information technology systems
Display flexibility and adaptability to work with and assist other teams within the organisation
Compliance with Company Policies
Adhering with the tasks outlined in the EMS/QMS Systems of GBS
Manage the pricing master data which includes customer hierarchy, prices, discounts, rebates, contracts, investments, promotions, Net Hard Floors (NHF), Target List Prices (TLP) etc
Ensure that Delegation of Authority is in place for any amendment of existing data and for new requests
Validate and control all pricing requests from Company Policies point of view
Responsible for maintenance of pricing, rebate, offer, contract management calculators/tools
Support sales with managing set-up of complex prices structures for key customers
Support and manage complicated price/invoice related query or complaint
Manage reporting on a regular and ad hoc bases
Minimum 1-2 years relevant Customer Service, Pricing knowledge

152

Program Support Representative Resume Examples & Samples

Facilitates communication between system developers system customers and other stakeholders
Maintains the integrity of various data processing procedures
Ensures the department maintains and executes standards
Updates the applicable tracking system status reports
Facilitates the understanding and use of change management best practices procedures and methodologies to application development teams
Assists in the facilitation of change notification to the end user community
Provides status and communication on projects to the next level of management
Complies with all appropriate policies procedures and safety rules and regulations
Strong computer skills in order to operate effectively with company systems and programs; detailed knowledge of applicable computer applications used at ICS
Working knowledge of wholesale supply chain operations and industry knowledge
Working knowledge of change control standards applications and practices
Demonstrated ability to work in a project team environment
Ability to prioritize work load and consistently meet deadlines

153

Rider Support Representative Resume Examples & Samples

Answering rider email correspondence
Keeping riders happy by providing excellent customer service
Assisting operations teams with rider administration
Ad hoc data entry tasks

154

Restaurant Support Representative Resume Examples & Samples

Investigate and resolve escalated customer complaints and queries to provide satisfaction and secure positive relations between Deliveroo partners and customers
Be confident dealing with customer enquiries via the telephone in an efficient and timely manner to guarantee customer satisfaction and brand loyalty with every order and enquiry
Proactively liaise with Restaurants to ensure all escalations are dealt with efficiently
Actively and diligently monitor and provide customer feedback to relevant departments to help continually improve Deliveroo’s customer experience
Investigating and resolving restaurant issues in a timely manner
Experience working in Customer Service or Hospitality
Genuine passion for providing the highest level of service
Ability to use multiple systems and multitask in a fast paced environment
Able to effectively communicate to a wide range of people via telephone or email
Ability to quickly assess a situation and problem solve to point of resolution

155

Support Representative Resume Examples & Samples

Negotiate spot rate pricing with forwarders within given guidelines
Proactive outcall telephone sales with forwarding agents and commercial customers
Assist customers with all issues regarding our cargo products
Participate in outcall programs to customers and actively promote our cargo specialty products to increase regional revenue and manage high-value bookings such as Express, TempControl, Pet Safe, UASecure, TrustUA, and cars
Handle all cargo reservations and provide customer service support
Update and maintain customer data base and related statistics
Liaise between the cargo reservations department, cargo outside sales, sales partners, and customers
Provide administration assistance for cargo management and outside sales staff
Bachelors degree or 2+ years cargo sales and/or airline/forwarder or equivalent customer interactive experience required
Must be fluent in both English and German (written and spoken)
Excellent MS Office Skills (Excel, Outlook, Word) required
Knowledge of an airline booking system preferred
Very good communication skills required
Must be able to work both independently and within a team, and handle multiple tasks simultaneously

156

Managed Print Services Support Representative Resume Examples & Samples

Support customers via phone and remotely to assist with questions or concerns
Assist billing team with meter reading retrieval from customer where data collection agent cannot be connected
Fix minor issues for customers on site
Assist customers with media and supply orders as well as do inventory
Must provide excellent customer service
Driving is an essential part of this job so you must maintain a good driving record
Knowledge of large and small format devices preferred
Must be able to multitask while maintain quality and control
1+ years in a copier/printer support role
Great customer service skills
Reliable / Self Starter
Require internet browser skills for IE and Chrome
1 year + in customer service in a field involving copiers and large format engineering printers. Must have great phone and communication skills and be able to interact with customers onsite. Browser operation is a must as all support functions are processed through various web based applications

157

Integration Services Support Representative Resume Examples & Samples

Releases, maintains, modifies, re-creates and cancels order line items, with customer approval, to ensure accurate integration order processing
Works closely with internal departments to meet customer integration requirements
Creates and monitors transfer and inter-company orders to fulfill integration order product demands by obtaining product ETA's and analyzing product availability within the Tech Data network to ensure minimal risk and freight cost
Performs final review of integration order prior to production status and analyzes center capacity
Responsible for product inventory management for end-user customer projects to meet production schedules
Responsible for implementing total end-user customer project requirements including coordination of work instruction request forms, sku creation, integration order creation and product inventory management
Researches and resolves order issues
Monitors and updates all assigned orders and communicates order status to customer
Develops a rapport with assigned customer accounts to establish strong lines of communication
Educates customers and Sales on integration order processing requirements
Records order issues and performance metrics in databases to track order errors and productivity measurements.*Performs additional duties as assigned *Meets attendance and punctuality standards
Adjust readily to change and adapt as needed
Analyze and resolve complex issues and problems in a sound and timely fashion
Assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take. Able to build solid, effective working relationships with others
Constructively work under stress and pressure when faced with high workloads and deadlines
Execute instructions and to request clarification when needed. Able to express ideas clearly and convey necessary information. Able to interact effectively with all levels of management
Maintain a positive attitude in the face of criticism, rejection, or failure
Use common office equipment
Perform basic mathematical calculations
Prepare/analyze appropriate reports and other business correspondence
Provide courteous, timely service when addressing customer questions and concerns
Recognize and attend to important details with accuracy and efficiency
Think strategically and tactically
Able to work independently with minimum supervision. Knowledge and/or expertise in related area of responsibility
Able to be immobile for long extended periods
Possess strong data entry skills and strong organizational and time management skills, driving tasks to completion
Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an advanced level

158

Operations Support Representative Senior Resume Examples & Samples

Processing incoming mail and ensuring that it is forwarded to the correct departments
Account research for both unapplied and/or misapplied payments
Satisfying document requests
Working with settled / paid accounts and credit balance reimbursements
Handling direct check issues and inquiries
Answering manual letter requests with the appropriate enclosures
Scanning reports and other internal documents
Accurately updating system records in a timely manner
Consistently following up to obtain missing documentation
Escalating problem accounts to management
Following company and departmental policies and procedures
Adherence to all regulatory compliance requirements
Working under limited supervision
Demonstrating technical / administrative expertise

159

Technology Solutions Support Representative Resume Examples & Samples

Provide a timely and accurate response to customer inquiries by telephone, email, and/or online support database
Resolve customer product issues, process upgrade requests, and assist with other areas as requested
Notify developers regarding defects, enhancements, and follow-up to ensure patch fixes are received, tested and completed; find workarounds and develop test cases for defects and enhancements
Provide technical documentation and training to improve the technical expertise of the group; ensure knowledge base solutions are documented in the appropriate database
Assist in QA testing of new products and review product documentation (both printed and on-line)
Participate in meetings with customers to review all ongoing issues to ensure progress continues without delay
Meet all Support targets (i.e. Live Answer Rate, Cycle Times, etc.), as defined by the Support Manager
This position does not have any supervisory responsibilities
Intermediate Microsoft SQL Server (2000, 2005, 2008, 2012, 2014) experience, Internet Explorer
SQL (Scripting language)
MS Office (Word and Excel, 2007 – 2010+)
Internet Explorer and Chrome
Microsoft Windows Operating System
Basic understanding of accounting
SharePoint
VM Ware
Crystal Reports
Nuance PDF Creator Change
LiveCycle Designer
Remote Desktop
Citrix

160

Technology Solutions Support Representative Resume Examples & Samples

Provide timely and accurate responses to customer inquiries by telephone, email, and/or online support database
Installs and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Provide technical documentation to ensure knowledge base solutions are documented in the appropriate database
Notify second level support and/or developers regarding defects, enhancements, and follow-up to ensure fixes are received, tested and completed; find workarounds and develop test cases for defects and enhancements

161

Infield Technical Support Representative Resume Examples & Samples

Qualifications related to the Veterinary industry combined with relevant experience; tertiary qualifications in biological science (or related field) are desirable
Minimum 2 years experience in a scientific role and/or experience using diagnostic equipment
Experience providing technical support or customer service within a veterinary/scientific environment
Passion for a positive customer experience
An ability to share technical knowledge and train customers
Knowledge of veterinary clinics and an understanding of veterinary medicine
Demonstrated ability to plan and prioritise multiple situations in different locations
Certificate IV in Training & Assessment would be advantageous but not essential

162

Loan Support Representative Resume Examples & Samples

Distribute incoming mail
Fulfill requests for information received from various departments
Conduct document searches for customers and mortgage servicing staff
Provide ad hoc project support as required
Ability to meet the needs of internal and external customers by delivering high quality service
Proficiency with Microsoft Office products (Word, Excel, etc.) preferred

163

Maintenance Support Representative Resume Examples & Samples

Actively pursues supporting maintenance events in their assigned regions
Actively participates in the morning fleet coordination calls – follows up on all concerns brought up during the call with the following but not limited to: Materials, Tools, Service Engineering, Aircraft Records, Ramco Help, Component Tracking Specialist, Maintenance Compliance, and United Rotorcraft
Expedites aircraft return to service by assisting field mechanics and regional maintenance management with
Monitor supply chain to ensure parts are delivered on time (Request through delivery)
Coordinate cannibalization of parts as a last resort including recording and tracking replacements
Man power availability
Manufacturer or vendor support for repairs, tech support etc
Acquiring technical and regulatory clarifications
Upon request, enters Conditional Inspections and Follow-on Maintenance (CDLs) and Component Replacements (CRs) in Ramco and ensure they are tracking correctly
Maintains the Minimum Equipment List (MEL) deferral program by logging and tracking corrective action dates and extensions
Process MEL deferrals including tracking and submission to FAA
Monitor all open MEL deferrals and ensure they are cleared or extended in accordance with manual procedures
Monitor the MEL program on a continuous basis to ensure parts and resources are made available for corrective actions in a timely manner
Review multiple deferrals on individual aircraft to ensure there are no safety issues or operational conflicts
Maintains Service Difficulty Reporting (SDR) (135.415) process including timely submission to the FAA and processes SDRs from the field including submission to the FAA (iSDR)
Supports Materials Department in technical issues relating to part numbers, eligibility, alternate numbers, base-to-base parts transfers, and stock recommendations
Oversees the process of issuing special flight permits under Air Methods' CAFP program by completing the necessary forms and obtaining required approvals in accordance with the procedures and instructions contained in the program
Backs up the Maintenance Control Desk by answering “rolled” calls from the Maintenance Control Desk
Reviews maintenance events prior to release to revenue service
Releases aircraft to revenue service
Completes research necessary to develop procedures and guidance to address compliance and logistical issues
Responsible for a thorough knowledge of Air Methods’ policies and procedures and all applicable CFRs
Actively participates in the continuous improvement phase (level 4) of the company’s Safety Management System (SMS) and is familiar with the SMS policies, processes, and procedures
Regular scheduled attendance
Indicate the percentage of time spent traveling
Two year certificate from an Aviation college or technical school and five to eight years related experience and/or training; or equivalent combination of education and experience
3 years turbine powered rotorcraft maintenance experience preferred
Must have excellent telephone and communication skills
Ability to read and understand aircraft maintenance technical manuals and documents
Must possess strong attention to details and accuracy
Proficient with Microsoft Suite, including Word, Excel, and Outlook

164

Services & Support Representative Resume Examples & Samples

Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business
Previous experience in a contact center or customer service role
Must possess basic computer skills including MS Office Suite
Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction
Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data
Ability to manage multiple priorities within a fast paced and high volume environment
Ability to work in a tem environment
High School or GED preferred

165

Card Support Representative Resume Examples & Samples

Must have at least 18 months of experience working in a Financial Institution such as a bank or credit union, a credit/debit card processing environment such as MasterCard or Visa, or a customer service role such as a call center
Must have experience working with Microsoft office suite, notably working in Excel using basic pre-built formulas
Research customer problems/issues
Increase personal knowledge and familiarity with the supported product
Keep current on changes and/or upgrades across multiple platforms
Provide support for the business and account holder
Prepare correspondence, respond to inquiries and fulfill account holder and Financial Institution needs to ensure customer satisfaction
Identify and resolve application and service issues and any other questions that may arise
Answer general application questions
Provide understanding of user's issues when a problem needs to be escalated to a higher level
Monitor incoming cases and emails and resolve in accordance with Service Level Standards (SLS)
Participate in training programs to continuously improve product knowledge and service skills
Ability to work alone or on a team
Work with implementation team, technical support and Web developers and other support teams
May be required to set up new or make modifications to financial institution programs
Document processes and write procedures
QA Testing
Monitor weekly and monthly reports and invoices for accuracy and resolve any exceptions

166

Sales Technical Support Representative Resume Examples & Samples

Conversational in Portuguese and Spanish, fluent in English
A warm, approachable, outgoing manner
Working knowledge of Microsoft office software and internet browsers
Experience using database management systems
Highly adaptable to change
Technical expertise preferred
At least two years of experience in a customer service position

167

HC Support Representative Resume Examples & Samples

Provide problem solving and instruction to software end users
Create daily support status reports
Explain/instruct end users regarding issue resolutions
Assist end users with the operation of computer software applications including HealthConnect
Participates in KP directed software classes to be able to provide one on one instruction/support of the use of the applications
Supports physicians, nurses and staff in the learning process for new software
Various positions are under review with a joint Management/Union review committee for appropriate Union/Non-Union status and this position may be considered a union position or may be converted to a union position at some time in the future
Previous experience in the health care field
End user training experience

168

Internet & Phone Tech Support Representative Resume Examples & Samples

Troubleshoot subscriber calls for all Data Residential Customers
Troubleshoot subscriber calls for all Digital Phone Residential Customers
Review the service calls as they are scheduled by the Call Center Associates to determine if there may be common problems in the same HUB. Work with TOC to determine if the problem may be area wide as opposed to individual. Follow-up with TOC if an area problem is suspected
Follow up with the Technical Support Manager and Training Manager on updating the walk thru steps available through Logical and KEY so that a successful walk thru can be achieved on the first call to the Call Center
Support the Call Center with technical issues as needed
Support field personnel as needed
Work closely with Regional Data Center staff to resolve issues quickly
Resolve all tickets in a timely manner
Communicate pertinent information with Division Technical Operations Center (TOC)
Associate Degree preferred in related field
One year previous help desk support experience preferred

169

Patient Support Representative Resume Examples & Samples

Greet each patient and answer phones promptly and with a smile
Ensure prompt/courteous service to each patient as they arrive
Put current patient appointment chart up and notify MA/RN
Maintain cleanliness of Waiting room
Assist with medical records as needed
Facilitate clarification of patient billing questions and refer to appropriate staff for resolution
Inform patient of any requirements needed for their appointment (i.e. fasting, insurance cards, bring medications, etc.)
Make reminder phone calls for next day’s appointments
Promptly notify patient of any wait for provider, and offer options to wait or reschedule
Process patients/information for ancillary services as required by site policy
Effectively diffuse confrontational situations
Take accurate and complete phone messages according to provider requirements
Obtain pharmacy name on med refills and direct patient to call pharmacy if appropriate
Register patients and assist with completion of required forms
Make copies of insurance card/demos for check out and provider/lab/radiology as needed
Prepare all charts for the following day’s appointments according to provider requirements
Collect encounter form from each patient upon exiting
Collect copay and any outstanding balance on accounts
Schedule patients for follow-up appointments according to provider templates/directions
Document No Show/Cancellations in IDX and in chart and route chart appropriately as per provider request
Interact respectfully and courteously with all patients, visitors and colleagues
Maintain friendly, caring, and helpful demeanor
Recognize office emergencies, safety and security breaches, and notify appropriate personnel immediately
Understand, observe, and comply with OSHA, Safety, MVMG and site policies and procedures
Adhere to universal precautions, engineering work practice controls, personal protective equipment, and ergonomics policies, as applicable, to insure own and others' safety
Understand, observe, and comply with HIPAA rules and regulations
Any additional job related duties as assigned by Practice Manager and/or designee
High School graduate or equivalent required
Six months’ prior customer service experience required; preferably face-to-face contact, heavy telephone duties and cash handling experience
Medical terminology knowledge preferred
Six months’ prior experience in healthcare/medical field, preferred
Ability to work effectively with teammates in a cooperative team environment
Ability to work independently with minimal supervision or direction, and asks appropriate questions when needed
Ability to accept feedback in a positive and constructive manner

170

Entry Level Technical Support Representative Resume Examples & Samples

Associates degree or higher
Provides quick response times for any and all issues
Provides detailed documentation of items worked on and issues throughout the shift
Participates in a week long on-call rotation
Monitors incoming cases to resolve or transfer for resolve in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue
Participates in training programs to continuously improve product knowledge and service

171

Customer Support Representative, Healthcare Resume Examples & Samples

Answer incoming calls to assist customers with a variety of inquiries
Place calls to gather data to resolve pharmacy, insurance claim, and insurance coverage inquiries
Obtain authorization from insurance companies to process new transactions
Partner with Claims Adjustors to determine claim eligibility and claim status
Verify date of payment from insurance carriers or employers
Negotiate reconsideration of claim payment when claims are denied
Validate receipt of Workers’ Compensation claims to the carrier
Follow-up on outstanding invoice payments
Maintain up-to-date knowledge of state guidelines and company policies on work claims
No previous industry experience is required as we provide comprehensive on-the-job training
Excellent interpersonal and communication skills including good grammar and diction
Ability to maintain professional demeanor during all business interactions
Ability to quickly and accurately organize and manage multiple priorities
Ability to read and interpret documents such as operating/procedure manual
Good decision making abilities
Ability to sit for long periods of time (up to 8 hours per day)

172

Customer Support Representative / Technician Resume Examples & Samples

Respond to inbound telephone calls, tickets and emails from customers
Create and maintaining appropriate Knowledge Base Articles for both internal and external use
Work effectively with colleagues as a team by being professional, collaborative, courteous and tactful
Contribute to a positive and productive team-oriented environment. Encourage collaboration among peers in a global setting; solicit opinions from co-workers and support group decisions
Proactively build effective working relationships with other people and departments

173

Funding Support Representative Resume Examples & Samples

Ensure all aspects of title work is handled end to end. Following up on unpaid files pending title work completion. Responding to customer inquiries for missing or delayed title work
Complete accurate data entry into portal all PG’s and down payment requirements are entered to enable funding to produce documents, creating RBFS fee Invoice
Following up on deficiencies and ensuring a timely and efficient funding process so that Ritchie Bros. Auctioneers is paid within 7 days from the auctionof the auction
Build relationships with the Account Managers and Transaction Support Representatives and funding sources or individuals designated at Ritchie Bros. Auctioneers auction sites

174

Surgical Equipment Support Representative Resume Examples & Samples

Provide post-installation, on-site technical support of Operating Room Integration product lines. Assist hospital operating room staff in basic maintenance and ongoing use of hospital-owned STERIS integration equipment. Is an extension of the local Sales team for a defined amount of time, and will escalate service or account issues appropriately to the Field Service Representative or Account Manager assigned to the hospital
Coordinate with Installers, Field Service Representatives and Account Managers for supplies and/or assistance as needed
Service customers by providing on-site support in the operating room. Will manage and monitor the use of the OR Integration equipment. This is a traveling position. Will be assigned to one account and will be on-site daily for a defined period established by the sales team
May provide support during the installation of OR Integration equipment. Will serve a supporting role, and will be expected to become familiar with that particular hospital’s equipment and OR set up
Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion
Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales organization Maintains courteous and professional demeanor when working with customers, contractors, management, and fellow employees
7 Respond to routine customer and sales questions regarding equipment operation and performance. At the RM discretion, provide on-site support to the sales organization, limited to identifying opportunities and post-installation use of equipment
Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures
Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS products and services, identifying opportunities, and passing leads to management and sales

175

Surgical Support Representative Resume Examples & Samples

Provide post-installation, on-site technical support of Operating Room Integration product lines. Assist hospital operating room staff in basic maintenance and ongoing use of hospital-owned STERIS integration equipment. Is an extension of the local Sales team for a defined amount of time, and will escalate service or account issues appropriately to the Field Service Representative or Account Manager assigned to the hospital
Coordinate with Installers, Field Service Representatives and Account Managers for supplies and/or assistance as needed
Service customers by providing on-site support in the operating room. Will manage and monitor the use of the OR Integration equipment. This is a traveling position. Will be assigned to one account and will be on-site daily for a defined period established by the sales team
May provide support during the installation of OR Integration equipment. Will serve a supporting role, and will be expected to become familiar with that particular hospital’s equipment and OR set up
Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion
Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales organization Maintains courteous and professional demeanor when working with customers, contractors, management, and fellow employees
7 Respond to routine customer and sales questions regarding equipment operation and performance. At the RM discretion, provide on-site support to the sales organization, limited to identifying opportunities and post-installation use of equipment
Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures
Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS products and services, identifying opportunities, and passing leads to management and sales

176

Store Support Representative Resume Examples & Samples

Respond to user calls, emails, and HelpDesk submissions requesting help or reporting problems
Diagnose, isolate, and resolve user, software, and hardware problems with store computing systems, including, but not limited to the POS, Windows applications, radio frequency equipment, signage software, payroll software, traffic counters, and WAN connectivity
Escalate, as needed, issues to Store Support Specialist and Store Support Specialist Level 2 when requiring additional expertise
Analyze issues and recommend proactive solutions
Monitor store systems to detect problems
Log and follow up all reported issues to ensure closure
Provide, in rotation, evening and weekend remote support of store systems & operational issues
Suggest and assist in development of enhancements to store systems
Manage assigned projects
Assist in testing new hardware and software upgrades, and their rollout to the chain
Assist in remotely overseeing store systems set up by vendors in new stores
Assist with take-down and re-installation of systems in store remodels or relocations, on-site or remotely
Assist with configuration of store systems components for new stores or replacements for failed equipment
At least one year experience working in a Help Desk environment
A+ Certification preferred, but not required
Experience with or working knowledge of a variety of Server and PC software
Working knowledge of Microsoft Office products
Working knowledge of network systems
Working knowledge of Windows and LINUX operating systems
Excellent interpersonal and communication skills in person and over the phone

177

Recovery Support Representative Resume Examples & Samples

BA/BS degree or 2-4 years in equivalent practical experience in customer-facing role
Familiarity with Excel and Word or Google Equivalents
Extraordinary work ethic
Ability to quickly grasp concepts and ideas and thrive in a dynamic environment
Passion for Square and strong interest in technology / knowledge of the industry

178

Branch Support Representative Resume Examples & Samples

Maintains current working knowledge of all job functions within the branch in order to provide technical support or direction and to ensure compliance with regulatory, investor and Company policies and procedures
Evaluates processes to ensure loans are processed, approved, closed and funded in complete accordance with Company, federal, State and regulatory standards to meet or exceed Company standards
Facilitates operational training as needed, to include Automated Underwriting, Underwriting, Loan Origination Systems, Pre-Funding, Compliance and Quality Control processes
Prepares and/or assists Branch Manager in preparing required reports
Maintains a professional image and adheres to standards consistent with company policies and procedures

179

Software Technical Support Representative Resume Examples & Samples

2+ years of customer service or product support experience
Excellent communication skills by phone
Excellent troubleshooting ability
Must be available to travel to our San Diego office for training during first 4-5 weeks of employment
Must be able to work one of the following shifts
Computer Operations experience would be a plus
Unix/Linux experience is a plus
Experience with a case tracking system (Microsoft CRM, Salesforce.com, JIRA, Remedy, etc…)
4+ years of Financial Services support background
4+ years in a Windows or Unix/Linux support role
Credit Union and/or Banking Operations support background
Proactively identify customer issues, escalate and actively participate in the problem/resolution process
Support Symitar software running on the IBM AIX platform
Assist customers in maintaining 24/7 uptime of the mission critical Symitar software
Assist customer IT staff in the management of Symitar software and IBM AIX
Excellent case documentation

180

Teammate Support Representative Resume Examples & Samples

Provide answers and guidance for general Human Resources questions including Triple Crown bonus program and a variety of teammate concerns
Provide systems support for Workday Human Resources Information System(HRIS)
Identify teammate relations and other at risk scenarios and handle according to outlined processes
Identify and escalate HR issues and/or concerns to appropriate departments and leaders
Lead and coordinate problem resolutions with cross-functional teams such as Payroll, Welcome Wagon, HRIS, Compensation and other internal DaVita teams
Log calls into call tracking system and maintain timely and accurate documentation
Utilize Knowledge Base system to ensure consistent and accurate information and solutions
Maintain strong working knowledge of teammate policies and guidelines to be able to provide direction and support for TMs
Partner and provide back up to teammates proactively
Transfer calls through use of a warm transfer
A "community first, company second" culture based on Core Values that really matter
Clinical outcomes consistently ranked above the national average
Award-winning education and training across multiple career paths to help you reach your potential
High School Diploma or equivalent; Bachelor’s degree in related area preferred or progressively responsible work experience in related area may be substituted in lieu of degree
Demonstrated success in being a team player
Minimum of two (2) years’ experience in Human Resources and Payroll systems preferred

181

Teammate Support Representative Resume Examples & Samples

Provide answers and guidance for general People Services questions including Triple Crown bonus program and a variety of teammate concerns
Provide systems support for Workday HRIS system
Identify and escalate People Services issues and/or concerns to appropriate departments and leaders

182

Vadwatch Telemonitoring Equipment & Support Representative Resume Examples & Samples

Ability to assist patients with the setup of VADWatch equipment
Includes trouble shooting
Work with VWTS to ensure INR compliance
Review all incoming documents for enrollment in VADWatch
Obtain missing documentation via proper channels
Receive and direct communication to all relevant team members on a routine basis
Enter VADWatch equipment orders
Place on VAD schedule
Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements
Participate in development opportunities and on-going training
Experience with IOS / Apple products
Microsoft office suite of products
Ability to show consideration for and maintain good relations with others
Ability to use thinking and reasoning skills to solve problems
Ability to find a solution for or to deal proactively with work-related problems
Ability to grasp and understand clinical concepts and issues
Ability to communicate in writing & verbally clearly and concisely
Ability to organize oneself
Ability to attend job related courses & seminars as required, to perform effectively in current position
Computer/software Skills
Communication & Writing Skills
Sitting for long periods at a computer

183

Central Data Global Support Representative Resume Examples & Samples

Proven track record of success in high-pressure, client facing positions
Documentation and/or training to internal users/newcomers experience is highly expected
Strong technical support skills
International culture and ability to work in a multinational environment. Open minded
Very patient and resilient, must possess good interpersonal talents including negotiation abilities
Highly motivated by customer satisfaction. Effective listening, concern with quality and an appropriate sense of urgency in fulfilling customer requirements

184

Executive Desktop Support Representative Resume Examples & Samples

Provide Executive Desktop, Laptop, Tablet, and Mobile device support
Provide Windows 7 and Windows 8.1 OS support
Provide Executive assistance for Microsoft Office 2016/365 and Intune
Receive and respond to incoming calls, tickets, and/or e-mails regarding Executive issues. This includes being part of the executive hotline and email system rotation for after-hours support
Ensure compliance and adherence with hardware and software inventory within the Corporate Asset Management System
Own all issues to resolution including those that may need to be handled by other departments, keeping the Executive(s) informed of status at all times
Experience in maintenance and support of various Video Conference Systems. This includes pre-event testing and on-site support for Executive Board Meetings, conferences, etc
Ensure Windows patching and security updates are applied to workstations
Documentation of Executive support procedures
Escalate problems (when required) to the appropriately experienced technician or management
Where required, administer and resolve issues with associated Executive workstation networking software products
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for executives, and recommend and implement corrective solutions, including off-site repair for remote users as needed
When applicable, provide Executive Support for off-site company events (i.e., Town Hall Meetings, Conferences, etc.)

185

Partner Support Representative for Resellers Resume Examples & Samples

Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs)
Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support
Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities
Represents team as a subject matter expert on internal processes to other functions and organizations
Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management)
Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required
Ability to structure and apply developed organizational skills to manage daily operational issues

186

IT Customer Support Representative Resume Examples & Samples

Answers staff questions in person and via phone or email on supported applications
Troubleshoots computer problems
Determines source of computer problems (hardware, software, user access, etc.)
Advises staff on appropriate action
Serves as liaison between staff and the technology department to resolve issues
Works one-on-one with staff on application projects
Documents resolutions for future reference
Excellent computer skills (MS Office, Word, Power Point, Excel) and an understanding of technology opportunities
Knowledge of AS400 helpful
High School diploma, advanced computer technology education; or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary
At least 1 year job-related work experience required

187

Online Support Representative Resume Examples & Samples

Provide customer support using live online communication methods to include e-mail and both inbound/outbound calls
Analyze customer problems and formulate plan of resolution
Analyze calls and route to proper support group
Follow in-house procedures and escalation processes for customer issues
Document issues thoroughly and accurately with call information and resolutions
Communicate high impact issues to supervisors
Complete projects as assigned by Online Support Supervisor in a timely manner
Working knowledge of Windows 7 (or later) and Microsoft Office Suites
Good verbal and writing skills
Ability to type fast and accurately
Ability to multitask and thrive in a fast paced, highly structured environment

188

Tax Support Representative Resume Examples & Samples

Respond promptly to customer/franchise owners inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verification's
Practice and ensure compliance with all the organization’s policies and procedures
Reliable and motivated
Ability to motivate others
Outstanding Customer Service Skills verbal and written
Ability to work independently and as a contributing team member
Strong listening skills
Strong problem solving skills and has the ability to multi-task
Working knowledge of Windows XP Professional and Microsoft Office Suites
Ability to multi task in a fast-paced, highly structured environment, problem solving and ability to multi task
Previous customer service or call center experience is preferred
Fluency in English and Spanish is a plus
Tax knowledge is a plus

189

Station Support Representative Resume Examples & Samples

Minimum typing skill of 25 to 49 W.P.M
Working knowledge of Word, Excel and Outlook is required
Advanced Computer skills - Microsoft Office and task specific software
Must have demonstrated ability in the use of Excel
Ability to use Power Point and SAP is preferred
Must have experience with payroll, work comp reporting, staff scheduling and spreadsheets
Must have strong experience and demonstrated ability in creating professional correspondence
Must be self-motivated and have a demonstrated ability to work on an independent basis
Excellent organizational and problem solving skills
Demonstrated experience in working in a fast paced, ever changing environment under minimal supervision
Ability to work a varied scheduled, including nights, weekend and holidays
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

190

Senior Support Representative Resume Examples & Samples

Mentor, coach, and develop peers and associate customer service representatives on best practices
Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles
3+ years of experience in a customer focused role is required
Aerospace industry experience is preferred but strong customer service experience from outside the aerospace industry will also be considered

191

Senior Business Support Representative Resume Examples & Samples

Leverage deep understanding of specific key account customers, processes / systems and act as an escalation point (working with Customer Service Support Teams) of contact for any verbal or written form of enquiries from external and internal customers and third parties
Establish and foster strong business relationships with relevant stakeholders and internal business partners
Drive, monitor and review customer service operations for customers and business including
Good understanding of cross-service functions relating to the business commercial activities, such as finance and purchase to pay
Minimum 2 years previous experience in a customer service environment
Must demonstrate high level of proficiency in Microsoft Packages (Excel & Word) and show an intermediate level aptitude for CRM systems/applications
Previous experience of working in a BP ERP systems environment (ISP, Cardex) advanced knowledge of O2C CMD processes is an advantage
Excellent written/oral communication skills and ability to build effective working relationships
Result-oriented personality and capability to overcome obstacles
Capability to work in a team or individually if required
Ability to keep deadlines whilst under pressure without compromising accuracy
Able to consistently review and adapt approach and style to meet ever changing requirements

192

Access Technical Support Representative Resume Examples & Samples

Bachelor's degree (B.A., B.S.) from a college or university with relevant work related experience; or equivalent combination of education and work related experience
3 – 5 years working and supporting various electronic or IT solutions in a field environment installing, troubleshooting and understanding specialized hardware, software and networking equipment in a technical capacity
Electronics: Experience in electronic principles and technology
Software: Thorough Windows commissioning and administration knowledge – especially 2008 or 2012 (minimum5 years) with knowledge of Linux also preferred
Hardware: Understand PCB technology including flashing boards and configurations using switches and jumpers, adding RAM and CPU chips, configure, and install PC boards (e.g. VGA boards, CPUs, SCSI controllers, network cards)
Databases:Core skills for building, managing and troubleshooting databases around Microsoft SQL Server 2008 or 2012
Networking: CNE certified or equivalent who has an advanced understanding of TCP/IP addressing and configuration, Ethernet networks, hubs, routers, network security and Lan/Wan switching. Ability to perform complex network troubleshooting
Very good understanding or demonstrate aptitude or have past experience providing remote telephone diagnostics
One or more European Language is mandatory
Highly developed technical expertise
Ability to synthesize and decide best communication approaches for technical issues and information
Analytical and risk management skills
Influencing and negotiation skills
Highly adept customer facing skills
Effective communication, tracking and escalating skills to key stakeholders
Assists the call centre engineers with technical issues which also includes handling phone support calls offering customers the best resolve, solutions and answers to all technical inquires
Able to document technical issues accurately so that issues can be tracked, escalated and closed with satisfaction for all customers
Enter all problems into databases so that all information can be tracked and utilized for the betterment of the customer and internally
Fulfils other relevant technical support duties, as defined by the manager, in order to be successful within the technical support department
Works according given instructions and within quality procedures and –regulations, as described in the quality manual, in such way that internal and external quality demands are met
Works, according to given policies and guidelines regarding HSE, in such way that for the employee self and his colleges a safe, healthy and pleasant work environment is created
Offer field support when issues cannot be solved by phone and more information is needed to close and solve customer issues

193

Revenue Support Representative Resume Examples & Samples

Ensure accurate updates to rates and availability in RALPH, ECARS and Odyssey for our Home City and Airport operations using our Revenue Management tools
Transition, maintain, and be responsible for all rates, products, rules, policies, in RALPH, ECARS 2.0 and Odyssey
Process requests from Operation’s managers pertaining to the After Hours and Extended Hours Programs
Send detailed follow up email confirmations to all levels of management, informing them of all updates
Document and log all phone and email requests daily to ensure accuracy
1+ year of experience in a data entry role required
4 year degree a plus
Basic knowledge of MS Office applications including Word, Excel, and Outlook required (Intermediate level preferred)
Ability to work a flexible schedule, including weekend and evening hours
Must be willing to accept a starting pay of $14.25 per hour
Must be 18 years of age or oolder
Ability to carry out job duties with minimum intervention by managers
Ability to maintain excellent rapport with Group and Corporate officials
Ability to interpret and apply company/group policies to daily situations
Ability to multi task in fast-paced, complex and dynamic work environment
Deadline oriented with the ability to prioritize workload
Strong analytical skills, detail oriented and a team player
Exceptional attendance and punctuality

194

IT Customer Support Representative Resume Examples & Samples

Bilingual Spanish language required
Responsible for screening, referring and diagnosing internal inquires and work requests. Performs trouble shooting in the identification of applicable problems related to the infrastructure, systems, applications and network communications
Moderate understanding of the general aspects of the job (i.e., familiarity with terminology and standard procedures)
Basic understanding of content area of function
Proposes and implements solutions to routine problems with direction from supervisor
Refers atypical problems to others
Reports on activities regularly to supervisor in well-defined format

195

Claims Support Representative Resume Examples & Samples

Reconcile check data which includes the review for missing, on hold and/ or duplicate checks
Provide assistance in reconciling and releasing vendor invoice payments
Review data for aged files and submit to management team
Support work overflow for other teams as needed
Manage various spreadsheet data as instructed
Communicate with others to understand their needs and goals, and to identify ways to meet their needs and goals
Mediate and successfully resolve conflict with others
Identify relevant information as needed and understand its impact on decision making
Utilize established procedures to guide decision-making
Proficient in Microsoft Office ( Excel)
Strong attention to detail skills
Maintain a professional, poised and positive demeanor
Basic math and analytical skills
Ability to resolve conflicts and empathize with customers
Basic influencing skills
Must possess effective oral and written communication skills
High degree of initiative, mature judgment and discretion
Basic knowledge of Mortgage industry

196

Card Support Representative Resume Examples & Samples

Must have at least 2 years work experience in a customer service role, a financial institution, or Visa/MasterCard dispute processing
Associates or Bachelor’s degree
Background in Visa or MasterCard dispute processing
Manage Visa/MasterCard dispute caseload and perform chargebacks and monitor case status as appropriate
Provides level one troubleshooting and uses support tools to identify or recreate customer issues
Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem
Works on non-complex to moderately complex projects and exercises judgement within defined procedures and practices
Participates in training programs to continuously improve product knowledge and service skills
Work with product install team, technical support, web developers and other support teams

197

Station Support Representative Resume Examples & Samples

Typing 30 WPM accurately
Ten-key by touch
Above average math, analytical and organizational skills
Ability to communicate effectively with customers and personnel outside the department
Three (3) hours college level accounting preferred
Previous PC experience (word processing, spreadsheet or database) preferred
Sit for prolonged periods of time
Cognitive skills to understand basic mathematical calculations, analyze and organize records
Ability to learn PC applications and apply knowledge
Speak audibly and clearly while using the telephone to communicate discrepancies to other departments
Twist, turn and reach at desk while working with PC, telephone and files
Stoop, bend or reach in order to accomplish filing
Type 30 WPM and use ten-key calculator in order to accurately audit and process invoices for payment using full range of motion of arms, hands and fingers
Write legible numbers and letters in order to audit and process invoices for payment

198

Dealer Support Representative Resume Examples & Samples

Ensures that dealers have a positive experience; commit to meet or exceed dealer expectations
Facilitate problem solving, research, and problem/dispute resolution between Polaris dealers, the Dealer Services team and internal Polaris departments
Minimum of two years direct interface with consumer or dealers. Power sports or motorcycle dealership experience preferred
Supply accurate information on orders, policy, product, pricing, warranty claims, programs, and technical parts via telephone and case management system
Strong prioritization skills and attention to detail
Excellent problem solving and conflict resolution skills required
Ability to work well under pressure and manage stressful interactions
Ability to ask questions, easily process information and translate that to action
Excellent verbal and written skills, ability to understand audience and articulate thoughts and ideas
Current knowledge of computer software and applications preferred – Microsoft Outlook, Microsoft Office Suite of products, and Sharepoint

199

Software Technical Support Representative Resume Examples & Samples

Minimum of 18 months of experience (professional or classroom based) in technical support, computer science or information technology roles or training
General knowledge of the financial industry, as it relates to banks and credit unions
General knowledge of specific product(s) supported and basic knowledge of other core and complimentary products
Able to provide outstanding customer service, as it relates to corporate policies and standards
Demonstrates strong communication and customer interaction skills in accordance with SLS policies and guidelines
Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem
Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions
Participates in training programs to continuously improve product knowledge and service skills

200

Application Support Representative Resume Examples & Samples

Support and troubleshoot the functionality and configuration of the Velocity loan origination software, Consumer Net, Forms, Decision Engine, and the product’s interaction with Third Party interfaces
Test and validate system changes to software to ensure proper operations and freedom of defects
Being able to work independently
Deliver on commitments to our clients and each other by following the Fiserv Values:◦Earn client trust every day
Minimum of 3 years Customer Service and/or Call Center experience
Minimum of 5 years of software analysis experience
Experience with Microsoft SQL database and XML
Experience with Adobe Pro a plus
Ability to work productively in a fast-paced, deadline-driven environment while exercising professionalism in communication with clients and management

201

Associate Logistics & Import Support Representative Resume Examples & Samples

40% Logistics Support Responsibilities
To support local warehouse inclusive bonded warehouse,
Arrange delivery for Malaysia customers and goods export into Indonesia. Work out delivery planning and shipping documents on a daily basis for outbound goods
Follow up on deliveries,communicate/feedback to CSD;
Confirm customer acceptance and collect goods receipt slips and complete necessary filing
Support logistics and warehouse sourcing;
Transportation bill checking and initiate payment processing; Validate and capture customer’s logistic special requirement in contract;
Monthly track and measure transportation providers’ performance;
Logistics network optimization;
Handle customers’ complaints and ensure follow up for closure all corrective actions related to logistics;
Propose and lead logistics process improvement initiative
Warehouse Support Responsibilities
Inform warehouse keeper on goods receive, confirm and record qty, docs, damage and etc;
Verification of warehouse billings and initiate payment processing
Monthly Inventory reconciliation with 3rd party warerhouse;
Documentation(inbound pics file, damage file, put COA & CIQ in system and etc.);
Monthly track and measure warehouse providers’ performance ; 6. At least twice per year visit/food safety audit and stocktaking in 3rd party warehouses; 7. Inventory reporting(shelf life, expiry, damage and etc)
50% Inbound responsibilities (exstock only)
Major in logistics or management is preferred
Minimum of 1~3 year relevant experiences
Quick learning and sharing with colleagues
Can work under pressure
ERP system is preferred to be used
Basic English is requested

202

Engagement Support Representative Resume Examples & Samples

Education / Experience: College degree, Project Management, 6 years as SME, or Management in the IC field
Must have knowledge of EUCOM/AFRICOM
Demonstrated ability to thrive in a high energy, high visibility workplace environment
Must have demonstrated presentation skills and experience interfacing with the customer

203

Sales Lead Support Representative Resume Examples & Samples

Conducting outbound calls to warm prospects and existing clientele
Selling National General Insurance as an organization
Connecting prospective clients with Licensed Sales Agents
Conducting Requests for Quotes

204

Operation Support Representative Resume Examples & Samples

Assist the Operations Management to control a streamlined process by which inbound communications from riders travel through the rider support pipeline smoothly and are handled efficiently
Assist in the development of training materials and processes to manage day-to-day duties within the support team
Be the first touch point for riders, answering rider email correspondence

205

Customer Care Support Representative Resume Examples & Samples

Answers first level incoming customer support requests in a fast-paced environment via phone, email, or chat. Assist customers who request support ranging from product training and troubleshooting, account-services related requests (billing / license management), and requests to cancel service as detailed below
Supports ongoing management and retention activities, including research to determine the root cause of the issue or problem. Identifies best approach for retaining business based on client’s situation
Takes initiative and identifies potential issues
Works on issues that range from answering product questions to providing basic to moderately complex technical support when caller is experiencing difficulty using a product
Provides instruction on use and application of products; answers questions; issues temporary passwords; asks questions to determine customer's configuration and needs; makes recommendations regarding product selection to current or prospective customers
Responds to billing or contract questions, including assisting with updating credit card information, setting up promotional pricing plans, canceling accounts and issuing refunds
Assists with product installation and/or access, remote printing and difficulties with firewalls, audio and recording technologies
Performance is primarily measured through Net Promoter surveys to customers, but also include measurements around production, availability, contributions to team, and contributions to product improvements
Keeps current with product knowledge regarding features and functionality, as well as billing and promotional programs
Records details of interactions into the Salesforce.com iCare Case Management System
May mentor more junior members of the team
May participate in Beta testing of both new and existing products
Participates in customer-focused projects of interest
Engage in projects related to customers as well as internal process improvements
Customer-focused – what we do revolves around the customer!
Ability to create customer love under challenging circumstances
Ability to think critically, troubleshoot and solve complex problems in a fast-paced, changing environment
Ability to excel in data-driven, metrics oriented environment
Ability to excel in a team environment and put team goals ahead of personal goals
Has a keen interest in Software-as-a-Service (SaaS)
Background in computing (Mac & PC), networking, using various web-browsers, PC troubleshooting, firewalls and proxy servers a plus
Experience using Microsoft Office or other word processing tools required; Word, Excel and Outlook experience desired
Demonstrated ability to listen, assess, determine and communicate corrective measures
Basic mathematical skills
Must have good verbal and written communication skills
English-speaking proficiency is required; bilingual skills a plus
1-2 years customer service/support role within the service industry
Bachelor’s Degree or equivalent experience preferred

206

Financial Services Support Representative Resume Examples & Samples

Ensuring all aspects of title work is handled end to end. Following up on unpaid files pending title work completion. Responding to customer inquiries for missing or delayed title work
Complete accurate data entry into system/portal and down payment requirements are entered to enable funding to produce documents, creating RBFS fee Invoices
Following up on deficiencies and ensuring a timely and efficient funding process so that Ritchie Bros. Auctioneers is paid within 7 days from the auction
Build relationships with the Account Managers, Transaction Support Representatives, and funding sources or individuals designated at Ritchie Bros. Auctioneers auction sites
Prepares and completes perfect Data Entry by
Matching pre-approvals with equipment cost and serial numbers is critical
Ensuring the equipment details and the structure of the deal are correctly entered into portal
Generating RBFS fee Revenue invoices
Communicated effectively with Sales and Doc and Funding
Ensuring accurate release information is emailed to RBA and Account Managers in a timely manner
Preparing a file for early release and Director approval
Manage documentation deficiencies by
Utilizing templates and other resources to prepare a document package for delivery to TSR’s
Following up on Original loan documentation as required by lender
Act with a high level of customer with external customers and internal team members
Responding to requests for information/clarification regarding documentation and funding situations in a professional and efficient manner
Escalating more serious situations/problems to the Account Manager as needed for speedy and equitable resolution
Maintaining a positive working relationship with team members and auction representatives in order to quickly and efficiently resolve issues/problems before they result in loss of business

207

Technical Support Representative A Resume Examples & Samples

Provide technical support to customers and resellers over email, phone and chat mediums
Create, revise and publish internal and public facing product solutions
Document, escalate and follow through with product bugs and/or issues
Technical understanding of one or multiple of the following protocols and systems
Application layer technologies including, but not limited to DNS, SSL/TLS, SMTP, POP3/IMAP, HTTP/HTTPS, SMB/CIFS, NFS
Basic knowledge of LINUX/UNIX OS including, but not limited to UNIX / LINUX/SUN/BSD/ MAC etc
Experience and knowledge with RAID technologies and differences Production use of CRM systems, such as Sales force, Bugzilla, Jira etc
Basic TCP/IP troubleshooting Linux command line troubleshooting
Previous customer facing job (customer service, support, etc)
Candidates will be given a pre-employment examination testing their knowledge of the required skills outlined in this job posting

208

Business Support Representative Resume Examples & Samples

Be the centre of expertise for GBS Europe in the ERP systems and components of various Satellite systems through the process of analysis, investigation and coaching
First point of contact for BP for any written form of enquiries from both new and existing customers and consumers or by internal customers within the BP Businesses
Log, assign and track progress of queries and customer requests from receipt to completion,
Validate and control all invoicing requests from Company Policies point of view
Manage escalations related to any data discrepancies
Support and manage price/invoice related query or complaint
Minimum 1-2 years relevant Customer Service, Pricing or Invoicing knowledge

209

Forward Support Representative Resume Examples & Samples

Supporting in-house and out-in-the-field technical demonstrations
Interacting with customers and providing direct technical support
Preparing gear for operational readiness
Conducting on-site Wave Relay® basic training courses
Acting as a direct liaison to military end-users
Working with Field Service Representative to escalate higher level technical issues
Ensuring customer has technical support required to complete mission
5 years of experience with tactical and/or strategic radio communications systems
Basic understanding and working knowledge of networking and IP scheming
Proven troubleshooting experience on communications systems and architectures
Experience managing equipment inventory and readiness
Experience conducting training to small and large groups
Must be willing and able to travel up to 15% of the time
Must have a United States Security Clearance or the ability to obtain a United States Security Clearance
United States Secret clearance or higher
Comprehensive knowledge of Mobile Ad hoc Networking
Testing and evaluation experience
Experience with Wave Relay® products and other tactical communications systems
Electrical troubleshooting experience and/or certifications
Electronic troubleshooting experience and/or certifications

210

Miser PC Products Support Representative Resume Examples & Samples

Minimum of 2 year’s day-to-day working knowledge of a Microsoft OS-based server/client environment
Knowledge of FIS' products and services highly desired
Excellent client service skills that build high levels of client satisfaction for internal and external clients
Demonstrated ability to persuade and influence others on the best approach to take

211

Senior Business Support Representative Resume Examples & Samples

Contribute positively to achieving individual, team and organisational targets
Develop and maintain a professional working relationship with internal and external stakeholders
Monitor and validate pricing master data which includes customer hierarchy, prices, discounts, rebates, contracts, investments, promotions, Net Hard Floors (NHF), Target List Prices (TLP) etc
Compliance with Company Customer Policies and ensure that Delegation of Authority is in place for any amendment of existing data and for new requests
Manage escalations related to price - and data discrepancies
Support and manage complicated price/invoice related query, complaint or escalation
Track the SMART pricing initiatives that have been agreed and report progress to Pricing Manager, Sales and Marketing including areas for potential action. Link with Cluster LBM Demand manager to update pricing initiatives into LBM forecasts
Monitor continuously the pricing waterfall implementation and pricing DoA across all channels to ensure compliance to the customer policy
Produce pricing analytics and ensure price file maintenance and MI is completed to the regional standard as defined Ensure MI and reporting issued monthly, quaterrly, annually to all stakeholders on time with commentary
Ensure all pricing issues are supported by relevant data for decision making purposes to make sure decisions are made based on facts not anecdotal evidence / emotion alone
Ensuring the implementation of the customer policy (pricing) in a disciplined and structured approach within the country / channel / cluster / region and monitoring of pricing interventions whether derived in cluster or region with net $ and customer impact summaries
Federal behaviours and compliance to Customer Policy are critical to ensure we can optimise our growth opportunities in the market with complex Routes to Market and complex and emerging channels. (B2B2 and B2C)
Ability to reliably work with our MI systems and complex excel workbooks, sometimes with incomplete data, fuzzy logic or assumptions to provide the information needed for decision packs
High analytical skills
Ability to work under time pressure and to prioritize multiple tasks
Must demonstrate high reasonable level of proficiency in Excel
Show an intermediate level aptitude for systems applications (SAP and Siebel)
Minimum 3 years relevant Customer Service / Finance
Relevant pricing knowledge
All candidates will have the following (minimum) abilities

212

Data Center Technical Support Representative Resume Examples & Samples

5 Years of experience working with Windows Server 2008 & 2012
Associate or Bachelor’s degree in an IT related discipline
Application installation experience in a server environment
Monitors incoming cases and e-mails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue

213

Student Support Representative Resume Examples & Samples

Provides immediate, ongoing, and efficient information and problem resolution to students in a timely manner via telephone, e-mail, or electronic chat
Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA))
Develops efficient conflict resolution strategies and communications
Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in enrollment management
Resolves routine and escalated customer concerns in a professional and efficient manner
Maintains a productive working relationship with other APUS departments, such as financial aid, fulfillment, military assistance, student services, marketing, admissions, etc
Meets or exceeds performance goals as determined by the associate vice president, enrollment management
Adheres to assigned work schedule, which may vary and include evening and weekend hours
Assists other team members with special projects as assigned

214

Station Support Representative Resume Examples & Samples

Liaison between station management and internal/external customers
Relied heavily upon by station management to track availability, performance trends, uniform ordering and scheduling to meet the administrative and operational requirements of the station
Assist in the stations budget process by tracking monthly expenditures
Track revenue contracts and generate monthly statements of services rendered, ensuring that all revenues are properly stated
Monitor and interpret rent and lease contracts, providing accuracy and understanding of all related expenses
Responsible for all aspects of the monthly reports, including completion of landing fees
Interact in a professional manner with inter-company customers regarding invoicing, payable and receivable issues by coding and verifying the accuracy of billings
Administer to the employees by providing them with the tools needed to do their jobs properly, including uniforms, benefits information and vacation schedules
A support to the management team with the interpretation of the company’s policies and procedures in accordance to the employee handbook
Involved in the hiring process and adherence to the administration of the hiring procedures
Support the termination process
Monitor and complete all administrative paperwork for OJI’s, ensuring safety within the station is #1 priority
General organization of administrative office, including answering phone, typing letters and memos, and filing including employee confidential personnel/medical files
Develop, create and distribute newsletter and other communications
Organize and execute employee events
Create and disseminate reports relating to operational performance
Natural curiosity and ability to learn
Strong creative, design and publishing skills
Familiarity with applications used in creating newsletters and other materials
Experience with photography and editing software
Basic understanding of airline industry
Familiar with Microsoft Word and Excel

215

Application Support Representative Resume Examples & Samples

Answer inbound calls, chats and resolve customer issues
Ensure customers sign applications and minimize loan withdrawals by overcoming customer’s concerns and selling the caller on features and benefits of our services
Convert leads into completed loan applications
Contact existing customers to address questions or to follow up on current marketing campaigns
Contact potential customers who have not completed a loan application
Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
Apply a professional attitude and image for all internal and external customers
Perform other functions as assigned by management

216

SSD Tech Support Representative Resume Examples & Samples

Supports managers, clients and team members on system deployments projects related to a vast number of imaging modalities, across multiply clinical departments
Develops and maintains project support materials such as: work plans, meeting agendas, minutes, issue logs, and other support documentation
Coordinates and supports meetings with regional/local clients, other functional business units, and vendors as needed
Collects data and runs reports from multiply systems for clients at various levels in the organization
Trains and supports system end users through the pre-deployment, go-live, and maintenance phases of the system life cycle
Collect data from physician leadership such as chiefs and physicians in charge to determine business rules that need to be applied to the MDS system configuration build
Independently interpret collected data to determine application of business rules within the system
Determine system configuration for individual departments, and apply the business rules for medical center, department or individual use
Revise workflows according to best use of the system and department needs
Autonomously deliver training curriculum to varied audiences such as physicians, chiefs, DAs, and schedulers
Manage work sessions to facilitate timely completion of curriculum content
Adjust curriculum as needed based on department workflow knowledge and needs of attendees
Should this position be determined to be union, it will be returned to the bargaining unit in accordance with the Collective Bargaining Agreement
Previous related analytical and/or consulting experience preferred

217

Student Support Representative Resume Examples & Samples

Implements registration of all students through PeopleSoft database; enrolls new applicants into respective On-Campus and Lab classes
Updates class information within PeopleSoft
Responds to general questions regarding Education, Alumni Association, Gems & Gemology, and workroom schedules, by telephone, mail, email or facsimile; listens to voicemails and replies in all modes of communication with a sense of urgency
Provides customer service such as, but not limited to, answering questions from visitors, giving tours of the school facility, explaining details pertaining to the catalog, and describing classes
Updates and maintains student files in computer database(s) and in hanging files
Evaluates students' qualifications in light of admission requirements and makes recommendations relative to admission
Instructs, assists, and advises prospective applicants/students in complying with government regulations
Instructs, assists, and advises international prospectives/students in complying with government regulations concerning status, immigration, visas, passports, permission to work, and related matters
Instructs, assists, and advises international prospectives/students in procedures for exiting the United States, and in obtaining legal changes of status, extensions of stay, or optional practical training
Generates international student I-20 documents in the Student and Exchange Visitor Information System (SEVIS) which allows students to apply for an M-1 VISA
Manages international student information and records within SEVIS
Provides instructions and assistance to international students at student orientation to include, but not limited to, understanding various documents, rules pertaining to travel, enrollment procedures, and medical insurance
Serves as back-up to fellow Student Support Representatives (SSR); answers and forwards incoming calls; takes messages, as appropriate
Communicates effectively, is affable and creates a comfortable work environment with co-workers and management, and deals with others effectively, courteously and professionally under pressure
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
AJP required or willingness to obtain upon hire
Thorough knowledge of other GIA courses or willingness to obtain
Strong computer skills with expertise in PeopleSoft and other relevant software applications (Windows, Word, Excel, Power Point, etc.)
Flexible, self-motivated, team-oriented, and solution-oriented to effectively deal with a variety of people and situations
Must possess strong verbal and written communication skills
Proven customer service orientation and follow-up to ensure customer satisfaction
Ability to work well in a fast-paced, multi-tasking environment
Knowledge of government, accreditation and Education department policies, guidelines and practices as related to all On-campus lab classes and programs
Associate's degree (A. A.) or equivalent from two-year college or technical school required; Bachelor's degree (B.A. or B.S.) preferred; and three years related experience and/or training; or equivalent combination of education and experience
Knowledge of gem and jewelry industry preferred
Bilingual or multilingual preferred
Communicates effectively, gets along with coworkers and management, and deals with others effectively and professionally under pressure
Work is performed in a designated professional office workstation and environment
Extensive use of office equipment to include computer, calculator, copier, fax, and other business related machines and software

218

Inbound Technical Support Representative Resume Examples & Samples

Upsells to customers as necessary
Familiarity with Microsoft Windows, Word, and Excel applications
Ability to stay composed and objective

219

Isc Customer Support Representative Resume Examples & Samples

Perform front-line “service desk” support, serving as the first point of contact for resolution of HR and Payroll inquiries directed to the ISC by the University’s faculty, staff, and student workers
Identify, research, and resolve user questions and inquiries regarding Workday functionality.?Act as first level technical response to items such as login issues, information in Workday that appears to be incorrect, etc
Resolve inquiries based on established ISC policies and procedures and adhere to service center processes and workflow
Answer a high volume of inbound calls in a fast-paced service center working environment
Assist walk-in customers with routine questions and/or by reviewing materials, asking questions, and determining the appropriate Workday process
Manage high-volume workloads by multi-tasking, coordinating with peers, and communicating with customers as required
Coordinate efficiently with a combination of HCM, Benefits, and Payroll resources within the ISC and advanced domain experts external to the ISC to address inquiries that should be escalated
Utilize ServiceNow to facilitate management of inquiries/issues in accordance with established protocols
Escalate complex issues to Sr. Customer Support Representatives or Tier 2 specialists within the ISC as well as in Central Business Units (CBUs) external to the ISC as required
Use ServiceNow to facilitate management of inquiries/issues in accordance with established protocols
Assist with the identification and verification of additions/changes to the ISC working repository of knowledge content
Assist in developing and verifying relevant content to support ISC training; provide feedback routinely to training team to assist in determining where additional campus training is needed
Function as front desk receptionist for the ISC as scheduled; take messages for staff and management
Perform related duties as required

220

Isc Senior Customer Support Representative Resume Examples & Samples

Perform front-line “service desk” support, serving as the first point of contact for resolution of HR and Payroll inquiries directed to the ISC by the University’s faculty, staff and student workers
Act as Que Coordinator to triage and escalate issues to the appropriate place for resolution
Conduct training and/or orientation to teammates and campus customers in human resource/benefits/payroll rules and institutional policies and procedures
Provide assistance and support to employees in the ISC Customer Support Representative role
Manage and resolve complex inquiries routed to Tier 1 based on established ISC policies and procedures and adhere to service center processes and workflow
Assist walk-in customers with non-routine questions and/or reviewing materials, asking questions, and problem solving with the customer to determine the appropriate Workday process
Serve as a liaison between Workday end users and other ISC staff to ensure timely, appropriate transfer of information and response to inquiries
Escalate issues to Tier 2 specialists within the ISC as well as in Central Business Units (CBUs) external to the ISC as required
Support periodic Workday update processes, including testing of employee self-service functions
Lead the identification and verification of additions/changes to the ISC working repository of knowledge content
Assist in developing and verifying relevant content to support ISC training
Work with Tier 2 and Tier 3 teams to identify and implement process improvement opportunities within the ISC
Take messages for staff and management

221

LG Customer Support Representative Resume Examples & Samples

Customer Order process via EDI & Commerce Hub system – the ability to handle high volume of requests with ease, and the ability to address customers’ questions efficiently & accurately
Provide quick response to customer /consumer needs to maximize customer satisfaction, provide alternative model etc. to resolve customer needs quickly
Passionate about customer satisfaction and issue resolution

222

Support Representative Resume Examples & Samples

Support I-9 and E-Verify program by accepting and updating systems with NEW hire information and RENEWALS/Updates on existing employees
Maintain integrity of PFile program utilizing case management tool while adhering to retention policies
Audit and reporting functionality supporting all aspects of HR Administration by scanning paperwork related to employee events/supporting documents with a precise QC component
Respond to inquiries from business partners and employees related to service credit, employment history, and erroneous data
Research and analyze employee records and make necessary correction
Exemplary level of customer service, clear verbal and written communication and collaboration with HR and business partners both internally and externally
Support business partners by providing accurate data, timely processing, and reliable subject matter expertise
Support special projects
Telephony component and email correspondence
High Schoool diploma or GED
HRIS understanding
Requires the ability to think strategically; must have excellent problem solving and organizational skills
Must be able to work in an environment under constant demand, while handling multiple projects, shifting priorities and a large volume of problem resolution
Proficient with Microsoft Office – Word, Outlook and Excel

223

Data Services Support Representative Resume Examples & Samples

This position works closely with our clients to assist with the addition or removal of accounts from the ACD service
Actively consult & communicate with clients regarding the details associated with new data setups activity in a timely manner
Follow up on pending requests and resolve issues as they arise
Work collaboratively with our data partners and other teams at SS&C/Advent to ensure client needs are met
Continuously monitor cases & communicate status updates to internal/external constituents as appropriate
Effectively document customer and data partner interactions within Salesforce cases and email
Strong emphasis on supporting & promoting teamwork & keeping management informed of areas where processes may be improved
Using knowledge of SS&C/Advent’s organization to maximize effectiveness as a resource for clients
1-2 years of experience in customer-facing or client service organization
Experience in a financial services back office or operations environment, or other experience demonstrating the ability to process a high volume of requests with great accuracy
Experience using Microsoft Office tools and Salesforce
Required individual characteristics include
Experience within financial services utilizing technology
Knowledge of the financial industry, including different domestic and foreign financial instruments
Previous support or client services experience
Previous experience using a CRM to track tasks and client requests

224

Sales Operations Support Representative Resume Examples & Samples

Develop / maintain communication with sales and management while facilitating the exchange of marketing intelligence
Manage, plan, and provide sales reporting and analytics utilizing Salesforce for pipelines;bookings data, dashboards, etc
Provide reports and analysis for territory planning, design, and optimization
Assist with Sales Plan and Quota Plan, including quota allocation and modeling
Assist with Training and Support of all sales teams with Salesforce, including the onboarding of new sales employees
Partner with Sales team to deliver timely, critical solutions to sales applications
Manage the RFP process for RFP’s that our organization will be submitting
Work on other ad-hoc projects as required by Sales management
Experience: 1 - 3 years of operations, marketing, market research, sales, or financial analysis preferred
Experience in a sales organization, particularly in SaaS preferred
Demonstrated evidence of strong analytical skills, statistical analysis, and database management
Salesforce CRM experience
Detail-oriented, self-motivated with excellent written and verbal communication skills
Ability to work cross-functionally within the organization required (sales, marketing, finance, etc.)
Adaptable to a fast-paced environment
Comfortable using analytical skills to find solutions to complicated problems

225

Inbound Support Representative Resume Examples & Samples

Field inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service
Counsel customers/agents on underwriting eligibility and policy coverage and/or options
Within established timeframe, provide phone requested quotes to customers/agents for changes to existing lines or products
Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents
Accountable to build/maintain effective relationships with customers/agents
Customer service experience (face to face or phone)
Prior insurance experience

226

Technicial Support Representative Resume Examples & Samples

Advanced networking and server troubleshooting skills
Experience with backup & recovery platforms (Asigra, Ashay, Veeam, Rapid Recovery, etc.)
Working to above average understanding of concepts of Security, Encryption, Compression, the Cloud, Big Data, File Systems
Experience with Storage configuration / Raid / VM storage pools
Working to above average knowledge of VMware, HyperV, and Storage environments
Ability to write simple to complex SQL queries and PowerShell scripting
Above average knowledge of Linux, Unix, and Apple operating systems

227

Sales Order Support Representative Resume Examples & Samples

Understand the basic profile of the customers in the relevant sales region and their most common needs and expectations
Listen to the customers and focus quickly on those needs and expectations
Tailoring the support approach to fit particular customers and/or interactions
Act as a customer advocate to other internal departments of Allegion
Communicate directly with channel partners within an assigned territory to identify and resolve issues and inquiries including order status, order expediting and tracking, change orders, document reprints, returns, credits, warranty, price and availability (price book and lead time requests), and other general product inquiries as needed
Research, document, and administer product warranty programs including credits, replacements and RMAs for all Allegion products procured by the channel partner, including appropriate escalation to other teams where required
Gather and document service request information from the channel partners through the effective use of CRM tools
Work with internal departments throughout the sector via factory liaisons to ensure timely and accurate information is provided to channel partners
Proactively monitor channel partner accounts within the assigned territory on a daily basis to resolve potential issues that may impact the quality of the delivery and service/support pieces of the customer experience
Gather information for the measurement, analysis and reporting of daily activities, as well as for building business intelligence on channel partners
Serve as liaison to assigned SSC to continually provide updates on customer issues or interactions. Actively participate in SSC staff meetings
Maintain awareness of all Allegion policies, guidelines, and procedures to ensure compliance
MS Office, CRM, InContact, Oracle
Knowing basic product and features for assigned brands/product category
Prioritizing and organization work effectively. Managing multiple service requests

228

Financial Institution Support Representative Resume Examples & Samples

Must have at least 18 months of professional experience in a financial institution in a banking operations area
Must have 12 months of customer support experience
Must be able to work Monday - Friday from 11:00 am to 8:00 pm
Teller experience preferred
Experience with troubleshooting techniques
Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem
Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades
Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions
Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level
Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue
Participates in training programs to continuously improve product knowledge and service skills

229

Operation Support Representative Resume Examples & Samples

Performs repair purchase order review to identify the work scope requested by the customer. Creates repair work order in company database. Properly captures the work scope, warranty and financial conditions of the repair
Submits to Finance the request for new customer creation and for financial terms to be established
Evaluates warranty claims with respect to manufactures warranty period, entry of product into service, repeat failures, etc. Processes claims as appropriate
Ensures correct work order identification and coding of database records to accurately account for retrofit programs
Matches completed work order packages to the equipment received and awaiting repair
Creates subcontract PO for repairs requiring shipment to vendor or other Thales facility. Ensures scope of repair, customer requirements and vendor requirements are properly reflected on the subcontracting PO
Creates repair orders and subcontracting PO’s (when required) for work to be performed on company owned equipment
Completes the subcontracting transaction after equipment repaired by an approved vendor has been completed and returned to Thales or drop shipped to customer
Proofreads outgoing work orders to verify accuracy and ensure facility obligations are fulfilled. Verifies financial and warranty coding is accurate and complete. Ensures customer is in good financial standing prior to creating delivery request of repaired equipment back to customer
Ensures the repair database is updated regarding changes to customer contact, invoicing and shipping information
Supports team in completing all transactions within the targeted timeframes. Responsible for meeting individual and team targets set for accuracy and velocity of repair administration in SAP
Properly identifies loan and exchange core returns in WIP and ensures the return of Thales owned equipment back to the appropriate inventory locations
Executes exchange transaction in repair order when an exchange agreement has be reached between Thales and customer
Identifies opportunities to offer exchanges to customers to save TAT
Reviews blocked exchange stock to ensure that it is in the repair process. Responsible for troubleshooting blocked exchange stock that is not currently in the repair process
Assists in the buy/sell evaluation of exchange stock

230

Payroll Support Representative Resume Examples & Samples

Solve client problems; taking a broad perspective to identify solutions
At least 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
Demonstrated organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
Ability to collaborate and work in a team environment as well as work independently while making sound decisions
Excellent communication skills - both verbal and written

231

Payroll Support Representative Resume Examples & Samples

Client Facing with Assigned Non-Comp Payroll Client Base
Works in an inbound phone support model
Provides WFN/AutoPay Payroll Technology Support
Supports General PR, HR & Benefit Questions
Supports Payroll Processing Questions and Issues
Conducts Initial Issue Troubleshooting
Works with internal teams to resolve complex issues
Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed
Assists and supports Clients with Payroll processing questions and issues
Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations
Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client
WFN ( Portal)
PR Module, HR Module, TA Module
Tax Registration
High-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP
Strong Research Skills

232

Payroll Support Representative Resume Examples & Samples

Participate within Agile SCRUM teams
Review requirements and user stories produced by Product Owners
Review and create software design documents and functional specifications
Ensure that software design documents and functional specifications address requirements and user stories
Implement coding solutions to meet requirements
Work in Test Driven Development environment, leveraging QA automation test suite to provide unit tests and integration tests for all new functionality
Ensure that coding solutions use resources efficiently and are scalable
Resolve QA (internal) and customer facing (external) issues logged against coding solutions
Mentor team members on new features and new technologies
A minimum of 8 years software development experience
A robust understanding of front-end technologies, Object-Oriented JavaScript, AJAX, XHTML, HTML, XML/DOM , Node.js, Angular JS, React JS, JS-Based framework
Hands on experience with Agile Methodologies and Test Driven Development
Experience with test automation frameworks
Thorough understanding of Object Oriented principles (Analysis and Design)
Experience with Web Services (REST, SOAP, XML-RPC, etc) and multi-threaded applications
Experience with relational databases and data access (JDBC/DAO/SQL); Oracle strongly preferred
Familiarity with Java and an in-depth understanding of other Java technologies, including JDBC, JMS, and messaging (e.g. MQ Series, Oracle AQ, JMS, etc.)
Experience in developing and driving SOA strategies within large enterprises and deploying SOA
Full lifecycle development experience on large projects, creating distributed and scalable business systems
Self-motivated team player who excels in a collaborative environment, has a strong sense of personal accountability, and contributes beyond job role and responsibilities

233

Application Support Representative Resume Examples & Samples

Provide technical support to clients regarding the resolution of software and operating system issues via phone or remote access for all supported applications or products
Responds promptly and professionally
Analyzes client issues to determine if resolution can be found on initial call or if second level support is required. Supports and installs upgrades and assists in all technical problems (i.e.. performance, security, etc.) for the ADP supported products
Effectively troubleshoots, replicates and develops workarounds for client issues
Documents and communicates the results to the client and/or Corporate Development
Maintains appropriate records of client contact through the CRM system
Uses Knowledge Management database to locate solutions to issues
Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional
Proficient browser web support / troubleshoot user access issues/rights issues, assist with website customization
Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues
Assists in new product pilots and roll-outs to other departments and clients. Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner
Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues
Mentors and trains newly hired associates to ensure successful integration into the role
Identifies training needs for the department and assists with training development programs. Provides feedback to management
Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner
Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings
Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products
Assists in developing internal documentation to support new features and procedures for product enhancements
1 - 3 Years Client support experience
Bachelor's Degree Preferred or Equivalent in Education - Experience
MCP Preferred or Equivalent experience
Microsoft office suite, client server, Operating Systems, TCP/IP
Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing

234

Store Solutions Technical Support Representative Resume Examples & Samples

Provide first line technical support for technology hardware and software and troubleshoot maintenance equipment issues at store level
Route store level inquires to specific corporate departments who can take action on issues and/or answer questions appropriately
Monitor, evaluate and analyze system alarms via Device Monitoring applications. Create calls and dispatch technicians as necessary
Identify and escalate priority issues
Review and recommend modifications to procedures and processes to Management team
Coordinate service with Facility Support Technicians, Field Technicians and Dispatch Specialists to address equipment issues at store level
Contact outside service providers to handle issues as deemed necessary
Use reports and technology as a tool to ensure issues are resolved
Provide on-the-job to new employees
2 years Call Center or Help Desk Experience

235

Customer Support Representative With French & Italian Resume Examples & Samples

Post sales - RMA and escalation of more technical queries
Providing post-sales support to APC’s customers. Validate entitlement, assisting customers with unit diagnosis, troubleshooting and completing RMA’s when necessary Assure a proper escalation to the 2nd level support when necessary
For pre-sales customers this will involve referring customers to local resellers / creating web orders, once customer’s specific needs have been identified. Identifying opportunities and escalating to the correct APC contact. Advising customers on the correct solution for their requirements
Logging customer details and problem description for all Customers. Escalating cases to the technical support engineers for advanced troubleshooting and resolution
Follow up on leads generated from marketing activities; Identify opportunities from the leads and enter opportunity into InTouch for follow up by sales
Education - Bachelor’s Degree requested
Fluent in French and Italian
Minimum 1 year experience in customer support is desirable
Ability to multi - task (logging queries while speaking with customers)
Previous CRM experience of advantage

236

Academic Integrity Support Representative Resume Examples & Samples

Support the AI Manager and all staff regarding academic integrity policies and procedures
Assist the AI Manager with professional development opportunities for instructional staff as it relates to Academic Integrity
Support the AI Manager in research and implementation of appropriate academic integrity trends as they relate to instructional best practices both in the online and traditional environments
Maintain a high level of collaborative work with teachers on individual academic integrity cases
Support all stakeholders including but not limited to external school personnel, instructional leaders, parents, students, teachers, and FLVS counselors regarding academic integrity issues
Support the process of delivering proctored exams for students
Ensure accuracy, efficiency, and proper use of the academic integrity database
Evaluate, audit, deduce, and/or assess data and/or information using established criteria
Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrates respect for others
All work responsibilities are subject to having performance goals and/or targets established
One year experience working in education, preferably working in VSA and the FLVS LMS
Strong knowledge of customer service
Knowledge of VSA administration
Knowledge of the basic principles of the credit production process
Ability to prioritize tasks and meet aggressive deadlines
Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives

237

Remote Technical Support Representative Resume Examples & Samples

Resolve hardware and software related problems which come as service requests in a queue
Communicate resolution steps with customers over the phone and email
Provide technical assistance to the IBM Field technicians on site, including steps how to install or replace certain part from the different product sets
Gain extensive knowledge on our IBМ's products from the SAN and Storage Systems domain
Engage and collaborate with other support groups based on their knowledge and responsibilities in the Remote Technical Support Center
Contribute to high client satisfaction by meeting contractual obligations and customer expectations
Strong communication skills in English /verbal and written/
Logically and analytically minded
Affinity in resolving technical problems
Motivation to learn new technologies and willingness to develop in-depth technical carrier
Knowledge of the SAN and Storage basic concepts will be considered as strong advantage

238

Bbone Support Representative Resume Examples & Samples

Commerce Management: facilitates campus ID card issuance, cashless payment processing, account management and reporting on-campus, off-campus, and online
Security Management: monitors all campus activity using integrated door access control, video surveillance and mass notification capabilities
Receive and record incident-related information using a variety of tools, techniques, and procedures
Use knowledge and skills to address customers’ needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer
Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Is accessible and available to multiple customers
Establish priorities and communicate rationale and time frame clearly to customers. Overcomes constraints to meet established deadlines
Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our clients
Provide exceptional client management inclusive of excellent communications, responsive follow through, and advocacy for client issues within internal departments
Manage customer expectations through to successful completion and user satisfaction
Provide after hours coverage through on-call pager on a rotating basis throughout the year to support clients on weekends

239

Commercial Transport Technical Support Representative South East of England Resume Examples & Samples

To contribute to the achievement of the annual plan on GCM, Net Sales and Working Capital for the business unit
To provide day to day practical and advisory technical support to body shops and repair centres, ensuring optimum performance of products and services, for CT & Industrial
To develop generic technical plans (paint, equipment, repair process, productives) to meet the needs of Refinish Customers (existing and competitor held business)
To stay abreast of and report on customers’ needs and competitor / market / supplier (e.g. equipment) activity
To lead field based technical activity to ensure successful implementation of technical support for an agreed account portfolio, (via materials such as Best Practice manuals, coaching etc.)
To provide technical recommendations to specific customers to achieve requirements and / or resolve problems
To support end users where applicable on colour issues using all PPG’s guidelines & tools to deliver the required end result
To maintain a high profile of customer communication including sales visits, agreed site visits, email and phone correspondance
To provide timely and accurate account management process reporting – internally & externally
To work with other departments of Refinish (Sales, Marketing, Training, PineTree etc) to enhance the technical offer to UK&I accounts
To participate in the technical activity of PPG group (NPD process, bench-marking, focus meetings, supplier support etc.)
To contribute in supporting and growing Brown Brothers (BBD) and BBD customers
To direct and manage all activities in compliance with the PPG Blue print objectives, EHS goals, Quality, Business conduct and code of ethics policies
NVQ level 3 or 5 years practical experience of Paint Refinish / Market
Good working knowledge of all the PPG Group product range & processes
Excellent communicator at all levels – Written and verbal
IT Literate (Microsoft office products)
Valid Full Driving License

240

Call Center Technical Support Representative Resume Examples & Samples

Assist customers with technical questions
Assist technicians with technical questions
Upload and download programming changes
Train and assist less experienced or new employees
Schedule service calls
Call dispatchers regarding service calls
Field questions from customers whose calls have been misdirected
Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet
Knowledge of company functions is essential to this position
Excellent communication, listening, and telephone skills
Excellent teambuilding, customer service, and interpersonal skills
Must possess good decision making, problem analysis, and negotiating skills
Must be very organized and detail oriented
Technical alarm programming, maintenance and installation skills helpful
Occasional need for creativity, mentoring, and training skills
Continuous use of discretion is necessary
Typing of 30 wpm
Ability to perform clerical duties
Ability to speak effectively before groups of customers or employees of organization
High school diploma or General Education Degree (GED) and one year field work in the alarm industry or equivalent time as a Help Desk Level I
One year experience with Ademco products or similar control products is preferred

241

Internet & Phone Tech Support Representative Resume Examples & Samples

Past experience with diagnostic applications required
Working knowledge of all customer equipment and cable plant required
Two years of practical troubleshooting and technical analysis preferred
Good interpersonal and communication skills required
Strong knowledge of HSD/voice network layout required
Strong PC skills required. Must be proficient in all Windows systems, Microsoft Office applications, diagnostic applications, field diagnostic equipment, various electronic devices and peripherals
Understanding of installation aspects related to cable television, data and voice service ideal
Thorough knowledge of PC hardware and software configuration and installation, computer networking and IP, web browser, hubs and homenetworking required
Individual must be technically savvy and able to learn new technology and program applications quickly
Individual must be focused on making our organization the best provider of customer care

242

Station Support Representative Resume Examples & Samples

Assist management in executing all bids for the Customer Care and Customer Operations groups, including coordination with work group management to ensure suitable staffing levels are met
Act as key stakeholder in the extensive process of preparing, posting, and awarding station bids (6-8 per year), open time bids (12-14 per year), and annual vacation bids
Support movement requests for employees, including new hires, system transfers, in-station transfers, terminations, resignations, retirements, military leave, suspensions, and leaves of absence
Provide a high level of service for front line employees to adjust schedules, maintain documentation, and answer questions related to all aspects of the movement process
Perform various WorkBrain updates and audits including exception reports, day-at-a-time (DAT) vacation usage, and employee vacation / sick / FMLA / OJI balances
Cover sick calls and OT for operation and communicate coverage to management
Prepare employee duty rosters and operational documentation throughout the day
Complete necessary paperwork, update spreadsheets, and enter necessary WorkBrain information
Assist employees with WorkBrain, payroll, leaves of absence, OJI, and timesheet related questions
Ability to maintain strict confidentiality of sensitive information
Ability to accurately complete data entry manually and electronically
Working knowledge of Word, Excel, and Outlook required
Working knowledge of WorkBrain preferred
Working knowledge of accounting principles preferred
Minimum typing skill of 40 words per minute
Must be able to read, write, fluently speak, and understand the English language
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs Security badges, if applicable

243

League of Legends Support Representative Resume Examples & Samples

Work effectively in a high energy, fast-paced, team oriented environment
Utilize proprietary and external tools and resources to identify and resolve player inquiries
Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience

244

Online Customer Support Representative Resume Examples & Samples

College degree is required
Strong attention to detail, good follow-through and tracking of campaigns metrics
Ability to be a self-starter and comfortable working with cross-functional teams

245

Partner Support Representative Resume Examples & Samples

Experience in customer service or any customer facing environment and advantage
Excellent communication skills in English, both written and verbal, additional languages an advantage
Quick learner and be able to comprehend interdependency of multiple programs/processes
Ability to stay calm, cool, and collected when dealing with difficult situations
Exceptional organizational and problem-solving skills; keen attention to detail
Strong team player but willing to speak up and share ideas
Ability to identify root cause of an issue/inquiry and offer solutions
Self-motivated in a cross-functional, fast-paced and dynamic environment
Hands on experience with PRM systems, Sales Force experience preferred
Proficient with MS Office Suite
Fluent English
Answer phone calls and respond to emails from partners by providing a positive experience in all partner interactions. Follow up on any open issues to resolve partner issues quickly
Support email inquiries into the VMware Partner Network regarding partner programs, partner account information, partner fees, opportunity registration partner rebates, etc. and respond within pre-defined SLA
Perform outbound calls when required
Update and maintain partner information in the partner portal
Summarize call, chat and email volumes to management
Provide partner feedback on programs, top inquiries, system issues to management
Escalate program/technical issues to the subject matter expert. Obtain management support to resolve open issues as required
Work closely with other PSC specialists in other regions and share info
Maintaining a Customer satisfaction of over 6.00 out of 7.00 at all time

246

Radiology Support Representative Resume Examples & Samples

Minimum two years of customer service experience in a business/medical office environment or six months’ patient registration experience
Computer skills, including online navigation
Previous Radiology experience preferred
Not applicable

247

Fleet Support Representative Resume Examples & Samples

Provide courteous, prompt and professional service to drivers and customers over the phone
Resolve customer concerns and respond to their inquiries
Address and record customer absences, product damage and customer resets
Process routine clerical transactions in-between phone calls
Proficient computer and keyboarding skills (MS Office, email, etc.)
Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
Strong multitasking with an emphasis on attention to detail
Proven ability to work in a fast-paced, team oriented environment
Flexibility to work a variety of shifts, including evenings and weekends, as required
Previous experience in a call centre or customer service environment is an asset

248

Vadwatch Telemonitoring Support Representative Resume Examples & Samples

Ability to assist patients with the setup of VADWatch equipment
Includes initial set up
Includes trouble shooting
Ability to follow up with team members to work through equipment issues
Be responsible for following up with patients regarding the return of VADWatch equipment
Work with VWTS to ensure INR compliance
Distinguish patients that are testing INR and not VADWatch
Review all incoming documents for enrollment in VADWatch
Review for accuracy and document in VADWatch chart
Obtain missing documentation via proper channels
Run weekly reports for each hospital
Send to VSS
Notify VWTS when patient is ready to be contacted for program
Receive and direct communication to all relevant team members on a routine basis
Enter VADWatch equipment orders
Into GP
Place on VAD schedule
Set up email confirmation for delivery in Fed Ex
Enter any supply orders that may come through
Provide phone support to Customer Service
Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements
Demonstrate consistency, proficiency and accuracy in daily use of Alere Home Monitoring operating systems directly related to specific job functions (including but not limited to SharePoint, VADWatch, CoagClinic, and Metro Learning)
Participate in development opportunities and on-going training
Experience with IOS / Apple products
Knowledge of Bluetooth connectivity
Outlook
Microsoft office suite of products
Excel
Power point
Ability to show consideration for and maintain good relations with others
Ability to use thinking and reasoning skills to solve problems
Ability to effectively build relationships with management and employees
Ability to find a solution for or to deal proactively with work-related problems
Ability to grasp and understand clinical concepts and issues
Proficient in Microsoft office; Word & Excel (ability to maintain and update spreadsheets)
Ability to communicate in writing & verbally clearly and concisely
Ability to organize oneself
Ability to attend job related courses & seminars as required, to perform effectively in current position
Ability to use equipment pertinent to job functions and requirements
Computer/software Skills
Equipment Usage
Telephone
Fax & photocopier

249

Operations Support Representative Intermediate Resume Examples & Samples

Review and decision accounts adhering to the charge off policy
Communicate with various departments and branch offices regarding all aspects of charge off
Researching a variety of account related issues
Reporting monthly data to senior management
Reviewing and processing accounts for special handling (i.e. POA, C&D, and written third party authorizations)
Completing Ad-Hoc reviews as assigned by management
Ensuring assigned tasks are completed in a timely and accurate manner
Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies
Maintaining a positive workplace environment

250

Festival Support Representative Resume Examples & Samples

Currently in school pursuing a Bachelor Degree
Basic computer skills to include word processing, spreadsheets, internet, etc
Must be flexibility, take initiative, and be self-motivated
Possess creativity skills
Problem solving/reasoning skills

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