Sales Support Representative Resume Samples

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A Reinger

Albert

Reinger

55459 Zulauf Forges

Houston

+1 (555) 518 6165

55459 Zulauf Forges

Houston

Phone

p +1 (555) 518 6165

Experience Experience

Houston, TX

Sales Support Representative

Houston, TX

Huel-Kulas

Houston, TX

Sales Support Representative

Understand status of performance to metrics and provide feedback on improvements in performance to standards and methods for improving efficiency
Assist Team Lead and National Account Managers with analytical input and management of select customers
Assists in the development, maintenance and execution of Caterpillar driven merchandising programs and may assist dealers with using these programs
Executes extensive development assignments/curriculum as part of an intentional development sales program (40%)
Assist Sales Reps with territory management (provide sales reports, research discrepancies, etc.)
Work with various internal systems to effectively manage work, document activities and communicate as necessary
Manage dialy, appointments, meetings, progress reports, etc. for outside sales management, focusing on time management and prioritization of the sales process

Detroit, MI

Inside Sales Support Representative

Detroit, MI

Deckow Group

Detroit, MI

Inside Sales Support Representative

Provide quotes based on mechanical drawings and specifications and work with the sales team to provide competitive solutions and quotes
Establish positive working relationships with the field sales force and be viewed as an expert regarding all product sales and application opportunities
Create and distribute various reports from SAP, Business Warehouse or internal online tools
Manage contract renewal process for assigned territory/region
Develop and maintain DLS forecast and coordinate with operations and field sales
Identify areas for improvement in the process of handling incoming calls
Is expected to manage multiple priorities

present

Detroit, MI

Customer Service & Sales Support Representative

Detroit, MI

Hackett, Hartmann and Robel

present

Detroit, MI

Customer Service & Sales Support Representative

present

Providing support and liaising with sales representatives to handle their special requests and inquiries
Promote teamwork and One KEMET culture
Maintain level of product knowledge, order management system, and Oracle
Create Premium Finance Agreements through the AFCO site
Use excel spreadsheets provided from various sources to prepare mass emails Research the weekly A/R report for SERVPRO, reach out to clients who have not paid, follow up with AFCO on any type of billing issue
Respond promptly, thoughtfully, and effectively to changing work environments, priorities and situations; handles multiple tasks
Provide feedback on all procedures with suggestions for improvements

Education Education

Bachelor’s Degree in Flexibility

University of Virginia

Bachelor’s Degree in Flexibility

Skills Skills

Demonstrated knowledge of and ability to apply math computation skills including working knowledge of a financial calculator
Good attention to detail; excellent written and verbal communication skills
Problem solving skills with the ability to look for root causes and implementable, workable solutions
Excellent professional sales skills: professional, polite and articulate
Strong ability to troubleshoot, problem-solve, perform research and analysis, and is extremely detail oriented
Ability to learn quickly and retain key knowledge of processes, policies and products
Working knowledge of Microsoft Office software. Intermediate knowledge of Microsoft Excel
Strong social and communication skills, with an ability to earn trust with customers, distributors and others within the organization
Ability to quickly grasp complex systems and procedures
Demonstrated knowledge of and ability to calculate casualty values and amortization schedules

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15 Sales Support Representative resume templates

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Group Sales Support Representative Resume Examples & Samples

Receive initial quoting request and ensure that all necessary information is provided
Manage calls from producers and clients, providing them with requested information or forwarding their call to appropriate department
Determine appropriate action for complex issue with minimal management involvement
Establish relationships with Underwriters, Producers and Group Plan Administrators
Submit Producer Change Requests (address, name), as well as track activity through our systems

Usbi Sales Support Representative Resume Examples & Samples

Series 7, 63 or 66 licenses required
Thorough knowledge of brokerage products and services, securities, investment instruments, and trading
Effective referral skills
Detail-oriented and ability to work independently

Sales Support Representative Resume Examples & Samples

Ensures the efficient and timely processing of all new sales
Acts as coach and tutor to the Sales Professionals to ensure processes are understood and complied with for the creation of complete and accurate Sales Packages
Assists with order and opportunity creation and routes through the SalesForce Process to assist AE's
Supports AEs in pre QC-ing the opportunity prior to Close Won as needed
Ancillary customer facing contact for all stages of the order process (pre and post Close/Won)
Monitors and reacts to order issues preventing successful installations by handling In Jeops and Rejects
Maintains thorough knowledge and understanding of all business products and pricing models in a growing innovative product mix environment
Maintains multiple databases (ICOMS, SalesForce.com)
Maintains and monitors customer and order information in Salesforce sales management software
Monitors sales order process and generates reports as needed
Sales Support/Sales Operations Experience
Previous Sales Operations/Sales Support experience
Knowledge of Business Class processes and procedures related to Voice Services
Requires ability to operate in a fast paced environment, under competing deadlines
2 - 3 years of relevant work experience
Associates Degree or related experience

Marketing Sales Support Representative Resume Examples & Samples

Valid state health and life insurance licenses or ability to obtain within 30-60 days of hire
Comprehensive knowledge of Microsoft Word, Excel, Adobe and PowerPoint
Possess an artistic and creative approach to writing communications
Experience in event and exhibit/tradeshow management

Sales Support Representative Resume Examples & Samples

Superior Client Experience: Initiate and respond to calls from producers and provide product and administration support as required. Takes ownership and accountability in resolving customer inquiries and issues. Determines appropriate action for complex issues, both internally and externally, with minimal management involvement. Proactively recommends solutions and ideas when resolving problems
Sales Development: Assist Sales Consultant with analyzing QP blocks of business and identifying opportunities for additional premium. New Business: Manages all requirements of the new business process from quoting, contracting and application submission
Education/Training: Provide education and training to producers and their staff on running quotations, application completion, product information and RBC systems
Relationship Building: Establish relationships with the staff of key producers. Assists in new producer set-up including proactive calling and follow-up
Provide marketing support to Sr. Sales Consultant – develop kits, letters, presentations, etc. Assist with revenue generation activities specific to each QP strategy
Teamwork & Collaboration – Work closely with internal partners to provide seamless service to QP (GSI analyst, New Business, Underwriting)
Proven Oral & Written Communication Skills
Product knowledge on all lines of business (Life & Living Benefits)
Client Management and Problem Resolution skills
System knowledge – Microsoft Office, Illustrations, etc

Sales Support Representative Resume Examples & Samples

Provides finance quotations to Cat Dealers, customers and internal staff. These quotations may include various suggested alternatives or scenarios
Provides information on financial products to Cat Dealers, customers and internal staff including, available financial merchandising and benefits of working with Caterpillar Financial. May work with Dealers and internal staff to develop and coordinate merchandising focus programs and assist in sales promotions
Understands and can efficiently maneuver through local office systems
Sends document packages to Dealers, customers and internal staff using the auto-packaging function if available
Utilizes knowledge of financial transactions, state, federal, personal and property taxes and UCC regulations, if applicable, to prepare the correct documents
Prepares transactions for documentation outside of booking system and calculates casualty values and amortization schedules
May gather and analyze Corporate Account customer information and documents to ensure correct document preparation such as constitution, board resolutions and searches
Final prices transactions before funding, including checking that the correct equipment price is used, merchandising programs are available and applied correctly and amending quotes as needed before funding
Assists in investigating and resolving outstanding customer or merchandising claims (grief) for customers and assigned dealers
Assists in the development, maintenance and execution of Caterpillar driven merchandising programs and may assist dealers with using these programs
May make recommendations on sales related issues by developing, analyzing and maintaining local office, area and region office sales and statistical reports, which determine the growth opportunities, effectiveness of sales efforts and competitiveness. May prepare specific reports as requested from time to time by Dealers and internal staff including Area Manager, Territory Managers and Account Managers
Explains documentation, credit evaluation, sales promotions, merchandising programs, quoting, collections, any conditions precedent and all finance products (i.e.: tax and finance leases, governmental leases, and ISC’s) to Dealers and customers
May prepare manual invoicing for larger Corporate Account customers
May explain invoicing issues to customers and independently resolve billing questions
May assist dealer personnel and Territory Managers with Dealer Wholesale financing including, short-term receivables, Dealer invoices and other Dealer financing programs. This assistance would including understanding and application of relevant wholesale merchandising programs, interacting with internal stakeholders which include, Treasury, Accounting, Dealer Credit and Document Services and ensuring quoting, booking, funding and reconciliation
May preform the overall process of resolving lease end of term options and balloon payments including quoting, credit analysis, documentation, customer interaction and resolution
May work with local BCP and GCI Machine Reps when needed on marketing leads and tracking systems, Focus Programs, reporting and other items as needed
Assists in managing Sales Excellence initiatives (participation reporting, Assigned Accounts, etc.)
May provide equity analysis, dealer executive reviews and job site solutions quoting
Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them
Demonstrated knowledge of and ability to apply math computation skills including working knowledge of a financial calculator
Demonstrated knowledge of ability to analyze customer credit summaries and past due accounts
Demonstrated knowledge of and ability to apply financing and taxation principles
Demonstrated knowledge of and ability to prepare sales reports and sales related statistical reports
Demonstrated knowledge of sales, credit and customer services concepts and techniques
Demonstrated knowledge of products, their applications, and their markets
Demonstrated knowledge of financing and leasing products and documentation principles
Demonstrated knowledge of past due account collection procedures and techniques
Demonstrated knowledge of billing, invoicing, and dealer payment principles and concepts
Demonstrated knowledge of UCC filing requirements and their applicability to bankruptcy laws and regulations
Demonstrated knowledge of and ability to calculate casualty values and amortization schedules
Demonstrated knowledge of finance and leasing systems (such as InfoLease or other comparable systems) to answer accounting related customer or dealer questions
Demonstrated ability to develop and maintain good working relationships with customers and dealer personnel
Demonstrated ability to develop and maintain reporting techniques to determine the growth, effectiveness and competitiveness
Demonstrated ability to develop accurate, competitive and timely finance lease quotes for customers at an acceptable yield
Demonstrated ability to plan, organize and prioritize daily job tasks to maintain high quality service to internal and external customers

Sales Support Representative Resume Examples & Samples

Primary internal contact for Sales Representatives within a designated Region. Responsible for execution of process to create transaction documents, coordinating among internal departments, and providing and resolving information discrepancies
Responsible for transaction approvals within SalesForce.com. Draft, prepare, monitor and modify transaction approvals as directed by a Sales Representative
Coordinate communications between Sales, Management, Accounting, Credit, Legal and other functions in order to ensure accurate and timely transaction approvals
Provide monthly volume statistics as required by Sales; and participate in both internal and external presentations, meetings and conferences for sales/marketing purposes and for training
Maintain ongoing client relationship internally in closing lease transactions
Educate, train and support clients in the use of Winthrop’s client online reporting tool (TRACtion)
Four-year college degree or equivalent work experience
5+ years business related experience with a minimum of 2 years in leasing operations
Solid customer service skills; good conflict/resolution skills
Ability to make sound, responsible decisions in a timely manner; dependable
Comfortable working under pressure in an energetic, fast-moving environment
Strong PC and technical skills
Demonstrated problem solving and troubleshooting skills
Four-year college degree in Business (Finance, Accounting, Marketing)
Basic knowledge of processes and procedures carried out by multiple departments within WRC
Held Client Services Specialist role, level II or III

Payment Solutions Sales Support Representative Resume Examples & Samples

Proactively initiate and ensure timely completion of ACH risk renewal documents, TSA agreements, and other documents as identified, to ensure timely and accurate service implementation with commercial clients
Proactively track and assist in the submission Requests for Services forms, including obtaining necessary information from clients and officers, follow-up with Implementations, clients, and others to ensure timely implementation of services
Coordinate communications between clients and others within BB&T, especially other lines of business, with regard to implementation and servicing issues
Perform or ensure completion of client maintenance requests related to account and service changes and deletions
Escalate implementation and servicing issues as appropriate to the District Sales Manager or others
Assist Banking Network partners with questions regarding to Account Analysis, Depository Services, and Treasury Management questions and issues
Assist banking network and Treasury Management in the monitoring and removal of clients on waive status
Coordinate Request for Proposal(RFP)/bid completion between Banking Network, RFP Bid Team, and Treasury Management Consultant. Take the lead role locally in the completion of the Treasury Services portion of bid. Assist the Banking Network, as necessary, with the printing, collation, and binding of the final proposal
Prepare sales packets, pro formas, account schematics, and other sales materials
Research product related questions in support of the Treasury Management Sales Consultant
Complete other projects and duties as assigned from time to time by the District Sales Manager
Previous banking and/or customer service work experience
Above average understanding of MS Office, Excel, and PowerPoint
Ability to work independently, be well organized, self motivated, and have good time management skills
Ability to accept multiple time sensitive responsibilities while maintaining composure and a positive attitude
Must be able to make responsible decisions and use sound judgment when communicating with clients
Some college-level courses completed

Sales Support Representative Resume Examples & Samples

Solicit new CFS leasing relationships in the Independent Dealer channel and to grow market share within assigned territory
Deliver prepared sales talks from training, talk tracts or scripts that describe CFS products or services
Use persuasion skills to Indy Vendors to secure potential customers to purchase Canon products (or competing equipment types)
Record names, addresses, and reactions of prospects/established dealers in Salesforce
Influences customers to buy or retain CUSA product or service by providing best in class service and working with our Dealer channel partners to provide accurate and timely information
Document all transactions by ensuring accurate application entry and providing detailed follow up on all transactions
Maintains technical knowledge
Promotes best in class service throughout the servicing platform through cradle to grave ownership, escalating to department management as needed
Work with Risk Analysts to obtain additional credit information to decision credit applications
Basic knowledge of CPC program and basic HP comprehension
5+ years of experience in Equipment Finance Sales
Thorough knowledge of security surveillance market
Customer and Dealer Sales experience
Detailed working knowledge of sales support software(s) used to originate new business
Ability to collaborate with market constituents and internal staff to develop strategic sales
Professional presentation skills with excellent verbal and written communication skills
Detailed and team oriented
Strong proficiency in MS Office (Power point, Word and Excel)
Self-motivated and comfortable calling style to generate new business

Sales Support Representative Resume Examples & Samples

To exercise reasonable care for their own health, safety and welfare and that of others
Follow safety rules, first aid and emergency response procedures
Promptly report any hazard, incident/injury or ‘near miss’ to their Leader
Use any equipment provided for health and safety purposes, e.g. Personal Protective Equipment
Cooperate with any actions taken by their employer to comply with the act and regulations
Must not intentionally or recklessly interfere with or misuse anything provided at the workplace in the interests of health, safety and welfare
Sound time management and organisational skills
Sound Leasebase knowledge

Sales Support Representative Resume Examples & Samples

Provides information on the benefits/value of Caterpillar Financial products and finance/lease rate quotations to dealers, end-users and internal staff
Sends document packages to dealer personnel using the auto-packaging function if available. Utilizes knowledge of financial transactions, state, federal, personal and property taxes and UCC regulations, if applicable, to prepare the correct documents
Assists Caterpillar dealer personnel, Territory Managers MPCs and OEMs with alternative quotations and requests
Assists in local office and dealer sales promotions
Assists in training office and dealer personnel in the use of financial merchandising promotions, sales programs, coding, claims procedures for Americas Distribution Services Division (ADSD) Merchandising Programs and the quoting system
Makes recommendations on sales related issues by developing, analyzing and maintaining local office, area and region office sales and statistical reports, which determine the growth opportunities, effectiveness of sales efforts and competitiveness
Explains documentation, credit evaluation, sales promotions, merchandising programs, quoting, collections, asset securitization techniques and all lease products (i.e.: tax and finance leases, governmental leases, and ISC’s) to dealers and customers
May assist dealer personnel and Territory Managers with alternative solutions to short-term receivables, dealer invoices, etc
Travels to dealers and customers to maintain, expand and establish relationships in the absence of Territory Manager coverage
Works with an understanding of ADSD Merchandising Programs, various Cat Inc. and CFSC systems, Accounting, Treasury and any departments that are affected by merchandising
Applies knowledge of accounting methods and procedures to ensure accurate booking, funding and enrollment within ADSD Merchandising Programs. As needed, reconciles transactions that include merchandising with Accounting and ADSD
Ensures accurate and timely funding to Caterpillar dealers on a daily basis according to the terms and conditions of the ADSD Wholesale Inventory Programs and in conjunction with Treasury. Promptly notifies Document Services, Treasury and Sales Support of any adjustments that require a wire transfer
Reviews dealer requests for funds for wholesale financing. Ensures accuracy and books the contracts into the system using specialized system and processes
Performs the overall process of Finance Lease term options and government lease balloons including quoting, analysis, customer interaction and resolution
Processes request for extensions and financing for tax lease and lease extensions greater than 12 months
Analyzes and understands one of CFSC’s key competitors
Provides sales support for a specific dealer(s) territory and focuses on supporting the entire sales process for High Velocity deal, ATM’s and TM’s within their territory
Establishes a good working relationship with dealer BCP/CCE sales reps and required to travel to dealers branches on regular basis to attend sales meetings, provide training, quoting, sales support, etc
Works with credit staff as an advocate for High Velocity Deals, which includes contacting customers to gather additional information needed
Provides quotes for ATM’s, TM’s and Dealer Sales Reps when needed
Works with local BCP and GCI Machine Reps when needed on SFDC, Focus Programs, reporting, etc
Assists with dealer training and travelling to dealers to provide training
Assists with dealer communication
Coordinates dealer focus programs
Provides equity analysis, dealer executive reviews, job site solutions and CFSARL quoting
Assists with lease/contract termination report resolution
Provides specific specialized dealer reports requested from Area Manager
Understands the Harassment policy of the company and for its application in all aspects of employment
Demonstrated knowledge of Caterpillar products, their applications, and their markets
Demonstrated knowledge of CFSC financing and leasing products and documentation principles
Demonstrated ability to develop and maintain reporting techniques to determine the growth, effectiveness and competitiveness of CFSC
Demonstrated ability to develop accurate, competitive and timely finance lease quotes for customers at an acceptable yield to CFSC

Sales Support Representative Resume Examples & Samples

Providing information on the benefits/value of Caterpillar Financial products and finance/lease rate quotations to dealers, end-users and internal staff
Sending document packages to dealer personnel using the auto-packaging function if available. Utilizing knowledge of financial transactions, state, federal, personal and property taxes and UCC regulations, if applicable, to prepare the correct documents
Preparing transactions for documentation outside of booking system and calculating casualty values and amortization schedules
Assisting Caterpillar dealer personnel, Territory Managers MPCs and OEMs with alternative quotations and requests
Assisting in investigating and resolving outstanding customer or merchandising claims (grief) for customers and assigned dealers
Assisting in the development, maintenance and execution of Caterpillar driven merchandising programs and may assist dealers with using these programs
Assisting in training office and dealer personnel in the use of financial merchandising promotions, sales programs and the quoting system
Making recommendations on sales related issues by developing, analyzing and maintaining local office, area and region office sales and statistical reports, which determine the growth opportunities, effectiveness of sales efforts and competitiveness
Explaining documentation, credit evaluation, sales promotions, merchandising programs, quoting, collections, asset securitization techniques and all lease products (i.e.: tax and finance leases, governmental leases, and ISC’s) to dealers and customers
Traveling to dealers and customers to maintain, expand and establish relationships in the absence of Territory Manager coverage
Processing request for extensions and financing for tax lease and lease extensions greater than 12 months
A 4-year college or university degree in any discipline and a minimum of 2 years exempt experience in credit, customer services, collections, marketing, financial statement analysis and/or accounting

Sales Support Representative Resume Examples & Samples

Liaise with CIBC partners including retail banking, Telephone banking, Imperial Service and CIBC Wood Gundy, CFA, Marketing
Computer literacy with working knowledge of Investor Services PC applications
Working in a fast paced environment, handling a large volume of calls and maintaining critical accuracy where an immediate response is required without delay and need for follow-up
Providing pertinent information to clients without entering into discussions that would influence a client's decision
Keeping up to date on current events affecting the market and policies and procedures affecting CIBC self-directed brokerage products
Core understanding of CIBC banking, credit product, and advice offers in order to identify opportunities to consolidate client business to CIBC retail and wealth management partners

Sales Support Representative Resume Examples & Samples

Manage initial quoting requirement and gather information on the RTQ and ensuring all necessary information is received in order to quote
Take ownership and accountability to calls from producers and clients in providing product and administration pre sale support
Determines appropriate action for complex issues with minimal management involvement and recommends solutions and ideas when resolving problems
Establish relationships and build partnerships with underwriters , producers and group plan administrators
Submit producer information and changes i.e. address, name, as well as track activity calls through SFDC
Excellent Time Management
Account Management and Problem Resolution skills
Knowledge of Health and Dental

Channel Sales Support Representative Level Resume Examples & Samples

Maintain relationship with existing dealers through telemarketing, email solicitation, order procurement, best in class customer service and lease consulting
Provide product, promotion, and general lease sales training to the Independent dealer base on an ongoing basis to strengthen Canon product sales
Understand products and prices offered by competition and update management on any market conditions that could impact canon sales or market share
Explain CFS products or services and prices, and answer questions from both Dealers and End User customers
Answer calls and emails as outlined in KRA’s to ensure best in class single point of contact service
Maintains a high level of service by following policies and procedures; reporting necessary changes required that hinder providing this best in class service
Maintain Saleforce database through activity history and sales coding to ensure knowledge of assigned dealers
Develop relationships with Territories TSE’s in an effort to resolve appropriate escalated dealer issues jointly
Communicate credit decisions to Dealers & customers, when appropriate
College degree and/or strong relationship management skills in the leasing industry
Basic comprehension of Programs utilized in leasing industry
Basic comprehension of Credit concepts
Travel with management or senior associate as required
Strong computer skills (preferably rapport & infolease)
Limited leasing experience < 2 years

Enterprise Sales Support Representative Resume Examples & Samples

Individuals in this role must be client focused and collaborate effectively with diverse software teams including business unit sales, digital sales, subscription and support sales, sales transaction support, and their colleagues in software sales business operations to ensure high quality responsive customer service
ESSR will need to use appropriate tools (e.g. SQO, Cognos, FastPass, DSWonlne) to carry out assigned tasks. Ability to interlock with other IBM resources whose roles use Hyperion, Maintenance Tracking, Order Submission databases, Sales Connect as needed (e.g. STS, S&S Reps)
ESSR will assist brand sellers with cross-brand opportunity situations without SCL coverage
Ensure requests from the sales teams and customers to adjust software inventory are completed by the relevant ECM & STS teams
Interlock with the relevant teams to ensure pre-contracted renewal orders are processed. Work with the assigned S&S rep for account to assist with client issues as needed
Maintain relationships throughout IBM which allow for quick resolution of all order issues and timely revenue flow
Effectively work with Customer Fulfillment to advise & assist sellers with order processing and fulfillment issues
Knowledge of software licensing models – SaaS, Passport Advantage Program and tools
Experience working with business tools (SQO, FastPass, DSWonline, Notes databases)
Excellent negotiation skills and ability to resolve complex issues. Data analysis skills
Good oral and written communication skills - ability to construct clear emails and status reports
Highly organized, take ownership of issues and drive them to resolution
Able to work overtime when the business requires at peak periods, Quarter and Month Ends

Field Sales Support Representative Resume Examples & Samples

Order Entry processing and order flow-through support for field sales professionals
Responsible for researching and resolving escalations submitted by field sales professional pertaining to order flow through, customer experience, and order entry within established timelines
Record and report escalation and account correction information from all sources including, but not limited to, phone calls, email, voice mail and electronic ticketing tools
Efficiently follow the established call flow to handle a high volume of transactions and meet quality expectations
Build a professional rapport with field sales professionals by addressing their support needs within prescribed policies and processes
Exercise sound judgment and act responsibly in the interests of sales professionals, customers and the company
Manage ticket queues to ensure timely response
Regular, consistent and punctual attendance. Must be able to work different shifts as needed; to include nights and weekends, variable schedule(s) as necessary
Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution. Must be able to accurately calculate and communicate taxes, fees, one- time charges, and/or recurring monthly fees
Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations
Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer

Sales Support Representative Resume Examples & Samples

Responsible for being the Single Point of Contact for assigned territories/branches. Key functions involve handling all inbound calls and emails involving credit applications, upgrades, buyouts, rates, etc. Ensure all core systems are notated accurately and promptly
Works to develop relationships with assigned Sales Branches; included, but not limited to, outbound support calls, quarterly review meetings, branch visits, etc
Build internal trust and support with respect to accomplishing common organizational goals
Maintain a CFS book of business/territory based on existing team structure
Validates Cost Per Copy meter readings through CSA Customer Care application
Supplies details of credit scoring for applications and acts as a Sales advocate by gathering additional information for further credit review. Partners with Credit Risk Analysts to obtain additional credit information to decision challenged credit applications
Provides correspondence on application status and credit decisions to Direct Channel sources
Offers creative resolutions to move Direct Channel business forward when applicable
Communicates with Credit and Collections to determine causes of delinquency and to facilitate resolutions on pended credit applications
Collaborates with Documentation Team to research and validate lease signers, provide customer contacts for verbal acceptances
Assists with Documentation follow up activities, i.e. Follow up on outstanding/aged POs to obtain status updates on invoices for booking
Bachelor’s degree in a related financial area preferred
Proven ability to handle multiple tasks and meet deadlines with accuracy
Ability to navigate and maintain organization of multiple tasks with accuracy in a dynamic, fast-paced environment
Exhibits outstanding written and verbal communication skills
Analytical, problem solving, qualitative, and quantitative skills required
Experience succeeding in a fast-paced, issue resolution driven environment

Associate Sales Support Representative Resume Examples & Samples

Provide information on the benefits of Caterpillar Financial Products and quotations
Ensure that documentation is packaged correctly for Credit underwriting
Liaise with Customers to ensure the appropriate products are selected
Prepare and manage accurate monthly reports
Face to face meetings with Customers
O University degree in business, finance or economics

Sales Support Representative Resume Examples & Samples

Generating and participating community based marketing events to promote our plans and increase sales opportunities
Planning and execution of all marketing including print, media, community based events, provider marketing, etc
Works with local sales leadership and corporate marketing on all local marketing strategies and campaigns
Creates and maintains reporting of all seminars, sales & marketing events and local marketing
Networks with local senior associations, clubs and organizations, external partners, Ex: SHIPS, Silver Sneakers
Must be an expert on compliance and CMS marketing guidelines
Provides communication and guidance of CMS marketing compliance to local market
Tracks all marketing events, marketing activity and creating reports showing results and ROI
Delivers sales and orientation presentations
Supports external sales channels
Sets up training for brokers and independent agents to promote sales
Develops relationships with Healthcare providers, physician groups and other affinity partners to promote support, generate prospects and grow membership
Sets up local events, meetings, creates agendas, room set-up
Answers phones and provide service to agents and members
Manage, order and distribute sales promotional supplies
Track administrative and local marketing budgets
Generate and distribute marketing flyers to agents
Associates or Bachelors Degree in marketing, finance or business
Valid State Health and Life Insurance Licenses
Comprehensive knowledge of Microsoft Word, Excel, Access, Microsoft Dynamics CRM
Prior experience in the insurance sales & marketing, community based marketing, event planning, sales support

Sales Support Representative Resume Examples & Samples

Take ownership and accountability to calls from producers and clients in providing product and administration pre-sale support
Establish relationships and build partnerships with underwriters, producers and group plan administrators
Account management and problem resolution skills

Inside Sales Support Representative Resume Examples & Samples

Provide quotes based on mechanical drawings and specifications and work with the sales team to provide competitive solutions and quotes
Work closely with product managers, applications specialist and pricing to provide VRF product pricing and application solutions to the sales force, distributors, dealers and/or customers. Answer questions and help increase sales, revenue and margin
Strong understanding of competitive brands, how they compare with Carrier’s products, and the market price per region
Support the sales team as necessary with, project management, and pricing
Develop and maintain VRF forecast and coordinate with operations and field sales
Maintain spreadsheets keeping track of training and other sales programs as necessary
Establish positive working relationships with the field sales force and be viewed as an expert regarding all product sales and application opportunities

Brokerage Sales Support Representative Resume Examples & Samples

Preparing new Account paperwork or maintenance documents for client appointments
Assist FAs with handling receipts and disbursement for accounts
Assist with various mails and campaigns
Opening and maintenance client accounts
Responding to client request
Place trades as received from FAs or clients
Assist with internal and external client phone calls
limited travel around KC metro, Manhattan and St Joseph may be required
2 plus years experience in processing or servicing / customer service. Previous Banking, Finance, Insurance or Investment experience preferred. Strong PC skills and ability to learn new applications quickly and with ease. Intermediate MS Office skills, CRM (Sales Force) system experience. Strong customer service experience or skills. Strong analytical skills, attention to details and ability to multitask

Sales Support Representative Resume Examples & Samples

Analyses internal databases and external trends to identify strong prospects, as led by sales and channel partners
Database cleansing to ensure values are up to date
Leads activities to identify and promote Channel prospecting
Researches solution pack specific directions and then provides written supporting collateral for use internally and with partners
Provides internal champion by ensuring all knowledge is documented and shared which can then be used for external promotions
Work closely with members of the marketing, development, channel development, internal and direct sales teams
Inside sales experience, preferably for a software or high tech company
High energy, engaging, and positive attitude (“people” person)
Professional, confident and personable. Able to speak comfortably and confidently whether the CIO or entry level person
NOT a “script reader.” Able to adapt talk track to the audience
Operates independently
This position requires 10% travel domestic overnight travel

Field Sales Support Representative Resume Examples & Samples

Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)
Prepares
Begins to act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or right-size, delivering a quality
Educates and promotes self service options
Fundamental understanding of competitive environment and begins to position Comcast's products positively to our customers
Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
Demonstrates ability to achieve established goals and performance metrics
Attends training as required
Works independently, and seeks Supervisor support when necessary
Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse

Sales Support Representative Resume Examples & Samples

Run and analyze bond portfolios through Bloomberg and Credit Scope
Research and resolve all Separately Managed Account administrative/operational issues: Fee
Ability to understand investment products and services, as well as general investment and

Sales Support Representative Resume Examples & Samples

70% Customer Support
Receive in bound calls directly from Cargill's farmer customers and Farm Marketers
Perform contract administration activities, including initial contract entry, and modifications
Resolve contract, product or service problems by clarifying the customer's issue
30% General Support
Perform control and monitoring functions, including obtaining customer signatures on contracts and grain position monitoring
Set up and maintain customer account information
Assist with customer communication updates and mailings
Associate's degree OR High School Diploma/GED
Able to effectively communicate with farmer producers and others within the team
Proven ability to accurately and consistently execute complex and detailed processes and procedures
Proven influencing skills
Proven ability to work effectively across all levels of organization and functions
Strong PC skills

Specialist Professional Services Sales Support Representative Resume Examples & Samples

Develop and execute against a services sales plan for the aligned district to identify, qualify and close net new services opportunities within the existing account base, meeting and exceeding quarterly contract bookings targets
Identify high potential services accounts and work with the relevant Account Teams to develop focus account plans following the challenger model to drive services engagement
Contribute to wider account planning process to assist Account Teams in qualifying services opportunity within their accounts
Work independently within focus accounts to identify new and develop existing relationships and drive services opportunity
Provide accurate services bookings forecasts to the Enterprise District Manager and UK GSS Director on a weekly basis
Collaborate with Global Account Teams and peers within other geographies to ensure a consist global experience for HDS customers
Take ownership of the Statement of Work create for large, complex or strategic deals
Provide oversight to internal SSPs on for basic services requirements and SOWs
Ensure each project has a proper Statement of Work, defining what will be delivered, when and how. Where appropriate, review Services estimates/quotations, resource plans and timescale commitments. Ensure accuracy, completeness, profitability and deliverability aspects of all services quotes and bids
Maintain up-to-date knowledge of all HDS and key partner services
Work alongside GSS practice leads on proposition and services development
Comply with all published HDS policies and guidelines
A broad knowledge of the technology industry and service offerings
Awareness of Digital Transformation agendas within large enterprises
5+ years’ experience in a services sales role, with a track record of exceeding goals in large enterprise accounts
Practical experience of selling and defining complex IT infrastructure programs and projects
Specific experience in big data, converged infrastructure and private cloud transformation an advantage
Experience in the Financial Services sector is desirable
A good understanding of consultative or solutions selling techniques, practical experience of the Challenger Sales approach
The ability to manage competing business pressures effectively
Be an accomplished communicator and influencer, able to work with customers, users, senior level management, sales and peers
Proven stakeholder management skills across customer IT, finance, sourcing and line of business departments
Be confident and self-reliant, but be able to work as a team member or independently, demonstrating clear commitment to team objectives
Highly proficient in written and spoken business English
Willingness to accept responsibility and ownership
Innovative, actively looking for solutions to problems, a catalyst for change
Experience of working with partners
Knowledge of HDS products and services

Specialist Professional Services Sales Support Representative Resume Examples & Samples

Ideally, candidates will have a degree level education or equivalent experience
Extensive experience selling complex services solutions to the Enterprise marketplace
Proven experience as a value added Services Sales representative, where account control rests with the field account Sales representative
Agility, high energy, and entrepreneurial spirit are essential
Storage sales experience a bonus (i.e. computer industry, those with good sales training)
Experience of closing and working with high value accounts
Strong consultative skills
Experience identifying business solution needs with engineering staff
Excellent information gathering skills at the client level, and communicating relevant details to the engineering team
Experience developing business solutions for clients and communicating them through design documents, written proposals and presentations
Experience managing full sales cycle on new client accounts
Track record of developing new areas of opportunity within client organizations
Demonstrated excellence in presentation skills, written, and verbal communication skills
Forecasting and organizational discipline

Master Overlay Sales Support Representative Resume Examples & Samples

Discover and analyze customer’s transformation (technical and business ) and connect the appropriate Hitachi Cloud solutions that align to their needs. Act as a business consultant to customers to help them identify their underlying business issues and articulate the match between these and HDS Cloud solutions.”
Collaborate with sales teams to bring our customers and partners the best cloud solutions across the Hitachi Cloud Solutions Portfolio
Provide sales support and help close Cloud Solutions and drive revenue for our cloud business
Use your deep Cloud specific product/solutions, and customer environment understanding to provide business nad technical expertise to customers through sales presentations, demonstrations, and prepared detailed solutions specifications
Be an integral member of the Hitachi Cloud TaskForce to feedback on customer and market requirements to develop next generation of Cloud Solutions and Capabilities
Uncover, drive and establish new customer and upsell opportunities for Hitachi Cloud Solutions
Align with the global business lead in the Emerging Solutions business unit to insure that this individual has the appropriate technical and solutions representation to achieve our overall Cloud business plan
5+ years of experience of private, hybrid and public cloud architecture
Cloud (IaaS, PaaS, SaaS),

Master Overlay Sales Support Representative Resume Examples & Samples

Revenue Generation. Creating opportunities to drive the EMEA revenue number for the Content & Data Protection solutions portfolio and ultimately increase market share. Developing the EMEA proposition strategy and business plan and educating and enabling the region and country management in executing local plans
Subject Matter Expertise.Leveraging an established network of contacts and subject matter expertise of the customers’ key business drivers, as well as a deep understanding of the eco-system of partners and competitors in the space. Understanding the specific business, application, operational or financial needs of organisations; leading to a strong growth or savings business justification
Evangelism, Sales Enablement and Ecosystem support. Enablement of country sales teams in cultivating the local go-to-market ecosystem (System Integrator, specialist resellers and consultancies, local ISV contacts). Leading and coaching them to build capability in leading new discussion areas with application owners, lines-of-business management, as well as IT infrastructure teams
Deal Support. Direct involvement in customer engagements where additional influence and expertise is required to gain traction on significant deals
Proposition Development. Close engagement with EMEA and Corporate product marketing teams to develop and validate business value-led propositions and sales and marketing content for Customers, prospects, channels and system integrators. Collaboration also extends to other Geographies (Americas, APAC) and of course, capitalising on best practices within EMEA field sales
Solution Readiness. Engagement with Global HQ regarding functional readiness for Content & Data Protection Solutions. Providing feedback from regional sales teams and customers where relevant to feed the future development of solutions
Represent EMEA requirements to Corporate HQ.(Product Management and Marketing, Business Development)
Bachelor’s degree, MBA. A degree in an engineering-related field (IT) highly valued
Demonstrable history of significant revenue generation results derived from direct, channel, alliance sales efforts
Strong communication skills at the C level and consultative selling ability developed either from a consulting position or sales position
Specialised knowledge and appreciation of the specific business needs of Enterprise organisations in the Content & Data Protection space and understanding of the competitive market environment in this solution arena
Able to relate customer needs to HDS and Partners solutions to demonstrate how we can offer a true end-to-end transformational solution to meet their business objectives and achieve desired outcomes
Comfortable operating in the Enterprise space and able to lead the customer conversation at the business level rather than a technology-led approach
Able to utilise expert knowledge in Content & Data Protection to lead the customer to the right solution for their business needs and challenging where appropriate
Successful track-record of over-achievement, familiar with managing demand creation activity, sales targets and accurate forecasting
Sound knowledge of Value Added Reseller Partners, Systems Integrators and service providers
Collaborative approach and a team player, able to motivate an extended virtual team to drive success
A history of industry event presentations within the enterprise IT solution space
Highly developed communication skills, both written and oral and comfortable presenting internally, to the customer and partners
A self-starter with a real desire to make a difference
50% - 80% travel expected across EMEA

Inside Sales & Sales Support Representative Resume Examples & Samples

Coordinates directly with up to Ten (10) outside sales professionals to aid in quoting, organizing and processing orders
Provide close personal service to develop long-term customer relationships, seek out and develop new business and product sales, and increase market share
Utilizing a consultative approach, position and qualify the primary customer need and situation to align solutions and services
Conduct prompt follow-up from activities including but not limited to strategic partners, trade shows, and marketing activities
Participate in adjustment and improvement of campaign materials and approach during the course of campaigns
1-3 years inside sales/sales assistant experience
2-4 years K-12 education experience
2-4 K-12 sales experience
Strong creative-thinking and analytical skills
Self-motivated, goal and detail-oriented, persistent and dependable with strong probing skills

Sales Support Representative Resume Examples & Samples

An outstanding opportunity to join a Multinational business with market leading brands in a Sales Support Representative (Merchandising) position in Brisbane
Requires you to work approximately +18 hours per week (3 days/week with Tuesday, Wednesday,Thursday) being important days most weeks with a high degree of flexibility
Responsibilities will include increasing sales at store level via display activity, shelf management, driving in store compliance and achievement of set targets across a set Territory, within Grocery and Mass Merchant stores

Sales Support Representative Resume Examples & Samples

Become fluent with NE Retail in house databases and external portals
Activate vendor sales agents that are proven to meet NRG’s requirements
Provide operational support for sales campaigns to ensure compliance

Sales Support Representative Resume Examples & Samples

2+ years inside sales or customer service experience
Demonstrated high levels of interpersonal communication, written and verbal communication, and documentation skills
Ability to multi-task, prioritize work flow and complete tasks with a high level of organization, responsibility, and efficiency
Demonstrated Proficiency in multiple business applications: MS Office, Word, Excel PowerPoint & Outlook
Demonstrated ability to accept accountability and to work individually and as part of a team
Strong customer service skills with ability to build and maintain lasting relationships

Rock Tools Sales Support Representative Resume Examples & Samples

Identify and develop sales opportunities and deliver results
Act as key contact for account and liaise with appropriate personnel to ensure all issues are settled in a timely manner
Stay current with industry developments, competitive offerings, and issues affecting sales and customers
Manage and support service for the dealer networks, through training, testing, and trouble-shooting

Internal Sales Support Representative Resume Examples & Samples

Run transition analyses, hypothetical and analytical reports for use with advisors selling Eaton Vance products
Provide backup support to External Regional Sales Representative as needed in absence of an Internal Wholesaler
Attend regular product update meetings with sales teams to become familiar with EV products/services and the financial industry as a whole
Update and maintain SalesPage (CRM) as needed
Develop product, market, competitor, and Eaton Vance knowledge. Participate in ongoing training

Sales Support Representative M/F Resume Examples & Samples

Reception of customer inquiries for spare parts / replacement pumps
Product selection and producing quotations
Regular contact with customers for aftermarket inquiries (telephone and e-mail)
Follow up of quotations
Follow up of orders / delivery time
Regular reporting of quote level / bookings
Technical support to external Sales Engineers

Inside Sales Support Representative Resume Examples & Samples

He/she can have a limited supervisory role to support the CS Team Leader/Manager
He/she can have a small sales target to start to take direct ownership of some accounts (i.e. renewals, less technical sales, etc)
Local/Native Language Capabilities
Demonstrated technical expertise and unique knowledge in the area of expertise

Inside Sales Support Representative Resume Examples & Samples

Deliver exceptional service as the main point of customer contact through a positive attitude, high availability, accuracy, and responsiveness
Interpret customer specifications, drawings and schematics to provide quotes, solutions, and accurate information for quotes and orders
Works on support assignments with broadly defined objectives, techniques
Solves some non-routine issues, challenges and problems within field of specialization
Good English capabilities
Minimum 2-3 years of electrical industry experience required
Demonstrated technical expertise

Inside Sales Support Representative Resume Examples & Samples

Partner with field sales to support and influence designated sales goals
Develop technical knowledge for internal and external customers and represent the company towards customers
Engineering degree or equivalent technical degree/experience
Fluent French and Good English capabilities
Technical sales aptitude and analytical skills
Understanding of electricity with complex electrical product and application knowledge
Ability to interpret complex customer specifications and drawings (electrical and mechanical)
Knowledge of International and National Electrical Standards (IEC, CE, CSA, NEC, UL, NEMA, etc.)
Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer)
Proficient in Tools and Applications required for job function (Bid Manager, ERP, CRM and other softwares)
Adapting change and process improvements

Field Sales Support Representative Resume Examples & Samples

Good selling skills
Knowledge of ABC policies programs & services and products
Strong creativity skills; focused and disciplined
Good mathematical and analytical skills
Strong computer skills; knowledge of Microsoft Word Excel and PowerPoint

Sales Support Representative Resume Examples & Samples

AA/BS/BA degree preferred, High School or GED required
Excellent oral and written communication and customer service skills required
Sales Force.com and SAP experience preferred

Sales Support Representative Resume Examples & Samples

Responsible for total customer and sales representative satisfaction in order management
Provides (2) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep’s satisfaction per company procedures and standards
Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
Back-up to Customer Support team when needed
Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax
Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
Must meet all training and documentation criteria
Abides by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments
Prioritizes and identifies activities and tasks, adjusting priorities when appropriate
Minimum one year of customer service experience is preferred
Must be PC literate, preferably with ERP experience

Sales Support Representative Resume Examples & Samples

Direct inbound calls
Warm transfers from Account Executives
Warm transfers from Customer Care
Outbound calls (25+ per day)
HS diploma
2+ years of Sales or Customer Service experience
Excellent phone skills, outstanding follow-up skills and detail oriented
Self-motivated, persistent and tenacious
Strong work ethic and self-accountability
Comfortable with technology and applications (Office, Excel, etc.)
Flexible to work extended hours and/or weekends
Ability to work with a diverse work group
A team player who can work independently with minimal supervision

Sales Support Representative Resume Examples & Samples

Performs sales order processing, promotional requests, and sales quotes
Report creation, data entry, email follow up, database management and order tracking
Manages routine sales calls within an established customer base to quote prices and place orders for product and services to ensure daily and quarterly sales goals are met
Answers customer questions on pricing, availability information on products, and any shipping or service issues related to placed orders
Handles issue resolution such as shipping / stock, promotional adjustments
Maintains daily transactional engagement with the customer and internal partners
Able to constructively work under stress and pressure when faced with high workloads and deadlines
Able to respond to incoming calls and greet public in a friendly and courteous manner
Able to maintain a positive attitude in the face of criticism, rejection, or failure
2 year degree; or HS diploma/GED plus 1 years relevant experience

Sales Support Representative Resume Examples & Samples

Assist sales teams in developing proposals, performing entitlement and contract searches, entitlement transfers, and working on large quotes and co-term agreements
Quickly and accurately assemble quotes with supporting documentation on a daily basis
Work with team members to ensure accurate, regular, and relevant reports to all sales managers to promote revenue and enhance our competitive position
Communicate between departments for order processing, delivery, credit check, and invoicing issues
Review and expedite purchase requisitions
2-3 years of experience supporting sales teams
Associate's or bachelor's degree in business administration, or relevant work experience
Ability to work with minimal guidance in a fast-paced environment supporting multiple sales representatives
Clear and effective communication skills, both written and verbal
Ability to exercise independent judgment and decision-making
Solid attention to detail and personal initiative
Excellent organization and planning skills with the ability to anticipate needs and determine the best use of time
Background using office automation software; skilled with spreadsheet and presentation tools, as well as sales software such as Salesforce.com
Fluent English and Spanish language skills

Sales Support Representative Resume Examples & Samples

Create value and generate sales according to the analysis of customer needs (student, teacher, educational institution, libraries etc ..)
Maximize relationships with our customers, providing solutions and develop new customers and business prospects
Bachelor's degree have title and or Professional identity card ( cédula profesional)
Mexican nationality or working visa for México
1 year as a telemarketer or as an inside sales representative
Passionate about technology, educational solutions, social networks, and digital platforms
Ambitious
Ability to represent multiple subjects and products
Ability to understand and capture business and requirements
Highly professional and effective communicator

Sales Support Representative Resume Examples & Samples

Develop sales opportunities by researching and identifying potential clients
Generate sales leads and contact all pending leads. To include completing registration process of customer and to ensure they are equipped to make purchases
Enter critical business data with a high level of quality
Provide customer service support to current and potential customers
Respond to customer questions and inquiries in a prompt, courteous and effective manner
Communicate with management on customer service topics and general feedback
Compile and submitting reports as scheduled or when requested
Learn and applying Company processes and procedures
Maintain allocation of inventory to selective customers
Use independent judgment to manage the sale of large quantities of inventory
Communicate in a positive manner with all areas and levels; Sources, Buyers, Management, and Employees
Ensure adherence to Company policies and procedures
Bachelor’s Degree in related field preferred and 0-2 years of relevant experience
In lieu of degree, high school diploma or GED and 2-4 years of relevant experience
Effective verbal and written communication skills in French and in English
Strong sense of urgency to resolve issues for the customers
Computer literacy with Windows, Lotus Notes, Excel, PowerPoint, Access, Word

Internal Sales Support Representative Resume Examples & Samples

Run transition analyses, hypothetical, analytical reports and RFPS for use with advisors and analysts selling Eaton Vance products
Provide backup support to External Regional Sales Representative as needed in absence of an Internal Wholesaler including taking overflow inbound calls to ASG Hotline and Cover PM conference calls if needed
Attend regular product update meetings with sales teams to become familiar with EV products/services and the RIA/Bank Trust industry
Update, maintain and add new firms and contacts into SalesPage (CRM) as needed
Research RIA Database and RIA breakaway reports and industry news to find new prospects and contacts
Develop product, market, competitor, and Eaton Vance knowledge. Participate in ongoing training. Coordinate calls/events with marketing

Sales Support Representative Resume Examples & Samples

Learns company- and function-specific standard operating procedures, data requirements, and associated processes and technologies
New lease dealer onboarding
Act as a the lease operations liaison between SunPower and its partners
Compliance Enforcement – evaluate compliance with dealers not meeting the Service Level Agreements (and develop a plan of action to bring into compliance)
Manage aging leases, cancelations and extended open lease orders
Provide support to the dealers to solve lease related issues in a timely manner. RMA activities – support RMA follow up and closure
Ensure Dealer Licenses and Insurance Records are up to date. Ensure Dealer SunPower training certifications are kept up to date
Reinforce communications
OR equivalent combination of education and years of related experience

Sales Support Representative Resume Examples & Samples

2-4 years post university experience, 1-2 years customer facing experience
Familiarity with the business culture in the Middle East and North Africa
Exceptional persuasive verbal and written communication skills with excellent telephone skills and high level of attention to detail
Understanding of forecasting and funnel management practices
Completion of sales and/or phone skills training
Proficient working with a CRM system to facilitate lead qualification and advancement of sales cycle
Strong prioritization and time management skills
Experience working in fast-paced, disciplined, process oriented, sales environment
Worked in a shared sales & services or global business center preferred

Sales Support Representative Resume Examples & Samples

Co-op or Intern experience as a Quoting Resource with an industrial equipment manufacturer is a plus
Experience in a working style which is team oriented and values communication, participation and involvement of others
Attention to detail and process oriented mindset with mechanical aptitude
Demonstrate a fundamental understanding of pump applications and types, a clear understanding of pumps and systems
Develop a clear understanding of life cycle cost principles and the ability to create value added proposals that differentiate Flowserve product offerings against traditional first cost approach
Have a high standard of written and spoken English (Arabic language is a great plus) as well as strong PC skills and experience with Microsoft Office tools
Timely preparation of high quality and proposals within limitations dictated by the customer or manager using designated workload management tools and processes
Demonstrate a fundamental understanding of pump applications and types, a clear understanding of pump affinity laws and how these relate to pumps and systems
Review all customer inquiry related documents while addressing all relevant technical and commercial requirements
Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate is optimized
Lead all coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders
Coordinate and manage sub-supplier requests, replacement parts and components, labor estimates and quotations related to aftermarket requests
Utilize designated tools and processes

Elavon Gateway Sales Support Representative Resume Examples & Samples

Strong verbal and written communication abilities
5 years minimum Payment Industry Experience
Willing to co-operate with other and work for the greater good

Sales Support Representative Resume Examples & Samples

Providing a full support service to the commercial aviation sales team
Identifying opportunities to maximize sales opportunities and increase margins
Tender Contract Management and coordination with all relevant departments
Updating and distributing Manual pricing and exchange rate information to customers
Creating and processing Sales agreements
Coordinating Buyers agents agreements with sales and the legal team
Managing inbox workload processing and distribution
Automated Price notifications creation & queries
Processing Customer account applications & credit line increases
Tax exemption form management
Ad hoc quoting on behalf of sales
Invoice and general queries
Work experience ideally in an aviation operations or sales support environment
Experience of delivering high levels of customer service
Demonstrably strong organisational & problem solving skills
Attention to detail and time management skills
IT literacy, particularly familiarity with the Microsoft Office suite

Sales Support Representative Resume Examples & Samples

The individual must have 1-3 years professional experience in sales and product or business development. Software industry experience is a plus
An energetic, competitive self-starter with ability to identify what needs to be done to drive the business
Proven time and sales support management skills, as well as excellent verbal and written communication skills
Strong MS Office skills – primarily Excel, Word, and Outlook
Must be results-driven, have strong analytical skills
Should have professional experience in collaborating with multiple field sales counterparts

Inside Sales Support Representative Resume Examples & Samples

Coordinate stock price quotes with the field sales team, pricing department and product managers
Project Quotes
Configured Product Quotes
Manage contract renewal process for assigned territory/region
Large project sample request generation
Marketing/Technical literature requests via web portal
Generation of target lists and sales leads to field sales team members
Create and distribute various reports from SAP, Business Warehouse or internal online tools
Win/Loss Tracking Reports, Special Price Agreement (SPA) Volume Reports, Online quoting reports
Sales project management as assigned
Manage large Strategic Account pricing projects/negotiations
Training of new sales team members (direct and agencies) on sales operations processes
High School Diploma from an accredited institution
Minimum 3 years related Sales/Customer Service experience required
Legally authorized to work in the United States, now or in the future without company sponsorship
No relocation benefit is offered for this position. Only candidates residing within the immediate geographical area will be considered for this position
Minimum of 2 years’ experience managing sales related projects
Minimum of 2 years’ experience with sales target / lead generation
Bachelor's degree in business, marketing or related discipline from an accredited institution
Experience with excel macros and formulas
Ability to analyze sales data and provide recommendations to Regional Sales Manager and District Sales Engineers
Ability to manage multiple projects and deadlines in a fast-paced environment
Ability to formalize project quotations from limited request information and to recognize and clarify missing or inaccurate information

Sales Support Representative Resume Examples & Samples

Provide first line Business Practices support to OD ECEMEA Technology team
Business experience: contracts and/or commercial education
Good PC knowledge, esp. in Word/Excel

Sales Support Representative Resume Examples & Samples

Receives incoming calls in a professional and courteous manner
Qualifies new accounts in a customer order management system including provisioning and account order entry
Coordinates installations, service calls, and maintenance by acting as the liaison with Construction, Engineering, and Operations
Minimize product churn by quickly resolving customer problems or issues
Refers significant service and account problems to appropriate organizations and personnel
Escalates complex technical or account management issues to appropriate party for resolution and follows-up with customer to ensure problem was corrected satisfactorily
Researches customer issues when required and follows-up with the customer until resolution
Establishes customer accounts using the applicable billing system
Explains bills and Company policies and procedures concerning prices, billing and service
Troubleshoots account problems with the customer and takes corrective action as appropriate
Accesses customer databases or other electronic files and/or paper reference material to locate customer records and research account history
Proficiency with company billing system
Proficiency with system-related tools
Strong problem solving and analytical skills with the ability to take ownership and initiative to handle commercial customer calls
Troubleshooting skills in data, telephony or video services (data or telephony preferred)
Computer skills including Windows based applications (Word, Excel Outlook) required
Experience with order entry, trouble ticketing or inquiry/CRM application
Ability to identify sales opportunity, to include up-sell and cross-selling
2+ year's customer care and sales support experience preferred

Sales Support Representative Resume Examples & Samples

Primarily Sales Support Representatives take incoming toll free calls and answer sales, product, material and procedural questions 90% of the day. The Sales Support Unit is a relatively high call volume support center. The representatives have targeted individual production and quality expectations. The representatives are to: 1) address the callers issues and 2) foster and encourage sales relationships between the producers and Mutual of Omaha during the calls
When assigned to special projects, the representatives are expected to: proactively address real or potential problems and keep all involved parties informed and help ensure the customer's deliverables are met
Sales Support representatives are required to keep current on all subjects the producers call in about and to complete internal reporting documents accurately and on time
Sales Support representatives are required to daily document call activity and subjects of calls to ensure that quality and quantity standards are maintained and as an information resource for other areas outside the department
As assigned representatives also can be involved in orchestrating the successful completion of special projects in support of other Sales associates from both distributions (Agency Sales and Brokerage Sales). Often these requests have tight time lines and require attention to detail and proactive follow up to ensure materials are delivered
1 year or work experience in a position handling high volume of customer calls over the phone
Proficiency on a personal computer using various software products
Above average and effective interpersonal, communication, initiative, time management and organizational skills
Must be flexible to work any hours between 7:30 am to 5:30 pm
Some applicable knowledge of Brokerage Sales or Agency Sales procedures, systems, products, and methods
Understanding of Qfiniti and Genesys programs

Customer Sales Support Representative Resume Examples & Samples

Actively promoting/selling parts, tools and service to support customers in alignment with their needs by identifying and following-up on opportunities to convert to sales, initiating proactive calls, visiting customers as required and ensuring customer orders are processed
Expediting customer orders and actions from backlog reports
Maintaining working knowledge of products and their functions in your respective customer groups
Liaising with logistics and inventory controllers to ensure appropriate stock levels and stocked items
General system and process administration including data error management
Staying current on industry developments, competitive offerings and issues affecting sales and customers
Post-secondary education is required, preferably in a Business related field
Proven customer service and sales experience is preferred
Knowledge of the mining industry would be an asset
Strong oral/written communication and interpersonal skills
Knowledge of processes, tools and techniques for selling goods and services via electronic channels
Excellent computer skills (Microsoft Office, Lotus Notes/Outlook etc.)
Customer Relationship Management (CRM) Software experience would be an asset (i.e. Salesforce)
Ability to work flexible working hours
Must be legally eligible to work in Canada

Sales Support Representative Resume Examples & Samples

70% Customer Support –
Receive in bound calls directly from Cargill’s farmer customers and Farm Marketers, executing soft call transfers as appropriate. Help to generate growth by answering basic market, product and service questions, and taking orders to buy or sell grain. Answer contract-related questions
Perform contract administration activities, including initial contract entry, and modifications such as setting prices, amendments and managing addendums on marketing solutions. Meet productivity goals on contract administration activities, as established by the workforce management process
Resolve contract, product or service problems by clarifying the customer’s issue, determining the case and selecting the best solution. Follow up to ensure the issue is resolved
30% General Support –
Assist with customer communication updates and mailings, and other duties as assigned
Physical effort - Sits at a computer for long periods of time, spend a lot of time on the telephone and email
May need to work extended hours as seasonal workloads require
Physical environment - Office environment
Sensory attention - Must have strong communication and listening skills. Strong attention to detail is required
Mental stress - High volume workload. Work given by many individuals. Works under pressure and has strong ability to prioritize work to meet deadlines

Aftermarket Sales Support Representative Resume Examples & Samples

Functions as primary focal point of contact for assigned customer related inquiries and represents the voice of the customer within the facility
Performs contract review of all orders for customer requirements to ensure that orders are processed per negotiated requirements including importing and exporting requirements
Accountable for ensuring orders are entered into the ERP system and/or other support databases. Accountable for ensuring demand alignment and accuracy of demand plan for assigned customers
Accountable for ensuring that the customer’s supplier web-based purchasing systems’ requirements are being fulfilled
Provides continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers’ needs
Monitors key customer buying indicators including MRO budgets and future system upgrade plans to identify new business opportunities for FMC
Assesses market channel delivery options (direct or through distribution)
Develops sales support materials, promotion, and training for global campaigns on targeted aftermarket programs
Manages Customer Metrics - Customer Complaint Process and keeps customer database updated with all activities and maintains all records for account responsibility
Represents the company at customer review meetings (potentially at off-site meetings). Not more than 10% travel
Fundamental understanding of regulatory processes around Aerospace and Export Controls and assures compliance with all export control regulations- ITAR
Manages the new opportunity pipeline in ensure a high quality portfolio of opportunities is available to FMC in the aftermarket. Provides accurate and timely market and competitive intelligence, including pricing and competitive standing, in support of FMC momentum and new business capture
Bachelor’s Degree from an accredited institution preferred
Minimum 2-years’ experience interfacing with customers
Proficient in reading and writing English
Relocation assistance is not provided. Candidates must reside within 50 miles of Grand Rapid, Michigan to be considered for this role
Experience within the Surplus Trading companies
2 years’ experience with Digital Marketing
3-5 years’ experience interfacing with customers
This position typically deals with a mix of low dollar, high complexity; or high dollar, medium complexity. This position will also require expedited turnaround of a high volume of quotes
Computer Skills: Excel, MS Outlook, PowerPoint, MRP Systems (e.g., MFGPro, SIEBEL, EDGE, Customer360)
Forecasting; leadership skills/experience; product knowledge; Aftermarket Product Lifecycle and forecasting
Strong Sales experience required in the Aftermarket Arena. Attention to detail, accuracy, organizational skills, follow-up, ability to learn and apply new concepts, ability to follow detailed work instructions, ability to confirm contractual agreements/terms are met through utilization of contracts matrix, effective communication skills (verbal and written), presentation skills, data analysis skills

Sales Support Representative Resume Examples & Samples

Qualify new prospective leads for NRGCS using the Internet, Google Earth, etc
Update sales team appointment calendar and send meeting requests
Performance tracking for sales staff
Ability to work successfully both independently and in a team environment
HS Diploma, or equivalent is required
Bachelor's Degree in Business, is a plus
Experience working in an administrative and/or sales support role

Customer Sales Support Representative Resume Examples & Samples

Maintaining working knowledge of products and their functions for in your respective customer groups
Attending/participating in relevant stakeholder meetings/activities (i.e. price reviews, budget preparation, account planning, sales meetings etc.)
Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures
Bilingualism (French & English) would be an asset

Customer Service & Sales Support Representative Resume Examples & Samples

Data entry updating of data base and agency management system
Policy issuance
Invoicing in WinTam
Create Premium Finance Agreements through the AFCO site
Use WinTam to set up activities, notes, enter new policy information and run monthly reports
Pull excel spreadsheets to use to filter and sort client base to send out conditional renewal notices 90 days prior to effective date
Use excel spreadsheets provided from various sources to prepare mass emails Research the weekly A/R report for SERVPRO, reach out to clients who have not paid, follow up with AFCO on any type of billing issue
Prepare certificates in a timely fashion and educate the franchisees on how to use E Certs
Prepare and maintain the Monthly SERVPRO Stock Report
Respond promptly, thoughtfully, and effectively to changing work environments, priorities and situations; handles multiple tasks
Train others, as needed, on E Certs Online to assist the Servpro team in issuing certificates
Email policies to clients and upload policies to Claims division
Correspond with clients via email and telephone
Provide feedback on all procedures with suggestions for improvements
Ability to work 9:00A – 6:00P
Prior experience answering phones and handling general office/clerical duties. (1-2 years)
Working knowledge of Microsoft 2010 Outlook and Word
Intermediate knowledge of Microsoft Excel
Prior experience working in an office environment
P&C license is preferred, and required to be obtained within the first 6 months of hire

Sales Support Representative Resume Examples & Samples

Respond to phone, fax, and email inquiries about pricing, discounts, parts availability, order status, etc., with a solid understanding of commercial terms, the terms of existing contracts, and the process required to set up new accounts
Process orders, quotations, change orders, shipping modes, etc. accurately and quickly. Demonstrated ability to expedite orders
Resolve problems with the right level of initiative, collaboration, and perseverance to satisfy the customer's requests within the guidelines of published procedures
Help provide alternative options for supplying unavailable products and services
Discuss and negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms. Demonstrate an understanding of the needs of the customer and the Company so as to establish win-win agreements and relationships. Review contracts
Resolve Accounts Receivable issues, with the ability to assert specific terms and apply credits and discounts as required
Communicate and collaborate daily with all stakeholders, including customer, distributors, inventory and Flowserve sales, regarding order status, delivery status, and issues
Maintain current, accurate, organized records
Demonstrate proficiency with Company products, procedures, and operating systems. Work as needed with sales and engineering information systems. Obtain basic parts information from CAD drawings
Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, FCPA, etc.)

Sales Support Representative Resume Examples & Samples

Order Title Searches, US Credit bureaus -Invoices
Handle escalations and ensure timely resolutions for any delays in title searches
Manage end to end process for PCF Retention with MRO letters being generated to dispatching to issuing and mailing of renewals offers
Maintain a quality assurance process to eliminate the risk of fulfillment errors and ensure that the retention team is compliant with governance and AML with Credit bureau letters for MB & NS
Coordinate the payment of customer retention invoices. This includes: Couriers,
Coordinate the ordering and stocking of office supplies
Coordinate Fax Protocol Requirements
Coordinate the mailing of Retention Communication Documents. This includes: Renewal MRO Letters, Renewal Offers, Retention Confirmation Letters
Applications and resumes must be submitted online only through the Recruitment Management System
Late submissions will not be accepted
CIBC thanks all applicants for their interest however; only those candidates selected for an interview will be contacted
Please note that if you are selected for an interview, due to volumes of applicants, you may not be contacted immediately
Meeting the minimum requirements of the vacancy will not guarantee an interview
If you are not selected for an interview, you will receive an e-mail advising you that the position has been filled

Sales Support Representative Resume Examples & Samples

Create regular and on-demand base sales reports
Conduct trainings for sales reps
Respond to operational questions from sales team
Maintain partner support web site and support our partners
Facilitate change management activities after new processes roll out
Localize and deploy new processes and systems in alignment with Red Hat global policies
Analyze business trends and pipeline statuses; provide feedback on findings to management teams
Support the Sales team by solving operational problems
Communicate with teams in India and Singapore for betterment
Solid quantitative and qualitative analytical abilities
Passion for learning and creative problem solving
Fluent Japanese and intermediate English language skills
Excel and Salesforce.com skills and experience is prefered

Sales Support Representative Resume Examples & Samples

Provide account planning and forecasting support and ensure accurate forecasting data
Coordinating the creation of the technical proposal, ensuring timely delivery and consolidation
Coordinating and contributing to the preparation of business cases, management of proposal & contract preparation
Preparing and validating all commercial forms prior to any contract signature
Support the Account Director or Senior Account Manager to drive the resolution of customer issues
Support the Account Director or Senior Account Manager to drive the resolution of cash collection or customer billing issues raised by customers or escalated from GEO Cash Team

Specialist Overlay Sales Support Representative Resume Examples & Samples

Accountable for all aspects of the Object Storage business within assigned Region
Building and maintaining the respective business plan for region
Being the trusted sales leader for opportunities across the specific districts
Working with Hitachi Data Systems sales, pre sales to drive alignment and knowledge of whole Content and Object Storage solution and technologies to facilitate broad sales growth in assigned region
Working and partnering with District leadership
Effective pipeline creation, management and forecasting, and owning updates on progress to District Manager
A well documented, solid and successful sales career having generated results from direct, alliance, partner and solution sales efforts
5+ years of work experience with progressive responsibility in business development, strategic partnerships, alliances or solution sales
Excellent communication, interpersonal, presentation, and demonstrated analytical skills

Sales Support Representative Resume Examples & Samples

Assist Team Lead and National Account Managers with analytical input and management of select customers
Provide analytical data support including observations, implications and recommendations, utilizing internal (JDE, Sequel), NPD and Customer POS where available
Provide Daily Outlook Reports, Weekly Item Performance, and Monthly Outlook Reports along with needed ad-hoc reporting
Build rapport with independent rep agencies and be first contact for daily issues such as shipments, pricing, etc
Provide analytical input and help create and develop presentations for business reviews, line reviews, promotions, etc. Attend meetings as needed
Interact with demand planning, customer service, accounts receivable and logistics. ensure accuracy of account management and data
Develop an expertise on all customer and company information systems including customer SKU set-up, WERCS, data sync services, etc. Assist with onboarding new items and customers
Manage trade shows; coordinate and maintain Trade Show and Promotional Calendars; attend trade shows and events as needed
Lead Team’s Post Analysis Process on promotional events
Maintain an up-to-date item status report for active, discontinued, new and proposed items
Assist Sales with Rebate/Check Requests, Insurance Requests and SD&A Funding Sheets
Post Audit Claims – Assist Sales and Finance teams with Researching and Clearing

Master Overlay Sales Support Representative Resume Examples & Samples

Revenue Generation. Creating opportunities to drive the EMEA revenue number for the Content & Data Protection solutions portfolio and ultimately increase market share. Collaboratively with the Content & Data Protection virtual team, develop the EMEA proposition strategy and business plan and educate, enable and support the region and country management in executing local plans
Expanding the conversation. Understand the broader strategy around Digital Transformation and how HDS is moving towards higher value-add, solution-led sales. In doing so, support and coach sales to give them the confidence to broaden the conversation and stakeholder group at target customers
Specialised knowledge and appreciation of the specific business needs of Enterprise organisations in the Data Mobility and Governance space, including Content & Data Protection, and an understanding of both the traditional and emerging competitive market environment

Customer Services & Sales Support Representative Resume Examples & Samples

May also provide additional commercial support to the organization by performing standard and ad hoc customer data and pricing analysis as well as central customer data maintenance
Tracks, maintains and documents general and specific customer conditions (e.g. frame contracts and conditions, bonus agreements, EWS agreements)
Defines and ensures efficient processes in the ERP and Order Mgmt systems
EDUCATION /EXPERIENCE

Sales Support Representative Resume Examples & Samples

Order reception and checking payment conditions, Incoterms
Clarified order entry in IT system, checking all necessary information is in order, for example checking credit status of third party customers with insurance company or Risk assessment
Request bank guarantees and cancellations
Follow up of confirmed dates in different plants and check with offered delivery times, sending order confirmations
Order modification/cancellations, clarification with production plants
Preparing export documents (invoices, packing list, export authorization, certificates of origin ..)
Communication to: customers (Customer support: documentation, information, clarification..), manufacturing plants, carriers and forwarders regarding order fulfilment
Coordination of order issues between sales and production. Documents collection/distribution
Making and sending invoices, notes of charges or credit notes. Payments claiming
Maintenance of customer data base
Eventually coordinate and lead Order Processing lead activities within the direction of the Manager

Sales Support Representative Resume Examples & Samples

Focus efforts on both our external and internal customers to insure they view and measure our organization as responsive, reliable, consistent and helpful in offering value-added solutions and solving their problems on each quotation opportunity presented to us. Support external Sales Engineers and Distributer in expansion of our customer and product base in view of Division plans. · Prepare clear and concise spare parts quotations including service in accordance with customer requirements and request dates. Work closely with FLS organization to meet customer expectations
Order transfer files to be submitted in a timely manner to be complete and correct. Assist in resolving any issues to insure proper order entry
Manage the administrative requirements of the business to insure compliance with the departmental expense budget and to all related FLS policies including Export Compliance, FCPA, the use of FLS standards, worldwide T&C’s, travel request approval process, commercial terms and other similar initiatives as directed by Flowserve IPO management
Focus on the goals of the Commercial Operations Group
Record required data for business analysis and process improvement
Carry out comprehensive and accurate commercial and technical review of enquiry/order terms and specifications to ensure customer technical and commercial requirements are met whilst remaining in line with company procedures and policies
Respond to customer enquiries in a knowledgeable and professional manner, ensuring deadlines and customer requirements are met
A quick response time of 24 to 48 hours is to be maintained for non-contract enquiries, with customer to be informed of circumstances where a longer response time may be required
Ensure sales order entry (including contract amendments) is in line with our procedures and ensure sufficient data is entered to provide full details to other departments
Perform Sales Contract Management to provide on time dispatch of goods and related documentation without technical/commercial problems and “closed up” within 1 month where practical. This includes liaison/coordination with customers, suppliers, internal suppliers/customers, expeditors and inspectors
COMPLIANCE: Complete all mandatory training and participate in compliance initiatives communicated either locally or globally within the timeframes set

Enterprise Sales Support Representative Resume Examples & Samples

Support multi-site and multi-regional sales by assembling order packages, initiating Rate Center and Serviceability checks and managing rejected orders
Primary Point of support and escalation for Enterprise Sales team (Gov't/Ed and Major Accounts)
Polished, professional verbal and written communication with Sales Support teams and Sales leaders
Provide order support and coordination for advanced voice and data services including the small business, mid-market and Enterprise channels
Identify opportunities for improvement and recommend solutions

Senior Inside Sales Support Representative Resume Examples & Samples

Proactively acts to understand and solve customer needs and identify solutions to non-standard task/queries
He/she is the point of reference for customers in case of local business requires high technical expertise (solve complex, high impact problems)
Act as an SME and mentor of the junior colleagues, being reposnible for their professional training
Strong English capabilities
Minimum 4-5 years of electrical

Sales Support Representative Resume Examples & Samples

Respond to phone, fax, and email inquiries about price quotes, discounts, parts availability, order status, etc., with a solid understanding of commercial terms, the terms of existing contracts, and the process required to set up new accounts
Resolve problems with the right level of initiative, collaboration, and perseverance to satisfy the customer's requests within the guidelines of published procedures. Help provide alternative options for supplying unavailable products and services
Negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms. Demonstrate an understanding of the needs of the customer and the Company so as to establish win-win agreements and relationships. Review contracts
Assist to resolve Accounts Receivable issues
Communicate daily with all stakeholders regarding customer service status and issues

Senior Sales Support Representative Resume Examples & Samples

A minimum of 3 years Customer Service and/or Contract Administration experience
Candidates must reside within 50 miles of Galesburg, MI to be considered
Excellent communication and problem solving skills, analytical skills, and proficiency in systems (Oracle, Microsoft Office, Sales Force.Com and other web-based programs)
High level of product knowledge, persistent follow up, a team attitude and a customer centric approach to daily tasks and overall outlook
Ability to provide inside sales support, general understanding of markets (customers, end customers, and competitors), and how our products service those markets
Must uphold confidentiality for Eaton intellectual property and customer information

Sales Support Representative Resume Examples & Samples

Report retail, competitive and product technology information completely, concisely and in a timely fashion as specified by management
Escalate store retail concerns and issues expeditiously to account team and management
Complete required administrative and reporting activities accurately and as specified in guidelines or by management
Develop proficiency in required Panasonic application systems such as Store Reporting, Panasonic CyberScholar Training, Expense reporting
Maintain and increase proficiency in commonly used technologies and software such as email, the internet, Microsoft office suite; Word, PowerPoint, Excel
Develops and maintains knowledge and skill level necessary to effectively articulate PCEC and product advantage to accounts
Ability to drive high levels of store satisfaction through support, communication and responsiveness
Develop consumer electronics product knowledge - keep up on all trends
Develop and maintain strong computer and computer application skills
Manage territory responsibilities to maximize relationships with sales associate on the retail floor. Follow through on corrective action needed quickly and on a timely basis
Able to prioritize tasks and training, judging importance of event when presented with conflict and flexible to change schedule when time sensitive directives are required
Able to distinguish and communicate what store associates need to know to sell product without overwhelming them with extraneous information
Recognizes and analyzes problems and possible causes, takes appropriate action to resolve
Timely reporting of store visits; call reports; competitive information; preparation for promotional activities; internal administrative responsibilities (call reports, expense reports, e-mail, etc) #LI-NR1
1-2 years sales experience, consumer electronics experience preferred
Base level knowledge and experience with business computer and application systems including email, internet and Microsoft office suite products
Knowledge of video editing software (Final Cut, Adobe Premiere, Vegas etc.) and photo editing software (Photoshop, Paintshop, Lightroom) is a plus

Sales Support Representative Resume Examples & Samples

Associate Degree
Telecommunications industry knowledge
Excellent interpersonal, verbal and written communication skills and attention to detail
Strong working knowledge of computer systems/software and computerized billing

Sales Support Representative Resume Examples & Samples

Deliver AT&T’s “Our Retail Promise”
Welcome customers to our store, coordinate check-in process and customer flow
Function as a customer experience advocate
Assist with sales when needed
Work in a team environment to meet and exceed assigned goals
Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
Perform operational tasks to maintain audit-ready status in store at all times
Prepare bank deposits
Balance cash drawer
Process and prepare paperwork for recordkeeping and report generation
Assist with store merchandising

Sales Support Representative Resume Examples & Samples

Description**
Receive in bound calls directly from Cargill’s farmer customers and Farm Marketers, executing soft call transfers as appropriate. Help to generate growth by answering basic market, product and service questions, and taking orders to buy or sell grain. Answer contract-related questions
Perform contract administration activities, including initial contract entry, and modifications such as setting prices, amendments and managing addendums on marketing solutions. Meet productivity goals on contract administration activities, as established by the workforce management process
Resolve contract, product or service problems by clarifying the customer’s issue, determining the case and selecting the best solution. Follow up to ensure the issue is resolved
Perform control and monitoring functions, including obtaining customer signatures on contracts and grain position monitoring
Set up and maintain customer account information
Assist with customer communication updates and mailings, and other duties as assigned
Associate's degree OR High School Diploma/GED and at least 2+ years of experience in inside sales or customer service

Sales Support Representative Resume Examples & Samples

Oversee the entire RFP process from start to finish
Review RFPs and prepare responses to potential clients
Support sales channels and work to make them more efficient
Educate sales channels on products and benefits of LED
Coordinate responsiveness to customer issues as needed
Generate and route general communications to and from customers and vendors
Assist sales team in organizing presentations, proposals, sales quotations, purchase orders and other information related to multiple ongoing projects
Assist Sales Manager in assembling financial reporting and sales data
Contribute to team effort by creating and maintaining a fun and positive work environment
2 years sales or customer service experience
Relocation assistance not available for this position. Only candidates living within a 50 mile radius of Syracuse, NY will be considered for this position
Bachelor Degree in Business Management or Marketing from an accredited institution
Experience producing RFPs
Five years sales or customer service experience
Excellent written communication and articulate verbal communication skills
Organized and detail oriented, ability to prioritize multiple tasks
Aptitude for problem solving and conflict resolution
Must have strong computer skills, with a focus in Microsoft (Excel, Word, PowerPoint, Outlook)
Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
Must have a track record of meeting deadlines

Sales Support Representative Resume Examples & Samples

Participate as a member of the sales team
Ensure all administrative aspects of proposals, service orders and support materials are complete, accurate and professional for the MSE’s
Conduct training on products and services to target accounts to ensure complete satisfaction
Follow-up with customers to ensure satisfaction
Set up processes with new Dealers to ensure collateral, demos, RSS software, etc., are provided
Manage Demo Lines
Create presentations for management, dealer training classes, customer engagement, etc as needed
Secure company information to protect confidentiality between SouthernLINC and SouthernLINC dealers, contracts and customer information
Sales of SouthernLINC Wireless products and services to walk-in customers
Answer incoming phone calls
Processing point of sale transactions
Process new activations, equipment upgrades, accessory sales, and equipment repairs and warranty for customers and Direct Sales
Make prospect calls, retention calls, set appointments, process order and upgrades for Direct Sales
Follow-up with customers to assure satisfaction and to look for referral business
Participate in trade shows and provide support and coordination as needed
Provide all aspects of customer service to include MIBAS provisioning requests, assist Market Sales Executives with dealer channels, training on use and functionality of phones, programming of phones, rate plan and bill statement analysis
Assist Sales & Service Center Manager with all aspects of inventory management to include Safeguard inventory loss, maintaining adequate inventory stocking levels, receiving and processing inventory, processing inventory transfers to other service center locations
Conduct physical inventory audits and prepare Inventory reports
Perform End of Day administrative processes and procedures
Demonstrate lines
Participate in Trade Shows and provide coordination as needed
Updates Commission Spreadsheet
Trains Dealers as needed
Any other duties deemed necessary to meet the goals set forth by SouthernLINC Wireless

Sales Support Representative Resume Examples & Samples

Must have strong communication and listening skills. Strong attention to detail is required
Ability to work in an Office environment
Ability to sit at a computer for long periods of time, spend a lot of time on the telephone and email
Ability to work to handle High volume workload. Work given by many individuals. Works under pressure and has strong ability to prioritize work to meet deadlines
Associates or Bachelors degree
Production agriculture and grain merchandising knowledge

Inside Sales Support Representative With Spanish & Italian Resume Examples & Samples

Interlock with aligned Sales Rep to process Bid renewals – re-pricing/change of validity period – and manage them through the approval process
Addition of Business Partner to contracts and contract creation
Ad-hoc tasks to assist sales productivity
Reporting tools - BW, BO - nice to have

Sales Support Representative Resume Examples & Samples

The Sales Support Representative will work closely with our Enterprise Account Executives in North America, as an inside rep, to provide a full range of sales support services
The ideal Sales Support Representative will be a detail oriented, self-starter possessing the ability to work in a team environment supporting a group of sales executives in their day-to-day selling efforts. This position will support opportunity management, deal progression, pricing, scheduling, and logistics. The SSR will proactively follow-up all active opportunities and deliver on commitments
Interlock with assigned account executives to assist with proposals, pricing, requirements gathering, and all deal progression activities
Coordinate product demos, pilots and Proof-of-Concept implementations
Assist with appointment scheduling and logistics
Execute on key follow up activities on behalf of account executives
Coordinate SSE (Sales Support Engineer) activities and logistics
Develop a detailed knowledge of key products and offerings
Deliver key product positioning and messaging to customers and prospects based on marketing activities and collateral materials
Work with Sales Executives on creating and executing deal specific sales strategy
Results-driven attitude
Financially motivated
Ability to quickly grasp complex systems and procedures

Services Sales Support Representative Resume Examples & Samples

Strong written and verbal English communication skills
At least 2-3 years experience in maintenance services back office or sales support is an advantage
Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / projects / priorities

Sales Support Representative Resume Examples & Samples

Help meet or exceed sales and profit goals established by the upper management
Assist Sales team with all e-tail account related questions, issues & concerns
Conduct weekly reviews of sales, returns (RMA’s) and allowances (P&A), promotions, sell trough, inventory management, forecasts and any other account activities that will impact results for the account(s), report findings to the Sales Manager
Working closely with the Marketing department on online executions
Assist customers with account related questions, issues and provide accurate and timely support
Collecting and sharing of content & marketing assets from relevant departments and optimizing these for our e-tail partners
Coordinating and optimise new on- and offline product listings for our key customers
Implement and co-develop financial models (Fimo’s)
Supporting the Sales team with preparations for meetings and events
Conduct and/or coordinate sales and training meetings as required. Attending all required meetings
Analyse and understand industry market trends, competition, products & pricing that may impact sales efforts & communicate this to the sales team & other departments as necessary
Travel to tradeshows and customer meetings required. Depending on assignment, international travel may occur
Provide positive reinforcement and constructive criticism to team members and escalade any issues as they arise
Help drive the sales team to the next level with your optimistic drive & hands on mentality to always perform better as a team
Any other relevant ad-hoc tasks
One to three years’ experience in a sales support of equivalent position in a highly commercial environment
Proven track record of being able to multi-task whilst maintaining accuracy
Ability to think out of the box and from a premium product perspective
Experience with FMCS and / or Electronics in a e-tail environment is an advantage

Sales Support Representative Resume Examples & Samples

Meet call quality and service level expectations for all incoming activity via the global contact management system. Update contact records for all inbound calls/chats and emails in Salesforce
Provide product support to customers; escalate to tech support as needed for customer issue resolution
Navigate Oracle and Salesforce systems to obtain and relay information to sales and customers concerning order status
Process and check free of charge/non-standard orders from inbound customers ensuring proper lead times, customer information, and special instructions. Provide information on product availability and pricing, shipment tracking, updated order status and delivery information
Convert or enter all orders into the order management system. Partner with Operations when necessary on proper lead times
Report, research and start corrective action for problems and complaints received from customers, partners or sales reps. Create Service Requests, replacement orders and NCRs for tracking and issue resolution and ensuring customer satisfaction
Issue Return Material Authorizations to customers within the guidelines of the RMA policy. Follow-up on outstanding RMA’s. Issue Call Tags/return labels as appropriate under the guidelines of the Call Tag Policy
Provide freight quotes based on order guidelines
Act as back up for sick, vacationing, or out of office sales support representatives
Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination
Other duties as assigned by the Director, Global Customer Care
One to two years of customer service experience required
Proficient in Microsoft Office including Excel, Powerpoint and Outlook
Ability to multi-task required
Hours may change – ability to work in a flexible team environment
Oracle and Salesforce experience preferred
Must be able to perform the physical requirements of the job as described to you for the position
Respectful to all people and situations
Street smart and pragmatic
Performance-based mindset
Flexible, creative and resourceful
Seeks out opportunities to grow and learn
Curious problem solver
We embrace what is right
We are transparent in what we do
We are supportive and collaborative with our colleagues
We always look to continuously improve
We do the right thing for our customers

Customer Sales Support Representative Resume Examples & Samples

Understand the basic profile of the customers in the relevant sales region and their most common needs and expectations
Listen to the customers and focus quickly on those needs and expectations
Tailoring the support approach to fit particular customers and/or interactions
Act as a customer advocate to other internal departments of Ingersoll Rand
Communicate directly with channel partners within an assigned territory to identify and

IPB Sales Support Representative Resume Examples & Samples

Take client orders for trades within compliance and branch guidelines
Gather and process new account and KYC documentation as well as maintain existing client information
Communicate regularly with clients and provide full customer service, both proactively and on demand
Must display ability to work with systems, prior experience in accessing customer service profiles, and databases a must
Bilingual English/Spanish or other language depending on market assigned to

Specialist Overlay Sales Support Representative Resume Examples & Samples

Accountable for all aspects of the HCP business within assigned Region
Building and maintaining the HCP business plan for region
Being the trusted sales leader for HCP opportunities across the specific districts
Working with HDS sales, pre sales and SPG teams to drive alignment and knowledge of each HCP solution and technologies to facilitate broad sales growth in assigned region
Comfortable with 1-2 weeks of travel per month across districts/ regions

Sales Support Representative Resume Examples & Samples

3) Must be aggressive, proactive, self‐motivated, good organizational skills and have above average time management skill
4) Must be customer‐focused and a team player within our organization
1) Should have knowledge of Sales Functions
2) Must be familiar with Commercial Terms
3) Communicate in English, Hindi.(Verbal and Written)

Inside Sales Support Representative Resume Examples & Samples

Contacts prospective clients and generates leads for the appropriate outside sales representative to meet expected levels of production
Tracks daily production and expected weekly/monthly performance in order to meet call, lead and revenue quotas
Achieves lead generation quotas to support revenue/sales attainment
Understands and maintains an organized database of prospective clients for market research by tracking business information and accurately coding phone calls as trained by management
Prepares for and attends any and all department meetings, team meetings, and training sessions to increase knowledge, sales skills and contribute to revenue growth

Tracs Sales Support Representative Resume Examples & Samples

Fulfils product software package shipping requests for new and existing customers. Packages include the software and various marketing materials sent directly to the shop
Establishes standard outreach to new customers, informs them on a regular basis of add-on functionality available, and processes orders through fulfillment and billing. Works closely with field sales to help manage inside sales opportunities, activities and requirements in each region
Ensures inside sales orders are entered into CRM in a timely manner. Runs/creates reports to validate intended versus billed orders, verifies accuracy, and ensures customer is set up correctly in terms of current and potential future product offerings
Coordinates and/or completes customer installation and training of add-on products sold via inside sales efforts
Takes lead in solving customer-related problem assigned to them. Researches as necessary, determines resolution, and communicates result to both field sales and customer
Has strong work ethic and ability to work with internal and external contacts remotely

Sales Support Representative Resume Examples & Samples

Works closely with field sales team to fulfil requests for marketing materials in support of user group meetings, marketing conferences, and fulfilment of the field reps supply
Contacts new customers on a predetermined timeline to ensure expectations met, to schedule follow-up visits, and provide additional materials as follow-on to initial sale. Maintains awareness of daily tasks as assigned to them from the customer relationship management (CRM) platform
Executes special regional and national telesales promotions. Communicates closely with the field sales team to jointly close new business
Coordinates, invites, and follows up with customers for user group meeting. Using existing (CRM) platform and information ensures field sales group hosting event has most current customer information, contact, and tracking of invitation acceptance
Assists in developing, planning, and running national sales meetings and regional meetings when needed
Uses public relations, communications, and publications to promote all TRACS products. Stays current on all product offerings, initiates refresh of materials if necessary, and ensures mechanism is in place to distribute materials to customer base
Promotes adoption of TRACS through marketing materials, sales support calls with potential customers, and answering any process questions from prospects
3-5 years prior experience supporting and coordinating field sales staff. Specific experience examples include, but are not limited to, providing timely follow-up/welcome packets to new customers, establishment of marketing/promotional distribution channels and timelines, and ability to coordinate multiple internal/external meetings
Prior experience with CRM system such as Salesforce.com
Possesses excellent telephone skills to be able to engage customers and team in positive conversation
Ability to apply strong telephone sales technique in a variety of situations
Position does not require travel

100

Customer Sales Support Representative Resume Examples & Samples

Order Entry: Customer focused person who is self-motivated, friendly and has a passion to solve customer issues in an efficient and effective manner. Responsible for providing support options, total resolution, and appeasement solutions to customers. Successful candidates will have the ability to enter Education customer purchase orders into SAP. Online fax Correspondence may focus on resolving complex customer service and support issues. Must be able to work under aggressive time commitments. Will be responsible for communicating official positioning on company issues. Empowered to use judgment when balancing company and customer needs. Interacts with customers prior to and/or after time of order entry. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action
Inbound Queue: Customer focused person who is self-motivated, friendly and has a passion to solve customer issues in an efficient and effective manner. Responsible for providing support options, total resolution, and appeasement solutions to customers
12 month contract position. No guarantee of permanent hire. Based on business needs and performance in the role

101

Sales Support Representative Resume Examples & Samples

Manage dialy, appointments, meetings, progress reports, etc. for outside sales management, focusing on time management and prioritization of the sales process
Answer and handle telephone calls and scan and dispatch incoming mail, focusing on effective and efficient communication as a basis for customer satisfaction
Receive, process and manage incoming applications, documentation and quote requests, focusing on speedy, accurate and high quality handling of the application process
Prepare contracts and corresponding documents and liaise with all parties involved, aiming at a speedy, accurate and high quality handling of the contract process
Execute the helpdesk/service support function for in- and external clients, in order to support and advise clients quickly and accurately
Liaise with vendor/partner and dealer operations organization on program information and processes, in order to optimize working relationship through mutual information sharing
Monitor and analyze the performance and progress on all sales processes and report on a periodic or ad hoc basis
Identify opportunities for sales and support process improvements and provide follow up on these improvement suggestions

102

Sales Support Representative Resume Examples & Samples

Bachelor Degree or higher from an accredited learning institution
Minimum of one (1) year of experience in customer service and/or sales
Enjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfaction
Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems
Ability to follow through with commitments and show concern for the needs of others
Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks
Clear and conceptual thinking ability; excellent judgment and discretion

103

Sales Support Representative Resume Examples & Samples

Knowledge of customer service in a fast-paced environment
Understanding of the Global Telecoms market and it’s technologies
Proficiency in Microsoft Office applications ie Word. Excel and Outlook
Process driven
Strong planning, prioritizing and working to tight deadlines
Manage all aspects of the customers expectations
Service Assurance Technical background [asset]
Knowledge of SAP and other similar tools [asset]
Ability to use SFDC – Sales Force.com [asset]
Extremely customer-oriented
Action- and results-driven
Good analytical skills and judgment
Manage multiple orders
Highly professional and take responsibility for own actions
Excellent communication and interpersonal skills both verbal and written
Positive attitude, enthusiastic and self-motivated

104

Sales Support Representative Resume Examples & Samples

1) SHOULD HAVE KNOWLEDGE OF SALES FUNCTIONS
2) MUST BE FAMILIAR WITH COMMERCIAL TERMS
3) COMMUNICATE IN ENGLISH, HINDI.(BOTH VERBAL AND WRITTEN)

105

Sales Support Representative / Inside Sales Resume Examples & Samples

Primary sales contact for Alternate Site customer base
Maintain and enhance relationship with existing customer base in collaboration with Sales team
Provide technical support and maintain a strong level of product & competitor knowledge
Direct communication with distributor, distributor reps and end users for maximum sales efficiency
Manage ICU Website inquires related to sales opportunities
Assist Sales Reps with territory management (provide sales reports, research discrepancies, etc.)
Coordinate the gathering and dissemination of sales forecast/pipeline data, wins/losses for IKAP database
Weekly reporting for high priority or high visibility items
Support & perform special projects for corporate accounts IDN’s
Work on special projects as they arise
Must be 18 years of age
Must pass pre-employment drug screen and background check

106

Customer Service & Sales Support Representative Resume Examples & Samples

Handle customer enquiries via phone & email
Order processing & expedite
Shipment co-ordinations with hubs & plants worldwide
Samples applications
Return product co-ordinations
A/R (credits & debits) co-ordinations

107

Customer Service & Sales Support Representative Resume Examples & Samples

Order handling/processing (booking/confirmation/change - manually or EDI)
Forecast processing if applicable
Handle sample request
Controlling past dues/backlog (organization of expedited shipments)
Answer lead time requests (offer substitutes/disti stocks)
Maintain sales owned cross-refs in ETBF
Controlling of consignment stock levels
Controlling of customer forecast coverage
Control price updates together with Sales
Handle customer claims (returns and A/R requests due to price/delivery/quality)
Request and maintain customer master data in ETBF
Maintain CS related databases (Customer Profiles)
Controlling overdue payments/cash-discounts
Support Distributors with own ETBF login in using ETBF
Assist in sales automation and improvement of profitability
Knowledge of English and German Language / Italian Language
Ability to work according to the predefined procedures
Experience working with worldwide customers

108

Sales Support Representative Resume Examples & Samples

Providing regional field service associates with support related to service revenue generation and recurring monthly revenue
Providing service sales support responsibility for assigned territory
Establishing business relationships to promote customer satisfaction
Utilizing Diebold IT systems to generate appropriate reports, pricing and documents that correspond to the service selling process and regional support responsibilities
Managing and facilitating the processing of service contracts by our Global Service Contract Team for timely and accurate invoicing
Bachelor's degree is a business-related field required, or equivalent combination of education, skills, and experience
1-3 years of related experience required
Strong interpersonal skills – create positive interactions
Ability to adapt to changes in customer situations and conversations
Ability to communicate in the appropriate manner (phone calls, e-mail, IM)
Ability to keep general product and company information organized
Ability to deal with complexity
Ability to identify critical information
Ability to make sound decisions
Ability to collaborate effectively with people inside and outside of their immediate environment

109

Inside Sales Support Representative Resume Examples & Samples

Receive calls from Account Executives related to orders for homecare and acute care products, paperwork for health care teams, shipping status of device, Insurance related to patient coverage, and training issues
Promote collaboration between the St. Paul office and the field sales organization
Identify areas for improvement in the process of handling incoming calls
Stay current with Sales Training and Education training changes
Sales ride along to gain real world experience/customer interaction with an account executive
Complete yearly compliance trainings as assigned
Respiratory Therapist, LPN, or RN preferred (licensed professionals will be expected to maintain state licensure)
1-3 years of clinical pulmonary experience in a hospital, healthcare, or homecare setting preferred OR Associate’s Degree in business or related field, or equivalent work experience
3+ years industry experience (3rd party payer or DME provider) required, associate’s degree or higher may substitute for 2 years of experience
5 years of progressive experience in a customer service role
Advance knowledge of Respiratory Care business processes/preferred experience in other departments
High level of reasoning ability in order to successfully resolve a variety of patient, clinical and business issues
Exceptional written, verbal and interpersonal communications and presentation skills
Third Party payer experience preferred
Experience with JD Edwards and Cognos, Tim's and ImageNow preferred

110

Sales Support Representative Resume Examples & Samples

Work as a link between the customer and Lawson’s operations
Provides hands-on account service support to an assigned customer base
Inventories, replenishes and arranges products in bins
Aids customers in locating merchandise
Responds to customer inquiries and requests
Processes product returns
Assists with the set up of new accounts
May assist customers with the Web ordering process
Ensures customer satisfaction and account retention
Solves problems proactively. Makes front-line decisions to provide superior service
Makes simple presentations to customers to develop an understanding of Lawson’s value proposition and demonstrate the quality and reliability of Lawson’s products
Educates customers regarding on-line marketing programs
Assists in growing accounts through the sale of additional items from Lawson’s product line
Provides information about Lawson and its full line of MRO products
Assesses customer needs to identify and recommend additional products
Reports sales potential to Account Service Manager

111

Sales Support Representative Resume Examples & Samples

Providing support resource for the day to day transactions to allow the Account Manager time and opportunity to network through their existing accounts to expand the business
employplymouthstate1808*
Ability to be flexible, multi-task and be able to remain 'in control' during stressful situations
Ability to respond effectively to incoming calls
Self-motivated and strong desire to succeed
Positive attitude, high energy and ability to multi-task
Associates Degree preferred or equivalent sales/working experience

112

Sales Support Representative Resume Examples & Samples

Provide customer service and ongoing communication with brokers and clients
Assist with updating sales and marketing materials
Assemble proposals tailored to meet the specific needs of each client
Maintain and update website design and /or verbiage
Create reports and spreadsheets for the Sales Manager and/or clients pertaining to competitor rates and other requested information
Serve as a backup by taking sales phone calls and responding to emails
Complete administrative tasks and projects as directed by the Sales Manager
Experience with employee benefits and/or healthcare insurance desired, but not mandatory
Must have a high level of computer proficiency along with a strong working knowledge of Microsoft Office products, especially Excel and Word
Must have proven experience with InDesign and Photoshop
Must be articulate and have pleasant telephone manners
Knowledge of the privacy and security provisions of the Health Insurance Portability and Accountability Act (HIPAA) preferred

113

Sales Support Representative Resume Examples & Samples

Understand thoroughly a product group in terms of quoting and ordering specifics
Liaise closely with and support sales and pre-sales personnel with quoting requests
Liaise closely with sales personnel and distributors or resellers providing proactive information on status of purchase orders
Ensure that purchase orders are legitimate by verifying data, obtain revised purchase orders where required, and process final purchase orders in Oracle
Act as a go-to person for queries from internal or external customers relating to products, quoting, lead-times and orders
Respect internal SLAs and constantly strive to meet targets

114

Sales Support Representative China Resume Examples & Samples

Perform tasks assigned by the manager of the respective customer
Fluency in English & Spanish & Chinese
Bachelor's Degree in Business Administration, Economics, Accounting or related field

115

Inside Sales Support Representative Resume Examples & Samples

Work closely with product managers, applications specialist and pricing to provide DLS product pricing and application solutions to the sales force, distributors, dealers and/or customers. Answer questions and help increase sales, revenue and margin
Develop and maintain DLS forecast and coordinate with operations and field sales
Previous technical experience in HVAC industry with products and application
Working knowledge of HVAC load calculation and HVAC application guidelines/principals
Strong communication (written and verbal) skills, with superior follow-up and follow-through skills
Strong sense of urgency, quality, self-initiative, sense of ownership and customer satisfaction orientation
Ability to learn quickly; apply and extrapolate to other functional areas and adapt to changing business priorities
Team oriented perspective; able to work well & contribute with other points of view
Strong analytical with strong attention to detail, while also able to manage multiple priorities
Requires strong working knowledge of Microsoft Office (Excel, Word, & PowerPoint)

116

Sales Support Representative Resume Examples & Samples

Enter and Finalize quotes into Oracle for customers and Sales Representative
Assists the Sales Manager in generating leads
Recommends products to customers based on customer’s needs and interests
Responsible for handling incoming phone calls and walk-ins requesting sales information
Assists the sales manager in the preparation of sales reports and competitive market analyses
Updates contact lists of existing and prospective customers
Minimum experience: 1 year
Required Industry Experience (Construction, Insulation, Trades, etc.): NA
Legal Age Requirements: At least 18 years of age

117

Customer Service & Insides Sales Support Representative Resume Examples & Samples

He/she is the point of reference for customers for all types of commercial requests: solve complex, high impact problems
Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
Good English and very good Dutch language capabilities
Minimum 2-3 years of (preferably electrical industry) customer service experience
Excellent Communication and Interpersonal Skills (Written and Verbal)
Maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude

118

Sales Support Representative Resume Examples & Samples

Maintain up-to-date knowledge of a complex portfolio of FDA regulated medical supplies/devices and remain current on competitors' product offerings to complete RFP/RFI and Cross-referencing competitors’ SKUs
Understand and utilize intricate contracts and pricing structures
Special projects (e.g. piloting new initiatives, account service calls, lead vetting, etc.)
Remain current on HYH Sales Methodologies and attend National and Regional Sales Meetings
Strong internal and external customer orientation
Bachelor’s degree with 3 years related experience, or 4+ years related experience in lieu of degree
Computer literacy and proficiency in Microsoft Office, particularly Excel, with the ability to quickly learn our internal systems
Persuasive skills
Innovative and resourceful
Strong Excel Skills
Salesforce.com familiarity

119

Maintenance Sales Support Representative Resume Examples & Samples

Develop ability to prospect, contact and set appointments with a minimum of 5 new potential clients a week to educate them about the benefits of going through the process of reducing their owning and operating cost through various different types of programs and services we offer
Learn to identify prospects in assigned market
Develop ability to close total annual weighted sales of greater than ten (10) times annual salary after completing appropriate sales training program
Assist the office with sales documentation so they can be set up in the ABM system
Assist in client customer care
Assist senior sales representatives with formulating and producing the various types of programs to present to the new potential clients
Assist in producing and presenting the results from the site survey to review with potential client
Learn to efficiently drive the ABM process in a timely manner to effectively sell one of the various programs to help the new potential client
Learn and understand, the programs ABM Building Solutions, LLC offers
Utilize Salesforce.com CRM to manage and report backlog and ongoing follow up
Respond in a professional, polite, and helpful manner when dealing with other staff and customers
Learn, understand, and comply with all Company and Customer policies
Participate in training directed at increasing job-related skills
Job duties may be modified at any time

120

DCG Inside Sales Support Representative With German Resume Examples & Samples

Solution Design / Configuration
At least 2-3 years experience in Customer Service service, back office or sales support is an advantage
Customer Satisfaction and Customer Escalation Management
Facilitation and collaboration skills
Must be a team player who is highly motivated & detail oriented

121

Internal Sales Support Representative Resume Examples & Samples

Submission of part number change requests and manage them through the cycle
Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process while interlocking with the pricing team and profit managers to ensure the customer is able to place order against valid contract
Interlock with logistics to ensure delivery requirements are met and understood by end-customer
Interlock with finance regarding approvals and credit note creation for returned goods
Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
Within this role, you are asked to onboard new tasks & tools to help to increase sales facing time, look for efficiencies in our processes and tools (mainly CRM) and analyze main workload drivers to decrease manual work needed and thus increase ISSRs adoption of high volume tasks
Customer facing skills both by phone and e-mail (previous experience in a customer facing environment would be anadvantage)
Ability to quickly grasp complex systems, procedures
CRM application - nice to have

122

Print Sales Support Representative Resume Examples & Samples

Places orders through appropriate P&MS partners e.g. Staples Promotional Products, Non Stock Procurement, Digital Copy Facilities and Staples Retail
Keeps detailed status report of all jobs in production and estimated delivery
Follows up on all orders to assure delivery to customer as promised; follows up on customer concerns
Communicates with Account Manager team and Area Sales Manager daily on status and or issues related to production progress
Assist in project management on large complex solutions
Takes the lead on obtaining customer proof approval; troubleshoots and works with the customer and business partners to resolve and minimize common production obstacles
Orders samples for client review as needed
Provides recommendations to customers on how to utilize reorder services, best spend opportunities, etc
Provide timely updates to Area Sales Manager and Account Managers on task progress and completion
Pull daily reports utilizing salesforce.com as relates to daily/weekly sales productivity
Other duties, as assigned by the Team Manager or Area Sales Manager
Previous customer service experience and/or account management
Excellent verbal communication skills with customers, account managers, and other partners; strong telephone communication skills
Excellent written communication skills to professionally communicate with customers, account managers, and partners
Ability to develop relationships based on strong interpersonal communication skills and engagement
Ability to work under pressure of order deadlines regardless of interruptions
Demonstrated record of consistently good attendance/punctuality
Analytical and problem-solving skills
Previous copy and print in a sales or production environment

123

ECP Sales Support Representative Resume Examples & Samples

Provide support as required to Sales Executives and Managers in order to achieve aggressive new account acquisition and new account revenue goals
Serve as liaison with vendor card processor to assist during application submission, boarding, and POS deployment phases
Provide quality assurance in reviewing all merchant application submissions
Ensure Sales Execs are following proper procedure in application submission, including pricing and credit policy
Provide one-call resolution with regards to sales executive inquiries on products, services, policies & procedures, new account boarding, pricing, and other general inquiries
Assist Sales Execs as liaison with other KeyBank business units
Assist in managing escalated issues with Sales Execs
Ability to make decisions in a fast-paced environment
Assist with merchant renewals and re-pricing
Assist managers with general new account portfolio reporting and analytics
Assist with customized reporting delivery needed for large merchant clients
Assist in managing sales lead opportunities and reporting within CED referral system, including training, lead qualification, and enabling timely progression through all stages of the sales process
Provide other sales support as necessary
2-Year or 4-Year degree preferred
1-2 years of sales and or administrative experience, banking, business, or payments industry experience a plus
Strong analytical skills with the ability to quickly and creatively identify and resolve issues
Strong organizational & time management skills
High motivation and attention to detail
Ability to learn quickly and to work both independently and as part of a team toward the achievement of client and team goals

124

Inside Sales Support Representative With Hungarian Resume Examples & Samples

Creation of country-level system configurations (CTO)
Bid creation and Distribution to Lenovo Business Partners
Interlock with aligned Sales Rep to process Bid renewals – re-pricing/change of validity period – and manage them through the approval proces
Customer facing skills both by phone and e-mail (previous experience in a customer facing environment would be an advantage)
Would need to enjoy working with many cultural differences
Highly motivated individual

125

Sales Support Representative Resume Examples & Samples

25% - Research and analyze customer discrepancies and issues to assist Sales and Sales Management in reaching a customer resolution
25% - Work with other functions and manufacturers to coordinate, clarify and/or correct customer opportunities or resolutions in support of the Sales and Sales Management team
20% - Run and Create customer support documents for Sales and Sales Management
20% - Other administrative tasks as required
5% - Distribute monthly and Quarterly reports to Sales and Sales Management
5% - Coordinate with Corporate and National Account rollout announcements and supporting documents

126

Inside Sales Support Representative Resume Examples & Samples

Provide deskside technical support as well as telephone based support with and without remote-control tools
Troubleshooting of IT related problems from software to hardware, such Laptops, PCs, and Printers
Thorough troubleshooting and information gathering prior to escalating issues
Escalate unresolved calls to appropriate internal staff or third-party vendors
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Creating/maintaining user accounts, resetting passwords, creating groups etc
Arrange for external technical support where problems cannot be resolved in-house
Other duties as assigned by Technology Service department leadership

127

Sales Support Representative Resume Examples & Samples

Provides timely and accurate information to incoming customer order status and product knowledge requests
Processes customer orders/changes/returns according to established department policies and procedures
Works closely with the credit department to resolve disputed credit items
Proficient in Microsoft Office Suite. Knowledge of Salesforce a plus. Demonstrates ability to learn new systems quickly
Actively listens; clearly and effectively conveys information; uses professional telephone skills; demonstrates effective business writing skills; shows excellent grasp of grammar
Four year college degree from an accredited institution preferred
PC Proficiency

128

Regional Sales Support Representative Resume Examples & Samples

Primary role is to maintain market share at current accounts by delivering exceptional service through team driven directives and assist with product training needs within the region
Develop, maintain, and grow customer relationships within assigned accounts
Develop and enhance these relationships through routine customer visits, product demonstrations, educational programs, product in-services, and problem resolution
Document activities within the Customer Relationship Management (CRM) system
Work closely with the Sales Management team in evaluating business conditions and sales trends
Develop and implement a proactive plan that involves service and support with Sales Management
2 - 5 years relevant business experience in B2B sales support; medical device industry experience/knowledge preferred
BA/BS in business discipline or equivalent experience
Demonstrated ability to develop and build strong customer relationships
Demonstrated ability to provide excellent service internally and externally
Experience using Salesforce (SFDC) or similar customer relationship management (CRM) platform
Excellence in all forms of communication with command of product and media presentations
Self-starter with proven leadership qualities
Motivated, execution and results focus with accountability for continuous improvement
Team player with strong work ethic and a can-do attitude
Ability to travel throughout territory as necessary to achieve results, with 75% travel expected
Strong personal computer skills and familiarity with Windows-based software (including MS Office)
All listed duties and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities

129

Sales Support Representative Resume Examples & Samples

Run and analyze bond portfolios through Bloomberg, Morningstar Tools, and BlackRock proprietary analytics
Expectations are to grow and develop in the role and progress to more senior positions on the US Retail Sales Desk
Ability to understand investment products and services, as well as general investment and securities concepts

130

Sales Support Representative Resume Examples & Samples

Contact potential customers via telephone in order to process and up-sell tentative orders that have been placed at retail locations, online partners, or through the company website
Apply all sales rules, to ensure the integrity of the sale
Extensive knowledge of and the ability to support all Charter Spectrum’s products and services including TV, Internet, and Phone

131

Wholesale Sales Support Representative Resume Examples & Samples

Assistance in the management of each territory's lead stream
Planning of projects with dealers and Wholesale staff
Coordinating shipping of our primary products

132

Services Sales Support Representative With German Resume Examples & Samples

Validation of terms and conditions
Contract Maintenance
Scope of work Preparation
Strong written and verbal English + German communication skills
Additional European language skills are an advantage
Strong ability to gather, analyze, monitor and document data
Exceptional interpersonal and relationship management skills

133

Sales Support Representative Resume Examples & Samples

Apply knowledge of all customer service systems, procedures, customers, products, and processes to perform more complex and diverse assignments in support of the day-to-day Sales Support effort
Manages the customer account set up process by obtaining legal entity name, address, contacts, pay from and ship to information, freight information, tax status, PO requirements, credit application, and special billing requirements, etc
Reviews and resolves invoice exception errors within the order to invoice process to ensure all monthly sales orders are processed for revenue recognition
Reviews and approves all customer credits and high dollar returns, ensuring accuracy and validity
Measures and monitors credits and returns root cause and establish procedures to reduce volume of activity. Provide feedback to Sales Support leads on areas of improvement
Creates standard operating procedures for new account set up, account maintenance, credits, returns, in-process error resolution, various electronic orders and specific national accounts
Work on cross-functional teams for continuous improvement, develop reporting on project work and interact on collaborative meetings and/or conference calls; maintain, update and organize all standard work physical files
Clean up and on-going maintenance of customer master database information
Receives, researches and resolves a variety of internal and external customer inquiries concerning account status. Initiates communications to external customers and internal personnel to resolve customer account discrepancies
Specialized National Account maintenance on customer website/portals, Ariba. Prepares and generates various scheduled and special reports, and participates in special projects relating to NA needs
Follow departmental phone script, and participate in ticket/project monitoring, review and coaching
Drives the MSC Culture throughout the company to ensure unity of purpose and fulfillment of MSC’s mission
Participates in special projects and performs additional duties as required
High School Diploma/GED required, Bachelor or associate degree preferred
Three to five years of customer service or customer facing experience preferred
Accounts Receivable, Credit & Collections, or Billing experience preferred
Exhibits customer focused behaviors such as building positive relationships and strives to understand customer’s needs
Strong ability to troubleshoot, problem-solve, perform research and analysis, and is extremely detail oriented
Relies on limited experience and one’s own judgment to plan and accomplish goals
Works under general supervision. A certain degree of creativity and latitude is required
Excellent oral and written communication and interpersonal skills
A positive approach and a willingness to learn coupled with the ability to work in a team environment
Industry and/or distribution experience preferred
Working knowledge of Microsoft Office software. Intermediate knowledge of Microsoft Excel
Job requires ability to read technical material and develop analysis and recommendations regarding same

134

Technical Customer Service & Inside Sales Support Representative Resume Examples & Samples

Fluent German Language Capabilities
Good English capabilities
Drive for results and collaborative style
Teamwork, networking and continuous learning skills
Adapting change and process improvements
Good organizational and computer skills required to manage and organize high volume and diverse transactions

135

Consumer Inside Sales Support Representative Resume Examples & Samples

Product setups for Web retailers
Manage rebates and claims for retailers
Creation of country-level system configurations
Web content audit
Detail oriented person
Deep knowledge of PC components
Analytical problem solving

136

Sales Support Representative Resume Examples & Samples

Central point of contact for designated Regional Field Sales, Sales Rep Organizations, and the customer
Provide accurate and timely responses to all Customer inquiries through issuance of quotations, proposals, correspondence, etc
Support all regional quote activity for all system applications (does not include Field Service opportunities such as spares, service agreements, standard upgrades, etc.)
Manage entire quotation/proposal process inclusive of development and obtaining applicable approvals
Host customer and distributor visits including development of agenda, product demonstrations and all related activities
Primary support / interface between internal organizations and Sales
Ensure accurate and timely updating of forecast data in CRM working closely with Regional Sales Team
Territories to be covered will be APAC, Europe, and U.S. Government CRAD (territories may change depending on demands of the business)
Support AS9100 Auditing through a thorough understanding of all AS9100 related and Departmental procedures
Provide CRM support through updating of all forecast data in conjunction with Field Sales
Provide post-order support by ensuring accuracy of matching between PO and quotation
Enable accurate product manufacturability through completion of any necessary process steps required of Sales in the transition from Quote/PO to Sales Order
Attend weekly System Allocation meetings providing feedback to Sales as applicable when delivery issues arise
Maintain customer contact information within CRM system
Develop and manage initiatives for process improvement
Understand status of performance to metrics and provide feedback on improvements in performance to standards and methods for improving efficiency
Continuous learning in commercial and technical understanding of products
Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct
Minimum of 5 years of practical Sales & Marketing experience
Strong understanding of MS Office tools and applications
Foreign Language proficiency a plus
Experience in Oracle Quoting and Order Management a plus
Experience with ERP System Quoting (Order Entry a plus)
Fast-paced office environment; requires significant use of telephone and computer >50%
Domestic travel required 5% Must travel internationally and be able to acquire all necessary travel documents
Self-starter with strong management and leadership skills
Have strong interpersonal and communications skills
Be capable of interacting positively with management and cross-functional peer teams
Be capable of explaining technical procedures in writing or verbally
Be capable of managing conflict
Possess the ability to work unsupervised and drive major projects to completion
Be capable of independent problem solving
Possess strong time management skills
Computer with Internet and Network Access
All applicable AS9100 and Departmental Sales Processes and applicable corporate processes

137

Sales Support Representative Resume Examples & Samples

Executes extensive development assignments/curriculum as part of an intentional development sales program (40%)
Covers open sales territories performing customer sales calls (30%)
Attends to customers during their visit to Batesville as part of the customer trip program (10%)
Performs customer presentations within the Customer Business Center environment (10%)
Assists in hosting customers at the Farm (dining) experience (5%)
Assists as needed with set up of state and national conventions (5%)

138

Sales Support Representative Resume Examples & Samples

Order packaging for eventually delivery of orders, including verifying credit, discount approvals, contracts and policies
Resolve Licensing issues
Outbound calling to Kofax Resellers (Silver and Gold Partners)
Assist Resellers with knowledge transfer
Lead assignment and follow up
Interact and Assist with various end user requests
Prepare Quotes and verify Configurations
Assist in temporary license activation issues
Provide information for RFP responses
Provide training and onboarding assistance for new hire Sales representatives and executives
Experience with ERP & CRM systems (AX database & SFDC in Kofax)
Strong mathematical aptitude
Bachelor Degree Preferred but not required
Effective PC skills, navigation, search functions and Outlook
Ability to interact and communicate with all levels of an organization both internally and externally
Ability to analyze and present data in a way that meets the needs of the recipient
Ability to thrive in a team environment or individually
Capable of handling multiple tasks and projects simultaneously

139

Senior Sales Support Representative Resume Examples & Samples

The Sales Support Specialist will support our Citrix Mid-Market Sales team which comprises of Field Sales Manager (FSM) and Inside Sales Representatives (ISR) in maintaining accurate CRM/Salesforce data related to their accounts and opportunities
Manages quoting and ordering process, including giving price quotations on standard products, checking order prices and quantities
Assists with the sales exception process and ensures orders are aligned with approved price exceptions
Assists with license transfers and conversion requests
Documents/Manages customer and partner requests and issues, track status and keeping relevant parties updated
Follows-through on CAR queries from sales and partners
Resolves or coordinates appropriate responses to customers, partners and Citrix teams independently (e.g. troubleshooting license activation issues); involves/escalates independently to other teams for more complex issues
Maintains customer files with sales contracts and other information
Utilizes CRM system and all necessary applications to manage and optimize sales all opportunities, correct licensing issues, merge records, track all sales stages of the opportunities, and update customer information (e.g. seat counts)
Provides specific reports to Citrix sales and management
Conducts User Acceptance Testing (UATs) for new tools and processes
Prepares and places demo appliance orders, tracks demo progress, organizes return, requests RMA
Delivers ad hoc trainings on Systems and Tools
Support sales teams
Support Citrix customer and associated partners and distributors
Team with FSM/PAM and Inside Sales to execute overall territory and account plans
Ability to effectively engage internally with Citrix teams and externally with our partner community and resolve issues independently
Ability to build relationships with Citrix team members and partner employees in various functions, being capable to work effectively within a virtual team, ensuring that all information is communicated completely and in a timely manner, and that the appropriate tools are used
Proven problem-solving skills, including making sound decisions within established guidelines
Exceptional detail-orientation and follow-through skills
Strong sense of urgency and deadline-orientation
Strong technology skills, including proficiency with MS Office applications (proven ability to manipulate data in Excel) as well as with CRM and ERP systems
Ability to leverage channel partners, Citrix sales and channel representatives to close deals
Understanding of the basic IT problems that Citrix products solve
Minimum of 3 years previous experience in Sales Support or in indirect Sales
Previous experience in a high-tech environment
Ability to independently resolve issues involving partner resources and Citrix employees in various functions and at different levels
Customer service-oriented
Highly proficient in Microsoft Outlook, Word and Excel
Highly proficient in Salesforce
Fluency in English and in the local language of the region to be supported

140

Sales Support Representative Resume Examples & Samples

Make outgoing client calls in support of the organization's sales requirements
Work on special projects for clients and sales force as needed
Attend Company, vendor, and publisher trainings and webinars, as directed
Build relationships with other departments and increase efficiencies where applicable
Prepare, manage and submit sales quotes accurately into the appropriate quote entry system
Research technical information on product requests and ensure access to procurement
Ensure all client purchase orders/credit card orders are entered, configured
Ensure contract compliance
Provide reporting for clients
Assist clients with their web accounts
Ensure correct and accurate order fulfillment
Follow-up on all open client returns in a timely manner
Follow through to make sure the replacement order (if applicable) is placed and shipped
Positive interaction with Customer Service /Purchasing on RA/Replacements
Keep sales force informed of any problems and final resolution of issue
Provide order status for client base

141

Sales Support Representative Resume Examples & Samples

Assist account manager in providing best-in-class service and customer relationship management for existing and new customer accounts
Handle routine customer inquiries and assist in providing business solutions as well as product and service information to customers
Assist with customer communications
Coordinate customer requirements with internal partners and distributors
Assist with proposal documents, as well as routine and ad-hoc reports
Provide backup customer support for the team as required
Develop and improve internal and external relationships through the identification and promotion of idea sharing, fostering team building and participating in the sales development process
Previous customer service or inside sales experience is an asset
Post-secondary education in business is preferred
Petroleum and commercial fuel industry knowledge is an asset
Computer skills in Microsoft Excel, PowerPoint and Word; experience with SAP or Business Warehouse is an asset
You are a collaborative individual who is passionate about results and has a customer service mindset
Strong social and communication skills, with an ability to earn trust with customers, distributors and others within the organization
Business insight, attention to detail and sound problem-solving skills

142

IPB Sales Support Representative English Resume Examples & Samples

Optimize every customer contact to assess additional customer needs and uncover additional sales opportunities
Prepare client correspondence for Sr. Relationship Managers and Financial Advisors, following Firm guidelines
Complies with Citi Personal Wealth Management and regulatory policies and procedures to ensure the safety and security of bank and customer assets
Perform ad-hoc duties assigned by Management (Managing agendas, appointment scheduling, bookings, confirmations, training new personnel and others)
Candidate must possess a positive attitude, and winning spirit. Must be articulate within the language requirements, and display a high degree of competency in communications, both oral and written
Bilingual English/Portuguese or other language depending on market assigned to

143

Master Overlay Sales Support Representative Resume Examples & Samples

Ability to identify, qualify, and drive services opportunities to closure
Consistently deliver aggressive service bookings, revenue and margin targets – commitment to the number and to deadlines
Assigned account penetration, account planning and opportunity management
Negotiate favorable pricing and business terms with customers by selling value and ROI
5+ years’ direct and channel Enterprise Storage and/or Data-centric Services selling experience to large enterprises is a must
Ability to grow and scale upward with the company; first line management experience a plus
5+ years’ direct and channel selling experience to large enterprises
Must be very comfortable in the “C” suite with a track record of closing six and seven figure services deals
Strong executive presence and polish
Thrives in a fast-paced, high growth, rapidly changing environment
Able to work independently and remotely from other members of your team and corporate
Relevant industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, cloud solutions and/or analytics
Use of CRM systems
Ability to exceed multi million dollar quotas with Storage and Data-Centric solutions

144

Inside BB Sales Support Representative Resume Examples & Samples

Manage relationships with key ReadyRefresh customer accounts (typically “B” and “C” class accounts) remotely
Execute sales strategies defined by Enterprise Support Center Leader
Field customer calls, and find the appropriate channel through which to address the customer inquiry
Maintain high levels of customer satisfaction
Collaborate with the Nestlé operating companies to execute joint customer efforts
Effectively sell-in new items, pricing, promotional programs, merchandising (POS and equipment), activities and programs that support Customer plans
Learn all facets of customer dynamics and use understanding to align on customer priorities
Proactively anticipate customer needs
Collaborate with peers to share best practices and strategies to drive customer satisfaction
Integrate with the B2B Marketing Center to align efforts and execute on Customer Plans
5+ years of experience in sales, marketing, or customer service roles
Bachelor’s degree in business, marketing, or equivalent experienced preferred
Experience managing customer relationships, and providing a high-level of customer service
Experience with negotiation, preferably via telephone
Excellent written and verbal communication skills, particularly via telephone
Proven track record of consistently growing accounts’ business
Solid analytical and technical skills in MS Office and internal sales tools
"Team player" with demonstrated track record of collaboration of working with others to solve difficult problems and drive business improvement
“Self-starter” with a concrete ability to work autonomously

145

Specialist Professional Services Sales Support Representative Resume Examples & Samples

Quickly assimilate a given situation
Identify, customize and develop solution offerings
Articulate relevant customer value propositions with credibility
Evaluate differing commercial approaches
Work as a team, to close the deal
5-10 Years PS sales experience
Prior experience in career as a value added Sales rep or SME Sales rep, where account
Control rests with field account executive
A proven track record in sales with an understanding of selling complex technology
Solutions
Prior experience driving £4M+ annual service bookings
Excellent information gathering skills at the client level, and communicating relevant
Details to the engineering team
Experience developing business solutions for clients and communicating them through
Design documents, written proposals and presentations
Minimum four year college degree in Business or related degree

146

Sales Support Representative Resume Examples & Samples

Demonstrate a fundamental understanding of Seal applications and types, a clear understanding of Seal Operating principles and failure models
Any other duties as directed by the department manager
Co-op or Intern experience as an Quoting Resource with an industrial equipment manufacturer is a plus
Have a high standard of written and spoken English as well as strong PC skills and experience with Microsoft Office tools

147

Inside Sales Support Representative Resume Examples & Samples

Process all warranty and policy claims
Process all failed EDI IDOC records into SAP
5+ years experience in customer service/insides sales support
Proficiency in Microsoft Office products
Associate's degree preferred
Glassdoor

148

Tools Sales & Support Representative Resume Examples & Samples

Promote and Sell Tools & Consumables in a geographical area
Be part of Account team and customer interactions
Assess customers’ equipment performance and reliability via parts availability and service effectiveness to ultimately reduce operational costs for the Customer
Develop a sales and service plan for designated accounts or territory
Develop customer relationships that ensure customers remain loyal to Sandvik’s brands
Liaise between customers and Sandvik to ensure all warranty claims are settled in a timely fashion and are fast tracked as much as possible
Assess technical issues with all Sandvik products, and prepare/submit quotations for small to medium expenditure for the Account Manager
Assist with site dissemination of bulletins and alerts for all Sandvik products
Travel to customer sites and partnering with customers to provide solutions with respect to aftermarket Tools & Consumables
Coordinate product trials and testing as required to further expand the business value of “Premium Product - Premium Service - Competitive Price”
Monitor parts usage patterns and liaise with Inventory Controllers to ensure appropriate stock levels and stocked items
Achieve budgeted revenue
Ensure all accounts are operating within Sandvik trading terms
Conduct monthly reviews of account status, including but not limited to DSO and revenue

149

Sales Support Representative Resume Examples & Samples

Follow Corporate guidelines regarding pricing of parts and seals
1 year of customer service in manufacturing or repair required, and inventory experience is highly valued
3-5 years of customer service experience is preferred

150

Sales Support Representative Resume Examples & Samples

Order Entry for all Inside Sales Orders with 100% accuracy and efficiency
Provide team support with customer related issues
Handle internal/external customer escalations through to completion to ensure customer satisfaction
Navigate through Oracle11i, Access Control Engine (ACE), and Customer Relation Management (CRM)
Maintain accurate records of daily/monthly sales statistics
Return customer phone calls and emails with 1 -- 2 business hours
Proper phone etiquette and grammar during verbal conversations and also through written communications
Adhere to all company guidelines
Ability to build rapport via the telephone
Commitment to problem solving and resolution
Persistent in achieving goals
Ability to manage multiple projects effectively and meet completion deadlines
Demonstrate accuracy and thoroughness
Strong skills in Microsoft Office/PC (PowerPoint/Word/Excel/Outlook)
High School Graduate or equivalent
Accountable

151

Inside Sales Support Representative With German Resume Examples & Samples

Creation of country-level system configurations for both Desktops and Notebooks
Web Catalogue exports
Ability to work with various software packages (MS Office , Lotus)
Experience with Sales processes

152

Sales Support Representative Resume Examples & Samples

Provide dedicated support to Account Managers within the Sales Division
Lead and be the point of contact for assigned book of accounts
Assist in implementing new and existing account sales
Maintain and update internal databases with customer account information
Review customer contract requirements to ensure compliance and safety
Provide various reports to both internal and external customers as needed
Work closely with internal departments and service branches to address customer service needs

153

Sales Support Representative Resume Examples & Samples

Act as a liaison between account managers, clients and resellers
Create, update and maintain various databases, internal and external reports
Provide product pricing, comparison reports, conversion charts, marketing materials, etc
Recognize and resolve account issues in a timely fashion
Develop a general knowledge of client products
Process promotional rebates via credit memos and/or demand generation payments
Excellent communication skills and demonstrated aptitude for understanding account management
Ability to assist in problem solving and taking initiative in identifying corrective actions
Ability to interact well with individuals from many cross-functional teams

154

Sales Support Representative, Remote Resume Examples & Samples

Making initial calls in response to inquiries of product interest
Research marketing campaign help and follow-up calls for specific potential target groups
Customer relations follow-up of current clients
Various activities that would help increase sales base
High School diploma/GED required, Bachelor’s Degree preferred
A minimum of 2 years in a sales support role, experience in the education industry is highly preferred
Strong administrative and communication skills with the ability to identify all job-related duties within a team environment
Ability to enthusiastically function within a fast paced, entrepreneurial service and support culture
In- depth understanding of sales principles and customer service practices
Hands on experience with CRM systems, Salesforce experience preferred
Must be located in the Southern California areaRefer to a Friend

155

Sales Support Representative Resume Examples & Samples

Responsible for placing and monitoring orders submitted by fax or email
Responds to high-level sales support requests such as product availability, par levels, order completion, tracking shipments, order history, or any other customer concern
Monitors and supports orders placed in the field, communicates with distributor office managers or reps as needed to ensure order accuracy and availability
Manages internal controls such as product access, restrictions, back orders, par levels, etc
Use Enterprise Resource Planning/Manufacturing Resource Planning software programs to loan, receive, ship, issue and monitor inventory. May also require coordination with shipping companies
Schedules pick-ups and contacts 3rd party carriers to deliver product on time, as needed
Collaborate with departments across functions: supply chain, warehouse, and operations to fulfill orders
Follow directions closely and possess ownership/responsibility for tasks
Helps train on process for proper kit management and ensure field sales, office staff, and Independent Sales Agents are trained on systems and process
Develops and enhances product knowledge through training, webinars, learning modules, interaction and partnership with sales, marketing, sales training, med ed
Participates in group and project meetings as required
Serves as backup as needed for reception
Builds positive relationships and an arena of trust with distributors, office staff, sales representatives, sales management, and other internal business partners including operations, supply chain, marketing, finance, IT, etc
Performs duties in compliance with applicable regulations such as FDA, ISO, etc., or other standard company guidelines and practices
Participation in departmental 24 hour emergency “on-call” service is a requirement of this position
Strong Communication Skills – oral, written, inter-personal
Positive attitude and willingness to participate in a culture of superior service
Strong Customer Service orientation
Ability to handle difficult situations while remaining professional
Ability to use guidelines, scripts, or process maps to perform the job
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Demonstrated enthusiasm and willingness to learn
Strong communication skills, especially the ability to foster positive relationships with sales, distributors and other departments
SAP experience proficiency a plus
Certificate from college or technical school or 3-4+ years of related experience ]
Minimum of 2 years’ experience in logistics, supply chain, sales support or other technical field and/or inventory management

156

Inside Sales Support Representative Resume Examples & Samples

Strong working knowledge of MS Office skills especially Word, Excel and Outlook
Intermediate skill level of MS PowerPoint an advantage
SAP & Salesforce.com experience an advantage
Is expected to manage multiple priorities
High level of customer service
Good use of English Language
Have a high level of attention to detail
Follow a process, and interact with other functions including, product team, sales, pricing, fulfilment, and sales operations
Develop sales skills and understanding of sales processes, techniques and tools
Performs independently without supervision
Is proactive and acts quickly with a sense of urgency

157

Sales Support Representative Resume Examples & Samples

Overall administrative support for the Construction Sales Team
Work with various internal systems to effectively manage work, document activities and communicate as necessary
Work as a liaison between Sales and Credit, Manufacturing, Distribution, Manila, Sourcing, ETO, Master Data, and other internal teams
Coordinate all Contractor Services with internal and external resources. Act as main liaison with outside engineering firm
Review and interpret customer requirements including: specifications, drawing, purchase orders and other communications
Engage with customers as necessary to support the Sales Team and internal processes
Handle overflow inbound Construction line calls as needed
Maintain high level of customer service
Send professional correspondence and Sale, products, and services information
Ensure accuracy of orders, quotes, services requests, documents, and all communications
Process credits and replacements for Construction Account Managers
Customer Service needs for Construction TM’s (i.e. status updates on orders, answering clarifications yourself or calling the customer, etc)
Execute expedite requests for Construction TM’s
Serve as main point of contact/liaison between Construction Account Managers and other locations
Serve as liaison between Construction TM’s and Operations (manufacturing/distribution)
Coordinate Take-Off Services
Coordinate Special Packaging Requests
Review Bid Opportunities and coordinate with Order Entry
Miscellaneous requests from TM’s (i.e. samples, catalogs, etc)
Stay informed on current lead times/issues and ask about any big projects from the other sides of the business that can effect lead times on Construction products
A bachelors degree, associate degree or related work experience
Ability to work professionally, efficiently, and effectively in a team environment
Has excellent time management skills and can effectively multi-task
Outstanding oral, written and interpersonal communications
Ability to learn quickly and retain key knowledge of processes, policies and products
Problem solver with the ability to identify key issues and prioritize
Self-directed with a strong work ethic and high energy
Good computer and web navigation skills
Open to coaching
Proficiency in SAP, SalesForce and Microsoft programs

158

Sales Support Representative France Resume Examples & Samples

Manages Sales Agreements in CRM (check out existing quotes and compare pricing with previous offers, creates sales agreements & quotations, workflow release of Sales Agreements) and drives quote Follow-up calls with customers
Leads CRM Data Maintenance and clean-up and improvement for the region in close collaboration with local sales, including market and customer segmentation, marketing attributes and others. May contribute to the development or improvement of systems to effectively track or capture data
Administrative support to our sales forces (preparation of tender, reader maintenance contract, IOPQ validation process, customer questionnaire completion, monitoring and tracking of contract follow-up and renewals, meeting preparation, travel arrangements…) and Marketing Organization (notifications, campaigns, special offerings,…)
Responsible for Reservation Management and follow-up in close collaboration with sales. Check existing, expired and delinquent reserves. Deliver weekly reporting to sales to manage process and costs
Assists sales organization and SST in providing technical and administrative product information, distributes literature and product sheets to customers and distributors
Responsible for various pre- and post-sales activities (assisting customers on the phone, being the interface between customers and any internal department for technical problem solving or product complaints that may require troubleshooting assistance, manage MSDS distribution to customers in close alignments with local sales)
Arranges product demonstrations and enters sample orders in our CRM system
Maintains prices in SAP for country price lists, specific customized price lists, freight, dry ice and maintain customized platforms on line with updated catalogs (Ariba, Sciquest, Science Warehouse, Amici…). Ensure follow up and renewal with sales team for the customer contracts and marketing for the country price lists
Responsible for CRM lead entry for the French territory within the predefined timeframe

159

Sales Support Representative Resume Examples & Samples

Point of contact for assigned Sales Reps and Region Managers
Assist in the sales cycle from initial inquiry to close of business
Point of contact for inbound inquiries, providing prospect with product information, marketing materials and samples
Work directly with authorized Distributor’s Inside Sales Departments to provide product solutions and price quotes
Generate new sales opportunities from phone & email inquiries
Generate and submit sales documentation for Sales Reps (Quotes, Relationship Forms, GPO lookup)
Manage vendor credentialing process with various credentialing companies
Act as liaison for internal & external sales communication
Proficient in Excel, Word and Outlook
High School diploma or equivalent required; Bachelor’s degree from an accredited college or university is preferred
Minimum 2 years of experience in sales, preferably in medical device industry

160

Sales Support Representative Resume Examples & Samples

Serves as a primary resource for sales and account management teams to understand content/product offerings, sales process, business policies, commissions, order processing, credits, promotions, incentives and procedures and assists in problem solving all issues
When necessary and appropriate, communicates pricing and product information to customers directly
Consults with management on the effect of policies and procedures on business goals and assists in developing and implementing policy and procedure changes in a fair and consistent manner
Completes administrative tasks as directed by Sales Operations management, which may include reviewing customer facing collateral material
Maintains and enhances internal Sales related systems and customer data
Collaborate closely with Customer Admin, Customer Service and Global Customer Operations team to process orders (draft contracts, permission clients, invoice customers) and solve any customers issues (billing, technical etc)
Serves as a consultant on best practices and knowledge sharing related to new products and promotions
May provide logistical support for national and regional sales meetings and other events as needed
Language skills: Fluent English required; Russian required
Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings
Strong communication skills (written, oral, presentation)
Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives
Ability to work in a team environment as well as independently with minimum supervision Working knowledge of business systems

161

Sales Support Representative Resume Examples & Samples

Provide direct support to customers and the outside sales team by leading the internal quotation process for assigned account opportunities. Coordinate and prepare technical quotations utilizing sales and data manuals, catalogs, and product brochures, as well as input from various functional departments. Maintain responsibility for ensuring that all elements of the quotation process are completed accurately and on-time, including all technical and commercial elements, terms and conditions reviews, sales approval processes, and customer documentation requests. Participate in the customer negotiation process as required, including commercial and technical negotiations. Ensure maximum profitability and order success rate are achieved and business risk is minimized
Manage the orders generated and processed by you as they progress through the Raleigh site. Review customer purchase orders to confirm compliance with quoted pricing, delivery, and terms of sale, and ensure that all required order elements are accurately entered into the ERP system and are processed in accordance with site procedures and instructions in addition to regulatory codes and trade compliance policies. Collaborate with other teams and functional departments to ensure the timely and accurate completion of all internal and customer-facing actions, submittals, and approvals necessary to support the order delivery and payment schedules. This includes, but is not limited to, the release of quality plans and bills of material, execution and submittal of all documentation and software required by the contract, management of customer inspections and hold points, on-time shipment of hardware and processing of all progress payment and final invoices, bonds, and other activities required to ensure timely cash receipts. Lead and participate in a positive and proactive manner in order to break bottlenecks on critical path items and ensure that the order activities stay on schedule. Maintain ownership for these orders throughout the entire order life-cycle, including final cash collection as required
Lead the complaint reporting and RMA processes for assigned customers in order to drive customer satisfaction through the effective correction and resolution of customer concerns. Provide leadership within the site to ensure concerns are addressed accurately and in a timely manner
Maintain your office environment to ensure it is free of clutter, clean, professional, and well-organized. Develop and maintain effective relationships with customers, suppliers, and the Raleigh team and portray a professional image at all times. Be supportive of co-workers and display a willingness to help others within the organization beyond the normal bounds of your immediate responsibilities
Prefer 2-5 years of experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts
Experience in pricing, contract review and ERP administration recommended
Demonstrated success in influencing people through effective collaboration, problem-solving and relational engagement
Experience with customer relationship management, ideally in the power generation and utility industries
Must demonstrate effective verbal and written communication skills, with strong competence in professional and accurate use of language. Clarity and confidence with relational communication is desired
High proficiency in the Microsoft Office suite of products

162

Customer Sales Support Representative Resume Examples & Samples

Actively promote/sell parts, tools and service to support customers in alignment with their needs by identifying and following up on opportunities to convert to sales; being pro-active on backlog management; initiating pro-active calls to understand fleet status and concerns
Escalates criticality 1 orders/inquiries to the regional Machine Emergency Response team and keep customer informed of progress
Regularly review Key Performance Indicators and take corrective action where required
Stays current on industry developments, competitive offerings and issues affecting sales and customers and communicate to relevant functions/stakeholders
Maintain working knowledge of products and their functions for their respective customer groups
Attend and participate in relevant stakeholder meetings/activities e.g. price reviews, budget preparation, tender preparation, account planning, sales meetings etc
Takes responsibility for personal development and enhancement of skills
Ensures that all activities are carried out in accordance with Sandvik’s core values and current policies and procedures
Liaise with Logistics and Inventory Controllers to ensure appropriate stock levels and stocked items
Expedite customer orders and actions from backlog reports
Follow up & coordinate with supply chain network on outstanding items
Identify new delivery sequences & info - send to data stewards
Identify new leads & delivery sequences and coordinate updated systems information
Performs other related duties as assigned by manager
Post-secondary education, preferably in Business related field

163

Customer Service & Sales Support Representative Resume Examples & Samples

Support Inside and Outside Sales with overall sales strategy by partnering with the Sales Team on existing and new accounts
Responsible for all aspects of customer order management including quoting, entering, expediting, and modifying customer orders
Respond to customer inquiries, needs, and complaints
Resolve accounts receivable discrepancies and manage customer product returns
Sharing of any interaction and involvement with customers that might require the Inside and/or Outside Sales attention
Conduct conference calls/meetings with the Sales Team and management reviewing customer satisfaction, account performance levels, and leaner processing methods
Maintain level of product knowledge, order management system, and Oracle
Promote teamwork and One KEMET culture
3-5 years customer service experience and/or AS degree in business
Achieve and maintain rapport with customers and provide them with unparalleled service
Possess strong interpersonal and communication skills, both verbal and written, as well as strong organizational and planning skills
Possess analytical ability to provide optimal price quotes and lean inventory management
Must be able to multitask in fast paced environment and capable of working independently with minimal direction
Experience and ability to excel working in team environment
Analyze problems and determine solutions
Broad knowledge of business administration
Convey positive, competitive, and self-motivated attitude
Fluent in English and Spanish preferred
Experience in the electronics industry a plus

164

Sales Support Representative Resume Examples & Samples

Major emphasis on providing strong relationship building, telephone support, and conscientious customer service
Provide callers with accurate information pertaining to the company's line of Medicare-related products and services
Trouble shoot and research answers to questions
Handle a variety of short and long-term assignments that may include analysis of competing products, tracking or handling of new business, recruiting of new agents, and preparing and distributing communications; and manage incoming sales telephone calls
Complies with all guidelines established by the Centers for Medicare and Medicaid (CMS) and guidelines set forth by other regulatory agencies, where applicable, and defined in the Universal American Corporate and department policies
And all other duties assigned by the manager and/or supervisor
Problem solving skills with the ability to look for root causes and implementable, workable solutions
Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor with little supervision or as an active team member depending on the situation and needs
Must have a track record of producing work that is highly accurate, demonstrates attention to detail, and reflects well on the organization
Bachelor's degree in marketing, business, or communications preferred
Minimum 1 year experience in marketing, customer service, and/or sales experience
Demonstrated experience working with customers on the phone
Insurance industry experience preferred
Knowledge of Medicare, Medicare Advantage, and Medicare Prescription Drug Plans preferred
Familiarity with FACETs systems a plus
Personal computer experience should include working with Microsoft Word, Excel, PowerPoint, Access and Outlook at the intermediate level at a minimum

165

Specialist Professional Services Sales Support Representative Resume Examples & Samples

Work with the account teams to define and sell services and solutions engagements to the customer, both directly and as part of the Hitachi customer-facing team
By developing an understanding of the customer’s business and information systems environment, identify and qualify additional sources of revenue for GSS solutions and services
Enable and explain the services portfolio and the solutions development engagement model to customers and internal Hitachi account teams
Be an evangelist for the “solutions sales” approach. Work with account teams to enhance their approach to maximise deal size and services opportunities
Work with the account team and practice principals to plan and implement a programme of account management activity to ensure the most effective support for solutions and services opportunities
Develop appropriate customer relationships to establish the strategic IT and other needs of the customer and how they can be satisfied by Hitachi solutions offerings, sustain good business relationships over the longer solution sales cycle
Work with the account team and the customer to build a business case to help the customer justify an investment in Hitachi services and solutions
Ensure each project has a proper Statement of Work that defines what will be delivered, when and how. Where appropriate, review services estimates and quotations, resource plans and timescale commitments
Ensure accuracy, completeness, profitability and deliverability of all aspects of services bids
Where appropriate, assist the account team in the development and production of responses to RFIs and RFPs
Identify the resources required to deliver the customer project and either engage these directly or agree these resources with a solutions and services delivery manager or Practice Manager
Identify key decision makers and those who influence at all levels within the account and build effective relationships using, where appropriate, Hitachi Account Team, Practice Principal and other management resources
Work with the Account Team and Practice Principal to ensure the delivery of solutions to customer is in line with agreed project plans. Ensure the customer expectation is managed in the most professional manner
Ensure that services projects are profitably bid for and services revenues properly booked
Maintain up-to-date knowledge of all Hitachi services, lead and organize resource for service portfolio localization and marketing awareness, plan service GTM strategy and execution - whether developed by Global Services Development or locally
Liaise with APAC solutions and services representatives on issues and activities pertaining to the development and delivery of Hitachi services
Achieve Professional and Managed Services ( remove this, Weiping) Revenue Attainment Quota’s

166

Inside Sales & Support Representative Resume Examples & Samples

Minimum of 1 year sales experience, preferably inside sales or B2B
Minimum of 1 year experience in sales support or customer support
Performance driven and results oriented
Self-motivated—able to work independently to achieve Certiport and individual sales goals

167

Sales Support Representative Resume Examples & Samples

Route contracts for signature, provided appropriate legal and finance approvals are in place, and return them to customers
Upload contracts to Salesforce.com
Archive and upload contracts to billing portals; archive and file contracts
Answer email queries from Sales, Sales Operations, Finance, Legal, and other teams
Deal with partner agreements and follow-up with customers that have not returned contracts
Engage on regional and global projects to support process improvements
Support the Finance Director in administrative tasks
Ability to work on your own in a fast-paced environment supporting multiple areas of the business
Good attention to detail; excellent written and verbal communication skills
Excellent organizational and planning skills
Ability to communicate across all levels of management
Ability to simplify information for all areas of the business to understand
Database experience or experience with any related customer relationship management (CRM) tool (e.g., Salesforce.com)
Experience with Microsoft Office or an open source equivalent
Background in legal studies or as a legal secretary
Legal or business studies qualification is a plus
Language skills in German or French are a plus

168

Administrative Sales Support Representative Resume Examples & Samples

6 months experience in an administrative role
Ability to work on problems of limited scope. Able to follow defined procedures and practices with little deviation
Basic communication and interpersonal skills
Basic knowledge of company policies and procedures
Basic knowledge of Microsoft Office programs; previous experience with WORD, Outlook, and Adobe preferred
Able to handle confidential information
Provides administrative support by preparing information for contracts
Creates contracts and handles customer inquiries
Coordinates internal and external activities required to ensure product delivery with high quality, low cost products and services
Processes signed license agreements and addendums
Generates software, hardware, or information for contracts
Answers telephone, conveys messages, and performs miscellaneous duties
Answers routine questions about products, services, and order status

169

Key Account Sales Support Representative Resume Examples & Samples

Provide troubleshooting assistance for customer orders, account statuses and relevant problems
Support Technical Business Development/Data Operations Director in order processing and logistics
Develop and monitor performance indicators
Manage sales tracking tools and report on important information
Keep record of sales trends
Review pending orders and specific customers requests to ensure excellent customer experience
Suggest sales process improvements
Investigate customer's problems and find solutions
Initiate, develop and nurture supplier relationships
Maintain contacts and communications with suppliers to meet customer expectations
Resolve complaints and order issues
Compile and print reports on overall customer satisfaction
Isolate and identify areas of improvement
Proven work experience as a Sales support specialist or Sales support associate
Hands on experience with ERP and CRM systems
Proficiency with MS Office Suite, particularly MS Excel
BS degree in Marketing or associates degree in relevant field a plus
Knowledge of customer service and satisfaction norms and practices
Bachelors degree or higher highly recommended

170

Contact Center Sales Support Representative Resume Examples & Samples

Professionally handle incoming customer inquiries
Professionally respond to or appropriately escalate inbound email inquiries
Thoroughly and effectively gather details needed to fulfill customer needs
Maintain a balance between company policy and customer and store associates
Focus on meeting and exceeding team and individual performance metrics to drive results
Supports phone queues during peak times, or as needed, to ensure service levels are achieved
Reviews team and individual metrics, service levels and other performance indicators and executes on actions to improve performance
Minimum of 1-2 years of experience in high volume fast paced contact center with chat experience and /or e-commerce hub
Ability to communicate effectively in writing with proper grammar, and have a history of strong results
Must have customer service experience and demonstrate strong customer service skills
Must have a highly developed sense of integrity and commitment to customer satisfaction
Strong affinity or in depth knowledge of the automotive field preferred
Strong negotiation, interpersonal, written and oral communications skills
Must have advanced computer skills (MS Word, Excel, and Outlook)
An understanding of call center metrics and technologies is preferred
Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed

171

Master Overlay Sales Support Representative Resume Examples & Samples

Ability to identify, qualify, and drive services opportunities to closure - with a focus on “As a Service” offerings, Managed Service offerings, and traditional service offerings and annuity based offerings
Ability to build value innovation through solution selling and create new markets within HDS’ current client base or new targeted accounts
Relevant experience in any of the following: IT systems, enterprise or infrastructure management, outsourcing management services, cloud services, clients’ business application stack, security, cloud solutions and/or analytics
Ability to understand current market trends
Ability to identify client key cooperate objectives and align those objectives to a solution-based strategy and/or service offering
Ability to exceed multi-million dollar quotas with Storage and Data-Centric solutions
Possess a track record of success and knowledge with prospects and customers in the defined territory

172

Inside Sales Support Representative Resume Examples & Samples

3-5 years Customer Service, Supply Chain, or Account Management experience
Strong understanding of Manufacturing and Retailer supply chains
Superior analytical abilities
Detail oriented, good data management skills
Ability to multi-task and effectively manage time and resources
Decision Quality - Ability to think outside the box to provide first contact/call resolution
Professional Demeanour with Approachability and Likeability
Strong relationship building & interpersonal skills, Demonstrated Teamwork skills
High Learning Agility - adaptability and flexibility while in a state of constant change
Extensive knowledge of CHEP departmental responsibilities
Technical User of BW, SAP, Siebel, Portfolio Plus
Intermediate MS Office skills (Outlook, Word, Excel, Power Point)
Demonstration and proven abilities working in a Matrix Environment
Continuous improvement mindset

173

Sales Support Representative Resume Examples & Samples

Inbound/outbound customer calls
Report creation – MS Excel
Lead Assignment
Answer customer billing questions
Research address changes and update all databases involved
Order Entry
Other office tasks/projects as needed
Interact with other departments: Sales Reps, Accounting, Order Fulfillment, Customer Support

174

Print Sales Support Representative Resume Examples & Samples

Communicates with Account Consultant team and Area Sales Manager daily on status and or issues related to production progress
Provide timely updates to Area Sales Manager and Account Consultants on task progress and completion
Print experience preferred

175

Sop-sales Support Representative Resume Examples & Samples

Work with Genesys Field Sales and Solution Consulting teams to identify appropriate licensing, functionality and equipment to prepare specific quotes for presentation to customer while utilizing Salesforce.com
Work with Genesys Legal team to prepare necessary contracts, trial agreements, and other legal documents for customer sales
Coordinate product demonstrations for field sales both in person and online with customers
Assist field sales with coordination with Professional Services Organization to provide quotes for services to customers as part of overall solution proposal
Prepare and finalize order requirements and submit sales bookings in the order system
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Special projects as directed by Sales and Sales Operations management

176

National Sales Support Representative Resume Examples & Samples

Work from one of two Paychex centers in Rochester or Phoenix executing national lead generation
Develop rapport and evaluate the business owner/decision maker's Human Capital Management needs, determining which products are appropriate and referring to internal partners as needed
Establish Paychex's position in the marketplace as a quality nationwide payroll and human resource service provider by effectively presenting product offerings and benefits
Contact current or prospective clients to present products and services and create qualified leads for sales representatives
Ensure the current or prospective client meets lead quality parameters
Schedule appointments utilizing multiple communication channels (phone, email, marketing campaigns)
Achieve daily production quotas pertaining to dials and leads
Build and maintain an organized database of prospective clients for market research by tracking business information from potential clients

177

Sales Support Representative Resume Examples & Samples

1) Taking Inbound Phone Queue Calls from Business Partners
2) Responding to E-Mails and Chats from Business Partners
3) Motivating unauthorized resellers to become authorized Business Partners
4) Focusing on Customer Service and Satisfaction
5) Sharing Business Partner Programs and Product Knowledge with business Partners
6) Troubleshooting issues and Problem Resolution
7) Possibility of making outbound calls to prospective partners
Sales Support Experience
Strong ability to work with Customers/Business Partners
Organizational skills/detailed-oriented

178

Sales Support Representative Resume Examples & Samples

Good computer skills and excellent phone skills are required
Knowledge of Sales Force contact management software is a plus
Good communication skills required
HS diploma required, college preferred

179

Sales Support Representative Resume Examples & Samples

Associate or Bachelor degree in a related discipline preferred
Minimum of 5-7 years of experience in order management and sales reporting, preferably in a multi-national public company
Excellent analytical skills, comprehension, and problem solving skills required
Strong people, interpersonal and cross-functional skills are vital due to constant coordination with employees working in other disciplines over which there is no direct authority
Project management or process implementation experience a plus
Intermediate technical ability required

180

Dedicated Sales Support Representative Resume Examples & Samples

Assisting Executive, Senior Executive and Presidential Account Managers in the day to day fulfillment of orders and resolving customer service issues on assigned accounts
Minimizing problem order situations by proactively following up on order processing and customer service issues for resolution
Fluency in Word and Excel. Knowledge of JD Edwards
Ability to be flexible, multi-task and be able to remain 'in control' during stressful sitiations
Ability to make decisions in the absence of the Account Manager and assess priorities on an ongoing basis
Previous sales/customer service experience
High customer service orientation, good follow up and organization skills

181

Sales Support Representative Resume Examples & Samples

90% Sales Support
Support multiple market segments within the NOAM Inside Sales Team, working with multiple territory managers, Teachers, Organization administrators, product lines and territories
Receive inbound calls from Teachers needing assistance with training, or onboarding
Provide customer solutions and presentations including online webinar trainings – on the phone and occasionally in person
Recognize sales opportunities and work with assigned Sales reps to ensure these opportunities are adequately vetted
Overcome objections and resolve concerns
Support accounts, their assessment, training and certification programs and companywide sales initiatives
Minimum of 1 year sales support or customer support experience
Minimum 6 months experience presenting and trainings groups and individuals
1 year experience with Webex, Join.Me or similar systems highly preferred
1 year experience with Salesforce or similar CRMs highly preferred
Work well under sales pressure

182

Sales Support Representative Resume Examples & Samples

Assist Account Managers with entering information to Saleforce CRM; ensure accuracy and timeliness of inputs
Perform Salesforce CRM data audits; ensure all data is up to date, accurate and in compliance
Provide information and support for RFP/RFQ/RFI requests
Participate in lead registration process; call and confirm registration facts
Accompany Account Managers to customer meetings; actively participate in meeting
Assist with sales, conversion and up-sell campaigns; manage email distributions and participate in phone campaigns
Assist with OnBase sales classes and reseller/customer visits
Provide direct support and coaching to customers/partners; operate as their liaison to Hyland resources
Work as a liaison between Account Manager and Order Processors to resolve question or issues related to client invoices or billing questions
Complete self-directed training plan which includes modules on solution selling, OnBase products and solutions, and Hyland operational processes
Bachelor�s degree
Proficient in Microsoft Windows and Office
Self-motivated with the ability to manage projects independently to completion
Good collaboration skills, applied successfully within team as well as with other areas
Up to 25% travel time required
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

183

Sales & Support Representative Resume Examples & Samples

Work cross-functionally with sales team, distribution clients, and central services departments (IT, customer service, operations, inventory, etc.) to resolve and improve operational needs and department processes
Point person to troubleshoot all gift account retail sales operations
Assists with the integration of new IPS publishers into the Gift Sales program
Generates and organizes sales reports and analysis for sales team
Implements and streamlines processes for new client publisher onboarding
Works with outside reps and directly with customers to answer inquires and resolve operational needs
Acts as expert on internal and vendor systems, including rep training and troubleshooting issues
Assists in departmental presentations, special projects and sales meeting preparation as needed
Assists with production of Gift Book Catalog, creates / edits / maintains sales kits, presentation materials, and product samples for reps and sales team assuring materials are up-to-date and accurate and available
Bachelor's degree or year for year experience
2 years of sales and/or customer service experience

184

Sales Support Representative Resume Examples & Samples

Working with the HDS local teams in order to prepare all the necessary documentation and pricing for the deals and electronic auctions
Focusing on the delivery of all necessary information to the customer procurement departments
Working with the local teams as well as with local operations in order to help gather all the necessary documentation to process the deals
Customer certifications and homologations on customer requirements terms
Historical/certified pricing analysis and management for procurement departments request
Customer support on administrative/sales tasks
Coordinates activities with the GAM and the GTAM on a regular basis
Centralize all the documentation and its consolidation around the customers in each Country Region
Revise, confirm and edit the mentioned documentation prior to presenting to the correspondent Purchasing department of each client
Proactive wait for feedback from client and adjust any requirements prior to the client publishing the Bids electronically
Participate actively in the Bids; if successful, participate in their P.O (Purchase order) request/s with each of the local customer teams
Collaborate in all Certification processes related to Pricing within the Purchasing department
Manage all internal communications with the local teams of both clients
Working with the customer on the necessary documents for certifications/homologations
Experience in Business Management or related field
Excellent communication (verbal, written) and interpersonal skills. Must be able to communicate at all levels of an organization
Languages desired: fluency in written and spoken English and Spanish
Strong sales and telephone skills
3 years minimum Inside Software sales experience and order processing
Excellent computer skills, particularly with PowerPoint, Excel and Webex

185

Senior Technical Sales Support Representative Resume Examples & Samples

Provides pre- and post- sale technical support for Commercial End-User Customers
Collaborates with CAM to prepare and deliver product demonstrations and training (includes participation in trade shows, dealer meetings and sales meetings)
Everages industry knowledge and experience to identify competitive technical advantages and recommend appropriate solutions

186

Inside Sales Support Representative Resume Examples & Samples

Act as a technical advisor for resolving customer challenges related to a given product, software, service lines via phone/email/webchat et
Drive customer loyalty through quality of service, improved value and through a high performance culture
Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology
Provide assistance to sales functions across EMEA and external customers in areas such as technical assistance, warranty, repair/calibration request, commissioning, product changes or returns
Resolves problems by applying established policies, procedures and tactics
Proactively act as expert team member for customers to carry out and identify solutions to standard and non-standard task/queries
Contribute to knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest
Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving
Strong French an English capabilities
2-3 year of professional Customer Service experience / Helpdesk / Support
In depth knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM or similar experiences
Strong analytical skills required to enter, document and manage orders and customer issues
Strong Customer Service Skills accompanied by Customer focused mindset
Demonstrated ability to take ownership of assignments, projects
Ability to apply project management methodologies and strategies to reduce potential project risk throughout the duration of the project lifecycle
Drive for results and collaborative style
Build and maintain positive customer, Business partner relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude

187

Sales Support Representative Resume Examples & Samples

Support our network of Business Development Managers and agents as needed with technical support, quotations, project management, photometric requests, information gathering and coordination with engineering team
Assist Sales Support Manager in assembling financial reporting and sales data
Minimum 5 years sales or customer service experience

188

Sales Support Representative Resume Examples & Samples

Supports the local Territory Manager in providing professional representation for a given territory, which may include training for dealer management and support personnel concerning financial merchandising, and ongoing financing programs
Initiates and develops customer relations through explaining initial quotations to customers, collecting customer credit information, answering technical questions, evaluating and attempting to meet competitive offerings, and obtaining final customer acceptance of quotations
Maintains CRM system (Salesforce.com) and supplies new forecast information to management for inclusion in departmental reporting
Assists Territory Manager in the monitoring of economic activity for the territory, and reports equipment market trends and competitive financial offerings to management
Assists in promoting insurance services to Caterpillar dealers
Supports the local Territory Manager in demonstrating how financing and insurance can be sold as a complete package to meet customer needs
Participates in accomplishment of continuous improvement objectives for the department
Strong organisation and prioritisation skills
Computer literate with experience of Microsoft
Team player but also able to work under own initiative
Flexible approach to working hours
Experience demonstrating strong customer focus
University education with finance focus
Previous experience with Salesforce.com

189

Sales & Support Representative Resume Examples & Samples

Point person to troubleshoot all national account retail sales operations
Assist with the integration of new IPS publishers
Generate and organize sales reports and analysis for sales team
Implement and streamline processes as needed
Coordinate title projections for department by working closely with sales reps to ensure publishers have timely projections in order to set print runs
Work with client management, reps, customers and publishers to answer inquires and resolve operational needs
Maintains client publisher distribution rights grid
Assists in departmental presentations, special projects and monthly sales meeting preparation

190

Engine Sales Support Representative Resume Examples & Samples

Maintain replacement engine database
Enter purchase orders into BMS
Maintain purchase order files
Receive serialized inventory and enter into BMS
Invoice direct engine shipments
Maintain customer invoice files
Complete and upload product registration information
Copy and distribute weekly order board
Order and maintain after treatment parts orders spreadsheet
Provide sales support to engine group
Run and distribute monthly inventory reports
Assist in maintaining CUJO database
Proficient in Microsoft Office: Word, Excel, Access and PowerPoint
Working knowledge of outside sales techniques/skills
Possess complete knowledge of branch and Company operations and policies
Must comply with safety rules and regulations and apply them to daily work routines for personal safety

191

Sales Support Representative Resume Examples & Samples

Qualified to a minimum of HND within a relevant category or at least 5 years’ experience within a sales environment
Working knowledge of Microsoft Office packages
Working knowledge of integrated business systems (EFACS)
Ability to work from own initiative

192

Inside Sales Support Representative With French Resume Examples & Samples

Creation of country-level system configurations (CTO) for several countries
Submit part number change requests and manage them through the cycle
Ability to quickly grasp complex systems, procedures etc
Advance filtering in excel
PC Literacy, PC components,

193

Global Sales Support Representative Resume Examples & Samples

Act as Customer Service Representative to support Field Sales Team, customers, business units and planning
Act as point of contact between the field sales and factories, supporting distributors and representatives
Align with internal teams and support logistic concepts
Order Management i.e. Backlog confirmation / Reschedule, Shipment expedite/notification, RMA
Coordinate customer visits in the Fab
At least degree as qualified industrial clerk, degree in business administration or similar studies is preferred
Experience in Customer Service position (in the field of semiconductor industry is preferred) incl. customer interaction
Strong interpersonal, verbal and written communication skills
Able to solve problems effectively for the benefit of all parties
Able to multi-task and manage time efficiently
Proficient in Microsoft Office (specifically Excel and PowerPoint)
Professional, accurate and dependable way of working
Fluent in English (written and oral)

194

Sales Support Representative Resume Examples & Samples

Act as the liaison between sales and the rest of the organization
Build sustainable relationships of trust with sales and customers
Oversee all aspects of jobs from order entry through shipment
Consult with customers as needed, researching and resolving customer problems, and recommending modifications to the product or processes to ensure a timely and quality product
Facilitate getting estimates and quotes for sales representatives
Verify job accuracy on the production work order received from job planning
Monitor progress of job through completion to keep sales informed of status, to solicit and resolve inquiries or issues, and obtain approvals
Determine resources, supplies, materials, and/or equipment needed for job order
Complete Purchase Order Requisitions, as needed, for outside services relating to jobs
3 to 5 years of experience in customer service or account management
Experience managing projects from inception to completion
Experience in one or more of the following: printing or manufacturing environment, job planning, estimating or scheduling
Ability to perform work that is varied and complex in nature
Superb written and oral communication skills
Ability to establish and maintain long-term relationships with key decision makers
Excellent computer skills, including Microsoft Office products
Outstanding problem-solving and exceptional organizational skills
Ability to manage multiple tasks and projects

195

CLC Sales Support Representative Resume Examples & Samples

Partner with the branches to schedule closing appointments. Ensure client and branch representative are well informed of all approval conditions to guarantee quick turnaround and satisfied clients
Order loan documents
Faxing and e-mailing
Preparing and mailing customer correspondence
One year cross sell and/or direct sales experience
Knowledge of Microsoft Office utilities, including Word & Excel
Associate or Bachelors Degree
Knowledge of Financial Products

196

Sales Support Representative Resume Examples & Samples

Provide input to and develop quotes for customer configuration requirements
Develop customer quotes and pricing based on customer technology and platform requirements
Coordinate all phases of customer support during the configuration to pricing process and report on customer needs in order to provide company sales and technical teams with the necessary feedback in order to win new business
Review and respond to customer orders and feedback to ensure excellent customer service and customer experience throughout the sales and support process
Act as a customer technical consultant and proactively recommend changes to technology, platforms and configurations in order to provide customers with the optimal solution to meet their technology needs and requirements
Recommends changes, configurations or products to fulfill customer requirements
Review and report on statements of work, specifications, Terms and Conditions, PO's and other customer requirements
Tracks Company performance with the customers and reconciles differences*
Perform tasks and transactions per established Company Policies and Procedures
Participate in driving continuous improvement through constructive feedback of corporate systems
Other tasks as assigned by Management
4 year college degree with an enthusiasm for technology technical backgrounds supporting electrical engineering, computer science a plus
Minimum 4 years' experience in Sales Operations Support/Customer Service experience
Must have professional demeanor; be detail oriented dependable, flexible, and able to multi-task in a fast paced environment with strong follow up skills
Excellent oral and written communication skills required for interaction with customers as well as vendors and company personnel in addition to outstanding organizational and time management abilities

197

Sales Support Representative Resume Examples & Samples

Provide input to and develop quotes for customer configuration requirements
Develop customer quotes and pricing based on customer technology and platform requirements
Coordinate all phases of customer support during the configuration to pricing process and report on customer needs in order to provide company sales and technical teams with the necessary feedback in order to win new business
Review and respond to customer orders and feedback to ensure excellent customer service and customer experience throughout the sales and support process
Act as a customer technical consultant and proactively recommend changes to technology, platforms and configurations in order to provide customers with the optimal solution to meet their technology needs and requirements

198

Sales Support Representative Resume Examples & Samples

Overall administrative support for the Sales Team
Customer Service needs for AM’s (i.e. status updates on orders, answering clarifications yourself or calling the customer, etc)
Execute expedite requests for AM’s
Miscellaneous requests from AM’s (i.e. samples, catalogs, etc)
Order and quote entry
Good oral, written and interpersonal communications

199

Customer Sales & Support Representative Resume Examples & Samples

Assist customers with product specific technical support and navigating company’s website, via email and telephone. Direct complex technical issues to appropriate company personnel (e.g. Technical Services Representatives, Inside Technical Sales Managers, Director of Technical Sales & Customer Service, or other appropriate person / department)
Input customer orders into online ordering system in compliance with company policy; remaining watchful for anomalies, new customer orders, and duplicate customer profiles or promotions and upon review release orders to the distribution department for shipping
Answer calls from the Direct Inward Dial (DID) and rotation
Perform routine account related transactions, such as release of backordered product, account and database maintenance
Uphold highest level of customer service including thorough understanding of procedures and processes
Communicate to sales personnel with information related to new customers and/or large orders in their respective territories
Develop advanced product knowledge and regularly attend product training sessions on existing and new product lines and competitors’ product lines to maintain a current and technical understanding of all products
Assist IT Department with proofreading and beta testing new aspects of the online order entry system
Assist Technical Services and Inside Technical Sales Representatives as needed
Personable, friendly and able to deal effectively with customers and manage multiple priorities
Assertive, confident and able to work with minimal supervision
Intuitive and detail oriented, with excellent follow-up skills
Proficient in MS Word, Excel and Outlook

200

Sales Support Representative Resume Examples & Samples

May require a bachelor's degree or its equivalent and 2-4 years of related experience Excellent written, oral and presentation skills
Ability to work proactively with account managers and other third party representatives Organization and time management skills
Customer-driven to successfully support account managers remotely Self-motivated, creative, and flexible
Consistently meet commitments and exhibit a high level of integrity Phone-based sales support and/or customer service experience Proficient in MS Office, Internet, Excel, Outlook and Web tools
Ability to proactively investigate and resolve, or timely escalate any issues within all assigned responsibilities

201

Inside Sales Support Representative Resume Examples & Samples

Effectively manages customer accounts using SAP for order entry through the fulfillment process
Monitor inventory levels and age using MS Excel, serving as the intermediary whenever appropriate between sales management and the customer
Maintain effective, strong relationships with sales, customers and mill support team through well developed verbal and written skills
Facilitate customer inquiries regarding product line, established pricing, policies and procedures, as well as other general company information
Facilitate communication between customer and field sales representatives to include inquiries regarding special pricing and deviations from standard policies and practices
Understand dynamic credit situations for assigned customer accounts, acting as the intermediary between Glatfelter Credit Manager and customer
Ensure accurate customer specification file for assigned accounts
Manage the documentation process for order fulfillment, from inquiry to order and delivery to invoice, ensuring accuracy and customer satisfaction
Proactively solicits sales from established accounts through outbound calls and emails
Understand complaint issues for assigned accounts and facilitate the process
Effectively resolve controversial service issues in a positive, professional manner

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