Support Supervisor Resume Samples

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R Jacobs

Rose

Jacobs

1514 Domingo Prairie

Phoenix

+1 (555) 979 5277

1514 Domingo Prairie

Phoenix

Phone

p +1 (555) 979 5277

Experience Experience

Los Angeles, CA

Seller Support Supervisor

Los Angeles, CA

Pagac and Sons

Los Angeles, CA

Seller Support Supervisor

Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management
Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement
Conducts Seller interaction audits and provide coaching to improve performance
Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving the quality of escalation responses and follow-through on resolving actions
Manages performance and behavior of 12-15 Seller Support Associates through effective 1:1 meetings, coaching, and mentorship
Manages performance and behavior of 10-15 Amazon Associates through effective 1:1 meetings, coaching, and mentorship
Manages performance and behavior of 12-15 Seller Support Associates through virtual and effecitve 1:1 meetings, coaching, and mentorship

Phoenix, AZ

Desktop Support Supervisor

Phoenix, AZ

Wolff Group

Phoenix, AZ

Desktop Support Supervisor

With assistance from remote network team; maintain, monitor and support the network on-site to ensure 24/7 uptime
Manages a team(s) that provides support for employees with hardware, software and network issues
Monitors and analyzes performance metrics to determine areas of improvement
Manages staff to ensure all duties are performed efficiently and within guidelines
Coordinates and ensures that quality customer service is provided to staff, management and employees of the organization
Performing as a supervisor with the responsibility for the instruction, assignment, direction and monitoring of the performance of desktop technicians
Day to day oversight of technicians and workflow within assigned sites

present

Dallas, TX

Operations Support Supervisor

Dallas, TX

Little, Schumm and Funk

present

Dallas, TX

Operations Support Supervisor

present

Suggest and implement improvements to the Investor Services processes and procedures in consultation with the Assistant Manager/Manager
Establishes work schedule and develops cost effective plan to meet store operation goals
Perform formal 1-on-1s with all direct reports on a periodic basis and provide constructive feedback and development activities
Manage and assist employees with work related problems or situations
Perform semi-annual performance reviews
Provide regular feedback to manager on staffing related issues
Provide all pertinent information to create any formal disciplinary action for employees to the Senior Operations Support Administrator in a timely manner

Education Education

Bachelor’s Degree in Flexibility

Ball State University

Bachelor’s Degree in Flexibility

Skills Skills

Excellent analytical skills to collect appropriate data and make good decisions quickly
Team oriented with good interpersonal skills and the ability to collaborate effectively with coworkers and internal departments
Numeric and analytical with good attention to detail
Good working knowledge of Word, Excel, Outlook and Internet Explorer
Ability to multi-task; excellent time management skills
High level of personal integrity with ability to professionally handle confidential matters
Demonstration of strong industry knowledge is essential
Professional demeanor and dependable
Strong leadership skills, including the ability to effectively manage multiple projects simultaneously
Excellent team building skills and ability to resolve conflicts

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15 Support Supervisor resume templates

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Symphony Branch Support Supervisor Resume Examples & Samples

Bachelor’s Degree or equivalent work-related experience
5 to 7 years of related work expereience
Experience must include customer service experience dealing with internal and/or external customers in both positive and difficult situations
Experience in financial services, particularly consumer finance is desirable
Knowledge of branch operations, Maestro and ACTION systems is desirable
Responsible for ensuring that production levels meet or exceed set targets
Escalation and communication to be done in a timely manner
Ensure compliance with corporate policies and state, provincial, and federal regulations
Analytical skills used in collating and interpreting production data and producing reports for management
Analytical skills used in problem solving situations. Must be able to analyze problem logs to determine cause and solution of various problems and communicating to systems support and/or escalate a potential compliance and/or regulatory issue
Excellent phone and interpersonal skills used appropriately in dealing with co-workers, subordinates, management and field personnel

Client Central Support Supervisor Resume Examples & Samples

Conducting staff meetings, individual coaching opportunities and reviews
Handling escalated calls and resolving complex issues
Determining accurate client aggregation
Participating in firm wide Client Central activities
Maintaining control and compliance for sponsorship activities
Managing the synchronization of client data changes with other systems
Managing duplicate client records
Ensuring accurate primary data owner
Transferring clients to appropriate channels
Pull reports from Chase systems and interpret data
Distribute and monitor daily assignments of team
Ensure team’s work is accurate and meets the needs of the business
Minimum of 5 years supervisory/management experience in an operations environment, specifically Commercial Lending
Strong PC skills in Microsoft Office
Strong understanding of entity structures for income property
Solid understanding of aggregate exposure
Preferably some knowledge/experience with the JPMC Client Central Database
Detail oriented with the ability to multi task
Ability to interface with people at different levels within the organization

Adjustments Support Supervisor Resume Examples & Samples

Coordinate and manage day-to-day workflow in production-oriented department
Prioritizing cases by dollar amount and level of difficulty to ensure they are worked timely so to minimize potential risk of financial loss
Oversee and assist in resolving escalated operational and customer service issues and/or
Associates degree or equivalent work experience
Three (3) years experience in Operations or Accounting
Two (2) years supervisory/leadership experience preferred
Experience with Microsoft products, such as Access, Word, Excel, PowerPoint, and Outlook

Ad Sales Support Supervisor Resume Examples & Samples

Provide the ad sales business intelligence view for the company
Work close to Planning area in order to gather all the information and KPIs for Ad Sales
Develop montlhy reports to each client vs account vs ad sales contact
Make analytical analises of clients and channels
Provide strategical information for the planning team in order to support them in the development of new proposals
Train and develop his team
In charge to oversee all the orders checking process, compensations and contact with ad agencies in order to ensure the process post sales and before/after commercial operations processes

Symphony Branch Support Supervisor Resume Examples & Samples

3 years’ experience in an OMF branch or other financial services company
Experience must include customer service dealing with internal and external customers. Call center experience a plus
Escalation and communication to team and appropriate business partners to be done in a timely manner
Problem-Solving/Analytical Abilities
Analytical skills used in producing and interpreting Call Center reports
Analytical skills used in problem solving situations. Must be able to analyze escalated tickets to determine cause and solution. Communicate to IT partners as required
Communication Skills
Excellent phone and interpersonal skills used appropriately in dealing with co-workers, team members, and field employees. Strong written communication skills appropriate for business communication
Additional Requirements/Skills
Thorough working knowledge of Company policies/procedures, especially credit applications, product offerings and account behavior
Must be flexible and be able to work a variety of shifts. Some Saturday month end and evening work is required
Basic knowledge of accounting and systems as they relate to financial services branch operations

Citifinancial Transaction Processing Services Sales Ops Support Supervisor Resume Examples & Samples

5 years of related Payment Processing or Cash Management Experience
Extensive knowledge of transaction processing systems
Proficient in Excel and Word programs
Solid analytical and project management skills

Portfolio Support Supervisor Resume Examples & Samples

Assigns/reallocates resources to complete work and meet deadlines or requests additional resources from Manager
Reviews the daily work of the portfolio operations team to ensure adherence to standard practices and existing procedures. Monitors work flow, ensures procedures are updated, and implements efficiencies to existing processes
Oversees and assists in solving complex and time sensitive issues from investment teams, custodians, internal and external transfer agents, Sales & Marketing, internal and external fund accounting agents, Global Reconciliation Services, and other. Ensures all issues are addressed in adherence to standard policies
Evaluates subordinates performance. Recommends hiring personnel/interviewing, salary, bonus, promotions, disciplinary actions & terminations to Manager. Establishes goals and performance standards. Accountable for coaching & training subordinates. Communicates all performance and compensation to direct reports
Responsible for supporting and communicating Company and department policies, procedures, business initiatives, and goals
Assist the Manager in the development and implementation of policies and procedures
Assesses impact of new instruments requested by investment teams and provides review and recommendations for new policies and procedures associated with these instruments
Works with management and partners to ensure an understanding of regulatory changes impacting operational functions
Completes special projects and other related duties
Must have 6 years working experience in the investment industry
Extensive working knowledge of standard investment products, i.e. Stocks, Bonds, Futures, and Foreign Exchange Transactions
Prior experience working in an environment required to build relationships and rapport with internal and external stakeholders preferred
Interpersonal skills necessary to communicate effectively and ability to develop a rapport with internal and external stakeholders at all professional levels
Must have strong verbal and written communication skills to successfully negotiate and persuade senior level associates
Strong relationship building skills
Must show the ability to make quick decisions, establish priorities and concentrate on detailed information under stressful conditions on a daily basis
In addition, must have the ability to analyze and interpret detailed numerical data
Must be skilled in the use of computer equipment and software programs
The ability to cooperate in a team environment is critical
Must be able to manage a multi-locational team
Customer focus and with a keen interest in providing superb services to clients
Ability to understand technical details of system and data flow; and communicate/present technical concepts to business colleagues

Operations Support Supervisor Resume Examples & Samples

3 - 4 years' experience working in a Financial Services operation, preferably Transfer Agency
Ideally educated to degree level
Strong TA product knowledge of alternative and traditional Funds
TA system knowledge on NTAS or GTAP (Flexcube) required
Demonstration of strong industry knowledge is essential
Numeric and analytical with good attention to detail
Strong and proven inter-personal, communication and supervisory skills
Service oriented and customer focused
Ability to ensure deadlines controls and procedures are adhered to
Ability to analyse issues, and organise and proactively contribute to the team
Knowledge on performance fees and equalization beneficial

Operations Support Supervisor Resume Examples & Samples

Develop, evolve, and execute business processes to support the department
Maintain a strong understanding of available tools and ensure effective approaches are applied to tasks and initiatives
Hire and supervise an efficient and effective team that meets the needs of each functional area
Ensure alignment on priorities and direction by partnering with other groups and leaders
Provide exceptional customer service through professionalism, ownership, and initiative
Show commitment to team through collaboration and positive, proactive communication
Demonstrate productivity by using time efficiently and effectively to deliver results
High School, GED or vocational school diploma with one year of Nfsb credit experience; or equivalent combination of education and experience
Associate’s degree from an accredited college/university with three years of credit experience including one year supervisory experience is preferred
Working knowledge of Microsoft Office (MS) with an intermediate level of proficiency in word processing (Word), spreadsheet (Excel), e-mail (Outlook) and presentation (PowerPoint) software applications is required
Ability to work efficiently under time constraints
Ability to demonstrate effective communication, both verbally and in writing
Ability to apply strong facilitation, presentation and organizational skills
Ability to handle a high volume of detail and recommend changes and enhancements
Ability to apply strong analytical and problem solving skills
Ability to stay current on Service Center technology and trends
Ability to establish and maintain cooperative and positive working relationships with employees, customers, and vendors
Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence
Ability to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment to ensure Nordstrom fsb is meeting the needs and demands of internal and external customers
Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds and treat all customers and employees in a fair and equitable manner
Ensures a clean, safe and accident-free work environment and comply with Bank safety rules

Reservations Support Supervisor Resume Examples & Samples

Be responsible for data-entry within multiple systems
Assist with reporting functions, monitoring sales agent production, process compliance, accuracy, and follow through with all daily operations to meet business goals and needs
Manage all aspects of employee performance through training, product knowledge, and discipline to maximize agent productivity and quality; identifying work process improvements
Communicating with support agents about job expectations as well as career path opportunities
Inspire trust and build strong relationships with employees across locations (Colorado, California, and Utah), and business units (Sales, Marketing, Corporate, Accounting, IT, International Sales Desk, Ski and Ride School, Ticket Office, and Rental Departments)
Leverage relationships and communicate effectively to influence key business decisions and processes
Demonstrate an unyielding passion for the guest experience, company culture, mission and vision by resolving guest and partner issues with mutually beneficial outcomes
Own the results of the Employee Engagement Survey: establish action items, ensure ongoing communication of results to current and new employees, and coach employees through to completion of action items
Maintain professional and technical knowledge of call center operations and sales processes
Desire to attend ongoing education classes and professional workshops
College degree or relevant work experience
Minimum 2 years call center and/or hospitality sales experience
Microsoft Office skills required
Property management software experience preferred: Tour Partner, RPOS, LMS
Excellent command of the English language: both written and spoken
High level of interpersonal communication and customer service skills
Demonstrated leadership in building high-performance teams through training, coaching, and follow-through
General math skills

Field Sales Support Supervisor Resume Examples & Samples

Support your sales support team in the execution of their duties
Manage your team on a daily basis from an operational, HR and skills and strength development perspective
Provide assistance and coaching to team members
Communicate on a high-level internally in support of sales efforts, sales support and business operations topics
Manage queue processing, work volume, resource redistribution, accuracy, throughput, customer escalations, reporting and reject correction efforts
Pull reports and resolve issues on pending activities or rejected orders to assure customer expectation is met
Supervisor is responsible for monitoring and reviewing productivity and attendance requirements with Sales Support Specialists
Bachelors Degree (B. A.) is a plus and a minimum of 2-4 years relevant experience
Must be very responsive, patient, flexible, responsible, enthusiastic, and have a demonstrated pattern of dependability and good attendance
Must possess excellent interpersonal and relationship building skills

Apps Support Supervisor Resume Examples & Samples

Bachelor's degree in Marketing, Communications, Technology, or other related discipline required
3+ years of experience in a related field
Experience managing a social community, preferably within a large enterprise in a regulated industry
Working knowledge of social or moderation tools & technologies
Hands-on, detail focused, and self-starter
Ability to demonstrate customer service and satisfaction
Ability to operate with a sense of urgency and prioritize work autonomously
Knowledge of social media metrics and concepts (i.e. sentiment, monitoring)

Field Sales Support Supervisor Resume Examples & Samples

Work directly with Sales Support staff to ensure orders are delivered by specific in hand date of Sales Representative
Monitor Sales Support staff to ensure proper quality standards are being met and selling techniques are developed
Delivers timely and effective feedback including training for performance goals and policies to ensure that associates are able to meet standards
Works with Road Sales Manager in developing and implementing sales and marketing strategies

Business Services Field Sales Support Supervisor Resume Examples & Samples

Bachelor’s Degree (B. A.) is a plus and a minimum of 6 years relevant experience. High school diploma required
Previous Sales Support experience is required. A minimum of 3 years is preferred
Previous experience in managing direct reports
Must be able to analyze customer situations and operations scenarios to determine necessary actions and make decisions or recommendations based on available data, manage to resolution

MTG Loan Support Supervisor Resume Examples & Samples

3 years of mortgage processing or bank related experience and at least 2 years of supervisory/management experience
Eligible to manage or perform loan origination or servicing functions under Mortgage Investor or government agency guideline requirements
Satisfies regulatory requirements for holding the position, including determined by SunTrust to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act

Application Support Supervisor Resume Examples & Samples

Provide leadership to the technical support groups for quick resolutions to customer
During incidents and follow up, manage the communications and expectations with the customers
Coordinate with other internal and external groups to improve application monitoring
Periodically review skill set requirements and identify training needs
Ensure timely resolution to trouble tickets
Ensure timely follow up with customers
Ensure consistent follow up with product teams regarding customer-impacting product defects and feature requests
Handle process responsibilities such as tools administration, change control, and incident resolution
Manages day-to-day client interaction
Sets and manages client expectations
Communicates effectively with clients to identify needs
Continually seeks opportunities to increase customer satisfaction and deepen client relationships
Builds a knowledge base of each client's business, organization and objectives
Act as Incident Response Manager (IRM) to provide leadership to the technical support groups for quick resolutions to customer and network or server issues
During Incident Response, manage the communication and coordination with the Development and Operation teams as necessary to come to a quick resolution, and follow up with RCA investigations
Interface with Operations Management to improve network health and performance, application support and internal development projects
Manage cross-team processes
Strong oral and written communications skills required
Troubleshooting experience with Java web applications in a production support capacity
Experience with change control and ITIL process
Experience with high availability systems and SLAs are a plus
Understanding of Project management concepts
Consulting industry experiences a huge plus (Project Management or portfolio Management)
Understanding of Web Services technologies, including SOAP, REST and related standards
Experience working in an Agile delivery model
Performs advanced supervisory duties, including reviewing work performance, motivating subordinates to work more effectively, identifying problems with performance and provides solutions to those problems, determining training needs to improve performance, initiating informal measures to correct misconduct or making recommendations for formal discipline
Applies industry standards in daily operations and ensures that they are consistently met and that technical operations comply with system, region, and OSHA safety programs
Develops, trains, mentors, and motivates staff members in accordance with best practices and procedures developed by management

Finpac Operations Support Supervisor Resume Examples & Samples

Oversee daily activities of the operation support area including contract document preparation, distribution of new funding transactions, and vendor validations per FP procedure and policy
Maintain familiarity with the activities for which the operation support is responsible. Make recommendations for appropriate action to maximize performance results
Monitor workload distribution for Operation Support Coordinators and make revisions as necessary to improve group results, maximize resources and reduce fraud
Continuously train and develop staff to insure knowledge and compliance of company policies and procedures
Update, maintain and distribute reports and training manual as needed
Act as liaison between the Documentation and Funding areas and all other FPL departments
Assist Direct Marketing and the Business Development Department in enhancing broker relationships and products
Set goals for individual and group performance. Monitor and report results to management. Coach and counsel team members to improve internal and external relationships, consistently follow procedures and achieve greater productivity. Provide group and/or individual recognition for achievement
Prepare and conduct Annual Performance Reviews of all staff in area of responsibility
Conduct employment interviews and hire for department positions
Initiate and pursue methods of improving efficiencies and customer satisfaction
Manage department to determined budget
Provide highest level of Customer Service to all lessees, vendors, brokers and staff
Maintain confidentiality of all company information
Develop and maintain positive relationships with all Financial Pacific Leasing, LLC officers and staff
Assist and support other staff as needed

Divisional Support Supervisor Resume Examples & Samples

Provides day-to-day management of Comcast's Divisional Support Specialist's projects and ongoing initiatives that support return to work strategies
Effectively 'represent' Sedgwick with the divisions as required to facilitate the success of the relationship. Provides periodic status reporting to management as required to communicate status of divisional relationship with Sedgwick
Leads a team responsible for creating projects to support return to work initiatives and service improvement plans to ensure the success of various benefits programs
Coordinates accommodation activities which require Comcast support, including occupational leaves and equipment accommodations
Develops and delivers presentations for employees and field Human Resources
Manages Sedgwick's implementation activities with the divisions as required to support such changes
Collaborates with the Compliance Review Committee and Accommodations Supervisor for effective case resolution and escalated accommodation cases for occupational leaves
Collaborates with Clinical Director, Accommodations Supervisor and Leave Management Leadership on process improvements and escalated accommodation cases
Identifies issues and gaps in current processes or documents; recommends and implements enhancements
Communicates and solves problems directly with supervisors and Human Resources staff regarding the occupational accommodation process and return to work strategies
Works to improve communication and coordination of processes and procedures with Sedgwick, Worker's Compensation vendor and internal departments
Manages all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands, and maintaining overall project ownership
Position resides in Philadelphia, PA

Operations Support Supervisor Resume Examples & Samples

Oversight of security set ups and modifications
Oversight of Pre Market Open and Post Market Close events
Oversight of reconciliation and data quality projects
Gain thorough industry knowledge quickly and effectively interact with other operating units
Be able to work hands on with tight deadlines
Ensure adherence to all audit policies and procedures
Provide SIT, UAT testing with strategic technology rollouts
Coordinate with global coders in other regions to resolve issue
Understand global procedures to support other markets during off hours
Independently assess workflow issues and redirects work as necessary
Provides subject matter expertise to related projects
Interprets data and makes recommendations
Ability to perform deep dive analysis and draw conclusions

ME Program Financial Support Supervisor Resume Examples & Samples

Proposal development and coordination including the participation in Bid / No-Bid meetings on solicited and unsolicited proposals, Cost Sheet Development to establish negotiations authority and provide the determination of appropriate fees, and will participate in contract negotiations
Financial Closing/OMM including the review/approval of journal entries, variances requiring explanation
Earned Value Management (EVMS) compliance for any programs that contractually require EVMS

Maintenance Support Supervisor Resume Examples & Samples

A Bachelor’s Degree is required, with a preference in Science, Engineering, or Business
Technical knowledge of Packaging, Manufacturing, utilities systems, buildings and/or equipment is required
6+ years of production environment experience is required
A Minimum of 3 years manufacturing experience is preferred
A Minimum of 3 years maintenance experience is required
A minimum of 3 years prior supervisory experience is required
Past experience with maintenance planning and scheduling within a GMP manufacturing environment through the use of electronic Maintenance systems, such as SAP, is preferred
Ability to drive action is required
Experience in Regulated Industries is preferred
Technical knowledge of supply chain process required
Ability to gather information, analyze it and develop tactical plan required
Ability to act decisively, setting clear priorities is required
Demonstrated leadership and influencing skills are required
Ability to drive accountability is required
Demonstrated ability to mentor and train resources required
Must have good verbal and written skills, and proven analytical ability
This position is based in Lancaster, PA and may require up to 10% travel.Engineering (Generalist)

Lending Support Supervisor Resume Examples & Samples

Responsible for efficient, effective internal and external customer service within assigned department. Oversee scheduling, prioritize workflow, and delegate tasks to resolve complex customer service issues
Oversee payoffs and collateral releases to ensure timeliness and compliance with regulatory procedures
Maintain accurate accounting applications and ensure loan files are perfected and maintained in a manner consistent with bank policy and lending regulations. Ensure policies and procedures are documented, compliant and updated
Partner with Lending/Loan Support Manager in department assessments to identify potential problem areas. Responsible for implementing corrective measures and training in response to findings
Coordinate the lending function through the assembly of loan documents. Monitor file completeness, document accuracy, and quality. Compile information, and prepare reports and analysis of department operations for the Compliance Department
Prepare notification of sale of loan letters to customers. Reconcile 1st payments with loan purchasers and borrowers. Originate new contracts and maintain profit margins on the sales of loans
Monitor loan interest rate locks and notify loan officers of coming expirations. Negotiate extensions and modifications with lenders. Deliver post-closing documents to investors
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. Follows all Bank policies and procedures and compliance regulations, and completes all required annual required or job-specific training. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World's Greatest Bank."
6-10 employees
Bachelor's Degree in Business or related field
NMLS Registration
3 - 5 years of lending support/secondary marketing experience
1 - 3 years of supervisory/management experience
Extensive knowledge of loan structures, as well as documentation and servicing requirements. Comprehensive knowledge of regulatory and compliance issues related to loan documentation
Basic accounting knowledge to process Accounts Payable and balance General Ledger accounts
Ability to solve complex problems and achieve departmental goals
Ability to produce a high volume of timely, detailed, accurate results in a busy and time sensitive environment
Demonstrate strong leadership, analytical, organizational, customer service, and interpersonal skills. Excellent written and verbal skills required
Proficient in word processing and spreadsheet software (Office Suite: Word and Excel preferred). Experience with core banking and lending software

Wholesale Banking Support Supervisor Resume Examples & Samples

Three to five years of operations experience in the financial services industry - Wholesale/Corporate Banking Business Sector
Two or more years of supervisory/management experience
Thorough knowledge of operation functions, systems, policies and procedures for Wholesale Banking / Corporate Banking Business Sector - Credit / Deposit / TM / International
Broad understanding of applicable laws and regulations
Strong Problem Resolution Skills
Exceptional customer relations / customer service skills
Proficient computer skills, Microsoft Office applications
Thorough knowledge of banking operations and human resources

Exam Support Supervisor Resume Examples & Samples

Minimum of three years of experience in the mortgage industry is required
Experience in Mortgage Servicing preferred
Experience in Compliance and Underwriting preferred
Experience with consent orders and other regulatory, investor and legal guidelines preferred
Experience with policy and procedure development and change management preferred
Experience with Lean Six Sigma concepts preferred
Proficiency with Mortgage Servicing Platforms (e.g. MSP, Black Knight, LPS, Back in the Black etc.) preferred

Mortgage Banking Customer Assist Support Supervisor Resume Examples & Samples

Lead and mentor a team of CA Ops Specialists
Assign work and set workflow priorities
Handle exception items and resolve complex issues
Ensure team meets all production/quality goals
Adhere to strict schedule and attendance guidelines
Document and introduce new procedures to your staff
Ensure that team adheres to the established procedures and guidelines
Other projects/duties as assigned
4 years of supervisory or leadership experience
5 years of Mortgage Servicing or Default experience
Excellent written, verbal communication, and organizational skills
Direct experience in coaching, mentoring and team building a plus

Monitoring Application Support Supervisor Resume Examples & Samples

Ensures that all KPI are met
Monitors daily schedules to ensure adequate phone coverage are met
Assists the Data Center Solutions Manager in monitoring department adherence policies and procedures
Performs call QA monitoring of agents and conducts regular coaching
Handles escalated issues of customers and team members
Conducts meetings with the team regularly to ensure changes in procedures or departmental policies are reinforced
Provides monthly and quarterly operations report to US POCs and management. Ensures team achieves service levels and key performance indicators
Actively participates in Business Continuity Plan activities, and acts as the team’s point of contact during actual emergency events
Assists customers and end users worldwide by providing application and technical support on Emerson Liebert monitoring product
Assists sales and internal representatives worldwide, mostly U.S. and North America, by providing application and technical support to help sell Emerson Liebert Monitoring products
Provides application feasibility and competitive studies and any special pricing activity as required
Coordinates with Product Engineering and Testing group of Liebert for product related issues
Develops and maintains, through the support of engineering and product management, all necessary technical and applications manuals
Becomes involved in all new products that fall into the monitoring product responsibility, and be the field’s focal point of contact for support
Participates in recruitment and training of new associate
Performs all other duties as required

Live Support Supervisor Resume Examples & Samples

Day to day operation of the Piksel Live Support Broadcast Operations Center
Supervise team members, communications, and processes
Maintain weekly schedules, staffing and timesheet approvals
Manage technology used in customer service and internal IT solutions
Work with the team Director on customer and service acceptance
Ensure strict adherence to SLAs
Communicate professionally with customers and team members; act as escalation path for situations that require higher technical expertise or communications management
2- or 4-year degree or equivalent experience preferred
Previous call center experience
Customer interaction experience via phone and email
Networking experience
Troubleshooting experience
Experience in online video a plus

Laboratory Support Supervisor Resume Examples & Samples

Plans work schedules and assigns Laboratory Assistant/Laboratory Attendant personnel to laboratory units or work stations within a laboratory support unit on the basis of such factors as workload, the number of employees available, their qualifications, and the extent of their training in the procedures involved
Plans, develops and conducts an orientation program for newly assigned Laboratory Assistants/ Laboratory Attendants and trains them in the specific procedures established by laboratory management for the performance of the work
Evaluates the work of all Laboratory Assistants/Laboratory Attendants assigned to the unit supervised and counsels them on steps they may need to take to improve their performance; effectively recommends or initiates disciplinary action and the adjustment of employee grievances
Confers with clinical laboratory scientist supervisors to determine the level of Laboratory Assistant performance and initiates appropriate corrective action in cases where any aspect of performance is considered to be less than satisfactory
Laboratory Assistant in the County of Los Angeles is defined as assisting laboratory personnel in the performance of standard laboratory tests on human and other specimens or assigns, trains, and reviews the work of a group of lower-level laboratory positions
Senior Laboratory Assistant in the County of Los Angeles is defined as scheduling, assigning, training, and reviewing the work of Laboratory Assistants on a single shift
*In order to receive credit for any college course work, or any type of college degree, such as an Associate's degree or higher, or for completion of a certificate program, you MUST include a legible photocopy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization; or official certificates with your application within 15 calendar days of filing your application online

Desktop Support Supervisor Resume Examples & Samples

Configure, test, install, advanced troubleshooting of software, hardware and IT issues - 30% of the time
Conduct training sessions for complex installation and supervise Tier 1 and 2 support staff - 30% of the time
Identify product improvements to maximize customer satisfaction - 20% of the time
Keep team members and management informed of progress, activity and customer status - 20% of the time
Responsible for the management, operation, and administration of all Desktop Support file and application servers
Analyzes and develops, information technology infrastructure systems and sub systems
Ensures that an advanced level of expertise and technical support are provided to the entire organization on information technology systems and services
Assists organization users in assessing the technical requirements that meet the needs of their operation
Approves new and established procedures for preventative and remedial maintenance of systems
Coordinates and ensures that quality customer service is provided to staff, management and employees of the organization
Assists with evaluating and recommending of hardware and software upgrades and software packages
Works with vendor personnel to identify and solve all vendor hardware and software problems
May be required to work a flexible schedule, including nights, weekends and holidays
Responsible for establishing job standards for subordinate staff and effectively evaluating staff
Technology and network systems certifications preferred
Additional job related experience and/or education may substitute for the required education on a year-for-year basis
Five years job-related work experience required
Requires in-depth analysis to interpret and evaluate obscure/vague information in the development of new solutions for complex technical and/or managerial problems
The knowledge and/or technology used in quality assurance concepts and procedures
Business principles and business and industry-specific terminology
Extensive IT experience and knowledge is a requirement
Excellent communication, writing and organization skills
Proficiency with Microsoft Office; Intermediate knowledge of Excel, Word and Outlook
Ability to establish and maintain a professional relationship with team members and department contacts
Ability to cooperate with team members to meet goals or complete tasks
Ability to treat all internal/external customers and team members with dignity/respect

Desktop Support Supervisor Resume Examples & Samples

Configures, upgrades, installs and troubleshoots desktop computers
Provides efficient and prompt customer service support to end users
Ensures all helpdesk system requests are updated with due dates and completed within the stated timeline
Manage end-point management software (Landesk or SCCM)
Administer IT Controls related to system access (New Hire, Terminations, User Access Reviews)
Work with internal and external auditors on control reviews
Manage support, upgrades and testing for retail POS systems, retail network and telecom, retail traffic counters
Coordinate activities related to retail store openings and closing
Maintain positive control of IT assets in inventory, ensure adequate tracking and control of assets issued to staff
Be the point person for expedited support for VIPs and Executives
Ensure support requests are handled with SLA timeframes
Provides remote access support
Performs other miscellaneous duties as assigned
Available to provide support during facility operating hours, Mon-Fri, 8am to 5pm and serve on-call in rotation with the support team
Technical certifications from Microsoft, Apple or CompTIA preferred
Ability to work with senior executives
Ability to manage minor projects, organize staff and vendors, and communicate to stakeholders
Strong problem solving and analytical skills
Ability to set up printers and computer hardware

Application Support Supervisor Resume Examples & Samples

Familiarity & experience with integration concepts and technologies
BA/BS and/or MA/MS or equivalent; typically requires 7 years of job related experience in Information Technology. At this level certification and/or post graduate work may be desirable
Experience working with on-site and off-site resources, and measuring performances
Strong communication skills, written and oral
Experience facilitating cross-team root cause analysis (RCA) and related remediation for production support
Experience and knowledge of Software Development Lifecycle
Experience in release management and/or software deployments
Exceptional analytical and problem solving skills with demonstrated ability to analyze technical information and work with a team spirit
Self-motivated with strong communication and written skills
Ability to consult "best industry standards" regarding integration, open standards, etc
Knowledge of communication protocols such as FTP, SCP and VPN
Knowledge of encryption/decryption of PGP. Java, Unix shell scripting, XML
Experience supporting IT Disaster Recovery for applications, including coordination, execution, and documenting procedures
Need to have the ability to multi-task, and to be an excellent team member with strong inter-personal and communication skills
Demonstrated ability to delivery software projects of high complexity and risk
MS Office, Visio, and SharePoint working knowledge
Excellent Knowledge of applications/systems integration technologies such as UC4, XML, XML Schema,
Hands-on experience with Oracle Service Bus, JEE Integration Applications, and/or API technologies such as CA API gateway
Ability to estimate code and configuration defects
Support adherence to Operations, Development and IT Architectural Standards
Support Code, design, and QA reviews
Support Middleware Document Library (Change Management Data Base, and Information Repositories)
IT Disaster Recover management and execution for middleware
Ticket Management and escalation using BMC tools and ITIL (Information Technology Library) methodology and best practices
Provide Functional Expertise and consulting as requested by clients
Review and support work plans development to ensure deliverables are on time and within agreed upon work efforts
Facilitate Operations Transition (project to long-term support)
Coordinate and schedule stabilization and related On Call support
Vendor Ticket management and support escalation
Takes ownership for actions, decisions and results and does not blame others
Demonstrates through actions a commitment to the well-being of the community and the environment
Can be counted on to deliver and meet goals and objectives
Has a “can do” attitude and bias for action
Acts with a sense of urgency and energy around our work

Seller Support Supervisor Resume Examples & Samples

1-3+ years experience directing, and managing a group of individuals including managing career growth and development of leadership teams
1-3+ years experience managing or supervising a team, preferably in a contact center (or similar) environment
Experience developing and implementing new strategies and procedures
Experience devising and communicating administrative and procedural decisions
Experience with employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback
Experience developing, planning, and implementing short and long range goals
Experience managing and providing reporting and analysis
Experience providing exceptional customer service in a fast paced enviroment
Skill in developing and implementing new processes and procedures
Ability to perform ambiguous tasks without guidance and support
Experience managing team performance through training, coaching, and process improvement
Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community
Excellent documentation skills

Seller Support Supervisor Resume Examples & Samples

The successful candidate will have a commitment to achieving excellence in the Associates and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role
Excels at providing coaching and mentoring to others with a goal of achieving success
The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions

Interim Seller Support Supervisor Resume Examples & Samples

Manages performance and behavior of 12-15 Seller Support Associates through effective 1:1 meetings, coaching, and mentorship
Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement
Language: English
Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers
Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles
Advocate for Associate engagement, fostering teamwork and collaboration towards achieving team goals

Client Services Support Supervisor Resume Examples & Samples

Oversee department workflow and provide guidance to associates on departmental projects/issues
Collaborate with various business groups to reach mutually agreeable solutions to assist Service Center and branch associates
Aggregate incoming client concerns and make recommendations to the Brokerage Leadership Team in relation to Scottrade’s future business decisions
Keep leadership informed of trends and identify gaps in the firm’s service model
Provide feedback to Regional Managers based on findings related to policy and procedure set forth by the firm as well as Client Services and assist with coaching branch associates
Provide timely assistance and knowledgeable explanations for topics related to Client Services
Communicate new policies and procedures to direct reports
Design, communicate, and implement an operational plan for completing projects, monitor progress and performance against the project plan. Take action to resolve operational problems and minimize delays
Prepare, create and deliver presentations for leadership as needed to ensure the branch and Service Center perspective is effectively represented
Collaborate on projects with other departments that have branch or Service Center impact
Create and update current firm policies and procedures based on regulatory guidelines
Utilize Compass, BI, and NICE as well as other software to identify business issues and provide detailed analysis
Provide data and analytical reports gathered from HQ resources that will support Client Services
Conduct Supervisory Reviews, QA Calls and review e-mails for the Client Services Team
Perform other duties as assigned
Strong knowledge of the brokerage industry
High level ability to professionally represent Client Services Support across all lines of business. Ability to maintain a positive attitude and demonstrate maturity, empathy, and patience when dealing with clients and associates is critical
Strong ability to demonstrate calm and reassuring communication techniques
Ability to remain objective and consistent in reaching solutions is critical
Must be able to convey confidence in the ability to reach a satisfactory resolution
Demonstrated ability and willingness to effectively make sound decisions based on firm strategy, business experiences, research and problem solving skills
High level interpersonal skills with the ability to build effective working relationships throughout the organization
High level understanding and awareness of regulatory concerns, or the ability and willingness to learn these, is a must
Focus on ongoing training and skill development. May be required to attend outside seminars or courses
Ability to utilize and support new technologies to perform daily tasks
Ability to travel 5-10% of the time (approximately 1-2 days per month)
Intermediate level proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
Excellent analytical skills to be able to dissect and present company data
Demonstrated ability to define problem, collect data, establish facts and draw valid conclusions
Demonstrated ability to prioritize in a fast-paced environment
Bachelor’s degree in Business, Finance, Economics, or a related field, or equivalent combination of experience and education required
3+ years of experience in the financial services industry required
Prior project management experience preferred

Production Support Supervisor Resume Examples & Samples

Experience leading small teams
GIS (Geographic Information Systems) experience
Critical thinker with the ability to independently solve problems

Escrow Support Supervisor Resume Examples & Samples

Knowledge of Microsoft Office applications and escrow related software
Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed; Recognizes accomplishments of other team members
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results
Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision
Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Bachelor’s degree or equivalent combination of education and experience preferred
3-5 years experience with direct experience with loan closings. * Previous P & L responsibility

ATM Support Supervisor Resume Examples & Samples

Negotiation, internal relationship building and strong problem solving and analytical skills
Excellent interpersonal and verbal communication skills in English and Khmer
A strong desire to work in a team oriented, products sales environment
Established leadership potential

Repossession Support Supervisor Resume Examples & Samples

At least 2 years of previous leadership experience OR 6 months of experience as a Repossession Support Administrator and 1 year of previous leadership experience
Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
Insightful : Make timely well-considered decisions, create innovative solutions and continuously learn

Desktop Support Supervisor Resume Examples & Samples

Designing, developing and implementing desktop solutions
Troubleshooting issues that arise in the support of the desktop environment
Performing as a supervisor with the responsibility for the instruction, assignment, direction and monitoring of the performance of desktop technicians
Reviewing and understanding customer requirements and specifications for desktop refresh and deployments
Identifying and reporting problems in new and existing desktop applications
Recreating reported problems to facilitate solutions, this includes validating the fix for the problem
Daily administration and personnel development
Effective communication both orally and written
Effective listening and team-building
Critical thinking
Handle multiple projects and tasks
Make decisions and solve problems under pressure
Stay current on technology
Train others troubleshooting techniques
Provide leadership and guidance to peers
Master new skills as needed
Troubleshoot any kind of user environment problems or issues

Service Business Support Supervisor Resume Examples & Samples

Make equipment installations, evaluate equipment problems and make service decisions where required
Direct service/warranty administration and the distribution of all technical materials. Prepare warranty reports for service manager
Direct the collation of field service reports to provide feedback on product deficiencies to the manufacturing facility and assist in initiating rectification measures
Execute company policies relating to business administration, ethics, safety and warranty
Provide field assistance where operational / customer liaison is required
Take part in training and personal development of Service personnel and oversee technical service training for customers
Ensure activities comply with legal and ethical standards
Customer follow-up and ownership of all product and service related issues. Work as a continuous customer interface for customer satisfaction feedback, etc
Be responsible for service financial target on assigned territory
Proactively promote solutionizing concept to delight IR customers
Solid engineering background (college or higher degree in engineering, preferable on Mechanical or
Skills in computer programming and machine control are preferable
Self-motivated and ability to multi-task, working under pressure to strict deadlines
Willing to travel and can work independently

Wells Support Supervisor Resume Examples & Samples

Five (5) years of experience supervising multi-craft personnel in the oil and gas industry, using comparable technology, methods, equipment, tools and work procedures in a maintenance atmosphere
HS Diploma or equivalent (GED)
Strong communication skills with proven ability to effectively interact with individuals at all levels of the organization
Comprehensive knowledge of BP standard operating procedures, Alaska Drilling and Wells Operating Practices and the application of said documents to Wells Support practices and procedures
Able to troubleshoot, evaluate and remedy problems associated with Wells Support work
Able to use computer equipment to input data, maintain job status reports and prepare other reports and correspondence as necessary
Thorough knowledge of scheduling and cost control procedures

Desktop Support Supervisor Resume Examples & Samples

Day to day oversight of technicians and workflow within assigned sites
Demonstrated oversight of three or more Desktop technicians
Knowledge of VPN, PDAs, other related technologies
Working with high energy customers
HDI and Microsoft certifications
Audio/Visual meeting support experience or understanding preferable
PDA (iphone, blackberry, android) support preferable
Citrix support preferable
Previous law-firm experience desirable (would like someone with experience with document management systems, like iManage by Autonomy)
W7/Office 2010 - must
SCCM 2012 and RES - nice to have, not mandatory
Ability to work w/in a ticket management system and have previous experience working where SLAs were tracked/monitored

Member Support Supervisor Resume Examples & Samples

Primary point of contact and troubleshooting for systems/transactional issues within the team
Primary point of contact for systems training, quality, and development within the team
Provide assessment and feedback to both VP and to representative
Resolve escalated customer calls. Implement and drive metrics to achieve and sustain customer satisfaction and efficiencies
Liaison between team, other departments, and management

Operations Support Supervisor Resume Examples & Samples

Ability to lead others in a fast paced patient first environment
Oversees the daily activities of the Operations Support group
Sets priorities for the group to ensure task completion and coordinates activities with other departments to ensure on-time start-up and delivery to promise
Batch preparation, including material request
Post-production batch record review
Ancillary supply stocking (consumables)
Dispensing / weighing, as needed
Logbook issuance
Have a working knowledge of the Operations processes, Standard Operating Procedures (SOPs), and current Good Manufacturing Processes (cGMPs) and the reason for their existence
Have general understanding of regulations in respect to cGMPs within Clinical and Commercial Operations
Execute departmental plans and priorities to address resource or operational challenges as adapted by Manager
Assists site SQDC performance by managing metric sheets as identified by Senior Leadership Team
Execute special projects to benefit the overall Operations process
Provides insight and guidance into event Root Cause Analysis (including Safety, Quality, and Delivery events) and reviews/approves reports (i.e. discrepancies, deviations, and complaints)
Supports the oversight structure of the facility by chairing or being an active participant in the committees established to ensure the appropriate level of SQDC (e.g. Management of Change Committee, Material Review Board, Environmental Monitoring Management Committee, EHS Programs, Safety Committee, etc)
Manage and approve the HR related items for direct employees (WorkDay / Kronos) and oversee balance of employee attendance
Provide periodic check-ups of employees at their daily assignment to ensure comfort of employee in the task and compliance of employee with the task
Perform formal 1-on-1s with all direct reports on a periodic basis and provide constructive feedback and development activities
Perform semi-annual performance reviews
Adhere to company policies and procedures
Responsible for the identification, investigation, and improvement of Safety Concerns (as assigned) for the Operations Support group
Accountable for the overall training compliance of the Operations Support group, including GMP, HR, and Safety training (ComplianceWire)
Accountable for the overall quality of output produced by the Operations Support group, including executed batch records and packaged outputs
Provides oversight and assistance with investigations related to Operations Support (discrepancies, deviations, and complaints) as well as CAPA identification and closure (as assigned)
Understands the daily, weekly, and monthly schedule for the Operations Support group and supervises daily activities to meet on time delivery
Responsible for ensuring resources are available for participation in Continuous Improvement activities (e.g. Process Improvement Group projects and Kaizen Events)
Maintain a current training record
Provide weekly, monthly, and quarterly performance updates related to the SQDC of the group
Two years of people management is required
Two years of relevant industry experience is required
Ability to communicate effectively with customers, vendors, staff, and other personnel
Demonstrated ability to plan and independently implement multiple projects
Possess the ability to work under tight and emergent deadlines
Excellent written, verbal and interpersonal communication skills, including the ability to present information
Be ethical in all that you do
Be willing to take a position, and assert influence to drive improvement
Drive results through teamwork

Reimbursement System Support Supervisor Resume Examples & Samples

Oversee day to day processes of Reimbursement System Support Team
Manage and track requests ensuring turn around times are being met on a regular basis
Ensure that all quarterly and yearly updates are completed in an accurate and timely manner
Ability to research and navigate CMS, AMA, Cal Optima, and other supportive websites to ensure all updates are received and communicated to all involved areas
Review various managerial reports that validate quality and analyze any outliers to identify potential issues requiring a corrective action plan
Create and maintain an audit process for each section of RSS: Benefits, Fee Schedules, Provider Set Up and DOFR configuration
Create and maintain workflow documentation
Manage day to day reporting functions of the Workflow Coordinator to ensure all reporting assignments are complete
Ensure policies and procedures are being adhered to
Manage various projects as outlined by Director
Performs performance evaluations and performance counseling for staff
Regular and consistent attendance
Bachelor’s degree (BA) from a four year college or university or equivalent combination of education and experience
6-7 years of medical claims experience
4 years of experience in EZ Cap, health plans, benefit configuration, and provider contracts
Knowledge of CMS and Caloptima websites

Support Supervisor Resume Examples & Samples

Coach team members in correct use of the applications
Identify and allocate adequate resourcing to meet the required schedules
Escalate to Client Support Manager where inadequate resources and issues are identified
Assist in managing the business to meet key performance indicators including revenue targets and operational metrics

Business Systems Support Supervisor Resume Examples & Samples

Serve as the representative and advocate for our business systems to all departments
Build a solid and driven team to consistently provide high quality support in a dynamic work environment
Act as incident manager and online feedback representative for line-down situations
Be able to resolve issues quickly and precisely to completion and prioritize multiple tasks
Demonstrate and maintain a zero downtime mentality in words and actions by tackling each issue swiftly and intelligently
Develop robust training programs for new team members
Manage heavy workload with a positive attitude

Support Supervisor Resume Examples & Samples

Supervises and evaluates the work of the support staff; assists with the prioritization of work, assigning tasks to staff and monitoring progress and quality. Estimates short-term staffing needs, schedules work hours to provide adequate coverage during peak periods, leaves, vacations, etc
Ability to assign, direct, and evaluate the work of staff members; prepare written procedures and policies; work independently and make sound judgments; interpret and apply rules, policies, and procedures; deal tactfully and effectively with employees, managers, and people outside the company
Fully effective written, oral and personal computer skills to exchange information in a clear, concise manner
Proven problem solving and organizational skills, including the ability to manage multiple tasks simultaneously

Disbursements Support Supervisor Resume Examples & Samples

Feedback’s Priceless - I see more through other’s feedback
Own it - I own drive and achieve desired results
Win Together - I work across boundaries to achieve results
Trust Matters - I act in a manner that cultivates trust in others
Thinking Forward - I think and act in a manner that achieves balanced results

Seller Support Supervisor for Team Resume Examples & Samples

Manages performance and behavior of 12-15 Seller Support PTE Associates through effective 1:1 meetings, coaching, and mentorship
Direct line management for the PTE Seller Support Associate Advisor role
Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Vendor/Seller experience
Conducts Vendor/Seller interaction audits and provide coaching to improve performance
Liaise with other departments such as Customer Service, Retail, Merchant Investigations, or Payments teams as required to resolve Vendor's/Seller’s issues and questions
Ability to work shifts and weekends
High level of customer orientation
Minimum of 2 years supervisory experience in a customer service environment, experience within a contact center preferred - espcially in the PTE space

Production Support Supervisor Resume Examples & Samples

Provides lead representation for the Production Control area containing detailed information for outage situations with internal/external clients
Assesses risk and manages activities affecting the production environment
Provides direct internal and external customer support for system availability and service delivery
Manages the timely processing of daily production batch jobs running on multiple scheduling systems
Leads and develops the Production Support Supervisors and/or technical support personnel to ensure career growth and achievement of organizational goals, including interim and annual performance reviews
Makes personnel decisions, including hires, promotions, and disciplinary actions
Develops departmental budgets and tracks expenses to avoid bottom-line variances
Monitors Command Center access and security procedures
Strong technical understanding of data processing, both mainframe and open systems
Knowledge of banking applications and their interdependencies
Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients (e.g., executive, management, individual contributors)
Excellent problem-solving, team, and time management skills

Planning & Scheduling Packaging Support Supervisor Resume Examples & Samples

Communicates all events/issues with appropriate individuals
Initiates or implements changes of both physical and written procedures including job plans
The principal scheduling contact and liaison person between the packaging&device group and departments served by P&D CoE
Ensures the packaging&device function receives the opportunity through effective planning and scheduling to provide this service
Receives all work orders from requesting departments in which assigned
Makes tactical decisions regarding response time and level of planning based on priority of requested work
Screening of work orders for proper content, returning requests for additional information or approving requests for planning
Provide work estimates including labor hours required to perform work. Estimates are performed for both resource time, and cost
Have complete knowledge of customer’s work load to properly schedule P&D activities
Meets routinely with operations to finalize availability and schedule activities for the following week
Meeting the deadlines established by the requesting department and maintaining the schedule is essential
If work cannot be scheduled within the prescribed time, prompt notification to customer is required
Provides recommendations to customer concerning long range work’s needs
Maintains backlog files of work orders waiting scheduling in accordance with priority and estimate completion dates
Maintains accurate files and necessary records to prepare and distribute control reports
Incorporates feedback from maintenance supervisors and customer supervisors regarding improvements in planning packages
Must have a bachelor’s degree in engineering or (equivalent), preferably with formal training in basic statistics, in addition to three or more years of work experience in a technical role in a related field
Must possess good written and verbal communication skills. Must be knowledgeable of various software applications including Maximo, Excel, Word, Visio, Project, PowerPoint, and meeting software such as WebEx. Knowledge of Spanish, German or Italian is considered an advantage and therefore preferred
Experience with database, drawing, project management and/or technical calculation software is preferred. Knowledge of software systems used in operations or maintenance including Maintenance Management computer applications is also preferred
Interpersonal skills needed to communicate and work with customers and peers not under one’s direction are preferred
Good organizational skills to set up work processes, organize project work, run or support a meeting and effectively coordinate and manage groups are preferred

Desktop Support Supervisor Resume Examples & Samples

Manages a team(s) that provides support for employees with hardware, software and network issues
Manages the activities associated with installation, deployment and upgrade of software, hardware and network facilities as it relates to the desktop environment
Evaluates and provides techniques for increasing user desktop productivity
Determines forecast goals and adjusts schedules to meet call volumes
Develops, implements and monitors policies and procedures for the department
Proficiency in supporting Windows operating systems, Active Directory, and the Microsoft Productivity suite
Proficiency in developing partnership-oriented relationships with internal and external business executives and functional leaders
Proficiency in project management
Excellent communication skills, both verbally and in writing, to technical and non-technical audiences of various levels within BKFS or outside the organization (executives, regulators, clients, etc.)
Results oriented, business focused, and successful at interfacing across multiple organizational units

Operations Support Supervisor Resume Examples & Samples

Associate’s degree in a business related field or equivalent combination of education and experience
A minimum of two years of banking experience
Supervisory or Team Lead experience, preferred
Demonstrated ability to coordinate and lead team members
High level of personal integrity with ability to professionally handle confidential matters
Accurate and timely completion of responsibilities with attention to detail
Able to accept and facilitate change, whether indicated by corporate needs, market or regulatory requirements
Demonstrated ability with Microsoft Office, Spreadsheet Management and other bank systems
Knowledge of federal and state laws, rules and regulations relating to deposit operations
Plans and directs workflow for area of responsibility. Ensures that operations and key controls are performed efficiently, while consistently adhering to service level agreements
Accomplish daily tasks, meet deadlines and attain department goals
Reviews and implements changes to improve efficiency of departmental operations to accommodate department goals
Maintains quality control of work; trains and develops staff in all areas of the unit. Work closely with team members and management in supporting operational excellence
Understands and stays abreast of relevant regulatory changes
Ensure transactions, reports and certifications are balanced, accurate and complete
Provides overall leadership of staff including hiring, training, performance evaluations, goal setting and coaching
Provide operational support to branches and departments
Analyze programs, processes and procedures. Make recommendations, implement changes and ensure adequate control monitors to manage risk, regulatory compliance, and quality
Approve exceptions within assigned limits
Manage and lead projects as assigned
May back up department management in their absence
Comply with, and ensure staff follows, policies, procedures, security requirements, and government regulations

Loan Operations Support Supervisor Resume Examples & Samples

Requires five years of related experience
Two years of supervisory or project management experience and demonstrated leadership ability
Proven history of successful project implementation
Requires high school diploma
Requires ability to utilize problem-solving techniques in determining solutions as well as the ability to coordinate the implementation of new processes
Must be able to communicate effectively through verbal and written form
Requires a solid understanding of loan operations
Proven ability to create and implement policies and procedures
Have an in-depth understanding of loan operational processes
Proficiency in Microsoft Office and bank computer applications required, including loan data elements
Knowledge of project management methodology and required documentation
Must be self-starter and work well independently as well as in partnership with multiple business units
Knowledge of federal and state laws and regulations related to loan operations
Responsible for directing and assisting lending personnel in their respective service centers or branches in the reconciliation of their assigned general ledger accounts
Responsible for providing backup for monitoring and overseeing the reconciliation of each loan general ledger account during its review cycle
Provide project management oversight for special projects related to Loan Operations, including but not limited to system conversions
Provide administrative support for Info Access and OnBase as it relates to loan operations
Install and communicate new processes and procedures to appropriate personnel to ensure procedural uniformity and efficiency throughout the bank
Play a key role in directing and coordinating project development from beginning to end
Participation in the development of full-scale project plans and associated communications documents
Effectively communicate project expectations to team members
Plan and schedule project timelines and milestones using appropriate tools. Track project milestones and deliverables
Comply with policies, procedures, security requirements and government regulations
Use computer keyboard, and other office equipment
Occasionally lift 25 to 50 pounds

Shift Support Supervisor Resume Examples & Samples

1 or more years as an active reactor operator at a Westinghouse PWR facility; OR
5 or more years as an active reactor operator at a non-comparable commercial power reactor; OR
2 or more years in a position equivalent to a reactor operator position at a military reactor. Equivalent positions include

Operations Support Supervisor Resume Examples & Samples

Oversees all work activities of functional area
Schedules and coordinates deliveries and/ or pick-ups. Coordinates this schedule with sales and shipping departments
Maintains equipment and machinery
Performs personnel management duties including training, hiring, terminating, initiating disciplinary actions, completing performance reviews, monitoring and making departmental wage recommendations
Ensures excellent customer relations/ service
Monitors costs of assigned area
Special skills required—Ability to develop, promote and maintain good customer relations. Ability to maintain good housekeeping and safe working environment. Excellent written and oral communication skills
Special Knowledge required— Must have a good understanding of OSHA requirements. Ability to read delivery/ receivable tickets. Computer literate. Working knowledge of inventory purchasing and control
Minimum experience required— 1 year of experience performing lead worker or coordinator duties in a related work environment, i.e. warehouse, lumber yard, etc. Supervising workforce of up to 15 subordinates

Operations Support Supervisor Resume Examples & Samples

Oversees all work activities of Receiving department
Special skills required—Ability to develop, promote and maintain good customer relations. Ability to maintain good housekeeping and safe working environment. Must have a good understanding of OSHA requirements. . Excellent written and oral communication skills
Special Knowledge required— Ability to read delivery/ receivable tickets. Computer literate. Working knowledge of inventory purchasing and control
Minimum experience required— 2 years of experience supervising workers and work groups in a related work environment, i.e. warehouse, lumber yard, etc. Supervising a workforce of 15 to 50 subordinates

Desktop Support Supervisor Resume Examples & Samples

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to your team
Organize workflow and ensure that employees understand their duties or delegated tasks
Monitor employee productivity and provide constructive feedback and coaching
Work issue tickets alongside the team
Identify problems and implement resolutions
Maintain timekeeping and personnel records
Ensure proper communications occurs between team members and executive management
Prepare and submit performance reports
Management of legal and compliance policies and procedures including disciplinary actions if needed

Operations Support Supervisor Resume Examples & Samples

Is an effective communicator by taking the time to listen, explain, and encourage your team. Uses the Service Excellence Strategy
Supports and follows CareNow policies and procedures. Relays changes to the team in a positive manner
Creates an environment that the company is a team and we will all work together within our roles and toward the same goals to ensure the patients receive the quality care and convenience we promise
Open and fill requisitions for new employees when needed
Oversees the Customer Service Analysts
Oversees the Customer Service process
Ensures that there is an adequate amount of quality material to assess clinic customer service scores for monthly/quarterly reporting
Ensure that all callers and Mystery Shoppers are properly interviewed and trained to produce quality feedback. There should be no unauthorized Mystery Shoppers or callers
Manage and attend quarterly training sessions for Mystery Shoppers/callers. Ensure these training sessions are productive and that there is high attendance
Randomly audit Patient Complaints to ensure these are processed in a timely manner
Randomly check that all comments@carenow emails are being taken care of. Process comments as appropriate and if needed to cover PTO
Oversee Home Office W/C and Managed Care Referral coordinators
Ensure all referral coordinators are working referrals in a timely professional manner and according to the company protocols
Ensure that coordinators are giving company accounts requested/ needed paper work in a timely manner
Coordinators are maintaining appropriate timely communication with accounts/adjusters and in the patients note (queue)
Keep the doctors informed of issues with companies and works to help resolve those issues. Enlist feedback from the RMD’s on the referral coordinators performance. Work to resolve issues that might arise
Follow up on any complaints from company accounts regarding referrals that are made here at the home office and take action to improve these areas quickly
Completes referrals for all assigned company accounts
Ensures that referrals are made in a timely manner
Makes appropriate notes in the nurse queue regarding referrals
Ensures that patient is aware of dates/times of referral appointment
Helps company accounts receive needed information regarding injured workers
Notifies marketing of any needed changes to preference cards
Handles assigned referrals according to company protocols/preference card
Promptly handles calling or faxing prescription for referral requests as needed
Research any missing reports and fax to company if needed
Notifies marketing or Regional Medical Director of any issues regarding referral
Oversee the Home Office IR team
Perform random audits of patient charts to ensure they are being prepared in a timely manner and that all records are complete. Missing reports/records must be requested and filed in chart prior to IR date
Enlist the feedback from the doctors at least weekly. Attend quarterly IR meeting
Oversee the Home Office DOT Department
Provide all pertinent information to create any formal disciplinary action for employees to the Senior Operations Support Administrator in a timely manner
Conduct monthly one on one’s with each person you lead. Keep proper documentation of the face to face meetings
Complete biweekly payroll on those that you lead
Prepare and distribute GPS weekly, monthly and quarterly spreadsheets
Participate in monthly one on one’s with Senior Operations Support Administrator
Keep Senior Operations Support Administrator informed of all issues as soon as they arise
Supervise the coordination of your teams time off to ensure that your area is well covered when one of you are out
Submit PTO requests for 3 month time frame (four times a year) and log on spreadsheet
Assist with completion of annual evaluations on those you lead using guidelines set by HCA for performance data in January-March each year. Provide recommendation for annual pay increases in June each year to be effective in July
Continue to promote cross training in the customer Service, referral and IR departments so that nothing gets behind while someone is on PTO or on leave
Help create a positive team atmosphere with high morale and low turnover and immediately address any gossip when it occurs
Ensure that the clinics and physicians feel supported by your teams
Set high standards for professionalism
Hold each of your team members to the same accountability and expectations
Ensure each operations team member are consistently being productive, and have no wasted work time
Lead by example with hours worked, attitude, meeting deadlines, and adhering to the PTO guidelines/rules

Production Support Supervisor Resume Examples & Samples

Coordinates and schedules Production Service Technicians through maintenance activities. Coordinates with the shift leaders to schedule planned downtime of equipment
Assists Service Technicians when required to independently troubleshoot complex, automated equipment with a high degree of quality in a sustained quick and reliable problem solving/correction process
Technically identifies and supports equipment optimization through equipment design improvements, changes to operating procedures and maintenance activities. Works directly with engineers to implement permanent corrective actions to eliminate recurrent problems with production equipment
Coordinates preventive and planned maintenance activities as required
Continues to learn complex equipment by studying equipment manuals, conducting internet research and utilizing internal knowledge to keep abreast of new technologies, processes and/or equipment
Assesses and evaluates the technical capabilities of production service technicians by utilizing the qualification matrix to determine individual gaps and supporting training needs and works within the group to assist in increasing technical knowledge and capabilities of less experienced technicians
Responsible for the preparation of maintenance documentation for new equipment. Maintains machine documentation and updates as machine modifications occur
Responsible for knowing and following all safety and compliance requirements by maintaining cleanliness within work area, ensuring proper hygiene in work areas at all times and maintaining good documentation practices on all required paperwork
Required to attend at least two shift hand-over per week to transfer information relative to technical issues from previous shift,
Performs written documentation and regulatory recordkeeping responsibilities as defined in the standard operating procedures for equipment maintenance. Enters data into SAP for tracking purposes
Participates in daily production meetings to provide statistical breakdown data and support technical needs of production
May be required to perform other duties and/or lead special projects as required or assigned, reasonably within the scope of the duties listed above. May be required to work on other shifts and/or willing to be “on call” as needed
Participates in the hiring and selection of production service technicians
Works with engineers and others during the building and installation of new equipment to ensure attention to maintenance of new equipment
8 years practical and comprehensive knowledge required
Experience and aptitude for redesign and modification to enhance equipment performance
Must have good understanding of programmable logic controllers, using the PLC as a troubleshooting tool
Ability to modify or develop control logic to enhance equipment performance
Strong troubleshooting and project management skills
Requires advanced knowledge of electrical, mechanical and pneumatic systems
Ability to read and understand mechanical, electrical drawings, flowcharts, and/or other drawings of a technical nature
Skilled in Microsoft applications, MS Word and MS Excel
Ability to work under pressure and respond with a sense of urgency
Continuing and broadening knowledge and scope in maintenance techniques and new equipment technologies
Ability to train less experienced team members
Work effectively and professionally with employees, team members, engineers, manufacturing management, etc., by using good interpersonal communication skills

PE ATG Support Supervisor Resume Examples & Samples

Bachelor’s degree (or internationally comparable degree) - Computer Science, Electrical Engineering – Preferred
Experience with system communications protocols (TCP/IP, UDP IP, HTTP, FTP, SFTP, USB, MODBUS TCP, RS 232/485, XMPP) – Preferred
Experience using Delphi, Free Pascal, C, C++, Visual C, Java, Java Script, SQL – Preferred
Experience with Systems Integration of Material Handling Systems (CCD cameras, laser scanners, programmable logic controllers, embedded control devices, and other peripherals) - Preferred
Knowledge of system security techniques and standards – Preferred
Experience supervising others - Preferred

Operations Support Supervisor/b Resume Examples & Samples

Prior experience of supervising a security contract and/or team across multi based locations
Intermediate level capability in the use of MS Word & Excel applications
Fluent in written & spoken English
5 year checkable employment history & Right to work in UK unrestricted
Frontline SIA License
Full UK Drivers License
Thorough knowledge of Customers, Assignments service delivery through Systems
Understanding of G4S Processes and Procedures
Enthusiasm, diligence, resilience & flexibility
Knowledge of the following is desirable- rostering, lotus notes, google apps including- google drive, gmail, gmail-calendar
Security Dog Handler/U310/67957/5

Distribution Support Supervisor Resume Examples & Samples

Warehouse Support
Evaluate current procedures, identify areas of process improvement and drive solutions
Supervise Warehouse Support, Billing, and the Will Call Billers on completing daily assignments
Monitor warehouse/office inventory levels to ensure proper supply on hand
2 years warehouse and/or customer service experience
Excellent written and verbal communication skills with the ability to effectively interact with all stakeholders
History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines
Strong attention to detail and excellent organizational skills
Comfort in working in changing temperatures with high levels of noise
Previous warehouse leadership experience
Experience with the functionality of AS/400

Operations Support Supervisor Resume Examples & Samples

Maintain a high level of customer satisfaction and timely resolution to customer service issues
Coach and develop Operations Specialists
Provide support to team during periods of high volume
Act as a secondary resource for staff
Provide each assigned team member with an Annual Performance Plan that is aligned with departmental goals
Submit monthly operations production report that shows monthly progress measures against goals and initiatives
Meet Fair Credit Reporting Act and related State Law consumer reporting requirements in handling consumer calls
Identify problems and handle difficult employee and escalated consumer situations
Monitor and audit Salesforce, Avaya and other applicable systems for day to day staff activity such as scheduling, adherence, attendance, call log content, client response, service level standards, etc
Perform general office duties at the discretion of the Manager or Director
Provide assistance to Manager or Director of Operations as required
3 years experience in a production or customer support role required
Minimum of 2 years experience in a supervisory or team lead role preferred
Good working knowledge of Word, Excel, Outlook and Internet Explorer
Ability to listen and convey messages in a clear, concise, and empathetic manner using the appropriate communication medium; excellent verbal and written communication skills
Must be able to effectively communicate between consumers, team members, and management
Above average planning, time management and detail skills
Must be a problem solver, self- motivated and results oriented
Ability to multi-task; excellent time management skills
Demonstrated ability to train and develop new and existing staff
Professional demeanor and dependable
Strong leadership skills, including the ability to effectively manage multiple projects simultaneously
Flexible to work extended hours and weekends as needed

Ops Support Supervisor Resume Examples & Samples

To review and process Invoices and apply the Citi Expense Management Policy (CEMP)
Must ensure all invoices and/or expense reports processed are completed within Service Level Agreement (SLA) standard and Accuracy agreements to maintain customer satisfaction
Ensure the quality of the processing of the invoices with the error log tracking and by conducting improvement meetings and taking actions to prevent recurrence
Communicate with employees in the countries in scope, to verify and obtain missing invoice and/or expense report information
Communicate with local Business Units in the countries in scope, to maintain a good flow of any new or improved process
Assist the manager with any daily task as assigned
Escalation and Incident resolutions
Support the ESC Invoicing team members as Subject Matter Expert (SME)
Act as Subject Matter Expert (SME) when assigned by Product Support Leader and attend/lead/deliver training sessions as required
Actively participate in Special projects to ensure success
Provide Implementation support for new processes or countries (such as testing and processing)
Keep metrics in a daily basis, such as the daily activities coordination and the monthly graphs to show trends
Analysis of the metrics and preparation for possible future impact
To conduct Improvement meetings, one on ones and performance review sessions with all team members
Ensure all administrative tasks for the team members assigned are completed on a timely manner according to Citi’s guidelines
High school diploma (or equivalent)
Some college preferred
Able to speak, read and write Spanish and English
Must also be proficient with Microsoft Word, Excel, Access and Powerpoint
Must be very organized
Analytical, flexible, team-oriented
Must be able to pay close attention to detail
Proof reading documents required
Must be able to communicate effectively with all levels of management and staff internal and external in English, Spanish and/or Portuguese
Excellent Verbal and Written communication skills are essential
Must be a team player and have the ability to assist others without direction
Must be self-motivated and be able to motivate others
Tools: MS Office (Outlook, Word, Excel, PowerPoint, and Access)

Quality Support Supervisor Resume Examples & Samples

1) Maintain health and safety manuals. Comply with corporate, state, federal and local regulations and contract requirements
2) Provide guidance to assist in the interpretation of and compliance with quality related contract requirements
3) Maintain safety, health and environmental records. Support issuance of work permits for continued improvements of quality and safety
4) Conduct special evaluations, quality surveys and audits. Compile reports and findings of surveys and audits for company officials for review and make action recommendations as required
5) Conduct accident investigations. Complete and maintain required reporting
6) Maintain current files of all technical documents, instructions, procedures and requirements necessary for implementation of an effective quality assurance program

Board Support Supervisor Resume Examples & Samples

Performing meeting coordination; scheduling and planning meetings using electronic calendars
Work with computer software to create, format and edit documents, and to create, modify, format and print spreadsheets, find and replace data and work with basic formulas and functions
Conduct travel planning; scheduling multiple travelers, working with hotels and venues to coordinate events
Working with boards or commissions or supporting other eternal stakeholders

Desktop Support Supervisor Resume Examples & Samples

Hands-on experience supporting mobile devices with an iOS or Android operating system
Experience working with external vendors and contacts to resolve complex issues
Proven experience working with a remote Technology team and are able to collaborative remotely
Technical knowledge in these areas is required
Microsoft System Center Configuration Manager
Active Directory Users and Computers
Software Distribution
Patch Management
Spyware/Malware removal
IOS and Android mobile device management client installation, training, and troubleshooting
VPN and RSA training and troubleshooting
IP Print troubleshooting
VB and or Power Shell scripting skills a plus
10+ years of direct work experience
Excellent people skills – ability to build results-oriented relationships with technical and non-technical business partners; strong partnering and influencing skills
Strong follow-through skills, keen attention to deadlines, and the ability to be the driving force behind completion of projects and solutions to technical questions
Strong written and oral communication skills as well as strong listening and interpersonal skills
Ability to communicate ideas in both technical and user-friendly language
Highly self-motivated and directed; strong initiative to problem solve and improve processes
Able to prioritize and execute tasks in a high-pressure environment
Ability to work both independently as well as in a team environment with various levels of management
LI-KF1

Logistics Operations Delivery Support Supervisor Resume Examples & Samples

Develop strong relationships with all third party logistic providers, ensuring consistent high performance & customer results are achieved through a ‘can do’ attitude whilst supporting delivery of fundamental strategic change to operations via inclusion of new channels and automation
Influence 3PL’s through data driven decisions & tacit knowledge of operations
Ability to identify errors and weaknesses in processes
Support partners across all service work streams within the supply chain
Coordinate & develop deployment plans with multiple third parties to ensure delivery of strategic initiatives locally with the Superdry in-country operational lead
Take the operational functional program changes (both systemic and physical) and translate into meaningful local & consolidated delivery schedules with no/little referral

Appraisal Support Supervisor Resume Examples & Samples

Communicate initiatives and direction to their respective team and follow through to ensure complete execution
Field and resolve any customer service concerns associated with members of their team
Monitor workload and cycle time to insure customer service standards are maintained
Work with MD field supervisors to address any trends identified
Communicate and reconcile production deficiencies with outside appraisal resources
Notify upper management of significant or ongoing concerns identified within either the MD dept or individual RCO’s
Insure file audits are being conducted on a regular basis
Report on unit performance, productivity, and overall quality
Communicate to their team all departmental benchmarks regarding KPI performance and file quality, discuss individual performance to each KPI and coach as needed to raise individual performance to benchmark
Manage PTO, performance issues, and any potential HR concerns through partnerships with HR and their MD Manager
Additional duties as requested by Manager
Strong working knowledge of Microsoft Office products, specifically Excel and Word
Demonstrated ability to efficiently compile data and present that data in a comprehensive format
Must be able to quickly review and analyze data to understand individual and team production levels and identify areas of opportunity
Must have demonstrated time management and organizational skills
5 - 7 years of claims experience required
5 years prior supervisory experience preferred
Analytical and human relations skills are critical
Strong communication and excellent customer service skills
Leadership skills; ability to plan, organize, delegate and develop team members

Support Supervisor, PDC Resume Examples & Samples

Monitors activities to ensure the proper paperwork flow, consolidation of product and the locating of missing merchandise to enhance customer satisfaction by reducing irregularities
Oversees the processing of all accounting of inbound Sears to Sears returns insuring the proper type of credits are processed to the correct units
Processes daily production reports and prepares weekly Profit & Loss report including weekly flash to home office
Identifies and recommends needed changes to department manager and/or operations manager on the standardized processes for the functional area
Coordinates and monitors operations within the functional areas to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages
Promotes safety in work processes and associate performance by supporting company and/or facility safety programs by educating associates, and by ensuring a generally safe work environment
Establishes sound process improvement initiatives that drive year over year improvement
Assists in dealing with associate relation issues that arise in the assigned functional areas
Maintains inventory accuracy and control
Responsible for training new associates. Provides coaching and feedback to hourly associates
Ability to physically access all areas of working environment that he/she is responsible for to observe operations, observe associates, instruct in methods of operation, and assess needs

Seller Support Supervisor ES Resume Examples & Samples

Direct line management for the Seller Support Associate Advisor role
Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience
Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals
Conducts Seller interaction audits and provide coaching to improve performance
Fluent Spanish and English

Seller Support Supervisor FR Based Resume Examples & Samples

Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed
Participates in daily Kaizen events to identify and implement process improvement change initiatives
Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment

Production Support Supervisor Resume Examples & Samples

Coordinate and monitor the daily/weekly/monthly activities of other team members
Ensure timely acknowledgement and assignment of all requests received providing appropriate feedback to address any issues
Communicate with department leadership and/or other employees to set expectations on time to resolve more complex issues and follows up with helpdesk on status of issues reported for escalation
Facilitate department escalation meetings in order to review and implement processes that allow for smooth and efficient resolution of outstanding issues
Review with management individualized reports reflecting daily production and quality in order to accurately measure and monitor predetermined team and department goals
Ensure customer/client expectations are met relative to operational performance (i.e., service level agreements, performance guarantees or government mandates)
Monitor other teams within department to maintain performance using dashboards and key data metrics providing corrective action plans to effect change as needed
Participate in and work with multiple end to end processes
Will monitor response times of team support analysts across multiple locations nationwide
May review work of exempt and non-exempt personnel
5+ years of Customer Service experience analyzing and solving customer problems
1+ year of knowledge of the principles of project management
Candidates must be able to create, edit, copy, send and save documents, correspondence and spreadsheets in Word, Excel, Outlook, and SharePoint
Must be able to work a flexible schedule, including nights and weekends
Associate's or Bachelor's Degree (or higher)
2+ years of Supervisory experience
1+ years of experience with Optum Technology systems such as HPSM, UHG AppStore, Service Request Center, APS and Secure
Management experience in a support role
Previous experience monitoring remote employees

Claims Support Supervisor Resume Examples & Samples

Supervises and evaluates the work of the support staff; assists with the prioritization of work, assigning tasks to staff and monitoring progress and quality. Estimates short-term staffing needs schedules work hours to provide adequate coverage during peak periods, leaves, vacations, etc
Uses the objective setting and performance evaluation processes to ensure employees understand the expectations, receive regular feedback, and are appropriately rewarded
Deals decisively with performance and/or conduct issues using the performance management process. Recommends employment actions and uses various applications and management tools (including Manager Self Service, Applicant Management System, etc.) to process transactions, such as attendance, wage-and-hour, rewards/recognition, promotions, transfers, salary increases, etc
Promotes employee development through effective planning, verbal and written communications, and cross-training. Provides initial orientation and continued training/development of staff members, implementing new processes and systems as needed to align the staff with the department's needs and direction
Bachelor's degree preferred or equivalent experience

IT Regional Support, Supervisor Resume Examples & Samples

Provide organizational and technical leadership and administrative tasks for your team, such as performance appraisals, conflict resolution, budget management, etc
Provide IT consulting to internal customers relating to corporate IT services and products
Manage initiatives for the region and activities relating to your business processes
Assess and maintain key performance indicators (KPI) and provide corrective action when required
Coordinate IT Asset Management activities, including lease replacements compliance
Ensure full compliance with Bosch information security and data protection regulations
Design, develop and coordinate projects to enhance the capabilities of the department
Bachelor’s Degree in Information Technology, Business Administration or eight years of commensurate experience in a similar role
Prior manager experience with small- to mid-sized teams
Experience with the management of both personal and team activities; conflict resolution and negotiation skills; and possess knowledgeable of performance management
Strong leadership and organizational skills; possess solid written and oral skills
Be able to analyze complex situations and provide sound solutions in a timely manner
Understand and assume responsibility for the organization’s goals and objectives
Experience working in a team-oriented, collaborative environment
Good understanding of HR management principles, practices, and procedures
Have exceptional customer service orientation
You do not like/feel comfortable interacting with customers on a daily basis
You prefer a work environment focused more on systems and less on collaborative activity

Clinic Support Supervisor Resume Examples & Samples

Reviews operational problems / policies and recommends solutions and change to Medical Director
Three or more years of healthcare administration experience required, including one year of supervisory experience
Computer literacy
Knowledge of health care administration, clinic philosophy and policies and operating procedures
Knowledge of fiscal management systems
Knowledge of human resource management practices including supervision and staff development
Skill in organizing work to achieve clinic goals and objectives
Ability to research and prepare comprehensive reports
This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease

Internal Support Supervisor Resume Examples & Samples

Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point
Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being

Regional Process & System Support Supervisor Resume Examples & Samples

Day to day process support for operations and management
Local processes and their functional requirement specifications
Process Optimization Support
System (Zendesk) Management and SeaLog system Test
Productivity Reporting and Analysis, Data Quality reporting and Analysis
Company system management (Quotation Tool, EIPP, eSALES commission for Less than Container Load)
Shared Service Centre operational support
On Line Training management
Carrier Integration and performance monitoring
Seafreight logistic support, Business Objects
Recruitment for new staff as the need arises
Appraisals for the staff
College or above
Major in International Trade / Business English is preferred
Fluent English, Cantonese and Mandarin
0-2 years Project Management Experiences is preferred
0-2 years direct Leadership Experiences is preferred
2-5 years Logistics or BPO Background is preferred
0-2 years Sea Logistics Experiences
Strong Process Analysis
Strong Forwarding knowledge, Technical Support, Solution Minded
Familiar with Company system (CIEL, KN Rates,Ies) knowledge
Microsoft to intermediate level especially Excel

Tier, Tech Support Supervisor Resume Examples & Samples

Responsible for directing and implementing a broad range of customer care technical support activities
Supervisor responsible for the day-to-day operations of a team of customer care technical support representatives that respond to inquiries from customers and installation and service personnel who are having problems using the company's products
Develops telephone customer service, sales and negotiation skills of customer care representatives and motivates representatives to obtain sales and service goals. Develops and promotes a customer-driven service culture
Resolves complex or sensitive customer complaints, handles and resolves difficult telephone calls or technical issues
Ensures compliance with technical support service standards, policies and procedures. Ensures training, monitoring and coaching of technical support personnel and sets priorities for, leads and participates in the review of performance of staff
Coordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements

Global Revenue Support Supervisor Resume Examples & Samples

Work varying schedules to reflect the business needs
2 year minimum reservation sales experience
Excellent oral communication skills a must
Experience working in a high volume, high pressure environment with multiple phone lines
Ability to effectively interact with customers, management staff and other employees in a professional manner
Knowledge of the internet a must
Knowledge of the GDS and Extranets preferred
Managing and directing the daily activities of the support center agents
Supervising, planning and managing functions within the support center
Carrying out supervision, call monitoring, coaching, training, disciplining and reviewing all agents
Acting as an information source and answering agent questions, assigning tasks, following up and giving instructions as needed
Following up and resolving customer complaints and questions
Compiling reports and data for the manager
Monitoring attendance, scheduling breaks on a daily basis
Communicating solutions, successes and opportunities to the Director of Global Revenue Support
Practicing and ensuring compliance with Benchmark Standard for Brilliance

Client Solutions Support Supervisor Resume Examples & Samples

Assists and supervises those assisting Account Executives in seekingnew customers through various prospecting methods including direct mail,television monitoring, radio monitoring, newspaper monitoring, printmonitoring, and internal research tools
Aids and supervises those that aid Account Executives in buildingclient proposals, advertising schedules, and pricing focusing on bundledsales (sports, advanced media & promotions.)
Assists and supervises those that assist in the development of salespresentations and materials that address customer needs and highlightthe benefits of buying our products or services, focusing on bundledsales opportunities
Assists and supervises those that assist in the planning of clientpromotions to meet marketing objectives, including working withmarketing andpromotions to plan, price and arrange each event
Gathers research information and data from available sources to assistAccount Executives in client positioning (focusing on share growth,churn reduction and new business.)
Solidifies relationships with key client personnel through AccountExecutive involvement and direction. Works with Account Manager toprovideadditional stewardship direction in regard to make goods
Monitors competitive media spending for current clients to keepAccount Executives informed on what else a client may be buying tocreate up-sellopportunities
Keeps detailed reports on all added value, bonus, promotions, andentertainment for each client for tracking purposes and to be used atcontractnegotiating/up-sell/retention
Interacts with Account Executives regarding research, programming,advanced media, sports, and promotions
Participates in quarterly business plan meetings and takes an activerole in targeting accounts by learning marketing objectives, identifyingkeyinfluencers and decision-makers, and brainstorming ideas.Participates in sales meetings, training programs, and conferences asdirected
Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary

Client Solutions Support Supervisor Resume Examples & Samples

Assists and supervises those assisting Account Executives in seeking new customers through various prospecting methods including direct mail, television monitoring, radio monitoring, newspaper monitoring, print monitoring, and internal research tools
Aids and supervises those that aid Account Executives in building client proposals, advertising schedules, and pricing focusing on bundled sales (sports, advanced media & promotions.)
Assists and supervises those that assist in the development of sales presentations and materials that address customer needs and highlight the benefits of buying our products or services, focusing on bundled sales opportunities
Assists and supervises those that assist in the planning of client promotions to meet marketing objectives, including working with marketing and promotions to plan, price and arrange each event
Gathers research information and data from available sources to assist Account Executives in client positioning (focusing on share growth, churn reduction and new business.)
Solidifies relationships with key client personnel through Account Executive involvement and direction. Works with Account Manager to provide additional stewardship direction in regard to make goods
Monitors competitive media spending for current clients to keep Account Executives informed on what else a client may be buying to create up-sell opportunities
Keeps detailed reports on all added value, bonus, promotions, and entertainment for each client for tracking purposes and to be used at contract negotiating/up-sell/retention
Interacts with Account Executives regarding research, programming, advanced media, sports, and promotions
Participates in quarterly business plan meetings and takes an active role in targeting accounts by learning marketing objectives, identifying key influencers and decision-makers, and brainstorming ideas
Participates in sales meetings, training programs, and conferences as directed

Production Support Supervisor Resume Examples & Samples

2 - 3 years supervisory experience in shipping and receiving and/or material handling, preferably in the area of sheet metal fabrication
Bachelor’s degree in Business preferred
Experience with lean manufacturing tools and techniques as they relate to shipping/receiving and material handling
Experienced forklift driver with excellent work record
Cycle counting experience
Ability to understand technical specifications and to convey such information in a manner that is clearly understood by layman, and not subject to misinterpretation
Experience with AS400 and Job scope preferred
The Shipping Receiving Supervisor must possess the necessary leadership traits to assure the effective, consistent performance of departmental activities

Administrative Support Supervisor Resume Examples & Samples

At least one year of specialized training in business management, business education, or a related field
At least four years of experience in administrative support, including one year in a supervisory or leadership capacity
Associate’s degree or advanced specialized or technical training
Proficient skills in Microsoft Office Suite

Treasury Services Implementation & Support Supervisor Resume Examples & Samples

Provide leadership and coaching to Treasury Support and Implementation teams
Oversee day to day duties of the TS implementation and support team
Responsible for the performance reviews of all staff on Support and Implementation teams
Responsible for setting objectives/goals for TS implementation and support teams with guidance/support from Director of Treasury Services
Evaluate and ensure processes for Support to include voicemail and email are effective, efficient and according to compliance
Evaluate and ensure processes for Implementation to include accurate and timely completion of documentation as well as setup and training for business members
Confirm daily positive pay exceptions/ach for positive pay are processed
Ensure procedures for all TS products are updated as needed
Assist business members, lending officers and other TowneBank personnel as needed
Responsible for the escalation of system(s)/member issues to vendors and/or EB Operations team
Provide guidance to assist members and staff when process exceptions occur
Stay abreast of changes in ACH Rules and Guidelines as well as rules related to other TS services
Responsible for SOX and BCP reporting for Implementation and Support
Perform other duties and departmental functions as assigned
Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
Previous bank operations experience
3+ years of supervisory experience
3+ years of banking experience
Proficient with using Fortis
Computer Skills (MS Windows, Word, Excel)
Strong Organizational skills (multi-task)
Strong Time Management skills
Strong Member Service Skills
Experience with Treasury Management Products preferred

Plant Administrative Support Supervisor Resume Examples & Samples

General supervision of Plant Office Administrators (POA’s) (“dotted line” relationship)
Division Plant Responsibility Audits
Financial Analysis and Forecasting
Supervisory experience and at least three years general business administrative/accounting/finance experience
Exhibits clear and effective communications and interpersonal skills with internal and external customers; fosters cooperation within the department and with other departments
Exhibits good judgment and makes sound and timely decisions to accomplish company goals and objectives
Effectively utilizes information and resources within work area
Ability to prioritize, solve problems and provide leadership within the office environment
Must be a licensed driver and be able visit office sites regularly throughout the assigned area
Have a thorough understanding of Microsoft Office products with an emphasis on Excel
Experience with Oracle financials and KRONOS a plus

DC Support Supervisor Resume Examples & Samples

Manages and implements the sanitation program including general housekeeping, product integrity, pest control, sanitation inspections and record keeping. Ensures compliance with applicable local, state or federal requirements governing cleanliness, food storage safety and pest control standards. Manages outside contractors hired to provide pest control and other sanitation services
Supervises and manages outside vendors contracted to provide office janitorial services; monitors performance, coordinates duties and assigns projects as needed
Supervises and manages outside vendors contracted to provide off-site and on-site pallet services, ensuring cost effective service and compliance with WinCo pallet standards and contract requirements. Manages internal pallet programs ensuring all pallets are handled appropriately and that adequate quantities of each pallet type are maintained and available on the premises at all times
Oversees the processing of damaged or returned product; ensures proper sorting and distribution (i.e. reclamation, return to stock, vendor returns, disposal, or charitable contributions). Tracks and supervises processing of returned store equipment, researching and resolving problems
Maintains and orders supplies utilized by the warehouse, including Personal Protective Equipment, shrink wrap, cleaning supplies, propane, banana bags, etc
Manages and implements established security standards regarding truck flow in and out of WinCo property
Ensures visitor logs and contractor access records are complete and accurate
Organizes and coordinates yard trailers to support Distribution Center operations, tracking inventory stored in trailers
Interviews, hires, and directly supervises employees assigned to Sanitation, TRC, and Guard Shack/Security
Schedules staff to support Distribution Center operations. Assesses training needs for individuals, coaching and developing as necessary. Documents substandard performance and works with Human Resource staff to take corrective action including formal discipline and terminations when necessary
Provides training and certification for employees using specialized equipment such as rack retrieval, man-up forklift, propane refueling, boom and scissor lifts, pressure washers, etc. Maintains all necessary training and certification records
Supervises waste disposal and recycling programs, including plastic, cardboard, and trash
May assists with management of the company owned auto fleet assigned to the Distribution Center, as well as others as needed, including selling of used vehicles, maintenance, storage, and addressing issues reported by operators
Performs other projects and duties as needed and assigned
Demonstrating adaptability and flexibility when confronted with challenging situations or obstacles; comfortable with change and ambiguity; practicing constructive criticism and dealing well with difficult co-workers and supervisors
Demonstrating effective oral and written communication skills necessary to communicate with internal and external team members and customers
Perform supervisory skills (e.g. interviewing, scheduling, hiring, counseling, training, disciplining, etc.)
Communicate clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills
Interpret and apply the terms of collective bargaining agreements, company working conditions and wages agreements and company personnel policies as the established guidelines to be adhered to and followed by all employees
Maintain a high degree of confidentiality with sensitive information
Establish and maintain good rapport with co-workers, supervisors, vendors, customers and others
Read, understand, and apply contracts between WinCo and outside contractors hired to provide services
Apply working knowledge of required local, state and federal regulations regarding maintenance, storage, pest control, etc. for food product within the Distribution Center
Demonstrate initiative and self-direction to perform a variety of simultaneous skills (multi-tasking)
Field and prioritize different tasks, phone calls and projects, accepting direction from multiple sources and effectively managing time to ensure deadlines are met
Conduct visual inspections, read reports, computer printouts, computer screen, etc
Utilize appropriate computer programs to perform tasks such as employee scheduling, product ordering, etc
Work independently with minimal supervision. Be dependable, self-directed, and demonstrate initiative
Continuously learn and improve skills; resilient, receptive and responsive to performance feedback
Stand, walk and move rapidly for long periods of time
Bend, stoop, twist and turn frequently
Occasionally lift and maneuver objects of varying dimensions and weights up to 50 pounds
Work varied shifts when traveling as required
Perform all tasks efficiently and accurately with confidentiality, honesty and integrity

Support Supervisor Accounts Payable Resume Examples & Samples

Supervises tactical execution of team responsibilities and performance, acts asescalation point for complex issues, and prepares various performance reports
Performs research of past due invoices utilizing multiple CHS systems, applies critical thinking and knowledge of CHS Finance policies to identify and execute the appropriate solutions
Coordinates and holds meetings with external vendors regarding payment issues to reach resolution
Trains direct reports on all new processes and procedures related to vendor maintenance, invoice processing and AP customer service
Evaluates Accounts Payable systems and procedures and suggests ways to improve output and efficiency
Maintains and examines departmental policy and procedures manual making recommendations for improvements
Analyzes issues related to non/late payment of invoices, timely/accurate communication with vendors problem resolution, and various system-related technical issues
Ensures compliance to all financial policies system wide

Administrative Support Supervisor Resume Examples & Samples

Knowledge of staff development and supervision principles
Knowledge of department operations, policies, and procedures
Knowledge of applicable laws and regulations
Knowledge of computers and software applications
Knowledge of basic accounting principles
Knowledge of Advance
Intermediate Microsoft Office Word skills
Basic Microsoft Office Excel skills
Basic typing skills
Ability to conduct research and perform basic quantitative quality assurance reviews
Ability to resolve operational problems
Ability to research, prepare, and present comprehensive written and oral reports to the supervisor
Ability to research and analyze related work program information
Ability to develop, recommend, interpret, and apply policies and procedures
Ability to analyze financial records and prepare reports
Ability to plan, organize, and direct the work of others

Merchant Support Supervisor Resume Examples & Samples

Leading and developing a team of associates; responsible for the overall direction, coordination and evaluation of the team
Identifying and eliminating barriers to accuracy, productivity, and quality
Carrying out supervisory responsibilities in accordance with Amazon.com’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution
Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken
Providing prompt, efficient, detailed, customer-oriented service to Amazon Payments customers
Assisting with customer communication during Amazon Payments critical launches and support events
Working with other customer support teams to ensure a consistent and high-quality level of support
Being a voice and advocate for our customers when something doesn’t feel right. Acting on observed areas for improvement
Driving projects that improve support-related processes
Working with customers to understand how they use Amazon Payments, actively seeking solutions to customer needs and providing valuable feedback to leadership, business and development teams
Making sure internal knowledge reference pages are updated
3+ years of experience in a technical customer support position
Experience in a customer support team lead position
Familiarity with Web Technologies and the Internet
Being passionate about customers and new technology
Experience working directly with customers to resolve issues
Proficiency in MS Office, with an emphasis on Excel
Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension)
Open to working shifts (morning, mid-afternoon, or evening)
Desire to work in a fast-paced, challenging environment
2+ years of experience in a customer support team lead position
Experience working within the e-commerce or Internet industries
Experience in the payments/banking industry or in back office procedures such as payment processing, and/or account reconciliation
Experience in web development (HTML, CSS, JavaScript, PHP, and/or Perl) or system administration (Apache/IIS, LAMP)

Seller Support Supervisor Resume Examples & Samples

Manage a team of 8+ ESR agents who are responsible for researching and resolving Executive Escalations
Manage the escalation process including the research, identify root cause, resolving actions and preventative action for Seller Support Executive Escalations
To conduct monthly 1:1 meetings with each of the ESR agents and also conduct skip level meeting
To conduct employee engagement activities including preparation of IDPs and R&R
Monitor and report out TT SLA adherence to all the resolver groups and
To ensure all the SeSu callouts are close-looped with respective SeSu associates
Think strategically and tactically to implement creative solutions aimed at reducing seller pain points
Seen as approachable, cooperative and a team player, easily gains trust and support throughout Amazon
Collaborates to build partnerships with key stakeholder groups including FBA, Retail and TRMS
Interprets, understands and communicates ESR and Seller Support objectives to team and business stakeholders
Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals
Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving the quality of escalation responses and follow-through on resolving actions
Serve as a leader and point of contact for escalated contact resolution for complex problems
Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other initiatives as required
Active participation in building the Executive Seller Relations team & raising the bar in the hiring process
Ensure employees growth & development, set priorities, drive motivation & engagement for employees
Identify the training needs and work with training team for people development
Carry out managerial responsibilities in accordance with Amazon.in policies and procedures
The individual would be required to have a flexible schedule that will include a rotation coverage for on-call coverage that includes nights and weekends
4+ years of leading Operations Teams
4 + years People management and performance management experience
Effectively manage priorities in a fast-paced, deadline-driven environment
Strategic thinker with the ability to understand the big picture
Demonstrated ability to build, develop, direct, and manage team and achieve common goal
Confident in using Microsoft Package (especially Excel and Word)
Education: Bachelor’s Degree in Management and or Business preferred
Prior experience managing an escalation team
2+ years of Customer/Seller Support Experience
3+ years of experience communicating with both technical and non-technical teams across a global organization
Project management experience is an added advantage

Hardware Support Supervisor Resume Examples & Samples

Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
Controls inventory levels by conducting physical counts; reconciling with asset management system
Maintains physical condition of warehouse by planning and implementing new design layouts, inspecting equipment, issuing work orders for repair and requisitions for replacement
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Coordinates the investigation of stock shortages, deviations from specifications, damages to shipments, delivery of partial shipments and resolves discrepancies by following-up with vendors and freight companies and submitting appropriate reports
Maintains warehouse staff by recruiting, selecting, orienting, and training employees
Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols
Manage POS asset inventory and processes including the distribution of hardware, software imaging, refurbishment of POS equipment, POS peripheral equipment and shipment of equipment to store locations
Coordinate testing and configuration of hardware/software prior to deployment
Guides team in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality
Responsible for the training, coaching and feedback of hourly associates, and performs regular evaluations of associates through factual data and subjective observations
Uses discretion to provide coaching and counseling to associates regarding job performance, methods of performing job tasks
Resolves associate relations issues that arise in assigned functional area
Responsible for hiring, compensation, discipline and terminations of hourly associates in assigned department
Provides input during vendor pricing evaluation and ensures pricing contracts are fully leveraged
Monitoring of vendor performance against the negotiated contract terms including Service Level Agreement (SLAs) and Key Performance Indicators (KPIs)
Responsible for building, maintaining, and enhancing solid relationships with vendors, as well as internal stakeholders within various business units
Works with IT Director and IT Procurement Team to help develop vendor SLA’s and contract terms
5 years of relevant job experience in a warehouse environment
Strong supervisory and communication skills
Imaging of POS, Staging Integration, and Asset Management of Hardware
Ability to handle multiple deadlines and set priorities
Must be self-driven, self-motivated, results-oriented, customer service-oriented
Able to function with a high degree of autonomy
Utilizes fundamental concepts of finance to assist with managing budgets, forecast labor, and provide information to account for the financial impact of decision-making
Knowledge of Warehouse Management statistics and metrics
Demonstrates originality and imagination in thinking while developing a solution to a problem

Administrative Support Supervisor Resume Examples & Samples

Significant training and/or experience in basic budgeting and accounting
Demonstrated strength and experience providing effective communications, both written and verbal
Experience working independently
Demonstrated ability and experience working effectively with internal and external stakeholders in a professional setting
Experience and skills in personnel management
Clerical skills
Supervisory and leadership skills
Demonstrable effective communication skills
Time management and good organizational skills
Skills in personnel management
Ability to work effectively with others in a professional setting
Ability to research, prepare, and present comprehensive written and oral reports

Desktop Support Supervisor Resume Examples & Samples

Manage a team of desktop support specialists (3), prioritizing team efforts as necessary. Develop team talent and provide opportunities for growth
Streamline processes and ensure the adoption of technology solutions that align with organizational objectives in support of an evolving digital workplace
Review performance metrics and establish/maintain a culture of continuous improvement and customer service excellence
Oversee budgeting for service area
Lead the PC/Mac model selection process and work with logistics staff to manage replacement cycles
Manage/maintain systems involved in the client support ecosystem, including software update servers, client management servers, imaging/PXE/WIM environment, and endpoint security
Manage projects for service area
Lead the development of a stable and secure image/OS deployment process on Windows and Mac OS
Provide expert level support to faculty and staff for both office and lab/e-classroom workspaces
The individual in this position may occasionally need to be available outside of normal work hours to assist in emergency events and to perform maintenance and upgrades. As a result, it is expected that they are reachable, within reason, via mobile device
Associate degree from an accredited college or university in a field related to this role
Three years as a desktop support specialist or equivalent
One year of project lead roles or supervisory experience
Exhibit excellent interpersonal, verbal, and written communication skills
Expert knowledge of either Windows (7/10) or Mac OS
In-depth experience using at least one client management tool (SCCM, Kace, Zenworks, Casper, etc.)
Extensive knowledge of computer hardware (desktops, notebooks, tablets)
Must be able to walk the campus, stairs/hills, and lift up to 30 lbs
Demonstrated adaptability ensuring effectiveness in an environment with concurrent tasks and changing priorities and resources
Bachelor’s degree from an accredited college or university in a field related to this role
Two years of experience managing professional staff
Experience with Google G Suite and/or Microsoft Office 365 in enterprise environment
Evidence of personal focus on refreshing knowledge and learning new skills relevant to the field
Understanding of IT best practices (ITIL) and how to apply within higher education environment
Familiarity with scripting/coding concepts and best practices

ITS Tier Application Support Supervisor Resume Examples & Samples

Coordinates the work activities of the team; oversees day-to-day work execution and functional area processes
Sets specific measurable objectives related to corporate vision and strategies
Supports and communicates corporate objectives to employees
Monitors employee progress and provides feedback on an ongoing basis
Conducts annual performance reviews and applies salary administration guidelines appropriately
Builds effective working relationships with business or ITS partners
Assess needs and identify innovative ways to apply system changes and technology for competitive advantage
Works closely with business or ITS partners to establish priorities, analyze requirements, manage risks/issues, research/evaluate options, and implement solutions
Communicates status and issues appropriately to business and ITS management
Provides secure/stable services, applications and infrastructures which meet business expectations
Ensures project and support efforts meet business and ITS objectives, and efforts are completed on time, within budget and with high quality
Recommends and promotes implementation of new tools/techniques and product releases
Participates in developing technical/application strategies and architectures
Oversees and coaches project managers to ensure projects are planned and managed appropriately
Provides input for budgets, monitors and controls expenses and builds awareness of ITS costs with staff and business partners
Assists in the creation maintenance and communication of department plans
Manages the implementation and maintenance of disaster recovery plans and activities in assigned areas. Maintains current contact information for all employees in applicable areas and communicates with non-recovery employees during a disaster
Protects the privacy of our customers’ data in the performance of job duties and operational activities
Follows corporate policy and procedures related to the access, use, distribution, protection, and destruction of client and company confidential data
Fosters the highest level of commitment among our people through transparent communication about business challenges, successes and results
Creates an environment which encourages people to think, behave, take action, control work and make decisions autonomously to attain clear goals
Takes personal responsibility for making tough decisions, meeting commitments and ensuring expected results are achieved
Education equivalent to a bachelor degree or equivalent related work experience
Minimum of 5 years of Information Technology experience
Ability to form partnerships with all levels of management
Proven leadership in defining, developing, and supporting technical infrastructures or business applications
Demonstrates continuous learning habits, especially the ability to learn and apply new technologies, architectures and methodologies
Keeps current on industry best practices including ITIL
Knowledgeable on business application architecture
Demonstrates ability to communicate effectively and explain technical concepts to all levels of Company personnel
Proven communication, interpersonal and collaboration skills to work effectively with various and diverse internal personnel and external contacts
Effectiveness in working through conflict and ambiguity to meet the needs of business partners and customers
Excellent critical thinking and analysis skills with the ability to define value, service and efficiency
At least 3 years of directly-related work experience with past success providing informal coaching and feedback to more junior team members and influencing results through others
Possesses solid project management and coaching skills
Possesses staff development skills

Technician Support Supervisor Resume Examples & Samples

Manages the day-to-day activity of the Technical Support Center and provides direction to the team regarding agent issues, service levels, and achieving high levels of customer service
Provides coaching and mentors staff; provides on-going performance feedback and write meaningful performance appraisals; motivates employees and recognizes team and individual accomplishments
Analyzes department data and identifies and makes recommendations for increased efficiencies and improved customer service. Completes various department reports for management review
Identifies development areas for the Support Technicians. Examples may include arranging job shadow opportunities, opportunities to work on goal related projects, or arranging corporate training classes in line with the employees' development goals
Holds meetings, both team and individual, to keep the Support Technicians up to date on the latest information and department changes
Coordinates interdepartmental training programs and call monitoring to ensure current and extensive product and service knowledge is maintained. Understands call center reports and contact center management applications to identify potential problem areas and improvement opportunities. Plays a crucial role in identifying and implementing best practices and blending role/responsibilities overall
3-5 years of supervisory or leadership experience that includes interviewing, performance management, etc
Previous experience in a support center or customer service environment
Excellent communication skills including the ability to communicate effectively with individuals at all levels within the organization
Technical aptitude as it relates to computers or Point of Sale (POS) equipment, and related equipment/applications, highly preferred
Ability to perform in a fast-paced business environment and work well under pressure
Ability to make sound decisions quickly in a fluctuating environment
Strong analytical skills; ability to analyze data, find trends and make recommendations for improved processes
Strong interpersonal and leadership skills to effectively coach and develop employees
Strong written communication skills; ability to write meaningful performance appraisals; summarize data for management review
LI-DD1

100

Operations Support Supervisor Resume Examples & Samples

Must be in your current role for at least 180 days (6 months)
Ability to inspire trust and credibility to support representatives in a helpdesk environment
Must be able to ensure representatives are meeting or exceeding expectations
Excellent people and interpersonal skills to build effective relationships
Excellent team building skills and ability to resolve conflicts
Strong email, telephone and customer service skills
Uphold Asurion values and respect every situation / store technical consultant
Maintain character under tight pressure in a fast-paced environment
1+ year(s) experience in call center management or supervisory experience
Passion for technology
Preferred Experience with ServiceBench

101

Web Support Supervisor Resume Examples & Samples

Supervise a team of customer-facing technical resources for the delivery of web maintenance work
Drive team to achieve high Customer Satisfaction ratings - Act as a point of escalation for customer issues and constantly look for ways to improve customer satisfaction
Facilitate training on our web products to constantly improve the quality of service provided
Work cross-functionally with web product leaders to provide the customer perspective for new product development and product enhancements
Work cross-functionally with IT to keep informed about product outages and technical issues to enable pro-active customer impacting communications
Process Development
Ticket Queue prioritization - ensure work is meeting and exceeding customer expectations on resolution times
Reengineer and implement processes for Customer Care team to increase the overall satisfaction level of customer service experiences
Design, implement and manage quality assurance support processes along with performance management processes for web product suite
Plan and implement departmental processes, projects and services to support effective business operations
Establish and implement department measures for entire team to achieve daily, weekly, monthly and annual productivity and satisfaction goals
Establish departmental goals and achieve ongoing – providing feedback to achieve continuous improvement
Develop structured requirements for support and maintenance
Manage customer care team members across multiple TravelClick offices (and remote employees) as well as prioritize the workload for TravelClick L3 developers and off-shore 3rd party L3 developers
Forecast work volumes and project right-size resourcing appropriately
Manage project plans for on-boarding new product launches into the technical customer care organization
Dynamic leader with proven ability to build, grow and motivate teams with a strong track record of acquiring and retaining top talent
Detail oriented, well organized, and ability to multi-task in a results oriented business environment is a must
Demonstrated ability to develop, deliver and sustain successful customer service programs and consistently meet and exceed goals. The incumbent must be capable of making commitments, setting priorities and delivering results on time and on budget
Excellent analytical, problems solving and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions
Experience in report generation, data collection systems and analysis techniques
Strong overall business and people skills, including strategic planning, presentation skills and business acumen
Technical experience with Content Management Systems, HTML, Javascript, CSS, PHP or Cold Fusion
Familiarity with Web Analytics such as Google Tag Manager, WebTrends, Urchin, GA, Omniture as well as Search Engine Optimization, DoubleClick and Pay Per Click advertising
Proven experience with the management of business process outsourcing and management of vendors in providing customer support activities
Familiarity with the hospitality or travel industry a plus

102

Radiology Support Supervisor Resume Examples & Samples

Supports hospital as a liaison with physicians and patients that utilize the department of radiology's services
Responsible for managing and overseeing the unit coordinators, schedulers, and image archive staff for both Radiology & MRI. This includes responsibility for staff scheduling, evaluations, hiring, and counseling
As needed, functions in the role of a scheduler, unit coordinator or image archive staff
Manages activities and motivates staff to insure tasks are completed in a timely manner
Communicates effectively with departmental managers regarding any customer service or staff related concerns and successes
Associate's degree required
1-3 years related work experience required in Supervisory
General knowledge of imaging procedures and working knowledge of scheduling process
Expertise in HIS, RIS, PC and office equipment. Knowledge of computer and informatics, particularly as it relates to Microsoft office and hospital based information systems
Excellent interpersonal skills and ability to multitask
Team Work:Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization

103

Administrative Support Supervisor Resume Examples & Samples

Experience working in an administrative role in higher education, specifically at the University of Arkansas
Experience with Microsoft office
Experience writing reports and documents
Experience working with faculty, staff, students, visitors, and visiting scholars and artists
Advanced experience with the University of Arkansas BASIS and UAConnect systems
Demonstrated strong skills in managing and overseeing all aspects of a department’s day to day business
Demonstrated editing and writing skills

104

Operations Support Supervisor Resume Examples & Samples

Communicate with dispatch regarding shipments and returns
Supervise pullers and loaders to ensure trucks are loaded accurately and safely. First out trucks loaded for the following day
Coordinate with Inside Sales and Pullers regarding customer pickups. Ensure customer pickups are processed in a timely manner
Maintain inventory and housekeeping of respective area
Special Knowledge required— Must have a good understanding of OSHA requirements. Excellent product knowledge of millwork, doors, windows and siding. Ability to read delivery/ receivable tickets. Computer literate. Working knowledge of inventory purchasing and control

105

Administrative Support Supervisor Resume Examples & Samples

Knowledge of the University of Arkansas’s BASIS system
Knowledge of Microsoft Office, Word, Excel, and PowerPoint
Exemplary customer service skills, including dealing effectively with the public, both in person and over the telephone
Ability to use multi-line phone system
Ability to work be a self starter and work alone
Ability to perform basic research and preparing reports and recommendations
Ability to work in a team setting
Ability to be punctual and reliable

106

Clinical Support Supervisor Resume Examples & Samples

Coordinates daily staffing assignments and staffing levels
Provides leadership, orientation, training, coaching, and mentoring to staff. Completes performance evaluations and handles disciplinary actions
Coordinates patient care with other members of the healthcare team to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes
Participates in direct delivery of care depending on patient census
Assists with supervision of clinical aspects of back office staff responsibilities to assure compliance with JCAHO, OSHA, and annual performance evaluation requirements. All other duties as assigned
Ensures cleanliness of equipment and exam rooms. Facilitates or completes purchase of supplies
Responds to patient questions, concerns, and problems
Five (5) years experience in a physician office setting and/or related field

107

User Support Supervisor Resume Examples & Samples

Supervise the Service Desk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with all technical issues as needed while providing coverage during operating hours
Work with Management to promote excellent customer service, effective response times and provide expert insight into general support issues. Enforce quality of service guidelines for dealing with customers, completing services and overall customer satisfaction
Ensure that staff provides timely and courteous customer service to end users by reviewing Service Desk tickets, calls and emails to resolve all technical issues. Review of tickets includes assurance of detailed, accurate and timely logging by all staff of all daily interactions, and tasks, including next steps and follow-up actions. Review of all issues with troubleshooting steps performed before escalation when required. Provide staff with corrections and training when required. Must be organized, detailed oriented with the ability to multi-task
Must be hands on, with the ability to master the role of the Service Desk and staff taking control when needed
Analyze and identify trends in issue reporting and develop preventative solutions. Performs problem diagnosis and recommend solutions
Works with the Assistant Delivery Manager to evaluate the current support functions to include call flows, problem management, change management, staffing models and skill sets, and management models so that customers receive the best service possible
Works in partnership with IT management to develop and enforce standards and procedures with regard to hardware, software levels, telecommunications, data communications, and operation system levels, as well as the methods for maintaining their currency
Implement policies and procedures regarding how problems are identified, received, documented, distributed and corrected
Ensure established IT policies are enforced and adhered to. Create, review and update documentation as assigned
Works with IT Management to manage hardware and software licensing and inventory
Responds to emergencies on a 24/7 basis as necessary
Train staff as well as supported employees in all areas of IT policy and procedure
Interview, hire and train Service Desk Team
Effectively manage employee performance through the communication of expectations and standards, along with the monitoring of performance to identify deficiencies and to allow for improvement
When appropriate, work with Human Resources to construct a written record of employee performance that will support any future disciplinary actions, including the decision to terminate an employee who is not contributing
Prepare formal performance appraisals; deliver and provide feedback, coaching and counseling; evaluate objectively, appropriately and timely
Maintain attendance records, at a minimum, on a monthly basis, to track employees’ time away from work and accruals
Review weekly timesheets for accuracy and ensure that all employees have initialed their hours
Effectively delegate to staff so they may assume the responsibility and authority to carry out tasks. Maintain accountability to ensure all work is accomplished in a timely manner
Ensure work is appropriately distributed and that all company policies and procedures are complied with and met
Update associates on relevant regulatory, policy and company changes
Motivate effectively; promote camaraderie and teamwork
Lead by example; act as a positive role model; display a strong work ethic
Accept additional duties and responsibilities as required
3 – 5 years previous supervisory experience required with demonstrated leadership qualities and interpersonal skills systems
Experience with managing Service Desk ticketing software and Call Manager
Knowledge of IT computer system software and hardware
Strong analytical, organizational, and leadership skills
Ability to work independently and with minimal supervision
Excellent written and verbal communication skills along with strong proofreading skills
Strict attention to detail and accuracy
Strong organizational and follow-up abilities
Strong sense of teamwork and initiative; Motivated, focused and strong desire to learn
Proficient in Microsoft Word and Excel with accurate typing skills

108

Seller Support Supervisor With French Resume Examples & Samples

English & French: Fluent
Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders
Fosters a positive team environment and collaboration within the site

109

Support Supervisor Resume Examples & Samples

Managing a team, both on-site and remote, of Support Specialists
Maintaining and improving processes for support workflows, and ensuring that Ecolane continues to provide best-in-class support
Ensuring that all Service Level Agreements are met and contractual commitments for our long-term support customers are met
Ensuring that the Support Services department effectively completes the project work essential for supporting on-going implementations
Managing release testing and customer upgrade schedules in coordination with the department of Product Development
3+ years’ experience in technology arena, transportation software experience preferred
Management leadership preferred
Innovative thinking in a rapidly growing environment with constantly changing priorities
Customer Support and Service Delivery focused, with a passion for customer satisfaction
Results focused, able to deliver on commitments in any situation

110

Data Solutions Support Supervisor Resume Examples & Samples

Lead a team of data support specialists
Provide support for all Physio-Control and Medical related data and data connections
Provide supervisor oversight for the staff and provide task assignments (account assignments)
Support customers with direct support together with the team
Own the Account support for different Data Solution products
Train large customers and distributors on the use and support of Data Solutions products
Coordinate with other Physio-Control team members (sales and service) and other business partners to ensure that all appropriate tasks have been planned and are executed
Provide additional post-implementation support to customers (includes trouble-shooting potential issues, updating the customer configuration according to changes in the customer environment or operation, etc.)
Establish and implement policies and procedures to assist staff, and improve customer service
Review, revise, and implement field product and application in-service training
Work closely with Clinical Specialists and Training Management in the corporate office in support of business objectives and the Field Clinical Specialist Team
Participate with New Hire Training
Bachelor’s degree Information Technology, Computer sciences, or equivalent combination of education degree and highly relevant experience
Knowledge and experience of IoT (Industry-4.0)
Interest and/or experience in Medical world
3+ years of experience in project coordination or project management or Team Leader of small team
Staff Leadership skills – Demonstrated ability to lead projects and/or people to achieve results in an efficient manner and drive high staff satisfaction
Collaboration both with customer service teams and distributor teams, internal and external
Process Management – Proven ability to follow stated procedures, and also refine procedures where appropriate based on new business or customer requirements
Written and verbal communications skills – you will be developing and reviewing a significant amount of outbound content. The ability to write well and convey/present complex technologies/results simply and clearly are required for success. >> dit gaat meer om resultaten dus het gaat om maken en presenteren van rapporten voor presenteren van nterne relaties
Working knowledge and experience of CRM systems
Working knowledge of various software products: Excel, Microsoft Project, Visio (Flow chart software), Word
Working knowledge of computer systems, Web-based applications and IP-based Communication Technology
Able to communicate on different levels and influencing others
Demonstrated analytical skills (i.e. able to analyze proses problems)
Possess a strong commitment to company values
Knowledge of external defibrillation and sudden cardiac arrest

111

Business / Tech Support Supervisor Resume Examples & Samples

Bachelor's degree in related area and / or related area, and / or equivalent combination of experience / training
Three (3) or more years of relevant experience
Experience and proven success in knowledge of desktop and business / technical support systems, including working knowledge of microcomputer and workstation hardware, operating systems and network hardware and software
CompTIA Network+ Certification
CompTIA Security+ Certification
2 to 3 years supervisory and/or management experience

112

Administrative Support Supervisor Unch Neurology Clinic Resume Examples & Samples

Directly supervising nursing assistants, including filling out performance reviews and taking disciplinary action as needed
Administering the Human Resource function accordance with Health Care System policies/procedures
Selecting, training, evaluating, counseling and disciplining employees within the work unit
Providing on the job training and identifying broader training needs
Establishing priorities within the unit, establishing work schedules, organizing and directing the flow of work, and adjusting individual assignments to meet the needs of the unit
Resolving problems utilizing operational, technical and program knowledge
Serving as a primary resource for employees with regard to problems, interpretation and application of policies and procedures
Reviewing work of subordinates and productivity reports to ensure that the quality and quantity of work performed meets internally established goals for timeliness
Determining areas for improvement, and suggesting and participating in quality improvement initiatives

113

Financial Operations Support Supervisor Resume Examples & Samples

3-5 years management experience in payroll and accounts payable operations or finance, preferably in an automated system environment
Knowledge of payroll process, forms and practices preferred
Excellent accuracy and attention to detail

114

Is-isd Application Support Supervisor Resume Examples & Samples

Technical supervisor of a team responsible for all aspects of advanced software application IT Support. Direct supervision of all resources to include setting common troubleshooting procedures, communication and escalation as needed to support software application issue resolution. Ensure that effective communication and problem management occurs at and between all support tiers
Technical supervisor of a team responsible for all aspects of software application support and troubleshooting for Level III IT Support. Design and enforce request handling and escalation policies and procedures. Establish and enforce service levels agreements in consultation with end users to establish problem resolution expectations and timeframes
Oversee the development, implementation, and administration of staff training procedures and policies as well as provide training, coaching and mentoring. Assist in the professional and technical development of Tier III support team members enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support
Enforce and improve request handling and escalation policies and procedures. Enforce service levels agreements in consultation with ISD management to establish problem resolution expectations and timeframes
Work with Manager, System Testing to analyze performance of activities and documented solutions, identify problem areas, devise and deliver solutions to enhance quality of service and to prevent future problems or repeat issues
Participate in team meetings with ITO Service Desk to review monthly issue reports and overall incidents and problems. Participates in ongoing technical coaching, skills counseling and training for the Service Desk towards improving incident resolution performance
Update targeted communications in the event of a service outage when appropriate. Resolve daily issues of a complex scope that impact the team and overall business objectives. Work with internal and external business partners to focus on team building, communications, and address any escalated issues towards timely resolution
Participate and lead team meetings with ISD Application Design, Application Development, and Systems Testing to review issues escalated and corrective actions
Maintain current knowledge of in-house developed and purchased primary business software applications to quickly diagnose, troubleshoot and remediate advanced error occurrences
Define equipment and tools needed to provide adequate support the customers. Develop and enhance cooperative interdepartmental and vendor relationships and communications
Assist the Manager, ISD System Testing with the preparation and administration of defect report and tracking. Ensure defects are logged and proper resolution procedures are in place to prevent further ticket escalation
Demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job

115

Operations Support Supervisor Resume Examples & Samples

Supervise assigned employees through cultivation of a high performance team-oriented environment that is consistent with the culture and values of Ascend
Assist the manager with enhancing contract performance through monitoring and enforcing compliance with contract requirements, communicating all recommendations and actions with the manager
Assist the manager with maintaining a positive customer relationship through ensuring effective communication with customers and employees, assisting with the resolution of customer complaints, and properly documenting relevant customer complaint information
Two (2) years experience in a customer service or data management environment required
One (1) year experience in a leadership role required
Ability to perform all job duties in compliance with Person First standards, HIPAA, guidelines, and company confidentiality policies
Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring all voice-mail and email messages are returned within six (6) business hours of receipt
Ability to work independently with minimal day-to-day supervision
Ability to utilize systems improvements to optimize relationships between people, processes, and technology in achieving performance goals

116

Mortgage Support Supervisor Resume Examples & Samples

Reviews administrative support given to supervisory staff, Mortgage Loan Officers, Mortgage Processors and Mortgage Closers to ensure effective, timely and accurate processing of mortgage applications
Reviews telephone and greeting protocols file to ensure mortgage section questions are appropriately handled
Reviews the accuracy of loan volume assignments to the correct party within established time requirements
Reviews weekly MSA production reports and loan application and closing logs for inaccuracies or inconsistencies
Identifies errors/omissions (e.g., typographical, misdirected calls, addresses, timeliness, etc.)
Researches cause of error(s) and makes corrections or forwards to appropriate Navy Federal staff or outside agents for correction
Follows up to ensure compliance with documentation and disclosure requirements (federal, state and local laws and regulations, NCUA requirements, and Navy Federal procedures)
Acts as liaison with supervisory staff, Mortgage Loan Officers, Mortgage Processors and Mortgage Closers to obtain necessary information and resolve issues
Advises Supervisor if problems persists and/or cannot be resolved quickly
Receives and distributes current information regarding loan program changes, automated system changes, and communication or documentation requirements
Keeps informed of changes to federal, state and local regulations
Analyzes changes and determines/communicates the impact on the functions of the section
Conducts ongoing training for Mortgage Support Assistants
Coaches, evaluates, and provides corrective guidance
Remains current via E-Grams, memos, and reference materials of changes affecting Navy Federal guidelines and federal, state and local regulations and educates staff on changes
Analyzes changes in policies, procedures, and products and determines the impact on the functions of the Section(s)
Provides feedback, makes recommendations, and implements approved changes
Provides input on employees’ individual performance appraisals
Provides assistance to section Supervisor(s)
Monitors daily production reports (e.g., number of loans received, number of loans closed) and provides input on employee appraisals
Monitors Mortgage Support Assistants’ volume of work and adjusts assignments to meet the fluctuations of workload
Completes the work of absentee Mortgage Support Assistants
Monitors the work of trainee level Mortgage Support Assistants for accuracy, completeness, and timeliness
Monitors flow of administrative support given to supervisory staff, Processors and Closers to resolve issues and meet delivery deadlines
Makes recommendations to improve mortgage sections procedures
Acts as Section Supervisor(s) in absence of incumbent(s)

117

Caps Administrative Support Supervisor Resume Examples & Samples

Review and approve contracts, bids, and proposals prepared by Sales Coordinator; understand contract/bid requirements; address contract/bid elements assuring compliance with the company's terms and conditions of sales
Audit customer pricing files in system; notify Director of Pharmacy of incorrect pricing and request or make appropriate corrections within system
Prepare Pre-Expiration report for sales review
Draft and type price increase letters to customers; input price increase in system; provide documentation to sales, pharmacy, and customer; and audit system for accurate pricing after price increase effective date
Prepare monthly reports: activity report, current CPI percentages; contract implementation, new customer revenue by quarter
Complete quarter review of customers whose pricing is dependent upon volume, notify customer and sales personnel of results, and make pricing changes in the system, if appropriate
Consult with B. Braun legal team to ensure that CAPS contract and addenda templates for the Sales Coordinator and the CAPS sales team meet the ever-changing corporate legal requirements; distribute updated materials to sales
Prepare quarterly performance indicators including number of contracts issued, number of contracts received
Number of price increases issued, annualized price increase dollars, average price increase percentage, number of audits completed, etc
Conduct training meetings for Sales and Finance Coordinators on Lance and auditing techniques and policies; develop procedural handouts/training manuals
Supervise Sales and Finance Coordinators in audit preparation; provide direction on interpreting contract pricing; examine audit results
Editor of CAPS newsletter; solicit and edit articles from various management staff; write articles with various topics; create layout; publish to CAPS employees, B. Braun executives, and ShareNet
Indirect (Follow Up) with Regional Project Leaders and Project Site Coordinators
Department policies, office procedures, knowledge of computer software (Word, Excel, PowerPoint, Visio, Lotus Notes), contracting concepts, interpret contractual language, healthcare industry experience
PC skills – Word, Excel, PowerPoint, Visio, Lotus Notes; typing skills; ten key skills, organizational skills; telephone skills
Ability to organize work, meet deadlines, work independently, exercise initiative, and communicate effectively
Ability to multi task; excellent telephone and customer service skills
Ability to learn quickly and retain extensive knowledge regarding product lines and customers
Ability to coordinate activities within the Sales Admin group
Ability to compare and evaluate pricing documents
Ability to exercise discretion and independent judgment with respect to matters of significance
B.S. in Business Management/Finance/Sales preferred
5 years work related experience
Experience with word processing, customer relations, some financial background, contracting, office management
As assigned by CAPS Project Leader and CAPS QA Director

118

Senior Operations Support Supervisor Resume Examples & Samples

Facilitating timely execution of account adjustments to ensure legal and financial timelines are met
Interacting with other departments including Compliance, Quality Assurance, and Audit
Establishing and monitor performance and productivity standards
Resolving appropriate departmental related problems and exercise sound judgement as necessary
Interviewing and participating in the selection and training of employees
Participating in the evaluation, promotion and discipline of assigned staff
Maintaining open communication with assigned staff, including regular staff meetings and individual reviews
Developing and implementing training programs to coincide with business objectives
Maintaining proper work schedules to support department responsibilities
Reviewing, auditing and formalizing monthly quality reviews on departmental processes
Monitoring and recommending departmental processes to improve adjustment process
Maintaining appropriate documentation

119

Clinical Support Supervisor Resume Examples & Samples

Provides leadership, orientation, training, coaching, and mentoring. Assists with performance evaluations and disciplinary actions
Participates in multidisciplinary meetings/committees/projects addressing issues related to educational initiatives, evidence based care, conflict resolution, cost containment issues, implementation of new services/systems, and performance measures
Provides hands on/front line support to departments within Clinical Support area
Troubleshoots and investigates issues and complaints, providing thorough follow-up as needed
Pulls data and provides analytics for key metrics
Minimum of two years of experience in a healthcare setting required

120

Administrative Support Supervisor Resume Examples & Samples

Bachelor’s degree from an accredited institution of higher education
Experience working with the University of Arkansas systems such as BASIS, PeopleAdmin, SharePoint, and UAConnect
Experience with Microsoft Office Suite (Word, Excel, Access, PowerPoint) and Adobe Creative Suite
Experience working in a college or university setting
Ability to establish and maintain filing systems
Ability to communicate both orally and in writing
Ability to analyze documents to determine compliance with rules, regulations, and procedures

121

Marketing & Sales Support Supervisor Resume Examples & Samples

To meet the Business Plan you will need to maximize sales in your assigned region by understanding the market opportunities and working with dealer management and assigned field reps to meet market needs and out perform the competition. Administer and provide input for the development of Caterpillar merchandising programs. Effectively manage and control sales variance expense and ensure compliance with corporate auditing policies and practices. Budget and administer expenses
Supervise Field Representatives and work with dealer management to ensure seamless transition as new reps are assigned to work in a territory. Field rep positions are a training ground for future company leaders and developing personnel in these positions is critical to Caterpillar's success
You will work with dealer management and Caterpillar Distribution managers to develop dealers and ensure adequate dealer commitment and resources are applied to the business. Work with major accounts and develop high profile projects that may be beyond the normal scope of the expectations for a field representative
Provide field input on product and market needs for your Business Unit. Will work closely with Market Business units and Distribution Managers in launching new products, developing marketing programs, sales support systems and software. Work closely with dealers and reps in identifying training needs and providing input into the marketing support group
Manage a work unit of primarily management/professional employees where monitoring and reviewing work of subordinates is required as well as training, developing and mentoring. Your position will be responsible for all personnel issues and performance evaluation of subordinates
Internal customers will include various contacts in a single geographic area. External contacts include various customers and vendors in a geographic market. The position is challenged to quickly and correctly identify problems, which may not be obvious. You will solve problems by determining the best course of action, within departmental guidelines, from many existing solutions. You will be free to determine the best way to complete job assignments in order to achieve desired results. Work is reviewed after completion, except in the most complex or high impact situations. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Process Quality, etc. The position participates in brainstorming sessions focused on developing new approaches to meeting quality goals in the measure(s) stated
Thorough knowledge of company products, product applications or merchandising programs
An understanding of mechanized claims processing, service data systems and/or dealer operations may be required
6 -8 years of progressively responsible job-related experience
Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or persuade others inside and outside the department to take specific actions
Extensive travel at least one full week each month
Excellent communication, interpersonal and collaboration skills

122

Laboratory Support Supervisor Resume Examples & Samples

MLT(ASCP) or equivalent training and education required
A minimum of 2 years of experience in a moderately complex clinical laboratory is required
ASCP (MLT) or equivalent certificate required
Within 30 days of hire

123

Contract Support Supervisor Resume Examples & Samples

Serves as the court support program manager responsible and accountable for coordination and oversight of all court support activities to include interpreter support, security and bailiff support, and friends of the court programs. Exercises knowledge and application of court operating requirements, court protocols, contract parameters, memorandums of agreement, and EOIR directives, policies, and procedures
Maintains oversight of daily, weekly, monthly, and long term support requirements, contractor availability, and scheduling concerns to facilitate support for court workload demands. Assesses court docketing trends to ensure expeditious accomplishment of priority work without adverse impact on normal, recurring work. Develops for the court recommendations, policies, procedures, long range plans, and special projects. Recommends solutions to controversial problems and actions of a precedent-setting nature, to include coordination with contracting representatives and EOIR Headquarters
Monitors court activities to ensure support requirements are met and takes immediate action to remedy any shortcomings. Consolidates performance feedback of support activities providing routing reporting to EOIR Headquarters
Assists and coordinates with Court Administrator in the identification of operational support requests and requirements in order to facilitate improved effectiveness of support services for the court
Provides troubleshooting support by analyzing, reviewing, and interpreting information provided by immigration judges and legal assistants to determine whether problems exists with coordination or execution of support services. Expands analysis to include/incorporate technical expertise/knowledge/source in determining the solution. Trains, guides, and defines coordination procedures to ensure effective interaction with staff
Must have at least a High School diploma
Must have at least 5 years experience overseeing a group of people
Receives interpreter and bailiff requirements from staff
Schedules support based on language requirements
Coordinates any scheduling conflicts in order to minimize rescheduling
Provides feedback to staff regarding support or non-support of requirements
Executes immediate action as required for short notice docket changes to minimize cost
Prepares reports to analyze trends and forecast future needs
Point of contact for EOIR Contracting officer for implementation of changes
Must be able to pass a CGI background check to start employment
Must be able to obtain a government security clearance to start employment
Due to the nature of this contract, US Citizenship is required
Administration & Finance (Fed)
Contract Management
Justice (Fed)
Logistics

124

Healthcare Clinical Support Supervisor Resume Examples & Samples

Expected to multi-task and meet deadlines
This role will supervise 7-10 team members in Houston, TX
Coordinates, supervises and is accountable for the daily activities, quality, and productivity of the assigned team
Provide administrative expertise and support for the administrative team as well as acting as a liaison with the Behavioral Health clinical staff and other internal business partners
Resolve system or administrative issues concerning members and/or providers
New employee hiring, onboarding, and training coordination
Perform annual staff evaluations, and additional as evaluations, as appropriate
Act as subject matter expert for client implementations and system enhancements, including job aid development and updates
Bachelor’s Degree and/or equivalent experience
1+ year of experience within managed care health insurance
1+ year of experience working in a professional team environment
Experienced functioning in a telephonic role
Efficient in e-mail and communications
Microsoft Office specialist with exceptional analytical and data
Representation expertise; Advanced Excel, Outlook, and PowerPoint skills
Lead or supervisory experience in a professional business setting including workflow oversight
Knowledge of UM programs and case review
Experience with behavioral health services
Experience working as an individual contributor on a team with a common goal

125

Field Tech Support Supervisor Resume Examples & Samples

Experience installing and/or troubleshooting most current Vivint alarm systems and peripherals
Call center experience
At least 6 months experience at Vivint
Experience installing and/or troubleshooting all Vivint alarm systems and peripherals
This position supervises roughly half of the department and is responsible for the performance and management of the employees within the department. Must be an excellent multi-tasker, combining the ability to supervise and coach agents, handle challenging technical issues, readily shift priorities, prepare management reports and lead department initiatives while ensuring that service level and quality objectives are achieved
Makes necessary changes in staffing and schedules, based on sale projections
Tracks real-time call statistics to ensure proper service levels
Monitors productivity of Field Support Representatives and generates reports
Improves productivity by highlighting efficiencies and recommending changes in tools, training, processes, reporting and employee engagement
Monitors and evaluates key performance goals for satisfaction of Field Service Professional/Installer, quality, productivity, troubleshooting ability and key performance metrics
Manages daily activities and sets personnel performance goals accordingly
Ensures that FSP’s/Installer’s questions and problems are resolved properly and quickly by answering questions and recommending solutions for technical and procedural issues
Provides communication and follow-up training to ensure representatives are fully informed of all new information related to technological innovations, products, procedures, FSP/Installer needs and company related issues, changes or actions
Assists and directs representatives with career development
Assigns and monitors work and tasking priorities
Organizes, prioritizes and regulates projects and tasks given to Field Support to ensure efficiency of the department
Interviews and recommends new representatives to best maintain department cohesion
Develops Sr. Reps to effectively coach and motivate representatives and to manage and assign projects to ensure efficient and high quality results
Builds and maintains open lines of communication with representatives, management, engineering, and all other areas of the company to facilitate problem solving
Participates in internal and external company and department wide meetings to ensure open lines of communication between individuals, departments and companies Vivint works closely with
Verifies and adjusts time clocks, as needed
Prepares composite reports from individual reports by subordinates
This is a full-time position. Days and hours of work are Monday through Friday, 10:30 a.m. to 7:00 p.m. You are required to be on-call for after hour issues that may arise outside of normal working hours, which may include any time Sunday-Saturday

126

Desktop Support Supervisor Resume Examples & Samples

Configure, test, install, advanced troubleshooting of software, hardware and IT issues
Conduct training sessions for complex installation and supervise Tier 1 and 2 support staff
Identify product improvements to maximize customer satisfaction
Keep team members and management informed of progress, activity and customer status

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