Ops Support Senior Supervisor Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the ops support senior supervisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

B Bechtelar

Bennie

Bechtelar

47824 Reginald Square

Phoenix

+1 (555) 471 6585

47824 Reginald Square

Phoenix

Phone

p +1 (555) 471 6585

Experience Experience

Detroit, MI

Ops Support Senior Supervisor

Detroit, MI

Smith-Fay

Detroit, MI

Ops Support Senior Supervisor

Provide customer support for managers and employees
Manage outsourced service providers
Recruit, hire and supervise the performance of 20-40 staff including regular feedback sessions and career development
Identify, develop, implement and maintain processes, procedures and controls for the receipt and processing of incoming mail and collateral for various mortgage portfolios
Work closely with site management on closing operational issues including training and implementation of closing operational excellence initiatives
Manage Process improvements to increase unit productivity while ensuring quality of all unit initiatives in a high volume environment
Identify process improvement and re-engineering delivery opportunities and develop execution plans in partnership with GS and T Program Office

Philadelphia, PA

Risk Ops Support Senior Supervisor

Philadelphia, PA

Mayer Inc

Philadelphia, PA

Risk Ops Support Senior Supervisor

Management of in-country resources, conducting performance reviews, team development and broadening the knowledge base of the team as a whole
Address training and professional development, career progression, setting goals and performance management
Working closely with senior management on both team performance and other project related activities
Monitor the performance and address deviations to the supplier contracts, including performance (SLAs) and costs (invoices, incorrect prices, etc.)
Coaching and mentoring team members to strengthen or improve performance dimensions
Talent and Performance Management
Create and improve tools to increase agent subject knowledge and reduce call times and repeat calls

present

Dallas, TX

Fort Mill-ops Support Senior Supervisor

Dallas, TX

Jaskolski, Davis and Herman

present

Dallas, TX

Fort Mill-ops Support Senior Supervisor

present

Manage day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals
Builds effective and strong team committed to delivering world class customer care and achieving organizational goals. Builds an effective staff through recruiting and hiring exceptional candidates, training, salary administration, performance appraisals, counseling and motivation of staff
Develop and implement effective policies and procedures to ensure timely, accurate, cost effective and excellent service to our customers
Identify and analyze escalated problems and provide guidance to team members for resolution. Negotiate solutions and acts as a liaison with internal and external customers when necessary
Report and analyze manager information systems, quality/timeline indicators
Perform other job related duties as assigned
Conducting consistent Performance Management Process including Individual Development Plans

Education Education

Bachelor’s Degree in Math

California State University, Los Angeles

Bachelor’s Degree in Math

Skills Skills

Basic Wholesale Cards Operations Knowledge desirable
Highly organized and strong follow-up and time management skills and the ability to multi-task effectively
Strong ability to work in an environment where priorities are frequently changing
Strong organizational skills, including the ability to manage multiple tasks and projects simultaneously and meet strict deadlines
Excellent PC skills, including knowledge of Microsoft Word and Excel
Strong attention to detail
Solid leadership skillsand ability to direct and motivate staff with integrityand ethics
Ability to process a high volume of detailed work in a short time frame
Solid leadership skills and ability to direct and motivate staff with integrity and ethics
Ability to interact professionally with all levels of associates and senior management

Create a Resume in Minutes

15 Ops Support Senior Supervisor resume templates

Read our complete resume writing guides

Ops Support Senior Supervisor Resume Examples & Samples

Bachelor's Degree or equivalent experience
Related business experience and at least one-year supervisory experience
Strong supervisory and basic management skills
Proven ability to train and motivate staff
Demonstrated customer satisfaction skills
Macro level spreadsheet and/or system design testing experience a plus
Experience interviewing, writing appraisals and corrective action documents and training

Ops Support Senior Supervisor Resume Examples & Samples

College degree (BS/BA) or equivalent industry work experience
3-5 years operations, management, administrative and banking experience with an emphasis on BSA/AML Compliance, Legal documentation, and Risk Management
Extensive knowledge of FIS AccountOrigination, Citi Screening, basic PC applications, including Word, Excel, PowerPoint, and organization software programs. Basic systems methodology and project planning skills
Bilingual (English/Spanish) required to analyze and review new account documents

Ops Support Senior Supervisor Resume Examples & Samples

Management Skills: Leadership, Communication, Administrative, Interpersonal, Analytical, People Management and Development
Functional: Project Management, Systems and Technology, Workflow Processing
Technical: Microsoft Office including Excel, Word, Access and Outlook
Prefer prior operations management and supervision of staff
3 - 5 years mortgage or related experience

Ops Support Senior Supervisor Resume Examples & Samples

Demonstrates multi-tasking ability, analytical skills, creative and pro-active problem solving skills with a consistent record of on time delivery
Effective time management, administrative documentation and organizational skills
Customer Service-oriented providing proactive solutions and alternatives
Must be analytical, hardworking, a team player and must support the concept of “fun” in the workplace
Must possess good written and verbal business communication and presentation skills
Must be a self-starter and able to work independently in a fast paced global environment
Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity
90% Completion Sr Ops Analyst Role Curriculum
CET 6 certificate is necessary with fluent spoken English
JLPT Level 1 certificate is required for Japan related process with fluent spoken English
Knowledgeable in MS Office Suite (Word, Excel, Power Point)
Knowledge of HR systems
Knowledge of HR business processes
6 years or above working experience
>=2 year people management experience
Treat everyone with dignity and respect
Be unselfish - empower others

Ops Support Senior Supervisor Resume Examples & Samples

3 years of related transaction processing or cash management
Extensive knowledge of transaction processing systems
Proven management skills to include solid leadership and communication skills
Proficient in Word & Excel programs
Prior people managment experience in a deadline driven environment preferred
Ability to use creative problem solving skills to resolve business issues

Ops Support Senior Supervisor Resume Examples & Samples

Bachelors or Master’s degree in Math, Science, Computer Science/Data, Business Administration or equivalent work experience
Minimum of 3 work related experience, preferable investment banking
Knowledge of the banking regulatory environment preferred
Bilingual/English
Strong Microsoft skills: Word, Excel, PowerPoint
Strong focus on Control and Process optimisation and documentation
Proven project and process management skills
Good communication skills with the ability to be assertive
Organised with an excellent attention to detail
Ability to focus on high quality work while under pressure
Comfortable working with large quantities of data
Comfortable working independently in a dynamic and challenging environment

Ops Support Senior Supervisor Resume Examples & Samples

Identify, develop, implement and maintain processes, procedures and controls for the receipt and processing of incoming mail and collateral for various mortgage portfolios
Recruit, hire and supervise the performance of 20-40 staff including regular feedback sessions and career development
Manage Process improvements to increase unit productivity while ensuring quality of all unit initiatives in a high volume environment
Regular communication to management on production volumes and personnel
Complete monthly MSA/CSA testing to ensure positive internal and external audit results. Ensure production and quality standards are measured and met
Implement initiatives to bolster the moral of staff and promote community involvement

Risk Ops Support Senior Supervisor Resume Examples & Samples

Fraud Early Warning experience strongly preferred
Three plus years of related business experience including at least one-year supervisory experience
Experience with conflict resolution and problem solving
Strong written, verbal and analytical skills
Experience in organizing and assigning daily work tasks
Basic understanding of call center environment and company policies and procedures

Ops Support Senior Supervisor Resume Examples & Samples

Must have a strong understanding of Customer Service Operations. Candidate will manage the day to day activities of the Customer Contact Center, and resolve daily issues, Implement controls to avoid the risk of not meeting SLA. The role possesses a high degree of independent discretion and decision-making authority
Develop strategy and implement full integration of both functions of Tier 1 (One and dones, email responses/inquiries, cross training, etc.) while driving for a one team concept
Responsible for forecasting volumes of calls and manpower requirements. Must be staff to achieve an SLA of 90% or more daily
Develop actionable plans to reduce service issues and improve escalation channels
Create meaningful and timely reporting tools to monitor customer service satisfaction and service levels. Adjust staffing requirements based on call demands, expertise levels and System Support demands
Create and improve tools to increase agent subject knowledge and reduce call times and repeat calls
Ensure effective controls are in place to minimize those risks and successfully evaluate how those controls are functioning
Conducting consistent Performance Management Process including Individual Development Plans
Conducts Quality monitoring on a weekly and monthly basis to ensure desired behaviour’s related to Operations and Customer Experience are demonstrated and executed consistently
Conducts side by side coaching along with monthly one on one’s
Appropriately assess risk/reward relationships when making business decisions, demonstrating particular consideration for the firm’s reputation and safeguarding the bank by applying sound ethical judgment regarding business practices
Participates in projects as needed
2 years’ experience leading call centers. Includes scheduling, superior customer service delivery, change management and business analysis
1 year prior supervisory experience
Demonstrated commitment to teamwork
Proven commitment to process improvement and ability to successfully implement best practices
Demonstrated resilience and determination, able to adjust in and lead others in changing environment and priorities
Strategic thinker
Good working knowledge of HR business processes
Highly motivated, analytical, organized and methodical
Demonstrated organizational and project management skills

Ops Support Senior Supervisor Resume Examples & Samples

Execution of day to day activities related to the TTS Cash Management Operations for Wholesale cards TTS Cash Management Business
Contribute to the building of a high performance team of Operations professionals recognized by TTS as their Client Operations partners in the delivery and servicing of their products in compliance with applicable policies and regulations
Advocate for TTS Cash Management Wholesale cards business interests with the relevant organizations, including Global and local operations and technology teams in order to achieve service levels which enable the business to execute on their goals
Build strong and effective relationships with key partners in TTS Sales, Product, local and global O&T, and Technology organisation
Execution of Vendor management activities related to Wholesale Cards Operations
Participate as necessary in re-engineering projects to drive value in the operating model, including those related to the implementation of global platforms and the alignment to global processes
Monitor key performance indicators for the Wholesale cards Operations
Collaborate with peer region heads to ensure appropriate levels of commonality are achieved and best practice is shared and adopted
Monitor performance and compliance on established Service Level Agreements with all organizations which process operations for TTS Cash Management products (local, global, third parties). Participate and suggest adjustments and action plans to these service levels according to the result of this monitoring effort
Minimum 5 years experience in Financial Services/Wholesale Cards business is preferred
Demonstrated skills in collaborating in Operational teams which require interaction, coordination and alignment with multiple regions, functions and organizations
Proven ability to establish and maintain business partnerships
Understanding and awareness of appropriate corporate and regulatory policies
Experience of work in a process driven environment
Experience in managing teams of individual contributors and/or effectively leading teams with no direct organizational report
Strong collaboration skills
Highly organized and strong follow-up and time management skills and the ability to multi-task effectively
Strong ability to work in an environment where priorities are frequently changing
Execution skills, seeks closure
Effective communicator. Good Verbal & Written Communication skills
Basic Wholesale Cards Operations Knowledge desirable
Knowledge of Microsoft Office is essential, particularly Word & Excel using various functions
Ability to learn and grasp new processes and systems
Functions well under preasure
Computer Skills (Office, Databases)
Spanish and English fluent speaker

Ops Support Senior Supervisor Resume Examples & Samples

Identify, research, validate, setup & maintain legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of Credit Risk exposure; typically data spans legal name verification, address, nature of business, ownership etc
Management of in-country resources, conducting performance reviews, team development and broadening the knowledge base of the team as a whole
Assisting with the development of a remediation Strategy to cover Regulatory requirements and general business requirements relating to reference data
Liaise with internal/external stakeholders to provide exception management reconciliation/reporting
Conduct analysis to map front to back data flows and provide subject matter expertise, providing input to project requirements to drive business, functional and/or system/platform changes
Perform quality reviews/refresh of client reference data and our supporting processes/procedures
Manage the delivery of projects spanning: Market/Regulatory initiatives, Technology/Platform roll outs, migrations between various internal/external sources; responsibility may include coordination and input on project delivery (planning, analysis, requirements gathering, governance, status reporting, scheduling etc)
Manage and develop the team to ensure effective results
Previous experience in managing people
Previous experience in project management and working with senior management
Experience in Reference Data Management, exception management, and other aspects of data management
Extensive knowledge & experience in data management: analysis, governance, quality, business and technical master data management
Previous experience of data manipulation (ideally in an investment bank environment)
Familiarity with external products and services that add value to client and operation reference data management
Worked on projects and managed/participated in User Acceptance Test (UAT)
Sound knowledge of Trade Life Cycle, Reference Data Management and Settlement process of Securities
Experience of having worked with Back/Middle Office
Strong academic qualifications would be desirable, especially in Sciences
Experience Interacting closely with development teams to ensure that requirements are accurately translated into solutions and ensure that testing approach and methods successfully verify changes meet functional requirements

Fort Mill-ops Support Senior Supervisor Resume Examples & Samples

Manage day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals
Lead and Coach a team of approx. 15-25 representatives in a manner that ensures high quality customer care focused on building and retaining valuable customer relationships and committed to the delivery of value added products and services. This includes efficient allocation of resources, goal setting, forecasting and flexibility to manage changes
Builds effective and strong team committed to delivering world class customer care and achieving organizational goals. Builds an effective staff through recruiting and hiring exceptional candidates, training, salary administration, performance appraisals, counseling and motivation of staff
Accurately assesses strengths and development needs of employees including timely and specific feedback and performance management. Provides challenging goals, assignments and opportunities for further development
Initiates and develops relationships with others throughout the business unit and the company in order to identify and understand customer and business needs; implement solutions to improve effectiveness and results
Create and Foster a trusting and engaging work environment with a focus on employee retention. Ensure a culture of accountability, integrity and respect
Develop and implement effective policies and procedures to ensure timely, accurate, cost effective and excellent service to our customers
Identify and analyze escalated problems and provide guidance to team members for resolution. Negotiate solutions and acts as a liaison with internal and external customers when necessary
Report and analyze manager information systems, quality/timeline indicators
Manage team to meet goals within the budget. Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations. Evaluate cost/benefits, make recommendations, develop and oversee implementation plans

Ops Support Senior Supervisor Resume Examples & Samples

Bachelors Degree or equivalent experience preferred
Solid leadership skillsand ability to direct and motivate staff with integrityand ethics
Interpersonal skills and ability to work well in a team environment collaborating across diversegroups
Experience in creatingand implementing processes that result in improved business performance
Solid PC skiUs (Microsoft Office)

Ops Support Senior Supervisor Resume Examples & Samples

3 - 5 years mortgage or related experience preferred
Bachelor degree or equivalent experience preferred
Workflow Processing experience
Microsoft Office including Excel, Word, Access and Outlook

Ops Support Senior Supervisor Resume Examples & Samples

Must have a strong understanding of Customer Service Operations
Candidate will manage the customer contact center. Identify and resolve daily issues, Implement controls to avoid the risk of not meeting SLA. The role possesses a high degree of independent discretion and decision-making authority
Conducts Quality monitoring on a weekly and monthly basis to ensure desired behavior's related to Operations and Customer Experience are demonstrated and executed consistently
Bachelor’s degree preferred with experience managing call centers
Includes scheduling, superior customer service delivery, change management and business analysis
Ability to coach and influence a team of direct reports in a fast paced environment
Commitment to process improvement and best practices implementation
Demonstrated resilience and determination, able to adjust in changing environment and priorities
Highly motivated, analytical, organized and methodical. Demonstrated proficiency in Microsoft products(Excel, Powerpoint, Word))
Organization and project management skills

Ops Support Senior Supervisor Resume Examples & Samples

College Degree (BA/BS) or equivalent experience
Experience and knowledge of MERS in the mortgage industry
Demonstrate ability to follow-through on tasks

Ops Support Senior Supervisor Resume Examples & Samples

Basic to intermediate level experience in a Transaction Services role with previous people management experience
Teamwork-oriented
Proactive and resourceful
Superior relationship, facilitation and presentation skills, and ability to interact with management teams, as well as all

Ops Support Senior Supervisor Resume Examples & Samples

Responsible for the production of assigned closing team including managing underwriting and processing pipeline
Work closely with site management on closing operational issues including training and implementation of closing operational excellence initiatives
Lead meetings with team regarding closing operational actions
Provide input into and implement closing operational initiatives, benchmarks and metrics for standards of performance
Implements strategic initiatives to ensure profitability of closing operational plans
Leads team members in all tactical and strategic initiatives. Ensure the workflows are effective, efficient and deliver a quality loan product. Ensure the workflows compliment and support the overall goals of the sales and operational teams as well as those of the business
Act as a key member of the site leadership team. Represent and act as the business knowledge expert in all matters pertaining to closing operations. Provide solid insights and guidance in effectively implementing the mission goals and objectives of both business channel and CMI
NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position
Bachelor's degree or equivalent work experience, plus 5-7 years related work experience
Must have excellent planning/organizational, problem-solving, analytical, presentation, listening and oral/written communication skills, as well as general math skills, preferably with basic skills related to graphs, symbols, equations, etc
Excellent leadership skills required, along with excellent time management and decision-making skills
Advanced computer skills and knowledge of business unit applications required
Must be able to maintain a high degree of accuracy while being detail oriented

Ops Support Senior Supervisor Resume Examples & Samples

Business Critical production position is a People Manager for a line operation of 7 +/- FTE
Manage daily operations and workflow, concisely interpret complex defects and challenges, escalate timely under intense pressures and aggressive time clock
Responsible for becoming knowledgeable of accounts and processes within the team in order to assist with staff questions
Assist management in testing new implementations and projects and speaking on behalf of the department
Analysis of complex process and financial flows, quick study assessment and escalation, extensive oral and written communcation with upper and Senior management
HOURS 10:00 pm - 6:30 AM (Overnight)

Ops Support Senior Supervisor Resume Examples & Samples

Managing the Knowledge Management team in their duties and responsibilities
Ensuring that daily quality and control measures are followed
Coaching and mentoring team members to strengthen or improve performance dimensions
Working closely with senior management on both team performance and other project related activities
Performing data analysis that lead to innovative solutions for our internal customers
Provide customer support for managers and employees
Identify, initiate, and implement continuous process improvement
Represents HRSS on Global CSS Communications work streams
Recommend, implement, and administer procedures to enhance Knowledge Management operations
4 year college degree or equivalent combination of education/experience
Must have minimum of 2 years preparing corporate communications
Must have minimum of 2 years of supervisory experience
Knowledge of PeopleSoft/Oracle HRMS System highly desired
Ability to keep current on technological developments/trends
Skills in organizing resources, establishing complex priorities and managing delegation

Ops Support Senior Supervisor Resume Examples & Samples

New relationship or updates to existing relationships, Citi Approved Supplier Program (CASP) Database is the main repository all supplier relationships per business and region are registered. From this registration, sanction screening, financial reviews, outsourcing reviews, etc. are performed
Compliance and Supplier Performance Monitoring requests generated by the CASP team or ESRM/TPISA. (TPISA, Exit Strategies, etc.)
Intercompany Service Agreements: required when we outsource services to a Citi hub in another region, or cover other regions in our servicing. Business Office would need to guide the SLAs by which the outsources work (Citi to Citi) is delivered. Including the PLSD: Performance Level Service Document
ROAC Approvals, Regional Outsourcing Approvals Committee: obtaining approval prior to any service change (additions of services, changing of service location, etc.)
Verify suppliers are approved for doing business with Citi before we contract and pay for services. See CASP updates above to trigger the sanctions screening, financial evaluations, etc
Request for Proposal Process, review and approval
Any update to the written SOW (including CRs) and new SOWs, including FTE increases. Per the CEMP, any contract that will be signed, must be coordinated through Citi Procurement Services. Controls should be consulted if any changes will increase our potential risk
Performance evaluation to track KPIs. Track performance metrics, dashboard of all metrics relevant for a particular supplier relationship,monitoring of performance results against contractual KPIs and tracking of supplier errors, especially those that could cause risk to Citi, losses or impact to Client satisfaction
Manage and resolve day to day issues. Financial losses or impact as a result of supplier performance and errors. Comprised of day to day issues that are unable to be resolved, and are escalated at regional level if necessary
Productivity initiatives, design and implement a more cost-effective Ops footprint and drive year-on-year productivity
Talent Management, ensure that the right talent is doing the right function and creates a career path and manage goals and careers of dirt reports

Ops Support Senior Supervisor Resume Examples & Samples

This business critical requisition is required to maintain adequate staffing in order to support efficient BAU for the Asset Servicing team
Responsibilities include performed account maintenance on (POA LOA Death Switch Signer Name Changes), CDVs, Change of address, Logging Change of Address and Auto Deduct, Return Mail, Rate changes
Closeouts, Lien recording investigations, Line decreases, Mailbox management, SCRA account review/set up and support BAU as needed
These activities require communication and coordination with business partners, requiring discretion, professionalism and compliance to Citi information security policies. We need to maintain a consistent focus on efficient BAU. For this reason, backfill to this permanent is required as soon as possible

Ops Support Senior Supervisor Resume Examples & Samples

Execute GS and T strategy in conjunction with GS and T Region Head and GS and T Global Product Head
Serve as the subject matter expert for the country
Ensure compliance with the global product model
Identify, develop and implement initiatives to reduce cost, add value, increase control and enhance performance
Implement best practices to ensure the overall success of services provided to clients
Operational and Performance Management
Manage extensive operations in the country
Responsible for product service delivery, providing day-to-day operational leadership to staff and third-party service providers
Monitor BAU performance
Interface, regularly, and provide updates on strategic initiatives to key stakeholders, such as senior country management (CCO / SCOO), business heads, and GS and T Senior Leaders
Ensure plans for process improvements, enhancements, efficiencies and productivity are completed in the respective countries
Review and analyze metrics (regional / country) to ensure targets are met and deviations are explained and controlled
Support the staffing model in partnership with GS and T Region Head and ensure the model is appropriate for each country
Ensure staff have appropriate documentation for roles and responsibilities to perform the duties of the product
Supplier / Vendor Management
Manage day-to-day vendor operations
Serve as a point of escalation
Partner with regional leadership to ensure compliance with standards and policies
Serve as a partner for the vendor management strategy and selection and other key supplier management activities
Monitor the performance and address deviations to the supplier contracts, including performance (SLAs) and costs (invoices, incorrect prices, etc.)
Risk and Control
Ensure all required controls are in place and identify key risk indicators, thresholds and actions if metrics fall below thresholds
Ensure compliance with global and regional policies and procedures while meeting local regulations
Serve as the Continuity of Business (CoB) coordinator for GS and T
Financial Management, Re-engineering and Project Management
Provide input for and adhere to the country budget
Provide information for monthly expense reconciliations, variances and accruals
Identify process improvement and re-engineering delivery opportunities and develop execution plans in partnership with GS and T Program Office
Manage all projects incompliance with CSS and GS and T standards utilizing detailed project plans, tracking and reporting tools
Maintain the timeline and budget for rollout and implementation for BAU and projects
Manage and control contracts executed for GS and T within the country
Talent and Performance Management
Evaluate organizational strength and talent across the country
Address training and professional development, career progression, setting goals and performance management
Monitor attrition and lead improvements to reduce staff departures
Cultivate a healthy and productive work environment
Manage outsourced service providers
Proficient knowledge about GS and T products and services
Ability to leverage best practices continuous process improvement and efficiencies
Understanding of the shared services business model
Demonstrate fluency in speaking and writing English
Ability to adapt quickly to changing business demands
Ability to handle pressure and prioritize workload
Advanced to Expert skill set in Microsoft applications (MS Word, MS Excel, MS PowerPoint)

Ops Support Senior Supervisor Resume Examples & Samples

Administer Workmen’s Compensation scheme and ensure proper and timely payment of the premium for the same
Ensure that various reports are sent out in a timely and in an accurate manner to the various divisions, Compliance , Controls and Finance
Annual / Bi-Annual / Quarterly reporting to the Central bank and Labour Authorities and Finance and the Economic Department of UAE
Management & Analysis for the HRSS team and liaise with the Regional Team with any support in terms of issues and queries
Preparing and development of reports for HR and related systems
Maintain HC related databases and files
GDW reporting analysis
Preparation of Emritisation Report ( for HR & Fincon )
Reconciliations between HR Core systems, HC files and Payroll system for purpose of accurate payroll processing for payroll cycle
Check the Service / Reference / offer Letter issued to Staff / Ex-staff / Prospective candidates respectively
Back-up for the Record Management coordinator
HC and expense mapping co-ordinations between the business, HR and Finance
Checker of daily payments made to staff in relation to Education/Club/Final settlements/Housing/ Airfare/Pension
Reporting of monthly HC to the Finance Department
Monthly Life & Medical premium accruals and Liquidation
Checking the Alico enrollments and volumes provided on a quarterly basis
Administration of Alico Invoice and payments to the vendor on a timely and accurate manner. Administer the Accrual and Liquidation of the same for the UAE business
Check the Payroll inputs (as a Backup) and on a monthly basis before the payment cycle is processed verses the HR system
Payment of annual and monthly vacation allowance cycle and its booking in the Payroll system
Authorizing entries into financial systems for monthly cycle and daily transactions
Staff & corporate card credit card limit confirmation to credit
Issue transfer notification and maintain transfer file and analyze if changes need to be done on constant basis with the business and Finance
Identify areas of process improvements for the CES UAE team and constant check on the process notes and upgrade in terms of reduction in time and quality of work
Adhoc reports for Cluster and UAE – to all business and the CCO
Support the Regional Operations Team HRMS process reengineering
8-10 years of experience in the field of HR Operations - this should include Data management, Benefits Administration and MIS reporting’s
Strong numerical and analytical skills
Excellent research and problem solving skills
Ability to plan, organize and schedule duties to meet Operation deadlines
Ability to process a high volume of detailed work in a short time frame
Ability to be productive and accurate in a high-stress environment and meet stringent production deadlines

Ops Support Senior Supervisor Resume Examples & Samples

Advanced knowledge of supported channels, business technology applications and company products required
Working knowledge of MMP Standards, GAAP, security and controls
Minimum 5 years Mortgage Originations experience, College Degree preferred
Prior experience with Acaps, Custom, Custom Closer, NCIS, CitiLink, CitiSmart, CitiFind, Secured Funding Application, Cognos, SharePoint etc
Self confidence with proven ability to make sound business decisions in absence of Sr. Management is a must
Excellent planning/organization, problem-solving, analytical, listening and communication skills

Ops Support Senior Supervisor Resume Examples & Samples

Bachelor's degree or equivalent work experience
Supervisory/training skills
Self-motivated with strong organizational skill
Basic understanding of accounting principles
Working knowledge of DB2/QMF/SPUFI a Plus
Ability to work in a fast paced, constantly changing environment
Proficiency with Excel, Outlook, and Word

Ops Support Senior Supervisor Resume Examples & Samples

5-7 years’ work experience to include at least 2 years’ experience as a Coordinator or equivalent management experience
Successful completion of LOMA 1 and 2, Basic Management Skills, and On-The-Job Training course
Effective writing, presentation, communication and coaching skills
Effective problem solving/analysis skills
Excellent PC skills
Ability to manage multiple and changing priorities
Supervisory/leadership ability

Ops Support Senior Supervisor Resume Examples & Samples

Basic to intermediate level experience in a related role with previous people management experience preferred
Excellent attention to detail and problem solving skills
Ability to coach and develop staff

Ops Support Senior Supervisor Resume Examples & Samples

Previous Securities experience is a plus
Series 6 and 26 a plus
Knowledge of Licensing systems including FINRA, RegEd, and BIG
Excellent PC skills, including knowledge of Microsoft Word and Excel
Knowledge of BNY Mellon, WebImage, SuRPAS, CRM, and Primerica systems are a plus
Strong organizational skills, including the ability to manage multiple tasks and projects simultaneously and meet strict deadlines
Ability to interact professionally with all levels of associates and senior management
Ability to work in a fast-paced environment with little supervision
Excellent oral and written communication skills as well as interpersonal skills
Identify problems and formulate solutions to problems
Self-motivated and the ability to work in a past-faced inter-dependent team environment