Support Team Resume Samples

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L Larson

Leila

Larson

12293 Feest Way

Detroit

+1 (555) 223 7582

12293 Feest Way

Detroit

Phone

p +1 (555) 223 7582

Experience Experience

Detroit, MI

Individual Consultant, Web Support Team

Detroit, MI

Heidenreich-Huel

Detroit, MI

Individual Consultant, Web Support Team

Call Volume and Work request statistical reporting
Multiple work stream; Web incidents, Social media, Opinion Lab
Account Aggregators; 360 financial view, working with TIAA IT and the Vendor (Yodlee), Quicken and MINT
360 financial view, working with TIAA-CREF IT and the Vendor (Yodlee)
Back-office workflows, ensuring timely and accurate solutions
360 financial view, working with TIAA IT and the Vendor (Yodlee)
Resolution of web related issues from troubleshooting to final resolution, including all client communications, acting as the single point of contact

Houston, TX

Business Support Lead-supervision Support Team

Houston, TX

Gusikowski, Koss and Okuneva

Houston, TX

Business Support Lead-supervision Support Team

Act as a liaison between Institutional Client Segment leadership, Division Management and Market Management on financial institutions initiatives
Provide regular summary email updates to the Division Administrative Managers
Work with partners to regularly update the inventory of supervisory reviews
Update and distribute low Administrative Manager LOS files
Assist with the resolution of backlogged projects
Review Branch Exam results to identify trends/patterns and follow-up on significant and repeat issues
Update and distribute a file summarizing key impacts to field Supervision

present

Houston, TX

Support Team Executive

Houston, TX

Emmerich LLC

present

Houston, TX

Support Team Executive

present

Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome
Supporting the client satisfaction survey scores by ensuring that client expectations are managed and met at all times
Taking personal responsibility to support the team working ethos and ensure they have a development plan in place at all times
Ensuring pro-active support Relationship Managers in the delivery of service objectives by ensuring client expectations are managed effectively
Supporting the Relationship Directors, Relationship Managers and Account Executives with lending support activity, ensuring it meets risk and governance guidelines and is delivered within agreed service levels
Preparing files and gathering information for Relationship Managers and risk managers to undertake client reviews
Ensuring that they pro-actively support Relationship Managers in the delivery of service objectives by ensuring client expectations are managed effectively - performance will be measured against core values based objectives

Education Education

Bachelor’s Degree in Flexibility

Florida International University

Bachelor’s Degree in Flexibility

Skills Skills

Outgoing and approachable personality/ polished and professional
A team player who possesses the ability to work in a learning environment
Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures
Ability to stay organized in busy environment
Ability to communicate effectively with customers, peers and management
Ability to take direction well
Poised polished and professional
Enjoy meeting and interacting with customers; demonstrates an energetic and positive attitude
Task-oriented
Works well independently

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12 Support Team resume templates

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Team Manager PSG, Web Support Team Resume Examples & Samples

BA/BS Preferred, or Work Experience equivalent to BA/BS
3-5 years in financial industry customer service
3-5 years Help desk customer service in the financial industry
Lean Problem Solving Methodology experience strongly preferred
2 years in a people management function

Individual Consultant, Web Support Team Resume Examples & Samples

Resolution of web related issues from troubleshooting to final resolution, including all client communications, acting as the single point of contact
Browsers, Operating Systems, Quicken and Adobe Reader
Retail web based retirement illustrations tool
360 financial view, working with TIAA-CREF IT and the Vendor (Yodlee)
Encrypted email interface between TIAA-CREF and client
Beneficiary relationship settling and mapping issues
Contract mapping issues
Back-office workflows, ensuring timely and accurate solutions
KE articles accessible to client facing/help desk staff for Web Support matters
Monitoring, trending and resolving web complaints
Mobile device and mobile application connectivity
Partnering with back office to resolve Transaction Portal issues
Web enhancements through design and testing
Call Volume and Work request statistical reporting
Minimum of 1 year taking inbound customer service calls with experience with troubleshooting issues
Experience using front-end (client facing software) and back-end (work / process flow software) systems to troubleshoot a broad spectrum of issues impacting any point between the client through the back office, including troubleshooting and identifying issues related to browser settings, firewalls, and operating systems, is preferred
Knowledge of web processing rules and functionality preferred
Knowledge of all web browser functionality and browser settings that impact web functionality and the interface with the TIAA-CREF secure web site, as well as any applications that interface with each browser, i.e. Abobe Reader preferred
Initiate work-groups as necessary to resolve more complex issues

RFP / BD Support Team Associate Resume Examples & Samples

Work with other RFP team members in gathering information, proofreading, editing, data manipulation/verification, formatting and printing in the compilation of RFP/RFI responses
Maintenance of RFP responses database and overseeing any/all updates
Maintenance and updates to consultant databases and presentation materials
Liaison with Research Team to present accurate track record data in the RFP responses
Preparation of presentations to prospective clients. Includes coordinating instructions/edits between the Marketing Department, Graphic Designers, Compliance and the BD professional
Work closely with a number of professionals in various departments across the firm to ensure deadlines are met, materials meet compliance requirements and data points are accurate
Other projects as necessary
Minimum of 2 years’ experience in a related financial services role that includes completion of RFPs
College degree (B.A., B.S., or B.B.A)
Strong proficiency in constructing succinct and accurate questionnaire responses
Professional and clear email communication
Adobe InDesign experience is a plus, but not required
Strong quantitative/analytical skills
Must be proficient in Microsoft applications (Word, Excel)
Must be detail oriented and organized and able to handle multiple assignments Ability to work independently
Ability to operate in high pressure environment
Ability to work 50+ hours/week when necessary

Team Leader, Channel Support Team Resume Examples & Samples

Providing leadership to a team of 20-25 BSRs
Coaching to improve sales, quality and productivity performance
Conduct regular BSR performance planning and development sessions
Coaching to improve the overall customer experience, order volume, turnaround time, and accuracy
Work closely within the team and across the organization to deliver on overall requirements for the Channel Support team and increase efficiencies
Work closely with training to close knowledge and process gaps within the team
Team building and facilitation
Be visible and accessible to all front line employees
Follow recognition and reward guidelines
Maintain effective labour relations by understanding and administering the collective agreement
Minimum 3-5 Managerial experience in a similar Banded Role, would be an asset
Post secondary education and/or related coaching & leadership experience
Coaching and developing
Strong listening and communication skills
A strong drive for continuous improvement
Ability to inspire and motivate others to higher performance
Demonstrated strength in relationship building
Personal leadership and sound business judgment
Strong organizational & prioritization skills
Collaboration skills and ability to deal with ambiguity
Team oriented and results driven
An understanding of and/or experience of working within a collective agreement
Experience in a sales centric environment

Evenings & Weekends, Support Team Resume Examples & Samples

Organizing merchandise by style, size and color on the selling floor and stockroom
Upholding all Bloomingdale's OUTSTANDING presentation standard
Offering customer service to internal and external customers
Poised polished and professional

Beneficiary Support Team Specialist Resume Examples & Samples

Obtain and coordinate all required research and documentation pertaining to death benefits utilizing the Case Management System (CASE)
Identify all eligible beneficiaries for determined death benefits
Generate all correspondence to survivors (i.e. condolence letters, beneficiary summary, follow-up letters, etc…)
Process and coordinate all Health & Wellness and Pension plan survivor benefits. This process includes but is not limited to: cancellation of employee benefits, survivor/dependent enrollments, filing of life insurance claims, and survivor pension annuities/lump sum setup
Act as a liaison to all third party medical and life insurance vendors
Obtain all required documentation from each eligible beneficiary pertaining to all eligible pension benefits and work with the pension analyst to complete payment setup
Track all outstanding pension overpayments related to a death and generate reminder letters where applicable
Perform survivor pension calculations when applicable
Handle in bound calls from beneficiaries and handlers. Manage voicemail inbox and place out-bound calls as required
Interact on a daily basis with the Operations departments, client HR personnel, and client service providers as well as other areas within Xerox
Adhere to client service level agreements including quality benchmarks
MS Excel – Required
Benefits ( Defined Benefits, H&W
Call center

Administrator Fund Accounting OTC Derivatives Support Team Resume Examples & Samples

Interpersonal skills
Clerical skills with particular focus on accuracy, attention to detail, organisation and keyboard skills
Ability to learn quickly and to grasp the intricacies of complex over-the-counter (OTC) derivatives
Patience, perseverance and flexibility
Focused attitude to work, excellent individual and teamwork skills and an ability to consistently meet deadlines
1 years experience in fund administration
Exposure to derivative instruments

Financial Consultant National Support Team FCG Resume Examples & Samples

Conduct a broad range of on-site consulting via 1:1’s planning, presentations, benefit fairs and workshops to support our regional offices for new plan rollouts, sales & retention efforts, ongoing CE&A activities, and staffing support
Accountable for helping regional TIAA-CREF office reach their goals on customer impact, financial results, and quality and integration
Bachelor's degree and a minimum of 3 years industry experience in higher education, K-12, and health care sectors preferred
NASD Series 7, 63 Registered Representative with all applicable state insurance licensing (life, health and accident)
Experience with Siebel or similar customer relationship management tools
Microsoft Office application proficiency including Outlook
Excellent communication and consultative sales skills
National travel required up to 80%. Valid U.S. Driver's License

Engagement Support Team Specialist for Benelux Resume Examples & Samples

Recognize job-related problems
Analyze causes using existing techniques or tools
Prepare and recommend solution alternatives
Challenge the validity of given procedures and processes with the intent to enhance and improve
Have a good knowledge and understanding of maintenance process and procedures, systems, organization and goals
Drive to achieve and ability to take ownership
Ability to think horizontally and collaboratively to influence his/her environment
Excellent interpersonal, intercultural and analytical skills
Ability to set priorities, get self-sufficiently organized and work in virtual/geographically spread teams
Highly skilled in coordination via remote calls
Advanced Project Management skills
Ability to read/understand RFP (request for proposal)/RFI (request for information)

MB Support Team Supervisor Resume Examples & Samples

Gives employees honest and clear feedback regarding strengths, opportunities and areas for development. Ensure employees are provided with the appropriate tools to successfully execute their responsibilities. Provides regular coaching and guidance for employees so they can improve their performance
Participation in various projects and feedback sessions to positively impact workflow, policies and procedures, system enhancements, etc
Four years experience in mortgage loan support, closing, underwriting or communications family (conventional and government; purchase and refinance) preferred; prior supervisory experience preferred
Proven ability to lead, coach, and mentor at all position levels. Ability to consistently maintain high performance level especially in stressful situations
Strong interpersonal skills; the ability to effectively interact with various styles and levels of management and be able to adjust own communication style based on the audience
Strong PC skills, including Microsoft Office Suite. Loan Originations Systems experience a plus

Supervisor, Support Team Resume Examples & Samples

Teamwork Oriented
Own the Online Order Pickup process and customer experience
Floor coverage flexibility & dependability with schedules including nights and

Support Team Executive Resume Examples & Samples

Ensuring that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
An awareness of the regulatory requirements covering money laundering and criminal activity
Experience in banking and a corporate environment
An awareness of the Banks operating platforms would be an advantage
Basic keyboard skills are imperative, as well as proficiency in the use of internal computer systems
A good record of academic achievement will be required, although there are no specific requirements for this role
A proven record of being able to continuously improve the client experience
The ability to deliver quality results with a challenging but positive, influential style
The ability to build relationships and have strong team work ethos

Listed Derivative Application Support Team Global Lead Resume Examples & Samples

Taking direct ownership, of the designated Corporate Banking & Securities (CB&S) Global Technology Production (GTP) function and forming part of an extended local and cross regional Management Team
Representing LD at the global level and reporting into CB&S management
Managing the group strategy for automation/monitoring, audit/regulatory reporting, application/process improvements, plant stability and taking accountable for the delivery of these items
Acting as the top escalation contact point and building strong trusted relationships with the Trading & Sales business community, for the suite of Listed Derivative applications and their associated components
Conducting relationship management at the Director & Managing Director level
Conducting problem management and acting as the prime liaison for the application suite into the incident, problem, change, release, capacity and continuity functions within production services
Interfacing with the associated development community
Managing and communicating major production incidents and events

Internal Contact Center Senior Agent Neto Support Team Resume Examples & Samples

Bachelors Degree in Business preferred
Intermediate knowledge of Excel, Word and PowerPoint preferred
General knowledge of financial services industry required
1 year of related customer service or equivalent work experience
Knowledge of standard desktop applications used by the business
Ability to identify/manage potential risk
Capable of prioritizing work in alignment with business goals
Detail-oriented; high concern for quality and customer satisfaction
Communicates clearly, effectively and professionally and possesses dynamic presentation skills
Proven change management experience
Correspondence, Loan Supervision
Has in-depth portfolio management skills including: Lending Policy/Principles Philosophy, Portfolio Composition,
Control of Delinquencies & Loan Losses, Political/Soci-Economic/Legislative Factors

Equipment Support Team Desk Representative Resume Examples & Samples

Maintaining safe, reliable and efficient system operations
Use equipment and process knowledge to solve problems via telephone with customers
Use data from the SWIFT tool to monitor and support technician repairs
Respond to and provide remote troubleshooting for alarms received in the DOLV3 monitoring system
Recommend solutions to streamline existing work processes
Execute productivity ideas and best practices to keep operating costs down
Must be a self-starter who takes initiative in learning and implementing new methods, concepts and/or technologies
Must be a team player that is flexible and adaptable. Should be comfortable with change and have the ability to optimize processes and systems
Strong computer skills and proficient in learning in new software applications. Able to use multiple PC based applications in a Windows environment
Experience with and knowledge of Environmental, Health and Safety Standards with a demonstrated commitment to Safety

Equipment Support Team Project Technician Resume Examples & Samples

Review of all North American customer owned system inspections
Manage medical reserve & industrial cylinder refills, change-outs, installs, & removals
Maintains electronic management of change documents (eMOC) for Customer Engineering
Authors/edits/maintains Equipment Support Team website and sharesite (to include EST Basic Safety Program
Primary contact for Customer Engineering technicians with SWIFT payroll and timekeeping issues
Monthly Reports summarized above
Weekly Reports summarized above
Use software platforms (SAP, SWIFT, Vantage, etc) to collect, review, and document data relevant to duties
Recommends and lead corrective-action solutions to streamline existing work processes
Executes productivity ideas and best practices to keep operating costs down
Provides complete accurate and readable documentation on all activities
Performs these tasks in a manner that is client and customer oriented, and that reflects positively on Operations and Air Products
Must be professional and courteous
Strong technical capabilities. Background in Maintenance preferred
Familiarity with Cryogenic Systems preferred, but not required
Familiarity with SAP preferred, but not required
Strong computer skills and proficient in learning in new software applications
Able to use multiple PC based applications in a Windows environment. Familiarity with SQL database inquiries, Website & Sharepoint editing preferred, but not required
Strong organizing and planning skills, including the ability to multi-task and to make effective decisions when dealing with competing priorities

Dcgs-a Materiel Fielding Support Team Chief Resume Examples & Samples

Bachelor’s Degree and 15 or more years of verifiable Army Military Intelligence/fielding experience as an officer, noncommissioned officer, or equivalent experience
Experience in the planning, execution and management of complex logistics events occurring simultaneously at multiple locations and on diverse systems worldwide
Experience in preparing and presenting briefings to the highest levels of Army leadership, and a complete understanding of the MDMP
Experience managing projects from initiation through closing
Must possess a TS/SCI security clearance and may be required to pass a CI polygraph examination
Fulfill the role of DCGS-A Materiel Fielding Support Team (MFST) Chief
Lead subordinate teams of logistics, technical support and maintainer staff at Field Office Fort Hood
Leidos is a global leader in the integration and application of information, technology and systems working to solve the world's toughest challenges in the civil, health, defense, intelligence and homeland security markets. The company's 33,000 diverse employees support vital missions for government and commercial customers in 30 countries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer

Hardware Qualification & Development Support Team Engineer Resume Examples & Samples

High level technical knowledge in at least one R&D discipline (Optic, Electronic, Motion, SEM)
Qualify Module performance to spec (on & off tool)
Qualification of non-system components (isolated from application)
Expert in tool Build and Integration
Production documentation: define and qualify full build book and some of the sub system ATP tests
Basic debug abilities and 3rd level of escalation (in some cases) to modules that are within area of expertise
Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
Explains complex information to others in straightforward situations

Derivative Support Team Supervisor Resume Examples & Samples

Actively manage administrators; review their daily task assignment and daily progress against agreed deliverables
Track lifecycle events for complex instruments from initial set up to closeout; taking into account corporate actions, dividend payments and resets
Develop a sound understanding of all the technical functions & processes in the team
Participate in regular team meetings with other valuations teams to highlight issues and bottlenecks and provide forum for resolution of issues
Identify and communicate training and development requirements to Assistant Manager
Participate in bi monthly team meetings
Well developed management and interpersonal skills, with some proven team leadership skills
The ability to learn quickly and to grasp the intricacies of complex OTC derivatives
Focused attitude to work, excellent individual and teamwork skills and an ability to constantly meet deadlines
Excellent oral and written communication skills. Professional approach to work and personal appearance. Patience, perseverance and flexibility
Relevant academic qualification

Seller Support Team Supervisor Resume Examples & Samples

Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
Languages: German native or near-native, and English fluent
Strong prioritization and time management skills, with a hig degree of flexibility

Seller Support Team Supervisor Resume Examples & Samples

Minimum of 3 years supervisory experience in a customer service environment, experience within a contact center preferred
Advanced computer skills using a variety of programs highly desired
Significant email and online Seller/ customer service experience preferred

Seller Support Team Supervisor With German Resume Examples & Samples

Ability to work shifts
German - Advanced (C1) AND English - Upper intermediate (B2)
Experience in people/team management is a must
Call center experience is a benefit
Demonstrates ability to analyze data, using the data to drive decision making

Domestic Support Team Spealist Resume Examples & Samples

Provides logistical support for all levels of PTL programs to include planning current and future PTL system/hardware requirements in order to ensure consistent operation and availability
May be required to test PC monitoring stations and be able to fully maintain, troubleshoot, and install these systems in a tactical environment
Supervising the processing, packaging, and shipment of PTL systems and fly-away kits
Assists with integration requirements determination, overall architectural design, planning, system specifications development, system design-analysis, testing documentation, extension and installation of information systems
Possess current Top Secret clearance, with current TS/SCI eligibility
Must have the technical expertise in the technologies required for assigned team (e.g. software development, computer systems architecture, COMSEC, inventory and logistics, RF network engineering, Integrated Broadcast System applications)
Ability to multi-task efficiently and work in a fast paced environment on multiple projects
5+ years experience working in a military or government environment

Retail Administrative Support Team, Flex Resume Examples & Samples

Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer
Balance vault and store checkbook and perform other cash functions on a daily basis
Typing minimum of 60 wpm. Working knowledge of Microsoft Word, PowerPoint, Excel, Exchange, and Lotus Notes

Seasonal Holiday Administrative Support Team Resume Examples & Samples

Coordinate distribution of all incoming communications (including faxes, e-mails, memos, letters, newsletters, and phone calls) whether from customers, employees, management, or the general public
Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer
Balance vault and store checkbook and perform other cash functions on a daily basis
Act as liaison for district HR office to help resolve HR issues
High School Diploma or equivalent. Some college is desirable
Minimum of two years administrative experience
Basic math functionssuch as addition, subtraction, multiplication, and division. Able to use a calculator
Typing minimum of 60wpm
Working knowledge of Microsoft Word, PowerPoint, Excel, Exchange, and Outlook
Must possess a strong sense of urgency

Seasonal Holiday Retail Administrative Support Team Associate Resume Examples & Samples

Act as liaison for district HR office to help resolve HR issues
Basic math functionssuch as addition, subtraction, multiplication, and division. Able to use a calculator
Typing minimum of 60wpm
Working knowledge of Microsoft Word, PowerPoint, Excel, Exchange, and Outlook
Excellent organizational, prioritization, and time management skills

Macy s Seasonal Holiday Administrative Support Team Associate Resume Examples & Samples

Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer
Minimum of two years administrative experience
Typing minimum of 60wpm
Excellent organizational, prioritization, and time management skills

PTL Domestic Support Team Specialist Resume Examples & Samples

Bachelor’s Degree plus ten years of experience preferred; High School Diploma plus fifteen years of experience can substitute for a Bachelor’s Degree. Minimum 5 years professional work experience in a military or government environment is highly desirable
Ability to communicate and coordinate actions effectively with individuals at all organizational and management levels, including other agencies outside of the department
Must demonstrate a good attitude and ability to work as a member of a cohesive team

Consultant, Support Team Resume Examples & Samples

Excellent project management skills
Excellent communication skills (proactive, organized, documentation)
Strong working knowledge of Northern Trust, the industry and technology (e.g. Salesforce, reporting, metrics)
Strong MS Office skills (ability to create polished PowerPoint slides, mid-level excel docs or Word letters)
Quick learner – ability to pick up new subject areas fast; apply those topics in a continuous learning methodology as support work is continuously handled
Critical thinking – can look at an issue or question with an eye for assessing impacts or help required across a variety of functions or resources
Sense of urgency
Applicable experience from which knowledge / skills could be derived
Two or more years of business related experience

Support Team Executive Resume Examples & Samples

Supporting the Relationship Directors, Relationship Managers and Account Executives with lending support activity, ensuring it meets risk and governance guidelines and is delivered within agreed service levels
Taking ownership of ensuring that controls and checks are in place within the team and regularly undertaken to meet all risk criteria
Being a point of contact for team service issues and must be able to communicate with and influence both internal and external stakeholders to consistently meet improve and sustain world class service delivery
Ensuring that they pro-actively support Relationship Managers in the delivery of service objectives by ensuring client expectations are managed effectively - performance will be measured against core values based objectives
Ability to take ownership of own projects (account opening procedures must be taken to ensure timely completion)
Taking personal responsibility to support the team working ethos and ensure they have a development plan in place at all times
Developing your skills in all areas, and take responsibility to drive forward one to one meetings with the Team Leader in order to progress learning and development
Your primary internal clients with be Relationship Directors, Relationship Managers & Account Executives
Your primary external clients will be Fiduciary, Funds, Offshore and Local Corporate market clients
All activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
Experience of working in a Corporate environment and have solid banking experience
Basic keyboard skills and be proficient in the use of internal computer systems

IT User Support Analyst Ag Services Agris Support Team Panama Ci Resume Examples & Samples

Business partnering to ensure system processes meet the needs of the business in an efficient and effective manner
Implement Standard Operating Procedures (SOP) across the region to increase standardization of processes
Assist in identifying areas of process improvements, i.e. automating manual processes
Assist location personnel with established policies and procedures
Consult application support personnel as needed when researching and finding the preferred solution
Perform periodic on-site reviews and training sessions at remote offices to ensure users are following established practices

Quality Information Systems Manager for El Paso Market Support Team Resume Examples & Samples

BS of Radiologic Technology Program
5 to 7 years related experience; healthcare industry experience required
Principles, practices, trends and technological developments in the area of diagnostic imaging
Knowledge of Clinical practices, procedures and techniques in the area of diagnostic imaging
Knowledge of Laws, regulations, accreditation standards and safety guidelines, related to diagnostic imaging services
Knowledge of principles of budget preparation and monitoring
Knowledge of principles of personnel training, supervision and evaluation
Knowledge of principles of imaging methods and image/film management
Knowledge of the occupational hazards and safety precautions associated with diagnostic imaging
Experience with modern imaging equipment, including CT, MRI, X-Ray, Ultrasound, Mammogram, Nuclear Medicine
Knowledge of anatomy, physiology, and physics as applied to diagnostic imaging of the human body
Experience with the care and operation of diagnostic imaging equipment

Quality Outpatient Case Manager for El Paso Market Support Team Resume Examples & Samples

Direction and oversight of researching and monitoring if quality measures through Physician Quality Dashboard
PM and EHR system administration; planning, implementation, problem- solving, training, workflow modifications related to quality measures
Ability to promote quality program to staff and physicians
Ability to communicate clearly and professionally with employees and patients
Promotes behavior change towards compliance with provider-directed treatment plans
Engages patients and family members on self- management, setting short and long term goals
Assists patients with chronic diseases in order to achieve improved health outcomes and enhance patient’s healthcare experience and lower healthcare costs
Advocates with community resources for additional services that are not covered by the patient’s insurance plan or if the patient has special needs
Ability to maintain confidentiality and exercise independent discretion and judgment
Identifies gaps or barriers to care by working with the patients PCP care team as needed
Ability to multi-task; enjoy fast-paced office with constantly changing demands while maintaining a positive attitude
Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resource
Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources
Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement
Demonstrates support for the Tenet Physician Resources Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner
Maintains chart documentation to ensure all information about visit is completed and documented correctly
Completion of an accredited Nursing Program
Current State RN nursing license. Current CPR certification
Minimum of five years’ experience a case manager role
Knowledge of medical office procedures and process
Knowledge of clinical equipment, supplies, and instruments
Understanding of documentation required for physician office visits
Knowledge of the purposes, organization, and policies of the local community's health systems sufficient to interact with other health care providers
Knowledge of the policies and procedures of a clinic sufficient to provide effective patient care
Must have good understanding of industry standards around disease management such as NCQA
Strong medical knowledge and competence in chronic disease pathophysiology, polypharmacy, clinical assessment, and patient/family education
Demonstrated ability to problem solve and manage professional relationships

CT KYC Support Team Administrator Resume Examples & Samples

Be responsible for the administrative tasks associated with KYC account set ups and renewals. This could include mailbox management and co-ordination of work within the EMEA team and handovers to the Global KYC teams
Provide support for ad-hoc KYC related requests, as required
Ensure any allocated KYC reviews are undertaken within the prescribed timeframes and to the required standards as per Policy and Procedures
Display excellent communication skills and establish a positive attitude towards Customer Care, including the ability to portray a polite and helpful persona to all stakeholders at all times
Utilize defined escalatory procedures to ensure issues are escalated and managed in an efficient and effective manner
Work as part of a dynamic team
Meet KPI standards and adhere to legal and regulatory obligations
Excellent client support experience gained within a previous client focussed role (at least 2 years experience
Proven experience in the support of a product to external clients
Basic understanding of AML KYC principals would be preferred
AML/KYC experience is an advantage but not essential
Client focused and dynamic individual who has the ability to deal with KYC client queries
Excellent level of communication (written and spoken)

CT KYC Support Team Specialist Resume Examples & Samples

1) Operational processing of Customer Identification Program across all Corporate Trust divisions
2) Gathering data from numerous internal and external sources (client files, electronic files, etc) to complete the automated Know-Your-Customer data profile for Foreign Financial Institutions
3) Reviewing documents for completeness and accuracy of Know-Your-Customer data across all Corporate Trust divisions
4) Conducting due diligence and enhanced due diligence on new and existing Corporate Trust clients; 5) Preparing hard/soft documentation files
6) manage tickler; monitoring and updating desktop processing procedures
7) Resolving any issues necessary to complete reviews and liaising with other departments

OTC Derivatives Support Team Administrator Resume Examples & Samples

Complete reconciliations from fund accounting systems to brokers and clients for all cash and asset positions
Highlight any potential NAV impacting positions to your Supervisor/ Manager and understand the impact that these have on the production of the final NAV
Very good level of English (speaking & writing)
BA or MA degree (Finance or similar field will be an advantage, however we equally welcome graduates of all degrees)
Proactive, focused attitude towards work and an ability to consistently meet deadlines
Organisational & inter-personal skills

Facilities Administrative Support Team Representative Resume Examples & Samples

All schedules include either Saturday or Sunday with day off during the week. The FAST is open 20 hours a day and 24 hours during the holidays and emergencies-schedules are non-standard hours
Operate the Macy’s Inc. Oracle based work order (eAM) and purchase order (MFA) systems
Answer emergency calls from stores via the MACY911 hotline and make emergency notifications to senior management
Receive emergency and non-emergency calls and take appropriate action
Dispatch outside service providers to include by not limited to vertical transportation, trash management, pest control, cosmetic waste, universal waste, etc
Maintain high level of customer service
Work with stores, vendors and Expense Payables for quick resolution on all vertical issues, repairs, violations and fines
Coordinate with facilities team and stores for resolution and completion on all store violations, including fire marshal, DEP, EPA and all other state and federal agencies
Issue purchase orders and update work orders accordingly
Perform various Facility Management assignments and special projects as delegated
Education/Experience: Bachelor’s degree is required and/or preferred education & experience in call center
Language Skills: Ability to read, write, and interpret instructional documents such as reports and
Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division
Reasoning Ability: Must be able to work independently with minimal supervision
Physical Demands: This position requires regular walking, standing, hearing, and
Other skills: Strong leadership profile and excellent negotiation skills. Ability to remain calm in emergency situations. Demonstrates sense of urgency and excellent follow up skills. Computer literate. Proficient on the Microsoft Office Suite. Ability to prioritize and multi-task
Work Hours: Ability to work a flexible schedule based on department and store/company

Internal Contact Center Senior Agent Neto Support Team Resume Examples & Samples

Undergraduate degree in Business preferred
Has in-depth credit knowledge and skills in the following areas: Loan Interviewing, Loan Assessment and Investigation, Financial Statement Analysis, Asset Valuation, Security Evaluation, Loan Evaluation, Negotiation, Credit Correspondence, Loan Supervision
Has in-depth portfolio management skills including: Lending Policy/Principles Philosophy, Portfolio Composition, Control of Delinquencies & Loan Losses, Political/Soci-Economic/Legislative Factors

Seasonal Holiday Administrative Support Team Associate Macy s Northgate NC Resume Examples & Samples

Coordinate distribution of all incoming communications (including faxes, e-mails, memos, letters, newsletters, and phone calls) whether from customers, employees, management, or the general public
High School Diploma or equivalent. Some college is desirable
Working knowledge of Microsoft Word, PowerPoint, Excel, Exchange, and Outlook
Ability to collaborate and function as a member of a team

Specialist, Downstream IPT Support Team Resume Examples & Samples

Has authored a Change Control, Deviation, Technical Protocol, or other Technical Document
Bachelor’s degree with a minimum of 2 years of experience in GMP manufacturing and/or providing technical support within GMP manufacturing operations
Working knowledge of Excel, Minitab, and/or JMP
Experience with Clean-in-Place and/or Sterilize-in-Place cycles
Experience with hygienic process equipment
Experience with Autoclaves, Parts Washers, and/or Dry Heat Ovens
External regulatory inspection presentation experience
Experience leading cross-functional teams

Enablement & Implementation Support Team Associate Resume Examples & Samples

Manage less complex projects or programs, and help with larger projects
Develop and apply knowledge of EY's business, organizational structure, operations and technologies
Apply process and technology enablement knowledge to analyses and problem-solving
Use sound judgment and consistency in providing measurements
Gain a functional understanding of the firm's business model, processes and technology enablers
Escalate complex issues to project sponsors and/or team leader, with recommendations on how to resolve these
Basic knowledge of project management practices and tools

Enablement & Implementation Support Team Senior Associate Resume Examples & Samples

Support changes in technologies, including deployment support, and interacting with various IT groups to resolve issues
Manage low-impact projects, creating and implementing timelines for project deliverables. Assign and follow-up on tasks, and manage sponsor/customer expectations
Competent at managing and meeting deadlines
Proficient in Microsoft Office suite (Word, Excel, PowerPoint) and Visio
Ability to influence others, to gain support and commitment for shared projects

Individual Consultant, Web Support Team Resume Examples & Samples

Browsers, Operating Systems, Quicken and Account Aggregation
360 financial view, working with TIAA IT and the Vendor (Yodlee)
Encrypted email interface between TIAA and client
Partnering with back office to resolve call center application issues
Minimum of 1 year taking inbound customer service calls with experience in troubleshooting issues
Knowledge of web browser functionality and browser settings that impact web functionality
Ability to resolve more complex issues through partnership with others
Ability to work with all levels of the organization
Excellent problem solving and customer service skills
Experience using front-end, client facing software and back-end work or process flow software
Experience using systems to trouble shoot issues related to browser settings, firewalls, and operating systems
Experience pinpointing and troubleshooting issues impacting any point between the client through back office
Knowledge of web processing rules and functionality
©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017 C23921

Sales Coordinator / Sales Support Team Resume Examples & Samples

Assist in coordinating B2B transactions for Area sales team, including all systems and relevant processes
Support the development of service and pricing proposals for client meetings
Facilitate rep-level pipeline growth and support Area sales team to move sale opportunities forward to close
Inbound/outbound phone call support for our Area sales team, requesting/receiving critical information relevant to reps' and other departments' needs
Successfully interact with other departments in order to fully close the loop on all B2B transactions
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day
Required to exert physical effort in handling objects less than 30 pounds occasionally
Expert Microsoft Office Skills

Specialist, Financial Aid Support Team Resume Examples & Samples

Develops and maintains a base knowledge of FSA regulations, American Public University System (APUS) policies, and software/systems needed for processing
Reviews FSA eligibility based on Free Application for Federal Student Aid (FAFSA), previous aid, and any or all pertinent items associated with eligibility
Reviews and processes documents and various forms of financial aid including federal financial aid (Title IV), alternative loans, and scholarships
Specializes in one or more of the following areas: application verification and processing, disbursement processing and reconciliation, financial aid packaging, and other various financial aid processes
Maintains communication with third parties regarding financial aid programs, policies, and packages
Performs research on approval status of all financial aid awards
Grants course access upon receipt of approved financial aid documentation
Provides suggestions of actions to manager and/or senior specialist on processes and issues
Assists with research and cleanup to include past due financial aid balances
Assists with graduation audits
Assists students, coworkers and other departments on telephone and email with financial aid questions
Interacts with other departments and third parties to achieve daily goals
Ensures compliance with the Sarbanes Oxley Act (SOX) and Department of Education guidelines in daily processing

Consumer Support Team-data Analytics Resume Examples & Samples

Process Mapping and Maturity Testing
Gap Analysis
Data Analytics and Mining
Present findings and actions to management and executives
Enrolled in a university as an undergrad and will return to school fall 2017
Pursuing a bachelor’s degree in Industrial Engineering or Business Administration (with a marketing/data analytics concentration) or related discipline
Proficiency with Microsoft Excel, Word, and PowerPoint
Data analytics and management software experience/coursework such R, SQL, Tableau, etc. a plus
Ability to work both independently and as part of a team with professionals at all levels
Ability to prioritize and work on multiple tasks

Applicant Support Team Representative Resume Examples & Samples

Ability to work independently as well as collaboratively
Ability to work a flexible schedule, including weekends, holidays, paydays and payroll pay period transmit as necessary
Proficiency in 10-key and Oracle preferred
Clear and effective written and verbal communication and strong interpersonal skills

Summer Retail & Incident Support Team Intern Resume Examples & Samples

Identify Send Word Now (SWN) data issues and determine/implement resolution
Implement the new SWN dynamic permissions capability to selected partners
Develop a client communications (newsletter) template, distribution list and a communications plan
Evaluate existing and develop new RIST work stream KPI metrics
Review and update knowledge management documents
Document all new and modified processes
Conduct training for the RIST team and selected partners on new/modified processes and system features
Other selected projects as needed
Graduating in December 2017 through May/June 2019
Must have cumulative and major GPA of 3.0 or higher
We also look for the following characteristics: innovation, initiative, teamwork, persuasiveness, leadership, customer service orientation, planning & organizing, analysis, and excellent written and oral communications
BP will not support U.S. Immigration sponsorship for this role
This is a local position, relocation is not available, candidate must reside within 50 miles of facility

OTC Derivatives Support Team Senior Administrator Resume Examples & Samples

Track and manage the lifecycle of complex derivatives products
Ensure all complex derivatives have been identified and accounted for correctly at each valuation point for all funds assigned to you
Up to 1 year experience in financial services
BA or MA in Finance or similar field, however we equally welcome graduates of all degrees
Proactively manage and organise workflow on a daily basis
PC literacy, including proficient knowledge of Microsoft Office
Requisite experience in the fund administration business with previous exposure to derivative instruments

Optimum Support Team Resume Examples & Samples

Process Management
Delegation
High school diploma/equivalency required. Excellent verbal/written skills with 1+ year's retail/manufacturing experience with prior receiving experience, preferably in a supervisory capacity is essential
Individual must have good organizational skills, conflict resolution/problem solving abilities; possess a professional demeanor, and basic sales knowledge

Optimum Support Team-stock Associate Resume Examples & Samples

High school diploma/equivalency required. Excellent verbal/written skills
1+ year's retail/manufacturing experience with prior receiving experience is a plus
Individual must have good organizational skills, problem solving abilities; possess a professional demeanor, and basic sales knowledge

Business Support Lead-supervision Support Team Resume Examples & Samples

Review Branch Exam results to identify trends/patterns and follow-up on significant and repeat issues
Maintain and update quarterly SST key statistics
Work with partners to regularly update the inventory of supervisory reviews
Update and distribute a file summarizing key impacts to field Supervision
Act as the liaison between Corporate Audit and MLWM for branch office audits
Provide regular summary email updates to the Division Administrative Managers
Update and distribute low Administrative Manager LOS files
Act as a liaison between Institutional Client Segment leadership, Division Management and Market Management on financial institutions initiatives
Conduct Volcker reviews on potential violations of the rule
Maintain results of all Volcker client reviews in the GWIM and Enterprise Volcker databases
Assist with the resolution of backlogged projects
Lead or support various annual and on-going Supervision initiatives and projects
Quality Control reviews
Exceptional communication and organization skills
Excellent analytical skills and attention to detail
Minimum 5 years of wealth management experience, preferably with branch office, supervisory, compliance or audit experience
Strong Excel and PowerPoint skills
Working knowledge of securities products and services
Working knowledge of regulatory policies and specifically ML policies/procedures would be beneficial

Support Team Representative Resume Examples & Samples

Establishing relationships with multiple stakeholders, both internal and external
Summarizing field data for analysis
Utilize PowerPoint, Excel & Word reports that summarize district field performance
Presenting district summaries to Field Managers with recommendations based on completed investigations
Ensures event store coverage meets client and MarketSource targets by partnering with field management
Providing Excellent Customer Service
Serves as point of contact for field team members in regards to scheduling and other operational elements
Must pass pre-employment tests if applicable
Bachelor's degree (or equivalent work experience) is required
1-5 years in customer service
Prior experience in support team/call center environment is a plus
Ability to conduct positive, professional conversations via telephone
Ability to be self-motivated and able to work independently
Intermediate to Advanced Microsoft Office knowledge (Excel, PowerPoint, Outlook)
All staff must maintain integrity and security of computer systems and data
Professionally handles access to and protection of privileged information

Ops Support Team Specialist Resume Examples & Samples

Licenciatura terminada en Administración, RH o afin
Experiencia en reclutamientos masivos
Manejo de diversas bolsas de trabajo
Planeación y Organización
Capacidad de Analisis
Trabajo bajo presión
Atención a clientes internos
Entrevista por competencias
Seguimiento a procesos

Mission Operations Support Team Engineering Co-op Resume Examples & Samples

Provide software engineering support to various projects at NOAA Satellite Operations Facility (NSOF) at Suitland, MD
Duties will include, but not be limited to, coding, engineering analysis, historical research, assessment, design, data analysis, and test or operations functions under the direction of a MOST subsystem lead engineer
The intern must be able to work independently on assignments, but must also be able to work in an integrated product team (IPT) environment. This allows collaboration with others on trade studies, analyses, testing, etc. in order to create spacecraft operational products (scripts, display pages, databases) to support goals of Mission Operations Support Team (MOST)

Chief, Technical Support Team, Q Program Resume Examples & Samples

Be responsible for Manufacturing Work Flow Planning when deploying “how to” instructions to production, aiming to perfect production line balance. Lead the team, acting as a liaison between Engineering and Operations, while consuming Engineering changes with your team
Support the operations team in Andon activities
Work with cross functional team to resolve operational issues
Work and manage product nonconformance issues
Integrate with the Change Management organization, provide adequate project schedule, allocation of resources and definition of tooling/processes to allow for a strong change implementation process in the manufacturing environment
Ensure the Technical Support team is integrated into the Operations Unit resulting in a one- team approach
Ensure all documents related to unplanned support are responded to and closed within objectives established for the team
Role model and encourage the behaviors and mindset expected of the team: - where can I help mindset -. Language spoken should be in minutes and hours, not days
Assign tasks/priorities and follow up on performance expectations
Develop - a right first time - environment to ensure Quality is built into the product
Participate in Achieving Excellence and Continuous Improvement activities
Provide governance and visibility of all team activities
Maintain an equitable work environment
You possess a post-secondary degree and/or at least five (5) + years of Bombardier Aerospace work experience in (Engineering/Methods/Quality environment), technical background is strongly preferred
You have experience supervising a team (mandatory). Preference may be given to candidates who have managed a technical team and or supervised unionized personnel and to individuals with cross-functional experience
You have in depth technical knowledge of the Bombardier Manufacturing System, Bombardier Engineering System and the Aircraft and Aircraft Systems; MRB is an asset
You are High-level customer oriented approach with the desire to provide excellent service
You must take a positive approach to issues which set an example for the organization
You must be able to work independently with a proactive, results oriented and innovative style with a view to continuous business improvement, demonstrating ethics, good judgment and professionalism
You have strong communication and presentation skills with the capacity to work well with people at all levels of the organization

OTC Derivatives Support Team Supervisor Resume Examples & Samples

Provide progress for Line Management on individual administrator performance providing specific examples if possible on areas for discussion/improvement/additional training requirements etc
Investigate and clear outstanding derivative cash breaks on a daily basis
Manage the workflow on the team to ensure work is spread evenly and in line with administrators skill set
Work with the administrators to resolve issues and improve the skill set of the team
Act as escalation point for the more complicated issues that arise
Develop an “ownership” environment among administrators on the team
Participate in cross training to get solid grounding of team functions and to ensure team runs smoothly at all times including holiday leave, study leave and sick leave
Participate in bi monthly team meetings. Adhere to BNY standards, procedures and controls and maintain work files in a neat and orderly manner, suitable for review by management and auditors.Adhere to clean desk policy
Regular review of company policies and procedures and notification of any operational inconsistencies. Adhere to agreed deadlines and immediately communicate potential delays to Assistant Manager
Communicate any training requirements to Assistant Manager and Manager
Communicate any suggested procedural changes to Assistant Manger
Hold regular 1 to 1 meetings with administrators
Requisite experience in the fund administration business with previous exposure to derivative instruments
Strong clerical skills with particular focus on accuracy, attention to detail, organization and keyboard skills
Numerate and analytical with proficiency in using email, spreadsheet and other office administration systems

MB Condo Co Ops Support Team Supervisor Resume Examples & Samples

Manage one or more teams that may do the following: ordering, verifying or processing verification of employment, ordering and processing homeowners insurance, flood and/or wind coverage, ordering and processing payoffs, ordering and processing subordination agreements, ordering and collecting condominium or coop documentation, ordering government specific information such as case numbers or CAIVRS, ordering and collecting trust documentation, ordering and collecting CEM related documentation
Holds every employee on their team accountable for results including compliance to all pertinent regulatory policy. Monitor adherence to all prescribed metrics of performance which include but are not limited to customer satisfaction, cycle times, productivity goals, and pipeline management
Ensure policy communication is completed and validate employee understanding of required policy
Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals. This includes but is not limited to originations, underwriting, support, closing as well as all other communications teams
Excellent working knowledge of mortgage originations, specifically mortgage operations
Solid knowledge of Federal and State regulatory policies and procedures

Support Team Coordinator Resume Examples & Samples

Serve as the frontline for customer calls and/or service requests, providing support to the Operations and IT teams by identifying and communicating the root cause of issues at our stations
Routinely monitor operations at our stations to proactively identify equipment issues and address these issues before they escalate to a customer call
Actively maintain a log of all customer calls received and equipment issues identified while on shift. Manage "open" issues by following up with field personnel, and close out "open" issues as needed

Hospitality Operations Support Team Agent Resume Examples & Samples

Ability to turn work around quickly whilst still maintaining high level of accuracy
Customer focused – has the ability to empathize with customers and is able to deliver great customer service to required standards in a professional and polite manner
Good listener and remains calm when dealing with incidents
Strong verbal communication skills, able to tailor communication so that it is clear and easy to understand
Enthusiastic - genuinely wanting to deliver a first class service
Strong attention to detail and accuracy in all work
Articulate and methodical in approach
Good interpersonal skills and a team player, able to work as part of multi-disciplinary teams
PC literate - including a good level of knowledge of hardware and MS Windows / Microsoft Office, MS Excel is essential
Experience of working within a similar administrative / support role
Experience of using a call logging application
Analytics/ Reporting knowledge is an advantage
Quick learner able to become productive quickly
Data entry and correction, attention to detail
Go beyond the boundaries of your job description in order to get a good result
Question and challenge the adequacy and quality of traditional thinking and the status quo; be receptive to new ideas and methods of working
Use superior skills and knowledge to produce excellent work that we are all proud of
Be open, honest, and professional with colleagues, clients and 3rd parties
Identify and act on opportunities for collaboration with other teams to achieve company goals and enhance client service
Create and monitor new cases and update existing cases in our customer database
Provide solution to customer or pass case to relevant resolution group
Triage incidents relating to customer data and entitlement
Meet and aim to exceed monthly individual and company targets set by Management
Manage escalations in accordance with company procedures and service Levels
Troubleshoot, diagnose and resolve fault at time of answering where possible
Communicate with customers regularly regarding case progress and updates
Administrative work such as data correction, data entry and lookup/replacement

Funding Support Team Senior Analyst Resume Examples & Samples

Monitors Days Payable Outstanding (DPO) reports on a daily basis, prepares/requests ad hoc outstanding accounts reports, process payments to Dell and Channel partners, according to the internal procedures. Proven ability to drive tasks to completion & action all items from daily, weekly and monthly reports within agreed time frames
Identifies standardization opportunities and demonstrates ability to communication process changes to key stakeholders. Ensures processes and procedures are followed. Motivate and influence Sales Support teams across EMEA to ensure compliance with funding support procedures
Understands and applies principles of invoice reconciliation and basic accounts receivable processes. Screens, categorizes, evaluates, reconciles, reports and resolves data integrity issues across multiple Dell and DFS applications. Recognizes and acts on inconsistencies in data or results and escalates unusual problems
Assists in resolution of outstanding invoice queries/disputes for Channel partners & reviews status of accounts, responds to inquiries from internal and external customers
Works closely with Dell Accounts Payable/GFS teams and internal Sales Support teams to ensure that all vendor invoices are received and funded by DFS within agreed timelines. Works closely with DFS Finance (Accounting, Treasury and Tax teams) to ensure funding activities are recorded correctly
Strong team player with ability to work on own initiative. Works under general direction – is comfortable working collaboratively in a small team where cross-skills are critical to achieving shared success. Strong attention to detail, administration and organisational skills & very good communication skills / fluent written and oral English
Intermediate Excel skills – (Formulas, Lookups and Pivots) – ability to create and analyze reports
Prior leasing knowledge
Knowledge of collections processes and core bank and Dell systems
Second European language
Good problem solving skills – ability to use different systems’ information and/or seek help from different internal business departments to resolve “road blocking” issues

Support Team Representative Resume Examples & Samples

Managing the Business
Providing coaching and training to part-time Reps for compliance in Check In, Call Reports, Training, etc
Serves as point of contact for Field Representatives in regards to scheduling and other operational elements

Application Support Specialist Global Sort & Containerization Support Team Resume Examples & Samples

Identify, Investigate and resolve issues and other support requests for existing and newly on-boarded services
Within own area of competence, provide correct responses to requests for support by means of, for example: developing workarounds or site-specific enhancements, testing fixes and enhancements, manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests
Contribute to the availability management process and its operation and performs defined availability management tasks
Release and Deployment

Hardware Qualification & Development Support Team Engineer Resume Examples & Samples

· Lead Hardware Qualification Phase in a matrix organization (Integration, Execution, Follow up…)
· Develop qualification methods and test plans for new designs
· Provide qualification statuses and reports
· Active participation in design and C&F phases as a technical expert

Facilities Administrative Support Team Representative Resume Examples & Samples

Operate the Macy’s Inc. Work Order Management System (WOMS) or similar system
Maintain environmental library for all EPA required certifications
Oversight of Facility Fleet Management owned motor vehicles – including but not limited to vehicle registration renewals nationwide
Input payroll adjustments via Time in Attendance (TIA), Paid Time Off (PTO) and Kronos for all Facility Management engineers
Position requires a flexible work schedule including Saturday and Sunday shifts. The Call Center is open 20-24 hours/day depending on the time of year
Perform various Facility Call Center assignments and special projects as delegated
Physical Demands: This position requires regular walking, standing, hearing, and talking. May occasionally be required to stoop, kneel, or crouch. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus
Work Hours: Ability to work a flexible schedule based on department and store/company needs

Senior Application Support Specialist Global Sort & Containerization Support Team Resume Examples & Samples

2nd Level Application Support
Investigate problems in systems and services, and through analysis develop potential solutions; assist with their implementation and devise preventative measures
Analyze service and component availability, reliability, maintainability and serviceability and ensure that services and components meet all of their agreed performance level
Provide deployment services for area of competence complying with defined DHL ITS Processes. Support testing
Service Level Management
Monitor service delivery performance metrics and liaise with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for deterioration in service
On-call support (rotation in the team of 5 members)

Technical Support Team Load & Haul Resume Examples & Samples

All employees and workers are required to conduct themselves in accordance with our EHS Vision to achieve Zero Harm to; our people, the environment we work in, our customers and our suppliers
Provide on-site technical assistance to resolve issues
Provide technical support to end users, operators, and service personnel in cases of complex technical issues
Provide relevant feedback to Technical Support Managers and relevant Factory Product Engineering to enable improvements to the equipment or its operation
Provide information on accuracy of Machine Life Operating Costs (MLOC)
Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst
Relevant Trade Qualifications (Heavy Diesel/ Electrical)
Experience with Sandvik Underground Load & Haul Equipment
Current Drivers Licence
Ability to perform under pressure, respond quickly to requests and achieve effective results within given times
Ability to be flexible and adaptable in response to organisational and operational change
Ability to work as part of an integrated, broad team. The right to live and work in Australia

Administrator, Fleet Resource Support Team Resume Examples & Samples

Review and approves all non-executive requests
Review and approve companion link requests
Process short leave, extended leave and local leave requests
Administer Executive Officer flight allowance
Process Guest of Guest Entertainers travel program
Handle Travel programs such as Nominated Travel Partner, Relatives Travel, Friends & Family and Enhanced Relatives Travel for Asia and Australia
Verifies employment
Assists with ILO e-track help tickets
Resolve all other requests submitted through Crew Concierge desk
Process crew mail

Lead, Customer Support Team Resume Examples & Samples

Oversee and be responsible for the advertising listing fulfillment process
Build analysis and performance evaluation reports for operations and forecasting
Drive operational efficiency to help scale/ grow the business
Identify opportunities for monetization
Support the sales team and customer support teams
Provide insight and analysis into customer performance including campaign metrics and account history for sales team
Investigate and resolve advertiser concerns
Work with sales and advertising operations to improve upon internal process
Assist in revenue reporting
Plan and flawlessly execute marketing initiatives including our monthly newsletter program
Serve as a key team player within our high growth lodging vertical, communicate with third parties and senior executives regarding opportunities

Facilities Administrative Support Team Representative Resume Examples & Samples

Associates Degree or 1-2 years of experience in a call/customer service center preferred
Ability to read, write, and interpret instructional documents such as reports and procedure manuals
Basic math functions such as addition, subtraction, multiplication, and division
Must be able to make sound decisions
Strong typing and computer skills, Microsoft Office, Lotus Notes or equivalent
Strong sense of urgency and excellent follow up skills
Ability to remain calm in emergency situations
Strong leadership profile and excellent negotiation skills

Support Team Assistant Resume Examples & Samples

Related working experience
Advanced knowledge of Excel (including formulas, functions, pivot tables, scripts and excel based application development)
Strong problem solving abilities and analytical tasks

Mission Support Team Specialist Resume Examples & Samples

The ideal candidate will have experience in system administration, monitoring and troubleshooting system data flows within a complex distributed environment
Must be an excellent problem solver and capable of providing viable courses of action to the customer based on timely assessment and analysis
Must possess excellent communication and interpersonal skills
Integrity, reliability, and dedication in a team environment are a must
Due to the nature of the role, the candidate must be a US Citizen with an active TS/SCI Clearance
Experience creating/maintaining user accounts, monitoring system utilization, installing applications and operating system upgrades, and installing/troubleshooting software is desired
Imagery analysis skills in an intelligence environment, knowledge of exploitation tools and techniques, and creation of products from system image data are beneficial
Scripting experience in UNIX/Linux environments is desired

Mission Support Team Specialist Resume Examples & Samples

The ideal candidate will have experience in avionic systems maintenance
Must be able to read and interpret schematic diagrams, system data flow charts, and technical descriptions of the systems
Must be able to effectively use general and specialized test equipment to check-out and troubleshoot systems
Due to the nature of the role, the candidate must be a US Citizen with an active Secret Clearance
UNIX/Linux system administration and scripting experience are desired

OLB Banking E-mail / OLB Support Team Resume Examples & Samples

Field a variety of incoming customer e-mails through our secured Online Banding Website
Field online banking support calls from our branch colleagues as well as customer calls through various splits with a passion to deliver high quality solutions for our customers
Opportunities to help customers bank better by recommending products and services that meet their banking needs
Opportunities to enhance the customer online banking experience through coaching assistance to Branch colleagues
Gain deeper knowledge and understanding of banking industry to handle customer inquiries with increasing complexity
Satisfaction and pride in producing high quality work
A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual
Comprehensive training that will draw on your previous experiences and challenge you to grow
Observations of your recorded calls and e-mails to support coaching, development and performance
Personal accountability
Focusing on the customer
Learning agility
Perseverance
Retail Banking, Cross selling

Equipment Support Team Service Representative Resume Examples & Samples

Provide maintenance support to existing customer base by processing customer reported issues by telephone
Provide technical support for issues reported by drivers during deliveries to cryogenic and bulk gas systems
Process requests from Engineering and Sales to provide support for current and new customers
Use SAP to document all calls and process all requests to schedule technicians for repairs
Prioritize all requests to ensure product interruptions do not occur for customers
Ensure that open trouble tickets and alarms are resolved as quickly as possible and at the least possible cost by
Customer Service exposure preferred
Liquid Bulk Experience preferred, but not required
Knowledge of basic electricity
Knowledge of basic sensor technology

Equipment Support Team Service Coordinator Resume Examples & Samples

Maintaining safe, reliable & efficient system operations
Manage day-to-day non-stocked parts ordering for field technicians
Process immediate, urgent non-stocked part requests
Provide guidance to EST/Telemetry representatives, Technicians, Sales and Customers to help solve part issues
Becomes the expert on all parts used within Customer Engineering
Work with Materials Management to ensure adequate stocking levels and re-order points on Customer Engineering parts
Technical & mechanical verification skills required to satisfy safe system operation
Prioritize all requests to ensure product interruption does not occur for customer
Ownership of the CE Maintenance parts catalog
Work with Product Engineers and Project Technicians to minimize the variety of parts used in projects and that are stocked
Work with Product team and Technical teams to identify obsolete parts and the subsequent replacement plan
Work with Project Team and Engineering Teams to stock critical spares on new technologies and projects
Stock commonly ordered parts not currently stocked
Development, generation and enhancement of KPI’s around parts ordering and costs
Executing productivity ideas and best practices to keep operating costs down and minimize overnight shipment of parts
Technology driven mind set and mechanical aptitude with experience in reading schematics and BOM’s
Strong technical capabilities. Background in Cryogenics and Maintenance preferred
Experience working with known manufacturers & vendors
Exhibits leadership qualities and ability to make decisions using knowledge and sound judgment
Excellent written and verbal communication skills and interpersonal skills to interact with various disciplines across Customer Engineering, professional & courteous
Self-starter who takes initiative in learning & implementing new methods, concepts and/or technologies
Embracing of the CI Philosophy and knowledgeable in some of the tools
Flexible and adaptable. Should be comfortable with change and have the ability to optimize processes and systems
Liquid Bulk experience preferred, but not required
Proficiency with SAP including requisitioning

Support Team Executive Resume Examples & Samples

Being the point of contact for team service issues and being able to communicate with and influence both internal and external stakeholders to consistently meet improve and sustain world class service delivery
Ensuring pro-active support Relationship Managers in the delivery of service objectives by ensuring client expectations are managed effectively
Supporting the Relationship Managers and Account Executives with lending support activity, ensuring it meets risk and governance guidelines and is delivered within agreed service levels
Take ownership of ensuring that controls and checks are in place within the team and regularly undertaken to meet all risk criteria
Taking ownership of own projects (account opening procedures must be taken to ensure timely completion)
Experience in a corporate environment and have solid banking experience and an awareness of the Banks operating platforms would be an advantage

Hardware Qualification & Development Support Team Engineer IV Resume Examples & Samples

Technical expert in at least 2 R&D discipline (Optic, Electronic, Motion, SEM)
Support R&D module owner in “Off & On Tool” Module Integration, Calibration and Qualification
Support R&D development (C&F) activities
Lead Qualifications
Lead Qualification of complex, non-system components (isolated from application)
Provide risk assessment
Define & execute Qualification plans; Define, execute and qualify calibration procedures (off and on tool)
Tool owner - Expert in tool Build and complex Integration
Production documentation: define and qualify full build book and full sub system ATP tests
High debug ability and 3rd level of escalation to modules that are within area of expertise

Jameson Brand Home Support Team Resume Examples & Samples

Support the team to deliver the best Jameson drinks and cocktails to all visitors
Share the Jameson story, by being aware of the whiskeys crafted at the distillery
Support the team by ensuring the whiskey tasting rooms are stocked with clean glasses, fresh ice and freshly cut fruit
Be proud of the distillery and ensure it looks presentable at all times
Make eye contact and engage with visitors as when you meet them
Move freely between all dispensing bars within the Brand Home and become fully familiar with the operating procedures
Be prepared to offer help and advice to visitors
Assist in our retail store as and when required

Individual Consultant, Web Support Team Resume Examples & Samples

Resolution of Level 2 escalations of web related issues from troubleshooting to final resolution, including all client communications, acting as the single point of contact
Browsers, Operating Systems, PC and Mac
Multiple web products; Retirement, Brokerage, Mutual Funds, Life Insurance, and Trusts
Account Aggregators; 360 financial view, working with TIAA IT and the Vendor (Yodlee), Quicken and MINT
Multiple work stream; Web incidents, Social media, Opinion Lab
Knowledge Exchange articles accessible to client facing/help desk staff for Web Support matters
Partnering with IT and back office to resolve processing issues that manifest on the web
Ability to manage multiple client issues and enhancement requests concurrently
Knowledge of all web browser functionality and browser settings that impact web functionality and the interface with TIAA secure web site, as well as any applications that interface with each browser
Experience using front-end (client facing software) and back-end (work/process flow software) systems to troubleshoot a broad spectrum of issues impacting any point between the client through the back office, including troubleshooting and identifying issues related to browser setting, firewalls, and operating systems, is preferred

Individual Consultant, Web Support Team Resume Examples & Samples

Browsers, Operating Systems,PC and Mac
Multiple webproducts; Retirement, Brokerage, Mutual Funds, Life Insurance, and Trusts
Partnering with IT and back office to resolveprocessing issues that manifest on the web
Knowledge of webprocessing rules and functionality preferred

Technical Support Team Southern Region Engineer Resume Examples & Samples

Technical issues resolution in a timely manner with the support of a skill-set level 2 team member
Reduce on site services' execution jobs by solving technical issues on a remotely basis
Act as technical expert for customers using the remote system and process through the assistance of learning along-side with your “level 2” team support mentor
If technical issue cannot be solved remotely, request on site execution in terms of maximizing efficiency and optimizing resources
Receive, Log, Resolve issue(s) quick OR when necessary, Forward issues to correct x-function to resolve the issue fast
Collecting of fleet issues to support the emergent issue process
Optimizing of first fix rate via telephone and remote support
Participation in the 24/7/365 Support shifts per DP business structure, product line and IR Ops team you represent
Attend periodically (2-3 times) annually field service jobs to build on your product line expertise to grow to become a stronger L1 team member and to be encourage to develop to a skill-set level 2 over time
Attend product line trainings for all DP products to broaden your product line knowledge and expertise
Minimal work experience in a technical services environment (electric or mechanic) and OR, Remote diagnostic systems and processes
Be able to read and interpret electrical/mechanical flow and instrument diagrams
Self-initiated communications with end user (on-site customers) to help resolve issues
Strong knowledge of products and services of DP Product line that is associated in your office location. (RE)
Ability to analyze operating data to understand nature of customer issues quickly
Good communication skills, issue tracking in the business’s applied tool, clarity of process and business structure
Strong computer skills and advanced user of office package (Word, Excel, PowerPoint)
Fluent in Business English and Spanish. Ideally, good level of Italian

Support Team Executive Resume Examples & Samples

Taking ownership of supporting the wider account executive team, which will require working closely with the Relationship Team and their team as a whole
Monitoring electronic mail boxes, dealing with client verification calls in respect of high value transactions and risk monitoring and queries
Preparing files and gathering information for Relationship Managers and risk managers to undertake client reviews
Preparing documents and files for archive storage and retrieval of documents as and when required, and other ad hoc administrative tasks required
Supporting the client satisfaction survey scores by ensuring that every interaction with a client is a positive experience and that client expectations are managed and met at all times
Undertaking client service reviews on a face to face basis to ensure the team are meeting client expectations in all areas of servicing and sales
Proven experience working with Relationship Managers and their clients, taking charge of coordinating numerous service departments, preferably within a corporate banking environment
Proactively assisting the Relationship Team by ensuring that the client receives a seamless service
Experience of customer due diligence and must have a detailed knowledge of the regulatory requirements covering money laundering and criminal activity
Ability to communicate effectively and confidently with internal and external staff is essential, ensuring that all written correspondence is of a high standard
Demonstrating excellent time management, self-planning and organisational skills
IT literate, with a good understanding of Microsoft Word, Excel and PowerPoint packages

Wealth Mgt Banking Support Team Mgr-h Jax, FL Resume Examples & Samples

Schedule flexibility required within hours of operation: Monday-Friday: 830 am-8pm EST
Minimum 2 or more years of previous management/supervisory experience
Possesses excellent verbal and written communication skills
Displays strong problem-solving, analytical & organizational skills
Strong business partnering experience/skills including the ability to interact, communicate and influence equally well within all levels of an organization
Strong risk mitigation skills
Motivated and demonstrates a willingness to accept additional responsibilities and projects
Demonstrate Strong Integrity and Teamwork
Ability to establish robust operational management routines and instill discipline and rigor
Proficient computer/software skills - Experience with Microsoft Word, PowerPoint, Outlook, etc
It is desirable to have a strong understanding of the GWIM business

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