System Support Analyst Resume Samples

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F Treutel

Fanny

Treutel

26447 Vance Spur

Phoenix

+1 (555) 939 3535

26447 Vance Spur

Phoenix

Phone

p +1 (555) 939 3535

Experience Experience

San Francisco, CA

System Support Analyst

San Francisco, CA

Cronin and Sons

San Francisco, CA

System Support Analyst

Monitoring the performance of individual applications to ensure systems perform efficiently
Keep IS Operations Manager informed of all matters of major importance that are necessary to manage the department effectively
Ensure adequate performance and operation of the systems - monitor the performance⁄ operation, diagnose and address any problems
Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems
Assist in monitoring all computer systems within the organization that are operational throughout an associate’s workday
Assist Revenue Systems Senior Analysts with architecting, designing, developing/coding, testing, and delivering moderately complex revenue systems
Assist in administration of networks

Houston, TX

Data Center System Support Analyst

Houston, TX

Grant, Zulauf and Reynolds

Houston, TX

Data Center System Support Analyst

Provides remote hands assistance to technical teams and customers
Performs limited system hardware upgrades
Knowledge of tape management systems including handling of media, inventory control and off-site storage
Performs user Administration of report distribution
Maintains asset record updates, tracking and assigning assets to their location and status (registered, deployed, etc)
Creating automated problem/change reports
Maintain and review job-scheduling systems

present

Dallas, TX

Senior System Support Analyst

Dallas, TX

Toy, Stracke and Schuppe

present

Dallas, TX

Senior System Support Analyst

present

Collaborate with local IT managers in ensuring the excellence of service delivery and talent management
Support to asset management of client hardware
Participates in testing, evaluation, and implementation of related software products (including new products, software packages, operating systems, and facilities) in order to ensure the software used in the project is compatible from end-to-end
Act as the main contact for global work place service and projects roll out, Change Management, act as the role of project manager in the country in delegated service performance enhancement and optimization projects
Responsible for the implementation and remediation of the client device security, including patch management, anti-virus, intrusion prevention and access control in line with regional guidance
Maintain a strong working relationship internally and externally across different global IT function groups, business functions and international external service vender
Collaborate with the business functions (e.g. HR, Controlling, Finance and purchasing ) in MAG,staffing, Budgeting, Inventory management, cost charge, outsourcing and vender management

Education Education

Bachelor’s Degree in Computer Science

Ball State University

Bachelor’s Degree in Computer Science

Skills Skills

Self-motivated, high energy and resourceful with the ability to take ownership of a project or task and be accountable
Excellent oral and written communication skills including a working proficiency in English
Ability to work independently and intuitive ability to prioritize assignments
Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting
Knowledge of the basic principles, processes, phases and roles of application development methodologies
Ability to effectively communicate both orally and in writing; communicate proficiently in written reports and deliver information through presentations
Ability to accept personal responsibility for the quality and timeliness of work
Ability to learn and deploy knowledge in a combination of the following technology and business areas
Ability to develop and maintain good working relationships with peers to enhance and encourage collaboration on work products
Ability to effectively communicate with others of varying technical proficiency

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15 System Support Analyst resume templates

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KYC Business System Support Analyst Resume Examples & Samples

Experience of user support or equivalent experience (e.g. Service Delivery experience)
Ability to make quick, accurate and appropriate decisions
Have an open attitude towards sharing ideas and knowledge

System Support Analyst Resume Examples & Samples

Pro-actively resolve support issues from Disney users and licensees
Analyze, diagnose, test and implement solutions to support requests according to professional structured approach
Escalate and track support issues according to Operations team guidelines
Handle system errors and work with end-users for diagnosis and analysis in a professional structured approach
Escalate any unsolved issues to DCP IT teams in USA for further diagnosis and analysis
Responsible in broadcasting email communication to end users on new releases
Assist in system rollout, user acceptance testing and other system related activities
Empathize with end-users to provide the best-possible workarounds
Practical financial application system analysis experience
Strong process and systems analysis
Understanding of web applications and their behavior under different operation systems such as Windows and Mac OS
Previous work experience in finance institutes
Previous development and/or support experience with contract definition applications
Excellent command in written and spoken English
Fluent in written and spoken Chinese (Cantonese and Putonghua) languages
Hands-on experience in System Development Life Cycle
Hands-on experience in application development
Hands-on experience in finance application development
Minimum 3-year IT user support
Minimum 3-year IT development/technical experience
Minimum 1-year experience in design and implementation of practical IT solutions
High proficiency in PowerPoint, Excel (charts and sort data etc.), and Word
Multi-national company experience
Previous experience as an external consultant
Training in PMP and ITIL
Relevant tertiary-level qualification

Data Center System Support Analyst Resume Examples & Samples

Validating and scheduling of changes
Creating automated problem/change reports
Operating peripheral equipment
Maintain and review job-scheduling systems
Performing the required tape media maintenance: data collection, data retention, file maintenance, maintenance of tape library and inventory, general maintenance of tape media, and off-site vaulting
Performs user Administration of report distribution
Using specialized software build, modify, generate form overlays
Acts as a liaison for 3rd party vendors during installation, decommissioning, upgrades and troubleshooting of infrastructure they support
Performs 1st level data center support for incident resolution including working with technical teams on troubleshooting issues, communication status to Operations and any physical work required to resolve issues
Maintains asset record updates, tracking and assigning assets to their location and status (registered, deployed, etc)
Follows receiving, recording, and inventory control of all incoming hardware deliveries
3 years experience of working in Data Center environments
Knowledge of tape management systems including handling of media, inventory control and off-site storage
Knowledge of mainframe environments including job scheduling, reporting and minor troubleshooting of such
Basic knowledge and experience with inventory control, bar coding, scanning

System Support Analyst Resume Examples & Samples

Effectively manage all aspects of the networking and systems architecture in the DC
Work with Senior System Support Manager to co-ordinate hardware installations, upgrades and service
Ensure AS/400 RF and dumb terminals controllers are operating
Ensure PC and PC printers are able to connect with TCP/IP
Maintain RF equipment and service as needed
Inventory and order hardware supplies, including label stock, license plate stock, toner cartridges, printer ribbons and cables
Work with Senior System Support Manager to co-ordinate PC software installations and upgrades
Back up Brantford DC PC network
Assist in troubleshooting hardware issues and their related software issues
Assign and monitor roles/responsibilities of level 1 support staff
Assist Warehouse Director and IT Director in spec for WMS project
Be the driving force with respect improving and enhancing our WMS system/Network
Continue to observe the marketplace for new tools development methodologies, and consider for use within the adidas Canada group
Other duties as required by the Senior System Support Manager
Good working knowledge of PC’s including Windows XP/Windows 7 and Windows 8.1 operating systems. Ability to maintain troubleshoot and administer Cisco switches, network printers. Good understanding of RF technology would be an asset
Good organization and documenting skills
Ability to work independently and manage shift support team
Excellent command of the English language, both verbal and written and above average documentation skills
Individual will work on several tasks at once and be asked to manage priorites at any given time. The individual must be open-minded and able to work effectively in this team-oriented role

Senior Trading System Support Analyst Resume Examples & Samples

Responsible for design, engineering, planning and day to day support of critical firewalls and security systems for trading, investment banking applications and essential infrastructure services
Provide guidance and assists in the setup and configuration of highly complex server and appliances based environments including hardware setup, operating system configurations
Installation, configuration, upgrade and testing of system/network hardware, software, firewalls and third party software running on Checkpoint and JUNOS operating systems
Works with TD and other EI COE’s to carry out necessary application and infrastructure releases, support and documentation according to industrial best practices and the Bank’s standardized processes (e.g. CMMI and ITIL)
Responsible for basic operational processes and verification including firewall and operating system patches, technology life cycle management, continuous monitoring and performance tuning
Provides ongoing 24/7 support of supported system and services
May be part of the forum that contributes to the development of the Bank’s governance guidelines and processes (e.g. ITIL, CMMI)
Conducts post mortem meetings for root cause analysis of service impacting issues
Provides technical consultation in project and planning teams regarding technology standards, practicality and supportability of chosen architecture
Manages and liaises with technology vendor for project based technology implementation, procurement and licensing
Possesses a university degree/college diploma in applied technologies or equivalent business experience, and/or 5+ years experience in Banking applications and infrastructure support responsibilities, preferably in the trading environment
Minimum 3+ years working experience in firewall administration using CheckPoint and Juniper SRX, NSM, and JUNOS space
Minimum 3+ years working experience in Cisco switches and routers, including Nexus 7K
Working experience in Red Hat Enterprise Linux System (RHEL) administration. Demonstrates solid knowledge of server administration on HP hardware and related system monitoring tools (iLO, HPSIM)
Demonstrate sound knowledge on firewall, VPN, IDS, encryption technologies, and networking protocols (TCP/IP, PKI, BGP, HSRP, VRRP, DNS, HTTP/HTTPS, NFS, DHCP, various Microsoft network protocols, etc)
Demonstrate solid knowledge and experience in various industrial best practices and standards, e.g. ITIL, CMMI, ISO, SAS 70

System Support Analyst Resume Examples & Samples

Company Setup Activities
Financial Setup Activities
Suppliers
System upgrade testing
Testing related to other updates
Assigning user access and association to the correct Chart of Accounts and Content groups
Liaise with TD ETS to resolve user connectivity issues
Updates to the HTML used to generate POs
Maintaining intranet pages for Procurement Infrastructure and other SSG groups
Assist with support of other SSG tools and applications
Maintaining system and training documentation
Strong MS Office skills (MS Excel and MS Access) including VBA
Knowledge of HTML coding required
Experience with testing of system and business processes
Prior experience with Coupa or comparable applications would be an asset
Ability and willingness to learn quickly
Advanced knowledge of business analysis principles
Ability to effectively communicate with others of varying technical proficiency
Ability to work effectively as a member of a team, as well as independently
Experience in maintaining and executing test cases would be an asset

Junior System Support Analyst Resume Examples & Samples

Working closely with the System Support Analysis in understanding priorities, and in some cases mentor our users in Brant warehouse with respect to problem resolution and, where possible, train these individuals to be able to resolve Level 1 type problems ‘on their own&#8217
The position requires an effective communicator with solid PC / Networking skills
Ability to maintain, troubleshoot and administrate windows systems including printers and dumb terminals

Intermediate System Support Analyst Resume Examples & Samples

Assists in the setup and configuration of highly complex server based environments, including hardware setup, operating system and infrastructure component configuration, and application installation
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 2-5 years’ experience in Banking applications or technical support environment
Demonstrates solid knowledge of supported Windows operating systems and servers
Contains applied knowledge of ITIL processes including Problem and Change Management
Displays sound knowledge of application tools used to manage the environment (SCOM, SCCM, TSM, CLM, ePO etc)

System Support Analyst Resume Examples & Samples

Supports and maintains enterprise voice systems which includes but is not limited to: IP and Analog Telephony, MiTel VOIP systems, IP telephones, Voicemail, Mobile devices, Video conferencing
Troubleshoots and Diagnoses issues relating to the voice network systems for the purpose of ensuring high availability of lines, hardware and software applications
Assists users with voice hardware and software applications (e.g. proper voice equipment usage, troubleshooting, etc.) for the purpose of providing immediate problem resolution and/or referring as appropriate for resolution
Work ticket queue telephony requests regarding assistance with Bank telecommunications services including but limited to: troubleshooting line and equipment issues, adds/moves/changes programming, equipment procurement
Maintains a variety of manual and electronic files and/or records (e.g. system databases, security access, licenses, contracts, hardware specifications, vendor lists, etc.) for the purpose of tracking bank telecommunications property, ensuring availability of required items, and documenting department activities
Assists lead(s) and supervisor(s) as requested (e.g. providing input, responding to issues, providing technical support, etc.) for the purpose of ensuring the effective and efficient operation of assigned processes and department
Trains Bank staff as needed and/or assigned for the purpose of solving problems and updating skills in using the Banks telecommunications systems
Coordinates with other staff and outside contractors for the purpose of completing projects/work orders efficiently
Associates degree in a relevant field OR equivalent work experience in telecommunications or networking
At least three years of experience supporting a functional area or application used by the bank
Must be detail oriented and customer service focused
A+ certification required or must be obtained within 6 months of employment

Best System Support Analyst Resume Examples & Samples

Serves as a liaison between the business community, IT and First Data
Resolve problems concerning the projects; contact vendors for support when necessary; facilitate resolution to risks/issues and resolve problems involving clients with optimum speed and efficiency
Acts as a technical resource and may provide system support for requirements, testing, and project management tools
Contact with users, external service providers, and other technical specialists as needed
Perform analysis, research and updates, monitor FD Icasubby Account ranges
Work with business and technology to research and resolve issues
Strong customer focus and management of client expectations; ability to establish and maintain a high level of user trust and confidence in the IT group's knowledge of and concern for users' business needs
Experience with BEST/CIPS/Smart commercial applications and processing systems
At least five (5) years of experience with First Data in a technology focused project management and/or technical environment
Private Label or bankcard conversion experience desired
Demonstrated professional project management skills including prior implementation experience in a complex, high tech environment

Lead Fiserv System Support Analyst Resume Examples & Samples

Complete daily duties of Core Application I and II positions including completing morning processing of ACH as needed
Performs other responsibilities and special projects as assigned
Assist in end of year processing
Minimum of five (5) years related FISERV Systems experience and/or training; or equivalent combination of education and experience
Ability to read and interpret FISERV documentation, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Proven ability to solve problems, prioritize tasks and meet required deadlines
Experience installing and supporting Windows based applications

Digital System / Support Analyst Resume Examples & Samples

Provide Level 1 (first responder) support and monitoring of Digital Analytics Platforms which includes Adobe Insight, SAS, Greenplum, Tableau, Hadoop, and ETL solution
Collaborate with Business and Development teams to enforce the Change Management Process for all Digital Analytics environments and platforms
Execute and support application and platform break fix and deployment activities
3-5 years of experience working in a technical environment as system analyst, system admin, support engineer and/or devops
3+ years of hands-on experience with administering Unix/Linux and Windows systems and applications
3+ years of hands-on experience with Unix/Linux Shell Scripting, Perl, and Python in terms of managing files/data and permissions and security
2+ years of hands-on experience with Control-M
Strong experience with troubleshooting Application and System issues
Ability and desire to thrive in a proactive, highly engaging, high-pressure customer service environment

System Support Analyst Resume Examples & Samples

Keep current with software changes by regularly taking online training classes
Complete daily duties of Core Application I and II positions as needed
Assist IS Staff with DR/BCP testing and documentation
Associate's degree or equivalent technical school; minimum of five (5) years related FISERV Systems experience and/or training; or equivalent combination of education and experience
Significant experience with Fiserv software required

Senior System Support Analyst Resume Examples & Samples

Monitor all ticketing queues; provision and troubleshoot of Requests in accordance with the Work Type classification in the Application List Master File
To provide professional and courteous support to the business community, answering the majority of all issues presented in order to meet the departmental objective for issue resolution. The incumbent will use all available resources to ensure a timely first call resolution rate
Work with internal development and or infrastructure groups and business units to identify issues and develop solutionsaccordance with Bank security
Working knowledge on troubleshooting and isolating issues
Working knowledge on Hadoop
Working knowledge on Unix Local servers and NIS
Working knowledge on windows Active Directory
Flexible working hours with possible adjustment on demand based on business requirements
Self and quick learner, discipline with positive good attitude
Good in follow up and in dealing with other groups/peers as well as work in team environment
Good documentation skills and attention to detail
Organized and able to work as part of a team in corporate environment

System Support Analyst Resume Examples & Samples

Analyze systems hardware and software problems and develop technical solutions
Analyze complex business problems and assess how automated systems or process changes can be implemented to solve them
Assist in formulating and designing business objectives and scope for system implementations
Conduct root cause analysis in support of process improvements
Ensure technical compatibility of existing and proposed software and hardware solutions to be used by the bank
Review and approve translation of business user requirements into functional technical specifications
Serve as an application and business process expert
Act as a liaison between end-users and vendors to ensure technical compatibility and satisfaction
Serve as a technology lead on implementation of application upgrades and releases
Consult with business users and vendors to ensure vendor application capabilities against business requirements
Work closely with business users to resolve ongoing functional issues with applications
Work with business users to ensure that installed applications are meeting business requirements
Bachelor's degree in a relevant field OR equivalent work experience in bank platforms
At least six years of experience supporting a functional area or application used by the bank

System Support Analyst Resume Examples & Samples

Main business contact for day-to-day technology issues / requirements for the Cash Equity business
Understanding the Equities business flow and providing expert application consultation and support to the Front Office and Middle Office
Working hand-in-hand with Front & Middle Office to support trading, P&L and booking of the trades from an application perspective
Develop key application expertise on the Global Equities suite of applications, working with regional/global teams
Ad-hoc reporting for Front and Middle Office
Participate in key projects for expansion of the business to ensure seamless implementation
Ensuring the operate stability of the application suite and making sure that system capacity is actively managed
Follow ITIL Application Support methodology to carry out incident and system change management procedures, manage and track of daily production problems; ensure effective and timely resolution and communications to the client; coordinate with exchanges or brokers; report and follow through bug fixing with development team
Management and tracking of daily production problems; ensure effective and timely resolution and communications to the client; report bugs back to overseas development team
Conduct system Quality Assurance Testing and assist in User Acceptance test; perform deployment or upgrade of mission critical trading applications and systems
Ensure adequate performance and operation of the systems - monitor the performance⁄ operation, diagnose and address any problems
Shift duty, weekend and holiday work might be required
In-depth knowledge of Equity/derivative products
Rapid Application Development experience preferable using Excel
Ability to lead and drive multiple tasks concurrently
Ability to work closely with sponsors, users and other technology partners
Self driven and able to work independently
Positive Attitude and Enthusiastic
Become a partner to the business and other technology teams
Be able to effectively manage and identified project risk and timeliness of project deliverable
5-8 years experience supporting a financial workplace environment, experience in Equity trading support particular Trade plant exposure preferred
University qualification with IT major

System Support Analyst Resume Examples & Samples

Provide system support as per agreed service levels
Testing activities as per the testing requirements
Create and maintain reports as per request
Recommend process/systems changes etc., as necessary, including control concepts
Ensure audit trail
Adhere to procedures and manuals related to the job
Take part in projects, deployments as required
Adhere to ASCA and all other IBM policies related to the job

Prod System Support Analyst Resume Examples & Samples

Handle day to day requests for support of office system hardware, software applications, networking, remote access, and studio broadcast technology
Assist in the setup and troubleshooting of multiple platform devices running Windows, OS X, IOS, and Android operating systems
Provide network, email, and remote access administration services through corporate admin tools
Consultative support services to a 300+ user-base providing innovative solutions and recommendations
Flexibility to support live nighttime studio productions including data integration systems for on-air graphics
At least 2 years' experience in a technology support position
Bachelor's(non-specific) or Technical Degree equivalent preferred
Proficiency to setup and troubleshoot the latest versions of Windows, OS X, Microsoft Office, and Adobe Graphic/Video Products -Knowledge of TCP/IP networking concepts and wireless router configurations
Ability to work with system imaging software, deployment servers, and mobile app technology
Interest in: sports, web streaming, social media, cloud storage, and competitive gaming a plus
Strong communication skills along with a team-oriented work ethic

A-system Support Analyst Resume Examples & Samples

Performs various IT support functions relating to inventory control of Cat Assets, Asset Audit of all electronic devices, troubleshooting of PC problems both for management level individuals as well as hourly individuals involved in the production process
Works with both Caterpillar Tech Support and Client Tech support to resolve issues relating to IT problems. Coordinates with PC users on upgrades to software as well as security upgrades to maintain integrity of computer systems
Run daily reports, work with MS Access, SQL queries, MS SharePoint and other online reporting tools. Troubleshoot and maintain RF devices, Zebra wireless and HP printers and fax machines
Design data cable layout, Work with network switches, patching port, CAT5 cable, Access Points and server room, perform system backups, data recovery and network security
Troubleshoot XP, Windows 7 and Lotus Notes problem, build and reimage laptops and desktop, maintenance of PC hardware, software, grant SPM user access, troubleshoot network and computer peripherals
Work with Cisco IP Phones and other Cisco network devices. Work with Tech support for new technology implementation, work on six sigma projects

Senior System Support Analyst Resume Examples & Samples

Provides consultation in project and planning teams
Identifies and avoids any potential bottlenecks that might present a threat to system security or user services
5-7 years of supported operating systems of Linux (Redhat)
5-7 years of supported application of Websphere v6 (WebSphere, IHS, MQ, LDAP)
Is self-motivated, has a “can do attitude” and customer-service oriented

System Support Analyst Resume Examples & Samples

Provide technical expertise and support for Business Intelligence reports & applications
Take ownership of reported issues and see problems through to resolution
Research, diagnose and troubleshoot customer issues
Follow standard procedures for proper escalation of unresolved issues
Ensure proper recording and closure of all issues
Documentation & Knowledge-center
Document processes, best practices and FAQs
Identify system deficiencies or opportunities to improve the efficiency of business processes
Prepare accurate and timely reports
Track progress on application development for multiple projects
Track and categorize callouts, resolution rate and time required for troubleshooting
Bachelor's Degree and 2-5 Years' experience
Ability to communicate “technical” responses to a non-technical user-base
Strong analytical /problem solving skills
Working knowledge of VB, SQL, ASP, HTML
Proficient in Microsoft Office Suite; must be advanced in Excel (Macros)

Unix System Support Analyst Resume Examples & Samples

Drive resolution of production incidents through analysis and coordination with multiple teams across multiple
SQL [Oracle]
WebMethods

Senior.system Support Analyst Resume Examples & Samples

Provides guidance and assists in the setup and configuration of highly complex server based environments, including hardware setup, operating system and infrastructure component configuration, and application installation
Provides ongoing 24/7 support of supported systems and services
Contributes to BMO Financial Group's overall business results by making recommendations that significantly improve operational efficiency and effectiveness
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and 5 to 7 years’ experience in Banking applications or technical support environment
ITIL processes including Problem and Change Management, and Configuration and Release Management

IT System Support Analyst Resume Examples & Samples

Support and maintain the publishing systems and work in conjunction with vendors / support partners, minimising business disruption
Manage the system pro-actively (health-checks) , including networks management to mitigate any impact of failures to editorial and production teams
Ensure that the security and integrity of the Newspaper’s systems are provided, and the implementation of back-up and contingency plans and procedures
A good understanding of both Macs and PC's
The ability to work shifts
The ability to work in a deadline-driven environment
Citrix XenApp
Flexibility, and be self-sufficient and able to evaluate and set priorities when working under pressure or unsupervised
The ability to function in a collaborative environment; sensitivity to others; high integrity and intelligence; excellent judgement

Senior Trading Service System Support Analyst Resume Examples & Samples

Adheres to corporate policies and best practices to ensure internal and external audit and regulatory compliance in the areas of security, control and standards
May have to participate in budgeting and financial control activities with the immediate or higher level managers
Participates actively in building high performance teams with directions aligned with T&O and the Bank as a whole
Maintains proper support documentation
Possesses a university degree/college diploma in applied technologies or equivalent business experience, and/or 5+ years’ experience in Banking applications and infrastructure support responsibilities, preferably in the trading environment
Demonstrates sound knowledge of supported hardware and operating systems in related areas, depending on the focus of the position, e.g. Windows 2008 R2 and 2012, clusters, SCOM, SCCM, Citrix, Business Objects, Spotfire, Nimbus, Cognos, file and print services
Nice to have - Experience using PowerShell
Nice to have - Experience with Virtualization
Illustrates solid customer service skills
Demonstrates solid teamwork skills and able to work independently
Exhibits solid coaching and leadership skills, for team lead and managerial positions

Senior Development System Support Analyst Resume Examples & Samples

Provides overall leadership for DP development team. Provides to junior team members coaching professional guidance, and support as required to foster professional development
Provides support and advice to continuously improve productivity via process improvement/automation
Lead the team to provide DP support to CIO projects for non-production environments
Leads the team to provide support and work on various CIO projects for DP related work. Ensure integrated plan is complete and projects are on track
Leads in design and counsel to project teams and guidance to technical staff within to ensure alignment of Smart core security strategy
Leads medium to large size projects; process redesign and improvement
Leads the team to provide support during implementation and production support if needed
Broad/diverse business knowledge of BMO and BMO’s IT organization, strategy and goals
Advanced knowledge of Technology Processes
Facilitation and negotiation skills

Senior Unix System Support Analyst Resume Examples & Samples

WebSphere MQ
Autosys
Geneos

Business System Support Analyst Resume Examples & Samples

Minimum 2 years experience in creating and customizing report writing databases/applications
Minimum 2 years experience in writing and developing reports with applicable business systems using tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects
Minimum 1 year experience in conducting sales and financial modeling

System Support Analyst Resume Examples & Samples

Review security events as they are generated by security monitoring tools and stored in a SIEM platform
Suggest improvements to current SOC Monitoring practices and procedures
Responsible for the immediate escalation of Security issues ensuring adherence to SLAs and driving resolution/mitigation
Flexibility as the position will require shifts to cover 24x7
The ability to gather data and drill down to root cause analysis, ability to proactively recommend effective courses of action and communicate resolution to the various levels in the organization
Ability to articulate complex information security concepts to senior executives and non-technical employees clearly while accurately portraying real risks and threats to the company
Possesses strong analytical, organizational, and decision-making skills
Ability to inspire and work collaboratively with individuals of highly diverse cultures in a global and virtual environment and effectively communicates technical issues in a non-technical manner
Organizational agility - the ability to work in a productive and cooperative way with a variety of people ranging from VPs to individual contributors and support staff
Proven history of performance excellence in the following areas; information security, digital forensics, customer focus, team building, collaboration, optimization with strategic long-term thinking, and communication
Bachelor's degree in Computer Science and/or equivalent demonstrated Information Security work experience with an emphasis towards Security Incident Management in a large scale 24/7 environment
A minimum of 1 years of experience with a significant IT/Security background in supporting day-to-day operations in a 24/7 environment
1+ years' experience in current security tools, hardware/software security implementation, communication protocols and/or encryption techniques and tools
Advanced understanding in one or more of the following areas: Platform Security, Data Security, Network Security, Perimeter Security, Security Assessment Tools, Security Monitoring Tools, and Managed Security Services

System Support Analyst Resume Examples & Samples

Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems
Learns, understands, implements and utilizes SOX and security regulations
Performs monthly and quarterly SOX testing
Interacts with internal departments to deliver solutions
Interprets and presents data and conclusions to management as needed
Performs additional related duties as assigned
2 yrs of banking experience
Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies
Ability to successfully manage multiple concurrent tasks
Ability to work independently and intuitive ability to prioritize assignments
Must be highly flexible and adapt to changing priorities
Must be extremely detail-oriented and thorough in completing tasks

System Support Analyst Resume Examples & Samples

Provides 24 x 7 on-call support for all assigned production-related systems
Knowledge of programming languages
Demonstrated knowledge of company’s products and services

Treasury System Support Analyst Resume Examples & Samples

Daily system set up and maintenance
Troubleshooting report issues
Troubleshooting system issues
Documentation of processes and procedures for Quantum/QRisk
Proven experience working with treasury systems in a banking/finance environment
Strong knowledge of treasury related financial products (e.g. cash, derivatives, bonds and FX markets)
Intermediate Microsoft Excel skills

System Support Analyst Resume Examples & Samples

Work as part of a team responsible for the IT operations
Analysis, troubleshooting, installation, modification, enhancement, and maintenance of Windows 2012 Servers and Windows 7 & 10 Operating Systems
Maintain, trouble shoot, repair and perform preventative maintenance on a wide variety of IT hardware and peripheral equipment including servers, computers, printers and scanners
Active Directory Maintenance
Maintain all network related equipment by way of configuration and image backups, software updates and replacing older equipment as needed
Maintain all software media and insure proper licensing prior to implementation
Interface with software/hardware vendor support personnel
Assist with system configuration and network security compliance as requested by Information Security Officer
Group Policy, DNS, File Services and Patch management
McAfee ePolicy Orchestrator management
WDS image deployment and maintenance
SAN and NAS management
Hyper-V virtualized infrastructure
In charge of sever backups and offsite datacenter
Able to work any assigned shift or schedule outside normal duty hours and travel as required to support IT operations
US Citizenship Required
LI-MN1
2-5 years’ experience supporting and maintaining workstation and server hardware
Must have in depth knowledge of the Windows 2012 Servers and Windows 7 operating systems
Experience administering Active Directory
Thorough knowledge of laptop, PC, server interface and other peripheral equipment
Thorough knowledge of Microsoft Server roles IIS, DFS, WSUS, DNS, DHCP, Certificate Services, AD, Hyper-V
Thorough knowledge of PowerShell
Microsoft Clustering
Experience with system auditing and compliance (STIG and Nessus) (Beneficial)
Sharepoint 2013 and Exchange 2010 (Beneficial)
Have an active DOD or Federal security clearance (Preferred)
Bachelor’s Degree in an IT field (Preferred)
Microsoft Certified Solution Associate or Microsoft Certified Solutions Expert (Preferred)
Must be able to obtain and maintain in force a valid driver’s license
Strong ethics
Obtain and maintain security clearance
Excellent oral and written communication skills including a working proficiency in English
Read, interpret and communicate technical documents
Operate and make decisions according to standard policies, procedures and within security parameters
Discern priorities; in intra and inter-personal relations
Self-motivated, high energy and resourceful with the ability to take ownership of a project or task and be accountable
Must pass a criminal background check
Must pass a credit check
Must be able to hold a Secret Clearance
Must successfully complete a pre-employment drug screen

System Support Analyst Resume Examples & Samples

Assist Revenue Systems Senior Analysts with architecting, designing, developing/coding, testing, and delivering moderately complex revenue systems
Execute recurring Revenue Systems processes, reporting, and data controls
Maintain previously created SQL queries
Assist with collecting business requirements from accounting end users and create reporting, processes, or tools to meet their needs
Maintain operational controls around tools and data sources including access controls, data quality controls, change controls, and disaster recovery
Utilize SQL to conduct data analysis to support organizational data requirements/research, or provide necessary data sets to end users
BA/BS in accounting, finance, information systems, or related area required
1+ years experience working with large relational databases required, including comfort writing and running SQL queries
Experience collecting business requirements documentation, user acceptance testing, and successfully driving projects to completion preferred
Intermediate level experience with Microsoft Excel functions; experience with macros and VBA preferred
Demonstrated strong customer focus - passion for accuracy and the ability to identify who the customer really is
Communication skills - written and oral. Must be able to build and communicate a vision. Ability to communicate clearly the approach to solving a problem as well as the ability to handle constructive criticism
Understanding of financial concepts and accounting processes preferred
Knowledge of other Microsoft Office applications and the ability to learn other applications easily
Strong data, analytic and technical skills including a working knowledge of large-scale transactional relational databases

Financial System Support Analyst Resume Examples & Samples

Provide subject matter expertise in Oracle Finance Suite of modules (General Ledger, Accounts Payable, Accounts Receivable, and Fixed Assets)
Provide Finance Product Suite support to all tracks as requested
Understand current business requirements and processes, recommending enhancements as business requirements change and evolve
Develop test scenarios and test scripts as required
Insure that interfaces from between legacy systems and Oracle are operating completely and accurately
Provide end user support for each of the modules including the proper resolution of Support Request Tickets
Ability to conduct training workshops for end users
Support all close processes as required

Lab Information System Support Analyst Resume Examples & Samples

Responsible for testing the Laboratory Information System, including any configurations, customizations, and new releases, prior to product implementation
Responsible for identifying application errors and needed system enhancement requests
Performs basic system analysis to analyze/research vendor software release notes (fixes and enhancements), newly submitted idea, project changes, etc
Responsible for communicating system changes to the end user and training staff
Acts as the liaison between the Lab System and KPHC
Will be required to be on call or on site during periods of system up-grades, enhancements and validations (including weekends and off hours)
Works w/ the test team through development&implementation
Note: Position eligible for partial remote hours.**
One (1) year experience in a clinical environment
One (1) year experience Medical Laboratory Scientist
Bachelor's degree in Medical Laboratory Science, Information Systems, HealthCare Administration, Business Administration

System Support Analyst Senior Resume Examples & Samples

Champions the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to Service Level Agreements
Liaise with 3rd level support when applicable, and provide recommendations to management with regards to problem resolution. Escalates all high priority issues affecting availability, customer impact and user impact to management
Manage request and incident tickets within departmental system queue, ensuring that all issues are being created, logged and prioritized correctly in a timely and effective manner. Perform problem resolution, including closure of tickets, following up with all affected departments and their associated users to ensure requests have been fulfilled, problems are solved and the levels of service meet expectation
Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding of the division’s desktop technology strategies, while meeting departmental goals and objectives
Participating in the implementation of new products/systems enhancements and ensuring functions are not interrupted when new or revised procedures or interfacing systems are implemented, by identifying problems when deemed necessary
Develop and/or implement proactive operational enhancements with the aim of improving service levels, while maintaining availability targets and SLAs throughout our user community
Personal Computers – Desktops and Laptops (Standalone / Network)
Working knowledge of tablets and mobile devices
Laser Printers setup (Standalone / Network)
Network cables patching to the network switch
Lotus Notes Mail Client 8.5 and above
Microsoft Lync
MS Office (Word / Excel / PowerPoint / Access)
Citrix Program Neighborhood
Windows Operating System including Network configurations and VPN
The Bank’s change management - IMAC process, problem management – ISM, ServiceNow and security policies
Ability to multiplex and effectively plan and organize his / her own work
Technical designations an asset (i.e. MCSE)
Spanish would be an asset

System Support Analyst Intermediate Resume Examples & Samples

Provides professional, courteous, responsive technical support to meet department service targets for all new and existing desktops, tablets, operating systems, network operating systems, network connectivity, production applications and office automation software, actioning tickets for all requests and closing upon resolution
Maintain current security permissions as per Bank policies on user accounts and applications via Add, Delete and Changes of user memberships, group memberships and access levels on all supporting environments. The incumbent will be knowledgeable in environment(s) for which they are responsible. Assist with all access and permission issues that may arise
Manage request and incident tickets within the departmental system queue, ensuring that all issues are being created, logged and prioritized correctly in a timely and effective manner. Perform problem resolution, including closure of tickets, following up with all affected departments and their associated users to ensure requests have been fulfilled, problems are solved and the levels of service meet expectation
Participate in the requirements and delivery of all Service Now Tickets and associated functionality and services for the Business Community
Assist in the investigation of applicable applications and account access issues, without exceeding departmental boundaries. The incumbent will also provide management with analysis of all presented issues and update the Knowledge Base tool with all changes identified as workarounds or fixes within the group and other technical support groups
Contributes to implementation of operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through the teams support network
Undergraduate Degree in Computer Science or technical equivalent
1-2 years technical work experience
Excellent Customer Service Skills
Strong verbal and written communication skills are essential
Strong organizational skills and the ability to manage multiple requests

System Support Analyst Intermediate Resume Examples & Samples

Provides professional, courteous, responsive technical support to meet department service targets for all new and existing desktops, tablets, operating systems, network operating systems, network connectivity, productions applications and office automation software, raising tickets for all requests and closing upon resolution
Manage the request and incident tickets within ticketing system queue to ensure that tickets are being created, logged and prioritized correctly, in a timely and effective manner using the ticketing system to ensure a timely resolution. Perform closure of logs, including following up with all affected departments and their associated users to ensure requests fulfilled, problems are solved and the levels of service meets their expectation
Participate in the requirement and delivery of all IMACs and associated functionality and services for the Business Community
Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding of the division’s desktop technology strategies meeting the departmental objectives
Contributes to implementation of operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through the Branch and Unit network
Very Good Customer Service Skills

Senior System Support Analyst Resume Examples & Samples

Own the good IT relationship with customers, ensure proper understanding of business strategies, priorities and challenges, ensuring that the implementation of global IT services is aligned to business objectives
Maintain a strong working relationship internally and externally across different global IT function groups, business functions and international external service vender
Manage effectively the performance of Client Service provider in the country. Conduct performance assessment, team and skill development, service and process optimization,resource evaluation, service quality assurance
Responsible for fully promoting and supporting Global IT Standards
Manage the IMAC/R service,includes Hardware support, maintenance and restoration of End Users devices and facilities (e.g. PC's, smartphone, Tablet, printer) both on-site and in remote offices
Process and Compliance
Support effective risks & issues analyst align with working instruction and guidance, ensuring global processes are in place and effectively used. Ensure problems resolved and escalate as appropriate
Support to the optimization and harmonization of regional supporting model in accordance with defined global Service Level Agreements
Responsible for the implementation and remediation of the client device security, including patch management, anti-virus, intrusion prevention and access control in line with regional guidance
Support to asset management of client hardware
Provide and ensure new comer on-boarding process, align with global overall approaches
Governance and Collaboration
Work collaboratively with relevant business stakeholders to ensure the effective capturing of business requirements and commitment to project/program objectives
Act as the main contact for global work place service and projects roll out, Change Management, act as the role of project manager in the country in delegated service performance enhancement and optimization projects
Support other IT teams to ensure identification of synergies and cross-business innovative opportunities
Monitor growth in the number and size of IMAC/R tasks and develop appropriate staffing resources
Collaborate with the business functions (e.g. HR, Controlling, Finance and purchasing ) in MAG,staffing, Budgeting, Inventory management, cost charge, outsourcing and vender management
Collaborate with local IT managers in ensuring the excellence of service delivery and talent management

System Support Analyst Resume Examples & Samples

Assist end-users in identifying application software and hardware issues that impact business processes
Represent the IT Team on BAU project teams
Assist in translating business user requirements into functional technical specifications
Act as a liaison between end-users and vendors in the reporting and resolution of second-level tech tickets on vendor supported applications
Review and analyze vendor application capabilities against business requirements
Write and maintain system support documentation and procedures

Payroll System Support Analyst Resume Examples & Samples

Provide system support, install patches, and report deficiencies
Verifies program specification created by programmers
Analyze, test and optimize payroll and benefit operations
Determine and examine areas of data management for efficient solutions
May act as a liaison between payroll and systems to ensure documentation of system functions
Coordinate training of payroll staff in the use of the automated system
Provide backup for payroll constituencies, as necessary
Support global expansion and provide insight to ensure payroll accuracy and compliance
Create and assist with Ad Hoch reporting
Ability to read, understand and communicate job-related information in a clear, concise manner
Must demonstrate the ability to follow directions and procedures accurately
Must have excellent customer service skills in a corporate environment
Excellent organizational skills; detail-oriented
2 to 3 years of related experience as a systems support analyst

Reimbursement System Support Analyst Resume Examples & Samples

Analyze, interpret and suggest appropriate configuration of system based on provider contracts
Build and maintain fee schedules to support payment accuracy
Build, maintain and ensure accuracy of Financial Responsibility (DOFR) tables
Input and maintain provider/vendor demographic information for all types of providers upon receipt of approved contract worksheets
Assist in building, maintaining and ensuring accuracy of all Member Benefit tables
Assist with yearly maintenance and updates which includes updates to all fee schedules including Medicare, MediCal and contract specific and updates to all codes such as CPT, ICD-9, Rev Codes and HCPC’s
Ensure quarterly fee schedule updates are completed in an accurate and timely manner
Post all fee schedules to the Claims Operations department on a quarterly basis
Suggest ways to improve department workflow. Keep Supervisor informed of problems or issues
Manage various projects as outlined by Supervisor
Bachelor’s degree (BA) from four year college or university or equivalent combination of education and experience
4-5 years medical claims experience in EZ Cap, health plans, benefit configuration, and provider contracts
Knowledge of CMS and Caloptima websites
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively before groups of customers or employees of the organization
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Good verbal, written communications skills
Advanced computer skills in Microsoft Office (Word, Excel, and Outlook), Macro Scheduler, and Scripting
Ability to navigate internet
Ability to operate general office equipment, i.e., copier, fax machine

System Support Analyst Resume Examples & Samples

) 2-3 years of Printing Software Expertise, maintaining the health of the printer with Rico, HP, or Lex manufacturer
) 1-2 years of Scripting experience with Python, Pearl, VB Script, or Powershell (need to be able to create scripts, and complete checks and balances)
) 1-2 years of printing troubleshooting experience (when an update to a printer is applied, the printer may react, must understand why the machine reacted that way
) 5 years' experience performing network set up, device functionality and configurations
)Demonstrated experience serving as the subject matter expert in software configurations and management tools
)Demonstrated experience creating and maintaining configuration documentation for printing devices
)Experience writing queries using one or more of the following tools: Python, Pearl, VBScript, or Powershell

System Support Analyst Resume Examples & Samples

Provide 2nd and 3rd level of support
Provide Operations Acceptance activities in order to ensure accurate and timely release to production of new and/or enhanced services
Maintain forward vision of server and/or software architecture and provision to ensure timely replacement of servers with due regard to financial and technology implications
Ensure that the applications and their support is undertaken based on the IT Operational standards, executed in line with the ITS Process and delivered within the requested timescales

System Support Analyst Resume Examples & Samples

Supports all of the DPDHL server infrastructure, including hardware diagnostics
Responsible for troubleshooting all incidents up to the operating system level including some applications that are supported by said operating systems
Communicates with hardware vendors to resolve hardware and software incidents on DPDHL infrastructure
Investigates, diagnoses and resolves all incidents, including negotiating with customers and other specialists
Takes ownership of incidents until closure or handoff to next level of support
Implements scheduled and emergency changes that affects the maintained infrastructure
Administrative experience with Windows environment of any size is advised
Windows Certified Administrator/Engineer certification is an advantage
Windows administrative experience is an advantage
Knowledge of clustering software, such as VCS is an advantage

System Support Analyst Resume Examples & Samples

5-7 years experience in Windows based server/network support and AS/400 environment
5+ years experience in Windows, OS/400, AIX, and Linux operating systems preferred
Advanced knowledge in the application and administration of Windows/Linux servers and workstations
Advanced knowledge in the application and administration of AS/400 operating systems OS/400, AIX, Linux and Windows
Knowledge of anti-virus software
Demonstrated skills in both verbal and written communications, and interpersonal skills
Demonstrated skills in time management and project management

System Support Analyst Resume Examples & Samples

Investigate and respond to user help request, questions and problems
Install and modify operating system software and fixes on a regular basis
Consolidate servers as required to keep the number of servers at a minimum
Keep Anti-Virus and Network Security systems current and updates applied globally
Review performance to detect potential problems before they occur
Install and test new hardware and software where required
Keep current with changes in technologies
Provide IT expertise as needed

System Support Analyst Resume Examples & Samples

Provides expert knowledge with business applications. Quickly analyze problems and resolve escalated issues. Determines courses of action within procedural and policy guidelines and standards
Provide patch management support for remediation issues pertaining to risk mitigation
Ensures customers are fully satisfied with the service and support received, utilizing surveys as a measurable instrument
Provides input and analysis into monthly reporting for Senior Manager and Director on call volumes, turnaround time for call closure, types of calls etc. Provides continuous plans for improvement on HD operations, processes and service
2-4 years technical work experience
Excellent verbal and written communication skills are essential
Excellent organizational skills and the ability to manage multiple complex initiatives

System Support Analyst Resume Examples & Samples

Networked and stand-alone workstations
Laptops
Local and networked printers
Client and server side applications
Microsoft Certified Professional (MCP)/Microsoft Certified Systems Engineer (MCSE) or equivalent knowledge
Open Certification for the Linux Operating system such as CompTIA/SAIR/LPI or equivalent knowledge
Experience with operating system and application support at the desktop and server levels

System Support Analyst Resume Examples & Samples

University Degree in Computer Science, Information Systems, Business Administration, or equivalent experience
At least 3 years experience in Exchange / BlackBerry / Good.com / Lync / Windows OS / Windows Server
Information Technology Infrastructure Library (ITIL) Certification will be added advantages
MS Certification (MCITP) in Exchange and Lync will be added advantages
BlackBerry Certification will be added advantages
GOOD Certification will be added advantages

System Support Analyst Resume Examples & Samples

Two years of experience with standard business systems (ie. SAP, Ariba, Kronos, Maximo, Primavera). Experience gained while in the classroom or through coursework will be accepted
In lieu of degree, consideration will be given to an equivalent combination of related education and required work experience
Demonstrated ability to analyze production problems, discover root causes, and implement fixes
Familiarity with relational databases and the SQL language
Demonstrated ability to learn and apply new programming languages or configuration techniques
Ability to communicate and interact effectively with end users, team members and process owners
Demonstrated ability to learn business processes
Ability to interpret and document end-user support and information needs; and design, program, test and implement solutions to address issues
Ability to execute all phases of the systems development life cycle, including new development activities as well as maintenance and modification of existing internally developed systems or 3rd party systems
Demonstrated ability to explain technology issues and work progress to both technical and non-technical staff
Awareness of best practices to secure data and processes from unauthorized access
Attention to detail and commitment to a quick delivery schedule while maintaining a high quality work product
Ability to multitask across many concurrent tasks

System Support Analyst Resume Examples & Samples

As a first priority: - Level 1 Production Support / Break Fix / Root Cause analysis of local and regional applications
Perform daily production support duties with regard to the applications, batch processes and utilities supported by the team. Development background of scripting an advantage to support file transfer
Monitoring the performance of individual applications to ensure systems perform efficiently
Monitor Daily Health checks and communicate with user community on availability, problem and issue status as appropriate
Trouble shooting and problem resolution as defined in the Application Support Matrix on supported systems
Provide application support, advice and training to business users as required
Production System support experience, ideally with experience in Corporate & Investment Banking e.g. Treasury, Trade, Services and Cash Management
Operational knowledge of banking products and processes, experience and familiarity with back office technologies and terminologies an advantage (Cash, Trade, Loan and Deposit, Liquidity Management, Merchant Acquiring, Payables, Receivables, SWIFT, and Fund Transfer)
Ability to take ownership of problems through to resolution, including reporting of progress, determination of ‘work a rounds’ and contingencies, co-ordination with other support groups, 3rd party and users with the objective of minimising business inconvenience
Out of hours support of applications as needed, either for problem resolution or systems integration/implementation activities
Customer orientated. Able to deal with internal clients in a positive manner
Familiarity with Hardware topologies including machine configuration and networks, as the role may require interfacing with staff and departments specialising in these areas
Understanding and experience of Project Lifecycles and exposure to Project Management disciplines e.g. systems integration/enhancements
Developer experience in maintaining and writing scripts an advantage
Bachelor's degree in related field is preferred however not essential

System Support Analyst, / Iseries / RPG Resume Examples & Samples

Provides 24 x 7 on-call support for all assigned production-related systems as needed
Develops and executes scripts, utilities and associated test plans under the direction of the lead System Support Analyst. Scripts may modify data that is not updateable via user interface
May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed
Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary
Documents current policies and procedures under the direction of the lead System Support Analyst
Represents the team on cross-functional teams for production, support and development activities
Performs specialty production processing
Improve methodologies used in the job
3 yrs of iSeries experience
2 yrs of RPG programming (able to read and debug RPG)
2 yrs of CLP experience
Knowledge of the basic principles, processes, phases and roles of application development methodologies
Knowledge of testing tools and quality control requirements
Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting
Excellent analytical, problem-solving, and time management skills
Ability to work well in a fast-paced, high stress team environment
Must be dependable and able to meet and fulfill obligations
Willingly shares relevant technical and/or industry knowledge and expertise with other resources
Willing to take on responsibilities and challenges

System Support Analyst Resume Examples & Samples

Leads data investigations; owns products and product delivery
Takes full responsibility for analytic research
Mentors and trains new team members
Provides sales support through feasibility reviews and analysis; uses insight to contribute ideas
Some roles partner with cross- functional teams to develop user interface tools
Familiar with custom reporting tools for data research (Alteryx, Qlikview)
Oversees mid-size to large external partner relationships
1-3 years’ experience working with large data sets
Bachelor’s degree in Mathematics, Computer Science, Economics, Business, System Administration or related field preferred
Experience with panel data and/or internet behavior data
Ability to partner and collaborate across multiple teams
Ability to research new tools and methods to improve functionality and enhance productivity
Outstanding communication skills with all levels of employees and customers including technical, non-technical and management
Demonstrated ability in writing and understanding SQL (Postgres) Queries
Demonstrated ability with data collection and analysis
Demonstrated expertise with Microsoft Office Suite including Access, Excel, Outlook, and Word
Experience with third party data analysis and presentation tools such as Alteryx, Qlikview, and/or Tableau a plus

Senior Business System Support Analyst Resume Examples & Samples

Leads and/or serves on project teams in support of operations and engineers tasked with process improvement
Assists in the development of process improvement recommendations by conducting thorough analysis and testing
Maintains project records, collects project information, and produces subsequent notes and reports
Communicates project status to management and staff
Uses research, operational knowledge and reporting to provide root cause analysis and feedback to operations
Acts as a liaison between management and operations in coordinating and auditing projects. Works with internal and external customers as needed
Provides trending analysis and identifies variations/anomalies in the analysis
Responsible for preparation of formal management reports and presentations
Designs and maintains internal reporting tools using MS access and excel

NOC Telecom System Support Analyst Resume Examples & Samples

Provide Level 2 Incident solving support on all Telecom services
Provide technical expertise to CN Technicians
Candidate must be able to properly document and share knowledge with Colleagues
Required to work varying shifts in a 24/7 environment (work shifts include days, evenings, nights and week-ends)

System Support Analyst Resume Examples & Samples

Implement and maintain technical solutions to business problems through the use of AOC application software product(s)
Perform expert level troubleshooting and problem resolution to ensure business continuity, reliability and performance
Consult and mentor AOC Staff and Court employees in order to streamline processes and improve efficiency
Review and evaluate work products for accuracy and applicability
Configure various AOC application software product(s) to the requirements of the user community who utilize those software products in order to support the continuous availability, reliability, and performance of the AOC installed applications
Work with end-users to develop problem determination and resolution techniques and procedures
Respond to customer service requests and provides expert level troubleshooting, problem resolution and consulting
Well-developed research skills
Well-developed troubleshooting skills
Ability to exercise judgment and make timely, sound strategic decisions
Broad IT generalist knowledge with an understanding of applications, data, hardware, software, servers, and networking
Ability to adjust priorities in rapidly changing environments, work well under pressure, and provide technical leadership
Interpersonal skills to work across boundaries and to establish and maintain professional working relationships with co-workers, customers and clients at both AOC and all Counties
Communication skills that facilitate effective and appropriate information exchanges
Ability to effectively communicate both orally and in writing; communicate proficiently in written reports and deliver information through presentations
Ability to understands customer expectations and meets those expectations
Ability to identify, analyze and resolve problems in a consultative manner bringing problems together with recommendations for solutions
Ability to think critically, exercise judgment and make sound decisions and recommendations consistent with organizational objectives
Ability to prioritize; manage time, and resources to accomplish goals and objectives
Ability to effectively coordinate multiple assignments
Ability to accomplish work objectives, complete assignments set by supervisor
Ability to self-initiate, achieve excellent results with little need for direct oversight
Ability to accept personal responsibility for the quality and timeliness of work
Ability to understand the overall impact and interconnections of the AOC system infrastructure
Knowledge of organizational business processes, computer applications, operating systems, and current technologies available to facilitate product and service delivery to all customers
Ability to learn new concepts and skills; absorb and retain new information
Aptitude for learning new technologies
Ability to learn and deploy knowledge in a combination of the following technology and business areas
Knowledge of Network Administration
Microsoft Server (ALL Versions)
Anti-Virus and Malware Protection
Knowledge of VMWare Administration
Strong understanding of major enterprise Windows operating systems
Able to independently prioritize workload, clearly articulate technical concepts and work with various teams to provide timely, accurate, clear and concise service to all who need it
Application programming fundamentals
Ability to exercise sound judgment and make timely, strategic decisions and recommendations consistent with organizational objectives
Experience with business continuity/disaster recovery failover/failback
Ability to think critically in decision-making and problem solving situations
Proven ability to independently create written materials and presentations; and to communicate both technical and non-technical information to a wide variety of audiences
Ability to develop and maintain good working relationships with peers to enhance and encourage collaboration on work products
Quality Assurance methodologies
Understanding of Enterprise Architecture and Data Management
Understanding of Software Development Life Cycle methodology
A minimum of five (5) years of experience in a complex information technology environment
Direct experience with a major software implementation

Laboratory System Support Analyst Resume Examples & Samples

Work with Desktop Services, Network Administration and Engineering, Citrix group, as well as vendors to facilitate the computer and instrument environment
Provide support for all computers attached to laboratory instruments including
Minimum – Bachelor’s degree
5 YEARS’ EXPERIENCE WORKING IN PHARMACEUTICAL INDUSTRY
5 years’ experience working in SDLC and GxP environment
Demonstrated leadership skills and the ability to negotiate in a complex environment
Proven track record of IT Support in a fast-paced business environment

System Support Analyst Resume Examples & Samples

Pro-actively resolve support requests from Disney users and licensees
Escalate any unsolved issues to IT teams in Asia Pacific and Global for further diagnosis and analysis
Minimum 3 years IT user support
Minimum 2 year IT development/technical experience
High proficiency in MS Project, Visio, PowerPoint, Excel (charts and sort data etc.), and Word
Multi-national company experience is preferable
Previous consulting experience is preferable
ITIL certification is preferable
Other Personal Attributes
Self motivated, enthusiastic and creative self starter, proactive and reliable
Excellent communications and interpersonal skills
Sensitivity to diverse cultures
Other requisites, languages
Degree in Computer Science or MIS is preferable

Merchandise System Support Analyst Resume Examples & Samples

PO / Style creation and maintenance
Should possess ability to manage multiple projects
Should also possess strong organizational and communication skills
PC skills including Excel and Word

System Support Analyst Resume Examples & Samples

Revenue Manager and Analyst system usage reports
Forecast analytics reports to include Horizon/On-Rent Days, Booking Pace/Booked-On-Rent and Forecast efficacy
Recommendations on CMS best practices in driving effective execution
Troubleshoot user reported issues with PROS and IT
Maintenance of CMS/Revenue Management department Intranet site, coordinating reporting and training materials in a user friendly and useful format
3+ years’ experience in a revenue management capacity
Proven ability to develop business partnerships
Process innovation and development; management via KPIs, business process redesign
Demonstrated ability to train and provide constructive feedback to indirect reports
Understanding of the pricing and market concepts in Revenue Management
Knowledge of PROS Revenue Management system to include backend support a plus
Strong follow through and follow up abilities
Extremely analytical

System Support Analyst Resume Examples & Samples

Regular communication to the finance community
Providing trainings and workshops
Maintenance of SOPs and Annexes, validation and substitution rules
IDoc, batch and job monitoring in SAP

Senior System Support Analyst Resume Examples & Samples

1St level Support and Management
Provide effective day to day end user technical support to all units on production systems including; PCs, Servers, printers, applications and telephone systems
Escalation to Manager for assistance and/or further escalation, to quickly analyze problems and resolve escalated issues, liaise with 2nd line support when applicable
Escalates all high priority issues affecting availability, customer impact and user impact to the 2nd Line Manager
The incumbent is responsible to raise an incident in the Aldon Communication Manager ticketing system from any email or phone issue request
Fosters ongoing communication and close working relationships with the System Support Centers and users in all support units as it relates to System Availability, Incident Management and Request Fulfillment
Participates in the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to Service Level Agreements in place
Ensures customers are fully satisfied with the service and support received, utilizing surveys, scorecards etc. as a measurable instrument
Develops and/or implements proactive operational enhancements with the aim of improving service levels
Develops and/or implements proactive operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through the Branch and Unit network
He / she will be required to be available on the telephony system at the start of each shift and maintain a high availability ratio each day. Flexibility required when major incidents or operational requirements necessitate work outside of standard work hours or shifts
Provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution. The incumbent will use all available resources to ensure a timely first call resolution rate
Thorough with documentation
Must enjoy the challenge of problem solving
Dynamic individual with strong interpersonal and communications skills
Hard working, customer focused, team player
Superb communication skills with an ability to multitask and prioritize projects
Self-motivated and shows initiative
Detail oriented with high degree of accuracy in tasks performed
The ability to operate independently with little supervision

System Support Analyst Resume Examples & Samples

Bachelor’s degree related to Computer Science or Information Systems with 1+ year of work experience in related fields; or Associates degree with 2 years of work experience; or a High School Diploma/GED with 4+ years of work experience
Advanced Outlook troubleshooting skills
Understanding of mail flow and protocols, Exchange Architecture and server roles
Knowledge of supporting mobile device to work with corporate emails
Knowledge and experience working with various Microsoft Operating Systems including; Windows 7, Windows 8, Windows 10 and Office Suite 2010 or higher
Help Desk experience

System Support Analyst Resume Examples & Samples

Assist in monitoring all computer systems within the organization that are operational throughout an associate’s workday
Ability to troubleshoot problems in a methodical and thorough manner
Responsible for on-call duties when scheduled
Ability to work calmly in a fast-paced, sometimes high-pressure environment
Ability to prioritize and escalate issues as needed to ensure good customer service
Provide support on all computer systems within the organization
Perform diagnosis on system problems; recommend and implement solution; or draw upon other resources and/or vendors to resolve issues
Troubleshoot network and system problems, via phone, remote access or site visitation, if necessary
Perform routine maintenance functions, including audits and system maintenance
Respond to user department requests for assistance with peripheral devices, attachment of output queues, handling and disposition of printed or magnetic output
Troubleshoot wide area network problems
Assist in administration of networks
Installation and troubleshooting applications
Provide primary desktop support for the corporate office
Able to manage time and work independently or as part of a team
Perform special projects and other responsibilities as assigned
Apple experience a plus
Bachelor’s degree in Information Technology or related and/or equivalent work experience a plus
Helpdesk work experience in the support of end users in a fast-paced, mission-critical environment
Experienced in Microsoft Windows 7,8, 10, Microsoft Office 2010 and 2013
Experienced with Dell servers and clients, HP and Dell printers

Financial System Support Analyst T Resume Examples & Samples

Assist ERP end-users with system issues and questions
Create user documentation as needed
Create queries and perform analysis as requested
Report Development
Train ERP System Users
Bachelor’s degree in Accounting, MIS, Finance or Computer Science
Knowledge of Accounting Information Systems
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Regular and reliable attendance
1-2 years’ Accounting experience
Experience w/ Power Query and Power Pivot preferred
Proficient in SQL Report Writing

Business System Support Analyst / Hunt Valley Resume Examples & Samples

Develops and tests new or modifies report formats, customized programs to manipulate data, or changes to file structure; creates our updates functional specifications for new or modified reports and applications; coordinate with lead user and developer to test and implement new or modified programs as needed
Reviews edit reports and operator error messages and provides applications support to end users for financial management system and related applications
Assist the Financial Information Systems Analysts to develop and implement technical training requirements and opportunities
Provides technical support to planning, systems development and operational activities
Prepares timely and accurate monthly reports for other departments within Patient Financial Services
Applies accounting and auditing principles and techniques to ensure that data integrity, internal controls, and audit trails are maintained throughout applications
Coordinates preparation and maintenance of capital equipment, operational and salary budgets
Performs professional work related to special projects involving programming, systems analysis, or financial management, as required
Interprets and implements cost accounting reports. Plans and develops corrective action programs for negative budget variances with the managers
Informs and educates staff as to the cost of operating the department. Prepares user guides, technical guides and provides training for all aspects of the system. Organizes and stores management information in electronic and paper formats for future retrieval. Develops tools and methods to gather source data for entry. Performs necessary programming as required

Finance System Support Analyst Resume Examples & Samples

Supports finance systems (MER and Smaart)
Reviewing budget requests, checking if the details are being met with requirements and finance standards
Creating ad-hoc and recurring budget vs actuals reports
Liaise with users relating enhancements and day-to-day issue resolution
Acts in line with established project standards, processes and tools
Builds networks to enhance effectiveness and share knowledge
College or University degree
Strong numeracy and analytical skills
Think outside the box
High level English
Solid knowledge of Microsoft Office, and/or other relevant applications
MS-Smaart system knowledge
Excellent communication and negotiation skills

System Support Analyst Resume Examples & Samples

Demonstrated proficiency in word processing, spreadsheet, and database management programs in order to complete required reports and produce necessary communication materials
Demonstrated proficiency in computer hardware, networking and applications used by the Company, computer operating systems, and database, spreadsheet, and word processing programs sufficient to maintain, troubleshoot, and install as needed
Employment history that demonstrates the application and usage of an information systems or computer background sufficient to install, maintain, and troubleshoot computer networks, stand-alone computers, and software systems
Knowledge of or experience in on-site property operations in order to better understand the tasks, activities, and functions performed in the daily operation of the community is preferred

System Support Analyst Resume Examples & Samples

Administration of channels within the Consumer and Enterprise Global Customer Service Contact Centers, WFM, agent screensharing and recording while ensuring systems are fully operational and meeting current needs
Ensure all contact routes (telephony, IVR, chat, email, voicemail) are efficiently flowing from start to finish
Ensure voice calls are delivered to the existing local PBX’s and appropriately routed through ACD’s. Liaise with local telephone providers to resolve any issues. Maintain and enhance existing free phone services
Maintain routing rules for all channels (telephony, IVR, chat, email). This includes working with 3rd parties to ensure appropriate recordings of telephone messages, etc. across all channels
Troubleshoot and identify business issues and opportunities while taking action to resolve. When required liaise accordingly with Customer Service Contact Centers, backend systems, and Contact Management sources
Escalates critical issues for quick resolution with IT/vendor
Manages and tracks Change Request or Repair Requests for updates to production support flows or fixes
Supports the Self-Service sites with prioritization of enhancements and fixes, testing, functionality designs, production build support, task management and promotional campaigns to drive traffic to the sites
Participates in UAT initiatives, conducts ongoing adhoc tests and performance monitoring of our channels within the Contact Centers and Self-Service sites
Work with Technical development team to implement changes and enhancements to existing tools and applications
Work on projects and applications to support the Infrastructure group within Customer Service
Research and participates in ad-hoc projects associated with channels, Self-service and the Infrastructure group
Communicates time frames and project status
Provide necessary assistance/feedback to ensure timely completion of tasks/projects
Keep manager informed of key issues and developments
May require project management
Provide training on channel system(s) and end user assistance
Assist Service Performance Analyst with reporting inquires
Review channel system(s) and Self-Service sites for future enhancements of content/function to improve usability and user experience
Make recommendations on policy and procedural changes to improve the customer experience, user experience, increase revenue and retention, and decrease operating costs

Functional System Support Analyst Resume Examples & Samples

Provide functional and technical support for daily issues, break fix and change requests as well as the implementation of enhancements and additional functionality
Provide functional and technical support for process automation via tools like Winshuttle
Understand the flow and integration of data and information through related business processes and systems
Thoroughly research issues to identify root cause, communicate status with appropriate sense of urgency, follow through with agreed upon resolution
Obtain, analyze and document requirements to insure all solutions successfully address business and system requirements or solutions in fully integrated manner
Perform unit and system testing; partner with QA test resources
Communicate regularly with manager and peers regarding progress, status, issues and critical decisions; call out risks
Ensure the smooth integration and or roll-out of systems into the operational environment by coordinating closely with all affected functional and technical areas
Responsible for change management in conjunction with changes, enhancements and new functionality implementation
Prepare and manage end user training documentation; provide end user training on relevant systems
Establish and manage relationships with system vendors and service providers to encourage partnership and maximize quality of support; log incidents to be investigated by vendor
Stay informed with relevant tools (software packages, devices, etc.) available on the market; attend training classes or review documentation to learn relevant systems
Establish and maintain good working relationships with all levels of Business and within IT
Be customer and results focused. A wide degree of creativity and latitude is expected
Assume accountability for the success of all projects managed by your team
Ability to report on issues, progress, status tailored appropriately to all levels; ability to communicate with technical, non-technical, peer and senior management audiences
Ability to work in fast paced, dynamic environment
Bachelor’s degree mandatory
Three plus years in Information Systems with progressive responsibility
Experience in, knowledge of Retail industry preferred
Experience with SAP functional required; customizing, configuration a plus
Experience with other systems including Winshuttle, Teradata DCM, RP a plus
Experience in obtaining, analyzing system and business processes, requirements and designing appropriate solutions
Experience in implementation and support of multiple applications as well as integration between applications
Working knowledge of project management techniques and methodologies and other standards as adopted by the IT Department
Understanding of the Operations of a large scale organization

System Support Analyst Resume Examples & Samples

Administrative experience with HPUX/RHEL/Linux environment of any size is advised
Red Hat Certified Administrator/Engineer certification is an advantage
HPUX administrative experience is an advantage
Willing to work 12-hour shifts

Manufacturing System Support Analyst Resume Examples & Samples

Experience on application support with ability to manage a critical & Complex incident
Experience on various technical environments: hardware, hardware programs, interfaces and app configuration
Excellent troubleshooting skill across many technologies (client, network, database, devices and integrations)
Strong business processes understanding (order, schedule, quality, load, ship, weight processing)
Deep Experience working on .Net applications running on DB (SQL Server or Oracle)
Awareness on ISA 95 standards
ITIL Certification and Experience
Experience on remedy or similar incident management tools and systems
Experience on SCADA, Devices and PLC integrations

System Support Analyst Resume Examples & Samples

Maintain all Master Data on iDeal system (Customer, Products, FFCs, FX Rates, List Prices, etc.)
Manage all User Access rights on iDeal system
Assist in the escalation of iDeal system functionality issues
Assist in the implementation and adoption of iDeal system across the European business (ASD & AWM)
Help build a strong reporting capability within the iDeal system
Help build and maintain data interface between SAP iDeal CRM
Perform regular iDeal data downloads for the EUCAN business (ASD & AWM)
Participation in iDeal’s future development/enhacement projects as they arise
Strong understanding of IT systems and databases
Advanced MS Excel user and the ability to compile, manipulate and analyse data

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