Application Support Analyst Resume Samples

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S Luettgen

Stanley

Luettgen

901 Kautzer Shoal

New York

+1 (555) 258 2386

901 Kautzer Shoal

New York

Phone

p +1 (555) 258 2386

Experience Experience

Phoenix, AZ

Application Support Analyst

Phoenix, AZ

Hauck-Weber

Phoenix, AZ

Application Support Analyst

Ensure coverage and support of all critical service management processes: Incident Management, Problem Management, Change Management, Application Enhancements
Provide release management/configuration management-related input to Application Development and QA teams from test cycles to production
Work with Application Development Management on daily workload automation schedule including upkeep of exclusion list
Work closely with business and other teams to assist in the overall definition of support items and provide quick assistance to meet SLAs
Perform system configurations, develop scripts and other technologies to automate business workflow, improve productivity, and reduce costs
Manage and perform the business analysis work associated with change requests, projects and production issues. (Project Management, SDLC, Change Requests.) 10%
Depending on the workload of the above assist in development tasks to reduce technical debt/resiliency items/provide cross project test support

Phoenix, AZ

IT Application Support Analyst

Phoenix, AZ

Heathcote, Bahringer and Simonis

Phoenix, AZ

IT Application Support Analyst

Provide support for the testing and QA of new and existing items under development or consideration
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
May provide support to higher level managers or serve as a team member on complex projects
Monitors applications for any performance issues and communicates to stakeholders
Knowledge of HP Quality Center eApplication Lifecycle Management (ALM)
Contributes to the development of best practices, policies, procedures and user training
Provide front-line, second level technical support as part of the IT Operations team to deliver exemplary customer service to clients

present

Phoenix, AZ

Application Support Analyst Ayala Avenue

Phoenix, AZ

Gislason-Davis

present

Phoenix, AZ

Application Support Analyst Ayala Avenue

present

Take ownership of operational issues and perform both short-term resolution, and development of preventive measures for the longer term
Assisting with process improvements, systems integration and BCP efforts
Perform application change management activities as assigned by the business
Assisting and/or driving process improvements, systems integration and BCP efforts
Assist and/or drive process improvements, systems integration and BCP efforts
Ensure applications are working seamlessly
Ensure incident, problem and change management; and BCP processes & procedures are followed and adhered to

Education Education

Bachelor’s Degree in Computer Science

Bowling Green State University

Bachelor’s Degree in Computer Science

Skills Skills

Demonstrated proficiency in a detail oriented position, reliable, adaptable, able to multi-task, and ability to troubleshoot issues to a resolution
Good working knowledge of Unix , Oracle & Java with basic knowledge of application servers like Apache
Strong experience in developing highly multithreaded highly scalable, concurrent applications
Basic knowledge on database and be able to write SQL queries to quickly extract data for reporting/trouble shooting
Excellent interpersonal skills. Able to rapidly understand and retain knowledge of business processes and the technology systems
Has a strong knowledge with hand-coded HTML, CSS, JavaScript & JQuery. JSON, AJAX and XML knowledge are
Adaptable and able to quickly learn new processes and/or technologies
Excellent general problem solving ability and attention to detail
Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
Strong analytical skills, follow-up capability and problem solving ability

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15 Application Support Analyst resume templates

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Am-application Support Analyst Resume Examples & Samples

Provide Level 1 & 2 support to internal business teams
Effectively perform root cause analysis of issue and report the outcome to the manager
Good inter-personal and communication skills, with excellent relationship building across multiple organizations and key touch points
Comfortable operating in high pressure environments whilst managing incidents across the global business
With experience in Unix, SQL, ETL, Informatica, Java, Oracle, Sybase and scripting skills

Application Support Analyst Resume Examples & Samples

Provide 2nd and 3rd Level support for vendor and in-house applications
Provide daily customer support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional
Monitoring and Resolving Peregrine tickets
Lead Technical Projects for new on-boarding of automation or data manipulation
Work with Engineering on new code releases and defects
A minimum of 5 years prior Wintel, UNIX, and LDAP platform administration
Strong skills in project management methodologies and tools
Experience in programming languages including. Unix scripting, Perl, Python

Am-application Support Analyst Resume Examples & Samples

Responsible for production support and maintenance processes that include Batch Interfaces, server inventory, and application run books
Running and checking SQL queries will be a key component of ongoing production support
Analyzing and documenting problems, recommending solutions, and initiating corrective action
Serving as information resource for business users
SQL & Sybase Server
Batch Interface scheduling tools – Control M
Visio, MS Access, Excel, MS Power Point

Cib-application Support Analyst Resume Examples & Samples

Incident and problem management
Able to work effectively under pressure and frequently changing priorities
Unix Scripting
Oracle SQL
6 years of experience preferred

Informatica Application Support Analyst Resume Examples & Samples

Minimum of 4 years of application development, primarily using INFORMATICA & UNIX
Ability to work in a team environment under aggressive timelines
Knowledge of version control tools such as ClearCase or Subversion
Knowledge of Monitoring Tools e.g. WILY, BSM, Tivoli etc
Work in an environment geared towards delivering intranet based applications
Maintain Applications and Jobs in Informatica
Support and maintain applications currently in production, along with completing any change request
Influence production stability through strong production Readiness management
Implement minor application code fixes
Anticipate problems and analyze ways to mitigate the risk
Articulate the business value and impact of advanced technical and non-technical information

Am-application Support Analyst Resume Examples & Samples

Scope of work includes notification and communication with the business and management personnel, as well as use diagnostic tools and ad hoc investigation techniques to troubleshoot and resolve issues that impact business functions
Work with other groups in the organization to identify permanent fixes to recurring problems, including application code-related issues and improve documentation that help support the fast-paced and intense trading environment
Occasional disaster recovery planning and testing, auditing, risk analysis (in association with specialists), contingency planning
Good knowledge of Release management processes including source code control and delivery, release documentation, control and communication in accordance with Standard Release management practices additional Supply View services as part of the 3 year CCA roadmap

Am-application Support Analyst Resume Examples & Samples

Good knowledge of Release management processes including source code control and delivery, release documentation, control and communication in accordance with Standard Release management practices
Application of ITIL practices and procedures
Problem analysis and ownership of issues through to resolution
Assist in server and application maintenance and disaster recovery exercises

Application Support Analyst Resume Examples & Samples

To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/ConQuest, EPV, ITSM)
To create and update "run book" documentation for the supported applications as required
Good interpersonal and customer-facing skills
Application Server like Tomcat and Middleware like MQ
Knowledge of relevant businesses such as custody, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organisations that use these services
Previous exposure to application support

Pb-application Support Analyst Resume Examples & Samples

You will be part of the Level 1 business-facing support team responsible for the primary relationship with the business providing support and on-going communication
You will work with the Front Office, Business Support and Operations teams, in both Hong Kong and Singapore, to understand and answer queries, to assess level of importance, to prioritize and to manage the resolution of the issues
You will work closely with the Level 2 systems-facing team to manage the resolution of issues and liaise with technology counterparts globally in EMEA, India and the US and with teams in other lines of business
You will be responsible for communicating regularly with users on technology events and issues, and update progress on resolution
You will be responsible for constantly reviewing the efficiency of support processes in the Level 1 team, contribute to the build-out of the global support model and ensure constant service improvement
You will be responsible for generating and analyzing metrics around the team’s performance, business demand and incidents
You may be occasionally requested to write database extracts and assist in the construction of spreadsheet applications
You have a minimum of 5 years experience in an application support, technology support or in a service delivery role
You have excellent knowledge of financial products and core banking processes
You have a very good command of the English language. Fluency in Cantonese and /or Mandarin is a plus
You are comfortable working with business teams to understand complex issues and provide solutions
You have knowledge of Service/Operational Level Agreements and performance measurement
You have knowledge of the ITIL service management best practices including change management
You have technical skills especially in the use of SQL, plus expertise in a number of the following preferred products - Sybase, Oracle, scripting, MS Excel

GWM Application Support Analyst, Assoc NY Resume Examples & Samples

Application Tuning
Production Metrics
Problem Resolution
Minor reporting and bug fixes

Information Risk Application Support Analyst Resume Examples & Samples

Contribute to the operational support model designed to meet the needs of global user community
Develop comprehensive training curriculum incorporating various educational methodologies (self-learning, classroom, train-the-trainer, etc.) and multiple mediums for content delivery. Produce training materials; provide classroom training; coordinate training material updates to correspond with software updates and new features. Maintain support web site including frequently asked questions, available guides, and training material catalog
Administer policy management by applying necessary changes to policies, standards, procedures, assessment questions and assessment question metadata within the policy management tool. Work with the Policy Management team to publish updated records
Administer Additional Services: Administer the privacy incident reporting and inventory system. Manage the derivatives compliance tracking system
Support ad-hoc reporting needs for all supported services. Where appropriate, generate reporting requirement documents to take ad-hoc reporting requirements and have Technology deliver standard reports for broader use
Extensive experience of information risk management or information security management
Experience of Operational Support experience, preferably in the information risk space
Familiarity with computer-based training authoring tools, such as Adobe Captivate
Information security or audit certifications (CISSP, CISA) desired

Application Support Analyst Resume Examples & Samples

Identify and analyze the business requirements of clients
Work with the development support teams to provide design guidelines and imparts knowledge on technical trends and solutions
Identify the hardware and software components the applications will use for implementation and provide instruction on how to appropriately implement application components
Instrument end to end monitoring of infrastructures to ensure high availability and timely alerting of potential issues
Ensure infrastructures have adequate capacity and are refreshed on a periodic basis
Develop and maintain system documentation, run-books and production metrics reporting
Provide support, guidance, and training to both internal and external clients during the analysis, development and testing processes
Work effectively within team to identify and resolve issues. Communicate effectively with both technical and non-technical individuals at all levels
Provide expert knowledge of the Identity Management and Security Tools architecture, and serve as Subject Matter Expert to IT Risk Management teams on those topics
Provide 2nd and 3rd Level support for vendor and in-house applications for management of SSL digital certificates and keys
This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems
Aminimum of 5 years prior Wintel, UNIX, and LDAP platform administration
Experience inprogramming languages including. Unix scripting, Perl, Python

Application Support Analyst Resume Examples & Samples

Working knowledge of Oracle, SQL server, .NET, C , Sybase and UNIX/Shell Scripting
Requirement Gathering / Analysis
Working knowledge of MS Excel, MS Excel Macro, MS Access
Business Objects Reporting
Scheduling is a plus (Control M and Autosys)
Basic Knowledge of Crystal Reports

Application Support Analyst Capital Markets Resume Examples & Samples

Performs system monitoring, trouble-shooting and status reporting. This includes investigation of medium to highly complex technical issues requiring some degree of business application understanding. Level 3 Support personnel is expected to be able to understand the system functions in order to troubleshoot, rather than depend on fully scripted troubleshooting scenarios
Proactively acts on issues and works with the development team on resolving them in the short and long term. Makes recommendations on process improvements and enhances system documentation for lower level of support (Level 1 and Level 2)
Is able to learn about multiple applications and technologies in order to provide cross-function support
Works closely with business clients to understand priorities and impact, and provides timely and accurate reports to management and end-users on status of critical systems processes and reports
Participates in infrastructure maintenance (e.g. scheduling, coordinating and performing some system maintenance)
Assists in development projects through operational activities including System Integration testing, Code Promotions and some development activities
Promotes the relationship of trust and partnership with business clients and other RBCCM IT teams
Relational databases: an intermediate knowledge of relational database concepts and how to interact with database using SQL is required
Data transformation: a lot of the applications we support depend on getting files of varying formats loaded into relational databases for further processing. An understanding of how these ETL tools work will be of significant benefit in this position
Shell scripting: the ability to read, understand, modify, and write non-trivial UNIX shell scripts is required
Job scheduling software: an intermediate knowledge of how to create and modify job schedules using job scheduling software is essential, as all of the applications we support are run using advanced job scheduling software
Operating systems: experience with multiple operating systems and the integration of processing across different platforms will make you more effective in this role. UNIX experience is essential. However, this is not a system administrator position and we do not have that level of access to our systems
Incident management: all of the work we do is tracked using ticketing systems associated with incidents or service requests that affect our business customers. Being familiar with the workflows of these systems will make you a better candidate for this position
Professional with experience on applications with multiple functions
Able to critically evaluate and manage information gathered from multiple sources
Able to interact effectively with sophisticated business clients
Ideal candidate would possess some business knowledge in Capital Markets arena, specifically Middle Office, Market and Trading Credit Risk Management

Application Support Analyst Resume Examples & Samples

Liaise between Business Unit/Traders and Technology for CASH Equities Application & Algorithmic electronic trading related issues
Run data-integrity checks for all applications supported by the group
Direct interaction on issues with 3rd party vendors and service providers
Monitoring and management of the applications, via event driven tools
Escalation of issues to the Problem Management group, who then engage EMS, Networks and other Infrastructure teams for quick identification and resolution
Contact Exchanges and Brokers to resolve connectivity & system issues; trading enquiries and the management of all of RBCCM flow at the particular destination
Troubleshoot and fix booking & reporting related breaks identified by operations and/or front-office control
Write utilities and tools using Perl, K-shell scripts for system monitoring, intra-day/EOD reports and incident management and recovery
Conduct training & knowledge sharing sessions and documentation of all support related information
Integrate new releases, bug fixes, patches and configuration changes into Production
Perform testing of new features and enhancements
Education to degree level
Investment banking experience
Solid/Proven support management experience in a front office banking

Application Support Analyst Resume Examples & Samples

Execute on small to medium type of maintenance projects like migration of servers/applications, driving bug fixing and improvement processes
Supporting installation and deployment of Packaged Software
Working with AD team and Release Management teams for deployment of code changes in UAT and Production
Managing and coordinating the day-to-day functioning of the daily processes
Reviewing production support incidents to identify trends and provide recommendations
SQL & MSSQL Server
UNIX and Windows Scripting
Knowledge and understanding of Web based technologies
Java, J2EE, JavaScript, JSP

Application Support Analyst Resume Examples & Samples

Experience in Incident Management, Problem Solving, Application Support
Experience in VB Macros, .NET and MS SQL
To gather business requirements from internal clients
To produce technical specification
To assist in Impact analysis and Design
To participate in system functional testing and user testing
To implement users demands for onboarding applications
To Interact with IT colleagues and users in the Asian Pacific regions to ensure that user requirements from regional locations are met
Working knowledge in VB Macros, .NET, MS SQL, Oracle PL/SQL, Unix, MS Windows, Oracle and MS Excel
Team player, strong internal and communication skills
Excellent command of both written and spoken English

Application Support Analyst Resume Examples & Samples

Candidate will be responsible for production support
Duties include: job scheduling and monitoring, maintenance of the "run" book, service level agreement monitoring and maintenance, problem resolution, issue escalation and general maintenance of the production processes
Willingness to work in shifts
Excellent problem solving and team building skills a must
Aptitude for documentation and providing training
Good at planning the given set of tasks and report status periodically in a formal way
Total experience should be7 years in software Industry
6 months of production support experience
6 months of experience with enterprise class scheduling software. Control-M preferred
6 months Experience on a UNIX platform, Oracle database and SQL
60 months years of Application Development work experience with enterprise ETL tool.Ab Initio preferred
Financial data warehousing experience is a strong plus

Application Support Analyst Resume Examples & Samples

Review test plans and perform code reviews
Manage day to day individual workload
Monitor milestones and critical dates to identify potential jeopardy of schedule and identify / mitigate risk
Interfacing with upstream providers to co-ordinate their UAT testing, release/deployments
Production Incident management, Root Cause Analysis and plan to fix production issues
Must have experience with deployment, and support of large-scale distributed applications in a mission-critical production environment
Must have good technical knowledge/debugging skills in Informatica
Demonstrated development experience using SQL and backend tools like Sybase, Oracle
Should quickly acquire broad knowledge of applications in surveillance space and critical system inter-dependencies
Be a self starter with confidence to drive issues through to completion in highly pressured situations
Excellent communication skills with ability to deliver timely and responsive service to internal clients
The individual will need to be adaptive and able to react quickly to changing business needs and systems support issues
Must have: Sybase and or Oracle, shell scripts, Perl
Must have experience working in Compliance, financial markets and/or trading. expertise in compliance is preferred
Deployment and support of f multi-tier software applications
Java, XML a big plus
Experience with both on-line and batch processing, shell scripts / Perl programming
Capital Markets experience around various asset classes, trade life-cycles is a big advantage
Domain expertise in Trade Surveillance Technology is desired

Application Support Analyst Resume Examples & Samples

Execute the tactical level activities associated with assembly and migration of applications and source code from application development environments into test and production
Help develop and manage the execution of release plans organizing and coordinating all relevant release activities and resources
Help design and implement the Configuration Management process for transferring application-related changes between the development, test and production environments
Provide release management/configuration management-related input to Application Development and QA teams from test cycles to production
Ensure that policy, regulatory and control requirements are met through execution of standard transition forms and procedures
Ensure all relevant applications' documentation is updated
Report on the progress of release and Configuration Management activities to all impacted stakeholders
Proactively identify potential issues and risks and work with relevant parties to resolve them, or escalate them to the project / application management team
Manage individual workload and deliver to agreed on project milestones in a fast paced environment with minimal direction
Identify/mitigate risks to delivering solution on time
Work effectively within team to identify and resolve issues
Participate in cross team knowledge sharing activities
Proactively support knowledge sharing across ETS and Enterprise Systems
Contribute to continuous improvement
5 years of relevant Configuration Management experience
Strong knowledge of relevant applications and development life cycles
Strong communication skills - both verbal and written
Strong Time Management and multi-tasking skills
Must be highly detail oriented, self motivated and process oriented
Experience with mainframe based software configuration management tools such as ChangeMan
Experience utilizing JCL, TSO, WAS on z/OS
MUST be agreeable to 24X7 production / test on-call support on a rotating basis
Maven -Lifecycle Phases
Subversion-Subversion commands, creation of branches and tags
Hudson/Jenkins-worked with these tools is added advantage
Shell Scripting-working experience
Ant Script-working experience
Java Exp-working experience is anadded advantage

ETL / Informatica Application Support Analyst Resume Examples & Samples

Ensure back-up and recovery strategies are in place and effective by executing Disaster Recovery planning and testing
Manage production infrastructure (servers/network) and maintenance periods
Develop and distribute accurate performance metrics
Support information gathering for the audit and IT Risk agenda
Identify when issues need to be raised to management and/or vendors for assistance
3 years experience with Informatica ETL technologies for supporting data extraction, loading and transformation
3 years of Relational Database experience is required; such as SQL Server and Oracle
Experience with SQL (any dialect) is a plus
Experience/Knowledge of schedulers is a plus; such as adTempus and Control-M

Project Application Support Analyst Resume Examples & Samples

Ensure existing video publishing and distribution workflows and systems are operating as designed
Act as a liaison between our editorial team and engineering team when technical trouble arises
Monitor and troubleshoot production workflow components, system infrastructure issues, and take timely action to resolve and/or properly escalate issues
Track open issues and inquiring for updates from the technical teams involved with the resolution while providing regular communication to the affected production teams
Regularly provide technical reports of production service issues to the team and necessary technical stake-holders
Minimum of 2 years experience with Internet and/or related video technologies
Experience in a technical role operating and/or maintaining high availability, internal and/or public-facing Internet services
Ability to interpret and act upon alerts presented by various monitoring systems
Ability to work is a fast-paced 24 x 7 news organization
Verbal and written communication skills are critical
Must have strong leadership, interpersonal and motivational skills
Experience with Video encoding for web, mobile, tablet, and game consoles
Understanding of TCP/IP network architectures
Experience with CDN technologies
System administration background (LINUX/UNIX/Win Server 2003/2008)

Application Support Analyst Resume Examples & Samples

Ability to work and make objective decisions independently
Excellent troubleshooting and problem solving skills
Ability to work in a dynamic and often-changing environment
Excellent team work, cooperation, and professional collaboration
Ability to identify and present problems/solutions to a group effecting positive change
Microsoft SQL Server, T-SQL
Oracle and PL/SQL
Microsoft Windows IIS
A deep level of computer networking concepts such a routers, firewalls, virtualization
Change control processes/procedures
Unix/Linux shell scripting
Perl/Python
Enterprise-wide scheduling (Control-M/Autosys/etc.)
Data warehousing and Informatica experience
Symantec CCS
Skybox firewall, network, and risk control tools
Qualys scanning and vulnerability tools
Tripwire
Compliance monitoring

Application Support Analyst Resume Examples & Samples

Extensive knowledge and background on end to end life cycle management of certificates and keys
Working knowledge in wide variety of SSL certificates, PKI
Working with Certificate Authorities like RSA, ClearTrust, Symantec,Thawte,Entrust and Microsoft along with Hardware
Security Module configuration and deployment experience
Security protocols eg. PKIX protocols and PKCS
Experience in programming languages including. Perl, Python
Solid troubleshooting skills with the ability to correlate various logs files, events, etc to get to root cause of issues quickly and correctly
Solid skills in systems and systems design for Identity Management functions is desired
Solid skills in systems and systems design for Authentication Services functions is desired

Application Support Analyst Resume Examples & Samples

UKRRP-Axiom - Local Regulatory Reporting for UK
FRD - Financial Reporting Database
SECAM - Third Party Regulatory Reporting application
Viveo V.Bank - Third Party Regulatory Reporting application
Incident management and problem resolution
Problem solving abilities
Analysis and presentation of the issues and changes to the systems(s)
Technical and functional ownership of the applications
Coordinate withBuild teams for all changes, documentation and handover
4 to 6years of overall experience, with good knowledge in production support of financial applications
Comprehend the SLAs defined and adherence to the same
Root cause analysis and followups to ensure issues are not repeated
Oracle (v9i/10/11)
Show respect and appreciation for clients' and colleagues' opinions, time, and effort regardless of position, role, and background
Advanced and demonstrable problem solving / analytical skills

Am-application Support Analyst Resume Examples & Samples

Troubleshooting business issues, solving problems to provide solutions to diverse investment teams and the product aligned trading desks
Providing oversight for the stability of the production environment within the change management process ensuring policies are enforced and adhered to
Navigate the wider technology organization; build relationships to manage the team’s agenda with our critical technology partners
Fixed Income product knowledge
Understanding of the agile development methodology

GTI GID Application Support Analyst Resume Examples & Samples

Experience with Linux, UNIX and/or AIX operating environments
Knowledge of Atlassian JIRA or any other issue management systems
Knowledge of Atlassian Confluence or any other wiki based systems
Experience performing system administration activities including: installation, upgrades, monitoring, backups, trouble-shooting and performance tuning
Experience with Scripting - Perl, UNIX Shell
Experience and understanding of SDLC
Experience of working in an environment subject to Change Control
Experience of working in a distributed team of technical staff / working in technology organisation

Application Support Analyst Resume Examples & Samples

Minimum of 5 years of Application Support/Development experience, of which a minimum of 3-4 years are in Support
UNIX - commands and Shell/Perl scripting knowledge (Essential)
Oracle database and MS SQL Server knowledge including SQL, PL/SQL (Essential)
Weblogic (Essential)
IBM MQ Series (Essential)
Ability to look at and understand XML file formats (Essential)
.Net (Desirable)
Degree level in an IT oriented subject is advantageous

Application Support Analyst Resume Examples & Samples

Provide user/technical support for applications, which service Investment Management Equity ETF trading business function
Maintain operation, monitoring and integrity of production systems to meet established standards
Provide ongoing support of Equity ETF Portfolio Management systems at agreed service levels
Participate in large-scale projects that impact the Equities business and technology
Participate in the Incident Management and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting
Ensure that appropriate levels of Quality Assurance have been met for all new and existing products
Support of the UAT environment
Proactively identify opportunities for change and improvement within the production environment
Interact with Middle Office groups and external data providers to determine data, performance, and other issues related to the application
Familiarity with financial instruments and portfolio management is desirable. The candidate will be expected to gain new financial knowledge as needed
Experience with supporting order management and/or Trade execution systems. Longview experience a plus
Some development background using Java, SQL or .Net. .Net and a plus
Bachelor degree in computer science, mathematics, or equivalent
Three to Five years of experience in computing, development, architecture and/or client/server n-tier application experience required
Minimum three years experience working trading and/or portfolio management support. Equivalent in financial industry application support will also be considered
Solid knowledge of UNIX commands and utilities, and experience with troubleshooting Perl and Unix Shell Scripts
Three or more years experience with Sybase, Oracle or MS SQL
Experience with Informatica or another ETL tool
Good organizational skills, vendor management skills, inclusive of issue tracking, metric reporting etc
Demonstrate experience in effective decision making within a high pressure environment
Ability to communicate at multiple levels across AD and the business
Strong research, investigation and evaluation skills
Experience with disaster recovery planning, testing, auditing, risk analysis, business resumption planning and contingency planning
Results oriented and highly flexible individual, able to work with minimal supervision

Intermediate Production Application Support Analyst Resume Examples & Samples

Act as first point of contact for application that the users encounter
Track and follow up on any outstanding problems, keep users informed of their status and confirm with users that solution provided is satisfactory
Monitor applications problems and react accordingly to solve or escalate the problem
Always maintain a professional conduct with users
Liaise with users to address their needs and concerns
Coordinate application security administration functions
Provide on-call support coverage when scheduled
Comply and execute processes, procedures and policies to improve the production environment
Understand the database structure of the application
Work collaboratively with the development to troubleshoot production issue
Work on shift hours between 8:00am to 8:00pm
Good computer knowledge of Linux, Windows and SQL
University degree in Computer Science, Engineering, Business or related discipline
Knowledge on TIBCO BPM or Spotfire is preferred

Application Support Analyst Resume Examples & Samples

Problem Solving Skills
Organisational & planning skills
Good communication skills (both oral & written)
Team Player, Motivated & hardworking
Computer/Technical skills
Good administrative/management skills
Technology Operations experience is a plus

Application Support Analyst Resume Examples & Samples

Plan and coordinate End of Day processing on various testing environments
Work closely with the development teams to resolve all issues as they proceed through the SDLC life cycle
To debug any issues and apply fix wherever possible
Ensure timely & relevant communication to all stakeholders within organization as well as with vendor partners
Create and apply the release packages on the test servers
Coordinate with Build, Support, Environment teams to enhance and improvise the process
Define and improve processes to bridge the gap between the current and desired quality levels by balancing short-term needs with long-term perspectives of success

Application Support Analyst Resume Examples & Samples

Respond to customer requests as per SLA Guidelines (e.g. data changes, data import / export, access requests)
Design and write scripts to automate repetitive functions
Report environmental statistics and application behavioral trends and provide feedback to the application development team
Perform configuration changes in production
Coordinating and performing application deployments into the various test environments
Escalation to Application SMEs when necessary

Application Support Analyst Resume Examples & Samples

Identify and share opportunities to improve operational processes, procedures, tools and applications
Ensure SLA (Service Level Agreement) for FEA is met
Submit issue to Level3 support for technical solution
Identify and recommend workarounds
Ensure adherence to regulatory and control policies during implementation of changes
Partner with Release Manager and Deployment Manager to schedule packaging and release new release/defect repairs in a timely manner; reduce change execution times by planning implementations with parallel work streams where possible
Act as a technical resource for key stakeholders to ensure applications meet business and end-user requirements
Monitor application usage, ensuring availability targets are met
Respond to internal customer queries (LOB TS/TS Project Team)
Provide regular status updates on progress
"own" the resolution process
Sound escalation judgement
Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution operations
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
Participate in knowledge transfer within the team and business units
Establish effective relationships across multiple business and technology partners, program and project managers

Application Support Analyst Resume Examples & Samples

To be the point of contact between the business support, level 1 and development teams
To coordinate and participate in releases and application checkouts
To onboard new systems for support
To complete application support stability projects to improve current operational processes
Background of hands-on application support (not necessarily in a recent role)
Background of technical skills such as UNIX, SQL or scripting (not necessarily in a recent role)
Ability to work under extreme pressure

Application Support Analyst Resume Examples & Samples

Primary point of contact for provision of support to our branches globally
Communicate effectively with our internal clients and with technology partners on a regional or global basis
Ensure application compliance with internal and regulatory obligations
Provide transparent reporting to Business and Technology partners on Total Cost of Ownership, Performance and Capacity, Risk Management, Production Outages, Major Incidents
Ensure that applications, hardware and software assets are utilised optimally
Management of technology vendors associated with application portfolio
Reasonable out of hours support is a requirement of the role
Management of technical projects as assigned
Undertake technical lead/resource role on high end projects as assigned
Provide Mentoring and training to junior team members as appropriate
Programming skills would be of benefit but are not required,
Knowledge or experience of some of the following will be a distinct advantage

FRC Desk Application Support Analyst Resume Examples & Samples

ION - 3rd party real-time matrix pricing, trading (including ECN), risk, P&L and position management system for Bond / Futures / Swaps traders
JetWeb – Global sales / operations tool for trading and position management for bond trading
OBS – Global real-time matrix pricing, trading, risk, P&L and position management system for interest rates and credit derivatives
FMM – Global Real-time CDS pricing, risk and P&L system
Multiple external global electronic exchanges including Bloomberg, TradeWeb, ICAP Brokertec, eSpeed, and MarketAxess
FRISK – Global real-time multi asset class risk management system
Laredo – Trade booking tools for Credit default Swaps single names and indices
Support a range of applications within the FX, Credit and Rates business arena focusing on ION / Jetpac / FRISK / FMM / Laredo / OBS. You must understand the business main products (Bond, Futures, IRS, CDS pricing and trading) and be familiar with the front ends used by traders and sales people. You must support (and train) the traders and sales people on each system and act as the interface between Business and the rest of the FICC IT organisation
Perform UAT / Post release testing of applications in association with traders / business sponsors of change
The role also calls for a rota-system with the team covering from 7:00am to 6.30pm on all business days. You must also be flexible to support post release testing with later finishes and weekend work
Create strong relationships with key dev and apps management teams for the applications supported and be able to represent the business priorities back to development leads effectively. Able to prioritise / escalate / resolve all issues raised by the desk irrespective of root cause
Ability to develop a broad knowledge and understanding of technology and business related items in order to identify and prioritise issues and their solution
Develop effective lines of communication with business customers, customer service (TSC) and other departments within IT
Regular communications with support teams around the world (videoconference, E-mail, chat)
Create and maintain documentation for training, trend analysis, cross training and troubleshooting of UBS systems
Occassional travel to other regional centres may be required at times

Application Support Analyst Resume Examples & Samples

Ensure all incidents are acknowledged and resolved to meet defined SLAs
Identify, diagnose, and resolve technical issues and critical incidents through research and analysis
Provide root cause analysis for all P1 incidents
Engagement and management of support teams within JPMorgan Chase in bridge calls, collaboration meetings/ chats, and the creation of incident and work request tickets for emergent incidents
Creation and management of production support SharePoint sites
Maintain production support documentation, SharePoint sites and dashboards
Lead the remediation of risk and audit related gaps, including disaster recovery scenarios and exercises
Communicate with clients to inform issue status and impacting events
Raise defect to development team for code amendment
Proactive engagement and management of clients to ensure GS&I Technology’s understanding of incidents,
Bachelor's degree (preferably in Computer Science), specialized training and/or equivalent work experience
3 + years of programming / application development & support work experience
Energetic and highly self motivated
Effective communication skills with a diverse audience (technical and non technical)
Ability to adapt to new technologies
Able to work under pressure to resolve issues affecting production services
Able to provide off hours / weekend support at times
Ability to oversee multiple, complex issues
Strong analytic and troubleshooting skills
Experience supporting applications developed in Core Java, J2EE, Spring and Hibernate, Web Services, Databases,

Application Support Analyst Resume Examples & Samples

Ability to work in a matrix managed organization
5--7 years of SharePoint administration required
Experience creating system documentation and Run Books

Application Support Analyst Resume Examples & Samples

Provide Level 3 support for a unique portfolio of static scanning tooling
Work with Line of Business AD teams to trouble shoot their scanning issues
Create processes and tooling to improve operational efficiency
Assist engineering with infrastructure requirements
Automate manual procedures
Perform controlled resolution of incidents and problems including prioritization and escalation when appropriate
Work with vendors in problem isolation and resolution
Monitor capacity
Ensure solid implementation of the product by performing rigorous integration testing of the entire application
Technical Experiencing of some of the following
Oracle Database 11g
Linux(RHEL)
Windows Server
Mac OSX
IOS
Android
Static Analysis
JSTL

Application Support Analyst Resume Examples & Samples

Responsible for managing & delivering Operate Support functions of the SAP Finapps applications
To work on Production support environment and manage client expectations in terms of delivery SLAs
To work in a team production support environment
Knowledge Transition on specific applications areas covering technical and work processand environment
Production support activities in Job Monitoring
Batch Monitor production support Application maintenance activities in catering to implementation of change requests
Support the Development/test environment for the build team's application changes using disciplined software development processes
Adherence to Development Life Cycle, PLC, IT controls and change control policies for all developments
Promote teamwork and a culture of continuous improvement
Production Support / Service delivery experience is mandatory
3-5+ Years of application support work experience
At least 3 years of support experience in SAP Accounts Payable and Fixed Assets modules
Expertise in Accounts Payable and Fixed Assets module and good skill set in AR, SD and MM modules
Good communication skills & PLC understanding
Exposure and experience to work in a production support team for multiple locations
Self confident, self directed, and ability to work with various levels of staff and management
Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities
Skilled in problem solving and analytical reasoning
Ability to work well in a team-oriented, agile environment
Strong analytical skills and an eagerness to learn new technologies

Application Support Analyst Resume Examples & Samples

Provide day to day application support for a 7x24 global support model team within Funds & ECM core distribution business
Work closely with other Support, Development, Infra and QA teams for a smooth execution of production deployments
Investigate and analyze production issues and resolve issues in a timely manner – good troubleshooting skills
Ensure daily app heath checks and better user experience by minimizing critical or high priority issues
Work with the global leads in coordinating with the Development and Infrastructure teams to address and resolve issues. Conduct RCAs, Raise defects, and assign to appropriate teams
Use a ticketing system (HP Service Manager) to log all issues
Pro-actively monitor the alerts, Web and Database systems performance
Write and maintain run books and application support documents
Follow the appropriate Change Management Process for production deployment
Prod on-call team rota and extended weekend maintenance/releases support
Participate in Disaster Recovery testing
Team Player – work with multiple teams, vendors and groups
Detail Oriented – Can organize and work with multiple systems
Ability to manage and prioritize multiple issues; work under pressure
Adaptable and able to quickly learn new processes and/or technologies
Experience in the Financial Services Industry is a plus
Preferred Asset Management or Trading business knowledge

Application Support Analyst Resume Examples & Samples

Influence production stability through strong production readiness management
Develop and distribute accurate performance metrics
Support information gathering for the audit and ITRisk agenda
Implement minor application code fixes and data updates via SQL updates
Articulate the business value and impact of advanced technical and non-technical information
Identify when issues need to be raised to management and/or vendors for assistance
5+ years of experience in information technology with an emphasis on application support and Java development
Proven experience with SQL (any dialect)
Demonstrated experience with Oracle
Proven hands on experience with java development, including experience with Struts, GWT, Spring, Hibernate, Drools, and Java Script
Excellent written and verbal communication skills with various levels of an organization
Ability to influence and lead technical conversations within other IT groups to guide problems to resolution
The following skills are pluses
SQL Server 2005/2008
Basic understanding of ETL technologies for supporting data extraction, loading and transformation
Incident management life cycle skills and experience
Experience developing system metrics and stability reporting
Knowledge of Problem and Change Management processes and tools
Experience with any of the following applications: LPSDesktop, Equator, FORTRACS, DLSS, Breach Letter Tool, FANDS, FNC CMS, Agent Desktop, LISA

Application Support Analyst Resume Examples & Samples

Close liaison with the business users of the Barclays iPortal service
Ensure maximum availability and serviceability of iPortal
Close liaison with the Change/Configuration/Release Management and Help Desk Functions
Knowledge and use of the change/configuration management system
The drawing in of specialised expertise wherever appropriate, and the provision of advice and information aimed at minimising the occurrence and impact of service incidents through process improvement

Application Support Analyst Resume Examples & Samples

Provide Level 2 support to internal business users
Work closely with business in managing day to day issues, resolve user queries
Perform daily health checks of the application, job schedules and infrastructure supporting the application
Three to five years of Java/J2EE, web services, XML, HTML and SQL
3+ years of experience with Oracle and UNIX
Comfortable operating in a high pressure environment while managing incidents across a global business
Core Java, Servlets, JSP, JDBC, Weblogic

Windows & Unix-application Support Analyst Resume Examples & Samples

Represent the Production Support organization on company-wide project teams
Prioritize workload, providing timely and accurate resolutions
Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect
Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
4 – 6 years of experience in application support and development or related experience
4 - 6xperience supporting applications in Financial Domain, including Equities, Fixed Income Products, Auto Finance and Student Loans
Experience in Incident Management, Change Management and Problem Management

Application Support Analyst Resume Examples & Samples

Feels comfortable working with user interfaces where simplicity for a user is a key success factor
Participates in design reviews and provide input to design recommendations
Review existing applications to determine how key data can be gathered for mission critical reporting
Develop, code and deploy high profile metrics which monitor and support the environment
Responsible for ensuring the applications work with browsers our end-users use, not what’s available
Participate in code reviews and ensures that all solutions are aligned to predefined design specifications
A well-rounded professional who can connect the dots between business-needs, innovation and good design
A self-starter who can effectively balance and prioritize multiple projects concurrently
Feels comfortable in connecting a presentation-tier model to a services-based architecture
A subject-matter expert in cross-browser/cross-platform development, testing and problem resolutions
Minimum 2-3 years of hands on software development in professional environment
Minimum 2 years experience as a key, hands-on HTML, CSS, JavaScript developer on a front-end team
Proficient with SQL Server Reporting, SQL Server Databases, Oracle Databases
Familiar with UNIX
Adheres to coding standards, procedures and techniques contributing to the technical code base including any required documentation
Excellent analytical, organizational and problem-solving skills coupled with a strong work ethic
Comfortable working with network administrators to solve web application issues in development and production environments
Has a strong knowledge with hand-coded HTML, CSS, JavaScript & JQuery. JSON, AJAX and XML knowledge are a plus
Possesses an understanding of client-side and back-end code integration including best practices. Experience with JSF, JSP, Struts, Spring MVC is a plus
The candidate should have at least 4 years as a key, hands-on HTML, CSS, JavaScript developer on a front-end team. Samples of work are a plus

CIB Tech-geneos Application Support Analyst Resume Examples & Samples

Production support services including on-call and weekend release responsibilities
Planning, engineering, deployment and support of monitoring and other automation and testing tools
Provide SharePoint administration support including, new site requests, governance over existing sites, and produce FAQ’s to reduce call volume
Develops automation opportunities to reduce manual SharePoint support responsibilities such as Application On-Boarding and Data Management
Bachelor’s degree or 2+ years of analytical work experience
Minimum 1 year of experience with SharePoint 2010 Site Collection Administration; excellent skills with features such as workflows, dash boards, KPIs, web parts, granular site permissions, site maintenance, libraries/lists. Knowledge of integration with other products is a plus
Ability and willingness to develop technical SME and business knowledge
Logging, analyzing and managing queries, problems and incidents to resolution
Intermediate UNIX Solaris and Linux RHEL, Windows server knowledge
Excellent analytical skills. Excellent trouble shooting skills, Technical documentation skills
Intermediate knowledge of Excel and PowerPoint
SharePoint 2013 experience is a plus

Application Support Analyst Resume Examples & Samples

Day to day technical support of the Finance Workstation and Risk Treasury website suite of applications
Provide analytical and technical expertise within the team
Ensure incident and problem management, change management and request fulfilment on behalf of customers are carried to the best levels possible
Liaise with multiple technology teams (support/development/platform) to ensure high levels of service are maintained, and issues are resolved or escalated appropriately
Understand and troubleshoot complex business and financial queries pertaining to the Risk Treasury and Finance Desk business
Investigate production issues and problems performing appropriate problem solving tasks
Cover rotating shift pattern as part of a team to cover core hours of 07:00-19:00, as well as weekend and on-call coverage on a rota basis as required
Diagnosis and resolution of trade floor client issues and escalation of problems to the appropriate development teams, using the standard problem management tools (ServiceNow)
Interaction with business support groups (Middle Office, Product Control, Trading support groups)
Project based work in areas such as continuity of business testing, UA Testing/release co-ordination of new functionality
Experience working in a support environment
Understanding of issue and problem management methodologies
Knowledge/experience of problem management tools
Experience using call/ticketing software SQL
Significant experience Linux
Significant experience
Shell scripting
Experience using/troubleshooting Office with emphasis on Word, Excel and PowerPoint SQL
Significant Oracle/Microsoft SQL knowledge and practical usage. (Ability to create adhoc SQL queries and reports)

Project Application Support Analyst Resume Examples & Samples

Identifies opportunities to automate manual workloads and develops tools to improve process efficiencies through Tidal to replace CRON scheduled Jobs
Collaborate on a multi department project to automate the Nielson Rating Download, EDI contract files upload and matrix management reporting needs of support data both graphical and textual based format
Works collaboratively on automation projects with the development and QA teams to increase productivity through the integration of systems reducing the need for manual processes
Review, recommend and implement operational improvement to support an increased automated work environment
Provides on-site support to business partners during custom ESD application deployments
Is the primary point of contact and Application Support’s subject matter expert for custom ESD application deployments
Implements support and training plans to prepare Support teams for upcoming Application deployments
Identifies recurring application problems and collaborates with development teams to resolve
Troubleshoots and resolves complex application problems
Minimum of 2 years of experience in IT and at least 1 year experience in Application support OR the equivalent
Oracle 11G SQL and PL/SQL
A working knowledge of one or more: Java, Java Script or .Net
Linux and Linux Scripting
TIDAL Enterprise Scheduler or equivocate enterprise job scheduler
Scripting Language, ie Pearl, Python
MicorStrategy Reports and Dashboards
2 years of Customer Service experience
Bachelor’s Degree in IT and a minimum of 2 years of experience in an IT Support or development environment

Application Support Analyst Resume Examples & Samples

Application Operational Support experience
UNIX experience is preferred
Windows experience is preferred
Structured knowledge of Software Development Lifecycle with experience related to Implementation and Support
Capable of independent problem solving
Applicant should have the ability to engage in production support issues and determine root cause for application problems and issues

Senior System & Application Support Analyst Market Data Resume Examples & Samples

Evaluating current and new products - work independently with vendor and service provider, develop test strategy and methodology in accordance with business requirements, execute test plans and produce reports on test results and feasibility study on technical aspects
Analysing - Plan, architect, analyse and develop of enterprise technology solutions that satisfy business requirements for large complex systems
Development - Lead cross-functional development/integration projects requiring interaction with end-users and external technology providers, including real time messaging API development and integration; Database design and data management, etc
System engineering - Implement complex globally distributed high availability real-time market data systems, integrate with trading and risk management systems, make standard modifications to existing applications and modules in accordance with high-level specifications, application support and industry standards
Testing and Quality Assurance - Support the application in QA and production environments
Stakeholder Management - Proactively interact with Operations and Business teams for requirements clarifications, extensions, and planning. Communication to stakeholder on regular basis and on escalation basis
Technical Excellence - Continuous process of enhancing technical skills in order to provide best in class technology solutions that meet or exceed business drivers. Maintain competence in relevant technologies
Adheres to corporate policies and best practices to ensure internal and external audit and regulatory compliance in the areas of security, control and standards are upheld
Contributes to BMO Financial Group’s overall business results by making recommendations that significantly improve operational efficiency and effectiveness
Possesses a BS/MS in Computer Science or computer engineering
Exhibits in-depth understanding of relevant technologies: OS and virtualization platforms (Windows, Linux, VMWARE) , Message systems and protocols (MQ, Tibco/RV, JMS, persistent message, non-persistent, FIX, XML, Web service) Network(TCP/IP, switching, routing, multicast), Low Latency
Good understanding of Object Oriented Programming, Experience with programming language Java, C++, .NET
Good understanding of Web Services protocols and architectures - REST, SOAP, XML, PHP, etc
Knowledge of Financial markets a plus. Interest strongly recommended
Proficiency in technical authoring using Visio and other office tools

Application Support Analyst Resume Examples & Samples

Coordinate with developers better with respect to incidents/defects
Work with developers real time and, hence, build better capability within Live System Support (LSS)
Revert back with queries posted by developers within their time zone and, hence, reduce turnaround time
Providing 24x7 live system support (as per rotation shared with the team)
Service improvement
Pre- and post-implementation support for business-as-usual releases
1+ years’ experience with Incident and Problem Management in a support role
2+ years’ experience with Perl scripting
2+ years’ experience with Unix / Linux shell scripting and basic commands
2+ years’ experience with database languages such as PL/SQL, MySQL, Oracle
2+ years’ experience with Java-Script, JQuery, Coffee Scripts, HTML, CSS

Application Support Analyst Resume Examples & Samples

Delivery of 2nd / 3rd Line Application Support services for the following application(s)
Collection and fraud applications such as Debt Manager, Payware and Falcon
Maintaining system availability and supplementary services within SLA
Carry out Incident/Problem Management activities according to the process, procedures, and work instructions
Monitor and resolve the overnight UK and SEC application batch failure to utilize the time difference of USA and other countries
Incident registration, initial support & classification and update Incident records
Incident Resolution Coordination with 3rd parties - managing conference calls
Provide the end-user with status updates concerning Incident records
Identify opportunities for improvement
Obtain the technical and organizational knowledge required to perform these activities
Pro-actively keep informed of current and past Incidents, Problems and Known Errors (e.g. if there is a network outage, all Service Desk staff are to be aware)
Maintain all formal controls, documents and records to auditable levels and in compliance with current AD Application Support operation procedures and documentation standards
Ensure key application functions and scheduled activities are completed in a timely manner and within SLA
As directed by Application Maintenance and Support manager, participate in project/change activities relating to the application(s) under support, including (but not restricted to)
Review Project documentations
Implementation Support
Demonstrable understanding of the Card Industry – specifically in collection & risk (card issuing will also be considered)
3+ years’ hands-on experience with Mainframe – COBOL, JCL,DB2, REXX
Basic skills on Unix, database (Oracle and DB2 SQL queries)
1+ years’ experience with tools such as TWS (mainframe scheduler), SPUFI, File-AID, Endeavor

Application Support Analyst Resume Examples & Samples

Database knowledge of Sybase/Oracle
Unix / Shell scripting
Schedular (Control M / Autosys)
Knowledge of Fixed Income products is a plus

Application Support Analyst Resume Examples & Samples

· Maintain Business Process Indicator of 99.99% or higher. This includes monitoring of the environment, managing, tracking, and resolving incidents and escalations
· Analyze data processing problems to implement and improve resiliency of the application supported
· Performing RCAs for production incidents and preventing reoccurrences
· Coordinate and perform deployment, installation, configuration, troubleshooting, maintenance and support of production and non-production environments
· Building tools to enhance the support function
· Participate in on-call rotation for application support, including weekends and off-hours
· Improve productivity, supportability and efficiency by automation of repeatable tasks using tools and scripting
· Create and improve system documentation (Run books, FAQs)
· Produce production metrics
· Build and foster relationships across multiple organizations
· Participate in Disaster Recovery events and Major Event Changes
· Performing a daily health check of intra-day/overnight system batch processes
· Ensure infrastructure has adequate capacity and are refreshed on a periodic basis
Customer Service Orientation - build positive working relationships with clients at all times providing realistic information and managing their expectations
Ability to work in a matrix managed organization with strong focus on delivery
Proven operator in high pressure, complex environments. Ability to concisely & precisely communicate with all the stakeholder groups
Informatica Power Exchange
Strong working knowledge in UNIX/Linux/Windows environments
Reporting tool experience in Crystal Reports or Cognos
Understanding of MQ, ISS services, Autosys, SSRS, and Qlikview

Application Support Analyst Resume Examples & Samples

3+ years hands-on experience in designing and developing C# applications
3+ years of experience with MS SQL including stored procedures, table design, indexing techniques, transactions and performance optimization
3+ years of experience performing GUI development using WPF
Solid experience with database technologies, ideally Microsoft SQL or Oracle
Self-started with excellent problem-solving abilities
Business and technical analysis skills
Strong team player, able to work as part of a globally-distributed team
Investment banking experience with business knowledge around Risk/pricing/marketdata
Good Unix knowledge
Understanding of ITIL methodologies
Experience of business-aligned application support in a demanding environment
Excel/VBA
Scripting experience, e.g. Python

Application Support Analyst Resume Examples & Samples

Bachelors degree in a technical discipline from a top-tier university
2+ years system/application support experience
2+ years of technical experience working in a Windows Server-based environment
2+ years of experience with database technologies, ideally Microsoft SQL or Oracle
Strong Business and technical analysis skills

Application Support Analyst Resume Examples & Samples

Bachelor's Degree and at least three years of experience in computer Help Desk support
Strong written and oral communication skills via e-mail, over the phone and in-person
Strong background in help desk ticket/issue management
Comfort and ability to work directly with end users, including the ability to translate technical terms into non-technical language
Ability to ascertain the criticality and priority of incoming requests
Functional knowledge of clinical web-based applications

Application Support Analyst Resume Examples & Samples

Providing subject matter expertise in the management of the Book of Record Suite of Applications, with specific focus on the
Providing subject matter expertise and use of incident/problem management skills in the daily production support of high
Taking a lead role within the team for a group of applications including managing SEV 1/2 issues, communicating status
Assist in performing trend analysis reporting to capture and highlight repeat/common types of failures and make
Strong communications and interpersonal skills will be required to work effectively while supporting other members of the

Application Support Analyst Resume Examples & Samples

Review and assign Software development and support requests on behalf of the team as they are received
Manage and report on all support tickets relating to managed applications
To respond to all Support tickets within an agreed timeframe
To ensure that support tickets are escalated where necessary, and that all tickets are closed off correctly, with communication to the requestor
Facilitate the communication of requirements between operations and all relevant business or support units. May involve facilitating meetings
Continually review application functionality in line with operational needs and processes with a view to recommending enhancements
Conduct analysis, both historical and current of all ongoing projects
Responsible for recording results and trends of past projects and analysing the trends of current activities
Overall responsibility for continually auditing, reviewing and improving processes
Must have good SQL skills
High proficiency in Excel
Experience Of Working in an operation/Software Support environment
Experience of Working in a Reporting/Real Time management environment
Experience of working independently with minimal supervision able to complete multiple tasks within set deadlines in a fast paced work environment
Planning and Organising skills

Trade Application Support Analyst Resume Examples & Samples

System monitoring through the use of real time monitoring tools
Able to provide proactive and reactive support to application and operational issues across both production and non-production environments
Liaise with other support and development departments where necessary to ensure incidents are resolved
Manage their enterprise backup and anti-virus solution s, including offsite visits where appropriate
Review and implement improvements to their support process and monitoring where appropriate as well as ensuring operational documentation is kept up to date
Follow their release and change process to complete deployments and change successfully
Plan, execute and review maintenance tasks and deployments between IT and development teams
Maintain personal/professional development to meet the changing demands of the role, participate in appropriate training and encourage/support staff in their development
Take all reasonable steps to ensure appropriate confidentiality
In all internal and external contact, present a professional and positive image of the organization whilst developing constructive relationships
Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role
Experience of Red hat Linux
Experience of SQL script writing
Knowledge of Microsoft Windows Server 2000/2003
Experience of supporting Java applications is (desirable)
Experience of working within financial industry is (desirable)

Application Support Analyst Resume Examples & Samples

Works with team to create in-house tools to support the automation of manual support processes
Works collaboratively on automation projects with the development and QA teams
Provides on-site support to business partners during custom ESE application deployments
Assists business partners with application specific technical questions and maintains knowledgebase articles
Assists other team members in the Creation of architectural work-flow documentation used to identify application flows and points of failure
Tracks user issues and keeps an open line of communication with other IT Support Tiers including Support Analysts, and development
Documents issue resolutions in accordance with service level agreements
Provides after hours and/or on-site support to end users
Easy Vista (Or other service management tool)
Superior customer service, communication, and documentation experience
TIDAL Enterprise Scheduler or equivalent enterprise job scheduler
Java, Java Script or .Net
MicoStrategy Reports and Dashboards
Practical experience working in any aspect of media/television
Bachelor’s Degree in IT or related field and/or equivalent work-related experience

Application Support Analyst Resume Examples & Samples

Production management
Applications delivery
Local coordination for day-to-day technology related matter to CIB Banking business and key external partners (FSS, FSA, KFTC, MSPs and vendors) in Korea
Local coordination and project management for Korea projects
Participates in key global or regional projects for expansion of the business in Korea
Vendor management
Degree in Computer Science
At least 8 years of experience in banking applications team in a corporate banking environment
Experience on Cash and Trade products such as Internet banking / Sweeping / Clearing
Experience on KFTC business (especially Hofinet, CMS, eGiro and eNote)
Experience on Korea Internet Banking environment
Familiar with Korea banking regulatory requirements and experience on Korea local regulation related work from FSS / FSA / KFTC
Experience partnering with business on the technology agenda (production and investment)
Experience in BAU support

Application Support Analyst Resume Examples & Samples

Problem and opportunity definition
Performing data mining to produce operational and analytical adhoc reports in various formats
Designing and maintaining standard recurring reports
Performing data and system parameter maintenance
Analyze adhoc report requests made by internal Business partners. Design, build, develop, and maintain adhoc reports using SQL in order to meet the Business needs
Provide end-user support of the SMS application. Work with FTT and end-users to analyze reported problems, perform root cause analysis, and execute or implement solutions as required
Attend training, implementation planning and other project meetings as required with respect to SMS application enhancement initiatives
Perform time tracking and other administrative duties including attendance and participation in departmental and team meetings
Intermediate to advanced knowledge of SQL
College or University accreditation with emphasis on business or computer systems preferred
IFIC Operations, IFIC Sales, or CSC accreditation preferred
Solid understanding of Transfer Agency systems
Must have strong analytical, problem solving and decision making skills
Solves routine problems of moderate scope and complexity, following established policies and procedures
Desire to know our business and understand how our business is represented by our database
Ability to work independently with minimal direction, understanding span of control to escalate issues to appropriate level
Applies knowledge learned through experience to be able to resolve non-routine and/or moderately complex problems
Advanced knowledge of MS Excel including creation of pivot tables would be an asset

Application Support Analyst Resume Examples & Samples

2) Manual Sanity monitoring of critical applications on a daily basis in production
4) Need to handle support for both WINDOWS & UNIX based environments
5) Has experience in UNIX Shelling scripting, Java J2EE application, WAS Admin, Unix admin, Oracle 10g basic knowledge
7) Monitoring tools knowledge (Tivoli, Wily)
9) Should be proactive be able to handle high visiblity calls with atmost attention to detail
10) Should be alert and able to act quickly in case of incidents

Application Support Analyst Resume Examples & Samples

Performing Helpdesk operations, assisting in solving technical user questions along with assigning incoming service requests over to the other BSC analyst on the team to ensure timely and high quality responsiveness to the users of the data warehouse
Provide information, tool expertise, and ad hoc consultative services for the information warehouse user community
Ensures that solutions to business questions are answered, documented, and made available to both the BSC team and the user community for future reference
Provide training to users in both the tools needed to access and leverage the Data Warehouse, and on the contents and structure of the data contained in the Data Warehouse to maximize the user community’s effectiveness
Communicates with key resources, provides issues assistance & level II support to ensure excellent and timely service to the user community. Contacts include analysts, middle and senior level managers in both the business and IS community
Maintains the request tracking system for the helpdesk to support service level agreements and related, daily, weekly and monthly reporting
Facilitates the communication of system changes to the Data warehouse environment to the user community. This includes: system availability, scheduled downtime, data availability and relevant issue management
3+ years experience working on Data Warehouse related systems/platforms
Computer literacy/proficiency in data query tools such as SAS, SQL, Teradata, Oracle, UNIX, and MS Office
Strong analytical & technical skills
Proven record in problem solving and business innovation
Comfortable in a fast and dynamic environment and ability to handle multiple tasks simultaneously
Prior helpdesk and training experience desired
Industry knowledge including understanding of general information requirements for customer marketing, management and risk functions
Teradata, DB2 and Oracle experience preferred
Ability to work independently and very self-motivated. Project management skills a plus
Bachelor’s degree in Computer Science or related field of study or equivalent relevant experience as an Application Support Analyst

Application Support Analyst Ayala Avenue Resume Examples & Samples

Take ownership of operational issues and perform both short-term resolution, and development of preventive measures for the longer term
Responsible for application flow, including configuration, scheduling control and scripting
Knowledge of SQL and Unix is an advantage
Contribute and deliver Operational improvement projects

Application Support Analyst Resume Examples & Samples

Actioning and/or being accountable for requests and issues raised by Clients and ensuring they are resolved in a timely manner with highest degree of customer service
Working effectively with customers and other IT teams within the organisation to ensure requests and/or issues are understood and directed to the correct teams for effective actioning
Ensuring effective communication and cooperation with customers and other IT teams within the organisation for Incident Management and escalation
Ensuring that incident, problem and change management; and BCP processes & procedures are followed and adhered to with respect to this environment and the applications it hosts
Continuously reviewing and proposing improvements to operational processes and procedures
Actively contributing to knowledgebase documentation associated with the service
Exposure to banking or financial institution applications
Practical experience with either Sybase, Oracle and SQL Server databases - SQL, Stored Procedures
Practical experience with Remedy or similar IT Service Management software
Practical experience with Windows based and Unix based operating systems
Experience with working on workflow applications – workflow automation software like Pega

Application Support Analyst Resume Examples & Samples

Participate in 24x7 on-call roster or support coverage to cover any shift (ie day, mid, night) as required
Build and maintain strong relationships with the business
Engage in operational support activities, utilising specialised technical expertise as required by a business group
Perform application change management activities as assigned by the business
Implement ITIL principles in incidents, problem solving and change activities

Front Office Application Support Analyst Resume Examples & Samples

Work closely with business stakeholders and deliver prompt responses to queries from the business
Support key equity derivative trading and execution platforms including 4SF, ORC Trader, PATS Promark, TradingScreen and Macquarie Systems
Incident, Problem and Change Management
Project manage operations components of key systems upgrades e.g. system upgrades
Experience working with equity derivates, equity finance or other front systems
Previous experience with 4SF and ORC Trader would be very highly regarded
Understanding of the FIX protocol

Application Support Analyst Resume Examples & Samples

You will take ownership of operational issues and perform both short-term resolution, and development of preventive measures for the longer term
Offer consultancy and hands-on support for the transition of new services into the production environment
Work closely with peers at other geographic centres around the world using a "follow the sun" model of application support
Conduct capacity planning and management review on the application set
Identify potential threats and mitigate risks, act as a guardian of production services and change procedures are followed

Application Support Analyst Resume Examples & Samples

Providing subject matter expertise in the management of the Book of Record Suite of Applications, with Specific Focus on the
Providing subject matter expertise and use of incident / problem management skills in the daily output of medium high
Taking a lead role in the team for a group of applications from 1/2 SEV Including managing, communicating status
Assist in performing trend analysis reporting to capture and highlight repeat / common kinds of failures and make
Strong communication and interpersonal skills required to Work Effectively Will Be Supporting --other while the members of the

Oracle Application Support Analyst Resume Examples & Samples

Responsible for supporting, providing subject matter expertise and configuring Oracle Application modules in the supply chain, source-to-pay and record-to-report tracks, including the Oracle Inventory, Fixed Assets, Purchasing, Accounts Payable, iProcurement and General Ledger modules
Works closely with the business teams to understand current processes, develop innovative solutions by re-engineering processes, and ensuring the deployed solutions meet our growing and evolving business needs, with a goal towards achieving a higher maturity level
Provide expertise from a process perspective, leveraging the awareness of Oracle process strengths, supported best practices and assist in defining future direction
Leads effort in identifying and resolving problems in Production
Analyzes regional data to define operational metrics, KPI’s
Presents information visually in the most intuitive and aesthetic manner using dashboards to foster a culture of data driven decision making
Interpret customer business needs and translate them into application and operational requirements
Develop and maintain a well-coordinated internal relationship with key decision makers and with the wider IT organization
Lead/Support all business readiness activities including end user training, product testing and roll-out

Application Support Analyst Resume Examples & Samples

Design and develop beautiful, simple, action-oriented email templates in support of segment marketing, lifecycle and operational emails
Create static on-site and off-site marketing assets that are impactful, on-brand, and drive the desired response
Create multiple design options for large and small web and native features that achieve desired user outcomes
Be familiar with the concepts and tools for digital A/B testing, and design various alternatives that can be tested and measured to identify the best performing version
Quickly turn vague requests into sketches and wireframes that flesh out design objectives and identify possible solutions

Application Support Analyst Resume Examples & Samples

Prioritizing and resolving day-to-day systems issues and client requests
Effectively managing client expectations and escalating where appropriate
Involvement in a number of projects ranging from software upgrades, to business-driven enhancements
Exposure to delivering enterprise level business wide support services
Excellent customer service capabilities
Strong interpersonal skills and ability to be a team player

Application Support Analyst Ayala Avenue Resume Examples & Samples

Participation in 24*7 on-call roster
Involvement in application build and deployment activities
Assisting with process improvements, systems integration and BCP efforts
Strong problem solving skills, with accurate decision making abilities
A degree qualification or equivalent in a relevant computer science discipline

Application Support Analyst Rmg & Risk Services Resume Examples & Samples

Acting as point of contact for the business supporting a number of business-critical services and applications
Managing tasks and resolving day-to-day application issues and client requests
Effectively managing client expectations and escalate where appropriate
Assisting and/or driving process improvements, systems integration and BCP efforts
Building and maintaining strong relationships with the business
Preparing regular operational reports and do in-depth service analysis and follow-up

Lead Application Support Analyst Resume Examples & Samples

Strong EBS O2C business processes knowledge and concepts, so when you interact with a Customers/Partner teams, you are able to speak their business/functional language, and win their confidence quickly
Demonstrated track record in the implementation and support of Oracle Applications 11i
Good understanding in Oracle Standard interfaces and integrations and experience working in oracle custom modules
High flexibility so you remain agile in a fast changing business and organizational environment
Analyze work load, determine best practices and implement changes to improve productivity
Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities
Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams every hour
Good understanding in Incident, change and problem management
Knowledge on tools like Kintana, PPM, SFDC, ticketing systems
Strong problem solving skills so you can quickly narrow down to the root cause of the issue reported
Proactively contribute to improve the team efficiency by sharing knowledge, providing feedback about best practices, designing tools / utilities etc
Serve as Situation Manager on highly sensitive issues
Formal mentoring for promoting the technical and professional development of others

IT Application Support Analyst Resume Examples & Samples

Participate in core internal Ford team to manage daily operations of applications utilizing standard ITIL V3 tools
Ensure Critical Success Factor (CSF), Critical to Quality (CTQ) and Key Performance Indicators (KPI) are met for these applications
Interface with Business IT and business owners to prioritize improvement efforts
Assist with problem solving on various support tickets as needed
Work with other IT teams (DBA's, server operations, OpsControl, etc.) to meet application requirements
Champion documentation creation and maintenance including: operational processes, incident resolution procedures, maintenance of knowledge articles
Identify and implement process improvements in collaboration with the business and Application development teams
Track and incorporate metrics and data to drive team priorities and utilize problem management processes
Knowledge of Agile and ITIL
Knowledge of infrastructure components (database, application, web server etc.)
Experience in a diverse global team environment

Application Support Analyst Resume Examples & Samples

Managing user requests for ticket management
Add on functionality (add new function to existing clients); user and client
Administration user incident management and on call rotation by roster

Application Support Analyst Resume Examples & Samples

Case management using the HP SM9 tool for over 30 applications
Problem investigation and resolution
Provide Impact Assessments for QCRs
Enhancements and modifications of applications
Deployment and testing of application fixes and changes
3rd party vendor liaison
Customer liaison
Participate in continual service improvement
Customer and Service focused
Good communication skills – both verbal and written
Building good relationships with other HP teams and third party vendors
Ability to interface with staff at all levels in the HP and client organisations
Proactive and excellent problem solving skills
Good organisational skills
Good analytical skills
Experience of working successfully under tight time constraints and/or to changing work requirements and/or priorities
Experience of working successfully within groups/teams
Knowledge of Microsoft Products (Word, Excel, Outlook)
An understanding of testing tools, unit and integration test scripting and testing methodologies
Able to apply consistent quality and security standards
Minimum 2 years’ experience of Application Support
An understanding of modern Software Configuration Management(SCM)
Knowledge of Application Development
Knowledge of ITIL Service Operation processes (in particular Incident and Problem Management)
Knowledge of ISO2000
Knowledge of XML
Knowledge of DQL
Knowledge of Oracle SQL

Application Support Analyst Resume Examples & Samples

0 to 1 year experience
Graduate of IT or any related computer courses
Proficient with the English language both written and oral
Has good communication and interpersonal skills
Has a good knowledge of Microsoft Office applications i.e. Outlook, Word, Excel, Powerpoint
Proficient/knowledgeable in SQL is a plus
Prior experience in Technical Support is a plus
Work is GLOBAL and may be assigned to any shift as needed
Willing to be rotated as needed
Willing to work during Holidays
Willing to work on graveyard shift (NALA)

Application Support Analyst Resume Examples & Samples

Technical support for ESM Integration Framework and Event Automation (IFEvA) applications
Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
Integrate technical knowledge and business understanding to create superior solutions for HP and for customers
Incident Management, Problem, and Configuration Management activities
Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer/HP
Provide continual improvement recommendations/direction setting advice within work team
Balance internal needs with customers’ requirements
Work as part of a team, which may be virtual, global, and/or multi-functional. Seen as a resource to the team within area of technical responsibility
Required skills: Windows Server, .Net 4 framework, WF/WCF, SQL Server, XML , Web Services, Production support
Preferred skills: C#, Fundamental ITIL knowledge

Application Support Analyst Resume Examples & Samples

3-5 years of relevant work experience
Experience/understanding of business process, business systems development and analysis
Strong analytical skills and writing skills, solid experience in writing functional and technical specifications a plus
Strong Mercury Quality Center skills
Strong Excel skills
Intermediate Power Point skills
Mainframe experience a plus

Oracle Application Support Analyst Ayala Avenue Resume Examples & Samples

Acting as point of contact for the business on support issues across a number of business-critical applications
Prioritising and resolving day-to-day systems issues and client requests in a timely manner, effectively managing client expectations and escalating where appropriate
Monitoring of critical applications and management of issues arising from alerts
Application maintenance related activities, such as month-end processing, license administration and environment management
Involvement in a number of small projects ranging from infrastructure / software upgrades, to business-driven enhancements
Testing of changes impacting CAF applications
Involvement in application build and deployment activities
Oracle Applications development experience
Oracle Open Interface and API experience
Performance Tuning of SQL and PL/SQL
Experience with Enterprise Reporting tools

Application Support Analyst Business Objects Administrator Resume Examples & Samples

5+ years of experience administrating SAP systems in RedHat/Solaris Server OS environments
Significant previous operational support and application troubleshooting (preferable in financial services) in SAP Business Objects Enterprise Administration (Central Management Console, Designer, Desktop Intelligence, Web Intelligence, InfoView, Import Wizard, Crystal Reports, Xcelsius)
Experience with production support of highly available applications
Experience with Apache Tomcat, WebSphere and Oracle 11g database
Experience with Universe configuration and row level securities
Experience with Webi reports using Universe and Custom SQL
Experience with Hyperlinks & bursting methods
Working knowledge of configuring the SAP integration Kit, Crystal SDK and Windows AD SSO
Deep knowledge of Unix/Linux and scripting
Strong technical background in networking, operating system, system administration and performance monitoring
Experience functioning as part of a software team, good communicator
Self-motivated and Responsible, able to own and drive a project when necessary
Extraordinary Troubleshooter with ability to diagnose and support mission-critical systems
Familiarity with setting up disaster recovery plans to insure continuity of service for a Business Objects installation
Intermediate proficiency in managing performance monitoring and tuning in a Business Objects environments
Understanding of Custom access levels
Strong ability to work in a highly focused technical environment together with other motivated and driven professionals, as well as the ability to work independently
Strong organizational, multi-tasking and time management skills to meet deadlines
Excellent verbal/written communication and presentation skills

Gti-gid Application Support Analyst Resume Examples & Samples

Experience of working in an environment subject to Change Control, implementation policies and standards
Strong documentation skills, ability to organize and prioritize workload
ITIL Qualification

Project Application Support Analyst Resume Examples & Samples

Identifies opportunities to automate manual workloads
Reviews, recommends and helps implement operational improvement to support efficiencies in the team work environment
Works collaboratively on support and training plans to prepare other technology teams for upcoming Application deployments
Troubleshoots and resolves moderately complex application problems
SQL
Oracle 11G and PL/SQL

Application Support Analyst Ayala Avenue Resume Examples & Samples

Responsible for the continuous monitoring of software applications used within the Macquarie organisation
Ensure applications are working seamlessly
Ensure all ticket requests are attended to within the agreed target completion
Log and escalate issues that are detected to support teams
Monitor systems and log requests, issues and incidents arising from day-to-day operations
Determine manual actions that can be automated
Prepare regular operational reports and do in-depth service analysis / follow-up
Including but not limited to
Learning the global IT products and designs, and associated procedures and processes
Learning to work with the support tools required
Monitoring and reacting to alerts
Supporting the global infrastructure
Execution of infrastructure changes
Working with the global teams to implement new processes
'Gatekeep' the delivery of new services to the production environment
Basic knowledge on but not limited to

Application Support Analyst Ayala Avenue Resume Examples & Samples

Working with other application support teams to resolve issues
Liaise with vendor support contacts for the resolution of issues and bugs
Effectively manage client expectations and escalate where appropriate
Participate in a number of projects ranging from software upgrades, to business-driven enhancements
Participate in application change and deployment activities including changes between environment and after office hours and weekend implementations
Planning, executing and managing own tasks and responsibilities
Identifying improvement opportunities in the project /applications/processes
Providing status updates regularly in a timely manner and proactively
Implement and drive achievement toward business and operational support goals

Application Support Analyst Resume Examples & Samples

Troubleshoot, diagnose and identify problems using SQL, Toad and applications. Learn and comprehend current operational procedures within the applications as applied to the business. Identify problems that are re-curing (trends) and report to IS, vendor and management. Responsible for the documentation of the description of the Incident and Problem details and resolutions in the tracking system which is used to update the knowledge base. Advise management on any alternative action needed in the course of resolving or creating a work-around for problems in the business community. Interface between Developers, Project Managers and Vendors. Provide follow up support both verbal and written, for developers, technicians, vendors and users. Communicate enhancements to support services. Escalate issues to IT, IS and vendors 80%
Create and maintain trouble shooting guides and support documentation for the specific assigned applications. Meet with business associates to analyze trends and define resolutions. 15%
Attend meetings/seminars to obtain information useful to application support. 5%
Customer service skills
Basic SQL -required
Relational Database knowledge - required
Interpersonal and teamwork aptitude
Apparel Industry knowledge a plus
TechnicalSchool/ Bachelor degree in Computer Science
Minimum of 2-4 years of related work experience

Intern Application Support Analyst Resume Examples & Samples

Responsible for providing 24X7 Application Support across multiple visa applications
Responsible for applying code and operation break fixes and other proactive maintenance activities to keep the services up and running
Responsible for evaluating the Issues reported by Visa clients and members and providing ongoing solutions
Responsible for managing the performance and tuning of several Visa applications
Will be responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs
Work on automation initiatives
Must have a strong knowledge on Java/J2EE technologies
Candidate must have a strong demonstrated commitment to customer service, pro-active review of processes and procedures to continually enhance service quality, service delivery and support
Will work closely with areas across Visa including, Operations, Engineering, Service Product office, and Global Open System Development Lines
The candidate will be heavily involved in ensuring team meets all SLA's and team objectives
Must have a strong commitment to execution, follow through and timely communication

Application Support Analyst Unix, SQL Resume Examples & Samples

Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with full ownership of problems to resolution
Develop strong technical expertise in Equities technology and associated applications to understand the end to end transaction flows of applications across the production domain
Participate in ‘permit-to-operate’ reviews on Equities aligned applications to ensure application releases meet support criteria before being deployed into the production environment
Participate in occasional weekend support and testing around key deployments and business continuity exercises
Participate in a support shift rotation to ensure adequate global business support coverage. This includes occasional Sunday support
Experience working in a support capacity in a time critical environment, ideally with experience or exposure of working in a financial institution

Application Support Analyst Resume Examples & Samples

Responsible for leading and supporting Application Management business and production support tasks from North America
Prioritize issues, collaborate with respective stakeholders and lead application transition from North America
Be the voice of IT to business in addressing issues and reporting out status on periodic interval
Ensure timely transition of operational work for Application Management as per agreed time, costs and quality expectations
Liaise with Application Development, Technical Management, Business and other related stakeholders in resolving issues. Provide periodic updates to stakeholders on resolution
Ensure that the application adheres to defined IT Security and Controls
Ensure adherence to production support SLA / OLA
Ensure appropriate use of Ford IT processes, tools and methodologies
Lead aspects of Development to Support transition, knowledge transfer to offsite resources, support launches, co-ordinate post launch issue resolution and stabilization as well as workload management,
Have visibility of releases in pipeline, effectively plan out for building the resource and necessary skills required for support
Effectively co-ordinate periodic activities
Participate in preparing the deck for customer review and lead the review with customers
Build the knowledge, retain and sustain the knowledge with off-shore resources
Engage Shared Services teams for support and adherence to Ford IT’s architecture standards and processes within department as appropriate
Identify efficiencies and improvement actions to improve costs and deliverables
Works with Project Manager to implement organization wide/Corporate IT objectives
Act as a cover for other AP based applications for off-hour support as required

Fidessa Application Support Analyst Resume Examples & Samples

Provide Application Support for Institutional Fidessa
Scripting - using Perl / Shell / TCL for system monitoring, and setting up of intra-day/EOD reports
Implement new releases, bug fixes/patches/configuration changes into production
Liaison with Trading and escalation to Dev, Network, Systems, DBA etc
Contact Exchanges and Brokers/Vendors to resolve connectivity issues
Investigate trading issues identified by operations and/or front-office control
Problem Solve issues through investigation of relevant application logs
Creating queries to run reports for compliance enquiries
Provide early coverage, participate in weekend activity for street wide exchange and DR tests

Application Support Analyst Resume Examples & Samples

Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner
Maintain system support documentation for all supported applications, ensuring it is kept up to date
Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients
Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation
Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed
Provide out of hours, weekend and bank holiday support when required as agreed with Team Lead
Assist with small enhancements on supported systems from time to time
Minimum 2 years of analyzing business or technical problems, and of proposing and implementing solutions preferred
Exposure to proven systems development experience using structured methods an asset
Formal training in systems analysis and computer programming an asset
Understanding of relational database design and development life cycle principles an asset
Experience working within the Investment Services industry in either a business or IT related role
Must have strong problem solving capabilities with an analytical, methodical approach
Must have experience analyzing business or technical problems, as well as proposing and implementing solutions
Have a working knowledge of supporting software/systems and how to report problems concerning business applications and data extracts
Possess a good understanding of the business drivers within an investment services company
Must be capable of communicating and negotiating effectively with all levels of user; both verbally and in writing
Have a strong desire to learn and progress (motivated enough to self learn)
Desire to stay abreast of new development tools and methods
Must have good organization and planning skills
Be able to work under pressure and multi-task
Have the ability to manage conflict
Good inter-personal skills combined with willingness to listen to users, ability to analyze requirements / problems and to propose innovative but workable solutions
Application Support - Experience with VB.Net/C#, Sql Server, Oracle, Web Services preferred
Data Support - Experience with Sql Server, Oracle, UNIX, Crystal Reports, BOXI, Informatica, and Autosys preferred
Data Support - Knowledge related to transmission methods such as NDM, FTP/SFTP or SDE preferred
Experience supporting and integrating custom applications with vendor packages and solutions preferred
Previous call center work experience a plus

Application Support Analyst Resume Examples & Samples

Provide first and second level of application support for Middle Office, Operations and Front Office teams which are located around the globe. Provide coverage which will require shift/rotation and occasionally might include weekend work to primarily India hours of operation; Work day will vary depending on shift and could start at 7 AM IST if on early shift; or end at 8:30 PM IST if on late shift
Manage end-user client relationship on a day to day basis
Resolve user queries as it relates to application support
Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
Perform post-release testing after application upgrades and/or releases. Perform desktop testing on disaster recovery environments
Be proficient in server side process management and configuration and able to do light Production deployments
Be able to deploy applications and troubleshoot defects
Applications that will be supported will include, but not limited to: GTS, APAR, TCFE, TCE, TPS, BIR
Bachelors Degree in Computer Science, Engineering or Business
Knowledge of SQLs, UNIX, Oracle, J2EE will be beneficial and preferred
Familiarity with AutoSyS job scheduler
Knowledge of Web based applications / architecture (certificates, IIS, Web Services)
Knowledge of Web Methods will be a huge plus
Ability to communicate directly with Business and Operations
Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
Results oriented and highly flexible
Must possess the ability to quickly adapt to new systems

Application Support Analyst Resume Examples & Samples

Monitoring and Resolving Peregrine tick
Extensive experience in supporting and troubleshooting J2EE web applications and databases
Bachelors’ degree in Computer Science or related field of study or equivalent relevant experience
Extensive UNIX and Windows O/S background

100

Application Support Analyst Resume Examples & Samples

Support multiple technology and application related projects
Collaborate with a team of application support personnel and web developers
Assist in developing project plans, timelines, cost estimates, assembling project teams, setting and leading project management calls, track deliverables, developing project reports, communications and updates, etc
Primary point of contact for support and development of internal and third party support applications
Conduct training sessions in support of new and existing processes and technology
Must be comfortable attending global conference calls, sometimes at off hours in support of global partners in different time zones
Lead in-person and virtual training sessions for new application users
Provide all level of customer supports for applications (phone/email)
Level 1 responder and manager in support of systems issues and malfunctions
Oversee quality control: ensure consistency, accuracy and compliance with system and company standards
Ability to work virtually and with a global team in multiple time zones
2+ years’ experience supporting projects for financial services, customer service or in the hospitality industry
Excellent Microsoft Office suite skills including Access and Project. Expertise in Excel and familiarity with PowerPoint are a must
Good understanding of technology and project management methodologies and principles
Impeccable attention to detail and accuracy
Experience with producing and distributing publicly facing materials
Ability to explain complex technology issues and concerns in non-technical ways
Bachelors in Information Technology, Operations or Business preferred

101

CIB Tech-f&o Application Support Analyst Resume Examples & Samples

Regional SME lead for Cross Asset Client Connectivity
Work with other JPMorgan Technology teams (Infrastructure, Network, Security etc) to manage the implementation of new solutions, while adhering to JPMorgan procedures and policies
Attend information sharing and group training sessions
Participate in out-of-hours support, testing & exchange upgrades when required
Must have previous experience with Fix and good knowledge of Fix protocol
Previous experience with Ullink (Bridge, OMS) a strong advantage
OS : MS windows, UNIX and/or LINUX
FIX protocol
Problem Solving Skills - natural inclination towards problem resolution
Language skills. Ability to converse in different foreign languages would be an advantage (e.g. Chinese / Cantonese / Japanese / Korean etc)

102

Application Support Analyst Resume Examples & Samples

Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
Develop and maintain relationships with technical staff, end users and clients
Demonstrate creativity, innovation and high performance
“Can do” attitude, which can identify problems, take ownership, and provide solutions
Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly
Hands-on experience in Production Support
Hands-on experience in data analysis/ SQL
Experience in UNIX shell or similar scripting languages
Strong analytical & trouble shooting skills required
Experience working in financial services industry supporting mission critical applications is a big plus

103

Application Support Analyst Ayala Avenue Resume Examples & Samples

Prioritizing and managing tasks and resolving day-to-day application issues and client requests
Liaising with vendor support contacts for the resolution of issues and bugs
Participating in a number of projects ranging from software upgrades, to business-driven enhancements
Incidents and problem queue activities support and closure
Implementing ITIL principles in incidents, problem solving and change activities

104

Application Support Analyst Resume Examples & Samples

Has SQL and UNIX project experience for 3+ years
Experience in L2 Production support
Well versed with ITIL v3 concepts
Willing to work in rotational shifts (APAC & UK shifts)
Preferably from BNFS domain
Need good analytical skills to drill down production issues
Good to have –

105

Contract IT Application Support Analyst Resume Examples & Samples

Liaison communication between IT groups and Application Project teams
Track status updates, changes, application account creations
QA application account creations, access, and use
SAP application troubleshooting
Documentation as needed – producing spread sheets, power points, etc
Follow security policies while carrying out support
Excellent communication skills via phone, email, and in person meetings
Attend and coordinate conference calls and meetings
Technical contact for application support and IT related issues
Resolve technical failures in a timely manner, track issues, escalations, & resolutions
Troubleshoot & solve common IT application issues
Work on projects as needed
Bring ideas for improvement forward
Support setup and use of mobile apps
Use ticketing systems for application end user support e.g. accounts, access, trouble shooting, and approvals
1-2 years of IT support
Strong customer service skills, including ability to listen, interpret and explain computer related concepts in non-technical terms
Windows experience required
Mac OSX support experience required
Experience with supporting web browsers including IE, Chrome, Firefox, Safari
Desire to multitask and solve problems efficiently and quickly
Hands-on experience with Microsoft desktop operating systems and software
Knowledge of Microsoft Active Directory,
Must have extensive knowledge of computer software
Experience with a corporate IT ticket system like Remedy
Experience with asset and software tracking preferred
SharePoint experience preferred

106

Application Support Analyst Resume Examples & Samples

Work closely with business stakeholders and deliver prompt responses to queries from the business
Support key MAM Front and Back Office Systems including Composer, Dimension etc
Be pro-active in process improvement/automation to resolve regular operations issues
Project manage operations components of key systems upgrades e.g. Trading System Upgrades
End to end problem management responsibilities
Unix shell/DOS batch scripting
SQL Scripting, ideally with Oracle/SQL Server
Java skills preferable
Previous Control-M Batch experience preferred, but not essential
Familiarity with ITIL Incident/Change/Problem management
Ability to work in a demanding, fast paced funds business
The ability to operate independently, to be proactive, and able to interact with stakeholders across all levels

107

Application Support Analyst Statistical Analysis Risk & Finance Tech Resume Examples & Samples

Provide 2nd Level support for in-house applications
Provide leadership and Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs
Provide daily support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional
Troubleshoot and resolve application or infrastructure issues. This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems
Technical expertise on multiple platforms is required
Must have 5-7 Years of SAS product installation experience in UNIX/AIX environment
Adding, modifying and deleting SAS users and user privilege
Managing software license, both client and server, installation and compliance
Participating in infrastructure projects to improve the SAS environment

108

Application Support Analyst Resume Examples & Samples

Perform backups and refreshes
Prepare capacity planning and sizing
Perform Disaster Recovery Activities
Troubleshoot and resolve production break/fix issues in a timely manner
Participate in major release and associated code migration
Manage, coordinate, process GTI Upgrades and Maintenance activities
Partner with other LOB's and RFT parties to create strong partnerships and relationships (ie; Exadata, GTI, GFO, Janus)
Validate Release performed by interfacing applications(Janus, RDT,RDI, PUMA, IBIE, CORE, BP LE, Radar)
Perform metrics reporting for senior management
Microsoft Excel, Power Point and word are required skills
Perform System Health Checks
Monitor production batch processes and send consistent communications to senior management team
Identify issues and open defects on ALM
Open Peregrine tickets for production incidences
Participate in Hygiene activities to create a robust environment
Perform production readiness procedures
Create change management incidences for production break fix and maintenance items
Business Analysis and/or Financial knowledge is an asset
BPM scheduling took is a plus
Strong UNIX and SQL is a plus
Oracle knowledge is a plus
LRI application knowledge is a plus
BS degree in CIS required
Masters in CIS is a plus

109

Application Support Analyst Resume Examples & Samples

Provide first and second level of application support for Middle Office, Operations and Front Office teams which are located around the globe. Provide coverage which will require shift/rotation and occasionally might include weekend work to primarily India hours of operation; Work day will vary depending on shift and could start at 7 AM IST if on early shift; or end at 8:30 PM IST
Be proficient and / or willing to learn server side process management and configuration and we able to do light Production deployments
Applications that will be supported will include, but not limited to: Loan IQ, Business Objects Reports and Firestar. Additional applications being on-boarded include ACBS, eCLIPs, Chase Warehouse Lending, Promerit, Franchise Finance Website, Bulldog, ABLE, and Leasepak

110

Application Support Analyst Ayala Avenue Resume Examples & Samples

Responsible for application flow, including configuration, scheduling control and scripting. Knowledge of shell scripting, knowledge in C++, .NET and Java is an advantage
Contribute and deliver Operational improvement projects. Identify potential threats and mitigate risks, act as a guardian of production services and change procedures are followed
Drive continuous improvement of our processes and demonstrate initiative and creativity in problem solving

111

Unix & Windows Application Support Analyst Resume Examples & Samples

Provide 2nd and 3rd Level support for vendor and in-house applications
Knowledge of the overall business operating models and underlying technical architecture
Bachelors’ degree in Computer Science or related field of study or equivalent relevant experience
Extensive database experience
Experience in programming languages including. Unix scripting, Perl, Python

112

Application Support Analyst Resume Examples & Samples

Excellent knowledge of PL-SQL, Oracle
Basic Knowledge of web application Server
Basic Knowledge of Batch scheduling
Basic Knowledge of ETL
Source code management products (SVN, Clearcase)
Transfer pricing Domain
OFSSAI Technologies, Basel module

113

Application Support Analyst Resume Examples & Samples

Total experience should be 6 months to 2 years in software Industry
6+ months of production support experience.( nice to have)
6+ months of experience with enterprise class scheduling software. Control-M preferred. (nice to have)
6+ months Experience on a UNIX platform, Oracle database and SQL
12 months years of Application Development work experience with enterprise ETL tool. Ab Initio preferred (nice to have)

114

Mis Application Support Analyst Resume Examples & Samples

Strong Oracle 10g/11g development experience: SQL and PL/SQL
Unix OS and shell scripting skills
Strong understanding of the data attributes associated with Investment banking products and trading environments
Proven ability to evaluate technologies and make recommendations on technical solutions to best solve business problems
Certifications in Oracle
Concepts and knowledge of Financials and Accounting
Good Written and verbal communication
Coordination Skills
Flexibility
Relationship Management / Partnership
Teamwork

115

Application Support Analyst Resume Examples & Samples

Work to manage and maintain Retail server frames deployment, partitioning, and capacity
Work with application partners and architects, and participating in the design and documentation of the infrastructure and systems, building out the end-state solution, and working with production support teams to ensure a smooth transition into production
Post-production, serve as a knowledge expert for issues that arise with the designed/implemented solutions. Provide technical decisions and direction when working with project managers, application developers, and business partners
Act as an advocate for the customer's technical needs while ensuring compliance and adherence to all applicable processes, procedures, and standards and recommend solutions and alternatives in situations where they view efficiencies are not being obtained
Work on include large-scale cross-function application environments, smaller simple application servers, systems re-engineering/re-design, and system/site moves
5+ years hands-on experience implementing Windows 2003/2008/R2, experience implementing Red Hat Linux servers (5.x), together with experience on AIX in a large enterprise environment
5+ years experience designing highly reliable/recoverable UNIX-based solutions that address specific business needs and requirements
Working knowledge with SQL Server 2008/2008R2
Experience planning /configuring and deploying Group Policy in a complex desktop and server environment
Experience with determining correct solution sizing/scaling based on business requirements
Solid experience with clustering, load balancing and high availability solutions
Thorough understanding of web and FTP services
Experience implementing WebSphere or WebLogic solutions strongly desired but not required
Thorough understanding of storage related technologies from a server perspective; working with provisioned SAN, external/remote storage media, etc
Knowledge of server to network interfaces, TCP/IP protocols, TCP/IP routing, IP switching, DNS and DHCP
Experience supporting various directory services including Active Directory
Leadership abilities: ability to drive discussions with client, provide leadership for UNIX team members, and explain complex issues to AD partners and senior management
Must be able to remain focused on critical deliverables while remaining aware of simultaneous communications and issues
Experience working in a "hands-off" environment driven with controls/process in place

116

Application Support Analyst Resume Examples & Samples

Application flow, including configuration, scheduling control and scripting. Knowledge of shell scripting, knowledge in C++, .NET and Java is an advantage
Identifying potential threats and mitigate risks, act as a guardian of production services and change procedures are followed
A quick-thinking problem solver, able to assimilate data rapidly in order to present solutions to day-to-day incidents
Able to manage own work and mentor junior staff in technical areas
Open to night shift, shifting schedules and split week work patterns

117

Iseries / As-application Support Analyst Resume Examples & Samples

Good problem solving and analytical skills
Ability to define, adhere to and contribute to process improvement and problem resolution processes
Time management skills and the ability to schedule your workload
Experience of large financial and banking systems
Proven AS400/iSeries experience in a development and/or production support environment (with current knowledge of OS400, CL, RPG, ILE, MQ Series, SQL)
Knowledge of GMI, ACBS, ROBOT, Turnover and ALDON vendor packages desirable

118

Application Support Analyst Resume Examples & Samples

Experience working in the Banking or Asset Management sector
Experience in providing business application support
Understanding of Windows, UNIX, SQL, Oracle, SSRS, Including strong database querying skills

119

Application Support Analyst Resume Examples & Samples

Provide time critical support to production publishing systems
Work to tight deadlines
Work closely with development teams
Work directly with key business stakeholders
Understand the data flow and management processes
Manage and deploy software and data change requests
Troubleshoot database and application issues
Identify and provide proposals for process improvement
Be involved in on-going project work
Create and maintain operational documentation
Be exposed to a mix new and old technologies
Microsoft SQL 2005/2008/2012
T-SQL / SSIS / SSRS
Microsoft Windows 2008/2012 Server
ASP/ASP.NET Web Applications/Services
Exposure to scripting/programming languages
Nagios
AGILE (KANBAN)

120

Application Support Analyst Resume Examples & Samples

Working closely with portfolio managers to develop portfolio construction/optimization application
Designing and implementing the next generation of portfolio construction and portfolio analytics visualization tool
Very pro-active, delivery focus, strong experience on Agile programming

121

Application Support Analyst Undergraduate Intern Resume Examples & Samples

Previous experience in customer service, help desk support or application support an technical environment
Experience managing projects in a dynamic, team environment
Superior Customer Service skills
Knowledge of ITIL or other service management methodologies
Experience or previous job history as a Business Analyst or Business Systems Analyst ITIL Foundation
Preference for a candidate working towards a degree in a technology or business related field. Desired BS in Computer Science

122

Application Support Analyst Resume Examples & Samples

Work on some of the most complex challenges in large scale computing by utilizing your skills in data structures, algorithms, and object oriented programming
Provide Level 2 Incident Management support for customer facing web applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution
Monitor and maintain operational readiness of Enterprise Applications including AWS hosted applications and provide 24/7 support as needed
Support Autodesk enterprise growth and ensure stability through maintenance activities on various Enterprise Applications
Work with open source tools, create API, rich dashboards and implement proactive monitoring

123

Application Support Analyst Resume Examples & Samples

Provide application support for multiple RPS applications,across distributed and mainframe platforms
Work on production issues, queries, requests and if needed reach out to the AD oncall for resolution
Work on production data updates
Monitor issue trends, perform RCA and communicate the same to AD teams. Identify strategic optimization and
Undergraduate degree Minimum 6 or more years current work experience in a distributed Java based environment is a

124

Application Support Analyst Resume Examples & Samples

Extensive experience supporting Level 2 applications or OS/DB platforms
Good listening skills, in order to continually improve an application based on interactions with x-impacted teams and users
Ambition, energy and enthusiasm will be a key trait to any individual's success in this role

125

Application Support Analyst Resume Examples & Samples

Resolving incidents and fulfilling requests raised by clients and ensuring they are completed in a timely manner with highest degree of customer service
Working collaboratively and effectively with customers and other IT teams within the organisation
Ensuring incident, problem and change management; and BCP processes & procedures are followed and adhered to
Reviewing and proposing continuous improvements to operational processes and procedures
Contributing actively to build the knowledge base associated with the service
Participating in 24 x 7 on-call roster

126

Application Support Analyst Resume Examples & Samples

Provide 1st/2nd line application support to internal users and external clients
Analyse moderate to advanced inquires and lead problem resolution
Pro-actively identify areas where support queries can be reduced, and identify, document and potentially implement small scale solutions and encourage the global team to do this
Communicate clearly and concisely, and escalate issues on a timely basis. Keep management informed of progress and issues
Develop and maintain relationships with other technology teams
Degree in Computer Science, Electronics, Physics, Mathematics, Engineering, Finance or Economics
An understanding of the full software lifecycle
Experience in application support in a Front Office/Trading Environment
Knowledge of financial markets
Knowledge of enterprise systems

127

Application Support Analyst Resume Examples & Samples

Project coordination experience required (coordination / follow-up of tasks handled by external teams, testing / acceptance of deliveries)
Development and debugging skills in Unix, Oracle SQL/PL-SQL and Java/J2EE
Significant day to day support experience in a banking or financial services environment required (functional and technical analysis)
Graduate in Computer Science/information science or its equivalent
2 to 4 years of experience in the banking or financial services domain
Other Value-added Competencies
Knowledge of TRADE FINANCE fields is an significant advantage
Experience working in a banking environment is preferable
Ability to communicate with the counterparts in China is Mandatory

128

Application Support Analyst Resume Examples & Samples

12+ months of production support experience
6+ months of experience with enterprise class scheduling software. Control-M preferred
36+ months years of Application Development work experience with enterprise ETL tool. Ab Initio preferred

129

Application Support Analyst Resume Examples & Samples

Total experience should be 7 years in software Industry
6+ months of production support experience
60+ months years of Application Development work experience with enterprise ETL tool. Ab Initio preferred

130

Application Support Analyst Resume Examples & Samples

Application flow, including configuration, scheduling control and scripting
At least 3+ years experience supporting of mission critical systems in a high pressure environment
At least 2+ years experience in SQL and relational databases
Experience in at least one or more of the following technologies, including automation scripting

131

Application Support Analyst Resume Examples & Samples

Partner closely with Application Development, Testing teams, all data consumers, and other dependent support teams
Participate in on-call rotation for application support, including weekends and off-hours
Improve productivity, supportability and efficiency by automation of repeatable tasks using tools and scripting
Produce production metrics
Performing a daily health check of intra-day/overnight system batch processes

132

Application Support Analyst Resume Examples & Samples

Prioritising and resolving day-to-day systems issues and client request
Participating in 24*7 on-call roster
Involvement in a number of projects ranging from software upgrades, to business-driven enhancement
At least2+ years experience in SQL and relational databases

133

Application Support Analyst Resume Examples & Samples

Degree in Computer Science, Electronics, Physics, Mathematics, Engineering, Finance or Economics is essential
Experience in application support in a Front Office/Trading Environment is preferable
Knowledge ofenterprise systems

134

Application Support Analyst Resume Examples & Samples

Runs technical bridges, as required and leverages experience and organizational knowledge to reduce MTTR (Mean Time to Recover)
5+ years experience working in both Unix and Windows environments
You have at least 2 years of Application Development work experience in a client server and or Web environment that demonstrates exceptional technical design, coding, testing and debugging skills
2+ years experience with .NET
2+ years experience with a Oracle
In addition, you will be qualified if you understand business requirements, can write functional requirements, develop detailed technical designs, and build / unit / system test application code
Strong working knowledge of Oracle RDBMS

135

Application Support Analyst Resume Examples & Samples

Proactively monitoring system health and respond to alerts to provide high availability and performance of the application set including automation of healthchecks
Problem, change, incident management and automation of application/system monitoring
Contributing and deliver Operational improvement projects

136

Application Support Analyst Resume Examples & Samples

Ensure incident, problem and change management; and BCP processes & procedures are followed and adhered to
Review and propose continuous improvements to operational processes and procedures
Contribute actively to build the knowledge base associated with the service
Participate in 24 x 7 on-call roster

137

Application Support Analyst Resume Examples & Samples

Participate in the on call rotation to ensure after hours coverage is required
Responsible for assisting Level 1 and 2 Customer Support Analysts in the timely resolution of customer support issues through providing training, advice, recommendations, consultations, conference calls and problem escalation
Coordinate special requests from users that require in-depth or specialized knowledge of both property and business applications
Perform small group training and provide documentation as needed
Write and maintain queries using SQL, to troubleshoot and solve DB issues
Research and troubleshoot all issues prior to escalation to Development, including gathering information needed to produce fixes and enhancements, documenting steps to reproduce problems in house, review and verification of enhancement requests and directly interfacing with customers to manage problems through to timely resolution
Responsible for answering customer calls from the Customer Support telephone call queue, email and web to ensure the highest level of customer satisfaction and customer service possible
Continually transfer knowledge to the department
Must have good customer service as well as technical, analytical and problem solving skills, good written and verbal communication skills
5+ years of experience in SQL support including query writing. May modify or edit existing support scripts
Thorough working knowledge of HEAT call tracking software and its application to our operation
Excellent troubleshooting, diagnostic, process, and procedural skills to include: root cause problem analysis, a mindset which allows them to continue looking for a solution when others might give up, and the ability to approach a problem from more than one angle to find a timely resolution

138

Application Support Analyst Resume Examples & Samples

Reviewing and propose continuous improvements to operational processes and procedures
Gaining business understanding of how the product is used
Working closely with the Digital and eComm team to ensure compliance with Incident, Request, Problem, Change and Release processes and procedures
Providing documentation as may be required
Providing reports to track progress
Identifying improvement opportunities in the project/applications/processes
Suggesting process and procedure improvements
Understanding the business that the application and infrastructure supports

139

Application Support Analyst Associate Resume Examples & Samples

USRRP-Axiom - Local Regulatory Reporting for US
DaVinci - Third Party Regulatory Reporting application
FRS Financial Analytics - Third Party Regulatory Reporting application
Finarch , Brussels- Third Party Regulatory Reporting application
Autosys , ControlM- Scheduling, monitoring and alerting infrastructure
Unix shell scripts
Coordinate with client and support teams on issues
Analysis of the problem statement and suggest solutions
Communicate with all stakeholders on problem statement, possible solutions, intermediate issues and overall status of work assigned
Coordinate with Build teams for all changes, documentation and handover
Knowledge of incident / problem management
PL/SQL Stored Procedures support/development
ClearCase version control software
Effectively adapt to necessary changes in work requirements, roles and responsibilities
Ability to work under pressure and deliver on time

140

Gid L Gnap Application Support Analyst Associate Resume Examples & Samples

Basic project management such that one can lead the execution for any owned tasks, milestones, or projects
Excellent oral communication across multiple levels of the organization from engineers, users, and different managers. The ability to work well at multiple levels of the organization
Excellent written communications to assure email clarity and professionalism with users and team members
The ability to challenge other functional staff around service, and drive calls to resolution during incidents
Basic knowledge of db and how it relates to applications
Experience with existing GTI tools

141

Application Support Analyst Resume Examples & Samples

Experience using call/ticketing software
2-3 years experience with Linux and Shell scripting
2-2 years of experience in Perl/scripting language and / or Java

142

Application Support Analyst Resume Examples & Samples

Deliver 1st and 2nd line support for Equity Cash, Portfolio Trading and Derivatives OMS and execution platforms
Manage releases of new and existing applications to the production environment
Perform analysis and testing of new and existing applications as required
The candidate will be required to look across the entire production environment to aid continuous improvement with the state and supportability of production systems
Build and maintain relationships with business users and other stakeholders
Work closely with Development and infrastructure teams to ensure that issues and defects are reported and actioned and meet business requirements and timelines
Work closely with other Tradeplant team members across the Asia Pacific region and globally to ensure consistent service delivery and standardisation
Expertise in providing trading application support to cash equities and derivative traders
Working knowledge of order flow, Cash and FFO market access and exchange gateways
Technical expertise in the following:- Fidessa FTW, OMAR, AMMA, FDA, ORC
Experience in support of high touch traders use of Algorithmic trading strategies - VWAP, TWAP (Clock), IS, POV, MOC, Get Done
Creative Thinking

143

Application Support Analyst Resume Examples & Samples

6+ years of experience in IT operations
Demonstrated knowledge of ITIL processes
OS and Web support, IIS, Tomcat, and/or Apache experience required
Monitoring experience required (Tivoli, Apica, Topaz, VCOPs, App Dynamics)
Excellent analytical and problem-solving skills
Ability to work with Application Development , Business Analysts , Quality Assurance and associated Technology/Operations Teams to understand all application layer functions and related downstream
Experience with IT Risk projects
Experience with operations capability projects
Database support; SQL and DB administration experience preferred

144

Application Support Analyst Resume Examples & Samples

Interact with various teams to ensure a stable production environment, including but not limited to client facing support, application developers, business analysts, infrastructure, build & deployment and quality assurance
Develop strong working relationships with the business and aligned application and infrastructure support teams to assist in support issue prioritization
Perform timely escalation of critical production incidents and proactively identify patterns of recurring incidents to improve service stability
Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning amongst the team

145

Application Support Analyst Resume Examples & Samples

Work directly with other members of the development, project management and business teams
Application Change Management - Decision making and approval of all changes, assess risk/benefit, and coordinate with Service Delivery Managers and Chase business teams communication and timing
Batch Monitering
Perform hands on triage and break fix (level 2 and 3 support), adhoc reporting, code walk-thrus, and core processing internal wellness checks
Responsible for small development projects and initiatives which will include new functional requirements, process tuning and "Break" fixes
Work within prescribed Chase Card Services development methodologies and standards
Support changes/applications post implementation by debugging, fixing, and participating in maintenance releases as needed
Become knowledgeable and familiar with the overall ES platform, and subject matter expert on your particular subsystem. Travel may be required for training on the ES platform
Stay abreast of new technology and methods to optimize development for the enterprise
Mentor and provide technical guidance to other Application Developers on the team
Participate in Testing, Implementation Planning and Execution of complex applications
On a day-to-day basis, you'll be expected to
Create technical specifications, Develop code and test for small business requirements, process improvements and break fixes
Perform Daily Production Monitoring and Reporting
Provide first call level production support for the suite of applications
Provide technical and programming support and mentoring to Application Developers
Develop error free code that complies with all code standards and methodologies
Bachelors degree in Computer Science or related field of study or equivalent relevant experience in mainframe programming
2-4 years of experience with large mainframe based applications built with Cobol and DB2. - Other Mainframe Technologies that would be nice to have/added plus: IMS/DB, CICS and MQ Series
Mainframe Tools - EasyTrieve, CA7, Changeman, Sync Sort
Experience and knowledge of change management, implementation planning and release management
Experience and knowledge of in code management and versioning methodologies with experience with a leading code management tool
General experience of credit card industry experience not required but preferred
Ability to work well either independently or as part of a team

146

Tech Application Support Analyst Resume Examples & Samples

Interface and support for all technology related matters in Romania ICG business, including (but not limited to) the problem management, reporting activities, testing, documentation
Maintain, support and assist in the testing of changes to applications and their operating environments
Ensure the availability of applications for the client and deliver problem management resolution. May provide technical solutions/developments (fixing application problems, small app enhancement, local reporting tools for situations where regional/global tools are not available)
Support of offsite business recovery and technology disaster recovery testing
Ensure the technology policies are followed
Establish and maintain effective working relationships with technology developers team, with local ICG operations and with regional technology groups, when required
Understand business plans and ensure that technology solutions are in line with business needs
Ensure the highest quality of customer service for the ICG business and clients in the country
Monitor service delivery and address any service delivery issues / outages with the ICG business, ensuring all technology units respond in a coordinated manner to address issues
Ensure all application development projects are fully compliant to strategic architectural roadmap for ICG business as clarified by regional product architects
Work closely with in country, regional and global support teams (Data Centres, product support teams, centres of excellence, etc.) to identify and highlight areas where support model for country can be improved, optimized
Perform various administrative activities as required within One tech department
The successful candidate will have experience in the following areas
Must be able to interface on both technical and business aspects with various levels within the organisation (e.g. CBM, SCOO, CCO, Product heads for Region, Junior Engineers etc.)
Good interpersonal, communication, leadership and management skills
Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment
Customer-oriented
Relationship building and influencing skills
Strong problem-solving skills and analytical approach
Team Oriented with a collegial approach to addressing challenges
Ability to remain calm and objective in a high-pressure environment
Ability to work in a team of diverse skill sets and cultures
Ability to influence remote teams
Good communication in English and Romanian
B.S./B.A. degree level is desirable, although relevant experience and strong track record more important

147

Application Support Analyst Resume Examples & Samples

Design, develop and implement strategies to improve overall efficiency of the WTS support model to maintain and exceed applications availability SLAs
Providing subject matter expertise in the management of the Back Office Suite of Applications including but not limited to PrimeOE, TDSS REC, Wealth Client Onboarding, Wealth Transfer System, Ticketing Application, Arrow, Cornerstone, DRIPS and CASE
Taking a lead role within the team for a group of applications including managing Priority 1/2 issues, communicating incident updates to business partners and management teams, monitoring/managing problem ticket queues, escalating with internal/external support teams, and taking a lead role or assisting with creation of Post Incident Reviews as required

148

Application Support Analyst Resume Examples & Samples

Provide Level-2 support for multiple applications across distributed and mainframe platforms
Work on production incident management, business request, application recovery, disaster recovery, functional account management
Perform application monitoring, job scheduling, file transfers, outage management and change management
Coordinate with AD teams or other teams to perform RCA
Post patching and hygiene validations
Effectively document processes and update Knowledgebase
A minimum of three (3) years of experience in a development or production/support environment with first-hand experience in incident management and change management
Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution.-Technical experience supporting distributed platforms
Experience maintaining SharePoint sites and Confluence
Two (2) to three (3) years experience in UNIX
One (1) to two (2) years experience in Database (MS-SQL, Sybase/Oracle.)
One (1) to two (2) years experience in Unix scripting such as ksh and perl
One (1) to two (2) years experience using scheduler software such as Control-M, Autosys
One (1) to two (5) years experience with file transfer software such as WinSCP or FileZilla
Basic knowledge of networking technology

149

Application Support Analyst Resume Examples & Samples

A minimum of five (5) years of experience in a development or production/support environment with first-hand experience in incident management and change management
Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution
Technical experience supporting distributed platforms
Prefer a Bachelor of Science degree in a technical field
Prefer financial industry experience, credit card and/or payment systems experience
Development experience highly desired
Knowledge of mainframe and/or tandem platforms a plus
Experience with Oracle Database
Ability to work well in a team oriented, agile environment

150

Application Support Analyst Resume Examples & Samples

Specific Technical and Business Skills
Required 3+ years minimum experience in IBM WebSphere environment
Ability to create and manage scripts and using CA products
Strong knowledge of Wily, Splunk, Foglight, Interscope, Nagio monitoring tools
Experience in planning and executing HA/DR activities and driving BCP strategies and perform tests and reporting
Strong knowledge of UNIX operating system
Strong ITIL knowledge and processes of Incident/Change and Release management
Experience in working on monitoring tools like Tivoli, Site scope etc…
Required prior experience working at a large tier 1 global financial institution
Strong understanding of Web Services
Strong working knowledge of Java 1.6+, WebSphere Application Server 7/8.5
Ability to use Maven for build automation
Ability to work with existing code as well as expertise to produce solutions bottom up
Experience with Rational Application Developer/Eclipse IDE
Working knowledge with Oracle Database configurations and performance management
Thorough knowledge of SDLC (Software Development Life Cycle)
Experience with Source Code management techniques/ tools
Demonstrated teamwork and ability to work with diversified multi-location team
Strong interpersonal skills and time management skills
Preferred skills
Exposure to Appway™ tools and development processes
Experience with supporting web based client facing financial systems
Understanding of the Private Banking business

151

Application Support Analyst Resume Examples & Samples

Acting as point of contact for the business on support issues across a number of business-critical applications
Prioritizing and resolving day-to-day systems issues and client requests in a timely manner, effectively managing client expectations and escalating where appropriate
Involvement in a number of small projects ranging from infrastructure / software upgrades, to business-driven enhancements
Experience with Java (SEAM), VB / VBA and Access applications, Oracle databases, working knowledge of Access, Sybase and SQL Server databases
Knowledgeable in applications and systems fit into wider infrastructure, e.g. networks, DMZs, firewalls

152

Application Support Analyst Resume Examples & Samples

Design and Build tools to enhance the support function
Produce production metrics and Senior management Scorecards
Experience : 5-7 years of work experience in Applications Support / Infrastructure Support Environment
Ability to comfortably use and adapt to a number of different technologies to analytically direct the team to resolve complex issues
Strong working knowledge in UNIX/Linux/Windows and Oracle/SQL Server (SQL Querying, SP, triggers, views & other DBO.)

153

Application Support Analyst Resume Examples & Samples

Resolution of any incidents within SLA
Management of any issues arising
Addressing any change requests raised by Salesforce Application business users
Developing solutions to solve business problems and enhancing functional performance
Developing application test plans and undertake test related activities
Ensuring the reliability and availability of the Salesforce Application
Working alongside development & support teams internally & externally
Degree educated or relevant experience
Previous experience of supporting and implementing applications in a large environment
A working knowledge of LAN, WAN and Operating systems (Windows or I-Series) is desirable
Previous client-facing experience
Knowledge of ITIL processes is preferable
Knowledge and experience of any of the following would be an advantage but not essential: Salesforce administration, Salesforce force.com declarative configuration, Apex programming, Enterprise Architecture methodologies specifically including SOA and web-service interfaces, ETL architecture

154

Application Support Analyst Resume Examples & Samples

Strong Business Partnership
Establishes and maintains working relationships with the various different businesses that are supported
Manage expectations with the Business
The ability to provide 1st level support onsite for all production JPMorgan applications
The ability to understand and communicate business flows and local nuances impacting business
Handle internal and external customer inquiries
Managing User / Client Set-ups and business expectations
Exchange / Banking connectivity understanding at various levels i.e. Infrastructure and Application stacks
An understanding of location regulatory / compliance rules / risk and control
Ability to react, escalate and engage the right people to manage System Alerts in a timely fashion
Understand the essence of the business(s) and deliver first class support
Works in an open and engaging manner across all internal teams to ensure proper service delivery
Contributes / refines appropriate support and knowledge management for existing products
Engages to collect business requirements and implement new functionality
Participates in out-of-hours support and testing
Participates in Disaster Recovery, SABRE, exchange and Street-wide resiliency activities in support of applications and the business
Minimum holding of Bachelor’s degree in Computer Science/Information Systems, or equivalent
Fluent in English both conversation and writing skills
Minimum7 years of IT experience with background in security engineering, application development/support, or equivalent technical production support experience (Required)
Minimum 7 years of experience with background in support of the Internet/Intranet/Web Base Application or Internet Banking (Required)
Minimum 5 years of experience in working with the Incident Management, Chang Management, SDLC, and Production support experience
Must have full life-cycle development experience in a large financial services firm, preferably in Banking & Securities
Strong technical skills in these areas: Oracle, JAVA, JSP, SQL, CITRIX, SiteMinder (Moderate to expert), Weblogic/Webspshere (moderate to expert), UNIX (Moderate to expert)
Ability to influence and lead technical conversations with varied Technology support groups (Required)
Experience in Banking and/or Securities business is advantage

155

Application Support Analyst Resume Examples & Samples

Microsoft Windows Server 2008-2012 administration (essential)
Microsoft IIS 7-8 configuration and support (essential)
Microsoft SQL Server 2008-2012 basic administration (essential)
Linux CentOS 6+ administration (essential)
Exposure to SAP NetWeaver (beneficial)
Good understanding of infrastructure technologies and principles, e.g. VMware, networking, VPNs, load balancing
Support of applications published through Application Virtualisation technologies, e.g. Microsoft RDS, Citrix (beneficial)
Experience with troubleshooting principles, methodologies, and issue resolution techniques
Experience of medium/large scale solutions, distributed systems, scalability and bottlenecks in global environments
Understand application level security policies
Ability to understand the business goals of the end users and the business in general
Experience of working with software development teams using Agile methods
Strong delivery focus and passion for quality and innovation
Respond to support issues and service requests, providing appropriate advice and solutions within agreed SLAs/OLAs
Escalate issues and requests in accordance with designated processes and procedures, including supplier and senior management escalations
Take part in weekly on-call rota to provide 24/7 support and be available for out-of-hours work when required
Deliver assigned projects on time and with a focus on quality, working in collaboration with other technical teams and business stakeholders
Work according to IT Service Management processes (ITIL), e.g. Change, Incident, Problem Management, etc
Participate to the Service Transition process for bringing new applications into the support process
Contribute to the definition and management of the applications support model and associated processes
Contribute to the proactive management of support applications including performance, scalability, capacity, compliance, security, supportability (including patching) and maintainability
Create and maintain documentation (processes, procedures and wiki information) for supported applications
Maintain and enhance performance of supported software and applications across the organisation
Identify and recommend support process improvements
Contribute to the development and documentation of policies and procedures for consistent applications management
Assist in developing and documenting IT business continuity and disaster recovery procedures

156

Application Support Analyst Resume Examples & Samples

Performs in-depth analysis of production problems, identifies root causes, and recommends solutions to resolve application malfunctions and prevent recurrence
Assumes the role of Lead Support Analyst on major projects and strategic initiatives, interacting and collaborating with team members and other departments, as appropriate, in order to gain knowledge relevant to application support (such as understanding new functionalities, what parts of the system is being changed, and required environmental changes) to ensure successful implementation of the environment changes
Writes and executes unit test cases and assists project teams with integration and user acceptance testing as required to ensure that the applications function per specifications
Completes project deliverables (e.g., assists in the building of project check lists) in order to contribute to project implementations
Participates in Disaster Recovery exercises, as a member of the technical recovery team or control centre and contribute to the success of the Disaster Recovery tests
Possesses a university degree and 5+ years of technical/application or production support experience in the Canadian Equity space
Previous experience working in or supporting a trading room environment, high degree of familiarity with various products (equities, options, futures etc.), trading systems, market regulations and market data applications
Specific experience with or exposure to FIX protocol is considered a strong asset
Exhibits solid knowledge of networks and databases
Is comfortable working with UNIX/POSIX environments
Completion of Canadian Securities Course (CSC) or actively is considered a strong asset
Broad understanding of a significant segment of trading business processes, methodologies and industry standards
Exhibits solid analytic ability for complex problem solving

157

L Lead Application Support Analyst Resume Examples & Samples

Acting as Level 1 point of contact for the business supporting a number of business-critical services and applications
Prioritizing and resolving day-to-day system events, alerts and known issues
Responding to client requests including IVR (Interactive Voice Response) experience
Involvement in a weekly/monthly patching activities and business-driven changes/enhancements
Managing rosters and ensuring that the tasks of the team are performed diligently per expectations

158

Aiocapitalmarkets Application Support Analyst Resume Examples & Samples

Proactively monitoring the system health and respond to alerts to provide high availability and performance of the application set including automation of healthchecks
Problem, Change, Incident management and automation of application/system monitoring
Offering consultancy and hands-on support for the transition of new services into the production environment
Working closely with peers at other geographic centres around the world using a "follow the sun" model of application support

159

Mis Application Support Analyst Resume Examples & Samples

Knowledge of processes around production support
Flexible to work in EMEA shift and be part of the rota for overnight and weekend on-call support
Certification in ITIL - Service Operate would be a huge benefit

160

Trade Application Support Analyst Resume Examples & Samples

Provide proactive and reactive support to application and operational issues across both production and non-production environments
Liaise with other support and development departments where necessary to ensure incidents are resolved quickly and efficiently
Review and implement improvements to the support process
Follow the release and change process
Plan, execute and review maintenance tasks and deployments
Experience of supporting Java applications
Experience working within financial services
Experience of working within an ITIL framework
Experience working with market data
Knowledge of enterprise backup infrastructure

161

Application Support Analyst Resume Examples & Samples

Provide daily support to end users in the front, middle and back office
Analyze and propose improvements to business processes, system performance and data integrity; reduce manual processes and increase automation
Provide hands-on application support for mission critical systems pertaining to
Medical
Dental
Vision
Employee Assistance Program
Health Advocacy Services
Basic Life & Accidental Death & Dismemberment Insurance
Voluntary Life & Accidental Death & Dismemberment Insurance
Short Term Disability
Group Long Term Disability
Travel Accident
Health Savings Account
401(k) (50% employer match up to IRS limit, 4 year vesting)

162

Application Support Analyst Japan Rates Resume Examples & Samples

Athena xLOB agenda. Together with the rest Athena community in the region, define the support procedures for Athena that will be shared by different teams and LOB, reuse tools and build support tools where applicable
Problem and incident management
Incident review
Support and monitoring of the STP feeds
Oversight of the Athena batch
Clear analytical thinking and excellent communication skills
Self-starter & ability to work in a team or autonomously when required
Object oriented programing
Python, C++ and/or Java
4 yrs of work experience
Degree Holder

163

Application Support Analyst Resume Examples & Samples

Application Monitoring and Event / Alert Management
Incident Management (L2 support)
Request Management (L2 support)
Change Management (Prod Verification activities)
Problem Management (Identification and Investigation)
Risk Management (User Access Review/ Production Business Continuity tests)
Automation of Manual work items
Work in a rotating 24x7 shift roster to address business user requests, resolve support issues and monitor batch job processing
Contribute to Problem record identification, investigation and resolution
Contribute to Application maintenance activities
Contribute to Business Continuity and Disaster Recovery exercises as part of Production Assurance and Technology Resilience
Contribute to change management which include scoping, review and
Preparation of change documents, implementation and post-change testing
Contribute to maintenance of systems operational documentation and knowledge management processes
Contribute in environment-related activities as part of change management through system configuration, environment patching and system maintenance
Contribute to proactive activities through automation of manual work items and introducing enhancements in the Production environment
Ensuring support processes are followed in alignment with broader IT operations teams/processes
Strong understanding of databases (Oracle and MSSQL)
Strong understanding of datawarehousing and ETL principles
Strong understanding of Windows Servers
Strong understanding of ITIL processes. Usage of tools to enforce and support these processes such as Remedy is a plus
Experience with working on ETL platforms such as SSIS and Procedural language extensions such as PL-SQL and T-SQL is preferred
Experience on PowerShell, Batch or UNIX scripting is preferred
Hands on experience of working with Regulatory Reporting systems is or similar BI tools ( like SAS, OBIEE, BO) is advantageous
Understanding of general ledgers, balance sheets and finance systems and/or regulatory rules will be big plus
Effective communication, relationship and stakeholder management skills
Willingness to accept responsibility and work as part of a team
Strong client service focus and willingness to respond to queries and provide deliverables within prompt timeframes
Flexibility to deal with changing priorities and multiple work streams
Ability to prioritize tasks effectively
Ability to raise and discuss any and all issues in a timely manner
Ability to proactively identify challenges and opportunities for the team's overall improvement

164

Cognos Application Support Analyst Resume Examples & Samples

Creating, enhancing and maintaining relational/DMR/OLAP metadata Framework Manager Models to support business requirements
Define and follow Cognos development best practices
Write and maintain technical specifications that describe program development, data modeling, coding, testing, changes and corrections
Analyzes, troubleshoots and tunes product performance and fixes deployment issues
Bachelor degree in computer science (or related field)
Good understanding & knowledge of Database & Data warehouse concepts
Must have recent experience in Cognos 10.x version
Proven creative problem-solving abilities

165

Qlickview Application Support Analyst Resume Examples & Samples

You will be responsible for providing L1/L2 Support. This will involve supporting the application (online and batch processes) and resolving customer issues and queries
You'll use production support procedures to support Control Room functionality and contribute to support documentation
You will identify and troubleshoot application code-related issues to provide superior feedback for approved user documentation
You will perform research and development tasks where required with guidance and supervision
Qlikview experience of 4-6 years
Experience developing in QlikView version 11 and above
Proficient in Qlikview Developer & Designer
Understanding how QVDs work with QlikView to provide a scalable and reusable data layer
Design and develop effective QlikView data models and front end applications using QlikView
Extract, transform and load data from multiple data sources into the QlikView application
User interface knowledge (tables/graphs/charts/expressions/tabs)
Experience with Set analysis, Extension objects and Qlikmaps
Tune data loads and QlikView application for efficient performance
Experience with Business Intelligence tools, methodologies, responsibilities
Experience writing SQL queries, executing and debugging them
Fast learner with strong analytical and problem solving ability
Follow implementation standards
Ability to work alone and as part of a large team

166

Mainframe Application Support Analyst Resume Examples & Samples

Work as part of the operate organization to deliver Production Management objectives
Develop strong technical expertise in Mainframe technology and application support
Proactively identify and communicate issues, leveraging standard alerting tools, and work to resolve issues liaising with 3rd party resolver teams as necessary
Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, and resolve for Mainframe applications
Support deployment activities into production environment
Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to front-line support teams
Experience between 4-7 years in Mainframe systems development or support
OS390/zOS
Languages
Cobol/Natural – Basic to Moderate knowledge
JCL – Moderate to Extensive knowledge
CICS – Basic to Moderate knowledge
Database/File Structure
Basic understanding of any Mainframe database structure viz. DB2 or Adabas
Job Scheduler: Control M /CA7 - Basic or Moderate
Scripting (a plus): Rexx (optional)
Know how of integrated systems with distributed platform acting as front end interlacing with Mainframe at back end
Functional know how of Custody or Securities domain will be added advantage

167

CIB Application Support Analyst Resume Examples & Samples

Previous customer service delivery of technical systems
Good working knowledge of Unix , Oracle,
Telephone Skills - polite mannerism/informative/helpful
Teamwork and co-operation - Ability to gel and work in a team oriented environment

168

CIB Application Support Analyst Shared Services Resume Examples & Samples

Good working knowledge of Unix , Oracle
Communication Skills - ability to explain/understand relevant issues
Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations

169

Application Support Analyst Resume Examples & Samples

Provide applications support on a daily basis including, reviewing problems reported, prioritizing and researching these problems, determining the solutions and seeing them through to full resolution
Documents processes and procedures required for support
Learns new applications and functionalities as they arise
Participates in special projects, such as the implementation of a new tool or application
Minimum of three years of experience with developing and implementing applications, including

170

Application Support Analyst Resume Examples & Samples

Provide technical and functional support to all our end users from Front Office, Middle Office, Back Office, and the other departments such as Finance, Credit, etc
For each issue, understand the impact, assess the priority and look for rapid solutions or workarounds
Investigate the issues raised by researching for similar incidents, learning the data model and checking the data and service logs
Take full ownership of issues raised and escalate where needed to other support teams or to the Level 2 support team
Keep the user updated with the progress of his issue and follow up with Level 2 and with the development teams for defects
Organize meetings with the users to follow up and achieve progress on the issues they are facing
Serve our Geneva based end-users and support remote locations in EMEA
Provide feedback to development on application requirements helping to prioritize fixes and liaising with end-users for acceptance after researching and diagnosing bugs
Knowledge of Banking products and interest in the finance world
Communication skills, customer orientation
Highly disciplined and process oriented - attention to detail, high level of accuracy
Outstanding ownership and dedication to the role required
Analytical skills and validation skills
Perfect command of English, knowledge of other languages used in our EMEA offices highly appreciated
Diplomacy skills, team player and leadership skills
Systems knowledge : Unix user level and a good SQL expertise
CFA or other Financial accreditation is highly appreciated
Exposure to following is an asset: SWIFT Alliance, Content Management, Business Object, Murex
Awareness and exposure to change management methodologies and best practices
Continued dedication to providing best of class service at all times

171

Application Support Analyst Resume Examples & Samples

Code deployments to production, pre-production systems
Manage upgrades of Apache and Tomcat servers and all 3rd party software
Follow appropriate change management procedures to manage and document changes to production systems
Participate in UAT testing and production release sign-off for JPMM and other LOB apps
Analyze the potential cross-LOB impact of data processes and projects
Liaise with global support team
Weekend and out of hours work is required
Industry Understanding - previous experience of Investment Banking industry preferable
Initiative - ability to think proactively

172

Application Support Analyst Resume Examples & Samples

Proficient at Unix and Unix Shell Scripting
Good at TWS and Control M
Knowledge of Peregrine Service Center, Sharepoint and Wily would be an added advantage
ITIL Knowledge / Certification will be preferred

173

Senior Production Application Support Analyst Resume Examples & Samples

Syncsort
Z/OS utilities/file structure (VSAM)
IMS/DB2 utilities
INFOMAN, ServiceNow
LDRP
FTPS/Feedhub, MQ

174

Entry Level IT Application Support Analyst Resume Examples & Samples

Provide application support for the GVDS Global Track & Trace (GT&T) solution in the US. Support the GVDS Follow the Sun support model for other regions, mainly in Asia Pacific (Thailand, China, Australia). The language used will be English. Ability to work in a light shift model, late shift ends 9 pm
Ability and willingness to engage in a global team rota for on-call support during week days
Supports application and service management in line with ITIL/ IT Service Management (ITSM) processes: Incident, problem, event, access management and request fulfillment, change, capacity, availability, service continuity management, and development of related metrics, e.g. Critical Success Factors (CSF)/ Key Performance Indicators (KPI)
Ensures security management activities are instituted, e.g. Sarbanes-Oxley (SOX) evidence gathering, System Control Review Program (SCRP), Application Control Review (ACR), application access reviews (AAR), annual risk assessment, review of adherence to data protection and global information standards, and audit support and follow-up
Drive continuous reviews of portfolio stability and of the application life cycle, e.g. technology renewal, business continuity, disaster recovery planning/ testing, security & controls and criticality related assessments
Ensures utilization of appropriate Ford processes and tools, e.g. ITSM, system development methodologies (SDM, AGILE), support transition/ Support Engagement Framework (SEF), HTEAM, SiteScope, etc. Has the willingnes to get engaged with tools of cooperating organizations, e.g. Application Development/ AGILE tools
Communicates effectively with business partners and IT teams to support day-to-day operations (e.g. resolving incidents, gathering SOX evidence, performing disaster recovery)
Leads project(s) within an application portfolio to improve overall operations performance (e.g. 8-D, 6-Sigma), special projects, or management initiatives
Supports the portfolio teams knowledge management and documentation structure and maintains corresponding repositories
Knowledge of ITIL Service/ Processes and ISO 27001 information security standard
Technical knowledge of UNIX/Linux, SQL Server Database
Ability to work independently as well as in a global team (Europe, NA, AP, South Africa etc.)
Ability to communicate with different management levels as well as with business management and internal and external partners
Service oriented, covering service levels in co-operation with part time resources
Cultural awareness and capability to work in a global team
Technologies or other equivalent qualification and work experience of more than 2 years

175

Application Support Analyst Resume Examples & Samples

CCT Corporate Compliance Technology
CFT Corporate Functions Technology
CST Control Systems Technology
EAA Enterprise Access Administration
GIAM Global Identity & Access Management
HRT Human Resources Technology
TOC Tech Ops and Controls
Work as part of the L1 team to deliver against core business objectives and the target operating model
Reporting directly to the regional L1 Manager, provide day-to-day application support within the production environment to a standard that meets or exceeds Operational Level Agreements
Assist with the transition of production application support tasks from other towers into the L1 Team in order to realise increased service optimisation through economies of scale
Assist with the on-boarding of new application production application support tasks from our AD partners into to the L1 Team in order to realise increased service optimisation through economies of scale
Continually analyse service metrics to identify production resiliency improvement opportunities and present findings to technology stakeholders to discuss, agree and implement solutions
Fully participate in the support rota to ensure adequate business support coverage
Initially the global team will provide 24x5 on-site support
In the short term the global team will move to provide 24x7 on-site 365 days per year
Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of CTR tools, platforms and working practices
Solid investigation and analysis skills in order to recommend value-add solutions in problem focus areas
Technology degree education level or 2+ years practical work experience in a time-critical, technical support environment, ideally with a financial institution

176

Application Support Analyst Resume Examples & Samples

Must have 5+ years of experience in Finance and application support
Experience administrating systems
Project management experience implementing or upgrading software, systems or services
Advanced Microsoft skills in Excel and Outlook
Good communication and business skills
Familiarity with any of the following Finance Applications a plus: Workday, RevPort, Concur, Axioma, or Anaplan
Experience with SQL or similar a plus. If no experience, then an ability/interest in learning basic SQL skills

177

Application Support Analyst Resume Examples & Samples

Delivering high quality service to Global Wealth Management front office, middle office, operations and technology employees
Providing support on the key applications: Client OnBoarding and Workstation
Using your knowledge and exemplary customer service skills to resolve phone and email inquiries regarding creating clients, KYC completeness, account opening, data quality issues, application usage/errors, workflow questions, and other miscellaneous items
Documenting all inquiries, troubleshooting steps and resolutions in HP Service Manager
Ensuring the accurate and timely escalation and resolution of all inquiries
Participating in User Acceptance Testing (UAT) phases for defect fixes, enhancements, and other strategic initiatives. (Will require weekend work.)
Working with the business, technology, and operations to manage competing priorities
Creating/updating knowledge documents and reviewing with team during formal knowledge sharing sessions
Ad-hoc management reporting as required
Private Bank, Private Wealth Management or Chase Private Client experience preferred
Undergraduate degree preferred; concentration in Finance or Business Management a plus
2 - 3 years of financial industry experience
Experience with client onboarding, KYC, account opening, trusts & estates
Using/supporting the Client Onboarding and Workstation applications a plus
Investment products, Brokerage or Securities industry experience a plus
Technology call center experience a plus
Intermediate-to-advanced knowledge of Word, Excel, PowerPoint and web-based technologies
Ability to communicate with all levels within the Firm
Exemplary customer service, organizational and disciplined time management skills that render positive results
Highly disciplined, self-starter with the ability to multi-task and juggle competing priorities with an extreme level of detail, accuracy, confidentiality, diplomacy, and initiative
Customer focused and service oriented, with a proactive customer approach
Demonstrated ability to establish and maintain effective customer and peer relationships
Detail oriented with superior written, verbal, and problem solving skills
Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism and sound judgment
Ability to apply business knowledge to new situations
Strong capacity for operating under pressure in a flexible, dynamic environment where creative and strategic thinking is required
Must be willing and able to work weekends as required
Must be willing and able to work flexible shifts

178

Application Support Analyst Resume Examples & Samples

Providing support for global application environments
Provide analysis of business requirements and the selection/implementation of new technical solutions
Maintain a pro-active approach to ensuring the reliability and availability of systems
Provide advice on tools, best practice techniques and methodologies
Develop application specifications in conjunction with internal customers to solve business problems and enhance functional performance
5 years' experience in application implementation and support in a complex ICT environment
Troubleshooting & problem resolution skills
SQL or other relational database experience
ITIL certification is a bonus

179

Application Support Analyst Resume Examples & Samples

2nd level support of F&O trading platform. Resolve all issues/problems reported in a timely fashion. Follow up and keep users updated about the progress of the problems/issues reported
Regional SME lead for Cross Asset Client Connectivity & F&O
Monitoring the health status of the trading systems
Proactively support knowledge sharing within the Application Service Delivery team
5 + years experience in Technology in the Financial Markets Industry, supporting a trading environment
Knowledge of Futures & Options trading a strong advantage
Experience with direct client interaction
Mid size project management experience
Experience with Web Technologies such as Websphere or Apache
Communication Skills - Ability to communicate at all levels within business and technology
Communication Skills - Excellent written communication to be able to clearly and concisely articulate issues and risks, and to clearly document technical solutions
Teamwork and cooperation - Ability to gel and work in a team oriented environment
Enthusiastic, Self driven individual who is always looking for improvements
Experience of working in front office support environment at a financial institution
Experience dealing with local markets, rule and regulations
Knowledge of equity products and business processes
Sybase / SQL

180

Application Support Analyst Resume Examples & Samples

3 – 6 year of IT systems/application support/development experience
Practical and applied skills working with a UNIX Operating system along with troubleshooting
Experience perform metrics reporting for senior management
Experience perform production readiness procedures
IT/Computer Science degree or equivalent work experience
Experience with Java desired
Strong communication skills a plus
Masters in Computer Science is a plus

181

Rates Application Support Analyst Resume Examples & Samples

First line of contact for all Rates tools for the users in AP
Trend analysis
Helping to drive continuous improvement within the team as it relates to incident, problem and change management excellence. Understanding the impact of change in a complex technical environment
Plan and implementation the business expansion: add new curves, new products, etc
There will be some projects work normally related to doing support improvements, and it will involve coding in Athena/Python
Participate in technical global forums
Frequent communications with global teams to stay on top of application issues and changes
Proactive, delivery focused approach to work
Ability to work on own initiative
Ability to handle & coordinate production incidents
Experience of working to quickly understand and clarify requirements
Experience of working to deadlines in a high pressure & constantly changing environment
4 years of work experience
University degree

182

Application Support Analyst Resume Examples & Samples

Bachelors Degree in Computer Science or similar experience
Unix - Solaris - working knowledge of Solaris and basic administration skills
Database - Oracle/Sybase - Good understanding of the infrastructure and basic tuning/troubleshooting skills
SQL - Strong use of SQL is a must, Data and database investigation is frequently required
Business Object experience would be a plus

183

Client Application Support Analyst Resume Examples & Samples

Establish close relationships and good communications channels with customers to ensure a good information flow
Provide the initial point of contact for DMA customers. This involves taking calls and emails from customers covering a wide variety of software issues and queries. This is the key activity for this post and first line analysts have very close working relationships with our customers
To be the initial point of escalation for serious issues whether caused by software, hardware or exchange issues. When there is a serious trading issue it is essential that the Client Services Manager, the customer and often the exchange work closely and efficiently together to provide a rapid and effective fix. Keeping the customer updated whilst serious issues are being investigated is a very important aspect of first line support
To become an expert in the Macquarie trading front ends and be able to troubleshoot issues
Managing expectations of internal Account Managers (AM) as well as coordinating information flow to and from customers via the AMs
Converting external customer requests into internal technical queries
Liaising with internal Macquarie Bank Global Client Services teams to ensure timely and accurate flow of information to the customer
Provide pre-sales technical information to new customers, forming a detailed analysis of how the vendor system would sit within the customers' infrastructure and back office systems
Assistance and support to existing customer accounts to help them grow their end user customer base
Ability to travel when necessary
Conducting sales presentations and product demonstrations to prospective customers in these sectors
Become an authority on MBL trading application suite and providing trader advice and training when required
Provide the day-to-day contact point for customers relating to Trader Support matters (account management)
Fluency in Mandarin (Business Mandarin a preference)
Knowledge of Electronic Derivatives trading Systems such as: Patsystems, TT, CQG, Trade Book preferred
Knowledge of Asia Pacific Listed Derivatives
VBA Excel Skills
Ability to work under pressure and react in a fast moving and challenging industry
Able to communicate well, and share information
Someone who inspires confidence and trust through professionalism
Works well in a team
Ability to prioritise and identify/address key issues
A "can do" attitude to problem solving
Lateral thinker, able to visualise solutions to customer needs
Ability to digest large quantities of information and formulate appropriate action plan

184

L Application Support Analyst Resume Examples & Samples

Act as point of contact for the business supporting a number of business-critical services and applications
Prioritize and manage tasks and resolve day-to-day application issues and client requests
Participate in 24x7 support coverage to cover any shift (ie day, mid, night) as required
Participate in application change and deployment activities
Assist and/or drive process improvements, systems integration and BCP efforts
Prepare regular operational reports and do in-depth service analysis and follow-up

185

Application Support Analyst TW Resume Examples & Samples

Application Support of the front office investment and trading platforms, including interfacing with portfolio managers and traders daily
Escalation support for the members of the team located in other regions including evenings and weekends on a rotational basis
Ownership and participation in the Incident and problem management processes, being accountable for resolution, root cause analysis and technology and business reporting and communication
Relationship management internally with the investment teams, trading desks, operations teams, legal, audit, risk and compliance teams
Interface with external vendors and their technical support and development organizations ensuring focus to resolution of issues and strategic enhancements
Proactively identify improvements and address them through independent thinking within a consensus driven team
Front Office product knowledge

186

Application Support Analyst Resume Examples & Samples

Supporting Operational Risk managers in terms of problem solving and application support
Application testing: releasing support for the business and IT, including: coordination, test cases creation and tests execution
Making mass data enrichments and data uploads into the system
Application access management (coordinating and implementing users access to Operational Risk applications)
Leading small processes and improvement projects independently

187

Application Support Analyst Resume Examples & Samples

Responsible for the implementation of AIM Code Releases/Updates
Liaise with other groups and other internal infrastructure teams to deliver solutions and troubleshoot problems for customers
Receive escalations from Level 1 and providing solutions or escalation to Development teams
Provide timely troubleshooting on products supported and manage incidents following the corporate incident management standard
Develop and utilize core tools and processes to perform daily function whilst improving day to day practices
Provide 24x7 on-call support on a rotational basis
Perform day-to-day production support of the infrastructure to maximize system availability and correct operation, diagnose issues, with full ownership of problems to resolution
Support application release deployment activities
Maintain documentation against best practice policies to ensure knowledge retention and continuous learning within team with a view to developing operate knowledge and skills by sharing experiences and attending relevant training
Remediate risks on supported products and support risk related events like audit and BCP
Working experience on Linux and Windows system administration

188

Application Support Analyst Resume Examples & Samples

Provide hands-on production support for Collateral and Margin Systems
Maintain Business Process Indicator of 99.99% or higher. This includes monitoring and responding to alerts, managing, tracking, and resolving incidents within the expected MTTR (Mean Time To Recover)
Performing Root Cause Analysis (RCA)s for production incidents and preventing reoccurrences
Performing application releases in production
Partner closely with Application Development, Quality Assurance, and line of business partners
Participate in on-call rotation for application support, including weekends
Drive continuous improvement of services and processes in order to increase platform stability and improved operational efficiencies
Produce production scorecards to management
Document, participate, and report on Disaster Recovery/Sustained Resiliency events
Manage Application and Infrastructure Key Performance Indicators
Strong verbal and written communication. Ability to clearly articulate complex issues/topics
Excellent interpersonal skills. Able to rapidly understand and retain knowledge of business processes and the technology systems
Customer Service Oriented - build positive working relationships with clients at all times, providing clear information while managing their expectations
Ability to thrive in high pressure situations while continuing to be delivery focused
Must be a self motivated individual. The candidate must posses the ability to self direct without continuous oversight from a manager
Ability to interface across managerial lines
Strong working knowledge of Unix/Linux
Ability to read/interpret programming/scripting language. (Shell, Java, sql)
Strong working knowledge of Oracle and SQL
Unix SA background
DBA experience
Geneos
Application Developer experience
ITIL Incident, Problem & Change disciplines
Autosys or Control-M scheduling tools
Knowledge of Collateral Management would be beneficial but not required
ITIL Certification is beneficial but not required

189

Application Support Analyst Resume Examples & Samples

Providing application support for trading, investment operations and risk budgeting systems
Troubleshooting issues across multiple systems and databases
Provide 1st & 2nd line support for production issues from initial contact through to resolution
Management of production incidents and resolution of these incidents independently or ensuring the appropriate support is provided by alternative in house teams
Participation in the future development of the company technical infrastructure
Ideally 4+ years' experience in an internal customer-facing role within the investment management industry together with knowledge of enterprise applications and the workflow between front, middle and back office applications
Knowledge of trading & risk platforms would be an advantageous
Knowledge of end to end trade flows
Excellent SQL & Excel skills
Eagle Pace or Aladdin knowledge would be an advantage also

190

Application Support Analyst Resume Examples & Samples

Exposure to banking or financial institution applications is an added advantage on this role
Familiarity with an IDM or Similar imaging software
Familiarity with either Sybase, Oracle and SQL Server databases - SQL, Stored Procedures
Familiarity with Remedy or similar IT Service Management software
Familiarity with Windows based and Unix based operating systems
ITIL foundation certification will be an added advantage on this role
Experience with working with/knowledge in Business Process Management solutions such as Pega BPM or similar Business Process Management/Workflow solution

191

Application Support Analyst Resume Examples & Samples

Primary point of contact for provision of application support to our branches globally
Timely response and root cause analysis of all problems raised to our ticket queue with follow-through to resolution
Full ownership of support tickets and effective communication with our internal clients and with technology partners on a regional or global basis
Provide transparent reporting to Management and Business and Technology partners as required
Management of low end technical projects as assigned
This role entails participation in an on-call rota
Application support troubleshooting experience
Application integration troubleshooting experience
Practical experience of an application management environment
Banking or financial services experience or other large corporate environment
Basic understanding of distributed systems architectures and integration patterns
Transact SQL
ETL or middleware tools
System administration and integration skills

192

Application Support Analyst Resume Examples & Samples

Implement monitoring of the production environment and take corrective actions as required
Track incidents by using a global call logging system (Service Center), and ensure these incidents are resolved in a timely fashion. Perform trending on ticket volumes to identify areas for improvement
Contribute to automation of common support functions to improve resiliency of the production environments and efficiency of the Production Support teams
Coordinate production platform upgrades with the Development and Infrastructure teams
Work with the Application development teams to deploy software releases in the Production and DR environments
Maintain disaster recovery environments and perform annual DR exercises
Maintain knowledge base of known defects and issues, process and techniques, etc
Analyze infrastructure and application trends in effort to manage capacity demands
Review controls for audit compliance and correct gaps
3-5 years of hand on experience in MSSQL, Sybase, Oracle, .Net, Java, SharePoint, AIX, Unix, Linux, Windows, Citrix, Web Logic, MQ Messaging
At-least 3 to 5+ years of experience with JAVA/Apache Tomcat and other web services required
Experience as Data stage Developer/Support ETL processes that read from and writes to different databases
Experience in Data stage version 8. 5 or above
Experience in using SFTP, FTP, NDM processes and writing shell scripts
Experience with Autosys scheduling tool
Strong data modeling and SQL programming
3-5 years of experience providing application support
Experience with Geneos and other monitoring tools
Strong trouble shooting skills required, both with vendor and "home grown" applications
Results oriented and highly flexible, Must have ability to multi task effectively, Must possess the ability to quickly adapt to new systems and processes, Willing to cross-train and ability to learn quickly
Excellent communications and interpersonal skills
Minimum of three + years in a production support management role within Financial Services Industry. Familiarity with financial instruments and portfolio management is desirable. The candidate will be expected to gain new financial business related knowledge as needed

193

Application Support Analyst Resume Examples & Samples

Support the warehouse supervisors with additional information from the database
Participating in defining future processes and translating into functional requirements
Categorize issues and escalate where necessary to the appropriate next level
Provide solutions for equipment failures like RF scanners, printers
Prepare system and performance tests
Monitor installation of software delivery notes and test bug fixes
Support on interface testing and troubleshooting between SAP - WMS and MHE systems
Knowledge of relational database systems (Oracle preferred)
Able to extract database information and solve business requirements and system issues
Manhattan WMOS, Labor Management and Supply Chain Intelligence (or any other reporting in Cognos environment) experiences are a plus
Experiences in WebSphere Application Server, RF technology, Customs Service applications, automation systems and in Retail Industry are a plus
Strong analytical, critical thinking and problem solving skills
Ability to work individually or in a team environment
Bachelor's degree in Computer Sciences, Industrial Engineering, supply chain/logistics, or related field
At least 3 years’ experience in an IT support role
Fluency in English and German (another European language is a plus)

194

CRM Application Support Analyst Resume Examples & Samples

Gather and analyze information in order to improve business systems and processes
Assist development team with troubleshooting issues and liaising with internal clients on incidents and service requests
Review and agree requirements and designs with relevant business owners
Assist and/or coordinate user testing, ensuring issues are resolved in a pragmatic and appropriate manner
Work as part of a project team, reporting progress and escalating issues to project management in a timely manner to ensure successful completion of projects / reviews
Adhere to standards set by the Invesco project methodology
0-2 years of experience in IT Software development, support, or business analysis roles
Experience working with Agile/scrum software development framework is a plus
Exposure to Big Data/Hadoop/HBase technologies and tools
Ability to manage multiple tasks and requests and ability to deliver quality results

195

Application Support Analyst Resume Examples & Samples

College or University degree in Finance, Computer Science or related disciplines (i.e. Business Administration - Information Systems or Information Technology Management)
Solid written and verbal communication skills. Ability to clearly articulate a concise, focused and audience-targeted message (communication efficiency) an absolute must
Mature judgment, analytical aptitude required
Solid grasp of requirements management process, practices and standards
Previous experience in a similar role an asset
Demonstrated sense of ownership, personal responsibility and organization

196

Application Support Analyst Resume Examples & Samples

Manage and approve access requests on various platforms and systems; ensuring access is in accordance with the Logical Access Control policy, established standards and procedures
Analyze requests for potential risk before action. Appropriately document and highlight any potential risk concerns identified, escalating to management as appropriate
Escalating, rejecting and querying requests where necessary
Review and maintain process/procedural documentation
Manage any adhoc compliance and security-related projects as required by management
Provide periodic regulatory & compliance reporting
Define & execute recertification processes
Bachelor’s Degree in Risk Management, Operations or similar discipline preferred
Minimum 3 - 5 years of experience in application security, global operations and/or technology risk management
Familiarity with IT risk management framework preferred
Industry recognized certifications (CISA, CISM, CRISC) preferred

197

Application Support Analyst Resume Examples & Samples

Provide Level 2/ level 3 application support - specific focus on imaging and workflowapplications
Work closely with the business stakeholders and deliver prompt responses to issues raised by Clients
Support off business hours coverage (including weekends), where required to help out with the change deployments
Unix shell/ batch scripting /SQL Scripting, ideally with Oracle/SQL Server
Jboss skills
Experienced in writing technical and function documentation
The ability to operate independently, to be proactive, and able to interact and chase issues through multiple areas to ensure the right outcome
Experience working with an IDM or Similar imaging software
Experience with working with/knowledge in Business Process Management (workflow) solutions such as Pega BPM or similar Business Process Management/Workflow solution

198

Front Office Application Support Analyst Resume Examples & Samples

Ensure Server &/or Application availability
Support users in Application usage
Assess the health and current status of the applications and either resolve the issues or manage their escalation to 3rdline support until the issue is resolved
Assist in the management and support of all Front office applications
Receive and log incidents for support and change from relevant stakeholders
Ensure adherence to the SLA's for Incident and request for service resolution
Investigate any data quality related issues
Ensure root cause, contributing factor and counter measures are identified and raised to the relevant stakeholders
Analyze Incidents for performance improvement opportunities
Identify opportunities for automation and implement standard processes
Ensure documentation as per agreed standards
Liaise with systems development staff with respect to system enhancements and system issues

199

Level Application Support Analyst Resume Examples & Samples

Our Customer Support Call Center is staffed from Mon. – Fri. 5:00am – 7:00pm, so shift schedules rotate on a quarterly basis and you must be available to work within this shift schedule as assigned
Resolve questions/concerns from multiple customer sites. Escalate calls to appropriate source for further assistance when required
Inputting and tracking of incoming calls to HD using HEAT and Service Now Software
Write and update Knowledge Base articles
Take ownership of user concerns to see them through to completion
Work closely with Development and Quality Assurance Departments on implementation of new software releases and service packs, to insure timely and accurate site upgrades. May require some testing and technical writing
Guide Customer Support Analysts to finding answers to user error, training issues and software bugs
Responsible for creating, reviewing and the submission of knowledge base articles, FAQ’s, and knowledge articles for publishing for internal and external use. This also includes the review and approval of knowledge base article submissions from First and Second Level Support
Actively participate in an assigned Subject Matter Expert Team and insure that entire team is fulfilling Subject Matter Expert duties
Should be proficient in all of the below listed areas
Working knowledge of, or the ability to quickly learn our proprietary suite of software products and their business application
Support of Service Integration Platforms, Server Management, Event Log Analyzing, Reset Services and Application Pools
Comprehensive understanding of corporate software platforms and packages, integrations with other systems
An understanding of the internal functional group business and escalation processes as well as daily work needs of our customers: internal, external and corporate
Intermediate to advanced knowledge of best practices in technical support policies and procedures, with a full understanding of in-house escalation procedures
Ability to travel up to 25% (approximately one week a month) annually to customer sites providing support as needed

200

Peoplesoft Application Support Analyst Resume Examples & Samples

Primary responsibility will be to provide production support for PeopleSoft HR , CMT (Case Management Tool)
Support will involve the maintenance, troubleshooting and development of application modules and interfaces
Designs, develops and tests assigned in-scope modifications, interfaces, reports and etc… based on functional requirements
Work closely with the team and external parties in order to debug and resolve any production issue between PeopleSoft HR and/or CMT and external systems
Assists with operational process improvements and ensures process documentation is updated
Providing PeopleSoft infrastructure and environment support
Monitors daily interfaces to ensure files post successfully and troubleshoots and corrects errors as appropriate
Providing overnight batch processing on-call support
Good functional understanding of PeopleSoft HRMS v9.1 (or above) and Global Payroll
Minimum of 4 years continuous, recent experience with technical analysis, design and build, using PeopleTools 8.4+, of custom
Reports (SQR, Crystal, PS Query)
On line modifications (pages, fields, etc)
Execution of Unit Testing and System Integration Testing
Support of User Acceptance Testing
Proven experience with the following tools
Application Designer, PeopleCode, Workflow, Application Engine, Component Interface, File Layouts, SQR, Query, Application Messaging, Application Packaging, Change Assistant, XML Publisher
Use of PVCS tracker to manage code releases
Experiences with supporting the PeopleSoft Internet Architecture – Weblogic, Tuxedo, etc
Environment Set-up and maintenance

201

Application Support Analyst Resume Examples & Samples

This specific role in the Derivatives Controls space will be responsible for the day-to-day management of end-to-end system controls which will help ensure that all Derivatives trades and subsequent business events performed against those trades are accurately reflected in down-stream data repositories – primarily in the strategic Cross-Asset Operations Data Store
Key Responsibilities and Typical Duties will include the following
Capable of defining & evolving a process, not just executing an existing one
Flexible to attend APAC rotational shift and weekend release tasks
Unix/Linux Intermediate 1-3 years
SQL Intermediate 1-3 years
Sybase/Oracle Intermediate 1-3 years
Apache Web Server Beginner 1-3 years
Informatica/Cognos Intermediate 1-3 years
Monitoring tools

202

Big Data Application Support Analyst Resume Examples & Samples

Ensure that all JPMIS applications are available and supported in line with defined system service level agreements
Building tools to enhance the support function
1 - 3 years of work related experience in the IT field or an equivalent combination of education and work experience
1+ years experience with Java EE
1+ years experience with Informatica or similar ETL tools
Good understanding of application development cycle and agile methodology
Excellent interpersonal skills are absolutely critical to this role

203

Trading Application Support Analyst Resume Examples & Samples

Development, maintenance and production support of client's existing trading & operational systems
Building custom front-end reporting tools while integrating with existing back-end systems
Participating in the analysis and recommendation of deploying third-party solutions (build vs. buy)
Reviewing existing computer programs and recommending refinements, improvements, and enhancements to ensure most efficient methods are employed
2+ years of Systems Analysis experience
Bachelor's Degree in Computer Science, or equivalent field
Understanding of financial services business knowledge including asset classes, instruments, workflows and products
Expert Microsoft SQL server with knowledge of Stored procedures, sophisticated query design, database structure design & SQL Server Reporting Services
Understanding of Java, .NET, and VB Script
IT experience within a Mutual Fund, Hedge Fund or Asset Management industry
Experience with the following software packages, including: Order Management (Eze), Portfolio Accounting (Advents Axys) and, Market Data Applications (Factset and Bloomberg)

204

Application Support Analyst Resume Examples & Samples

Previous experience working in or supporting a trading room environment, high degree of familiarity with various financial products (equities, options, futures etc.), trading systems, market regulations and market data applications
Specific experience with or exposure to FIX protocol
Specific experience with or exposure to the ORC trading platform considered a plus
Is very comfortable working with UNIX/POSIX/Linux environments. Systems administration experience considered a plus
Has successfully completed the Canadian Securities Course (CSC) or is actively pursuing that goal

205

Application Support Analyst Resume Examples & Samples

Respond to customer requests via emails, ticket system requests, telephone calls and in person
Provides trainings to end-users
Works a queue of tickets (incidents, problems, requests) and provides resolutions within defined SLA’s
Provides status updates and manages customer expectations
Document, dispatch and escalate requests to 2nd level support
Follow up with customers to ensure satisfaction
Contributes to the creation and maintenance of end-user documentation
Test fixes to ensure problem has been adequately resolved when possible
Carry out all other related tasks
Internship in IT or experience an IT Support Analyst
Exposure to multinational working environment is an asset
Proactive and autonomous
Ability to work in a support team and as well as perform on an individual basis when required
Ability to work under stress
Ability to create documentation
Knowledge sharing between team members
Ability to communicate effectively with all levels of management
Honesty, integrity and confidentiality must be maintained at all times
Fully Bilingual (French/English) – Mandatory
Knowledge of the Office Suite applications (Outlook, Excel, Word, PowerPoint)

206

Application Support Analyst Resume Examples & Samples

Monitor infrastructure, servers, databases, distributed batch jobs
Troubleshoot technical issues (Main Frame, Java/J2EE) or escalate and work with appropriate technology teams to provide solutions
Minimum 5 - 7 years of relevant Information Technology experience
Proven experience in incident/problem management or call center experience
Solid technical skills (knowledge of client server technology, networking basics, database technology etc.)
Solid understanding of the major functionality bundled into a release, both from a technology and business point of view
Technical knowledge including: COBOL, JCL, XML, XSD, and Oracle, Server - Wintel, Web logic, WebSphere, UNIX
Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / process

207

Application Support Analyst Resume Examples & Samples

Bachelor's degree from an accredited college/university and/or minimum of 5 years of experience with Unix/Sybase/Sql based applications
8+ years of relevant technical experience required
Work as part of the operate organization to deliver Equities business objectives
Build out strong relationships with resolver teams, application development teams, and core infrastructure services
Develop strong technical expertise in Equities technology and applications
Build an understanding of the end to end transaction flows of applications supporting the Equities business flows
Proactively identify and communicate issues leveraging standard monitoring and alerting tools, and work to resolve issues liaising with 3rd party resolver teams as necessary
Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, and resolve for Equities applications
Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning within team
Perform monitoring and alerting for Equities applications and supporting infrastructure
Look to improve monitoring and alerting capability by tailoring trigger events to ensure maximum efficiency
Support deployment activities into production environment
Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to front-line support teams
Conduct regular peer reviews with development teams to review production incidents/crisis events and define/track remediation actions to close
Participate in permit to operate reviews on Equities aligned applications to ensure application releases meet support criteria before being deployed into the production environment
Look to proactively develop operate knowledge and skills by sharing experiences and attending relevant training
Proactively improve support services by building upon best practice and tools
Participate in occasional out of hours support and testing around key deployments and business continuity exercises
Must be able to work extra hours as needed
Participate in support Rota to ensure adequate business support coverage 7:00am- 4:00pm

208

Application Support Analyst Resume Examples & Samples

Work a queue of tickets (incidents, problems, requests) and provides resolutions within internally defined SLAs, with a focus on long-term solutions, on HR and Production applications
Provide status updates and manage customer expectations throughout the lifecycle of the incident/problem/request/change
Collaborate closely with level 1 Front Desk analysts to identify, document and transfer recurrent ticket categories
Collaborate closely with the level 3 technical support analysts and the project teams, in order to identify the best solution for the identified system errors/developments
Provides trainings for the key and end-users
Effectively use support processes and tools (i.e.: self service interface, ticketing tool, internal knowledge base etc.)
At least 2 years’ work experience within an IT Support department
Customer service experience
Ability to work in a support team as well to perform on an individual basis when required
Ability to work in a multicultural environment
Adaptability and flexibility
MS-SQL database knowledge (medium level)
Fluency in written/spoken English and French

209

Application Support Analyst Resume Examples & Samples

Prioritising and resolving day-to-day systems issues and client requests including IVR (Interactive Voice Response) experience
Involvement in a weekly/monthly patching activities and business-driven enhancements
Responding to user requests, and ensuring systems are adequately monitored and administered, and that issues are actioned in a timely manner
Ensuring that incident, problem, and change management processes and procedures are followed and adhered to
Reviewing and improving operational processes, procedures, and documentation associated with the operation of these systems

210

Application Support Analyst Resume Examples & Samples

Unix Shell Scripting/ SQL database; background in Development is a plus
Demonstrated strong analytical and problem solving skills to deal with issues encountered across multiple applications within a complex environment
Demonstrated ability to coordinate effectively with different teams across multiple locations
Demonstrated accountability to be responsive and proactive to requests and issues raised by Clients
Possess excellent communication skills, both oral and written
Strong time management skills to work on multiple tasks
Strive for customer service excellence
Shift: Regular shift; willing to do 24x7 and on call support
Proven competency in at least two of these Digital technologies

211

Application Support Analyst Resume Examples & Samples

Prioritizing and resolving day-to-day system issues and client requests
Involvement in application deployment activities
Assisting with process improvements, system integration and BCP efforts

212

Open Systems Application Support Analyst Resume Examples & Samples

Bachelor's degree in Computer Science, Electrical Engineering, Information Systems or other technical discipline preferred. Or, equivalent work experience in Open Systems Support
1-3 years of SQL Server, stored procedures, database design preferred
1-3 years of Java, JavaScript and Eclipse toolsets preferred
3-6 years of experience with C#, ASP.NET 4.0 and the .Net framework (versions 4.0 and above) preferred
3-6 years of experience with AJAX, WPF, WF, WebAPI and the MVC/MVVM design pattern preferred
3-6 years of experience with Cascading Style Sheets (CSS) and responsive web UI preferred
3-6 years of experience in defining remote communication methodologies such as web services, WCF, MQ, and Rest preferred
3-6 years of experience using Team Foundation Server (TFS)
1-3 years Automated and continuous integration builds preferred
1-3 years of experience in PowerShell preferred
General experience with Fortify code security scanning tool preferred
Collaborative, team oriented style
Displays ability to learn quickly
Displays leadership and mentoring skills
Ability to work independently exhibiting strong multitasking and time management skills
Good communication (oral & written) skills including the ability to translate technical issues/concepts into ways for non-technical staff to understand

213

Application Support Analyst Resume Examples & Samples

Technology Infrastructure Architecture and Engineering
End User Technology
Lead efforts to investigate and remediate Investor Tool, Trust and Advisory platform, Client Coverage, CRM day to day issues

214

Application Support Analyst Resume Examples & Samples

College degree, specialized training or equivalent work experience
Minimum of 3 years experience in an applications support, operations, or applications development role
Strong skills in problem solving and issue resolution
Ability to quickly learn new technologies and tools
Understanding of the software development lifecycle, languages, and methodologies is a plus
Experience working in a multi-vendor environment with high levels of vendor interaction preferred
Experience within UNIX/AIX applications preferred
Knowledge of Windows operating system required
Experience with Teller technologies(ARGO) preferred

215

TPE Application Support Analyst Resume Examples & Samples

Trade Booking / Amendments / Cancellations / Allocations
Position Management
Lifecycle Events / Credit Events / Corporate Actions
Trade Control (accuracy, completeness and timeliness)
Trade Store / Trade Distribution / Connectivity & STP
Clearing & Regulatory Reporting
Management accountability for one or more TPE services
Responsible for providing Subject Matter Expertise across a wide portfolio of TPE services
Manage the lifecycle of all incidents to return the IT service to users as quickly as possible
Manage the lifecycle of all problems to prevent incidents from re-occurring
Fulfill TPE service requests from our partners across Technology and Business
Monitor and control the TPE services and their underlying infrastructure to prevent incidents occurring
Deliver technical change to the business through small change, user on-boarding, testing and monitoring
Manage all Service Transition activities including change, release, configuration and on-boarding
Manage all Service Design activities including service continuity, capacity planning, and access controls
Manage all Continuous Service Improvement activities including development training, product lifecycle management, service reviews and process reviews
Ensure that all duties are carried out in full compliance with Barclays Regulatory Requirements, Barclays Operational Risk Framework and Barclays internal Policies and Standards
Contribute to the Barclays Citizenship agenda. At Barclays, Citizenship means taking into account the needs of our stakeholders and making decisions which, in the long-term, are positive for our customers and clients, shareholders, colleagues and the communities in which we operate
Bachelor’s degree in computing or equivalent industry experience
Excellent technical skills in UNIX, Windows Server, SQL, Scheduling and Middleware
Business knowledge of Investment Banking, specifically the lifecycle of a trade
Strong project management skills. Prince 2 / PMP certification preferred
Good knowledge of ITIL framework. ITIL certification preferred
Technical background administrating Platform, Middleware, Database, Storage and Network

216

Application Support Analyst Resume Examples & Samples

Drive improvements across application release deployment activities into the production environment. Strive to fully automate release deployments in partnership with application and infrastructure development teams
Build out strong relationships with resolver teams, application development teams, and other upstream and downstream support teams
Develop strong technical expertise in Equities technology and associated applications to understand the end to end transaction flows of applications across the production domain
Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure. This includes server hygiene standards for patching, end-of-life hardware, on-boarding new infrastructure
Participate in ‘permit-to-operate’ reviews on Equities aligned applications to ensure application releases meet support criteria before being deployed into the production environment
Participate and coordinate weekend support and testing around key deployments and business continuity exercises
Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of applications
Unix (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash etc
Windows skills (Win7)
Experience with application support peripherals a plus
Geneos, Control-M / Autosys
Knowledge of java based application development would be a plus

217

Application Support Analyst Resume Examples & Samples

Must have 5+ years of application development and/or support work experience
Experience with escalated ticket management. Able to work under pressure to resolve issues affecting production services
Able to work weekend on call rotations as required
Experience with supporting OS (Windows, Linux), web servers (IIS, Apache), application servers (WebSphere, Tomcat)
Database support experience for Oracle and MS SQL
Experience with XML, HTML, Java, Java Script, and Unix Shell Script (ksh)
Monitoring experience (Tivoli, AppDynamic, Apica, VCOPs, etc) is a plus

218

Application Support Analyst Resume Examples & Samples

Application development as part of a small team on a mixture of small and large development projects
Identify and deliver opportunities to improve the application and service
Experience in a Production Application Development or Application Support role
SQL 2008 configuration and development
Strong Team Player
Confident and effective communicator
C# MVC 4
Experience in Server patching or Scheduling
Someone who has come from a Wintel Server Support or DBA background would be ideal

219

Junior Application Support Analyst Resume Examples & Samples

University studies – ongoing or finalized
Previous experience in customer support or IT is a plus (including internship, voluntary)
Advanced English language skills
Medium level of French
MS-SQL database knowledge (basic level)
Willing to work full time
Analytical reasoning and problem solving skills
Ability to work in a support team and as well as perform on an individual basis when
Very good communication skills. Ability to work in a multicultural environment
Works a queue of tickets (incidents, problems, requests) and provides resolutions within internally defined SLAs, with a focus on long-term solutions, on HR and Production applications
Delivers support to existing business users, investigates and resolves application errors, data discrepancies and queries
Provides status updates and manages customer expectations throughout the lifecycle of the incident/ problem/ request
Collaborates closely with level 1 Front Desk analysts to identify, document and transfer recurrent ticket categories
Collaborates closely with the level 3 technical support analysts and the project teams, in order to identify the best solution for the identified system errors/developments
Effectively utilizes support processes and tools (i.e.: self service interface, ticketing tool, internal knowledge base etc.)

220

Application Support Analyst Resume Examples & Samples

Researches, troubleshoots and resolves reported system issues; escalates issues requiring development or vendor support; tests and implements solutions
Performs system maintenance such as deploying patches, updates and upgrades; monitors system performance and performs actions to maintain data integrity such as purging inactive accounts
Creates reference and training materials by documenting processes and solutions; supports process improvement by evaluating documented resolutions and analyzing trends
Provides input and performs testing for development and purchasing initiatives
Performs other job related duties or special projects as assigned
Excellent technical skills with Microsoft network and PC operating systems including working knowledge of current network hardware protocols and standards, database maintenance, windows server administration and desktop application support
Extensive practical knowledge in trouble shooting methodologies and principles and issue resolution techniques
Excellent customer service and problem solving skills with the ability to work independently while supporting a team environment
Solid analytical skills with strong attention to detail and concern for data accuracy
Strong organizational, process and project management skills with the ability to prioritize workload, multi-task, and meet deadlines in a fast paced environment
Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics
Flexibility to provide application support during weekend and evening hours as needed
3-5 years information technology support service
Financial services or banking industry experience preferred

221

Application Support Analyst Resume Examples & Samples

Develop strong technical expertise in Treasury & CIO technology and associated applications to understand the end to end transaction flows of applications across the production domain
Participate in ‘permit-to-operate’ reviews on Treasury & CIO aligned applications to ensure application releases meet support criteria before being deployed into the production environment
Participate in occasional weekend support and testing around key deployments and business continuity exercises
2+ years working in a support capacity in a time critical environment, ideally with experience or exposure of working in a financial institution
Geneos, Autosys
Knowledge of java based application development a plus

222

Application Support Analyst Resume Examples & Samples

3 years of experience in application support or service operations in a large enterprise environment
1 year demonstrated experience leveraging ITIL or other service management methodologies
Previous experience managing publishing financial applications or environments
Previous knowledge working in an IT ticketing system (HP Service Manager, CA Service Desk, Remedy, Service Now etc.)
Excellent interpersonal and relationship building skills
Customer and quality service oriented
Demonstrated ability to prioritize work assignments and to focus on the highest priority issues
Previous work experience with SQL query tools
Previous work experience or knowledge of publishing systems
Experience or previous job history as a Business Analyst or Software Developer
IP networking troubleshooting skills
Microstrategy analytics and or other business intelligence tools
Bachelor’s degree in a technology or business related field and/or equivalent experience

223

Application Support Analyst Resume Examples & Samples

Possesses a university degree and 5+ years of technical/application or production/application support experience
Exhibits solid knowledge of networks and databases Is very comfortable working with UNIX/POSIX/Linux environments
Have extensive (5+ years’) experience in Linux application support, analysis and trouble-shooting, in a high-demand, production environment, preferably in a trading environment
Have superb communication skills, and be able to deal effectively with both technical and business representatives
Has experience or is interested in working in a trading-type environment
Has or is interested in acquiring trading product knowledge or potentially interested in pursuing CSC certification

224

Avp-it Application Support Analyst Resume Examples & Samples

Bachelor of Science in Computer Science, Engineering, MIS or equivalent technical training OR Associates degree in a technical training school for application or production support
5+ years of performing application support/development in a Windows environment
Prior experience/knowledge of the following: SQL Server
Experience supporting production applications
Strong hands-on testing experience
Experience in working on multiple releases in parallel
Experience developing/supporting an IIS Windows web application
Experience with application support/development in a .Net environment preferred
Prior experience/knowledge of the following: IIS, Web Services, Windows Services
Basic understanding of financial market concepts
Flexible, hands-on "doer", able to cope with changing requirements / time constraints
Strong analysis skills
Experience in following SFTP, MQ, Siteminder & .Net experience a plus

225

Application Support Analyst Resume Examples & Samples

Provide 1st & 2nd line support to traders which involve extensive face-to-face interactions with Traders
Respond to queries from various Trading groups and associated business units
Perform application setup, account setup, limits changes, problem tracking, and report generation
Support third party and internal applications
Monitor connectivity and market risk applications and quickly solve issues
Act as the main point of contact for all trading applications queries and requests
At least 3-5 years of experience in trade floor support
Understanding of Equities, FX, Fixed Income
Understanding of market data systems such as Bloomberg or Reuters
Ability to navigate seamlessly in Unix and Windows platforms
Knowledge in Unix shell scripting
Knowledge in FIX and TCP/IP connectivity
Degree in Computer Science/Engineering

226

Application Support Analyst Resume Examples & Samples

Monitoring of critical applications and management of issues arising from alerts
Application maintenance related activities, such as month-end processing, license administration and environment management
Testing of changes impacting CAF applications

227

Application Support Analyst Resume Examples & Samples

Liaise with end user community to understand their problems and needs, and provide technical and analytical support
Provide in-depth analysis and implement strategic Information technology solutions to production problems for the applications in his/her purview, while adhering to deadlines and facilitating timely delivery for Operations clients
Analyze and debug the existing source code to find bugs and performance issues
Design, develop, test and implement enhancements and bug fixes
Provide onsite and offsite support as well as off-hours support, if necessary, for the various business functions
Acquire and document knowledge on the various Credit Suisse applications and share the acquired knowledge and provide training to the team members
2+ years of experience in Software Development and/or application support
2+ years of experience in IBM Mainframe technologies like COBOL, JCL, DB2, VSAM, CICS
Excellent analytical and problem resolution skills
1+ years of experience in MQ series
1+ years of experience in supporting and managing business continuity tests, and power downs

228

Application Support Analyst Resume Examples & Samples

Bachelor's degree in Information Technology or a combination of education and experience that enables performance in all aspects of the position
Minimum 3 years expereince installing/supporting applications, hardware support/maintenance, and direct engagement with business users
Experience installing/supporting applications, hardware support/maintenance, and direct engagement with business users a plus
Valid driver's license required
Ability to travel 5 - 25% of time
Knowledgeable of Windows, Office product suite, VPN and local area network. Any knowledge of Thompson One, BetaLink and ILX is a plus
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware. Specific experience with Dell equipment a plus
Knowledge of principles for providing strong customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to work well collaboratively in a team environment. Good interpersonal interaction and able to work well with others

229

Application Support Analyst Resume Examples & Samples

Resolves incidents and fulfilling requests raised by clients and ensuring they are completed in a timely manner with highest degree of customer service
Works collaboratively and effectively with customers and other IT teams within the organization
Ensures incident, problem and change management; and BCP processes& procedures are followed and adhered to
Reviews and propose continuous improvements to operational processes and procedures
Contributes actively to build the knowledge base associated with the service
Participates in 24 x 7 on-call roster

230

Application Support Analyst Resume Examples & Samples

Participating in 24x7 on-call roster or support coverage to cover any shift (ie day, mid, night) as required
Participating in application change and deployment activities including changes between environment and after office hours and weekend implementations
Preparing regular operational reports and in-depth service analysis and follow-up
Implementing and driving achievement toward business and operational support goals

231

Application Support Analyst Resume Examples & Samples

Minimum BS degree in Computer Science or Equivalent work experience
Minimum 3 years technical experience in Web based technology environments and related dependencies between platforms, database, and application levels. (UNIX, SQL, WINDOWS, are plus)
Experience in Solaris, lynx, korn shell, Perl, JAVA (core and frameworks) , C/C++ is a plus
Experience in Oracle, and SQL server databases is a plus
Knowledge of windows server, active directory, group policy, OS
Experience in enterprise incident management practices, monitoring and performance tools
Ability to quickly receive and process information, make appropriate risk based decisions
Effective issue management skills, problem identification, root cause analysis, and solution recommendation
Strong global team member, interaction with staff and clients to achieve business goals
Intense personal commitment to mission, values, and goals of the organization

232

Application Support Analyst, Senior Resume Examples & Samples

Provide hands-on 24x7 support of production Internet and back-office applications on a rotating basis
Drive OAM SEVerity crisis technical bridges and/or management bridges
Shell script and administer batch jobs required to execute back-office scheduled work
Access DB data via PL/SQL and perform required database application administration to support production
Leverage knowledgebase (previous incidents), experience, and organizational knowledge to reduce MTTR
Review turnover paperwork to ensure that they are complete prior to production installs
Participate in the requirements gathering process, representing the production environments, to ensure that all operational aspects are identified and documented
Provide all tasks and detailed estimates to project managers, review and approve design documentation to ensure understanding of business logic changes and technical solution being implemented
Works with Change Management/ Release Managers to review propose change events for production
Work with ETG and OAM/Credit development to perform project code installations/promotions with assistance from the development and business groups. Validate successful promotions to production or fallbacks
Document install-defects and assign severity to the problems that occurred. After fallback, perform post mortem to identify root cause analysis (RCA)
Direct incident recovery, and cross-functional teams to collaborate on identified issues
Identify and implement improvements to incident recovery, incident engagement, and incident communications
Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans
Participate in internal and external audits, as requires by management
Ensures monitoring alerts and system events are assessed, prioritized, and worked aggressively
Escalate issues to the technology, operations, and/or vendor(s) where appropriate
Ensure database/application controls and procedures remain compliant with Corporate IT risk
Support Disaster Recovery tests and live recovery for all production environments
Work with Card Services architects to validate and design enterprise solutions and application monitoring tools
Interface with the technology group on the datacenter migration project, and provide senior level project updates
10+ years of IT experience with background in Internet or application development, or equivalent technical production support experience (Required)
Minimum of 7 years in support of an Internet or transaction processing application (Required)
Experience designing, maintaining, and managing SLAs and interfacing with clients
Full life-cycle development experience in a large financial services firm: Card Services and/or banking
Experience in Oracle/SQL and shell scripting (Moderate)
Strong technical skills in these areas: JAVA, JSP, SQL, JBOSS, SiteMinder (Moderate to expert), Weblogic/Webspshere (moderate to expert), UNIX (Moderate to expert)
Ability to coach and mentor peer employees and contractors (Required)
Experience working in an Internet and distributed client server environment, including strong understanding of multi-tier architecture and infrastructure setups (Required)

233

Application Support Analyst Resume Examples & Samples

Ensure that all Middleware applications are available and supported in line with defined system service level agreements
Act as point of contact for all application service interruptions; oversee all crisis and incident management processes
Documenting support activities, which include support tasks and outages
5-7 years of experience in core Java
5-7 years of experience in UNIX and Windows
5-7 years of experience with Middleware technologies such as Apache, Websphere Application Server, or IIS
3-5 Experience on splunk and wily
1- 2 Experience on datapower
Prefer knowledge of tools and scripting methods utilized for deployment and configuration of Web Applications
Understanding of TCP/IP networking , Loadbalancing
A team player with a positive attitude - enthusiastic, dynamic, energetic
Be prepared to fully commit outside of normal hours on a 7x24x365 basis
3-5 years of experience in core Java
3-5 years of experience in UNIX and Windows
3-5 years of experience with Middleware technologies such as Apache, Websphere Application Server, or IIS

234

Application Support Analyst Resume Examples & Samples

Acting as first point of contact for the business supporting numbers of business-critical services and applications on a 24x7 basis
In this role you will be responsible but not limited to the following
Having an end to end responsibility to ensure all operational KPIs are met by the services within the Shared Pool Team portfolio
Delivering a client focused service experience for technology user queries in a professional and timely manner while demonstrating the highest standards of written and verbal communication
Ensures Support processes are aligned to ITIL framework
Focuses on production stability and future changes are aligned to regional strategic direction
Works closely with regional Service Management to ensure Support processes are in line with regional model
Undertaking coordinated incident management in liaison with other operational teams
Maintains a standardized global service offering through peer group collaboration
Presents regular updates to reporting line on status in local site
Ownership of technology problems or requests until satisfactorily resolved
Working with other technology teams to deliver continual service improvement and ensure business requirements are being met
Undertaking coordinated incident management in liaison with other operational team

235

Application Support Analyst Resume Examples & Samples

Provide 2nd and 3rd level support of the FX Risk applications in various environments
Application process Management
Management of infrastructure, continual process improvement
Management and Mitigation of Production Incidents
Performance and Capacity management
Application deployments and Configuration in all supported environments
Good communicator in English, both spoken and written

236

Junior Equity Application Support Analyst Resume Examples & Samples

Provide support to business stakeholders on critical front, middle and back office platforms including Calypso, 4Site, SYN and a number of internal systems
Engage in Incident, Problem and Change Management
Proactively contribute ideas and solutions towards improving team processes
Work with product vendors, exchanges, data providers and other service providers to resolve issues
Extensive interactions with global teams (IT Development, Service Desk & infrastructure teams)
Project manage operations components of key systems upgrades e.g. system upgrades, exchange upgrades etc
University degree in engineering, computer science or equivalent
Relational database experience (ideally Sybase or Oracle)
Good working knowledge of UNIX
Strong SQL experience
Understanding of the equities trading business

237

Application Support Analyst Resume Examples & Samples

Prime Finance is one of the most challenging and potentially rewarding areas to work within Citi Equities and Prime Technology
The application stack consists of a significant number of interwoven applications and components providing functions around trading, funding, locate offering, margining, wire sending, online services, batch processing and reporting for end users internally and externally in many locations across the globe
The Prime Finance support team looks after Prime Brokerage, Stock Lending and Agency Lending systems with the aim of ensuring high system availability and stability, as well as end-user support
Our business partners cover FO, MO and BO users based in different countries in the region. In order to achieve a high service level standard, it is an important requirement for the team to establish good rapport through frequent interactions with other technology teams like development and system administration teams which also have footprint in China and many other locations globally
The role entails working in a team based in Hong Kong, resolving daily system issues and handling user queries promptly, improvising effective temporary workaround solutions, devising strategic long term permanent fixes, making sure all issues are well followed up, reviewing and implementing adequate automation/monitoring, taking ownership in driving potential service improvement around stability, efficiency and effectiveness in the region as well as globally
The successful candidate will be working closely with his/her team members in Hong Kong as well as India in the region and reporting to the APAC Regional Prime Finance Support Lead
The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and other technical teams at all levels. The successful candidate is expected to provide hands-on technical support and would be working with our peer teams in Europe and North America to provide seamless support to our applications globally under follow-the-sun support model
In addition, he/she needs to be good team player who possesses good multi-tasking skills, be able to cope with high pressure well and consistently deliver high level service standard
3–5 years working experience in support role on global applications
Sound business knowledge on stock lending and prime brokerage and experience of supporting system applications of these areas
Strong trouble shooting skills
Good understanding of incident, problem and change management
Knowledge/experience of problem management tools and ticketing software
Able to cope well working under pressure
Self-motivated and strong organizational skills
Fluency in verbal and written English
Good knowledge in agency lending
Basic knowledge on Linux/Unix commands and ability to understand shell scripts
Basic knowledge on database and be able to write SQL queries to quickly extract data for reporting/trouble shooting
Experience and knowledge of monitoring tools

238

Application Support Analyst Resume Examples & Samples

Work collaboratively and effectively with customers and other IT teams within the organization
Exposure to banking or financial institution
Familiar with ITIL best practices – certification would be a plus

239

Front Office Application Support Analyst Resume Examples & Samples

Application Support of the front office investment and trading platforms, including interfacing with portfolio managers and traders daily
Troubleshooting business issues, solving problems to provide solutions to diverse investment teams and the product aligned trading desks
Ownership and accountability for the operation, monitoring and integrity of the technology platform
Escalation support for the members of the team located in other regions including evenings and weekends on a rotational basis
Ownership and participation in the Incident and problem management processes, being accountable for resolution, root cause analysis and technology and business reporting and communication
Providing oversight for the stability of the production environment within the change management process ensuring policies are enforced and adhered to
Relationship management internally with the investment teams, trading desks, operations teams, legal, audit, risk and compliance teams
Navigate the wider technology organization; build relationships to manage the team’s agenda with our critical technology partners
Interface with external vendors and their technical support and development organizations ensuring focus to resolution of issues and strategic enhancements
Proactively identify improvements and address them through independent thinking within a consensus driven team
Fixed Income product knowledge
Knowledge of key Asset Management software packages
Understanding of the agile development methodology

240

Application Support Analyst Resume Examples & Samples

Providing subject matter expertise in the management of the Book of Record Suite of Applications, with specific focus on the IBM OSS, Mvest, Mpower, Primebase, SMS, SEI/Trust 3000, Unitrax and FATCA applications
Providing subject matter expertise and use of incident/problem management skills in the daily production support of high value, active trading clients and operations groups for any connectivity, processing or functionality issues
Strong communications and interpersonal skills will be required to work effectively while supporting other members of the team in achieving unit objectives and providing excellent client service
Solid understanding of the TDBFG Wealth Management businesses and knowledge of applications such as Mpower, Mvest and IBM OSS is a highly desirable asset
Excellent analytical, verbal and written communication skills
Strong customer service orientation and a professional approach; ability to interact with all levels within the organization
Possess acute sense of business acumen with a strong focus on delivering a superior customer experience. Flexibility in scheduling to work weekends to fulfill business needs that are conducive to
Incident, Problem and Change Management workflow
Disaster Recovery test activities
General Change Management release activities

241

Application Support Analyst Resume Examples & Samples

Drive improvements in operational excellence and focus on improving operational tools used in production environment
Assist with technical support and documentation
Assist with identification, documentation, and training of support teams on Level 1 technical support issues
Responsible to provide Level 2 & 3 technical support, as needed (includes isolating, diagnosing, resolving, and finding root cause of issues)
Assist with technical vendor escalations and resolutions, as needed
Responsible for maintenance and configuration of User tables
Assist with system/app performance monitoring
Responsible to create basic ad-hoc reports or queries in support of system functionality or user requirements
Assist with configuration, testing, and deployment of on premise and SaaS/Cloud-based products, applications, and solutions at a technical level
Responsible for technical aspects of upgrades and enhancements
Contribute to the production of release notes by providing technical information
Assist with coordination of internal and external technical teams during development and implementation, as needed
Contribute to monitoring and reporting of implementation work
Assist with the identification & development of appropriate technical training and training material to all stakeholders
Assist with the identification of technical issues & risks related to training & adoption
Assist with planning and successful execution of team's technical work streams, tasks, initiatives, and operations
Assist with technical documentation for work streams, initiatives, and ongoing operations
Contribute to appropriate & timely technical communications to all stakeholders, users, customers, and vendors
Contribute to gathering and reporting of appropriate metrics for technical aspects of team activity
Follow all technical operational policies and procedures
Contribute to current sprint task list & prioritization regarding technical work
Assist with identification and analysis technical opportunities to use/leverage new or existing applications
Assist with technical analysis for socialization to business teams
Assist with technical research and discovery of appropriate solutions
Assist with technical competitive analysis related to products
Assist with technical opportunity and needs analysis
Assist with technical vendor & client relationship & interaction
A degree in Systems Engineering, Computer Science or related fields with 3 to 5 years of related experience preferred
2+ years’ experience with systems administration and/or application support
Subject matter knowledge in a related line of business
SQL and XML knowledge required
General knowledge of web applications
Automated data loading and data cleansing
Ability to use scripting languages (e.g., Java, PERL, Bash)
Working knowledge of system administrative processes related to enterprise level applications
Familiarity with Saas-based applications, understand upstream and downstream interface interactions
DocuSign Administrator, CLM Application Administrator, or Listening Platform Administrator Certification (or demonstrate equivalent knowledge and experience)
Prior experience with configuration management tools
Participate in weekends and holidays on-call support as required
Ability to communicate technical information to non-technical users
Ability to communicate business process to technical resources
Ability to create simple process flow diagrams or flowcharts that demonstrate business or system process flow
Ability to gather technical requirements
Ability to create & execute test plans
Ability to gather information and present status
Knowledge of Software Development Lifecycle (SDLC)
Adaptability and demonstrates good judgment

242

Application Support Analyst Resume Examples & Samples

Experience in Production/Application Support environment
Reports to Application Support Manager
Contribute to super regional bank goal
Providing day-to-day support within the London Markets Application support team, ensuring that all the Markets systems and their users are supported and monitored in a timely manner. With an initial emphasis on the Wall Street application, the role holder will then be required to be leveraged across multiple front office applications and have deep knowledge of them (ION, Murex, Sky)
Provides analysis and insights into key technology risk drivers for Wall Street
Responsible for raising awareness across local FO and MO stakeholders and helping drive the necessary change with respect to the business requests
Work with the business to minimise operational losses, remediate audit points and compliance breaches
To provide 1st line technical and application support for all Financial Markets business products and applications (Wall Street, Murex ION, desktop, dealer telephony, and market data)
Act as a primary point of contact for clients during UK hours
Work in partnership with the Application Development (AD) teams to identify root cause and communicate effectively to our business partners
Effective collaboration and communication within the Applications Support team and across the key internal stakeholders and business partners
Promote a culture of open and constructive communication and collaboration across Technology and the business

243

WTS Application Support Analyst Resume Examples & Samples

Providing subject matter expertise in the management of the Wealth Applications including but not limited to AOE, FIP, Thomson, PrimeOE, TDSS REC, Wealth Client Onboarding, Wealth Transfer System, Ticketing Application, Arrow, Cornerstone, DRIPS and CASE
Execute Subject Matter expertise in daily production support of operations groups for any connectivity, processing or functionality issues
Conduct Priority 1-3 incident management technical bridges, communicating incident updates to business partners and management teams, monitoring/managing problem ticket queues, escalating with internal/external support teams, and taking a lead role or assisting with creation of Post Incident Reviews as required
Perform trend analysis reporting to capture and highlight repeat/common types of failures and make

244

IT Application Support Analyst Equity Research Resume Examples & Samples

To provide daily application and operations support to equity research users, equity sales in regions
To work with user departments for requirement gathering on BAU enhancement or project work
To maintain high performance and availability of production environment
Liaise with users to ensure that operational issues are resolved on a timely basis and that correct actions are taken
Manage and track production issues on a daily basis; manage incident resolution and reporting
To manage vendor on support and system enhancements
To work with infrastructure team on capacity planning and effective system monitoring
To coordinate with infrastructure, development teams and vendors on system implementation, release and deployment
Conduct testing, provide UAT support and handle production rollout
Be client focused and maintain good working relationships with clients

245

Application Support Analyst Resume Examples & Samples

Provide both end user application and technical support for department developed internal application
Application Support’s subject matter expert for designated custom ESE application deployments
Identifies recurring application problems and collaborates with development teams to create solutions
Troubleshoots complex application incidences
Assists business partners with application specific application and technical questions through the maintenance of a support knowledgebase
Provides on-site support to business partners during application deployments
Reviews, recommends and implements operational improvements to support an increased automated work environment
Identifies opportunities to automate manual workloads and develops tools to improve process efficiencies
Creates reporting on metrics utilizing advanced analytical tools and is expected to maintain a reporting dashboard
Develop in-house tools to support the automation of manual support processes
Collaborate on a multi departmental automation projects to increase productivity through the integration of systems by reducing the need for manual processes
Creates architectural work-flow documentation used to identify application flows and points of failure
Working knowledge of Oracle 11G SQL and PL/SQL
Working Knowledge of one or more Scripting Languages: Cron, Linux Scripting, Python, Pearl
Knowledge of ITIL fundamental competencies
MicoStrategy Reports and Dashboards or equivalent analytical reporting
A minimum of 2 years of Customer Service experience

246

Application Support Analyst Resume Examples & Samples

Supporting Incident Management in the swift recovery of incidents affecting the payment/receivables applications
Investigation and resolution of application processing queries raised by Business Operations
Supporting project implementations into the production environment
Reduction production incidents associated with payment and receivable applications
This role is Bournemouth based
You will have experience with IBM Mainframe technology including JCL, Natural, Adabas, Cobol, CICS and CA7
You can demonstrate a hands-on approach to resolution of production incidents and the understanding of the bigger picture around production processes, from both a technical and a business perspective. You will also have a drive to prevent repeat or potential issues
You will be able to demonstrate a good understanding of generic banking application architecture, including financial transactions processing

247

Application Support Analyst Resume Examples & Samples

Configuring, maintaining and supporting multiple web applications on IIS/Apache & WebSphere/Tomcat platforms
Hands-on experience in troubleshoot performance issue including analyzing heap/thread dumps
Experience in performance tuning of web applications
Experience in supporting applications deployed on Oracle RAC
Experience with developing Database monitoring scripts
Experience in optimizing database queries
Monitoring experience (Tivoli, AppDynamic, Apica, VCOPs, etc.) is a plus

248

Application Support Analyst Resume Examples & Samples

Provide technical support to our customer base. Candidate must use effective research, solution analysis, concise documentation, effective written/verbal communication and problem solving skills. Required to effectively convey root cause analysis of issues to software development staff for process/software changes
Be required to represent the Production Support organization on company-wide project teams. In this capacity, you will be required to be aware of process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team
Assist in the management of caseload and escalations from other departments
Backup to Operations and perform in-depth research and identify sources of production issues
Bachelor's degree in a computer related field and/or financial/accounting related field and 3 to 5 years related experience, Bachelor's degree in other field and 3 to 5 years equivalent experience
Experience developing ad-hoc reports using database utilities
Proficiency writing SQL in an Oracle database environment
Experience with Job Control frameworks
Working knowledge of one or more scripting languages (e.g. ksh, Perl)
Unix/Linux background
Experience in credit card industry or data processing preferred

249

Application Support Analyst Resume Examples & Samples

Total 3.5+ years experience- completely hands on
Previous technical knowledge of support systems
Good working knowledge of Unix , Oracle & Java with basic knowledge of application servers like Apache
SWIFT Basics

250

Application Support Analyst Resume Examples & Samples

Application development background (i.e. experience and proficiency in languages such as Java, SQL, Unix shell scripting etc.)
Experience working in a variety of application designs (e.g., web-based and thick-client distributed client server environment, vendor products)
Experience working in a relational database environment (e.g., Oracle, Sybase)
Proven experience designing and implementing proactive systems monitoring and health checks
Excellent prioritisation, organizational and time management skills
Incident management skills and experience
Ability to influence and lead technical conversations with varied IT groups
Experience with Geneos
Experience with change management, production environments and support process in a large corporation

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