Systems Support Analyst Resume Samples

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G Braun

Gideon

Braun

3204 William Hills

New York

+1 (555) 817 2595

3204 William Hills

New York

Phone

p +1 (555) 817 2595

Experience Experience

Boston, MA

Systems Support Analyst

Boston, MA

Sauer-Kuphal

Boston, MA

Systems Support Analyst

Manage application enhancements to improve business performance
Trains users on new company-provided applications and provides assistance with problem solving for applications issues
Manage the system pro-actively (health-checks) , including networks management to mitigate any impact of failures to editorial and production teams
Ensuring all given tasks are performed based on Emergency Callworks process and procedures
Provides direction to other staff members as a liaison of the Support Manager
Process focused; provides input to help improve/build processes
Adhere to Fiserv processes and quality control standards for all work performed by the team

Dallas, TX

Business Systems Support Analyst

Dallas, TX

Stamm-Reilly

Dallas, TX

Business Systems Support Analyst

Works with various resources to design solutions and plans to solve operational issues, improve business performance, or improve existing systems
Create high level performance test plans, detailed test cases and performance testing scripts
Coordinate with application developers to create solutions and work through any information challenges
Indirect supervision of Cast Members and providing guidance and training to users and Third Party Partners working at our outport locations
Provides support following Valero’s business system support methodology (ITIL) and tools (HP Service Manager)
Work with a global team and be flexible to working outside of core business hours at short notice
Knowledge in Performance Management module

present

Boston, MA

Senior Systems Support Analyst

Boston, MA

Robel, Strosin and McClure

present

Boston, MA

Senior Systems Support Analyst

present

Provides application, development, and QA environment support to the project development team in order to ensure that system support is maintained during the Software Development Life Cycle (SDLC)
Builds, maintains, and supports development and/or QA test environments and infrastructure for the development/QA environment in order to establish a proper development environment for the project team
Documents the final system configuration and installation procedure of the development/QA environment in order to make sure the Systems Design Document is current
Participates in testing, evaluation, and implementation of related software products (including new products, software packages, operating systems, and facilities) in order to ensure the software used in the project is compatible from end-to-end
Performs regular updates and maintenance activities to supported products in accordance with departmental procedures and standards to ensure that the project follows corporate/departmental standards
Analyzes and resolves customer/project issues and inquiries and medium-to-complex problems and outages to supported development/QA environments and provides troubleshooting on hardware/software/network problems, to ensure that the project schedule is not impacted
Identifies, implements, and executes opportunities in which the development environment and service can be improved in order to in order to establish a proper development environment for the project team

Education Education

Bachelor’s Degree in Information Technology

Drexel University

Bachelor’s Degree in Information Technology

Skills Skills

Demonstrated knowledge of basic project management (Organize and schedule tasks, prioritize)
Excellent written and oral communication skills and the ability to interact positively with end-users and vendors on a daily basis
Developing breadth and depth of knowledge of the technology support industry. Applies knowledge to develop recommendations in area of support
Strong interpersonal, written, and verbal communication skills with ability to adjust communication to accommodate diverse audiences
Strong attention to detail and problem solving skills
Excellent ability to liaise with Business users
The ability to function in a collaborative environment; sensitivity to others; high integrity and intelligence; excellent judgement
Experience with basic project management (i.e., organize and schedule tasks, prioritize)
Ability to write simple to moderate automation scripts (e.g. Puppet, Ansible, Python, Shell)
Ability to write database queries for the purpose of investigating issues and reporting

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Intermediate Unix Systems Support Analyst Resume Examples & Samples

Provides consultation in project and planning teams as part of hand-off between the Engineering and Operations teams
Identifies and avoids any potential bottlenecks that might present a threat to system security or user services
Possesses a university degree/college diploma in Computer Science
2-5 years work experience
Demonstrates solid knowledge and experience of supported UNIX and LINUX operating systems
Scripting knowledge
Displays applied problem solving and analytical skills

Unix / Linux Systems Support Analyst Resume Examples & Samples

Provides ongoing 24/7 support of supported system and services
Completes problem analysis and resolution, and leads Technical Recovery Teams in the restoration of service for highly complex problems
Site is FCP and position will be daytime shift
Demonstrates solid knowledge and experience of supportedUNIX and LINUX operating systems
Displays sound knowledge of infrastructure applications (VMWare ESX, VCenter, Host Admin, Storage, Solaris)
Contains applied knowledge of ITIL processes including Problem and Change Management, and Configuration and Release Management

Senior Unix Server Systems Support Analyst Resume Examples & Samples

May act as a Team Leader or Technical Team Leader, managing workload and resources for the team
Provides guidance and coaching to more junior team members
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 8-10 years’ experience in Banking applications or technical support environment
Demonstrates solid knowledge of supportedUNIX operating systems
Displays sound knowledge of infrastructure applications (Windows Sharepoint/Portal Services, Lotus Domino, IIS, MQ Services, Websphere, Filenet, Call Centre applications- Genesys, Verint, Aspect, Symposium, Optimizer, CTI knowledge)
Contains applied knowledge of ITIL processes including Problem and Change Management, and
Configuration and Release Management
Displays sound knowledge of application tools used to manage the environment(SCOM, SCCM, TSM, CLM, ePO etc)
Is self-motivated, goal-oriented, and customer-service oriented

Senior Server Systems Support Analyst Resume Examples & Samples

Performs, provides guidance and assists in the support of highly complex server based production environments, including hardware setup, operating system middleware and infrastructure component configuration, and application installation
Performs regular maintenance activities (patches, service packs, upgrades) are carried out
Performs problem analysis and resolution, and contributes as part of the Technical Recovery Teams in the restoration of service for highly complex problems
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 5 to 7 years’ experience in Banking applications or technical support environment
Demonstrates solid knowledge of supported operating systems (RHEL Linux, HP UX, SUN Solaris, IBM AIX). Windows experience a plus
Displays sound knowledge of infrastructure applications ( IIS, MQ Services, Websphere). Webmethods experience a plus
Demonstrated working experience in Oracle and Oracle Production environment

Unix Server Systems Support Analyst Resume Examples & Samples

Verifies that regular maintenance activities (patches, service packs, upgrades) are carried out
Prepares required support documentation
Participates in post mortem meetings for root cause analysis of service impacting issues
Holds an MCSE or equivalent designation
Demonstrates solid knowledge and experience of supportedUNIX operating systems
Displays sound knowledge of infrastructure applications (Windows Sharepoint/Portal Services,

Senior Server Systems Support Analyst Resume Examples & Samples

Do you want to work for a company that values your unique talents and can help you turn your potential into performance?
If you are Interested, BMO’s Diversity Recruitment Specialist would like to speak with you about career opportunities at BMO
Provides guidance and assists in the setup and configuration of highly complex server based environments, including hardware setup, operating system and infrastructure component configuration and application installation
Tests and verifies security controls in fixes and new or upgraded products
Contributes to BMO Financial Group’s overall business results by making recommendations that significantly improves operational efficiency and effectiveness
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 3 to 5 year’s experience in Banking applications or technical support environment
Demonstrates solid knowledge of supported operating systems (RedHat, LInux, Solaris, Windows, SUN Solaris)
Displays sound knowledge of infrastructure applications (Websphere, MQ Services, Veritas)
Exposure to knowledge of ITIL processes including Problem and Change Management,
Self-motivated and goal-oriented

Intermediate Systems Support Analyst Resume Examples & Samples

May act as a Team Leader or Technical Team Leader, managing workload and resources for the team
Tests and verifies security controls in fixes, and new or upgraded products
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 3-5 years’ experience in Banking applications or Windows technical support environment
Displays sound knowledge of infrastructure applications (Windows Sharepoint/Portal Services, Lotus Domino, IIS, MQ Services, Websphere, Filenet, Call Centre applications- Genesys, Verint, Aspect, Symposium, Optimizer, CTI knowledge)
Displays sound knowledge of application tools used to manage the environment(SCOM, SCCM, TSM, CLM, ePO etc)
Possesses solid communication and interpersonal skills

Business Systems Support Analyst Resume Examples & Samples

Liaison between business operations and business technology providing information and guidance to the business unit that will have a significant impact on their planning and business making decisions
Provide assistance to Business Technology Developers and Quality Assurance testers to ensure the quality of our systems meet the business needs
Analyze shipboard and port business processes and systems for optimization
Manage business rules within applications
Indirect supervision of Cast Members and providing guidance and training to users and Third Party Partners working at our outport locations
Cast Member will be required to travel more than 20% of the time and is available 24 hours per day
Duties also include the development and maintenance of processes to ensure that quality, cost, and efficiency requirements meet organizational needs
5-7 years of technical systems experience
Support of outport and shipboard operations
Experience with software and hardware hierarchies and related dependencies
Extensive knowledge in SeaWare, Fidelio, SAP, report writing applications, property management systems, Microsoft applications
Willingness to learn new applications
Interpret manuals which contain highly technical, scientific, legal, financial and/or other similarly-complex matters
Develop guides, manuals, policies, and procedures for organization’s customers
Sets interview or operational requirements for, or on behalf of, Shoreside Travel Operations (STOps). Determines appropriate method or need for content of internal or external communications for the organization
Regularly investigates and resolves matters of significance on behalf of management
Anticipates and distinguishes competitive products or services or selects vendor products or services
Proven ability to be a self-starter with minimal supervision and follow-up
Proven ability to work in a fast-paced environment, successfully meeting deadlines
Excellent oral and written communication skills, with strong attention to detail

Senior Server Systems Support Analyst Resume Examples & Samples

This senior position includes the day-to-day management as it relates to the engineering, implementation and ongoing support of VMware virtual shared environment
Responsible for the detailed planning, testing, evaluation, and implementation of software products
Ensure high performance, reliability, availability and operability of Linux and VMWare environments i.e. VMWare, Linux
Provide leadership and guidance in the control of implementation processes to facilitate successful non-disruptive transition
Analyzes and resolves complex problems and outages to supported VMWare, Linux, Windows environments
Directs and coordinates the work of assigned analysts if required
Creates detailed documentation related to supported environments
Participates in key departmental initiatives, including site backup exercises
Rotational 7x24 On call required and Shift work as needed
Detailed knowledge in TCP analysis
Detailed understanding of HP Blade Enclosure knowledge
Self-motivated individual who is goal oriented, team player, pro-active
Innovative thinker with the ability to analyze and have strong decision making skills
Strong problem management skills
In-depth network skills i.e. VLANs, TCP/IP, Firewalls,

IT Systems Support Analyst Resume Examples & Samples

Understanding of Order Management and Warehouse/DC operations
Perform research on any reported problem related to system software or performance issues and plan/propose a solution; and coordinate the problem-solving process to ensure that the business standards and requirements are met. Must be familiar with multiple approaches to solve a problem and choose the most appropriate one
Interact extensively with other departments in the Company, i.e. Distribution Centers and Order Management Department; stay up-to-date with technical developments in Warehouse Management Systems processing, including hardware and software
Liaison between IT, Distribution Centers, business areas and third party hardware/software vendors
Communicate effectively with external vendors and internal team to ensure the functional requirements of the applications meet or exceed user requirements. Understand business requirements and translate them into specific software requirements. Analyze and document required data and information
Participate in testing of new applications and upgrades to existing applications to ensure accuracy
Other responsibilities may include
Participation, and at times leadership, in the detailed analysis, requirements gathering/documentation, designs, programming development, system testing and implementation of company business systems
Experience with Oracle PL/SQL
Experience with SQL language
Strong technical and project management skills
Ability to make effective decisions under pressure
Ability to think analytically, a problem solver
3-5 years experience; a college degree in Computer Science or Management Information Systems preferred. A Bachelor’s degree in other subjects may be adequate but the person needs to be equipped with the necessary computer and technical skills for the job

Trading Solutions Trading Systems Support Analyst Resume Examples & Samples

Order Management/Trading Systems work flow experience (Buyside or Sellside) Essential
OTC Market Knowledge in Fixed Income / Equity / FX (any one)
Understanding of the Trade Life Cycle from Execution to Settlement
An understanding of the role of prime brokers and fund administrators
Strong customer service / client facing skills - Essential
Strong and proven Analytical/Problem Solving Skills
Ability to manage time effectively & multi-task in an ultra-fast paced environment
Enjoys working as part of a team (willingly shares knowledge) - Essential
Proven collaborative skills (updating team knowledge-base and contributing documentation)
Financial Post Trade Data Feeds (Trade / Trade Capture / Position)
Unix & Linux skills (to user level - navigating through logs)
Connectivity Troubleshooting - TCP/IP / FTP / SFTP / Routing / LAN / WAN
Data Delivery via IBM Websphere MQ / Troubleshooting MQ's
XML / FIX messaging

Systems Support Analyst Resume Examples & Samples

Internal/External Interface with User Environment
Participate and/or lead task force meetings
Gather necessary feedback for project development
Interface with software vendors
Performs the following functions for World Wide locations (as assigned)
System Support to end users
System training and administration
Create User Profiles - Backup
Perform system analysis
User problem determination and resolution
Provide system solutions for user community requests
Interface with Donna Karan user community
Interface with External Vendors
Coordinate with Senior Business Analyst in the design/implementation of software applications
Hardware problem determination and resolution
Coordinate software installation
Performs special assignments as designated by Management
Sits on special committees as assigned
Attends special meetings as designated by Management
Wholesale System / Business Knowledge – ability to analyze / provide solutions
User system training requirements
Manage Training calendar
Prioritization Handling
Documentation/Communication – ability to clearly communicate to user environment
Apparel business knowledge
At least 5 years systems experience
Ability to travel (domestic/international)
Multilingual a plus

Server Systems Support Analyst Resume Examples & Samples

Drive efforts to investigate and identify innovative solutions to instrumentation engineering problems as defined by Platform Engineering
Coordinate efforts of resources on multiple teams, as required, to drive forward problem investigations and manage requirements for systems design and remediation
Analyses technical problems in order to identify the technical approach and solution options for the given problem; this includes collaborating with project/work teams to resolve technical road-blocks, performing solution proof of-concept (POC), and examining third party product offerings
Assume ownership of activities as requested. Responsible to drive activities forward to resolution
Reviews project documents (e.g., High Level Requirements Document [HLRD] and High Level System Design Document [HLSD]) received from other Technical Specialists, Business Technology Specialists, and Project Managers to ensure quality, completeness, and adherence to Information Technology Infrastructure Library (ITIL) documentation standards
Work directly with SMEs. Assume ownership of any engineering or re-engineering duties deemed applicable after issues are discovered in the field by the support, event management, or any other operations or technical teams
Help engineer services and perform technical health checks
At all times be aware and able to determine if there are improvement opportunities available to increase the availability and stability of a service, through proactive identification of (but not limited to)
Must be proficient specifically with both CA Wiley APM/Introscope, BMC Patrol
Nice to haves MS SCOM, MS SCCM, ADDM, BMC BPPM
Demonstrates solid knowledge of supported operating systems (Windows, HP UX, SUN Solaris, IBM AIX, Linux)
Displays sound knowledge of infrastructure applications (Windows Sharepoint/Portal Services, Lotus Domino, IIS, MQ Services, Websphere)
Contains applied knowledge of ITIL processes including Problem and Change Management, and Configuration and Release Management
Demonstrates solid teamwork skills

Senior Server Systems Support Analyst Resume Examples & Samples

Site is Scarborough or Barrie and one position will be daytime shift
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 8-10 years’ experience in Banking applications or technical support environment
Demonstrates solid knowledge of supported Windows, Linux, AIX operating systems
Displays sound knowledge of infrastructure applications (IBM Websphere 6.0 - 8.5, IHS, Windows Sharepoint/Portal Services,Lotus Domino, IIS, MQ Services, Filenet, Call Centre applications)
Contains applied knowledge of ITIL processes including Problem and Change Management, andConfiguration and Release Management
Shell Scripting knowledge
Displays sound knowledge of Networking troubleshooting

Server Systems Support Analyst Resume Examples & Samples

Hardware or Operating system mis-configuration
Unaddressed alerts
Problematic trends
Insufficient patch management
Capacity issues
Design flaws
Prepares required support, operational and engineering design documentation
Provides technical coaching to team members on design patterns, development processes, and other IT processes in order to improve their technical skills
Networks with vendors and peers in external IT organizations, through user groups, in order to remain current with emerging technologies to satisfy the Enterprise’s needs

Custody Systems Support Analyst Resume Examples & Samples

Broadridge back office systems
Microsoft Excel, Access, and PowerPoint
Cognos, SQL, VBA

Systems Support Analyst Resume Examples & Samples

Windows Server 2000/2003, 2008, 2012
Understanding LAN/WAN topologies and TCP/IP
Utilized iLO, BIOS/Firmware, SNMP services
HP\Dell\IBM hardware
Time management skills – must be self-motivated and able to multitask
Understanding processes and importance of standard operating procedures
Consistently take ownership over issues; take lead, manage, diffuse, and resolve

Intermediate Mainframe Systems Support Analyst Resume Examples & Samples

Have some knowledge of Mainframe technologies, (MVS, z/OS, etc.)
Be willing to learn the installation of software on mainframes
This role is intended for a recent graduate, someone with Mainframe training/work experience
Responsible for the detailed planning, testing, evaluation and implementation of mainframe software
Mainframe work experience or training or aptitude to learn new skills
Applied skill in one or more of: Assembler, debugging techniques, online text editor or system interface

Plant Floor Systems Support Analyst Resume Examples & Samples

Resolving incidents related to Scheduling Systems at Vehicle Operations Plants
Work with global teams to document issues or concerns related to deployments
Analyzing and assessing the variation of application versions in the portfolio and make recommendations
Establish processes for gathering, assessing and improving portfolio health related to problems and changes taking place
Outline improvement opportunities for a better integration with support teams globally
Participate on a team to define, create, and implement global support strategies
Participating in closing OICs, supporting Plant Audits, completing SCRPs
ITIL/ITSM awareness

Microstrategy Systems Support Analyst Resume Examples & Samples

Responsible for providing 24X7 Application Support for mission critical Visa Business Intelligence applications with strong emphasis on high service availability
Responsible for evaluating issues reported by the Business Users and members and providing ongoing solutions to ensure operational support structure and issues are being tracked for analysis, tracking and resolution, and proactive communication of issue status
Manage the enhancements of the Business Intelligence products along with performance improvement and tuning
Ensure the service meets the corporate quality, security and compliance standards
Develop, document, and educate users and developers on policies and procedures
Manage decision making on design test criterions and test plans
Experience using MicroStrategy 9.x product suite including Desktop, Architect, Administrator, iServer, Web, Mobile, OLAP Services, Reporting Services and tools such as Object Manager, Integrity Manager, Command Manager, System Manager, Office, Intelligence Server, Narrowcast server and other components
Good experience with ITIL, BMC Remedy and ticketing workflows
Perform exports, backups and data extracts as required

Senior Systems Support Analyst Resume Examples & Samples

Provides application, development, and QA environment support to the project development team in order to ensure that system support is maintained during the Software Development Life Cycle (SDLC)
Documents the final system configuration and installation procedure of the development/QA environment in order to make sure the Systems Design Document is current
Performs testing of new and existing components of the network environment as it relates to development/QA environments to meet the project requirements
Performs regular updates and maintenance activities to supported products in accordance with departmental procedures and standards to ensure that the project follows corporate/departmental standards
Analyzes and resolves customer/project issues and inquiries and medium-to-complex problems and outages to supported development/QA environments and provides troubleshooting on hardware/software/network problems, to ensure that the project schedule is not impacted
Coaches less senior staff in the performance of technical procedures and duties in order to foster professional development

Systems Support Analyst Resume Examples & Samples

Test modifications to ensure they meet defined requirements
Prepare, distribute, and present system documentation to end users in addition to preparing ad hoc reports
Handle confidential and otherwise sensitive information
Participates in sessions to develop solutions among end users and technical staff, reviews options, participates in the definition of issues and associated risks, and finally participates in the design and testing of the ultimate solution
Assist in account, balance, and data reconciliation in situations where customers are being impacted and production is being delayed and assist in notifying technical staff
First Citizens experience
Online Banking support experience
Enterprise Applications support experience

Senior Server Systems Support Analyst Resume Examples & Samples

Site is Scarborough or Barrie
Possesses a university degree/college diploma in Computer Science or similar discipline
5-7 years’ experience in Banking or enterprise technical support environment
Holds an MCSE or equivalent work experience
Demonstrates solid knowledge of supported Windows 2003-2012 / Linux / Solaris 10 / AIX 6 or higher / Webspehere Application Server (WAS) operating systems at administration level
Displays sound knowledge of infrastructure applications (IIS, MQ Services, Websphere)
Knowledge of ITIL processes including Problem and Change Management and Configuration and Release Management
Knowledge of application tools used to manage the environment (SCOM, SCCM, TSM, CLM, ePO etc)
Is self-motivated, goal-oriented and customer-service oriented

Trading Systems Support Analyst Resume Examples & Samples

Work closely with trading personnel to resolve issues, answer questions, relay feature requests and provide the best trading experience possible
Troubleshooting complex trading and system related issues, including log mining and correlation
Monitor system components
Identify opportunities for improvement or automation of applications, processes and procedures, and write scripts, code or documentation to resolve
Software releases
Interface with internal support and development teams to drive application improvements and bug fixes. Work quickly and accurately, and maintain a level head in a high pressure environment
Build relationships with exchange personnel to assist in trouble shooting as well as to understand exchange side initiatives and best position CITI to respond to changes
4+ Years each supporting Windows servers, and Linux or Unix
4+ Years’ experience with Perl, PHP, Unix Shell, etc
2+ Years working experience supporting internal or external “customers”
Ability to communicate well at all levels
Ability to learn new skills quickly with little supervision
Bachelor’s degree or equivalent experience in an IT related field
SQL Scripting experience
Oracle DB administration experience
Software development experience
TCP/IP networking experience
Knowledge of financial markets and options trading is a plus

Systems Support Analyst Resume Examples & Samples

Assist development staff in scoping requirements for new enhancements and proposed system modifications
Ensure proposed modifications meet defined requirements, policy, procedures, and regulatory guidelines
Lead sessions to collect requirements from business and end user groups to initiate systems development process
Prepare, distribute, and present system documentation to business units and end users
Handle confidential and otherwise sensitive information, including data gained through access to the entire FCB and client account base
First Citizens Bank knowledge

Systems Support Analyst nd Line Resume Examples & Samples

Business and systems analysis/problem solving skills
Knowledge of the Windows platforms including server and workstation, WSUS
Windows platform knowledge including server and workstation Operating Systems and underlying technologies
Exposure to PCI, SOX, Compliance is beneficial but not essential
Altiris Deployment Server experience an advantage but not essential
Telecom technology experience an advantage but not essential
Testing experience an advantage but not essential
High levels of accuracy and attention to detail
Ability to communicate effectively and build relationships and influence across all levels

Mainframe Systems Support Analyst Resume Examples & Samples

Provides production support services, as well as application subject matter expertise knowledge for projects impacting the legacy applications
Performs necessary ITIL or service management duties (change, release, incidents, problems, etc.)
Implement software solutions and resolve problems
Perform trace/dump analysis as required
Technical knowledge and skills specific to core supported system components: z/OS, JCL, CICS, DB2, Websphere, Midtier components etc
Diploma / Degree in IT (relevant discipline)
5-10 years’ experience in a similar role
Mainframe Tools and Utilities: Omegamon, Netview, VSAM, GTF Trace etc
Ability to quickly adapt to a changing work environment

Systems Support Analyst Intermediate Resume Examples & Samples

Provide a high level of help desk and systems support to all users in the organization by
Responding to telephone calls, e-mails and other requests for technical support to the help desk in a timely and professional manner
Following established processes and procedures to provide customer support to clients via telephone, e-mail, fax or remote access utilities
Demonstrating a sense of urgency and follow-up on open issues to ensure satisfactory and timely resolution is achieved
Escalating and/or reporting problems and concerns raised by Users to the Director IT or other senior members of the IT team in accordance with established procedures. Proactively recommending viable solutions to identified problems
Tracking, monitoring and accurately logging/documenting problems to ensure timely resolution and/or follow up for information; and
Acting as a technical resource to others as appropriate
Demonstrate and maintain strong troubleshooting skills by
Utilizing resources such as knowledge bases, websites and help desk tools, with a high level of proficiency, to locate solutions to known problems
Proactively seeking solutions to less common problems
Troubleshooting system problems and providing solutions using specific product knowledge, system utilities and operating environment
Looking beyond the immediate scope of a problem or concern for potential impact on other areas
Maintaining and upgrading technical knowledge of supported products through ongoing training and courses
Reviewing and maintaining solutions documented in knowledge management and problem resolution software
Perform basic to intermediate computer software installations and upgrades
Serve as a resource for process and procedural redesign or development
Participate in special projects as assigned and ensure any assigned duties and responsibilities are completed accurately and in accordance with assigned timelines, instructions, etc
3-5 years of practical experience in a Help Desk environment is required
Intermediate to advanced user level knowledge of the following
PC's, peripheral devices and a variety of office equipment
Standard operating systems and office productivity software
Network and internet environments
Troubleshooting logic and techniques
Demonstrated understanding and utilization of concepts, practices and procedures within a help desk environment
Intermediate to advanced knowledge of various types of remote access
Familiarity with less common operating systems
Software environment proficiency including Microsoft Windows operating systems, as well as proficiency in supporting the Microsoft Suite of products
Excellent interpersonal and customer service skills. Must have a positive, client-centric attitude and be willing to help others and share knowledge with users and colleagues
Must be detailed-oriented, have advanced analytical and problem-solving skills and be able to think in an innovative manner
Within established guidelines, must have good decision-making skills
Must demonstrate confidence in championing one’s own ideas
Demonstrated flexibility, time-management skills and the ability to prioritize competing demands
Able to effectively multi-task and maintain concentration given interruptions as a result of answering help desk calls
Keyboard/Typing skills (30 words per minute)

Bankcard Services Systems Support Analyst Resume Examples & Samples

Work as a member of the team to support internal and third-party processing systems utilized to originate, service, and process BankCard Services (BCS) products and programs
Serve as the primary team member responsible for monitoring problem ticket mailbox and completing the administrative tasks associated with tracking, routing/assigning to appropriate analyst/system/vendor owner, conducting follow-up and working with assigned analyst/system/vendor to provide communication to impacted users. Follow procedures and conduct follow-up with assigned analyst/vendor/owner to ensure agreed service levels are met. Engage in the problem research and resolution process with senior level analyst/system owner to build systems and process knowledge. Document findings and propose viable solutions
Assist in the verification and documentation of system functional controls and parameter settings to provide detail of existing functionality. Participate in developing system documentation, business requirements and programming specifications for assigned problem tickets, problem resolution, quality enhancements/efficiencies and performance solutions
Under the appropriate guidance, prepare test data and execute test plans for less complex and routine system testing within BCS and related areas within BB&T
Participate in the design, interim review, and revision of BCS forms, reports and system generated letters/client communication
Perform and document internal quality controls for BankCard and overdraft systems, functional controls and parameters, forms, reports, procurement materials and system generated letters/client communication
Assist in the development of user and system documentation. Participate in the review of current processes and procedures, make recommendations for improvements and recognize potential cost savings and efficiencies
Acquire knowledge and comprehension of processing capabilities and functionality of BCS origination, servicing and processing systems and processes. Acquire knowledge of independencies with other systems and processes
Complete daily tasks associated with inventory and procurement of forms and plastics to include monitoring, revising, and restocking collateral related to BankCard plastic stock, inserts and statements. Participate in coordination of replenishment and/or revisions, as necessary. Participate in the design and revision of BCS forms, reports and system generated letters/client communication
Assist with conversions, as required, including attending meetings and reviewing and identifying necessary changes for system functional controls and parameter settings. Participate in field-to-field mapping of products, submitting industry paperwork, ATM settlement, payment processing changes and other related conversion tasks
Associate's degree in a business or technology-related field, or equivalent education and related training
Three years of experience as a business analyst or equivalent experience
Previous experience with payment card systems and applications
Good interpersonal skills with ability to work within a team structured environment
Good organizational and analytical skills with ability to manage time and activities in order to meet deadlines in a continuously changing environment
Ability to analyze problems and devise solutions
Ability to work irregular hours in order to complete tasks and meet deadlines
Bachelor's degree in a business or technology-related field with experience in payments-related systems and operations (Credit, Debit, Pre-Paid, Treasury, Automated Clearing House (ACH)) and other Bank systems operational experience, or equivalent education and related training
Exposure to the Payment Card and third party vendor processing systems (e.g. MasterCard/Visa, Total System Services Inc. (TSYS), FIS, FiServ, First Data Resources (FDR))
Project and process management experience or related background

Risk Systems Support Analyst Resume Examples & Samples

Log user referrals by entering them into Service Now
Resolve user problems by acting as first level support for the helpdesk. Provide information by answering questions and requests as they come across the helpdesk via email or phone. Determine, and advise the cause of the problems that affect day-to-day functionality of the systems. Where possible propose creative solutions or workarounds
Contribute to team effort by accomplishing related results as needed
Escalate relative information by forwarding to 2nd level support if necessary
Prepare special reports as needed that are not readily available to the users by using the query tools available. Work with other team members if required to provide efficient and timely results. Develop analyze and interpret the data from the risk systems, making comparable analyses, recommending options and courses of action
Work closely with the other regional Helpdesk teams to ensure knowledge sharing and transfer of best practices
Work closely with other parties such as technology when required to resolve issues
Prioritise, schedule and complete any other adhoc tasks as assigned by Helpdesk manager
Knowledge of Investment Banking and Trading Products
Credit Risk awareness
Efficiency in MS Office based applications
Ability to manage a work slate of numerous projects

Store Systems Support Analyst Resume Examples & Samples

Business and systems analysis/problem solving skills
Knowledge of the Windows platforms including server and workstation, WSUS
Windows platform knowledge including server and workstation Operating Systems and underlying technologies
Exposure to PCI, SOX, Compliance is beneficial but not essential
Altiris Deployment Server experience an advantage but not essential
Telecom technology experience an advantage but not essential
Testing experience an advantage but not essential
High levels of accuracy and attention to detail
Ability to communicate effectively and build relationships and influence across all levels

Systems Support Analyst BMC Resume Examples & Samples

Demonstrates solid knowledge of supported systems and products (Windows, Unix, Linux)
Knowledge of BPPM, Patrol, BBSA, BAO, and Service Modelling is an asset
Displays applied knowledge and understanding in various industry best practices and standards, e.g. ITIL, ISO
Illustrates solid knowledge of IT industry directions and trends
Exhibits sound knowledge of Bank’s organization, policies, procedures and methodologies
Possesses solid communication skills, both written and verbal
Exhibits solid teamwork skills and is able to work independently
Ability to prioritize effectively and multi*task

Systems Support Analyst Resume Examples & Samples

Evaluate business unit and end user requests to determine whether they are new or production issues
Work with technical staff on current and new system modifications
Participating in sessions to collect requirements from the business and end user groups

Senior Development Systems Support Analyst Resume Examples & Samples

Builds, maintains, and supports development and/or QA test environments and infrastructure for the development/QA environment in order to establish a proper development environment for the project team
Monitors performance and availability of hardware, services, and applications to ensure that the development environment does not impact the project schedule
Participates in testing, evaluation, and implementation of related software products (including new products, software packages, operating systems, and facilities) in order to ensure the software used in the project is compatible from end-to-end
Installs hardware/software/network components and software upgrades as required to ensure high technical performance and customer satisfaction
Identifies, implements, and executes opportunities in which the development environment and service can be improved in order to in order to establish a proper development environment for the project team
Maintains expert knowledge and understanding of a range of products and processes within the supported environments with focus on the operating system, applications, and key components (e.g., servers, protocols, network infrastructures, etc.) in order to provide systems consulting service to the project team
Has a pro-active “can do” attitude and coaches less senior staff in the performance of technical procedures and duties in order to foster professional development
Possesses a university degree/college diploma and/or 5 to 7 years experience in Banking applications or technical support environment
Must have Red Hat Linux scripting and Websphere support experience
Possesses solid knowledge of supported products and platforms for enterprise level company (e.g. Redhat Linux, UNIX, ESX Vmware, Windows, Storage, backup system, VCS, RedHat Cluster, Oracle RAC, NIS, DNS, DHCP, Veritas SF, LVM, patching/provisioning system, Unix shell scripting and DB2 etc.)
Demonstrates good working knowledge of system security, networking infrastructure, and host connectivity
Is able to understand the complexity of development/QA environments and cross-impact potential on other technology areas
Installation and configuration experience with application software (e.g. WebSphere Application Server ND, MQSeries, Oracle RAC, etc.)
Demonstrates solid communication and interpersonal skills
Above average documentations skills required
Exhibits solid problem solving and analytical skills
Possesses solid customer service skills
Is self-motivated, goal oriented and customer service oriented, a fast learner willing to take the initiative to learn and be a team player

Senior Server Systems Support Analyst Resume Examples & Samples

Site is Scarborough and one position will be daytime shift
On call will be required periodically to support project go-lives
After hours work (after 9 PM and on weekends)
Deploy code from development team as per their requirements
Configure operating system for security and compatibility with applications
Linux primarily (AIX, Windows, and/or Solaris nice to have)
Holds any Linux, AIX, or Solaris certification
Experience patching
Scripting knowledge nice to have
Strong knowledge of WebSphere Application Server (WAS) (other application server knowledge nice to have)
Familiarity with ticketing systems, such as Remedy is an asset

Intermediate Mainframe Systems Support Analyst Resume Examples & Samples

Have some knowledge of one or more of the following Mainframe technologies: (MVS, z/OS, TSO, JES, REXX, MQ, CICS, DB2, etc.)
This role is open for a recent graduate with some Mainframe training/work experience
Responsible for the detailed planning, testing, evaluation and implementation of mainframe software products
Analyzes and resolves complex problems related with the software products supported
Provides representation and consultation in planning and project forums
Participates in key departmental initiatives, including site backup exercises- Knowledge of supported products and platforms (MVS, z/OS, SMS concepts) system interfaces and exits, IBM utilities, I/O configuration, ACS, large system architecture
Mainframe work experience, training or aptitude to learn new skills
Applied skill in one or more of: Assembler, debugging techniques, online text editor or system interface tools, system design, data access methods, mainframe software maintenance practices, I/O GEN configuration
Knowledge or experience with some of the following: TSO, ISPF, SMP/E, RACF, SDSF, SAS, ESP, TPX, JCL, DB2, CICS, MQ, zOS, STROBE, Mainframe configuration knowledge, ViewDirect, PC skills, mainframe firewalls, Remedy
Open to Recent Grads

Systems Support Analyst Resume Examples & Samples

Collection, analysis, and reporting of metrics data gathered from 3rd party service providers such as Keynote and Akamai
Focus will be on monitoring website content/systems status, Tier 1 diagnostics and hands on support resolution. Incident escalations to Tier 2 technical personnel
Experience supporting clients and/or servers in a networked environment
Prior hands on technical support preferred
Ability to operate in a UNIX/LINUX environment preferred
Knowledge of various HTML browsers and emerging web technologies
Ability to communicate complex technical problems concisely and professionally
Burning desire to solve problems and an insatiable curiosity about all things technical
Analyze, respond and document all monitoring alerts received into dept. ticketing queue while meeting or exceeding all mandatory performance metrics
Analyze, respond and document all indentified hands on Tier 1 alerts received into dept. ticketing queue while meeting or exceeding all mandatory performance metrics
Maintain a completion percentage of at least 75.00% for all educational training and or project related tasks each month

Systems Support Analyst Resume Examples & Samples

Provide a high quality and efficient end user IT support service
Work with other Group IT teams to implement Group standards for internal and external users and maintaining healthy working relationships
End user support experience(PC/Windows, Mac, iPhone, Tablet, Remote Access, Printing, etc)
Capacity and willingness to perform duties with initiative and resourcefulness
Linux, Clustering, Oracle
LAN/WAN and dial-up communications
Style and spell checking systems i.e. Tansa

Systems Support Analyst Resume Examples & Samples

Document issue status and provide updates to management and end-users in near real-time
Create and maintain user accounts, passwords, data integrity, system access & security
Follow up on outstanding issues and ensure timely resolution
Develop, document and maintain standard operating procedures, best practices and customer service guidelines
Drive quality and consistency by adhering to internal standards and vendor best practices
Participate in interviewing, training and mentoring of junior team members

Senior Server Systems Support Analyst Resume Examples & Samples

Holds an MCSE or equivalent designation
Demonstrates solid knowledge of supported Windows operating systems
Configuration and Release Management
Displays sound knowledge of application tools used to manage the environment (SCOM, SCCM, TSM, CLM (Central Logging Manager), ePO, etc.)
Nice to have: Experience with Unix/Linux/Solaris

Business Systems Support Analyst Resume Examples & Samples

Create high level performance test plans, detailed test cases and performance testing scripts
Develop and update testing scenarios that support requirements for financial accounting software
Maintain all related user test cases in a database; tracking methods / spreadsheet
Support tracking of defects that are related to integrations user test scenarios
Understand how this role fits in with the overall business goals. Works and collaborates with others in either a lead or support role as business needs demand
Adheres to defined deliverable formats using tools including Visio, MS Project, Excel and other desktop products as required
Works in an office environment sitting at a desk, table or computer workstation for long periods of time
Contributes actively and effectively to team discussions, sharing his/her knowledge and expertise willingly and collaboratively
Models professional behavior/conduct that remains in concert with the culture and business values. Leads by example whether in group or individual meetings

Systems Support Analyst, Distribution Center Resume Examples & Samples

3-5 years in an industry-related environment using enterprise business applications
Hands on experience using ERP and Warehouse Management systems
Systems support and incident response experience working through a ticketing system is a plus
Recognition of the complexities of business problems and using technology to realistically solve them
Must be a good listener and understand the needs of customers, staff, management and supporting departments
Must be able to communicate effectively both orally and in writing, with a variety of people who have different skill levels of technical competence
Excellent organizational time management skills. Able to manage and prioritize multiple, simultaneous tasks

Systems Support Analyst Senior Resume Examples & Samples

To facilitate and maintain security permissions as per Bank policies on user accounts and applications via Add, Delete and Changes of user memberships, group memberships and access levels on all supporting environments. The incumbent will be knowledgeable in environment(s) they are responsible for. Assist with all access and permission issues that may arise
To assist in the isolation, investigation and resolution of all applicable applications and account access issues, without exceeding departmental boundaries. The incumbent will also provide management with detailed analysis of all presented issues and distribute all changes identified as workarounds or fixes within the group and other technical support groups
To manage TASKs and Incidents within the ITStore ticketing system within defined SLAs
Ensure the department's objectives are met by providing guidance to team members, providing input to the department's technical standards, keeping current on rapidly changing technological trends, self teach new technologies, maintaining an understanding of the Division's business and technology strategies

Application Systems Support Analyst Resume Examples & Samples

Monitor daily product reports and perform customer remediation as required
Ensures all production changes are made in accordance with lifecycle methodology and risk guidelines
Troubleshoot customer issue or escalate and work with appropriate technology teams to provide solutions
Minimum 5-7 years of relevant Systems Analyst / Business Analyst experience
Proficient with data management tools
In depth knowledge of the business(es) supported and the applications utilized
Ability to work independently as a self-starter, and within a team environment. Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously
Advanced understanding of Business as well as Technical design. Handles medium and some high risk projects. Or as a strong individual contributor handles complex high risk projects covering multiple tasks

Senior Systems Support Analyst Resume Examples & Samples

Provides guidance and assists in the setup and configuration of highly complex server based environments, including hardware setup, operating system and infrastructure component configuration, and application installation for application development and QA environments
Contains applied knowledge of TSM, BPPM (BMC Patrol), BBSA, Introscope
Possesses good working knowledge of desktop/server hardware and software
Exhibits solid coaching and leadership skills

Unix Systems Support Analyst Resume Examples & Samples

Global SWIFT Messaging: Providing SWIFT communications for the entire bank, consisting of vendor applications GTExchange, SWIFT Alliance Access & Gateway plus an in-house developed UNIX/Webmethods message router
Global Sanctions Screening: Vendor application running on UNIX, supported by in-house ETL functionality providing transaction screening for multiple lines of business against prohibited individuals and entities, a critical piece of the banks’s regulatory obligations
Cash management: Provision of numerous treasury services products and services to corporate clients
Drive resolution of production incidents through analysis and coordination with multiple teams across multiple businesses and locations
Conduct system/application analysis to determine root cause of problems, problem analysis and incident reduction
Work effectively as part of a Follow-the-Sun team to maximise service levels and team efficiency
Handle technical requests, BAU maintenance and provision of management reporting
Understanding, maintaining and upgrading the underlying infrastructure, working closely with the Technology
Infrastructure team is crucial
Actively participate in the support of the Risk/Audit/Controls/Compliance agenda
Participation in the out-of-hours production support callout rotation

Senior Systems Support Analyst Resume Examples & Samples

5-7 years of supported operating systems of Linux (Redhat) and
5-7 years of supported infrastructure of Websphere (WebSphere, IHS, MQ, LDAP)
Support of Windows O/S is an asset
Illustrates sound customer service skills

Laboratory Systems Support Analyst Resume Examples & Samples

Ability to understand and effectively communicate business and technical objectives within a professional working environment
Understanding of the lab environment and sample workflow
General computer skills and understanding of networks
Demonstrated experience of team work and working with varying levels of management
Experience with Microsoft Office Tools, Lab Information Systems, and Reporting tools
Ability to write and maintain effective technical and user documentation

Senior Server Systems Support Analyst Resume Examples & Samples

Provides ongoing 24/7 support of supported system and services when applicable
Conducts post mortem meetings for root cause analysis of service impacting issues
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 5 to 7 years experience in Banking applications or technical support environment
Demonstrates solid knowledge of supported operating systems (LINUX, MS Windows)
Displays sound knowledge of infrastructure applications (Websphere, VCS etc.)
Experience in supporting AML applications an asset

Summer Student Systems Support Analyst Resume Examples & Samples

Provides telephone and hands-on technical support to corporate office and remote users running Microsoft Windows 7 operating systems, Microsoft Office Suite and a large number of various other applications
Sets up and terminates accounts in Windows Active Directory Environment, Microsoft Exchange, RightFax, Blackberry Enterprise Manager and various other applications
Applies working knowledge of trading applications such as Reuters and Bloomberg to assist users
Tracks, records and responds to all requests for technical support in the Service Now ticketing system
Manages deployment of patches and upgrades to Company desktop environment
Sets up and manages access accounts
Creates, manages, standardizes and deploys corporate desktop and notebook HDD images
Solid understanding of MS Windows 7/XP Professional, MS Office 2000/XP/2003,
Using imaging software to create and deploy desktop and laptop images,
Solid understanding of Microsoft networking (DNS, WINS),
Working knowledge of trading applications such as Reuters and Bloomberg,
Experience with Lonovo desktops and notebooks, wireless technologies and voice-over IP is an added plus
Acts as back up for other Support Analysts, as required
Takes responsibility for special projects, as assigned by the Help Desk Team Lead
Performs other duties, as required or assigned
Community College / CEGEP
Previous job related experience would be considered
After hours and in call support will be required with possible shift work (Morning/ Afternoons)

Senior Mainframe Systems Support Analyst Resume Examples & Samples

Have knowledge of three or more of the following Mainframe technologies: (MVS, z/OS, TSO, JES, REXX, MQ, CICS, DB2, etc.)
This role is open for internal and external staff with Mainframe training/work experience
This position will be located out of BMO’s SCC Scarborough Computing Complex at 4100 Gordon Baker Road
Researches software products and options
Participates in key departmental initiatives, including site backup exercises
Knowledge of supported products and platforms (MVS, z/OS, SMS concepts) system interfaces and exits, IBM utilities, I/O configuration, ACS, large system architecture
Mainframe work experience or training
Applied skills in: Assembler, REXX, RACF Administration, debugging techniques, online text editor or system interface tools, system design, data access methods, mainframe software maintenance practices, I/O GEN configuration
Problem Management, Change Management, Implementation Processes
Knowledge and experience with three or more of the following: TSO, ISPF, SMP/E, RACF, SDSF, SAS, ESP, TPX, JCL, DB2, Connect Direct/NDM, CICS, MQ, zOS, STROBE, ViewDirect, PC skills, understanding of mainframe firewalls, Remedy
Computer Science degree or College diploma with mainframe designation or equivalent work experience

Systems Support Analyst Resume Examples & Samples

Check for and remediate any failed backup jobs. Manually check masters if tickets not created by QM from daily report
Upgrade and/or patch master and media servers as required
Create/modify/delete backup policies as requested via tickets
Run and monitor special backups when requested for server updates/moves
DB refreshes from production to QA/DEV/STG systems
File and server restores
Coordinate scheduling with DC Operations, resource owners, and vendor to facilitate hardware hot swaps
Check storage arrays to ensure RAID group disk redundancy is in place
Remediate space issues proactively and reactively
Snapshot management
Collect auto supports/SP collects, host grabs, performance reports and present to appropriate parties
Initiate share cleanups (when appropriate)
Light Unix Experience
Basic Understanding of Backup Technologies
Basic understanding of Storage Technologies
OS support experience

Intermediate Server Systems Support Analyst Resume Examples & Samples

Provides guidance and assists in the setup and configuration of highly complex server based environments, including operating system and infrastructure component configuration, and application installation
Provides ongoing 24/7 support of supported system and services (as needed)
Prepares required support documentation
Provides consultation in project and planning teams as part of hand-off between the Engineering and Operations teams
Possesses a university degree/college diploma in Computer Science, or Engineering, or equivalent work experience
Demonstrates solid knowledge of supported Linux / Windows operating systems
Displays sound knowledge of infrastructure applications
Scripting knowledge
Displays applied problem solving and analytical skills

Systems Support Analyst Resume Examples & Samples

Microsoft Active Directory Domain Services
Disaster Recovery design and execution
Vulnerability management principles, proper patch management and deployment
Server capacity management and planning
Change control, Incident and Problem resolution
Domain & GPO backups

Systems Support Analyst Resume Examples & Samples

To ensure that RedPrairie enquiries from all global DCs and Head Office Departments are understood and resolved with pace
To test new warehouse processes in line with developed SOPs as part of continuous improvement across all global DCs
To deliver ad hoc reporting to support daily DC activities
Work collaboratively across the logistics teams to ensure we deliver performance against business KPI’s and objectives
Support of day to day operational queries, issues and IT downtime

Operations / Systems Support Analyst Resume Examples & Samples

Ability to apply common sense in understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Candidate should be highly organized, create and follow checklist, detail oriented, read and infer the data and trouble shoot the inquiries from the internal customers
Candidate with knowledge on mainframe systems will be an added advantage
Candidate should have excellent written and verbal communication skills
Bachelors in any degree with minimum of 2 years of experience in operations support and systems controls

Senior Development Systems Support Analyst Resume Examples & Samples

Identifies the business needs for new and enhanced security capability leveraging existing and potentially new products
Builds, sustains, and leverages relationships and people networks across technology and business partners, internally within T&O and external organizations to ensure a cooperative and productive environment
Provides DP support to CIO projects for non-production environments
Works closely with QA team to help automate preparation of test data and test scripts
Provides support and work on various CIO projects for DP related work
Provides and participates in design and counsel to project teams and guidance to technical staff within to ensure alignment of Smart core security strategy
Leads small to medium size projects; process redesign and improvement
Provides support during implementation and production support if needed
Possesses a university degree/college diploma and/or industry specific designations/accreditations and/or 3 - 6 years of technical experience IT environment
Advanced analytical and planning skills
Highly developed relationship management skills
Highly developed coaching and project management skills
Proven leadership skills

IT Systems Support Analyst Resume Examples & Samples

As Analyst and desktop technician (50%), will serve as initial point of contact for users of all IT supported systems, applications and services within the organization’s environment. Will provide in-house and remote end users technical support for the proper functioning of desktop hardware, software, printers, barcode scanners and related technology. You will resolve issues and manage requests via ticket tracking, assist in content development of knowledge base articles, coordinate support services through many channels and develop standard operating procedure documents for common tasks within the department
Will assist the IT Manager with server administration tasks (20%) including planning and implementation of new server and infrastructure equipment, regular server upkeep activities, and first line troubleshooting and escalation of server failure
Will provide basic network administration support (30%) including; installation, upgrade, troubleshooting of switches, routers, wireless LAN controllers and wireless access points

Information Systems Support Analyst Resume Examples & Samples

Undertake assigned system and network administration activities as required
Take responsibility for the security, communications and Active Directory administration
Primary focal point for European Network issues, driving network resolution through Fiserv Global Information Services Support Structure
Implement and deliver agreed solutions on time and to budget, escalating any delivery related issues appropriately
Provide solution design services to the business for all areas of the Desktop, Server and communications systems
Provide internal telephone support, including mobile communications
Ensure all required maintenance for Intel Infrastructure and communications systems is maintained to provide a secure and up to date solution for the business in line with both local and global requirements
Ensure Business Recovery actions are documented and understood. Participate in disaster recovery activities as required
Ensure technical infrastructure adheres to required standards and policies as required, both locally and globally
Complete technical tasks required to ensure technical infrastructure meets required information security standards
Provide 7x24 cover on a rotated callout basis (UK only)
Proactively provide updates and suggestions for potential improvements to the hardware and software infrastructure
Perform hardware/software installations and upgrade existing hardware/software in accordance with internal standards
Communicate effectively with the global information systems department to ensure adherence to local and global requirements
Identify potential problems/issues and communicate these as proposals of resolution to management and the business as required
Maintain a client and service focused attitude at all times and enhance the image of the department and the departments role within the business
Participate in internal projects as required to implement new/improved system infrastructure facilities
Assist in the maintenance and improvement of internal procedural documentation relevant to the department and ensure it is kept up-to-date at all times
Provide timely resolution for all issues raised and tasks allocated, keeping management and users proactively updated on the progress of these items
Ensure change control procedures are followed for all aspects of the infrastructure
Maintain performance, capacity and availability of all INTEL server systems
Ensure Fiserv policy standards are maintained and look for opportunities for improvement
Participate in project work as required including Sales bids and internal Fiserv led initiatives
Participate in normal helpdesk support tasks
Any other duties and responsibilities as directed to do so by the Information Systems Manager
Reports to Information Systems Manager
Experienced in Desktop/Server hardware and software support, ideally from a helpdesk environment
Experienced in supporting end Users with Desktop/Server hardware/software issues
Experienced in supporting Active Directory
Experienced in providing Network Support
Experienced in Microsoft applications and Office
Understanding of Cisco communications technologies
Understanding of information security technologies
Strong communication skills both written and verbal
Microsoft certifications
Experience in Microsoft SCCM (System Centre Configuration Manager)
Relevant certification or equivalent experience in Cisco communications technologies
Strong analytical skills
Ability to provide out of hours support and resolution of critical issues as required
Excellent attention to detail
Team Player
Drive to learn and improve knowledge of Fiserv infrastructure
Educated to GCSE level or equivalent (UK)

Systems Support Analyst Resume Examples & Samples

Provide system related support to the Tiffany Gifts platform. Support includes site customization, working consultatively with account managers to develop a Tiffany Gift site that meets the client’s needs. Responsible for content management, working with third party vendor, and uploading of client recipient file. Work with internal departments such as Credit and Sales Service as part of site development to ensure program is set up to run efficiently
Responsible for merchandising our third party sites, including Tiffany Gifts, Tiffany Distinctions, and other sites. Merchandising includes monitoring inventory, re-merchandising, providing price updates, image support, and descriptions. Also includes image support for Business Sales Marketing
Project Support: Working independently and in a team to support projects of varied sizes. Project support includes discovery phase to understand business need, define scope, design solution, prepare/present, develop, test, document and implement
Develop and maintain processes and reports tailored to meet Business Sales needs from existing hardware and software resources

Financial Systems Support Analyst Resume Examples & Samples

Two (2) or more years experience working in financial systems customer support or finance department required
Prior experience working within a professional services firm such as accounting, financial services, business advisory and/or banking industries preferred
Capable of working and communicating effectively with professionals at all levels
Able to work in a deadline-driven environment with an attention to detail
Able to successfully multi-task while working independently or within a group environment
Superior analytical and diagnostic skills and the ability to apply analysis in determining appropriate next steps
Excellent computer skills and the aptitude to learn new software applications

Procurement Systems Support Analyst Resume Examples & Samples

Responsible to identify, evaluate and execute testing plans to best meet business needs
Evaluate industry best practices, and develop world class requisitioning processes
Troubleshoot requisitioning system issues, make recommendations for solution
Support P2P initiatives as they relate to the requisitioning process
Understand customer needs and objectives
Provide customer service to all Procurement customers
Develop a working knowledge of applicable K-C policies and procedures, and related laws and regulations
Develop LEAN capabilities to facilitate effective process improvements
Become the subject matter expert on the requisitioning tools and processes
Responsible to identify, evaluate and execute testing plans to best meet business needs and support technological upgrades
Challenge existing practices and make recommendations concerning improvements to standardizing and streamlining processes, improving team effectiveness, provide information for managerial decision making, and organize data to fulfill support requirements
Troubleshoot requisitioning issues, ensuring that the right people are brought in to provide solutions
Monitor performance indicators/metrics for data within their area of responsibility and regularly report status to the Manager of the RTC Center of Excellence. Investigate and initiate appropriate corrective action as required in their area of responsibility
Participate in projects and initiatives to develop and refine system enhancements, data processes and metrics, including executing test scripts to support new functionality and system upgrades
Develop documentation and training, and maintain a high level of SRM requisitioning SAP expertise in order to identify process and system improvements for short and long term implementation
Interact with the Procure to Pay governance team to ensure that North American requisitioning processes are adhering to global standards
Communicate fully with superiors, colleagues and subordinates and work effectively in a team environment. Be informative and communicate in a way that is timely, complete, accurate and clear
Bachelor's degree in IT, business, engineering, or related discipline
Knowledge of Req to Check processes preferred
Detailed oriented with excellent skills in: organizing, controlling, thoroughness, analysis, initiative, decision-making, flexibility, personal and organization sensitivity, and oral and written communication
Proficient in Microsoft Office applications and SAP
Motivated individual who is detail oriented and possesses strong analytical and organizational skills and is able to exercise independent problem solving and decision making with a high degree of initiative and self coordination

Systems Support Analyst, Platform Management Resume Examples & Samples

Work closely with business users and IT to define system requirements
Tracking system solutions, enhancement costs and delivery timelines are delivered according to business requirements
Collaborating with business users to draft test cases, and carry out system user acceptance testing (UAT)
Following-up and resolving UAT issues with IT
Reviewing test results with business users and obtain UAT sign-offs
Co-ordinating and provide live verification support during system implementation
Support end-to-end system enhancements for credit/debit cards and unsecured loan products. This includes major VisionPlus system enhancement releases and related projects

Senior Systems Support Analyst Resume Examples & Samples

Provide operational support the FCPS business critical applications and collaborate across business units on technical solutions and processes
Maintain stable and reliable application environments
Provide rotational 24/7 on-call application support
Manage and coordinate software/hardware currency
Work on support initiatives to provide on-going increased operational efficiency
4+ years production support experience or similar
Security industry experience preferred
Strong understanding of ITIL concepts
Solid knowledge of hardware and software systems
Project management and project life cycle knowledge
2+ years of UNIX experience
WebSphere experience preferred
Strong troubleshooting and problem solving skills
Experience providing crisis management for major system outages or issues with major business impact
Experience navigating system logs, updating configuration files and maintaining monitoring standards
Ability to work closely with application developers as well as Fidelity internal customers at all levels
Ability to use and maintain support tools in UNIX and Windows as necessary
Experience conducting application implementations

Business Applications Systems Support Analyst Resume Examples & Samples

Formulates/defines specifications for operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs
Analyzes and evaluates existing or proposed systems and devises computer programs, systems and related procedures to process data
Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution
Prepares program specifications and diagrams and develops coding logic flowcharts
Encodes, tests, debugs and installs the operating programs and procedures in coordination with computer operations and user departments
Reviews progress and evaluates results
Excellent organizational and analytical skills
Problem solving and priority management skills

Systems Support Analyst Resume Examples & Samples

Breakdown Repair Response – Provide immediate response to breakdown situations coordinating with machinist when appropriate to ensure a quick resolve without compromising equipment or safety
Technical Knowledge – Ability to troubleshoot and repair electronic and electromechanical components of pressroom, mailroom and building equipment safely and efficiently. Troubleshooting and repair of network, PLC, automated remote controls. Strong skill base to install and commission new equipment or systems
Electronic and Instrument Shop Knowledge -- Skills in the use of electronic and instrumentation shop instruments (volt ohm multimeter, oscilloscope, clamp on amp meter, soldering iron, regulated powersupply etc.) to set equipment to manufacturers specifications, and make appropriate repairs. Skills in the use of other small shop equipment (drill press, grinder, etc.) to repair damaged or manufacture retrofit parts for equipment
Network Skills – Skills in routine maintenance and repair of WAN and LAN Microsoft platform equipment for client e-mail, page flow delivery, special applications used to operate production equipment and desktop support. Skills in installing, troubleshooting and upgrading client systems
PLC Skills –Skills in routine maintenance and repair of PLC systems. Ability to use a laptop to troubleshoot ladder logic, install software upgrades and equipment preventive maintenance programs
Electrical Skills – General knowledge in the troubleshooting and repair of electronic and electromechanical systems and electrical controls. General knowledge of electrical code, techniques of running conduit and electrical controls for new installations (voltage up to 120VAC)
Operations Improvement – Improve productivity and quality of product by proactively observing equipment for problems and seeking creative solutions. Listening to and seeking input from customers (mailroom, pressroom and other personnel) in a coordinated effort to continuously improve upon the production quality score
Communications – Effective use of oral and written skills (department logs, work orders, electronic and electromechanical report, email, etc.) in communicating with TS Manager, maintenance foreman and other departments to ensure plant maintenance programs remain effective and results timely
Maintenance Records – Utilization of maintenance records (department preventative maintenance logs, equipment logs, etc.) to keep information useful and timely. Updating and maintaining spare parts inventory as parts are used to ensure accuracy
Environmental and Safety – Adhere to all company environmental policies and practices, utilize safe work practices including but not limited to lockout/tagout program and hot work permit program to protect personnel and equipment. Maintain safe and clean work is by good housekeeping practices (putting away supplies, tools, etc., and cleaning up when work is done)

Systems Support Analyst Resume Examples & Samples

Staffs the help desk by answering customer calls, resolving calls, opening help desk tickets and assigning tickets to the appropriate party for resolution
Provides updates and completion information via email, voice mail, or in person
Performs basic computer hardware and software installations as well as near expert level Office Suite support
Performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment
Analyzes user support statistics and other data and recommends appropriate measures
Maintains the operating system and security software utilized on the network, including the addition of new users to the network
Provides support in the installation, relocation, modification, diagnosis and repair of micro-computers and/or associated peripheral equipment
Provides customer familiarization, if necessary and uses diagnostic procedures and test equipment for problem solving
Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction
Acts as a technical resource in assisting users to resolve problems with equipment and data when dealing with outsource providers as required
Trains users on new company-provided applications and provides assistance with problem solving for applications issues
Ensures all systems work properly and equipment is packaged and transported correctly
Performs work in compliance within specified warranty requirements
May participate in a 24/7 on-call rotation at an interval to be determined by the Support Manager
Provides support to employees by phone, remotely, or by returning to the office during the time on rotation to provide said support
Maintains ownership of one or more systems utilized by company employees
Demonstrates an unwavering and intimate knowledge of company systems, policies and procedures
Provides backup and/or direct purchasing duties at the discretion of Support Manager
Provides direction to other staff members as a liaison of the Support Manager
Supervises staff members at the direction of the Support Manager in his/her absence
Enforces policy and procedure at the direction of the Support Manager
This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed

Systems Support Analyst Resume Examples & Samples

Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years’) or equivalent combination of education, training, & experience
Ability to work as a member of a multi-disciplinary team
General knowledge of GCPs and the conduct of clinical trials
Demonstrated proficiency in MS Office productivity applications
Knowledge of relational database systems (RDBMS) and structure
Training and experience in database management systems (SQL Developer and/or Oracle)
Experience with database tools with working knowledge of SQL and/or PL/SQL
Strong organizational skills with the ability to adapt and adjust to changing priorities and to manage multiple assignments with challenging/conflicting deadlines
Ability to work under pressure with tight deadlines and respond appropriately with patients and sites waiting on the phone, often with patient treatment and safety at stake
Ability to maintain a high degree of confidentiality with clinical data and client's proprietary data

Associate Systems Support Analyst Resume Examples & Samples

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years’) or equivalent combination of education, training, & experience
Ability to work as a member of a multi-disciplinary team
General knowledge of GCPs and the conduct of clinical trials
Demonstrated proficiency in MS Office productivity applications
Knowledge of relational database systems (RDBMS) and structure
Training and experience in database management systems (SQL Developer and/or Oracle)
Experience with database tools with working knowledge of SQL and/or PL/SQL
Strong organizational skills with the ability to adapt and adjust to changing priorities and to manage multiple assignments with challenging/conflicting deadlines
Ability to work under pressure with tight deadlines and respond appropriately with patients and sites waiting on the phone, often with patient treatment and safety at stake
Ability to maintain a high degree of confidentiality with clinical data and client's proprietary data

Senior Server Systems Support Analyst Resume Examples & Samples

Provides ongoing 24/7 support of supported system and services (daytime shift)
5 to 7 years of technical experience in an IT environment
Must have hands-on minimum of 2-3 years working experience with System Center
Configuration Manager 2007 and System Center Operations Manager 2012 applications
Minimum of 3-4 years of Microsoft Windows Server (versions 2008, 2012) including installation/configuration/administration/maintenance
Experience supporting Microsoft Windows clustering technologies
Experience supporting Microsoft SQL server (versions 2008, 2012, 2014)
Solid knowledge of ITIL processes including Problem and Change Management, and Configuration and Release Management
Demonstrates solid knowledge of IT industry directions/trends, related technology, architecture, protocols
Possesses a university degree/college diploma in computer science, or/and designations/accreditations
Possesses a university degree/college diploma in a related field, and 5 to 7 years’ experience working in a technical support environment within a complex 24/7 environment
Microsoft System Center Operations Manager (versions 2007, 2012)
Microsoft SQL Server (versions 2008, 2012, 2016)
Microsoft System Center Configuration Manager (versions 2007, 2012)
Microsoft Windows Server (versions 2008, 2012)

Instructional Systems Support Analyst Resume Examples & Samples

Working in an Integrated Product Team (IPT) environment and effectively communicating with co-workers
Producing plans and reports to support project managers in developing manpower, Personnel and Training (MPT) analyses, and other plans as input data to logistics requirements, funding summaries, fielding plans, and sustainment plans
Evaluating technical designs for effectiveness of training capabilities and system fidelity; and conduct Training System Effectiveness Evaluations on existing training systems
Conducting evaluations of vendor-produced Instructional Design and Instructional Materials Development Assessments; vendor provided instructional manuals; New Equipment Training courseware; and Instructor Key Personnel training and courseware in accordance with ADDIE and SAT Concepts
Planning, analyzing, evaluating and maintaining all instructional products and materials for assigned projects
Reviewing and performing training systems metrics data analyses
Logistics Management experience with Live, Virtual and Constructive Training systems in the Army or USMC environment is highly desirable
Acquisition program management experience within the DoD environment is desired
Experience with Live, Virtual and Constructive Training systems in the USMC or Army environment is highly desirable
Must be competent in the MS Office software suite (Outlook, Word, Power Point, Excel) with SharePoint experience
Must be self-motivated, able to work independently and have strong interpersonal skills
Excellent organizational skills are required
Position will require frequent travel
Must be able to provide proof of US Citizenship
Must be able to obtain and maintain a Secret Security Clearance
A current Secret Security Clearance is desired

Mortgage Business Systems Support Analyst Resume Examples & Samples

Consults with team senior or manager to design and document User Acceptance test plans covering schedule, resources and test coverage
Coordinates resources and testing schedules to meet defined test plans within project timelines
Provides project teams with regularly scheduled testing status updates, clearly indicating progress, known risks, and items for escalation to management
Serves as a liaison between software engineering, third party vendor, and user groups to troubleshoot and resolve issues identified during user testing
Writes and executes test cases for internal and third party systems
Monitors internal and third party ticketing systems for application and functionality issues assigned to the team
Troubleshoots and resolves or escalates to vendors all support tickets assigned to the team while providing clear communication of status and resolution to the user reporting the issue
Maintains records for audit purposes of all system configuration changes
Coordinates and communicates system changes to all teams

Systems Support Analyst Resume Examples & Samples

Day to day L2 management of Windows VM Infrastructure including configuring, troubleshooting and resolving issues in a Windows Server environment
Manage, support high-availability management systems
Address L2 user and environment issues quickly and efficiently with minimal downtime
Deployments and upgrades
SCCM Patch management configuration
Support Active Directory infrastructure (DNS, DHCP, WINS)
Windows Server 2008 R2, Windows Server 2012 R2
5-7+ years of experience in Windows Systems Administration & Engineering, Citrix XenApp 6.5 and 7.6
Active Directory - group policies, permissions
Windows Clustering
DNS, WINS, DHCP
VMWare administration in a large clustered environment
Strong Windows server troubleshooting and skills
Must be able to remain calm in a stressful environment and work overtime if needed
Must be analytical in approach to work
Must be a team worker and have the ability to motivate and guide team towards project goals
Must be driven and have the ability to provide out-of-box solutions
Excellent written and oral communication skills and the ability to interact positively with end-users and vendors on a daily basis
Requires strong interpersonal and organizational skills, including the ability to meet deadlines, work in a team environment and follow written policies and procedures

Associate Systems Support Analyst Resume Examples & Samples

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years’) or equivalent combination of education, training, & experience
Ability to attain, maintain and apply a general knowledge of GCPs and the conduct of clinical trials
Training and experience in relational database management systems (SQL Developer and/or Oracle preferred)
Demonstrated knowledge of database tools with working knowledge of SQL and/or PL/SQL preferred
Good organizational skills with the ability to adapt and adjust to changing priorities and to manage multiple assignments with challenging/conflicting deadlines

Systems Support Analyst Resume Examples & Samples

Associate's degree or equivalent technical school
Minimum of five (5) years related application systems experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documentation, operating and maintenance instructions, and procedure manuals
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Significant experience with Fiserv Premier Software
Experience with EZ Teller, LaserPro and Bankers Toolbox software

Systems Support Analyst Resume Examples & Samples

Work closely with Software Engineers, Test Engineers and participate in the product design process including requirement, design and other document reviews
Perform software deployment and environment configuration as required
Support day-to-day operations activities across all shifts in a 24x7 environment
Ensure schedules and commitments are met
Maintain 100% uptime of all lower region environments through impeccable housekeeping and robust operational discipline
Adhere to Fiserv processes and quality control standards for all work performed by the team
Report hardware failures to ensure system support and application support groups are aware of any issues with the hardware
Recommend changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers
Coordinate activities with peers at other Fiserv Business Units
Develop & maintain scripts to automate datacenter deployment and maintenance tasks
2+ years of experience in Data Center operations
Demonstrated ability to assess risk and impact of changes to team efforts
Analytical/technical background and working knowledge of software development methodologies
Demonstrated ability to work independently with general direction or as part of a team
Demonstrated ability to work on moderate to complex tasks within established timelines
Good oral & written communication and presentation skills
Knowledgeable in UNIX, LINUX, WINDOWS environments
Tandem experience a plus
Mainframe experience a plus

Systems Support Analyst Senior Resume Examples & Samples

Demonstrated knowledge of: cross platform environments, data recovery methods
Experience in determining capability of existing configuration
Experience in recommending alternative solutions
Experience in reviewing changes within subject areas

Systems Support Analyst Resume Examples & Samples

Demonstrated knowledge of technical troubleshooting of cross platform; strong knowledge of utility functions to diagnose errors. Proactively identifies, develops and deploys solutions to improve effectiveness of technology delivered materials/information
Demonstrated knowledge to resolve hardware and software problems; identifies problem sources and methods of solution
Experience in network print server configuration setup and troubleshooting with JetAdmin
Experience in configuring and using Outlook client in an Exchange environment
Experience in troubleshooting tTCP/IP Errors, ability to use NSLookup, IPConfig, NETStat
Experience in MCDST
Experience in pc image development and testing
Experience in basic project management (Organize and schedule tasks, prioritize)
Experience in creating and writing policies and standards
Experience in presenting in groups and training Staff
Experience in VPN Secure Connection configuration, Clientside Firewall, Clientside Proxy
Evidence of a MCP Certification

Solutions & Systems Support Analyst, AVP Resume Examples & Samples

Analyze and troubleshoot end user template submissions and provide insight into errors encountered
Provide timely feedback to the user population through the helpdesk support model
Perform issue tracking and resolution planning
Scenario creation/cloning activity including exception user access and user role assignment
Provide support for the loading of Transfer Pricing, Private Banking and Student Loans adjustment process
Partnering closely with technology and the business leads to continue development and enhancement of the platform
Ensure all touch points and communications are managed through approved Citi issue management tools
5+ yrs of Financial Systems Support related experience
Previous experience with

Systems Support Analyst Resume Examples & Samples

Experience of working in a team, using a ticketing system
Designing and implementing policies for client management systems e.g. Group Policy, KACE, Puppet, Open Directory
Designing and implementing OS or software deployments e.g. WDS/MDT, SCCM, KACE, Netboot, Netinstall, Casper Suite
Deploying or supporting videoconferencing and integrated messaging systems e.g. Cisco Jabber, WebEx, Skype for Business, Exchange
Troubleshooting and supporting Linux in a workplace environment
Troubleshooting and supporting Mac OS in a workplace environment
Using virtualised systems, e.g. VMware, VirtualBox
Configuration of network switches, especially Cisco
Scripting e.g. PowerShell, VBScript, Unix shell scripting

Senior Systems Support Analyst Financial Planning Resume Examples & Samples

Participate in the maintenance of the Hyperion environment, including diagnosing, troubleshooting, and initiating corrective actions; develop solutions to system technical issues and systems process issues; develop automated solutions to minimize administration and support effort
Participate in the technical environment support of the TM1 environment, including diagnosing, troubleshooting, and initiating corrective actions; provide scheduling and support for technical issues and required environment updates; develop automated solutions to minimize administration and support effort
Act in the capacity of L2 application and user support for the Hyperion and TM1 users and technical environment; L2 support is expected to resolve issues and questions on a timely and effective basis, perform root-cause analysis, and propose application technical and process updates to permanently resolve issues
Understand and adhere to defined Visa SDLC processes, including documentation, testing and approvals
Understand and ensure adherence to customer service level agreements for Hyperion and TM1 Suite of applications including Cognos
Interface with external software vendors for product issue troubleshooting and resolution; initiating Oracle Service Requests (SR's) as necessary, as well as SRs with other 3rd Party Vendors
Provide support to strategic initiatives as assigned including, but not limited to system configuration, testing of applications and process enhancements, upgrades and new solutions, ensuring sound knowledge transfer to assume post-implementation support role
Expected to critically evaluate customer service requests and incidents to prioritize own workload, determine potential global and/or cross-modular impacts, determine temporary procedural work-around where feasible, and communicate to the broader group of impacted parties
Conduct one-on-one user training or formalized, pre-developed larger group training sessions as assigned
Proactively identify, evaluate, and communicate ideas for process improvements and training needs both for applications usage by customers as well as for internal processes and skills enhancement
Work with L3 teams (SME) on the critical requests and resolve it to closure
Knowledge of SAS will be given preference
Mentoring the junior team members
Minimum 5+ years of hands-on experience developing software applications or customizing/extending packaged enterprise software applications. Good understanding of related business process and support model
Bachelor´s degree in Computer Science or Engineering
Extensive hands-on development experience and proficiency in Object Oriented Programming using Java/J2EE/.NET and web development technologies (HTML and JavaScript). Intimate knowledge of at least one major enterprise business software application and a web application development framework (Spring, Struts, Ruby on Rails, ADF, etc.)
Experience in system integration, data exchange and transformation, and web services, utilizing EAI platforms and scripting
Knowledge and experience in different software development lifecycle and methodologies, as well as QA, Release and Code management processes
Experience with SQL and/or No-SQL databases. Familiarity with database architecture and design. Knowledge and experience in handling different data sources and enterprise ETL and Big Data technologies would be a plus
Experience with enterprise reporting/Business Intelligence tools and technologies
Experience and knowledge of Apache/IIS, WebLogic application server or other similar middleware platform
Business Knowledge in Finance, Risk, and Sourcing process in a global setting is desirable
Experience with source control, testing, build and deployment tools such as Subversion, Maven, Hudson, Selenium, Git and Chef would be a plus
Driven and self-motivated. Work creatively to solve challenging problems. Multi-tasking ability essential to handle multiple priorities with minimal direction from management
A good team player with excellent communication and collaboration skills, with experience working in a global environment

Service Desk / Systems Support Analyst Resume Examples & Samples

Provide 1st & 2nd Line Support for IT issues and queries
Monitor BBC Resource Scheduling email inbox and swiftly respond to queries from the business
Deliver a highly focused customer experience within accepted KPIs
Train business units and create / deliver refresher courses both locally and nationally
Proactively highlight opportunities to improve performance in all areas of operations and productivity procedural & financial, service levels and customer satisfaction
Gather system data and analyse for Management, Steering Groups and User Groups
Manage the reporting and fixing of bugs/defects for the applications during the release cycle
Write and execute test scripts
Run, distribute and action reports, proactively following up on their content
Deputise effectively for the WorkPlace Service Desk Team Leader where required
Maintain system configurations, hosting processes, filters, reference data, presentation sets and system rules. Inclusive of their respective audits
Maintain the accounts for all applications
Maintain and update Intranet pages/ knowledgebase
Actively seek out synergies with other departments to improve the level of service and the end user experience
Efficiently organise and run a variety of meetings pan BBC

Bankcard Services Systems Support Analyst Resume Examples & Samples

Work as a member of the team to support internal and third party processing systems which are used to originate, service, and process BCS products and programs
Evaluate and analyze system change/development requests to determine necessary enhancements/changes to system functionality, controls and/or parameters to achieve objective. Perform activities associated with evaluating and analyzing assigned requests to develop system and business process requirements. Recommend solutions and provide requirements to internal system owner and third-party vendor for functional design, controls and parameter settings that support products, policies or systems within BankCard Services and the Lending Group. Work as a member of the technical team to conduct testing validation processes in adherence to change control processes and procedures across platforms
Perform daily tasks associated with development, testing and implementation activities of both third-party and in house operating systems and enhancements. Prepare test data and facilitate and/or execute system testing within the department, with acquired institutions and related areas within BB&T. Perform verification of test results in conjunction with users, Information Technology (IT) and system owners/third-party vendors
Contribute to the prioritization and coordination of technical, procedural, and productivity enhancements that serve to improve the operational efficiency and quality of BCS. Document interfaces and processes related to areas of responsibility accurately to Bank standards, including responsibilities for integrations with established Vendor Management and Risk/Compliance requirements
Monitor incoming and outstanding problem tickets and ensure associated tasks for tracking; triage, ticket assignment, follow-up, and communication are completed appropriately and within agreed service levels. Serve as a resource for technical team members. Assist in resolving production issues and/or in determining root cause, work around and resolution
Under appropriate guidance, work effectively with vendors and internal and external IT partners to identify and plan for interdependencies between operating systems. Maintain awareness of planned releases for technical development for third-party and in-house operating systems and enhancements
Perform daily operational tasks related to system support functions. Monitor to ensure Service Level Agreements (SLA) are met between BB&T and vendors as well as with internal/external BB&T clients/related departments. Notify direct manager when deviation from SLA occurs with internal, external and/or third-party vendor. As instructed, lead implementation of approved action plans necessary to achieve and/or resume meeting SLA
Under the appropriate guidance, perform functions which are critical to the overall success of the department (e.g. security access, internal controls and the review, revision, replenishment of BankCard collateral). Participate in the documentation and periodic review of internal processes and procedures related to functions performed, make recommendations for improvements and identify cost savings and efficiencies
Serve as a point of contact and activity coordinator for complex system changes, enhancements and problem resolutions. Upon assignment, complete full evaluation of request (e.g. organization, research, formulation of recommendations, business requirements, coordination of approval of specification documentation). Ensure solutions/specifications are properly and adequately documented, communicated and incorporated into existing documentation and process mapping. Establish communication with direct manager as well as invested parties to provide activity updates, milestone achievement and areas of risk points
Maintain awareness of required technical developments and regulations pertaining to MasterCard, Visa and third-party processors for impact on BankCard Services Operations
Develop training materials and under the appropriate guidance, administer training to associates
Assist with conversions, as required, including attending meetings, setting up system functional controls, parameter settings, field-to-field mapping of products, submitting industry paperwork, ATM settlement, payment processing changes and other related
Bachelor's degree in a business or technology-related field, or equivalent education and related training
Two years of bankcard industry-related experience
Working knowledge of payment card systems, applications and interfaces
Strong time management, organizational and analytical skills, with ability to meet deadlines in a continuously changing environment
Good interpersonal skills with demonstrated ability to work well within a team structured environment
Ability to work irregular hours in support of specific initiatives
Two years line of business experience as a junior level BankCard Services Analyst or equivalent experience
Experience in business or technology-related field with payments-related systems and operations (Credit, Debit, Pre-Paid, Treasury, Automated Clearing House (ACH)) and other bank systems, or equivalent education and related training
Exposure to the Payment Card and third-party vendor processing systems (i.e. MasterCard/Visa, Total System Services Inc. (TSYS), FIS, FiServ, First Data Resources (FDR))
Experience in support analyst activities or in a similar technical role in Payment Card and/or other Operational and bank systems experience on a variety of platforms and systems
Formal Project Management Institute and/or Process Management certification or training

Solutions & Systems Support Analyst, AVP Resume Examples & Samples

Analyze and troubleshoot systemic and user based challenges brought to the CLEMS helpdesk
Provide support for the 2017 and forward book of work, CLEMS is a work in progress and a good portion of the role will be supporting additional enhancements and releases
Provide testing support and release management scheduling and coordination

Oracle HCM Systems Support Analyst Resume Examples & Samples

Develops clear and concise documentation for new team members on the Oracle HCM systems
Delivers Oracle training sessions on a regular basis
Assists in review of the Oracle system, its processes, and the testing of revised processes
Creates and customizes ad hoc reports from HCM users
Creates and maintains schedules in the Oracle OTL module as requested
Plays an active role in system changes and upgrades including testing, conversions, and implementation
Serves as a liaison between Oracle HCM functional areas and IT systems personnel to resolve programming and functionality problems
Prepares users and systems procedures
Acts as the front line point of contact for all Oracle HCM related support desk incidents
Performs onsite installation or replacement of time clocks
Maintains Gatekeeper gathering devices, providing customer support for clock users on a daily basis
Performs diagnostic testing and analyzes test results in order to resolve the issue
Troubleshoots and resolves support tickets related to technical difficulties with Oracle related functions
Trains end users on new implementations
Creates training material and processing guides
Collaborates with the development staff to recreate issues in the test environment
Initiates escalation as appropriate to ensure management awareness
Actively contributes to ongoing process improvement
Completes all required company training/compliance courses as assigned
Performs other related duties or special projects as assigned
A minimum of one (1) year of experience in the IT systems support field required

Systems Support Analyst Resume Examples & Samples

Responds to phone calls and email requests for technical support
Identify, research, and resolve IT technical problems in the following areas: hardware, software, reporting, telephony, network connectivity, audio/video equipment, basic hardware/software training, employee moves/adds/changes, etc.Develop and implement solutions for problems/opportunities discovered in the end user community
Ability to communicate technical information in laymen terms
Desktop support (Windows required and Mac OS a plus), Microsoft Office Suite support, line of business application and productivity software support, and mobile device support (i.e. iOS, Android, Blackberry, Windows Mobile)
Hardware / software diagnostics and troubleshooting, hardware, software, and firmware upgrades and installations
Printer support, wired and wireless networking, spy ware & virus removal, remote support tools, ticket system management and Knowledge base / Google query

Senior Systems Support Analyst Resume Examples & Samples

Act as Sernior/Lead for a newly created and highly visible team
Technical advisor to the first level support team
Direct customer engagement on complex and/or escalated incidents
Review and facilitate technical escalations to Product Development
Identifying top support incident drivers and development of key KB articles
KB article review and approval
Will be called upon to deliver Technical Support training (including travel)
Project management and product deployment (including travel)
Provide user and administration training to customer (including travel)
Onsite support engagement (including travel)
Perform other tasks as assigned
Solid technical skills and expertise with the ability to provide technical support
Exceptional technical consultation skills with a strong solutions orientation
Strong and effective English language communication skills: verbal, listening, written and presentation
Exceptional customer service skills with effective follow-through
The ability to work effectively at all levels of an organization
Willingness to own problems and see them to completion
Strong knowledge of Windows Operating Systems
Knowledge of Powershell
Prior experience with vendor management
Technical certifications and advanced working knowledge in Microsoft Operating systems and networking, including remote software deployment and management
Experience in Call Center / Help Desk or equivalent technical environments
Strong understanding of the Printing Process in Enterprise environments
Microsoft SQL experience highly desired
Working knowledge of Document Management Systems
MCTS/Microsoft Certified Technology Specialist (or MCP equivalent)
Self driven individual
Mandarin and or Japanese skills highly desired but not required

Systems Support Analyst Resume Examples & Samples

Configuration settings reports
Support ongoing training sessions with an emphasis on system upgrades and driving improved execution through analytically based decision making and leveraging the RM tools
Communication of scheduled and unscheduled CMS outages
LI-BF1
Experience executing deliverables within a complex, evolving environment
Excellent computer skills including Excel, PowerPoint, intranet web design, and basic SQL knowledge. Revenue management and pricing systems knowledge is essential
Strong skills in project management

Financial Systems Support Analyst Resume Examples & Samples

Produce quarterly reports for Schedule RC-E report to support Financial Reporting
Compile quarterly Minority Vendor Report through AP History for Procurement
Comply with E&Y M3LL Audit and retrieve information during requested timeframe
Verify the GL System Interface files which have been received from various applications timely, taking appropriate actions when necessary
Accurately process Millennium System maintenance for the General Ledger, Accounts Payable, and Fixed Assets databases
Perform annual system maintenance with assistance of Accounting staff, such as purging vendor records and GL corp, account, centers
Verify automated daily downloads (FSS & General Books)
Bachelor's degree from an accredited University in Finance or related field
1 year of experience managing small to medium projects
1 year of experience using MIS or financial reporting tools, such as Hyperion
1 year of experience supporting production and maintenance functions for financial applications with some technology
1 years of experience utilizing Microsoft Office products including Excel, Powerpoint and Access

Retail Systems Support Analyst Resume Examples & Samples

Deliver 2nd line support to front line IT functions and business users for all store systems including helping stores with cashing up issues, EPOS issues, loyalty card issues, EFT Electronic fund transfer and stock management issues
Manage on and off shore analyst teams to deliver technical tasks and activities to support everyday operations of store Systems
Design and implement new or enhanced operational processes to meet business objectives and improve efficiency to minimise the risk of disruption or availability
Collaborate closely with all International and Zone IT teams to share best practices, expertise and solutions and define Global operating standards, where applicable
Represent the team to TBS management and interface with other business functions, such as Customer Service and Retail Operations
Work closely with vendors / development teams to plan, coordinate and support new releases, upgrades and fixes, including overseeing the testing and implementation of changes into production
Oversee the production of regular KPI reports to demonstrate and improve KPI’s as defined by the Head of Customer System Support
Provide ‘on call’ or out of hours support when issues require resolution, escalation or co-ordination
Ability to manage on or off-shore third party suppliers where required
Experienced in delivering technical 2nd line support of store systems and technologies in a retail environment, to include EPOS, Retail Systems, In-store, Mobile
You will have experience of Window XP and Windows 7, and you may have had exposure to SQL
You may have worked to an ITIL standard
Proven ability to multi-task and manage time wisely
Good written and verbal presentations skills
Previous experience of working to tight deadlines alone or as part of a team
Proven track record in the development and training of team members
Proven experience of working with 3rd party suppliers, on and off shore

Tier O&M Systems Support Analyst Resume Examples & Samples

Provide Tier 2 O&M support for monitoring and management of day-to-day operations of the multi-level system, which includes the management of license files, routing tables and firewall configurations, and monitoring of system operability through various logs (log, admin, cluster, etc.) to ensure proper functionality is maintained within the enterprise
Respond to global outages, ensuring a timely restoration of services response to all Enterprise NGDE suite services including, but not limited to, local and remote access via the Alternate Cluster capability and bi-lateral domain connectivity
Analyzes and evaluates existing or proposed systems to process data
Updates software specifications

Senior Systems Support Analyst Resume Examples & Samples

Provide expert industry insight by participating in industry/regulator activities to develop proposals for aviation regulatory requirements that affect the design, production and operation of aircraft
Develop and document certification related processes, tools and procedures to continuously improve the performance of certification tasks
Facilitate seamless integration of Post-Amendment Type certification activity into 737 MAX into Production System
Manage the development of airplane flight testing Type Inspection Authorizations (TIA) certification approvals prior to flight test
Manage aircraft certification and Organization Delegation Authority projects for major changes to type design for Federal Aviation Administration, European Aviation Safety Association, and Transport Canada Civil Aviation projects
Address Certification Plans and compliance Deliverables
Understand, explain, and apply Boeing Organization Designation Authorization (ODA) Procedures Manual and affected processes and procedures
Work with the Federal Aviation Administration, particularly the Boeing Aviation Safety Oversight Office (BASOO) and interface with Project Administrators and Authorized Representatives
Participate in preliminary design activities to provide advice and counsel on pertinent regulatory requirements, reviewing preliminary configurations, and making suggestions to enhance the certification of the new products such that it minimized certification risks
Define the regulatory certification requirements for a specific product including resolution of issues, with the regulators
Monitor potential new regulations and communicates impact throughout the Enterprise as appropriate
Develop and deliver training in the use of new processes, tools, and procedures
Oversee the development of multiple certification plans, including providing technical ownership as appropriate, and negotiate changes required in order to secure approval of certification plan by regulatory agencies
Provide oversight including reviewing the certification plan to assure it is complete, complies with certification basis and is coordinated with suppliers and partners
Review of certification data for accuracy, facilitate necessary changes, communicate pertinent changes, track program to certification schedule, document data corrections, assist program owners in resolving certification issues, and transmitting certification data to regulators
Integrate airplane certification activities within the Boeing 737 Renton Delivery Certification Group ensuring all requirements that support the achievement of Aircraft Certification Eligibility, are accomplished prior to customer delivery
Work closely with Systems, Propulsion, Structures, Interiors and Flight Test engineering teams to manage the certification of airplane changes that support a fast paced delivery schedule of 42 airplanes per month (increasing to 47/mo in 2017)
Communicate to Senior Management the status of certification schedules and issues/risks to ensure airplane delivery schedules are met
Using the certification plan as a basis, develop a compliance checklist to track, document and report to the program owners and regulatory agencies that certification basis requirements are met
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee
At least 5 years of experience leading an engineering project or team
At least 5 years of experience working with Foreign Authority Regulations? (Ex: European Aviation Safety Association, Transport Canada Civil Aviation, or similar)
At least 10 years of experience working with Federal Aviation Administration (FAA) Aircraft Certification Offices
Experience working with certification procedures for the Federal Aviation Administration (FAA) Military Certification Office
Experience conducting/leading QMS Audits

Associate Systems Support Analyst Resume Examples & Samples

Excellent troubleshooting, problem solving, and communication skills are required
Ability to deal tactfully and effectively with customers, and provide consistently great customer service
Ability to work independently and demonstrate sound judgment within established policies and guidelines is required
Good understanding of network fundamentals: topologies, management, and supporting technologies
Understanding the basics of DNS, content filters, caching, proxies, firewalls, and antivirus would be preferred
Previous experience supporting Windows operating systems required. Previous experience supporting Mac operating systems preferred
Previous experience supporting mobile platforms such as iOS and Chrome OS preferred
Previous experience supporting Java based applications preferred
Familiarity in working with proxy servers and packet capture utilities would be a plus
Excellent written communication skills required

Systems Support Analyst Intermediate Resume Examples & Samples

Provide support for assigned applications systems, evaluate problems of moderate complexity and identify actions to be taken and recommend/implement solutions to system problems
Perform required duties in support of the Bank’s Systems Development Life Cycle (SDLC). This includes providing technical expertise in developing detailed requirements, estimating costs and time frames and preparing design documentation as required
Ensure delivery of negotiated product/function while following BNS standards and methodologies. This includes preparing deliverables for operational readiness and steady state support
Conduct testing of new software releases to ensure successful implementation with no impact to the existing environments
Timely completion of all assigned administration functions: e.g. Status reports, time reporting, development plans, setting objectives, performance appraisals, etc

IT Systems Support Analyst Resume Examples & Samples

Work on assigned projects to analyze, design, and specify requirements on internal and external applications in conjunction with Dallas BGS IT Team
Support the functional areas of the business in the proper use of our internally developed applications by developing and conducting appropriate training and supporting day-to-day work
Work directly with the development team and with the end users to assure they understand the business process
Coordinate and set up the networking/telecom cable work, specify devices based on analyzing end user requests, and select the device that fits the needs of the internal customer
Implement the Brink’s Online System at various customer locations and support all internal departments with their customer related software and hardware needs
Train customers and analyze any issues a customer location may have with accessing the site
Analyze customers’ changes for impacts to the online Brink’s System
Monitor the accuracy of the current Proof of Delivery system daily; help coordinate upgrades to the POD system to create more accuracy
Answer all requests for technical assistance and process the requests to appropriate parties, if needed, with continuous follow up
Develop and maintain reports using Business Objects
Able to work varied hours including weekends if necessary
Cross-train and perform other duties as assigned
Minimum of two years experience in desktop support
Minimum of one year experience in Business Objects or similar enterprise reporting system
Minimum of two (2) years experience with relational databases (such as Access, MS SQL or Sybase) and systems maintenance
Minimum of one (1) year experience with object-oriented languages such as Java, C++, C#, Visual Basic, HTML/ASP or Flex)
Minimum of one (1) year of demonstrated internal customer service experience
Must be twenty–one (21) years of age
Must have flexibility in working a wide range of hours. Must be able to perform driver and or messenger duties
Associate’s Degree in one of the following: Management Information Systems, Computer Science, Math or Engineering
Experience managing internal front line IT trouble calls and implementation of new software/hardware and telecommunications equipment
Excellent business acumen and/or knowledge of industry terminology and knowledge of meeting planning processes
Demonstrated ability to self-start as well as work as part of a team
Excellent interpersonal/communication, presentation and customer service skills
Excellent organizational, consultative, analytical and problem solving skills
Superior personal integrity and professionalism
Excellent human relations skills including persuasion and developing rapport

IT Tier Systems Support Analyst Resume Examples & Samples

Windows Operation System troubleshooting knowledge
General knowledge of Active Directory user account concepts
Experience working with VPN and remote access software
Provide tier 1 support for local and remote end users
Troubleshoot tier 1 technical issues via remote access and over the phone
Support software errors with Windows desktop operating systems
Escalate advanced technical issues to network operation center

Business Systems Support Analyst Resume Examples & Samples

Primary focus of the role is an individual contributor for OMS projects and support of OMS systems, interfaces, and reporting
Establishes mutual trust and partnership with business users, other IS team members, and Valero business partners
Works with various resources to design solutions and plans to solve operational issues, improve business performance, or improve existing systems
Develops cross-functional relationships with business users, IS departments and Valero business partners
Provides support following Valero’s business system support methodology (ITIL) and tools (HP Service Manager)
Works on or assists with the deployment of new solutions or enhancements/fixes to existing solutions. This includes, but is not limited to: trouble-shooting, problem-solving, issue resolution, user interaction, training, defining systems scope, gathering requirements, documenting design & functional specifications, research and fact-finding, configuration, testing, reporting, cutover, IS and business user coordination
Works with training departments to develop training material/documentation
May be required to work off-hours and on weekends for projects and/or support
Bachelor’s degree (or higher) or foreign equivalent degree in Computer Science, Information Systems, Engineering or related field required
Knowledge of Process Control and Automation systems preferred
Knowledge of Ole for Process Control (OPC) preferred
Experience with Crystal Reports preferred
Experience connecting and writing queries for SQL Server or Oracle preferred
Basic knowledge of computer networks, firewalls, and protocols preferred

Trading Systems Support Analyst Resume Examples & Samples

Experience of asset management products and application life cycle
Experience of successfully maintaining positive business and IT team relationships
Knowledge in Market Data Application i.e. Bloomberg, Factset, Reuters but not essential
Capable of self sufficient support and management of technical standards
Experience in PC builds and configurations
Consistently demonstrate a ‘can do, will do’ work ethic
Required to work hours that are designated within a shift pattern

Consumer Systems Support Analyst Resume Examples & Samples

Handles first level calls and performs problem resolution for three “class of Trades” (NA Company Owned and Operated Stores, NA Franchise, and Canada Commission Agents). Support and resolve stores Back Office Systems issues related to hardware and software applications, assist store personnel with basic BOS PC issues
Performs subject matter expert (SME) functions including resolution of Level 1 escalated calls and inbound call overflow. Monitors level 1 agent availability and call volume management
Logs and tracks all calls using a call tracking tool, responsible for escalating calls as appropriate, and ensures eventual resolution of the incident
Tracks incidents, documents problems and solutions, and records all activity and communications
Guides Retailer or Store manager through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational
Provides training for procedural problems associated with the supported applications and related components
Analyzes issues, establishes priorities, anticipates consequences, makes decisions and takes action with fine attention to detail
Coordinates efforts with other support teams. Ensures that analysts are able to update or close their tickets and provides updated process documentations
Resolve System Level 2 support calls, requires higher level of technical skills, ability to think out of the box and resolve more complicated support issues. Requires good troubleshooting and analytical skills
Bachelor's Degree in IT, Computer Science, Engineering or other relevant fields
At least 2 years experience in providing IT helpdesk support/call center/customer support
Experience in documenting customer issues and work processes
Proficient in the use of MS Office applications
Outstanding skills in teamwork and customer engagement
Must have the propensity to work in a proactive, result-oriented, and customer-focused environment
Enjoy working with people of diverse cultural backgrounds
Willing to work on night shift
Open to fresh graduates

100

Implementation & Systems Support Analyst, SRD Resume Examples & Samples

Act as the first point of user contact for general inquiries regarding system outages, transaction errors, system updates, and requests for access to systems
Receive and screen communications, including telephone calls rerouted from HR Connect
Ensure the delivery of excellent customer service through fast and accurate processing of tickets, communication, and coordinating with other departments to resolve inquires
Create documentation and communications to ensure the ongoing quality and reliability of resolutions to user inquiries and perform regular quality reviews to ensure resolutions are in alignment with established procedures
Create and maintain user accounts for HR Intranet systems, ensuring that appropriate levels of access are assigned to Central Administrative staff, Field Support Centers (FSC), FSC HR Directors, and principals in all 5 boroughs
Develop an in-depth familiarity/knowledge base of Department of Education human resources systems, e.g., NYCAPS, Galaxy, EIS, and Applicant Gateway
Actively participate in the implementation of new processes, programs, and procedures and the identification and troubleshooting of issues across said implementations
Create documentation for newly established processes and ensure that step-by-step instructions are presented in a clear and concise manner
Manage the dissemination of communications to system users with regard to DHR system status and availability
Demonstrate an understanding of applicable policies, procedures, and work methods associated with assigned duties
A four-year high school diploma or its educational equivalent and four years of the satisfactory, full-time experience described in "2" above; or
A satisfactory combination of education and experience. Satisfactory, full-time experience working for New York City government in a customer service, help desk or public information capacity, utilizing computers and information technology may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent. College credit may be substituted for the experience in a customer service or public information capacity on the basis of 32 semester credits for each year of the experience described in "2" above

101

Systems Support Analyst Resume Examples & Samples

Troubleshooting report issues and allocation of test environments
Troubleshooting system issues (front end and IT back end)
Documentation of processes and procedures for Quantum/QRisk, our Treasury system
Co-ordinate testing, sign-off and deployment of any Quantum/Qrisk Application Development
Proven experience working with application systems in a banking/finance environment, preferably Treasury systems
Strong/ advanced VBA skills
Basic SQL scripting skills
Knowledge of treasury related financial products (e.g. cash, derivatives, bonds and FX markets)
Exposure to technical specification writing/documentation (e.g. business requirements, test strategies and functional specifications)

102

Systems Support Analyst Resume Examples & Samples

2) Support specified line of business conference room and audio video project builds at both local and remote sites
3) Support Wells Fargo facilities to coordinate updates, service and room repair
4) Work with internal technical groups to support San Francisco CA and Houston TX locations
5) Performs Daily/weekly/monthly AV system testing of all conference rooms
6) Knowledge of office products, word excel and Outlook
1) Fluent in Crestron Fusion software, AMX software, Kramer Video equipment, Biamp Audia and Nexia programming, Clock Audio equipment. Crestron installation and programming
2) Experience with Audio Video installation including Displays, Projectors, Audio and Video presentation systems, logic interfacing and Network connectivity
3) Ability to analyze and debug a/v system. Basic knowledge of video codec interfacing and understanding of Multicasting

103

Systems Support Analyst Resume Examples & Samples

Provide 24x7 support of development and test environments on a rotating basis
Hands on resolution of all technical issues within development and test environments and making recommendations for changes in procedures and/or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers
Review turnover paperwork to ensure that it is complete prior to executing environment installs including tracking and execution of ongoing change control requests
Perform software deployment and environment configuration as required and coordinating activities with other Fiserv Business Units
Support day-to-day development and test operations activities
Maintain and creating technical support documentation
Tandem experience is a plus
Mainframe experience is a plus
Knowledge of IVR (telephone) systems and XML based web services is a plus
JIRA Administration is a plus
Solid understanding of Windows and/or Linux Administration is a plus
Knowledge of ITIL (Information Technology Infrastructure Library) production support best practices is a plus
Knowledge of scripting languages is a plus (Perl, bash, etc.)

104

Systems Support Analyst Resume Examples & Samples

Qlikview developer with two year's experience (or a developer course graduate)
Good knowledge of SQL Server and queries
Good knowledge of Business Intelligence (BI) analysis, processes and methodologies

105

Finance Systems Support Analyst Resume Examples & Samples

2-3 years’ experience working with Financial Systems
Oracle experience
Manufacturing background

106

Systems Support Analyst Resume Examples & Samples

Identify and resolve issues with applications, following agreed procedures, establishing root cause and remediating operational incidents
Carry out agreed applications maintenance and systems administration tasks
Manage application enhancements to improve business performance
Ensure that all requests for support are dealt with according to set standards and procedures
Investigate operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation
Work closely with the business to establish requirements for new or amended systems
Design, code, test, correct and document small changes to large and/or complex programs and program modifications from specifications using agreed standards and tools, to achieve a well-engineered result
Take part in reviews of own work and leads reviews of colleagues' work
Provide advice, guidance and assistance to less experienced colleagues as required

107

Systems Support Analyst Resume Examples & Samples

Experience with installing, configuring, imaging, maintaining and troubleshooting Windows 7/10, and OS X systems. Linux experience a plus…
Demonstrated advanced experience using most of the following deployment systems and tools: (SCCM, MDT, Active Directory, Group Policies, and TCP/IP networking)
Demonstrated Knowledge of PowerShell or other scripting languages is a plus
Experience with a variety of standard computer software including (Microsoft Office 2013/16, Matlab, Visual Studio, and Acrobat…)
Experience with basic project management (i.e., organize and schedule tasks, prioritize)

108

IT Manufacturing Systems Support Analyst Resume Examples & Samples

Supports manufacturing related systems like Oracle EBS, instrumentation, labelling at Kite’s manufacturing facilities and serves as liaison with Kite Corporate IT Tier 1 or Tier 3 support team for escalations
Leads application issue resolution and identified Tier 2 level responsibilities such as master data change management (formula/routings/recipe/operations) and system interface troubleshooting
Identifies EBS requirements for new/existing product configurations, system enhancements/fixes by establishing personal rapport with potential and actual clients and with other persons in a position to understand requirements
Documents/diagrams functional process flows to ensure optimization and synchronization of systems, including identifying/advising on best applications for specific business processes, including cloud-based systems
Facilitates use case/story boarding for new systems/software or enhancements related to Oracle EBS
Coordinates the successful rollout of EBS changes not limited to communication, training, support, documentation
Develop, revise and review departmental SOPs, qualification/validation protocols and reports with ongoing awareness to changes in business or regulatory
Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues
Supports queries and reports to address operating needs
Able to provide support after-hours

109

Systems Support Analyst Senior Resume Examples & Samples

Experience with cross platform environments to include Linux or Ubuntu, Windows and Mac Systems
Demonstrated knowledge and experience with PC and Mac Hardware, SCCM Knowledge
Experience in working in higher education environment
Demonstrated knowledge of current trends and best practices in IT
Experience with installing, configuring, imaging, maintaining and troubleshooting Windows 7/10, and OS X systems. Linux experience a plus
Experience using most of the following deployment systems and tools: (SCCM, MDT, Active Directory, Group Policies, and TCP/IP networking)
Demonstrated Knowledge of System Encryption for laptops, desktops or mobile devices using Bitlocker, MBAM and file vault for OS X
Demonstrated Knowledge with virtualization technologies such as: Vmware, Parallels, and Virtual box
Experience with a variety of standard computer software including ( Microsoft Office 2013/16, Matlab, Visual Studio, and Acrobat…)
Experience troubleshooting TCP/IP Errors, ability to use NSLookup, IPConfig, NETStat or tools like infoblox
Demonstrated knowledge resolving hardware and software problems; identifying problem sources and methods of solution
Evidence of effective written and verbal communication skills

110

Digital Systems Support Analyst Resume Examples & Samples

Manage the monthly maintenance window activities within the Services Data Centre including testing and roll out of changes
Act as 1st line support to the Services Data Centre for Maximo and Cognos issue resolution
Determine Civil improvement requirements and drive them to conclusion
Determine escalation points to the broader Rolls-Royce IT process to resolve Services Data Centre issues
Represent and protect the business interests of the Services Data Centre within the wider Rolls-Royce Maximo and Cognos forum
Configuration of Maximo and Cognos
Experience of systems and database support, with a background in relational databases and knowledge of SQL
Administrative-level and super user experience with Maximo and Cognos is desirable
You must have strong communication skills including the ability to articulate complex information to technical and non-technical personnel
Experience of the following systems: BI reporting tools, and advantageous if knowledge of Forecasting tools, SAP, RCI, CRM or EHM tools
Experience of providing first line systems support / ITIL
Experience of identifying and developing tool and process improvements
Experience of software testing and deployment/implementation methods / working to standards
Ability to assess the impact to the user population of proposed system and process changes
Flexible, willing and able to learn new skills and apply them to a variety of problems
Influencing skills
Determination to reach goals as part of a team

111

Financial Systems Support Analyst Expert Resume Examples & Samples

Assists and supports the government with further automation of FMMT financial and
Requirements data in the financial database and conduct system operations
Assists the government with financial management daily operational activities
Assists the government with budget analysis and completion of various budget deliverables
Supports the Government in monitoring and coordinating program resource allocations
Supports government representatives at meetings
Ensures cohesive agency-wide program development
Creates various detailed financial reports, data extracts, quality control checks
Support internal NGA program build activities, analysis, events, and documentation packages as designated by government lead
Support management of execution year funds and controls to include various aspects of data management to include developing and enhancing financial tools, applications and databases as well as using advanced Microsoft excel utilities
Analyze and interpret large volumes of complex budget and execution data
Bachelor’s Degree required in finance or business
Experience with DOD/Gov Agency budgetary/finance processes & funds control, transfers travel (Desired)
Understanding of fund execution policies for DOD appropriations and DFAS role controlling and executing funds (Desired)
Experience in U.S. Intelligence Funding Programs & justifying programs/budgets (Desired)
Experience with financial data analysis and its approaches & tools such as
VBA, C, C++, Java, query definitions, setups & transactions, Excel, SQL, Server and database reporting (Desired)

112

LMS Systems Support Analyst Resume Examples & Samples

Blackboard Learn administration
Using/supporting current learning management system technology (Instructure Canvas, D2L, Moodle, Sakai, or other LMS)
Working in a higher education environment, supporting faculty and administration
Designing, developing, implementing and revising online courses and course materials in a higher education environment
Troubleshooting and supporting faculty and students with technology
Troubleshooting hardware and software issues
Writing, proofreading and editing instructional materials
Project management (e g managing time, establishing priorities, distributing responsibilities, meeting milestones and deliverables)
Video conferencing solutions

113

Sainsbury s Brand Systems Support Analyst Resume Examples & Samples

Work with Sainsbury’s Brand colleagues to ensure they all have access to the relevant systems and tools, and that they understand where to get support and training
Co-ordinate feedback on the delivery against service level agreements from both internal and external service providers and feed back to D&T service owner
Help support the management of day to day systems requirements as instructed by the Sainsbury’s Brand System Support Manager
Support the day to day management of glossaries, pick lists and other system requirements working with D&T and or 3rd party vendors as appropriate
Build effective working relationships with all relevant stakeholders
We are making it simpler: Take complex problems and provide simple system based solutions or identify where a system solution would need to be procured or created by D&T
We are delivering great service, driving sales:. Clear communication of the service levels and correct process around them so that they are mutually understood by users and providers
We are making it happen: Make decisions at speed and review on the move. Follow through obsessively and do not accept the unacceptable. Maintains an effective process for collaborative decision making that rapidly escalates and unresolved issues
We are treating every pound as our own: Ensure all activities are prioritised and ensure all tasks are delivered on time and to budget or that any slippages are escalated appropriately
We are cheering on our progress: Recognises when projects have reached milestones and creates moments in time to reflect and celebrate

114

Finance Systems Support Analyst Resume Examples & Samples

Requirements capture, system design & development of applications within the Hyperion portfolio
Administration of all metadata dimensions, data interfaces & business rules
Development of end-to-end integration paths for all metadata and data moving through Finance Systems
Ensure the alignment of metadata definitions across systems through consistent development decisions
Support the creation of an appropriate operating model, including batch processing requirements, working alongside external suppliers and IT to implement the FDMEE solution on time
Ensure full System Integration Testing / User Acceptance Testing is conducted on all developments to ensure that data is moving between applications in a controlled manner and in line with the overall design
Develop process and procedure documentation for ongoing maintenance of the Hyperion applications
Produce and deliver training material where necessary and be an advocate for the strategic solution, engaging users, and ensuring that testing is completed and processes accepted and part of a full hand-over
Participate in the Post Implementation Review and provide learning points for future implementations
5 years’ experience in developing / maintaining Hyperion applications in Planning, Essbase, HFM & FDMEE / FDM
Demonstrable Business Analysis / Root Cause Analysis experience
Working with waterfall, DSDM & Agile development approaches
Deployment of application design principles in multiple project developments
Training / Coaching of other team members in areas of expertise to allow cross-training of colleagues for holiday cover, etc
Working as part of the team, taking ownership for own deliverables and supporting others to achieve theirs
Experience of dealing with stakeholders at all levels in the organisation
Educated to a minimum of A level standard or equivalent (degree preferred)
Accountancy Qualification (ACCA, ACMA, ACA)
Microsoft Excel skills (Intermediate / Advanced level)
Data Modelling skills (database / data warehouse design)
Ability to communicate effectively and openly
Showing initiative in identifying problems and proposing solutions
Analytical and methodical approach
Willing to travel if required
VB / JYTHON Programming experience
Project & Change Management
International / cross-cultural working
Working as part of a Resolution Group in a helpdesk driven environment
ITIL Foundation

115

Risk Systems Support Analyst Level NAM Region Resume Examples & Samples

Resolve user problems by acting level 1 Analyst
Escalate relative information by forwarding to RSS Team Leader if necessary
Develop analyze and interpret the data from the risk systems, making comparable analyses, recommending options and courses of action
Work closely with other parties such as GPA Production Support, FRI Project Mgrs or ETS when required to resolve issues
Prioritize, schedule and complete any other adhoc tasks as assigned by RSS NAM Team Leader
Ensure adherence of GPA objectives and strategies into day-to-day objectives for the team. Track operational processes to ensure high quality services are provided. Direct the organization towards continuous improvements and service delivery through automation, eliminating inefficiencies
More than 1 year of experience in providing ongoing business support (ops or risk) is a must
Written and verbal fluency in English and Spanish languages required
Knowledge of Investment Banking and Trading products
Sound experience on Credit Processes and Risk Systems
Experience in Risk Management and/or Operations
Collaborative work style and ability to work with a variety of people/functional areas resulting in high quality and timely deliverables
Ability to deliver high quality work under pressure
Diplomacy and influence skills to build partnerships and succeed in complex initiatives

116

Risk Systems Support Analyst Level NAM Region Resume Examples & Samples

Resolve user problems by acting level 2 Subject Matter Expert Analyst . Provide information by answering questions and requests as they come across the helpdesk via email or phone. Determine, and advise the cause of the problems that affect day-to-day functionality of the systems. Where possible propose creative solutions or workarounds
Prioritise, schedule and complete any other adhoc tasks as assigned by RSS NAM Team Leader
More than 3 years of experience in providing ongoing business support (ops or risk) is a must
Fluent in English and Spanish. Portuguese is a plus

117

Senior Finance Systems Support Analyst Resume Examples & Samples

Experience with Oracle Business Intelligence, Oracle Financials/ERP, and/or Hyperion applications or similar reporting platforms are preferred
Strong MS Office skills, in particular Excel or Access, are preferred. Knowledge of project management processes is recommended
Identifies system issues that affect business functionality and works with IT to resolve the problems

118

Business Systems Support Analyst Resume Examples & Samples

Analyze insurance related business requirements, processes and procedures with a focus on accuracy, billing requirements, workflow changes, communication and training
Proactively review and evaluate insurance updates and coordinate implementation, including analysis, design, operations inputs to system changes, testing and implementation are successful
Have responsibility for proposed improvements
Ensure input data are highest quality necessary to produce clean claims and reduce denials created by Patient Access processes
Define and document customer requirements
Proactively monitor and maintain systems
Perform problem resolution
Develop and maintain QA documentation
Identify error patterns and recommend training or revised workflows
Work with all required (intradepartmental & interdepartmental) personnel to define and manage changes to system and/or functional workflows
Perform analysis and troubleshooting for application issues
Provide regular status to management, customers, and stakeholders

119

Systems Support Analyst Resume Examples & Samples

Experience in providing technical customer service to a diverse customer base, preferably in an educational setting
Experience in working on an effective team of IT techs
Experience in communicating effectively with both technical and non-technical customers – written and verbal
Experience in recommending, imaging, maintaining and troubleshooting desktops, laptops and mobile devices
Experience in supporting Windows and Apple
Experience in supporting a variety of email clients (i.e., Outlook, Gmail and mobile device clients)

120

ERP Systems Support Analyst Resume Examples & Samples

MS Office (Word, Access, Excel, PowerPoint, Outlook)
SQL queries
One or more of the following programming languages: Java, C, .NET, or Python

121

Computer Systems Support Analyst Resume Examples & Samples

Outstanding communication skills both oral and written
Teamwork and collaboration
Creative problem-solving
Analytical and organizational skills

122

Systems Support Analyst Resume Examples & Samples

25% Partners with clients on cross-platform systems to review and implement system access to applications or environments, ensuring compliance policies are maintained
25% Acts as first or second point of contact for clients to request assistance. Can resolve all Level 1 and Level 2 problems by applying procedures and their seasoned expertise. Performs a higher level of investigation which may include more time-consuming diagnosis and technical expertise
20% Works with project teams to provide access requirements on multiple systems cross-platform. Formulates recommendations, and implements changes for systems
10% Documents access or support requirements, problems and resolutions and creates documents for knowledge transfer. Produces reports summarizing the work effectiveness of the team
5% Resolves work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution
5% Can address complex issues that require specific subject matter expertise (e.g., relating to emerging technologies, mobile devices, etc.)
5% Provides input to development of process and work improvements. Implements improvements after management review and approval. Reviews current processes or standards and recommends improvements
5% May manage multiple client services processes during an outage, including coordination with other areas of IT. Notifies clients of outages affecting service
Responding effectively to incidents escalated from more junior team members, including sensitive issues
Troubleshooting client problems requiring an expert understanding of the desktop environment and a basic understanding of inter-related technologies
Conducting complete diagnostics of most business problems, factoring in a strong understanding of the technical infrastructure
Integrating across multiple IT groups to ensure an effective resolution of issues requiring multiple stakeholder input from multiple areas of IT, with guidance from more senior analysts as required
Adapting and implementing new procedures with minimal support readily
Communicates technical information to non-technical users effectively
Engenders confidence in clients during the most sensitive escalation issues and situations
Possesses a very strong orientation towards client interaction and a high level of client service professionalism
May provide technical guidance to more junior team members
Operates effectively as part of a larger team, and manages own work
Receives limited direction, work in progress is monitored periodically
Supports the development of appropriate work procedures or approaches to address and/or escalate problems
Typical candidates will possess 2+ years of relevant experience; BA/BS degree or equivalent experience desired
Experience in the mortgage industry
Possesses the knowledge of standard hardware and software in the IT infrastructure required to address more complex incidents that involve multiple areas of the applications and/or infrastructure
Has a seasoned understanding of network connectivity and infrastructure, including wireless and remote access
Has an understanding of company-specific applications, access and technologies
Has the expertise to independently handle nearly all routine and non-routine inquiries and problems
Utilizes a broad range of technical support products and technologies to resolve difficult technical issues
Possesses a strong and broad understanding of New Penn Financial’s services and basic business processes, and the ability to prioritize the criticality of a user area or application requiring support
Developing breadth and depth of knowledge of the technology support industry. Applies knowledge to develop recommendations in area of support

123

Systems Support Analyst Senior Resume Examples & Samples

Experience providing professional and positive technical customer service to a diverse customer base in an educational setting
Experience with installing/imaging, configuring, maintaining and troubleshooting Windows 7/10, OS X and Linux
Experience using: SCCM, Active Directory, Group Policies and JAMF
Demonstrated knowledge in scripting languages such as Powershell and Bash
Experience improving procedures and processes
Experience with basic project management
Experience working effectively in a collaborative environment to assist in the implementation and successful execution of projects
Experience identifying trends
Experience in recommending alternative solutions to resolve problems
Experience in managing student workers including hiring, training, monitoring daily work and when necessary, termination

124

Senior Systems Support Analyst Resume Examples & Samples

4-year degree from an accredited institution in MIS, IT, Computer Science or related field, OR appropriate combination of education and significant experience
Minimum 5 years of advanced tuning and managing of Linux operating systems; specifically Redhat and Debian
Web server management; specifically Apache and nginx (+puma)
Expert-level experience managing and administering MySQL databases
Experience with infrastructure automation tools; e.g. ansible, chef, puppet, etc
Experience managing and building on cloud-based web services and systems; e.g. AWS, Rackspace, DigitalOcean, Azure, etc
Fluency in one or more scripting languages; e.g. Php, Python, Bash, Ruby, etc
Experience as a team lead and delivering technical projects
Minimum 3 years of experience with Ansible
Experience setting up and maintaining version control systems (SVN and Git)
Customize WordPress CMS installations to align with marketing requirements
Write documentation to aid managing and troubleshooting website architecture and code
Maintain databases; e.g. re-indexing, query optimization, backups
Monitor the systems to maintain uptime and performance of websites and databases
Website, server, and systems troubleshooting
Administer and operate servers; e.g. analyzing log files, performance tuning, alert response, security review, user management, content migrations, etc
Deploy websites and applications into testing, staging, and production environments
Provide developers with tools and systems to achieve department goals; e.g. development environments, log and error handling tools, etc
Research new technologies and develop proofs of concepts
Architect, develop, and implement cloud infrastructure improvements

125

Finance Systems Support Analyst Resume Examples & Samples

Incident and User Management
Incident management system – for example Remedy
Excel 2010
Oracle eBusiness Suite modules : including AP, IBY, AR, OAC, SC, CE, iExpenses, GL
Oracle GL - WEB ADI Excel template functionality
Oracle IPM, ODC/ODDC
Other Finance systems with integration to Oracle

126

Senior SAP Systems Support Analyst Resume Examples & Samples

The primary function of this role is to work closely with the market, our service partners and the Global Business Delivery team, to ensure quality delivery and support of SAP SD, MM and related applications for CCA and PEBAC markets
Responsible for coordinating and deliver resolution of incidents, changes (SAC, MAC, other), problems in the functional and process area. Initially main area of focus is to support the SAP and related applications such as EDI, Electronic Invoice (EDICOM), Concur and other applications interfacing with SAP
Support and guide the business units in addressing SAP related challenges and follow up to the appropriate resolver group
Suggest improvement models to guarantee effectiveness of data process impacting SAP operations and integration with systems interfacing with SAP
Management of SAP services to market for area of responsibility (incl. services and application support, DR, change requests, etc.) delivered through local or central Support partners (Infosys, Accenture, others) ensuring achievement of all committed Service Level Agreements
Proactively build and maintain relationships with the business users. Key point of contact for the business around support for SAP Services including understanding of data implications in the SAP process/functionality
Documentation and coordinate delivery of project and change management for local small changes (SAC and/or MAC)
Support coordination of Regression Test and UAT in CCA and PEBAC for global / local implementations as required
Process Improvement and support to ensure full market understanding of the SAP business model and related applications under area of responsibility and help governance team to identify gaps vs global processes
Coordinate capability building in the market team as required. Assess possible solutions to address market’s requirements
Degree level with strong academic record knowledge
Good understanding of business processes (including commercial impact)
Experience with SAP R/3, functional modules, data maintenance, migration and conversion tools and concepts
Awareness of Diageo global processes and policies on the SAP area / ability to easily translate SAP functional concepts into business processes and processes into functional concepts
Fluent English and Spanish required
Strong organizational, customer service, manager and employee relation skills
Ability to build and maintain successful relationships with third-party suppliers, GDBS community and within the delivery function
Able to work with multifunctional teams in supporting or project roles located in multiple time zones
Communication skills with the ability to effectively and simply communicate technical concepts, solutions and implications in a business language
Self-directed and focused on a goal or end-state as opposed to specific tasks
Support SAP functional areas in a business unit or in a back office share service centre
SAP project/process implementations, SAP support roles or Subject Matter Expert of SAP processes / functional in a business unit (including SAP and global processes) In market or shared service line management

127

Finance Systems Support Analyst Resume Examples & Samples

IT PFR
PFR Transformation
MSBI, Essbase, and reporting governance

128

Business Systems Support Analyst Resume Examples & Samples

Support the core accounting systems for users across the asset management organization ranging from back-office to middle-office to front-office operations
Support in-house developed interfaces and extracts linked to the core accounting systems
Recognize business needs and translate business analysis into technology requirements and functional specifications
Apply available technology solutions to enhance business processes
Coordinate with application developers to create solutions and work through any information challenges
Fully document all requirements and support solutions, working closely with business and technology partners
Coordinate testing efforts for regulatory fixes and annual upgrades of accounting systems across business and technology units
Build SQL queries against core system database tables to facilitate various inquiries
Build and maintain strong relationships with business and technology partners to understand and analyse business processes and workflows
Work with a global team and be flexible to working outside of core business hours at short notice
Minimum 3+ years of IT experience in financial services sector
Proven experience working with investment accounting systems
Strong securities accounting and/or investment operations background preferred

129

Systems Support Analyst Resume Examples & Samples

UNIX and Windows Server application support
SQL application support
Working knowledge/exposure of scripting around SQL, Java, Unix Shells, PERL
Working knowledge of AUTOSYS and/or other job scheduling tools

130

Systems Support Analyst Resume Examples & Samples

Providing first level support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services
Monitor and operate daily end of day jobs within Vendor applications OPICS and Calypso
Maintain, troubleshoot and restore service or data to system within an established SLA
Troubleshoots hardware and software issues using general guidelines, templates or direction from others
Writing SQL Queries for fault diagnostics, resolution or Change controls
Writing and updating documentation and procedures
Managing fault incidents and change controls using company defined systems & processes
Understanding quality, security and compliance requirements for supported areas and reviews changes for risk to production systems
Analyzing trends and recommending process improvements
Occasional overtime, weekends and some holiday work will be necessary
Operate using own initiative in working towards key delivery schedules
3+ years of systems support analysis experience
2+ years of SQL experience
2+ years of Linux experience
2 + years of experience of Microsoft Window servers
2 + years of experience with SQL scripts
Proven knowledge of diagnostic and support tools used in the application support environment

131

Business Systems Support Analyst Resume Examples & Samples

Bachelor's degree (or higher) or foreign equivalent degree in Computer Science, Engineering, Information Technology or related field required
Experience in systems design, programming, testing, and/or implementation required
Functional SAP experience preferred
Experience with SQL reporting preferred
Experience with scripting languages preferred
Experience working with Microsoft Products, Relational Databases, and/or Windows O/S preferred
Skills in JAVA preferred
Knowledge of SAP Netweaver infrastructure, SAP technical architecture, ABAP Web Dynpro, Basis, ALE, RFE, TRFC, QRFC preferred
Working knowledge of integration platforms and SOA frameworks and integration tools (SAP, PI, TIBCO / MQ / Crossworlds) preferred

132

IT Manufacturing Systems Support Analyst Resume Examples & Samples

Supports manufacturing/laboratory application/instrumentation issue/resolution and identified Tier 2 level responsibilities such as system interface troubleshooting
Ensures data integrity compliance especially during unplanned system/instrumentation interruptions via execution of established protocols to ensure system stability
Ability to initiate or update quality documentation including change control or deviation records in a clear and concise manner

133

Systems Support Analyst Resume Examples & Samples

Minimum 5 years of Linux/*NIX system administration and operation of highly available systems (preferably in CentOS/RedHat)
Minimum 5 years of experience deploying websites for mobile and handheld devices
Minimum 3 years of experience with WordPress or other related open-source content management system with setup and maintenance of LAMP servers
Minimum 3 years of systems analysis experience including requirements gathering, functional design, and technical design
Experience setting up and maintaining centralized version control system (SVN and Git)
Fluency in administering Apache Web Server, MySQL database server
Extensive experience with MySQL/MS-SQL, familiarity with design and architecture of relational databases
Ability to troubleshoot, diagnose server security issues and performance problems and quickly implement solutions
Working knowledge of browser technology, features and functionality
Experience with system, unit and integration testing of web applications
Ansible / automated deployment tools experience a plus

134

Systems Support Analyst Resume Examples & Samples

Support / contribute to resolution of hardware / software problems / issues
Participate in architecture and infrastructure roadmap and project planning
Support various business systems and react with a sense of urgency to error / outage notifications
Ability to communicate technical information to non - technical personnel
Timely response to telephone calls, email and personnel requests for technical support
2+ years of IT endpoint implementation and support experience
2+ years experience supporting a 24X7 global endpoint enterprise
2+ years experience with ITIL workflow
1+ year experience using ServiceNow
2+ years working with network connectivity
2+ years experience working with Citrix VDI
2+ years experience with SCCM imaging technologies

135

Senior Systems Support Analyst Resume Examples & Samples

Ensure integrity and performance of endpoint and application environment
Participate in IT projects as assigned (e.g., new tool development, process mapping)
Identify solutions to a variety of non - standard requests and problems
Work with minimal guidance; excellent teamwork with other infrastructure staff required
3+ years of IT endpoint implementation and support experience
3+ years experience supporting a 24X7 global endpoint enterprise
3+ years experience with ITIL workflow
3+ years experience using ServiceNow
Experience supporting individual insurance healthcare space
3+ years working with network connectivity
3+ years experience working with Citrix VDI

136

Business Systems Support Analyst Resume Examples & Samples

Provide technical support of RPS Deltek Vision 7.6 which includes configuration and support of : Accounting, Rev Gen, Multi-currency, Intercompany, Project Planning, Contract Management, Workflow, Security, Report writing
Knowledge in Performance Management module
Record incidents and issues in tracking tool, and follow up through to resolution
Support and troubleshooting software
Provide process guidance and training to RPS SMEs and end-users
Assist in the development of requirements and specifications
Testing product and application
Document processes and application instructions
Support ERP Project activities if needed
5 years of experience of Deltek Vision (implementation and/or support)
Personal responsibility and accountability
Be willing to work occasional extended hours
BS Degree in IT or Finance related field

137

Data & Systems Support Analyst Resume Examples & Samples

Participate in the design, implementation and integration of various systems. 2. Serve as key resource for systems, accounting applications and related matters. 3. Respond to user requests for application assistance and identify, research and troubleshoot problems and process flaws. 4. Research solutions and resolve user problems or recommend technical solutions. 5. Maintain user information, accounts, passwords, security roles and signature and approval application. 6. Ensure correct access in all servers and related programs and systems. Maintain listings, charts and accounting codes current for proper system functionality. 7. Perform scheduled activities and run periodic reports. Make recommendations and assist in development of standard reports for ongoing internal and external customer needs. 8. Create and maintain reports providing snapshots and details of system statuses, goal tracking and ongoing issues. 9. Perform some data mining and querying tasks for various databases and systems. 10. Assist in creating custom reports and SQL queries. 11. Provide training, guidance and support to system users in their information requirements, process management, and application knowledge. 12. Train users on new processes and functions. Create and maintain application-specific user procedures, guidelines and documentation. 13. Identify and automate inefficient processes. 14. Provide support to IT Development with testing new features, changes and system updates. 15. Participate and provide support in related projects as needed
Conduct business at all times with the highest standards of personal, professional and ethical conduct. 2. Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. 3. May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. 4. Ensure all safety precautions are followed while performing the work. 5. Follow all policies and Standard Operating Procedures as instructed by Management. 6. Perform any range of special projects, tasks and other related duties as assigned
Must have strong computers and systems knowledge and proficiency. * Experience with Windows systems, Active Directory, Exchange servers, and Group Policy. * Must have experience in creating professional reports and PowerPoint presentations * Excellent customer service skills. * Strong verbal and written communication skills. * Detail oriented and strong organizational and multi-tasking skills. * Ability to work with sensitive or confidential information. * Ability to meet deadlines and work well under pressure. * Ability to work in a team environment as well as independently and be self-driven * Critical thinking, problem solving, judgment and decision making abilities. * Help Desk ticketing system experience a plus (Manage Engine Service Desk, Jira, FreshDesk etc.) * Experience in dealing with large amounts of data a plus (MS Excel, MS Access, SQL, etc.) Tools & Equipment Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment

138

Retail Systems Support Analyst Resume Examples & Samples

Drive major incidents to successful resolution by resolving them or working in tandem with peers in other resolving groups
Follow standard practices and procedures in identifying major incidents by analyzing situations or data and bringing them to a successful closure. When resolution of escalated issues is not possible, capture detailed logging, analyze code/scripting, and log defects in TFS if applicable
Develop a working knowledge of company products and applications to interact effectively with other technical and non-technical resources, and quickly establish comfortable and effective working relationships. This will require ability to research issues within the application, event logging, trace logging, and knowledge of the database structure
MicrosPOS/Oracle knowledge is desired or must possess a working knowledge of Enterprise level POS applications i.e. TLOGs, Coupons, CRM, BI and ERP
Knowledge of the AS400 platform is a plus
Ability to specify, design and develop software tools targeted for easing any manual support processes, where it makes sense. (VBScript/WMI, Command Line, VB.NET, C#) Proficient with MSSQL Server 2008+, Oracle Database, Windows 7, Word, Excel, Visio, Outlook, MS Team Foundation Server, .Net and
Ability to comprehend process flow of data between Front End and Back end systems. Must possess the acumen to multi-task between applications/ troubleshooting tools while maintaining SLA’s
Create detailed operational and troubleshooting documentation for use in a technical knowledgebase (SharePoint/OneNote); including continual update of information in the knowledgebase as it changes
Working knowledge of ITIL Incident, Problem and Change Management best practices
Strong Windows Troublsootoing Experience
Knowledge of MSSQL relational databases, database synchhronization, T-SQLand store procedures
Ability to develop applications and utilities using programming languages such as VB Script /WMI Power Shell, VB Net, and C# for support and automation
Knowledge and ability to troubleshoot POS peripherals and interfaces such as; Cash Drawers, Scanners, MSR’s, Thermal/Impact Printers and Payment terminals
Ability to analyze driver/OPOS conflicts and recognize hardware related failures
Deep understanding of computer hardware i.e.Serial &Parallel Ports, RAM, HDD
Actively participate in projects with one or more resolving groups in aiding cross boundary collaboration for process improvements and in curtailing escalations and major incidents
Act as an escalation point (Single Point of Contact) for Level1 Help Desk and the Development team
Communicate status of issues with store personnel and business teams in the corporate office
On call rotation; after hours & weekend support required, as part of a team covering retail stores throughout the US, Puerto Rico & Canada in various time zones where a typical store’s hours are 8:30a to 9:30p Mon-Sat and 9:30a to 6:30p on Sundays

139

Systems Support Analyst Resume Examples & Samples

Principles and practices of information systems as applied to a large and diversified public organization
Methods, materials, tools and equipment used in PC and midrange computer networking, repairs, and operations
Principles and practices of training program development and presentation
Principles and practices of PC operation, maintenance and repair
Principles and techniques used in interacting with PC users
Repair PCs and peripherals
Software Installation and repair
Network Analysis and Troubleshooting
ITIL implementation
Work cooperatively with users to provide basic direction and instruction with computer applications
Maintain confidential data and information
Analyze problems; identify alternative solutions, project consequences of proposed actions
Analyze situations carefully and adopt effective courses of action
Learn to operate server hardware and software
Operate and maintain Apple iOS and OSx hardware
Operate Windows based PC hardware and software
Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs
Perform highly skilled and complex PC maintenance, repair, analysis and testing
Perform analysis testing and operations support for Windows 2008 R2 Active Directory and Exchange
Use independent judgment, initiative, and good human relations and problem solving skills in the application and follow through on decisions
Ensure compliance with and follow standard practices and procedures common to computer networking and information systems work
Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work
College degree, or Associate degree and 2 years related work experience, or High school diploma/equivalent and 3 years related work experience required
Experience with handheld scanners, label printers, and other ruggedized equipment a plus
Strong knowledge of Macintosh OS, Windows OS and MS Office products
Ability to stay calm in stressful situations, especially when dealing with demanding customers and/or upper management
Ability to handle multiple competing priorities
Ability to use discretion and confidentiality with access to sensitive data May require occasional travel to remote locations
Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs
Experience with troubleshooting Printers (both network and stand alones)
Able to solve network connectivity problems, understand TCP/IP protocols, and be able to let higher levels of support know specific technical issues in detail
Experience with creation/management of Ghost images and other rapid deployment technologies is a plus
Basic understanding of Active Directory administrative tasks including creating user and computer accounts
A strong dedication to quality customer service
Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requests
A+ and Network + Certifications preferred
Responsible for all aspects of end-user PC provisioning including setup of hardware, software and peripherals
Diagnoses and resolves end-user network, VPN, WI-FI and local-area network access problems
Assists in creating documentation for self-service end-user support knowledge base
Helps install local area network cabling systems and equipment such as network interface cards, and switches

140

IT Systems Support Analyst Resume Examples & Samples

Collaboration and coordination of implementation and upgrades for onsite systems through life cycle management and working with multiple level of management and colleagues
Design and deploy new applications and enhancements to existing applications, software, and operating systems
Suggest and contribute in Continuous Improvements
Maintain knowledge of and documentation for all work processes and procedures to support continuity of service and redundancy of skills and capabilities
Other day to day assignments as issued by Sandvik Special Metals

141

Systems Support Analyst Resume Examples & Samples

Support department system owners in their day to day responsibilities
Provide support for Client Services and Collection inquiries related to department supported applications: ECM, OnPoint, FAW, TMU, Online Pay
Maintain and track system issues by creating tickets and logging incidents
Provide second level support for issue resolution
Develop and maintain a detailed understanding of business processes and applications, customer needs, and priorities
Assist in the development and documentation of instructional training documents
Provide in-depth business process viewpoint during issue reviews, implementation and planning
Perform and document User Acceptance Testing to validate system functionality
Escalate testing defects, problems and issues to Business System Owners and IT for timely resolution
Ability to capture and document detailed business requirements
Ability to develop instruction and procedural documentation and presentations
Strong interpersonal, written, and verbal communication skills with ability to adjust communication to accommodate diverse audiences
Ability to coordinate and track tasks with multiple departments
Interest and ability to focus and repeat work effort (testing)
System/Tool Knowledge for Job Performance
Intermediate skills in MS Office, Word, Excel, PowerPoint, Outlook, Skype for Business
HP Application Lifecycle Management
2-5+ years

142

Assoc Financial Systems Support Analyst FSS Resume Examples & Samples

Bachelor’s degree is Accounting, Finance, MIS or related field
Excellent communication and interpersonal skills, and works under the general supervision of team members
Performs routine assignments at an entry level
Ability to train users in the use of computer technology so as to achieve identified goals
Zero to three years of related work experience in order to gain a full understanding of the various aspects of financial management and processes
Strong knowledge of personal computers as well as information systems capabilities, procedures and practices
Develops competencies by performing structured work assignments

143

Senior Financial Systems Support Analyst Financial Planning Resume Examples & Samples

Bachelor’s degree in Accounting, Finance, MIS, Health Informatics or related field or equivalent work experience required. MBA or CPA or RHIT preferred
Excellent communication and interpersonal skills, including the ability to effectively communicate with users, in order to determine business needs and translate them into programming specifications
Ability to organize workload to meet deadlines
Ability to effectively document and train users in the use of computer technology so as to achieve identified goals
Experience in a healthcare environment preferred
Five to seven years of related work experience in order to gain a full understanding of the various aspects of financial management and processes
Strong knowledge of personal computers as well as information systems capabilities, procedures and practices
A high level of systems analysis and problem solving skills necessary in order to develop and implement new procedures and solutions. Knowledge of Revenue Cycle Management, ERP and Decision Support software systems, EPIC, Lawson, StrataJazz, and EPSi experience a plus but not required

144

Systems Support Analyst Resume Examples & Samples

Demonstrated knowledge of technical troubleshooting of cross platform
Experience with utility functions to diagnose errors
Experience in identifying, developing and deploying solutions to improve effectiveness of technology delivered materials/information
Experience in resolving hardware and software problems
Experience in network print server configuration setup
Experience in troubleshooting with JetAdmin
Experience in configuring and using Outlook client in an exchange environment
Experience in troubleshooting tTCP/IP Errors
Experience in using NSLookup, IPConfig, NETStat, and MCDST
Experience in PC image development and testing
Experience in basic project management (organizing, scheduling and prioritizing tasks)
Experience in presenting in groups
Experience in VPN Secure Connection configuration
Experience in Clientside Firewall and Clientside Proxy
Evidence of MCP Certification

145

Systems Support Analyst Resume Examples & Samples

Responsible for providing technical support and monitor day to day operations of Emergency Callworks customer base
Monitoring the Emergency Callworks Infrastructure using a variety of tools and react to resolve any alerts which may arise and ensure system uptime meet service level agreements
Responsible for logging and resolving any network incidents ensuring that Service Level Agreements are met at all times
Escalating any incidents that cannot be resolved within specified time frames to the relevant team members and work with them until the incident is resolved
Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral
Take Technical Ownership of Major Incidents by – identifying, communicating, and utilizing appropriate resources to resolve the issue
Responsible for documenting and distribution of all Major Incident Review Reports in the agreed format
Ensure Customer Support operations meet support and performance metric requirements
Monitor all outages/issues through the return to normal services
Build strong and effective working relationships with Engineering and Management organizations.Customer Support
Provide tier 1 customer support and respond to escalated customer incidents in a timely fashion and in compliance with Emergency Callworks standards
Acting as the primary point of contact between the customer, Emergency Callworks, and its partner's
Develop good customer relationships through excellent customer service.Other Support
Comply with Motorola and Emergency Callworks Quality and Security policies and practices
Maintain reasonable discipline and decorum. Be familiar with Emergency Callworks policies and services. Responsible to update and maintain data integrity of various database systems used within the Emergency Callworks
Keep up to date knowledge of all systems and application used to perform day to day task
Work closely with all other relevant teams to maximize all opportunities, make a significant contribution by supporting new process and new technology
Process focused; provides input to help improve/build processes
Must be able to effectively coordinate and multi-task across various groups and functional teams both inside and outside of the business
Provide guidance and support for continual improvements
Ensuring all given tasks are performed based on Emergency Callworks process and procedures
Actively participate in all training provided
Ability to perform tasks with minimal supervision

146

Systems Support Analyst Resume Examples & Samples

Provide hands-on application support for daily operations of the above applications, including service, data and process integrity, configuration, user administration, reporting and optimization
Identification of root cause and resolution of any incidents reported by the monitoring systems and end users. Analyze data inaccuracies and identify risks of changes to the environment
Develop the monitoring requirements to meet service level agreements specifications to be implemented as part of project delivery phase
Maintain documentation and provide training for other system support analysts. This process includes maintaining a knowledgebase and quick books to facilitate knowledge sharing across the team
Identify research, document and recommend code enhancements to the applications. This process involves working with internal stakeholders and vendors to ensure modifications are thoroughly documented and all risks and benefits properly understood
Lead capacity, disaster recovery and high availability planning for the lifecycle of the application. Also, provide the application configuration requirements for optimal performance across multiple end user environments
Collaborate with IT units and business stakeholders to fully understand the business processes and requirements supported by the application. Also, ensure that recurring issues are addressed by all teams involved in the application lifecycle
Evaluate all compliance requirements for the applications in scope and recommend any improvements required. This process involves understanding applicable compliance aspects from the FGL information security policy as well as ITIL and COBIT frameworks
Minimum 7 years of experience in a technical support/development environment
Excellent ability to liaise with Business users
Excellent analytical and synthesis capacity
Able to work under pressure to meet strict timelines
Able to learn fast, maintain documentation and deliver training to others
Strong technical skills troubleshooting and correlating information
Mandatory Experience
Bilingual (English/French) - Other languages are an asset
Self-driven committed to high performance
Must have a high level of confidence in own abilities
Builds Trust and Credibility by consistently adhering to the organization’s business principles and values. Is seen as direct, truthful, and trustworthy by co-workers, vendors, and customers
Committed to results by taking personal responsibility for achieving mutually agreed upon individual/team objectives
Demonstrates a desire to help and serve internal/external customers to meet their needs. Is proactive, responsive, and focused on discovering, anticipating, and exceeding the customer’s needs
Works collaboratively and cooperatively with others to achieve shared goals and objectives. Considers the wider team, function, banner or the organization and takes action or makes decisions which support the success of those groups
Recovers quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation

147

Systems Support Analyst Resume Examples & Samples

Strong presentation and interpersonal skills—both verbal and written
Microsoft Office suite including intermediate knowledge of Excel, Access, Word and PowerPoint
Familiarity with query/report writing software, experience with report development/business intelligence software is preferred
Commitment to high quality customer service and teamwork
Ability to manage multiple tasks and responsibilities simultaneously, set priorities, and meet deadlines
Must be able to pay attention to detail and work accurately
Strong analytic, problem solving and collaborative skills
Demonstrated effectiveness in working in complex and dynamic environments
3-5 years of related experience required. 2-3 years of healthcare experience preferred
Knowledge of information systems relevant to health care. Epic experience preferred
Prior experience as a Salesforce end user. Administrator experience preferred
Demonstrated ability to teach and train staff. Prior formalized training experience preferred
Demonstrated ability to work with a variety of computer applications

148

Point of Sale Systems Support Analyst Resume Examples & Samples

Provide pre-sales assistance to the Sales Consultants, including on-site client demonstrations and consultations
Facilitate system design sessions with the client to determine system requirements, configuration settings, transactional requirements, and implementation and training needs
Conduct system staging and testing prior to client implementation
Deliver client training
Assist with the implementation and set-up of the hardware and software
Provide on-site testing
Obtain and remain current with all applicable software certifications and training
Obtain and remain current with the Visa Qualified Integrators and Resellers (QIR) certification
Develop and maintain a comprehensive knowledge of all applicable point of sale (POS) hardware and software solutions
Stay abreast of technological advancements in the acquiring industry to better serve the needs of the Bank’s internal and external clients
Bachelor’s degree in Computer Science, Computer Engineering, Network Engineering, or equivalent education and related training
Three years of experience supporting Oracle (MICROS), or other equivalent integrated POS solutions
Possess applicable Oracle certifications
Display a high-level of ownership and superior work ethic
Strong technical comprehension skills
Demonstrated proficiency in basic computer applications, including Microsoft Office software products and more complex computer hardware and software applications
Ability to provide weekend and afterhours support
Direct experience with Oracle (MICROS) or a competing vendor

149

Service Desk / Systems Support Analyst Resume Examples & Samples

This role is in a small team which is accountable for the day-to-day management of BBC wide resource scheduling applications, championing efficient usage and the training of multiple business groups
You will be part of the Service Desk team, accountable for 1st & 2nd Line support and incident management of IT issues and queries
You will be supporting upgrades, functional or technical infrastructure projects
You will be generating consistently accurate business information
You will have a passion for analytics and service delivery
You will enjoy the complexities of technologies
You will also need to have advanced Microsoft Excel skills, good all round MS Office, MS Visio, SharePoint, BI reporting, SAP, ITSM and ITIL skills
You will also have knowledge of Jira, TestRail or other defect management and testing systems
Experience of providing 1st & 2nd line IT helpdesk support
High level of competency in Excel
Experience of staff scheduling or broadcast management systems
Ability to work unsupervised and use initiative
Ability to clearly communicate complex information
Work collaboratively with others to ensure business objectives are met and constructive business relationships are forged/ maintained
Work proactively to resolve problems
Demonstrate ability to identify and resolve procedural / process issues
“Can Do” attitude
Dedication to resolving troublesome issues

150

Systems Support Analyst Senior Resume Examples & Samples

Experience with cross platform environments to include Linux or Ubuntu, Windows and MAC systems
Experience with PC and Mac Hardware, SCCM Knowledge
Experience using most of the following deployment systems and tools: (SCCM, MDT Active Directory, Group Policies, and TCP/IP networking
Experience with a variety of standard computer software including (Microsoft Office 2013/16, Matlab, Visual Studio, and Acrobat.)
Experience troubleshooting TCP/IP Errors, ability to use NSLookup, IPConfig,NETStat or tools like infoblox
Experience in resolving hardware and software problems; identifying problem sources and methods of solution

151

Systems Support Analyst Senior Resume Examples & Samples

Experience with installing, configuring, imaging, maintaining and troubleshooting Windows 10 and OS X
Experience with installing, configuring, imaging, maintaining and troubleshooting Red Hat Linux 6
Experience with MDT and/or SCCM deployment services
Experience with application packaging, automating software deployment
Experience troubleshooting software, hardware, and networking problems
Experience with Windows Active Directory and Group Policies
Experience in documenting application installations, as well as software inventory lists, using web collaboration tools like SharePoint
Experience in basic project management (i.e., organize and schedule tasks, prioritize)
Experience in presenting in Groups and Training Staff or student workers

152

Systems Support Analyst Resume Examples & Samples

Keep the following Agile and Continuous Integration and Continuous Delivery services operating
Linux (primary) and Windows (secondary) administration
Ability to understand and execute SQL
Ability to write database queries for the purpose of investigating issues and reporting
Ability to write simple to moderate automation scripts (e.g. Puppet, Ansible, Python, Shell)
Desire and ability to learn about modern development techniques, devops tools, CI/CD

153

Senior Systems Support Analyst Resume Examples & Samples

To maintain current security permissions as per Bank policies on user accounts and applications via add, delete and change of user memberships, group memberships and access levels on all supported environments. The incumbant will be knowledgable in environment(s) they are tasked to support and will assist with access and permission issues that may arise
Manage the service request intake process for AMS using Gatekeepers and Provisioners
Gatekeepers: Monitor all e-mail, phone and CS Web queues; perform upfront quality checks of requests, create ITStore tickets for Service requests, handle routine break/fix incidents and respond to routine inquiries
Provisioners: Monitor ITStore queue and handle provisioning requests and incidents in accordance with the work type classifications AMS Application List Master File
To provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolutions. The incumbant will use all available resources to ensure a timely first call resolution
To assist in the investigation of applicable applications and accoutn access issues, without exceeding departmental boundaries. The incumbant will also provide assistance and input in the presentation of notifications of issues to management
To manage Tasks and Incidents with the ITStore ticketing system within defined SLA's
Keep current on rapidly changing technological trends, self teach new technologies and maintain an understanding of the division's technology strategies
The incumbant will be knowledgable in environment(s) they are tasked to support and will assist with access and permission issues that may arise
Monitor all e-mail, phone and CS Web queues; perform upfront quality checks of requests, create ITStore tickets for Service requests, handle routine break/fix incidents and respond to routine inquiries
The incumbant will use all available resources to ensure a timely first call resolution
The incumbant will provide assistance and input in the presentation of notifications of issues to management
Application Operating Systems
Bank Security Policies
Office Automation Software

154

Systems Support Analyst Resume Examples & Samples

Experience in troubleshooting TCP/IP errors and device network connectivity
Experience in using NSLookup, IPConfig, NETStat; MCDST
Experience in PC Image development and testing
Demonstrated knowledge of basic project management (Organize and schedule tasks, prioritize)
Experience in presenting in groups and training staff
Experience in VPN secure connection configuration
Experience in using Active Directory management skills
Demonstrated knowledge of file permission settings for a variety of file storage types
Experience with Ethernet, wireless, Audio/visual and video conferencing support
Experience in utilization of Help Desk data tracking systems
Experience in Microsoft Windows7/8/10, Mac OS, and Microsoft Office Products
Demonstrated knowledge of Endpoint management tools (SCCM, Casper, etc.),
Experience in e-mail client support
Experience in security configuration in an enterprise environment

155

Finance Systems Support Analyst Senior Resume Examples & Samples

Applying Change Management methodologies and tools to site teams and processes
Supporting Training analysis and content review processes
Leading functional site deployments utilizing standard project management methodologies

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200+ Action
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