Team Lead Resume Samples

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K Breitenberg

Katharina

Breitenberg

846 Macejkovic Radial

Chicago

+1 (555) 692 4307

846 Macejkovic Radial

Chicago

Phone

p +1 (555) 692 4307

Experience Experience

Philadelphia, PA

Team Lead

Philadelphia, PA

McCullough-Padberg

Philadelphia, PA

Team Lead

Manage workloads to ensure even distribution of responsibilities and provide development opportunities
Act as SME in an advisory capacity to senior managers and lead new work. Recommend business performance improvements
Review others’ work outputs and provide input to manager on employee performance
Act as People Manager for the performance management, professional growth and development of the team member
Work with Store Manager and Assistant Manager in executing the assigned daily goals, tasks and assignments
Develop financial models for new businesses and products, working closely with product managers and senior management
Assist in ensuring all paperwork, reports, new employee paperwork, etc. are timely completed in the absence of the Store Manager

present

Houston, TX

Team Lead

Houston, TX

Lebsack, Abernathy and Nienow

present

Houston, TX

Team Lead

present

Perform other Workforce Management duties - schedule management, leave management, report management, compliance management and training logistics
Works with employees to improve performance, provides ongoing feedback, and develops plans with employees to identify career development opportunities
Has some basic project management exposure e.g. communication management, stakeholder management, scope management, risk management, quality & time management
Provide management support for business planning, including providing input to product manager presentations to senior management
Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team
Has exposure to ITSM framework. Knows Incident management, problem management & situation management, etc
ƒ{ Interface with and delegate to, other key parties engaged in the staff management process ¡V project managers, operations managers, HR managers etc

Education Education

Bachelor’s Degree in Early Childhood Education

University of California, Berkeley

Bachelor’s Degree in Early Childhood Education

Skills Skills

Certification in 6 Sigma green belt training & a good knowledge of CPS is highly desirable
Strong knowledge of the local market place to understand the customer profile and also be aware of who the competitors are
Attention to detail and ability to learn and adapt quickly
Strong numeric skills with good attention to detail
Strong organizational ability; including ability to prioritize tasks and handle multiple tasks simultaneously in a changing work environment
Proven ability to work independently with good analytical and problem solving skills and attention to detail
Strong planning and organizational skills with the ability to react quickly with changing priorities
Strong planning and organizational skills with the ability to react quickly with changing
Strong planning and organisational skills with the ability to react quickly with changing priorities
Ability to develop good professional relationships

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Team Lead Resume Examples & Samples

Follow up with additional Point(s) of Contact (POC) as needed to identify additional information in support of the case
Supervise, mentor, and oversee Analysts
Act as primary delegate of Regional Coordinator
Five (5) plus years experience in reviewing customer transactions and information for potentially suspicious activity and performing AML related investigations
Five (5) plus years experience in reviewing and approving Know Your Customer (KYC) files for complex banking products, performing analysis of customer information/transactions, and preparing Suspicious Activity Reports (SARs)/Suspicious Transaction Reports (STRs)
Excellent organizational, time management, and project management skills
Proficiency in a foreign language is a plus
AML / Compliance/ law enforcement backgrounds and/or internal candidates who can demonstrate a firm understanding of Citi AML policies, standards and procedures is a plus

Team Lead Resume Examples & Samples

Various Corporate Areas Functions
5-7 years AML experience, with 2 years of experience focusing on specific area/function of AML
Daily subject matter expert with coordination of team members

Team Lead Resume Examples & Samples

Credit control in accordance with credit policy
Timely Invoicing
An efficient Collection process
An efficient and high quality financial close process for accounts receivable, cash, bad debt and other items in compliance with Spotify accounting policies
Establish a continuous improvement culture for the Revenue process and staff
Key contact for Business IT and IS and Payment teams around system changes to ensure efficient processes
Indirect taxes; reconciliations of GL

Team Lead Resume Examples & Samples

Provide guidance and support to related business units regarding procedures for area(s) of expertise
Build productive relationships within the line of business (LOB) and other functions through responsiveness and support. Proactively work with others (i.e., on own team, shared service centre, other operational areas, or with the internal business partner and/or external customer) to ensure delivery of timely, quality and efficient fulfillment activities
Provide advice to internal business partners and peers to support the completion of a process or activity within established procedures
Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes
Manage and monitor a complex portfolio of work representing a significant amount of risk
Troubleshoot/ resolve problems as per Letter of Authority/ authority levels following established guidelines and procedures. Maintain appropriate audit trails
Problem-solve escalated issues from others, as appropriate
Escalate all unresolved processing problems to the appropriate level, as per guidelines
Prioritize work in accordance with policy and severity of service impact to minimize financial/ customer impacts
Ensure authorizations and approvals are obtained in accordance with policies and controls
Coordinate and oversee workflow activities of a team, prioritize and/or change work schedules and work plans within the bounds of pre-determined deadlines
Provide on-the-job training, coaching and guidance to others
Review others’ work outputs and provide input to manager on employee performance
Solid knowledge of departmental systems and applications
Solid understanding of internal business partner’s business, services and organization
Solid knowledge of resource scheduling

Team Lead Resume Examples & Samples

Master’s degree in technical or business field
Lean Six Sigma Black Belt
Competency in usage of tools such as Excel, Power Point, Microsoft Project, and Visio

Team Lead Resume Examples & Samples

Capacity to work under pressure, must be capable of managing several things at the same time
Highly organized, self-motivated, and ability to work independently. Be capable of self-development
Good knowledge of the Claims Center and other Claims business applications (an asset)

Team Lead Resume Examples & Samples

The US and global derivatives portfolio has been appropriately sampled and reviewed
Potential weaknesses at the counterparty and/or portfolio level have been reported and an appropriate remediation plan is agreed to with the relevant stakeholders; and
Risks unique to the region are properly reflected in both the local and global risk frameworks as necessary
Counterparty File Review
Evaluate activities of counterparty and transaction support personnel in Global Markets Front Office and Credit Risk, ensuring compliance with policies, approvals, monitoring and risk assessment
Review counterparty credit risk assessment practices including CS Credit Rating, Transaction Rating and SNC / regulatory rating (where relevant) assignment and adherence to relevant policies
Identify counterparties and transactions with potential credit weakness and any relevant trends
Identify existing and/or emerging issues relating to credit quality and risk including but not limited to
Provides coaching to team members, as necessary
Demonstrates analytical and strategic mindset
Comprehensive understanding of counterparty credit risk management rules, i.e., FRB SR 11-10, CRD IV, Basel III Counterparty Credit Risk and regulatory examination process and practices
Experience with counterparty credit risk management, assessing and approving capital markets transaction
In-depth knowledge of capital markets products, i.e., derivatives, prime services, fund linked products, repo and securities lending
Experience approving and managing counterparty credit risk with a major counterparty sector, i.e., financial institutions, hedge funds, etc
In-depth understanding of counterparty credit risk measurement approaches, i.e., VaR, potential future exposure, stress exposure methodologies, etc
Solid understanding of major traded markets documentation standards, i.e, ISDA, CSA, MRA, GMRA, etc
Graduate degree in a relevant field of study
Solid negotiation, oral and written communication skills
Solution orientation
Ability to handle a significant and diverse workload
Ability to accept accountability, assume leadership and demonstrate initiative
Partnership mentality with respect to rest of Credit Suisse enterprise
Must have the highest level confidence of the Credit Suisse’s regulators,
Credit Risk Management and Global Markets senior management and peers
LI-DG1*

Team Lead Resume Examples & Samples

Responsible for hiring /staffing scheduling and performance management and evaluation
Fulfills day-to-day work responsibilities for the department as needed
Exhibits the highest level of expertise in all areas
Leads and creates training opportunities for staff
Responsible for assuring lifts are in compliance with CPTSB and ANSI B.77 regulations and in accordance with industry Standards and Practice. As well as, NEC codes
Training and guidance of Entry and Intermediate Technicians
High and Low voltage systems on lifts
Responsible for upkeep and maintenance of lift controller programing
Responsible for following Vail Resorts Safety and Risk management policies and procedures
Assure the lift Maintenance Manager is immediately informed and consulted on any abnormal or unusual conditions
Responsible for performing all routine and assigned maintenance procedures under the guidance of Maintenance and Senior Electronic Technicians. Responsible for recording all information of work performed on lifts and submitting to dispatch in a timely manner
Fabrication and maintenance of electronic circuits as required
Responsible for upkeep of system blue prints and schematics
Assist in the ongoing training and support of Apprentices, Entry Techs, Intermediate Techs, and seasonal lift operations
Provided a lift can be moved safely, be able to evacuate a lift under standby power in all circumstances
Previous work experience within a Lift Maintenance / Lift Electronics department - required
Degree in electronics or equivalent work experience - required
4 years Previous electrical experience - required
Valid US Driver’s License - required
Microsoft Office, Outlook experience - required
Knowledge helpful but not required of AC & DC Drives, AC & DC Motors, up to 1000 HP, Knowledge of PLC control systems (Allen Bradley, Pilz,etc) - required
Work at heights up to 100 Feet - required

Team Lead Resume Examples & Samples

Be accountable for developing software to be deployed into a large scale, geographically dispersed and highly available production environments
Leads a software development team which may consist of on-site and remote members of varying levels of experience
Mentors developing team members
Leverages the experience of more seasoned team members to help increase the team's overall capability
Ensures all team members have an awesome career path
Partners with Product Managers to adopt and productize features from OpenStack and to ensure Rackspace's product strategies and service architecture are aligned with OpenStack technical visions
Works with team members and the Program Management team to ensure features are appropriately broken down, sized and scoped for efficient execution by the development team
Partners with all stake holders to ensure the current and projected team size is appropriate for the Engineering and Product road map
Partners with Quality Engineering team to ensure feature development is testable (integration, load, performance, and high availability)
Partners with Operations Engineering to ensure feature development can be continuously integrated and deployable to production. Also ensures that monitoring and maintainability are baked into the software development practices
Partners with Supports staff to ensure that feature development is supportable and support pain points are timely addressed
Ensures all your team members achieve and maintain core-member status in relevant open source communities
Ensures team members are active in the OpenStack communities to help maintaining Rackspace's leadership standing and influence
Ensures team members adopt, embrace and enhance software development processes and best practices to achieve efficient and predictable delivery of features
Be the subject matter expert for the responsible area
Bachelor’s degree in Computer Science or a related field; Master’s degree preferred
Experienced in of have aspiration to lead/manage a team of 5 to 7 software developers
Minimum of 3 years of experience as a software developer
Experienced in building high-performance, highly available and reliable software for a large-scale, geographically dispersed production environment
Experienced in building software in Python on Linux platform
Good working knowledge of server virtualization
Good working knowledge of MySql and message queuing technologies
Good working knowledge of distributed architecture
Good working knowledge of Source Control Management practices
Good working knowledge of the Continuous Integration and Continuous Deployment practices
Demonstrated exceptional understanding of and a strong desire to develop own skills in people management
Demonstrated expertise software engineering processes
Demonstrated strong desire or ability to lead both developing and highly experienced software developers
Demonstrated experience in cross-functional collaboration and leadership
Demonstrated strong desire or experience in all aspects of personnel management: hiring, mentoring and performance management

Team Lead Resume Examples & Samples

Expand oil and gas consulting business with existing and new clients
Lead delivery of oil and gas sector projects – with a support team for research and analysis
Engage with client on projects as project manager
Assist senior management in developing new consulting offerings (models and service areas) in line with the market requirements
Manage all aspects of consulting contracts, including marketing, scope development, proposal writing and budgeting, project execution, budget tracking and supervising staff
Coordinate with other practices in the company and with other firms and organizations to pursue and develop winning projects
Bachelor's degree in Engineering/ Economics
Master’s degree in related fields – Engineering/ MBA/ CA/ Economics/ Oil and gas
6+ years of experience in energy markets with focus on Oil and Gas
2+ years team lead experience
2+ years business development experience in Consulting
Demonstrative superior knowledge and understanding of the oil and gas sector in India and globally
Excellent skills in Financial modelling in MS Excel
Skilled in report writing and making impactful presentation
Ability to be flexible to handle multiple priorities

Team Lead Resume Examples & Samples

Lead a high-performing team of 5-10 Account Managers
Identify and capture opportunities to improve client results
Work cross-functionally within sales and other Facebook organizations to drive revenue and increase customer satisfaction

Team Lead Resume Examples & Samples

Play a critical role in building, training and managing a talented account management team for Indonesia
Build and manage 3rd party ecosystem to drive advertiser and revenue growth (call centers, resellers, agencies)
Develop scalable operations solutions and revenue programs to support Facebook’s continued advertiser growth
Represent Facebook at industry and external press events
Work seamlessly between sales channels, business and product functions
Execute projects involving quantitative analysis, industry research and strategy development

Team Lead Resume Examples & Samples

Successful completion of Caterpillar Non-Management Selection Process
Successful completion of BCP Team Leader Selection Process
Capable of Successfully Performing Standard Work in 3 or more weld stations (Safety, Quality and Velocity)
Ability to sit or stand for prolonged periods
Ability to perform repetitive operations
Ability to lift up to 35 lbs
Good human relations skills are required to develop a cooperative work relationship with team members

Team Lead Resume Examples & Samples

Opening new accounts, ATM balancing and loan processing and funding
Provide answers and assistance for member questions/concerns, utilizing resources within the branch
Provide direction and guidance for branch staff on operational/regulatory procedures
Ability to perform multi-task and detail oriented

Team Lead Resume Examples & Samples

Assist in hiring and training front line staff for operations and guest service
In conjunction with the Activities and Zip Line Supervisor, maintain the training programs for staff related to guest service, daily operations, and emergency response that meet all applicable codes and regulations
Schedule staff and manage operations in order to achieve budget goals according to departmental guidelines
In conjunction with the Assistant Manager and the Activities and Zip Line Supervisor perform all incident/accident investigations thoroughly and in a timely manner in conjunction with Risk Management and Ski Patrol/Medics
Oversight of daily operations staff including hiring, training, achieving staffing goals and managing performance to meet service and financial goals
Work with the Activities and Zip Line Supervisor, Maintenance staff, Patrol/Medics, Lift Operations and other key departments to keep our facilities and equipment maintained and in safe working order and to develop a positive working environment
Ensure staff maintain uniform and professional grooming standards
NFPA Zip Line Rescue Certified
Emergency response experience
Small Equipment Operation Experience
Professional Office Skills

Team Lead Resume Examples & Samples

Gain a fundamental understanding of each assigned position within the Coordination Group
Operate as a liaison between management and the Coordination team
Serve as an escalation point for the recruitment support team project coordinator
Oversee daily team activity and ensure all objectives are achieved
Record daily team performance results and generate production data reports
Interpret data and identify trends
Improve the report structure and/or model new reports
Improve upon current documentation standards and quality control
Coach performance, mentor and develop recruitment support team members, including creating goals and using disciplinary action as needed
Work on Ad-hoc projects
Manage workload distribution
Carry an individual contributor workload at times
Lead weekly team meetings
Present to leadership and clients
Complete other duties as assigned by management
At least 2 years experience in computers, with working proficiency in Word, Excel, PowerPoint, Internet and database applications
At least 1 year experience in data manipulation for reporting purposes
At least 1 year experience in documentation or technical writing

Team Lead Resume Examples & Samples

Expert knowledge of SEMS Contract Management application and best practices/methodology
Excellent knowledge of the organization and the inter-relationships and changes occurring within the BMO Financial Group enterprise-wide
Excellent knowledge of
Excellent knowledge of Oracle Database applications
Effective Team leadership
Decisive decision maker
Excellent Time Management Skills
Excellent Relationship Management Skills
Excellent multi-tasking and Prioritization of activities skills
Ability to work at very senior levels within and across the organization

Team Lead Resume Examples & Samples

Daily monitoring of client portfolios, issuing and receiving collateral calls to ensure the firm’s credit risk is mitigated
Extensive interaction with clients
Resolution and escalation of collateral issues
New client on-boarding
Collateral optimization
Monthly Interest and coupon settlement
Promote cross training and ensure their analysts develop a broad level of understanding across the varied functions within CRC
Contribute their own ideas to make a difference and add value to the group
Participate in industry working groups and be informed about regulatory changes and industry related initiatives
Ongoing, proactive risk management via staying abreast of risk issues in the capital markets and assessing impacts on our exposures
Seek opportunities to increase operational efficiency and lower operational risk through process reengineering
Performing a number of control functions, ensuring the integrity of our processes
Build for the future by providing leadership, attracting, motivating, and retaining a highly diverse and qualified team with no key person risk

Team Lead Resume Examples & Samples

Manages a team of 4 Lean specialists responsible for the complete ESC Re-engineering book of work
Partners with clients to provide analysis on Citi Lean Projects and Programs; providing planning, execution and analytical support as needed
Develops “To–Be” processes, documents Process Maps (Swim Lane, VSMs, SIPOC etc), Identifies policy gaps and suggest opportunities for improvement
Independently analyzes key data elements supporting individual Projects or Programs; captures data through Interviews, Management Reports, Time and Motion studies, Benchmarking, etc. and present findings to Senior Leadership
Organize and participate in Kaizen workshops, guide the project teams on doing Root Cause Analysis and identify Action Plan to eliminate Root Causes to solve various Business and Process issues and achieve Project/ Program Objectives
Limited but direct impact on the Business through the quality of the tasks/services provided
Provides Project Reporting as appropriate
Conduct/ Assist in Lean Six Sigma Training as required
QUALIFICATIONS
5 Years
8-10 years
Problem Solving (General)

Team Lead Resume Examples & Samples

Has knowledge of all assembly procedures, standard work schedules, quality requirements and build requirements in assigned work area
Uses various tools provided in the work area to perform assembly duties and may include the use of lifting devices to move heavy components of weights of more than 35 lbs
Follows and utilizes CPS principles of 5S, Continuous Improvement Idea Reporting, Waste Elimination, and Standard Work
Job duties may include the following

Team Lead Resume Examples & Samples

Process closeout requests from clients by stipulated Exchange deadlines
Clear Give in/Give out trades
Allocate trades as per client instructions
Thoroughly investigate and reconcile trade breaks on T+1
Process position transfers
FIFO Reporting at expiry
Process assignments, exercise and/or tenders on listed derivatives
Cash & Position Reconciliation
Settlements
Regulatory Reporting
Adhere to project industry standards and requirements and ensure they are followed and assessed against current practices and policies
Mitigate audit exposures and maintain awareness of regulatory impacts of change initiatives
Review policy and procedure (P&P) updates for potential impacts that require assessment of changes introduced
Identify potential risk situations within the scope of work (e.g., risk assessments), make recommendations and/or escalate to the manager, where appropriate, and ensure contingency plans exist
Understand risks inherent in area(s) of expertise and take appropriate actions, including accuracy and safeguarding of all documentation and any other requirements to ensure operational integrity is maintained within the business
Ensure adherence to all aspects of FirstPrinciples, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, P&Ps for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities
Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps
Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation
Contribute to the management of risk and minimize losses through monitoring and controlling various reports and taking appropriate action, ensuring compliance requirements, audits and verifications are completed in accordance with Bank P&Ps
Align individual performance goals to team and organizational goals
Demonstrate behaviors that are consistent with “Our Way” model and aligned with BMO values
Central service functions (e.g., Business Strategy & Execution, Operational Risk Management)
Internal business partners to consult/ advise/ service in the delivery of key accountabilities
Project team members
Rolfe & Nolan
ICE Clear Canada
TMS
SOLA
ADP
Microsoft Office (i.e. Word, Excel, PowerPoint, Visio, Sharepoint)
Dynamic self-starter with the ability to work independently as well as be a solid team player
High attention to detail, accuracy and risk awareness
Ability to stay organized, multi task, keep track of multiple outstanding items and meet tight deadlines
Keen client service and relationship management mentality
Strong written and oral communication skills, with the ability to be clear and concise
Be able to work well under pressure
Have excellent analytical skills and be highly motived
Ability to document requirements, acceptance test plans, conversion and implementation plans
1 to 3 years of Futures work experience preferred
Completion of Canadian Securities Course, Derivatives Fundamentals Course, Futures Licensing Course or Options Licensing Course preferred

Team Lead Resume Examples & Samples

Irrigation system management, repair, adjustments and troubleshooting
Equipment operation
Spray technician responsibilities
Personnel management
Training, guidance and coaching of golf maintenance staff members
Scheduling of assignments and projects preformed throughout golf course
Environmental monitoring
Record keeping
Knowledge of agronomy and turf grass management practices; a working knowledge of golf facility construction principles, practices and methods; and a thorough understanding of the rules and strategies of the game of golf
Knowledge of current federal, state and local laws and regulations affecting the management of golf course operations (including, but not limited to, employment, safety and environmental standards, laws and regulations)
Participation in continuing education opportunities such as seminars, workshops, correspondence courses, field days and trade shows
Current state certification or licensing as a pesticide applicator
Valid drivers license with clean driving record

Team Lead Resume Examples & Samples

Advanced SQL skills
Hands on experience with Microsoft SQL Server Reporting Services (also known as SSRS / MSRS)
Experience designing and developing SAS processes
3+ years SAS development experience (Base SAS, SAS-EG, SAS Access to ODBC, …)
Experience with developing in a UNIX environment (AIX experience is beneficial)
Experience working very large amounts of data (i.e. 100’s of GBs)
Experience with relational databases like DB2, Oracle, and Netezza

Team Lead Resume Examples & Samples

Articulating the Bloomberg Government value proposition and building Bloomberg Government's evolving reputation
Identifying and prioritizing target accounts after considering the market, contracting environment, business model, and other key factors
Achieving target team sales goals including overall revenue, number of accounts, and total end users
Help build morale between team members and promote team work while maintaining a competitive environment
The ability to foster and encourage longstanding client relationships through excellent customer service and feedback solicitation
Sharing customer insights with product leadership to better address user requirements
Analyzing the market to effectively identify potential clients
Building timely, strong relationships with internal and external stakeholders
At least 7 years of strategic account sales experience
Management experience is a must, preferably in a fast-paced sales environment
Experience in entrepreneurial environments or having been part of a start-up
Experience with development / coaching of sales skills among team members
An ability to expand a products footprint within an account through additional end user adoption
Experience in rapidly building a client base for new products
Knowledge of the workflows specific to government contracting professionals - including business development, capture planning and opportunity evaluation
An entrepreneurial mind set and outgoing nature
Excellent written, verbal, and presentation skills to effectively communicate value propositions to leaders in the public and private sectors

Team Lead Resume Examples & Samples

Provide work instructions to the team & interface with key stake holders
Gain subject matter expertise in the L&D domain over a period of time
Run L&D reports from the L&D tool
Bachelors degree or above from a commercial, business or HR related discipline
Previous experience in managing high performing teams with client interaction
Perform process reviews and suggest process improvements
Flexibility of working in shifts
Positive, can-do attitude and strong business acumen
Strong communication (verbal and written) and interpersonal
Proficiency with EY standard load set such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint
6 - 8 years of progressive experience in HR Shared services or Customer Service industry
Excellent skills in MS Excel

Team Lead Resume Examples & Samples

Ability to read and interpret blueprints
Prior Quality experience
Valid forklift license
Proficient in operating inspection equipment and gauges
Knowledge of technical requirements such as tolerance and fit
Ability to follow standard work and use standard assembly tools
Proficient in Microsoft office applications
The incumbent in this position will be responsible for following processes, plans and tools that support global quality systems or related processes i.e. Cost of Poor Quality, APQP, PPAP, quality certifications, MQ11005 and MQ12005 etc
The incumbent must also ensure alignment to CPS (Caterpillar Production System) principles

Team Lead Resume Examples & Samples

Act as Primary KYC BSU Contact point for Asia Pacific
Manage Team of KYC analyst supporting 8 countries in accordance with globally consistent KYC BSU standards
Point of escalation for Case Managers and Senior Case Managers to Relationship Management team and Compliance within cluster / region
Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity
Assist Operations Manager in maintaining a workforce with capability to execute flawlessly
Act as project lead for Mumbai office for Global KYC BSU projects / quality initiatives as required
Ensure knowledgeable staff and continuous development plans in place for Team(s)
Ensure transparent and open people management culture within team(s)
Effectively maintain a highly efficient process environment
Ensure that the key processing controls are maintained by team(s) within pre-requisite standards
Oversight for the timely and accurate MIS reporting of processing / escalation metrics
Assist with capacity planning / forecasting for team as required
Assist with coordination of periodic quality testing as required (RCSA, CER, PEER reviews)
Assist with the preparation for audits– both internal and external regulatory reviews
Assist with department projects / initiatives as requested
Management experience of equivalent size or more
5+ years’ experience in banking or finance
Experience in control/risk or Compliance (AML/KYC) function (an advantage)
Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)
Considerable experience of dealing with senior management in a multi-function environment
Strong Leadership and Motivational skills
Excellent workflow management skills / experience
Process re-engineering and improvement
Proficient use of Microsoft Applications ( Word, Excel, Access, PowerPoint, Visio, Project )

Team Lead Resume Examples & Samples

Track and drive pipeline and call QA’s to weekly goal
Evaluate business needs, set appropriate goals and priorities for coaches and agents
Organize and facilitate routine team meetings
Review and approval of scheduling requests (*)
Work with Human Resources in supporting the onboarding of new employees
Monitor policies with regard to call requirements and transfers (both regular and Military)
Responsible for compiling, delivering and documenting reviews or disciplinary items for team members
4 –year degree from an accredited institution in Sales, Business Administration, Customer Service or related field, OR appropriate combination of education and significant experience
Minimum 1 year of experience direct management of others
Proficiency with Microsoft Office Suite
Ability to work various shifts during the hours of operation, including weekends
Ability to work autonomously within established procedures and practices
Ability to be approachable and have a noticeable presence on the floor

Team Lead Resume Examples & Samples

Required5+ years’ experience as an Engineer working with systems used to manage enduser desktop environments
Knowledgeof ServiceNow or similar ITSM tools
Extensiveexperience with Landesk or similar application packaging and deployment tools
Workingknowledge of Airwatch and mobile device support
Abilityto troubleshoot tier 2 and tier 3 desktop support break/fix issues escalated bydesktop teams
Expertknowledge of network printer management
Extensiveexperience with Microsoft Deployment Tool and image management/releases
Experiencewith and understanding of active directory and how it integrates with othersystems
Expertlevel knowledge of PC and Mac Operating Systems
Workingknowledge of Macintosh systems from a software/desktop management perspective
Experiencewith Citrix XenApp
Abilityto analyze project requirements, draft project plans, milestones and deliveryschedules
Abilityto establish evaluation strategies and implement formative and summativeactivities
Understanding of security as it relates todata, infrastructure, and physical environment
Ability to communicate effectively with alllevels of staff
Undergraduate degree or equivalent work experience

Team Lead Resume Examples & Samples

Supervising and maintaining the highest levels of guest safety while skiing/boarding and standing at on mountain stations, on varied terrain in high altitude, with varying winter weather conditions
Enforcing the Skier Responsibility Code and Resort policies with guests and employees in a professional friendly manner, including revocation of lift tickets or passes and instructing guests and employees on appropriate behavior
Answering guest questions regarding terrain, directions, and other resort/town information in a professional friendly manner
Placing and monitoring signage in various on-mountain areas
Checking trails for safety hazards, placing ropes and packing or shoveling snow
Lifting equipment which may include baffles, signage, padding, and/or toboggans
Assisting guests to their feet and/or to descend the mountain
Ensuring safety infraction cards are retrieved each day, enter warnings and/or suspensions into the RPOS system, and department spreadsheet on a daily basis
Creating staff schedules
Assisting with administrative needs of the department
Motivating, training, managing and supporting team members
Collaborating with management and ski patrol in dealing with on-mountain safety issues
Previous resort operational experience, preferably in Mountain Safety or Guest Service
College level degree

Team Lead Resume Examples & Samples

Provide direction to staff including work assignments and prioritization, ensuring timely and accurate completion of work to achieve corporate and unit objectives
Cultivate and maintain positive working relationships with other stakeholders across an international organisation
Lead efforts to develop improved map creation and maintenance processes
Conduct research on competitive information, potential new source material and related topics
Collaborate with Global Production counterparts to ensure planned map creation projects are completed on time and at the required quality level
Lead and participate in sourcing and data acquisition efforts. Evangelise HERE in the geospatial community, including through industry event engagement and source partners
Solicit, establish, train and sustain relationships with local organizations (“expert communities”) that provide map content updates utilising HERE Map Creator
Perform high priority and targeted geo-coding updates as required
Mentor and facilitate development of employees, and prepare and administer staff performance appraisals
Bachelor level degree in a related field required (e.g. GIS/geography, sciences, urban planning, business)
6+ years of relevant work experience, including 2+ years of team leadership experience
Demonstrated ability to analyse data, problem solve, prioritize and organize to achieve stated goal. ArcGIS preferable
Demonstrated ability for spatial orientation (i.e., applying map to "real world" and mapping "real world" observations)
Demonstrated experience in developing and maintaining external/supplier relationships
Ability to operate independently with proficient organization and planning skills
Proficiency in Microsoft Office, specifically with Excel and Word
The incumbent must have the ability to travel without restriction

Team Lead Resume Examples & Samples

Maintain an up-to-date knowledge of banking regulations and company directives by reviewing reference materials and completing annual compliance courses, as required, in order to effectively identify and manage risk and adhere to operational and compliance requirements
5-7 years relevant experience in the financial services industry in corporate and/or investment banking preferred, 2 of which include supervisory and/or service management roles
Institutional knowledge of products and services as well as business unit policies and objectives
Knowledge of corporate banking regulations and law
Ability to manage a team of Analysts in a regulatory and production environment
People Development
Ability to appropriately identify and escalate issues to reporting manager
Ability to work a demanding schedule under limited supervision
Analytical skills applicable to both concepts and data
Attention to detail and ability to learn and adapt quickly
Customer Focus / Intra-bank Communication / Relationship Building / Personal Effectiveness
Project management / Process coordination
Ability to use computer applications and database management tools including, but not limited to, MS Office programs
Ability to use SharePoint
Ability to use internal Bank programs

Team Lead Resume Examples & Samples

Act as SME in an advisory capacity to senior managers and lead new work. Recommend business performance improvements
Escalate all unresolved processing issues to the appropriate level, as per guidelines
5 to 7 years of loan operations experience, preferably in support of business, commercial real estate or commercial lending
5 to 7 years of experience reviewing complex loan documentation
Solid knowledge of LoanIQ
Solid knowledge and understanding of business, commercial real estate and commercial lending operations key products and services, processes and controls
Solid understanding of business unit’s risk and regulatory requirements
Solid knowledge of Microsoft Office Suite, including Outlook, Word, Excel
Accurate data entry skills
Works Independently
Strong prioritization and organization skills

Team Lead Resume Examples & Samples

Overseeing team of 8 to 10 control performers, managing reviews and escalations. Controlling performers will each cover specific EMEA locations and managing the day to day interaction with local compliance officers
Acting as point of contact for the Regional Head of Monitoring and local compliance officers
Producing regular management information reporting and escalating as appropriate, key risks and issues relating to the programmes to the Regional Head of Monitoring
Managing the quality and scope of the EMEA Monitoring programme
Undertaking regular assessments of control effectiveness and quality, and offering strategic solutions to enhance control design
Leading process improvement initiatives to improve and streamline the delivery of the Regional MS&C programmes
Representing EMEA Monitoring in global functional forums
Ensuring compliance with all internal UBS policies and procedures as well as all applicable regulatory guidelines
Supporting ongoing training and development of team members to ensure growth of skillsets over time
Managing team capacity and efficiency
Supporting the Regional Head of Monitoring

Team Lead Resume Examples & Samples

Apply technical expertise in solving complex problems relating to the customer setup
Identify training needs for team members
Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, etc

Team Lead Resume Examples & Samples

Assists in performing store supervisory
Authorizes register functions including post voids, returns and discounts
Opens and closes the store as needed
Delivers exceptional customer service through personal contact with customers
Interacts with and assists customers
Processes balloon orders
Assists in receiving and stocking procedures
Checks in shipments
Stages merchandise for the sales floor
Packs out merchandise
Top and down stocks merchandise
Assists in merchandising procedures
Responsible for maintaining assigned sections in store as determined by the General Manager
Sets and maintains plan-o-grams
Flexes and fills seasonal aisles
Ensures proper labeling and signing
Sets and maintains ad in-stock
Executes corporate directed price changes and clearance markdowns

Team Lead Resume Examples & Samples

Provide general administrative support to the management staff of the Game Creek Club, including answering telephones, preparation and distribution of correspondence, date stamp correspondence, make copies, send faxes, broadcast faxes, and coordinate newsletter and informational communications
Closely monitor and maintain strict compliance to (SOX)Sarbanes-Oxley legislation regulations. Create and maintain comprehensive filing system for all Club areas
Provide ongoing file maintenance of member records, database management, update member records including phone and address changes
Update and maintain Club website daily. Order and maintain all necessary office and Clubhouse supplies and subscriptions
Meeting minutes for all Board meetings
Club accounting – Must be proficient in JONAS - responsible for posting of all member charges and retail sales accounting; act as accounting liaison for Game Creek Club, answering member questions regarding monthly statements and invoices, making corrections as needed.RPOS proficiency in order to oversee issuance and distribution of ski passes and daily lift tickets, assist members with pass options and selection. Maintain strict compliance with all Sarbanes Oxley regulations
Village Clubhouse and ski locker supervision – oversees all aspects of member base facility.Assist members with ski equipment; process ski passes; cleaning, maintaining, servicing and ordering morning and afternoon food and beverage service; business center assistance; maintain a clean and friendly facility; coordinate overnight ski tuning service; assist with registration and security of all ski equipment and facility.Assist in coordinating member ski days
Membership sales assistance - assists Club Director’s efforts in maintaining membership waitlist/resignation list and managing membership refunds.Timely follow-up for all information requests, accurate presentation of Club services, amenities and benefits of Club membership.Process member resignations and new member applications per Sarbanes-Oxley requirements
Retail sales - coordinates sales, daily deposits and accounting of retail line of logo wear.Prepare and submit monthly retail inventory accounting
Concierge services – assist members with any and all special requests
Maintain strict confidentiality of all corporate matters and Club issues as well as staff personnel actions and information
Works with Club Director to maintain a professional sales and support environment
Assists Club Director and Member Services Manager in providing seamless, exemplary and highly personalized service to all members, member guests and family
4-year college degree or equivalent on the job training and/or experience. - required
Be computer savvy and be able to operate or learn all software systems that are essential to job function including RPOS, JONAS, Microsoft Office, Clubhouse Online, and Open Table. -required
Should have a general working knowledge of the Vail area. - highly preferred
Must be highly organized person capable of handling a large volume of detailed tasks. -required

Team Lead Resume Examples & Samples

Establishes project plan and staffing for multiple projects and arranges for assignment of project staff or sources and recruits for projects staff
Participate in planning of map contents, resources, and budget as needed
Ensure project deliverables are complete on time, within budget, and to the requisite quality standards
Prepare status and project reports for management and modifies schedules or plans as needed
Facilitate communication among project team members, managers, and other stakeholders
Prioritize projects or tasks when multiple requirements or urgent works need to be resolved
Interact frequently with Global Production centers, and collaborate with them to ensure planned projects completed on time and at the required quality level
Mange error trend & root cause analysis to implement corrective and preventive actions
Review map production process and provide feedback or guidance to the team on new and/or complex situation
Provide leaders with input on employee performance appraisals
Approve weekly time reports for project staff

Team Lead Resume Examples & Samples

Build and manage client relationships at an operational level
Focus, motivate and inspire the team by driving optimum individual and team performance in order to deliver against agreed KPIs and targets
Oversee and manage the day-to-day operations and workflows in the team
Provide leadership, coaching, 1-2-1s, and mentoring for team members to build on their strengths, drive the right behaviours, and develop them
Quality control & measurement
Daily/Weekly/Monthly/ Quarterly reporting & trending
Create a learning environment to ensure that the transfer of knowledge and insight occurs
Knowledge sharing and maintaining a knowledge base
Trend analysis & process improvements
Lead weekly client review meetings
Acting as a local point of escalation
Liaise with SDM regularly & attend client meetings as necessary
Manage conflicting priorities within team/client
Stay up-to-date with product knowledge to make effective recommendations for improved performance
Technology savvy and happy to learn new technology products
Experienced in leading sales/ad related teams will be an advantage
Highly communicative, flexible, open-minded and with a consultative approach
A problem solver in nature, happy to go the extra mile to find a solution to the clients' needs
Strong business acumen, ideally with global experience
Experience in multi-cultural, multi-lingual environments desired
Experience with Atlas a plus

Team Lead Resume Examples & Samples

Validation of incoming requests for complete information required for further processing
Monitoring workflow and assigning work as required in order to meet SLA requirements
Handling escalations from the frontline in order to achieve the best results for customer and ANZ
Processing of customer requests

Team Lead Resume Examples & Samples

Sales & Marketing Degree/Diploma or equivalent preferred
Minimum 2 years Sales experience
Proven track record of achieving financial targets
Proven track record of building relationships with clients

Team Lead Resume Examples & Samples

Successful track record in B to B financial services marketing + good working knowledge of the financial markets in India and Singapore
Experience in developing marketing plans and coordinating execution with other marketing teams
Experience in managing teams - with direct and dotted-lined reporting structures
Experience in managing digital campaigns and tracking metrics
Strong project management skills and attention to detail
Experience creating marketing collateral, both traditional and digital
Entrepreneurial mind-set and an ability to adapt and learn a new market
Ability to drive lead generation and campaign management
Ability to multi-task in a time-pressured environment
Ability to successfully partner with Heads of Sales, Product, and creative agencies
Self-starter, accurate and willing to learn
Travel between Singapore and Mumbai and limited travel to London / New York

Team Lead Resume Examples & Samples

High School diploma or equivalent. -required
Current certification in state Professional Food Handler Program. -required
Previous culinary experience. -required
Two years of pastry experience in an upscale, high volume hotel/resort or restaurant. -required
Prior management/supervisory experience. -required
Must be able to stand or walk for long periods of time. -required
Must be able to lift 50 lbs. -required
Must be willing to work weekends and holidays. -required
Culinary degree/certificate. -preferred
Computer proficiency. -preferred
Prior experience using word, outlook and excel. -preferred
Ability to communicate in Spanish. -preferred

Team Lead Resume Examples & Samples

Provide technical guidance on needs analysis and initiate ideas
Lead research and develop new technology
Evaluate and promote new products, processes, or systems
Communicate results to customers, suppliers, team members, and other business units
Lead teams to the design of new products and processes
Provide technical guidance on product and process maintenance
Bachelor’s degree in an accredited Mechanical Engineering curriculum
9 to 13 years of relevant work experience
Strong mechanical electrical aptitude
Demonstrated ability to develop and articulate product concepts
Excellent analytical skills and the ability to perform complex assignments
Demonstrated self starter with strong technical leadership skills
Demonstrated excellent judgement and decision making ability
Demonstrated ability to independently solve problems
Ability to communicate technical information effectively with team members and others in the work groups
Demonstrated strategic thinker
Master’s degree in an accredited Mechanical Engineering curriculum
Proficiency with Caterpillar Engineering systems and processes
Design experience with diesel gensets / control systems

Team Lead Resume Examples & Samples

Team supervision and motivation – owning tactical leadership of the team
Delivery of team member work commitments
Communication, coordination, and innovation with other solution line team leads in support of common business goals
Conduct sync meetings at least weekly with team members
Proxy your input on PDP for team members as required
Support “customer” feedback for your team by using the feedback survey/feedback meetings
Support/mitigate as first line of escalation and problem solving as needed for your team
Substitute for managers as needed
Coordinate the concept sizing input from all the disciplines on your team
Guide specialized solution line learning in your team to ensure area subject matter expertise
Ensure the project milestone signoff by all disciplines for all projects on your team
Support manager in resource allocation and plan out future resource needs
Legacy Editorial Systems - Make sure that all Legacy systems are well supported and maintained
Law Now - Editorial, Publishing and Scheduled Jobs are fully operational all day along
Casebase Editorial - Various components of Casebase systems are taken care of and fully operational
High WebTools - Components Webtool application is fully operational without any issues
Rosetta Conversions - All Rosetta Conversion Tools are fully operational and well maintained
Rosetta - Make sure that all Rosetta online sources are up-to-date
LexisAdvance - Make sure all LA online sources are up-to-date
LNRED - Make sure all LNRED online sources are up-to-date
LNPG - Make sure all LNPG online sources are up-to-date
LMO - Make sure all LMO online sources are up-to-date
CaseBase - Make sure all Casebase sources are up-to-date
LawNow - Make sure all LawNow online sources are up-to-date
NZ sources - Make sure all NZ online sources are up-to-date
LynxPlus - Make sure all LynxPlus online sources are up-to-date
Work Flow systems, Print & other Media Developments
Solution selling experience
Knowledge of large complex system
Excellent knowledge in latest Technologies including Java, Microsoft, XML, Database etc

Team Lead Resume Examples & Samples

Minimum 8 years' experience working in SDLC
Strong working knowledge in Java, Spring Framework and Maven
Previous experience Working with Scrum
Working with an application container such as Wildfly/JBoss,Weblogic or Websphere AS
Drools 5 or 6
Experience with in the financial services industry an advantage
BS degree in Computer Science, Engineering or related discipline or equivalent experience in application development or SOA integration

Team Lead Resume Examples & Samples

Develop job descriptions, post job openings and hire positions
Develop schedules for coverage 7 days a week
Develop planting plans for Managers approval
Order and schedule delivery of all plant materials for planting season
Bed and pot preparation and implementation of plant materials in a timely manner
Perform and schedule routine flower bed and flower pot maintenance
Perform and schedule routine turf area maintenance and installations
Manage and maintain all landscape related facilities on Vail Mountain
Manage and maintain all equipment associated with job responsibilities
Complete all performance appraisals of employees in a timely manner
Winterize all areas associated with job functions
Collaborate with team members and other members of the Resort Operations Team to accomplish goals
Perform monthly safety meeting with staff

Team Lead Resume Examples & Samples

Treasury Operations: Local Philippine Market
Reconciliation
9/F MCC Center, 6778 Ayala Avenue, 1226 Makati City, Philippines
Qualifications in a financial discipline
5-7 years experience within financial services, with a Markets focus
Thorough understanding of international banking products including FX, Rates and Credit, Commodities and Capital Markets
An understanding of more Complex Structured Products and Equities would also be favourable
Knowledge of banking practices, domestic clearing services, relevant legislation, statutory and regulatory requirements
Practical knowledge of operating risk and compliance policies and procedures
Computer literacy in particular, Microsoft Word and Excel
Organisational, leadership and time management skills
Negotiation and internal relationship building
Sound communication skills (written and verbal)

Team Lead Resume Examples & Samples

More than 10 years of application development experience
Experience in Financial Area is a plus
Technologies specific experience in SQL development, Java/J2EE development, HTML & JavaScript, Sencha GXT (GWT)
Possess the ability to work effectively under pressure in a rapidly changing environment in order to meet deadlines
Experience in process improvement/process re-engineering
Strong Architecture Skills
More than 10 years of software development experience
Strong Core JAVA development skills
Strong SQL development experience
Experience of working on J2EE applications
Hands on core JAVA, Java Script, Spring, Hibernate, Groovy and HTML development experience
Ability to multi-task & liaise with business, tech teams & other developers
Essential Qualification
Strong academic background

Team Lead Resume Examples & Samples

Team Leadership: Provides leadership and overall direction by leading and fostering a high performance team environment and determining appropriate resourcing to achieve strategy. This includes providing leadership during major and critical network outages in our multi-vendor environment ensuring prompt communications
Team Development: This includes oversight of development path, supporting training, continuous learning, assignment of special projects and delivering mid and year-end objective performance reviews
Problem Ownership: Take ownership of problems in our environment and drive resolution to these problems using agile methodologies and the problem management process
Workload Management: Balancing team workload and schedules to ensure team targets are met. This includes assigning multiple projects to different team members, dividing up more complex projects, and ensuring the final product meets external, internal and client standards
Continuous Improvement: Drive opportunities to improve operational cost structure while maintaining or improving customer service using agile methodologies
Monthly/quarterly Targets: Workload management to ensure your team’s monthly and quarterly targets are regularly met, as well as troubleshoot any challenges that arisen therein
Administrative duties: recordkeeping and reporting to senior management
Internal Meetings: Meeting prep and facilitation for internal weekly team meetings
Able to manage complex high paced, stressful situations, involving many partners and Outsourcing support personnel. Quickly access a situation and bring key resources to action trouble shoot and resolve the crisis
Working knowledge of Network Technologies such as Programing, Servers and Applications, DNS, LDAP, RADIUS
A minimum three years’ experience in team leadership
Strong technical and managerial leadership, teamwork, negotiating and technical decision-making skills
Excellent problem solving techniques and trouble analysis skills
Superior people and communication skills
Strong analytical mind set and negotiation skills
Ability to engage and partner with internal Bell Support groups (iNOC, WVOC, ISNE, ATS, etc…)
Manage relationship with Vendors
Strong working knowledge of Network 3.0, Agile, Jira

Team Lead Resume Examples & Samples

Supports the Sourcing Division by ensuring technical source evaluation/feasibility studies are completed as and where required
Provides direction to staff including work assignments and prioritization, ensuring timely and accurate completion of work to achieve corporate and unit/territory objectives
Ensure day-to-day administration of various requests from subordinate employees: review and approve weekly time reports for project staff, review and approve Travel Authorizations Forms, review and approve requests for Paid Time Off
Plan, schedule, request for drives via Central Driving team (if and when such resource pool exists) and perform field data collection as required
Actively look for, interpret and act upon change signals in local area of responsibility as well as constantly query and draw intelligence from centrally generated change detection toolsets
Bachelor's degree required. Degree in GIS/Geography, Business, Science, Technology or related field preferred
Legal/commercial understanding in relation to legal entities, permits, contractors, detailed operational costs/budget management
Proficiency in Microsoft Office specifically with Excel and Word
Vendor and External Temporary Labor (ETL) Management
Fluent verbal and written communication skills in English and in local language in assigned territory
Ability to travel within and outside project coverage area

Team Lead Resume Examples & Samples

Direct work flow as established by shift supervisor or department manager
Manage performance and productivity of a team of associates
Works hand in hand with the associates to ensure they succeed in daily performance and production
With appropriate cross-training, provides back up support in other areas during peak service times
Communicates with other department leadership and peers to ensure operational effectiveness across the shift
Identifies and acts to remove associate barriers
Works to drive continuous improvement of department processes
Report captured metrics to Supervisor and management as needed
Utilize mathmatecal data and statics to influence decision making
Conducts daily equipment inspection to ensure safe operation of equipment, safe work environment for employees, and compliance with all OSHA and company regulations
High School Diploma or equivalent preferred, but not required
1 year warehouse experience preferred
Strong computers skills, to include Microsoft Excel, Word, and Outlook
Able to operate computerized scanning equipment and PC based programs
Ability to stand 8 to 10 hours per day
Ability to lift up to 25lbs frequently and up to 50lbs occasionally
Able to understand and follow verbal and written instructions with minimal supervision
Ability to supervise several workers at one time
Must be able to work flexible hours and overtime as needed

Team Lead Resume Examples & Samples

Analyse delinquent accounts and prepare report on highest risk accounts including recommendations for resolution
Assist to collect and prepare collection reports on weekly basis
Evaluate process, measure efficiency and forecast all monthly collection objectives
Reconcile transactions and balances to maintain accurate accounts
Determine required payment dates and coordinate with Billing Owners/Budget Holder’s to resolve all collection issues and reconcile unapplied cash accounts
Submit requests to senior management and supporting documentation for accounts requiring payment plan
Maintain bad debt and bad debt recovery records
Monitor receivables and collections and provide updates of receivables and provide appropriate reporting procedures
Identify problem regular accounts and provide updates of receivables to management
Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions to be taken when appropriate
Perform regular analysis on all productivity metrics and recommend improvements
Create and develop an environment to help motivate the subordinate to optimize their performance and professional growth
Mentor team members and provide direction/ guidance to them
B.Com/Bachelor’s degree in Finance, Accounting
Apply basic accounting principles in the interpretation of customer financial statements
Must have experience in Debt Collection environment
Demonstrate effective customer service skills
Strong communication, interpersonal and leadership skills
Must have excellent negotiation and problem solving skills

Team Lead Resume Examples & Samples

Engage the guest and enhance her Experience through product awareness and team selling
Treat all Vera Bradley employees and guests with respect and maintain a positive work environment
Drive store results through add on selling and conversion that meet the guest’s wants and needs
Maintain Vera Bradley brand standards through assistance in visual merchandising excellence
Help to maintain a clean, organized and inviting environment for the customer
Maintain organization of stock room
Ability to accurately process transactions in an professional manner
Comply with all established company policies and procedures
Process sales transactions utilizing POS system
Prior retail experience strongly preferred
Polite and professional
Exceptional sales skills
Proactive, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment
Available to work a flexible schedule including nights and weekends
Constant walking and standing; frequent bending, stooping and reaching
Strong sensory skills, such as good eyesight, good hearing, and dexterity
Consistently lift 10-35 lbs; occasionally lift up to 55 lbs with the ability to push or pull more than 55 lbs

Team Lead Resume Examples & Samples

Control monthly goal setting for the team members according to capacity
Complete daily workflow progress report
Schedule monthly staff meetings and individual one on one session
Verify accomplishment of agreed monthly targets for e/CitiKYC review and completion within Service Level Agreement timeframes
Monitor the Analysts daily updates in the workflow database regularly throughout the month
Highlight any discrepancies to CBSU Checkers and compliance department
Assist in departmental quality reviews as appropriate (MCA, Quality Reviews, etc.)Provide periodic feedback to the CBSU Maker regarding improvement areas
Follow up foreign requests with other CBSU Hubs
Highlight any process discrepancies to compliance department
Generate periodic production reports to direct supervisor
Monitor customer satisfaction & service levels
3 - 5 years of experience in management, quality, production, customer service roles, banking related services, or any similar (management a must)
Manager of Managers ability
Ability to control multidisciplinary groups
Proficient use of Microsoft Applications Package (Word, Excel, Access, Outlook, etc.)
Metrics & Reporting proficiency
English C1. Excellent oral and written communication skills
Ability to develop good professional relationships
Strong web research skills
Excellent accuracy and strong attention to detail
Good organizational skills - ability to multitask and prioritize
MIS and metrics and efficiency analysis skills
Knowledge of local regulatory KYC/AML requirements. (Advantage)
Experience in control/risk or Compliance (AML/KYC) functions. (Advantage)
Knowledge and experience of the technologies and processes used in Citi. (Advantage)
Proficient use of KYC applications. (Advantage)

Team Lead Resume Examples & Samples

ALA-accredited MLS or ALA-recognized foreign equivalent
Master’s degree in a STEM field, preferably the life sciences, or equivalent significant training and experience providing library services to users within STEM
Demonstrated experience in providing responsive quality reference, instruction, digital and collaborative library research services to users in STEM
Understanding of the changing research needs of STEM program students and faculty
Ability to build collaborative and mutually beneficial working relationships with people of varying backgrounds
Demonstrated leadership potential
Excellent communication skills, both oral and written; and
Demonstrated commitment to professional development and growth

Team Lead Resume Examples & Samples

Plan and organise resources, leading the team to achieve its KPI’s
Be a role model leader and demonstrate behaviours in line with the 4I values, operations and leadership competencies
Support and promote employee development and involvement; Timely and effective PMD and 1:1 discussions with your employees
Review/sign-off for critical raw materials
Accountable for Stability/Performance trials and reviews for drugs with Project leader
Ensure generation of CIDs, Risk Assessments, Reports and Controlled Concessions
Accountable for resolution of Customer Complaints and NCMRs that require Manufacturing Sciences ownership
Ensure the timely generation of reports for QA & Technical Services
Review or investigate NCMRs
Maintain Tier 1 and 2 boards
Implementation of 5S in the laboratory
Responsible for Health and Safety and maintenance of GLP in the laboratory
Experienced leader of people within a production/operations environment, leading people and projects
Acts as a role model leader – will lead by example with a flexible approach
Excellent decision making quality
Drive for Results - High level of technical and leadership skills and the ability to train/coach others
Problem Solving -Effective in technical and organisational troubleshooting to root cause
Ability to work with and collaborate with team members as well as others with excellent communication skills
Degree in Biological/microbiological field
Strong understanding of Quality System activities and other regulations affecting the business
Understanding of ISO 13485 regulations and FDA GCMP regulations

Team Lead Resume Examples & Samples

Orient new staff; build a team; delegate tasks and projects; monitor the timely and accurate completion of work; mentor and manage staff; conduct performance appraisals; help RFAs close gaps in performance
Identify staff training needs; refer staff to training; work with ERA Training Specialist and other resource providers to develop training tools and programs; ensure the continuous improvement and development of team members in the field of research administration and in customer service, finance and general administration
Assist team members in developing proposals for a large and diverse collection of external funding agencies; review departmental proposals for soundness and compliance with proposal guidelines; help team interpret complex regulations, rules, policies, and procedures; provide advice and guidance to ensure the team’s operations comply with policies and guidelines set forth by ERA and the University; oversee the closeout of grants and contracts, periodic updates to files, and distribution of all official notices; provide financial management services to PIs and administrators within the Department
Serve as the team’s subject-matter expert on pre-and post-award research administration; keep apprised of the increasing number of complex sponsor requirements; serve as a “working lead” by managing staff but also administering a portfolio of contracts and grants; provide short-term backup coverage within the team or other ERA teams during times of heavy workload, after hours, absentees, etc.; serve as a sponsor-specific expert to other ERA teams (e.g. NSF expert, NIH expert, etc.)
Solve complex problems; escalate issues to senior management when necessary; follow up with a resolution; participate in making managerial decisions for ERA; attend and periodically lead ERA’s all staff meetings
Bachelor’s degree and seven years of job related experience, or combination of education and experience
Supervision and research administration experience preferred
Certified Accountant or Auditor, MBA, project management certification, or similar credential desired
High-degree of proficiency in pre-and post-research administration including financial management; in depth knowledge of governmental regulations (e.g., FAR, A-21, A-110, A-133, CAS)
Familiarity managing the research administrative activities for a large number of diverse external funding sources
Ability to independently interpret complex policies; direct-experience enforcing policies throughout a large operation. Experience working successfully with PIs and their administrative staff; mission-driven and able to understand the importance of research to PIs, departments, and the School; committed to consistently providing excellent customer service
Experience hiring, supervising, managing, and motivating staff; ability to effectively delegate and prioritize work and balance workload assignments; ability to manage the completion of a high volume of work, some of which is cyclical
Ability to independently meet deadlines; experience holding a position in which being a self-starter was essential; strong organizational skills
Demonstrated success in performing meticulous, high-quality, and compliant work
Available to work periodically after normal business hours, when such flex hours are necessary to ensure, for example, the successful submission of an important proposal
Excellent analytical skills, including proficiency in producing spreadsheets (Microsoft Excel)

Team Lead Resume Examples & Samples

Any graduate / IT Diploma with 4+ years experience
Good knowledge of Cisco UCCE and CVP product line and technology
Design, implement and maintain complex CISCO ICM/UCCE
Work with business users to define needs and advise solutions and Generated Technical Documentation
Direct multiple Unified Communication-related projects and coordinate with all relevant parties including fellow engineers, project managers, and customers or vendors
Our UCCE Engineers work together in a collaborative environment to help maintain the integrity of the IP based voice recording, analytic, workforce management, and related systems
Troubleshooting implementation related inbound/outbound call issues from cradle to grave are part of our UCCE Engineer responsibilities
Generates voice network configurations from High & Low Level Design prospective
Builds simulated UCCE, CVP setup in test labs to resolve highly complex problems and compatibility issues
Cisco ICM Enterprise development and deployment experience

Team Lead Resume Examples & Samples

2 year experience with coordinating and leading projects and tasks
2 year demonstrated capability with coaching and developing associates formally and informally
Call Center Experience

Team Lead Resume Examples & Samples

Develops and implements strategic sales plans to accommodate corporate goals
Develop sales forecast to project revenues and product sales
Reviews market analysis to determine customer needs and price schedules
Attend market visits as needed to expand customer base and build relationships with current customers
Meets with key clients, maintaining relationships and negotiating and closing deals
Prepares sales report showing sales volume, potential sales and areas of proposed client base expansion
Monitors and evaluates competitor activities and products
Handle customer complaints
Assist inside sales with orders, pricing for quotes, and escalated customer issues
Identify customer needs and assist in the development of new products that meet those specific needs
Identify, assign and follow-up on sales activities of team members in order to ensure objectives are met
Supports direct reports in all aspects of their work, including developmental action planning
Individually performance manage and develop team
Maintain the team work schedule so there is always ample support coverage and approve timecards
Handle additional responsibilities and projects as assigned
2-3 years of Sales, Sales Management experience required
Proven familiarity with a B to B sales required
Strong problem resolution and negotiation skills
Ability to develop relationships with new and current customers
Proven ability to coach in a group setting to improve employee performance on market knowledge, sales tools and call performance
High level of organization and attention to detail
Proficient in MS Office – Word, Excel, Power Point, Publisher
Available to work at events or attend functions outside of normal Monday- Friday working hours as needed
Travel based on business need on average 25%
Valid driver’s license for travel purposes

Team Lead Resume Examples & Samples

Schedule associates work assignments, overtime and vacation time in collaboration with supervisor
Work to optimize on-time delivery performance/ workflow efficiency by taking initiative to drive the production areas to meet the level load schedule
Update and present results on key facility metrics
Provide proper training in testing, software loading, and process documents such as travelers, Assembly Instructions, and cookbooks, quality & safety
Lead by positive example in interaction and communication with supervision, peers & associates, by demonstrating respect for others and holding others accountable
Coordinate with floor leadership, materials, test engineering and staging coordinator on the timely completion and shipment of the customers’ product
Track and expedite orders using web based systems
Ensure that safety practices are in place & adhered to
Ensure that floor areas are organized, clean, and 5S maintained
Coordinate with shipping to ensure that shipping goals are achieved (partials, hot jobs, etc) and product is properly packaged and scanned
Communicate essential information to other departments and/ or the on-coming shift, if applicable, to ensure a smooth transition
Provide direction and input with regard to problem solving
Continuously look for ways and methods of reducing safety occurrences, quality issues, rework and scrap as well as increasing efficiency and throughput
Support and develop the talents of others
Adapt, accept, support, and promote change as needed for successful manufacturing operations
Prior experience in a manufacturing environment
Prior experience using inventory management systems, shop floor control systems and /or warehouse management systems
Prior leadership experience
Associates degree or combination of education and experience preferred
Previous experience with Lean Manufacturing preferred
Proficient with MES, Oracle, Baan

Team Lead Resume Examples & Samples

Provide guidance to the team to perform daily operations such as Creating Quotes, Activating Service Orders and Resolving queries from Customers and Internal Departments
Establishes, maintains business controls to ensure compliance to Agilent Order Acceptance policy and the Sarbanes-Oxley (SOX)
Customer focused, and should be able to keep customer first in all actions and decisions
Ensure integrity in driving operations by accurately reflecting operational performance to management through use of metrics and dashboards
Induce a culture of innovation and identify ways to improve process efficiencies by simplification of work
Ability to take tactical decisions in alignment with company directions and business priorities
Foster a positive team culture to motivate and lead the team in the right direction
Ability to help team in processing transactions as per requirement
Performance Management & Conflict Management
People Orientation - Positive attitude, Can Motivate Lead, Manage & Inspire changes
Decision Making, Ownership & Judgment
Coaching & Mentoring
Customer Obsession
Problem Solving skills
Cross function/team collaboration
Execution of strategies
Bachelors or Master Degree or equivalent
Customer Service/Order Management experience
Total work experience of 7+ years
Excellent Written and Communication skills
Good knowledge of MS Office Suite

Team Lead Resume Examples & Samples

Be the escalation point for extensive consultation with internal and external end users on product usage and functionality
Facilitate creation and implementation of new tools
Track analyst capacity supporting Consulting
Enable timely delivery through good planning, proactive communication and timely execution
Identify functional on-functional issues and recommend creative resolutions
Ability to understand current processes and make appropriate recommendations for changes
Support the streamlining and automation of ad-hoc and standardized reporting functions with a quality control process
Provide suggestions to enhance current reporting capability to meet future business needs
Articulate and influence on requirements for future database/dashboard and predictive analytics development
Must have 8+ years of total experience
Candidates with prior experience in leading teams will be preferred
Strong quantitative, analytical & problem solving skills
Experience in Vendor Management
Should have strong change management skills
Should have strong inter-personal, written and verbal communication skills
Strong ability to manage and accommodate demanding situations
Must have good knowledge of MS Office with advance skills in Excel and Access with Visual Basic
Knowledge of Business Intelligence tools a plus
Travel industry knowledge and\or experience will be a plus
Ability to work against tight deadlines with colleagues across the world Lead

Team Lead Resume Examples & Samples

Support team for troubleshooting within processes and daily operational issues. Assist team members when issues arise (Quality, Tooling, Material, Restock, etc.)
Monitor the cleanliness, working conditions and safety of all allocated resources within the area of responsibility
Communicate and interact with supervisor and peers to apply sound communication and motivational techniques
Motivate team members to improve performance and promote teamwork
Identify individual development needs of team members and support them through customized coaching
Assist with root cause analysis and containment opportunities
Carry out shopfloor tasks and backfill team members in case of severe emergencies (ex. severe weather, extreme workload and extreme unattendance and etc.)
All other duties and responsibilities as assigned
Leading and attending scheduled training programs
Update OD/VPS metrics board daily
Required minimum 2 to 5 years relevant experience(as an operator or team leader) in a similar function in a logistics or distribution company
Ability to perform tasks on a computerized inventory control system

Team Lead Resume Examples & Samples

Leads a team of software developers by encouraging individual and team collaboration and project ownership
Setting clear goals/objectives for the team and providing constructive feedback
Monitoring key performance indicators and team member activity
Providing training and work opportunities to resolve issues and develop talent
Facilitating the onboarding/training of new team members to shorten learning curves
Drives the timely development of all features, enhancements and corrections for ERP Integration projects by assigning resources to development tasks
Reviewing design plans and approach with Manager
Removing or escalating obstacles
Investigating problem areas within the application and implementing fixes
Working with management to ensure solutions are validated with customers and stakeholders
Participating in user acceptance testing activities
Initiating redesign if the functionality does not meet design requirements
Maturing the Agile development methodology through focus on lean principles and teaching opportunities across the organization
Supports the implementation of changes and enhancements for assigned products by contributing to development of implementation plans
Ensuring customer questions or issues that are escalated are resolved
Participating in post implementation debugging efforts
Participating in client hand-off and closing efforts
Performs software development activities at an Individual contributor level including coding, unit testing and QA
Bachelor’s in Computer Science, Information Technology, or related field
5-6 years of overall software development experience with at least 2 years as senior software development engineer and/or technical lead or supervisory role with similar roles/responsibilities
Solid Experience with C#, .NET, SQL Server, Web Services, XML
Experience with OOP, OOAD, and design Patterns
Previous Experience in full lifecycle development (analysis, design, coding, testing, and documentation)
Experience in writing queries, Indexes and stored procedures
Experience developing integrations for dynamics or other ERPs
Knowledge of all aspects of the Software Development Life Cycle
Strong debugging and problem solving skills
Strong interpersonal and communication skills, coupled with solid teamwork ethic and customer focus

Team Lead Resume Examples & Samples

Maintains an expert knowledge of products including features, benefits, intended use, value proposition and competitive position in order to effectively serve clients by attending appropriate training courses for the teams within your business unit; completing all self-study reading, exercises, and activities in the prescribed timeline; engaging in one-on-one training with Manager; studying information provided by product management and marketing on an on-going basis in timely manner; researching and learning how the products fit into customers' processes and contribute to their business performance; and reviewing competitor information to be able to compare and contrast them with products
Monitors, manages and improves workflow processes and strategic business plans to continuously hone efficiency, customer satisfaction, revenue growth and financial results. Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increased team efficiencies and overall improvements to customer and employee satisfaction
The Team Leader will be responsible for keeping themselves well versed on the UCC workflows between the CT/CTLS Service team and UCC customer while also becoming well versed on the fulfillment of the UCC filing and search process. As part of the process this person is required to have a complete understanding of the end to end process from order to invoicing with specific knowledge of the UCC fulfillment process at the State, County and local level
Participates in the development and success of organizational strategy by staying abreast of the direction and business philosophy of WK and CLS; continually reviewing current Business Development Schedules and Plans; maintaining knowledge and awareness of current processes and best practices and their impact on the industry; engaging in in-depth and on-going analysis of departmental services, processes, and customer preferences; understanding the overall needs of the business unit and what factors contribute to success; monitoring department metrics; assimilating data; identifying relationships and trends in the data as well as factors influencing results; determining solutions to maintain or improve customer satisfaction, increase revenue, and/or decrease expenses; developing and driving team initiatives; monitoring execution of initiatives; gathering follow-up data for analyses; tracking revenue and receivables against plan; identifying and communicating shortfalls or upside, along with likely causes, early; developing continuous audit and control mechanisms; ensuring initiatives fit the overall Business Development Plans (BOP); and ensuring all activities meet or exceed organizational requirements for management, health and safety, legal stipulations, and general duty of care
Manages and leads a team of professionals by establishing standards and setting clear goals and objectives; conducting daily huddles for information sharing; assisting with and facilitating team meetings; monitoring work flows and dashboard to ensure load is evenly distributed throughout the team; reviewing reports daily and implementing actions to meet team goals; monitoring key performance indicators; analyzing the data for patterns or indications of performance slippage; documenting and discussing performance issues with underperformers; providing additional training and work opportunities to resolve issues and develop talent; working with HR Business Partner to establish Performance Improvements Plans (PIPs) and proactive hiring plans; working with Talent Acquisition team to fill open positions (e.g., providing information on candidate requirements, interviewing job candidates, making decisions quickly); recruiting, developing, motivating, and retaining a high performance team; making staff changes and additions with speed and quality; and facilitating the on-boarding and training of new team members to shorten learning curves
Drives overall customer satisfaction and organizational success by working collaboratively and directly with customers, internal, and external resources and partnering with service teams to deliver solutions that exceed customer expectations and minimize customer impacts; building customer interest in products and services offered by the organization; facilitating the collection of competitive information to monitor business opportunities and trends; forwarding client information and potential sales leads to sales teams and/or service teams; advising on Assembly & Fulfillment of delivery specification identifying gaps/issues where current products do not meet client requirements; communicating gaps to IT to translate unmet client requirements into business and functional specifications; managing client expectations on the timing, delivery and scope of upcoming product enhancements; providing feedback on the effectiveness and soundness of department policies and procedures; and engaging corporate resources (e.g. Sales, Marketing, Service, IT) as appropriate
Participates in the departmental workflow as situation dictates (e.g., staff levels, training needs, office make-up); understanding workflow and having knowledge and working ability to step in and support teams as needed. Be fully aware of working scenarios and able to act as an advocate for the team and clear road blocks as needed
Develops, analyzes, and responds to department trends by identifying metrics and strategies for evaluating success (e.g., business cost savings, cycle time reduction); tracking key performance measures; developing testing strategies; collecting and assessing the relevance and quality of data; verifying data integrity; correcting or normalizing information for decision-making; recommending improvements to existing reporting metrics and formats; and using the results of the analysis to continually refine strategies (processes and procedures instead of strategies)
Develops and participates in and maintains the department-wide process improvement programs and best practices; suggesting improvements to workflows; providing ideas for network enhancements; implementing strategies for process improvement to meet organizational performance plans; monitoring, measuring, and reporting on process management issues, opportunities, development plans, and achievements; compiling metrics to measure quality and productivity of strategies; and ensuring all activities meet or exceed organizational requirements
Represents department in cross-organizational activities by serving as an expert liaison between the fulfillment team and service and sales teams to deepen the knowledge of the entire business operation (e.g., bridge fulfillment and service knowledge gaps); collaborating with offshore counterparts on day-to-day responsibilities, standard operating procedure maintenance, inquiry support, and on-going training (if applicable); regularly interfacing with internal resources (e.g., Service Teams, Sales, Management), and external resources (e.g., Off-Shore Teams, Secretaries of State, Clients) to ensure success; providing insight and expertise on special projects; and collaborating with peers and management to develop and advance company-wide initiatives and strategies
Develops a high-performance team to maintain WK CLS' position as an industry leader by motivating and retaining top performers; providing training to resolve issues; developing talent; mentoring and coaching all members of team; adapting the team structure to meet business needs (e.g., staffing, allocating resources, delegating); ensuring teamwork; and consistently honing team member skill sets that can be leveraged to achieve current business goals
Manages departmental expenditures within agreed budgets by monitoring the financial resources required to support the personnel expenses of the department; responding to questions about budgets and future monetary needs; partnering with the Territory Operations Manager for budget approvals; authorizing, tracking and reconciling spending; and justifying and securing unplanned resources
Participates in organizational activities to meet or exceed company objectives by applying knowledge and expertise to special projects and initiatives that will help drive profitability and growth (e.g., national projects); participating in strategic discussions with organizational leadership; sharing analytical, quantitative, and conceptual insights to enhance the organization; identifying opportunities to collaborate across groups and/or leverage partnerships; collaborating with peers to develop and advance company-wide initiatives and strategies; participating as a functional member of committees; and serving as a business leader, thought leader, and role model within the organization
Self-involvement in additional opportunities outside the scope of operational work: system testing, project lead, adjunct professor, etc
Industry related customer service experience preferred

Team Lead Resume Examples & Samples

Lead and manage multiple projects using Ellucian’s rapid deployment methodology by managing to scope, communicating project status, root cause analysis and escalation management
Serve as subject matter expert for assigned projects
Develop and maintain effective working relationships with team members, client stakeholders, and peers
Translate customer's business needs into project requirements. Based on experience, anticipate and mitigate risks and identify opportunities
Manage activities of customer and resources to deliver a fully integrated solution
Act as a shared point of contact between internal and external stakeholders
SaaS Implementation Experience/Knowledge
Ability to communicate to C-level executives both internally and externally

Team Lead Resume Examples & Samples

Work jointly as part of area leadership team (Process Engineer/ Process Tech, Maintenance Tech) to create reliability strategy for area of responsibility
Support recruitment and hiring of new associates
3-5 years of experience in manufacturing at Mars or

Team Lead Resume Examples & Samples

Leadership – Management - Effectively manage and develop human resources
Business Plan Execution – Provide 1st level support and Management
Operational Management & Improvement - Maximize the operating efficiency of the businesses
Relationship Management - Develops and maintains excellent partnerships to influence and support a new and innovative business services that impact the bank and its customers
Working knowledge of key systems and administration (e.g. FFT, Intralink)
Experience working in a customer service environment
Demonstrated ability to build high-performing teams
Ability to prioritize and orchestrate tasks and remove impediments

Team Lead Resume Examples & Samples

1 plus year of management or team lead experience
Coaching and training
SalesForce experience is a plus
Finance or call center experience is a plus (this is a production team)
Reading, writing, arithmetic, good communication skills, PC and word-processing skills, and working knowledge of the company products

Team Lead Resume Examples & Samples

Owning escalated customer contacts and leading the effort to satisfactorily resolve them
Performing deep dive analysis on selected customer contacts to gather lessons learned, then use that information to update internal reference materials and processes
Providing prompt, efficient, detailed, customer-oriented service to AWS customers
Working with other customer support teams to ensure a consistent and high-quality level of support
Driving projects that improve support-related processes
Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams
Acting as an advocate for our customer, reporting and acting on observed areas for improvement
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Assisting with customer communication during AWS critical launches and support events
Assuming responsibility for developing detailed knowledge about specific product lines and features
Making sure internal knowledge reference pages are updated
Ensuring the front line Technical CSAs are adequately trained at all times
Experience in Leadership Positions
Experience in Technical Support
Experience in Customer Service Management
Experience with Project Management
Strong fluency with Web Technologies and the Internet
Experience taking ownership and driving resolution on escalated customer issues
Ability to summarize technical information and guidance into training and reference material that is used by large numbers of contact center agents
Ability to work weekends and/or evenings
Strong fluency with the English language
A drive to dig into the details of a system or process to solve customer problems
Some college experience in a technical field
Proven success in a fast paced support environment
Experience building or hosting a website
Known as the go-to person in your family for technology related questions
Strong technical support ability and aptitude in a distributed computing environment which also includes supporting end user desktop applications and tools
Experience in Quality Assurance / Quality Improvement

Team Lead Resume Examples & Samples

Support the vision, direction, and culture of the global advisor team
Support individual and team performance expectations and goals
Provide individual coaching feedback sessions to support performance deliverables
Monitor real time service levels, key performance indicators and schedule adherence
Serve as a role model for advisors
Improve quality and value add service through innovating and simplifying process
Report directly to the advisor operations manager, the lead will be responsible for level four advisors and provide real time support and feedback to build a high performing team
Identify and eliminate barriers for advisors by innovating and simplifying processes
Carry out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; and effective conflict resolution
Communicate policies to associates and become the primary information source for staff; follow up to ensure compliance and consistency; take corrective action as necessary and document the issue and actions taken
Develop and achieve performance goals and objectives in order to achieve Connections customer promise expectations
A “hands on,” “roll up your sleeves” mentality
Strong internal team and external customer focus
Bias for Action, strong work ethic, and a desire to achieve excellent results
The ability to connect and positively interface at all organizational levels
A passion for inventing solutions and process improvement
Ability to work alongside our shift patterns to provide assistance to all employees
Bachelor’s degree from an accredited university or two plus years Amazon experience
Direct experience in Contact Center Operations (Customer Support in a Sales, Tech, or Employee Services/Relations department)
Experience working with confidential information and exercising professional judgment
3+ years HR experience or related experience
Strong analytical and reporting skills
Indirect influencing skills and comfort interfacing with internal stakeholders
Knowledge of Six Sigma/Lean Processes
Ability to be flexible in shift assignments and work areas
Exceptional skills in data manipulation and analysis
Ability and desire to relocate to take advantage of future growth opportunities
A passion for creating the most engaged work environment for the people who seek to delight our customers every day
Demonstrated ability to thrive in a fast paced, constantly improving and innovative work environment
Fluency in another EU language

Team Lead Resume Examples & Samples

Continuous Integration
Unit Testing & Test Driven Development
Payment system integration
MEAN stack
VBulletin knowledge
Wordpress knowledge

Team Lead Resume Examples & Samples

Responsible for assigned production areas to ensure daily goals are achieved at the lowest cost
Minimum 3+ years in a fast paced, high volume distribution or warehouse environment
Material handling equipment – floor sweeper, stretch wrapper, workstation PC, Printers, RF guns, printers, label printers
Must identify and report problems in a timely manner. Avoids conflicts. Meets or exceeds commitments. Welcomes balanced feedback
Contributes to building a positive team and puts success of the team above own interest

Team Lead Resume Examples & Samples

Provide solutions to meet the defined technology and information needs of the business, delivering to time, budget and quality to
To ensure consistency of technology usage across a programme, by continuously reviewing existing toolsets and code, suggesting
To continuously improve the technical competency of the platform and/or project team, by establishing relevant training, actively
Provide input to line managers in respect of individuals’ technical performance
Mentor, coach and train software designers, engineers, suppliers etc. to enhance the technical capability of platform
Inputs to Programme/Project manager for high quality /accurate estimations to go into financial planning
Please delete inapplicable ones

Team Lead Resume Examples & Samples

Handle all returns courteously and professionally
Demonstrate knowledge of store products with a focus in cosmetics and jewelry areas
May be required to unpack merchandise from vendor boxes and remove merchandise from plastic bags and packaging
Mark correct price on merchandise based on price changes with respect to mark-ups and markdowns
Execute set-up and removal of signs for the entire store timely and accurately
Support the management team in driving a customer centric, fun and engaging culture
Maintain high customer readiness standards, deliver a clean, neat and easy-to-shop environment
A minimum of 1 year of retail experience, off-price preferred
Effective written and verbal skills, ability to interpret instructional documents, such as reports and manuals
Must be able to function as part of a team and collaborate with team members
Possess a strong sense of urgency

Team Lead Resume Examples & Samples

Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls
Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals
Monitoring, evaluating and adhering to the collector work flow as determined by the responsible manager
Perform talk-offs assist team members as needed

Team Lead Resume Examples & Samples

Helping train new Team Members with on-the-job training
Filling in for absent Team Members, other Team Leads, or Section Managers
Helping resolve issues related to safety, quality, velocity and cost. This can range from material shortages to tool/equipment problems
Participating on continuous improvement teams
Collecting data and updating metric boards as needed
Conducting Performance Improvement Dialogues at the cell level
Helping create and update Standard Work
Monitoring the process to make sure that standard work is being followed
Team Lead must understand the overall flow of the line and the technical aspects of the process and flow for features generated in area of responsibility
Team Leads are both a practitioner and teacher of fundamental CPS principles and are committed to their successful implementation. Responsible for continually looking for and identifying WASRE
They are required to fill in for other Team Leads or Team Members as required for absenteeism, poor line flow, and quality and/or equipment issues to provide a continuous operation
They must be able to handle the pressure of production requirements while maintaining a positive working relationship with Team Members on the line
Team leads must be able to communicate effectively with all those in need of information, including Team Members in Management, Engineering, Maintenance, Quality groups, etc. They are required to report out on the area’s status relative to plan
They bus identify quality, personnel, safety and production issues and work to resolve these issues. If the issues cannot be resolved, the Team Lead must bring them to the immediate attention of the section manager to minimize the given problem’s impact on their areal of responsibility and potentially the section as a whole
Team Leads are responsible for owning the metrics for the given area and are accountable for each operation‘s metric accuracy and timeliness of their reporting
They own the area’s current state Value Stream Map. They partner with the Section Manager in implementation of the changes needed to achieve the future state Value Stream Map
They must have the ability to drive Rood Cause identification via data driven part/process troubleshooting within the assigned area. They should be able to review, collect and analyze component, process and machine data in order to determine root cause
They are responsible for generating and working Continuous Improvement ideas related to their assigned area
Team Leads must participate and/or lead Rapid Improvement Workshops for their assigned area of responsibility
They must continually monitor and audit People, Quality, Velocity and Cost metrics for each operation (cell level metrics) in their area of responsibility. This is accomplished via audits of the Team Member’s performance
They are responsible for assisting in the creation, training and implementation of Standard Work processes and documentation
They must participate or lead Process Improvement Dialogs in their area of responsibility
They must be able to communicate effectively with all those in need of information including Section Managers, Team members, Engineering and support groups as needed for the given area to meet performance requirements
Performs daily Operator Performed Maintenance (OPM), Labor Reporting, In Process Validation (IPV), 5S Operations
The Team Lead is required to have the skill and knowledge needed to perform some of the jobs that the Team Members perform in the machining area. The importance of this requirement will vary by area and will become increasingly necessary in the skilled areas
The Team Lead is also required to have proven leadership or facilitation skills
Familiarity with Windows operating systems, Microsoft Office software applications, and SAP is desired
Must be able to work independently and, equally well, in a team environment
Must have good organizational and problem solving skills
The ideal candidate will also have excellent communication skills, and the ability to promote a team atmosphere
Must be willing to attend all internal and external training as required
Certification in 6 Sigma green belt training & a good knowledge of CPS is highly desirable
Must follow all safety rules and work in a safe manner

Team Lead Resume Examples & Samples

Lead and develop Standby Letters of Credit and Guarantee Team, including responsibility for their collective performance. Work closely with the other Team Lead to maximize resources and efficiency
Responsibilities include processing trade finance transactions within rigorous timelines while adhering to rules and regulatory requirements including AML always ensuring that daily compliance with pre-established Business Partner Agreements is met
Verification and release responsibilities within authorized discretion, verification and resolution of correspondence queries always ensuring that daily compliance with pre-established Business Partner Agreements is met
Ensure adherence to Uniform Rules governing documentary credits, as well as government regulatory requirements
Ensure adherence to key operational controls through internal audit and control procedures
Handle highly complex transactions and disputes
Assist manager in assigning authority levels ensuring they are aligned with complexity of transactions
Promote team effectiveness through purposeful focus on doing what is important to build a team and maintain a positive spirit and collaborative dynamic
Assist in communicating compelling vision and secure business unit’s “buy-in” regarding mission and goals
Establish an environment where members actively contribute creative suggestions for the success of the unit
Eliminate barriers so that team can work through challenges and become increasingly effective, including cross-functional teams
Encourage team to identify refinements to processes and initiate best practice activities
Provide technical expertise to internal and external customers and act as SME for your group
Manage and organize workflows through Document Management queues on TPS to meet deadlines and established Business Partner Agreements
Assume some roles and responsibilities during manager’s absence. Host huddle meeting at least once a week
Sound technical competence in all aspects of letters of credit preferably all trade finance products
Sound knowledge of ICC Uniform Rules for letters of credit including ISBP, ISP98, URDG, INCOTERMS etc.…
Comprehensive knowledge of all aspects of International Banking, including international payment methods, systems and settlement practices
Comprehension of general banking practices and the laws/regulations governing financial institutions
At least five years of experience in Global Trade Operations
Ability to lead and contribute to a high performance team
Flexible in working hours and able to cover non-US working days in a short rotation list
Sound P.C. skills
Good understanding of Bank’s products, services, organization structure and interrelationships
Promote effective interaction with internal and external customers
Operates in high pressure, high volume, deadline driven production environment
Good analytical / systems thinking skills
Excellent communication skills (verbal and written)Leadership skills

Team Lead Resume Examples & Samples

Manages the workload of onshore team and coordinates work with offshore team for project success
Ensures all projects are on tracked and resourced accordingly
Collaborates with global team to ensure project needs are met
Quality reviews work to ensure high standards
Provides coaching and feedback to resources
Hires and manages document specialist staff
Provides weekly reports on projects and feedback data
Practical experience - 3-5 years of management experience Required
Experience working with Taxonomy and QA processes
Understanding of PEX methodologies (desired)
Good analytical and logical thinking
Creating and maintaining data reports
Creating and maintaining complex spreadsheets

Team Lead Resume Examples & Samples

10+ years of relevant experience
At least 2 years of experience in Openstack, Cloud orchestration & configuration management tools (chef/puppet etc.)
At least 2 years of experience in scripting (shell, Perl/python)
At least 1 year of experience with RDBMS, Cloudant or Hadoop
At least 2 years of experience in Application development (jsp, node.js)
Proven communication skill
Ability to work across cultures and time zones
Self-starter, willing to learn
Familiarity with AWS and Google cloud API & offering
Experience with RDBMS, cloudant ,hadoop
Knowledge on Docker containers and Kubernetes is a plus

Team Lead Resume Examples & Samples

Lead continuous improvement opportunities for team processes and procedures
Execute support requests and prepare communication to support teams
This includes ensuring the timely involvement of technical support or other appropriate IT staff as required
Provide client support for on call, after hours, weekends, and public holidays when required
Resolve technical issues by using logical, systematic and sequential reasoning
Provide technical support for projects and existing systems in cooperation with other team members including issue identification, log review, job flow dependencies and resolution
Exceptional troubleshooting and problem solving skills and strong batch analysis skills
Hands-on experience on SQL, Informatica and OBIEE are required
Experience with software development lifecycle preferred
A plus if experienced with ITIL, Agile or Lean IT principles
2 to 3 years in Production/Operations Support
Must have the ability to execute on deliverables, establish priorities, meet deadlines and concentrate on detailed information in a fast-paced, demanding work environment
Experience leading people in a functional role, leading in a formal role strongly desired but not required, ideally with experience of: Multi-location teams, Variety of technical/experience levels, Team sizes of 3 to 7 people

Team Lead Resume Examples & Samples

Effectively and efficiently manage the day-to-day operation of the team and communicate foreseen/on-going issues affecting service level, create action plan to mitigate risks
Ensure service levels are met or exceeded and are reported visibly –often
Assist immediate supervisor in coordinating team resources, monitoring team activities and preparing reports
Perform other Workforce Management duties - schedule management, leave management, report management, compliance management and training logistics
Review, collect, and summarize quality control and business reports
Encourage commitment and engagement among team members
Discuss Business Unit feedback on a real-time, daily, weekly, and monthly basis with the team
Create, implement and supervise team/departmental projects to ensure achievement of defined objectives
Conduct meetings to disseminate announcements, discuss policies and calibrate processes
Computer literate – ability to use the desktop computer system
Knowledgeable with MS office application (MS Word and Excel)
Candidate must have a basic presentation skill
Candidate must have a basic coaching skills
Candidate must have a basic BPMN knowledge
Candidate must have a basic WFO knowledge
Excellent written and verbal communication skills. Ability to converse effectively using English language
Ability to clearly understand and act on presented problem statement
Ability to compose a grammatically correct, clear and concise email
Candidate must demonstrate good problem solving skills
Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines
Knowledge on Annuity and Insurance products is an advantage but is not required
Must be able to apply WFO process in the team
Must atleast have a minimum knowledge on the team ‘s indexing process
Must be able to prepare and conduct Operations Report/Governance Report on a timely manner
Must be able to complete all deliverables set by the Divisional and Functional Leads on a timely manner
Good understanding of Key Roles and Responsibility

Team Lead Resume Examples & Samples

Works independently & is fully proficient in applying established standards
Should act as technical interface to customers and is responsible to ensure that projects are executed within agreed schedule and budget to meet the customer technical specification requirements
Should be able to Independently carry out Software Detail Design, Engineering, Application Development, Testing, FAT with customer , Site Commissioning, system Cut-overs
Actively reviews and contributes in project lifecycle. As such, identifies to the customer which information is required
Should be able to develop Functional Design Specification
Should be able to develop project specific standards
Monitors and controls assigned work scope against the project plan, ensures effective change control and identifies risks / opportunities
Ensures that the engineered solution meets project requirements in terms of functionality, standards, quality, and supporting documentation and implementation process at minimum cost by allocating work assignments to project team
Visit to site to get customer feedback and prepare the site execution methodology with EM and team to ensure timely site closure and LSS handover
Ensure group work in compliance with quality / safety procedures. Identify possible improvement opportunities and manage their implementation
Ensure common methods, techniques, tools and products as agreed by the knowledge communities / Process Owner Group (POG) Leaders are being effectively applied and provide feedback for future improvement
Ensures that the implementation of application engineers is reviewed with respect to project standards and quality documents
Ensures that the final deliverable meets the functional specifications of the customer by doing thorough quality checks
Provides troubleshooting, maintenance, site support, and corrective actions for technical issues faced by other Engineering Groups
Usage of engineering tools for optimization of Engineering man hours to improve LGM
Support EM on sales support activities e.g. demo, proposals and estimation
Conducts contract review with EM to prepare requirement analysis for the projects

Team Lead Resume Examples & Samples

Experience leading team activities or projects
Technical Certificate in medical billing/coding, Medical Assisting, and/or medical terminology
Must have demonstrated ability to work in a highly complex environment, able to communicate with clients (including patients, clinicians and physicians) effectively
Demonstrated ability to remain professional, even when working through difficult situations
Demonstrated ability to effectively research and resolve issues, including patient financial accounts, scheduling and registration
Establishes a pleasant environment by using a pleasant tone of voice and maintaining composure at all times

Team Lead Resume Examples & Samples

Lead, develop and strengthen the skills of a team of Financial Analysts to execute a financial agenda with our client
Direct and perform financial forecasting for revenues, expenses and capital spending
Review and present regular financial results packages for management; analyzing performance against forecasts and operational metrics, as well as historical revenue and expense trends
BS in accounting or finance; MBA a plus
Minimum 15 years of financial modeling, planning, reporting and analysis experience, preferably in a product development role
Previous management experience of finance professionals
Experience in financial services industry, regulated trading platforms and emerging global regulatory regimes a strong plus
Ability to work with large amount of data, while succinctly summarizing conclusions for management
Experience partnering with business leadership to assist in business decision making

Team Lead Resume Examples & Samples

Strong understanding of software quality concepts and brings systems thinking to testing
Relies on experience and judgment to independently come up with Test Strategy, Test Plans and Test Cases
Ability to understand end user/product usage scenarios in designing and conducting testing
Understands database concepts, data models and techniques for verifying data
Must be strong in SQL and write complex SQL queries for validating business rules
Validation of data transformations and perform End-to-End data validation for ETL systems
Brings analytical rigor in solving problems and has strong written and verbal Communication Skills
Provide positive influence through behavior, actions and communications
Able to lead distributed team and plan work for team members
Able to plan and incorporate test automation in to Test Cycle
5+ years of software testing experience, we prefer prior experience as a test lead
3+ years of experience working with RDBMs, we prefer SQL Server
Bachelor’s Degree or Higher in an engineering discipline
Agile Environment experience using user stories, providing estimates etc. is a plus
Programming and Automation is a plus

Team Lead Resume Examples & Samples

Ensuring compliance of the Quality Management Systems standards i.e. ISO 9001, ISO 13485, FDA and the In Vitro Diagnostics Directive
Lead the training of your team ensuring they acquire the skills necessary to operate within their roles in a safe and effective manner
Be a role model leader and demonstrate behaviors in line with the 4I values, operations and leadership competencies
Ensure appropriate approvals and adherance of manufacturing processes and associated documentation; to include, but not limited to, Batch sign off, UD’s and the production schedule
Manage and utilize all resources available to you to support the achievement of your teams goals, including people by way of managing holidays and absences by effective mentoring
Take accountability for the results from within your team and responsibility for the decisions you make; ensuring your team members are clear on their responsibilities and roles
Develop your team by effectively managing the PMD process in a timely and effective way. Setting clear expectations with meaningful feedback to encourage continuous learning and improve individual performance and business results
Be responsible for driving and maintaining standards of safety, quality and cGMP within your team in adherence to our operating systems and manufacturing procedures
Lead the tiered meeting process; driving actions and accountability to solve problems and drive effective communication and teamwork both within the team and with appropriate customers
Encourage engagement and motivation within your teams; create an environment that encourages change, growth and development
Write and review SOP’s within the QC department
To maintain full records relating to procedures within the QC lab
To ensure positive, timely and effective communication with production and other support functions
Competent in use of Word/Excel and preferably SAP
Microbiology or a biological degree with microbiological experience
Ability to communicate with others and to work to deadlines
Experience in cGMP or GMP environment
Clean room practice and understanding desirable

Team Lead Resume Examples & Samples

10 years experience in IT software development, and atleast 2 years as a Team Lead
Solution Analysis
Experience with Java
Experience with SQL
Minimum 2-year post-secondary education in IT or related disciple
Ability to learn and use new software applications quickly and easily
Excellent technical documentation skills
Strong analytical skills; ability to root cause data issues
Knowledge of Software Development principles
Strong written and oral and comprehension communication skills
Flexibility, self-motivated, and has the ability to give and receive feedback
Ability to working effectively and collaboratively with others to achieve common goals
Able to multitask effectively
Have excellent time management, task planning and prioritization skills
Able to adapt quickly to changing client requirements
Able to work effectively with minimal supervision
Enjoy working in a self-teaching, learning organization
Ability to build strong relationships with clients and team member
Application Deployment
Application Design
Application Development
Object Oriented Programming
SQL/PL SQL
Technical Analysis
Wealth Management
Web Development

Team Lead Resume Examples & Samples

5+ years working in a service/customer service/sales organization
A minimum of 2+ years’ experience leading teams, managing a team of 10 – 15 direct reports
Demonstrates a proactive approach to team management
Ability to comprehend and analyze client situations and use judgment to help analysts apply the most appropriate solution for the client
Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
Experience in online advertising at a major media agency or publisher

Team Lead Resume Examples & Samples

Experience in understanding metrics and developing them, as required
Experience leading medium, multi-track, fast-moving teams
Three or more years as an operations or team manager
Excellent communication, strong organizational skills
Strong interest in hiring and developing people in their respective roles
Experience with Linux, query languages, and scripting languages

Team Lead Resume Examples & Samples

Education Qualifications
3 years’ team management experience in an international environment
Ability to work on own initiative while in a Team environment

Team Lead Resume Examples & Samples

Provide information for regulatory reporting and audit queries, as required
Follow Bank Accounting Policies security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss or erroneous financial reporting
Adhere strictly to BMO and BMO Harris Banks Finance Standard Policies
Acts as a subject matter expert for Foreign Exchange and Money Market accounting
Interacts with Capital Markets Finance and various level of internal and external Auditors
Assist the manager by performing activities such as coordination and scheduling of work, resource forecasting, quality control, training, team coaching and guidance, research and problem resolution
Act as back-up in the manager’s absence and as primary back-up to team members in the event of absence or vacancy
University degree (BCOM in Finance, Audit or Accounting preferable)
Strong computer literacy, with an ability to leverage technology associated with the job
Strong presentation, written and oral communication skills in English

Team Lead Resume Examples & Samples

Manage logistics and transportation requirements of the Business
Implement strategies to ensure and improve safe, timely and cost effective JPM standards compliant transport services
Risk mitigation and Crisis management
Excellent analytical, communications skills and ability to engage with a cross section of clients, customers and vendors
Strong organizing capabilities
Prior experience in managing transport requirements of large organizations

Team Lead Resume Examples & Samples

Demonstrated leadership skills and ability to influence others to achieve results
Proven ability to take initiative and execute on plans
Ability to communicate clearly
Ability to operate independently, time management and multi task
High energy, enthusiasm and a drive to succeed
Strong knowledge of automotive parts aftermarket industry
Able to work retail hours including scheduled evenings, weekends and holidays

Team Lead Resume Examples & Samples

Work with the customer management and distribution teams in SG CBG to align on business imperatives and drive business outcomes leveraging insights generated from data
Develop existing staff through coaching, mentoring, classroom training and internal rotation to stretch roles
Drive a high level of staff engagement
Provide timely and accurate MIS support to customer management, product and distribution teams, for the efficient and effective management of the business
Provide data-driven insights through ad-hoc analysis for business strategy, new business opportunities, marketing initiatives, product portfolio review, customer behaviour analysis and business operations
Drive customer engagement and marketing effectiveness, by targeting customers with the right offer at the right time/place, leveraging on real-time triggers and predictive analytics
Manage and improve upon the sales incentive scheme analysis/simulation function while maintaining a high level of robustness and control in the process
Develop the analytics talent pool through internal growth and recruitment programs
Build strategic infrastructure to improve and automate data assets, campaign execution and MIS report refresh

Team Lead Resume Examples & Samples

Facilitates daily patient care huddle
Communicates staffing gaps to Practice Manager
Identifies and communicates problems and issues to Practice Manager
Monitors daily mail process
Maintains strict confidentiality
Ensures that referrals and testing are scheduled promptly
Ensures all charges are posted daily
Processes daily/weekly payroll changes
Ensures that the pre-patient visit process is completed timely and accurately
Ensures that copays and patient billing processes are followed
3 + years of primary care clinic support experience

Team Lead Resume Examples & Samples

Provide effective coaching to team members to achieve operational performance objectives
Monitor and evaluate the performance of Claims Processor
Meet and exceed quality and client satisfaction goals to ensure client retention
Minimize errors through effective coaching and support
Ensure all team members obtain the appropriate training and support to best apply their knowledge and skills on the job
Communicate business strategies and results to agents, empowering them with the knowledge to know their standing and contribution at all times
Facilitate team meetings
Delegate team tasks
Create and foster a positive, successful and professional work environment where team members choose to work and achieve their goals
Offer frequent formal and informal recognition
Build solid productive relationships with all levels of leadership and support teams
Resolve operations problems quickly using appropriate procedures and follow up
Provide timely feedback to the Concentrix management team on customer trends, issues and needs that can be communicated to the client to ensure we add value to their drive for customer satisfaction
Assist with taking production/client calls as needed or requested by Concentrix Management
Other Duties As assigned
Must be able to multi-task, troubleshoot and thrive in a high paced and highly challenging environment
Work assigned schedule, which may include varying shifts, weekends and/or holidays

100

Team Lead Resume Examples & Samples

Handles CNX related employee requirements
Performance Coach Triads and performance management
Process Audits for COPC compliance (audits PC’s processes)
Attendance accountability
Issuing of any type of corrective actions
Hiring Screening of new employees
Schedule Change requests (works with Schedule broker)
Ensure employee’s payroll is accurate
CAMP Testing
On and off boarding processing

101

Team Lead Resume Examples & Samples

Manage a team of approx. 15 Customer Service Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded
Strong background in credit card acquisition and process
Manage and strengthen Client Relationship
Act as the first level of escalations and resolve all people issues within the team through regular feedback, One-to-One sessions & Team Meetings/Calibrations
Manage team performance and responsible for the overall development of the team
Institute creative & innovative Rewards & Recognition activities for enhancing team performance and motivation; foster career advancement of the team members within the project or lateral movement
Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc
Handle escalated customer calls and guide/assist the agents to take calls in premium queue and use of customer service tools
Responsible for daily, weekly, monthly reporting to Clients as per their requirement
1 year experience as a Team Leader or its equivalent in a BPO setting
Willing to be assigned on shifting schedule

102

Team Lead Resume Examples & Samples

The Role manages effective internal/external client relationships within a defined area of responsibility
This Role also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business
Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from Payroll Manager or workforce planner
Perform and or ensure completion of quality review check on outgoing work e.g., proof data entry, correspondence, and other tasks within immediate team to ensure quality, accuracy, and consistency Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases Prepare, analyze and interpret complex reports information and formulate conclusions
High School diploma
Ability to work in a fast-paced setting
Schedule flexibility to lead a team that operates in staggered shifts

103

Team Lead Resume Examples & Samples

Resolve issues impacting daily production schedule
Responsible for flow of materials
Train and/or coordinate training
Periodically operate equipment and machines in work centers
Minimum 2 years of work experience
Ability to stand/walk for majority of work day
Associate or Bachelor Degree
Minimum 2 years experience in a manufacturing environment
Prior experience in shop floor scheduling
Previous leadership roles and/or experience
Moderate skill level using Microsoft Word and Excel
Experience using SAP or other ERP systems
Strong communication and problem solving skills
Experience using and implementing lean manufacturing tools

104

Team Lead Resume Examples & Samples

The minimum experience and education requirements for this position are
Significant experience in Personnel Security as to be able to analyze, mentor and provide peer review of team members’ work product
Ability to plan and organize multiple priorities
Previous management experience preferable
Knowledge of DOD processes and procedures

105

Team Lead Resume Examples & Samples

High school diploma required degree preferred
4 years related experience
Strong communication and interpersonal Skills
Proficiency in MS Office
Basic knowledge of Microsoft Office
Coordinates and supervises the daily activities of operations, or business support staff
Administers and executes policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact on work unit operations and customers
Frequently interacts with subordinates, customers and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution

106

Team Lead Resume Examples & Samples

Excellent interpersonal, organizational and follow up skills required
4+ years experience
Proficient in Microsoft office
Applies extensive knowledge and company policies to complete a wide range of assisgnments
Demonstrates expert undeerstanding of all levels of the job family and has thorough knowledge of jobs outside area of responsibility
Takes the lead in effectively applying new processes and skills in accomplishing assignments
May provide technical guidance and training to others
Maintains appropriate licenses, training and certifications
Works on complex problems that require independent action and a high degree of intiative to resolve issue
Makes recommendation for new or revised processes and has a role on the implementation
Adheres to all quality guidelines
Works with minimal degree of supervision. Has latitude to make decisions in exceptional circumstances within established guidelines

107

Team Lead Resume Examples & Samples

Assign process/team members (Operators) to daily work assignments and ensure all required training and certifications are evaluated and complied with for the assignment
Perform regular lean process audits to verify integrity of lean standards
Holds regular engagements and GEMBA walk with operators to facilitate achievement of production requirements, consistency, and teamwork
Provide regular communication, feedback, coaching and ongoing support to operators regarding process
Ensure that an effective communication system is in place through all levels of the process

108

Team Lead Resume Examples & Samples

B.Com with 5 years of experience
Good knowledge of accounting, TDS, Service tax, VAT, Income tax, STPI/SEZ related compliance
Excellent knowledge in MS Excel
Good communication and co-ordination skill
Must be flexible, independent and self-motivated

109

Team Lead Resume Examples & Samples

Bachelor's degree from an accredited institution or experience in lieu of degree
In addition to educational requirement, a minimu of 7 years of related experience to include experience as a former Field Grade Officer with Aviation operations experience and CGSC/ILE graduate is required
Experience as a Department of the Army, Corps or Division level planner/staff officer desired
Attack or Assault Battalion Command, S3 or XO desired
Experience working in combat developments is required
Experience in planning, executing and facilitating Joint Working Groups
Experience as a Team Lead conducting Aviation studies with experience in developing capabilities and evaluating technologies
Direct leadership of a team that authored a Joint Requirements Oversight Council (JROC) approved JCIDS document is required
Participation as a direct team member in the Army Aviation Operations CBA Attack and/or utility aircraft qualification and operational experience is preferred
Former Field Grade Officer with at aviation operations experience and CGSC/ILE graduate is required

110

Team Lead Resume Examples & Samples

20% Assisting general warehouse associates in achieving daily operational goals by responding to questions regarding processes, procedures and trouble-shooting problem areas. Ensuring associates maintain or reach operational goals through use of system checks and visual observation
20% Ensuring all associates operate in a safe and productive manner while following all company guidelines and safety procedures. Includes maintaining clean and organized area completely free from anything creating a safety issue or preventing operational goals being reached. Includes the safe operation of forklifts/pallet jacks
20% Ensuring appropriate training is provided to general warehouse associates on new processes/procedures and proper execution of warehouse duties
10% Partnering with Manager to provide feedback on general warehouse associates overall performance
30% Continuing to perform general warehouse tasks as well as achieving all operational goals
2+ years of general warehouse experience
1 year of lead/supervisory type warehouse experience

111

Team Lead Resume Examples & Samples

Motivation driven and can take the initiative to keep production, as well as; motivate your team
Must be able to train, possess the knowledge and patience to change your presentation so that the concept are understood
Must be able to organized team to produce multiple jobs at once and recognize each team member's strengths, and capitalize on it
Strong Leadership abilities a plus
Safety orientated
Ability to read blueprints, job details and interpret job specifications
Assign job duties and coordinate their tasks in multiple work locations
Adjust job duties of team to meet production schedules
Resolve work flow problems and assist team members as issues arise
Direct and motivate team members
Coordinate with other team members/group leaders/supervisor to reassign team members when needed
Responsible for training of new employees in respect to company policy/safety protocols and safe use of equipment
Responsible to help evaluate employee performance when appropriate
Educate and perform S5 Program

112

Team Lead Resume Examples & Samples

Supervises one or more small work team
Reviews the work of staff, provides feedback as appropriate and bridges the gap between the team demands and the team member’s capabilities
Ensures accuracy, quality, and timeliness of the team's goals and objectives
Assigns and delegates work to staff, and provides appropriate training
Will participate in hiring process, shortlist skilled & stable resources for the respective team
Responsible for meeting assigned schedules and targets
Participates in performance management process for direct reports
Builds, and maintains relationships with internal stakeholders
Acts as primary resource for team work processes
Some experience leading teams desirable
Experience in relevant specialty and/or editing/publishing environment
Some experience managing projects / team and understanding of operations basics
Understands how customers use products and customer requirements
Has basic understanding of production management, processes and interdependencies

113

Team Lead Resume Examples & Samples

Directs and manages the activities of the Finance MDM team such that they align with and positively effect the function’s drive for operational excellence and quality mindset
Leads and manages the master data creation and maintenance tasks of the team to ensure data accuracy and consistency are met
Establishes an excellent working relationship with the business units and within the team
Adhere to KPI’s around Finance Master Data
Run designated reports that will support analytics, data accuracy, metrics and reporting as needed
Maintain consistency, uniformity and accuracy of master data across all systems
Performs tasks necessary to complete the performance objectives
Performs other functions that may be assigned from time to time
Minimum of two (2) years working experience in Master Data Management or in a related field, including at least one (1) year of leadership experience in a shared service environment
Proficient with data management policies, procedures and common technical tools
Self-motivated, results-oriented and has strong desire for constant learning

114

Team Lead Resume Examples & Samples

Meticulously document test results using Microsoft Office, Excel, and Visual Studios. Clearly logging all issues and writing detailed emails and reports for project managers, leads and Developers on major risks and how to reproduce each issue
Pull Networking logs, Memory Dump files, and PC remotes for developers and lead management using different application and scripts
Attend team meetings for tasks and to review problem areas for the X-box One system and test support team. Task different testers with issues received by the Test Support Team for bug reproduction, Log gathering, and support updates
Research and analyze bug database, evaluate tester’s bugs to insure proper established structure is followed as well as identify spelling issues
Conduct standard, functional, and stability testing on different Microsoft devices. Regress documented issues on new builds
Run different test passes and send detailed reports about the day’s build status to different developers, leads and teammates

115

Team Lead Resume Examples & Samples

Reliability and availability of systems and services to meet agreed service levels
Successful implementation of changes
Reduction in the number of problems being escalated to 2nd level through improved skills and processes
No service outages caused by Controller error
Operations processes, procedures and diagrams maintained and adhered to at all times
Cross training conducted to enable improved resource utilisation and realise economies of scale
Management and ownership of 2nd level incident management, escalation and restoration of service
Responsible for resource allocation and supporting eGRC infrastructure during nights and at weekends
Ensure appropriate skills and manning levels are available on shift to ensure the provision of service
Review and approve changes to production services ensuring minimum disruption to services
Manage people issues in the team

116

Team Lead Resume Examples & Samples

Management of day to day operations
Monitor, track and report operational metrics (Ensure that quality standards are met or exceeded)
Handle calls through 1-800 line and/or escalated calls
Escalate program or operational issues to appropriate Operations or Program Manager with recommended resolution
Provide daily leadership, guidance/assistance and support to department personnel
Monitors and manages absenteeism
Process payroll for self and subordinates
Maintain personnel files
Ensure company communications are distributed to CSR in a timely manner (i.e., announcements, changes to policy and procedure, etc)
Communicate department and organizational objectives and goals to direct report
Prepare and conduct performance evaluations/one on ones
Assess individual training needs and ensure needs are met
Monitor and safeguards ISO 9001 standard compliance
Document departmental procedures and work instructions in compliance with quality standards
Regularly review departmental processes and work flows with view of improving efficiency and to ensure compliance with policies and standards
Identity process improvement and implementation in daily operations
Participate in company –wide initiatives (ISO, staff development, policies /procedures, TL Playbook etc)
This position requires a high level of confidentiality in all duties
Schedule could vary based on program need
Any additional duties assigned by management
Education/Knowledge
Communication - Written and Verbal
Self Starter/Proactive
Integration and collaboration skills
People/Interaction
Analysis –Data related troubleshooting

117

Team Lead Resume Examples & Samples

Oversees the development, delivery and evaluation of technical training. Establishes processes for identifying training content and evaluating training effectiveness. Uses specialized software technology to research, configure, maintain, update and develop new and existing media and materials
Oversee and lead others during the execution of a particular phase of a project or aspect of work as relates to personnel issues; cross levels operational resources & personnel to meet rapidly emerging requirements. Provides support for the battle tank and the fighting vehicle as well as how they are employed separately and in unison, which processes may include modeling the strategic deployment process including individual entity level moves reflecting mobilization, deployment and reception, staging, onward movement and integration
May prepare and submit reports, briefs, studies, etc. as required by contract or customer. May create, edit and maintain electronic and written communications
Applies subject matter expertise in a specific area such as the Abrams Main battle tank and the Bradley fighting vehicle to independently review and evaluate customer requirements, recognizing both specified and implied requirements. Interacts with customer to ensure requirements, expectations and associated impacts are identified
Supervise a Safety/Hazmat program for employees
Will be required to work in compliance with OSHA safety policies and procedures, as appropriate
Possess a sense of how soldiers train and operate on a range complex
Preferred experience with the Abrams Main battle tank and the Bradley fighting vehicle
Must be able to obtain a valid state driver’s license and maintain post-driving privileges
Must be able to obtain and maintain a CAC card
Ability to obtain and maintain DoD Secret Clearance

118

Team Lead Resume Examples & Samples

Open and closes the store following proper procedures documented in the opening and closing checklist
Ensure that each customer receives outstanding service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service including safety
Maintain all merchandising standards, display presentation, signing standards and monitor inventory levels in the absence of store management
Work with Store Manager and Assistant Manager in executing the assigned daily goals, tasks and assignments
Maintain adherence to all Company programs, policies, and procedures including Loss Prevention
Performs other duties as assigned by member of management
Follows all Out-of-Stock policies, including the identification of damaged merchandise, proper processing of each piece and the notification of store management to review and approve all disposals
Understand all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures
Maintains a high level of awareness and accuracy when handling bankable tenders
At least 2 years of retail store experience or equivalent required
A high energy, high impact sales floor leader
Exceptional interpersonal skills including solid communication, customer service, and problem-solving skills
Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts
Ability to organize and prioritize multiple tasks in a fast-paced environment
Knowledge of customer service techniques
Team-building skills

119

Team Lead Resume Examples & Samples

Manage and direct the day-to-day operations of associates assigned to support of specific software, hardware, and/or system solutions
Ensure all phases of technical support are properly coordinated, scheduled, monitored, tracked, escalated and/or resolved
Prioritize and schedule work, allocate resources, and monitor progress
Ensure support efforts meet quality standards, promote client satisfaction, and adhere to service level agreements
Act as a resource for questions/issues and serve as an escalation point for solving complex issues or situations
Define workflow and reporting relationships to obtain optimum effectiveness
Identify and resolve team conflict and eliminate obstacles affecting performance
Develop and implement departmental goals, procedures, and standards. Ensure alignment with company goals
Demonstrate a high degree of knowledge about client businesses and objectives
Perform management-related tasks (e.g., staffing, knowledge transfer, KPI reviews)
Background in healthcare, sciences, information systems, or business preferred
Excellent communication and organization skills

120

Team Lead Resume Examples & Samples

Must maintain up-to-date working knowledge of all Egencia tools, process and procedures
Responsible for coaching, mentoring and motivating others to ensure goals and standards are met successfully while maintaining a positive morale
Understand trends and identify service enhancement opportunities; partner with necessary areas to implement resolution
Monitor staff scheduling, employee performance reviews, handle absenteeism and other employee relations issues
Ensure the highest levels of service and professionalism are maintained
Manage the communication of operational policies and procedures to their team, and ensure continued adherence
Conduct monthly one-on-one meetings with direct reports and Team Meetings
Responsible for monitoring scheduling, preparing and conducting employee performance reviews, handle absenteeism and other employee relation issues as applicable
Participate in the interview process of new consultants
Monitor calls, queues, emails, website changes and communicate actions
Handle escalated customer service calls and resolve effectively
Make cost effective business decisions on behalf of Egencia and its clients
Communicate quality and service commitments to consultants in a manner which ensures understanding at all levels (QRGs, training, email and coaching)
Review operational key performance indicators to ensure issues are communicated to appropriate business owners and addressed accordingly
Work with center leadership teams to gauge both consultant and center quality and training needs
Maintain positive working relationships with business partners within Egencia and Client businesses, as well as with all Egencia Contact Centers
Assist in the planning and implementation of new service products, programs and initiatives
Participate in the problem solving process; assist in root cause analysis
Responsible for creating and maintaining a team oriented environment
Responsible for maintaining a positive rapport with all business partners and clients
Represent Egencia in a polished and professional manner; maintain composure in times of stress
Will manage day to day operations and other duties as assigned

121

Team Lead Resume Examples & Samples

High School Diploma or GED; college experience preferred
Must have superior time management and organizational skills
Analytical ability to interpret statistical reports
Strong knowledge of call center metrics and improvement methods
Proficient in working with Microsoft Word, PowerPoint, Excel and Outlook
Must have a minimum of one-year experience working in a call center environment
Must be able to successfully pass our Employee Background Screen which will include credit and criminal background check, previous employment and education verification, as well as a drug screen

122

Team Lead Resume Examples & Samples

Responsible for managing people metrics within the team eg. Attrition, absenteeism, schedule adherence etc
Responsible for daily, weekly, monthly reporting to management as per their requirement
Supporting production agents / SMEs on an inbound priority based queue to answer inquires, live chat, & outbound calling (mostly call backs/follow up voice interactions)
Providing world class customer support (internal and external) and instilling confidence while working on an incident, as well as when the resolution is unknown
Leveraging both internal & external knowledge based system for assisting SME/ agent / customer
Leveraging & escalating when necessary to the appropriate escalation and support groups (less than 5% escalation)
Take escalated calls as needed
9 mo – 1 1/2 year of experience in customer / Healthcare support
Previous experience as a SME
Consistent Achievement KPI and Adherence record for 3 months in previous role
Minimum 1 1/2 - 2 years’ experience in a call center for telecommunication or Healthcare Benefits
Computer (Knowledge)
Good Communication Skills (Spoken & written)
Basic Medical terminology / Healthcare Vertical understanding
Management skills and resource skills
Decision Making (Extreme importance)
SME / Agent / Customer Empathy Skills (Extreme importance)
Workflow / Process adherence experience
Active Listening (Oral comprehension, Oral expression) (Above Average)
Multi-tasking for customers, client, SMEs, agents and management
Analytical / Logical thinking
Advanced Interpersonal Communication skills
Troubleshooting analysis
Dependability (Extreme Importance)
Interpersonal Skills and Teamwork (Extreme Importance)
Care for Customers / Agents
Drive & persistence
Learning & knowledge

123

Team Lead Resume Examples & Samples

Ensure accurate processing of revenue reporting as per agreed time lines
Ensure all the billing and requested adjustments are processed accurately and as per agreed time lines & SLA
Customer statements are updated and available with proper integrity, timeliness and accuracy
Direct preparation and review of work-papers for internal / external auditors
Define, implement and monitor standards and policies to ensure adherence to GAAP, IFRS, regional business requirements, and SOX requirements to minimize liability and risk
Direct process to ensure proper controls are in place for the team and direct efforts to ensure team productivity is measured, scored and communicated according to standards. Oversee resolution of discrepancies and advanced systems issues
Actively manage the business continuity and disaster recovery plans for the regional process
Defining KPO of team members
Mid Term & Yearly appraisal of team members
Demonstrated experience in resource management (e.g. shift and capacity planning), team performance management, recruitment and training
Demonstrated knowledge and understanding of PeopleSoft or other enterprise financial systems and Microsoft Office
Project management experience in organizing, planning and executing small to mid-scale projects
Experience in leading, motivating and developing people
Experience in working along side a global team
Proficiency in recognizing and resolving problems or inconsistencies in transactions and systems
Demonstrated ability to assess, prioritize, delegate, and meet timelines as necessary for their routine work and various projects
Presentation skills necessary for various level audiences (peers, managers, departments, owners)
This position has impact regarding the prioritization of work and for identifying opportunities for improvement
This position is responsible for meeting SLA
This position is responsible for sorting out escalation and defining process

124

Team Lead Resume Examples & Samples

Run a team of application specialists that are responsible for delivering the best services to our players and internal customers
Represent the team
Understand, communicate, and overlook the team’s performance against defined KPIs
Responsible for the management of a specific portfolio of customers, together with the Support Manager (organizing and facilitating customers meeting; managing escalations; providing visibility into team’s activity and development plans etc)
Draft regular reports for the support manager on the advancement of the team’s work and recommend corrective measures whenever necessary to meet project objectives
Responsible for monitoring and/ or directly managing escalations
Take part in performance assessments in collaboration with the Support Manager
3+ years’ experience within the IT/Customer Support department
Previous experience in IT projects
Flexibility in organizing work
Ability to make complex information accessible and understandable to any audience

125

Team Lead Resume Examples & Samples

Ensure all instrument processing activities are performed according to written Standard Operating Procedures
Assist management with training new hires and yearly recurrent training
Ensure that all instruments are properly accounted for upon return to the facility for reprocessing
Ensure that all parts are included for instruments designed to be disassembled
Inspect instruments for major defects, i.e. broken tips, broken handles, etc
Perform the daily start-up, operation and shutdown of the HAMO unit
Drain sonic daily tank after shutdown
Check tank for instrument parts
Replenish wash chemicals as needed on HAMO
Perform daily and weekly PM’s on all machines
Ensure that housekeeping is maintained per SOP guidelines
Monitor the established performance efficiency and quality criteria of team members
Coordinate physical changes to instrument sets when requested and approved by corporate personnel
May monitor repairs and returns with management
Quality and detail-oriented
Willing and capable of working with others
Have good manual dexterity
Familiar with personal computer/data processing
This job has no direct supervisory responsibilities; however, is responsible for efficient, effective daily coordination of IMS SPD team

126

Team Lead Resume Examples & Samples

Provide oversight and implementation of all computer systems and networks
Experience in implementing operating systems, applications, networks and security within an IS organization
Experience in either building or managing a 24x7x365 NOC and fail-safe technical infrastructures for mission critical company applications
Manage projects relevant to operational concerns and deliverables, produce project plans, assemble teams, and delegate tasks to ensure successful results
Provide support and guidance to the help desk as level 2 or level 3 support for all systems installed
Provide the installation and support of PC and server based software at all Pediatrix locations
Strong customer service orientation and experience. Partner with vendors and other service groups within the IS organization to satisfy customer requirements
Define, implement, and manage wide area and remote network monitoring and access security including network management tools

127

Team Lead Resume Examples & Samples

Ensure that each customer receives outstanding service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
Assists in the recruitment, training, development, discipline, and communication with all store staff
Work with Store Manager in planning and assigning daily goals, tasks, and assignments
Maintain adherence to all Company procedures, policies, and procedures including Loss Prevention
Assist in ensuring all paperwork, reports, new employee paperwork, etc. are timely completed in the absence of the Store Manager
Understands all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures
Must train to become a store manager
Frequent walking and standing
Occasionally exposed to outside weather conditions
Occasional pushing, pulling, lifting or carrying up to 75 lbs
Occasional ascending or descending ladders, stairs, ramps
Constant computer/POS Register usage
Constant receiving detailed information through oral communication

128

Team Lead Resume Examples & Samples

Risk Assessment
Critical thinking using logic and reason
Excellent time management skills with the ability to meet deadlines
Proactive troubleshooting, listening and problem solving skills
Maintain regular and punctual attendance
Ability to work in a fast paced, multi-tasked environment
Ability to interact with a diverse population
Ability to accept and evolve with changes in policies and procedures
Experience in merchant merchant risk

129

Team Lead Resume Examples & Samples

AA/AS Degree (BA/BS preferred) and a minimum of 2 years relevant experience or the equivalent combination of education and experience
One year or more of previous supervisor experience in an inbound/outbound call center environment highly desirable
Demonstrates excellent communication skills
Prioritizes work to meet multiple deliverables and deadlines
Communicates information regarding team performance, employee needs and VOE to more senior management. Presents team data to manager and large groups and effectively responds to feedback
Rewards and recognizes the right behaviors on the team
Demonstrates creativity in seeking new and better solutions
Participates in and may lead call monitoring calibration across with Intuit
Ensures that employees have the development opportunities needed to learn and grow
Continuously assesses and improves processes within their scope and recommends improvements
Excellent verbal and written communication skills including coaching and mentoring
Leadership experience in a similar position that demonstrates capability to lead teams
Knowledge of the client’s products and customer needs
Demonstrated experience analyzing performance data and applying findings to improve and/ or manage individual performance

130

Team Lead Resume Examples & Samples

Service Delivery
Ensure efficient division of tasks among Learning Analysts, Learning Administrators and Reporting Analysts. Maintain awareness of task volumes in order to make sure that completion of deliverables is done within the given Service Level Agreement (SLA)
Address a broad variety of issues and escalated queries. Provide guidance to the team members in answering complex issues
Review existing processes of team members and suggest process improvements if needed
Work with team members through collaboration, openness and training to ensure effective accomplishment of team’s objectives
Contribute to the establishment of strategic plans with long term and immediate team goals and requirements
Ensure that team members create, maintain, and update process documents in line with the current practice. Be the reviewer of those process documents as well
Act as People Manager for the performance management, professional growth and development of the team member
Ensure that any team/peer-to-peer issues that could affect their working relationship are contained and resolved. Act as a mediator if necessary
Ensure that new joiners are on-boarded properly by conducting team induction, assigning team buddies, objective setting, regularization reviews and managing proper cultural integration
Promote an active exchange of relevant information between team members to ensure that knowledge is shared across the team
Ensure that task rotation, knowledge transfers and refreshers are regularly done between team backup members for proper work coverage and maintenance of service levels
Assume ownership of personal development and express to Team Manager the preferred training. Ensure that individual training record is kept up to date
Attend and participate in all scheduled and requested training events
To submit necessary reports required by the Global Learning Support Team Manager and Leader as well as any high level reporting needed by stakeholders
Ensure that reports submitted are accurate and timely
Act with propriety in the use of the business units’ information resources
Use encryption tools as needed
Graduate of any degree
Willing to work in shifts and PH holidays
Additional language skills would be beneficial (i.e. European Languages)

131

Team Lead Resume Examples & Samples

Coach and develop team members in all aspects of performance including, but not limited to metrics and behaviors related to the customer experience
Draft and conduct performance evaluations, may assist in the employment decision, sets performance goals and objectives
Manage employee issues regarding attendance, performance, conduct, and delivers appropriate corrective action as needed
Communicate policy updates and company information through team meetings, huddles and one-on-one development sessions
Documents all coaching/development sessions, utilizing designated tools, in a timely manner
Interacts with cross-functional support groups in order to manage the day-to-day operations
Additional daily administrative duties (e.g., time card administration, payroll, etc.) as required
The list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities, as needed
Demonstrated coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees achieve a high level of success and productiveness
Excellent management skills for the purpose of resolving escalated employee and customer complaint issues
Proven leadership skills to effectively develop, lead, inspire and motivate a high performing team
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relations problems
Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions
Detail orientation, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules preferred
Takes a proactive role in bring about change, applying new ways to develop the business through improved management of people and processes
Ability to work a flexible schedule to meet the needs of the business and performance requirements
Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results
Proficient in the use of all Microsoft Office applications
Yes, Call Center Agents
High school diploma or equivalent experience required, bachelor’s degree preferred
2-5 years Customer Service/Call Center experience
Minimum 1 year management or supervisory experience; call center and sales experience preferred

132

Team Lead Resume Examples & Samples

Provides assistance to the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and providing team motivation to meet departmental goals
Continues interactive communication with each team member, promoting and encouraging a positive team atmosphere
Focuses on continuous improvement of the team, identifies the need for ongoing training, and provides recommendations to management
Audits and monitors employee functions to ensure the quality and timeliness of processes
Prepares and distributes reports for management review
Addresses escalated requests keeping supervisor aware of situation and providing documentation
Creates and updates documents outlining processes and systems within the department
May update Hypertext if used by departmental staff
May attend meetings with other departments to resolve issues and provide updates to the team
May aide staff in reviewing applications and regulate departmental workload
Provides backup to the supervisor as necessary
May research information to determine placement of mail
Performs the functions of team leader for higher level positions that are more complex in nature
Possesses a broad understanding of multiple lines of products, services and client programs
Participates in implementation and setup of new business opportunities
High school diploma required and college degree preferred
Appropriate experience for the position preferred
Excellent written and verbal communication skills to effectively interact with internal and external customers
Excellent problem solving skills to resolve customer service and departmental issues
Demonstrated leadership skills with the ability to prioritize responsibilities
Ability to motivate and coach staff in a team environment
Strong computer skills and the ability to navigate through multiple systems without assistance
Appropriate license must be obtained if necessary for position

133

Team Lead Resume Examples & Samples

Work with stakeholders to refine the requirements for new features with an emphasis on creating a great user experience
Work on and lead a team employing agile strategies in order to meet delivery dates and other goals
Ability to be thorough and detailed oriented in looking at all aspects of the solution including: localization, licensing, scalability, memory management, bandwidth, latency, automated testing, security and compliance
Take ownership of features from prototype / mockups and design documents through to acceptance testing
Must be committed to continuous learning, experimenting and applying cutting edge techniques, technologies, and software paradigms
A demonstrated ability to generate great software design and great code, very quickly, with relatively few bugs
A very fast learner with experience across several programming languages and technologies, with the ability to quickly become an expert on new technologies and approaches
Will be responsible for recruiting, onboarding and performance management of the team

134

Team Lead Resume Examples & Samples

Requirements clarification with customer
Manage Development team with 5-7 members
Take responsibility for end to end project delivery
Mentor Team Leads from other teams
Strong knowledge of modern tech stack of enterprise systems
Experience with design and development core system components
1+ years experience with Drools
2+ years experience of TL/PM role

135

Team Lead Resume Examples & Samples

Possess one of the following degrees or experience requirements: Associate of Science Degree in M&S, Engineering (Electrical, Computer, Systems, Network or Software), Computer Science or IT with at least 4 years of technical experience; a non-technical Bachelor’s Degree with at least 6 years of technical experience; Bachelors of Science Degree or higher in M&S, Engineering (Electrical, Computer, Systems, Network or Software), Computer Science or IT with at least 2 years of M&S technical experience; or at least 10 years of M&S technical experience
TS/SCI (SAP/SAR as needed)
Proven Knowledge, Skills and Abilities (KSAs) of a Senior Analyst with five (5) years of demonstrated experience in cyber operations (~2 years Offensive Cyber Operations, defensive, DODIN)
Prior experience with Air Operations Center Operational Planning and Non-Kinetic Integration
Management Level Professional IT Certification (DoD Directive 8570.1M IAT-III, CISSP/CISM etc.)
Prior experience with USAF/Joint Cyber Operations and Exercise Planning (specifically RED FLAG)
Prior experience with the Cyberspace Weapon School curriculum

136

Team Lead Resume Examples & Samples

Experience in FATCA and CRS tax compliance
Excellent analytical, organizational and problem-solving skills
Detail-oriented with the ability to prioritize and organize workload
Client focused, both internal and external
Experience in people and team management
Adaptive, flexible style; able to work in a challenging, dynamic, fast-paced environment
Ability to manage multiple tasks simultaneously and with accuracy
Excellent record keeping and document organization and retention skills
Strong PC skills: Microsoft Excel and PowerPoint
Public accounting background
Masters in Tax preferred
Experience with Investment Management and/or Financial Services; Hedge Fund specific a plus

137

Team Lead Resume Examples & Samples

Minimum 4 years’ experience with day to day functions of middle office, clearing/settlements as well as fee accruals and accounting background
Perform and oversee all processes related to executing fees, clearing fees, financing fees that are paid in arrears, reconcile them and pay them in a timely manner
Liaison between clients' trading desks, prime brokers, exchanges and counterparties to ensure efficient resolution of breaks and open reconciling items to guarantee timely payment of these bills
Monitor SLA’s that have been agreed to with the desks and brokers and make sure all of them are met, any escalations have been provided to the client
Resolve any open breaks on a monthly basis and provide a fully audited summary to the client every month
Work with Client On-boarding team to facilitate transition from startup to parallel testing to live production for any new brokers or fees based on new relations to the street
Train new hires on systems, processes and procedures
At the direction of senior management, responsible for the successful implementation and interpretation of plans, policies and procedures for operations business
Experience in exchange traded securities settlement operations and fees audit required
Knowledge of basic accounting principles and procedures, thorough understanding of financial markets and instruments as well as the settlement of them
Proficiency in Excel and Microsoft Word (or related software), and experience with working in a database
Strong knowledge of settlement procedures, financial markets and instruments preferred

138

Team Lead Resume Examples & Samples

Minimum 6+ years of experience in General Ledger accounting & Asset Accounting
Experience in working with Excel, Access and Power Point are required
Preferable experience in working with SAP Exposure to GL, AP, AR, FA Module
Lead and Manage a team effectively
Ability to guide and improve the competence of the team
Ability to lead a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
Recruiting the right candidate for any open vacancy
Good Cooperation with Volvo Group Partner
Preparation of financial reports
Daily contact with clients within assigned area of responsibilities
Ensure adherence in internal control and compliance of external audit requirements and participation in internal and external audits
Understanding of Interfaces and impact on financial statements
Monitoring and analysis of business transactions according to IFRS and Volvo Group Financial Policies and Procedures

139

Team Lead Resume Examples & Samples

Drive compliance in the work area in line with H&S, GDP, GMP and Quality requirements
Ensuring that there is good housekeeping in relevant cells
Ensuring that resources are available for the team to produce Quality and on-time, products and/or services
Fully utilise the performance of the work area, through a clear understanding of all the process steps and harnessing of the product builder inputs
Coach and support the team members to ensure that they are capable of achieving targets both in terms of quality and output. That there is a clear understanding of expectation and that any issues they may have are dealt with proactively
Support / drive continuous improvements in the work area, through problem solving, daily team meetings, focusing on issues and problems that impact production
Seeking help for the team from support staff when problems cannot be solved within the team e.g. Group Leader, Quality, Engineering, and Supply Chain etc
Support & identify any updates to work standards as necessary for changes or improvements that take place
Ensure that a training / cross training plan developed and maintained to ensure flexibility and full process cover
Make certain that operators do their jobs according to standard work, and ensure that the lines are balanced to attain required levels of performance
Ensure that any absenteeism or performance issues are dealt with or highlighted in a timely manner
Report All HR issues to the Group Leader immediately
Perform cycle counting of relevant WIP/materials within the area
Perform TMS for direct reports
Any other duties that may be assigned from time to time.Job

140

Team Lead Resume Examples & Samples

Assist Director – India Operations in ensuring safety and security of Company’s employees, assets and business operations in India
To assist site teams in India, or as directed, in the management of incidents that may impact employees’ safety or business operations
Assist Site Managers and Site Teams in India, or as directed, in preparation, updating and implementation of Emergency Response Plans
Assist Director – India Operations and the Canary Wharf Crisis Support Center in Crisis Management and with incidents occurring in India
Initiate event notifications related to incidents in India that can or are likely to have an impact on employees; travelers and business operations
Coordinate and conduct training of Site Incident Management Teams (SIMT) in India to ensure readiness and execution of S&P Global’s Crisis Management Plan. Manage development and execution of training, drills, exercises and educational updates
Provide executive protection to senior executives of S&P Global traveling in India or elsewhere as directed
Take on the training activities and performance evaluations of the contract security guards hired by business units for building security
Carry out Security surveys of offices in India or other places as directed by the security department
Provide Security Awareness; Basic Life Safety Training and Basic Fire Safety Training to employees and contract security personnel as needed or directed and conduct of evacuation drills in India
Oversee the contract security operations, training and hiring for locations in India, prepare and maintain Building Security Operations Guide and review it periodically to ensure that it is current
Conduct investigations and support business units in their internal investigations as directed
Recommend selection of suitable security and surveillance devices including access control systems
Plan and implement security and surveillance projects at sites in India along with Associate Director Global projects
Manage project vendors during planning and implementation stage and till the projects’ go live
Provide Security Awareness; Basic Life Safety Training and Basic Fire Safety Training to employees and contract security personnel as needed or directed
When available respond to medical emergencies and ensure medical emergency personnel are notified and they respond
Conduct regular research into security related ongoing and developing global issues that may impact S&P Global’s employees and operations and offer unbiased assessments
Must have a fair knowledge of various terrorist organizations operating within India and their modus operandi and how their operations would impact S&P Global’s employees, travelers and operations in India
Take on admin responsibilities like managing stationery vendors, office supplies, phone bills, etc
Manage transport vendors and their accounts
Maintain a healthy working and professional relationship with the management and specifically with admin/security reps of the business units
Fill for the second Team Lead (Manager) for all his defined roles within India as and when required or as directed to do so
Complete any other security assignments as director by Director – India Operations; Vice President, Global Security & Crisis Management
Hold minimum a Bachelor’s degree from a reputed institute and preferably also a management degree
Must have at least 16 – 18 years’ experience in a Corporate Management/ Private Sector level position supervising people, preferably in the areas of building operations; crisis management, emergency response, crisis communications, corporate security or business continuity, handling technology projects (access control and surveillance systems)
A global perspective
Must have a research oriented thought process and interest
Security Experience or Police/Armed Forces Experience/ Security Professional
Strong Management and communication skills – both verbal and written. The ideal candidate should have a strong management background in either the public or private security sector
Strong inter and intra-personal skills
Strong at developing professional relationships and have supporting and not authoritative attitude
Be honest, loyal, committed, intelligent and highly motivated individual with highest integrity
Approachable/ Confident in a Corporate Environment
A disciplined, calm under pressure demeanor, conscientious and responsible attitude toward work, able to prioritize and handle tasks in an efficient manner
Experienced in Security Systems, Fire Prevention Systems and CCTV operations
Be conversant with building operations
Be computer literate
Experience in dealing with and developing relations with the Emergency Services, Police, Fire department
Possess basic knowledge of accounts
Be prepared to work in a 24 x 7 work environment
Must be an effective problem solver, a team player and have the ability to work under extreme pressures
Work flexible hours and be able to travel extensively and or relocate anywhere in India or as directed by the department head

141

Team Lead Resume Examples & Samples

Inspects materials and products to verify conformance to specifications and directs setup and adjustment of equipment / machinery. Reviews the shop order to ensure the proper items are brought to the line to complete a specific Shop Order
Recommends measures to improve productions methods, equipment performance and quality of product. Identifies and resolves day to day work problems or assist Management in solutioning problems. Ensures that that items produced and package meet all Quality standards
Interprets engineering specifications, prints and job orders to workers and assigns jobs between areas. Report to Managements Status of work related issues on frequent basis
Coordinate the activities of personnel and the training of new and experienced workers in the operation. Ensure that job items are properly staged
Assign personnel to efficiently produce items being built. Review the daily work schedule or Production Report to become familiar with work to be accomplished for the day, and report any barriers promptly accordingly
Responsible for housekeeping, safety, and shift communications including removal of material and equipment at the end of a job and validating the counts of returned raw goods and defects
Working from drawings, route sheets, charts,
Trains to perform secondary operations, such as cleaning and deburring, to
Trains to operate vacuum lifts and overhead hoists to move material and
Three (3) months to one (1) year of related machine
Requires a basic understanding of

142

Team Lead Resume Examples & Samples

Lead a team of engineers performing Simple Service Request or MACD activities
Maintain and utilize knowledge base resources to ensure adherence and compliance to documented processes and procedures
Preform ad-hoc analyses and provide training to less experienced engineers
Build and maintain productive and reciprocal relationships with customers, partners, and internal teams
Act as a focal point and escalation contact for resolving dissatisfied or difficult customer issues
2 Years' experience as a team lead over a technical supported team
Working knowledge of Cisco Collaboration and/or Foundations technologies
Familiar with ITIL Process guidelines, focusing on Request Fulfillment
Time management skills and ability to manage multiple projects concurrently
Proven planning, prioritization and organizational skills
Ability to manage projects and drive action items with customer and cross-functional peer groups
Demonstrated drive for continuous learning

143

Team Lead Resume Examples & Samples

Review and understand daily operational requirements with area Supervisor
Participate in the planning, coordinating and overseeing of daily activities in the area
Provides direction to associates on schedule and daily tasks
Assign special job functions based on daily plan and requirements
Perform and train new employees on basic picking and packing procedures and departmental standards
Process and put away all incoming product receipts following established operating procedures
Write up all damage and part case on a daily basis
Manual SAP transactions during operations
Flexibility with time/hours during operations
Check orders/Ship orders accurately
Perform inventory cycle counts and manual inventories
Operate material handling equipment (pallet trucks, forklift and reach truck)
Operate RF equipment for receiving and cycle counting
Follow all SOP guidelines related to various functions and general warehouse
Provide backup and assistance to other areas of operations as needed
Maintain and enforce safety procedures
Maintain and enforce security procedures
Ensure general housekeeping standards are maintained and documented
Demonstrates required competencies on a consistent basis
Demonstrates company values on a consistent basis
Complete forms and reports as required
Lead and assist employees in time management and process effectiveness
Maintain high level of communication with supervisors and coworkers
Minimum 3 years’ experience order filling/processing and storage or 6 years’ experience in warehousing/distribution order fulfillment
Minimum of one year experience leading teams in Distribution or Manufacturing
Computer literacy in the Microsoft Office Suite
Stringent guidelines must be followed to ensure product integrity is maintained while in transit and during storage
Data entry skills and SAP software experience is required to perform processing responsibilities
Other duties as required to support warehouse operations at any capacity
Dedicated, team player who is quality and solutions oriented

144

Team Lead Resume Examples & Samples

Strong process improvement experience
Strong internal and external customer service experience
Fundamental accounting skills and experience with debits & credits, reconciliation, etc
High volume A/P & invoicing experience including paperless is highly preferred
Ability to collaborate and meet / exceed deadlines
Strong coaching and employee development experience highly preferred

145

Team Lead Resume Examples & Samples

Bachelor degree (preferably in Logistics, Operation, Engineering or related field) preferred
Previous distribution or operation analytical experience is highly desirable
5 plus years of experience
Strong operations, modeling, and financial skills essential
Change management experience desired

146

Team Lead Resume Examples & Samples

Ensure that assigned infrastructure at the client is configured, installed, tested and operational
Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Take full ownership for managing the incident to resolution within the service level conditions
Provide telephonic support to clients when required
Act as a people manager to a team of Network Engineers, take responsibility for the operational management of the team, create and execute plans and report on team activities in the required forums. 6. Produce breach and other reports that are necessary for the correct operation of processes
Information Technology Degree
CCIE Qualification
Demonstrate solution and service knowledge
Possess sound knowledge of communications infrastructure and systems
Demonstrate problem analysis and solution formulation skills
Demonstrate service orientation
Demonstrate excellent attention to detail
Demonstrate proactive management
Possess extensive knowledge and experience in Network Management including configuration and implementation
Possess strong general knowledge of networking, IT systems, security, servers and firewalls
Possess leadership skills
Demonstrate the ability to adapt to change and to think innovatively
Display good verbal and written communication ability
Demonstrate the ability to engage with a variety of stakeholders
Possess good planning and time management ability
Demonstrate the ability to cope under pressure
Passionate about enterprise-level IT solutions with a limitless willingness to learn
Demonstrate attention to detail

147

Team Lead Resume Examples & Samples

Responsible for performance management, leadership, and training of team members
Possesses a basic understanding of the insurance industry
Able to assist with all aspects of the service for Willis Clients
Able to assist with the implementation of new clients
Able to assist with the maintenance of client files and administrative documentation
Document client conversations and meeting notes
Able to assist in providing information and answers client questions relative to administering insurance accounts under supervision
Support business development by maintaining team and proposal information such as bios, example presentations, etc
Implement and maintain various Willis tools
Requires supervision and guidance
Receives direct instruction
Work requires review of output by supervisor and/or direct “customers” of the process
Non client facing
Supports the client service teams
Ability to work on team
Effectively communicate in verbal and written formats
Assist with various special projects as needed
Competency in Microsoft Word, Excel and PowerPoint
License not required
Prior insurance industry experience preferred
Proficient in Microsoft Excel, Word, PowerPoint and Outlook
Ability to prioritize tasks and meet project deadlines
Effective Communication skills in a team setting

148

Team Lead Resume Examples & Samples

Supports campaigns that drive overall product sales/growth (NBB, Cross Sell / Upsell programs)
Assists in identifying market opportunities and deeply understanding target segments to evolve and help execute the campaign strategy, product positioning & messaging. Supports delivering efficient and effective programs that result in high-quality sales leads or advancing existing pipeline opportunities
Supports the demand generation manager in defining the marketing plan & annual calendar to drive demand for products and then supports the execution of those campaigns to accelerate leads through the funnel to deliver qualified leads that result ultimately in revenue
Collaborate with product marketing to develop a deep understanding of the buyers and buying stages to generate a campaign messaging strategy that increases demand
Assist in define & lead the tactic and channel mix development and project managing the multi-channel campaigns working collaboratively with shared support teams to execute initiatives
Support overseeing the H-Cloud website as a lead generation tool – monitor and analyze web traffic and provide solutions and suggestions for increased effectiveness
Develop & oversee nurture programs
Communicate campaign efforts to management, sales teams, cross-functional marketing teams and Client Services teams for organizational alignment. Work with sales operations on sales process & sales enablement
Analyze, benchmark, and report on performance metrics, marketing initiatives, and sales results to product and customer marketing
Create campaign assets and have good writing skills
Oversee tradeshow, partnership implementations, product webinars & seminars/online demo strategies as key campaign streams
2 - 3 years marketing experience in online marketing with software, SaaS-based, or technology products and at least 2 in demand gen. Prior B2B experience ideal
Bachelor’s degree in Marketing, Business, or a related field
Experience in digital marketing a plus
Relevant proven experience developing high-impact business growth generation programs and strategy setting
Specific experience with conferences and events, including experience with an event over 1,000 attendees a plus but not required
Experience with marketing automation and CRM programs, such as Marketo and Salesforce.com, preferred

149

Team Lead Resume Examples & Samples

Assists Supervisors and Managers with coaching, and helps develop new agents or low performers
High School Diploma or GED required; college degree preferred
Ability and willingness to assume responsibility for producing desired results through other people
Ability to demonstrate and communicate best practices to others effectively

150

Team Lead Resume Examples & Samples

Manages the activities of the development staff, including forecasting, time tracking, vacation planning, goal setting, employee evaluation and career development
Works with other developers and business analysts to develop, design and write applications systems and programs
Monitors and reports project and support progress, problems and solutions in a timely manner. Follows through to ensure dollars and time estimates are realized within planned limits
Effectively communicates to department management and business sponsors the status of projects and issues as they relate to the development process
Provides clear, consistent, regular communication with all project stakeholders at all levels, including presentations to senior management, creating agendas and meeting minutes
Responsible for understanding system requirements, tasking and estimating features, and following work management life-cycle processes such as keeping work items current in TFS and Service Now
Understands and utilizes complex branching and merging strategies
Understands and implements version control, small check-ins, labeling, versioning and deployment best practices for both source code and database deployments
Develops software code that conforms to IS&T standards for quality and conformity
Develops and implements unit test plans
Creates technical documentation including approach documents, impact analysis, and physical and conceptual topology and component diagrams
Provides guidance and assistance to the applications users and support teams on all aspects of application deployment, training and support, including: Installation, Configuration, First and second tier support
Identifies and resolves project issues, including issue tracking and escalation
Actively participates in applications planning/strategy meetings and provides input on the most appropriate and effective use of applications
Undergraduate degree or equivalent experience in system analysis, programming, project implementations and technical management is required
Fluent in C#.Net/Angular/ASP.NET
Strong OO skills and applied knowledge of software design patterns
Minimum Three (3) years of experience with Sql Server 2008+
Minimum of Three (3) years of experience leading and/or managing application development efforts with at least two (1) year in a supervisory capacity
Excellent skills and considerable experience in interpersonal relationships including managing, motivation, and setting policies for technical staff is required
High developed skills in written and verbal communications, ability to work in high pressure production environments, manage to budget, manage to schedule and ability to working with senior management are required
Knowledge of Design Patterns and Best Practices
Oracle is a plus
HTML/CSS

151

Team Lead Resume Examples & Samples

To ensure the accuracy & timely delivery of activities to achieve Green SLA
Ensure adherence to SOX requirements and Indirect tax laws in process activities
Knowledge of relevant provisions and applicable tax laws are preferable
To provide Information to internal & external auditors
Demonstrated ability to lead, motivate and develop the team (4-6)
Experience of 1-2 years in Team Lead position

152

Team Lead Resume Examples & Samples

Administer regular evaluations and performance improvement plans
Create and partake in regular follow up discussions with agents about their performance
Provide on the spot and scheduled training and coaching for the agents
Monitor individual and team-wide Key Performance Indicators such as: Ticket comments per hour, individual customer satisfaction scores, quality control scores, attendance adherence, etc
Develop contests, awards, and themes that increase agents’ loyalty and focus
Communicate positively with agents and escalate issues to management
Work independently and with minor supervision
Handle administrative internal tasks
Maintain hours tracking
Fill in for team lead when necessary
Report into project leads
Proven leadership skills, including demonstrable positive driving attitude and its results
Experience designing, implementing and controlling improvement processes
Good investigative and problem-solving skills
Strong active listening skills
Strong organizational skills – must be able to respond effectively to frequently changing priorities and requirements
Passion for people
User level knowledge of computer technology, personal computers and other devices (gaming consoles, mobile)
Working knowledge of Microsoft Office Suit (Excel, PowerPoint, Word, Outlook, One Note)
Experience running large teams an asset

153

Team Lead Resume Examples & Samples

Must have HS Diploma or GED
Must have mobile equipment certification(s), including Reach Truck, Order Selector/Cherry Picker, and/or Turret Truck, or the ability to successfully pass a forklift operator certification course within 30 days
Prior Team Leader or supervisory experience strongly preferred
Must demonstrate strong communication skills
Must be team-focused and cooperative across multiple teams and shifts

154

Team Lead Resume Examples & Samples

Lead a team of 11+ direct reports – 35%
2+ years in a lead or supervisory role (experience in customer service is a plus)
2+ years working in a Call Center environment

155

Team Lead Resume Examples & Samples

Must be 18 years or older2+ years of retail management experience
Proven record as a leader and manager
Knowledge of wireless industry preferred
Flexibility to work minimum 45 hour work week including but not limited to weekends, nights, and holidays in order to meet the needs of the business
Proven self-starter
Ability to drive sales reps to perform and deliver client expectations

156

Team Lead Resume Examples & Samples

Ability to take directions
Ability to work over-time if needed
Ability to be flexible and a quick learner
Responsible for loading and unloading of trailers
Responsible for packing and sorting items accurately in bins
High School Graduate or General Education Degree (GED)
Minimum 6 months related experience
Ability to lift up to 50lbs consistently
Able to stand for 10-12hrs at a time
Ability to work as a team or independently
Must be able to work some holidays, evenings, and weekends depending on shift
Must be able to pass a background check and drug screen
Must have own reliable transportation
6 months of previous and relevant warehousing experience within 1 year

157

Team Lead Resume Examples & Samples

Schedule inbound and outbound appointments and keep Dock Schedule updated
Make adjustments to customer orders when necessary or requested
Communicates with customer service/transportation any anomalies regarding outbound

158

Team Lead Resume Examples & Samples

Role of Dispatcher, LES coordinator, Rework Lead, Warehouse Manager Admin: All duties specify in the Dispatch procedure manual
Safety, Sanitation, Security: Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Conduct operations in a manner that promotes safety. Comply with OSHA and MSDS Standards. Enforces safety rules, GMP and the use of proper PPE
Maintenance: Perform or assist in building, grounds, and equipment maintenance as required
Conducts investigations on safety incidents (Accidents, Fires, Spills, Near Misses) and notifies management of all safety incidents
Coordinates training for new employees and cross-training personnel
Handles personnel issues, documenting all issues, and handles conflicts between employees. Recommends necessary disciplinary actions to the supervisor
Handles operator performance issues, counseling employees as needed
Ability to successfully perform all safety processes, certificate in Dispatch, PINC, Rework and all SAP functions
Must meet the eligibility requirements as listed in the Pactiv Job Posting Policy (See employee handbook)
Must be able to communicate effectively both orally and in writing with all levels of employees within the organization. Ability to work with associates at all levels of the organization
Ability to provide effective formal/informal coaching & training
Ability to set priorities and cope with several problems simultaneously
Ability to meet the physical requirements of the Job Profile and Medical Assessment requirements for the position
Power Industrial Truck Certified
Lock out Tag out certified (Glad Hand Locks)

159

Team Lead Resume Examples & Samples

To assist in achieving the annual operating plan saving through budgetary control, cycle-time reduction, elimination of non-value added activities and increase utilisation and efficiency within their teams
HNC in Mechanical or Production Engineering or equivalent
Management / Leadership qualifications desirable but not essential
The successful candidate must be able to work as an effective part of a team, displaying skills such as integrity, patience, judgement, initiative, the ability to persuade & influence and relationship building
Empowerment/Involvement, Facilitating Team Performance and Performance Management, Champion/Lead Continuous Improvement and the ability to apply Leadership Styles and Situational Leadership
Must be dedicated to customer satisfaction and demonstrated capability to establish and maintain strong business relationships with suppliers, customers and co-workers
Ability to facilitate interpersonal relationships, resolves conflicts tactfully, confidently, quickly, & positively influence others

160

Team Lead Resume Examples & Samples

Minimum 7 years experience in Information Security or related field in a medium to large enterprise, preferably in a multi-hospital and /or medical center setting
Ability to work independently as well as collaboratively with no professional and managerial supervision
Familiarity with the following Operating Systems/Applications (AS400, Novell, MS Windows, McKesson, Meditech, and Health Management Systems)
Must possess in-depth knowledge of Active Directory and LDAP technologies in Windows
Familiarity with programming/scripting languages such as .NET, C, VB and VBScript a plus
The candidate must have ability and willingness to work in a team environment with preferred experience in a large company or government agency supporting multiple applications and systems
Ability to utilize critical thinking skills to resolve issues from discovery to closure
Hands-on experience with 5 of the following: Security Information and Event Management, packet capture, end point monitoring, vulnerability scanning, firewall, antivirus & malware analysis, Intrusion Detection Systems/Intrusion Prevention Systems, log correlation tools, Data Loss Prevention, Network Access Control, Active Directory and application firewall solutions
Common Knowledge of TCPIP/UDP/ICMP
Knowledge of File Transfer Protocol (FTP)
Demonstrate ability to determine, execute and/or oversee remediation activities
Knowledge of the OSI Reference Model
Windows/Linux/Unix operating systems
Knowledge of Anti-Virus installation and configuration, including exclusion process
Working knowledge of Networking components (routers switches, wireless access points, etc.)
Common knowledge of mail servers and web servers
Experience using Microsoft Office and Visio to create documents, presentations, and detailed drawings
Good technical writing, documentation, and communication skills are required
Familiar with HiTrust
Knowledge of Virtual Private Networking
Knowledge of automation and scripting of applications and systems
Knowledge of event log correlation
Familiarity with the following Operating Systems/Applications (AS400, Novell/NetIQ, MS Windows, Cerner, Meditech, Health Management Systems, etc.)
Experience in supporting Healthcare environment helpful
Technical competence in areas listed above
Strong analytical and problem resolution skills and organizational skills
Strong ability to work on and prioritize multiple, concurrent projects while meeting aggressive deadlines in a fast-paced environment
Willingness to participate in cross-functional training and support

161

Team Lead Resume Examples & Samples

Lead and build a highly engaged team of civil and mechanical engineers
Ensure your team, contractors, and suppliers follow our policies, standards, procedures and practices
Collaborate with our Suncor project team, technical services, request for offer, vendors or other engineering resources to coordinate design changes or information requests with field operations and daily surveillance of our work
Accountable for engagement of construction contractor(s) to ensure they fulfill their contractual obligations for safely delivering the scope of work in accordance with Suncor's specified quality, documentation and turnover requirements
Continuously monitor projects and identify risks, missed communication, and/or resources gaps and suggest recommendations
Model flexibility and adaptability in response to a changing environment with a cost-management and continuous improvement mindset within the team
Prioritize and structure your team’s work to ensure it aligns with the other teams, business unit/functions, stakeholders and adds the most value to the business
Translate strategy into clear direction and work plan for the team
Analyze performance metrics to track and monitor our work
10+ years of progressive engineering management experience, with proven results, excellent organizational and communications skills
Experienced in field engineering, quality assurance/quality control (QA/QC) and turnover
Registered professional engineer (P. Eng) preferred
Post-Secondary education in engineering, preference for mechanical engineering
Possess a valid driver’s licence and a clean driving record
Demonstrated ability to effectively lead teams successfully; experience providing feedback
Strong knowledge of codes & standards such as Canadian Standards Association (CSA), Alberta Building Codes, ASME, ABSA, API, Alberta Health and Safety Act, and inspection procedures
Working knowledge of construction contracts, contractor procedures, and construction work sequences for plant and pipelines
You hold others accountable, and expect others to do the same
You are a problem solver, results oriented and a self-starter; you check for out-of-the-ordinary conditions and learn to anticipate potential problems

162

Team Lead Resume Examples & Samples

Provides 1:1, couples, and family counseling as needed to enhance family functioning
In coordination with the DCS Case Manager and family, identifies, develops, and writes assigned clients’ service plans and conducts comprehensive assessments of the family
Monitors assigned clients’ progress on service plan goals and adjusts service strategies as needed to facilitate goal achievement
Works with Family Support Specialist to provide parenting skills education, including home management, discipline techniques, communication skills, and other skill areas, in a culturally appropriate manner
Supervises interactions between, and provides behavior coaching for, children and their parents, family members, and/or others as indicated
Provides or arranges for transportation for children and family members as outlined in the service plan. Transportation may be outside of assigned work location, including out of county
Performs community-based, face-to-face and telephonic crisis intervention to families as indicated and necessary, and participates in the after-hours on-call rotation as assigned
Informs supervisor, team members, and all appropriate community contacts of reportable significant incidents pursuant to federal, state, and local standards for reporting abuse and neglect
Completes all required client and agency documentation according to program requirements regarding style, content, and deadlines for submission
Completes documentation of all contact between parties pertinent to assigned cases, including phone calls, emails, face to face visits, and other forms of communication as applicable
Responds to all subpoenas and requests for information by DCS and the Attorney General’s Office in a timely manner, pursuant to agency policy. This may include attending and testifying at court hearings as required
Assists in distribution, collection, and reporting of satisfaction surveys pursuant to contract requirements
Reports incidents of abuse and neglect according to federal, state, and local standards
Participates in the Quality Improvement activities of the agency as requested
Attends staff meetings and trainings as scheduled
Demonstrates understanding of and actively promotes ResCare’s and AmeriPsych’s mission, vision, and goals
Models components of ResCare Quality Way (Creating Direction, Customer Focus, Employee Focus, Face to Face Communication and Managing for Outcomes)
Projects a positive attitude and/or enthusiasm for the job, program and the agency to others, and supports others in developing a positive outlook for the agency
Consistently exhibits a quest for excellence, striving to constantly improved and develop more efficient systems that produce an improved level of service
Evening and weekend work hours are required and typical
Must have the ability to interact with culturally and ethnically diverse people in a supportive, professional manner
Capable of maintaining composure under duress
Ability to provide professional, appropriate guidance and direction to others in the workplace
Must be able to effectively work independently as well as part of a team
Must meet all agency requirements for pre-employment as required by ResCare and/or state and contract regulations
Must be proficient in Microsoft Word, Excel, and agency-specific database programs
Must possess excellent speaking and writing skills (in English), and have strong public speaking and presentation skills
Must demonstrate exceptional interpersonal and communication skills, be highly organized, and able to be flexible with job duties and assigned tasks
Must be able to appropriately handle sensitive materials and maintain confidentiality
Must have valid driver’s license from state of residence with a satisfactory driving record as defined by ResCare’s vehicle policy and/or liability insurance carrier, and/or program contract
Must have reliable, clean transportation which has working air conditioning, heat, and valid insurance
Must have valid fingerprint Class 1 clearance card
Must obtain First Aid/CPR certification within 30 days of hire and maintain certification on an ongoing basis
Must be at least age 21

163

Team Lead Resume Examples & Samples

Will assist management with the resolution of all inquiries that pass through the Banking Relations and Fraud Loss Prevention Departments. This process could include performing the duties of a Banking Relations Analyst and Fraud Loss Prevention Specialist by providing quality customer service to internal and external partners
Maintain excellent verbal and written communication skills to interact effectively at all levels of management
Make expedient and thorough decisions making that may impact all critical service goals
Facilitate or present information at meetings when necessary
This position will require an in-depth knowledge of treasury banking services and money movement operations
At least 3years of experience
Previous Managerial experience with leading a team
ADP payroll or Tax movement experience preferred
Banking Treasury experience is preferred
Strong analytical, organizational and communication skills Self-motivated
Self-motivator and is able to work independently
Ability to work under pressure and resolve escalated client issues
Strong Verbal and Written Communication Skills
Proficient in Microsoft Office suite of products and basic accounting skills
Certifications: Such as the Accredited ACH Professional (AAP), the Certified Cash Manager (CCM) or the Certified Treasury Professional (CTP) designation is strongly desired

164

Team Lead Resume Examples & Samples

Lead a team of software engineers and work as a member of an Agile Software Development Team to help implement new functionality based on business requirements
Develop new features and improvements to our web based Shopper Intelligence Platform and supporting existing programs in Windows environments using ASP.NET, C#, React, Javascript and jQuery
Interact with the Oracle business and operations teams and facilitate working through technical implementation and customer service issues
Help drive our migration to cloud based data technologies including Qubole, Spark and Hadoop
Performance test in a high-volume Internet infrastructure
Bachelor’s degree in Computer Science or related field
5+ years of relevant work experience with architectural responsibilities for large scale, mission critical production environments
Development experience in ASP.NET, C#, Javascript, jQuery and AJAX
Client-side technologies rameworks including Angular, Knockout, React, and Bootstrap
Strong SQL Server experience
Python, Linux, Hadoop, Spark, Scala, SQL, big data experience
Familiarity with AWS (Amazon Web Services) is preferred
Must have the ability to work in a dynamic, fast-paced environment
Strong communication skills to interact with Agile team members

165

Team Lead Resume Examples & Samples

To assist with coaching, training, and monitoring team member s in the safe execution of manufacturing processes and to lead by example by complying with established safety, site security and environmental policies
To ensure that the team achieves established housekeeping objectives observing established best practices and ensuring work areas are maintained and left in a clean and orderly fashion
To ensure that team members are equipped with the proper training, tools and instructions to execute production processes according to established quality guidelines while reporting process variations in a timely fashion
Assist the Production Supervisor / Manager as directed in start-of-shift activities which may include the execution of inspections and checklists, materials / labels requisition and staging and various communications
To assist the Production Supervisor / Manager as directed in ensuring accurate and timely SAP order confirmation and other SAP related processes including return-to-stock orders and materials requisitioning
To motivate team members to work with positive attitudes and as a team working towards a common goal
To assume Supervisory responsibilities (as delegated) in the absence of a Supervisor
Assist supervisors in ownership of PPE and operating supplies from procurement to inventory
Assist the Quality and Production departments with management of nonconforming inventory and scrap avoidance projects. The supervisory responsibility of contract labor may be included as needed
Assist department manager and supervisors with special projects as requested
Assist EH&S manager with special projects as requested
Assist Production and Quality Department with Quality Audits
May operate forklift in the performance of various duties; able to meet certification requirements following company training program in forklift operation
Perform various manufacturing tasks as directed by the department manager
To lead, participate or support continuous improvement activities as directed by Management
To execute other projects or activities to-be-determined as directed by Management

166

Team Lead Resume Examples & Samples

Supervises one or more small work team. To manage and lead the team effectively by proactively identifying all issues and resolving the issues on time
Meeting all team SLAs consistently on weekly basis, should show a 10% increase in efficiency every quarter
Maintaining TAT and WIP within the agreed timeline
Timely and accurate reporting of all MIS reports
Should drive the team performance in deploying team members in other processes & successfully make them an article expert
To identify and close all efficiency improvement opportunities within the team and ensure the team shows a consistent improvement in their performance
Control attrition & absenteeism
Succession planning and talent development/talent movement
Builds, and maintains relationships with internal / external stakeholders

167

Team Lead Resume Examples & Samples

Technical
In-depth understanding on the system functionalities. The applications we use and the data retrieval procedures
Motivated Behavioral and working collectively with trust openness and motivated behavior

168

Team Lead Resume Examples & Samples

Leadership skills and experience is required
Previous manufacturing experience in a team building or supervisory role is preferred
Project management skills helpful
Demonstrate team building and leadership skills
Independent self-starter
Demonstrate ability to lead Problem Solving Teams
Ability to communicate effectively
Ability to demonstrate a sense of urgency
Ability to read and interpret blueprints, measuring instruments and special charts (SPC)
Demonstrate an intermediate level of computer skills

169

Team Lead Resume Examples & Samples

Manage CQ Ops staff and oversee day-to-day operations
Responsible for delivering staff performance reviews
Prepare detailed operational reports and metrics to guide and manage staff on an on-going basis
Ability to produce executive metrics and make recommendations for process and systems improvement
Scope and launch new programs
Strong business analytic and leadership skills
Proficient in English: verbal, writing, reading and comprehension
Strong background in web search and familiarity with various ways used for searching for information
Willingness to work with sensitive issues, including but not limited to
Master’s degree in management is a plus
Strong interest in metrics and reporting is highly desirable
Previous experience in data related work is added advantage

170

Team Lead Resume Examples & Samples

Must be able to perform simple math such as add, subtract whole numbers
Must have excellent hand/eye coordination skills, and the ability to lift and load pallets with weights up to 35 pounds
Experience working in a fast paced production environment
Prior experience leading work force in lean manufacturing preferred

171

Team Lead Resume Examples & Samples

Develop new process and programs to reduce and minimize losses - Oversee annual operating budget, excluding labor
BA/BS in Business, Management, Science or Engineering, five plus years of people management experience in distillery or warehousing facility; or equivalent combination of education and experience in distilling operations
Strong analytical and budgeting skills. Excellent organization and time-management skills
Must work well with other departments, as well as all levels of management
Must be customer oriented
Thorough working knowledge in relevant standards such as PSM (Process Safety Management), OSHA, HACCP, and ISO

172

Team Lead Resume Examples & Samples

Experience coaching and training staff members
Coursework or a degree in early childhood education or child development or a CDA
Experience working in a licensed childcare facility, leading a classroom as well as creating educational lesson plans

173

Team Lead Resume Examples & Samples

Assist Logistics Supervisors with staffing assignments and work distribution.Assist with work assignments of the associates, make adjustments as needed, run reports to see progress or where assistance is needed
Load and unload trucks, order, pick, return and stage all materials required/scheduled for the operation
Operate various machines such as: fork lifts, pickers, speeders, etc
Remove empty skids from the warehouse
Perform proper paperwork for bill of lading, UPS, FedEx, or other outside carriers as required
Unstack material as required by the operation
Support the Help Desk. In the absence of help desk personnel provide assistance with user’s sign-on, replace scanners or printers, check cables to ensure they are properly attached and make any needed recommendations
Daily interaction with all levels and departments throughout the organization. Letting Management, Industrial Engineers, Supervisors, and Transportation know status or issues

174

Team Lead Resume Examples & Samples

Rapid software delivery supporting immediate business needs via standard desktop tool
Establish and implement development standards and structured toolkit for End User Computing
Assess the inventory of existing EUC solutions in Finance
Define and manage opportunities to integrate desktop functionality into the standard Finance stack and decommission EUCs
Partner with business stakeholders across Finance to identify work pipeline and manage priorities
Build a high-performing team of End User Solution developers
Partner with other technology leaders and Finance to propose, agree and implement End User Computing standard
Deliver new tools supporting EUC discovery, inventory tracking and change management
Liaise with Finance Risk team to understand and help refine their EUC processe
Oversee analysis of existing EUC inventory, and drive proposals for systemizing required functionality into the Tech-supported Finance systems
Demonstrate a passion for creative problem-solving balanced with a pragmatic approach to delivering stable, supportable solutions
10-15 years in system development including 5-7 years in a leadership role
Hands-on development experience including MS Excel / Access / VBA / .NET / C#
Database skills with understanding of SQL and relational databases
Experience with Sybase, DB2 or Teradata
In-depth understanding of the full software development life cycle
Demonstrated ability to analyze and understand data
In-depth knowledge of Finance
Highly collaborative, works effectively with stakeholders at all levels of the organization and across a variety of functions
Experience in Unix/Linux, shell scripting or PERL
Experience with reporting tools such as Tableau
Experience with BI tools such as BOXI or ESSBASE

175

Team Lead Resume Examples & Samples

Ability to read & understand: instructions and schedules
Communication skills necessary to accurately issue materials to recipient
Math skills to calculate inventory and product counts
Knowledge of cabinet components
Knowledge of computers

176

Team Lead Resume Examples & Samples

3+ years experience in the field is strongly preferred
Coursework or a degree in early childhood education or child development or a CDA required
3+ years' experience working in a licensed childcare facility, leading a classroom as well as creating educational lesson plans

177

Team Lead Resume Examples & Samples

1 year peds OR experince; Recent experience in Perioperative Nursing
Performs in accordance with delineated job responsibilities and satisfactorily completes a yearly evaluation based on these responsibilities
Must possess the knowledge and skills necessary to effectively meet the needs of the patient/internal & external customer

178

Team Lead Resume Examples & Samples

Organizes the work of the team, assigns tasks, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the work
Ensures proper completion of subscription forms, with reference to requisite qualification requirements and monitoring the number of US and benefit plan investors
Issues trade confirmation, statements and reports to investors and dealing with investor queries
Issues and maintains a record of share registers, if applicable
Instructs redemption payments and maintains client subscription bank accounts
Identifies and manages investor problems/issues and participate in their resolution
Assists in the underlying investor audits
As subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level
Conducts performance management and career development processes, and staffing and disciplinary actions
In-depth Functional / Industry Knowledge is required
Technical skills / systems knowledge (e.g. Peoplesoft) is required
5+ years’ experience working for either a hedge fund or a financial services administrator with client and investor exposure
Previous management experience is preferred

179

Team Lead Resume Examples & Samples

Build the platform for growth that will sustain us as a leading global core banking solution
Provide robust applications and services that are stable in the face of increased change and growth while continuously improving the quality and appropriateness of those services
Build the capabilities we need in the future organization by attracting and retaining the right people, and maintaining motivation and commitment through integration
Demonstrate commercial acumen in financial management of Core banking support functions while constantly striving to create value for the business
Act as technology SPOC for all CPB ICB Implementation activities, represent CPB (SPOC) at all Central ICB Implementation governing bodies
Provide CPB input into definition of E2E Implementation strategies and release planning, create/maintain a CPB ICB Implementation strategy, in-line with the Central ICB Implementation strategy
Create a CPB ICB Implementation Plan, in-line with the Central ICB Implementation milestones, goals and outcomes, create and assume ownership of, and ongoing maintenance of, an internal overarching view of all CPB ICB Technology change (POAP)
Provide and cascade communications and updates to senior management, Central Teams and delivery teams from the Central ICB E2E Implementation Team, an escalation point for issues relating to Implementation Planning, from either the Central ICB program and Delivery Teams
Create, maintain and track central log of generic Implementation-related Risks and Issues, supporting CPB delivery teams through all Implementation planning and execution activities
Experience of RBS implementation and production change governance
Good experience of Implementation planning (SoE, MCRs)
Experienced user of ServiceNow, experience of end-to-end project delivery
Experience in an Implementation Lead/Management role

180

Team Lead Resume Examples & Samples

Preventive maintenance
Assist in identifying issues and initiating corrective action processes as necessary
Implementing daily production plans
Enforcing company policies
Production Order Structure
Inventory principles
Knowledge of Production Order Structure
Knowledge Inventory principles
Leadership background
Effective decision making, analytical, and problem solving skills
Ability to solve problems and deal with a variety of changing situations
Demonstrated strong initiative
Demonstrated willingness to learn and advance
Ability to perform safe execution of repetitive motions
Ability to repetitively lift and carry up to 35 pounds
Visual and hearing abilities as appropriate for safe execution of job duties, functions and tasks
Physical exertion and effort to safely lift, push or pull components or parts
Ability to sit or stand as needed to perform essential functions of the position
Background in MRP/ERP software systems
Preference given to candidates with SAP knowledge and product knowledge

181

Team Lead Resume Examples & Samples

Interpersonal Well organized
Ability to learn, direct, execute, and follow up on merchandising guidelines
Supervise unloading and merchandising of product throughout the store and assist as needed
Use and monitor use of equipment - basic non-electric hand tools, receiving equipment, and cleaning equipment
Monitors associates to make sure they are providing prompt, friendly customer service
Required to learn and enforce company policies, procedures, and safety rules
Answers telephone and monitors associate use
Attends training seminars/webinars as required, conducts training as needed
Performs price/SKU look-ups
Monitors and directs departmental housekeeping duties
Conducts and follows up on price change assignments, ensures proper price maintenance within the department, proper flexing of merchandise
Learns, directs and monitors merchandising guidelines
Directs zoning of merchandise and monitors compliance to merchandising guidelines and POG sets
Supervises receiving and unloading of trailers; supervises preparation of return trailers; directs placement of freight to the sales floor
Conveys all departmental communication
Distributes work assignments and directs associates
Performs training of departmental personnel utilizing all training tools
Responsible for smooth and efficient operation of receiving Monitors back door as trucks are unloaded
Communicates with Distribution Center to report issues with shipments
Oversees cleanliness and organization of receiving area, supervises removal of trash and debris from sales floor
Pulls packing slips from transfers and spot checks for shortages, checks in security totes
Completes and submits necessary paperwork in a timely manner

182

Team Lead Resume Examples & Samples

Work hands on with employees
Monitor and regulate employees performance
Must have previous supervisor or leadership experience

183

Team Lead Resume Examples & Samples

Inform, implement, and communicate all departmental and company policies and procedures
At the direction of the Manager, Team Lead may communicate directly with client and/or client personnel on status of requests, disposition of inquiries, etc
Assure that inventory audits are performed regularly, escalating any and all non-reconciled discrepancies to direct Manager
Assure that appropriate production level documentation is completed for all production staff
Complete production and quality assurance reports
Train new staff as needed, and coach/counsel staff with the assistance of the Manager
Delegate and direct daily workflow needs to employees
Monitor employee performance and attendance and submit appropriate documentation to Manager for disciplinary and performance review purposes
Receipt, retrieval, and delivery of all requested file and/or containers per client request and within established Service Level Agreements
Assure that safety protocols are followed at all times, escalating any issues directly to Management
Perform daily inspection of facilities, assuring the production site is clean, organized, and free of hazards as well as inspecting all entry points of breaches and/or potential breaches to building security. Escalate immediately, any issues of concern to Management
Establish schedules for the timely delivery and pick up of mail for the internal operation of the mail room
Organize the activities of the mail room and provide assistance and supervision of the mail clerks, document scanners, production clerks, etc which could include recording mail room activities
Make runs when staff shortages occur
Assists or aid mail clerks, scanners, clerks, and other team leaders in the sorting of mail on a daily basis
Understand all mailroom procedures, lead projects and activities
Maintain confidentiality and security of client information per HIPAA guidelines
Data Entry Experience
Leadership Experience
Repetitive motion is required; may require twisting/bending/climbing
May lift up to 35lbs periodically
Requires sitting/standing/walking
Work schedule consists of a minimum of 40 hours per week, which may include on-call status, evenings, and/or weekends
Must be able to Multi-Task
Must be able to maintain high production levels
Must be able to prioritize to changing business needs
Must have basic knowledge of Microsoft Office Applications
Acquire good communication skills to convey ideas, facts, information, opinions or perceptions accurately, thoroughly, and in a manner easily understood by staff, employees, and clients
Ability to lift 20-50 pounds containers
Must be able to walk and stand more than 50% of the week
Must be able to work independently with very little supervision
Knowledge of production environment
Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible

184

Team Lead Resume Examples & Samples

Receiving/Put-Away: Ensure safe and efficient unloading of material. Ensure appropriate slotting to ensure an efficient warehouse strategy
Quality: Ensure inbound and outbound shipments are accurate and free of damage. Report quality variances
Order Picking: Ensure safe and efficient picking and preparation of product for shipment, ensuring that the exact number and type of product is loaded and shipped
Loading: Ensure safe and efficient staging, preparation and loading of material into rail cars, containers or trailers
Equipment: Load, unload, move, stack, and stage product and materials using a forklift, clamp truck, or other power equipment. Use radio frequency equipment for picking, receiving, put away, and load functions, as required. Maintain the facility’s equipment and materials in a neat, clean, and orderly fashion. On a daily basis, inspect and perform minor maintenance on the forklift or other equipment. Operate all equipment in a safe and efficient manner following prescribed work methods
Inventory: Keep appropriate records and reports to guarantee the accurate inventory controls are maintained. Assist in physical inventories. Ensure proper stock rotation
Safety, Sanitation, Security: Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Conduct operations in a manner that promotes safety. Comply with OSHA and MSDS Standards
Must meet the eligibility requirements as listed on Work Force Skills (WFS) Program
Must meet the eligibility requirements as listed in the Pactiv Job Posting Policy
Must work overtime as needed and flexible to work on any shift
Must be a demonstrated team player and have excellent interpersonal skills

185

Team Lead Resume Examples & Samples

Manages all facets of service delivery including participating in the resolution of customer concerns and defining and developing Key Performance Metrics aligned to the end user experience
Management of the team’s day to day operations to include understanding the priorities of the overall business and our customers and prioritizing efforts of the team to meet deliverables and deadlines
Management of resources in multiple locations globally including offshore team of contractors
Manages career growth and planning with resources to include providing ongoing valuable feedback backed by solid action planning and attainable yet stretch goals
Analyzes operational processes, escalation procedures and performs training needs assessments to identify opportunities for service delivery improvements and value add to the customer/clients
Develops and implements technical processes and procedures and ensures they are documented and kept up to date on internal wiki systems
Liaises between customers, account reps, and other internal TES teams within the organization
Develops and manages service with speed and accuracy to ensure that all client/customer service delivery issues are resolved
Manages incidents and escalations ensuring proper visibility and communication is relayed to senior leaders, internal TES teams and customers
Manages or participates in projects as an owner or member of a team
Seeks out efficiency, creates or identifies best practices, collaborates with other technical managers and shares methods of operation with the highest success
Advanced knowledge of business operational practices
Minimum of three years experience in related work field with minimum of 1 year leadership experience
Exhibits leadership skills
First shift roles, however due to the 24x7x365 operations of the environments we support, must have the ability to work flexible schedule which may include nights, weekends, holidays, etc

186

Team Lead Resume Examples & Samples

Must be willing and able to operate cash registers, bus tables, stock merchandise, remove trash, and greet and direct guests when needed
Must be able to work outdoors in variable weather conditions - required
Must be available to work weekends and holidays including: Thanksgiving, Christmas Day, December 26th through January 2nd, Presidents’ Day Weekend, and any other holidays as requested - required
Bachelor’s degree or equivalent - preferred
Previous restaurant and supervisory experience - preferred

187

Team Lead Resume Examples & Samples

Responsible for serving as Manager on Duty for the store in all aspects while working and opening and closing the store in accordance with company standards
Consistently delivers positive sales performance
Organizes the store merchandise and back stock and ensures proper placement of product
Oversees the receipt of shipment and maintain a clean work environment
Assists in training and coaching employees on all policies and procedures
Practices impeccable customer service skills
Upsells the customer, when appropriate, on multiple pairs and accessories
Exemplifies the Clarks Brand
Follows all policies and procedures related to loss prevention and shrinkage
Creates a visually compelling environment
Creates a comfortable work environment for all colleagues
Ensures all associates are aware of their current tasks and responsibilities
High School graduate or equivalent, preferred
6 months to 1 year prior retail experience
Understanding of basic business and financial reports
Proficiency with PC based software, e-mail and word processing software
Ability to carry up to 50 pounds
Ability to climb an 8 foot ladder
Ability to stand for long periods of time and bend as needed
Must be willing to work a flexible schedule, nights, weekends and holidays are required as part of an open availability
Some overnights may be needed for specific events/times

188

Team Lead Resume Examples & Samples

Trains associates to make them aware and comfortable with procedures and policies
Keeps associates alerted to system changes and why the changes are being made
Assigns duties to assure even work load and completion of daily assignments
Monitors associate’s activities to maintain accuracy and promote development
Maintains an open line of communication with supervisor and manager to convey ideas or methods to improve the department’s procedures or to alert them to problem areas
Possesses excellent knowledge of products, policies and procedures
Maintains a positive attitude
Conveys the importance of the department and the 100% customer satisfaction goal
Verifies and/or investigates various forms of paperwork
Insures good housekeeping and follows the safety procedures that are practices by all
Performs periodic checks of the area

189

Team Lead Resume Examples & Samples

Minimum 3 years travel agency or equivalent senior travel counselor experience
Demonstrated leadership and mentoring skills
Displays positive work ethic to help maintain/promote positive team morale
Industry knowledge and reservation skills in order to create domestic and international itineraries
Proficiency in a minimum of one year native GDS
Ability to meet and maintain required performance standards
Excellent customer service skill required
Ability to communicate effectively with both internal and external audiences at various levels
Computer software skills to include: Excel/Word/Power Point
Problem solving and troubleshooting skills with CWT tools and GDS

190

Team Lead Resume Examples & Samples

Qualified candidates must have technical competence within the designated bay to include equipment training, basic crane or motor vehicle experience, advanced CDS skills, and basic quality inspection capabilities
Candidates must have exceptional organizational time management skills, attention to detail, multi-tasking skills
A proven record of positively motivating others, project improvement, written and verbal communication skills, and a positive attitude are musts
Additional considerations include mathematic skills, knowledge of Microsoft Office applications, manufacturing supervisory experience, safety training in OSHA or other related training, additional certifications. Candidates must be in good attendance (fewer than 4 points) and performance standing (meets expectations or above)
No disciplinary actions preferred
High school diploma or equivalent preferred but not required
Must be self-motivated and detail-oriented team player

191

Team Lead Resume Examples & Samples

Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example
Excellent organizational skills to set priorities and efficiently complete assigned work
Ability to effectively speak, read, and write English
Requires excellent communication, interpersonal and problem solving skills
Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts
Ability to work independently and to make decisions based on department polices and established procedures
Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems
Must be able to maintain strict protocols of all confidential or sensitive information

192

Team Lead Resume Examples & Samples

Own and drive complex troubleshooting, implementing changes, and serving as an escalation for the level 1 and 2 teams
Creating and maintaining best practices / policies and ensuring that they are followed
Participate in and actively engage with various IT stakeholder teams to review the infrastructure and its supportability
Actively participate in the Change Advisory Board meetings to explain their changes and answer any questions from the change board
Roll out production changes over the weekends (when required) as per guidelines from a Project Manager
Act as Subject Matter Expert for Cloud technologies

193

Team Lead Resume Examples & Samples

Manage 8 to 10 Customer Success Managers within defined geographical and/or vertical territories
Coordinate with cross-functional business partners to problem solve and ensure productive communication and implementation of processes
Select, develop, train, and retain diverse sales force of top talent
Identify and develop future leaders and strong contributors through the use of Performance Excellence and succession planning
Transfer skill set through active participation in client meetings with Customer Success Managers
Provide active coaching, development, and feedback to Customer Success Managers utilizing hard metrics derived from dashboards and reports
Set the example and coach Account Managers in their understanding and commitment to live the Verizon values
Analyze key performance indicators, leveraging tools such as SalesForce.com, to gauge business health on a daily, weekly and monthly basis
Integrate all internal and external resources to achieve high levels of customer satisfaction
Experience in an account management, customer success management, or another relevant sales role
Experience in a sales leadership role
Ability to demonstrate a strong grasp of SaaS success metrics and business model
Strong business acumen with the ability to analyze data to make sound decisions
Expert negotiation skills specifically with experience handling contract terms and conditions
Develop and maintain effective internal partner relationships and relationships with customers so that objectives can be achieved
Detailed understanding of the complexities combined hardware and software solutions present to clients and Verizon Telematics
Relevant industry knowledge applicable to Verizon Telematics specific customer base
Clear understanding of Customer Success sales processes and customer lifecycles
Moderate to advanced skill level using applications such as Microsoft Excel, Power Point, and Word

194

Team Lead Resume Examples & Samples

Observe, maintain, and improve workcell standardized work and standardized WIP
Insure material flows to and from the workcell
Schedule daily workflow and provide feedback to help maintain level operations
Identify situations where “stop and fix” should apply
Facilitate communication between Sr. Production Associates, technicians, engineers and others to ensure issues are promptly resolved
Use basic problem solving skills to ensure stable operation of the workcell. Escalate workcell issues within the correct timeframe
Facilitate daily reflection meetings to involve SPAs in continuous learning and basic problem solving
Able to reach arms above head up to 10 hours/day
Able to use step stool and climb and balance up to 10 hours/day
Able to wear cleanroom attire - gown, gloves, safety glasses

195

Team Lead Resume Examples & Samples

Supports daily operations of all activities that relate to the reprocessing of reusable medical supplies and instrumentation including decontamination, cleaning, assembly, wrapping, sterilization, and storage processes within all set professional standards and regulations. Assists Clinical Operations Manager to ensure proper operational procedures are followed by all members of the IMS team
Collaborates with IMS Clinical Operations Manager for scheduling new IMS employee orientation, on-the-job training, in-service education and IMS or facility quality assurance programs when needed
Understands and promotes concepts of the Lean work environment as demonstrated through the proper use of the IMS Production Board
Responsible for directing department workflow based on Lean concepts
Communicates in a professional manner verbally and in writing to all hospital staff and company employees
Exhibits professional behavior in all telephone and electronic communications
Represents IMS, self and profession positively in all public arenas
Supports and adheres to IMS policies and procedures and supports policies and procedures of facility
Refers all decisions beyond personal scope of responsibilities to IMS leadership
Reports broken instrumentation and equipment, and communicates low par levels of SPD consumable supplies
Communicates to IMS leadership all non-compliance with regulatory and safety issues
Adheres to IMS / facility dress requirements, is neat and well-groomed at all times
Arrives at facility at the scheduled time and is consistently ready for work assignments
Leads and participates in in-services and educational offerings provided by IMS in the facility
Promotes best demonstrated practices with co-workers through open communication and continuous improvement of skills
Follows chain of command within hospital and IMS regarding identified problems or issues to ensure proper communication and resolution
Maintains a professional relationship with all facility departments to ensure effective, efficient support to the patient caregivers
Answers and responds to calls from the OR and other end-users during assigned shift
Ensures timely delivery of sterilized instruments to appropriate storage location or end-user
Demonstrates and ensures proper care and handling of all hospital property including instrumentation, durable medical equipment and disposable supplies
Assists in providing timely resolution to facility issues or concerns
Schedules daily staff assignments
Completes documentation required by IMS related to Standard Operating Procedures or facility policies
Extensive knowledge of instrumentation
Acts as a resource for staff in both SPD and OR regarding identification and assembly of specialty instrument trays
Ability to lead and motivate staff
Able to work independently with minimal supervision
Must be able to assist with training of new employees and/or re-training for specific Standard Operating Procedures
Ability to communicate effectively with all levels within a hospital, including Operating Room staff
Multitasking ability
Basic computer skills and aptitude. Must be capable of learning software programs and/or hardware as required

196

Team Lead Resume Examples & Samples

Setting direction for learning programs, career planning, talent management and or organizational change initiatives. Responsibilities extend to overseeing strategy and execution of talent development objectives while providing leadership and direction to a team of content development, management development, and regional training professionals
Serving as a strategic partner within MarketSource by staying abreast of the business needs, collaborating with the other business verticals to ensure that learning curriculum and talent development solutions are current, relevant and aligned to key MarketSource goals and priorities. These solutions and initiatives include but are not limited to Command of the Message and Workforce Optimization
Staying abreast of innovations in talent development and working to introduce new methodologies to educate learners where appropriate
Working closely with external clients, OEMs, and carriers to support the learning and performance needs of all business units
Leading a commercially viable learning and development program to support the business needs of MarketSource and learning development as a marketable service
Bachelor of Science/Arts Degree required
Master’s Degree is preferred
10 years’ experience in an Organizational Development, Learning & Development, and or Talent Management role
5+ years in a leadership role; models strong leadership and managerial courage including the ability to provide timely and constructive feedback
Strong assessor of talent and able to coach for development (Coaching certification) preferred
Experience with various assessment tools (certification in MBTI, DiSC, FiroB, etc.) preferred
Exceptional project management skills
Other technical skills required: client relationships, flawless execution and budget management
Experience in Learning Management System Management, web and computer based training and blended delivery solutions
Possess strong verbal and written communication skills, and have strong organizational and time management skills
Knowledge of Adult Learning methodologies and experience in curriculum design and development

197

Team Lead Resume Examples & Samples

Exercises independent judgment and leadership in daily operations of the unit and advises the Nurse Manager
Serves as a clinical, educational and supervisory resource to the nursing staff
Makes patient/staff assignments based on key factors such as acuity, staff competency and skill mix in order to ensure that quality of care is delivered to patients. Assists the Manager with ongoing monitoring of appropriate use of staffing and assignments
Manages the appropriate utilization of unit resources (i.e. supplies and labor), while consistently working towards initiatives that support Continuous Process Improvement (CPI) and incorporates fiscal responsibility
Provides ongoing partnering with key physicians by making patient rounds with them at least monthly and is responsible to follow up with physician issues/concerns. Uses rounding as an opportunity to facilitate an environment of cultural excellence in order to maintain patient, family and physician satisfaction
Monitors Quality Assessment and Quality Improvement on a monthly basis to ensure appropriate patient care on the unit

198

Team Lead Resume Examples & Samples

Study user requirement, develop specifications, design, code program, test and implement systems in line with Group standards and regulatory requirements IN ORDER TO meet user (business) requirements
Prepare required documentation, implement industry, best practices, release management, review of project deliverables
Handle development/design projects using Java, J2EE, Oracle, JavaScript, Spring, Hibernate, Web services, RIA technologies, WebSphere
Planning and Tracking of project schedule
Train other team members and Jr. resources on functional and technical topics
Handling project maintenance activities

199

Team Lead Resume Examples & Samples

7 - 10 years of relevant IT experience that includes management, technical and leadership exposure
Minimum 2 years of people management experience as team leader/manager in an IT organization with large-scale data center operations
Experience in hiring, developing and managing high performance staff
Experience communicating effectively at all levels both verbally and in writing
Experience leading recovery from major incidents
Evaluating/analyzing impact and risk of planned changes to DC infrastructure
Logical and methodical approach to problem solving
Few years of direct customer service experience would be a plus
Good at time management
Experience in an ITIL process environment
Bachelor's Degree in Computer Science/Electronics or any equivalent
7 - 10 years of relevant IT experience

200

Team Lead Resume Examples & Samples

Can develop and comprehend the basis of policies and procedures. Background and achievement in Public Access positions
Ability to identify, analyze, prioritize and solve problems
Ability and track record of communicating reports and issues to Director in a brief, concise, problem-solving manner
Must have demonstrated expertise in insurance, managed care and federal/ state coverage
Experience and knowledge of ICD-9 CM Coding and SMS
Communicative expertise, with proven skills in intra-departmental and inter-departmental, public and physician communications
Professional demeanor, both in dress and actions
Proficient in Windows, Word and Excel

201

Team Lead Resume Examples & Samples

Managing the performance of the team, ensuring that all contractual service levels are met
Responsible for the management, escalation and resolution of all incidents, problems and service requests reported to the Service Desk which may involve coordinating with other technical teams, and from external partners/suppliers
Regularly review the effectiveness of the Service Desk and request fulfilment performance, in line with agreed SLA’s and KPI’s
To take responsibility to produce, implement, maintain and take ownership for all the policies, long term plans and strategies relating to ITIL Service Desk Management
First point of escalation for the IT service Desk
Regularly review the effectiveness of the Service Desk and request Fulfilment performance, in line with agreed SLA’s and KPI’s
ITIL Process ownership, Request Fulfilment and Incident Management
Performance management of the service desk agents, coaching and development of the individual team members
Develop and maintain professional credible relationships with key stakeholders (IT and the business), including relevant third parties and strategic suppliers
Active participation in every part of application life-cycle (from design to support)
Work in Agile oriented work culture
Participation in large, long term project
Openness for your ideas, innovation and improvements
A great team
Set of social benefits

202

Team Lead Resume Examples & Samples

Ability to work independently to help the GMID regional teams during the month end close process. This will include obtaining and loading data files from PeopleSoft or the CMH hotels (EFPM), validating the data to source systems, and ensuring the data quality is in line with SOX Compliance Guidelines
Ownership of the monthly franchise reporting process including prior period statistical data changes, communication to the business and in line with SOX Compliance Guidelines
Run the hotel ROY forecast / budget process, including data collection, validating the data to the source system and reviewing the data quality
Provide data extracts to hotels for use in their EFPM forecast and budgeting models on a monthly and adhoc basis
Provide production support for the Hyperion Essbase applications maintained in Gurgaon including
Strong numeric skills with good attention to detail
Can demonstrate geographic and cultural awareness
Advanced Excel Skills
Enthusiastic team player
Essbase and PeopleSoft knowledge advantageous
3-5 year’s progressive experience with demonstrated proficiency in financial reporting systems and management accounting, preferably including hotel reporting and forecasting

203

Team Lead Resume Examples & Samples

Ensures that Picking personnel are properly trained and are receiving items accurately and efficiently
Monitors Associates to ensure that they are adhering to operational, safety and company policies
Works closely with Inventory Control and Outbound Supervisors/Managers within Orders Operations
Picks, fills orders and verifies merchandise to ensure it matches the quality/quantity/type listed on orders received. : Communicates occurrences of damaged merchandise or deviation from Inventory scan or sheet information to appropriate personnel
Picks and fills orders with merchandise with appropriate SKUs; packages merchandise, when necessary, prior to sending to shipping, PTL, etc. or into an inventory location
Delivers requested SKUs to Photo Studio; returns merchandise to inventory locations
Accurately reports data relative to metrics
Performs other duties as needed or required&#8217
High School Diploma or equivalent; Associates degree or higher preferred
Basic working knowledge of MS Word, Excel, and Outlook; intermediate proficiency preferred
Ability to meet deadlines; proven ability to handle confidential information appropriately, operate computerized scanning equipment and PC based inventory control programs
Ability to understand and follow verbal and written instructions with minimal supervision
1 year of supervisory experience; 2-5 years preferred
1 year of warehouse receiving experience; 2-5 years preferred
Forklift experience is a plus

204

Team Lead Resume Examples & Samples

Ensures that Receiving personnel are properly trained and are receiving items accurately and efficiently
Works closely with Inventory Control and Outbound Supervisors/Managers within Cage operations
Counts/verifies merchandise to ensure it matches the quantity/type listed on receiving sheets; communicates occurrences of damaged merchandise or deviation from receiving sheet information to appropriate personnel
Labels merchandise with appropriate SKUs; packages merchandise, when necessary, prior to putting away into an inventory location

205

Team Lead Resume Examples & Samples

Inventory control experience preferably in a warehouse/distribution environment with high volume of SKU’s
Intermediate Excel, Word and Outlook skills
Knowledge of complete order and item life cycle from receipt to shipment and delivery to customer
Good investigative and problem solving skills
High level of accuracy
Requires minimum supervision and communicates effectively
High School diploma, prefer Associate’s or Bachelor’s degree
WMS experience (RF would be helpful)
Forklift (stand up reach or order picker preferred) certified
Continuous Improvement Process experience is a big plus

206

Team Lead Resume Examples & Samples

Three or more years of experience in the specific department or function, or equivalent experience
Able to perform all work functions within the department
One or more years of experience demonstrating successful leadership in a comparable environment

207

Team Lead Resume Examples & Samples

Ensures that Shipping personnel are properly trained and are shipping items accurately and efficiently
Properly and accurately ensure the merchandise is packaged correctly and shipped to the accurate customer
Performs other duties as needed or required

208

Team Lead Resume Examples & Samples

Fully-qualified in ACA, ACCA, CTA or equivalent
People management experience and the ability to develop and get the best out of people
Expert level understanding of Indirect Tax compliance processes and law principles from at least one major European jurisdiction and understand the principles of European VAT law in relation to movement of goods
Awareness of how Indirect Tax risk arises both from systems and processes and through tax audits
Experience in the Pharma Industry and also in the Manufacturing & Distribution business
The VAT Manager will lead the Indirect Tax Compliance activities related to a portfolio of VAT registrations (countries), working closely with our main stakeholders SCA, T&S GPO and Global Tax, acting as point of contact for technical matters related to Indirect Tax, both internally and externally
The candidate will ensure compliance with our monthly KPIs, being mainly related to returns filed on time, tax payments made on time, Balance Sheet Reconciliations completed on time and prepared with the standard quality. The candidate will be responsible for ensuring that an early warning system is in place and that issues are communicated well in advance of deadlines
Managing effectively both internal and external audits for the entities in scope and ensuring that information and questions are addressed on a timely basis
Contributing to the maintenance and development of existing and new SOPs
Appropriate & timely assessment of our controls environment (including L1 and SOX controls)
Managing a team, from recruitment, through training and then through continuous development to optimise their knowledge & awareness of the Company’s trading models and the Indirect Tax regulations and processes relevant to the entities in scope
The expert utilisation of provided compliance tools and contributing on a real time basis to logs and trackers of activities so as to ensure high quality compliance results and transparency to stakeholders of current workflow progress and issues as they arise
Ensure Ways of Working defined within our team and also with our stakeholders are followed and identify any gaps or overlaps
Embrace GSK Values and readily adopt GSK Expectations
Play an important role in delivering our mission
Be an essential part of diverse, global team
Develop others as part of your own professional growth

209

Team Lead Resume Examples & Samples

Lead a multidisciplinary unit focused on country preparedness, readiness and core capacity building in developing and implementing its work plan, ensure the delivery of its major products providing an expert approach and authoritative advice to country capacity building and training and learning activities
Provide authoritative advice in the development of strategies, new policies, procedures, tools and guidelines supporting the development of guidance for national surveillance in particular early warning and response, strengthening national laboratory system policies and the strengthening of national capacities at points of entry and transport, tourism and mass gatherings domains and training and learning in relation to IHR and global health security
Lead and guide the work in the areas of mass gatherings, Regional Office's readiness to emergencies as well as core capacity building of Member States in the areas of emergency preparedness for public health emergencies
Ensure the implementation of the results framework, foster prioritization of activities in the team to ensure the best use of limited resources and monitor through a variety of indicators (quantitative and qualitative) the performance of work programmes. Allocate, monitor and ensure the timely and careful use of the unit's resources so that adequate support is assured ensuring that the administrative and budgetary standards, guidelines, priorities and directions of WHO, WHE and CPI are correctly complied
Lead, motivate, guide, manage and evaluate performance of staff in the PCB sub-unit dealing with preparedness, readiness and mass gatherings. (mass gatherings, Encourage the unit and its staff to use and support multi-disciplinary and cross cutting approaches, and promote professional excellence and high standards in all aspects of work
Proactively resolve situations which might pose a threat to WHO or its reputation by identifying and solving critical problems and negotiating and implementing measures to reduce risks
On request, represent the CPI Unit and/or the WHO Health Emergencies Programme inside and outside the Organization
Perform other related duties, including replacing and backstopping
1) Sound knowledge of the WHO rules and regulations as related to the subject matter, and of the relevant resolutions of the World Health Assembly and the Executive Board. 2) Demonstrated leadership and team management skills in international and multi-cultural settings, including the proven capacity to lead and deliver on deadlines during periods of extreme stress and intense activity.3) Proven ability to interact and negotiate with senior leadership in national and international agencies and organizations4) Excellent inter-personal, communications and presentation skills with proven ability to write in a clear and concise manner. 5) Tact, discretion and diplomacy.6) Strong strategic thinking, with the ability to quickly comprehend strategic and tactical objectives

210

Team Lead Resume Examples & Samples

Represent IBG-FI (internally and externally) at various working groups involving AML/CFT, Fraud Mgmt and combating of tax crimes
Ensure timely completion of periodic and trigger reviews
Ensure new clients are duly onboarded according to requirements prescribed in Grp Standards
Enhance effectiveness and efficiency of KYC processes (both onboarding and periodic reviews) while adhering to regulatory requirements across jurisdictions, especially on institutional investor clients and correspondent banking
Keep abreast of global AML/CFT developments that impact due diligence on financial institutions
Work with IBG COO Office and FCSS on KYC training and awareness for RMs

211

Team Lead Resume Examples & Samples

Leadership and oversight of performance and delivery of a team of Customer Care Business Representatives (CCBR)
Identify opportunities and deliver coaching and development to improve CCBR service delivery, customer retention, attendance, morale and overall performance
Ability to handle a fast paced environment and constantly monitor call volume to make staffing changes as needed
Coordinate with customer care leadership team to analyze information, issues, situations and procedures to help define objectives, identify patterns and formulate conclusions
Responsible for partnering with peers to ensure proper protocols are communicated and followed and client satisfaction is maximized
Establish and sustain strong on-going relationships with client contacts, business units, and leadership to quickly resolve issues and provide excellent customer service and added value to our customers and clients
Work directly with Customer Care Senior leadership to set and achieve goals for contact center business
Manage team of CCBR’s to align workflow, execute initiatives and ensure accountability to help meet contact center goals
Work with peers, business units and customers to quickly identify and resolve escalated issues
Ability to work independently and follow through on assignments with minimal supervision
Identify, develop and deliver training materials as needed to new and existing CCBR’s
Must be able to work independently and in groups
Ability to train new hires in on the job training specific to the programs they support and NMT policy/procedure
Ensure staff is PCI compliant in all transactions and procedures
Provide day-to-day support to CCBR team
Hands-on leader with the ability to lead a culturally-diverse staff
Monitor team performance, progress, achievements and disciplinary actions for a team of CCBR’s
Provide oversight to Assistant Team Leads and team members regarding deliverables, performance management
Mentor Assistant Team Leads to identify their career interests and leadership development needs to take proactive action towards personal, professional and business growth
Appraise CCBR performance and competencies through observation and feedback using the Performance Planning Development Process (PPDP)
Assist contact center senior manager and other contact center leaders and provide backup coverage as needed
Work to retain talented team members and ensure high quality service and delivery to our clients and customers through efficient and effective operations
Track individual production metrics at the team level to detect trends and make proactive adjustments to maintain service levels

212

Team Lead Resume Examples & Samples

Bachelor’s degree in finance, accounting or business administration
Minimum of three years’ consulting and/or industry experience
Industry certificate, specifically related to grants management
Specific experience with international grants
Ability to travel to grantee sites (international and/or domestic), as needed
Understanding of federal grants management life cycle
Experience conducting risk assessments and possible on-site monitoring reviews
Understanding of Federal audit principles
Technical experience and knowledge with certain audit and grants-related Federal guidance, including, but not limited to FMFIA and Uniform Grants Guidance
Ability to communicate clearly in writing and verbally

213

Team Lead Resume Examples & Samples

Ability to respond to customer inquiries and interact with individuals at a level normally acquired through the completion of a high school degree or equivalent and three (3) years of previous sales and/or customer service experience
Effective communication skills, written and oral, to allow accurate completion of work and constructive interaction with others
Working knowledge of personal computer, Windows based applications and competent keyboarding skills to accurately and efficiently complete daily work assignments
Proficient using the Internet, AAA Intranet, Travel booking sites, airline reservation system and other applicable legacy and web-based PC applications used to process work and service Member requests
A competitive salary of $18.50 to $25.00/hour, depending on experience
Position is eligible for an Individual Incentive Plan based upon sales success
Comprehensive benefit package includes over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts--to highlight a few of the offerings
5 hour work week flexible schedule. Weekend availability required

214

Team Lead Resume Examples & Samples

Completely own the design and development with the architectural and functional improvements
Project/Task estimation, capacity planning and defect management
Establish and maintain risk assessments to identify and assess the material risks that arise in their area of responsibility
Comply with relevant Group Policies, testing and certifying the adequacy and effectiveness of their controls on a regular basis
Establish and own a governance structure for identifying and managing risk, and for defining and approving an appropriate Risk Appetite
Conduct Risk, be accountable for ensuring you understand, uphold and promote the Conduct Risk standard pillars like Employee Conduct,Corporate Conduct,Market Conduct and Conduct Towards our Customers
Operating Disciplines and Controls
Risk Culture: Demonstrate appropriate business and risk aware behaviours and comply with all statutory and regulatory
BE / M Tech / MCA from reputed college / university
Work experience - more than 9 years relevant experience in Oracle PL/SQL/Data warehousing development
Is familiar with estimation techniques, capacity planning and defect management
Contributes in areas of configuration, automation, architectural guidelines, development tools and DB designs
Expertise in Data modelling for both OLTP and DSS environments
Very strong in Oracle PL/SQL programming
Proficiency in writing and maintaining functions, stored procedures, packages, and triggers
Must have hands-on experience in SQL query optimization and performance tuning methods
Must have handled large databases
Good knowledge of Data warehousing concepts
Exposure to basic UNIX commands and understanding of shell scripting
Experience in Finance domain
Basic knowledge on SVN (or any other SCM tool) and JIRA

215

Team Lead Resume Examples & Samples

Prepacking of parts to be sent to customers
Picking of parts needed for specific needs (customer order, kits, assemblies, plant needs, etc.) and maintaining proper paperwork that is needed with picking
Computer operations for specific needs (location lookup and manifest operations)
Restocking of packaging supplies for prepack and final pack for parts
Have an understanding of how to trouble shoot the system in area assigned
Maintaining of general cleanup of warehouse facilities
Any other reasonable request by supervisor
2+ years’ experience in a parts warehouse environment
2-3 years warehouse experience with parts
Ability to operate PC and have knowledge of DAX system
Microsoft Office background
Certification on all power equipment

216

Team Lead Resume Examples & Samples

Leads the work activities of team members to manage workflow within the department
Assists the Supervisor in coordinating workflow with other members of the leadership team
Assists the Supervisor in ensuring the quality, accuracy, and timeliness of work completion to ensure a high level of Member service
Works directly with associates to establish and foster a strong working relationship related to facility and departmental functions
Clarifies operating policies, procedures, and safety requirements to team members
Actively involved in employee training and cross-training and defining job requirements
Fosters an atmosphere of high employee morale through an active, fair, and consistent implementation of policy and procedures
Performs job duties in accordance with the Company’s production and quality standards
Supervises team members in the Supervisor’s absence
Performs job duties for a different section of the facility as required
High School diploma/GED or equivalent work experience is preferred
Must successfully complete pre-employment drug screen and background check
Basic math and English comprehension
Able to communicate effectively (verbal and written) with associates, vendors and/or members
Good decision making and problem solving skills in accordance with operating policies and practices
Basic computer skills and ability to learn company specific computer systems
Must have good attention to detail
Must have ability to follow written and verbal instructions
Must have ability to work with chemicals, paints, solvents and wear a respirator

217

Team Lead Resume Examples & Samples

To lead system engineering activity and be responsible for all changes to multiple applications / products across the end-to-end software development lifecycle including run and retirement of systems
To maintain an in-depth technical understanding of multiple applications / products, being recognised as the ‘go to’ contact for technical queries, live incidents and problems
To provide system-specific knowledge and technical expertise to assist in the definition of technical strategies or business solutions
End-to-end software development lifecycle
Software development methodologies, e.g. waterfall and agile
Awareness of leading-edge tools, techniques and services within IT
Digital UX / UI design and implementation, specifically in rich internet applications
Knowledge of Testing and Mocking frameworks
Frameworks and libraries providing client side MVC / MVVM, routing, feature detection and poly-fills
Software development consisting of the following languages and technologies
Ensure application management processes are followed with appropriate change / incident records
Participate in technical implementation planning, ensuring that the integrity of live operations will be maintained
Support the handover of the system into business-as-usual (BAU) operation, providing the relevant IT service teams with information and education relating to the system technology and function
Assist in the resolution of live incidents and system problems as and when required
Identify proactive remedial strategies to prevent future system problems and to improve the quality of delivered systems
BSc degree in relevant software engineering discipline, equivalent to UK 2nd class honours (preferred)

218

Team Lead Resume Examples & Samples

Ensure team has tools, systems, and support needed to perform their job. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail)
High level of integrity, honesty, and judgment
Ability to manage multiple, complex, on-going tasks and projects
Data analysis and reporting

219

Team Lead Resume Examples & Samples

Ensure a clear understanding of project status, direction and business impact, by using appropriate channels of communication with business stakeholders, technology partners, peers and project teams
Deliver by having a highly motivated and performing teams, continuously evaluating performance, resolving staff issues and actively encouraging individuals to realise their full potential
Supervise direct reporting lines and their activities effectively; support and encourage staff development by agreeing objectives and training requirements and reviewing these periodically
Ensure effective communication with management, employees and vendors
Graudation in BE, strong in MPP, Plan View, Oracle Tools; exposure to at least one Financial Management Tool; should have technical skills and delivered projects E2E in Web technologies
Must have experience in heading development/maintenance projects including strong foundation in basics, memory and performance management
Technical approach towards learning and mentoring on new concepts and technologies to manage multi-technology programmes / projects
Knowledge of Agile methodologies desirable; exposure to integration with third-party security system has added value
Experience of having managed vendor fixed price engagements; experience of delivering projects in financial services industry desirable

220

Team Lead Resume Examples & Samples

Excellent communication skills; verbal, listening, and written
Five (5) years of experience as a Customer Service Representative within the OTISLINE department or equivalent prior customer service / public service experience is preferred
Ability to work in a team environment, and possess a solid work ethic with a genuine focus on customer satisfaction
Rotational work week, flexible hours and occasional overtime commitment

221

Team Lead Resume Examples & Samples

Guides development of team and individual work plans, monitors and supervises the work of SLD staff and is responsible for the completion of Performance Management Development System (PMDS) assessments of all staff members
Ensures that POL, including all of POL units, as well as the GPEI are provided with key information products and data analyses
Provides analysis and strategic interpretation of data to monitor, evaluate and guide implementation of global and national emergency and endgame action plans in priority regions and countries
Facilitates and guides collection, organization, analysis and sharing of high quality program information across the GPEI partnership. Coordinates the collection, flow, analysis, dissemination and sharing of data with regions, countries and partners
Oversees timely provision of information and outputs of analyses and reports in response to requests from partners, regions, countries, and from within POL. Helps to conduct analyses and prepare presentations for Certification Commissions and meetings of GPEI advisory and oversight bodies
Co-chairs the GPEI's Surveillance Task Team, to assure partnership-wide support for improving polio surveillance quality in priority countries
Coordinates program data sharing and specialized analyses with GPEI partners that are part of the polio data sharing agreement with WHO
Conducts and coordinates quarterly global risk assessments in collaboration with partner agencies to guide planning of vaccination campaigns (SIAs), surveillance activities and allocation of human and financial resources and vaccine supplies. Tracks completeness of Regional quarterly risk assessments
Monitors the performance of acute flaccid paralysis (AFP) surveillance and of environmental surveillance globally; identifies surveillance performance gaps and provides strategic guidance to regions and countries to address these gaps
Oversees the functioning of global AFP and environmental surveillance and coordinates development of new surveillance policies, updated technical guidelines and standard operating procedures
Oversees the coordination of activities of the GPLN. Assists with monitoring performance and reliability of the laboratory network and ensures adequate technical and material support needed to maintain the accreditation and high quality of the GPLN member laboratories
Supports development of technical guidelines for special surveillance activities and guides development of strategic plans for mitigating poliovirus risks and response plans for polio outbreaks
Oversees technology upgrades and capacity building for data management systems in POL and in the regions and priority countries, particularly through the POLIS polio information system
Ensures that the results of quality weekly and monthly program data updates is shared through bulletins and other standard polio information products

222

Team Lead Resume Examples & Samples

B.E. Instrumentation / Electronics & Communication
Industrial Automation Control Experience > 7 yrs
Hands-on leadership experience in executing engineering projects, work packages
Awareness of industry trends
Experience in content development for industrial automation control systems
Use of Engineering tools, participation in productivity improvement initiatives
Knowledge of Content Management systems is desirable
Knowledge of e-Learning tools such as Articulate Studio and Captivate is an advantage
Knowledge of ADDIE process is an added advantage

223

Team Lead Resume Examples & Samples

6+ months of experience working in a licensed childcare facility, leading a classroom as well as creating educational lesson plans
Master teacher qualification is required (CDA, CCP, Cert. of Mastery in child dev.)
An Associate degree or higher

224

Team Lead Resume Examples & Samples

Respond to call by Team members
Assign work to operators and cover absenteeism
Support employees when necessary
Conduct training and cross-training for TM
Assure that standardized work is followed
Facilitate small group activities
Initiate and work on Continuous Improvement Projects Process start-up and control
Meet production goals – achieve daily production results
Assure that all equipment is operational & in good working order
Confirm quality – conduct routine checks
Assist in set-ups and changeovers when necessary
Insure parts and materials are supplied to operators
Issue requests for quick maintenance
Conduct 5’S and Safety audits
Collect data and completed required reports
Observe company policies and regulations
Report unusual conditions to supervisor or designated individual
Handle hazardous waste from work area to accumulation site
Perform, as assigned, other similar or related duties

225

Team Lead Resume Examples & Samples

1 year of experience in an Operations environment
1 year of experience in a Supervisory Role
Schedule flexibility to lead a team that operates over the weekend

226

Team Lead Resume Examples & Samples

Answer and direct calls appropriately
Perform filing and data entry claims as needed
Consistently adhere to business procedure guidelines
Maintain all logs and reporting documentation; attention to detail
Sort and deliver mail, small packages
Minimum of 6 months customer service related experience
Keyboarding and windows environment PC skills required (Word, Excel, Adobe and PowerPoint preferred)

227

Team Lead Resume Examples & Samples

Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates. Planning & organization – focus resources on critical needs. Define plans and actions consistent with business needs. Organize initiatives to achieve optimal results and critical timelines
Position may require Supervisor to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients
Quality/Workflow compliance – demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated, understood, and performed by on-site staff
Coaching & counseling – create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources
Administrative – Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety & security procedures
Personnel Management – Performs all functions in HR Access to include time and payroll authorization, training approval and vacation approval. Duties also include hiring and termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager
Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written

228

Team Lead Resume Examples & Samples

Meet and exceed production and delivery schedules, budgets and targets
Expected to develop and maintain required relationships with Manufacturing Engineering, Quality, Human Resources, Engineering, Production Control, Shipping, and other areas as required meeting targeted business goals and objectives. Maintain an effective relationship with Purchasing to affect positive supplier/vendor relationships
Safety investigation 5 why's
Ensure Skill Training Matrixes are in place, train new hires and manage training
Employee/ situation investigation
Meet daily cell goals (5s, Safety, Quality, Maintain hourly production boards)
Daily start up checks
5 why's and Prompt Root Cause Corrective Action (RCCA)
Must be capable of understanding all technical issues related to assigned products
The ability to work independently on multiple projects in a fast-paced environment
Open minded, natural curiosity, and customer, market and product oriented
Achievement/result oriented, consistent, and good organizational skills

229

Team Lead Resume Examples & Samples

Preferred a minimum of 2-3 years of related experience in machining or electronics field but not required
Basic Computer Literacy
Basic Reading and Writing

230

Team Lead Resume Examples & Samples

Strong verbal, written communication and negotiating skills. ( Fluid English)
Proven ability to work independently with good analytical and problem solving skills and attention to detail
Good interpersonal skills, team player, and approachable by branches, regions, other departments, management and peers
Possesses advanced computer skills including MS Word, Excel, Internet, fax and printing software as well as an understanding of database operations
Continuous improvement experience background (Green Belt) (Desirable)

231

Team Lead Resume Examples & Samples

Actively participate with supervisor in daily labor allocation thought process/decisions
Monitor workflow during shift and assign additional duties
Understand performance metrics for area and impact across Fulfillment site
Communicate clear expectations regarding department and individual production, accuracy and safety goals
Actively participate with supervisor in development of “continual training” strategy for Warehouse Associates
Provide on-the-job training to employees by demonstrating proper techniques etc
Train members of the team on processes and procedures and specific functions within department
Motivate team members in performance of duties
Communicate production equipment issues and notify mgmt if schedule will be impacted or technical assistance is required
Ensure tools and equipment used by assigned team are functional
Maintain safety standards of facility
Assist with tracking of daily production numbers
May provide input to supervisor for Associate reviews
Direct all employee issues or disciplinary actions to supervisor
95% floor/5% office
Assist on production line as needed

232

Team Lead Resume Examples & Samples

Staff Motivation – Create a team environment through motivation and positive feedback, counseling and corrective action as necessary up to and including dismissal for nonqualified or nonproductive employees (with HR assistance)
Create and maintain a safe work environment by engaging the associates in reporting potential safety hazards, support of the EH&S guidelines and continual emphasis on safe work habits and working conditions. Investigate safety problems, develop corrective actions with EH&S and implement and communicate changes
Continuously assess the physical condition of the workplace regarding safety and ergonomic correctness. Implement 5S and maintain through audit process
Maintain a professional demeanor during stressful situations, make informed decisions and communicate these decisions up and down the chain
Comply with all Local, State and Federal regulations regarding employees
Evaluate job performance of employees through performance reviews making appropriate recommendations for improvement in productivity and efficiency and administering a developmental plan for all associates
Use the PPI business system tools for continuous improvement of processes
Other duties as assigned based on business need
Bachelor or Associate Degree (either obtained or in process) and a minimum of 2-4 years of equivalent experience in a related field
Management, analytical and conflict resolution skills
Customer focused and drive
Experience in lean manufacturing and continuous improvement is highly preferred
Strong process/systems aptitude and knowledge along with process industry experience
Business Management, Manufacturing, Operations, or equivalent work related experience
Physical ability to tolerate loud noises. Ability to bend, stand, and work on concrete 10 + hours per day at temperature ranges between 40F and 90F

233

Team Lead Resume Examples & Samples

Supervise a two person team to support
Scanning incoming mail to recipients
2+ years’ experience in a copy center supervisory position (copy, scan, print, litigation support, reprographics)
Ability to stand for long periods of time, bend, and lift up to 55 lbs
Competency in performing multiple functional tasks

234

Team Lead Resume Examples & Samples

Sustainably grow your market by developing and executing sales strategies that will drive your team to meet or exceed your new business revenue and customer acquisition targets
Build an outstanding team including interviewing, hiring, and training New Business Sales AEs, Account Managers, and SDRs within our growing team
Directly manage the New Business Sales AEs
Play an active, hands-on role in closing new business deals (expect to get your hands dirty helping prospect new opportunities, manage and drive the sales process, and develop relationships with current customers to help grow our existing business)
Lead office trainings as well as provide coaching and ongoing, constructive feedback to AE’s, AM’s and SDR’s
Play a role in driving strategic initiatives that improve results across the broader sales team
Provide leadership, guidance and support for account related issues
Manage end to end team revenue pipeline (new business and existing business)
Oversee building / office facilities
Be responsible for developing team and office culture
5+ years of quota carrying sales experience in AdTech or MarTech. SaaS experience is a plus
Past sales management experience preferred, but not required
Comfortable managing full sales cycles (driving new sales and growing existing business)
Track record of success in sales (top performance in terms of peer group + industry)
Demonstrated ability to coach, mentor, and develop teammates
Strong working knowledge of the digital advertising and marketing technology industries
Excellent communication and presentation skills
Ability to work cross functionally, lead projects, and drive results

235

Team Lead Resume Examples & Samples

Owns the plans for their team’s success and contributions to the business unit priority
Ongoing feedback and discussion with employees regarding what’s important, how are you doing, priorities to improve. These discussions include: regularly scheduled 1:1s, documentation of 1:1 sessions, performance plans, and informal meetings
Technical/Functional Skills
One year of previous team lead/supervisor experience in an inbound/outbound call center environment highly desirable
Communicates information regarding team performance, employee needs and VOE to senior management. Presents team data to manager and large groups and effectively responds to feedback
Participates in and may lead call monitoring calibration across
Ensures that employees have the development opportunities needed to learn and grow continuously assesses and improves processes within their scope and recommends improvements

236

Team Lead Resume Examples & Samples

Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met
Provide constructive feedback - Coach, mentor, motivate and evaluate the performance of the team on a regular basis
Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success
Ensure the proper and effective implementation of new and existing customer service structures & procedures
Understand & analyze traffic reports, proactively make suggestions for improvement
Monitor team attendance, document infractions and implement corrective action
Assist with planning/organizing the proper coverage & align staffing
Supervise the quality assurance process and related training of staff members to ensure quality customer service
Participate in recruitment activities (screening, interviewing)
Act as a backup of Operations Manager if needed
At least 4 years of senior supervisory/team lead experience in a BPO / contact center environment
Experience in managing at least a group of 15-20 people in an inbound contact center set up
Excellent English communication skills (verbal & written)
Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance
Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments
Must be able to handle multiple projects and effectively manage different timelines
Proven experience and knowledge in effective hiring, training, coaching and people management practices
Experience in managing remote teams is an advantage
Proficiency in Word, Excel and PowerPointSearch Jobs US

237

Team Lead Resume Examples & Samples

Transition OTC process from client location
Manage OTC team in day to day operations
Promote proactive approach and culture of continuous improvement. Identify and sponsor initiatives
Career in the multinational company
Unique opportunity to take part in international projects and gain experience with various businesses
Set of social benefits to choose from
Salary adequate to your competencies
External and internal training program

238

Team Lead Resume Examples & Samples

Bachelors in Accounting or Finance
Approximately 15 to 20 years of experience with at least five years in a finance role supporting a business unit
Experience partnering with business unit leaders and managing staff
Strong written and interpersonal communication skills are essential
Strong organizational skills and ability to prioritize multiple tasks are required
Experience with SAP, Business Warehouse, HANNA and Microsoft SharePoint

239

Team Lead Resume Examples & Samples

Ensure accurate and timely reporting to management
Contact liaison for business partners
Improve employee product knowledge and training
Collect appropriate metrics to aide in the management of quality control, time and resource management and employee effectiveness
Provide annual forecasting of workload volumes, FTE and budgetary needs for department
Adherence to regulatory standards including annual compliance and licensing requirements are met for department
Develop reports for analysis and trending in addition to research, testing and delivery of best practice customer service experience
Manage the risks associated with transaction and exception processing of investment products in a digital environment
Minimum of 1-2 years of management experience
Minimum 3-5 years brokerage experience
Strong communication, organization, and problem solving skills in a fast paced environment
Ability to provide leadership to accomplish departmental and organizational goals
Ability to analyze difficult situations in a high risk environment
In depth knowledge of the securities industry, rules, regulations, and sales practices

240

Team Lead Resume Examples & Samples

Sensitivity to multi-cultural populations and issues is required
Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
Functions as scheduling coordinator and Treatment Plan supervisor for the Team; assures coordination of clinical and administrative team functions including scheduling of staff and members
Directs the day-to-day clinical/administrative operations of assigned team, assuring all members receive services as indicated in the treatment plan
Oversees and monitors accuracy of medical records
Safeguards member confidentiality
Assists in coaching staff and in ongoing staff development efforts
Partners with leadership to identify and mitigate risk
Ability to train, empower, and lead staff to embody above elements in daily interactions with colleagues, members, and other service providers
Thorough understanding the rights of persons served and related legal processes
Effective written and verbal communication
Ability to assess safety risks
Excellent driving skills
Ability to easily build rapport
Within 3 months of employment, ability to apply financial requirements for billing and learn billing codes

241

Team Lead Resume Examples & Samples

One (1) year of direct service experience with mentally ill individuals
A Master’s Degree in Social Work or related field
Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned to employees, frequent feedback focusing on both positive and problematic aspects of work performance and other management practices that are consistent with Continuous Quality Improvement
Recommends and establishes general policies, structures and controls
Assures program options providing a process which offers increasing opportunities for employment, social integration and independent living
Participates actively in maintaining and participating in program activities
Participates in the program evaluation process, utilizing results to identify needs, establish goals and directions for future planning
Collaborates with Program Director/Administrator to assures program options providing a process which offers increasing opportunities for employment, social integration and independent living
Attends and overseeing the monthly Utilization Review process
Supervise, train and oversee and PSC II’s in service plans and risk assessments
Oversee all referrals to the program
Provides safe, effective and efficient implementation of direct care in accordance with established policies, procedures and standards of care
Establishes and maintains a therapeutic relationship with members
Attends and participates in primary therapy, community meetings, family therapy, and groups
Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions
Reviews and implements member service plans
Actively facilitates and participates in team meetings and service planning meetings
Provides leadership in facilitating the team process
Provides 24 on-call (cell phone) coverage as needed
Provides education/training to other team members as necessary
Assures that members know and understand their legal status and rights
Provides weekend/on-call service/back-up and crisis intervention
Provide direct services to members, families and community supports of member
Completes the Monthly Status Report to the County
Ensures all clinical issues are addressed around hospitalization of Members
Assists with Service Coordination Plan, including
Thorough understanding of member rights
Knowledge of persistent mental illness and basic medical and psychiatric terminology
Understanding of issues pertaining to older adults

242

Team Lead Resume Examples & Samples

Provides direction to receiving team members according to established policies and objectives
Demonstrates skills in teaching/leading and/or mentoring
Ability to speak effectively before groups of employees
Need 2+ years of Microsoft experience
2+ years of forklift experience and 2+ years of Team Lead experience
Must be able to work overtime and weekends on very short notice

243

Team Lead Resume Examples & Samples

May exercise human resource responsibility for personnel managed including hiring, termination, performance review, salary recommendation, training, coaching and personnel issues. Act as a lead position with Relationship Managers joint calling, guiding business development activities and providing guidance on credit structuring and portfolio maintenance
Serves as primary contact with assigned prospective and current customers for all of the financial, banking, and investment counseling needs. Primary focus is on finding new business opportunities to sell the Bank’s products and services. Conducts interviews with applicants to thoroughly understands current and prospective customer's needs and their financial situation to market and sell additional Bank products and services. Visits applicants at their place of business to verify and better assess their current situation and future needs
Identifies business needs and corresponding sales opportunities bank-wide and actively promotes ways to increase customer reliance on bank products and services, capitalizing on the unique and comprehensive capabilities of the bank. This would include Cash Management, Syndication, and the Capital Market Group
Obtains financial statements, tax returns, and other credit information and maintains individual credit files for all existing customers. Conducts analysis of pertinent credit information and/or credit checks
Manages existing portfolio and stays informed on their condition is aware of developing trends in the market which may impact credit quality. Prepares quarterly loan reports on existing portfolio
Represents the Bank as appropriate in its relationships with major customers, suppliers, competitors, government agencies, professional societies, civil and community groups. Ensures compliance with the Bank's CRA program
Works closely with underwriting teams for new credit requests and renewals ensuring that all relevant financial and non-financial information is available to the underwriter
Works with loan administration in the review and negotiation of loan documents. Ensures a high standard of credit quality through the processes of credit approval and portfolio maintenance, controlling loan quality, delinquency percentages and loan losses
LI-TW1
Bachelor’s Degree in Business or Finance
Master’s/Advanced Degree in Business or Finance
Years of functional/professional experience: Ten or more years of directly related experience
Years of supervisory or managerial experience: Some supervisory/managerial experience
Solid understanding of underwriting and analysis for companies of all sizes and complexities
High degree of comfort and familiarity with use and application of commercial lending principles
Active understanding and ongoing use of Touchpoint and other enterprise level systems

244

Team Lead Resume Examples & Samples

Bachelor’s degree in computer science or related field
Proficient to Advanced competency with SQL, PL/SQL and Oracle databases
Minimum of 5 years experience working with relational databases; Banner Advancement experience preferred
Minimum of 5 years experience writing standard queries and reports
Experience and working knowledge concerning data block development and report writing experience in a data warehouse environment
Experience with presenting and supporting data driven assertions not assumptions
Strong understanding and proven results involving of descriptive, predictive, and prescriptive analysis
Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally, and through preparation of reports and other materials
Excellent analysis and problem solving competence
Excellent organization, communication, and interpersonal skills
Ability to work independently and collaboratively in a fast-paced, complex work environment
Ability to manage and to complete detailed assignments within specified timeframe, and adapt to changing situations and priorities
Must be comfortable in an environment that places high emphasis on continuous improvement, teamwork, and excellent customer service
Knowledge and understanding of fundraising in a higher education or large non-profit organization
Strong Proficiency in MS Office Suite specifically MS Excel and MS Access
Experience in migrating from one donor database system to another as it is highly likely that the successful candidate will be assisting in the implementation of a new donor database
Experience training and managing individuals in reporting and analytic practices

245

Team Lead Resume Examples & Samples

Supervise all site activities ensuring customer satisfaction in all areas of responsibility to include, but not limited to Switchboard, Mail Services, Print, Records, Shipping, Receiving
Operating mailing, copy or fax equipment
Perform other tasks as necessary / assigned
Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)

246

Team Lead Resume Examples & Samples

Helps Program Manager (PM) identify potential activities, events, consumer connections, and sponsorship opportunities
Leads in the planning and execution of all events
Manages BA's to promote brand loyalty and success of PM activities
Assists FMM with logistics and implementation of an experiential marketing - including footprint setup/teardown, event execution and on-site staff check-ins
Assists in on-site coordination with
Availability for weekday meetings is a requirement

247

Team Lead Resume Examples & Samples

Provides regular supervision and mentorship over subordinate staff
Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
Participates in client related activities to include client calibration sessions and project planning
Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)
Completion of weekly Team Manager Scorecard for review with Operations Manager
Time management skills and computer proficiency

248

Team Lead Resume Examples & Samples

Serves as a liaison between practice physicians and office employees, and between the practice and other clinical and administrative areas
Ensures that staffing is in place to meet the demands of the provider's work schedules. Coordinates utilization of float pool associates and maintains associate payroll information
Completes and reviews office correspondence including invoices/statements, credit cards, petty cash, mileage forms, and reports
May perform clerical or technical roles/functions
Three years of experience working in a physician office setting required
One year of experience in a leadership role preferred

249

Team Lead Resume Examples & Samples

Leads a team of regional staff. Participates in the candidate selection process, trains, and evaluates staff’s performance. Supervises staff in a manner that is consistent with our organizational culture, which is based on four values: Integrity, Intensity, Innovation, and Involvement and on open communication. Actively seeks development opportunities for team members and self. Promotes a friendly environment, good morale and cooperation
Ensures customer needs are met and high quality service is delivered through a variety of means, including staff meeting or exceeding service levels and through monitoring of the performance, productivity, attendance records and measuring and reporting on performance metrics. Assists in determining the resolution of all customer situations. Reinforces a customer focused orientation
Writes and administers standard operating procedures to support the goals and objectives of the department and the customer. Develops KPI’s, tracks trends, and implements best practices
Interacts with management, sales and the customers on matters concerning functional areas within the department, regularly
Sets up and presents at customer business review meetings; delivers Managed Services capabilities presentations. Grows the business at new and existing customer sites
Conducts site audits, annual physical inventory
Evaluates employees’ training needs, identifies possible solutions and arranges for needed training and development. Ensures that employees are cross trained and develops employees to create a career path and succession plan
Supports Practical Process Improvement and focuses on improving processes with the goal of providing stellar customer service. Leads improvement teams and mentors site personnel to lead team improvement efforts
Prepares and reviews various operational reports and individual associate performance reports
Attends training classes and regional meetings as necessary
Must possess the leadership and supervisory skills be able to lead, coach and motivate a large group of employees along with excellent interpersonal skills to relate well to employees, various levels of the customer business and peers. Must have a customer orientation to develop customer relationships
Must possess written and communication skills to clearly express his or her ideas, share technical information, communicate well with customers and all levels of the organization, write procedures and develop plans. Must be able to handle conflict well and give positive and constructive feedback along with managing performance issues
Must possess analytical and critical thinking ability to be able to evaluate, interpret information and procedures, to make timely decisions while functioning in a fast-paced, changing work environment
Must possess organizational skills to meet deadlines and assist staff in multi-tasking
Must be able to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues
Must be self-motivated, stress and pressure resistant, as well as a quick learner
Must be computer literate and possess intermediate skills in Microsoft Suite, Outlook, Word, PowerPoint, and Excel. Must be able to learn and perform well, utilizing customer and internal systems

250

Team Lead Resume Examples & Samples

Communicates goals and manages workload through daily huddles and whiteboard numbers
Foster and support a culture of teamwork to build employee commitment and enthusiasm for the success of the team and our business
Collaborates with Training to determine the needs of the team and employees to ensure levels of quality are being met
Partners with other Team Leaders in support of continuous improvement and implementing strategic decisions made by senior leadership
In-depth knowledge of Ecova’s full suite of services preferred
Must be detailed oriented and have the ability to organize and prioritize multiple tasks and workflow. Excellent time management and organizational skills
Demonstrates the ability to voice concerns with management and executives

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