Tech Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the tech support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

Z Langworth

Zetta

Langworth

16580 Nicolas Curve

Phoenix

+1 (555) 428 4121

16580 Nicolas Curve

Phoenix

Phone

p +1 (555) 428 4121

Experience Experience

San Francisco, CA

Tech Support Engineer

San Francisco, CA

Larson, Morissette and Lang

San Francisco, CA

Tech Support Engineer

Participate in special projects as necessary to improve the technical team; and work on cross-functional teams which improve processes within Customer Care
Provide summary report quarterly of warranty replacements and provide feedback to Patient Care Reps on performance of technical decisions
Provide benchmarking analysis (SVA, FVFR, NPS etc.) aimed at cost reduction and process improvements
Work to constantly improve call handling and resolution processes
Provide technical assistance to internal and external customers and partners
Works on unusually complex problems and provides solutions which are highly innovative
Working knowledge of network and system architectures such as servers, databases, load balancers, and routers

Los Angeles, CA

Internal Customer Tech Support

Los Angeles, CA

Mohr and Sons

Los Angeles, CA

Internal Customer Tech Support

Tracking, scheduling and delivery of refreshed workstations for existing employees
Providing secondary level assistance to help desk related questions
Works in collaboration with Business Relationship Management to effectively communicate IT Events and IT Incidents to key lines of business
Provide after-hours support-both phone-based and on site to all users as problems arise above and beyond normal contracted hours
Working on resolving the issues related to OBI & the applications part of the OBI
Conducting IT Workshop to promote GIT services
Works with the MIM Facilitator and across lines of IT to identify procedural and documentation gaps that would aide service restoration activities

present

New York, NY

Senior Tech Support Engineer

New York, NY

Littel-Sanford

present

New York, NY

Senior Tech Support Engineer

present

Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers
Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management
We are customer obsessed and aim to provide extraordinary technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access
You will perform advanced problem analysis and isolate problems of moderate to high complexity, with little instruction from team leads and/or management
Support both mobile application and console implementation efforts, including application configuration, testing, and issue resolution, both on-site at the client location and remotely
We have targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals you will strive to achieve
Provides technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access

Education Education

Bachelor’s Degree in Computer Science

Virginia Commonwealth University

Bachelor’s Degree in Computer Science

Skills Skills

Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations
Share knowledge, provide articles to the Knowledge Base team and communicate new product information and known issues
Ability to share technical knowledge with customer in a clear and concise way (written or oral)
Strong personal commitment to quality, customer service and patient safety
Proven ability to quickly adapt to new environments and to gain an understanding of new processes, applications and procedures
Proven ability to quickly gain an understanding of new business processes and applications
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Excellent knowledge of English language on both verbal and written level
Good technical knowledge in IT and new technologies (ideally in websites and hosting, ftp, ssh and DNS)
Ability to perform basic repairs on laptops, desktops, and some peripherals

Create a Resume in Minutes

15 Tech Support resume templates

Read our complete resume writing guides

Teradata Business Tech Support Resume Examples & Samples

Provide 24x7 on-call production support
Experienced in data warehouse/ large database implementation and support
Experience with MP-RAS Unix and Linux operating systems
Experience with Teradata Manager, Viewpoint and Teradata TTU utilities
Ability to create and maintain positive and professional business relationships with both internal associates and external customers
Proven diagnostic problem solving and solution development capabilities required

VP Tech Support Resume Examples & Samples

Manage a team to provide outstanding support to our clients – The VP, TSHD must lead a team and ensure high performance standards in coordination with his/her counterpart in San Diego. This includes the ability to manage difficult client conversations as well as serve as a liaison to our technology organization in the event of system issues
Act as an advocate for our clients during new technology development and deployment – The VP TSHD must have the ability to anticipate the needs/confusion points/expectations of our advisors and communicate them effectively to our technology organization and other organizational stakeholders early in the new product development process. This may involve influencing projects at the conceptual stage as well as supporting small testing pilots or other pre-launch support. Further, the successful candidate must be adept at predicting the future needs of the organization and preparing the team to provide a great service experience
Provide project leadership, guidance, and/or management in unique technology initiatives/launches – The VP TSHD must be able to plan for, mobilize and execute the delivery of great service to our clients in dynamic situations on tight timeframes which may include new technology launches, evaluating outside technology vendors, and other situations in which both technology and call center management expertise is relevant
Excellent customer service skills (focused on delivering the best experience possible to our advisors, institutions, and investor clients) and the ability to handle escalations on critical advisor issues
A track record of strong leadership skills and the ability to develop others within an organization
Strong oral and written communication skills, as well as the ability to present to senior audiences
Excellent real time judgment around advisor facing communications in the event of technology outages or other issues impacting the advisor experience
Must have ability to plan, organize, and execute multiple projects on tight timeframes
A track record of influencing senior leaders across departments
General business acumen and the ability to predict the implications of technology deployments and plan for their successful execution
General technology knowledge and awareness of the technology lifecycle
Bachelor's degree required (prefer business, economics, technology or similar)
10+ years business experience
5+ years managing a team, call center management experience preferred
Proficiency in Microsoft Office programs

Supervisor, Tech Support Resume Examples & Samples

Lead and/or servisory experience in a call center or technical environment required
1 year experience in call center or technical operations required
Previous experience with telephony services is preferred
Ability to work in a team environment
Excellent people skills
Ability to analyze and solve problems
Computer proficiency in Word, Excel and PowerPoint

Enterprise Tech Support Senior Analyst Resume Examples & Samples

Handles customer issues from beginning to resolution (handle in place)
Apply a basic understanding of the underlying principles of a professional discipline
Typically obtained through formal study

Enterprise Tech Support Consultant Beijing China Rtse Resume Examples & Samples

Bachelor’s degree in a technical field, Masters in Computer Science or equivalent work experience in a software/support and services environment
Foreign language fluency is a plus
Extensive experience supporting the following technologies; Routing protocols, BGP, OSPF, RIPv1/v2, ISIS, IP multicast, QOS, policy routing, packet filtering, networking OS architecture and performance issues
Experience in Spanning Tree protocol and its variants (xSTP), VLAN Membership Policy Server (VMPS) VLAN Trunking Protocol (VTP), MPLS, ISL, 802.1Q and 802.1p
Must have very strong customer and interpersonal skills
Must demonstrate exceptional customer service/support skills and represent Dell Networking in a professional manner at all times
Must be highly motivated, a self-starter, and have proven ability to function effectively without direct supervision

Tech Support Resume Examples & Samples

Responsible for the configuration, management and support of software on card-based devices in a test environment
Coordinating access to these devices across multiple projects
Providing 1st line support to all users of the Devices in the test environment & assisting 2nd line support for both test & production queries
Assisting development staff in all aspects of QA, including test planning, scripting, execution, defect management and reporting
Understanding of and experience with Microsoft Client/Server technologies
Experience of working in a technical support role
Strong inter-personal skills
Proven organisational and co-ordination skills
Proven ability to quickly adapt to new environments and to gain an understanding of new processes, applications and procedures
Proven ability to quickly gain an understanding of new business processes and applications
Test planning & execution skills
Proficient in the use of desktop applications such as Excel, Word, MS Project etc

Tech Support Engineer Resume Examples & Samples

Excellent customer service disposition
Windows and OS X troubleshooting and support experience
Server and network experience

Infrastructure Tech Support Database Administrator Resume Examples & Samples

Good working knowledge in database replication products like Oracle Data guard, Golden Gate and Shareplex
Oracle/IBM Certification a plus
5+ years in supporting Oracle and DB2 databases
Install, configuration and perform Oracle (11g) and DB2 (V9) administration on AIX/Linux/Windows platform
Ability to perform 24X7 production support
Experience in patching standalone and RAC databases in AIX/Linux/Windows
Experience in managing database replication products like Data guard, Shareplex and Golden Gate
Analyze database growth and perform database capacity planning
Resolve production incidents on time, work with the vendors to fix database product level issues

Tech Support Rep Resume Examples & Samples

Provide Tier I technical support for designated proprietary LPL software products ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications
Troubleshooting Skills
Ability to Multitask
Follow up Skills

Tech Support Resume Examples & Samples

Ability to navigate through multiple computer applications with speed and accuracy
Recommend products that best suit the customer’s requirement. · Ability to read and interpret documents such as procedure manuals, work instructions and software manuals
The ability to relate to customers in a professional and courteous manner
The ability to work in a team environment
The ability to sit for long periods of time
Must pass drug test and state, federal and criminal background check · Must have High School diploma or general education degree (GED)
Must be at least 18 years of age or older / / / / If this describes you, then apply online today!

Field Tech Support Specialist Resume Examples & Samples

Provide basic support services to clients with technical problems and information technology issues involving desktop, laptop or network services
Support and maintain effective relationship with users
AAS Degree or equivalent technical certificate and/or experience in a field service/technological industry position; a strong background in data communications, computers, and networking, as well an electro-mechanical aptitude
A good working knowledge of Windows 7 and 8, and the Office suite of applications required
Candidate must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment

Senior Tech Support Rep, Noc Resume Examples & Samples

Install, repair & maintain audio, video, RF, and server based broadcast systems
Provide on-call support 24 hours per day, 365 per year. Support may entail phone or physical presence at the facility for equipment failure or other disasters. This includes, but is not limited to UPS/LIPA failures, storms or severe weather, and loss of personnel
Ability to work independently on assignments and report back on progress
Ability to maintain and repair a variety of Baseband video/audio, Automation, Encoding, RF and Windows or Linux based server Equipment
Should be familiar with using Vistalink for configuring Evertz equipment
Provide accurate and timely technical changes to Engineering staff to keep the facility up to date
Testing and certification of new installations or modifications
Coordinate and supervise technical aspects for LIVE events
Training of staff as needed
Ability to repair analog or digital equipment
Familiar with configuring/troubleshooting Windows Server and/or Linux based systems
Able to troubleshoot basic Networking problems (blocked ports, subnetting/routing issues)
Flexible schedule
AAS Electrical Engineering, AAS Electrical Engineering Technology or equivalent required, BS Electrical Engineering or Computer Science preferred, Windows experience required!
3 to 5 years experience in broadcast television, cable TV broadcaster or MSO
Prior experience working in a high pressured environment delivering consistently sound judgment with mission critical assignments
Ability to change priorities and handle last minute assignments
Ability to train technical staff on current and future technology as new equipment is deployed
Manufacturer’s training and certification on Evertz, Sony, Motorola, Harris/Louth, SA/Cisco broadcast equipment a plus
Knowledge of analog and digital audio technology, satellite RF technology and distribution methods, data networks, servers, archive, distribution systems, analog and SMPTE standards
Excellent communications, written and interpersonal skills
FCC, CCNA, MCSE or SBE licenses/certifications a plus!

Contributor Operations & Tech Support Resume Examples & Samples

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Improve and maintain installation and configuration procedures
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Create, change, and delete user accounts per request
Investigate and troubleshoot service tickets raised from HP Service Manager/Service Now
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities Configure / add new services as necessary
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
Maintain data center environmental and monitoring equipment
Bachelor (4-year) degree, with a technical major, such as engineering or computer science
Systems Administration/System Engineer certification in UNIX and Microsoft
3 plus year’s System administration experience
Experience with VMware
Experience of LAN networking, in particular C7000 Enclosures
Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
Experience in data center operations
Service Now knowledge is a plus
Experience in ITSM & ITIL methods

Mgr Tech Support Resume Examples & Samples

Handle Financial Advisor immediate escalations needing management contact and advanced technical support issues
Help frontline agents with question from advisors and office staff. Assist in the training process of support staff. Track their training progress and decide when they have reached milestones to move them on the next level of training
Administrative management duties: timecard approvals, interviews, review time off requests, track attendance etc
5 - 7 years of call center experience in the Help Desk / Tech Support environment
3+ years of experience managing staff
Strong oral and written communication skills and the ability to work independently are required to identify problems and implement solutions in a team environment
Effectiveness in this role requires strong leadership abilities as well as a solid working knowledge of PC software
Series 7, OPPs 99

Supervisor, Tech Support Resume Examples & Samples

Continual monitoring of ACD thresholds and team’s activities to assure compliance with department standards
Increase team productivity and motivation
Conduct quality control phone call monitoring to evaluate TSS performance, identify strengths and weaknesses and ensure that a high quality of work is being performed
Prepare annual evaluations and provide monthly feedback
Maintain professional customer service skills at all times and provide 100% satisfaction on each customer contact (internal and external customers
Develop reward and recognition programs to motivate team
Ensure Kronos payroll system is properly accounted for and accurately updated for team
Must be able to work in a fast-paced environment, self-motivator that promotes teamwork among co-workers
Must have recent Supervisory or “lead” experience (within the last 12 months) in a contact center environment providing leadership for 15 or more employees
Certificate or graduation from a technology based institution focusing on computer systems, electronics and/or IP technologies preferred

Tech Support Agent Resume Examples & Samples

Ability to work with customers to resolve billing inquiries
Provide troubleshooting assistance to customers with technical issues on their cable device
Maintain a high level of world class customer service/professionalism to a wide range of customers
Recommend products that best suit the customer’s requirement
Ability to read and interpret documents such as procedure manuals, work instructions and software manuals
Six months experience in providing customer service either via phone or in person
Maintain a positive environment, working with co-workers and customers within a diverse culture
Excellent telephone manner and listening skills
Must pass drug test and state, federal and criminal background check
Must have High School diploma or general education degree (GED)

Field Tech Support Specialist Resume Examples & Samples

Provide Technology support for Ticketmaster clients, Retail Locations and Live Nation O&O venues
This includes but is not limited to Ticketmaster products (Point Of Sale & Access Control), networks wired / wireless, and Food and Beverage systems
Following established procedures for product installation and support
Track and report on client based work progress through the Salesforce system, providing case status updates to both management and clients in a timely professional manner
Candidate must be available for rotating evenings and weekend on call availability

Tech Support Resume Examples & Samples

Answering inbound calls and e-mails from our customers and helping them regarding our products and services
To diagnose and fix general and specific problems relating to customer's web hosting services
Preparation of technical and commercial guides
To diagnose and fix the general and specific problems relating to customer's web hosting services
Interface between the subsidiary in Dublin and the head office in France
Planning and making outbound calls and e-mails to prospects with the objective of winning new customers
Good technical knowledge in IT and new technologies (ideally in websites and hosting, ftp, ssh and DNS)
Knowledge of GNU/Linux environment is a must
HTML language, Emails etc
Excellent knowledge of English language on both verbal and written level
Exceptional communication and relationship building skills
Self-motivated, outgoing and the drive to smash your targets
Fluent or native in Dutch & English, fluent or native in French would be a big advantage

Line Tech Support / Business Analyst Resume Examples & Samples

BAU Level 3 support of Macquarie's PeopleSoft General Ledger (PSGL), Microstrategy reporting suite and various locally supported applications (eg. finance, regulatory, tax related applications)
Support the execution and management of key month end processes for local business units Deliver functional support and best practice advisory/education for FMG Americas/EMEA applications, including training new and existing users on the effective use/functionality of existing Finance systems
Work with FMG to define sustainable business processes, controls and best practices for the use of their systems (current and new systems)
Identify, communicate and deliver process improvement initiatives as required
Project Management of small to medium projects, enhancements, including management of end-to-end technical change management practices, vendor management, status reporting
Lead business analysis workshops to illicit requirements
Facilitate security and risk assessments, remediation planning and test execution, defining processes and delivering required documentation
Ensuring prescribed processes are adhered to when implementing new vendor applications and when performing any updates/upgrades
This role will require the candidate to work closely with US based and offshore management, technical support and development teams to deliver positive client outcomes and effectively escalate risks and issues as identified
Have a Bachelor's degree in Information Systems or relevant field, or 5+ years of relevant experience
Possess a strong client service focus and attention to detail
Be able to deliver timely and accurate solutions in a high pressure and constantly changing environment
Be able to investigate issues independently and propose solutions: a self-starter that can work well both independently and as part of a team
Have excellent communication and interpersonal skills, and be able to effectively tailor communications to a diverse range of business and technical stakeholder groups
Be able to identify and engage with relevant stakeholders
Possess strong analytical and problem solving skills
Have demonstrated knowledge of accounting fundamentals
Have demonstrated experience with managing change and risks
Demonstrate knowledge of all phases of the software development lifecycle
Have demonstrated knowledge of project management methodologies and frameworks
Functional support experience within the PeopleSoft v8.8 environment
Report development experience using MicroStrategy or similar (eg Cognos, Hyperion) BI tools
Experience working with third parties vendors and offshore teams

Rep, Advanced Tech Support Resume Examples & Samples

Ability to troubleshoot and correct issues related to provisioning. (Send hits, Update OMSe)
Working knowledge of all TWC products and the ability to use appropriate terms and acronyms when discussing PPV, VOD, Fiber, HSD, Plant and Telephony
Expertise level of OMSe phone provisioning
Proven good attendance record
Build and maintain positive relationships with internal and external customers on an ongoing basis

Contributor Operations & Tech Support Resume Examples & Samples

Experience with Unix/Linux/Windows operating systems (concepts/tools/basic scripting)
Knowledge of FTP/FTPS/SFTP/SSH/HTTP/HTTPS protocols
Hands on experience working with Databases (Oracle is a plus)
Good English communication skills; written and verbal required
Ability to work in distributed teams
Experience working in a large enterprise would be a plus

Tech Support Engineer Resume Examples & Samples

Managing small projects and proposing solutions issues/ projects/ opportunities
Meeting or exceeding Customer Satisfaction expectations and problem resolution turnaround time standards
Coordinating with vendors and internal departments for various equipment needs, repairs, refreshes, etc
Meeting regularly with customers and partners. Building positive working relationships across departments
Participating in the implementation of policies and procedures related to desktop hardware, server and software acquisition, use, support, security, and backup
Understands own team’s strategy and objectives
Serves as an individual contributor as well as a team member
Makes recommendations in regard to department
Serves as a first-line interface to the user community within the company

Tech Support Representative Resume Examples & Samples

Repairs lenses and related material for Canon dealers and customers in a timely and professional manner, to provide an effective service department
Provides technical support and training to dealers and support staff via telephone, supplies information concerning parts and policies, responds to inquiries and ensures a knowledgeable sales staff
Assists customers, supplies information concerning parts, technical advice and schematic technical drawings, and responds to inquiries, to provide customer support
Receives and inspects incoming items for repair and furnishes verbal and/or written cost estimates, to provide information concerning costs for repairs
Position requires a High School Diploma and special training of less than 2 years

Purchasing Tech Support Resume Examples & Samples

Working with strategic and tactical procurement team addressing critical product support issue
Provide technical support to supply base, & commodity buyers for various Hamilton Sundstrand electronics products (integrated circuits, magnetics, electronics assemblies)
Review EC’s/ASL for electronic commodity team to assure that this has no impact to cost and delivery
Working with components engineering and design organization to resolve part shortage and part obsolescence issues
Supporting and resolving failure analysis activities on electronic components used in Aircraft Product designs and ensuring corrective action is properly implemented
Performing obsolescence reviews, identification and execution of cost reduction and quality improvement initiatives
Support PCOT team on cost saving projects
Perform engineering evaluation of similar part for cost justification
Manage Operation Support Engineering budget (OSE)

Customer Service, Tech Support / Sales Resume Examples & Samples

Prior customer service or call center experience
Sales Experience Preferred
Good typing skills: 25 WPM
Open schedule availability between 9:00am and 3:00am, 7 days/week including all weekends and holidays. Candidates MUST be open to working any shift during the hours of operation
Logical, analytical thinking and problem solving skills
Intermediate understanding of: o PCs and internet o Telephone Technology o Office Applications (Word, Excel)
Solid sense of responsibility and reliability
Strong awareness of privacy and data security
Willingness to work shifts, punctual and maintain productiveness
Readiness to be measured against personal KPIs and a commitment to personal improvement
Must be able to successfully pass a drug screen and criminal background check
Enjoy learning about and supporting new products
Deliver outstanding customer service
Possess excellent listening skills
Be able to work in a fast-paced environment

Tech Support Resume Examples & Samples

Maintain, troubleshoot and repair manufacturing and test equipment
Develop engineering solutions to improve quality of product, increase up time and prevent similar failure modes
Project management, equipment installation, development of documentation, and maintenance programs
Works safely and maintains a safe, organized and clean working environment by complying with procedures, rules, and regulations

Senior Tech Support Engineer Resume Examples & Samples

Resolve production issues within the stipulated SLA period
Learn new services quickly and transfer the knowledge to peers and team members
Provide support for improvement activities on both technical and non-technical aspects of support
Review and/or create required technical documents for application
Involve in the major incidents towards resolution by liasing with multiple stakeholders in a multi geographic environment
Immediately raise issues or risks towards the successful and timely completion of deliverables
Strong knowledge of support processes, willing work in 24X7 engagement for web based applications which are hosted at multiple Data Centres
Possess technical knowledge and has the ability to apply those skills to business impacting problems
Strong problem-solving, analytical and troubleshooting abilities
Experience in monitoring tools and ticketing systems
Strong interpersonal skill
Overall 3+ years experience in production support of web applications and with multiple DCs
Experience in Linux, J2EE, webserver, appservers and Database
Experience / exposure in AWS (Amazon web services)
Passion for delivering 24/7 service availability
Catchpoint, Nagios, JIRA

Tech Support Coordinator Resume Examples & Samples

Executes routine cross platform support
Participates in the design and implementation of systems and processes
Interacts with support, application, development teams and end users to resolve technology issues
Coordinates project tasks as assigned working with various application, systems, and helpdesk groups
Takes a proactive role in isolating potential systems problems and is considered proficient in the use of monitoring tools and software
Performs service administrative responsibilities and adhere to established manufacturer warranty procedures as well as company policies and procedures
Understands system architecture and infrastructure environments to recommend resolution of technical issues
Supports department in planning and implementing back-ups, disaster recovery, and security actions
Assesses and implements all new hardware and software
Assists with designing and implementing systems
Performs problem determination and resolution on multiple platforms
Maintains records including problem documentation, and actions taken
Has 2+ years of experience in performance of analytical tasks

Tech Support Engineer Resume Examples & Samples

To maintain the desktop computing environment; system software; software applications; printers; Audio/Visual and telecommunications equipment, and user account administration
Respond to and document customer requests through the internally-accepted ticketing system, from people walking-up, by phone call, “drive-by” and/or any other means that the request originates
Building positive working relationships across departments
Installing, troubleshooting, maintaining and educating customers on: Windows, MAC, and Linux operating systems, and educate customers on a wide variety of hardware and software platforms
LAN, WAN, TCP/IP, DNS, Windows servers, Active Directory administration, telecommunication diagnostics, Audio Visual & Video Conferencing Systems & printer diagnostics
You will have the ability to work well in a team environment
You must be comfortable and have confidence with following and actioning instructions via remote communications such as email, phone calls, videoconference etc

Tech Support Supervisor / Team Lead Resume Examples & Samples

Exceptional work ethics
Customer insight
People oriented
Fast paced
Extreme attention to detail
Highly motivated individual
Ability to provide coaching in a constructive manner
Adaptability to an ever changing environment
Fast learner
Multitasking
Motivated
At least 1 year experience in Team Management
At least 1 year experience in Communication Skills
At least 1 year experience in Report creation and analys
At least 1 year experience in Business management
At least 1 year experience in Time Management
At least 1 year experience in Contact Center experience
English: Intermediate

Tech Support Engineer Graduate Resume Examples & Samples

C, C++, C#, Java/J2EE
Unix or Linux development environments
Windows development environments
Web Server Technology
Understanding of Software development cycle
Script languages (Shell, Perl, VB)
HTTP/HTTPS
HTML, XML, Servlets, Applets, CGI
J2EE, JAAS
Good written and verbal communication skills in English and Mandarin &/or Korean
Fluency in Mandarin &/or Korean is important for this team's client base

Supervisor, Tech Support Resume Examples & Samples

Provides guidance and direction to staff including hiring, disciplinary action, staff development, goal formulation and performance review
Trains newly hired Tier 3 Technicians and incumbents as needed
Supports company’s policies and procedures including AA/EEO goals
Performs weekly one-on-one productivity meeting with direct reports and department members
Assists in the ongoing training and development of the Product Specialist staff including but not limited to current subscriber packages and enhancements
Maintains extensive contact with office and field personnel, sales personnel and National Help Desk
Informs departmental manager of concerns relating to personnel and operations; suggesting and implementing corrective action as necessary
Comprehend the function of Digital Phone network troubleshooting tools
Monitor and identify provisioning system trouble areas
Bachelor’s degree in business or related field and three to five years related experience; or equivalent combination of education and experience required
Prior supervisor experience, intern supervisor program and/or pier to pier coaching experience required
1 plus year experience in call center
Experience with ISP/Online, computer related help desk or digital phone technology preferred
Experience in configuration, analysis and troubleshooting of computers including but not limited to the following required: Windows Vista, Windows 7, Windows XP and Macintosh Operating systems required

Tech Support Team Lead Dublin Centre Resume Examples & Samples

Managing an international team of 10-15 technical support agents
Daily, weekly and monthly reporting
Conducting review meeting with team members
Monitoring performance and providing feedback
Dealing with escalations
Providing support to Senior Management
Min 3 years team management / team leader function experience from customer service, call centre, technical support or helpdesk functions
3+ years of customer service / helpdesk / technical support
/ call centre experience
Strong time management, organizational skills
Ability to work in a pressurized environment
Strong communication, problem solving skills
Complete fluency in spoken and written English another EU language would be an advantage

Windows / Intel Tech Support Specialist Resume Examples & Samples

Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides intermediate to advanced levels of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues
Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future
Team members participate in daily cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams

Principal Operations & Tech Support Resume Examples & Samples

Strong scripting skills, preferably in Python and Linux shell scripts and automation using scripting
Good knowledge of Linux. Background in software development and knowledge of Java, JBOSS and Oracle is a strong plus
Understanding of software deployment and automation in a complex environment including Cloud and internally hosted environments, multi-tenant deployments
On-call duties one weekend every 5 weeks plus one working week every 3 weeks. Working week on-call is from 8AM to 8PM central, weekend is from 8PM Fri to 8PM Sun (central)
Assist with deployment and maintenance in existing deployments across our hosted customer base

Packaging Development & Tech Support Resume Examples & Samples

Maintaining the Product Tech Manager QC and Fit tests reports and dashboards
Maintain and update the Packaging Development Calendar. Collaborate with the Go-To-Market Calendar Manager to establish the touch points and maintain the alignment with the GTM Calendar
Coordinate all “special packaging” requests and facilitate their progress through the timeline / process
Facilitate review of requests with Merchants to determine if requests align with TOMS goals and brand
Provide data and documentation required to support Executive and financial reviews
Coordinate and track all projects through process timeline; update packaging tracker and facilitate communication through additional process owners, e.g. Creative, AO, Merchandising, etc. Ensure all projects adhere to timeline and monitor and communicate milestones and escalate exceptions
Monitor design / review / approve steps to ensure any revisions / prototype updates are being processed as quickly as possible
Communicate projects to AO Team and work with them to monitor costs, suppliers and production of prototypes
Work with Trade Compliance and Sales Regions to document format and language requirements by country to ensure projects are in compliance. Maintain documentation of requirements
Conduct periodic reviews of the process and timeline to ensure efficiency and speedy execution
Monitor costs of “everyday operations” packaging to identify opportunities to reduce expenses
Work with Creative to develop and maintain catalog of “special packaging” options. ID opportunities to expand options as necessary / appropriate
Maintain and improve data collection and the set of reports and dashboards that the Tech Product Manager publishes weekly and monthly to track and measures
The Quality situation at destination warehouses (US, CA, The NL, APAC)
The seasonal fit and wear testing plan and progress (sample tracking, testing results…)
Project Management (0-3 years)
Paper and cardboard packaging commonly used in the Fashion & Retail Industry (3-5 years of experience)
Collaborative Product Development with multiple stakeholders and Asia based liaison office and vendors (0-3 years
Proficiency in Microsoft Office suite (Excel, PowerPoint….) (3-5 years of experience)
Fashion & Retail Industry experience required
Excel file and data base management experience required

Tier Tech Support Engineer Resume Examples & Samples

2+ years of experience with HTML/JS
Familiarity with web development and troubleshooting tools (e.g. Charles, Fiddler, etc)
Familiarity with VAST, VPAID, and MRAID specifications
Familiarity with video ad serving and/or servers (Sizmek, DCLK, Atlas, etc.)
Familiarity with MySQL

Engineering / IT Tech Support Resume Examples & Samples

Assists clients, fellow technicians, and service personnel in the installation, training and support of software, hardware, and related 3rd party peripheral components, including but are not limited to file servers, commercial grade workstations, networking switches, NICs, monitors, KVMs, and radio equipment
Tests faulty electronic components and circuits to locate defects and applies knowledge of electronic systems to diagnose causes of malfunction
May serve as after-hours support on call rotation for service trouble incidents
Ability to develop, read and Interpret technical documentation

Operations & Tech Support Resume Examples & Samples

Responsible for providing specialized technical and product support for Sabre hosted solutions, this includes troubleshooting and debugging complex software solutions
Improve and maintain installation and configuration procedures. Build and utilize automation tools with respect to the release management process
Research and recommend innovative, and where possible automated approaches for system administration tasks
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs
Actively participate in Change, Incident, Problem and Knowledge Management processes as well as on-call support
Responsible for troubleshooting, diagnose, take actions and triage for production systems while working on incidents
Design and implement improvements to increase stability and uptime in production environments with oversight and support of Integration, Certification and Staging environments
Assist in the technical coordination between service integrators, vendors and partners
Manage outages and emergency situations with different Business Units and external providers
Responsible for defining, designing and implementing new and updated hardware and software solutions for development and/or production
Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of systems
Exercise judgment within defined procedures and practices to determine appropriate action

Long Term Project Based Tech Support Customer Care Specialist On Site Resume Examples & Samples

Bilingual (Spanish and/or French)
Advance experience utilizing Microsoft application
Mac experience, Access and SQL Database, CISCO IP Phone, KANA Email
Proficiency with Microsoft Excel, Access, Word, Outlook and a basic knowledge of Adobe Photoshop, Acrobat, Reader
Knowledge of printers and multifunction printers preferred

IT Tech Support / Help Desk Analyst Resume Examples & Samples

Define, lead, and complete routine projects relating to information management specific to Lakeville D.C
Act as facilitator for Lakeville users to answer questions, resolve problems, and communicate systems requirements to the Tampa IT department
Place service calls for support to outside vendors, report and follow through to resolution
Safeguard security of equipment and data files
Maintain computer room/ server room cleanliness and safety
Monitor and control expenses associated with all hardware repair. Determine whether a given break down is a repair or replace. Allocate equipment in the event of breakdown to maintain business requirements
Act as facilitator for Lakeville users to answer questions, resolve problems, and communicate systems issues to the IT Technical Teams in Hingham and Tampa
Manage technical Lakeville resources to insure adherence to schedule for business requirements and implementation windows
Maintain contact and a working relationship with key Distribution Center IT vendors
Ensure all PC’s in the Distribution center are in compliance with established company standards
Assist the on-site Technology Analyst with selected projects
High School degree and or experience typically gained from a technical school and or hands on experience
Working knowledge of and 1 – 3 years experience with computer applications / software and/or programming preferred
Strong working knowledge of PC’s and PC networks/communications with mainframe, client-server, web-based applications, RF devices, virtual machines,
Proficient in word processing, spreadsheet, and database applications
Experienced in the development, testing, and implementation of Operations Systems
Thorough knowledge of distribution center and catalog fulfillment operations
Experienced in the use of peripheral input output devices (scanners, zebra & HP printers, Canon Vaio printers etc.)
Strong verbal / phone communication, interpersonal, and documentation skills

Supervisor Customer Care Tech Support Resume Examples & Samples

Monitors employee performance, reviews and coaches to ensure accuracy. Ensures competence of CAEs through training and development, appraisal and motivation techniques
Establishes and maintains personnel files as required
Ensures retention, customer service quality, adherence and accuracy goals are met
Conducts real-time phone monitoring and coaching to billing CAEs in order to maintain required service level; provides immediate feedback to associates to increase productivity levels
Consistent exercise of independent judgment and discretion in matters of significance

Supervisor, Customer Care Tech Support Resume Examples & Samples

Provides guidance and/or assistance to Customer Account Executives (CAEs) in resolving difficult subscriber questions or problems concerning Comcast high speed internet
Provides feedback, coaching and disciplinary action to employees, or effectively recommends such actions, to help improve employee performance
Displays strong written/oral communication and leadership skills
Demonstrates familiarity with www, internet, email, TCP/IP, OS, networking and routers to troubleshoot hardware/software configurations
Collects, compiles, and analyzes data to identify trends from statistical analysis and makes recommendations to management for improving Customer Service

Senior Operations & Tech Support Resume Examples & Samples

Developers both as the user of the test systems as well as the owners of the code that is used by others to test
HP and other 3rd party vendors that provide specific products and/or services in Test Systems
Management for Test Systems status, escalations, and reporting
Engagement of technical teams to resolve incidents when testing and/or training systems are impacted by performance, application or other environment issues
Concurrently coordinates multiple environment incidents across functional and operational teams and documents incident resolution
Key contributor and/or lead for TSMO initiated projects
Communicate and coordinate all Test Systems activities
5 – 8 years of hands on web based applications (Open Systems) experience
5 – 8 years of experience working in an environment with multiple Windows, UNIX and/or Linux
5 – 8 years of application development and/or test automation
3 – 4 years of working knowledge supporting infrastructure
Knowledge of system virtualization
Working knowledge of Oracle, MySql, or Microsoft SQL Server
Works effectively in a global team environment
Ability to logically triage an issue by following defined processes, define new processes/procedures when required and engage Sabre teams to efficiently address it
Capability to use available support products (for example Microsoft Office, MS-Visio, JIRA, SharePoint, etc)

Tech Support Resume Examples & Samples

0-2 years --
Any experience of troubleshooting software, hardware and network problems
Capable of working with multiple operating systems on multiple hardware platforms
Database knowledge & Email system knowledge

Customer Service & Tech Support Agent Resume Examples & Samples

6 months or more customer service experience; 1 or more years preferred
6 months or more working with multiple software applications; 1 or more years preferred
6 months – 1 year+ high volume phone experience in a customer service/call center job preferred

Tech Support Technician Resume Examples & Samples

Ability to troubleshoot and resolve complex issues in various desktop and operating systems, install and troubleshoot/resolve minor to complex desktop and software applications to ensure minimal adverse customer impact
Maintaining accurate inventory records and adhering to all Asset Management guidelines
Adhering to and communicating standards for use, operations, and security of network, personal computers, servers and data
Coordinating with suppliers and internal departments for various equipment needs, repairs, refreshes, etc
Proactively identifying problems in the computing environment to avert adverse customer impact

Spec, Advanced Tech Support Resume Examples & Samples

Minimum performance rating of exceeds expectations during the past 6 months
Demonstrated ability to use ICOMS, Issue Trak, email, IM, MS Excel & Word
Expertise level of Unified/ATG tools and provisioning (Bin files, IP addresses)
Technical plant knowledge

Tech Support Rep, Animation Resume Examples & Samples

Troubleshoots user problems requiring a working understanding of the desktop environment and a basic understanding of inter-related technologies
Monitors open Incidents on a daily basis to ensure that requests are being handled in a timely manner
Escalates incidents/service requests as appropriate
Can problem-solve most standard desktop problems
Repairs PCs/peripherals following established procedures
Selects specifications for new desktop equipment based on user needs and configures as appropriate
Configures and installs new desktop hardware
Supports mobile devices and AV equipment, installing, troubleshooting and supporting as needed
Documents problems and resolutions
Possesses working knowledge of standard desktop hardware and software and able to address most issues by following established procedures
Assist with video conferencing setup and troubleshooting in Conference rooms
Support mobile devices (iPhones, iPads, Android tablets)
Bachelor's Degree in Computer Engineering/Computer Science or equivalent experience, Master's Degree is a plus
3+ years of experience as a web back-end developer writing object oriented code using a PHP framework (such as Zend Framework, Symfony, Laravel, CakePHP or CodeIgniter)
Experience with building and supporting high-traffic web sites
Experience with continuous integration and automated testing
Experience with distributed cache
Proficient in Object Oriented Analysis, Design and Programming. Must be able to engage in discussions about fundamental concepts and apply OOD to real-world problems
Proficiency with Linux, operating system concepts and command-line tools.Strong command of concepts regarding scalability and performance
Experience with caching systems (Memcache, Redis, Akamai, Varnish, etc).Experience with version control systems (Git, Subversion)
Experience with application containers and container orchestration
Experience with Continuous Integration and Continuous Deployment, build pipeline and automated testing
Knowledge of modern front end technologies and concepts (responsive design, less, sass, angular, react, etc.)
PHP, JavaScript, Go a plus
Experience working with high volume web sites, media companies is a plus
Understanding of content management systems, site management systems and rights management
Ability to work independently and as a member of a high functioning team

CE Tech Support Spec Resume Examples & Samples

Strong, demonstrated customer service/support skills
Superior verbal communication skills
Can direct own learning activities and professional development strategy
Able to conduct research to find answers to questions and solutions to problems
Ability to "read" the customer and adapt behavior / approach
Responsive to customer requests and needs
Able to take complex problems to simple solutions
Able to maintain a positive attitude throughout the support process
Perseveres through difficult problem resolution
Support of various web browsers including IE, Chrome, Firefox, Safari
Preferred experience working with customers in the educational field

Tech Support Engineer Resume Examples & Samples

Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues. Identifies, documents and escalates customer issues to senior resources
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution. Contributes to centralized problem identification and resolution database may provide senior or expert level tasks similar to Engineering for assigned products or skills
Leads efforts in facilitating problem recreation and failure analysis of systems level issues. Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. May provide documentation and direct feedback to Technical Account Managers, Escalation Managers, Sales and other RSA Technical Support co-workers as appropriate
Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Salesforce
Validates technical information and issues early warnings and disseminates information as needed
As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required
Regularly submits content to the knowledge database
1 to 2 years of SQL Experience
Knowledge of IDS/IPS, VPN, routers, switches, firewalls
Proficient with networking fundamentals and a basic working knowledge of netstat, nslookup, dig, route, ping, traceroute, snoop, tcpdump and wireshark for isolation of network issues
3 to 5 years of experience with network security to include packet sniffing, firewall configuration and SSL-based secure communications
Deep understanding of DNS, Syslog, NTP, SNMP, networking and routing concepts required
3 to 5 years support of Enterprise Softwre/Hardware Systems, Professional Services for Enterprise Software/Hardware Systems or Quality Assurance/Engineering for Enterprise Software/Hardware
Use of Salesforce.com(SFDC) as case management tool
Technical certifications (RHCE, CCNA, CEH, etc.) are desirable
Demonstrated ability to take initiative in identifying and resolving technical problems via telephone, email and Web based service portal
Highly analytical with extreme attention to details and the ability to derive facts quickly, methodically, and accurately
Strong customer orientation and dedication
Aptitude and desire to learn
Analytical ability

Tech Support Engineer Resume Examples & Samples

Familiarity with wired and wireless network environment design and deployment models including network routing, bandwidth constrictions, content filters, firewalls, and proxies
Proficient in the use of office productivity applications including Outlook, Word, Excel, SharePoint
Able to travel up to 60%. Preferably lives in a major city allowing for reasonable travel times via commercial airline

Tech Support Engineer Resume Examples & Samples

Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
Basic understanding of scripting and programming languages (C, C++, Perl, Python, Bash)
Basic understanding of SQL Server or Oracle dB (DBA)

With Potential to Earn Tier Tech Support Resume Examples & Samples

Ability to work with customers to resolve inquiries
Provide troubleshooting assistance to customers
Recommend products that best suit the customer
Ability to read and interpret documents
The ability to work under pressure

Supervisor, Tech Support Resume Examples & Samples

Assists with the planning, design, research and acquisition of new or upgraded content creation hardware and software systems; maintains current knowledge of hardware, software and network technologies and recommends modifications as necessary
Interacts directly with clients to optimize current workflows and suggest technology changes to increase efficiencies wherever possible
Research, test, and document new production systems, hardware, and software for potential use in Production Technologies supported areas
Identify, document, and resolve potential technical support issues in the supported areas utilizing the appropriate resources of the department
Interface with other technology departments to utilize services provided
Instruct clients regarding operation of approved content creation equipment and related applications
Maintain proper departmental documentation and asset information that is easily accessible to management and other team members
Define and maintain workflows for production video and audio creation, production asset management, and distribution
Direct liaison to 3rd party support vendors
Bachelors degree preferred, relevant fieldwork required. Technical certifications pertaining to position highly recommended
Professional industry experience with 3+ years of direct business involvement
Familiarity with industry-standard content creation software and hardware systems (Apple Pro Applications, Adobe Systems, Autodesk, Avid, ProTools, DaVinci Resolve etc…)
General knowledge of transcoding software (Telestream Vantage, FFMpeg), content delivery (Signiant, Aspera), and media asset management (Levels Beyond Reach Engine, Avid Interplay, CatDV)
Working knowledge of shared storage systems (StorNext, Isilon, Avid)
General knowledge of media standards, digital streaming, transcoding concepts, and networking topography
Proficient in Microsoft Office, iWork, AutoCAD, OmniGraffle/Visio, JAMF Casper Imaging and other administrative applications
Experience with ServiceNow, Workfront, Jira, Slack, HipChat a plus
Familiarity with Video and Audio I/O (Blackmagic Design, AJA, Apogee)
Experience supporting live studio production workflows
Knowledge of all major operating systems including configuration, imaging, deployment, support and troubleshooting
Professional interpersonal client interaction and phone representation
Highly developed logistical and time management skills
Must have solid understanding of the video production process and a familiarity of production and transmission hardware and software systems. Knowledge of client and server operating systems, networking, and information systems infrastructure is essential

Tech Support Resume Examples & Samples

Provide support for web-based tools via a high-volume, in-bound phone queue. Provide problem management including responding to, diagnosing and possible resolution of web-based tool problems/issues utilizing appropriate internal computer applications. Ensure that all pertinent information has been gathered for tracking and archival purposes. Accurately enter all client/advisor data and feedback to ensure quick resolution
Educate clients and advisors directly on newly-enacted web-based tools, systems and procedures as they arise to facilitate efficient self-service. Serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers. Manage internal web-based tool(s) change(s) that could impact volume of in-bound calls
Identify, troubleshoot, and resolve a wide range of technical web-based issues. Escalate more complex technology problems and act as a liaison between clients and technical escalation teams to coordinate resolution of the issue(s)
Develop working knowledge in all systems, processes and data relating to web-based support tools. Develop expertise within the scope of work - including all web-based tools, processes and best practices. Continually improve knowledge base via on the job learning and best practices from prior projects, training and peer learning. Develop and maintain expertise in applicable technologies and identify and pursue areas for development and training that will enhance job performance
Effectively manage a high-volume case load and communicate the status of technology web-based issue(s) resolution and recovery to the initiating advisor or client
Zero to one years of experience required
Excellent customer service skills that include the ability to explain complex policies or concepts in a straightforward, easy-to-understand manner
Strong written and spoken communication skills
Demonstrated skill troubleshooting and identifying root causes and resolving issues
Demonstrated ability managing multiple priorities in a fast-paced environment
Previous customer service experience strongly preferred
Knowledge and ability to navigate multiple desktop operating systems (e.g. Microsoft Windows, Mac OS), Internet browsers (e.g Internet Explorer,Mozilla Firefox), Internet browser versions (e.g. Internet Explorer 8 and 9) and basic computer hardware

Senior Tech Support Rep Resume Examples & Samples

Provide second level support to the divisional community for software, hardware, and various infrastructure related issues
Provide advanced level support to both Technical Support Representatives and Customer Support Representatives (phone support), handling the more complex software/hardware issues that require a higher level of knowledge
Function as a technical resource for IS&T departments on individual projects initiated by customers, Manager of Technical Service or the Director of Customer Service
Lead and perform project management of Rollouts of new software/hardware to ensure consistency in IS&T technical standards
Provide advanced level support for standard and custom application portfolio suite
Assist and lead various infrastructure projects, as well as any support and maintenance that may be required (this includes desktop, server, telecom, and networking)
Provide video conference setup support and basic troubleshooting
In-depth knowledge of current IS&T hardware and software standards, network topology and desktop standards
Ability to follow through on support related issues with customers, vendors, and IS&T staff
Act as liaison between business community and IS&T
Contribute to New Technology discussions
Communicate accurate status to members of the IS&T management team
Operate within a team of field support representatives, while maintaining the skills to work autonomously
Provide off hours support for Desktop problems that require immediate assistance
Supervise and mentor interns and consultant staff
B.A. / B.S. in a computer science related field (or) 6 years experience in system administration and support
Ability to independently troubleshoot new technologies as they emerge (including software)
Exceptional Knowledge of all Microsoft Office Suites, including Outlook/Exchange and /or Office for Mac

Tech Support Rep Resume Examples & Samples

Superb communication skills (oral and written)
Previous experience with troubleshooting techniques on technical equipment a plus
Experience in a call center environment is a plus
A+ certification and Network+ certification are a plus
Windows Operating system and editor experience, including: word processors, data processing software, etc

Tech Support Eng Resume Examples & Samples

3 years of experience providing Technical Support or as Cyber Security Engineer in the following areas
Possess a 4 Year Degree (Bachelor’s Degree in Computer Science, Security, or related field)
Outstanding communication skills.(Understanding and applying Active Listening/ Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions / )Ability to teach complex topics
Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)
A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations
Basic Administration/Maintenance of Microsoft SQL Server
Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)
At least two years of full time experience in customer care/customer support
Strong personal organization skills

LMS Administrator & Tech Support Co-ordinator Hmas Cerberus Resume Examples & Samples

Support and administer the implementation, configuration and efficient use of a Learning Management System
Management of a growing user base via the LMS including Data management and Excel reporting
LMS technical support and troubleshooting for Stakeholders and End-user’s
Liaise effectively with our instructors to ensure quality of outputs and achieve project outcomes
Develop expertise in our LMS, and assist others in using the LMS
Provide ongoing administrative support to the Training Support Manager, and the training teams
Work collaboratively with our team and our clients, supporting the effective delivery, administration and results of training via the LMS
Identify opportunities to use the LMS and its data so the training teams perform more effectively and efficiently

Data Tech Support Resume Examples & Samples

This is a hybrid Support and Development role. Successful candidates will have a fundamental understanding of relational databases and have the ability to develop their own tools and utilities in Python. This is an all-Linux environment so being able to move around comfortably at a Linux command prompt is fundamental
The specific role encompasses providing level 1 and 2 support for the Cubist Data Technology group responsible for various initiatives related to compliance and trading research
The candidate will be working with big-data technologies (KDB and the Q language)
He/She will be designing, creating, and implementing software solutions and procedures to make the system more robust and self-sustaining
Successful candidate will design, build, and maintain a QA/UAT platform
Liaison with service providers and other technology groups, operations and compliance
Be responsible for the deployment of all QA and production software
Can write simple to moderate SQL statements. Conceptual understanding of Databases
Can develop tools in Python
Strong Linux and Bash scripting abilities
Excellent critical thinking skills. Being able to identify a problem, design and build a solution considering the big-picture with regards to all up and down-stream systems, then implementing that solution is crucial to this role
Ability to manage multiple tasks concurrently in a fast-paced environment, and prioritize as required
Willingness to learn and work with a variety of technologies
Experience in KDB/Q is a plus but not required – we will train
Dev Languages (Python, Bash, SQL)
Database / SQL
Working knowledge of Linux
Basic understanding of Market Data (Reuters, Wombat, Direct feeds) and FIX protocol are a plus
Experience with KDB+/Q, .NET, C++ and/or Java is a plus

IT Infrastructure Tech Support Engineer Resume Examples & Samples

Provide network services for maintaining viability, operating, and improving the standard IT enterprise including network, voice, and application hosting with major emphasis on incident and problem resolution for core network operations infrastructure, including break/fix support
Configure, install, and uninstall routers, switches, and access points
Perform, review, and evaluate network performance results and escalate recommendations for review and approval
Provide first level response and repair to alert conditions such as outages, failures, over runtimes, shutdowns, and disaster recovery
Comply with all AP ITIL Service Level Management objectives including Incident Management, Problem Management, Change Management, Release Management and ensuring the delivery of computing services per agreed service level and operational expectations
Participate in Security and Risk Management including Access Control, CFATS, SVA, SOX, and Audits
Work with infrastructure engineering teams to support and upgrade products
Bachelor or Associate’s degree in network essentials or related discipline, or equivalent work experience
Up to 3-4+ years experience in the operations and support of network technologies preferred
Proficient with Cisco network equipment
Working knowledge of network tools including NetScout, DNS, DHCP, Infoblox, SolarWinds, Remedy, ATT Business Direct, WireShark, EtherPeek, and CiscoPrime
Experience with Cisco Nexus switch technology is preferred
Ability to handle multiple support and project related requirements simultaneously
Ability to analyze complex network issues that involve pulling together a team and performing analysis of application performance, security software, software distribution and other potential factors
Strong teamwork skills – ability to work effectively as part of a team and as an individual contributor
Cisco Certification CCNA or CCNP required
Network security knowledge and experience preferred
Active Directory knowledge preferred

Computer / Tech Support Specialist, Junior Resume Examples & Samples

3+ years of experience with computer technologies, including hardware, network, and software
3+ years of experience with supporting Wintel computers and Microsoft OS platforms
Knowledge of Microsoft Windows and Mac OS X desktops, notebooks, tablets, peripherals, networking infrastructure and operations, and basic networking technologies, including LAN, WAN, and wireless
Ability to collect, examine, and analyze technical data from a variety of sources and offer solutions
Ability to focus on service and the client and work in a team
Ability to obtain a security clearance required
Microsoft Active Directory, TCP/IP, DNS, Windows NetBIOS, WINS, and 802.11 wireless, or 802.1x Authentication Certification
Ability to work independently, prioritize multiple assignments, and use initiative to accomplish results
Possession of excellent oral and written communication skills, including high proficiency in the English language
Possession of excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations and Booz Allen Hamilton’s technical goals

Tech Support Manager Resume Examples & Samples

First- and second-tier support for our various products
Interaction with clients and various internal engineering teams to drive problems to resolution quickly
Diagnose, solve and provide root cause analysis for application errors, data problems, and/or network issues
Manage remote software installations and upgrades
Manage a small team of support personnel across global geographies
Maintain knowledge base of support and troubleshooting procedures
Ability to deploy and support applications on various platforms and environments
Build and maintain successful client relationships
Deep sense of ownership and commitment

Director of Product Tech Support Resume Examples & Samples

Ability to strive for continuous improvement in critical processes
Inclination and ability to listen to various stakeholders (e.g., customers, Sales) and generate actionable insights
The successful candidate will be highly skilled in driving process improvements and results through influence and facilitation in a globally disbursed, matrixed operating environment
Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges
Communicate expectations regarding performance and hold people accountable for results
Bachelors (ideally in a technical or engineering discipline)
Master’s in Business a plus
5 + years of prior management and leadership experience
DBS (continuous improvement) and lean management experience, including operational process development and superior problem solving skills/training
Organization / talent development and daily management experience in a business-to-business capital goods environment where excellence in after-market support, at the customer’s place of business, is a strategically important part of the overall value proposition
Highly computer literate (especially in Excel and PowerPoint
Experience/expertise building, leading and growing a commercialized technical support offering, including remote monitoring experience/expertise

Manager, Engineering Tech Support Resume Examples & Samples

Coaches and develops the Tier 2 Technical Support organization, fostering a team environment and a culture of excellence. Works with senior manager to define quarterly goals and complete quarterly performance, coaching, and career development reviews
Provides technical direction to employees and peers to expedite the investigation and resolution of software and hardware issues within the T-Mobile network. Drives long-term design improvements with peers in Network Design to ensure resolution of chronic network issues. Manages vendor relationships to ensure Service Level Agreements for network fault resolution are maintained
Ensures that the T-Mobile Release Planning quality standards are maintained for all new service releases entering the T-Mobile network. When required, facilitates training to develop the skills of the T-Mobile front-line technicians and engineers
Defines and monitors metrics to maximize network performance and to ensure systems have adequate capacity to support projected subscriber growth rates
Strong understanding of relevant 3GPP and RFC specifications
2+ years hands on experience leading troubleshooting efforts
Strong understanding of the GSM/UMTS/LTE network architecture, interfaces, protocols and the supported services, specially related to the interaction of the key applications like HLR, HSS, PCRF, AAA, DUS, EIR with the other network elements and the Core Subscriber Database, in a distributed architecture
Previous supervisory/management experience highly preferred
2 + years working knowledge of database protocols and concepts utilized for Real Time Subscriber Databases (LDAP/SQL)
2+ years hands on experience managing vendors to contractual service levels
Ability to analyze data and provide recommendations to resolve network impacting issue
Provide leadership and guidance during restoration of customer impacting issues

Manager, Engineering Tech Support Resume Examples & Samples

Strong understanding of relevant 3GPP and RFC specifications for the supported network elements
4+ year experience with OSS Technical Support and Administration for Ericsson OSS platforms
People management experience
1+ year experience with network equipment for the relevant NSS, GPRS, GERAN or UTRAN equipment manufacturer
Solid hands-on experience of GSM/UTRAN/Core Network Node and inter-operability to the OSS Systems
Knowledge of SQL/Sybase database structures, SQL/Sybase database query writing, Linux/Unix shell scripting, Pearl, C++, Python, Java scripts, and data manipulation
Strong Unix/Linux/Oracle/Storage systems knowledge and adept on the related disciplines
Linux Redhat or Cisco CNA certifications are preferred

Engineering Tech Support Manager Resume Examples & Samples

Commissioning & Qualification of start-ups and brownfield project experience is a plus
Excellent leadership and communication skills
Mentoring and coaching skills
Excellent team player willing to work for the common goal

Senior Tech Support Engineer Resume Examples & Samples

Minimum of 4 years experience with a Bachelor's Degree
Minimum of 8 years experience with an Associate's Degree
3D mechanical CAD software
Geometric Dimensioning and Tolerancing (GD&T) expertise
Maintain positive internal customer and supplier relationships
Strong written and verbal communication skills as well as strong internal customer interaction skills with engineers of all levels
Internal cross-business process team awareness or industry standard team awareness
CREO Parametric modeling experience
Demonstrated experience in organizational change management
Prior experience in DoD or Areospace
An Associates Degree along with 4 years of experience, in lieu of a Bachelor's Degree
A Bachelor's degree (BA, BS) or equivalent experience, in Mechanical Engineering, Industrial Engineering or Mechanical Drafting

Tech Support Specialist Senior Resume Examples & Samples

Minimum of eight years relevant experience
Must have documented experience of reading engineering prototype drawings and mechanical drawings
Demonstrated manual engineering prototyping machining experience
Demonstrated Knowledge of the tools, equipment and materials used in mechanical fabrication
Demonstrated knowledge of the use of calibrated tools, equipment and standards
Active DoD Clearance
Skill in reading mechanical diagrams
Skill in the use and care of tools and equipment used in the work
Demonstrated Manual engineering prototyping machining experience
Experienced performing independent thinking to analyze schematics and drawings for proper interpretation and to identify producibility issues
Motivated self-starter and with the ability to use independent judgment and work independently in an engineering environment
Familiarity with Microsoft Office tools
Familiarity with Adobe Reader and Adobe Pro
3D CAD software (Solidworks, ProE, Creo, etc)
Associates degree or higher in related field; OR
Completion of a two year mechanical vocational or college program AND two years of relevant experience

Senior Tech Support Engineer Resume Examples & Samples

Requires a bachelor’s degree in Information Technology, Computer Network Management, or an applicable technical subject, or equivalent exempt-level work experience if non degreed, plus 4 years of applicable experience
Experience installing, configuring and troubleshooting routers and switches and telephony equipment
Experience using MS Office Professional, Internet Explorer, and Outlook
Experience terminating copper and or fiber cables
Experience operating telecommunications test equipment
Experience installing, programming, troubleshooting cryptographic equipment
Must have current Security+ certification and become 8570 IAT Level II within 6 months of start date if not already certified
Must have a current TS/SCI security clearance

Senior Tech Support Engineer Resume Examples & Samples

Investigating pertinent design factors such as ease of manufacture, availability of materials and equipment, interchangeability, replaceability, strength-weight efficiency, and contractual specifications, requirements and cost
Coordinating with other organizations affected by design development
Self-check completed layouts and drawings for clarity, conformity to standards, procedures, specifications, and accuracy of calculations and dimensions
4+ years experience in developing mechanical documentation
Demonstrated experience using CREO (Pro/E Wildfire) or equivalent 3D CAD software
Demonstrated experience with applying Geometric Dimensioning ad Tolerancing per ASME Y14.5-1994
Confirmed understanding of the general requirements of Technical Data Packages (TDPs) and associated lists per MIL-STD-31000
Team player with a high level of initiative and the ability to work in an environment of rapidly changing priorities
Bachelor’s Degree in Engineering or related field or equivalent combination of related experience and education (each two years of related experience can substitute for one year of education)

Senior Tech Support Engineer Resume Examples & Samples

Must have the ability to perform related data processing / computer operations tasks
Must have excellent user support skills, preferably in support of military or government agency users
Must have the ability to perform, especially in staff or professional manner, ongoing operational tasks of organization units
Must have excellent communication skills (written and verbal)
Must have some experience or knowledge of basic operations principles, theories, and concepts as well as industry practices and standards
Must have the ability to complete task-related activities
Must possess strong analytical skills, flexibility, and be able to work in a team environment
Must be proficient in Microsoft Office Suite (Excel, PowerPoint, and Word)
Familiarity with UNIX or LINUX operating system

Senior Tech Support Engineer Resume Examples & Samples

At least 6 years industry experience as ECAD designer
Experience with Pro E, Creo
Microsoft Office Tools
Associate degree in electronic drafting or electrical engineering technology and 10 years professional experience in lieu of a Bachelor's Degree

Senior Tech Support Engineer Resume Examples & Samples

Must be able to work from engineering drawings and preliminary test procedures
Must be able to document test finding and organize/present in a clear concise manner
Knowledge and experience working with RADAR systems

Senior Tech Support Engineer Resume Examples & Samples

Semiconductor processing experience
Sound knowledge of basic engineering principles, theories, and concepts
Extensive laboratory experience (cleanroom)
Knowledge of Statistical Process Control (SPC)and Design of Experiments (DOE/ANOVA)
Capable of working on engineering level programs from conceptual phase to preproduction phase
Ability to understand government/property requirements

PC Tech Support Tchnlgst Resume Examples & Samples

2+ years experience in a professional/corporate service environment
PC technical support, remote communications, local area and wireless networking
Windows 7/iOS operating systems, software installation and configuration
Microsoft Outlook/iOS troubleshooting skills and expertise
Strong customer service attitude and initiative
Strong technology troubleshooting skills with the ability to resolve complex issues
Ability to interface with people at all levels of the company
Continuously share and learn in a team environment
Position requires ability to obtain TS/SCI clearance with CI scope poly unless applicant has existing clearance
Raytheon experience a plus

Senior Tech Support Engineer Resume Examples & Samples

Create, manage and respond to support cases submitted by customers, partners, and OEMs experiencing challenges using SanDisk products and software
Provide exceptional customer support to Western Digital Customers via telephone calls, chat, email, and Shared Screen communications
Manage support cases, drive to resolve cases and support customers quickly and efficiently
Author and submit knowledgebase articles based on customer issues and interactions
Attend meetings and trainings as required
Ensure Support offerings are provided to our customers within the specified SLA
Ensure timely, quality responses to customer, partner and OEM inquiries and proactive communications as needed, to enhance customer satisfaction and minimize service down time
Provide in office customer service and support
Log and manage bugs for customer and partner issues
Follow-through and manage active software problems and advancements between Western Digital, Customers, Partners and OEMs
On Call Support Duties during evenings, weekends, and holidays where necessary
Provide support to ioMemory hardware and VSL software, ioSphere software, ioTurbine Software, ION Appliance Hardware and Software, and Infiniflash Hardware and Software
Must be able to demonstrate skills in operating systems including Linux, Solaris, MAC OS X, VMware ESX and Windows Server 2008-2012
Enterprise Virtualization experience, VMware, Hyper-V welcome
NAND Flash storage experience welcome
Ability to learn new products, technology, and support systems efficiently: SAP, and Microsoft CRM
Two year degree or equivalent experience required
Exceptional customer service skills; must be able to successfully communicate with all levels employees in an organization via phone, e-mail and chat in English
Preferred 2 years in a technical call center/help desk as a support representative or equivalent experience
Preferred 3 years in a technology troubleshooting-related field or equivalent experience
Experience working in a team-oriented help-desk or customer service environment as an advanced position, L2 or escalation equivalent
Basic understanding of data storage concepts and terminology including storage interfaces, and SAN
Excellent analytical and expert troubleshooting skills with end-users/customers, partners, and OEMs
Excellent customer service and communication skills, both verbal and written
Able to focus on difficult challenges and works well in a fast-paced environment
Basic understanding of server performance metrics and support environments

Tech Support Associate Resume Examples & Samples

Experience with IT Service Management software, specifically ServiceNow
Certification in Linux
Endpoint Management Certifications including

Tech Support Engineer Resume Examples & Samples

Applies advanced platform and technical expertise using standard operating and diagnostic procedures to resolve standard level issues
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution
Contributes to centralized problem identification and resolution database may provide senior or expert level tasks similar to Engineering for assigned products or skills
Understands and leverages VCE’s technical communication structure. Sphere of influence extends well outside of the department. May be asked to participate in virtual team training and product knowledge sharing meetings
Will participate in the creation and maintenance of eService applications such as Chat, Knowledgebase content, Support forums, etc. Regularly submits content to the knowledge database
At least 3-5 years previous experience in a Technical Support Role (2nd or 3rd level support) is a requirement for this position
Fluency in either German or Spanish or French would be a distinct advantage
Intensive training will be provided
Support of the VBlock requires skills the following areas
For this particular role, extensive experience supporting Cisco networking infrastructure is essential – in particular Cisco Routing, Nexus switches, CompTIA
CCNA or CCNP certified or relevant work experience

Tech Support Engineer Resume Examples & Samples

Storage hardware – EMC Storage products, e.g. NAS, VNX or VMAX
Storage software – Powerpath, UIM/P, Solutions Enabler, SMC
Backup and Recovery products – knowledge of Avamar, Data Domain or Vplex would be a distinct advantage
Compute – Cisco UCS Blade servers – DCUCI certified or relevant work experience
SAN – Excellent knowledge of fiber channel switches, CISCO MDS
Virtualization – VMware vSphere – VCP certified or relevant work experience

Tech Support Engineer Resume Examples & Samples

Basic understanding and knowledge of the Linux operating system, Java programming concepts, and SQL database systems (preferably, Oracle)
Experience troubleshooting technologically challenging customer issues. Able to use advanced debugging techniques including analysis of dump files, tracing, and performance tuning and monitoring
Demonstrated ability to take initiative in identifying and resolving technical problems at customer sites via telephone and email
Ability to document and effectively present information and respond to questions from groups of managers and customers
Ability to work in a highly pressure environment
Customer facing experience and strong customer orientation and dedication
Excellent written and verbal communication skills, both technical and non-technical
3+ years of combined experience in one or more of the following functional areas: Technical Support for Enterprise Software Systems, Software Development, Professional Services for Enterprise Software Systems, Quality Assurance/Engineering for Enterprise Software

Tech Support Engineer Resume Examples & Samples

Adaptable (ability to quickly learn new technologies as required)
Fluency in Nexus switches - CompTIA, CCNA certified or relevant work experience required
SAN - Excellent knowledge of fibre channel switches, CISCO MDS
Fluency in advanced troubleshooting skills, methodologies and processes

Tech Support Associate Resume Examples & Samples

Basic knowledge of Networking, Systems Administration
Proficient in Microsoft Office products
Introductory knowledge of Javascript, PHP, or Database Administration
Ability to build and manage relationships across an enterprise
Ability to work with all levels of an organization
Ability to assert ideas
Ability to work various shifts as needed
Ability to work independently or under only general supervision and deliver
Ability to travel up to 5% locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS)

Cust Maint Tech Support Prof Resume Examples & Samples

Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on IP Video issues reported by customers. Provide in depth investigation of critical escalated issues. Provide technical support to all the ALU Service Delivery teams
Use and apply Technical Support processes, policies & tools documentation (CARES, OLCS, CSAT). Contribute to their continuous improvement
Maintain high level of customer satisfaction by providing services fully compliant with the SLA
Create and maintain customer relationship on a day-to-day basis, e.g., communication, information gathering, operational review, escalation and reporting. Provide appropriate follow-up to customers
Certified Outage Technical Engineer” (COTE) qualifies the impact of the outage and restores the service efficiently and within the required timeframe. COTE certification is required
Certified Outage Technical Manager” (COTM) ensures outage situations are documented per guidelines to meet contractual root cause analysis obligations. COTM certification is required
Engage additional support level within a predefined time frame and collaborate with them, as needed, in order to resolve the issues
Ensure every customer reported issue is properly documented in the CARES ticket for tracking purposes and learning opportunities
Ensure time tracking accuracy for cost charging purposes
Strong technical skills for Nokia Video Products (VRM, cdvr,VX7810, VX7820 and VX7820 TC) and Media room
Expert knowledge/understanding of Linux systems administration; proficient in use of command line interface and basic scripting (shell, Perl, etc.)
Expert knowledge/understanding of enterprise-class IP infrastructure (routers, switches, load-balancers, firewalls) and concepts (routing, NAT, VPN)
Virtualization knowledge, Cloud
Expert knowledge/understanding of internet protocols and standards (e.g. IP, TCP, UDP, HTTP, DNS)
Knowledge of Alcatel-Lucent tools, CARES, CSAT ( customer satisfaction survey), OLCS ( online customer support)
Spanish language is a plus

Laboratory Tech Support Supervisor Resume Examples & Samples

Supervises and ensures the quality, quantity, and reliability of the work performed by all laboratory support staff
Optimally schedules and distributes personnel during periods of varying work load
Reviews specimens to ensure they are collected and processed according to established time and quality standards
Acts as liaison between medical staff and clinical laboratory to clarify orders, obtain missing information, resolve problems, and coordinate the processing of special and routine tests
Ensures compliance with federal, state, and local, medical center, and departmental regulations and policies
Ensures that work areas are maintained for cleanliness, safety, and aesthetics
Provides staff with ongoing training, orientation, evaluation, coaching, and disciplining
Fosters teamwork and harmonious relationships within the department. Handles and resolves patient and staff concerns in a timely manner
Responds to patient care issues to maintain quality of service
May oversee the collection and documentation of patient fees
Determines the supplies needed for operation of assigned area(s) within the laboratory
Maintains a cost effective budget and keeps current with new products and vendors
Assists in the coordination and maintenance of the laboratory disaster plan
Develops procedures and systems to meet patient care, staff and physician needs
Maintains and updates departmental manuals
Collects workload data and other statistical data as required
Maintain computerized access for all laboratory specimens
Minimum five (5) years of technical experience in a clinical laboratory

CE Tech Support Spec Resume Examples & Samples

Basic Windows OS (XP and newer)
Basic Mac OSX (10 and newer)
Basic Networking knowledge
Basic PC/Mac
Hardware knowledge
Basic Mobile Device knowledge
Basic Database knowledge
Basic MS Office (Excel, Word, PowerPoint, Outlook, Visio, etc.)
Basic knowledge of various browsers (IE, Firefox, Chrome, Safari, etc.)

IT Tech Support Specialist, Senior Resume Examples & Samples

5+ years of experience with troubleshooting hardware and software and providing IT services
Experience with network communications infrastructure
Ability to accomplish varying IT-related tasks and to leverage external resources and initiative required to work independently as part of a geographically dispersed project team
Ability to anticipate client IT and customer support needs and develop and recommend solutions
DoD 8570 Compliant Certification within 6 months of hire date, including COMPTIA Security+ and an Operating Environment Certification, such as Windows or CCNA
Experience with IT or customer support for Navy or DoD clients preferred
Experience with Type 1 encryption devices and EKMS custodian responsibilities preferred
Experience with replacing IT consumable components and maintaining inventories of IT equipment and other related materials
Experience with IT service management solution systems, including Help Desk or Service Ticketing systems, such as Remedy and Footprints
Experience with industrial environments
Knowledge of various network media
Ability to create and test IT network cabling
Cisco CCNA or other network Certification preferred

Senior Tech Support Engineer Resume Examples & Samples

Minimum of 4 years of relevant experience
Experience with Bill of Materials and prototype manufacturing
Experience interfacing with Engineers and Suppliers
Experience with data entry and workflow process
Understanding of general Integrated Supply Chain and Purchase Order principles
Familiar with Technical Data Packages and their development
Ability to work independently and in a team

Senior Tech Support Engineer Resume Examples & Samples

Support in-port and underway events onboard the LPD17 Class ships including System support, troubleshooting, installation, and crew training for Shipboard Wide Area Network (SWAN), Magnetic Signature Control System (MSCS), Navigation Data Distribution System (NDDS), Computer Information Display System (CIDS), Integrated Voice Networks (IVN), and other systems as required
Ability to work with Ship’s Force at all levels in order to provide distant support/troubleshooting of hardware and software for the various Raytheon systems
Support various trials onboard LPD17 class ships (ie. Acceptance Trials, Final Contract Trials, INSURV, etc.)
Update Responsible Engineering Authority (REA) Library documents and presentations for all LPD17 systems
Support the development of Troubleshooting Guides
Develop and/or review ship installation documents and Engineering Drawings
Support task leads and other staff related tasks, and interface with the Raytheon Systems Engineering support team in San Diego
Provide information and data to Raytheon’s Program Management and Engineering personnel concerning emergent ship needs
Support the generation of Technical Instruction (TI) documents to be submitted for Government approval and funding
Assist the Integrated Planning Yard team, Port Engineering, Regional Maintenance Coordinator and Navy Type Command in responding to requests for ISE material, technical assistance, Casualty Report responses, resource planning, and task execution
Assist in hardware tracking and hardware database maintenance; support ship’s 2-Kilo process and CASREP analysis
(4+) years - Experience working in any of the following areas: shipboard networking communications, navigation, command and control and/or integrated electronic control systems
Experience with electronic navigation and/or network communication systems
Experience with hardware/software installations and troubleshooting – in a shipyard and/or shipboard environment
Currently holds or able to obtain an interim clearance within 30 days
Knowledge of integrated communications networks, including working knowledge of network servers, switches and Internet Protocols (IPs)
Working knowledge of Information Assurance (IA), and of recent advancements in cyber security
Familiarity with fundamental concepts of core Whole Life Engineering and Life Cycle Sustainment disciplines
Demonstrated effectiveness in work prioritization in a dynamic environment
Experience in working aboard Navy ships both in-port and underway to accomplish shipboard testing and troubleshooting of various interconnecting systems
Experience in the design/development and/or testing of electronic systems
Experience in work-planning and tasking to established budgets and schedules
Knowledge of Raytheon’s LPD 17 Class integrated shipboard electronic systems (MSCS, SWAN, ECS, SCS, IVDS, CIDS, SPS-73, IVN, & NDDS)
Familiarity with logistic support products

Customer Service & Tech Support Resume Examples & Samples

Executes onsite ticket sales with computerized ticketing system (AudienceView)
Provides excellent customer service (responds to customer needs in person, by telephone and email) in accordance with University and O&I-specific policies and procedures
Troubleshoots technical systems issues and serves as technical liaison; implements recommended solutions in collaboration with O&I team and AudienceView Support, as needed
Creates and generates reports, business intelligence queries, forms and spreadsheets, as needed
Maintains accuracy of customer database
Responsible for accurate numbering, counting, bundling and tracking tickets
Handles cash; prepares daily deposits and ensures proper amount of cash on hand for daily needs
Conducts weekly inventory
Resolves discrepancies in conjunction with Ticketing Coordinator
May assist in support of satellite ticket services
Provides back-up support for other office tasks, as needed
Contributes to unit goals by accomplishing related tasks and duties as necessary
2+ years of front-line customer service and administrative experience
Prior experience troubleshooting technical systems issues
Cash and credit card handling experience
Familiarity with regional entertainment and venues needed
Past experience in an entrepreneurial, ticketing or retail setting highly desirable
Experience with AudienceView or other ticketing software very helpful
Must be a team player with a positive attitude, patience and sense of humor
Enjoys working as part of a lean team in a small office, flexible, and willing to constantly learn and pitch in to accomplish an evolving agenda
Excellent interpersonal skills and proven ability to problem solve and manage time amidst the ebbs and flow of business, exercise judgment and discretion
Ability to prioritize multiple projects in a dynamic sales environment
Proven organizational skills, keen attention to detail, accuracy, and punctuality
Excellent verbal and written communication skills and professional presentation
Ability to work as part of a team and independently with minimal supervision
Demonstrated ability to adapt to, and master, new software and technologies

Tech Support Specialist Senior Resume Examples & Samples

Fabrication processes
Configuration management principals
Motivated Self-started
A/C Cabin Installation Experience
Ability to fabricate special tooling to complete one-of-a-kind tasking

Analyst, Tech Support Resume Examples & Samples

Provide full technical support to our end users on a variety of issues. Troubleshoot, diagnose, and resolve hardware and software issues for end users
Support the IT Support Helpdesk
Ensure that users experience minimal downtime due to software, hardware, and network issues
Configure, troubleshoot, and support: wireless network, VPN, and printers, etc. Performs applications/hardware test to confirm stability and functionality
Mac laptops. Install Division "basic" and non-standard software applications
Supports company cell phones, Blackberry's, iPad's and other mobile devices
Setup training and provide orientation to new users
Maintain inventory database (assigns hardware and software assets to users
Maintains upgrades and/or replaces hardware and software
Liaison with Macy's Systems and Technology (MST) technical staff to identify and resolve network/cross platform issues
Assist technical staff with issues, questions and project tasks that may arise
Partner with department heads to determine hardware and software requirements
Assists in Technical Projects when needed
Continuously expand technical knowledge
Bachelor's Degree preferred, or 5+ yrs equivalent years of professional work experience
Strong knowledge of Mac OS
Good working knowledge of PC and Macintosh hardware/software installation, trouble-shooting, support & maintenance
Excellent customer service skills, solid written and verbal communication skills and the ability to work effectively with a variety of users
Attention to detail, ability to meet tight deadlines, while working both independently and as part of a team
Jamf Casper experience a plus
Apple Certified Support Professional desired

Tech Support Resume Examples & Samples

55% Product support, fielding support calls from customers and resellers
25% Testing and documentation
30% Installation, Training, Demos, Trade Shows
Rotate after hours support pager with colleagues

Tech Support Engineer Resume Examples & Samples

Interact with VCE (and/or VMWare, Cisco, EMC directly) technical support and platform engineering resources to ensure post sales customer escalations are prioritized and managed within the customer support framework
Integrates customer and VCE business requirements with technical requirements to determine best course of action when resolving customer issue. Enables sales by positioning solutions to protect vBlock product image while identifying sales opportunities. Gather customer intelligence on concerns and expectations
Provide technical updates, documentation, white papers, presentations, demonstrations, field sales and customer consulting, customer briefing and executive presentations
Interfaces with customer on behalf of senior management via customer meetings and written communication
Provide technical consulting and installation advice at customer sites and remotely in support of product roll-outs ensuring product specifications are met
Ability to conduct customer requested functional/performance testing
Provide technical expertise for products to influence development efforts with documentation and training materials
Field visits, consulting with customers and EMC personnel on technical analysis and feedback of perceived products strengths and weaknesses
Works on unusually complex problems and provides solutions which are highly innovative
Develop and implement feedback mechanisms for use in preventing future support process break downs
Take responsibility for customer and internal management communications bridges
Take the lead in development and presentation of post event Root Cause Analysis Reports as required
Participate in on site customer meetings during or post escalation if required
Provide a weekly update of “Escalated” Issues for review by Customer Advocacy Director, as well as Technical Support management and use in other reporting to Senior Executives
Participate in special projects as necessary to improve the technical team; and work on cross-functional teams which improve processes within Customer Care
As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required, as well as occasional travel to customer sites
Eight to ten years of relative experience
Expert skill set in one or more vBlock products
Understanding of VCE and vBlock solutions
Ability to quickly learn new technologies as required
Willing to travel to customer sites as needed (20%)
Experience working with customers both in person and remote
Thrives working in a high-pressure environment
Bachelors (Tech) degree or equivalent

Seasonal IT Tech Support Resume Examples & Samples

Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
Advanced Troubleshooting skills in a multi-user high pressure environment
Ability to stand/walk for 10-12 hours per day
Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
Microsoft MCSE, MCITP Systems Administrator (Active Directory)
Advanced Linux systems administration skills
Strong troubleshooting skills of very complex systems
Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors

Senior Tech Support Engineer Resume Examples & Samples

Minimum of 4 years of experience in a technical role operating complex, hardware-in- the- loop systems using electronic test analysis methods and tools
Experience working with System V Unix and Linux Operating Systems
Active DoD Secret security clearance
Experience using Windows Operating Systems: Windows 2000, Windows XP, Windows 7 and Microsoft Office Suite
Experience working in a laboratory environment and test facilities
Excellent written and verbal communication and presentation skills, collaboration skills, teaming skills, and interpersonal skills

Supra Tech Support Specialist Resume Examples & Samples

Minimum of one year of customer service/call center/help desk experience
Must be able to work weekends and evenings
You must be willing to work out of an office in Salem, Oregon
Excellent listening skills and ability to assess and respond to customers’ needs
Must be able to effectively communicate with customers via telephone
Detail-oriented with the ability to keep accurate records of communication with customers
Ability to rapidly learn and assimilate new technologies

Tech Support Supervisor Resume Examples & Samples

Plan and coordinate work assignments, balance workloads and verify work of subordinates including: employee development, goal-setting and corrective action
Develop and analyze weekly, monthly and quarterly project updates, support performance, and industry trends to develop business strategy and budget
Audit internal personnel to assure services are performed in a cost effective, efficient and productive manner according to company standards, procedures and policies. Initiate and assist with periodic process improvement efforts
Respond to customer requests in a timely manner; proactively address and troubleshoot customer issues as needed
Monitor the follow up with customers to collect on outstanding service tickets
Will work either the night shift or day shift according to the shift assigned
Must speak/ read Mandarin
2 years + customer service or call center experience
Exceptional listening, verbal, and written communication skills
Advanced computer skills in network troubleshooting
Knowledge of online platforms, WebRTC standards
Demonstrate strong planning, organizational, and quick problem solving skills
Maintain a high level of business knowledge and professionalism to meet changing (daily/weekly/monthly) requirements
Ability to work well in a fast-paced professional office environment

100

Tech Support Resume Examples & Samples

Respond to service tickets and requests for local desktop support for assigned offices and remote desktop support for other offices as required to meet service level agreements
Troubleshoot and resolve hardware, software, application, network, user access, or related issues
Escalate more complex problems or unresolved issues to next level of support
Accountable for the successful resolution of all customer requests
Typically requires 2 years of experience
Will work either the night shift or day shift according to the timesheet assigned to you
Must speak / read Mandarin
Ability to be tech savvy and strong understanding of computer systems as well as browsers
6 months to two years of experience working with customers, customers service or call center
This role requires responding to multiple requests at one time, so the individual we’re looking for will have excellent time management skills
This role will interact with a variety of personalities. We’re looking for someone who can handle difficult or awkward situations that arise with customers
Ability to work weekends, evenings, rotating or set days, as this is a 24x7 customer response center

101

Senior Tech Support Engineer Resume Examples & Samples

Minimum of six (6) years of experience as a tech support engineer working with Automated Logistics Control Systems (ALCS)
Experience with material handling and configuration control
Experience with X-Band family of radars system
Experience with configuration control systems of the hardware, software and firmware
Knowledge of diagnostics techniques, performance assessments, and analysis skills
Excellent verbal and written communication skills, organizational skills and problem solving skills

102

Internal Customer Tech Support Resume Examples & Samples

Responsible for the overall effectiveness of technology systems residing in Oracle’s Global IT organization to ensure high levels of customer satisfaction and availability, 24x7
Maintains a framework of policies to ensure that standardized methods and best practices are utilized
Participates in IT strategy planning with the Change Management Team, understanding potential impact to business operations from proposed change and project activities
Provides leadership and drives key decisions during major incident resolution conferences, which includes making business decisions and providing major incident resolution leadership during bridge calls
Assists in managing business continuity and recovery of company's information systems
Identifies procedural and documentation gaps to aide service restoration and works across appropriate teams to have documentation completed
Clearly documents the troubleshooting steps taken during the Major Incidents in chronological order and author status communications to compile incident communication and Root Cause and Corrective Action documentation
Assesses the impact of a Major Incident and identifies key team members or teams that should participate in the restoration activities
Communicates effectively to Service Owners, GIT and Executive Management, as appropriate
Works in collaboration with the Problem Management team for analysis on Known Errors and recurring events that would be deemed a Problem
Works in collaboration with Business Relationship Management to effectively communicate IT Events and IT Incidents to key lines of business
5+ years proven hands-on experience with technology systems, including network, server, storage, client or application
5+ years experience with working in a Level 1 or Level 2 support role such as datacenter operations or systems administration
3+ years of ITIL experience (Incident, Problem, Change, Event)
Preferred to have 2+ years experience in a lead or manager role
Must possess strong analytical and problem solving skills, with a proven track record of executing calmly against tough deadlines
Must demonstrate an ability to establish relationships and build rapport in order to influence colleagues at all levels, uncover business or technical issues, and facilitate their resolution
Must demonstrate the ability to lead an audience, regardless of their organizational role
Comfortable with team dynamics and openly seeks and shares information across teams and departments, coordinating and combining competencies for the best overall result
Excels in all facets of verbal and written communication; leads and inspires the team via open communication, effective listening, and strong collaborative networks; has excellent negotiation skills, is an expert coordinator, and has an ability to orchestrate change through influence
Candidate must be fluent in the English language, including strong verbal and well constructed written skills
Identifies bottlenecks and pain points and directs resources to address the challenges in a directed, methodical, cost-effective, and data-driven manner; leverages analytical experience to build a road map to meet the needs of the department and the employer
Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities; understands the need to shift focus and priorities as required and successfully leads others through periods of change
Considers and implements creative and innovative approaches to tackle new issues/challenges in an aggressive manner; encourages the team to take advantage of self-directed learning opportunities
Possesses genuine desire to provide superior customer service

103

Tech Support Specialist Senior Resume Examples & Samples

Hands-on work with inspection methodology for electro-mechanical assemblies and interpretation of MIL and ANSI specifications and drawing interpretation to make confident quality dispositions of suspect non-conformances
Physical inspection review of deliverable hardware as well as build documentation as required by process, technical data package, and contractual flow down
Serving as the liaison between quality management and customers for the final sale of deliverable hardware
8+ years of general hardware quality inspection experience
Experience working in a manufacturing environment with accept and reject criteria for general quality workmanship
Experience working with assembly build processes, interpreting drawings and/or contractual flow down
Previous experience manufacturing printed circuit board assemblies (surface mount technology and thru-hole technology)
Working knowledge of industry technical standards (such as J-STD-001, IPC-A-610), preferred J-STD-001 or IPC-A-610 Certification
Experience working in a Represented Workforce environment
Electro-mechanical manufacturing background
Experience presenting deliverable hardware assemblies to DCMA (Defense Contract Management Agency) for final hardware acceptance
Good organizational skills and ability to effectively coordinate multiple activities; self-motivated and ability to work with minimal supervision
Personal ownership and accountability, the ability to find solutions in difficult situations
Proven ability to work proactively with others, driving decisions while also functioning as a team
Ability to walk back and communicate concerns to operations and support team
ASQ certified Inspector
Associate’s Degree or related experience with certification

104

Manager, Engineering Tech Support Resume Examples & Samples

2+ years hands on experience leading troubleshooting efforts and experience as a people manager
Experienced in customer trouble ticket handling and software audit is a plus. Good understanding of the tools like Splunk, AppDynamics/Iris, Netscout along with UNIX, Linux understanding is desired
2+ year experience with network equipment for the relevant Ericsson SDP, OCC, CCN, Converged Charging Solution, MSS, IMS and Real Time Rating equipment manufacturer
In depth knowledge on functional and capacity testing for SCAPV2, CAMEL, Mobile Application Part (MAP), ISDN user part (ISUP), Intelligent Network Application Protocol (INAP). Knowledge on Load Sharing, Message Transfer Part (MTP2) and (MTP3), F5 load balancer, DNS along with Ro, Sy, Gy, Gx, CIP-IP interfaces
Strong understanding of the GSM/Charging Systems/Re-rating network architecture and its related protocols, specially related to Converged Charging Solutions and its interworking with other network elements

105

Senior Tech Support Engineer Resume Examples & Samples

BS/BA plus a minimum 4 years relevant experience or equivalent education and experience
Electronics troubleshooting
High Vacuum troubleshooting
Knowledge of Electrical and Chemical Safety
Problem solving challenging technical problems
Troubleshooting high tech equipment
Knowledge of mechanical design
Electronics troubleshooting Capability
BS/BA or equivalent education and experience

106

Internal Customer Tech Support Resume Examples & Samples

Provide client services and end-user support; respond to user requests and problems; troubleshoot, research, and provide solutions for all issues; implement special projects and solutions as requested by users and department heads
Provide after-hours support-both phone-based and on site to all users as problems arise above and beyond normal contracted hours
Repair damaged or faulty hardware, replace computer parts as needed, perform diagnostic testing on faulty hardware, order all needed replacement computer parts. Serve as liaison between Oracle and Apple on all covered/warranty issues
Install and configure Macintosh operating systems (OS X)
Perform weekly (or as needed) operating system upgrades, including applying security patches, updating operating system modules and components, installing bug fixes, and updating virus protection software; optimize and fine-tune all operating system installations for optimal performance, speed and network throughput
Install and configure all required applications; research and troubleshoot problems relating to these applications; upgrade all software applications as needed
Determine image configuration requirements; standardize the setups and user environments of all Macintosh computers where possible
Create, maintain and update master hard drive images of complete Macintosh system setups, including operating system installations and configuration, application installations and serializations, Oracle network setup and configuration email setup, printer setup, internet access, and remote access; deploy these images regularly on new and rotated computers using a combination of Apple Software Restore, Net Restore and UNIX command-line scripts
Facilitate all Apple warranty repairs; maintain Apple Care accounts on all Macintosh computers; handle all relations with Apple, including the delivery and repair of all malfunctioning in-warranty computers
Maintain and update inventory database of all department computers and computer-related equipment; keep track of all assets, serial numbers, purchase dates, and location of all assets
Maintain and update operating system and application inventory
Research, procure and deliver all new Macintosh-based equipment and software for department
Procure new hardware and software as required; work with internal Oracle ordering processes to bring assets in based on business requirements
Provide client support and technical issue resolution in person as well as via email, phone and other electronic means (video conferencing, Oracle Social Network)
Familiarity to advanced knowledge of smart phones and tablet devices
Provide “basic” training to clients in the use of system and applications, referring them to knowledge base and online resources for more in depth answers
Participate in continual service improvement on operational issues in client computer systems
Perform light lifting 25lbs
Strong interest in technology, particularly Apple products, and agility at learning new products and features
Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction
Apple Certified Technician
Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers
Experience with Apple/PC related creative design, web, print, and video applications
Able to work independently and efficiently to meet deadlines
Able to promptly answer support related email, phone calls and other electronic communications (video conferencing, Oracle Social Network)
Self-motivated, detail-oriented and organized
Experience with Apple hardware and software issues
Proficiency in supporting Apple OS and Windows OS as well as staple applications such as MS Office
Previous customer service or customer service role highly desired
8+ years of experience in a service support environment
Completion of senior level IT related technical certification/program
Working knowledge of PC/laptop hardware architecture
Advanced knowledge of Mac and Windows
Knowledge of LANs, broadband and remote access technologies
Knowledge of Oracle software product installations
Project Management experience
ITIL Fundamentals

107

Senior Tech Support Engineer Resume Examples & Samples

Modify existing procedures to adapt to new test environments/requirements
U.S. Citizenship status is required as this position will need a U.S. Security Clearance within 1 year of start date
Four (4) years of professional technical/engineering experience in a test environment with an emphasis in test execution

108

Internal Customer Tech Support Resume Examples & Samples

Installation & Configuration of new systems
Re-imaging & Configuration of existing systems as and when needed
Troubleshooting problems on end user systems related to hardware/software
Working on resolving the issues related to OBI & the applications part of the OBI
Liaising with the OEM to get the hardware issues addressed as part of the warranty support
Troubleshooting Video conference system issues
Basic LAN & Voice troubleshooting
Following & Applying business process and procedures
Take up backup resource responsibility as & when needed
Non-SR type tasks related to Weekend maintenance, Firmware upgrade on Voice/Network etc
As business requirement, occasionally work in night shift on rotational basis

109

Tech Support Engineer Resume Examples & Samples

To diagnose and resolve cases raised by customers of the Symantec services including anti-virus, anti-spam, encryption and Data Protection, Messaging Gateway and Web Gateway Security, across both email and web
To professionally handle incoming customer contacts via emails, phone, customer portal and chat sessions
Manage own workload and remain accountable, promoting a positive team approach under pressure
Flexible and willing to adjust to new patterns, shift work and responsibilities
Log all incoming technical issues with precise and comprehensive information in a professional and timely manner
Strive for resolution on first contact, and escalate within acceptable SLAs where unable to resolve on first contact
To adhere to process and procedure on all contact and further recommend improvements where possible
Sharing gained knowledge with other Tech Support Engineers
Professional manner throughout oral and written communication and responses with clients

110

Mgr, Tech Support Resume Examples & Samples

Directs the efforts of Technical Support Engineers engaged in post-sales activities, escalations, customer care and VBlock account management. Maintains management awareness of problems and situations. Secures and allocates VCE (and/or VMware, Cisco and EMC) technical support as needed to maximize investment
Manages up to 15 direct reports. Conducts salary and performance reviews. Acts as a coach and mentor to employees within assigned span of control. Forecasts personnel requirements through maintaining effective communication with Sales and Service organizations. Communicates and enforces all VCE policies and procedures
Accountable for operational results in terms of group performance standards/metrics, customer satisfaction and budget/expenses
Manages the coordination, implementation, administration and execution of technical support programs, personnel, communications, projects, products, performance metrics/standards, as well as strategic policies and directives for assigned areas. Requires complete fundamental knowledge and awareness of goals and objectives
Participate in short and long term planning for assigned area. Identifies issues, provides input and makes recommendations regarding Technical Support programs, tools, projects, products, process, metrics, standards and customers. Ensures that all issues are escalated in accordance with policy and procedures
As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required as well as occasional travel to customer sites
Understanding of CPSD and VBlock solutions
Posses excellent logic and data analysis capabilities
Problem solving – Ability to be resourceful and “figure things out”
Professional demeanor – punctuality, professional attire
Education Required: Bachelors (Tech) or equivalent
Experience Required: 3-6 Years
Physical Requirements: No
Limited Travel Required: Yes

111

Tech Support Engineer Resume Examples & Samples

SAN fundementals
Experience with TCP/IP/FC protocols and switches
Exposure to security protocols: Active Directory , Radius , LDAP and TACACS+ a plus
Brocade and/or Cisco certifications a plus

112

Tech Support Technician Resume Examples & Samples

Promotes an open and positive work environment
Maintains a high level of technical expertise on products supported
Embraces diversity and respects differences of opinions
2-5 years of relevant experience (i.e. Diagnostics Laboratory experience is a must, Technical Phone Support, Quality Control experience etc.)

113

With Potential to Earn Tier Tech Support Representative Resume Examples & Samples

Ability to navigate through multiple computer applications with speed and accuracy
Ability to work with customers to resolve inquiries
Provide troubleshooting assistance to customers
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
Maintain a high level of world class customer service/professionalism to a wide range of customers
Recommend products that best suit the customer
Ability to read and interpret documents
Six months experience in providing customer service either via phone or in person
Ability to type (WPM vary based on Client Requirements)
Maintain a positive environment, working with co-workers and customers within a diverse culture
Excellent telephone manner and listening skills
The ability to relate to customers in a professional and courteous manner
The ability to work in a team environment
The ability to sit for long periods of time
Excellent attention to detail and multi-tasking ability
Self-motivation to work under his/her own initiative
Must pass drug test and state, federal and criminal background check
Must have High School diploma or general education degree (GED)

114

Tech Support Resume Examples & Samples

Responds to requests and calls from customers related to client specific programs and products
Identifies and responds to customer’s needs based on designated procedures of account/client
Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
Tracks call related information of each call received for auditing and reporting purposes
High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
Phone related customer service
May require client specific bilingual language requirement, as necessary
Ability to use phone and multiple computer systems
Patience/empathetic
Conversational

115

Tech Support Engineer Resume Examples & Samples

Provides standard to moderately complex technical support to field engineers and customers
Analyzes technical support problems and identifies customer and internal needs
Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors
Exercises judgment within defined procedures and practices to determine appropriate action
Works on various projects such as writing documentation, training of other employees, conducting research on customer problems and other duties to directly related to supporting customers
Bachelor’s degree, applicable certification or equivalent experience required
4-year experience in network or security industry -- Previous knowledge of any of core Symantec products
Experience in a high volume/support environment
Knowledge of Server hardware
Demonstrated strong customer service/support skills such as active listening, good verbal and written communication
Able to multi-task across several pen cases and manage and priorities own time. Accustomed to conducting research to find answers to questions and solutions to problems from various sources
Evidence of establishing technical credibility with a wide range of customer contacts with the ability to modify behavior/approach to suit customer interaction
Ability to provide Coaching/Knowledge Transfer Ability

116

Tech Support Technician Resume Examples & Samples

Resolves or escalates customer inquiry and problem phone calls using product and IT expertise through customer coaching and remote connectivity
Decides when to escalate issues if a resolution cannot be identified quickly or when support documentation is lacking
Determines the root cause of issues encountered and accurately documents resolutions in Siemens call tracking system
Respond to e-mail questions and issues in a quick and courteous and professional manner
Associate’s or Bachelor’s degree in a science-related or engineering field, or equivalent experience
Lab instrument, automation, and IT
Exceptional phone and communication skills (oral and written)
Ability to thrive as a member of a collaborative, cross-functional team
Ability to travel 10 percent as required, primarily for training
Computer Software: BIOS; Logical Ports (Well Known, Registered, Dynamic/Private, COM); Client OS vs. Server OS; Workgroups vs. Domains; NIC, Web Browser and RAID configurations; Back-up and Recovery
Windows: XP; Windows7 Server2kx; Name Resolution; Local User and Group management; Administrative Tools; Troubleshooting Utilities
Physical Network concepts: MAC Addressing; LANs; VLANs; WANs; switching; Internet access technologies
Network Infrastructure: DNS; DHCP; Active Directory; Proxy Servers,
Remote Access technologies: RDP; VNC; VPN
Thorough knowledge and understanding of network architecture models (OSI, TCP/IP) and theory

117

Senior Tech Support Engineer Resume Examples & Samples

6+ years of related work experience
Active DoD Secret Security Clearance required
Must be proficient in the use of standard MS Office products (Word, Excel, Powerpoint)
Equipment (STE)
Must have experience working with electronic test equipment, such as DVMs, Power Supplies, oscilloscopes, frequency analyzers and other basic tools
Familiarity with US Navy / US Airforce EW and Radar Programs
Familarity with Raytheon PDM System
Soldier Certified

118

Tech Support Engineer Resume Examples & Samples

Provide software support via the phone and web, to corporate users of the Symantec Messaging Gateway, Symantec Web Gateway, and Advanced Threat Protection products
Manage multiple issues and interactions, prioritizing customer needs
Expert knowledge and experience with Windows (including NT, 2000, 2003, 2008, XP, 7, 8), UNIX/Linux, Solaris, and virtualization (VMware, Hyper V, etc.) environments as well as packet capture analysis
Technical Degree or equivalent experience and minimum 2 years of technical support experience is required or two years support experience plus certification(s) (i.e. CISSP, MCSE, MCP, CNE, CCNA) that sufficiently demonstrates ability to analyze, meet deadlines, and solve problems in a product support environment

119

Senior Tech Support Engineer Resume Examples & Samples

Work on various projects such as writing technical notes, product documentation or white paper authoring, training other employees, conducting research/testing on customer problems, and other related duties
Participate in alpha/beta support cycles and product releases to support pre and post product launch readiness activities
Engineer influence is site level to global level production and communications
Good communication skills in Japanese and English (Reading/Writing/Speaking)

120

Tech Support Tier Resume Examples & Samples

Provide proactive assistance to Tier I agents Resolve queries that come in via telephone or portal
Meet key metrics and goals centered around customer satisfaction
Provide overall escalation management and technical solutions when issues are reported
Review open issues on a daily basis, update our customers on the status of their escalated cases, and assist in the reproduction of issues
Establishing effective lines of communication with our Tier III team and management to ensure cases are flagged that require immediate attention
Share knowledge, provide articles to the Knowledge Base team, and communicate new product information and known issues
Provide technical problem resolution and fully document the resolution in the call tracking system
Participate in an on-call bridges for high severity incidents

121

Tier Tech Support Agent Resume Examples & Samples

Ability to type (WPM vary based on Client Requirements)
Self-motivation to work under his/her own initiative
Position may require that you come into a local office/vendor site for completion of pre-employment screenings

122

Application Tech Support Practitioner Resume Examples & Samples

Processes monitoring
Processes automation
Tasks Coordination
Knowledge sharing
Supporting team members
Min 2 years of continuous experience with supporting back office treasury applications
Investment Banking knowledge / accounting or treasury or securities
University degree
Experience in working on a projects
Excellent command of English and Polish
Ability to work creatively and analytically in a problem-solving environment
Team management and project management skills as an asset
Ability to meet travel requirements when applicable. Headquarter is located in Warsaw

123

Tech Support Engineer Resume Examples & Samples

Accurately document and update Customer Service Requests (CSR's) in the tracking system of record
Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well formatted, and consistent with prior communications
Manage personal queue of open requests
Serve as the customer's advocate to solve problems and navigate company resources
Assist in reducing support load by writing on-line support materials (FAQ's and KB's)

124

Senior Tech Support Engineer Resume Examples & Samples

Provide technical information and diagnostic assistance that will reduce the overall time to resolution of customer issues, via phone, e-mail, support forum postings, and web case submissions
Communicate effectively with peers to ensure that technical issues are addressed in a timely manner
Represent Symantec support through conference calls with customers, internal stakeholders and third parties to engage next level issue resolution
Exhibit a willingness to help out in any way when the workload becomes abnormally heavy or when team members are away from the office
Document and report design, reliability and maintenance issues
Work as part of a Follow the Sun 365-day operation
Participate in new product releases and beta cycles to ensure information and training requirements are met to support new products
Research a wide variety of technical subjects including operating systems, Symantec software, security and third party applications
Log all activity details into the case management system, and keep all cases up-to-date by logging actions taken, emails, contacts, and other pertinent information
Consistently share problem/cause/resolution information, troubleshooting tips, white papers, best practices, case studies, training information, etc., for the issues that you work on with customers by creating knowledge base articles. Help to keep the knowledge base up to date by updating and modifying information as needed
Provide leadership in processes and procedures that will improve overall effectiveness of Support
Provide on-site customer assistance as required
Must have excellent verbal and written communication skills in English and German/Italian
Proven Technical support experience is essential
Customer service and troubleshooting skills are required for this position as well as organizational skills, and the ability to consistently meet deadlines
The ideal candidate will be familiar with Symantec products and architecture, able to troubleshoot and identify network and software issues
Desired technical skills/experience include
Symantec Endpoint Protection, Microsoft Windows (servers, desktops, Active Directory, etc), databases (pref. Microsoft SQL Server), Microsoft IIS, VB scripting (or similar), DNS, TCP/IP, Unix/Linux, Mac OS X and a sound working knowledge of network and computer security

125

Tech Support Engineer Resume Examples & Samples

As appropriate, determines which tool(s) to use to resolve issues including running tests
Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution
After training/learning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers

126

Regional VRF Field Tech Support Mgr-hvac Resume Examples & Samples

Assists in developing annual department budget and endures to deliver all milestones within agreed budget and time
Provides operational leadership of regional VRF organization in terms of after sales support/field tech support
Provides in person after-sales support and troubleshooting to branches, applied representatives, distributors, contractors, and end users
Delivers call center support as necessary to fulfill customer needs
Oversees local startup and commissioning activities
Creates and maintains FAQ database
Facilitates with technical engineers to provide technical support
Looks for synergies and ways to improve processes and efficiency within the JCI organization
Assists and implements VRF service/commissioning program and procedures
Monitors and tracks warranties including corrective action requests
Partners with other departments to predict how products will behave in our market if any changes in design or commercial practices are modified
3+ year HVAC or industrial experience required. Would like to see 5 plus years in industry with supervisory experience
2+ years direct VRF experience preferred, will consider 1 year experience if more years of total HVAC experience
Critical thinking and problem solving of technical problems
Outstanding organizational skills
Proficiency in managing multi-task projects
Experience with Japanese culture is a plus
Advanced level skills with Microsoft Office (Excel, Word, & PowerPoint)
Microsoft Project a plus

127

Tech Support Engineer Resume Examples & Samples

Understanding of DELLEMC's products and their value added to the customer
Networking and file serving protocol experience: TCP/IP, NFS, SMB, iSCSI, HTTP, FTP
Directory services experience: LDAP, NIS, ADS
Experience with network packet capture and analysis, understanding of layer 2/3 protocols

128

Tech Support Engineer L-vce Resume Examples & Samples

Understanding of VCE and Vblock solutions
Customer facing experience
Broad system application and IT knowledge
Experience in database and application administration

129

Supv Tech Support Resume Examples & Samples

55%
Proven strong organizational, problem solving, planning and reporting skills
Experience with advanced technical concepts
Strong multi-tasking ability
Must be able to work with minimal supervision and supervise others
Must be able to deal with multiple facets of contact center operations including scheduling, monitoring and directing staff in assignment of tasks
Demonstrate good personal and interpersonal time management skills
Demonstrate ability to delegate and monitor performance to deliver results
Demonstrate ability to direct and steer immediate staff to deliver on assigned goals
Demonstrate ability to develop process flow and suggest improvements across Customer Experience group to improve delivery of results
2 – 4 year degree in a computer related field is desired
Minimum 2 years experience in the Information Technology field
Minimum 2 year experience in contact center environment
Minimum 2 year experience in personnel management

130

Senior Tech Support Engineer Resume Examples & Samples

Six (6) years of experience in the Non-Destructive Testing profession
ASNT Level III Certification (or equivalent) in multiple methods to include: Radiography, Ultrasonic, Magnetic Particle and Fluorescent Penetrant Methods
Demonstrated experience using X-Ray methods to include film and either DDA or CR
X-Ray Film Interpretation experience
Demonstrated experience in Ultrasonic Methods to include A-Scan and C-Scan techniques
Must be able to work in a stressful, on-demand environment and be able to communicate under duress in a non-confrontational, effective manner
Demonstrate ability to perform audits, identify findings, and provide solutions to suppliers and engineering team members
Experience in developing and or performing Computed Tomography inspections

131

Manager, Tech Support Resume Examples & Samples

Manages the activities of a group or department of individual contributors and/or supervisors responsible for providing remote support in resolving customer issues when problems have been identified and escalated
Ensures that technical support programs are current with regard to upgrades, new product releases, trends, practices and cost
Maintains high level of awareness of service issues effecting the VBlock environment including proactive problem avoidance behavior and maintenance practices
Self-confidence – Ability to express opinions and influence effectively

132

Tech Support Engineer Resume Examples & Samples

HS diploma or equivalent required
5+ years working with PET
Qualified Applicants must be legally authorized for employment in the United States
Candidates are preferred to have PET, SPECT and CT backgrounds with extensive knowledge with Definition, Sensation, and Emotion families
Valid US passport will be required for international travel

133

Lab Tech Support Engineer Resume Examples & Samples

4+ years’ total experience that includes configuring, installing, repairing and/or maintaining 1 or more of these
Active TS clearance within the last 2 years
Experience in an engineering development lab environment
Experience in configuring, operating and maintaining signal/packet processing equipment
Experience in configuring and operating switches, routers, networking equipment, test signal generators, high capacity signal storage/playback equipment, and network protocol analyzer such as WireShark
Experience with network and Linux system administration
Scripting language skills such as Python, Perl, or Linux /Unix shell
Experience working directly with customers and/or end users

134

Lab Tech Support Engineer Resume Examples & Samples

6+ years’ total experience that includes configuring, installing, repairing and/or maintaining 1 or more of these
Experience in an engineering lab environment
Associates Degree in Electronic Engineering Technology or equivalent

135

Tech Support Resume Examples & Samples

Participate in a global support team responding to business needs and requirements from analysis, planning to implementation and post analysis to meet the business needs
Communicate with business with respect to all IT services provided and respond to concerns and issues identified by the business
Monitors and analyzes existing servers, storage and network infrastructure to provide cost effective and optimized IT set up to meet on-going demand for expansion and business needs
Support and embrace the global infrastructure standards related to both hardware and software across globally supported sites
Assist global IT team with management of vendors to effectively ensure the delivery of IT services that are cost effective and of the highest quality
2nd level support to assist service desk/technical resources on escalated issues with PC, LAN/WAN, remote and telecommunication services to ensure end-to-end customer support for the business
Fully committed and involved within the Global Infrastructure team in providing the best and most cost effective infrastructure, hardware and technical support by maximizing the use of highly specialized team of Global team drawing on these resources as needed
Telecommunications support and management across Discovery Communications with close coordination with Corporate Telecommunications team for changes or new requirements and standards

136

Tech Support, Intuit Quickbooks Online Resume Examples & Samples

Proficient in general computer technical skills
Communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution
Flexes communication style to match the customer need. Diffuses emotional customer situations effectively and recognizes when to de-escalate
Summarizes and communicates customer problems effectively to higher tier support when necessary
Ability to learn basic accounting terminology and possibly more complex
General understanding of financial needs of small to mid-size businesses, accounting related services and software
Technical ability to multitask and learn multiple PC applications, including accounting service software
Must understand basic internet browsing functions and general computer comprehension
Ability to use Microsoft Suite applications to include Word, Excel, Outlook

137

Tech Support, Intuit Quickbooks Enterprise Resume Examples & Samples

Proficient in general computer technical skills; differentiates problems caused by our offerings vs. other causes
Flexes communication style to match the customer need. Diffuses emotional customer situations effectively and recognizes when to escalate
Summarizes and communicates customer problems effectively to higher tier support and supportability resources
Effectively documents and shares problems and solutions

138

Tech Support Specialist Senior Resume Examples & Samples

8+ years of experience in testing semiconductors and microwave components
Demonstrated ability in performing RF microwave and millimeter-wave tests in the laboratory
Demonstrated ability using vector network analyzers, digital multi-meters, signal generators, power supplies, spectrum analyzers, oscilloscopes, performing RF calibrations, and use of other microwave test equipment such as couplers, attenuators, loads, isolators, and bias networks
Working knowledge of measuring S-parameters, large-signal measurements, linearity, noise-figure and spurious characterization, and performance of basic troubleshooting in any of these areas
US Citizen with an active DOD Secret clearance
Able to read and interpret schematics and technical drawings
Demonstrated knowledge of electronic principles and theory
Microsoft Office
Software skills with C, C++, and/or Visual Basic
Detail oriented and able to consistently generate quality work products
Associates degree or higher in related field; or completion of a two year electronic technician vocational or college program and 8 years of experience in testing semiconductors and microwave components

139

Internal Customer Tech Support Resume Examples & Samples

Provide support for OFSS ODCs
Conducting IT BB sessions for end users
Conducting IT Workshop to promote GIT services
Excellent communication skill required

140

Nuclear NDE Tech Support Specialist Resume Examples & Samples

Two year technical degree in related inspection field or 4 years nuclear experience
Minimum of five years Level II experience in one or more of the following methods
Magnetic Particle (MT)
Liquid Penetrant (PT)
Visual/ ISI (VT)
Radiography (RT)
Ultrasonics (UT)
Working knowledge and understanding of the QA program and other related documents
Demonstrated ability to effectively work independently and/or with minimal supervision
Ability to obtain Level III certification, if not already obtained, within 6 months of hiring in at least one of the following methods

141

Tech Support Specialist, Itsc Resume Examples & Samples

Experience in a customer service oriented position
Strong oral and written communications, organizational, interpersonal skills and customer service skills
Previous Support Center and/or Network Operations Center, experience
Systems support and maintenance experience, to include PC, and/or data/voice information network systems experience
Some experience performing work and maintaining network devices, power management systems, and Windows Operating system
Experience using incident management systems
Experience with systems support and maintenance including PC, LAN, and/or data/voice information network systems
Ability to be a self-starter, who can interact effectively, build relationships with functional and technical partners at all levels within the organization, and demonstrates exceptional communication, analytical, and problem-solving skills
Ability to mentor and assist team members

142

Internal Customer Tech Support Resume Examples & Samples

Daily maintenance of corporate laptops and desktops for local as well as remote employees
Onboarding of new employees – provisioning and delivery of computer, phone, user accounts, physical access accounts and badges as well as IT orientation delivery
Tracking, scheduling and delivery of refreshed workstations for existing employees
Maintenance of end-user equipment inventory
Providing secondary level assistance to help desk related questions
Maintenance of the user’s system environment by working through related helpdesk tickets
Maintenance of standard user workstation images
Provides day-to-day technical support to employees for network infrastructure, telephone, printing and internal desktop systems software and hardware
Maintains passwords, data integrity and file system security for the desktop environment
5 plus years helpdesk experience
Sound knowledge of HelpDesk operations
Strong Outlook skills
Apple OS and Deploy Studio, Windows 7, Microsoft office 2010 experience
Heavy PC imaging experience
VOIP and smartphone setup and troubleshooting experience
TCP/IP networking experience
Print and file share setup and troubleshooting
Laptop, desktop and server hardware experience
Active Directory – Users and Computers experience
Comfort with permissions and security troubleshooting
Troubleshooting experience with remote VPNs
Excellent time-management skills, and the ability to manage complexities and competing priorities
Ability to combine judgment, experience, analytic skills, and business knowledge to make sound decisions
Strong Interpersonal/communication skills with an eager customer service orientation
Must have excellent interpersonal skills and sound oral and written presentation skills
Ability to excel in a fast-paced environment and work under pressure

143

Tech Support Engineer Resume Examples & Samples

Technical knowledge and or experience in clinical laboratory, R&D or consumable manufacturing or quality assurance
Experience with data analysis using Excel is a plus
Proven leadership and team collaboration skills
Strong customer service skills with intercultural experience a plus
Position would be filled at a Technical Support Engineer level 3 or 4 depending on experience of the successful candidate
LI-BEH

144

Tech Support Technician Resume Examples & Samples

Provides technical phone support to customers and internal business partners with a strong focus on customer satisfaction
Maintains a high level of technical expertise in clinical laboratory practice while supporting our Vista systems
Exhibits characteristics and behaviors which support Siemens Mission, Vision and Values
Creates an open and supportive environment
Achieves customer satisfaction through timely follow up and appropriate troubleshooting skills
Leverages team abilities to best serve the customer
Works collaboratively with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer technical issues
Accurately documents and communicates complaints within Siemens Healthcare Diagnostics regulatory and departmental guidelines
Achieves customer satisfaction through timely follow-up and appropriate troubleshooting and soft skills
Appropriately escalates customer issues to next level support and helps drive timely resolution
Manages communication of customer account activity to field teams to ensure a consistent response to customers
5-8 years in a clinical laboratory; chemistry background needed
Strong technical, computer and typing skills required
Exceptional phone, communication and documentation skills are essential to success
A good attitude with a "can-do" approach must be apparent in all communications
Electro/Mechanical aptitude is a plus

145

Tech Support Specialist, Itsc Resume Examples & Samples

Bachelor’s Degree Computer Science or Management Information Systems
Experience in monitoring, operating, and maintaining data/voice network system or facility management system
Experience Cisco network devices, APC management system, Windows Operating System

146

Sevice Tech Support Resume Examples & Samples

Associates Degree in Electronics field, Military experience (PMEL) or 5+ years of relevant work experience in calibration and repair of Test measurement equipment. Prior experience is strongly preferred
Applicant must have a solid understanding of Electronic and RF Microwave principles, troubleshooting and repair techniques/skills. Knowledge of current quality standards for ANSI/ISO 9001, ANSI/Z540-3, and ISO 17025 is required
Direct experience in calibration, adjustments, diagnosis, troubleshooting and repair to the assembly/component level of test and measurement equipment
A demonstrated ability to master new and continuously changing technologies with minimal training
Must be able to work with minimal supervision and interface effectively with fellow team members, customers and management
Requires excellent communication and organizational skills
Strong abilities in use of technical manuals and schematics
Knowledge of Six Sigma and Lean
Adheres to the highest standards of business ethics
Direct experience on HP, Agilent, and Keysight instrumentation and automated calibration systems
PMEL/Metrology background
Knowledge and previous experience with automated Calibration Systems

147

Tech Support Resume Examples & Samples

Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service
Interfaces with customers over the phone providing status updates and ensuring service has been restored
Requires customer contact and the ability to effectively communicate over the phone with residential customers
Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace
Experience with common internet software is preferred

148

Monitoring Tech Support Resume Examples & Samples

Accepts inbound phone calls, troubleshoots, diagnoses and escalates hardware and software issues with customer equipment and software as necessary
Provides communication to internal departments and management on the status of hardware and software issues being worked
Ability to obtain a low level security clearance from the Department of Homeland Security
Must hold a valid driver's license
Intermediate level IT and troubleshooting skills
Ability to communicate technical concepts to a non-technical audience
Must be self motivated with the ability to work independently
Ability to provide technical mentoring to peers
Ability to meet deadlines and prioritize appropriately
2 years’ experience in an information technology support/helpdesk role preferred

149

Monitoring Tech Support Spec Resume Examples & Samples

Recommends efficiencies and/or solutions for issues with hardware and software platforms
Ability to Obtain Successful Suitability Determination from the Department of Homeland Security
Strong oral and written communication skills in both English and Spanish
Flexibility in handling special projects and assignments
Strong ability to diagnose, analyze, troubleshoot and resolve technical issues
2 years’ experience in an information technology support/helpdesk role required

150

Tech Support Intern Resume Examples & Samples

Study the Citrix products and technology
Perform backend technical research of sub-cases under the general instruction and oversight from Tech Support Engineers
Help to maintain the lab network and operation
Help Tech Support Engineers to build test environment
Help to monitor the case queue, filter the request of our region and inform Tech Support Engineer of new pending cases
Generate case statistic report to help manage business healthy
Triage the customer incoming request, create case with the details in CRM system
Summarize the top support issues by data mining of the existing customer case information
Write technical and procedural documents under Tech Support Engineers’ coaching
Help to administrate the department file share contents
Strong communication and good English skills
Good knowledge in any of the following areas: Networking, Windows, Linux, Database or programming
Smart, open minded and positive thinking
Any kinds of Industry Standard Certification (CCA, MCSE, CCIE etc.) will be a plus
Japanese language skills will be a strong plus
M.S. or Bachelor candidate, in computer or technical related fields are desired
Passion for customer advocacy
High level of mental maturity

151

Senior Tech Support Engr Resume Examples & Samples

Demonstrates good problem solving and analytical skills
Use fundamental technical troubleshooting skills obtained in new hire training and through performance of the role to isolate, analyze, and provide resolution to customer issues of minimal to moderate complexity, with some general instruction and oversight from team leads and/or management
Reproduce customer issues in the Laboratory to verify problems and provide feedback to the customer or escalation team as needed
Efficiently prioritize work items and/or customer requirements based on direction from senior team members or management
SSL VPN solutions (e.g. Citrix NetScaler Gateway, Juniper SA Series, Cisco SSL VPN)
Network monitoring and management (e.g. nagios, mrtg/rrd, SNMP)
A strong working knowledge of secure Web application delivery
A working knowledge of UNIX (FreeBSD/Linux) server administration and scripting – Nice to have
Learns to use CRM and phone systems efficiently. Ensures that procedures are followed and keeps clear, detailed records
Understands escalation paths and when to utilize them
Self-monitors own stats and metrics performance
Write clear and with minimal grammatical errors multiple Knowledge base articles of medium to high complexity
Participate in Citrix Forums and contribute to Internal distribution lists (Help aliases)
Attends required training courses and actively participates in training
Mentoring new hires and less experienced Engineers

152

Tech Support Engineer Resume Examples & Samples

Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management
Publishes articles on technical support issues in Citrix's online knowledgebase
Some weekend work may be required
Possesses logical and structured problem solving ability
Willingness and ability to obtain advanced Citrix Certification within 6 months of service
Good understanding of common Network Protocols (such as TCP/IP, HTTP, SSL, NAT, DHCP, DNS, etc.)
Basic understanding of Networking (Routing, Switching, Web App Firewalls, Load balancing, VPN, etc.)
Familiarity with Authentication Protocols (LDAP, Kerberos, Radius, SAML, etc) preferable
Must have at least one year of experience in a technical environment or field experience
Certificate of MCSA/MSCE is a plus

153

Tech Support Coordinator Resume Examples & Samples

Answer inbound customer phone calls
Monitor/Process inbound e-mail correspondence for support
Provide assistance enabling Web Support Portal accounts and resolving CSP issues
Create support cases with technically accurate problem descriptions and dispatch cases according to handling guidelines
Update existing support cases with a clear description of the customer’s issue
Enforce paid support policy to ensure customers are receiving the support to which they are entitled
Appropriately set customer expectations based on response time guidelines
Follow managerial notification guidelines based on case priority
Take ownership and solve licensing cases for internal and external F5 customers
Alert Support Management in regards to Urgent support situations
Notify F5 Sales and make notation on customer accounts when one free call is provided
Assist customers with capturing necessary data for troubleshooting and sending information to F5 Networks via email or FTP
Provide backup for RMA Coordinator
Assist with projects as needed that relate to TSC Team
Associates degree in a technology field or equivalent work experience
1 year call center experience
Proficient PC skills in a Windows based environment
Able to work through problems with minimal help or supervision
Case management/follow-up
Excellent oral and written communication
Proven ability to follow processes and procedures
Ability to type 35 WPM
Experience with Clarify a plus
Analytical thinker with strong attention to detail
Reliable and punctual track record

154

Entry Level Tech Support Role-north Austin Resume Examples & Samples

To make themselves available to receive calls for a minimum of 80% of their on-line time
Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach
Adjust your approach to all levels of customer experience
Wow customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
Analyze information to determine the path of resolution
Teach and educate customers on support options, and the steps being taken to resolve their issue
Demonstrate a high level of customer service when helping a customer and if necessary, to escalate “hot” issues to a more experienced agent
Logging of calls from customers onto a database and following escalation procedures to resolve problems or issues
Communicate positively with team members, customers, and other partners
To provide feedback on a daily basis to the Team Manager regarding new emerging issues that have been discovered
Be a confident and enthusiastic communicator
Have strong organizational and administrative skills
Be a self-starter who is motivated and innovative
Have a high stress tolerance
An appreciation of the IT environment
A high level of computer literacy
A knowledge of hardware principles
Experience of working in a pressurized, target driven environment
A strong “hands-on” background in a similar environment
Volt is a equal opportunity employer

155

PC Tech Support Technologist Resume Examples & Samples

Provide all computer desktop/laptop support at SLT member’s home offices
Provide software upgrades/updates as appropriate on all computer systems
Stay abreast of new and emerging technologies to improve executive productivity by
Windows 7/10/iOS operating systems, software installation and configuration
Customer service attitude and initiative
Technology troubleshooting skills with the ability to resolve complex issues
Interface with people at all levels of the company
Presence to interact with Raytheon’s senior leadership team
Ability to perform in high pressure situations
Familiarity with Raytheon Policy and Procedures
A/V troubleshooting skills in a Creston component conference room environment
Bachelor’s degree in Computer Science, Information Systems, or Computer Engineering or equivalent work experience directly in PC technical support, local area and wireless networking and a combination of education and certifications

156

Tech Support Intern Resume Examples & Samples

Maintain Support lab inventory and physical devices
Documentation - update Team’s process documents to maximize operational efficiency
Strong operating and troubleshooting knowledge across both L2 and L3 technologies such as: Ethernet, TCP/IP, OSPF, Switching technologies (VLAN/ Trunking), Stacking, QoS, Spanning Tree (STP,RSTP) and Test Equipment such as Ixia or Spirent
Strong communication and presentation skills in verbal and written English
Ability to organize and prioritize responsibilities effectively in order to meet deadlines
Ability to work effectively with a wide variety of people

157

Senior Tech Support Engineer Resume Examples & Samples

Minimum of six years professional experience, or 8 years of experience with and Associate's Degree
CREO Parametric or ProEngineer modeling and drawing creation
Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
Familiarity with ASME 14.100 (Engineering Drawing Practices) and associated standards
CREO Simulate
AutoCAD or other CAD software experience (the bulk of the work, if not all, will be CREO parametric though)

158

Senior Tech Support Engineer Resume Examples & Samples

Experience laying out printed circuit boards using Mentor Graphics Expedition CAD software
Understanding of drafting room principles
Minimum of 6 years experience with an Associate's Degree
Must have at least an Associates Degree from an ABET accredited university with a major in CAD Design, with 6 years of professional experience

159

Tech Support Technician Resume Examples & Samples

Comprehensive customer service skills
Effectively manages customer expectations (status and clear description of activities)
Able to work independently, meet deadlines, and multitask
Ability to communicate effectively to peers and higher levels of management through verbal and written communication
Proactively manages communication and escalations, including engagement with customers, vendors, off-net providers, and CenturyLink field operations (FOPS)
Accurate and appropriate trouble ticket documentation/closure in multiple internal systems
Proven ability to direct problem resolution
Performs remote testing and repair activities within CenturyLink network elements
Provide Tier 2 technical analysis, isolation, sectionalization and resolution of customer reported troubles
Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities
Ability to learn in an ‘on-the-job’ training environment
Ability to work all shifts in a 7x24x365 environment

160

Tech Support Engineer Resume Examples & Samples

Assists in the training of field service engineers in the operation and maintenance of basic electromechanical and servo-hydraulic equipment
Recommends changes to products or to maintenance procedures to improve reliability, maintainability and usability
Assists in the corrective and preventive maintenance on electronic equipment with minimum supervision. Works from complex schematics, diagrams and technical manuals
Responsible for updating, maintaining and using the technical information on the Service CD and Service WEB page
Responsible for providing information in the form of field bulletins or notifications to field engineers that will assist in them performing more efficient and reliable service
Required to maintain all customer call information in the service database in appropriate detail, manage open queue call to a reasonable level and account for hours associated with daily activities

161

Tech Support Resume Examples & Samples

Configuring troubleshooting both wireless and wired devices, including wireless APs and network switches, noting work performed in multiple logs, retaining the status of multiple stores within a process at the same time all the while being professional
Will also have to resolve problems with customers via telephone, email, tickets or chat sessions using technical product knowledge and strong interpersonal skills
Troubleshoots problems with appropriate applications, products and vendors
Identifies and documents customer issues, and escalates complex issues
Understands multiple applications and platforms
Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers
Fully documents customer interactions in real-time; may author content for review
Solves problems in a timely manner using full understanding of the product functions and features and customer environment
Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments
Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes
Manages multiple tickets related a spectrum of technical problems
Collaborates with fellow technicians, engineers and supervisor including the customer's to solve complex problem
Have a bachelor’s degree or 2 or more years’ experience in a help desk environment
Needs to be technical, understand network basics, be able to troubleshoot networks, have experience with roll-out projects, use a ticketing system (preferable Remedy), be able to make and take phone calls, be detailed orientated, motivated, be able to work under stress and in a fast paced environment.Search Jobs US

162

Spec, Customer Tech Support Resume Examples & Samples

Identifies and analyzes customer request or issues, applies own technical knowledge and expertise to resolve or suggest appropriate solutions that follows company's best practices
Maintains ownership of an issue until it is resolved to customer satisfaction
Maintains technical documentation for all customer facing systems and programs
Consults and instructs customers and 3rd party vendors on ways to integrate and utilize Essendant's systems and programs
Utilizes ITIL Foundations for Incident Management, Problem Management, etc
Performs system testing for enhancements, bug fixes and new deployments of customer facing systems, applications and web services
Performs and assists in dealer testing on new and existing customer integrations (Unilink, Interlink, EDI, eLink, SFTP, etc.)
Strong interpersonal and communication skills, both oral and written
Experience in use and support of Order Entry and EDI applications
High School/ GED diploma required
Bachelors degree in IT related field preferred
Minimum of 2 years of working experience in technical Call Center
IT Infrastructure Library Certification preferred
2-5 years experience supporting Microsoft Internet Explorer
2-5 years experience performing dealer acceptance testing
1-2 years knowledge of Unilink and interlink
1-2 years experience supporting EDI X12 Documents (810, 850, etc)
1-2 years experience supporting XML
1-2 years experience supporting FTP/SFTP
1-2 years experience using HP OVSD

163

Tech Support Engineer Resume Examples & Samples

Responsible for incoming ticket volume via multiple channels (phone, email, & web)
Partner with various engineering teams to troubleshoot, analyze, and resolve tickets
Communicate procedural and technical issues to internal and external customers in a customer critical environment
Set customer expectations and provide updates regarding troubleshooting and resolution action plan

164

Supervisor, Tech Support Resume Examples & Samples

Supervises the activities of individual contributors performing similar tasks within a shift, group, or department within Global Technical Support. Oversees activities of individual contributors who perform technical support responsibilities on-site or via telephone when first line product support in the field has failed to identify or fix equipment or software issues
Responsible for the scheduling, staffing, management and development of employees in assigned area
Ensures that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with technical support policies and procedures
Accountable for operational results in terms of expenses, budget, performance standards/metrics, customer satisfaction and employees. Oversees the coordination, administration and execution of technical support programs, products, projects, process, performance metrics/standards for assigned area
EMC Proven Professional Certification desired
Customer Service skill
90XXXXVVV2

165

Tech Support Engineer Resume Examples & Samples

Understanding of Windows Operating Systems and Administration
Experience installing Windows Server Operating Systems
Experience creating a Windows Active Director Domain and Child Domains
Familiarity with DNS and how it is used by Active Directory
Understanding of LDAP in both Windows and Unix
Basic understanding of SMB communication
2+ years relevant experience

166

Tech Support Engineer Resume Examples & Samples

Answer live incoming phone calls and respond to e-mails to troubleshoot, manage, collaborate and resolve customer problems related to the Data Domain product family
Monitor automated product alert e-mails and act on them
Create content for the knowledge base through accurate case documentation
Assist customers with the upgrade process
Process logistics/parts requests
Assist customers with standard backup software integration with Data Domain Products
Obtain data from customers to get a thorough understanding of customer requirements and problems
Interface with customers via e-mail, phone and/or WebEx
Analyze logs and core files as needed to work towards resolution of customer issues
Work with 3rd party service providers in the process of analyzing and resolving customer issues
Generate problem reports in Bugzilla to coordinate with engineering to obtain quick resolutions for customer related issues

167

Software Tech Support Resume Examples & Samples

Provides technical assistance to customers and to field service engineers on on software driven products. This assistance is usually provided via telephone, email, vmail, remote diagnostics or occasional travel is expected
Assists in the training of field sales and service engineers in operation and maintenance of software platforms, including Hardness software and Image Analysis software
Recommends changes to products or to maintenance procedures to improve reliability, maintainability, serviceability, and usability
Perform problem resolution for proprietary software
Assists in the corrective and preventive maintenance of software with minimum supervision
Responsible for updating, maintaining and using the technical information on the software manuals and web page
Responsible for providing information in the form of field bulletins or notifications to field engineers that will assist in performing more efficient and reliable service
Required to maintain customer support call information in the service database in appropriate detail, manage open queue call to a reasonable level and account for hours associated with daily activities
A team player with a helpful and good demeanor, good attitude, courteous, motivated and curious to help and learn

168

Tech Support Rep Resume Examples & Samples

Ability to deal with difficult callers – being polite, have confidence, and use diplomacy in difficult situations
Good analytical and problem solving skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Logical thinker
Up-to-date technical knowledge
Have in depth understanding of software and equipment being used by the customer
Good interpersonal and customer care skills
Able to set priorities and multi‐task
Complete at least 2 years of college without back subjects
Excellent conversational English skills
Internet savvy and knowledge of MS Office applications
Preferably with knowledge and experience in handling concerns related to mobile phones, internet and cable
Previous Telco customer service / technical support experience is a plus!

169

Calibration Tech Support Specialist Resume Examples & Samples

Performs temperature profiles for ovens, incubators, refrigerators, autoclaves, etc
Performs temperature/humidity distribution studies for warehouses and bulk storage locations
Complete required documentation to certify the verification and calibration in accordance with Standard Operating Procedures
Assists in the outsourcing of Calibration activities including submitting purchase requisitions and coordinating shipment of department standards to outside vendors and scheduling outsourced calibrations
Responsible for the timely and accurate input of information into the Calibration Computer Maintenance Management System to ensure regulatory compliance
Assists in developing initiatives to reduce costs and dependency on outside vendors for calibration
Able to document all activities in a legible manner following established formats and procedures
Provide recommendations for improving calibration processes
Accurately determine and request support services, internally and through supplier chains, as required
Adheres to all applicable procedures, cGMP’s, company policies, and all other quality or regulatory requirements (OSHA, DEA, FDA, EMEA, ANVISA, HS&E, etc.). Ensures all work is performed in a safe, effective manner, and in compliance with the appropriate industry and regulatory (FDA, DEA, OSHA) standards, and Departmental, Plant, and Corporate quality and Behavioral Based Safety (BBS) goals
A sample of electronic (electrical) proficiency
Good written, verbal and electronic communication skills are a must
Job requires the candidate must perform duties in tight accordance with all applicable written procedures, guidelines and current Good Manufacturing Practices (cGMP). Thorough-ness and attention to detail in the performance, reporting, documentation and completion of all tasks
Must be able to lift 50 lbs. Use of standard

170

Rep, Tech Support Resume Examples & Samples

Deliver Client Service & Subject Matter Expertise in regards to Technology and Trading Platforms
Share knowledge of new products, new social media venues, and current trends
2 year college degree required

171

Tech Support Technician Consumer Mthly Resume Examples & Samples

Training is approximately 5 weeks – includes classroom and on the job. Classes are Monday – Friday and this training is mandatory and requires 100% attendance
Excellent interpersonal, communication and listening skills
Ability to ask probing questions and multitask

172

Tech Support Manager Resume Examples & Samples

Currently enrolled in a full-time degree program and returning to the program after the completion of the internship
Experience with algorithm design
Experience with data structures
Java or C# development
Familiar with TCP/IP and networking
Database modeling is a plus
As assigned/determined in each area
Currently enrolled in undergraduate or graduate degree program with local College

173

Tier Tech Support Engineer Level Resume Examples & Samples

Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing
Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies
Research and troubleshoot customer problems and inquiries
Update and work assigned cases in a timely manner
Two (2) years of client or customer support with demonstrated problem resolution skills; call center experience is a plus
One (1) year working knowledge of Windows desktop troubleshooting experience (past and current Windows OS)
One (1) year of server administration experience in a Windows environment desired
Strong Networking background desired
VMware or Microsoft virtualization technology experience desired
Excellent communications skills (verbal and written)
Able to work independently in a fast-paced environment

174

Tech Support Engr Resume Examples & Samples

This role will require the engineer to perform Inventory Management and Oracle System Transactions. Purchasing Transactions and Technical Support for fiber optic products
English Speaking
1+ years’ experience in an IT / telecoms based fast moving technical support service function
Knowledge of IT, Oracle systems and data administration, Fiber Optics
Good to have knowledge & experience in IT technologies including OS (windows, Linux), Oracle database, Networking (TCP/IP, switching and routing), On-demand & self-service technologies including Broad network access
Technical Bachelor's degree (Eng / IT)
Experience of telecom environment
Experience with Fiber Optics equipment and systems
Previous experience in customer support or related function
Previous IT / Support experience
Previous experience in database
MS Windows administrator
Oracle data administration
Inventory management skills a plus
Process discipline
Organized and effective communication skills

175

Senior Tech Support Engineer Resume Examples & Samples

Proven ability to work on multiple issues and prioritize work accordingly to business processes
Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner
Excellent English communication skills both written and verbal
Strong understanding of Microsoft and Linux infrastructure (Windows Active Directory, CA,IIS,Authentication,RDS,SQL)
The individual must have at least 1 year experience with products and technologies in an Enterprise environment
Outstanding problem-solving skills with an eye for details and the desire to problem solve
Certificate of MCSA, MCSE or CCNA or above is a strong plus

176

Tech Support for CCS Australia Resume Examples & Samples

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Escalates calls to supervisor when necessary and appropriate
Ability to use phone and computer systems

177

Tech Support Lead, IT Resume Examples & Samples

Provide support for IT systems in the facility, including, but not limited to :Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops
Participate in “on-call” support rotation
Follow West standards to configure, install, test, and maintain IT systems
Provide IT support to end-users in the facility
Assist with troubleshooting and problem determination/resolution
Maintain and execute the server backup system, monitor logs, and rotate tapes offsite
Adhere to the West Pharmaceutical Services and IT policies, procedures and standards
Participate in project teams as directed
Work closely with other IT staff members to resolve issues, provide solutions, and support West facilities
Support and maintain telephone and voice mail systems, including: moves, add, and changes
Use good housekeeping practices to maintain a clean, orderly and safe work area
Education: Bachelor's in business, computer science, or similar discipline from an accredited university or commensurate work experience
Experience: 6-10 years of experience in.
Five years’ experience deploying, managing and supporting current and previous Windows Operating System versions
Industry or product specific certifications, preferred
Experience supporting manufacturing in a GMP environment strongly preferred
Experience supporting a VMWare Virtual Environment; ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems required
Understand IT industry standards and practices; excellent written and verbal communication skills required

178

IT Tech Support Engineer Resume Examples & Samples

Hardware knowledge / experience - support and repair
Holds an understanding of core internet technologies - DHCP, DNS, TCP/IP, mail transport/s
Active Directory and Windows Server administration. Windows 7 and Server 2008/2012 system support
Support of office/productivity software including Microsoft Office
Mobile device support such as iPhone and/or Android
VPN client support
A good understanding of VoIP technologies
Ability to understand and execute change management activities
Ability to liaise with vendors for all steps of the procurement process
CCNA, MCP,

179

Junior Engineer Naval Surface Ship Systems Tech Support Resume Examples & Samples

Provide technical assistance to ship force technicians for Air Conditioning, Refrigeration, and Compressed Air systems
Review technical work specifications for accuracy and compliance to technical manuals and NAVSEA STD Items
Provide design and engineering analysis to technical warrant holder
Current Security Clearance
EPA Certified

180

Tech Support Engineer Resume Examples & Samples

The individual must have experience with Microsoft server products and technologies in an Enterprise environment
Must possess a familiarity and suitable understanding of the Network topology, Active directory, and communication protocols
Demonstrated experience with Group Policy
Develops a deep technical understanding in a core Citrix product line

181

Tech Support Engineer Resume Examples & Samples

B.S. in science, technology, engineering or math field or a total of at least two years of work experience in IT
At least one year directly supporting users in a helpdesk and/or desktop support role
Fundamental knowledge of Active Directory and Windows Server operating systems
Experience administering Windows 7 or higher and Mac OS X 10.7 or higher operating systems
Support and troubleshooting experience on iOS and Android mobile devices
Experience troubleshooting Microsoft Office suite issues on both Windows and Mac operating systems
Experience training end-users on the use of hardware and software applications

182

Internal Customer Tech Support Resume Examples & Samples

Networking concepts and protocols is recommended
Understanding of Virtualization concepts – VMware
Read, understand and apply known error management documentation and product installation guides for purposes of identifying and applying resolutions
Knowledge of Oracle Database technology is recommended. Ability to quickly learn new product acquisitions is highly desired

183

Chem Tech Support Spec Resume Examples & Samples

Manage the Corrective Action Program for the department, which includes the review of all reports for quality and department participation in the process
Manage report and track the following: performance indicators, self-assessments, and procedure changes
Manage the Scorecard Program, which includes quality review and trending performance
Change Management Coordinator for the department which ensures procedural compliance and quality plans for new initiatives
Department Training Program Coordinator
Participate in the training program such as preparing and or delivering lesson plans associated with chemistry. Observe and participate in classroom training activities
Participate in GSEP and Duty rotation. Subject to call out as required in support of station requirements

184

Mgr, Tech Support Resume Examples & Samples

Performs other related duties as assigned. EMC Proven Professional Certification desired
Accountable for scheduling, work plans, technical direction, staffing, and performance management/development of employees in assigned areas
Collaborates with other managers, internally and occasionally externally, to influence and ensure that assigned technical support area is meeting internal and external needs, operating efficiently, cost effectively and acquiring appropriate information to meet customer needs and generate accurate reports. Role does not require a high degree of on site customer contact
Accountable for operational results in terms of group and department performance standards/metrics, customer satisfaction and budget/expenses. Manages the coordination, implementation, administration and execution of technical support programs, personnel, communications, projects, products, performance metrics/standards, as well as strategic policies and directives for assigned areas. Requires complete fundamental knowledge and awareness of goals and objectives. May participate in short and long term planning for assigned area
Identifies issues, provides input and makes recommendations regarding Technical Support programs, tools, projects, products, process, metrics, standards and customers. Ensures that all issues are escalated in accordance with policy and procedures
Manages the activities of a group or department of individual contributors and/or supervisors responsible for providing on-site/remote support in resolving customer issues when problems have been escalated and the first line product support in the field has failed to identify or fix equipment or software issues. Provides customer support for moderately complex technical issues and problems
Ability to work effectively with senior management

185

Tech Support IT Ops Resume Examples & Samples

Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
Perform hardware and software upgrades to peripheral equipment
Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
Bachelor's Degree in related field from a four-year college or university with one to three years of relevant experience preferred
Ability to multi-task and meet timelines on deliverable

186

Tech Support Engineer Resume Examples & Samples

Should have experience in Manage Backup clients group & schedule settings according to customer specifications
Provide Expertise Level 2/Level 3 Support on Backup solutions to the operation teams
Knowledge on host operating systems like Solaris, HP-Unix, AIX and windows
Backup Software Expertise - Networker Enterprise backup Solution
Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to complex system level issues
Identifies and provides resolutions to an assortment of technical problems
Develop and implement resolutions to identified problems, and follows standard practices and procedures
Communicates effectively to internal and external customers as necessary through a variety of mediums
Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls
Provide technical support to existing and prospective customers for EMC Networker products
Expand knowledge of EMC products
Work on customer issue remotely via phone/email/chat/WebEx

187

Senior Tech Support Engineer Resume Examples & Samples

We have targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals you will strive to achieve
We love collaboration and give you an opportunity to publish articles on moderately complex technical support issues in Citrix's online knowledgebase, and reviews others' articles
We value education and ask that you pass Citrix certifications to advance your skills and career
We are looking for you to have a suitable understanding of the Network topology, Active directory, and communication protocols
We need you to possess good problem solving and analytical skills
Definitely need strong written and verbal communication skills

188

Eng Tech Support Resume Examples & Samples

Responds promptly to client needs; troubleshoots problems to ascertain issue and develops solutions in a timely manner
Creates pre-production backups, new code and configuration file updates
Stress tolerance, especially when dealing with tight timeframes and difficult and/or emotional client situations
Minimum of 5-7 years of experience in general information technology

189

Tech Support Specialist Senior Resume Examples & Samples

Set up and test units to meet specified requirements
Providing support to the engineering development team on all assignments, and supports other departments with miscellaneous assignments as instructed by direct supervision
Ability to read and comprehend instructions, short correspondence, memos, detailed blueprints, and other similar authorized drawings and documents
Existing security clearance
High school or equivalent and a minimum of 8 years’ experience

190

Senior Tech Support Engineer Resume Examples & Samples

Above average computer skills
4 years of experience with radar testing or equivalent experience in an engineering capacity
Meticulous attention to detail (Detail Oriented)
Environmental laboratory control practices
Self-starter works well in team environment and with management and engineering
Must have leadership qualities
Ability to train, motivate, and inspire co-workers
BS, BA or 5+ years of equivalent technical experience

191

Tech Support Resume Examples & Samples

Maintain and manage various desktop applications
Manage various Microsoft components
Support users in a Server-based-desktop Citrix deployment, with Roaming Profiles and more
Support servers in a virtualized environment running on VMware
Identify and resolve complex problems, both within a team and individually, with a focus on root cause analysis and increasing stability
Support for Avaya voice system by setting up extensions, voicemail, call schedules, etc
Assist other team members as needed with Microsoft, Citrix and various issues
Display professionalism and customer service to all customers, internal and external
Develops, with management team, short- and long-term software and hardware strategies
Must have 2 years experience in IT Required
Windows 7/10 in-depth knowledge
Windows Server 2008R2/2016
Active Directory and user Account setup
Printer setup experience- Network and non-network, Laser, label, MFP, etc
MS Office 2010 thru current * Enterprise Antivirus Preferred
Thin Clients
Avaya phone system
Handheld barcode scanners
Zebra label printer setup and troubleshooting
Certifications including MCP, MCSE, CCNA, A+, Network+

192

Tech Support Engineer Resume Examples & Samples

Windows Server, including Windows 2008, and MS Exchange
Clear understanding of DNS and how it works
Firewall/DMZ configuration
LDAP/Active Directory & ActiveSync
Smartphone and tablet devices like Apple iOS, Android, Windows Phone
Software based on Apache Tomcat or Windows IIS
MySQL, Postgres or SQLServer
Cloud-based SaaS products

193

Tech Support Engineer Resume Examples & Samples

Uses judgment, creativity and sound technical knowledge to obtain and recommend solutions. Identifies, documents and reports design, reliability and maintenance issues. Gains support and commitment from others and mobilizes people to take action. Understands and leverages DELL EMC''s technical communication structure. Sphere of influence extends well outside of the department
Leads efforts in facilitating problem recreation and failure analysis of systems level issues. Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other DELL EMC Technical Support co-workers as appropriate
Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases
Validates technical information and issues early warnings and disseminates information as needed. As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required
Makes a recommendation to higher level technical support engineers or management for improving processes, standards and strategies. Regularly submits content to the knowledge database. DELL EMC Proven Professional Certification desired. Must have previous Isolin experience

194

Smts, Tech Support Engineer Resume Examples & Samples

Troubleshoot, reproduce, debug, and diagnose customer issues
Interface with customer’s via telephone, email, WebEx or Skype sessions
Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution
Escalate issues to management as per internally established processes and guidelines
Assist customer outside of normal business hours, if required, including weekends and holidays
Complete comprehensive customer site profile documents ensuring the customer’s infrastructure and architecture is documented
Experience in Financial and/or Mobile Payment environments is a plus

195

Senior Tech Support Engineer Resume Examples & Samples

Six (6) years of experience as a Radar Engineer with Naval Combat Systems in-service configurations and/or related experience in other military services
Experienced with operation and maintenance of Phased Array Radar hardware/software procedures and analyzing test results
Experience with ZUMWALT class Mission System Equipment concept of operations
Experience with operation and maintenance of Phased Array Radar hardware/software
Familiarity with the use of documentation: Computer Program Requirements Specifications (CPRS), Interface Design Specification (IDS), Computer Program Description Documents (CPDD), Combat System Technical Operations Manual (CSTOM), Combat Systems Operational Sequencing System (CSOSS), Quick Reference Guide (QRG)

196

Tech Support Engr Resume Examples & Samples

Should have good knowledge of fiber optics, fiber optic transport systems and telecoms networking
The role will be providing first level support for fiber optic monitoring systems, and fiber optic instruments. This will include remote troubleshooting, trouble ticket creation, resolution of issues, technical support to customers, etc
Should have experience in performing first level support roles in telecoms networking industry
Should have experience in trouble ticket management
The role will require shift hours to cover 24x7 support contracts when required. Weekends are included
The role may require the engineer to travel to customer sites when required
Degree level in Engineering
Knowledge and working experience in telecoms networking
Strong fiber optics technical knowledge
Good relevant working experience in the telecoms industry
3 to 5 years experience

197

Manager RP Tech Support Resume Examples & Samples

Participate in Business Planning, Budget, and Business Performance review regarding site and Fleet. Fulfill managerial responsibilities regarding assigned staff (e. g. Employment, Development, Compensation, Performance Evaluation, etc. ). Ensure consistent and effective work force practices through assigned supervisors/functions
Responsible for maintaining the internal and external dosimetry program and records
Accountable for ensuring all Health Physics programs remain healthy from a regulatory and INPO best performance standard
Responsible for the management of the Radioactive Waste Shipping Program, including DAW control and storage of radwaste

198

Tech Support Associate Resume Examples & Samples

Handle all customer related issues and concerns on various products and services
Work with Level IV Senior Support Engineers on new product testing and documentation
Maintains acceptable call evaluation requirements
1+ years’ experience in the security industry or an Associate’s Degree in technical field
Experience or basic understanding of LAN/WAN network technologies
A+ or Network+ certifications

199

Tech Support Leader Resume Examples & Samples

Responsible for system support and fault finding, training, upgrades, new systems integration and ensuring that the site is available for test
Will be the focal point for all system faults and first line trouble shooting efforts and will thereby interface with other professionals in various fields both across the company and from the supplier base
Responsible for providing 24/7 cover for whole engine and test facilities in Stennis Mississippi, but also provides support into other test facilities primarily in North America
The ability to provide flexibility over a range of hours (current work pattern is 4 days on, 4 days off on a 12 hr shift pattern)
There will also be on occasions the requirement to travel to test sites around the world and for advanced training
There will be training to provide high quality support over a wide range of measurement and control solutions, including data acquisition systems, PLC’s, pneumatics, hydraulics and IT
Will contribute to the design of new capability, and lead technical root cause evaluations for problem resolution
Ensuring prompt and effective fault finding guidance. Report and update system problems with the Test Support Centre (UK)
To participate in the T&M Global Test support community
Enable system availability for the test operations to carry out tests as defined by the Test Process and the customer schedule
Support the test operations with system advice and training
Maintain Health Safety and Environmental requirements in line with Company procedures and International Standards Organization
Assist with the implementation of new technologies to the site
Maintain communication throughout the shifts and with test management and the customers
Associates degree level or above within an Electrical / Electronic / Control or similar related disciplines

200

Lead Tech Support Specialist Resume Examples & Samples

Effectively work in a cross-functional team environment to solve technical problems
While operating in a self-directed capacity, implement functional solutions as a part of the customer-facing team
Training and development of Customers to enable self performance of monitoring support functions
Perform efficient and in-depth troubleshooting across connectivity, hardware, software, network and database issues and disposition these issues, having the self awareness to properly escalate to effectively resolve the issues in a high pressure environment
Analyze and understand point-to-point wiring diagrams, written sequences of operation, existing control applications programs
Collect data across the enterprise to support various reporting, testing and analysis initiatives
Support completion and validation of new system connectivity to the central database
Participate in a 24/7 on-call emergency support rotation
Analytical skills to critically evaluate information from multiple sources, reconcile conflicts, and compose high-level information into actionable plans
Record and document all activities via internal ticketing system as appropriate
Bachelors Degree with 1 year experience, Associate’s Degree with 3 years experience or High School Diploma with 5 years industry experience
2 years experience with HVAC, Refrigeration, Building Automation or energy related field
3 years familiarity with microprocessor based control systems
1 year BACnet / Modbus communication experience
Strong understanding of current LAN based technologies
Experience in managing service and support functions for a food and/or general merchandise retailer is preferred
Leadership abilities which enable influencing others without direct authority
Niagara AX experience
Excellent time management and organizational skills required

201

Regional VRF Field Tech Support Mgr Resume Examples & Samples

Assists in developing annual department budget and endures to deliver all milestones withinagreed budget and time
Provides operational leadership of regional VRF organization in terms of after sales support/fieldtech support
Provides in person after-sales support and troubleshooting to branches, applied representatives,distributors, and contractors
Oversees local startup and commissioning activities as assigned
Creates and maintains FAQ database
Looks for synergies and ways to improve processes and efficiency within the JCI organization
Assists and implements VRF service/commissioning program and procedures
Monitors and tracks warranties including corrective action requests
Partners with other departments to predict how products will behave in our market if any changes in design or commercial practices are modified
Although this position will report into Dallas, TX this role's territory will cover the following states: MA, VT, NH, NY, RI, CT, NJ, PA, DE. Travel is expected to be 75%
3+ year HVAC commercial or industrial experience required. Would like to see 5 plus years inindustry with supervisory experience
2+ years direct VRF experience preferred
Proficiency in managing multi-task projects
Experience with Japanese culture is a plus
Microsoft Project a plus

202

Services Tech Support Director Resume Examples & Samples

Develops integrated plan, strategy, objectives, goals and metrics for the EMEA OOP support services organisation
Aligns the EMEA team strategy and metrics to the strategy for the overall Global OOP Support organisation objectives and strategy
Is responsible for the day to day running of the EMEA OOP team, implementing appropriate governance structures to ensure delivery of results against key objectives/metrics
Engages and collaborates with EMEA site delivery teams, global consumer support operations excellence team and cross functionally to ensure alignment and delivery of common goals. Drives best practice process through the EMEA OOP support organisation
Is a thought leader within the Global OOP support organisation, develops breakthrough ideas to transform the operation into the leading global support organisation
Leads the operations teams to common goals as advocates for our customers, finding opportunities to develop new / simplify existing processes that will reduce effort for our customers and allow our frontline teams to serve our customers more effectively
Ensures budgets and schedules meet corporate requirements
10+ years of relevant experience or equivalent combination of education and work experience
8+ years leadership experience
Strategic agility and the ability to deal with ambiguity, project management skills, leadership skills with the ability to motivate and develop teams and individuals
Strong knowledge of customer support services
Proven experience in leading people and organisations
Extensive knowledge of product lines and technical knowledge

203

Tech Support Associate Resume Examples & Samples

Candidate must have a minimum of 8 years experience in electronics industry or equivalent military electronics
Extensive RF experience
Knowledge of Airborne, Ground and Surface Radar
Ability to interpret test data (plots, graphs, tabulated parameters, etc.) to determine pass/fail condition and determine when further analysis is needed
Must be well versed in computer architectures and data protocols in order to facilitate networking/interfacing with other test equipment
The position requires lifting, walking, and could involve stair/ladder climbing at the test range(s)
Candidate must be willing to work second or third shift

204

Tech Support Engineer Resume Examples & Samples

Purchase all hardware, software, peripherals, and components
Provide all three levels of help desk support for all of R&D across all sites
Manage and implement antivirus software
Provide server room administration; ensure electrical, cooling, backup power, racks, networking are monitored and maintained, and work with facilities or vendors as needed
Manage software licensing, including MSDN account maintenance
Ensure that all networking, cabling, ports, wireless, VLANs, and VPNs are functioning, working with applicable resources to resolve problems
Maintain virtual environments (vCenter and ESXi)
Handle multi-boot drive creation and maintenance
Purchase, set up, and maintain lab equipment, including high-res monitors
Provide asset tracking of all IT equipment
M.S. in computer science
SQL Server administration experience
Experience in iSupport is a plus

205

Group Leader Maintenance / Tech Support Resume Examples & Samples

Provide a leadership role in the implementation of major department initiatives
Utilize statistical methods and data from Voice of Customer and Voice of Process for continuous improvement
Maintain awareness of quality standards, communicate department quality goals and leverage resources to solve quality problems
Drive first time quality in station
Work with engineering to deliver a complete, fully integrated, safe & validated manufacturing system
Demonstrate a leadership role in assigned area in understanding manufacturing processes, equipment, tooling, parts presentation, operations sequence/line balance, Product Assembly Documents (PADs), Engineering Change Notices (ECN's) & process control plans
Strives to continuously improve tools/equipment Maintenance Cycle between Failure/Maintenance Time to Respond (MCBF/MTTR). Provide floor troubleshooting assistance & root cause analysis
Fully support the team concept
Build and maintain good working relationships with employees, union, and management
Understand and consistently administer the National and Local Agreements
Participate in local labor relations activities
Promote safe work practices and achieve objectives for ergonomics, health and safety, and housekeeping
Motivate, train and develop employees to effectively perform their jobs utilizing standardized methods
Assist in the training and development of salaried and hourly employees
Act as a mentor for other supervisors
Utilize human resources in accordance with corporate policies and procedures and government regulations
Communicate between shifts, departmental areas and other departments to implement best practices, resolve problems and sustain consistent performance to objectives
Achieve production schedules and product requirements by applying lean manufacturing/synchronous principles with emphasis on variation reduction
Assist in the development of assembly/manufacturing processes for area of responsibility
Control costs and achieve productivity improvements
Provide input to payroll and perform other administrative tasks, as required
Lead Maintenance Team that provides Production support for General Assembly
Must be able to work all 3 shifts
Lead construction and maintenance projects
Responsible for diagnosis of equipment malfunctions
Responsible for the effective use of personnel, material and equipment
Meets schedule and quality requirements
Complies with the terms of local and national labor agreements
Implements safety and good housekeeping practices
Implements divisional and corporate policies
Frequent contact with others outside the work group
Establishes a course of action to accomplish completion of the job and /or project
Coordinates input from internal / external customers to better understand customer needs and / or perceptions
Keeps abreast of current product developments and trends in areas of expertise
Actively identifies new areas for learning and takes advantage of learning opportunities
Relatively high level of analytical ability where problems are complex
Ability to interpret blueprints and engineering drawings
Knowledge of basic math including trigonometry
Knowledge of basic mechanical concepts
Demonstrated technical and professional skills in job-related are required
Appropriate interpersonal styles and communication methods to work effectively with business partners to meet mutual goals

206

Senior Tech Support Engineer Resume Examples & Samples

4+ years of experience with Windows Server 2008 or later
Experience managing a Microsoft SQL Server
Able to organize and work on multiple tasks at one time
Ability to work remotely
Ability to obtain DoD Secret Security Clearance
Open to working any shift as necessary
Experience with Air Force Illustrated Parts Breakdown Technical Orders
Experience working in a depot repair facility
Experience working with USAF information technology personnel
Ability to quickly learn new software applications
Ability to interface directly with the customer and provide technical support
Team oriented worker, self-starter

207

Tech Support Engineer Resume Examples & Samples

Understanding and knowledge of Java programming concepts, SQL, as well as web based applications and technologies
Experience with deployed environments Java/J2EE, Oracle and SQL database systems running on Windows, UNIX, and LINUX platforms
Strong administration experience with or knowledge of at least one or more of: Apache, Tomcat, Websphere, or Weblogic, and Oracle or MS SQL server, Linux, Unix, MS Windows
Able to read and understand Java, JavaScript, HTML, JSP, XML, SQL, and Shell Script code in support of Java and SOAP transaction APIs is a desired
Knowledge of SSL/TLS protocols, load balancers and network infrastructure desired
Experience troubleshooting technologically challenging customer issues. Able to use advanced debugging techniques including analysis of heap/thread dump files, tracing, and performance tuning and monitoring
Demonstrated ability to take initiative in identifying and resolving technical problems at customer sites via telephone and email, email and Webex/live session troubleshooting
Language skills - good level of speaking and writing in English
4+ years of combined experience in one or more of the following functional areas: Technical Support for Enterprise Software Systems, Software Development, Professional Services for Enterprise Software Systems, Quality Assurance/Engineering for Enterprise Software

208

Analyst, Ent Tech Support Resume Examples & Samples

Good knowledge on Routing and Switching & Wireless Networks. (CCNA/CCNP or above a plus)
BE/BTech with 1- 4 years (IE) of Technical & Customer Support Experience
Have the ability to work independently and also as a team to resolve problems

209

Internal Customer Tech Support Resume Examples & Samples

First and Second level incident and request management including analysis, diagnosis, and resolution of problems
Problem management and creation of knowledge base documentation
Escalate end-users problems according to established procedures
Support on premises Digital Media infrastructure
Day to day operations using management tools
Service performance analysis and reporting
Active participation to Digital Media social network conversations
Promote services adoption
Participate to IT global teams to support and manage Digital Media systems and services
Liaising with third parties / suppliers to resolve technical issues
Excellent technical and troubleshooting skills in supporting desktop / laptop / mobile hardware and software (Windows 7, Windows 10, OSX, iOS, Android operating systems)
Knowledge of video on-demand and live streaming technology
Knowledge of html programming
Basic Unix knowledge
Fluent written and spoken English
Excellent communications
Delivery oriented
Problem analysis and resolution skills
Quality-focused approach; drive for excellence
A second foreign language is advantageous but not required
Degree/diploma in computer science or IT discipline
At least 2-3 years experience in IT support
Experience in the digital video industry is a plus

210

Manager, Engineering Tech Support Resume Examples & Samples

Coaches and develops the Tier 2 Technical Support organization, fostering a team environment and a culture of excellence. Works with senior manager to define team goals and complete regular performance, coaching, and career development conversations
Strong understanding of relevant LTE and VoLTE and relevant 3GPP specifications for the supported network elements
In-depth knowledge of industry best practices in a wireless network operator environment
Relevant experience with MME, PGW, SGW, GGSN, SGSN, ePDG
Strong understanding of GSM/UMTS/GPRS/LTE network signaling protocols and internet protocols like S1, S11, S6a, TCP
Familiarity with Nokia and Cisco packet core elements
Supervisory / people management experience highly preferred
Network change management experience
Bachelor’s Degree. Technical discipline

211

Tech Support Resume Examples & Samples

Mobile device configuration and support experience with Windows, iOS, iPad, Android, Tablets, etc
Retail applications experience
Industry experience: Online Entertainment, eCommerce, Mobile/Web Gaming
*Tier 1 Technical Support Desktop Help Desk Oracle POS Point of Sale Rumba Kronos Timekeeping System RBI MS Office Suite Adobe Creative Suite Windows RCA Root-Cause-Analysis On Call LAN WAN TCP/IP***

212

Tech Support Technician Resume Examples & Samples

Demonstrates commitment to achieving the TSC goals as measured by the balanced scorecard
HS diploma or equivalent
5-8 years of relevant experience (i.e. Customer Service, Technical Phone Support, etc.)
Proficient computer skills: Outlook, Excel, Word

213

Senior Tech Support Engineer Resume Examples & Samples

To deliver excellent customer service in order to resolve customer concerns and retain customers
You will be dealing directly with Symantec's customers (webmasters, technical contacts) who use our products and services
Your role will be to ensure that their customer experience is top-notch by answering any questions or resolving any problems that our customers report
You will be communicating via support tickets, email, phone, and IM
Remain fully aware of the availability of all aspects of the Symantec security products so that every opportunity to meet our customer's needs is taken
Basic knowledge of HTML, JavaScript, PHP and other coding language
Familiarity with UNIX script commands, website/web server administration a strong plus
Certifications are a plus (i.e. CISSP, MCSE, CCNA)
Advanced knowledge of Microsoft Windows XP,7, 2000 Server, 2003 Server, 2008 server and Active Directory
Basic understanding of networking protocols and devices, Web servers and VPN
Must display RAPID (Respect, Accountability, Passion, Integrity and Drive) values in actions and work
Posses a positive attitude and outlook
Quickly adapt to new technology and terminology
Ability to work individually as well as in a team environment
Excellent Japanese written and oral communication, good English communication

214

Tech Support Technician Resume Examples & Samples

Gathers information, technical issues and concerns from the first level and conveys them to HSC, and in turn conveys technical information from HSC back to the first level, keeping abreast of current trends and increasing awareness of product improvements
Participates in the call escalation process to effectively solve automation hardware problems as the next level up from the Service Specialist and/or Area Specialist. Escalates issues to a global level when necessary and manages critical account situations as necessary
Works with Product Education personnel to evaluate training classes and provides input to improve or update lesson plans
Provides evaluation and appropriate feedback on service manual revisions, technical bulletins, modifications, parts inventory and review of new products and procedures to ensure quality field service
Reviews and assesses account histories and drives for a reduction in parts cost and instrument hours by advising CSE's on necessary repairs, skill improvement and increased productivity
Appropriately documents all work in GSMS
Works in accordance with government regulations, FDA, and OSHA; works in accordance with the Siemens Healthineers Quality System, including all applicable training requirements and enforcement of all company safety guidelines

215

Iris Senior Tech Support Spec Resume Examples & Samples

The escalation point for Tier 3 Technical Support issues being escalated from Tier 1 & 2 support staff
Responsible for managing high value, difficult, executive level escalated customers to resolution
Responsible for reproducing/confirming product defects and reporting such defects to Engineering for future consideration
Understands the business impact of customer decisions/Contact Center processes and then works with Operations Manager to make improvement recommendations
Lead the development and execution of product training material
Provide afterhours coverage as part of an on-call rotation schedule for SLA support as needed
Work continuously to increase Tier 2 Technical Support product knowledge by reviewing escalated cases on a weekly basis
Create support articles in Parature to expand the knowledge base for handling support issues
Ensure that all actions and discussions pertaining to issues escalated from Tier 1 or 2 Support are completely documented in Jira
Ensure that all levels of Iris Customer Support are informed and current of all product enhancements/ latest releases by working closely with the Team Leads and sharing that information with the entire organization
Ensure customer inquiries are responded to within established timeframes and customer care and technical support service levels are achieved
Provide technical support to customers, both internal and external, in an effort to develop and maintain positive customer relations
Analyze complex customer issues to identify problem area(s) and recommend and take corrective action and coordinate activities with Contact Center Team Leads or similar
Coordinate various functions within to ensure customer requests are handled appropriately and in a timely manner
Replicate customer environments to identify root cause
Maintain a high level of customer satisfaction through timely and accurate processing of inquiries and customer concerns
Escalate appropriate issues to the Operations Manager, Development team and/or third party vendors as appropriate
Participate with the Development team to troubleshoot high failure problems and to improve repair turnaround time
Participate in the quality assurance testing process to ensure issue resolution has been addressed to required specifications
Effectively present information in one-on-one and small group situations to customers, employees of the organization and interested parties
Communicate effectively at the technical/non-technical level orally and in writing
Use Siebel and Jira to effectively track client contacts, detailed support activities and manage tasks
Update Parature, to enhance the company knowledge base
Create SOPs and work tasks to assist with pairing, installation, or support of Iris products
Provide mentoring to Tier I and Tier II Support on issues related specific customers or services
Monitor inbound cases using the Iris Escalations Mailbox, ICST, Siebel and provide initial responses in a timely manner
Provide feedback to proper parties on client reoccurring issues, enhancement requests and any other useful information that will assist in driving the product forward
Work with minimal supervision and make sound decisions and escalate when needed
The ideal candidate will have a degree in Computer Science, Information Systems, or related field
4+ years IT or technical experience, including minimum 2 years’ experience in providing customer support
2+ years of experience managing project(s) or processes
Ability to demonstrate strong analytical and problem solving skills
Excellent written communication and verbal skills, as well as strong listening skills
Possesses strong customer relation skills
Perform in an effective and timely manner all the tasks required
Work as a member of the Customer Care and Technical Support Team and with other departments to exceed customer’s expectations for technical support
Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions
Ability to travel up to 10% as needed
2+ years of supervisory experience
4+ years of work experience in an IT role requiring interaction with senior leadership
3+ years ITSM experience working across multiple IT domains or specialty areas
4+ years Lowe's Operations experience

216

Tech Support Lead Resume Examples & Samples

Ensures customer satisfaction of the team by following up to ensure problem resolution; approaching problem solving from an overall solution perspective; resolving issues in a timely, respectful, considerate and concerned manner
Possess an energetic and enthusiastic approach to deliver superior customer service
Strong interpersonal/customer relations skills
Ability to maintain customer focus in the midst of difficult circumstances
Excellent analytical, problem solving and trouble shooting skills
Apply technical expertise to troubleshoot technical problems of varying levels of complexity and provide resolution to reported issues
Act as a liaison between clients or customers and other client IT organizations or external IT vendors
Insure proper documentation all IT trouble tickets as they occur
Escalate issues as needed to appropriate IT staff, and follow up as needed to ensure immediate resolution of critical issues
Ensure that all requests from customers are handled promptly and effectively, ensuring that agreed service levels are met
Provide information about incidents analysis and KPIs
Self-motivated with a strong ability to work both independently and within the team
Ensure staff takes ownership of user problems and be proactive when dealing with user issues
Ensuring knowledge management systems and documentation are kept up to date
Improve efficiency and effectiveness of CSC activity by analyzing and proposing recommendations for improvement
Works with the Service Delivery Manager to ensure proper help desk staffing levels per customer needs
Previous Team Lead Experience
Experience in managing a team of up to 40 Help Desk Analysts
Knowledge of Network basics
Knowledge of VPN basics

217

Senior Tech Support Engineer Resume Examples & Samples

A minimum of 6 years related professional experience. Electronic, computer and mechanical skills required
Demonstrated knowledge of telemetry software and associated hardware
Demonstrated thorough knowledge Windows based PCs, software and peripheral hardware
BA Degree with 6 years’ experience in related bachelors, 4 years with related Masters degree, Or 2 years with related PhD
DoD Security Clearance: Minimally, a current SECRET Department of Defense Security Clearance is required. It is strongly desired that the security clearance was adjudicated within the past 5 years. Existing program clearances are also preferable; obtaining them will be required for this position
Telemetry dictionary manipulation

218

Tech Support Engineer Resume Examples & Samples

BS / BA in Engineering, Chemistry or other related sciences
Proven skills in troubleshooting and analytical skills
3+ years experience in the Healthcare industry
Small team participation / leadership
Knowledge, skills, or expertise)
5% to 20% travel possible
Expertise with Excel and creating complex macros
Experience with PowerPoint, Visio and Word
Working knowledge of the complaint handling system and the escalation management system
International and intercultural experience

219

Tech Support Engineer Resume Examples & Samples

Act as a trusted advisor by providing technical support to Global Enterprise level Customers and Partners on Veritas Information Intelligence products (Data Archiving Solutions)
Researches on a wide array of technical topics such as Operating Systems, Infrastructural Technologies and Veritas Software Products
Handles Business critical, management escalation and high severity issues with diligence and drives them to resolution
Interface with Sales, Services, Engineering, Product Management, and Support Management when necessary to prioritize customer requests
Engage in on-going training and departmental development, along with self-learnings
Reviews technical solution articles for accuracy and completeness
3+ years of working knowledge and experience troubleshooting applications and platform faults in Enterprise environments
Providing feedback to customers on their issues as they are progressed
Ensuring customer satisfaction by providing a professional service and swift resolution to all customer issues
Recreating problems in house and providing evidence where bug fixes are required
Understanding of support escalation matrices and leverage the same as required

220

Tech Support Engineer Resume Examples & Samples

We expect active listening skills to understanding the customer’s environment, document the problem for others to understand easily, troubleshoot, and collect evidence (logs), conduct research to find a solution, recreate the problem in a lab environment, provide a solution or advance the case to the next level where bug fixes are required
Prioritize and multitask across several open cases, update case notes and keep customer informed of the progress at all times, interact with peers and seniors to share knowledge and ideas to eventually provide the customer with the quickest possible resolution
Excellent command over English language; both written and spoken. Ability to draft precise and grammatically correct emails and contribute to the knowledge base by writing articles and documents for the benefit of the support community
You are expected to be pro-active with a fast learning curve, working as a team in a 24*7 environment
Diploma holders / Graduates / Post Graduates in Engineering / Science
3+ years’ experience providing 2nd /3rd level support in an enterprise class product company.OR
3+ years’ experience working in a LIVE production environment or datacenter with heterogeneous IT infrastructure
Proven expertise or certification in any one of the UNIX operating system or Windows OS
Exposure to TCP/IP networks and protocols, server hardware and storage devices (Tape drives, JBODS, NAS and SAN)

221

Senior Tech Support Engineer Resume Examples & Samples

Act as a trusted advisor by providing technical support to Global Enterprise level Customers and Partners on Veritas Information Availability Products (Storage Foundation Suite)
Researches on a wide array of technical subjects such as Operating Systems, Infrastructural Technologies and Veritas Software Products
Participates and possibly leads conference calls with customers and 3rd party Teams/Vendors
Comfortable working in a shift model
Works toward becoming subject matter expert in a particular area or areas
Diploma Holders / Graduates / Post Graduates
5+ years of working knowledge and experience troubleshooting applications and platform faults in Enterprise environments
Customer support experience at an enterprise level and corporate environment is desired
Dealing with customer issues over the telephone on a daily basis using a call tracking system
Accustomed to conducting research to find answers to questions and solutions to problems from various sources
Essential Hands on experience across the following core technologies
Operating Systems - Microsoft Windows (2008/2012)
Good knowledge of OS administration, Patch & Package Management & OS specific debugging tools (WinDBG)
Experience with logical volume management (LVM) & Disk Manager concepts
SAN/NAS – experience in storage technologies, Storage Topologies, & RAID concepts
Multipathing concepts
Basic knowledge on Core & Crash dump Analysis
Performance monitoring & troubleshooting tools
Networking Fundamentals: TCP/IP, DNS, DHCP, NFS
Working knowledge in one or more of the following technologies
Knowledge on virtualization technologies: VMWare, HyperV
Disk arrays such as EMC Storage, Hitachi, Sun Storage
Knowledge of replication and disaster recovery solutions
High Availability Technologies and Clustering concepts.(Windows Failover Clustering)
Experience in Basic Scripting (Powershell & VBScript)
Industry standard certifications : MCP, MCSE, VCP(Vmware Certified Professional)
Proven capability to own, drive and take responsibility
Ability to multitask, prioritizes, and works well under pressure
Team Player : Ability to work and collaborate in a Team environment
Experience of working in a pressurized support environment

222

Senior Tech Support Engineer Resume Examples & Samples

Resolve very complex or previously unknown problems requiring high level technical expertise and business acumen
Recreate customer environments and problems to aid in troubleshooting/case resolution
Function as the Technical Support liaison with VERITAS Engineering
Consult with management in directing resolution of critical customer situations
Collaborate with VERITAS Partners and vendors to resolve multi-vendor issues
Acts as an escalation point for Frontline TSEs and TSEs from select satellite offices
Document resolutions in accordance with Knowledge Management practices
Author/Edit TechNotes and TechAlerts
Continuous development of industry, technology, business and leadership skills
Provide Probable Cause Analysis (PCA); ensures information is captured for Knowledge repository
Determine and communicate recommendations on Support readiness for new products and features
Participates in pre-release product analysis and beta programs
Provide feedback to improve product quality/functionality
May require travel to international/domestic sites
Participates in the technical screening and interviewing of potential candidates
Consults with Support management on continuous process improvement and process reengineering
Participates in process planning and makes recommendations for improvements
Promotes the technical and professional development of others. Acts as a mentor to other engineers
Develops informal or semi-formal training and delivers to other TSEs (i.e. Brown bag sessions)
Represent Technical Support at company and customer events such as Vision, Cutting Edge, user forums, partner visits
Good language skill in both English and Japanese

223

Tech Support Technician Resume Examples & Samples

Must be able to sit for long periods of time at a computer (blue-tooth headsets are available)
Answering and placing phone calls
Typing on key board

224

Tech Support Hours Weekly Resume Examples & Samples

Maintains and updates customer information as necessary
Upsells to customers as necessary
For a faster response E-Mail Timothy.Duncan@alorica.com
Ability to stay composed and objective

225

Lead, Tier Tech Support Resume Examples & Samples

Interact with customers by telephone but also may provide service via email, chat rooms, mail or fax
Handle escalated and unresolved calls from less experienced representatives
Act as liaison between customer care and other departments to resolve customer issues
May assess needs and suggest/promote alternative products or services
Anticipate and prevents, to the extent possible, problems and roadblocks before they occur
Adapt standard responses and performs extensive research according to complexity of the problem
Act as a resource for direction, training, and guidance for less experienced staff
Determine methods and procedures on new assignments
1-2 or more years of directly related experience
May be required to complete advanced billing and repair training prior to or within 90 days of being in the position
2-4 years of higher education preferred from a two or four-year college or university; or directly related equivalent training, education and experience

226

Tech Support Engineer Resume Examples & Samples

Provides appropriate levels of phone support to ensure identified service levels are achieved
Demonstrates a high level of technical expertise and provides coaching and mentoring for product lines supported - RAPIDComm, WAM, sLIM, and other Informatics or Automation products as needed
Uses highly technical solutions to troubleshoot complex issues with proficiency
Provide benchmarking analysis (SVA, FVFR, NPS etc.) aimed at cost reduction and process improvements
Inspires and motivates individual and team success
Functions as Technical leader representing the TSC strategically across the DX organization
Proactively seeks opportunities for improvements, defines and drives strategies for implementation
Develops and delivers technical training and education programs aimed at increasing the skill set of the Technical Solutions Technicians
Identifies and reports on complaint trends to senior management
Plays a key role in the development of the initial TSC support plans for new product launches
Participates in PQC and PHT as assigned
Collaborates to ensure customer issues are resolved in a timely manner
Participates in Field and Global conference calls/meetings as required to ensure appropriate communication and dissemination of technical information between groups
Field Travel as required (customer sites, training, etc.)
BS/BA in Information Technology or related discipline or equivalent experience (IT, Medical Technology, Engineering)
Highly effective troubleshooting and training skills with demonstrated problem solving, team building and organizational abilities
Excellent verbal and written communication skills with the ability to facilitate issues and delegate appropriately
Proficient with Excel and other software applications

227

Internship Engineering Tech Support Resume Examples & Samples

Complete tasks on computer using MS Office programs such as Word, Excel and Power Point
Interact effectively with team members on a daily basis. Share opinions and ask questions relevant to the work and/or his or her study program
Work independently on assigned tasks with some supervisory oversight
Recognize problems which are beyond intern’s capabilities and learn from the experts in the area
Work assigned tasks to meet schedule and may coordinate details with other departments
Maintain good attendance and perform other related duties as assigned
Present year-end presentation of Woodward internship experience
Must report GPA status to leader on a quarterly/semester basis
Provide troubleshooting and other technical support for a range of Woodward products via telephone, email, knowledge base systems, and other suitable communications tools
Analyze malfunctions, configure systems and tune/adjust dynamics by using Woodward hardware and software
Provides feedback to engineering groups on product improvements that would increase customer satisfaction
Contribute troubleshooting advice into product manuals and available knowledge base systems
Provide feedback from technical issues related to customer applications of Woodward products to other engineering members to provide continuous improvement of our products
May investigate, repair, modify and program spare parts or return parts by using standard test instruments and hand tools
May manage a product and customer knowledgebase system
May (coordinate with) dispatch service engineer to the site according to customer's request
May arrange to investigate, modify and or repair products, according to standard warranty return procedures
Competent skills in problem solving and trouble-shooting
Competent in the use of PCs, MS Office Programs and other associated software
Ability to effectively operate in a team environment
Solid knowledge of the English language with the ability to speak, read and write along with good listening skills
Good marks in relevant subjects
Possess high motivation, flexibility and ability to work on his/her own
Strong understanding of the application and troubleshooting of a select range of a Woodward business group's products
Solid understanding of control system principles
Ability to clearly communicate technical information by telephone, email, knowledgebase systems, or other communications systems
Ability to communicate with different types /levels of people (technicians and clients, various cultures)
Ability to understand customer needs
Basic skills in problem solving and trouble-shooting
Ability to work with personal computers and various software applications
Ability to access Woodward technical resources and business systems to develop answers for customer questions
Solid English oral and written communication skills (email, phone, etc.)
Demonstrated commitment to quality and professionalism

228

Trainee, Tech Support Resume Examples & Samples

Create and cultivate a client experience that exceeds client's expectations and establishes the benchmark for technology support within the financial services industry
2 year college degree; 4 year college degree preferred
1-3 years related work experience

229

Mgr, Enterprise Tech Support Resume Examples & Samples

Case/Incident Ownership
Customer Experience
Service Level
First Time Fix
DailyWeekly: Recognize and acknowledge team or group member achievements
Monthly: Perform Quality Audits on a Monthly basis, providing feedback in a timely manner to your team
Initiatives
Strong verbal and written communication skills are required
Strong presentation skills are required, as this position will closely interact with the TAM, sales team, customers, and various levels of management
Requires previous Management experience in Call Center Environment
Bachelor’s degree and 4 + years equivalent experience

230

Construction Tech Support Resume Examples & Samples

Support Operations Control Center (OCC)
Rotation for PMO/OCC Duty Manager (weekend work sometimes required)
Issue Management: Remove obstacles to field work and procurement; coordinate with all work groups involved - construction, engineering, and procurement
CAPAL investigation support (requires Certification)
Surrogate Project Manager Support
3 - 5 years Nuclear Power Plant Experience
1 - 2 years on-site experience (highly desired)
CAPAL Support
Flexible Work hours

231

Tech Support Representative Resume Examples & Samples

Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service
Walks customers through common hardware and software configurations to maximize service functionality
Interfaces with customers over the phone providing status updates and ensuring service has been restored
Proactively offers and/or upgrades customer's current CenturyLink services to ensure that customers are taking advantage of products and services available. Referral bonus programs are in place for completed sales
Requires customer contact and the ability to effectively communicate over the phone with residential customers
Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace
Training is approximately 5 weeks – includes classroom and on the job. Classes are Monday – Friday and this training is mandatory and requires 100% attendance
Ability to work flexible hours including evenings, weekends, holidays and overtime is required
Ability to ask probing questions and multitask
Experience with common internet software is preferred
Six months experience in technical support, customer service, help desk, and/or contact center preferred

232

Lead Spec, Ent Tech Support Resume Examples & Samples

Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply
Strong understanding and technical ability for PC, Servers/Storage, Software systems and applications supported and sold by Dell
Able to work rotating shifts including 24x7

233

Senior Tech Support Engineer Resume Examples & Samples

Assesses when it is necessary to engage or escalate to engineering and product management to resolve customer and product issues
Engages with engineering teams to enhance the supportability of the products
Participates in global initiatives and projects
8+ years of working knowledge and experience troubleshooting applications and platform faults in Enterprise environments

234

Senior Customer Tech Support Resume Examples & Samples

Engage with Enterprise Systems Administrators and Security Professionals to maintain and troubleshoot secure authentication solutions
Answer customer inquiries, both written and over the phone in a professional and empathetic manner, representing the company in a positive and proactive manner
Respond to phone, email, and web ticket customer issues in a timely, accurate and consistent manner
Provide troubleshooting assistance, problem replication / duplication and documentation to QA and product development to assist in root cause analysis and resolution of customer issues
Document all customer contacts and activities in the CRM system or as advised by management
Create knowledge base articles based on department guidelines to support customer self-help and call avoidance strategies
Maintain current knowledge of relevant emerging security technologies in the industry
Safeguarding Axway customer data through compliance with Axway policies and the appropriate use of Axway equipment and facilities
Excellent customer service skills and the ability to generate strong and lasting relationships with customers, partners, and peers
Effective problem-solving skills
Ability to work effectively in a dynamic, virtual environment
Self-starting and self-motivated with a high level of initiative
High level of ownership and accountability

235

Senior Tech Support Engineer Resume Examples & Samples

Minimum of 6 years’ experience as a PWB layout designer
Proficiency of Mentor Graphics tool suites; Both Boardstation and Expedition flows
DxDesigner, CES (Constraint Entry System), Layout, Hyperlynx DRC and Valor NPI knowledge required
Hand on Design Architect experience
Thorough knowledge and application of industry standard design practices (IPC-2221)(IPC-6012, 6013)
Demonstrated experience layout of digital, analog, power, RF PWB’s and flexes
Microsoft Office (Excel, Word, Power Point)
Current understanding of PWB fabrication capabilities
Cadence Tool Suite experience
Keysight ADS experience
6 years strong RF design background

236

Tech Support Associate Resume Examples & Samples

Ability to work directly from approved procedures, schematics, and verbal instructions Ability to troubleshoot electronic circuits to component level and effectively identify failure trends
Select appropriate test equipment and configure it based on test specification
Able to communicate technical issues by generating comprehensive failure entries which correlate failure modes back to the associated test specification(s)

237

Customer Service & Tech Support Resume Examples & Samples

Proficient in general computer technical skills
Communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution
Technical ability to multitask and learn multiple PC applications, including accounting service software
Must understand basic internet browsing functions and general computer comprehension

238

Tech Support Engr / Spec Resume Examples & Samples

Provides on-site technical and operational support in the design, development, installation and maintenance of complex material handling systems and products
Assists other disciplines with conducting site surveys to develop installation plans
Trains junior employees and customers to maintain and adjust semi-complex equipment
Prepares and submits reports and analysis for determining job requirements and costs
Performs in active programs to increase customer satisfaction
Performs in disseminating complex product knowledge
Performs in recommending complex product needs of the customer to product design group
Completes coordination for new product introductions as they relate to product support
Performs routine work within technical or paraprofessional area
Identifies problems as they occur and suggests appropriate steps to solve them in situations where the problem is not difficult or complex
Seeks advice and guidance on non-routine or problem areas from others
Must have expert knowledge of tools and their intended purpose

239

Facts Tech Support Engineer Associate Resume Examples & Samples

Serve as subject matter expert regarding the Technology Fleet
Coordinate the annual FACTS maintenance work plan
Provide on-site technical support and assistance necessary for the maintenance and repair of existing FACTS equipment
Develop maintenance plans, inspection reports, and other documentation to record the maintenance and repair activities of the Technology Fleet
Support AEP’s documentation plan and record keeping efforts as it relates to the Technology Fleet
Coordinate procurement of replacement parts and manage warranty and service contact issues with vendors
Provide on-site technical support and assistance necessary for the installation and commissioning of new FACTS equipment
Lead in the investigation and remediation of equipment failures and operating events to insure the reliability of the Technology Fleet
Develop process improvement, asset renewal, and operational optimization plans for the existing Technology Fleet while keeping cost control in mind
Assist in the evaluation and performance analysis of the Technology Fleet
Support new Technology Fleet project activities from project specification to final in service operation
Demonstrate the highest standards of ethical behavior and support the Company’s Corporate Compliance Policy
Promote and enforce the Company’s Accident Prevention and Safety & Health Programs
Demonstrate the highest communication, interpersonal, decision-making, and leadership skills
Basic comprehension and knowledge of power transmission systems and electrical engineering
Basic understanding of mechanics, plumbing and construction
Authorized to work in the United States and travel overseas
Demonstrated communication, interpersonal, decision making, effective collaboration, and leadership skills
Ability to effectively use Microsoft Office and other computer based tools and technologies
Core work hours and travel requirements: 8AM - 5PM (flexible); overtime as required; extensive travel is required

240

Mgr, Enterprise Tech Support Resume Examples & Samples

Directs the efforts of others in the achievement of the strategic and operational objectives of the group
Leads team to create and sustain an operating environment that is reviewing capacity, performance and volume trends while being cognizant of service and continuity objectives
Establishes and recommends changes to policies, procedures, processes and tools, which affect global organizations
Oversees real-time management, staffing level requirements, forecasting and workplace scheduling in call center
Accountable for the day-to-day operations of an area managing processes, programs and/or initiatives
Manages a staff of professional level team members
Defines roles and responsibilities
Contributes to standards around which others will operate
Establishes and influences operating policies
Plans for an area’s future needs and operations
Contributes to policy/ program development
Impacts aspects of department or function results
Work is guided by general policies and management guidance
Independently determines approach to managing daily operations
Sets performance expectations
Selects, leads, counsels and motivates teams
Develops and communicates plans/ objectives to others
Excels in developing, implementing and managing high-level projects in the areas of support programs, training and operations
Able to organize cross-functional work teams, apply professional project management skills, and provide team leadership to obtain project goals and objectives
Able to establish operational objectives and assignments, and delegate assignments to team members
Trains and develops team members on both Dell network and service procedures
Able to coach and mentor others on understanding the customer and identifying specific needs
Able to communicate and negotiate with multiple layers of management and understand financial implications of functional output

241

Tech Support Resume Examples & Samples

Responsible for execution of breeding nursery, parental line purification, trials seed production activity delivery per crop and hybrid trials on sites
Ensures that seeds of segregating and finish lines as well as hybrids are delivered in target quantity and quality meeting timelines
Taking Breeding activities plan and protocol execution
Execute nursery and seed production operations within a BO unit area under the supervision of BO-Site Head
Responsible for sampling of nursery and trials material
Flexibility and able to work technically in several activities of BO unit
Shall provide support to operations for effective work planning to achieve operational efficiency
Execute nursery activities (planting, maintenance, selfing / pollination, harvest and seed processing and hand-off following the protocol
Ensures that seeds of segregating and finish lines and hybrids are delivered in requested quantity and quality meeting timelines and target
Ensure the proper entry of seed inventory in MINT programme
Ensure data collected are encoded in SPIRIT and proper documentation
Ensure SOPs implementation in nursery and trials activities
Ensure the implementation of required HSE standards in different activities and works
Bachelor degree Agriculture and related subjects
Agronomic knowledge of crops and breeding processes is preferable
Understanding of basic agronomy
Agricultural or Technical school degree Look smith or mechanic

242

Ent Tech Support Lead Spec-especialista Líder de Suporte Técnico Empresarial Resume Examples & Samples

Responsible for providing remote services to Dell customers, including remote deployment, maintenance and advisory services
Engage required resources to successfully provide such services, including PM and Senior Engineers
Aggressively escalate remote services issues to find a prompt solution
Strictly keep commitments of assigned remote services appointments or engage TL or PM with ample time to make sure appointments are honored through peer resources
Work together with remote services Team Leads and Project Managers to successfully validate, deliver and document services according to PnPs
Make productive use of spare time to develop skills and knowledge around technology domains of offered and upcoming remote services

243

Consultant, Ent Tech Support Resume Examples & Samples

Relevant experience in a technical support and services environment. Certifications/Accreditations: CCIE, JNCIE, Brocade Internetworking Track or equivalent
Excellent written, verbal, presentation, and listening skills
Must understand the business impact of customer and partner interactions and be able to effectively navigate politically charged situations
Must be able to work with customers and partners from different geographies and be culturally sensitive

244

Ops Tech Support Resume Examples & Samples

Show professionalism, respect, and understanding when supporting wind technicians
Assist Field Service Technicians with troubleshooting on a daily basis - by phone or with minor on-site assistance
Assist Projects (New Unit) Technicians with troubleshooting during commissioning and operation of wind turbines - by phone or with minor on-site assistance
Take a proactive approach to fault finding and troubleshooting
Identify common, reoccurring, and major component faults
Monitor, trend, and analyze wind turbine / wind farm performance
Maximize the use of troubleshooting applications, analyze the data, and work in close cooperation with the Mechanical Engineering, Electrical Engineering, and Software / SCADA teams to resolve and escalate support issues as necessary
Follow protocol to escalate site, country, and region issues to ST-HQ
Identifies process improvements; includes reduction of non-value added operations, increased productivity opportunities, increased safety opportunities, etc
Contribute to the success of Service Technology – Americas (ST-AM)
Use good written and verbal communication skills to describe complex faults, participate in preparation of reports, and follow up to final resolution
Demonstrate competency with Microsoft Office tools (Word, Excel, Outlook)
Candidates with significant experience in commissioning, troubleshooting, servicing, repairing, and testing ABB - ACS800 variable frequency drive systems (modular, high power, liquid cooled) will be strongly considered as having transferable knowledge
Previous Wind Technician experience preferred
High School Diploma or equivalent
LI-DMK

245

OPS LA Hospital Tech Support Resume Examples & Samples

Cleaning, stripping, scrubbing and disinfecting stalls, hallways and procedure areas
Loading, transporting and unloading shavings, waste material, feed and hay carts
Assisting in handling and disposal of trash, biowaste and hazardous material
Utilizing chemical cleaning and disinfection agents in a safe manner
Assisting in maintaining supply inventory and replenishing stock
Assisting Veterinary Technician staff with feeding, grooming, restraining and exercising patients
Doing laundry

246

Temporary Tech Support Technician Resume Examples & Samples

Personal desktop and device support
Software updates
System Maintenance
Communication and Information
Website Maintenance and Development
Other duties assigned by a Supervisor
Journey level requires an additional six (6) months experience
Advanced level requires an additional one (1) year of experience
Tech Support experience in higher education

247

Tech Support Resume Examples & Samples

Pro-active system health checks (utilization, circuit outages, hardware, hardware, free disk space, memory, CPU, Antivirus definitions, etc etc.)
Courteous and tactful at all times with customers and IT Colleagues
Effectively probes customers to determine the actual nature, or underlying cause of a problem
Maintains a network of contacts that can be leveraged to solve problems that may arise
Manages Outage bridge calls
Requires working knowledge of Server OS like - Windows Server 2008, 2012, Linux – RHEL and Citrix platform
Requires working knowledge of Cisco Switches, routers, F5 load balancers, networking concepts
Technical hands on experience of at least 2 to 3 years supporting Servers, AWS Cloud, Security, hardware, and operating systems both Windows and Linux
RHEL or Cisco CCNA certified candidates preferred or has equivalent knowledge and experience

248

Tech Support Rep Resume Examples & Samples

Assist customers with technical questions
Assist technicians with technical questions
Upload and download programming changes
Train and assist less experienced or new employees
Schedule service calls
Call dispatchers regarding service calls
Field questions from customers whose calls have been misdirected
Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet
Knowledge of company functions is essential to this position
Excellent time management, planning and forward-thinking skills
Self-motivated and a professional attitude
Excellent communication, listening, and telephone skills
Excellent teambuilding, customer service, and interpersonal skills
Must possess good decision making, problem analysis, and negotiating skills
Must be very organized and detail oriented
Technical alarm programming, maintenance and installation skills helpful
Occasional need for creativity, mentoring, and training skills
Continuous use of discretion is necessary
Typing of 30 wpm
Ability to perform clerical duties
Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation
High school diploma or General Education Degree (GED) and one year field work in the alarm industry or equivalent time as a Help Desk Level I
One year experience with Ademco products or similar control products is preferred

249

Analyst Tech Support Resume Examples & Samples

Answer high volumes of incoming calls on a multi-line phone system
Provide quality service by comprehending procedures and continued product knowledge
Troubleshooting devices as needed
Resolve and respond to support Phone/EMail/Fax inquiries
Verify installations
Issue and verify status of Return Authorizations (RA) and shipments as needed
Basic administrative duties as needed, including updates and maintenance of appropriate reporting/database systems
Processing routine transactions for our customers; Account setups, vehicle transfers, deactivations, warranty swaps, and registrations
Flexible: works well in a changing environment to meet business and customer needs
2 years experience Customer Service and/or Tech Support in a call center environment

250

Tech Support Resume Examples & Samples

Responsible for data collection and encoded in SPIRIT & MINT with proper documentation
Crop specific nursery knowledge
Expertise in crop specific field operations
Expertise in the computer knowledge
Experience in basic breeding and agronomy
Experience in technical service delivery
Ownership : Very Much essential
Customer focus - Plays important role
Decisive - Essential
Communicative - Very much essential
Trusted - Essential
Team oriented – Essential
Result oriented : Very much essential

Download Tech Support Resume Sample as Image file

Related Job Titles

Fixed Income Trade Support Resume Sample

Finance Support Resume Sample

Clerical Support Resume Sample

Administration Support Resume Sample

Tech Support Analyst Resume Sample

PC Support Technician Resume Sample

Logistics Support Resume Sample

Transaction Support Resume Sample

Tech, Tech Support Resume Sample

Support Tech Resume Sample

Client Tech Support Resume Sample

Support Delivery Resume Sample

Browse More

Tech Support Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Tech Support resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Teradata Business Tech Support Resume Examples & Samples

VP Tech Support Resume Examples & Samples

Supervisor, Tech Support Resume Examples & Samples

Enterprise Tech Support Senior Analyst Resume Examples & Samples

Enterprise Tech Support Consultant Beijing China Rtse Resume Examples & Samples

Tech Support Resume Examples & Samples

Tech Support Engineer Resume Examples & Samples

Infrastructure Tech Support Database Administrator Resume Examples & Samples

Tech Support Rep Resume Examples & Samples

Tech Support Resume Examples & Samples

Field Tech Support Specialist Resume Examples & Samples

Senior Tech Support Rep, Noc Resume Examples & Samples

Contributor Operations & Tech Support Resume Examples & Samples

Mgr Tech Support Resume Examples & Samples

Supervisor, Tech Support Resume Examples & Samples

Tech Support Agent Resume Examples & Samples

Field Tech Support Specialist Resume Examples & Samples

Tech Support Resume Examples & Samples

Line Tech Support / Business Analyst Resume Examples & Samples

Rep, Advanced Tech Support Resume Examples & Samples

Contributor Operations & Tech Support Resume Examples & Samples

Tech Support Engineer Resume Examples & Samples

Tech Support Representative Resume Examples & Samples

Purchasing Tech Support Resume Examples & Samples

Customer Service, Tech Support / Sales Resume Examples & Samples

Tech Support Resume Examples & Samples

Senior Tech Support Engineer Resume Examples & Samples

Tech Support Coordinator Resume Examples & Samples

Tech Support Engineer Resume Examples & Samples

Tech Support Supervisor / Team Lead Resume Examples & Samples

Tech Support Engineer Graduate Resume Examples & Samples

Supervisor, Tech Support Resume Examples & Samples

Tech Support Team Lead Dublin Centre Resume Examples & Samples

Windows / Intel Tech Support Specialist Resume Examples & Samples

Principal Operations & Tech Support Resume Examples & Samples

Packaging Development & Tech Support Resume Examples & Samples

Tier Tech Support Engineer Resume Examples & Samples

Engineering / IT Tech Support Resume Examples & Samples

Operations & Tech Support Resume Examples & Samples

Long Term Project Based Tech Support Customer Care Specialist On Site Resume Examples & Samples

IT Tech Support / Help Desk Analyst Resume Examples & Samples

Supervisor Customer Care Tech Support Resume Examples & Samples

Supervisor, Customer Care Tech Support Resume Examples & Samples

Senior Operations & Tech Support Resume Examples & Samples

Tech Support Resume Examples & Samples

Customer Service & Tech Support Agent Resume Examples & Samples

Tech Support Technician Resume Examples & Samples

Spec, Advanced Tech Support Resume Examples & Samples

Tech Support Rep, Animation Resume Examples & Samples

CE Tech Support Spec Resume Examples & Samples

Tech Support Engineer Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume