Tech, Tech Support Resume Samples
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Tech, Tech Support Resume Samples
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CM
C Mills
Coby
Mills
864 Carlo Cove
Boston
MA
+1 (555) 463 7604
864 Carlo Cove
Boston
MA
Phone
p
+1 (555) 463 7604
Experience
Experience
Philadelphia, PA
Princ Tech Support Engineer
Philadelphia, PA
Waters, Terry and Lindgren
Philadelphia, PA
Princ Tech Support Engineer
- Define and track bugs for Development, and offer innovative ideas to improve product quality
- Interface with Sales, Services, Engineering, Product Management, and Support Management when necessary to prioritize customer requests
- Develop documentation and the Technical Support Knowledge Base to reduce troubleshooting time and drive faster issue resolution
- Expert knowledge of LAN, WAN, internetworking technologies, TCP/IP, SMTP, DNS, HTTP 1.0/1.1, TCP/IP, and routing
- Engage in on-going training and departmental development, along with self-learnings
- Works toward becoming subject matter expert in a particular area or areas
- Orchestrate and manage cross-team and/or divisional meetings and communications
Phoenix, AZ
Infra Tech Support Practitioner
Phoenix, AZ
Bradtke LLC
Phoenix, AZ
Infra Tech Support Practitioner
- Network LAN Wan Management Server Management Workstation, desktop & laptop management
- Resource management for self no performance management responsibilities
- Provide normal operations as quickly as possible by using the tools defined to track and report these incidents incident management system & asset management
- Make proactive suggestions for service improvements
- Work with India based counterpart to ensure timely and coordinated handoff of work and projects to ensure timelines are met
- Assist disaster recovery tests Create and review technical system recovery plans
- Manage and improve the NADC and client onboarding & off boarding processes
present
Chicago, IL
Production Support Corp Tech-cts
Chicago, IL
Strosin-Kemmer
present
Chicago, IL
Production Support Corp Tech-cts
present
- To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
- Work as support analyst to provide hands on support to financial systems and its interfaces
- Provides help to identify problems, aid in implementing the solutions, and providing continuing support
- KPI statistics relating to individual / teams capacity, performance and CSI
- Professional Ethics Compliance and Risk Management
- To provide batch support, health checks at the start of the day/end of the day
- To create, update, amend relevant production support documentation
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Michigan State University
Bachelor’s Degree in Computer Science
Skills
Skills
- Strong organizational, multi-tasking, and time-management skills
- Experience administering Cisco MXP, EX, SX, Profile or C series videoconference systems
- Strong coaching and project management skills
- Excellent communication (written and oral) and interpersonal skills
- Proven ability to work creatively and analytically in a problem-solving environment
- Ability to be flexible and work analytically in a problem-solving environment
- Excellent leadership, communication (written and oral) and interpersonal skills
- Proven ability to work independently and as a team member
- For specific identified challenges, determine a technical solution within the Tech for Ops portfolio
- Proven success in contributing to a team-oriented environment
15 Tech, Tech Support resume templates
Read our complete resume writing guides
1
Metra Tech Sales Support Resume Examples & Samples
- Drive product sales support of the MetraTech products within agreed GTM plan
- At least 3-5 years in sales responsibility with demonstrated business success
- Previous formal leadership experience a plus
2
Tech Lead Integration, Sustainment & Support Resume Examples & Samples
- Actively participate, and provide technical guidance in support of applications enhancements as well as design and development of application projects
- Provide feedback in design and development of software components and applications
- Oversee and provide guidance to team lead and support team members regarding solutions and sustainment of existing applications
- Work closely with business/end users in support of application
- In depth knowledge of application development concepts, designs, and architectures
- Strong understanding of SDLC processes and methodologies
- Ability to triage and troubleshoot incidents
- Ability to analyze and resolve problems across multiple applications and environments
- Ability to coordinate and oversee support for multiple applications
- Ability to partner well with various technical teams and business partners across multiple platforms
- Ability to work within a 24x7 environment
- Demonstrated strong analytical skills
- Domain knowledge in multiple technical areas (Java, XML, Oracle, SQL, etc)
- Strong knowledge of integrating COTS application into large scale enterprise systems
- 5+ years experience leading technical projects with medium sized project teams and outsourced vendors
- Knowledge and experience with the ITIL Service Management Framework
- Bachelors Degree in Computer Science or equivalent experience
3
Contributor Tech Sales & Support Resume Examples & Samples
- Strong computer skills and understanding of the Internet
- Excellent handling of Microsoft Office Tools (Outlook, Word, Excel, etc.)
- Excellent communication skills both Oral and Written
- Very good English level (Oral and Written)
- Web Applications Programming knowledge (HTML, JavaScript)
- Previous experience in a troubleshooting environment
- Travel industry / GDS (Sabre, Apollo, Worldspan, Amadeus, Galileo) knowledge
- Knowledge of Unix environment
4
Production Support Corp Tech-cts Resume Examples & Samples
- Provide hands on production support
- IT Delivery/Control/Process/Stability
- Responsible for the proper functioning of existing services and infrastructure
- Provides help to identify problems, aid in implementing the solutions, and providing continuing support
- To work with end-users to solve issues and fix technical problems
- To work under the guidance of senior Support Analysts
- The duties of Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection
- KPI statistics relating to individual / teams capacity, performance and CSI
- Professional Ethics Compliance and Risk Management
- Industrialising the different processes
- Maintaining Knowledge Management
- Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams
- Work as support analyst to provide hands on support to financial systems and its interfaces
- Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)
- To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
- To provide batch support, health checks at the start of the day/end of the day
- To create, update, amend relevant production support documentation
- To use firm standard support tools and processes
- To provide weekend support related activities in partnership with other team members
- To deploy code/configuration change/releases into the pre & production environments
- To work as strong team player
- Bachelor�s degree in Computer Science, Engineering or related fields
- 6 � 8 years of working experience
- Experience of functional/technical support / investment banking environment desirable, other industries will be considered
- Unix/Linux skills including Shell/Perl scripting is required
- Database � SQL/Sybase/Oracle is required
- Experience in Informatica/ETL is required
- Knowledge of scheduling tools � Autosys or cron
- Basic knowledge of programming languages � JAVA will be a plus but not mandatory
- Experience of monitoring software and maintaining\improving rulebases
- Hands-on experience of using tools such as Service Now - Desirable
- Working within ITIL standards and structured, formal environments - ITIL qualifications � Beneficial
- Experience in Business objects will be a plus
- Knowledge of trade booking/settlements systems will be a plus
5
Contributor Tech Sales & Support Resume Examples & Samples
- This role requires a confident self-starter with effective communication and project management skills
- The successful candidate should have strong technical knowledge of Site Administration and 3rd party system integrations
- Prior experience working with online travel programs, GDS or government/corporate travel departments is preferred
- Very good English level (Verbal and Written)
- Web Applications Programming knowledge (HTML, JavaScript) a plus
- Travel industry / GDS knowledge a plus (Sabre, Apollo, Worldspan, Amadeus, Galileo)
6
Senior Tech Sales & Support Resume Examples & Samples
- Advanced computer software skill
- Exceptional functional knowledge of Sabre
- Familiar with functionality of Sabre products
7
Senior Tech Sales & Support Resume Examples & Samples
- Account/Relationship Management
- Should be able to solve sales support problems
- Answers prospects and salespersons product and support questions
- May provide installation support and post-sales consulting
- Candidate must have project management experience
- Candidate must know Sabre formats
- Ability to complete tasks in a timely manner
- Executive communication skills
- Team Player works well in a team environment
- Must be able to work well in a home-based office environment
8
Principal Tech Sales & Support Resume Examples & Samples
- Develop templates, documentation for best practices for workflow, technical customer engagements, customer management plans, enhancement implementations
- Develop and execute customer technical plans directly or in conjunction with local teams
- Continually engage strategic accounts on a regular basis
- Liaise with US and EMEA technical teams to keep abreast of latest development
- Secondary focus is to assist online support team with expertise for key customers’ issue for resolution
- Degree educated (MBA would be an advantage)
- At least 5 years of experience in the online travel sector (Online travel agency, web services, GDS)
- Good technical/presales background, as a product expert/consultant. Ability to do a technical sell to technical decision-makers
- Strong collaboration & influencing ability, to work with internal stakeholders
9
Principal Tech Sales & Support Resume Examples & Samples
- Minimum 8 years of industry related experience preferred
- Strong knowledge of one or more AirCentre solutions
- Detailed knowledge of technology trends and emerging technologies with an emphasis on technologies in the travel industry
10
Tech, PC Support Resume Examples & Samples
- Function as internal customer service contact for IT organization via walk ups, ticketing system and phone support
- Provide accurate solutions to advanced computing problems
- Install, configure and maintain computers using Windows XP, Windows 7, Mac OSX, and Windows Mobile operating systems
- PC, laptop and printer hardware maintenance, troubleshooting and repair
- Responds to questions of users concerning internal technology. Including, but not limited to: Desktops, Laptops, Printers, and connectivity within the PC network
- Effective software troubleshooting for Windows / MS Office and other TWC applications
- Ensures placement of all new PC’s and other technology and assists staff members in any type of facility relocation and network changes, including PC and telephone relocations
- Coordinate with other departments for rollout, upgrading, and maintenance of technology
- Can handle basic level escalations, but must recognize when to escalate higher level problems to appropriate individuals
- Takes ownership of the problem and follows through on resolution with end users and other pertinent IT staff
- Enters and tracks support calls and walk ups in the help desk trouble ticketing system
- Adheres to established standards and procedures in resolving problems
- Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision
- Ability to maintain a professional appearance and conduct oneself in a respectable, responsible, courteous manner
- Projects a cooperative and positive attitude toward customers, employees, and the Company
- Ability to work hours outside of normally scheduled shift with little or no advance notice required
- Participates in the IT On Call Schedule
- Associate's degree in Computer Science or equivalent from two-year college or technical school; or 2 to 3 years related experience and/or training; or equivalent combination of education and experience
- 1 to 2 years of Customer Service skills preferred
- At least A+ or Net+ or one higher technical certification
- Technical understanding of the Internet, URLs, and email. Experience with various applications including LAN/WAN, Active Directory, networking and Voice over IP
- Proficiency with using Windows XP, Windows 7, Mac OSX, and Windows Mobile operating systems
11
Tech-operations Support Resume Examples & Samples
- Perform all necessary functions as detailed on daily run sheets
- Maintain all logs during shift pertaining to print operation and performance
- Perform and oversee the working of all production Order Summary printers. Ensure quality of printed output by properly maintaining all printers
- Maintain open and precise communication with team members and leadership team
12
Application Support Risk & Finance Tech Resume Examples & Samples
- Bachelor's degree in Computer Science or related technical or business area
- Minimum of 5 years of experience overall, with at least 2+ years of experience working in an applications production support/application development environment
- Experience supporting distributed caching technologies
- Superior Unix skills (4+ years experience)
- Superior Scripting Skills (Sql, Unix, Autosys, etc.)
- Willingness to work off hours and on weekends as required
- WebLogic — Application Server experience/administration
- Ensures monitoring alerts and system events are assessed, prioritized, and managed
- Manages client impacting incidents including business impact assessment, technical resolutions, engagement, and communications
- Collaborates with technology teams and business partners to understand application functions and related downstream processing components
- Drives continuous improvement of services and processes in order to increase platform stability and improved operational efficiencies
- Participates with post incident reviews for client impacting incidents
- Runs Disaster Recovery Tests
- Develops and maintains process and procedure documentation (knowledge management)
- Assures Operations Run Book is up to date
- Network — Familiarity with general network concepts/devices and troubleshooting techniques
- Business Continuity/Disaster Recovery — Familiarity with approaches & procedures
- Business knowledge — Knowledge of financial industry, investment banking and its systems
- Knowledge of Incident, Problem and Change Management processes and tools
- Experience using SQL for support analysis and incident resolution
- Experience working in a web-based distributed client server environment, including strong understanding of typical 3 tier architecture and infrastructure setups
- Ability to drive the work effort to resolution, to include sticking with the problem and coordinating the efforts of others to achieve the desired end-result
- Ability to adapt to a fast-paced and frequently changing environment
- Ability to multi-task and prioritize work effort
- Understanding of business process reengineering and business modeling concepts, business systems development and analysis
13
Production Batch Support Senior Infrastructure Tech Analyst Resume Examples & Samples
- The incumbent will be part of the team who will be directly partnering with Citi's core businesses (ICG, GCG, CTI and CTO) across all global regions with an aim of improving AutoSys Production batch success rates
- Build a collaborative relationship with all Business users and Application Development groups, forming strong partnerships with them to assist with AutoSys batch failure root-cause analysis and ensuring proposed remediation plans are thoroughly vetted with appropriate implementation plans and timeframes
- Prepare high-quality presentations with batch statistical information and data for trend analysis and recommend solutions to highlight the areas that require the most batch remediation attention
- Be inventive and creative with the data that we share in order to drive business engagement at senior levels with the ability to sell partnership benefits in support of global corporate production batch success rates
- Host regular Focus group meetings with clients to share best practice remediation advice and advanced batch metrics analysis
- Play a proactive role in development of automated solutions and in driving process improvement within the team, ensuring that all processes & support documentation are maintained and compliant with bank procedures and standards
- Use SQL skills to build tailored Autosys Report server reports for clients and to troubleshoot issues with supported web server, database, and backend processing
- Support senior management requests for all efforts and initiatives
- Apply scheduling standards/best practice & automation in remediation of problematic batch
- AutoSys SME knowledge in order to fully understand Production batch processing flows and to provide advanced problem resolution analysis for AutoSys batch issues (TWS/Z scheduling skills a plus)
- Oracle DB knowledge and SQL skills with VB Macro Programming a plus
- Excellent oral and verbal communication skills and a proven history of building good relationships with partners and customers and a record of hosting large client meetings and demonstrating strong customer focus
- Self-motivated and delivery-focused individual with strong analytical skills and the ability to work through problems in a methodical manner whilst under pressure
- Proven track record for delivering solutions and an ability to identify key trends and “root cause” factors and then providing and tracking recommendations to remediation
- Good knowledge of Change& Problem Management systems (ServiceNow, INFO Management, Resolve-IT)
- Strong PC skills including advanced working knowledge and experience with all Microsoft Office products
- Commitment to change and will welcome and initiate improvements
- Ability to work well in a team environment and support colleagues
- The incumbent must have an extensive operations background gained within a large computing organization
- Excellent attention to detail and good time management skills
- Fluency in English, written and spoken
14
Production Support Gwim Tech Resume Examples & Samples
- Responsible for application Analysis, Design, Development, Testing. Major focus being Production support of large scale integrated mainframe Trust application
- 24x7 Production Support team as a primary or back up contact to monitor the nightly batch cycle and fixing production issues with-in SLA time frame
- Track and work on all the production incidents (via BMC Remedy/Maximo) that are raised by batch operations team and ensure the issues are not recurring in production
- Gathering requirements and perform impact analysis for creating the process flow diagrams, technical specifications documents, and cost estimation document for final approvals
- Conduct design walkthroughs and obtain sign-off from Users as well as walkthrough teams
- Over 6 years of actual working experience in application Analysis, Design, Development, Testing. Major focus being Production support of large scale integrated mainframe Trust application
- At least 4-5 years of extensive work experience in GWIM-PACE Production Support team as a primary or back up contact to monitor the nightly batch cycle and fixing production issues with-in SLA time frame
- In-depth working knowledge and experience in COBOL, CICS, JCL, DB2, VSAM, IBM Data Studio, ENDEVOR, CA7 Scheduler, BMC Remedy, Maximo, SAR, File Manager, TSO-ISPF, REXX, FTP/NDM, Abend-aid, IBM DEBUGGER, CHANGEMAN, MQ, IBM Utilities, IDMS, PL/1, SDF, FILEAID, FILE MASTER, PLATINUM, XPEDITOR, INTERTEST, DEM, Work Bench, IBM Operation Scheduler(OPS)
- Strong analytical, problem solving, multitasking, strategic planning skills, and the ability to quickly understand clients’ business requirements
- Good domain knowledge of the Global Wealth Investment Management (GWIM), Banking & Financial Services, Retail Sales and Trading
- Gathering requirements and perform impact analysis for creating the process flow diagrams, technical specifications documents, cost estimation document for final approvals
15
Contributor Tech Sales & Support Resume Examples & Samples
- Provide professional consultations and serves as advisor to the sales force, customers and potential customers regarding the resolution of moderately complex technical, scientific or engineering issues that affect the sale, installation and utilization of organization products and/or services in the assigned region of Russia and the CIS countries
- Analyze training needs of new customers and plan training activities to support agency conversions and product implementations of Sabre GDS. Those activities may be planned together with developer companies
- Technical sales presentations, technical consulting, troubleshooting, research and documentation and investigate emerging technologies in the marketplace
- Analysis of client’s requests and FAQ, competitive situation, proposes changes in products and/or services that result in cost reductions and increased sales
- Provide advice to the working groups or through virtual communication for regional clients and their staff, located in any region
- Actively participates in the preparation and implementation of projects for client’s migration to Sabre GDS and other Company’s products
- May prepare operating manuals, references or training materials for customers and the sales force
- Coordinate workshops and customized training courses in close cooperation with sales department
- Responsible for reaching Market booking and training goals according to company strategy for Russia
- Contribute to special projects as required
- Constantly develop and keep up to date individual knowledge of Sabre GDS and its products
- Education: Bachelor’s degree or equivalent preferred
- Experience: Minimum 3 years
- Ability to work without supervision and high self motivation
- Ability to set priorities and to perform multiple tasks simultaneously
- Position requires a high level of perseverance, enthusiasm and proficiency
- Excellent written and verbal communication skills in both Russian and English
- Profound knowledge of Sabre product portfolio
- Very good knowledge of Sabre technical platform - hardware and software
- PC Literate (e.g. Word, Excel, Powerpoint, Access etc.)
- High level of own initiative
- Good working knowledge of travel agency environment and processes
- Proven travel industry knowledge
- Results driven and a self-starter
- Work well under pressure in a fast paced, dynamic environment
- Flexible to travel on business as required
- Ability to display a friendly, courteous and professional manner at all times
- Professional dress code required for external as well as internal training, workshop and all customer events
16
Tech ES Premiere Support Resume Examples & Samples
- To provide Deskside support on a variety of software products used at BlackRock, particularly Microsoft Windows 7, Windows 10, OS X and Microsoft Office 2013
- To offer support on BlackRock standard Hardware HP and Dell PCs, Toshiba laptop, BlackBerry, Android devices, iPhone, iPad, Virtual desktops, Printers, Faxes, Monitors, Headsets etc
- To respond to HelpDesk generated tickets within defined timescales
- To escalate unresolved or significant impact problems, whilst maintaining overall responsibility for the problem or activity
- To gain an understanding of and subsequently support a variety of in-house applications
- To provide users at all levels with advice and guidance as required, in accordance with BlackRock company standards
- To build and install PCs as required, ranging from a single new user, to supplying machines for larger projects
- Be willing to provide assistance with any other elements of IT support when required
- Assist the team with project delivery tasks as and when the need arises
- Perform on-site analysis, diagnosis, and resolution of desktop problems for end-users, recommend and implement corrective solutions, including off-site repair for remote users as needed
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware or software in order to deliver required desktop service levels
- Collaborate with other support groups in global sites to trouble shoot user issues
- Participate in Disaster recovery planning and testing exercises
- Write technical support and end user documentation as needed
- Share knowledge and information with team on best practice on coming problems and resolutions
- Active Directory Users and Computers
- SCCM
- MAC
- Office Suite
- Cisco IP communicator
- Cisco any connect
- CUVA/Jabber
- HP/Dell/Lenovo/Apple/Toshiba Hardware
17
Tech Ops Lead Production Lifecycle Support Resume Examples & Samples
- Mediate discussion between engineering and desktop support teams to facilitate service improvement and incident reduction efforts
- Analyze support requirements and work flow of new and existing products for the purpose of optimization and ticket avoidance
- Lead multiple initiatives of various priority
- Minimum 3-5 years Business Analyst experience in a large, matrix structured, mission-critical (preferably financial services) environment required
- Strong interpersonal skills, including verbal, written, and listening skills
18
Virtualization Support Infrastructure Senior Tech Analyst Resume Examples & Samples
- Input physical data centre requirements in Inventory system, i.e., server make/model, storage requirements, backup/monitoring requirements
- Work servers through installation/configuration workflow to meet Service Level Agreements (SLAs)
- Interface with data center site delivery teams to resolve dependent infrastructure issues, physical repair, cabling, storage and networking
- Build out virtualization infrastructure per project requirements and build standards
- Willingness to work in a high-volume and mission critical system support environment
- Effectively collaborate with Engineering, Solutioning, Build Services team, hardware vendor support, VMware, and all related Citi support teams
- Configure and work with manual and/or automation products to install and maintain security updates and patches
- Manage incident and request queues ensuring timely resolution to meet all SLAs
- 1-3 years working knowledge and support of VMware Enterprise virtualization products
- 3+ years experience supporting: HP or equivalent Intel/AMD based servers
- 1-3 years working knowledge of blade technologies
- 1-3 years working knowledge of IP and fiber based storage technologies
- 2+ years experience in Enterprise level infrastructure support
19
Cet-pune-eq Tech-cos-support Resume Examples & Samples
- Responsibilities would include tracking deliverables and ensuring deadlines are met, data mining, data integrity, collating information and pulling together data from multiple sources for reporting
- Adhoc data reviews and resolution are expected on inquiries related to projects, expenses, and other items
- Involves fact finding and creative ways of thinking building processes and ensuring adherence to them
- Collecting data and putting it together for presentations
- Proficient in outlook, Microsoft office tools, especially excel (pivots) (macros - desirable) and PowerPoint
20
Operations Support / Automation Tech Resume Examples & Samples
- High School Diploma/GED and 1-2 years of experience in the field
- At least 1 years of Mechanical and Preventive Maintenance experience as related to automated equipment
- At least 1 years of Electrical Systems as related to automated equipment
- Experience working in a high volume production or pharmaceutical environment is a plus
- Highly motivated and a self-starter
- Must be available to work evenings and weekends as needed
21
Senior Principal Tech Sales & Support Resume Examples & Samples
- Responsible for consulting engagements, including problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and deployment for the migration of key Global Accounts in the AU and NZ markets
- Provides management guidance and oversight of key engagements to ensure successful implementations
- Determines the viability of customer-driven requests for computer-related systems, third party tools and connectivity solutions including front, mid and back office
- Highest level technical support
- Serves as advisor to the sales force, customers and potential customers regarding the resolution of the most complex technical, scientific or engineering issues that affect the sale, installation and utilization of organization products and/or services
- Proposes changes in products and/or services that result in cost reductions and increased sales. May prepare operating manuals, references, or training materials for customers and the sales force
- Provide executive level technical leadership for customers
- Underscore the importance of technology for company's success and influence technology direction
- EXPERIENCE: Minimum 10 years’ experience preferred
22
Application Support Risk & Finance Tech Resume Examples & Samples
- Must have 3 - 5 Years of SAS product installation experience in UNIX/AIX
- 3 - 5 years of experience overall, with at least 2+ years of experience working
- Monitoring server and system health, notifying other support teams as necessary to maintain system availability
- Participating in other business intelligence and IT projects that affect the SAS environment as the SAS expert
23
Team Assist Support Svcs Tech Resume Examples & Samples
- Minimum two years clerical experience in a similar setting (home health/hospice agency preferable)
- Strong organizational skills and understanding of medical terminology preferred
- Knowledge of insurance verification and eligibility process preferred
- Knowledge of Medicare and Medicaid guidelines preferred
- Interpersonal and telephone communications skills needed to relate effectively with a variety of people
24
Intern Tech Support Resume Examples & Samples
- C*/C++* Knowledge
- Linux*/UNIX*/Android* based development experience
- Java*, .NET*, C#*, Python, Javascript and web development
- Knowledge and experience in at the following domain areas would be an added advantage: Media & Graphics stack, OpenGL/GL-ES, Run- time & Virtualization or Cloud
- Good cross-functional teamwork, communication (verbal and written), analytical and presentation skills and attention to detail
- Demonstrate a high level of flexibility and ability to participate in multiple areas of a nimble organization
25
Engineering Tech Support Resume Examples & Samples
- Implements planned maintenance support (e.g. installs tools, applies upgrades, etc.) as a preventative/precautionary measure
- Solid understanding of code deployment practices and SDLC
- Ability to multitask and prioritize workload under deadlines in a fast-paced environment; can escalate appropriately
- Compelling detail orientation with strong attention to accuracy and problem solving, following up until issues are resolved
26
Tech Support / Help Desk Specialist Resume Examples & Samples
- Ability to obtain a SECRET US Security Clearance
- Net+ with CE and (HDI or ITIL)
- Experience with Remedy a plus
27
Senior Manager, Engineering Tech Support Resume Examples & Samples
- Coaches and develops Tier 2 Technical Support organization, fostering a team environment and a culture of excellence. Defines quarterly goals and completes quarterly performance, coaching, and career development reviews. Responsible for individual and team rewards and recognition
- Leads advanced technical support team responsible for driving the T-Mobile converged data networks, uptime, products, and services reliability/usability Key Performance Indicators (KPIs) improvements. Manages a 24x7 on-call support rotation. Leads next tier of tactical and strategic operational initiatives overseeing new services and product introduction and customer-facing data infrastructure and applications and messaging platforms
- Provides proactive guidance and direction to other Tier 2 functional teams in diagnosing, troubleshooting, and repairing sophisticated computer systems, software systems and applications, or networking and wireless networking systems. Establishes and maintains lines of communication with design engineering and software development on design, capacity, availability, reliability, diversity, and support areas
- Builds and maintains cross-functional relationships both within and external to Tier 2 teams. Builds and maintains relationships with FSC
- Leads the development of proactive initiatives geared towards exceeding network KPIs, including but not limited to developing, maintaining, and delivering training programs and complex troubleshooting programs and procedures. Sets agenda for team's business deliverables and approves work products before dissemination and institutionalization with other Tier 2/Operations functions
- Partners with Engineering, vendors, and Program Management Office to ensure compliance with T-Mobile Release Planning Process for all new products and services and vendor deliverables, such as bug fixes and feature enhancements
- Responsible for workflow planning, resource management, and succession planning. Facilitates training to develop the skills of the T-Mobile front-line technicians and engineers. Balances training and travel requirements against the available budget. Leads resolution of highly complex technical design or service issues that cannot be resolved through normal operations and maintenance procedures, and provides leadership for root-cause analysis to drive issue resolution and limit long-term impact to customers. Assists with RPI/RFP/RFQ processes for new technologies and collaborates with T-Mobile Engineering, Product Development, and vendor technical organizations as required to drive long-term product improvements
- Strong understanding of GSM Network Signaling and IP protocols such as ISUP, MAP, CAMEL, BSSMAP, DTAP, and TCP/IP
- Extensive knowledge of related wireless industry products and services used in the T-Mobile network
- In-depth knowledge of GSM, UMTS, Data/IP, ATM, GPRS, WAP, and emerging 4G networks standards and protocols
- Ability to work extended and flexible hours in order to meet business needs
- Strong interpersonal skills and a high standard of written and verbal communications skills
- 5+ years technical development, test, or support role within the telecommunications industry, including fault/process analysis experience
- 3 years experience in a technical subject matter expert leadership role
- 3 years vendor management experience, including contract negotiation, prioritization of fixes, and management of Service Level Agreements
- People management experience and managing through Change highly preferred
- Strong understanding of Voice Core related nodes (TAS, CSCF, SBG, MSS, etc.)
- 1+ year experience with Ericsson, Mitel, or Nokia IMS equipment preferred
- Or equivalent experience
28
Tech Support Associate Level Resume Examples & Samples
- Accessing information from databases such as: Honeywell’s technical library, and knowledge base
- Experience working in a call center or helpdesk environment is a plus
- Basic electronic experience is preferred including, civilian, military or vocational
- One hour a week of web-browsing experience
- Ability to type 35 wpm
29
Specialist Tech Support Resume Examples & Samples
- 2 years of experience in a GMP-related environment (or 0 years required + advanced degree)
- Working knowledge of cGMPs and of regulatory requirements as they apply to the vaccine/pharmaceutical industry
- Experience with formal problem solving techniques and a hands-on approach to problem solving, such as root cause analysis and/or Lean Six Sigma tools
- Technical writing experience, i.e. investigations, change requests, standard operating procedures, batch records, protocols
- Must be able to work both independently and within multi-functional teams in a fast-paced environment
30
Sys Engr Tech Support Resume Examples & Samples
- Perform as testing, troubleshooting, and repair of LCS combat and control systems, including MPCMS, and related equipment, and be able to effect minor repairs with little, or no, assistance
- Assist other Lockheed Martin SMEs with non-controls troubleshooting and repairs
- Coordination of troubleshooting and repairs with appropriate LM and government entities
- Planning, coordination, and conduct of all post-delivery test events for ship Control Systems, including
- Requires significant travel (approx. 50%) to support both changing ship locations (Marinette, Norfolk/Hampton, Mayport, & San Diego), and will be expected to embark the ships for underway events of varying durations
- Minimum of 5 years in relevant experience with the design, testing, and repair of ship combat systems
- Effective knowledge of systems implementation and integration, with a working knowledge of ship automation systems and/or ship propulsion control/monitoring system equipment
- Ability to research design and implementation issues, read and translate ship drawings, and communicate implementation approaches and deficiencies
- Prior experience with associated test equipment to include radio frequency (RF) generators, multimeters, oscilloscopes, and spectrum analyzers
- Ability to build effective relationships with Ship’s Crew and Navy customers
- Ability to travel and provide dedicated on-ship support for defined test periods
- Knowledge of ship Combat Systems (C2, Weapons/Sensors, TSCE, etc) Prior experience with ship machinery control systems (MCS) a plus
- US military electronics troubleshooting and repair training. Prior experience troubleshooting and repairing electronics to the subcomponent level. Experience with soldering, fabricating wiring harnesses, and custom cables a plus
- Knowledge of system testing, including instrumentation, procedures, troubleshooting, repair, and restoration, particularly as related to ship Combat Management systems
- Ability to diagnose and troubleshoot in a shipyard environment
- Certified IAW Mil-Std-2003-5A
- US Navy NEC / background as a Fire Control Technician, Electronics Technician, or Gas Turbine Systems technician (Electrical) is a plus
- Bachelor’s degree in Engineering, Naval Architecture, or Marine Engineering or equivalent ship development or naval engineering education and experience
- Prior experience monitoring ship HM&E equipment such as propulsion plant, electric plant, damage control or safety equipment systems
- Knowledge of LCS Program, the ship, and its systems
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Princ Tech Support Engineer Resume Examples & Samples
- Provide software support via the phone and web, to corporate users of the Email.cloud, Web.cloud, Symantec Messaging Gateway, Symantec Web Gateway, and Advanced Threat Protection products
- Collect information related to product enhancement requests, issue reproduction, and document software and/or hardware problems from corporate users
- Remain the customer advocate to Supportability, Engineering, Product Management, and Program Management stakeholders
- Handling Critical customer escalations
- Active education role as a mentor, helpdesk function, and an instructor for the team
- Orchestrate and manage cross-team and/or divisional meetings and communications
- Must possess superior customer service skills and have an exceptional team focus
- Expert troubleshooting, follow through, interpersonal, verbal, written, and organizational skills
- Expert knowledge of LAN, WAN, internetworking technologies, TCP/IP, SMTP, DNS, HTTP 1.0/1.1, TCP/IP, and routing
- A six year Technical Degree or equivalent experience and minimum four years of technical support experience is required or two years support experience plus certification(s) (i.e. CISSP, MCSE, MCP, CNE, CCNA) that sufficiently demonstrates ability to analyze, meet deadlines, and solve problems in a product support environment
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CIB Tech Application Support Resume Examples & Samples
- Senior individual contributor who comes with sound knowledge of FX business and helps the existing production management team reach the team goals
- FX Trading business knowledge and experience is mandatory
- Problem solving – Primary role is problem solving, application and trade floor support for FX and commodities. It requires you to be a quick learner with good troubleshooting skills
- Development – Debug production issues by digging into the application code (mostly Python), Writing support related helpers and ad-hoc scripts, System automation and optimizations
- Infrastructure support – Plan, manage, monitor and optimize the production related infrastructure (Linux, IBM MQ, Database systems, Network etc.), related capacity and resiliency management
- Collaboration – Role implies extensive collaboration with Developers, business users and global production management teams. It requires you to be a good communicator and a team player
- Incident management – Production incident management, root cause analysis (RCA) and related follow ups
- Automation Design/Implementer – Design, implement, fix and recommend strategies to automate for extremely reliable production system/flow
- Software and Hardware Lifecycle – Collaborate to maintain software and hardware to production support grade. Lead HA/SA/DR event and assist in patching/GLM event
- Information Risk & Cyber Security Compliance – Understand, Collaborate and Implement to meet CSAs and compliance
- O Minimum 3 years of industry experience of FX trading (support or development)
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Tech Application Spec Sre-healthconnect Production Support Resume Examples & Samples
- Tier 1 investigation of production support issues for the HealthConnect application
- Timely resolution or triage of these issues
- Direct interaction with application users, either providing direct instruction for issue resolution, or gathering additional issue details for investigation by others
- Working with projects and application builders to determine go-live support and long-term support of new functionality
- Implementing routine builds as assigned
- Knowledge of business/operational area supported by application preferred
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Infra Tech Support Practitioner Resume Examples & Samples
- Minimum of 1 years of experience in Oracle Suite and Microsoft Active Directory
- Minimum of 2 years of experience Access Management
- Work collaboratively with client accounts to develop business requirements
- For specific identified challenges, determine a technical solution within the Tech for Ops portfolio
- Understand key dependencies on Offering Roadmaps and other initiatives to design a solution that aligns with business requirements
- Understand the business case behind, and value proposition of the proposed solution
- Create the necessary documentation to describe the proposed solution i.e. solution overview or technology roadmap with recommendations
- Proven ability to work creatively and analytically in a problem-solving environment
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Engineering Tech Support Resume Examples & Samples
- May serve as after-hours support on-call rotation for service trouble incidents
- Demonstrated ability to gather and analyze information skillfully
- Ability to prioritize workload under deadlines in a fast-paced environment; can escalate appropriately
- Minimum of 5 years of experience broadcast radio engineering
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Infra Tech Support Practitioner Resume Examples & Samples
- Participate in 24x7 on call support rotation for specific environment including 1st contact triage for technical application problems
- Perform technical migrations and code migrations between environments Support HA DR approach for all applications
- Support DBA relationship with the team
- Maintain security architecture related to all the environments, includes detailing security, network and monitoring requirements
- Compile appropriate reports i.e. weekly status reports, monthly performance and monthly SLA report for application specific and infrastructure components
- Maintain documentation regarding environment specific configuration
- Work with other application teams to ensure consistency across environments
- Ensure all proper change management and problem management processes are followed including identifying the overall architectural impacts when there are changes to the application environment
- Participate in infrastructure, database and application upgrades as appropriate
- Collaborating directly with client team members for day to day operational support, issue resolution escalation
- Resource management for self no performance management responsibilities
- Provide coaching and technical direction to junior level resources
- Minimum 7 years’ experience with middleware administration
- Minimum of 3 years’ experience with WebLogic app server
- Minimum of 2 years’ experience PeopleSoft, Oracle HTTP server & UNIX
- Minimum of 2 years’ experience with Production
- Bachelor’s degree in Computer Science, Information Technology , Computer Engineering or related degree
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Senior Tech Sales & Support Resume Examples & Samples
- Responsible for key Global Accounts in the AU and NZ markets
- Works with customer technology personnel to ensure a smooth migration from other GDS systems to Sabre, including any integration of third-party technologies
- Provides support to key engagements to ensure successful implementations
- Provides customer service for customer-driven requests for computer-related systems, third party tools and connectivity solutions including front, mid and back office
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Infra Tech Support Practitioner Resume Examples & Samples
- Work as part of a technical support team delivering a quality service to single multiple clients using a variety of hardware and software products
- Provide technical support maintenance of production and development systems and administration of environments, running on various platforms, ensuring SLA targets are met
- Provide expertise on system performance tuning, capacity planning, and maintenance patching and new version installation
- Provide ongoing management and or improvement of activities related to a part or to the whole of a technical infrastructure e.g. information systems, security, telecommunications networks, etc
- Deploy standard repeatable build outs
- Work with vendors and drive them to help us meet our service level obligations
- Plan and implement low and medium risk changes on production systems
- Analyze and assess the impact and risk of low to medium risk changes on production systems
- Resolve Level 2 3 incidents affecting the operation availability of production systems, through troubleshooting and implementing known fixes
- Conduct trend analysis with a focus on proactive identification of events issues that threaten performance and a consistent timely resolution and documentation
- Deploy standard repeatable build outs Install, configure, patch and maintain appropriate technologies e.g. servers databases network storage
- Analyze system performance indicators and recommend improvement actions
- Assist disaster recovery tests Create and review technical system recovery plans
- Review the problem management register and identify and implement actions
- Assess install maintain third party tools Antivirus, patching, etc
- Make proactive suggestions for service improvements
- Demonstrate commitment to Service Excellence
- Coach less experienced staff in the supported products and best practice for production support
- At more senior levels, perform major upgrades of systems and associated products
- At more senior levels, act as technical lead for one or more client services
- Minimum 2 years’ experience in UNIX or Linux performing OS Admin
- Minimum 1 years’ experience working on an enterprise level operations
- Minimum 1 years’ experience adding/removing LUNs
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Infra Tech Support Practitioner Resume Examples & Samples
- Application Outsourcing, Management and Development
- Business Process Outsourcing Contact Centre
- Systems Integration
- Network LAN Wan Management Server Management Workstation, desktop & laptop management
- Support Desk management
- Security Patch management
- Operating Systems Windows NT, XP, 2003 Lotus Notes etc
- Support Voice Telephony
- Support The Centre IT Lead will have the entire IT Operations team
- The Centre IT Lead will have the entire IT Operations team working under his her leadership
- Minimum 3 years’ experience extensive IT Operations and Team Management
- Minimum 3 years’ experience with strong technology orientation and knowledge regarding various components of IT such as Networks, Firewalls, WAN, LAN, Cabling, Servers, Voice & etc
- Minimum 1 years’ experience with Incident Management systems software tools
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Infra Tech Support Practitioner Resume Examples & Samples
- The IT Operations team comprises of Consultants, Sr. Analysts and Analysts in the areas of Networking Server Technology and Workstation Support
- The size of the operations team depends on the size of the Delivery Centre, volume of business, and hours of operation
- The Centre IT Lead is one point responsible for delivering the committed service levels to various customers and businesses operating out of the Delivery Centre
- The service levels are governed by the Operating Level Agreement with ATIS GDN Unit
- The Centre IT Lead is also responsible for delivering IT Services within the IT Budget allocated
- It is expected that the Centre IT Lead will implement various measures to optimize the cost of IT services in his her respective
- Delivery Centre after securing agreement on the measures from senior leadership
- Participate in various review discussions both within and external to the ATIS GDN Unit
- The Centre IT lead will be responsible for building and leading a team of skilled and motivated operations staff in the Delivery Centre
- In a case where the Delivery Centre is new and the team needs to be built from scratch, the Centre IT Lead will need to get involved in the recruitment process of the team alongside of Human Resources
- The Centre IT Lead will also be responsible for building effective relationships with various other entities teams
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Tier Tech Support Resume Examples & Samples
- 6+ months technical customer service experience
- Online advertising experience is a plus
- Intermediate to advanced computer skills; including proficiency with Excel, Word, internet and search engines; effective manipulation of multiple screens simultaneously
- Must demonstrate a proficiency in verbal and written communication to include spelling, grammar and proper use of the English language
- Technical ability to analyze, interpret and address customer issues
- Good interpersonal and active listening skills
- Good business acumen with the ability to deliver accurate information
- Ability to be flexible and quickly adapt to changing business needs and processes
- A passion for delivering an excellent customer experience
- Projects a competent, enthusiastic and empathetic demeanor with customers
- Must possess positive “can-do” attitude and strong work ethic
- Ability to work in a team environment, as well as independently
- Possess personal accountability and ethical behavior at all times
- Some College preferred
- Must be able to work a flexible work schedule which includes evenings, weekends and holidays
- All candidates must be able to successfully pass a background check and drug screen
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CIB Tech Application Support Resume Examples & Samples
- Infrastructure support – Plan, manage, monitor and optimize the production related infrastructure (Linux, IBM MQ,Database systems, Network etc.), related capacity and resiliency management
- Minimum 3 years of industry experience of FX trading (support or development)
- 7-12 years of industry experience (preferably in a front/middle office trade support or development role)
- Deep technical knowledge of Linux, scripting (Shell, Python and/or Perl) and database systems
- Experience of programing and problem solving
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Sys Engr Tech Support Resume Examples & Samples
- Experience with fifth generation (F-22 or F-35) aircraft Vehicle Systems/Mission Systems (all aircraft maintenance or engineering)
- Background in drawing/schematic reading and interpretation
- Knowledge of CATIA & System/Software Engineering Environment (S/SEE)
- Military Fighter Aircraft experience
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Infra Tech Support Practitioner Resume Examples & Samples
- Coordinate ECC CRM activities for the upcoming roll outs of SAP Design
- Redesign and implement new SAP environments as required
- Coordinate with project teams based in the US and India to schedule required maintenance outages and recommended tuning and changes to the environment as appropriate
- Work with India based counterpart to ensure timely and coordinated handoff of work and projects to ensure timelines are met
- Estimate effort required for requested enhancements of the ECC, CRM, and SM environments
- Work with Client Security Lead, On Site Client Auditors, and External Auditors to ensure the NewPage environment provides the required information, rule sets, and integration to SAP to ensure SOX security requirements can be tested and remediated Identify areas for improvements in processes and system utilization
- Drive lead implementation of such efforts to allow better team utilization and client visibility to work efforts
- Assess urgency of break fix issues and requests
- Responsible for Tier 2 3 Basis Administration support
- Responsible for meeting SLAs Work with and coordinate efforts between a team of local and India team support resources
- Participate in the on call and maintenance window rotation
- Minimum 5 years’ experience with SAP Basis Administration
- Minimum 3 years’ experience with SAP Java based application
- Minimum 3 years’ experience with Enterprise SAP, BW, APO or other SAP applicants
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Infra Tech Support Practitioner Resume Examples & Samples
- Analyze and understand clients’ needs and expectations, as well as alternative architectures and trends Interview clients technical teams to gather relevant information to facilitate architectural requirements definitions
- Takes responsibility to lead small scale design projects, interfacing with project managers
- Establish, explain, and validate the solution testing criteria for projects
- Design services in accordance with Accenture standards and vendor best practices
- Remain current on vendor best practices as it relates to the interlinking of technologies Windows, VMware, Storage platforms Write basic scripts for task automation
- Edit and Execute complex scripts used in task automations
- Develop expertise on system performance tuning, capacity planning, and maintenance patching and new version installation
- Develop and maintain standard images for repeatable build outs
- Plan and implement small to medium scale changes on production systems
- Analyze and assess the impact and risk of small to medium risk changes on production systems
- Install, configure, patch and maintain appropriate technologies e.g. servers databases network storage
- Design and assist small to medium scale disaster recovery tests
- Create and review technical system recovery plans
- Minimum 1 year experience with writing basic scripts for task automation
- Minimum 1 year experience with maintenance patching and new version installation
- Minimum 1 year experience with system performance tuning, capacity planning and maintenance patching
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Infra Tech Support Practitioner Resume Examples & Samples
- Manage day to day operations of video infrastructure with supervisory of additional team members
- Perform operational troubleshooting activities AV controller, matrix switcher, audio DSPs, transmitter and receiver, room systems and infrastructure components
- Perform troubleshooting of meeting connection and quality issues during videoconference meetings
- Perform testing for installation of new Cyviz VC rooms and video-wall deployments
- Open vendor tickets with appropriate and detailed problem descriptions and supporting info
- 3+ years of experience with required technical skills in AV designing, implementation and support. Videoconferencing administration knowledge is desirable
- Work with products in AV Integration and unified communications technologies such as: AV controller, Video Processors, Video matrix switcher, media gateways, gatekeepers, Telepresence devices, multipoint bridging units, call managers, videoconferencing endpoints and videoconferencing servers
- Working experience with audio / video devices from Cyviz, Cisco, Polycom, Crestron, Leyard, Planar, Lightware, MS Surface Hub, SMART is a plus
- Understanding of network troubleshooting tools and methods
- Cisco or Polycom system certification
- Experience administering AV controller, Matrix switcher, video processors, audio DSPs
- Experience administering Cisco MXP, EX, SX, Profile or C series videoconference systems
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Engineering Tech Support Resume Examples & Samples
- Document interactions with customers; provide answers by identifying problems; researching answers; guiding customers through corrective steps
- Work with colleagues to troubleshoot problems in software, hardware, networks and systems; write up technical documentation that can be passed onto developers to repair defects and deliver enhancements
- Work with customers to improve software system performance by identifying problems and recommending changes
- Update your own job knowledge by participating in educational opportunities and maintaining personal networks
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Principal Tech Sales & Support Resume Examples & Samples
- Develop templates, documentation for best practices for work flows, technical customer engagements, customer management plans, enhancements implementations
- Continually engage strategic accounts through monthly/quarterly meetings
- Liaise with US and EMEA technical teams to keep abreast of latest developments
- Secondary focus is to assist online support team with expertise for key customers for issues resolutions
- Strategic and account planning
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Infra Tech Support Practitioner Resume Examples & Samples
- Provide technical support to the project
- Minimum of 1 years of experience with Proactive Customer Service Support
- Minimum of 1 years of experience Windows 10
- Minimum of 2 years’ experience with ONEDrive hardware/software configuration
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Infra Tech Support Practitioner Resume Examples & Samples
- Minimum of 3 years of experience with supporting servers and server farms
- Minimum of 3 years of experience with client integrations into server production
- Minimum of 4 years’ experience managing a technology team
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Infra Tech Support Practitioner Resume Examples & Samples
- Define, develop, implement and run an end to end resource management process using the organization s standard approved tools to properly support resource supply and demand management
- Manage and improve the NADC and client onboarding & off boarding processes
- Maintain delivery center position inventory
- Report on resource management metrics
- Maintain standard job descriptions for all delivery center positions
- Maintain skills inventory
- Overall Reporting Oversee the creation and maintenance of Delivery Center resource metrics and dashboards needed to run the business utilization, availability, etc
- Provide Leadership and Direction
- Minimum of 2 years of experience with service desk support
- Minimum of 2 years of experience with enterprise ticketing systems
- Minimum of 2 years’ experience managing audits to technology
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Princ Tech Support Engineer Resume Examples & Samples
- Act as a trusted advisor by providing technical support to Global Enterprise level Customers and Partners on Symantec Security Products (Threat & Information Protection Solutions)
- Researches on a wide array of technical topics such as Operating Systems, Infrastructural Technologies and Symantec Software Products
- Applies specialized knowledge, analytical practices and procedures to analyze, diagnose and resolve issues in unique and often complex enterprise environments
- Effectively communicates procedural and technical issues to internal and external customers/stakeholders in an enterprise environment
- Assesses when it is necessary to engage or escalate to senior resources to resolve complex issues
- Define and track bugs for Development, and offer innovative ideas to improve product quality
- Mentor, train, and help develop the skills of new Technical Support Engineers as well as peers
- Develop documentation and the Technical Support Knowledge Base to reduce troubleshooting time and drive faster issue resolution
- Determines which technical tool(s) and tests are to be used
- Graduates / Post Graduates
- 4+ years of working knowledge and experience troubleshooting applications and platform faults in enterprise environments
- Hands on experience across the following core technologies including
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Infra Tech Support Practitioner Resume Examples & Samples
- Providing technical onsite support to customers resolving open incidents assigned
- Prioritizing these incidents & following the established procedures for the country region
- Provide normal operations as quickly as possible by using the tools defined to track and report these incidents incident management system & asset management
- Meeting deliverable requirements or service level metrics SLM
- Infra Tech Support Practitioner has responsibility for assigned technologists within their offices and is responsible for coordinating the support team
- Main responsibility is to ensure that service levels in the corresponding location offices are maintained or improved
- Infra Tech Support Practitioner will work closely with the Office Lead Supervisor to identify and escalate risks that may impact the level of service acting as soon as possible to minimize reduce the impact on customers and must implement all local and global defined procedures to cover the scope of services
- Minimum of 1 years of experience with service desk support in particular with ServiceNow
- Minimum of 2 years of experience with enterprise technology systems and responding to escalations
- Minimum of 2 years of experience with ensuring hardware inventory is in working order following documented management systems
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Senior Manager, Engineering Tech Support Resume Examples & Samples
- Coaches and develops Technical Support organization, fostering a team environment and a culture of excellence. Defines quarterly goals and completes quarterly performance, coaching, and career development reviews. Responsible for individual and team rewards and recognition
- Establishes and maintains lines of communication with design engineering and software development on design, capacity, availability, reliability, diversity, and support areas
- Builds and maintains cross-functional relationships both within and external to National Operations. Builds and maintains relationships with FSC
- Leads the development of proactive initiatives geared towards exceeding network KPIs, including but not limited to developing, maintaining, and delivering training programs and complex troubleshooting programs and procedures. Sets agenda for team's business deliverables and approves work products before dissemination and institutionalization
- Responsible for workflow planning, resource management, and succession planning. Facilitates training to develop the skills of the T-Mobile front-line technicians and engineers. Balances training and travel requirements against the available budget. Leads resolution of highly complex technical design or service issues that cannot be resolved through normal operations and maintenance procedures, and provides leadership for root-cause analysis to drive issue resolution and limit long-term impact to customers. Assists with RPI/RFP/RFQ processes for new technologies and collaborates with T-Mobile Engineering, Product Development, and vendor technical. organizations as required to drive long-term product improvements
- Strong understanding of GSM Network Signaling and IP protocols, such as ISUP, MAP, CAMEL, BSSMAP, DTAP, and TCP/IP
- 1+ year experience with Ericsson, Nokia, or Nortel BSS equipment preferred
