PC Support Technician Resume Samples

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J Huels

Joanne

Huels

6604 Friesen Camp

Philadelphia

+1 (555) 745 3473

6604 Friesen Camp

Philadelphia

Phone

p +1 (555) 745 3473

Experience Experience

San Francisco, CA

PC Support Technician

San Francisco, CA

Friesen Inc

San Francisco, CA

PC Support Technician

Perform basic network tasks in Windows networking and AD environment
May work the help desk and provide telephone support or arrange for service for trouble calls
Provide end-user support to County employees for County-owned PC hardware and County-used software applications, including providing written documentation
Performs asset management and software deployments using SMS/SCCM
Perform analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems
Prepare progress reports for all work performed
Assist with PC setups and deployments

Los Angeles, CA

PC Support Technician, Seasonal

Los Angeles, CA

Langosh Group

Los Angeles, CA

PC Support Technician, Seasonal

Assist users with software feature/usage questions, as well as software troubleshooting
Manage Active Directory records
Assist with onboarding new users at client sites
Install, configure and test new workstations, peripheral equipment, and software/device drivers
Provide support, and resolve problems to the client’s satisfaction
Keep documentation and inventories updated – onsite and in the helpdesk system
Monitor and respond quickly and effectively to client requests

present

Detroit, MI

Lead PC Support Technician

Detroit, MI

Goodwin and Sons

present

Detroit, MI

Lead PC Support Technician

present

Manages helpdesk activities and provides support or delegates responsibilities as necessary
Manage helpdesk activities and provide support or delegate responsibilities as necessary
Assist with classroom support and helpdesk projects as they arise
Assists with classroom support and helpdesk projects as they arise
Responsible for helpdesk activities such as managing user accounts
Resolves technical problems in a helpdesk environment
Uses expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training on software and hardware products

Education Education

Associate’s Degree in Computer Science

Northern Illinois University

Associate’s Degree in Computer Science

Skills Skills

Ability to work in a detail-oriented fashion without losing sight of the overall picture
Ability to prioritize work orders and follow through to completion with accurate documentation
Knowledge of Enterprise level architecture
Autonomous and show a great sense of initiative and organization
Solids aptitudes for the verbal and written communication
Attention to detail
Great tolerance with ambiguity
Ability to communicate effectively, verbally and electronically, with clients and other IS personnel to identify, quantify and resolve computer-related issues
Ability to work an entire shift of sustained physical labor
Strong work ethic

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PC Support Technician Resume Examples & Samples

Monitor and respond quickly and effectively to client requests
Utilize and maintain the helpdesk system by entering and updating service tickets
Assist with onboarding new users at client sites
Install, configure and test new workstations, peripheral equipment, and software/device drivers
To act as a support resource for people of the operational teams
Solids aptitudes for the verbal and written communication
Autonomous and show a great sense of initiative and organization
Ability to work in a detail-oriented fashion without losing sight of the overall picture
Continuing Post-Secondary education in Computer Science, or related IT program
Experience working in fast paced environment

PC Support Technician, Seasonal Resume Examples & Samples

Provide support, and resolve problems to the client’s satisfaction
Keep documentation and inventories updated – onsite and in the helpdesk system
Assist users with software feature/usage questions, as well as software troubleshooting
Manage Active Directory records
Perform timely hardware and software upgrades as required
To carry out the prioritization of the projects, in collaboration with other operational team members
Solid aptitudes for the verbal and written communication (English)
Great tolerance with ambiguity
Effective techniques for resolution of problems

PC Support Technician Resume Examples & Samples

Minimum high diploma or equivalent required
Associates degree in a related field of study preferred
Minimum 3 years information technology end-user support experience required
Certifications Preferred

PC Support Technician Resume Examples & Samples

6+ years of technical support experience
BS/MS in IS-related discipline or combination of technical training, certifications, and experience required
Solid writing ability and analytical and troubleshooting skills required
Experience taking initiative and working independently to resolve problems and develop new approach or solution to resolving complex issues preferred
Experience supporting Windows 7
Need to have relevant experience within a desktop support environment with knowledge of hardware and software configuration and problem solving
An understanding of imaging processes on Hardware using Altiris and or Ghost packages
Experience working with multiple technical applications, technical principles, theories, concepts, and industry practices and standards required

PC Support Technician Resume Examples & Samples

Perform general maintenance tasks, troubleshoot and repair computer systems and peripheral equipment located throughout the organization
Perform analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems
Prepare progress reports for all work performed
Confer with end users to determine types of hardware and software required
Maintain or utilize telecommunications protocols
Install new hardware and maintains existing hardware
Deliver consistently high quality customer service
Demonstrate strong communication skills and ability to interact effectively with customers on the phone and through email
Understand technical issues and effectively resolve client IT software and hardware requests

PC Support Technician Resume Examples & Samples

Perform problem resolution activities for County-owned hardware, including, but not limited to PCs, laptops, printers, and peripherals, and County-used software applications
Provide Help Desk support
Provide end-user support to County employees for County-owned PC hardware and County-used software applications, including providing written documentation
Provide on as-needed basis technical advice to County employees pertaining to desktop information technology
At least two (2) years of completed undergraduate level coursework in information technology or computer science
At least two (2) years’ experience in PC installation/configuration/troubleshooting personal computers and software applications
Demonstrated superior customer service, oral, and written communication skills
ITIL Foundations and Help Desk Institute (HDI) Customer Service Representative (CSR) certified individuals highly preferred
Help Desk Institute (HDI) Customer Service Representative (CSR)

PC Support Technician Resume Examples & Samples

Microsoft windows upgrade
PC Support
Installing equipment
Needed to start immediately

PC Support Technician Resume Examples & Samples

Able to perform equipment and software installs
Able to assist fellow staff to resolve computer resource issues
Resolve more difficult issues that may be escalated from 1st and 2nd level support
Perform basic network tasks in Windows networking and AD environment
Follow and recommend PC-related standards
Enforce Emerson standards where applicable
Ensure conformance to software license terms
Support remote access to network resources
Participate and/or lead departmental projects as required
Conduct training sessions for end users of MS Office and Outlook
Document user procedures for PC usage including helpful tips and common traps
5 years of experience as a higher-level desktop support technician. The PC Support Technician must have a thorough knowledge of computer systems, hardware, operating systems and software, printers and network printing. Familiarity with networking is a plus, including: Windows 10 and 7
Experience with mobile devices such as iPhones iOS and Samsung Android; MS Office 2013/2016; Office 365 Cloud versions. LANDesk software deployment, patching and remote support tools. Personal traits include having the ability to work towards a resolution with users even under stressful conditions
Must be able to work within the IT service desk ticketing system and monitor work queues efficiently, accurately record, update and document tickets
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible. Must be able to multitask between assignment’s and work priorities, and be able to work with flexible work schedules, and overtime as required
Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Attend training courses as identified and agreed for appropriate development
Ability to work independently under minimal supervision and meet deadlines

PC Support Technician Resume Examples & Samples

Applying time-critical security patches on a frequent and regular basis
Providing 24-hour, on-call technical support for critical operations, on rotation
Managing hard drive encryption software via server interface as well as through desktop support
Assist with hard drive image backup and deployment using WDS and SCCM
Provide help desk support
Assist with PC setups and deployments
Install and document approved software and peripherals
Assist with troubleshooting and repair of PCs, printers, and scanners, etc…
Provide additional assistance as needed to support requirements and directives
Associate's degree in a related field or equivalent preferred
Three to five years of experience in help desk support and computer maintenance
CompTIA Security+ CE and MS Windows 7 Certification (Exam 70-686) required
Strong technical skills with Windows 7
Proficient with Office 2010
Familiarity with networking basics
Prior use of a help desk ticket tracking system, preferably Numara Track-It
Prior use of hard drive imaging software, preferably Microsoft WDS
Ability to manage multiple priorities and follow through on projects to completion
Ability to effectively research problems and determine solutions
This position requires the individual to be eligible to obtain a US Government security clearance; US Citizenship is required
DoD Information Assurance compliance is preferred
Experience with Microsoft Active Directory is preferred
Hard drive encryption software is preferred
Prior experience with SCCM is preferred
Technical knowledge of client security software/hardware, such as anti-virus, host-based intrusion prevention, and smartcard readers is preferred

PC Support Technician Resume Examples & Samples

Respond to and complete IT Service Requests on a daily basis
Deliver one-on-one or group classroom technical training to employees
Manage prioritization of IT Service Requests
Build and setup client computers and software
Daily troubleshooting of hardware and software and maintain documentation
Create and update troubleshooting documents
Setup computers and phones for new users
Interface with new users on proper IT procedures
Uphold the rules stated in the IT Policy
Setup and maintain users through Active Directory and Group Policy
Responsible for ensuring that Environmental, Health, and Safety are included as part of everyday activities

PC Support Technician Resume Examples & Samples

Imaging latops and dekstops
Hardware installation and encryption
Window Troubleshooting

PC Support Technician Resume Examples & Samples

Under general direction with instructions for new work or special assignments, installs, repairs, and performs preventive maintenance on a variety of moderately complex personal computers and peripheral devices
Sets up and tests personal computer systems, peripherals, and software, including operating systems
Provides general hardware and software support for users, provides user training, and guides users having difficulty with personal computers, peripherals, or software
Performs routine diagnosis on failed equipment and software and coordinates repairs. Identifies and reports network issues. Interfaces with vendors to resolve hardware/software issues
Prepares and maintains electronic and hard reports and logs, including purchase orders and equipment inventories
May work the help desk and provide telephone support or arrange for service for trouble calls
May use a vehicle to pick up or deliver hardware and software
Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices
Additional Functions Other duties as assigned or required
Typically requires an Associate's degree with an emphasis in information technology, or a related discipline, along with two or more years of progressive personal computer technical experience in an information technology department
May substitute a certificate in information technology from a recognized organization and equivalent experience in lieu of education
Requires a comprehensive knowledge of department policies and procedures, and a broad understanding of current personal computers, relevant operating systems and associated peripheral equipment
Must be customer focused and demonstrate the ability: to resolve moderately complex technical situations; communicate and interface effectively with all levels of personnel; explain moderately complex technical information; and establish priorities
Must have a valid California class C driver's license and able to work extended hours as required

PC Support Technician Resume Examples & Samples

Ability to complete multiple simultaneous projects in a timely manner
Quick learner / self-directed
Follow instructions
Must be able to lift and carry a minimum of 50 lbs
Must be able to spend an entire shift on their feet (walking, up/down stairs, standing, crawling under desks)
Ability to work an entire shift of sustained physical labor
Resolve problems related to hardware, software, and network
Create, maintain and follow standard work documents and checklists
Follow established processes
Candidate must have a minimum of 2 years technical support experience
Candidate must have or be able to obtain a U.S. Government security clearance
Candidate must be a US Citizen or Permanent Resident. Position will be located in Beavercreek, Ohio

Senior PC Support Technician Resume Examples & Samples

Perform supervisory responsibilities for the on-site Jacobs team of PC Technicians, and also serve as a working PC technician for the team
Perform software (application and operating system) and hardware installations (including all necessary configurations) for County-owned equipment to include, but not limited to PCs, laptops, printers/copiers, peripherals, and mobile devices, and County-used software applications
Must have own transportation to be used between County office sites, and possess a valid driver’s license
Significant experience with Microsoft imaging highly preferred

PC Support Technician Resume Examples & Samples

Setup laptop/desktop PCs and computer peripherals
Develop, revise and sustain all PC related documentation
Support PC hardware, peripherals, company issued cell phones, and printers
Support approved software and/or applications
Develop, support and maintain IT processes and Policy Deployment plans
Follow IT standard work instructions and processes
Respond to systems outages and assist in team problem triage and remediation of server and systems outages
Active Directory (AD) administration
Investigate and research new IT technology
Develop and support continuous improvement using (Danaher Business System (DBS) tools
Provide regular on-call rotation
An Associates degree in Computer Science, CIS, or related field OR 2 years of directly related experience is required
SCCM 2012 experience a plus
Formal network training or experience preferred
Knowledge of Windows Server administration required
Knowledge of CITRIX preferred
Windows 7, 8 and 10 workstation installation and administration required
Knowledge of Anti-Virus software required
Experience with Microsoft applications (Word, Excel, PowerPoint, Access and Outlook) Required
Experience with Office 365 is a plus
Active Directory (AD) experience required
Good verbal and written communication skills are required
Good customer service skills are required

PC Support Technician Resume Examples & Samples

Demonstrated experience working with accounting systems, or have completed university-level coursework in accounting/accounting systems
Demonstrated experience with performing printer repairs
Documented experience with Dell and/or HP HW/Dell and/or HP certifications
ITIL Foundations and Help Desk Institute (HDI) Customer Service Representative (CSR) certifications highly preferred
Help Desk Institute (HDI) Customer Service Representative (CSR) (within 60 days of hire)

PC Support Technician Resume Examples & Samples

Provide primary support for users of desktop computers and peripherals
Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes
Coordinate issues and solutions with other IT support personnel and users
Respond to user issues in a timely and effective manner
Use tracking system to document issues and resolutions
Maintain/Update IT-related documentation (e.g. installation notes, process documentation, etc.)
Support IT projects as required
Troubleshooting and problem solving abilities
Self-starter / Quick learner / self-directed
Ability to lift 50 lbs
Minimum HS education
Experience in a highly-regulated, engineering industry (e.g. Aerospace) is a plus
Microsoft and other certifications a plus

PC Support Technician Resume Examples & Samples

Win 7, 10
Office 2010, 2013
Share Point
Druva
Heat Ticketing
PC Laptop Break/Fix

PC Support Technician Resume Examples & Samples

Possess excellent communication skills including verbal, written, and telephone etiquette
Above average ability to interpret, analyze, troubleshoot, and resolve technical problems
Be decisive, conscientious and interact well in a team environment or training capacity
Have a strong desire to learn and be able to follow policies and procedures
Demonstrate the ability to work well with a minimal amount of supervision
Have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment
Provide a high level of interfacing with co-workers, and communicate effectively with the clients, IT personnel and management
Provide direct customer service and technical support to users as required via phone, e-mail, fax, on-line systems and in person
Provide prompt responses to users for problem resolution or accepting trouble reports and assigning Help Desk Tickets
Inform users of pertinent network information including planned network downtime
Perform other hardware and software tasks as assigned
IA Baseline Certifications: CompTIA Security+CE
Computing Environment Certifications: HDI: Support Center Analyst

PC Support Technician Resume Examples & Samples

1-3 years of related experience is required
Knowledge of Microsoft Office, including Outlook and Windows required
Ability to use, install, analyze and troubleshoot required applications
ITIL ServiceNow experience is a plus
Physical activities includes occasional lifting of 30lbs or less
Ability to communicate effectively, verbally and electronically, with clients and other IS personnel to identify, quantify and resolve computer-related issues
Research, analyze and apply complex information to effect appropriate solutions
Ability to prioritize work orders and follow through to completion with accurate documentation
Work well in an environment with frequently changing priorities

PC Support Technician Resume Examples & Samples

Installs, repairs, and performs preventive maintenance on a variety of moderately complex personal computers and peripheral devices
Able to sit, stand and kneel for extended periods of time
Schedule outside repairs for equipment under warranty or contract
Maintain current knowledge of technological advancements and development in the computer support field
A+, MCSA, Security+
Experience with Windows 10, Active Directory, MS Exchange 2013
Linux - CentOS/Redhat
Enterprise environments
Typically requires an Associate's degree with an emphasis in information technology, or a related discipline, along with one or more years of progressive personal computer technical experience in an information technology department. May substitute a certificate in information technology from a recognized organization and equivalent experience in lieu of education
Requires an understanding of department policies and procedures, and a working knowledge of current personal computers, relevant operating systems and associated peripheral equipment
Must be customer focused and demonstrate the ability: to resolve semi-routine technical situations; communicate with all levels of personnel; and, explain general information

PC Support Technician Resume Examples & Samples

Implements activities that support limited parts of the IT work function, and may include responsibilities in the area of technical operations, site operations, and/or deployment engineering, such as
Bachelor's Degree in Computer Science, Information Technology, Mathematics OR High School Diploma/GED and at least 3 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar
Willing to travel up to 10% of the time for business purposes (within state and out of state)
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
Knowledge of programming languages
Knowledge of IT imaging and deployment technologies (ex. Microsoft System Center Configuration Manager)
Experience in Technical Operations
Experience in Technology infrastructure, such as Network, Monitoring, Systems, Databases, etc
Experience coordinating service requests with appropriate IT team
Experience following processes and recommending improvements
Experience working as part of a cross-functional technical team
Experience identifying and working with basic computer electronics, such as mother boards, power supplies, RF devices
Experience solving technical problems
Knowledge of remote control software, Windows 2008, 2012 server and Windows XP, 7 , 10 desktop platforms as well as network infrastructure
Knowledge of various software, such as MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer, TCP\IP,

PC Support Technician Resume Examples & Samples

Individual will work in a highly sensitive environment that requires strict confidentiality. Proficient problem solving and analytical skills, particularly with PC, server, & printer hardware
At least 2 years’ experience supporting IT in a large enterprise
Ability to multi-task and provide open communication back to users requesting service and management

PC Support Technician Resume Examples & Samples

Support computers on a Windows platform and associated workstation hardware to include OS build, application
And hardware issues
Troubleshoot printer setup and driver issues
Support Active Director users and devices
Upgrade Microsoft Office Suite, Project, Visio, and SCCM
Create, maintain and update knowledge base articles with relevant information related to recent problems and solutions
Support System Center Configuration Manager (SCCM) migration
Support for COTS applications
Bachelors Degree and 1 year of experience. Additional experience may be accepted in lieu of degree
Previous experience supporting Windows XP / Windows 7 / Windows 10
Experience with Windows configuration and user administration
Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder), and must not have traveled outside the US for a combined total of 6 months or more in last 5 years
Knowledge of Enterprise level architecture
Experience with remote troubleshooting of operating system upgrades
ServiceNow Experience
Active USPS security clearance

PC Support Technician Resume Examples & Samples

Backing up data on a regular and as needed basis
Troubleshooting various network equipment/issues (Industrial Ethernet Switches, Access Points, Servers, LAN, WAN etc)
Troubleshooting Telephone equipment including cell phones
Troubleshooting printers
Monitoring toner quantities and ordering/installing toner for printers
Imaging PC’s and setting up new equipment
Submitting User Access requests and training new users on using the local applications (Email, Employee User ID’s, Workflows )
Maintaining and ordering some perishable IT assets (Keyfobs, Monitors, keyboards, mice, zebra printer heads)
Perform Routine Maintenance on IT assets
Assist with all PC upgrades
Reallocating IT assets from terminated employees and terminating access in some systems
Run Cat5 cable as needed
Moving and setting up computers, phones , printers etc.
Setting up printers on computers
Contributes to team effort by accomplishing related results as needed
Must have advanced A+ related skills including ability to build, setup, maintain PC’s
Must have advanced skills in troubleshooting, configuring, and maintaining Windows 7, 8 and 10 in a Windows Server 2012, networked environment
Ability to setup and troubleshoot wireless networks
Experience with Microsoft Office applications, especially Outlook, Word, and Excel
Basic networking knowledge & support including switches, wiring, TCPIP, DHCP & DNS knowledge
Excellent interpersonal skills, strong written and oral communications skills, ability to handle multiple tasks required
Associates (or higher) degree in networking technology preferred
3-5 years experience working in a help desk and/or PC support in a networked environment preferred
Ability to occasionally work non-standard hours

Senior PC Support Technician Resume Examples & Samples

All Technical Configurations Made to Information Systems (IS)
Maintain Authorized Images, Load Sets, Scripts for Primary Operating Systems
Maintain Antivirus, Event Log Analysis Tool, and Patch Management Program
Work with Information Systems Security Administrator (ISSM) to Develop Improvements to IS Settings for Program Needs
Troubleshoot IS User Issues
Gain Authorization from ISSM for Technical Settings to IS for Accreditation Considerations
Hardware Sanitization
Incident Recovery Assistance to ISSM
Scheduled Cadence with ISSM
ISSA Security Certifications / Additional Training Based Upon Program Needs
Solves routine problems by following established policies and procedures in analyzing situations or data from which answers can be readily obtained
Operates in accordance with Corporate, Operations, and Division policies and practices and in compliance with accepted business ethics
Individual will work in a highly sensitive environment that requires strict confidentiality. Must have the ability to obtain a Government Security clearance
Proficient problem solving and analytical skills, particularly with PC, server, & printer hardware

PC Support Technician Resume Examples & Samples

Installation and support of PCs, terminals, printers and other peripherals and software – local and remote
Documents all user requested issues and requested within HEAT trouble-ticketing system
Performs asset management and software deployments using SMS/SCCM
Stays abreast of new developments in software and hardware
Provides consultative advice or internal employee training on related technologies
Writes technical documents and procedures
Keeps all technical records up to date

Temporary PC Support Technician Resume Examples & Samples

Perform general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment throughout the campus. This would include installing, diagnosing, repairing, maintaining, and upgrading workstation hardware and peripheral equipment while ensuring optimal workstation performance
Preparing new systems for deployment and coordinating installation with the end user. Preparing replaced PCs for re-deployment based on University guidelines. Updating appropriate inventory systems to reflect the current system status
Respond to assigned work orders and maintain accurate and timely documentation of progress in work order database. Promote creation of knowledge base entries useable by customers and IT team members. Work could involve supporting projects both onsite and offsite and after normal business hours
Communicate issues, critical problems and situations to appropriate management levels. Maintains open communication with campus constituents to better understand their technology requirements and issues. Promote effective communications of needs to University Information Technology groups
Prior experience within an IT support role
Excellent communication skills – ability to communicate with various levels of personnel to understand the problem and complete written documentation that is geared appropriately to the audience
Professional, positive image
Strong PC trouble shooting skills, including both hardware and software
Basic knowledge of networking
Knowledge of software, including: office productivity tools (e.g., MS Office), learning management system (e.g., Blackboard), and web conferencing
Experience with Microsoft Windows (XP & 7) required
Ability to tactfully handle difficult situations and ability to maintain composure under pressure
Ability to multi-task and adjust priorities based on new work assigned
Work independently and with little direct supervision
Ability to support IT Core Values by focusing on improvements, believing in our team and partners throughout the university, learning from mistakes, being accountable for actions and showing determination, focus and tenacity
Experience with Apple OS and Linux

PC Support Technician Resume Examples & Samples

Maintain an awareness of trends within the technology industry
Install/configure network printing devices
Install, configure and maintain network applications and application distribution systems
Ensure system security in compliance with customer policy including virus protection
Implement and maintain network standards and guidelines
Utilize enterprise tools sets such as Lite Touch Imaging, SCCM Remote Control, Active Directory, etc
Configure and install new PCs, installation of needed peripherals and software, and physical attachment of PC to network
Install and maintain peripheral equipment, such as printers, virtual machines, scanners, etc

PC Support Technician, IT Resume Examples & Samples

Partners with Service Desk Analysts to resolve incidents and deliver requests for assigned customers within established SLAs
Provides direct customer support and is an end-to-end process advocate for the customer ensuring customer satisfaction. Responsible for following IT practices, documentation, and policies
Installs, maintains, and supports most Field IT technology other than business software administration. Includes desktop and laptop computer hardware; Microsoft operating system software and configuration; application software installation/deployment; networked and stand-alone printers/copiers/scanners multifunction devices; remote access technology; network switched Ethernet cabling; audio visual equipment; end-user telecom devices such as telephones, cell phones and radios; server computer hardware; server operating system software and configuration; system administration for a single or multiple active directory OU’s
Responsible for keeping incident tracking and inventory systems up-to-date. Supports after hour incidents and may participate in an on-call schedule
Creates and updates IT technical documentation. May deliver end-user group and individual application software testing

Lead PC Support Technician Resume Examples & Samples

Manage helpdesk activities and provide support or delegate responsibilities as necessary
Responsible for helpdesk activities such as managing user accounts
Assist with classroom support and helpdesk projects as they arise
Associates degree or equivalent experience in Information Technology, Computer Science, or Networking is desirable
DoE experience is desired
Expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training on software and hardware products

Lead PC Support Technician Resume Examples & Samples

Manages helpdesk activities and provides support or delegates responsibilities as necessary
Resolves technical problems in a helpdesk environment
Uses expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training on software and hardware products
Assists with classroom support and helpdesk projects as they arise
DOE experience is desired
Participates in Cyber Security Incident Response activities as needed
A current “Q” access authorization or current equivalent clearance (Top Secret) granted by another Federal agency
Experience Managing a Help Desk in a Federal/DOE setting
Experience Managing a Help Desk in an education setting