Support Technician Resume Samples

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E Olson

Eliza

Olson

3056 Schiller Route

New York

+1 (555) 236 5560

3056 Schiller Route

New York

Phone

p +1 (555) 236 5560

Experience Experience

Houston, TX

Support Technician

Houston, TX

Stehr, Hilll and Cremin

Houston, TX

Support Technician

Provide setup and installation services for networked devices using Steward's standard operating procedures and asset management procedures
Prepare work orders, supply requisitions, requests for services, and related forms and paperwork utilizing established procedures
Develop reports regarding top technical issues, leading resolutions and provide business analysis to management on a regular basis
Analyze and improve knowledge database to reduce call times and improve call outcomes
Qualities expected : Good aptitude for teamwork, organization, autonomy, participation and coordination of working groups, good relationships
Provide Help Desk level-1 and level-2 support for WWE workstations, laptops, printers, peripherals, and other computer-related devices
Works directly with Cerner suppliers in the maintenance and performance of assigned applications, hardware and systems

New York, NY

Field Support Technician

New York, NY

Wiegand, Runolfsdottir and Pfannerstill

New York, NY

Field Support Technician

Work closely with resellers, product management and development teams to solve product issues
Review and assist with users Network drive space capacities
Installs, configures and troubleshoots network cards and network connectivity software
Provide technical support, maintenance and repair for Animal Health International Inc. software, Feed Yard Management (FYM)
Support first and second level support teams (incident management) in the event of workarounds or troubleshooting in the customer environment
Performs special projects as requested by supervisor
Keeps customer informed of issues and provides update in status in ticket tracking system

present

Boston, MA

Technical Support Technician

Boston, MA

Altenwerth-Adams

present

Boston, MA

Technical Support Technician

present

Work in a technical support center in order to provide telephone assistance to corporate clients
Responsible for the day-to-day management of building network and workstations, continual evaluation of new
Interfaces with all levels of management and employees to gather information and provide guidance for implementation
Performs basic connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions
Provide exemplary technical support and monitor day to day operations of The Motorola Solutions Emergency CallWorks customer base
Troubleshoot and provide assistance with Microsoft Office products
Providing telephone troubleshooting assistance for Video, Access Control, Intrusion, and Fire Detection systems

Education Education

Bachelor’s Degree in Flexibility

DePaul University

Bachelor’s Degree in Flexibility

Skills Skills

Ability to be highly self motivated with the ability to learn quickly
Quickly learn new systems and technology. Knowledge and/or expertise in related area of responsibility. Possesses basic clerical and data entry skills
Basic knowledge of common open source apps such as SendMail, postfix, openLDAP, iptables etc.
Skills in rapidly establishing a good working relationship with customers and other professionals
Excellent concentration and attention to detail with outstanding work efficiency and accuracy
Ability to perform specific tasks in a timely and professional manner
Ability to follow detailed instructions
Ability to read, analyze and interpret applicable technical documentation, system reports, software licenses and contracts
Ability to be flexible, versatile and adaptable in day-to-day activities conducted in a multi-site environment
Excellent interpersonal and communications skills, including the ability to establish and maintain effective working relationships with others

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15 Support Technician resume templates

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Telephony Support Technician Resume Examples & Samples

Keep our non-legacy IPT, voicemail and contact center systems in an operational healthy state
Planning and execution of maintenance, system expansions and system upgrades; performing system tests
Buildup, configuration and onsite hands-on support for the VoIP infrastructure in our global datacenters
Tuning system parameters and resources for optimum performance
Support the level 2 operations team with resolving complex outages, incidents and problems, escalation to the global support partner and/or the product vendor when needed (e.g. Cisco TAC); outage impact analysis
Preparing and execution of configuration changes on the central systems as well as the gateways
Coordination and implementation of moves, adds and changes of PSTN lines and IP trunks
Communication with voice service providers globally
Maintain operational documentation
Support the change management process by performing impact analysis and estimations, define and develop roll back scenarios, controlled shut down and restart of our central infrastructure
Implementation of design changes which are prepared by our Engineering department
Proactively follow the life cycle of our systems and recommend replacement components for devices/services that are end of support
Ownership of the global numbering plan and internal voice routing
Maintain a test environment and perform acceptance testing
Support with the implementation and design reviews consolidation/centralization projects
Fluent English skills in speech and writing
Strong teamwork and collaboration skills
Cisco CCNA
Extensive in a telecommunications operational role
Knowledge and proven experience in the use of ITIL within an operational organization

On-site Support Technician Resume Examples & Samples

Act as a sub-area or national resource in On-site Support Services (OSS), applying technical knowledge to develop and implement solutions to complex technology issues
Develop complex action plans and strategies
Design, develop and implement cost-effective solutions
Perform software upgrades and testing. (Example upgrading Windows XP to Windows 7, Lotus Notes to Outlook conversion)
Identify, evaluate and implement new uses of related IT technologies
Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions
Share solutions throughout Americas Information Technology (AIT) using appropriate channels

IT Client Support Technician Resume Examples & Samples

Call Logging & Assignment: Respond to incoming requests (e.g., e-mails, dashboard alerts, chat, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log and dispatch, escalate or resolve the service requests within established SLA standards, entering and reporting technical problems, causes and solutions within the call logging software
Support: Understand business concerns and needs, and identify unique opportunities and assist in developing solutions for customer and company needs, committing to providing superior customer service, communicating technical issues both orally and in writing and operate in high pressure situations and successfully handle multiple priorities while remaining positive and flexible
Diagnosis: Diagnose current Windows, Apple, Android, telephony and other technology related hardware and software problems by asking accurate, concise, questions in a professional and timely manner
Documentation: Create and maintain documentation for all standard Technical Support policies, procedures, and practices and develop how-to documentation, training material and FAQ lists for customers
Troubleshooting: Troubleshoot issues for problem recognition, research, isolation, resolution, and follow up for desktop, mobile (both hardware and software) and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues, repairing/replacing hardware as necessary
Project Participation: Support all Starz key identified projects including but not limited to rollouts and upgrades, and lead basic technology related projects
On Call Duties: Participate in the On-Call rotation duties being available 24x7 during scheduled times to respond to emails and phone calls during the on call period

Engineering Support Technician Resume Examples & Samples

Provide support for incoming technical calls
Troubleshooting failures over the phone with operations personnel
Travel to various locations to assist in the installation of Digital Billboards
Basic understanding of computer networking. Ability to perform network management tasks
Excellent phone and interpersonal skills
Ability to follow complex instructions through to completion, with minimal supervision
Be able to assist in special projects assigned by management
Ability to keep company information confidential
Must work in a professional and efficient manner
Must be able to climb and work at heights
Computer skills required: MS Office Suite (Outlook, Word, Excel, Access), AutoCAD a plus
Computer networking skills
Analytical/problem solving skills
Ability to prioritize/handle assignments and deadlines
Ability to handle the tasks associated with a fast paced environment
Non-standard work hours
Spanish as a second language helpful
Must pass background check

Deskside Support Technician Resume Examples & Samples

Using the current BlackRock call ticket management system, update all allocated calls on a no less than daily basis
Keep in regular contact with the support team throughout the day
Manage tasks/projects allocated to you within the given time scales, seeking advice where necessary. Ensure that the relevant end user and also your team members are kept up to date with the progress of all projects
Machine builds are to be carried out using the latest installation process
Keep users apprised of an estimated time of resolution and continue to call periodically with progress reports
Keep in regular contact with other country desk side support teams for knowledge sharing, cross training, and synchronization in project efforts
Attend team meetings
Strong knowledge of Microsoft products (Office, Internet Explorer, Communicator, Windows)
Strong knowledge of PC and related hardware (Dell and HP products)
Good working knowledge of networks (WAN, LAN, Firewalls, etc)
Experience with Blackberry™ support
Experience with thin client technology and VMWare
Experience with RSA, CITRIX and Cisco VPN
Experience with Cisco phone systems would be considered an advantage
Experience with Citrix would be considered an advantage
Experience with HP Service Manager 9 would be considered as advantage
Competency with scripting, WMI, VBA, and SQL would be considered an advantage
Experience with Windows server and server hardware would be considered and advantage

Event Support Technician Resume Examples & Samples

Assist IT staff with event set-up and support
Assist with audio/video set-up for events
Assist with IPTV walk-through and troubleshooting
Running and terminating CAT 5e cable
Testing and troubleshooting ISND & POTS lines
Any Cisco Certifications
Any Microsoft Certifications
Ideal candidate must have a flexible schedule. This position will work mostly nights and weekends as event support. Training will be provided by full-time Information Technology Staff for the majority of the daily job duties

Application Support Technician Resume Examples & Samples

Good knowledge of UNIX, Oracle, DB2 & Java
Experience working with IBM Websphere Application Server (WAS) or Websphere Portal Server (WPS)
Excellent working knowledge of the incident, change, problem and release procedures
Experience of working in Retail Banking
Ability to communicate effectively at both technical and managerial levels
Experience of DOJO scripting & IBM Rational Application Developer (RAD) and Service Desk tools such as CA Service Desk Manager (Global Service Desk) (desirable)
A Bachelor’s degree or equivalent experiences with major or minor in Computer Science or related field
A Minimum of three years experience in business systems development, methods and tools or a specialty function or have demonstrated the necessary proficiencies to function as a intermediate level capacity
The ability to interface with business systems users to identify needs and assist in implementation; strong communication, project management and problem solving skills; knowledge of the systems development life cycle; leadership ability; and a willingness to take appropriate risk

Clinical Data Support Technician Resume Examples & Samples

Associate's Degree in Life Science-related field or Computer/Information technology with 2 years of college in a Scientific or Health-related courses
Medical / Scientific background
Working knowledge of Oracle

Help Desk / Application Support Technician Resume Examples & Samples

Be responsible for routing issues to the appropriate group, if a resolution is not readily available
Be responsible for creating, tracking and submitting purchasing requests
Provide daily support to end users including: transaction issues, maintenance routines and general application modifications
Provide hands-on application support for mission critical systems: OMS, Portfolio Accounting, Compliance, Clearing/Settlement Systems, Accounting and Finance Systems etc
Create documentation: policies, procedures, workflows, and user guides
Provide input and advice regarding Great Plains capabilities and functions
Provide user application and process training

Helpdesk Support Technician Resume Examples & Samples

In person technology support for offices
Responsible for the connectivity and configuration of remote/mobile technologies
Monitor all problems to resolution, even if the problem is not Desktop related
Perform problem determination within the Desktop environment and other relevant infrastructure platforms. Escalate issues to appropriate support groups, as required
Excellent communication/customer service skills
Demonstrated experience with Windows operating systems (XP and Windows 7) and Office suite of products required (Office 2010)
Familiarity with Mac desktop/ phone/PDA/tablet technologies
Ability to configure and deploy hardware and software

IT Executive Support Technician Resume Examples & Samples

Provide technical support for executive level employees including, but not limited to
MS Windows and Office software
Mac OS X and Mac Office software
PC and peripheral hardware (printers, monitors, keyboards)
Tablets and other Android, iOS and windows mobile devices
Basic network (WAN, LAN and wireless) troubleshooting
Active Directory and Exchange administrative activities
Resolve all escalated issues within SLA and support efforts to provide proactive support in the form of knowledge base articles and user training
Receive, log and manage tickets in ITSM ticketing system (ServiceNow)
Work closely with the Service Desk to ensure a quality communication and timely resolution to escalated issues
Ensure a high degree of customer service and adhere to all service management principles
ITIL qualification and MCP certification is preferable but not essential
Bachelors degree in computer science or related field and/or equivalent combination of education and experience

Store Support Technician Resume Examples & Samples

Responsible for in store technology technical support including advanced PC, POS, and software maintenance, support, monitoring, and lifecycle at retail stores
Work closely with the Store Support Supervisor and larger Direct team to provide recommendations and implement cost-effective and manageable solutions
Work closely with the IT Infrastructure Services team optimize and manage the appropriate servers, network, and phone systems
Test software upgrades and operating systems prior to deployment
Coordinate automated software installations and upgrades
Maintain vendor relationships and coordinate technical aspects of new and existing stores
Investigate software and hardware problems and coordinate the problem resolution with other IT staff as needed
Create and maintain documentation of IT processes and problem resolution details
Serve as backup to the Store Support Supervisor
Provide support to stores in the evenings, weekends, and holidays
Bachelor of Science in computer science, computer technology or related field/equivalent experience
2-4 years supporting Windows server and desktop products
Experience with point of sales systems and interfacing technologies
Experience supporting a retail environment preferred
Familiarity with vendor management, application development and database technologies
Dedication to providing supreme service to all levels of the organization
Excellent PC skills utilizing Microsoft Office software, network diagnostics, monitoring, and troubleshooting software
Proven problem solving and analytical skills
Willingness and ability to maintain current with advancing technology
Willingness and ability to manage technical projects to success
Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
Ability to lift up to 50 pounds occasionally; 20 pounds frequently (PC/server setup and installation)
Ability to perform cable installation and termination
Ability to travel as needed to support store expansion and troubleshooting efforts up to 25%

Field Support Technician Resume Examples & Samples

3-5 years of technical experience
Windows 7 and 8 Support experience
Desktop Certifications A+, Windows 2000/XP (MCP),
Network Experience, TCP/IP
Associate Degree or some form of formal technical training /education
BA Degree Is preferred, but not necessary
Experience with ticket handling system
Excellent Customer relations and communication skills (verbal and written) with the ability to interface with clients
Organizational skills, relationship skills, assertive ability to get the task done, and great follow up and attention to detail

Lab Support Technician Resume Examples & Samples

You should be a full-time student pursuing a degree in Computer Science or similar field
Knowledge of computer hardware components and its standards
Experience in administration of Windows / Linux operating systems
Ability to troubleshoot different aspects hardware/OS related issues
Good level of English (verbal and written) and local language
A knowledge of Intel micro-architectures
Programming in Perl, shell, VBS, Python scripting languages
Ability to automate routine/repeatable procedures

Desktop Support Technician Level Resume Examples & Samples

Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks
Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs
2-3 years hardware/software experience on PC and/or Mac platforms
2-3 years knowledge of network products including, but not limited to, Novell, CISCO, and UNIX
2 years of knowledge of Windows Operating and Macintosh operating systems
2 years of experience in help desk software for incident and service management
2-3 years experience with diagnostic abilities on all platforms
Candidate should have an High School Diploma or Associate Degree in Computer Information Systems or related technical field
Have technical knowledge in the following areas: Hardware: A variety of Intel based PCs/Mac platforms, laptops; network printers

Desktop Support Technician Level Resume Examples & Samples

6 years hardware/software experience on PC and/or Mac platforms
6 years knowledge of network products including, but not limited to, Novell, CISCO, and UNIX
2 years experience with diagnostic abilities on all platforms

Systems Support Technician Resume Examples & Samples

Troubleshoot system issues within the distribution center, including network, warehouse management and communications
Maintain accurate inventory of facility systems
Ensure building is current on all software releases and in line with corporate standards
Communicate changes and system information using understandable terminology
Recommend system solutions for building processes, when appropriate
Manage hardware repairs that are sent to external vendors

Executive Support Technician Resume Examples & Samples

Provide support to all Corporate employees, including Executive Level
Must be comfortable working with cloud based technologies including but not limited to, Office 365, Box.com, Okta, Duo
Timely follow-up on their assigned and open tickets within the required Service Levels
Monitor high severity incidents to ensure resolution within communicated Service Levels
Installs, configures, and maintains all desktop, laptop, workstation and software systems for all company users
Provides technical support regarding system configuration, program usage, and desktop problems to users
Support and troubleshoot Operating Systems including Windows 7, 8 and Mac OS X in a domain environment
Support and troubleshoot MS Office 2013 and Mac Office 2011
Responsible for assigning and resetting passwords
Records problem and resolution details in the ServiceNow ticketing system
Applies knowledge of company policies and standard practices to resolve problems
Alerts management to reoccurring problems and patterns of problems
Undertake special projects as needed
21st Century Fox America, Inc. is an equal opportunity employer

IT Systems Support Technician Resume Examples & Samples

Provides day-to-day level 1 technical support to employees for internal systems software and hardware
Identify, troubleshoot and resolve laptop, desktop, printers, iPhone, Smart Phone related hardware, software, and network issues
Maintains data integrity and file system security for the desktop environment
Communicates technical information to nontechnical personnel
Complete IT provisioning & de-provisioning activities
Ongoing tracking & management of IT assets
Technical knowledge of PC and desktop hardware such as Lenovo, Dell, Apple
Technical knowledge of operating systems such as Windows 7 and OSX
Technical knowledge of antivirus and MS Office Applications
Familiar with VMware technologies
Ability to handle multiple tasks and work as a team player
Strong desire and ability to learn new concepts
Ability to lift and move at least 50lbs in order to move/install equipment as needed

Regional Support Technician, Buda Resume Examples & Samples

2-4+ years of experience
Cisco, Windows, Help Desk preferred
The incoming individual would need to have knowledge of Windows OS, printers, computers, phones and wireless devices in the retail space and operational experience with retail operations and strategies. Also, the individual will need to have knowledge of all supporting applications in the retail space
During new store setup the position could be needed on sight as construction is in progress. This position will need to know OSHA regulations and abide by them unsupervised

Direct Hire Desktop Support Technician Resume Examples & Samples

Knowledge of Office 2010
Has law firm experience; preferred
Has strong customer service
Ability to easily learn new systems and then teach others
Experience in supporting desktop hardware and software
Knowledge of diagnostic and troubleshooting abilities

Vip Support Technician Resume Examples & Samples

Provide excellent customer service and ability to diffuse heightened end-user sensitivity
Lead projects that advance the capabilities of our Senior Executives and support staff
Proactively support all technologies used by the executives
Provide off-site event support for executives to facilitate meetings and productivities
Provide network recommendations, build out and provide off-site support for certain executive’s home environments
Be on-call for escalated requests occurring during non-business hours
Effectively provide proactive communications to customer base, management and other IT functional areas
Maintain organized tasks, project work plans, and technical specifications for each customer
Advise management of industry shifts and of advancements in technology that could benefit the executive user base
Contribute to the development and growth of the global VIP Support Team
Mobile devices and apps
Messaging technologies including but not limited to Exchange and Google Apps for Work
Wireless technologies
VPN technologies (F5, RSA)
PC and Network Security
Webcasting

Support Technician Resume Examples & Samples

Provide first-level support for all calls coming into the Barnes & Noble Store Systems Help Desk
Troubleshoot, diagnose and resolve any incoming calls for assistance from all stores
Ensure all aspects of calls are fully and clearly documented in the issue tracking system
Place and expedite service calls with our outside vendors when on-site assistance is required
Escalate any store issues that you are unable to resolve to the proper level of support
Provide proper follow up of all unresolved issues regarding not only your own calls, but any open calls in our system
Identify and communicate any patterns or trends of incoming calls to Help Desk Management
Provide technical or logistical support to any projects as assigned
High school diploma plus Associate degree or technical school certificate required
PC hardware and troubleshooting knowledge, A+ certification
Knowledge of Windows OS – XP & NT
Basic WAN/LAN knowledge with Cisco equipment
Basic knowledge of wireless networks and devices
Excellent written and verbal communication skills and analytical, problem-solving skills
Required to work the following 40-hour workweek: Sunday - Thursday from 11:00 am - 7:30 pm. Must be flexible and open to a future schedule change. There will be an initial two weeks of training Monday - Friday from 9:00 am - 5:00 pm

Systems Support Technician Resume Examples & Samples

At least 3 years of experience in an IT technical support/desktop support position supporting Windows and Mac systems as well as Web Applications
Technically proficient with POS hardware and configurations including networking and security
Experience with MPLS data and voice managed services
Demonstrated technical know-how of Windows 7-8, OS X, MS Office & MAC Office
Excellent research and documentation skills specific to step by step procedures, troubleshooting and knowledge base creation
Self-motivated; works effectively with minimal supervision
Excellent interpersonal skills; able to work collaboratively in a team environment
Extremely well organized, detail oriented, a strong sense of personal ownership, and experience working in a constantly changing environment
Persistent and dependable, especially in achieving project deadlines
Able to work extended hours as needed
Expert knowledge of Windows 7 & 8
Expert knowledge of Mac OSX
Experience supporting cloud computing and outsourced IT services
General understanding of network components – WifI, ethernet, TCP/IP
Knowledge of VMware virtualization is a plus
A+/Network+/Microsoft Certification

Senior Support Technician Resume Examples & Samples

Provide 1st line support for multiple PC hardware & software, including all applications running on these systems and their interfaces to other systems
Provide support in dealing with unique problem solving issues for "At Home" agents at a National level
Provide telephone system support by maintaining communication with head office support regarding specific service outages affecting performance of hardware/software facilities
Responsible for the set-up, configuration and maintenance of all personal computers, laptops, printers and other peripheral equipment, including set up and relocation
The Senior Support Technician will have limited system security and Administration functions
Excellent analytical/problem-solving skills to troubleshoot hardware/software problems. Able to quickly identify, document and resolve problems on an ongoing basis and must understand the scope of all problems in order to determine the level of escalation, if necessary
A Customer Focused individual with highly developed interpersonal, listening, communication and negotiating skills to deal with staff at all levels, including clerical, supervisory/management, IT&S, other key internal and third-party vendors
College Diploma/University degree in Information Technology would be considered an asset
In depth knowledge of a Contact Centre environment would be considered an asset
Good understanding of the standard Contact Centre application environment (hardware, systems and applications) would be considered an asset
Excellent analytical and problem-solving skills in order to troubleshoot hardware and software problems
Good understanding of the standard CCC application environment (hardware, systems and applications) would be considered an asset

Deskside Support Technician Resume Examples & Samples

Perform testing and monitor desktop performance and provide performance statistics and feedback to Workplace Technology Service Manager
Receive and respond to incoming calls, pages, and/or emails regarding Workplace Technology (desktops/laptops, PDA's, etc.) problems with Russell standard processes
Perform Software installation requests and provide Tier 2 troubleshooting for all standard and enterprise approved applications
Assist organization with developing, maintaining and promoting procedures, policies, reports, and other documentation for contribution to the Enterprise Knowledgebase for the Enterprise Helpdesk and Workplace Technology Support Team to drive first call resolution rates
Perform onsite analysis, diagnosis and resolution of simple to more complex desktop problems. Recommend Russell approved best practices for end-users, including hardware repairs and warranty work with the manufacturers
Install, configure, test, maintain, monitor and troubleshoot end-user workstations, related hardware and software. Ensure all physical desktop connections (i.e. Ethernet jacks, telephone ports, connections between PC's and peripherals, etc.) are in proper working order
Provide hands on support of servers in coordination with data center support team. Install, configure, and maintain hardware. Ensure all physical connections are in proper working order
Provide off-hours and weekend support for regular maintenance or for office outages that require hands on support
Provide hands on support of server and network equipment in coordination with data center and network support teams. Install, configure, and maintain hardware. Ensure all physical connections are in proper working order. Provide off-hours and weekend support for regular maintenance
Formal training in Information Technology preferred
A minimum 3 years Desktop Support experience with a strong background in a Windows environment
Experience installing software, patches, updates on Desktops and Laptops
Strong background in troubleshooting and superior analytical skills supporting users in a Windows environment on multiple client computing platforms, i.e. Physical and Virtual Workstations, Citrix and PDA’s
Basic knowledge of Microsoft Systems Centre Configuration Manager concepts and reporting and working knowledge of Active Directory
Excellent customer service and ability to effectively communicate with all levels of associates, ranging from technical support groups to senior and executive management
Experience with Mac support preferred
MCDST preferred
DOSD - Dell Online Search Dispatch certification preferred
Completion or working towards ITIL v3 foundation certification preferred
A+ Certification preferred
Ability to be a team player and consistently promote the value of the services provided by the support team

Line Digital Support Technician Resume Examples & Samples

Write and maintain FAQs for products, for publishing onto the Pearson Schools and FE Colleges website and internal FAQ database (The Volt)
Provide or arrange product training as required for the 1stLine team
Develop technical manuals and guides as necessary in order to improve customer experience
Create, maintain and update customer call information on appropriate contact management systems
Assist in the definition and population of any new knowledge management and contact management systems adopted by Pearson UK
Help to ensure that digital copies of all Pearson CDs and DVDs are held by the Digital Support team in order to replicate customer-reported issues
Help to manage the ISO drive, where images of all CDs and DVDs are kept in digital format, maintaining current, consistent locations and naming conventions
Written and Spoken Language : ability to present solutions to technical problems in easy-to-follow ways, including through direct customer contact by email and telephone. Able to write clear, concise and effective FAQs, manuals and how-to guides
Flexibility : ability to work in a fast moving, highly demanding customer service environment
Collaboration and Teamwork : ability to work effectively and flexibly with a variety of stakeholders, including Digital Support colleagues, as well as the wider Learning Technologies Groups
Technical : in-depth knowledge of school and end-user environments, as well as the Pearson Education product and service range
Customer Focus : ability to quickly establish customer requirements and offer appropriate solutions in line with established procedures and policies. Able to deal effectively, professionally and calmly with a range of customer requests and demands

Sla-gti-remote Desktop Support Technician Resume Examples & Samples

Maintain technical knowledge to keep up with rapid changes in technology
Share and document ideas, solutions, improvements and process efficiencies with team
Experience configuring dial up configuration software and remote connection methods (cable modem, VPN, IE) required

Client Support Technician Resume Examples & Samples

Answer how-to questions for MS Office and other applications as directed by management
Troubleshoot hardware failures and perform repairs/upgrades. Will be trained by management and senior level technicians to use Active Directory, SCCM and networking concepts to troubleshoot issues as needed
Configure and install hardware, software, printers and wireless devices. Dispose of old equipment
Perform moves of client IT equipment and desk phones
Maintain asset tracking documentation and inventories
Deliver and install new hardware and peripherals
Support of VIPs (up to 20%) and end-users of all levels
AS/400 support/troubleshooting, including RF Devices, Terminals, and Printers
Printing queue configuration
Set up wireless devices and troubleshoot issues relating to wireless connections, including configuring RFID devices
Perform regular maintenance on network printers, including installation of maintenance kits and fusers
Troubleshoot AS400 issues, including hardware and print queue issues

Engineering Support Technician Resume Examples & Samples

Be a key member of the engineering team supporting the day to day production of WWE content
Support and maintain post production facility including corrective and scheduled preventative maintenance for all broadcast equipment
Provide first level support for Post Production and Broadcast systems including Avid and Grass Valley editing environments, graphics department, archive systems, video router, switchers,
Hands on implementation of new projects including equipment rack and stack and cabling
Maintain and repair of all Post Production Engineering Equipment
Document workflows and technical procedures
Maintain technical records of systems, software and infrastructure
2+ years of experience in a Post Production or Broadcast facility
Knowledge of Avid Media Composer, Maya, Cinema 4D, Qube, and Adobe After Effects
Knowledge of AutoCAD and TV engineering drawing standards a plus
Knowledge of Microsoft Windows, Mac OSX, Linux
Ability to distill complex technical solutions for non-technical end users
Understanding of transcode technology and digital workflows
Must be able to prioritize and be a pro-active thinker
Willing to work flexible hours (we support a 365, 24/7 business)

IT Client Support Technician Resume Examples & Samples

Support: Understand business concerns and needs, and identify unique opportunities and develop independent solutions for client and company needs
Excellent customer service, time management, interpersonal, organizational and communication skills, and also need the ability to work in a fast paced changing environment
Diagnosis: Diagnose Windows, Apple, Android and Telephony hardware and software problems by asking accurate, concise, questions in a professional and timely manner
Troubleshooting: Troubleshoot issues for problem recognition, research, isolation, resolution, and follow up for desktop, mobile (both hardware and software) and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. Repair/Replace hardware as necessary
Call Logging & Assignment: Respond to incoming requests (e.g., e-mails, dashboard alerts, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log, and dispatch or resolve the service requests within established SLA standards. Enter and report technical problems, causes and solutions within the call logging software
Documentation: Create and maintain documentation for all standard Technical Support policies, procedures, and practices
Network Knowledge: Understand and troubleshoot issues for various network technologies including cabling topologies, gateways, bridges, routers, switches and interconnecting LAN/WAN communication protocols
Project Participation: Support all Starz key identified projects including but not limited to rollouts and upgrades. Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks
On Call Duties: All technicians participate in the On-Call rotation. Duties include being available 24x7 to respond to emails and phone calls during on call period
Bachelor’s degree with an emphasis in audio visual, Computer Science, Computer Information Systems, or similar discipline, or equivalent combination of education and experience
Minimum three years technical experience in a desktop support/system administration environment
Hardware and software problem solving, problem solving and use of Windows, Mac and Android operating system and Microsoft Office applications. Understanding of IT networking principles
Demonstrated experience effectively collaborating with other functions (e.g. executives, facilities, public relations, creative services and external partners)

Event Support Technician Resume Examples & Samples

Minimum of 2 year experience in supporting TCP/IP data networks and network infrastructure
Minimum of 2 year experience in support Microsoft XP/Vista/7, Mac OS & iOS Devices
A+/ Network + and\or CCNA certification is a plus

IT Site Support Technician Resume Examples & Samples

Mac support for OS, software and hardware (90%)
Windows support for OS, software and hardware (10%)
Support of remote employees
ShoreTel phone system support
General employee training, support and hand holding
Video conferencing support
Google Apps support
HP & Ricoh printer support along with Windows print server support
Office network support & troubleshooting

IT Site Support Technician Resume Examples & Samples

Mac desktop support for OS, software and hardware (95%)
Windows desktop support for OS, software and hardware (5%)
HP and Ricoh printer support along with Windows print server support
Office network support and troubleshooting
Being awesome!

Technical Support Technician Resume Examples & Samples

Proven ability to employ critical thinking and logic to analyze and troubleshoot problems to root cause
Basic understanding of the fundamental operations of a modern IP based network
Understanding of the fundamentals involved in integrating Audio, Video and Control equipment

Vip Support Technician Resume Examples & Samples

Often required to manage through influence other technical teams in the pursuit of resolving complex technical issues
Works across teams to align the priorities of Executive requests (and projects)
Uses advanced methods for the systematic isolation of issues, identification of root cause, and detailed planning resulting in highly effective and efficient delivery of technical solutions
Setup and support mobile devices including both Android and iPhone
Administer user accounts, VOIP phones, and VPN
Preform software and hardware configuration across diverse platforms
Strong communication, analytic and leadership skills necessary for independent project work
Assist with internal process improvements
Innate understanding of urgency and the escalation of issue quickly when appropriate
Provide 24x7 on-call support in an on-call rotation
Extreme attention to detail and strong initiative a must
Facilities support for Events, Home Networks, and AV/VC meetings
Connects and facilitates Executive requests to Event Support
Acts as the primary liaison between Executive members and IT Operations
The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge

Support Technician Resume Examples & Samples

Manage, prepare and set up training rooms and other facilities ready for the smooth running of Academy training and events which may involve the moving of staging, furniture and equipment
Liaise with BBC Service Partners to resolve issues swiftly and effectively where appropriate
Respond to technical and room service demands quickly, flexibly and with a positive, solution-led approach
Ensure that equipment and spaces used by the Academy are safe particularly in respect of routine (PAT) testing and inspection
Plan, manage and run complex technical audio visual events. This will involve the configuration and operation of analogue and digital audio mixers, a PA system and video scalers and switches Play in of audio and video sources, audio mixing and to provide feeds for onward transmission and or recording. Package audio, video and image clips and consolidate PowerPoint shows ready for the smooth running of events
Front line maintenance and alignment of all types of audio visual, broadcast TV, computer, radio, and other electronic equipment. Resolve issues by escalating faults as appropriate
Advise and familiarise delegates and colleagues on the safe and effective use of equipment and support them as required. This may include showing trainees or interns aspects of the work
Experience of working in a customer focused, results driven environment with motivation, flexibility and a solution-led approach
Excellent planning and organising skills with attention to detail and accuracy
Experience of rigging, operation and demonstration of AV, IT and minor broadcast equipment such as cameras and audio recorders
IT literate with experience of PCs and/ or Macs and with good knowledge of Outlook, Word, Excel and an aptitude to learn new systems
A working knowledge of relevant health and safety legislation
Great time management skills and a high level of interpersonal skills are also essential for this role

Systems Support Technician Resume Examples & Samples

Troubleshoot system issues within the facility, including network, hardware, warehouse management and communications
Maintain accurate inventory of facility systems and equipment
Install, repair, and disposal of computer equipment while adhering to corporate standards
Provide quick and accurate problem resolution for a variety of user problems through the Service Request System and Service Desk tool
Provide intranet support
Assist in systems testing
Assist with misc. projects, including graphic design
Support custormer service requests with courtesy, efficiency, and technical expertise
Previous experience maintaining and reparing PC hardware preferred
Proficiency in usage of Microsoft operating systems

Mac Support Technician Resume Examples & Samples

4+ years’ experience in IT end-user support
Expert knowledge of Microsoft Windows OS, Mac OS, iOS, and Office software
Diagnose end-user system failures and resolve issues in a timely and efficient manner

Mac Support Technician Resume Examples & Samples

Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including, but not limited to desktops, laptops, printers, scanners and PDA/Blackberry devices
Support will be roughly 50% Windows & 50% Mac
Researches and analyzes IT requests from various departments and locations, researches and tests various potential solutions and makes recommendations
Tests and distributes security patches to clients; remediates any threats to the desktop environment (i.e. virus, spyware, malware, etc.)
Provides onsite setup and support at special events as required
Accountable for all technical decisions made in an effort to bring a solution to a trouble ticket or outage
Excellent knowledge of Windows XP, Windows 7 and Mac OSX and basic understanding of all related technology such as network topologies, server administration, etc. Working knowledge of Windows Server 2003/2008. Working knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc)
Experience with desktop remote control software (SMS, Casper, Bomgar, VNC, etc). Understand computer imaging concepts (i.e. Ghost, RIS, PE, MDT) and have experience creating images with at least one of these disciplines
Experience with Enterprise Management Tools (LanDesk, SCCM, Casper, etc.)

Senior Support Technician Resume Examples & Samples

Undergraduate degree in a computer science related field or equivalent work experience preferred
Must have a great attitude and enjoy customer service
Great verbal & written communication skills in communicating with managers, peers and customers
3+ years of hands on work experience delivering high quality technical support for end user technology (PC/MAC/iOS/Droid/etc.)
In-depth experience supporting Apple workstations in an enterprise environment
Knowledge of IP Fundamentals needed to troubleshoot client connectivity issues such as DHCP and DNS

Helpdesk Support Technician Resume Examples & Samples

Providing telephone technical support for field staff, when needed
Keeping inventory and order hardware supplies and computer consumables, including toners, backup media
Good administrative, communication, interpersonal, organizational, documenting and time management skills
Ability to maintain, troubleshoot and administrate windows systems including printers and dumb terminals

IT Site Support Technician Resume Examples & Samples

Desktop support in a Mac/PC environment. Mac/Windows certification is a plus
Ability to manage and drive projects
High level of professionalism and communication
Experience supporting employees globally
Expertise in supporting current releases of OS X
Proficiency in supporting Windows 7+
Working knowledge of Microsoft Active Directory
Strong understanding of networking protocols
Knowledge of IP phone systems and associated concepts
Ability to work independently in a remote office with little supervision
A sense of humor

Helpdesk Support Technician Resume Examples & Samples

High School Diploma
2 years of college and/or technical(computer) education
1+ year of experience as an IT Helpdesk Technician
External device setup and configuration experience
Experience troubleshooting issues with PC-based computers, MAC computers, laptops, iPads and other mobile devices
Experience with WiFi platforms and access point deployments
Basic understanding of network topology, network structure and configuration, as well as protocols
Bilingual, French and English

Engineering Support Technician Resume Examples & Samples

Interacts with technical team to understand issues with database querying, log file analysis, error correlation, scripting, and data analysis
Maintains internal tools used by the department and records repairs, calibrations and tests
Can gather and analyzes information skillfully
Excellent verbal and written skills; ability to communicate at detailed technical level as well as to distill advanced concepts into fundamental principles for teammates; can edit work for spelling and grammar

Systems Support Technician Resume Examples & Samples

Performs preventative maintenance and repair of DC equipment such as Handheld and Wearable RF devices, radios, scales, printers, Cubiscan Machines and other devices as assigned
Coordinates with DC Supervisors, Systems and Technology Analysts, and Vendors for scheduling of repair and maintenance services
Maintains appropriate inventory and supplies; assists in purchasing; orders, stocks, and documents inventory
Builds relationship with the IT Infrastructure and Logistics Technology Services teams in order to maintain the best level of service within the DC
Ability to operate a personal computer using MS Office, such as Outlook, Word, Excel, Access, and Power Point
Has Basic Network Communication background, and can run wires, make connections, diagnose network problems, and conduct static IP Addressing
Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
Basic Understanding of IT troubleshooting and Server maintenance
Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals

Product Support Technician Resume Examples & Samples

Proven ability to employ critical thinking and logic to analyze and troubleshoot problems to their root cause
Strong understanding of the fundamental operations of a modern IP network
Basic understanding of ISDN networking
Basic understanding of the Microsoft suite, including - but not limited to - Client/Server OS, AD (LDAP), SQL, OCS/Lync, and Exchange
Possession of any of the following technical certifications is a strong plus

Store Support Technician Resume Examples & Samples

Responsible for in store technology technical support including PC, POS, and software maintenance, support, monitoring, and lifecycle at retail stores
Assist the Store Support Supervisor and larger Direct team to provide recommendations and implement cost-effective and manageable solutions
Assist the IT Infrastructure Services team to optimize and manage the appropriate servers, network, and phone systems
Assist with the maintenance and development of vendor relationships and coordinate technical aspects of new and existing stores
Assist with the Investigation of software and hardware problems and help coordinate the problem resolution with other IT staff as needed
Assist with submitting, monitoring, and supporting IT Change Requests, Logical Access, and the IT Request Site
1-3 years supporting Windows server and desktop products

Systems Support Technician Resume Examples & Samples

Provide technical support for Citi’s global technology infrastructure
Perform highly effective monitoring of the company’s applications
Mitigate potential or current business impact by taking immediate actions in response to monitoring alerts
Serve as the entry point for incidents into the support incident lifecycle
Troubleshoot and provide client support for technology and infrastructure issues
Execute or implement changes
Cooperate closely with internal colleagues, management, Citi business clients, vendors and technology teams
Assist in coordinating conference calls to conduct in-depth technical reviews on on-going critical incidents
Provide feedback to the leadership team for the purpose of continuous service improvement and operational excellence
Higher education /Technical educational background
Strong interest in technology area (e.g. networks, mainframe, applications/systems support)
General IT knowledge of multiple technologies
Willingness to progress towards cross disciplinary technology operations support
Experience in a technology support role as a plus
Professional experience in a large, international company would be an advantage
Ability to work through a multitude of challenges in order to achieve the desired end result
Proficiency in managing customer satisfaction requirements
Advanced analytical, organizational and interpersonal skills
Good command of English is a must, Spanish and Portuguese would be an asset

Support Technician Resume Examples & Samples

Provide installation and support to users for all PC equipment
Provide follow-up contact with the customer and inform customers of the progress of their issue(s) while demonstrating excellent customer service skills and communication
Create network VLANs
Ability to configure and deploy VoIP devices
Troubleshoot internet connectivity issues
Work with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions

Lab Support Technician Resume Examples & Samples

Provides the assigned operational readiness activities to generate best practices in the lab operations and supporting design planning and aligned project management of all engineered build activities for a specific new or existing applications or systems within GIS
Maintains a proactive understanding of the broad and specific directives of the overall GIS service products and applications both within the current service model as well any proposed modifications or additions to same. Uses this knowledge to identify and plan for approval the appropriate response or solution to assigned activities to support basic to complex deployment activities that will be tested and vetted within the lab environment
Partners and works as assigned with external vendors as necessary to support and maintain the lab environment, including introducing enhancements and changes to vendor produced services that will be mirrored and portrayed in the lab setting. Uses knowledge of vendor applications and services such as Windows 2008, 2012 and 2016, and Microsoft Active Directory, Internet Information Server (IIS), Structured Query Language (SQL) and Systems Centered Configuration Manager (SCCM) to support the lab environments features and functionality
Partners with peers within GHS, Global Operations and business sponsors as aligned to the specific components of the GIS operating model and pending design introductions including those impacting the infrastructure’s current networks including Local Area Network (LAN) and Wide Area Network (WAN), storage technologies, facilities and cable architecture, and other aspects of the physical, virtual, and cloud environments
Supports the sign on and other secured access capabilities to align the data center and network components of the lab environment inclusive of end user access by maintaining a proactive working knowledge of Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP) Internet Protocol Address Management (IPAM) collectively DDI Infrastructure technologies
Supports aspects of asset management for both software and hardware introduced to the lab environment as part of the ongoing refresh activities inclusive of patching and other security and general remediation activities
Provides the appropriate compilation and documentation of all related lab functions to appropriately capture all actions and activities as part of the role’s remit for knowledge sharing
Maintains solid interpersonal skills to engage across multiple levels of the firm, in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills
Projects solid consultative skill to conduct effective questioning, hone in on key directives to formulate ideas and materials as well as present those ideas clearly and concisely across the organization
Manifests strong analytical and problem solving ability to escalate and negotiate conflicting lab operational issues, handle multiple and shifting priorities across a broad spectrum of technology and provide solutions that are both financially sound, EY compliant and operationally feasible
Basic networking concepts, operations, and design, including LAN/WAN
General awareness of Storage Technology
Knowledge and familiarity of DDI (DNS/DHCP/IPAM) infrastructure
Knowledge of asset management
Knowledge facility and cable infrastructure management
General knowledge Infrastructure patching and security remediation activities
Demonstrable knowledge of Windows (2008, 2012, 2016) and Redhat Linux
Demonstrable knowledge of Microsoft Applications and Services (Active Directory, IIS, SQL, SCCM, among others)

Support Technician Resume Examples & Samples

Troubleshoots desktop systems and network issues in a heterogeneous environment
Works on problems where analysis of situations or data requires a review of a variety of factors. Exercises judgment to determine appropriate action
Utilizes the appropriate computer system diagnostic tools, vendor manuals and internal documentation to Monitor application and network status to determine probable cause and corrective action
Ability to work independently or in a team and provide quality output with minimal supervision/direction
Provide superior customer service in handling customer inquiries, problems and complaints, as well as processing all customer inquires in a timely and efficient manner. Two-thirds of customer contact comes from telephone interaction. One-third of customer contact comes from e-mail interaction
Establishes the priority of problems and requests to meet Service Level Agreement (SLA) requirements
Communicates highly technical information to both technical and non-technical personnel
Creates and maintains documentation on technical procedures within a technical knowledge base application
Participation in 7x24 rotating support schedule is required and travel up to 25% can be expected
Working at a technical Help Desk or in a System Support position
Utilizing automated tools for tracking and monitoring support activities
Analyzing support activities through use of automated tools to identify trends in problem resolving metrics

Store Support Technician Resume Examples & Samples

Maintain and update inventory (inbound and outbound) of hardware components, and ensure asset management application, SharePoint, is updated with location of asset
Responsible for ensuring company assets are authorized for release
Stage hardware for distribution according to established guidelines
Assist Windows support team with image deployment
Provide a single point of contact for the stores in support of hardware repair services
Troubleshoot, prioritize and provide end user support for store hardware and network Tier 2 trouble tickets
Perform basic troubleshooting tasks. Follow established guidelines to accomplish tasks and solve routine/non-routine problems
Troubleshoot equipment malfunctions and correct them as directed by computer operation manual or Lead Store Support Specialist. Repair, clean or replace equipment as needed
Ensure quality customer service is provided at all times and refer more complex user problems to appropriate support groups for follow-up and resolution
Identify chronic occurrences in reported technical issues, and notify management of increasing trends, unusual activity or repeated activity
Brief customers as well as management on the status of current resolution efforts
Provide on-going training and documentation to service desk
Performs other related duties as assigned by supervisor

Support Technician Resume Examples & Samples

KNOWLEDGE/SKILLS/ABILITY: General knowledge of Rackspace product portfolio and associated technologies along with a general understanding of Linux or Windows. Demonstrates basic problem solving skills, computer fundamentals, and the ability to identify customer needs and identify the solution or refer the issue through the appropriate channels. Uses good written and verbal communication, customer service and time management skills. Good ability to handle multiple tasks and prioritize work in order to maintain required productivity levels. Ability to touch type 30 – 40 wpm. Due to the 24x7 operations of the business, must be able to work a flexible work schedule, which may include nights, weekends, holidays, etc. Demonstrated ability to consistently provide FANATICAL support
JOB COMPLEXITY: Provides a world-class services experience by handling level-appropriate customer requests. Provides basic troubleshooting of Windows and Linux systems, identifies customer issues and either resolves the issue directly or escalates the issue. Creates and maintains customer loyalty by efficiently managing customer issues in an effective, professional manner. Responsible for ticket routing, alert monitoring, service scheduling as well as various other administrative tasks
SUPERVISION: Requires direct supervision
EXPERIENCE/EDUCATION

Deskside Support Technician Resume Examples & Samples

Troubleshoot technical problems from software to hardware, such as Laptops, Desktops and Printers
Perform IMAC related tasks as assigned (e.g., hardware or software upgrade) including data migration
Resolve reported incidents in the software & hardware environment
Maintain an asset database and track changes
Escalate unresolved issues to internal teams
Maintain incident management system with up to date information on ticket progress
Complete assigned tickets in timely manner within the Client SLAs
Good communication skills and problem solving skills
Experience refreshing / reimaging machines
Ability to perform root cause analysis
English knowledge
Ticketing system experience a plus (i.e. ServiceNow, Maximo)

Deskside Support Technician Resume Examples & Samples

Prioritize workflow on a daily, weekly and monthly basis
Attend, facilitate and/or research training to increase skills applicable to job position and workplace issues
Facilitates the change management resolution process both internally and with customers
Maintain a current knowledge of advancements in Information Technology
PC and/or compatible computer with printer
IPads – basic configuration, software installation and wireless network setup/connectivity
Desktop and Laptop PCs; Network and Local Printers
Various office equipment: FAX, Copier, and Phone System (Multi-Line Telephone and Voicemail)
Various peripheral computer equipment, i.e. modems, ZIP drives, scanners, etc
UPS (Uninterruptible Power Source)
CD Towers
Wireless network – basic troubleshooting
General knowledge of the following software: MS Office; MS Access, preferred
All Microsoft Windows workstation Operating Systems
Deploy & Update Anti-Virus Software
Veritas – BackupExec
Remote Administration (PCAnywhere, Remote Administrator)
Other software programs may be required, as needed

Application Support Technician Resume Examples & Samples

Support and assist both our clients and internal teams in solving more complex technical issues by sharing your knowledge
Provide 2nd-level support to our clients and assist them in debugging and implementing standard and custom solutions
Identify and troubleshoot technical issues and escalate to 3rd line support when required
Deliver technical instructions and complicated solution descriptions in a professional and simple-to-understand mann
Work closely with other teams to ensure the successful delivery and integration of our standard and custom solutions according to the clients' needs and defined objectives
Communicate progress of issue resolution to the client and first line support in a timely manner
Escalate to line managers when an issue may impact the revenue and/or the relationship with the client
Hold internal training and knowledge sharing sessions on case resolutions with other team members
Work closely with product owners and managers to provide input on possible product improvements and assist in implementing and testing new features

Helpdesk Support Technician Resume Examples & Samples

Respond to requests for technical assistance via phone, electronically, in person and advise customer of the appropriate action
Diagnose hardware and software faults remotely (desktops, laptops, printers) and implement known solutions
Administer help desk software utilizing our incident ticket based system (Service Now) and redirect incidents to appropriate resources throughout the global IT team
Stay current with internal system information, changes and updates
Working knowledge of fundamental operations of relevant software and hardware
Experience of working in an international technical help desk/service desk environment
Active Directory experience an advantage

Deskside Support Technician Resume Examples & Samples

Manage overall service delivery in the Tokyo office as well as managing performance of other team members
Perform machine builds using the latest installation process
Attend team meetings at local, regional and Global level and keeping himself/herself and team informed of all relevant updates & information
Assist with the on-boarding and training of new staff as and when needed and providing management coverage for local office
Assist infrastructure teams overseas by providing remote-hands service for server/NW/storage equipment’s where needed
Good written and verbal communication skills (Japanese / English)
Ability to effectively prioritize tasks
Research, evaluate and work to implement new/evolving technology that will allow us to further enhance the support we provide our users over the year
Must have experience working in fast moving environments with high pressure situations
Must be able to demonstrate outstanding communication skills
Experience in leading a team and overseeing the performance of others working under their supervision
Strong knowledge of Microsoft products (Office, Internet Explorer, Windows)
Experience with Mobile device support eg iPhones, iPads, Android devices, Blackberry
Experience with HP Service Manager 9 would be considered an advantage
Experience working in datacenters would be considered an advantage

Deskside Support Technician Resume Examples & Samples

Provides hardware and software break-fix support to end users for tickets escalated from the Service Desk
Provides walk-in support to end users, supporting hardware and software issues. Re-images desktops and laptops, as needed, and deploys new equipment to end users
Retrieves equipment from departures to be re-imaged, reassigned, and updated in inventory
Monitors the Client Support ticket queue to ensure that tickets are addressed in a timely manner
Configures desktops for network access, Lotus Notes, and local printers. Configures and maintains network printers to ensure security configurations are installed and maintained
Assists with IT Asset Management responsibilities, which include updating and modifying asset records
Performs advanced diagnostics, analysis, repairs, or replacement hardware for PC’s, laptops, and printers. Ensures equipment is properly maintained and patched. Follows set policies and procedures when assisting clients to ensure proper handling of requests
Assists end-users and IT specialists by phone and email with first-level technical support; works to resolve incidents at the Tier I level. Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I support
Works with Tier II and other groups to resolve technical problems
Provides timely responses to client and management requests
Gives status updates on such requests on a regular basis

Field Support Technician Resume Examples & Samples

Post-Secondary education in Electronics Engineering
Basic Networking experience
Basic knowledge of IP communications and troubleshooting
6 months – 1 year experience in diagnosis and troubleshooting systems
Ability to perform routine troubleshooting/bug verifications uses standard diagnostic tools
Good communication skills in the English language. Ability to use the computer, soldering iron and multimeter
Ability to speak Spanish/French is a definite asset
A good working knowledge of Microsoft programs including Word, Excel and Outlook (required)
Ability to work both as an individual and in a team environment to resolve customer issues
Valid driver’s license and passport are required, business travel could be required anywhere in North America
General knowledge of company products and processes
Experience in security, telecommunication or other service-based industries an asset

Lab Support Technician Resume Examples & Samples

Perform routine lab activities including defrosting freezers, Monitor and add water to incubators, Refill & clean water baths, Refill ethanol bottles in tissue culture rooms. Bleach and empty waste containers as needed
Monitor satellite accumulation areas (chemical hoods) for timely disposal of chemicals through Waste Mgmt Vendors
Organize & wipe down storage shelves in cold rooms, remove expired reagents
Schedule monthly calibration of CO2/humidity of the tissue culture incubator
Store and serve as point of contact for packages on ice/dry ice
Run simple maintenance on selected laboratory equipment
Submit requests (on behalf of the scientists) for instrument repairs
Monitor Central inventory center and work with vendor to optimize organization
Order & Restock media, instrument buffers, Cold room inventory, agar plates, supplies, solvents & chemicals within authorized limits on behalf of the scientists
Monitor, order and replenish safety glasses dispensers for assigned labs
Coordinate shipping between customer sites Deliver samples to the shipping department daily

Field Support Technician Resume Examples & Samples

Travel will be required at times to support the installed solutions and for
Knowledge of the upstream oil and gas industry, familiar with exploration,
The noise level in the work environment is usually moderate; however, field
Building AC/Heating systems is a typical “closed loop” system
Field locations may range in temperature of below zero (0) to above one

Product Support Technician Resume Examples & Samples

Interface with Polycom's Certified Service Partners, external customers and internal sales team
Provide best in class technical support via a telephone queue, over e-mail, and through web forums to address technical challenges involving Polycom's suite of products and solutions
Troubleshoot and resolve technical challenges by employing comprehensive problem analysis and customer service skills. This troubleshooting involves addressing communications in both LAN and WAN based IP environments
Document accurate and detailed descriptions of problem descriptions, troubleshooting activity, and resolution data in the customer relationship management database system
Gather, review and record any pertinent log files, traces, configuration, environmental information, and network topology data. This data will be used to analyze the problem at hand, and synthesize solutions for the customer
Utilize historical information gathered while resolving support requests to develop and submit technical articles to the centralized Polycom knowledge base
Work in collaboration with members of the wider support team to develop one another technically
Receive and eventually develop peer-to-peer training in appropriate Polycom products and the specific ways they are integrated into larger networks and complex solutions

Product Support Technician Resume Examples & Samples

Excellent customer service, oral and written communication skills
5+ years of experience working in Helpdesk, Desktop Support, or other directly related role
Familiar with basic networking concepts and troubleshooting using command line tools
Advanced troubleshooting and multi-tasking skills
Ability to communicate technical information to nontechnical users
Ability to provide troubleshooting and configuration assistance via email and over the phone
Must be able to work independently and troubleshoot problems without supervision or assistance
Strong interpersonal skills, you will be directly interacting with other employees on a daily basis
Working knowledge of current software and tools used by Company (MS Office products, Adobe, Webex, RingCentral, Box, Okta)
Multitasking skills and ability to work in a high stress environment

Helpdesk Support Technician Resume Examples & Samples

Excellent customer service, oral and written communication skills
5+ years of experience working in Helpdesk, Desktop Support, or other directly related role
Demonstrated experience configuring, installing, and resolving problems with all Windows OS platforms along with Mac OS X operating systems and general desktop applications (MS Office)
At least 3+ years working with Active Directory, in a Windows Domain Environment
Demonstrated experience configuring, upgrading, and diagnosing problems with desktop and laptop hardware
Familiar with basic networking concepts and troubleshooting using command line tools
Ability to communicate technical information to nontechnical users
Ability to provide troubleshooting and configuration assistance over the phone
Must be able to work independently and troubleshoot problems without supervision or assistance
Strong interpersonal skills, you will be directly interacting with other employees on a daily basis
Skill in organizing resources and establishing priorities
Working knowledge of current software and tools used by Company (MS Office products, Nitro, Adobe, Webex, RingCentral, Box, Okta)
Ability to proactively identify tasks that need to be done
Multitasking skills and ability to work in a high stress environment

Systems Support Technician Resume Examples & Samples

Provide basic sales and product support
Provide National Accounts support with special projects
Document cause and result of calls contributing to group knowledge base
Contribute to new procedures and updates as needed
Provide support on router configuration diagnosing problems
Provide basic support networking issues
3 to 5 years work related experience as alarm technician or TycoIS sales representative
Advanced understanding of security and video systems

Support Technician Resume Examples & Samples

Provide superior customer service to internal and external clients, customers, and patients
Responsible for providing first level support including maintenance, updating, modification, troubleshooting, and assessment of all supported hospital and branch office computers, printers, and other peripheral devices
Review assigned calls in the call tracking system and take appropriate action to resolve issues. Ensure that all tickets are updated with information in a timely manner
Prioritize and escalate problems within given guidelines
Utilize stored information and documentation to help resolve issues
Demonstrate the ability to work with moderate supervision and direction
Responsible for executing moves, adds and changes of PC and Printer equipment
Maintain a clean and orderly workplace, organizing and properly disposing of hardware, software and miscellaneous items in accordance with hospital, departmental and enterprise standards
Provide regular on-call duties as scheduled
Maintain a flexible schedule in accordance with the needs of the department. Occasional after hours and weekend work to cover shifts. Responsible for covering some shifts alone
Conform to all departmental and enterprise standards, policies, and procedures
Provide setup and installation services for networked devices using Steward's standard operating procedures and asset management procedures
Add/modify devices to the network in compliance with the Steward standards
Participate in the execution of large deployment projects and/or departmental moves
Develop an understanding and awareness of the enterprise, including its objectives, design, strategies, departmental initiatives, staffing and the roles of key players in the organization
Maintain proper shift coverage for answering calls
Occasionally lift and carry supplies and equipment weighing up to 30 pounds
Travel to other sites required
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
Commits to recognize and respect cultural diversity for all customers (internal and external)
Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed
Ability to follow direction
Ability to express ideas concisely and clearly, orally and in writing
Ability to effectively prepare presentation material and present information to IS staff, management, hospital and public groups
Ability to read, analyze and interpret applicable technical documentation, system reports, software licenses and contracts

Systems Support Technician Resume Examples & Samples

Associate’s degree in a related IT discipline and at least three years of practical experience in a related area. 5 years of relevant experience may be substituted for education
At least 2-3 years of experience administering network and system services with a focus on managing enterprise-level TCP/IP networks and Windows servers
Proficient in tasks such as analyzing log files, managing user accounts and groups, configuring security, setting up mail/Active Directory/DNS services
Understanding of common network protocols and operating systems along with their relevant security issues
Certifications with industry vendors (e.g., Microsoft, VMware, Cisco or similar)
Citrix XenDesktop or XenApp experience

Technical Support Technician Resume Examples & Samples

The Technical Support Specialist responsibilities are outlined as follows
Ensure the test environment is in working order and configured according to the standards set by the Department of National Defence
Ensure the Integration/Development environment is in working order
Assist with managing the LCSS LTSSC Software Support Facilities (SWSF), in terms of schedule, usage, and supporting documentation
Provide DND and their representatives, guidance for the setup and configuration of their LCSS hardware and software environments
Provide the LCSS LTSSC Integration team assistance for the build of the integration products such as Base Image and Virtual Servers
Prepare reports on user and technical feedback
Working with the customer to ensure that they understand the lab configurations as they are being tested
Working with the Integrated Support Manager and the Customer to ensure they have the level of support they require for engineering exercises
Secondary Point Of Contact for GFE assigned to the Thales Labs
Work with PMO to address the needs of Thales for GFE
Secondary POC for Scheduling / Activities / Configuration of Thales Ottawa Labs
Provide guidance to the members of the Engineering Support Team; and
Assist with maintaining Lab diagrams, SWSF SharePoint site, and software license tracking

Support Technician Resume Examples & Samples

Support Range Department operations and Information Assurance (IA) activities
Support the facility managers and members of the Range Department as requested
Exercise personal initiative and demonstrate ingenuity in handling Range Department support
Document problems encountered during task execution
Assist fellow Range Department facility team members in the performance of their tasks as required to satisfy project requirements
Assist scientific/engineering/technical personnel on-site or visiting Range Department facilities as required
Advise team members of project status as needed
Attend meeting and training as required
Possess an understanding of tasks required to provide range Time Space Position Information (TSPI) hardware support
Possess knowledge about GPS-based hardware, data link and software currently utilized to support range test operations
Provide parts listing of required repair parts for customer approval and ordering
Ability to perform work in harsh environments such as desert or remote locations and test sites
Able to travel when required by the mission
Demonstrate flexibility, persistence, and patience in accommodating the complications caused by the lack of available components and delivery delays

Field Support Technician Resume Examples & Samples

Responsible for resolution of Tier 1 and Tier 2 level IT service requests and incidents a professional and timely manner, with proper follow-up and communication protocol
Provides support to end users on a variety of issues and responds to telephone calls, emails, ticketing system and personnel requests for technical support
Troubleshoots/diagnoses and repairs multiple types and computer equipment, from desktops to laptops and associate peripherals
Responsible for supporting departments that are in the public safety area
Incidents and service requests require the ability to following technical documentation, track issues, and monitor problems to ensure a timely resolution
The ideal candidate will work well as part of a team and have the ability to work with minimal supervision
Strong customer focus with a desire to exceed in customer service
Experience working in a fast paced, stressful and challenging direct customer support role
Experience using a ticketing system
Local and network printers
LAN/WAN and basic network troubleshooting
Microsoft Office Suite and Windows Operating Systems
Air cards, MiFis and wireless connectivity devices and applications
Troubleshooting and repair of laptops, PCs and their associated peripherals
Experience with SQL and scripting
Strong organizational skills and the ability to work on multiple tasks simultaneously
Strong interpersonal skills, including strong verbal and written communication skills, and excellent listening skills
Attention to detail and a high level of accuracy is extremely important
Ability to work as part of a rotating on-call pool
3-5 years of experience working in a direct hands-on support role
Experience working with Windows 7-10, MS Outlook, MS Office (Word, Excel, Access, Power Point), MS SQL, MS Exchange, Active Directory, Firewall/VPN connections
Experience with Power Shell
Basic knowledge of air cards and wireless connectivity
Basic experience and knowledge of RF
Basic experience and knowledge of electrical wiring
Basic experience and knowledge of reading and understanding wiring schematics

Field Support Technician Resume Examples & Samples

Point of escalation for troubleshooting of our products and services. Ensure dealers are adequately supported for service and installs when assigned by the Field Support Team Lead
Rapid reaction to escalated and customer down issues and maintain a high level of professionalism at all times
Own the customer issue to resolution and complete service documents
Independently service products across 2 or more brands
Travel throughout North America to service customers and/or dealer partners
Provide feedback to territory FST Level 3 regarding service/installs completed within respected territory
Independently install products across 2 or more brands
Assist training lead during company sponsored training
Complete Field Service Reports in accordance with field service work instructions
Approximately 70% travel required
Leadership – Must be able to listen and respond to customer needs
Teamwork – Must be willing and able to work closely and effectively with other departments, peers, etc
Customer Focused – Intermediate face-to-face etiquette, effective communication and active listening
Results orientation – Must consistently deliver results
Communication – Must be able to effectively communicate in both written and verbal forms
Independence of Action – Works independently on complex tasks. Can successfully navigate grey areas
2 years of college or equivalent work experience
Minimum 2 years of experience in advanced troubleshooting KaVo Kerr Group imaging products in the field environment
3-4 years of troubleshooting and resolving issues related to Windows operating systems, file structure, permissions, hardware peripherals, databases, and networks
Advanced Microsoft Office skills
Proven ability to solve complex product issues across 2 or more KaVo Kerr Group imaging brands
Advanced MySQL and MAC OS knowledge a plus
Experience in managing multiple projects simultaneously
Must have completed training on and demonstrate competency with 2 or more KaVo Kerr Group imaging brands

Field Support Technician Resume Examples & Samples

Installs, configures and troubleshoots network cards and network connectivity software
Installs, configures and troubleshoots proprietary application software
Configures and troubleshoots network printing on client computers
Resolve issues in a timely manner
Ensure customer satisfaction with every interaction
Keeps customer informed of issues and provides update in status in ticket tracking system
Performs special projects as requested by supervisor
Escalates issues as necessary to other groups within the IT organization
Image capturing for computer deployments. Assist with branch server rollouts and maintenance
Review and assist with users Network drive space capacities
May be required to travel overnight
Basic understanding of networking and TCP protocol
Ability to install &troubleshoot operating system software
Ability to install hardware, peripherals and resolve hardware conflicts
Ability to handle multiple priorities and possess a high degree of flexibility
Ability to take initiative and work well under pressure
Good communication skills and team player attitude essential
Good Time Management skills
Strong communication skills and team player attitude essential
Strong Time Management skills
Windows (installation and troubleshoot)
Microsoft Office (installation and troubleshoot)
2 years desktop and Internet access support experience Required
3 years desktop and Internet access support experience
Ability to read and comprehend instructions, short correspondence, and memos
Ability to write technical correspondence, as well as explain technical issues to non-technical people
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other

Software Installation Support Technician Resume Examples & Samples

Requires limited supervision
Intermediate Unix/Linux System Administration Skills
Basic Database Administration Skills. (Preferred: IBM Informix)
Basic Understanding and Administrative Skills with Tomcat/Java
Basic Understanding of Network functions and configurations

Saas Support Technician Resume Examples & Samples

3+ years experience working in customer support or tech support environment
Virtualization Software
Network Load Balancing and Clustering
Network Services (DNS, IP, HOSTS, Routing)
Hardware Blades and SANs
Answer customer questions on application usage and administration
Log information into internal case tracking systems
Account management with our customers
1 - 3
3+ years experience in customer support or tech support environment. Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract.Want to create a job search agent? Send this job to a friend

Laboratory Support Technician Resume Examples & Samples

Dispense and track materials
Maintain/inspect logbooks and databases
Coordinate material procurement
Receive and login deliveries
Inspect storage locations
Inventory coordination
Import/export coordination
Maintain records and prepare quarterly reports
Manage and submit disposal records
Interface with regulatory officials as needed
Provide training/guidance as needed to researchers

Dedicated Subscriber Support Technician Resume Examples & Samples

Motorola Conventional
SmartNet,
Centracom
MCC Console systems
Secure Operations
ASTRO A7.x Digital systems and installation procedures

Eye Support Technician Perioperative Services Variable Shift Resume Examples & Samples

Sterile Surgical instrument processing and handling
General use, identification, care and assembly of surgical instrumentation
Basic principles and methods of decontamination
Medical terminology, anatomy and physiology as it relates to Ophthalmology as well as Sterile processing
Advanced instrumentation identification skills
Must be able to completely perform and evaluate standard performance monitoring tests for maintenance of eye instruments
Decontamination Satellite Room
Must be able to speak, read, and write in English

Support Technician Resume Examples & Samples

Technical administration support for all voice systems located throughout North America
Programming, configuration, and setup of telephone sets and adjunct equipment, feature buttons, coverage paths, speed dials, hunt groups, call-pickup groups, attendant console changes, etc
Creating, maintaining, and deleting of voicemail subscriber accounts
Coordination with outside vendors to complete Telecom MAC and wiring requests in a timely manner
Prepare system standards and process documentation
Maintain a high standard for customer support
Maintain a positive attitude, and project a high level of professionalism
Day to day setup and support of video conference calls
Obtaining quotes, processing POs and invoice as needed
Cost savings research and analysis
Provide periodic on-call support during non-business hours
Avaya PBX and Octel voice messaging certifications and/or experience supporting other vendor’s platforms would be considered a definite plus
Polycom Video Systems experience. Knowledge of the Polycom Real Presents and the RMX 200 systems would be considered a plus
Avaya call center administration and routing skills considered a plus
Proficient in using Excel, Power Point and Visio. Microsoft Project would be considered a plus
Experience with Voice Over IP deployments and related technologies would be considered a plus

Field Support Technician Resume Examples & Samples

Responds to initial technical support inquiries, resolves routine issues and refers more complex inquiries to senior Field Support Specialists
Sets up and utilizes specialized test and diagnostic equipment to isolate equipment malfunctions
Replaces defective units/components as appropriate at customer sites
May provide field support services to customers in solving problems incurred in the installation and/or operation of hardware/software products
May deliver pre and post-sales installation services at customer sites including installation, maintenance and repair of products and services to ensure all function properly
Ensures customer satisfaction by advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction
Responds to customer questions regarding operation and malfunctions of FIS and third-party products and equipment
May instruct customers in the operation and maintenance of the products/equipment
Serves as company liaison with customer on technical matters for assigned products/ equipment
May provide technical support services to customers including troubleshooting, problem resolution and diagnosing equipment interface problems during installations
Knowledge and understanding of hardware/software programs for the assigned products for which they are responsible
Knowledge of assigned product functions and their use within a financial institution operating environment

Clickshare Support Technician Resume Examples & Samples

Answer phones and/or emails professionally
Respond to customer inquiries
Handle and resolve customer questions, issues and complaints according to required service levels
Process RMAs, orders and do internal follow-up as necessary to ensure we deliver on our promises and any service level agreements
Identify and escalate priority issues
Route calls to appropriate resources and staff
Follow-up customer calls where necessary
Complete call logs
Complete call reports
Support creating activity reports on call center cases
Troubleshoot all elements of ClickShare install including hardware, software and networking issues
Ability to write knowledge base articles
Experience configuring managed switches
Experience troubleshooting proprietary systems with limited documentation
Fluency in English, written and oral
Exceptionally customer oriented, reliable judgment, problem solving skills
Excellent project management skills; ability to get things done
Ability to multi-task with exceptional attention to detail
Ability and motivation to take initiative as an advocate of our customers to others
Ability to clearly communicate actions necessary and to influence broad spectrum of stakeholders on behalf of the customer
Excellent interpersonal skills; able to work with many different teams and cultures
Self-starter with pride of ownership
Capable of handling medium to high levels of stress and retain resilience
Knowledge of IT service, Networking, software/hardware troubleshooting
Ability to produce quality deliverables
Expert computer skills (MS Office) and demonstrated comfort with computer and other hardware (i.e., servers, switches, etc)
Advanced knowledge of IP and experience with local area networks (e.g., set up and configuration)
Ability and means to travel on a flexible schedule as needed; proof of liability and property damage insurance on vehicle used. Approximately 10% travel
Ablility to lift up to 50 pounds as needed
Associates degree in IT or Electronics or equivalent training
2-3 years of experience in customer service, technical services support, IT and/or Networking support
Familiarity or demonstrated comfort using call center and ERP tools (e.g. Salesforce.com)
Electronics experience a plus

Field Support Technician Resume Examples & Samples

1 year mechanical experience, or mechanical aptitude along with knowledge of the PeopleNet systems and hardware
Proficiency in Microsoft Word, Excel
Troubleshooting Experience

Product Support Technician Resume Examples & Samples

College degree or comparable work experience required
Construction industry experience specific to Piping, Electrical, or HVAC installation/estimating 2 - 3 years preferred but not required
1 - 3 years working in customer support or call center preferred
Critical thinking and problem solving skills a must
Analytical and intuitive (capable of following logic and then making the intuitive leap to a solution or root cause)
Ability to think in terms of abstract ideas
Strong communication skills, written and oral
Strong troubleshooting ability with general computer systems
Customer oriented with strong desire to take care of the customers' needs while following company procedures
High interpersonal/social skills
Capable, preferably thrives in high pressure/time critical environments
Ability to complete assigned tasks under stressful situations

Field Support Technician Resume Examples & Samples

Provide fast and efficient technical support to resellers and internal Trimble teams
Gain and keep a high-level knowledge of Trimble's on-machine and off-machine products
Provide training, job site installation and troubleshooting
Work closely with resellers, product management and development teams to solve product issues
Create technical notes and documentation
Good verbal & written English skills
Mechanical skills (ideally with heavy civil machinery)
Effective analytical and problem-solving skills
Capable of working independently and in a team-based environment
Able to communicate clearly, both verbally and in writing
Computer literacy and competency
Familiarity with the Trimble machine control product portfolio is an advantage
Willingness and ability to travel within the Europe, Middle East & Africa region and the United States (sometimes at very short notice)
Work experience on construction sites is an advantage
Fluency with German or other European languages is desirable
Bachelor of Science degree in Mechanical Engineering or a Construction Management (Mechanical) curriculum; OR a minimum two years industry experience in a Technical Support environment with two year degree or equivalent education in a relevant field

Telephonic Medicine Support Technician Resume Examples & Samples

Coordinates all logistics activities in telephonic medicine center
Functions as key coordinator for all repatriation activities
Orders ambulances and beds
Handles assignment of incoming messages from members to appropriate staff
Answer phones and route calls appropriately
Document patient information in KP HealthConnect
Assist with Quality Assurance activities as necessary, including chart review, data entry and other tasks
Reviews ambulance claims using prudent lay person guidelines to determine payment of pended ambulance claims
Assists with managing and problem-solving issues that arise between KP & AMR/Pathways regarding transports
Creates pre-authorizations in claims system for members in outside hospitals
Manage on line computerized on call system and requests for call schedule
Answer TTY phone
Assist in making follow up appointments for members as necessary
Remain current and up to date on Medicare guidelines pertaining to coverage of medical transportation
Position requires working over the phone in highly stressful situations and with interruptions
May be required to lift, bend, and sit for prolonged periods of time

Telephonic Medicine Support Technician On Call Resume Examples & Samples

Coordinates all logistics activities in telephonic medicine center
Functions as key coordinator for all repatriation activities
Orders ambulances and beds
Handles assignment of incoming messages from members to appropriate staff
Answer phones and route calls appropriately
Document patient information in KP HealthConnect
Assist with Quality Assurance activities as necessary, including chart review, data entry and other tasks
Reviews ambulance claims using prudent lay person guidelines to determine payment of pended ambulance claims
Assists with managing and problem-solving issues that arise between KP & AMR/Pathways regarding transports
Creates pre-authorizations in claims system for members in outside hospitals
Manage on line computerized on call system and requests for call schedule
Answer TTY phone
Assist in making follow up appointments for members as necessary
Remain current and up to date on Medicare guidelines pertaining to coverage of medical transportation
Position requires working over the phone in highly stressful situations and with interruptions
May be required to lift, bend, and sit for prolonged periods of time

Helpdesk Support Technician Resume Examples & Samples

Prioritize, maintain and resolve helpdesk requests while meeting Service level Agreements
Manage the inventory of software and hardware materials
Prepare, configure, and deploy desktop computer systems including imaging computers and maintaining image library
Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity
Work with vendors when necessary to resolve technical problems with hardware and software
One to two years of experience in a Helpdesk environment is required
Experience working with troubleshooting various operating systems, hardware configurations, and software applications
Microsoft certifications or enrollment in IT related courses with an accredited college or technical school required
Must be detail-oriented, accurate and well organized
Excellent oral and written communication skills, interpersonal and organizational are required
Ability to work independently and efficiently to meet deadlines and established response times is essential
Ability to establish and maintain a good working relationship with other professionals in order to provide support and resolve issues is a must
Must be able to remain flexible with changes in priorities for various task and project assignments
Conversion opportunity may become available based on performance and business needs
Ability to obtain and maintain a security clearance, if necessary

IT Site Support Technician Resume Examples & Samples

Manage or escalate Service Desk requests in a timely manner
Provision, configure and support IT equipment and peripherals
Provide an effective support service to on site and remote users
Process new user, termination, and account change requests
Ensure adherence to all applicable policies, processes and SOPs
Provide support for enterprise applications and network related issues
Order and track supplies, carry out asset management & dispersal
Work with various vendors as needed to support site specific services
Create and maintain all required documentation
Advanced support of site-specific ERP, CRM, or database systems
Able to independently identify, evaluate and resolve diverse support issues
Occasionally works after-hours or travels to other sites, as needed
Ensures all solutions adhere to applicable change control requirements
Able to organise workload and adapt to changing business needs
Strong customer service orientation, able to manage a diverse client base in a positive and professional manner
Able to combine strong analytical skills, technical knowledge and communication skills to provide excellent customer support
Understands and adheres to Quality Management System requirements
Able to undertake occasional travel as needed

Site Support Technician Resume Examples & Samples

High School Graduate / GED Required
Climb multiple flights of stairs to access the top of tanks, buildings, and process equipment
Work in all types of weather (heat, humidity, cold, etc.)
Ability to climb multiple flights of stairs with tools weighing 25 lbs
Must be able to perform duties requiring standing for extended periods of time
Bending and kneeling around process equipment for extended periods to conduct equipment rebuilds and repairs
Perform typical physical requirements found in operations such as repetitive pushing, pulling, and lifting motions
Climb step and extension ladders to access process equipment, working from scaffolding, and working in high places in excess of 100 ft. high
Mounting and dismounting a fork lift or man lift multiple times per shift
Working in confined spaces, or awkward positions may be necessary for extended periods. (This could include sitting, lying on one’s stomach, back, or side, stooped over, stretching, or leaning around objects as possible examples)
Must be able to meet the requirements for respiratory protection as outlined in the Ludington Site Respiratory Protection Program
Ability to work around chemicals such as hydrochloric acid, calcium chloride, magnesium hydroxide, sodium hydroxide, lubrication oils, greases, and chemical cleaning agents
Ability to wear all required PPE

AV / VC Support Technician Resume Examples & Samples

Working with a team of IT/AV support engineers across multiple physical locations
Contributes to large or cross-functional projects that span multiple departments
Works autonomously and demonstrates good business judgment
Represents the team to customers and team members within department
Setup of AV equipment including microphones/speakers and projectors/screens for live events at off-site venues
Advanced troubleshooting skills in a multi-user high pressure environment
Understanding of concepts such as packet loss, SIP, H323, HDCP, and DHCP
Experience with video conferencing hardware
Ability to read AV system wiring diagrams
MAC and Windows troubleshooting skills
Bachelor's degree in AV or IT related field
Experience with Creston AV systems and Cisco video conferencing
Ability to manage high priority projects
Previous experience in a corporate environment
Working with an internal ticketing system
Certified Technology Specialist (CTS)

AV Support Technician Resume Examples & Samples

AV room furniture setup/strike and straightening including tables, chairs, lecterns, pipe and drape, easels, and other equipment as needed or directed
Video conference operation Polycom VTC and CISCO/Tandberg VTC experience
Accept/Decline customer invites sent via Outlook/Exchange
Properly and safely load and transport conference tables/chairs/AV equipment between rooms and buildings as required
Provide customers with alternative AV room scheduling options as needed, moving meetings in a polite and professional manner when needed
Work effectively and productively with all AV team members
Work professionally with all levels of the organization
Keep desk and storage areas neat and organized at all times
Garbage/Recycle removal and cleaning of dry erase boards, furniture, floors, walls and windows within AV rooms as needed
Promote teamwork at all times
Analyze then establish new AV/DV processes and/or improve existing processes, to bring efficiency, productivity, and positive experiences to the Client’s awareness
Provide productive feedback and process improvement ideas to the team
Strong knowledge of a range of AV equipment
Excellent fault finding skills
Positive, ‘can do’ attitude with a friendly and personable demeanor
Responsible for coordinating and planning event delivery in presentation rooms on site
Ensure that reporting facilities are in place so that fault failures and equipment maintenance are recorded

Support Technician Resume Examples & Samples

Provide Help Desk level-1 and level-2 support for WWE workstations, laptops, printers, peripherals and other computer-related devices
Support and coordinate with system level-3 support and business application departments, including supporting the System Administrators to ensure systems availability
Participate in managing the volume of incoming calls to the help desk via both telephone and e-mail, ensuring courteous, timely and effective resolution of end user’s issues
Experience in supporting iPhone/iPad devices within a Microsoft Exchange environment
Hands on support for the Desktop/LAN environment
Participate in monitoring and maintenance of system key process improvements
Manage user account and the Active Directory database and integrity
Troubleshoot and resolve system hardware and software problems
Participate in moves, adds and changes as they relate to the WWE computing environment
Follow established policies, procedures and technology standards to ensure system availability and security
Maintain and manage AT&T and Verizon mobile accounts and proper documentation
Maintain and manage loaner policies for computer, peripherals and presentation equipment
Image and deploy standard WWE imaged computers
Occasional local travel and occasional on-call escalation support
Other IT related tasks as required
College diploma or university degree in the field of computer science and/or 3 to 5 years equivalent work experience
A+ and/or Network + industry certification
Microsoft Certification - MCP or MCSA a plus
Apple Certification - ACMT
Extensive knowledge in Microsoft Windows and PC Hardware
Experience with Apple products and Mac OSX
Specific knowledge in Microsoft Office Products and client applications
Experience in supporting iPhone/iPad devices within a Microsoft Exchange Environment
Familiarity with TCP/IP protocol
Hands-on hardware and software troubleshooting experience
Strong understanding and commitment to the IT organization's goals and objectives
Set consistently high standards in the areas of teamwork, cross team cooperation and collaboration and continuously exhibit a “can-do” attitude
Strong written and oral communication and interpersonal skills
Ability to present ideas in professional and user-friendly language
Highly self-motivated and self-directed with a keen attention to detail
Experience working in a team-oriented, collaborative environment
Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
Experience with Nimsoft/CSM, ServiceNow or another ticketing system a plus
Experience with Filemaker Pro a plus
Experience with Windows Imaging solutions a plus

Field Support Technician Resume Examples & Samples

Technologies and hardware used include: Windows 7 / 10, MAC OS, Bloomberg, Fidessa, IPC turrets, HP desktops, Blackberry’s, iPhones / iPads, Printers, Cisco VOIP phones, Lotus Notes, MS Office 2010 / 2013 / 2016, 365
In depth knowledge of Windows 7 & Windows 10
Scripting Knowledge (a plus but not a requirement)
Knowledge of IPC trading turrets
Knowledge of all desktop hardware such as HP pc’s, printers, Blackberry’s etc
Ambitious and willing to learn new technologies
Excellent communication, personality and presentation skills
Candidates must be able to work in a team environment
Willing to work off hours, long days and weekends as needed
Must have excellent decision-making and organizational skills, detail oriented, and the ability to work independently on assigned tasks

Technical Support Technician Resume Examples & Samples

Work in a technical support center in order to provide telephone assistance to corporate clients
Record incidents reported by clients, support the client through the problem resolution process - Escalate the incident to a higher level, if applicable
Work in close collaboration with specialized technical teams. Training specific to CGI will be provided

Application Support Technician Resume Examples & Samples

Compare application arguments with existing/running configuration and determine changes made via the User Interface
Identify components such as data sources, network, hardware, reverse proxy, service bus, web application server, etc
Respond to Customer, and Customer external client, queries about specific application results, or data
Respond to requests for research regarding data, or the interaction of the data and within the Application
Provide configuration information to create change ticket instruction
Participate in the Change Management process, attending the established weekly meetings and any other such meetings as requested by Customer
Retrieve correct instructions for tickets and expedite tickets at the time of urgency
Participate when required to join bridge calls regarding identified solutions to Incidents/Problems
Troubleshoot incidents that do not require any code changes in SDLC environments. This is limited to an initial check of log files and working with other teams for continued investigation and resolution
Escalate to appropriate Level 2 all unresolved problems/incidents
Participation in incident calls and represent the application team
Conduct troubleshooting activity by replicating the issue using internal URL
Conduct basic health checks e.g. Checking Application logs, JVM logs, application statistics, DB level checking for average response time, transaction count, event status, URL hitting, Test transactions; replicating the issue and making database connection tests
Identify methods to restore the service ASAP
Make updates with regard to incidents in all the reporting systems of the application
Participate in Customer’s annual disaster recovery testing by providing Level 1 support for the Applications as directed by Customer

Field Support Technician Resume Examples & Samples

Higher degree (Associate or Bachelor) or equivalent experience preferred
2 years of Video Conferencing background supporting Audio-Visual and/or IT systems, including experience with Polycom products and/or 3rd party video conferencing devices
Must be highly organized, detail-oriented, self-motivated and able to work with little supervision
Must have excellent verbal and written communication skills, including ability to train others
2 years of working experience with customer services in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills
Understanding of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting a plus

Application Support Technician Resume Examples & Samples

At least 2+ years of experience in the following areas
Previous industry experience software development
MySQL, MS SQL
TCP/IP Networking
Flexibility to work independently or as part of a team
Learning new things readily and without fear
High level of problems solving skills

Tandem Support Technician Resume Examples & Samples

1-3+ years of experience with a combination of Tandem Nonstop/OVMS/Transmission Control systems
Strong Technical knowledge of Large Midrange Batch & Console operations
Ability to follow policies and procedures; attention to detail
Strong problem solving skills and decision making ability around complex problems

100

Appplication Support Technician Resume Examples & Samples

Compare application arguments with existing/running configuration and determine changes made via the User Interface
Identify components such as data sources, network, hardware, reverse proxy, service bus, web application server, etc
Respond to Customer, and Customer external client, queries about specific application results, or data
Respond to requests for research regarding data, or the interaction of the data and within the Application
Provide configuration information to create change ticket instruction
Participate in the Change Management process, attending the established weekly meetings and any other such meetings as requested by Customer
Retrieve correct instructions for tickets and expedite tickets at the time of urgency
Participate when required to join bridge calls regarding identified solutions to Incidents/Problems
Troubleshoot incidents that do not require any code changes in SDLC environments. This is limited to an initial check of log files and working with other teams for continued investigation and resolution
Escalate to appropriate Level 2 all unresolved problems/incidents
Participation in incident calls and represent the application team
Conduct troubleshooting activity by replicating the issue using internal URL
Conduct basic health checks e.g. Checking Application logs, JVM logs, application statistics, DB level checking for average response time, transaction count, event status, URL hitting, Test transactions; replicating the issue and making database connection tests
Identify methods to restore the service ASAP
Make updates with regard to incidents in all the reporting systems of the application

101

Processing Support Technician Resume Examples & Samples

Perform all of the following duties on a rotational basis in the processing area of the plant. This includes operating all systems, performing all quality checks, maintaining conformance reports
Troubleshoot processing systems that are not performing properly and take corrective action to ensure product quality while minimizing unnecessary downtime
Improve operations through individual and group problem solving and provide leadership in solving problems on the floor and in meetings
Participate in site action circles and focus groups as appropriate
Train other associates in operation of all areas and systems
Ability to work 12 hour rotating shifts
Ability to work under variable conditions such as heat, cold, high and /or confined spaces
Ability to travel up and down stairs, repetitively
Ability to do repetitive bending and twisting

102

Call Centre Senior Support Technician Resume Examples & Samples

Build a customer service oriented user relationship, demonstrating commitment and instilling confidence by investigating, resolving and/or escalating problem situations reported by their customers
Provide support in dealing with unique problem solving issues for At Home agents at a National level
Represent the ACCC and Scotiabank in various technical support discussions, projects and system upgrades within the responsibilities of a first line support technician. This will include participating in the technical implementation/support/planning for the site for the implementation of new software/systems/equipment/technical procedures and upgrades/enhancements
He/She is responsible for the set-up, configuration and maintenance of all personal computers, laptops, printers and other peripheral equipment, including set up and relocation
Minimum of 2 years of experience in the I.T. industry
He/She must be Customer focused with well developed interpersonal, listening, communication and negotiating skills to deal with staff at all levels, including clerical, supervisory/management, IT&S, other key internal and third-party vendors
Good time-management skills, able to work on multiple assignments and be adaptable to changing priorities
Able to quickly identify, document and resolve problems on an ongoing basis and must understand the scope of all problems in order to determine the level of escalation, if necessary

103

Support Technician Resume Examples & Samples

Minimum 1 year experience in MIS in a Helpdesk environment
Competent troubleshooting and problem solving skills
Competent in PC computing, network connectivity, VPN connectivity via Cable modem or DSL, Wireless connectivity, Microsoft Office, Outlook, application support, Windows 7 and newer operating systems, Basic Active Directory account administration a plus

104

Support Technician Resume Examples & Samples

Associates degree in Computer Information Systems or related field or equivalent education and experience
At least 1 year of experience in telecommunications infrastructure or related field
Ability to troubleshoot and solve hardware and software issues in a timely manner
Ability to take direction and work with a very minimum amount of supervision
Ability to adapt to fast changing tasks that come up
Experience with Microsoft Active Directory and Exchange
Excellent working knowledge of Microsoft operating systems
Must exhibit good understanding of a large entertainment venue environment and how the business is affected by network changes
Must be knowledgeable of 24x7 operations
On-call duty, personal vehicle for Inter property travel required and reliable transportation
Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment. Strong interpersonal skills and the ability to create and maintain solid working relationships at all levels across the organization and externally
Strong cognitive understanding and development of policy and procedures

105

Support Technician Resume Examples & Samples

Labs layout design
Mechanical studies
Assets inventory
10 years minimum experience in the field of lab layout design
Expert in Autocad software
Knowledge of Nokia equipments
Qualities expected : Good aptitude for teamwork, organization, autonomy, participation and coordination of working groups, good relationships
Basic English understanding

106

IdP Support Technician Resume Examples & Samples

Respond/react to CMS support tickets, adhering to internal SLA
Properly communicate ticket status to users and stakeholders
Provide daily maintenance of user lists
Provide general system administrative duties
Assist with configuration and testing of new SSO projects
Liaise with global helpdesk team for minor support requests (suspensions, OTP resets, etc.)
Support release cycle by performing basic feature validation (not QA, but another set of eyes on the system during UAT)
Manage new firm creation requests for DEMO and UAT environments (from templates using copy firm feature)
Assist in troubleshooting for customer issues
Provide admin support for customer portal firm
Provide reports on demand for management
Flexible to work in shifts/on call
MS Excel proficiency (must have)
Solid communication abilities, both written and verbal (including clear-spoken English – must have)
Ability to manage multiple projects/activities concurrently
General technical acumen
High comfort-level with new technologies/concepts (need a quick learner

107

Support Technician Resume Examples & Samples

Support the manufacturing operations to provide best in class operating performance and ensure safe working practices are adhered to by Cargill personnel and contractors
Daily running of logistics at the Brocklebank site to include rape meal out-loading and seed intake lab
Support operations for cover during plant shut downs, start-ups and long term absence cover
Maintain housekeeping of the plant including awareness of the Environmental Permit for the site and the operating conditions and limits within it; using Maximo system to report and track any maintenance issues or safety issues found during the shift; complying with audit and safety requirements
Ensure effective movement and handling of materials, products and chemicals across the operation
Ensure plant cleanliness and compliance with audit requirements
To undertake problem solving and decision making within the plant and within a self-managed, continuous improvement environment
Report and track any maintenance issues or safety issues found during the shift and through operator care
Flexibility is required to meet business needs and the ability to work different shifts to cover long term sickness and training
NVQ II/HNC in mechanical or chemical engineering, or process engineering
Strong experience within an industrial process environment
5 GCSE’s grade A-C (including English and Maths)
First aid qualified
Effective communication skills- verbal and written
Ability to plan and organise
Good housekeeping ability with the ability to clean and organise industrial areas
Experience of working in a self- managed team environment
The ability to work flexible shift pattern
Fork Lift Truck, Loading Shovel and or Bobcat Licenses would be beneficial, but full training will be provided
Knowledge of HACCP/ Environmental permits would be beneficial

108

Workstation Support Technician Resume Examples & Samples

Configure and maintain systems in accordance with established standard practices
Provide training and advice to end users regarding cyber security and best practices
Serve as a primary point of contact for IT services within the Lab community
Image, configure and install hardware such as desktops, laptops, printers, scanners, tablets and smartphones for Operations and scientific staff
Work with customers to identify, troubleshoot, and resolve issues with computers, software, operating systems, peripherals, providing user training where needed
Manage and execute small IT projects, such as software evaluations and implementations and infrastructure assessment, procurement and deployment. May include planning and scheduling, regular status updates, customer communication, and quality control
Build customer relationships, ensuring that all IT needs are being met, and making sure end users and their management are satisfied
Educate users regarding the use of standard software such as Google apps, MS Office, Adobe Acrobat and other specialized applications through documentation and training
Promote and train users on cyber security policies and best practices
Participate and contribute in group meetings, technical discussions and process reviews that guide IT policy and standards for Berkeley Lab
Associate’s or Bachelor’s Degree or equivalent experience and a minimum of 1 year related experience or the equivalent combination of education and experience
Strong interpersonal communication and written communication skills, with a demonstrated ability to convey technical information through well-written and concise documentation
Excellent customer service, organization and time management skills
Experience managing and troubleshooting computing hardware such as desktops, laptops, tablets, smartphones, printers and scanners
Knowledge and troubleshooting experience with

109

Technical Support Technician Resume Examples & Samples

Owner of Technical Support processes within assigned production area
Ensures that production processes may be conducted safely
Works closely with Production staff to ensure that the production plan is met
Conducts basic analysis of process performance metrics and takes action to increase process capability
Assists with the troubleshooting of process problems and implements solutions which reduce downtime and minimize maintenance costs
Monitors process equipment performance to identify potential errors and implements solutions to eliminate reoccurrence of those problems
Facilitator or co-facilitator of process improvement projects
Participation in technology transfer projects, new process introduction, and production capacity expansions
Updating and auditing Bill of Material for assigned process area
Responsible for creation, validation, and maintenance of Production Work Instructions
Develops and updates process procedures to ensure that documentation is accurate and understandable
Provides technical support to the factory’s production and logistics functions concerning product documentation
Interfaces with all levels of management and employees to gather information and provide guidance for implementation
Develops and updates first and second line maintenance on equipment
Associate's degree or equivalent from a two-year college or technical school, with one year of wind turbine blade manufacturing experience; or three years wind turbine blade manufacturing experience
Knowledge of Internet software; Manufacturing software; Spreadsheet software and Word Processing software
Experience in a Manufacturing organization
Experience composing work instructions
Experience formulating and processing engineering change requests
Understanding of ‘lean’ principles preferred

110

Senior Support Technician Resume Examples & Samples

Take charge of different kinds of incidents, you will follow up these incidents and resolve them
Communicate with the others IT teams and keep them informed to help resolve incident (Development / Problem management Team and 3rd Level Support Team)
Communicate with the end users and heads of department to keep them informed of the status of their incidents
Assist the First Level Support Team by giving them detailed solutions that they can reapply
If necessary, provide short-term solutions to quickly restore the service (back to operational) and you will be solution minded as to provide long-term solutions to avoid incident recurrence
Chosen candidate will be involved in PM tasks
IT education
Interest in procedures and workflow
Good facilitation and communication skills
Ability to work in a demanding environment where flexibility is mandatory
Team Player / Talent to establish good relationships with other team
Good relationship skills
Service and support / Customer oriented
Aptitude for quick learning of technical and procedural topics
Ability to follow up on incidents and to set priorities
Excellent communication skills – English (fluent) & Spanish (as an asset)
ITIL certified
MS server
Exchange
Network (Cisco/Juniper)
Security (Cisco/Fortinet/other)
Office365
WiFi (Fortinet/Juniper/Cisco)
Backup
Telephony, Video Conferencing (will be an add value)

111

Stockroom Technician Instructional Support Technician Resume Examples & Samples

Chemistry, biochemistry, and related preparation of materials, including chemical solutions and reagents, for various laboratory courses and developing systems for maximizing facilities and equipment
The principles of providing support services
The common principles, methods, and techniques related to laboratory support for chemistry and biochemistry
The materials, supplies and equipment and their uses related to chemistry and biochemistry
Standard office equipment (computers, copiers, phones)
Fluency with standard office software packages such as MS Windows, Word, Excel and Outlook
Metric conversions and basic mathematical calculations
Demonstrated skills preparing chemical solutions and reagents
Skill with prioritizing tasks, accomplishing goals through collaboration and completing tasks on time all while still maintaining attention to detail and accuracy
Quickly learn the names, uses and care of common types of materials, supplies and equipment used in Chemistry and Biochemistry
Inspect materials, supplies and equipment to determine their suitability for various uses
Learn to adjust and/or make minor repairs on scientific equipment
Operate scientific or highly technical equipment and to interpret results
Plan activities and prepare schedules for providing stockroom services
Use methods, techniques and skills related to the discipline and prepare specialized materials, such as solutions, mixtures and other preparations following well-defined procedures
Read and write at a level suitable to perform the essential functions and responsibilities of this position
Perform duties as assigned
A Bachelor of Science in Biochemistry, Chemistry or related natural science
Full-time equivalent to two years of student assistant level experience providing support services for an instructional program in life science, including such activities as preparing, producing, dispensing, or storing materials, supplies, and equipment

112

Support Technician Resume Examples & Samples

Provide Help Desk level-1 and level-2 support for WWE workstations, laptops, printers, peripherals, and other computer-related devices
Coordinate with level-3 support and business application departments, assisting the System Administrators to ensure systems availability
Participate in managing support calls to the Help Desk via phone and e-mail, ensuring courteous, timely, and effective resolution of end user issues
Provide hands-on support for the Desktop/LAN environment
Participate in monitoring and maintaining system key process improvements
Troubleshoot and resolve system hardware and software incidents
Participate in moves, adds, and changes as they relate to the WWE technology environment
Follow established policies, procedures, and technology standards to ensure system availability and security
Maintain and manage AT&T and Verizon mobile accounts
Maintain and manage loaner policies for computer, peripherals, and presentation equipment
Image and deploy standard WWE-managed computers
Other related tasks as required
College diploma or university degree, preferably in Computer Science and/or 3+ years of equivalent work experience
A+ and/or Network+ industry certification
Microsoft (MCP or MCSA) and/or Apple (ACMT) Certification a plus
Extensive knowledge of Microsoft Windows and PC Hardware
Experience with Apple products and Mac OS
Specific knowledge of Microsoft Office Products and client applications
Experience supporting iPhone/iPad devices within a Microsoft Exchange Environment
Experience supporting a user base of more than 250 people
Familiar with TCP/IP protocol
Strong written and verbal communication and interpersonal skills
Able to present technical ideas in professional and user-friendly language
Able to effectively prioritize tasks in a high-pressure environment
Experience with Nimsoft/CSM, ServiceNow, and/or another ticketing system a plus

113

Deskside Support Technician Resume Examples & Samples

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
Installs, configures and troubleshoots desktop systems, workstations, servers and network
Maintains passwords, data integrity and file system security for the desktop environment
Communicates highly technical information to both technical and nontechnical personnel
Recommends hardware and software solutions, including new acquisitions and upgrades
May participate in development of information technology and infrastructure projects
May involve use of problem management databases and help desk system
Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience

114

Technical Support Technician Resume Examples & Samples

Provides advanced customer service and support
Install, upgrade, and configure customer-specific hardware and software
Performs advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware
Configures and maintains wireless mobile devices, including but not limited to Blackberries, iPhones and iPads
3 - 5 years of directly related experience supporting help desk operations

115

Technical Support Technician, Lead Resume Examples & Samples

Troubleshoots and supports Windows 7 operating systems, MAC OS, and advanced MS Office 2013 product issues, and other IT issues
Documents incidents with detailed break-fix steps and resolution in Remedy ticketing system
Communicates with customers in a professional and courteous manner
Accepts warm transfers from other technicians to continue remote support
Provides remote and on-site troubleshooting for hardware and software support
Instructs customers in use of equipment and software
Able to complete multiple simultaneous projects in a timely manner
Interfaces with infrastructure, network operations, database, and development personnel
Completes all corporate requirements in accordance with CACI

116

Technical Support Technician Resume Examples & Samples

Documents Incident with detailed break-fix steps and resolution in Remedy ticket tracking system
Provides advanced Customer Service and Support
Communicates with high profile customers in a professional and courteous manner
Performs installs, upgrades, and configures customer-specific hardware and software
Troubleshoots and supports Windows operating systems, MAC OS, advanced MS Office product issues, and other IT issues
Possesses the ability to complete multiple simultaneous projects in a timely manner
Interfaces with infrastructure, Network Operations, database, and development personnel

117

Technical Support Technician Resume Examples & Samples

Demonstrates excellent technical and customer relation skills
Performs a full range of servicing and repair service procedures including diagnostics, installation, updating of supported IT equipment
Performs basic connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions
Performs troubleshooting and repairs or replaces equipment components as necessary
Completes technical training on new equipment as assigned
Active Secret Clearance (preferred) or ability to obtain a Secret Clearance
8570 IAT1 compliance or ability to become complaint within 4 months of date of hire. 8570 IAT1 compliance is usually met by Comptia A+ or Security + certification
Must be able to lift 25 pounds
A good understanding of the Windows desktop environment to include the installation of software, drivers, and peripheral devices

118

Technical Support Technician / Help Desk Resume Examples & Samples

Provide technical back up assistance and step-by-step solutions to
CompTia Security + and Microsoft Server level certifications
Ability to troubleshoot and diagnose printers and BlackBerry

119

Support Technician Resume Examples & Samples

Take inbound phone calls from technicians requesting uploads and downloads, programming information into new or existing accounts in response to tech request or by scope of work
Generates field service work order requests when unable to establish remote DLL session
Resolves technical issues through research and investigation and responds back to appropriate parties via phone
Performs and issues confirmations when specialized downloads have been completed
Minimum one year technical support, or data processing/call-center experience preferred
Ability to perform technical research to resolve complex problems in various versions of security panels
Strong customer service and problem solving skills

120

Elavon Gateway Support Technician Resume Examples & Samples

Technical, trade or business certificate
Two to four years of experience in software content, internet and system administrator activities
General understanding of the technical aspects of telephony equipment, systems and vendor capabilities
Thorough knowledge and understanding of central server, personal/micro computers, peripheral devices, telephony and transmission
Well-developed understanding of the data processing environment and the impact to business functions when systems and/or applications are unavailable

121

Site Support Technician Resume Examples & Samples

Working on a team of 2-3 others on the Site Support team. This person will be in charge of the complete set-up of new and existing SPM branches
Responsible for managing the installation/set-up of desktops, laptops, etc
Responsible for working with vendors, technicians, and non-IT personnel to set up branches
The majority of this work will be done remotely (i.e. phone/email) however, there will be some traveled required
Project Management skills are desired
High level of customer service needed when interacting with users
Ability to not only communicate how to perform these installations/set-ups remotely but hands-on as well

122

Endpoint Support Technician Resume Examples & Samples

Works with team lead or senior team members to understand user’s Endpoint Support requirements
Documents requirements
Provides input during short-term Endpoint Support project/task planning efforts with team members
Documents discussion and agreements
Participates in the deployment of new or upgraded images, software and hardware for multiple endpoints
Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices
Follows established procedures for performing configuration changes, updates and upgrades
Performs repairs to hardware, software, and peripheral equipment, following design or installation specifications
Submits or updates configuration items within management tools
May participate in the unit testing for new deployments or new components and remediates problems
Provides feedback on new software performance and testing
Participates with Level 2 issue assessment and resolutions of problems
Diagnoses and resolves endpoint and mobile device hardware and software issues
Creates temporary solutions until permanent solutions can be implemented
Provides technical support to meetings that include video conferencing
Documents solutions to common problems and responses for frequently asked questions
Implements contingency plans including reliable backup and restore procedures, as needed
May participate in R&D POC efforts
May provide recommendations per customer feedback
Adheres to policies, procedures and standards
Supports IT inventory/asset management processes
May provide on-the-spot training to end users
General knowledge of commonly used applications and programs, such as Microsoft Office Suite, Adobe, alternate browsers
Working knowledge of latest operating systems
Ability to troubleshoot and support wireless and wired connectivity
Knowledgeable in the building, imaging and setup of new device deployments
Customer Service oriented, and capable of comfortably working in a fast-paced team oriented environment
Basic understanding of TCP/IP network protocols and services

123

Mac Support Technician Resume Examples & Samples

3-5 years of experience in technical support, experience with active directory from creating new users to being able to remote access and troubleshoot any issues
Strong communication skills- being on a service desk 1-3 years 25-40 calls a day
Experience with troubleshooting Mac software and hardware

124

Senior Support Technician Resume Examples & Samples

Provide face-to-face, first-line line support for end-users including senior executive staff
Serve as an escalation point for issues ranging from first to second line, for end-users from other offices/locations
Primary duties include the support and maintenance of workstations and laptops, printers, mobile devices, meeting room equipment, phones, and client-side support of server applications
Work closely with the rest of the IT team and assist with server application management
Automate manual tasks through IT administrave tools or scripting
Assist with GPO management
Peform general administration duties, procurement, and staff training as needed
Help maintain business data and archiving processes
Help manage backups and system recovery procedures
Contribute to and maintain system standards and SOPs
Analyze system logs and identifying potential issues
Support of an extensive SharePoint environment
Troubleshoot any reported problems escalated from the Helpdesk
A minimum of four years experience in first- and second-line support
Proven interest in IT and actively seeking to extend skills and experience
College graduate with proven interest in IT preferred
Experience of Active Directory account management
Experience of GPO and GPP management
Experience of Endpoint Security Controls
Experience using Windows Deployment Services
Experience using Windows Updates Service WSUS
Proven technical knowledge of Windows 7, 8, 10 and Microsoft Office products
Proven technical knowledge of meeting room audio and visual systems
Experience of Exchange 2010 and 2013 account management
Proven technical knowledge of desktop and server hardware
Experience of backup and restore technologies and methods
Must have excellent technical problem solving and troubleshooting skills, including identifying and addressing performance problems, system defects, hardware issues, etc
Must be able to work independently and collaborate effectively in a complex environment with multiple teams
Must have excellent written and oral communication skills, including the ability to conduct training or presentations to teams and to internal customers
Must be able to break down complex technical topics into common language understandable by non-technical/business oriented audiences
Must be confident and comfortable supporting senior executives
Must be able to train and mentor more junior support staff to aid their career progression and improve knowledge sharing
Must have excellent organizational skills, follow-through, and be proactive and detail-oriented

125

AV Support Technician Resume Examples & Samples

Properly and safely load and transport conference/AV equipment between rooms and buildings if required
Ensure AV room cleanliness in conjunction with Building Operations
Depending on Building Operations availability, some AV room furniture setup/strike and straightening including tables, chairs, lecterns, pipe and drape, easels, and other equipment as needed or directed
Conduct frequent AV/VC equipment setup/strike tasks, as well as basic troubleshooting and operation
This is a very physically active job; employee must be able to lift 22.5kg (50lbs) and move equipment multiple times per day, be comfortable standing and/or walking frequently, and practice good safety habits
Excellent organizational skills with the ability to multitask and attention to detail
Ideally you will be degree educated and hold professional qualification relating to AV or IT technologies and be able to meet the basic qualification requirements

126

Itsc Support Technician Resume Examples & Samples

5 years of technical support experience within a diverse user community, preferably using remote and knowledgebase tools
A+ Certification (CompTIA A+ 220-801)
CompTIA A+ 220-802 (to be completed within 12 months of start date)
Apple Certified Associate certification (within two OS levels)
Dell Technician Certification
CompTIA Network+ (to be completed within 12 months of start date)
Demonstrated experience in mentoring and training technicians and cooperative work-queue management
Advanced level of knowledge in troubleshooting a broad range of issues with Windows and Macintosh based hardware and software (including multiple OS), network connectivity issues, imaging, Outlook, and Microsoft Office
Demonstrated knowledge of IT management tools such as KACE, McAfee ePO, and software licensing tools
Background in higher-education is desirable, as are other industry-standard hardware/software certifications (i.e. Microsoft, etc.)
Harvard IT Academy Core Certifications (to be completed within 12 months of start date)
Demonstrated experience administering and using IT Service desk tools
Must possess superior written, oral and interpersonal communication skills with a strong dedication to customer service
Proven proactive problem-solving skills and ability to work under stress and time pressures

127

Test Support Technician Resume Examples & Samples

1) Fifty percent must possess an Ammunition Certification Level I
2) Twenty-five percent must possess a valid Class A CDL
1 yr. of applicable experience. Must possess basic computer skills

128

Site Support Technician Resume Examples & Samples

The successful candidate will be able to perform predetermined work assignments with detailed instructions and follow established guidelines, procedures and policies
They must be able to work on IT problems of moderate scope where analysis of situations or data requires a review of a variety of factors
They will need to be able to handle assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required

129

Server & Application Support Technician Resume Examples & Samples

Collaborates with system owners, developing expertise in their systems as needed to assist these owners in enforcing best practices for system design, change management, security, account management, information governance, disaster recovery, user experience management, etc
Responsible for translating IT best practices to other system owners, while assisting with technical implementations
Defines, promotes, and enforces best practices for using assigned systems
Identifies and considers all risks, and balances those with performing the task efficiently
Demonstrates awareness of database table structures and content of tables within assigned systems as needed to support troubleshooting, customization, or integration data flows
Acts independently to meet goals and objectives identified by senior management, including assisting in the creation of project plans and manage time effectively
High-level involvement in providing optimal performance and responsive support. Works to ensure optimal performance and reliability of systems while also providing mentoring and knowledge transfer to other Engineers and Technical Support Specialists
Acknowledges key role in responding to alerts and assisting Technical Support in analysis and resolution of issues
Understands Information Security Standards and how to apply those standards
Expert-level proficiency with key technologies and demonstrated willingness and ability to develop expertise in new technologies as needed
Experience installing, configuring, monitoring and managing enterprise software and COTS (commercial off-the-self) products in a Windows Server Environment
Experience with Microsoft IIS server management (or other web server) as needed to support assigned applications
Proficient understanding of networking. TCP/IP, NAT, PAT, MAC filtering, network masks, VLANS, and troubleshooting application issues in a Wide Area Network
Ability to interact and coordinate with vendors, suppliers, distributors and contract consultants
Familiar with Windows Server Deployments in virtual and cloud environments
Experience with automation using scripting languages (PowerShell, batch, etc.) and ETL methods (SSIS, etc.)
Understands and articulates relational database concepts. Maintains basic proficiency in constructing and executing SQL queries as needed to support assigned systems
Basic understanding of Source Control and Application Management Lifecycle solutions
Knowledge of Information Security Standards
Ability to learn rapidly. Meticulous and cautious. Able to identify and consider all risks, and balance those with performing the task efficiently
Effective communication skills, both written and oral
Strong interpersonal skills are required to effectively communicate with peers, users, and clients
Must have customer service attitude and ability to work well with other groups
Must consent to and successfully clear all required pre-employment screenings (background and substance abuse)
Experience with administrating Business Intelligence software
Basic understanding of .Net and Java runtime environments
Experience with Microsoft Active Directory / Group Policy
Experience with SSL, TLS, and PSK encryption technologies
Experience with Microsoft WSUS

130

Surgery Support Technician Resume Examples & Samples

Transports patients, specimens, supplies, blood and equipment as directed
Ensure all procedures are followed for the safe transport of blood and other specimens
Responsible for transporting patients and family to holding area or waiting rooms
Observes and communicates to OR desk or Charge Nurse any changes such as patient not being ready. Immediately reports any changes in patient’s condition during transport
May be required to take emergency action as needed
Helps to move and position patients in the Surgical Suite as needed
Completes required documentation. (Approximately 50% of duties.)
Performs cleaning of operating rooms during turnover
Follows established procedures and guidelines for cleaning operating rooms
Performs daily and/or weekly cleaning within the Surgical Suites
Maintains the cleanliness of the department which includes cleaning hallways, bathrooms, lounges and supply areas
Complies with all relevant procedures and regulations related to hospital sanitation, cleanliness and safety
Uses all cleaning products and equipment appropriately and safely
Ensures that all procedures and regulations for proper disposal of waste items and material are followed. *Responsible for restocking supplies, linens and solutions
Performs other support services as requested. (Approximately 50% of duties.)
Experience:One year of experience in healthcare
Certification:BLS Healthcare Provider. Must be obtained within 30 days of starting in this position

131

TOP Secret Cleared VTC Support Technician Resume Examples & Samples

Supervise and conduct video teleconferences while providing support of IP telephones, analog/digital telephones and video teleconferencing equipment
Operate communication terminals for both outgoing and incoming communications and take necessary actions to ensure proper operations
Advise on new tools and technology concerning telecommunication equipment and provide real time support to customers concerning telecommunication issues
Provide technical and practical knowledge required for scheduling and managing telephone, VTC and UC meetings using customer systems
Troubleshoot meeting problems to include joining, conducting, or participating in phone, VTC and UC meetings
Perform standard system integrity and connection tests to ensure availability of all systems
5 years of related work experience
CTS certification or and additional 3 years in lieu of certification
Expert in movement of information involving voice communications, with telephone and data communications involving digital transmission between computers, computer terminals, fax and video communications between locations

132

TOP Secret Cleared A / V Support Technician Resume Examples & Samples

This may include: in-room audio operator, running of cables, front-of-house and monitor control, backline, stage lines (bands, etc.), rigging audio systems, placing lavaliere microphones on speakers and/or performers, microphone-running, management of wireless-microphone frequencies and other duties assigned
Familiar with digital/analog mixing consoles, wireless microphone units, parametric equalizers, audio recording devices and send/receive audio feeds for outside sources
Must be able to construct and dismantle projection screens as well as video monitor stands. Route video signals to recording hardware, projectors, LCDs and various other mediums
Familiar with the setup, wiring and timing of the video systems. The Video Technician also color-match and shade cameras. Familiar with the operation of professional media playback systems, with a complete understanding of Video Teleconferencing systems, Playback Pro and other digital playback systems. Are also proficient in the setup and operation of switchers, such as the Barco, Folsom Screen Pro, and Analog Way
Minimum of 2 years of AV/VTC experience
Excellent knowledge of A/V equipment functions and usage
Excellent computer skills with knowledge of Mac & PC operating systems
Excellent skills in PowerPoint and Keynote programs
Excellent communication skills with an ability to give instructions about operating A/V equipment
Ability to plan and manage work responsibilities under time constraints, without direct supervision

133

Engine Support Technician Resume Examples & Samples

Provide technical support for our customers developing projects on the Unreal Engine 4
Investigate and reproduce bug reports from our customers and report them to the development team
Engage with community of users to develop positive relationships and encourage community involvement
Communicate issues and escalate if needed by understanding the “bigger picture”
Have awareness of existing learning resources and communicate gaps in coverage
Provide internal technical support and engine setup for Epic staff
Participate in various support-related processes and report creation
Strive to become a subject matter expert
You are experienced and knowledgeable in Unreal Engine 4
You have experience in game or simulation development using any engine
You have experience providing technical support for customers
You have development experience including C++, scripting, or 3D asset creation
You are experienced in quality assurance researching and logging defects in a bug tracking system
You have worked solo or with a team to complete a game/simulation/visual project
You display an aptitude for a specific development focus such as (but not limited to) networking, animation, advanced visual effects, gameplay programming, etc

134

Deskside Support Technician Resume Examples & Samples

20% Providing technical, operations support, problem determination, and problem resolution to systems, printers, and peripheral hardware in a Windows Active Directory environment
20% Log requests, status of requests in support tracking system
20% Provide phone and remote control support to field and home based end users
20% Maintaining hardware and software standards and compliance in addition to hardware inventories including the return of replacement or credit for defective materials
20% Maintaining a stable technical environment that supports all Pearson business unit functions
2-3 years of hands-on deskside support experience is required
Demonstrative experience and knowledge supporting various operating systems across multiple device platforms including mobile devices
Must possess a strong customer service orientation
Must be adaptive and flexible and have good problem solving skills
Must have knowledge of Microsoft Windows, Apple Operating Systems, iOS and Android OS
Must have functional as well as support capabilities for software, including but not limited to, Microsoft Office, Google Docs and other productivity suites and applications
Must be able to troubleshoot and repair hardware
Ability to manipulate tools and components used to install, repair, or otherwise maintain computers, IP phones, and network/ phone cabling is required
Occasional climbing, crawling, and lifting of equipment up to 50 pounds

135

Made Manage Support Technician Resume Examples & Samples

2+ years of supporting Made 2 Manage in a manufacturing environment
Core Functional Knowledge across the application
Ability to translate functional requirements into technical terms relevant to Made 2 Manage and coordinate and assist with design and implementation tasks
Experience with Made 2 Manage development, testing, and promote to production
Experience with Made 2 Manage user documentation and tools
Ability to provide day-to-day end user assistance
Ability to work with minimum supervision and act as a Team player
Knowledge of Made 2 Manage System architecture

136

Deskside Support Technician Resume Examples & Samples

Effective interpersonal skills, articulate in order to interface with client staff
Able to work in a team and independently, demonstrating problem solving skills
Experience imaging and configuring systems PC/MAC systems
Common Hardware break fix, software installation skills
Basic end-user network troubleshooting skills around network adapters, wireless, and vpn clients
Basic AD account and group management skills (Create, modify, disable, add, remove. We use Adaxes as the interface to AD)
Experience with Windows 7 OS, with strong MAC OS skills
Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)
Experience with HelpDesk ticketing systems
Supports mobile devices (Android/IOS)

137

Lab Support Technician Resume Examples & Samples

Minimum high school degree
Minimum of six (6) month of previous relevant experience in a hospital or pharmaceutical company
Previous experience in operation of autoclaves considered an asset
Strong knowledge and familiarity with autoclaves, temperature controlled equipment, laboratory equipment and cGMP practices
Demonstrated ability to work independently and make quick decisions in accordance with SOPs and training
Basic computer skills and the ability to enter and maintain accurate data and in a timely manner

138

Lab Support Technician Resume Examples & Samples

Coordinate shipping between customer sites Deliver samples to the shipping dept. daily
Bachelor of Science in Life Sciences, Physics, Biology or related field preferred, but demonstrated equivalent experience or capability accepted
Experience in a technical laboratory and a demonstrated organizational ability
Must possess good working familiarity with analytical laboratory testing equipment, laboratory procedures & protocols
Familiarity with computers and software programs
Ability to support numerous tasks and responsibilities concurrently
Excellent customer service standards & ability to communicate & work with management, client co-workers,, many staff professionals and others in a courteous and professional manner
Conform with and abide by all regulations, policies, work procedures, and instructions
Broad understanding of biology, emphasis in bio therapeutic drug discovery is a plus
Large laboratory experience across many technology areas including an animal facility
IT experience to support equipment upgrades, inventory databases, calendar applications
Experience with 5S organization methodology or equivalent in laboratories would be beneficial
Experience & understanding of purchasing software (Ariba) would be beneficial
Project management skills. Highly organized & capable of supporting a complex matrix organization

139

Vip Support Technician Resume Examples & Samples

Experience with Installation, maintenance and troubleshooting of local and network printers, scanners, hard drives, RAM, Blackberry, iPhone, iPad, video cards, as well as other desktop items
Experience using a trouble ticketing system such as ServiceNow, Remedy, Track-IT, Footprints
Microsoft Windows 7 Enterprise, Microsoft Internet Explorer 8/9, Microsoft Office 2007/2010 Professional or Office 365
Working knowledge of Microsoft Windows 8 and Apple OS X 10 a plus

140

Fab Support Technician Resume Examples & Samples

Basic to intermediate knowledge of AC/DC circuits, including: fundamentals of electricity, and basic electronic components and circuits
Basic understanding of mathematical concepts and problem solving at least into an algebraic level
Basic PC skills including MS Office Word, Excel and PowerPoint
Proven ability to troubleshoot basic problems and address root causes
A strong mechanical aptitude and the ability to use schematic diagrams to troubleshoot electronics down to the board level
Ability to properly use common hand tools
Proven ability in multi-tasking complex projects
Basic data extraction, analysis and reporting skills
The ability to be flexible with job responsibilities and take the initiative to assume added responsibilities
Successfully demonstrated teamwork skills with a strong focus on effective team dynamics
Must be flexible to work any shift and rotate shifts as needed
Basic understanding of physics concepts and principles
Basic knowledge of test and calibration equipment (O-scopes, DMMs, etc)
Basic to intermediate knowledge of the specific area equipment and processes
Basic understanding of SPC principles and proper application
Additional preferences may be defined by the area leadership

141

Site Support Technician Resume Examples & Samples

Providing tier 1 technical support on network related product such as IP phones, routers, and switches. Support includes services such as NETXUSA provisioning services, creation of device templates and template validation
Processing of support tickets in the support queue
Testing and evaluation of products related to services for provisioning such as IP Phones
Starting a testing session in labs for product evaluation, includes logging details into project management software
Providing product recommendations to resellers or Service Providers
Sending of product technical guides or providing detailed recommendations on multiple products to use based on customer requirements
Previous work experience of 1 year preferred involving IT / IS help desk, network repair or VoIP support
Moderate knowledge of network equipment including but not limited to IP Phones, Routers, Switches, Wireless Access Points, Desktops and Servers

142

IT Site Support Technician Resume Examples & Samples

Work with end users to identify and deliver required PC service levels
Provide training and support to end users and staff on computer operation and other issues
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, and networked hardware and software products
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including on-site warranty repair or off-site repair, as needed
Assist in maintaining an inventory of all PCs, monitors, printers, scanners, and other peripheral equipment and work in conjunction with the Property team to ensure inventory accuracy
Assist in monitoring and testing PCs and maintaining procedures for logging, reporting, and statistically assessing PC performance. Assist the network and server management team with infrastructure equipment, as necessary
Accurately document in trouble-ticketing system all services performed, both user support and inventory-related activity, immediately after the action is taken
Prepare new and reimaged PCs for local and remote users
Monitor and address PC replacement needs according to expected usage cycle of PCs in coordination with management and Purchasing department
Provide receiving and shipment of computer equipment
Maintain organized shipping, receiving, and computer setup area
Participate in Helpdesk services activities as needed
Perform all duties in a professional manner. All communications and interactions with the user community, co-workers, and management must be respectful, thorough, and conducive to outstanding customer service
Bachelor’s degree in Computer Science, Systems Engineering, or related field desired
Minimum 2 years’ experience
Demonstrated technical knowledge of network and PC hardware, software, applications, and configurations
Thorough understanding of the Microsoft Windows 7, Windows 10, and Office suite of products
Demonstrated, hands-on hardware troubleshooting experience
Working technical knowledge of current network protocols and operating systems
Ability to operate tools, components, and peripheral accessories
Ability to conduct research into PC issues and products as required
Self-motivated and directed with a keen attention to detail
Strong customer-service orientation
Possesses strong ability to effectively collaborate and contribute to a cross-functional team with other network & system administrators, software engineers, data managers, and other technical & non-technical staff
Must be able to work together and communicate maturely and professionally with co-workers and federal customers
Must be capable of providing professional written and verbal communications
Must be trustworthy and maintain confidentiality concerning work processes and functionality when needed
The ability to work limited nights and weekends as required
Must be willing to travel on an as needed basis to alternate sites to support systems operations, maintenance, and deployment. (<25% travel)
Must be able to pass a background investigation and be willing to submit to a pre-employment drug screening
Effective interpersonal skills and relationship-building skills
Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required
Experience working with US Dept. of Energy or other US federal agency
Experience working in a federal government IT environment
Experience with federal cyber security policies and standards and how they affect IT configurations and operations
Certifications such as CompTIA A+, Network +, or Security +, Test Out PC Pro, and Dell Certified PC Technician are highly preferred
Experience with McAfee, Symantec, and Entrust Technologies is highly preferred
Technical Writing experience
Knowledge of Capability Maturity Model Integration (CMMI)

143

Senior Support Technician Resume Examples & Samples

Administer, configure, and troubleshoot MS Server, Exchange, and Active Directory
You will be involved in PM tasks
3 + years experience in systems/network administration
IT education/certification preferred
Excellent communication skills – English & Spanish fluency required
SCCM preferred
ITIL certification preferred

144

POS Support Technician Resume Examples & Samples

Assists with the installation, configuration, and support of Retail POS and related peripheral equipment
Works with helpdesk team to determine and resolve problems received from educators (store associates) and managers as it pertains to all Store Technology including POS, Back Office, Mobile, and Networks
Provide first level support when necessary to customers, assisting them with hardware and software problems as they relate to all Store Technology via phone, email, or remote desktop support
Field incoming requests from end users in North American and International (UK, Europe, Asia, and AUS/NZ) locations in a courteous manner
Maintain appropriate documentation and resolution information through our ITSM tool, ServiceNow
Assist and bolster the IT Store Support team in creating and maintaining internal processes for various Store Technology rollout projects and execute where necessary
Technical resolution - troubleshooting, diagnosing and resolving retail application issues through a full incident lifecycle
Support ticket management - managing tickets through our Service Now tool, by taking ownership and providing accurate updates
Shift flexibility - We provide support for international stores 24/7 with 18/7 cover in the office, so the flexibility to work evenings and weekends is a must
Process driven - Ability to follow documentation to fix issues in a series of steps
Commitment to improvement - Contributing new information to our knowledge base and bringing ideas to the team
Communication Skills - Professional and effective communication skills over multiple media: Telephone, email, in-person

145

Technical Support Technician Resume Examples & Samples

Responsible for troubleshooting and/or repair of software and/or hardware on or related to desktop pc’s, and/or printers, pc hardware systems and RF devices. May include performing installation and upgrades. Troubleshooting and repairs may be accomplished remotely and/or via telephone, such as
Associate's Degree or Higher and at least 1 years of experience in an IT customer-facing and/or technical support role OR a High School Diploma / GED and at least 2 years of experience in an IT customer-facing and/or technical support role
Knowledge of remote control software, such as Windows NT, 2000, 2003, 2008 server and Windows XP, 7 desktop platforms as well as network infrastructure
Knowledge of personal computer hardware and operating systems
Knowledge of various software, such as Win XP & 7 desktop OS, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer, TCP\IP,
Willingness to work hours of support that may require weekend, holiday and/ or off-hours shift coverage
Experience in IT end-user support
Experience identifying and working with basic electronics, such as mother boards, power supplies, RF devices
MCP and or A +, Net + Certification preferred
Experience defining and resolving desktop hardware and software issues
Experience translating technical terms to non-technical users
Experience working independently and as part of a cross-functional technical team
Preferred Certificate in Network Plus
Knowledge of equipment pieces, including printers, terminals, PCs, PDA’s, RF communication hardware, etc

146

Application Support Technician Resume Examples & Samples

Act as the primary interface for IT to business partners by responding to requests for technical support
Support business partners in accomplishing their tasks by completing standard service requests
Ensure business applications are operating appropriately by responding to, diagnosing, troubleshooting, and resolving issues
Provide 1st tier application support to business partners and escalate issues as appropriate
Recommend and make improvements to procedures, processes, and tools used to complete service requests and resolve issues
Provide superior customer service to business partners by working collaboratively with other members of IT
Perform other work related duties as assigned
Two year technical program and/or Associate’s Degree
Two or more years performing helpdesk, technical support, or application development within an IT department or business unit setting
Has demonstrated a strong customer focus with a desire to help people accomplish their tasks
Has demonstrated consistent enthusiasm and positive attitude at work
Has demonstrated the ability to consistently put team goals above individual accomplishments
Has demonstrated the ability to communicate effectively over variety of mediums including face-to-face, phone, and e-mail
Has demonstrated the ability to read, execute, modify, and create SQL, batch scripts, and/or other basic kinds of scripts
Has demonstrated the ability to learn business processes, data flows, and database schemas
Has demonstrated the ability to diagnose and troubleshoot basic technical issues
Has demonstrated the ability to read and understand basic application code
Has demonstrated a solid understanding of Ecova business processes and applications is preferred

147

Technical Support Technician Resume Examples & Samples

2 or 4 year degree required**
Minimum of an Associate's Degree in Computer Networking or other related technology field, required
Minimum of three years of work experience in technology environment, required
A+ certification or other industry certifications strongly preferred
Experience troubleshooting wireless networks
Solid work experience supporting Macintosh OS 9 thru OS 10.5
Experience supporting Windows 2000/XP, MS Office, internet browsers, printer setup, and instructional
Perform system trouble shooting, general computer maintenance, and repairs in Apple/Mac iOS environment
Conduct inventory of software and hardware
Maintain and track usage of computer supplies within the buildings
Responsible for the day-to-day management of building network and workstations, continual evaluation of new

148

Technical Support Technician Resume Examples & Samples

Assists customers, IT departments, LIS vendors and third-party OEM vendors with corrective actions and preventative measures
A positive "can-do" attitude in all communications
Excellent organizational skills and exceptional customer focus
Healthcare IT and/or automation background preferred
Industry certification in A+, Net+, Security+ or equivalent
Computer Hardware: physical ports (Serial, Parallel, RJ-X, PS/2, VGA, USB, SATA, IDE); Serial-to-USB Converters; Memory; NICs; Hard Drives; Optical Drives; Printer Installation; UPS
Logical network concepts: IP Addressing; Routing; Packets; Subnets
Security concepts: Encryption; Authentication; Certificates; HIPAA; Firewalls; DMZ; HTTPS
Application Architecture: Thick Client vs. Thin Client, Java, XML, Web Services, Databases
Possess strong leadership, project management, communication, computer and presentation skills, as well as exceptional interpersonal and customer interaction skills, including business acumen to understand business impact
Effectively communicate, negotiate and interact with multiple business functions and management levels
Enhances CCC-TS support capabilities relating to instrument connectivity, systems configuration and interoperability

149

Technical Support Technician Resume Examples & Samples

You must be able to maintain focus while dealing with a crisis situation
You need to be able to prioritize tasks effectively when dealing with multiple issues
You need superior English language communication skills with a focus on providing customer service excellence
You must have strong analytical and decision making skills

150

Interference Support Technician Resume Examples & Samples

Responsible for frequency scanning in areas which have high interference
Monitoring interference level in network based on OSS data
Follow up of interference status and frequency scanning progress
Identify sources of interference that cause network bad performance
Produce the report and suggestion to Interference Manager

151

Support Technician Resume Examples & Samples

Technical Knowledge from working with hardware and software
Strong Technical troubleshooting skills
Exceptional customer service and people skills
Excellent prioritization and planning skills
Ability to work both independently and as part of a team in a fast-paced environment
Ability to multi-task and investigate several issues at once
Demonstrate attention to detail while providing consistent results
Ability to make sound decisions in ambiguous situations
Completed Associate's degree in Computer Science, Information Technology, Computer Information Systems, Management Information Systems or related field
Knowledge and exposure to hardware equipment
Hardware support
Scripting and PowerShell experience

152

Field Support Technician Resume Examples & Samples

Provide customers with technical solutions around their total openings, specifically as it relates to all Allegion products
Develop customized solutions for customers based on product and application knowledge
Evaluate, recommend and bench test access control/integrated solutions
Provide wiring diagrams and templates for electronic applications as required e.g. Riser and Point to Point wiring diagram
Explain complex solutions in ways the customer can understand and successfully implement. If necessary provide product/application training
Provide remote and onsite support to customers
Analyze written specifications and assist customers with product selections
Maintain awareness of all policies, guidelines and procedures to ensure compliance with product standards
Maintain relationships with technical resources at other Allegion facilities that provide technical and product support
Maintain a high level of product and industry knowledge
Support Senior Technical Service Specialist with tech service related projects
Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, vendors, visitors and employees. Communicate solutions to customers in ways they can understand and implement
Strong presentation/training skills
Technically proficient and experienced in electronic and software systems (security, fire, network, access control, CCTV) or low voltage wiring and wire diagrams
Good time management to be able to manage and prioritization many deliverables at the same time
Ability to travel 25% required
Strong presentation skills and experience
Self-starter with the ability to take initiative
Bilingual (French/English) would be an asset
Strong proficiency in Word, Excel, PowerPoint
Minimum 5 years related industry
Preferred experience with security systems integration
Installer/Field Technician experience
Proficient doing CAD drawings is preferred

153

Simulator Support Technician / Engineer Resume Examples & Samples

Technical College Diploma or Degree in Electronics or Electrical or Aviation related field; and at least 5 years related experience
Highly Engaged and Motivated individual
Exceptional Workmanship and strong sense of Teamwork
Demonstrate outstanding Initiative and ability to work under minimal supervision
Suitable understanding of aircraft terminology or simulation devices and aviation training business
Must possess adequate troubleshooting skills as well as having good knowledge of how to use electronic test equipment as well as how to use software diagnostic utilities
Good understanding and comprehension of Avionics, Motion and Visual systems
Computer Literate (PC and/or computer mainframe/architecture and Networking)
Proficient with at least one of the following operating systems; Unix, Linux; WindowsNT/XP ; AIX and knowledge of software languages C and FORTRAN, with ability to write code
Good knowledge of local and International Regulations (EASA), with demonstrated experience, as they pertain to Flight Simulation Training Devices

154

Junior Simulator Support Technician Resume Examples & Samples

Technical College Diploma or Degree in Electronics or Electrical or Aviation related field; and at least 1 to 3 years relevant experience
Excellent knowledge of the English language, read, spoken and written
Good Workmanship and strong sense of Teamwork
Demonstrate Initiative and ability to perform assigned tasks under minimal supervision
Good knowledge of MS-Office tools and suite
Basic understanding of aircraft terminology or simulation devices and aviation training business
Ability to interpret schematics and other technical documents pertaining to aviation
Possess adequate basic troubleshooting skills as well as having good knowledge of how to use electronic test equipment as well as how to use software diagnostic utilities
Knowledge of Analog and Digital principle and theory
Basic understanding and comprehension of Avionics, Motion and Visual systems
Basic knowledge of at least one of the following operating systems; UNIX, Linux; WindowsNT/XP; AIX
Basic knowledge of local and International Regulations (EASA), with demonstrated experience, as they pertain to Flight Simulation Training Devices

155

Senior Simulator Support Technician Resume Examples & Samples

Technical College Diploma or Degree in Electronics or Electrical or Aviation related field; and at least 8 years related experience
Highly Customer oriented and must be able to deal tactfully in sensitive situations
Greatly Engaged and Motivated individual
Exceptional Workmanship skillset and strong sense of Teamwork
Demonstrate exceptional Initiative and ability to work under no supervision
Proficiency to work flexible hours and shifts as well as adapting to changing work schedules
Able to coordinate all maintenance activities within an assigned group
Aptitude to recognize organizational problems and assist in solving them
Capacity to recognize complex training deficiencies within the department and coordinating efforts to correct the deficiency
Demonstrated proficiency with software diagnostics and utilities on all types of simulators
Demonstrated ability as the “Technical Expert” on multiple simulator systems and range of Aircraft types
Advanced understanding of aircraft terminology or simulation devices
Advanced understanding of Commercial and Business Aviation training
Able to interpret and modify schematics and other technical documents pertaining to aviation
Must possess superior troubleshooting skills as well as having in depth knowledge of how to use electronic test equipment as well as how to use advanced software diagnostic utilities
Proficient with the following operating systems; Unix, Linux; WindowsNT/XP ; AIX and good knowledge of software languages C and FORTRAN, with ability to write code
Advanced Computer understanding (PC and/or computer mainframe/architecture and Networking)
In Depth understanding and comprehension of Avionics, Motion and Visual systems
In Depth knowledge of CAE and/or Rockwell Collins Visual Systems an asset
In Depth knowledge of local and International Regulations (EASA), with demonstrated experience, as they pertain to Flight Simulation Training Devices

156

Rolling Stock Technical Support Technician Resume Examples & Samples

Full Provide technical support for the customers maintenance team on site and at incidents off depot
With minimal supervision investigate rolling stock casualties
Relevant engineering qualification or experience in a mechanical/electrical engineering environment
Ability to complete all records of actions and operations accurately and to procedures
Understands and cares for tools, equipment and PPE as appropriate
Knowledge of Health & Safety including bio-hazards, manual handling and Control of Substances

157

Donor Support Technician Resume Examples & Samples

7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues
12 Understands the policies and procedures associated with hyper immune programs at the center if applicable
13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions

158

Manufacturing Floor Support Technician Resume Examples & Samples

This would include preventative maintenance, break-fix activities and construction/deployment of new equipment or fixtures
Create, build and maintain test systems/fixtures
Familiar with tool and equipment calibration practices

159

Support Technician Resume Examples & Samples

Respond to all incoming requests for remote service in a timely manner, actively manage open caseload, proactively engage with both customers and direct service personnel via telephone and email while logged into print systems remotely in order to offer assistance in resolving issues preventing production
Utilize current software and tools available for remote access as well as assist in developing new remote access tools for print systems located throughout the world
Develop and utilize technical knowledge of EFI Digital Print Systems via continued training and independent research in order to fully understand all systems and subsystems used in EFI print equipment
Actively manage case volume and follow through with customer issues in a timely manner
Maintain accurate data within the CRM system and knowledge base in order to share technical resolutions with a larger audience
Develop reports regarding top technical issues, leading resolutions and provide business analysis to management on a regular basis
Liaise among stakeholders in order to document failure modes and usage of the troubleshooting tools as well as train others in the group how to utilize these tools for remote troubleshooting
Associate or Bachelor’s degree in Computer Science or related field
Print industry experience or other related equipment
A+ Certification or equivalent PC Hardware/Software troubleshooting skills
Experience in a remote support environment
Ability to manage multiple issues/products in a fast paced environment
Proven customer-oriented skillset
Someone who has worked in a call center environment
Someone who has exposure to/proficiency with Remote Support
Someone who has a working knowledge of SalesForce.com CRM or other call tracking systems
Someone who can work well as part of a team and is self-directed

160

Store Support Technician Resume Examples & Samples

Respond to, follow up, and close all assigned incident tickets and return material authorizations
Provide consistent, high quality fulfillment services to all associates and stores with minimal guidance
Pack and unpack equipment for shipping
Maintain a fundamental level of troubleshooting expertise to refurbish or repair store equipment (POS, PCs, peripherals, scanners, traffic counters, and kiosks) either independently or with other teams
Escalate more complex problems to maintenance vendors or the next appropriate level of support to obtain appropriate resolution guidance
Maintain accurate inventory of store assets and acceptable inventory levels of repaired devices
Generate daily, weekly, and monthly operational reports
Achieve performance goals and objectives in the areas of productivity, accuracy and expense control
Represent A&F in a professional manner by promoting company policies and procedures and approaching challenges in a positive manner
Experience with retail technologies including mobile devices, computers, touch screens, and printers
General understanding of technology hardware systems, computer components, and data networks
Able to consistently follow regimented procedures with high rate of accuracy and quality
Ability to think and react in a high-energy, fact paced environment
Capable of standing, bending, and independently lifting up to 50 pounds palletizing shipments
Can safely operate forklift and motorized pallet jack equipment
Able to work an 8-hour shift (7:00AM-3:30PM) Mon-Fri in a warehouse environment
Good technical, analytical, and time management skills
Effective verbal, written, and interpersonal communication skills
Computer literate and working knowledge of word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Notes) software applications is required
Knowledge of Asset Management software and practices is a plus, but not required

161

Senior Support Technician Resume Examples & Samples

Understanding and skilled in Linux, UNIX
General interest in programming
Ability to prioritize, organize and complete work tasks within given timelines
Good interpersonal skills and a strong communicative ability in English, both verbally and in writing, Swedish language would be a merit

162

Lead Desktop Support Technician Resume Examples & Samples

Must have strong technical and interpersonal skills
Comfortable interacting with all end users including executive level management
Ability to prioritize daily tasks and plan ahead
Strong PC and Mac knowledge
Must be organized and have strong communication skills (written and verbal)
Flexibility in work schedule to map to business requirements, including occasional on call
The ability to demonstrate and teach new technical procedures
Ability to effectively manage time and prioritize conflicting demands

163

Protective Support Technician Resume Examples & Samples

***
Applicant must possess a current and valid driver’s license
Applicant must possess 5 or more certifications from the National Institute of Automotive Service Excellence (ASE) or ASE Master Technician Certificate. You must submit certification documentation in the Vacancy Documents portion of this online application
Obtain and maintain a top secret clearance. Completion of a single scope background investigation is required before appointment. For more information visit OPM Mythbuster Page
Submit to a drug test prior to your appointment and random drug testing while you occupy the position
Submit to a polygraph examination prior to your appointment
Possess a valid state motor vehicle operator's license and maintain a valid license while you occupy the position
Carry and use a firearm. Maintaining firearm proficiency is also mandatory. You will be ineligible to occupy this position if at any time you have been convicted of a misdemeanor crime of domestic violence, unless you received a pardon or your conviction was expunged or set aside
In addition, all applicants who are not currently employed in the law enforcement provision of FERS or the Civil Service Retirement System must be less than 40 years of age at the time of entrance on duty. (Unless you have previous service in a Federal Civilian Law Enforcement position covered by special civil service retirement provision, including early or mandatory retirement or are a veteran)

164

Support Technician Resume Examples & Samples

Coordinate with inventory control and security to request, retrieve and account for devices needed for development and testing activities
Setup, configure, calibrate, troubleshoot and repair test/repair stations to the system level. Work with Quality Control to ensure stations are properly setup and calibrated
Setup, maintain, troubleshoot, repair, and validate settings for production equipment such as soldering equipment, ionizers, ESD equipment, and torque drivers
Work with Original Equipment Manufacturers (OEM’s) to obtain New Product Information (NPI) and troubleshoot design or testing issues. Set up Bill of Materials (BOM) in Warehouse Manufacturing System (WMS)
Train teammates on the operation of production equipment
Perform work safely and in accordance with company and customer standards and safety regulations. Report any and all unsafe conditions to the appropriate person
One year WMS experience preferred
Familiar with PC hardware configuration including Windows OS, LAN, etc

165

Technical Support Technician Resume Examples & Samples

Provide remote technical support to Field Service Engineers servicing Siemens Angiography equipment
Proactively monitor AXA Guardian accounts to ensure equipment uptime
Dispatch notifications to CSE's and provide quality action plans
Use remote diagnostics to troubleshoot and resolve technical issues
Follow escalation process to HSC when necessary
Travel to assist with on-site repair of customer equipment as required. (internationally at time - Canada and Latin America)
Provide feedback to the factory regarding system performance
Be wiling to work 2nd shift and work On-call when necessary
More than 5 years experience working on Angiography/Cardiology systems
Ability to troubleshoot remotely using Siemens Remote Services
Dicom Networking
Candidates are preferred to have an AXA background with experience on the Axiom Artis, Artis Zee, Zeego and Artis Q product lines

166

Client Support Technician Resume Examples & Samples

Primarily focused on inbound calls and emails
Working and updating cases assigned by Supervisor or Team Lead
Takes prompt corrective actions where necessary or suggests alternative courses of action to be taken. Escalates and communicates to a manager and all necessary parties promptly to keep fully informed of problems or unusual matters of significance
Determine support needs of client and ensure that the necessary and appropriate actions are taken to resolve the issue presented
Receive and resolve inbound calls and emails maintaining an 80% call to case ratio
Escalating all unresolved Severity 1 issues to senior staff in a timely manner
Spend 40 minutes per week reviewing technical Webinars for continued education
Graduate in IT or related discipline
Should be from customer service background

167

Support Technician Resume Examples & Samples

Bachelor's Degree in Computer Engineering or 1+ years relevant experience
2+ years of Linux/Unix experience
High technical aptitude with excellent written and oral communications skills
Experience deep diving technical issues, both hardware and software
Ability to find automation opportunities
Understanding of networking concepts such as DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP
Passion for process improvement and customer service
Excellent troubleshooting experience
Excellent customer service, communication, documentation, work prioritization and analytical skills
Knowledge of computer networks with ability to troubleshoot such networks (transport protocols, routing protocols, firewalls, load balancing, VPN solutions, etc.)
Knowledge of server hardware
IT Security and data encryption fundamentals
Experience working in a mission critical, operations support environment
Experience with scripting languages (Python/Perl/Ruby or equivalent)
Understanding of database technologies
Understanding of version control (GIT/SVN or equivalent)
An understanding of performance tuning
Comfortability with medium to large, complex project scopes and ambiguous details within work environment
Network certification (JNCIA, CCNA or higher) or equivalent networking experience
Infrastructure security engineering

168

Life Support Technician Resume Examples & Samples

Daily supervision and mentoring of the Tenders assigned to the SAT system
Ensure adherence to Oceaneering International diving policies and procedures
Direct communication with the Diving Superintendent and Diving Supervisor during diving operations
Control and running of the saturation control panel
Monitoring and calibration of oxygen and carbon dioxide analyzers
Maintaining saturation watch, monitoring chamber environments and keeping them within appropriate parameters
Calibration of all environmental analyzers
Logging all aspects of the chamber environment and its occupants
Saturation watch for 12 hour shifts and then being on emergency call out during the off-shift cycle
Mixing gas appropriately to suit saturation storage, diving operations and emergency breathing
Use of high pressure compressors to move large quantities of gas to various storage cylinders
Operate gas reclaim and purification systems
Operation of the medical locks to pass food and other necessary items into the chambers
Passing diving equipment into the chamber via equipment locks
Overall maintenance, readiness and cleanliness of the saturation diving system and related life support equipment
Saturation diving experience (commercial or military); formal training in the field
Gas handling experience
Life Support Technician (LST) Certification
Must be able to obtain a valid Passport and Transportation Worker Identification Credential (TWIC)
IMCA LST Certification preferred

169

Fabrication & Support Technician Resume Examples & Samples

Provide technician GSE support which involves building, installing, maintaining and troubleshooting equipment such as pumps, tanks, valves and plumbing related to the LOX pad, fuel pad, and other aspects of the site facilities
Maintain, trouble shoot, and repair equipment and instrumentation as needed
Fabricate and repair GSE hardware and equipment
Collaborate with design engineers to develop and document GSE activities
Ensure all materials are clean and inspected according to Clean for Oxygen Service Standards
Build and maintain structural and engine test equipment
Follow all necessary regulations and appropriate SpaceX procedures including quality policies, safety policies, OSHA, EPA, NIOSH, NFPA, ASME, NEC, etc… standards
Perform a variety of related duties in support of engine testing and structural test stand programs
4+ years of hands on mechanical experience as a technician, machinist’s mate, or engineman in a manufacturing, industrial, military or aerospace industry
Fabrication experience
Experience conducting quality control procedures, performing checks and balances and clean room processes
Experience in the space exploration industry, military or other high-reliability operating environment
Experience with ground support equipment in an aerospace industry
Mechanical aptitude and experience (work with machines and general tooling)
Formalized mechanical training, skilled in hand and power tool usage
A demonstrated experience where quick-thinking and problem solving plays a critical role
Knowledge of different fittings such as National Pipe Thread (NPT) and AN fittings
Ability to read and understand mechanical and electrical schematics
Knowledge of hazardous systems – cryogenic, flammable, hypergolic, pyrophoric
Knowledge of high pressure system design and handling
Experience using test instrumentation and control components

170

Test Support Technician Resume Examples & Samples

Support of production test equipment during scheduled and unscheduled maintenance events
Utilize the following equipment in the troubleshooting and repair process: digital multimeters, oscilloscopes, hand and power tools, soldering/de-soldering equipment and environmental ovens
Assist in the continuous improvement of test yields and increase MTBF with quick, accurate identification and resolution of equipment problems
Perform and track assigned preventative maintenance and calibration activities on all test equipment
Communicate daily activities through the use of an online maintenance database
Perform board repairs of electronic components
Perform data collection, analysis, and presentation activities on unscheduled and scheduled maintenance events

171

HQ Support Technician, NC Resume Examples & Samples

Troubleshoot laptop, desktop, peripheral and server hardware problems and coordinate maintenance with vendors as required
Support information assurance (IA) staff in creating and maintaining certification and accreditation (C&A) packages
Provide conference room support to include remote access, desktop and application support
Receive, unpack and barcode IT equipment
Conduct physical inventories of all equipment within HQ support staff’s area of responsibility (AOR)
Maintain and inventory sufficient spare equipment to be able to respond quickly to outages or surges
Securely process and prepare excess equipment for disposal

172

Helpdesk Support Technician Resume Examples & Samples

First level technical support for business areas. Troubleshoot end-user incidents and requests made via telephone, email or queued ticket. Update, resolve or escalate trouble tickets as necessary and follow-up with clients to ensure timely and accurate resolution. 70%
Data entry tasks including but not limited to updating active directory with current and accurate information, updating /removing users in proper databases, converting paper filing to electronic and fulfilling audit requests. 30%
1 year computer related work
Basic Knowledge of Desktop Technologies
Basic understanding of Networking
Ability to use proper phone etiquette in stressful situations
Ability to work flexible hours
Strong Clerical Skills and attention to detail

173

Field Support Technician Resume Examples & Samples

Provide on-site repair, performance verification, software/hardware upgrades and preventative maintenance on assigned medical, non-medical, and computer products within specified vendor guidelines
Establish and maintain close communication with assigned customers to ensure maximum operational visibility
Initiate frequent contact with customer to determine the degree of customer satisfaction and quality
Be responsible for customer satisfaction as related to support services
Be responsible for following quality practices specified by company and product vendor
Provide accurate and timely reporting of information regarding service repairs and customer account information
Maintain a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment
Control and maintain all assets needed to perform tasks such as tools and parts
Use tools, test equipment and company assets per company policies and manufacturer’s specifications
Responsible for the timely maintenance and calibration of test equipment
Promote teamwork and cooperation with company and vendor partner's personnel
Maintain a safe work environment and utilize appropriate safety equipment
Maintains field inventory, parts usage, and timely return of defective and/or unused material
Must maintain valid driver’s license, auto insurance and working vehicle capable of carrying required tools, parts and equipment to perform job duties
Ability to communicate both verbally and in writing with healthcare & business professionals
An Associates Degree in Biomedical, Electrical or Electronic Technology or equivalent education and experience
Proven ability in developing and maintaining effective internal and external relationships
Ability to use basic computer skills to perform diagnostic testing and event recording
Available for stand-by and after-hours responsibility
Available to travel for support of other territories
Ability to lift, carry, drag, push, and pull up to 50 lbs unassisted
Ability to stand, kneel, bend, squat, sit, and reach for long periods of time that may exceed 4 hours
Ability to continually learn new product service techniques
Must be proficient in the Microsoft Office Suite
Network and A+ certification preferred

174

Field Support Technician Resume Examples & Samples

Provide on-site installation, calibration and preventive maintenance services on assigned products within specified requirements
Establish and maintain communication with customer to ensure operational visibility
Responsible for customer satisfaction pertaining to services provided
Responsible for following quality practices specified by the client
Provide accurate and timely reporting of information regarding services
Control and maintain all assets needed to perform tasks such as tools, parts, and test equipment
Promote teamwork and cooperation with CSA and partner personnel
Support and maintain CSA quality system processes including continuous improvement
Additional duties as specified

175

Deskside Support Technician Resume Examples & Samples

Process incoming tickets/requests to the Client Services team ensuring courteous, timely, and effective resolution of end user issues
Maintain, monitor and practice departmental standards, policies, and procedures including established service level agreements
Performs basic setup and configurations of Telecomm equipment such as phone line punch downs and desk phone setups
Coordinate with client services team members as well as other teams and/or perform deskside escalated hands-on and/ or remote fixes at the machine level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Performs analytical, technical and organizational task planning for coordinating user fulfillment requests, including software reconfigurations
Provides status reports, problem summaries and project status as required
Research new technology to remain up to date on newly available end-user hardware and software
Identify, recommend, and assist with both formal and informal development/training for end user training programs to increase computer literacy and self-sufficiency. Including development of; help sheets, usage guides and FAQ lists
Maintains inventory of all PC hardware, including field and remote sites
Work with other departmental teams to research new systems technologies, oversee installation, and resolve adaptation issues
Work with the technical server, network, Telco and data center operational teams to perform hands and feet support for basic server, network, and Telco administration including tape backup support at local offices onsite and remote
Assist with development, implementation, and training procedures and policies for team
Completes additional responsibilities as assigned
High School diploma required. College degree in Computer Science is preferred
5 - 8 years experience in a technical environment
CompTIA A+, MCITP-Support Technician, and MCP Server 2003/MCTS 2008 certification required. OR passing grade in ElementK equivalent courses required. Additional Microsoft Certifications (MCITP, MCDST, MCSA, or MCSE.) a plus
Comp TIA Network+, Server+, Security+ or Convergence+ is a plus
Exceptional knowledge and experience supporting computer hardware (hard drives, memory, mother board etc.) and desktop accessories and peripherals (monitors, docking stations, printers, and PDA/iPhones etc)
Lenovo certification preferred
4 -6 years of experience with computer hardware, including hard drives, memory, mother boards, etc
PC fundamentals and 3 - 5 years supporting desktop application software, including Microsoft Office, Antivirus, Citrix, VPN client, and an enterprise email client
Basic support experience with Outlook, AS/400, and iPhone troubleshooting
4 -7 experience with desktop and server operating systems, including Windows XP/Vista/7
3 - 5 years of experience working with Active Directory
Working knowledge and/or 2 - 4 years of experience utilizing a range of diagnostic utilities, including Lenovo and Dell System Utilities preferred
Exchange/Outlook troubleshooting, Citrix and MS SCCM/SMS administration experience a plus
Requires basic understanding of telecommunication equipment and systems

176

Workshop Support Technician Resume Examples & Samples

To be responsible for managing the new Stores area
Workshop Maintenance- when required maintain the workshop equipment to ensure that facility meets the correct H&S Specifications
Maintaining service and maintenance data management to ensure that all workshop equipment serviced by maintenance schedules
Ensuring all required stock control is purchased through our current supply base
Confidential Archiving by working with the current D5/D6 team to ensure the correct archiving procedure is documented and to spread awareness of it to all people involved in order to maintain a true account of the archive database
To coordinate the return and rationalisation of the existing archive held at Downtons in a controlled and professional manner
To be aware of the correct procedures to dispose of confidential waste correctly and educate others to do the same
Provide general admin support within the Product Prototyping department
To be a proactive member of the Product Prototyping team who offers practical ideas and solutions
GCSE Mathematics and English Desirable
Pitmans /Clait or any Microsoft Office Suite Qualification Skills: Essential
PC literate (including MS Word and Excel) and to have a good understanding of spread sheets and databases
Strong planning and organisation skills: able to develop clear, efficient and logical approaches to tasks
Good written and verbal communication with the ability to communicate at all levels
Ability to create accurate documentation and keep detailed records Desirable
Preferably from an engineering/stock control background
Be aware of safe handling practices
COSHH awareness Behaviours
To be self-motivated and have good organisational skills
Maintains a high standard of Cleanliness within the work environment
Quality focus and attention to detail
Thorough and logical approach to all tasks
Team Player with the ability to build effective co-operative relationships with others
Ability to use their initiative, work pro-actively and seize opportunities without waiting to be told
Demonstrable drive, enthusiasm and self-motivation with an ability to work conscientiously without direct supervision
Takes job responsibilities seriously, and conducts themselves in a positive and professional manner

177

Datacentre Support Technician Resume Examples & Samples

Familiarity with DCIM Tools
Process and procedural background
Experience working with Telco’s
Individual should display enthusiastic, methodical attitude with excellent problem solving skills and the ability to carry out responsibilities with minimal supervision
Ability to cover additional shifts when the business needs

178

Pyxis Support Technician Resume Examples & Samples

Clinical experience and/or hospital pharmacy workflow knowledge required
Pharmacy consulting experience a plus
Pyxis (MedStation 4000) and/or automation experience a plus
Technical support experience in a hospital setting a plus
Project management focus preferred
Training and teaching experience a plus
Prefer moderate technical skills: exposure to basic programming concepts and uses; demonstration of technical skills in working environment; working knowledge of variety of software/hardware applications and accessories; understanding of relationship between software and hardware; exposure to interface and communications technology. Knowledge of VMware, Sequel Server and Microsoft Active Directory a plus
The effective Product Implementation Analyst must be able to clearly communicate, thoroughly document and demonstrate a fundamental ability to overcome project hurdles/timeline delays while performing basic installations
Must have strong organization skills
Must have excellent interpersonal skills and a positive, "can-do" attitude
Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old

179

Product Support Technician Resume Examples & Samples

Troubleshoot, test, evaluate and repair aerospace electronic and electro-mechanical components and assemblies
Interpret and confirm customer squawks and flight data
Read and interpret electrical schematics
Read Component Maintenance Manual to identify repair procedures
Create rework/repair Work Instructions for Certified Repairman
Keep records of maintenance and repair work
Broad technician skills and abilities of electrical & mechanical assembly / disassembly / troubleshooting / repair / overhaul, and testing and/or area of special expertise with Korry product lines
Clear understanding of technician process per the Repair Station and Quality Control Manuals for FAA approved Repair Station
Capability to interface skillfully and technically with Engineering, Manufacturing, Customer Service Administration and customers
Advanced knowledge of pertinent technical reference materials such as Component Maintenance Manuals, Service Bulletins, engineering drawings, etc
Read and understand schematic and assembly drawings
Ability to proficiently set-up and use all testing and inspection equipment, from basic oscilloscope and digital multimeter to complex and specialized lighting equipment
Highly motivated and possessing effective oral/written communication and interpersonal / team skills
Minimum AA/AS degree, Technical/Business School Certificate or Diploma, Skilled Trades Apprenticeship, or other post high school training Military (two years duration) in Electronics
Experience with digital and analog electronics and general hands on mechanical experience
Must have a minimum of 6 years’ experience in electronics

180

Application Support Technician Resume Examples & Samples

Ensures System Availability and minimizes application downtime
Performs hardware and software upgrades and assigns and maintains user access to network and software
Troubleshoots software, computer problems and application issues related to server/infrastructure
Writes reports, Trains users on software / hardware and corrects data-entry errors and performs routine maintenance
Management of PCI-compliant domain and setting up/troubleshooting FTP
Maintaining security compliance as well as SSAE16 and assisting with code releases as well as patching of windows servers. Including production validation of application after patching or datacenter changes
Manage BU interaction with Data Center and Build, maintain and modify PowerShell/VB scripts to support automation of manual processes in a windows environment
Bachelors degree or commensurate experience
Two years of experience with end-user support, IT troubleshooting, and/or network infrastructure
Prior experience with application support and/or proprietary applications
Development skills, code writing, Java experience and/or scripting knowledge would be a plus

181

Support Technician Resume Examples & Samples

Ability to work successfully with others and independently
Experience with programs similar to the U.S. Army’s Sustainable Range Management, Training Land Restoration Program
A California CDL is preferred, but not required
Familiarity with California Central Coast vegetation or a similar vegetation type
Experience with vegetation monitoring techniques and applications
4) Degree Conferral (copy of diploma if transcripts do not include confirmation that degree was awarded)
5) References (contact information for professional references including at least one supervisor, references will not be contacted without prior notification of candidates)

182

POS Support Technician Resume Examples & Samples

Performing user account creation and modification in Active Directory
Adding and removing security groups for access rights etc
ID Administrator
Relatively comfortable with technology, someone who we can ramp up quickly
Coordinate the installation of new hardware/software and perform maintenance as required
User based customer service
80/20 requests vs. issues
Work and communicate with team members to deploy quality solutions in order to satisfy project and task work as assigned
Interact with internal customers to address system requirements and priorities
Instruct users in the use of computer equipment and of computer applications
Maintain hardware inventory
Managing a Microsoft knowledge environment; Windows desktop OS including XP/Vista/7
Providing first and second-level PC network and technical support to users on routine or complex problems on all desktop and server application issues
Some interfacing with outside vendors providing network, software, and hardware support

183

Support Technician Resume Examples & Samples

Sterilize and/or remove used laboratory materials (e.g., eggs, culture tubes, waste, etc.)
Wash, sterilize, and prepare glassware for laboratory use
Wash and fold laundry
Perform general routine cleaning and maintenance of autoclave, deionized water system and other equipment
Provide support duties to other laboratory personnel such as setting up vials, labeling vials, and running the autoclave
Maintain kitchen equipment logs
Perform general housekeeping of laboratory facilities as assigned
Education: High school diploma or General Education Degree (GED)
Experience: 6-12 months work experience
Other: Good documentation practices

184

Study Support Technician Resume Examples & Samples

Develop an understanding of and regularly utilize available information resources and systems (e.g., SOPs, policies, computer applications)
Assemble, set up, and operate any necessary experimental equipment
Document experimental data in technical notebooks or approved electronic files including activities undertaken, existing conditions, observed results and variation from expected data patterns
Record and prepare data for inclusion in project reports
Able to perform the following techniques: oral gavage in rodents, IV, SQ, IP, IM injection techniques in rodents
Blood collection: tail vein in rodents; orbital sinus in rodents, cardiac in rodents
Necropsy and tissue collection
Rodent euthanasia via exsanguination preceded by administration of CO2 or anesthesia; cervical dislocation preceded by administration of CO2 or anesthesia; or, administration of CO2
Interact with other personnel within the department, key support groups and the division, to develop a network of resources to facilitate completion of assignments
Education: B.S./B.A. degree in Biological Sciences or related field from an accredited college or university is required
Experience:Must have at least 2 years of previous laboratory animal research experience
Certification/Licensure: Preferred but not required

185

Support Technician Resume Examples & Samples

Perform area support cleaning and basic animal husbandry (feed, water, change bedding) to maintain health of animals and/or quality of production support materials
Transfer and distribute supplies and waste as needed to and from work area(s)
Perform physical environment housekeeping duties according to Good Manufacturing Practices (cGMPs) and/or Standard Operating Procedures (SOPs)
May assist in recordkeeping or maintain recordkeeping pertaining to equipment operation, supply inventories
Strictly follow all procedures necessary to maintain the isolator and/or barrier room barrier
Operate equipment and use supplies according to safety guidelines. Perform all job-related duties in accordance with company safety procedures

186

Telecom Support Technician Resume Examples & Samples

Work in team setting to acquire an understanding of Telecommunications business unit and customer requirements
Assist in database and record keeping systems for time-entry and asset tracking
Understanding of the interrelationship between telecommunications and network systems
Experience working successfully as part of a team, be part of a team
Experience performing project implementation duties on assignments

187

Helpdesk Support Technician Resume Examples & Samples

Stable Work History
Familiar with PCs, PC operating systems and networking
Basic IT knowledge required

188

Product Support Technician Resume Examples & Samples

Minimum Nitec with 2 years working experience or Diploma in any discipline
Strong written and verbal communication, listening and presentation skills in English
Patience, meticulous, detail-oriented and organized
Can work both independently and as a team player
Good knowledge on the use of Microsoft Excel and Microsoft Word

189

Technical Support Technician Resume Examples & Samples

Completely and accurately open/confirm help desk tickets for all inbound technical support requests. This duty is performed daily, about 25% of the time
Provide first level support to identify, diagnose, and resolve issues for users of the personal computer software and hardware, network, the Internet and new computer technology; communicates solutions to end-users. This duty is performed daily, about 25% of the time
Primary resource for all onsite service calls. This duty is performed as needed
Deliver and setup all branch equipment. This duty is performed weekly
Perform preventative maintenance for branch equipment. This duty is performed as needed
Installation and termination of network cabling. This duty is performed as needed
Confirm user identity and reset/unlock user accounts for most systems. This duty is performed daily, about 25% of the time
Properly dispose of retired branch and network equipment. This duty is performed as needed
Completes required BSA/AML training and other compliance training as assigned. This duty is performed annually
6 + months experience supporting and troubleshooting pc's in networked environment
6 + months of network hardware and software troubleshooting experience

190

Clinician Support Technician Resume Examples & Samples

Act as a central point of contact for our customers to support varying levels of inquiries from basic order entry to clinical assessments
Be an advocate for customers’ needs with our business and support functions
Handle non-routine and multi-faceted customer complaints/inquiries
Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
Must be able to multi-task, prioritize, and manage time effectively
Work with Supply Chain personnel ensuring customer orders meet planned cycle times
Proactively manage exception orders working both with the dental professionals and Supply Chain Personnel
Ensure compliance with established Clinical Support procedures
Must follow all department and corporate procedures regarding safety, quality, environmental, and regulatory
Minimum of three (3) years clinical dental industry or clinical support experience
Dental Technician or Orthodontics Assistant Certification preferred
Three years Orthodontics experience preferred
Orthodontics Teaching or Educational experience
Orthodontic Assistant Experience
Superior Interpersonal skills
Computer literacy and confidence in using multiple applications simultaneously
Confident phone manner with clear verbal communications skills
Only Team Players should apply

191

Deskside Support Technician Resume Examples & Samples

Provides Tier II level phone, email, and desk side support on hardware, software, and pharmacy production applications
Responsible for thorough documentation of issue details, troubleshooting steps taken, resolution, and root cause utilizing Service Now ticketing system
Expected to learn Pharmacy Dispensing System and Applications at Orlando, Pharmacy. Acts as backup onsite support of dispensing operations
Assist where needed with deploying new desktops, laptops, and telecom equipment
Adheres to all Support Level Agreements and Processes as defined by DaVita Rx IT Support Leadership team
Teammate responsibilities may include participation in a future On Call Rotation; adhering to On Call Support Level Agreements as defined by DaVita Rx IT Support Leadership
Responsible for accurate management of DaVita Rx IT Assets including Desktops, Laptops, Phones, and MFD equipment
Responsible for participating as needed in IT Projects, not limited to attending project meetings and assisting in the setup and installation of systems and applications
Responsible for helping to manage IT and Customer Knowledge Bases; creating new and updating existing documentation
Responsible for being onsite resource to assist remote SMG, Network, and Telecom resources
Must be able to demonstrate high level or performance, accountability, and integrity without local leadership present
Must be a self-driven, motivated individual that can be successful in an environment with minimal direct IT supervision
3 to 5 years’ experience in a Customer or Desktop Support role required
Must have demonstrated experience in and fundamental understanding of basic networking, hardware, and software troubleshooting
Must be customer service focused and have demonstrated the ability to form strong customer relationships and be a team player
Must have strong analytical, verbal, and written communication skills
Must be able to successfully assess situations and respond proactively to changing priorities through the effective use of time management and attention to details
Must be proficient in Microsoft Office suites
Bachelor’s Degree in MIS or other IT related field preferred
Network Plus, Cisco CCNA, MCSA, MCSE, MCITP, MCTS, MCDST certifications a plus

192

Product Support Technician Resume Examples & Samples

BTEC ONC Electronics / Engineering
Preferably with a minimum of 2 years as Test Technician within an electronic test environment
PC / Windows literate
Strong fault finding skills
Full UK driving license
Up to date passport

193

Learntech Support Technician Resume Examples & Samples

Excellent collaboration skills and the ability to work as part of a team
Ability to work independently to resolve complex user issues
Knowledge of instructional technologies, in particular DELTA-supported learning technologies (e.g., Moodle, Blackboard Collaborate, Mediasite)
Prior experience working in a help desk environment or providing technology support

194

LAB Technician Instructional Support Technician Resume Examples & Samples

Perform other job-related duties and special projects as assigned
Attend training and maintain skill currency as appropriate to safely and effectively complete assignments
Knowledge of transformers, motors, generators, and other electrical machinery
Bachelor’s degree in physics, engineering, or related discipline (attach copy of college transcripts to employment application to demonstrate qualifications)

195

Primate Support Technician Resume Examples & Samples

Transfer and distribute supplies and waste as needed to and from work areas
Perform physical environment housekeeping duties according to Good Manufacturing Practices (GMPs) and Standard Operation Procedures (SOPs)
Strictly follow all procedures necessary to maintain biosecurity
Operate equipment and use supplies according to the safety guidelines. Perform all job-related duties in accordance with company safety procedures

196

Technical Support Technician Resume Examples & Samples

At least two years’ intensive IT experience including: CISCO IOS; Systems (Active Directory, SMS, Exchange, Microsoft OS); LAN / WAN; Enterprise IT Networks; Unix OS(Linux)
Current CCNA certification (should be in progress)
Security + CE (must have before start)
MCSA Windows or Server Infrastructure (or obtain within 6 months – should have passed at least one of the three MCP exams needed for MCSA)
Unix (or 5 years Unix experience)
Ability to obtain Interim Secret security clearance
Typically requires bachelor's degree or equivalent and two to four years of related experience

197

Helpdesk Support Technician Resume Examples & Samples

Answer hotline phone and provide requested Tier 1 user support. Log phone calls into customer’s enterprise help desk tool and escalate to Tiers 2 and 3 as appropriate
Answer hotline emails and provide requested Tier 1 user support. Log emails into customer’s enterprise help desk tool and escalate to Tiers 2 and 3 as appropriate
On occasion, provide on-site Tier 1 support to users located with client site building
Provide monthly reports on help desk statistics, using customer’s enterprise help desk tool
Provide monthly help desk “helpful tip” to the customer’s communication SharePoint site in the form of a PowerPoint slide or word document
Provide demonstrations, brown bag presentations, or other customer requested presentations as appropriate
Support the team’s agile development methodology by attending daily scrum, updating Agile boards, and supporting the process
Provide active contribution in sprint planning sessions regarding all Tier 2 and Tier 3 help desk tickets
Create meaningful, well documented JIRA tickets for all Tier 2 and Tier 3 tickets that provide full documentation for software developers and testers
Develop and foster a positive working relationship with customer and team
Develop and execute a goal plan to come up to speed on the customer’s various IT application functionality with the ultimate goal of independent ownership and operation of all help desk RESPONSIBILITIES within a reasonable timeframe
Operational working knowledge of customer’s IBM Enterprise Software Management Tool
Operational working knowledge of customer’s Agile work management tool, JIRA
Possesses and upbeat, positive can-do attitude and personality. Needs to be a team player
Conducts customer’s business while displaying a sense of urgency and understanding regarding customer priorities and needs
Willingness to grow and expand the help desk operation with new ideas and suggestions

198

Product Support Technician Resume Examples & Samples

Develop a clear and detail a step by step program plan with well-defined tasks and ownership ensuring that the program success
Understand overall design concepts as well as roadmap designs
Track and deliver technical support to both internal and external parties, communicate with various functional teams
Collaborate with SentryNet sales team to identify and develop dealer opportunities and understand dealer requirements
Support dealer inquiries about product, placing orders, configuration, and basic technical support questions
Train dealers on the product value proposition, market position, order processing and customer onboarding through NetConnect
Enter dealer orders into buying system
Define, report and proactively mitigate potential risk
Experience in Commercial and/or Residential monitoring solutions a plus
Experience with monitoring station day to day activities a plus
Skills and experience with personal computers and applications including E-mail, personal scheduling, word processing, electronic spreadsheets and power point
Excellent skills with Microsoft Excel required
Strong interpersonal skills and the ability to problems solve and solution sell according to customer needs
Ability to take the initiative to research, make decisions, follow through on and accomplish multiple tasks with a sense of vision, detail, commitment, priority and urgency required
Ability to manage and report risk required
Ability to solve complex problems required
A Bachelor’s Degree a plus
Demonstrated experience in technical sales
Experience in commercial and/or Residential monitoring preferred but not required
Candidates must be highly detail oriented and have the ability to multi-task in a fast-paced environment
Proficient in use of MS Products including Word, PowerPoint, Excel and Outlook
A solid business financial acumen is required
Ability to interpret common scientific and technical journals, financial reports and legal documents
Ability to effectively present information to top management, public groups and/or boards of directors
Ability to write speeches and articles for publications

199

Platform Support Technician Resume Examples & Samples

Resolves moderately complex issues and problems associated with business systems projects
Assists with the development and maintenance of business systems applications
Develops alternatives, software routines, and procedures for business systems applications
Designs system back-up and recovery procedures, as well as monitoring and controlling client production charges
Acts as a liaison between Applications Analyst/Programmers and Business Sponsors
Excellent communications and team collaboration skills
Excellent customer service skills and positive attitude a must
2+ years application or software support environment
Experience working in an Ecommerce environment a plus
Experience in a fast paced, self-directed environment a plus
Ability for limited, occasional travel
2 or more years related experience required

200

Lab Support Technician Resume Examples & Samples

General Lab Support (ie : Searching for cards, test equipment, cables, etc …. that designers need to do their jobs)
Assist with lab moves. (ie : Setting up PC’s, workstations or new equipment that is moving from one area to another)
Maintain an accurate inventory of the new and in use products
Ensure the Test equipment is operational (example : ensuring calibration dates have not expired)
Keep track of consumable items in the lab (cabling, connectors, etc.)
Ship/Receive assemblies to/from repair facilities
Maintain a database of all lab cards, including customer cards that are received for investigation
Perform re-work as required
Technician’s or Technologist’s diploma in Electronics Engineering
Proven knowledge and ability to troubleshoot and repair technical issues
Strong board re-work skills
2+ years of hardware lab support experience with complex high speed digital board designs, including networking and systems integration
Knowledge of Oscilloscopes, Logic Analyzers, digital debug tools & techniques
Excellent interpersonal, organizational, and time management skills
Have the ability to work with minimal supervision & balance/prioritize work requirements

201

Offline Support Technician Resume Examples & Samples

Represent the company and values ("HSSness") of the business and portray a professional and businesslike image to all customers, potential customers and other people you meet in course of your work
Load vehicles going out on deliveries and unload vehicles coming back from collections
Assistance with routine maintenance in the yard
Attending any training courses as and when required to help develop knowledge and experience
Carrying out other duties and tasks as and when required around the yard and inside the depot
Adhering to all the company’s safety guidelines including wearing of all personal protective equipment
Manual handling awareness
Experience in working as part of a team
Forklift driving experience desirable

202

Product Support Technician Resume Examples & Samples

After a training period, travel will be required to perform installs and troubleshoot problems in the field
Answer incoming calls from customers concerning technical support issues in a professional, polite, and courteous manner then provide prompt resolution
Follow up all requests in a timely manner to ensure customer satisfaction
Strong PC skills with Database Programs, MS Word, Excel
Maintain diplomacy when addressing escalated matters
Interact with the engineering and production departments to improve product reliability
AA Degree in Electronics Technology or equivalent military training or experience is required
Tech Support experience is preferred
Superior interpersonal skills for dealing with customer problems
Experience in the test, troubleshooting and repair of digital and analog circuits is preferred
Must be willing to travel as required
Must be a self starter that is persistent in meeting deadlines and working on their own

203

AV Support Technician Resume Examples & Samples

Serve as a technical point of contact for for all Audio, visual and conferencing equipment with external contractor support and/or Helpdesk technicians
Perform analysis and technical support and resolve audiovisual issues with equipment setup or during meetings
Document analysis/technical support using the current change or problem log procedure
Inventory newly installed equipment using existing inventory procedures
Provide technical advice and assistance on using advanced techniques of industry standard audiovisual practices and new equipment functionality
Create and keep support documentation current, such as user guides and conference room setup guides
Provide overviews on usage of equipment, conduct personal training
Provide knowledge transfer to audio visual staff and management
4+ years of relevant Audio and video and technical delivery and operations experience
Bachelor's degree in computer science, engineering or related field or equivalent experience
Technical networking and systems certifications a plus

204

IS Support Technician Resume Examples & Samples

Install, support, and maintain desktop business applications (ensuring software license compliance)
Install and maintain personal computers, printers and mobile devices
Handle Service Desk requests in a timely fashion. This includes effective escalation and triage of issues to appropriate Level 2 support personnel
Assist on special projects as directed by their supervisor
Create, update, and improve Service Desk knowledgebase articles
Maintain an inventory of computer hardware and software, including leasing information
Provide onboarding of new employees for the information technology needs
Minimum of a Bachelor's Degree in Information Technology with proven experience
Preferred candidate would have solid IT background
Requires knowledge in Microsoft Office Suite
Must be able to troubleshoot problems and communicate solutions to peers and internal customers; requires direct communication with high level executives

205

Engineering Support Technician Resume Examples & Samples

Build a data base of 3rd party displays to include warranty, maintenance contact and other pertinent details
Spanish as a second language a plus
Must be able to be Climb Certified

206

Lync Support Technician Resume Examples & Samples

Advanced technical support - research critical level Lync audio and web integrations incidents; lead meetings with vendors (Lync and managed services) and cross-departmental technical teams to resolve complex incidents escalated from lower support levels; troubleshoot and repair incidents; identify and implement alternate solutions to provide temporary service resolution for long-term issues (problems); work non-standard hours to serve needs across time zones; translate and relay technical information for all levels of customers from Assistant to CEO; and interface with customers in advanced technical positions
Escalation management – manage priority requests from customers, sales, service management, vendors and executive management
Vendor management – manage product-related incidents with external vendors, to include managed service providers for customers, and manage vendor interactions with customers
Training – train and mentor team members on Lync support processes, products and protocols
Strategy – prioritize daily tickets, queue, urgent issues and escalations, engage customer follow-up, vendor and testing appointments
Ticket flow management – collaborate with Tier 1 and Tier 3 to identify and mitigate ticket escalation failures and create and implement ongoing improvement plans
Trending & reporting - detect and document incident trends, generate reports and communicate results across various levels of the organization
Complete weekend on-call duties as assigned on a rotational basis
Associates degree or equivalent training and technical certifications in an applicable technical field
Functional/Technical Skills

207

Executive Support Technician Resume Examples & Samples

We seek an individual with a high level of technical and professional ability to provide executive-level users with an exceptional level of customer service in supporting hardware and software issues for Corporate equipment on-site and Executive remote locations. Troubleshoot hardware and software issues on workstations and personal technology devices running Windows and Macintosh operating systems. Devices will include personal computers and laptops, iPads, iPhones, Macintosh computers and printers - Ability to use proper grammar and spelling in documenting trouble tickets. Ensure desktop and personal devices interconnect seamlessly with diverse systems including authentication systems, file, email and application servers as well as administrative systems
Coordinate directly with vendor support contacts to resolve technical problems
Collaborate with Executive Support Staff and other IT teams as appropriate to determine and resolve issues
Support audio / visual equipment as needed
Develop and maintain operational and configuration documentation for all supported hardware and software
Knowledge of latest IT technologies and how they may apply
Conduct research and remain current on emerging products, services, protocols and standards and provide recommendations for technical enhancements
Ability to identify, manage and overcome barriers to communication
Ability to effectively communicate with customers Knowledge of the organization's hardware and software usage policies and ability to apply policy in supporting customers

208

Helpdesk Support Technician Resume Examples & Samples

Working knowledge of the responsibilities, policies, and procedures of the help desk
Knowledge of the organization’s trouble ticket system and ability to use it to assess customer needs and improve helpdesk service
Ability to provide timely and effective status updates to customers
Ability to assess and escalate serious or unusual problems to the appropriate IT group for resolution
Ability to provide standard trouble ticket status reports to management
Ability to monitor help desk workload and prioritize trouble tickets to effective use time
Ability to support and troubleshoot advanced office applications
Ability to develop, test and implement solutions to problems detected during troubleshooting
Ability to use existing resources to obtain knowledge on the organization’s network devices
Ability to provide customers remote troubleshooting assistance from the helpdesk or personal workstation
Demonstration of a service-based attitude in dealing with customers
Ability to use active listening techniques to improve communication with customers reports
Ability to support and train users in the use of self-help tools implemented in the organization
Ability to assess training needs and develop new training or self-help materials
Ability to apply basic security measures for internet, help desk, and desktop operations
Ability to update and configure desktop/PC OS, BIOS and drivers
Ability to install and network personal computer operating systems
Ability to successfully administer and manage email
Ability to order IT hardware, software and supplies within organization’s guidelines
Ability to provide move, add and change support for users accounts, computer equipment and telephones
Ability to install, configure and repair basic computer hardware and software
Performs other duties and special projects as assigned

209

Support Technician Resume Examples & Samples

Science and/or Engineering Degree
Experience in an industrial setting
Hands on, mechanically inclined
Proficiency in MS Office programs (Word, Excel)

210

Propane Support Technician Resume Examples & Samples

Assisting customers at our dock by purging, filling, and recertifying cylinders
Transferring fuel within our storage system
Unloading rail cars
Maintaining company equipment and assisting our service technicians

211

Technical Support Technician Night Shift Resume Examples & Samples

Working in a support center and provide technical support to customers
Record incidents reported by clients and help the customer through the problem solving process
Work closely with specialized technical teams
Aswer common requests for support (technical incidents and requests), giving information that will solve the incident and quickly assign unsolved incident tickets to appropriate resources
Realize a limited number of remote support activities; Climb the incident to a higher level, if any
Maintain and track tickets and records support team advised the measures taken
Make sure the incidents and requests are processed in accordance with agreed procedures
Available to work on a rotating schedule 24/7 , mainly nights
Rigorous work
Good knowledge of Windows operating systems, XP, 7,8.1,10
Competence with Microsoft Office and Office 365 (Word, Excel, Outlook, PowerPoint)
Bilingual (French, English) ,very good French
Post-secondary education in a relevant discipline or equivalent work experience; Knowledge of networks; Experience in technical support
Knowledge on mobile support

212

Application Support Technician L-it Resume Examples & Samples

Resolve software problems and/or identify and escalate hardware problems reported to the team
May be required to help train colleagues and service desk staff
May be asked to act as a backup to the his/her supervisor
Windows Deskop OS including Windows 7
Strong interpersonal, client service, communication, and organizations and project management skills
The ability to create and deliver presentations as necessary
Proficient in Remedy Incident, Problem, and Change Management
Extensive knowledge and advanced troubleshooting skills of the applications comprising the Global Core Loadset

213

Software / Hardware Dyna Support Technician Resume Examples & Samples

This is a very unique and interesting position where the candidate has an opportunity to support the test equipment for prototype vehicles
This is a fast-paced environment as up-time for the equipment is critical to meet prototype build and test schedules
This position would be part of a larger support team
A solid foundation in computer hardware, software, and networking is important for the right candidate to learn to support some of the unique test equipment in the test lab environment
Afternoon Shift: M-F 3:00pm-11:30pm
Dynamometer Engine Lab Support

214

IT Site Support Technician Resume Examples & Samples

Support for the day-to-day IT operation of the Managua IBEX call center
Organizes and addresses assigned tasks and tickets in appropriate priority order
Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure
Supports site level implementations of new pc hardware, application rollouts, and client specific activities as it relates to the desktop
Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system
Must possess excellent English written and oral communication skills; ability to interface with clients at all levels
Experience working in a large, fast paced, call center environment utilizing VOIP technology
Working knowledge of Active Directory, GPO’s, and software deployment
Highly proactive; addresses site level issues with appropriate sense of urgency
Above average knowledge of Windows 7 and the system registry
Must be a strong team player with a positive attitude and tenacity to complete the mission
Quickly learn and communicate new technologies
Proven ability to troubleshoot, install, and support the following: PC hardware, commercial and custom software suites, network connectivity for data, voice, Ethernet, and WIFI, image creation and deployment, IP phones, laptops, tablets, smartphones, and printers

215

Field Support Technician Resume Examples & Samples

In a repair center setting, analyzes, troubleshoots, makes repairs, resolves technical problems, and performs maintenance services on equipment or components returned to repair center by the customer
Prepares required repair documentation and maintains associated records
Conveys data and trends on product repairs to appropriate person or department to assure customer satisfaction
A minimum of 6 months of experience troubleshooting electronic products to component level

216

Instructional Support Technician Instructional Support Resume Examples & Samples

Geology or Environmental Science and related preparation of materials, including chemical solutions and reagents, for laboratory courses
The common principles, methods, and techniques related to laboratory support for Geology or Environmental Sciences
The materials, supplies and equipment and their uses related to Geology or Environmental Sciences
Fluency with standard office software packages such as MS Windows, Word, Excel and Outlook
Demonstrated skills preparing chemical solutions and reagents
Skill with prioritizing tasks, accomplishing goals through collaboration and completing tasks on time all while still maintaining attention to detail and accuracy
Quickly learn the names, uses and care of common types of materials, supplies and equipment used in Geology or Environmental Sciences
Count, perform and correct simple arithmetic calculations
Learn to operate, adjust and/or make minor repairs on scientific equipment used in Geology or Environmental Science labs
Read and write at a level suitable to perform the essential functions and responsibilities of this position
Perform some manual labor, such as setup equipment, stock supplies, move boxes, etc
To follow verbal and written instructions to ensure safety
Work and communicate effectively and establish and maintain cooperative working relationships with a diverse population of end-users including faculty, staff, and students
Adjust to change, demonstrate flexibility and patience with changing expectations (e.g., technology, responsibilities and assignments)
Observe and use safe working practices including removal of hazardous materials (will be provided training)
Perform assigned duties with accuracy and attention to detail
A Bachelor of Science in Geology or Environmental Sciences
Full-time equivalent to two years of student assistant level experience providing support services for an instructional program in Physical Sciences including such activities as preparing, producing, dispensing, or storing materials, supplies, and equipment
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. This is considered a sensitive position. Current CSU, Chico employees are subject to a background check (including a criminal record check) if voluntarily moving into a sensitive position, regardless of any background checks previously conducted
Throughout employment in this position incumbent must maintain a valid California Driver’s License as well as continued completion and compliance of the CSU Defensive Driver’s Training course
The selected candidate must pass a post-offer pre-employment physical examination

217

Donor Support Technician Resume Examples & Samples

13 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedures and documentation audits, as applicable. Promote safety in all actions
14 Follow all Standard Operating Procedures (SOPs), company policies and procedures
15 Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA
16 Maintain an environment free from harassment or intimidation of any employee by co-workers, management personnel or any external source. Immediately report (orally and/or in writing) all incidents of harassment to a manger and HR
17 Maintain professional image and confidentiality of all company records and information at all times
18 May, be cross-trained in all technical areas and other functions to meet business needs
19 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
20 Perform other job-related duties as assigned
Experience in regulated environment strongly preferred

218

Advance Support Technician Resume Examples & Samples

Establish and maintain operating procedures and ensure that employees maintain an acceptable level of quality and standards
Mentoring junior and senior technicians in core competencies
Inspire coworkers to attain goals and pursue excellence
Identify opportunities for improvements and make constructive suggestions for change
Provide remote Tier II technical support for all W&R products and systems through troubleshooting and collaboration with team and customers
Respond to cross department inquires regarding initial and ongoing service requests
Partner with W&R teams to analyze and determine the most effective method of problem resolution/escalation
Acquire and maintain a current knowledge base of relevant product offerings and support policies in order to provide technically accurate solutions for service requests and projects
Able to exercise sound judgment and execute difficult decisions
Able to motivate others to generate positive and efficient work environment
Able to demonstrate excellent leadership and customer service skills
Strong analytical skills including a high level of attention to details
Bachelor degree or equivalent experience
3 years for Endpoint technology support experience

219

Service Support Technician Resume Examples & Samples

2nd line incident resolution
Incident assignment to 3rd line
Resolution of VIP incidents / requests
Major Incident investigation and escalation
Overnight escalation and call outs
System maintenance
Domain portfolio management
Mobile asset management
Creating and maintaining Active Directory groups
AD administration
Exchange administration
Citrix administration
Microsoft Operating Systems (XP, Vista, 7, 10)
Commercial experience working in a Service Management function./**/ Apply for this job

220

Field Support Technician Resume Examples & Samples

Debug product installations, resolving simple product problems by applying established procedures and practices
Assists and instructs customers with product installations, adaptations or enhancements to installed product
Troubleshoot DSC communicators (IP and GSM) related to remote and local programming, communication issues and network issues
Maintains problem status and problem resolution records
Prepares reports on problems encountered and methods of resolution applied to ensuring overall system integrity and reliability
Willing to travel to customer locations for installation and training on SurGard Central Station products
On call 24 hours a day for Central Station support.(rotating schedule)
Willing to travel to customer locations for emergency assistance on short notice
Interface with Engineering to ensure resolutions of major customer issues

221

Service Support Technician Resume Examples & Samples

Ability to interpret a variety of instructions in written, oral, diagram or schedule form
Ability to use and understand Fluke meters, DVM’s, oscilloscopes, and other test equipment
Good customer facing skills
Demonstrate a mechanical aptitude and manual dexterity
Ability to take responsibility for quality of work performed
Ability to effectively write and read English
Must be able to lift up to 25 kgs
Full clean driving license
Ability to read and interpret mechanical/electrical drawings and schematics, and follow test procedures
Experience with high voltage equipment
Experience with high voltage DC battery strings
PCB component level soldering skills
Microsoft software knowledge
Perform on-site maintenance, battery replacement and repair of UPS
Troubleshoot and evaluate returned UPS products
Identify and summarize failure modes for quality and engineering purposes
Perform telephone technical support and issue return authorization when necessary
Properly use equipment and supplies as needed to accomplish job defined in work orders
Documents actions by completing production and service forms
Meets service repair goals on a daily, weekly and monthly basis
Manage activities of 3rd party service organisation
Completes and submits necessary documentation (field service reports, expense reports, quality reports, RMA’s etc.) in a timely fashion in order to generate customer billings
Willing to travel and work overtime as required
Locally recognized Electronic / Electrical certification or equivalent experience
Certification to work with high voltage equipment and or Lockout/Tagout and arc flash training
3 years experience maintaining / repairing UPS products

222

Work Station Support Technician Resume Examples & Samples

At least 4 years' prior work experience in a desktop support setting (college education may be substituted for years of service if applicable)
Experience providing technical consulting and performing installation of IT hardware and software
Experience supporting Microsoft Operating Systems, Microsoft Office Suite, and standard Adobe products
The ability to install and support computer hardware and software
The ability to assemble and disassemble computer equipment
The ability to transport various pieces of computer-related equipment that may weigh up to 50 lbs
The ability to communicate, both verbally and in writing with other departments of WSDOT, agencies, supervisors, employees, senior/executive management, and the public promptly and professionally

223

Support Technician Resume Examples & Samples

Supports Dragon Production Team activities
General clean-up and maintenance of work areas
Moving heavy equipment
Driving forklifts
Miscellaneous tasks as directed
Must adhere to proper safety guidelines at all times
Expediting or production support experience in the aerospace industry

224

Support Technician Resume Examples & Samples

Supports Dragon production team activities
Construction, mechanical, manufacturing, or electronics background is a plus
Self-motivated and works well with others

225

Field Support Technician Resume Examples & Samples

Convey data and trends on product repairs to appropriate person or department to assure customer satisfaction
Working Conditions and Basic Requirements
Customer service center location
Must be able to sit, stand and lift up to 50 pounds periodically throughout shift
Understanding Basic Metrology concept (17025 or Z-540)

226

Field Support Technician Resume Examples & Samples

Solves moderately complex problems
On-site technical support
Exhibits in depth product knowledge
Provides support for Project Teams, New Product Verification, Company Facilities, Technical Support Website and other groups as required
Identifies and resolves problems; recommends product/process improvements and preventative actions
Associates/Technical Degree in Electronics or Computer Science; or relevant experience
Excellent oral and written English communication skills
Specialized training and/or certifications in Fire Detection Products
Familiarity with call management systems
Familiarity with knowledgebase systems
Familiarity with help desk operations

227

Outstation Support Technician Resume Examples & Samples

Travel to various sites to provide diagnoses, repair, maintenance and/or installation of components, equipment and/or systems associated with aircraft Passenger Boarding Bridges (PBB) and associated Pre-Conditioned Air (PCA) and Ground Power Unit GPU) equipment, Baggage Handling Systems, Ground Support Equipment (GSE) and/or Airport Building and Terminal Facilities (FAC)
Provide emergency/unscheduled and scheduled maintenance, repairs and installation of above listed equipment and systems
Read and interpret equipment manuals and specifications to perform required maintenance, service, repair and install
Complete daily work log, work order and project paperwork for tasks accomplished during each job
Work closely with JBT corporate offices to plan, execute and accomplish project tasks
Manage time, resource and budget to provide profitable outstation support activities and return to JBT
Comply with company safety program

228

Helpdesk Support Technician Resume Examples & Samples

Provide technical assistance for incoming calls to the Help Desk via ticketing system, phone, email & walk-in
Provide support for hardware and software issues over the phone and in person
Utilize call tracking software to track and manage work done
Provides after hours and weekend support and must be able to work on Saturdays if required
Support iPhones, iPads, and Android devices
Setup and configure computers and equipment for employees
Help manage and track computer inventory
Setup projectors and connect and troubleshoot video conference meetings
Other duties will be assigned based on abilities
Required associates Degree in Information Technology field and/or CompTia A+ certification
Preferred an industry recognized Help Desk Certification (ITIL, HDI) and/or help desk environment experience
Must be able to lift at least 50 pounds
Knowledgeable in installing and troubleshooting software and computer hardware
Knowledge of the cloud based technologies, Microsoft Office, and Microsoft Windows
Ability to complete multiple simultaneous tasks and projects in a timely manner
Comfortable working under pressure and in a fast paced environment

229

Support Technician Intern Resume Examples & Samples

Use Honeywell tools to report
Assures projects documents are collected and stored
Supports production organization with administration of skill matrix recording
Respects HSE responsibilities as per internal regulations and Slovak law

230

Support Technician Resume Examples & Samples

Heavily utilize training, documentation/knowledge, and peers to develop troubleshooting and Research skills
Consistently document and troubleshoot any reported issue
Develop and maintain strong relationships within the IT department
Develop “creative thinking” in troubleshooting techniques
Develop solid customer service and follow-up skills

231

Body Shop Support Technician Resume Examples & Samples

Provide Tesla Approved Body Shop support worldwide
Provide in field collision specific training/support to Tesla Approved Body Shop technicians on electric vehicles collision repair
Knowledge of: methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles
Ensure active promotion and continuous improvement of Tesla Collision Repair Network technician activities
Effectively handle multiple priorities, organize workload, and meet project deadlines
Able to travel nationally and internationally to support training needs
Must be able to work independently in limited supervision environments
Comply with all Tesla safety rules, guidelines and standards
Understands and complies with federal, state and local regulations that affect body shop operations
Extensive travel; depending on the business need

232

Support Technician Resume Examples & Samples

Provide advanced technical support / information via phone or email
Assist Engineering in new product testing, evaluations and help the Roll out team bring new products to market
Assist the Download department with the testing and implementation of Downloading software used to remotely program control panels
Assists in preparation and distribution of documentation
Basic phone, computer, email, and Microsoft office software

233

Field Support Technician Resume Examples & Samples

*Must hold active clearance***
4+ years experience with
1) Break/fix
2) Windows 7 O/S
3) Printers and other multi-function devices
4) Ticketing system

234

Field Support Technician Resume Examples & Samples

Responds to initial technical support inquiries, resolves routine issues and refers more complex inquiries to senior technicians
Checks out and approves operational quality of system equipment
Other related duties assigned as needed

235

Cahill Coordinator Instructional Support Technician Resume Examples & Samples

Knowledge of the principles of performing support services; knowledge of the materials and supplies and equipment required in the curriculum and their uses
Ability to plan, organize, and schedule activities to operate technical equipment related to the discipline; ability to maintain records; ability to adjust and perform simple maintenance of technical equipment
Ability to assemble new equipment and troubleshoot issues
At least two years of experience providing instructional support services for a unit or discipline, scheduling classrooms and equipment, ordering supplies, inventory management in an academic unit, department or library
At least two years experience working with faculty and students to provide classroom and instructional support
Proactive; follow-through; creativity; problem solving
Possess effective interpersonal and communication skills to work with a variety of individuals; effective organizational, multitasking and research skills; possess strong customer service skills

236

Openplant Powerpid Support Technician Resume Examples & Samples

Create symbols and intelligent components using OpenPlant PowerPID tools including Class Editor and Component Manager
To provide ongoing maintenance of the iP&ID software functionality including tagging conventions and drawing-specific standards such as line styles, scales and grid settings
Provide input and support for engineering data management and schedule creation
Work with the Data Analysts as part of the iP&ID Development Team to complete software development work
Liaise with the P&ID Coordinator to agree and manage B&V and client-specific symbol sets
Ensure that the CAD technicians have fully functional customized project software platforms to carry out their drafting work
Interpret designers’ needs and liaising with project teams to create and maintain data transfer between iP&IDs, project database and associated schedules
Test all customisation, development and maintenance work associated with the iP&ID software including data transfer between the iP&ID database and bespoke schedules
Liaise with the B&V ProjectWise Administrator as necessary to maintain project folders
Eventually responsible for helping with in-house training and support for designers, CAD technicians, and general users
Self managing
P&ID Development experience
Resilience and drive (working to tight deadlines)
Multi-tasking ability (prioritise, organise, schedule work)
Works with others to deliver results

237

Support Technician Resume Examples & Samples

Supports liner production activities
Grind, file, or sand surfaces of metal items, utilizing a variety of hand tools, power tools, and machines
Removal of defects and smoothing of uneven surfaces
Moving, working aluminum tubes/liners
2 years of experience in aluminum sanding/deburring/surface blending
Certified to drive a forklift
Able to adapt to constantly changing work assignments and fast paced work environment
Experience using various types of hand tools and/or hand-held power tools, floor-mounted power tools and precision measuring tools on structures materials

238

POS Support Technician Resume Examples & Samples

Knowledge of PCs and telecommunications required
College degree or related work experience
Knowledge of the Windows 7 & XP environments and SQL Server database
Knowledge in setup, configuration and troubleshooting of LAN/WAN networks
Must be detail oriented with a team-oriented, collaborative attitude
Proven analytical, evaluative and problem solving abilities
Self-motivated and directed
Ability to work occasional weekends and evenings for special projects
Comp TIA A+, Network+ certification a plus
Windows 7 configuration and deployment experience a plus

239

Client Support Technician Resume Examples & Samples

Providing technical support for external clients using InnerWorkings FTP
Answering inquiries received from clients and accurately classifying, prioritizing and recording the service requests
Working with users to appropriately diagnose the nature of their problems and resolving software issues
Ensuring positive client experience through high quality service and communication
Researching and resolving each client interaction to their utmost satisfaction
Resolving incidents and fulfilling requests through Tier 1 support
Updating on status and completion in ticketing system and users through all means of communications
Establishing Client Support Center’s positive image by interacting with team members, vendors and clients

240

Deskside Support Technician Resume Examples & Samples

Several years of hands on experience with software Break/Fix, remote desktop
Experience with Information Security
Software/Hardware troubleshooting
Experience with Windows 7 and Microsoft Office products

241

Actuarial Support Technician Resume Examples & Samples

Develop expert-level knowledge of MG-ALFA and Integrate applications
Provide resolutions or workarounds to support issues; escalate and coordinate issue resolution between Operations and LTS Software Development teams
Liaise between software development and IT teams to facilitate understanding of customer issues and business impact
Respond to customer inquiries regarding system features
Gather client user feedback to inform product management decisions

242

Deskside Support Technician Resume Examples & Samples

Maintaining and updating support information and actions in the IT Ticketing system, including procedural documentation and relevant reports
Following standard procedures and written instructions to repair a fault or set up computer systems
Responding within agreed time limits to incidents and service requests
Prioritizing and managing many open cases at one time
Establishing a good working relationship with customers and colleagues within IT
Representing IT with professionalism and demonstrating IT values at all times
Strong interpersonal skills and the ability to work effectively across all levels of the organization and handle each request with discretion, tact, diplomacy and patience
Expert knowledge of Microsoft Office Suite of products for versions 2010, 2011, and 2013 and Office 365
Strong PC/Laptop hardware troubleshooting and deployment skills
Strong software application installation/troubleshooting skills
Familiarity with installing and supporting various third party software
Understanding of basic networking and network troubleshooting
Minimum 1 year experience supporting a Microsoft Active Directory/Exchange/Office enterprise environment (medium to large office)

243

Itsc Support Technician Resume Examples & Samples

End User supportMonitor incoming service channels and ticketing system, and respond to customer requests in a timely manner
Take ownership of customer issues from first contact assuring that the customer knows the person receiving their issue or request is dedicated to assisting them
Provide knowledgeable technical support via the phone, walkup, remote tools, and escalating when appropriate
Accurately record customer issues into the tracking system; maintain and update support documentation to assist with information sharing
Build, configure, deploy, and maintain end user computing products including desktops, laptops, tablets, research workstations, and mobile devices
Distribute, set-up, break-down, operate, and oversee the use of multimedia equipment including video recording and projection, audio reinforcement and recording, document cameras, data projection, computers, and additional multimedia equipment for lecture halls, classrooms, event spaces, and conference rooms
Review existing processes, policies, knowledge assets and services for improvement opportunities, and work with management and senior peers to implement necessary changes
Fulfill tier 3 hardware and software service requests and incident response. Infrastructure Support
Create and develop efficient processes to manage and update the HGSE operating system environment
Develop methodology and training for ITSC staff on imaging, configuration, and deployment of hardware
Support LAN and work with the IT network infrastructure team to ensure consistent network coverage
Serve as a technical expert to represents the department across HGSE to assist with needs evaluation
Track and manages software licenses and hardware inventory
Create and maintain hardware images for HGSE end user computing
Enforce the guidelines provided in all policies and procedures; assist in maintenance/updates
Apple Certified Associate certification (within two OS levels); within 90 days of hire
Dell Technician Certification within 90 days of hire

244

Automation Support Technician Resume Examples & Samples

Enter/download and maintain the ACL and APL systems rate, form and parameter files
Proof rates, forms and parameter files entered/created by others
Design and maintain coverage, declarations, billing and other forms used in UFG policies and documents
Company administrator for insurance reference systems, presently Reference Connect and AAIS
Archive obsolete policy forms in imaging
Provide back up for other general clerical functions in the department
Keep supervisor and others informed of progress/problems
Two or four-year college degree preferred. Insurance coursework such as Program in General Insurance (INS) and/or the Associate in Information Technology Program (AIT)
One to two years’ experience in the property and casualty insurance industry working with insurance products and policies
Team player, able to work with people and over the phone
Detail oriented. Work under deadlines
PC user. Type 40 wpm and working knowledge of Microsoft Word. Seven or more hours of PC entry each day

245

Product Support Technician Resume Examples & Samples

Ensures customer satisfaction and loyalty by consulting with, assisting and resolving requests, inquiries and complaints, both verbally and in writing
Possesses the product knowledge to resolve problems on fist client contact
Having the ability to analyze and solve customer facing issues based on the facts presented by the customer and knowledge of the product line
Strong client focus and genuine desire to assist during problem investigation
Creates a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
Builds rapport with the customer and assists in retention of the customer
Serves as a consultant to the customer
Resolves questions/concerns efficiently and effectively through active listening and personalizing techniques and by focusing on adding value
Manages multiple priorities to meet service level agreements and project deliverables
Follows specific methods and industry procedures outlined in documentation developed by management. Specialist must not deviate from defined processes and procedures unless approved by management
Routes cases to appropriate internal work groups as needed
College Degree or equivalent experience with a specific focus on the Internet and Customer Support
Professional working proficiency of Mandarin Chinese is required
Previous experience with ticketing and helpdesk software including escalation assignments
Adaptability/Flexibility
Self-Motivated/Curious
Reliability/Accountability
Time Management skills
Ability to maintain high level of attention to detail

246

Laboratory Support Technician Resume Examples & Samples

Media preparation: agar plates and liquid media
Glassware cleaning and autoclaving
Preform diagnostics, calibrations and repairs to lab equipment
Organizing and maintaining laboratory inventory and supplies
Collect and dispose of hazardous materials
Maintaining clean and safe laboratory areas
B.S. in Biological Sciences or equivalent with basic experimental experience in at least one of the following disciplines: biochemistry, microbiology, molecular biology or analytical sciences
Well-developed interpersonal skills and a strong commitment to work with and coordinate the demands from multiple laboratory scientists
Strong attention to detail and ability to effectively perform designated tasks as directed by supervisor or according to an SOP
Proactive; takes initiative to solve problems before they become an issue
Comfortable troubleshooting, repairing lab equipment, reading technical manuals or contacting technical support
Ability to handle a fast-paced, busy laboratory environment and manage time efficiently
Demonstrates the highest ethical standards, integrity, trustworthiness and has a high degree of personal responsibility
Proficiency with MS Outlook, Word and Excel
Familiarity with basic laboratory equipment and sterile technique

247

Collection Support Technician Resume Examples & Samples

Provide operational support to Department of Defense HUMINT Operations
Serve as the technical operational support to Directorate for Operations (DO) Desk Officer
Serve as the GCOMS Organizational Coordinator (OC) at the Division/Branch level OC’s oversee account management, adaptive access control (AAC) management and serve as overall SME for GCOMS use at the Division/Branch level
Serve as Operational Source Manager at the Division/Branch Level. Updates and manages source data within GCOMS
Serve as the ICF technician in order to conduct quality control on all vouchers, FINPLANs, funding and dispersement requests, and other documentation related to ICF planning
Maintain detailed records of operational requirements and capabilities of platforms and respond to them. Provide detailed guidance to assigned platforms to assist in mission and provide follow-up feedback and guiadnace to assist performance
Produce, edit, and/or quality control documents per the tasks above. Products can include but not restricted to: ICF voucher, FINPLANs, Funding and Disbursement Requests, Platform documents including ODs, SOPs, etc
Minimum clearance qualifications: Current TS/SCI with ability to pass a counter intelligence (CI) polygraph
Ideal candidate will possess an active DIA granted TS/SCI with CI polygraph
Minimum qualifications
Minimum of 2 years college and 3 years of experience in the Intelligence Community (IC). College can be waived for 5 years in the IC
Have the technical skills, knowledge, and experience to accomplish the work with minimal oversight
Have experience operating and maintaining Share Point
Experience in finance, accounting, business administration, operations research, or program and project evaluation
At least 6 months’ operational experience using GCOMS or other related software

248

Field Support Technician Resume Examples & Samples

Responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products. Promotes effective, positive, and productive communication among team to ensure and maximize satisfaction of customer base
Completes and documents all service and customer account related reports, updates, and emails in a timely and professional manner, compliant to all company quality procedures and guidelines
Maintains expenses within departmental guidelines and controls inventory and all company property

249

Senior Mac Support Technician Resume Examples & Samples

End User Support (break-fix and procedural)
Imaging and configuration deployment support
Application support (custom and shrink wrapped)
PC to Mac and Mac to Mac user migrations
Mac Enterprise IT support
Warranty repairs

250

VOD Support Technician, Bell Expressvu Resume Examples & Samples

Support team in design, implementation and support of critical infrastructure in an Over-The-Top (OTT) broadcast as well as Video-On-Demand (VOD) environments for multiplatform delivery
Support System Administration tasks, software and hardware deployments, system configuration, backups, system monitoring, performance tuning and troubleshooting
Assist with management and maintenance of virtualization solutions and associated SAN storage systems
Determine failing components and take corrective measures to minimize impacts to production environments
Develop, contribute and maintain operational procedures and technical documentation
Knowledge sharing and training between other support technicians on system components as required
Minimize loss or degradation of services by quickly identifying and implementing corrective measures
Other duties as assigned by the manager of VOD Support
University degree or college diploma with Computer or Electrical engineering background
Experience working in Linux/Unix environments
Knowledge of Windows Operating Systems (Windows 7, Server 2008, 2012)
Knowledge of Linux Operating Systems (RHEL 5/6/7, CentOS, Solaris)
Experienced with network troubleshooting and provisioning (DNS, routing, networking, load balancers, firewalls, TCP, UDP, multi-cast)
Experience with multi-tier large scale storage environments (SAN, NAS, Tape)
Knowledge of virtualization technologies (ESXi, VMware, Hyper-V, OpenStack)
Knowledge of streaming technologies (Content delivery networks, and Origin streaming servers)
Experience working with different media file formats (video and audio)
Excellent analytical, problem-solving and decision-making skills
Strong attention to detail and accuracy
Service-minded attitude
Must be a motivated self-learner and team player
Ability to work in a 24x7 environment consisting of both on-call support and after hours implementations
Must be flexible and able to adapt to schedule changes to meet the needs of the business
Ability to write technical documents
Ability to work collaboratively in a high-volume environment that is subject to frequent change
Experience with video automated Quality control technologies would be an asset
Knowledge of various test instruments and transport stream analyzers
Previous experience in working in an lean or agile scrum team
Recent experience in building and supporting VOD or OTT systems
Knowledge of a broadcast environment compression technology (IP, HD-SDI, ASI, MPEG-2/4)
Hands-on experience in setting up and configuring encoder/transcoders, building video profiles for live and VOD

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