Technical Support Tier Resume Samples

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T Harber

Theresa

Harber

220 Arielle Lights

Chicago

+1 (555) 377 2072

220 Arielle Lights

Chicago

Phone

p +1 (555) 377 2072

Experience Experience

Phoenix, AZ

Technical Support Tier

Phoenix, AZ

Robel-Torp

Phoenix, AZ

Technical Support Tier

May perform additional duties such as; data analysis, project management, reporting, as well as provide input for troubleshooting scripts and diagnostic tools
May participate on special projects, continuous improvement, problem solving teams
Provide front-line technical support, by both email and phone, for Console Astro customers
Strive for first call resolution, if first call resolution cannot be met, properly code trouble tickets for escalation to Tier II Tech Support using Ticket classification Guidelines
Provide front-line technical support, by both email and phone, for ASTRO customers
Troubleshoot advanced product or service issues, including but not limited to DS1 transport, PRI / CAS / FXS telephony, and DNS with proper escalation as necessary to achieve optimal trouble resolution times
Research and develop fixes for common problems

Houston, TX

Technical Support Engineer Tier

Houston, TX

Bayer-Kuhlman

Houston, TX

Technical Support Engineer Tier

Provide 3rd level technical support assistance to Authorized Support Centers (ASC) and end users
Manage support cases ensuring all issues are recorded, tracked, followed up, and resolved in a timely manner
Provide technical support to customers and resellers over email, phone and chat mediums
Perform root cause analysis of reported issues through offline investigation of device logs
Provide exceptional technical support for Intronis partners and customers
Assist with escalations from 2nd level support teams
Open escalations with engineering and development teams for newly discovered software bugs

present

Chicago, IL

Technical Support Engineer, Tier

Chicago, IL

MacGyver LLC

present

Chicago, IL

Technical Support Engineer, Tier

present

Create work around for customer problems to minimize service impact
Provide configurations, troubleshooting and best practices to internal and external customers
Manage technical escalations & own complex cases
Earn trust and credibility by executing against team goals, even when it means helping others with their work
Provide fault isolation and root cause analysis for very complex technical issues escalated by Tier2
Provide coaching and mentoring to Tier2 engineers
Work directly with ETAC and Software Engineering to get customer problems resolved

Education Education

Bachelor’s Degree in Computer Science

Ball State University

Bachelor’s Degree in Computer Science

Skills Skills

Excellent analytical and problem solving skills
Have the ability to trouble shoot 3rd party hardware and software: Examples of software would be VPN, Backups, Unix, Microsoft Operating System, Scripts/Coding, Web hosting, various email clients, and MySQL
Have 1 year of working knowledge of TCP/IP protocols, such as SMTP, DNS, HTTP, and the like
Have 1 year of working knowledge of VoIP
Have the ability to trouble shoot 3rd party hardware and software. Examples of software would be VPN, Backups, Unix, Microsoft Operating System, Scripts/Coding, Web hosting, various email clients, and MySQL
Have the ability to work any shift in a 24x7 call center environment
Strong verbal, written and interpersonal skills
Professional demeanor
Have a customer satisfaction driven attitude
Be an active contributor in a positive team environment

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11 Technical Support Tier resume templates

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Technical Support Engineer, Tier Resume Examples & Samples

Monitor and manage Tier 2 case queue
Maintain a high level of proficiency in Adap.tv platform, including products, processes, and related technologies
Lead complex investigations involving ad serving, optimization, forecasting, analytics, and front-end & back-end systems
Troubleshoot & debug Flash/ActionScript3 applications related to publisher video player implementations, Adap.tv proprietary AdClient components
Troubleshoot & debug client-side applications written in HTML/JavaScript/AJAX
Troubleshoot & debug backend systems written in Java and C++
Mastery of IAB VAST and VPAID video advertising specifications and implementations
Interpret Product design documents and technical specifications
Analyze server logs; including grep'ing, shells scripts that run on parallel remote machines, and command-line log parsing tools

Technical Support, Tier Resume Examples & Samples

HS diploma required
Minimum of 3 years of working experience with computer hardware and software
Ability to manage and prioritize multiple tasks under pressure

Technical Support Engineer Tier Resume Examples & Samples

Candidate must possess a bachelor/college Degree in engineering, preferably in the field of electrical, electronics, communications, mechanical
Fresh graduates are welcome to apply, although experience in a call-center/support role is a big advantage
Excellent communications skills in English, both spoken and written are paramount, as is the ability to listen and comprehend
Experience in electronic equipment required
Excellent skills preparing technical support reports
Understanding and awareness of customer needs and willingness to act on the urgency of the requests
Since the callers will be calling from North-America, willingness to work on permanent night shift schedule is assumed
Willingness to work in Sta. Rosa, Laguna
Provide technical support to SunPower dealers and home-owners during and after the installation of photovoltaic installations and systems

Technical Support Tier Resume Examples & Samples

Provide front-line technical support, by both email and phone, for Console Astro customers
Use of your excellent communication skills with our customers to ensure that incidents and Requests are resolved in a timely fashion
Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
Collaborate with various technical organizations when determining customer solutions (Engineering, Product Groups, etc.) Engages appropriate technical resources, as appropriate
Writing knowledgebase articles
Document all customer issues including characterization, restoration, resolution and time to fix
Must be a U.S. citizen with ability to obtain necessary security clearance
Strong troubleshooting, problem-solving and analytical skills, , with Wireshark and Putty a plus
Experience with IP Routing and Switching required
Information Security theory and best practices
Firewall, WAN, LAN, and Router Architecture and configuration
Knowledge of protocols (TCP/IP, PPP, etc.)
General working knowledge of Windows OS, Windows Server, Active Directory
Experience in providing technical support to remote customers
Familiarity with mobile radio technology and products a plus
Ability to collaborate across functional lines seamlessly
Proficient in controlling customer situations, and setting customer expectations appropriately
Able to rely on experience and judgment to plan and accomplish goals
Self-starter who manages their own priorities and activities
Flexibility to support a 24/7/365 operation and after hour "on-call" as needed
Security+ Certification a PLUS
Fluency in Spanish a PLUS
A minimum of 3 years experience in a high technology network systems administration position specializing in communications systems and technology. Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract Prior experience with troubleshooting problem-solving and analytical skills with Wireshark and Putty a plus Prior experience with IP Routing and Switching required. Prior experience with Windows OS Windows Server Active Directory. Experience in providing technical support to remote customersWant to create a job search agent? Send this job to a friend

Technical Support Tier Resume Examples & Samples

Strong troubleshooting, problem-solving and analytical skills, with Wireshark and Putty a plus
Communication networks and RF Trunking system knowledge
Knowledge of protocols (TCP/IP, OSPF, Frame Relay, PPP, etc.)
General working knowledge of Windows Server, Active Directory, UNIX, Linux, VMware
Knowledge of VoIP and IP telephony
Flexibility to support a 24/7/365 operation and after hour "on-call"
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract Strong troubleshooting problem-solving and analytical skills Prior experience with IP Routing and Switching required. Firewall WAN LAN and Router Architecture and configuration Prior experience with protocols (TCP/IP OSPF Frame Relay PPP etc.) Prior experience with Windows Server Active Directory UNIX Linux VMware Proficient in controlling customer situations and setting customer expectations appropriately.Want to create a job search agent? Send this job to a friend

Tier, Linux Technical Support Resume Examples & Samples

Troubleshooting / analytical / decision making skills
Linux command line administration and troubleshooting (Red Hat/RHEL preferred)
Tier 1/2 level support in a help desk environment
CM/ECF experience/knowledge preferred
Utilizing Informix/Oracle SQL queries for database support/troubleshooting
Hardware Support
Networking/VPN
Enjoys a fast paced environment
Able to work and interact with others in a structured / team environment
Accuracy and attention to detail, must have organizational skills
Independent problem solver with troubleshooting, decision making and analytical skills
Requires limited supervision

Technical Support Engineer, Tier Thermal Resume Examples & Samples

Assists customers in troubleshooting and system applications of FLIR Pro Security Thermal products
Create knowledgebase documentation for the FLIR Pro Security Thermal products, such as application notes, FAQs, and technical solutions
Create troubleshooting guides for internal and external distribution
Identifies, analyzes and resolves program support deficiencies
Provide data analysis and feedback within engineering as requested
Provides support to production to ensure smooth operation and product flow to customers
Brings the knowledge gained from working with different customers and markets back to the organization at FLIR so that we can better understand system requirements and make better products that are very well suited to the applications our customers are trying to solve
Support the SBA & Sweden Service teams as needed as it relates to RMA process for defective hardware
Aids systems engineering & TCX groups in Beta testing new products
Support varied customer applications for Thermal camera systems
Provide product training as needed for Customers, Sales Reps and FLIR personnel
Travel to demonstrate product features and capabilities, on-site support to bring products or systems on-line. Support trade shows
Assist with special assignments as requested
BA/BS Physics, Computer Science, or System Engineering
Mechanical and electrical assembly skills
Strong computer skills required: Word, Excel, Outlook, Power point, etc
Prior field or help desk experience installing, servicing, and troubleshooting physical security systems and associated hardware
Prior experience working with firmware
Solid understanding of fundamental networking topics such as TCP/IP, basic ping tests, routers, switches, port forwarding, DDNS, etc
Computer programming skills (Csharp, Linux, Putty, etc.)
Basic understanding of thermography, thermal imaging, and thermal video (will train)
Infrared theory and camera operation. Familiarity with various Infrared test procedures and equipment (will train)
Knowledge of export compliance parameters to aid in adherence to FLIR GTC policies and guidelines (will train)
Fluency in speaking/writing in Spanish and/or French

Technical Support Engineer Tier Resume Examples & Samples

Several years' experience in a comparable role
Strong UNIX/Linux background and experience
Strong Networking skills
Strong working and theoretical understanding of the OSI Layer model
Troubleshooting experience in solving complex technical problems
Excellent at providing positive customer service
Ability to support multiple products simultaneous
B.S.C. in Computer Science or related field
Understanding of a wide variety of protocols, including snmp, smtp, wmi, syslog, ssh, ntp, dhcp, dns, cifs, and nfs
Experience in understanding packet captures and using tools such as Wireshark
Ability to read and understand scripts to locate where issues are occurring
Understanding of device hardware

Business Class Technical Support Tier Resume Examples & Samples

Answer incoming technical phone calls for Business Class single location solution customers
Provide technical support/troubleshooting to include knowledge of gateway connectivity, e-mail support, and some ancillary product support
Educate customers as to how to solve similar technical issues in the future
Knowledge of in-house diagnostic tools is helpful Knowledge of DOCSIS specifications
Knowledge of diagnostic tools to troubleshoot DOCSIS Modem issues
Understanding of IP scopes and sub- netting, Static IP, network and broadcast domains, basic routing – RIP
Knowledge of DNS (Domain Name System)
Web Hosting*

Advanced Services Technical Support Tier Resume Examples & Samples

Bachelor’s degree plus 1 year of hands on experience in telecom, tech support, networking, or hardware such as switches, routers, hubs, phone systems (PBX/CBX), Cisco, or Juniper OR2 years of hands on experience in telecom, tech support, networking, or hardware. Such as switches, routers, hubs, phone systems (PBX/CBX), Cisco, or Juniper
Have 1 year of Data networking Protocols, such as OSPF, BGP, Access control list, NAT, DHCP, and Subnetting
Have 1 year of working knowledge of TCP/IP protocols, such as SMTP, DNS, HTTP, and the like
Have 1 year of working knowledge of VoIP, SIP, and preferably BroadWorks
Have 1 year of working knowledge of Polycom and Cisco telephones
Have 1 year of experience working in a call center/technical support organization
Strong verbal, written and interpersonal skills
Be an active contributor in a positive team environment

Technical Support Engineer Tier Resume Examples & Samples

Provide exceptional technical support for Intronis partners and customers
Escalate and triage any incoming issues that are non-standard
Accurate and consistent use of our ticketing system
“Owning” client issues/tickets from first contact to completion
Appreciation for the importance of seeing each customer contact through to completion
Fearless application of professional written and oral communication skills
Ability to really listen to our customers and convey our commitment to resolving the issue they contacted us about
Windows operating system/networking knowledge
1-3 years’ experience working within a technical support environment, primarily troubleshooting technical issues relating to windows operating environments
Ability to troubleshoot various customer technical issues using remote access
Prior experience supporting storage applications a plus, but not required
Microsoft Exchange and Microsoft SQL experience a plus, but not required

Business Class Technical Support Tier Resume Examples & Samples

Answer incoming HSD, Phone and Video calls from Business Class customers
Provide technical support/troubleshooting to include knowledge of gateway connectivity, networking, and ancillary product support
Can use a PC, including database and Internet based applications
Knowledge of DNS

Technical Support Specialist Tier Resume Examples & Samples

Embrace and pro-actively support the culture of environmental sustainability, and corporate and social responsibility
Show a willingness to get involved in upgrading and enhancing the IT culture a
Be open to performing ITSM related tasks outside of your current role where necessary

Helpdesk / Technical Support Tier Resume Examples & Samples

Incident-based Issue Resolution
Providing managed services support
Troubleshooting VoIP issues and technology
Work with migrated services and resolve assigned customer technical issues
Escalate issues as required, within a proper time frame
Meet SLA's
Communicate to customers clearly, effectively and professionally
Participate in On-Call/After Hours Rotation
Proficiency with computer networking, including switches, SMB routers and wireless access points
A very firm grasp of cloud services and technologies
Minimum 2 years experience providing technical support
Microsoft Certified Professional or higher preferred
Strong understanding of VoIP services
Experience with migrated services or a managed service provider
Previous experience with VMware, Cisco, EMC and Active Directory
Desire to work in a fast-paced environment within the technology sector
Ability to prioritize and multitask work to ensure that timeframes are met
Proficiency with Microsoft Office programs (Outlook, Excel, Word, Visio, etc.)
Proficiency with Microsoft desktop operating systems
Detailed understanding of the company's product sets within 30 days
Coordinating work on multiple incidents with varied requirements and product sets for multiple customers simultaneously
Time management is critical to ensure the timely issue resolution of the company's customers
Help Desk Technician I will work with other Help Desk associates, as needed, to resolve incident-based customer issues and to meet functional area SLA's
SLA Met or Exceeded, Including Escalation
Customer Satisfaction
Ticket Resolved on First Attempt
Clear and Accurate Ticket Time Logging, Communication and Current Internal Notes

Technical Support Specialist Tier-m/f Resume Examples & Samples

Ability to effectively communicate orally & in writing on MTS Systems operations
Articulates issues in a readily understandable manner for a delivery as a solution to customer
Prioritizes support volume for maximum effectiveness and customer satisfaction
Provides technical direction and customer interface, escalating to Tier 2 as required,
Awareness of MTS safety policies & procedures and maintaining current training in required country-specific EHS procedures
AA degree or 2-year vo-tech certificate (or local equivalent)
4 years technician experience & 3 year’s applicable technician experience
You should be fluent in English as well as in German (spoken and written)
General Knowledge
You should be knowledgeable in at leat one - preferable in two of these technologies: electrical, electronic, (analog & digital circuitry) mechanical, hydro-mechanical or software
General Level of Work
You can follow technical support procedures for case management
You are motivated to continual self development on MTS products, procedures and processes

Tier, SEO Technical Support Engineer Resume Examples & Samples

At least 4-5 years of full time experience in customer care/customer support/IT systems and networking or equivalent experience
Advanced writing and verbal communication skills
Extensive troubleshooting and testing skills i.e. analytic, be able to narrow down on a problem, use documentation, tools, etc to troubleshoot
Ability to multi-task and prioritize job requirements
Strong personal organization skills Good SQL skills advantage
Ability to maintain professional poise under pressure
Ability to act as a resource and handle highest level of escalation
Ability to provide technical training to peers and other teams
Experience in IT providing technical support or equivalent experience
Excellent communications skills written and verbal at multiple levels with customers i.e. technical / management
Ability to coach and mentor others advantage

Technical Support Tier Resume Examples & Samples

Bachelors degree plus 1 year of hands on experience in telecom, tech support, networking, or hardware such as switches, routers, hubs, phone systems (PBX/CBX), Cisco, or Juniper OR 2 years of hands on experience in telecom, tech support, networking, or hardware. Such as switches, routers, hubs, phone systems (PBX/CBX), Cisco, or Juniper
Have 1 year of changing routers experience configurations OR CCNP certification (Cisco or Juniper)
Have 1 year of working knowledge of VoIP
Have the ability to trouble shoot 3rd party hardware and software. Examples of software would be VPN, Backups, Unix, Microsoft Operating System, Scripts/Coding, Web hosting, various email clients, and MySQL
Manage relationships between vendors, internal resources, and customers
Professional demeanor
Have a customer satisfaction driven attitude
Must follow predefined guidelines, protocols, and procedures as directed
Have the ability to work any shift in a 24x7 call center environment
Candidate must possess the ability to learn, retain, and apply new information in an ever changing environment
Flexibility to perform additional tasks or duties outside of normal daily activities

Technical Support Engineer Tier Resume Examples & Samples

Create, revise and publish internal and public facing product solutions
We need candidates with a good technical understanding of one or multiple of the following protocols and systems
Advanced experience and knowledge in Active Directory
Advanced knowledge in Microsoft Exchange
Experience using SQL
Advanced Windows Server Troubleshooting experience
Experience with VMware and Hyper-V Administration
Networking technologies such as TCP/IP, Routing, ARP, DHCP
Application layer technologies including, but not limited to DNS, SSL/TLS, SMTP, POP3/IMAP,
HTTP/HTTPS, SMB/CIFS, NFS
MCTS Certification in progress
Basic knowledge of LINUX/UNIX OS including, but not limited to UNIX / LINUX/SUN/BSD/ MAC etc
Experience and knowledge with RAID technologies and differences
Production use of CRM systems, such as Sales force, Bugzilla, Jira etc
Advanced knowledge of common open source apps such as SendMail, postfix, openLDAP, iptables etc
Foreign language fluency a definite plus!
Common Initial technical certificates apply
CompTIA / Cisco / SANS certificates
Associates degree, or equivalent experience
1-3 years prior experience in customer facing job (customer service, technical support, etc)
Ability to type 40+ words per minute
Checkpoint; Juniper (Netscreen); Fortinet; Palo Alto Networks
Excellent and professional verbal and written communication skills

Technical Support Engineer, Tier Resume Examples & Samples

Provide Technical Support to customers, partners and PAN Tier2 engineers by phone, e-mail and in person
Provide configurations, troubleshooting and best practices to internal and external customers
Manage support cases to ensure issues are recorded, tracked, resolved, updated to customer satisfaction in timely manner
Work directly with ETAC and Software Engineering to get customer problems resolved
Have thorough understanding of the Software release and bug cycles
Reproduce customer issues in the lab
Create work around for customer problems to minimize service impact
Take ownership of escalated cases of any complexity with minimal need for supervision or assistance
Provide fault isolation and root cause analysis for very complex technical issues escalated by Tier2
Create or define troubleshooting tools
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals and troubleshooting guides
Be Subject Matter Expert for one or more specific technology areas
Travel may be required to customer sites in the event of a critical situation to expedite resolution
Take part in the 24x7 Follow the Sun on-call shift rotation
Customer oriented with excellent written and verbal communication skills in English
Hands-on experience with internetworking equipment
Experience with TCP/IP and UDP is required
Excellent understanding of OSI levels 1-7
Strong hands-on experience in Routing & Switching (OSPF / BGP / VLAN / STP)
Experience with Cisco, Checkpoint, Juniper (Netscreen), Fortinet products a plus
Strong ability to independently debug broad, complex and unique networks with mixed media and protocols is required
Must be able to coordinate across various groups and functional teams
Ability to complete tasks with minimal supervision
Ability to work independently, as well as contributing as a team player
Demonstrated ability to implement, drive and track projects

Technical Support Engineer Tier Resume Examples & Samples

Provide 3rd level technical support assistance to Authorized Support Centers (ASC) and end users
Assist with escalations from 2nd level support teams
Troubleshoot live over shared desktop sessions with the ASC and end user
Perform root cause analysis of reported issues through offline investigation of device logs
Reproduce customer issues in the lab to isolate faults and determine root cause
Open escalations with engineering and development teams for newly discovered software bugs
Publish and revise technical support bulletins and other technical documentation in the online knowledge base
Provide on-call support outside regular business hours on an as needed basis
Strong independent worker and team player
Strong troubleshooting methodology, creative and able to think outside the box
Ability to read, analyze, and isolate behavioral anomalies within packet captures
Experience with Linux, shell scripting, programming languages, and tool development a plus
Must be fluent in English. Ability to also speak Mandarin, Cantonese, Hokkien, or Thai a plus

Tier, Operations Technical Support Specialist Resume Examples & Samples

Required to have regular attendance at work site(s)
Perform other work related duties as assigned
Assist in creating disaster recovery and mitigation process
Ability to master new and continuously changing technologies
Ability to root cause potential issues in complex multi-layered architectures
Able to read and understand Microsoft SQL statements and table structure

Tier, Operations Technical Support Specialist Resume Examples & Samples

Experience in setting up hardware and software systems, writing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable
Ability to create specifications and documents that can be utilized by technical people
High degree of ability to interface with the customer and internal staff, make independent decisions, and recognize and solve problems with little or no supervision
Capable of working in a demanding environment with aggressive timeframes, and organizing conflicting time, energy and customer demands
Proven ability to influence, lead teams, and drive change

Tier CRM Technical Support Engineer Resume Examples & Samples

Manage highly visible, global and strategic support cases, and ensure 100% customer satisfaction by providing prompt and complete resolution to technical challenges and business issues
Take ownership of customer issues through to resolution - including troubleshooting, external and internal communication, and providing meaningful feedback to the customer on a regular basis
Liaise and work closely with the internal Salesforce team on escalated technical issues and product roadmap changes/new features
Identify, develop and execute training/education gaps or challenges
Empower the greater Salesforce community and share best practices with team members by creating and improving knowledge base materials
Bachelor's Degree in Engineering / Computer Science, or equivalent experience
3 years of prior experience in Technical Support, a helpdesk environment, or as a Salesforce administrator
Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability
A natural investigator who can demonstrate analysis, problem solving and troubleshooting skills
Detailed, organized and results oriented, with a strong level of attention to detail
Ability to effectively prioritize and escalate customer issues as required, as well as being able to multi-task and perform effectively under pressure
Previous exposure to Salesforce and the Force.com platform
Salesforce Admin or Developer Certification
Completed Salesforce Trailhead Badges
Familiarity with SQL & SOQL
Experience troubleshooting Microsoft Exchange, Email & Protocols, and client application issues a definite bonus

Polycom Technical Support Tier German Resume Examples & Samples

Provides customers with existing Service Request status and routes call appropriately
Experience in customer/technical support
Proficient working in a Windows environment with multiple applications and navigation between applications to research information
An understanding/working knowledge of networking
Ability to pass background and identity verification screen

Technical Support Tier One Resume Examples & Samples

Manage in-bound calls and emails with focus and enthusiasm, a dedication to the consistent delivery of an exemplary quality standard of customer service and positive energy to competently answer questions about Telogis’ products and services
Provide timely, high quality responses to external and internal customer questions and escalations, whilst balancing both the company’s and the customer’s needs
Respond promptly and accurately regarding escalation resolution, while actively navigating internal Departments and vendors to ensure seamless resolution for all customer issues
Proactively resolve problems in the early stages
Adhere to, and operate within, the company’s Support procedures, standards and policies
Appropriately advocate for customers, demonstrate innovation in helping to define ways to continually add meaningful and cost effective (for the company) value to the customer experience
Contribute to, augment and expand upon the company’s knowledge management database
Engage in company-sponsored and self-motivated training and learning opportunities to further develop technical and soft skills, as required, for effective performance
Provide timely feedback and ideas to the Technical Support Manager (Lead EMEA) to strengthen and refine the Department processes and operations
Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth
Any other adhoc tasks and/or projects as directed by the Technical Support Manager (Lead EMEA)
ONC, HND or Computer Science related qualification required
Proven demonstrable track record of same or comparative professional experience
Strong problem solving skills; gathers and analyses information skillfully
Excellent written and verbal communication skills, especially the ability to listen and comprehend effectively
Capable of sensitively managing difficult or emotional customer situations together with building rapport and trust for the future
Ability to instinctively comprehend and, where appropriate, escalate issues efficiently and appropriately
Prioritise effectively within tight schedules and a dynamically paced environment
Enthusiasm and positive attitude in context to the role
Strong work ethic and customer service orientation with outstanding integrity and ethics
High level of EQ, borne out by track record to date of personal conduct in professional environment
Commitment to professionalism, follow-through and attention to detail
Superior internet and computer skills
High technical aptitude for assimilating technical concepts and new technology
Ability to work flexible shift, which may include early morning hours, late night hours or weekend hours, as and when required
Experience with support applications, tools and processes
Experience delivering both hardware and software support services
Experience in systems engineering in wireless networks or GPS
CS or Engineering background a plus
Experience with PC/MAC browsers, Excel, Microsoft Office
Preference for Verbal, comprehension and written European language skills to a satisfactory standard. (French/Spanish would be beneficial)

Technical Support Tier Resume Examples & Samples

Essential Duties and Responsibilities include the following
Have the ability to trouble shoot 3rd party hardware and software: Examples of software would be VPN, Backups, Unix, Microsoft Operating System, Scripts/Coding, Web hosting, various email clients, and MySQL
Excellent analytical and problem solving skills
1 year of hands on experience in telecom, tech support, networking, or hardware such as switches, routers, hubs, phone systems (PBX/CBX), Cisco, or Juniper or 2 years of hands on experience in telecom, tech support, networking, or hardware. Such as switches, routers, hubs, phone systems (PBX/CBX), Cisco, or Juniper
1 year of changing routers experience configurations
1 year of Data networking Protocols, such as OSPF, BGP, Access control list, NAT, DHCP, and Subnetting
1 year of working knowledge of TCP/IP protocols, such as SMTP, DNS, HTTP, and the like
1 year of working knowledge of VoIP

Technical Support Tier Advanced Services Resume Examples & Samples

Candidate must have strong analytical skills
Strong verbal and written communications and interpersonal skills
Basic coding skills, such as Java, ASP, PHP, Perl, HTML
Basic Voicemail Software knowledge
Bachelor’s Degree (Technical focused degree) preferred
2 years’ of hands on experience in telecom, tech support, networking, or hardware or 3 years of hands on experience in telecom, tech support, networking, or hardware, such as switches, routers, hubs, phone systems (PBX/CBX), Cisco, or Juniper
2 years’ of changing routers experience configurations
3 years’ of Data networking Protocols, such as OSPF, BGP, Access control list, NAT, DHCP, and Sub netting
3 years’ of working knowledge of TCP/IP protocols, such as SMTP, DNS, HTTP, and the like
3 years’ of working knowledge of VoIP
Proficiency in Spanish is a plus