Client Technical Support Resume Samples

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S Sanford

Selina

Sanford

917 Runte Mountain

San Francisco

+1 (555) 827 1855

917 Runte Mountain

San Francisco

Phone

p +1 (555) 827 1855

Experience Experience

Chicago, IL

Manager, Client Technical Support

Chicago, IL

Kuhn Inc

Chicago, IL

Manager, Client Technical Support

Ensure professional development for team members Perform additional management duties including approving associate schedules, expense reports, PTO, etc
Manage customer escalations, develop and drive corrective actions
Develop and maintain an excellent working relationship with internal/external customers
Manage workflow of Level 1 customer support representatives to ensure timely and accurate responses are delivered
Manages the day-to-day operations of the Technical Services & Technical Analysts teams, providing coaching, support, and regular feedback
Serve as point of escalation for team members, department leads and customers Manage performance and coach all direct reports
Contribute to future direction of DCCS and Technical Support by partnering with other members of management

Boston, MA

Client Technical Support Specialist

Boston, MA

Bogisich, Ferry and Yost

Boston, MA

Client Technical Support Specialist

Participate in a collaborative team environment with exposure to Sales, Product Development and Management
Create monthly usage reports and distribute to management
Create problem resolution information in Dell's Solution tool
Escalate issues to the next level of support and management when necessary
Participate in after-hours on-call Support as scheduled Assist with creation and maintenance of Technical documentation
Follow established processes to prioritize client calls/incidents
This opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools

present

San Francisco, CA

Client Technical Support Senior Associate

San Francisco, CA

Rohan-Boyer

present

San Francisco, CA

Client Technical Support Senior Associate

present

Assists customers in determining problems, and provides resolutions
Assists customers by diagnosing problems and providing resolutions for technical service or care issues
Normally receives little instruction on routine work and general instruction on new assignments
Identifies, researches and provides input on unique or recurring customer problems
Performs role according to standardized policies and procedures
Willing to work on shift (24x7)
Responsible for providing phone and electronic based support

Education Education

Bachelor’s Degree in Computer Science

Ashford University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to analyze and solve problems quickly, with an attention to detail
Flexibility with excellent interpersonal skills and a strong sense of urgency
Strong organizational skills, with the ability to manage multiple tasks and prioritize workload effectively
Ability to work well with all levels of internal management and staff, as well as outside clients and vendors
This opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools
Strong computer skills (Excel, Word, Access, Outlook)
Proficiency in Windows, SQL, HTML, and Citirix
Excellent communication skills, including telephone support and presentation skills
Excellent written and verbal communication skills
Strong written and verbal communication skills (to accommodate a variety of audiences (technical, business, management, internal and / or client facing, etc.)

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11 Client Technical Support resume templates

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Client Technical Support Senior Associate Pro Support Polish Resume Examples & Samples

Provides first-level technical support on Dell supplied client products (including printer)
Attends required technical training sessions and makes effective use of assigned lab time
Excellent Polish and basic English language skills
Advantage is working knowledge of client, network architecture/technology and printer
Ability to analyse and solve technical problems related to client products by investigating potential solutions using troubleshooting skills

Client Technical Support Specialist Client Hc Resolution Team Resume Examples & Samples

Analyze troubleshooting steps and data to provide recommendations on future troubleshooting and needed capabilities
Analytical capabilities and understanding of Tableau toolkit
Partner with Oracle Knowledge content creation team
Interface with multiple groups (e.g., Sales, Resolution Managers, Customer Care, etc., Engineering) to provide necessary information to provide the best support experience for the customer
Use Advanced troubleshooting techniques and tools to identify defective hardware and provide applicable service based on entitlement and warranty
Advise and educate customers with correct procedures to obtain their technical goals (e.g., providing documentation, answering technical questions)
Provide input, recreate, and identify unique or reoccurring customer issues
Two to Eight years of relevant experience or an equivalent combination of education and work experience
Undergraduate degree and 2-4 years relevant experience

Client Technical Support Senior Associate Oklahoma City Resume Examples & Samples

Remains knowledgeable of Dell's product line, current industry products and technologies
Excels at recognizing internal and external customer's needs and expectations
Learns the full range of Dell technology, products, and services and is able to identify how these products and services align to customer needs
Involved in revenue generation activities with current Dell customers
Explains technical, industry, and market facts to position Dell as a competitive solution
Cooperates and collaborates with colleagues, cross-functionally, to support the sales process

Client Technical Support Specialist Resume Examples & Samples

Create mail enabled user accounts
Determine Exchange Mailbox database assignments
Create users’ home directories with appropriate permissions
Assist with registration of users Common Access Card (CAC)
Modify a user’s account permissions
Add user’s accounts to Distribution/Security Groups
Create new Distribution/Security Groups – possibly mail enabled
Modify Group Permissions on User Folders
Have an understanding of the differences between Security and
1+ years experience using Active Directory, Outlook, VPN/Remote Access
Candidate must successfully pass a Written Exam and successfully complete the required Qualification Board which is normally held 3-4 weeks after arrival. Failure to pass one or both of these requirements will result in Termination of Employment

Client Technical Support Specialist Resume Examples & Samples

Remote Support, Desktop Support and Field Technician Support for desktop, portables, peripherals and software custom or off the shelf software industry or proprietary
Troubleshoot MS Office, Outlook, Win7, Office Communicator/Lync 2013
Check ACTCS to see if person is authorized to have access to specific network
Hardware implementation/installations
Troubleshooting software installs and issues
Resetting passwords, creating accounts
User support for network and desktop hardware and software problems
Diagnose problems, and recommend and/or implement solutions
Create email accounts, change status in Active Directory
Support multiple DOD networks at different classification
Support VTC setup, operation, and scheduling
Must have a Active Current Secret Clearance
Experience working in a DoD Client Services environment
Working knowledge WIN 7 & 8
ITIL v3

Client Technical Support Specialist Resume Examples & Samples

Assist our clients by means of telephone, chat and email
Answer calls and solve queries with English speaking customers of Bloomberg's products and services globally
Ensure all requests are logged and updated daily using our proprietary ticketing system
Deliver an outstanding customer service focus when dealing with clients

Manager, Client Technical Support Resume Examples & Samples

1. Under limited supervision, provide product consultation to the client post conversion
Report statistical information, like case management and SLA metrics
Present product demos as needed
Analyze and determine client requirements for Fiserv’s Treasury Operations Solutions ACH and ARP clients
Essential Functions: The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities
Strong working knowledge of ACH processing, with details understanding of NACHA rules and regulations
Solid understanding of various Software Development Life Cycles (SDLC) and all aspects of application phases from design through deployment. Including but not limited to Models: Agile, Iterative and Incremental, Waterfall

Manager, Client Technical Support Resume Examples & Samples

Manages the day-to-day operations of the Technical Services & Technical Analysts teams, providing coaching, support, and regular feedback
Develops goals and objectives for functional area
Regularly evaluates and reports on progress
Works with project managers, client care managers, and other departments to ensure client needs, service level agreements, and deadlines are met
Regularly identifies process improvements and implements changes as needed
Sets dates and staffing assignments, and reports on progress
Prepares and conducts performance reviews
At least 5 years of previous financial industry experience
Previous supervisor/management in a multi-project, fast paced environment required
Previous implementations and client care experience
Excellent communications skills and the ability to translate highly technical explanations to a non-technical audience
Must be willing to work under deadlines and be detail oriented
Knowledge of DNA

Senior Client Technical Support Engineer Resume Examples & Samples

Highest level technical support for all in-house and outsourcing clients’, testing environments production environments. Point of escalation for nightly processing of in-house and Outsourcing clients, testing environments as well as production environments
Install new software release upgrades into Fiserv hosted test and production environments. Resolves deployment related issues for clients and internal resources prior to live production
Five years of programming in RPG/ILE and the IBM iSeries
Strong written, verbal, and non-verbal skills
Financial Institution knowledge preferred

Manager, Client Technical Support Resume Examples & Samples

Previous client care experience
Previous supervisor/management in a multi-project, fast paced environment preferred
Previous experience with Fiserv's DNA product highly preferred
Minimum 10%

Client Technical Support Specialist Resume Examples & Samples

Minimum 2 years of experience in the financial services/banking field interacting with clients (or equivalent education)
Demonstrated expertise with Microsoft Windows (7 / 8 / 10)
Demonstrated expertise with IIS
Demonstrated expertise with DNS
Demonstrated expertise / knowledge of installation / configuration of Security certificates
Demonstrated expertise / knowledge of TCP/IP and proxy servers
Demonstrated ability to work productively in a fast-paced, deadline-driven environment while exercising professionalism in communication with clients, staff, and management

Client Technical Support Specialist Resume Examples & Samples

Strong interpersonal skills - to interact directly with Private Bank clients in support of Investment Online
Highly proactive—sets the pace for Investment Online
High technological competency—able to navigate all technologies (Internet, Outlook, Excel, Word, Access Database, and strong internet skills for research and analysis)
Highly independent—can oversee and manage projects, conduct analytics independently with high quality results
Daily Telephone interaction with Private Bank clients
Respond to internal general inquiries from Portfolio Managers and Account Administrators
Creation of client User IDs and passwords
Primary contact for technical support for end client and internal users of Investment Online
Compose monthly reports for Portfolio Managers and Account Administrators to display client access
Daily maintenance of Investment Online inbox for new user set up request forms and questions from Portfolio Managers and Account Administrators
Identify inactive users for deletion
Daily imaging of confidential documentation
Reporting and tracking site outages and customer problems
Create monthly usage reports and distribute to management
Create and run queries in Microsoft Access related to online and e-statement utilization and adoption
Update existing queries in Microsoft Access to enhance ongoing management reports related to client digital experience
Review results of queries for data quality
Analyze results of queries to find data issues and trends to help improve the customer digital experience
Minimum 5 + years in a technical support environment. Including client interaction and first call resolution service
Experience in a in a fast paced environment, dealing with moderately complex issues and managing conflicting priorities
Experience in professional services environment (Banking-Wealth Management/Trust) preferred
Strong internet browser skills (Internet Explorer, Firefox, Safari, etc.)
Strong computer skills (Excel, Word, Access, Outlook)
Sense of Ownership, Proactive nature
Flexibility with excellent interpersonal skills and a strong sense of urgency
Ability to work well with all levels of internal management and staff, as well as outside clients and vendors

Manager, Client Technical Support Resume Examples & Samples

Manage Application Technical Consulting resources; define needs and hire quality team members; manage team assignments and schedules according to workloads and department needs Mentor and train new associates
Serve as point of escalation for team members, department leads and customers Manage performance and coach all direct reports
Enforce established process and suggest new process as needed; ensure processes are documented appropriately
Drive best practices and insure a culture of quality across the team
Ensure professional development for team members Perform additional management duties including approving associate schedules, expense reports, PTO, etc
Contribute to ongoing process improvements both within DCCS and pan-Fiserv
Contribute to future direction of DCCS and Technical Support by partnering with other members of management
Assist with the identification and definition of new service offerings that aid customer self-sufficiency
Collect, analyze & regularly communicate on defined team performance metrics and customer satisfaction
Manage customer escalations, develop and drive corrective actions
Act in a fiscally responsible manner to ensure adherence to the department budget
Minimum 5 years of technical support management experience
A minimum of 10 years’ experience with enterprise technical support
Skilled to manage the performance of senior-level professionals working autonomously
Develop and maintain positive working relationships with all levels of management internally and externally
Experience in effectively driving visibility to senior management when necessary
Must have strong and effective written and oral communication skills
Experience troubleshooting and managing technical escalations is critical
Experience managing crisis
Skilled in defining methodology, best practices, and reporting/communication guidelines
Ability to mentor new hires and existing team members in the following areas: written communications, internal processes, consultative account management and building effective relationships
Ability to accurately gather, analyze and interpret data; identify and define problems; and make recommendations for resolution
Proven understanding of customer relationship management strategies
Ability to manage an escalation internally, and communicate accurate information with confidence to the customer or third-party
Working knowledge of software development lifecycles
Familiarity with online banking and other e-enabling financial services products/services
Familiarity with downloadable mobile application support and backend mobile technologies
Understanding of distributed web-based application architecture/product structure
Proficiency with Microsoft Office Suite including MS Excel & MS Word
Working knowledge of some or all of the following technologies: .Net, HTML, JavaScript, ASP, ASP.NET, VBScript, XML, C++, VB, C#, SQL Server 20XX, Win 20XX
Some travel required (up to 25%)

Client Technical Support & Onboarding M Resume Examples & Samples

Facilitate the coordination between the client and the 3 business lines
Be the main contact for the client during a fund event
Effective Project Management
Coordination and global follow up of fund events taken in charge by TSO (launch, liquidation, merger)
Define migration with the client and parties involved
Manage client project in connection with different services
Deliver frequent project reporting for senior management
Contribute to RFP (request for proposal)
Project management skills, organisational skills, and your adaptability
Ability to manage meetings efficiently
Understanding of the Funds industry

Client Technical Support Resume Examples & Samples

Deliver professional and timely client communications regarding project updates, ongoing support items, and training services
Thoroughly track, organize and document all support related activities
Develop and maintain a full understand of Fiserv products and services and stay abreast of relevant industry trends and best practices
Financial Industry experience is highly preferred
Previous customer service experience is preferred
Previous experience using online banking, mobile banking, electronic bill payment is highly preferred
Ideal candidates will possess a basic understanding of workstation operating systems (MS Office) and computer functions to include knowledge of web browsers, clearing search history, cache files and cookies etc
Ability to analyze and solve complex problems, have excellent communication skills, and are team-orientated with a willingness to travel
Minimal travel

Client Technical Support Specialist Resume Examples & Samples

Develop and maintain an excellent understanding of the MicroEdge product suite
Providing quality telephone support to our clients with a high degree of customer service, technical expertise, and timeliness
Researching, resolving, and responding to customer questions via telephone and email
Attend meetings and deliver periodic status updates (both internally and with clients)
Functional understanding of all MS products
Proficiency in Windows, SQL, HTML, and Citirix
Ability to analyze and solve problems quickly, with an attention to detail
Commitment to continuous learning and personal development
Experience in a customer facing environment, either in person or over the phone

Client Technical Support Specialist Resume Examples & Samples

Receive and diagnose technical issues via phone & email
Resolve technical issues and provide an excellent customer experience
Attend work on a staggered shift basis, in accordance with the needs of the business
Maintain complete and current support history of customer hardware, using Dell's fault management tools and business applications
Maintain skill set and understanding of Dell's product range and services
Create problem resolution information in Dell's Solution tool
Collaborate with peers and technical associates on problem resolution
Advanced technical knowledge and understanding of Desktop and Laptop hardware and technology
Advanced technical knowledge of current and previous Microsoft Operating Systems & Office Suites
Degree or Diploma in IT related field preferred
Minimum 2 years experience in a hardware repair / troubleshooting role
Strong troubleshooting / diagnostic ability of hardware and software faults
Excellent customer service skills and professionalism
Ability to think laterally, possess strong problem solving, planning and prioritization skills
Be an advocate of a strong, cohesive team environment
Be adaptable and flexible in a fast paced, dynamic work environment

Client Technical Support Specialist Resume Examples & Samples

Bachelor’s Degree and/or experience of application support experience, preferably supporting software as a service (SaaS)
Experience with technical troubleshooting of an application
Prior experience working directly with customers
Act as a liaison between new and existing customers and internal departments including Support, Operations, and Development teams
Knowledge of SQL or XML is a plus
Language skills a plus
Job operates an on-call schedule
Job may require minimal travel

Client Technical Support Analyst Resume Examples & Samples

Ensure client support and satisfaction at a professional level with minimal supervision, answer questions and resolve client issues relating to products and services
Provide first and second level support to clients Research and analyze problems
Ability to coordinate change control and testing support
Ensure accurate and timely completion of assigned special projects and requests
Complete daily reporting requirements accurately and timely. Use a case tracking system to track information, cases/ tickets, questions and answers for every client-driven request
Prioritize, schedule, and manage case loads of varying quantity for clients. Utilize all available tools and techniques to resolve requests without escalation whenever possible
Act as a liaison between level 3 support associates as well as other subject matter experts and the client
Track and report key performance metrics related to support requests and solution quality
Active participation in the testing/validating change control events, application releases, and/or patch release during off shift change control windows or as necessary to resolve a client impacting issue
Minimum of five years of experience supporting large key accounts is required
Technical support experience
Customer relationship management
Critical thinking and creativity
Expert level ability to understand and troubleshoot application logic
The ability to read and edit configuration, bootstrap, and initiation files
The ability to understand and troubleshoot web services applications with regard to xml requests and responses
The ability to examine and analyze large sets of data such as log files and database tables, and apply critical thinking to extract meaning and root cause for issues
Familiarity or ability to quick gain familiarity with XML, HMTL, Java, Tomcat, SQL
Requires excellent written and verbal communication skills
Ability to multi-task and maintain an even-handed approach with clients and internal contacts, while working with continually changing tasks in a fast paced environment
Excellent analytical and Excel skills to provide client reports, billing and reconciliation
Excellent PC skills with detailed use of Word, Excel and PowerPoint a must

Alienware Client Technical Support Specialist Resume Examples & Samples

Handling customer enquiries aimed at extreme gaming
Helpful and polite dealing with customers
Fluent in English, excellent skills in writing and reading
Knowledge and understanding of PC hardware components
Knowledge of standard Microsoft Windows Applications and Operating systems
Experience in dealing with customers is an advantage
Excellent communication and analytical skills
Any other European language is an advantage

Client & Technical Support Analyst Resume Examples & Samples

Providing direct client facing world class support by investigating access, orders, configuration, compliance, and functionality, issues; troubleshoots using different production and support application, logs, and technical team contacts to resolve reported problems. (Approx. 40%)
Receives and professionally responds to telephone and written requests from external clients (initial and follow-up). (Approx. 35%)
May handle post-promotion testing, on-call support for urgent requests (including after hours support). (Approx. 5%)
Participates in service improvement efforts and training. (Approx. 5%)
Assists with other assigned tasks, as needed. (Approx. 5%)
Working knowledge of Windows-based applications
Basic knowledge of databases
Superb customer service skills; addresses customer needs, even in difficult circumstances
Excellent communication skills, including grammatically correct speech and written correspondence
Works as a team player with customers and internally with peers, adjacent teams, and management
Handles multiple, conflicting priorities successfully and professionally
Interprets and applies complex information while troubleshooting.
Proficient at learning new technologies/applications quickly
Creative problem-solving and strong analytical skills.
Desire to keep service/application knowledge current.
Regular and punctual attendance is a requirement of the position
Working knowledge of Equifax Verification Services applications and products
Technical experience working with data, logs, configuration, and troubleshooting

Client Technical Support Specialist Resume Examples & Samples

Bachelor’s Degree and/or relevant experience of application support experience, preferably supporting software as a service (SaaS)
Knowledge of SQL or XML preferable
Fluency in German, written and spoken

Client Technical Support Senior Associate Resume Examples & Samples

Assists customers in determining problems, and provides resolutions
Ensures proper escalation procedures are followed
Normally receives little instruction on routine work and general instruction on new assignments
Gains assistance from higher-level employees
Assigns incidents in line with documented guidelines and procedures
Maintains comprehensive knowledge of service offerings along with future industry products and technologies
IT Graduates
Proficiency in English/Mandarin/Malay (spoken and written)
Experience working in technical support/call center environment will be value added

Client Technical Support Specialist Resume Examples & Samples

Act as a the single point of contact for customers impacted by projects
Act as liaison between management, internal support teams, internal technical teams, external vendors and customers
Maintain professional communications with customers during projects and problem resolution process
Execute proactive notifications to clients within expected timelines
Maintain accurate records of client interactions and project execution status
Gather information and lead client through diagnostic procedures to determine source of any errors
Investigate and follow up all incidents received via phone/e-mail, log them into investigation tracking system and ensure updates are entered on a regular basis
Follow established processes to prioritize client calls/incidents
Escalate issues to the next level of support and management when necessary
Remain up-to-date with product and technology knowledge
Advanced logical thinking, troubleshooting skills, and techniques
Advanced knowledge of front end applications: Microsoft Outlook, Word, Excel, Access and browsers
Advanced knowledge of Operating Systems, Networks, scripts and encryption technology
Ability to prioritize daily workflow of client calls and e-mail
3+ years experience in a Technical Support Position preferred
3+ years customer support/help desk experience preferred

Manager, Client Technical Support Resume Examples & Samples

Manage workflow of Level 1 customer support representatives to ensure timely and accurate responses are delivered
Monitor phone queues to ensure calls are handled in a timely manner, adjusting staffing where needed and / or answering calls when needed to ensure service levels are met
Provide instructional guidance to CSRs for handling complex issues; analyzing and resolving problems for customers by aiding the CSR to determine and explaining the best solution for the problem
Interface with other internal departments and/or clients to follow up on customer requests
Handle escalated calls / requests, from clients
Develop and maintain an excellent working relationship with internal/external customers
Review associate’s performance against all areas of job function requirements and behavior expectations
Provide timely feedback to ensure associates have a clear understanding of their current performance, as well as coaching for performance improvement where needed
Provide direction and coaching to support associate’s career goals
Write and deliver performance appraisals for team members
Provide after-hours support an on-call basis, as needed
Conduct ongoing reviews of existing procedures and processes and write and implement new or revised procedures / processes to ensure or enhance the quality and efficiency of the department
Know and conduct business in accordance with Fiserv’s quality programs and standards
Maintain safety standards throughout the areas of this position’s responsibility
Complete other minor and major projects on behalf of your team or the department, as assigned
High ability to multi task and manage multiple priorities
Strong critical thinking / problem resolution skills
Strong change management skills
Strong coaching and development skills
Familiar ITIL model and case management preferred
Excellent interpersonal skills including ability to maintain professional presence at all times
Must be able to manage a fast-paced environment, with daily processing efficiency requirements
An understanding of basic helpdesk knowledge
Must be able to thrive under pressure
Experience delivering customer service to both B2B and B2C customers preferred
Experience in a banking or financial services environment preferred, but not required

Manager, Client Technical Support Resume Examples & Samples

Minimum 3 years of customer service experience in a call center environment
Minimum 2 years of management experience
Must have experience managing teams in more than one location
Familiar with ITIL model and case management preferred

Client Technical Support Resume Examples & Samples

Assumes ownership of customer issue until resolved involving multiple inbound and outbound communications
Will own the issue and engages/collaborates with multiple resources
Knowledge of job associated database, software and documentation
Problem solving skills
Strong technical aptitude; troubleshooting skills

Client Technical Support Resume Examples & Samples

Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
Attends training courses as required and stay abreast of evolving internal processes and industry developments
Proficient PC skills, specifically in Windows and IOS environments
Ability to document, track and monitor a problem/issue to a timely resolution
Automotive industry experience
Bilingual French or Spanish

Director, Client Technical Support Resume Examples & Samples

Proactively assess and develop plans to address/optimize areas to improve efficiency and effectiveness in terms of how we support our clients
Provide guidance, direction and coaching to the Client Service team that encourages building stronger, broader and deeper relationships across a client’s organization
Collaborate with other BU’s service management leaders to ensure we have common goals and operating methodologies and to ensure consistency and a comprehensive approach to how we manage the day to day operational aspects of our client relationships
Develop and implement a plan to improve client satisfaction
Track and monitor key benchmarks
Lead teams of Client Service Representatives responsible for day to day operational support, service issue management and overall ownership of issue resolution and associated internal and/or external communication(s)
Balance initiatives with professional judgment to accomplish difficult tasks though other people, this may include running a sponsored program using matrix resources
Maintain high client retention, Monitor client satisfaction, facilitate improvement as needed, and regularly communicate with client’s key stakeholders in conjunction with the Account Executive
Entails functional and process leadership responsibilities which are highly ambiguous, complex and tactical
Manage client escalations to ensure client satisfaction. Issue resolution skills and experience are required, coupled with excellent follow-up skills
Establish and maintain effective relationships with the credit union executive team via onsite meetings
Leverage industry trends and Fiserv offerings to demonstrate Fiserv value proposition
Acquire, develop, and manage talent capabilities of account executives, with demonstrated ability to coach, motivate and drive results
Develop & improve training programs for staff, inclusive of an ongoing knowledge management strategy that allows AEs to keep up to speed on products and services, as well as client success stories
Understand and effectively manage employee satisfaction
Work closely with sales, marketing and product teams to identify developing client needs
Work closely/collaborate with all leaders within Client Services, as well as cross-functional leadership, with a focus on maintaining superior customer service levels and strategic insight/partnership
Exhibit professionalism and polish when presenting in front of diversified audiences of stakeholders
Excellent executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Provide team leadership and coaching to create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Continually develop team, recognize/celebrate team and team member accomplishments and exceptional performance
Minimum 5+ years’ experience in financial services required
5+ years of supervisory/management experience required
Ability to build strong relationships with clients and internal stakeholders
Ability to build detailed processes, procedures and measurability standards
Attention to detail and exceptional organization skills are a must for this position
Dedication to quality and high-level customer satisfaction
10-20%
180-Day Accomplishments
Understand functional specifications for problem troubleshooting and resolution
Working knowledge of organizational structure
Strong understanding of general operations of credit card processing