Specialist, Technical Support Resume Samples

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C Glover

Chris

Glover

54924 Zane Parkway

Dallas

+1 (555) 849 3288

54924 Zane Parkway

Dallas

Phone

p +1 (555) 849 3288

Experience Experience

Phoenix, AZ

Specialist, Technical Support

Phoenix, AZ

Brown, Marks and Will

Phoenix, AZ

Specialist, Technical Support

Provide customer feedback to the company to improve products, service, and customer satisfaction
Provide efficient technical troubleshooting support on test systems
Handle incoming order entry and technical questions from customers and provide prompt, accurate answers
Satisfactorily meeting all job performance expectations
Assist systems administrators and engineers in accomplishing implementations and upgrades
Responsible use and management of accessible replacement equipment and software tools
Responsible use and management of surplus hardware and software inventories and proper disposal of obsolete materials

New York, NY

Technical Support Specialist, Merge

New York, NY

Prosacco, O'Kon and Hoeger

New York, NY

Technical Support Specialist, Merge

Work with project managers to schedule and perform new system installations
Performs other duties as assigned by immediate supervisor or upper management
Perform product updates occurring during the implementation cycle to ensure the most up-to-date code revision when requested by Project Manager or customer
Work with customer and modality vendor to implement Modality Worklist
Identifies and communicates possible improvements in the work process for customers and peers
Participate in customer planning meetings with Project Managers to design network configurations and plan hardware deployment
Assist customers with test plan design to fully test all aspects of the deployment of Merge applications to assure successful go-live

present

Houston, TX

Senior Specialist, Technical Support

Houston, TX

Koss and Sons

present

Houston, TX

Senior Specialist, Technical Support

present

Support the development and implementation of standard work associated with the services
Identify opportunities to further leverage established or new Global Work Share resources for long term support and anticipated growth of the services
Develops and retains customer first focus and ensures customer satisfaction
Build strong/on-going working relationships with Global Field teams
Service Product Management
Field Service Management
Sales representatives and managers

Education Education

Bachelor’s Degree in Computer

Towson University

Bachelor’s Degree in Computer

Skills Skills

The ability to communicate clearly and effectively in a professional manner verbally and in writing
Ability and desire to learn and grow in skill and competency
Attention to detail
Logical process and problem solving ability
The work conditions are representative and typical of similar jobs in comparable organizations
Universal knowledge of Bally software applications
Ability to make fast and correct decisions in a fast-paced environment
Open to some travel; mostly local, but some probability for travel to plants beyond the local area to assist in projects or continuous improvement events, etc
Excellent troubleshooting skills
Some level of education, training, exposure, or experience in information systems

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15 Specialist, Technical Support resume templates

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Hebrew Technical Support Specialist Dublin Resume Examples & Samples

Remains knowledgeable of Dell’s product line, processes, policies, current industry products and technologies
Ability to handle critical / sensitive situations professionally with users that have a wide range of technical knowledge
Requires advanced technical aptitude and troubleshooting skills
Ability to be autonomously productive
Excellent knowledge of server hardware (namely SCSI & RAID)
Firewall solutions, NAT, and network load balancing
Certification : DCSE Associate V7, MCP, Server+ or network+

Technical Support Specialist Client Pro Support Polish Resume Examples & Samples

Provides first-level technical support on Dell supplied client products
Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
Fluency in Polish, English and German

Alienware Technical Support Specialist Resume Examples & Samples

Troubleshooting and fixing of technical problems
Active guidance and online maintenance for the customers on the phone
Communication and customer handling skills at high level

Senior Mainframe Migration Technical Support Specialist Resume Examples & Samples

Respond to support calls and problem reports submitted via website and emails
Proactively keep support cases updated
Troubleshoot problems to isolate root cause
Submit and update product bug reports for development
Replicate issues in-house and set up for developers to work on
Answer questions and deliver solutions

Remote Technical Support Specialist Rtss Resume Examples & Samples

Providing initial remote technical software support for AIX to clients
Interacting with client and IBM functions consistently until problem solution
Responding to client queries, providing timely resolutions to client issues
Willingness to work in swing/night shifts
Required
French & Arabic fluent (both written and verbal), with neutral accent and excellent language comprehension
Some IT experience (1 year), through business or personal interest
Arabic: Fluent

Tn Technical Support Specialist Associate Resume Examples & Samples

Professional fluency in written and spoken English - proficient level required
Ability to provide technical support
Proficient in using computer software products and working knowledge of Internet usage
Full training on Sabre systems, applications and software will be provided
Call center and/ or telemarketing Customer Service knowledge and travel industry knowledge will be considered a plus
Good written skills particularly email to respond and resolve customer problems and manage communication across the organization

Unix Technical Support Specialist Resume Examples & Samples

Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides an intermediate level (Level 2) to high level (Level 3) of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues
Work with Delivery Analyst and Dispatcher to resolve identified investigations
Work to standardize repeatable tasks and steps across multiple accounts within a pool
Team members participate in daily cadence discussions on team performance. They discuss issues or challenges, and provide and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Team members may also separately interact and exchange information with members of cross-pool teams
Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement culture
At least 2 years experience in Solaris System Administration
At least 2 years experience in Veritas Cluster Support
At least 2 years experience in AIX System Administration
At least 2 years experience in Linux System Administration

Technical Support Specialist With Spanish Resume Examples & Samples

Provide telephone and electronic support for customers using large multi-user UNIX and LINUX systems
Work with all levels of customers with varying levels of technical expertise in effectively resolving issues in an efficient manner
2+ years previous customer support experience in a technical environment

Technical Support Specialist Platform Resume Examples & Samples

Explore the new methodology of eSupport. Pro-actively propose to eSupport development
Investigate and resolve simple Support issues independently and productively
Take different work shift upon the business needs
Good communication skills and interpersonal skills – be able to work with customers and people from other departments like Client Services, Sales and Development
Good understanding of support process, product maintenance process and some knowledge of soft-ware development process
Be able to raise alarms for potential project/customer situations or escalations
Good English command

Technical Support Specialist, Data Management Resume Examples & Samples

Provide direct technical support on Autodesk data management products to internal and external customers and partners via approved communication channels
Use knowledge based tools to diagnose, resolve technical issues and document problem resolutions in the knowledge based tools
Develop training plans and mentor new technical support team members
Five years’ experience working, supporting and implementing Data Management software in a customer environment
Bachelor’s degree or equivalent experience in Engineering, Computer Science or related field
Experience troubleshooting software and hardware problems
Excellent verbal and written communication skills and a strong command of the English language. Fluency in German, French, Italian or Spanish is a plus
Strong customer service skills including phone etiquette and conflict resolution
Excellent troubleshooting and analytical problem solving skills, and the ability to interpret technical questions
Experience installing, configuring, maintaining, and troubleshooting workstation and server operating systems from Microsoft
Solid understanding of routers, firewalls, web servers, web proxy servers, Active Directory, Group Policies, Windows security, DHCP, DNS, and WINS
Client/Server SQL Database setup configuration and administration
Knowledge of structured programming languages including LISP, VB, VBA, C, and C++ are also a plus

Markets E Trading Technical Support Specialist Resume Examples & Samples

Background of hands-on application support
Background of technical skills such as UNIX/Linux, SQL, Shell scripting, Perl, Windows
Knowledge of Equities products and business flows advantageous is an asset
1 - 3 years experience working in a support environment
Understanding of problem management methodologies
Minimum 2-3 years experience with SQL
Minimum of 1-2 years of experience in shell scripting
Minimum of 1 year of experience in Perl or Python scripting
Strong UNIX/Linux hands on experience
Strong knowledge of Microsoft based operating systems
Some knowledge of networking
Some knowledge of JAVA programming language is an asset
Some knowledge of C/C++ programming language is an asset
Some knowledge of any programming language is an asset
Knowledge / working experience of ITRS Active Console
Knowledge / working experience of Autosys
Knowledge of message oriented middleware (eg Tibco EMS)
Knowledge of kdb+ an asset

Direct Hire Regional Technical Support Specialist Resume Examples & Samples

Provide direct, routine technical advice/support, troubleshooting assistance, problem resolution, and responses to inquiries through the Help Desk for PCs (both laptops and desktops), printers, PC/server applications, databases, Blackberry devices, telephones, remote access, document transfers, and conversion/retrieval of archived documents to attorneys and staff either face-to-face, by remote access or on the telephone
Provide telephone support to users in multiple offices using firm-wide Call Center system
Install software, configure, and set up PCs
Coordinate timely repair of computer hardware with outside vendors, including tracking repair call logs, monitoring inventory levels, verifying bills/invoices, etc
3+ years’ experience in providing direct PC, printer, and PC/server applications support preferred, experience working at a Help Desk required
Demonstrate an understanding of PCs, laptops, printers, various Windows OS, and Microsoft Office Suite
Understanding of large networked environments (both LAN and WAN) a plus
GED/High School Diploma, Bachelor’s degree preferred

German Technical Support Specialist Resume Examples & Samples

Provide technical support to all colleagues in assisting with customer issues & complaints
Liaise with other departments to resolve issues
Identify system & process improvements
Manage the workflow from various sources and gather this information in the correct format
Become a product specialist

Technical Support Specialist Manufacturing Resume Examples & Samples

3-5 years’ experience using and applying Inventor or similar CAD system
Functional knowledge of manufacturing processes
Customer service experience
Proven ability to be flexible and learn quickly in a fast paced environment
Experience applying Autodesk Fusion 360
Experience applying AutoCAD Mechanical
Fluent in French, Italian or Spanish

Remote Technical Support Specialist Resume Examples & Samples

At least 2 years of experience in a technical support position – preferably with ATM products
A solid electro-mechanical background. Familiarity with use of multimeters and soldering equipment. Previous experience or education considered
English: Fluent (Oral and written)
Excellent analytics and problem solving skills, especially in ATM hardware products
Outstanding teamwork and client communication skills
A high level of expertise on PCs and operating systems and their peripherals
Be willing and able to continue skills development
Foster teamwork, demonstrate helpfulness and a positive attitude

Technical Support Specialist, Map D / GIS Resume Examples & Samples

Practical use of diagnostic troubleshooting methodologies to resolve customer support requests
Extensive use of CRM tool (Salesforce.com), telephone; email and screen sharing tools
Responsible for resolving or escalating assigned cases
Expected to follow documented processes of case management and service principles
Will be part of a team providing support for the same/similar products, which allows for collaboration and cross-training
Escalation of product limitations or requested functionality to Development team
Experience with Knowledge-Centered Support (KCS) a plus
GIS Industry knowledge or experience helpful
Leadership qualities and focus on helping teammates get better
Confident and adept at delivering presentations

Technical Support Specialist for Fusion Resume Examples & Samples

Ability to set priorities of various assignments and complete them within the allocated deadlines
Offers articulate recommendations and rationale and builds support with key decision makers
Adapt to changing priorities, accepts change, and seeks out ways to develop new skills
Excellent team player supporting and interacting with other members of a global team
Ability to present technical information to a live or virtual audience

Technical Support Specialist rd Shift Resume Examples & Samples

1-3 years financial services industry experience
Must be detail oriented with very strong organizational and communication skills
Ability to work effectively and efficiently with little or no supervision
Must be willing to take initiative and employ good follow-through skills
Ability to prioritize multiple tasks, set goals, and meet deadlines
Strong technical skills and ability to troubleshoot automated batch issues
Database Administration and SQL Server experience a plus
PORTIA experience preferred
Familiarity with overnight batch processing is an asset
Prior database experience preferred

Technical Support Helpdesk Specialist Tier Resume Examples & Samples

Provide prompt and courteous help desk telephone support and email support for learners, instructors and administrators
Become knowledgeable in supported learning management systems as well as client profiles
Embanet operates on a 24/7 schedule, team members will be required to participate in shift rotation including days, evenings, and weekends
Post secondary school education in a related field or an equivalent combination of training and experience in Internet related field is an asset
2+ years experience with PC's and peripherals, Windows 95 / 98 / 2000 / NT / XP

Lenel Technical Support Specialist Resume Examples & Samples

OnGuard Hardware and Software Fundamentals
Advanced Access Control
OnGuard Digital Video
Prism Video
Visio Wave Video
Wireless Lock Technology
SQL Database Fundamentals
DataConuIT
DataExchange
Custom Reports
FCWnx Certification
Intrusion
PP to OG Migration
Networking Essentials
Picture Perfect Certification
NEC Workshop
All additional ad-hoc trainings offered such as Customer Care, PFT objectives training, Troubleshooting, etc

IBM System X Remote Technical Support Specialist Resume Examples & Samples

Handle live and electronic client calls according to procedure to achieve CSAT targets
Utilise the computer based tools to locate the technical information required to complete a call with a client
Maintain technical skills through online electronic tools
Utilise the computer based tools to locate the technical information required to complete a basic level call (as defined) with a client
Develop action plans to resolve faults
Manage service calls including maintaining call logs, status, escalation communication with all parties concerned as appropriate
Advanced Windows NT/2000/XP/Win7 operational and problem solving skills
Confident and courteous telephone manner

Ph-technical Support Specialist Resume Examples & Samples

Experience working with TFS (Team Foundation Server). Ability to retrieve code and run it utilizing BuildBox. To coordinate with developer and or vendor to review build output files and assist with any errors that arise
Proven experience with and knowledge of networking technologies such as VLAN’s, Load Balancing, server side routing, firewalls and associated troubleshooting
Experience with Agile and Scrum, Kanban methodologies in a high paced environment
Proven ability to review, analyze and act on system log entries from various OS and application environments
Excellent communication skills to clearly communicate application infrastructure requirements to server and network teams
Support the promotion of application changes through numerous environments from development to production
Overall build and release process expertise including the ability to analyze and recommend workflow improvements
Responsible for documentation of existing application builds and the standardization of the build across multiple environments
Ability to interact well with other groups
Proven ability to manage SSL Certificates across complex networks to ensure protection and prevent unanticipated expirations

Technical Support Specialist for Autodesk Fusion Resume Examples & Samples

1-3 years’ experience using Fusion 360 or other Autodesk 3D CAD software
Functional knowledge of digital prototyping
Manage multiple priorities
Proven ability to be flexible and learn quickly in a fast paced environment
Willing and able to work flexible hours
Willing and able to work weekends
Experience of the use of CAD software within an engineering environment
Working experience in Manufacturing Industry – CAM, SIM, Visualization etc
Business level communication skills in additional languages

Remote Technical Support Specialist Resume Examples & Samples

Providing initial remote technical software support for BACKUP & RECOVERY to clients
Maintaining highest client satisfaction
Maintaining positive client relationships even in severe and pressurized situations
Willingness to work Monday to Friday in swing/night shifts – US prime shift
Some IT experience (1 yrs +), through business or personal interest
BACKUP & RECOVERY Certification is a plus
Bachelor or Master’s Degree from either (Computer science - Communication Engineering - Computer Engineering)
1 - 3 year experience in remote technical support
2 to 4 years experience in remote technical support

Technical Support & Advertising Specialist Resume Examples & Samples

Bachelor’s / Associates degree
Experienced in HTML | CSS | JS
Experience with Adobe Suite – Ai | PSD
Experience in digital advertising, development, sales support or analytics role
Must have excellent interpersonal skills and comfort working in a team and individually
Self motivated with the desire and ability to evolve in a dynamic work place
Digital savvy, analytically minded, and knowledgable of advertising terms and concepts

Tax Technical Support Specialist Resume Examples & Samples

Assist/support project teams and end users with basic design and deployment tasks to help ensure the application platform meets defined business requirements
Work closely with application vendors and/or third party support partners to maintain applications and improve the value delivered
Accountable for meeting established service level agreements and managing application governance process and procedures. Provides mentoring and training to other IS Staff
Availability for application support during non-business hours may be required, especially during the tax busy season
Ability to manage projects successfully to help deploy ongoing tax applications
Knowledge of software and hardware technologies
Demonstrates teamwork and collaboration within Tax Support team, across IS and Tax Business Unit groups
Demonstrates proficiency in MS Windows/Office
Technical understanding of Active Directory
Demonstrates excellent communications skills in technical writing, training, and making group presentations
Ability to work effectively across a geographically dispersed team
A two-year degree in CIS/MIS or related field experience is required. BA/BS preferred. Customer service training/experience with relevant application certifications is highly desirable
Although not required, proficiency in CCH Axcess Tax and Thomas Reuters GoSystsms RS would be preferred
Estimate an annual average of 10 to 15% overtime. Overtime will be required in order to meet critical deadlines and during busy season months

Aperture Technical Specialist / Support Lead Resume Examples & Samples

Create a data repository and integration services to ensure business information, including asset volumes, configuration detail, utilization and application related data coming from Aperture (Trellis) and other strategic CTI tools is available
Partner with our Development group (CATE) to assist in design and implementation of a business automated reporting dashboard
Communication with senior management to explain data trends, automation opportunity, system related outages along with associated break/fix times
This position is also responsible for interfacing with our project, financial, system administrator, and business partners to receive and send relevant data pertaining to corporate fixed assets
Identify, specify and coordinate development efforts to ensure consistent metrics and integration are collected across the different strategic tool sets (ServiceNow, Asset Center) and assist with the consolidation of differing data sources into a common SharePoint site/Shared drive. (Citi CMDB)
Must be able to understand and analyze data, synthesizing large volumes of data and complex questions into clear analyses and actionable findings
Advanced knowledge in MS Office, SQL Server, SQL Script and SQL SSIS packaging/programming
Aperture (Trellis) Knowledge
Data Center Operations
Business Object
Crystal Reporting
COGNOS, Dreamweaver, Acrobat Writer
Sharepoint
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Excellent communication skills, including the ability to clearly and effectively communicate and present analysis findings to stakeholders at all levels

Remote Technical Support Specialist Resume Examples & Samples

Handle live and electronic client calls according to procedure to achieve CSAT targets and objectives
Utilise technical skill and computer based tools/knowledge bases etc to perform remote technical support with the objective of resolving remotely or developing and action plan to resolve technical faults
Manage service calls including maintaining call logs, status and escalation
Current CCNA certification
Current Juniper certifications
Advanced Networking, Windows NT/2000/XP/Win7 operational and problem solving skills
Operate effectively within a team environment

Professional Technical Support Specialist Resume Examples & Samples

1 Interfaces with end users to independently resolve problems concerning system function(s) which have been
8 Provides technical services or acts as a lead in support of project work; works with project teams to implement
1 Bachelor's degree or equivalent combination of education and experience
2 Bachelor's degree in computer science or related field preferred
3 Four or more years of technical support experience
4 Experience working with company products and operating systems
5 Experience working with solving computer-related technical problems
6 Experience working with company escalation policy
7 Experience working with relevant deployment strategies and methodologies
8 Strong interpersonal skills for interacting with team members and clients
9 Strong communication skills
10 Organization skills to balance and prioritize work
11 Strong analytical and problem solving skills
12 Leadership skills to guide and mentor the work of less experienced personnel
13 Willingness to travel
Compuware / Dynatrace
HP Open View
ITM
Tivoli
Axibus / Omnibus
TADDAM, TPM, TAD4D
Shavlik
Vsphere
WinCompliance
Flexera
IEM (IBM End-Point Manager)
InCharge
Smarts
CA Ehealth
Network Management Tools (NETCM, NETDNS, NETXM, NET Parse, Net Tracker, WebUTILS, IPPLAN, Net Trace, NETAUTH, NETSEC, AirWare)
BMC Patrol
CA TNG
Wintel
Scripting Skills
Visual Basic

Professional Technical Support Specialist Resume Examples & Samples

1 Designs and develops integrated solutions to meet business requirements or enhance performance
2 Performs and evaluates cost analyses and vendor comparisons of software/hardware systems to ensure cost-
4 Provides escalated technical support to customers by handling systems-related issues; may provide on-call
2 Bachelor's degree in systems engineering, computer science, management information systems, or related field
6 Experience working with design principles and applications
7 Analytical and creative problem solving skills for design, creation and testing of systems
8 Communication skills to communicate system proposals to management and customers and provide systems
11 Leadership skills to assist less experienced personnel
12 Ability to integrate moderately complex hardware and software systems
Pearl
Shell
BOS
NSIP
SMARTS
MADCAT
NIMSOFT
RCCM / TADDAM
IEM (IBM End-Point Manager )
Arikai
QIP

Professional Technical Support Specialist Resume Examples & Samples

CA USD - Version 6
CA R11 – Version 11
At least 3 years’ experience in supporting BMC Remedy/ITSM application version 7xx
Knowledge of bespoke and ITSM workflow
Knowledge of ITSM data and data management/configuration
Understanding of UAPM Asset Management (R11)
Some knowledge of integrations and interfaces e.g.: asset integrations
Some knowledge of Integrations via CORETEX

Technical Specialist, Support & Research Resume Examples & Samples

Help clients overcome technical challenges
Research new vulnerabilities and strategies for remediation of security gaps
Research tools, exploits and fixes
Convey complex technical information within written communications, phone conversations and public content (e.g., blog posts, social media) to clients whose full time jobs do not usually entail technical matters
Support our consulting team in assessing environments, policies and documentation
Interpret results of security testing
Devise strategies for clients to address discovered vulnerabilities
Proficiency with coding or scripting (Ruby and Python are a plus, but it’s more about concept than actual language)
Familiarity with the payment card (PCI DSS, PA-DSS, P2PE, PFI), financial (GLBA, SOX, SSAE 16) or health care (HIPAA/HITECH) industries
Experience in customer service or consulting, preferably technical support or helpdesk work, though other experiences will be considered
Knowledge of penetration testing/ethical hacking principles and practices

Product Specialist for Technical Support Aftersales Resume Examples & Samples

Perform technical support to distributor and subsidiary Service teams
Create and maintain Service item data in ERP system
Administration of Service tasks related to new product development projects
Create and maintain technical bulletins, instruction and training videos, Service documentation etc
Service tasks related to engineering change orders
Participate in technical repair and maintenance trainings worldwide
Ensure technical repair and maintenance trainings and materials are ready by product launch
Creation of cases, monitoring and reporting in CRM and warranty systems
Coordinate the making and maintaining of technical repair and maintenance training materials
Assist in development and creation of Service and aftermarket products
Ensure participation in product development projects
Ensure optimal cross organizational relations and co-operation
Extroverted, customer-oriented and service minded
Proactive, self-driven and the ability to get things done
Systematic and attentive to details
A flexible attitude
A commercial and professional mindset

Digital Technical Support Specialist Resume Examples & Samples

Collaborate with Solution Lead, Technical Expert, Global Hosting providers and offshore partners to ensure availability of services and ownership with resolving issues
Execute requests using the existing toolset, maintain and improve tools to implement CMS processes (site provisioning, site patching, site migration, site decommissioning)
Analyze issues/errors and implement solutions (tactical and long term)
Develop and maintain documentation, operational and procedural

Technical Support Specialist m/w Resume Examples & Samples

Handle highly complex technical customer issues raised
Manage internal and external customer expectations to ensure high customer satisfaction
Handle customer calls and raised tickets
3 years of experience with industrial control or automation systems such as PLCs, HMIs, DCSs and/or OPC
Effective verbal and written communications
Fluent German and English skills
Previous experience with relational databases (ie. SQL)
Experience with Control systems (ie. Experion, DeltaV, 800xA, Wonderware)
Experience with Data Historians (ie. PHD, PI, IP.21)

Technical Support Specialist, Associate Resume Examples & Samples

Serves as a primary contact for all end-user IT support issues, providing first-level support; Provides assistance and recommends solutions to faculty, staff and students regarding their specific software and hardware problems; Troubleshoots hardware and software problems for faculty and staff. Provides 15-minute consultation support for students
Associate's degree or 1-year equivalent experience of the equivalent combination of education, training and experience in an appropriate information technology environment from which comparable skills can be acquired. CompTIA, Apple Certified Professional, Microsoft (MCSE, MCSD, MCSA)
Works effectively in an environment in which the parameters may change daily; adjusts behavior to meet the needs of different people and situations
Instructure Canvas
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and 2 years’ equivalent experience

Technical Support Specialist Associate Resume Examples & Samples

Associate's degree or the equivalent combination of education and training from which comparable skills can be acquired and one year of experience in a similar role OR at least two years of experience in a similar role
Pronounced professionalism, excellent customer service skills and the ability to perform well under pressure
Knowledge of higher education and past experience in a university or decentralized corporate environment is desirable

Facility Technical Support Specialist Resume Examples & Samples

Maintenance / repair of tools assigned to the employee – The facility technical support specialist will work on minimizing the equipment down time. This includes immediate response to equipment malfunction and preventive maintenance of the tools and ensuring that the back-up equipment is in place to keep the tools operable. This work may involve arranging service visits as needed
Operation of equipment – The facility technical support specialist will operate certain tools in the facility and train users to use equipment independently. The list of the tools will be updated as needed
Infrastructure Support – The facility technical support specialist will be informed about the infrastructure equipment and work with NCSU facilities and outside vendors to ensure that all essential equipment is in excellent condition
After hours emergency response – The facility technical support specialist will be responsible for attending the needs of the facility and communicating with NNF staff and local response in case of emergencies such as malfunctions of the infrastructure equipment and other emergencies such as flood, fire etc
Other support – The facility technical support specialist will be asked to perform other support tasks such as maintaining an inventory for parts and supplies and ordering when necessary. replacing gas bottles, executing improvements to the lab safety infrastructure and facility clean-ups. The facility technical support specialist will be the point-of-contact for external contractors for services in the facility such as DI water system maintenance, gas cylinder inventory, equipment inventory, and other similar tasks
Communicates with the staff for equipment improvements or repairs
Trains users on equipment
Tracking inventory of consumables including chemicals and gases
Tracking inventory of parts, tools and repair items
Participate in lab safety and cleanroom etiquette
Daily lab inspection and record keeping of safety alarms in the NNF
Learn the safety devices and the appropriate response for the devices
Hazardous waste disposal
Experience in cleanroom operations
Excellent verbal and written communication skills and solid interpersonal skills
Must be able to work independently as well as make positive team contributions
Ability to work and communicate effectively with all levels of personnel and customers
Must be able to operate certain tools in the facility and train users to use equipment independently
Experience in clean-room safety operations
Experience in industry and OSHA standards
Experience in nano or microfabrication or manufacturing laboratory

Technical Mailer Support Specialist Resume Examples & Samples

Opening, managing, and closing issue tickets associated with mailer support
Answering questions concerning GSS from USPS sales staff and prospective GSS mailers
Performing web-based demonstrations of GSS functionality
Review and investigation of data transfer issues
Guiding mailers through the GSS startup process
Executing test cases from the perspective of a mailer to include
Experience leading teleconferences and/or web-demonstrations of software technology
Experience in the mailing/shipping industry
Knowledge of or experience with GSS

Helpdesk Technical Support Specialist Resume Examples & Samples

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
Ability to troubleshoot computer operating systems or software issues
Ability to resolve technical issues

Technical Support Specialist / Niprnet IMO Resume Examples & Samples

At least three (3) years relevant NIPRNET IMO experience
IAT-II and IT-II certification
Must possess at least one of the following at time of hire
Bachelors or Associates’ degree in a technical discipline
Top Secret/SCI security clearance
Experience supporting US Forces Korea (USFK) networks
Korean language proficiency preferred

Senior Specialist Technical Support Resume Examples & Samples

Participate in on-call activities as scheduled; support 24/7/365 contact center where off-hour, weekend and holiday coverage is required
Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature where judgment and initiative are necessary to resolve problems
Ability to determine methods and procedures on new assignments to resolve customer concerns or issues in real-time
Problem-solving and troubleshooting skills
Ability and aptitude to use various types of databases and other computer software
Strong technical knowledge and application of concepts, practices and procedures
Ability or aptitude to work on problems that are complex in scope where analysis of situations or data involves

Specialist, Technical Support Resume Examples & Samples

Build a rapport with customers and technical resources that enhances your ability to receive and relay effective problem descriptions and understanding
Document, prioritize, and resolve user requests received in queue through a tracking tool
Effectively utilize provided tools to document, troubleshoot; and resolve problems
Work in a team environment to get the most out of yourself and resources available to you
Responsible use and management of accessible replacement equipment and software tools
Responsible use and management of surplus hardware and software inventories and proper disposal of obsolete materials
Perform preventive maintenance and upkeep of ‘in service’ equipment and software
Understand your customer’s process and be able to assist in recommending solutions and improvements
Assist systems administrators and engineers in accomplishing implementations and upgrades
Act as a liaison in utilizing, interacting with and directing external resources and contractors
Assist in administration of specialized software requirements and client data
Assist in administration of anti-virus and virus/malware remediation
Visit local plants and supplier facilities to provide multisite support
Assist CSD (Client Services Desk) in rollover and as supplemental resource as needed
Provide coverage of alternate shifts and responsibilities within site support team as needed to accommodate vacation schedules and unexpected or extended absence
Some level of education, training, exposure, or experience in information systems
Logical process and problem solving ability
Ability and desire to learn and grow in skill and competency
Knowledge and understanding of common systems, such as Windows; MS Office Suite; Internet browsers; line matrix, thermal transfer, and laser printing; LAN/WAN/WLAN
The flexibility to work equally well within a team or solitary
The ability to communicate clearly and effectively in a professional manner verbally and in writing
The ability to prioritize and multi-task according to business need and goals
Open to some travel; mostly local, but some probability for travel to plants beyond the local area to assist in projects or continuous improvement events, etc
Clean driving record is required for use of fleet vehicles
Must be willing participant in ‘on-call’ rotation
Must be able to lift 30 lbs. and work on lift equipment in the performance of your responsibilities
Work towards a degree, professional certification, or structured training in technology competencies or disciplines
Prior experience in technology or information systems field
Exposure, knowledge, skill, or competency (beyond essential qualifications) in other OS (Linux, AIX); ERP systems (JDE, Oracle, Unidata); SQL database; JAVA; CITRIX; network physical layer; Cisco routing & switching; various anti-virus and virus remediation tools; data center physical security; backup and recovery…

Technical Support Specialist Large Squared Balers Resume Examples & Samples

To provide field/office based technical support as part of the core Technical Help Desk (THD)
To take an active part in the THD support group whilst territory based (telephone and Source responsibilities)
To provide an interface between customers/dealers and factory/technical service
To ensure that all AGCO core or branded products are supported technically with superior customer service
To support the training activities for the dealer network
Drive the completion of new machine end of harvest inspections
A comprehensive technical knowledge of AGCO products

Applications Technical Support Specialist Resume Examples & Samples

Experience using Time & Attendance, Payroll and/or Human Resource applications
Exceptional organizational, time-management and planning skills with a strong attention to detail needed
Excellent written, oral communication, listening and telephone skills
Strong computer skills with a proficiency of Web and Microsoft Office Suite
Previous help desk experience is desired
University degree preferred
Bilingual English-French

Technical Support Specialist, Hotel Systems Resume Examples & Samples

Provide efficient and prompt customer follow-up on unresolved issues. Coordinate efforts with other support teams when necessary
Research existing processes using knowledge base software and available job aids
Ensure Quality processes and customer satisfaction on all customer interactions
One - Two years of Customer Service, Technical Support, and/or Troubleshooting experience required, preferably in the Hospitality Industry
Must type a minimum of 35 WPM and be proficient in Microsoft Word, Excel and Outlook and CRM utilization
Flexible team player who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent projects

Technical Support Specialist With Hindi Resume Examples & Samples

Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to tier 2 and/or management
Minimum 2-3 years related work experience in a Technical Support / Technical Service Desk environment
Experience with Call Center best practices
Strong problem solving skills – ability to quickly and correctly assess the impact, complexity and urgency of technical problems reported by customers
Basic knowledge of computers, electric & electronic concepts and devices

Technical Support Help Desk Specialist Resume Examples & Samples

Demonstrated customer service skills and commitment to customer service
Desktop support experience with Windows OS
Experience supporting Microsoft Office including Microsoft Outlook
Experience supporting Remote Access / EVPN
Experience supporting iOS devices
Experience supporting Internet browsers
Experience supporting Skype for Business
Must have strong English language skills (written, reading and verbal)
Ability to work a flexible 5/40 work schedule as needed to support core hours of operation (7am - 7pm EST)
Proven ability to collaboratively solve difficult windows desktop problems
Demonstrated strong analytical approach to problem solving and troubleshooting
Desktop support experience with Windows 10 OS
Proficient in supporting PKI Certificates issues
Proficient in supporting Assured Identity / Smartbadges
Advanced SCCM/CM2012 Support experience
Priority/Severity Management experience
Virtual teaming experience
Demonstrated desktop support work experience in an environment with limited supervision
Higher education in IT/Computer Science discipline

Scripting Technical Support Specialist Resume Examples & Samples

Monitor the daily TM1 application jobs, track and fix the issues
Involve in daily application status calls and provide status updates
Monitor performance of the Window Server and implement improvements as necessary
Coordinate with internal teams for software and patch updates on the servers
Well versed in automated server maintenance and come up with new ideas and methodology to make the system better
Coordinate within team and help release management activities
Minimum 3 years of experience with Technical Support
Minimum 2 years of experience with Production Support
Working knowledge on batch script with windows proficiency
Working knowledge on Perl, Java is a plus but not mandatory
Working knowledge on RDBMS and able to write SQL queries to track the application data when needed
Excellent communication skills, ability to multi-task and work towards tight deadlines
Strong initiative, accountability, and inquisitiveness with a keen desire to learn, not just gain the knowledge necessary for the job but also the underlying reasons and drivers

Technical Support Specialist, Merge Resume Examples & Samples

BS degree in CS or related area or at least several years of experience directly related to the duties and responsibilities specified
English : fluent
Ability to communicate technical information to non-technical personnel
Ability to perform under pressure and manage multiple requests with varying levels of importance and criticality
Ability to interact confidently with customers to establish the problem and explain the solution, as considerable customer contact is required
Understanding of high-end server platforms including the use of high-end storage platforms (SAN, NAS)
Strong understanding of Internet concepts including Web-based applications and
Several years customer service experience
Web server products, preferably Microsoft IIS
Applied experience with Oracle and SQL
Applied experience with HL7 and DICOM
Several years of Unix experience
Applied Knowledge of the IHE standard
Applied experience with RIS/PACS and Modality Worklist integrations is preferred
MCSE Certification, CCNA, A+, Network+ and/or related certifications is preferred

Equipment & Automation Technical Support Specialist Resume Examples & Samples

Obtain equipment (technical & application) information from field representatives, customers or corporate staff in order to provide water treatment equipment solutions; Research equipment offerings with known (and in cases of specialized systems – with new suppliers) based on specifications provided to the Equipment Technical Service (ETS) Group from field representatives, customers, corporate staff or other sources; Provide technical & applications knowledge of Water Treatment equipment (pumps, controllers, tanks, accessories, etc.); Troubleshoot equipment problems via known documentation, guides and supplier network; Complete/approve tank set up requests
Support the development of large – complex equipment quotes to field sales; Provide resource information requested; Ensure that calls that are received through Equipment Technical Service ACD are routed and responded too per Group Policy; Act as primary contact for Rotation calls; Obtain detailed information and research facts; Identify technical requirements information; Route incoming requests to proper point within Group or related Departments; Act as a liaison to preferred vendors; Provide documentation to support ETS Strategic Initiative; Maintain a working knowledge of order entry and all department functions
Obtain training from vendors concerning new technology and product changes; Conduct training to other team members and cross departmentally; Develop and launch detailed CTI Video Training Library for all the CTI equipment line; Write and publish complete ‘Step by Step’ guides for CTI equipment line; Generate, coordinate and update equipment technical documentation; Maintain literature and product information; Manage Equipment SharePoint web site to reflect Product Offering changes, process changes, vendor changes, etc.; Provide new salesman orientation for location of forms and Equipment Guides/Manuals, etc
Support New Equipment Platform (NEP) production process by working cross departmentally with Research and Development and Equipment Technical Services to manage inventory, part set-up, and assisting purchasing and accounting with component costing; Maintain ETL Certification Compliance documentation, and processes; Provide technical support for New Equipment Platform (NEP) and ETL certification of the New Equipment Platform (NEP) units; Create/Administer Public/Private Website; Specify, prepare CAD drawings
Meet with Purchasing Department and vendors to evaluate vendors based on criteria that may include performance, efficiency, and value; Meet with vendors; research new vendors; negotiate price reductions and discounts in coordination with Purchasing
Responsible for the creation and maintenance of all department SOP and cross departmental SOP
Minimum Associates degree or equivalent with at least 4 years of proven experience in customer service environment or minimum 2 years as an Equipment Sales and Support Technician
Prefer Bachelors degree in technical area
Minimum 2 years of experience with ChemTreat Equipment Customer Service

Lenel Technical Support Specialist Resume Examples & Samples

2 years’ experience in customer service and/or technical help desk
Candidate must have experience working with currently supported operating systems
Comprehensive understanding of current network topologies and protocols
Knowledge of SQL database engines
Previous experience in Access Control, Video, Intrusion and related technologies
Professional telephone manner and outstanding customer service skills
Must be detailed oriented in order to effectively resolve technical customer issues
Must be enthusiastic, self-motivated and demonstrate excellent problem solving and decision making skills
Ability to meet tight deadlines and adapt to change
Excellent interpersonal skills, ability to work well with customers, peers, management and other departments
Ability to take instruction and follow established disciplines

Peoplesoft Technical Support Specialist Resume Examples & Samples

Interact with customers via multiple communications methods and resolve or escalate customer incidents in a timely manner per established guidelines, processes, and service level agreements
Track, diagnose, replicate, troubleshoot, and resolve issues involving end users across the globe, supporting the effort to identify and eliminate the root cause of issues in the environment
Create accurate and thorough ticket documentation and ensure knowledge resulting from analysis and support activities is published for support for future occurrences, keeping knowledgebase up to date
PeopleSoft Security administration; responsible for responding to day to day security requests
Assist with the development of standards, processes, and procedures for help desk ticket tracking. Contribute toward or lead continuous improvement efforts and initiatives
Demonstrate the ability to identify recurring incidents and trends, and appropriately escalate issues. Leverage internal expertise, knowledge and other internal tools, to provide the most effective solutions to customer issues
Protect our customers, our users, and our brand by incorporating security and compliance in all decisions and daily job responsibilities
Strong knowledge of SQL and PeopleSoft Financials or related software. Cognos experience helpful, but not required
Working knowledge of Microsoft Office suite
Ability to investigate, diagnose, and resolve issues without known solutions, making recommendations and defining action plans accordingly
A level of commitment and dedication to the business as well as a strong work ethic and customer service orientation
This individual must be a coachable self-starter and highly motivated with strong analytical skills and the ability to communicate effectively with all levels of staff and cultures both written and verbally
Ability to multi-task while being attentive to the customer
Possess a sense of urgency and a desire to learn as well as be adaptable and innovative, providing creative solutions and readily accepting feedback, mentoring, and coaching

Lenel Technical Support Specialist Resume Examples & Samples

Answer incoming phone calls, emails, and other inquiries into the Lenel Technical Support Center
Identify and document the problem summary and description as described by the customer as well as record the call details in the Customer Relations Management (CRM) tool following the documented processes. This will include step by step results of the troubleshooting performed, as well as all customer statements of importance, and any supported documentation
Utilize internal tools such as: SalesLogix, Knowledge Base, DevTrack, HP Quality Center, SharePoint, Google, etc. to research problems for known and existing solutions
Follow documented processes to ensure callers are certified as outlined in the Value Added Reseller (VAR) certification program and have current qualified support agreements in place
Assist with testing on new/existing products
Continually utilize the TSG wall board to assess daily performance
Work with management to dynamically adjust priorities in order to provide the best possible service levels while maintaining and improving established service levels
VOC/Ultraview
DataConduiT
Sound Networking Essentials
Experience working with currently supported operating systems, including the latest commercially supported Microsoft Operating systems
Entry-level knowledge of SQL database engines required, advanced knowledge preferred
Experience in Access Control, Video, Intrusion and related technologies a plus
Advanced knowledge of digital and analog video platforms
Understanding of network packet analysis software such as Wireshark

Lram / Rtla Technical Support Specialist Resume Examples & Samples

Demonstrate U.S. employment eligibility; CEMML will not provide visa sponsorship for this position
Have a BS/BA degree in natural science, forestry, ecology, agronomy, or other relevant discipline
Have five years of relevant experience in DoD land management and/or monitoring programs
Incumbent must have at least two years of installation-level experience in the ITAM program, including execution of RTLA assessments and/or LRAM projects
Possess excellent written and verbal communication skills and strong organizational skills
Be proficient with Microsoft Windows and MS Office software
Must have a valid driver’s license or the ability to obtain a driver’s license by the employment start date
An advanced degree related to natural resource science or management
A demonstrated ability to effectively manage diverse and concurrent responsibilities
A current DoD Common Access Card
3) Please ensure that your application materials reflect your current Common Access Card (CAC) status
4) Transcripts (for each degree earned that is listed under qualifications)
5) Degree Conferral (copy of diploma if transcripts do not include confirmation that degree was awarded)
6) References (contact information for professional references including at least one supervisor, references will not be contacted without prior notification of candidates)

Technical Support Specialist, FW Resume Examples & Samples

Review and interpret AD’s, SB’s and other technical data. Provide an action plan to execute initial implementation for specific aircraft or implementation as a fleet wide campaign
Provide trouble shooting assistance and solutions for chronic aircraft discrepancies or failures
Provide technical assistance to other AAR departments pertaining to aircraft systems and components
Assist in the writing of technical proposals
Assist with internal/external audit responses
Acts as liaison between the production and engineering departments
Stay current with aircraft market trends and fleet specific issues pertaining to fleet type in operational theater which AAR Airlift operates in order to increase performance and reduce overall operating costs
Assist in research, development, and deployment of new aircraft as assigned
Five (5) years of experience in Turbo-prop Fixed Wing Aircraft in a commercial and/or military maintenance environment as a program manager, maintenance manager or lead technician
Must be able to read and interpret engineering documents and blue prints
Must be able to work in a fast paced environment
Must have excellent technical presentation skills

Technical Support Specialist, Associate Resume Examples & Samples

Actively pursuing an associate degree or 2 year of technology related experience
Currently holds A+ or equivalent certificate, or able to obtain within the first 6 months
Demonstrates a customer service mindset with excellent communication skills
Basic understanding of network protocols such as DNS, DHCP, TCP/IP and the relationship between, servers, workstations and other networked equipment
Able to perform basic network connectivity troubleshooting for wired, wireless and VPN connections
Familiar with Active Directory, Users and Computers, Group Policy and the roles they play in an enterprise environment
Can Demonstrate basic troubleshooting skills coupled with the ability to research issues for resolution
Basic understanding of Windows or Apple operating systems
Intermediate knowledge of standard applications (e.g. Microsoft Office suite, internet browsers, PDF readers…)
Basic knowledge of PC or Mac hardware and associated peripherals
Microsoft Deployment Toolkit experience
Software package building experience
Desktop Management Software experience (LanDesk, Absolute, Casper etc.)
Scripting experience
Prior experience in higher education IT
Prior Training experience
Mac OS X knowledge

VFX Technical Support Specialist Resume Examples & Samples

This position may include supervising one or more employees where applicable
Preferred 4+ years experience in a similar, creative studio environment
Preferred 5+ years experience diagnosing software and hardware faults
Preferred experience supporting VFX tools including 3DS Max, Maya, Vray, Nuke, After Effects
Proficient with operating system imaging and deployment
Proficient knowledge of the following operating systems: Windows 7 - 10, Mac OS 10.8.5-10.10.5, Windows 2012
Proficient knowledge of the following common production applications: MS Office 2010,11,13, and 365, Adobe Production Premium CC – 2015, enough to troubleshoot plugins like Sapphire, Lenscare, Optical flares, etc
Must have an understanding of network, server and application (both locally and installed and web based) troubleshooting
Possess an understanding of multi-tiered application environment appropriate to MOE pipeline
Has some experience monitoring or maintaining render farms
Excellent listening and communication skills
Ability to work alone and in a team environment
Reliable and professional

IT Technical Site Support Specialist Resume Examples & Samples

College Associated Degree
5 years of relevant experience with demonstrated skills or 7-9 or more years of applied experience with demonstrated skills described defined below. Troubleshooting and solving basic computer issues, familiar with Windows XP/7/10, Windows 2003/2008 Server, SQL Server 2003/2008, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, Skype for Business, SharePoint, smartphones and tablet (IOS, Android)
Ticketing system management for Incident and Request tracking (i.e.: Service Now)
Carry out all work safely. Adhere to plant security policies
Establish proactive, confidence-inspiring client and support team relationships to ensure support, maintenance and project work meet business goals
Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results
Communicate to local management and staff in non-technical terms
Be On-Call outside of business hours to support critical incident
Occasional traveling may be required for training or project purposes (5%)

Senior Specialist Technical Support Resume Examples & Samples

Ability or aptitude to work on problems that are complex in scope where analysis of situations or data involves multiple competing factors
Ability to form and develop interpersonal, professional relationships; display socially and professionally appropriate behavior
Ability to organize and manage small to medium size interdepartmental or divisional projects
Demonstrated competency with financial systems and in fiscal controls

Building Automation Controls Technical Support Specialist Resume Examples & Samples

Responds to customer service calls (emergency and on-line) coming into the TSC
Logs all incoming support requests into the company call tracking system in a timely and professional manner
Accountable for support requests related to product problems
Dispatches and escalates more complex support requests to branch on-call service specialist, mechanic, supervisory and/ or field support engineers
Completes company designated training courses for position to enhance work performance and career development
Checks indicated points of trouble; analyzes full operation of system and tests systems and components
Diagnoses trouble or defect, determines corrective action and repairs system if possible remotely
Where authorized, completes software correction, repairs or adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and service instructions
Performs remote preventative maintenance and diagnostics on automation system and components according to assigned TSP/ service agreements
Monitors, tests and verifies system readings ensuring optimal system operation. Identifies additional chargeable opportunities including time and material work, system upgrades, and service contract expansion
Provides customer training, operator and specialist coaching, and any communications requested by the customer including: new automation graphics, system reports, etc
May train on-call technicians on support center policies and procedures
Provides internal and external information management and support
Supports and maintains revisions to systems, tools, and training
Provides local or district technical support to service specialist, sales force and engineering support as necessary
Associate's degree in Electronics or other technical field or equivalent schooling in a technical trades institute. Military service in related field acceptable
2+ years field experience with installing and/ or servicing building automation and integrated systems with strong background in systems networking, data analyzes, and energy mgmt
Strong computer skills in Windows 98, 2000, NT, XP, and Microsoft Office
Proficient in proprietary software applications (POST commissioning tool, LapLink, PC Anywhere, ProcommPlus, Hyper-terminal and other remote access software
Advanced programming, hardware, and troubleshooting knowledge for APOGEE, System 600, and the options, and other related systems
Excellent knowledge of HVAC system mechanics, temperature controls, and strong knowledge of energy management
LI-KBS

Technical Support Specialist, Esoc Resume Examples & Samples

ITIL v3 Foundations Certification
Experience working in a support center capacity
Exposure to a range of enterprise wide software systems, networks, and device
Demonstrated technical problem-solving skills, superior service orientation and excellent attention to details

Technical Repair Support Specialist NAR Resume Examples & Samples

Specialist Technical Repair Support and PCC NAR will collaborate with the three NAR markets (United States, Mexico, Canada) to ensure a sound strategy to achieve NAR and Market KPIs including
Bachelor's degree in business, marketing or technical
2-5 years of experience in working in Academy/After-Sales Operations
Working knowledge and or understanding of dealer after sales operations and/ or overall dealer operations
Understanding of a quality Customer Experience
Change leadership
Process oriented
Negotiation Skills
Collaboration across multiple organizations
Communication skills – interpersonal, presentation and written
The candidate must have initiative, creative thinker, detail oriented, possess excellent problem solving skills
Flexibility to execute and multi-task in a fast-pace environment
Solid influential ability
Strong interpersonal skills and demonstrated ability to work in a team environment
Outstanding communication, presentation and collaboration skills
Proficiency in Excel, PowerPoint, Word and Outlook
Service Orientated
Proficient in the Spanish and French languages

Technical Support Specialist Energy Resume Examples & Samples

Provide highest level of support to installers by trouble shooting and doing necessary follow-up
Escalate critical issues when needed
Evaluate the needs of business customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
Educate our business customers so they have optimal confidence in the operation of the energy storage system
Determine if technical solution can be resolved remotely or if field service intervention is needed
Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary

Technical Specialist, D Trasar Support Asia Resume Examples & Samples

Troubleshoot, Analyze problems related to 3D TRASAR technology & its accessories and provide solutions to site sales & service engineers who are managing 3DTRASAR systems across the region through phone & email
Provide on-site & offsite technical & Installation support to sales reps and equipment support team for 3D TRASAR & Automation equipment
Plan & Execute 3DTRASAR platform continuous improvement projects to improve value delivery or internal efficiency of running 3DTRASAR systems
Provide Support on web based Automation platforms & software
Provide support to Sales in water treatment chemistry & Application in long term
Being part of marketing team, automation technology strategy deployment, training and support for value capture through innovation
Previous technical sales or technical support role will be an advantage
Comfortable with handling equipment, Internet based application and enjoys technical problem solving
Good written and oral English communication skill
Analytical and independent individual

A&D Technical Support Specialist Resume Examples & Samples

BS in Civil Engineering from an accredited University
Have 3-5 years’ structural engineering design experience
Have experience in concrete design
Utilize excellent analytical and problem solving skills
Are computer and IT literate?
Experience with Fastrak, Tekla Structural Designer or Tekla Tedds preferred
Experience with Autodesk Revit a plus
Possess strong communication skills
Are patient and organized with the ability to multi-task
Can adapt to changing work priorities
Work independently or as part of a team and under minimal supervision

Technical Support Knowledge Management Specialist Resume Examples & Samples

Train and coach Technical Support team on KCS. Evaluate training effectiveness
Develop and maintain corresponding training material (written, eLearning courses, etc.) as well as the KCS Content Standard
Support the development of the KCS competencies and the proficiency development of KCS staff from KCS Candidate to KCS Publisher by reviewing support Cases owned and KB articles use
Promote user skill development through effective skills coaching
Help support agents understand the problem solving workflow and how the KCS article management process is integrated with the thinking process
Influence agents to practice good knowledge management
Influence agents to apply standards for creating and improving knowledge within the knowledge base
Perform internal validation of support Cases and KCS articles to ensure accuracy for the described context and adherence to the quality standards set by the organization
Provide ongoing feedback to users and management about organizational KCS skill development
Work with Knowledge Domain Experts to identify and address gaps in the Knowledge Base, as well as analysing KB FAQ’s to improve the team’s case deflection metrics
Working with established teams to create standards and processes that ensure timely delivery of robust and reusable content
Monitor and develop own coaching skills
Participation in the KCS Council

Technical Support Specialist, Vive Resume Examples & Samples

Oversee the Vive/Viveport Technical Support forums for customers and developers
Ensure high quality Customer Care (response time, contact quality, customer care NPS)
Ensure a functioning customer feedback loop to product and other relevant internal functions

Systems Engineering & Technical Support Specialist Resume Examples & Samples

5+ years of experience with federal contracting or federal financial office or environment
5+ years of experience with federal procurement, including federal budgets and budgeting, federal finances and financial management, contracts, Statements of Work (SOW), cost estimates, and other contract-related documents
Experience with preparing and reviewing briefings, presentations, reports, internal documents, correspondence, and weekly status inputs
Ability to maintain and monitor Division budgets, including tracking milestones, commitments, obligations, and expenditures
Current Secret clearance required
Experience with systems engineering support, including implementation of the system engineering life cycle from requirements derivation through test, deployment, and transition and development of system engineering artifacts to support the acquisition process in the form of standard documentation, such as operational requirements document, functional requirements document, and system design document
Experience with program management support, including preparation of budgets and development of acquisition documentation, tracking status of program activities, and recording and disseminating meeting notes
Experience with drafting briefs related to mission and program areas
Experience with providing coordination for multi-disciplinary teams, including communicating program priorities, establishing approaches to emerging requirements, engaging stakeholders and performers, tracking key deliverables and milestones, and assisting in scheduling meetings and workshops
Active DHS Suitability clearance
BA or BS degree in Finance preferred; MA or MS degree in Finance a plus

Advanced Technical Support Specialist Resume Examples & Samples

Provide 24 hour technical support and breakdown coordination to Eurotherm’s Service Contract customers via 1 in 4 weekly rotation
Arrange Preventative Maintenance work for Service Contract customers
Maintain logistics support for Parts management business
Commissioning of systems and projects
Breakdown response were technical expertise or logistics require
On-site technical expertise support
Delivery of training courses to end users and Eurotherm personnel
Specification and delivery of small solutions and systems
1st and 2nd level technical support of Eurotherm’s discreet and system based products on customers with or without support agreements
Liaise with R&D to provide solutions to complex technical problems
Support for field service engineers operating in the field both during working hours and outside working hours when on duty
Provide assistance to the workshop and service center for the repair of computer system components and instrumentation
Nominated non-support activities required by the Solutions Manager
Must be able to effectively communicate in the English language
Technical competence with excellent diagnostic and analytical skills
Ability to work calmly and logically in difficult conditions
Self-motivated and good organizational, verbal, and written communication skills
Competent at reading and writing programming languages (e.g. C,VB, SQL)
Appreciation of software technologies ( e.g. ActiveX, COM, DCOM)
Knowledge of PC technologies (e.g. Domains, DNS, Active Directory, DHCP, TCPIP)
Knowledge of Virtualization useful (e.g. VMware Workstation)
Competent in designing and reviewing Ethernet networks
Experience in capturing and analyzing protocols useful
Knowledge of process control applications for one of more the following industries; Metals & Heat Treatment, Pharmaceutical, Glass, Oil & Gas, Power, Plastics and Waste & Water
Must have a broad knowledge of industrial instrumentation
Computer hardware and architecture
Ethernet technologies (Switches, Bridges and Routers etc) and TCP/IP communication
Windows 7,8,10/Server internals
Database SQLServer or MSAccess programming/support experience
Programming or scripting language experience use in SCADA system ideal
Knowledge of SCADA systems, ideally Wonderware’s InTouch or Intellution FIX32/iFIX
Confident when talking on the telephone with customers, sales people, and other related business contacts
Knowledge of communication technologies; Modbus, Profibus, RS485, RS232, 4-20mA, DeviceNET
Experience of DCS and process control systems preferred but not necessary
Degree in Computer Science, Software, Electrical, Electronic or Control Engineering, or similar related subject

Technical Support Specialist, Power Systems Resume Examples & Samples

Provide informative and technical advice to distributor and customers by telephone,correspondence, and field trips in regard to proper generator maintenance, repair,operation and training. This service is necessary for customer satisfaction and repeated sales
Aid and support distributors, dealer, and OEMs with applications, installations andfield start-ups on new products
Warranty claim review and processing, as well as, providing technical assistance tothe Warranty Coordinator regarding validity of warranty requests by distributors and customers so a just processing of the claim can be made
Perform assignments delegated by the Field Service Manager and assist him in all functions necessary to administering generator service policies. This is essential for consistency to administration of warranty service policies
Analyze field reports, production complaints, laboratory prototypes, and adviseand assist in development of a better, more reliable generator set
Consult with Engineering, Inspection and Production Departments regardingreoccurring field failures so all departments are aware of the problem and corrective measures can be taken
Provide consulting service for Technical Publications Departments procuringtechnical information as necessary in the preparation of the service manuals and bulletins, plus reviewing the rough drafts for the technical accuracy and adequacy for the intended purpose
Provide technical assistance and advice to Sales Administration with regard tointerpretation of certain orders and development of the proper lists of parts for certain specific repairs. This aids in expediting the proper parts to the customer
Travel 10-15% to customer and partner locations
Bachelor’s degree in mechanical or electrical engineering required
At least 2 years’ experience in the operation, maintenance or repair of automatic transfer switches (ATS), generators, or other electric power distribution equipment
A thorough understanding of generators, engines, automatic transfer switches and related controls is preferred. Ability to quickly grasp and understand these concepts would be acceptable for the right candidate
Basic understanding of electrical power generation is required
Ability to troubleshoot and solve mechanical and electrical problems
Computer proficiency and operating knowledge of Microsoft Office suite
Fluency in Spanish is preferred

Workstation Technical Support Specialist Resume Examples & Samples

Perform Scheduled preventative maintenance
Clear and Reset PARCS equipment jams
Reset and Troubleshoot Equipment and hardware problems
Repair and replace hardware and peripheral equipment
Maintain inventory of parts (in lane and in inventory)
Replace and reprogram Transcore readers
Repair/Replace damaged gate arms
Maintain digital meter equipment including PCI Compliance
Maintain and assist in installation of Pay on Foot Stations including programming

Technical Support Specialist With Italian Resume Examples & Samples

Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities
Ensure through team work that all Service Level Agreements (SLAs) are met consistently

Technical Support Specialist With German Resume Examples & Samples

Offers expert advice and help to clients over various channels, relating to the use of their Thomson Reuters applications
Manages resolution processes and assumes ownership of technical queries
Ensures that customers are always kept up to date about the status of their query by providing effective and accurate follow-up
Builds an extensive network throughout the company to facilitate quick and efficient resolution
Manages the customer relationship through the use Salesforce CRM

Ssps Technical Support Specialist Resume Examples & Samples

Develop training materials and schedule for all SSPS teams on vendor merchandise
Build and manage monthly training schedules with teams and outside vendors
Firm understanding of required resources available and capacity
Manage workloads effectively to set aggressive but reasonable timelines for projects
Develop and maintain an online training library
Provide support when needed to all SSPS teams and customers
Share areas of opportunity that exist with regards to team service levels, materials and processes
Partner with SSPS managers to support an environment of continuous process workflow efficiency
Customer communication via (Phone, Email and text)
Research, analyze and recommend tactics to retain customers
Negotiate with vendors to obtain preferential pricing for deviations or customer products
Build and maintain ongoing and ad hoc customer performance reports. Sharing information with Account Executive
Supporting special ad hoc requests
Scheduling quarterly review and usage assessments with customers and Account executives
Supports new accounts after implementation process
Document all systems with customer requirements (system notes)
Document appropriate information for all team’s (customer service / resolution specialist) to provide accurate dialog of information regarding customer history
Continually enhance job knowledge via training, working closely with Technical Specialist and keeping personal notes current
High level of analytical skills
Proven ability to manage multiple projects simultaneously
High level of focus and attention to detail
Sales Force preferred
AS/400 preferred
Packaging Engineer experience preferred

Specialist, Technical Support Resume Examples & Samples

Handle incoming order entry and technical questions from customers and provide prompt, accurate answers
Provide efficient technical troubleshooting support on test systems
Act as liaison / customer advocate interfacing with other Hach departments
Develop understanding of Hach Lab instrumentation and applications
Ensure long term customer relationships by utilizing professional customer service skills
Complete Level I Technical Support Specialist certification program
Identify sales opportunities, and understand the industries, vertical markets, and products and offer appropriate up-sell and cross-sell opportunities to the customers
Identify and enter sales leads
Prefer a minimum of Associates degree in Analytical Chemistry, Biology, Environment Sciences or equivalent
Experience in one or more of Hach's key markets (drinking water, wastewater, and industrial) preferred
1 to 2 years experience in technical support or field service preferred
Prior call center experience helpful
Must have the ability to make sound customer related decisions and respond quickly to customer needs
Computer proficiency with MS office and Oracle preferred
Ability to adapting to changes in expectations, metrics, and environment as business needs demand

Specialist, Technical Support Resume Examples & Samples

Escalates problems to appropriate resource and follow-ups to ensure resolution to customer satisfaction
Updates knowledge base on a regular and consistent basis
Provides technical support for business applications usage
Maintains a thorough understanding of the product methodology and functionality of the systems
One year experience in a technical capacity related to the computer field, customer service, or casino operations
Ability to make fast and correct decisions in a fast-paced environment
Universal knowledge of Bally software applications
Strong telecommunications and detail skills required
Unix, AS400, and Microsoft applications knowledge preferred

VFX Technical Support Specialist Resume Examples & Samples

Support/troubleshoot tier 1 and 2 technical issues ensuring smooth running of entire facility
Responsible for maintenance of VFX / AV pipeline software tools
Overseeing and confirming all software has proper licensing in place
Act as the support technician for Mac and PCs
React quickly and efficiently to production impacting issues to assist in continuous workflow within the production pipeline
Has fundamental understanding of networking and network troubleshooting to include, wireless routers/access points, patching, RJ45 cabling, etc
Proactive in providing unprompted assistance during any crisis
Track open issues/requests and provide constant updates
After obtaining approval, submits IT Tickets to TEN Procurement and follows up on them through completion
Familiar with working in a device inventory system
Must stay in close communication with Head of IT
Must maintain a flexible work schedule
Must be able to perform tasks with minimal oversight and other duties as assigned
Must have the desire to tweak and perfect the artist experience when critical tasks are not assigned
Must maintain a positive and professional attitude at all times
Preferred 2+ years experience in a similar, creative studio environment

Systems Engineering & Technical Support Specialist Resume Examples & Samples

5+ years of experience with federal procurement, including federal budgets and budgeting, federal finances and financial management, contracts, Statements of Work (SOW), cost estimates, and other contract
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Experience with providing coordination for Multi-disciplinary teams, including communicating program priorities, establishing approaches to emerging requirements, engaging stakeholders and performers, tracking key deliverables and milestones, and assisting in scheduling meetings and workshops

Junior Technical Support Specialist Resume Examples & Samples

Minimum 1 year experienced technical support desk with proven ability to
Create and manage incident (issue) tickets, provide caller with ticket number and estimated resolution time
Verify that software/equipment is properly configured and network connectivity is operational and correct connected to the network
If needed, escalate issues following proper transfer processes to next Tier support
Computer operations background
Computer networking knowledge
Verify network timings
Learn to re-configure CPU/laptop based scanning systems

Applications Technical Support Specialist Resume Examples & Samples

Provides technical support (via telephone and e-mail) for software use and troubleshooting, including assistance during the production cycle
Systematically enters all calls and emails from customers in the call tracking software
Investigates and analyzes the inquiry, namely by reproducing the problem reported by the customer to fully understand it
Manages and follows-up on customers’ problems or inquiries in a timely manner
Works in conjunction with the maintenance and testing teams to resolve customer problems
Ensures that the call tracking software is up to date
Provides continuous feedback to customers
Participates in conference calls with customers
Participates in the system testing of the software
Reads and reviews product documentation such as release notes
Assists with the development and the implementation of procedures, methods and tools to improve customer satisfaction
Occasionally visits customers to fully understand their business processes and the role that KRONOS software plays in those processes
Participates in the planning and testing of customer maintenance releases
Participates in the negotiation of maintenance release contents and timing with the software development team, the testing team and the customer
Ensures that contractual support obligations are adhered to
Prepares reports on problems, resolutions and status, when requested
Provide after business hours phone support for customer questions
Actively and persistently advocates on the customer’s behalf within the business unit, bringing the customer’s concerns and issues to the attention of management so they get resolved in a timely fashion
Stays aware of trends and developments in the software customer support industry and uses this knowledge to propose improvements in the way KRONOS support is offered and provided
Any other related duties as may be assigned
DEC or Bachelor Degree in Computer Science or the equivalent
3 to 5 years experience in a customer service/help desk role in the software industry or in the airline planning industry
Knowledge of MS-Office, Windows operating system (Windows 95 and beyond), Unix, Help Desk, e-mail and web technologies, as well as Cloud are strong assets
Strong problem analysis and resolution skills
Team spirit, result-oriented, with a strong customer focus
Dependability and decision making skills
Available for occasional travel
Exercises good judgment when dealing with customers and their issues

Specialist, Technical Support Resume Examples & Samples

Screen and triage calls and e-mail requests directed to the End User Support IT Helpdesk in a responsive and courteous manner, analyzing the problem, taking proper corrective action, documenting actions and notifying user of the resolution and/or status of their request
Install, configure, troubleshoot, and repair computer hardware and software, peripherals, and data communication devices
Provide first level support and perform preliminary investigation of technical, operational and hardware problems. If unable to resolve the problem, work with higher level technicians or escalate to ensure that end user problems are resolved in a timely and accurate manner. Because of the nature of the position, the incumbent may be required to work outside of normal business hours to ensure efficient operation of computer hardware, software and data communications
Set up and deploy computer equipment for employee use, ensuring proper installation of auxiliary devices, cables, operating systems, and appropriate software
Maintain and update documentation relating to support tasks and resolution, computer equipment and inventory, and user self-service
Coordinate the shipment and arrival of computer equipment, and return of equipment to vendors or end users

Specialist, Technical Support Resume Examples & Samples

Ability to multi-task extremely well
Take appropriate actions to resolve customer escalations in Siebel
Respond to questions/escalations from peers from Supervisors, and POD members
Make calls to Customers when more information is needed to resolve an issue and facilitate the EO process
Respond to written customer requests and internal escalations for service to ensure all customer needs are met. (See attached SR Responsibilities)
Provide minimal coding support related to our platforms (PHP, ASP, Database integration (MySQL MSSQL), Perl, CGI, Cold Fusion, etc… (See attached SR Responsibilities)
Remain fully aware of the availability of all products and services in the company so that every opportunity to meet our customer's needs is taken
Provide leadership of supporting teams on a day-to-day basis, so that team members have a role model and a colleague to provide guidance towards continuous improvement
Maintain an advanced knowledge of support of all current products and procedures related to Network Solutions
Escalate issues as needed to resolve customer needs; track open items until resolved
Forum Support – Respond to advanced customer issues in our support forums
Monitor and respond to the TSS Portal for advanced customer issues – add issues to the knowledgebase if needed
Maintaining accurate information in the TSS knowledgebase
Track issue outages, call out the outage, and follow process to report
Develop relationship with NOC, and follow guidelines for escalations to the NOC
Stay up to date on all process/procedures for advanced escalation issues to the NOC and Corporate Support – Continuous improvement
Manage Supervisor/Specialist Fast Track requests – identify if coaching/training needs to be implemented on specific issue
Manage People support Fast Tracks, and facilitate the completion of an issue
Take Message Guard and MyComputer calls and resolve issues to completion
Support LinkTogether chat requests
Identify and report Educational Opportunities through all avenues of submission
Meet performance measures for quality, efficiency (SR’s % to goal), and customer satisfaction
Keep updated on all process developments and changes and use this information to solve customer issues
Actively support company policies and best practices in the area of security, with special emphasis on the protection of customer information
Provide customer feedback to the company to improve products, service, and customer satisfaction
Use all proprietary database, web and telephony tools effectively, reporting faults to helpdesk or supervisors as soon as they occur
Experience with system administration tools
Troubleshooting shooting skills for coding support
Proficient in all Network Solutions proprietary software
Strong analytical, research, and problem solving skills
Ability to work independently, highly flexible, team player
Satisfactorily meeting all job performance expectations
Preferably at least 1 year in a hosting related environment

Senior Specialist Technical Support Resume Examples & Samples

Perform remote services to technically diagnose and resolve issues
Diagnose root cause problems and provide solutions through software defects
Bachelor degree in software engineering or equivalent
3+years of experience in an industrial automation field
English proficiency is a must
German language proficiency is preferred
Experience with industrial control or automation systems such as PLCs, HMIs, DCSs and/or OPC
Fluency with different operating systems especially Microsoft Windows

Tax Technical Support Specialist Resume Examples & Samples

Support teams, and all business unit client services escalations; assist in various service and technical issues (i.e. performance, procedural, service experience, compliance, etc.) for the multi-products supported
Act as a moderator to the SmartCompliance social media community
Effectively troubleshoot, replicate and develop workarounds as needed as an interim to ensure client service
Identify user needs and requirements to overcome system issues; document user requirements thoroughly via a case
Mentor/coach all levels. Identify training needs for the department
Design, create and deliver training, provide instruction and guidance on products and features, process and procedures, and soft skill development for department and business partners
Also work with newly hired associates as a coach. Provide individual training recommendations, training plans and feedback to manager
Evaluate service and operational opportunities based on case trends
Conduct analysis to establish and implement business process improvements that directly improve our client's experience and service quality
Create, author, review and revise Tax University solutions by obtaining feedback on processes and procedures and collaborating with business partners to determine standards across all business units
Stay current with Business and Product strategy and trends in order to provide operational support for product and service rollouts and/or existing offerings
Remain proficient on operating systems, operations acumen, and daily operations
Assist in developing internal documentation to support new features and procedures for product enhancements
May act independently as an Informational Technology (IT) liaison; provide technical and operational support as needed
Provide input to management and participates in the decision making process regarding department goals, objective, processes and procedures
Act as a team leader in the absence of the manager and team leader
2-3 Years of Directly Related Experience
Associate's Degree or Equivalent in Education & Experience is preferred
MS Office: Word, Excel, Outlook, PowerPoint
Working knowledge using TOPS
Payroll Tax Experience is a Plus
Tax Filing Experience is a plus
Training Experience
Resolves variety of issues with regard to

Specialist, Technical Support Resume Examples & Samples

Microsoft platform (Windows OS, O365 suites) – preferably MCSE-certified
Cisco Networking – preferably CCNA-certified
At least 3 years in Networking, Microsoft Active Directory, Microsoft Exchange Administration and Support

System Specialist / Technical Support Resume Examples & Samples

Must be able to work under general supervision, applying best practices and established procedures
Many issues at the Tier III level are unique and the candidate must be able to diagnose, troubleshoot, and document new issues
Must be able to interact daily with supervisor, peer groups, and customers
Must demonstrate excellent verbal and written communication and customer service
Experience in a Support Desk environment, incident tracking, best IT support practices, Microsoft Office Products, VPN, and TCP/IP is a plus
An adaptive problem solver with well-balanced technical experience; should be able to demonstrate a history of addressing progressively difficult technical challenges
Familiarity with Remedy Incident Management system, Defense Information Systems Agency (DISA), Windows Advanced Server, and Blade Frame environment
VBA, C#, ASP.Net and/or Linux is desired
Prior technical support desk experience is strongly preferred
Information Technology Infrastructure Library (ITIL), Certified Help Desk Professional (CHDP), Security+, or other relevant certifications are a plus

Specialist Technical Support Engineer, CSS Resume Examples & Samples

Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers Globally to address CSS Recording and Compliance application related product issues and resolve high-level issues
Maintain quality and on-going internal and external communication throughout your analysis
Implement and install CSS products all over the world (first of a kind installs)
Provide the highest level of support and minimize R&D escalations
Prioritize daily tasks and manage critical issues and situations
Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers
Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes
Involved with and you are the subject matter expert (SME) for the other support engineers in projects for new releases and service packs of the CSS products
Develop training materials to be used by all engineers working with CSS Software, internal and for Business Partners as part of the NPI process
Willing to perform On call duties (24x7) shared with the other colleagues of CSS ASG
Ability to prioritize and execute tasks in a high-pressure environment
Self-motivated and directed, with keen attention to details
Team Player - ability to work well in a team-oriented, collaborative environment
Good communication and presentation skills in English. English is used on a daily basis
Very Strong personality, meaning say “No” to customers internal and external
Can handle stressful situations well

Technical Support Engineer / Specialist Resume Examples & Samples

Bachelor’s Degree in a Computer Science/Information Technology or similar experience required
Should have experience in requirements gathering for understanding customer problem and providing accurate and appropriate solutions
Incident and change management policy/procedures
Flexibility for limited travel as needed (up to 10%)
Experience with XML or JSON is a plus
Experience with any of the following technologies is a plus; Dell Boomi, Dynatrace, BIRT report development, Splunk log management, or Activiti workflow
Second language skills a plus
Experience with Linux console a plus

Technical Support Engineer / Specialist Resume Examples & Samples

Develop in-depth product knowledge on Kronos Workforce Products
Utilize your technical ability to prioritize support issues and respond appropriately to multiple critical situations
Manage difficult customer issues effectively and professionally, seeking help from management, as appropriate
Trouble shoot, analyze and solve complex customer issues utilizing documentation, knowledge base, bug tracking system and support staff
Recreating, tracking and verifying product deficiencies in Kronos bug tracking system and work with engineering to pursue acceptable resolutions
Effectively communicate with customers regarding expectations for callbacks, interactions with development, and other open issues
Author knowledge base articles
Is a strong team player
Is willing to learn
Have a good background in network concepts, and understands the basics of TCP/IP and HTTP communications
Has database exposure and is able to performing SQL commands
Available for On-Call service
Available to work second shift as needed
Working knowledge of PC's, operating systems, web technologies and a demonstrated ability to troubleshoot complex technical problems
Strong knowledge of SQL scripting and database experience with MS SQL and Oracle platforms is desired
Highly motivated with excellent written & oral skills; capable of producing comprehensive clear documentation. Possess strong organizational skills; and have the ability to work in a fast-paced, team environment
Strong customer focus including satisfying internal and external customer demands and needs in a timely manner
Knowledge of Technical writing processes a plus

Technical Support Engineer / Specialist Resume Examples & Samples

Troubleshoot, analyze and solve complex customer issues
Understand and configure software interfacing products
Maintain the highest possible level of expertise in database products and other technologies associated with the Kronos environment
Create and conduct training and/or knowledge sharing sessions to enhance team performance
Effectively communicate highly technical concepts to a wide audience
Ability to manage multiple tasks independently and successfully with little or no direct supervision

Junior Technical Support Specialist Resume Examples & Samples

Work independently under direction of supervisors and mentors
Troubleshoot and resolve common problems
Basic installation, maintenance of software and equipment
Investigate product related problems
Review and provide input to product and internal department and training documentation and files
Typically requires less than 2 years of related experience
Familiar with MS Office tools – Outlook, SharePoint, Excel, Word and PowerPoint
Able to learn basics of database related applications, Windows and/or other operating systems
Able to understand basic networking & IT (load balancing, firewalls, security, certificates)
Able to learn SQL Database concepts, queries, procs, and administration (MSSQL and/or Oracle)
Basic understanding of debugging/programming (especially with Microsoft .NET and C#)
Familiar in Microsoft Operating Systems
Ability to quickly learn CRM applications
Awareness of Cloud Technologies - specifically Azure Infrastructure – would be a big plus
Awareness of Utility (Electric/Water/Gas) business/metering/products would be an advantage

Specialist Technical Support Resume Examples & Samples

Associates Degree or technical certification; preferred Bachelor’s Degree
Minimum of 1-2 years experience in a clinical setting
Excellent organizational, time management and prioritizing skills to meet deadlines in a timely manner
Capable of building strong working relationships with internal/external customers
Capable of working unpredictable schedule that may occasionally change on short notice due to operating room schedule changes or delays
Accustomed to tight deadlines and managing multiple tasks
Strong verbal, written and presentation communications with ability to effectively communicate at multiple levels within and outside the organization
Ability to travel 25% within assigned region and/or outside assigned region

Specialist Technical Support Resume Examples & Samples

The Enterprise Technical Operations Standard Support Model contains additional duties and responsibilities specific to this role and is available upon request
Coordinates effectively with other departments as needed and documents activities
Performs all required functions in an accurate, efficient and professional manner
Provides outstanding customer service following all established guidelines, policies, and procedures
Working knowledge and usage of troubleshooting tools such as NYROC, Unified, Maxxian and DPET
Must operate within acceptable ACD parameters and call handling expectations
Must demonstrate the ability to project a positive, professional company image and proven ability to promote positive customer relations and working relationships on a consistent basis
Ability to work flexible hours, as required, is essential; hours may include holidays, evenings, and weekends
Previous experience in dispatching technicians in a high volume environment is strongly preferred

Specialist Technical Support Resume Examples & Samples

3 yrs of experience using PC & Microsoft Software
Team Lead Certification
Must be capable of maintaining regular attendance
Ability to relate professionally & positively to customers
Ability to teach & train
Must be able to maintaining confidentiality regarding patient and company proprietary information

Academic Technical Support Specialist Resume Examples & Samples

Maintain and update Blackboard course management system
Administer Blackboard functions: course creation, student enrollment, and technical support
Collaborate with systems team and programmers for integration of Blackboard with other campus systems (i.e. Banner, Active Directory, etc.)
Maintain and update Mediasite, Kaltura, WordPress, and WikiSpaces
Manage and administer the eportfolio system
Handle escalated support issues as they arise
Use the Help Desk tracking system in your daily support to ensure clients get the best possible service and IT meets their service level goals. This includes opening, updating and closing call records in the tracking system
Assist with training for Help Desk, faculty and staff
Train and mentor student assistants as applicable
Create and maintain documentation related to system updates
Keep current on technologies in area of responsibility via research, conferences or technical training sessions
Help to maintain a positive working environment in all areas. Including reporting any dangerous or questionable actions to your direct supervisor
College degree preferred. Experience with customer support a necessity, technical experience with systems and/or media equipment desired
Knowledge of major software packages used by Rollins College
Strong project management and communication skills
Ability to maintain a positive attitude
Ability to be flexible in work schedule including being punctual and being able to work extended hours as needed
Ability to work with frustrated and difficult users to solve problems and resolve inter-personal issues as needed. Should be able to remain courteous and profession through all situations
Must be a self-starter and be able to follow through until completion of any assigned task

Technical Support Engineer / Specialist Resume Examples & Samples

Develop in-depth product knowledge of Kronos Workforce Products
Author and modify knowledgebase articles in Salesforce Knowledge
Bachelor’s degree or equivalent in Computer Science or related field with 5 plus years experience in customer support working with client/server and/or Web Based technologies
Working knowledge of PC's, operating systems, web technologies and demonstrated ability to troubleshoot complex technical problems. Strong knowledge of SQL scripting and database experience with MS SQL and Oracle platforms

Informatics Technical Support Specialist Resume Examples & Samples

Work closely with ADD regional I local sales teams and Informatics Sales colleagues to develop and profitably grow existing customer accounts
Build sustainable customer relationships and leverage them to grow ADD share
Ensure all IT implementation projects are delivered and executed as per

Helpdesk Technical Support Specialist Resume Examples & Samples

Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
AA or equivalent + 3 years of related experience
ITIL V3
HDI

100

Senior Specialist, Technical Support Resume Examples & Samples

Provides timely phone support and remote technical support to customers, FSEs, and other customer facing associates. Offer authoritative solutions to customer instrument problems by identifying, analyzing, and solving complex hardware and/or software failures
Co-operate closely with Customer Care Center in order to ensure smooth and fast processes and information flow for resolved and service dispatch requests
Participate as a team member in new product launches and special projects. Ensure successful introduction of new products to the Field by assisting NPI Team with product roll out activities as required
Develops and retains customer first focus and ensures customer satisfaction
Deliver accurate reporting and timely submission of TAC activities for metric reporting
Develops technical knowledge of company product lines through attendance and participation at in-house training programs, travel, telephone contact with manager as well as self-study by reading trade journals, manuals and books
Build strong/on-going working relationships with Global Field teams
Participates on escalation calls as time permits
Advocates for customer and FSE training requirements to in-house groups and is involved in the review of Service Technical Training and Customer Trainings classes
Review Field Problem Reports for proper content for submission to the next level
Customer Care Center
FSEs. Global Specialists as required
Regional Specialists
Field Service Management
Service Product Management
Applications Technical Support
Field Applications
Service and Sales Administration groups
Advanced Troubleshooting and problem solving skills
Superior technical knowledge and skills on assigned products
Advanced electro-mechanical
Understanding of good laboratory practice
Limited travel within assigned geography
Ability to instill customer satisfaction, employee satisfaction, equipment performance and financial contribution that is recognizable and valuable to the customer

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