Technical Customer Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the technical customer support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

A Altenwerth

Austyn

Altenwerth

3678 Lind Harbors

Phoenix

+1 (555) 481 4059

3678 Lind Harbors

Phoenix

Phone

p +1 (555) 481 4059

Experience Experience

Houston, TX

Technical Customer Support

Houston, TX

Rodriguez-Heathcote

Houston, TX

Technical Customer Support

Provide assessment of existing systems and recommend improvement
There could be up to 5% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes
Network Connectivity and Troubleshooting
Work with FSM’s and PSM’s to drive escalated service issues to timely and satisfactory conclusions
Perform other various duties as assigned
Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication
Provide excellent customer service, technical troubleshooting, and problem resolution

Boston, MA

Manager Technical Customer Support

Boston, MA

Romaguera-Armstrong

Boston, MA

Manager Technical Customer Support

Set Performance Management objectives and expectations, observe and track performance, provide performance feedback to employees and manage performance
Provide positive and constructive feedback to employees while placing emphasis on continuous improvements and ownership on the part of the employees
Works in concert with the Service Effectiveness team to plan and schedule resources
Mentoring employees and establishing best practices for troubleshooting, communication and timely Incident resolution
Ensure clients are provided with the best service by managing, directing, and developing a team that is focused on World-class service and committed to successfully achieving the Customer Care Organization’s objectives
Conducts Quality Monitoring with random selected calls by listening to and evaluating calls, record and provide constructive feedback to CSAs
Provides leadership, coaching, monitoring and support to the Customer Service Analysts

present

Los Angeles, CA

Manager, Technical Customer Support

Los Angeles, CA

Daniel LLC

present

Los Angeles, CA

Manager, Technical Customer Support

present

Manage the team of Live Classroom Support Specialists, consisting of both full-time and part-time, that are responsible for supporting students and teachers during live classroom sessions
Maintaining the highest level of customer satisfaction by developing relationships, exceeding client expectations, and proactively averting or managing escalations
Identify service improvement opportunities and automation proposals to improve service quality
In conjunction with the manager, is responsible for the human resources management of team, which includes hiring, training, coaching, mentoring, recognition and performance management. Determines action plans for improving and maintaining high employee engagement levels
Establishing and achieving recurring support performance goals
Work jointly with the Faculty Training team to assist in delivering some training sessions to new faculty regarding use of the live classroom platform
Provides regular and adhoc reports to senior management relative to metrics regarding work volume, service levels, quality outcomes, etc

Education Education

Bachelor’s Degree in Science

Northwestern University

Bachelor’s Degree in Science

Skills Skills

Professional manner and excellent communication skills essential
Ability to exercise good judgment and make decisions
Basic knowledge in Linux
Ability to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the customer
This position is subject to Essential Operations staffing policy, requiring availability 24/7/365
Email and Mail Servers (Qmail, Exim, Postfix, and MailEnable)
Demonstrated verbal and written communication skills as well as telephone and customer service skills
Web Server (Apache, IIS, and nginx)
Remote Access Tools (SSH, Remote Desktop, and IPMI/KVM)
Database Servers (MySQL, MSSQL, Big Data Solutions)

Create a Resume in Minutes

15 Technical Customer Support resume templates

Read our complete resume writing guides

Technical Customer Support Resume Examples & Samples

Interact with customers by telephone, chat, and tickets through customer support requests
Use of electronic tools and communication to support customer contacts
Assist and educate customers on basic to intermediate use of products and services
Educate customers on the availability of internal and external resources designed to help resolve support issues
Ability to absorb and comprehend company-wide interdepartmental escalation and delegation procedures
Ability to absorb and comprehend Control Panel functions and features to effectively troubleshoot and resolve issues
Participate in team meetings, providing input and suggestions to further increase productivity and processes to better the customer experience
Perform other various duties as assigned
Demonstrated verbal and written communication skills as well as telephone and customer service skills
Should possess analytical skills, and demonstrated interpersonal relationship skills
Windows 2008/2012 Server
Red Hat, CentOS, FreeBSD or Debian Linux
Virtualization platforms (Citrix XenServer, VMware, Hyper-V)
Must have a basic to intermediate knowledge of the following
Web Server (Apache, IIS, and nginx)
Domain Name System (DNS)
Email and Mail Servers (Qmail, Exim, Postfix, and MailEnable)
Remote Access Tools (SSH, Remote Desktop, and IPMI/KVM)
Database Servers (MySQL, MSSQL, Big Data Solutions)
Network Connectivity and Troubleshooting
Must have basic to intermediate ability to use the following applications and operating systems: Windows 7; Microsoft Internet Explorer or Mozilla Firefox; Microsoft Outlook Client and/or Microsoft Outlook Web Access Client
Position requires use of a computer a majority of the day
Must have flexible shift availability, including nights, weekends and holidays. Shifts include: Day Shift (7am – 4pm), Afternoon Shift (3pm – 12am), Night Shift (11pm-8am)
This position is subject to Essential Operations staffing policy, requiring availability 24/7/365
Basic knowledge in Linux
Basic Knowledge in Linux
1 year experience in Linux
Certified in Computing Technology Industry Association CompTIA, LPIC, RHCSA, Network+, or Security+

Supervisor V Technical Customer Support Resume Examples & Samples

An understanding of V2500 hardware, and the processing of engineering changes and Service Bulletins, and One Time Concessions (OTCs)
Familiarity with drafting and updates of various technical documentation procedures located in the Aircraft Maintenance Manual, Troubleshooting Manual, Engine Manuals
Understanding of Line Maintenance / engine overhaul practices
Experience in writing procedures for the Engine Manual, Aircraft Maintenance Manual, Troubleshooting Manual, Service Bulletins
Presentation of material and interaction with airline customers in both formal and informal settings

Supervisor, Technical Customer Support Resume Examples & Samples

Monitor and evaluate agent daily performance, including call/email and after- work monitoring (using call recording and quality assurance applications), monitor case resolution, review productivity and attendance reports, and coach staff members to improve performance
Support formal agent performance reviews, including annual goal- setting/performance development plan, mid-year performance review, and final year- end performance review
Build, establish and maintain open lines of communication with agents, peers, trainers, managers, QA specialists, and other ancillary areas of the company to facilitate problem resolution
Prioritize the team’s work, including internal service requests, escalations, and client remediation efforts
Support the service model by ensuring clients are following the established paths for request resolution
Experience leading and supervising service teams a plus
Human resource/payroll administration experience, preferably in a large, high volume, multi-state environment
Excellent written and verbal communication and leadership skills
Process improvement experience, analytical and problem solving skills and the ability to work in a team environment required
Demonstrated ability to identify, analyze and solve moderately complex problems as they pertain to payroll
CPP certification and Six Sigma experience a plus
Meet all SLA’s by determining the what, why and how we can correct primary call/case drivers across all clients

Manager Technical Customer Support Resume Examples & Samples

Provides leadership, coaching, monitoring and support to the Customer Service Analysts
Partners with the Director to budget and control costs
Recruit and retain staff
May be involved in cross-functional projects within the organization
2+ years of progressive supervisory/management experience with atleast 1 year in a call center environment
Experience working in a call center environment required
Strong leadership skills including ability to lead by example and be a change agent
Ability to provide current, direct, complete positive and corrective feedback to others
Demonstrated ability to meeting the expectations and requirements of internal and external customers and committed to providing World-class service
Ability to manage resources in multiple locations

Supervisor Technical Customer Support Resume Examples & Samples

Meet monthly key contact center performance goals for customer satisfaction, quality, productivity and key performance metrics
Assist in administering team attendance records, salary plans, vacation and staffing schedules and forecasts
Build and maintain a positive working environment that attracts and retains high- quality staff
Be visible to agents. Perform live monitoring of agents, feedback for on-the-spot performance, and assist CSAs struggling with calls
Help with shift coverage from 7 am to 10 pm EST
Bachelor’s or Associate’s degree in business, human resources or equivalent experience desired
Strong organizational, project management and time management skills required

Assistant Technical Customer Support Coordinator Italian Resume Examples & Samples

You reply on a wide range of questions from Volvo End Customers
You coordinate the whole support process: registration of the questions, solving & following up the reported issues
You’ll be in contact with the markets & the business unit, reporting back trends and acting as a spokes person for the clients
You handle the information from the market in such manner that repeated questions and problems from customers can be avoided
Interest for Volvo products is an asset
You have enough IT-understanding to make efficient use of the various range of systems
Profound knowledge of English, in combination with

Senior Specialist Technical Customer Support Resume Examples & Samples

Perform installation, preventive maintenance and repair of AMO surgical equipment as per applicable legal
Leads the Technical Field Service support at new key accounts
Provides back-up for existing and new key account customers outside of area of responsibility
Service Revenue - 5%
Initiates and drives sales of equipment service contracts and Time & Material service
Promotes equipment updates and enhancements as well as new systems placements in conjunction with Sales
Reporting & Administrative - 10%
Perform and document all administrative functions according to AMO's Quality Management System
Timely completion of LMS training assignments and Concur Expenses in accordance with AMO expense policy
Management of parts trunk stock and Maintenance of tools and test equipment
Organization and Team Development - 10%
4-7 years experience in medical devices, Laser Vision Correction (LVC) or similar field
Generally 2+ years experience as an AMO Technical Customer Support Specialist Refractive
Successful experience in multi-account management and multi region travel
Demonstrated ability to troubleshoot complex electronic and electro-mechanical problems
Demonstrated hands-on mechanical aptitude
Must possess superior technical and customer relation skills such that they are seen as the first level of

Technical Customer Support Resume Examples & Samples

5 years of product support experience in a high-tech environment (telecommunications, internet services, and/or aviation)
2 years of product support experience dealing with Inmarsat satcom equipment and services
Travel on short notice required (up to 25%)
Demonstrated experience in writing technical support materials
Advanced level skills using Microsoft Office computer applications (Word, Excel, Power Point and Outlook)
Product support experience in a high-tech environment
Professional manner and excellent communication skills essential
Ability to exercise good judgment and make decisions
Experience in telecommunications industry helpful
Experience with computer networking and Internet protocol

Technical Customer Support Internship Resume Examples & Samples

Attend training courses and acquire proficiency in SOLIDWORKS software, with the opportunity to obtain certifications
Knowledge base (KB) maintenance by reviewing written works and electronic filing of solutions to problems
Annual Customer Survey mining, analysis, and reporting in Microsoft® Excel® and call-backs to customers and Value Added Resellers (VARs) as needed
Service Request Processing for SOLIDWORKS and our free products
Software testing across the SOLIDWORKS products
Review training book as part of quality control and perform the exercises to determine accuracy and functionality
ELearning quality control and project management, as required
Learn new and complex SOLIDWORKS features and how our customers are using the software
Test software across platforms, including software bug documentation and processing
Learn how to professionally interact with our technical customers and what technical questions to ask to immediately identify problems or knowledge gaps
Learn how to write an instructional email to a technical customer to enable them to fix their issue or instruct them on a new feature and how it will help them, e.g., eLearning
Learn new and advance Excel functions, and how to mine, interpret, and present data points/conclusions using Microsoft PowerPoint® and Excel
Earn a Certified SOLIDWORKS Professional certification and Certified SOLIDWORKS Expert certification
Interact with customers via phone and email about newly released SOLIDWORKS commercial beta software for help, bug tickets, and our free products standard releases for eDrawings®
Minimum cumulative GPA 3.3 or higher
Previous technical internship, co-op, or job experience
Advanced knowledge and experience with Excel, Word, PowerPoint, and SQL
At least one additional language other than English, such as (but not limited to) French, Spanish, Portuguese, German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc

Manager, Technical Customer Support Resume Examples & Samples

Manage the team of Live Classroom Support Specialists, consisting of both full-time and part-time, that are responsible for supporting students and teachers during live classroom sessions
Develop training materials and deliver training to internal staff on new processes and updates to processes across the company
Develop, maintain, and improve a scheduling process to ensure maximum classroom support coverage
Collaborate with other support managers on ideas and processes to improve the overall customer experience
Serve as the primary point of contact for escalations, both from student/faculty and internal, pertaining to live classroom sessions
Create a means to measure and ensure a high quality of service, ensure this is reportable
Responsible for developing a means of providing live classroom support metrics on a regular basis
Identify service improvement opportunities and automation proposals to improve service quality
Work jointly with the Faculty Training team to assist in delivering some training sessions to new faculty regarding use of the live classroom platform
“White Glove Service” – highly visible role
Ability to develop policies and best practices within the department
Exceptional customer service and problem solving skills
Willingness to work a flexible work schedule, including nights and weekends as necessary
Focused on achieving defined results, and exceeding goals and objectives
Ability to make bring out other people’s potential/talents
Ability to work with a diverse team in a fast-paced environment
Willingness to roll up sleeves and take ownership
Experience in creating and improving processes
Technical and analytical minded
Excellent communication skills, and be comfortable both in the academic world and in a fast-growing, ever-changing organization
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal

Technical Customer Support Resume Examples & Samples

Responds to Help Desk tickets and telephone call requests for technical support
Handles and resolves basic issues via phone support
Attempts to answer all questions (e.g., common problems and general "how to")
Consults with higher level technical support to determine resolution, or transfers unresolved issues to Level 2 or a Subject Matter Expert (SME)
Creates, updates, and resolves all issues within the current issue tracking system
Identifies and resolves technical issues and/or researches and recommends effective solutions
Ensures a timely resolution and/or escalates non-resolvable issues to higher-level teams
Installs, configures, and supports operating systems, enterprise business applications, and miscellaneous software applications
Configures, and supports desktops, laptops, virtual workstations, mobile phones, and miscellaneous devices
Serves as the IT liaison to consultants, state and county staff, vendors, volunteers, and other health care professionals
Provides remote technical assistance to end users
Provides remote technical assistance to end users beyond regular business hours during an emergency or in support of special business projects and initiatives

Manager Technical Customer Support Resume Examples & Samples

Provides regular and adhoc reports to senior management relative to metrics regarding work volume, service levels, quality outcomes, etc
Maintaining the highest level of customer satisfaction by developing relationships, exceeding client expectations, and proactively averting or managing escalations
In conjunction with the manager, is responsible for the human resources management of team, which includes hiring, training, coaching, mentoring, recognition and performance management. Determines action plans for improving and maintaining high employee engagement levels
Investigating and implementing industry best practices and processes
Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
Outstanding oral and written communication skills in English and French
Proven ability to motivate and manage a team
Excellent leadership, organizational, and decision making skills

Manager, Technical Customer Support Resume Examples & Samples

Ensuring adherence to Customer Service Level Agreements (SLAs)
Mentoring employees and establishing best practices for troubleshooting, communication and timely Incident resolution
5+ years of support experience, with at least 2 years in a management or leadership role
Outstanding oral and written communication skills in English and French Proven ability to motivate and manage a team
Strong familiarity with Microsoft Technology (.Net / Windows Server / SQL Server)

Technical Customer Support Resume Examples & Samples

You must be able to show steady employment with excellent attendance at your previous employers
You must have three months of customer service experience
You must have a High School Diploma or GED
You must be at least 18 years of age

Dir Technical & Customer Support Resume Examples & Samples

Develop and maintain relationships to ensure that all customer requirements relative to Power Solutions Aftermarket quality, service and technical support are met
Regularly report on operational achievements, quality score metrics, relevant customer satisfaction scores and general support summaries across accounts to senior management and others in the organization
Coordinate cross-functional work areas targeted to resolve issues raised by customers
Bachelor's Degree in related field. Master's Degree desired
At least 10 years of experience in a customer-facing role for customer service
At Least 10 years of battery industry specific, relevant work experience in roles supporting Quality and Technical Support
Demonstrated knowledge of battery design and function across the broad spectrum of application
Proven ability to effectively resolve issues with internal and external clients, strong relationship management and leadership capabilities
Experience in establishing and managing key performance indicators for service metrics
Proven track record of leading technical support teams and experience with the full life-cycle of technical support, including guiding and ensuring technology direction and evaluation
Demonstrated success in designing, developing and implementing customer service and business processes

Technical Customer Support Resume Examples & Samples

Using your knowledge/expertise to deliver quality and timely responses to our customer requests for technical assistance on Agilent's GC/GCMS and/or LC/LCMS products
Assisting in providing additional support for GC/GCMS and/or LC/LCMS and related products and solutions through partnerships with the field engineers, internal system engineers and product line personnel
Providing phone support in problem solving and technical support for our customers. The successful candidate must possess a thorough understanding of TCP/IP networking and the associated Agilent ChemStation products experience
There could be up to 5% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes
3 years practical experience using or supporting GC/GCMS and/or LC/LCMS products preferred

Hardware Technical Customer Support Consultant Resume Examples & Samples

Sales Operations-Reviews sales proposals from sales team to ensure technical accuracy of products and services specified, including adherence to established policies and procedures
High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships
Technical record keeping management skills
Phone skills, with ability to establish rapport
Organized with ability to multi-task
Ability to use and demonstrate an understanding of the technology and use of Company and competitor products the group supports
Good understanding of general statistical and analytical techniques
Research ability

Software Technical Customer Support Consultant Resume Examples & Samples

Acts as customer relations interface between customers and the reference laboratories. Answering customer questions and resolving issues, engaging other Company resources as appropriate, such as providing lab test results, coordinating follow-up tests on samples, clarifying test results, coordinating pick-up and delivery questions and other issues. Researches questions and ensures ongoing customer satisfaction
Performs variety of database-related support work to ensure smooth customer experiences. Troubleshoots systems interfaces with customers in coordination with technology department, including ensuring databases are accurate and functioning properly. Verifies accuracy of product shipment codes. Performs quality testing of systems and databases for technology department, including testing various user scenarios to ensure systems operate as designed
Familiarity with customer service, technically-related fields, veterinary practices or lab experience preferred
Reasoning and analytical skills to resolve issues
Experience with diagnosis and repair of servers, Full understanding of network connectivity and component functionality, staying up-to-date with current technology.. Working knowledge of operating systems, Experience installing and troubleshooting systems, upgrades, modules and peripheral equipment

Technical Customer Support Consultant Resume Examples & Samples

Provides support for veterinarians and other customers related to in-house pet and other animal health-care diagnostic instruments. Resolves customer issues such as troubleshooting instruments installed at customer locations, solving computer networking issues and other questions. Maintains customer documentation and information on system
Acts as customer relations interface between customers and the reference laboratories. Answering customer questions and resolving issues, engaging other Company resources as appropriate. Researches questions and ensures ongoing customer satisfaction
Receives, troubleshoots and resolves inbound customer and internally escalated calls relating to system hardware or software issues. Provides appropriate level of troubleshooting and advice for technical issues to technical and non-technical customers on networks including routers and other hardware related issues
Performs variety of database-related support work to ensure smooth customer experiences. Troubleshoots systems interfaces with customers in coordination with technology department, including ensuring databases are accurate and functioning properly. Performs quality testing of systems and databases for technology department, including testing various user scenarios to ensure systems operate as designed
80% Handle support problems reported to the Support Team
Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
Provide accurate and timely logging of problems and resolution for problems in the DVMAX Support Database
Escalate problems as appropriate following DVMAX procedures
Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers during the problem resolution process
Utilizes superior customer service skills
Solve problems on Windows and Macintosh platforms with equal proficiency
Maintain in-depth knowledge of DVMAX supported products and services
Troubleshoot unknown issues with the help of internal resources, the Internet, and trial-and-error on a sample database
Report Bugs and Features in the Pivotal database with a clear explanation of the feature/bug and reproducible steps
Participate in a weekend on-call rotation schedule
10% Training and Improvement

Manager, Technical Customer Support Resume Examples & Samples

Maximizing efficiency through the use of appropriate support systems and tools
Delivering high quality support collateral
Establishing and achieving recurring support performance goals
Continually advocating for customers and finding new ways to add value to the Client experience
Strong familiarity with Microsoft Technology (.Net / Windows Server / SQL Server

Senior Technical Customer Support With French Resume Examples & Samples

Communicates complex technical solutions to customer using all channels; resolves issues for difficult customers
Resolves escalated and complex technical issues
Develops and improves processes and tools and contribute to platform development
Prepares reports on effectiveness and efficiency of support center
5+ years of experience or equivalent combination of education and experience
Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers
Is able to grasp multiple technologies and how they interoperate in order to perform accurate triaging of issues
Demonstrates ability to support less experienced agents and serve as an escalation point. - Demonstrates leadership qualities
Demonstrates strong customer service and communication skills. Excellent English and French language skills

French Technical Customer Support Representative Resume Examples & Samples

French Speaking Native or Non-native individuals with excellent written & oral skills (Bilingual: English & French)
College Graduate
Knowledge of both Windows and Mac operating systems as well as basic understanding of computer hardware
Experience with digital photography/video principles and concepts
Schedule and shift flexibility required. Will work some holiday shifts
Must be able to work in a fast-paced, ever-changing environment
Comfortable with ambiguity Ability to work as an individually as well as in a team
Able to breakdown complex issues into simple terms
Openness to feedback and coaching

Spanish Technical Customer Support Representative Resume Examples & Samples

Spanish Speaking Native or Non-native individuals with excellent written & oral skills (Bilingual: English & Spanish)
Basic knowledge of Microsoft Office, and search engine functionality
Familiarity with CRM & case management system preferred – Salesforce a huge plus
Full spoken and written proficiency in English, another language would be an advantage
Results and metrics-oriented
Must have a problem-solving mindset

T Technical Customer Support Engineer Resume Examples & Samples

Experience of Active Directory account, Exchange account and Windows Server folder administration
Experience of general Microsoft Windows application support and installation
Understanding of Microsoft Office applications and Operating Systems in respect of dealing with 1st line user queries, requests and faults

Director, Technical & Customer Support Resume Examples & Samples

Manage a high-performing global technical support department consisting of geographically distributed managers and team members
Develop clear strategies, goals and tactics to improve efficiency and provide an exceptional level of customer support
Proactively identify opportunities to improve customer experience
Understand and participate in developing financial targets, budgeting, product, and business planning
Provide continuous feedback through coaching/mentoring to increase employee skill sets. Identify and develop leaders and stars within the team. Develop comprehensive training plans
Work closely with other departments (eg. Product, development, sales, consulting) to provide feedback, develop processes, and ensure a great customer experience
Manage the team responsible for retentions in our Active Advantage loyalty program. Identify and execute on opportunities to retain membership in the program

T Technical Customer Support Professional Resume Examples & Samples

Knowledge/experience of ACD/CTI telephone system
Remedy knowledge/experience
Experience of remote diagnosis and fixes via RDP, VNC, Bomgar or other remote control systems
LI-EM

Technical Customer Support Services Specialist Resume Examples & Samples

Provide catalog level support for ABB’s low voltage products and continually updates this knowledge as new products and features are launched
Must have technical expertise on at least one of the following products: breakers, switches, contactors/overload relay/manual motor protector, soft starter, pilot devices, ArcGuard, Miniature Circuit Breakers (MCB), enclosures, Surge Protection Devices, Proline Panel boards, terminal blocks, enclosed motor control, and/or Electronic Products and Relays (EPR includes, timers, voltage monitors, current monitors, power supplies, relays, programmable relays, and signal converters
Provides technical, trouble shooting, and application assistance to customers, distributors, sales representatives, and field sales
Co-ordinates with other Technical Support personnel to provide efficient telephone coverage
Provides input to Product Market Managers (PMMs) in development of product literature, catalogs, technical manuals, sample cases and related sales support items
Maintains contact with PMMs, engineering and supply factories to ensure most up to date technical information is readily available
When required provide product training to sales personnel, distributors and customers and new technical support personnel
Perform additional related duties as assigned by the Technical Service Manager
Represent and support Low Voltage products and policies with the Product Management Groups, Pricing, Customer Service, Sales Organization, and Customers
Assists in and supports overall Company goals
Education and/or Experience: Minimum of an Associate’s Degree in Electrical/Mechanical/Manufacturing Technology and 5 years of technical/maintenance experience with motor control or circuit protection systems. Or, ten years of experience in maintaining and troubleshooting industrial control equipment

Senior Director, Technical & Customer Support Resume Examples & Samples

Manage a high-performing technical support department consisting of geographically distributed managers and team members
Define, document, execute, and optimize processes for Technical Support. Ensure that support processes result in outstanding customer service while maintaining a sustainable workload for Technical Support team members
Develop and execute on retention strategies for memberships to improve retentions
Understand and participate in developing financial targets, budgeting, product, and business planning. Perform Gap analysis for financial and operational goals versus targets and develop and execute improvement plans
Design and deliver effective key management reports and project updates and progress reports for ACTIVE management. Understand the drivers of key metrics and proactively manage performance
Identify areas of retention that need to be enhanced, changed or eliminated

Technical Customer Support Resume Examples & Samples

Product experience must include Industrial, HVAC equipment and/or controls, heat pump and all product manufactured by Nortek Industries
The ability to foster an environment that encourages initiative, creativity, teamwork, people-development and successful achievement of goals is required
Strong customer-oriented approach that can motivate and inspire others and customers
Three plus years in a technical role, assisting internal and external customers
Ability to travel up to 80%
Three years of experience in installation, maintenance, troubleshooting and correcting diverse HVAC issues
Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals
Ability to stay on project through root cause analysis
Excellent customer service skills with desire to exceed internal and external customer expectations
Ability to work independently in a timely manner, making sure job is done correctly and coordinating with outside technicians
Observe all company procedures and safety rules

Technical Customer Support Resume Examples & Samples

Receive inbound telephone calls, chat messages, and emails on product questions
Provide excellent customer service, technical troubleshooting, and problem resolution
Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication
Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction
Open trouble tickets using the trouble ticking tool (CSR) and document action steps and resolutions including follow-up
Ensure issues are fully documented within the CSR (trouble ticket tool) application that allows for seamless escalation to other personnel as required
Use professional judgment to resolve a problem
Escalate customer concerns as necessary to management, as required
Serve as liaison between customers and other personnel. Communicate problems and trends to team for internal resolution
Tier 2 or 3, you will assist and communicate with Tier 1 seasonal technical support and resolve reported problems
Provide assessment of existing systems and recommend improvement
Develop technical solutions to be posted to both internal and external knowledge base
Software testing of new and enhanced software applications
1-3 years software technical support in a call center environment
1-3 years windows 2000, XP, Internet Explorer/Browser, Modems, Network Functions and Configurations and Software Applications
*Please apply by emailing your resume directly to: AnaJ305@KellyServices.com - thank you!***

Technical Customer Support Resume Examples & Samples

Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers
Solves problems in a timely manner using full understanding of the product functions and features and customer environment
Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments
Collaborates with fellow technicians and supervisor to solve complex problems
2+ years or equivalent combination of education and experience, or 5+ years of equivalent work experience
Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers
Demonstrates leadership qualities
Demonstrates strong customer service and communication skills

Tier Technical Customer Support Engineer Resume Examples & Samples

Citrix or Microsoft Lync (now Skype for Business) Experience/Certification
And have acquired or working on Microsoft MCSA Certification (Server 2008 / 2012)
Experience of System Centre Configuration Manager and Operations Manager
Experience of VMWARE application

T Technical Customer Support Engineer Resume Examples & Samples

Experience of Cisco Networking support
Experience of Fortinet Fortigate support
Understanding Operating Systems in respect of dealing, requests and faults

Technical Customer Support Senior Resume Examples & Samples

Fully documents customer interactions in real-time; may author content for review
Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes
Manages multiple tickets related a spectrum of technical problems
Collaborates with fellow technicians, engineers and supervisor including the customer's to solve complex problem
Have a bachelor’s degree or 2 or more years experience in a help desk environment
Needs to be technical, understand network basics, be able to troubleshoot networks, have experience with roll-out projects, use a ticketing system (Remedy, ServiceNow and/or SalesForce), be able to make and take phone calls, be detailed orientated, motivated, be able to work under stress and in a fast paced environment

Technical Customer Support Engineer Lab Automation Resume Examples & Samples

Bachelor`s degree in field with 9+ and/or Master degree with 7+ and/or Proven Technical education with at least 15+ years related experience in a technical environment
Extensive Knowledge of Technical principles, theories, concepts and understanding of customers and laboratory practices / standards in the field of Diagnostic
Experience on leading/managing complex issues and projects independently
Experience working in a multi-national environment
Knowledge on DBS and/or Lean system processes, e.g. in laboratories
Experience on how to configure, deploy and maintain Lab Automation Platforms
Capabilities of team work, within the group of specialists as well as in cross functional groups
Provision of excellent internal and external customer satisfaction
Fluent English skills in speaking and writing
Must have willingness to travel frequently worldwide, also on short notice

Technical Customer Support Resume Examples & Samples

Maintain a high level of technical competence on respective product(s)
Provide effective second line support across UK and Northern Europe region where required
Work with FSM’s and PSM’s to drive escalated service issues to timely and satisfactory conclusions
Ensure MOD programs are completed in timescales given
Drive to improve reliability and reduce costs on respective product(s)
Develop, maintain and deliver new hire and update service training
Monitor training effectiveness via regular engineer reviews
Ensure accurate and timely completion of administration, paperwork and reports
Achieve departmental goals and objectives to meet the company’s operational plan
Adhere to company policies and procedures
Contribute to an environment where quality is perceived as a culture
Excellent product knowledge in Flow Cytometry
Strong communication, interpersonal and presentation skills
Self motivated, with strong time management and organisational skills
High level of IT literacy