Transition Analyst Resume Samples

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P Vandervort

Pink

Vandervort

190 Amaya Port

Chicago

+1 (555) 617 0369

190 Amaya Port

Chicago

Phone

p +1 (555) 617 0369

Experience Experience

Houston, TX

Transition Analyst

Houston, TX

Mills and Sons

Houston, TX

Transition Analyst

Provide administrative and financial management support to the Global Transition Planning and Reporting Manager
Support and facilitate portfolio development, management and tracking
Develop and maintain close relationship with Transition Managers to ensure Service Readiness
Develop and maintain close relationship with the Global Operations Intake team to ensure Service Readiness
Develop tight linkage with peer transition roles to ensure consistent approaches are adopted across the regions
Strong Stakeholder Management and influence
Manage documentation, team sites, etc

Philadelphia, PA

Service Transition Analyst

Philadelphia, PA

Berge Inc

Philadelphia, PA

Service Transition Analyst

Execute test management and control by recording, monitoring progress, and reporting on establish test procedures
Provide estimates on submitted material so that Project Managers may assess impact to milestones and timelines
Managing business risks or issues associated with the transition and highlight any relevant to the Operations senior management team
Provide estimates for cost of ongoing support in the operational environment
Perform service transition activities related to taking solutions and handing them over to Operations in the live production environment
Provide MI input and analysis into Service Transition scorecard
Assist with service roll out

present

Los Angeles, CA

Senior Transition Analyst

Los Angeles, CA

Beier-Gutkowski

present

Los Angeles, CA

Senior Transition Analyst

present

Update configuration management database within the incident management tool and provide input into associated reporting
Assist RIS in an Area Governance Model that will review deployment dates and provide recommendations back to projects/programs
Identify opportunities for improvement for services and solutions management and with the overall process
Assist on efforts to develop and feedback on Operational Manual content
Assist in engineering development of Service Readiness / Transition model in line with industry best practice
Establish exit criteria and provide co-ordination on warranty processes
Work with virtual teams

Education Education

Bachelor’s Degree in Computer Science

University of North Texas

Bachelor’s Degree in Computer Science

Skills Skills

Strong Stakeholder Management
Significant experience at Stakeholder management and ability to influence and push back on senior stakeholders to protect production environments
Conflict resolution capability
Strong Stakeholder Management and influence
Ensure pragmatic but structured approach to Service Readiness, protecting EY operational estate with strict Security and high quality delivery
Embed yourself into a Transition, Project Management and Business Analyst Network to drive a consistent level of understanding and promote thought leadership
Influence customers in GIS to understand and be compliant to the Transition process
There is not expected to be any direct reports to this role
Assist in engineering development of Service Readiness / Transition model in line with industry best practice
Proven experience with a mature Transition process

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Service Management Service Transition Analyst Executive Manila Resume Examples & Samples

Level 2 point of contact supporting a number of service transition services and applications
Proficient in release management and environment management function
Effectively managing client expectations and escalating where appropriate
Involvement in a number of projects ranging from software upgrades, to business-driven enhancements
Assisting with process improvements efforts

Transition Analyst Resume Examples & Samples

Embed and enforce the Transition lifecycle model for IT Services to ensure all change programs are transitioned into production environments in a secure and structured way
Assist the GIS Interface lead to re-engineer transition process to become scalable for enterprise and infrastructure programs and also to revamp the process to meet business and IT Services and needs in line with ITIL framework
Solicit and embed Operational requirements into the Transition process and ensure regular touch points with the Global Operations Intake team to maintain synergy
Ensure all Operational requirements are met for Transitions
Assist on efforts to revise Operational Manual content and future strategy
Seek feedback on how the process can be more efficient and meet the needs of the business (V20/20)
Implement highly effective control mechanism for production readiness
Conduct regular Service Readiness reviews for Programs to ensure all quality and operational gates are being met and to identify risks
Build good relationships with the Global Intake team to assist knowledge and buy-in of the Transition process
Creation of a Transition pipeline (rolling report) for GIS
Work with ESM to maintain Transition reporting into Monthly Service Review forum
This position is an empowered role requiring the ability to think quickly and make sounds decisions without constant supervision
Analyze overall process compliance status and trends
Structured delivery experience gained in a Global organization with complex / matrix structures in place
Proven experience with a mature Transition process
Assist in engineering development of Service Readiness / Transition model in line with industry best practice
Embed yourself into a Transition, Project Management and Business Analyst Network to drive a consistent level of understanding and promote thought leadership
There is not expected to be any direct reports to this role
8+ years in a Global corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
3+ Years in a global operations environment
Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure)

Client Transition Analyst Resume Examples & Samples

The successful candidate will be responsible for on-boarding of new clients onto the in-house platform,
The candidate will report directly to the Supervisors in this department but also with the support of the Directors and Managing Director
The candidate will be involved in every aspect of the client transition with each new client being treated as a project with specific deadlines to be met throughout
By the end of each project the team will have reconciled back all aspects of the
NAV to the prior administrator and handed the client over to the NAV team who will then move on with the firm's daily and monthly processes
The requisite Induction Training will be provided in addition to both compulsory training (AML/KYC) and optional training
Working with the new client to ensure all the requisite information necessary is received in order to be able to begin the initial take on in a timely manner
Liaising with the Middle Office Department to ensure that the Open Positions are loaded onto the system along with the daily trades that will be loaded once the initial positions are reconciled
Reconciling back to the prior administrator books and records and accounting for any differences that may occur between the prior administrators system and the in-house NAV systems at take-on date
Accounting, Finance or Business Degree. Min. 2.2 honours degree
Strong reconciliation skills with ability to problem solve and to resolve breaks
Strong financial product knowledge
Ability to be flexible and work effectively both within a team structure or independently
Good initiative required but also ability to recognize when escalation of issues needs to
Be taken
Strong Microsoft Office, product and process knowledge
Minimum of 2 years' experience working in a Fund Administration or Investment Firm

Senior Transition Analyst Resume Examples & Samples

Work with the technology domains & global operations to define transition requirements for the technical service offerings leveraged by the new / enhanced service
Embed and enforce the transition lifecycle model for IT Services to ensure all projects/programs are transitioned into production environment in a secure and structured way
Assist in regular service readiness reviews on projects / programs to ensure all quality and operational gates are being met and to identify risks at appropriate stages in the project lifecycle
Lead effort to identify corrective action plans for projects & programs that fall into a red / amber RAG status and track items to closure
Value add by partnering with projects and programs on 'Get to Green' activities such as validation of requirements on behalf of GIS functions, engaging the right teams to identify mitigations plans for risks identified etc
Ensure operational readiness and acceptance requirements are met for transitions
Develop and maintain close relationship with the Global Operations Intake team to ensure Service Readiness
Assist RIS in an Area Governance Model that will review deployment dates and provide recommendations back to projects/programs
Ability to analyse, detect and rectify issues with process compliance and workflows and to work across multiple teams to resolve issues
Identify opportunities for improvement for services and solutions management and with the overall process
Significant experience at Stakeholder management and ability to influence and push back on senior stakeholders to protect production environments
Ensure pragmatic but structured approach to Service Readiness, protecting EY operational estate with strict Security and high quality delivery
Influence customers in GIS to understand and be compliant to the Transition process
12+ years in a Global corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
3+ Years Global delivery or transformation preferably in large scale infrastructure programs

Transition Analyst Resume Examples & Samples

Embed and enforce the Transition lifecycle model for IT Services to ensure all projects/programs are transitioned into production environment in a secure and structured way
Assist in process re-engineering activities and service readiness reviews on projects / programs to ensure all quality and operational gates are being met and to identify risks at appropriate stages in the project lifecycle
Provide transition consultancy and training services to projects and programs on transition process, tools and enablers
Ensure pragmatic but structured approach to Service Readiness, protecting EY operational estate with strict security and high quality delivery
Contribute towards the re-engineering of the Service Transition process collaborating with GIS Interface & Regional – Service Readiness leads by seeking feedback from the consumers of the process and lessons learnt
Develop tight linkage with peer transition roles to ensure consistent approaches are adopted across the regions
Influence regional customers in Service Delivery and GIS to understand and be compliant to the transition process
Analyse overall process compliance status and trends
5+ years in a Global corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
1+ Years Global delivery or transformation preferably in large scale infrastructure programs

Dispute & Risk Transition Analyst Resume Examples & Samples

Minimum 3+ years of risk management, dispute management, card fraud and financial services experience
Knowledge of Visa/MasterCard Operating Regulations
Knowledge of Falcon neural network
Possesses strong relationship and communication skills to ensure proper client interaction in managing fraud issues and dispute management (i.e. articulating event, mitigating liability, training and documentation, dispute resolution)
Working knowledge of workstations and database software
Quarterly travel to be on-site for client go-live will be required as needed
Additional travel may be required

Service Transition Analyst Resume Examples & Samples

Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking
Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals
Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations
Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others
Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance
Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects the values of the company
Problem Management Process and Support Procedure Development: Ability to develop processes and procedures to effectively run and manage a problem resolution environment such as a help desk. Includes performance metrics, coverage needs, support resource requirements, and customer effort
IT Operating Environment: Knowledge of TCCC operating environments (e.g., Windows, iOS, O365, SAP, Salesforce, Adobe, SiteMinder) and processes (e.g., security administration, network management, production control) used in solution design and development efforts. Includes knowledge of key organizational contacts and groups supporting TCCC operations to allow for information sharing and issue resolution
Programming Languages and Tools: Ability to create scripts automating PC configuration and software deployment from Bomgar and SCCM
Solution Configuration: Ability to provide advice and develop a detailed design and customized configuration to support new business processes and procedures. Knowledge of one or more modules in an ERP or other Packaged Software Solution (e.g., SAP, BASIS, Salesforce, Service-Now)
Business Partner Knowledge: Knowledge of business partners (such as customer, bottler, service agent, and supplier) in their context: industry trends and competitive pressures, strategies and plans, organizational structure, decision-making process, contacts, technology infrastructure and systems
Basic Operating Systems: Knowledge of basic operating systems and all related aspects (e.g., system tools, management principles, platforms, software, hardware, related products and controls) required to design, implement and maintain infrastructure solutions

Senior Transition Analyst Resume Examples & Samples

Embed and enforce the Transition lifecycle model for IT Services to ensure all project and programs are transitioned into production environments in a secure and structured way
Ensure appropriate engagement of stakeholders based on technical services leveraged by the solution / service being transitioned
Solicit and embed support requirements into the transition plan process and ensure regular touch points with stakeholders across the transition lifecycle
Ensure risks and actions are managed for Transitions
Assist on efforts to develop and feedback on Operational Manual content
Following effective and efficient control mechanism for production readiness
Conduct regular reviews to ensure all quality and operational gates are being met and to identify risks
Work with GIS Interface Lead to identify and manage reporting requirements, KPIs and CSF’s for Transition process
Creation of executive dashboard to indicate program / project readiness
Ability to analyze detect and rectify issues with process compliance and workflows and to work across multiple teams to resolve issues
10+ years in a Global corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
4+ Years Global delivery or transformation preferably in large scale infrastructure programs
4+ Years in a global operations environment

Senior Transition Analyst Resume Examples & Samples

University Business Degree and/or recognized designation Management Information, Economics, Business, Finance, Computer Science or Engineering; advanced degree (MBA or other) a plus
Working experience on applying lean six sigma practices
Professional experience documenting processes and practices, in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects and deadlines
Intermediate to Advanced Excel skills and experience with database applications, preferred
Intermediate skills in using MS Visio or other process modeling applications
Intermediate skills in MS Project and SharePoint or other project management applications
Demonstrable experience in a similar role
Logical, structured approach to performance monitoring and tuning
Ability to work closely with the business to understand requirements and craft solutions
Logical, structured approach (e.g. to prioritizing work, problem analysis and resolution)
Understands the basic concepts of project management, as they relate to the execution of tasks within a project
Demonstrates use of this competency in Data Collection, Research and Management
Able to perform assessments, provide advice, and contribute to capacity building on budget formulation and execution processes at the project level under senior staff guidance
Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so
Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view
Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner
Analyses facts and data to support sound, logical decisions regarding own and others' work

Service Transition Analyst Resume Examples & Samples

Bachelor’s Degree in a technical discipline preferred
Technically proficient and demonstrated ability to work in complex automated discovery and mapping solutions, federated CMDBs, and deployment automation tools
ITIL Service Management experience preferred
Ability to multi-task, work independently and prioritize departmental workload based on direction from senior management and/or customer
Demonstrated ability to maintain current Service levels while evolving the ecosystem toward the target state
Proven Customer Service skills including the ability to focus on building customer relationships and responding to customer needs

Ch-k Systems Engineering Production Transition Analyst Resume Examples & Samples

Engineering manufacturing processes and production methodologies,
Requirement(s) decomposition and acceptance test planning/verification,
Engineering Change Proposal (ECP) review and recommendations,
Project Management and Planning to include Project Scheduling and Earned Value Management (EVM),
Risk/Opportunity Management,
Business Management and Contracting principles,
Product sustainment
Management and oversight of subcontractor technical performance, to include proper requirements flow down, and identification of subcontractor risks and issues that may negatively impact the overall program
The incumbent will monitor subcontractor configuration control, requirements management, technical challenges, and cost changes which could negatively impact both the subcontractors’ and Prime's cost and schedule performance
The incumbent will communicate subcontractor status with affected IPTs, identify root cause(s) of issues, assess mitigation options, and coordinate with the necessary teams to implement the appropriate mitigation steps. The incumbent will support technical reviews, Subcontractor Program Management Reviews (PMRs), Subcontractor Management Team (SMT) meetings, Integrated Baseline Reviews (IBRs), and other meetings as required
BA/BS and at least 9 years of experience. If no degree, at least 15 years of experience

Transition Analyst Resume Examples & Samples

Collation of key information and production of overall programme reports and benefits tracking
Provide administrative and financial management support to the Global Transition Planning and Reporting Manager
Support and facilitate portfolio development, management and tracking
Maintain and update transitions plan through the integrated planning tool
Conduct analysis on health of portfolio for area, and prepare materials for project review meetings (e.g. Steering Group sessions)
Support resource planning and capability management process in the integrated resource tool
Manage documentation, team sites, etc
Experience working in a project environment
Demonstrated analytics and reporting capabilities
Basic financial management literacy & experience

Immediate Opportunity Business Transition Analyst Resume Examples & Samples

120 months of experience in completing the following mandatory tasks
A) Participate in defining business strategy and processes in support of transformation and change management activities
B) Liaise with user organizations to identify and document both benefits and negative impacts associated with rollout and use of large information management systems; and
C) Assist with the development of business case proposals for extensions expansions to meet new business requirements or for rollout to new users

Lead Service Transition Analyst Resume Examples & Samples

6+ years of equivalent experience
Strong team leadership orientation
Strong Customer Service skills including the ability to focus on building customer relationships and responding to customer needs
Ability to instill sense of urgency and be able to motivate the same sense of urgency in team members
Experience working with development teams in an agile environment preferred

Service Transition Analyst Resume Examples & Samples

Assess projects for service readiness throughout the project lifecycle
Review and challenge application design, methodology and approach. Highlight service impacting concerns
Incorporate the values of the ITIL Service Transition principles into daily activities
Keep own technical and business unit aligned knowledge up to date in areas of expertise
Provide expert analysis and advise Service Delivery Teams on available options, during design, delivery and transition phases and to ensure that Service Delivery teams incorporate non-functional requirements
Ensure that appropriate documentation and training has been provided to support teams within Technology Services, including those based off-shore
Encourage good collaboration and seamless handover at all handover points during the project lifecycle
Encourage quality conversations of issues and potential risks with key stakeholders
Be able to articulate high-level scope and support model details for projects to wider team
Assess changes and attend weekly Change Advisory Board meetings
Identify, analyse and deliver on Service Transition Continuous Improvement Plan actions and liaise across Technology function to ensure embedding of these actions
Provide estimates for cost of ongoing support in the operational environment
Understand, and where appropriate, participate in the assessment and escalation of risk surrounding changes to Standard Life Investments operating environment
Provide MI input and analysis into Service Transition scorecard

Senior Transition Analyst Resume Examples & Samples

Identify potential operational risks/ mitigation throughout the introduction of new services
Actively participate in project meetings to ensure sustaining support requirements are understood and are included as part of the overall project deliverables
Ensure that inflight projects transition smoothly from delivery to deployment and sustainment
Coordinate with the project and sustaining support teams to develop an appropriate training plan for first and second level support within Retail Operations
Work with Retail Operations support teams to identify resource requirements to support new service delivery both during deployment and in sustainment
Define acceptance criteria and work with Project teams to ensure smooth delivery of training and required support documentation for sustaining operational support teams
Establish exit criteria and provide co-ordination on warranty processes
Provide ongoing communication awareness to stakeholders on any changing project timelines that will have an impact to services provided by the Retail Operation Support teams
Responsible for vendor on-boarding of new IT 3rd party support partners
Update configuration management database within the incident management tool and provide input into associated reporting
Work with Project teams to help ensure applicable monitoring & alerting has been setup for each new service offering
Engagement with CTDA and Service Level Management team to ensure Service Level Agreements, Operational Level Agreements and 3rd party underpinning agreements/contracts are updated and aligned with new service offerings
Serve as an escalation point between project team and Retail Operations sustaining support teams during the transition phase
Review the outcomes of the service transition process to determine any corrective actions that could be taken to improve future delivery in terms of time, quality and customer satisfaction
Minimum of 5 years working in a similar capacity
Experience in managing people including Project Management experience
Experience as a technical Business Analyst
ITIL Certification in Service Transition, Service Operations or Service Delivery Life Cycle
Priority setting skills to manage multiple tasks and deliver results in a fast-paced and changing environment*LI-MK1

Service Transition Analyst Resume Examples & Samples

Responsible for the service transition of new or changed services into live environments
Responsible for the day-to-day adherence to Service Transition Process
Responsible for planning, tracking and confirming as complete all activities and deliverables required to enable a service to be transitioned into the live environment
Responsible for delivering Service Transition artefacts in line with the Service Transition Process
In relation to the service being transitioned, responsible for understanding the Service Design Package (SDP) and its implications and dependencies on the Service Transition deliverables
Responsible for Knowledge Transfer assessment, planning and execution
Responsible for accurately baselining, controlling and forecasting the operational cost of providing the new or changed service
Responsible for identifying all Service related risks and issues. relating to the new or change service and ensure they are managed and escalated as required
Responsible for transitioning non-live environments with a consistent approach to that of live environments
Follow and deliver against the Service Transition Process for a Service Design Package (SDP) for a new or changed service
Plan, track and deliver all Service Transition deliverables required to enable a service to be transitioned into the live environment
Ensure risks & issues are being effectively managed and timely escalations are taking place
Define, negotiate and agree to changes to third party contracts where appropriate
Financial cost modelling and forecasting of on-going support costs deriving from projects
Manage deliveries from 3rd parties in relation to service and support readiness activities
Ensure all Service Transition requirements are understood by engaging project teams
Identify all service acceptance and readiness activities and deliverables, ensure they are delivered in advance of go-live
Ensure that all suppliers and internal staff are adhering to the Service Transition Policies, Processes and Key Performance Indicators where applicable
Ensure that BTS Solution Delivery function, responsible for the development of new or changed services, adhere to the Service Transition requirements during the Service Transition and Service Transition activities
Take part as required, in the promotion and strategic benefits of effective Service
Transition across BTS and the IT Supply Chain
Support Internal Audit reviews as required

Service Transition Analyst Resume Examples & Samples

Partake in the Service Transition management function, processes and operations service readiness transition plan ensuring that all of the required activities are undertaken to allow a smooth transition into all Operations support functions
Perform service transition activities related to taking solutions and handing them over to Operations in the live production environment
Managing all aspects of the end-to-end service transition process
Actively supports the overall project manager with any information required to satisfy them of appropriate progress against the schedule and budget
Assist with service roll out
Managing business risks or issues associated with the transition and highlight any relevant to the Operations senior management team
Assist Operations teams with planning and forecasting
Required to work closely with the following functions
Strong knowledge, understanding and experience including but not limited to - Service Transition principles and methodology
Solid operational understanding and technical knowledge of multiple standards and tools; ITIL preferably V3 Practitioner qualified, ITSM preferably Support Works
Experience in process ownership and delivering process functions
Proven ability to influence cross-functional teams without formal authority
Experience and competence in chairing large meetings
Familiarity with Project Management Approaches and the project delivery life cycle
Familiarity with the SDLC (Service Delivery Life Cycle)
Ability to interface effectively with auditors
Proven and demonstrable project management skills
Educated to degree level of external industry experience

Service Transition Analyst Resume Examples & Samples

Under the guidance and leadership of the Test Lab and Environment O&M Lead, the Service Transition Analyst will create, catalog, and maintain a library of test models, test cases, test scripts, and test data
Understanding the policies, processes and practices applicable to testing
Execute test management and control by recording, monitoring progress, and reporting on establish test procedures
Provide estimates on submitted material so that Project Managers may assess impact to milestones and timelines
Ensure that all elements of submitted Service Design Packages are tested according to specifications
Perform other testing-related functions as may be required or directed by the Test Lab and Environment O&M Lead
Prior experience working in a controlled testing environment
Prior experience in developing and following test models
Ability to plan, organize and manage required work efforts
IAT Level II Certification
Demonstrated experience with ITSM tools (e.g. Remedy or ServiceNow)
Microsoft Certified Solutions Associate (MCSA)

IT Service Introduction & Transition Analyst Resume Examples & Samples

Manage and govern the Service Introduction & Transition deliverables
Make Key decisions when introducing new services and gatekeeper when needed to protect the smooth running of IS systems and services
You shall ensure all support functions are aware, prepared and capable of supporting any new services deployed
Create a set of Service Introduction & Transition documents that clarify how IT support will be provided
Extensive experience working in a similar ITIL role in either Service Transition (or possibly PRINCE2 Project Management) roles
Full understanding of the roles of a working IT department with emphasis on the way service is provided by the various IT departments
Extensive collaboration with IT project managers to create and refine comprehensive Service Introduction & Transition documents that contain service designs and support operational run books
Understanding of, and familiarity with, project gating processes, project lifecycles and associated documentation
Experience working with SLAs, OLAs, Vendor Support Agreements, operating models and service teams
Proven ability to identify potential service risks and assumptions
Demonstrate previously working closely and successfully with IT Project Managers, internal IT teams and Banking Business Units
IT Operational Experience essential. This will help ensure that various components of the IT service delivery document is completed correctly as a large proportion of the contents are IT specific
Good working knowledge of MS Office i.e. Word, Excel, PowerPoint along with Visio and MS Project

Service Transition Analyst Resume Examples & Samples

Utilising and developing skills in managing the successful delivery of Release through applying appropriate control, management and governance through the Change and Release Processes
Identifying and feeding back continuous improvements to the Release processes whilst maintaining the rigour and governance required ensuring protection and stability of Service
Responsible for ensuring only authorised versions of Configuration items (CI’s) are released to stakeholders during formal testing and no unauthorised CIs are released without suitable documentation
Champion the use of Release Management technical standards, procedures and best practice within BCS
Champion the use of the Release Process towards ITIL alignment
Proactively identify opportunities for toolset and process training (e.g. new users; new projects etc.)
Proactively solicit feedback on all aspects of the Release Process from stakeholders
Arrange and run feedback forums with process users and governance functions
Coach and develop the skills of other staff, supporting them in their development, to ensure the team is effectively positioned to meet demands
Support the work of members of the management team as appropriate
Support audit preparation and field work as necessary