Noc Analyst Resume Samples

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R Sporer

Reymundo

Sporer

388 Mazie Dale

Dallas

+1 (555) 947 5957

388 Mazie Dale

Dallas

Phone

p +1 (555) 947 5957

Experience Experience

Boston, MA

Noc Analyst

Boston, MA

Cronin LLC

Boston, MA

Noc Analyst

Monitor fault and performance of network infrastructure and networked applications
Investigate and research improvements on existing workflows to improve efficiency
Apply standard configuration templates to network devices. Complete work requests and circuit and asset tracking of network hardware and software
Work with internal and external technical and development teams to create and update how-to documentation, such as run books and KB articles
Assists in creation of scripts to automate repetitive network, systems and data management functions. (20%)
Execute periodic performance customer contact reports
PPS – ITFM Reporting/Analysis; CLC – eLearning Development, Multi-media design and development

Dallas, TX

Assoc Noc Analyst

Dallas, TX

Carter-Price

Dallas, TX

Assoc Noc Analyst

Interacts with network and hardware engineers as well as system and database administrators regarding network/system activities and outages
Works with the most current technologies and ensures that our network and systems are fully maintained and operational!
Provides technical analysis to all customers to isolate issues and develops strategies to restore or activate services
Identifies network problems, isolates root causes, and initiates corrective action
Yes! I can effectively prioritize and manage my time
Creates accurate and detailed documentation to record resolution activities
Monitor and manage communications during large-scale events

present

San Francisco, CA

Senior NOC Analyst

San Francisco, CA

Deckow, Mosciski and Ruecker

present

San Francisco, CA

Senior NOC Analyst

present

Willing to work night (10pm-6am) and/or swing (2pm-10pm) shifts, including weekends
Working knowledge of TCP/IP, HTTP/HTTPS and internet protocols
Recommend improvements and and iterate production instrumentation
Design tools and provide training for peers across operations ensuring 24x7 site-up of all services and the application portfolio
Serve as a member of a 24x7 tiered on-call team, ensuring your partners in Product Management, Development, and Quality Engineering at Constant Contact are delighted
Create, maintain, and document tools and automation for handling system state and operational excellence
Knowledge of network troubleshooting, traceroutes, pings, Gomez and Keynote

Education Education

Bachelor’s Degree in Computer Science

Cornell University

Bachelor’s Degree in Computer Science

Skills Skills

Windows 2008/2012 knowledge, understanding of active directory, basic knowledge on Unix/Linux
Ability to quickly react to alarms and events in a fast paced environment, remaining professional and driven especially in critical situations
Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely
Strong interpersonal skills and ability to work collaboratively within a team
Ability to quickly respond to any page and provide initial triage or efficiently escalate to Operations staff
Strong attention to detail
Willingness and ability to quickly learn new technologies
Highly organized
Excellent communication skills (written and verbal)
Knowledge of Windows infrastructure services (DHCP, DNS, Active Directory, NTFS and Share permissions)

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Voice NOC Analyst Resume Examples & Samples

Act as tier 2 level support for all Voice service related incidents and maintenance activities
Continuous process improvement of tier 2 Voice support operations
Thoroughly research, analyze, document and track all actions associated with Voice service incident handling
Insure compliance with, implementation of, and restructuring as needed of approved policies and procedures with respect to Voice service support
Consistently and accurately deliver on and research all incident handling functions for Voice service incidents to include: incident detection, incident notification, incident documentation, incident escalation, confirmation of service restoral, and documentation for root cause analysis
Plan, manage, track, examine, analyze, improve and report on the performance of specific services
Become a subject matter expert on new and emerging technologies for Cox Communications and provide expertise to current and new processes
Provide subject matter expertise on Voice as a national service to the boundary partner groups as needed

Noc Analyst Resume Examples & Samples

Identifies network problems, isolates root causes, and initiates corrective action
Provides technical analysis to all customers to isolate issues and develops strategies to restore or activate services
Provides reliable technical support with no direct supervision and monitoring internal platforms

Noc Analyst Resume Examples & Samples

Operate the NOC Console, NOC call-in phone, and other error-reporting systems
Escalate reported or detected issues to the appropriate team (e.g., DBAs, SysOps, App Developers, etc.) but continue to own the overall resolution of the issue
Provide first level support and tracking for the Omnix Support process
Moderate weekly release maintenance window activities
Document efficient procedures for timely resolution of known Issues and Incidents
Code additional monitoring scripts or tools that augment the overall Monitoring System (optional, skill dependent)
Strong oral and written communication skills to effectively communicate with diverse audiences of varying degrees of expertise
Flexibility and adaptability to adjust to a rapidly growing, dynamic environment
Highly reliable and organized with a strong attention to detail
Flexibility to assist in coverage of other shifts as needed
Familiarity with MS Office applications, especially Outlook
Basic Linux knowledge
Programming experience (PHP, perl, bash)
Web design experience (HTML, javascript)
Experience with database design and implementation (MySQL, Oracle)

Noc Analyst Resume Examples & Samples

Think you have what it takes?
Yes! I have driven complex issues to resolution autonomously and/or collaboratively
Yes! I am highly motivated
Yes! I can effectively prioritize and manage my time
Yes! I have at least 1 year of experience in the IT industry
Yes! I have a degree
Yes! I am experienced with network and application monitoring system such as Omnibus and or Netcool
Yes! I also have a fundamental understanding and ability to work with CentOS, UNIX and LINUX operating systems; Sybase and MySQL databases; network technologies such as Juniper, Cisco, Foundry and Citrix

Assoc Noc Analyst Resume Examples & Samples

Works with the most current technologies and ensures that our network and systems are fully maintained and operational!
Determines priority of action and additional resources required, based on severity of service interruption
Interacts with network and hardware engineers as well as system and database administrators regarding network/system activities and outages
Monitor and manage communications during large-scale events
Creates accurate and detailed documentation to record resolution activities
Yes! I have experience participating in operational network/systems support for a large-scale enterprise environment
Yes! I am a methodical problem solver
Yes! I am familiar with UNIX commands
Yes! I have experience with ticketing systems including Remedy
Yes! I am available for on-site, 24x7x365 shift work and I work well under pressure
Yes! I have very strong written and verbal communication skills

Noc Analyst Resume Examples & Samples

Monitor hardware/software alerts through internal programs and automated alarms
Monitor the operational support systems to proactively identify service impacting events relating to IT, network & facility conditions while interacting with engineers
Answer, evaluate and prioritize all incoming telephone, voicemail, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, telecommunications and other computer-related technologies
Maintain quality-conscious interface via phone and email with both technical and non-technical clients
Communicate with customers and internal staff at regular intervals to ensure expectations are met and that appropriate attention is being paid to customer requests
Responsible for maintaining detailed incident tickets, escalating issues accordingly and keeping a consistent channel of communication open with customer(s) and other IT team members during escalations
Handle problem recognition, research, isolation, resolution and follow-up for all user support and service requests
Responsible for ensuring customer satisfaction of support and service requests
Responsible for creating and updating support services documentation including knowledge entries on systems/network issues and application configurations and workflows

Noc Analyst Resume Examples & Samples

3+ years of Network Operations experience in a midsize to large environment
Windows 2003/2008/20012 administration experience
Exchange 2007/2010 support experience
Experience with network monitoring tools (SCCM, What’s Up, PRTG, SolarWinds)
Network troubleshooting skills (ping, tracert, nslookup, etc.)
Knowledge of Windows infrastructure services (DHCP, DNS, Active Directory, NTFS and Share permissions)
Experience supporting a VMWare 5.5 and 6.x environment

Noc Analyst Resume Examples & Samples

Be familiar with network routing protocols such as BGP, ISIS, and OSPF for large scale networks
Be able to troubleshoot to layers 1-4 of the OSI model
Work with the most current technology to perform initial triage, information gathering, and resolution based on specified steps
Escalate/route cases to appropriate parties for resolution and ensure that resolution and communication is in accordance with Service Level Agreements

Noc Analyst Resume Examples & Samples

Act as a primary interface to business users for all IT support issues
Record and triage incoming client and customer calls, emails, and system alert notifications
Provision new tenants in a VMware cloud environment to include deploying VMs, perform access management activities, and conduct patch/remediation efforts
Troubleshoot, resolve, and/or escalate software, hardware, security, and network issues
Execute periodic performance customer contact reports
Extend personal capabilities through local training, reading, and technical project work
Ticket management and auditing
Train end users in the use of equipment and software
2-5 years of directly related experience in
Workstation/server administration
Storage management
Network support and communications troubleshooting
Security alert management
Customer issue resolution and support

Noc Analyst Resume Examples & Samples

Windows and/or Unix Server experience
System monitoring experience
Understanding of or experience supporting .NET application
Understanding of or experience supporting web servers
Understanding of or experience with backup software and recovery strategies
Microsoft certifications are highly desirable

Senior NOC Analyst Resume Examples & Samples

Responsible for managing the shift, in the absence of a Supervisor
Perform real-time tier 1 troubleshooting via remote access to system components to isolate, manage and resolve issues
Identifying, ticketing, dispatching, and escalating system faults
Coordinates and tracks all maintenance activities
Monitors security logs across diverse platforms to uncover specific activities in the network and avoid a potential virus outbreak
Analyzes security analysis reports for vulnerabilities and reports on significant trends and vulnerabilities
Should be able to effectively disseminate the right information to Senior Management during priority issues
Should possess fundamental people management skills
Possesses analytical skills, and is open minded, and ready to learn
Experience in working with Ticketing / Incident / Problem / Change management
Ability to handle multiple tasks concurrently
Experience with enterprise monitoring tools such as QRadar / Orion-Solarwinds / Microsoft Systems Center Operations Manager (MS SCOM) / IBM Tivoli Monitoring / HP OpenView / Whats Up Gold / HP SIM / NNM
Basic understanding of routing, routing protocols, layer 2 switches, firewalls, VPN and Network security concepts
Knowledge of MPLS, T1/T3 links and DSL
Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel
IT Security: CCNA (Security)/ CompTIA Security+ /RHCSS (Red Hat Certified Security Specialist)/ECSA (EC Council Certified Security Analyst)
Networking: CCNA (Routing and Switching or Voice) / CompTIA Network+
English (Written & Verbal) Expertise
Total Work Experience: 3+ years
Relevant Work Experience : 2+ years

Noc Analyst Resume Examples & Samples

MCSA / CCNA desired, but not required
Located near our headquarters in the Dallas area
Must be able to work nights and weekends
Knowledge of ITIL foundations
Must have a technical background, Windows server and/or networking experience is highly desired
Experience in the payment industry is a plus, though not a requirement
A self-starter who can thrive in a fast-paced and changing environment
Very strong communication skills, both verbal and written are essential

Noc Analyst Resume Examples & Samples

Requires technical degree and/or applicable work experience
Proficient in both programming and systems analysis
Windows Server 2008/2012 and/or Unix / Linux server platforms
SQL Database
Virtual machines
5% rate increase

Noc Analyst Resume Examples & Samples

Deep knowledge of Microsoft operating systems
3+ years of experience supporting and monitoring network systems/servers in an enterprise environment. Previous NOC experience is strongly preferred
Experience using monitoring tools such as SolarWinds, New Relic, Cacti, Nagios, etc
Excellent written, verbal and interpersonal skills. Ability to communicate clearly with employees, customers and technical personnel in high-stress situations
Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
Experience monitoring AWS and VMware vSphere

Noc Analyst Resume Examples & Samples

Monitors Production System, Application and Network Monitoring Systems and responds to and addresses system generated alerts as required using combination of runbooks and independent discretion. (20%)
Performs resolution activities such as script execution, restart services, bug fixes on various application, data, network and systems management and administration. Accountable for end to end health and performance of installed production infrastructure and related application components. (20%)
Maintains the health and availability of company's USA workstations, servers, routers, switches, firewalls, storage, telecom, databases and related infrastructure operating systems and applications. (10%)
Employ in-depth knowledge specific to the service being supported to troubleshoot and resolve customer impacting/potentially customer impacting issues. (10%)
Assists in creation of scripts to automate repetitive network, systems and data management functions. (20%)
Assists in the maintenance, creation and testing of Level 1 Runbooks. (10%)
Escalates functionally and hierarchically as required and according to established SOPs
Participates in special projects and performs other duties as assigned. (10%)
Experience providing Tier 1 network support (routers/switches, firewalls, DNS)
Understanding of Visio diagrams

Noc Analyst Resume Examples & Samples

Thoroughly and accurately understand issues and analyze the problem in a systemic fashion
Analyze each client's specific request and determine the underlying problem and escalate to engineering staff or recommend proper solution
Understand and execute standard process and procedures for change management for updating and maintaining client environments
Apply standard and custom monitoring sets to a client environment to make sure the entire client’s environment is being monitored. This includes developing custom scripts to help automate monitoring and deployment processes
Understand and execute standard escalation procedures with tier two support
Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely

Noc Analyst Resume Examples & Samples

Windows and/or Unix experience
Position requires experience with Windows and Linux/Unix server configuration and administration that includes day-to-day monitoring and maintenance activities
Proficiency with network troubleshooting tools and techniques
Must have expertise in server hardware components and internals as well as server build, configuration and application support experience
Troubleshooting issues related to production systems, triaging as necessary for production, QA & development environments
Understanding of and experience with Microsoft and Unix operating systems, Active Directory & Domain architecture, NTFS permissions, WINS, and DNS
Practical understanding of networking - routing, subnets, UDP, TCP, IP, & VLANs
Must have experience with using systems monitoring software (e.g. Microsoft Operations Manager, HP OpenView or similar)
Must have strong communication skills and ability to work individually, within a team, with other groups and with customers
Understanding of or experience with scripting skills - PERL, batch, shell and/or VB

Linux NOC Analyst Resume Examples & Samples

Perform initial triage of server infrastructure issues
Proactively monitor key business applications and services using system monitoring tools and escalate as needed
Identify and escalate potential business impacting issues following documented work instructions
Perform connectivity and functionality tests for critical business applications and services
Provide active logging of activities that occur on conference calls during significant IT Incidents
Engage requested support resources from additional teams following documented proceduresduring conference calls for significant IT Incidents
Document and maintain common symptoms, incident recovery steps, and standard application activities in knowledge base
Complete ad-hoc assignments per direction from Service Availability Managers or NOC executives

Noc Analyst Resume Examples & Samples

Install and support LANs, WANs, network segments, Internet, and intranet systems
Install and maintain network hardware, software and monitoring tools
Analyze and isolate issues
Monitor networks to ensure security and availability to specific users
Evaluate and modify system's performance
Identify user needs
Determine network and system requirements
Maintain integrity of the network, server deployment, and security
Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations
Design and deploy networks
Perform network address assignment
Assign routing protocols and routing table configuration
Assign configuration of authentication and authorization of directory services
Maintain network servers such as file servers, VPN gateways, intrusion detection systems
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches
Bachelor’s degree (such as CS, EE and IS) in technical field or equivalent combination of education and experience
Minimum of 3 years of experience in each of the following disciplines
Some Linux and Scripting knowledge
Prefer Linux+ certification

Noc Analyst Resume Examples & Samples

Perform collaborative tier 2 network technical support including ticket entry, notify Shift Supervisor, service restoral and perform troubleshooting to isolate issues related to the network infrastructure, system and applications. Perform RMA (Returned Materials Authorization) process to replace failed (aged or problem) hardware
Monitor fault and performance of network infrastructure and networked applications
Apply standard configuration templates to network devices. Complete work requests and circuit and asset tracking of network hardware and software
Collect and review capacity and performance reports for various network management systems to report trends. Reports are a combination of both technical and management oriented sections to be reviewed and used in periodic meetings with the CIO and the company senior management team
Provide support to NOC technicians and conduct off hours support as needed. Includes shift rotation, backfill coverage, evenings and holidays
Assist network disaster recovery testing and documentation creation
Two (2) years' of experience in troubleshooting LANs/WANs, TCP, UDP, IP, Ethernet, routers, switches, and network security required or equivalent education in lieu of experience

Noc Analyst Resume Examples & Samples

Act as the 24x7 escalation point to IT Infrastructure / Applications /Site Services support teams
Pro-actively identify system impacting issues through the analysis of performance data and alerts
Performs Smart Event Correlation by collating and interpreting data from various sources that helps in defining the cause of the issue
Manage the intake of information and record accurately
Continuously evaluate the services provided by the NOC and capture this information in the reports and metrics
Participate in 24x7 rotating shift schedule with ability to work day, evening, and weekends
Develop and maintain positive communications between IT Infrastructure / IT Applications / IT Operations
Create and implement documentation and procedures for alerting and escalation
Conducts inspections on Systems, Network security and performance and prepares reports
Use acquired knowledge to influence and improve IT practices and technologies
Open minded and ready to learn and absorb things
Experience with enterprise monitoring tools such as QRadar / Orion-Solarwinds
Ground concepts of TCP/IP, UDP, ICMP, SNMP, SMTP, EIGRP and BGP
Windows 2008/2012 knowledge, understanding of active directory, basic knowledge on Unix/Linux
Graduate (10+2+3) or (10+2+4): (BE/B.Tech/B.Sc/BCA)
Systems (Servers) : MCSE / MCITP/MCP/ RHCSA (Red Hat Certified System Administrator)/ VCP (VMware Certified Professional)
Applications(Databases) : OCA (Oracle Certified Database Administrator)/ MCDBA/MCSA (SQL Server)/MCSD (Web Applications)/ SCJA (Sun Certified Java Associate)
Total Work Experience: 0 - 1 year
Relevant Work Experience : 6 months

Noc Analyst Resume Examples & Samples

Proactive Monitoring of Solar wind, HP-SIM and SCOM and action as per standard operating procedures
Apply independent judgment to troubleshoot, isolate and diagnose common network, OS and server issues
Work on MacAfee Compliance tasks
Manage Windows Server Patching and security configuration compliance (includes virus detection for server)
Monitoring and resolving Avamar and CommVault back up issue
Coordinating with Vendor’s in resolving HP SIM and Network issues
Deployment Virtual Machine through VSphere Client
Trouble shooting Database Server (MSSQL) alerts
Provide Status updates on work completed
Engages with customers and other technical resources by phone and email to provide technical support and issue resolution
Process daily task assigned by the shift leads
Monitor network and server events and ticket queues
Troubleshoot and escalate level 1 network and server issues
Co-ordinate and be a part of the maintenance, upgrades and server OS patching
Participate in weekly team meetings

Noc Analyst Resume Examples & Samples

Work with team to ensure uptime and availability of DNS and Email Delivery services
Monitor critical systems and services to advise of potential outages or degradations of service
Willingness and ability to quickly learn new technologies
Ability to quickly respond to any page and provide initial triage or efficiently escalate to Operations staff
Assess customer support escalations and assign to the Operations and/or respective product teams
Participate in the 24x7 on-call rotation
Perform other duties as assigned / requested
Work hours for this shift may include weekend 3rd shift hours after the initial training period
1-2 years of job experience or A.S. in Computer Science, Electrical Engineering, Computer Engineering and/or a related field or equivalent experience
The ability to support, troubleshoot, and understand principal components of distributed, fault tolerant systems
Hardware Systems: Dell R-Series Servers; Cisco Switches; Juniper Routers, Switches, and Firewalls; various other devices
Software: FreeBSD, Linux, VMware, Shell Scripting, Perl, Python, Apache, BIND, Unbound, DJBDNS, MySQL, Cassandra / NoSQL, Exim, Postfix, SVN, Nagios, MRTG, RRD, Cacti, Graphite
Protocols: IPv4, IPv6, TCP, UDP, DNS, SMTP, HTTP, SSL, SSH, SQL, and SNMP
Team player, with good communication and documentation skills

Noc Analyst Resume Examples & Samples

Zero or more years of computer science, management information systems, or data security experience
Experience working with information and network security practices
Experience working with computer programming
Experience working with computer desktop packages such as Microsoft Word, Excel, etc

Noc Analyst Resume Examples & Samples

*Candidates must have Scripting experience.***
Must provide capacity planning and performance metric analysis and reporting
Management and escalation of incidents, support operations, and vendor management
Must be able to produce process documentation, technical diagrams and related documentation

Senior NOC Analyst Resume Examples & Samples

Monitor and troubleshoot production products in a SAAS environment
Recommend improvements and and iterate production instrumentation
Design tools and provide training for peers across operations ensuring 24x7 site-up of all services and the application portfolio
Support an ITIL environment and educate others on ITIL practices
Actively participate in a Scrum environment, iterate quickly and contribute toward key goals
Create, maintain, and document tools and automation for handling system state and operational excellence
Act as an escalation point for junior staff members and striving to be the resident expert for your technology portfolio
Engage with teams across Constant Contact to share best practices and leverage tools and code for reuse as effectively as possible
Serve as a member of a 24x7 tiered on-call team, ensuring your partners in Product Management, Development, and Quality Engineering at Constant Contact are delighted

Noc Analyst Resume Examples & Samples

Must be able to produce process documentation, technical diagrams and related documentation. Help in system initiatives and new projects
Develop and monitor the output of scripts for data processing jobs, monitoring systems and critical applications, and administering a centralized event console
Complete tasks required to maintain service levels and availability of all site features and functions Supporting process improvements
Full-time position with on-call duties

Noc Analyst Resume Examples & Samples

Work in a 24/7/365 team environment with the flexibility to periodically cover non-business hour shifts
Understand basic network and routing principles, with troubleshooting common issues that arise
Monitor multiple systems and tools simultaneously in support of and number of environments throughout the organization
Follow all Incident and Change Management practices through successful resolution of events
Create and manage all issues through ticketing system with clear and concise updates throughout each event
Investigate and research improvements on existing workflows to improve efficiency
Train team members and other associates as required
Exceptional written and verbal communications skills
Ability to quickly react to alarms and events in a fast paced environment, remaining professional and driven especially in critical situations
Strong TCP/IP background, with troubleshooting skills. Windows and Linux backgrounds preferred
Strong interpersonal skills and ability to work collaboratively within a team
Ability to conduct research into emerging technologies and trends, standards, and products as required
2-3 years supporting Operation Center environments
1-2 years supporting helpdesk type experience
2-3 years of experience with Windows administration
2-3 years experience standard trouble ticketing systems
2-4 years of experience directly supporting a large/diverse customer base
Experience with SCCM tool a plus
Experience with Microsoft Office Products, especially Excel and Visio
Experience with configuration of monitoring tools

Noc Analyst Resume Examples & Samples

Ability to interact through excellent verbal and written communication skills with all levels of PSCU employees, members and vendors as required
Ability to install and maintain software and hardware
Ability to work nights and weekends and overtime as required
Knowledge of and ability to use support desktop PC operating systems, and core Microsoft desktop applications such as Word, Excel, PowerPoint, and Microsoft Operating systems
Basic understanding of network fundamentals and basic network connectivity configurations
Ability to lift and carry up to 50 pounds
Schedule and maintain all production responsibilities, including processing batch jobs, restore requests for all levels of users, conversion/deconversion requests, platter requests, and FTP/NDM transmissions
Monitor and identify all Network activity utilizing a complex application called SolarWinds that interacts and corresponds with all hardware on the Network, including servers, routers, and switches and specialty equipment. Escalate and communicate with all users, network, and application support personnel re: Network and Database status
Use independent judgment when identifying and resolving major issues, including taking appropriate escalation steps, communicating specifics to the correct party, documenting all tasks that are completed, and reviewing all error logs. Level one support responsibilities include troubleshooting problems, identifying root cause of problems, creating and assigning ticket numbers, etc
Monitor communication links throughout network systems. Assist in troubleshooting the problems with the on-call individual. Maintain production capabilities for all equipment within the NOC. Responsible for keeping secure all computer room equipment
Provide timely ad-hoc support for requests such as NDM or FTP transmissions, conversions or deconversions, file restore requests, and platter requests via the FileNet system
Monitor RISC console for system activities. View all error messages. Resolve error conditions where possible. Identify availability for FTP or NDM transmissions to ensure efficient transfer of secure data
Create, document, and implement computer operation procedures
High school diploma or equivalent required. 2 year college degree in Computer Science or equivalent experience in the network technology field strongly preferred
Minimum one (1) year in the Information Technology industry and 3 years general work experience in a business environment with advanced technology required. Minimum 6 months UNIX Operating System experience. Basic knowledge / hands-on training of network servers, software and hardware to include Sun Unix, Unix, Linux, Windows, Novell, AIX preferred. Strong / advanced written and verbal communication skills preferred

Noc Analyst Resume Examples & Samples

Windows experience (03,08,12)
System monitoring experience (Solar winds, thousand eyes, etc)
Network experience
Ticketing experience (track it, footprints, remedy, etc)
Basic scripting experience (power shell, VB, Bash)
Complete tasks required to maintain service levels and availability of all site features and functions

Linux NOC Analyst Resume Examples & Samples

Acts as first tier in alert response and incident resolution
Acts as first tier in identifying production related incidents and issues. This includes detection of system, application, or performance degradation or unavailability
Employs production monitoring tools to ensure that all systems & applications are running and available
Collaborate with other operations teams to carry out regular system, application, and hardware tasks
Ensures effective communication to internal customers
1+ years of production-facing Linux experience required
Fundamentals of managing Linux and knowledge of common commands like top, ps, grep, top, iostat required
Experience with Nagios, Graphite preferred
Experience with ticketing systems (RT, Remedy, ServiceNow) preferred
Familiarity with shift work; 4 days on, 3 days off
Ability to attend out of hours monthly meetings
Self-starter, focused, and motivated

Senior NOC Analyst Resume Examples & Samples

2+ years professional experience working in a Network Operations Center
Strong experience maintaining, managing and monitoring remote servers running Linux
Knowledge of network troubleshooting, traceroutes, pings, Gomez and Keynote
Experience monitoring an enterprise infrastructure via various tools and open proper tickets with the appropriate information for a quick resolution
Ability to quickly and efficiently address customer needs by providing solutions to customer issues or escalating to another support group when necessary
Working knowledge of TCP/IP, HTTP/HTTPS and internet protocols
Possess the ability to translate a complex problem into a simpler language for the customer and vice versa
Flexible to cover other shifts as needed in a 24/7/365 NOC environment
Willing to work night (10pm-6am) and/or swing (2pm-10pm) shifts, including weekends

Noc Analyst Resume Examples & Samples

Provides first level support for all electronic or telephony generated requests for service. Analyzing problems encountered by systems' users through telephone contact and or electronic service requests and completing these requests by either "First Call Resolution" and or by emailing the electronic requests with the corresponding service request information and or resolution
Responsible for tracking and reporting each request, for documenting the responses given and for utilizing appropriate departmental procedures in developing the proper response to each type of requests
Responsible for initiating follow-up calls to user departments regarding the status of requests, miscellaneous table and account maintenance, account management and low priority software installations
Maintains a broad knowledge of all Information Services software and hardware being utilized to be technically conversant at all levels of problem solving through reading, briefings, seminars, and classes
Responds to customer requests and complaints, answers questions, troubleshoots user and system errors and provides problem resolution over the phone as much as possible to promote accelerated problem resolution. Escalates to second level support as appropriate. Provides consulting advice for the user community in a manner that promotes a professional and customer service oriented climate throughout the Medical Center
Responsible for creating, modifying and maintaining security passwords and profiles for specified applications within the Information Services domain. Specifically Active Directory and Email systems, however other applications can apply (Bed Control, Decision Point etc...)
Differentiates between user and system problems, resolving all issues pertaining to user requests and utilizing technical staff resources to address system problems
Researches all problems from available resources (tech manuals, internal support documents, vendor support, internet resources, etc.)
Logs and tracks various types of requests to isolate and improve problem areas
Provides point of contact knowledge transfer to end-users to minimize repeat calls and increase customer satisfaction
Monitors on-line systems and network tasks to ensure responsive operation and restarts the systems in case of failure with limited assistance. Coordinates necessary first or second level support necessary to resolve problems in an expedient manner with least amount of impact to the users
Schedule and/or run batch or other production jobs as assigned. Performs system backups on various platforms as scheduled
Insures systems output is prepared, stored and/or delivered in accordance with specified guidelines
Monitor network components/systems/applications for potential service outages or equipment failures and document events via event management system as they occur
Prepares and/or maintains required work documentation logs and reports and distributes based on report delivery/storage requirements (Daily Run Logs, Event Management, Change Requests etc.)
Files and stores online backups and or tapes/history tapes in accordance with departmental documentation and organizational retention requirements. Prepares current backup tapes for off-site storage on a daily basis. Updates tape backup database on a daily basis
Assess network alarm conditions and relay details to the appropriate department
Produce, communicate, and maintain up-to-date, accurate documentation as required
Provides assigned training to less experienced personnel as required or scheduled
Assists management and or coordinating staff in preparing work schedules, completing reports and other assigned tasks
Becomes certified to operate and perform all duties of each identified shift in a solo manning function
Proactively identify opportunities for improvement and offer/create viable recommendations/options
Effectively communicate with other departments to handle any escalating issues in a timely manner
Follow departmental downtime communications protocols/processes in detail
Provide new and up to date knowledge database information and follow documented standards for additions/modifications/changes
Performance Measurements
Level I – Able to access and demonstrate proficiency in searching and locating in the knowledge database for day to day operations and problem resolution
Level I – Certified to work all shifts (1st/2nd/3rd) Note: Required for Legacy Computer Operator Positions
Level I – Certified to work Operations 1st Shift
Level I – Level II Support for forty or less applications
Essential Physical Requirements: Requires walking, standing, stooping at least 50% of the time; occasionally seated at a desk or table for extended periods of time. Visual ability for computer displays and the ability to lift and carry, for short distances, items weighing 30-50 pounds, on a daily basis
Essential Technical/Motor Skills: Must have an aptitude in computers and manual dexterity in operation of data entry terminals and other office equipment
Hours of Work: 24x7x365 including weekends and holidays
Population Served: Medical Center and Affiliated Facilities/Office staff
Experience Level I: Prefer one year of experience as a computer operator involving midrange systems, microcomputers, PC LAN's or WAN's. Help Desk and prior experience with Hospital/Inpatient and Physician office operations and support of technology and IT processes in the physician practice environment is preferred but not required