Customer Support Representative Resume Samples

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C Wintheiser

Clarissa

Wintheiser

7174 Angelica Vista

Houston

+1 (555) 498 1954

7174 Angelica Vista

Houston

Phone

p +1 (555) 498 1954

Experience Experience

Phoenix, AZ

Customer Support Representative

Phoenix, AZ

Cassin-Schuppe

Phoenix, AZ

Customer Support Representative

Reports to Team Manager, Senior Technical Representatives, Assistant Operations Manager and Operations Manager
Work with management and staff throughout the organization to continuously improve processes, procedures, and develop best practices
Work with Program Management transitioning developmental programs to production programs
Provide assistance to members and/or providers regarding website registration and navigation
Establish and maintain customer relationships, communicates with customers and co-workers to provide technical information
Actively uses continuous improvement tools to improve HS&E, quality, delivery, financial performance, employee engagement, and customer satisfaction
Perform related sundry duties as assigned. "Help out" when asked and offer assistance when regular work is completed

Boston, MA

Technical Customer Support Representative

Boston, MA

Mosciski, Boyle and Nikolaus

Boston, MA

Technical Customer Support Representative

Work with the Regional Sales Directors and Representative Firms in Sales providing additional application support as necessary
Participate in activities designed to improve customer satisfaction and business performance
Tolerance for repetitive work in a fast-paced, high production work environment
Provides customer satisfaction in handling customer relations/complaints forwarded by the Technical Service Supervisor
Grow your value and make a broader impact in the department
Provide feedback on opportunities and gaps within current resources and processes
Successfully use support tools to provide customer resolutions and information

present

Los Angeles, CA

Sales & Customer Support Representative

Los Angeles, CA

Nicolas Group

present

Los Angeles, CA

Sales & Customer Support Representative

present

Assist Sales Manager in gathering and organizing information for sales meetings material
Assist Sales Manager in assembling financial reporting and sales data
Create new accounts in system (TinyTerm)
Contribute to team effort by creating and maintaining a fun and positive work environment
Assist sales team in organizing presentations, proposals, sales quotations, purchase orders and other information related to multiple ongoing projects
Assist in gathering, organizing and maintaining customer project information
Assist with warranty process

Education Education

Bachelor’s Degree in Supervision

Georgetown University

Bachelor’s Degree in Supervision

Skills Skills

A very good knowledge of Dutch and German language is important. Good knowledge of English is
Demonstrated ability to learn quickly and apply new computer systems/software knowledge to daily work activities
Ability to multi task in a fast-paced, highly structured environment, problem solving and ability to multi task
Ability to adapt and feel comfortable with growth, expansion and change
Ability to think independently in order to research and resolve complex situations with limited supervision. Ability to work weekends on a regular basis
Ability to preserve confidentiality of information.Accuracy and attention to detail
Excellent relationship management skills, high level of professionalism, maturity and enthusiasm
Ability to think independently in order to research and resolve complex situations with limited supervision.Ability to work weekends on a regular basis
Ability to preserve confidentiality of information. Accuracy and attention to detail
Certification in ITIL Foundations, HDI Helpdesk Professional, or comparable certification or training is desired

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15 Customer Support Representative resume templates

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Customer Support Representative Resume Examples & Samples

Minimum of 5 years of experience in technical position with primary responsibilities in user support in a Microsoft environment, which includes Windows XP / 7 and Office 2003/2010
Minimum of 3-5 years of experience managing Active Directory objects within Windows 2003/2008 server
Minimum of 5 years of experience in a technical position in a facility with standard network and server environment: of TCP/IP protocol, DNS, DHCP, WINS
Minimum of 5 years of experience with business applications, with experience report writing, creating user documentation and/ or specifications, etc. Citrix Client is a plus
Minimum of 3 years of experience in supporting Microsoft Outlook in a Microsoft Exchange environment
Minimum of 3 years of experience working with software imaging/deployment solutions. Symantec Altiris is a plus
Previous experience supporting MAC OS X in a Microsoft environment, specifically supporting Entourage and VMware software

Customer Support Representative Resume Examples & Samples

1) Interact with and assist users via emails, phone calls and/or live chat
2) Understand and properly utilize the customer support ticketing and help system along with bug reporting systems
3) Present a cheerful, friendly and helpful face to the customers, providing an empathetic and understanding ear when their experience isn't what it should be; appropriately represent the Olive Tree brand and mission to the end users
4) Utilize available resources that can help users get the most from their product, including macros, frequently asked questions, and technical support articles
5) Exercise appropriate discretion in escalating issues
6) Use mastery of the software to troubleshoot problems and issues that customers experience

Customer Support Representative Resume Examples & Samples

Has a passion for Information Technology
Good customer service skills with emphasis on service
Ability to grasp new concepts quickly
Must be able to work in a team environment and be open to constructive feedback
Good communication skills (oral and written)
Ability to work with employees at all levels
1-3 years of experience in technical position with primary responsibilities in user support in a Microsoft environment, which includes Windows XP / 7 and Office 2003/2010
1-3 years of experience managing Active Directory objects within Windows 2003/2008 server
1-3 years of experience in a technical position in a facility with standard network and server environment: of TCP/IP protocol, DNS, DHCP, WINS
1-3 years of experience with business applications, with experience report writing, creating user documentation and/ or specifications, etc. Citrix Client is a plus
Minimum of 1 year of experience in supporting Microsoft Outlook in a Microsoft Exchange environment
Minimum of 1 year of experience working with software imaging/deployment solutions. Symantec Altiris is a plus

Global Customer Support Representative Resume Examples & Samples

Provide superior service support to our clients over the phone in English and Japanese
Identify, research, troubleshoot and resolve customer issues using proprietary company software
Be involved in a yearly planning process using strategic thinking, research and innovation skills to continuously innovate and improve the workflow of the department and impact positively on our clients
Updating and maintaining the Global Customer Support Specific internal knowledge database
Excellent verbal and written communication skills in English, Chinese and Japanese
Ability to provide exceptional customer service to our Global clientele
Multi-tasking skills and ability to work well under pressure
Ability to be a team player as well as work independently
Experience in a call centre environment is a plus

Customer Support Representative Resume Examples & Samples

Provides order fulfillment for low volume accounts. This includes processing orders, providing on-going customer support , and resolving problems
Processes cancellations, return authorizations, and requests for credit. Investigates and validates claims and obtains management approval to ensure that product is not returned to stock or credit issued unnecessarily
Provide technical and/or product information as required to respond to customer inquires
Assists Team Lead with daily activities and special projects as needed. 5. Processes and maintains EDI data and orders. This involves keeping cross reference tables up to date so order will process when received and resolving problems as needed to ensure orders that are received via EDI are processed in a timely manner. 6. Keys purchase orders

Global Customer Support Representative Resume Examples & Samples

A candidate must possess the following skills/abilities, which will be explored during the interview process
Excellent verbal and written communications with an eye for detail
Flexibility to learn and grow in a fast-paced, client-focused, environment
A multi-tasker who is effective and patient under pressure
A problem solver who is able to prioritize
A team player who can also work independently
Due to the significant amount of high quality candidates, Bloomberg will only consider your candidacy: (i) if your application and/or resume demonstrate that you meet the following minimum qualifications, and (ii) if these qualifications are subsequently verified
Fluency in English and French
Completion of a 100 word or more narrative describing "why you have a passion for delivering excellent customer service". Submit along with your resume when applying

Customer Support Representative Resume Examples & Samples

4+ years of general experience, or equivalent combination of experience and college level education
Automotive industry certifications are preferred (ASE - Automotive/Medium-Heavy Duty, state issued certifications)
Mechanical/technical skills, which requires a highly specialized knowledge of automotive and commercial vehicle components
Understanding and ability to explain how components function and how they fail
Ability to navigate computer systems with ease and use software such as Microsoft Office
Strong typing ability
Being a bilingual speaker (English/Spanish) is a plus

Customer Support Representative Resume Examples & Samples

Provide customer support via phone and resolve inquiries
Resolve customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources (including partners from inside and outside the Services Center)
Enter and audit data in software systems such as Peoplesoft
Handle personal and confidential information on a regular basis
Develop and update process documentation to appropriately reflect the steps needed to perform each of the team’s processes and make sure those comply with CPS Guiding Principles
Manage the completion of its own work assignments and coordinates work with others
Prepare, scan, index, verify and archive materials according to documented procedures
Train others as needed
Organize and administer workflow in order to comply with our customer's requests in the turnaround time established
Coordinate of non-phone duties, such as the handling of team inboxes, mass update requests, and special business unit requests
Minimum of a high school degree or equivalent work experience
Must have an outstanding written and oral communication skills
Must pass data entry testing
Willingness to learn new technologies
Proven ability to maintain confidentiality
Strong analytical and problem-solving skills to identify solutions
Good office desktop applications knowledge
Previous human resources job
Previous Peoplesoft experience

Customer Support Representative Resume Examples & Samples

Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting
Position Details
$ 14.25 per hour along with quarterly bonuses and an annual review of compensation
Paid 4 week training that begins on Feb. 23rd & Mar. 30th , 2014
Shifts from 6AM to 8PM, Mon through Fri, weekends may be required
Customer service experience required. Prior experience in call center, banking or internet environments is preferred
Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required
High School Diploma required, Associate or Bachelor’s degree a plus

Cyber Source Customer Support Representative Resume Examples & Samples

Provide World Class Merchant Support and Service to our customer base via inbound phone calls, eMail, and eTickets
Create, edit, and Manage merchant cases using internal ticketing system (Siebel)
Minimum of 1-2 years’ experience in a Customer Service environment
Exceptional attitude and communication skills (verbal and written)
Multi-task ability, continually re-prioritize cases and work under pressure
Basic knowledge of multiple programming languages. (ASP, PHP, xml, etc.)
Basic knowledge of Network protocols, infrastructure, and topologies
BS in Computer Science or MIS / CIS Preferred/ Not Required
Prior call center or banking work experience preferred

Customer Support Representative Resume Examples & Samples

Excellent verbal communications and writing skills required; technical documentation experiences a plus
Excellent relationship management skills, high level of professionalism, maturity and enthusiasm
Customer or technical support experience preferred

Customer Support Representative Resume Examples & Samples

Exceptional technical support and troubleshooting skills
Engage with our listeners where ever they engage with us (email, social, app stores, etc)
Expert knowledge of iHeartRadio products and services
The ideal candidate will have a ‘can do’ attitude
Ability to identify trending issues and effectively communicate those issues internally
Serve as the Listener advocate here at iHeartRadio
Ability to exercise good judgment in external communications
Focus on the details
MS Office prowess
Ability to work within an environment where the pace is fast
A degree from an accredited university or college
Deep experience in humor

Financial Data Customer Support Representative Resume Examples & Samples

Bachelors Degree or equivalent work experience. Finance, Accounting, or Communications Preferred
1 - 3 years of professional client facing customer service experience
1 - 3 years of professional data product support experience
Passion for the financial markets

Customer Support Representative Resume Examples & Samples

Switching between three support modalities (phone, web mail, chat) as volume demand or staffing needs require as determined by leadership staff
Address customer concerns, inquiries by interactions in a professional and friendly manner
Analyze customer reported problems to eliminate and determine underlying issues
Diagnose technical issues regarding game or client installation
Use provided resources to research customer issues
Provide payment support for Ubisoft’s direct customers
Identify and escalate new issues per specified protocol
Where appropriate, redirect customers to other regional support or outside organizations
Use a computer to accurately record customer interactions or support transactions
Think creatively to resolve customer issues
Interact by organizing information and communicating effectively
Remain current in the field by acquiring game information, latest patch information, and industry related news which impacts support
Participate in training and development activities
Act as a subject matter expert for assigned areas of knowledge
Interact with outside teams, when appropriate, professionally and efficiently to solve problems or share information
Complete tasks as assigned by supervisory staff
Fluent in Brazilian Portuguese / Spanish
Attendance and punctuality meeting the attendance policies in place
Adaptation to change quickly and effectively, maintaining a professional attitude and completion of tasks
Accepts and provides feedback in a professional and courteous manner
Sustains integrity of performance under pressure, change, or job ambiguity due to either of the two

Customer Support Representative Resume Examples & Samples

Focus on daily data entry into Human Resources Management System
Serve as initial point of contact for Caterpillar employees by receiving incoming requests via telephone and email for job change requests, reports and internal system issue
Resolve customer requests by use of knowledge, FAQ database,tools, computer systems and necessary resources
Direct appropriate issues to senior level team members
Ensure positive customer interaction in every request
Participate in quality improvement projects identifying areas for process simplification and efficiency
The position typically requires a minimum of a bachelor degree or equivalent work experience
Knowledge of HR or IT
Excellent English communication skills (oral & written)
Basic office desktop applications knowledge

Technical Customer Support Representative Resume Examples & Samples

Provide a superior customer experience by communicating in a positive, friendly and polite manner
Professionally, effectively and efficiently support customers in a high volume, dynamic call center environment
Demonstrate technical expertise through problem solving, applying technical knowledge, and sharing product knowledge with customers
Other Duties as assigned
2 years of call center experience
Ability to work 40 hours a week (M-F)- 8 hour days within 7 am- 6pm call center hours
Ability to comply with high attendance standards
Please note this is a Temporary (non-benefits eligible position) at our Far North San Antonio campus. Local candidates only please

Customer Support Representative Resume Examples & Samples

Enters and acknowledges customer orders received via fax, SPEC2000, EDI, and mail with an emphasis on 24-hr order entry
Ensures customer is ordering most recent configuration
Maintains alignment between OE customer production schedules, customer purchase orders and MAPICS customer orders. Reconciles discrepancies internally or with customers
Issues pro forma invoices when indicated, ensures product ships within timeline supported by Letters of Credit
Works with Product Support, Airline Support Engineer and Returned Goods Administrator to determine validity of warranty requests and product replacements. Issues credits or enters replacement orders when indicated
Works with customers on invoicing discrepancies. Issues credits when indicated
Compiles data and prepares monthly report used for Customer Metrics and Key Results
May perform some or all EDI transaction responsibilities, including maintaining a consistent dial-up schedule, ensuring proper equipment functioning, resolving untranslated and/or error messages, releasing order holds, and involving proper internal or external Technical Assistance when appropriate
May perform Technical Publication Distribution responsibilities, including maintaining customer data per Company policies, and initiating or fulfilling customer requests
Analyst

Customer Support Representative Resume Examples & Samples

Bachelor's degree is required or equivalent
Must have 2 to 4 years related experience
Must have experience in claims resolutions
Experience with order management highly desirable
Collections experience is preferred
Proficiency with one or more large inventory/financial software system such as SAP, or Oracle is desired
A Solid basic skill level in MS Office (Word, Excel, PowerPoint, Outlook) PC applications is required
Must demonstrate illustrate proven interpersonal and communication skills
Must have the ability to work independently is required
Must be able to travel as needed

Technical Customer Support Representative Resume Examples & Samples

A Computer Science, Software Engineering or Business background
An understanding of and experience with modern web development techniques and technologies, and modern web culture
Knowledge of Ruby/Rails, JQuery, SQL, *nix OS platforms, basic network protocols and/or API/Auth type mechanisms are considered a major plus
An elearning / LMS background with experience of industry standards and terminology such as SCORM, AICC, Tin Can, etc. while not necessary would also be a bonus
Experience with SaaS and/or at a SaaS company is a big plus
Strong problem-solving and organisational skills

Global Customer Support Representative Resume Examples & Samples

It is essential that you are fluent in English and Japanese
Use complex reporting tools to monitor activity, develop plans, and evaluate performance
*Competitive salary and benefits.****

Senior Customer Support Representative Resume Examples & Samples

Bachelor's degree along with 5+ years of Customer Support or related experience or in lieu of degree, must have 8+ years of related experience
Must demonstrate high attention to detail and very strong analytical skills
Requires a results driven, self-motivated individual
Expert communication skills, including verbal and written, for internal and external customers required
Must have intermediate skills with Windows, including Outlook, Word, Excel, PowerPoint
SAP knowledge, including Vistex and CDM preferred
BW reporting knowledge preferred
EDI knowledge preferred
Knowledge of the large merchant portals a plus

Customer Support Representative Resume Examples & Samples

Answer the AEG IT Help Desk phone line
Open Trouble Tickets and assign to appropriate support team
Answer incoming email to the AEG IT Help Desk
Participate in multiple IT projects
Support business critical applications
Support of Blackberry handheld devices
Provide technical cross-‐training among department members
Provide 2nd tier support on desktop and application level issues
Ability to speak and write clearly and concisely
Other projects and tasks as required
Assist with organization of large desktop moves/deployments, application upgrades
Experience with Altiris software a plus
Experience supporting environments with: Microsoft Windows XP, 2003/2008
Symantec Enterprise Antivirus Management and mitigation. (SEP 11 a plus)
Understanding of Citrix based applications
Windows server 2003/2008 basics with an understanding of Active Directory, including account creations
Experience with Windows XP through Windows 7

Customer Support Representative Resume Examples & Samples

Provide Fan Support for Turbine & WB Games products in a contact center environment
Provide support through Parature for Email and Web Help Requests and any new support channels adopted by Fan Services
Stay up to date on promotions, events, tournaments and special offers for all supported franchises
Review and resolve fan subscription, account, and payment issues
Enforce player Code of Conduct to foster a positive play experience and safe environment for all of our fans
Escalate fan-facing issues to management and product development groups as appropriate
Participate in policy & procedure improvement discussions. Constantly strive to find new and better ways to assist our fans
Be a helpful and caring public face of the organization through all fan interactions
Act as a voice of the fan and work with all applicable teams to continuously improve the fan experience

April Global Customer Support Representative Resume Examples & Samples

Transfer client calls to appropriate staff
Training and mentoring
Quality control of client raised tickets
Can begin working full-time on April 4, 2016
Strong telephone etiquette
Excellent verbal and written communication skills in English and Japanese is a must
Strong problem solving and research skills
Bachelor's degree or equivalent required

Customer Support Representative Resume Examples & Samples

Provide phone and email support for authentication, activations, entitlements and enrollments for multiple Visa products
Respond to customer inquiries relating to general functionality of Visa products via multiple communication channels
Educate customers on product and basic software applications, usage, and functionality
Identifies and determines cause of problems and presents solutions to consumers for resolution
Typically requires a minimum of 1-2 years of experience in a contact center environment providing customer service and administrative support via email, written correspondence and phone
Candidate must demonstrate ability to set priorities and multi-task between all communication channels
Understanding of the payment card industry, products and services, is preferred
Decisive self-starter who can perform with a minimal amount of supervision
Strong written and verbal communication proficiency in English
Attention to detail is a must for this position
Ability to work well in a team environment is essential to the representative's success
The representative should be able to demonstrate a thorough knowledge of Microsoft Office suite applications with a focus on Outlook, Word, Excel and PowerPoint
The representative should have a working or general knowledge of the latest smart phone technologies and mobile applications
Ability to type a minimum of 30 wpm

Customer Support Representative Resume Examples & Samples

Supports Tier 1 technical support and customer service phone support for external customers
This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests
Provide quality technical support service through one-contact resolution to establish a long-term customer relationship
Assist customers with their billing and payments as needed
Sell multiple entertainment products and services as well as hardware systems and accessories
Willingness to work flexible schedules including weekends, holidays, and evenings
Deescalate upset or irate customers in order to satisfactorily address their customer service needs

Customer Support Representative Resume Examples & Samples

Handles incoming calls from ODJFS/OCS/County CSEA personnel, Other State Agencies, employers and case participants
Handles incoming EFT inquiries
Responds to Email requests from County CSEA or State Agencies
Enters ED/DD application data
Research payments recorded as misapplied (inquiries may be received from County Agencies, State workers, employers, non-custodial parents and/or custodial parents)
Research payments flagged to suspense
Research ‘out of balance’ conditions
Respond to remitter contact within contractual time frames
Answer basic inquires related to NSF payments
Answer inquiries related to ‘Reject Items&#8217
Observes professional standards of conduct, including attendance, professional behavior and dress code
Maintain continual communication with Customer Support management in order to optimize workflow
Excellent customer service skills, ability to communicate effectively under a variety of conditions with customers (internal and external)
Basic computer knowledge and related software usage

Technical Customer Support Representative Resume Examples & Samples

Be educated to degree level
Have some technical understanding of web technologies and be keen to learn further
Have troubleshooting, and analytical skills
Have knowledge of another language (preferably Spanish or Portuguese)

Customer Support Representative Resume Examples & Samples

PeopleSoft System data management, include data entry, data correction and data checking, etc
Provide first level system support for Taleo, AP Leave, Cartus for internal customers
Provide HR data report and related data analysis
Resolve customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources
The position typically requires a minimum of a college degree
Japanese as second foreign language

Customer Support Representative Resume Examples & Samples

Experience effectively managing consumer expectations for online, highly-interactive products
Experience working with various levels of management in a diplomatic fashion
Experience working in a technology or media environment
Proficiency in common business software, mobile products, and streaming devices

Customer Support Representative Resume Examples & Samples

Strong communication skills and ability to adapt to your audience
Problem solver with great attention to detail
Reliable and quick worker

Customer Support Representative Resume Examples & Samples

College or University education completed
Minimum one year experience in a customer service or office environment. Branch experience is an asset
Excellent communication skills both written and spoken required, daily client correspondence by e-mail or phone
Candidate must be self-motivated and able to multi-task in a fast paced and high volume environment

Customer Support Representative Resume Examples & Samples

Answer and resolve requests or problems received from customers via email support requests in a professional, polite and articulate manner
Set up registration forms based on client needs, ensuring client complexities and customized requirements are implemented at time of set-up to minimize possible issues
Individually train clients when necessary to ensure they are successfully able to manager their events and processes to meet their requirements
Troubleshoot, investigate and report potential problems and bugs using the established reporting and tracking processes
Investigate potential solutions to errors and provide timely follow-up with customers to ensure successful problem resolution
Offer customers possible suggestions for optimum functionality and usability of the application
Log all communications and essential information as well as any development bugs into an internal database on a daily basis

Customer Support Representative Resume Examples & Samples

Proficient PC skills
Ability to communicate effectively with manager and require minimal guidance to complete tasks
Ability to work in fast paced environment while maintaining accuracy
Credit Card Acquirer knowledge preferred

Merchant Customer Support Representative Resume Examples & Samples

Visa/MasterCard/Discover Acquirer Regulation knowledge preferred
Superior customer service skills (min. 2yrs experience)
Excellent oral and written communication skills (must be professional and well spoken)
Strong problem solving skills (accounting/mathematical skills)
Well organized with ability to work in a fast paced team environment
Computer use/experience required – PC troubleshooting preferred
Proficient in Word and Excel
Bi-Lingual Spanish speaking experience preferred but not required

Customer Support Representative Resume Examples & Samples

Accurately processing daily transactions originated by customers, management or a B/F system
Preparing returns and reports as required
Ensure the delivery of customer service is consistent with Scotia Service Standards by

Customer Support Representative Resume Examples & Samples

Provide support for different press release distribution tools, help clients prepare, format and distribute their announcements
Publish press releases and financial reports on behalf of clients when required
Perform regulatory filings in the different European markets we support
Participate and adhere to our onboarding workflows, ensure new clients are properly vetted and users are individually identified and authenticated prior to being permitted access to the application while meeting agreed turnaround times
Be a part of our 24/7/365 support model, participate in shift rotation and on call coverage on weekends and holidays
Monitor press release distribution in real time. Troubleshoot, escalate or resend in case releases fail to hit outlets
Maintain excellent operational relationship with stock exchanges, regulators, partners and news outlets
Extremely reliable, decisive, stress-resistant and resilient
Excellent teamwork skills. Positive attitude and performance driven
Able to multitask in an effective manner and eager to learn beyond the immediate remit
You will have an opportunity to work for the FinTech market leader and with the world’s latest technologies. You will be able to make a visible input supporting new products. We hope you’ll enjoy a highly professional environment: learning from the best talents globally; highly dynamic and international work environment; exposure to the most innovative tools in the market; performance bonus

Customer Support Representative Resume Examples & Samples

General IT awareness will be considered as advantage
Good MS Office skills
Client Focus
Excellent command of spoken and written skills of German language
Good command of English
Previous client handling/facing experience is preferred
Previous call centre experience is preferred

Customer Support Representative Resume Examples & Samples

Develops scorecards for each shop and reports on them monthly with SCN leadership
Actively participates in the production meetings to ensure timely delivery of parts and offers solutions
Maintains a high standard of etiquette and protocol with the customer during contact
Communicates shop forecasts to Inventory and Planning (I&P) to ensure proper planning of materials for engine builds
Reviews inventory as necessary to assist in moving aging material and achieving inventory goals
Approves customer returns through the Return Authorization (RMA) process
Identifies opportunities for new product offerings and relays plans or business cases to Business Segment Manager
Travels as required
Miscellaneous duties as assigned

Customer Support Representative, With German Resume Examples & Samples

Resolve any customer account issues through diligent research, reproduction, and troubleshooting where required
Excellent verbal and written English and German
Knowledge of Salesforce, database concepts and terminology, Internet Software desirable
Basic understanding of VMware products is desirable
Work flexible schedules, which may include evenings, weekends or holidays
74830BR

Customer Support Representative Resume Examples & Samples

Open up Sales Orders for customer APU’s and LRU’s in SAP. Coordinate P.O.’s from PWC and Military Engines. Review received customer documentation and liaises with airline customer as required to collect missing information. Open up Sales Orders for customer APU’s and LRU’s in SAP. Coordinate P.O.’s from PWC and Military Engines. Review received customer documentation and liaises with airline customer as required to collect missing information. Pull previous shop visit records from the system or from the customer for Repair Engineering use
Prepare preliminary quotes as required and sent with preliminary work scopes to PWC, ME and if required airline customers and coordinate with Repair Engineering Work Scopes for each individual APU. Follow up daily to maintain flow in the shop
Prepare and review status reports to PWC, ME and customers. Complete, accurate status report emailed to customers at customer defined frequency each week. Generate customer status reports from business system and review for accuracy. Will require interaction with shop floor for most current shipment promises, either via email, telephone or personal communication
Coordinate and manage customer visits and support customer reviews as required. Participate on customer status phone calls. Creation of reports and presentations required by specific customers and defined by their established templates on common business unit templates
Create customer invoice and update customer shipping instructions in SAP. Create/update engine record for engine induction and shipping. Perform administration of functions relating to engine induction and shipping processes in SAP
Coordinate and process each APU shipment with ITC and Legal from an ITC perspective
Daily participation in Production meetings with follow-up action item list daily. Participate in daily parts meetings, including production meetings, WIP meetings, and induction meetings
Maintain departmental metrics boards as required. Collect and process data as required for this activity. Participate and support ACE activities as required

Customer Support Representative Resume Examples & Samples

Coordinating Customer Quoting & Quote Response for follow-on Contracts
Purchase Order/Contract Review and Flowdown
Order Entry / Order Management
Past Due customer account Accounts Receivable assistance
Zero Hour return Management
Customer Portal Management
Daily interaction with scheduling, manufacturing and sales team to ensure customer on-time delivery
Ability to communicate effectively (verbally and in writing) with internal and external customers

Customer Support Representative, Epic EMR Resume Examples & Samples

Serve as a liaison between the customer and IT technical teams to ensure efficient and timely issue resolution
Develop and implement best practices to achieve service targets and continually improve services ·
Track and help facilitate problem resolution for all customer requests ·
Provide education and support, within an ambulatory setting ·
Ensure timely documentation and accuracy of resolution within call tracking databases ·
Participate in providing orientation and continuing education to new and existing team members ·
Develop strong relationships with end user communities, customers and IT stakeholders Required: ·
Excellent customer service, analytical and organizational skills
Excellent oral and written communication skills ·

Customer Support Representative Resume Examples & Samples

Minimum of 2 years’ experience in sales or customer support for web-based business or software application provider
Excellent verbal and written communications skills required
Build trust, confidence and goodwill with key customers by understanding their needs and articulating the ability of ClickSafety to meet the clients’ needs with our products and services
Experience interacting with field based sales teams through voice to voice, email and voicemail to deliver on strategic initiatives as it relates to the customers
Research customer related issues and take appropriate action to ensure needs of the customer and ClickSafety are efficiently and optimally met. Adept at trouble shooting and diagnosing and communicating customer support issues
Perform projects and other activities as assigned to deliver consistently, exceptional key account customer and internal service
Planning, developing and managing of multiple client facing projects simultaneously
Responsible for tracking and monitoring progress against a set of benchmarks and metrics
Strong Background working with Microsoft Office applications
Computer – Windows 2000, Windows XP, Internet Explorer, Google Chrome, Mozilla Firefox
The ability to manage time and multi-task
Experience with Saleforce.com preferred

Customer Support Representative Resume Examples & Samples

Good problem solving and time management skills
1-3 years Customer Service experience
Knowledge of Microsoft Word and Microsoft Excel
Industry experience preferred
Parts and Service experience preferred

Customer Support Representative Resume Examples & Samples

Prepare, enter and audit data in varied software systems
File a variety of documents based on employee’s information in the HR department
Maintain customer confidence and protect operations by keeping information confidential
Develop and update process documentation
Teamwork oriented
Clarify customer’s information using tools such as emails, phone, etc
Organize and administer workflow
Completed high school degree
Good computer skills and willingness to learn new technologies
Mid-level proficiency in the use of MS Office applications
Excellent customer service skills with strong analytical and problem solving capabilities
Basic work sills and familiarity with on office environment
Strong work ethic and desire to exemplify company values of Integrity, Excellence, Teamwork, Commitment and Sustainability
Understanding of data confidentiality
Strong attention to details skills
Focus con deliver the best results based on the organization quality guidelines
Must have an high intermediate level of written and verbal English skills
Must pass Data Entry testing and English Assessment testing
Must be legally authorized to work in Panama
Bachelor's degree in progress or 6-12 month job-related experience

Associate Customer Support Representative Resume Examples & Samples

1+ years of work ex
Good Academic Track record ( Result throughout should be >= 55%)
Typing speed ( Minimum 30 WPM)
Data entry skills, including proofreading
Excellent communication skills ( Verbal and Written)
MS Word, Excel, order management (including ERP systems, Siebel ) software programs

Customer Support Representative Resume Examples & Samples

Schedule service request in compliance with warranty, contractual, or time and material compliance while meeting customer deadlines
Expedite orders to ensure customer expectations are met and/or exceeded
Proactively communicates with both internal and external customers regarding order verification, order status, pricing and shipment information
Work directly with interfacing departments to ensure order fulfillment
Effectively implement processes designed to deliver world customer class service
Minimum of 1 year of previous experience in a customer-facing role
Must be available and willing to work a rotational weekend (Saturday and Sunday) and holiday schedule
Strong customer focus and commitment to providing world class customer support
Strong sense of urgency and ability to work effectively under deadlines in fast-paced environment
Strong communication (verbal and written) and interpersonal skills
Ability to work independently with little direct supervision
Previous experience with Oracle and/or Vista
Experience working in a call center or dispatch role

Customer Support Representative Resume Examples & Samples

Receives and initiates technical review of all momentum business bid requests and directs action required from each technical support department
Maintains personal, phone and written communication with customers and Field Sales Staff relative to contract issues, status of orders, and general Marketing trends applicable to his/her account assignments
Maintain a 12 –24 month sales forecast for all major accounts
Provide order status to customer
If needed, coordinate recovery plans for all delinquent customer orders
Coordinate root cause and corrective action plans for all delinquent customer orders
Maintain custody of all contractual documents
Provide monthly status for all major accounts to the Leadership Team
Bachelor’s Degree required from an accredited institution or 10 years’ experience in Aerospace can offset the Bachelor’s Degree
3 years minimum experience in Contracts Administration in a manufacturing environment
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
Must be authorized to work in the United States without company sponsorship
Relocation assistance is not provided. Candidates must reside within 50 miles of Los Angeles, California to be considered for this role
Aerospace aftermarket experience including repairs and spares

Customer Support Representative Resume Examples & Samples

Results-oriented, customer-focused with a bias for continuous improvement
2+ years’ work experience in a customer focused role preferred
Aerospace industry experience is preferred along with strong customer service skills
US Person Status Required

Customer Support Representative Resume Examples & Samples

Use strong software analysis and problem isolation/resolution skills to provide advanced application support to clients by phone and through email with a focus on resolving issues efficiently while building and maintaining a high level of client trust and confidence
Work within and across client services teams and other supporting teams to facilitate and resolve highly technical problems, including effective and efficient management of the ticket life cycle (with detailed documentation and escalation when necessary and appropriate)
Manage clients’ expectations regarding status of tickets through regular communication
Assess and contribute to product documentation by identifying and/or creating articles as needed
Perform demonstrations and training on different modules of the Engrade platform via online webinars and/or onsite sessions with clients
Bachelor’s degree, related field preferred, or equivalent work experience
Three plus years of experience in Tier 2 customer service role for external customers, educational technology or SaaS preferred
Proven experience in troubleshooting issues that involve utilizing problem-solving abilities, available knowledge bases, and a high-level of technical experience

Customer Support Representative Distribution Resume Examples & Samples

Respond to Amadeus customers’ questions concerning Amadeus Products and Solutions (research and validate application and technical issues) to aid customers in understanding product functionality and outputs, ensuring highest customer satisfaction
Acknowledge, investigate, and conduct logical analysis of complex issues; when possible, recover incidents using knowledge solutions to restore service as quickly as possible within the service levels
Escalate incidents outside the scope of team competencies. Work collaboratively in a team environment with account managers, product managers, implementation, and development 3rd level resolver groups within Amadeus; or external service providers to meet customer expectations regarding the resolution of issues / service requests
Provide Amadeus’ customers with updates on the status of critical problems in order to keep them informed on the progress
Develop a thorough understanding of the products in order to respond to customer queries and investigate issues
Recognize repetitive customer issues and known errors to facilitate faster recovery
Suggest improvements to Knowledge Solutions database in order to facilitate knowledge transfer
Support product/solution installations and updates as well as database configurations
2 years' experience in IT support services with appolications functionality and networking knowledge
GDS, Airline or Travel Agency IT support experience is a plus
Amadeus company understanding: Strong functional and technical skills on Amadeus GDS infrastructure
Amadeus high level architecture: Overall knowledge of Amadeus technology
Amadeus solutions: Macro competency, covering all Amadeus products and services. Specify if needed
Incident management: Ability to restore normal service operation as quickly as possible with minimum disruption to the business (an incident is any event which is not part of the standard operation of a service and which causes, or may cause andinterruption to, or a reduction in the quality of that service)
Service request management: Ability to handle Service requests that could be small changes on the system, How To questions or Advices
Amadeus WIN@proach: The ability to use the Amadeus internal tool to perform the client service (management of incidents, problems,change proposals and change requests)
Oneview CX Help Desk: Ability to use Help Desk module to organize, automate, and synchronize business processes for customerservice and technical support
Installation and maintenance techniques: Capacity to install, implement and upgrade hard and/or software within the Amadeus IT environment in accordance with certain norms and standards, develop methods, tools and standards for future users andcommunicate on the evolution of the installation process to future users

Customer Support Representative Processing Resume Examples & Samples

Accurately processing daily transactions originated by customers
Maintaining strict adherence to Bank custody and security procedures and reporting any unusual occurrence or fraudulent activity to the supervisor immediately
Developing a working knowledge of commercial products, services and procedures
Preparing correspondence relative to customer/external inquiries
Ensuring that all service charges are applied and collected as appropriate and authorized
To be successful, the following skills will be an asset
Working knowledge of Business Support Centre regulations, policies, procedures, operations and functions
Working knowledge of Bank's business related products and services
Thorough knowledge of the Bank’s transactional services
Working knowledge of the Bank’s Anti Money Laundering and compliance policies and procedures
Working knowledge of techniques to generate quality referrals

Customer Support Representative Resume Examples & Samples

Take incoming inquiries over the phone and email about BedandBreakfast.com products and services from innkeepers and guests
Manage multiple software applications and integrated technology platforms to provide front line support to customers as well as support a range of offline projects
Manage and coordinate multiple special tasks and projects including but not limited to moderating customer reviews, processing manual payments for owners and process documentation
Stay up-to-date on product changes in order to provide accurate and thorough support
Advocate for customer needs by suggesting customer experience improvements, ad hoc or continuous improvements through identifying new process or help content
Build positive rapport and communicate effectively and knowledgeably with different personality types in support of small business customers
2+ Years of customer service experience, preferably in a contact center; Experience working with multiple technology platforms simultaneously while supporting customers over the phone and email
Proven ability to pivot between tasks across multiple software and technology platforms
Proven experience using Microsoft Office tools to write a professional document, including process documentation
Build Excel table to transform and communicate data to customers
Experience using a CRM to support end users and communicate customer information internally
Experience with travel, online advertising or B2C or B2B Ecommerce support
Experience supporting small business customers

Customer Support Representative Resume Examples & Samples

Handles incoming calls from internal and external customers
Enters customer orders (phone & hard copy) into the company's order entry system
Checks and releases various order holds as assigned for the position
Assists with requests on pricing, shipping, product availability, terms and conditions, and item information
Enters customer feedback information into a database
Assists customers in determining product needs and provides basic assistance on products
Enters new accounts and updates existing accounts with accurate billing, shipping, contact information and special request account coding
Enters domestic literature requests
Offers opportunistic sales suggestions to customers
Expressed aptitude for working in Environmental Science, Biology, Chemistry, or related field
1 to 2 years experience in customer service
Basic knowledge of customer support processes (i.e., pricing, products, etc.)
Good computer skills (Microsoft Office, order entry system, etc.)

Sales & Customer Support Representative Resume Examples & Samples

Ability to handle a fast paced environment
Clear phone diction
Positive attitude during stressful situations and ability to handle multiple interruptions
Self-awareness
Open to change and learning

Customer Support Representative Resume Examples & Samples

Enter fax, phone, and email orders for multiple divisions into Oracle Order Management
Respond to customer inquiries via phone, fax and email including making changes to existing orders, proof of delivery, order status, sales contact information, etc
Excellent multi tasking and organizational skills
Advanced attention to detail skills
Experience being in a call queue, and reviewing purchase orders in an order management system
Oracle experience preferred
Positive, can-do attitude and the ability to work successfully in a team environment
Flexibility with regard to schedule during quarter end, or peak volume times is required
5+ year previous Customer Service or call center experience in a fast paced manufacturing setting required

Customer Support Representative Resume Examples & Samples

Provides services that will guarantee the Customer Response Center 24/7/365 operation
Interact with Internal and External customers of Emerson Network Power
Ensure exceptional service and operational excellence, meeting or exceeding operational KPIs and assuring customer satisfaction
Ensure SLA agreements with customers are meet through proper management and follow-up of Emergency calls
Create, update and close Service Requests and report discrepancies on the process
Manages and ensures Service Engineers requirements to access to customers sites
Respond all phone calls and email inquiries within the appropriate Service Level
Track daily Customer Engineer activities and registers labor working hours in the Service Requests
Track resolution of customer reported issues
Follow and apply the escalation procedures in order to fulfill SLAs
Provides basic Remote Monitoring Service
Support the Warranty process for Emerson Network Power equipment

Customer Support Representative Resume Examples & Samples

Able to enter all complexity of customer orders into Hach’s order entry system
Subject matter expert on all of Customer Support business systems and procedures; quotes, returns, complaints, customer information changes, credits, returns, etc
Proactively follow up with customers and Distributors on quotes to convert to order
Acts as subject matter expert for other CSRs
Assist in the development, Implementation, and monitoring of team KPI’s to meet core company objectives
Identify sales opportunities and offer appropriate up-sell and cross-sell opportunities to the customers
Possess the ability and the daily discipline necessary to focus on key functions and activities
Provide mentorship and exhibit “role model’ behaviors for CSR I’s and CSR IIs
Complete Customer Support certifications
Possess advanced verbal & written communication skills in both English & French

Customer Support Representative Resume Examples & Samples

Provide client support for general questions or problem resolution, whether phone, online, or mail
Perform testing within the different platforms to pinpoint cause
Utilize all available resources to provide solutions to problems
Act as a liaison between clients and all other departments for client needs and wants
Complete and maintain adequate client documentation of projects, requests and correspondence (whether written or verbal)
Manage updates to clients of requests and projects
Conduct meetings with clients
Respond to after-hours support calls from clients between the hours of 5:00 pm and 8:00 pm (Eastern Time) as scheduled on a rotating basis along with rotating weekends
Training of clients on new items or existing features of Mortgage Builder
Able to handle customer correspondence, complaints, and inquiries as necessary
Be familiar with usage of industry reference materials
Exceptional client service skills
Proficiency in the Microsoft Office suite, GTA, and GTM
Ability to work independently and as part of a team to strive for common goals
Knowledge of mortgage terminology and practices
Ability to multitask and organize/prioritize large workloads
Flexibility to work 45 - 50 hours a week and some weekends
Minimum of 5 years industry experience
Ability to research and understand the different processes of a loan
Experience with Mortgage Builder software

Customer Support Representative Resume Examples & Samples

High School Diploma or equivalent, college preferred
Proficient with MS Office, Word, Excel, Outlook
Pleasant customer service demeanor

Customer Support Representative Resume Examples & Samples

Customer Master Records Management - Create, update, maintain and deactivate customer accounts
Backlog management – Modify, cancel, track order delivery and secure proof of delivery where required
Install Base – Update and manage install base system
Managed Services – Validate, create revenue and cost budget, fund and run billing of professional service projects
Business Partner Support – Execute onboarding for new partners, disbursements, validate and execute claims and channel management marketing programs
Collect and publish sales in and sales out activity
Excellent communications (verbal, written)
Ability to forge business relationships
Oracle / SAP experience preferred, not required

Customer Support Representative Resume Examples & Samples

High school/GED or Associate's Degree Required, Bachelor’s Degree in Business, Communication, Marketing preferred
Overall 2 to 5 years of business experience required
Strong Microsoft Office Applications (Word, Excel, Outlook)
Ability to work varied hours (8-10am start time and 4:30 -6:30 pm end time)
Demonstrated ability to work in a fast-paced, team oriented department
Preferred SAP experience

Customer Support Representative Resume Examples & Samples

Develop an in-depth understanding of the Clinical/Financial modules used to support processes and patient care in long term care facilities
Track and manage resolution of more complex issues escalating or seeking assistance as needed within the support team or other departmental teams
Work effectively and professionally with other departments to resolve application defect issues
Be available to work rotated shifts between 8 am to 7 pm EST weekdays. (Occasional need for scheduled overtime, weekend and holidays as determined by business need)
Effective documentation skills to ensure that the support cases captures the problem and the steps taken to resolve within our online problem management system, NetSuite
Managing complaints, suggestions and comments in a professional and friendly demeanor
Receiving and responding to client issues via email, fax and telephone within required timeframes as outlined in our service level support agreement
Responsible for timely follow up on requests to ensure resolution and effective customer communication
Performing duties as assigned by management
Understand the business and process knowledge within a long term care or medical facility that utilized electronic health systems would be an asset
Post-secondary education preferably a nursing diploma, and/or designation or completion of a 2 year program is an asset
Call center experience is an asset
Ability to adapt in a dynamic environment and learn quickly new functionality of the application
Excellent interpersonal, customer support, and problem-solving skills
Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment
Strong communication, relationship management and documentation skills
Prior experience using PointClickCare application is an asset

Customer Support Representative Resume Examples & Samples

Develop an in-depth understanding of the financial modules used to support processes and patient care in long term care facilities
Be available to work between the hours of 8 am to 7 pm weekdays, occasional weekends, and on-call as necessary
Experience with A/R, A/P, & G/L is an asset

Product / Customer Support Representative Resume Examples & Samples

Bachelor's degree or equivalent, although comprehensive experience may be substituted for formal education
Ability to display knowledge and understanding of, or formal qualification in, ITIL Service Management practices specifically related to Incident, Change and Problem Management techniques
Technical and functional knowledge of Integrity and/or Quantum is desirable
Proven experience delivering support and/or implementation services
Proven experience within the Financial Services Industry, including a comprehensive understanding of corporate treasury & payments
Clear organizational awareness and knowledge
A working knowledge of our hosting infrastructure and process is desirable
Excellent verbal, written and group communication skills; Ability to communicate with technical and non-technical audiences
Ability to establish relationships with people at all levels of the organization and with external customers and a willingness to take ownership of any issue resolution process
Ability to function independently, and collaborate closely with business and technology owners against tight deadlines
Ability to work well in high pressure situations while coordinating resources across various teams to resolve production incidents
A wide degree of creativity and self-direction is expected and required

Customer Support Representative Resume Examples & Samples

Perform customer-facing support via phone, email, issue ticket and remote control to end users
Ability to work effectively and negotiate the internal process with Product Management, Development and Professional Services
Strive to increase Support’s resolution rate
Perform software troubleshooting, diagnostics and manage the problem resolution
Efficiently and concisely document customer support calls/email support inquires and resolution into The Company’s customer problem tracking system
Steadily expand knowledge of assigned products and the related technical skills needed to deliver superior support to our clients
Negotiator who can balance the demands of the customer with the competing priorities of the company
Ability to work with others who often work remotely or virtually
Good communicator who can calm customers and employees when expectations are not met
Comfortable and effective meeting face-to-face or remotely with customers
Maturity to use good judgment and discernment for getting involved at the right time
Proven language skills in Italian and English
Effective verbal and written communications skills are required
Oracle database administration (i.e., exporting and importing) and SQL query language
XML/XSLT
Groovy or similar programming language
Tomcat application server administration (i.e.. Start, Stop, locate and copy log files)
Citrix or Terminal Services
Bachelor degree in Computer Science, Economics, Finance or related major is preferred

Customer Support Representative Resume Examples & Samples

Monitor all incoming mail to the Support Inbox
Screen forum for spam and timely delete spam postings
Create and/or route customer cases to support engineers based on established criteria/procedures
Manages contract operations with hardware maintenance company subcontractor administration
Answers customer support calls and creates cases in company’s customer relationship management software
Confirms and updates customer profile information in customer relationship management software as needed
Works as part of a team to insure all customer questions are answered
Performs administrative and general office duties to support Unitrends staff
Excellent phone and interpersonal communication skills, with demonstrated ability to effectively communicate with a variety of individuals
Ability to handle sensitive customer issues with diplomacy
Demonstrated experience in Adobe, MS Office Suite and data entry systems
Ability to adapt quickly in a fast paced environment

Customer Support Representative, CSG Team Resume Examples & Samples

Receives customer inbound phone calls for false alarm call backs, placing alarm on test, RP call back, police department requests for RP or updating of their findings
Troubleshoot customer technical alarm issues effectively and completely over the phone
Assists customer with questions and issues
Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service is required
Determine the approximate cost of the service call and secure the proper authorization from customer prior to scheduling service appointments
Effectively utilize both customer service skills as well as technical abilities to satisfy our customers equipment needs
Maintain individual performance relative to inbound phone answer rates and customer satisfaction
Accurately schedule service appointments to meet customers' needs. Thorough knowledge of Navigator
Navigate web-based technical applications to assist customers in technical issues

Customer Support Representative Resume Examples & Samples

Giving support to customers, with priority for the Dutch / German speaking customers
Investigating and logging customer problems in the ticketing system
Follow-up of tickets with the customer and second line support out of the Netherlands
Performing installation validations via the telephone
Follow up of installations
You have a technical background or working experience (IT / Telematics / Electronics / Multimedia / Communication technology)
You are flexible with working hours to be able to cooperate within a team
You are customer focused: as you will be in close contact with the customer you must possess effective communication skills and be able to handle problems in a diplomatic manner
You think analytical
You will be able to work independently and take ownership, yet enjoy being part of a high-functioning team
You are eager to learn new things
Organising and planning is your passion
A very good knowledge of Dutch and German language is important. Good knowledge of English is a plus
Other languages: French is an advantage
General IT knowledge
Basic Electronics knowledge
Truck & transport or telecom experience is an advantage

Customer Support Representative Resume Examples & Samples

Provide excellent technical and customer service support to InSinkErator US/Canadacustomers
Accurately process and record call transactions using a computer and designated tracking software or CRM tool to build useful customer profile database; ensure required information is entered into central database pertaining to customer issues or requests
Individual case management based on client agreement
Reports to Team Manager, Senior Technical Representatives, Assistant Operations Manager and Operations Manager

Customer Support Representative Spain Resume Examples & Samples

Provide qualified and efficient customer support for Spanish language buyers and sellers by email and telephone
Update and create templates used for answering Spanish language client enquiries
Continuously improve the customer experience, build and maintain customer satisfaction as the responsible contact for our Spanish market segment
Support of the Customer Service documentation
Work on specific tasks and projects for our Spanish market segment in the fields of Customer Service
Profound command of the Spanish language, verbal and in writing
Advanced level in English language
Proven self-starter who takes initiative and thrives in a fast paced environment while balancing pace during lower demand periods
Proven track record in strong, effective, written and verbal communication

Customer Support Representative Resume Examples & Samples

Strong computer literacy, especially good at Excel, and also familiar with other Microsoft offices, including Word, PowerPoint etc. Proven experience in SAP/ERP
Excellent English and strong communication skills, firm and flexible, sensitive to numbers
Strong inter-personal skills / good team player
Strong service mindset, high work ethics
Experience in working in a multi-disciplined team and the ability to work in cross cultural teams
College's degree above in business admistration and/or supply chain, at least 5 years+ experience on CSR role in manufacturing enterprise

Customer Support Representative Resume Examples & Samples

Provide information and resolve any issues pertaining to callers questions / concerns with courtesy and professionalism
Perform, track and log all transactions performed related to participant across multiple plans as well as multiple clients
Validate the authenticity of documents provided
Data Entry into Eligibility Insight system with accuracy
Imaging client’s participant information for storage retrieval by the client
Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume
Attend all departmental meetings and training classes required
Responsible for client information confidentiality
Securing client information according to Personal Health Information (PHI) regulations
Follow escalation protocol
Keeping managers apprised of status of assignments and issues
Participate in special projects or assignments as instructed by supervisor
Fluent in Spanish – not required, but would be a plus
Detail oriented and good organization skill
Excellent telephone manner/presence for client contact
Self-starter and good problem solving skills
Ability to work in a multi-task environment
Takes initiative
Handle escalated phone calls
Overall Assessment Rating of 3.5 / Strong or aboveSearch Jobs US

Customer Support Representative Resume Examples & Samples

Demonstrate initiative and skill in troubleshooting technical problems and customer follow-up
Respond with accuracy and timeliness to all customer inquiries (phone and email)
Manage all customer Issue Tickets and Change Requests into work order control system
Schedule and perform software installation for the Automated Pharmacy Systems
Interact effectively with both customers and colleagues
Provide monthly reports to customers and/or management
Ability to work Monday – Friday from 11:30am – 8pm (no weekend coverage required)
2 + years in a call center environment
2 plus years experience answering product line questions
Computer literate --comfortable in a Microsoft Windows Environment
Good problem solving skills--ability to provide remote troubleshooting
Experience in troubleshooting hardware issues remotely is a plus
Health Care experience is a plus
Solid knowledge of computer hardware is a plus
JIRA Experience highly preferred

Customer Support Representative Resume Examples & Samples

Respond in Portuguese/Spanish to customer emails related to viewing online video and subscription related issues following pre-established, internal guidelines
Draft templates and create documentation regarding specific customer issues and keep external and internal FAQs and documentation up-to-date
Escalate technical issues to Customer Support Manager and other teams internally as necessary
Track user concerns and feedback for weekly reporting and to ensure customer resolution/satisfaction

Customer Support Representative Resume Examples & Samples

Be commercially minded and self-motivated in their approach to business development
Have a deep understanding of the manufacturing, mining and resources or other similar heavy industry
Be able to demonstrate a history in overachieving sales targets and exceeding customer expectations
Have the ability to handle their own time effectively and have a tenacious spirit
Hold a current driver’s license and be flexible to travel

Customer Support Representative Resume Examples & Samples

Procuring business from new and existing customers
Driving retail sales through collaboration with Cummins counterparts
Creating and managing customer value plans and maintaining customer relationships by displaying an in depth knowledge of Cummins products and services
Developing and executing regular call cycles to existing and potential customers
Producing business proposals, information packs and quotes to stakeholders
Keeping up to date with new technologies, competitor activity and general market trends

Senior Customer Support Representative Resume Examples & Samples

Navy deployment and / or training scheduling
Navy Operational Readiness
Naval Aviation Training, Readiness
Naval Aviation Training Program development and implementation
Joint and Service Planning and Operational Concepts
Mission Capability Package (MCP)s, Operations Plans (OPLANS), Contingency Plans (CONPLANS),
Provide personnel with the database management, development and implementation of application specific features such as flight schedules, reports, readiness matrices and training syllabi
Requirements Management– Follow strict Capability Maturity Model Integration processes for requirements management
Create and maintain all certification and accreditation and system/user documentation
Responsible for managing the customer support staff, activity, and goals. Ensures that staff has all necessary information needed to provide technical support to end-users of the organization's products. May interact with teams responsible for installation and implementation to ensure client expectations are met
For ACTS/SHARP LMS: Provide technical support to third party courseware vendors to include remote virtual LMS Test instance support, SCORM and LMS format (manifest) courseware compliance and production courseware loading support
For ACTS/SHARP LMS: Information Assurance Technical and/or Management (IAT or IAM) level II certified
Customer Service & Support
Detail-oriented

Customer Support Representative Resume Examples & Samples

Communicate with clients via ticketing system, phone, or other electronic medium
Assist clients in best SEO practices in order to drive traffic to their site
Understand, navigate, and utilize ticketing, billing, and proprietary systems
Provide guidance in issues of a technical nature to clients in a non-technical field
Ensure continual product relevance by routing client needs and requests and knowledge of the client environment to team management
Create new and update existing documentation as assigned
Assist in HTML, Web Site Management, Domain Management and the creation of simple buttons in Photoshop
Photoshop and HTML experience required
SEO and web experience is a plus (but not required)
Great communication skills, both written and verbal
Extreme attention to detail
Strong analytical, planning and problem-solving skills
Track record of professionalism and integrity
A strong technical aptitude
Solid experience with email (Outlook), the Internet, and Microsoft Office products
Experience with call support environments a plus

Technical Customer Support Representative Resume Examples & Samples

Handle heavy telephone technical support calls including trouble-shooting to component level on transducers, electronics, and systems for authorized field service agencies, Dealers, and representatives
Support customers in the sound system design of small to medium venues
Development of illustrated technical manuals and new product training
Work with the Regional Sales Directors and Representative Firms in Sales providing additional application support as necessary
Provides customer satisfaction in handling customer relations/complaints forwarded by the Technical Service Supervisor
Responsible for domestic and international JBL Pro Website technical support e-mails
Provides/faxes schematics, specifications and drawings as requested by authorized service agencies, Dealers, Representatives, and end users or guides to the appropriate location (bookmark) on the HARMAN PRO Website
Record domestic and international customer input, regarding field failure, in database. Analyze field failures and meet on a weekly basis with representatives from manufacturing and engineering to bring complete closure to the concern
Prepare technical bulletins in accordance to ISO processes when necessary to inform the field of potential product failures, repair details, modifications
Required Experience
A minimum of at least 5 years of previous electronic repair experience
Must be able to read and interpret circuit diagrams / schematics and other technical specification
Must possess strong knowledge of electronics and be able to troubleshoot to component level analog and digital circuits
Knowledge of computer networking basics including LAN’s, Ethernet, WIFI, Bluetooth, and IP addresses is essential
Must possess appropriate troubleshooting skills, use of the appropriate test equipment and soldering techniques, including surface mount technology
Must be computer literate as required to carry out the basic functions of the position. Fluency in the use of Microsoft Office, SAP, and Salesforce CRM
Must have SAP computer system and product knowledge
Must be detail oriented and well organized
Must have ability to work in a dynamic, team oriented and fast paced environment
Creative problem solving and customer relations skills are a must
Must know and practice all safety and house keeping requirements
Required: A minimum of an Associate degree in electronics from an accredited institution or high school diploma with related experience
Physical Demands
Manual Dexterity: Low level of manual dexterity
Physical Effort: The employee must occasionally lift and/or move up to 20 pounds
Working Conditions: Office environment with occasional work in an electronic or transducer repair laboratory environment
Hazards: While performing the duties of this job, the employee is occasionally exposed to
Moving mechanical parts, fumes or airborne particles, electrical shock, and hot soldering irons
Electronic repair experience, preferably in the audio business

Customer Support Representative Resume Examples & Samples

Performance expectations at 100%
Identifies policies and procedures that need to be updated/streamlined
Back-up for "lead" position when needed
Back-up to all department queue
Knowledge of Restorative and Surgical Implant Dentistry
Technical/clinical knowledge
Knowledgeable in SAP, Salesforce.com (CRM), and other data entry applications
Positive attitude and approachable
Courageous and quick on his/her feet

Customer Support Representative Resume Examples & Samples

Receive calls and emails from end users and create incident tickets, logging all pertinent information
Provides initial assessment of categorization and prioritization for reported incidents and
Strong analytical skills balanced with effective communication and excellent customer service skills
Appropriate Technical Support experience and knowledge required for Level 1 Technical Support Representatives
ITIL Foundation Level Training or knowledge, certification preferred
Business Acumen
Listening

Naval Customer Support Representative, Mid Resume Examples & Samples

5+ years of experience with Naval Aviation operations or maintenance
3+ years of experience with the system administration of Windows servers and client laptops, including installation, configuration, backup management, hardware and software troubleshooting, and the deployment and replication of applications and databases
Ability to grasp new concepts quickly, comprehend the intent of a client’s needs, and develop the solution by leveraging team capabilities
AA or AS degree
AA or AS degree in a computer-related field preferred; BA or BS degree a plus
CompTIA A+, Network +, Server +, Microsoft MCSE, MCSA, or MCDST Certification

Customer Support Representative Resume Examples & Samples

Handle customer requests and issues (both routine and urgent) if necessary, dispatching the appropriate staff for the location of incident
Liaison with external agencies and coordinate implementation action with internal staff and suppliers as required for any incident that may arise on the operating facility
Initiate communication contact and supply highway operational and maintenance information (e.g. weather and road conditions, planned and emergency road closures) to external sources in compliance with the Brun-Way policies.Input all highway incident related data into the Computerized Management System, including actions taken and field reported details on accident and facility damages
Monitor cameras and process information for external clients

Naval Customer Support Representative, Mid Resume Examples & Samples

5+ years of experience with naval aviation operations or maintenance
3+ years of experience in system administration of Windows servers and client laptops, including installation, configuration, backup management, hardware or software troubleshooting, and the deployment and replication of applications or databases
Ability to quickly grasp new concepts and comprehend the intent of a client’s needs and help shape and form the solution by leveraging team capabilities
Possession of excellent organizational, analytical, and interpersonal skills
CompTIA A+, Network+, Server+, Microsoft MCSE, MCSA, and MCDST Certification preferred

Naval Customer Support Representative, Mid Resume Examples & Samples

3+ years of experience with specialized system administration of Windows servers and client laptops, including installation and configuration, managing backups, hardware or software troubleshooting, and deploying and replicating applications or databases
Ability to grasp new concepts quickly, comprehend the intent of a client’s needs, and help shape and form the solution by leveraging team capabilities
CompTIA A+, Network+, or Server+ or Microsoft MCSE, MCSA, or MCDST Certification preferred

Associate Customer Support Representative Resume Examples & Samples

Graduate(B.A/B.Com/B.Sc/BBA) with at least 55% or more throughout
1+ years of experience in transaction processing(order entry, order mgt)
Mathematical and reasoning ability
Proficient in computer applications (MS Word, Excel with exposure to ERP systems, Siebel )
Collaborative and problem solving abilities

Associate Customer Support Representative Resume Examples & Samples

Enters new orders from customers through order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry
Provides customers and/or distributors with product information or leverages internal resources to fulfill requests
Authorizes RMA (Returned Material Authorization) requests and issues RMA numbers. Investigates claims by conducting fact-based investigation and working with operations personnel
Generates RPS (Marketing Product Specification) requests as required
Any Graduate B.A/B.Com/B.Sc/BBA with at least 55% or more throughout

Customer Support Representative Resume Examples & Samples

Review all incoming documents for enrollment in VADWatch
Review for accuracy and document in VADWatch chart
Obtain missing documentation via proper channels
Run weekly reports for each hospital
Send to VSS
Notify VWTS when patient is ready to be contacted for program
Receive and direct communication to all relevant team members on a routine basis
Enter VADWatch equipment orders
Into GP
Place on VAD schedule
Set up email confirmation for delivery in Fed Ex
Enter any supply orders that may come through
Provide phone support to Customer Service
Follow up regularly on all RMA items to ensure equipment is returned in a timely manner
Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements
Demonstrate consistency, proficiency and accuracy in daily use of Alere Home Monitoring operating systems directly related to specific job functions (including but not limited to SharePoint, VADWatch, CoagClinic, and Metro Learning)
Participate in development opportunities and on-going training
Perform non-scheduled interviews on patients who present with “Out of Range” prescribed data
Record any information obtained from patient that would affect treatment and report this back to VAD Coordinator using best judgment
Competence in troubleshooting VADWatch Telemonitoring equipment
Ability to show consideration for and maintain good relations with others
Ability to use thinking and reasoning skills to solve problems
Ability to effectively build relationships with management and employees
Ability to find a solution for or to deal proactively with work-related problems
Ability to grasp and understand clinical concepts and issues
Proficient in Microsoft office; Word & Excel (ability to maintain and update spreadsheets)
Ability to communicate in writing & verbally clearly and concisely
Ability to organize oneself
Ability to attend job related courses & seminars as required, to perform effectively in current position
Ability to use equipment pertinent to job functions and requirements
Spanish speaking (required)
Computer/software Skills
Sitting for long periods at a computer

Naval Customer Support Representative, Senior Resume Examples & Samples

3+ years of experience in system administration of Windows servers and client laptops, including installation, configuration, backup management, hardware or software troubleshooting, and the deployment and replication of applications and databases
BA or BS degree
Possession of excellent interpersonal skills

Naval Customer Support Representative, Lead Resume Examples & Samples

8+ years of experience with naval aviation operations or maintenance
Active Secret clearance
Experience with software development processes, relational databases, SQL, and IIS
MA or MS degree
CompTIA A+, Network+, Server+, Microsoft MCSE, MCSA, and MCDST Certifications preferred

Naval Customer Support Representative, Mid Resume Examples & Samples

3+ years of experience with system administration of Windows servers and client laptops, including installation, configuration, backup management, hardware and software troubleshooting, and the deployment and replication of applications and databases
Ability to grasp new concepts quickly, comprehend the intent of a client’s needs, and help to shape and form the solution by leveraging team capabilities
Possession of excellent interpersonal, organizational, and analytical skills

Customer Support Representative Resume Examples & Samples

Responds to telephone inquiries and complaints using standard scripts and procedures. Maintains the standards set by the department regarding how many calls are handled a day, call times and quality scores
Gathers information from the caller to properly resolve the situation
Analyze the situation and find resolution steps
Communicates appropriate options for resolution
Investigates and resolves complaints
Attempts to resolve or deescalate Provider Calls
Reports issues and complaints to higher level of the Provider Services team
Uses a computer system to research inquiries and log customer calls
Demonstrate strong organizational and interpersonal communication skills
Ability to use PC, calculator and/or other office equipment
Ability to self-motivate and display successful team behavior
Able to follow verbal and written instructions accurately
Able to work as a team member
Able to organize work efficiently to meet production standards
Excellent PC keying and navigation skills in a Windows environment
Detail orientated with a commitment to quality and accuracy
Requires a high school diploma or equivalent
Healthcare and/or Call Center Background preferred
Must be physically located in the downtown Denver office; Relocation requiredSearch Jobs US

Customer Support Representative Resume Examples & Samples

Excellent listening, written and verbal communication skills required
Knowledge of basic software programs (Word, Excel) with internet experience
Good organizational skills with the ability to multitask and work in multiple systems in a fast paced environment
Maintains a high level of world class customer service/professionalism when dealing with customers and coworkers
Takes ownership and displays customer focus with a strong emphasis on problem resolution
Ability to make decisions without missing deadlines
Ability to analyze and quickly process a situation
Ability to retain and perform new training requirements
Accurately processes orders and payments while maintaining confidentiality
Ability to understand complex customization requirements and garment construction
Requires strong interpersonal skills providing courtesy and concern to our customers and coworkers
Proven ability to work independently in a team setting using established processes

Customer Support Representative Resume Examples & Samples

Handles high call volume from internal and external customers and business partners to ensure customer service requirements are met
Answers complex questions and provides resolution in regards to shipping/receiving deliveries, carrier requirements, etc. for customers and vendor partners
Identifies and evaluates Logistics related issues and concerns and determines if problematic and if resolution is required; suggest improvements to management when 2nd level support is needed
Enters data for reporting purposes
Research and resolves Logistics issues in regards to shipping/receiving, carrier requirements and customer expectations
Coordinates and determines truckload spot rates through cost effective measurements

Customer Support Representative Resume Examples & Samples

Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources
Monitor the service event through completion for compliance
Manage the service requests of customers through different access channels
Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management
Works with escalated customers and recommends actions in post incident reviews
Manages multiple tasks or cases simultaneously with minimal supervision
Superior communication skills both written and verbal
Experience in customer facing role either remote or face to face
Familiarity with computer technology
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

Technical Customer Support Representative Resume Examples & Samples

High school diploma or GED required
Two year technical degree or equivalent work related experience preferred
ITIL Certification preferred
Two to four years of directly related experience
Aptitude for providing excellent customer service
Good communication, problem solving skills and telephone etiquette
Broad range of network, desktop and mainframe knowledge is highly desirable
Maintains currency and high level of technical skill in field of expertise
Knowledge of basic system administration functions
Must work with a distributed team
Able to troubleshoot technical issues

Customer Support Representative Resume Examples & Samples

Provide Tier 1 support to customers regarding product applications
Create, monitor and complete support cases generated from incoming client calls, emails, and internal requests
Gather requirements from internal and external clients to appropriately handle support cases
Communicate to internal and external clients the status of support issues being worked on
Prepare and escalate cases that require further assistance to Product Specialists
Train employees on inbound phone and basic support procedures
Assist in the development of team processes and procedures in an effort to streamline and increase efficiency
Act as a resource to the Support & Training Team Supervisor on special projects
Perform product specific work such as editing inspections, closing follow ups, editing and building rules, or other tasks as necessary
Education: High School diploma required or equivalent
Experience: 1-2 years experience in a customer service or tech support role
Experience with internet based software applications, including troubleshooting
Excellent attention to detail and thorough work skills

100

Medical Device Customer Support Representative Resume Examples & Samples

Ability to provide an exceptional customer service experience to the customer
Ability to troubleshoot, provide technical support, and educate the customers on the use of the diabetic blood glucose meter
Detailed oriented-will be documenting calls for FDA audits, highly regulated environment
Strong verbal, written communication, and listening skills required
Proven ability to meet KPIs (Key Performance Indicators) metrics required
Ability to professionally receive constructive criticism and feedback/coaching from our QA coaches and supervisory staff
Strong technical aptitude. Computer and keyboard proficient, with proficiency in Microsoft Office Word, Outlook, Internet and other software’s required
Ability to meet twelve weeks of mandatory no absence paid training required
Ability to meet training competency testing requirements required
Bachelor’s degree required
Recent college graduates with a Bachelor’s degree is a big plus
Call Center Customer Service experience is a big plus
Experience in servicing medical devices or healthcare environment is a big plus
Ability to demonstrate thorough knowledge of the client’s medical device products and services upon completion of a very detailed orient requisite training

101

Customer Support Representative With Czech Bucharest Romania Resume Examples & Samples

Receives and logs internal and/or external customer problem/ request /issue and ensures proper documentation
Identifies customers’ issues and follows defined procedures to solve them
Documents troubleshooting efforts and records customer information in data capture tool
Develops and maintains a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates
Young graduate
Fluency in Czech and English
Problem solving and analysis skills
Customer service orientation, self-motivated, reliable, proactive
Attention to details, team player

102

Customer Support Representative Resume Examples & Samples

Demonstrate awareness, motivation, and technical skills to assist in the development and growth of the customer service teams and help to identify process improvements
Assist in department/company projects, as needed, i.e. Provide feedback about the customer’s experience
Proficiency Legends

103

Technical Customer Support Representative Resume Examples & Samples

Gain and maintain excellent knowledge of
2+ years experience or (Diploma/Associate Degree) in Electronics/ electrical engineering
Experience in a technical support or call center environment a plus
Very good word processing, spreadsheet, and email skills
Experience with CRM systems a plus
Results oriented; proven ability to deliver on commitments
Ability to work with multi-disciplined teams in a dynamic, fast-paced environment

104

Customer Support Representative Resume Examples & Samples

Monitor, research, and respond to all complaints received through the CFPB or BBB portals, federal/state agency e-mails, as well as various internal channels, in a timely manner
Address complaints and identify opportunities for process improvements/complaint reduction
Identify and report on trends that may impact volumes and SLAs
Track complaints received as well as actions taken to resolve
Report system-related issues as well as policies and processes that may be the root cause of particular types of complaints
Participate on project team during CFPB exams
Maintain a high level of quality
Possess knowledge and experience in the area of dispute handling, verification, and maintenance
Willingness to take initiative and make decisions
Ability to work diligently with minimal supervision
Strong communication skills – both written and verbal
Detailed knowledge of credit report processing policies and procedures
Expert in all functions (disclosure, dispute, verification, maintenance)
Record of producing high quality work
Proficient in ACIS and ACRO
Business/professional writing is a plus
Detail-oriented and possesses the ability to effectively handle multiple tasks
Flexible to work evenings and weekends as required

105

Customer Support Representative Resume Examples & Samples

Contribute to the effective operation of the NCC unit by
Contribute to the overall business objectives of the unit in maintaining operational effectiveness
Ensure the delivery of Customer Service fosters overall Customer/Unit satisfaction consistent with ScotiaService Standards

106

Customer Support Representative Resume Examples & Samples

Minimum one year experience in providing remote support in a call center environment or similar role
Knowledge of different computer operating systems and browsers
Provide website support to users via phone and email
Ability to assist users at all levels of computer knowledge while maintaining a high level of patience
Excellent verbal communication skills and proper written grammar usage
High comfort level with finding sources of information on the Internet
Knowledge of customer support ticket tracking system
Ability to adapt to a changing environment
Independent worker with a positive attitude
Strong time management and organization skills
Routinely perform other tasks and special projects as requested
Participate in scheduled staff calls

107

Customer Support Representative Resume Examples & Samples

Understand Customer requirements
Assist with processing of Requisitions and Purchase Orders, On time execution of Purchase Orders
Assists in facilitating resolution of inquiries and customer concerns related to the orders and Delivery process
Responsible to coordinate with intercompany cross functions globally
Assist proactively to help achieve organizational goals
Actively uses continuous improvement tools to improve HS&E, quality, delivery, financial performance, employee engagement, and customer satisfaction
Handles special projects as assigned
Conducts all business activities in accordance with Baker Hughes Health, Safety and Environmental policies, Legal Compliance requirements and Baker Hughes Core Values
Bachelor’s degree with 1.5+ years in Supply Chain background
Working knowledge of End to End Supply Chain Process, principles and procedures
Ability to analyze and present statistical data
Experience in SAP – MM module
Good knowledge of MS Office applications, including some advanced knowledge of Excel functionality
Great attitude and willing to learn
Must be able to balance multiple tasks in a challenging, fast-paced work environment
Master degree preferred
Additional Qualification in Supply Chain Management or Equivalent preferred
Order Management experience a plus

108

Customer Support Representative Resume Examples & Samples

Experience in a customer service or contact centre environment preferred. Previous experience in the financial markets desirable
Ability to communicate and engage effectively both verbally and in writing in English and any other designated languages with customers and colleagues
The ability to learn and become experts in Thomson Reuters’ products and develop a sound understanding of the financial markets serviced
Ability to learn new technologies and principles quickly and work in an environment that is continually changing and adopting new techniques and technologies
Good understanding of communication protocols including TCP/IP and networking architectures i.e. Ethernet
Solid understanding of mainstream operating systems, including: Windows 95/98/2000/NT/XP
Experience with data communication and digital switching including LAN/WAN systems
Understanding of Unix, DNX and firewalls is highly desirable
Experience with Remote management software

109

Associate Customer Support Representative Resume Examples & Samples

Strong Interpersonal & Leadership skills
Motivational skills, innovative/Creative skills
Ability to utilize inventory database, ON Sales and general computer literacy

110

Customer Support Representative Resume Examples & Samples

Handles each customer interaction whether phone or email from start to finish
Has developed knowledge and skills through formal training or considerable work experience
Maintains a working knowledge and sufficient technical knowledge for all products of the division, and major product lines for other divisions to properly advise customers
Works within established procedures with a moderate degree of supervision
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions
Understands and contributes to company goals, missions, and philosophies as expressed by the customer service manager
Contributes ideas, decision making skills and good judgment to achieve objectives
Minimum of two years of customer service/call center or equivalent job related experience
Ability to work under pressure and to make decisions independently
Highly adaptable to a changing environment

111

Sales & Customer Support Representative Resume Examples & Samples

Manage incoming calls, inquiries and emails from customers, partners and vendors
Communicate shipping information to customers
Track shipments, orders and commissions and send bi-monthly report to accounting for payment
Create ship releases based on catlogic identifying part numbers and controls
Assist with organization of production schedule based on customer needs for on time shipping
Enter and verify PO information and enter details into sales tracking sheet
Gather project details and send to project management team for installation docs/ commissioning schedules
Assist in gathering, organizing and maintaining customer project information
Provide communication between manufacturing and sales
Generate and route general communications to and from customers and vendors
Assist sales team in organizing presentations, proposals, sales quotations, purchase orders and other information related to multiple ongoing projects
Assist Sales Manager in gathering and organizing information for sales meetings material
Assist Sales Manager in assembling financial reporting and sales data
Contribute to team effort by creating and maintaining a fun and positive work environment
Assist with warranty process
Associates degree from an accredited institution
2 years sales or customer service experience
Relocation assistance not available for this position. Only candidates living within a 50 mile radius of Syracuse, NY will be considered for this position
Legally authorized to work in the United States without company sponsorship
Bachelor Degree in Business Management or Marketing from an accredited institution
Five years sales or customer service experience
Excellent written communication and articulate verbal communication skills
Organized and detail oriented, ability to prioritize multiple tasks, focused on quality
Aptitude for problem solving and conflict resolution; resourceful in the face of challenges
Able to interact efficiently and dynamically with a wide range of personalities including internal staff, customers and business partners
Must have strong computer skills, with a focus in Microsoft (Excel, Word, PowerPoint, Outlook)
Strong work ethic with a can-do attitude, flexibility, and a desire to actively contribute to the group’s success

112

Customer Support Representative Resume Examples & Samples

Respond to incoming support calls and email inquiries in a polite, responsive and professional manner
Enhance and grow the reputation of the everydayhero brand by understanding and delivering on the everydayhero brand persona and positioning
Translate most frequent requests for support and assistance into self-help ‘knowledge base’ entries
Grow and maintain the everydayhero product knowledge database
Understand the everydayhero organization structure and direct other inquiries to Account Managers, Finance, Marketing and Professional Services as appropriate
Help onboard nonprofits to the platform and make sure we have all the necessary documentation
Support Account Managers to ensure charity clients are increasing adoption and satisfaction as well as deriving value from the everydayhero product
Experience with customer service platforms (for example ZenDesk) will be highly regarded but is not required
Working knowledge of standard business programs including Microsoft office and Google Docs
Comfortable around finance, legal and compliance issues

113

Customer Support Representative France Resume Examples & Samples

Provide qualified and efficient customer support for French language buyers and sellers by email and telephone
Update and create templates used for answering French language client enquiries
Investigate, document, and resolve customer issues related to account management, web site functionality, technical or business issues
Support our technical team in the areas of file uploads, conversions and other technical escalations
Continuously improve the customer experience, build and maintain customer satisfaction
Work on specific tasks and projects for our French market segment in the fields of Customer Service
Profound command of the French language on a native speaker level, verbal and in writing
Strong computer skills, and knowledge of E-Commerce
Adaptable Customer Service skills with the ability to understand customer needs through assessment
Ability to work effectively in a team environment
Superior organizational skills, attention to detail and ability to prioritize
Ability to handle challenging customers and achieve high customer satisfaction
Ability to handle multiple tasks while maintaining a high level of quality and accuracy
Comfortable working in a metrics-driven environment
Knowledge of SQL and/or HTML
Experience in Sales and Account Management
Tutoring or training experience
Additional European languages are beneficial

114

Customer Support Representative Resume Examples & Samples

Monitor system queues for errors and daily balancing
Monitor and process lockbox setups through Banks implementation system
Reconcile department general ledger reports
Perform Group Leader functions in the absence of Group Leader
Perform exception processing and research
Assist in resolution of more complex and technical issues
Interact with internal partners and management for procedural issues
Assist with Audit readiness for Lockbox services
Maintain a thorough understanding of the business being supported and its functions, processes, operations and strategic direction
Analyze data gathered and develop solutions or alternative methods of processing
Maintain a professional level of communication, cooperation and appearance
Offers innovative ideas and recommendations to shape operations initiatives with a focus on customer service for Lockbox Customers
The position will require interaction with both internal and external customers in order to provide quality response to customer inquiries
The incumbent works independently under general supervision as well as a member of a team
Minimum 2 years relevant work experience
Excellent PC skills with thorough knowledge of Microsoft Office including Excel and Word
Strong analytical ability and creative problem solving skills
Ability to interact effectively with all levels of personnel
Ability to successfully multi-task
Three to five years office experience
Lockbox or Banking Operations experience

115

Customer Support Representative Resume Examples & Samples

Answer inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues
Educate customers about a product or service they currently have
Offer customers solutions through other products and services that would help to meet their needs using a service-to-sales approach
Use active listening and probing question skills to help troubleshoot and resolve customer technical issues
Verify customer account information and update necessary information, as needed
Access the company databases and provide instructions to customers to determine the root cause of their problem
Multi-task and interact with other departments to resolve customer needs, check status of work orders, and schedule appointments and service calls
Ensure customer needs are met with follow-up calls and communications
Attend job-related training, refresher training, updates, and cross training
Participate in team meetings and individual team meetings
Read and stay up-to-date with reference materials, announcements, promotions, changes, specials, policies, and other company business

116

Customer Support Representative Resume Examples & Samples

Provide friendly, engaging experiences through verbal and written communication for every customer interaction striving for first contact resolution
Maintain phone and web queue availability as required to meet service standards
Multi-task between Rite Aid’s customer contact channels to field customer inquiries, concerns, or issues to ensure individual and department performance goals are achieved for all channels
Research and resolve complex customer situations
Enter summary notes into the customer record and, if appropriate, forward data to the appropriate field or corporate management associate for resolution
Verify customer records for accuracy and update as necessary
Engage and educate customers on all Wellness+ loyalty programs, promotions and customer specific offers
Perform follow-up tracking of forwarded customer inquires to ensure that all requests are addressed
Assist customers with Rite Aid’s web sites including online shopping and mobile applications
Escalate customer issues to a higher-level Customer Support staff member when necessary
Conduct telephone calls to customers to rate the quality of the resolution to their issues
Collaborate with Rite Aid associates to help answer customer inquiries, resolve issues, or solve service related concerns
Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.Ability to de-escalate service failure opportunities
Ability and willingness to move with purpose and a strong sense of urgency as business channel needs change throughout the day
Ability to communicate effectively in both verbal and written form
Ability to think independently in order to research and resolve complex situations with limited supervision.Ability to work weekends on a regular basis
Ability to preserve confidentiality of information.Accuracy and attention to detail
Ability to work within strict time frames and resolute deadlines.Typing speed of forty (40) WPM
Proficiency with the Microsoft® Office Suite (Word, Excel, PowerPoint, and Access)

117

Customer Support Representative Resume Examples & Samples

2 years of experience in providing helpdesk support of networks, web applications, software and hardware in a Windows operating system environment while interfacing with users, system administrators, network administrators and programmers to resolve issues
Active Secret Clearance
Ability to learn to use and understand the operation of the customer support Help Desk software
Possess a Windows 7 or greater CE/OS certification
Possess acceptable customer service skills as well as oral and written communication skills
Possess and maintain a Driver’s License; ability to operate a low-speed Government furnished equipment

118

Customer Support Representative Resume Examples & Samples

Provides excellent customer care to customers in a timely manner
Provides accurate information to customers in a friendly manner
Seeks out answers to questions within the materials and tools available
Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge
Achieves incoming call goals
Maintains product knowledge through training and continuing education
Fosters a positive team atmosphere in all functions of Customer Support
Maintains a “customer first” attitude at all times
One year of experience handling a high volume of inbound calls or in a customer support role required
High proficiency with Microsoft Office Suite (e.g., Word, Excel, Outlook)
Ability to keyboard 40 wpm while on the phone with customers
Ability to provide customer friendly etiquette
Ability to work independently with a high attention to detail
Availability to work first shift hours
Accurate grammar, punctuation and spelling; and can do attitude

119

Customer Support Representative Resume Examples & Samples

Enter orders from customers, sales representatives or dealers, clarifying terminology or supplying missing information when applicable
Rearrange data and write orders to facilitate and expedite subsequent order procedures
Verify pricing and discounting conditions of sales, customer's identity and location, shipping instructions, etc.to ensure data accuracy
Request approval for special pricing discounts, expedited orders, order changes, cancellations and rejected orders
Process credit card orders
Review credit memos
Process rebates
1 years of customer service experience with a strong focus on data entry with the highest level of accuracy
Solid computer and data entry skills with intermediate experience with Microsoft Office suite
Ability to work independently with a high level of attention to detail
Ability to stay calm under pressure and troubleshoot customer issues
Solid verbal and written communication skills
Ability to work overtime during peak seasons
Previous experience in SAP

120

Technical Customer Support Representative Resume Examples & Samples

Primary technical site support rep for enterprise subscriber base
Provide technical support and technical issue resolution in a consultative manner via email, phone and other electronic medium
Qualify and escalating complex issues to Level II
Provide consultative internal sales support for domestic and internal sales teams
Rotating weekly on call after hours support schedule required
Participate in QA testing as needed
Review end user FAQ and user manuals for accuracy when needed
Performs other duties as assigned by supervisor

121

Customer Support Representative Resume Examples & Samples

Demonstrated proficiency in residence mortgage processes/procedures preferred
Background in financial services
Experience with dedicated customer interaction & counseling experience a plus
Ability to identify, assess & resolve customer service issues while complying with policies & procedures
Demonstrated in-depth knowledge of residential mortgage loan products and/or servicing at a financial institution
Proficiency in Microsoft Office (Outlook, Word, Excel, & PowerPoint)
Proven strong communication skills, the ability to communicate effectively at all levels verbally & in writing

122

International Customer Support Representative Resume Examples & Samples

Handle all level of incoming calls from internal and external customers as required
Able to assist with requests of all level and complexity; pricing, shipping, product availability, terms and conditions, stock information, MSDA sheets, etc
Handle customer complaints, problems, and returns
Assists CSR I & II’s in resolving issues
Act as a liaison with Customer Support, Service, and other departments
Identify and manage customer escalations and utilize cross-functional relationships to negotiate ‘win-win’ solutions
Provide back up for managers and supervisors
Preferred aptitude for working in Environmental Science, Biology, Chemistry, or related field
One to two years’ experience in customer service, call center or phone experience preferred
Advanced order entry knowledge, order management and customer support
Ability to resolve customer complaints/problems and provide follow up to customers and supervisor
Must have the ability to make sound customer related decisions and respond quickly to customer needs
Knowledge of sales, exporting and shipping
Demonstrated computer proficiency. Experience with MS Office, Salesforce and Oracle preferred
High School Diploma or GED required. Post–secondary education preferred

123

Customer Support Representative Resume Examples & Samples

3+ years of experience with system administration of Windows servers and client laptops, including installation, configuration, backup management, hardware or software troubleshooting, and the deployment and replication of applications and databases
Experience with Microsoft Office, including Excel, PowerPoint, and Word
Ability to work in a highly dynamic, fast-paced environment with aggressive project time-lines and continual client delivery
Ability to quickly grasp new concepts and comprehend the intent of a client’s needs and help to shape and form the solution by leveraging team capabilities
Possession of excellent organizational and analytical skills

124

Customer Support Representative Resume Examples & Samples

Provides phone and email support
Reviews and responds to requests, alarms, and conditions for all types of heating, ventilation, air conditioning, refrigeration, and lighting systems per established standards and procedures
Directs client requests, alerts and alarms to appropriate technical personnel
Provides oral and written communication as required and communicate technical information to non-technical customers over the telephone and in documents
Perform audits, trending, and reports to support customer recommendations
Associate’s degree or High School diploma/GED required
Minimum of 1-2 years professional experience in technical customer support/call center environment required
Experience providing support to technical personnel preferred
Experience performing audits preferred
Proficiency in all Microsoft Office applications required
Familiarity with of HVACAR control/management/monitoring systems preferred
Familiarity with and understanding of the energy industry preferred
Familiarity with system alarms preferred

125

Customer Support Representative Resume Examples & Samples

Handles each customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction
Through training and other learning opportunities, maintain a working knowledge and sufficient technical knowledge for all products of the division, and major product lines for other divisions to properly advise customers
Develops relationships with customers and uses product and process knowledge to provide an unrivaled customer experience
Contributes ideas, decision-making skills and good judgment to achieve objectives
Objectively resolves customer inquiries and complaints from multiple channels effectively with moderate supervision
Customer Support Representative must become proficient in basic Trade Compliance and International Regulations to reduce risk of non-conformance for both the customer and organization
Provides customers product and service information and identifies application solutions to maintain revenue streams from customer relationships
Assess customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort
Identifies and initiates problem resolution by updating and delegating actions to teammates or leadership and validating completion of delegated actions for all open customer issues
Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals
Initiates process improvement through collaboration with peers, inter-company departments, and leadership to exceed goals
Minimum one year of customer service or equivalent job related experience
Basic computer skills and experience working with Microsoft Office (Excel and Word)
Previous experience following standard work procedures
Ability to problem solve, apply critical thinking and analysis
Highly adaptable to a changing, fast paced environment
Associates or Bachelor’s degree
Experience working with SAP

126

Customer Support Representative Resume Examples & Samples

Handles high call volume from internal and external customers and business partners to ensure customer service requirements are met (40)
Answers complex questions and provides resolution in regards to shipping/receiving deliveries, carrier requirements, etc. for customers and vendor partners. (20)
Identifies and evaluates Logistics related issues and concerns and determines if problematic and if resolution is required; suggest improvements to management when 2nd level support is needed. (15)
Enters data for reporting purposes (10)
Research and resolves Logistics issues in regards to shipping/receiving, carrier requirements and customer expectations. (10)
Coordinates and determines truckload spot rates through cost effective measurements. (5)

127

Customer Support Representative Resume Examples & Samples

Troubleshoot wireless internet issues for customers via live chat
Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information
Utilizes internet tools to best support customer inquiries. Informs customers about services available and assesses customer needs
Handles customer problems related to product function or equipment
Gathers information, researches/resolves inquiries and logs customer calls
3+ Months customer service experience
Excellent written communication skills for chat
Self starter/motivated and has a passion for helping customers

128

Customer Support Representative Resume Examples & Samples

Ensures correct work order identification and coding of database records to accurately account for retrofit programs
Ensures proper identification of Thales performance commitments in database and sets TAT exclusions as appropriate
Files open and closed work order packages as appropriate
Routes work orders to proper repair shop after creation
Follows up with customers concerning approvals to repair estimates, required customer paperwork revisions, and other miscellaneous area causing customer delays to the repair process
Evaluates warranty claims with respect to manufactures warranty period, entry of product into service, repeat failures, etc. Processes claims as appropriate
Based on general guidelines, generates estimates and sets not-to exceed (NTE) authorization levels allowing labor hours and material cost to be applied to customer units for technician repair activity as required by site specific procedures
Proposes exchanges to customers for products under repair (AOG or other) and works with Exchange Coordinator for exchange unit availability as appropriate
Monitors customer terms and authorizes return shipment of customer product. When circumstances support, requests authorization to ship if a customer is blocked due to late payments or financial risk
Provides feedback to the customer in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable
Participates in customer support meetings as appropriate
Conducts oneself in a way to ensure excellent customer service
Education/Training/Work Experience Minimum of 6-8 years’ experience in direct Customer Service related experience, preferably within Aerospace, Electronics and or sales background helpful. Certification/Associates Degree required or (equivalent work experience.)
Specialized Knowledge & Skills Strong oral and written communications skills to include telephone skills. Must be able to work independently and as part of a team
Type Equipment/Software Used PC, Word, Excel and Database applications. Work Environment/Physical Demands General office environment. Some stress may occur

129

Customer Support Representative Resume Examples & Samples

Resolve customer queries and complaints promptly and efficiently. When Alcon have made a mistake, take responsibility for apologising to the customer and utilising gestures of goodwill such as price amendments or free of charge products to demonstrate that the customer is at the heart of everything we do
Ensure all complaints (non-conformance) are logged on Lotus Notes to ensure Alcon are able to effectively report and manage issues affecting our customers
Communicate customer and market information gained through customer contact to other members of Alcon as appropriate
Ensure your personal level of knowledge and training are up-to-date and adequate for your primary tasks (as above); predominantly identified through your team leader during the appraisal process
Ensure you keep up-to-date with new products and technology
Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience and/or training
GCSE level qualification or equivalent
High volume order processing systems experience from a call centre environment

130

Customer Support Representative Resume Examples & Samples

Answer the STAPLES Center IT Help Desk phone line
Answer incoming email to the STAPLES Center IT Help Desk
Support of Apple handheld devices

131

Technical Customer Support Representative Resume Examples & Samples

Bachelor’s degree or equivalent combination of technical training and work experience
2 years customer/product support experience in a high-tech environment (aviation, telecommunications and/or internet services)
1+ year of Networking knowledge and experience is a must
Experience with troubleshooting
Strong analytical capacity while maintaining flexibility of thought
Networking knowledge and experience is a must, including internet access and internet protocol
Must be highly adaptable and curious with high emotional intelligence
Advanced level skills using Microsoft Office computer applications
Ability to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the customer
Provide a high level of professionalism when handling customer questions, inquiries and issues
Work efficiently in a team environment, sharing tasks and supporting each team member
Excellent telephone skills
Exercise good judgement and make decisions
Exceptional problem solving skills
Troubleshooting experience
Experience with Salesforce
Aviation/avionics industry experience

132

Customer Support Representative Resume Examples & Samples

Undertake customer queries, address them and provide solutions on time to maintain customer satisfaction and good relation
Create and complete quotations based on customer specification or customer requirements or budget
Process purchase order, delivery and invoicing cycle for various customers
Co-ordinate with customers, factories, warehouse to achieve on time deliveries at all times
Assist in making continuous improvements in daily transaction activities and active participation in improvement projects
Assist in the generation of performance reports

133

Customer Support Representative Resume Examples & Samples

6 months or more customer service/support experience
Experience in roles that required demonstration of excellent interpersonal communication, negotiation, and conflict resolution skills
Ability and willingness to work in a technical contact center
Ability and willingness to work off-shift hours and occasional holidays to support the business
Demonstrated strong computer aptitude with basic computer software programs (e.g. Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, etc.)
Demonstrated ability to learn quickly and apply new computer systems/software knowledge to daily work activities
Demonstrated ability to use multiple resources to research and resolve customer issues
Agriculture/farming operations experience, precision farming experience highly preferred
Experience working with or demonstrating a working knowledge of Agriculture or dealer channels
Experience working with a Customer Support Process, similar to the one used by John Deere
Proficiency with a foreign language (Spanish, Portuguese, German, French, Russian)
Bachelor of Arts/Sciences in an Agriculture, Business, Engineering or Information Technology discipline or equivalent experience in technical customer support position
** Relocation benefits are not available for this position. ***

134

Customer Support Representative Resume Examples & Samples

Enter summary notes into the customer record and, if necessary, forward data to the appropriate field or corporate management associate for resolution
Perform follow-up tracking of forwarded customer inquiries to ensure that all requests are addressed
Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated. Ability to de-escalate service failure opportunities
Ability to think independently in order to research and resolve complex situations with limited supervision. Ability to work weekends on a regular basis
Ability to preserve confidentiality of information. Accuracy and attention to detail
Ability to work within strict time frames and resolute deadlines. Typing speed of forty (40) WPM

135

Customer Support Representative Resume Examples & Samples

To go above and beyond with our customers to ensure they are delighted,first time every time
Manage incoming inquiries over the phone, chat or email about products /services taking ownership to deliver world class resolution to our customers
Committed to continually deliver new ways to help our Owners succeed in their rental business
Continuously provide feedback and ideas on how to improve the customer experience we deliver
Experience: Background in Customer Support in any retail sector,face-to-face or contact centre
Motivation: Highly motivated, focused passionate about connecting to the customer
Communication: Strong verbal and written communication skills
Professionalism and team work: good people and interpersonal skills to build effective relationships. Maintain calmness under pressure
Analytical: Attention to detail and ability to interpret information making sound recommendations
Knowledge retention: ability to learn and retain knowledge of our products or services
Industry advantages: travel websites, online advertising,eCommerce or additional languages; these are desirable but certainly not essential

136

Customer Support Representative Resume Examples & Samples

Use diagnostic methods to get required information for problem solving, and perform documentation
Determine root cause, and seek out answers to questions with the materials and tools available
Escalate contacts as appropriate, acting as customer advocate if required to resolve problem
Contribute to achievement of Key Performance Indicators, individual and team
Proactively conduct follow-up to situations pending resolution, gathering any required resources, and executing timely responses to customers throughout the process
Continue to improve product knowledge through hands-on training and certification
2 – 3 years of experience handing inbound calls and emails in a customer service environment
Intermediate computer skills, with experience in Customer Relationship Management (CRM) systems, order processing and credit memo systems, databases, and internet support applications
Strong customer service skills, with excellent problem-solving skills
Diagnostic and/or case documentation experience
Familiarity with equipment and parts identification
Availability to work day shift hours, with flexibility to work additional hours as determined by business needs
Associate or Technical School degree or studies
Mechanical, electrical, or technical aptitude a plus

137

Customer Support Representative Resume Examples & Samples

Process orders and provide prompt and efficient response and resolution to all customers requests
Assists customers, sales reps, and management with inquires or issues concerning orders
Provides technical and/or product information as required to respond to customer inquires

138

Customer Support Representative Resume Examples & Samples

Accurately & efficiently enter customer orders
Analyze and creatively resolve issues order entry concerns with customers
Provide support to Customer Support Representative IIs and Strategic Account Managers
Engage in a professional and collaborative manner with internal team members
Provide feedback and ideas to create better efficiency and processes
Multi-task in a fast paced environment
Must display and maintain a stable, positive attitude
Demonstrate a balanced and passionate work ethic
Dependability and attendance are critical

139

Senior Customer Support Representative Resume Examples & Samples

Deliver recurring, classroom-style training as well as informal, on-the-spot training to end users regarding configuration, operation, and data analysis of their respective applications. Generate training material
Requirements Management– Follow strict Capability Maturity Model Integration (CMMI) processes for requirements management
Reports Generation – Use Structured Query Language (SQL) and other internal tools to create canned and ad-hoc reports per user requests.Instruct users in the building of ad-hoc reports as desired
Administration of Windows servers and client laptops to include installation, configuration, backup management, hardware/software troubleshooting, deployment
Navy/DOD Cybersecurity mandates, and IAVA implementation and management
Excellent organizational/analytical skills, able to establish priorities and organize tasks in a demanding work environment; excellent communication and interpersonal skills
Proficient with Microsoft Windows/Office products. Experience with relational databases, SQL and working knowledge of Internet Information Services
Background in Naval Aviation, Operations or Maintenance required
Computer certifications to include, but not limited to, CompTIA A+, Network +, Server +, and/or Microsoft MCSE, MCSA, MCDST

140

Customer Support Representative Resume Examples & Samples

High School Diploma or equivalent required; Associate's or BA degree preferred, or equivalent work experience
Excellent verbal communications and writing skills required
Technical documentation experience
Technical (IT), network administration, and/or programming experience
Strong presentation skills and prior training experience

141

Customer Support Representative Resume Examples & Samples

Certification in ITIL Foundations, HDI Helpdesk Professional, or comparable certification or training is desired
Experience with Military Health Systems, including knowledge of HIPAA, PII, and IAVA regulations as they apply to DHA requirements is a big plus
Medical knowledge a plus
This position requires that all candidates have and maintain a DoD and DHS Position of Public Trust

142

Customer Support Representative Resume Examples & Samples

Provide high-quality, comprehensive technical support by telephone and e-mail
Strive to provide a high-level of customer service to consistently and constantly enhance the customer experience and customer satisfaction
Utilize strong and sound judgment to expedite or facilitate solutions for customers by escalating issues to our customer support supervisor
Maintain and strive to improve technical knowledge in all aspects of technical support
Logically and efficiently analyze, test, and diagnose to isolate problems and report if necessary
Work as part of a team to share skill sets, lessons and technical knowledge to maintain a well-rounded technical support team
Contribute to technical support/training documentation
Adhere to and help improve support related procedures
Strive to become an expert in the tools used by technical support representatives
Ability to work independently and remotely
Minimum 1-year customer support experience taking phone calls and responding to emails
Accurate data entry ability
Patient with end-users
Passion for serving customers with proactive solutions that grow relationships
Ability to successfully communicate and coordinate with the team
Ability to understand and escalate issues efficiently and appropriately
Demonstrate strong work ethic and advanced organizational skills

143

Customer Support Representative Resume Examples & Samples

Work closely to provide in-depth support and communication to Dealers, National Accounts andArea Sales Managers throughout the sales cycle with respect to product information, quotations, pricing, orders, financial information, and other related items
Act as a point of contact and respond to customer’s inquiries via phone and email regarding quotations, terms, deliveries, applications, product details and availability. Build strong relationships with Dealers, National Accounts and Area Sales Managers to ensure satisfaction with product, service, shipment, sales materials, and any technical support needs
Collaborate with and gather information from other departments including sales, finance, engineering, and manufacturing to obtain accurate information regarding product availability, open order status, freight pricing, shipment dates and expected date of delivery. Confirm and communicate to Dealers, National Accounts and Area Sales Managers
Accurately and completely process customer orders for both equipment and parts
Research and develop solutions utilizing problem solving techniques to address customer inquiries, complaints or issues regarding product, invoice, or service concerns
Maintain accurate records of customer conversations, data, and follow up plans with each customer contact
Work with management and staff throughout the organization to continuously improve processes, procedures, and develop best practices
Maintains up to date knowledge of product line
Bachelor’s degree in Business or related field. A combination of education and experience may be considered
A minimum of 5 years' experience in customer support, inside sales, or a technical support role
Proficient with Microsoft Office products and ERP systems
Knowledge and understanding of general business operations, budgets, and revenue generation
Ability to quickly evaluate a problem and provide effective solutions with a mutually beneficial outcome
Demonstrated ability to function effectively in a fast-paced team environment; while also having the ability to work independently and deliver results
Ability to manage a high volume of incoming calls, emails and transactions. High level of attention to detail and accuracy
Exceptional communication, listening, administrative, time management and organizational skills
Assertive, self-directed and motivated, as well as possessing a positive attitude

144

Customer Support Representative, With French Resume Examples & Samples

Enter & maintain accurate issue description and detailed updates within our CRM system
Work directly with our Technical Support Engineers, Quality Analysts and Sales staff to resolve customer issues
Work directly with staff in Customer Support Account Specialist teams and other Internal Business support teams to resolve problems
Work with other departments (e.g. Sales Support, IT) as required to ensure continued maintenance of accurate customer and contact information
Excellent verbal and written English and French

145

Customer Support Representative Resume Examples & Samples

Must have 2+ years of insurance banking experience
Must have 2+ years of customer support experience
Must have good typing skills
Must have excellent problem solving skills
Must have strong verbal and written communication skills
Must have strong experience using MS Word, Excel and Outlook

146

Customer Support Representative Resume Examples & Samples

Handle incoming calls from both internal and external customers
Enter customer orders (email, phone, fax, or written) into the company's order entry database
Codes accounts for Material Safety Data sheets (MSDS), special shipping, text & inactivation
Assist with requests on pricing, shipping, product availability, terms and conditions, stock issues & order expedites
Enter customer feedback information into the Global Customer Says database
Assist customers in determining product needs and provide basic assistance on products
Handle customer complaints and problems with some supervisory assistance
Prepare quotes and quotes to orders
Manage E-commerce order & profile linking, website password administration, and promotions
Advanced order entry knowledge and customer support
Must have the ability to make sound customer related decisions and respond quickly to the needs of the customer
Computer skills (MSOffice, MS Outlook email, Oracle order entry system)

147

Customer Support Representative, Senior Resume Examples & Samples

Experience in Microsoft Office, including Excel, PowerPoint, and Word
Ability to work in a highly dynamic, fast–paced environment with aggressive project timelines and continual client delivery
Ability to quickly grasp new concepts and comprehend the intent of a clients’ needs and help shape and form the solution by leveraging team capabilities
Possession of excellent oral and written communication skills

148

Dutch Speaking IT Customer Support Representative Resume Examples & Samples

Taking ownership and responsibility of end-user incident
Accepting and processing, solving or forwarding Software/Hardware and telephony incidents
Analyzing requests and incidents and developing solution suggestions; providing first level resolutions
Ticket escalation to responsible Support Group
Incident resolution and recovery: promptly notifying Critical Incident Management of high priority issues after collecting required information
Keeping the end-user informed about the status of their incident
A good command of Dutch and English in both written and spoken is a must ( intermediate Italian, German or French as an additional is an advantage )
Min. 6 month experience in working with customers or in an international environment in the field of IT is an advantage
Reliable, open, communicative personality who works well within a team
Customer orientated, a good listener and asks competent and well directed questions
Ready to learn new applications and solutions and has quick learning ability

149

Customer Support Representative Resume Examples & Samples

Responsible for servicing the Help Desk/Customer Service lines and toll-free contact numbers
Responsible for fielding various customer complaint calls, documenting cases and monitoring progress toward resolution
Document incoming information regarding the nature of the problem, ensuring it is accurate and complete
Investigate possible solutions to customer concerns
Prepare correspondence and forward information to the appropriate individual and/or The UPS Store Center owner
Monitor the resolution process: ensure all requests for help are responded to in the required time frame from the appropriate discipline
Responsible for assisting customers with locating a The UPS Store center
Responsible for answering general questions about the services The UPS Store centers offer
Occasionally serve as a backup to front desk receptionist
Additional duties may be assigned

150

Customer Support Representative Resume Examples & Samples

Secondary School Diploma or equivalent
Knowledge of Bank collection policies and procedures
Organizational skills and the ability to prioritize a variety of tasks and situations on an ongoing basis
Good written skills as collection related correspondence must be presented in an informative, concise and professional format

151

Customer Support Representative Resume Examples & Samples

Status delinquencies, know where they are within the plant and the projected delivery date. “Hands on” approach! Status to the Customer will be done in the format they request or that they agree upon
Manage and coordinate short flow, AOG’s, priority customer requirements, including negotiating due dates when on-time delivery is in jeopardy
Identify potential problems, analyze and propose alternatives for resolution for any issues that may jeopardize on-time delivery

152

Customer Support Representative Resume Examples & Samples

Responsible for effectively, efficiently and promptly responding to customer inquiries, requests and complaints received via phone, e-mail or mail to achieve customer satisfaction
Collaborate with internal and external teams to support consumers, dentists, and orthodontists
Receive and respond to in-bound consumer communications. Log complaints, adverse events, and inquiries
Troubleshoot issues end-to-end—working with the dentist and orthodontist to resolve situations
Recommend ways to better support consumers, dentists and orthodontists
Adapt to changing departmental or job responsibilities
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources
Good computer knowledge in Windows software; MS Word, Excel, PowerPoint & CRM
Ability to learn software applications quickly
Independent and able to work autonomously
Efficient and proficient with data entry
Strong judgment skills and creative problem solving ability
Ability to adapt to a rapidly changing environment
A pleasant personality with good interpersonal skill

153

Customer Support Representative Resume Examples & Samples

Exceptional communication skills needed as order management requires regular contact with customers, other departments and vendors (3rd party warehouse, carriers, co-packing)
The incumbent must be comfortable in sharing information with all members of the customer team in a collaborate fashion and dealing with all levels of the organization as they coordinate activities with other departments. They are responsible for delivering the highest quality service to increase sales, improve customer service and position Wrigley Canada as the number one supplier to our customers. They handle between 10– 15 incoming calls per day along with making outbound calls for follow ups on requests. They are expected to return all calls within 24 hours of receiving them and have daily deadlines for order processing
Provide exceptional customer service to Wrigley customers and field sales personnel performing order management on assigned National Accounts as well as manual (phone, fax, email) orders received daily
Order management duties include review of inventory & follow up on out of stocks to confirm next availability; communicating cuts on orders to the customer keeping the CBM/Sales Manager informed; Price validation; Analyzing pricing errors on orders and following up to resolve; Working with the carrier/ customers to book delivery appointments & ensure on time delivery; Watches & manages time and inventory sensitive orders to ensure customer satisfaction; Key communication with buyers and Customer Business Managers regarding any issues with the above (ie: order integrity, pricing, out of stocks, accuracy of data, delivery dates); Investigates & responds to questions/irregularities in dashboard reporting; Manage orders through physical counts and period end
Leads EDI process for the business organization: Once approved by the key stake holder; sets up new Customers or transactions on EDI and partners with other departments/COE resources to execute; Processes EDI Workflow/EDI Invoice errors and works internally to resolve errors permanently where possible
Analyzes and works to resolve EDI issues from the COE for failed transactions and must investigate the issue and work to resolve sometimes under very tight deadlines where a local shipment is involved
Attend meetings/calls to resolve issues/improve performance; Visit customer’s DC and/or retail visits; leading monthly meetings with carriers and maintain issue log to actively work on opportunities to deliver product on time with our customers; Attend weekly meetings on promotions/seasonal activation with supply; Maintain Issue log, escalate issues as they arise and attend 3rd party DC where necessary
Answers incoming calls/emails to the department; taking orders over the phone, authorizing the return of goods when necessary and answering customer inquiries
Uses business knowledge of customer to appropriate respond viable solutions
Works with Credit Department to process debit/credit adjustments including working with 3rd party warehouses regarding shipping discrepancies & returns. Initiates the traffic claims process for lost pieces on a shipment; Investigate/respond to audit control reports ran by credit department; Provides cash forecast on accounts with accelerated terms to Credit Department weekly Monday AM
Coordinate activities with other departments (DC Planning, Supply Chain, 3rd DC, Carriers, co-packers) to improve the order-to-cash performance such as inventory management to minimize order cuts, DSO to improve cash flow and booking appointments/following up with carriers/customers to ensure on time delivery
As assigned supports SAP and Master Data maintenance
Employ solid computer skills to execute clerical duties not limited to but including: Provides daily volume reports and period end reports to directors; Updating carrier/DC issues log; Daily reporting of sales volume, customer picks ups and rush shipments; updating material status in SAP
Continuously looks for opportunities for improvement of processes to ensure customer satisfaction and efficient customer service for customers and the field

154

Customer Support Representative Resume Examples & Samples

Provides customer support for incoming questions or issues regarding products and services the organization provides by responding to incoming customer requests (e.g., telephone, e-mail); gaining a full understanding of customers’ requests; referencing guides and procedures to analyze interaction; providing comprehensive answers to questions pertaining to products, services, and accounts (e.g., pricing, user issues, minor problems, invoices); capturing all order and payment details (e.g., contact information, credit card information) for own calls and for online product sales with inside and outside sales team; ensuring highest accuracy during the order intake process to minimize errors and rework; following up with large accounts to ensure shipment was received; documenting and following client specific requests (e.g., delivery, invoicing); creating a ticket and forwarding to other resources if needed (e.g., accounting, technical support, inside sales)); engaging corporate resources as appropriate to ensure client issues and concerns are resolved; creating a ticket for each issue and managing a list of tickets; reviewing and prioritizing customer issues lists; managing customer perceptions and expectations; accurately documenting information into systems; capturing common issues to reduce recurring issues and inquiries; meeting established standards for quality; and maintaining documentation according to timing and content standards
Completes the sales process by determining customer’s fit with the appropriate Clinical Drug Information products and pricing; effectively articulating the value of our products and services, and addressing objections; providing comprehensive answers to questions pertaining to products and services; identifying up-sell opportunities for products and services beyond their request; building customer interest in additional products and services offered by the organization; taking intelligent and well-informed risks in the sales process; actively securing the formal order; capturing all order and payment details (e.g., contact information, credit card information); ensuring highest accuracy during the order intake process to minimize errors and rework; contacting customers’ with expired subscriptions to renew; and updating the order systems throughout the sales process in accordance with timing and content standards
Contributes to customer satisfaction and organizational success by fostering a professional rapport with customers to encourage continued interaction with Wolters Kluwer; balancing work time on incoming calls with completing open tickets; working collaboratively and directly with customers and internal resources to deliver solutions that exceed customer expectations and minimize customer impacts; assisting other teams with clerical duties as time permits (e.g., reception, scanning, filing, mail); assisting inside sales with order issues; providing customer service expertise to special projects (e.g., new systems, upgrades, testing); collecting and passing on information for customer enhancement requests and gaps where current products do not meet client requirements; maintaining an up-to-date understanding of the functionality of internal systems; and providing feedback on the effectiveness and soundness of policies and procedures in the customer service department
Represents Wolters Kluwer by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry and technical trends, and general business and financial acumen through various sources and initiative; communicating with customers in a compelling and articulate manner in both verbal and written conversations and presentations; behaving in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism
Working with professionals via phone and/or email
Building rapport with co-workers and customers
Gathering and analyzing customer data and user requirements
Demonstrated ability to prioritize and manage multiple projects
Working in a fast paced, changing environment
Utilizing highly developed communication skills, including both excellent verbal skills and accurate written communication
Troubleshooting and solving basic interface and technical issues (connectivity, hardware, and software)
Working independently with little direction
Experience using Microsoft Suite (Word, Excel, Outlook)
Experience documenting information in a CRM system
Experience using an order fulfillment system

155

Customer Support Representative Resume Examples & Samples

Respond promptly to customer/franchise owners inquiries
Perform customer verification's
Practice and ensure compliance with all the organization’s policies and procedures
Reliable and motivated
Outstanding Customer Service Skills verbal and written
Ability to work independently and as a contributing team member
Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
Strong problem solving skills and has the ability to multi-task
Working knowledge of Windows XP Professional and Microsoft Office Suites
Ability to multi task in a fast-paced, highly structured environment, problem solving and ability to multi task
Previous customer service or call center experience is preferred
Fluency in English and Spanish is a plus
Tax knowledge is a plus

156

Customer Support Representative Resume Examples & Samples

Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles
3+ years of experience in a customer focused role is required
Aerospace industry experience is preferred but strong customer service experience from outside the aerospace industry will also be considered

157

Customer Support Representative Resume Examples & Samples

Agriculture industry experience thru practical experience or academics
Agriculture /farming operations experience, precision farming experience highly preferred
Experience working with Agriculture dealer channels or a demonstrated working knowledge of dealer channels
** Relocation benefits are not available for this position. ****

158

Customer Support Representative Resume Examples & Samples

Demonstrated proficiency in Microsoft Office, including Word, Excel, and Outlook; as well as Internet Explorer
At least 1 year of previous professional customer service experience
Answers incoming calls and/or online cases from customers in a timely manner
May assess the nature of the problem and addresses simple and basic support issues
Researches customer problem/issue to increase personal knowledge and basic familiarity with the supported product and to provide the highest caliber of support possible
Receives calls from the in-house lines and answers questions for in-house customers
Consistently maintains call statistics comparable to peers

159

Customer Support Representative Resume Examples & Samples

Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs)
Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support
Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities
Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management)
Developed problem-solving and analytical skills
Developing knowledge of local legal compliance issues

160

Customer Support Representative Resume Examples & Samples

Customer Order process via EDI & Commerce Hub system – the ability to handle high volume of requests with ease, and the ability to address customers questions efficiently & accurately
Provide quick response to customer /consumer needs in order to maximize customer satisfaction, Provide alternative model etc. to resolve customer needs quickly
Order Confirmation- Ensure all orders are released to ensure on time delivery and Customer satisfaction. Ability to support pricing structure where applicable
Work with OM and inventory allocation to release back orders
Demonstrate strong written and verbal communication
Ability to multitask and maintain organization
Familiarity navigating through multiple programs and multiple screens

161

Customer Support Representative Resume Examples & Samples

Processes inbound Street and CMU (Contract Multi-Unit) Tier 1 Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback or incidents
Answers basic inquiries and resolves basic problems
Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and the customer portal
Actively re-directs incoming callers to self-service options
Performs proactive outbound follow-up communications, as necessary
Previous experience in foodservice or foodservice distribution industry is preferred. Call Center Experience
High School Diploma and 3 years in a Customer Service function OR a Bachelor’s Degree
Demonstrates customer service orientation
Ability to select and apply standard policies and procedures
Ability to resolve routine problems and questions independently
Ability to pay close attention to details and use time effectively. Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications. Ability to work in a fast paced team environment
While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds

162

Customer Support Representative, With French Resume Examples & Samples

Excellent verbal and written English and French is a must
Please note this is a 6 Month fixed term contract role**
80349BR

163

Customer Support Representative Resume Examples & Samples

Responsible for filing, data entry, and administrative support
Assists with receipt and processing of orders
High School Diploma or equivalent. 1+ years industry experience preferred
SAP Knowledge

164

Customer Support Representative Resume Examples & Samples

10:00-6:30pm
10:30-7:00pm
11:00-7:30pm
11:30-8:00pm
12:00-8:30pm
1:30-10:00pm
Minimum of 2 years of experience working as a Call Support Representative
Banking experience
Strong knowledge in MS Word, Excel, Outlook, and Internet Explorer
Able to type accurately and efficiently at a speed of at least 40 WPM
Proficient data entry skills
Ability to be calm and courteous when handling difficult calls and requests
Answer incoming calls and/or online cases from external customers in a timely manner
Efficiently and effectively, use on-line chat, email, and phone to address and resolve customer questions
Identify and escalate problems/issues to the appropriate party
Continually develop and maintain working knowledge of bill pay products in order to provide the highest caliber of support possible
May mentor and train lower level CSR’s

165

Customer Support Representative Resume Examples & Samples

Serve as the customer advocate to ensure their day to day IT/ Technical issues and objectives are met from Technical Support, Engineering, Product Management and Field Operations
Provide accurate reporting to the Commvault team and customer
Communicate and manage issues with customers as required
Handle critical IT escalations for customer technical issues
Conduct pre-implementation follow-up to monitor customer satisfaction
Participate in audits and work to establish or revise procedures and processes
Continually keep abreast of new technologies and Commvault products
Assist in assessing the support service delivery risks in complex client proposals, developing and executing pragmatic approaches to eliminating or containing these risks

166

Customer Support Representative Resume Examples & Samples

Administers military orders, including direct Government orders, and from repair facilities and from various customers who are subtier suppliers to the major OEM’s
Uses a variety of tools/systems to receive orders, and process. Some of the systems used are: Governments Wide Area Work Flow system, Exostar system, Oasis system
Should have an understanding of the ITAR import/export regulations and be familiar with the Government FAR requirements
Ensures customer is ordering correct configuration
Maintains alignment between production schedules, and customer purchase orders. Reconciles discrepancies internally or with customers
Coordinates with finance and production master scheduling to provide responses to customer spare part quote requests and updates quote log as required
Administers Returned Goods (RMA) – parts returned from the customers that were rejected at the customers receiving inspection or on the production line
Compiles data and prepares reports used for Customer Metrics and Key Results
Basic computer skills with ability to learn new applications/software
Ability to work with technical documents such as CMM’s, SB’s, blueprints

167

Customer Support Representative Resume Examples & Samples

Responsible for Project Order Management
Review and execute orders and manage changes
Address customers’ concerns and manage customer delivery and order expectations
Work with various cross functional teams to deliver exceptional customer experiences and meeting customer’s delivery expectations
Provide updates for the orders to the customer
Coordinate post production activities (e.g. Customer Inspection, Shipping arrangements)
Keep management informed on areas of conflicts or concerns, that may pose a threat to customer relations

168

Customer Support Representative Resume Examples & Samples

Process and maintain orders for customers and field service engineers by confirming the appropriate product part numbers, ensuring conformance to company terms and conditions, and assigning the appropriate financial coding
Understand current Spacelabs product offerings and competitive product offerings. Understand basic clinical applications, functions, features and benefits with the ability to communicate them to customers
Cross training with additional departments to support customers’ needs
Qualify new accounts for all markets; adhere to account classification policy
Dispatch Field Service Engineers
Perform investigation processes for problematic customer accounts
Record customer feedback and complaint information and make sure that customers’ needs are kept a priority
Open depot service calls
Work with customer to understand needs and offer other/additional products to optimize sales
Perform all tasks required in a call coaching and recording environment
Very close teamwork is required to achieve our goal of delivering “World Class Support” to all customers
Flexible work schedule to provide phone coverage from 5:00am to 3:30pm PST
Uphold Spacelabs values of Customer Obsession, Ownership Mindset and Superior Results
Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct
It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
Duties may be modified or assigned at any time to meet the needs of the business
Experience in a customer service environment. (Educ only for level 1, min 3+ level 2, 5+ level 3)
Experience in Medical devices is a plus. (Overall relevant experience determines level)
Strong computer system knowledge of customer/sales support software
Fast-paced office environment; requires significant use of telephone and computer
Able to work overtime as required

169

Technical Customer Support Representative Resume Examples & Samples

Handle technical customer assistance telephone calls and provide education, answers and guidance to external customers concerning biology, husbandry and care, technical methods, normative data, surgery, reference information, diagnostic services and health issues for a variety of animal species
Document details regarding customer phone call and email communications in the sales database system
Qualify and record any new lead opportunities received via phone or email in the sales database system and forward to the appropriate regional sales and product managers
As appropriate, refer calls, questions or problems to the Professional Staff, Customer Service, Product Management or external organizations
Serve as a customer liaison for problem solving
Provide education, answers, guidance and referrals to internal customers
Provide support to the Customer Service Department as they interact with customers
Support the scientific staff as needed
Provide customer service for most research animal diagnostic services inquiries by answering questions about sample requirements, shipping, turnaround time and results interpretation
Perform literature searches for internal, external and foreign customers
Obtain reprints of articles from external sources
Mail or fax informational packages as needed to internal and external customers. Follow-up with Professional staff and others to whom questions were referred, to insure timely processing of calls
Maintain and update corporate reference materials
May be responsible for researching/implementing automated PC support systems to provide electronic links (of health reports/reference information) to external customers
Education: Associate’s degree (A.A. /A.S.) or equivalent in technically related field (e.g. Biology) or related discipline. Bachelor’s degree preferred
Experience: Two to four years of experience
Certification/Licensure: None

170

Customer Support Representative Resume Examples & Samples

Experience with Contact Center Operations and CRM functionality
Excellent interpersonal communication and problem solving skills
Ability to distill and communicate, both in verbal and written form, business and/or technical information in terms that are easily understood by customers
A good team player with the ability to work on their own initiative
Organized and detail oriented, with the ability to multi-task in a diverse and matrix environment
Demonstrated ability to meet departmental deadlines and organizational goals using effective organization and planning skills
In-depth knowledge of the Order-to-Cash and other backend support business systems, including those provided by third-party vendors
Working knowledge of web product delivery, architecture, software and middleware applications, electronic product delivery systems, computers, network operating systems, network architecture/infrastructure is required
Minimum of 3 – 5 years of experience in a Contact Center or Support Desk environment
Demonstrated customer and/or technical support experience
Bachelor’s degree or equivalent required

171

Associate Customer Support Representative Resume Examples & Samples

Quality System Compliance
Ability to effectively work in a cross functional team environment
Understanding of supply chain terminology and processes
Systems knowledge and skills (FMS, TBSA, CIA, PTI, CSS/OP, GUTS tables, STS, WWPD, COTD, SBAC)
Project management skills
Good people skills
Excellent communication skills – written and verbal, technical writing skills
Presentation experience
General understanding of IT terminology and program coding logic
Analytical / problem solving skills
Planning and supply management experience
Service driven

172

Customer Support Representative Resume Examples & Samples

* Please note: This position can be located at either the Rock Valley, Iowa or Charlotte, NC location. ***
Experience working directly with Ag, Turf and/or or Industrial equipment in roles such as; sales, technician or parts management
Experience in roles that required understanding of agribusiness and agriculture related industries
Experience in roles that required demonstration of excellent customer service skills
Proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
Experience in roles that required demonstration of strong verbal and written communication skills
Experience in roles that required demonstration of training and/or presentation skills
Experience in roles that required demonstration of independent organizational skills
Outbound sales experience
Basic French and/or Spanish language skills (verbal and written)
Bachelors of Arts/Science in Agriculture, Business, Marketing or other relevant discipline or an Associate’s degree with related work experience
*Relocation benefits are not available for this position. ***

173

Technical Customer Support Representative Resume Examples & Samples

Bachelor’s degree or equivalent combination of technical training and work experience in the field of electrical engineering, avionics, or product support of complex electronic equipment
2+ years of aircraft installation and troubleshooting experience
Travel will be less than 10%
Shift is Saturday through Tuesday 5pm to 4am Mountain Standard Time
This is a safety sensitive role subject to random drug testing
Aircraft installation and troubleshooting experience is a must
Familiarity with computer networking and internet protocol (IP) is needed
Excellent problem solving and analytical skills are required
Must be able to perform all requirements for extended periods while unsupervised
2 years of product support experience dealing with Inmarsat or Satcom equipment and services

174

Customer Support Representative Resume Examples & Samples

Primarily resolves product or service issues that customers have with the ShiftWise application via phone and email by clarifying the customer’s need, determining the cause of the issue, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution of customer issues
Maintains customer and department records by updating account information in various records
Accurately records issues, responses, and time spent for each customer
Assists with all functions within the department which may include data entry, incoming and outgoing phone calls, researching issues and resolutions, accurately answering customer questions and all other tasks as assigned by the department manager
Maintains an expert level of understanding of all ShiftWise software applications
1 year in a customer support role, human resource specialist, administrative assistant or related experience required
Strong work ethic and ability to work well with others
Systematic, detail-oriented and process driven work style
Ability to function independently with no on-site supervision
Professionalism with a mindset of delivering excellent service
Typing skill of 40+ wpm required
Experience in healthcare staffing highly desirable

175

Customer Support Representative Resume Examples & Samples

Initiate completion of customer information sheet by obtaining information from the customer over the phone
Assist with customer inquiries and resolve customer complaints
Assist with recalls and campaign schedules
Track routine maintenance for fleet customers
Extended periods of data entry and exposure to computer monitors

176

Customer Support Representative Resume Examples & Samples

Essential Job Functions Position handles Customer Service Engineers calls for emergency order placement, escalations and inquires
CSR will handle multiple tasks throughout the day, which could include taking calls, working escalations and following up with service management on inquiries
Processing order over the phone for the Technician Handling orders that have been escalated working to find a resolution and researching inquires Entering orders into supply net
Answer the Customers call in a friendly and professional manner
Establish and maintain good customer relations with both internal and external customers
Diffuse difficult customer situations
Focus on providing solutions Ensure Quality by following system processes
Input information into a computerized data baseSearch Jobs US

177

Customer Support Representative Resume Examples & Samples

Position handles Customer Service Engineers calls for emergency order placement , escalations and inquires
CSR will handle multiple tasks throughout the day, which could include taking calls , working escalations and following up with service management on inquiries
Processing order over the phone for the Technician Handling orders that have been escalated working to find a resolution and researching inquires Entering orders into supply net and EMP
Focus on providing solutions Ensure Quality by following call/system processes
Input information into a computerized data base
Strong problem solving / technical ability
Ability to work independently in high pressure situations
PC and Systems knowledge (MS Office Suite)
Must be able to handle multiple customer situations and temperaments while performing repetitive tasks
1 year taking calls in a call center environment

178

Customer Support Representative Resume Examples & Samples

Create and distribute both standard and ad hoc reports on a daily, weekly, monthly, and annual basis
Communicate with customers by phone, email, and mail which will include hand written thank you cards
Communicate with team by phone, email, internet messenger, and in person
Provide customers with documentation such as recertifications, proof of deliveries, price announcement letters, etc
Maintain work instructions and standard operating procedures along with data tables in the ERP system
Complete and file order acknowledgements while supporting order entry, order auditing and short pay processes
Coordinate activities for customer visits
An Associate’s degree in a related field or three years’ experience in customer service and/or sales
High level of proficiency using Microsoft office including Word, Excel, and PowerPoint

179

Customer Support Representative Resume Examples & Samples

Resolve customer complaints via an email ticketing system
Take ownership of customer issues and follow problems through to resolution
Responsible for learning our systems and maintaining this knowledge on a daily basis
Work closely with other departments to ensure customer satisfaction

180

Customer Support Representative Resume Examples & Samples

Facilitate the needs of our DMs, warehouses and BU's
Work effectively with the BU's to promote their products to distributors and customers
Provide timely and constructive customer feedback received to the appropriate people
Work well within the Customer Support team to identify improvement projects, schedule vacations and shifts, and share info learned from BU's
Customer contact will be mainly via the phone but may include face-to-face sales at shows
Make quick customer oriented decisions in a fast-paced environment
Work with the customer to find the welding solution that is right for them
Degree in welding or business required (Associate's or BBA/BS)
Demonstrated experience working effectively with many different personalities and situations
Understand product knowledge and basic understanding of MILLER’s computer systems is a plus
Learning product features and welding characteristics for existing and new products will be required

181

Customer Support Representative Resume Examples & Samples

2) Do you have aftermarket experience in an aerospace/aviation or automotive?
3) Are you willing and able to support after-hours Aircraft on Ground (AOG) requests on an on call, rotating basis?
Verify order information with customers via telephone or email and provide order status information upon request
Check customer purchase orders for accuracy against quotation or catalogs; check inventory status and parts availability and process sales orders and associated transactions on SAP system
Print sales orders, pick slips, invoices, and inspection tags
Maintain sales order files and archives as required
Communicate order confirmation to customers and liaise logistical information as necessary
Respond to after-hours emergency requirements (AOGs) on a rotational basis with other CSRs
Assist in the administration of price catalogs and configuration control of parts that have undergone engineering changes
Coordinate with Planning and Procurement for sourcing of those parts that are not in stock
Process returned parts (due to defects, order discrepancies or warranties ) and ensure their replacement and/or repair as well as managing warranty credits where appropriate
Manage account receivables and collection
Maintain customer accounts details in SAP
Management of government contracts (where applicable)
Assist customers with use of the customer portal and e-commerce website to drive adoption
College Diploma or equivalent experience (at least 5 years of customer support experience)
Experience in an aerospace/aviation environment is preferred

182

Customer Support Representative Resume Examples & Samples

Responds professionally and knowledgeably in accordance with company standards to inbound and outbound patient and computer system inquiries
Performance-based rewards based on stellar individual and team contributions
Requires a 1 - 3 years of related experience and Bachelor’s degree or equivalent relevant work experience

183

Customer Support Representative Resume Examples & Samples

Answering a high volume of inbound technical phone calls and emails
Troubleshooting, diagnosing and resolving technical issues with high First Contact Resolution rates (FCR)
Following established policies, procedures, processes and workflows to ensure appropriate resolution of issues of moderate scope
Documenting all issues, comments and resolutions in appropriate software system applications
Identifying and communicating training opportunities to Level I team members; “nesting” with new representatives as needed
Responding to inquiries through all inbound channels

184

Customer Support Representative Resume Examples & Samples

Enter fax, phone, and email orders for multiple divisions into Oracle Order Management focusing on primarily non-standard orders
Working hours are 10:00am-7:00pm
Excellent multi-tasking and organizational skills
Advanced attention to details skills
Experience being in a call queue, and entering purchase orders into an order management system
Demonstrates the ability to communicate clearly and concisely, both orally and in writing
Must be able to demonstrate good time management and organizational skills, including the ability to multi-task
5+ years previous Customer Service or call center experience in a fast paced manufacturing setting required

185

Customer Support Representative Resume Examples & Samples

Must possess Associates Degree or equivalent experience
Three to five years’ experience in automotive truck services, with working knowledge of related parts applications
Previous experience in service counter and telephone sales, bid processes, online bid searches for applicable bids for parts business segments
Skills must include effective verbal and written communications, with ability to data entry on a computer terminal
Ability to be flexible and adapt to changing priorities to meet the needs of the business
Ability to work overtime for critical issues required
Dependability a must

186

Customer Support Representative Resume Examples & Samples

Create knowledge base content for internal and external use
Enter accurate detailed information into the VMware ticketing system
Work directly with staff in Customer Support Account specialists teams and other Internal Business support teams to resolve problems

187

Customer Support Representative Resume Examples & Samples

Respond to all requests made by users and non-users via all support channels
Submit a daily workflow detailing all tickets handled, specific trends found on shift
Identify fraudulent and gaming activities
Handle messages that are filtered, either by our system or reported by users, for appropriate actions
Continually review tickets recently handled for quality assurance of their own work
Help and train new Reps in understanding the fundamental aspects of Fiverr's marketplace
Additional related activities as needed

188

Customer Support Representative Resume Examples & Samples

Understand the customer expectations for dealer service across construction, mining, and energy & transportation segments
Be an expert in process improvement methodologies to improve the customer experience and dealer operational performance
Strong communication skills to liaison amongst dealers, customers and other Caterpillar personnel to drive sustainable changes in product support
Ability to work effectively across organizational matrices to improve results
Passion for implementing new technologies to improve the customer experience and dealer performance
Identify, analyze and implement solutions to improve the customer service experience
Passion for leading projects to deliver results for both Caterpillar and the dealers by focusing on customer requirements
Advise dealers on service operational improvements (i.e. people, process & systems)
Assist dealers in business planning; counsel dealers and recommend changes to facilities, tooling, and systems to improve service capabilities
Counsel dealers to improve technical skills development (i.e. assess, identify and implement performance gap solutions). Strong focus on foundation skills development and integrating game-changing capabilities when appropriate
Apply operational improvements to improve machine & product support sales, dealer effectiveness, NPI processes, and warranty & policy administration
Direct development and continual learning through experience, stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs
A college or university degree in relevant field (e.g. Engineering, Business, Marketing) or equivalent work experience
6+ years experience in a relevant industry
Passion for delivering results
Ability to work independently, to communicate effectively and to influence others in the work group, dealer personnel and customers
Solid project management and negotiating skills
Able to work on larger scale, more complex assignments and provide direction to more junior employees on project assignments
Fluency in English (written and spoken)
8 to 10 years of job related work experience in a field assignment focusing on dealer capability improvements
Knowledge of Caterpillar products and dealer network
Experience in other service related industries such as Agriculture, Automotive, etc

189

Customer Support Representative Resume Examples & Samples

Promoting a positive image (corporate clothing) and a quality service culture demonstrating a good personal presentation especially when dealing with the customer face to face
Provide the initial contact for all customers within the Customer Support Centre
Provide and support all Service Portfolio Orders and problem handling
Support a 24/7 operational Contact Centre operating shifts only and on call
Developing desk standards, procedures and processes in line with SLAs, KPIs, best practice and business needs
General administration duties in support of work carried out in the Contact Centre
Provide confidential card management handling by processing credit card transactions as requested
Ability to work multi domain IT Networks in line with current security procedures
Work closely with colleagues and support the Team Leaders within the department
Ensuring that customer call waiting times are minimised
Completing all activities in accordance with current service performance commitments
Ensuring all aspects of Company and Customer Security policies are upheld
All aspects of Health and Safety
Respect the Company and Team Values and Behaviours
Good knowledge of principles and practices of “Customer Services” and “Contact Centres”
Proven customer service skills in relation to a Contact Centre/Service Desk environment
Previous working experience of a Contact Centre environment and applications
Excellent telephony and keyboard skills (PC skills to CLIAT/ECDL minimum standard or equivalent)
Good basic administration skills e.g.: Filing, recording
Attention to detail in all work activities
Operational use of Remedy/CRM Systems
Intermediate knowledge and current use of Microsoft Office applications (Word, Excel and especially Outlook)
Confidential handling of credit/debit card transactions; complete understanding of the data protection act and respect our customers at all times

190

Customer Support Representative Resume Examples & Samples

Resolve customer queries and complaints promptly and efficiently
Ensure consistent customer service, taking responsibility where appropriate and utilising gestures of goodwill such as price amendments or free of charge products to demonstrate that the customer is at the heart of everything we do
GCSE level qualification or equivalent – desired Fluency in English (verbal and written)
Any other European language would be an asset High volume order processing systems experience in a call centre

191

Customer Support Representative Resume Examples & Samples

Technologist or university student in related areas
At least two (2) years’ proven experience in customer support, preferably in technology or internet companies
Experience must include support to General Manager, Marketing Manager and Finance Manager
100% English / Spanish
Must reside in Bogotá, Colombia
Receive and check the relevant documents and compliance with the policies in place concerning the registration of domain names
Prepare forms online for clients with difficulties or problems
Take care of the customers’ requests either by telephone or by email for issues relating to: how to register a domain; account statements; billing; general information; technical consultations; problems with the Payu platform
Process and send the bills to the clients
Activate new domains or renewals once payment is confirmed
Classify the documents received for the assignment of restricted domains
Keep up to date the calls template in order to produce monthly statistics
Provide technical assistance to solve problems
Create domains from new GTLDs
Follow up, confirm and notify “Pending Create”
Renew public EDU.CO domains
Generate DBs to notify expirations
Generate DBs for surveys
Availability to attend marketing events in order to inform the attendees of our job as administrator of the .CO domain
Create DBs with successful cases, contact the people selected to organize an interview, and eventually write about the case
Contact SMBs and create BDs to make videos
Prepare/write texts as requested by the Marketing area
Effective communication with local and foreign clients
Knowledgeable in the use of computers and office equipment in general
Knowledgeable in the use of Microsoft office, email (Outlook) and internet
Good communication and excellent spelling
Teamwork and able to create, innovate and carry out the duties assigned
Must be able to work under pressure

192

Customer Support Representative Resume Examples & Samples

Gather all customer information utilizing Customer Interview Wizard
Work with the foreman to get accurate troubleshooting and quoting completed
Assign technicians to jobs according to classification and expertise
Assist in making appropriate decisions for warranty repairs as necessary
Work with DFSE and techs
Review work orders for job times on a daily basis. Review all jobs daily with techs to ensure that jobs are on target. Updates status with customers and update the status in BMS
Check to ensure that technicians are filling out JSA’s on every job every day, complete JSO’s
Enforce final inspections on every job to ensure that every repair is right the first time
Participate with service team to provide 24 hour emergency on call service
Ensure all company policies and procedures are followed including the QuickServe process
Obtain accurate unit information and troubleshoot
Build customer quotes and communicate them with customers
Apply for warranty and policy requests on behalf of the customer. Communicate accurately to all parties
Respond to customer’s needs (especially technical explanations by all types of communication necessary, i.e., phone, e-mail, fax, etc.)
Ensure all employees and customers are wearing all required PPE’s
Communicate any safety concerns
High school diploma or equivalent. Technical school degree/diploma a plus
Three to five years’ experience in the Service Industry and customer support
Demonstrated leadership ability
High level of technical aptitude
Ability to provide excellent customer support

193

Senior Customer Support Representative Resume Examples & Samples

Responds to members, providers, group administrators and producers in an accurate and timely manner
Manage multiple production oriented tasks and responsibilities
Ensures acceptable service levels, metrics and/or performance guarantees are achieved

194

Associate Customer Support Representative Resume Examples & Samples

Graduate/Post Graduate
MS Office (Outlook, Word, Excel, etc.)
Phone skills and customer communication skills
Keyboarding skills required – typing and 10-key. Minimum speed 35 WPM

195

Customer Support Representative Resume Examples & Samples

Demonstrates the ability to modify behavior, as needed in order to maintain effectiveness in a changing situation; and with varying tasks, responsibilities, or people
Demonstrates the ability to present information in a clear, concise, and organized manner; listen to others to obtain information
Demonstrates the ability to review and proofread work for accuracy and completes specific aspects of assignments, as directed. Concentrates on tasks at hand, even in distracting work environments
Demonstrates the ability to follow and implement management and customer detailed instructions accurately and completely
Demonstrates the desire to continually improve. Is open and receptive to supervisor’s feedback and willingly applies the feedback to ensure outstanding customer service
Demonstrates the ability to identify and understand customer needs; takes appropriate actions to ensure customer needs are met and proactively searches for ways to increase customer satisfaction
Requires research skills to trouble shoot customer problems. Can identify and understand customer needs; quickly gain customer trust and confidence while maintaining effective relationships with customers; takes appropriate actions to ensure customer needs are met and proactively searches for ways to increase customer satisfaction
Excellent communication abilities are essential. Can present information in a clear, concise, and organized manner; Practices attentive and active listening skills and can accurately restate the opinions of others
Ability to manage through multiple and competing priorities. Determines the appropriate process to accomplish tasks while eliminating roadblocks, changing work behavior as needed to accommodate changing demands

196

Customer Support Representative Resume Examples & Samples

Responsible to achieve monthly sales budget for assigned customers
A minimum of 2 years’ customer account management experience is required
Proficiency in Microsoft Word, PowerPoint, and Excel
Strong communication skills, both written and verbal
Demonstrates Negotiation skills and business acumen
Demonstrates follow-through skills and the ability to problem-solve
Has experience actively participating in continuous improvement efforts

197

Customer Support Representative Resume Examples & Samples

Excellent telecommunications and customer services skills
Proficient knowledge and understanding of managing computer work, typing, data entry skills and Microsoft Office products
Ability to adapt and feel comfortable with growth, expansion and change
Able to work in a call center environment. 8-hour workday schedules are scheduled based on the call center hours of operation, 8 AM to 8 PM
0 -2 years

198

Customer Support Representative Resume Examples & Samples

Demonstrating and providing information about TEMPER-PEDIC mattresses to customers
Representing yourself as a Special Event Vendor, NOT a Costco Wholesale employee
100% attendance for the assignment is MANDATORY
Ability to work the entire 10 day assignment
Flexible to work any shift during the hours of operation
Reliable transportation for the entirety of the assignment

199

Customer Support Representative Resume Examples & Samples

To assist with global data entry for Work Day and employee query management; 2) Propose Knowledge article content for publication based on query handling; 3) New hire paperwork logistics and handling; 4) Assist in getting to stabilization of HR Employee Support team; 5) Requires 2 to 3 years of WD HRIS experience with global hiring & transaction knowledge
Increase and promote the use of self-service by assisting in the development and update to the HR knowledge database – delivering a consistent message, that is accurate, appropriate and relevant
Utilizing Workday system to ensure HR transaction processing accuracy and efficiency
Build relationships across the business (both inside and outside of the HR team) ensuring stakeholders are kept informed and where applicable, consulted, about process change requests that impact on their area
To process transactions accurately and efficiently for specific areas; driving “first time resolution” and minimizing the amount of rework by either the employee or HR Services team
Support colleagues in the delivery of goals and objectives Answering general questions on benefits, new employee on-boarding, HR programs/policy and other top of mind employee questions
Assist to ensure team provides quality customer service and accurate information for employee queries
Must be fluent in English
Ability to work independently as well as within a team
Ability to work flexible hours if needed to meet critical deadlines
Good time management with the ability to manage multiple priorities
Excellent planning, time management, communication, organization, follow up/follow through and interpersonal skills

200

Customer Support Representative Resume Examples & Samples

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Decision and Action all Right of Offset opportunities presented daily in accordance with Scotiabank’s Collections and Recoveries Policy for Retail and Small Business, considering the Customer Relationship view for Customers with multiple delinquent products. Ensure the Right of Offset solution is appropriate in the collection process for each Customer and source of funds on deposit being considered are eligible under current policy
Accurately process Right of Offset requests and ensure all systems of record are documented with actions taken
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team

201

Customer Support Representative Resume Examples & Samples

Provides assistance to customers during all phases of the inventory process
Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories
Maintains appropriate response times and abandon rates as defined in the department’s goals
Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with
Customer
Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of
The customers
Prepares and enters required client information/requests into department’s database to document customer interaction and
Resolution
Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they
Call in for assistance
Maintains a working knowledge of the computer programs currently in use in the department
HS diploma or equivalent level required
Prefer some prior customer service experience
Computer literate; exposure to Windows environment

202

Customer Support Representative Resume Examples & Samples

A competitive hourly pay rate with weekly checks
Access to newly expanded Medical Plan options
Online continuing education via the Kelly Learning Center

203

Customer Support Representative Team Lead-eus Resume Examples & Samples

Interviewing
Mentoring/Coaching
Problem Solving/DecisionMaking
Thought Leadership

204

Technical Customer Support Representative Resume Examples & Samples

Act as the front line support for our customers
Resolve technical issues for customers by troubleshooting hardware, software and mobile solutions with GoPro products
Handle sales inquiries and resolve order problems for customers
Successfully use support tools to provide customer resolutions and information
Ability to deescalate challenging customer situations
Document customer cases and pertinent details in internal CRM
Provide feedback on opportunities and gaps within current resources and processes
Effectively communicate across multiple channels (written/verbal)
Use knowledge and experience to help educate and assist your team
Grow your value and make a broader impact in the department
BA/BS preferred
2-3 years of experience in technical support or customer service role in a BPO/Call Center setting
Spanish language skills a plus!
Outgoing and positive communicator
Comfortable with ambiguity
Ability to work as an individually as well as in a team
Able to multi-task and prioritize workload

205

Customer Support Representative Resume Examples & Samples

Duties include a wide range of responsibilities from entering faxed orders, processing orders, managing F&I portal, backorders & shortages, working with scheduling for order changes and running reports
Compile and prepare regular or special reports necessitating the selection of data from various sources
Typing, preparation and mailing of all legal documents and other paperwork necessary to meet compliance and account set up requirements
Handle multiple tasks and prioritize each task
Perform basic office functions, from maintaining office equipment to ordering supplies
Maintain databases, system records and updates to Master files, territory manager, Oracle, OFS, etc

206

Customer Support Representative Resume Examples & Samples

Develop new business opportunities with existing clients by promoting company products and services
Improve customer satisfaction by improving responsiveness and anticipating customer needs
Help on-board new clients and provide customer service to assigned customer accounts
Receive all documents and enter the data into the on-line system on the PC
Operate a data entry device to input and maintain lists and records
Create and update databases
Maintain a daily count of all claims processed
Work is repetitive in nature, please ensure you are comfortable with this requirement
Must have 3 years of recent experience working in a similar role
Must have knowledge of MS Office products—Outlook, Word, Excel
Self-motivated requiring minimal supervision

207

Customer Support Representative Resume Examples & Samples

A ‘can do’ and positive attitude
The ability to work independently and the motivation to achieve results
Customer service, contact centre or ‘live chat’ experience
Confidence in using database systems / software packages
A high level of attention to detail
Strong English language and grammar skills

208

Customer Support Representative Resume Examples & Samples

2+ years’ experience in customer support in a manufacturing environment. Knowledge of paint and chemicals desirable
Computer skills with Microsoft Office. Must be a competent user of Excel
Fluent in English and Spanish with good oral and written communication skills in both languages is desirable
Analysis skills to identify problem areas and formulate recommendations to solve problems
Ability to manage multiple time sensitive situations
Ability to work with all levels of management in resolving Member issues

209

Customer Support Representative Resume Examples & Samples

Demonstrate a high level of productivity and quality in evaluating, prioritizing and resolving a high number of incoming customer requests via e-mail and telephone
Continuously build and maintain a comprehensive working knowledge of all company related products and services
Create positive rapport and working relationships with customers in a friendly, enthusiastic manner
Conduct technical investigations, document web site problems and customer issues, and help prioritize tasks based on severity and importance
Clearly and concisely provide instructions, write documentation, and communicate effectively both with customers and within AbeBooks
Handle multiple tasks simultaneously while maintaining a high level of quality and accuracy
2+ years prior experience in a Customer Service environment
Proficient and varied computer skills and knowledge of the Internet
Proven track record in strong, effective, written and verbal communications
Minimum typing speed of 50wpm
Flexibility to work weekends
Fluency in more than one language
Some knowledge of SQL

210

Customer Support Representative Resume Examples & Samples

Post Secondary Education Completed
Ability to work in a repetitive environment with a high attention to detail
Minimum one year experience in customer service

211

Customer Support Representative Resume Examples & Samples

Prepare Completions Product quotes
Offer substitute products/components where appropriate
Review and interpret engineering drawings and customers specifications/requirements
Collaborate with other departments to gather pertinent data to the quotation process
Establish and maintain customer relationships, communicates with customers and co-workers to provide technical information
Maintain and update key Performance Indexes of the department
Implement Customer Service strategies set forth by plant management
Arrange and attend meetings/conference calls as required
Create ISTO’s, Initiate FE and other tasks
Meet deadlines through effective organizational skills and flexibility
Up to 70% of the time could be spent working on preparing and completing quotations
Holds a Bachelor Degree in Engineering/Math or Physical sciences
Excellent verbal & written communication skills
Knowledge of quotation principles and preferably 2+ year experience
Understanding of manufacturing principles, practices and environment
Knowledge and understanding of Customer Care tenets and requirements
Excellent negotiation abilities, interpersonal skills and ability to drive decisions with influence
Demonstrated ability to successfully interface with external and internal parties
Proficient software skills, including EXCEL, and SAP

212

Customer Support Representative Resume Examples & Samples

Utilize Spanish language skills to translate customer facing written communication and site text including but not limited to help articles and proofreading internal and external translation projects
Shift: Monday/Tuesday/Wednesday/Saturday, 8 AM to 7 PM
Proficiency in speaking and writing Spanish
Experience with travel, online advertising or B2C or B2B ecommerce support

213

Customer Support Representative Resume Examples & Samples

Enable effective communication and partnership between plant Operations, Dealers, plant Sales, and SSB Sales
Drive standardization throughout plants while also documenting and requesting relevant exceptions and accommodation
Engage dealers in SSB initiatives for improved Customer Support and efficient Order Entry
2-5 years related experience

214

Customer Support Representative Resume Examples & Samples

Maintains electronic endorsements, including new and renewal lead distribution logs from management, carriers, agents and internal associates. Including all account detail. Maintain production logs
Provides comprehensive and detailed account information to agents as assigned and requested
Maintain agency management suspense policies and account detail
Sell AAA products. Refers new insurance product sales to agents. Ensure that client’s needs are met
Maintain current technological skills for all required systems and applications
Provide coverage and support for all incoming phone calls
Follow all agency E&O guidelines and requirements
Protect and maintain account files and department records in accordance with the company and insurance carrier regulatory compliance requirements
Performs other related duties, training and projects at management’s request
Must be a self-starter with good communication skills, both verbal and written
Should have a thorough understanding of basic computer applications
Minimum of one year of experience in similar position is desirable

215

Customer Support Representative Resume Examples & Samples

Deliver the best customer service through fast and accurate communication
Maintain a heavy flow of customer inquiries (via email, social media and phone) relating to site usability, information accuracy, and individual user accounts; this includes problem recognition, resolution and site improvement based on frequency of problems
Be an expert on dotloop to show customers features and benefits of packages
Test new developments in our products and provide constructive feedback in a timely manner
Be a team player- be willing and able to openly communicate with all customers and members of other departments to resolve inquiries and problems

216

Customer Support Representative Resume Examples & Samples

As a key member of the Account team, gather, analyze, maintain and report on Client Account metrics (products, solutions, revenues, opportunities and business strategies) in preparation for Account reviews, Client meetings and presentations. Provide sales support during the sales process, clarifying expectations and deliverables and assisting the Sales Executive in managing the client relationship
Act as sales enabler, be a key point of contact for client issues & resolution to client’s satisfaction, including liaising with internal teams, adhering to Service Level Agreements. . Communicate proactively and follow-up extensively with external and internal clients to resolve issues and concerns to ensure satisfaction. Will involve extensive direct communication with Clients in order to resolve issues and communicate concerns clearly within the organization
Manage assigned client projects as required, including, coordination meetings and follow-up on action items. Maintain weekly status /tracking report and bi-weekly project reports. Communicate customer expectations. Interfaces and coordinate with sales, product managers and other teams to gather all pertinent details and completes a request for a High Level Estimate document outlining client requirements and expectations. Provides pre-post-sales support by responding to sales representatives and clients concerning project , coordination activities with key operational areas to implement agreement, boarding process, service queries in a timely manner. Present KPI reports, Product demo, File Interpretation to Client as required
Continue to expand knowledge related to Equifax internal processes and team responsibilities in order to support the sales process and enhance knowledge related to new Equifax consumer and commercial products/solutions, processes and external information (legislation, industry knowledge) that will impact our customers
Represent Sales, Sales Support team and the interests of our customers on Equifax project teams as required . Develop clear documentation as related to business procedure, user guide, Sales support material and other supporting material to document findings. Assist manager in different project with development of sales programs and process improvement initiative facilitating sales growth
3 – 5 years experience
Bachelor Degree , Business Administration or Marketing
Proven experience in related fields, Customer Service, Sales or Marketing providing solution support and project support to an experienced sales team
Strong work ethic, flexibility, leadership, pro-activeness, creativity and professionalism
Ability to transfer knowledge within and outside the Company
Working productively in cross-functional team, must work well under pressure in a multi task environment
Problem solving and organizational skills, be flexible to change of priorities
General knowledge of all Microsoft Office suite, Excel (strong) , Power Point, MS Access,
General knowledge of CIS / CMS / Oracle/ OBIE/ Oracle CRM Seibel or Salesforce
General knowledge of Equifax products and services, policies and practices will be strong assets
Bilingual (English/French) , strong communication skills (written/ verbal)
Ability to listen, communicating well both internally and externally in English and French

217

Customer Support Representative Resume Examples & Samples

Should have experience of managing key accounts and developing new accounts
Experience ideally within engineering industry
Awareness of Cummins products and parts

218

Technical Customer Support Representative Resume Examples & Samples

Will Provide Technical Desktop Support to customers to remotely reset GPS systems
Effectively document customer, dealer, and/or company personnel interactions and issues
Distribute additional product/service/policy information to customers, dealers, and personnel
Develop common solutions to problems with team members to maintain required service levels
Maintain the accuracy and availability of customer related information online
Assist in the promotion of company products/services/programs through special program offerings, special mailings and pro-active user contact
Negotiate with customers, dealers and company personnel to provide the proper policy execution and adequate resolution
4-year degree highly preferred. High School diploma/equivalent required
Strong Experience in Hardware/Software, Technical Desktop Support
Agriculture or farming background is desired- Will be supporting Ag & Turf customers in US and Canada
Candidates must have excellent customer service skills and experience, including effective communication and listening skills
Must exhibit a high level of professionalism at all times
Bilingual in the following languages is a plus, but not required: (Spanish, Portuguese, German, French, Russian)

219

Customer Support Representative Resume Examples & Samples

Required flexibility in working a shift rotation between 7:30am and 10:30pm to accommodate customer and business needs
Must have at least one year call center phone support experience
Salesforce experience is preferred, but not required
Excellent verbal and written communication skills to accurately understand the customer’s challenge and instruct them how to navigate the product to resolve
Strong interpersonal skills and ability to work as a team to troubleshoot and resolve more complex issues with other internal departments
Flexibility to shift priorities to meet daily, weekly objectives
Proficiency in MS Office products including but not limited to Word, Excel and Outlook. The ability to navigate in the different versions of Windows XP, Vista and 7, 10
Familiarity with differences between desktops, laptops, tablets and mobile apps
Create, track and resolve customer cases using SalesForce and other supporting systems

220

Customer Support Representative Resume Examples & Samples

Provide initial customer contact for incoming calls
Perform outbound calls to providers to obtain additional information needed to certify cases
Access automated case system to open / document cases. Collect and provide data entry of case information
Provide accurate information to callers based on an understanding of customer and service requirements
Determine the course of action for each call based on pre-established guidelines
May redirect or forward calls to more senior unit member or specialist
Perform certification using scripted guidelines
Perform general administrative duties (such as faxing and retrieving voicemail) assisting other team members as needed, and perform other duties as assigned
0-2 years of experience
Prior experience in customer service role/operation
Ability to multi-task and prioritize tasks appropriately

221

Customer Support Representative Resume Examples & Samples

6 months or more customer service and/or support experience
Agriculture/farming experience acquired through classroom and/or hands-on operation
Experience working with customers via phone, chat and/or email

222

Senior Customer Support Representative Resume Examples & Samples

Customer service skills, data analytical and problem solving skills
Strong Interpersonal skills
Strong communication skills (written and verbal)
Ability to exhibit patience, tact, enthusiasm, and a positive attitude when addressing complaints and problems from customers

223

Customer Support Representative Resume Examples & Samples

Develop & maintain strong relationship with customers
Handle daily customer communications and complaints in a professional and timely manner to ensure resolution and customer satisfaction
Coordinate and process large RFQ Spreadsheets for multiple AFSR sites in coordination with Product Management
Accurately process customer transactions such as quotes, purchase orders, change orders, returns, paperwork issues, etc
Maintain and organize customer files
Handle and document initial rejected parts or paperwork from the customer, coordinate with the Quality Department and issue an RMA when necessary
Perform Contract Review on all purchase orders, in accordance with AFSR policies and procedures
Interface daily with Outside Sales teams and various AFSR manufacturing locations and departments
Handle order follow-up and expedites; work closely with Mfg./Planning to obtain delivery schedules
Acts as liaison between customers and internal departments; Interface daily with outside Sales teams and various AFSR Mfg. sites & departments, i.e., Product Mgmt., Shipping, Planning., Engineering, Quality, Credit, etc
Solid analytical and reasoning abilities as well as strong numerical and organizational skills
Team player - Work effectively in a team environment
Operate in a fast-paced work environment and able to handle pressure and challenges from internal and external customers
On occasion, travel/visit assigned customers with coordination of Account Manager and Supervisor
Support goals and objectives of the Sales and Marketing Department
Strong interpersonal skills to interact effectively with internal and external customers
Manage multiple projects at a time
Must be well organized with attention to detail
Have strong follow up and time management skills
Possess an understanding of contract language and Quality Requirements on purchase orders
Proficient in Microsoft Office Suite (Outlook, Microsoft Word, PowerPoint, and Excel). Advanced Excel skills are critical
Extensive experience with MRP and ERP systems (such as QAD, MANMAN, ACPT)
Minimum of 3 years experience in sales or customer service
Due to International Traffic in Arms Regulations (ITAR), applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee, or Refugee
Bachelor’s Degree from accredited college or university is preferred
Inside Sales/Customer Service experience, preferably in a manufacturing environment

224

Customer Support Representative Resume Examples & Samples

Promptly answer a high volume of phone calls for customers including placing orders, shipping/ tracking information, returns and credits
Process a high volume of accessory orders via phone, fax, mail, and e-mail
Provide accurate, professional and responsive customer support to customers and all other personnel within the organization at all levels
Qualify and execute credit, invoice-only and return authorization requests
Provide verbal, faxed and email order confirmations upon request by the customer
Educate and assist Customers in the navigation process of ZOLL’s web store
Actively participate in TEAM meetings
Perform other tasks as needed
2 – 5+ years solid customer service background, in a Call Center environment (small or large) preferred
Computer database knowledge
Professional telephone manner and customer focus
Attention to detail, minimizing customer impacted errors
Ability to comprehend complex product configurations, handle multifunction tasks and proven follow-up skills
Ability to effectively communicate (oral and written)
This position requires the ability to learn, retain, and apply complete knowledge of ZOLL Corporate Policies and Procedures and company-wide operation procedures (i.e. Sales Order Flow Procedures, Shipping Procedures, Warranty Procedures)
Will be required to work extended hours as needed during fiscal month and quarter end as defined by management

225

Customer Support Representative Resume Examples & Samples

Schedule service requests in compliance with warranty, contractual, or time and material compliance while meeting customer deadlines
Effectively implement processes designed to deliver world class customer service
Bachelor's Degree from an accredited institution required
Minimum of 1 year of previous experience in a customer-facing role is required
Must live within a 50 mile radius of the work location. No relocation benefit is provided
Strong computer skills including Microsoft Office, Word, Excel and Outlook
Previous experience with Oracle and/or SAP
Candidate must be available and willing to work a rotational weekend (Saturday & Sunday) and holiday schedule
Strong customer focus & commitment to providing world class customer support
Strong sense of urgency and ability to work effectively under deadlines in a fast-paced environment

226

Customer Support Representative Resume Examples & Samples

Review and process all orders queued to Global Service Logistics Center (GSLC) Order Management Team. Ensure customer requirements and expectations are met or exceeded. Ensure shipping method is per the contract, warranty or purchase order terms
General Order Management to include; order entry, promised date compliance, backlog management, coordination of material shipments and on time delivery, coordination of Return Material Authorizations (RMAs) for warranty and contract exchanges, RMA issuance for repairs, and accurate invoicing of parts shipments per customer purchase order
Interface with sales, technical support, purchasing, credit, and logistics in an effort to solve order issues – Challenge cross functional processes for continued business improvement
Collaborate with purchasing, logistics, and finance to ensure proper service delivery, shipping, and invoicing
Support Sales and the Distribution Channel and manage complaints and issues affecting customer orders
Meet call management goals through maximum availability in the phone queue. Provide exceptional customer service by adding value to each call
Review, troubleshoot and manage credit memos
Work cross functionally to ensure customer satisfaction on all customer inquiries
Minimum 1 year of previous experience in a customer-facing role is required
No relocation assistance is available for this position. Only candidates within a 50 mile radius of Raleigh, NC will be considered
Must demonstrate a strong positive attitude and ability to handle internal and external customer situations while remaining calm, professional, and in control
Previous experience with SAP
Background in call center and/or customer interfacing order management work environment is a plus
Experience working with supply chain or logistics is preferred

227

Customer Support Representative Resume Examples & Samples

Responding to inbound calls from Nissan/Infiniti customers and dealers
Responds and resolves customer or dealer issues independently, without call escalation per NMAC policies and procedures
Submits requests from customers for fulfillment, to appropriate departments in a timely manner
Assists dealers and Field Sales Staff with issues regarding customer accounts
Updates account information and documents all information gained
Utilizes the Consumer Communications system for reference and Outlook for organizational purposes and document routing
Assists in side-by-side training of new employees
May include some telephone and/or mail including electronic interaction
Bilingual English/Spanish strongly preferred
A minimum of one year of related high level, high touch Customer Service / Customer Relations and/or Call-Center experience is highly preferred
Successfully resolving customer complaints general inquiries, vehicle questions, warranty policies, lease information and much more
Must be able to maintain a professional composure at all times on the phone with customers
Must be able to multitask including; documentation of customer inquiries/concerns received from customer correspondence, inbound calls
Professional phone etiquette and the ability to work independently, highly punctual, well organized and a strong attention to detail
Intermediate level working knowledge of MS Office (Word, Excel, Outlook), other PC applications, or mainframe applications, etc. to produce non-standard, creative products

228

Customer Support Representative Resume Examples & Samples

Provide prompt response to multiple customers on quotation, item availability and shipment schedule(s)
Set priorities and schedule work load to ensure all customers' (internal / external) requirements are met while maintaining high level of customer satisfaction
Review incoming orders documentation from customer to ensure that the information matches those advised by sales and technical team
Track and ensure smooth processing of sales order, from receipt of order to time order is fulfilled
Keep customers informed on shipment status
Monitor incoming shipment and take prompt response to alert stakeholders of any delay
Liaise with freight forwarder to arrange for import/export to ensure orders are picked up and/or delivered as per schedule
Ensure all shipping activities comply with rules, regulations and standard operating procedures
NITEC/Diploma in any discipline
2-3 years of experience in sales support, customer service & logistics
Proficient in both spoken & written English
Proficiency in Korean/Japanese will be an added advantage. Added language proficiency allows ease of communication with Korean and Japanese customers in the region
Proficient in Microsoft word & excel
Pro-active, customer oriented, open minded and meticulous
Able to work independently and as a team

229

IT Event Customer Support Representative Resume Examples & Samples

Follows detailed instructions and work independently as necessary
Handles physical tasks involving placement and setup of network equipment
Troubleshoots connectivity (wired \ Wi-Fi) as necessary
Makes custom-length CAT5e/6 network cables in-the-field using, RJ45 connectors, crimping tools and cable testers
Coordinates with members on internal IT teams to activate Ethernet jacks on required VLAN’s through patch panels and respective network switches
Troubleshoots IP Phones and IPTV issues; maintains record of activated wall jacks, network switch ports
Extends CAT5e/6 Ethernet cable and secure with gaffers tape according to specific venue requirements/floor plan instructions as directed
Meets all setup timelines/deadlines
Handles all other tasks as assigned
Knowledge of good customer support practice and procedures
Communicate clearly and professionally with all clients
Punctual and professionally attired in accordance with event schedule or directives
Good network troubleshooting skills
Good understanding of network cabling, patch panels, network switches, wireless networking devices, Ethernet extenders, cable testers, etc
Ability to trace, troubleshoot and repair a network cabling problem as necessary to restore service
Ability to successfully connect computer to network (Wi-Fi & wired)
Ability to lift at least 50 lbs. in the course of equipment move and setup
Minimum of 2 year experience in supporting TCP/IP data networks and network infrastructure
Minimum of 2 year experience in support Microsoft XP/Vista/7 and Mac OS
Minimum of 3 year experience in a customer service environment. Event experience strongly preferred
A+/ Network + and\or CCNA certification is a plus

230

Customer Support Representative Resume Examples & Samples

Bachelor degree, majoring in English or international trade is preferred, but not a must
Good command of English speaking, reading and writing is a must
Good PC skills and communication skills
2 years of related working experience is required

231

Customer Support Representative Resume Examples & Samples

Handles customer interactions by phone or email with best in class service
Uses technical knowledge of product lines to properly advise customers
Identifies and addresses problems and issues using department procedures to determine effective solutions
Develops strong relationships with distributors
Apply critical thinking and analysis

232

Customer Support Representative Resume Examples & Samples

Develop and maintain excellent rapport with customers; both internal and external
Ability to research, troubleshoot and correct account configuration errors
Willingness to perform other duties and projects as assigned
Willingness to work in a high production, fast-paced environment
Working knowledge of Windows based software programs
Payment processing and banking industry experience a plus

233

Customer Support Representative Resume Examples & Samples

Provide first level customer support to our enterprise customers through exceptional service and continually search for ways to improve processes
Resolve process related queries for customers and direct customers to self-help when appropriate via Pivotal’s knowledge base
Create and update customer tickets using Pivotal’s CRM tool
Troubleshoot customer issues using appropriate reference materials and knowledge documents
Validate entitlement and direct customer tickets to the appropriate technical team as necessary
Flexibility to work weekends is recommended
Previous experience in a similar role is highly desired
Positive, customer-centered attitude, solid work ethic, timeliness, and a strong desire to succeed
Familiarity or previous experience working with CRM tools such as Salesforce, ZenDesk, Oracle CSI, or etc. is a plus
Ability to effectively communicate in English, both verbally and in writing, while following specified process to handle escalated situations where good judgment is required
Demonstrate an ability to absorb new skills quickly is critical to the success of this individual and team
Strong desire to be innovative and contribute to process creation and improvement in this young and evolving team
Able to speak Japanese language is highly desired

234

Customer Support Representative Resume Examples & Samples

Serve as initial point of contact for suppliers and freight carriers by receiving incoming requests via telephone and email for invoice related information
The position typically requires a minimum of a high school degree or equivalent work experience
Some advanced education

235

Customer Support Representative Resume Examples & Samples

Answer/respond to customers enquiries relating to commercial enquiries (telephone calls, Email) on a daily basis
Process domestic and international customer orders (phone, email, credit card) on Oracle as per Order Management current procedures
Liaise with Regional offices (Brazil, Japan, Korea) and manufacturing sites (China) for product deliveries
Manage daily backlog report and work with Operations to resolve issues
Maintain customer records in Oracle
Ensure that all quotes and orders are processed as per relevant SOX and ISO requirements
Cover for other Customer Service Team member
Process Sales quotations for sales representatives
2+ years experience of using Oracle and order entry
Experience of working in an international environment
Wide range of knowledge of the Sales process from quotes to final shipment of orders
Knowledge of international shipments and import/export documentation
Experience of utilizing Customer service quality metrics to enhance

236

Customer Support Representative Resume Examples & Samples

To provide excellent customer service, to ASCO Valve Inc, US customers by
Timely response
Accurate information
Proactive assistance
Proper, accurate and timely information processing
Increase awareness of ASCO ValveNumatics product line and expose customers to the product benefits and applications
Responsible for entry of information into the BAAN system. Verification of all necessary information against database information
Responsible for confirmation of special net pricing as evidenced by a mismatch to the database
Responsible for confirmation of missing information to the AVD, OEM, Valve Assembler Representative Offices and Subsidiaries
Responsible for verification of acceptable payment terms
Responsible for providing lead time, list and transfer prices for ASCO Valve Inc. products
Responsible for expediting past due and urgent orders with planners
Responsible for live chat customer assistance – Non Technical inquiries
Escalates technical and non-technical problems that are unable to be resolved on the spot to proper escalation channel

237

Customer Support Representative Resume Examples & Samples

Educated to GCSE level grade C or above, of which must include English
Experience in a customer service or support environment desirable
Technical support experience which would be an advantage
A great team player with a can-do attitude
A confident telephone manner to deal with internal colleagues and partners where applicable
Excellent written skills and ability to communicate with people of all levels
Proven time management skills to ensure strict targets and deadlines are met
A flexible approach to working hours and team shift patterns very important
Ability to think outside the box and confidence to regularly act on own initiative
Self-motivated, highly organised with great attention to detail
A fast learner and keen to develop new skills
Computer literate with an interest in technology and gadgets

238

Customer Support Representative Resume Examples & Samples

Use your medical experience and knowledge to respond to customer inquiries and problems
Ability to work with internal and external resources to deliver expedited problem resolution
Provide education and status on customer requests
Follow procedures and departmental processes
Ability to work regularly scheduled shift where lunches and breaks are scheduled

239

Customer Support Representative Resume Examples & Samples

Respond to customer inquiries via phone, email, and chat
Resolve inquiries by answering questions on software or online products utilizing skills such as guiding customers through applications, assisting with installations, troubleshooting issues and performing testing as necessary to replicate issues
Documents call contacts and details completely and accurately following established processes and procedures in a CRM application
Actively manage open cases/tickets and ensure that all necessary follow-up is completed to provide resolution to meet department SLA’s
Ability to adapt to the technical knowledge level of the caller
Develop product knowledge documentation on assigned products, update shared knowledge base and conduct training for other employees
Experience guiding customers through products, troubleshooting issues and passing feedback to developers
Advanced problem-solving skills and ability to support all levels of customer technical aptitudes
Experience with managing tickets/cases from initial contact through to resolution
Understanding of operating systems, plug-ins, common software downloads (e.g. Adobe), etc
Highly proficient with Microsoft Applications including Outlook, Excel, Word and Access
Ability to work in a fast-paced, call center environment
Ability to multi-task and prioritize work

240

Customer Support Representative Resume Examples & Samples

Contribute to our customer experience by being the first point of contact for customer enquiries, technical support, relationship management and up selling
Educate and provide specialised training on our products
Contribute to release planning, new features and product updates
Technology savvy and ability to pick up new technology quickly
Problem solving skills and high attention to detail
Proficient in Microsoft Office suites. SAP or other ERP system experience would be advantageous
Prior experience handling escalations and customer retention would be highly regarded

241

Customer Support Representative Resume Examples & Samples

Essential Job Functions Position handles Customer Service calls for Service Agreement renewals and quotes as well as general inquires that require transferring to the correct department
CSR will handle multiple tasks throughout the day, which includes taking calls, processing service agreements using Open Up Time, billing and sending quotes through a quote tool as well as following up with processed orders
Focus on providing solutions Ensure Quality by following the client' call / system processes
Ability to work independently in a fast pace situation
PC and Systems knowledge (MS Office Suite including strong excel skills)

242

Customer Support Representative Resume Examples & Samples

Identify, research, and resolve technical and end user application failures and deficiencies
Ensure proper follow-through on all directives, bulletins and schedules from management. Maintain a good flow of communication with the department employees and within the Corporation
Provide outstanding customer service and responsiveness that inspires customer confidence and loyalty
Work to proactively identify areas where product improvements can be made to provide enhanced ease-of-use and functionality
Educate and coach customers on best practices for using TradeRev’s products and services
Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Understand and react to the competitive landscape regarding all company policies, procedures and systems with a customer impact
Thoroughly document all research and customer interactions in SalesForce (CRM) to ensure product and service reliability
Maintain proactive communications with customers for incidents or requests. Assure customer acceptance of and quality of resolution
Identify and escalate issues that require advanced product knowledge or technical expertise
Serve as a Subject Matter Expert for the design and development of training materials
Provide guidance and training to fellow team members
Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts
Continuously engage in self-directed learning opportunities to increase functional product knowledge
Document known errors, workarounds, procedures, and product specific information
Report status, issues, and timelines to staff and management
Act as a liaison between technical and non-technical users. Interact with technical resources in problem resolution
High School Diploma or GED required. Bachelor’s Degree preferred with one (1) to two (2) years’ experience in a customer-focused position required
Experience troubleshooting hardware, software, and network related issues
Must be able to communicate clearly and concisely, both orally and in writing. Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity. Strong analytical, technical and problem solving skills
Must be organized, detail oriented, and able to multi- task

243

Customer Support Representative Resume Examples & Samples

Ability to understand and accurately communicate cost estimate information to the customer
2-3 years experience and/or Training and Experience
Previous reprographics experience
Customer service experience or training/experience in graphics environment

244

Customer Support Representative Resume Examples & Samples

Outreach to customers for completion of the Health Risk Assessment
Document all encounters with the customer
Excellent interpersonal and communications skills
Strong skills with computer, outlook, word, and excel
Ability to meet deadlines and manage effectively adapt and respond to fast- paced, rapidly growing environments
Ability to make decisions on what needs to be done based on clearly established guidelines
Fluent in the Spanish language

245

Customer Support Representative Resume Examples & Samples

To develop strategies for aftermarket business growth aligned with both the depot and overall organisational objectives through effective use of customer and market data
To maintain and grow the Customer Support Agreement market penetration through the existing machine population
To follow up on parts and service estimates created from ERG’s, Engineer Leads and parts enquires in order to maximise conversion rate
To identify opportunities in order to increase the participation rate of estimates
To lead aftermarket promotions through effective communication and management of depot personnel together with active engagement of customers
To identify, report and create actions to address any risks to existing business including Customer Support Agreements
To develop and maintain customer relationships whilst seeking opportunities with new customers and maintaining market segmentation data
To gather machine population information from customers to ensure accurate fleet database and create sales strategies
To monitor and report monthly on competitor and market activity together with variance to business results
To represent the organisation at trade exhibitions, events and demonstrations
To create detailed proposal documents, often as part of a formal bidding process ensuring accurate, rapid cost calculations providing customers with professional quotations where required
Proven track record of sales and customer service experience in the construction industry
A good working knowledge of aftermarket products associated with the construction industry
Technical experience is desirable, although an understanding of construction machine mechanics is required
Formal apprenticeship in Construction Plant is desirable or similar proven experience
Work in an efficient and organised manner remotely
Create sales strategies using available resources and data
Identify opportunities and turn them into revenue
Both lead and adapt to change effectively

246

Customer Support Representative Resume Examples & Samples

Quote for new product
Complete other jobs or tasks assigned by supervisor/manager as needed
Bachelor Degree or equivalent in Sales Support, Customer Service, Supply Chain Management / International Trade or related areas
2 + years’ experience in Sales support, Customer Service, Supply Chain / Logistics field
Excellent written & verbal communication and interpersonal skills, able to communicate effectively and patient during business-to-business transactions
Computer skills specifically in Microsoft Office and literacy with the Internet, and better prefer if have SAP (or equivalent ERP) experience
Process oriented and can work independently
A good team player with excellent organization and coordination skills
Must be a self-motivated person with the ability to handle multiple tasks simultaneously

247

Customer Support Representative Resume Examples & Samples

Foster Open Communication - Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others. Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner. Must possess strong oral and written communication skills
Manage Execution - Must have strong ability to multitask and prioritize based on customer demands and workload
Technical Skills - General understanding of order entry processes, systems and overall customer support functions. Knowledge of production
Planning and back office functions, a plus

248

Customer Support Representative Resume Examples & Samples

Automotive, engineering, or similar environment a PLUS, but not required
Associate-s Degree in an Applied Science or equivalent direct industry experience is preferred
Ability to work in a fast paced environment with continuous interruptions
Good oral and written communication and organizational skills
Ability to follow instruction, written and verbal
Ability to organize workload for timely accomplishment of work
Ability to communicate with all Company employees in a positive, professional, friendly, and courteous manner
Possess strong overall office skills, including use of computers, their applications, and other office equipment
Ability to proofread for accuracy
Ability to continually learn and utilize the computer and work within the Configurator and AS400 Mapics System

249

Customer Support Representative Resume Examples & Samples

Assist customers in sourcing self-service options on VMware and Air-watch support website
Proactively update and respond timely to customer inquiries, primarily via email and telephone to our expected KPI’s. Focus efforts to meet or exceed defined performance criteria
University graduate / Diploma in Computer Science, Electronics, Math, with at least 18 months of work experience
Familiarity with the installation and configuration of Windows, Linux or UNIX operating system
Working knowledge of Linux, Microsoft (Windows Server Families 2008, 2003, Windows Desktop 7, and XP), plus x86 platforms, devices, and networking
Excellent interpersonal Skills
Dependable time management skills
Passion for learning new technology
Work flexible schedules which may include nights, evenings, weekends or statuary holidays

250

Sales & Customer Support Representative Resume Examples & Samples

Support the sales force to resolve complex situations
Problem solve delivery issues, probe and fact find for key elements, and track orders to delivery
Place phone orders (40 - 50 orders daily)
Read and decipher notes in order entry
Follow the escalation procedure for outstanding tasks
Control the phone calls (direction, pace, tone)
Diffuse irate callers
Place electronic orders (20 - 30 orders daily)
Create new accounts in system (TinyTerm)
Review customer Purchase Orders (PO) for order entry when necessary
Accurately place text-based, customer PO, and e-mail chain orders when necessary
Technical, analytical skills and business knowledge
Communication and Interpersonal skills; Teamwork and leadership
Organizational skills; Self-management
Ability to handle a fast-paced environment
Associate's Degree, Bachelor's Degree Preferred or 3 years of equivalent job experience
2-3 years of business and/or customer call center experience preferred
Spanish or French verbal and written skills a plus, but not required

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Customer Support Representative Resume Examples & Samples

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Customer Support Representative Resume Examples & Samples

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Customer Support Representative Resume Examples & Samples

Customer Support Representative Resume Examples & Samples

Customer Support Representative Resume Examples & Samples

Customer Support Representative Resume Examples & Samples

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Customer Support Representative Resume Examples & Samples

Customer Support Representative Resume Examples & Samples

Customer Support Representative Resume Examples & Samples

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Customer Support Representative Resume Examples & Samples

Customer Support Representative Resume Examples & Samples

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Customer Support Representative Resume Examples & Samples

Customer Support Representative Resume Examples & Samples

Customer Support Representative Resume Examples & Samples

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Customer Support Representative Resume Examples & Samples

Customer Support Representative Resume Examples & Samples

Customer Support Representative Resume Examples & Samples

Customer Support Representative Resume Examples & Samples

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