Ops Support Representative Resume Samples
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Ops Support Representative Resume Samples
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AG
A Gulgowski
Ari
Gulgowski
125 Eichmann Court
Dallas
TX
+1 (555) 885 6899
125 Eichmann Court
Dallas
TX
Phone
p
+1 (555) 885 6899
Experience
Experience
Houston, TX
Ops Support Representative
Houston, TX
Kutch-Feest
Houston, TX
Ops Support Representative
- Consistently provide excellent and efficient service to employees, managers and HR partners via phone and email interactions
- Assists with preparation of monthly quality checks and proactively recommends areas of process improvements/re-engineering
- Provides subject matter expertise to related projects
- Follows established procedures to complete complex assignments under direct supervision
- Liaison with the Clients Sales Management/Relationship community across EMEA and Globally
- Provide information and solutions to customers as the dedicated point of contact
- Actively engage in process improvement efforts to increase efficiency and customer satisfaction
Los Angeles, CA
Ops Support Representative Customer Contact
Los Angeles, CA
Jenkins, Weber and Legros
Los Angeles, CA
Ops Support Representative Customer Contact
- Assist management in identifying process or system enhancements
- To identify issues with the process, create and drive a solution, once having gained approval from Team lead and regional/global manager
- Provide effective maker/checker function to ensure data quality and accuracy
- Provide exception management reconciliation and reporting
- Independently assess workflow issues and redirects work as necessary
- Provide training to business partners, managers, and peers on basic system use, changes and upgrades
- Provide customer support to HR, managers, and employees
present
Chicago, IL
Ops Support Representative Compensation & Benefits
Chicago, IL
Stracke, Hahn and Bogisich
present
Chicago, IL
Ops Support Representative Compensation & Benefits
present
- Working closely with management on both team performance and other project related activities
- Liaise with internal/external stakeholders to provide exception management reconciliation/reporting
- Trains new hires within work unit and provides day-to-day guidance to lower level employees
- Identify any issues with the process, create and drive solutions under guidance of management team
- Manage work pipelines and be aware of when to escalate issues to Lead analysts/Regional Heads
- Participate in initiatives to improve the client and account management process
- Assist HR Partners and Managers regarding policies and practices through daily interactions
Education
Education
Bachelor’s Degree in Control
Bachelor’s Degree in Control
The University of Alabama
Bachelor’s Degree in Control
Skills
Skills
- Strong attention to detail when working high risk business processes. Ability to meet quality standard while meeting production goals
- Highly reliable with good time management skills to meet production goals. Works with limited supervision while performing job duties
- Highly reliable with good time management skills to meet production goals
- Strong attention to detail with corresponding ability to follow a problem through to resolution
- Highly accurate with excellent attention to detail
- Good knowledge of Business Objects or equivalent data mining or project management tools is desirable
- Strong organization skills with an excellent attention to detail
- Good knowledge of MS Office Suite, strong Excel skills are an advantage
- Good knowledge of MS Office Suite, including proficiency in Excel
- Computer literate and ability to grasp several in house systems quickly
1 Ops Support Representative resume templates
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1
Ops Support Representative Resume Examples & Samples
- Process general accounting transactions timely and accurately and within standard OSC operating principles
- Develop end-to-end understanding of payroll processes for NAM and globally
- Identify re-engineering opportunities for accounting transactions and reconciliations
- Prepare full payroll reconciliation processes and ensure best practices are being followed
- Due diligence reviews of monthly account reconciliations
- Manage escalations and inquiries related to ledger entries
- Work on project teams to rollout payroll accounting best practices
- Create and maintain support and documentation for all transactions and reconciliations as well as fully documented procedures for processes
- Support the Payroll GL Accounting and Global payroll accounting re-engineering Manager as needed. Proficient user of MS Office products (Word, Excel, Outlook, etc.) required
- Proficient in Spanish business language
- Knowledge of PeopleSoft/Oracle HRMS System helpful
- Excellent customer service orientation
2
Ops Support Representative Resume Examples & Samples
- May have direct interaction with internal or external customers to research, investigate, disseminate or explain information
- Ability to communicate with internal customers and other employees
- Ability to follow procedures to complete moderately complex assignments under direct supervision
- Resolve problems that require investigation or research
- Decisions are limited to defined procedures, and the incumbent must know when to escalate for higher review
- May need to lift 30-60 pounds (boxes and other materials) and/or sit or stand for long periods of time during shift
- High School Diploma/GED or equivalent work experience is required
- Strong computer, math and data entry skills are required to create basic spreadsheets
- MS Office experience, with emphasis in Excel
3
Ops Support Representative Resume Examples & Samples
- Managing escalations and inquiries related to deductions. Liaise with Vendors and work to resolution on behalf of customer
- Balancing and signing off on Pay cycles
- Performing Net Pay/Deduction reconciliations, funding and remittance to ensure deposits are issued to appropriate bank account or wires are performed for settlement date
- Balancing inbound/outbound files- ensure timely processing; performing full reconciliation back to Payroll system; researching and correcting any rejects; and working closely with file owners
- Balancing general ledger files for US, PR and Canada
- Responding to inquiries within service level agreements
4
Ops Support Representative Resume Examples & Samples
- H.S Diploma (or equivalent)
- 1 – 2 years directly related experience in Collections or Customer Service administrative functions
- Demonstrated excellent communication skills (oral and written), basic math, problem solving and negotiation skills
- Energetic, focused and detail oriented with the ability to work proactively as part of a team
- Working knowledge of CACS, Vision would be an asset
- Ability to work in a time-sensitive, high volume environment
- Bilingual ( English/French ) preferred
5
Ops Support Representative Resume Examples & Samples
- Knowledge/Experience: Detailed knowledge of the regulatory environment under which Citi operates. Financial services related qualifications would be advantageous
- Strong focus on Control and Process optimization
- Organized with an excellent attention to detail
- Ability to focus on high quality work while under pressure
6
Ops Support Representative Compensation & Benefits Resume Examples & Samples
- Performing analysis on compensation and/or corporate benefit related issues and determining required actions
- Communicating via telephone and email with employees, HRs, 3rd party benefit vendors and corporate teams on complex issues
- Managing compensation and/or corporate benefit related transactions
- 4 year college degree preferred or equivalent work experience
- Strong time management skills and ability to handle multiple tasks
- Strong accounting/math skills
- Strong Excel skills preferred
7
Ops Support Representative Resume Examples & Samples
- Providing information to employees and HRs on Pay and HR related issues
- Performing analysis on HR data and determine required actions
- Knowledge of Peoplesoft/Oracle HRMS System helpful
8
Ops Support Representative Resume Examples & Samples
- High School/Diploma
- 2 years of Banking experience
- Only for UAE National
9
Ops Support Representative Resume Examples & Samples
- Support and monitor the timely and accurate execution of sales and client requests to the group
- Assist Senior Onboarding analysts onboard clients through the population of account opening, market opening and tax documentation, ensure all documents are collected, verified and stored, and provide status back to the client
- Perform client documentation searches across internal and external sites and compile client profiles
- Interact with client regarding the latest status andcurrent onboarding actions
- Partner with Accounts Control team to ensure KYC/AML/MiFID and other regulatory reviews on all clients is performed
- Partner with Credit Risk Officers to ensure that all client review materials are in place and completed
- Provide guidance in the role of subject matter expert in the areas of account opening, tax and local market documentation to both Citi staff and external clients
- Participate in initiatives to improve the client and account management process
- Maintain MIS on end to end process for tracking turnaround times of deliverables from team and other processing areas
- BA/BS Degree or equivalent
- 1+ years experience in financial services
- Previous, client facing, middle office or operations financial services experience
- Some knowledge of capital market products
- Strong analytical and creative solutioning abilities
- Strong communications and presentation skills
- Strong organization skills with high attention to details
- Spoken and written foreign language skills a plus
10
Ops Support Representative Resume Examples & Samples
- HR Operations/Shared Service experience essential
- Advanced MS Excel skills and basic MS Work skills
- Fluent in Chinese for both written & verbal communications
- Good English for both written and verbal communications (CET6 required)
- Excellent stakeholder management
- Self motivated demonstrating good analytical skills
- Able to handle high volume of work & adapt to change
- Able to plan and manage own time
- Ability to work independently, multi-task, with minimum supervision
- Demonstrate initiative and attention to detail
- Understanding of Operational Risk, Risk and Control Self Assessment, Information Security, Continuity of Business and Records Management processes
11
Ops Support Representative Resume Examples & Samples
- Performs moderately complex and varied reconciliation assignments including inter-bank reconciliations and collation of proofs
- Works under limited supervision
- May support an expansive array of products/services
- Demonstrates technical/administrative expertise; applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards which are well-defined
- Understands how duties related with others in the team/unit and how the unit integrates with others in accomplishing the work of the function
- Experience in a control, process or reconciliation environment is preferential
- Must have a good understanding of controls systems
- Must be able to use experience to identify possible issues before they arise and also to be proactive in resolving such issues
- Ability to liaise with demanding clients
- Managing client relations - not fully necessary bu would be advantageous
- Porject management - not fully necessary but would be advantageous
- Must have strong analytical and PC skills
- Must have good communication skills
12
Ops Support Representative Resume Examples & Samples
- Liaison with the Clients Sales Management/Relationship community across EMEA and Globally
- Documentation reviews of standard Citi documents, local, legal and due diligence requirements, reporting deficiencies or providing account opening approval within tight SLA timeframes
- Provide information and solutions to customers as the dedicated point of contact
- Ensuring that all client implementation enquiries are responded to within agreed SLA timelines
- Building relationships within the EMEA branch network, initiating change as deemed appropriate to improve cycle times/client experience
- Ensure high levels of client satisfaction through building strong product, process and client knowledge
- Drive consistently high levels of client satisfaction
- Review MIS on a regular basis and update the internal monitoring system to reflect current status of in-flight requests/deals
- Identify any issues with the process, create and drive solutions under guidance of management team
13
Ops Support Representative Resume Examples & Samples
- Accountable for ensuring overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements. Overall this includes: Owning onboarding a new opportunity end to end
- Moving the onboarding request through the process as quickly and effectively as possible (KYC/Legal/Credit)
- Communicating the status to internal and external parties
- Specific responsibilities include: Identifies receipts and reviews documents
- Label and prepare documents into proper format so that documents may be imaged and researched for valid account reference data
- Ensure accounts are in compliance with regulatory rules
- Communicates with Credit, Legal, KYC, and Accounts teams to ensure each step in the onboarding process is completed prior to account opening
- Must have good analytical skills and attention to detail
- Good written and verbal skills
- Experience with Excel, Sharepoint and Access
- Ability to work within a team environment as well as individually
- Good academic qualifications would be desirable
- Previous banking experience, specifically of customer onboarding/electronic applications sign ups within a global financial services organisation would be very advantageous
- Must have experience of/desire to work in a deadline oriented department
- To be part of an organisation that is committed to becoming a market leader in Client Service
- An opportunity to learn about multiple products
- Opportunity to develop individual and team profiles
- Potential to become involved with client on boarding project analysis, user acceptance testing and deployment
- Communication within the global arena
- Very strong teamwork skills in a small local setting, as well as across different geographic locations
- Ability to work with a remote management is a must
- Good customer facing skills
14
Ops Support Representative Resume Examples & Samples
- Writes factual emails and procedure documents in English/Japanese or any required foreign language
- Interacts effectively in team meetings, providing constructive and relevant inputs
- "Expresses opinions without holding back during official meetings and 1:1 Understands GROW model
- Understand the HRSS organization structure, have some level of understanding about CSS
- Accountable for job responsibility
- Aspires to grow and succeed in Citi
- Minimal irregularities to work and on time presences during meetings
- Follows the office dress code and conducts oneself in a professional manner
- Bachelor degree or above
- CET 6 certificate is necessary
- JLPT Level 1 certificate is required for Japan related process with some spoken English
- Knowledgeable in MS Office Suite (Word, Excel,access)
- Knowledge of HR systems and local access database for Japan
- Knowledge of HR business processes
- 0-2 years working experience
15
Ops Support Representative Resume Examples & Samples
- Accountable for ensuring overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements. Overall this includes
- Owning onboarding a new opportunity end to end
- Specific responsibilities include
- Identifies receipts and reviews documents
16
Ops Support Representative Resume Examples & Samples
- Ongoing maintenance/refresh of existing customer data
- Ongoing set up and maintenance of settlement instructions in a variety of internal applications
- Daily interaction with global Account Control teams to ensure timely update of all settlement instructions
- Close interaction and partnership with Sales, Middle Office, Operations and Compliance to ensure appropriate controls and processes are followed for Account Opening/Maintenance and support functions
- Active monitoring of settlement STP rates to ensure instructions are being updated correctly
- Research and validation of new customer requests using appropriate internal and external data sources
- Ensure customers classified in line with required (CIP, FSA, KYC) regulations
- Liaison with other account control teams globally to ensure new customers are opened correctly and meet local regulatory requirements prior to trading activity
- Daily monitoring of account opening activity to ensure all regulatory/document requirements are met
17
Ops Support Representative Resume Examples & Samples
- Support the delivery of projects spanning: Market/Regulatory initiatives, Technology/Platform roll outs, migrations between various internal/external sources; responsibility may include coordination and input on project delivery (planning, analysis, requirements gathering, governance, status reporting, scheduling etc)
- Experience of having worked in an banking environment (not essential but useful)
- Organised with an excellent attention to detail
18
Ops Support Representative Resume Examples & Samples
- Research and validation of customer identification data/evidence using appropriate internal and external data sources
- Ensure customers classified in line with required (CIP, FCA/PRA, KYC) regulations
- Liaison with other account control teams globally to ensure customers are opened correctly and meet local regulatory requirements
- Liaison with Compliance Department and the Business units supported
- Daily monitoring of account refresh activity to ensure all regulatory/document requirements are met
- Ensure team SLAs are met
- Delivery on targets and objectives in line with timelines dictated by BAU and Refresh Programme
- Previous banking experience, specifically of customer identification / KYC within a global financial services organisation would be advantageous
- Complete all mandatory reports in a timely manner and to required standard
- Good academic qualifications would be desirable, but less relevant than a strong track record in AML / KYC and / or operational reference data
19
Ops Support Representative Resume Examples & Samples
- Timely execution of all checks in ADU on daily basis (such as signature verification, rates verification, MIFT controls; callbacks)
- Both internal (to FinCon, Treasury, ICU) and external (Tax Committee) reports to be generated
- Responsible to open/close/maintain all customers’ accounts in our core system
- Report to tax authorities opening/closing customer accounts
- Observe Compliance, Money Laundering, Know your customer, and other Regulations as laid down in the Branch Operations Procedures and Policies, as applicable, to the specific transactions being processed
- Responsible to execute tax authorities (direct debit instructions/blocking accounts) requests
- Manage the Scan unit of the branch
- Control and execute empowering documents and deferrals
- Prepare independent verifications and Proofs of Banks records, as and when required from time to time by ICU or SCOO. Complete all relevant form and report all irregularities and differences found (if any)
- Complete Departmental Function Checklists as required
- Custodian for the book vault
- Investigation of unsettled deals
- Additional projects and responsibilities as assigned by Supervisor
20
Ops Support Representative Resume Examples & Samples
- Knowledge of SSI (settlement instruction) data; and familiarity with external products and services that add value to client and account data management
- Knowledge of end to end trade flow across multiple products, specifically Equities and Fixed Income, and demonstrable experience of dealing with external stakeholders desirable
- Good knowledge of Business Objects or equivalent data mining or project management tools is desirable
21
Ops Support Representative Resume Examples & Samples
- Excellent academic qualifications
- Prior client facing, legal or operations financial services experience would be advantageous
- Customer communication experience/customer services both written and/or verbal
- Experience of the review of customer documentation or legal/KYC documentation within the banking industry
- Language skills desirable
- Organization skills with an excellent attention to detail
- Strong communication/customer facing skills and interpersonal communication skills which will be required for both internal and external business partners
- Working knowledge of a variety MS office tools (e.g. Word, Excel, Power point)
22
Ops Support Representative Customer Contact Resume Examples & Samples
- Candidate acts independently in handling escalations and resolving issues and implementing controls to avoid the risk of not meeting SLA. The role requires the ability to work independently in making decisions and taking action to escalate issues appropriately
- Responsible for forecasting volumes of calls and manpower requirements
- Perform quality review of emails based on established procedures
- Manage and monitor HR Shared Services mailboxes
- Support incoming calls as needed
- Managing HR/Payroll related transactions
- Availability to work until 8 pm as needed (minimum requirement 2 per week)
- Ability to work from home as needed
- 1 year experience in a call center environment with experience in email management
23
Ops Support Representative Resume Examples & Samples
- Accountable for ensuring overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements
- Main responsibilities will, in due course, be the following
- Managing assigned clients/pipeline
- Proven analytical and problem solving skil
24
Ops Support Representative Resume Examples & Samples
- Identify, research, validate, setup and maintain legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of Credit Risk exposure; typically data spans legal name verification, address, nature of business, ownership etc
- Support the delivery of projects spanning : Market/Regulatory initiatives, Technology/Platform roll outs, migrations between various internal/external sources; responsibility may include coordination and input on project delivery (planning, analysis, requirements gathering, governance, status reporting, scheduling etc.)
- Experience in Reference Data Management
- Experience in Data Quality Analysis (ideally in an investment bank environment)
- Experience working with internal and external data sources to conduct due diligence, assess credit risk and financial research (Bankers Almanac, Dun and Bradstreet, SWIFT etc.)
25
Ops Support Representative Leave Management Resume Examples & Samples
- Providing information to employees, managers, HRs, Corporate Benefits and our disability vendor on pay and absence related issues
- Performing analysis on absence/pay data and determine required actions
- Managing absence/payroll related transactions
26
Ops Support Representative Resume Examples & Samples
- 1 – 2 years prior experience in Collections and or Credit
- General knowledge of the legal process as it pertains to demand letters, default judgments, writs, garnishments etc. is an asset
- Demonstrated excellent communication skills (oral and written), basic math and strong problem solving and negotiation skills
- Courteous, considerate and professional telephone skills with the ability to handle difficult/irate customers
- Demonstrated ability to multi-task and prioritize work
- Demonstrated ability to utilize PC applications and multiple account management systems
- Bilingual (French and English) an asset
- Must be currently meeting or exceeding all standards of performance and in current role a minimum of 6 months
- Demonstrated basic technical problem solving and administrative expertise
- Possesses high integrity and a strong adaptability to change
- Demonstrated Collection and Retention techniques
- Has strong team work skills and understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function
27
Ops Support Representative Resume Examples & Samples
- Background in financial services or other operations environments would be advantageous
- Microsoft Excel proficient
- Team-oriented, ability to work with team members and cross functional groups across multiple locations
- Resilience and flexibility
- Ability to handle multiple priorities and complete assigned tasks efficiently
- Highly accurate with excellent attention to detail
- Self motivated to learn new tasks
- Control and risk focused
- Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success
28
Ops Support Representative Resume Examples & Samples
- Role sits with the AMC (Account Master Central) Entity Data Team, responsibilities to include (not limited to)
- Conduct analysis to map front to back data flows and provide subject matter expertise,
- Review the completeness and accuracy of relevant data between different sources
- Conduct analysis across projects within the reference data environment
- Identify, research, validate legal entity reference data - leveraging internal and external stakeholders and data sources
- Setup and maintain data in order to complete requests – Maker/Checker function
- Map front to back data flows
- Provide exception management reconciliation and reporting
- Cooperate with global teams
29
Ops Support Representative Resume Examples & Samples
- Providing information to employees, HRs, and Corporate partners regarding Citi Time Away From Work policy/practices and their impact to pay
- Communicating via telephone and email with employees, HRs, and managers on complex issues
- Managing time away from work related inquiries/transactions within established service levels
- Assist with user acceptance testing and identify and document discrepancies found through the ability to accurately assess output against expected results
- 1-2 years of related experience
- Knowledge of PeopleSoft/Oracle HRMS and Citi Time Management System required
- Excellent communication skills, including ability to interface with senior management
30
Ops Support Representative Resume Examples & Samples
- Must have good understanding of Customer Service Operations
- Develop actionable plans to reduce service issues and improve escalation channels
- Create meaningful and timely reporting tools to monitor customer service satisfaction and service levels. Adjust staffing requirements based on call, email demands, expertise levels and System Support demands
- Create and improve tools to increase agent subject knowledge and reduce call times and repeat calls
- Perform analysis of request to determine appropriate actions
- Participate in ad hoc projects as needed
- Late shift requirement – 8pm on critical days, 7pm on non-critical days
- High school diploma/Bachelor's Degree Preferred
- At least 2 years customer service experience with at least one year in a call center environment
31
Ops Support Representative Resume Examples & Samples
- Proficient computer & typing skills
- Ability to navigate multiple systems simultaneously
- Proven ability to multi-task
- Professional verbal and written skills
- Ability to understand various levels of risks and prioritization
- Track record of adhering to policies & procedures
- Experience with Recovery and/or banking industry preferred
- High School Diploma/GED required
32
Ops Support Representative Resume Examples & Samples
- Support incoming calls
- Route mail, email, and faxed requests to processing teams
- Availability to work until 8 pm
- 4 year degree preferred
33
Ops Support Representative Resume Examples & Samples
- Bachelors or Master’s degree in Math, Science, Computer Science/Data, Business Administration or equivalent work experience
- Minimum of 3 work related experience, preferable investment banking
- Knowledge of the banking regulatory environment preferred
- Bilingual/English
34
Ops Support Representative Resume Examples & Samples
- Requires 12 month relevant HR Service Delivery experience
- Excels at current job requirements and metrics
- Currently exhibits leadership traits and qualities within huddles,team and department meetings
- Actively demonstrates proven ability to lead projects within HR Service Delivery
- Strong working knowledge of core systems: HRMS, OSC, CTMS, CFY, KL, GTMS with auxiliary knowledge in business specific tools such as: VOE, MPF, GLMS, CWS and others
- Has working knowledge or is Subject Matter Expert in business related activities such as: Shift Rules, Overpayments, Mass Uploads, Escalations, Mandatory Leave, Visas (I-9) and others
- Demonstrates consistent, strong written and verbal communication skills through emails, phone, face-to-face, IM, presentation preparation, reports, and others
- Intermediate to advanced systems skills in applications such as: Excel, Word, PowerPoint, Outlook, and Adobe
- Proven ability to quickly define and identify a problem or issue; provide analysis, tracking, and apply innovative solutions
- Is considered a SME in one or multiple areas and has a proven ability to train others in a group, or one-on-one setting
- Daily displays excellent judgment and decision making skills
35
Ops Support Representative Resume Examples & Samples
- Respond to various requests from our HR Department, Hiring Managers as well as employees on any HR related issue through in-depth research and analysis of issues
- Utilize the HRIS PeopleSoft system daily to process and maintain employee information
- Provide training to business partners, managers, and peers on basic system use, changes and upgrades
- Complete data quality analysis and identify/correct data quality issues to prevent negative pay impacts
- Support multiple internal HR employee data management processes and inquiry as required
- Identify trends and anomalies, and present options for improvement or change initiatives
- Ensure all departmental compliance and metric requirements are met
- Identify gaps to take appropriate measures, including analysis, and recommend improvement to existing practices that further imbed compliance principles in daily work
- Contribute to local and national projects as assigned
- High frequency of regular telephone interactions with employees, Hiring Managers and HR department
- HS Required, Bachelor’s degree or equivalent experience preferred
- 12 months experience
- Experience with PeopleSoft preferred
- Proven client relationship management and communication skills required
- Strong prioritization, multitasking, project management skills and ability to work in a fast-paced environment
- Good follow through required to provide high level of customer service and meet deadlines
- Excellent listening and communication skills (verbal and written/ presentation and influencing)
- Ability to adjust communication to all audience levels ensuring a broad understanding of subject matter, including presenting recommendations to management teams
- Able to think creatively and solve complex, time-sensitive inquiries and data issues
- Consultative and influencing skills to interact with various levels of management and ability to develop a respected relationship with the client group(s)
- Strong analytical and problem solving skills. Able to review data, recognize trends and anomalies and offer solutions
- Utilize business acumen and knowledge to recognize issues, problems and opportunities and recommend actions as needed
36
Ops Support Representative Resume Examples & Samples
- New security set ups and modifications
- Be able to work hands on with tight deadlines
- Gain thorough industry knowledge quickly and effectively interact with other operating units
- Coordinate with global coders in other regions to design solutions to resolve issues
- Independently assess workflow issues and redirects work as necessary
- Provides subject matter expertise to related projects
- Identifies policy gaps and formulates policies
- Interprets data and makes recommendations
- Provide training support
37
Ops Support Representative Resume Examples & Samples
- Respond to various requests from HRGs, HRAs, and Managers on any HR related issue through in-depth research and analysis of issues. Partner with respective HR Partners to resolve issues and generate innovative solutions
- On a daily basis, work with PeopleSoft and OSC to input, process and maintain employee information. Provide training to business partners and managers on basic system use, changes and upgrades
- Support multiple internal HR processes as required, including employee data management, records management, inquiry support and other HR support as requested by the business
- Identify gaps and take appropriate measures, including analysis, and recommend improvement to existing practices that further imbed compliance principles in daily work
- Assist HR Partners and Managers regarding policies and practices through daily interactions
- Related undergraduate degree preferred
- Excellent listening and communication skills (verbal and written/ presentation and influencing). Ability to adjust communication to all audience levels ensuring a broad understanding of subject matter, including presenting recommendations to management teams
- Able to think creatively and solve complex, time-sensitive inquiries in partnership with HR Partners
38
Ops Support Representative Resume Examples & Samples
- Strong attention to detail with corresponding ability to follow a problem through to resolution
- Highly reliable with good time management skills
- Ability to work with and influence external and internal clients
- Comfortable with systems (e.g., FDR, RMS, ACS, IBS, CACS 8.2, CUSTOM, CITILINK, SCM, DRN, BEST) with the ability to learn new systems
- Strong business user of Excel, Access, and Outlook
- Previous Recovery experience preferred
39
Ops Support Representative Resume Examples & Samples
- Handle incoming calls regarding HR/Payroll related items
- Consistently provide excellent and efficient service to employees, managers and HR partners via phone and email interactions
- Proactively seek ways to serve customers/partners beyond initial requests to ensure all possible current and future needs are met
- Demonstrate sound judgment and initiative to immediately address and/or escalate requests
- Promote self-service tools and proactively educate customers/partners on how to efficiently utilize tools
- Actively engage in process improvement efforts to increase efficiency and customer satisfaction
- Monitor and manage centralized mailboxes to ensure timely responses or triage/routing to appropriate team
- Superior customer service delivery exhibiting behaviors that display pro-activeness, listening skills and identification of unexpressed needs
- Bachelor’s degree preferred with excellent customer service orientation
- Demonstrated ability to work collaboratively, proactively and enthusiastically with others within an organization
- Proven experience in proactively identifying process improvements and engaging in associated implementation efforts Demonstrated resilience and determination, able to adjust in changing environment and priorities
- Ability to work effectively in an environment where compliance with processes and procedures is of priority
- Good working knowledge of HR business processes
- Strong verbal and written communication skills
- Highly motivated, analytical, organized and methodical
- Availability to work shifts between the hours of 8:00AM and 8:00PM
40
Ops Support Representative Resume Examples & Samples
- Prepare, scan and validate employee and payroll documents/files into records imaging system (IRM)
- Communicate via email with HRs and internal teams on employee document and information requests
- Manage and monitor the storage/retention of employee documents/files stored locally to be imaged
- Participate with testing enhancements to Imaging and Records Management system (IRM) and Kofax scanning application
- Perform analysis of imaging requests to determine appropriate actions
- Provide information to employees, HRs, Legal, Compliance and third parties on Pay and HR related inquiries
- Perform employee data management activities within established service levels
- Communicate professionally, effectively, timely and courteously
- HS/GED required. 4 year college degree preferred
- Experience with records management/document imaging preferred
- Excellent customer service orientation and organizational skills
- Knowledge of Excel, Word, Outlook, and Adobe Standard
41
Ops Support Representative Resume Examples & Samples
- Provide information to employees, HRs, Legal, Compliance and third parties on Pay and HR related issues
- Perform analysis on HR data requests and determine required actions
- Communicate via telephone and in email with employees, HRs, Legal, and third parties on employee information requests
- Work with third party vendor and verifiers to assist with employment verification inquiries
- Image scanning and validation of employee HR and Payroll document/information
- Coordination of requests for records stored at off-site storage facility
- HS/GED Required. 4 year college degree strongly preferred
- Strong knowledge of Excel, Word, Outlook, and Adobe Standard
42
Ops Support Representative Knowledge Management Resume Examples & Samples
- Act as owner for HRSS knowledge management tools for Wage Notice processes
- Execute Wage Notice processes
- Act as an administrator for NAM Moments that Matter submissions
- Assess current processes and tools with an eye for improvement, identifying how information could better serve our clients and organization
- Manage all content and tools to HRSS Operating Principles
- Manage escalations, including research and resolution of complex issues
- Test and document system enhancements and changes
- HS or equiv. required. 4 year college degree preferred
- Knowledge of PeopleSoft/Oracle HRMS System, Online Service Center (OSC) system helpful
- Excellent communication skills, including professional phone and email etiquette
- Knowledge of Excel, Word, Outlook
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Hrss Ops Support Representative Resume Examples & Samples
- Providing information to employees, HRs, and Corporate partners regarding our compensation and/or corporate benefit practices and their impact to pay
- Performing employee data management activities within established service levels
- Communicating professionally, effectively, timely and courteously
- Create and execute user acceptance test plans and identify and document discrepancies found through the ability to accurately assess output against expected results
- HS/GED Required. 4 year College Degree highly preferred
- Excellent communication skills, including professional phone and email etiquette required
- Excellent customer service orientation required
- Strong time management skills and ability to handle multiple tasks required
- Excellent organizational skills required
- Basic accounting/math skills required
- Knowledge of Excel and Word required
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Ops Support Representative Resume Examples & Samples
- Point of contact for Operations staff for Control related activities
- Provide guidance in evaluating risks and implementing appropriate controls, including ensuring appropriate remedial actions are in place where deficiencies are identified
- Participate in evaluating; Strategic and Tactical Change; Policy and Process updates; Regulatory requirements etc
- Management / Oversight of Corrective Action Plan remediation process
- Proactive audit support; Health checks, identification of thematic issues etc
- Support the wider operations control strategy
- Promotion of a control culture within the Operations division
- Ensuring that significant Risks are identified and escalated in a timely manner via Control Governance Channels
- Practical Operations processing experience in an ICG product line - Asset Servicing, FX, Loans, CRMS, Listed Derivatives, OTC Derivatives, Equities, Fixed Income, or operations control. If no Operations control experience, the candidate must be able to demonstrate an understanding of control
- Solid Business knowledge
- Audit/control experience
- Willingness to question/challenge existing processes and ensure a satisfactory outcome
- Proficient in metrics/KRIs assessment and reporting
- Strong organisational skills with ability to multi-task
- Good communication and relationship skills
- Analytical with good attention to detail and strong problem solving skills
- Efficient team player
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Ops Support Representative Resume Examples & Samples
- Ability to effectively communicate both verbally and written
- Strong computer skills are required to navigate, test and execute moderately complex databases, spreadsheets, and systems
- Attention to detail experience preferred
- Operations support experience preferred
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Ops Support Representative Resume Examples & Samples
- Ensuring that daily quality and control measures are followed
- Working closely with management on both team performance and other project related activities
- Assists with preparation of monthly quality checks and proactively recommends areas of process improvements/re-engineering
- Performing analysis on complex HR data issues and determines required actions
- Provide customer support to HR, managers, and employees
- Identify, initiate, and implement continuous process improvement opportunities
- 4 year college degree or 1-2 years of related work experience
- Knowledge of PeopleSoft/Oracle HRMS System required
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Ops Support Representative Resume Examples & Samples
- Respond to various requests from HRGs, HRAs, and Managers on any HR related issues through in-depth research and analysis. Partner with respective HR Partners to resolve issues and generate innovative solutions
- Proven client relationship management and customer service skills required
- High school diploma or equivalent,related undergraduate degree preferred
- Excellent listening and communication skills (verbal and written). Ability to adjust communication to all audience levels ensuring a broad understanding of subject matter, including presenting recommendations to management teams
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Ops Support Representative Resume Examples & Samples
- Guide the Client, as dedicated point of contact, on account opening documentation and handle any client concerns liasing with legal and compliance where required
- Review of daily documents and check if actioned on time, review of closures and co-ordination with Vendor and other internal team
- Revert to RM/Client/Credit and various other department on Account documentation Queries/Signature verification
- Ensure that all required coding sheets for opening the accounts and all documentation are scanned timely after receipt of all required ocumentation
- Provide training support as and when needed to other members
- To stay abreast on local/regulatory requirements of the country
- Ensure key performance indicators for business are met
- Ensure that all required coding sheets for opening the accounts and all documentation are scanned timely to Poland Hub after receipt of all required documentation
- Client communication experience/Client services both written and/or verbal
- Experience of the review of Client documentation or legal/KYC documentation within the banking industry
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Ops Support Representative Resume Examples & Samples
- Image scanning and validation of employee HR and Payroll information
- Coordination of requests for records stored at offsite storage facility
- Providing information to employees, HRs, Legal, Compliance and third parties on Pay and HR related issues
- Assist with testing enhancements to imaged records management system (IRM)
- Includes physical elements/requirements, such as lifting, repetitive bending/reaching
- HS/GED or equivalent required. 4 year college degree strongly preferred
- Prior HR/HRSS experience a plus
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Payroll Accounting Control Rep Hrss-ops Support Representative Resume Examples & Samples
- Balancing general ledger files for US, PR and Canada. Researching and resolving inquiries from ledger postings
- Responding to all inquiries within service level agreements
- HS/GED Required. 4 year college degree in Accounting or Finance strongly preferred
- Knowledge of General Ledger
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Ops Support Representative Resume Examples & Samples
- Provide periodic back-up phone support for HRSS contact center
- High school diploma or equivalent required. Related undergraduate degree preferred
- Intermediate Excel skills highly desired. Must be able to navigate Excel
- MS Office highly desired
- HR/HRSS/Recruiting/Operations experience a plus
- 6+ months of experience strongly desired
- Schedule is 11am - 8pm - must be able to work this shift
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Ops Support Representative Resume Examples & Samples
- May have direct interaction with external customers to research, investigate, disseminate or explain information
- May support activities that help mitigate organizational impact or loss
- Trains new hires within work unit and provides day-to-day guidance to lower level employees
- Supports a range of products/services
- Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed
- Understands how duties relate/integrate with others in the team/unit
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Ops Support Representative Resume Examples & Samples
- Ability to use a variety of office equipment (phone, fax, copier, computer, scanners)
- Strong computer, math and data entry skills
- Strong organizational skills - proven ability to multi-task and prioritize work
- Follow clearly established and defined procedures and know when to escalate for higher review
- This work typically involves sitting at a desk and sorting documents
- Solid organizational skills/ time management and planning skills
- Ability to meet deadlines and adhere to schedules
- Strong interpersonal skills; able to communicate effectively with all levels
- Ability to effectively work independently with minimal supervision
- Uses sound judgment when addressing concerns, questions, and work duties
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Ops Support Representative Resume Examples & Samples
- Business office or operational environment combined with internal experience. Prior work experience in a related job that would provide a basic knowledge activities, policies, and procedures of the work area
- Highly reliable with good time management skills to meet production goals
- Ability to multi-task within multiple job functions throughout the day
- Comfortable with systems (e.g., FDR, RMS, ACS, IBS, DM9, G360, TSYS, CUSTOM, PROX)
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Ops Support Representative Resume Examples & Samples
- Filing assigned State and Local employment tax returns
- Researching and respond promptly to inquiries from taxing authorities
- Comprehensive understanding of state and local filing requirements for assigned states
- Researching taxation issues and work with other CES units to resolve
- Identifying tax liabilities due daily for assigned company
- Ensuring compliance with all state and local authorities
- Participating in project work
- HS/GED Required. 4 year college degree in Accounting or Finance strongly desired
- 1-2 Years Accounting, Payroll or Tax Experience highly desired
- Strong Analytical and problem solving skills
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Ops Support Representative Resume Examples & Samples
- Ability to adjust communication to all audience levels ensuring a broad understanding of subject matter, including; presenting recommendations to management teams
- Strong analytical and problem solving skills. Able to review data, recognize trends and anomalies and offer
- Solutions
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Ops Support Representative Resume Examples & Samples
- Strong attention to detail when working high risk business processes. Ability to meet quality standard while meeting production goals
- Highly reliable with good time management skills to meet production goals. Works with limited supervision while performing job duties
- Ability to multi-task within multiple job functions throughout the day while meeting Service Level Agreement for each process along with overall production goals
- Applies policies, procedures and guidelines to complete work. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined
- Highly motivated and adaptable to change in a fast paced environment
- Demonstrates technical/administrative expertise. Strong business user of Excel, Access, Outlook, Web-based applications and office machines- (copier/ printer/ fax)
- Internal applicants: Comfortable with systems (e.g., FDR, RMS, ACS, IBS, DM9, G360, TSYS, CUSTOM, PROX, ESP, Optimizer)
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Ops Support Representative Resume Examples & Samples
- Follows established procedures to Complete complex assignments under Limited supervision. Resolves problems that require in-depth investigation or research. May have direct interaction with Senior managers, to disseminate or explain information. May support activities that Help mitigate organizational impact or loss. Serves as subject matter expert to team supported to include providing day-to-day guidance to lower level employees that May include allocation of work. Serves as Lead on special projects as assigned. trains new hires within work unit. duties include Workflow Management and interaction with other departments, as well as basic analysis and research. Supports an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined. Understands how duties relate with others in the team/unit and how the unit Integrates with others in accomplishing the work of the function
- Excellent computer and math skills are required to create/use databases & spreadsheets
- Basic knowledge of Microsoft programs and Adobe
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Ops Support Representative Resume Examples & Samples
- Provide information to employees, HRs and Finance contacts on Pay and HR related issues
- Balancing general ledger files for US, PR and Canada. Researching and resolving inquiries from ledger postings
- Perform analysis on HR data and determine required actions
- Communicate professionally, effectively, timely and courteously with employees, HRs and finance contacts on highly complex payroll issues
- Responding to all inquiries within service level agreements
- HS/GED Required. Bachelor in Accounting or Finance strongly preferred. 4 year degree a plus
- Knowledge of General Ledger
- Payroll experience strongly preferred
- Considerable knowledge of Microsoft Office applications
- Strong time management skills and ability to balance multiple priorities and deadlines
- Works well individually and as part of a team
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Ops Support Representative Resume Examples & Samples
- Direct Deposit Returns and Adjustments: Processes and investigates Regulation E claims related to ACH transactions. Processes all returns related government benefits; Reclamations, DNE entries
- ACH Origination: Performs functions related to ACH Origination files from various systems, including but not limited to; receiving daily files, processing notifications of changes and returns
- Assist in process of retention and destruction of records
- Prepare required documents for annual internal and external audit exams
- Assist ACH Originators with processing and file related questions
- Ability to multi-task in a fast paced work environment
- Ability to analyze transactions for proper processing
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Ops Support Representative Resume Examples & Samples
- Bachelor's Degree or Master Degree is preferable
- Computer Literacy with good skill of Excel and PowerPoint
- Good communication in English both written & speaking are required
- High responsibility & teamwork
