Allstate Benefits Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the allstate benefits job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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O Breitenberg

Oma

Breitenberg

5067 Von Haven

Houston

+1 (555) 503 3835

5067 Von Haven

Houston

Phone

p +1 (555) 503 3835

Experience Experience

Philadelphia, PA

Allstate Benefits

Philadelphia, PA

Waelchi-Powlowski

Philadelphia, PA

Allstate Benefits

Discuss adding additional products, increasing premiums and offering better customer service. Provide feedback on changes in the marketplace
Sr. Associates assist in identifying, investigating and reporting fraudulent claim activity to our internal fraud unit
Work with producers to help bring value to their existing book of business and develop new opportunities
Remediate system issues affecting downstream processing
Support training and mentoring program for department, peers, team members and cross functional teams
Help implement and support the corporate strategy and 8-2-5 Marketing Plan
Perform basic underwriting

Detroit, MI

Allstate Benefits Administration Analyst

Detroit, MI

Volkman and Sons

Detroit, MI

Allstate Benefits Administration Analyst

Provide suggestions for innovation and process improvement
Manage projects and deliver accurate results
Managing suspense account entries using established standards
Document and execute complex processes with minimal supervision
Provide training and support for team members
Research, analyze and respond to customer requests, both verbal and written, including reallocation of premiums and refund checks
Assign discrepancies and outstanding suspense to team members; track progress and report results

present

New York, NY

Policy Change Team Lead-allstate Benefits

New York, NY

Osinski LLC

present

New York, NY

Policy Change Team Lead-allstate Benefits

present

Strategic thinker, who creates and executes process improvements,
Create, Document, and Perform employee reviews and evaluations
Makes recommendations for process improvements and cost saving opportunities
Coach and develop personnel
Coordinate with IT to identify and resolve processing issues and improve current programs
Maintain positive working relationships with employer groups, brokers and customers
Ensures team functions are performing successfully

Education Education

Bachelor’s Degree

San Diego State University

Bachelor’s Degree

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8 Allstate Benefits resume templates

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Allstate Benefits Senior Associate Alicny Resume Examples & Samples

Handle telephone inquiries from NY policyholders, brokers, and employer groups
Resolve payment discrepancy reports
Ensure deadlines are met
Provide training as needed
Research and fulfill customer requests related to billing questions
Process refund checks and reallocating premium as necessary
Process policy transactions for withdrawn or declined policies, cancellations, billing mode and address changes
Clear premium suspense items
Handle policy overloans
1 Year experience in a general office environment
3 Years customer service experience
Life70 mainframe processing experience a plus

Allstate Benefits Resume Examples & Samples

Create and maintain accurate volume forecasting models at regular intervals
Provide short term and long term strategic planning
Communicates call volume fluctuations and staffing models to support the service levels
Provides timely and accurate reporting including CSR scorecards and trending as required
Provides analysis and thought leadership around call and cost optimization to Operations Manager
Represent AB WFM regarding Verint for requests and conference calls
Completes individual tasks, assignments and/or long-term projects through applying professional judgment, knowledge and experience
Influences others through subject matter expertise and provides performance feedback to Supervising Manager where applicable
Requires an understanding of the underlying principles of a professional discipline and the application of those principles in completing work and making judgments and/or recommendations for action
3+ years Analyst experience in a call center environment
3+ years operation/administrative experience with Avaya CMS, Verint workforce management
Must have excellent customer service skills and verbal/written communication skills
Must have strong analytical and strong organizational skills
Proficiency in all Microsoft products with emphasis in Excel and Power Point
Strong computer skills are required

Allstate Benefits Resume Examples & Samples

BA/BS degree required
5 years + experience in employee benefits, insurance industry or similar industry
Ability and experience working in a fast-paced team environment under strict and often conflicting deadlines
Proven leadership and project management skills,
Highly analytical and technical orientation. Creative problem solving and critical thinking skills – ability to think outside of the box
Excellent written and oral communication skills – both in presentation style with large groups and informally with smaller groups
Strong skills in data testing, auditing, analysis and reporting
Ability to interact with all levels of the organization to influence and drive partner strategies
Strong relationship management and conflict management skills
Excellent interpersonal and collaboration skills
Knowledge of industry or Allstate Benefits’ products and employee enrollment experience for all product lines and enrollment methods

Allstate Benefits Resume Examples & Samples

This position reports to the Regional Director, Allstate Benefits
The principal areas of concentration include: recruiting new producers, training, growth objectives for assigned producers, sales production from Workplace and Individual products, achievement of premium growth objectives, and the servicing and conservation of insurance in force
The Regional Sales Manager will make qualified calls on groups with producers and provide enrollment support on a new producer’s first couple of accounts opened. The Regional Sales Manager provides training and on-going development of producers in assigned area in the region. Of equal concern is the on-going support and training of the Allstate agents and their support staff, and the development of the PPGA distribution channel in the assigned area
Receives direction from the Regional Director and is responsible for maintaining a positive working relationship with Workplace Sales Support, Underwriting, Policyholder Services, Premium Administration, Compliance, Commission Accounting, Home Office personnel, and Allstate Field Management
Stays current on sales and marketing techniques and changes in state and federal law that affect the Company’s sales efforts and impact the insurance industry in general
The Regional Sales Manager is judged in the areas of both Allstate and PPGA production, new case count, re-enrollment production, recruiting new producers, electronic enrollments, leadership and administration in their assigned area
Meet or exceed assigned production plan
Recruit, train, motivate and develop producers throughout assigned area in the region
Contribute to effective relationships between the producers and Home Office departments
Help analyze AWD markets and formulate recruiting programs, secure producers who will effectively produce quality premiums for AWD in its various markets
Work with producers to help bring value to their existing book of business and develop new opportunities
Provide feedback on changes in the marketplace
Help implement and support the corporate strategy and 8-2-5 Marketing Plan
Help control and manage their own expenses to Company standards
Recommend termination of non-producers according to Company standards
Help implement and monitor procedures to improve persistency of business written in assigned area
Meet or exceed electronic enrollment goals
Advanced knowledge of individual and group products as well as Payroll Allotment and Section 125
Strong sales, communication and relationship building skills
At least 3 years of previous experience in the recruitment and management of an insurance sales force
College degree
Professional designations, such as CLU and ChFC are desired. If not completed, you should actively pursue completion of one of these designations
Strong work ethic

Allstate Benefits Resume Examples & Samples

With minimal direction creates, implements and measures internal/external communication plans
Develops key messages to help drive engagement
Builds and maintains relationships with key internal and external stakeholders
Contribute to strategic decision-making
Influence and persuade internal and external clients
Initiate ideas and actions on cross-functional teams
Present concepts and final work product to leadership
Work with high level of independence on new or unfamiliar projects
Serves as a liaison, maintaining balance between client interests and company interests
May manage or direct staff or lead team projects
Intermediate organization and project/program management skills
Intermediate negotiation and interpersonal skills
Intermediate strategic and analytic skills
Intermediate experience using Microsoft suite and SharePoint
Intermediate presentation development and delivery skills
Intermediate knowledge of Allstate’s organization, policies and procedures
Intermediate knowledge and application of the Associated Press Style Guide and Allstate Brand Voice
Intermediate experience using Microsoft suite
5-7 years of marketing, communications and/or public relations experience required
Bachelor’s degree required; Communications/Public Relations concentration preferred
Insurance and/or financial services industry experience a plus

Allstate Benefits Resume Examples & Samples

Build leadership, diversity and high performing talent to meet current and future business challenges; engaging employees in the corporate vision, inspiring commitment to the organizational strategy and the role each employee has towards the success of Allstate Benefits
Responsible for deployment of resources and distribution of business volumes based on case level complexity and competency of staff members
Support training and mentoring program for department, peers, team members and cross functional teams
Identify and implement process and technology opportunities which will improve the business model, service offering to customers and drive internal efficiencies
Represent functional area on large functional/cross-functional projects which are highly complex to effectively communicate business needs
Ensure that all the system development/enhancement work undertaken keeps the customer and business operations in mind
Ensure that documentation for the system and/or processes the business area owns/supports is comprehensive and adequately maintained
Assess technical/process impact of making complex business changes
Direct/Lead the effort to identify and resolve complex problems
Establish, document and maintain SSO integrations through Allstate controlled technology
Remediate system issues affecting downstream processing
Configure EDI parameters for AB production files
Collaborate closely with internal business areas, field sales distribution, implementation, finance, compliance, underwriting, new business, customer service and IT, to effectively recognize and solve case level enrollment strategy issues and corporate initiatives
Provide technical expertise and guidance to field sales distribution, brokers and technology partners regarding enrollment strategies to support Allstate Benefits products
Support enrollment strategy planning initiatives with Field Sales Leaders and participate in finalist presentation meetings
Bachelors preferred in the Computer Science, Business related fields or related experience
3+ years of experience in account set up and EDI maintenance in employee benefits, insurance industry or similar industry
Ability and experience leading in a fast-paced team environment under strict and often conflicting deadlines
Project management skills – 3 to 5 years of experience managing multiple projects
Knowledge and understanding of the voluntary benefit enrollment process
Advanced knowledge of SQL, J-Script and HTML5
Advanced knowledge of MS Office Suite (Excel, Word, Access and Outlook)
Advance skills in data testing, auditing, analysis and reporting
Advanced knowledge of SLDC development

Allstate Benefits Group Volume New Business Senior Associate Resume Examples & Samples

Creates and distributes Offer Letters notifying clients of underwriting approval requirements
Creates verbiage for non-standard eligibility, benefits, and premiums based on the employer’s request
Creates and distributes the Master Policy and any additional amendments necessary for customer signatures using templates created by Legal Compliance
Analyzes and reviews new case documentation for accuracy and completion and determine case acceptance based upon participation or approval by Senior Management
Evaluates and reviews documentation for New and Existing Group Voluntary Cases to ensure information provided is complete and meet the basic underwriting requirements. Communicates and takes necessary action if documentation is not complete
Communicates discrepancies and carefully documents concerns with the Home Office employees, Agents or Employers
Communicates final decision to release or deny coverage based on pre-set requirements
Releases cases within pre-defined authority amounts as determined by Senior Management
Responsible for responding promptly to customer inquiries via telephone, letter, or e-mail
Maintains Profitability and Participation Reports for accessing cases
High School diploma required, some college preferred
3 years of prior Customer Service experience
Experience in life and health insurance industry preferred
Ability to establish priorities and multi-task
Proficient in Microsoft Office, primarily Excel, Word, and Outlook

Allstate Benefits Customer Service Supervisor Resume Examples & Samples

4 + years of call center experience required with at least 1years of supervisory/team leader experience of a staff of at least 5 employees
3+ years experience in the life and health insurance industry, preferred
Bachelor’s Degree and or business equivalent experience
Extensive working knowledge of and be able to locate information in and/or produce work in multiple computer applications including but not limited to Life 70; Microsoft Office; AWD; CSRT; Genelco/HCMS/ClaimBrain; Metaviewer
Serves as a subject matter expert and can consult on complex issues within their discipline(s) from both an internal and external perspective
Demonstrate competency in the majority of management functions with minimal guidance or direction
Demonstrates the ability to be a strategic thinker, who routinely creates and executes process improvements
Ability to lead, coach and develop team members
Intermediate to Advanced skills in Microsoft Office, primarily Excel and Word
Excellent written, oral, listening and presentation skills
Good project management and organizational skills
Ability to align team performance for customer focus and success
Leveraging Diversity and Conflict Management skills

Allstate Benefits Resume Examples & Samples

Handle telephone inquiries from NY policyholders, brokers, and employer groups
Resolve payment discrepancy reports
Ensure deadlines are met
Provide training as needed
Research and fulfill customer requests related to billing questions
Process refund checks and reallocating premium as necessary
Process policy transactions for withdrawn or declined policies, cancellations, billing changes
Clear premium suspense items
Handle policy over loans
Assist with operational efficiency projects
Assist the Team Leader with special projects
Determine appropriate issues to escalate to management
Continuously build skills and knowledge by receiving coaching and feedback and participate in ongoing training
Experience in a general office environment
3 Years customer service experience
Insurance industry background a plus
Working knowledge of Microsoft Office, primarily Word and Excel
Life70 mainframe processing experience a plus
Understanding of Benefit Administration’s business area processes
High school diploma
Ability to multitask with advanced organizational skills
Ability to utilize established practices while making informed independent decisions
Excellent interpersonal, written and verbal communication skills

Allstate Benefits Senior Associate Resume Examples & Samples

Resolving policy discrepancies; preparing and communicating reconciliation reports to employers
Building and maintaining relationships with employers, brokers and regional offices, with a focus on employer groups $100,000 - $250,000
Provide support for team members when needed
Managing suspense account entries using established standards
Provide suggestions for process improvement
Continuously build skills and knowledge by receiving coaching and feedback and participating in ongoing training
Function effectively and collaboratively in a team environment

Allstate Benefits Resume Examples & Samples

Coach and develop staff with minimal guidance or direction
Articulate departmental goals and the relationship to team and individual goals
Regularly publish Team and Department performance results to stated goals
Develop a plan to effectively hold Customer Service Specialists accountable to scorecard performance
Oversee and address complex customer issues
Answer customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner
Provide training to team members and guide reps on specific steps of the research process of a particular case or issue
Monitor calls and provide coaching sessions
Lead new hire training as needed
Initiate recommendations for training as well as look for constructive and creative ways to improve team performance
Represent the Customer Care Center on projects, initiatives or testing as needed
Take calls during high call volume
All other duties as assigned
4 + years of call center experience required with at least 2 years of supervisory/team leader experience of a staff of at least 5 employees
3+ years experience in the life and health insurance industry, preferred
Bachelor’s Degree and or business equivalent experience
Bilingual (Spanish) preferred (but not required)
Extensive working knowledge of and be able to locate information in and/or produce work in multiple computer applications including but not limited to Life 70; Microsoft Office; AWD; CSRT; Genelco/HCMS/ClaimBrain; Metaviewer
Serves as a subject matter expert and can consult on complex issues within their discipline(s) from both an internal and external perspective
Demonstrate competency in the majority of management functions with minimal guidance or direction
Demonstrates the ability to be a strategic thinker, who routinely creates and executes process improvements
Ability to lead, coach and develop team members
Intermediate to Advanced skills in Microsoft Office, primarily Excel and Word
Excellent written, oral, listening and presentation skills
Good project management and organizational skills
Ability to align team performance for customer focus and success
Leveraging Diversity and Conflict Management skills

Allstate Benefits Claims Senior Associate Resume Examples & Samples

A Sr. Associate is responsible for analyzing, processing, researching, adjusting and adjudicating claims which will result in a payment or non payment of a claim with minimal guidance from the medical team or leadership team
Sr. Associates review insurance policies, the claim form and supporting documentation to make sure that all of the information is correct. They determine whether the claims are covered under the policies issued to that policyholder
Ability to interpret and apply laws, rules and regulations
Verbal/written telephone communication skills
Basic individual claim authorization

Allstate Benefits Resume Examples & Samples

Complete basic transactional requests as directed by customer or policy provisions
Resolve basic questions or issues related to the disbursement of policy values
Demonstrate accuracy in processing financial transactions and/or basic changes to customer policies based on information provided
Verify transactions were accurately processed and provide written confirmation to customers
Show interest & empathy for customer’s needs and send grammatically & error free customer correspondence
Actively listen to customer issues or questions when appropriate
Demonstrate accuracy in documenting policy files in AWD and complete research in AWD & CSR in order to handle customer requests or inquiries
1-2 years customer service experience
High School Diploma or equivalent
Basic knowledge of AB Life & Health products preferred
Understanding of basic accounting skills
Excellent listening and communications skills (both oral and written)
Basic PC aptitude including proficiency in keyboard skills
Working knowledge of and be able to locate information in and/or produce work in multiple computer applications but not limited to Life 70; Microsoft Office; AWD. CSRT; EnCorr; Metaviewer
Complete duties as required by management

Allstate Benefits Resume Examples & Samples

This position reports to the Lead Field Sales Coordinator
Contact agents about upcoming case anniversaries for re-enrollments
Discuss adding additional products, increasing premiums and offering better customer service. Provide feedback on changes in the marketplace
Provide assistance to agents with product knowledge, training, competitive info, sales tips, etc. Assist agents with AB Agent Website navigation, as well as assist with electronic illustration and enrollment system navigation. Help region drive electronic sales
License and Contract Agents
The principal areas of concentration include: assisting in the solicitation of new producers through various methods, preparing proposals and quotes, marketing materials, coordinating agent training process and creating/implementing strategies for achieving regional production goals
Supports agents activities including client services and claims
Help drive production
Assist with agent/broker re-enrollment of payroll groups
Above average Microsoft Word, Excel, Power Point skills
At least 1+ years of insurance experience; health and workplace insurance experience is strongly preferred
Candidates with employee benefit knowledge are a plus
Sales, communication and relationship building skills; above average communicator with superior organizational skills
Professional designations such as CLU and ChFC are desirable
College degree preferred
Ability to maintain positive working relationships with key Home Office operating departments
Insurance/employee benefits background a plus

Allstate Benefits Administration Anlst Resume Examples & Samples

Resolving policy discrepancies; preparing and communicating reconciliation reports to employers
Building and maintaining relationships with employers, brokers and regional offices, with a focus on employer groups over $250,000
Research, analyze and respond to customer requests, both verbal and written, including reallocation of premiums and refund checks
Managing suspense account entries using established standards
Provide suggestions for innovation and process improvement
Manage projects and deliver accurate results
Assign discrepancies and outstanding suspense to team members; track progress and report results
College degree or equivalent experience in office environment, preferably insurance
Advanced level of understanding of Benefit Administration’s business area processes
Utilize multiple systems to obtain data for research
Demonstrate innovation and process improvement skill set
Excellent verbal and written communication skills and organizational skills

Allstate Benefits Workforce Management Analyst Resume Examples & Samples

Provide staffing recommendations based on consistent and accurate analysis of historical data
Effectively allocate resources based on call type and customer specifications
Provide staffing models to fully support meeting service level goals
Prepare trend analysis to identify and anticipate call volume fluctuations
Adjust staffing levels to cover peak volumes
Identify and react quickly to immediate representative needs for appropriate skill coverage
Identify and implement process improvement opportunities
3 to 5 years operation/administrative experience with Avaya CMS, Verint WFM applications
1-2 years report analysis experience with high proficiency in Microsoft Excel required
2 years of customer service experience, specifically in a call center environment
Excellent customer service skills and verbal/written communication skills
Strong analytical and organizational skills required
Proficient Microsoft knowledge (with emphasis in Excel) and strong computer skills are required

Allstate Benefits Resume Examples & Samples

A Sr. Associate is responsible for analyzing, processing, researching, adjusting and adjudicating claims which will result in a payment or non-payment of a claim with minimal guidance from the medical team or leadership team
Sr. Associates review insurance policies, the claim form and supporting documentation to make sure that all of the information is correct. They determine whether the claims are covered under the policies issued to that policyholder
Sr. Associates assist in identifying, investigating and reporting fraudulent claim activity to our internal fraud unit
Sr. Associates are required to provide the insured with correspondence that is clear, concise and meets state regulations in relation to the decision they made on the claim processed
Ability to work in a fast paced/deadline driven environment
Ability to work independently or in a team oriented environment
Ability to interpret and apply laws, rules and regulations
Basic policy coverage and insurance regulation knowledge
Verbal/written telephone communication skills
Attend training sessions as a participant
Basic individual claim authorization
Ability to prioritize and handle multiple tasks

Allstate Benefits Administration Senior Associate Resume Examples & Samples

Document and execute processes with minimal supervision
Advanced level of understanding of Benefit Administration’s business area processes
Detailed understanding of multiple systems to access data

Allstate Benefits Premium Processing Senior Associate Resume Examples & Samples

At least one year experience as an Allstate Benefits Premium Processing Associate III
Successful completion of Premium Processing Level 3 certification (EasyBill processing)
3 years Customer Service experience
Insurance industry background a plus
Working knowledge of Microsoft Office, primarily Word and Excel
Ability to multitask with advanced organizational skills

Allstate Benefits Resume Examples & Samples

Meet or exceed daily production of 30 health and basic life policy changes
Performs basic risk assessment
Provides customer service, internally and externally, via telephone, e-mail or written communication
Provides Life-70 support to internal customers, Premium Administration and Customer Support Services, by manually reinstating via Life-70, policies terminated on the Policy Master Record
Must become familiar with all Group and Individual Health and Life policy contracts
Must be able to run product Illustrations
Reverse and apply premium payments
Utilize reports to manage volume by date, prioritize and handle aged work items
High School Diploma or Equivalent
2+ years experience in the Insurance Industry
Strong Analytical Skills
Ability to Problem Solve
Must be able to Multi-Task
Excellent Written and Verbal Skills
Basic Accounting Skills
Microsoft Office Skills

Allstate Benefits Resume Examples & Samples

Meet or exceed daily production of 12 health policy changes and 40 duplicate policies
Perform basic underwriting
Provide customer service, internally and externally, via telephone, e-mail or written communication
Must become familiar with all Group and Individual Health policy contracts
Assemble policy print
Handle the PCU e-mail address by assessing if changes or other and forwarding to the appropriate area
Utilize reports to manage work items and determine accuracy of policy print
Some Microsoft Word Office Skills

Allstate Benefits Administration Analyst Resume Examples & Samples

Building and maintaining relationships with employers, brokers and regional offices, with a focus on employer groups over $250,000
Provide training and support for team members
Research, analyze and respond to customer requests, both verbal and written, including reallocation of premiums and refund checks
Managing suspense account entries using established standards
Provide suggestions for innovation and process improvement
Document and execute complex processes with minimal supervision
Manage projects and deliver accurate results
Assign discrepancies and outstanding suspense to team members; track progress and report results
Function effectively and collaboratively in a team environment
College degree or equivalent experience in office environment, preferably insurance preferred
Advanced level of understanding of Benefits Administration’s business area processes
Utilize multiple systems to obtain data for research
Demonstrate innovation and process improvement skill set
Excellent verbal and written communication skills and organizational skills

Policy Change Team Lead-allstate Benefits Resume Examples & Samples

Oversees and evaluates individual contributors to ensure department goals are met
Applies functional knowledge to enhance team standards and business goals
Coordinates the workflow and quality processes of the unit
Ensures team functions are performing successfully
Coach and develop personnel
Create, Document, and Perform employee reviews and evaluations
Partners with other departments such as National Accounts, Claims, and Billing regarding changes and support
Coordinate with IT to identify and resolve processing issues and improve current programs
Subject Matter Expert to internal and external customers
Maintain positive working relationships with employer groups, brokers and customers
Makes recommendations for process improvements and cost saving opportunities
3 years experience in management
3 years of experience in customer service, insurance preferred
2 years Life70 mainframe processing experience or equivalent preferred
Demonstrate competency in management functions
Strategic thinker, who creates and executes process improvements,
Ability to develop team members
Proficient in Microsoft Office, primarily Excel and Word
Technical professional knowledge and skills