Analyst, Business Support Resume Samples
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Analyst, Business Support Resume Samples
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GK
G Kunde
Green
Kunde
14369 Yvette Wells
Phoenix
AZ
+1 (555) 961 0262
14369 Yvette Wells
Phoenix
AZ
Phone
p
+1 (555) 961 0262
Experience
Experience
Philadelphia, PA
Analyst, Business Support Analytics
Philadelphia, PA
Bradtke-Stoltenberg
Philadelphia, PA
Analyst, Business Support Analytics
- Partners with Collections Leadership with establishing and attaining performance goals
- Provides user feedback to management and helps influence future systems enhancements
- May create and maintain compliance reports that identify discrepancies within the Company's billing systems
- May provide guidance and direction on complex HRIS transactions
- Creates and maintains multiple operational reporting tools and system processes, including audits and processing of vendor invoices
- Ensures accuracy of data through partnerships with team members. Provides day-to-day validation and spot checks
- Provides weekly, monthly, and annual reports showing delinquency trends and analyzing field collection results
Boston, MA
Analyst, Business Support & Analytics
Boston, MA
Ebert-Johnston
Boston, MA
Analyst, Business Support & Analytics
- Provides weekly, monthly, and annual reports. Provides special reports and analyses to support the business as necessary
- Supports efforts to maintain accurate master data. Extracts data and provides analysis of master and transactional data
- Conduct regular audits to ensure data integrity
- Creates and maintains multiple operational reporting tools
- Provides analytical support of actual results against budget and feasibility of proposed business strategies
- Consolidates data reports and delivers to help drive data-based strategic decision making
- Provides analysis prior to and following any recommended changes
present
Detroit, MI
Icg-cadd-business Support Unit Analyst
Detroit, MI
Dietrich-Hoeger
present
Detroit, MI
Icg-cadd-business Support Unit Analyst
present
- Develop strong working relationships with the RM to support business
- Address feedback from SCM to ensure continuous performance improvement
- Report workflow progress to supervisor
- Validate the information within the KYC Record and CIP document to ensure complete and accurate (Company/Entity Formation, Ownership, Management, Market Reputation etc.)
- Act as the country coordinator (or participate actively when the SCM is the country coordinator – a) coordinate periodic country calls; b) liaise with compliance; c) be the primary contact for country management for KYC related matters
- KYC Record “maker” and responsible for ensuring the highest level of KYC Record quality
- Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Tennessee
Bachelor’s Degree in Business
Skills
Skills
- Deep understanding of Retail math and seasonal planning process, including familiarity with Dillard’s-specific processes, including managing the Timberland OTB each season
- Familiarity with the Dillard’s computer systems
- An ideal candidate might be an ex-buyer from Dillard’s
- Strong computer skills, to include Excel, Power Point, Word and Outlook
- Strong written and verbal communication skills
- Ability to analyze retail sales data and draw appropriate conclusions to support recommended actions, and the ability to create summary reports to be shared with management on a regular basis
- Ability to work independently, without direct, daily supervision
- 1-3 years of experience with SQL and Excel
- Strong quantitative analysis skills and proficiency in statistical analysis, quantitative methods, computational math, and probability distributions
- Strong ability to work independently and with other team, staff and management
15 Analyst, Business Support resume templates
Read our complete resume writing guides
1
CFO Support Business Analyst Resume Examples & Samples
- Providing business specifications and coordinating the implementation of change requests and testing activities for the supported applications
- Working closely with senior management to define project targets and updating on status, progress, costs and risks
- Preparing presentations, business analyses, figures and reports on projects for senior management
- Collaborating with controllers, IT and GMIS production desk
- Sharing business knowledge across all parties (incl. clients, senior management)
2
Senior Business Analyst Bta Business Apps Support Resume Examples & Samples
- Lead the Project to Support Transition for SFDC Projects
- Responsible for business process understanding of CRM and PRM modules
- Manage relationships with multiple business teams for new solution features and technical support
- Internal client liaison, managing project and CR requests as per priority
- Perform gap analysis: as is vs. to be
- Participate in end to end implementation planning including project management, issue management, communication and change management
- Work with business counterparts to identify demand / needs and prioritize
- Work cross-functionally with other teams for resolving issues
- Ensure deliverables are prepared to satisfy the project requirements
- Prepare Test Scripts and use cases for the Business team to test the functionality developed
- Develop, document and maintain CRM/PRM SOP (Standard Operating Procedures) to train SFDC support Team
- Willing to work on the support cases hands-on, to get a good understanding of the support process & issues
- Drive War Room for Project Launches
3
Senior Business Analyst Bta Business Apps Support Resume Examples & Samples
- The Senior Business Analyst should be able to engage with stakeholders at all levels, to proactively understand business issues, and define solutions in consultation with cross-functional team
- Participate in end to end implementation planning including project Management, issue Management, communication and change Management
- Create Knowledge artifacts for all Unique type of scenarios encountered
- Support global business users (via cases) with, SAP / HANA application and the relevant integrations applications
- Work with the business user to understand the problem, and resolve quickly to maintain the support SLA
- Work with IT to address system bugs and develop workaround solution
- Develop test cases and complete user testing, as required
- Responsible for business process understanding of SAP HANA from a Pricing Analytics standpoint
- Develop, document and maintain SOP (Standard Operating Procedures) for support Team
4
Senior Business Requirements Analyst Partner Agency Support Resume Examples & Samples
- Conduct business process analysis sessions with a variety of stakeholders holding different organizational roles (to include senior level managers) in identifying their business needs from the grant management system and business process perspectives
- Work directly with Senior Grants Management Officials from partner agencies to determine their needs, and propose solutions within the client’s Grants Management System that meet those needs. Solutions could include, but not be limited to, any required modifications to the client’s system
- Lead and conduct fit/gap analyses that understand the partner’s business process, identify areas of service delivery that can be provided by the client agency, and areas where the services can be modified or expanded to fulfil the business areas that cannot currently be supported
- Analyze and determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats
- Conduct needs assessment where appropriate by collecting information pertaining to work procedures, workflow, reports, and other customer business needs
- Document partner business process and requirements, and create workflow and process diagrams to support customer business needs
- Oversee service delivery for existing partners, tracking and ensuring critical end-user issues or concerns are addressed appropriately, and with a consistent high level of responsiveness and customer service
- Bachelor’s Degree or higher
- 8+ years’ experience with, and understanding of, federal government grants management policies, regulations, processes and procedures across federal departments and agencies
- 8+ years’ of experience interfacing directly with senior level management across various federal departments
- 8+ years’ experience and ability to converse on grants business and system requirements, lead fit-gap analysis sessions covering the grants management life cycle with various level of representation across Grants, Program and Financial Management offices within Federal Agencies, and the ability to advocate for partner needs
- 5+ years’ experience working within large scale enterprise software development projects that utilize various SDLCs to include requirements management, technical design, development standards, and presentations to stakeholders
- 5+ years’ experience in engaging in business process analysis, understanding the customer’s business process requirements, and capable of translating those business requirements into business and technical documentation and specifications
- 5+ years’ experience working with software development and helpdesk support teams to resolve issues, implement solutions and improve the delivery of services
- Strong conceptual, analytical, and problem solving skills with the ability to put partners’ needs first when advising and delivering services and solutions
- Excellent verbal and written communication skills, negotiation skills, and the ability to explain grants management policies, procedures, and technical information clearly and accurately
- Extremely comfortable in a fast-paced environment that requires excellent time management, ability to multi-task, and prioritize effectively
- Strong interpersonal and customer service skills, with demonstrated confidence working with and interfacing with clients across many different federal organizations
- Team player, self-motivated and able to work with minimal supervision
- Ability to effectively communicate with technical and non-technical stakeholders
- Exceptionally strong organizational and planning skills with the ability to recognize, prioritize, track, and resolve multiple ongoing issues
- Strong business analysis background; experience in translating clients’ business requirements into business and technical documentation and specifications
5
Sap Hana & Business Objects Support Analyst Resume Examples & Samples
- Work on functional/technical problem identification and resolution, including responding to off-shift and weekend support calls with urgency
- Support SAP HANA & Business Objects system maintenance (configuration, master data), system testing and cutover activities as required
- Based on nature of incidents & issue
- Consult with Solution Leads or Functional Analyst to identify root cause of the incident
- Analyze, investigate and resolve SAP HANA and Business Objects incident reported
- Develop/update detailed technical design specifications for SAP HANA & Business Objects
- Providing support and participate in Functional Unit Test (create test scenarios, test data, actual results) required to validate solution meeting documented business requirements
- Strong ability to work independently and manage one’s time, as well as be a collaborative team member
- Strong ability to identify, interpret and evaluate user and system requirements
- Able to work outside of first shift, including evenings, weekends, holidays, extended hours, and on-call rotations
- At least 3 years minimum hands-on experience in SAP HANA and Business Objects suites of reporting tools like Web Intelligence and etc
- Experience performing prototyping, functional configuration, and developing functional specifications for SAP Business Objects Reports
- Experience creating SAP customer notes messages in Service MarketPlace
- Bachelor's degree in computer science; or computer engineering; or equivalent IT related degree required
- 3-6 years progressive job related experience required
- Familiar with SAP tables and SAP functional modules is an added advantage
- ABAP experience
- Experience supporting other SAP modules
6
Fleet Support Technologies Software Business Analyst Resume Examples & Samples
- Interact with internal and external customers to generate business/technical requirements
- Manage technical, cost, and schedule performance for multiple programs/projects
- Manage supplier development efforts
- Prepare design concepts, requirements specifications, test plans, test cases, test reports
- Support new business development initiatives
- Lead and participate in continuous product-improvement initiatives
- Manage IETM build process, build environment, and documentation
7
Analyst, Business Support Analytics Resume Examples & Samples
- Provides weekly, monthly, and annual reports showing delinquency trends and analyzing field collection results
- Creates and maintains multiple operational reporting tools and system processes, including audits and processing of vendor invoices
- Partners with Collections Leadership with establishing and attaining performance goals
- Responsible for forecasting expenses related to Field Collections expenditures
- Other duties as assigned pertaining to local Financial and Capital operations
- Weekly ride a longs with Field Collections reps to distributed best practices
8
Business Support Group Analyst Resume Examples & Samples
- Provide accurate, thorough answers to customer inquiries using knowledge of Citi Global Operating Model suite of products, productivity tools and internal resources to ensure internal customers can deliver accurate accounting data to end users of Citi reporting information
- Provide expertise on issues as they may arise
- Report and track defects to vendors
- Provide work-around solutions where necessary
- Perform root cause analysis, document findings, and create Frequently Asked Questions documentation
- Meet Service Level agreement on application set up
- Prefer previous customer support and/or training experience in the areas of software or computer training
- Ability to research data issues via GUI and database tables
- Hedge or Mutual Fund accounting background required
- Demonstrated knowledge of general ledger accounting
- Demonstrated knowledge of fund accounting, NAV generation, pricing, corporate actions and fixed income securities
- Demonstrated knowledge of fund conversion and set up
- Knowledge of shareholder participant plan accounting a plus
- Demonstrated proficiency with Geneva application or similar accounting platform
- Experience with Frontier or similar reconciliation platform
- Familiarity with researching issues using tools such as Bloomberg or the internet
- Strong oral and written communication and interpersonal skills as well as excellent organizational, analytical, and technical skills
- Demonstrated ability to interface with employees and customers with a high degree of tact and diplomacy
- Ability to comprehend technical documentation
- Ability to multi-task and be sensitive to time-critical daily deliverable deadlines
- Detail-oriented with the ability to work independently through the entire life-cycle of a problem; by providing analysis, solution and root cause
9
Business Analyst & CCO Support Resume Examples & Samples
- Country Strategy Plan and Budget
- Work with the business heads to help define the strategy and put together the financial budget
- Support in identifying opportunities and risks. Translate the needs of the businesses into financial asks
- Strategic Business Reviews
- Support the regular review of the business strategy with the Business Heads in country as well as the Regional Senior Management of Products and Functions
- Preparation of monthly (e.g. Country Coordination Committee - CCC) and quarterly reviews with senior management along with ad hoc target market, client, product and strategic reviews
- Strategic Cost Management
- Work with the businesses and support functions to review strategy with a view to identifying optimisation and investment Opportunities
- Coordinate and track in country initiatives
- Recent graduate with either internship or up to 18 months’ work experience in the financial industry
- Experience of analysing financial data and financial modelling would be preferred
- Ability to work efficiently within a team environments and as an individual contributor
- Strong communication skills (both written & verbal); Ability to communicate confidently will staff across grade levels
- Ability to present information in a clear, creative and persuasive manner
- Ability to efficiently plan and organise workload from various sources within tight deadlines
- Fluent in English (written/verbal); German an advantage
- Analytical and numerate - Assimilating new information quickly
- Produce high quality work with strong attention to detail
- High self-discipline
- Successful candidates will usually have obtained a degree or equivalent in economics or business administration. Candidates who do not match this profile will not be automatically excluded from consideration
- For work permit reasons, only EU & EFTA citizens can be considered for this role
10
Analyst, Business Support & Analysis Resume Examples & Samples
- Provides reports and analysis of Key Performance and Productivity Indicators for several departments to various levels of leadership; this is to communicate performance results as well as maximize resources and improve operational efficiencies. Key areas include, but are not limited to: Sales Performance, Customer Loyalty, Sales Order Acceptance and Scheduling, Shrinkage, and AHT
- Assists in financial processes including month-end reporting, budgeting and forecasting; includes accruals and variance explanations
- Evaluates information gathered from multiple internal sources, reconciles conflicts, decomposes high-level information into details relevant to the target audience, and aligns audience requests with operational needs
- Evaluates and assists in implementation of new methods and techniques for operational improvement based on the identification of organizational strengths and weaknesses
- Creates and/or maintains crucial relationships/partnerships between various departments within the organization to maximize operational effectiveness
11
Analyst, Business Support Resume Examples & Samples
- Deep understanding of Retail math and seasonal planning process, including familiarity with Dillard’s-specific processes, including managing the Timberland OTB each season
- Familiarity with the Dillard’s computer systems
- An ideal candidate might be an ex-buyer from Dillard’s
- Strong computer skills, to include Excel, Power Point, Word and Outlook
- Ability to analyze retail sales data and draw appropriate conclusions to support recommended actions, and the ability to create summary reports to be shared with management on a regular basis
- Ability to work independently, without direct, daily supervision
12
Business Information & Support Analyst Resume Examples & Samples
- Development Integrity: build new/materially changed content which can be executed as written, per established requirements
- Establish priorities, timelines for development to completion
- Stakeholder/SME engagement and confirmation of scope and requirement to reference folio, operating instructions or policy as applicable
- Stakeholder/SME engagement and confirmation of analytics developed (samples/network review)
- Manage Team Sharepoint Site
- Adhere to documented review/approve requirements from initiation through final syndication
- Adhere and contribute to development &/or sustainment of team processes, procedures and standards, templates, QA etc to ensure development is consistent and complies with the over-arching Key Requirements - they must withstand scrutiny from stakeholders on all lines of Defence and regulators
- Actively provide and obtain cross-skilling between the like – roles on the team to create redundancy (back up) and drive consistency in adherence to Key Requirements
- Support Program Design and Infrastructure including i.) SQL ii) Analytic archive and retention iii) new technology/software
- Engage in projects and initiatives contributing to improved efficiency & effectiveness of the RCM program
13
Gcg-consumer Business Support Unit Analyst Resume Examples & Samples
- Conducts research on account or customer, post on-boarding process and liaise with the client/bankers during periodic reviews
- Ensure completion and timely closure of cases through AML systems
- Support in SPF monitoring and AML review for the branches
- Other AML related functions
- Minimum 2 or 3 years relevant experience in Consumer Banking
- Basic knowledge of retail business and AML/KYC
- Diploma or Degree holder
- Proficient in Microsoft Word, PowerPoint and Excel
14
Business Intelligence Support Analyst Resume Examples & Samples
- Undergraduate Degree preferably in Computer Information Systems
- 3+ Yrs experience in Finance/Banking
- 2+ Yrs RBC experience including data warehousing and production support
- 2+ Yrs working with BI Products And Services
15
Analyst Business Support & Analytics Resume Examples & Samples
- May prepare reports to be used by other departments to correct billing issues
- Ability to change direction quickly based on data analysis
- Ability to proactively seeking clarification of requirements and direction; take responsibility when needed
16
Analyst, Business Support & Analytics Resume Examples & Samples
- Provides analytical support of actual results against budget and feasibility of proposed business strategies
- May create and maintain compliance reports that identify discrepancies within the Company's billing systems
- May provide guidance and direction on complex HRIS transactions
- Have a broad understanding and experience with real-time analytics and business intelligent platforms such as Tableau Software
- Ability to work with SQL databases and several programming languages and statistical software packages such as R, Java,SAS or SPSS to develop new insights from the available data
- Strong interpersonal, oral and written communication and presentation skills
- Ability to communicate complex findings and ideas in plain language
- Enjoy discovering and solving problems; Be able to perform A/B testing based on different hypotheses to directly and indirectly impact different Key Performance Indicators
- Ability to work in stressful situation when insights in (new) data sets is required quickly
17
Analyst, Business Support & Analytics Resume Examples & Samples
- Identifies issues, analyzes available data and information, and recommends changes to senior leadership
- Creates and maintains multiple operational reports
- Creates and maintains reporting documents that identifies key risks to Comcast business units
- Ensures accuracy and validation of data through partnerships with team members
- Continue to facilitate and track the innovation ideation life cycle across EPS and Comcast
- Help develop communication strategies and metric management for the innovation program
- Develop ideation council reports for senior leaders across Comcast business units
- Review innovative ideas and find the appropriate organization to partner with from a business standpoint
- Education Level-Bachelor's Degree or Equivalent
- Years of Experience-Generally requires 2-5 years related experience
- Possesses project management, business management, and strategy skills
- Possess strong communication and presentation skills
18
Risk Analyst, Business Support Resume Examples & Samples
- Provides governance over data quality (i.e., consistent, accurate, and correct presentation of data, sharing the information as appropriate, ensuring information is managed throughout its entire life-cycle, etc.)
- Monitors compliance against enterprise and regulatory data quality standards, principles, and metrics
- Contributes to developing, documenting and maintaining data quality goals and standards
- Reports to management on the progress of data quality improvement initiatives and helps resolve data quality problems through appropriate process and technology design strategies, as well as error detection and correction tests and procedures
- Recommends enhancements to technology, as well as data acquisition processes, to improve data quality
- Provides subject matter expertise working with the business to achieve understanding and agreement relative to data governance strategies, standards, and metrics
- High level understanding of regulatory and business practices around data stewardship and information management
- Knowledge of data manipulation tools and analysis techniques
- Experience with design, development, testing and implementation of system enhancements, information generation, data analysis and process improvements
- Microsoft Excel and Access (Expert)
- Research and problem solving skills (In depth)
- Analytical thinking (In depth)
- Database Management (In depth)
- Written and oral communication skills (Strong)
- Negotiation (Working)
19
Business Analyst, Merchant Support Resume Examples & Samples
- Manage reoccurring reporting and be willing and able to deliver on short turn-around ad-hoc reporting requests
- Use strategic thinking to see the big picture, integrating disparate pieces of information (e.g., reports, scorecards) synthesizing findings and making broad business recommendations
- Provide consultative support to other end users of our reporting applications, both historical and real-time, as needed
- Navigate an environment of rapid change and ambiguity with the ability to make decisions while understanding the risk
- Provide ongoing direction and analysis of trends and opportunities to improve customer experience
- Maintain current knowledge of business systems and reporting technologies
- Manage and balance multiple projects simultaneously while communicating with stakeholders and meeting expected deliverables
- 2+ years of report development experience with an Enterprise Business Intelligence platform. Familiarity with OBIEE (Oracle Business Intelligence) and Tableau is preferred but not required. Other experience with systems such as Microstrategy or SAP is also favorable
- 2+ years of related analytical experience, including experience in a customer support environment
- Experience with SQL querying, understanding of database structures, Excel pivot tables, and report design
- Bachelor's degree in Business or analytical field is required
20
Gcg-consumer Business Support Unit Senior Analyst Resume Examples & Samples
- Perform Quality review and authorize AML cases – CDD
- Escalation of suspicious account activity
- Supporting branches in ARCA retrieval and Checker for Citi screening
- Continuously seek process improvement to enhance efficiency of the AML system and involve in UAT
- Good judgment and analytical skills
21
Business Analyst, Control & Support Resume Examples & Samples
- Expertise in a Global Markets operations, assurance, analyst or support role, working with a globally distributed team
- Strong analytical skills with sound knowledge of global markets products, operations and transaction processing with particular emphasis the trade lifecycle
- Excellent Relationship management Skills
- Strong people skills with the ability to deal with problems, resolve conflict and develop/guide staff in a multi-campus team orientated environment
- Experience working to deliver regulatory and audit requirements, within short timeframes
- Experience working with core Global Markets systems such as Murex and WallStreet including trade and post-trade systems will be an advantage
22
Icg-cadd-business Support Unit Analyst Resume Examples & Samples
- Validate the information within the KYC Record and CIP document to ensure complete and accurate (Company/Entity Formation, Ownership, Management, Market Reputation etc.)
- Complete KYC Record incorporating local regulatory requirements/Global BSU Standards
- Take responsibility for KYC Record and associated documentation completion from initiation to approval
- Highlight any discrepancies to Senior Case Managers
- Escalate any negative news and high risk cases to RM/AML Compliance department
- Assist in departmental projects as required Person Specification
- 1–3 years’ experience in banking, finance or law
- University degree in Law, Business/Finance, Math, Economics
23
Senior Analyst, Business Support & Analytic Resume Examples & Samples
- Assists with invoice audit process as needed
- Provides escalation support for partner data issues
- Tracks expenses on budget processes being managed by the National VM team
- Coordinates with VM process improvement team on initiatives to drive the customer experience and reduce OSP downtime
24
Cib-bco-business Control Support Analyst Resume Examples & Samples
- RCSA (Risk and Control Self Assessment):Maintain structural and related data includingmanagement of business hierarchy changes,Cross LOB Consistency reviews, RCSA Calibration exercises, PARCs (Process Activity, Risk and Control), Inherent Risk Weightings, Control Ratings, Business Guidance and Procedures and issue/action plan linkages. Represent the BCO team at CIB RCSA governance meetings and manage all BAU requests. Ensure CIB/Corporate RCSA standards are complied with
- Other:Operational Risk System Recertification and Adhoc risk / control data management requests
- Key focus on attention to detail
- Strong set of problem solving and re-engineering skills
- Clear and concise in verbal and written communication
- High level of motivation and diligence
- Exceptional organizational and follow-up skills
25
Cib-f&bm Business Support Management Analyst Sao Paulo Resume Examples & Samples
- Management of on/off boarding process and verification
- Provision of technology hardware, applications and market data
- Space planning: maintenance of floor plans, move management, physical access to floors
- Development of Business Resiliency Plans
- Controls: Physical Access to floors, Consecutive Leave Tracking, Recertification of applications
- Participate in and, at times, help lead strategic initiatives and ad hoc projects within Business Support Management
- Additional job scope includes providing guidance and support and driving the agenda to ensure that effective business and process controls are maintained consistently across all businesses
- Fluent in English, Spanish and/or Portuguese is a plus
- Strong and independent problem solving skills
- Customer service / Client facing experience is helpful
- Focus on Controls and mitigating Risk factors
- Knowledge of Microsoft Office (Excel, Word, and Powerpoint)
- Excellent relationship building skills with the ability to listen well and influence others
- Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure
- A self-starter who is organized and consistently meets deliverables
26
Analyst, Business Support & Analytics Resume Examples & Samples
- Works closely with organization leaders to understand processes, procedures, business concerns, and reporting/analysis needs
- Critically evaluates information gathered from multiple internal sources, reconcile conflicts, decompose high-level information into details relevant to the target audience, and align audience requests with operational needs
- Provides reports and analysis of Productivity Indicators with related departments to maximize resources and improve operational efficiencies to various levels of leadership. Key areas include, but are not limited to: Shrinkage (Overall and Unaccounted) and AHT (ACW, Hold, and Talk Time)
- Provides reports and analysis of Key Performance Indicators and other operational metrics on a routine basis
- Evaluates and implements new methods and techniques for operational improvement based on the identification of organizational strengths and weaknesses
- Drives innovative and creative approaches to problem solving, resulting in quality deliverables which support the overall COE and corporate business strategy
- Presents complex and technical details clearly and succinctly across a variety of communication settings, and adjusts communication style to the audience by translating and articulating high level concepts to various groups
27
Sales Support Business Analyst Resume Examples & Samples
- Develop and maintain online tracking for all pricing requests, amendments, terminations, and escalated PUC issues
- Provide additional bandwidth for pricing support team during peak volume
- Serve as Siebel & CCS subject matter expert
- Liaison with Regulatory, Account Management, Simply Smart, Segment Marketing, and C&I Ops
- Coordinate with key stakeholders to resolve customer issues and PUC complaints
- Represent Sales and Contracting Support as a key stakeholder in developing the Vendor Portal
- Develop and manage daily reporting to support Sales and Contracting Support’s pipeline management
- Manage process improvement and new sales capability projects
- Back up for Sales and Contracting Support Supervisor
- Consult with vendors to identify and implement process improvements
- Manage special projects assigned to the team
- Effectively interface with a wide variety of people both internal and external to ensure delivery of information and analysis that supports the business strategy
- Provide analytical and technical support to Mass Sales teams for analysis of internal business processes and system capabilities to improve accuracy and efficiency related to completion of global issues
- Identify and document technical system and process requirements for improved operational efficiencies
- Prepare spreadsheets, graphics, and word documents as required for reporting, analysis, documentation, and presentations
- Act as subject matter expert for area of responsibility
28
Business Intelligence Support Analyst Resume Examples & Samples
- Helping design and implement a data warehouse strategy to provide our analysts with the tools, data, and support they need to provide analysis of our data sets
- Reacting to ad hoc requests for data, delivering a service to the customer which can include the analysis of data, its quality or relevance
- Interrogating group databases to extract data that is required by the business
- Reviewing data queries and delivery channels to identify opportunities to improve efficiency in the delivery of data
29
Senior Analyst, Business Support Resume Examples & Samples
- Problem and root cause analysis - includes information gathering to understand business need and process mapping fundamentals structured problem solving skills
- Ability to identify information gaps, source solutions, and develop reporting using MS Office tools. (Must be highly proficient in MS Excel and Visual Basic (VBA) with at least three years’ experience creating reporting in those tools, including macros and pivot tables.)
- Must also be able to analyze, package and present results to a variety of audiences from front line representatives to executive leadership, including appropriate presentation skills and MS PowerPoint proficiency (at least 3 years’ experience)
- Expertise in cross-functional partnerships and strong communication skills in multiple methods and for multiple audiences
30
Payment Support Business Systems Analyst Resume Examples & Samples
- Formulates/defines specifications for operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs
- Analyzes and evaluates existing or proposed systems and devises computer programs, systems and related procedures to process data
- Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution
- Prepares program specifications and diagrams and develops coding logic flowcharts
- Encodes, tests, debugs and installs the operating programs and procedures in coordination with computer operations and user departments
- Reviews progress and evaluates results
- Excellent organizational, and analytical skills
- Problem solving and priority management skills
- Excellent communication and customer service skills
- Provide operational and technical support to diagnose, track, and resolve customer and system issues
- Configure, test and deploy application parameter changes in a windows server environment
- Serve as a liaison on project teams of various size and complexity, providing subject matter expertise, system analysis and other project deliverables as needed
- Must be able to strategically manage multiple priorities and efforts to a successful completion
- Prior system administration and application configuration experience preferred
31
Analyst, Wholesale Business Support Resume Examples & Samples
- Support month-end processes and investigate anomalies
- Develop and execute monthly scorecards and performance reporting
- Prepare wholesale business briefing presentations for our vice president and other senior stakeholders
- Interact with senior leadership to assist in the development and communication of the monthly business briefings, annual control budget, and 10-year business plan
- Provide support with reports, additional analytical work, and presentations
- Develop business cases as required
- Two or more years of analytical experience
- Strong computer skills including Microsoft Office suite and SAP (CO/PA, B/W)
- Strong knowledge of strategic and financial drivers and business economics
- Strong communication, analytical, and problem solving skills
- Able, willing and driven to investigate factual anomalies and share knowledge with others inside and outside your own department
- Ability to multi-task, manage time, and work in a fast-paced team environment
32
Business Support Service Helpdesk Analyst Japanese\korean\cantonese\english Resume Examples & Samples
- Ability to be flexible and work analytically in a problem-solving environment
- Strong supervisory, coaching and project management skills
- Must display professionalism and confidence
- Proven global expertise and perspective; executive level presence and influence
- Excellent negotiation, influence, mediation and conflict management skills
- Excellent business acumen and industry acumen
33
Oracle E-business Suite Hrms Support Analyst Resume Examples & Samples
- Oracle E Business Suite – Good functional knowledge of the following modules - HR, CRM, Teleservice, Self Service, iRecruitment and OLM
- Applications support and management, documentation and software testing experience
- Requirements and data analysis experience
34
Finance Analyst & Business Support Resume Examples & Samples
- Business Partner the Sales and Marketing organization to manage the short-term performance
- Lead the review of customer forecast against targets and ambition. Partner Sales Director to implement corrective actions
- Owner of the Sales Finance controlling processes
- Produce performance reports, analysis and insights
- Lead the Innovation Business Case and Post Launch Evaluation processes
- Prepare analysis on Consumer Prices changes by category
- Build tools to enable Sales and Marketing teams to evaluate on their own small investments and support them in larger investments decisions
- Provide Finance training to Business Partners
- Work with Sales and Marketing teams to resolve GM challenges and optimize the Mix
- Actively participate in the Unilever Global Finance network to share best practices
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Front Office Analyst, Business Support Resume Examples & Samples
- Provide business driven user support to ensure the timely response to business questions and issues to foster a productive environment and application knowledge, i.e. help desk Tier 2 & 3 phone support, application access request processing to ensure compliance and controls
- Analyze National Grid business processes related to the use of systems and identify/implement opportunities for change to maximize efficiency and value of the system to the users
- Develop test plans and documentation for application upgrades and other changes and perform user acceptance testing to ensure changes are effectively tested meeting business requirements to mitigate risk
- Collaborate with technical groups to investigate and resolve issues
- A Bachelor's degree in Accounting, Business, Information Systems, Engineering or other technical or related fields and up to 5 years of related experience, or equivalent work experience
- Experience working in a help desk environment
- Proficient with computer applications including demonstrated skills in spreadsheets, databases and query tools
- Strong written and oral communication skills, able to articulate information to technical teams and business key stakeholders
- Knowledge of National Grid’s Work Management (STORMS) and Work Scheduling (iScheduler) applications preferred
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IT Launch / Support Business Analyst Resume Examples & Samples
- The IT launch/support analyst, as a member of the delivery team, will be responsible for supporting the go-live activities for the Kronos application
- This will include managing launch deliverables, daily interaction and relationship management with key business customers and an understanding of the system configuration, as well as the various, interfacing systems
- Coordinate and execute the day to day activities of software implementation projects during the build and transition phases
- Support the deployments at each location (travel may be required)
- Become SME on Kronos system configuration
- Coordinate communications between the business teams, suppliers and various services teams within client IT
- Must ensure compliance with all corporate standards, policies, and controls
- Complete appropriate documentation to support the implementation
- 3+ years of experience with implementing complex systems at large corporations
- Creative problem solving and business judgment
- Strong organizational, planning and time management skills with the ability to prioritize effectively
- Excellent interpersonal, written and spoken communication skills
- Ability to lead by identifying and managing issues, risks, scope changes, plans, estimates and schedules
- Experience with Microsoft Office applications, including Visio
- Functional experience with HCM/WFM solution concepts such as Payroll, Benefits, Timekeeping, Accruals, Leave Management, Employee Scheduling, Attendance Management and Labor Forecasting Prior client IT system or Kronos system implementation experience
- Agile Methodology or Unified (Iterative) Solution Delivery Methodology experience
- Ability to utilize desktop tools to accelerate communications (IM, WebEx, etc.)
- Open minded and accepting of new ideas
- Experience in working with an onsite and offsite development team or delivery model
- Able to negotiate solutions and lead the business teams to consensus
- Bachelor’s degree in Information Systems, Computer Science, Computer Engineering or similar IT related field or business equivalent experience
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Pension Product Support Business Analyst Resume Examples & Samples
- Collaborates with the Health and Pension Practice Governance teams to understand how to proactively provide the required support to client teams through product or process enhancements, documentation, training, etc
- Collaborates with Sales & Marketing teams to implement, maintain and deliver Demo environments used to support current and prospective clients
- Collaborates with Development teams on the design and development of new product features from project inception to rollout
- Responsible for development and maintenance of starter kit databases
- Provide input on opportunities to improve product documentation and training that will better enable TAS colleagues to successfully deliver BenefitConnect functionality to our clients
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Financial Analyst, Business Support Resume Examples & Samples
- Studying towards Professional Accounting designation (CA, CGA, CMA) highly preferred
- Minimum of 3 years of relevant experience working in a Finance team preferably with experience of Financial Planning and Analysis roles
- Service industry experience (a plus)
- Advanced knowledge of Microsoft Office products
- Knowledge in database design, querying and reporting (Clarity)
- Well-developed oral, written, presentation and interpersonal communication, with the ability to effectively interact at all organizational levels
- Delivery of work to deadline and quality required
- Ability to work with a number of priorities
- Looks for ways to improve the quality of Service to the Internal and External Customers
- Can work independently and understand when to raise issues with Director, FP&S
- Looks to solve problems, with a minimum of providing potential solutions to the issues
- Work with Director, FP&S to understand areas of personal development required in order deliver Service Excellence
- Possess strong organizational, time management and project management skills with a demonstrated ability to work both independently and within a team environment
- Advanced skills in Microsoft Office applications (MS Word, Excel, PowerPoint and Outlook)
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Analyst, Business Support & Analytics Resume Examples & Samples
- Build/analyze/manipulate statistical models in order to develop an accurate long range call center forecasting plan of inbound call volumes, productivity metrics and required FTEs
- Identify risks built into the call center forecast models driven by call volume and/or productivity metrics and generate risk assessments for the leadership team
- Assists managers in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable call center cost savings
- Evaluates and implements new methods and techniques for operational improvement
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Business Analyst, Employee Support Resume Examples & Samples
- Intakes and assesses Self Service Catalogue design/development asks and manages stakeholder expectations and communications throughout the service design/delivery lifecycle
- Leads discussions with business stakeholders and IT Delivery team to gather business requirements, present service delivery design options based on IT Service Development Life Cycle
- Elicits, documents, validates and achieves consensus on business requirements and IT Service Delivery solution design outcomes
- Translates business requirements into technical specifications using ServiceNow system knowledge, IT Service Delivery best practices and business impact and transfers knowledge to development teams for development
- Documents use/test cases and works with stakeholders to executes end to end functional testing
- Identifies bugs or defects and works with development teams to propose options for resolution ensuring business acceptance for modified, enhanced or newly developed services
- Perform investigational analysis & evaluation to determine process, procedure, project and/or application impacts to IT Services
- Evaluate, recommend and optimize support processes, track results and monitor metrics to support continuous service improvements
- Contribute to the overall success of the department and corporate objectives
- Demonstrated experience in defining business requirements and solution design in IT Service Delivery setting based on SDLC practices
- IT Service Delivery Experience based on ITIL best practices, including service delivery process engineering and optimization
- Previous experience working with IT service delivery, business stakeholders and vendors
- Excellent oral/written communication and analytical skills as well as strong organizational abilities
- Strong attention to documentation/process details and accuracy and capable of balancing the “Big Picture” while addressing day-to-day environment services and support needs
- ServiceNow experience
- Advanced knowledge of Microsoft Office suite of products (Excel, Word, PowerPoint, SharePoint, Visio etc.)
- Self-motivated and team player with strong work ethic with ability to work independently
- 5+ years of business analysis, solution design, and relationship management experience
- 3+ years of experience developing IT tools and service related processes and procedures
- ITIL and ITSM framework familiarity
- Fluency in French and Knowledge of other IT service delivery tools (Remedy, Service Centre, Jira etc.) are a definite plus
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Analyst, Business Support Resume Examples & Samples
- Building CLG’s NEC reporting and trending system
- Statistical Analysis and algorithmic calculation of Loss Exposure and Default probabilities
- Statistical Analysis and calculation of Prepayment metrics and trends
- Analysis of competitive position and automation of competitive intelligence reporting
- Performing demand elasticity analysis and building profit optimization model
- Performing margin management analytics and developing strategies
- Analysis of correspondent closing ratios and fall-out sensitivity
- Analysis of correspondent prepayment, EPO, and EPD metrics
- Analysis of correspondent pipeline behavior including extension/roll/relock activity, time to deliver, number of days from file delivery to purchase, and other operational cost metrics
- Implementation of client tiering and price differentiation
- Implementation of trending and surveillance reporting
- Specifying requirements for system changes
- Analysis of opportunity and risk of new product offerings
- 1-3 years of experience with SQL and Excel
- 1-3 years of experience in the residential mortgage finance, preferably with such experience in Secondary Marketing or Correspondent Lending
- Bachelor’s degree with a major in Actuarial Science, Statistics, Decision Science, Mathematics or Quantitative Analysis
- Strong quantitative analysis skills and proficiency in statistical analysis, quantitative methods, computational math, and probability distributions
- Strong ability to work independently and with other team, staff and management
- Strong attention to detail , ability to exercise independent judgment on projects, prioritize critical business initiatives, research data independently and draw productive inferences for reports and recommendations
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CIB F&BM Business Support Manager Analyst Resume Examples & Samples
- Assume responsibility for the day-to-day management and delivery of all General Services within JPM occupied spaces ensuring they are in line with JPM standards (Dubai &AD)
- Manage hospitality & reception personnel and services including housekeeping prioritization
- Manage the provision of all general services and escalate any issues through functional and direct reporting lines
- Develop and maintain a good working relationship with the appointed Property Management Company within the location to ensure that their contract obligations are fulfilled
- Establish and maintain strong working partnerships with the CWT travel agent; attend monthly or quarterly meetings to ensure on-going contract compliance and budget/reporting standards are met with
- Act as the key point of contact within the location for all building and operational matters
- Work closely with business representatives and other key departments, e.g. GTI, Finance and HR. If appropriate, attend local management meetings to offer advice and cost effective solutions to all local general service issues
- Support the EMEA Head of Engineering in the planning and co-ordination of the annual Planned Maintenance Schedule and ensure that works have been carried out to the required standard and escalate any issues to the local COO/ London
- Develop and maintain building headcount capacity plans and produce quarterly MIS of supply versus demand, maintain seat plans and update them accordingly
- Arrange security access for contractors working within the premises
- Support Global Security & Investigations (GS&I) to ensure that all policies are complied with and that technical assistance is provided as required. Ensure that all security related incidents are reported to local COO and GS&I Management
- Act as MENA Third party oversight subject matter expert by maintaining the MENA inventory follow-ups/ related updates (monthly, quarterly, annually)
- Act as back up to MENAT IAS subject matter expert to maintain the monthly pipelines and ongoing remediation process/ participate in related calls meetings where necessary
- Oversight of MENA T&E local processing and reconciliation to make sure they are in line with the local/ firmwide policy and escalate any issues to local CFO/ stakeholders
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Financial Crimes Production Support Senior Senior Business Systems Analyst Resume Examples & Samples
- At least 6 years experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications
- IT environment
- Product and vendor evaluation
- Modeling: data, process, events, objects
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Business Analyst Customer Support Latin Resume Examples & Samples
- This position is part of the Customer Support (CS) operations team in Latin America (LA). Focal point for the Total Cost of Workforce (TCOW). TCOW includes the costs of the associated resources dedicated to our operations and the scope of the position includes actuals and forecast (a.k.a. flash). Works with the operational leads, consolidates inputs and delivers estimates and narratives according to monthly financial schedules
- Assist the LA team with financial analysis to
- First level university degree or equivalent experience; advanced university degree preferred
- Typically 6-10 years of experience in a supply chain function
- Superior analytical and modeling capabilities (using Excel) including the interpretation of analysis/data and the presentation (PowerPoint) to executives
- Excellent written and verbal communication and presentation skills; mastery in English and local language
- Excellent team and project management skills
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Gcg-consumer Business Support Unit Analyst Resume Examples & Samples
- Responsible for Anti Money Laundering related reviews – Citiscreening, reviewing and authorizations of cases
- Provide feedback and training the bankers on the AML review – HRAC, CDD, LCT
- Supporting branches in ARCA retrieval and Checker for Citiscreening Continuously seek process improvement to enhance efficiency of the AML system and involve in UAT
- Strong in Microsoft Word, PowerPoint and Excel
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Senior Analyst, General Business Support Resume Examples & Samples
- Lead ACBD ACE progression activities including but not limited to
- A minimum of 5 years in a manufacturing environment, with exposure to customer facing roles, operations and quality
- A strong understanding of lean manufacturing concepts and ACE (continuous improvement methodologies)
- An ability to communicate succinctly to all levels of the organization
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Business Intelligence Support Analyst Resume Examples & Samples
- Bachelor’s degree in Business Information Technology, Computer Science, Computer Engineering or related field
- Familiar with Enterprise Reporting Tools and related concepts such as data visualization and business analytics
- Familiar with data warehousing concepts, including dimensional data and modeling
- Familiar with application administration and support such as code migration, managing purge processes, user roles, etc
- Extensive knowledge of a structured query language
- Interpersonal and communications skills working with both technical and non-technical personnel
- Experience working in a cross-functional team environment
- Experience analyzing user requirements and building front-end BI applications according to specifications
- Prior experience in higher education or non-profit environment
- Prior experience with Ellucian Banner
- Prior experience implementing business intelligence in a large enterprise
- Prior experience with Linux/Unix
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Senior Analyst, General Business Support Resume Examples & Samples
- Possess knowledge and experience in IT development and web based applications
- Lead IT processes from strategy alignment to sustaining operations collaborating across multiple disciplines to ensure objectives are met
- 3+ years of prior work experience in Project Management
- 3+ years of experience with Database knowledge (Access or Oracle)
- 3+ years of experience with Microsoft Dynamics (CRM)
- Excellent Written and verbal communication skills
- Microsoft Office application
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Analyst, Business Support Resume Examples & Samples
- Prior Financial Markets experience and within a Front Office environment
- Experience in the delivery of strategic initiatives and projects
- Prior experience in banking industry in-house marketing events including coordination of events from front to back and extensive conference arrangements
- Experience in the maintenance and monitoring of Markets business plans and business papers
- Ability to identify business needs, formulate innovative and strategic solutions
- Proven experience in building strong, open, and collaborative working relationships
- Experience in collaborating on projects with cross-functional teams globally, good understanding of European and American markets environments is advantageous
- Prior experience in working with Assurance teams
- Sound knowledge of banking industry operational risk and regulatory requirements
- Educated to degree level preferably in Business or Economics
- Proficient in Microsoft Office Suite, Excel and PowerPoint
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Analyst, Business Support Resume Examples & Samples
- Responsible for satisfying ad-hoc management and customer (constituent) requests that require research and analysis
- Research and prepare proposals for improving current practices or implementing emerging needs to meet constituent expectations
- Responsible for organizing, refining and documenting new business processes or alternative process solutions; and, providing recommendations for resolution or escalation, as necessary
- Assist in fulfilling the department’s overall technology and adoption strategies in support of relationship management efforts
- Responsible for collecting and documenting high-level and detailed business requirements; and, providing periodic status updates to management and constituents
- Participate in cross-team analysis
- Bachelor’s degree in Business, Computer Science, Information Systems, or equivalent experience
- 1+ years of related professional experience
- Strong critical thinking, logical and problem-solving skills
- Strong constituent focus and ability to work in cross-departmental teams
- Superior written and verbal communication, written and presentation skills
- Demonstrate ability to effectively communicate, both orally and in writing, with individuals at all levels of the organization
- Creative and innovative thinker with a strong work ethic
- Recognize need for and being open to change, with the ability to re-prioritize quickly
- Strong interest in and general knowledge of technology tools, concepts and environments
- Effective skills and knowledge of MS Office suite (including, Excel, PowerPoint, Word and Outlook)
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Business Analyst / Sales Support Resume Examples & Samples
- Facilitate the development of Fidelity’s China strategy and be part of the core team to execute on the WFOE implementation plan
- Take part in the product development process of the WFOE and support marketing and sales efforts
- Conduct market research and perform analysis on key market and product trends as well as new policy developments
- Work with internal teams in HK and offices in other parts of the world to coordinate and resolve a wide range of issues related to different projects ranging from WFOE, mutual recognition of funds, QFII/RQFII etc
- Provide on the ground support for business development activities, senior management/foreigners visits and large scale marketing & business development events in professional, tasteful and cost effective way
- Prepare agenda and meeting minutes and participate in important meetings to provide translation support
- Work with internal stakeholders to source key data and obtain latest internal views on issues
- Two or three years of professional experience in asset management, consulting, financial services and other related industries
- Strong can-do attitude with exceptional commitment to quality of work
- Strong analytical skills and business development mind-set
- Able to structure complex problems in a logical and explainable manner
- Dynamic individual who is a self-starter yet a strong team player
- Willing to be involved in a wide range of issues and activities from managing large scale event to managing the program of senior management visits to developing strategy presentation
- Strong communication skills; excellent written and verbal communication skills in both English and Mandarin is a key requirement
- Familiarity and understanding of the investment markets and/or the funds management industry would be a distinct advantage but not a must
- Resourceful and independent, able to use their initiative and taking full responsibilities for completion of duties
- Flexible & excellent time management
- A willingness to demonstrate team work and be able to work under pressure and tight deadlines
- Advanced skills in Microsoft Word, Excel and PowerPoint (Chinese & English)
