Business Operations Support Resume Samples

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M Cartwright

Mikayla

Cartwright

9668 Florine Shoal

San Francisco

+1 (555) 246 1190

9668 Florine Shoal

San Francisco

Phone

p +1 (555) 246 1190

Experience Experience

Boston, MA

Business Operations Analyst Customer Support Division

Boston, MA

Hegmann-Moen

Boston, MA

Business Operations Analyst Customer Support Division

Individually solves business problems and completes analysis. Performs advanced functions to provide performance information to LOB leaders
Participates in establishing performance measures, productivity goals and identifying opportunities for improvement
Work with Site to develop an Action Plan, track and communicate results against the plan
Develop partnerships with key operational site management to ensure effective analytical support for the operations organization
Adapts well to increasing scope and complexity of work brought on by business growth
Develops partnerships with team members and peers
Identify data process improvements and leverage technology to automate and streamline existing processes

Phoenix, AZ

Operations Business Support Manager to DLL Denmark

Phoenix, AZ

Bailey Inc

Phoenix, AZ

Operations Business Support Manager to DLL Denmark

Work closely together with the Sales manager and Credit manager in the office to ensure operational excellence
Career development opportunities: online learning, member development programs
Monitor the performance of Business Support organization and improve processes
Flexible hours with possibility to work from home (within job scope)
Create a strategy aligned with the Nordic Business Support strategy and drive the execution
Manage, optimize and ensure optimal support and service in order to contribute and support with a clear commercial approach
Reports to Nordic BS Manager

present

Chicago, IL

Senior Business Analyst North American Tsys Operations Support

Chicago, IL

Boehm, Metz and Kshlerin

present

Chicago, IL

Senior Business Analyst North American Tsys Operations Support

present

Work closely with the T&O group during the design of downstream impacts to BMO systems and/or interfaces
Provide input to TBS Leadership and T&O for prioritization of enhancement releases where business or T&O may wish to receive the benefit of new functionality
35 %: Release management and impact assessments
Release management and impact assessments
5 %: Regulatory compliance
Review the release documentation from TSYS – i.e. analyze the release documentation to identify new functionality that may be of potential benefit to the Cards business and/or review to ensure BMO-scheduled events are present in the release as expected
Track any revisions to the release so as to align our development/testing content with that of TSYS (release contents will evolve over the course of the months leading up to implementation)

Education Education

Bachelor’s Degree in Self

University of Washington

Bachelor’s Degree in Self

Skills Skills

Good presentation skills and ability to manage and influence senior stakeholders
Good team working / interpersonal skills
No supervisory responsibilities; accountable for developing technical contribution
Applies general knowledge of business developed through education or past experience
Strong experience working in a fast paced environment and international teams
Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability
Utilizes basic understanding of the customer’s processes and activities to help identify technology solutions
Demonstrates understanding of definitions, rules, and techniques of risk management and Nasdaq’s risk exposure and tolerance
Follows through with tasks without letting personal emotions affect own performance
Questions traditional assumptions and generates creative solutions, remaining open to non-traditional practices

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15 Business Operations Support resume templates

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Operations & Key Business Relationships Support Resume Examples & Samples

Assist with the preparation and delivery of key business metrics, with respect to systems delivery, professional services and Human Resources
Provide bi-weekly professional services and development reporting (e.g. chargeable hours/utilization, etc.) to assist in better allocation of resources/monitor where time is being spent
Assist in compiling metrics and information to ensure we align employment information with performance and compensation (consistently across all employees). Ensure we are conducting performance reviews across our business units, and that all our people are participating in training/development which will be aligned with compensation and promotions to weed out underperformers
Assist with hiring processes as necessary
Assist with weekly forecast updates
2+ year’s experience supporting key business leaders
Excellent relationship management skills
Ability to juggle multiple projects simultaneously and prioritize

Senior Business Analyst North American Tsys Operations Support Resume Examples & Samples

5 %: Regulatory compliance
40 %: Requirements
Review the release documentation from TSYS – i.e. analyze the release documentation to identify new functionality that may be of potential benefit to the Cards business and/or review to ensure BMO-scheduled events are present in the release as expected
Provide input to TBS Leadership and T&O for prioritization of enhancement releases where business or T&O may wish to receive the benefit of new functionality
Participate and facilitate TSYS forums for BMO participants to represent BMO’s interests and to ensure TSYS solutions meet BMO’s expectations wherever possible
Collect and document TSYS-related business requirements - translate business needs into technology requirements ensuring all key stakeholders are engaged throughout the requirements-gathering process
Facilitate requirements gathering sessions, including leading discussions, managing group dynamics, and maintaining group focus, to work towards accomplishing the stated goal(s) of the session within the context of the request objectives
Receive and validate all documentation received from TSYS (Estimate Documents, Solutions Documents, Functionality Endorsements etc.from TSYS (including cost) and relay the information back to TBS Operations Leadership, Business Requestor and key stakeholders. Provides clarification of requirements and functionality to be delivered to other project team members to assist them in the creation of their specific project deliverables (e.g., assists the testing team in the creation of the Testing Strategy and Testing Execution Plan)
Redirect estimation requests as needed if they are not approved or close the request. If estimation is not approved, communicate to inform all stakeholders
Coordinate review of documentation with key stakeholders
Design
Validate that the design is completed for changes requested to the TSYS system
Strong understanding of BMO systems and downstream impacts
Strong knowledge of software design and system integration
Strong knowledge of regulatory compliance environment in Canada and/or US
Strong stakeholder management skills
Good communication skills (written, verbal)

Business Class Operations Support Center Supervisor Resume Examples & Samples

Create, report and manage metrics to be aligned with business needs.2. Create and implement new processes to improve efficiencies
Recruits, interviews and recommends for hire OSC candidates
Supports growth and mentors individuals by helping to achieve company and personal goals through development and vision
Focus on growth for self and team
Promote teamwork environment an excellent team culture
Ensure adequate coverage for the Operations Support Center to sufficiently manage the daily workload of the team
Handle customer escalation issues and coordinate with appropriate internal and external escalation contacts to resolve customer issues
Flexibility in work schedule and availability during peak times
Complete performance reviews in a timely manner
Minimum 4-years’ experience in a technical operations customer service environment
Minimum one year of experience in PC and software and MS Office applications
Minimum one year of experience in Internet and VoIP technology

Business Operations Support Resume Examples & Samples

Answers inquiries about our training rooms and training courses from all IBM Canada locations
Attend meetings regarding training / training center
Assist in organizing and rewriting the training center manual and updates on website
Manages and follow-up bookings in the Training Center rooms for courses, meetings and other events
Set up and tear down of rooms before and after training and functions
Arrange and schedules functions in training center
Assist with the planning of IBM regional events
Assists with other team events/functions
Assists with Take Our Kids To Work Day for Ottawa and Toronto
Reception back up until the IBM Ottawa consolidation project is completed in 2016
Weekly audits of badges to ensure that there are no badges outstanding in order to be compliant with our Business Controls and Security obligations
Assist IBM Security as required
Facilities support when required
Various other responsibilities to support the IBM Ottawa Business Operations and Governance Team
Other ongoing responsibilities as required
Basic knowledge in event management
At least 1 year experience in a professional office environment
At least 1 year reception experience
Knowledge of MS Office
N/a

Assistant Manager Business Operations Support Resume Examples & Samples

Work experience in business operations support and project management
Experience of having worked on presentation and MS power point slides including designs
Basic number analytical skills
Minimum of 5-6 years of experience in project management, operations support and power point presentations

Business Operations Support AVP Resume Examples & Samples

Provides day-to-day operational support, activities include implementation support, administrative and operations coordination for the various products, programs and services offered by the business
Responsible for identifying/resolving basic/routine operational problems with broader departmental impact, within established procedures
Applies project management skills to lead/facilitate projects for team/area supported
Supports the quality control process, by creating and maintaining a quality control database, producing metrics and working with management to identify trends for remediation
Applies professional judgment, analytical thinking, and knowledge of data analysis tools/methodologies to conduct complex analysis of MIS trends
Bachelor’s degree or experience with banking and financial institutions
Strong Proficiency in MS Office (VBA, SQL)
Experience in running projects
High analytical skills
BSA AML/KYC knowledge preferred

Business Operations Support Resume Examples & Samples

Ability to persuade stakeholders
Methodical approach
Understanding of Citi policies
Understanding of Global Consumer products
Must be an Execution Champion
Organized and completes task with minimal follow up

Business Operations Support Resume Examples & Samples

3+ years of office administrative experience in the following areas
Accustomed to travel management, expense report generation and tracking, meeting support and logistics
Internet-driven tools and apps to coordinate with geographically dispersed team
Strong MS suite skills including Outlook, Word, Excel, PowerPoint,Lync & Skype Meetings, SharePoint, and ability to stay current with new and evolving technology
Ability to work effectively with various levels of the organization from front line
Energy, enthusiasm and an ability to troubleshoot and solve problems on the fly
Demonstrated ability to exercise good judgment when working with sensitive and

Business Support Trainee for Operations Resume Examples & Samples

3rd or 4th year of studies at the university
Fluency in English – both written and spoken
MS Office - Very good level of user experience
Willingness to learn and work in team

Business Operations Support VP Resume Examples & Samples

Provides day-to-day operational management support, including implementation support, administrative and operations coordination for the various products, programs and services offered by the business
Supports the workflow process, ensuring that inventory is properly distributed and worked, tracking operational effectiveness, reporting on inconsistencies while ensuring that all SLA agreements have been met in a no-surprise operating environment
Gathers critical, real-time and historical data, and provides ad-hoc reporting
Coordinates operational and strategic metrics by creating complex charting/graphing of data for presentation purposes
Provides operational risk support, by coordinating the execution of Manager’s Control Assessment (MCA) and the execution of Corrective Action Plans (CAPs)
Strong Proficiency in Access database creation and maintenance
Strong Proficiency in MS SharePoint (user and designer perspective)
Experience in KPI monitoring & reporting
High level of attention to detail as well as seeing the big picture

Operations & Business Support Manager Resume Examples & Samples

Responsible for owning and managing the procurement life cycle
Manage and lead all large scale recruitment programmes for CSOC
Manage and co-ordinate central communications and reporting on behalf of CSOC
Management of the annual budget
This role will work closely with other Chief CSO commercial and business management teams, to provide cost recovery, MI reporting, recruitment and any other adhoc reporting requirements

Operations Support Business Analyst Resume Examples & Samples

Maintain an understanding of current business issues, objectives, and strategies within assigned business area and recognize issues and opportunities to optimally apply technology to enhance existing or build new business capabilities
Work directly with the business user to formulate and define project scope and objectives that encapsulate end-user business needs
Participate in the elicitation, documentation, analysis, and validation of business processes, systems, and requirements
Translate high level business requirements into proper detailed requirements specifications using high maturity methods, processes, and tools
Work with other Business Analysts to ensure that business design is cohesive across all business areas impacted
Develop as-in and to-be business process models
Ensure that all relevant business documentation is updated in a timely and accurate manner
Support technical teams to ensure that business requirements are appropriately and comprehensively translated into solid technical designs
Support testing team to ensure that test plans and test cases comprehensively address business requirements
Effectively communicate project status, risks, issues, and constraints to project management
Bachelor's degree with an analytical focus (Computer Science, Music, Finance, Math, Economics, etc.)
Excellent verbal and written communication skills with a demonstrated ability to successfully interact with a diverse group of professionals across all levels of an organization
Ability to think both broadly and at a detailed level
Ability to work collaboratively within and across teams
Ability to work independently under general direction of project leadership
Demonstrated ability to drive to results
Ability to successfully engage in multiple initiatives simultaneously
Strong working knowledge of Microsoft Office Suite of tools – MS Work, Excel, PowerPoint, Visio

Cog-tech-it Operations / Business Support Resume Examples & Samples

Providing support to business stakeholders on critical business applications
Extensive interaction with the associated development teams and other support desks
Considerable involvement with customers to understand their problems and requirements
Communicating frequently to end users about incidents and problems
Ongoing support of Settlements and Trading systems
Proactively contribute ideas and solutions towards improving team processes

Business Support Senior Operations Analyst Resume Examples & Samples

Acting as coordinator for any system corrections, small enhancements and client STP initiatives. Interacting with Technology on behalf of the business and work with the business/Business Analysts to help formulate the business requirements/script scenarios to fix, enhance or test systems
Writing test scripts
Performing/reviewing user acceptance testing for these projects
Coaching/training operations staff upon implementation
2 years Asset Servicing experience, including at least 1 year in operations
Strong analytical skills and good sense of judgment to identify issues and propose appropriate recommendations
Expertise in User Acceptance Testing is a plus
Languages: fluency in English, additional language(s) is an asset

E-payment Service Production Support Business Operations Analyst Resume Examples & Samples

Monitor and support service tickets within the E-Payment Service production environment
Perform research and analyze complex processes in order to provide appropriate solutions
Facilitate issue resolution by collaborating with multiple departments, teams and customers
Communicate and log daily processing statuses, escalations and issue handling
Serve as a department point of contact for all internal and external inquiries
Create and maintain E-Payment Service Support documentation
Conduct production readiness activities as a member of project teams
Provide production support training and subject matter expertise
Provide expert customer service, to include phone support
Perform other department business analyst activities as assigned
Perform after-hours on-call support
Bachelor's degree, or equivalent work experience
Five to eight years of experience in operations/technology project management activities
Thorough knowledge of the US Bank E-Payment Service application
Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
Advanced understanding of project management and testing methodology and procedures
Strong analytical and forecasting skills
Ability to manage multiple tasks/projects and deadlines simultaneously with limited supervision
Ability to work as a team leader
Excellent verbal and written presentation and communication skills
Excellent computer skills, especially Microsoft Office applications (MS Excel)
Working knowledge of the SQL programming language (specifically SELECT)
Ability to read and understand and apply technical manuals and procedures

Operations Business Support Manager to DLL Denmark Resume Examples & Samples

To lead and coach the Danish Business Support Team consisting of 6 members in the office in Soborg
Monitor the performance of Business Support organization and improve processes
Member of Regional Business Support Management Team
Business minded and commercial thinking approach
Operational and driven leader with experience from leading operational team
Team player with a strong self-discipline in making things happen
Understanding of the Nordic cultures and fluent in Danish and English
Experience of working with Lean, Six Sigma or similar work efficiency tools/models
Experience from similar service organization is preferred as well as knowledge from the leasing or similar related industries
Travel on monthly basis is required
Two working days per year volunteering for a local charity
Health and Wellness program
Career development opportunities: online learning, member development programs
Deadline for applications: March 28th 2017
Applications via www.workingatdllgroup.com

Loan & Specialty Operations Business Support Manager Resume Examples & Samples

Financial Management – Partner with finance to interpret/analyze results versus financial plan at the team level and drive accountability in organization while developing and maintaining routines and initiatives to mitigate financial risks
Initiative Management – Lead overarching initiatives within LSO as well as Ops and enterprise level initiatives that impact LSO and ensure delivery on time, on budget and with planned benefits
Colleague Engagement – Champion the colleague experience through analysis of YFB and regular feedback routines. Perform root cause analysis, form action teams and implement improvements
Centralized Support Coordination: Build strong relationships with centralized support functions and drive appropriate actions within LSO and manage service received from centralized functions
Communications – Develop, implement and sustain a LSO communications strategy to ensure that colleagues, partners and stakeholders are proactively receiving key messages on strategy, changes and results
Customer Experience – Champion the customer experience through proactive review of processes, programs and communications for customer impact. Ensure consistency across channels and products in customer messaging. Proactively identify opportunities for change that add value and align with business strategies and enhance the customer experience. Partner with managers, colleagues, product, centralized support and the central Customer Experience team to identify areas of improvement. Provide oversight and tracking of customer experience initiatives across LSO
Business Support – Proactively provide business support to Head of LSO and respond to ad hoc requests as well as supporting as appropriate the senior leadership team for LSO
Experience planning and managing significant change within a corporate environment while operating at all levels within the organization
Driven and self-motivated leader who can deliver under tight timelines
MS Office proficiency – with strong PowerPoint and Excel skills
Excellent ability to digest information and create succinct executive level presentations
Excellent interpersonal and organizational skills with the ability to work effectively as a team member
Ability to build relationships, and effectively communicate with partners and teammates
Ability to multi-task and adapt to a rapidly changing work environment
Ability to make informed decisions in timely and efficient manner
Strong written and verbal communications
Strong organizational, marketplace and global awareness
Highly effective networking and relationship building skills
Commitment to development and advancement of highly-skilled and diverse workforce
Act as an agent for positive change
In depth knowledge of understanding of business planning, risk management and control methodology
3+ Years of leading people across a range of teams
Thorough understanding of overall strategic objectives for Business Services and Citizens Bank
Experience in leading coaching and motivating people and high level communication and influencing skills
Experience in planning and coordinating diverse activities
Proven ability to manage complex stakeholder expectations

Team Lead-business Standards & Operations Support Resume Examples & Samples

Provide guidance and input to implementation training plans for all new systems, procedures and process changes to ensure all functions are prepared
Provide post-implementation support and review ensuring consistent adoption and identifying those areas/units requiring additional assistance
Recommend changes to operational procedures based on advice from Compliance that changes to applicable laws and regulations have occurred
Enforce the safety and soundness of HSBC’s reputation by assessing compliance with applicable policies, laws and regulations as outlined in manuals
Responsible for teams’s full adherence to Group, legal and regulatory requirements and align to Group Functional Instruction Manuals (FIMs)for all policies and procedures
Develop a sound knowledge of customer base, market trends, and competitor activities in order to influence or adjust strategic direction accordingly
Collaborate with business sponsors, users and technical specialists to manage and communicate policies and procedures requirements; managing expectations of systems and business objectives
Represent RBWM's interests and status in forums as assigned, and influence Corporate policy related to area(s) of expertise; represent and review Corporate policy on behalf of RBWM, consolidating responses and providing feedback and advice
Work with Global Functions and other stakeholders on resolving operational issues
Approves all operational circulars/communications having an impact across RBWM
Ensures professional standards of business conduct, consistent with HSBC’s reputation
Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks
Complete other responsibilities, as assigned
Day-to-day internal working relationships are with
Functional teams – ensuring proper communication and providing input into process and manual changes, initiatives, and acting as the business representative for RBWM in operations-related initiatives
Regulators, Auditors
Minimum of 8 years proven and broad based experience, preferably including experience in Operation and Branch management related activity
Demonstrated ability to rapidly build relationships with key stakeholders
Strong leadership, managerial, strategic planning ability, organizational, decision-making, problem solving and analytical skills
Highly developed interpersonal skills for dealing with a diverse range of senior stakeholders
Proven ability of managing to plan and achieve results
Successful project and staff management
Undergraduate degree in Business Administration or a related field

Finance & Business Operations Support Resume Examples & Samples

Great English language skills
Experience in admin support or project management support is an advantage
Very comfortable expert user of MS Office
High attention to detail, numbers, and data correctness

Marketing Executive Assistant & Business Operations Support Resume Examples & Samples

Seamlessly provide executive administrative assistance support to four Global Marketing VP's including
Organize and maintain meeting and travel (international / domestic) calendars
Prepare and process a high volume of expense reports and travel requests
Prepare meeting materials, take meeting notes, and follow-up on action items as needed
Establish and maintain a highly organized electronic filing system
Work closely with the Associate Director, Marketing Business Operations to ensure business operations run effectively and efficiently
Prepare recurring status reports (e.g., invoice trackers, budget reports, etc.)
Review, code, and process a high volume of department invoices
Assist with the department's business planning / budget process
Assist with onboarding process for new department hires
Analyze department operating practices to help create new systems / revise established procedures
Investigate and resolve issues within scope of responsibility, share department-related information, answer questions, and solve problems as they arise
Coordinate logistics (credentials, hotels, tickets, hospitality, etc.) at various NBA events (All-Star, Playoffs, Finals, etc.); backup manager for the Media Evolution system
Assist in planning departmental presentations, events, meetings and overall department support with general administrative tasks
Administrative assistant / support experience in a fast-paced environment working with executives
Strong overall business knowledge with a combination of business acumen, creativity and analytical skills
Knowledgeable and experience in finance, budgeting / accounting principles and / or human resources
The ability to analyze financial data and draw meaningful conclusions
Exceptional interpersonal communication skills and the ability to effectively interact with senior leadership
Ability to build and maintain great relationships
Strong attention to detail, excellent organizational skills and problem solving skills
Ability to handle multiple tasks through completion under tight time frames with little supervision
Excellent computer and presentation skills (Microsoft Word, Excel, PowerPoint, Outlook)
Excellent written, verbal and interpersonal skills
Minimum of 6 years providing Executive and Administrative support in a fast-paced global environment
6+ years of experience in Marketing, Sports, Television, Media, Advertising or Financial industries
6+ years of experience working in Marketing, Finance and / or Accounting functional areas, preferred

Business Support Manager Business Operations Resume Examples & Samples

Excellent Microsoft Excel skills
Proficient in Microsoft Office suite (Word, Outlook, etc)
Experience in presenting to senior level executives
Operates successfully in a self-driven environment
Develop strong rapport with front line units (FLU)
Ability to analyze data and develop root cause analysis
Knowledge of financial process, forecasting and capacity planning
Previous experience in a business support role desired

Business / Operations Support Sp Resume Examples & Samples

Monitor performance of Continuity services and take action to ensure they meets the target KPI
Work with Central Planning and Network Infrastructure team to optimize our NAS hunt group
Initiate a request to update an internal process documents and databases when necessary
Propose an improvement/enhancement of the tools if/when needed
Assist CSM, account team, helpdesk and product marketing on all Continuity services issues
Provide technical/operation and escalation support on Continuity services to internal teams
Create and maintain technical and troubleshooting guideline documents on Continuity services
Provide a technical training on all Continuity services to internal team if/when needed
Produce a monthly Continuity service performance report to management
Engineering or technical related degree in data communications or information technology
Experienced with all standard WAN/LAN protocols and interfaces
Familiar with the legacy analog modem technology and protocol
Familiar with Cellular Network and technology especially GSM, 3G/4G
Experienced with Cisco routing protocol e.g. BGP, OSPF, IGRP, EIGRP and etc
Familiar with MS Windows OS and standard MS office applications
Familiar with internet, intranet and web technology
Good analytical and troubleshooting skills
Knowledge of telecom components and protocol used within Orange network end to end
Familiar with Orange internal provisioning and incident management processes and tools
Familiar with all necessary internal tools to troubleshoot the problems end to end
In-depth knowledge and understanding of all Continuity services
Ability to initiate a request and propose solution to improve the service
Able to write a process, technical and troubleshooting guideline document
Able to conduct a technical training on Continuity services if/when needed
Ability to analyze complex problem, propose solution and/or options to fix the problem
Willingness to acquire new knowledge/skills to cope with the changing technology
Flexible and able to work independently without close supervision

Business Operations Support Resume Examples & Samples

Requires guidance on task initially and requires supervision
Applies general knowledge of business developed through education or past experience
Often needs help understanding the commercial side or key business drivers impacting the task/decision
No supervisory responsibilities; accountable for developing technical contribution
Listens attentively to others; communicates with a constructive and respectful tone of voice
Accepts feedback on the impact of one’s own personal work style on others
Follows through with tasks without letting personal emotions affect own performance
Questions traditional assumptions and generates creative solutions, remaining open to non-traditional practices
Looks for best practice information within the department to generate new ideas
Experiments with a variety of techniques (e.g., brainstorming, visualization, collaboration) to generate innovative ideas; questions boundaries
Develops timing estimates for basic projects based on limited understanding of customers’ business needs and time constraints
Assists with research and provides input into project plans and milestones
Tracks and monitors simple projects; adheres to project deadlines and alerts management of any barriers to successful project completion
Demonstrates understanding of definitions, rules, and techniques of risk management and Nasdaq’s risk exposure and tolerance
Demonstrates basic understanding of the business and challenges within assigned customer account and learns how to evaluate IT solutions from the business’ perspective
Utilizes basic understanding of the customer’s processes and activities to help identify technology solutions
Responds to requests for data or information that will be used to help understand the impact of implementing new IT practices, products or solutions

Business & Operations Support Resume Examples & Samples

Operational finance administration Support
Supplier & Client interactions Support
Compliance administration Support
Business Support
Advanced administrative experience in an international professional services firm or related (corporate) environment
Able to effectively develop and manage relationships across all levels and cultures
Excellent organizational, managerial and problem solving skills
Ability to anticipate and proactively resolve issues, be an effective multitasker, and remain flexible to a dynamic schedule
Possess a high degree of self-confidence and executive presence
Ability to analyse and interpret difficult situations, and provide recommendations for resolution
Manage highly confidential information and exercise discretion, professionalism and diplomacy in all interactions
Careful attention to detail
Ability to properly prioritize and work multiple tasks
Advanced technical skills using MS Office (Outlook, Word, Excel and PowerPoint)
Familiarity with web-based applications and communications would be an advantage
High-level executive support or general human resources experience would be an advantage

Operations Business Support Manager to DLL Finland Resume Examples & Samples

Manage, optimize and ensure optimal support and service in order to contribute and support with a clear commercial approach
To lead and coach the Finnish Business Support Team consisting of 3 members at the office in Helsinki and in distance 2 members at the office in Stockholm
Create a strategy aligned with the Nordic Business Support strategy and drive the execution
Work closely together with the Sales manager and Credit manager in the office to ensure operational excellence
Reports to Nordic BS Manager
Understanding of the Nordic cultures and fluent in Finnish, English and Swedish
Company pension scheme and attractive collective insurance package
Deadline for applications: May 10th 2017
The selection process may involve an assessment
Send in your application in English
For more information, you can contact Rakel Jarl, HR Business Partner Nordic, via +46 (0)70-201 76 45

Supervisor, Business Operations Support Resume Examples & Samples

BA/BS Degree or equivalent in related postsecondary coursework and job experience
Experience/exposure to case management, quality improvement, utilization management, or related experience is preferred
Competency with MS Office
High level of expertise in written, oral, and interpersonal communication
Demonstrated planning, organizational and time management skills
Ability to prioritize and manage multiple projects
Demonstrated ability to function independently and cooperatively
Understanding of healthcare and/or HMO industry
Demonstrated flexibility and organizational skills
Demonstrated appropriate decision making under challenging situations

Business Operations Support Resume Examples & Samples

Experience with technical writing and editing
Experience developing and maintaining budgetary plans
Experience interacting with foreign organizations and entities
Experience developing and maintaining spreadsheets

Business Operations / PC Tech Support Resume Examples & Samples

Minimum of 3-5 years of experience in Desktop Support & Help Desk Support
Microsoft Office or Technician Certifications are favored
Understand and perform Computer Based Business Operations functions

Business Operations Support Resume Examples & Samples

Drive professional and effective project management and strong holistic, proactive and efficient support to the team of MENAF, Turkey & Balkans, MEDA South and Commercial Head
To contribute and coordinate alignment and connectivity between general management, sales, marketing and technical departments
Work with regional marketing teams in the development of customer insight (market research etc) and product launches and campaign design for the regional portfolios. Lead local research / insight activities
Manage the implementation of campaigns aligned with regional brand / portfolio positioning, look and feel etc
To co-create and supervise customer targeting strategies providing marketing communication solutions (including A&P materials) including digital marketing solutions to reach and influence targeted customers
Lead the local implementation and integration of SalesForce.com into sales and marketing processes in the territory
Organize meetings and events, internally and externally inline with strategy and budget in coordination with Commercial Head, team and regional marketing (where the region is providing support)
To bridge, connect and support with the relevant Business Partners
The role requires collaboration with all departments in L&G MENAF, Turkey & Balkans but also in Basel at the HQ
Provide Admin support when needed
Drives projects with professional project management process and monitors project progress; steers projects through the project approval process in line with the EAME LGLT
Provides Project Portfolio management for the Territory
Leads independently several local projects in different areas (e.g. Strategy, Finance, IS, Site Management, etc.)
Maintains full confidentiality of all leadership aspects and information; maintains professional 'distance' to ensure confidentiality while integrating with the team where required
Optimizes independently all administrative processes across the organisation and acts as Learning Ambassador
Plans, prepares and conducts independently accurately MBRs, EAME LGLT and agendas, facilitates meetings, establishes minutes, organizes conferences, sales meetings and provides event management and organisational development when needed
Provide analysis and generate reports and presentations on market dynamics and competitive strategies/activities
Lead and follow up Range requests, customer complaints, customers forecast execution, NPIs plan, and projects in alignments with the commercial head
University degree in Marketing/Economics/Business Administration /Agriculture
Good basics in Marketing / Sales / Finance
Preferably Project Management experience (including project management tools)
5 years work experience in an international, multitask environment (preferably in Agribusiness)
Solid administration background
Good analytical and data management skills
Commercial understanding
Effective communication on multiple seniority levels, good interpersonal skills, networker
Ability to anticipate issues, to multitask and prioritize is essential
Project management ability and experience, result and deadline oriented,
Attitude and mind-set to work in local unit of a global organisation
IT/sharepoint/teamspace experience
Customer orientation: insight about internal and external customer needs
Demonstrated successes in cross functional / matrix organisation
Fluent in English and Arabic
Hands on 'doer mentality', task focused and ability to handle pressure
Ability to influence and build constructively consensus in a matrix organisation, assess, resolve problems and conflicts 'trouble-shooter'
Natural ability to organize, to drive projects and tasks and to implement independently
Change orientation: deals with ambiguity, complexity and uncertainty
Leadership: checks progress, confronts problems directly, high integrity and openness
Coaches project members to achieve excellence in delivery
Organisational effectiveness: good grasp of reality for the front line
Strategic ability: thinks outside the box, finds novel solutions
Sets direction: communicates inspirationally and is an ambassador for the strategic vision and influencer / motivator for the team
Focus on customers

Operations Support Center Business Class Supervisor Resume Examples & Samples

Create, report and manage metrics to be aligned with business needs
Create and implement new processes to improve efficiencies
Build and maintain a team environment and fun positive culture
Analyzes and monitors daily telephone activity to ensure compliance with performance standards
Plans and organizes work flow
Oversees quota and routing tasks to ensure accuracy and efficiencies
Provide training and support for new hire and experienced employees and assess skills/needs of individuals to ensure growth and success
Daily, weekly and monthly monitoring and reporting of Operation metrics
Assist in any and all OSC activities as necessary during high volume periods or emergencies
Interview new candidates for Operation Support Specialist positions
Minimum 4-years experience in a customer service or operations environment
Minimum one year leadership experience

Business Operations Support Resume Examples & Samples

Advanced skills (at least 2+ years of experience) in handling broad financial and budgetary topics and processes
Practical experience with ATOS specific financial processes, incl. FIT charging mechanisms, WU pricing policies, TOP program etc
Good presentation skills and ability to manage and influence senior stakeholders
Strong experience working in a fast paced environment and international teams
Good team working / interpersonal skills
Methodical and disciplined approach to work

Procurement Business Operations Support for Eastern Europe Resume Examples & Samples

Manage internal administration of external suppliers for Professional Services (primarily subcontractors), from initial registration through invoicing and payment
Setup new suppliers in the system in cooperation with corporate Procurement Directors in order to maintain the supplier catalogue
Draft supplier contracts (mainly based on available templates)
Raise Purchase Orders (PO) for all new contracts
Register supplier work effort against each PO (“goods receipts”)
Validate monthly supplier invoices to secure alignment with work effort and other compliance matters, and work with suppliers to correct discrepancies if needed
Initiate the invoice payment process (APWFL) based on correct invoices
Maintain open POs, raise new POs if needed, write-off unused POs, etc
Provide Business Operations support to Consulting Project Managers. This is in cooperation with a bigger team of Business Operations Consultants working in the same office
High attention to detail, numbers, and data correctness
Ability to work with high degree of self-direction
Meets deadlines and produce high quality work
Results and success oriented, conveying a sense of urgency and driving issues to closure
Adaptable - Adjusts to multiple demands, shifting priorities, ambiguity, and rapid change
Very comfortable expert user of MS Office
Initiates and builds relationships with people in an open, friendly, accepting manner
Brilliant English language skills

Fuels & Lubes Business Operations Support With English & Dutch Resume Examples & Samples

Proficiency in English and at least in one of the following languages: Dutch, French, German, Italian ort Norwegian
Education level: Bachelor’s/Master’s degree in any subject or pending degree with only the final exam oustanding
Well-developed communication and interpersonal skills

Business Integrity, Policy Operations Support Resume Examples & Samples

Leverage data informed insights to drive operational improvements such as content review efficiency and accuracy
Perform analysis to identify gaps between policy and negative user experiences, and develop effective and scalable solutions to address them
Review and take action on suspicious activity while identifying trend characteristics that can enhance automation
BA/BS degree with 3+ years professional experience
Operations experience, especially in defining measurements and applying statistical analysis to evaluate process performance
Experience in risk and safety functions, or public policy a plus

Infrastructure Business Operations Support Central Manager Resume Examples & Samples

Lead and manage a global team of talented and innovative members responsible for inventory management, asset management, services management, material distribution, and all associated systems and tools
Understand and produce solutions for stakeholders who require the ability to deploy, account for, and manage material throughout its life cycle throughout the globe
Understand the requirements of upstream and downstream stakeholders and collaborate with them to produce effective, end-to-end solutions in a procure-to-pay cycle
Understand the Facebook supply chain ecosystem and be able to identify and respond to the primary, secondary, and echoing effects of any proposed changes to that system
Develop consensus on the most important problems to be solved and develop compelling, data-driven recommendations for the solutions
Work cross-functionally to engage project partners and obtain the resources needed to develop, test, and deploy project outcomes
Bachelor’s degree in Supply Chain or related business field along with 10+ years experience in business analysis/program management
Experienced manager and leader
Experience with inventory management, services management, asset management, distribution, reverse logistics and the related systems and tools that support them
Previous experience in a role that requires financial or business analytics and/or strategic thought
Experience executing on both tactical details and the big picture
Experience with inventory management software, such as Oracle or SAP, including leveraging these tools’ capabilities for specific business purposes
Experienced communicator who can understand senior leader intent and translate to prioritized and well-executed processes in the field
Able to travel 10%

Senior Manager Business Standard & Operations Support Resume Examples & Samples

Establishment, enforcement and ownership of assigned RBWM operational manuals, procedures and policies
Act as contact point coordinator and relationship management for assigned channel, global functions and business areas to effectively and efficiently manage operational matters
Regular review and monitor all operational management activities, interpret implications, requirements and potential issues for senior management
All aspects of assigned operational procedures and control reviews
Provide guidance and act as second level issue and escalation exception handling
Business units – ensuring controls are in place, adequate and protect the business, tracking and remediation of issues
Internal areas – ensuring proper communication and providing input into process and manual changes, initiatives, and acting as the business representative for RBWM
Regular external working relationships are with
This position must remain current with all Operational (both local and Group FIM), Audit, Compliance, and HIFIC, through the Bank and Subsidiary operations
The amount of supervision required for this position is independent. Incumbents are expected to work within overall guidelines and timeframes making deadlines set forth
Standard office environment. Minimum travel required
Minimum of 4 years proven and broad based banking experience or equivalent, including experience in Operation and
Branch management related activity or equivalent
Must have Investment Funds in Canada/Canadian Securities Course (or Canadian Investment Funds)
Proven ability to persuade and/or influence others in order to provide and obtain information relevant to the programs. Highly developed inter-personal skills for dealing with sensitive information/situations
Crisis response and recovery
Excellent working knowledge of business operational management principles
A track record of delivering and managing complex programmes and projects
Capable to make projection outcomes for specific actions and or strategies
Six Sigma training is preferred
Qualifications would include an undergraduate degree in Business Administration or a related field
Understand the RBWM strategy and collaborate with the business to accomplish this strategy
Highly developed inter-personal skills for dealing with a diverse range of senior stakeholders
Demonstrated business knowledge
Demonstrated ability to assess risk trends
Sound understanding of the customer segments, banking and financial service industry including competitors, market and industry developments

Business Operations Analyst Customer Support Division Resume Examples & Samples

Develops and communicates solutions for the line of business by effectively gathering, compiling and reviewing information and data, evaluating existing systems and procedures, identifying alternate courses of actions, development of tools and/or improvements.&#8217
Individually solves business problems and completes analysis. Performs advanced functions to provide performance information to LOB leaders
Work with business to define reporting requirements and analysis needs to help drive performance or meet various operational needs
Create reporting and interpret results and convey in a concise, straight-forward, and professional manner for all levels of operational staff from supervisors to senior level management
Create presentations for all levels of management. Need to provide clear, concise, and easy to understand graphics that easily depict the information trying to relay
Leads tasks/projects end to end to identify all potential problems and how to solve for them. Articulates issues and risks to management. Provides support to department to ensure timely completion
Develop, test, implement, and maintain reporting (regular production and ad-hoc) that enables data driven business decisions
Assure the integrity of data through automated extraction, manipulation, processing, analysis, and reporting
Develop partnerships with key operational site management to ensure effective analytical support for the operations organization
Work with Site to develop an Action Plan, track and communicate results against the plan
Identify data process improvements and leverage technology to automate and streamline existing processes
Evaluate as-is processes, identify gaps, risks and recommend solutions that clearly add value to customer experience, employee efficiency, costs and cost structure, controls and revenue
May involve coordination of Financial Services responses to Internal and External Exams and Audits
Participates in establishing performance measures, productivity goals and identifying opportunities for improvement
Bachelor’s degree (or equivalent experience) in Finance, Economics, Statistics, Math, Business Administration, Computer Science, or related discipline strongly preferred
3-5 years experience working management reporting and performance analysis techniques strongly preferred
Exposure to and ability to learn basic database concepts and ad-hoc data query basics
Demonstrated ability to work as team player, and to develop alternative solutions to complex problems, think outside the box, and recommend the best solution
Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts
Able to communicate effectively to an audience including all levels of LOB leadership
Develops partnerships with team members and peers
Ability to operate in a collaborative and cooperative environment, and must possess the strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
Ability to plan, organize, and guide a project from inception through multiple timeline milestones all the way to completion
Proficiency within the Microsoft Office suite Ms Access, PowerPoint, Excel functions including pivot tables, charts, embedded queries, macros and Visual Basic.Strong oral and written communication skills. Expresses thoughts and ideas clearly and concisely
Independent logical problem solver; analytical ability to synthesize data and project outcomes
Maintains the highest standards of honesty, fairness and ethics. Will be exposed to confidential information
Keeps others informed of key business information, issues decisions and action
Adapts well to increasing scope and complexity of work brought on by business growth
Ability to collaborate with and influence various stakeholders
Demonstrated ability to foster an open working environment
Ability to identify trends and improve processes for both the customer and the business
Demonstrated accountability for work processes and the associated risks and controls
Demonstrated ability to raise issues to relevant stakeholders or management with respect to the control environment

Manager of Business Technical Analysis & Operations Support Resume Examples & Samples

Manages a team of business technical analysts (BTAs) that are responsible for responding to, researching and resolving incidents, defects and related enhancement requests that affect the Retirement Division's systems
Accountable for the work intake, prioritization, and resource management of production support requests
Accountable for BTA's research, requirements definition, and delivery of corrective and preventative changes for production issues, in collaboration with IT and business stakeholders
Accountable for management of system defect/enhancement backlog
Operates as a key liaison between the relevant IT and business stakeholders for production support, and some information reporting
Employs a combination of product and system knowledge, investigative techniques, data analytics, querying, and automation to either aid team members or resolve incidents
Prepares / monitors service level metrics to ensure that incidents are resolved with a sense of urgency and due professional care
Coaches and develops a technical-oriented team in a fast-paced, demanding environment
Establishes and monitors employee performance and expectations
Supports budget cycle by providing relevant information. Manage to approved-budget
Gather service level metrics, analyze the information and prepare scorecard reports
Make scope/schedule/resource (including budget) trade-off decisions with little or no guidance - ensure commitments are tracked and met
Exercise independent judgment in developing methods, techniques and standards for obtaining solutions
Supports custom-SQL based programs and automation
Recommend business best practices and drive adoption to ensure consistency of automated business solutions
Bachelor's degree in computer science, business or related field of study or comparable industry experience
7 to 10 years' experience required. Must have experience managing technical resources in a support capacity, and performing data analysis, system support, and/or other analyst type work
Previous experience in a management/lead position with responsibilities of work allocation, training, mentoring, and building a team with members of varied backgrounds and levels of experience
Sound understanding of IT technology concepts. Must have a good understanding of software architectures, development tools, etc. (does not need to have deep technical knowledge)
Excellent analysis and critical thinking skills - root-cause analysis, querying, and inductive/deductive reasoning
Excellent communication (both oral and written) experience, especially with communicating between IT and business stakeholders
Advanced experience with SQL
Background in Business Analysis or managing Business Analysts
Preferably has Tableau or other data visualization tool (e.g., Microstrategy, Power BI) experience
SCRUM or Agile Initiative management experiences a plus

Operations Support & Integration Business Analyst Resume Examples & Samples

Formulates/defines specifications for operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs
Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution
Encodes, tests, debugs and installs the operating programs and procedures in coordination with computer operations and user departments
Excellent organizational, and analytical skills
Problem solving and priority management skills

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