Asset Protection Manager Resume Samples
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Asset Protection Manager Resume Samples
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SC
S Cole
Skyla
Cole
32227 Lind Viaduct
Chicago
IL
+1 (555) 969 6311
32227 Lind Viaduct
Chicago
IL
Phone
p
+1 (555) 969 6311
Experience
Experience
Dallas, TX
Asset Protection Manager
Dallas, TX
Turner, Ernser and Rath
Dallas, TX
Asset Protection Manager
- Standing for long periods of time (up to 10 hours)
- 6+ years
- The Asset Protection Manager is responsible for conducting asset protection training, completion of compliance audits and resolving internal investigations in the Retail Division. Develops strategies and executes tactical plans to improve overall asset security for Retail stores. Manages alarm services. Provides transparency through communication to HR Director and Store Operations. Establish control-related standards and procedures
- Provide leadership, coaching and direction to drive Asset Protection Excellence through comprehensive shortage strategies and investigative initiatives
- Focused on attention to detail, taking initiative, and working in a positive environment
- Utilize software proprietary to Saks Fifth Avenue for conducting internal and external investigations
- Consistently communicate with Store Leadership, Managers and Associates to drive awareness of inventory shortage results, shortage concerns and strategy initiatives
New York, NY
District Asset Protection Manager
New York, NY
Cassin Group
New York, NY
District Asset Protection Manager
- Lead on-going training and store awareness presentations, to educate and motivate store management & associates, to achieve company loss prevention goals
- Assist in the development and implementation of proactive Asset Protection and shrink reduction initiatives and strategies for all stores
- Create, supervise & effectively lead loss prevention strategies for assigned stores to reduce all shrink related factors
- Conduct in-store Loss Prevention audits, and assist in the creation of shrink action plans to achieve operational compliance
- Complete special projects as assigned by the VP of Loss Prevention, or RLPM
- Provide AP training and orientation for new personnel as possible
- Provide measurement and analysis of pilot programs and special projects assigned by supervisor
present
Chicago, IL
Multi Unit Asset Protection Manager
Chicago, IL
Bernier-Kunde
present
Chicago, IL
Multi Unit Asset Protection Manager
present
- Provides first person coaching on the development of action plans based on Loss Prevention metrics
- Uses a disciplined, systematic approach to develop, document, and continuously improve upon processes
- Makes recommendation and provides communication to influence others in situations where he/she has no direct authority
- Builds a strong bench of talent to develop people for internal promotion (i.e., Loss Prevention Certification Program)
- Considers costs, benefits, risks, implications, and impact when making and implementing Loss Prevention strategies and tactics
- Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates
- Drives Loss Prevention plans and projects using common tools, processes, and language (Loss Prevention Portal, Loss Prevention Metrics, Shrink and Safety results)
Education
Education
Bachelor’s Degree in Initiative
Bachelor’s Degree in Initiative
New York University
Bachelor’s Degree in Initiative
Skills
Skills
- Highly organized and ability to adapt quickly to changing priorities
- Ability to lead, coach and develop staff to improve performance and achieve professional goals
- Ability to work independently and acquire new knowledge as necessary for tasks or projects
- Strong ability to in conducting internal and external investigations including interviews
- Gains knowledge in the areas of safety, food safety (as applicable), Occupational Safety and Health Administration (OSHA), and
- Ability to make solid business decisions, make recommendations and implement necessary changes
- Strong interpersonal skills; good follow-up skills
- Excellent communication skills - ability to identify and communicate site-specific ideas and programs
- Working knowledge of LP/AP related tools such as CCTV, Network Client, and exception based reporting systems
- Ability to understand, assess & problem solve by leveraging technical and analytical skills
15 Asset Protection Manager resume templates
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1
Asset Protection Manager Resume Examples & Samples
- Provide leadership, coaching and direction to drive Asset Protection Excellence through comprehensive shortage strategies and investigative initiatives
- Consistently communicate with Store Leadership, Managers and Associates to drive awareness of inventory shortage results, shortage concerns and strategy initiatives
- Provide final oversight of audit execution and internal audit readiness
- Work with Sales Support to assure shortage control processes are followed
- Communicate and enforce policies and procedures to store population
- Ensure Asset Protection Administrative standards are met
2
Asset Protection Manager Resume Examples & Samples
- Responsible for the Professional Development of self and Retail Asset Protection Specialists and Firearms Inspectors through successful on-boarding, training and coaching. Responsible for driving recognition and engagement of Asset Protection Specialists and Firearms Inspectors in Retail Store. Measured through formal visits, retention levels, senior level promotions, training completion and regular business reviews
- Inventory shrink reduction efforts to minimize bottom line loss in the retail store. This includes the training of both Outfitters and Retail Managers on trends to help limit loss. Measured through formal visits, physical inventory results, ability to diagnose root cause and develop partnerships to minimize loss
- Timely, legal and effective internal and external investigations that limit liability while reducing the overall impact to the company's bottom line. Measured through investigative productivity and training
- Asset Protection Awareness to promote collaboration and assistance to protect employees, customers and bottom line. Measured through number of employee TIPS received, number of employee TIPS paid, formal visits and collaboration with store leadership
- Responsible for the professional development of partnerships with Senior Management in the Retail Store to further develop business acumen and obtain buy-in for the Retail Asset Protection function
- Responsible for the timely management and execution of the Retail Asset Protection budget for retail store
- Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
3
Asset Protection Manager Resume Examples & Samples
- Responsible for the Professional
- Responsible for the timely
- Responsible for the supervision
4
Asset Protection Manager Madison Avenue Resume Examples & Samples
- Utilizes all tools and resources provided by the company to detect and manage internal losses
- Ensures all Company Safety Policy and Procedures are being followed reporting deficiencies to the Store Manager, District Manager and Regional Manager of Asset Protection
- Follows up on any Asset Protection Store Initiatives to ensure operational compliance
- Participates in all store meetings and store management meetings
- Recruits, Trains, Schedules and Supervises an AP Staff when applicable
- Manages vendor relations, invoicing, and coordination of AP elements to provide store support
- Works with Store Management and Inventory control to resolve any inventory discrepancies. Conduct investigations for unresolved issues
- If applicable- partner with Store and Corporate team in preparation for events(ie. Permits, guard coverage, etc)
- Minimum three years in retail Asset Protection
- Multi-store, specialty experience preferred
- Wicklander – Zulawski certified, or commensurate interview experience
- CFI eligible
- Strong time management and multi tasking skills
5
Outpost Asset Protection Manager Resume Examples & Samples
- Responsible for the professional development of self and assisting with the professional development of Retail Asset protection Specialists and Firearms Inspectors. Assist in driving recognition and engagement of Asset Protection Specialists and Firearms Inspectors in Retail Store. Measured through regular statuses, formal visits, training completion and business reviews
- Inventory shrink reduction efforts to minimize bottom line loss in the retail store. This includes assisting in the training of both Outfitters and Retail Managers on trends to help limit loss. Measured through formal visits, physical inventory results, ability to diagnose root cause and developing partnerships to minimize loss
- Timely, legal and effective internal and external investigations that limit liability while reducing the overall impact to the company's bottom line. Measured through investigative productivity, development of investigative strategy for Asset Protection Specialists and training
- Asset Protection awareness to promote collaboration and assistance to protect employees, customers and bottom line. Measured through number of employee TIPS received, number of employee TIPS paid, formal visits and collaboration with store leadership as well as outfitters
- Loss Prevention Qualified (LPQ) (Preferred)
- Loss Prevention Certified (LPC) (Preferred)
- Wicklander Certified (Preferred)
6
Asset Protection Manager Resume Examples & Samples
- Oversee and ensure the integrity of physical inventory by monitoring reports and audits on a daily and monthly basis with the Asset Protection Investigators
- Ensure Asset Protection policies and procedures are followed at all levels throughout the store
- The noise level in the work environment varies as a result of simultaneously working back-of-the-house operations as well as the retail sales floor
7
Asset Protection Manager Resume Examples & Samples
- The Asset Protection Manager is responsible for conducting asset protection training, completion of compliance audits and resolving internal investigations in the Retail Division. Develops strategies and executes tactical plans to improve overall asset security for Retail stores. Manages alarm services. Provides transparency through communication to HR Director and Store Operations. Establish control-related standards and procedures
- Participate in shortage control and physical inventory process and reconciliation and take a leadership role in other inventory-theft issues
- Analyzes exception reports and store media for evidence of theft
- Conduct internal and external investigations relating to theft and other loss prevention related issues. Make recommendations to manager as necessary
- Conducts ongoing retail compliance audits and loss prevention training throughout the year
- Communicates and coordinates with legal department, human resources, local authorities and other outside agencies
- Responsible for completing quarterly Loss Prevention Overviews to the Retail Leadership Team
- Provide weekly and monthly report to the Director of Store Operations concerning (Investigations/Audit Trends/ VF Compliance Reporting) along with any recommendations to improve LP Programs and Procedures
- Participates, analyzes, develops and educates safety and risk management strategies in partnership with HR team
- Ability to read and interpret documents such as employment handbook, safety rules, and policies and procedure manuals
- Ability to calculate figures and amounts such as discounts, interest and percentages
- Wicklander certified requirement (1, 2 & CFI)
- Ability to manage field needs and articulate communication to Director of HR and Store Operations
- Ability to analyze areas of opportunity as it relates to LP needs
- High customer focus with the ability to drive for results
- Ability to work/communicate with all levels of the organization while developing collaborative and diverse relationships
- Ability to understand, assess and problem solve by leveraging technical and analytical skills
- Must have the ability to communicate complicated legal matters in a clear, concise, and efficient manner for business consumption
- Ability to work independently and acquire new knowledge as necessary for tasks or projects
- Must be physically capable of working in conditions normally associated with merchandise warehouse or distribution center, such as, but not limited to, warm and cold temperatures, seeing hearing moving equipment to stay out of harm's way, and continuous power equipment
- Must possess reliable transportation
- Bend, lift and move product up to 50 pounds
8
Asset Protection Manager Resume Examples & Samples
- College degree preferred. High School degree or equivalency required
- Wicklander-Zulawski Interview Certification
- Ability to articulate their position, persuade others and achieve buy in
- Strong organizational and inter-personal skills and ability to foster productive relationships at every level
- 5+ years of retail Asset Protection Experience with 2+ years of managing direct reports. Proven track record of identifying shortage exposures and creating strategies to overcome them. Track record of meeting statistical and financial goals
- Working knowledge of state laws
- Strong aptitude and knowledge of retail security systems, information systems and productivity software
9
Asset Protection Manager Resume Examples & Samples
- Recover stolen merchandise and apprehend shoplifters and other people who commit any criminal act
- Investigate criminal violations against the person or property of any customer or associate committed on company property
- Partner, initiate, develop and maintain an effective Shortage Awareness Program in the store
- Coach, train and mentor staff to meet or exceed established productivity standards and goals and reduce turnover
- Review, challenge and analyze all expenses and vendor costs to competitive price points
- Initiate and manage reviews to CONTRA credit by creative programs
- Participate in store meetings, programs and special projects as appropriate or deemed necessary by senior management
- University or College degree preferred but not required
- Minimum of 2+ years of loss prevention experience, preferably in retail
- Ability to adapt quickly to changing priorities
10
Partner & Asset Protection Manager Resume Examples & Samples
- Conducts confrontational and informational interviews as part of investigations
- Coordinates delivery of training. Partners with subject matter experts to provide input to course content
- Executes local video evidence retrieval as necessary. Performs detection and analysis as necessary. Supports global assessment of client organizational needs and development of training content
- Performs ad-hoc analysis and makes recommendations. Provides timely, concise & accurate reporting. Responsible for data/system integrity management
- Provides consulting, coaching and training support to partners to ensure a proactive focus on adherence to policy and procedure is maintained throughout the business. Makes recommendations to improve compliance and performance. Provides recommendations to deter/prevent internal and external theft, fraud, or other criminal activity and breaches of company policy within legal and company guidelines
- Investigative and/or assessment/audit experience (retail, law enforcement or military) (3 years)
- Multi-unit retail or restaurant management or equivalent or (2 years)
- Ability to analyze retail profit and loss statements
- Ability to set priorities, meet deadlines and manage multiple projects in a fast-paced, changing environment
- Knowledge of retail store tracking systems and policies
- Knowledge of Partner & Asset Protection and related operational policies, procedures and programs
- Ability to manage confidential and sensitive information effectively
11
Asset Protection Manager Resume Examples & Samples
- Participates, analyzes, and develops safety and asset protection strategies in partnership with HR and Store Operations Team
- Improves leadership and performance of store teams by participating in training and discussing asset protection strategies
- Conduct internal and external investigations, in cooperation with human resources, relating to theft and other asset protection relate issues. Make recommendations to manager as necessary
- Perform retail compliance audits along with asset protection training throughout the year
- Build strategic relationships with entire store teams to reduce loss from accidents crime and other reasons
- Provide weekly, monthly, and quarterly overviews to the Director of Store Operations concerning investigations/audit trends/VF compliance reporting; along with any recommendations to improve LP programs and procedures
- Ability to read and interpret documents such as employment handbook, safety rules, and policies and procedures manuals
- Wicklander certification preferred (1, 2 & CFI)
- Ability to manage filed needs and articulate communication to Director of HR and Store
- Ability to understand, assess & problem solve by leveraging technical and analytical skills
- Must be physically capable of working in conditions normally associated with merchandise warehouse or distribution center, such as, but not limited to, warm and cold temperatures, seeing and hearing moving equipment to stay out of harm’s way, and continuous power equipment
- Bend, Lift and move product up to 50 pounds
12
Asset Protection Manager Resume Examples & Samples
- Leadership - managing and communicating the overall LP effort and shortage reduction within store; develop and execute LP plans and shortage programs
- Supervision and Development - administering and enforcing the policies and standards of the company, recruitment and hiring of loss prevention associates, staff, training, development of staff on core responsibilities; job performance counseling; leading process of shortage plans and ensuring they are actionable, measurable, and impact the shortage bottom line
- Developing Partnerships - developing an open line of communication with both LP and store associates, central and corporate executives; build positive business relationships
- Administration & Technical Skills - developing and implementing store shortage plans; responsible for all internal investigations and external case management; testify in civil and criminal court proceedings, maintaining and adhering to payroll, expense and capital budgets; effectively handle multiple tasks and projects
- Network with local law enforcement, mall management and legal council
- 4-year degree preferred and at least 3 to 5 years experience in loss prevention
- Ability to make solid business decisions, make recommendations and implement necessary changes
- Working knowledge of the physical security aspects of the job including alarms, EAS, CCTV, and lock and key
- Strong interpersonal skills; good follow-up skills
13
Asset Protection Manager Resume Examples & Samples
- Leadership - managing and communicating the overall AP effort and shortage reduction within store; develop and execute AP plans and shortage programs
- Supervision and Development - administering and enforcing the policies and standards of the company, recruitment and hiring of asset protection associates, staff, training, development of staff on core responsibilities; job performance counseling; leading process of shortage plans and ensuring they are actionable, measurable, and impact the shortage bottom line
- Developing Partnerships - developing an open line of communication with both AP and store associates, central and corporate executives; build positive business relationships
- 4-year degree preferred
- At least 3 to 5 years experience in asset protection
14
Saks Fifth Avenue Asset Protection Manager Resume Examples & Samples
- Protect company assets (audit merchandise sensors and cables, review salvage processing for accuracy, and track store shortage)
- Bachelor’s degree required; Wicklander-Zulawski certification is considered a plus
- Minimum 5 years Asset Protection experience, large volume retail environment preferred
- Demonstrated ability to lead a team, speak publicly, and establish and evaluate priorities
- Demonstrated self-starter and problem solver with excellent interpersonal skills
- Focused on attention to detail, taking initiative, and working in a positive environment
- Ability to balance multiple priorities and meet deadlines with little advanced notice
- Push or pull up to 25 lbs
15
Asset Protection Manager Harriman Resume Examples & Samples
- Develops and maintains partnerships with Store Management, District Manager, Regional Manager of Asset Protection, local law enforcement and mall security, as well as Corporate Partners (i.e. Human Resources, Operations, and Inventory Control)
- Conducts daily Cash Management Audit and Receiving Audit for procedural compliance
- Performs all other duties as assigned by the Regional Manager of Asset Protection
- Manage vendor relations, invoicing, and coordination of AP elements to provide store support
- Strong time management and multi-tasking skills
- Minimum three years in retail Asset Protection,. Multi-store, specialty experience preferred
16
Asset Protection Manager Toronto Resume Examples & Samples
- Identifies, investigates and resolves all Theft and Fraud activity. Utilizes surveillance, procedural audits as by direction of the Regional Manager of Asset Protection
- Utilize all tools and resources provided by the company to detect and manage internal losses
- Provides expertise and training in all Operational areas of the Asset Protection Audit and Monthly Awareness Program
- Manages inventory process ensuring accuracy and integrity
- Responds to alarm calls as needed and required in order to resolve all issues causing them, escalates when needed.Reviews weekly alarm reports and investigates when necessary
17
Asset Protection Manager Resume Examples & Samples
- Leadership - managing and communicating the overall AP/LP effort and shortage reduction within store; develop and execute AP/LP plans and shortage programs
- Supervision and Development - administering and enforcing the policies and standards of the company, recruitment and hiring of asset protection / loss prevention associates, staff, training, development of staff on core responsibilities; job performance counseling; leading process of shortage plans and ensuring they are actionable, measurable, and impact the shortage bottom line
- Developing Partnerships - developing an open line of communication with both AP/LP and store associates, central and corporate executives; build positive business relationships
- At least 3 to 5 years experience in asset protection / loss prevention
18
Senior Market Asset Protection Manager Resume Examples & Samples
- Challenges and inspires employees to achieve business results
- Ensures employees adhere to legal and operational compliance requirements
- Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions
- Conducts ongoing performance reviews
19
Partner & Asset Protection Manager Resume Examples & Samples
- Analyzes safety and security issues, proposes solutions and oversees implementation of preventive or corrective measures
- Performs ad-hoc analysis and makes recommendations. Provides timely, concise & accurate reporting
- Supports business leadership through consultation on loss prevention and incident management, as well as reporting of key performance metrics
- Multi-unit retail or restaurant management or equivalent (2 years)
20
Multi Asset Protection Manager Resume Examples & Samples
- Must pass MVR
- Must pass pre-employment tests if applicable
- Knowledge of retail Asset Protection, Operations, and Safety processes, programsand procedures
- Ability to work cross functionally and build relationships to identify solutions to mitigate shrink, theft, fraud and create safe work environments.Ability to successfully manage and lead direct reports
- Highly developed interpersonal skills for dealing with sensitive and controversial issues
- Ability to teach, coach, train associates to drive change and execute process improvements across the store, district and region
- Technology competence (Basic P.C. skills) Desktop Office Suite, Power Point, Word, Excel, presentation skills and proficient in CCTV systems
- Strong interviewing, analytical and financial analysis skills
- Change Management and Project Management
21
Asset Protection Manager Resume Examples & Samples
- Ensures all training in the detection and detention of shoplifters, including certification has been completed in the assigned store. Ensures accurate and timely completion of all case management procedures, coaches and delivers corrective action as necessary. Holds associates and management accountable for adherence to all laws and polices relating to the detection and resolution of external and internal theft
- Conducts assessments and generates reporting and actions plans for Loss Prevention and opertional performance that impacts shortage control, and actively works with the store team in the development and implementation of action plans to improve performance
- Maintains current knowledge in the areas of safety, food safety (as applicable), Occupational Safety and Health Administration (OSHA), and environmental programs. Asseses needs, develop plans, involves approriate partners, and ensures implementation and compliance in the assigned store
- Leads and embeds the Loss Prevention Five Play Strategy and develops Loss Prevention action plans, strategies, and projects using common tools, processes and language (Loss Prevention Portal, Loss Prevention Metrics, Shrink and Safety results)
- Collaborates with operations business partners to provide root cause analysis and feedback on reults such as Point of Sale activity, refund management, inventory results, and other key performance indicators (KPI) to improve metrics and drive P&L efficiences
- May perform supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates
- Extensive Shortage Control Knowledge
- Strong understanding of Safety and Occupational Safety and Health Administration (OSHA) Requirements
- Strong understanding of retail unit physical security requirements
- Extensive knowledge of Store Operating processes
- Shoplifting detection and detention expert (Certified and lead trainer for store loss prevention team)
- Excellent written and verbal communication skills to communicate will all levels of internal and external team members
- Strong ability to in conducting internal and external investigations including interviews
- Microsoft Office computer skills, including Word, Excel, and Outlook
- Must successfully complete the Sears Holdings Corporation (SHC) Wicklander-Zulawski interviewing and interrogation certification program when offered
22
Asset Protection Manager Resume Examples & Samples
- Conducts assessments and generates reporting and actions plans for Loss Prevention and operational performance that impacts shortage control, and actively works with the store team in the development and implementation of action plans to improve performance
- Collaborates with operations business partners to provide root cause analysis and feedback on results such as Point of Sale activity, refund management, inventory results, and other key performance indicators (KPI) to improve metrics and drive P&L efficiencies
- Performs other duties as necessary based on Store and District results and needs
- Ability to analyze information, identify root causes, and develop and implement approved solutions in stressful situations"
- Prior experience training employees
23
Multi Unit Asset Protection Manager Resume Examples & Samples
- Ensures all training in the detection and detention of shoplifters including certification has been completed in assigned store(s)
- Conducts assessments of Loss Prevention and operational performance that impacts shortage control. Actively works with store team(s) in the development and implementation of action plans (shrink and safety) to improve performance
- Analyzes key Loss Prevention metrics, creates strategic action plans to mitigate low performing areas and deploy resources appropriately
- Maintains knowledge in the areas of safety, food safety, Occupational Safety and Health Administration (OSHA), and environmental programs, and ensures implementation and compliance in the assigned stores
- Conducts safety and food safety inspections on a regular basis, ensures timely and accurate reporting of results, and assists in the development and implementation of corrective actions
- Recruits, hires, trains, and supervises Loss Prevention Associates within the assigned stores
- Ensures accurate and timely report writing, record keeping, and retention of evidence
- Ensures the proper operation and repairs of alarm, Electronic Article Surveillance, and Closed Circuit Television equipment
- Develops store specific strategies to educate and motivate store associates to achieve shrink, worker's compensation, and general liability goals
- Works as a liaison between the stores and the criminal justice community
- Demonstrates courageous leadership by identifying and communicating potential ethical or safety issues that must be addressed at a higher level
- Manages and ensures reporting of critical incidents in assigned area(s) of responsibility
- Develops plans and engages in oversight of required inventories and audits in order to control costs and shrinkage
- Advocates to ensure that customers and associates have a safe environment in which to shop and work (OSHA requirements and general liability adherence)
- Provides high quality service for internal and external customers; commits to meet customer expectations
- Works with the store teams to identify and react to out of stocks and known stolen data
- Influences stores’ operations leadership to continuously enhance performance of shrink and safety
- Drives Loss Prevention plans and projects using common tools, processes, and language (Loss Prevention Portal, Loss Prevention Metrics, Shrink and Safety results)
- Builds a strong bench of talent to develop people for internal promotion (i.e., Loss Prevention Certification Program)
- Makes recommendation and provides communication to influence others in situations where he/she has no direct authority
- Models organization/culture values personally; has personal credibility and high integrity
- Uses a disciplined, systematic approach to develop, document, and continuously improve upon processes
- Seeks and suggests better ways of getting the job done and learns from both successes and failures
- Meets departmental goals and objectives
- Takes personal accountability for own work and maintains high personal standards
- Works effectively under pressure, adapts well to, and supports change while balancing multiple, sometimes conflicting priorities
- Provides first person coaching on the development of action plans based on Loss Prevention metrics
- Collaborates with operations business partners to provide feedback on results such as Point of Sale activity, refund management, inventory results, and other key performance indicators (KPI) to improve metrics and control costs
- Collaborates with operational business partners breaking down and critically analyzing problems, issues and opportunities to find root causes and develops rationale for decisions
- Collaborates with team members and other stakeholders; uses agreed upon criteria and data for decision-making rather than hidden agendas
- Considers costs, benefits, risks, implications, and impact when making and implementing Loss Prevention strategies and tactics
24
Asset Protection Manager Resume Examples & Samples
- Responsible for shrinkage and safety awareness programs – You know how important it is for the team to understand current shrinkage and safety issues related to store profitability and environment. You can take a company initiative or directive and tailor it to your specific location to ensure you are getting the best return on what your location has to offer
- Participates in court hearings – You’re a pro when it comes to the witness stand. Others may get nervous or forget the details under pressure, but not you…You have the facts, you know the facts, and you are more than willing to educate others on the details
- Responsible workplace safety – You know that having a safe environment is a critical factor in customer satisfaction and team member engagement. You analyze trends that occur within the store and partner with store leadership to prepare action steps that can be used to prevent future accidents
- Planning – You are very organized and use your time wisely in order to achieve strong results
25
Area Asset Protection Manager Resume Examples & Samples
- Accountable for record maintenance – You or your team is in charge of a lot of detail. The company and law enforcement agencies are depending on you to have complete and accurate reports to assist any investigation that may need to occur for the store. You are always on top of the documentation to ensure everything is complete and in order for the team
- Responsible for merchandise protection and safety assessment compliance – You periodically walk the sales floor to audit shops to ensure merchandise protection standards as well as operational practices are in compliance with company standards. When they are not, you know who to talk to and what needs to get done
- Perseverance – You are tenacious and nothing tends to get in your way of accomplishing your responsibilities
- Time Management – You operate two locations and are very aware of where you need to be and why
26
Asset Protection Manager Resume Examples & Samples
- Bachelor’s degree required; investigative certifications preferred but not required
- Ability to interpret exception-based reports to detect fraud at POS transactions; excellent communication skills, strong interviewing skills; ability to understand complex fraud schemes and assimilate information quickly
- Fraud investigations experience required, 5 years min; prior general Asset Protection experience helpful
- Must either know or have ability to learn XBR, RAM, EJ, M Vision, POS Monitoring, C-Smart and other systems
- Ability to train a plus
- Ability to speak accurately and concisely on facts of an investigation
- Must be able to work as part of a team and collaborate on complex investigations
27
District Asset Protection Manager Resume Examples & Samples
- Responsible for ensuring execution and compliance of corporate LP programs
- Conduct thorough Investigations of theft-related issues, as well as any issues which may negatively impact the company brand (IE: Policy violations, cash losses, inventory loss)
- Conduct interviews of employees and external subjects, within Company policy & guidelines
- Conduct in-store Loss Prevention audits, and assist in the creation of shrink action plans to achieve operational compliance
- Lead on-going training and store awareness presentations, to educate and motivate store management & associates, to achieve company loss prevention goals
- Create, supervise & effectively lead loss prevention strategies for assigned stores to reduce all shrink related factors
- Ensure physical security in all assigned stores is to operational standards
- Develop and implement training and education on basic shoplifting procedures and deterrence of internal theft factors
- Maintain timely and accurate completion of scheduled store audits & training sessions
- Complete special projects as assigned by the VP of Loss Prevention, or RLPM
- Able to travel within the assigned market. Travel requirement: 50%
- Ability to work autonomously in remote locations
- Knowledge of Retail Loss Prevention / Store Operations
- Strong interviewing & investigation skill set
- Sound management, leadership & supervisory skills
- Track record of dealing with sensitive loss prevention issues in an ethical manner
- Ability to communicate effectively with various levels of company leadership
- Understanding of criminal and civil law as it applies to the retail environment
- Successful track record in driving Shrink Reduction programs
- Ability to develop and implement plans, policies or procedures in a clear and concise manner
- Wicklander/Zulawski interview certification
- Loss Prevention investigation and interview experience
- Bachelors Degree in Criminal Justice or a related field; or equivalent work experience preferred
- 3+ years of Loss Prevention experience in a multi-unit environment, preferably with a specialty retailer
- Intermediate to expert knowledge of Microsoft Word, Excel, PowerPoint and Outlook
- Must be fluent in French
28
Asset Protection Manager Resume Examples & Samples
- Assists LPM in ensuring all training in the detection and detention of shoplifters, including certification, has been completed in the assigned store
- Assists LPM in ensuring accurate and timely completion of case management procedures. Also assists the LPM in holding associates and management accountable for adherence to all laws and policies relating to the detection and resolution of external and internal theft
- Gains thorough understanding of conducting assessments and generating reporting and actions plans for Loss Prevention and operational performance that impacts shortage control, and assists the LPM in actively working with the store team in the development and implementation of action plans to improve performance
- Gains knowledge in the areas of safety, food safety (as applicable), Occupational Safety and Health Administration (OSHA), and
29
Asset Protection Manager Resume Examples & Samples
- Minimum 4- year College Degree
- 10 - 12 year's experience with managing retail Asset Protection / Loss Prevention operations for multiple locations
- Significant experience in conducting and managing Internal and External investigations programs
- Experience and knowledge of current security technology, CCTV, EAS and Alarms
- Ability to handle multiple tasks effectively
- Proven track record of profit improvement through shortage reduction and improvement in store safety practices
- Ability to analyze people and situations effectively and provide direction to impact performance
30
Lord & Taylor Asset Protection Manager Resume Examples & Samples
- Partner with Store Management to ensure compliance with shortage audits by maintaining Merchandise Protection Standards, Cash Office Controls and the policies and standards of Fine Jewelry and other sensitive areas
- Analyze and enhance Asset Protection systems and programs to maximize productivity, profitability and time management
- Improve associate awareness at store rallies and department meetings
31
District Asset Protection Manager Resume Examples & Samples
- 3+ years’ experience in loss prevention/ asset protection
- Ability to conduct investigations, with good interviewing and interrogation skills
- Ability to write reports
- Ability to assimilate information quickly
- Ability to interact with all levels of the organization
- Ability to multi task and manage numerous on-going in-depth investigations simultaneously
- Ability to maintain a strict level of confidentiality
- Able to work long hours in fluid environment without direct supervision
32
District Asset Protection Manager Resume Examples & Samples
- Develop strong, customer-focused relationships with Operations and Human Resources partners
- Work with district and store management to identify priorities and develop appropriate shrinkage reduction strategies
- Participate and/or lead associate teaching, training and development regarding loss prevention, operational, safety and new store related topics
- Utilize POS exception reporting tool to identify and react to suspicious activity and training opportunities
33
District Asset Protection Manager Resume Examples & Samples
- Direct
- 10 – 30 Store Loss Prevention Specialists
- Contract Security Services as needed
34
Asset Protection Manager Resume Examples & Samples
- Promotes and adheres to all Company Policy and Procedures. Adheres to all guidelines as outlined in the Asset Protection Code of Conduct and the Employee Handbook
- Conducts daily AP Perimeter walk to identify theft, physical security or safety opportunities
- Follow up on any Asset Protection Store Initiatives to ensure operational compliance
- Responds to alarm calls as needed and required in order to resolve all issues causing them, escalates when needed. Reviews weekly alarm reports and investigates when necessary
- Work with Store Management and Inventory control to resolve any inventory discrepancies. Conduct investigations for unresolved issues
- If applicable- partner with Store and Corporate team in preparation for events(i.e. Permits, guard coverage, etc.)
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Saks Fifth Avenue Asset Protection Manager Beverly Hills Flagship Resume Examples & Samples
- Direct, coach, and counsel the performance of Asset Protection Investigators
- Develop shortage strategies for merchandise groups, paperwork controls, and shortage awareness
- Utilize software proprietary to Saks Fifth Avenue for conducting internal and external investigations
- Ability to lead, motivate, and influence people
- Ability to quickly learn Saks Fifth Avenue standards, procedures, and IT applications
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District Asset Protection Manager Resume Examples & Samples
- Actively pursue external theft offenders. Communicate all external theft activity to AP Regional Manager, District and Store Managers. Formulate and implement with Regional partnership a plan of action to reduce external theft and fraud activity
- Provide AP training and orientation for new personnel as possible
- Prepare weekly/monthly reports (e.g., updates, recaps, plan of actions, etc.)
- Provide measurement and analysis of pilot programs and special projects assigned by supervisor
- Conduct in-depth analysis of freight and transfer reporting, inventory reconciliation, and store level P&L data
- Ensure all stores are actively engaging their Shrinkage Action Plans and improving compliance in all areas
- Minimum of 5-7 years asset protection / loss prevention experience in a retail facility, including proficiency in both internal and external case investigations
- Working knowledge of key physical security systems, such as alarms, and EAS tagging
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Area Asset Protection Manager Resume Examples & Samples
- Associates degree in Business, Criminology or other related field preferred, plus 3 to 5 years applicable work experience, to include a minimum of 2 years managerial experience. An appropriate combination of education and experience may substitute for a portion of the 3 to 5 years of work experience
- Experience using the Wicklander-Zulawski Interviewing and Interrogation techniques preferred
- Results oriented; willingness to follow through, make informed decisions that comply with policies and procedures, complete tasks and problem-solve
- Exhibited attention to detail with a high degree of accuracy
- Proven capability to handle stressful situations with emotional control
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District Asset Protection Manager Resume Examples & Samples
- Retail Loss Prevention experience a must (3+ Years Loss Prevention/Asset Protection Management)
- Strong ability to interview witnesses, suspects, testify in legal actions, union hearings and unemployment hearings
- Great people skills with ability to interact with all levels of the organization
- High degree of initiative and motivation
- Wicklander-Zulawski Certified, preferred
- Investigate Internal/External Theft, Human Resource issues, including but not limited to sexual harassment, workplace violence, wage an hour issues, etc
- Report investigation findings to Human Resource, Legal Departments and respective Executive Operations personnel for disposition
- Assist Law Enforcement with investigations and prosecutions
- Develop Shrink Reduction Plans and strategies for assigned area
- Monitor in-store security programs and make recommendations to ensure effectiveness of these programs
- Supervise contract guard services in assigned areas
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Asset Protection Manager Resume Examples & Samples
- Identify root causes of inventory shrink within The Hut Group and partner with Warehouse Operations to develop innovative solutions and minimise exposure by executing appropriate asset protection countermeasures
- Manage the collation, analysis and reporting of completed LP audit reviews, identifying key process weaknesses, follow-up activity and remedial planning
- Perform regular Loss Prevention (LP) audit reviews in-warehouse to ensure compliance with the company policies & procedures and internal controls related to loss prevention
- Work with management to prioritise high stock-loss areas and develop appropriate shrinkage reduction and control improvement plans
- Respond to integrity concerns through appropriate discovery and conduct investigatory interviews were necessary
- Develop and implement training programs and initiatives for country area retail teams to ensure the awareness of LP policy & process and the reduction of retail risk
- Control and manage the delivery of the fraud audits and assignments, to ensure that the work is completed to time and budget, escalating any issues as appropriate to the relevant Director
- Oversee and manage internal theft and policy violation investigations, including overnight surveillance activities, covert camera installations and investigations and the interviewing of all dishonest team members, vendors and contractors, to ensure activities are conducted within established investigative policies and procedures
- In-depth experience in shrinkage reduction techniques and root cause analysis
- The ability to apply continuous improvement practises to business controls and processes
- Excellent follow-up and organisational skills with the ability to prioritise and work on multiple projects
- Familiar with interpreting and practically applying retail or corporate policy and process
- Experience of planning and executing of risk based audits
- Proficient in MS Office Package (particularly Excel) and a strong understanding of online retailer systems
- Strong presentation, training and reporting skills
- Excellent analytical and numerate skills
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Club Asset Protection Manager Resume Examples & Samples
- 2 or more years general work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
- 2 or more years experience working in a safety/regulatory compliance field
- 2 or more years investigative experience
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Asset Protection Manager Resume Examples & Samples
- Bachelor's Degree in a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management, Criminal Justice, Safety, Environmental), professional experience will be considered in place of a bachelor’s degree
- 3 years’ experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas
- 1 year experience monitoring and managing compliance with local, state, and federal regulations (e.g., OSHA, EPA, DOT, FDA, DEA)
- Professional (LPP), Certified Forensic Investigator (CFI), Certified Safety Professional (CSP), Occupational Safety & Health Technologist (OHST))
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Asset Protection Manager Resume Examples & Samples
- High School Graduate/General Education Degree (GED); BA/BS degree preferred
- 3 to 5 years’ experience in Retail Loss Prevention plus previous Retail Management Experience preferred
- Working knowledge of Microsoft Word, Excel and Outlook Software programs
- Working knowledge of LP/AP related tools such as CCTV, Network Client, and exception based reporting systems
- Outstanding verbal and written communication skills are essential
- Able to be firm and courteous when giving instructions
- Must be willing to work a flexible retail schedule, including nights, weekends and off hours
- Wicklander and Zulawski certification preferred
- State specific license if applicable
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District Asset Protection Manager Resume Examples & Samples
- College degree preferred. High School degree or equivalency required. Wicklander~Zulawski Interview Certification
- Excellent written and verbal communications skills. Ability to articulate their position and achieve buy in. Strong organizational and inter-personal skills and ability to foster productive relationships at every level. Creative problem solving ability. Multi-tasking competing priorities
- 7+ years of retail Asset Protection Experience with 3+ years of managing direct reports. Multi-unit responsibility preferred. Proven track record of identifying shortage exposures and creating strategies to overcome them. Track record of meeting statistical and financial goals. Working knowledge of state laws
- Strong leadership ability. Strong analytical and critical thinking skills. Strong aptitude and knowledge of retail security systems, information systems and productivity software
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Asset Protection Manager Resume Examples & Samples
- 2 or more years supervisory experience in an Asset Protection industry
- Both Bachelor's Degree in Business, Logistics, Law Enforcement or related field; AND 1 year Asset Protection management experience
- Certification in an Asset Protection related field (e.g. Loss Prevention Professional (LPP), Certified Forensic Investigator (CFI), Certified Safety Professional (CSP), Occupational Safety & Health Technologist (OHST))
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Asset Protection Manager Resume Examples & Samples
- Manage shortage control and loss prevention programs in stores to meet inventory shortage goals
- Conduct internal and external investigations
- Review weekly reports, completes monthly summary
- Manage the Asset Protection audit program to ensure frequency of audits is maintained throughout the region and compliance levels meet company guidelines
- Manage reduction programs in high-risk stores to ensure compliance levels meet company standard and shrinkage goals are achieved
- Ensure compliance and participation in the corporate Awareness Program
- Provide training to Management and Team Members as needed on shortage control programs
- Provide training to new Managers as needed
- Must be able to handle a variety of tasks and deadlines simultaneously
- Establish relationships with Operations and Functional Support Departments
- Support Asset Protection Department initiatives
- Travel to store locations over a large geographic area
- High School diploma or equivalent experience
- 5 years loss prevention experience in a multi-store environment or equivalent management experience
- Certification in interviewing or interrogation techniques preferred
- Excellent interpersonal and communication skills to interact with all levels of the organization
- Must be discrete and able to handle confidential information
- Must have ability to initiate, conduct and successfully complete investigations independently
- Must have the self-confidence to make competent decisions in the field without consultation
- Ability to work successfully in a high stress environment
- Must be able to travel up to 50% and be available for on-call responsibilities
- This position will spend the majority of time at store locations
- Ability to accept supervisory coaching related to performance, work habits and attitude
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District Asset Protection Manager Midland Resume Examples & Samples
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position
- Conduct and resolve all aspects of internal theft investigations. Coordinate and conduct interviews, and document actions taken. Communicate findings to Regional AP Manager and District/Store management teams
- Build a cohesive and supportive relationship with stores’ District Manager partners
- Research exception reports to identify internal theft activity and take appropriate investigative action to resolve
- Analyze current detection and control measures in place. Identify loss control opportunities and recommend actions that reduce company exposure to losses via thefts, fraud, embezzlement, etc
- Conduct general/specialized audits and training sessions as related to the audit function or as outlined by the corporate office. Educate and train store management on proper procedures identified as deficient through the audit process
- Coordinate external blitz operations and apprehend shoplifters as needed
- Ability to work independently. Self-directed and self-motivated
- Proficient knowledge of computer programs (i.e., Microsoft Word, Excel, PowerPoint)
- Highly analytical with the ability to interpret findings
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Asset Protection Manager Resume Examples & Samples
- Provide supervision to Division stores
- Protect customers, associates and company property
- Promote the adherence to company policies and procedures, familiarize associates with company rules and regulations
- Work closely (partnership) with Division Operations and staff
- Monitor In-store and Distribution Center security programs (where applicable) and makes recommendations to ensure effectives of these programs
- Maintain formal and informal channels of communication though the organization
- Encourage the expression of new ideas, suggestions and constructive criticism
- Protect company assets to include, property against theft, illegal entry and illegal activities
- Develop shrink reduction and awareness strategies for all division and distribution (where applicable) facilities
- Assign associates to tasks and supervise them in performance of work, setting goals, meeting objectives and Albertsons’ core values
- Monitor development and performance of Division Loss Prevention personnel
- Assign, assist and supervise all division investigations both internal and external issue while working closely with Labor Relations, Human Resources, and Legal
- Investigate Human Resource issues, including but not limited to sexual harassment, workplace violence, wage and hour issues, etc
- Report investigation findings to Human Resources and Legal departments for disposition
- Present facts at unemployment, EEOC and union hearings as appropriate
- Monitor the progress of Loss Prevention programs, Safety programs (where applicable) and make recommendations to ensure effectiveness
- Promote the Exception Reporting System to ensure compliance with goals and objectives
- Oversee Federal wage and hour compliance
- Act as liaison for the following: Corporate Council, Labor Relations/Human Resources, Government Agencies, Operations personnel, Law Enforcement Agencies, Community groups, Outside Agencies, Judicial Agencies
- Provide expert testimony in designated civil or criminal litigation
- Manage and submit required reports to corporate and division senior management
- Perform audits in retail stores, prepare and submit required reports for management review
- Ensure proper maintenance of security programs designed to protect Customers, Associates and Company Assets
- Ensure training programs for Security/Loss Prevention, Security Department and all other Division personnel including new-hires
- Identifies security problems, concerns in assigned locations
- Implements shrink reduction strategies and initiatives for targeted shrink stores
- Develop Division short and long-range plans for security and Loss Prevention
- Participate in recruitment and selection of In-store Loss Prevention personnel, pay raises, promotions, schedules
- Review and evaluate work of subordinates, recommends promotions and/or salary increases
- Oversee Loss Prevention associate disciplinary problems
- 8 + years’ experience as a Loss Prevention Manager or equivalent Loss Prevention retail experience
- Knowledge of city, county, state penal codes, particularly those laws related to but not limited to shoplifting, arrest, courtroom demeanor, bad check collection, etc
- Possess the initiative to help create and nurture a world class Loss Prevention team through training programs, promotion of the department, identification of high achievers, etc
- Possess the ability to motivate and work with and through others to achieve desired results. Must have the ability to represent the Company’s interest to outside parties
- General knowledge of computer capabilities (word, excel, e-mail)
- Possess good communication skills, both oral and written as well as the ability to make effective presentations before groups. Possess strong interpersonal skills to deal effectively with a wide variety of people both in person and over the telephone
- Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions
- Multitasked oriented
- TRAVEL REQUIREMENTS: Division-wide travel, up to 70%
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Senior Market Asset Protection Manager Resume Examples & Samples
- Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
- Provides coaching, direction, and leadership support to employees in order to achieve department, company and customer results
- Establishes and maintains visibility within the department through partnerships with business partners
- Monitors operational statistics, reports trends, variances, and issues, and takes appropriate action
- Leads the development and implementation of the strategic goals of the Asset Protection function, in collaboration with input from key stakeholders and cross-divisional partners
- Trains, develops, supervises and evaluates asset protection team members
- Develops and oversees asset protection strategies and awareness programs to reduce inventory losses throughout the organization
- Directs investigations into theft, fraud, integrity and other policy violations related to asset protection
- Monitors and resolves external theft trends, incidents, and concerns through analysis, partnership with law enforcement, other retailers and education of stores
- Oversees the physical security of the stores through CCTV, EAS and Alarm system installation and monitoring
- Maintains security related equipment, including, but not limited to, locks, safes, merchandise protection, burglary alarms and cameras
- Monitors shipping and receiving procedures through data integrity reporting, driving awareness, and making recommendations for process improvements to reduce potential inventory loss
- Partners with Human Resources, Retail Directors, Retail Operations, Direct Sales, Inventory Accounting, Legal and Leadership to ensure efficient execution of asset protection and shrink control processes and procedures
- Effectively and appropriately communicates actual or potential incidents and loss events to appropriate management/executives
- Support special events, store openings, and emergency situations which may include scheduling security coverage
- Supports training and coaching in stores for sales staff on asset protection, theft identification, operational deficiencies, and safety
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Asset Protection Manager Resume Examples & Samples
- New York State security license is required
- 3 to 5 years experience in Retail Asset Protection plus previous Retail Management Experience preferred
- Must be willing to work a flexible retail schedule, including nights, weekends, holidays, and off hours
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Asset Protection Manager Resume Examples & Samples
- Design and implement store operation policies and guidelines applicable to L’Oréal's operated POS
- Monitor and evaluate operational compliance through adherence to the store audit program and effectively communicate action plans with appropriate business partners
- Actively pursues asset protection measures to assist in prevention and reduction of stock losses, cash shortages; ensure store profitability and prevent losses during day to day operations
- Identify store operation risks and merchandize protection opportunities ; plan and execute cash & inventory management system
- Promote loss prevention awareness through active participation and involvement in targeted in-store trainings and coaching
- Assist with inventory related support efforts and ensure timely resolutions of requests
- Investigate and execute action plans on any operational/in-store anomalies, red flags and suspicious behaviors
- Develop and maintain effective collaborative partnering with all areas of the business, especially with Store Management, Operations, Human Resources, Inventory Control and Internal Audit
- Regularly analyzes and reviews incident trends to advise store leadership of action steps and prevent future incidents
- Minimum 7 years of experience within retail industries with a focus on Asset Protection, Retail Audit and Operations
- Ability to effectively communicate with all levels of management and build partnerships with both internal and external customers
- Make solid business decisions and recommendations; implement necessary changes
- A motivated self-started with an analytical and investigative mind set
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Asset Protection Manager Resume Examples & Samples
- Ability to work well with others, as well as the ability to work independently to complete a task
- Effective listening, written, and communication skills
- Essential, sustainable physical requirements include
- Standing for long periods of time (up to 10 hours)
- Manual dexterity
