Business Operations Resume Samples

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H Kub

Hermina

Kub

199 Trevion Walk

New York

+1 (555) 263 4524

199 Trevion Walk

New York

Phone

p +1 (555) 263 4524

Experience Experience

Detroit, MI

Business Operations

Detroit, MI

Dickinson LLC

Detroit, MI

Business Operations

Under the direction of the Sr Director, serve as a lead business process owner for Research Operations business systems (high level processes, IT systems and performance metrics). This role will drive and influence the operation, compliance and quality status of Research Operations business systems. The responsibilities include development and management of a communication portal for the Research community, a library of process documents, job aids, and work flows
In partnership with Research Operations leadership and expert staff, develop and manage a communications portal for the Research community that includes process documents, job aids, and work flows for processes supporting the following (but not limited to) research operations capabilities – quality, ethics and compliance, hazard and risk assessment, veterinary services, scientific support of third parties and information systems
Performance management of managers and staff in accordance with corporate guidelines
Logical and precise verbal communicator. Proficient in communicating technical and operational aspects of linear and VOD infrastructures and technologies at both executive and tactical levels
Support continuous improvement and organization development activities
Working with service departments to identify workload efficiencies and processes to improve speed to resolution
Liaise with PMO Owners for Business Analytics /Financial tracking, Deal Logistics Management, Resource/Capacity and Asset management, Manage Deal Cadence & Communication Support, PMO Management and Pipeline management, Project Management, Share point Admin & Admin Related Activities

Boston, MA

Senior Business Operations Analyst

Boston, MA

Kautzer and Sons

Boston, MA

Senior Business Operations Analyst

Accrual management support and reporting – PO requisition creation, web cycle invoice management/approval, month end accrual manager, accrual manager reporting
Assist with the development of project plans including the creation of detailed work plans and timelines using project management tools
Manages direct reports including performance reviews, regular one-on-one development meetings, and workload balancing
Design, develop, implement and maintain business solutions and recommendations to improve performance
Develop, monitor and maintain work flow management reports and tools for all claims processes to support data analysis and reporting
May manage scope and change control of assigned work in coordination with Management
Project management and development of streamlined processes to ensure succinct communication of business performance and initiatives

present

Houston, TX

Director of Business Operations

Houston, TX

Breitenberg Group

present

Houston, TX

Director of Business Operations

present

Manage and report KPI’s to senior management which includes shipments, delivery performance, forecast accuracy, inventory, and E&O
Manage and develop North America Business Operations team
Coordinate the development of publishing strategies, working with cross-functional publishing leadership, to complement product and business strategies
Coordinate the development of publishing strategies, working with cross-functional publishing leadership, to complement product, and business strategies
Work with other business line managers to promote SGS services to enhance sales opportunities and cross-selling
Develop, evaluate, and analyze big game-changing initiatives
Act as liaison between the development team and functional project owners in finance, marketing, PR, community, and other publishing areas

Education Education

Bachelor’s Degree in Business

Virginia Commonwealth University

Bachelor’s Degree in Business

Skills Skills

Experience of software licensing and contracting
Experience of Software & Maintenance revenue recognition criteria
Knowledge of Software AG products or other similar portfolio
Some experience in a Sales, Contract or Deal Desk environment
Strong PC skills with Microsoft Office products
Strong understanding of supply chain processes (plan, source, make deliver)
Very strong analytical and data modeling skills
Very Strong communication and influencing skills; mastery in English and local language
Proven relationship management skills
Strong knowledge of Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling

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15 Business Operations resume templates

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COO of Business Operations Resume Examples & Samples

Extensive experience and product/process knowledge of Business Operations and Client Business in the asset management industry
Ability to scale across a large, complex breadth of functions and relationships and effectively execute on decisions in a fast-paced environment
Ability to multi-task and adapt to changing priorities in a dynamic business environment and continually reprioritize to focus on the key issues/topics
Proven record of delivery of key business initiatives
Strong intellectual ability and interpersonal skills to establish his/her credibility and influence with senior leaders throughout the firm
Ability to lead by example – high ethical standards and strong work ethic

Head of Operational Risk Business Operations & Technology Resume Examples & Samples

Management, oversight and planning around operating risk within Business Operations and Technology
Responsible for establishing a forward looking approach to risk management within Business Operations and Technology. Leveraging existing client, transaction, holdings and market data to identify current and potential future risk issues
Responsible for management reporting, the ongoing analysis and trending of operating events, root cause analysis review, and approving and challenging remediation activities
Partner with other control functions to foster collaborative approach to managing risk while driving the Business Operations agenda. Identify and address thematic issues impacting the organization
Chair the monthly Risk and Control meeting with our control partners bringing awareness and transparency to issues and areas of focus
Own the Business Operations KRI, RCSA and Internal Audit schedules. Review production output, adding an additional level of executive oversight within the organization while partnering with the functional leads to continuously drive operational control improvements that are consistent with internal best practices and regulatory expectations
Provide input on allocation of resources, including human capital and project initiatives, that impact the risk and control framework for the function
Be an additional escalation point to address significant control issues marshalling cross functional resources
Strong knowledge of the Asset Management industry, BlackRock’s Operating Model, and the Regulatory environment
Comprehensive understanding of governance and control frameworks
Strong leadership and management skills to influence key stakeholders
Practical and theoretical knowledge with the ability to execute within operational risk

MB & REI Business Operations Resume Examples & Samples

New User Onboarding / Entitlement Management – ensure that existing and new users have accurate entitlements to MB&REI systems; provide appropriate training and support; conduct periodic reviews
Data Integrity Management – establish and manage data integrity processes surrounding clients and contacts within the platform’s systems; conduct extensive due diligence within the systems to ensure accurate contact and interaction data; eliminate and prevent duplicates and data corruption
Conduct an extensive cleansing project to review, edit and verify a large data set of contact details across the platform’s database
Work with the Investor Services team within MB&REI to ensure an accurate connection between the platform’s relationship and investor databases
Establish and maintain an accurate link between the platform and external data providers
Assist the Business Operations team with a variety of technology related projects and assignments
Graduate of a 4 year bachelor’s degree program with superior academic performance
1-3 years’ experience in financial services or contact relationship management (CRM) systems
Strong analytical and computer skills; Strong Excel skills required as data sets will be large and need to be mined
Committed to delivery of highest quality work product; superior level of attention to detail
Proactive; enthusiastic; self-motivated and goal oriented
Ability to handle and prioritize multiple assignments at once and meet associated inflexible deadlines
Fluent in Microsoft Office applications

Business Operations Analyst Senior Resume Examples & Samples

Experience (5 years) with a Call Center Workforce Management. Required
3 years experience in management of people. Preferred
Experience and knowledge of Call Center Operations within a multi-site environment required. required
Two years experience in a call center that uses automated tracking tools required; preferably EWFM software. required
Demonstrated ability to analyze data within limited time frames and recommend alternatives to upper management. preferred
Experience with Automatic Call Distribution (ACD) and Call Management System (CMS) systems and reports Required
Excellent PC skills and a working knowledge of the Windows NT Operating System

Team Lead, AML Business Operations Resume Examples & Samples

Supporting the AML Compliance Team in the investigation of unusual account activity
Lodgement of Suspicious Matter Reports with the regulator (AUSTRAC)
Management of the Sanctions Monitoring Process and governance of the Global Sanctions Screening Operations Team supporting the Australian Business
AML Management Information Reporting (MIS)
Identification of control issues and resolution through Corrective Action Plans
AML Operations Unit Controls and tasks as directed by the Head of AML Operations
Build a professional team of analysts – trained and energised to deliver quality, efficiency and risk assurance
Personally check and validate functions undertaken by the Team
Develop streamlined workflows to deliver efficiency and timeliness and manage workflows
Develop and manage a control structure including quality and timeliness measures
Manage Team Corrective Action Plans
Prepare and present MIS on behalf of the AML Operations Team
Assist in developing workflows, procedure documents, checklists as required
Manage staff including all related staff deliverables (performance management etc)
Support Business Units through procedural and technical advice and guidance (not policy advice)
Develop a candidate base for future career progression into the AML Compliance Team
Ensure the business unit adheres to relevant AML & Sanctions policies (local and Regional) as guided by AML Compliance
Ensure the business unit adheres to other relevant policies and procedures (e.g. Continuity of Business, Code of Conduct, Information Security)
Timely reporting and escalation of control issues
Accurate and timely MIS on behalf of the Business supporting the AML Function
LI-W
Relevant business experience in the Consumer and Commercial Banking industry and experience within a medium/large financial organization, including knowledge of banking products and different types of transactions and client-facing procedures
Solid understanding and work experience with globally applicable (e.g., USA PATRIOT Act) and local AML/KYC regulations, associated risks of non compliance and changing dynamics, including knowledge of KYC processes throughout the client lifecycle
Strong experience with regulatory compliance, AML transaction/risk monitoring tools and experience solving AML related issues
Strong understanding of interdependencies between operating models in order to support interaction across other operating model BSUs and with cross-functional partners
Excellent written and oral communication skills - Ability to interact and facilitate across diverse audiences
Supports a collaborative environment of mutual respect, providing appropriate context, encouraging knowledge sharing and leveraging strengths and styles of others to enrich performance in a cross-functional setting
Effective leadership and managerial skills - ability to resolve conflicts, obtain buy in from team and other functional groups and is able to adjust to shifting priorities while promoting growth and development through coaching and mentoring
Proactively identifies and resolves execution risks, issues and trends to uphold quality standards and drive operational consistency
Identifies unit level goals and action plans to mobilize teams and effectively manage team progress to deliver as per defined targets and ensure adherence with regulator-mandated and mission critical objectives
Exercises ownership over the unit’s performance and oversees unit performance indicators, addressing escalated issues and escalating those requiring overall department perspective
Understands impacts of new system implementation on workflow as well as the controls and risks points. Is a proficient Microsoft Office user (i.e. Excel, Power Point)
Proven experience with similar leadership responsibilities in a fast-paced, cross-cultural/functional team operations environment with heavy work loads
Ability to effectively execute responsibilities with a dual emphasis on AML risk mitigation and client focus
Good analytical and problem solving skills - ability to analyze reports, develop test strategies, document test scenarios, and support the development of metrics and KPIs
Excellent time management skills - ability to conduct client-impacting work and respond to urgent requests, queries and escalations in a timely manner
Tertiary qualifications preferred
Min 3 years exposure to AML related processes
Preferably previous management experience

O & T Regional Business Operations Analyst Resume Examples & Samples

Review and investigation of transactional anomalies
Requirement to communicate, preferably in verbal Asian languages, to support anomaly disposition
Document the decision rational, in line with operational process steps and requirements
Contribute and support continual process enhancements
Required to maintain and satisfy policy requirements with zero error handling
Be involved in the feedback from the disposition of anomalies to the analytics team and work closely to ensure false positives are driven to a minimum
Deliver operational experience to the specific job function to assist in the decision making process
Branch banking / back office operations experience
Preferably within Citi (Career Change Opportunity)
Corporate work ethics
Integrity being paramount importance
Spoken South Asian languages (Vietnamese / Bahasa / Tagalog / Thai) is a distinct advantage
Demonstrated subjective decision making skills and ability to apply common sense
Legal / regulatory / law enforcement experience an advantage
Proven ability to be creative and yet ability to perform routine investigation process
Good MS Office Application competency is an expectation

O&t-production Business Operations Mgr Resume Examples & Samples

Demonstrate a strong understanding of production service management in IT services and the ITIL framework
Good comprehension of the Production Support environment, product domain and how it relates to real customer experience
Engage indirect/vendor resources through a managed services framework and processes
Demonstrate a good understanding of partner processes like Event, Incident and Problem and Change Management, IT Service Continuity Management, Availability Management and Knowledge Management etc
Shows a strong understanding of production systems that is relevant to the Citibank environment
Shows personal drive and able to work independently with minimal supervision. Holds self and others accountable for results and decisions
Demonstrates good interpersonal skills in working with different groups across the organization, such as with the groups in US. Able to adjust management and communication styles to manage and interact with others

Director, DC Business Operations Resume Examples & Samples

Manage key business operations activities and continuous improvement of processes. Direct process and reporting activities for CNN Worldwide DC to include financial, productivity, quality compliance, training, efficiency, etc. Oversee all intelligence and projects provided to senior management
Identify and implement key operational and performance metrics to measure business performance driving reporting activities. Develop key metric and measure business performance of the organization against strategic and tactical operational metrics. Develop business models, business cases, and forecasting tools in support of various strategic initiatives
Drive operational efficiencies, best practices and other improvement initiatives with senior management and operations teams. Act as customer advocate for processes, metrics, measurements and tools developed for management of the business
Develop and manage the execution of systems process and best practices to drive consistency and efficiency in managing the business. Oversee project plans to roll out new/enhanced process, systems, and /or best practices
Directly responsible for managing a budget of $1.1M; indirectly overseeing budgets up to $100M
Flexibility and a wide range of expertise are the hallmarks of this position
Determine needs, reduce costs and analyze areas requiring improvement. Maximize efficiency and improve profitability by directing and coordinating financial and budget processes
Establish and implement departmental goals, procedures and policies
Partner with Sr. management and HR to determine staffing requirements, interview, hire and train new employees
On/call 24/7 with light travel
Must possess strong initiative and leadership skills
Possess strong product/technology/industry knowledge

Analyst Global Business Operations Resume Examples & Samples

Conduct analysis to identify solutions, present findings and help execute changes to business process that align to company’s strategic goals
Client - Management / Communication - Develop, manage, and cultivate relationships with key stakeholders to help support planning and execution of strategic goals
Structuring/ Strategic Planning - Support guidance of strategic thinking to structure and manage projects that support business strategic and operational priorities
Perform detailed analysis tasks that include: process mapping/design, data gathering/validation, data modeling/analysis, and all other relevant tasks related to project milestones
Help identify relevant links, interdependencies, and synergies within the business
Support management to translate links/interdependencies within the business into relevant solutions that support project definition or alignment of strategy within the wider company’s business
Develop, manage, and cultivate relationships with key stakeholders to help support planning and execution of strategic goals
Support guidance of strategic thinking to structure and manage projects that support business strategic and operational priorities
Support identification, definition, and structuring of operational implications from business strategic priorities
Support identification and structuring of issues/questions to be solved, and the structuring of related projects
Support the definition and socialization of analytical frameworks to support strategy execution

Senior Business Operations Analyst Resume Examples & Samples

Analyze, prepare, and distribute periodic (weekly, monthly, and ad hoc) KYC metric reporting to Middle Market segment managers, bankers, and KYC Officers. Solicit feedback to ensure meaningful and valuable reporting. Work with Business Operations Manager to communicate and implement reporting improvements/changes as needed
Under direction of Business Operations Manager, partner with KYC Officer management on daily oversight of all KYC remediation projects to ensure clarity of the ask/approach, adequate timing, and timely completion
Liaise with Bankers/Segments/KYC Officers and other functional partners on the facilitation and execution of KYC-related projects that are compliance or control-focused. Examples include, but are not limited to
Various Remediation Activities
Pipeline/capacity planning
KYC process control activitie
Participate in process improvement initiatives to enhance the client experience within a controlled environment
Assist with project requirements, priorities, and deadlines. Coordinate resources and collaborate with stakeholders across one or more projects
Monitor & report portfolio & performance benchmarking analyses to sub-LOB management
Participate in discovery and readiness meetings, complete project documents to ensure enhancements that support the program are clearly defined
Liaise extensively with Bankers and non-Banker professional staff to communicate and articulate processes, procedures and requirements
Prepare and organize presentation materials to be shared with senior management and other relevant stakeholders
Developing strong relationships with business partners, leading impact/results discussions, and proactively identifying information needs within the Middle Market sub-LOB will be essential in this position
Bachelors Degree or relevant work experience preferred
3 plus years of Commercial/Corporate Banking experience desired
Experience preparing and analyzing operational and/or control related reporting (e.g. pipeline management/forecasting, trend analysis, KPI reporting, etc.) preferred
Outstanding oral and written skills and abilities required

Director of Business Operations Resume Examples & Samples

5+ years of experience as a Business Analyst or Project Manager at an Investment Bank, Commercial Bank, Private Bank or Consulting Firm with Financial Institution
Microsoft Office/Suite proficient (PowerPoint, Word, Excel, etc.)
Solid project management and analytical skills

Director Dc Business Operations Resume Examples & Samples

Interface and collaborate cross-functionally to maintain communication among business groups. Develop overall objectives and long-term goals of the DC organization
Manage the activities of the DC functional area. Responsible for developing and administering budgets, schedules and performance standards for DC. Oversee the work of vendors and cross-functional project teams such as BCP, Heroes, Auditions, Pilots, Election Coverage, Renovation Projects (capital vs operational expenses), Workplace Initiatives, Marketing Events, Ground Transportation, On-Air Contributors, etc
Acting backup to the Director, New York Business Operations and Director, NGBA Worldwide on all personnel and confidential matters, working hand-in-hand with HR, Finance, TGS, Accounting, Travel and Legal
Directly responsible for leading a team of 10+ employees; indirectly responsible for leading a team of 400+ employees
Review financial statements and activities reports, oversee production, manage the activities of all departments, and establish long-term goals and objectives for the bureau
Ability to work effectively and confidentially with senior management
Excellent organizational behavior management skills
Effective communication – both verbal and written skills (specifically with conflict resolution, coaching and presentations)
Must possess a strong sense of urgency
Strong strategic planning abilities
Thorough understanding of financial statement analysis and/or secured financing

Business Operations Internship MXM Resume Examples & Samples

Perform administrative duties for executive management, such as screening calls; managing calendars; making travel, meeting and event arrangements
Assist with financial and HR administration, tracking, and reporting
Assist in special events planning, including coordination, communication, and administration
Other duties and tasks as assigned
Personable and friendly demeanor
Willingness to perform all duties and tasks with enthusiasm, collaborative spirit, and positivity

Mortgage Business Operations Analyst Resume Examples & Samples

Eight to ten years of experience in business analysis and/or project management activities
Three or more years of Mortgage Industry Experience
Advanced knowledge of the assigned business function and technical skills
Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations
Strong knowledge of computer applications and PC's/micro computers
Strong project management, analytical, forecasting, planning, and organizational skills

Business / Operations Spec Resume Examples & Samples

One to two years of experience in operations/technology project management activities
Understanding of Performance Management and quality control trending
Excellent problem solving skills with the ability to handle escalations

Business Operations Analyst Ayala Avenue Resume Examples & Samples

First contact point for system issues, providing investigation and initial analysis
Reviewing and analysising of bug fixes and small system enhancements, providing options and recommendations
Writing and running reports
Assisting with recurring daily/weekly/monthly tasks

Business .operations Analyst T&O Resume Examples & Samples

Performance
Risk & Control Management
Perform all administrative related functions related to assigned applications
Coordinate and/or implement test plans, test cases, training strategy development, training plans, parallel test strategy and plans, test documentation/ test specifications
Provide expert and responsive support to line of business partners for priority initiatives as well as day to day assistance
Provide day to day support (predominately user profiles; table related) to our business users/ line of business partners
Act as SME to translate business objectives into plans that can be implemented for small initiatives, including process redesign to compliment the change management/ product support strategy for the business unit, adhering to and maintaining established standards and practices; represent technical business needs and requirements in the introduction of new/ revised processes and systems
Identify barriers to effective business services that may exist in the assigned business unit and provide solutions to these challenges and initiatives where necessary
Act as the central point of contact for technical problem escalation from users for assigned specific systems
Contribute to the provision of workflow/ procedure training for team members as required
Participate in external and internal audits as required
Adhere to standards and requirements and ensure they are followed and assessed against current practices and policies
Mitigate audit exposures and maintain awareness of regulatory impacts of change initiatives
Understand risk inherent in area of expertise to ensure operational integrity is maintained within the business
Ensure adherence to all aspects of FirstPrinciples, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements and Bank standards
Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation
Escalate deviations from plan
Create and implement User Acceptance Testing (UAT) plans and recommend actions related to results
Collect data, business performance information and results from business unit senior managers
3 to 5 years of business analysis experience i.e. application production support and/ or participation in project activities for change management initiatives including documentation, requirements identification and testing for small to medium size projects
Solid knowledge of E-Drive, Loan IQ and APMS applications
Strong knowledge of standard desktop applications used by the business unit
Solid knowledge of testing strategies, test plans and execution
Strong analytical and problem-solving skills, with ability to conduct root cause analysis on system, process or production problems and ability to provide viable solutions
Strong teamwork and team leadership skills

Business Operations Resume Examples & Samples

At least ten years of experience in managing business operations in services delivery operations
Minimum of 10 years’ experience in the industry like telecommunications, in such positions as Business Operations manager
A business or Operations degree in (EE, CS, Telecommunications). Masters in Business Management preferred
Demonstrated track record of driving operational excellence, customer satisfaction, team work, innovation and change management
Solid team player. Building and maintaining strong relationships with all external clients and internal clients
Advanced skills and experience in using industry standard tools and applications including CRM tools, Excel, PowerPoint, Word and various web-based and client/server applications

Senior IT Business Operations Manager Resume Examples & Samples

Knowledge and understanding of the Technology Infrastructure organization preferred
Experience in a large scale environment, ideally financial services or similar, preferred
A 4 year degree in business or related field preferred

Business Operations Professional Resume Examples & Samples

At least 5 years experience in in Sales Management Support Area
At least 5 years experience in in workng execisevely with excel
At least 5 years experience in in handling operations management within big business unit

Business Operations Internship Resume Examples & Samples

Managing the Customer Service/Supply line
Being the point of contact for all customer issues and ability to clearly communicate and represent Intel
Understanding the customer sales strategies, market conditions and competition trends
Be responsible for comparative analysis of supply and customer demand
Providing post- sales support: quality issues, shipment discrepancies, returns
Improving business processes to increase productivity
Balancing customer orders versus divisional geographic supply
Driving the Divisions/factories to support urgent needs including new product launches
Ensuring supply and/or marketing messages are fully communicated
Providing market indicators
Coordinating the supply of samples to our customers prior to new product launches
Helping to develop and publish business indicators
Regional pricing support
Delivering the collection and maintenance of employee, customer, and sales quota information, resulting in accurate and timely calculation of monthly sales commissions
Supporting our field sales and regional managers to maintain awareness of employee performance and be able to demonstrate how the compensation plan links to the key business direction
Responding to project work, problem solving, business process modelling
Compiling training materials and/or scheduling and delivery of training sessions to the field
Ability to work independently or as part of a team to collaborate with others to achieve high quality results
Ability to multitask and work in a fast-changing environment
Ability to research/analyse information and communication results/recommendations
Skilled at critical thinking and problem solving

Director Client Business Operations Resume Examples & Samples

Manage and track financials, contracts, billing and assets
Financial reporting and controls, business processes and governance
Activation and oversight of key transformation projects
OEM supply chain management
Liaise with key entities within HP to ensure customer experience and quality expectations of the client are met
Manage the pan HP business relationship with the client procurement, legal and accounting groups
Drive the FY, quarterly and monthly P&L sales and FFYR forecasting
Manage the billing and other account business management functions
Bachelor or Master’s degree or equivalent experience
Broad pan-HP business operations knowledge
Proven success from managing complex P&Ls and multi-geo contracts
Experience in business transformation
Experience in people management
Fluency in English (written and spoken)
Excellent people management skills
Multi-tasking with attention to detail
Working to critical timelines
Capable of high quality output

Business Operations Mgr Resume Examples & Samples

Manage, coordinate, track and report operating budgets (headcount, contracted services, T&E, discretionary, etc.) for product teams working with central Finance and CVG Ops teams
Build and maintain resource plan (job reqs, hiring, performance issues, etc.) Report on resource metrics across programs
Define business metrics and KPIs to measure the achievement of business goals. Develop process for pulling metrics, drive analysis and regular management reporting of these metrics
Track product Quality and CSAT scores. Work with Engineering and CVG Quality teams to breakdown the data to identify action plans for improving overall team performance and product quality, and achieving CVG targets
Ensure product portfolio roadmap discussions are taking place. Build and utilize a portfolio governance process to help with team decisions and align priorities between Product Management and Engineering
Align with PMO Program Managers on program status and issues. Summarize overall status and take action on items which need to be escalated to the leadership team
Ensure that there is an overall Go-to-Market strategy across the teams and track GTM activities
Determine if the product support plan is optimized across the teams and work with the support team to implement any necessary changes (organizational alignment, process improvement, role definitions, etc.)
Track pre-CAP, CAP and escalated customer cases. Make sure the right resources are engaged and status is reported out
Own team change management and development to adapt to the changing business. This may go through relevant organizational planning, metrics set up, productivity deep dive, periodically business review, management mechanism etc
Execute interlocks based on the CVG best practices and resolve interlock gaps
Manage other strategic business operations projects, as required, including initiatives to improve internal operations and processes, and increase efficiency
Communicate regular status to management and executives on a regular basis in both formal and informal environments
Interface with Executive Leadership, Product Management, Engineering, Segments, and cross-functional partners such as Finance and HR, to drive top priorities, frame and communicate executive level initiatives and directives
Create ad hoc reports around various subjects (staffing, operating expenses, etc.) and in various formats as needed
Regular organization of staff and all-hands meetings including scheduling, agenda, presentation, minutes and follow-ups
Regular follow up with staff members or their designees regarding all staff deliverables
Engage with other Operations Leads for all activities requiring alignment and support across CVG teams. Contribute to CVG operational and program management processes, templates, measurement mechanisms and procedures with the intent of improving and optimization
BA/BS in technical or business discipline
5-10 years relevant experience in business operations / program management roles including 2+ years with Finance or budget responsible roles, with experience in product development, product management or in a technology environment
Strong in Excel, PowerPoint, Word, Outlook
Ability to manage and work in a matrix organization with multiple stakeholders’ engagement
Ability to collaborate across multiple functional organizations and were appropriate, work independently to execute and deliver results
Ability to lead a team to engage with diversity to achieve stretch operational goals and deliver quality results
Ability to coordinate multiple concurrent initiatives and deliverables effectively
Ability to work well with many levels of management
Working knowledge of financial data. Background in Finance-related function or department is preferred
Strong analytical, project and time management, critical thinking and problem solving skills, highly organized, flexible, detailed-oriented, with a high level of integrity and reliability
Exceptional team player with the ability to quickly develop and foster collaborative and cross-functional relationships
Proactive and take initiative
Ability to drive alignment across multiple functions without oversight
Experience with resource management and Clarity PPM is a plus

Director of Business Operations Resume Examples & Samples

Own the vision for Overwatch business strategies which complement the product strategy
Coordinate the development of publishing strategies, working with cross-functional publishing leadership, to complement product, and business strategies
Develop, evaluate, and analyze big game-changing initiatives
Apply rigor and creativity to business design and decisions
Take point on Overwatch business communications with the international teams
Maintain oversight of all international publishing efforts in support of content releases and ongoing activities
Lead efforts in working with business intelligence, finance, and marketing to monitor the health of the Overwatch business
Layer expert analysis and insight on top of data to support decision making
Prepare and present business materials to executive stakeholders
Why you are interested in working at Blizzard
What games you are currently playing
Only submittals with Cover Letters will be considered

Senior Business Operations Analyst Resume Examples & Samples

Please note: this role is located in Kelowna, BC; remote work is not an option; this is a 15-month contract position
Strong financial services background
Strong Computer skills; word and presentation software
Motivational, personable and influential
Adaptable
Excellent judgment
Drives results
Enthusiastic about providing excellent customer service

Business Operations Professional Resume Examples & Samples

Receive and handle customer requests
Manage EOL operations (monthly EOL letters, return letters)
Manage asset return reconciliations
Support Accounting reconciliation queries
Keep daily contact with GARS, Account Managers, Country Offices, other departments of IGF and IBM

Business Operations Resume Examples & Samples

Development of internal reports and analysis concerning key metrics of the business
Research of current business processes and communication of process improvement recommendations
Operationalization of new business initiatives
Strategic business analysis
Ad hoc financial analysis

Business Operations Internship Sydney Resume Examples & Samples

12 months in tenure, the successful candidate needs to be ready to commence in late June 2015
Strong Microsoft Excel
Confidence with Microsoft Word & Powerpoint
Good written & oral communication skills
Right attitude (i.e. keen to learn)

Business / Operations Analyst Resume Examples & Samples

Vendor relations, product enhancement and coordinating between the Operations team and other departments
Managing the inflow and outflow of data from the Operations department to vendors and internal and external clients
Data mining, analysis and presentation of management dashboards and other projects
Responding to internal and external client inquiries from a data reporting standpoint and deliver information on a timely and consistent basis
Developing and implementing reporting tools for various departments including Finance, Account Management and Transactions, helping to drive business decisions and competitive positioning
Identifying critical service level enhancements with the aid of internal and external clients by eliminating operational redundancies thereby improving efficiency within several in-house functions
Operating mission-critical applications and coordinate between distinct support teams including IT and infrastructure
Performing rigorous Quality Analysis exercises on data presented and help other teams with QA
Working closely with our Vendors/outside partners on a day-to-day basis if required, helping to streamline existing processes and workflows and identifying and implementing any new improvements or additions
Proficient in SQL - advanced database query skills for analysis and reporting purposes
Familiarity with other computer languages, specifically XML
Advanced Excel User (Macros, Pivot Tables, Vlookups, etc.)
Ability to communicate and set expectations effectively
Able to work well within a team environment
Skilled at working productively under minimal supervision
Knowledge of MS Access and MS PowerPoint

Summer Internship Business Operations Resume Examples & Samples

Internship Project : Conduct research, prepare overviews and formulate presentations on market trends, market opportunities, potential partners and competitors
Competitive Analysis: Conduct weekly/ad-hoc analysis of direct (premium/pay) and indirect (cable, OTT) competitive landscape
Industry Trends/Current Events: Research and report out industry news/developments including key earnings releases, M&A activity, distribution deals, and programming announcements
Business Development: Participate in business development meetings, take notes and manage follow-ups
Business Operations: Participate in business operations meetings, take notes and manage follow-ups
Distribution Agreements: Review distribution agreements and summarize deal terms/economics
Deal Analysis: Conduct deal analysis using Excel-based tools, when applicable
Students must be classified as an undergraduate upperclassmen (juniors/seniors -- 2016 or 2017 graduates) or as a graduate student
Reliable/Consistent Work Schedule
Knowledge of Media & Entertainment industry, specifically Cable TV, Pay-TV, OTT, Video App Platforms
Ability to conduct in-depth research and synthesize key findings into presentation format (PPT)
Basic financial modeling skills/experience (Excel)
Experience working in team-based environment
Passionate about a career in media & entertainment
Previous experience interning for media & entertainment company a plus
Previous experience interning for consulting firm a plus
Active participation in University’s media & entertainment club a plus
Preferred Majors
MS Excel (Moderate-level)
MS PowerPoint (Moderate-level)

Business Operations Technology Analyst Associate Resume Examples & Samples

Workflow and process analysis skills are essential
Well developed communication, relationship management and influencing skills are also essential
The candidate must demonstrate an ability to take ownership and responsibility for multiple deliverables and be able to prioritise analysis activities accordingly
An understanding of the TS business or broad financial markets knowledge is highly desirable
Background in Technology or Business Operations is also highly desirable
Above all, candidates must be able to demonstrate an ongoing track record of achievement, and be passionate about making a difference

Manager, Ams Global Business Operations Resume Examples & Samples

Management experience in providing oversight for an outsourced relationship
Demonstrated expertise in driving cost savings outcomes
Proven skills in team leadership and organizational partnership
Effective change agent
Exceptional communication and problem-solving skills
A willingness and excitement to embrace new ways of working; and
A desire to make a positive difference in the lives of our learners
Strategic engagement and strong executive presence
Ability to successfully manage multiple priorities and navigate competing needs of key business and technical stakeholders
Strong interpersonal and collaboration skills with the ability to establish and maintain effective relationships at all levels of the organization
Strong leadership and organizational building skills that establish a culture of continuous improvement and data driven results
Technical fluency
Exceptional analytical and problem solving skills
Knowledge of ITIL standards and best practices
Extensive outsourcing experience
Minimum 10 years of Information Technology management experience with proven ability to lead and effectively manage globally dispersed teams
Degree or equivalent experience in IT related field
PMI certification or equivalent a plus

Senior Business Operations Analyst Resume Examples & Samples

Track and forecast operational expenditure on a monthly, quarterly, and year-end basis and compare against allocated budget
Administer, submit, and track purchase requisitions and attending invoices against budget
Develop and analyze the annual forecast, budget, operating plan and underlying supporting financial models
Identify cost saving opportunities through expense capital expenditure analysis
Perform various ad hoc projects including researching, analyzing and summarizing data/analysis requests as assigned
Analyze and track key financial metrics and operational procedures
Evaluates sell-out levels and make proactive recommendations to maximize revenue from available inventory and in a manner that serves clients' needs
Conducts analyses of inventory, rate, and sales practices to develop sales product efficiencies
Works with and advises the Manager on weekly rate cards based on inventory skims
Collaborates with Sales and Traffic/Operations Management to develop, evaluate, and recommend technical and systematic procedures that make process flow more efficient for the organization as a whole. Identifies problems and recommends solutions
Works closely with Specialist(s) to manage the placement specialized programming
Coordinates the flow of information and communication between Sales, Sales Support, and Traffic departments
Leads and mentors Sales Support Representatives to help facilitate the completion of accurate work. Provides oversight to overall sales
Proficient in Hyperion Essbase, Microsoft Excel and Power Point
Oracle Financial Applications experience a plus
Strong analytical, written, communication and organizational skills
Ability to work independently and manage multiple projects and deadlines

Exec Asst, Business Operations Resume Examples & Samples

Vice President, Global TV Advertising Services
Gather and summarizing materials for meetings, conferences, presentations
Coordinate all travel arrangements and execute all related travel and entertainment expense reports
Manage all communication: answering and screening incoming calls; reviewing and categorizing incoming correspondence / memoranda / emails; preparing routine correspondence, memoranda and e-mail responses
Arrange receptions / lunches / dinners
Maintain contact lists and databases
Screen and respond to employee requests
Arrange and coordinate interviews with representatives of the media and may participate in the preparation for and conduct of these interviews
Implement semi-complex tasks to support assigned executive(s)
Support the daily flow of the work of assigned executive(s)
Interact with a wide variety of high level Disney and ESPN and external contacts on behalf of the executive(s)
Interact with high level representatives of the media, clients, affiliates, public figures in behalf of the assigned executive(s); may coordinate and / or participate in meetings and interviews with these contacts
Handle administrative activities for the Business Operations’ team in Bristol and other locations
Manage departmental distribution lists and shipping needs for Business Operations
Has an advanced knowledge of the administrative processes carried out by the assigned executive(s) and those of the organization directed by the assigned executive(s)
Highly sensitive to the purposes and motivations of the persons desiring contact with the assigned executive(s); is sensitive to and able to work effectively with a diverse group and individuals
High willingness to learn and grow in an evolving and changing environment
Associate’s degree required

Project Business Operations Analyst Resume Examples & Samples

Assist in gathering, analyzing, documenting and communicating bug and feature request details including tracking and communicating status of requests throughout the process
Raise awareness of critical issues to ensure they are properly communicated, prioritized, and addressed
Develop and/or translate training materials and documentation of process, tools, and new features
Help facilitate user acceptance testing for assigned projects Understand the tools and processes at a detailed level and advise users on the most efficient and productive use of the tool set as well as current best practices
Contact for Sales Operation’s day to day technical issues with ad related tools
Implement and train for system enhancements and initiatives
Liason role between Business Ops and Vendor Technology Providers
Remain current on industry trends through industry newsletters, online research, and peers at other media companies
Operational and Project Management experience in online advertising or internet related field
Knowledge of online advertising management systems (e.g. Doubleclick, FreeWheel, OAS, etc)
Effective interpersonal skills

Senior Business Operations Analyst Resume Examples & Samples

2+ years of relevant work experience, preferably within a pharmaceutical setting
Proficiency in Microsoft Office Suite required
Experience with trial management system (e.g., Oracle), payment system (e.g., SAP), contracts management system (e.g., Onyx) and/or collaboration tools (e.g., SharePoint) preferred

Exec Asst Ii Business Operations Resume Examples & Samples

Senior Vice President, Business Operations and Strategy
Coordinate and maintain appointment calendars
Attend staff meeting to take and edit notes
Arrange visits / tours by major executives / representatives of clients / affiliates / sponsors / executives of TWDC / regulators and legislators
Coordinate and collaborate with executive assistant staff across ESPN and TWDC in proactive planning and discussion to support executive team
Coordinate the administration, logistics and flow of the work for the assigned executive(s); tracks and follows-up on key “to-do” items in behalf of the assigned executive(s)
Ensure ongoing adherence to the established policies and procedures of the organization directed by the assigned executive(s)
Perform semi-routine to complex administrative processes and tasks within the context of generally defined practices and methods
Enhance and build relationships and interactions with the senior level contacts and colleagues of the assigned executive(s), both internally and externally
Process User Access Application (UAA) requests for the assigned executives as well as the broader team
Has advanced knowledge of Microsoft Office applications, databases used by the executive(s) supported
7- to 10-years of related administrative experience in generally comparable functions
Advanced knowledge of administrative functions and processes
Excellent communication skills, collaboration skills, tact and diplomacy skills
Excellent organizational skills, high attention to detail, able to set priorities appropriately
Advanced multi-tasking skills

Analyst Global Business Operations Resume Examples & Samples

Analysis - Conduct analysis to identify solutions, present findings and help execute changes to business operations that align to DNI’s strategic goals (75%)
Client Management / Communication - Develop, manage, and cultivate relationships with key stakeholders to help support planning and execution of strategic goals (15%)
Problem Structuring / Strategic Planning - Take an active role in supporting DNI’s strategic and operational priorities by structuring and delivering projects involving C-level executives and key business goals (10%)
Help identify relevant links, interdependencies, and synergies within DNI business
Support VP to translate links/interdependencies within DNI business into relevant solutions that support project definition or alignment of strategy within the wider DNI business
Identify and prioritize main issues/analysis
Support overall problem solving approach
Define and/or leverage analytical frameworks for analysis
Syndicate analysis and incorporate feedback
Communicate finding of analysis
Document and present finding and analysis process
Establish productive and collaborative relationships with peers in wider DCI business
Facilitate flow of information between stakeholders
Act as catalyst for effective alignment between groups: help expose needs, interdependency, limitations, constraints, and mitigate potential silo approaches
Define, structure and lead Identify, define and structure workstreams within projects to deliver DNI’s strategic priorities
Support Project Leaders identify and structure overall projects as well as issues/questions to be solved
Define and socialise analytical frameworks to support strategy execution

Business Operations Sme Resume Examples & Samples

Provide business operations subject matter expertise to support the pursuit of new business opportunities related to state government healthcare, especially Medicaid Fiscal Agent Services
Provide business operations expertise to proposal writers and other less experienced proposal staff
Identify gaps between Request for Proposal (RFP) requirements and Xerox approaches. Work with lead solutions staff to define how to close the gaps
Work with business operations teams (“Capability Groups”) to ensure the defined approach to operational services is consistent with corporate practices and standards
Work with proposal managers and writers to define proposal content
Write assigned proposal sections, primarily those related to the operational services
Write proposal sections in other areas as necessary
Review other writers’ proposal material, making recommendations for content improvement
Assist in the development of staffing plans for operational services
Participate in the bid costing process to ensure that all aspects of the proposed solution have been addressed
Participate in post-proposal activities as required, including oral presentations, product demonstrations, etc
Where necessary, travel anywhere in the US to attend proposal planning and review sessions
Maintain a strong knowledge of evolving regulations and emerging industry trends
Work with other Business Development staff to develop and implement future plans for solution improvements and long term business growth
Must be able to develop proposal content that is aligned with Xerox brand standards for tone of voice and writing style
A Bachelor’s degree. In some circumstances, exceptional experience may be substituted for a degree
Five years of business operations experience. Specific experience in a Medicaid Fiscal Agent environment is strongly preferred
Experience with healthcare claims transaction processing, call center operations, or mailroom operations is strongly preferred
Operational experience in a public sector environment is strongly preferred
Experience in new business development, including proposal preparation, is preferred
Outstanding written and verbal communication skills in English are an absolute requirement. Must also have strong organization, presentation, and problem solving skills
Must be proficient in latest versions of MS Office applications (Word, PowerPoint, Excel)
Must be able to work with minimal supervision, both independently and in a team environment NOTE: This is a remote/ virtual opportunity

Director, Alm Business Operations Resume Examples & Samples

A minimum of 12 years of experience with increasing levels of responsibility working with complex systems
Experience working with and forming strong relationships with clients and multiple organizations within Visa
Candidates must have proven experience providing operational support on complex, data intensive systems
Analytical, organized, accurate, and detail oriented with fact based consultative discipline
SQL database and data analysis preferred
Knowledge of card fee billing and interchange qualification based on spend for new product launches is highly desirable
Flexible and creative thinker with the ability to define business tradeoffs, generates out-of-the-box solutions, and manages uncertainty
Highly motivated to drive individual learning effort toward a deep understanding of Visa proprietary systems
Strong written and in-person communication skills, including ability to develop business requirements, stakeholder documents, and other key internal and external communications
Team player with strong interpersonal skills with ability to also work independently and be a self-starter

Director of Business Operations Resume Examples & Samples

Own the vision for business strategies which complement the product strategy
Coordinate the development of publishing strategies, working with cross-functional publishing leadership, to complement product and business strategies
Act as liaison between the development team and functional project owners in finance, marketing, PR, community, and other publishing areas
Take point on business communication with the international teams
Lead efforts in working with business intelligence, finance, and marketing to monitor the health of the business

Business Operations Mgr Resume Examples & Samples

Review industry developments and best practices. Stay abreast of on new technology/technical areas. Propose application upgrades, consolidation or changes in keeping with the market trends in order to achieve optimum business value from solutions
Create Roadmaps and Architecture blueprints aligned with processes, driving and/or enabling automation, efficiency, flexibility and robustness
Regularly analyze tooling solution fit with process execution. Propose process optimizations/improvements in order to be able to benefit from tool solutions/application functionality
Organize workshops with process owners and/or business stake holders to evaluate tool requirements/alignments/gaps
Scope, define & design solution offerings; driving end-to-end technical solutions
Analyze technology, define business requirements & participate in risk analysis
Develop technical presentations & proposals & perform customer/executive presentations
Be a team player and collaborate with multiple teams to define the best solution and derive list of potential activities and associated effort/timeline
Support deployment of solution and offer post-deployment support where necessary
Participate in knowledge transfer, documentation & information sharing
15+ years’ experience in OSS/ICT space with good telecom knowledge
15+ years’ experience in OSS architecture/solutions design with proven experience in tools or system integration
Certification (preferred) or proven experience in ITIL, eTOM, TAM etc
Experience driving major OSS transformation projects or programs
Experience in managing and driving suppliers and vendors in projects, including requirements definition, solution acceptance
Intimate knowledge of full development life-cycle of a product, from business requirements to functional design, technical design, operational hand-over, maintenance to final product phase-out
Self-started / self-motivated to define visions, policies, processes and solutions and drive these to successful implementation
Ability to work under pressure. Flexibility to handle fast changing requirements and environment
Eager to establish substantial value over sub-optimal improvements
Presentation & Communication skills
Team work & Collaboration skills
LI-SW1

Internet Essentials Metrics Business Operations Internship Resume Examples & Samples

Compiling ad hoc operational reports
Completing one to two special projects that includes analysis and presentation
Other duties and responsivities as assigned
Currently enrolled and pursuing a Bachelor's degree from a United States-based college or university with the Grad year of 2016 or 2017 (Sophomores, Juniors)
Major: Business, Economics, Statistics, Business Analytics, or Political Science/Government Affairs
Minimum 3.2 GPA
Strong knowledge of data analysis and reporting
Strong analytical and math skills for working with Excel sheets and formulas
Ability to combine reports and data from multiple sources into a single document
Ability to create visually striking and clear reports, dashboards, charts, etc
Ability to quickly learn business processes and create/implement a supporting data capture plan
Ability to multi-task multiple projects and manage timely deliveries
Strong skill set in Microsoft Suite (Outlook, Word, Excel, Powerpoint, Etc.)
Comcast is an Affirmative Action/EEO employer M/F/D/V

Business Operations Professional Resume Examples & Samples

Resource Management (Employees & Contractors) - Coordinate WW hiring ticket approval process, support recruitment working with HR, Staffing and CRM teams, employee and contractor on-boarding, integrating them into business unit, off-boarding of contractors, work with procurement on necessary contractor POs, headcount tracking and reporting, internal operations tools management
Business Reports - Headcount reports, Utilization reports, Monthly Operations Review reports, other ad-hoc management reports
Facility / IT-Infrastructure / Business Controls Compliance - IT compliance, Infrastructure Management, Capital and Expense management, Export Regulations Compliance, STP/SEZ tax compliance, co-ordination with Facilities teams for seating planning, optimal seat utilization, alignment to ISL operations
Finance Management - Setting up ILC codes, mirroring, time reports
Resource Enablement - Facilitate, plan, track resource enablement events through Year Long Learning programs and process necessary financial billings and recoveries
Services business knowledge, proven communication and coordination skill
Ability to work with various teams and managers, including World Wide teams
Flexible, Ability to prioritize, Ability to interpret data
Keen eye for data accuracy
2- 3 Years
At least 3 years experience in Business Operations Knowledge
At least 3 years experience in Communication Skills (Verbal, Written)
At least 3 years experience in Excel, Powerpoint
At least 2 years experience in Financials knowledge

VP International Business Operations Resume Examples & Samples

Superb influential leadership and relationship building skills across cultures and with all levels of management with brands, regions, functions
Conceptualization of strategy and project management with planning and executional skills mandatory
Requires self initiative and governance and ability to manage competing priorities
Must be a clear communicator with consultative style
Experience in large scale change management, organizational/process design and project management skills
Modern language(s) in addition to English preferred
Ability to travel internationally (40%)

Business Operations Professional Resume Examples & Samples

Co-ordinate all aspects of Asia Pacific Solution Design Center of Excellence
Collate Deal intake template from sellers and upload to repository
Send out Solution Design Center of Excellence invites and also post meeting results
Point of contact of Bids & Proposal for Solution design (SD) - follow up with SD resources and sellers
Assist with solution tracking and cadence
Liaise with ITS business office to engage STS and bid manager across AP
Collate notes during SD cadence and update tasks
Run weekly solution design reports
Participate in Global intake as required
Work with Financial Analyst and provide assistance with ICA/travel requests
Other business operations tracking utilization and B&P
Responsible for Reporting – pipeline reporting, frequency on a daily, weekly and monthly basis
Responsible for Demographics report
Provide Database update support
Performs ITS Top 10 offering by route analysis
Performs Deal tracking – slipped deals
At least 2 years experience in of relevant working experience

GPS Business Operations Resume Examples & Samples

Drive strategic and financial planning for GPS to support roadmap and strategic objectives
Establish and drive operating rhythms with rigor and discipline to ensure effective communication, partnership and delivery
Track and manage financial budgets and drive resource planning
Collaborate with Business Partners in Finance and HR
Partner with cross functional GPS triad teams to ensure smooth execution of programs
Drive product and technology teams to align appropriate investment allocations for teams within the technology portfolio
Lead planning, organizing, and tracking of programs across GPS products including program scope, schedule, quality and associated metrics are adequately defined and delivered
Anticipate and escalate issues as appropriate, developing key messages for executive escalation when required
Very strong process and problem solving leadership skills at both strategic and functional levels
Exceptionally strong attention to detail
Minimum of 10 years’ experience of progressive responsibility within Technology for a large, multi-national organization. Minimum of 7 years of experience in strategic planning and/or resource management for a large, complex technology business
Demonstrated understanding of Operational Excellence programs and processes, with experience driving them successfully within organizations
Experience developing and implementing metrics to deliver desired business outcomes

Business Operations Mgr Resume Examples & Samples

Demonstrated proficiency in Microsoft Office programs - Word, Excel, Project, Power Point
Ability to manage large teams in an operational, high paced environment while meeting project deadlines
Strong internal control orientation
Strong ability to multi-task in a fast paced environment
Excellent time management and detail orientation skills
Proficient in customer service skills
Strong interpersonal skills to develop positive, effective relationships with other departments/business partners
Ability to envision and implement solutions to business and process issues

Business Operations Manager Senior Resume Examples & Samples

Responsible for owning a cross line of business recovery relationship and developing a communication channel to share trends in data with the appropriate stakeholders
Partner with internal groups to build or modify strategies to improve liquidation and overall performance including regulatory and compliance aspects
Conduct thoughtful ad-hoc analytics to address business issues and be able to independently generate forward looking solution
Explore new data sources and cross line of business collection best practice to drive the business forward
Understand the internal change management process and utilize the infrastructure to ensure approvals are obtained on any new ventures
Set goals for analytic staff to help support the line of business data objectives

Cbdn Business & Operations Analyst Resume Examples & Samples

Bachelor's Degree
Familiarity with One View Project and Financial system in order to research project and financial status
Experience interacting with Project Accounting
Detail oriented and skilled in problem solving and analytical reasoning
Ability to work independently
Excellent communication skills, both written and verbal
Proficiency in Microsoft Office

Business Operations Change Management Resume Examples & Samples

Execution of strategic projects – setup appropriate project governance, develop the global plan, lead collaboration between departments, oversee business requirements, ensure appropriate testing, and successful implementation
Own various program organisational activities such as risk and issue monitoring, status reporting and governance co-ordination
This candidate will represent the needs of the business throughout the project lifecycle, providing expertise and working knowledge of various business operations processes
The individual must be able to work in a fast paced environment, manage multiple tasks, and work well under pressure
Prior experience in financial services IT life cycle, understanding the change implications and execution model needed in the financial services regulatory environment
The candidate should be able to demonstrate a history of hands-on involvement in large programmes involving technology project work
Additionally, the individual will need to be flexible based upon the nature of the project engagements where business analysis is required such as, but not limited to, leading business process reviews, documenting functional specs, testing, gathering business requirements and completing other change related functions around projects
Strong project management experience within financial services / asset management
Experience working with senior leaders and delivering on the expressed needs of the organisation
Self-motivated with strong sense of ownership, assertive follow-through and organisational skills; does not require close supervision
Ability to perform well under pressure of multiple assignments, adapt to change, and meet deadlines in a fast-paced environment
Excellent communication, presentation, interpersonal and influencing skills
Comfortable working with stakeholders at all levels of the business and good at navigating the firm
Strong focus on high quality delivery
Flexibility in hours: Global project work does not always fit into standard working hours and usually requires some flexibility to meet with teams in other time zones
Six Sigma experience desired (certification not required)

Business Operations Change Management Resume Examples & Samples

Pre-project analysis to determine the value proposition of an initiative
Assist with the business case & communicate to team/exec management for prioritisation
Elicit functional teams to review business functions, gather information, evaluate current process models and propose target state solutions
Document business requirements and effectively communicate specifications to technology or other third parties/vendors as applicable
Drive operations teams and other business units during process design and other project related challenge sessions
Help design test scripts for any changes in systems/processes, ensure the test strategy and plans adequately cover the requirements, and assist with UAT prior to deployment
Partner with project manager to ensure all project tasks are completed successfully and on time
Additionally, the candidate may be required to take the project management lead on smaller / shorter term projects that the get engaged on. This could include some or all of the following activities
Strong Business Analyst experience within financial services / asset management
Experience performing project related tasks including and not limited to business process reviews, feasibility studies, functional specifications; process flows; testing
Experience formulating requirements documents, swim lane diagrams, cost benefit analysis
Self-starter with ability to work independently or as part of a larger team where required

Ccb-business Operations Manager Resume Examples & Samples

Bachelors degree or 10+ years of business process resolution
Prior experience in a compliance or control organization, with experience developing control monitoring routines is a plus
Ability to problem solve and make decisions when variables, alternatives, and outcomes are not clearly defined
Candidate must be detail-oriented with an ability to prioritize and simultaneously manage multiple tasks
Ability to interact effectively with all levels of management, including cross-functional and external stakeholders
Must possess in-depth knowledge and understanding of operational processes and related concepts and controls
Strong reporting, presentation and influencing skills
Rapid self-learning ability

Director, Ontap Business Operations Resume Examples & Samples

8+ years progressive experience, preferably in a global engineering organization
Recent experience in the hi-tech industry; experience in the storage industry is highly desirable
Proactive and execution-focused with ability to lead and manage amongst ambiguity and in a dynamic environment, with exemplary EQ and spirit of managing for both the “how” and the “what."
Skilled in developing and sustaining multiple positive interpersonal relationships, work in a team while producing results independently, identify and proactively manage conflict, solve complex problems, and solve problems creativity
Action- and results-orientated with the ability to make decisions quickly
High level of proficiency in MS office (Word, Excel, Powerpoint), and in data manipulation, analysis, and presentation

Business Operations Senior Associate Resume Examples & Samples

Providing Process Management structure and consistency within Fraud, KYC Operations and FCOI. Process Management consists of the following
Ability to build and maintain effective partnerships and teams
Excellent organizational, problem solving, and time management skills
Strong teamwork and client management skills
Exemplary written and verbal communication skills
Bachelors degree or equivalent experience

Business Operations Internship Resume Examples & Samples

Creating and streamlining processes and reporting specific to key operational initiatives
Achievement-oriented (commitment, sense of urgency, initiative)
Strong leadership experience in extracurricular activities

Director, Global Business Operations Resume Examples & Samples

Managing technical implementation and related configuration changes in Salesforce.com based on prioritized requirements
Managing single org instance of Salesforce.com with multiple system administrators, applying best practices to prevent impact on shared objects and integration with other systems
Providing technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and improve efficiency
Managing large projects, aligning deployments with maintenance releases, providing impact analysis and approach for code merge
Collaborating with business and IT stakeholders to develop and mature best practices for iterative process improvement projects
Planning, coordinating and executing unit, integration and user acceptance testing
Providing level 2 global production support through Sales Force Case Management Portal
Contributing to the evolution of roles/responsibilities for iterative project lifecycles to advance Visa's project methodology
Participating in the estimation, scheduling and execution activities for projects as they are assigned
Staying current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed
Consulting and mentoring Sales Operations Teams on Salesforce.com functionality and best practices
Bachelor's Degree (Preferred in Computer Science or related field)
12 years of experience providing solutions for business, developing and managing implementation of global Sales CRM platform
5+ years of work experience with Salesforce.com in a global organization (Sales Cloud, system integrations, AppExchange Development)
Salesforce.com Administration Certification is required
Experience in migration strategy (promoting code from lower environments to production, environment management, integration etc.)
Proficiency in SFDC administrative tasks: creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports and Dashboards
Strong business analysis background with ability to translate business needs/goals into requirements and prototypes
Experience with iterative project and development processes, and the ability to communicate effectively with IT resources
Ability to lead requirements discussions with minimal management oversight
Experience working in a global, multi-channel organization is required
Able to set priorities, manage expectations, work as part of a team and independently
Must have effective professional verbal, written and presentation skills for audiences ranging from individual contributor through senior management level
Effective time management, organization, and planning skills
Working knowledge of best practices around cloud solutions

Head of Business Operations Resume Examples & Samples

Responsible for managing the portfolio of internal projects in order to drive their successful delivery
Responsible for guaranteeing that franchisees operate their business in compliance with Standard Operating Procedure, utilizing all tools, systems, processes, and initiatives resulting in operational excellence and superior customer experiences
Oversees the monitoring of the franchise network for ongoing compliance in established ethical standards and HR policies
Drives the Business Operations team to ensure compliance across the networks in regards to systems such as FMS and Central Desktop, CRM usage where appropriate, and overall data compliance
Supervises the successful implementation and maintenance of independent quality certification standards, i.e. ISO and Edexcel
Accountable for the WSE program/project roadmaps and oversees work with WSE teams to estimate work at an appropriate level in order to inform SMT on internal process/system implementation capabilities
Oversees the monitoring and communication of progress and results on ongoing projects. Manages necessary changes and influences risk in order to maintain awareness of company-wide status and potential risks
Oversees the measuring and reporting on program/project performance using appropriate tools and techniques in order to identify and quantify any variances, supervises any required corrective actions and communication to all stakeholders
Supervises the communication and coordination across project dependencies to make them understood by all affected parties
Responsible for overseeing the delivery of status/progress reports on Internal and External projects
Gains commitment from the teams on delivery schedule and holds teams accountable to delivering on such commitments
Works with DD Program Team to deliver Plans in line with Business Needs in order to realise the successful introduction of Products/Projects from Operations into the field
Oversees the Business Operations Department governance structure with the organization
Supervises the preparation of franchise meetings such as annual and regional conferences, as well as presentations to prospective franchisees
Responsible for the operational budget which includes forecast, expenditure, calendarisation. Contributes to business case reviews in order to control costs and inform stakeholders as required
Responsible for overseeing the preparation and maintenance of business continuity plan for WSE in order to prepare for risks in line with Pearson standards

Huffington Post Business Operations Audience Development Fellow Resume Examples & Samples

Create and schedule inventive, engaging content across platforms that drive growth and engagement - including social media, email, SMS, and more
Track audience growth data. Monitor trends and opportunities for improvement
Support the communication strategies of HuffPost Partner Studio; work across biz ops groups including analytics, ad product & monetization, and video
Identify relevant partners for our branded content executions
Provide strategic insight to business leaders
Evaluate potential partnerships and new, innovative audience development tactics

Director, Global Business Operations Resume Examples & Samples

Contributing to the evolution of roles/responsibilities for iterative project lifecycles to advance Visa’s project methodology
Bachelor’s Degree (Preferred in Computer Science or related field)
8 years of experience providing solutions for business, developing and managing implementation of global Sales CRM platform

VP Business Operations Resume Examples & Samples

Experience delivering complex, cross-departmental initiatives
Experience managing a portfolio of initiatives, prioritizing investment against business and financial criteria
Highlighting new project requests
Connecting the dots across Dow Jones to maximize the power of our organization and find new business opportunities
Provide exceptional stakeholder support that builds trust in the working relationship, confidence in expertise, and a positive reputation for the wider Dow Jones and News Corp team

Business Operations Manager Senior Resume Examples & Samples

Bachelor degree with major in mathematics, engineering, statistics, operations research, information systems, or other related fields
Five to seven years of experience in consulting, audit or financial services required
Knowledge of Oracle and Teradata databases, SAS, SQL or other software used for data mining
Detail oriented with proven ability to question assumptions and identify opportunities within existing practices
Ability to translate end user requirements into functional development projects
Strong communication skills and ability to influence and collaborate across organizations
Critical thinker with strong problem-solving skills. Ability to summarize facts, variables, alternatives, and potential outcomes to assist decisions-making
Experience with data visualization and Business Intelligence tools such as Cognos, Tableau, or QlikView
Intermediate to expert knowledge of SharePoint
Experience with RMS or Recovery One

Business Operations Professional Resume Examples & Samples

Ensure high customer satisfaction by having a quick turn around time for BP contract creation and validation. Contracts should be created precisely, according to guidelines
Receive and handle Supplier invoices / Credit notes
Support Accounting input (Accruals, Reconciliations)
Draw upon professional concepts to collaborate with others to carry out assigned duties
Ensure timely follow up with local office or/and customer fulfillment to resolve all open issues. Address issues to teamleader and/or management. Ensure timely and proper escalation of cases, which may jeopardize achievement measurement attainment and business results
Secure effective back-up within the team(s) in the event of absences

Senior Business Operations Analyst Resume Examples & Samples

Develop and manage reports on multiple key performance indicators and metrics across Revenue Cycle Management for all work types and other existing and new metrics
Responsible for identification of process inter-relationships to provide deeper insight to management on business drivers behind the metrics
Responsible for operation of the work distribution methodologies/ tools, current and future
Administrate operational analysis, identifying and implementing processes as necessary to improve the level of quality and efficiency within Operations areas
Serve as SME regarding the process flow of the life of a claim including understanding systems used and functions performed within each work type, dependencies/ interactions and identification of potential impact resulting from any change
Problem solve for complex operational processes and research determining root cause of metric variances
Develop, monitor and maintain work flow management reports and tools for all claims processes to support data analysis and reporting
Assess incoming volume to ensure inventory levels are efficiently and effectively maintained, shifting work and changing access permissions as needed based on processor skill sets and available work types
Accurately evaluate and forecast future claim volume, projecting budgetary expenses and determine future financial impact via costing/ staffing models
Perform on-demand, rapid analytics and reporting of multiple inputs/ sources
Develop and maintain comprehensive reports for management and analyze historical data for root cause research and trend
Excellent organizational and analytical skills required
Experience with working independently as well as in a team environment
Proficient in Microsoft Excel and preferably Microsoft Visio
Ability to work under tight deadlines
Bachelor's degree preferred or equivalent experience
Minimum of 5 years experience in Healthcare industry
Minimum of 5 years experience analyzing Medical Claims
Extensive experience developing reports for management and analyzing historical claims data for root cause research and trends
Experience with complex operational processes and determining root cause of metric variances
Advanced Microsoft Excel and Access skills required
SQL or Tableau experience a plus

Global Business Operations Resume Examples & Samples

Lead and facilitate the requirements elicitation using an array of methods including interviews, document analysis, modeling, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, personas, business analysis, and/or task/workflow analysis
Understands and can articulate business impacts and/or benefits of requirements
Proactively communicate and collaborate with external and internal customers to analyze information needs, and functional requirements to deliver the following artifacts as needed: Functional/Nonfunctional requirements (Business Requirements Package), process flows including as-is and to-be, Use Cases, personas, user stories, process flows, GUI, Screen and Interface models
Understand complex business and system issues and how they translate into SalesForce; make critical decisions and recommendations based on analysis and data
Ability to analyze, recommend, or implement new business strategies to support sales enablement and new global processes to support sales teams
Collaborate with team members to analyze, create and implement business process improvements (and metrics) that increase value for the bank and improve morale, quality, delivery and cost
Write complex test plans, supervises and performs tests of new systems and modifications to existing systems
Contributes to the development of the organizations goals and objectives
8+ years Business Analysis experience
Bachelor's degree in Business, Marketing, similar discipline or equivalent experience
Management consulting experience with a large professional services firm a plus
Excellent verbal and written communication skills and the ability to interact professionally with diverse global groups or executives, managers, and subject matter experts
Able to set priorities, influence others, and manage customer expectations
Experience preparing business requirements, working with use cases, business process or data modeling, personas, visual requirements representation, user stories, or preparing sequence diagrams
Understanding of multiple development methodologies and the BA role including Waterfall, Agile and Iterative
Full requirements lifecycle expertise: planning, elicitation, analysis, documentation, communication, requirements management, and requirements implementation
Demonstrated ability to consider broad strategic issues beyond the immediate tasks at hand and articulate affect/impacts to business
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under tight deadlines
Facilitation experience is required
Experience working on enterprise process improvement programs or project
5 years of CRM, Sales Enablement, Sales Operations, or related experience
CBAP certification desired
Salesforce.com Expereince
Ability to handle multiple complex situations concurrently

Business Operations Internship Resume Examples & Samples

Assist with overflow work from operations personnel, and fill in for the office receptionist as needed
Perform various Internet research functions and use word processing, spreadsheet and presentation software
Filing and data entry
Manage basic client and vendor relations
Strong leadership, collaboration and interpersonal skills
Ability to work in a team-oriented environment
Strong attention to detail, excellent spelling and grammar
Strong research skills across platforms and channels

Business Operations Professional Resume Examples & Samples

Z/OS basic undertanding
TSO/ISPF
JCL, OPC
DB2
QMF native TSO and for Workstation
Testing
SAP basic understanding - use GUI
AIX basic understanding - use of commands
BRIO/Cognos
AFP Skills and basic understanding of IBM Business
IDA (Infosphere Data Architect),
DataStage (Infosphere Information Server),
Cognos,
RTC,
Agile

Business Operations Associate, Instagram Resume Examples & Samples

Analyze current business performance and handle ad-hoc requests from business partners, including trends and growth factors
Own various financial and other types of reporting
Support financial planning and forecasting efforts
Provide additional analytical support to identify areas of focus and recommendations of next steps
Work cross-functionally with other business groups and demonstrate the ability to influence outcomes and decisions
Monitor overall health of the business and help identify any potential gaps and recommend solutions to address

Business Operations Engineer Technical Analyst Resume Examples & Samples

Design, Implement, test, and maintain resource management databases in development, test, and production environment
Create and maintain star schema data models, perform ETLs and validate results
Carry out monitoring, tuning, and database performance analysis
Ensure data integrity by conducting periodic audit and validation of reports and databases
Facilitate business reporting through developing and maintaining custom Cognos reports
Prepare ad hoc queries reports for both business and technical teams
Develop and maintain automation scripts
Liaise with worldwide teams to collect up-to-date information and coordinate timely databases changes and updates
Conduct periodic review and audit of access controls

Senior Business Operations Analyst Resume Examples & Samples

3+ years of experience in related field
2-5 years of experience in IT or related field
Demonstrated ability to collaborate with management and business partners across organizational lines
Knowledge of enterprise IT vendor management practices and principles
Ability to represent Kohl’s as the principal customer contact

International Business Operations Manager Resume Examples & Samples

Apply diversified knowledge to develop best practices to improve operational efficiencies. This will include, but not limited to practices/processes related to financial forecast, order processing/strategy, pricing, account set up, exporting/importing, freight/shipping
Manage distributor and subsidiary order file to maximize sales. In conjunction with sales and manufacturing, maximize fill rates on all orders, enable recovery or up-selling through communication of missed orders, and communicate availability opportunities
Prepare and / or lead the timely and insightful financial forecast to Finance, by projecting on time completion of goods coupled with market requirements, to determine the progress against the plan to ensure the integrity of the financial statements
Contribute to the execution of order process parameters, partner with Sourcing and Senior Level Management to create order parameters by providing valuable strategic feedback and analysis on prior seasons order parameters results
Manage seasonal global price lists and strategies that enable RKP to issue correct invoicing, on time purchasing, and accurate margin reporting throughout the year
Ensure successful working relationships across the supply chain for alignment and effective interaction in execution between key stakeholders
Potential to make overseas calls at off hours of the day
Support maintenance of Rockport SCM policies guiding the operational supply chain process
Support alignment of processes between different brands and product divisions, identify synergies and adopt best practices where feasible
Knowledge of international business practices
Knowledge of apparel / footwear manufacturing processes and sample process
Knowledge of SAP, MS Office, PLM
Ability to prioritize multiple projects
Ability to analyze complex, dynamic information
Bachelor’s Degree or its equivalent
5-7 years International Apparel or Footwear operations or sales experience
SAP systems experience or similar
PLM experience or similar
Strong professional and communications skills
Analytic/interpersonal skills, ability to present subjects in a clear manner
Culturally sensitive, and the ability to manage through diversity
Proficiency in Windows based software
Strong customer service, solution driven mindset
Strong financial forecasting and demand planning knowledge

Senior Specialist Business Operations Resume Examples & Samples

Manage and oversee the daily expense operations of the Integrated Marketing Communications department. Responsible for maintaining budget and forecast reports, PO and reconciliation process
Partner with finance, accounting and purchasing departments to follow proper accounting methods, policies and principles of the organization
Identify trends in expense through tracking advertising efforts and production costs to make recommendations on opportunities and potential risks to the budget
Work with internal departments to onboard new partners, and evaluate the monthly reports submitted by agency partners
Works with Sr. Director of Marcom Operations to addresses problems through risk management and contingency planning to present solutions and/or options to executive management
Provide recommendations for efficiencies and opportunities related to marketing procurement and trends in advertising
Maintains communication with stakeholders

Director of Business Operations Resume Examples & Samples

Leads the Operations team in all aspects of business rhythms, planning process, communications and analysis
Lead monthly reviews of financial metrics received from Finance department, analyze variances, synthesize key business drivers, and communicate them to senior management
Coaches others in their career and provide guidance so they can be successful in the role including; being an expert in managing data, creating insightful analysis to drive business improvement, developing data driven metrics to be actionable, prioritization and guiding other in rhythms of business
Be a thoughtful leader to improve and simplify processes, analytics, and drive global standardization
Performs reporting, ad-hoc project analyses, and financial modeling using a broad range of tools such as Excel, SQL, our Data Warehouse
Oversees the core processes with direction from Finance for the Technology and Product Engineering organization including; the Annual Budget Planning process, 3 year Strategic Plan, Monthly actuals, R&O (risk & opportunity) plans, software capitalization, capital expenditures, IT Audit program management
Acts as primary organizational point of contact for Finance, Audit, Risk, HR and Procurement on related matters
Participates in and lead teams in ad hoc assignments related to continuous improvements, cost controls and automation
Identifies process risks, existing and proposed controls, and assess inherent and residual risks
Performs operational deep dives on compliance and finance-related processes and systems
Ability to travel up to 20%, including some international travel
Bachelor's degree in finance, accounting, business or related field
Minimum of 8 years of progressive experience in Finance or Operations in a technical environment
3+ years managerial experience managing a team
Minimum 3 years of progressive experience in finance or operations in multi-national locations
Exceptional analytic skills and a demonstrated ability to build financial models for business forecasting, variance analysis and problem solving
Demonstrated ability to work with cross functional teams, dive deep into the details, and being able to communicate key metrics to senior management in a timely manner
Demonstrated ability to meet deadlines while managing multiple projects in a fast-paced and rapidly changing environment
Experience establishing processes and coordinating multiple teams to facilitate timely and accurate deliverables
Advanced knowledge of Excel and SQL

Business Operations Manager MEA Resume Examples & Samples

Assist and manage sub-distributors, instruct marketing service agencies as appropriate services and to be within agreed budget and according to approved marketing plans
Provision of ongoing marketing support to local staff and distributors that is in line with Shire SOP’s
Maintain relationships with key opinion leaders & external experts in MENA markets
Attend key international scientific meetings to maximise value
Develop the overall, integrated Brand MEA marketing plans and ensure commercial integrity and agreement with BU’s
Assist GM to prepare and develop new brand business cases that are aligned with Global Geographic Expansion strategy in the MEA territories
Help to identify new opportunities for existing products such as line extensions and new indications to maximise the commercial value of the brands in MEA territories
Analyzing business data and consolidating insights to produce business forecasts, verifying and challenging forecast accuracy, analysis of customer lifetime value and NPV of new products, pack sizes and formulations
Support and liaise with local product managers to ensure they are fully briefed on core support and brand aligned materials
Ensure that all promotional materials are approved to the required level and to support uploading on ZINC
Assist in obtaining distributor orders and forecasts in timely manner
Development of business proposals to improve operational effectiveness and profitability
Degree (in economics, chemistry, biology or life sciences) but advanced degree preferred or equivalent experience
Experience in pharmaceutical industry, preferably in a rare disease environment
Intimate knowledge of pharmaceutical industry code of conduct and relevant legislation
Excellent understanding of Marketing , Sales and Operations Management
The position requires excellent analytical, organizational and communication skills, and a thorough knowledge and understanding of process/project management requirements and expectations.This position requires excellent analytical, organizational and communication skills, and a thorough knowledge and understanding of process/project management requirements and expectations

Senior Business Operations Analyst Resume Examples & Samples

Leads all activities on assigned work that is interdependent and/or has significant cross functional impact
Captures requirements across systems and business unit(s) that may continually shift throughout the lifecycle of the assigned work, requiring business assessment impact
May manage scope and change control of assigned work in coordination with Management
Understands the integration of processes across business units
Determines the feasibility of requests, ensures user requirements are thoroughly and accurately documented
May facilitate and performs necessary follow up with partners to ensure new or modified system functionality is documented accurately, requirements have been met and are aligned with project outcomes
May lead post-project audits to ensure the process is improved for the next project
Provides analytical support, leveraging third party external partners and internal partners to assist in business decisions
May develop and update reporting needs for efficiency
Supports project team(s) with conducting initial system/process roll-out, including training
May assist in the validation or development of annual budgets and supporting documentation
Participates and may lead in process improvement initiatives
2-5 years of experience in technology or related field
Ability to prioritize and work with little oversight; strong analytical and problem solving skills
Demonstrated ability to collaborate across all levels of an organization and 3rd parties
Demonstrated organizational and planning skills
Strong negotiation and facilitation skills, ability to see the big picture and generate / adopt new ideas; ability to assist in the development of medium and long term strategies

Specialist Business Operations Resume Examples & Samples

Well understanding of PO and S&OP process
Knowledge of forecasting
Must be proficient in English writing and speaking
Preferred to approximately3 years of same industry experience

Business Operations Analyst Senior Resume Examples & Samples

Manage and report on Account by Account Health Check Status and At Risk Action Plans
Support Client Penetration Reporting and provide data analytics to support Marketing, Product Development, New Sales and other Fiserv Business Units
Provide ESS and Cross Sale Pipeline Reporting
Provide ESS and Cross Sale Forecast Reporting
Create and report on Monthly Financials as it relates to quota attainment and pipeline forecasts (and finance
Work with all other Fiserv Business Units to drive sales; providing input on marketing plans, campaigns and white space analysis
Point of contact for eCRM support for the field
Ensure eCRM database is up to date with all required data
Sales Audits
Assist on the training of new associates
Monitoring of the Saves and Losses
Drafting/revising and training of operational procedures
Bachelor degree or a minimum of 5 years relevant work experience
Minimum of 2 years of consulting/analyst experience
Advanced Microsoft Office experience (Excel – building charts, pivots tables and macros)

VP, Business Operations Resume Examples & Samples

Provide local management, reporting and metrics for the International teams within O&TS global functions, namely
Mandatory: substantial experience from either an engineering or commercial background with significant commercial experience
Strong strategic thinker with ability to look beyond existing business limitations
Strong interpersonal skills with the ability to both motivate and work collaboratively
Ability to thrive in structured and unstructured environments
Ability to deliver on multiple projects, meet tight deadlines, and be decisive under pressure
Results oriented and performance driven
Intellectually strong
Self-driven, resourceful, and resilient
Strong working knowledge of the international media landscape
Solid financial and asset valuation skills
Strong record of identifying and driving growth opportunities in an international environment
Strong record of successfully leading cross-functional projects/teams within a matrix organization
Proven ability to persuade, build consensus and work collaboratively
Ideally qualified with a top tier MBA or a Bachelor’s degree in Business, Technology or related fields
Prior experience managing and leading large technology and/or operations teams and a significant operating budget
Prior experience in technology and/or operations roles in the media or adjacent industries

Business Operations Resume Examples & Samples

The ability to multi-task priorities, manage deadlines and pick up new ideas and concepts quickly
The ability to think critically with a strong process improvement mindset
A methodical approach with high attention to detail
Ability to map out deliverables and establish plans to deliver
A good aptitude for understanding and mapping process flows
Strong Microsoft office skills particularly in excel and word with PowerPoint& Visio are desirable

Business Operations Resume Examples & Samples

Act as primary technical & operational point of contact for content partners, and support business development in multiple media-related business domains
Project manage technical onboarding, testing/validation, and approval processes for television, video, and other content partners
Coordinate with cross functional teams to deliver superb technical support for multimedia partners
Deliver against challenging release timelines with third party dependencies
Drive development and training programs for partner onboarding guidelines, templates, specifications, and related materials
Lead development of internal/external delivery metrics and SLAs, and measure/monitor performance and driving improvement throughout the process
Launch and drive recurring operational reviews and support QBR (quarterly business reviews) with content partners
Analyze and develop metrics for ongoing business processes, and drive change management to improve the processes over time
Communicate technical aspects of SNEI’s business system implementation with content partners related to linear and VOD operations
Bachelors of Arts or Science degree equivalent in software engineering, computer science, broadcast, and/or business management related field
5+ years of experience in broadcast and live/linear distribution
3+ years of experience in supply chain, project management, business operations, and/or service operations in a digital distribution environment
Comfortable in working in a SaaS platform environment, serving multiple content partners and suppliers
Logical and precise verbal communicator. Proficient in communicating technical and operational aspects of linear and VOD infrastructures and technologies at both executive and tactical levels
Excellent communicator in writing - especially for technical writing and guideline documentation
Willingness to travel (domestic United States)
Working knowledge of modern video formats and protocols (i.e. MPEG-4 transport, HTTP Live Streaming) is a huge plus
Experience with digital media production, workflows and content management operations is strongly desired
Project management education/certification (such as PMI) is a plus
Experience with Lean, Six Sigma, BPMN 2.0 methodologies is a plus
Masters Degree or MBA preferred
Experience within a Global / Pan regional company in Retail, Telco, Online services, E-commerce, or Entertainment industry

Comcast Internet Business Operations Analyst Co-op Resume Examples & Samples

Engagement: Working on creative, innovative, and thought-provoking projects within various business units at Comcast during your cooperative experience
Assist operations team to manage call reduction and customer experience improvement initiatives
Assist leadership with meeting preparation, materials development and communications
Process improvement reviews
Competitor and market trend research and analysis
Technical writing
Major: Engineering, Business, IT/MIS, Management
Excellent communications skills (written, oral)
Good Microsoft Office skills (Excel, PowerPoint in particular)
Flexible, adaptable to change
Engineering/technical background preferred
Ability to work on a team

Business Operations Associate, Oculus Resume Examples & Samples

Forecasting financial performance, with a focus on revenue
Creating a monetization plan of record for the Oculus business
Conducting analysis to identify trends and factors of growth and developing impactful insights
Evaluating new market opportunities and assessing the potential of different investment areas
Presenting outcomes at reviews with business leaders across Facebook, including the Oculus executive team and senior members of Finance such as the CFO

Business Operations International Resume Examples & Samples

Gain relevant experience in your field so that you may apply your skills for your future job search
Receive college credit for this beneficial, real-life experience
Enjoy our unique entrepreneurial culture within the context of a successful business environment
Project driven internship
Intern will take part in an international business strategy project from start to finish where key activities may include
Conduct primary and secondary research on WWE’s International markets, competitors and customers
Perform rigorous strategic and financial analysis to pinpoint appropriate, practical strategic recommendations
Contribute to the definition of analytic approaches and transform information into thoughtful insights regarding recommended strategic direction
Collaborate with team members across multiple lines of business to both source and distribute key data elements
Intern must be a sophomore, junior, or graduate student during the Summer 2016 semester and eligible to receive college credit
2+ GPA
Able to work in Stamford, CT
Student must be able to provide proof of school credit eligibility (unofficial transcript, course catalog page, note from faculty advisor or career center staff)
Major in business, finance, and/or economics preferred
Strong quantitative and qualitative analytical ability
Capabilities in both Excel and PowerPoint
Interest in business strategy and/or consulting a plus

Global Head of Business Operations & Service Management Resume Examples & Samples

Broad experience in computer and network systems, including IT security & network
Knowledge of technology and regulatory risk management and industry best practices
Knowledge and experience in managing and operating a multimillion dollar budget and capital investments
Ability to handle ambiguity and make decisions and recommendations with limited data
Solid analytical/problem-solving skills with capability to identify solutions to unusual and complex problems
Expert in demonstrating proficiency in a wide range of information IT security & network technologies, embedded security & network, and platforms
Competency in network security & network architecture, security & network monitoring, security & network configuration and vulnerability management
Expert with a high level of analytical ability where problems are typically unusual and difficult - gather and interpret complex qualitative or quantitative data
Maintain a working knowledge of cybersecurity & network principles and elements
Complete understanding of IT control policies
Must be able to present to different audiences and adjust accordingly (business, technical and management) either structured presentations or ad-hoc
Business process improvement mindset with a drive for controls, automation and efficiency
Be able to operate effectively in a globally focused environment

Summer Internship Business Operations Resume Examples & Samples

Internship Project: Conduct research, prepare overviews and formulate presentations on market trends, market opportunities, potential partners and competitors
Students must be classified as an undergraduate upperclassmen(rising junior - class of 2018 or senior class of 2017) or as a graduate student
Knowledge of Media & Entertainment industry, specifically Cable TV, Pay-TV, OTT Services, etc
Previous internship in media & entertainment a plus
Previous internship in consulting or finance a plus

Business Operations Mgr Resume Examples & Samples

Deliver operational excellence by providing business insight, execution plans, and maintaining shared accountability for operational results with the Commercial Customer Service and Commerce teams
Drive financial processes and accountability in close partnership with the Financial Controller and other key stakeholders in the CSS Business BPO team including budgeting and quarterly forecast, resource optimization, and controllable spend oversight
Define and execute the Rhythm of the Business (ROB) for operations within the Americas Commercial Customer Service and Commerce delivery team
Build the Americas Commercial Customer Service and Commerce operational story, ensuring the right content, data accuracy and talking points for presentation to the Leadership Team
Identify operational deficiencies, drive creation of improvement plans; ensuring appropriate correction actions are taken where needed
Work with Business Intelligence teams to deliver timely and appropriate business insight to drive operational decision making. Partnering to oversee scorecard accuracy, prioritize and deliver on reporting/BI requests
Collaborate with the CPE team to drive updates, changes and insight into the Survey process and results
Lead very complex operational planning processes for the organization, partnering with other stakeholder groups that result in a forecast and targets for the support delivery business
Act as a trusted advisor to the Americas Commercial Customer Service and Commerce leadership team on operational, people, and strategic business decisions
Key Accountabilities
Targets met (CPE, operational, budget etc.)
Develop and evolve delivery business in line with Global Strategy
Reporting accuracy with quality business insights
Optimized delivery strategy
Trusted Advisor to leadership team
Financial Accountability: Responsible for forecasting and executing an organizational budget
Operational Excellence: Shared accountability to delivery business results with attention to operational excellence, staffing coverage, responsiveness, time to resolve, etc
Process Improvement: Ability to find better ways to accomplish business tasks and consistently drive quality execution
Broad Communication: Ability to relate to front-line employees as well as senior leaders with clarity and conviction
Global Experience: Ability to operate in a globally diverse environment
Business Insight: Discover new trends in customer issues, product functionality or industry news
Service Values: Instill an attitude of world class customer service from the top to the bottom in the organization. Drive customer satisfaction and company lifetime loyalty
Impact and Influence: Be a great partner and influence internal stakeholder groups toward strategic outcomes
Ability to operate in a globally diverse environment
Proven track record in business management or similar role
8 years of related industry experience in technical support and services industry
College degree. Masters preferred
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings
Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements

Regional Business Operations Manager Resume Examples & Samples

Advanced computer software skills
Prior experience of strong relationship building skills
Good understanding of contracts/commercial deals
Proven experience in a similar role preferred
Travel industry experience would be an advantage

Manager of Business Operations Resume Examples & Samples

Develops and manages annual budget and monthly forecast expenses for Sales and Loyalty departments
Reports and analyzes Sales and Loyalty operational metrics and performance drivers; communicates to leadership
Responsible for creating and maintaining headcount models and Man Power Justification (MPJ) models
Collaborates with Recruiting and Training on headcount needs, hiring and attrition forecasts
Prepares business cases to evaluate changes in organizational size and/or structure
Leads process improvement projects, coordinating with other departments including Sales Ops, Marketing, and HR
Provides training and education to lower-level management, exempt, and non-exempt employees on areas including T&E policies, employee incentives, and various operational processes
Exercises independent judgement and discretion in matters of significance
Regular, consistent, and punctual attendance; must be able to work nights and weekends, variable schedule(s) as necessary

Self Install Kit Business Operations Analyst Intern Resume Examples & Samples

Professional development: You will be exposed to a variety of professional development topics facilitated through our partners at Comcast University and senior leaders within the organization. These sessions are inclusive of speaker series, skill-building workshops, and networking opportunities
Mentoring from fellow colleagues through the Empowering Future Leaders Program (EFLP) to help you navigate your experience, provide coaching, and expand your professional network
Assist daily in researching receipts, shipments, adjustments from 3rd party SIK warehouses that were not processed automatically in Oracle
Create Capital Authorization Requests and Purchase Orders as needed. Track invoices to ensure timely payment to third party partners
Track shipments into SIK warehouses from various Suppliers & Comcast warehouses to ensure timely fulfillment & receipt. Escalate delays as needed
Submit UPS claims for lost/damaged shipments as needed and reconcile payments received
Assist in the creation and maintenance of reporting on a daily, weekly, monthly basis
Currently enrolled and pursuing a Bachelor's degree from a United States-based college or university with the Grad year of 2017 or 2018 (Sophomores, & Juniors)
Major: Business Administration, Finance, Economics, Math, MIS
Excellent communication and interpersonal skills (both written and verbal)
Strong time management and prioritization skills with the ability to execute against multiple projects and excel in a fast-paced, results-oriented work environment
Ability to work with all levels within the organization, including field team members and cross-departmental teams

VP, Business Operations Resume Examples & Samples

Support running the NA market on a day-to-day basis across the business, ensuring faster and more efficient operations across the team and driving alignment across the organization
Manage daily business interactions with range of NA functional leaders (e.g., Product, Marketing, HR, Risk, Finance, etc.) to ensure alignment, quick decision-making, and issue escalation. Act as connective tissue across key NA functions
Support development and management of the NA Plan, financials and narrative on an on-going basis, working closely with SVP NA Operations and NA Group Executive
Partner with key NA functions to develop business performance narratives to inform internal and external executive decision-making
Continuously work to ensure seamless execution of NA strategy and priorities
Lead production of presentations, speeches, talking points, analyses, etc. for various internal and external events
Proactively identify problems and issues across the NA organization and create and execute programs and processes to resolve; as needed, step in to lead critical projects based on emergent business needs
Create an engagement model with the leadership in NA to optimize processes, on-going initiative alignment and prioritization of all product/investment spend
Build, develop and retain high performing team members in support of NA Business Operations
10-15 years of experience. 5+ years in management consulting, working knowledge of payments industry
Excellent problem solving skills, adept at multi-taking and adapting to evolving priorities
Flexible, intellectually curious, creative thinker with the ability to define business tradeoffs, generate out-of-the-box solutions and manage uncertainty
Ability to lead and influence decisions of others, including senior management and technology partners
Strong management skills with experience building a high performing team, including recruiting and retaining talent, and developing team members
Proven leader, with experience leading and executing complex, cross-functional strategic projects
Strong interpersonal skills with presence and the ability to clearly communicate compelling messages to senior and executive management, clients, peers, and team members
Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to senior and executive management, while supporting syndication with stakeholders across the organization

Business Operations Professional Resume Examples & Samples

Creates, maintains and close the Contract Folder
Ensures projects are registered in applications to allow labor claiming and revenue booking
Registers external supplier’s orders for accounts payable and triggers supplier invoices payment
Tracks, monitors and reports project financial status frequently to responsible management
Ensures that the Contract Folder is updated and billing data is captured, upon customer acceptance of solution deliverables
Performs final billing and invoicing reconciliation, closes contract in BMS, and ensures settlement of all IBM accounts
Utilizes foreign language skills while engaging and cultivating relationships with Sellers, Business Partners and a variety of IBM functions
2 Good in creating report and well versed in Microsoft Excell
3 Able to join in notice less than 2 weeks

Director, Global Business Operations Resume Examples & Samples

Consult with key participants and rapidly assess project needs to determine and execute the most effective business requirements and/or UAV approach to meet business objectives and stakeholder needs
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user "want" requests from the underlying true needs
Proactively communicate and collaborate cross regional sales operations team members and key playbook users to analyze information needs, and functional requirements to deliver the following artifacts as needed: Functional/Nonfunctional requirements (Business Requirements Package), process flows including as-is and to-be, Use Cases, personas, user stories, process flows, GUI, Screen and Interface models
Create and/or manage the Requirements Traceability Matrix
Coordination of User Acceptance Validation (UAV) process for releases; this includes identifying participants, generating the UAV Test Plan, creating test scripts, scheduling UAV sessions, tracking UAV progress daily and coordinating issue resolution with the IT organization and the business
Support Business Case development for funding requests as needed with qualitative and quantitative business rationale development
Successfully engage in multiple complex initiatives simultaneously
Excellent verbal and written communication skills and the ability to interact professionally with a diverse groups or executives, managers, and subject matter experts
Can understand complex business and system issues and how they translate into SalesForce; make critical decisions and recommendations based on analysis and data
Can work in a team, or cross-functional teams to analyze complex business issues
Contributes to the development of the organizations goals and objectives. Failure to obtain results or erroneous judgments or recommendations would normally have serious results and may require substantial expenditures of resources to correct and/or achieve goals
12+ years Business Analysis experience
Visa subject matter and/or payments expertise is preferred
Bachelor's degree in Business, Marketing, Finance, similar discipline or equivalent experience
Strong analytical and critical thinking skills required, including a thorough understanding of how to interpret end user business needs and translate them into application and operational solutions
Supervisory skills and experience are preferred
Full requirements lifecycle expertise : planning, elicitation, analysis, documentation, communication, requirements management, and requirements implementation
Analytical skills and experience using analytics tools such as Excel, MS Access, SFDC Wave, SFDC Analytics
Experience using standard MS Office tools (e.g. MS Project, PowerPoint, Word, Visio, Sharepoint, etc.)
Self starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under tight deadlines
Strong verbal, written, presentation and interpersonal skills are required
Preferred Skills - Professional/Technical/Business
5 years of Sales Enablement or Sales Operations
Prior Business Process Management experience

Specialist Business Operations Resume Examples & Samples

Train new team members as requested
Assist with data collection and analysis
Carry out specialized operational functions for business processes including but not limited to: registration, identification, imaging and data procurement
Participate and contribute to high profile projects

Policy Holder Services & New Business Operations Transformation Manager Resume Examples & Samples

Structures moderately complex sourcing propositions across processes, applications and infrastructure in conjunction with business strategy. Provides input into pricing of proposition
Creates complex client-specific process flow charts and templates, manuals, handbooks and other outsourcing documentation
Identifies additional product/services opportunities in client organization and follows up with client and/or business development team
Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends and implements approved modifications and/or new processes to maintain competitiveness in the industry
Provides leadership and work guidance to less experienced personnel
Experience working with information technology applications and infrastructure
Policyowner Services Processing and workflow and requirements - Knowledge of Life and Annuity products - Strong client orientation - Strong written and communication skills - Knowledge of Customer Service and Event driven processes - Experience with wmA administration system a plus - Experience in Business Process Outsourcing a plus
Leadership skills to guide and mentor the work of less experienced personnel
Ability to conceptualize, design, develop and apply business and management consulting applications and services

VP, Business Operations Resume Examples & Samples

Provide thought leadership and strong management capabilities to the development and operations of Field Tech and CAE tools
Treats tools as real' products, enables speed to market and facilitates speed to adoption across user base
Identifies inventory of tools and reduces need to duplicates and incorporates best practices to excel in scalability, reliability/resilience, security and performance
Promotes transparency on roadmaps, projects and operational KPIs
Excels in providing the best troubleshooting tools in the marketplace to detect and fix field issues for our techs, CAEs and customers
Achieves goals in developing and institutionalizing predictive tools
Works with our development teams to incorporate effective self-heal and self-help capabilities within our services and CPE
Agile development for speed and transparency
Clearly define best practices to provide autonomy for teams
Encourages Innovation
Inventories tools (showing overlaps/gaps)
Prioritize tools/infrastructure
Document architecture routinely
Demonstrated ability to work in a highly collaborative environment and build consensus on resolving challenges on a large scale
BA/BS degree in engineering, operations or related economics/finance
MBA or advanced degree desired
Experience in telecommunications or media preferred. Generally requires 15+ years' experience

Business Operations Mgr Resume Examples & Samples

Driving global consistency in planning and operations
Implementing governance and control of operational targets and standards
Delivering business insight and guidance to enable optimization, land strategy and grow the business
Taking holistic view of the business to identify, share and implement best practices
Enabling Leadership to tell the One CSS Business operational story
Targets met (CPE, rate, mix, utilization etc.)
Ability to operate in a regionally and globally diverse environment
10 years of related experience in the IT industry
College degree with Masters preferred
Proven track record in business management, operations or similar role

Senior Manager, NA Business Operations Resume Examples & Samples

Pro-actively identify business growth opportunities
Conduct analysis and support data-driven decision-making
Mobilize operating teams to take strategic actions
Drive operating discipline through key cadences and goal setting

Principal Business Operations Partner Resume Examples & Samples

Define, communicate on, and infuse into all decision making processes the group's strategic focus and alignment with technical strategy
Work with leaders in the group to establish plans and oversee execution for key improvement efforts
Tracks, oversees, reports and prioritizes initiatives to ensure progress and successful completion
Collect, analyze, and report on key performance measures at group and team levels
Ensure spend is in alignment with the latest strategic investment decisions
Track, report on, and control major categories of operational spend
Manage headcount in line with resource and financial plans
Create presentation material for customer, executive, leadership, and employee town hall meetings
Draft and distribute regular and event-driven e-mail communications (e.g. accomplishments, organizational changes)
Organize, look for opportunities to improve, and participate in regular staff meetings
Liaise with HR, Finance, A&T leadership, and Technology leadership to ensure alignment on operational items as well as longer-term strategic projects
The ideal candidate will have the acumen to handle complex situations and multiple responsibilities simultaneously mixing long-term projects with the urgency of immediate operational demands
Finely honed communication skills are required: the candidate will need to be able to communicate in writing and verbally with great precision and effectiveness: Upwards to the executives, laterally to others on the executive team, downwards throughout the organizational chart
Ability to create and to utilize systems (both formal and informal) for gathering and analyzing reliable information on what is happening throughout the enterprise with regard to the strategic initiatives being tracked
Candidate must also have the demonstrated ability to deal with highly confidential information and act as a liaison between the A&T executive and other constituencies, both internal and external
The position directly manages a small team of 2 people, however the candidate must exhibit the skills to collaborate with and achieve actionable results through others, the ability to build strong and sustainable relationships, and the capability to interact with individuals at all levels of the organization
Minimum 10 years related experience
10 years prior supervisory experience preferred
Broad knowledge of Sabre's business and the travel and technology industries preferred
Strong management/leadership ability
Strong negotiator, collaborator, and team player

Senior VP, Business Operations Resume Examples & Samples

Bachelor's degree, Business Administration, Event/Facilities Management
Executive/Senior Management role (10-15 years’ experience) in business operations; arena operations and facility management required
Sports/Hospitality/Entertainment Industries
Experience in arena operations and service, facility management, labor relations, vendor contract negotiations and management, tenant relations and exemplary customer/guest service
Strong conceptual and strategic skills and ability to work with and thoroughly understand all functional areas involved in managing a multi-million dollar sports and entertainment facility
Multi-faceted strategic leader with ability to manage multiple teams along different business lines
Strong business acumen; strategic thinker/approach
Experience working with artist agenda and promoters
Confidence in presenting plans and projections to all levels of internal and external partners
Travel 20%, including nights and weekends

100

Business Operations Resume Examples & Samples

Directing the Business Support team in support of various lines of business
Drives strategy for request processing and incident management
Partnering with Operations to ensure Service Level Agreements are satisfied
Performance management of managers and staff in accordance with corporate guidelines
On-boarding, off-boarding and maintenance of access entitlements
Partnering with other functional areas to ensure seamless delivery to customers, including coordination with cross functional or operational resources
Assessing recommended procedural changes to enhance the functionality of the operations team
Coordinating with global peers across internal and LOB departments, focusing on driving efficiency and service delivery improvements
Developing and maintaining good relationships with business partners
Ensuring communication is customer focused and professional; responsible for local communications
15+ years of professional IT experience
15+ years experience encompassing areas of global operations, Transitions, technology risk management, Identity & Access Management is required
Atleast 10+ years management experience and demonstrated leadership capabilities
Familiarity with IT risk management framework and control self assessment process is required

101

Mortgage Business Operations Resume Examples & Samples

Actively participates in day-to-day business activities of an assigned business unit
Contributes to one or more business unit initiative(s)
Solid problem solving
Strong quantitative skills
Demonstrated leadership, and business acumen

102

VP, Business Operations Resume Examples & Samples

Sales Planning & Compensation
Global Reporting & Analysis
CRM & Process Management
Deal Support & Order Management
Global Renewal Operations
Go To Market Operations
Customer Satisfaction Data Collection and Reporting
Typically requires a senior executive with a minimum of 15 years of related experience with a Bachelor’s degree, advanced degree (MBA) strongly preferred
Comprehensive understanding and experience with management oversight of sales operations, sales compensation, customer satisfaction measurement, and finance operations functions
Experience leading a combination internal/outsourced software renewal operations environment
Strategic and analytical thinker, with the ability to look into the details and interpret the impact of key business drivers
Comfort and flexibility to move between operational and strategic activities
Superior problem solving and decision making skills. Strong financial acumen, coupled with broad business/operations experience
Extensive experience with integrating cross-functional teams, process and infrastructure by placing an emphasis on centralization and standardization across the business
Superior influencing skills taking a collaborative approach to supporting and serving the Go-to-Market organizations providing thought-leadership
Strong academic background. Bachelor’s degree required and MBA (or other advanced degree) preferred
Previous experience working in the software industry

103

Business Operations Temp, Dach Resume Examples & Samples

Coordinate collecting documentation for Certification process
Process all applications in the PowerwallApplicationEUA@ for the DACH region
Collect business requirements for process improvements for your regions
Assist with special projects and data analysis as needed
Fluent in German & English

104

Small Business Operations Manager Resume Examples & Samples

Customer service focus with ability to prioritize and meet service level standards
Provide support and guidance to internal clients
Ability to work well with others in a team environment and manage escalations from Business Partners

105

Business Operations Temp, Italy Resume Examples & Samples

Collaborate with regional sales teams to provide support and improvements across all administrative tasks
Process all applications in the PowerwallApplicationEUA@ for the South-West Europe region
Track and report system bugs and improvements
BA/BS degree or equivalent
Proven record of prioritizing effectively and handle shifting priorities
Ability to work across multiple systems and platforms
Fluent in Italian & English

106

Director FP&A Global Business Operations Resume Examples & Samples

Support the reporting for internal and external results, including Board of Directors and outside management team
Assist in investor relations activities and lender updates, including scripts and reporting requirements
Provide analysis of financial results and forecasts to business partners and management to support timely decision making
Develop financial models that enable the team to deliver insightful, value-added analysis across the company, to drive insights and actions that can be leveraged to improve business performance
Assist in the development of strategic alternatives including the establishment of long term goals and objectives, helping to identify strategic objectives, as appropriate, and assist in the execution of the strategic agenda
Provide leadership to the finance department, including staff development and succession planning
Drive continuous improvement in all financial processes, with a focus on developing a world-class team, leveraging technology and staffing resources
Provide visibility and predictability to the organization through accurate and timely financial planning and reporting
Financial statements and analysis for senior management, the company’s Board of Directors and bank group
Control operations to budget through timely and accurate monthly departmental financial results and analyses

107

Specialist, Business Operations Resume Examples & Samples

Recommend changes to procedures and process flows
Assist team leader and manager in establishing new procedures
Assist with analysis of software, system tools, and reports
Work in other areas of the department as needed or assigned
Actively participate in ongoing training
Minimum two (2) years experience in music business, music publishing, or related field
Planning and organizational skills

108

FIS Business Operations Junior Analyst Resume Examples & Samples

Responsible for day-to-day functional and operational activities involving involving SAP General Ledger, SAP Subledgers (Accounts Payable, Fixed Assets/Asset Accounting, Accounts Receivable, Project Systems, Cost Allocations ), Business Planning and Consolidations, Services Procurement in ARIBA and SAP, Sabrix, Trecs and Frontier
Conduct daily operational activities, ensuring business continuance and maintaining high application service levels for the business community
Partner with cross-functional teams in support of the daily, monthly, quarterly, and annual processing and reporting cycles to internal Executive Management and all external regulatory and Securities Exchange Commission (SEC) reporting to Federal Deposit Insurance Corporation (FDIC), Federal Reserve Bank (FRB) and other regulatory agencies, as required
Diagnose issues and provide effective solutions to improve or restore functionality or services
Contribute to the implementation of minor enhancements and defect fixes. Activities include proposing changes, approving process and system implementation schedules, creating test scripts, test execution, regression testing and post implementation change validations
Participate on special projects or initiatives for requirements documentation and where subject matter expertise is needed
Adhere to and promote application support standards and documented business processes and procedures to effectively provide seamless, reconcilable processes and systems that adhere to corporate governance and regulatory requirements
Interface with internal customers to identify areas for systems improvements
Bachelor’s degree in Accounting, Finance or related field, or equivalent education and related training
Two years of experience with financial systems including: SAP platform (New General Ledger – ECC 6.0, Accounts Payable, Asset Accounting, Accounts Receivable, BPC (Business Planning and Consolidation), Liquidity Risk Management (LRM), HANA, EPM 10.0, PowerDesigner, Bank Analyzer – AFI, Project Management (PM), Basel III, Credit Risk, Impairment Workbench), Oracle DRM (Data Relationship Management), Hyperion, ARIBA, Summit, Bancware, Intrader, Polypaths, SPOT and/or Thomson Reuters
Experience supporting projects or special initiatives
Strong analytical problem-solving and conceptual skills
Exceptional interpersonal, written and verbal skills with an ability to express complex functional or technical concepts in business terms
Capable of managing multiple priorities in a fast paced environment
Ability to work productively across various groups in an organization
Master of Business Administration (MBA) or Master’s degree in Finance
CPA (Certified Public Accountant) certification
Project certifications (e.g. PMP (Project Management Professional) or Six Sigma)
Direct or indirect leadership experience
SAP configuration experience
Application knowledge of integrated SAP solutions (e.g. Enterprise Central Component (ECC), Business Warehouse (BW), BPC, Business Analyst (BA), LRM)
SAP Solution Manager or ServiceNow experience
Working knowledge of HP Application Lifecycle Management (ALM)

109

Senior Mgr, Business Operations Resume Examples & Samples

Has 7+ years of technology experience
Has 2+ years of progressive management experience
Lead a team to execute needs assessments of key capabilities and gaps to identify the technical competencies required to our deliver business strategy
Work with senior leaders to develop the overall approach for learning and development initiatives and involve them in the development and delivery of these initiatives
Stay current with emerging technology trends and communicate these to the Technology teams
Identify key training partners (vendors) to assist with curriculum design and delivery
Manage all aspects of the training partner relationship, including vendor selection, program design and program evaluation
Assess the quality and impact of learning and development programs and processes using best practice methods and tools

110

Business Operations Analyst / Associate Resume Examples & Samples

Taking ownership of key operational responsibilities of the regional COO team (e.g. Business Resilience, Client money, Client on-boarding, Regulatory change)
Assisting CFM businesses and CFM Central with new business/product initiatives. This includes preparing necessary documentation and facilitating internal stakeholder approvals for new business/product initiatives, developing operational processes and working with other areas to implement business set up
Supporting operational process improvement initiatives through critical evaluation of business processes to identify and implement opportunities for enhancement
Working with CFM businesses, and support areas, such as Finance, Operations, Technology and Risk Management to provide analytical support to cost management and other initiatives at a business group level
Preparing presentation and other management information for various Bank wide and CFM governance forums

111

Business Operations Management Resume Examples & Samples

Procurement activities
Interact with customer business, technical and finance areas to understand demand forecast drivers
Develop demand forecasts system design
Utilise a collaborative and consensus approach to obtain and ensure that current and accurate information is used for demand forecasts
Prepare forecast data
Develop or arrange implementation for all required new forecast data feeds. Enhance any existing data feeds to improve forecast model accuracy or frequency, as and when necessary
Develop statistical forecast models and evaluate forecast results
Review historical trends and research demand drivers
Analyse and reconcile significant variances
Use (and ensure maintained) any Demand Planning software, which is used as the primary forecasting system toolset
Provide input to the Supply Planning areas in developing inventory strategies for new or existing service catalogue products, as well as for phase-outs

112

Business Operations Senior Associate Resume Examples & Samples

Conduct field audits for the DLR and WDI Business Units
Apply asset tags to verified assets for tracking purposes
Meet with leadership to investigate missing assets and raise awareness
Schedule appointments with leadership to walk their areas
Inquire about missing/relocated assets
Obtain written proof of disposal for retirement purposes
Maintain internal reporting functions for audit, tagging, and retirement progress
Submit modification/retirement requests to the asset listing
Research missing assets using system / reporting tools, historical data, and photographs
Review capital and noncapital items being disposed of via Property Control
Provide oversight over the disposition forms and file retirements accordingly
Provide Administrative & logistics support to the Property Control operations to ensure adequate visibility into asset retirement
Reporting of Asset Audits, Tags, Retirement
Strong working knowledge of computer software including Microsoft Excel, Word, and Powerpoint and Word
Familiarity with Maximo and SAP
Familiarity with tablets; e.g., iPad functionalities
Balance Sheet Experience
Strong verbal, written, listening, and presentation skills
Strong sense of professionalism and efficiency when dealing with high level management
Ability to process large amounts of data and maintain multiple efforts simultaneously
Physically able to climb ladders, stairs, and walk attractions, caverns, and catwalks safely
Ability to communicate needs clearly and concisely on demand
Ability to act and operate independently with minimal daily direction from Leader to accomplish objectives
High Attention to detail and organized work in environment
Ability to meet deadlines, prioritize and manage daily workload
Ability to investigate assets based on limited/incorrect information
A.A

113

Manager, Ducati Business Operations Resume Examples & Samples

Represents DFS to the Ducati brand, interacting frequently with the Ducati Brand CEO, CFO, Director of Sales and other members of Executive management in the presentation and sale of programs
Represent DFS within the Ducati North America sales unit. Interface with the Ducati brand to strategize & develop retail products, programs & promotions. Support negotiation of subvention requirements to optimize financial results
Achieves DFS revenue, penetration and profitability goals for retail loan and ancillary products while helping Ducati reach their sales objectives through the use of retail products
Ensure effective communication of all retail programs to the dealer body & ensure solid customer communication through integrated activities with all stakeholders
Ensures that policies and content in the financial services handbook is always current
Develops pricing recommendations, selling & incentive programs (MPRs) and communications for Ducati Financial Services retail financing products. Ensures legal compliance for all initiatives
Regularly presents thoroughly constructed proposals for approval, and post-program analysis/results, to VCI CEO, CFO, VP of Sales and other Executives
Establishes and leads a DFS Dealer Sub-committee for the purpose of surfacing and resolving issues, and ongoing process improvement
Work closely with Service Center Operations in the delivery of exceptional service to dealers and account holders
Represents the Ducati brand experience within VW Credit, Inc. and influences the quality of the Ducati Financial Services experience to both dealers and end-consumers
Leads special projects to develop new business lines and new markets for financial services that are beneficial to DFS and the Ducati brand
Designs and implements customer satisfaction initiatives for DFS
Provides leadership and career development/guidance to a team of two Ducati Business Development Managers
Bachelor degree in Business or a related field
Extensive Credit industry experience, including field operations with automotive or motorcycle retailers and/or manufacturers
Broad financial acumen
Proficiency in Excel, PowerPoint, Word & Outlook
Strong interpersonal skills and demonstrated ability to work in a team environment
Proven business, leadership and performance management skills
Ability to sell ideas and conclusions in a clear and concise manner
Ability to communicate complex information in simple terms
Ability to make difficult “unpopular” decisions in the face of opposition
Decisiveness in Decision Making
Strong negotiation, persuasion, and influencing skills
Creative, analytical and conceptual ability
Self starter with a demonstrated high level of initiative and self-reliance
A willingness to learn, adapt to change, approach assignments systemically, and persevere
Masters of Business Administration

114

Ccb-business Operations Analyst Resume Examples & Samples

Must have high quality focus
Expert knowledge and User of Excel, PowerPoint and Access
Knowledge of SQL is a plus
Solid knowledge of Card Collections policies and procedures
Solid understanding of Card Collection reports
Ability to read and interpret visual displays of data; Understand how and where to collect data
Ability to use analytical thinking to resolve issues - Analytical mindset
Possess the knowledge to use statistical tools such as regression analysis, control charts, comparative analysis, etc
Must be a strong self-starter, able to work independently and detail oriented
Possess a curious mindset

115

Watson Crossbrand Client Exp Center Business Operations Special Resume Examples & Samples

At least 2 years experience in Business Operations
At least 1 year experience in Client Engagement
At least 4 years experience in Business Operations
At least 3 years experience in Client Engagement
At least 2 years experience in Event Management

116

Global Business Operations Analyst Resume Examples & Samples

Bachelor’s degree in business management or relevant major. Minimum of 5 years of project management experience. 7 or more years of work experience. Footwear industry experience is a plus
Strong project management, analytical, business reporting, organizational, problem-solving skills with the ability to multi-task
Proven leadership and decision making ability
Must be able to work collaboratively in a team environment and build strong working relationships with internal partners. Skilled at eliciting cooperation from all levels of across the organization
Demonstrated ability to manage multiple projects meeting timeline, budget, and strategy requirements
Demonstrated skill as a change agent in successfully leading process improvement initiatives across SBU
Excellent verbal and written communication skills with associates at all levels of the company
Excellent computer analysis (database, MS office, etc.) skills
Some domestic and international travel required

117

Accounting & Business Operations Manager Resume Examples & Samples

Researching and applying US GAAP to various transactions
Researching, analyzing,and communicating the impact of accounting standards and financial reporting requirements to various types of transactions and arrangements
Preparing memoranda and reports that communicate the accounting treatment to Firm leadership concisely and effectively
Working collaboratively with other functional areas of the Firm, including legal, lines of services (LOS), treasury, tax, and financial reporting
Seeking guidance, clarification and feedback on assigned projects while taking ownership of assigned areas
Coaching, training, building and leading a team in a wide variety of areas including but not limited to teaming, interpersonal skills, relationship building, and business knowledge; and
Learning and acquiring knowledge of the Firms accounting and operational systems and databases

118

Head of Business Operations Resume Examples & Samples

Efficient support to Sales, Delivery and Financial process execution in IT & Cloud
Ensure that the region has required capacity and capability to sell and deliver the IT & Cloud engagements
Ensure Operational Excellence by adherence to Global Ways of Working
Drive regional transformation programs e.g.. WoW, Service delivery maturity model, Talent Transformation
Identify deviations and improvement opportunities to secure profitable growth and efficiency gains
Ensure IT & Cloud Partnership evolution
Drive resolution of resource escalation and prioritization across IT & Cloud
Drive IT & Cloud knowledge management & industrialization
IT & Cloud Engagements financial status and overall IT & Cloud organization performance reporting
10-15 years of experience in managerial positions within the telecom and/or ICT industry
Extensive experience in pre-sales support and business execution
Established network within the global and local operations area
Ability to effectively translate customer engagements needs into requirements
Experience in forecasting and dimensioning based on business needs
Ability to lead an organization cross multiple geographical sites towards multiple customers
Senior capability in managing and driving change in a large, complex organization
Ability to attract, develop and retain competence in the CBE organization
Experience of Resource Management including process, methods and tools
Experience of Competence Management and Competence Development

119

Head of Business Operations, GSD Resume Examples & Samples

Drive and/or broadly support with the Managing Partners and other senior leaders on day to day activities and special projects
Develop a regional operating cadence and ensure cadence is fit for purpose. Manage team meetings, including, but not limited to, setting agendas and ensuring follow-through on obligations
Lead the annual strategic and budget planning process and strategy development/refresh in coordination with the APAC LT. Maybe involved in driving regional or global initiatives / deliverables
Support the development of internal and external communications. Partner with Communications organization to define when, how, and what communications should occur across GSD APAC. Messages/stories should reinforce our purpose, culture, and priorities. Always have ready recent customer stories that reflect our belief and behaviour about customers
Monitor the competitive landscape and conduct market intelligence to support refinement of strategy and differentiation
Establish and maintain a broad and deep network at all levels across the organisation. Interact with front line staff and middle management to stay abreast of organizational concerns and needs, and communicate this feedback to APAC LT
Advise the APAC leadership team on opportunities to drive a high performing culture, service & operational excellence and growth
The incumbent works closely with support organizations (e.g. Global Program/Project Management, Workforce Operations, Planning, Reporting) to drive consistency and simplicity across the region and /or global when relevant
Position does require travel. At different times of the year travel could be significant both in duration of time away from home and number of locations to be visited

120

CWM Business Operations Analyst Resume Examples & Samples

Investigate complex customer complaints including review of interviews of financial advisors, supervisors, and customers
Develop and publish business presentations including trending analyses and reporting
Demonstrate advanced understanding of business analysis methodologies, advanced understanding of business processes/systems/policies, and advanced problem solving abilities
Coordinate activities with other department personnel as appropriate
Escalate potential compliance issues when appropriate
Review complaints received from all partners, creating and developing reports highlighting the root causes of complaints to enable product managers / service colleagues to take appropriate action to improve the customer experience
Ensure the collection of appropriate data and create, maintain and improve information models so that effective analysis takes place for the business area supported, adding commentary to enhance understanding as appropriate
Continually strive for accurate and timely data including details of complaint, investigation, root cause and thought process behind the decision, also enabling understanding of trends, frequency and variations in complaints

121

Analyst, IM Business Operations Resume Examples & Samples

Responsible for the implementation and/or execution of financial, administrative, people management, organizational, governance policies, processes and procedures required for the smooth and effective operation of an organization
Preparation of communications within the organization
Participates in organizational change initiatives for the organization
Implements governance activities for the organization
Captures, analyzes and reports key business, financial, compliance, project and/or compliance key performance indicator (KPI) metrics
Administration and content of SharePoint sites. For this, the candidate must demonstrate a strong working knowledge of SharePoint site management skills
Software license management
Working with Operations Managers to develop and manage schedules for internal projects. For this, the candidate must demonstrate a strong working knowledge of Microsoft Project skills
Ensuring that content is up-to-date for a variety of internal Xerox systems, including but not limited to

122

Global Business Operations, Associate Resume Examples & Samples

Assist with development and implementation of governance programs and procedures for domestic and international regulatory matters (e.g., AIFMD, Volcker, BHCA, FATCA)
Develop relationships with the fund teams to facilitate ongoing compliance with regulatory requirements
Engage with business to educate / train on policies, procedures and compliance tools
Engage with legal counsel to translate legal and regulatory advice into commercial and pragmatic solutions for the business
Work with key support groups (Legal, Compliance, Finance) and key stakeholders (fund specialists) to ensure seamless implementation of new policies, updated procedures and ongoing compliance
Execute on demanding timelines

123

Business Operations Professional Resume Examples & Samples

This role is responsible for operations management
The role facilitates the business unit management review processes and system. The role provides operational support to the business unit leader, including: revenue and profit performance analysis, account growth and financial performance, gaps, key initiatives
The role manages and improves processes, measurements and deliverable standardization to ensure effectiveness and efficiency

124

Graduate Hire-business Operations Analyst Resume Examples & Samples

Graduated from highest University degree within 12 months (Military service period can be waived)
Basic analytical skills
Good at numbers
Fluent in both Chinese/English

125

Assistant Director of Business Operations Resume Examples & Samples

BA/BS in technology or finance or equivalent experience required
8+ years of related, progressively responsibly experience to include financial management and modeling, business process improvement for large organizations, vendor management, and customer relationship management
A demonstrated passion and dedication to establishing business processes
Leadership skills with demonstrated experience influencing others and to bring about change
Highly collaborate work style
Experience effectively presenting complex financial proposals to leadership, customers, and advisory groups
Candidates must be highly-proficient in Excel and financial modeling toolsets
Please note: Harvard University requires pre-employment reference and background screening
Harvard University Information Technology is unable to provide work authorization and/or visa sponsorship
This position has a 180-day orientation and review period

126

Business Operations for Production Management Resume Examples & Samples

Global standardization of Planview use and reporting
Global standardization of reporting and analytics supporting financial and labor planning and management
Establish scorecard objectives and targets. Track progress globally and regionally against performance targets, inclusive of contractual managed service commitments
Standardize and manage Production Management’s input into the CER process and provide or oversee production of regional commentary on monthly CER reporting
Manage the process to receive, rationalize, prioritize and satisfy the inflow of reporting requests
Prior development and or production support experience preferred
Previous experience with relational databases and reporting tools required
Experience with reporting tools such as Cognos, Business Objects required
Experience with programming languages such as SQL and Visual Basic preferred
Experience with GCT tools Planview, Service Now, TM1 preferred
Proven ability to translate data to information and present it in a compelling way via Power Point
Understanding of relational database design and principles
Strong interpersonal skills, including strong verbal, written communication skills and excellent listening skills are required
2+ years of IBM Cognos experience (Certification preferred)
In depth knowledge of ServiceNow
Proficiency in SQL and Microsoft VBA required to support existing automated reports
Basic statistical analysis
Data profiling and data quality experience
Ability to influence leadership in data driven decision making
Excellent skills in MS PowerPoint to provide executive level updates and presentations with ability to create crisp, concise messages and slides that explain complex problems
Bachelor’s degree or equivalent job experience required
Prior experience in financial services preferred
Ability to work and effectively communicate across business functions and within different levels of the organization
Broad overview Production Management functions, including MIS reporting, workforce management, technology, etc
Ability to work under pressure, self-reliant, reliable, well-organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary
Positive ‘can-do’ attitude
Self-starter, takes ownership and accountability for assigned work
Focused and determined in getting the job done right
Ability to identify and escalate risks and issues
Ability to identify, challenge and improve inefficiencies

127

Business Operations Manager, VP Resume Examples & Samples

Ensure that projects are completed on schedule and to budget
Responsible for developing project execution plans, obtaining and deploying appropriate resources, and coordinating the efforts of a variety of internal and external staff
Communicate with senior business managers across the bank
Study Operations Process and identify risks/inefficiencies
Develop procedures to mitigate identified risks/inefficiencies
Identify and implement system solutions to increase efficiency
Manage different projects to ensure timely and successful completion
Effective communication skills: oral, written, listening, and presentation
Software skills: Word, Excel and Access, VISIO and MS Project
Hands on experience of Trade Processing especially of Treasury businesses is a plus
Knowledge of statistical methods for analysis

128

Senior Business Operations Analyst Resume Examples & Samples

Quota setting and territory alignment; work with the Senior Sales Operations Manager and sales leadership to design, implement and monitor territory, account, and opportunity plans
Manage (or support management of) sales forecasting of productivity and eventually revenue; develop and implement metrics to monitor productivity and revenue performance
Responsible for creating, implementing, and monitoring infrastructure to enhance and support operation of the sales force, including sales reporting, sales analysis, and sales force alignment
Track, analyze and report sales operational metrics as a percentage of yearly/quarterly/monthly targets
Support the Senior Sales Operations manager with the annual planning process, helping Sales leadership understand their growth opportunity, and how to address it
Support the introduction of data driven decision making around investment (e.g., investment in additional sales resource, entry into new markets)
Work effectively with Senior Sales Operations Manager to ensure all deadlines are met and deliverables completed
Exhibit superior verbal and written communication skills with all levels of management and key business partners
Demonstrate the ability to take initiative, work with minimal daily direction, and prioritize time effectively to deliver accurate results in a timely manner
Perform ad-hoc financial analyses/reports and provide analytical support as needed. Identify other analytical or reporting requirements, and lead development of them
Min. 5 years of related experience with Bachelor’s degree; or 3 years and a Master’s degree, or equivalent work experience
1+ years of Excel Financial Modeling experience
Strong drive for results, ability to handle ambiguity and cross-functional team dynamics
Strong interpersonal skills with proven ability to influence others
Additional European languages are a plus

129

Manager, Provider Business Operations Resume Examples & Samples

Wear a variety of hats to develop, operationalize and streamline Flatiron’s new offerings to help our customers optimize their business operations
Ensure smooth implementation and support of these new offerings at our customers
Become the expert on this new offering, the primary liaison with our partners in this space, and the expert on our customer's workflow and use of this offering
Measure and refine key internal processes and external partner processes to deliver better solutions

130

Online Business Operations Manager Resume Examples & Samples

Learn as much as possible about the industry associated with your sites and utilize this information to drive decision making
Understand and develop strategies and activities to grow website traffic in a profitable manner
Develop key business requirements for feature development on the sites and work closely with designers and developers to implement
Identify relevant business models and work to build partnerships and relationships to grow revenues associated with the models
Track, analyze and understand the implications of all the sites’ associated metrics

131

Director of Business Operations Resume Examples & Samples

Helping to create the IT Strategy and Roadmap, in conjunction with the IT Leadership Team, to ensure that the needs and priorities of Valvoline’s Supply Chain, Manufacturing, R&D, EH&S, Finance, and Quality functions are being addressed and creating value for the business
Management oversight and successful delivery of programs/projects for delivering value-added technology capabilities across the Valvoline business
People management of individuals and teams across multiple geographic locations
Creation of value propositions for all technology initiatives deployed to help enable the Supply Chain, Manufacturing, R&D, EH&S, Finance, and Quality functions
Assisting and/or Leading Business Process Optimization initiatives to drive common processes and efficiencies across the Supply Chain, Manufacturing, R&D, EH&S, Finance, and Quality functions
Ability to effectively partner and communicate with business leaders across the Supply Chain, Manufacturing, R&D, EH&S, Finance, and Quality functions
Strong fiduciary management of projects, deliverables, and technology operations; and
Understanding of security and privacy needs on the supported platforms
At least 10 years of professional business experience, with a minimum of 7 years’ experience in applying information technology solutions to enables the business, with prior experience supporting two or more of the Supply Chain, Manufacturing, R&D, EH&S, Finance, and Quality functions preferred
Prior Business Process Re-Engineering/Optimization experience (e.g. Six Sigma, TQM, BPR, etc.)
At least 3 years (5+ preferred) of people management experience
Strong project management skills with a prior successful record of delivering large programs/projects
BA/BS in Computer Science, MIS, or Business (or equivalent work experience)
Prior experience in interfaces and connectivity with digital programs is not required but is a plus
Must have prior experience managing and deploying SAP software platforms
Must be willing to be located in Lexington, KY (relocation offered if needed)
Must be authorized to work in the US, no visa sponsorship will be provided

132

Business Operations Analyst Senior Resume Examples & Samples

Overall training program design and enhancement to ensure a consistent training strategy and model
Integration and coordination with required Compliance CCB-wide specific course requirements
Develop and deliver change related communications for the Credit Bureau Operations Organization
Assist with operational change impact assessments and procedure writing
Manage the day to day training function for operational changes
Develop and maintain online training delivery and assessments
Facilitate face to face training and train the trainers across multiple geographic locations
Ideally a background in training program design, development and delivery
Preferred - Knowledge of credit reporting processes and procedures
College degree in a business related field and commensurate work experience required
Self-motivated with a positive attitude, ability to multitask and consistently meet delivery dates
Strategic planning and fact/risk based solution development required
Highly organized in practice with demonstrated performance in follow-up and goal accomplishment
Experience working in a matrixed organizational environment
Excellent interpersonal skills and experience in project design and leadership
Strong written and verbal communication with the ability to present complex information
Solid PC / software knowledge, particularly PowerPoint
Ability to develop and facilitate training material
Must be able to prioritize and make decisions based on time constraints and risks
Ability to manage multiple projects and tasks simultaneously, across Credit Bureau Operational areas

133

Business Operations Mgr Resume Examples & Samples

Strong financial background, including accounting and pricing
Experience with EAC development and financial closing
Demonstrated understanding of business principles and practices
Strong written and verbal communication skills as well as interpersonal skills
Prior management/leadership experience

134

Director, Global Business Operations Resume Examples & Samples

Lead the global business process team responsible for risk and regulatory business processes and systems
Manage the relationship between Global Business Operations (GBO) and key stakeholders on in-scope risk and compliance business processes
Develop strategy for in-scope business process, definition of the process and requirements and business priorities
Provide thought leadership and practical experience while leading and leveraging a team of subject matter professionals
Recommend process and policy changes relating to in-scope processes for review by relevant owners
Collaborate with stakeholders on defined special projects and resolution of key issues that impact on or relate to in-scope risk and compliance business process
Minimum eight years of experience in the development of business processes within a professional services organization, supported by technology; Two years of client facing experience delivering audit, tax or advisory services
Understanding of engagement acceptance and risk management procedures along with their implementation to the organization
Requires excellent communication skills, analytical ability, strong judgment skills, strong supervisory skills, strong organizational skills, and the ability to work effectively with project team members, project sponsors, functional leaders, and senior management
Experience with multi-project management skills with experience in organizing, prioritizing, planning, and executing multiple significant-scale projects from definition through implementation, involving internal personnel and third-party contractors
Ability to work a minimum of three weeks a month at our Montvale NJ location; Flexibility to travel internationally and attend off-hours meetings as needed

135

Regional Business Operations Manager Resume Examples & Samples

Collaborates with key stakeholders and leaders to facilitate the success of operational plans and business programs, ensuring that the business and operations of the unit (i.e. CSAT, Quality, Budget, Performance, Capacity, etc.) are running on the specified cadence and delivering on commitments (meeting expected quality, timelines, customer satisfaction and results)
As a trusted advisor to the unit's leadership team and other functions, provides essential business operational support as well as acting as a sounding board for business issues, adding value to leadership discussions, operational discussions, etc
Facilitates and maintains the AOP process for the unit, including definition of strategy, objectives, detailed plans and KPIs and coordinating with different functions in the unit. Operationalizes budget challenges or changes and brings a high-level of financial acumen to ensure that the unit hits targets reliably within agreed upon variances
Interfaces between different functions in/across unit/s to identify and resolve significant and unique business issues, leveraging his/her understanding of strategic priorities. Extracts lessons learned. Provides an integrative view and analysis of various projects across units/ program(s), and raises areas of concern regarding possible deviations from projects'/ units' plans to help the unit's management team make effective and timely decisions
Leads the execution of various special projects/ task forces/ business improvement initiatives as requested by senior management. Represents the unit in organization-wide operations, projects and change management initiatives
Liaisons with different functions to ensure that there are uniform and streamlined processes in the unit. Supports leaders in identifying process improvements, introducing new/ best practices and driving operational activities to address efficiency and productivity issues. Drives and maintains cross-unit knowledge management and best use/ re-use of methodologies and tools
Compiles information and results from different sources and provides reports and analyses across a range of topics when required. Serves as the right hand of senior management, preparing appropriate briefings and status reports, planning and developing content and/or facilitating staff / management / offsite meetings and/ or other group-wide meetings as required
Ensures that there is adequate communication both between and among the various functions within the unit
Coaches and mentors both direct/ indirect reports, and attracts, develops and retains talent. Creates an engaging environment, sets and guides individual goals, performance objectives and growth opportunities of his/her team. Manages employee- company relations and related processes
Minimum of 8 years’ experience in project management/ finance / planning and control management
Managerial experience, understands leading others, being a mentor and leading by example
5-7 years of experience working in a fast-paced production oriented environment
Proven communicator, preferably across a global organization
Experienced leader who can be a true partner to our senior management, understanding that telling senior management what they want to hear is as important as professionally telling them what they don’t
Strong service orientation, proven experience in serving internal and external demanding customers

136

Senior Business Operations Analyst Resume Examples & Samples

Ensures policy compliance between Engineering, Customer Care, Marketing/Sales and third party vendor groups
Partners with team members and business leaders to develop and understand metrics
Design and implement requirements for product and operational improvements; work with teams on the design/development/implementation of new and improvements to, existing processes
Consults and advises internal and external leadership
Regular, consistent and punctual attendance
Generally requires 5-8 years of related experience
Analytical background with experience managing multiple projects simultaneously
Proven ability to work independently and engage cross-functional product and operations teams in matters of significance

137

Senior Business Operations Analyst Resume Examples & Samples

Maintaining a healthy relationship with existing customers while securing new customers
Providing sales and administrative support involving efficient handling of critical and confidential agreements
Preparing proposals, agreements, sales reports, and presentations
Bachelor’s degree in Sales or Marketing or equivalent experience
Proficient with Excel, PowerPoint, Word, and Outlook
Liaison with all other department members
Able to work in team and independently
Flexible to work in non-business hours
Ability to execute a wide variety of details that involve direct mail, email broadcast campaigns, outbound calls, marketing trade shows and events, customer communications and other sales and marketing tactics and on site property visits
Ability to develop lead generation plans with targets, measures and objective
Able to operate in different work conditions such as on-site, off site
Build excellent working relationship to attain goals
Be self-motivated, confident, energetic, and creative
Effectively communicate and make best use of interpersonal skills

138

Head of Business Operations Resume Examples & Samples

*|Exciting new role for an experienced manager with a back office operational experience|***
Experience, knowledge and understanding of the variety of customers served by a Governing body
Experience of leading and motivating staff in a Customer Service and/or Business Support and/or Operational environment
Experience of leading business operations in a complex stakeholder environment (clients, customers and politically motivated stakeholders)
Track record in service development and change that has contributed to positive outcomes for customers
Experience of managing the delivery of successful operations through others (that is at a strategic level supported by operational managers)
Experience of planning, delivering and effective performance management of services with the involvement of Clients, employees, customers and partners
Sound knowledge of and application of technology solutions to improve effectiveness of service delivery
Management Qualification
Led Business Service Improvement/Transformation projects
Change management experience in large scale, complex organisations such as local or central government

139

Associate Business Operations Resume Examples & Samples

Continuously learn all that is required to work closely with the Business Operations team in the areas of gift processing, and develop an in-depth understanding of our donor information system, (Andar)
Provide support for the analysis and reporting needs of both workplace campaign ambassadors and internal UWNYC staff for campaigns
Manage all phone and e-mail inquiries from donors and nonprofit organizations
Assist Sr. Associate, Operations in quarterly distributions of designated gifts and database modifications
Work with Resource Development in reviewing and validating campaign data for processing
Establish and maintain relationships with staff across all divisions and other parties to ensure internal and external customer satisfaction
Participate in proactive team efforts to achieve Business Operations departmental and company goals
Bachelor’s degree, with an interest in operations and learning about the back-end infrastructure of a nonprofit organization from the ground up
Must be highly organized, professional, and possess a donor-centric mentality with a high attention to detail
A team player who works well under pressure, initiative, and has excellent follow-through skills
Ability to manage multiple demands; results oriented and ability to work quickly and accurately
Must possess excellent interpersonal and customer service skills
Thorough knowledge and ability to manipulate excel reports based on specific criteria to meet financial audit standards
Strong computer aptitude skills utilizing Microsoft Office with an ability to easily learn new programs and procedures
Demonstrate excellent oral and written communication skills
Must maintain a high degree of professionalism, discretion and confidentiality at all times
In addition to the above, the ideal candidate will be an enthusiastic learner, someone who can adapt to quickly changing circumstances, and have a sense of humor

140

Mgr, Business Operations Mgmt Resume Examples & Samples

BS Mechanical, Electrical, or Industrial engineering or equivalent required
5+ years of operational management experience in a global organization required
5+ years of experience in high technology industry preferred
Excellent interpersonal skills with the ability to motivate, influence, manage and drive results within a complex organizational environment
Demonstrated ability to lead cross functional teams and meet programs objectives
Computer literate including MS Office suite (especially Excel), email, Windows, SAP
Experience with Hardware Configuration/Product Management preferred
Business Degree/MBA with an understanding of Financial statements preferred
Knowledge of semiconductor capital equipment a plus

141

Business Operations Internship Resume Examples & Samples

Managing and supporting customer accounts and supply requests
Understanding and analyzing Intel's customers sales strategies, market conditions, competition trends
Generating and reporting out on business indicators
Understanding Intel's current and future product roadmaps
Working with internal stakeholders to balance our supply versus customer demand
Identifying and implementing business improvements
Ability to engage with Customers in a clear, professional and responsive manner
Analytical & creative problem solving skills
Commercial business acumen
Ability to work well in a diverse/ virtual team environment
Ability to adapt quickly when faced with new situations and new people
Familiarity with Microsoft* Office*, in particular Excel* and PowerPoint* would be an added advantage

142

Senior Business Operations Analyst Resume Examples & Samples

Uses independent judgment to analyze a business unit to determine the business drivers and metrics for a variety of areas
Identifies and gathers relevant data for reporting business metrics for an organization
Develops and implements analysis, reports and metrics to represent business performance for an organization, especially in the areas of finance and the management of software and hardware maintenance
Analyzes business data, financial data and other reports to measure the performance of an organization
Helps to manage department financial information and related tracking of hardware and software maintenance budgets
Provides process definition (as-is and to-be), analysis and documentation
Selects and applies appropriate quality and process improvement methodologies to measurably improve operational effectiveness and efficiency
Develops solutions to a variety of problems of moderate scope and complexity using judgment within defined practices and procedures
Assesses information to identify the best solution from existing alternatives
Exchanges and interprets non-routine information and/or collaboration of work

143

Senior Business Operations Analyst Resume Examples & Samples

Assist with presentation of business results, financial analysis and interpretations to senior leadership
Perform ad hoc modeling and analysis of New Build financials, metrics and customer data to support business decisions and evaluation of new opportunities
Enhance, maintain, and distribute New Build KPI to senior leadership
Conduct financial analysis in new build capital spend to include
Bachelor’s degree or higher in Business (or relevant work experience)
1 year of work related experience with exposure to data analysis and financial modeling
Experience working in a team environment supporting budget/forecasting activities, long-range planning or ad hoc financial analysis preferred
Excellent analytical aptitude with a strong attention to detail
Ability to work in a multi-team environment, including strong interpersonal skills suitable for interacting with various departments and all levels of management
Ability to thrive in a highly quantitative, fast-paced environment with changing business needs
High degree of initiative, personal responsibility, and ownership
Advanced proficiency in Microsoft Excel & PowerPoint required
Ability to manipulate and analyze large amounts of raw data

144

Manager of Business Operations Resume Examples & Samples

Managing new launch execution processes and analysis in a highly dynamic environment
Managing cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes
Lead and manage teams within a fast-paced environment
Drive safety programs and compliance to safety regulations to ensure a safe work environment and promote a positive health and safety culture
Develop operational expertise on processes and activities, ensuring that best practice is shared within the network
Drive appropriate associate engagement programs for talent management and people development
A completed Bachelor’s Degree from an accredited university
Candidates must be flexible to work weekends and/or late nights regularly
Ability to organize and manage multiple tasks simultaneously
Ability to innovate and simplify current processes and practices
Degree in Engineering, Operations or related field is a plus
MBA/MS and work experience in dedicated project management highly desired
3+ years management experience in a manufacturing, production or distribution environment
Management of a minimum of 60 employees (including payroll, performance management, work-flow assignment)
Experience leading and interacting with cross-functional teams
Interest in long-term career development through assignments across the region

145

Global Business Operations Generalist Resume Examples & Samples

Review and approve divisional & employee expenses (and related activity) with respect to regulatory, client, internal audit and tax requirements – as well as Firm/Investment Management policies, processes and budgets
Perform quantitative data analyses using multiple, complex data sources; manipulate data and summarize into meaningful deliverables
Develop comprehensive presentation materials and monthly management reports
Provide support in developing, implementing and administering various policies and procedures
Develop content for a variety of Investment Management communication outlets and channels
Manage and execute select cross-functional projects
2-4 years of experience in Financial Services
Strong project management and relationship development/interpersonal skills
Highly process and detail oriented with strong analytical/problem solving skills
Superior presentation and communication skills, both written and verbal
Self-starter who is able to work and prioritize independently, proactively managing complex problems with limited guidance
Fluent in Microsoft Office applications (e.g., Excel data manipulation, advanced formulas, pivot tables; PowerPoint creation and editing of presentations)

146

Drexel R&D Business Operations & Portfolio Mgmt Co-op Depuy Synthes Resume Examples & Samples

Co-op will maintain active, regular communication and involvement with internal and external project team members
The Co-op will maintain the highest levels of professionalism, ethics and compliance at all times
Must be a team player, willingness to collaborate with cross-functional teams to constructively challenge and cooperatively make improvements
Proficiency in Microsoft Office suite is a must
Qualified candidates must be a current Drexel University student in good standing and enrolled in the Co-op program
We are looking for candidates pursuing a degree in Finance, Accounting, Business Analytics, Business and Engineering or related field
Students must be permanently authorized to work in the United States
Students must be able to provide their own transportation to and from the work site as public transportation is not readily available.Administration

147

Assistant Director of Business Operations Resume Examples & Samples

Bachelor’s degree in Business Administration, Accounting or Finance or related field, or equivalent combination of training and experience
Minimum of 3 to 5 years of business administration or accounting/finance related experience; demonstrated knowledge of accounting and HR related regulations and policies; Previous experience in higher education administration preferred
Excellent written and oral communication skills; teamwork skills; demonstrated analytical competencies; ability to successfully complete Oracle training
Ability to travel to various campus and off-campus locations
Ability to work independently; to work under pressure and manage competing priorities while meeting inflexible deadlines; to interact effectively with a wide-variety of situations and customers
Ability to integrate processes and procedures to support business functions and programs; skills that enable him/her to provide consultation and support to key financial and staff projects and initiatives

148

Associate, Business Operations Resume Examples & Samples

Bachelor's Degree (Finance, Accounting, Engineering and other technical degrees are a plus) and/or evidence of exceptional ability
Ability to work independently, detail-oriented, and execution focused
Highly collaborative, team oriented, and comfortable leading cross-functional projects

149

Manager of Business Operations Resume Examples & Samples

4 year Degree
6+ years of progressive operations experience, combined with a strong conceptual knowledge of the Medicare product suite and underlying knowledge of the CMS regulatory requirements
1+ year of experience managing large-scale strategic initiatives
1+ year of experience with process and project management, working with lean resources in order to meet key deliverables

150

Director of Business Operations Resume Examples & Samples

Lead North America demand planning and sales execution across all channels which includes carriers,
Bachelors Degree in Supply Chain, Engineering, Finance, or Business, +5 years of directly related experience
Working knowledge and experience with ERP systems (Oracle and or SAP)
Strong analytical skills and statistical knowledge with attention to detail
Demonstrated ability to independently operate in a dynamic environment¬
Ability to analyze and troubleshoot problems, recommend solutions, and take decisive action
Demonstrated ability to effectively communicate with senior management
MBA (Supply Chain Operations) from an accredited college or university
Supply Chain professional certify
Experience within a fast moving industry (Telecom / Consumer electronics preferred)

151

Specialist, Business Operations Resume Examples & Samples

25% - Set up and maintain an integrated program budget baseline (within the MPM System), program task assignment, earned value management process, and variance reporting
20% - Weekly downloading of project cost information from the Maestro (Oracle) System and updating internal program financial tracking metrics for internal team distribution. Support weekly program review of the information
20% - Analyze data to evaluate performance against baseline and financial trends
10% - Support program resource planning and forecasting in Hyperion system
10% - Review and approve program material requisitions
10% - Support development of program Estimates at Completion
5% - Provide a variety of special requests for financial analyses of program data

152

Associate Business Operations Resume Examples & Samples

Creates and maintains account and team workbooks to monitor the overall project health
Forecast Accuracy (align with real time project/account)
Contracts/WAFs
15 Day/New client process
Invoicing (billing milestones, invoice cancellation, regeneration, credits, etc)
Adding requisitions/PO
Collections
Deal Tools
Ad-hoc Activities and Reports
Work with ICA OPS team to generate the PIDs for Inter-agency projects

153

Intern, Business Operations Resume Examples & Samples

Assist global operational reviews to assess quarterly performance across regions and solutions
Leverage SAP software to provide additional insight and intelligence around sales data
Develop deeper level insights on regional sales performance for key stakeholders
Facilitate standardization of sales strategy and reporting across all six global regions
Innovate and conceptualize new reporting to foster actionable insight for supported businesses
Understand and summarize regional sales performance and forecast for executive audience
Collaborate with enterprise analytics teams to automate and scale reporting to other business areas
Provide an external perspective on the team’s activities to help drive the innovation agenda
Technology or Commerce related degree (Bachelor’s, Master’s, MBA)
The candidate must have a combination of technical and business expertise
They should be a team player, with a self-starter attitude and the ability to work with minimal direction
Good communication/writing and organization skills are important
The candidate should be able to synthesize and analyze large quantities of data, whilst showing a creative and pragmatic approach to problem solving
Above all, they should be passionate about technology and business
Can commit for an 8 months full time internship strating January 2017
Proficiency Microsoft Outlook / PowerPoint / Word
Expertise in Microsoft Excel
Desirable Skills
Minimum 6 months’ work experience in relevant practical internships or coop

154

Business Operations Resume Examples & Samples

Project tracking and updates working with Project Managers. This involves tracking project hours, working with and supporting PM’s on project forecasting
Role will entail working with multiple Project Managers and leveraging multiple project tracking systems (Oracle, Tenrox)
Individual will gain exposure to FICO’s portfolio of products in Oracle, Tenrox and OBIEE. Others as defined by leaders within the PS Global Practice Operations staff
Generate and distribute operational reports, as assigned
Monitor Error report associated to various data integration jobs; take or initiate corrective action as appropriate
Provide operational support to PS leaders and Project Managers, regarding: Project setup, budget and forecast, and closure activities this includes activities in both Tenrox and Oracle
Administrate Employee setup and permission changes
Monitor operational support request/ticket queue within ServiceNow; take action as appropriate
Perform various other operational assignments as defined by PS Global OPS leaders
Support RA’s as needed with project needs

155

Business Operations Manager Senior Resume Examples & Samples

Experience in preparing financial ad-hoc status reports
Experience creating reports in Excel and databases (e.g. Access)
Experience in on-line financial systems (e.g. Advantage)
Experience with a computerized maintenance management work order system (e.g. TMA)
Experience developing recharge rates
Experience using iLab, ABS and manual II billings

156

Senior Business Operations Analyst Resume Examples & Samples

Uses independent judgment to analyze a business unit to determine the business drivers and metrics
Develops and implements analysis, reports and metrics to represent business performance for an organization
Knowledge of SQL, data structures and ETL processes
Proficient in Microsoft Excel, PowerPoint and Word with the ability to visually represent data and reporting metrics in these formats
Must have the ability to create and maintain technical documentation
Basic knowledge of SQL, data structures and ETL processes as well as analytical, creative problem solving skills
Ability to partner with our Product Owners, Solution Consultants, Business and IT Partners and leadership team
Ability to provide meaningful reports that will help guide our implementation strategy and future needs such as infrastructure requirements

157

Senior Business Operations Analyst Resume Examples & Samples

Daily, weekly, and monthly analysis of Key Performance Metrics, identify trends and key performance drivers
Root cause analysis, communication, development of job aids all centered on ACS, NPS, customer feedback
Develop district level team leader and associate ranking based on Key Metrics
Travel required- 20% spending two days a month meeting with Director and District Facilitation Manager
Assist in Team Leader development, support Call Center Managers in BtR auditing and feedback to TL's and CCM's
Ensure accountability driven to associate level in every metric
Identify performance trends

158

Senior Business Operations Analyst Resume Examples & Samples

Draft, review, negotiate and finalize a variety of business contracts and correspondence. Prepare and assist in the processing of template agreements from initial drafting to finalization
Effectively negotiate contract terms; provide guidance and recommendation on contract terms to business team; work directly with external parties to identify alternative contract provisions to resolve differences between Baxter and external parties
Consistently exercise independent judgment to identify potential legal and/or business-related issues, including concerns related to operational risk, and seek guidance where appropriate
Provide legal support to assist in the processing direct and/or group purchasing organization off template agreements from initial drafting to finalization
Responsible to lead bids and agreements templates for the US Hospital and Renal
Provide accurate and efficient support to our customers and stakeholders, while creating profitable and quality agreements for Baxter
Ability to collaborate and work with individuals levels of the organization. Including Legal, Sales, and internal and external business associates
Communicate with Sales to understand customer needs and business opportunities
Provide operational support to Marketing in conjunction with the implementation of product launches and promotional pricing by creating agreement templates
Responsible for contributions to and/or creations of standard operating procedures and the maintenance of those procedures
Bachelor’ degree and a minimum of 4 years of experience or more in related field is required; Paralegal experience is a plus
Excellent verbal and written communication skills, interpersonal skills, and the ability to interact across all levels of the organization are critical
Must be a self-starter and ability to work proficiently with limited supervision
Candidate must have excellent organization skills, is focused on customer satisfaction and provides timely and accurate results
Individual must be able to prioritize multiple tasks and manage time efficiently
Proficient with usage and capabilities of Excel, Word, PowerPoint, Access, Brio, JDE & BAMS

159

Associate Business Operations Resume Examples & Samples

Work with UWNYC’s Resource Development staff and Business Operations team in establishing and maintaining relationship with our corporate partners in the technical setup of UWNYC’s workplace campaign giving platforms
Work closely with our pledge capture and payment processing vendor, ‘FrontStream’ in preparing campaign materials for our workplace giving campaigns. (ex. Site content changes, payment options, preparing donor data files, user acceptance testing, reporting setup, demo site functionality with corporate clients, etc.)
Responsible for processing employee pledge data from campaign giving platform and 3rd party processors, importing financial and non-financial donor data into Andar. Most importantly, analyze employee pledge/payment data received from companies, identify issues & problems and follow current processes to format or address issues upon import
Learns all that is required to work closely with the Business Operations team in the areas of gift processing, develop an in-depth understanding of our donor information system, (Andar); and, 3rd party gift processor platforms
Work with Resource Development in reviewing and validating workplace campaign and event data (ex. Gridiron Gala, Young Leaders Council & Women’s Leadership Council) for processing, reporting, and reconciling financial results
Support Business Operations team in quarterly distribution reconciliation with processing vendor; and communicate with corporate partners on payment submissions
Assist Senior Specialist, Business Operations in check and ACH processing (ex. deposits, chain of custody, etc.); and assist Senior Associate, Business Operations in monthly processing of credit card payments for pledges recorded in Andar in reconciling when issues arise
Establish and maintain relationships with staff across Resource Development, Marketing, Finance, and other parties to ensure internal and external customer satisfaction
Active participant in the Business Operations Team Organization Goals & Special Projects
Bachelor’s degree, with an interest in operations, finance, and comfort with data

160

Business Operations Temp Resume Examples & Samples

Accounts Payable Management
Client Invoice Creation
Billable Expense Tracking
Prior internship or full time experience in similar capacity
Good attention to detail, excellent spelling and grammar
Ability to manage multiple projects simultaneously and meet deadlines

161

Senior Business Operations Analyst Resume Examples & Samples

Work closely with and influence a team of people to understand their practice area and help them overcome operational pain points
Generate reports and interpret the results
Work with and maintain Excel worksheets and data
Communicate with senior department leaders on operational topics
Be able to identify and recommend solutions for most operational issues
Create and communicate meeting recaps and follow-up on action items
Create, communicate and maintain project plans and timelines
Open, revise and close projects through task management tool (STEP)
Report on project and portfolio health and status
Mentor and assist junior team members
Show enthusiasm and curiosity to ask questions and receive/ provide guidance from/ to other team members
Multi-task under tight deadlines
Work collaboratively with internal and external team members
Promote internal team communication and enhanced relationships
Maintain and support all company standards as specified within the Quality Management System
Support/ facilitate the mandatory adherence to ISO9001 requirements, processes and procedures
Strong Excel knowledge and interest is required
Data analysis and reporting insights
Developing leadership/strong self-management skills
Emerging people management skills
Knowledge in two or more channels or lines of business
Proactive; excellent attention to detail
Strong executional skills at the project/ program level, this includes medium and large sized projects
Strategic understanding and independent thinker
Strong knowledge of marketing industry trends and changes
Proficient software knowledge and skills including Microsoft Project, Word and Visio
Ability to maintain and foster good Client/Agency relationships
Bachelor's degree preferred in Business Administration, Organizational Management, Marketing, Advertising or related discipline, or equivalent combination of education and work experience
5-10 years of relevant business experience
Experience with managing multiple work streams
Automotive marketing experience preferred
Project/program management experience preferred

162

Senior Business Operations Analyst Resume Examples & Samples

Root cause analysis, communication, development of job aids all centered on ACS, NPS, Customer feedback
Assist in Team Leader development, support Call Center Managers in BtR auditing and feedback to Team Leaders and Call Center Managers
Identify Performance trends, ensure in line with accountability actions taken

163

Business Operations Assoc Resume Examples & Samples

Strong service orientation
Sound judgement and decision making
Ability to effectively partner with leaders, team members and internal/external clients and partners
Strong computer skills including Microsoft Outlook, Word, Excel and PowerPoint
Strong organizational and time management skills with attention to detail
Aptitude and willingness to learn new systems, software applications and tools
Familiarity with Ticketing and Ticketing systems (ATS or Galaxy)
Familiarity with Kana and/or Sales Force

164

EVP Business Operations Resume Examples & Samples

Strategy Formulation and Implementation
10+ years of experience in operations, preferably in retail or marketing services organization
5+ years experienced in field labor-driven organization of deep understanding of this business model
Experience managing P&L in excess of $50M
Demonstrated excellence and expertise in operations, finance, technology and administration
C-level interpersonal experience/communication skills
Ability to thrive in an extremely fast-paced, sales driven corporate environment
Comfortable with ambiguity
Hands-on management style
Collaborative work approach
Proactive thinker
Disciplined “completer”

165

Business Operations Analyst Senior Resume Examples & Samples

*Must be a US Citizen. This position is located at a facility that requires special access.***
4-6 years accounting or finance experience
Microsoft Office Suite skills; specifically Excel
Familiar with Contracts/Proposal processes and procedures
Familiar with Electronic Contracting Environment (ECE)
Strong organizational skills, attention to detail and quality are required

166

Global Head of Business Operations Resume Examples & Samples

Active member of the OBE Leadership Team and PTR Operations Steering Committee
Enable optimal performance, productivity and efficiencies across PTR through processes, practices, and other tools and resources
Drive continuous improvement efforts throughout the PTR organization
Responsible for identifying and recommending the required infrastructure, organizational design, roles and responsibilities, systems, other technologies and tools necessary for the Business Operations function to fully meet or exceed its goals and objectives. Provide budget oversight for global team
Hire, develop and oversee the work of your direct and indirect reports
Create an environment of strong team spirit, timely and effective communications, sense of urgency, high motivation and inspire teams to achieve goals in the immediate and longer-term
Develop/ensure clear roles and responsibilities across Business Operations and stakeholder groups, other resources, tools and expense budgets for the Business Operations team
Provide vision and strategic direction to global Business Operations team

167

Business Operations MBA Intern Resume Examples & Samples

Partner and effectively communicate with cross-functional business partners, set & manage expectations with stakeholders, facilitate & drive project meetings and become a trusted advisor at a team-level across projects
Raise accountability, escalate issues in a timely manner and resolve conflicts
Work on significant and unique issues, where analysis of situations or data requires an evaluation of intangibles
Responsible for achieving project objectives, while maintaining a strong sense of urgency

168

Infra Business / Operations Co-op / Intern Resume Examples & Samples

Undergraduate only with strong academic performance (GPA above 3.50 preferred)
Major in related Engineering disciplines such as Mechanical Engineering/ Aerospace Engineering/Industrial Engineering
Energetic, intelligent, driven candidates with a high level of integrity, who enjoy working towards common goals in a global team environment
Team player with strong interpersonal skills, capable of working within a globally diverse team

169

Senior Business Operations Analyst Resume Examples & Samples

Perform as a marketing operations analyst for the Marketing organization, ensuring day-to-day reporting and analysis of Akamai’s marketing business – primarily using Salesforce, Oracle and other systems
Ensure effective data management and reporting on key metrics for operations. Create reports and analyze data for patterns that indicate problems that need to be addressed or opportunities to investigate. Investigate root causes and work with Operations and Senior marketing Management to address them
Understand the processes involved - identify & troubleshoot key areas of improvement to maintain overall health of the marketing process. Identify and analyze any needs and trends requiring special attention
Work closely with internal customers to understand current and future business needs
Education: Bachelor's Degree required, Masters in Business Administration preferred
Overall Experience: 4-7 years of experience in operations – preferably marketing operations
Advanced user in Microsoft Excel and proficient other MS Office tools for managing data
Strong working knowledge on marketing automation tool - Marketo
Ability to interact effectively with a variety of diverse departments and personalities

170

Senior Business Operations Analyst Resume Examples & Samples

Gather requirements for, design and enhance Anaplan models to support annual and ongoing sales go-to-market processes such as forecasting and territory and quota setting
Understand and document business processes and user stories for end-users of Anaplan
Assist in maintenance and update of current Anaplan models throughout the year to accommodate changing business requirements
Assist in developing long term roadmap and project plans to increase adoption and scale of Anaplan by sales operations and business finance teams
Ensure data integrity and quality for all model reference and transactional data. Define and execute robust data governance and processes to ensure consistent data accuracy
Maintain strict management of system access, privileges, version control and overall system integrity
Create and maintain user dashboards within Anaplan
Work as part of cross functional architecture team to integrate Anaplan with other business processes and systems such as salesforce.com, Xactly Incent and Oracle BI (OBIEE)
Remain current with new functionality releases in SFDC and Anaplan and update current processes and models as appropriate to continuously leverage best practices
Provide process and Anaplan system training to end users as required
BA/BS degree in Finance, Accounting or MIS
2+ years of experience implementing Enterprise Performance Management and / or multi-dimensional financial modeling solutions such as Anaplan, Host Analytics, Hyperion, etc.; Anaplan experience strongly preferred
3+ years of work experience in a sales operations role or related field
Advanced Microsoft Excel skills including creation of financial models and developing pivot tables
Demonstrated knowledge of systems implementation methodologies – requirements gathering, design, build / test and deploy; experience working on projects using Agile methodology preferred
Must be highly organized and methodical in approach to data and information, customer focused, self-directed and innovative
Understands sales and sales operations business processes including territory planning, quota setting, and forecasting
Superb written and oral communication skills
Able to collaborate with internal clients and work effective across a wide range of constituencies
Shows a passion for business analytics, modeling and planning
Aptitude for quickly ramping up on new technology and processes
Proven track record of delivering projects on time and on budget while communicating with stakeholders

171

Business Operations Manager Senior Resume Examples & Samples

Evidence of a Bachelor’s degree in Accounting preferred
Experience managing multiple revenue and expense budgets to include staff planning and expense
Experience with preparing financial and administrative reports and analyzing and interpreting statistical, financial and management planning data for decision-making and strategic planning
Experience with supervising the work of subordinate personnel, which includes hiring, termination, discipline, performance evaluation, work planning, etc
Experience with preparing and/or coordinating the preparation of major operational and special budgets and preparing budget projection and analyses
Experience with developing proformas to support complex business models and long term capital planning
Experience preparing and analyzing corporate profit and loss statements

172

Executive Assistant, Business Operations Resume Examples & Samples

2-4 years of experience providing administrative support to multiple managers or executive level management
Intermediate proficiency with Microsoft Office Applications: Excel, Word, PowerPoint, etc
2 years of experience preparing budget information, processing invoices, calculating expenses

173

International Business Operations Manager Resume Examples & Samples

Develop project plans to ramp up Sector program operations in the 6 focus countries
Partner with Sectors and Corporate Functions to execute program ramp-up plans in focus countries
Embed with key Sector programs to achieve steady state operations for new program operations in focus countries
Facilitate development of required in-country maturity (planning and execution) across all Corporate Functions in each of the 6 focus countries
Implement a metrics program to measure effectiveness of Corporate Functions in delivering on their responsibilities within the new operational model
Coordinate and lead workshops and information sessions across the Sectors, Corporate Functions and Country Teams to ensure common understanding of roles and responsibilities and authorities
Bachelor's degree in business or engineering with 10 years of relevant experience; 8 years with a master's degree
10 -12 years of work experience in medium to large sized corporation
Management level experience leading cross-functional teams
Aerospace and defense program management experience -- leading/managing/facilitating execution of significant and successful programs for government customers
Understanding of typical corporate functional operations (finance, human resources, business development, IT, etc)
In-depth knowledge of Northrop Grumman Sector program delivery and Corporate Function operations
In-depth knowledge of Northrop Grumman products and services
Experience leading or helping to lead major transformation/change efforts

174

Senior Business Operations Analyst Resume Examples & Samples

Analyze company-wide operations, including performance and productivity data, error rates and their root causes
Interpret results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining independently
Analyze reports to identify operational issues throughout all departments
Conduct ad hoc analyses on various departments and branches
Design, develop, implement and maintain business solutions and recommendations to improve performance
Manage operational process improvement projects
Maintain and publish standard reports for executive operations
Maintain databases and develop weekly / monthly metrics reports
Provide tutoring and mentoring to junior analysts

175

Business Operations Quality Lead Eurotherm Resume Examples & Samples

Ensure business management system processes, procedures and practices are effectively developed, deployed, assigned and governed in accordance with business needs
Develop a globally recognized, interactive, organic, self-managing electronic business management system (eBMS) that enables process centralization, standardization, interaction and communication
Optimize business processes with Functional Leads to aid continuous improvement
Develop and deploy key business operations metrics, service levels and benchmarking initiatives to continuously improve operational performance
Achieve agreed deliverables and milestones
Report and investigate business operations quality related incidents
Investigate and report on business operations 'special case' product and process issues
Participate and where requested, coordinate business operations quality issues with root cause diagnosis, and information leading to appropriate corrective / preventive action
Participate, and represent the Quality Department for pFMEA and Risk Assessment activities
Ensure ongoing compliance of the global Integrated Business Management System to comply with designated regulatory requirements and certifications
Support departmental policies, procedural objectives and requirements
Work in conjunction with Global Quality Leads and Managers to ensure an integrated approach to providing value adding ‘best in class’ solutions
Interact with Quality professionals across the corporation to share best practice and synergies
Manage the business internal audit program and coordination of external customer assessments
Prepare and submit monthly Business Operations Quality metrics and report
Assist the Management teams as requested
Perform Level 2 Safety Tours as required
Able to demonstrate excellent Quality Management competencies
Professional experience in a business operations environment
Relevant Business Management System process engineering experience
ISO 9001 and/or TickITplus certified auditor and management representative experience desirable
Degree / HND in a relevant discipline
Equivalent of ‘Lean’ or 6 Sigma Green Belt training desirable
Demonstrated, effective leadership, change management and communications skills
Quality engineering experience in a regulated industry desirable
Demonstrated experience of implementing an electronic information management system
Demonstrated effectiveness with driving others and themselves through personal enthusiasm, imagination and innovation
Demonstrated ability to consistently deliver against agreed objectives, goals & performance metrics

176

Professional Services Business Operations Partner Resume Examples & Samples

Manage and direct team of 5-6 direct reports (25+ in total group)
Manage sub-contractor costs and payments against statement of work; Manage charges to/from other NCR offices
Follow contracts to ensure that all revenues due to PS are received, maximize PS revenue
Track project costs, revenues, and target margins
Financial/Business Management of PS practice using data analytics and KPIs
Manage and Direct Revenue forecast through proactive Project Progress & Milestone Reviews
Analyze practice profitability drivers, recommend and implement improvement plans
Serve as Subject Matter Expert for Professional Services Automation tool
Set up projects in PSA; Create project budgets and amend where necessary
Set up new employees in PSA and provide training on the system
Closing projects and engagements when complete
Drive Improvements in the operations of the PS business
Target activities to improve productivity and profitability of PS consultants in the field practices through performance analysis
Report on a core set of financial, operational, and people-related metrics for multiple levels of PS practices (global, regional, field)
Analyze PS business and evaluate metrics, identify opportunities and actions for improvement; Conduct monthly Region reviews

177

Business Operations Cost Estimator Resume Examples & Samples

Providing continuous maintenance, improvements, and enhancements to the current Life Cycle Cost Model (LCCM) to ensure that all changes, including the addition of new projects, tasks, and functionality, are incorporated such that the LCCM accurately represents the entirety of the program effort
Using the LCCM, and other cost estimating resources, to develop all forms of cost estimates to include, but not be limited to: Life Cycle Cost Estimates, Independent Government Cost Estimates, individual project estimates, and other ad hoc estimates as required
Providing life cycle cost support for the Project Management Office’s (PMO’s) task order award process, budgetary cycle inputs, investment decisions, and other program products; and requirements to provide cost information to Congress, OMB, and others
Participating in program meetings and technical interchanges to remain current with program requirements
Thoroughly developing and documenting all estimates in accordance with HQ DHS and Government Accountability Office (GAO) Cost Assessment Guide standards in order to facilitate Government review, third party replication and validation, and future updates or enhancements
Participating in the review and reconciliation of prime integrator and other program contractor estimates
Presenting results of estimating support in a variety of formats such as oral presentations, narrative reports, and briefing charts
8-10 years of related experience
Bachelor’s Degree in related field such as Business Administration, Economics, Information Technology and/or related Engineering Discipline, Financial Management, Management
Experience equivalent to a PMI PMP or Defense Acquisition University (DAU) Level II or III Program Manager Certification (Actual PMP or DAU certification HIGHLY desired)
This position requires demonstrated initiative, sound judgment, effective decision-making, the ability to plan and organize work, and excellent oral and written communication skills
Requires a detail-oriented self-starter experienced in supporting senior Government leaders and other technical/business professionals
Advanced skills in Microsoft Word, Outlook, Excel, Access, PowerPoint, Project and SharePoint are required. Schedule risk assessment software experience is also desired
Superior customer interface at senior levels of management with excellent oral and written communication skills are critical

178

Business Operations Systems Analyst Resume Examples & Samples

Integrates new partners into our ‘Steady State’ environments (overview of Operational Processes and introductions to various teams)
Extends and evolves framework for partner governance (eg: cross-partner reporting)
Acts as the ‘go to person’ for connecting vendor resources with production issues and questions to the right processes and ABC teams
Escalates partner concerns questions and issues to various IBS teams as needed ( eg: Knowledge Transfer contacts; Issue resolution; Process requirements/expectations)
Address and reduces adoption issues to ensure partner performance meets expectations
Leads error handling implementation activities
Works with all involved teams (Operations Services Basis Interfaces Process Teams) and ensures a consolidated view of the various error handling components being addressed
Provides project management support (issue management action item tracking status reporting)
Handles oversights and continuous improvement of SAP Operations Manual
Works with ABC Process owners to ensure process documents are maintained and enhanced as processes mature
Works with ABC Process owners to develop appropriate metrics for each process (management and improvement metrics)
Participates in discussions re: development of long term IBS Partner Strategy
Leads other Partner-related initiatives as needed and to be defined
Knowledge and understanding of business principles processes and technology
Good customer service skills and ability to interact with all levels of associates

179

Business / Operations Spec Resume Examples & Samples

Collections/RM experience
Loss Mit/Underwriting Experience　
Experience conducting Testing　
Root Cause Analysis　
Experience with conducting/creating training material

180

Business Operations Resume Examples & Samples

Bachelor's Degree (BA/BS) or equivalent from four year college or university plus a minimum of five years related work experience to include budgeting, finance, contract review and or business analytics; or equivalent combination of education and experience
Previous Manager or Supervisor related experience preferred
Commercial Real Estate or other professional services experience strongly preferred
Real Estate license a plus

181

Business Operations Professional Resume Examples & Samples

Provide support on ‘how to’ and ‘access rights’ questions from the business
Provide support to help understanding reports and numbers provided through IPPF or produced by the support team itself
Support end-users that encounter problems with the tool
Collect and document change requests from the end-user community
IOT communication to all end users regarding updates, problems in the tool or changes in usage guidelines or reports
Support the organization by handling the configuration of the tooling, like account definition and configuration, tooling configuration (eg set alerts, applicable functions etc) which may be IMT/brand specific
Develop (standardized) reports that are used in the management system, maintain report publication portal (eg through ‘Connections Files’, ‘Box’, ‘Cognos’, etc)
Monitor/Execute report publication in a fixed periodic cycle, maintain excellent report quality standards
Provide support by entering forecast numbers for account teams/project managers
Chase Account teams/project managers to enter a forecast or improve forecast quality
Answer questions to explain the business results as provided in the various reports (in other words, team understand WHAT is reported here, but will not make an analysis of the numbers in the report)
Develop/Produce Account specific reports (supposed to be delivered through IPPF tooling itself)

182

Manager, Partner Business Operations Resume Examples & Samples

Develop and implement operations analytics and reporting/BI roadmap plans to meet business goals of the Partner Operations, Partner Go-to-Market and Programs, and Sales Operations teams
Play integral role in strategic planning process; ensure integration with other plans in the organization
Understand Partner Sales and Program processes well enough to provide a quality assurance check of reporting deliverables and apply best practices and solutions across functions
Conduct / attend regularly scheduled meetings with key managers of the business for the purpose of reviewing progress as well as identifying new project needs
Manage implementation of all operations analytics projects for the Global Partner Operations Team from concept through completion
Build annual projects calendar and adapt as needed to address business needs
Acts as primary liaison between Partner Operations and our third party Channel Data Management (CDM) vendor
Develop the financial model(s) that identify the impact of the programs to VMware and Partners
Identify the infrastructure necessary to support the business requirements
Develop the launch plan and timeline necessary to implement globally
Develop metrics and track back to the business requirements of the project deployment
Manage the sales team and channel partner feedback on the program once launched and effectively implement a roadmap of change that maps to the VMware business requirements
Develop prototypes and drive the requirements of the systems and tools necessary to support channel partner programs and business operations initiatives, including partner profiling, partner capacity planning and partner joint business planning
Provide analytics support as needed to the Business Intelligence team
Consult with product marketing managers, finance, executives, and sales, to help identify, design, and implement the business processes necessary to implement a successful set of channel partner incentive for VMware globally

183

Project Coord / Business Operations Resume Examples & Samples

Collects, compiles, and maintains data and performs analytical reviews, research and other related duties
Provides primary support to leadership and assists in managing a variety of projects
Assists in the preparation of presentations
Displays working knowledge of the business operations of the department

184

Senior Business Operations Analyst Resume Examples & Samples

Manages marketing budget and monitors spend across multiple projects
Mobile First support including feature roadmapping, retrospectivefs for 7+ teams, & reporting workstreams
Total Experience team planning and operations lead (weekly status reports & agendas). This includes coordinating team updates and providing weekly progress updates for Mobile First workstream
Coordinator of creative campaign materials & key stakeholder to review materials for content accuracy / messaging (GTM activities)

185

Business Operations Analyst Senior Resume Examples & Samples

Works closely with the business understand existing processes and controls and use this knowledge to help assess regulatory impacts
Partner across CRE O&C to identify issue root cause, develop action plans and provide recommendations to remediate processes/controls
Support efforts required to complete annual regulatory risk assessments and respond to audits, testing and exams
Represent CRE O&C on key projects and initiatives
Partner with Legal, Compliance, Controls, Regulatory Operations and Corporate Fair Lending on key activities and analysis efforts
Lead ongoing efforts tied to functions such as Risk Events (RED) and Sworn Document
Develop materials in Visio and PowerPoint
Financial Services and/or Public Accounting experience with an emphasis on risk, controls, and regulatory matters
Knowledge/background of internal control principles, operational risk management, audit, compliance, or operations is preferred
Collaborative team player able to develop meaningful and effective working relationships
Demonstrated ability to manage expectations, to manage time, to achieve deadlines and to deliver quality results
Ability to remain flexible and productive through shifting priorities and deadlines
Strong analytical and creative thinking skills
Very high level of professionalism and sense of urgency
Intermediate to advanced user level of current versions of the following systems: Microsoft Word, Excel (pivot table, vlookup), Visio, PowerPoint and SharePoint

186

Senior Business Operations Analyst Resume Examples & Samples

Define and design CMB service delivery experience, with focus on Broadband and Voice products
Responsible for end-to-end experience, including customer, sales and tech support experiences
Detailed process definition and documentation covering all facets of customer delivery – Learn, Buy, Get, Use, Pay & Support

187

Data Analyst, Global Business Operations Resume Examples & Samples

Creates, updates, and publishes reports and presentations and other analysis, as assigned
Assists in recognizing trends in data by working with cross-functional teams
Communicates appropriate information to key stakeholders and provides timely issue resolution - becomes a trusted and valued resource to the organization
Excellent computer skills; strong knowledge of Excel
Strong analytical, quantitative, written and interpersonal skills
Reliability, diligence and excellent organization skills with a strong attention to detail
Ability to deliver thoughtful, accurate and timely work product
Desire to learn new computer-based tools and platforms
Willingness to collaborate in a matrix organization structure
Education / Certifications / Experience
MS EXCEL knowledge a plus
Bachelor’s degree and or 1-2 years in relevant field preferred

188

Business / Operations Analyst Resume Examples & Samples

Enterprise & International Applications
Retail Applications
Innovation & Technology

189

Business Operations Resume Examples & Samples

Ensure compliance of sales deals with any relevant company policies, procedures and processes or other requirements (e.g.Government specifications). Manage the approval process for sales transaction in the Software AG Deal Desk
Assist and advise Sales with product configurations and pricing proposals
Draft, review and administer any documentation required for sales transactions and their approval
Act as first line support to the sales on revenue recognition or contractual matters relating to sales transactions, act as liaison to Finance and Legal Departments on those transactions
Provide interpretation and analysis of existing customer contractual documents where required
Interact with all internal business partners required in the execution and closure of sales transactions. E.g. Commercial Director, Finance, Technology Alliances, Partner Managers, Product Managers, HQ functions
Ensure fiduciary responsibility to Software AG
Other duties as may be assigned in relation to the Deal Desk Group
Experience of software licensing and contracting
Experience of Software & Maintenance revenue recognition criteria
Knowledge of Software AG products or other similar portfolio
Some experience in a Sales, Contract or Deal Desk environment
Strong PC skills with Microsoft Office products
Strong problem-solving skills. Excellent verbal and written communication skills. Ability to multi-task and work under pressure, meet deadlines and able to work independently. Good presentation skills and ability and confidence to interact with both internal and potentially external customers. Ability to act with tact and discretion and a sense of humor. Must be responsible and able to handle confidential information
Competitive salary
Work with great team
Great location
Generous benefits package including Pension, Childcare Vouchers and Comprehensive Medical Insurance

190

Head of Business Operations Resume Examples & Samples

Management of a fleet
Responsible for the day-to-day corporate and internal delivery operations
Drive continuous operational improvement
Creating robust plans and reporting for the delivery and optimisation of key strategic projects
Build and maintain strong relationships with key internal stakeholders and external strategic partners
Responsible for forecasting and scheduling the correct number of riders per week
Communication across a wide range of cultures, religions and backgrounds
Delegate responsibilities appropriately & empower your team members to deliver the best results
Identify, analyze and respond to failure risk so that it will decrease the chance of a risk’s occurrence and/or its impact on the customer experience

191

Director of Business Operations Resume Examples & Samples

12 plus years Program Control/Program Financial experience in a federal government contracting environment with at least 5 years of managerial experience
Bachelors Degree in related discipline
Advanced working knowledge of Costpoint, TM1 and Cognos
US citizenship and ability to meet federal government background check requirements
Strong accounting background to include month-end closing
Experience in Program Finance & Analysis
Working knowledge of rates and service centers
Proven experience in analyzing financial data as well as financial reporting and forecasting
Experience with pricing contracts and new business bids
Experience with developing financial models including EACs and ad-hoc analysis
Proven partnering with multiple organizations to include strong background in supporting Program Management and cross-functional teams
Must be willing to travel as necessary. The primary work location will be in Reston, VA with a requirement for infrequent travel to Columbia, MD and Beltsville, MD; additional travel may be required to other locations

192

VP, Business Operations Resume Examples & Samples

Strategic Pricing and Margin Achievement
Bachelor’s Degree in computer science, engineering or equivalent discipline
M.S. or MBA degree preferred
Track record of working effectively with product managers, sales teams, customers, partners. Must demonstrate passion, drive and commitment to overcome challenges and achieve excellent results
Must possess a high passion for energy conservation
Possess a high energy level, strong worth ethic and passion for company mission, vision and values
Must possess proven problem-solving skills and the ability to work in diverse and matrixed organizations
Ability to work closely with utility leaders and gain an understanding of the utility MTP is a must
10 years’ experience in Sales Management, Operations Management, or associated line management roles
Proven experience leading, managing, developing and mentoring people is required
Track record of managing a quickly evolving business, with international reach and complexity
Strong leadership skills in working in a matrix organization
Experience in strategic partnerships, business development and program delivery experience preferred

193

Business Operations Mgr Resume Examples & Samples

Demonstrated financial management knowledge
Demonstrated attention to detail and the accuracy, timeliness, reliability, and usefulness of financial information
Proficiency in industry standards and/or regulatory requirements

194

Senior Business Operations Analyst Resume Examples & Samples

Manage the end-to-end business operations activities of numerous OpenText Professional Services territories
Responsible for supporting the entire project lifecycle and in particular the presales phase, quoting/booking, billing and the overall project accounting
Act as business advisor to the territory leads, and prepare and review a variety of complex financial/operational reports to support the forecasting/planning process and tracking the performance of these territories against strategic and tactical objectives
Develop reporting requirements to resolve a variety of business-related problems; develop reports and data requirements to optimize analysis capability; improve reporting and analytics processes and tools as necessary; work with IT or relevant business communities to recommend improvements to systems and reports
Conduct trend/root cause analysis. Documents business case analysis and translates business requirements into process/functional design/system solutions
Manage projects through completion including project tracking, monitoring, reporting, and administration. Ensure standard portfolio processes are met
Evaluate business process implications of system requirements and make appropriate redesign recommendations. Provide strategic technical insight with respect to each functional area and share expertise on concerns with integrating with other current systems
Collaborate with project manager(s) to drive the integrity and completeness of functional area projects, programs and solutions. Perform Total Cost of Ownership (TCO), Return On Investment (ROI), and/or Net Present Value (NPV) and other relevant financial analysis
Communicate project status by publishing high quality project reports and presentations
Assist with the development of project plans including the creation of detailed work plans and timelines using project management tools

195

Business Operations Analyst Senior Resume Examples & Samples

Supports project managers in the operational aspects of ongoing projects
Assists project managers meet productivity, quality, and client-satisfaction goals and objectives.Serves as liaison between project manager and internal departments to execute project financial and contractual changes
Facilitates project reviews of budgets, schedules, and finalizes status reports for delivery to our Client
Experience with Microsoft Project, Office, Windows OS and the Internet
Ability to manage multiple activities and tasks under time constraints

196

Senior Business Operations Analyst Resume Examples & Samples

Process vendor contracts for Lexington Site Engineering (Maintenance & Engineering technical services) ensuring quality products and services are meeting or exceeding contractual obligations and delivery
Perform continuous evaluation of vendor’s technical capabilities and establish the appropriate level of GMP service agreements
Development and validation of Master Service Agreements and Statements of Work in conjunction with Compliance, Legal & Procurement functions
Prepare monthly analysis of operational expenses against prior year and budget, providing explanations and business solutions to help mitigate risks
Provide reporting & business planning support for key business cycles (month-end, forecast, long range plan, budget, Headcount, etc.)
Consolidate and analyze detailed data and deliver clear & concise communication of key business drivers
Accrual management support and reporting – PO requisition creation, web cycle invoice management/approval, month end accrual manager, accrual manager reporting
25%: Responsible for consolidation, validation and analysis of regular data system feeds to populate monthly presentations. Maintain and update reporting presentations for internal reporting and Corporate FP&A
25%: Perform monthly Accrual / PO processes and invoice / Webcycle reconciliations for Lexington Site Engineering customers
25%: Responsible for managing outside service providers, ensuring performance meets term of contract and GMP practices. Manage Supplier Evaluation and Qualification program
20%: Create vendor Master Service Agreements (MSA) and Statements of Work (SOW) in conjunction with Compliance, Legal & Procurement functions
5%: Create, review and update business operations processes and procedures; other projects as requested

197

Senior Business Operations Analyst Resume Examples & Samples

Utilize AMTS, MetLife, HR, and VZWeb for case management/status; keep current on attendance related systems, reporting and analysis tools, programs, local CBA
Analyze COGNOS data/output to evaluate attendance performance and identify opportunities for measurable action and acknowledgement
Proactively manage/monitor, disability Workman’s Comp, and ADA cases throughout the case lifecycle, utilizing available resources; administer/apply discipline/retrogression
Utilize Medically Restricted Policy (Mid Atlantic), Handle attendance related grievances
Initiate Fraud Case Summary’s and Suspicious Patterns of Absences (SPOA)
Recognize and address internal/external factors that drive/influence absence
Meet monthly/quarterly with associates and/or groups to communicate attendance issues/performance scorecards
Build strong, positive relationships with peers and associates
Communicate/post results; highlight improvement trends
Promote employee and workplace wellness through information sharing (EAP, ACFC, Health Fairs, etc.)
Maintain clean, healthy, ergonomically correct workplace; work with local Real Estate, cleaning services as necessary
Support Attendance Network attendance-related messaging
Establish local/regional recognition plan in compliance with Corporate Absence Management
Participate on National Sales attendance conference calls
Preparations of 3 Year Summaries for termination cases to present and review with the Absence Review Team
Attend business unit training sessions
Coordinate/Conduct home visits if applicable
Read/research attendance/absence health/wellness articles, websites; keep current on business issues

198

Mgr Business Operations Resume Examples & Samples

Bachelor’s degree in business, engineering, or similar technical field plus 10 years of relevant business development or project management experience
Knowledge of BAP and business development processes
Budget management
Candidate must possess the ability to build and manage business development teams, particularly through influential leadership
A results driven attitude and a proven capability of working in a collaborative environment across distributed locations and organizations
Experience with military communications programs
Masters in Business,
Experience in capture / proposal management and/or strategic planning

199

Senior Manager, NA Business Operations Resume Examples & Samples

BS required, MS/MBA preferred
5+ years professional experience in business strategy, business insights, strategy consulting or investment banking / finance
Prior Go-To-Market (or product introduction) experience
Strong structured problem solving skills
Executive-level presentation and communication skills
Fun, tenacious and “can-do” individual who can thrive in a fast-paced, energetic team environment

200

VP Business Operations & Business Continuity Resume Examples & Samples

Develop and lead a high performing team that advises the firm’s business units on the overall management and performance of their BCP, with a focus in regulatory compliance, business continuity best practices and continuous improvement, risk and governance, management reporting and audit compliance
Provide tactical and strategic planning and direction for the Business Continuity team
Continually govern through the Business Continuity Program policy, scope, goals, and objectives
Ensure organizational compliance with industry standards and regulatory requirements
Provide direct support to all business units on all aspects of business continuity planning, including but not limited to business impact analysis, recovery plan development/enhancements, and compliance standards, definition of critical functions, plan testing, and recovery strategies and options
Ensure all Business Continuity Coordinators are adequately trained to fulfill their responsibilities and that they are familiar with the relevant provisions of the Business Continuity plans. Provide access/training to client standard business Continuity tools (BIA, planning, and emergency notification systems)
Work with operations regarding disaster recovery/business continuity needs and ensure integration of concepts/design for existing/new hardware, software, applications, and processes critical to services. Verify services are in alignment with Business expectations
Assist in the development of disaster recovery/business continuity validation criteria, methods and procedures. Assists with the scheduling, coordinating and reviewing all data recovery/business process simulations to assure that the existing plan will achieve the defined recovery time objectives and minimize disruptions to business. Recommends appropriate changes as needed
Function as a business continuity coordinator during a crisis and maintain contact with outside business continuity professional organizations and local/regional emergency response groups that participate in business continuity, disaster recovery, and emergency management
Coordinates audit and regulatory inquiries and external vendor activities to help represent the Company from a business continuity and crisis management perspective
Participates in leading industry forums and consortiums to represent business interests and set standards/practices
Develops and implements business continuity and crisis management standards, processes and procedures, and guidelines for the enterprise
Ensures and monitors business continuity compliance with industry and government rules and regulations
Coordinates with technology and business groups to assess, implement and monitor IT-related security risks/hazards
Reports business continuity performance against established recovery metrics
Creates a business continuity and crisis management awareness program to ensure staff members across the organization understand the importance of business continuity to our resilience
Ensures the successful delivery of critical business continuity and crisis management initiatives
BA/BS or MS in computer science, information systems management, business administration, or information risk related disciplines
5+ years of experience in running a business continuity and crisis management program
5+ years of experience in strategic planning, budgeting, and allocation
5+ years of experience with regulatory compliance and business continuity frameworks (e.g., IS022301, NIST 800-53, SOX, BASEL, etc.)
10+ years of relevant work experience, including consulting and general industry experience
Knowledge of all Microsoft Office Tools
Experience in business continuity software programs such as Archer, RPX, VOLO, or others
Certifications in Business Continuity a plus (e.g. CBCP, MBCP, MABR, CBRM)

201

Senior Business Operations Analyst Resume Examples & Samples

Administers required department plans / policies
Writes and assists in business planning focused on strategic organizational initiatives. F: daily/T: 1 to 2 hours
Coordinates the development, implementation, and evaluation of processes that support increased quality, decreased cost, and improved service. F: daily/T: based on project specific
Coordinates the preparation of financial forecasts, budgets, and related analysis of variances to actual results. F: daily/T: 1 to 2 hours
Provide analytical & consultative support to Leaders through the evaluation & understanding of how financial information is integrated into the daily operations of the organization and service lines. F: daily/T: 1 to 2 hours
Establishes, reviews and manages any required fees, fee schedules, contracts and vendor agreements
Provides for the ongoing delivery and support of quality patient care by facilitating appropriate business and strategic planning techniques and practices by partnering with the leadership team in the development of all phases of strategic planning for the service area
Ensures attainment of any required departmental credentials, licenses, and plan/professional documentation. F: daily/T: 1 to 2 hours
Ensures timely and accurate payments to vendors and providers in accordance with applicable department plan(s). F: monthly/T: 1 hour
Establishes, reviews, and manages any required fees, fee schedules, contracts, and vendor agreements. F: daily/T: 1 to 2 hours
Provides for the ongoing delivery & support of quality patient care by facilitating business & strategic planning techniques and practices by partnering with Leaders in the development planning. F: daily/T: 1 to 2 hours
Serves as liaison to ensure communications are maintained effectively between administrative support departments and all entities of the organization. F: daily/T: 1 to 2 hours
Supports activities associated with applicable department contract negotiations, as necessary
Master's degree in Business Administration preferred
Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and execute projects to completion
Strong knowledge of Lawson system software and EPSi preferred
Able to travel to between locations
Depth of knowledge of utilization and efficiency of service areas including manpower planning, staffing ratios, and benchmarking
Proficiency in Microsoft Excel, Word, Access, and PowerPoint
Knowledge of grants and restricted fund management
Knowledge of procurement and supply chain processes; competent expense management of supplies and equipment
Physician and vendor relations experience preferred
Problem-solving skills and conflict resolution skills
Skilled in financial analysis and management
Understanding of state and federal regulatory guidelines relevant to the applicable service area
Working knowledge of information systems, including experience in clinical EMR's for clinical service areas

202

Senior Business Operations Analyst Resume Examples & Samples

Autonomy:Ability to be highly productive with minimal oversight on a day-to-day basis. Capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations. Knows that done is better than perfect and continual iteration is important
Structured thinking:Ability to distill complex issues into structured frameworks and concrete action plans to facilitate alignment on key strategic decisions among various stakeholders and identify the 80/20 opportunities to reach insightful, actionable answers without boiling the ocean with analysis overload
Company first, positive attitude:Must be motivated to work hard in a fast-paced environment; egos are not welcome
Multi-tasking prioritization expertise:Experience (and preferably an enjoyment of) balancing numerous different priorities and demands
First-hand use of BI & Visualization tools such as: GoodData, Looker, Tableau, R Shiny, Qlik, Wave
Working knowledge of SQL and similar languages to both extract data and to work with the Data Architect to design the data models
Expert mastery of model building within Excel
Genuine excitement and passion for developing and analyzing large, complex data sets and converting them into the information/insights that drive business decisions at all levels of the organization
Minimum of 5 years of relevant experience developing algorithms and predictive models to solve business problems ( segmentation, pipeline management, user engagement, web analytics, campaign attribution, funnel, and ROI)

203

Repairs Business Operations Resume Examples & Samples

Educated to University degree level in Engineering
At least 3 years of experience in MRO and Component Repairs
English and Spanish: negotiation level

204

Senior Mgr Business Operations Resume Examples & Samples

Lead the resource management and long range planning processes by providing direction, guidance, and performance data to the Site Vice President and the Senior Management Team to ensure Business Plan and Financial goals are achieved
Provide direction and guidance to the site management team to develop annual Budgets and a Business Plan that supports Exelon Nuclear’ s Strategic Direction and goals
Provide weekly and monthly Business Plan Performance Reports and Budget Performance reports to the Site management team and Exelon Nuclear to ensure the site meets budget targets and that budgets are prioritized to support achievement of Business plan goals
Manage the professional Business Operations staff including career development programs for assigned employees. Communicate company programs, announcements, policies, etc
Provides direction and guidance in the development of performance goals for the site and Exelon Nuclear that support Exelon Nuclear’ s Strategic Direction. 6. Provide oversight and guidance to the project prioritization process via the Project Review Committee, and oversee the preparation of the economic analysis and justification for projects to ensure projects support achievement of Business plan goals

205

Regional Business Operations Manager Resume Examples & Samples

Regional Operations Management - activities include but are not limited to the following
8+ years in related experience, preferably with a Bachelor's degree
Strong communications skills and the ability to influence at all levels of the organization up to VP
Must have excellent organizational skills, be detail orientated, and able to perform tasks with great accuracy; at the same time be a self-starter operating without immediate supervision
Ability to document business process and identify ways to improve the same
Ability to clearly follow processes and procedures, and make decisions
Experience with a major CRM system is a plus
Prior experience with financial and quantitative concepts
Knowledge & understanding of Salesforce tools and applications, specifically and most importantly, strong experience in creating and analysing data from Salesforce apps
Strong knowledge of and exposure to operational business processes, with a strong preference for knowledge of Services/Professional Services/Consulting operations
Willingness to develop a deep understanding of the operational tools & processes that support the business, and to act as a back up to the Operations team in APAC when required
Ability to engage with the organisation at all levels
Ability to coach and develop SPs, SAs, PMs, EMs etc in Operations tools, processes and priorities
Ability to work across APAC with colleagues to develop and implement governance practices for the business
Ability to work highly collaboratively, both regionally & globally, in a start-up paced environment
High technology field operations experience preferred

206

Business Operations Manager Senior Resume Examples & Samples

Five (5) years loan processing or related operational and managerial experience
Proven interpersonal, team-orientated skills
Experience in production, client services, project and risk management
Broad knowledge of the JPMorgan Chase organizational structure
Ability to communicate with department managers to facilitate operational process changes and understand the process change impacts

207

Global Leader, Business Operations Resume Examples & Samples

Take ownership of complex business programs, from target setting to execution
Establish roadmaps to achieve aggressive targets, mobilize required resources, and assume full responsibility for execution on time and within budget
Design and deploy solutions that go beyond conventional perception and limitations
Manage project/program risks closely, and leverage stakeholder partnerships, creative problem-solving as well as escalations in the right balance
Build excellent cross-functional stakeholder relationships to ensure engagement, execution speed, and highest quality of outcomes
Be the point person for everything related to your program scope, and ensure proper awareness of your initiatives and progress across the company
4-year college/university degree, which subject matter is secondary: we want to about your passion for the subject you studied; MBA beneficial but not required
5+ years of top-tier management consulting experience, ideally focused on strategy and operations in international projects
Ability to establish complex operations from scratch and ensure sustainable operation
Great relationship building, stakeholder management, and communications at all organizational levels

208

Leader, Hospitality Business Operations Resume Examples & Samples

In the performance of all duties assigned, ability to work independently with minimal or no supervision while exercising broad discretion and professional judgment
Ability to communicate effectively with vendors, partners, guests, fellow team members, and Leader
Ability to work cooperatively with others
Ability to accept direction and constructive criticism
Ability to complete tasks in a timely manner
Ability to effectively multitask and manage multiple projects
Ability to maintain consistent attendance and punctuality

209

Business Operations Resume Examples & Samples

Gathers demand data from country, region and account managers to synthesize information using complex analyses, and delivers demand signals to the supply base to contribute to demand forecasting
Coordinates or leads regional and global business unit planning teams to maintain and enhance the current business processes
Communicates requirements and guidelines to the regional and global business unit planning teams
Very Strong communication and influencing skills; mastery in English and local language
Strong project management skills to lead cross-functional teams; recognized as Subject Matter Expert
Strong Understanding of HP's overall supply chain strategy
Thorough knowledge of inventory analysis

210

Business Operations Resume Examples & Samples

Lead Salesforce.com projects for the Sales organization. Continue to drive user adoption of existing functionality and applications
Manage an iterative SFDC roadmap. Continue to drive completion of existing SFDC roadmap initiatives while identifying new roadmap initiatives
Provide ongoing technical administration/management for FICO’s Salesforce.com application
Develop and create customized reports and dashboards
Create and execute test plans for any changes made to the Salesforce.com application, reports, or underlying data processes
Participate in other system implementation initiatives as required. Examples include DOMO reporting, and Xactly configuration and processing
Bachelor of Science Degree
Salesforce.com experience administering Sales Cloud
Proven experience analyzing and resolving complex processes or technical issues
Advanced Microsoft Excel and database skills
Strong understanding of business and system processes
Salesforce.com certification(s)

211

Business Operations Business Performance Resume Examples & Samples

Understand worldwide business performance through dashboards and data that you create or gather, and drive cross-functional resolutions to operational issues
Develop in-depth understanding for what drives engagement & growth and leverage insights to shape future direction
Lead efforts in an unstructured environment to identify product, customer, partner or market insights and improve decision-making across various stakeholders, including product management, marketing, care, etc
Lead or co-lead strategic initiatives and discrete projects
Ability to work effectively under constant deadline pressure
Ability to create reports/dashboards and provide analysis and recommendations

212

Director of Business Operations Resume Examples & Samples

Driving Devices Marketing Group Budget Planning and Quarterly Accountability with the WDG Finance Team - Manage the quarterly accountability reporting across Devices and work with leadership across WDG marketing on annual budget planning to ensure alignment that delivers on business goals
Defining & Managing the Devices Marketing Group Rhythm of the Business – Lead the organization’s rhythm (including MBRs, Leads meetings, and other forums), ensuring people are connected to the business, we are making decisions together, and it’s all low-drag across the team (i.e. it’s built into the system versus more meetings). Establish accountability across teams without creating a lot of overhead process
Team Culture – Partner with all the managers to elevate a conscious team system across many facets that drives strong team performance, a healthy environment, role clarity, and centers on our aspire to leadership principles and cultural attributes
Lead a small team focused on device seeding. We use seeding and loaning of devices as a key investment to introduce people to our products. We need to ensure that this is done in a compliant manner and with increasing ROI across the world
Be organized, manage many projects simultaneously and be a proactive communicator at all levels
Be collaborative, have high quality bar, attention to detail, and solid business acumen
Have the know how to get things done at Microsoft and manage the complex matrix of stakeholders
Work independently across a variety of projects. He/she will need to be work under tight deadlines, show resourcefulness in gathering input, be open to feedback from a broad group of stakeholders, and ask for help when needed
Thrive on ambiguity and action while moving rapidly to deliver results
Minimum 5 - 7 years’ Marketing experience
Product Marketing or Business Planning background
Multi-dimensional thinker who smart business acumen and judgment
Demonstrated success working in highly matrixed environments
Must think strategically about business issues and organizational strategy
Strong networking and interpersonal skills. Ability to build positive working relationships across senior leadership teams
Skilled in translating ideas into clear communication and action plans

213

Business Operations Resume Examples & Samples

Provide the client with transportation traffic ad hoc reporting
Monitor daily shipping activities for traffic, and act as one of the primary distribution contacts for special requests and problem resolution
Support different supply chain departments by helping in other areas as requested and needed
Act as a support representative for AP Reading Site - support 2 - 3 weeks per year
Support inbound processing during AP Peak mentor
Interact with both internal and external clients
See tasks from beginning to end – follow through
Manage and prioritize issue resolution
Complete and file all clerical forms to support accurate record keeping
Minimum of 1 year Microsoft Office - Excel, Access, Word
PeopleSoft E1 system knowledge
Strong organizational, analytical and problem solving skills

214

Business Operations Senior Associate Resume Examples & Samples

Gather and analyze external and internal data with exceptional accuracy and speed
Deliver thoughtful business insights through sophisticated quantitative analyses and data modeling
Understand key business drivers, research competitive landscape, opportunities, and trends, and perform competitive benchmarking
Track ongoing business performance and develop hypotheses on areas of improvement
Leverage business insights to develop action plans and priorities
Develop investment theses and influence management to approve and fund new initiatives
Work cross-functionally to drive special projects
Clearly communicate findings and recommendations via reports, dashboards, and presentations to management team and to the broader organization

215

Senior Business Operations Resume Examples & Samples

Extensive understanding and knowledge of software operations with solid knowledge of required services
Provides management direction and recommends strategic directions based on established policies
Leads and manages staff and assures staffing, training and objective setting
Recommends policy changes and implementations. Interacts with developers and requestors to identify scope of project
Software requirements management. Project planning and control
Ensure approved staffing levels are maintained, departmental and staff education, training and cross training needs are met
Ensure that staff has skills and behaviors to perform tasks fully through effective communication of goals, objectives, performance and as necessary improvement plans
Ensure development, review and implementation of policy changes based on approved recommendations with minimal customer or staff interruption
Review and approve the development or revision of operational processes and procedures
Recommend annual cost center budget and ensure appropriate expenditures within that approved budget
Advance operational and business concerns or issues relative to future business programs, projects, or enhancements that may affect consistent delivery of quality services
Exposure to Agile and Scrum concepts and development operating model using SAFE Agile methodology
Budget and financial management experience
Ability to translate highly complex technical matters into easily digestible and actionable plans
Advanced knowledge of business or function

216

Infra Business / Operations Co-op / Intern Resume Examples & Samples

Run the epromise short sheet and follow up on all overdue orders in order to obtain recovery shipment date from supplier. If PO has shipped, obtain tracking information and follow up closely until received
Make phone calls to main suppliers and develop a tight relationship with them in such a way that they can obtain immediate status on each order and part
Elevate items where the shop will be impacted immediately to the buyer when there is a discrepancy with the supplier promise date and the shop need date. Make sure to exhaust all options before doing so (push back to supplier, check Oracle inventory)
Have the up to date status of the parts on the short sheet before every morning’s meeting production and LOB meetings
Support buyers in outstanding POD and AP issues
Support buyers in resolving POs that were not opened correctly
Other support activities that come up during duration of contract
Student in last year in business, industrial engineering
Advanced English – English for business
Outlook proficiency
Ability to work full time (7AM-4PM)
Practiveness
Initiative to resolve problems

217

Senior Business Operations Analyst Resume Examples & Samples

Validate data inputs and deliverables for accuracy and consistency while proactively identifying synergistic opportunities for process improvements
Manage executive presentation materials creation process through research, analysis, and data compilation
Manage executive level Action Registers and follow-ups projects
Lead the development and maintenance of information repositories
Proactively identify synergistic opportunities across channel team deliverables and ongoing metrics/inputs and manage implementation of improvement opportunities to completion
Development of streamlined processes and improved templates/formats to ensure succinct communication of business/channel performance and initiatives
Manage team facilitation by maintaining team governance for Operation Reviews, Staff meetings, and other key meetings
Coordinate logistic and administrative deliverables for Digital & Strategic Sales leadership team
Varied ad hoc projects that require coordination across the senior executive team
Bachelor’s degree or two or more years of work experience
Two or more years of relevant work experience

218

Head of Business Operations Resume Examples & Samples

Carryout and support the Platform Team’s vision, mission, and values by providing high quality, data-driven, business operations, and administrative support to achieve a sustainable, efficient, and effective organization
Drive operational excellence throughout the organization
Responsible for Platform’s Governance Model, SEP, PPR & Operational Monitoring/Review
Ensure effectiveness of Platform’s Communications Plan
Establish Dashboards where portfolio and operational data can be stored and fetched upon request
Bachelor degree in STEM or Finance and MBA
2-5 years of experience with a management consulting firm, or equivalent experience in business operations, program/project management, or similar positions in a fast-growing technology company
Strong process development and process management experience, with demonstrated process optimization delivering business value
Demonstrated experience in business process automation implementation
Strong program management background, including demonstrated experience in driving cross-functional program execution and escalation resolution
Effective change management skills
Strong relationship building, influencing, communication, and facilitation skills
Attention to detail and ability to execute against tight timelines

219

Global Business Operations Resume Examples & Samples

Ownership and project management of individual small scale change projects covering a broad range of business initiatives
Work with stakeholders to identify, analyse and document project requirements and structure work accordingly
Support for more senior members of the team in implementation of large change projects
Work across asset class and functions / operational teams throughout the region to support the change management process
Provision of analysis to understand stakeholders needs and help shape the direction of projects
Representation of stakeholders views and requirements within broader project teams
Liaison with project managers and other departments across FIL to coordinate activities and resolve issues on cross divisional projects
Coordinate with Asia Change Delivery team as necessary on global initiatives
Provision of clear and accurate reporting for key stakeholders and interested parties
Basic project management skills as demonstrated by ability to manage projects with a range of stakeholders and influence decisions and outcomes
Analysis and problem solving experience within an asset management environment as demonstrated through proactive identification of issues and definition of solutions or requirements
Ability to develop successful working relationships across Global Business Operations and the wider enterprise
Ability to identify project benefits
Ability to deal successfully with ambiguity and, with the support of more senior members of the team, draw out the risks and issues to be addressed and ensure they are communicated and managed appropriately
Proactively drives their own workload and manages their own time
Able to act as a business advocate with strong verbal and written communication skills
An understanding of business drivers and processes across investment management and asset management operations
An understanding of the Equity and Fixed Income markets including structured products and derivatives
Knowledge of how other areas of FIL’s business interact with Global Business Operations
Awareness of product structures servicing retail and institutional clients
Broader industry awareness including the evolving regulatory landscape and product trends
Experience of technology change initiatives and agile and waterfall project management practises
Technical expertise; competency with Microsoft Excel, Visio, PowerPoint, Word and MS Project
A project management certification, such as Prince 2 or PMP

220

Senior Business Operations Analyst Resume Examples & Samples

Manage chats with wide populations, supporting large groups
Gather and present feedback to agents and managers
Ensure seamless delivery and execution of programs within the CSSC/MSSC/GSO (call centers)
Manage some complex work with some decision making authority
3+ years’ recent experience in Sales & Service call center environment
Experience as IHD Rep, Trainer, Sales Support and/or Sales Supervisor
Exceptional knowledge of all CSSC/MSSC systems and processes
Excellent communication skills (written and verbal) with experience presenting ideas/proposals/updates
Proven creative problem solver with ability to work effectively in a hyper-changing environment
Project management experience leading process/performance improvement projects
Previous Go-to-Market and/or Go-to-Channel project team involvement

221

Business Operations Resume Examples & Samples

Minimum of 1 year of data analysis experience in a work environment
Minimum of 1 year database management experience including research and reporting
Microsoft Excel experience in a work environment with a focus on creating and analyzing pivot tables
Microsoft Word, Microsoft Project experience in a work environment
Previous industry experience in supply chain and/or warehouse operations
Previous experience with tracking, researching and reporting
Ability to multi task daily activities and projects
Ability to prioritize work
Ability to work effectively with a wide range of supply chain level and clientele

222

Senior Business Operations Analyst Resume Examples & Samples

Ensure operational performance by proactively monitoring, analyzing, reconciling, and reporting on processes and services
Responsible for identifying issues, bugs and enhancements across products and processes and driving the resolution/implementation thereof throughout the SDLC
Ability to leverage technical, business and financial skills to communicate requirements to all levels of stakeholders throughout the organization
Manage performance relative to Service Level Agreement (SLA), while delivering against monthly and quarterly objectives
Support technical and platform operations teams in analysis and presentation of Root Cause Analysis (RCA) while effectively managing change in the environment
Develop, analyze and troubleshoot reporting metrics to ensure data accuracy and timeliness of deliverables. Provide interpretation and analysis of data for business management at regular intervals to guide strategic and tactical business decisions
Evaluate, refine and report on daily operational issues/successes, execute daily process/audit reviews and resolve outstanding issues in a timely manner
Provide business consultation to determine scope of projects and operational requirements to support business initiatives
Work cross-functionally with Client Services, Product, Legal, Compliance, and Technology as needed to support business objectives
Key participant and possible management of vendors – leading business reviews and planning sessions to further strengthen services and vendor relationship
Develop executive summaries, business cases and presentations
Bachelor’s degree and/or 6+ years of professional experience in operations roles and reporting/scorecard management
Advanced knowledge of statistical, analytical and influential skills, attention to detail, and exceptional creativity for problem-solving, with the ability to balance in a resource constrained environment
Demonstrates business acumen and attention to detail
Effective writing and presentation skills
Builds strong partner relationships at all levels
Basic knowledge of products, industry and competitor services
Uses influence to execute and drive ideas forward
Understanding of Agile and Waterfall workflow and release management frameworks
Excellent PC skills in Word, Excel and PowerPoint, with some database knowledge
Experience/proficiency using reporting tools such as Tableau, Cognos, etc

223

Business Operations Professional Resume Examples & Samples

Experience in financial analysis 2 - 4 years experience
Revenue recognition 2 - 4 years experience
Coordinating with a team 2 - 4 years experience
Lead business analysis 2 - 4 years experience
Experience with spreadsheets Power Point 2-4 years experience
None

224

Business Operations Partner Resume Examples & Samples

Facilitating key business decisions by providing actionable insights based on rigorous analysis and business expertise
Providing financial data, advice, and analyses to assist the VP of Engineering and his leadership team with managing financial forecasts and tracking key metrics
Reviewing month-end journal entries for accuracy and completeness, leading the monthly Financial outlook process (along with variance analysis)
Participating in the annual Financial planning process
Assisting with preparing the Monthly Operation Review (MOR) support materials and report out
Providing support for key business management including capital investments and strategic long term financial planning
Facilitating organizational reporting and capacity planning for key initiatives and projects
Acting as the liaison between infrastructure groups (CFO, HR, etc.) and the VP of Engineering
Serving as a key member of the global business operations team within the Software Solutions organization
Bachelor’s Degree in Finance, Operations Research, or related field
5+ years of related experience, support organization specific experience – Major advantage
Experience working in Business Operations and a global environment – data analytics and budgeting - strongly preferred
Proficient in Excel (i.e. Pivot tables, etc.) and PowerPoint
Detail oriented with the ability to prioritize and multi-task
Ability to work well with others to effectively exchange information and coordinate efforts to accomplish organizational goals

225

Specialist, Business Operations Resume Examples & Samples

50% - Perform monthly budgeting, forecasting, ETC/EAC monitoring, revenue recognition and variance analysis
25% - Support proposal activities including fact finding and negotiations
10% - Prepare EVMS reporting and various Program review material
10% - Maintain auditable records/files of work performed and respond to audits from internal and external sources
5% - Review and approve contract changes, monitor funding and prepare funding requests

226

Head of Global Business Operations Resume Examples & Samples

Thomson Reuters Legal Managed Services delivers the Pangea3 expertise and advanced technology needed to achieve successful outcomes in the most complex and challenging engagements. For over ten years the Pangea3 team at Thomson Reuters has been the global leader in legal process outsourcing services, allowing corporations and law firms to save valuable time and money on resource-intensive tasks. That leadership continues with a new vision for a new era. Thomson Reuters Legal Managed Services now delivers Pangea3 expertise, with a best practices approach to leveraging the right combination of advanced technology, legal expertise and sophisticated processes that allows our clients to expand capacity, improve efficiency and leverage their internal resources more effectively
This role leads global business operations activities for Legal Managed Service (LMS) delivery, inclusive of the current PMO, Sales Enablement (Pre-Sales), IT, InfoSec, and Business Excellence teams
This role contributes to financial performance, operating efficiency, and customer satisfaction by implementing and operationalizing the Company's strategic business plans
This leader will be a member of the Delivery Leadership Council, which provides leadership over our 1000+ employee global, multi-site delivery function
Direct daily operations of LMS service delivery globally in a manner that drives business objectives, achieves milestones, and contributes to financial goals
Ensure the operating unit is running efficiently, optimizing company resources, and maximizing profits. Develop metrics for capturing, analyzing, and reporting effectiveness. Manage issues and resolve problems decisively. Direct, motivate, coach and develop the team
Identify, develop, and implement opportunities to improve processes, products and/or services, Drive process improvement and change initiatives. Understand and promote industry "best practices"
Drive global customer experience through harmonizing practices across delivery locations
Partner with Finance, and others, to provide analytics, intelligence, forecasting, and reporting that informs and drives business decisions. This may include authoring and presenting business cases and board papers for consideration
Manage key relationships with global functions, other operating units, corporate functions, and customers
Represent the SBU, segment, function or region through participation in management meetings, steering committees, task forces, and committees
Participate in the business's strategic planning process. Plans may require operations involvement in the development of new products; pursuit of new business opportunities; execution of product launches; coordination of marketing and sales campaigns, design of sales training and compensation plans, alignment of sales channels, establishment of customer service and support models, and more
Business and Industry Knowledge
Previous experience in a BPO or LPO is preferred
Service Operations Management
Financial Planning and Budgeting
Process Improvement/Six Sigma
Managing Across Boundaries
Degree required

227

Ccb-business Operations Manager Resume Examples & Samples

Bachelor's degree or equivalent experience is required and advanced/graduate degree preferred
10 or more years of collections operations and servicing experience is preferred
5 or more years of prior commercial/wholesale collection/workout/recovery experience is preferred
Prior audit experience such as QA/QC, Controls, Audit, or significant direct involvement with audits/exams/reviews
Must possess superior management abilities with an understanding of process control techniques and operations research techniques
Prior Debt Sale experience desirable
Knowledge of legal processes related to collection litigation

228

Specialist Business Operations Resume Examples & Samples

Project plan, Creative solutions, follow-up project capability
Work effectively with cross-functional teams to coordinate and enhance project execution
Conduct weekly and monthly deep dive business analysis report, share learning and insights with manager
Strong sense of responsibility, careful, personality
Ability to Microsoft Office software
Creative thinking and logical ability
HTML, CSS, JS language preferred

229

Business Operations Resource Manager Resume Examples & Samples

Sales Operations / Professional Services Operations experience
5 years overall business experience
2+ years’ experience in Professional Services resource management; · -Strong Excel skills and ability to create reports
Problem solver
Ability to interact positively with employees at all levels of the organization
Experience with SalesForce application

230

Business Leader, Business Operations Resume Examples & Samples

Ability to interact well with the customer, Sr. and Executive management
Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
Ability to drive change in a technical work environment
Ability to coordinate processing theory /principles with business impact
Ability to lead matrix organizations and cross functional teams
Excellent coaching, mentoring, and team building skills

231

Specialist Business Operations Resume Examples & Samples

Acts as a cross-functional liaison across the following teams: Data Warehouse I/T, D3 application users, regional support teams (AMER, APJ & EMEA) and SME business groups
Responsible for supporting Data Warehouse and Business Intelligence application users throughout Dell
Assist in enabling Data Warehouse users to support business initiatives, which may include Services, Product Group, Customer Care / Tech Support groups, etc
Respond to user inquiries and trouble tickets, investigate issues, review validation reports, validate data, troubleshoot SQL queries, perform root cause analysis and following up with other team members and support groups as necessary to reach resolution
Good understanding of MS SQL RDBMS, MS-Excel and MS-Access
Understanding of Data Warehousing and Business Intelligence concepts
Basic understanding of Data Governance/Management
Coordinating with cross functional/variety of teams to resolve issues
Strong Problem solving skills
Effective handling of ambiguous situations
Minimum Graduates in any stream
Experience of 2+ years of full time work experience in large cross functional teams
Experience having accountability for business delivery to multiple stakeholders a must

232

Assistant Business Operations Quality Analyst Resume Examples & Samples

Conduct initial review and research for Quality Assurance and lender audit findings. Will provide clear & concise chronology of events leading to the audit finding
Do initial research to identify potential root cause of audit finding
Provide assistance in creating and updating P&Ps and Job Aides
Provide assistance in the implementation of new or changed processes/enhancements
Provide assistance in team assigned projects to ensure efficient and timely implementation
Provide team and line of business with internal reporting on audit results and trending
Handle administrative tasks by managing audit team's information calendar, track all audit finding results and provide minute meeting notes on meetings and conference calls
Support positive relationships with the line of business and client by providing timely reports and communications
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value 'can do' people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Adopt National General Insurance values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
3 years relevant experience
Basic knowledge of insurance servicing processes; basic level of business acumen and relevant industry knowledge
Effective research & investigative skills
Basic knowledge of technology platforms, systems and tools utilized by business units within area of responsibility
Basic knowledge of policies and best practices for providing effective customer service and representing the organization to external sources by phone, in person and through email
Evaluate basic problems to identify possible solutions and escalate issues when necessary
Follow established guidelines to focus on details and complete tasks attentively and thoroughly; utilize established procedures to guide decision-making
Ability to adapt to new situations and learn quickly
Communicate information in a clear, well-organized and professional manner
Adhere to assigned schedule and demonstrate punctuality and consistent attendance
Must possess effective verbal and written communication skills
Promote collaboration, knowledge-sharing and teamwork; understand team dynamics and utilize the individual strengths of each member to achieve results
Maintain composure and act decisively in unexpected or ambiguous situations
Take the initiative to set personal performance goals and seek opportunities for learning and growth
Working knowledge of internal processing applications and lender-specific procedures
Able to multitask in a constantly changing, fast paced environment
Proficient knowledge of iSeries and CCS
Two years' experience with mortgage or hazard/flood insurance

233

Team Leader, Business Operations Resume Examples & Samples

Owns the plans for their team’s success and contributions to the business unit priority
Improves the customers’ experiences by understanding and focusing on what’s important, measuring how we are doing and driving the necessary actions to improve
Models the highest standards of customer service to employees
Ongoing feedback and discussion with employees regarding what’s important, how are you doing, priorities to improve. These discussions include: regularly scheduled 1:1s, documentation of 1:1 sessions, performance plans, and informal meetings
Establish action plans for improvement
Evaluates team and department level data and trends to drive improvements. Provides suggestions that impact business processes and balances needs of all stakeholders
Clearly defines process, process mapping, and work flow documentation implemented process improvements and/or recommendations,
Demonstrated experience analyzing performance data and applying findings to improve and/ or manage individual performance
Communicates information regarding team performance, employee needs and VOE to senior management. Presents team data to manager and large groups and effectively responds to feedback
Ensure that employees have the development opportunities needed to learn and grow continuously assesses and improves processes within their scope and recommends improvements
Technical/Functional Skills: Good knowledge of MS Office Suite, Analytical Thinking, able to work under pressure, problem solving skills, deep understanding on how to create an outstanding customer experience culture
Multitasking skills
Creativity in seeking new and better solutions
Excellent verbal and written communication skills including coaching and mentoring
Well organized, time management skills, interpersonal skills are key to develop in this role

234

VP, Business Operations Resume Examples & Samples

Act as the leader to facilitate efficient & effective operations of the Office of the Chief Information Security Officer
Manage processes in developing content for yearly business planning, monthly & quarterly reviews, excom, audit committee and information security council
Establish and coordinate the yearly calendar and processes for all hands, staff meetings, skip levels, and roundtable discussions
Develop and maintain the “book of business” for the organization to include knowledge management repository
Act as the business information security officer (BISO) to proactively & effectively engage with the Corporate Functions, such as: HR, Finance, Legal, EBS, etc
Setup and maintain organizational metrics (KRIs, KPIs), goals & scorecards
Establish quarterly top vendor/supplier reviews
Consolidate deliverables & accomplishments in monthly reports
Foster strong working relationship with key partners to include Finance, Human Resources, Sourcing, Program Management, Legal, Government Relations, Communications & Physical Security
Maintain the ISRM service catalog
Coordinate & develop engagement strategy for industry associations & government relations
Facilitate & maintain organizational branding
Conduct annual benchmarking efforts with key stakeholders
Organize, structure and analyze internal customer feedback and surveys
Bachelor’s or Master’s degree in computer science, business or equivalent experience
A minimum of 10+ years of technology leadership experience with a strong focus on information security
Strong executive presence in communicating and working with senior management within BU, SBU, and C-Level Executives
A track record of assessing and prioritizing work effort in a large organization with multiple priorities
Experience working in a large information security organization is a plus
Communication – Expert
Influencing - Expert
Operating in Matrix Organization - Expert
Problem Solving & Decision Making – Expert
Global Operations - Expert
Change & Transformational Leadership – Expert
Business Knowledge – Expert
Stakeholder Management - Expert
Business Planning and Reporting – Expert

235

Manager, Ducati Business Operations Resume Examples & Samples

Represent DFS within the Ducati North America sales unit. Interface with the Ducati brand to strategize & develop retail products, programs & promotions. Support negotiation of requirements to optimize financial results
Responsible for the effective leadership, guidance & coaching a team of Business Development Managers in order achieve retail, wholesale, & insurance products objectives
Interact frequently with the Ducati Brand CEO, CFO, Director of Sales and other members of Executive management in constructing effective DFS programs

236

Business Operations & Coordination Intern Resume Examples & Samples

Consistently approaches work with professionalism, energy and a positive, constructive attitude
Demonstrates strong ability to manage relationships with diverse stakeholders
Demonstrates excellent oral and written communication skills, adapting to diverse stakeholders and audiences
Demonstrates strong planning and organization skills
Contributes to teamwork within RCO and displays flexibility with regard to assigned tasks
Remains calm, in control and good humored even under pressure
Responds positively to critical feedback and differing points of view

237

Senior Business Operations Analyst Resume Examples & Samples

Facilitate quarterly Townhall meetings with VP, senior leaders, and all employees. Responsible for finalizing discussion topics, collecting, formatting and finalizing slides, hosting review sessions with directors and VP, reserving telepresence rooms and having sessions recorded to share with employees
Lead Lunch & Learn training sessions to provide greater exposure to new technologies, processes, systems utilized by teams across the organization
Compose and distribute Executive Communications to all employees. Draft and distribute communications email blasts to employees using eCRM corporate employee communications tool
Organize Monthly Manager Meetings by scheduling topics for discussion, recruiting presenters, finalizing presentation material and hosting event
Schedule intern, VLDP and college hire organizational events including meet and greets and presentations
Manage Employee Mentorship program to cultivate Verizon culture and foster mentor/mentee career development. Design program guidelines, topics, schedule of events and surveys
Compose articles showcasing major organizational project accomplishments and business value gained by working directly with subject matter experts and the Employee Communications team
Design bi-monthly newsletters to improve communication flow about project accomplishments, key success stories, employee recognition and organizational reminders
Create, conduct and analyze surveys in order to successfully identify unmet employee needs and concerns and address by improving employee communications and engagement
Communicate organizational project updates and accomplishments by drafting and consolidating weekly and monthly project status reports
Host weekly organizational project manager call – responsible for agenda and topics to be discussed
Compile PowerPoint slides for operations reviews, townhalls, brown bag training sessions, manager meetings and other ad hoc events
Assist in coordinating annual senior leadership conference
Responsible for internal tracking of all communications deliverables and timelines
Hold site admin responsibilities for all organizational level media platforms

238

Senior Business Operations Analyst Resume Examples & Samples

Builds, manages, analyzes and proposes operational changes based on analysis of department data to increase the effectiveness and efficiencies. Identifies, recommends and implements automation strategies to replace manual tasks
Analyzes and forecasts demand and capacity to support staffing needs such as temp hiring, temp layoffs, and attrition, hiring plans and general workload planning
Prepares reporting and metrics dashboards related to time-tracking, quantity and status of projects, team capacity and effectiveness, tiering, cycle times, expense budgets and other relevant data
Project manages large initiatives (both client and internal) as necessary
Actively manages client relationship and workload alignments across the staff
Educates clients and staff on cost savings opportunities
Supports weekly workload balancing across print design and multimedia teams
Manages department temp staffing budget and work with functional leaders to analyze need and assign talent
Contributes to the annual client budgeting process, which includes working with Finance, department leaders, and client groups
Serves as an analytic generalist to support data queries from internal team members and clients
Serves as owner for internal time tracking and project management, includes analyzing, designing, and managing enhancement requests
Reviews and addresses client feedback scores; improves upon collection method and detail
Leverages technology to gain efficiencies and improves communications within the team and with clients
Facilitates maintenance of complete, centralized records of all comments and approval at the job level, for tracking and filing purposes, as well as the ability to pull past jobs for reference, auditors and/or other legal/business review needs
Manages direct reports including performance reviews, regular one-on-one development meetings, and workload balancing

239

Business Operations Professional Resume Examples & Samples

Supporting the business in daily operations across the Global Business Services
MS Excel, MS Powerpoint, MS Word, Visio, Keeping abreast of the latest in Watson
To be part of the Cognitive Business Solutions team which is a growth play area for IBM
Must have the ability to present and articulate in a clear and concise manner
Must have good negotiation skills, critical for success of an emerging practice, operating under unknown circumstances
Deep and pro-active understanding of people that is essential for effective inventory of practitioner capability and availability, is a huge plus

240

Specialist Business Operations Resume Examples & Samples

Provides operational support through varied informational processing activities that supports a specific business need
Organizes and maintains files (hardcopy and electronic) for group supported
Researches and obtains specific information requested by group supported
Administers programs, projects and processes specific to the operating unit served
Serves as a liaison with others within and outside the company
Prepares standard or complex documents from various source materials
Experienced & proficient professional responsible for servicing and resolving complex queries as well as issues and guiding junior professionals
Responsible for responding to internal and external customer concerns/requests
Displays ability to perform independently and confidently
Increases knowledge of company products/services to aide in customer queries
Provides solutions to issues and problems, responds to customer issues and uses judgment to escalate issues when necessary
Able to leverage policies and procedures to service large accounts and provide excellent multilingual support to customers
Ability to drive accurate and timely decisions
Ability to prioritize projects and/or deliverables
Solid working knowledge of Microsoft Office products
Solid working knowledge on Dell Tools (Eg:, AX, Dragon, EBI, Delta etc.,)
Solid communication, interpersonal and cross-functional skills

241

Senior Business Operations Analyst Resume Examples & Samples

Perform as a business partner and business analyst for GSS Americas, ensuring day-to-day oversight of Akamai’s Services business using Oracle Business Intelligence, Salesforce and other systems
Lead weekly/monthly/quarterly discussions and business reviews with the GSS Americas organization, identifying and analyzing trends
Distribute and analyze operational metrics to monitor productivity and revenue performance
Create reports and analyze data for trends that indicate problems to address or opportunities to investigate
Work closely with other internal customers to understand current and future business needs
Develop and implement short-term financial and operational plans (budgets and forecasts)
Set business framework for managing business investments, resource allocations, business planning, operations and performance measurements
Provide leadership team with insightful decision support/business analysis
Understand competitive landscape, including business strategies, cost structures and key business metrics
Minimum 8+ years of experience with financial and strategic analysis and business partnering AND Bachelor’s Degree in Accounting, Finance, or Business required OR Minimum 6+ years of experience and advanced degree
Ability to package financial data/information in an executive manner focused on driving business decisions
Strong communication and interpersonal skills; can effectively work with people across multiple levels of the organization and is comfortable working cross functionally
Demonstrated ability to lead cross-functional initiatives
Clear thinking/problem solving; able to quickly grasp new ideas, organize complex information and successfully lead initiatives and projects cross functionally
High degree of comfort and experience with moving from data gathering, through focused analysis, to clear, accurate and compelling story telling of key business drivers and business insights
Demonstrated drive for results, reporting, analytical and problem solving skills
Curious, self-starter who consistently takes the initiative to address questions and build new processes/structures
Flexible; able to quickly and successfully adapt to change
Able to anticipate, identify and resolve complex financial issues
Experience supporting a Professional services organization
3+ years of experience working in the high tech industry

242

Business Operations Analyst Senior Resume Examples & Samples

Bachelors degree or above
4-6 years demonstrated experience in performing financial analysis, valuation assessments, Discounted Cash Flow (DCF) analysis, IRR/NPV calculations, payment terms impact on cash flow, scenario analysis, What-ifs, and sensitivity analysis
Demonstrated skill and effective communication with senior leadership
MBA, CPA and/or Charter Financial Analyst or significant progress toward securing advanced degree/certificates

243

Director of Business Operations Resume Examples & Samples

Driving the financial P&L, service delivery and execution, sales and marketing, quality and safety, and building a great place to work culture
Ability to execute the road-map in order to meet the business objectives by focusing on profitability, operational enhancement and organic growth initiatives
Providing leadership and building best teams through a collaborative and results oriented environment by working effectively with the business sector and functional area managers is critical
Achieve budget targets in terms of revenue and profitability
Delivery of services at the highest level of quality, customer satisfaction, profitability
Achieve operational KPI's in terms of quality, TAT, auditor utilization, and safety
Standardize the operations to ensure consistency of quality, performance and execution
Analyze market potential and develop competitive positioning strategies
Identify high-growth market sub-sectors and drive go-to-market strategies to expand the business and improve our competitive position
Develop a business plan and road-map with defined business objectives to organically grow the business and assess progress quarterly
Meet with customers to determine opportunities and technical requirements
Engage in the resolution of client issues post sale
Investigate mistakes/complaints through 5-Why analysis and take corrective action
Identify best practices from the global affiliates and integrate into our systems and processes
Establish a culture that is innovative, proactive, dynamic and competitive
Ensure effective communication channels between the technical, operational and sales teams
Provide leadership and direction for the business aligned with the global strategy
Work with other business line managers to promote SGS services to enhance sales opportunities and cross-selling
Operate to the highest standards of ethics, in accordance with the SGS Code of Integrity
University degree, MBA preferred
5+ years experience in a leadership role managing operations in the certification industry or a management system consulting organization preferred
Proven ability to manage and coordinate multiple projects across multiple business lines in a fast-paced, highly professional environment
Capable of interacting with all levels of management, suppliers and clients
Able to coordinate and motivate a team towards a common goal
Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies

244

Manager of Licensing & Business Operations Resume Examples & Samples

Manage daily operations of global pricing and licensing in assigned vertical (Automotive)
Execute assigned salesforce.com price requests within defined deadline
Develop and present rationale underlying non-standard price quotations, including to Leadership Team
Provide expertise and guidance to junior team members (Analyst(s))
Create detailed, flexible models in Excel to review pricing scenarios and demonstrate cost/benefit during development of customer specific negotiations
Develop understanding of customer’s business and approve account specific pricing quotations and strategies
Perform as primary point of contact for key account communication in assigned vertical including interactions with sales, customer marketing and customer
Attend customer meetings and support presentation/rationale of pricing and licensing when required
Work with product owners and other stakeholders to develop and approve new business models and take to market
Manage cross-functional initiatives within HERE such as organizational change projects, including developing and maintaining detailed project schedules to include tasks, responsible and participating parties, deadlines, and milestones
Create, improve, and publish an LBO quarterly report
Perform strategic and financial analyses in order to assess the viability, benefits, and risk of business opportunities
Lead process improvement projects within the LBO organization, including ways-of-working improvements within LBO along with improvements with LBO's interactions with the rest of the organization
Complete any other special projects as assigned form the VP or SVP of BPO
Bachelor degree in Business Administration, Marketing, Economics or Accounting preferred, MBA preferred
Minimum of 12 years’ experience with the majority in a pricing, licensing, marketing, accounting or finance role with demonstrated analytical and communication skills
Strong knowledge of MS Office Suite
Well-developed communication (written and verbal), interpersonal, and analytical skills
Ability to travel as needed within and outside the home office (e.g. United States, France, Singapore)
Ability to work in a dynamic fast paced environment
Ability to work in excess of standards hours, as needed to support global business
Ability to travel as needed domestic and international to support the business

245

Senior Expert For Cio Business Operations Resume Examples & Samples

Executive Core Qualification factors
Intelligence Community Senior Officer Core Qualification factors
Technical Qualification factors

246

Specialist, Business Operations Resume Examples & Samples

3+ years of experience in a related environment and/or BA/BS preferred
Comfort in learning new technologies and systems
Ability to manage multiple projects simultaneously
Excellent judgment and discretion are critical, with an ability to recognize when issues need to be escalated
Attention to detail and strong customer service orientation
Ability to work both independently and as a team member
Knowledge of Word, Excel, PowerPoint required
Extremely high quality standards
Proven ability to work with shifting priorities, under tight deadlines
Sense of humor
Ability to thrive in a start-up environment, requiring flexibility
Desire to work as part of a lean team with an all hands on deck approach
“No job is too big or small” philosophy

247

Senior Specialist Business Operations Resume Examples & Samples

Assist with the entire Procure To Pay process end-to-end within Facilities, starting from vendor RFP selection process, contract negotiation and management, on-boarding, financial commitments, and contract lifecycle management
Assist in the development and management of the Facilities Operations budget by partnering with Facilities Functional Leads to develop budgets and see the process through from budget drafting to final approval
Support Facilities team in the submission of new purchase orders, confirm all expense are in line with budget expectations and all expenses are allocated to the correct account codes
Responsible for leading a cross-functional team in all space decommissioning efforts related to the turnover of real estate at the end of a lease commitment or for the re-allocation/change of use of existing space within the TBOS portfolio. Lead a team consisting of Facilities, EH&S, IT, Lab Ops and Sourcing to ensure that space is decommissioned according to internal TBOS standards and in accordance with all lease commitments
Help Identify and target opportunities for improved efficiencies and work with Facilities Functional leaders to develop a strategy for implementation and own the ongoing monitoring of each initiative
Manage the Facilities Sharepoint site and all Facilities active web pages. Ensure all Facility data on the internal Takeda portal is up to date and accurate. Work with Functional leads to make changes and update data as necessary
Manage the payment of and tracking of utility consumption for the Takeda Boston Campus
Work with Takeda Boston EH&S team to ensure all vendors and contractors are in compliance with any active worker safety/training programs
Serve as the Facilities Systems Administrator for Meeting Room Booking Software and Program, including maintenance of the system, reporting and analytics needed for strategic space planning, and leading changes and improvements to the system
Serve as the Facilities lead for all annual reports, audits and corporate submissions, including EH&S Annual reporting and AAALAC requirements
Strong background in project management
Bachelors Degree in business or related field and 4 – 7 years relevant experience
Ability to develop and present financial models
Proactive, self-motivated and aware of larger business needs and implications
Contract negotiation and management experience
Complex problem solving skills and ability to collaborate and influence decisions at all levels of the organization
Proficiency with Microsoft Office software
Experience working in the Biotech/Pharma industry
General knowledge of facilities operations and capital projects in a corporate real estate environment
Experience with department utilized software such as; Archibus, Condeco , and SharePoint

248

Business Operations Resume Examples & Samples

Actively pursuing, or a recent graduate of, a Bachelor, Masters or PhD in Computer Science, Engineering or a related technical discipline
Experience in at least one of the programming languages used at Uber (e.g. Java, Go, Swift, Python, JavaScript), with preference for experience with Python
Demonstrated software engineering experience through previous internships, work experience, hackathons, coding challenges, and/or publications
Startup hustle - all-hands-on-deck approach

249

Business Operations Resume Examples & Samples

Current student or recent graduate of a top university studying business, economics, finance, statistics, engineering, or similar field
Internship experience in strategy consulting, accounting, or finance highly preferred
Demonstrated leadership of leading initiatives and projects in school, organizations or internships
Excellent Excel skills (and bonus points for any existing SQL or coding skills!)

250

Regional Business Operations Manager Resume Examples & Samples

2-3 years experience managing school operations required
Demonstrate ability to project manage and execute effectively
Demonstrate ability to operate or manage compliant programs
Demonstrate ability to coach and foster the professional development of others, including ability to design and facilitate training sessions
Ability to manage multiple projects simultaneously, adjust priorities and work autonomously
Ability to build strong interpersonal relationships and work effectively in a collaborative environment
Track record of leadership, integrity, initiative, curiosity and perseverance
Demonstrate passion for KIPP LA’s mission

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