Business Operations Analyst Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the business operations analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

K Ward

Kevin

Ward

80449 Marge Prairie

Phoenix

+1 (555) 918 3709

80449 Marge Prairie

Phoenix

Phone

p +1 (555) 918 3709

Experience Experience

Los Angeles, CA

Junior Business Operations Analyst

Los Angeles, CA

Beier Inc

Los Angeles, CA

Junior Business Operations Analyst

Assist in the creation of various management Dashboards
Update, improve, and create other reports and analyses
Identify improvements processes and definitions to provide consistent reporting & best practices
Work closely with Sales and P&L leaders to understand current pricing trends and buying behaviors
Analyze and provide recommendation of process gaps in future state reporting of Gross Bookings and Churn
Work on sales tracking, reporting, audit, and reconciliation
Gather data for metrics for senior management

Detroit, MI

Business Operations Analyst

Detroit, MI

Jacobi, Will and Wunsch

Detroit, MI

Business Operations Analyst

Support the strategic and improvement initiatives across the Transaction Management, Facilities Management, and Project Management functions
Maintain, develop and expand relations to reverse logistics service providers (e.g. repair), define and execute contractual agreements and monitor performance
Provides statement of work support pertaining to hardware and software working between hiring managers, vendors, procurement, and legal departments
Works with development resources (in house and third party) to ensure development work is completed to specification
Provide accurate and insightful analysis and reporting of Tesla Energy’s commercial performance based on a criteria and metric provided by management
Data mine metrics from multiple data sources to create robust performance management systems and control reports
Work with Project Managers, Business Analysts, Business client and other technical teams to design, develop, implement, test and maintain back-end UT

present

Chicago, IL

Technical & Business Operations Analyst

Chicago, IL

Waelchi, Thompson and Schumm

present

Chicago, IL

Technical & Business Operations Analyst

present

Ensuring the quality of support ticket, case management and escalations for continuous improvement of response and resolution times
Contribute to the ongoing improvement of Managed Services best practices
You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs
Work with a team of Software Developers that help our customer achieve their most critical goals
Perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs
You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities
You will perform ticket analysis, service interruption analysis, triaging of issues, follow-up with relevant teams for resolution

Education Education

Bachelor’s Degree in Business

Arizona State University

Bachelor’s Degree in Business

Skills Skills

Strong understanding of Quality Control specific to procedural controls around quality testing
Excellent teamwork ability and strong interpersonal skills
Basic understanding of metrics and reporting. Good organization, decision-making with attention to detail and problem solving skills
Attention to detail and strong personal organizational skills and able to work in fast, paced, high volume environment
Detailed minded, flexible attitude, quick learner, quality conscious
Excellent professional communication skills, able to derive appropriate analysis and present & implement findings
Strong knowledge of process and/or project management
Analysis of trade reporting for all products based on an understanding of all applicable rules and regulations, product, market and trading nuances, and systems and trade feeds
Analytical and detail oriented with ability to conceptualize the big picture
Strong interpersonal skills with the ability to be assertive

Create a Resume in Minutes

15 Business Operations Analyst resume templates

Read our complete resume writing guides

Business Operations Analyst Resume Examples & Samples

Participate in the end to end ad sales and ad operations technology needs with planning and implementation; including: project management, issues management, communication and change management
Triage, track, trouble-shoot, and document ad systems related issues
Raise awareness of critical issues to ensure they are properly communicated, prioritized, and addressed Develop and/or translate training materials and documentation of process, tools, and new features
Assist in the introduction and change management of new ad system functionality, tools, and/or process to the Business Operations Team
Work with stakeholders to gain approval of Functional Specs and the requirement process for assigned projects
Responsible for communication around bug identification and resolution
Handles application level system administration and assists with industry compliance efforts for Business Operations
Minimum of 3 years of experience
Intermediate to advanced knowledge of internet technologies that deliver content over the web, video and wireless networks (e.g. HTML, JavaScript, CSS, XML, Flash, etc)
Experience with product support including software training and change management methodologies

Business Operations Analyst Resume Examples & Samples

Analytical and detail oriented with ability to conceptualize the big picture
A strong work ethic with ability to handle pressure in a fast paced team environment
Ability to adapt to a work environment by quickly learning a variety of new applications, processes, systems
Proficient in MS Office Suite with strong Excel skills ranging from intermediate to advanced
3 - 5 years post-secondary experience. Ideally holds an accounting designation or is working towards qualification
Experience in the financial services industry is an asset

Business Operations Analyst Resume Examples & Samples

Good knowledge of financial markets
Experience working with a Treasury Management System or similar is an advantage
Solid knowledge of standard desktop applications
Solid knowledge of departmental systems and applications
Solid knowledge of resource scheduling
Strong organizational skills

Business Operations Analyst Resume Examples & Samples

Participates in the modification of existing applications or development of new applications
Acts as a liaison and technical resource between management, staff and information systems to define and communicate standards of operational policy, plans, customer service or financial/performance reporting
Ensures all documentation and requests comply with established policies and procedures
Maintains applicable systems to monitor and track projects, plans and/or data; provides reports to management as needed
Writes test plans, and performs tests of new systems and modifications to existing systems
Develops communication tools to ensure a high level of awareness of policies, plans, procedures or study/project results
Coordinates and/or participates in special task forces to identify and respond to user needs
General knowledge of policies, plans, procedures, products and regulatory requirements for cash services functionality (cash, audit, reconciliation, wires, ACH)
Ability to work as part of a project team
Excellent computer skills, especially Microsoft Office applications (Excel - develops reports, macros; Access - writes queries, develops reports)

Business Operations Analyst Resume Examples & Samples

Demonstrated initiative, curiosity, and eagerness to learn
Solid analytical skills and well-organized
Collaborative team player
Strong PC skills and computer knowledge of how to leverage technology
Ability to understand, interpret, and apply policy
Reliable, honest, and ethical
Experience with risk management or comparable programs
Knowledge of BCRA program and BCI tool
Relevant professional certifications
Banking knowledge
Experience with eGRC Archer platform
Experience in technology risk management and/or change management
Technical background in information security, software development, and/or IT governance or related experience

Business Operations Analyst Resume Examples & Samples

Five to eight years of experience in operations/technology project management activities
Strong skills using Microsoft Visio, SLQ and scripting knowledge such as JavaScript
Advanced understanding of project management and testing methodology and procedures

Business Operations Analyst Resume Examples & Samples

Typically 0-2 years of experience in a supply chain function
Developed Microsoft Office skills (Excel, PowerPoint, etc.) and other analytical aids to help manage the operation
Good understanding of supply chain processes (plan, source, make deliver)

Business Operations Analyst Resume Examples & Samples

Basic Microsoft Office skills (Excel, PowerPoint, etc.)
Basic understanding of project management methodology
Developing business acumen and technical knowledge within area of responsibility
Introduction to HP's overall supply chain strategy
Basic understanding of Material Requirements Planning (MRP) and ATP
Basic understanding of import/export regulatory requirements and compliance
Basic knowledge of inventory analysis

Business Operations Analyst Resume Examples & Samples

Required to work on projects of medium/High complexity and display excellent programming capabilities using SQL Server and .Net (ASP.Net and C Sharp)
Evaluate and define functional requirements for DW and BI solutions with Business users
Define Data Acquisition and Data Integration Design and logical data models that are globally scalable and reusable across multiple source systems
Define Analytic capabilities requirements and design (Dashboards, Scorecards/Performance Management, Ad-Hoc, Slice/Dice, Alerts and Guided Analytics, Search and Text, Prediction and Simulation)
Capacity to solve problems, identify options and propose a solution in MS BI technologies
Incident Management, User Management, accuracy Checks, Quarterly Activities and Change Management
Create, execute and document test cases and results
Prepare process documentation for all processes. Effectively transition implementation knowledge to support teams
Good verbal & written communication skills to interact with the relevant stakeholders
Flexibility to work across time zones and diverse cultures and across different technologies
3-4 years including 1-2 years in technical support
Shift Timings: EMEA (11:30AM to 8”30 PM) and (3:30PM to 12:30AM)
Project Lifecycle Management
Project Documentation
Technical Innovation to embrace latest trends in BI
Advanced knowledge in Microsoft SQL Server and databases & query design (MUST)
Advanced knowledge in programming macros for Microsoft Excel (VBA)
Intermediate/Advanced knowledge in Windows APP using C#.NET
Strong skills to provide user support in existing applications
Data analysis and problem solving skills. Autonomy
Flexibility in adapting to new technologies
Flexibility to work across time zones and diverse cultures
Exposure to support environment {Incident Management, User Management, Morning Checks, Quarterly Activities, Change Management etc.}
Exposure to SharePoint/Script languages (VBScript/Javascript)/VBA, SSIS, SSAS, SSRS/QlikView would be an advantage

Business Operations Analyst Resume Examples & Samples

Leads a broad range of complex supply chain processes, such as inventory analysis and planning, demand planning, import/export operations, and sales and operations planning (SOP). Identifies opportunities for process improvement and leads/develops recommendations and provides insight for management
Partners with global business units and supply bases to generate and deliver demand signals
Responsible for cross-functional regional and global business unit planning to maintain and enhance the current business processes
Review of performance metrics on a regular basis, identifying opportunities for improvement actions to address
Regulatory Trade Compliance program
Collaborates across regions and business units
Preference for a Broker's license and/or experience in a customs/global trade function
Understanding of supply chain processes (plan, source, make deliver)
Excellent internal and external relationship management skills
Extensive knowledge and understanding of how to analyze business problems using Advanced Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling
Strong project management skills, with capability to manage cross functional teams in multiple geographies
Business acumen and technical knowledge within area of responsibility
Experience of national and international trade requirements to align customs/trade function with business objectives
Experience with inventory modeling and analysis
Leadership skills including team-building and conflict resolution
Understanding in developing and managing a trade compliance program

Business Operations Analyst Resume Examples & Samples

6-8 years including 1-2 years in technical support
Shift Timings: APJ (6:30AM to 330 PM)
Proficiency in Access and VBA
Proficiency and minimum hands on experience of 3 years in end to end MS BI Application
Proficiency in ASP .Net and C-Sharp

Business Operations Analyst Resume Examples & Samples

Typically 2-4 years of experience in a supply chain function
Developing Project Management Skills
Proficient understanding of HP's overall supply chain strategy
Strong understanding of Material Requirements Planning (MRP) and ATP
Developed understanding of import/export regulatory requirements and compliance
Moderate level of knowledge of inventory analysis

Business Operations Analyst Resume Examples & Samples

Ability to articulate business and technical benefits of Federal shared services
Excellent verbal and written communication skills with experience giving presentations to senior managers and technologists
Experience in using business collaboration web services. Previous experience with MAX highly desirable
4 years of experience working within a business development or operations organization

Business Operations Analyst Resume Examples & Samples

Please note: this role is located in Kelowna, BC; remote work is not an option; this is a 15-month contract position
Strong customer service background
Strong Computer skills, word and presentation software
Able to lead independently and collaboratively
Relevant Undergraduate Degree. Bachelors’ degree focusing on statistical analysis, mathematics, or business management (project management)

Business Operations Analyst Resume Examples & Samples

Provides financial analysis via models and projections to multiple levels within the organization to support business objectives
Routinely presents results of financial modeling and analysis to various teams across the division including Tech Ops and Finance as well as Senior Leadership
Partners with HQ, Regions, Tech Ops, Project Management, Reporting and Finance to quantify the impact of operational strategies within both the Commercial and Residential sides of the business
Provides budget and forecast support to Regional Finance and Tech Ops teams
Identify risks and opportunities related to Tech Ops metrics
Create, revise, update and deliver daily, weekly and monthly reporting to all levels of management as necessary
Support month end close process on all Tech Ops PL categories
Conducts various statistical and financial reports,as assigned. Gathers analysis and creates reports
Assists in budgeting, forecasting, variance analyses and related reports, as assigned
Conducts financial research, analyzes financial performance against objectives, and determines emerging financial trends
Maintains statistical/financial databases

Business Operations Analyst Resume Examples & Samples

Maintain/create core reporting and analytics infrastructure and models while proactively surfacing opportunities
Provide deep analytic support and business context to identify and drive critical growth initiatives
Analyze large datasets and partner with Product, Engineering, and Business teams to interpret findings and identify actionable insights and opportunities

Business Operations Analyst Resume Examples & Samples

Help facilitate user acceptance testing for assigned projects
Understand the tools and processes at a detailed level and advise users on the most efficient and productive use of the tool set as well as current best practices
3-5 years industry experience
Operational and Project Management experience in online advertising or internet related field preferred

Business Operations Analyst Resume Examples & Samples

Manage inventory and perform necessary research for support
Provide variance analysis and location audits
Correspond with and provide critical information to internal and external partners
Partner with 3rd party vendors as needed
Provide Billing support to client groups
Handle administrative activities
Excellent organizational skills, strong analytical skills; attention to detail is critical
Demonstrated proficiency with Microsoft Word, Excel, Outlook
Ability to communicate effectively and resolve conflict
Partnering and relationship skills
Understanding of O/S (over/short)
Ability to quickly learn new systems and programs
Action planning and follow through
Banking experience
Bookkeeping experience

Business Operations Analyst Resume Examples & Samples

2-4 years of experience
Broad knowledge of Cabela’s business processes and architecture, specifically within Customer Relations preferred
Advanced to expert level of use of Microsoft Office Suite of applications – specifically Excel (including pivot table and charts), Outlook, Word, PowerPoint required
Additional years of experience in related fields could be considered to take the place of education or degree
Bachelor's degree in statistics, mathematics, finance, economics, operations research or similar discipline OR two or more years performing operational analysis a strong plus
Organized and scientific approach to work that allows for collection and retention of large amounts of data with no loss of integrity
Ability to see the big picture while effectively analyzing details
Must be self-motivated and have excellent organizational skills
Able to work effectively and deliver results with minimal daily supervision
Skilled at cross-functional collaboration
Strong data analysis and report writing skills
Proven analytical and problem solving skills

Business Operations Analyst Resume Examples & Samples

Support of the day to day activities in RFS team under John McNamara
Conduct a cadence with RFS Portfolio Directors every week to get updates
Manage Book of Business based on the inputs from Portfolio Directors
Manage SalesConnect entries for RFS every week
Update WES file every week
Conduct Signings reconciliation on Monday
Manage B&P report and conduct a B&P meeting fortnightly
Help Masako manage the travel request approval process, by consolidating all the inputs and create a report twice a week
Respond to any follow ups or questions regarding travel requests
Understanding of the Sales Cycle
Skills on Excel (Vlook up etc.), Powerpoint
Skills on SalesConnect
Proactiveness
At least 6 months experience in Business operations

Business Operations Analyst Resume Examples & Samples

Must have strong experience with ACH
3 to 5 years of business analysis experience, i.e., application/ production support and/or participation in project activities for change management initiatives, including documentation, requirements identification and testing for small- to medium-size projects
Good knowledge of testing strategies, test plans and execution
Good knowledge of departmental systems and applications
Strong computer literacy, with ability to leverage technology associated with the job (Excel, PowerPoint, Visio or ABC FlowCharter)
Good change management skills
Good interviewing and facilitation skills

Business Operations Analyst Resume Examples & Samples

Carry out general operational functions for business processes including but not limited to: registration, identification, imaging and data procurement
High School graduate, or GED equivalent
Bachelor’s degree preferred with concentration in music business
Foreign language preferred
Knowledge of at least one musical genre. More genres preferred for more complex departments

Business Operations Analyst Resume Examples & Samples

Analyze processes and procedures, and recommend system changes or process changes that enhance operational efficiency
Complete business analysis and requirements specifications
Create and manage to project plan, and escalate deviations from plan
Create and implement User Acceptance Testing (UAT) plans, and recommend actions related to results. Access data and line of business information required to fulfill accountabilities.
Collect data, business performance information and results from business unit senior managers. Negotiate funding for new plans and negotiate timelines and deadlines for assigned initiatives and projects
University degree/college diploma or equivalent work experience
6 to 8 years of project-related work experience
Solid knowledge of Trade Finance Operations – Import and Export Letters of Credit, Standby Letters of Credit, Guarantees, Documentary Collections, International Payments
Solid understanding of the Software Development Life Cycle (SDLC) and its relationship to business systems design and implementation
Familiar with established process analysis and improvement tools
Familiar with products, operations and market practices
Solid knowledge of testing strategies, test plans and execution
Solid knowledge of conversion, parallel and implementation processes
Strong knowledge of process and/or project management
Solid knowledge of standard desktop applications used by the business unit
Advanced knowledge and understanding of the business unit’s key products and services, processes and controls
Solid understanding of the business unit’s risk and regulatory requirements
Solid knowledge of the business unit’s transaction fulfillment procedures
Solid knowledge of departmental systems and applications
Solid understanding of internal business partner’s business, services and organization
Advanced analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality
Advanced decision-making skills
Tolerance and flexibility for resolving ambiguities
Advanced change management skills
Strong prioritization skills
Strong planning skills (re finance, resource, strategy, business)
Strong risk management skills
Solid negotiation skills
Strong customer service and relationship management skills
Strong facilitation/ presentation skills
Strong conflict management/ resolution skills
Coaching, mentoring and training skills
Strong teamwork and team leadership skills
Strong written and oral communication skills, with the capability to present and articulate complex concepts
Strong multi-tasking skills covering a wide range of challenges which are independent and distinct
Ability to translate business requirements into system solutions according to Bank standards in working with the supporting groups across the organization
Ability to document requirements, acceptance test plans, conversion and implementation plans
Ability to support PO during business contingency

Business Operations Analyst Resume Examples & Samples

Swift wire/settlement accounting input and review
Preferred 1 to 2 years’ experience in derivative settlement/accounting and/or operations
Working knowledge of derivative products and operations processes
Knowledge of ISDA documentation and industry standards/Regulations
Excellent oral & written communication and analytical skills
Organized, high personal motivation with focus on teamwork and continuous improvement
Ability to work in fast-paced, high volume environment with tight deadlines. Strong customer service skills
Knowledge of product system applications (ie. Calypso, Endur, Imagine and Mircosoft Office applications ) an asset

Business Operations Analyst Resume Examples & Samples

Bachelor's degree, or equivalent is required
Must have 2 years of related experience
Experience processing orders in SAP required
Generating reports and product SKU set up in SAP required
Experience maintaining orders in the customers system
Must have strong computer skills including MS Word, Excel
Must be detail oriented with meticulous data entry skills
Must be self-motivated and willing to take initiative when needed
Ability to prioritize multiple tasks required
Must be team oriented, positive and willing to help others
Professional and courteous demeanor required
Prior experience working in a professional office environment preferred

Business Operations Analyst Resume Examples & Samples

Experience in data mining, data manipulation and analysis
Experience with Hyperion/Brio queries - knowledge of SQL an advantage
Experience in Sales Operations & CRM systems - knowledge of renewals or annuity business an advantage
Experience in documentation and process improvement
Knowledge of enterprise IT solutions - server and software an advantage
Reporting - Quarterly extract, manipulate, clean - Software data for CRM loading and opportunity management for sellers
Reporting - Produce weekly,monthly Business Reports for sales Pipeline data as well as Ad-hoc analysis for business and management
Reporting - assist planning, delivery teams, programs leader for software sales & entitlement data Ad-hoc
Pre-sales - assist sales team and business partners with general product & offering queries, inventory & asset data
Pre-sales - assist sales team with customer spend & pricing analysis, discounting review
Pre-sales transaction support - Liaise and STG and SWG for Software licensing regarding product announcements, and renewal rules
Pre-sales transaction support - Assist with Legal & contract delivery issues (Statement of Work changes, PCR, Contract Addendums, Draft Interim Support letter)
Post-sale - Assist with entitlement issues, system data issues, testing, special handling administration
Ad-hoc - assist with day to day operations - system and data issues, sales & delivery queries

Business Operations Analyst Resume Examples & Samples

Bachelor's Degree from a top 25 university, with outstanding academic performance
1-3 years in consulting, investment banking, or other high-impact role (e.g., startup)
Excellent financial modeling skills (or ability to learn Excel quickly)
Technical background not required, but preferred

Business Operations Analyst Resume Examples & Samples

2 years experience as a business analyst within a financial services organization
2 years experience in BA techniques such as process models, data flow diagrams, or other diagramming tools and models
2 years experience in business systems analysis functions
5 years of experience in Microsoft office suite - Word, Excel, PowerPoint, Visio
1 year of experience in Query languages, like Crystal Reporting, to perform data analysis
Knowledge of the DSS TRIPS Application would be a plus
College degree, or specialized training or equivalent work experience
Strong decision making capabilities and the ability to identify problems, propose solutions, and influence change
Negotiates to find creative solutions to reach goals of the group and achieve win/win solutions
Detailed understanding of the application development life cycle
Experience with incident management and the Service Manager (formerly Peregrine) system
Strong ability to manage multiple tasks simultaneously and prioritize work efforts in a demanding high paced environment
Ability to work independently yet interact with a wide variety of groups
Ability to recognize/foresee downstream impact(s) before presenting recommendations

Business Operations Analyst Resume Examples & Samples

Bachelor's Degree in Business or related field or equivalent
Master's Degree in Business or related field
3-5 year of experience in the following
Post college experience in business or related field
People leadership and supervisory skills
Highly proficient in all Microsoft Office applications
Excellent communication skills, both written and verbal
Eloquent English language presentation skills in order to communicate at an executive management level within the VW group
Highly organized and dependable
Excellent teamwork ability and strong interpersonal skills
Ability to work well independently and with minimal supervision
Knowledge of emission testing processes
Basic German language skills
Formal Customer Service Training
Driver Safety Training

Business Operations Analyst Resume Examples & Samples

Assisting with the overall analysis, delivery and outcomes of Remediation & Correction Oversight initiatives
Ensuring the accuracy and completeness of the remediation population
Responsible for working with the process owner(s) and technical writers to develop thorough procedures and documentation
Communication of remediation efforts and status to all levels of Management
Proper management of time & resources on multiple initiatives at a time
Facilitation and leadership of multiple initiative sub-teams & working groups
Bachelor degree or Professional Certification preferred
Demonstrated leadership success within a Servicing / Operations / Call Center environment (5+ years strongly desired)
Proficiency or related work experience in an operational controls function such as: Audit, Risk Management, Quality Assurance (3+ years strongly desired)
Experience within Auto Finance / Student Lending preferred, but not required
Must have strong working knowledge of MS Excel
Decision-maker / Independent thinker
Ability to influence others and work closely with others to achieve cross functional goals
Detail orientated with strong organizational skills
Excellent time management skills with the ability to multi-task
Outstanding communications skills, both written and oral

Business Operations Analyst Resume Examples & Samples

System set ups and processing
Review and analysis of bug fixes and small system enhancements, providing options and recommendations
Assisting in testing and release management

Business Operations Analyst Resume Examples & Samples

Strong attention to detail and accuracy - proven ability to produce quality results timely
Ability to deal with ambiguity and multi-task
Strong issue resolution skills
Demonstrated ability to create and maintain advanced reporting (metrics and scorecards) and analytics experience
Excellent verbal and written communication skills - ability to summarize findings into concise high level points geared towards the audience
MS Office skills (Expert Excel, Access/VBA Macros, SharePoint; Intermediate Word, PowerPoint)
SAS Experience Preferred

Business Operations Analyst Resume Examples & Samples

Possess solid knowledge of the Payments business line including strategy, business plans, products, processes and revenue streams
Understand Payment solutions and apply knowledge to data analysis, process improvement, and problem resolution tasks
Lead creation of deliverables including market analysis, customer analysis, business cases, business requirements, test plans, procedures, audit remediation, and process/product documentation
Review procedures and product features and recommend changes for improvement with an emphasis on risk control, customer experience and efficiency
Provide input for and assist in the creation of project plans, work assignments, target dates and other aspects of assigned projects
Acts as team leader for assigned projects
Ensure system enhancements follow the appropriate IT and EPMO guidelines, meet or exceed user requirements, and are completed in a timely fashion
Identifies product enhancements, documents business needs and determines development impact to current system processing. Works with product managers, IT resources and users to ensure accuracy of enhancements
Provides guidance and context in prioritizing and determining complexity of problems and requests
Drive projects toward completion of defined plans through direct participation in development or oversight of deliverables
Function as a liaison between the business line, operations, and the technical areas throughout the project cycle
Collaborate with internal and external users in defining project and application requirements
Works with development resources (in house and third party) to ensure development work is completed to specification
Assume a primary role in the testing and implementation of new processes, applications, enhancements and/or conversions
Lead vendor collaboration forums and drive alignment between vendor and internal objectives
Provide users with documentation and maintain manuals, training materials and other reference materials
Where/when necessary, author documentation, manage communication and provide training to internal stakeholders
Coordinate activities around user acceptance testing of product enhancements including development of UAT test plans, coordinate subject matter experts and customers testing, and ensure internal and external release quality
Identifies, researches, and analyzes production problems develops solutions, and resolves problems
Partner with the technical areas in the research and resolution of system and process problems
Bachelor's degree with an emphasis on MIS, Finance,&/or Business or equivalent combination of education and experience. Master's degree preferred
Minimum 5-8 years experience in Banking, Systems or Operations
Minimum 4 years experience in Payments Product groups including Treasury Management, Card Services, or Global Payments
Six Sigma Green Belt or PMP certification preferred
Possesses a broad understanding of Payments industry and supporting business system requirements
Ability to lead large matrixed groups toward the development of common solutions
Ability to manage multiple projects, work under pressure, and adapt to changes in the work environment
Ability to present to senior leadership on sensitive subject matters
Highly skilled in Windows based software programs (Outlook, Word, Excel, PowerPoint, Visio). Tableau and Access preferred

Business Operations Analyst Resume Examples & Samples

Escalate deviations from requirements management plan
Collect data, business performance information and results from senior managers
Understand and interpret business and system problems/ improvements, and recommend solutions to project team(s)
Identify and document business unit requirements
Ensure all appropriate authorizations and approvals are obtained in accordance with policy and controls
3 to 5 years of business analysis experience, i.e., Loan IQ administration and production support, Loan
Strong knowledge of Corporate and Commercial Lending Operations systems and applications: Loan IQ,
Strong analytical and problem-solving skills, with ability to conduct root cause analysis on system,
Strong collaboration skills, with ability to work effectively with Product Operations teams and liaise with

Business Operations Analyst Resume Examples & Samples

Interfaces with external customer
Interfaces with complex customer & internal service partners to advocate client needs and solutions
Act as a senior point of escalation for external and internal parties
Analyzes customer disputes and offers solutions that fit both client and company needs
Decision, approve, and process monetary credits to customer accounts
May maintain issues logs and may prepare monthly reporting
May serve as a mentor to less senior team members
Monitors daily performance against established metrics
3-5 years customer service/call center experience resolving direct customer issues, including researching root cause and recommending solutions
In depth knowledge of Chase products and services in one or more of the following businesses: Consumer Branch, Mortgage (Servicing or Production), Business Banking, Credit Card, Fraud, Risk, AML/KYC, Chase.com, Chase mobile
Proven customer-centric focus coupled with the ability to balance against controls agenda
Proven excellent research and analytical skills
Proven ability to deal with ambiguity, think critically, solve problems creatively, plan and meet deadlines, demonstrate strong sense of personal accountability
Strong presentation and relationship management skills
Flexible, able to adapt to changing environment and goals
Highly detail-oriented
Working knowledge of MS Office Applications (Word, Excel, PowerPoint, SharePoint, etc…)
Bachelor’s degree preferred, but will consider equivalent experience
Role requires high level of independent decision making & judgment under minimal supervision

Business Operations Analyst Resume Examples & Samples

Exposure: An inside look into the day-to-day operations of an organization at the cutting edge of media and technology
Professional Development: Exposure to a variety of professional development topics facilitated through our partners at Comcast University and senior leaders within the organization. These sessions include speaker series, skill-building workshops, and networking opportunities
Mentorship: Mentoring from fellow colleagues through the Empowering Future Leaders Program (EFLP) to help you navigate your experience, provide coaching, and expand your professional network
Assisting daily in researching receipts, shipments, adjustments from 3rd party SIK warehouses that were not processed automatically in Oracle
Creating Capital Authorization Requests and Purchase Orders as needed. Track invoices to ensure timely payment to third party partners
Tracking shipments into SIK warehouses from various Suppliers & Comcast warehouses to ensure timely fulfillment & receipt. Escalate delays as needed
Submitting UPS claims for lost/damaged shipments as needed and reconcile payments received
Assisting in the creation and maintenance of reporting on a daily, weekly, monthly basis
Majors:Business Administration, Operations Management, Finance, Business & Engineering , Economics, Entrepreneurship, Communications, Information Systems, Information Technology

Business Operations Analyst Resume Examples & Samples

Assists with the initial determination of the feasibility of assigned work, ensures user requirements are thoroughly and accurately documented in accordance with standard best practices
Performs necessary follow up with partners to ensure new or modified process is documented accurately and requirements have been met
Works with Project teams to participate in post-project reviews to ensure the process is improved for the next project
Provides analysis of performance for all aspects of metrics delivered and identifies key trends
Develops reporting requests
Supports immediate team with conducting initial process roll-out, including training
May audit project deliverables to ensure quality outcomes and adherence to quality assurance best practices
May participate in process improvement initiatives
Requirements Analysis
Review and Reporting
Technical Troubleshooting
Analytical Thinking

Business Operations Analyst Resume Examples & Samples

Build various transportation models to forecast costs on our P&L (outbound, returns, inbound)
Prepare detailed analysis to support negotiation discussions with carriers
Report on a weekly basis the company's transportation metrics
Be the point person for the warehouse management teams for carrier-related issues
Work closely and in parallel with the algorithms & eng teams on product roadmap initiatives related to transportation
Work closely with the FP&A team to stay aligned on shipping cost forecasts
Complete deep dives on transportation data to monitor trends over time or expose areas we can improve

Business Operations Analyst Resume Examples & Samples

Must be an advanced user of Excel, capable of creating macros and models to streamline data reconciliation and advance our financial strategy
Develops and manages the analysis of actual results against planned objectives and presents data in a logical and clear format so that management can develop action plans
Provide frequent ad-hoc analyses in support of explanation of business trends
Must be able to collaborate with members of the team, senior management and high-level employees in other cross-functional groups
Supports senior management in business analysis and strategic initiatives
Uses complete knowledge of the business, including system and product knowledge in order to holistically understand pricing for customers. Can create, understand, and present detail from financial statements to build a sound business case around recommendations
Develop and maintain comprehensive subscriber reporting
Conducts historic research, analyzes performance against objectives, and determines emerging sales and subscriber trends
Consolidates data reports and delivers to help drive data-based strategic decision-making
Incorporate supporting forecasting impact analysis for any recommended subscriber changes -Comprehensive modeling required.-Excellent verbal and written communication must be able to communicate effectively across all levels of the organization
Works with broad discretion regarding work details on assignments of a varied and difficult nature

Business Operations Analyst Resume Examples & Samples

General knowledge of administrative practices and procedures
Intermediate knowledge of project management life cycle
Basic understanding of metrics and reporting. Good organization, decision-making with attention to detail and problem solving skills
Intermediate skills with MS Office tools, including Work, Excel, and PowerPoint
Strong organizational skills. Above average written and verbal communication skills
Professional appearance and presentation. Able to handle confidential information
Ability to translate basic concepts into written and visual documentation
Self-starter and ability to work independently and in team environments
Must have the ability to balance multiple projects and priorities simultaneously in a fast-paced environment
Bachelor’s degree in Business or related field preferred
At the manager’s discretion, additional relevant experience may substitute for the degree requirement

Business Operations Analyst Resume Examples & Samples

Preparation of internal dashboards and external reports involving forecasting, accounting, operational results, and business plans for all of MapQuest
Perform ad hoc modeling and analysis to support the growth of the business
Develop departmental budgets and forecasts based on historical and current business information; weekly, monthly, quarterly
Prepare monthly variance analysis of actuals to budgets/forecasts
Identify, recommend and implement revenue and strategic improvement initiatives
Build reports and presentations that convey findings and conclusions
1-2 years in a fast paced and data driven environment
Bachelor’s degree required (Math, Statistics, Economics, Business, or Finance preferred)
Fluent in Microsoft Excel (vlookups, concatenate, pivot tables, data manipulation, etc.)
Advanced Problem Solving Skills Required
Experience with Omniture or Google Analytics preferred
Ability to conceptualize the big picture while still attending to detail
Ability to break-down complex business problems and recommend strategic solutions

Business Operations Analyst Resume Examples & Samples

Coordinate and compile information from multiple systems. Manipulate large data sets and ensure the underlying data is accurate and correctly defined
Build, maintain and produce operational reports and dashboards that include costing metrics and financial data. Accurately and timely compile statistics for daily, weekly and monthly management reports
Identify insightful metrics; develop and maintain metrics to measure productivity and process performance. Identify trends and variances
Provide insight to opportunities for process improvements based on analysis of the data. Identify, create and help drive process improvement initiative projects
Collaborate with staff within and outside the department at all organizational levels to gather information and prepare reports
Perform daily general ledger and operating account reconciliation. Complete other financial tasks including timely and accurate vendor payments
Provide ad hoc reporting and analysis for internal and external stakeholders including risk, regulatory, and third-party investors
Create, test and improve relevant processes, procedures and document templates
4-year degree or equivalent related work experience
At least 1 year of experience in service delivery or business operations
Advanced skills in Excel and proficiency with PowerPoint and Word
Exceptional verbal and written communication, interpersonal and customer service skills
Detail oriented and ability to review large sets of data and ensure accuracy
Strong organizational skills and ability to effectively prioritize daily tasks to meet deadlines
Critical thinking skills. Ability to define problems, establish facts and draw valid conclusions
Ability to collaborate effectively with individuals across the organization
Ability to work independently with limited direction from the manager

Business Operations Analyst Resume Examples & Samples

3rd or 4th year student in a business, finance, accounting or related program
Proven knowledge of business operations principles
Proven knowledge of finance and accounting principles
Proven knowledge of productivity tools such as excel, powerpoint
Proven analytical skills to spot business trends and provide analysis
General project management skills
General understanding of the software consulting business
Experience working effectively with remote team members

Business Operations Analyst Resume Examples & Samples

Formal Lean/Six Sigma training is a plus
Excellent judgment and logic to handle sensitive information
Exceptional problem solving skills as well as the ability to create logical and realistic solutions under tight deadlines
Ability to travel up to 50-75% as needed

Business Operations Analyst Resume Examples & Samples

Expert knowledge of testing practices and processes
Proficiency in all Microsoft Office Applications
Strong platform knowledge for mainframe, client/server and/or web-based applications
Proven experience with automation testing tools and strategies
College Degree (Preferred)
3+ years previous management experience strongly preferred
3+ years experience in user acceptance testing strongly preferred
Familiarity with Business Functionalization and on/off-shore partner management
Leadership experience in managing cross-functional teams preferred

Business Operations Analyst Resume Examples & Samples

Experience in Analytical Thinking and Problem Solving in a testing (QA) environment
Experience in User Acceptance Testing lifecycle and structured testing
Advanced ability to develop test strategies and test plans including technical resource requirements
3+ years of professional technological experience with an emphasis on Quality Testing strongly preferred
Ability to conduct lessons learned, identify tactical and strategic opportunities
Ability to compile, analyze and report metrics
Leadership experience in managing cross-functional teams a plus

Business Operations Analyst Resume Examples & Samples

Creates and maintains multiple operational reporting tools including, budgets, budget forecasts, variance reports, timesheet reporting, resource plans
Manages our contractor on boarding process, tracks funding sources, and monitors budget in partnership of the hiring managers
Provides analytical support of actual results and feasibility of proposed business strategies
Provides statement of work support pertaining to hardware and software working between hiring managers, vendors, procurement, and legal departments
Works as point of contact for procurement, financial teams, and other business operations teams
Needs to be comfortable communicating results to leadership
Consolidates data reports and drives data-based strategic decision making
Organizes and works with vendors on various internal initiatives including all hands meetings, creating marketing materials and others
Provides support for various administrative tasks and projects
Can do documentation and provide communications on processes and provide training to internal team members
Highly skilled in Excel, Power Point,Tableauand related software tools. Database experience a plus

Business Operations Analyst Resume Examples & Samples

Performs and completes daily, routine tasks, receiving instruction from manager as needed
Provides basic, routine support for process and operations activities that optimize cost effectiveness
Assist in operational planning by researching, collecting, analyzing and consolidating basic business data
Drafts reports with preliminary findings
Provides basic, routine data to manufacturers and vendors
Collects basic information needed to analyze a problem, situation or issue.Performs routine or basic data analysis, following the correct steps and using the appropriate tools, seeking guidance when necessary.Develops an understanding of how to analyze data and identify the implications of various courses of action
Acquires basic knowledge of the industry, such as terminology and key players.Researches industry information andsummarizes findings.Recognizes different industry products and services and begins to understand how they are applied
Acquires basic knowledge of systems and databases through completing routine responsibilities.Completes routine activities by using financial systems and technologies.Completes basic quality review checks on data
Collects and consolidates basic business data, providing preliminary information to support demand planning.Acquires basic knowledge of forecasting through completing routine responsibilities according to standardsand procedures.Understands that overlaps and linkages exists among products and services
Prepares preliminary reports and analyses according to predetermined standards for supervisor/manager review andinput
Requires conceptual knowledge of theories, practices and procedures within a discipline. Requires guidance on taskinitially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as theemployee gains more confidence and capability
Applies general knowledge of business developed through education or past experience. Often needs help understanding the commercial side or key business drivers impacting the task/decision
Uses existing procedures to solve standard problems; analyses information and standard practices to makejudgments
Has limited impact on own work team; works within standardized procedures and practices to achieve objectives andmeet deadlines as described by supervisor

Business Operations Analyst Resume Examples & Samples

Minimum of Associates degree in Business or related field or equivalent
Bachelor's Degree in Business or related field
2-4 year of experience in the following

Business Operations Analyst Resume Examples & Samples

Strategically evaluate new market opportunities
Create new metrics to evaluate the business
Use data to build insights about our advertisers
Ownership of reporting to provide insights about user growth, trends, and advertising revenue
Financial planning responsibilities focused on forecasting and budgeting
Work cross-functionally with other business groups
2+ years of experience in business strategy, finance, analytics or planning
Experienced in strategy consulting with a focus on technology or media is highly desirable
Professional experience using SQL
Able to synthesize strategic insights and problem-solve individually or in a group setting understanding key financial drivers of the business
Highly motivated, hard-working, and able to think clearly under pressure
Passionate about AdTech and Facebook

Business Operations Analyst Resume Examples & Samples

Monitor/Triage emerging items to determine issue priority and severity
Represent business interests on issue management calls, assesses and reports business impacts to issue facilitators and business leadership. Engaged in broad base communications and coordinating the response of multiple support teams
General understanding of the Customer Behavior for each Business Function
Calculate and record issue impacts
Lead and follow up on low severity issues
Communicate primarily low severity issues effectively with business units and IT Development
Assess risks and cross-impacts for reported issues
General understanding of Contact Center tools
Ability to quickly understand technology related issues and critically assess end-user impacts
Ability to manage expectations and interactions between business and technology organizations
Ability to translate technical language to the business
2+ years Call/Contact Center industry and solutions experience preferred
General understanding and experience with CCB Contact Center practices and technology preferred

Business Operations Analyst Resume Examples & Samples

Responsible for understanding Customer and Business Impacts of project charter/concept/architectural documents in the initial phase of the project life cycle
Intense focus on the overall customer experience and specialist experience
Build business use cases/servicing scenarios based on charter/concept documents
Leverage use cases/servicing scenarios to formally document requirement for Statement of Need (SON) and Impact Matrix (IM) walkthroughs
Review Business Requirements Document (BRD) for cross-Business Function projects
Represent business interests on Statement of Need (SON) and Impact Matrix (IM) walkthroughs. May be required to communicate requirements to Technology, program leads and other Business Functions
Lead and follow up on all issues impacting a project
Communicate issues effectively with Business Leads and Release Managers through project implementation
Engage with the project team through implementation of changes
Actively engages in project requirement meetings in the following manor
Influences requirements through analysis; providing thoughtful input to insure the business needs are met
Ability to identify and document gaps, impacts, and risks of the project
Works to insure no business requirements are missed
Captures and communicates lessons learned from a project and is able to apply them to future business requirement efforts
Ability to research and document current environment and apply appropriate changes to support the business request/needs
Manages a piece or work stream of a small project or other program initiative, with moderate to high supervision
Collaborates on user experience and business strategy
Contributes to idea creation and project execution
Contributes to the translation of business requirements to functional design
Conducts research and analyzes data
Escalates project issues and risks appropriately
Identifies and documents best practices
Develops segments of presentations
Participates in execution of a strategy; implements the tactics to meet goals for a functional sub-group or a department
Facilitates business requirements and functional design discussions with Business Owners / requestors
Conflict resolution, change management, influencing, project management and leadership skills
Ability to drive risk and control agenda
Strong working knowledge of Microsoft Office Applications
Ability to accept and learn from feedback
Ability to analyze, review, and develop project requirements
1+ financial services call / contact center industry and solutions preferred
Demonstrates ability to self-develop
Ability to assist and develop a peers
Ability to influence and drive organizational change
Networks effectively with colleagues
Sets high standards for self
Executes superbly and meets commitments
Acts with a sense of urgency
Is not afraid to ask difficult questions

Business Operations Analyst Resume Examples & Samples

Primary responsibility for answering Data Products phone line and email address in order to respond to client inquiries
Code time-sensitive customer news communications and websites using HTMLTrouble-shoot data quality concerns with the guidance of Management
Code/Draft time-sensitive customer news communications, websites and Database Corrections and follow up with downstream firms
Support for migration of datafeeds
Perform ad hoc projects and requests as needed
Manage customer migration ensuring process is conducted on a timely matter
Manage the external customer communications process including vendor alerts, mass emails, and updates
Act as a Content expert on trader, CMS, VSS, alerts and web vendor displays
Manage processes within the Technical Data Operations Group. Verify upstream changes for the Ultrafeed product
Manage technological updates (on the business side) for the Ultrafeed product
Liaise with internal and external groups on industry initiatives such as Symbology
Managing Data Store Customer Service/Billing. SIP Capacity Exchange latency
Update SharePoint internal documents (Call logs, etc). NASDAQ Trader Website Updates. (Price List/Page Updates). Web Vendor Correction Outreach Process. Staff Meeting Minutes (Weekly). FIF Stats (Monthly)
Heavy usage of MS Excel & PowerPoint to create charts, manage data and prepare reports

Business Operations Analyst Resume Examples & Samples

Analyze and maintain executive reporting for various internal processes
Provide mentoring and coaching for other Access Management Group (AMG) team members
Collaborate with the team to develop best practices and identify tactical and/or strategic opportunities
Collaborate with Business Function partners on projects impacting user access or privileges
Evaluate, submit (where appropriate) and approve Business Function access requests
Evaluate and administer Business Function access (where appropriate)
Provide oversight and governance for establishing and maintaining Business Function standardized access and non-standard System Access requests
Provide oversight and governance for recertification, employee transfers and cost center/mail code changes
Provide oversight and governance for Business Function risk and audit support
Oversee our general mailbox
Internal reporting - termination, new hire, profile database and BOW
2+ years direct Financial Services Call/Contact Center experience preferred
Strong understanding of business function access needs/controls, strategy and technology across the firm
Strong Experience in business analysis, reporting of business data, problem identification, resolution and root cause analysis
Ability to team and partner collaboratively with business partners

Business Operations Analyst Resume Examples & Samples

Work with Project Managers, Business Analysts, Business client and other technical teams to design, develop, implement, test and maintain back-end UT
Work with Business client to update and maintain current back-end UT’s
Performance and scalability tuning to support deployments
Research and prototype new technologies as appropriate
Ensure quality and completeness of the product through unit testing, documentation and maintenance as appropriate
Work with the team to provide a first-line support capability
Translate technical requirements into programmed application modules
Participate in design reviews and provide input to the design recommendations
Incorporate Corporate Architectural Standards into application design specifications
Incorporate security requirements into design
Understand the structures, usage and sources of data
Must be self-directed/self-motivated. Must be able to manage individual workload and deliver agreed upon project milestones
Serve as liaison between the Technology organization and the business users
Intermediate Skills level in technologies below

Business Operations Analyst Resume Examples & Samples

Become an expert in the use and understanding of PPS planning tools and systems
Review and analyze current demand changes and supply matching, as well as proactive communication to the regions and suppliers regarding long range forecasts
Extensive interface with various functions including procurement, marketing, pricing and finance
Communicate launch schedules, qualifications, demand levels and changes, quality issues, and EOL lock volumes to regions and suppliers
Responsible for first level Supplier escalations
Own and maintain direct and effective communication channels with suppliers’ US or HQ contacts
Manage suppliers’ supporting NPI and EOL
Excellent planning and communication skills
Demonstrated ability to negotiate with, and influence, others
High Fluency in English ( written and verbal ) and local language
Excellent knowledge of procurement practices, terms, negotiation concepts, planning tools, and business law
Analytical and Negotiation skills
Excellent MS office desktop skills ie Outlook, Powerpoint, Word
Excellent use of Excel
Capacity to interpret complex data

Business Operations Analyst Resume Examples & Samples

Performance Measures & Process
3 to 5 years of business analysis experience, i.e., application/ production support and/or participation in project activities for change management initiatives, including documentation,
Requirements identification and testing for small- to medium-size projects
Strong teamwork skills, with ability to work effectively with project teams to ensure project objectives are achieved and ability to work with technology groups to ensure production support
Issues are resolved

Business Operations Analyst Resume Examples & Samples

Responsible for driving management level reporting, analytics and data mining
Designing and Developing Dashboards using Power Pivot, Power BI and other data visualization tools for various organizational metrics and indicators
Creating new reports and modifying existing reports using industry standards and best practices
Elicit business requirements using business analysis, interviews, document analysis, requirements workshops, use cases, scenarios, business process descriptions, tasks and workflow analysis
Use the gathered requirements to develop logic for reporting, analytics or IT application support
Apply analytical skills to assess problems/needs, document requirements and determine new process, IT or report solutions
Developing manual/automated reporting programs using data from billing, service and sales systems. Design and distribute reports from Oracle and other in house applications
Perform statistical analysis, build predictive models, and formulate decision models that relate operational activities to results to drive value stream enhancement and continuous improvement
Develop or maintain access databases
Develop graphs, charts, pivot tables and raw data tables on a weekly, monthly and quarterly basis. Write Excel/Access Macros, Visual Basic coding
Perform ad-hoc data analysis and manual data refreshes. Determine when repetitive ad-hoc requests should be included as standard reporting
Understand data standards and identify data abnormalities. Instill data quality in all solutions delivered
Engage with IT to transform existing solutions to new methodology and technology. Liaise with IT to manage process of data mapping, UAT testing, etc
Maintain close alignment with all customers (internal, external, management and at the field level) and other data reporting teams to ensure requirements are being met
Leverage collaboration portals like SharePoint for requirements gathering, design, project development and deployment
Excellent skill level in SQL, PL/SQL. Strong SQL query writing experience
Advanced knowledge of Toad, PowerPivot, and/or other data extraction, mining, visualization and reporting tools strongly required
Proficient in Microsoft Power BI
Proficiency in dashboard and scorecard design and development
Understanding of Database Design. Excellent skill level in relational database required
Oracle, MS SQL Server intermediate knowledge
Proficient in Microsoft Word, Power Point and Visio
Proficient in MS Excel and MS Access (with macros and visual basic)
Excellent critical-thinking skills with the ability to research and analyze data retrieved from multiple sources
Must possess and demonstrate excellent verbal, written, and interpersonal communications skills
Ability to build rapport, cultivate working relationships and drive collaboration across teams
Must be an adaptable self-starter and work with minimal supervision. Must be able to juggle multiple projects and organize time effectively
Superior documentation and organizational skills. Must be detail oriented
Demonstrate commitment to continuous improvement in a dynamic environment
Must be willing to put in extra time and effort if need be. Go above and beyond the requirements of the job and strive to exceed expectations

Business Operations Analyst Resume Examples & Samples

Workflow Analysis & Documentation - includes undertaking critical analysis of current processes; identifying areas for process improvements and automation;, determining optimal solutions resulting from sound analysis of business process and workflows (current state/future state); create project plans and implement
New Business Initiatives (new products, market segments, complex one-off transactions, etc.) - work with Business Development, Credit, Asset Management and Finance teams to gain understanding of structure and deal parameters; utilizing knowledge and expertise of existing systems and processes, identify and propose strategies/solutions; documentation of workflows as needed; work with all internal teams to ensure smooth integration and coverage of all risk & compliance controls
Reporting & Data Analysis
Develop LF reporting package; determine and evaluate metrics required to meet business needs; prepare reports by collecting, analyzing and summarizing information
Prepare Collect, analyze and summarize information
Streamline all existing reporting including monthly Perfect Pay Reporting and other specialized reporting being completed for various partners
Develop dashboard to provide status of new business, KPI’s, projects
Review exception reporting on transactions and identify process/system changes as required
Special Projects – Plan and support various projects and initiatives including Term Loan conversion, Process Automation initiatives, and Tax projects
Risk & Controls -Ensure that all controls relating to Compliance Risk and Operational Risk are effective and operational at all times; point of contact for LF related audits; provide representation for LF on RCSA process and Operational Risk Management
Systems Related Gain detailed understanding of all system capabilities (InfoLease, CCEx, various databases)
As required, design and document system enhancement requirements, prioritize, work with IT team to develop, UAT testing, training and implementation,
Participate in Technology Stakeholder Meetings as needed
BA, BS or equivalent
5+ years of business experience; Financial Service Industry experience preferred
Strong Computer Skills
Advanced Microsoft Office skills including Outlook, Word, Excel, Access, PowerPoint and Visio
Detail oriented with strong problem resolution skills
Ability to work and effectively interact and contribute in a fast-paced team environment
Ability to identify and lead change

Business Operations Analyst Resume Examples & Samples

Experience utilizing decision trees to create application logic
Ability to leverage experimental design and creation of experiments to optimize application logic
Knowledge of policies, plans, procedures, products and regulatory requirements for collection activities
Ability to transfer knowledge to non-technical managers and end users
Proficient understanding of project management and testing methodology and procedures
Working knowledge of SQL
Experience writing syntax and/or ability to create application logic utilizing decision trees and strategies

Business Operations Analyst Resume Examples & Samples

Meet with operations managers & associates to understand overall buisness operations, challenges, and growth patterns
Conduct meetings/sessions to design solutions that meet buisness needs
Exhibit good listening and comprehension skills and quickly synthesize information
Identify risks, dependencies, and potential roadblocks and present to management and operations teams
Drive towards simplicity & efficiency in solution creation & design solutions that enable the operations to meet buisness objectives
Work with Senior Business Operations Analysts to design, develop, implement, and validate solutions
Present results of analysis & design to Senior Business Operations Analysts, operations managers, associates, and team for a collaborative approach for solution development
Implement solutions based on documented analysis results
Provide testing support as part of solution design, implementation, maintenance, and troubleshooting
Create and coordinate user acceptance testing for design validation
Work cooperatively with other business analysts, technical & application personnel & vendors as warranted
Provide regular status reports to supervisor and team

Business Operations Analyst Resume Examples & Samples

Develop a deep understanding of operational, customer and financial data
Collaborate with leadership to design and deliver dashboard tools
Manage monthly book sales reporting and forecasting
Manage monthly book production through understanding inventory and sell-through
Drive continued sales optimization through performance analysis and testing
Support ad-hoc analysis to drive business insight
Collaborate with Sales, Operations, and Technology teams

Advanced Services Business Operations Analyst Resume Examples & Samples

Lead the accuracy and governance of data within the tools
Assist in tracking and maintaining data for Project Profitability, Compliance, Accuracy, Governance at the project level
Assist with Booking process through Deal Assurance from the Advanced Services Delivery perspective
Standardize and formalize definitions, calculations, metrics and matrices of specific tools
Assist in driving global initiatives and project tracking and updates
Assist in the development of time-spent and efficiency measures and reports
Work with cross-functional teams to resolve issues
Assist and guide the field on processes, systems and procedures
Ad-hoc analysis and reporting as needed for management reporting and audit requirements
Able to manage and prioritize own time; provides feedback to supervisors on goal / task completion
Exercises judgment within generally defined practices and policies in developing methods, techniques and evaluation criteria for obtaining results; works autonomously and checks-in as decisions are made
Challenged by fast paced environments and the resultant need for prioritization and multitasking
Advanced skills with data manipulation, analysis and creation of summary reports for the business community
Solid organizational skills, ability to focus and make progress towards both short term goals and long term objectives
Cross-functional collaborator capable of building and nurturing relationships with existing and new stakeholders
Comfortable with change and possess the ability to execute against a regularly re-evaluated plan while maintaining commitment to all stakeholders
Willingness to grow with the team and tackle administrative tasks as required associated with area level metrics
Strong conflict resolution skills coupled with a proactive approach to identifying challenges before they reach "critical mass."
Previous experience with Cisco and with Cisco Advanced Services is strongly preferred
Proficiency to medium/expert skill level using MS Excel is a must; experience with other database tools is a plus
Ideal candidate will have 4-6 years' experience demonstrating solid analytical skills working with the business community in a related role with any finance, business operations, project management, or delivery management experience

Business Operations Analyst Resume Examples & Samples

Engage with stakeholders as a project coordinator during business expansion and projects related to system enhancements and releases
Engage with metric owners from each business unit to identify key causes behind data trends/irregularities
Create and maintain reports for the senior management team and business unit level managers of Operations
Identify process improvements to streamline data collection and report creation
Interact with business users including management and translate business requirements into technical solutions
Act as a lead for providing assistance and answering questions related to report building/SQL coding/software applications and automations
Bachelors degree, plus 2-4 years of operations, technology or risk management experience
Proven track record of digitization, automation and driving process improvements
Preferred Retail Operations, Fraud or AML/KYC experience and/or previous business analyst or project management experience
Demonstrate flexibility and willingness to accept new assignments and challenges in a rapidly changing environment
Flair for Project management
Business intelligence software including one or more of the following: SQL Server and/or Business Objects
Strong PC Skills including Microsoft Excel, Project, Access, Word, PowerPoint , Visio, Minitab, Marcos, VBA,
Advanced skills in Software Testing Tools – e.g. QTP

Business Operations Analyst Resume Examples & Samples

Work with managers across all of IRM to place Ariba and Concur orders with ES&P (Enterprise Sourcing and Procurement), track orders, escalate as necessary, and coordinate with IRM Finance
Place Ariba and Concur orders for NDAs (Non-Disclosure Agreement), SOWs (Statement Of Work), and MSAs (Master Services Agreements) with ES&P (Enterprise Sourcing and Procurement)
Track purchases through creation, delivery, and invoice payment
Create and manage cap and non-cap SOWs
Track expenditures against approved budget
Handle all related invoicing
Manage facilities-related requests
Coordinate and manage all training and certification requests and registrations
Perform standard and ad hoc reporting
Provide back-up support on time accounting (PPM Optics) and resource management/labor reporting
Manage and update divisional SharePoint
Answer or route inquiries that come to the Operations & Administration (O&A) team
PC proficiency with web-based applications as well as knowledge of automated database management systems (MS Office and SharePoint expertise)
Strong time/project management, problem solving, organizational, planning, numerical/quantitative, and analytical skills
Experience managing multiple competing and conflicting priorities
Experience working in a fast-paced, constantly-changing environment
Prior experience thriving and working with minimal supervision
Experience working cross-functionally (IT, Procurement, Finance, etc.) and with all levels of employees including management

Business Operations Analyst Resume Examples & Samples

Typically 6-10 years of experience in a supply chain function
Excellent understanding of supply chain processes (plan, source, make deliver)
Very Strong project management skills, with capability to manage cross functional teams in multiple geographies
Thorough knowledge of inventory modeling and analysis
Strong leadership skills including team-building and conflict resolution and management
Excellent understanding in developing and managing a trade compliance program

Business Operations Analyst Resume Examples & Samples

Bachelors degree and 10+ years of personnel security work experience. Previous work experience and 2+ different federal agencies preferred
10 years of experience supporting national intelligence programs
Analytic and critical thinking skills, including the ability to conduct program and management assessments, to identify needs and requirements, and to develop non-linear process improvement recommendations for implementation across the IC
Extensive experience in the effective execution of complex projects; in managing and mitigating risks, assessing customer requirements, identifying dependencies, and developing responsive project plans; in estimating costs and other resources using quantitative analysis to project requirements
Demonstrated knowledge of counterintelligence (e.g., foreign intelligence services intentions, capabilities, tactics, and operations), personnel security (e.g., background investigations, PRs, adjudicative guidelines), and analysis
Experience with IT analytical projects and tools, to include: knowledge management solutions, link analysis, data mining, data/entity extraction, and intelligence visualization tools
Ability to establish regular contact with high-level internal and external resources and have periodic contacts with other offices, supplying or seeking information on specialized and non-specialized matters; excellent use of tact when expressing ideas or opinions to senior leaders, customers, contractors, and other stakeholders
Demonstrated ability to communicate, both verbally and in writing, complex information in a clear, concise manner
Possess current ODNI ISSA/TS/SCI clearance

Project / Business / Operations Analyst Resume Examples & Samples

High School Degree and Bachelors degree in Business, Finance, Engineering, Science or Math is desirable or equivalent work experience required
3 to 6 years experience
Experience in most facets of project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline
Experience in Information Technology preferred
Ability to quickly learn organizational structure, business strategies and processes. Knowledgeable on business process modeling, process mapping
Capable of writing clear and well structured business requirements documents
Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use
Ability to resolve minor conflicts/issues using different tactics for prior to escalation. Work with team members to understand the needs of the project
Strong verbal and written communication skills. Strong facilitation and presentation skills
Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate
Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations
Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps
Assess, research, analyze and document sponsor/stakeholder needs
Supports the Project Manager in planning, executing, controlling and closing phases
Develop and maintain strong relationship with business partners and internal/external team members
Identify issues and escalates/manages resolution as required
Coordinates and provides support to the business with the process implementation

Project / Business / Operations Analyst Resume Examples & Samples

6 to 8 years experience
Ability to resolve minor conflicts/issues using different tactics for prior to escalation. Work with team members to understand the needs of the project. Strong verbal and written communication skills
Develop and maintain strong relationship with business partners and internal/external team members. Identify issues and escalates/manages resolution as required

Technical Business Operations Analyst Resume Examples & Samples

Perform ticket analysis, troubleshooting, providing solutions to the incident ticket
Create positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional attitude
Perform basic software system operations. This involves routine health check on customer systems, basic configuration changes/installation/ upgrades
Understand the optimization action that carried out by customer and able to advice the best practice to implement the optimization process in line with the tools capability
Hands on experience in analysing drive test logs, scanner logs and call trace log
Ability to analyse GSM, UMTS & LTE call trace files form Huawei Call Trace logs and understanding of different type of optimization issue such as Cross Feeder, Overshooting, Missing Neighbour, Pilot Pollution, IRAT & etc
Deep understanding of the RF engineering domain, with detailed level skills in network design, planning, optimization. Able to work on customer projects as expert deployed resource in customer projects
Experience is handling multi-vendor environment (Huawei, Ericsson & etc.)
Understanding of the IT environment within a customer operation, including support procedures, operational procedures and security policies
Strong understanding of RF communications in various wireless technologies including GSM, WCDMA, LTE, HSPA+, EvDO, and iDEN
Experience in supporting web based enterprise solution (J2EE) involving JAVA on JBOSS application server
Basic knowledge on Oracle DB (administration / monitoring) and simple SQL query

Technical & Business Operations Analyst Resume Examples & Samples

Perform ticket analysis, service interruption analysis, triaging of issues, follow-up with relevant teams for resolution
Ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID)
Run methods and procedures to provide resolution to known/recurring issues
Effectively use the existing knowledge base and documentation for quick-win and first-level resolution
Perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs
Ensure timely resolution or escalation within the agreed SLA. Create positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional attitude
Follow standard operating procedure and update checklists for quality assurance and progress tracking
Ensure seamless handover between shifts
Monitor and publish the SLA achievement by keeping track of all KPIs
Ensure crystal clear communication and documentation as point of contact
Perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). Report and properly document errors that are detected
Perform basic software system operations. This involves using the online screen, running maps and jobs, basic configuration/installation, taking backups, and so on
Work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities
3 reasons why you should apply for this role!
The project you will work on is building the future experience of customers of one of the world’s largest Telecom companies
This position will give you an ability to influence work of a lot of people surrounding you
You will be part of very dynamic team working with top of the line technologies
Strong Unix Operating system knowledge - Must
Experience writing various shell scripts
Experience with Oracle SQL - Must
High Communication skills - Must
Customer Facing skills
WebLogic knowledge - advantage
Good understanding of the Java language – Advantage
Ability to understand architecture of big systems and the relations between the components
Analytical Thinking & Problem Solving - Expected Proficiency Level: 1
Creativity & Innovation - Expected Proficiency Level: 1
Focus on Quality - Expected Proficiency Level: 1
Technological Excellence - Expected Proficiency Level: 1

Business Operations Analyst Resume Examples & Samples

Represent business interests on change record analysis, review and approvals
Strong analysis skills to assess end to end impacts and event conflicts for escalations
Coordinate and support post event validation efforts inclusive of playbooks
Engage in broad based communications to Senior Management and line of business partners regarding events and operational impacts
Analyze post event impacts for process improvement opportunities
Create and maintain metrics, process workflows and documentation
Working knowledge if ITSM, HP Service Manager
Strong knowledge of technology infrastructure, resiliency and maintenance lifecycles
Ability to manage expectations and interactions between business and technology organizations at all levels
Intermediate to advanced skills in Sharepoint, Excel, VBA Scripting, Visio and Powerpoint
3+ years technology experience preferred in infrastructure maintenance and/or resiliency disciplines
3+ years Call/Contact Center industry and solutions experience preferred
General understanding and experience with CCB Contact Center operations, practices and technology preferred
General understanding of customer interactions across Chase business channels

Business Operations Analyst Resume Examples & Samples

Represent business interests on technology related issue management calls, assesses and reports business impacts to issue facilitators and business leadership
Coordinates the impacts and incident detail from multiple support teams
Calculate and record impacts due to technology issues in the environment
Engaged in broad based and timely communications to Senior Management and line of business partners regarding system issues, resolution plans and customer impacts
Communicate low severity issues effectively with business units and IT development
Escalate risks and cross-impacts being proactive to identify issues early through monitoring of real time activity and potential trends

Business Operations Analyst Resume Examples & Samples

Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed
Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required
Work independently with users to define concepts and under direction of project managers
Drive and challenge business units on their assumptions of how they will successfully execute their plans
Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
Develop requirements specifications according to standard templates, using natural language
Process and verify customer refund batches
Process manual refund requests
Research refund check issues; deleting, voiding, stopping and reissuing refunds as necessary
Process credit card reversal requests
Research credit card and draft issues
Audit employee discounted accounts
Audit Franchises for correct statement taxing
Perform Auditing functions in the areas of Payments / Adjustments, Equipment, Customer Information, House Information and Work Orders
Run and maintain ICOMS Queries
Research accounts successfully/independently, paying attention to detail
Make corrections to accounts in the ICOMS software
Successful at working with sites/call center to have errors corrected and informing user of the correct procedures
Identify areas of improvement such as developing more efficient processes, methods of reporting, and communication
Seek areas where auditing is valuable, where time spent auditing yields significant results to utilize time most productively
Must clearly and concisely compose emails and memos for distribution
Respond to ICOMS/billing requests, questions and research
Recognize trends and anomalies to assist management in controlling revenues, subs and all database information
Respond to questions, research requests, and assist with or manage special projects
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Ability to create and deliver presentations to all levels of the organization
Ability to apply expert knowledge of advanced functions within Excel (vlookup, sumifs, pivot tables, conditional formatting, etc)
Strong professional verbal and written communication skills
Ability to multi-task, prioritize and organize effectively
Create data visualizations in software, such as Tableau and Business Objects, to illustrate drivers, trends and anomalies in key operational metrics for all levels of the organization
2 or more years’ experience in quantitated analyses

Business Operations Analyst Resume Examples & Samples

Understands and/or learns the client’s business requirements and regulatory requirements. Analyze and recommend business processes changes and/or operational efficiencies to meet the requirements
Work with business analyst to create business requirements documenting the needs of the client department/agency
Works to optimize business performance by recommending balanced approaches to system design and operational/process oriented solutions
Review and research inquiries from regulatory bodies related to submission data
Manage business priority and work with technical team to ensure all deadlines are met
Maintain a favorable working relationship with all project stakeholders to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
Assists with development of business requirements and mapping documents for submissions and reporting/reconciliation
Manage submission/transaction rejection resolution - both short and long term fixes
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action
Run and distribute operational reports for accumulator reconciliation and ensure the completion of work
Triage and prioritize accumulator issues to optimize client and member satisfaction
3-5 years working in the health payer industry with proficient level understanding of general business practices and health plan operations (Membership, Provider, Claims, Customer Service, Care Management, etc.)
3-5 years of experience as a Business Analyst or Operations Analyst(must have some experience writing business requirements and working with technical teams to implement custom solutions)
Solid analytical skills with ability to compile data from many sources and formulate plans and recommendations
Excellent data manipulation, communication, analytical and statistical skills are required
Must be comfortable with SQL, MS Excel, MS Access, MS Word, MS Visio and MS PowerPoint
Must have excellent time management and organizational skills with the ability to handle multiple tasks in a timely and accurate manner
Ability to work under pressure, adhere to deadlines and know when to escalate information/issues
Must have a high level of self-motivation and with little guidance/supervision
Must be able to work both independently as well as a team participant
Must have outstanding verbal and written communications skills with the ability to communicate clearly to all levels of an organization
Three (3) plus years health plan operations analysis or related work
Experience with multiple health plan operation functional areas
Knowledge of Medicare, Medicaid, TPA business requirements; behavioral health knowledge a plus
Working knowledge of claim editing software, such as CES, a plus
Experience with public and private exchanges
Experience executing user acceptance testing and triaging test issues
Prior class room or on-the-job training experience
Experience mapping business processes
3-5 years’ experience with clinical editing, Medicare and Medicaid products
Experience working on at least one (1) enterprise-wide system implementation (from start to finish)
Prior experience working with other ANSI x12 EDI standards for health care a plus

Business Operations Analyst Resume Examples & Samples

Assisting with the business case
Planning and monitoring
Eliciting requirements
Requirements organization
Requirements management and communication
BA in economics or business from a leading University
Strong self-starter that enjoys working in a fast-paced software development environment
Entrepreneurial attitude - willingness to work in an unstructured environment and “create something from nothing”
Source and manage third party data sets to support product development efforts
Develop business cases for key products including features, options and customer support
Provide analytical support for product pricing

Business Operations Analyst Resume Examples & Samples

Create change management strategy and other change collateral such as user stories, change strategies, awareness and education plans, etc
Create actionable deliverables for the change management functions
Create Stakeholder Engagement maps, analysis and plans and manage stakeholders and Support communication efforts
Publish ongoing Roadmap that will reflect the key change activities
Track and manage OCM tasks as well coordinate efforts with other specialists
Help Integrate change management activities into project plan and Track and report issues
Minimum eight (8) years of related experience
Experience and knowledge of change management principles, methodologies and tools
Ability to influence others and move toward a common vision or goal
Experience with large-scale implementation projects or change management efforts
Able to work effectively at all levels in an organization
Ability to apply a structured methodology and lead change management activities
Ability to facilitate meetings and present strategies

Business Operations Analyst, Lead-asg Resume Examples & Samples

Use creative ability to translate complex concepts into easy-to-read presentations using charts, graphics, or visual aids
Work in a team environment, collaborating with SME’s to translate their story into compelling, easy-to-digest visuals using minimal words within PowerPoint
Produce clean, concise PowerPoint presentations showing financials, performance status, risks, and other key measures for review by executive committees
Create and modify presentations and supporting materials to communicate and account for strategic imperatives, risks and opportunities, and other information-based strategies
Ensures a consistent look and feel for all presentations and formatted materials
Manage SharePoint site administration, create and maintain process document libraries, create and maintain site pages and liaise with technical SharePoint experts as needed to coordinate and manage upgrades or transition new teams to the Application Service Group SharePoint umbrella
Full knowledge of industry practices
Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields
Background/experience in and an understanding of an IT organization, preferably in IT Operations

Business Operations Analyst Resume Examples & Samples

Produce strategy and governance oversight materials creating clear, accurate analyses, presentations and communications materials to explain and advance the Kaiser Permanente and KP’s Information Security vision and strategy. This includes but is not limited to
Provide executive steering committee support of Privacy & Security programs including portfolio dashboards, a portfolio management tracking function, facilitation of issue escalation, and creation of strategic thoughtware
Develops or coordinates development of an IT information security strategy in alignment with business strategies
Conducts critical research on emerging industry trends, technologies, competitor activity, and other key topics to support the development of Kaiser Permanente’s technology strategy
Support the development of an Integrated PMO methodology defining a set of project management, program management and portfolio level processes to standardize and improve mega-program software delivery across the organization. This includes but is not limited to
Project management: reporting requirements, issue & risk tracking processes, standard key milestone & dependency management processes, and critical path tracking mechanisms
Program management: reporting requirements, governance structure models, communication plans, business functional delivery approaches, and PMO processes
Portfolio management: portfolio level tracking dashboards, sponsor and steering level sample reports, program management processes
Help document program management best practices to mega-program teams, provide project management methodology and tools support
Provide Portfolio, Program and Project management support including producing portfolio dashboards, tracking portfolio projects, facilitating issue escalation, and communicating complex messages to Large Program steering committees
Minimum five (5) years of related experience
A minimum of 2 years’ experience in project management. Work experience must include experience on highly complex enterprise-level strategic, operational or technology initiatives on a national or global scale, with successful implementation of transformational change
Participates in internal and external forums to develop expertise in project management methodologies. Applies concepts to resolve issues in creative and effective ways
Applies IT methods or recognized equivalents appropriate to the specific needs of the project/client
Proficient in Microsoft Word, Project, Excel, Visio and PowerPoint. HealthCare and Information Technology experience and knowledge
Cyber Security experience and knowledge
You have or are about to receive your MBA
Certified Associate Project Manager (CAPM®) from the Project Management Institute
Should have managed project budgets up to $5 Million

Business Operations Analyst Intermediate Resume Examples & Samples

Gathers requirements for reporting business metrics for an organization
Analyzes business data and puts analysis into reports which indicate the performance of an organization
Represents analysis outcomes in template reports and presentations
Based on analysis, makes recommendations on improving or correcting metrics and operating performance
Develop and manage status reports dashboard content and work with staff to ensure information is accurate and complete. Provide consultation to support users in providing information and status
Manage and complete multiple assignments in short time frames and coordinate diverse projects and activities
Regularly contributes to the development of new concepts, techniques and standards. Employs expertise as a generalist or specialist with ability to work independently
Minimum two (2) years of related experience

Business Operations Analyst Resume Examples & Samples

Lead process improvement initiatives; be innovative in finding ways to improve current processes to improve customer experience, drive simplification, and reduce operating expenses
Up-front collaboration with Business to develop communication strategy and requirements
Liaise with process stakeholders on an ongoing basis to ensure process adherence and controls
Develop and manage full-scale project plans and associated communications documents, including project milestones, timelines and deliverables
Set and continually manage project expectations with team members and other stakeholders
Delegate tasks and responsibilities appropriately to drive on-time project completion
Identify and resolve issues and conflicts within the project team to keep delivery on track
Identify and manage project dependencies, cross-impacts and critical path
Develop and deliver progress reports, requirements documentation, and presentations
Ensure adherence to process controls. Evaluate existing controls for continuous improvement and strengthen existing controls where needed. Identify gaps and develop and implement plans to close any gaps identified
Ability to be flexible, manage through change, follow tight deadlines, organize and prioritize work
MS Word, Excel, MS Project, Access, Power Point, and Visio
Strong working knowledge of bank policies and procedures
Strong oral and written communication skills and effective time-management, organizational, and leadership competencies
Work collaboratively with key stakeholders and interface with senior levels of management
Possess ability to build and maintain rapport with customers, colleagues, peers, and other departments

Business Operations Analyst Resume Examples & Samples

Prepare presentations, participate and lead meetings
Prepare summary documentation and presentations for high level stake holders
Ensure adherence to principles and methodologies
Perform moderate to complex analysis of business and internal customer needs
Utilize systems and data to resolve moderate to complex business issues and process gaps
Assist Senior Business Operations Analyst with the design, planning, documentation and implementation of new business processes and systems related to Workforce Management
Support Senior Business Operations Analyst in assessment/analysis of existing processes to support changing business needs
Support multiple Digital Channels leaders, teams and internal business groups to provide analytical support
Assist with creation of recurring and ad-hoc operational reporting packages
Participate in portfolio governance practices to ensure processes are maintained
3 + years of business analysis experience
Outstanding quantitative and critical thinking abilities
Strong analytics skills both business and technical
Skilled to highly skilled in PC and office software applications
Experience with MS Excel tables, pivot tables and charts
Experience with MS PowerPoint
Experience with CA Clarity EPPM system or similar
Working knowledge of professional services, project operations and related practices
Working knowledge of finance and accounting operations
Six Sigma training or certification

Business Operations Analyst Resume Examples & Samples

Liaise and collaborate with Finance, HR, and development teams worldwide to collect up-to-date business data to facilitate the reporting process
Aggregate, compile, and prepare reports using Microsoft Excel and the Cognos BI suite of software
Drive recommendations and process improvements through proposing creative solutions to existing business processes
Perform and coordinate monthly headcount reconciliations and validation activities
Conduct periodic audit to ensure accurate reporting and timely corrections
Prepare and distribute monthly reports to relevant business unit owners and address any concerns that may arise
Coordinate tracking, analysis, and reconciliation of resource databases to ensure resource changes are accurately forecasted and captured
Collaborate with technical team members to drive new initiatives and tooling development in the area of business intelligence and resource forecasting
Administer business controls (i.e. hiring controls) and carry out database administration, updates, and maintenance as required
Document standard operating procedures and help ensure knowledge transfer
Solid understanding and proficiency in Microsoft Excel, Excel VBA and PowerPoint
Basic understanding of accounting principles, statistical analysis, and data visualization tools
Ability to understand, verbalize, articulate complex problems, and communicate effectively with varying levels of management
Demonstrated creative problem solving skills, ability to drive results, and deliver viable solutions
Demonstrated communication skills and an aptitude for collaborative team work
Ability to manage multiple assignments, and to adapt changing priorities in a fast-paced environment
Energetic, self-driven, and results-oriented
Experience with Cognos BI Suite of Software, Lotus Notes Applications, and/or IBM Domino and Notes Script is an asset
Understanding of relational databases & basic data warehousing principles
Experience programming in Java and VBA
Knowledge of process engineering & business modelling

Project / Business / Operations Analyst Resume Examples & Samples

Experience in most facets of project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline. Experience in Information Technology preferred
Ability to resolve minor conflicts/issues using different tactics for prior to escalation
Work with team members to understand the needs of the project
Assess, research, analyze and document sponsor/stakeholder needs. Supports the Project Manager in planning, executing, controlling and closing phases
Coordinates and provides support to the business with the process implementation. Perform other duties as assigned

Business Operations Analyst Resume Examples & Samples

Analyzes data and reports on all functionality within service delivery effecting cost of doing business. Understands business objectives
Produces Field Reports that cover Logistics Delivery, Number of first time fix calls, KPI measurements, Partner Invoicing, Partner Score-carding, Partner Invoicing, Control Tower statistics reporting and all elements of Purchase Order requisition management
Performs process or functional analysis and writes/reviews specifications, identifies gaps compared to operational requirements, drives issues with management for resolution and overall ensures the fulfillment of business requirements
Evaluates procedures and set-up requirements of new business process/programs across region, ensuring roll-out improves business by constant reviewing of new activity, providing quality data confirming new process/program optimizes business support capabilities
Responsible for day-to-day engagement with business and or process subject matter experts
Advises and consults with Operations business teams to develop strategic roadmaps. Attends monthly/quarterly business reviews
Drives change management activities for successful implementation of corporate initiatives
Business degree or equivalent work experience in service operations environment
Trained/Experienced in cost management
Experience of change control management
Experienced in providing spreadsheet/presentations reporting and analysis
Confident and able to com
An ability to work under pressure
An ability to work independently
Self-driven individual with good oral and written communication skills

Business Operations Analyst Resume Examples & Samples

Assist Operations Director in supporting various EMEA Consulting VP’s and Senior Directors – including report production and analysis, dealing with queries etc
Supporting Business Management in streamlining and simplifying operation processes
Working closely with Operations Services teams to facilitate hand over of tasks and reports and designing integrating new reports
Provide Business Management support for local Romanian practice
Temporary ad hoc support to EMEA Regional business management leaders as required

Business Operations Analyst Resume Examples & Samples

Functions as a business and technical liaison between Agency Operations, CRC, Field, SOS, Insurance Operations, Eagle Realty Group, Telecom and the Service Desk. Translates technical language into business-friendly communication for impacted users
Acts as release manager for the Customer First Platform, Agency’s Salesforce.com CRM platform, major and minor releases. Works directly with field sales and clerical to determine ways to improve efficiency and productivity through the use of the Customer First Platform. Makes recommendations to the executive team on future platform enhancements
Measures Customer First Platform adoption and generates performance and/or adoption reports for executive review
Tests all software releases to ensure accuracy of releases, impact to any critical field applications or systems and the field associate’s experience. Keeps a detailed log of all testing. Reports and escalates issues as necessary to the appropriate leaders
Regularly reviews IT work requests to verify business need, establish effort, negotiate desired delivery dates and ultimately guide the IT programming work plan
Provides business oversight of phones, Internet and/or data outages. Communicates to those affected as necessary. Coordinates with the Telecom team to ensure remediation within established service level agreements
Leads or participates on teams for strategic and operational Agency technology projects. Organizes and/or facilitates the work of others to ensure on time project completion
Coordinates technological needs for new office creations, office relocations, office closures and temporary office locations
Establishes and maintains effective and positive working relationships with internal associates at all levels and with external contacts
Proven broad understanding of Agency’s critical systems and applications, including, but not limited to, Customer First Platform (CRM), iNB, SPIRIT, SPIRIT II, AgOL, etc
Proven expertise managing innovative organizational improvement projects in a technology, finance or financial services environment
Proven superior project management skills. Must cite examples of developing, organizing, initiating and maintaining a mission critical project and successfully accomplishing set goals
Proven experience coordinating multiple projects/assignments simultaneously, and completing assigned tasks accurately and on a timely basis. Must demonstrate strong attention to detail with excellent organizational skills. Must cite examples of organization and time management methods used to manage or prioritize workload demands. Must demonstrate project management experience in planning, executing and maintaining a project from start to finish
Proven robust presentation skills with demonstrated use of communication techniques and presentation software
Demonstrated excellent verbal and written communication skills with proven ability to convey information to internal and external customers in a clear, focused and concise manner while conforming to proper rules of punctuation, grammar, diction and style. Demonstrated ability to effectively interact and communicate with all levels of staff and management. Must have the ability to read a variety of correspondence, reports and forms. Must have the ability to record and deliver information, to explain procedures and to follow oral and written instructions
Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations
Proven work experience directing others to initiate a recommended course of action to solve a problem or increase efficiency
Proven experience and proficiency assessing, analyzing, writing and communicating business requirements/
Strong skills in word processing, spreadsheet, presentation software and database applications

Business Operations Analyst Resume Examples & Samples

Help the GVS&CS theatre lead in building a strong operating cadence in theatre and with regional teams
Working closely with the GVS&CS leaders to support their efforts to drive operational and business support, analysis and inferences based on BE mix, trends, funnel coverage, linearity etc, business reporting, alignment with global and MNC program and ops teams from outside of India to help track and maximize Cisco bookings of customers HQ’ed outside of India
Weekly dashboards to measure and share key metrics – leading and lagging indicators. Analyze, Interpret and read out trends to call out business predictability risks/strengths
Collaborate with other Ops teams (BE, Mktg, Field Sales, regional) to track and measure campaign and program progress and results
Knowledge of and support with sales ops and sales finance related processes
Sales Ops knowledge and exp
Program / Project Management Exp
BS/BA with 5-6 years Exp

Business Operations Analyst Resume Examples & Samples

Work with departments to align workflow and share best practices
Analyze data to identify improvement opportunities and key breakdowns of workflows
Communicate with enterprise technology teams and key department stakeholders regarding request status
Develop presentation and report deliverables for Enterprise Technology leadership
Outstanding written and oral communication
Proven experience providing quality customer service
Experience building relationships across departments and establishing credibility with senior leaders
Ability to demonstrate resourcefulness when presented with a problem
Strong knowledge of corporate system functionality such as Salesforce.com, BOX, Jabber, Jira and others

Business Operations Analyst Resume Examples & Samples

Ensure Call Center Service Levels are maintained daily, weekly and monthly
Proactively ensure compliance with SLAs, processes and policies associated with the Call Centers
Work with Client Services, Account Management and Card Services Leadership on client escalations involving Call Center Activity
Ensure all necessary inputs for appropriate metrics are collected and provided; as well as managing associated trending for both service and financial activity
Calibrate performance of Call Center Activity at the Card Services level; ensure that clients are appraised of variances
Manage and review invoice and PO process
Manage the Request for Service process for all Call Center changes and process alterations
Manage communication related to Call Center Operational issues, performance, etc
2 years minimum experience in a client facing role
Experience with Card Industry, Card Services or specific product knowledge (i.e., Chargebacks/Disputes, Credit, Debit, etc.)
Experience in analytical roles or activities
Additional Skills/Knowledge
Minimal Travel Required (<25%)

Business Operations Analyst Resume Examples & Samples

Daily review of International Order Bookings
Coordinate solution commit dates with Field Business Managers, Manufacturing and other sources of supply
Provide expertise to field Business Managers and in country Business Operations on all aspects of order fulfilment, including lead time, availability & product alternatives
Support each Int’l Geo on a day to day basis with priority orders, backlog queries/escalations for all storage product related issues regardless of source of supply
Managing available product against International Sales priorities to maximise revenue whilst achieving maximum possible field (sales and customer) satisfaction and optimising inventories
Analysing and projecting product demand information for corporate planning purposes, as well as feeding current product and availability picture back to field sales /sales operations
Acting as key interface with Internal and External Manufacturing, Supply Chain Mgmt and Logistics on behalf of field sales operations
Participate in ongoing projects to enhance the performance of the Business Operations Cork group
Passionate about our Customers
Strong Communication & Negotiation Skills
Passionate not Emotional
Strong systems skills with proven M/Soft Office particularly Excel and PowerPoint
Sense of urgency / Quick thinking
Ability to work with global and with multi-cultural teams across different time zones
Ability to work well within a small team and enjoy working in a fast-paced environment
Good analytical and problem-solving skills and ability to negotiate in a complex and dynamic environment
ERP experience(SAP)
CRM Software knowledge

Business Operations Analyst Resume Examples & Samples

Provide technical assistance/expertise within the customer support teams
Continuous improvement projects to reduce manual/inefficient processes
Responsible for understanding the business needs of internal customers to help identify issues, focus on root cause analysis and propose solutions for resolution
Responsible for understanding our software and data structure
Foster collaborative, cross-functional and a creative environment within BA Group
Analyze financial metrics to determine opportunities for continuous/process improvement
Manage communication with BI Product team, including issues and enhancements
Training of internal and external parties on Cognos application
Execute ad-hoc report requests through Cognos reporting tool

Business & Operations Analyst Resume Examples & Samples

Support the HIS PMO team to drive HIS projects from end to end; from early initiation, feasibility and strategy phases to post execution
Provide analytical support and data intelligence on specific HIS initiatives/ growth project
Support the execution and enhancement of the HIS Management Operating System, and related scorecards, to meet business needs
Develop financial models to evaluate potential deals and identify the value of next best options for business growth/development
Excellent communication, interpersonal and presentation skills

Wwps Business Operations Analyst Resume Examples & Samples

Coordinate with corporate teams to influence roadmap for enhanced business intelligence and CRM tools to support the business
Assist with territory planning, account segmentation, and sales vertical cleanup activities
Validate account manager compensation plans
Manage headcount tracking
Help WWPS balance short term tactical goals with long term strategies
1 year of experience with the development and implementation of systems, processes and tools utilized for CRM, variable compensation, revenue reporting, and forecasting
Familiarity with Public Sector
Strong Excel experience and the ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
Able to operate successfully in a lean, fast-paced organization that can scale quickly

Business Operations Analyst Resume Examples & Samples

Ensure weekly notifications are assessed for impacts
Strong analysis skills to assess end to end impacts and event conflicts for escalations to senior team members
Assist with broad based communications to line of business partners regarding events and operational impacts
Assist with quality/process improvement initiatives
Intermediate skills in Sharepoint, Excel, VBA Scripting, Visio and Powerpoint
2+ years technology experience preferred in infrastructure maintenance and/or resiliency disciplines

Business Operations Analyst Resume Examples & Samples

4+ yrs prior sales operations, customer service, program management, or operations experience
Advanced experience with Salesforce.com or other CRM system and Microsoft Excel
Proven history of innovating, simplifying and driving efficiencies in manual processes with strong bias toward data driven decision making and management
Prior success working in an operations environment (including manual inputs, reporting, customer service, record reconciliation etc.)
Demonstrated ability to perform well in a highly dynamic, rapidly changing environment

Project / Business / Operations Analyst Resume Examples & Samples

Ability to quickly learn organizational structure, business strategies and processes
Knowledgeable on business process modeling, process mapping
Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements
Reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations

Business Operations Analyst Resume Examples & Samples

Experience with reconciliation, understands general ledger entries
Excellent verbal and written communication skills; able to document and explain complex situations in simple terms to senior audience
Experience using customer assist mainframe
Intermediate skill in using Microsoft, Excel and Access
Strong general computer skills to quickly learn and use multiple applications
Demonstrate ability to own, resolve and research complex issues
Able to follow a process, find gaps, and recommend improvements
Working knowledge of cash processing and vault operations, Money Manager preferred
Requires experience working with Money Manager application
Excellent written communication skills; able to document and explain complex situations in simple terms to a senior audience
Working knowledge of cash processing and vault operations preferred
Advanced skill in using Microsoft Excel and Access to analyze data

Business Operations Analyst Resume Examples & Samples

Ensure data and reporting are accurate and help develop a repeatable process to ensure accuracy
Build, maintain, update and optimize critical dashboards in Salesforce.com for key business stakeholders in marketing and sales
Assist in developing executive level presentations providing concise analyses of critical conference statistics
Own analysis on opportunity pipeline/forecasting/bookings reporting
Own analysis on CSM account coverage/territory data within account families to identify areas needing data quality improvements
Use salesforce.com reporting and data quality processes to ensure 100% data quality and accuracy within salesforce.com CRM application
Support Salesforce process enhancements, modifications and best practices development
Work with the Sales Alignment team on special data quality related projects
Build relationships within the broader Sales Operations Team and adopt best practices where appropriate
Salesforce.com. Experience in building and creating reports and dashboards in Salesforce.com
Very strong Excel skills. This is mission critical. Adept at integrating disparate information, building models, developing comprehensive charts, working with pivot tables, analyzing large tables of data, comfortable using vlookup and other data analysis formulas, strong aptitude for correlating data and finding critical data trends
Strong database understanding, data analysis and modeling
Track record of identifying business data needs, performing detailed and insightful analysis and developing reports that meet these needs and drive business results
Must be able to work well in a team environment
Ability to understand the business and anticipate data needs
Must be comfortable with changing requirements and priorities and working in a fast paced, high pressure environment
Excellent verbal and written communication skills; ability to communicate effectively with different levels of management
Experience with data quality assessment and implementing solutions to improve the data quality is a plus
Ability to provide analysis and insight based on partial information

100

Specialist, Business Operations Analyst Resume Examples & Samples

60% - Perform budget baseline management including conducting Cost/Schedule variance analysis and leading all direct internal/external customer interface concerning all aspects of cost/schedule control
20% - Primary focal for audits, negotiations, and special reports/inquiries regarding program earned value procedures, techniques and projections
10% - Provide coaching and mentoring to less experienced team members
10% - Conceive and plan process improvement projects involving the development of new approaches and methods for customer satisfaction

101

Business Operations Analyst Resume Examples & Samples

Process and track assigned Facilities and Security purchase orders from origination through material delivery, invoicing, payment and close out stages. Work closely with Disney Sourcing and Procurement and SAP Site Sustainment to expedite, trouble-shoot and resolve issues as necessary
Ensure that vendor invoices are processed for payment on a timely and accurate basis through goods receipt, service entry or AP upload. Obtain all required supporting documentation and confirmation that service or goods have been received to authorize payment
Develop and maintain spreadsheets to track Facilities and Security expenses along with performing monthly, quarterly and year to date spending analysis
Maintain department control books which include all supporting documentation and records for capital projects, purchase orders and invoices
Prepare ad-hoc financial reporting when requested by department, Finance or Accounting. Generated reports are primarily SAP queries using R/3 and Business Warehouse databases
Support month end accounting close and ensure all deliverables are completed by required due dates. Responsibilities include the preparation of accruals, variance analysis and provide information to Accounting and Finance as necessary
Assist with the preparation of the annual budget and forecasting for Facilities and Security. Coordinate and communicate with each department lead to properly plan for anticipated events, projects and maintenance repairs
Compile, validate and reconcile P-Card statements for departmental cardholders. Also, file and record all obtained receipts for yearend audits performed by Disney Shared Services
Provide ongoing support to department business analysts and supervisor. This includes completing special projects, assignments and administrative tasks as required
Minimum of 3 years’ experience in Accounting or Finance environment
Extensive knowledge of Microsoft Excel and SAP
Ability to multi-task and prioritize assignments
Demonstrates sound work ethic and team player

102

Business Operations Analyst Resume Examples & Samples

Assist regional P&L leaders to address business questions to drive consistency and efficiency
Work closely with Sales and P&L leaders to understand current pricing trends and buying behaviors
Help to analyze churn or customer retention outcomes for customer renewals based on relevant inputs such as pipeline, capacity, and pricing
Analyze and provide recommendation of process gaps in future state reporting of Gross Bookings and Churn
Track multiple fast-moving projects
Update, improve, and create other reports and analyses
1 year in relevant field or internship experience preferred
Ability to deliver well thought-out, accurate work products on a tight schedule

103

EU B&M Business Operations Analyst Resume Examples & Samples

Payment Processing and Reconciliation: Manage the payment and reconciliation processes across all accounts working with local Finance and accounting in the EU regions in addition to managing all PO creation and management within the EU B&M business
Relationship Building: Assisting the EU Territory Managers to help manage relationships with relevant contacts in each of the distributors and retailers, building strong communication channels with the Accounting and Operations functions in each of these organizations and across Amazon EU regions
Contract Management and Enforcement: Ensure that all B&M contracts under review can be executed operationally, are scalable, and that current contract agreements are fully enforced
Customer Management: Assist with the client onboarding process to AGCOD, including contract routing and onboarding, system configuration and set-up, client Q&A, and launch, while ensuring client satisfaction and business success by acting as the primary day-to-day contact for client order requests, product fulfillment, and invoicing
Quality Assurance: Develop and manage the tools, systems, redundancy planning, processes, and reporting to monitor and mitigate operational and financial risks associated with meeting our speed, productivity and quality performance SLAs
Demonstrable sales operations, enterprise accounting or finance experience
Proven analytical and quantitative skills
Excellent communication and presentation skills and the ability to express thoughts logically and succinctly with the proven ability to build and maintain relationships with both internal and external clients
Ability to handle the 'hands-on' day-to-day management of tasks, resolution of problems and issues and experience in implementing action plans to meet objectives

104

IT Business Operations Analyst Resume Examples & Samples

Demonstrate business and technology savvy
Monitor and coordinate projects with 3rd party vendor for MDC / FK support
Outstanding communication skills both oral and written paired with the ability to tailor the message to various audiences
Ability to build relationships in a remote setting
Ability and willingness to continuously learn
Possess a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure
Possess a curiosity and a passion towards engaging the imagination of senior level executives in grasping and enabling the fundamentals of change
3-4 year work experience in data analytics and reporting or any other related analytical / technical field (application development, deployment/implementation and infrastructure)

105

Business Operations Analyst Resume Examples & Samples

Understanding key Support Operational Processes (e.g., Staffing, Training, Transaction Monitoring, etc.) and ability to translate to drive key business decisions (e.g., Process Alignment, Pilot expansion, etc.) based on objective data points
Invest sufficient time with compliance & process level audits; consolidation of feedback & driving positive change globally
Owns the management of the key performance dashboards and regular summarized reporting
Responsible for creation, analysis and timely distribution of operational data
Runs special projects to support critical business decision-making
Manages ad-hoc work requests and effectively prioritizes work based on business value

106

Business Operations Analyst Resume Examples & Samples

*Must be a US Citizen. This position is located at a facility that requires special access
Bachelor's degree with a minimum of 1-3 years of professional experience
Experience with financial data analysis
Proficient with Microsoft Office Suite, specifically Excel
Experience with Systems, Applications, Products Software (SAP)
Experience with Manufacturing Earned Value-Material (MEV-M)
Experience with Earned Value (EV) concepts and applications
Experience with Artemis Costview and wInsight

107

Business Operations Analyst Resume Examples & Samples

Analyze business changes entered into the Business Change Inventory (BCI) tool and submitted to the BCRA process for accuracy, completeness and appropriateness.　
Review submitted BCRAs to determine nature and extent of due diligence required based on risk factors identified on BCRA records.　
Help BCI and BCRA users navigate the tool, properly interpret records, and overcome barriers to project completion.　
Support business line engagement with the BCRA Process through fulfilling ad-hoc training requests and acting in an advisory capacity for business line risk and product resources.　
Assist BCRA Program Director and Operations Manager in socializing program enhancements, collecting program feedback, and making recommendations to continuously improve BCRA program efficacy. 　
Develop and test requirements within the Archer application.　
Three to five years of experience in an applicable risk management environment
Demonstrated initiative, curiosity, and eagerness to learn 　
Solid analytical and organizational skills　
Strong verbal and written communication skills　
Collaborative team player　
Strong PC skills including all Microsoft products　
Ability to understand, interpret, and apply policy　
Experience with risk management or comparable programs　
Comfortable in fast-paced, high-energy environment and able to balance competing priorities to meet deadlines.　
Knowledge of BCRA program, and BCI tool　
Relevant professional certifications　
Banking knowledge　
Training experience　
Experience with eGRC Archer platform　
Experience in change management or ongoing management programs　
Familiarity with U.S. Bank risk management culture and framework

108

Business Operations Analyst Resume Examples & Samples

2+ years in an Operations or IT Analyst role required, 3+ years preferred
Prior success with business process analysis and reengineering, requirements gathering and documentation, operations execution demonstrating operational rigor and discipline preferred
Delivers to milestone dates, manages resources effectively, and can juggle multiple activities at once to accomplish goals
Home services and/or warranty business prior experience is preferred
Experience with CRM (Salesforce) and ERP (SAP) applications preferred
Knowledge of home services and home warranty competition, Texas Real Estate Commission rules, Competitive Retailers
Comfortable working with cross-functional business team composed of people with diverse backgrounds
Exhibit technical and analytical aptitude
Handle multiple tasks simultaneously

109

Business Operations Analyst Resume Examples & Samples

Help lead development of new reporting and operational processes to scale the business as we grow, with the ability to touch all departments from design to warehouse
Relentlessly drive efficiencies and process automation through collaborating cross-functionally to learn business needs, scope out inefficiencies, and develop and implement value-added solutions
Develop and present operational and some financial reporting and analysis across all departments (sales, operations, marketing, warehouse, design, etc.)
Work with key leadership team members on strategic projects that span across the entire company as they arise
Assist in developing and recommending actions for improvement in monthly, annual, and long-range planning, reporting, and budgeting
Bachelor’s degree in Business Management, Economics, or a related field
Minimum two years of experience in an analytically-driven field, such as Corporate Finance, Consulting
Intermediate/Advanced Excel (e.g. analyzing large data sets, creating nested functions & pivot tables)
Intermediate PowerPoint (e.g. creating charts/graphs, telling compelling stories through use of visuals)
Experience in Consumer Goods, Apparel/Fashion, or Retail industries
SQL experience strongly preferred

110

Business Operations Analyst Resume Examples & Samples

Act as key Initiative Analytics Lead (e.g. Diversity or Operations – Organizational Goals and Metrics, Planning Processes)
Proactively identify problems with significant business impact; facilitate analysis to identify problems and opportunities
Independently define analytical approach and metrics strategy
Have a broad understanding of the data available in both traditional and non-traditional sources, allowing access to new levels of analysis
Work closely with peers and stakeholders to access, pull, transform, and analyze data from a variety of HR sources
Drive the creation of new data sources, while creatively leveraging existing data to measure and influence in a compelling but easily understood way to a non-statistical audience
Apply statistical tests to data, including (but not limited to), t-tests, chi-square, and regression
Compile results in a concise, meaningful, and actionable format and share findings to senior leadership
Respond to leadership and stakeholders for a variety of on-demand HR ad-hoc analytical requests as needed
Partner with the corporate HR Business Intelligence team to share international needs and identify opportunities to collaborate on common areas
Partner with BIE development team to influence the direction of data visualization
Confidence in dealing with senior level staff and ability to communicate in a crisp, concise and professional manner
5+ years’ experience in a fast-paced environment. Exposure to 2+ years Analytics and Process Improvement related initiatives
2- 3 years of Project Management experience with experience in scoping, leading and delivering moderately complex projects
Proven ability to manage multiple projects with competing priorities in a highly matrixed environment
Comfortably and skillfully flex among various tools according to the problem and data
History of building strong collaborative relationships and influencing peers and senior stakeholders with data, research and compelling narrative content; able to present and clearly communicate complex data, analyses, and findings to non-experts
Applied knowledge of statistical tools/processes to identify data trends, estimate statistical relevancies, and recommend data driven proposals for various business issues
Proven experience manipulating large sets of data, summarizing into metrics, and conducting appropriate statistical tests (e.g., regression, t-test, chi-square)
Advanced proficiency with Microsoft Excel (e.g., complex statements, VBA, conditional formatting); statistical/data modeling software packages (e.g. R, SPSS, Oracle SQL)
Ability to handle responsibilities independently, while exercising good judgment in problem solving and keeping team members adequately informed
Bachelor’s degree in Computer Science, Engineering, Math, Finance, Statistics, Business, Industrial Engineering, or related discipline
Strong data analytics experience on large scale complicated datasets; experience with relevant technologies and of enterprise class systems implementations, such as large data warehouse, ETL, BI
Knowledge and expertise with SQL, RedShift or OLAP
Knowledge of data warehousing concepts
Knowledge and direct experience using business intelligence reporting tools. (OBIEE, Business Objects, Cognos, Tableau, MicroStrategy, SSAS Cubes, Datanet etc.)
Experience on AWS Big Data technologies, like RedShift, S3, Aurora, Data Pipeline, QuickSight, Kinesis etc

111

Business Operations Analyst Resume Examples & Samples

Support the strategic and improvement initiatives across the Transaction Management, Facilities Management, and Project Management functions
Oversee the complete reporting requirements for the account including the development of monthly accrual reports, financial forecasts, quarterly business reviews, budget, key performance indicators etc
Support hiring, recruiting, and staffing strategy efforts
Serve as oversight and monitor all Human Resources related paperwork; onboarding, timecards, PTO tracking, employee action forms, etc
Oversee budget management and forecasting functions for both client accounting and C&W invoicing per Master Service Agreement
Support the adoption and improvement of technology tools across the account
Act as escalation point for suppliers/vendors with issues and questions
Provide recommendations to improve process, customer service, and adherence to policy

112

Business Operations Analyst Resume Examples & Samples

Lead small to medium projects including analysis, business/functional requirements and testing
Effectively create, update and/or document system and business process changes for business partners in a clear and thorough manner
Develop and test system and process changes

113

Business Operations Analyst Resume Examples & Samples

Business Continuity Management: providing direction, guidance and support to Business Continuity Co-ordinators in areas of deployment and maintenance of plans and solutions; establishing and managing relationships with stakeholders, providing advice to management with regards business continuity planning and solutions; providing regular and timely reports to key business unit stakeholders
Health & Safety activities: monitoring and management of Staff Incident Plan (SIP); maintaining all the required Health and Safety documentation and information; coordinating trainings for employees: to discuss the need of internal and external trainings and organize them
Operational support: being responsible to deliver operational services to employee; liaising with various departments within Lithuanian Barclays to address employee concerns
Capacity management: monitoring and periodical updating of seating plan; preparing proposals’ of seating plan according to the current demand

114

Business Operations Analyst Resume Examples & Samples

Strong understanding on Sales Operations Domain, direct experience in working with sales leaders
Expertise in handling sales data such as pipeline, bookings, revenue, Account, GTM, opportunity etc
Provide proactive business insights trends to sales leaders for making important business decision
Provide pipeline, opportunity and bookings, revenue analysis to regional and segment leaders
Experience in Account planning, profiling, GTM reporting
Prepare Monthly business review, Qtrly business reviews
Collaborate with the Business Operations organization to automate reporting for the Field across APJ
Create ad-hoc Excel-based SQL reports Field Organization
Create OBIEE reports & dashboards for the Field organization
5-7 years of experience in a Reporting in Sales Operations environment
Strong knowledge MS Excel– VBA is a must (minimum 2+ years of experience is a must)
Strong knowledge of SQL for creating reports is required (minimum 2+ years of experience is a must)
Ability to create crisp reports and dashboards
Good Knowledge of SQL and OBIEE (minimum 2+ years of experience is a must)
Knowledge of Oracle EBS and/or SalesForce.Com is a plus
Business analytical experience within a highly dynamic corporate environment
Experience in working with Global teams is a must
Attention to detail and strong personal organizational skills and able to work in fast, paced, high volume environment
Excellent communication skills and detail orientation are imperatives
Ability to communicate complex ideas verbally and through documentation and presentations
Experience working in an onshore – offshore model with teams from different time zones and cultures
Familiar with ODBC environment
5 yr+ experience in creating Excel reports and Dashboards merging data for diverse data sources
5+ yr experience in SQL or VBA macros would be an advantage
Advanced knowledge of PowerPoint and/ or other data displaying applications would be a plus
79089BR

115

Business Operations Analyst Resume Examples & Samples

Key contact of the Global Operations teams in Europe and key GE businesses
Coordinating the Volume Control Tool, follow up, contacting key business and Global Operations partners
Identify process improvement opportunities, support and drive projects/simplification initiatives for the operating and leadership teams
Support Lead FP&A and leadership by establishing insightful analysis on the metrics, liaise/work together with Global Operations SMEs
Participating in the IT projects (support central update, other ad hoc projects)
Analyze cost benefit on the current migrations
Create value add monthly/quarterly reports/metrics and analyze business performance for key stakeholders
Bachelor's degree in Accounting, Finance, or Business Administration
Solid work experience in performing reports/metrics and analyzing business performance for key stakeholders
Excellent MS Office skills, excel is a must, VBA skills are welcome
Confidence / Assertiveness: strong influencing skills across business functions, ability to say no, contacting the stakeholders
Team player: able to work across different teams and contribute to a positive environment
SSCHU

116

Business Operations Analyst Resume Examples & Samples

Responsible for supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for a country or regional business unit with minimum supervision applying discretion and judgement
Compiles key metrics, produces reports, and analyzes data using IT systems for demand and supply matching activities
Gathers demand data from country and region for demand planning
Reviews current business process for regional and global business unit planning teams
Reviews performance metrics on a regular basis, identifying opportunities for improvement

117

Business Operations Analyst Resume Examples & Samples

Responsible for supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for a regional or global business unit
Gathers demand data from country, region, and account managers to contribute to demand planning
May provide training or general direction for junior staff members

118

Business Operations Analyst Resume Examples & Samples

Enhance, Update and Maintain the Online Dashboards
Interface with business users, gathering requirements and delivering complete reporting solutions
Interface and work with Business Analysts that support Global Operations and Planning team
Use OBIEE and Wave Analytics Cloud to develop interactive reports and dashboards
Create and produce reports from both Wave Analytics and Oracle Business Intelligence
Work to streamline the sales reporting process
Be adaptive. Be productive quickly in a new environment that is fast paced. Learn new processes and multiple technologies. "Roll up your sleeves" and do what needs to be done
Execute on other directives as needed
Bachelor of Science degree in Engineering
3+ years of experience working in business intelligence, data warehousing, data analysis, data modeling
Experience with CRM or SFA applications
Hands-on development experience with Oracle Business Intelligence (OBIEE) and SalesForce Wave Analytics or a similar tool (Hyperion, Cognos, Business Objects, MicroStrategy, Microsoft Reporting Services)
Demonstrated problem solving abilities with experience providing practical business insights from large, complex, and varying data sets
Strong interpersonal skills with demonstrated ability to present content to audiences in various levels of management
Excellent overall PC skills, including Microsoft Word, Excel, PowerPoint, Access, etc
Advanced knowledge of Excel (fluency with Pivot Tables, v-lookups, sum ifs and data filters)
Ability troubleshot and problem solve both independent and collaboratively
"Self-starter" personality with ability to self-motivate in fast paced environment
Data visualization skills
Detail-oriented and results driven experience in the high-tech industry a plus
Organized with proven ability to meet deadlines, prioritize workload, manage own time effectively, and effectively work with a diverse user group (technical and business end users)
Oracle BI (OBIEE) platform
Salesforce.com’s Wave Analytics
Strong understanding of data warehousing, OLAP modeling, and SDLC
Excellent knowledge of SQL and advanced SQL (window functions, PL-SQL etc)
Strong written, oral and interpersonal skills
Independent thinker and problem-solver, with the ability to work directly with diverse business groups
Strong understanding of the needs/requirements of business customers

119

Business Operations Analyst Resume Examples & Samples

Perform daily system administration task of the Akamai CRM (Salesforce.com) tool
Data Quality-: Perform regular and impromptu Imports/Exports. Organize and oversee all quality and assurance checks for all data
Understanding and modifying the existing validation and workflows
Work with IT to improve the processes. Ultimately shorten the time and disruption to the organization
Assist in the global management and implementation of special projects
Updating user permission and access and assist them in troubleshooting
Responsible for the management of all system reports – Forecasting, Pipeline, Productivity, etc
Collecting and categorizing new report requirements and requests as they come in from various parts of the business
Creating reports and dashboards in Salesforce.com
Manage the existing reports, folders and layouts
Updating report layouts and formulas to correspond with changes in the business
Experience in Automation projects
Manage projects to ensure defined requirements are being met and adhere to schedule constraints
Scope/Create change management policies when needed to define regional/global initiatives
Bachelor’s Degree and 3+ years’ experience in data analytics, sales, or database/internet related field
Experience in report writing in Salesforce.com or similar reporting tool
Advanced user in Microsoft Excel and proficient other MS Office tools for managing data and performing quantitative analyses
Excellent analytical, verbal and organizational skills a must have
CRM experience is required
SQL experience a plus
An understanding of forecasting and experience in Sales or Sales Operations a plus
Should have a zeal for innovation

120

Business Operations Analyst Resume Examples & Samples

Perform as a business partner and business analyst for 1,600+ person global services organization, ensuring day-to-day oversight of Akamai’s Services business using Oracle, SFDC, and other systems
Lead weekly/monthly/quarterly discussions and business reviews with the Global Services Delivery organization, identifying and analyzing trends
Develop and implement metrics to monitor productivity and revenue performance
Develop and distribute consistent functional reporting on core Professional Services metrics including billability, time to integrate, product fulfillment, time to integrate, etc
Manage and improve the processes and systems necessary to roll-up consistent global reporting to the GSS team at Akamai, ensure scalability in process design
Share best practices and collaborate with Finance and Sales Operations teams across the company
Education: Concentration on Finance, Economics, Business Administration or related discipline preferred. MBA preferred
4+ years of relevant experience, preferably in a financial or business analyst role
Strong Excel, MS Word and PowerPoint skills
Strong written and verbal communication skills, with a proven ability to lead business review meetings
Expertise in working with cross-functional teams with individuals in remote locations
Experience in a Services or Support business
Self-starter personality with ability to execute successfully in a fast-paced environment
Strong analytical skills with ability to provide data-backed analysis leveraging large data sets
Knowledge/Experience in working in an ERP environment. Oracle and/or SalesForce.com experience is preferred
A successful record working with senior business management
Experience in the high-tech industry a plus

121

Business Operations Analyst Resume Examples & Samples

Audit field expenditures to ensure compliance with program travel guidelines
Develop and manage program Access databases
Create weekly online reports focused upon capturing field data
Manage all aspects of the program’s front-end and back-end data capture systems
Develop weekly/monthly/quarterly reports for both our client and the program’s field team
Partner with the HR and Payroll departments to ensure adherence to company/government policies
Periodically audit key websites
Work closely with the Internal Operations Manager to build dashboards to monitor the program
1-3 years of experience in operations
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Experience working with Microsoft technologies (SQL Server 2008 (or newer)
Analytical and research Skills

122

Business Operations Analyst Resume Examples & Samples

First level university degree or quivalent experience; advanced university degree preferred
Expert knowledge and skills with business applications (e.g., Excel and Compass)
Advanced understanding of internal business processes and policies

123

Business Operations Analyst Resume Examples & Samples

Analyse and maintain executive reporting for various internal processes
Provide mentoring and coaching for AMG Staff
Provide oversight and governance for non-standard System Access requests
Project oversight – lead projects impacting system access for new hires, transfers, reduction in workforce, or single system access user modifications. Engage with LOB project managers, IT, Risk and LOB leadership

124

Business Operations Analyst Resume Examples & Samples

Manage and report on monthly Translation Quality Assurance Program
Native fluency: able to speak, read, and write fluently in Spanish; native fluency in English required
Process Management experience required
Experience in Quality Control and Issue tracking management preferred
Familiarity with the ‘translation-back translation’ accuracy check process Detail Oriented
Ability to work collaboratively across Lines of Business and develop solutions in line with business objectives
Proven ability to execute and implement change
Experience working with senior level partners and stakeholders
Experience scheduling and running efficient meetings
Must work well with a team of linguists and other partners
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), are required
Strong working knowledge and diversified experience in operations preferred
7 years minimum experience required

125

Business Operations Analyst Resume Examples & Samples

Ability to troubleshoot client billing system issues and complex streamlined processes to enable timely resolution
Utilize critical decision making and professional judgment daily and determine proper course of action based on previous experience within the limits of existing policies and procedures. Independent and autonomous judgment, including consulting appropriate Subject Matter Experts and completing due diligence to make informed decisions
Strong time and priority management skills and with a results driven mindset and ability meet aggressive deadlines
Prepare informative and concise client documentation to accurately present analytical findings
Provide consultation to TMOs, Relationship Managers, Product, and Sales as they prepare for face-to-face client meetings
Engage with all levels of management and internal/external clients with professionalism and business knowledge
Assist in creation of management reporting for Executive and Senior Management
Build and maintain critical relationships with Product, Sales, and Service of client-facing lines of business and multiple technology vendors
Understand end to end reconciliation processes to identify risk and assist with mitigation
Must have the proven ability to participate in projects from initiation through implementation including phases such as planning, analysis, UAT and implementation using structured project management disciplines. As well as have the ability to manage small to medium sized projects
Understanding of Accounting principles with a BA/BS in Accounting, Finance or related discipline preferred or equivalent work experience accepted
Excellent analytical skills, the ability to see problems and opportunities in the numbers
Demonstrates strong analytical and problem solving abilities while possessing a mindset of accuracy and attention to detail
Excellent people skills - employee engagement, development and teamwork
A strong work ethic with a focus on the ability to drive change
Works collaboratively, shares information and effectively communicates with team members, departmental management and business partners
Able to manage and prioritize work and multi-task without making errors
Process orientation with ability to understand upstream and downstream implications
Requires strong computer skills including ability to analyze data from various sources, interpret various data structures, mainframe and common PC based software packages including advanced skills in MS Excel as well as MS Access, Word, and PowerPoint

126

Business Operations Analyst for TSS Global Enablement Resume Examples & Samples

Executing and supporting the business management reporting, metrics and information needs across Global Technology Services’ businesses worldwide
Ownership of reporting tools’ portfolio including their development, deployment and maintenance in line with customer needs
Constantly building on and strengthening a mutual relationship with our clients
Assessing business problems or requests and formulating solutions focusing on improving performance and productivity
Designing and implementing elements and solutions that fulfil business management reporting by developing advanced functionality and deliverables
Consulting on best practices and implications of specific proposals including correct interpretation of user requirements resulting to development and design
Confering with users / peers and continually focus on delivery of client value, keeping
Responsible for providing assistance and training in all aspects of the reporting tools
Good data management and analysis skills, understanding the Business and ensuring the solutions offered meet customers' needs
Advanced MS Excel
Advanced MS Powerpoint
VBA is of advantage
QMF is of advantage
SQL/ knowledge of relational databases is of advantage
Lotus Notes – is an advantage
Cognos – is an advantage
Advanced communication skills (both written and spoken)

127

Business Operations Analyst Resume Examples & Samples

Education: Bachelor’s degree from an accredited four-year college or university required preferably in a computer science, business, economics or statistical discipline
A proven track record in analysis and insight with the ability to explain analytical work in a logical way, verbally and written, to provide insight to a non-analytical audience
Proven experience in working with data, analysis and interpretation skills
Strong communication (verbal, written), presentation, and consultative skills
Strong aptitude for creative thinking in combination with a proven ability to work analytically and creatively in a problem-solving environment
Results driven and able to work to tight deadlines
Advanced in MS Excel, Word & PowerPoint
Experience in SQL, data management and reporting

128

Business Operations Analyst Resume Examples & Samples

Recommend and draft changes to procedures
Prepare EO communications
Coordinate Change Management functions for EO
Maintain accurate documentation of tasks
Interact with management to assist in the development of detailed procedures and job aids
Participate in special projects and other duties as assigned
A Bachelor’s Degree or equivalent work experience required
Minimum 1-2 years mortgage banking experience
Minimum 2 years business analysis experience
Advanced level Excel skills required
Advanced level WebER skills preferred required
Advanced SharePoint skills required
Advanced level PowerPoint and Visio skills required
Exceptional verbal and written communication skills required
Experience with project management methodologies preferred
Ability to work independently in a fast paced environment with a strong sense of urgency
Ability to handle multiple projects with critical deadlines
Detail oriented, independent and works with strong sense of professionalism
Ability to speak in front of small groups and facilitate meetings

129

Business Operations Analyst Resume Examples & Samples

Works with team members in creating governance metrics for assigned accounts or programs. Validates that governance meetings are occurring
Maintains account master calendar for assigned programs. Drives the logistics of governance meetings and schedules meetings where appropriate
Reviews and analyzes the use of account processes. Assists in executing the account management system processes
Consolidates and analyzes metrics for governance, processes and account reviews; Summarizes findings as it pertains to service improvements across accounts
Develops account customer satisfaction survey questions and communication plans; analyzes and summarizes results for account improvements
Examines client facing account level reports for accuracy; Adjusts as approved by account program management
Assists in reviewing project integration processes and reporting for accuracy. Documents and applies changes as appropriate
Send solicitations to long term subcontractor and track temp to perm subcontractor employees for future conversions
Prepare monthly labor forecast for distribution; includes soliciting input from Managers, reconciling with Program Business Operations team to provide accurate staffing input, consolidating file for submission
Establish guidelines for collecting and storing Program’s files for all Functional Areas
Track Government Furnished Property (GFP) and provide audit support when needed
Administer the Program’s SharePoint site and shared network folders
Provide assistance with Program deliverables
Performs special projects as needed
Bachelor's degree in Management or related field
Two or more years of business management or related experience
Experience working with account management systems
Experience implementing processes
Microsoft Excel (intermediate to advanced user)
Ability to consolidate data and generate reports
Excellent listener and communicator- verbal and written
Work well independently or in a team environment
Ability to multi-task and work within deadlines
Good interpersonal skills to interact with customers and team members
Leadership and organizational skills
Interpersonal skills to interact with customers and team members
SharePoint experience

130

Business Operations Analyst Resume Examples & Samples

Applies comprehensive business knowledge and thorough understanding of database structure and capabilities of key projects to filter and guide business user’s requests
Utilizes software knowledge and/or programming skills to creatively meet requested deliverables within the BMO
Represents BMO in interactions with business functions and/or locations, including: assessment / troubleshooting of BMO Support requests or problems, coordination of IT, Finance, Project Management and other Functional Operational services to meet requirements, and communication of information or capabilities relating to BMO
Develops and mentors staff to expand BMOs capabilities and ensures effective management and use of all systems supported by the BMO
Provides general infrastructure support to the company. e.g. departmental presentations / awareness training, contribution into improving company documentation and process policies as it relates to the BMO and implementation and use of CLARITY and/or other systems
Identifies training gaps and ensures that training requirements are met. Develops and delivers training as appropriate
Monitors business and technology trends, proactively making proposals/recommendations for improvements to system support standards, ensuring a reliable platform that will meet anticipated future requirements of the business
Bachelor's degree in Computer Science or equivalent and relevant formal academic / vocational qualification
Strong customer service mindset
Ability to analyze data and situations to develop suitable solutions
Ability to exercise judgment
Ability to manage projects and deliverables within the group including ability to keep up with rapid changes in priorities; to work on multiple projects without loss of efficiency and move to new projects with relative ease
Must effectively network across functions and geographies
Technical skills in use of software utilized by the company (MS Project, MS Access, MS Excel, MS Word, MS Outlook, Sharepoint, PowerPoint etc.)
Proven ability to identify root cause, conduct analysis and identify solutions

131

Junior Business Operations Analyst Resume Examples & Samples

Develop an understanding of our current account metrics and how they relate to business tactics
Assess sales new deals and renewals to ensure that they align with company strategy
Review weekly Gross Bookings and Churn files for accuracy and identify potential revenue leakage
Various ad hoc reporting
Strong analytical, quantitative, written, and interpersonal skills
Strong proficiency in Excel and PowerPoint
A strong attention to detail and the ability to multi-task within tight deadlines is a must
Bachelor’s Degree in relevant field; finance or business background required

132

EFM Business Operations Analyst Resume Examples & Samples

Leads the deployment of an overall region performance management framework to define, analyze and report key performance metrics across the region for all sites
Works with team members to develop a strategy to assess and analyze the total Facilities Operational cost for the sub regions, providing clarity on where major costs reside
Leads the development of the annual Business Plan and supports CIP and CAPEX budgeting for the sub region facilities management organization in collaboration with COE where applicable
Partners closely with finance to track budget vs. actual performance for the organization throughout the year including the coordination for the major financial updates
Uses metrics and benchmarks (both internal and external) to identify best practices, cost reduction, process improvement and redesign initiatives. Maintains external perspectives through industry contacts and professional associations
SME for sector / segment / region for Instantis and other tools required for use
Assists with special projects/duties/analyses/presentations for management as assigned such as support for the Energy and Compliance group
Develops, drives, and actively participates with other campus and sector Business Operations leaders to drive harmonization of processes, innovation, continuous improvement and form a Community of Practice
Oversees the development of business cases to drive improved decision-making and accelerated implementation
Supports FM leaders & site/service managers for their supplier relationship management (SRM) roles
Provides leadership and sponsorship of a high performance and continuous process improvement culture, driven by metrics, benchmarking and best practices
Supports Regional Director in coordination of regional meetings including data and subject preparation
Partners with Project Portfolio Managers to foster culture of continuous improvement driven by metrics, benchmarking, and best practices
Manages budgets for special enterprise-wide EFM projects; approve and monitor regional capital and expense budgets
Manages EFM user interface for segment-specific planning and accounting tools such as TM1 and Instantis
Minimum 5 years of experience in business process development and execution is required
Professional certifications, (e.g., PMP, Lean, Six Sigma, etc.) preferred
Experience within global medical device, pharmaceutical or consumer goods industry is preferred
Ability to lead the analysis of complex business processes using various tools such as process mapping, financial modeling, metrics, measures and statistical tools
Ability to understand systems requirements, transactional (CMMS, CAFM), analytical & reporting tools, customer interfaces and data warehouses
Familiarity with FDA, GMP and ISO requirements within the facilities environment. Ability for direct interactions with engineering, manufacturing, EHS and other technical functions
Ability to adapt emerging best practices and industry innovations to FM Technical knowledge on facilities management or related fields
Project and Contractor management
Sarbanes Oxley (SOX) Requirements
Prior business and/or operations management experience with strong business analytical skills
Must be able to travel across the region up to 10% of time
Intermediate Microsoft skills as a minimum

133

Business Operations Analyst Resume Examples & Samples

Assists in planning and designing business processes; assists in formulating recommendations to improve and support business activities
Assists in analyzing and documenting client's business requirements and processes; communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates
Assists in developing and modifying systems requirements documentation to meet client needs
Executes systems tests from existing test plans. Assists in analyzing test results in various phases
Two or more years of business analysis experience
Experience working with the interface of information technology with functional groups within an organization
Presentation skills to communicate with management and customers
Ability to work in a team environment with multiple team members and the ability to multitask

134

Business Operations Analyst Resume Examples & Samples

Management Reporting and Analysis, including regulatory and operational reporting
Ownership / tracking of RCSA Action Plans. Develop and implement solutions. Gather evidence required to bring plans to closure
In depth understanding of Platform Balancing, including the end-to-end process and accounting flow for assigned functions. Maintain current procedures and process maps
Conduct regular meetings with business partners. Open cases as needed. Understand root cause and track issues to resolution
Analysis and reporting of operating losses
Info Owner for assigned applications and user tools. Support and manage system access requests
Assist with special projects and assignments

135

Business Operations Analyst Resume Examples & Samples

This role requires a highly analytical and collaborative individual who will manage many processes to support the business operations and procurement teams
Work in collaboration with Planning, Infrastructure, Application, and Quality teams to collect requirements, understand business justifications, prioritize Capital requests, forecast cost elements and deliver key inputs to division finance
This role will include: infrastructure hardware order management, on-time delivery, payables and hardware lifecycle analytics (process cycle time tracking, cost analysis, budget tracking and project cost development)
Act as a Primary business partner for the FP&A team in supporting Corporate Finance initiatives like capital investment, operating expenses and Labor Cost. Work closely to provide monthly/quarterly reporting on Invoices, accruals and other support as needed to Finance
Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers. Identify and interpret trends and patterns in datasets to locate influences. Construct forecasts, recommendations and strategic/tactical plans based on business data
Reconcile hardware purchase orders as needed against budgets and forecasts
Conduct resource management for plan to actuals by line of business and task
Creates specifications for reports and analysis based on business needs and required or available data elements
Develop key insights on hardware spending and utilization to help better drive decision making
Develop cost metrics, determine valid conclusions and present information in excel, graphs and PowerPoint to senior management
Prepare Executive and Management views for and contribute to cost governance, oversight, planning and forecasting
Drive process improvement and organizational adherence to plan
Technically advanced in Microsoft Excel, pivot tables, reporting and graphing
Solid knowledge translating time and labor information to various Business KPI reporting
Business acumen for PowerPoint presentation of labor consumption and forecasting requirements at micro and macro levels
Working knowledge & understanding of data center/hardware technology, tech infrastructure and cloud (SaaS, PaaS, IaaS)
Business Analytics experience with private and public cloud cost estimation, reconciliation and control
Strong can-do attitude and a high degree of tenacity and drive
Detailed minded, flexible attitude, quick learner, quality conscious
Strong organizational skills and ability to multi-task
Excellent written and oral communication/presentation skills
Strong work ethic, ability to work with all levels of staff
Experience in business process engineering and management

136

Business Operations Analyst Resume Examples & Samples

Bachelor's degree in business, science, communications, information systems, computer engineering or related field or equivalent relevant work experience
Bachelor's degree in computer engineering, computer information systems or related technical field
At least 1 year of work experience in engineering, testing, or information systems

137

Business Operations Analyst Resume Examples & Samples

Identify key business metrics, support reporting, and data analysis activities
Identify opportunities for improvement, work with relevant stakeholders to drive process enhancements initiatives, and define/monitor metrics to measure the impact of those initiatives
Distinctive problem solving, strategic, analytical, and process-oriented individual that will be able to provide effective deliverables and sound business acumen
Data-driven and able to deliver strategic and actionable insights based on analysis
Develop, generate, and distribute standard and custom reports
Highly proficient with Excel, Access and PowerPoint (and preferred, googledocs)
Management and benchmarking of KPI’s through complete statistical analysis
Able to work with different departments within the organization such as Operation Managers, Supervisors, Developers, Support Directors, and Corporate Analysts
Support the implementation of process improvements and work through data issues that complement these efforts
Communicate the need for changes in a persuasive manner to middle and senior management
Provide matrix and other documentation to support analysis and findings
Provide analytical support for company projects and objectives as directed by management
2-4 years work experience in quantitative analysis and/or Bachelor's Degree or higher in Advanced Quantitative or Business degree
Able to multi-task, adjust priorities, meet deadlines, and successfully operate in a fast-paced work environment
High sense of time, urgency and motivation to get the job done plus the ability to quickly learn the business
Excellent interpersonal, verbal, and written communication skills appropriate for all levels of the organization
Must be able to demonstrate excellent communication skills; verbal and written and demonstrate ability of active listening
Deep interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making process
The utmost integrity, honesty, and confidentiality in all matters pertaining to the conduct of business
Demonstrate strong analytical and problem solving skills with an attention to detail
Background in statistical and reporting data analysis is preferred

138

Business Operations Analyst Resume Examples & Samples

Provide global support for Sales and Ops team on inventory and order management issues
Assist in handling customer escalation, identify root cause, and provide solutions
Perform data analysis to provide inputs for business process improvement
Manage orders from booked to shipment and provide inventory transfer and allocation to fulfill orders
Open, track, escalate IT cases to closure to resolve system and data issues
Expedite orders and providing scheduled updates and confirm inventory availability
Perform backlog data analysis and provide trending and inputs to improve business process and to provide revenue visibility to management

139

Business Operations Analyst Resume Examples & Samples

Enhance, Update and Maintain the Service Management Dashboard and other Online Dashboards
Use OBIEE and Wave Analytics to develop interactive reports and dashboards
Create Salesforce.com reports and dashboards for the Services Organization
Hands-on development experience with Oracle Business Intelligence (OBIEE) and SalesForce Wave Analytics or a similar tool (Hyperion, Tableau, Cognos, Business Objects, MicroStrategy, Microsoft Reporting Services)

140

IBM GBS Entry Level Business Operations Analyst Resume Examples & Samples

6 months or more experience in a position, project, internship, or university curriculum/program focused on business operations, financial analysis, or engagement economics
1 year or more experience in a position, project, internship, or university curriculum/program focused on business operations, financial analysis, or engagement economics
6 months experience in consulting industry financial analysis

141

Business Operations Analyst Resume Examples & Samples

Position requires strong analytical and problem solving skills
Demonstrates ownership for achieving timely and accurate results
Strong working knowledge of Excel, Access, Microsoft Word and Database Management Tools
Bachelor’s degree with at least 1 year of experience. Some background in developing and administering sales incentive programs strongly preferred. Experience with the report design, development and analysis is critical

142

Business Operations Analyst Resume Examples & Samples

Two to three years of experience in operations/technology project management activities (VBA, SQL, MS Access/Excel development with design, development, testing and documentation)
Ability to conduct an analysis of business needs
Excellent planning and organizational skills
Thorough knowledge of a business line or function area

143

Business Operations Analyst Resume Examples & Samples

Partnering with Product managers, and to a lesser extent, engineering, marketing and sales to identify and drive strategic and operational improvements that deliver sustainable lift
Applying your expertise in quantitative analysis and the presentation of data to understand how users interact with Groupon's offerings
Developing & testing hypotheses to explain both macro and micro trends and opportunities in the business
Quantifying the value / size of new opportunities to inform and prioritize product roadmaps
Designing both the business logic and the technical specifications to extract key data elements from Groupon’s products
Creating dashboards and communicating product performance towards achieving product goals
Develop effective statistical models for segmentation, classification, optimization, etc
2-4+ years of relevant work experience in highly analytical roles (consulting, investment banking, product analytics, etc.)
Excellent communicator (written + oral). An ability to work well with a wide range of people
Demonstrated ability to influence outcomes and decisions (not just report on analytics)
Advanced proficiency in Excel and SQL
Interest and passion for data, product development and e-commerce

144

Business Operations Analyst Resume Examples & Samples

May lead a team of UAT Specialists and Leads
Successfully manage testing effort for projects through the UAT lifecycle
Lead and provide Release Management support through deployment cycles to ensure quality validations and post production support occurs
Develop test strategies and test plans including technical resource requirements
Collaborate with the team to develop best practices, incorporate efficiency principles, identify tactical and strategic opportunities and incorporate new test management procedures and tools
Ensure that all employees are proactive contributing towards early identification, monitoring, or reporting process opportunities and /or contributing towards building robust controls
Proven experience with manual and automation testing tools and strategies
Strong CCB platform knowledge for mainframe, client/server and/or web-based applications primarily for Retail and Card Servicing
3+ years previous management experience (or equivalent) strongly preferred
Leadership experience in managing cross-functional team members preferred

145

Business Operations Analyst Resume Examples & Samples

Program Finance Experience or FP&A experience E.g. experience preparing EACs, evaluating outlooks and updating forecasts and related Risks and Opportunities
Ability to interpret financial statements and translate data into information
Strong analytical and presentation skills, excellent verbal and written communication skills
The ability to extract and analyze data from the ledger and reporting systems (e.g. SAP, COMPASS, Hyperion) efficiently and effectively
RMS SAP experience
ECP pricing experience
Experience with a variety of contract types
Has an existing clearance (not required but desired)

146

Business Operations Analyst Resume Examples & Samples

Works with portfolio managers, traders and operations department to ensure completeness and accuracy all trades completed in AMG
Participate with the operations team to ensure options and alternative assets have been entered correctly into the system
Reconciles trades completed by outside managers to ensure the trade files are complete and accurate
Works with external brokers to fix unmatched trades
Analyzes and resolves data issues, and proactively works to identify and eliminate recurring data problems
Monitors the shared mailbox to answer questions and quickly fix problems
Accurately set up securities without error
Backup of other operational team members when they are absent
Additional duties, as requested
Three to five years of experience in financial services industry
Basic understanding of investments and investment instruments
Strong knowledge of the assigned operations department and functions
Basic understanding of the stock and bond markets and trading of these instruments
Strong analytical, problem-solving and organizational skills
Excellent interpersonal and written and verbal communication skills
Quick learner with the ability to work little supervision
Good multi-tasking abilities; can work on several tasks at once
Strong leadership and negotiation skills

147

Business Operations Analyst Resume Examples & Samples

Participate in the monthly project review process, understanding the issues relating to all projects and challenging the Project Managers to identify any potential risks issues. Recommend mitigation and pro-active recovery strategies
Ensure application of the appropriate Emerson CP&P’s (Corporate policies and procedures) to Project Accounting including the classification of POC, maintenance contracts and completed contracts, currency and embedded derivative implications and accounting and revenue recognition treatment
Ensure Service and maintenance contracts (KOB 3) for all relevant BU’s are being properly traded in accordance with Emerson CP&P’s and that cash flows are being maximized and revenue recognition policy is correctly adhered to
Ensure control of the Balance sheet accounts relating to Inventory and Projects including Finished Goods, Work in Progress, unbilled receivables, accrued CGS, advance payments and progress billings are fully reconciled and reconciling items are actioned within the latest accounting period
Monitor and review the cash flow of all projects to maximize the cash flows against the agreed payment terms and milestones
Participate in the handover of projects from Sales to Operations providing objectivity to the expectations relating to revenues and costs and ensuring that the appropriate accounting treatment is applied to those projects at set-up
Participate and understand the implications of the commercial terms and conditions to maximize cash flow and margin opportunity for the company
Monitor and review Clarity, Oracle Project Management, Service Management and other contributory packages to ensure that they reflect the current trading position of projects and services
Monitor and review the FFT tool within Clarity to provide Sales and Margin forecasts to the Finance team for the monthly POR updates and Annual Budget. Prepare the Sales and GP forecasting for the systems Business Units
Take the lead in managing the Spain & Portugal relationship with the Pune based Project Ac-counting team for Iberia
Part of team responsible for Month End closing to a strict 3-day timetable for Financials into HFM (Reporting system). Reporting scope includes P&L, Balance sheet and TWC metrics, Headcount and other statistical requirements for the PSG BU´s
Ensuring the integrity of the period financial reporting for the PSG BU´s
Part of the team responsible of collection and preparation of the PSG Annual Budget, Mid-Year Review, Q1 Review and rolling monthly reviews (POR – forecasting tool) for Management Re-view into HFM. This includes challenging the integrity of the input data with PSG business Sales Management and Operations personnel and producing the required presentations to meet Multi-user review formats
Monitoring actual performance versus budgets/forecasts and reviewing/commenting on variances. Production of comprehensive monthly reporting in a timely manner to the Business Units, World Area (WA) and Iberia Sales and Operations Management
Part of team responsible of the CGS Cost control and preparation of the Annual Budget, Mid-Year Review, Q1 Review and rolling monthly reviews (POR) for Management Review. (Approx. budget to be controlled €6.7M)
Work with Operations to generate appropriate labour/overhead rates in the U model for the recovery of labour costs on Projects and Service contracts. Undertake Cost Centre reporting and reviews to identify any issues relating to recovery and spending
Work as part of the Operations group in terms of participating in meetings and communicate to Project Managers/Engineers and Engineering resources
Propose and develop continuous improvement in processes whilst complying with company policies and procedures
Occasional weekend/public holiday working is a requirement of the role
Willingness to travel (up to 5% of role, mainly to Portugal but also to WA HQ in Switzerland)
Qualified Accountant with at least 3-5 years experience
Proven relevant experience, preferably in US multi national
Excellent communication skills (telephone, face to face and written)
Very good level of English (verbal and written)
Ability to manage time and work to tight deadlines
Business systems used include JD Edwards / Oracle, Clarity, Hyperion HFM,
Advance level on Microsoft Office (Excel/Access/PowerPoint)

148

Business Operations Analyst Resume Examples & Samples

Supports the business through compiling, preparing and reporting metrics and statistical data used in the analysis of operational performance of designated areas
Compiles and prepares information and analysis for review by senior level analysts and management
Actively participates in assigned projects and creates business requirements with the assistance and direction of other associates
Creates and executes functional programs, practices and processes
Collaborates with team members on issues and problem resolution
Evaluates business problems and recommends solutions
Supports day-to-day business operations functions, business system applications and technologies

149

Business Operations Analyst Resume Examples & Samples

Partner with APj sales operations head and regional Biz ops leaders
6 year+ experience in creating Excel reports and Dashboards merging data for diverse data sources
3+yr experience in SQL or VBA macros would be an advantage
80113BR

150

Business Operations Analyst Resume Examples & Samples

Partner with the GSM Finance Team & GSM Staff on fiscal year budget planning
Manage the budget impacts of attrition and requisitions, in partnership with GSM Finance and GSM leadership
Provide a consistent framework and approach to budget management by each GSM function
Own and manage multiple business operations processes across the GSM organization
1-2 years Supply Chain or Business Operations experience
Proven track record of delivering on commitments
Strong verbal and written communication skills; Ability to clearly articulate ideas to senior leadership
Ability to find creative solutions to problems

151

Business Operations Analyst Resume Examples & Samples

Partner with the Functional Strategy & Planning Program Manager to align GSM commodity strategies to our overall Global Supplier Management and Supply Chain Operation strategies
Be hands on, making use of tools such as Tableau and Smartsheet for analysis and internal service reviews to supply chain executives
Provide a consistent framework and approach communicating our strategies and key metrics
MBA preferred; Bachelor’s Degree required
4+ years of experience in a Sourcing and Supplier Management role
4+ years of Supply Chain experience and/or Operations experience
Experience leading change, with a passion for driving and enabling continuous improvement of business processes and policies
1-2 years of experience leading cross functional Projects

152

Business Operations Analyst Resume Examples & Samples

Effective, timely, and accurate financial administration of software license sales and services project orders within the companies Salesforce.com CRM system. This will be primarily focused on input and checking of the sales data relating to the sales recognition and commissioning polices
Assist Sales Management and Account Managers to maintain accurate licensing and project data as required for financial tracking
Assist with sales reporting for all levels of Management as well as the reporting requirements of Sales Representatives
Drive revenue, billing, invoicing, commissioning and financial process consistency
Participate in internal and external audit activities
Review customer-facing proposals for compliance with Siemens PLM standards
Process applications and help to train Account Managers to onboard new team members
Complete other duties and responsibilities that may be required
Bachelor’s Degree in Accountancy, Finance, Business Management or equivalent by experience
Previous experience working with Salesforce.com or other leading CRM system

153

Business Operations Analyst Resume Examples & Samples

Advanced knowledge of Salesforce - including auditing and maintaining data quality, creating Salesforce reports and creating dashboards
Basic knowledge of Excel - for data analysis, reporting and forecasting
2-5 years’ experience in data analysis and financial modeling
Background in media and advertising and/or previous experience supporting a sales organization preferred
Strong communications skills. Ability to respond well and quickly to questions from users, as well as the ability to anticipate needs and prepare to meet them
Experience collecting and analyzing data and presenting recommendations to management
Experience working across multiple teams and departments to achieve goals
Self-motivated, with ability to deliver under pressure while managing multiple projects

154

Business Operations Analyst Resume Examples & Samples

Participates in the modification of existing third party applications or implementation of new third party applications　　
Acts as a liaison and technical resource between business unit management, staff and third party　　
Ensures all documentation and process comply with established policies and procedures　　
Works to develop in-depth knowledge of the third party systems and needs of assigned business unit and pursues technical skills necessary to support those needs　　
Maintains an awareness of current regulatory requirements, developments and conditions affecting assigned business unit operation policies, procedures, programs, etc.　　
May assist with coordination and testing of new systems and modifications to existing systems　　
Monitor Shared Mailbox for production requests and assist users with questions / issues reported　　
May receive, document, research and submit vendor production requests for smaller BAU changes　　
Research, track, and coordinate product defects created as a result of a new product feature or enhancement deployed in a release and/or project　　
Coordinate vendor “BAU” releases (non-USB specific applications and non-USB custom release packages) with staff and vendors for critical third party applications　　
Participate in third party Disaster Recovery tests　
General knowledge of Trust business unit and securities industry third party applications
Strong securities operations processing knowledge/experience required　　
Ability to conduct an analysis of a system need/issue, including scheduling meetings, planning agendas and conferring with business line leaders
Ability to coordinate/lead BAU third party release activity including communication, testing, and defect management
Ability to manage/participate in multiple tasks/projects simultaneously
Ability to work independent AND as part of a team
Excellent computer skills, especially Microsoft Office applications　　
SQL experience

155

Business Operations Analyst Resume Examples & Samples

Generates and analyzes utilization data related to drivers of business and/or processes
Develops analytical tools to standardize data processing, analysis and output
Provides detailed analyses that can be understood at every level of the organization
Coordinates with key stakeholders to develop customer reports and to identify/track best practices
Serves as Subject Matter Expert for Key Performance Metrics across customer ecosystems
Excellent communication skills: verbal, written, listening
Excellent organization and time management skills; a self-starter
Microsoft Excel: advanced proficiency level, including ability to create and maintain automated tools
Microsoft PowerPoint: advanced proficiency level, including creation of new content
Sequel/Access: ability to run queries
Ability to solve problems, by gathering and analyzing information, and identifying root drivers
Ability to learn and apply specific knowledge and skills necessary to efficiently perform required tasks
Ability to produce thorough, accurate, and reliable work, and to meet work and productivity goals
Ability to take direction
Reports to the Vice President of Consulting and Business Analytics, CCS Workforce Solutions, with dotted line to Business Leaders

156

IT Business Operations Analyst Resume Examples & Samples

Proven experience working within a Business Operations function
Strong data management and analysis skills. Attention to detail is a must
Highly professional with proven reliability regarding daily attendance and work performance
Strong organizational skills, flexibility and ability to handle multiple tasks in a busy IT environment
Self-starter with integrity, high energy, and solid business judgment to meet the needs of a demanding business and IT environment
Outstanding written and verbal communication skills with knowledge of Microsoft Word, Excel, and PowerPoint
Skills include strong business acumen and strategic thinking to complement strong tactical execution skills
Experience with a reporting platform such as Tableau or GoodData, as well as experience with functional reporting capabilities of Salesforce.com and/or Oracle
Basic understanding of financial reporting concepts and process (plan, forecast, actuals)
Contract Management (Salesforce platform, Apttus contract management)
Oracle procurement, project and resource management
Experience with Reporting platforms such as Tableau or GoodData
Experience with ticketing systems such as Footprints

157

Business Operations Analyst Resume Examples & Samples

Analyze data (sales, services, and marketing) to identify potential opportunities to drive revenue and operational efficiencies. Partner with Sales Operations Managers to drive required actions
Develop and manage sales and services annual budgets
Track key performance indicators and provide results/analysis to sales operations team
Provide back up support for commissions execution
Define automation and reporting requirements in support of business needs

158

Business Operations Analyst Resume Examples & Samples

Evolve the data center expense program and facilitate regular discussions with leadership on the financial status of ongoing data center operations
Develop spend reporting, analytics, and key metrics to help drive actionable strategies for the business
Generate financial analysis reports for quarter-end reporting as well as any ad hoc reporting, as requested
Partner with Finance on reporting and reconciling spend data
Answer accounting and financial questions by researching and interpreting data
Prepare and deliver monthly financial updates and other analyses to senior management
Bachelor's degree in Finance, MIS, or Business Administration
4+ years professional experience with managing costs in technology infrastructure
Experience in analyzing cost data and reporting results to management

159

BD Executive & Business Operations Analyst Resume Examples & Samples

Serve as Executive Administrator supporting the NCS BD Executive and the NCS BD organization
Perform pipeline management and reporting, working with BD managers to update opportunities and accurately record awards, aiding BD Executive with monthly reporting requirements, managing accesses, and providing pipeline metrics and analysis
Serve as the New Business Quality Assurance (NBQA) lead for NCS, participating in weekly and quarterly meetings to discuss corporate pipeline initiatives, participating in weekly contract award review meetings, performing corporate OCI screenings on behalf of NCS, and supporting corporate capture and other requirements
Manage BD processes and process improvement within NCS BD, managing weekly Milestone / Gate reviews, maintaining schedules, posting documentation, maintaining and sharing milestone and other templates, and providing information via NCS BD SharePoint site
Work with finance and the NCS BDE in support of bid & proposal (B&P) process and budget management
Coordinateing bid and proposal interest, SME support, and needs (from RFIs and Market Surveys to final RFPs) with BD, Line and Proposal Operations Managers
Liaise with Proposal Operations Manager and team to plan for and assign resources to upcoming proposals & marketing efforts (to include RFIs, market surveys, BAA responses, and white paper development, in addition to slide decks, slicks, or other marketing materials)
Additional RESPONSIBILITIES include: tracking team activities, assignments, and distribution lists, monitoring federal procurement web sites, managing ARC presence and tracking daily announcements, and providing support to the NCS BDE. BD Operations Manager also manages BD summer intern program, when applicable.EDUCATION & EXPERIENCE
Typically requires a bachelor’s degree or equivalent, and five to seven years of related experience
Current TS/SCI with CI Poly desired; Candidate must be willing and able to obtain TS/SCI with CI Poly clearance
Must have experience with business development
Candidates must be able to demonstrate strong organizational and communication skills and have a proven track record of working in a fast-paced, complex, and deadline-oriented environment
Must possess the ability to work with people at all levels
Ideal candidate will have experience with business development and a familiarity with the IC or DoD. Should have a basic understanding of federal contracting. Experience with pipeline management tool, such as Microsoft CES, CRM, Deltek GovWin, etc. Active TS/SCI security clearance preferred

160

Temp-business Operations Analyst Resume Examples & Samples

Build and continuously improve a business analytics that provide prospective and retrospective measurements of cost, productivity, efficiency, quality, and compliance to facilitate timely and informed decision making
Provide both detailed and high level metrics and analysis for various aspects of clinical development
Advise/strategize with functional, financial and portolio leaders to establish metrics and set appropriate performance targets. Provide progress reports
Provide analytics and performance measures to support assessments of vendor performance
Support improvement through metrics reporting, productivity modeling, and tracking capabilities
Liaise with CDRA systems and CPMO functional leads to ensure the integrity of the data
In close collaboration with CDRA systems functional leadership, define and deliver data/informatics requirements to support CPMO analytics
Monitor and participate in external benchmarking studies and collaborations to drive continuous improvement and innovation in analytics and reporting
A good understanding of all operational processes required to deliver a clinical development program from first-in-human to post-approval
Extensive experience in performance metrics and reporting, analytics, goal setting, and balanced score cards associated with clinical trial planning, management and execution
Ability to translate complex business questions and requirements and develop effective solutions
Excellent analytical and financial skills
Demonstrated effective influencing and negotiating, good interpersonal and leadership skills, a team player
Self-motivated, works effectively under pressure
Ability to mine data to identify trends

161

Business Operations Analyst Resume Examples & Samples

Captures requirements for assigned work with minimal dependency impacts and/or cross operational impact analysis upon deployment
Works with Information Security, Enterprise Risk Services and other Compliance areas, to execute audits, assessments and analysis, to evaluate security posture
Works with technology departments, to increase security/ risk awareness and fulfill and remediate audit and vulnerability management requests
Develops and executes governance functions (to include process development and data analytics and reporting)
Assists in managing scope and change control of assigned work in coordination with Management
Develops acceptance test requirements for assigned work
Performs necessary follow up with partners to ensure new or modified system functionality is documented accurately and requirements have been met
Supports immediate team with conducting initial system/process roll-out, including training
2+ years experience in a technology role (a general understanding of the technology landscape, particularly infrastructure)

162

Business Operations Analyst Resume Examples & Samples

Bachelor’s degree with five years analytical/problem solving experience OR Master's degree with two years analytical/problem solving experience
Experience with Business Intelligence tools such as SAS, Hyperion, Microstrategy, Tableau and Hadoop
In-depth knowledge in statistical analysis, economic modeling and data visualization
Possess an innate curiosity and a strong desire to solve problems
Background in Lean, Six Sigma, or similar process improvement models

163

Business Operations Analyst Resume Examples & Samples

Must be able to multi‐task efficiently, work in a fast paced environment on multiple projects, and have a strong attention for detail
Demonstrated ability to anticipate, research, and solve problems in an independent work environment
Knowledge of standard accounting policies and procedures
Excellent interpersonal, organizational, and verbal and written communication skills
Must demonstrate a good attitude and ability to work as a member of a team
Position requires self‐motivation and the ability to work effectively under a minimum of supervision
Other software and computer systems experience is a benefit, including but not limited to, PeopleSoft, Microsoft Word

164

Business Operations Analyst Resume Examples & Samples

Ensure delivery of delightful experience to customers
Understand key drivers and communicate insights to team members and management
Actively provide analysis to solve issues in contact center performance that are negatively impacting quality of service
Build solid relationship with other departments
Work with leadership team to track initiatives progress and performances
BA or Master degree
4+ years in Contact Center performance analysis and/or Quality Management
Customer happiness focused
Fluent in English and Mandarin (to communicate with China counterparts)
Extraordinary organizational skills and ability to work and interact across all levels within the organization
Effective communicator, with both written and oral presentations
To be successful in this role the Quality analyst should possess a focused, analytical mind, the ability to connect the dots and identify the big picture
Experience analyzing data using Excel or any business intelligence tool
LI-GH2

165

Business Operations Analyst Resume Examples & Samples

1-3 years of Accounting or finance experience
Finance or Business related degree preferred
Experience with business systems such as SAP, CostView, ADAR, and Hyperion
Previous experience supporting Control Account Managers (CAMs) as a Cost Analyst in a complex, developmental program environment highly desirable

166

Business Operations Analyst Resume Examples & Samples

As part of the Norton Support team this person will handle customer queries via the usual support contact methods (phone & chat)
Resolve customer queries in a way that ensures our customers remain loyal to the Norton brand
Educate customers on aspects of their online security
Carry out extensive root cause analysis with any customer interaction
Clearly document and communicate the impact of product or experience issues to internal stakeholders, providing as much detail as required
Make suggestions to improve the overall customer experience and back this up with data or facts
Test any new concepts/ideas with our customers to help us understand what the impact may be to the wider customer population (for example a new retention offer)
Provide any relevant learning, feedback or suggestions to the wider Support Delivery teams to help improve performance
3-5 years overall Support Delivery experience, with a history of driving improvements in Customer Experience
Any experience/certification in Six Sigma, Lean methodologies/root-cause analysis
Is able to deliver oral and written communications around root cause analysis of issues
A minimum of a Bachelor’s degree is preferred in an Engineering or similar discipline

167

Business Operations Analyst Resume Examples & Samples

Define, analyze and study financial and operational issues and data
Evaluate operational efficiency and effectiveness
Implement new/enhanced products, services and operational changes
Interpret results of analysis; present recommendations, alternatives and implications
Assist level I team members
Establish and lead project teams
Scope of responsibility - Considerable scope
Identify operational issues and make recommendations
Experience in managing multiple priorities independently and/or in a team environment to achieve goals
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Effective database and presentation software skills
Effective organizational, planning and time management skills
Effective skill analyzing business operations
Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Desired - Working knowledge of Navy Federal Project Portfolio Management (PPM) knowledge
Desired - Working knowledge of credit union operations/processes and procedures

168

Business Operations Analyst Resume Examples & Samples

Perform qualitative and quantitative data analysis using analytical techniques, tools, models, simulation, etc.
Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
Participate in complex interdepartmental initiatives of significant business risk & impact
Gather, analyze and synthesize quantitative and qualitative data of business processes to determine and promote data driven business decisions
Implement new/enhanced products, services and/or operational changes
Prepare/collaborate on presentations, reports, white papers, etc.
Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
Serve as resource for the resolution of complex and/or unique problems
Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems
Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
Significant experience in working effectively with diverse internal and external contacts
Advanced skill analyzing and organizing problems or work processes for technical solutions
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Advanced skill maintaining accuracy with attention to detail and meeting deadlines
Experience in leading, guiding and coaching professional staff

169

Infogix Assure Developer Business Operations Analyst Resume Examples & Samples

Technical knowledge of software components of the Assure application
Demonstrate expertise in customer service and written/oral communication skills
Ability to understand technical direction
Ability to work independently and multitask within a strong team environment
Ability to adapt to rapidly changing situations
Excellent troubleshooting, organizational and analytical skills
Willingness and aptitude for learning new technical concepts and skills
Attention to detail with the ability to maintain high levels of accuracy
Team player, with strong collaborative skills and "can do" demeanor
Bachelor’s degree in related field or the equivalent combination of training, education and experience
Experience participating in cross-functional, multi-dimensional teams and projects

170

Business Operations Analyst Resume Examples & Samples

Focus on trend analysis as it relates to customer support cases, the customer experience, and the quality of our product/service
Influence and drive technical teams to complete root cause analysis (RCA) including the identification of corrective/preventive actions for our service using problem analysis methodology and tracking all elements of the RCA to closure
Engage Engineering (SW Product, Infrastructure) to deliver fixes in the platform and service to improve MTTR and reduce Customer Support case load
Work closely with Engineering and Customer Support to identify opportunities for Knowledge Base articles that will reduce case load from our customers, improve Customer Support Efficiency thereby reducing MTTR and improving Problem association to customer support cases
Host Problem Management and RCA calls with internal support teams as needed
Review and analyse the (Red Line) INT queue for their domain(s)
Associate the INTs to PRBs so impacts can be quantified
Deliver the build out of complete, validated PRBs when required. This means reviewing logs, understanding the known issues, making associations and correlations, completing the steps to reproduce, etc
Determine through review and analysis of the INTs and PRBs, and collaboration with the Engineering (Dev or Infra) team, the most significant opportunities for improvement in Red Line, MTTR, and the customer experience
Manage, handle, prioritise the PRB queue working with the engineering team(s)
Make the Knowledge and Known Errors associated with the PRBs be of the highest use, value; be an advocate of Knowledge and drive the Knowledge roadmap
Update and improve associated processes; be engaged in how the information you are creating is used and how to make it more useful
Track and drive improvements in the Domain health metrics associated with INTs and PRBs (Red Line, TTR, CSAT, PRB SLAs, SLA on BABs)

171

Unilever Prestige Business Operations Analyst Resume Examples & Samples

Understanding and experience about business intelligence and real-time analytics
Strong communication skills and ability to deliver the message with data story-telling in the form of PowerPoint/Excel/Word
Master skill on Excel and PowerPoint especially on data consolidation and visualization
Experience with key business intelligence software e.g. Qlikview, Tableau, Microsoft BI, Alteryx
Ability to integrate data from different sources and consolidate into a central, consistent database by using database tools such as Teradata / Oracle
Adept at dealing with queries, report writing and presenting findings in simple and compelling ways orally and visually
A team player who likes to work in a rapid and agile way with various competencies and departments
Comfort with ambiguity is key – ‘creative analytical mindset&#8217
BSc in Mathematics, Economics, Computer Science, Information Management or Statistics
Work experience in Business Process Reengineering (BPR) is a plus

172

Business Operations Analyst Resume Examples & Samples

Basic knowledge of Microsoft Office, which includes Word, Excel, PowerPoint and Project
Bachelor's degree or equivalent related work experience
1-2 years of related work experience
Kansas City-based position
Prior sales or pricing/packaging experience
Basic knowledge of accounting and financial principles
Desire to develop consultative working relationships with a comfort in dealing with ambiguity
Experience working with and supporting executives

173

Business Operations Analyst AP Resume Examples & Samples

Publish weekly bookings and revenue analysis and reports to Finance, Sales and Executives
Work closely with Sales, Supply Chain and Marketing to validate and analyze data used to make key business decisions
Lead quarterly Revenue Countdown activities with cross-functional teams
Publish quarter-end reports to support Finance and Executive Staff for Quarterly Business Review
Coordinate with Supply Chain team to determine revenue impact of line-down & supply constraints
SAP Business Warehouse project lead for sales organization
Serve as IT liaison to support implementations of sales’ systems in coordination with IT to scope and manage system deployments
Resource cross-functional projects and initiatives that require Sales input and participation
Manage business process for Sales Organization, including documentation
Bachelor’s degree in Business or equivalent
2-3 years of semiconductor experience
Demonstrated ability to create reporting from large databases and produce value-add analysis
Strong analytical and demonstrable critical thinking skills

174

Business Operations Analyst Resume Examples & Samples

Bachelors degree in Operations, Business, Finance, Economics, or Supply Chain Management
Experience with Microsoft Office (Word, PowerPoint and Excel)
Experience working in an extremely fast paced environment
Coursework or experience with sales operations or demand/supply balancing

175

Business Operations Analyst Resume Examples & Samples

Performs analytics by applying knowledge of supply chain, business rules, policies, and processes
Performs data collection and validation within projects
Contributes to project and cross-functional team to meet business objectives
Works across cultures and businesses on a limited basis
Interlocks with different factories, freight forwarders, and logistics services providers
Able to accommodate different time zone in multiple countries
Reviews performance metrics on a regular basis, identifying opportunities for improvement and develops business case analysis
Assigned fundamental project responsibilities
Decision-making limited to immediate definitions with minimal risk to the business
Typically five years of experience in a supply chain function or related analytic role
Operations Management, Supply Chain, Information Technology or Engineering degree preferred
Strong written and verbal communication skills; mastery in English and local language (Chinese preferred)
Ability to collaborate with a team

176

Business Operations Analyst Resume Examples & Samples

Opportunity pipeline management – coordinate regular pipeline reviews with sales and professional services consultants to ensure accurate tracking and forecasting to meet Public Sector revenue influence goals
Goal/objectives tracking – work with managers to ensure we are on track for our global goals and objectives, develop, and coordinate efforts for reporting and tracking
Monthly metrics reporting - collaborate with managers and the sales operations teams to track and report all key performance indicators against annual, quarterly and monthly goals, by sales segment
Develop and refresh all management dashboards, regional reports and executive review documents
Prepare and coordinate resource requests during annual Operational Planning process
Invoice monthly Professional Services engagements
Track and manage technical resources – coordinate professional services consultant schedules to ensure efficient and effective staffing of customer engagements against statements of work
Track, analyze and report on Professional Services utilization
New hire onboarding and training - track all new hires and ensure they have a great onboarding experience
Establish an onboarding process and coordinate training schedules on behalf of new and existing Professional Services Consultants
Maintain onboarding documents and training plans to help all new hires become productive on customer assignments as soon as possible
Maintain skills matrix and related reporting
Minimum of 2-3 years of experience in the areas of finance, business management and/or sales operations in mid-to-large scale global Sales Organization
Minimum of 2-3 years of strong Excel experience and the ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
General knowledge of US Federal, State and Local Government contracting requirements
Experience with the development and implementation of systems, processes and tools utilized for CRM, variable compensation, revenue reporting, and forecasting
Self-motivated, action-oriented, multi-tasking individual with a great sense of urgency and follow-through
Experience using BI tools and CRM software (e.g., Salesforce.com)
Experience with managing vendors on business systems implementation projects
Skills in collaborating and negotiating with external customer procurement contacts
Proven experience optimizing project accounting and billing systems for a professional services business
Detailed understanding of forecasting and actuals analysis
5+ years’ experience in business management and operation

177

Business Operations Analyst Intern Resume Examples & Samples

We seek candidates who have excellent analytical skills, a focus on results, the ability to clearly articulate complex ideas, and creative problem solving abilities
Qualified candidates must also demonstrate strong interpersonal and communication skills, effective teamwork, attention to detail, and the ability to quickly assess problems and find workable solutions
Must be proficient in MS Office applications, inclusive of Visio
Minimum 3.0 GPA
Have the ability to work 40 hours per week
U.S. citizen or legal resident

178

Business Operations Analyst Resume Examples & Samples

Drive the profitability of the business model, including recovery increase and cost reduction opportunities in liquidations
Improve the overall customer experience on the commercial platforms, including discoverability and customer satisfaction
Define, improve and maintain Amazon’s logistics processes in the liquidations space, working closely with the major operations stakeholders involved
Maintain, develop and expand relations to reverse logistics service providers (e.g. repair), define and execute contractual agreements and monitor performance
Building on existing WW practice, always look to develop consistency wherever possible and appropriate and share best practices across the EU marketplaces
Achieve the above through the project management and coordination of improvement activities, coordinating between technology teams, logistics, customer services and in-country retail teams
Experience in project management and coordination
Bachelor’s degree Math/Statistics, Economics, Computer Science, Business or equivalent working experience
Good Excel and modelling skills
Excellent interpersonal and communication skills – written and verbal
Demonstrated experience using hard data and metrics to measure performance and to support project requests from partner teams
Strong bias for action and sense of urgency; the ability to make things happen quickly
English fluency
Fluency in either of the EU5 languages would be a plus
All offers are contingent on the successful completion of background check

179

Business Operations Analyst Resume Examples & Samples

Curious, inquisitive. Critical thinker
Analyze raw data to solve problems and support management decisions. Aware of the "big picture" and able to come back up to high level after doing detailed work
Develop reasonable conclusions using analysis, evaluation, inference, judgment. Comfortable with incomplete information; sense of when information is and isn’t relevant
Relate the analysis to the business; include insights, observations and questions when distributing a report or analysis
Proficient in Excel and PowerPoint. Experience with SalesForce or other CRM reporting tools a plus. Experience with WorkFront or project management tools helpful

180

Technical & Business Operations Analyst Resume Examples & Samples

AT least 3 years of IT PM experience in a role with responsibility for organizing, scheduling, procedural planning, task dispatching and monitoring deliverables of multiple teams in fast-paced cross-cultural technical work environment
General understanding of large-scale IT infrastructure, databases, software development process, systems integration, software quality assurance, deployment, support
At least 5 years’ experience of advanced Excel skills ( Pivots, Macros, Trending, Graphs etc )
Bility of leading and motivating different infrastructure and application teams
Ability to maintain good inter-team and customer relationships, effectively facilitate meetings
Ability to efficiently and effectively manage several concurrent projects, anticipating problems and initiating corrective action
Good planning, organizational and task administration skills
Quick learning abilities, thoroughness, diligence, patience and optimistic attitude
Presentation Tools skills (Word, Excel, PPT, MS Project – 3 years, MS Visio, etc)
Excel skills should be very advanced
Fluent in English able to communicate both verbally and in writing

181

Risk & Analytics Business Operations Analyst Resume Examples & Samples

Assist with the development, implementation and execution of risk and control related business intelligence and MIS, metrics, and status reporting to be leveraged by all levels within CCBSI on a recurring and ad hoc basis
Work with data across multiple systems and applications with a high level of proficiency in Excel, Access and SQL preferred
Produce reporting and perform data analysis to support the High Risk Industry Council, KYC/AML initiatives and other projects as assigned
Assist with a variety of monitoring activities to ensure policy and procedure compliance; effectively work with functional stakeholders in interpreting results
Provide business analysis and project management support for a variety of risk management initiatives and projects
Work with the Business Operations Manager(s) and other team members to support the risk and control program
Assist with the development and management of documentation, infrastructure and the risk and control SharePoint site
Minimum 2 - 3 years experience in financial services industry
Highly proficient in data management skills
Analytical, results-oriented, motivated, driven and strong team player
Audit, compliance, or operations experience a plus
Project Management skills a plus
Strong communication skills both verbally and in writing
Ability to work collaboratively
Ability to work successfully in a fast-paced, deadline driven environment, and adjust seamlessly to shifting priorities
Strong organizational and time management skills, with acute attention to detail required
Excellent interpersonal skills necessary to work effectively with a variety of individuals, departments, and management levels
Proficiency with Microsoft Office suite, e.g. Excel, PowerPoint, Word (Visio and Pitch Pro a plus) to effectively capture, document and communicate information to all levels within Commercial Banking

182

Business Operations Analyst Resume Examples & Samples

Review Capital Projects submitted for funding to ensure they contain appropriate information as per the GRE Capital Policy
Tracking and analysis of schedule and financial metrics for projects within the GRE Capital Plan
Perform Vendor additions in accordance with Corporate Policies
Monitor, analyze and report out on Capital Project Close Out process
Maintenance and updates of Policies and Procedures
Preparation of standardized reporting
Partner with Capital team to consolidate monthly reporting deck for Operational teams
Receives supervision and occasional guidance on achieving objectives relative to a specific program task, project or initiative. At times, may work independently with limited supervision
Ad Hoc requests and projects as needed
Bachelor’s degree in Business, Finance, Accounting or Management is required or equivalent work experience
Ability to take large amounts of data and summarize for the appropriate audience
Quick learner and self-starter who has the ability to work independently or within a team environment
Detail oriented and the ability to maintain a high level of accuracy
Proficiency with MS Office Suite (Excel, Word PowerPoint & Access)
Ability to prioritize and manage requests/competing while meeting established deliverable dates

183

Business Operations Analyst Resume Examples & Samples

Analyze and document business requirements and operational processes
Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
Investigate operational problems; recommend solutions to customer
Monitor performance of systems to ensure continued systems efficiency
Research emerging technologies and recommend solutions that align with business goals
Apply and communicate changes and new trends in systems/technology
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
Discover issues and determine scope, scale and impact
Troubleshoot system issues
Experience in researching, compiling, and documenting data, business processes, and workflow
Exposure to managing multiple priorities independently and/or in a team environment to achieve goals
Effective skill analyzing and organizing problems or work processes for technical solutions
Effective skill applying innovative approaches to solve technical design issues
Desired- Familiarity with Navy Federal Project Portfolio Management (PPM) knowledge
Desired- Effective database and presentation software skills

184

Business Operations Analyst Resume Examples & Samples

Business Ops Analyst is responsible for assisting with project setup, teardown and maintenance in the internal time-tracking and billing tool OpenAir (OA)
Responsible for correct billing and revenue rules set-up in accordance with legal documents and customer policies
Responsible for weekly charges creation and customer pre-invoices generation and reconciliation with the final invoice generating system
Expected to provide weekly and quarterly support to Regional Business Partners on revenue and utilization forecasting, assisting with timesheet compliance and other operational process checks
Responsible for assisting with weekly and monthly reporting and comprehensive tracking of Pivotal business KPIs where applicable
Help with training and ramp up of the Co-Op program in Service Operations
Responsible for helping drive resolution on client or internal department queries within Professional Services Organization
Ability to liaise with multiple internal divisions and departments
Analytical ability, problem solving skills, cross-functional skills, organizational skills
Ability to multitask when dealing with urgent requests, while maintaining the appropriate level of detail
Ability to prioritize and take direction well
Proactive and motivated self-starter
Experience with OpenAir is an asset
Finance/Business degree or consulting background preferred
Proficient with MS Office applications, most notably Excel

185

Business Operations Analyst Resume Examples & Samples

Business Ops Analyst Intern is responsible for entering, maintaining and billing out reimbursable T&E to customers in accordance with customer policies and legal documents
Responsible for correct T&E budget set-up and drawdown for projects in internal time-tracking and billing tool OpenAir (OA)
Providing weekly and monthly reporting on reimbursed T&E, outlining potential gaps and maybe assisting Delivery Manager’s/Office Directors with making data driven business decisions
Liasoning with multiple departments leads (Travel, Relocation, Service Operations, Finance Operations, and Delivery Managers) to support and improve T&E processes
Responsible for maintaining internal T&E and documenting other Service Operations processes driving consistent improvement
Responsible for helping drive resolution on T&E related queries within Professional Services Organization
Ability to liaise with multiple divisions and departments
Current enrollment in Finance/Business degree program at University or College

186

Business Operations Analyst Resume Examples & Samples

Work with representatives from designated lines of business to identify opportunities to change or enhance existing complaint identification & escalation strategies based on policy, procedure, regulatory changes as well as performance opportunities identified through the quality process
Assist with identifying and developing reference materials and documentation for skill development sessions and other training initiatives
Co-facilitate MB Complaint Working Committee
Provide SME support or assist in new hire training classes, when necessary, including the onboarding process and floor transition
Review new and updated procedures to ensure clarity and accuracy and recommend/submit procedure updates when opportunities are identified
Contribute to the oversight of complaint management activities and drive consistency at the sub-line of business level
Develop and maintain critical Complaint Management reporting identifying trends that should be escalated to the Risk & Controls committee
Bachelor’s degree (or equivalent experience) in Finance, Economics, Statistics, Math, Business Administration, Computer Science, or related discipline strongly preferred
One to three years of prior experience in mortgage banking servicing, operations or originations. Specific knowledge of the policies,procedures and systems pertaining to servicing, operations or originations is preferred
Excellent project coordination and project tracking skills
Must demonstrate strong time management skills, ability to multi-task and handle multiple task
Proven ability to communicate technical information is at a business level

187

Business Operations Analyst Resume Examples & Samples

Experience in leading and developing geographically disperses teams. Demonstrated ability to inspire and develop high performing employees. Preferred 3-5 years of direct people management experience
Demonstrate excellent analytical rigor and logical thinking with a continuous process improvement mindset. Ability to synthesize information across multiple platforms, systems, and organizations
Ability to creatively problem-solve and design integrated business process/technology solutions through analyzing and decoding complex, ambiguous operational and system environments. Must be able to drive improvement opportunities through leadership alignment and execution to an the desired end state
Strong understanding of Contact Center practices and technology across multiple lines of business preferred
Strong working knowledge of Microsoft office, including Power Point, Excel, Visio, Microsoft Project

188

Business Operations Analyst Resume Examples & Samples

Is a SME on NCR quote to cash process and trains new team members to effectively utilize these for the support of the sales team
Assists to resolve escalations related to product fulfillment, quote creation, order processing or invoicing
Analyzes, designs, and develops well-defined methods and procedures for service related activities
Communicates and partners with the Customer Success, Field Sales, Customer Engineers and others to insure proper processes are designed for new products that adhere to NCR policies related to the quote to cash cycle
Provides additional support efforts to enhance program rollouts including effective communication and cooperation among the area
Understand and support monthly financial outlook process
Applies knowledge and understanding of NCR Sales, Supply Chain Management and Vendors processes and tools as well knowledge of the Customer requirements to insure quality execution in the quote to cash cycle
Participates in BU reviews to identify process and system gaps; Participate on weekly OCR calls as necessary
Assist with the resolution of complex service/solution issues escalated by sales people, customers, or operations; Responsive and aggressive in handling customer escalations and internal escalations
Required to work with changing priorities
Position involves prolonged periods of PC and telephone usage
Position works in a team environment and interacts with both internal and external customers
3-5 years of related experience
Strong analytical skills with attention to detail and accuracy
Excellent interpersonal skills; Professional communication skills
Solid proficiency in Microsoft Office applications
Master’s degree in a related area and at least 3 years of experience in data analysis and reporting or a related area
Experience with Salesforce.Com and/or other CRM Systems
Advanced user experience in Excel spreadsheet development including pivot tables, logical functions, conditional formatting, database linkage, graphics, etc
Strong background in data relationships, data mining and quantitative vs. qualitative analytics
Ability to collect, analyze and interpret data from multiple sources to identify key performance indicators and trends
Ability to work independently and problem solve with little direction
Robust sense of accountability: sound personal judgment, capacity to handle confidential information appropriately, effectively escalate issues
Great organizational skills and attention to detail as well as the ability to prioritize multiple tasks simultaneously without sacrificing quality of work
Strong interpersonal ability to effectively communicate (both written and verbally) technical information and the results of analysis at all levels of the organization
Experience with workforce modeling, pivot tables, charts, slicers
Experience with predictive modeling

189

Business Operations Analyst Resume Examples & Samples

Support and represent the needs of the Getaways business with SalesForce product and engineering teams. Make sure issues with SF are resolved quickly and effectively, drive requirements and definition for new feature and help contribute in designing operational efficiency within Salesforce
Reduce Getaways Hotel and Tours customer service contact and refund rates. Identify ways to enhance the consumer experience by reducing contact and refund volume. Main levers may include deal page changes (Product), deal structure enhancements (Sales), improvements in partner operations (Operations), enhanced customer service and self-care features (Customer Service / TeleCo)
Monitor and identify issues that impact our ability to complete customer transactions, or completing required business processes
Design and build out monitoring dashboards that help detect trends/patterns of customer behavior and uncover issues within our systems
Using dashboard and other reporting, monitor our website performance and related services
Work with internal and external partners to identify the root cause and impact of issues, and create mitigation plans
Actively work on defining new requirements, collecting information for new business cases and rolling out deliverables for process improvement opportunities in coordination with our Ops, Sales and Market Management teams
Identify solutions to recurring business process problems, and work with internal teams to close those gaps
Partner with product management; contribute to requirements and roadmap items that improve the way our systems are built
Provide leadership and oversight on various projects of a complex nature (Retail Loss, Anatomy of a Deal, Integration of LAR and the EMEA Extranet Rollout)
Provide measurable input into new products, processes, standards, or plans in support of the business
Bachelor’s degree, preferably in business or computer science
1+ years of experience in business or systems analysis on projects with cross-functional teams in a fast paced environment
Solid understanding of Salesforce objects and functionality
Solid understanding of SQL
Understanding and ability to work with metalanguages such as XML or JSON
Ability to communicate effectively with both developers and non-technical business partners
Excellent interpersonal, verbal and written communication skills for audiences at multiple levels
Self-motivated individual; organized; action oriented; results driven
Experience with startup environments as well as larger scale enterprise projects
Strong problem solving, negotiating, influencing, facilitation, organization, prioritization, decision making, and conflict resolution skills

190

Business Operations Analyst Resume Examples & Samples

Experience in Auto Finance preferred
Outstanding communication skills, both oral and written
Strong working knowledge of MS Excel/PowerPoint/Word

191

Business Operations Analyst Resume Examples & Samples

Develops report specifications of data requirements and provides analysis to resolve business-related problems
Improves reporting processes whenever possible
Assists in managing projects through completion including project tracking, monitoring, reporting and administration. Communicates project status through publishing high quality project reports and presentations
Evaluates business process implications of system requirements and assesses possible redesign recommendations
Creates documentation and ensures readiness for all projects
Documents business case analysis and assists in translating business requirements into process/functional design/system solutions
Assists in the development of project plans including the creation of detailed work plans and timelines using project management tools. Works with project manager(s) to ensure the integrity and completeness of the solutions delivery process. Performs other duties as required
At least 5 - 6 years experience in a similar position
Ability to work in a multi cultura environment
Organizational and communication skills
Very high English level
Valuable experience with: Salesforce.com, Tableau and /or Sales Analitics

192

Business Operations Analyst Resume Examples & Samples

Collect and compose KPI/PI, operational & data performance reports at various frequencies (i.e. daily, weekly, monthly, ad hoc
Create monthly scorecard and support customer review and executive reports
Conduct extended analysis, correlation & trending of performance data (emphasis on data usage, trends and deviations for individual sites or markets)
Create and maintain necessary customer behavior forecasts based on statistical analysis and modeling
Develop scripts that will automate reporting out of various systems/tools housing data
Support the team and internal customers to help define business requirements, resolve technical issues, and provide training
Assist in taking business intelligence to the next level to support business decisions and recommend best practices
Aid in driving business intelligence implementation, maintenance, and data quality
Customize and document report contents and views using Excel, Tableau, Access, SQL, and other tools to meet the requirements of internal business customers
Work cross-functionally to implement key projects; interfacing with Service Delivery Organizations, Network Operations, Field Operations, Fulfillment & Provisioning, QA, Marketing, and Executive Management

193

Business Operations Analyst Resume Examples & Samples

Partner with LOB representatives to maintain the System Access Profiles and role based access controls for their respective LOB
Review System Access Profile bundles for any changes needed to support the LOB system access needs
Technical skills Strong skills in MS Excel, Access, and PowerPoint Knowledge base/Education
2+ years direct Financial Services Call/Contact Center experience preferred Strong understanding of business function access needs/controls, strategy and technology across the firm
General skills/attributes Excellent written and verbal communication skills Strong Experience in business analysis, reporting of business data, problem identification, resolution and root cause analysis
Ability to team and partner collaboratively with business partners Demonstrated ability to influence people at a variety of levels internally and externally

194

Business Operations Analyst Resume Examples & Samples

Proven competency in Secure File Transfer Protocol including applicable risk and control requirements
Working knowledge of the Chase Language Program including third party oversight and vendor management experience
Working knowledge of Chase contact center operations and support practices
CSS engagement to lead important initiatives that drive operational efficiency and/or common team practices

195

Business Operations Analyst Resume Examples & Samples

As Business Operation Analyst, work with the different end users across the globe to solve their everyday problems within the application
Manage a ticketing system, monitoring the queue, assigning tickets to themselves and others and working on tickets based on priority until a solution is deployed
Work with end users to communicate status of tickets and to establish a priority system to help order the work within the team
Analyze and make recommendations to the development team on the probable solution and approach
Coordinate the approvals necessary to deploy the solution in Production
Make configuration changes within the application to deploy the solution in Production
Perform configuration in the OU rollouts
Understand the business needs to make informed decision about the solution proposal
Opening, managing and resolving Oracle SRs with Oracle Support
Learn new technologies and functionalities to support new applications
Bachelor’s Degree in Information Systems or equivalent experience
3+ years of experience with Oracle Applications; Oracle E-Business Suite version R12 - including CM, PO, AR, AP, GL and FA
Experience in working on custom modules/applications/functionalities
Experience in developing and troubleshooting interfaces, reports (Oracle report & BI Publisher)
Good comfort level in SQL and PLSQL
Willingness to learn and explore new technologies and applications
Ability to think strategically and handle multiple items simultaneously

196

Business Operations Analyst Resume Examples & Samples

Quota setting and territory alignment; work with sales leadership to design, implement and monitor territory, account, and opportunity plans
Productivity and revenue forecasting; develop and implement metrics to monitor productivity and revenue performance
Collaborating with sales management, human resources, commissions and other cross functional departments to conceptualize and build sales compensation plans, as well as roll-out of plans
Manage and improve the processes and systems necessary to roll-up consistent global reporting to the senior executive team at Akamai
Collaborate with sales management to ensure timely, appropriate implementation of sales processes to drive corporate initiatives and sales results
Serve as the Finance interface for Sales (month-end close, budget administration, accruals, etc.)
Sales management communications, e.g. developing business review presentations, reporting, and analysis required for monthly, quarterly, and annual management meetings
Interface and work with Business Analysts that support the Operations and Planning team
2 years of relevant experience and a Bachelor’s degree
2 years’ experience in sales or business operations
2+ years of experience with planning and tracking operational results
2+ years of experience with Salesforce.com CRM system
Advanced user in Microsoft Excel and proficient other MS Office tools for managing data
Excellent analytical, verbal and organizational skills a must
Ability to interact effectively with a variety of diverse departments and personalities

197

Business Operations Analyst Resume Examples & Samples

Assists in the development of time-phased budgets for a portfolio of systems acquisition projects/programs
Reports, analyzes, and interprets financial and operating data to prepare tasking requests, point papers, briefing charts, spreadsheets, memos, and other documents within prescribed timelines for Government leadership
Develops required data and inputs for documents and reports which are submitted to the Government office, Department of Homeland Security, and Congress during the budget cycle, such as expenditure plans and budget justifications
Develops processes that increase communication, efficiency, and accountability as they pertain to business operations
Requires a Bachelor’s degree or equivalent in Finance, Accounting, Business Administration or Engineering/Science and two to four years of related experience
Strong records and file management experience is required
Database skills, the ability to gather/analyze statistical data, and experience in report generation are required
Technical writing experience is highly desired

198

Business Operations Analyst Resume Examples & Samples

Experience in the areas of Product Development, Process Improvement, Enrollment and Payment Reconciliation, Health Policy, and/or Analysis
Background in health insurance, particularly commercial products or a large system
Master’s degree and/or Six Sigma Green Belt

199

Bank Benefit Business Operations Analyst Resume Examples & Samples

General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Peoplesoft experience
V Lookup in Excel experience
Strong analytical and forecasting skills

200

Business Operations Analyst EU Resume Examples & Samples

Strong analysis, research and complex problem solving skills
Proficient in MS Suite (Excel, Access, and PowerPoint) or other advanced statistical computer applications
Ability to tell a story from analysis to be able to identify/solve business opportunities

201

Junior Business & Operations Analyst Resume Examples & Samples

Create systematic/repeatable reporting and executive HIS dashboard metrics. Ensure integrity of metrics being reported and of the data being collected
Financial Modelling
University degree in addition to a proven track record in a similar role, preferably from Finance, Integrated Supply Chain or IT environment
Proficiency in MS Office software applications, including Access, Excel, and PowerPoint
Fluent English (spoken and written)
Experience in ERP / SAP / SFDC rollout
French language skills

202

Business Operations Analyst Resume Examples & Samples

Conduct research needs analysis, define project scope and goals, and determine deliverables from a market, customer and/or competitive viewpoint
Create resultant deliverables for analysis and communicate with appropriate internal clients, including senior analyst/team leader, manager, research group Director, product marketing management, sales management, business unit management, engineering management, and others
Utilize external resources, including companies such as IDC, Evaluator Group and Market Reach to collect and analyze data. Manage day to day project interaction with these vendors
Analyze data from a market perspective, providing an objective viewpoint grounded in facts and utilizing personal analytical skills, as well as those resident in and external to the research group
Create deliverables, including concise presentations and reports containing recommendations on product and market segments and their competitive components with necessary back up and detail
Manage communication, dissemination and maintenance of deliverables
Understanding of business environment
Strong financial and data analysis skills
Database experience

203

Business Operations Analyst Resume Examples & Samples

Support the Software Manufacturing and Distribution organization worldwide (specifically US, Ireland and China)
Ensure accurate accounting and payment of freight invoices via freight auditor
Assist with budget and forecast for global line of business
Conduct cost-benefit analysis on potential changes to supply-chain and quantitative research to identify opportunities for improvement
Produce and analyze key indicators of department performance
Recommend and implement policy/process changes
Excel Pivot Tables, Macros, Vlookup
Web content creation and management
Oracle E-Business Suite and/or Hyperion Essbase

204

Business Operations Analyst Resume Examples & Samples

Define, analyze and study financial and operational issues and data - Complex/Difficult
Evaluate operational efficiency and effectiveness - Complex/Difficult
Facilitate project implementations and Return on Investment - Lead
Implement new/enhanced products, services and operational changes - Lead
Interpret results of analysis; present recommendations, alternatives and implications - Considerable impact
Lead large, advanced multidisciplinary projects & initiatives of considerable business risk & impact in accordance with Navy Federal's PPM standards
Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc. - Advanced
Prepare/collaborate on presentations, reports, white papers, etc. - Lead
Anticipate business issues and identify solutions - Considerable latitude
Significant experience in leading collaborative work teams
Significant experience in problem resolution including determining root cause, scope and scale of issues
Significant experience in supervising and leading managerial staff
Advanced skill applying innovative approaches to solve technical design issues
Advanced skill interpreting and synthesizing large amounts of information
Desired - Advanced knowledge of Navy Federal Project Portfolio Management (PPM) knowledge
Desired - Advanced knowledge of credit union operations/processes and procedures

205

Business Operations Analyst Resume Examples & Samples

Work with internal stakeholders to drive prioritization and requirements gathering processes for new business requests
Lead detailed forecasting and analysis of bookings and revenue, identifying upside/risks
Develop and maintain accurate data surrounding customer account reporting and analysis; drive actionable strategies for the business
Assess the operations of the organization to present suggestions to problems and generate procedures for effective decision making
Establish or refine monthly dashboard reporting in Jira and Financial Force for the Support and Services organizations
Create and manage project plans, monitor progress and timelines, identify and resolve issues to ensure success
PSA Administration utilizing Financial Force, measuring project profitability
Partner with Finance and Accounting on capacity planning, customer invoicing, vendor contracts and renewals
5+ years experience as a Business Analyst or Consultant in a mid to large sized organization with demonstrated leadership driving projects in a matrix organization
Strong organizational skills, attention to detail, and ability to prioritize a varied workload with multiple stakeholders
Demonstrate strong problem solving skills, process-driven mindset, and resourcefulness
Flexibility in shifting direction quickly when priorities change; excellent multi-tasking skills and the ability to learn quickly in a dynamic environment
Baseline ability to manage stakeholder expectations by understanding stakeholder needs, determining alternatives to meet requirements and communicating appropriately
Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
Accountable team player with a constructive attitude, problem-solving and customer service mindset who is able to work with virtual cross-functional teams
Experience working in / with consulting and customer success is a plus
Experience with Salesforce products and platform. Experience with Microsoft Office Suite, Financial Force, JIRA preferred

206

Business Operations Analyst Resume Examples & Samples

Generates and analyzes statistical data related to drivers of business and/or processes; provide detailed analysis when needed that can be understood at every level of the organization
Works with division heads and department leaders utilizing data to develop actionable plans to improve performance and efficiencies
Create and distribute monthly operational and performance metrics for all brands
Develop measures of success for strategic and operational imperatives, identify data needed and generate reports as needed to track progress
Works with CCI’s IT team to review data, confirm accuracy of data obtained & develop new tools to be used within the business
Acts as Subject Matter Expert for Key Performance Metrics for all revenue generating & supporting roles
Participate in project improvement initiatives and projects
Acts as a liaison between business lines, connecting Travel Nursing, Allied & Branch objectives to optimize results
Assists with analysis and reporting in CSS (Branch Operations technology system) as needed
Minimum of 3 years recruitment or operations experience, preferably in the healthcare industry
Minimum of 3 years CCS experience required
BA/BS preferred, or equivalent work experience required

207

Business Operations Analyst Resume Examples & Samples

The successful candidate will deliver all services to internal and external customers within defined SLAs and quality measurements
The ideal candidate would be knowledgeable of Dell Sales processes as well as the systems, tools and organizations that support those processes. This candidate should then apply this knowledge to support the day to day business operations
The successful candidate should develop resolutions to internal and external customer requests across an increased scope and of moderate difficulty. This candidate should exercise judgment within defined processes and procedures and should escalate if needed
A successful candidate in this role will be expected to support internal ARS program development initiatives
The successful candidate will create and strengthen relationships with ARS team members, both local and international, with clients, and with other GBS departments. This candidate will routinely interact and support customers and business units external to GBS
Education Required: Bachelors (Non-Technical)
Experience Required: 2+ years relevant experience

208

Business Operations Analyst Resume Examples & Samples

Three to five years of experience in operations/project management activities　
Thorough understanding of project management
Excellent computer skills, especially Microsoft Office applications

209

Business Operations Analyst Resume Examples & Samples

Act as subject matter expert on high priority projects, including a high profile, multi-year project currently in progress
Designing and documenting businesses processes and make appropriate recommendations that will positively impact operational effectiveness
Track, analyze and report business unit trends and make appropriate recommendations that will positively impact the unit
Lead a number of key projects and will become a subject matter expert on department processes, and be the point of contact between the department and IT
Act as a functional expert and liaison between the business unit and Information Technology
Work with multiple teams within the Company
Write requirements specifications for Information Technology
Assist in performing quality assurance and testing when implementing new processes/procedures/systems
Lead projects for the department; which includes planning all the way to implementation
Suggest areas for improvement in internal processes
Implement recommendations with continual follow-up to ensure that changes are followed
Develop effective reporting tools monitoring all department activities
Track and analyze departmental results and trends
Provide direction and training to both exempt and non-exempt personnel
Manage details and execute effective follow through
Good knowledge of Access, Excel, and Outlook
SQL, Visio and Project experience a plus
Bachelor’s degree in business or related field such as Finance, Accounting, Management Information Systems, etc. or
2 - 3 years’ experience in related field
Proven ability to develop, document, maintain operational policies/procedures, including designing and documenting detailed process flows, development of operational performance and quality metric standards and reports
Knowledge of the insurance industry, a plus

210

Business Operations Analyst Resume Examples & Samples

Presentation skills or previous experience conducting knowledge transfer sessions
Superb written and spoken communication skills
Ability to learn and apply new technical skills and concepts quickly
Ability to work on multiple projects simultaneously
Ability to clearly communicate information through an appropriate method; reads and interprets complex information; talks with clients and listens well
Basic computer skills (i.e. Microsoft Word, Excel)
Follows detailed procedures and ensures accuracy in documentation and data
Bachelor’s Degree in a related field or equivalent experience
Experience with analytical tools (ie. spreadsheets, word processing, database)

211

Business Operations Analyst Nema Resume Examples & Samples

Education: Degree in Engineering, Finance, Economics or similar discipline is required; an advanced degree desirable (MBA, MS/MA in economics, MS in Finance/Accounting)
Years of Experience: Minimum of 8 years’ experience (6 years if holding a Master degree) in a similar position, finance, consulting, audit or supply chain
Language: English, French, Arabic is a plus
Location: Lebanon, Algeria , Morocco
LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo
CONNECT: Develop deep insights into the needs of our patients, customers, markets and communities
SHAPE: Drive innovation; anticipate and shape industry and market changes to advance health care globally
LEAD: Create an environment where leadership and talent development is top priority
DELIVER: Deliver results by inspiring and mobilizing people and teams
Solid foundation for analysis and data interpretation
Acceptance for digital & new technologies
Ability to develop KPIs, skilled in CRM
Knowledge of Emerging Markets market and pharmaceuticals business is desirable
Strong quantitative skills with solid strategic insights
Excellent written and oral communication skills in English. French and/or Arabic is a plus
Strong analytical background with an exceptional understanding of operations, sales & marketing needs required
Excellent financial analysis skills, judgement and problem solving
Advanced database functionality as well as Word, Outlook & PowerPoint required
Ability to energize, develop, and build collaboration and influence at all levels within an organization
Manage to work in a complex multidimensional matrix environment and coping with challenges
Relationship building / Team-player: Good at working with your peers and partners across multiple countries, cultures and time zones
Reporting Skills Project Management, Process Improvement
Ability to make compelling strategic recommendations / decisions
Knowledge of the healthcare environment in NEMA countries is desirable
Ability to manage multiple deadlines and to quickly comprehend complex issues
Ability to engage and influence
Extremely proactive and be able to show high levels of initiative
Strong business orientation and analytical skills with good interpersonal skills and a high level of self-organization and self-motivation
Excellent communication and presentation skills, both verbal and written and able to articulate ideas in a clear, inspirational and pragmatic manner
Creative mind-set, can-do attitude and hands-on problem solving skills, while able to think strategically.Marketing

212

Business Operations Analyst Resume Examples & Samples

Develop subject matter expertise in the assigned area of responsibility (examples: GM Card, Vehicle Purchase Programs, GM CARS, Web Support, and Web Content Deployment)
Bachelor’s degree in Business, Computer Science, MIS or equivalent experience
One years of data analytics, reporting or HTML experience
Three years of technical experience in system analysis and/or application development
Understanding of various development methodology concepts
Ability to understand the client area's functions and systems
Excellent verbal and written communication skills to communicate effectively with all levels within the organization
Demonstrated ability to handle multiple projects simultaneously
Demonstrated ability to understand web design standards (i.e. use-ability, user flow, design efficiencies, etc.)
Able to quickly understand the challenge/issue presented and provide creative solutions that meet standards and business needs
Handle multiple work assignments from different portfolios
Proven delivery of medium to large scale projects with varying degrees of complexity
In-depth knowledge of Connexions Loyalty technologies including SQL, XML and web application concepts
Preferred knowledge of the Auto industry
Requires ability to understand the client area's functions and systems
Demonstrated ability to understand and recommend implementation strategies for n-tier technology (i.e. web services, Service Oriented Architecture, etc.)

213

Business Operations Analyst Resume Examples & Samples

This individual will apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation
Demonstrate good judgment in solving problems, identifying problems in advance, and proposing solutions
This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties
This individual must be a self-starter, able to work independently and with teams
The ideal candidate will be a proactive contributor and subject matter expert
To be successful, this individual must demonstrate favorable results through regular leadership and influencing others
Excellent oral and written communication skills; including process documentation
Excellent analytical, problem-solving, negotiation, task and project management, and organizational skills
Knowledge of tools, processes, and operations planning
Experience working with IT development staff on complex projects
Strong understanding of engineering principles and practices
Strong analysis, project management, and reporting capabilities
Strong technical background with advanced personal computer skills including: Microsoft Project, Excel, Visio, Word and Access
Ability to work collaboratively and take a lead role within a team of other business systems analysts and cross functional peers to support deadlines
Ability to evaluate, define and prioritize projects
Ability to develop longer-range project plans and schedules for individual or work for a small team
A minimum of 5 years of experience is required
A Bachelor of Arts or Science Degree required; Information Technology, Business, Finance, Economics, Math or related technical field is preferred

214

Business Operations Analyst Resume Examples & Samples

Participate in Sales forecast calls, track orders, and pipeline, and work with and communicate with all levels of Sales and Finance to forecast revenue
Create dashboards and other reports using salesforce.com (SFDC)
Provide analysis of data to Sales Management team on a weekly basis
Monitor orders through the various processing steps to ensure proper invoicing and revenue recognition
Coordinate monthly and quarterly commission processing for the Enterprise sales team with Akamai Commissions team
Provide backup to the manager in reporting for the Carrier Sales team
2 years of relevant experience and a Bachelor’s degree in Finance, Accounting or Business or its equivalent
2 years advanced Excel and Powerpoint skills required
2 years end user experience with Salesforce.com
2+ years’ experience in a Finance or Operations role interfacing with Sales teams
Experience with analyzing data and articulating findings to a broad range of audiences
Experience with creating dashboards and reports in Salesforce.com

215

Business Operations Analyst Resume Examples & Samples

Coordinate KPI requirement to optimize yield
Communicate performance
Answer ad-hoc questions
Deliver customized reporting, data, and support
Interface with field and national operations staff
Analyze performance, root cause and recommend solutions
Ensure seamless delivery and execution of programs within the Consumer Sales and Service Centers
Manage complex work with some decision making authority
Coordinate, prepare, and present to mid-level leadership

216

Business Operations Analyst Resume Examples & Samples

Program manage launch activity
Coordinate field/staff execution
Partner on resource gathering, business requirements and program design calls
Manage chats with wide populations, supporting
Analyze performance and recommend solutions
2+ year’s managerial experience

217

Business Operations Analyst Resume Examples & Samples

Analyzing performance trends across multiple business partners and identifying synergies and process improvement opportunities
Identifying call behavior trends through observations and speech analytics
Identifies best practices both internally and externally and proactively shares and incorporates into current processes
Developing and maintaining various reports and executive dashboards
Creating incentives and managing the reporting and engagement to drive performance improvements across the channel
Project management and development of streamlined processes to ensure succinct communication of business performance and initiatives
Manage executive presentation materials including research, data analysis and slide development
Manage team facilitation by maintaining team governance for operation reviews, staff meetings, and other key meetings
Maintaining content updates on CrowdAround and GSO Website

218

Business Operations Analyst Resume Examples & Samples

Demonstrates the 5 Keys to a Great Customer Experience to participants and partners on a daily basis
Provide oversight for and drive compliance with Collections Litigation and Sworn Document policy, procedures and contractual obligations, as applicable
Ability to learn and use multiple, complex systems in a relatively short timeframe
Works with each respective business partner to co-facilitate the successful completion of their annual deliverables
Uses good judgment and able to make decisions independently
Crafts responses to questions in an appropriate and positive manner to meet the needs of the audience
Identifies program opportunities and collaborates with Manager for a solution to continually improve programs
Completes administrative documentation as required
Stays current and adapts easily to changes in oversight structure, policies and procedures, and regulations
May participate on project teams to support department goals
At least 3 years of relevant experience required
Strong project management skill set
Excellent interpersonal and relationship building skills
Strong facilitation skills required for leading meetings, executive level presentations and project management across a range of audiences
Ability to be flexible in reacting and adapting quickly to changes
Ability to understand both strategic and tactical direction and extrapolate functional process flows and business requirements
Demonstrates outstanding presentation, oral and written communication skills
Demonstrates professional demeanor
Ability to give constructive feedback, and effectively coach business partners
Demonstrates creative thinking and good problem solving and the ability to trouble shoot issues efficiently and timely
Able to organize, prioritize and manage projects and tasks impacting multiple groups in a coordinated manner
Expert knowledge of MS Office (especially Excel and PowerPoint)
Knowledge of SharePoint 2013
Bachelor’s degree or equivalent experience in a function related discipline

219

Business Operations Analyst Resume Examples & Samples

Support sales teams ensuring timeliness, completeness and accuracy of reporting
Development of metrics and reports to manage sales pipeline, billed revenue and quota attainment
Develop performance dashboards that encompass key metrics to be reviewed with senior sales directors and WWPS leadership team in order to drive and manage the business
Support the Deputy Business Operations Manager and Business Operations Manager in all aspects of financial reporting, data analysis, and controls for a cloud region
Extract raw usage and financial data from business databases and data warehouse and perform analytics to produce meaningful reports that enable decision making
Create methods for automating financial reporting and data analysis to enhance efficiency
Consult with managers to ensure that financial adjustments are made in accordance with program changes
Invoice government customers and respond to billing-related questions
Work with our partner team to ensure account tracking is correct and timelt
2+ years of experience in the areas of finance, business management and/or sales operations
Experience managing multiple reoccurring deadlines and work streams simultaneously
Advanced Excel experience with sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
This position requires that applicant selected be a U.S. citizen and obtain and maintain a TS/SCI US Government clearance with polygraph. TS/SCI eligibility is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4
Experience using BI tools and CRM software
Experience with government financial reporting, billing and budgeting
Experience with SQL and advanced data mining

220

Business Operations Analyst Resume Examples & Samples

Use your experience in International Capital markets, Portfolio Risk Management, and Operations
Elicit requirements from Equity Production and other Subject Matter Experts to prepare process design and business rule specifications
Develop gap analyses and migration plans to shift processes from existing infrastructure to newly designed infrastructure
Prepare functional testing and UAT plans in consultation with Business users and often lead the testing efforts
Ensure that testing issues are identified, tracked, reported on and resolved by development team in a timely manner
Write user manuals for the applications / processes developed
5-8 years relevant experience in the middle or back office operations or trading desk support of a buy or sell-side financial services firm, with a national securities exchange or clearing entity, or with a global market data vendor
Candidate should have experience implementing both re-engineering projects and from-scratch development projects
BS in Information Technology or Finance/Accounting, CFA, MBA (Preferred)
Excellent analytical skills for analyzing business problems in new areas and ability to identify critical success criteria
Confidence with and an extensive knowledge of emerging industry practices when solving business problems
Hands-on experience with SQL
Communication (written & verbal)
Able to seamlessly interact with both business users and development team and ensure fruitful communications
Excellent written communication skills for writing informative, well-organized functional specifications, UAT and user manuals for development team/ business users
Ability to make precise and informative presentations to senior management on the project plans
Appreciation for brevity

221

Business Operations Analyst Resume Examples & Samples

Provide accurate and insightful analysis and reporting of Tesla Energy’s commercial performance based on a criteria and metric provided by management
Work with both sales and operations stakeholders to manage the daily rhythm of discussions that clarify and resolve requirements during design, development, testing, and release of initiatives
Translate business process needs into IT requirements
Prioritize multiple projects across all departments and systems
Act as a conduit between the sales and development team, identifying issues and finding long term solutions
Developing acceptance criteria (time, capability)
Training of users on new processes and systems
Be accountable for business adoption of system capabilities
Attend SCRUM and field questions from the development team

222

Business Operations Analyst, Associate Resume Examples & Samples

Manage Salesforce.com cases for both internal and external customers specifically focused on our Customer & Partner portal users
Perform day to day Salesforce.com administrative tasks and address production support issues. Tasks include data updates, ad-hoc reporting, and user account management
Execute on specific reporting and analysis responsibilities in coordination with the CRM Field Operations team through the creation of reports and dashboards in Salesforce.com
Support data quality efforts through the use and management of various data quality and reporting tools including DemandTools, Salesforce.com, and Access
Manage integration between Salesforce.com and other installed application
1-2 yrs experience in related field
Experience in Salesforce
Utilization of BI/Reporting tools
Strong written and oral communication tools
Ability to multi task and work independently in a fast paced environment
Advanced trouble shooting skills

223

Business Operations Analyst Resume Examples & Samples

Identify support materials and provide answers for fundamental support requests by end users
Experience in using MS Access
Experience in Salesforce.com or other quoting applications

224

Business Operations Analyst Resume Examples & Samples

Facilitate project implementations and Return on Investment
Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc
Prepare/collaborate on presentations, reports, white papers, etc
Conduct research and analysis; make recommendations
Develop project plan/scope/schedule/cost/communications
Procure and/or manage resources/timelines/deadlines/quality
Risk, Issue and Change management
Ensure successful project implementation
Scope of responsibility
Experience in solving routine or standard administrative, operational and/or system problems and issues
Working knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Basic research, analytical, and problem solving skills
Effective skill interpreting and synthesizing large amounts of information
Effective verbal and written communication skills
Desired - Bachelor's Degree in a related field or the equivalent combination of training, education, and experience
Desired - Familiarity with Navy Federal Project Portfolio Management (PPM) knowledge
Desired - Familiarity with credit union operations/processes and procedures

225

Business Operations Analyst Resume Examples & Samples

Associate degree preferred or equivalent experience
Typically 4-6 years of experience in business operations or supply chain function
Excellent knowledge of SAP and Microsoft Office suite
Mastery in English and local language

226

Business Operations Analyst Resume Examples & Samples

CORE Call file preparation (other companies may call outlook call or commit call) for current quarter, gather input from in-country finance, consolidate project list for orders and sales run Macro and prepare pre-call file - Bi Weekly
Facilitate CORE call with participation from Sales VP, directors and managers, Supply Chain, Finance, Bid & Quote, Service delivery and update changes during the call and summarize with Risk & opportunity - Once a while for back up
Committed view (other companies may call quarterly forecast ) for current year,consolidate inputs from countries and add up to AP for regional view. Work with Finance FP&A team to build forecast CV deck, provide top project list, bridge and other commentaries. - Twice a quarter
Salesforce Super user- drive Salesforce adoption, pipeline review - Ad hoc Sales Incentive Plan. work with sales leadership team and allocate sales quota to front line sales. - Yearly. one year later
Process improvement- on going

227

Business Operations Analyst Resume Examples & Samples

Familiarity with credit union operations/processes and procedures
Working knowledge of credit union operations/processes and procedures
Lead large, advanced multidisciplinary projects & initiatives of considerable business risk & impact
Anticipate business issues and identify solutions
Advanced knowledge of credit union operations/processes and procedures

228

Business Operations Analyst Resume Examples & Samples

Participate in Business Operations projects as necessary
Analyze and make recommendations on business issues and opportunities
Communicate with Field Sales to understand customer needs and business opportunities
Participate in process innovation to develop/identify procedural gaps, drive for improvements, efficiencies, achieve results and enhance customer relationships
Demonstrate compliance with internal procedures, processes and values
Work closely with Managers and Directors to further develop skills within areas of responsibilities
Advanced detailed understanding of profit levers and financial impact to better understand business profit drivers
Dedicated support to specific Sales Management team in the formulation of customer strategies and tactics
Develop financial and information support systems to identify specific opportunities and to track and measure progress toward key goals and initiatives
Pricing analysis on all proposed agreements to ensure pricing guidelines are maintained and to quantify the impact that proposed pricing would have on sales and profit
Prepare profitability analyses to assess the profitability of either proposed contracts or specific business entities and ensure that business profitability strategies are achieved. Based up on the results of analyses, partner with the sales force, marketing and supply chain functions to improve the profitability of proposed agreements and/or business
Present to various groups on profit analysis processes, guidelines and results

229

Business Operations Analyst Resume Examples & Samples

Support all aspects of the Legal Wireline international and domestic and Wireless budgets
Manage matter management / invoicing system (TyMetrix) for Legal Wireline and Wireless organizations, which would include creating reports, adding new matters, and resolving user issues
Monitor / manage invoice flow in nSAP and PeopleSoft
Prepare monthly analyses of legal spend and budget variances of financial results for Legal Executives
Prepare accruals, cross charges and journal entries as needed
Communication with outside counsel firms on invoicing issues
Prepare legal settlement payments as required and within the limitations defined by the court system
3+ years relevant professional experience
Ability to work successfully with a wide range of internal and external clients

230

Business Operations Analyst Resume Examples & Samples

Advanced knowledge of credit union operations/processes and procedures
Bachelors or Advanced Degree in Operations Research, Applied Mathematics or a related field
Experience with SQL, SAS, SPSS, Python and/or CPlex
Working knowledge of lending products and operations, modeling portfolio management including credit risk estimation
Significant experience communicating complex technical material and/or abstract concepts
Significant experience developing and effectively presenting results and recommendations to a variety of audiences

231

Ambulatory Business Operations Analyst Resume Examples & Samples

Assist the CN Directors and Business Manager with developing reports. Extensive experience with large datasets, combining data from a multitude of sources and using the dataset to measure outcomes
Phone management (inbound calls, backup response, messaging and replies)
Calendar management (meeting scheduling and coordination, conflict resolution, weekly summaries)
Mail management (paper mail receipt, response, routing and escalation of critical pieces)
Travel coordination and expense coordination and reporting
File management (paper and electronic)
Creation and/or maintenance of position reports, cost center verifications, and organization charts and related materials
Manage and plan multiple projects
Exhibits excellent organizational and planning skills and the ability to
Work collaboratively across functional lines
Handle complex scheduling issues related to events, meetings, and appointments
Problem-solve and negotiate/mediate difficult situations with tact and diplomacy, including personnel issues, patient relations
Developing marketing materials. Displays creative imagination to design business cards, letter head, fax-cover sheets, informational handouts w/ MD bio stats, postcards and signs. Coordinate the planning, design, development, and distribution of promotional and informational materials for the ambulatory network including Care Network, Specialty Care, and Primary Care sites
Interact with Public Relations, Marketing. Facilities, Finance, IS, Supply Chain, etc… to coordinate integrated programs and strategies for ambulatory network development
Serve as web liaison for the ambulatory network providing current demographic and personnel information to the hospital based web team. Develops content for web pages delivering relevant and essential information to internal/external customers
Mentor the CN Managers as needed on changing processes, computer systems and administrative tasks. Provide training when needed or refer them to Learning Services
With the Directors of Practice Management Services, coordinate special events for ambulatory sites: i.e., open houses, luncheons, practice acquisitions/conclusions
Bachelor’s degree in business, health care, communications, information management or related field
Five to seven years work experience

232

Business Operations Analyst Resume Examples & Samples

Develop real-time reporting for analyzing KPIs that impact the business
Strategize, develop, and implement reports and information as required to support the key objectives of the operations team
Lead day-to-day operations by actively monitoring daily activity and proactively troubleshooting issues as they arise
Streamline information collection and analysis to make required information more visible
Provide guidance on how to use information to structure business unit reviews and facilitate the rate readiness process
Conduct ad-hoc analysis
Make data based recommendations for improvements
Work closely with different teams to solve problems related to analytics and information
High School Diploma or equivalent☒Four Degree
3+ years of data analysis and mining within a manufacturing organization
Must have extensive knowledge and experience using Excel including writing macros, Vlookup, pivot tables, etc
Must understand general financial concepts and how operational actions impact profitability
Comfortable with large sets of data and data mining
Ability to be highly analytical
Must be results-driven and goal orientated
Ability to be organized, meticulous and to multi task

233

Business Operations Analyst Resume Examples & Samples

Experience in leading collaborative work teams
Experience in leading projects and/or initiatives of small to medium scope
Experience in working with/for depository and lending institutions
Effective research, analytical, and problem solving skills
Effective skill in project management to include establishing and leading project teams; managing
Performs quantitative analysis using business intelligence and data mining tools such as SQL, Cognos, SPSS or JMP to answer business question, explain trends, and forecast future behavior
Synthesizes results of analyses, develops and presents recommendations to leadership
Leads and manages cross-departmental projects, initiatives and/or campaigns
Develops performance indicators to measures results leveraging financial techniques such as break-even analysis
Lead, guide and mentor less experienced staff
Bachelor's Degree in a related field or the equivalent combination of training, education, and experience
Experience in leading large projects/initiatives which have business risk and impact
Significant experience in working with/for depository and lending institutions
Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

234

Business Operations Analyst Resume Examples & Samples

Support workforce planning and reporting data visualization projects
Assist in definition of business metrics for operational productivity and efficiency evaluations by conducting data analysis and modeling
Compile detailed business requirements for existing Service business systems to support integration efforts
Support weekly refreshes of database queries

235

Business Operations Analyst Resume Examples & Samples

Monitors and participates in supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for a regional or global business unit
Analyzes backlog management
Collaborates across countries within a region
Typically interacts with Managers
Conducts quantitative and qualitative business models and analyses to contribute to large projects
Must have or be able to obtain a DoD Secret security clearance

236

Business Operations Analyst CS Resume Examples & Samples

Analyzes a large business unit, usually consisting of multiple organizations to determine the business drivers and metrics
Develops and implements across the organization, the analysis, reports and metrics which represent the business performance of a large organization consisting of multiple business units
May lead other business operations analysts in the development of the analysis and reporting of metrics and operational information
Minimum twelve (12) years of related experience
N/A

237

Business Operations Analyst Resume Examples & Samples

Maintain short-term forecasts for multiple Contact Center metrics such as call volume, AHT, and shrinkage as well as volume and AHT for chat/eMessaging
Apply statistical knowledge to understand and assess business processes, evaluate risk controls, and provide creative and innovative solutions to business units
Identifies call volume trends and averages on an interval, daily, and weekly basis
Track and analyze historical call volumes and arrival patterns
Reviews forecasts on an interval, daily, and weekly basis, and compares actual results to forecasts, identifying opportunities for improvement and implements solutions
Develop recommendations to generate efficiencies in staffing through data collection, analysis, and reporting
Develop and utilize tools to assist in the evaluation of the impact of past and future events on the Contact Center
Responds to business unit inquiries, coordinates forecast reporting among appropriate departments, and coordinates responses to internal/external requests
Work closely with Long-term Forecasters to ensure recent trends are communicated appropriately and arrival patterns are applied as intended
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling, preferably in a Contact Center environment
Desired –Knowledge in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis, and related analytical tools
Desired – Experience querying data with SQL
Desired – Experience with statistical analysis software such as JMP, SAS, SPSS, etc
Desired – Experience with WFM software such as Verint i360

238

Business Operations Analyst Resume Examples & Samples

Collects, analyzes quantitative and qualitative data as necessary to support ongoing and day to day operations, the course of a project, including the development of data collection strategies. Responsible for data extraction, coordination, analyses, support and processing
Prepares responses to data requests and assists with audits from outside agencies such as the Joint Commission, Vizient, etc
Provides ad hoc reporting for business and operational questions that arise regarding volume, cost, and performance of the departments
Creates and maintains data dashboards and PowerPoint presentations that provide up to date results of operational and/or project progress for management and Vice President
Maintains established reporting structures to support operational and/or project results
Serves as a resource to identify and research best practices, benchmarking data and other supporting documentation for various healthcare related topics; brainstorms with managers throughout the course of a project; trains managers and operational staff to utilize data tools and other tools as needed. Serves as a data resource for the department(s) and other key internal and external stakeholders
Assists the manager with the identification and implementation of cost reduction activities for the Emergency Department, the Neuroscience Service Line and Operations; assesses continuously the financial viability of existing programs and practice patterns, and supports Manager with the development of methods to optimize practices and resources
Project Management: plan, organize, lead and control projects related to the Emergency Department, the Neuroscience Service Line and Operations
Consistently utilizes the Stanford Operating System methodologies into daily work
Exposure to Blood Borne Pathogens: III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment
Physical Demands: Work is primarily sedentary in nature. No special physical demands are required to perform the work

239

Business Operations Analyst Resume Examples & Samples

Design, build and deliver new enhancements and functionality
Issues resolution, functionality support, problem solving, Tier 2 and vendor interface
Compile data and report out finding, under limited supervision, perform data analysis procedures aimed at ensuring reporting accuracy
Lead a cross functional team (IT, Metric Owners, and internal team) to investigate and implement necessary system/reporting requirements relative to new reporting initiatives. Continually challenge the need of new/existing report and metrics, to ensure they drive to increased shareholder value
Monitor, evaluate and report on Call Center data to identify trends and continually determine the need for changes
Identify, develop, and enhance future analysis/reporting based on departmental needs. Investigate efforts to uncover metric anomalies and potential changes to business rules
Under limited supervision, perform periodic reporting vs source system audits. Perform data analysis procedures aimed at ensuring reporting integrity
Make recommendations, resolve reporting discrepancies and work with other cross functional team to implement new processes and reporting
Work closely with end users of reports and data and provide support to various functional areas of the business. Identify opportunities where automation of data into standard reporting tools is possible

240

Business Operations Analyst Resume Examples & Samples

SFDC
MS Excel & other MS office applications
D&B and Hoovers
Aviso, Clari, or similar web-based forecasting systems

241

Business Operations Analyst Resume Examples & Samples

Provide accurate and timely booking reporting of monthly results and key business drivers /metrics
Analyzing area/regional sales performance, monthly forecast, sales outlooks
Collaborating with sales team to help improve the overall performance of the business
Demonstrate the ability to take initiative, work with prescriptive guidelines, and prioritize time effectively (for themselves, and eventually – the team) to deliver accurate results in a timely manner
Perform ad-hoc business analyses/reports and provide analytical support as needed
Hands-on experience with large amounts of data and ability to multi-task
Able to understand reporting requirement, envision output, and drive strong quality
Able to understand business implication of team output – be a Good team player
"Self-starter" with the ability to self-motivate in a fast paced, deadline driven, environment
Additional European languages a plus

242

Business Operations Analyst Resume Examples & Samples

Bachelor's degree in Business or other relevant subject area required
2+ years of professional experience in Business or Technology required
Comfortable working in a fast-paced, results-oriented environment
Ability to collaborate and influence across teams
Experience working in an Agile environment required
Experience with Relay PPM required
Experience with collaboration tools (i.e. SharePoint, Box)

243

Business Operations Analyst Resume Examples & Samples

Reporting, support record-keeping processes, and client invoicing
Perform other job-related duties or projects as required
Proactively troubleshoot systems and business process problems. Analyze and research root cause of system issues and work with IT to resolve the issue
Support internal business partners in the implementation of strategic and operational technology initiatives to strengthen the quality, productivity and efficiency of operations
Work with internal business partners to assist with business and marketing solutions to meet immediate and strategic needs. Effectively update and document system and business requirements
Bachelor’s degree or equivalent of 8 years’ experience
Understanding of business processes, financial service products and systems
Must have the ability to work with people at all levels
Must be able to build and maintain relationships
Possess analytical, problem solving and communication skills
Demonstrates strong initiative, is results oriented and can meet pre-established deadlines with minimal supervision
An independent worker that is detail-orientated, can multi-task and is a quick learner
Demonstrates the ability to accept and adapt to a changing environment
May be required to work outside of core hours (nights/weekends)
May be required to become an associated person of Princor Financial Services corporation, which requires fingerprinting and a full background check

244

Business Operations Analyst Resume Examples & Samples

Work closely with functional areas to understand business flow and key drivers and drives the analysis and visualization of key metrics
Identify and research, through P&L review, monthly and quarterly variances to budget, forecast, and last year proactively identifying opportunities for improvement and accuracy
Provides financial/KPI reporting, analytics and performance insights on operations
Provide analytical support in the development of forecast and targets for operations
Create monthly, quarterly and annual plans and forecasts
Regularly reviews financial operating results and plans with respective business segment, identifying key trends, variances, and areas of improved performance
Identify opportunities to automate and improve reporting process
Supports the preparation of materials for Management, Executive and Board of Director Presentations
Supports the business month end performance evaluation process
Build key actions for operational leaders to execute based on the data trends and opportunities
Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
Work with management to prioritize business and information needs
Locate and define new process improvement opportunities
Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management, Statistics, Accounting, Finance or related field
Experience working for a large auditing firm preferred
Proven working experience as a data analyst or business data analyst
Essbase and Oracle experience a plus
Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks) preferred
Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
Adept at queries, report writing and presenting findings preferred

245

Business Operations Analyst Resume Examples & Samples

Two to seven years of experience in derivative operations/technology/project management activities
General knowledge of policies, plans, procedures, products and regulatory requirements for interest rate derivatives
Ability to process

246

Business Operations Analyst Resume Examples & Samples

Manage initiatives to support the MRA for Legal Obligation Mapping for Federal/State and International Obligations, partnering with Centralized Functions across the bank, Legal/Compliance and Business Subject Matter Experts
Manage the Inventory Control Processes for approvals and recertification to ensure compliance with Communications Servicing Policies for Letters and Kana templates
Consultation is a key environment focus to identify opportunities, gather feedback, and communicate to stakeholders with the vision to improving customer experience and control environment. Incumbent will offer continuous support in identifying processes which may require additional attention and analysis
The individual must have the ability to effectively communicate with site leadership and business stakeholders as needed
The individual must have critical thinking and analysis skillset to evaluate issues and progress
You can expect to have interaction and build relationships with internal customers, support functions and company employees outside your immediate site/work area
Review and recommend new methods and procedures that act as a catalyst to improve operation efficiency and support strengthening the control environment. This includes the ability to professionally challenge the status quo
Proven experience working with and creating a comprehensive strategy, process, and Quality Assurance guidelines
Strong written and verbal communications skills coupled with the ability to effectively communicate and partner with executives from both the Business and IT
Self-starter, capable of working under minimal supervision with strong decision making, analytical and creative thinking skills
Knowledge of MediaBin and InStream approval tools and processes
Data /Technical Knowledge - deep business function and operational process knowledge in one or more of the following: Credit Management, Pricing/Fees, Customer/Client Servicing, Rewards/Rebates, Portfolio/Account Management, Fulfillment/Payments, Complaint Management and Partner/vendor Management
Leadership – ability to influence other through strong partnership across CCB and Customer Service Controls and demonstrate the ability to build partnerships with key stakeholders
Project Management - ability to apply project management techniques to monitor, track and status program initiatives and deliver results
Quality Control Acumen – methodical and detail oriented mindset
Analytical / Problem Solving skills - ability to visualize, articulate, and solve both complex problems and evaluate correlations and synthesize insights
Professional Presence – ability to project confidence, calm under fire, great interpersonal skills coupled with strong verbal communication skills
Client Management skills - partner with senior and operational managers in a collaborative but yet independent manner to provide risk assessment guidance, recognize risks and design enhancements

247

Business Operations Analyst Resume Examples & Samples

Develops report specifications of data requirements and provides analysis to resolve business-related problems. Improves reporting processes whenever possible
Creates documentation and ensures readiness for all projects. Documents business case analysis and assists in translating business requirements into process/functional design/system solutions
Assists in the development of project plans including the creation of detailed work plans and timelines using project management tools. Works with project manager(s) to ensure the integrity and completeness of the solutions delivery process
Works as part of the revenue and cost cycle for utility team
Knowledge of SAP desirable
Cross-Functional skill
Knowledge of job associated database/software/documentation
2-3 years’ experience in a similar role
Fully Qualified or Part qualified accountant desirable though not essential

248

Business Operations Analyst Resume Examples & Samples

Lead and participate in business development initiatives of various sizes and scopes
Manage multiple business development initiatives simultaneously through the full life cycle from the planning phase through post-implementation
Partner with Business Leaders to establish an implementation plan which may include training, communication, and procedure updates
Ensure initiatives are well defined and aligned to the Chase Auto Collections business practices
Ensure that all risks and issues associated with an initiative are well understood, raised, prioritized and escalated (when appropriate)
Provide Chase Auto Finance Collections expertise
Partner with key stakeholders and deliver value added solutions
Work efficiently with a view to high-quality work product and quick to market solutions
Liaise with cross line of business partners to interpret / clarify requirements
Partner closely with the Operations Leadership team and staff to understand challenges
Experience in Auto Finance Collections strongly preferred
Comfortable managing multiple business initiatives and tasks with competing priorities
Ability to influence others and work closely with cross line of business partners to achieve goals
Outstanding communication skills, both oral and written required
Strong working knowledge of Microsoft products required

249

Business Operations Analyst Resume Examples & Samples

The main function will be design, development, and maintenance of letters utilizing Planet Press software
Analysis and assessment of business needs and cross-system impacts by offering full systems integration solutions
Graduation from a 4-year college or university. Will consider the equivalent combination of job experience that demonstrates the ability to perform the essential functions of this job
Advanced Knowledge with various software applications, such as Microsoft SQL Server Management Studio, Integration Services and Reporting Services
Experience in HTML and CSS templates (Hyper Text Markup Language, Cascading Style Sheets)
3 to 5 years related analyst experience using HTML, CSS Templates, and SQL
3 to 5 years related experience in finance or mortgage related field

250

Business Operations Analyst Resume Examples & Samples

Identify and conduct discovery meetings as needed to uncover all details needed to document and develop the required business reports and productivity tools
Able to develop formal business processes
Liaison between Document Administration and IT
Advanced Knowledge of various software applications, such as Microsoft SQL Server Management Studio, Integration Services and Reporting Services, and Microsoft Access
Advanced skills in Microsoft SQL data analysis and programming
Experience in Database development preferred
Some proficiency in one or more of the following programming languages: VBA / VB / C# desired
Experience/familiarity with mortgage documentation a plus
Experience/familiarity with FileNet and/or Datacap another plus
3 to 5 years related analyst experience using Microsoft Access, database systems, and SQL

Download Business Operations Analyst Resume Sample as Image file

Related Job Titles

Director, Business Operations Resume Sample

Operations Business Manager Resume Sample

Analyst Operations Resume Sample

Business Operations Resume Sample

Manager, Business Operations Resume Sample

IT Operations, Analyst Resume Sample

Analyst Business Operations Resume Sample

Operations Accounting Analyst Resume Sample

CIB Operations Analyst Resume Sample

Manager Operations Business Resume Sample

Operations & Policy Analyst Resume Sample

Management Operations Analyst Resume Sample

Browse More

Business Operations Analyst Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Business Operations Analyst resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

Business Operations Analyst Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume