Manager Operations Business Resume Samples

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A Douglas

Alexie

Douglas

9847 Eusebio Landing

Dallas

+1 (555) 150 9397

9847 Eusebio Landing

Dallas

Phone

p +1 (555) 150 9397

Experience Experience

San Francisco, CA

Manager Operations Business

San Francisco, CA

Heaney Inc

San Francisco, CA

Manager Operations Business

Monitor Supply Chain KPI’s for assigned product groups, providing improvement plan support to plants/key Supply Chain functions; as requested
Support quality improvement strategies for assigned product groups
Possess continuous improvement mindset
Provide business planning support (Strategic Plan, Operating Plan, Capital Planning) to assigned business teams and plant locations
Size and number of plants supporting on operations side
Project management leadership of new product/offering commercialization projects for assigned product groups. Coordinate and support cost build-up, CIR development, material set-up/readiness, scale-up efforts and launch/post launch metrics
Project management for cost improvement efforts for assigned product groups, ensuring annual target achievement and steering team effectiveness. Participate/provide support to plant and other Supply Chain performance improvement efforts, as requested

Los Angeles, CA

Manager, Business Services Operations

Los Angeles, CA

Yost Inc

Los Angeles, CA

Manager, Business Services Operations

Monitors daily production reports and staff work volume with assistant managers; adjust assignments to meet fluctuating workload
Monitor work environment and direct allocation of resources with assistant managers to ensure adequate staffing to meet production and member service standards
Develop, recommend and document adjustments to workflow to streamline processes
Perform supervisory/managerial responsibilities
Establish performance goals and priorities
Serve as mentor/trainer and provide guidance and assistance to team members
Working knowledge of Field of Membership and Membership Eligibility policy

present

Philadelphia, PA

Professional Services Business Operations Manager

Philadelphia, PA

West Inc

present

Philadelphia, PA

Professional Services Business Operations Manager

present

Manage sub-contractor costs and payments against statement of work Manage charges to/from other NCR offices; Journal entries
Provide Professional Services expertise/ analysis to PS management
Establish baseline metrics/reports to support the development of new practices
Set up projects in PSA; Create project budgets and amend where necessary
Opportunity pipeline management; work with sales and Professional Services teams involved in proposing, selling and forecasting new business. Coordinate monthly pipeline reviews to ensure efficient execution across the team to sell new projects
Financial/Business Management of PS practice using data analytics and KPIs
Business planning; annual and multi-year set up meeting cadence and working meetings to drive business planning for AWS Professional Services. Coordinate the preparation, agenda, and follow up actions to complete forward looking business plans

Education Education

Bachelor’s Degree in Business

Tulane University

Bachelor’s Degree in Business

Skills Skills

Lead and manage a team of professionals in a dynamic, fast paced environment with an emphasis on Quality and Productivity performance management
Proactively lead the people agenda including resource planning, talent management, professional skills development, performance management and diversity
Develop, implement and monitor performance metrics to ensure the quality and efficiency in business processes
Work closely with technology partners to improve process efficiency, enhance productivity and the client experience
Continuously improve the client experience & operational efficiencies
Collaborate with business partners and key stakeholders to influence the strategic direction and operational integrity of the business
Ensure GBDS and Lines of Business standard operating procedures are applied consistently
Display understanding of upstream internal processes and responsibilities
Monitor and enhance the control processes surrounding operations functions to proactively manage risk. Conduct daily validation of production’s input and output, with an emphasis on risk control measures
Collaborate with global counterparts to establish consistency and best practices

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Operations & Business Solutions Manager Resume Examples & Samples

Coach and train teams to ensure operations best practices are followed
Implement initiatives designed to drive growth, profitability, and productivity
Collect and analyze data, to identify future opportunities
Assist VPs and Market Leaders by telling a story with the data which identifies opportunities
Drive gross margin dollars and profit
Assess audience and determine appropriate communication solution
Decision Quality
Influencing
Managing and Measuring Work
Written Communications
3-5 years of finance, store operations or upper field experience

Business Unit Manager, Bank Operations Resume Examples & Samples

Lead and motivate Bank Operations team to ensure all AMP Bank processes and services are delivered in accordance with AMP Bank Service Agreement
Budget allocation and resource management needed to services the business needs
Identify and implement effective strategies to optimise team performance and ensure costs are managed to within acceptable levels
Build and develop solid working relationships with key stakeholders/vendors across Operations, Bank and other parts of AMP
Develop a strong process improvement culture across Bank Operations
5+ years of experience in leading, managing, coaching and developing resources and teams in banking or financial services
Overall 10+ years Banking and Financial services experience in Operations or similar functions
Strong interpersonal skills, situational awareness and emotional intelligence with a natural ability to appropriately adapt their personal styles through this to maximise and influence situations
Proven experience in implementing operational and/or organisational change
Demonstrated experience in operational and budget management, and managing metrics to derive performance
Previous experience working in a dynamic high performing team environment
Understanding of the business and processes of Banking

Business Controls Operations Manager Resume Examples & Samples

Apply a structured methodology to reviewing integration and alignment opportunities of some 150+ collection processes across multi products for CCB Collections Process Ownership Model
Determine and recommend the appropriate approach (integrate or align) to move Process Ownership Model forward based on multi product differences in execution, systems and requirements
Work closely with Process Owners to understand levels of risk based on approach determined
Partner with processes owners with identifying gaps and issue resolution
Lead efforts to devise Process Ownership integration and alignment implementation plan while accounting for all support efforts needed to achieve target operating model
Assist with prioritization of efforts and resources working closely with Process Owners
Capture and measure integration and alignment activities and progress providing frequent updates to senior leadership
Manage stakeholder’s expectations
Be a part of the solution with removing barriers
5-7 years Business Operations experience
Ability to influence and lead others to a common goal
Ability to navigate through a high level of complexity due to nuances of multiple products (i.e. Card, OD, Auto, etc.)
Ability to deliver in a highly time sensitive environment
Ability to assess processes and determine relative application across multiple products to determine appropriate way forward. (i.e. integration or alignment)
People managerial experience is preferred
Collections or Operational background is also preferred
Ability to clearly articulate messages to a variety of audiences
Able to work effectively with all levels within the organization

Business Manager, India Operations Resume Examples & Samples

Strong quantitative orientation
The ability to manage dynamic priorities
Strong analytical and problem-solving capabilities; ability to devise solutions for complex business problems
Strong organizational skills, with significant attention to detail
Relationship management and influencing skills
Solid MS Office skills, including strong Excel skills with experience sorting, filtering, formatting, and developing charts and graphs

Operations Business Unit Manager Resume Examples & Samples

Ensures cascade and implementation of company policies and essential procedures are followed
Conducts direct reports performance evaluation and makes recommendations for pay increases, hiring, terminations, and other personnel actions
Develops talent and helps build talent pipeline for the company by actively participating in talent reviews and development activities for self, direct reports, and next level employees

Manager, Business Intelligence Operations Resume Examples & Samples

Executing technology strategy, providing direction, guidelines, standards, best practices, reference architecture, feedback on architectural design, testing, operational support, security and implementing governance methodologies in alignment with Data & Information Management team’s standards and processes for projects & support
Be responsible for 24X7 Operations support and responsible for Data accuracy & quality
Provide guidance to team members on AD Sales Digital and Linear Data quality, Data validation processes
Understanding and redefining existing Software Development Life Cycle (SDLC) methodologies, change management processes, compliance framework for solution architecture, delivery and operational support, as advocated by Data & Information management team (D & I team)
Reviewing documents related to planning, design, architecture, security, quality and infrastructure
Understanding the information needs, ensuring that BI strategy and agreed upon solutions are an excellent fit for the evolving needs of the D&I team
Enhancing the Data Management framework for use in new projects
Enhancing the existing projects and support governance to meet the Data & Information management standards
Lead reviewing and understanding business requirements, analysis of source systems, understand underlying data sources, transformation requirements, data model and metadata for the Data Warehouse/Analytical Reporting
Leading and or partnering/collaborating with various teams to provide solutions, support and to co-ordinate communication and issue resolution
Leading technology projects, managing technical risks and overall planning to ensure meeting deadlines in a timely and cost-effective method
Partnering with Enterprise architects and with business stakeholders to organize and lead technical learning/training sessions and to introduce various tools and technologies for use in development and support related tasks/activities
Conducting code reviews/checkpoints to ensure the quality of deliverables
Servicing and maintaining relationships with vendors, clients and key partners from initial proof of concept stage through successful production deployment & support
Identifying and managing all technical issues to assure client satisfaction through all stages of the implementation
Detailed Understanding of various Digital sales and traffic feeds like Operative One, Google DoubleClick, Freewheel, Adjuster and the impact any changes to the sources can have on Digital Ad Sales tools
Detailed Understanding of traditional or linear Ad Sales business data
Bachelor’s degree in Engineering, Computer Science, Information Systems or related field with a minimum of 10+ years of industry experience
Strong Computer Science/Engineering/ Information Systems background required
Media and Entertainment Industry experience required
9+ years in data warehousing projects with at least 7 years of full life cycle experience in implementation and support of DW Solutions
10+ years of work experience in system design and development using various tools and technologies
10+ years of work experience in Software development life cycle (like iterative and waterfall development methodologies)
Required experience in AD Sales Digital, Linear, Data quality, Data validation, Data accuracy & Operations support
Required experience of various Digital sales and traffic feeds like Operative One, Google DoubleClick, Freewheel, Adjuster
Required experience with traditional or linear Ad Sales data
Strong experience in Data Modelling, Data architecture, Data Quality, Metadata, ETL and Data Warehouse methodologies and technologies
Demonstrated experience with configuring and developing complex solutions under Data and Information Management
Strong understanding of Master Data Management
Knowledge of project and/or system management processes and system architecture
Strong knowledge of relational databases and emerging technologies a plus
Experience in any combination of the following: SQL, Oracle, Teradata, Business Objects, Informatica; Microstrategy a definite plus
Hands on experience in data modeling: logical, physical and dimensional modeling
Ability to work independently under minimum supervision and proactive in solving issues
Energetic, committed and solution focused with the ability to perform under pressure and meeting targets
Team player and has the ability to work in a global environment

Operations Manager Global Business & Document Services Resume Examples & Samples

Lead and manage a team of professionals in a dynamic, fast paced environment with an emphasis on Quality and Productivity performance management
Monitor and enhance the control processes surrounding operations functions to proactively manage risk. Conduct daily validation of production’s input and output, with an emphasis on risk control measures
Ensure GBDS and Lines of Business standard operating procedures are applied consistently
Continuously improve the client experience & operational efficiencies
Collaborate with business partners and key stakeholders to influence the strategic direction and operational integrity of the business
Work closely with technology partners to improve process efficiency, enhance productivity and the client experience
Develop, implement and monitor performance metrics to ensure the quality and efficiency in business processes
Proactively lead the people agenda including resource planning, talent management, professional skills development, performance management and diversity
Collaborate with global counterparts to establish consistency and best practices
Align the function to maximize impact and effectiveness while meeting financial targets
Differentiate oneself as a senior operations leader, both inside and outside of the firm
Excellent understanding of mail operational processes: exposure to USPS Mail presentment a plus
Quality Assurance or Process Improvement experience a plus
Extensive experience driving process change and efficiencies, with a strong focus on execution and delivery against objectives
Analytical problem solver with excellent written and verbal communications skills
Demonstrated ability to build strong, cohesive partnerships with key stakeholders and work effectively in a matrix organization
Strong sense of prioritization and execution against deliverables, assuming personal accountability for key projects and issue resolution
Proven experience managing a mid to large team, with the ability to lead, motivate and get the very best out of a high performing team of operations professionals
Ability to influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
Strong financial & budgeting skills with experience in budget forecasting and invoice processing
Three to five years previous supervisory experience required
Bachelors’ degree in Business or Business related studies preferred

Davd Business Intelligence Operations Manager Resume Examples & Samples

Bachelor’s degree in Engineering, Computer Science, Information Systems or related field with 8+ years of industry experience
Strong Computer Science/Engineering/Information Systems background
5+ years in data warehousing projects with at least 3 years of full life cycle experience in implementation and support of DW Solutions
5+ years of work experience in system design and development using various tools and technologies
Experience in Data Modeling, Data architecture, Data Quality, Metadata, ETL and Data Warehouse methodologies and technologies
Demonstrated experience with developing complex Business Intelligence reporting solutions
Experience in any combination of the following: SQL, Big Data (HIVE), Teradata, Linux, Informatica, Talend, Microstrategy, Tableau, SharePoint, Linux, Python, HTML, Java/JSP, Angular, Bootstrap, APIs or Elasticsearch a definite plus
Strong problem-solving and root cause analysis skills
Strong oral and written communication and influencing skills, with the ability to communicate new concepts and drive change in processes and behaviors and also to communicate complex technical topics to management and non-technical audiences
Proven ability to lead and mentor in a team-oriented environment
Digital Media and Entertainment Industry experience
Experience with various digital platforms such as Omniture (Site Catalyst), Rentrak, comScore, Operative One, Google DoubleClick, Freewheel, Ad-Juster, Nielsen, Facebook, Twitter, etc
Ability to design concise and visually appealing reports, user interfaces, mockups and documentation
Strong analytical focus, results-oriented and execution driven, with the ability to align technology developments with the generation of potential competitive business advantage
Self-motivated, well organized and has strong innovation and facilitation skills, especially in driving consensus among senior technical resources
Ability and desire to work within a cross-functional team environment with people from multiple business units, vendors, countries and cultures
Self-driven/self-initiator and resourceful to achieve goals independently as well as in teams and promotes an open flow of information so that all stakeholders are well informed
Flexibility to adjust to changing requirements, schedules and priorities
Demonstrates good personal time management skills, including punctuality, time reporting and completion of assigned tasks within agreed time frames

Cbps-operations Business Unit Manager Resume Examples & Samples

Directs program supported through responsibility for delivery of end results and shared responsibility for budget management and accountable for resource planning
Represents the program/unit to company and client meetings, events, and corporate affairs, as needed
Education: College degree
Experience: Minimum of 5 years experience in similar role or progressively increasing role and business environment with commensurate experience in people management

Cbps Operations Business Unit Senior Manager Resume Examples & Samples

Provides strategic and operational leadership in the business development and overall performance delivery of a specific program/business leading approximately 400+ FTEs including recommendatory authority and control over budget, policy formation, and planning and full accountability on implementation of approved policies, budget, and plan
Provides overall leadership on the complex AU business processes including cards, bank wealth management, escalations, co-branded cards like VMA and BOQ, and telesales
Supports CBPS Site Head and AU business partners in growing the program, stakeholder management and Citi client relationship building
Ensures performance management is implemented effectively in the business/program and makes recommendations for pay increases, hiring, terminations and other personnel actions
Full accountability for program compliance and overall reviews/audit results
Experience: Minimum of 5 years in similar role and business environment with commensurate experience in people management

Global Business & Document Services Mail & Print Operations Manager Executive Director Resume Examples & Samples

Provide leadership and direction for the delivery of assigned project objectives and changes, both regionally and support globally (where relevant), to meet requirements
Responsible for monitoring the details and status of projects, prepare standard and ad hoc updates and reports to senior management across APAC and indeed globally. Working with the Project owner (Mail or Print), identify and resolve project issues, effectively escalate decisions and issues, and establish quality measures and standards that ensure milestones are met, projects are successfully executed and stated benefits are realised within time and budget schedules
Ensure project objectives conform to global workstream goals, line of business’ (or client) standards, operations objectives and user requirements and effectively manage/scope changes
Engage with Risk & Control groups, both within and outside of GBDS to look for opportunities to minimize risks to mail and print services. Oversight of of incidents including implementing preventatives steps where necessary
Identify opportunities to increase operational efficiencies with a view to reducing operational expenditure within the operations
Build relationships with networking groups, business partners, cross functional teams, IT stakeholders, and external vendors to provide, promote and communicate products and services offered by the mail and print operations with a view to creating efficiencies and reducing risk
Key point person on all vendor management matters, including contract negotiations, RFPs and working with Sourcing/Procurement to deliver best value and service, including strategic planning, operationally with vendors, business metrics including data analysis and presentation of findings to management
Provide support and assistance across APAC with the delegation of work for all distribution and print needs, Attend and participate periodically in liaison meetings with vendors and suppliers, providing feedback on service and products, service, initiatives, opportunities and reported issues. Attend global calls, providing an update to senior management both internally and externally
Become acquainted with staff located in APAC offices and periodically have meetings and visit locations
Responsible for GBDS facilities and centres across APAC, engaging with GRE partners and GBDS Support to ensure compliance with Corporate Location Strategy, GBDS/JPM Branding and maintain appropriate span of control
Efficient management and control of GBDS APAC annual budget and finance matters; acting as regional approver for day to day expenses and costs
Relationship management skills demonstrating a diplomatic and open approach to clients, suppliers and senior management
Experience in use of technology, workflows, operations and processes within the Mail and Print industry
Ability to be flexible, follow tight deadlines, organize, prioritize work and multi task
Good financial skills with managing departmental budget
Proven strong communication skills both written and oral
Proven strong Interpersonal Skills; motivate project team members and interact effectively with all levels
Relevant business qualifications and/or similar work experience within the industry
Self starter, that can use initiative, strategic thinker and can work independently with minimal supervision
Strong PC skills with experience in all Microsoft applications

Business Operations Manager, PPI Resume Examples & Samples

This position reports to the Director and will assist him in financial analysis, business planning and operational growth
Possess skills to define integrated operational information to reflect progress in business segments
Strong analytics, ability to work with people to gather information and formal / structured presentation skills are a must
Integrate planning and execution along with appropriate financial information to ensure that operational leading indicators can be used to predictably deliver financial performance
Six Sigma Black belt Certification preferred, Green belt Certification required
MBA in Finance or Systems from one of the good management schools

RTR Business Operations Manager Resume Examples & Samples

To liaise with the legal and procurement departments at Roche headquarters
Be the first point of contact for contract requests by RICC colleagues (i.e. research agreements, CDAs, MTAs, consultancy agreements, master service agreements, etc.), This includes the final filing of contracts and the access to the Roche contracts database
To manage supplier contracts (discounts, service agreements, capex deliverables for the business) and consolidate the day to day purchasing
To handle tasks linked to logistics: e.g. contracts with shippers and provide documentation support, and manage incoming samples

Manager, Business Partnership Operations Resume Examples & Samples

Leading the team, working cross-organizationally and functionally to identify key opportunities in both process, technical and human interfaces and develop and implement plans to capitalize on those opportunities, measuring and monitoring success and impacts
Identifying and developing opportunities for improved cash flow, margin or productivity improvements internal and external to Finance Operations, collaborating and building relationships with system and business owners globally to drive end-to-end improvements and sound financial and customer experience recommendations and successes
Develop and implement effective organization communications with business partners, including financial modeling and analysis, metrics and reporting that provide insights and a proactive way of managing and monitoring the impacts of changes, issues and/or escalations on vendor experience or financial performance
Drive critical vendor, process and system escalations effectively to ensure root cause analysis and effective problem resolution and improved customer experience while ensuring the highest degree of controllership and customer obsession
Identify and quantify financial and/or operational risks and opportunities both internal to Finance Operations and to the business, driving ad-hoc projects as required
Establish a regular cadence of engagement with the many Finance Operations Service Centers and businesses, ensuring process excellence with the highest degree of controllership
BA/BS degree in business, finance or a related field (MBA preferred)
12+ years of relevant finance and leadership experience with increasing levels of responsibility
Excellent communication and interpersonal skills and ability to present to leadership
Advanced excel modeling & analytical skills to evaluate complex processes and financial scenarios
Strong, timely business judgment and controllership focus
Experience with optimizing operations and finance for cash flow, margin and productivity improvements
Ability to work independently and be self-motivated in a fast-paced, often ambiguous and rapidly changing environment
Demonstrated successful track record of team leadership within a large scale, rapid and process driven environment, while managing multiple projects and priorities
Strong professional writing and oral communication skills
Proven ability to meet deadlines, prioritize quickly, organize team dynamics and deliver results with a strong track record of managing deliverables from multiple parties to meet challenging deadlines
Exceptional data analysis skills at detail level to provide insights, feedback and perspective on operational and financial performance
A strong work ethic founded on a strong desire to exceed expectations
5 – 10+ years operations experience
5+ years experience in process improvement and operational excellence
Green Belt or Black Belt in Lean Six Sigma

Manager, Technology Business Operations Resume Examples & Samples

Provide leadership to a small team of high potential program managers
Facilitate and lead conversations with technical and non-technical audiences, influencing and negotiating best outcomes
Focused on "business outcomes," an ability to articulate the business and technical benefits of Cisco's architectural solutions
Organize and maintain an inventory of 'common core' items such as topics, speakers, evolving architectures, verticals, immersive and dCloud demonstrations etc
Continuously communicate and build cross-functional relationships with key stakeholders, building and marketing the Customer Experience services
May involve some travel, position is based in San Jose
Requirement: Base Technical acumen in Cisco products and technology
Requirement: Good understanding of Cisco's newest and most cutting edge entries into the Data Center and Cloud market segment
Must perform moderate to complex work involving a wide range of difficult problems
Must be able to work independently, with little to no instruction on routine work, but receives general instruction on new assignments
Must have strong project planning and implementation skills, excellent oral and written communication skills
Strong presentation ability and skills to work with diverse audiences
Must be able to exercise judgment, independence, and initiative to complete all tasks and meet deadlines

Senior Manager, IT Business Operations Resume Examples & Samples

Directs, coordinates and exercises functional authority for control, integration and completion of projects
Prepares status reports, assures timeline compliance, assesses risks and recommends solutions
Provides direction to project team members and appropriate communications to customers
Should have an understanding of P&L management, budget management, and program management methodologies
Responsible for overall IT operations dashboard, coordinates and influences IT leadership to adopt best practices in business operations reporting
Coordinates and establishes best in class processes to Run-IT-as-a-Business including driving consumption management practices within the organization
Utilizes strategic knowledge and experience to provide practical implementation techniques to ensure achievement of results on a large scale, long-term program of change in a complex, diverse environment

Treasury Business Operations, Manager Resume Examples & Samples

Manage overall day-to-day engagement risk, client communications, and teams on client engagements
Lead the development, selection, and tailoring of approaches, methods and tools to support service offering or industry projects; includes leading discussions with senior client executives (CFO, Treasurer, SVP of Tax, etc) across multiple functions that could affect treasury (AP, AR, Tax, IT, Payroll, etc)
Actively participate in decision making with engagement management and seek to understand the broader impact of current decisions
Generate innovative ideas and challenge the status quo
Play substantive/lead role in engagement planning, economics, and billing
Play substantive role in the training and development of staff
Evaluate, counsel, mentor and provide feedback on performance of others
Play substantive/lead role in retention of professionals and in building staff complement, mix, and recruiting
Identify and evaluate business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement
Facilitate use of technology-based tools or methodologies to review, design and/or implement products and services
Play substantive role in enhancing internal (across Deloitte FSSs) and external relationships
Identify opportunities to cross-sell other services
Demonstrate a general knowledge of treasury market trends, competitor activities, Deloitte & Touche products and service lines
Build and nurture positive working relationships with clients with the intention to exceed client expectations
Understand clients' business environment and complex risk management approaches
Participate and lead proposal development efforts
Participate and lead "add-on" sales to client
Proactive leadership of market development initiatives
Proactive leadership of industry driven activities
Membership and visibility in professional & civic organizations
Play substantive/lead role in developing a strong relationship with internal resources
7 + years’ experience in at least one of the following: M&A Operations, Treasury Operations & Cash Management, Treasury Technology Implementation, Banking, Financial Risk Management (F/X, interest rate, commodity risk management), Capital Management
Multiple M&A deal experience in at least one of these areas is a must –sell-side and/or buy-side spin-off to IPO, spin-off to sale, integrations
2+ years of Management Consulting Experience
Resource management experience
BA/BS in Finance, Accounting, or related field required
Strong writing and effective communication skills
MBA/CFA preferred
Project Management experience/certification preferred
Willingness to travel is required

Business Operations Manager Dach Resume Examples & Samples

Translate company strategy into revenue plans, recommend cluster and product mix, manage risk and provide scenario analysis,
Provide analytics and ad-hoc support to the Regional Management and Team
Engage with Business Development Managers and support them on account planning and execution monitoring
Build and maintain various dashboards aimed at improving business efficiency
Participate in weekly Product Business Reviews, supporting the Regional Head in giving a reliable outlook
Prepare targets with local management and other stakeholders, review quarterly plans and manage exceptions
Support channel management, including customers on/de-boarding,
Improve data collection and its quality, liaising with the Data Team
Train and support local users in the use of reporting tools (Smart view, Hyperion, Tableau,..), coach on growth opportunities and improvement areas identification
5+ years of experience in business operations and planning and operational Business Intelligence
Bachelor or Master degree in Business or Finance
Experience in reporting and visualization tools (OBIEE, Oracle Smart View, Tableau,...)
Practical knowledge of hardware fast moving consumer goods or retail environments
Strong data analytical skills, ability to turn facts-based information into actionable activities and plans
Good communication and presentation skills (both written and oral), ease of contact with international and senior teams
Pragmatic, agile and action oriented, at ease within a fast-moving and dynamic business environment,
Self-starter and autonomous with effective time management and prioritization skills,
Team player with influence skills allowing to cooperate at multiple levels and functions within the organization with an effective cross-functional understanding
Independent problem solver capable to operate at strategic and tactical levels
Strong proficiency in MS Office and its equivalent in Google documents
Fluent in German and English (any other language is a plus)
#LI-ML3

Risk & Analytics Business Operations Manager Resume Examples & Samples

Develop strong relationships with business partners and proactively identify information needs within the CCBSI sub-LOB
Execute business led testing and analyze CTU-led testing results
Lead the inherent and residual risk assessment process for CCBSI
Manage resources responsible for risk management, testing, data analysis, report production and risk and control related initiatives as assigned
Oversee risk and control documentation, infrastructure and the risk and control SharePoint site
Develop, monitor and maintain CCBSI risk and control related reporting and key performance indicators
Spearhead activities related to the OLO initiative for CCBSI
Provide project management and business analysis support for various risk management initiatives; specifically related to KYC initiatives
Manage project requirements, priorities, and deadlines; coordinate resources across one or more initiatives
Prepare presentation materials to be shared with senior management and other relevant stakeholders
Minimum 5-8 years experience in financial services industry
Experience in/knowledge of one or more of the following areas: operational risk and controls, securities regulations, project management, TS or Credit operations, Compliance, Audit, Service, KYC
Ability to foster strong relationships, work collaboratively and build consensus
Desire to work in fast paced, deadline driven, environment; acute attention to detail required
Strong project management discipline; experience with delivery of complex and cross LOB initiatives
Excellent written communications and verbal skills
Proficient in Microsoft Office suite; database management preferred

Business Performance & Operations Manager Resume Examples & Samples

Drive best in class operational performance for Services Enablement EMEAR through a number of key operational areas including framework and governance to consolidate information flow Sales -TS- TSPM, governance and ownership of cadence for business and financial results and KPIs
Represent the team acting as central point driving with other groups to ensure the specific needs are addressed in areas like analytics or communications
Develop the capabilities and contributions of the team, ensuring a highly productive and motivated team environment in which all opinions are recognized, respected and treated equitably
Develop strong, productive relationships locally, regionally and globally to increase team effectiveness and achieve business goals
Interlock with other groups in Cisco; drive effective execution and collaboration across Cisco's matrix organization
Represent the EMEAR region in local and global forums, giving key input in discussions on the perspective of the region across a range of topics
Minimum 3 years experience in an operations role with a thorough understanding of elements such as Governance, Business Intelligence, Finance, Quality, Project Management
Services and/or Sales good knowledge
Experience working with executive leadership teams
Good financial and business acumen
Good communication skills to inform and influence the leadership team
Ability to assess data and information and make timely, effective decisions with consideration for both the long and short term business needs
Proven track record of designing and implementing world class quality processes, realizing productivity and efficiency through streamlined processes
Ability to build productive peer and stakeholder relationships
Proven track record in delivering results
Proven strong leadership skills
Organized and structured
Responsive and agile working style

Business Performance & Operations Manager Resume Examples & Samples

Drive best in class operational performance for Services Enablement EMEAR through a number of key operational areas including framework and governance to consolidate information flow among similar roles and segments, governance and ownership of cadence for business , financial and KPI results as well as trends and actions
Represent the team acting as central point and driving with other groups to ensure the specific needs are addressed in areas like analytics or communications
Develop the capabilities and contributions of the team, ensuring a highly productive and motivated team environment in which all opinions are recognised, respected and treated equitably
Develop strong, productive relationships locally, regionally to increase team effectiveness and achieve business goals
Interlock with other groups in Cisco; drive effective execution and collaboration across Cisco’s matrixed organization
Represent the EMEAR region in local forums, giving key input in discussions on the perspective of the organization across a range of topics
Minimum 1 year experience in an operations role in addition to minimum of 2 years experience in Sales or Sales related Operations
Thorough understanding of elements such as Governance, Business Intelligence, Finance, Quality, Project Management
Thorough understanding of Sales organization systems, processes, metrics and tools. Good understanding of Services
Experience working with leadership teams
Ability to assess data and information and make timely, effective decisions

Manager, Business Management Operations Etch Resume Examples & Samples

Manage the order fulfillment process from forecast, manufacturing slot request, booking closure and shipment for multiple customers or regions
Escalate to Account Team management as needed to resolve booking or revenue issues. Report on status of commitments including forecasts, tool issues, customer issues, and source inspections to Customer(s)
Prepare and execute demand planning reviews; size factory build plan for future customer orders
Manage employees and budget for multiple customers or regions
Recommend and implement business process improvements to increase efficiency
Manage special projects and key customer initiatives as required

Business Management & Operations Manager Resume Examples & Samples

Manage all vendor relationship and governance activities including sourcing, onboarding and contract review in partnership with team leads
Working closely with Head of Business Management team and Finance to monitor all aspects of budget management from invoice processing, monitoring of spend and reporting
Drive resource management across the organization including sourcing and onboarding full-time employees, consultants and agency partnerships
Partner with Head of Business Management to package key information to be communicated to internal and external audiences
Develop partnerships across the business with internal teams including risk, finance, HR, technology, legal & compliance to support key business priorities, ensure operating effectiveness of business area, and create a constructive dialogue on key issues
Drive implementation of cross-business initiatives including Core Cycle/Talent, strategic planning, technology other ad hoc key projects
Actively lead employee engagement efforts across Chief Marketing Office, including townhalls, development programs and service events; Ensures close alignment with overall CSO and WMA employee programs

Manager, NA Business Operations Resume Examples & Samples

Strong Excel/MARS/Tableau skills
Expert knowledge of Visa data and issuer metrics
Ability to build strong working relationships with Account Executives
Ability to partner with Visa Analytics
Develop presentations / client-facing materials
Join client-facing calls as appropriate
Ability to deep dive on custom analytics to support clients
5-7 years of professional experience
Solutions and results-oriented thinker
Excellent analytical discipline and strong modeling and analysis skills, including mastery of relevant tools like Excel, Tableau, etc
Highly developed interpersonal skills demonstrated through past experience developing and growing internal, external and cross functional relationships
Ability to complete the analysis, craft the message and materials, then deliver well thought-out recommendations to leaders and executives, including mastery of relevant tools like PowerPoint and Word to develop compelling storylines

Business Operations Manager Product GTM Operations Resume Examples & Samples

Work with product management team to create a harmonized portfolio of offers that utilize various software go to market and monetization models
Work with the various Cisco operations, finance, legal, royalty accounting, compliance, operations, product and service management teams to help operationalize these offers at an accelerated pace
Stay current on new and evolving software business models and methods of doing business. This includes market analysis and understanding of product portfolio at Cisco
Sales and partner enablement and support for the product offers
10 years of experience with product portfolio management in tech industry
5 years of experience in a software focused operations/ project management
Possess excellent leadership, collaboration and communications skills
Have the ability to effectively influence business partners as well as colleagues due to the highly cross-functional nature of the role
The individual must be a strong team player, capable of dealing with complex issues and should be able to present effectively to delivery managers
Flexibility is key as the role may evolve with changing business needs
Project Management experience is a plus

Professional Services Business Operations Manager Resume Examples & Samples

Manage a team of 7-10 PS Business Operations Consultants
Project Accounting
Manage sub-contractor costs and payments against statement of work Manage charges to/from other NCR offices; Journal entries
Initiate customer billings via PSA and ensure billing is done appropriately; Make appropriate accounting entries
Control labor costs and people utilization to align to team profit commitments
Follow up to ensure Timesheets are processed and approved accurately and on a timely basis
Provide coaching to Project Managers in understanding NCR project accounting and to use this to manage their projects
Closing projects and engagements when complete. Yearly maintenance
Provide Professional Services expertise/ analysis to PS management
Target activities to improve productivity and profitability of PS Consultants in the field practices through performance analysis
Recommend and implement corrective actions to improve results
Measure and Govern Professional Services business effectiveness
Share PS expertise/analysis in the form of operational reviews and audits, as well as process review and audits for compliance
Results oriented business leader with solid understanding of budgets, forecasting, planning, and P&L
Exceptional presentation skills, ability to instill trust
10+ years’ experience building/running Professional Services organization in technology environment
Bachelor's Degree required; MBA preferred
Strong consulting skills; project (PM) and team management experience in a distributed environment
Must operate at both strategic and tactical levels
Exceptional communication skills; ability to think quickly in a fast-paced environment
Demonstrable success planning and managing scope, schedule, cost, resources, quality, and risks
Detail oriented and the ability to learn, retain and apply considerable amounts of information
Ability to work in a team environment in order to resolve customer issues
Ability to be flexible, juggle priorities, reverse direction and modify plans as requirements change

Business Operations Manager, Esports Resume Examples & Samples

Develop frameworks for tackling complex strategic and operational challenges
Work with stakeholders across the esports team and studio to develop, champion, and launch new initiatives
Guide program development for select business initiatives, including vision, long-term roadmap, revenue modeling, and resourcing strategies
Drive research and apply structured analysis to achieve insights on strategic business initiatives; present information that is relevant and understandable to stakeholders
Work with business intelligence and other teams to monitor health of the business
Understand the esports value chain and help develop new revenue streams in strategic areas
Maintain a strong understanding of the esports landscape, including major players, pending deals, and major risks and opportunities
Cover Letter, please include a brief answer to the following

Gcg-business Operations Manager Resume Examples & Samples

The essential functions of the job include the following, others may be assigned
Identify opportunities that best utilize Citibank’s infrastructure to meet merchants’ requirements and managing the accounts of existing merchants
Responsible for portfolio growth through a series of aggressive merchant acquisition, sales and relationship management activities including reviewing and analyzing MIS Reports for monitoring of sales performance and profitability
Prospecting new accounts and manages a portfolio of accounts primarily covering the spectrum of global companies in operating in Singapore and the Region
Attend to new/potential merchant enquiries, setting up of new merchants’ applications and acquiring of new merchants
Communicate proactively with the merchant on business issues and opportunities
New merchant acquisitions and developing merchant relationships
Involved in the implementation of strategic plans for new program requirements and design solutions for acquiring, growing and retaining business
Capitalized on Citibank’s solutions and cross-sell and, to corporate and cards marketing’s clients
Drive root cause analysis/corrective action process to ensure account team is improving service levels by analyzing corrective actions
Problems resolution, including escalation of issues to the correct department
Ensure appropriate merchant metrics are generated, data is accurate and reporting deadlines are met on a timely basis
Tracking on outstanding payments of merchant accounts and ensure A/R are within the aging period
Able to analyze data extracted for MIS reports, business reviews and market analysis purposes
Monitor chargeback and fraud volumes of merchant accounts and ensure follow-up programs are implemented in response to red flags of high-risk merchants
Invoicing of services rendered and identifies inactive accounts for culling
Minimum 2 to 3 year’s relevant experience in a financial industry or E-Commerce business
Good Sales Acumen and proven track records of accounts and business growth
Good Relationship Management skills
Basic technical skills and E-Commerce Operations functionalities
Knowledge of using Bank Cards systems
Good analytical skills and financial acumen including the ability to read and understand financial statements
Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels of a large organization
Leadership skills and excellent team player
Proven ability to manage multiple projects
Fluency in English with strong business writing skills
Working knowledge of Merchant Acquiring and Credit Card Business (preferred)
Basic knowledge of Fraud Management and Risk Assessment of Merchants (preferred)

Business Operations Manager, Revelmode Resume Examples & Samples

Proven success of strong leadership skills, including priority setting, driving results, and managing end-to-end implementation of new initiatives
Superior strategic, research, financial analysis, business development, project management and team leadership skills
Strong ability to support and work effectively with multiple levels of management, ranging from senior executives to business unit managers, as well as with talent
Experience in the digital media and/or short-form content space
Significant experience managing operational and/or strategic business functions within the Entertainment industry
Well-versed in new technologies and industry trends
Ability to work independently, prioritize and juggle multiple deadlines and projects while keeping GM, peers, partners and executives abreast of activities
Excellent written and verbal communication skills, including ability to adapt to different needs/audiences
Demonstrated intellectual curiosity and problem solving ability
Ability to thrive in fast-paced environment with complex projects and constantly shifting priorities
Working knowledge of the windows environment and applications such as Keynote, Microsoft Project, Excel, Word, etc
A strong background of knowledge on YouTube and other video platforms, social media, content creation and project management
Significant experience managing operational and technical functions for a line of business – especially one that has consumer-facing products or service

Senior Manager, Loyalty Business Operations Resume Examples & Samples

Manage Loyalty Product Roadmap across several product and engineering teams
Determine which initiatives are most important, which are most urgent, and how they can be efficiently combined
Gather and develop detailed requirements and business cases, where necessary
Collaborate with capable product managers to ensure testing, implementation, and monitoring
Optimize initiatives post-testing or post-launch to further benefit our customers
Lead small operations team to ensure fulfillment of loyalty operations (including rolling up sleeves and helping in fulfillment manually when automation fails), e.g
Build up UAT/test & learn culture throughout loyalty space
Partner with e-Commerce Platform teams to minimize loyalty program fraud, gaming, and loopholes by managing terms and conditions and their enforcement
Partner with customer operations to provide high-tier customers world-class customer service and telesales
Various responsibilities and firefighting to ensure that Loyalty Program runs smoothly
5+ years of work experience focused on consumer-facing marketing, loyalty programs, or product management
Experience bringing products or marketing to market in a digital environment
Familiarity with test & learn and agile product development and management
Experience with fraud/gaming prevention preferred
Experience with voice and non-voice customer operations preferred
Demonstrated track record of solving problems
BA required, graduate degrees preferred
Passion for travel
International experience /cultural sensitivity a plus
LI-AW1

Technical & Business Operations Manager Resume Examples & Samples

To provide high quality and excellent support services to the customers
Ensuring customers are well informed regarding the progress and resolution of support tickets
Ensuring the quality of support ticket, case management and escalations for continuous improvement of response and resolution times
Intervene when in-depth technical aid is required by the team members in resolving complex and critical issues
Conducting knowledge transfer periodically to increase the technical competency of the team member
Constantly liaise with R&D team to discuss escalation tickets, bugs and feature request
Take ownership of problem tickets, perform ticket analysis, conduct in-depth troubleshooting, provide solution to customers and drive ticket to closure within SLA
Perform periodic software system operations including patching or upgrading to new version, performing health check and other configuration changes which meet customer business requirement
Minimum 7 years’ experience in technical support role
8+ Years of experience in supporting J2EE Application
Experienced in the installation, configuration and administration of application Servers (JBoss), deploying proprietary middleware software solution and capable of troubleshooting problems and performance issue
Understanding of basic Linux administration including users, groups, permissions, file systems, crontab, profiles and environment control
Hands on experience in J2EE Server Technologies such as Java, JSP / Servlet, and EJB, JVM, Web Services, SOAP
Working knowledge of operating systems (Windows Server 2003/2008, Linux)
Knowledge on Oracle Database (RAC & Exadata), in terms of administration, monitoring DB health and troubleshooting performance issue
Knowledge of how the Internet works (HTTP and DNS, Browser, WebServers)
Programming knowledge and experience (shell scripting / Powershell / Java / HTML / XML / PL-SQL)
Has well developed questioning, investigative and listening skills. Is able to gather, evaluate and assess the relevance of information. Understands and can use basic techniques associated with influencing and negotiating. Able to manage and facilitate meetings
Working with Amdocs Sales on opportunities for incremental service and product opportunities that arise when working directly with the customer
Excellent oral and written communication skills with an attention to detail are essential
Demonstrates an ability to gain the trust and confidence of customers. Is able to quickly gain a position of credibility and authority with customers
Ability to work individually and as part of a team

Business Management Operations Manager Resume Examples & Samples

Supporting a full range of IT business activities including business reviews, budget forecasting, workforce planning, and day to day activities associated with an operational workforce
Support a global team of resources providing Business Office support
Thought leadership and support of the overall supply chain\service request marketplace
Vendor management at a strategic level
With demonstrated ability to collaborate with 3rd party vendors and internal teams to improve supply chain management
Budget management (forecasting, reconciliation, areas for opportunity, etc.) for a $10M + annual budget
Development of policies, standards and metrics reporting in support of the delivery of the End User Systems organization
Support/Develop organizational transformations related to Metrics and KPI development
Bachelor's degree in Computer Science, Business Administration, Business Management, Logistics or Finance, required
7+ years-experience in a technology centric organization, with a concentration on Business\Control office management
Background in end user services and technologies
Previous supply chain management and/or financial experience preferred
Ability to distill complex technical concepts to meaningful executive level reporting
Customer Experience background
Strong reporting and analytic skills

Business Navigation & Operations Manager Resume Examples & Samples

Actively contributing to the development of the IKEA store business plan and ensuring it is aligned with IKEA global directions, the country’s priorities and local potential
Achieving growth and sustained long-term profitability while keeping our customers in focus
Delivering the store agreed goals
Having a full overview of the profit and loss (P&L) for the store and understanding how different actions impact the different lines in the P&L
Take responsibility for summarising and communicating our financial goals, including the P&L, to ensure that they are agreed upon, distributed and clearly understood by everyone
Safety and security: ensuring that the rules and guidelines for the IKEA Group Risk Manual and country legislation are implemented and monitored to ensure the safety of our co-workers, visitors and property
Ensuring the store is in shape as new by managing maintenance and property
Securing that our investments minimise environmental impact and that utilities, such as energy, gas, water, are consumed as efficiently as possible
Previous management experience in a financial/commercial role with proven analytical and numerical skills
Understanding the profit and loss and how to affect its result through actions
Experience of setting and implementing action plans, setting budgets, providing clear direction and following up goals
Ability to quickly develop knowledge of the local market and business conditions and take commercial decisions based on this information
Experience of leading in a changing environment
Ability to read and understand written English and basic spoken English

Workforce Management Business Operations Manager Resume Examples & Samples

Drives the development of strategic workforce strategies, including coordination of input from HR, Finance, and Service Lines
Defines the business requirements for technologies to enable implementation of processes and tracking of strategies
Supports the technology team in development and deployment of global workforce strategy tools and applications
Drives full Workforce Management process implementation across both Supply and Demand aspects of Advanced Services
Develops and maintains resource capacity levels that meet current & future business demand, aligns capacity to business strategies and supports operational targets
Conducts ongoing processes to ensure capacity is available and optimized
Supports WFM input to Financial Planning and Sourcing Strategies
Interlocks with HR, Learning and Procurement to ensure proper execution of the capacity plans
Maintains and reviews the status of gaps & overcapacity, and make recommendations to the business to drive improvements
Ensures collection and quality of supply and demand data
Supports WFM and Cisco Finance processes to set, monitor and revise capacity and performance targets
Interlocks with Cisco Finance, HR, Learning and Procurement to ensure execution of documented sourcing strategies
Process Owner for Manage Capacity process
Partner with Eng Desk to ensure accurate Skills and Availability
Manage Skills Assessment process
Familiarity with Cisco’s Resource Planning, Financial and Operational processes
Planning and management skills to execute actions
Deep analytical and data management skills

Subscriber Business Operations Manager Resume Examples & Samples

Seeking an individual with a solid education background, demonstrated results, and management experience to become a part of Motorola Solutions Supply Chain next generation of leaders
Manage the North America Subscriber business for Supply Chain
Drive delivery performance to achieve revenue and schedule targets
Align with the business teams for accurate revenue forecasting
Provide leadership to ensure on-time-delivery and minimize delinquent backlog
Manage and execute projects
Lead and drive book to ship cycle time improvements
Lead the internal Supply Chain teams for product delivery and work with the external partners for business forecast
Build relationships with the internal and external teams
The candidate should possess high energy, positive attitude, excellent communication skills, and is a relationship builder
Demonstrated results
Proven leadership
Direct supervision/team or department management experience
Supply Chain operations experience plus
Business operations knowledge plus

Public Sector Business Operations Manager Resume Examples & Samples

Financial operations, including the financial close, planning and forecasting processes
Statutory Reporting, GAAP or IFRS requirements
Building, maintaining, and utilizing networks of client relationships and community involvement
Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation

Operations Manager Global Business & Document Services Resume Examples & Samples

Expectations are to manage more than one physical site and must be able to travel frequently
Develop, recommend, and implement operational plans and policies to support the long-term strategic business objectives and operational budgets
Evaluate and measure the performance of departmental goals and milestones
Determine department structure and resource allocation
Acquire and develop effective managers and operational staff ensuring continuity and back up
Interface with 3rd party vendors that support production equipment to ensure best in class service and uptime of production equipment
Travel 25% of the time
Proven experience managing a diverse and complex operational unit, which requires top-notch organizational, planning, budgeting, and management skills
Knowledge of strong credit card and retail print and mail operations required
24 x 7 hour support is required
8 years of both operations and managerial experience
College Degree BA or MBA preferred
Expert knowledge of department’s products and fundamental knowledge of other products outside of the department
Exceptional level of in-depth experience in production, client, people/team dynamics, risk, and project management
Broad and deep experience in financial management and planning

Asset Management Disclosure Operations Business Transformation Manager Resume Examples & Samples

Create Operating Plan and design workflow
Support the execution of projects across work streams
Analyze and summarize findings from policy documents, data sets or other sources
Create presentations, workflows and program updates
Hone problem solving, communications and leadership skills in an environment of active mentorship and coaching
10 years+ in a large scale program management role
Operating model and workflow design experience preferred
Asset Management / GWM background is highly desired
Prior experience in a global operation a plus
Excellent and efficient skills using MS Excel, MS Visio and PowerPoint absolutely essential PitchPro knowledge desired
Collaborative style to work with team members across functions and global regions
Defining, deconstructing and problem solving skills
Work independently, possessing energy and confidence to complete projects with limited supervision

Manager of Business Processes & Operations Resume Examples & Samples

Work closely with pharmacy team to identify areas to improve the member experience while maintaining operational efficiency
Present and evaluate process solutions objectively, facilitate conflict resolution and drive the resulting ideas to implementation
Represent the pharmacy team in various forums and projects
Lead strategies pertaining to prior authorization and preferred alternative work efforts
Communicate processes and enhancements to key stakeholders across varying levels of the organization
Assist with the implementation of the biannual Prescription Drug List / Formulary changes
Work closely with operations, customer service and IT teams to ensure processes and tasks are aligned with existing procedures and technology
Solve moderately complex problems and / or conduct moderately complex analysis
Ensure business requirements are accurately reflected in IT deliverables, operational work requests and updated processes
3+ years of experience managing ongoing processes
3+ years of experience working with data sets, identifying patterns and providing recommendations
Experience working in a matrixed organization that spans multiple teams
Proficiency with Word, Excel, PowerPoint
5+ years of experience identifying and implementing process improvements
Health care industry and / or pharmacy experience
Proficiency with Visio

Business Operations Manager, Csbg Resume Examples & Samples

Master Degree in technical discipline desired and not mandatory
Technical knowledge of LAM clean product portfolio or similar products
Work experience >10 years in Semiconductor Equipment Industry, >5 in similar position
Interculturale, international professional experience
Excellent oral and written communication skills in German and English
Good knowledge in MS Office

Manager, Operations & Business Analytics Resume Examples & Samples

Lead Consolidation of WW PS metrics such as backlog, bookings and revenue forecasting, project delivery performance, employee utilization
Ensure synchronization and compliance to KPI standards globally
Project manage to completion existing pipeline of projects for professional services KPI’s including process improvements to to close reporting gaps
Define processes and data requirement needs; ensure appropriate behaviors in our reporting and analytics methodology; ensure alignment and enablement of new business processes
Develop and promote analytical best practices and standardization for the team. Review existing approaches and provide feedback
Organize and drive standardized analytical and standard reporting practices
Review and refine functional requirements of sales and delivery tools (such as Financial Force or SFDC) to recommend enhancements and/or manage enhancements as required
Provide leadership on reporting related requests and projects, providing expertise in the area of reporting capabilities and data availability for reporting. Coordinate with operations or data team to ensure all reporting and information needs are met
Regularly meet with team and business partners to assess and improve business/reporting requirements

Open Banking Business Operations Manager Resume Examples & Samples

Build and supervise a global operations and support team that will be in charge of onboarding partners to our developer portal, responding to inquiries and tickets, and managing the relationship with our partners
Implement Salesforce as our developer relationship manager (DRM) tool defining workflows, data models, data feeding events, communication processes and collaboration tools
Create and evolve the global operations and support model of our API Program & Developer Portal including process improvement, organization structure, and strategic plans
Respond inquiries from potential partners that want to join our Developer Portal
Support developers who use our developer portal and APIs, answering questions through email, support tickets as well as troubleshooting users and helping to resolve issues
Work with Production Management to define and monitor Level 1 and Level 2 support processes
Lead the implementation, and subsequent maintenance of servicing channels tools including email, chat, forum, phone, third party sites (Github, Stack)
Communicate with product manager and engineering teams to report support issues, bugs, and important user concerns
Be a voice for the developer community; communicate issues and inconsistencies with engineering and business teams
Work closely with engineering teams to troubleshoot developer portal and API issues
Remain continuously informed of emerging industry trends relevant to Developer Portals and APIs
Monitor performance and availability tools (Site Catalyst, HPBM, Splunk, AppDynamics) and raise tickets in case of any problem
BS/BA degree
5+ years of operations management experience, preferably with experience on customer service
Knowledge of Salesforce tool preferred
Have a passion for incredible customer service
Have amazing composure and high tolerance for pain. Really enjoy learning from and talking to our users
Deep understanding of the software development lifecycle, and emerging technologies
Excellent communication skills that allow you to articulate your ideas to engineers and business stakeholders
Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and recommendations
Software service experience preferred

Manager Operations Business Resume Examples & Samples

Operations Lead and primary supply chain contact to the business team
Internal Contacts: Plants, Logistics, S&OP, Enterprise/division purchasing, RQ&I, Technology/Q.A., Engineering, Finance, Business teams – all levels in organization
Provide effective portfolio/program management process leadership to assigned product categories and plants. Ensure proper application of project management tools, stage/gate models and prioritization
Project management for cost improvement efforts for assigned product groups, ensuring annual target achievement and steering team effectiveness. Participate/provide support to plant and other Supply Chain performance improvement efforts, as requested
Manage and drive business simplification efforts for assigned product groups – examples including Active SKU Management, packaging standardization, and component/specification consolidation. Work with business team to assess product offerings and ongoing effective use of Supply Chain resources
Provide business planning support (Strategic Plan, Operating Plan, Capital Planning) to assigned business teams and plant locations
Monitor Supply Chain KPI’s for assigned product groups, providing improvement plan support to plants/key Supply Chain functions; as requested
B.S. degree required, preferably in Engineering, Business or Finance
Exposure to multiple Supply Chain and other business disciplines (Purchasing, manufacturing, logistics, RQI, etc.) in previous positions or project work preferred
Exposure to new product commercialization and start-up procedures
Ability to handle multiple projects concurrently
Excellent communication skills - both formal and informal with the ability to communicate within all levels of the organization
Possess continuous improvement mindset
Exposure to Supply Chain IT transaction systems and information flow
Size and number of plants supporting on operations side
20%-30% travel required

Senior Business Operations Lifecycle Manager Resume Examples & Samples

Experience in developing, implementing and maintaining a Life-cycle sustainment plan. Working with stakeholders to develop the life-cycle sustainment plan during Materiel Solution Analysis, and shall mature throughout Technology Development
As a Lifecycle Manager, you will be accountable for the on-going success of the products from launch through the end-of-life (EOL). The role will maintain clear and open communications between internal and external stakeholders to focus on product strategy, relevance, profitability, and quality
Product Quality-The PLM is responsible for any changes and improvements necessary to our existing product line that do not meet requirements of quality with aesthetics, form, fit or functional expectations
Responsible for implementing and managing the tools and processes necessary to successfully manage and minimize Last Time Buy purchase requirements
Effectively communicate on regular basis activities demonstrating accountability for functional and business objectives
Lead Value Engineering Sessions with BL, Commodity Managers, and R&D Teams
Ensure supply continuity for EOL components impacting product by coordinating qualification builds at the factory and ensuring alignment of R&D resources to support qualification of replacements. Manage related ECO’s and MCO’s to closure with the NPI team
Provide overall lifecycle oversight and coordinate part qualifications with cross-functional team of representatives from R&D, Component Engineering, Product Engineering and Global Sourcing
Project manage factory implementation of Redesign product cost reduction projects to optimize savings timeline
Assist inventory group with E&O dispositions and SKU rework where appropriate to minimize excess inventory
Drive projects to streamline the processes between R&D, manufacturing and prototype development and testing

Instagram Business Operations Manager Resume Examples & Samples

Assess market opportunities, analyze current business performance and build statistical models to extrapolate current and historical trends into forward-looking forecasts
Identify and track financial KPI’s
Own end-to-end partnership with a broad array of business leads and drive initiatives at the business leadership level
Present outcomes at reviews with business leaders across Instagram/Facebook
Maintain/create core infrastructure and models while proactively surfacing opportunities
BS degree in Engineering, Computer Science, Math, Economics, Statistics, or related discipline
6+ years of experience in business strategy, finance, analytics or planning
Experienced in Microsoft Excel and PowerPoint
Able to synthesize strategic insights and problem-solve individually or in a group setting, as well as understanding key financial drivers of the business
Able to shift priorities quickly while maintaining a high degree of organization and control

Business Operations Manager, UK Resume Examples & Samples

BA/BS in business related field, such as industrial technology, industrial engineering, business administration, commerce, management
5+ years experience in a service and product delivery environment
Proven track record of leading and implementing successful cross-functional process improvements
Knowledge and experience in organizational effectiveness and operations management
Results oriented, able to consistently meet demanding customer service levels
Strong business sense. You get the big picture of what’s important to the team, and understand what the key questions are to ask and investigate. Ability to challenge and debate issues of importance to the team
Proven ability to influence and lead in a cross-functional environment. Proven ability to work as a team player who fosters collaboration
Excellent verbal and written communication skills, with strong ability to communicate effectively across all levels of management
Excellent analytical and problem solving skills. You love analyzing complex data sets to uncover actionable insights for the team. Persuasive with details and facts
Creative and open minded approach to solving problems
Ability to prioritize work and solicit help as needed to ensure that key deadlines are met
Advanced Excel skills and proficiency in Microsoft Word, PowerPoint and Access
Experience using sales automation tools such as SalesForce.com helpful, but not required

Professional Services Business Operations Manager Resume Examples & Samples

Work closely with services leadership to identify, prioritize, and document their requests for enhancements to business applications
Lead large operations initiatives to transform business capabilities including policies, processes and the IT applications that automate the processes
Analyze and report on key performance metrics, particularly the Services KPIs for Customer, Financial and People
Provide expertise on industry best practices for operating a Professional Services business
Business planning with meticulous attention to detail
Highly collaborative working style
Excellent communication skills. Comfortable working with all levels of the organization
Willingness to create new tools and processes and comfortable with ambiguity. Enthusiasm for the unknown
Experience working with IT following an agile development methodology
Experience working with professional service practice and sales leaders
Solid understanding of financial principles related to Services - including revenue recognition, bookings and backlog
Prior experience managing or supporting a P&L
Prior experience in SaaS or subscription business model preferred

Manager DET Business Operations Resume Examples & Samples

Deploy and manages sales forecasting, planning, and budgeting processes. Establishes high levels of quality, accuracy, and process consistency via adoption of planning, forecasting, and budgeting approaches used by VMware and Dell Technologies. Works with the DET Directors of Business management to ensure planning, forecasting, and budgeting effort are appropriately integrated with other planning processes employed within VMware and Dell Technologies
Accountable for accurate and on-time reporting and analysis essential for DET sales effectiveness
Accurate and timely roll up of the DET Sales Forecast
Recruiting, training and retention of a high performing team of Sales Operations Analysts
Accountable for the on-time implementation of DET quotas and performance objectives
Accountable for the thorough implementation of DET-impacting initiatives
Four year college degree from an accredited institution
Minimum four years sales or sales management experience in a business-to-business sales environment
Minimum four years in a sales operations or sales support management role
Minimum three years in successfully managing individual or team of analysts; Proven track record of hiring, training, motivating and mentoring such a team
Experience successfully managing analytically rigorous corporate initiatives
Salesforce.com, Excel, and Powerpoint proficiency
Advanced SQL (querying and DB creation)
Microsoft Access – advanced level
Advanced Excel, including Visual Basic programming
Some Microsoft Power Query and Microsoft Power Pivot experience
Dashboards creation
Automation of Excel reports (including interaction with other tools such as Outlook)
Strong Tableau expertise
Experience in managing extremely large and complex data sets; Proven ability to drive accurate insights through complex data
Experience with with Comp/Commissions, including establishing comp plans and supporting Sales Team compensation enquiries
At least 4 years of Forecasting, data modeling experience
Experience working with BI/Systems Engineering teams as translator of business needs/technical requirements
Experience assigning quota across complex sales organization
Clear and effective in communicating in written and oral Spanish and English
Experience in effectively working with, gaining trust of and supporting sales teams, including Senior Sales Leaders
Strong track record of working effectively across functions to achieve business objectives

Manager, Business Services Operations Resume Examples & Samples

Manages the teams that handle business membership, loan underwriting and loan administration functions
Monitors daily production reports and staff work volume with assistant managers; adjust assignments to meet fluctuating workload
Develop, recommend and document adjustments to workflow to streamline processes
Establish positive work environment, open communication and accountability; resolve technical or resource issues
Serve as mentor/trainer and provide guidance and assistance to team members
Monitor work environment and direct allocation of resources with assistant managers to ensure adequate staffing to meet production and member service standards
Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency
Remains cognizant of and ensures processing is in accordance with contractual obligations, legal requirements and internal policies and procedures related to each product line
Complete internal audits and forward results to management
Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
Serve as a subject matter expert with internal and external auditors (e.g., NCUA, CFPB, and contracted third parties) to address and resolve audit questions and findings
Serve as subject matter expert regarding business functions, systems, policies and/or procedures
Perform supervisory/managerial responsibilities
Ensure adequate/skilled staffing; select employees
Establish performance goals and priorities
Prepare, conduct and review performance appraisals
Develop, mentor and counsel staff
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
Ensure section/branch goals and objectives align with division/department strategy
Ensure efficiency of operations
Leadership Level
Act as VP of Business Services in absence of VP
Performs other related duties as required and appropriate
Bachelor’s Degree in a related field or the equivalent combination of training, education, and experience
Advanced knowledge of the business lending field to include solid foundational knowledge of all aspects of Business Credit (to include Business Underwriting and Loan Administration)
Advanced knowledge of Business deposits and associated products and services
Working knowledge of Field of Membership and Membership Eligibility policy
Advanced skill applying lending principles, financial practices and evaluation of creditworthiness to make credit decisions
Advanced organizational, planning and time management skills
Advanced skill exercising initiative and using good judgment to make sound decisions
Advanced verbal and written communication skills
Advanced research, analytical, and problem solving skills
Advanced skill interpreting, applying and explaining written and oral regulations, instructions, products and procedures
Effective word processing and spreadsheet software skills
Significant experience in leading, guiding and mentoring others
Ability to produce desired results and achieve objectives
Bachelor’s degree – Finance, Economics and/or Business Administration
Working knowledge of Navy Federal products, services, programs, policies and procedures

EU SMA Senior Business Operations Manager Resume Examples & Samples

Independently work with Biogen’s local partners and EU+ SMA functional leads (e.g. medical, marketing, market access, etc.) to shape and support the Go-To-Market approach and provide relevant SMA content, training programs and best practice sharing to optimize their performance
Independently lead the efforts to set up and implement compliant expanded access programs with Distributor partners, ensuring efficient collaboration between Global and Regional Biogen Medical, third party providers, Manufacturing and other key stakeholders who need to be involved
Support Biogen Senior Director, IPM SMA and Directors of MS IPM Region 1 and 2 in developing innovative solutions and business cases to set up Named Patient Sales as requested in markets in response to HCP requests and in accordance with local regulations
Support Biogen Senior Director IPM SMA in (i) preparing and leading a structured process to evaluate and select the optimal long term commercialization partners for SMA across each of the markets/regions 1 and 2.; (ii) reviewing the SPINRAZA ® business cases with the short-listed Partners; (iii) negotiating the Distribution Agreements and executing Due Diligence and (iv) training the new Partners SMA teams
Ensure contracts and legal documentation are in place to build a strong interface and collaborative compliant working relationships with our Partners. Work with the EU+ IPM team to conduct research and analyses of existing Partners to determine performance and tie to compensation
Collaborate with key cross functional EU+ International HQ personnel, the new IPM supply chain coordinator to ensure the end to end supply chain process for delivering the product to the customer is in place for pre-registration and post registration sales
Independently lead in alignment with EU+ SMA functional leads and Decision Support market/image surveys or researches to assess the performance of current Biogen’s Distributor(s) and sub-distributors in the region and make recommendations on new programs, tactics etc. which could be put in place to accelerate growth
A minimum of 10 years of pharmaceutical/health care sales / commercial experience and successful track record in commercial/ business operations management (ideally also decision-analytics)
A solid understanding of the multi-faceted aspects surrounding operational launch readiness with third party international distributor partners
Deep knowledge of MENA markets (Middle East north Africa) EMA countries, Russian and CIS, Turkey, Israel and working with distributors
Experience in launch readiness in rare disease and/or launch experience internally at Biogen is highly desirable
Experience in field work and leading complex multi-stakeholder work streams/projects with ambiguous outcomes
Distinctive analytical capabilities and strong project management mindset
Ability for interdisciplinary/team work and international cooperation
Ability to work independently and autonomously and with distance management to lead and manage projects through to the end
Good power point skills and presentation skills
University degree or MBA strongly preferred, preferably in the sciences. Advanced degree in business or science is desirable

Professional Services Business Operations Manager Resume Examples & Samples

Resource management; help us maximize our available capacity to staff customer engagements. Work closely with practice managers, helping them assess staffing needs across all engagements, based on each project’s requirements. Maintain consultant skills matrix and related reporting
Monthly metrics reporting; collaborate with practice managers and the sales operations teams to track and report all key performance indicators against annual, quarterly and monthly goals, by region. Refresh all management dashboards, regional reports and executive review documents
3+ year experience working in Professional Services Operations or Sales Operations
Experience with www.salesforce.com inputting, extracting and analyzing data
Demonstrated ability to develop business reports that help a professional services organization operate smoothly, with views that will meet the needs of other business partners (Finance, Sales Operations, Tax, etc.)
Experience working in a horizontal or matrixed business
Experience in tracking and working with end customers on accounts receivable issues
For more information on Amazon Web Services, please visit http://aws.amazon.com**

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