Call Center Customer Service Representative Resume Samples

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V Stokes

Violet

Stokes

3930 Stokes Ferry

Boston

+1 (555) 526 7018

3930 Stokes Ferry

Boston

Phone

p +1 (555) 526 7018

Experience Experience

Chicago, IL

Call Center Customer Service Representative

Chicago, IL

Cartwright-Dooley

Chicago, IL

Call Center Customer Service Representative

Recommend ways to improve processes and better manage expenses
Answer inbound calls within guidelines/goals established by the client and contact center management
Receive and track H&WS work order requests and dispatch work orders to maintenance staff
Responds to requests for assistance and/or possible processing of credit card authorizations
Proactive response to inquiries from patients, Providers, and internal medical personnel
Answering inbound calls from our valued members and assisting them with their inquiries
Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules

Philadelphia, PA

Contact Call Center Customer Service Representative

Philadelphia, PA

Halvorson and Sons

Philadelphia, PA

Contact Call Center Customer Service Representative

Effectively processes customer requests and transactions in accordance with bank policies and procedures including utilizing the Language Line process to serve non-English speaking customers
Performs other duties as assigned
Recommend alternative banking products and/or make referrals to other departments
Provide information on bank products as requested by the customer
May perform system testing
Complete maintenance as requested including address changes, check orders, stop payments, account closings and ATM/Debit card captures
May answer customer telephone banking inquiries via email

present

Houston, TX

Customer Care Call Center Customer Service Representative

Houston, TX

Hoeger, Becker and Braun

present

Houston, TX

Customer Care Call Center Customer Service Representative

present

Provide directions and general assistance
Keep customer informed about progress by checking the status of work orders in customer record system
Adhere to quality standards, meeting sales and performance goals set by management
Provide assistance/support to other areas of the business
This position will also assist in scheduling shop workload
Make outgoing calls- callback management and miscellaneous calls as assigned
Send and receive tasks to Provider offices to assist patient with access to medical care

Education Education

Bachelor’s Degree in Commitment

Indiana University

Bachelor’s Degree in Commitment

Skills Skills

Dependable, reliable and able to perform duties with minimal supervision
Ability and Knowledge of Basic Computer Skills
Excellent interpersonal skills, with the ability to communicate clearly and effectively with a customer based approach
Ability to multi-task and be comfortable in a fast-paced worked setting while remaining diligent to accuracy
Strong critical thinking, problem solving and judgment skills, with the ability to make sound and reasonable decisions through careful evaluation and understanding of the impact of those decisions
Total Rewards Benefits Package including 401K (up to 6% company match),Tuition assistance, Medical, dental, vision, and life insurance, Wellness Program, Paid Time Off (PTO), Short-term Disability, and on-site amenities including fitness center, game room, internet bar, food vendors, Employee Credit Union/ATM
Professional industry designations such as LOMA’s Associate Life Management Institute (ALMI), Associate Customer Service (ACS), or Associate Annuity Products and Administration (AAPA) or demonstrated work toward achieving designations
At least three years life insurance and/or annuity contract experience in a call center, new business or in-force customer service role or comparable insurance or financial services experience
Thorough knowledge of annuity and life products and processes, especially for fixed and indexed annuity products and current tax laws and regulations as applied to life and/or annuity policies and contracts
Total Rewards Benefits Package including 401K (up to 6% company match), company funded pension plan, Tuition assistance, Medical, dental, vision, and life insurance, Wellness Program, Paid Time Off (PTO), Short-term Disability, and on-site amenities including fitness center, game room, internet bar, food vendors, Employee Credit Union/ATM

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15 Call Center Customer Service Representative resume templates

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Call Center Customer Service Representative Resume Examples & Samples

FlexiblePositive attitude
Ability to work in a fast paced and quickly changing work environment
Multi-line phone system
Bilingual (Spanish), preferred

Call Center Customer Service Representative Resume Examples & Samples

Exceed our customer expectations by documenting call details and new account information into the system and completing any forms required to request action by other departments
Educate customers on billing details, Cox policies and procedures concerning prices, billing and service
Perform any necessary calculations pertaining to fees, time periods, or dates

Call Center Customer Service Representative Resume Examples & Samples

Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products
Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary
Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company
Keep customer informed about progress by checking the status of work orders in customer record system
Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments

Call Center Customer Service Representative Resume Examples & Samples

High school diploma (or equivalent) is required
Ability to engage the customer emotionally
Ability to synthesize information and process common service requests
Ability to maintain composure

Call Center Customer Service Representative Resume Examples & Samples

Respond to inbound calls and resolve customer and agent service requests according to EquiTrust policies in a prompt, efficient and courteous manner for external customers, agents, departmental staff and other EquiTrust personnel at all times
Assist agents, clients and industry companies with completing requests regarding EquiTrust annuity and life product business
Verify new applications and received in-force requests for completeness and corresponds with agents to request additional information or required forms
Confirm the status and requirements of pending and processed In-force and New Business transactions with agents and clients
Track daily/weekly calls and prepares status reports
Coordinate, prepare and send email or written correspondence and service requirements to Agents and clients
Document and track each call and correspondence as completed
Flexibility in scheduling of daily activities
Basic math skills
Balanced risk taking

Call Center Customer Service Representative Resume Examples & Samples

Previous customer service, customer care, contact center and call center highly preferred
Must demonstrate the ability to multitask and focused attention to detail required
Ability to meet established customer service requirements

Call Center Customer Service Representative Resume Examples & Samples

Provide information on a variety of complex customer service issues requiring knowledge of life insurance/retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency. May consult with other departments
Exhibits regular, reliable, punctual and predictable attendance
General understanding of life and annuity products

Call Center Customer Service Representative Resume Examples & Samples

Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers
Places outbound customer service or customer satisfaction calls, as required by client
Attends telephone skills and program information training sessions; adheres to established levels of service
Adheres to established customer service and documentation standards within required time frames
Zero or more years of customer service or other telephone experience
Experience working with fax machines, computer software, and telephone technology
Ability to meet professional standards towards project and co-workers

Call Center Customer Service Representative Resume Examples & Samples

US Citizenship Required
Previous call center background highly preferred
Must be able to obtain and maintain government security clearance; pass drug screen, credit/criminal background check

Contact Call Center Customer Service Representative Resume Examples & Samples

Provide information on bank products as requested by the customer
Complete maintenance as requested including address changes, check orders, stop payments, account closings and ATM/Debit card captures
May answer customer telephone banking inquiries via email

Call Center Customer Service Representative Resume Examples & Samples

Manage various H&WS functions at EY sites, providing consistent, quality, and cost-effective services. Apply leading knowledge to protect the firm's assets and image, by maintaining a safe, functional and productive work environment
Perform specialized tasks as required (e.g., helping H&WS, box moves, external messenger services, record keeping, binding, faxing, photocopying, ordering business cards, books and periodicals)
Receive and track H&WS work order requests and dispatch work orders to maintenance staff
Understand and operate local office equipment, including audio and visual equipment
Set-up and prepare in-office hoteling work and meeting spaces that require audio and visual equipment, food and beverages for meetings
Coordinate video teleconferences by reserving the equipment, space needed, confirming peripheral equipment is compatible with all sites, and is operational prior to meeting start time
Help with other facilities and hospitality functions as necessary
Recommend ways to improve processes and better manage expenses
May coordinate activities of office, hospitality, meeting and hoteling staff
Ability to manage multiple tasks in a fast-paced environment
In-depth knowledge of systems, tools and procedures related to office maintenance, hospitality, meeting and in-office hoteling services
Ability to learn and use EY Reserve and EY Workplace system tools
A minimum of 1-3 years related experience
High School diploma, or equivalent experience

Call Center Customer Service Representative Resume Examples & Samples

MUST type a minimum of 40 wpm
Ability to work in a fast pace environment
Excellent attendance record in previous employment
Ability to meet predetermined goals

Call Center Customer Service Representative Resume Examples & Samples

Placing a high volume of outbound calls to our valued members to schedule them for their in home visits with a Physician or a Nurse Practitioner via an auto dialer system
Answering inbound calls from our valued members and assisting them with their inquiries
Enhancing our valued members experience within our business
Validating member demographic information and obtaining additional member data via specific plan scripting
Data entry of the members record with accurate information obtained on the call
Ensuring that the appointments are scheduled accurately following department policies and procedures
Resolving any scheduling issues or concerns
Routing calls to the appropriate department as needed
Ability to collaborate within a team environment
Support any call queues as business needs arise
Available to work Monday-Friday from 8:00am-4:30pm or 11:00am-7:30pm. Mandatory overtime may occur based on work load and may include Saturdays
1+ year of call center and/or sales experience OR at least 1 year of experience working in a high volume call center environment
Must be able to create, copy, edit, send & save using Microsoft Word, Excel & Outlook
Must be able to type and talk at the same time and navigate through multiple screens
Ability to maintain confidentiality and adhere to HIPAA requirements
Bilingual skills in Spanish or Korean
Experience working in a metric driven work environment
Experience working in a customer retention focused role
Experience using an auto dialer system
Experience working in the Healthcare Industry
Experience working with Medicaid or Medicare

Call Center Customer Service Representative Resume Examples & Samples

*Available to work Monday-Friday from 8:00am-5:00pm and/or 9:00am-6:00pm***
Mandatory overtime may occur based on work load and may include Saturdays*
Available to work Monday - Friday from 8:00 am - 5:00 pm or 9:00 am - 6:00 pm, Mandatory overtime may occur based on work load and may include Saturdays
1+ year of call center and/or sales experience OR at least 1+ year of experience working in a high volume call center environment
Bilingual skills in English and Spanish or Korean

Call Center Customer Service Representative Resume Examples & Samples

Answer a minimum of 85 calls per day resolving moderate to complex issues
Verify and update patient demographic and insurance information
Send and receive tasks to Provider offices to assist patient with access to medical care
Receive and process expedite, stat and at-risk referrals
Contact patients to advise of appointment and referral status
Extreme high volume data entry
Process and resolve expedited patient complaints
Review and processing of medication refills
Proactive response to inquiries from patients, Providers, and internal medical personnel
SHS training curriculum must be completed within two years of training
Expanded knowledge and use of MS Excel
Able to demonstrate customer service and proper telephone etiquette
Advance computer skills in Windows environment
Strong listening, critical thinking, decision making, telephone, customer service and problem solving skills
Ability to prioritize call types
6+ months experience in a customer service / call center or healthcare environment
Training in a medical office or customer service related field
CPT and ICD-9 coding experience
Knowledge of Medical Terminology
Advanced knowledge of insurance products

Call Center Customer Service Representative Resume Examples & Samples

Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, policy and procedure, account status, marketing promotions and campaigns, and explaining billing and shipping details
Handle a high volume of calls covering the full range of customer needs in a prompt and professional manner, obtaining all information for transaction execution
Summarize every interaction to prevent repeat calls or cancellations
Execute email and Live Chat as needed
Protects all customer information in a professional and confidential manner
Ability to navigate through multiple systems and resolve complex multichannel issues

Call Center Customer Service Representative Resume Examples & Samples

Answers inbound customer calls concerning troubleshooting or questions about one or more products, e.g., instructions about hooking up Cox’s equipment or their own. (All TSRs are or will soon be 3-product trained, and TSRs in a single center will support wireless service as it becomes available.)
Requests account information, accesses customer records or other electronic tools and information delivered to the desktop, and authenticates customer by requesting PIN or other identifying information
Asks questions and listens to customers to understand their needs, requests, or problems
Accesses Company databases and gives instructions to customers to gather information necessary to determine the root cause of the problem
Checks status of work orders in customer record system
Interacts with other departments (e.g., test desk, field service) while customer is on hold, as necessary
Keeps customer informed about what is happening; educates as needed
Determines the cause of the problem and the action required to solve it, whenever possible, based on all available information
Schedules a truck roll in the system if the problem cannot be resolved over the telephone. Negotiates appointment time with the customer and tells customer if there is a charge for the service call
Takes payments by phone in some locations
Answers basic questions about programming over the phone; transfers customers to Sales for complex questions
Identifies sales lead generation opportunities, promotes Cox services, and offers service contracts. With customer concurrence to accept a service contract, closes new contracts
Provides warm referrals to Sales for sales leads for new services (RGUs)
Notes the call in customer record. Enters the type of call in the iNav database
Initiates and documents Cox responses to customer contacts by keying new or changed information about accounts into the computer system and completing any forms required to request action by other departments or gather additional information. Notes follow-up required on desk calendar or PC. Enters disposition codes to document the nature of each call handled
May place follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
Participates in team meetings and individual meetings with Supervisor concerning own job performance
Attends job-related training that may include up to 8 weeks of modular of initial training; refresher training; product, service, and customer experience updates; and cross training
Reads new or updated reference material or announcements pertaining to construction schedules, outages, promotions, programming changes, specials, policies, and other Company business. Adapts customer communication to reflect any changes
Helps other TSRs by answering their questions
Attends work when scheduled even during irregular/unexpected days or hours; takes incoming calls as soon as possible following a previous call

Driver Call Center Customer Service Representative Resume Examples & Samples

Answering driver calls pertaining to a variety of questions regarding their company vehicle and programs they are enrolled in
Must be able to manage stress levels during high call volume periods
Utilize our internal issue tracking system – CARE – to follow through on customer inquiries and issues
Contacting drivers by phone or e-mail to gather missing information, request requirements pertaining to the yearly registration, address out of compliance items such as missing business and personal mileage records and overdue oil changes
Ability to multitask is essential
Minimum of 1 year call center experience
Excellent communication skills. This includes both spoken and written language skills, as well as typing proficiency (40 words per min)
Combination of teamwork and independence. In this role, you will be a part of a customer service team, yet you will be asked to work independently to accomplish your tasks as well
Must have exceptional phone and written communication skills. Must be able to demonstrate these skills on a daily basis

Call Center Customer Service Representative Resume Examples & Samples

Answers phone and responds to customer requests in a timely manner
Provides customer with product and service information
Identify, research and resolve customer issues using the computer system and resources
Research billing issues
Communicates effectively with the customer and leadership
Receives and responds to all customer inquiries and complaints
Responsible for guiding complaint resolution to ensure that proper and satisfactory closings are obtained
Show empathy to the customers while providing one call resolution
Reports any and all out of line conditions affecting customer satisfaction
Basic reading, writing and mathematics skills are required
Multi-Task between multiple screens while speaking with the customer
Minimum of one year of Call Center experience or two years in customer service
Computer literate with the ability to learn customer service software applications
Duties require professional verbal and written communication skills and the ability to type 30 wpm
Good telephone manner to enhance relationships with customers
Job involves sitting, with structured time schedule, working in front of a computer screen

Call Center Customer Service Representative Resume Examples & Samples

1+ years previous Call Center experience required
1+ years previous Collections experience required
1-2 Years Customer Service experience required
Ability and Knowledge of Basic Computer Skills
Strong Verbal Communication Presence
Previous Mortgage Experience PreferredEducation and/or Experience: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Mathematical Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Reasoning Ability
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers
Language Skills
High School / GED required; Associates Degree or Equivalent from a 2 year college or technical school preferred

Call Center Customer Service Representative Resume Examples & Samples

High School Diploma or GED required; Associates Degree preferred
Minimum of one year of customer service experience; call center and/or banking experience preferred
Previous sales experience preferred
Proficiency in Microsoft Office applications and accuracy in data entry required
Excellent interpersonal skills, with the ability to communicate clearly and effectively with a customer based approach
Ability to effectively listen, ask probing questions, understand concerns, and overcome objections
Strong critical thinking, problem solving and judgment skills, with the ability to make sound and reasonable decisions through careful evaluation and understanding of the impact of those decisions
Ability to multi-task and be comfortable in a fast-paced worked setting while remaining diligent to accuracy
Strong sales and service orientation required
Maintain a positive attitude and be adaptable to change

Call Center Customer Service Representative Resume Examples & Samples

Educate and advise callers on their benefits, the system, and all related processes
Research customer requests and follow up with customers as needed
Other projects assigned as needed

Call Center Customer Service Representative Resume Examples & Samples

MySQL
Oracle SQL *Plus
SQL
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Productivity Softwar
Administration and Management
Report Compiling
Clerical
Data comparison
Data Maintenance
Data sorting
Data Verification
Document Formatting
Complex Problem Solving Skills

Call Center Customer Service Representative Resume Examples & Samples

Must be familiar with the company's products and procedures
Some experience in a call center or customer service environment
Must be able to work in cooperation with others
Must be attentive to detail and ensure accuracy in work assignments
Basic computer skills with data entry experience needed
Must be able to communicate effectively with others and be a team-player
Must have the flexibility to work variable schedules, including weekends
Must be able to convey product information and availability to customers
Must possess the ability to deal tactfully with customers

Call Center Customer Service Representative Resume Examples & Samples

Maintain regular contact with customers to process orders
Communication skills (both professional verbal and written)
Computer experience with a preference in Microsoft Office
Ability to work together in a close-knit, fast-paced, challenging environment
Proven ability of independent judgment & ability to work under minimal supervision

Call Center Customer Service Representative Resume Examples & Samples

One or more years of customer service or other telephone experience
Good writing and grammar skills required
US Citizenship required
Must be able to obtain and maintain government security clearance; pass drug screen, credit/criminal background check verification of US citizenship
Must be flexible to work Closings/Weekends/Overnights – shifts will be explained during interview

Call Center Customer Service Representative Resume Examples & Samples

Address customer inquiries that come to Kroger through the toll-free number
Protects customer information in accordance with state and federal Pharmacy laws including HIPAA law and Corporation standards
Ensure all tasks are conducted with accuracy and in a customer first manner consistent with corporate policies
Answer business reply card correspondence
Professionally resolve and manage difficult customer situations
Ability to maintain and sustain established call center metrics
Serve as a liaison between The Kroger Co. and the customer
Ability to problem-solve with a goal of first contact resolution
Input accurate customer data into the customer relationship database while speaking on the phone
Keep managers and supervisors updated on consumer concerns and trends in product complaints
Frequent contact with divisions, Corporate Technology, Procurement and Marketing Departments, manufacturing plants and store personnel
Proven customer service background
Proficient with Microsoft Office
Strong written and verbal communication skills with the ability to effectively communicate information to customers
Ability to organize and prioritize a variety of tasks/projects
Strong attention to detail is required
Ability to maintain composure during stressful situations
Must be available to work different shifts as well as rotating weekends per the needs of the business. This may include working weekends as part of a standard work schedule
Store experience
Customer Call Center experience

Call Center Customer Service Representative Resume Examples & Samples

Receive, edit and process incoming customer orders and correspondence in a timely manner
Receive, evaluate and answer customer inquiries in a timely manner
Receive, settle and follow up on customer inquiries and complaints to assure action, as assigned
Maintain accurate customer records
Represents the company to customers. May maintain direct, continuing relationships with certain customers
Able to work under indirect supervision. Work performed is somewhat difficult in content, but usually limited in responsibility
*Hours will be 12 pm- 10 pm four days a week***
Experienced in working in a call center environment
Experienced in using Microsoft Office
JDE experience, preferred
The ability to work a variety of schedules including, weekend, evenings and holidays
Look for areas of improvement through Lean concepts

Customer Care Call Center Customer Service Representative Resume Examples & Samples

Strong oral, interpersonal, and written communication skills
Strong customer service skills, including courteous telephone etiquette and professionalism; and the ability to exhibit patience and empathy
Responsiveness to customers
Demonstrates strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action
Demonstrates reliability and compliance with scheduling standards
Ability to express assurance and confidence
PC proficiency in Windows-based applications and strong internet skills
Team-oriented with the ability to work effectively with others
Customer service focused; ability to identify process improvements and to multi-task
Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
Self-directed and the ability to problem solve in a positive, productive manner
Ability to positively deal with changes in a complex and rapidly changing work environment
Ability to apply the knowledge/skills learned in training to the day-to-day aspects of the job

Call Center Customer Service Representative Resume Examples & Samples

Answer inbound calls within guidelines/goals established by the client and contact center management
Consistently achieve call quality score goals to meet client and customer satisfaction goals
Multi-task in several computer applications while holding a conversation with a customer
Must have an open schedule availability and be available evenings and weekends
Customer service experience with a minimum of 6 months
Call center experience a major plus
Must have a stable work history
Dependable, reliable and able to perform duties with minimal supervision
Ability to interact positively with customers, peers, and supervisors
Professional, articulate voice
Must be able to use multiple computer applications while communicating with customers
Ability to type a minimum of 25 WPM

Call Center Customer Service Representative Resume Examples & Samples

Recognizes consistent problem areas and reports to higher level for action
Seeks to retain account and/or suggest and encourage use of other services and products
More experienced associates will be involved in root cause analysis of more complex inquiries
Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss
Works in a single client functional environment due to limited knowledge and skill set

Call Center Customer Service Representative Resume Examples & Samples

Successful completion of company pre-employment assessment
Critical Thinking
Advanced conflict resolution skills
Consistently meeting or exceeding performance measurement goals
Ability to excel in a structured environment

Call Center Customer Service Representative Resume Examples & Samples

Input customer orders; assist customers in making product selections by asking questions and actively listening to identify customer needs. Suggest alternates or substitute products based on availability
Research and source products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, cross-references and internal contacts
Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order
Maintains knowledge of new and existing products and inventory by participating in training, reviewing catalogs, web-sites and internal resources
Provide pre-order and post order support; order management from the point of entry to invoicing; and customer service in a call center environment working closely with vendors, warehouses, credit and the sales department
Provide warranty support (to include but not limited to, entering claims, answering phones, faxes, and emails) to customers, store and sales staff in the Florida region
Track and follow-up with customers, stores and sales staff on outstanding warranty issues and exceptions
As required, provide call center support for sales centers open on Saturday during peak season
Provide e-commerce order support via telephone, text, email and on-line chat
High School Diploma or equivalent with 2+ years of HVAC or Call Center experience; or Associates Degree with 1+ year of HVAC or Call Center experience
Must have strong customer service soft skills and ability to perform in a high volume, fast-paced environment
Must be well organized, detail oriented and have good computer/data entry skills; should be proficient in MS Office (Word, Excel, Outlook) and web-based applications
Must possess the ability to problem solve and multi-task

Call Center Customer Service Representative Resume Examples & Samples

Placing a high volume of outbound calls to our valued members to schedule them for their in-home visits with a Physician or a Nurse Practitioner via an auto dialer system
1+ year of call center and / or sales experience OR at least 1+ year of experience working in a high-volume call center environment
Must be able to create, copy, edit, send and save using Microsoft Word, Microsoft Excel and Microsoft Outlook

Call Center Customer Service Representative Resume Examples & Samples

1+ years or more of business-to-consumer technical support experience, call center preferred, or a Bachelor's degree in a computer technology field
Strong interpersonal communication skills and telephone etiquette
Strong business/technical oral and written skills
Must work well independently or in a team environment, under moderate supervision
Working knowledge of Microsoft Office, particularly Excel
Ability to handle on an average 20 customer calls/issues per day (call resolution averages about 20-30 minutes)
Reliability and punctuality a must
Ability to be innovative and resourceful

Call Center Customer Service Representative Resume Examples & Samples

Excellent phone handling skills
Represent Enterprise in a professional manner
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches and vendors
Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
Notify Management of any known vehicle problems and any required vehicle maintenance
Perform miscellaneous and backup job-related duties as assigned
Computer proficiency and strong verbal communication required
Minimum 6 months experience in call center environment
Previous experience with problem solving in a customer resolution environment is preferred
Apart from religious observations, must be able to work evenings, week-ends and holidays