Customer Service Center Resume Samples

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E Kertzmann

Elwin

Kertzmann

916 Anne Gardens

Philadelphia

+1 (555) 891 8459

916 Anne Gardens

Philadelphia

Phone

p +1 (555) 891 8459

Experience Experience

San Francisco, CA

Customer Service Center Supervisor

San Francisco, CA

Beer Group

San Francisco, CA

Customer Service Center Supervisor

Prepares work schedules, assigns work load, provides training and coaching, responds to questions and resolves conflict and personnel issues
Provides product assistance to customers and trains associates on product knowledge
Assists in the preparation of performance appraisals
Supports the call center manager and assumes the role and responsibility of the call center manager in his absence
Masters the order management and telecommunications systems ensures associates are properly trained and updated as necessary
Ensures the principles and policies of NEXCOM's EEO program are carried out in performing personnel administrative functions
Analyzes processes, improves efficiencies, creates training aids and conducts training. Develops, analyzes and reports customer service center key performance metrics

Houston, TX

Customer Service Center Coordinator

Houston, TX

Zulauf, Hessel and Marks

Houston, TX

Customer Service Center Coordinator

Adheres to UHS Service Level and Change Management Policies
Utilize, maintain and update all call handling and special services process documentation, and follows processes to maintain quality completion of all work
May contact vendor personnel regarding issues and escalating problems related to their applications
Documents the impact of the problem. Assigns a priority level and resolution target time
Advanced knowledge of report generator applications, Email, Windows Operating systems and Microsoft applications such as Word, Excel, etc and applications and systems used in the Health care industry
Intermediate to advanced knowledge of support methods, practices and hardware
Proven knowledge of problem resolution and escalation protocols

present

Los Angeles, CA

Customer Service Center Lead

Los Angeles, CA

Abernathy-Lynch

present

Los Angeles, CA

Customer Service Center Lead

present

Manage the service center and ensure SLA targets agreed on with the customer are being met
Track Metrics and provide monthly and weekly reports on these metrics
Produce Schedule to ensure coverage is maintained during supported hours
Provide Leadership to and mentor Service Center analysts
Manage the processing of incoming calls to the help desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues
Manage all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of all support functions
Establish and enforce help desk service levels agreements (SLA) to establish problem resolution expectations and timeframes

Education Education

Bachelor’s Degree in Business Administration

The University of Texas at Austin

Bachelor’s Degree in Business Administration

Skills Skills

Ability to work with technology systems
Accuracy in typing
Excellent organizational, time management and multi-tasking skills
Working effectively in a fast-paced, changing environment
Be able to empathize with a customer and take ownership of an issue
Strong communication skills: ability to educate a customer on a service or product solution in clear, concise terms; articulates thoughts, ideas and solutions clearly; shows ability to simplify complex issues
Ability to set customer expectations, explain to customer what is being done to resolve an issue and follow up on customer commitments
Identifying suspicious, red flag, high risk or fraudulent activity
High level of professionalism: actively attends meetings; conveys understanding of comments and questions of others; encourages and empowers others to achieve; creates enthusiasm, a feeling of investment, and a desire to excel
Responds well to personal development and feedback, demonstrates a willingness to learn

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National Customer Service Center Manager Resume Examples & Samples

Lead ACE/process improvement projects. Participate in root cause analysis, and identify and resolve issues in policies, procedures and processes to maintain world-class customer service
Manage department staffing and budget within defined guidelines
Develop, implement and oversee customer service standards and processes
Prepare standard and ad-hoc reports and metrics to analyze and improve customer experience
Provide hiring analysis and recommendations to meet fluctuating customer demands and peak seasonal volume, ensure schedules are optimized to support daily call volume across a 24x7 operation
Provide training and coaching to ensure customer experience is a focal point and continuously improved
Define employee annual performance goals and provides monitoring and feedback consistent with UTC Performance Feedback Process

Customer Service Center Generalist Resume Examples & Samples

Assist First Command clients and advisors with navigating our insurance products and services, and responding to client inquiries relating to the client portal, Command Center
Assist advisors with locating and filling out certain forms (cover memos, request for quote forms, updating CSA on policies, etc.)
Research, resolve and respond to advanced advisor/client inquiries. This requires the demonstrated ability to make time sensitive risk management decisions
Ability to coordinate with business partners to conduct problem resolution for pending and in force business
Participate in ongoing and advanced training on Insurance
Engage in regular training or professional development activities
Support opportunities to internally cross-sell and grow the business as needed
Demonstrated passion for service and the financial markets with strong client-focus and the ability to provide a superior level of service
Able to use active listening skills to better understand the client’s needs and motivations; able to alter communication style to meet client needs and respond appropriately; able to use good judgment when responding, and respond to objectives successfully
High attention to detail in order to adhere to policies, procedures and guidelines
Ability to demonstrate work ethic with a high level of integrity
Established intermediate to advanced computer skills, preferably in a dual monitor environment, with the ability to utilize multiple applications at one time
Bachelor’s degree or equivalent industry experience preferred
Life & Health Insurance license (preferred)
At least 1 year work experience in banking, operations, client support, call center, hospitality, or retail (preferred)
Must be available to work mandatory overtime during peak call times and special projects when required

Customer Service Center Leader Resume Examples & Samples

50% Lead and provide direction to 10-12 Customer Operations Representatives (CORs), including people selection, training, development, technical direction, coaching and retention. Update and maintain training materials for this team. Ensure workforce management process is in place to level-set workload within Customer Operations Center. Work proactively to have an engaged team
25% Develop, monitor and report performance standards on Customer Service Center settlement statistics, service levels and customer satisfaction
15% Collaborate closely with the finance, sales and merchandising functions to ensure settlement processes are aligned, efficient and effective to best serve our customers. Work closely with the Sr. Customer Service Center Leader and US Customer Service Leader to actively participate in the planning and execution of the BU strategy and business plans
10% Work closely with the Regional Finance Leaders and Accounting Managers to ensure that appropriate controls are in place and monitored for settlement activities
Bachelors Degree with a minimum of four years professional experience in finance, customer operations or related roles
Minimum of two years in supervisory experience
Demonstrated ability to communicate effectively with internal/external customers
Proven influencing and conflict management skills
Demonstrated experience in financial budgeting, planning and fiduciary responsibility with proven commitment to internal control
Demonstrated strong organizational and prioritization skills
Demonstrated ability to work in a fast-paced environment
Proven strong decision making and strong problem solving skills
Demonstrated ability to improve work processes
Demonstrated commitment to safety
Demonstrated proficiency in MS Office, Word, Excel, PowerPoint & Outlook
Ability to travel up to 20%
Six or more years of customer operations supervisory or operations center experience
Experience in leading significant and complex change, creating or transforming work processes and/or teams
Knowledge of key I/T systems (Lynx, Agris, JDE)
Finance/budget experience
Experience and understanding of core business processes of the grain origination/ag producer services business
Understanding of complex derivatives/Cargill Risk Management products and impacts on grain contracts and settlements

Customer Service Center Administrator Resume Examples & Samples

85% Process business transactions timely and accurately. This position is accountable to ensure financial records are current, inventory is up to date and customer accounts are accurate. They are required to understand the nature of the transactions processed and the impact of transactions on to our retail customers
10% Working directly with the Customer Relations Team in the Canada Customer Service Center to successfully execute grain contracts or settlements and payments
5% Additional administrative support duties as required
Demonstrated commitment to providing high level of customer service
Demonstrated strong attention to detail, and processing accuracy
Demonstrated ability to process transactions timely against key metrics, benchmarks and service level agreements
Intermediate level of knowledge of Windows and Microsoft Office
Ability to work collaboratively within a highly flexible work team and environment

IT Customer Service Center Support Specialist Resume Examples & Samples

Performs general preventative maintenance, minor repairs or replacements of computer hardware
Identifies hardware, software and operator problems through applying basic skills in procedures, techniques, tools, materials and/or equipment appropriate to area of specialization
Resolves appropriate level end-user questions and problems, and escalates more complex issues to higher level of expertise within the support organization
Loads and verifies correct operation of software packages such as operating systems, word processing, presentation and spreadsheet programs
Participates and leads team projects that enhance the quality or efficiency of support offerings
Expands technical, management and administrative skills by participating in group rotations and training sessions (both internally and externally)
Applies mastery of skills in area of specialization, and viewed as an expert in given field by company
Provides guidance, mentoring, and technical assistance for both less experienced support personnel and users
Adapts procedures, techniques, tools, materials and/or equipment to meet special needs
Performs complex preventative maintenance, integration, repairs, or replacements of computer hardware
BS or equivalent experience. 2-Industry Certifications
Excellent communication & customer service skills
LI-KBS

Customer Service Center Overnight Specialist Resume Examples & Samples

Identify Customer needs, educate and sell customers on bank products, services and recommends solutions
Fulfills monetary and account maintenance transaction requests made via phone and internet
Assesses customer needs beyond the immediate reason for contact
Provides consistent quality customer service to internal and external customers that meet or exceed Santander's standards
Minimum 6 months customer service experience
Ability to educate customer on a service or product solution
Ability to make decisions and explain criteria and actions
Ability to set customer expectations and explain to customer what is being done to resolve an issue
Demonstrates ability to identify suspicious, red flag, high risk or fraudulent activity
Demonstrates high level of professionalism; actively attends meetings and conveys understanding of comments and questions of others; listens well in a group

Customer Service Center Resume Examples & Samples

Bachelors Degree preferred or equivalent work experience required
Minimum of 3-5 years experience in Customer Service Management required, preferably in a call center environment
Between 3 - 5 Years Specialized Knowledge Ability to build relationships, show respect , and instill trust with team members and customers
Ability to challenge the status quo, champion change and implement new initiatives, create positive energy in teams around the future, inspire the team to believe in themselves and what they are doing; follow the leader even in the face of challenges and define problem issues, identify causes, explore alternative solutions and choose the best course of action
Develop goals and consistently seek learning opportunities in order improve
Flexibility to changing roles and responsibilities
Able to lead and motivate others in meeting/exceeding goals
Builds high performing teams; provides team with the appropriate directions, empowerment, resources and training
Commitment to quality, ensuring completeness and accuracy of work
Ability to do things right the first time. Decisiveness - Ability to make well founded decisions in a timely manner, sometimes with incomplete information
Initiative and motivation to push ahead toward achieving a desired goal without suggestions or prompting by others. PC skills - Windows, Word, Excel
Professionalism - Project a positive image thru attention to personal appearance, language and professional behavior
Recognition - Recognizes and rewards the accomplishments of others
Santander Products and Services - Possess in-depth knowledge of products and services; demonstrate a general understanding of related systems and tools
Strong communication skills - Communicate Crisply & Candidly
Effective in internal & external communication. Communicate regularly w/ Cust Service Rep and management w/ clarity to keep the team informed & to get meaning across w/ max impact
Strong organization and time management skills; ability to manage multiple priorities
Strong supervisory skills - Management Focus and Discipline
Identifies and implements plans and holds others accountable
Take Ownership - Take pride in own work, be will assume responsibility for accomplishing objectives, be dependable and follow thru on commitments

Customer Service Center Resume Examples & Samples

BS Degree preferred; 5 years experience in operations/project management
Presentation and facilitating skills; strong background in PC related systems
At least 5 years specialized knowledge
Ability to analyze, systematically apply inductive and deductive reasoning, and interpret results, to build relationships, show respect and instill trust in team members and customers.,Ability to challenge the status quo, champion change and implement new initiatives.,Ability to foster collaboration and work in groups to contribute ideas for the achievement of common goals
Ability to make difficult decisions in face of tight deadlines, problem solve, break down issues to root causes, identify alternatives & choose the best course of action
Commitment to quality, ensuring completeness and accuracy of work, to do things right the first time
Excellent communication skills; ability to keep the team informed, convey messages with clarity and maximum impact
In-depth knowledge of bank's products and services; general understanding of related systems and tools.,Initiative and motivation to push ahead toward achieving a desired goal without suggestions or prompting by others
PC Literate - Windows, Word, Excel, Info Mapping
Professionalism - ability to convey a positive image thru attention to personal appearance, language and professional behavior
Strong organization, planning and time management skills; ability to manage multiple priorities

Customer Service Center Associate Resume Examples & Samples

Answers and makes calls, ensuring customers have the necessary information to make a booking
Redirecting calls where necessary
Accurately records customer details
Assist customers with general enquiries relating to the division
Makes booking and takes payment, ensuring customers are aware of the terms and conditions with full company compliance
Works as part of the call centre team, helping and assisting colleagues where necessary
Assists the Team Leader with special projects as required and any other reasonable activities
Maintains a lively positive attitude in the call centre, which is portrayed to the customer

Customer Service Center Coordinator Resume Examples & Samples

Researches and resolves Customer Support Center Tickets under the guidance of senior team members
Gathers all necessary information via on-line request form, telephone calls, facsimile, e-mail or in person
Escalates and communicates the problem to the appropriate IS staff
Documents the impact of the problem. Assigns a priority level and resolution target time
Adheres to UHS Service Level and Change Management Policies
Establishes and maintains regular communications with Acute Care and Corporate users regarding the description and disposition of user requests for assistance, requiring normal business courtesy and decorum, telephone etiquette, and the ability to ascertain the exact nature of the problem
May contact vendor personnel regarding issues and escalating problems related to their applications
Advanced knowledge of report generator applications, Email, Windows Operating systems and Microsoft applications such as Word, Excel, etc and applications and systems used in the Health care industry

Customer Service Center Director Resume Examples & Samples

Bachelor's degree in business administration or related field, or equivalent experience
Minimum of 5 years of high level administrative experience, including supervision
Ability to think conceptually, portray good analytical skills, and demonstrate assertiveness to manage the scope and diversity of the responsibilities
Experience with developing and managing budgets and strong accounting, data processing, and information technology skills
Must have ability to work in a fast-paced environment, set priorities, and work with a wide variety of individuals
Ability to improve and streamline processes, handle multiple administrative tasks, and provide guidance and resolve complex customer and personnel issues
Knowledge of and demonstrated technical skills working with applications/administrative functions, and programs
Hire, train, develop and lead a strong, capable team of professional administrative team members to deliver high quality service to members and participants
Work with Association staff to ensure improved processes, systems and procedures
Participate in continuing strategy development for the Customer Service Center and branch/camp administration
Manage Center operations and other administrative procedures to assure timeliness, accuracy, consistency and compliance with the Association, branch, government, and other recordkeeping and reporting requirements
Maintain and manage all confidential records to ensure secure environment of all information
Act as primary liaison for team members and all HR related functions at the Center

Customer Service Center Manager Resume Examples & Samples

You must have gained previous management experience within a Customer Service Centre industry and be able to demonstrate an understanding of relevant technologies and systems, including IVR and Avaya
You must have gained experience in short breaks booking and customer excellence, and working with an external supplier driving non sales and general information calls on line
Experience of budget management is also a prerequisite

Customer Service Center Coordinator Resume Examples & Samples

Effectively coordinates and schedules field technical service activities and resources to ensure customer expectations and commitments are met while delivering high quality service to assigned product lines
Provide support, information, prioritization and coordination of assignments for field service personal for emergency service dispatch and national account call handling. Serves as the main point of contact for all service customers to ensure expectations are being met
Ensure all service requests and dispatches are well documented, coordinated, prioritized and organized for review, or follow up action whenever necessary
Utilize, maintain and update all call handling and special services process documentation, and follows processes to maintain quality completion of all work
3-5 years experience in customer service call handling, dispatching and service response in a related or technical industry required
Self motivated with strong customer satisfaction and service focus, with good organizational, interpersonal and verbal and written communication skills
Knowledgeable in Microsoft Office, PC and business software systems (i.e. SAP), and telephone call handling, and ability to work during times of high call processing activity and time constraint demands
Technical school or Associates degree (2 year)
Experience with controls, HVAC, Fire Alarm and Security systems

Customer Service Center Specialist Resume Examples & Samples

5 years of call center or retail experience in a banking or customer service environment
Requires close attention to detail, excellent verbal communication along with interpersonal and client service skills
Must be able to troubleshoot and resolve customer concerns
Be able to work independently and efficiently in a fast paced environment with the ability to sit for prolonged periods of times
Be punctual, maintain a good attendance record and be able to work flexible hours and days

Customer Service Center Specialist Resume Examples & Samples

Some college preferred, high school graduate or equivalent required
Requires at least 1-2 years call center or retail experience in a banking and/or customer service environment
Must have strong PC, proficiency with Windows based applications and excellent math aptitude
Ability to work independently and efficiently in a fast paced environment
The candidate must be punctual, maintain a good attendance record, and able to work flexible hours and days

Customer Service Center Intern / Co-op Resume Examples & Samples

Currently enrolled in a post-secondary degree or diploma program
Ability to execute accurately and timely processing transactions against key metrics
Demonstrated initiative and decision-making abilities
Proven analytical and problem solving skills

Customer Service Center Specialist Resume Examples & Samples

Handles a wide variety of incoming calls to the Bank, channeling them to the proper department or personnel, if applicable
Responds to customer inquiries using the telephone, email, and written correspondence
Maintains the highest level of customer excellence by ensuring customer satisfaction and facilitating first-call resolution
Performs all required customer service and regulatory duties assigned to the position
Consistently supports and participates in programs as assigned
Prepares a variety of routine and special reports as required
Assists in training other Specialists when job duties change
Assists in special projects and tasks
Provides superior customer service with appropriate follow through to internal and external customers
Consistently reports to work on time; adheres to scheduled breaks; attends all meetings and training as required of the position
High school diploma or general education degree (GED) and one (1) year of bank branch operations experience, knowledge and training

Customer Service Center Representative Resume Examples & Samples

Must pass pre-employment skills testing
Must pass background and drug screening
Candidates with College degrees who do not have customer-related experience will be considered
The ability to speak multiple languages is a plus

Customer Service Center Manager Resume Examples & Samples

Overseeing the product distribution, storage, sales, and service activities of the location
Monitoring the performance of the location including financial performance and growth, customer growth and retention, customer satisfaction, and safety compliance
Managing the inventory, fixed assets, and receivables
Recruiting, training, and developing employees with a focus on safety
Bachelor’s degree (preferred) or equivalent work experience
At least 3 years of business and/or operational experience
Delivery, sales, and general management experience desired
Ability to provide strong leadership through coaching and mentoring with a focus on customer service and safety
Ability to motivate employees in a challenging and dynamic business environment

Customer Service Center Manager Resume Examples & Samples

Oversees and manages all external and internal customer service activities of Golden Harvest West Commercial Unit for all order management, order fulfillment and targeted Sub-territory go to market initiatives
Responsible for co-developing sales and service strategies with Commercial Unit Head and the Sub-territory sales leadership
Coordinates and delivers on Territory and Service Center processes by closely partnering with Commercial Unit Head district (or Sub-territory) leadership
Actively engages as part of the overall Customer & Sales Services Leadership Team to identify, develop and support group objectives and strategies
A broad knowledge of Syngenta’s product portfolio and of corresponding markets
The ability to recognize competitive activities in the marketplace and respond effectively to minimize impact
General sales, marketing and technical skills; knowledge of product lines; knowledge of customers and distribution channels; agronomic and seed marketing expertise
This position requires a Bachelor’s degree, preferably in Agriculture or Business
The candidate must demonstrate the following abilities: leadership, innovative thinking, and calculated risk-taking
The candidate must have experience in sales, marketing, distribution and customer relations
The candidate must have experience in leading individuals and multi-dimensional teams in support of multiple initiatives
Customer Focus – candidate must be dedicated to meeting the expectations and requirements of external customers and clients; obtain first-hand customer information and use it for improvements in products and services; act with customer in mind; establish and maintain effective relationships with customers to gain their trust and respect
Business Acumen – candidate must know how businesses work; be knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; know the competition; be aware of how strategies and tactics work in the marketplace
Resilience – candidate must be able to recover rapidly from adversity, change or misfortunate; must have the ability to bounce back from difficult situations; have the capacity to make realistic plans and take steps to carry them out; candidate must have a positive view of self and confidence in his/her strengths and abilities
Integrity and Trust – candidate must be widely trusted; seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; does not misrepresent him/herself for personal gain
Drive for Results – can be counted on to successfully exceed goals; is constantly and consistently one of the top performers; is very bottom-line oriented; steadfastly pushes self and others for results
The candidate must be team focused and exhibit a passion for continued success
Candidate must possess strong interpersonal and communications skills (written and verbal)
Candidate must have personal computing skills and adapt easily to new technology. Experience with SAP and SFDC preferred
Candidate must exhibit patience, discipline, time management skills and ability to teach
Set Direction

Customer Service Center Operations Analyst Resume Examples & Samples

Minimum of 5 years call center operations experience
Minimum of years experience in financial planning and report creation experience required
Statistics and Six sigma background preferred
Expert report troubleshooting skills
Solid project management skills/Six Sigma trained
Strategic and financial planning skills
Strong Windows, Word, Excel, Power Point, and Access skills
Strong analytical skills and understanding of report vehicles

IT Customer Service Center Internship Resume Examples & Samples

Taking calls from clients
Resolving incidents
Creating, updating, and maintaining the Remedy Knowledgebase
Executing SRC requests
Updating Remedy tickets
Prioritizing workload to meet departmental KPI’s and organizational SLA’s
Tutoring clients and teammates on standard PC applications
To qualify for internship, applicants must be currently enrolled full-time at a college or university pursuing a specific degree program. Internships are not available for students who have completed their college education or who will graduate prior to the conclusion of the internship
IT background or coursework in IT concepts
Familiarity with computer systems
Enrolled in a 2 or 4-year Computer Science Degree program or equivalent prior work experience
Strong written & verbal communications communication skills

Customer Service Center Rep Resume Examples & Samples

Handle a high volume of inbound/outbound calls with an emphasis on sales and customer service to our customers
Follow and work with a sales process to meet or exceed sales dials, sales contacts and sales goals
Utilize both outbound and inbound sales skills to engage, build rapport , and interact with existing customers and prospects
Enters orders into the AS400 system as a result of the sales call
1-3 years of experience in inbound/outbound sales
Completion of high school (or GED)
Excellent verbal communication skills are necessary in dealing with customers, account reps and managers. Ability to develop relationships with customers based on strong, interpersonal communication skills and trust
Good written communication skills to professionally communicate with customers, account reps and managers via email
Time management, organization, and follow-through skills. Ability to work independently
Ability to work under pressure of order deadlines and with constant interruptions
Ability to learn product, pricing and company policy information
Ability to deal with customers, managers and division staff in a professional, service oriented manner
Good listening skills required to understand customers requirement
Basic PC skills including ability to navigate in a website environment and proficiency in software applications (Word, Excel)
Ability to learn to operate in an AS400 computer system and navigate using multiple screens and through screen processes
Demonstrated record of consistently good attendance/punctuality
Experience in using a customer contact system such as Microsoft Dynamics or Sales Force
Printing industry background

Analyst, .T Customer Service Center Resume Examples & Samples

Maintain a current and expert level of knowledge of Information System technology as it relates to customer support services, including ITIL and IT Service Management, Delivery, Continuous Service Improvement, and a strong commitment to providing world-class customer service
Contribute to the efficiency and productivity of the department through continued education, IT courses, and/or self-study in the field of Information Technologies
Answer all IT Customer Service Center (CSC) requests for assistance, whether via phone, voice-mail, email, in-person, self-service, etc., in a timely, courteous and professional manner, making all reasonable efforts to provide issue resolution before assigning to other IT resources
Document detailed information on all user contacts using the CSC's service request/incident tracking system, including the nature of the reported issue/request, priority, troubleshooting steps taken, steps required for resolution, and/or assignment of unresolved issues to the appropriate IS Team or staff member(s), after verifying all user contact information
On a daily basis
Review all open service requests/incidents initiated by you
Establish contact with the person assigned to the task to determine current status
Work with the assignee and/or the user to fully resolve the request/issue
Close the associated incident/request/task ticket(s)
As appropriate, escalate any overdue unresolved issues to the appropriate IT Manager, the Manager of the IT CSC, and/or the Director of MIS User Services for customer follow-up and issue resolution
After approval from an appropriate IT Management representative, provide users with instructions for configuring remote access to CCHC network resources (i.e. Citrix, ActiveSynch connections, Remote Desktop, Bomgar, etc.)
Access confidential information only when necessary while assisting users with troubleshooting software or network problems. Treat all information with continued confidentiality
Remove and/or replace minor hardware components for users when technical support is unavailable
Assist users over the phone with setup of IT-related devices and audio-visual equipment
Schedule and track equipment loans (i.e. projectors and laptops) as needed
Resolve users' procedural issues and/or provide for their minor training needs using CCHC's PC remote control tools by connecting to the user's PC to view their actions and/or assume control of their PC to help step them through the problem resolution
Assist with maintaining data held within computer applications, such as confidential user, financial and clinical dictionaries
Set up and inactivate users according to directions provided by IT Management or other authorized requestor, such as HR
Attend departmental meetings as required
Serve on IT and/or hospital committees, task forces and teams, as directed
Assume other duties as directed
Associates Degree, preferably in a Healthcare IT-related field, OR
Minimum of two years of experience in a technical IT-related position requiring exceptional customer service skills, OR
One year of recent experience working at the IT Helpdesk in a Hospital/Healthcare environment

Customer Service Center Manager Resume Examples & Samples

Perform additional duties as assigned or required
3+ years previous experience in customer service management position
Experience in coaching, mentoring and fostering a positive work environment
Experience with recruiting, discipline management and termination process
Must have proven experience dealing with conflict management
Ability to acquire and maintain an in-depth knowledge of company operations, systems, contract guidelines and other required policies and procedures
Demonstrated ability to manage multiple priorities in a fast-paced environment
Ability to make sound business judgments
Excellent interpersonal skills and ability to work with and manage a variety of people
Strong leadership and analytical skills
Knowledge of Microsoft applications, including Word, Excel, Access, and PowerPoint
Ability to maintain high level of confidentiality

Customer Service Center Lead Resume Examples & Samples

Manage the service center and ensure SLA targets agreed on with the customer are being met
Track Metrics and provide monthly and weekly reports on these metrics
Produce Schedule to ensure coverage is maintained during supported hours
Provide Leadership to and mentor Service Center analysts
HS Education
10 Years of experience
Security plus CE
ITIL Foundation
*************** No Agencies Please *****************

Customer Service Center Supervisor Resume Examples & Samples

Thorough knowledge of building and safety codes and understanding of construction and maintenance work practices
Thorough knowledge of University policies, procedures, and regulations pertaining to the physical plant and emergency response conditions
Experience working in the maintenance or construction department of an institution of higher education
Ability to interpret and apply a wide variety of complex procedural and policy applications to students, the public, and other campus employees
Ability to learn independently to interpret and apply a wide variety of complex procedural and policy applications to students, the public, and other campus employees
Working knowledge of operational and fiscal analysis and techniques. Ability to perform business math, analyzes budgetary data, and makes accurate projections
Expertise in using office automation technology, software programs, and systems
Expertise on computerized word processing, spreadsheet, and data management programs, Internet interfaces, worldwide webs administration, and email programs
Expertise on English language grammar, spelling, punctuation, and syntax; thorough knowledge of office methods, procedures, and practices. Ability to typo 45 wpm or better with accuracy
Demonstrated experience working directly with Computerized Maintenance Management Systems (CMMS) in service delivery in a maintenance or construction environment

Customer Service Center Manager, Mena Resume Examples & Samples

Lead, coach and support a decentralized team of customer service specialists based in multiple locations
Be responsible for appraisal discussions and target setting for team members
Follow the team members’ performance
Have a proactive mindset to improve efficiency & harmonize the order-to-cash process in customer service
Ensure the correct order-to-cash processes are in place and applied in the daily work of the team
Cooperate & communicate daily with Sales, Market Service, Logistics, Production, Finance, and Business support
Participate and support customer service related projects and manage projects
Create and update instructions and documentations for order-to-cash processes
Monthly follow-up of stock & trading reports and multiple order to cash related reports when needed
Back up team
Bachelor, Master degree or equivalent experience
Experience in leading a team of specialists in customer service
Experience in customer services and sales administration processes & systems
Good communication skills in both spoken and written English & Finnish. Other languages are an advantage
Pro-active and customer focused attitude, ability to analyze situations and solve problems
Is able to motive and inspire the team towards targets & deadlines and follows through
Supports in day to day issues as well as having focus on the bigger picture
Is a team player with strong interpersonal skills
Communicates fluently and clearly
Is business driven, result oriented and with capability to expand thinking to end-to-end in supply chain
Has fast learning ability of processes, new systems and IT skills
Is capable to work in an international team
Sets priorities, meets deadlines and performs well under pressure

Customer Service Center Resume Examples & Samples

Demonstrated communication skills and experience in fast paced customer service & sales environment. Demonstrated interpersonal skills, ability to learn and adjust to a changing environment, proven ability to work and navigate multiple systems
Between 2 - 3 years experience in customer service
Ability to adjust to a changing environment
Ability to educate customer on a service or product solution, empathize with a customer and take ownership of an issue, to follow up on customer issue and commitments
Ability to listen and interpret customer communication to identify needs, make decisions and explain criteria and actions, to present information or solution in clear concise terms
Ability to set personal goals and manage time effectively
Bi-lingual specialty skill (Spanish and English)

Customer Service Center Resume Examples & Samples

Degree preferred or equivalent work experience required
Minimum of 3-6 years experience in Customer Service Management required, preferably in a call center environment
Ability to analyze, apply a combination of inductive and deductive reasoning and interpret results
Build relationships and trust, show respect and instill trust with team members and customers
Challenge the status quo, champion change and implement new initiatives
Create positive energy in teams around the future, inspire the team to believe in themselves and what they are doing; follow the leader even in the face of challenges
Effectively coach and develop team members to achieve their full potential
Foster collaboration among team members, show ease of working in groups to contribute ideas for the achievement of common goals
Lead and motivate others in meeting/exceeding goals, build high performing teams; provide team with the appropriate directions, empowerment, resources and training
Ability to do things right the first time
Make well founded decisions in a timely manner, sometimes with incomplete information.,Initiative and motivation to push ahead toward achieving a desired goal without suggestions or prompting by others
Set personal development goals and consistently looking for learning opportunities in order to get better
Demonstrate flexibility and openness to new ideas and to change
Flexible to changing roles and responsibilities
Maintain an organized approach to work and manage multiple priorities
PC Literate - Windows, Word, Excel,Planning
Develop realistic plans that are detail and clear around how to meet a goal
Organize people and tasks, and action step to achieve the goal, have contingency plans to achieve the goal
Problem Solving -Fully define the issue & understand the problem or situation, break down issue in parts to identify root causes
Look at problems from different points of view
Identify alternatives & choose the best course of action with the info avail
Project a positive image thru attention to personal appearance, language and professional behavior
Recognizes and rewards the accomplishments of others
Possess in-depth knowledge of products and services; demonstrate a general understanding of related systems and tools
Communicate Crisply and Candidly
Communicate regularly with Customer Service Reps and management with clarity to keep the team informed and to get meaning across with max impact
Take pride in own work, will assume responsibility for accomplishing objectives, be dependable and follow thru on commitments

Customer Service Center Lead Resume Examples & Samples

Oversee the help desk and desktop technicians and ensure that end users are receiving the appropriate assistance
Manage the processing of incoming calls to the help desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues
Manage all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of all support functions
Establish and enforce help desk service levels agreements (SLA) to establish problem resolution expectations and timeframes
Analyze performance of help desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems
Monitor and test fixes to ensure problems have been adequately resolved
Coordinate hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications as necessary
Track and analyze trends in help desk requests and generate statistical reports
Assess need for system reconfigurations (minor or significant) based on request trends and make recommendations to management team
Identify, recommend, develop, and implement help sheets, user guides, FAQ lists, and training programs to increase end user computer literacy and self-sufficiency
Oversee the development, implementation, and administration of help desk staff training procedures and policies
Conduct research on emerging products, services, protocols, and standards in support of the help desk
10+ years experience including at least 5 years experience as a technician providing service desk or desktop engineering support
Bachelor’s degree in a related field desired
Experience managing a team of at least 20 in support of IT Service Desk, Desktop Engineering, and Unified Communications requirements
Experience supporting VIPs and Senior Government Executives customers with information technology requirements
Experience managing remote teams and supporting remote users
Experience as a technician performing operating and performing advanced configurations with System Center Configuration Manager (SCCM) is desired
Experience implementing process improvements or automations within an IT Service Desk, Desktop Engineering, or Unified Communications environment is desired
Must have extensive experience with desktop and server hardware and operating systems
Experience managing help desk/service desk operations at the tier 1 and 2 levels
Experience with application support for MS Office, COTS, and proprietary applications
Familiar with diagnostic utilities
Demonstrated progressive experience in the management of a technical support team
Must have solid relationship management and performance management skills
Able to motivate and direct staff members and subordinates
Exceptional written and oral communication skills
Able to effectively prioritize and execute tasks in a high-pressure environment
Must be a US Citizen and hold an active Top Secret clearance with SCI eligibility
Minimum of one year of experience (in the past three years) managing a team of 20 or more personnel performing IT Service Desk, Desktop Engineering, and Unified Communications requirements
Minimum of five years of experience as a technician performing IT Service Desk or Desktop Engineering requirements
Experience supporting VIP and Senior Government Executive customers with information technology requirements
Experience managing remote teams and supporting remote users across geographically dispersed locations (at least five or more locations)
Experience as a technician performing advanced configurations with System Center Configuration Manager
Experience implementing process improvements or automations within an IT service desk, desktop engineering, or unified communications environment