Customer Service Representative Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer service representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

M Swift

Misael

Swift

7475 Casper Manors

Phoenix

+1 (555) 689 2882

7475 Casper Manors

Phoenix

Phone

p +1 (555) 689 2882

Experience Experience

New York, NY

Customer Service Representative

New York, NY

Ward Inc

New York, NY

Customer Service Representative

Provides information regarding Magellan's in-network and out-of-network reimbursement rates and states multiple networks to providers
Work closely with Sales Managers and Account Managers at the station to provide complete customer service to all Telemundo clients
Provide assistance to the Manager, Retail Banking in developing and maintaining the branch’s deposit portfolio
Work Life balance (keep the culture) - create the work environment we want to work in
Assists with Property Management tasks such as checking tenants in, assisting with preparing properties for check-in, etc
Performs other duties assigned by the Assistant Manager and Store Manager
Little instruction is provided by management on routine work, and general instructions are provided on new projects and assignments

Los Angeles, CA

Associate Customer Service Representative

Los Angeles, CA

Auer, Wisozk and Trantow

Los Angeles, CA

Associate Customer Service Representative

Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets
Assists sales account managers/ customers by determining order status and working to resolve product-related problems and questions
5% - Training Assistance – Assist with new hire (side by side) training
Provide strong customer service and assistance on escalated calls
Manage day to day customer orders and issue resolution through Customer Service work processes and systems
Stays updated on and properly executes upon new workflows and processes
Develop rates and/or provide quotes for the movement of freight. Research and negotiate carrier rates

present

Boston, MA

Lead Customer Service Representative

Boston, MA

Ortiz and Sons

present

Boston, MA

Lead Customer Service Representative

present

Hiring and training, planning and directing workload, monitoring group performance, and appraising individual performance
Support the Managers and provide feedback on agent performance
May provide feedback for development of training program or training program updates
Analyzing core metrics including quote turnaround time, repair turnaround time, spares lead time, quote win rate, and market intelligence to make recommendations and ensure market growth and customer satisfaction
Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
Takes customer orders, giving pricing information, performs consultative selling to customers, and and recommends FedEx Office products and services tracks and logs all production jobs
High First-Contact Resolution - through the effective analysis of the request, use of personal knowledge and adhering to Standard Operating Procedures or scripting

Education Education

Bachelor’s Degree in Accuracy

Howard University

Bachelor’s Degree in Accuracy

Skills Skills

Ability to learn and have in-depth knowledge of various Sears management and sales reporting systems quickly; Strong product knowledge
Strong knowledge of customer service processes including handling complaints, inventory or product availability, service issues and Accounts Receivable
Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
Basic knowledge of CPT, ICD-9, ASA codes; basic knowledge of insurance processing and general laws related to all payers
Ability to quickly learn and retain new program information and apply knowledge to enhance quality of call responses
Ability to learn quickly and retain new program information and apply knowledge to enhance quality of call interactions
Industry Knowledge - Ability to develop basic payments industry knowledge
Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to it's customers
Excellent customer service skills and the profound ability to be customer centric
Able to demonstrate strong Customer service skills and able to deal with all levels of stakeholders

Create a Resume in Minutes

15 Customer Service Representative resume templates

Read our complete resume writing guides

HBO Customer Service Representative Resume Examples & Samples

Provide outstanding customer service by supporting customers in their use of a range of media devices including computers, game consoles, connected TV devices, tablets and smartphones
Diagnose and determine the nature of the consumer’s issue using available information
Solicit additional information from consumers to help diagnose and solve their issue
Respond to the majority of email using the knowledgebase that has been compiled over time to answer the many common customer questions
Escalate new issues to the technical team- familiarity with ticketing systems desirable
Maintain status of issues and report to department management

Customer Service Representative Resume Examples & Samples

Excellent communication and interpersonal skills required
Demonstrates a working knowledge of relevant computer software applications (e.g. Microsoft Word, Outlook, Excel, and Power Point ) and basic typing keyboard abilities
Experience in managing multiple tasks and transactions simultaneously while prioritizing work and demonstrating good organization skills
Ability to understand and follow instructions/directions
NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a

Customer Service Representative Resume Examples & Samples

Manage all incoming customer calls to the OneMain Financial Application Center. Interact with prospective customers who call the Application Center upon having received a direct mail correspondence advertising the products and services available at OneMain Financial
Provide customers with information on the features and benefits of lending products and answer all questions customers may have
Manage the loan application process over the phone with the customer by completing a loan application and reviewing credit worthiness
Refer qualified customers to their local branch office to complete the loan process
Training will be provided to gain consumer lending knowledge to follow company policies and procedures, state and federal regulations and credit review
Excellent communication and customer relationship skills
Knowledge of Microsoft Word, Outlook, Excel, Power Point
Willingness to work flexible hours which includes evening and Saturday hours. To support our customers in all time zones, we offer various work shifts / work schedules. Some later evening work schedules may include a shift differential
Ability to work in fast paced, high volume call center environment
Ability to perform individually as well as contribute positively to the Team environment
Bilingual English and Spanish is a plus
NOTE** The information listed within this Description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted a comprehensive account of all of the responsibilities and/or minimum qualification required of an employee assigned to this position. Job grade and job level may vary based on work experience and qualifications

Customer Service Representative Resume Examples & Samples

Excellent telephone etiquette
Excellent typing and 10 key skills
Working knowledge of HarperCollins ChristianPublishing products, as well as that of competitors
Experience with JD Edwards Enterprise One preferred
Bilingual (applies to International/Vida/Grupo only)

Customer Service Representative Resume Examples & Samples

High school diploma or equivalent work experience
Good knowledge and understanding of the business unit’s key products, services, processes and controls
Basic knowledge of departmental systems and applications
Good investigative skills
Good prioritization skills
Good organization skills
Good oral, written and listening communication skills, with ability to explain procedures and/or legal requirements clearly and concisely

Technical Customer Service Representative Resume Examples & Samples

Handles customer calls and troubleshoots technical issues in a professional, efficient, and effective manner. Provides information needed to make a purchasing decision regarding their account including: promotion of current sales programs and initiatives; EZ-Pay payment options; increases in frequency of delivery; and Vacation Options such as NIE donations or Vac Paks
Accurately enter subscriber data into GICS, updating information as necessary (i.e. address changes; email addresses; subscription payments; complaints; starts; stops; vacation requests)
Maintain a thorough understanding of the products and services supported by the GCSC
Follow-up with subscribers to ensure resolution of concern or request. This may include communication via phone, email, or other means and is done in a timely and professional manner
Maintain schedule adherence and be able to react to change productively and handle other essential tasks as assigned

Customer Service Representative Resume Examples & Samples

Respond to customers in a professional and positive manner
Maintain a positive work atmosphere, act and behave in a manner that promotes a positive experience for customers, clients, co-workers and management
Promotes, sells, and upsells current customers on upgraded products
Enters subscriber data into the system, updating information as necessary (i.e. address changes, email addresses, subscription payments, complaints, starts, stops, vacation requests)
Maintains a thorough understanding of supported products and services
Other essential tasks as assigned

Customer Service Representative Resume Examples & Samples

Solid knowledge of Cash Equity trade flows and Sales Support processes
Management and processing of post execution trade allocations on instruction from CSSEL clients (Electronic and Manual) on trade date
Monitoring and clearance of all exception processing queues daily
Clear understanding of escalation process
Manual Non-economic Cancel & Corrects in Front Office systems
Evidence of process improvements through root cause analysis to achieve higher straight through processing rates

Customer Service Representative Maternity Leave Cover Resume Examples & Samples

Processing and delivery management of post execution trade confirmations to CSSEL clients
Query investigation and resolution of all post execution trade discrepancies relating to CSSEL clients allocation and confirmations
Liaising with internal clients (Global Equity Middle Office, Clearing & Settlement, Regional Offices, Client Relationship Management, Front Office (Salespeople/Traders/COO) and external clients (Global institutional clients, vendors)
New fund/sub account opening of existing CSSEL clients, as part of the trade allocation and confirmation process
Delivery of exceptional client service to internal and external clients
Strong team player who collaborates with colleagues and demonstrates flexibility and adaptability
Is risk aware, anticipates risks and helps to build better and more effective tools and processes to mitigate them

Customer Service Representative Resume Examples & Samples

Working in our call centre, handling all store and E-Commerce customer communications: inquiries, concerns, complaints, escalations, comments
Increasing brand loyalty by providing effective solutions to resolve unsatisfactory service issues in accordance with established policies and procedures
Offering exceptional first level technical and general support to our stores in order for them to provide a world class shopping experience to our customers
Documenting, tracking and following through on all Customer Service calls
Providing customer service support to internal sales team and Head Office employees
Support ecommerce sales with effective communication to our customers as it relates to the product, promotions, returns and exchanges policies
Identifying opportunities for improvement within our current Customer Service practices and systems. Identifying opportunities to increase brand loyalty
Participating in special projects as required
College degree (DEC, Technical diploma, Community college diploma)
1 to 2 years of experience in a Call Centre role in a Call Centre environment
Available to work different shifts such as days, evenings, weekends and holidays (Call Center Hours of Operation are Monday to Friday, from 7 a.m. to 10:00 p.m., and Saturday and Sunday, from 8:00 a.m. to 8:00 p.m.)
Retail and/or Sales experience would be an asset
Experience with E-Commerce customer service would be an asset
Strong computer skills including knowledge of Windows and Excel, Internet
Highly customer service oriented, enjoy handling and resolving situations
Perfectly Bilingual (French and English) written and spoken
Excellent verbal communication and writing abilities
Detail-oriented, organized, a strong team player, flexible and able to multi-task
Ability to explain a situation and to give advice. Approach centered on empathy is required and the ability to summarize and vulgarize information
Shift work

Customer Service Representative Resume Examples & Samples

Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it's a good idea to have this ready
Online Assessments (60mins): We'll then ask you to complete three online assessments. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles but they'll also provide you with some insight into what our roles entail
Interview: If you are successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred one online

Customer Service Representative Resume Examples & Samples

Provide External and Internal Customers with the assistance needed to resolve, troubleshoot or escalate Service Requests
Ensure timely communication of customer service related issues and provide recommendations to front end communications and/or policies and procedures
Responsible for ensuring orders get released in a timely manner and escalations are prioritized
Handles daily support and analysis vendor queue activity
Provide system recommendations to improve processes
Assist in guiding the vendor with complex customer service issues or investigation of account related activity
Interface with other departments as needed to facilitate the timely resolution of Service Requests, Incidents and Problem Reports
Distribute regular reporting of customer service activity and highlight weekly/monthly changes
Back up external customer service team when needed
Correspond with Area Regional Sales Managers/District Sales Managers, Warehouse, Vendornet, Ecommerce, Web and merchant teams to resolve customer situations
1-2 years college and or equivalent work experience
Must work well independently
Must communicate well with customers and internal teams
Must have the ability to articulate issues and provide customer service feedback upline
Must have strong follow-through skills and be a team player
Must have strong written and verbal communication skills
Must be profecient in telephony applications such as Oracle, Avaya, Transera; experience working in a CRM based application such as Right Now, Zendesk or Parature; must be familiar with order entry based systems and ship from store (such as Ecometry and Vendornet respectively)

Customer Service Representative Resume Examples & Samples

Answering inbound telephone calls and providing excellent customer support
Responding to customer questions and comments via phone, email, and live chat with speed and professionalism
1+ years in customer service, help desk or call center experience in a retail environment
Working knowledge of website navigation

Customer Service Representative Resume Examples & Samples

Communicate with customers regarding merchandise availability
Ability to work independently with little supervision
Ability to travel in order to visit accounts and attend tradeshows

Customer Service Representative Call Center Resume Examples & Samples

Meet and achieve department standards for phone availability, logged in times, the quantity of calls taken, call on hold times, and processing annuity transfers and exchanges
Answer incoming telephone inquiries from customers or their representatives
Process and document all transactions processed
Send service forms to customers or agents
Provide information to other departments as needed for follow up or additional assistance, reports death claims to Contract Administration unit
Make outgoing calls to other financial services companies regarding the status of pending 1035 transfers and exchanges
Assist with routine tasks related to maintaining contract information, such as address and/or beneficiary changes
Associate or Bachelor degree in Business or equivalent training or experience
Prior life insurance or annuity products administration preferred
One to two years experience in a high functioning call center environment preferred
Excellent oral, written and listening skills, and ability to clearly articulate complex information to others
Exceptional phone skills and professional demeanor and language skills
Organized, detail oriented and able to multi-task
Aptitude for math and understanding of income tax applications
Demonstrated ability to solve problems and issues of all types in order to resolve inquiries and meet customers' needs
Advanced working knowledge of basic office and PC applications, including MS Word and Excel
Professional designations such as LOMA’s Associate Life Management Institute (ALMI), Associate Customer Service (ACS), Associate Annuity Products and Administration (AAPA) are extremely helpful and encouraged
Reliable and have dependable attendance
Able to multi-task and continue to execute under pressure
Proactive and solutions-oriented; internally driven and self motivated
Learning agile, able to adapt quickly and appropriately in accordance with the constant evolution of the company and industry
Collaborative, energized by the open exchange of ideas

Customer Service Representative Resume Examples & Samples

Maximize support for Relationship Managers and Analysts in credit administrative matters
Actively contribute to sales results by identifying potential sales opportunities when interfacing with customers and when performing internal duties
Assist in building new relationships and deepening existing customer relationships
Cross-sell products and services to existing and new customers to maximize revenue/profit and retention of relationships
Actively use CARMA
Actively refer to other business partners both within Business Banking and across TDBFG and respond effectively to reciprocal referrals
Facilitate investment requests between customers and DirecTrade where required
Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists
Obtain/compile all the supporting documentation that the Analyst requires for writing credits; prepare follow-up and default letters; follow-up on
Partner with administrative support groups such as the Credit Administration Services to facilitate their functions such as inputting credits, making payments, issuing Lines of Credit, etc

Email / Chat Customer Service Representative Resume Examples & Samples

High School diploma or equivalent, some college preferred
6 months of call cetner or customer service experience a plus
Ability to type 35 or more WPM
Experience working in fast paced environment
Ability to work felxible schedule, including weekends and holidays. Must be dependable and consistently punctual for all scheduled shifts

Customer Service Representative Resume Examples & Samples

Develop and maintain positive relationships with account personnel and internal partners such as sales representatives and co-workers in the customer service department to grow specific soccer and TEAM account business and ensure adidas Group policies and programs are administered correctly
Respond in a timely and efficient manner to all incoming inquiries and correspondence
Accurately process orders for stock, sublimation, and custom product received via phone, fax or email
Verify orders for accuracy
Maintain account profiles and provide replacement product options on cancelled orders

Customer Service Representative Resume Examples & Samples

Place orders, provide price, availability and provide solutions to customers
Lead customer to specific product information for course work. Primary contact with customers is via phone or e-mail
Work on special projects as assigned
Ability to listen to customer
Ability to remain composed during difficult interactions with customers
Ability to follow directions
Ability to understand the computer and work with a keyboard and mouse
Make a judgment and decision on how to resolve issues
Remain professional with the customer
Excellent communication skills - written and oral
1-2 years previous customer/order services experience

Customer Service Representative Resume Examples & Samples

Support the Sales Operation Manager with data, information, mapping and documentation necessary to support specific Wholesale Projects
Develop action plans with senior management to in order to optimize the Projects success key factors
Monitor progress on timely and effective implementation of Projects
To track performance based on standard reports by Sales Department, run exceptional analysis, show need for action
To ensure standard report usage by Sales Department
Ensure strong communication lines/permanent information flow between areas with excellent communication skills with all levels of org
Being committed to continuous improvement
Support special projects & participate in project teams on demand
Capability to suggest and defend solutions in difficult situations but always acting as a

International Customer Service Representative Resume Examples & Samples

Accommodate customer requests by entering at once orders via telephone, fax and email
Process daily incoming customer requests for Returns, shortages, proof of delivery and order changes
Assist credit department with claims approvals/denials to help maintain a lower chargeback figure Expedite catalogs, samples, information and promotional items via Fed Ex to customers/sales reps
Prefer bachelor's degree in Business or two to five years proven success in customer service, sales or account management
Strong PC skills, including experience using MS Office, MS Outlook, Full Circle and Internet
Demonstrated ability to manage multiple projects

Customer Service Representative Resume Examples & Samples

Must have weekend availability
Must be available to work up to 8:00 p.m. on weekdays
Availability to work O.T. if needed

Customer Service Representative Resume Examples & Samples

1-3 years experience in customer service with an excellent performance and attendance record
Banking or credit card experiences a strong plus
Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
Extremely customer-focused; positive, professional attitude
Intelligent, self-motivated, quick learner
Pays strict attention to detail, understands importance of accuracy and responsiveness
Strong PC and internet skills
Very good organization and work prioritization skills

Customer Service Representative Resume Examples & Samples

Deliver an ultimate experience by providing professional, attentive and accurate Creditor services to our customers
Respond to customers by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
Take ownership of customer problems at first point of contact, applying the four essentials of Customer Care
You will demonstrate the four essentials of customer / colleague care at all times and ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
Opportunity spotting to meet sales targets and retention strategies
Contribute to meeting team plans and related activities
Ensure that personal goals are achieved
Provide Knowledgeable, accurate information on Creditor products and services
Process applicable paperwork for clients, ensuring accuracy and completeness of information
Customer contact responsibilities which consists of both internal and external customers
Apply a continuous improvement approach to meeting internal and external customer care levels
Meet monthly sales and retention goals
Strong verbal and written communication skills are essential
Ability to demonstrate empathy
Solid multi-tasking ability with above average keyboarding and internet / computer navigation skills for searching on-line client data and product information while simultaneously conversing with client
Minimum High School Diploma (Post Secondary Education Preferred)

Customer Service Representative Resume Examples & Samples

Review all customer orders, including EDI transmissions, to ensure necessary information needed is provided. Must check size scale, inventory, pricing/discounts, art issues and confirm order has accurate ship/cancel dates. Works directly with sales rep to rectify any problems that are encountered
Keep all of their assigned orders in a shippable status. Must work Problem Order Status Log (see attached procedure) each week. This will identify art issues, stock issues or scheduling problems that would prohibit the shipping of an order on time. Works directly with the sales rep to get problems resolved and get order into a shippable status
Problem solving to satisfy customers and SLD. This would include identifying batching opportunities, stock issues, and suggesting alternative colors/styles to fill an order. Work with internal personnel to solve issues originated by our customers and provide customer satisfaction that is acceptable for both parties
Assisting sales reps and customers. This would include, but not be limited to, expediting orders, confirming the status of an order, sending necessary supplies to a sales rep and assisting sales reps when they are traveling
Work with production facility to get orders shipped in a timely fashion. They are the voice of the customer in our building. They must answer questions in a timely manner in order to get shipments out on time and accurate
Extensive phone (see attached procedure) and email work. 90% of communication is done via phone or email. Must be extremely professional and able to handle stressful situations while remaining calm
Taking orders over the phone from dealers and sales reps. They must work with the customer to ensure they are placing an order for the correct merchandise and at the same discount level that is authorized
Work with credit department to rework customer orders to get in line with their credit limit
Helps research chargeback issues that are related to their assigned accounts. Supplies any support documentation that would help Group Athletica deny a potential chargeback issued by our customers
Research and issuing of return authorization requests for customers in their assigned territory. Goal is to process and reply to customer in less than 72 hours
Must be able to handle a high level of stress while remaining level headed and able to solve the issues at hand. Must be able to address questions concerns from their customers/sales reps while also being the point of contact for any Distribution questions or issues
Must work daily reports received each day to resolve issues that could prohibit the order from shipping on time
Must manage all aspects of their assigned dealers and sales reps
Professional phone manner/Customer Service is the voice of the company
Problem solving skills a must

O&t-international Customer Service Representative Resume Examples & Samples

Sense of ownership and the ability to work through issues to ensure customer satisfaction is a priority
Previous branch support / account opening experience desirable
Mature, well organized and detail oriented
Candidate should be prepared to work 9-hour shift (between 7am to 11pm) and public holidays as required
Tertiary education with at least 2 – 3 years experience in a service-related field

Customer Service Representative Resume Examples & Samples

Communicate with DSW customers and stores to provide assistance with product inquiries, sales, rewards information, customer service questions, order status inquiries via phone, online, and click-to-chat
Must possess our customer service behaviors of passionate, friendly, helpful and real
Ability to provide exemplary customer service on a consistent basis
Excellent communication/interpersonal skills both verbal and written (writing sample may be required)
Ability to quickly adapt to change
High School Diploma or equivalency required

P/T Customer Service Representative Resume Examples & Samples

Answer calls on the five consumer 800 lines. Resolve all issues associated with those calls, making certain that consumers are serviced properly and efficiently
Answer calls from over 830 company owned stores and returns store messages. Resolve all issues associated with those calls
Answer consumer emails for the five retail divisions. Resolve all issues associated with those emails, making certain that consumers are serviced properly and efficiently
Answer consumer correspondence received by regular mail
Make split second decisions to resolve customer and store requests
Strong computer skills with Windows background including Excel and Word
Must have the ability to stay calm and comfort irate customers

Customer Service Representative Resume Examples & Samples

Acts as a trusted advisor and consultant to clients on all modules of ADP's Payroll, Time and Attendance and HR solutions; investigates and professionally troubleshoots software application issues while simultaneously navigating through the on-line application
Professionally assist clients while simultaneously navigating through various on-line applications
Ability to discover the client’s needs through the use of effective probing technique
Creates accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledge base. Identifies, recommends, or refers any issues or opportunities which arise from client queries, to the appropriate internal ADP Business Unit
Manage assigned projects through clear and concise follow up while accurately implementing the required changes
Balance multiple client commitments against new requests in a fast paced, dynamic, and fun environment
Strong technical skills/savvy with the ability to systematically instruct clients on the use of ADP products and systems
Ability to work independently while demonstrating resourcefulness in the use of available tools and support resources
ProactiveIy identifies process gaps and work towards continuous improvement
Minimum 2 years' experience in customer service or payroll related role
Technically savvy with the ability to systematically instruct clients on the use of ADP products and systems Proficient with all MS Office programs

Customer Service Representative Resume Examples & Samples

Answer and assume full responsibility and ownership of incoming client calls, e-mails, or projects, while ensuring complete customer satisfaction
Uncover client needs through the use of effective probing techniques, active listening, and communication skills
Accurately implement changes to company set-up with attention to detail
Provide clear and concise follow-up throughout the duration of a project -Fast-paced, dynamic, and fun environment
Identify, recommend, or refer any issues or opportunities which arise from client queries, to the appropriate internal ADP Team
Commitment towards continuous improvement and a proactive approach towards personal development
Minimum 2 years experience in customer service or payroll related role
Proficient MS Office and strong key-boarding skills
Aptitude with using computerized and/or web-based products/services

Customer Service Representative Resume Examples & Samples

Address customer needs and requests with a positive and can-do attitude
Handle complex customer complaints and questions regarding product quality, delivery, billing, and refund policies
Use judgment to find creative solutions to resolve customer issues that fall outside the normal guidelines
Ability to accept increased decision making authority in creating solutions for customers
Meet Key Performance Indicator expectations (average speed of answer, handle time, first contact resolution)
Expected to maintain targeted Q/A scores to stay in good standing
Perform other duties/projects assigned from time to time
Proficient in Microsoft Office programs
Proven ability to maintain high quality calls
Demonstrated excellence in customer issue resolution across all contact channels (e-mail and phone)
Ability to close customer issues quickly and expediently
Ability to establish a rapport with customers to facilitate the likelihood of retention
Superior active listening skills; asking clarifying questions to be sure the correct message is understood
Strong verbal and written communication skills – exceptionally friendly and conversational
Proficiency with multi-tasking, prioritizing, and managing time effectively
Ability to sit for long periods of time using a computer to enter and process customer information
Ability to answer large volumes of incoming e-mails and phone calls working reliably and autonomously

Customer Service Representative Resume Examples & Samples

Answer and process incoming calls, emails and correspondence from zSRs, Knowledge Specialist and customers in a supportive, empowering and innovative manner, meeting all Service Level Agreement (SLA) expectations
Handle complex customer issues and questions regarding product quality, delivery, billing, and refund processes, acting as a liaison to other departments as necessary
Handle escalated customer issues in real time through engagement, great judgment and creative resolutions while accepting increased demand in decision making authority
Document and communicate on root cause contact drivers through research, escalation and follow up
Monitor complaint boards by addressing customer issues and/or direct customers to CS for issue resolution
Refers appropriate escalations to leadership as necessary when additional assistance is required for resolution
Perform other duties/projects as assigned
Proficient in role as zSR and demonstrates ability to act as a role model and subject matter expert on systems, processes, policies and procedures
Proficient in internal systems, including all Microsoft systems
Demonstrated excellence in customer issue resolution via phone and email
Ability to establish a relationship with zSRs and customers to create magical service recovery and customer retention
Superior active listening skills; confidently clarifying questions to be sure the correct message is understood

Customer Service Representative Resume Examples & Samples

Applies developed skills and procedural knowledge within assigned customer or work area
Performs customer service, allocation, traffic, routing, housekeeping and safety functions per established company standards and practices, such as but not limited to: Processing and inputting all customer orders into WMS and running reports to check for product availability
Traces orders as required and notifies customers of any activities concerning their orders
Requests routing for apparel retailers, i.e. Kohl’s, Wal-Mart, Target, Kmart, JC Penny’s etc., via their website links and updates WMS with appropriate information for driver pickups
Prepares and closes Bills of Lading for each day's shipments
Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc., in a timely, courteous and efficient manner
Performs data entry in the Warehouse Management System (WMS)
Collaborates with team members in support of process improvements, avoiding service failures, and cost reductions
Communicates daily with team members and management about operations support procedures
4 or more years of operations support / customer service experience in a 3rd Party Logistics Distribution Center
Experience with shipping compliance for apparel retailers such as Kohl’s, Wal-Mart, Target, Sam’s Club required
Knowledge of EDI, billing, scheduling, routing, warehouse management systems (WMS) and warehouse operations support processes is required
Knowledge of retail labeling standards (UCC 128 / shipping labels)
Must be able to work independently and as a team, as assigned
Able to maintain a positive, professional and constructive tone with team members, management and brand and retail customers
Proficiency with Microsoft Office, particularly Excel and Word
Bilingual English and Spanish is a plus, but not required

Customer Service Representative Resume Examples & Samples

3+ years of Customer Services experience
Microsoft Office/Suite proficient (Word, Excel, Outlook, etc.)
Working knowledge of SAP

Customer Service Representative Resume Examples & Samples

Bachelor's degree or equivalent work experience
Minimum of one (1) year of experience
Highly proficient in Microsoft Office products
Excellent organizational, time management, and communication skills
Ability to act as a team player and be flexible to respond to changing needs
Ability to work with the utmost integrity, keeping proprietary information safeguarded

Customer Service Representative Resume Examples & Samples

2+ years of previous experience with Order Entry system and working with Distribution Centers regarding shipments
Microsoft Office/Suite proficient (Word, Excel, etc.)
Previous experience in the Health Care / Pharmaceutical industry

Customer Service Representative Resume Examples & Samples

Minimum 3 years in fast-paced inbound and outbound call center environment
Superior data entry and customer service skills
Experience in customer service, particularly in a claims/call center environment
Proven track record of exceeding customer service expectations and delivering an outstanding client experience
Strong knowledge of MS Office Suite (Excel, Word, Outlook)
Extremely flexible and able to adapt quickly to changing priorities
Excellent listening skills and the ability to work independently and with a team

Customer Service Representative Resume Examples & Samples

Heavy phone coverage
Order taking
Assisting customers with availability
P.O. updates and order status
Issuing credits on lost, defective, or damaged items
2+ years' customer service experience
Strong communication skills via phone and email
Ability to quickly learn about new and old products as well as using catalogs and internet for references
Experience in the lighting industry

Customer Service Representative Resume Examples & Samples

Data entry skills and experience
Basic accounting and Excel skills
Minimum of 2 years of customer service experience
Knowledge of all customer service areas, with special emphasis on handling customer calls and order processing
Able to accurately and efficiently process customer orders
Able to interact well with Customer Service Manager, Finance Dept., Supply Chain and other departments within the company
Knowledge of PRMS, AERS

Customer Service Representative Resume Examples & Samples

Handling inbound telephone inquiries from customers, attending to online customer support chats, and answering emails from customers
Providing thorough customer service to resolve all issues/complaints to ensure complete customer satisfaction
Providing professional and friendly service while meeting daily productivity goals
Documenting all conversations and actions taken appropriately through the use of computer-based notes
Minimum of 1 year of clerical/telephone experience
Basic computer skills along with proficiency using Microsoft Office applications
Strong attention to detail and follow-up skills
Ability to work in a team environment and balance telephone work with production work $
Bilingual (English and Spanish) abilities

Customer Service Representative Resume Examples & Samples

Providing daily support to the project team in all aspects of programs, including site implementation, organization and communication with program sites as defined in the program specifications, and ensure adherence to regulations and program requirements
Managing healthcare professionals' requests for critically needed medicine inquiries via phone, fax, and email coming from physicians and site personnel
Conducting document review and approval and obtaining regulatory sign-off for shipment of program medicine
Creating and distributing program-specific access site physician information packs
Tracking, collecting and reviewing access site program and regulatory essential documents from assigned sites/physicians
Liaising with the regulatory team and program sites to obtain FDA/IRB approvals and providing guidance on the requirements of FDA/IRB submissions as applicable for assigned sites
Establishing and maintaining successful working relationships with all assigned sites to ensure effectiveness and efficiencies through ongoing and regular communication
Performing other ad-hoc duties as requested
Bachelors Degree in Life Sciences or equivalent work experience
2 years' experience in the Pharmaceutical or Biotech industry and/or specific experience with Clinical Research Organizations

Customer Service Representative Resume Examples & Samples

1+ year of relevant experience
Call center experience
Great customer service skills

Online Store Customer Service Representative Resume Examples & Samples

Answer customer inquiries by email or phone
Ability to work weekend shift hours
Strong written, multi-tasking, and organizational skills
Second language is a plus
Negotiation ability and good judgment

Customer Service Representative Resume Examples & Samples

1+ year of general Human Resources experience
High School Degree or equivalent work experience
Bilingual (English and French)
Human Resources Information Systems (HRIS) experience

Customer Service Representative Resume Examples & Samples

At least 1 year call center experience
Proficiency with user-friendly computer programs
Proven and effective communication skills
Demonstrated business writing skills, including email correspondence
Experience in member services (for example, employment by a professional association, non-profit organization, alumni association, etc.) preferred

Customer Service Representative Resume Examples & Samples

Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customers bill
Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions
Technical Support - troubleshoot a variety of technical issues, from signal loss to remote control use
Sales - use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience

Customer Service Representative Resume Examples & Samples

To process orders (and any subsequent amendments/cancellations) accurately and on day of receipt
Achieve KPI requirements
Answer queries & complaints from Customers (existing and new)
Feedback to Sales department with relevant information
Investigate invoice and transit claims, and advise Customers as appropriate
Issuing monthly account statements to Customers
To update Sales Order Processing Manuals as necessary, ensuring that they reflect current operational terms at all times
Ensuring they comply with Sales & Marketing terms and promotions
Adhere to the Customers requirements and controls of the computerised order processing systems
Looking for someone with excellent communication skills, strong customer service experience
Previous experience of working within an order processing department
Used to working to high call volumes
Used to working to deadlines with a keen eye for detail

Customer Service Representative Resume Examples & Samples

Answer queries from Customers (existing and new) regarding availability, expected delivery dates and prices
SAP R3 is desirable
Intermediate Excel skills (V-Lookup, Pivot Tables)

Customer Service Representative Resume Examples & Samples

Ability to take direction and to work as part of a team
Excellent inter-personal skills
Ability to work well on many tasks in high volume situations
Desire to work independently and learn by research
Flexibility of work hours to support any of the various shifts between 8:00 AM to 6:00 PM Central Time
Availability to work overtime during weekdays and possibly on weekends (Saturday), if required by the business needs

Customer Service Representative Resume Examples & Samples

Consistently meets or exceeds our customers expectorations as reflected in the customer satisfaction scores and meets internal service levels for responses
Escalates issues according to Nickelodeon’s Policies
Suggests improvements to process, policies and procedures
Work closely with other departments within the company including: creative, production, and external developers
Calm demeanor and pleasant attitude towards customers
18+ and must pass stringent background check
Be able to work at least 1 weekend day as part of the regular working schedule
Experience with MS Office software (Outlook, Word, Excel, PowerPoint)
In-depth knowledge of our brand and products
In-depth knowledge of kids mobile games & apps
Experience with COPPA, children's privacy, and child safety

Customer Service Representative Hall Mitsubishi Virginia Beach Resume Examples & Samples

Selling vehicles that satisfy customers’ needs and meeting or exceed dealership sales goals
Using the dealership Customer Relationship Management System (eLead) in managing all customer contact and keeping accurate records of every contact result
Building relationships with customers and consulting with them to determine their needs
Initiating appraisal of customer’s trade-in vehicle, gathering pertinent information on appraisal form and having your manager research trade value
Presenting vehicle selections best suited to each customer’s stated needs
Presenting desired features and benefits in action during the vehicle test drive
Following up on all post-delivery items, tag/title work, “we-owes”, and special requests to ensure that all customer expectations are met
Generating new business by prospecting, making follow up calls to customer base and referral sources, and educating all potential customers on our products and incentive programs
Gaining in-depth knowledge of new and used vehicle inventory and technology as well as keeping up to date on new products, features, accessories, and services within the industry
Attending all training meetings
High school diploma or GED; associate’s or bachelor's degree, preferred
Valid driver’s license with less than 2 points
Minimum 2 years of sales experience; consumer to consumer experience, preferred
Strong negotiation, problem solving, and presentation skills
Proven closing and follow-through skills
Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
Ability to maintain proper dress code and professional appearance in accordance with dealership policies
Experience in a commission- or bonus-based environment, preferred
Health Insurance (Medical, Dental, Vision)
Flexible Spending Account
Life Insurance
Short-Term and Long-Term Disability
401(k) with company match
Job Training Programs
Personal Time off
Ambassador Program – Friends and Family pricing
Referral bonuses

Customer Service Representative Resume Examples & Samples

Must be 18 years or older to apply
Six months to two years of experience in a customer service position is a plus
Proficient computer skills, in a Windows based environment

Customer Service Representative Resume Examples & Samples

May also perform necessary research associated with written customer correspondence. Perform clerical duties necessary to support inquiry resolution and follows operational and policy guidelines in task execution
High school graduate or equivalent experience
Proven competency in use of PC with intermediate knowledge level of MS Office applications, i.e. Word and Excel. (May require a minimum typing speed.)
Demonstrated ability to work in high volume department
Proven problem solving and research skills
Specific business knowledge and industry certification may be required

Customer Service Representative Resume Examples & Samples

Formally respond to customer contacts and inquiries via multiple channels such as phone, email or online chat. Act in flexible manner to support Tier 1 and possibly Tier 2 inquiries across Business Units they support
Process customer orders and generate customer quotes according to established procedures
Handle all customer contacts within established procedures and performance standards
Conducts problem/account management activities such as but not limited to researching problems, initiating corrective billing, resolving shipping/fulfillment problems
Accurately accounts for and track all customer contacts
Manage customer information needs and provide information to appropriate internal departments when information is not available, incorrect or outside established norms
Maintain working knowledge of the products, services, policies, and marketing strategies of the supported business unit(s)
Maintain proficiency with use of multiple computer systems and applications
All other responsibilities, as assigned by management
Focus on customer
Execution
Judgment
Excellent computer skills. Microsoft Office skills are a must. Oracle, SAP or PEUOPS experience is a plus
Adept at managing commitments to customers and colleagues
Strong time management skills and analytical ability

Customer Service Representative Resume Examples & Samples

EDI knowledge a plus
Daily interaction with sales people
Work with accounting to make sure that immediate orders with terms are opened immediately
Run daily reports that are needed to have visibility and ship as many orders on a daily basis to meet our daily/monthly goal

Customer Service Representative Resume Examples & Samples

Respond to customer phone inquiries by providing prompt, friendly and thorough service, using all tools and resources available
Respond to and research basic and complex inquiries relating to annuity policy details, distributions, systematic payouts, claims and new business
High school diploma or equivalent and customer service and/or office experience preferred
Outgoing personality with the ability to communicate effectively to a variety of audiences
Excellent organizational skills and flexibility to adjust to changes in schedule, while meeting time-sensitive service level standards and deadlines
Excellent verbal and written communication, teamwork, problem resolution skills, and ability to maintain strict confidentiality
Must be able to wear a telephone headset and sit for extended periods

Customer Service Representative, Casper Resume Examples & Samples

Supports the Bank’s sales objectives and campaigns by cross-selling basic products, or by referring customers to other Bank employees responsible for closing sales
Representative Duties Process Customer/ATM/Night Drop Deposits
Product Knowledge

Flex Customer Service Representative Resume Examples & Samples

Process Consumer Loan Payments
Process TT & L Payments
Prepare Bank Work Bag for Pick Up

Customer Service Representative Call Centre Resume Examples & Samples

Proficiency in a PC-Windows environment, with strong keyboarding skills (minimum typing speed of 30 wpm)
Strong team focus
Start Date: February 9th, 2015

Call Centre Customer Service Representative Resume Examples & Samples

Minimum high school diploma
1 year in a customer service position
Start Date: February 23, 2015

Temporary Customer Service Representative Resume Examples & Samples

Ability to quickly learn internet based applications
Ability to learn the assigned HMH product lines
Strong analytical capabilities
Skilled in multitasking
Basic Word and Excel Skills
Flexible and able to commit to working overtime (when required)
Schedule will range from 8:30am thru 9:00pm Monday thru Saturday

Fuill Time Customer Service Representative Resume Examples & Samples

Create a remarkable customer experience by being passionate, friendly, helpful and real through email, phone and click-to-chat
Collaborate with leadership, business partners, and internal associates to enhance the customer experience
Works effectively with others in a team environment to accomplish company goals and to identify and resolve customer and business related issues
Ability to navigate through multiple computer systems
Passion for Fashion

Customer Service Representative Unifor Clerical Télébec Resume Examples & Samples

Very customer-oriented
Sales savvy
Strong sense of teamwork
Willing to work evenings and weekends (flexible schedule)

Jansport Customer Service Representative Resume Examples & Samples

Mastery of intermediate Customer Service skills
Flexible and willing to accept change
Strong organizational skills with ability to multitask
Ability to problem solve and handle difficult situations

Associate Customer Service Representative Resume Examples & Samples

Prior experience in processing data
Prior experience or interest in working in a Human Resources environment
Strong ability to build rapport over the phone with a diverse audience

Customer Service Representative With Russian Resume Examples & Samples

Answers contacts (call, mail,…) in a prompt and professional manner
Sells and informs clients about other available services
Follow the determined guidelines related to the call or mail handling
Attend team meetings or briefing sessions
Understand service levels and impact of their performance on the Service levels
Providing improvement suggestions on client specific operational policies and procedures
Ensuring constant quality
Adhere to the schedule / planning
Promoting team cohesiveness/team spirit
Understand / follow the HP internal processes/procedures
Assist in the execution of other Accor related projects/duties if required
Very good Russian and Polish language
Sales experience - nice to have

Customer Service Representative With German Resume Examples & Samples

Work to achieve individual and team specific goals
Monitor own inboxes and / or queues
Escalate all issues disabling you to work to your team leader
Fluent German language
Communicative command of English
Experience in the tourism industry or customer service will be an asset, hotel reserve

Customer Service Representative With Russian Resume Examples & Samples

Collecting customer's reservations via telephone and entering them in the reservation system
Providing information about services
Answering contacts in a polite and professional manner
Building a positive relationship with customers
Collaborating in the team of specialists in order to provide the best possible service
Fluent Russian language
Good command of English and Polish

Customer Service Representative With German Resume Examples & Samples

Logs the call in to a data base
Ensures that the customer is entitled to the service, validate customer contract details
Manages the service requests and enquiries of customers through different access channels
Manages customer expectations and identifying customer problems
Performs re-entitlement and clarification
Contacts customer in case clarifications are needed
Monitors the service event through completion for compliance
Handles timely elevation and/or escalation, when get complex problem
Coordination of support activities and planning and dispatching of HP resources
Participates in projects for process or quality improvements
Provide feedback for operation excellence
Process descriptions are strictly followed
Focus on customer satisfaction
Ensure all incoming phone calls are answered on time (SLA)
Worked out cases in given timeframes (Turn-Around-Time)
Bachelor’s degree (completed prior to start date)
Up to one year of experience in a relevant role or an internship
Excellent Communication and listening skills
Team worker
Capable of working under high pressure, handling multiple tasks at the same time
Excellent analytical, soft skills and problem solving skills
Phone and remote support experience
MS Office applications
Affinity with usage of customer logging tools and computer programs

Customer Service Representative With Spanish & Portuguese Resume Examples & Samples

Ensure line coverage within the defined operating hours
Answer to all phone calls and emails within agreed timeline
Track all received queries in the CRM tool
Escalate cases to Level 2 as per split of tasks and ensure that Level 2 takes ownership and resolve the cases
Ensure high quality of service ( based on data logged in tracking tool, communication with customers, solutions provided)
Ensure the best Total Customer Experience (TCE)
Establish and maintain good relationship with Level 2 teams and other accounts payable teams
Actively participate to documentation creation and update , show initiative to share best practice within team
Participate in various projects pointed out by management
Spread out and promote company corporate culture and fiscal discipline as would in its own business
Cooperate fully during internal and external audits
Escalate observed irregularities to direct superiors
Comply with company ethical standards while executing daily functions
Fluent English (written and oral >8)
Fluent Spanish (written and oral >8)
Good level of Portuguese (written and oral >6)
Basic MS Office knowledge
Detail oriented and well-organized
SAP knowledge appreciated
CRM tool knowledge appreciated

Customer Service Representative With Swedish Resume Examples & Samples

Contacting customers and providing them information about particular services or solving their problems
Updating documentations with possible changes in country specifics
Collaborating in a team of specialists in order to provide the best possible service

Customer Service Representative With Dutch Resume Examples & Samples

Answering supplier enquires via email and over the phone
Checking accuracy of the data with established process
Preparing reports related to the process
Support team in daily activities when needed
Participation in process enhance projects
Fluency in Dutch or Spanish
Minimum Bachelor’s degree or students of final year
Good knowledge of Microsoft Office tools
Ability to work under pressure to achieve deadlines
Proactive, organized and detail oriented
Team spirit and good communication skills

Customer Service Representative With European Languages Resume Examples & Samples

Work as a Customer Service Representative to assure high quality of Customer Service & efficient query resolution
First escalation point for problem resolution related to the area of responsibility
Support the day-to-day efforts, activities of the department to achieve the business plan
Maintain process documentation
Suggest corrective actions to operational issues
Ensure best practices are shared within the team
Assure the adequacy of business controls through review, analysis and verification
Identify and quantify process/application improvements and benefits
At least 1 year of professional experience in one of following processes: Call Center, Business Administration, Finance, Accountancy
Minimum Bachelor's degree (Accountancy/Finance/ Foreign Language Faculties)
Very Good knowledge at least one of these languages: English/German/Italian/French/Spanish/Dutch/Hungarian/ Czech or Nordic languages
Knowledge of MS Office products

Entry Level Customer Service Representative Resume Examples & Samples

Provide basic customer service in a fast-paced telephone environment and enter customer data into a system
Answer multi-line phone calls to collect and verify customer data
Uses software applications to enter data into the system accurately
Independently handle and resolve incoming calls and route or escalate appropriately
Demonstrates through customer interactions the skills necessary to accurately and efficiently resolve customer inquiries in an organized manner, resulting in acceptable production levels

Customer Service Representative Iii New Business Resume Examples & Samples

Respond to and resolve customer service requests according to EquiTrust policies in a prompt, efficient and courteous manner for external customers, departmental staff, and other EquiTrust personnel at all times
Prepare transfer/ 1035 letters of acceptance, selecting proper line of business and match paperwork according to customers’ requests
Communicate with agents/ IMOs to ensure all new business requirements are satisfied and follow up with resigning custodians on pending incoming transfers
Verify incoming money applied to policy/contract and issue contracts
Package and send out transfer paperwork via appropriate carriers; log tracking information in the administration system
Process withdrawn applications
Professional industry designations such as LOMA’s Associate Life Management Institute (ALMI), Associate Customer Service (ACS), or Associate Annuity Products and Administration (AAPA) or demonstrated work toward achieving designations
Ability to prioritize workflow, establish and meet deadlines, manage multiple concurrent tasks
Delivers on promises (accountability)
Organized, self-directed
Intuitive, problem solver, analytical

Assoc Customer Service Representative Resume Examples & Samples

85% - Inbound Queries: Scheduling, re-scheduling, and canceling exams for candidates as well as responding to and answering their questions and concerns through calls, chats or e-emails
5% - Other Duties/Project Assistance as assigned
5% - Outbound Queries (including calls) - following-up with candidates
5% - Training Assistance - Assist with new hire (side-by-side) training
Education and Experience: *
High school diploma or equivalent (or in progress) required
Excellent oral and written communications skills **
Active listening skills **
Capable of applying sound judgment and critical thinking **
Multi-tasking abilities **
Strong interpersonal skills and ability to convey concern for customers **
Proficiency navigating multiple systems concurrently
Competence in efficiently and effectively locating and utilizing resources to resolve customer issues
Ability to maintain composure, defuse escalated queries and handle complaints with tact and diplomacy
Ability to demonstrate reliability and responsibility to ensure departmental needs are consistently met
Availability to work evenings and weekends as needed is preferred
Familiarity with Google Email/Google Cloud platforms preferred

Citiphone Customer Service Representative Resume Examples & Samples

Possess a minimum of associate degree from reputable university (minimum D3)
Minimum GPA is 2.75 from any discipline/major
Fresh graduate are welcome to apply, preferably 1-2 years of experience
Age eligibility max is 35 years, preferably is 24-25 years
Possess excellent interpersonal and communication skill with good command of writen and spoken in English
Service-oriented and able to work under pressure; a good team player with commitment and initiative; mature, self-motivated, patient, well organized, meticulous and analytical
Willing to work on schedule base (shift hours), include night shift, weekend and public holiday

Accounts Receivable Customer Service Representative Resume Examples & Samples

Maintain standards and demonstrate proficiency and productivity in performing collections process for Lift, Group, Wholesale, Master Account, General AR and Club receivables
Resolve complex collections issues by collaborating with both internal and external customers regarding billing disputes
Identify reasons for non-payment and work with manager to develop plans on how to reach a resolution
Responsible for timely maintenance of aging for all receivables
Document and Track contacts; follow up on customer commitments
Handle referral of outstanding receivables to corporate assigned collection agencies
Process and post daily lockbox, cash/check transmittals, credit card payment and wire remittance deposits to appropriate customer account and invoices
Assist with credit application process and tracking of customers out of compliance with credit policy; communicate with management and sales team regarding credit application and out of compliance customers
Assist with department account reconciliations as necessary
Assist with department journal entries as necessary
Demonstrate positive attitude toward staff, co-workers, internal and external customers, and management
Continuously work to improve A/R collections, cash transmittal and credit processes through quality improvements

Equipment Finance Customer Service Representative Resume Examples & Samples

Minimum of 5 years of Client Service Experience; call center experience preferred
Commercial Lending experience with collateral perfection experience is a plus
Superior verbal and written communication skills
Superior listening skills, with the ability to determine needs and respond appropriately to those needs
Superior problem solving and follow-through skills
Demonstrated ability to “think outside the box” to resolve problems
Demonstrated ability to appropriately weigh risk and use independent judgment
Finely honed knowledge of who to call and where to go to effectively resolve tough problems
Demonstrated diplomatic ability
Self-motivated with the demonstrated ability to work independently
Demonstrated accuracy and ability to pay close attention to details
Superior time-management skills and ability to multi-task
Demonstrated ability to effectively manage change, helping others to embrace change as well
Frequently required to work constructively under pressure and remain positive in the face of adversity
The role is fast paced and the individual must have strong organizational skills and be able to work independently
Experience with all Microsoft Office applications. Excel proficiency is a must

Seasonal Customer Service Representative Resume Examples & Samples

Superior verbal communication and interpersonal skills with the ability to diffuse an emotional situation
Strong computer skills and experience using Microsoft Office and the internet
Strong math skills (i.e. percentage calculations)

Customer Service Representative Herb Gordon Subaru Resume Examples & Samples

Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction
Coordinates special dealership events, promotions, and seminars
Implements customer satisfaction programs
Strives for high ranking on manufacturer surveys
Assists service customers during the morning service rush, when possible

Personal Lines Customer Service Representative Resume Examples & Samples

Respond to inquiries from Agency insured and prospects
Set up new files
Maintain account files, checking and updating account information; purging as appropriate
Process miscellaneous changes and endorsements and cancellations
Takes claim reports and forward them to company
Maintain prospect list for new and canceled (preferred accounts) update and delete as required
Call for expiration dates of prospects
Prior to renewal, prepare key accounts for review, assemble and update entire file and account information and prepare recommendations for upgrading coverages
Perform other functions at direction of management
Grade assignment based primarily upon the individual's level of experience and production capacity. Additional consideration will be given to the size and nature of assigned market
High school graduate with minimum of six years of insurance business experience (or equivalent education and related training)
Knowledge of and/or ability to learn Insurance Service's automation system

Customer Service Representative Technical Resume Examples & Samples

Provides assistance, training and troubleshooting support to other staff
Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
Prepares standard reports to track workload, response time and quality of input

Customer Service Representative, Maintenance Resume Examples & Samples

Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers
Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Gathers data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request
Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc

Customer Service Representative Disbursements Resume Examples & Samples

Process a variety of tasks associated with annuity and/or life insurance applications
Process incoming internal and external telephone requests for information and service
Process changes to existing policies as well as processing duplicate statements.- Process, research and resolve complex problems related to the various applications, 1035 exchanges and qualified transfers
Process/review commissions and research and resolve commission, licensing, appointment, and termination problems

Customer Service Representative Représentant Au Service à La Clientèle Resume Examples & Samples

Answer phone calls, emails, letters or other correspondence from consumers who encountered a problem with a product or service
Listen to consumer issue and provide with accurate information and following up in a timely manner
Documents complaints and provide feedback to product manager and quality control
Professionally respond to complaints in a calm and controlled manner
Trace shipments with carriers and provide consumer with proof of delivery
Investigate any incidents which may be reported to Health Canada
Respond to in coming complaints from our Twitter or Facebook page
Preferably University Graduate with a minimum of one year of retail or customer service experience
Broad knowledge of customer service techniques, sales procedures, marketing concepts, product information, distribution and inventory management procedures
Must be able to speak, read and write French and English fluently
Excellent computer skills and knowledge
Excellent communication and telephone skills
Negotiates skillfully in tough situations with both internal and external groups by being both direct and forceful as well as diplomatic
Co-operates well and effectively with people from a wide variety of backgrounds within and outside the company
Steps up to conflicts, seeing them as natural part of relationships, and finds a common ground to resolve differences and to develop solutions
Works independently and is able to perform a variety of tasks with different levels of complexity
Thinks and acts in a goal-oriented manner, prioritizes and completes tasks in order of importance
Looks for new challenges (tasks, topics) and learns quickly when facing them

Afco Customer Service Representative Resume Examples & Samples

Deliver world standard client service by answering complex telephone inquiries timely, accurately, professionally, and courteously. Maintain required performance standards in quality, occupancy, attendance, promptness, and identifying client needs. Demonstrate a high level of ownership, attention to detail and thoroughness in the resolution process
Resolve and track client complaints. Ensure each complaint is logged on the system with detailed explanation of issue and resolution. Ensure each complaint is routed to appropriate queue for tracking and reporting purposes
Assess client needs and suggest alternative products and services and provide appropriate solutions for client problems, referring to appropriate department as needed
Enhance personal and professional growth through participation in required and voluntary training and education
Serve as a mentor to less-experienced call center representatives
One year of client service experience
Good problem-solving skills and listening skills
Basic computer navigation and keyboarding skills, including ability to navigate between multiple systems
Ability to work with confidential information in a professional manner
Ability and willingness to work a flexible schedule/overtime as needed
Successfully complete University Certification Program (UCP) or equivalent
Associate's degree in a related field

Benefit Customer Service Representative Resume Examples & Samples

Resolve a full range of internal and external customer requests
Inputs data into the appropriate software for vendors/carriers/clients with in required timeframe
Records and makes changes/updates as appropriate
Research, communicate and accurately resolve basic customer service needs
Exhibits client focused behavior and applies knowledge and training to support client’s needs
Research and assemble data for presentations and marketing materials
Prepare documentation and proposals for internal and external clients
Bachelor’s degree or two years of experience on a specialized subject matter
Previous work experience and knowledge of group benefit plans
Must maintain current required licenses and certifications relevant to field of expertise. If not licensed, must obtain within 90 days of employment
Effective customer relation skills
Proficient use of applicable technology, moderate to highly skilled in PowerPoint and Excel

Customer Service Representative Retail Help Desk Resume Examples & Samples

1 year of related customer service experience
Knowledge of standard desktop applications used by the business unit
Good understanding of the business unit’s risk and regulatory requirements

Customer Service Representative Contract Services Resume Examples & Samples

Process a variety of tasks associated with the maintenance and upkeep of annuity and/or life insurance applications
Process non-financial transaction on contracts requested by the client, agent or authorized person
Locate lost policy holders when mail is returned to the company as undeliverable
Process incoming internal telephone requests for information and service
Process, research and resolve complex problems related to the distributions, systematic payouts and process complex death claims
Process, research and resolve problems related to distributions, systematic payouts and process complex death claims
Support internal teams in resolving good order requirements for clients when transactions require interdepartmental communication
2-4 years customer service and/or office experience, preferably in insurance or a related field. Advanced education preferred. In-depth understanding of fixed/variable annuity and life insurance concepts, as well as variable processing knowledge. Able to use Microsoft Word and Excel. Skills Advantage Work Ready Certificate, Opt
Please note you may be contacted about the status of your application for this position via the email address listed on your application**

Customer Service Representative E Commerce Resume Examples & Samples

Satisfy customers’ expectations, every time
Fulfill the 100% Satisfaction Guarantee so that customers will be eager and happy to return, 100% of the time
Possess sufficient product knowledge to understand product assortment features and benefits and comfortably converse with customers
Answer all customer contact requests as directed
Receive and input Customer Orders through our ecommerce channel
Execute all department processes and procedures to provide timely and accurate delivery of products and services to our customers
Provide feedback on all aspects of Customer interaction to the Customer Service Leadership team
Report site and systems problems/enhancements
Work quickly gain knowledge of all retail services and product categories at Eastern Mountain Sports and Bob's Stores
Ability to type 40-50 wpm accurately while inputting customer orders and responding to customer inquiries
Strong verbal and written communication skills - telephone etiquette, grammar, punctuation and spelling
Basic familiarity with ecommerce and online shopping

Multiple Positions Available PL Customer Service Representative Resume Examples & Samples

Assist in collections for assigned accounts by calling or writing the insureds and call company to cancel for nonpayment if applicable. (Agency billed accounts only)
Complete applications and rate and quote risks for new and renewal business
Prepare policies and endorsements for delivery or mailing
Solicit coverages or expiration dates for coverages not carried by the agency
Maintain expiration list and suspense file for assigned accounts
Invoice accounts on all assigned accounts
Maintain claim records checking and updating information
High school graduate with minimum of two years of insurance business experience (or equivalent education and related training)
Appropriate insurance licenses

Temporary Customer Service Representative Resume Examples & Samples

Offer full range of customer service to clients by phone, fax or mail/e-mail. Including, the handling of incoming/outgoing calls
Receiving and processing telephone orders
Answer inquiries from customers and internal associates by clarifying desired information; researching, locating and communicating information back
Obtain and maintain accurate knowledge of procedures, products, processes, etc
Present additional products by recognizing opportunities to up-sell; directing to additional products, etc
Be actively involved in problem solving and propose improvements to processes in order to provide a better customer experience
Verify product before processing, miss mates, sizes, color, etc
1-3 years of experience in providing quality customer service is preferred
Ability to demonstrate and execute superior problem solving skills, and out of the box thinking
Attention to detail and strong organizational skills/ multitasking
Proven ability to multi-task and work in a fast paced environment
Ability to work flexible hours including weekends, evenings and holidays
Proficiency with Windows XP, including Outlook, Word and Excel

Customer Service Representative, Greece Resume Examples & Samples

Apply overall Customer Service strategy
Apply available adidas Group standards, policies, procedures and best practice in daily work
Create new customers in the system according to the application request provided by the sales team
Record sales orders on SAP
Reply to telephone calls/FARs and e-mails received from customers (eg: information requests, order book maintenance, cancelations
Monthly reports OB conversion / cancellation / Re-orders
Register and process returns and claims
Review monthly FRC with sales team
Ensure order book accuracy
Monitor deliveries in line with operations and drive adjustments on the order book according to delivery information. Inform customers and sales team on delays
Well-organized, with enthusiasm and initiative
Excellent interpersonal skills with customer oriented mindset
Solid business acumen
A strong team player
University degree or equivalent
Minimum of 2-3 years of experience in Customer Service – preferably in Apparel / fashion / shoes or FMCG
Fluency in local language (Greek) and in English (both written & oral)
Advanced user of MS office
Solid knowledge of SAP

Associate Customer Service Representative Resume Examples & Samples

Respond to customer inquiries and provide first contact resolution of customer issues via phone, chat, and email
Deliver timely and accurate responses to customer questions and requests
Perform account maintenance, data entry, and order processing functions
Provide exceptional customer experience as measured through customer surveys
Provide proactive customer communications via phone, chat, or email when necessary
Display a professional, positive, and enthusiastic demeanor to employees and customers
Learn and review departmental policies and procedures
Maintain security and confidentiality of Blizzard’s internal information and customer / account information
Escalate or refer issues beyond the scope of Tier I training and duties
Cover Letter which should include

Customer Service Representative, Radisson Resume Examples & Samples

Entering Reservations and rooming Lists for groups
Assist front desk with guest check ins and check outs. Experience with Opera not required but preferred
Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Makes formal presentations as assigned

Lead Customer Service Representative Resume Examples & Samples

Aid department manager in monitoring operations to achieve quality & service level standards
Assist with departmental operations to deliver a high level of professional services by training and retraining agents, monitoring call quality, and following up on any phone/email complaint received by the center, issuing banks or Visa Inc
Monitor and analyze key call center metrics, escalate issues to manager
Provide feedback for development of training program or training program updates
Able to demonstrate a business presence appropriate for client contact and staff interaction,
Demonstrated Visa values

Customer Service Representative Scotia Itrade Resume Examples & Samples

Saturday: 8am to 6pm
Responsible for responding to client inquiries promptly and accurately, maintaining Scotia iTRADE service standards and striving to achieve First Call Resolution
Ensure client inquiries are addressed efficiently and effectively
Uses discretion to correct problems that result in a high level of customer satisfaction
Adheres to the Policies and Practices that regulate the Investment Industry
Solidifies existing Scotia iTRADE business and creates new business opportunities by initiating cross-sell and referral opportunities
Post-Secondary Education in Commerce, Business or Financial Planning
A minimum of 1 year customer service experience is required, including the ability to ask probing questions, understand/interpret customer needs, handle objections
A minimum of 1 year sales experience is required, including the ability to identify cross-sell and referral opportunities
The ability to work in a fast-paced environment
Language skills required: English
Language skills desired: Cantonese, Mandarin, French
CSC is an asset but not required

Senior Technical Customer Service Representative Resume Examples & Samples

Course work in computer science or information technology highly preferred
Well organized and detail-oriented
Ability to multi-task, quickly evaluate information, make quick decisions based on multiple factors, and continually re-prioritize cases
Must be able to manage multiple service requests with strict time limits on an ongoing basis
Strong analytical skills required, including a thorough understanding of how to draw connection between system issues and potential root causes

100

Wholesale Customer Service Representative Resume Examples & Samples

Manage the sales order fulfillment process from creation to customer receipt, ensuring expected performance, timeliness, cost and quality targets are achieved (regular & sample product & returns)
Work with customers’ and TOMS’ logistics team to ensure that fulfillment warehouses have the proper routing guides, packaging and labeling specifications
Proactively manage and resolve order delivery issues, including coordinating relabeling and repackaging requirements. Communicate resolution to the appropriate stakeholders
Manage wholesale post-delivery customer service and product returns
Manage the shipping schedules, including any replenishment programs, for major customers
Assist with AR/customer credit related matters to ensure all orders ship on time
Interface with 3rd party warehouses and/or fulfillment warehouses within Europe
Manage and organize sales order tracking and ATS inventory reports
Plan and manage the inventory allocation to sales orders to 3rd party warehouses
Strongly customer centric
Ability to multi-task in a high-pressure environment with deadlines
Ability to think creatively
Strong organizational, problem-solving, analytical skills; ability to work effectively under time constraints and deliver results by critical deadlines
A wide degree of latitude and creativity is expected
Must be detail oriented with the ability to fulfill responsibilities with minimal supervision
3-5 years of relevant work experience in Wholesale Customer Service
Experience with SAP
High proficiency with Microsoft Products (i.e. Excel, Word, Outlook)
Perfect knowledge of the Dutch and English language, both verbal as in writing, any additional European language is a plus

101

Online Customer Service Representative Resume Examples & Samples

Communicating with various departments throughout the company to ensure I inventory levels are sufficient
Trilingual (English, French and German)
Good articulation skills

102

Customer Service Representative Campaigns Resume Examples & Samples

Communication: Able to communicate clearly and concisely in both writte and spoken
Planning and Organizing
Achieving & Driving results: Risk Management: Able to understand and comply and comply with all audit and controlpolicies
Global Client Respect / Service: Dedicated to understanding and addressing clients
Shared Responsibilities - Fully understand and implement Citi's values
Language. English

103

Wholesale Customer Service Representative Resume Examples & Samples

Assist Brand’s Sales Team with Market preparation and Market appointments
Facilitate order management during Market
Partner with Europe to ensure orders are processed in a timely manner and delivery windows are adhered to
Verify the accuracy of purchase orders, provided by Sales team or accounts, via EDI or Hard Copies, against original transmissions submitted by Europe
Support Third Party Logistics Distribution Center
Maintain customer master
Facilitate Inter-company transfers

104

Customer Service Representative Classified Resume Examples & Samples

Achieve sales goals by providing comprehensive packages to assigned accounts and private party
Serve private party customers that call or email by recommending a comprehensive package that may include the following: extended frequency, attention getters, bold type, borders, and color when applicable
Promptly handle incoming calls, complaints, copy or schedule changes, and cancellations by processing the request prior to deadline and or in a timely manner
Develop new businessby cold-calling and conducts a needs assessment with potential clients via the phone
Maximize profitability of sales efforts by maintaining a low error factor in accordance with company standards
Resolve account discrepancies by researching emails, insertion orders, billing, payment, and adjustments. Submit a credit/refund for billing or errors via TIA or SAS
Contribute to team effort by accomplishing related results as needed
Ability to react to ongoing changes by being productive andhandle other essential tasks as assigned
Ability to maintain confidential information
Excellent interpersonal skills as well as
Excellent written and verbal skills
Attention to detail along with exceptional spelling, grammar and punctuation skills
PC Computer literate
Confident working knowledge of MS Word and Excel
Typing skills of 50 wpm preferred
Experience in a call center sales environment preferred

105

Customer Service Representative, Kntv Resume Examples & Samples

Support a National and Local Sales staff responsible for selling a variety of platforms including on-air, and online
Work in a team environment and cross train within all Traffic roles to ensure all clients’ needs are met
Schedule and issue an official daily programming/commercial log using the Wide Orbit Traffic System
Input commercial time orders and issue sales contracts using a number of systems including Wide Orbit Traffic and Wide Orbit Sales
Organize commercials, station promotions, and public service spots within a daily log to allow for client consideration and provide maximum viewing pleasure for our audience
Manage commercial inventory to ensure maximum revenue potential where commercial breaks are oversold and be prepared to offer other dayparts for Sales use
Accurately apply commercial copy instructions and make revisions as needed: receive commercial, assign house number and include instructions to each contracted advertiser’s order
Post logs on a daily basis to confirm that spots ran as ordered to allow for monthly invoicing
Assist Sales Managers and Account Executives with presentation and sales marketing materials, and other station sponsored events
Answer Sales telephones as needed
Bachelor’s Degree
Minimum of 1 year working with Microsoft Office – Excel, Word, Outlook and PowerPoint
Minimum of 2 years of experience in Traffic, Sales or Media
Demonstrated ability to identify anomalies and be able to suggest solutions for the fixes
Able to be a team player and be able to work with a variety of personalities and have the ability to adapt in a rapidly changing environment
Detail oriented and good communication skills
Demonstrated ability to meet deadlines and manage multiple priorities concurrently
Process-oriented: Analyze current processes and help implement improvements for continuous operating growth
Experience with Wide Orbit Traffic and Wide Orbit Sales

106

Customer Service Representative Italian Resume Examples & Samples

Assist customers with inquiries and issues relating to Blizzard Entertainment products and customer accounts via a chat-based client, phone, and email
Perform data entry and order processing functions
Provide information to customers on in-game related issues, account status, transactions, and billing issues
Resume

107

Lead Customer Service Representative Resume Examples & Samples

Providing rapid resolution (>95% shipped in 24 hours or less) of AOG (Aircraft on Ground) requests
Coordinating problem resolution with the CSS Aftermarket Account Service Managers (ASMs), CSR Deputy and CSR Lead
Hiring and training, planning and directing workload, monitoring group performance, and appraising individual performance
Analyzing core metrics including quote turnaround time, repair turnaround time, spares lead time, quote win rate, and market intelligence to make recommendations and ensure market growth and customer satisfaction
Directing and managing CSRs to ensure the customer requirements are addressed, including trouble shooting any customer problems/concerns
Managing customer relationships using regular status calls, face-to-face site visits, and project management skills

108

Lead Customer Service Representative Resume Examples & Samples

Respond to escalated and supervisory telephone calls
Respond to staff Assist line inquiries
Workload assignments for emergency card and emergency cash reports
Audit reports
Wire cash, pull STIP
Provide approvals for case processing in the absence of Managers
Support the enforcement of key controls
Support the Managers and provide feedback on agent performance
Act as mentor to customer service associates and representatives
Support new trainees during their transition to the production floor
Assist agents with reporting technical issues and act as a liaison with Operations Support
Support Command Center in managing production
SME in GCAS GSC & GFC functions, must have completed Tier 4 training
8 years' experience in a customer service environment preferred
A second language is required
Ability to work as part of a team
Strong PC skills in a Windows environment
Strong internet navigation skills
Strong keyboard skills are required
Foster positive work environment
Escalate agent performance issues consistently
Build productive working relationships with peers and management
Quickly respond to Manager request to support workload redistribution
Ability to provide clear direction to Customer Service Representatives and Associates
Manage sensitive data & maintain confidentiality

109

Autoplan Customer Service Representative Resume Examples & Samples

1 – 2 years of Autoplan experience is required
Ability to work collaboratively as a key member of a service team and independently with minimum supervision
Client focused and proven relationship building skills
Strong organization skills and the ability to prioritize under pressure of competing deadlines
Must have strong computer skills and be proficient with Microsoft Office Package

110

Latin Customer Service Representative Resume Examples & Samples

Order file management: order entry, adjustment & unit substitution, maintenance, allocation, shipping, and communication of changes/updates to appropriate parties; accounts, warehouse team, sales director, etc
Assist Credit Manager in payment requests when called for
Processing of credit memos
Processing of RA’s
Processing of new accounts
Processing, tracking, communication to accounts and order entry of SMU’s
Processing and coordination of all VAS (Value Added Services) requests between accounts and warehouse team in both our China and California warehouses
China Warehouse order file distribution, cleanup and maintenance
Account and rep communication
Account maintenance in Full Circle
Managing incentives and deadlines
Reporting
3+ years preferred sales & customer service experience working with Major Accounts
Executive level administrative experience
Bilingual Spanish and English – Required
Able to identify and solve problems in a timely manner
Organization & Strong attention to detail
Working knowledge of the domestic & International wholesale/retail industry
Excellent communication/listening skills and experience in conflict resolution *Understanding cultural differences
Consistent follow through
Strong sense of professionalism and ability to maintain confidentiality
Eager to increase knowledge and develop new qualifications to better serve the Volcom International sales department and customer base
Ability to communicate needs to accounts and management
Proficiency in Full Circle and Microsoft Office (Word, Excel and Outlook)

111

Mobile Customer Service Representative Resume Examples & Samples

Respond to client-initiated contacts, delivering fast and efficient service, assisting with financial transactions such as deposits, withdrawals, cheque cashing/ordering, bill payments, money orders and transfers, and foreign currency exchanges
Look for sales opportunities with all clients and refer to appropriate internal officers
Adhere to compliance routines in carrying out transactions
Experience in a client service oriented role
Industry experience in, retail, hospitality, travel, or financial services
Some experience working in a sales environment where formal selling thresholds and targets are routine
Friendly, outgoing personality
Retain knowledge about the features and benefits of a wide range of products and services and convey the information to clients
Information-seeking skills; the ability to probe, find out more and improve your understanding of a client’s situation or issue

112

Online Customer Service Representative Resume Examples & Samples

Help with a busy project based around a poster service at an international medical conference
Monitor the customer service inbox each day and deal with incoming queries about printing, payment, poster specifications, uploads, and any bugs with the poster site
Escalate any complicated queries
Help to continually develop an FAQ page that we can use for future poster projects
Liaise with the printer to send files, and resupply invalid posters
Help the project manager team with ad hoc tasks such as proofreading, transcribing video clips, and uploading multimedia content to our content management (CMS) systems

113

Intermediate Customer Service Representative Resume Examples & Samples

Support Life insurance products by delivering exceptional customer service at all times in alignment with the strategic goal to be a market leader in customer service delivery
Answer inbound calls as business needs require and provide customer service to external and internal customers
Enter, update and verify information contained in the customer’s request in the appropriate administrative system
Research customer and agent inquiries
High school diploma or equivalent; 1+ year work experience using administrative systems in order processing or customer service
PC proficiency (Word, Excel); strong typing skills
Excellent problem solving and customer service skills; solid verbal and written communication skills
Ability to effectively communicate and process customer information to process several millions of dollars of face amount and premiums

114

Temporary Customer Service Representative Resume Examples & Samples

Answer calls on the four consumer 800 lines. Resolve all issues associated with those calls, making certain that consumers are serviced properly and efficiently
Minimum average volume standard is 7-10 calls per hour, with an average 3 ½ minute talk time or less
Answer consumer emails for the four retail divisions. Resolve all issues associated with those emails, making certain that consumers are serviced properly and efficiently
Employ diplomacy and discretion in working with irate customers
Document and reports all store customer service complaints to Manager
College degree or equivalent required. Excellent verbal and written communication skills
Ability to juggle multiple priorities
Must enjoy fast-paced environment

115

Call Centre Customer Service Representative Resume Examples & Samples

Minimum education requirement - completion of high school diploma or recognized equivalency
Proficiency in a PC-Windows environment, with strong navigation and keyboarding skills (typing speed of 30 wpm)
Start Date

116

Corporate Customer Service Representative Resume Examples & Samples

Well developed problem solving skills
Must be familiar with market, competition and local regulations. Should have excellent knowledge of FX, cash management products, trade, loan and card related products
Knowledge of internet banking systems in general or CitiDirect
Knowledge of general policies (like AML, KYC, COB), credit policies and related local regulations
Customer service experience or relationship management experience is an advantage
High level of customer orientation, creativity and flexibility. Has to have excellent ability to pay attention to details and work under pressure
Professional management of banking systems, especially internet banking
Good PC skills: MS Office, PowerPoint, Effector
Good communication and problem solving skills
Advanced complaint handling
Customer service and process orientation
Business acumen
Has to have good interpersonal and negotiation skills as well as verbal and written communication skills in English and Hungarian
Good presentation skills, negotiation skills
Excellent team player who is customer service orientated, creative, initiative and flexible
Intermediate English is a must
Years in industry: 3 (customer service or banking)

117

Temporary Customer Service Representative Resume Examples & Samples

Manage customer orders to ensure timely delivery
Review vendor manuals to prevent potential charge-backs
Communicate with internal departments including Credit, Operations, Strategic Services, Traffic, Sales, Warehouses
One year of related experience preferred
Bachelor’s Degree or equivalent required
Strongly proficient in Microsoft Excel, Word, and Outlook
Must be able to handle situations with the utmost professionalism in a fast paced environment
Strong ability to multi-task

118

Wholesale Customer Service Representative Resume Examples & Samples

Indirect impact- strictly follows established business guidelines of processes set by customer service management team. Resolves most problems without management's involvement but should know when to involve management
Works closely with sales, distribution, production and external customers (not all depends on division's preference) to field questions regarding order status
Very limited contact with external customers
Occasionally responsible for training new associates (CSA's) assist new management in learning and understanding accounts and processes
Expected to maintain strong teamwork and to support co-workers
Minimum 3 years of customer service experience
Experience with retailers
EDI experience
Excel, Microsoft and office packages
Apparel, footwear and accessory experience preferred

119

Customer Service Representative Kamloops Resume Examples & Samples

Resolve problems at first point of contact where possible and refer more complex situations to senior officers
Look for sales opportunities with all clients and refer to appropriate internal
Client service orientation, driven to help clients meet needs or resolve problems
Team player, driven to ensure that the whole RBC team is successful in meeting client needs
Strong organizational skills; the ability to handle cash, compile facts, figures and files in an orderly fashion

120

Retail Customer Service Representative Resume Examples & Samples

Answer calls on the four consumer 800 lines
Resolve all issues associated with those calls, making certain that consumers are serviced properly and efficiently while maintaining an 80/20 service level (80% of calls answered within 20 seconds)
Maintain an average call handling time of 5:40
Answer calls from company owned stores throughout the United States and Canada
Resolve all issues associated with those calls
Answer consumer emails for the four retail divisions within 24 hours
Resolve all issues associated with those emails, making certain that consumers are serviced properly and efficiently
Answer consumer correspondence received by regular mail, within 48 hours
Juggle multiple priorities for accomplishing workload
Help train new associates in all areas of responsibility
Document and report all store customer service complaints to Manager in order to resolve issue within 24 hours
1 to 3 years customer service experience; footwear or apparel industry experience a plus
College degree or equivalent required

121

Ticketstoday Customer Service Representative Resume Examples & Samples

Resolve customer inquiries and customer service related issues by answering inbound telephone calls and resolving customer emails
Work with a team of account managers and our fulfillment dept. to provide a resolution to outstanding customer service issue
Support special projects or provide additional help with HelpDesk operational activities
Position requires 1-2 years customer service experience; Must be reliable, flexible, have an excellent phone manner and solid computer skills
Education: High School Diploma or equivalent preferred
Experience: Previous customer service and/or Call Center experience a plus

122

Customer Service Representative Team Lead Resume Examples & Samples

Ensure high quality of service by utilizing excellent, in-depth knowledge to anticipate and effectively address customer needs
Ensures high call standards are maintained through consistent and frequent monitoring and coaching of representatives
Plans for and provides timely, accurate and appropriate information to every caller and researches and troubleshoots customer problems when necessary
Takes responsibility for guiding, assisting and intervening in unusual or difficult situations for team members
Displays sound judgment with a minimal guidance in situations of above-average complexity
Acts as a team resource to effectively provide guidance on all systems and program processes
Provides input to the operations management team to assist with evaluating staff performance based on side-by-side and remote call observations
Ability and willingness to recognize areas that may need updating and suggest means to improve department processes
Develops and maintains a sound understanding of TMS Health systems
Accurately enters all information into systems and provides feedback to team members regarding documentation to ensure data integrity
Maintain adherence to HIPAA compliance guidelines at all times
Keeps current with updates on programs and updates provided by the training department
Conduct monthly/weekly motivational activities such as contests and incentives to maintain and increase employee morale
Adhere to all company policies and guidelines
Running detailed reports to update Senior Management on real time program performance

123

Customer Service Representative, Ktaz Resume Examples & Samples

Process oriented: analyze current processes and help implement improvements for continuous operating growth
Possess excellent communication skills and the ability to work well with all internal departments as well as outside vendors and clients
Superior organizational skills and attention to detail– must possess the ability to manage multiple priorities with efficiency and accuracy
Experience with WideOrbit , Donovan sales systems and Nielsen Audience Measurement a plus
TV Sales experience preferred
Strong written and verbal communication skills with ability to work well with all levels of station management are highly desired

124

Flex Customer Service Representative Resume Examples & Samples

Completes documentation required to establish and maintain new accounts
Reviews and completes consumer loan applications with the customer
Participates in selling and cross-selling Bank products. Provides superior customer service
Assists the branch in meeting goals by generating new business through in-branch selling, outside calls, telemarketing, and targeted direct mailings
Participates in events that demonstrate support for the community and increase business opportunities for the Bank
Complies with all policies/procedures related to the new account process
May perform operational duties such as balancing the ATM or opening a teller window as needed
Years of functional/professional experience One to two years banking or related experience
Knowledge of bank products and services

125

Customer Service Representative O s Resume Examples & Samples

Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organizational preparation and execution
Issuing sales/customer-related reporting to the benefit of both sales team and customer
Implementing and enhancing customer service-related procedures, processes and systems
1-2 years of work experience in a B2B customer service environment preferred
Fluent English plus a second foreign language preferred (Spanish or French) desirable
Clear and open communication

126

Temporary Wholesale Customer Service Representative Resume Examples & Samples

Review daily EDI reports to ensure all valid customer orders accept into the system
Supply sales with relevant reports so they are equipped with tools to better communicate with their customers on order activity
Review in-stocks to ensure goods are in the warehouse in time to meet customer ship windows
Allocate and ticket orders to get pick tickets to the warehouses in a timely manner
Must be able to make sound decisions on when to make an order complete based on next instocks, fill rates, customer cancel dates, etc

127

Work From Home-customer Service Representative Resume Examples & Samples

Handle all telephone inquiries in a prompt, professional and courteous manner
Work to ensure first call resolution with every inquiry
Input and/or update information efficiently and accurately
Ensure all inquiries are worked and resolved in accordance with department policies, procedures and standards
Achieve quantity and quality results as set out in department standards
Accurate completion of data input, tracking and closing of files
Comply with HBC policies including Health and Safety procedures
Maintain acceptable attendance and punctuality record including adherence to schedule

128

Senior Warranty & Repairs Customer Service Representative Resume Examples & Samples

Processing received parts within 24 hours and resolve any associated issues
Quote customer repairs and follow up with customers for approval
Expedite urgent customer requests
Process customer warranty claims
Review and provide recommendations for warranty disputes
Develop warranty standard work and train the other customer service reps on warranty administration
Coordinating problem resolution with the CSS Aftermarket Account Service Managers (ASMs), and CSR Lead
Support the company’s goal of world-class International Trade Compliance (ITC) performance by
Completing all required ITC training/certification in a timely manner
Actively seeking full understanding of job- and function-specific ITC requirements and contributing to the development of ITC-specific standard work
Complying fully with all ITC requirements, policies, procedures and standard work
Raising any ITC questions or concerns through company-sponsored channels for resolution

129

Customer Service Representative st Shift Resume Examples & Samples

Providing rapid resolution for all material requests, achieving >90% shipped for all material requests
Participate in supporting 24 x 7 operations through the Customer Care Center as defined by Customer Service and Logistics management
Assisting ASMs and CSS in promoting sales and achieving financial objectives

130

Call Centre Customer Service Representative Resume Examples & Samples

Minimum education requirement -- completion of a high school diploma or recognized equivalent
One year of service experience in a customer focused environment
Well developed problem solving abilities
Proficiency in a PC-Windows environment
Strong computer navigation and keyboarding skills and a comfort with using multiple screens to access information (typing speed of 30 wpm)

131

Temp-customer Service Representative Resume Examples & Samples

Provide excellent & professional Customer Service & Support to our consumers by doing things with innovative and even unconventional ways
Follows through on all customer calls
Researches information necessary to handle customer needs
Never accepts or becomes comfortable with the status quo, but is always thinking of ways to change processes, perspectives and improve the overall customer experience
Quick and friendly follow-up on all customer issues and inquiries with a whatever-it-takes attitude
Ability to perform a variety of tasks under pressure
Operate standard office equipment including a PC and a single line phone
Have a understating of all FOX products, MX knowledge as plus
Maintain effective communication across different departments and with customers
Ability to organize, prioritize, and work under time constraints with attention to detail
Data Order Entry into our SAP system - (SAP knowledge preferred)
Promptly greets callers in a professional and courteous manner
Ability to express oneself clearly and concisely; enunciates well
Listens to customer’s needs with patience and consideration, and reacts accordingly
Utilizes timely decision-making skills as needed
Helps promote team atmosphere by communicating ideas and sharing knowledge
Minimum of 3 years in similar customer service experience within action sports industry
Excellent verbal communication skills required
High analytical skills and ability to clearly communicate to all levels of the organization
Industry knowledge helpful
Typing at 35-40 wpm with accuracy
10-key by touch preferred
Proper use of English
Familiarity with computer windows

132

Senior Technical Customer Service Representative Resume Examples & Samples

Provide World Class Merchant Support and Service to our customer base via inbound phone calls, e-mail, and eTickets
Basic PC skills in a Windows environment along with strong keyboard skills
Basic knowledge of multiple programming languages (ASP, PHP, xml, etc.)

133

Customer Service Representative Italy Resume Examples & Samples

Achieve and maintain indicated communication service levels
Country level commercial support
High School diploma or equivalent with 1-2 years of experience in a customer service environment
2-3 years working experience in a service related environment
Proven customer relationship and service skills
Initial experience in the sports industry, previous experience in a customer-service environment
Good technical knowledge of bicycles and cycling apparel & accessories

134

Saturday Customer Service Representative Resume Examples & Samples

Have FUN, and provide love to children and families
Greet customers. Give tours. Answer questions
Answer phones, and provide info about our lessons
Solve problems for folks, and find solutions
Data entry; run reports in class registration software
Assist aquatics department, and fill teacher schedules

135

Collections Customer Service Representative Resume Examples & Samples

An understanding of Collections fundamentals
A commitment to dealing with clients and teammates with the utmost integrity and transparency
Thick skin and an unflappable nature—the ability to work with a variety of personalities and scenarios
The ability to empathize with clients who may be going through a hard time and the dedication to guide them through their situations
An open and friendly way of communicating that can put clients and colleagues at ease

136

Customer Service Representative MHF Resume Examples & Samples

Handle all telephone inquiries in a prompt, professional and courteous manner while working to ensure first call resolution with every inquiry
Input and/or update data and file information efficiently and accurately
Ensure all inquiries resolved in accordance with department and HBC policies, procedures and standards
Assist in the achievement of department and company results by always being conscious of priorities and the needs of the department
Maintain an acceptable attendance and punctuality record including adherence to schedule
Liaise with internal departments and external vendors

137

Csr-customer Service Representative Resume Examples & Samples

Ability to type (WPM vary based on Client Requirements)
The ability to relate to customers in a professional and courteous manner
Must pass Medical Exam and Background Check

138

In-store Customer Service Representative Resume Examples & Samples

Active participation in In-store sales activities (and/or) projects
Complete knowledge of CSA I, II and III, as well as, Personal Banker duties (i.e. cross-selling other bank products)
Represents the Bank in a courteous and professional manner, by greeting and addressing the customer by name, while providing prompt, efficient, and accurate service when processing customer transactions
Understand how and where to properly direct customer inquiries and complaints to preserve customer satisfaction
Focus on individual and departmental goals for both sales and referrals to achieve monthly referral goals as established by the CSM
Meet personal goals and promote team goals set by Retail Management
Receives checks and cash for deposit, verifies amount, examines checks for endorsements, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures
Cashes checks, redeems US Savings Bonds, processes cash advances, processes withdrawals and pays out money after verification of IDs, signatures and customer balances, and enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures
Accepts checks and/or cash for loan payments, TT&L payments, official checks, travelers’ checks, and US Savings bonds, verifies cash, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures
Places holds on accounts for uncollected funds only when required as stated in Bank procedures
Maintain cash drawer limits according to Bank policy
Participates in dual control procedures for removing cash and consignment items from cash vault and removing and processing transactions from the night depository and Automated Teller Machines (ATM), including verifying cash and totals
Comply with standards set to achieve high goals in the Customer Service Profile and Teller Management System Program, accomplishing quality, as well as, cost-efficient, customer service
Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses
Must be flexible to travel between bank locations when necessary
“LIVE” the Bank’s Mission Statement and “PRACTICE” the Bank’s Corporate Strategy
20100830 (20090507)

139

Lead Customer Service Representative Resume Examples & Samples

Aid the department manager in monitoring daily departmental operations and achieving quality service level standards
Review skills gaps and make recommendations to Management
Assist with departmental operations and ensure that a high level of professional service is provided by training and retraining operators, monitoring call quality and following up on any complaint received by the center, issuing banks or VISA
Minimum of one year experience as a CSR or above is required
Ability to prioritize and balance workload across multiple sites
Proficiency in Microsoft Office products and technically proficient in database management
MUST BE FLUENT IN ENGLISH & SPANISH!!

140

Accounts Payable Customer Service Representative Resume Examples & Samples

Provide the highest level of customer service to our vendors and business stakeholders, always aiming to go "above and beyond" where possible
Troubleshoot
Answer all incoming phone calls in a timely manner and minimizing dropped/transfer calls
Effectively manage all customer service tickets and ensure effective and timely resolution of all tickets within departmental targeted SLAs
Manage escalation/rush requests through to completion
Partner with business stakeholders to improve and enhance the customer service experience
Be knowledgeable of all AP processes and technologies - to be able to explain/train end-users or vendors
Ensure departmental process/policy documentation is up to date and adhered to
Review any aged open items to ensure proper action/follow-up
BS/BA in Business, Accounting, Finance or related field of study
Experience working in a procurement /accounting operations function for a global company, preferably in a customer service role
At least 3 years of accounts payable experience
Deep knowledge of Accounts Payable and Procure to Pay processes, policies & procedures
A strong desire to focus on serving the customer and continually seeks to deliver more than the customer expects
Ability to multi-task and maintain a level head under high pressure situations
SAP functional knowledge/ experience required
Ability to communicate effectively both verbal and written
Excellent organizational skills, detail oriented with an outstanding attention to detail
Strong Microsoft Excel and Word
Strong work ethic with a positive, hands-on, can-do attitude
Excellent interpersonal, analytical and problem solving skills

141

CCB Customer Service Representative Resume Examples & Samples

Take information from the management for self and evaluate for improvement with the direct manager
Ensure that all customers queries get resolved in the minimum possible time frame and escalate any issues to CCB managment
Support less experienced Customer Service Representatives / bankers
Handle and solve all kind of queries and requests, with great focus on quality of service provided
Ensure that all customer problem resolution indices are reported and highlighted
Handle incoming/outgoing calls inline with CCB call center parameters and goals

142

Associate Customer Service Representative Resume Examples & Samples

80% - Customer Interaction and Queries – Scheduling, re-scheduling and cancelling exams for candidates as well as responding to and answering their questions and concerns through various channels and computer systems (including but not limited to calls, chats and/or e-mails)
15% - Continued Training – Up-training on new clients/programs and/or assisting with new hire (side by side) training
Six months customer service experience required
Strong interpersonal skills and ability to convey concern and empathy towards customers
Working knowledge of Microsoft Word
Proficiency navigating multiple computer systems concurrently
Organizational skills and strong attention to detail

143

Temp PSC Customer Service Representative, PM Resume Examples & Samples

These call center positions will include shifts which cover center hours from 2pm to 11pm Monday through Friday (flexible) and 9am and 5pm on Saturday and Sunday
Serve as an escalation point as needed to the appropriate department for resolution
Must have excellent oral and written communication skills

144

Customer Service Representative Pm-pm Resume Examples & Samples

Able to assist with all aspects of the service for Willis Towers Watson Clients
Able to assist with the implementation of new clients
Document client conversations and meeting notes
Able to assist in providing information and answers client questions relative to administering insurance accounts under supervision
Implement and maintain various Willis Towers Watson tools
Knowledge of Willis Towers Watson Compliance (WTWEM)
Requires supervision and guidance
Receives direct instruction
Work requires review of output by supervisor and/or direct “customers” of the process
Non client facing
Effectively communicate in verbal and written formats
Assist with various special projects as needed
Competency in Microsoft Word, Excel and PowerPoint
License not required
Prior insurance industry experience preferred
Proficient in Microsoft Excel, Word, PowerPoint and Outlook

145

Gcas Lead Customer Service Representative Resume Examples & Samples

Collaborate with Manager on reporting/mentoring and suggested course of actions at both team and individual levels
Minimum of 3 years of experience in customer service contact center
Experience leading people is preferred
Solid leadership and decision-making skills and able to demonstrate a business presence appropriate for client contact and teammate interaction
Demonstrated Vis a values

146

DPS Lead Customer Service Representative Resume Examples & Samples

Observe and evaluate skills gaps and make recommendations to Management
Internal Applicants should be at or above the L3 (Sr. CS/Specialized Rep)
External candidates should have at least 2 years’ experience as a Call Center Agent or above
Demonstrated ability to improve process and lead Change Management

147

Customer Service Representative Lead Resume Examples & Samples

Monitors the daily operations of call center activities performing customer-oriented telephone activities and various background operations duties
Monitors work guidance and performance measures to meet goals for delivery of service
Monitors quality of service and responses provided through observation and monitoring of calls
Assists and advises staff members in resolving problems and issues that arise with internal and external customers. Communicates appropriate options for resolution
Reports to senior management on team accomplishments, achievements, and productivity
High School Diploma or equivalent required and/or training
One to Three years experience in a call center environment
Experience with high volume call center
Must be clear spoken and have strong verbal and written communication skills
Must have the ability to perform in a professional and courteous manner at all times
Familiar with computers and Windows-based applications
Possess leadership skills and the ability to motivate successful team behavior
Possess the ability to manage resources to meet fluctuating volumes, required response times, and strict compliance to policies and schedules
Must respond to every call with a sense of urgency and give direct, accurate information
Must have the ability to motivate staff and encourage top performance
Must have good comprehension skills
Must have dependable work history

148

TPS Customer Service Representative Resume Examples & Samples

Responsible for operational processing to include data collection and tracking of correspondence
Provide support to the European Customer Service Team
Primary point of contact with GE businesses, internal teams, and outsourced suppliers
Responsible for supporting the TPS commercial team by providing reliable administrative support towards clients and suppliers
Answer and resolve supplier inquiries when necessary
High school diploma with at least 4 years experience working in a fast paced, customer service and/or sales support environment
Detail oriented, accurate
Experience with relevant systems as applicable (ie: Oracle Financials, AP platform user experience, etc.)
Affinity with Financial Services Product(s)

149

Telephone Customer Service Representative Resume Examples & Samples

Minimum of two years as a telephone service representative, or comparable administrative/customer service
Excellent communication skills with concentration on telephone techniques
Detail Oriented
Ability to achieve phone metrics for the department

150

Online Banking Customer Service Representative Resume Examples & Samples

Maintaining high standards of telephone etiquette and positive outcomes
Active listening to our clients’ customers to understand and meet their needs
Handle, research, educate, troubleshoot, and resolve any type of inquiries/requests from customers
Complete work within established time guidelines and metrics while maintaining strict confidentiality
Use Microsoft Programs and client specific computer systems and databases to review accounts and update data with accurate information for tracking and customer relationship management
Keep abreast of client developments affecting customer service

151

E-commerce Customer Service Representative Resume Examples & Samples

Positive communication with customers to provide our luxury service standards
Maintain data for customers when they need support
Communicate customer feedback to appropriate to team members
Build and maintain professional and positive relationships with peers
Make decisions based on what is best for the customer while protecting our brand
Entry level position. Experience in a service environment preferred, gained through retail, call center or customer service
Demonstrate service centric approach with a positive attitude
Must have computer skills including experience with MS Office applications
Must be able to work well in a team environment
Must be an analytical thinker and have the ability to resolve issues quickly

152

Senior Telephone Customer Service Representative Mortgage Servicing Resume Examples & Samples

Respond to mortgage telephone inquiries
Successfully complete and implement all learning from all training programs, which includes achieving a passing score on all quizzes and tests related to training, monitoring of information retention
Correctly and legibly complete all forms, E-mails and paper, required to complete customer inquiries
Minimum of two years as a telephone service representative, or comparable

153

Associate Customer Service Representative Resume Examples & Samples

85% - Inbound Queries –Scheduling, re-scheduling and cancelling exams for candidates as well asresponding to and answering their questions and concerns through calls, chatsor e-mails
5% - ProjectAssistance -– Other duties as assigned
5% - Outbound Calls - Follow up with candidates
5% - Training Assistance – Assist with new hire (side by side) training
Proficient in Spanish
Multi-tasking abilitiesy
Availability to work evenings and weekends as needed preferred

154

Twin Hill-customer Service Representative Resume Examples & Samples

Consistently provide customer service with courtesy, integrity and efficiency to meet and exceed corporate customer and Company expectations
Receive and respond to incoming calls, emails, and written correspondence in a timely and professional manner
Establish rapport with customers and provide timely follow up on unresolved issues by placing outbound calls or sending written correspondence
Operate as a consultant and key resource for internal and external customers regarding products, services, and operations
Draft written responses to communications received via phone, email, facsimile, and mail, proofing correspondence for spelling, grammar, and formatting
Effectively communicate with customers and other employees by composing accurate, prompt, and effective responses
Utilize tact and sound judgment in communicating and resolving customer inquiries, and provide appropriate responses on a case-by-case basis
Independently resolve common issues and collect detailed information to aid in decision making efforts
Accurately enter, process, and follow up on orders for corporate clients
Effectively utilize systems (Blue Cherry and Blue Martini) for inventory management, reporting, and online ordering
Develop and maintain a thorough understanding of products including fabric, style, size, and fit details
Support and educate customers regarding various products and programs
Perform data entry in an accurate, detailed, and timely fashion into the appropriate systems
Consistently meet firm deadlines while effectively handling large amounts of information and answering high volume calls
Demonstrate leadership qualities, strong character, and integrity, as well as confidence in actions and decisions, ensuring that customer expectations are exceeded
Work collaboratively with co-workers and management to ensure best practices in customer satisfaction are utilized
Follow Company policy and best practices in all areas, paying strict attention to the security and protection of sensitive customer information
1+ year(s) of experience in customer focused sales or support role required
Computer literate with the ability to easily learn, and efficiently operate, new systems and programs; Blue Cherry and/or Blue Martini experience strongly preferred
Proficient use of Microsoft Office programs including Word, Excel and Outlook
Ability to handle incoming calls in a high-volume, team-oriented call center environment
Highly motivated to create, maintain, and increase customer satisfaction
Excellent interpersonal, verbal, and written communication and listening skills required
Extensive command of the English language and superior grammar and creative writing skills
Well-developed analytical skills, with a proven ability to make quick and effective decisions independently
Ability to accurately record information into appropriate systems in an efficient and timely manner
Ability to pay strict attention to details while also maintaining an organized environment
Consistently demonstrate pose, tact, and diplomacy
Demonstrated ability to exhibit excellent telephone etiquette and a professional demeanor
Self-motivated with the ability to also work effectively and efficiently in a team environment
Demonstrated initiative to consistently provide quality customer service, while also exhibiting a high sense of urgency in a time sensitive environment
Ability to prioritize and address multiple tasks simultaneously in a high-volume environment
Punctual, dependable, and reliable, with the willingness and ability to follow a strict attendance policy
Authorized to work for any employer in the United States

155

Autoplan Customer Service Representative Resume Examples & Samples

Analyze client inquiries by providing information on products, services and matching customer needs to market. Review coverages and make recommendations as appropriate
Provide and process new/renewal and mid term changes of registration, license plates, temporary operating permits, transfers, garage policies, floater plates, prorate plates, special coverage policies and cancellations for individual and fleet clients
Promote, explain and recommend coverage and additional products available
Works go resolves issues and conducts the appropriate investigation to resolve the issues
Maintain strong working knowledge of ICBC products and guidelines, keeping up to date with changes and new guidelines
Grow and maintain a book of business, meeting established sales and service targets for self and team
Liaise with offices within the region and across Canada as required
Create documentation, processes, procedures, policies and training manuals as required
Support the account management teams with commercial Autoplan inquiries
Minimum three (3) to five (5) years Autoplan experience required
Experience with ICBC required
Strong knowledge of large volume fleets and garage policies, as well as experience processing fleets
Knowledgeable with procedures to register and insure out-of-province automobiles
Strong MS Office skills; including Excel
Meticulous attention to detail, refined organizational skills and the ability to multi-task
Experience with Autolink and ICBC batching ideal
Previous supervisory experience an asset

156

Lord & Taylor Customer Service Representative Resume Examples & Samples

Availability to support the Call Center Hours of Operation with flexible shifts Sunday to Saturday and increased hours as needed during peak business periods
Customer Service and/or Call Center experience
Ability to respond to customers, co-workers, and Management in a professional and courteous manner
Excellent organization skills, follow-up, ability to multi task and willingness to learn
Strong commitment to delivering exceptional Customer Service

157

Customer Service Representative Senior Resume Examples & Samples

You must have excellent communication skills, both verbal and written
Ability to manage multiple functions including complex client reporting, change control
Research and resolve client issues or requests Develop and maintain relationships with large and complex clients
Coordinate activities with other departments to meet client’s needs
Must be able to multi-task and prioritize in order to meet deliverables
Must be organized and able to work with frequently changing requirements and projects from clients
3-5 years client services experience
Key / large account support preferred
Proficient in Microsoft Office, Excel and Word applications
Working knowledge of Microsoft Power Point preferred
You must be proficient in use of Microsoft Office products, including Word, Excel, etc. required

158

Customer Service Representative, Temporary Resume Examples & Samples

Key enter data from source documents into mainframe or other data entry systems according to specifications
Contact customers to resolve processing anomalies
Follow written procedures
Follow priorities as assigned by management
Must be able to sit for long periods of time
One year production experience preferred
Strong PC and key entry experience
Legible handwriting and the ability to read handwriting
Ability to meet and maintain high quality/accuracy standards
Effective communications skills, both verbal and written
Typing 30 - 40 words per minute and Data Entry 3000 keystroke/hour desired

159

Call Centre Customer Service Representative Paye Resume Examples & Samples

Dynamic interpersonal and communication skills
A professional telephone manner
Start Date: TBD - This posting is intended to gather applications for upcoming service vacancies in the near future

160

Sugoi & Sombrio Customer Service Representative Resume Examples & Samples

Operate as inside support for our Independent sales force
Assist sales reps with account management and new sales opportunities
Answer inbound telephone calls and emails in a professional and timely manner
Advise about product details (sizing & fit, color, fabric, appearance, features, technology)
Look up availability, price & terms, current promotions
Input and adjust orders
Check order status (track internal processing, communicate shipping & delivery info)
Solve pricing, credit, and shipping problems
Look up & re-send invoices, packing lists, etc
Process warranty claims & book orders for replacement products
Conduct outbound call campaigns to reps/dealers for specific promotions, updates, tasks, etc
Provide excellent customer service for inquiries and issues
Recognize, document, and alert the team leader of trends and issues
Recommend internal process and policy improvements
Assist team leader with on-the-job training for new employees
Lead or assist with other projects and tasks as assigned
Basic bicycle Apparel & technical knowledge required
Must be flexible to work a varied full time schedule during the hours of 9:00am to 7:00pm ET Monday-Friday
2- 5 years’ experience working in bicycle retailer or outdoor technical apparel retailer
Passion for Cycling and the Cycling Industry
Proven track record of great customer service
Attention to detail and organization
The candidate should be self-motivated, highly flexible, and have the ability to work well under pressure in a fast paced demanding environment. Desire to advance within the industry is a plus

161

Customer Service Representative, Sales Resume Examples & Samples

Commitment to paid training period - 7 weeks, Monday - Friday, 8:30 am to 5 pm
Availability to work any schedule after training
Hours of operation - 7:45am to 1am, seven days per week including holidays
Overtime may also be required
At least 6 months of customer service experience; sales experience preferred
Multi-tasking; multiple computer screens and programs while conversing with the customer
Results oriented individual that can meet or exceed performance standards
Willingness to accept feedback and participate in our coaching environment
Ability to build rapport, show empathy and engage with customers
Listening intently to diffuse and assist customers to confidently resolve issues
Enthusiastically guiding customers in product recommendations

162

Customer Service Representative Intern Resume Examples & Samples

30% of time spent on a specialized skill. Skills include operational process design and oversite, reporting, training or project coordination
Strong sense of accountability
The job is fast-paced, and requires good focus and an efficient mindset to keep up with the pace of work
Good use of MS Office. Excel skills should be able to build excel formulas and pivot tables (or the ability to learn how to slice/dice data in excel)

163

UK Customer Service Representative Resume Examples & Samples

Demonstrate ability to coach and develop staff
Proven ability to delegate
Ability to communicate in various formats with seniors, peers and direct reports (good news, results, issues)
Cover SM responsibilities where required and can effectively manage in their absence
Demonstrate ability to achieve results from people who you do not have formal influence over
Show ability to develop and leverage network
Proactively monitor client’s activity through the effective use of all systems available whilst identifying opportunities to improve the client experience
Represent the department on client visits
Previous experience in supervising teams within a dynamic, fast paced environment is essential
A proven track record of no less than 4 years experience within Financial Services / Banking
Experience within Securities Operations would be ideal but is not essential
Knowledge the DCC markets ideal
People management experience ideal but not essential
Strong Leaving Certificate
Citi cert in people management (preferable)

164

Customer Service Representative, Ksts Resume Examples & Samples

Review orders entered by each market’s Sales Assistants and adjust as appropriate
Review pre-emptions and work with Assistants to manage and determine make goods
Work with Account Executive, National Sales Manager and Traffic and Marketing Department to coordinate all elements for promotions and events
Manage small-cap accounts; prospect and research businesses as necessary
Generate system reports for tracking and forecasting
Maintain client schedules to ensure delivery of buy and assist National Sales Manager in posting schedules
Prepare market and ratings data for use in National meetings
Coordinate with Traffic and National Sales Assistants on ad copy
Assist Accounting with billing and invoicing for National clients
Support the National Sales Manager with projects as needed
Act as back up for the NSM when necessary
Bachelor’s Degree or related experience preferred
Minimum 2 years’ experience in a professional business environment
Proficiency in Microsoft Office; Outlook, Word, Excel and PowerPoint
Ability to multi-task and work well as part of a team
Ambitious with a desire to excel his/her career
Previous advertising/media experience
Knowledge of Donovan, OSI, Media Ocean, Matrix and/or Concur
Exposure to Nielsen Ratings System

165

Customer Service Representative, Permit Sales Resume Examples & Samples

Provide information regarding policies and procedures, terms, and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers
Notify appropriate personnel in the event of an emergency. Maintain complete and accurate records of all student-or staff-related safety incidents
Benefits

166

Inbound Customer Service Representative Resume Examples & Samples

Handle constant call flow without rest between calls
Constantly operates a computer
Flexibility; scheduling is based on business/seasonal need
Be ready for work every day at prescribed time; punctuality is a must
Must meet or exceed corporate key performance sales metrics
Maintains schedule adherence

167

Customer Service Representative Belgium Resume Examples & Samples

Maintenance of customer and order related administration
Handling of incoming warranty cases
Back up of other retail related service departments
Maintain positive open lines of communication with Company management and other departments in order to contribute to a smooth flow of information and efficient operation of the organization

168

Customer Service Representative With German Resume Examples & Samples

Deal with both technical and non-technical people at all levels within the organisation
Must adhere to the monthly schedule, times for break, lunch and off-phone time
Excellent time keeping

169

DPS Customer Service Representative Resume Examples & Samples

Adhere to established CSS procedures and guidelines while providing quality customer service in order to meet and exceed department standards
RECRUITER MUST EDIT BASED ON LOCATION: Typically requires a minimum of 2-4 years experience in a customer service environment (AP, Canada, LAC, US) OR Some prior experience in areas of activity. (CEMEA)
Knowledgeable of multiple Visa product lines

170

Lead Customer Service Representative Resume Examples & Samples

2 years, 3 years preferred
Experience working in a call center or customer service department in a healthcare environment. Knowledge of HIPPA compliance and various health insurance types. Demonstrated interpersonal and organizational skills. Ability to multi-task, implement policies and establish efficient work systems. Knowledge of medical terminology, health plans, ACD reporting and MS Office software. Excellent verbal and written communication skills
A Fire and Safety card must be presented upon hire or must be obtained at our facility within the first 30 days of hire and maintained by renewing before expiration date

171

Dutch Customer Service Representative Resume Examples & Samples

You enjoy working on your own initiative
You have 6 months experience in a customer service environment
You have fluent Dutch and English
You have excellent communication skills and relationship building skills
You work well within a team
You have good organisational skills and attention to detail
You have good persuasion and influencing skills
This is a permanent role
Unlimited opportunities to progress within the company
You will be joining a very friendly and exciting team
Excellent salary and great benefits
Fun and energetic working atmosphere
Great opportunity to work in the world's biggest online ground transportation marketplace
Straight forward interview process
Generate additional revenue from existing online customers
Booking queries, post rental queries and fraud
Handling reservations, confirming bookings
Handle customer queries over the telephone
Building and maintaining relationships with external partners and suppliers

172

Customer Service Representative France Resume Examples & Samples

Handle incoming and outgoing communication for retailers and consumers through various communication channels and platforms: phone, email, B2B
Customer database maintenance
Contributes to the success of company by leading or assisting with other projects and tasks as assigned

173

Sales & Customer Service Representative Resume Examples & Samples

Manage, develop and grow monthly revenue by providing Demonstrably Superior and Pleasingly Different service
Analyzes existing and anticipated customer requirements and promotes consideration of company products to fill requirements
Identify and resolve customer problems related to order processing, pricing issues, inventory issues, etc. while maintaining a high level of customer satisfaction
Work to continually improve Key Performance Indicators (KPIs) for both sales and customer service including revenue per call, order conversion rate, average order size, inbound and outbound handle times and our mission of friendly and knowledgeable service
Answer a high volume of inbound sales/customer service calls and emails daily in a professional and efficient manner
Follow guidelines for offering product discounts and minimum performance standards
Provide co-worker training and development for all product lines represented by CGPO
Solution selling skills
Strong written, typing and communication skills
Basic knowledge of Callaway Golf (and other corporate brand) product features and benefits for all current and past product lines
Able to influence customer decision making by identifying customer needs and recommending product to meet or exceed their requirements
Able to professionally and efficiently manage all types of customer issues and inquiries related to product sales and or problem resolution while maintaining a high level of customer satisfaction
Able to work evenings and weekends as necessary in support of 7 day customer service environment
Minimum 2 years Sales experience required
General customer service experience required
Extensive knowledge of the Golf required
Call Center / telemarketing background

174

Inbound Customer Service Representative Resume Examples & Samples

Respond to mortgage telephone inquiries
Demonstrate knowledge in escrow analysis, PMI insurance, payoff, special products, hazard and flood insurance, refinancing, legal issues and loan documentation
Represent the department in a professional manner and be able to interface with all levels of management
Cross-selling skills

175

Customer Service Representative With Hungarian Resume Examples & Samples

Team spirit, able to work in a high performing international team
Take initiative and work as independent on role's daily tasks
Knowledge of Windows Operating systems, Linux, Networks (LAN/WAN), Lotus Notes and other applications is welcome
Ability to handle customer complaints

176

Customer Service Representative\ Peak\time-high Street Resume Examples & Samples

Provide superior client experience
Take ownership of client problems at first point of contact
Ensures appropriate escalation to the Manager Client Care & or other branch colleagues as required

177

TPS Customer Service Representative Resume Examples & Samples

Answer and Resolve Supplier Enquiries
Maintain Relationship with Clients (AP, Finance, Sourcing) and Suppliers
Maintain and Update Supplier Data
Promote the TPS Website and Support Suppliers Using It
Identify and Work on Improvement Opportunities (Internal and External)
Support the TPS Commercial Teams in Europe and Asia
Reconciliation of Daily Payments to Suppliers
Execute all Forthcoming Administrative Duties
Multi-lingual - Spanish is a pre
Good Problem Solving Skills
Customer Oriented; Team Player
Good Computer Skills - Excel and Word
Ability and Interest to Work in a Dynamic and International Environment
Basic Understanding of Finance and IT
EU Work Permit
Related Business Experience
Strong candidate identified

178

Customer Service Representative With Italian & English Languages Resume Examples & Samples

Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call
Escalate queries when required to appropriate personnel
Identify knowledge management gaps and drive closure

179

Customer Service Representative With Spanish & English Languages Resume Examples & Samples

Ensure that all tickets are logged and assigned according to the account's procedures
Minimize outbound call duration and quantity
Monitor ticket queues
Escalate any issues as soon as they arise to the appropriate contact

180

Customer Service Representative Manager Resume Examples & Samples

Customer forecast review and attainment tracking with customer
Materials & capacity readiness review/ follow with factory team
Revenue attainment tracking
Manage customer biz requirement (logistics, B2B, issue or complaint,..etc) & strengthen customer relationship
Order billing management
Account receivable& raw matls inventory management

181

Customer Service Representative With Polish Resume Examples & Samples

Handle internet and telephone based customer queries from IBM employees in Central & Eastern Europe
Perform problem determination and recording of accurate details on all incoming queries and problems
Ensure timely resolution of critical customer requests to ensure IBM business continuity
YOUR MONEY
Fluent English and Hungarian (written, spoken)
Good computer writing skills

182

Temporary Customer Service Representative Resume Examples & Samples

Understands brand policies and knows when to utilize this information or when to make an exception
1 to 3 years customer service experience a plus
Must be professional at all times

183

Senior Digital Customer Service Representative Resume Examples & Samples

Provide World Class Client Service to Merchants and Resellers e-Ticket, email or chat
Escalate tickets to Leads, Managers or Specialists as needed
Must have punctual, regular and consistent attendance High School Diploma required, Associate or Bachelor's degree preferred

184

Commercial Card Customer Service Representative Resume Examples & Samples

Attention to detail – ensuring accuracy and completeness of information relayed to cardholders
Able to make well-informed decisions within the boundaries of the job function
Ability to diffuse difficult customer situations and maintain calm under pressure
2 years customer service experience in financial services is a plus
Experience within credit card industry is a plus
French/Canadian Speaking is a plus
Spanish Speaking is a plus

185

Senior Consumer Customer Service Representative Resume Examples & Samples

Salesforce.com Service Cloud experience is preferred
Live chat experience is a plus
SAP experience a plus

186

Consumer Customer Service Representative Resume Examples & Samples

Stellar communication skills (written, verbal, phone, email, chat)
Minimum 3-5 years of experience including inbound customer service, inside sales, live chat at Support Level 2 or higher
Agile / Scrum methodology experience a plus

187

Major Accounts Customer Service Representative Resume Examples & Samples

Answering customer’s inquiries vie phone/e-mail, taking action related to billing/invoicing, account reconciliation, payment allocation/cash application and general account maintenance
Manage all departmental reporting related to the portfolio for which the position is responsible
Building and maintaining productive working relationships with CUSA, CSA, independent dealers, internal CFS associates and customer
Plans and executes projects in a timely manner
Minimum of bachelor’s degree in a related field or equivalent work experience
Minimum of 3 years of collections, customer service or leasing experience
Proficient in excel, strong financial acumen, project management, customer service, problem solving

188

Unitec Customer Service Representative Resume Examples & Samples

RESEARCH & CATALOG UPKEEP
INTERPRETATION OF OTIS TECHNICAL DRAWINGS AND DATA
ALTERNATIVE DESIGN SOLUTIONS/ADAPTATIONS

189

Customer Service Representative Latam Resume Examples & Samples

Prepare and respond to email-calls inquiries from Citi employees and vendors who write to one of our email assistance addresses for the services listed above
Escalate to a Manager any calls or emails that are sensitive in nature to our reputation
Accurately prepare individual metrics at the end of each business day to be consolidated with the group's performance
Maintain a safe and secure workplace within the Citi infrastructure
Advance Portuguese and English
Good analytical abilities in order to determine the best course of action when encountering a customer service issue
Good knowledge of the MS Office programs, especially MS Excel and MS Word

190

Intermediate Customer Service Representative Resume Examples & Samples

Process, research and resolve problems related to distributions, systematic payouts; and process complex death claims
Process/review commissions; and research and resolve commission, licensing, appointment, and termination problems
Assess quality of calls and processed transactions and provide constructive feedback

191

Customer Service Representative, Knsd Resume Examples & Samples

Work closely with Account Executives in the station and National offices to provide complete customer service to all NBC clients
Confirm approval from sales management for all incoming order rates, ratings and programming to minimize last minute changes
Relay maintenance of contracts to agencies where action is required, including, but not limited to spot make goods, program changes and under delivery weight
Act as a liaison between Account Manager and Agency to meet all buyer requests, including contract, inventory and program details
Track performance of contracts on local station through WideOrbit Media Sales posting system
Partner with traffic department to solve any open scheduling issues including copy and media resolution, order validation and dispute resolution
Work with salespeople and sales management for best reconciliation of the client
Fill in other areas within Traffic and Sales Service as needed and assigned by management
Process financial workflows: customer billing set up, credit card payments, CIA and rebills as requested
Maintain eFiles for station management and national sales office AE’s; orders, revisions and make goods
Learn to assign and manage material instructions for all on-air clients. With future ability to fill in and cover when needed
Proficiency in Word, PowerPoint and Excel
Candidate must be detail oriented and function in a fast-paced environment
Change agent – must embrace and drive significant process change across the station
Superior organizational skills – must possess the ability to manage multiple priorities
Experience with WideOrbit Traffic & Sales, Nielsen Audience Measurement a plus

192

Personal Lines Customer Service Representative Resume Examples & Samples

Grade assignment based primarily upon the individual's level of experience and production capacity
Additional consideration will be given to the size and nature of assigned market
High school diploma or equivalent Five years of insurance business experience (or equivalent education and related training)
440 Insurance License preferred
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. Ability to travel, occasionally overnight

193

Customer Service Representative, Gifts Resume Examples & Samples

Study and maintain currency with all applicable policies and procedures, contracts, and related legal issues
Represent department to students, parents, faculty, administrators, staff, and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Make formal presentations as assigned
Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time
Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment

194

Customer Service Representative, Senior Resume Examples & Samples

Minimum two years’ experience supporting large key accounts required
Requires excellent communication skills, both written and verbal
Requires good organizational skills, ability to multi-task and maintain an even handed approach with clients and internal contacts, while working with continually changing tasks in a fast paced environment
Excellent PC skills with detailed use of Word, Excel and PowerPoint a must

195

Associate Customer Service Representative Resume Examples & Samples

Excellent professional communication skills, verbal and written
Basic typing skills and keyboard dexterity required
Familiarity with MS Office preferred

196

Lead Customer Service Representative Resume Examples & Samples

Provides work direction to all representatives and provides supervisory coverage as needed
Uses good judgment and discretion when deviating or making exceptions to TCF policies or procedures
Primary contact and resource for representatives. Researches and resolves more difficult customer inquiries
Other duties as assigned or apparent

197

Customer Service Representative Online Brokerage Resume Examples & Samples

Monday to Friday: 8am to 9pm
Holidays as required
Building effective working relationships across the team and with various business lines and corporate functions
Facilitating a culture of open and honest communication by actively participating and contributing to touchbases, team meetings, encouraging the generation of new ideas and approaches and actively sharing knowledge and experience to enhance the development of all team members
2-4 years industry experience
Minimum of 1 year sales experience is required, including the ability to identify cross-sell and referral opportunities
Previous discount brokerage experience
Broad investment product knowledge in Equities, Fixed Income & Mutual Fund Securities
Strong attention to detail and ability to recognize risk to the firm
Strong communication / interpersonal skills
Ability to learn new tasks quickly and accurately
Ability to adapt to a changing environment and duties, dependent on current situations and directives from management
Expert knowledge of procedures related to securities settlement
Excellent time management skills with the ability to prioritize workloads to ensure optimum telephone coverage and adherence to established service standards
The following language skills are an asset: Cantonese, Mandarin, French

198

Customer Service Representative, Senior Resume Examples & Samples

Ensure client support and satisfaction at a professional level with minimal supervision by answering questions and resolves client issues relating to products and services
Provide first level support to clients, ability to research and analyze problems
Initiate and maintain regular contact with client both verbal and written
Coordinates change control and testing support
Ensures accurate and timely completion of assigned special projects and requests
Complete daily reporting requirements accurately and timely
Minimum two years’ experience supporting large key accounts
Experience working with client quotes, billing and reconciliation
Excellent communication skills, both written and verbal
PC skills with detailed use of Word, Excel and PowerPoint
Must be able to work in Hazelwood, MO office location
Experience working with the production floor and the IT department
Local candidates
Requires good organizational skills
Ability to multi-task and maintain an even handed approach with clients and internal contacts
Working with continually changing tasks in a fast paced environment

199

Maine Customer Service Representative Resume Examples & Samples

Receive inbound phone calls from customers and service their needs effectively and efficiently
Quickly understand and analyze customer needs by using active listening skills
Use computer software application to properly service customer accounts
Take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracks
Speak/write knowledgably about products and services
Contribute ideas and recommendations for improvements to the department and company
Receives significant guidance from policy and procedure
Can exercise some judgment in carrying out routine assignments with guidelines
Receives specific instructions on unusual situations or matters that depart from established procedures
Complete additional projects and tasks as assigned

200

Bonus Customer Service Representative Resume Examples & Samples

Ability to navigate through multiple computer applications with speed and accuracy
Ability to work with customers to resolve inquiries
Provide troubleshooting assistance to customers
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
Maintain a high level of world class customer service/professionalism to a wide range of customers
Recommend products that best suit the customer
Ability to read and interpret documents
Full Time Employment
Medical, Dental, Vision, & 401k plans
Educational assistance
Paid Time Off
Fun working environment!
Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
Six months experience in providing customer service either via phone or in person
Ability to type (WPM vary based on Client Requirements)
Maintain a positive environment, working with co-workers and customers within a diverse culture
Excellent telephone manner and listening skills
The ability to relate to customers in a professional and courteous manner
The ability to work in a team environment
The ability to work under pressure
The ability to sit for long periods of time
Excellent attention to detail and multi-tasking ability
Self-motivation to work under his/her own initiative
Must pass drug test and state, federal and criminal background check
Must have High School diploma or general education degree (GED)
Must be at least 18 years of age or older

201

Temporary Customer Service Representative Resume Examples & Samples

Provide courteous and professional customer service while exemplifying Vera Bradley’s core values to all customer types
Share promotions and suggest additional items as appropriate
Process and send requested reports, invoices and packs slips upon request
Assist retail partners with marketing promotion questions to include assisting with support documents on the Partner’s Log-InWork with Customer Service Specialists as needed
Prepare Return Authorization paperwork and print return labels utilizing FedEx Online
Evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience around products, packaging, shipping, service or billing methods Make outbound calls for follow-up and upselling
High school graduate
Demonstrated passion for excellence with respect to treating and caring for customers
Strong typing skills, 10 key experience and PC proficiency utilizing Microsoft Office software
Excellent organization and follow through skills
Excellent interpersonal, written and verbal communication skills
Knowledge of Vera Bradley customer service processes, systems and customers preferred
Must have the ability to sit at an office desk for long periods of time within close proximity to telephone and PC
Strong sensory skills, such as good eyesight, good hearing and dexterity

202

Customer Service Representative Loan Account Services Resume Examples & Samples

Associates degree or undergrad degree preferred
Strong ability to work in fast-paced environment with high monetary volumes
Strong customer service skills and relationship management skills
Good PC proficiency including Microsoft Office (Word, Excel)
Good written and oral communication skills

203

German Speaking Customer Service Representative Resume Examples & Samples

Associate Customer Service Representative works within a team environment that delivers Order Entry,Inside Sales and Administration activities,as well as acting as one of the main pre- and after-sales customer contact points,responsible for managing fast and effective exchange of commercial information between Field Sales,Distributors,Supply Chain/Logistics and other departments in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations
Manage allocated key accounts and regions, and back up other regions
Phone, Email and Web support to resolve outstanding invoicing issues
Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock
Graduated commercial apprenticeship
Excellent German language skills
Good in spoken and written in English

204

Italian Speaking Customer Service Representative Resume Examples & Samples

Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again
Excellent German or Italian language skills
Good knowledge of MS Office applications (User Level)
High level of motivation and ability to work under pressure
Excellent Italian language skills

205

English Speaking Customer Service Representative Resume Examples & Samples

Experience in similar field would be an advantage
Excellent English language skills (good in spoken and written)
Distinct customer focus

206

French Speaking Customer Service Representative Resume Examples & Samples

Work Location: Between Budapest and Fót (15 minutes distance from Budapest center, commuting allowance upon travelling policy or company shuttle bus provided after hiring)
Phone, Email and Web support to Field Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool
Excellent French language skills
Ideally basic technical knowledge
Fluency in other EMEA languages is desired

207

Spanish Speaking Customer Service Representative Resume Examples & Samples

Provide customers with product, pricing and service information
Build up close relationships with customers and commercial team to gain their trust and respond to customer queries in a timely and professional manner
Fluency in Spanish and English language skills

208

Multilingual Customer Service Representative Resume Examples & Samples

Associate Customer Service Representative works within a team environment that delivers Order Entry,Inside Sales and Administration activities,as well as acting as one of the main pre- and after-sales customer contact points,responsible for managing fast and effective exchange of commercial information between Field Sales,Distributors,Supply Chain/Logistics and other departments,in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations
Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements
Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance
Enter and maintain Customer Master Data plus execution of relevant security checks
Previous experience in direct talk-to customer is mandatory
Excellent German/Italian/Spanish/French/Dutch language skills
SAP Knowledge is an advantage

209

Customer Service Representative Temporary Resume Examples & Samples

Process sales orders received from customers through the SAP system to initiate the manufacturing process and meet customer requirements
The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements
The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting
Manage customer concerns/complaints/supply issues by ensuring effective communication, trend analysis to facilitate in development of corrective actions, and follow up to ensure close out of issues, and effectively manage communication on progress with customers
Liaise with Customers, Vendor Schedulers, Production Planners, Operations and Quality Assurance in order to deliver customer’s requirements
Apply operational excellence tools and techniques to continuously improve our processes and eliminate waste
An effective communicator who is capable of building excellent Customer Service relationships
Excellent mathematical, analytical and diagnostic skills and the ability to handle large volumes of data in a detailed way
Excellent PC skills and Excel spreadsheet experience
Preference for candidates with good working knowledge of SAP
Demonstrated Customer Service experience with a strong focus on problem solving skills

210

Customer Service Representative With French Resume Examples & Samples

Control, supervision and management of customer orders
Administration related to customer database in JD Edwards system and to the handling of customer´s queries
Communication with clients (hospitals, pharmacies and distributors) in France
Native/Fluent FRENCH spoken and written
Fluent English spoken and written
Advanced communication skills
PC skills on advanced level (mainly Outlook, Word and Excel)
Previous experience from customer service for minimum 1 year

211

Customer Service Representative With Romanian Resume Examples & Samples

Processes orders by inputting to system, providing confirmation to customers regarding order receipt and availability
Investigates and resolves customer complaints regarding billing, shipping delays and products
Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing
Generates non-routine correspondence to secure additional customer information or resolve customer disputes
Serves as liaison with sales, quality and warehouse personnel to handle customer inquiries and complaints
Solicits and tracks customer feedback. Conducts customer surveys
Analyses and reports on results
Tracks carrier performance and alerts management when performance metrics aren't met
Places orders for replacement and/or for correcting errors such as shipment of wrong item or shortages
Compiles shipping data and analyses for trends. Reports findings to management

212

Accounts Payable & Customer Service Representative With Italian Resume Examples & Samples

Respond to specific questions (business process and/or SAP related queries) from customer service group and clarify situations when necessary
Identify development trends and institute corrective measures when necessary
Support the invoice processing team in the day-to-day invoice processing and in the preparation of standard reports and statements
Proactively suggest ideas to automate processes, in order to keep the P2P SSC moving toward an “e”-environment
Perform all AP Support procedures as required to a high standard of quality, in a timely and efficient manner
Fluent Italian spoken and written required
Fluent Spanish or Italian is a huge advantage
Sound knowledge of invoice processing
At least one year experience in a similar job in finance / accounting / customer service environment
Willing to support less experienced colleagues
Ability to solve difficult situations using own judgment and sense of initiativeAccounts Payable

213

Special Projects Customer Service Representative Resume Examples & Samples

Four years of relevant customer service experience, preferably in a construction environment required
Excellent oral and written communication skills required
Excellent interpersonal skills to establish and maintain relationships with customers/clients and determine scope of project required
Computer proficiency with work processing, spreadsheets, and databases required
Knowledge of materials, tools and work procedures of building trades and the ability to convert this knowledge into material lists, labor requirements and work schedules preferred
Knowledge of the methods and equipment used in planning, estimating and scheduling work preferred

214

Customer Service Representative, Order Entry Resume Examples & Samples

Receive and expedite orders of product for shipment and service from customers and the field sales team across Canada
Respond to questions and provide information about Ecolab products
Make arrangements to place and trace orders and arrange for emergency service calls
Ensure accurate order entry and enter all call information into the order system
Respond to customer complaints, problems or issues in a positive and professional manner
Perform administrative, filing and daily maintenance activities
High School diploma or equivalent. Working toward a relevant post secondary diploma or degree would be considered an asset
Previous order entry and customer service experience in a call center environment is preferred
Customer service focus with a genuine desire to help others and excellent telephone skills and manner
Good interpersonal, communication (written and verbal), and problem solving skills
Successful candidates have good organization skills with a high attention to details and analytical skills
Strong computer skills and keyboarding skills
Experience with SAP is a definite asset
Proven ability to work in a fast-paced, multi-tasking work environment
Bilingual English/French would be considered an asset

215

French Speaking Customer Service Representative Resume Examples & Samples

Demonstrate ability to effectively communicate in French, both orally and in writing
Conversational language knowledge of English
Good time-management skills
Experience in Microsoft office
Ability of multi-tasking and work under pressure
Good problem-solving skills
Work effectively both on an individual level and within a team environment
Experience with an ERP System
Conversational language knowledge of Hungarian
General business acumen
Understanding of a supply chain environment and how to work collaboratively with the Supply Chain team in CS

216

International Customer Service Representative Resume Examples & Samples

Maintain customer master file data
Answer and respond to all customer, channel partner and Regional Manager’s inquiries
Supply quotation and tender preparation assistance, Quotation fulfillment, filing and faxing
Resolves order issues with the customer regarding pricing, availability, terms and delivery etc
Edit and clarify order details upon receipt and initiates the order processing cycle
Manage shipping consolidations schedule to conform to customer requirements
Prepares appropriate order processing documentation such as shipping documents, customs paperwork
Interface with freight forwarders regarding shipments to the customers or issues
Complete export (SLI/SED, AES etc.) and Hazmat paperwork for territory shipments
Work with Operations, Engineering and Freight Forwarders to ensure timely shipment of product
Interface with Export Coordinator for shipments of licensed products
Provide return authorizations and assist in accounting issues
Assure compliance US Export Regulations by reviewing monthly Thermo Import/Export update, monthly BNA Export reference manual as well as use the denied party screening list services website for all orders
Preferred- Bi-lingual
Prior experience with ERP systems
Associates Degree from accredited higher learning institution preferred
Preferred experience in an international sales or service support role
Prior experience working with freight forwarders
Experience with AES and HazMat certification strongly preferred
Knowledge of banking (Drafts and Letters of Credits) a plus
Proficient with the Microsoft Office suite of products
Able to make decisions and work independently

217

Overnight Customer Service Representative Resume Examples & Samples

Typing skills at a minimum of 40 wpm
Interest in the financial services industry, or some other related field
Experience handling customer complaints and resolving customer issues
Flexibility and ability to quickly adapt to change
Proven computer skills required (word processing, data entry, internet, spreadsheets)

218

Commercial Customer Service Representative Resume Examples & Samples

Strong verbal, written, and interpersonal communication skills
Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
Strong analytical and problem-solving skills

219

Customer Service Representative With Italian Resume Examples & Samples

Provide excellent customer service in IT support
Work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader
Fluent English and Italian (written, spoken)

220

Registered Customer Service Representative Resume Examples & Samples

0-1 year of general experience – need not be directly related to the position
Demonstrates aptitude for learning new systems and processes
Customer service and/or financial services experience preferred
Basic skills in MS Word and Outlook as well as using multiple software applications preferred
Possesses a bias for action and avoids workplace distractions

221

Seasonal Customer Service Representative Resume Examples & Samples

Exhibit the behavior of listening more than you speak
Resourceful to invent creative solutions
Comfortably navigate in a fast paced, technical environment
Passion to deliver a world class customer experience
Strong relationship builder with both internal and external customers
Knowledge to adapt your approach depending on customer communication styles
Technically savvy
Ability to sort out how technology works when things go wrong
Flexibility to work between the hours of 8am CT and 7pm CT (10pm CDT from Thanksgiving - New Year’s), including weekends and holidays

222

Mutual Fund Customer Service Representative Resume Examples & Samples

Works in a team based environment with shared goals. Supports team targets, department metrics and the greater corporate mission statement
Maintains a positive, professional demeanor and supports an environment that values uncompromising excellence
CSR must maintain a minimum internal call monitoring score, as well as meeting targets for Service Time, Accuracy and Attendance
Supports the department Service Level metrics by managing time effectively and remaining in “available” status when calls are in queue
Brings a service orientation that supports the field sales force in meeting their obligations to their clients. Serves a s a proactive liaison between shareowners and their representatives, keeping all stakeholders appropriately informed of service issues from discovery through resolution
Handles shareowner transaction requests in a manner that promotes the retention of assets while demonstrating the highest level of integrity in processing
Maintains an updated knowledge of John Hancock Mutual Funds and develops an understanding of how market forces affect the funds. To maintain this base of knowledge, the CSR is expected to read product literature, industry periodicals and to participate in training opportunities
Maintains a current knowledge of John Hancock Mutual Fund policies and procedures. Demonstrates the ability to clearly communicate our policies, procedures and product features to our client base

223

Service Center Customer Service Representative Resume Examples & Samples

Address client concerns via multiple channels (phone, chat, e-mail) with energy and empathy while collaborating as necessary with internal departments and team supervisors to resolve complex client inquiries. Utilize resources to promote first contact resolution
Handle general brokerage and banking inquiries relating to products, services, policies and procedures including margin and options
Engage with clients in dialog to identify unstated needs or financial goals that may be achieved by further utilizing Scottrade’s products and services
Proactively educate clients by promoting Scottrade products and assist them to understand the features and benefits of Scottrade trading platforms and tools
Review customer emails and compose timely and professional responses to inquiries, or forward and track emails to the appropriate department for review and response. (Technical Desk, Compliance, Supervisor, Marketing, etc.)
Effectively utilize our Customer Relationship Management (CRM) tool to document client interactions and to inform the branch office of new asset and product opportunities that require follow up and closure. Act as a branch liaison when appropriate
Utilize customer service skills to achieve client satisfaction and meet measurable department goals
Intermediate level understanding of banking products and services
Ability and willingness to remain current on all position policies, procedures and trainings. Understanding of Scottrade products, policy and procedures and basic understanding of the Scottrade brokerage and banking divisions including Scottrade bank relationship with the Brokerage Line of Business
1 years financial services experience or 3+ years professional call center experience required

224

Benefits Customer Service Representative Resume Examples & Samples

Print/Bind proposals, presentations and other client deliverables
Process tasks regarding new mail and other items assigned by Account Manager
Manage additions, deletions and changes to enrolled employees, through receipt of information from the account, submission to carriers and maintenance of hard copy account files. Document services provided in the agency contact management platform
Responsible for employer level billing problems on behalf of the client with respective carriers. Document all billing service issues in the agency contact management platform
Handle employee level claims issues on behalf of the employee with the respective carrier. Document all claims service issues in the agency contact management platform
Manage submission of employer applications to carriers as required
Manage employee applications to carriers, including confirmation that all information is complete and meets carrier's standards (scrubbing)
Complete Surveys when needed
Primary Phone Coverage
Support compliance initiatives
Responsible for soliciting information from client, carriers, vendors, etc. to manage benefit plans
Perform other tasks as assigned by management

225

Customer Service Representative Senior Resume Examples & Samples

Validates all unscheduled log outs via internal reporting and then reporting findings to the supervisor
Schedules mentoring sessions with other customer service representatives; coaches and helps others make a plan for development
Handles expedited situations which require adaptation of response or extensive research according to customer response
Responds to the most complex customer inquiries and provides well- thought out solutions
Provides detailed information about services, policies, and pricing and offers more advanced proactive plans
Keeps a track of the type of customer complaints and analyze to see the trend to minimize them
Serves as an advanced expert contact for internal and external customers
Serves as back-up for other Customer Service Representatives
Completion of an undergraduate degree in any equivalent field preferred
Minimum of 3-5 years of experience in customer service which includes experience in the title industry

226

Bilinual Customer Service Representative Resume Examples & Samples

Successfully manage customer accounts, help ensure that payments are made in a timely manner, and collect on past due accounts by contacting customers by telephone
Make daily bank deposits, accept customer payments, process vehicle liens and comply with Company policies and procedures as well as applicable local, state and federal laws and regulations
Participate in achieving store-specific goals and business objectives
Experience in a sales or customer service oriented position a plus; retail, sales, or financial industries preferred
Sales-oriented mentality and a passion for providing a superior customer experience
The desire and ability to work in a fast-paced, rewarding, and results-driven environment
Proficiency in Microsoft Office Suite to include Word, Excel, and Outlook
Credit and criminal background check required to include MVR (state exemptions may apply)
Valid driver's license and car insurance
Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required

227

Apjc-customer Service Representative Global Business Services Resume Examples & Samples

Provides Customer account support in line with customer segmentation offerings
Contributes to Cisco Sales productivity by reducing Account Managers’ administrative workload
Support Customers and Sales on pre-book to post-booking activities
Develops strong overview and drives Process, Tool and business flow improvements
Identifies Customer and Sales Process, Tools and Training opportunities
Engages and represents Customers and Sales with cross-functional teams
Attends weekly Sales Commit calls, keep track and obtain early business visibility
Intermediate level Excel e.g. trending analysis, reporting etc (essential)
High levels of customer orientation and service excellence
Efficient collaboration skills with internal / external customers and cross functional teams
Ability to prioritize work capacity
“Can do” attitude, proactive engagement, solutions seeking & team player in global environment
Open to change and goal driven

228

Senior International Customer Service Representative Resume Examples & Samples

Maintain/Update IFAR Process and ensure IFAR processing exceeds customer service levels/expectations
Train new and existing International team members on all aspects of International order management with emphasis on shipping
Create/maintain IFAR Backlog reports
Serve as International Shipping liaison between customers warehouse/logistics functions and an escalation point for other International CSRs
Manage, track, and maintain outgoing shipments for International via backlog and shipping reports
Communicate with customers regarding shipment information
As required – utilize and perform transactions in Oracle and IFAR system and communicate daily with customers regarding shipment information via telephone and email
Provide shipping and receiving personnel with information on shipments to be staged
Work collaboratively and cooperatively with colleagues to accomplish shared goals
Serve as a functional lead and International Subject Matter expert
Minimum of 2 years of customer support, supply chain, or related business experience
Minimum of 1 year of experience managing international customer orders
Must be legally authorized to work in the United States without sponsorship
Knowledge of export regulations and documentation requirements
Strong customer focus
Ability to quickly adapt to change and successfully manage urgent/high priority requests
Ability to effectively in a team environment
Strong computer skills including Microsoft Office, Word, Excel and Access
Ability to work weekends and holidays as needed, for month end revenue support
Experience working with ERP systems

229

Customer Service Representative Working Hours Resume Examples & Samples

Responsible for following up on all aspects that have an impact on the day-to-day customer satisfaction
To be the interface between the customer and Cytec for all steps trough order life-cycle
Facilitation of issue-resolution with respect to timely order fulfilment and for effective follow up on any complaint handling
Building and maintaining good relationships with internal & external customers
Bachelor' s degree and 1-5 years of work experience (preferably in Customer Service field)
Excellent computer skills, ability to use Gmail, Excel, and Word programs, preferably experience with ERP system
Superior communication skills including listening, verbal and written; negotiation skills, and telephone skills
Ability to work in late shifts (15:00-24:00)

230

Customer Service Representative Back Office Resume Examples & Samples

Bachelor in International Trade or similar, or experience in Supply Chain (transport/warehouse management/logistics in general)
Resourceful, result driven, analytical skills, team spirit, customer oriented
IT knowledge (MS office), SAP is appreciated
French and English at least, good knowledge of German language would be a plus

231

Managed Services Customer Service Representative Resume Examples & Samples

Create and Administer the customer service program for the global Honeywell Industrial Cyber Security – Managed Security Services (MSS) team
Develop sound and trusted relationships with customers
Contact customers on a regular basis to discuss MSS performance and ensure customer needs are met
Track all customer issues, prioritize according to significance, create a resolution plan and ensure completion
Acquire technical knowledge of systems and services required to resolve some problems as soon as identified
Work with the MSS team to ensure on time delivery of all services and to the satisfaction of our customers
Keep technically current with the Honeywell Process Solutions/ Industry Standard networking, cyber security, and wireless product/systems portfolio, while maintaining expert knowledge on specific designated network disciplines
Professionally represent the MSS business in interactions with internal and external customers and business partners as required
Maintain industrial safety awareness through the completion of pertinent safety certifications
Monitor and improve service quality and integrity
Bachelor’s degree in a computer related field such as Computer Science, Computer information systems, electronics or in lieu of degree 5 years of directly related experience
Good knowledge of the English language written and spoken
CISCO Certified Network Associate or equivalent
Microsoft Certified Solutions Associate or equivalent experience
Ability to write documentation and summaries
Strong communication skills with external parties
Security configuration and best practices
Experience working in industrial industry (Oil and Gas, Chemical industry)
Experience with remote support
Used to following or developing Policies and Procedures
Multicultural and multinational mindset
Working experience with TCP/IP networks (basic network/device configuration, basic firewall administration, VPN’s) would be a plus
Working experience of industrial control systems

232

Work-at-home Customer Service Representative Resume Examples & Samples

Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer’s bill, and resolve complex billing scenarios
Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH’s award-winning products
Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience
Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone
Working flexible schedules including weekends, holidays, and evenings
Regular and predictable attendance
Ability to regularly sit for long periods of time
Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics

233

Dutch Speaking Customer Service Representative Resume Examples & Samples

Associate Customer Service Representative works within a team environment that delivers Order Entry,Inside Sales and Administration activities,as well as acting as one of the main pre-and after-sales customer contact points,responsible for managing fast and effective exchange of commercial information between Field Sales,Distributors,Supply Chain/Logistics and other departments in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations
Participate in process improvement projects on an ad-hoc basis
Excellent Dutch language skills
Good in spoken and written English

234

MLS Customer Service Representative Resume Examples & Samples

Complete data entry to produce release instruments for loans which have paid in full which are low to high complexity in a timely manner to mitigate research fees and penalty exposure
Research recording information through Lifecycle Management Suite (LMS) and/or available recording jurisdictions websites Request and follow up on title search requests using third party vendor
Submit release instruments via eRecording or mailing hard copy with check (if applicable) to the appropriate recording jurisdiction
Answer incoming calls regarding the status of release or complex questions and communicate with leaders when assistance is needed
Enhance personal and professional growth through taking on additional responsibilities, suggesting process enhancements, completing required and voluntary training and education
Attend all departmental meetings to stay abreast of changes affecting area
Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities
Meet or exceed department standards with a specific emphasis on production, quality assessment performance and schedule adherence
Minimum 2 years experience as MLS/ CSR
Familiarity with all areas of mortgage loan servicing
Successful completion of CSR certification program
Very Good rating or above on annual review
Experience with loan servicing
Notary Public/e-Notary
Research and problem solving skills
Acts to achieve agreed upon objectives of the team in a supporting manner

235

Customer Service Representative / Dispatcher Resume Examples & Samples

Generate monthly customer SLA supporting documents
Develop new departmental process and procedures
Provide training for new hires and for new departmental process and procedures

236

Finance Customer Service Representative Resume Examples & Samples

Experience in customer service, including working with different personality types
Ability to communicate clearly via e-mail or phone, including active listening skills
Ability to exercise a friendly and professional attitude and quickly develop rapport with customers over the phone
Experience in a help desk or call center environment preferred
Ability to use multiple finance applications and databases in a demanding, fast-paced environment
Possession of excellent research and problem solving skills
BA degree in Liberal Arts or Accounting

237

Customer Service Representative International Resume Examples & Samples

Complying with all internal and external safety regulations pertaining to environmental protection and occupational & traffic safety according to the GRACE EHS system and ensuring that the staff assigned to the executives receive up-to-date training; directly pointing out and stopping identified mistakes or wrong behavior
Manage customer and material transfer orders in SAP, including export & L/C document requirements and custom regulations. Ensure balancing / matching customer requirements and Grace capabilities
Achieve desired service performance through the coordination of manufacturing, warehousing and logistic providers to ensure availability of stock and services required for order fulfillment
Support the sales forecasting on advancing monthly basis in close cooperation with sales
Primary contact for customers to answer service related enquiries, sample orders and take necessary actions to solve problems including non conformance management
Maintain customer master data & customer profiles for order processing
Communicate internally & externally on order status including delivery schedule, product availability, documentation requirements, changes initiated by supplier or customers, credit terms and other specific requirements
Check customer credit status and communicate with customers to settle credit and account receivables issues to support a low DSO and smooth order process
Taking over additional tasks in related or other projects when necessary
Minimum Two to four years experience in customer service or order fulfillment, preferably in a manufacturing environment
Highly professional and service-orientated telephone manner with ability to liaise with customers and employees at all levels
Must be able to successfully work in a fast-paced environment while maintaining a professional, courteous, and helpful attitude
Possesses exceptional administration, organizational, problem solving, interpersonal and communication skills with meticulous attention to detail
Analytical ability and good judgment - able to follow an analytical line of questioning to establish the nature of a customer enquiry and determine the best follow-up action for the customer and Grace
Team player. Self-motivated. Ability to co-ordinate multiple skills and priorities
Proficient in SAP and Microsoft applications
Knowledge of Export documentation requirement
Fluent in English and German language

238

Customer Service Representative QLD Resume Examples & Samples

Handling internal and external customer enquiries
Management of returns for credit
Management of consignment items

239

Customer Service Representative With German Resume Examples & Samples

Are native German speaker (preferred)
Are fluent in English (both written and spoken)
Have professional experience in German language customer services or/and financial services (considered an asset)
Have a good knowledge of MS Word, Excel
Are able to work independently and as part of a team
Are PC literate
Have High ethical standards
Are open, positive and have proactive attitude
Have excellent interpersonal and communications skills
Have Can do approach
Have high level of accuracy, good attention to detail
Have business and commercial awareness

240

Senior Payer Support Customer Service Representative Resume Examples & Samples

Investigate payer response related issues from internal and external customers
Escalate issues to appropriate development groups, clearinghouses, and insurance companies
Continue to follow on issues and provide updates to clients on status until issue is resolved
Educate internal and external customers on payer responses
Document payer related issues in knowledge articles
Provide ongoing training and support to multiple internal areas within the company
Bachelor’s degree in Business, Healthcare Management, or other related field preferred
At least 5-7 years experience in a customer support or business analyst position in a healthcare/EDI environment
Experience in healthcare revenue cycle management software and technology helpful
Equivalent combination of education and experience may be considered
Healthcare knowledge required
Understanding of X12 message/file formats and transactions
Effective communication and relationship building skills
Self-motivated, autonomous
Ability to effectively manage a large case load

241

Project Based Customer Service Representative Resume Examples & Samples

Confer with customers by phone, email or chat, either through inbound or outbound contact, in order to provide information and resolution about SPWR products and services
Resolve customers' service or billing complaints by customer support performing activities
Validate to ensure that appropriate changes were made to resolve customers' problems
Understand customer issues and refer unresolved customer grievances to designated departments for further action
Performs other allied duties as assigned by supervisor
Active Listening
Outcome Focused
Interaction Tailoring
Content Surfacing
Experience Engineering
Forward Resolving
Advocacy
Alternative Positioning
Dominant Personality Style Awareness
Personality Flexing

242

Temporary Customer Service Representative Resume Examples & Samples

Degree/diploma holder
Around 3 years' relevant work experience, preferably in Group Life/Medical operations and services in Life Insurance Industry
2 years supervisory experience is desirable
Responsible and attentive to details
Good customer focus and follow-up skills
Mature, independent, outgoing and able to work under pressure
Strong PC and word processing skills (both English and Chinese)
Excellent command of spoken and written English and Chinese, Putonghua is preferable

243

Customer Service Representative, Nassau Resume Examples & Samples

Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact
Demonstrate 100% follow through in every commitment in an effort to provide one call resolution
Effectively communicate the products, promotions and services offered
Process customer orders in a courteous, efficient and timely manner
Properly document customer complaints and concerns immediately and facilitate satisfactory resolution
Communicate effectively with the Customer Service Manager. Update them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner
Regularly attend and participate in team meetings
Other duties as assigned by Manager
Minimum of two years of customer service, call center experience
Must be articulate, a good listener with excellent command of the English language in both written and oral forms
Ability to provide a welcoming, positive experience for customers via regular inbound and outbound calls
Ability to identify and meet customers’ needs and requirements
Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently
Adaptable to changing priorities and ability to work effectively with short deadlines
Must be hardworking, a self-starter and a problem solver
Data entry skills with demonstrated ability to type accurately a minimum of 30 wpm
Working knowledge in MS Office
Able to sit throughout shift and must be able to walk or stand for extended periods
Work well with others in a spirit of cooperation and teamwork
Dedicated to providing excellent customer care
Commitment to company values, continuous self improvement and learning
Previous optical industry experience, preferred

244

Scheduler / Customer Service Representative Resume Examples & Samples

Excellent verbal communication
1-2 years experience with customer service
Call Center experience with high call volume
Email handling with high volume

245

Fleet Customer Service Representative Resume Examples & Samples

Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety
Introduces customers to service and parts personnel, indicating shop location and hours of operation
Develops and monitors the results of a dealership customer service questionnaire

246

Service Center Customer Service Representative Resume Examples & Samples

Handle general customer service issues and route clients to appropriate resources including online self-help resources and specialty service teams
Basic understanding of banking products and services
1+ years experience in financial services industry preferred

247

Customer Service Representative With German Resume Examples & Samples

Handle inbound calls, chats, web enquiries and emails from prospects or customers who have an interest in implementing projects involving Motorola's products and solutions and deal with existing customers/ partners that need support with (non) technical, learning, service contract entitlement questions
Act as focal point and liaise with customers, partners, engineers and support managers
Own non technical requests and drive through to resolution
Qualify sales related leads and allocate them to the sales teams based on the country and product division and consequently ensuring that appropriate follow up action will be taken
Obtain a level of understanding of the whole Motorola Solutions (MSI) product portfolio and solutions, plus learn about latest MSI product releases in order to be able to answer and support all type of inquiries
Answer inbound calls and emails to assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and trainings. Provide administrative support to both partners and internal Motorola employees
Review and qualify applications to the PartnerEmpower program, perform compliance review, reactivations and changes to program status
Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals
Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible
Excellent English & German
Sales related and/ or customer oriented experience preferred
Interest for IT related products and solutions
Excellent communication skills, both spoken and written, including listening, negotiating and influencing
Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
High level of motivation with a will to succeed

248

Technical Customer Service Representative Resume Examples & Samples

Provide customer support in a 24x7 operating environment, including weekends, nights, and holidays
Thoroughly and accurately document every interaction using one of the many tool sets
Advocate for the customer by properly escalating unresolved issues to the next level of support
Monitor the service desk ticket queue and provide follow-up in order to ensure timely and satisfactory resolution to user requests/incidents within agreed SLA
Maintains user, customer, and departmental confidentiality at all times

249

Business Customer Service Representative Resume Examples & Samples

Embrace Change and Innovation – Helps create and accepts change and innovation in his/her area of the business to create greater value for customers, shareholders and other employees
Adaptability and Growth – Able to receive feedback and apply coaching and key learnings to improve job performance
Systems Agility – Proficient in various systems with ability to multi-task
Communicate with Impact – Communicates clearly and concisely with customers, both internal and external, to demonstrate the value of VZW
Empowered – Leverages skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions
Diversity and Inclusion – Demonstrates personal commitment by adhering to VZW Code of Conduct and guidelines and participates in an inclusive environment where people can contribute their best
Bachelors Degree or higher preferred
Excellent oral & written communication skills
Ability to be flexible and work well in a dynamic, fast-changing environment

250

Business Customer Service Representative Resume Examples & Samples

Degree Preferred 2 years customer service and sales experience
Strong wireless technical experience a plus
Be able to integrate information from multiple online resources
Be able to adapt to changes at work (products, services, policies)
Be willing to sell wireless services/upgrades/features to customers
Be able to work anytime from 8 a.m. – 8 p.m. Monday- Friday
Have the ability to work in a fast-paced, intense, and results-oriented environment
Be willing to learn and be responsible for a wide variety of product and service information and able to multi-task by listening to the customer, sharing information, and troubleshooting issues
Have the ability to work with frustrated customers and be able to effectively and efficiently handle this type of call

Download Customer Service Representative Resume Sample as Image file

Related Job Titles

Customer Service Specialist Resume Sample

Client Service Representative Resume Sample

Customer Support Representative Resume Sample

Senior Customer Service Representative Resume Sample

Customer Services Representative Resume Sample

Customer Service Consultant Resume Sample

Call Center Customer Service Representative Resume Sample

Customer Service Support Resume Sample

Customer Service Receptionist Resume Sample

Bank Customer Service Representative Resume Sample

Customer Service Customer Representative Resume Sample

Logistics / Customer Service Resume Sample

Browse More

Customer Service Representative Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Customer Service Representative resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

HBO Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Technical Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Maternity Leave Cover Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Call Center Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Email / Chat Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

International Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

O&t-international Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

P/T Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Online Store Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Resume Examples & Samples

Customer Service Representative Hall Mitsubishi Virginia Beach Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume