CIB Operations Resume Samples

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L Denesik

Lottie

Denesik

592 Kuhn Spur

New York

+1 (555) 479 8577

592 Kuhn Spur

New York

Phone

p +1 (555) 479 8577

Experience Experience

Boston, MA

CIB Operations

Boston, MA

Herman Group

Boston, MA

CIB Operations

Work with Product, Network Management, Sub custodians and Vendors to resolve day-to-day issues identified through daily operations and enquiry management
Support Regional Management in working with Local Ops managers in day to day Operations management
Work with Product, Network Management and Operations Management to resolve day-to-day issues
People Management: Management of team & individual performance & development
Assist the team Manager in the day-to-day management of the instruction process ensuring effective workload balancing for team members
Manage relationships with key functional partners including product development and network management teams
Work with Product, Network Management and Operations Management to resolve day-to-day issues as related to Asset Servicing Enquiries

Philadelphia, PA

Cib-operations

Philadelphia, PA

Hoppe-Fadel

Philadelphia, PA

Cib-operations

Provide support on specific projects relating to clients, process improvements and product development
Work closely with Middle office managers to coordinate trade migrations, control framework review and procedures relating to the businesses involved
Manage and lead a team and provide regular performance reviews, training, coaching and guidance to team members
Managing all aspects of staff from recruitment, engagement, performance, training/development and work allocations
Providing input, development and management of projects on client transitions, system enhancements and end to end process reviews
Identify and lead change with system development and process improvements to prevent bottlenecks and improve efficiency
O assist in developement, coordinate and execute on merger related activities for the program

present

San Francisco, CA

CIB Operations Transfer Agency

San Francisco, CA

Padberg-Howe

present

San Francisco, CA

CIB Operations Transfer Agency

present

Assist in the performance of on-going investor monitoring obligations
Provide regular and structured feedback to the Operation Manager on KPI/MIS status
Assist in the identification of investors that may create money laundering or reputational risks
To provide ongoing support and advice on financial crimes issues, and alert management on risks
Use technical, functional or product specific knowledge to execute promoter driven or JPMinternally driven initiatives
Ensure that all fund static data changes are performed in accordance with departmental procedures and company policies
Monitor workflow and swift queue for deal receipt

Education Education

Bachelor’s Degree in Accounting

Howard University

Bachelor’s Degree in Accounting

Skills Skills

Excellent analytical and research skills, detail oriented. Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties
Display strong drive and enthusiasm, highly numerate and have strong analytical skill, highly self-driven and proactive
Ability to operate within very small teams and successfully leverage the broader organisation to complete high quality deliverables within timeframe
Business Knowledge: Strong Product & Business Knowledge across EMEA Funds administration services
Ability to understand big picture, whilst being able to drill down into the detail
Business Knowledge: Strong accounting knowledge of Mutual funds across EMEA Funds administration services
Strong team player with excellent partnering and influencing skills. Able to work cross regionally with line management and Controls colleagues
Strong end to end knowledge, and ability to utilize your network to work across a broad number of functional areas
Ability to work across products (FA, FR, TA, Tax, IO, Perf). Key attribute will be ability to be informed of detail across the product set
Excellent communication and interpersonal skills, ability to develop strong working relationships

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CIB Operations Operational Risk Manager Resume Examples & Samples

Executing the SOX program across Global Commodities Operations
Coordination and oversight of the RED drills
Supporting and partnering with core operations functional managers
Ensuring full understanding and adherence to all policy guidelines and procedural changes, as well as identifying potential control gaps
Reviewing control and performance indicators, analysing trends and reporting of issues/errors/breaches
Coordination of internal, external audit and compliance reviews
Oversight of client money controls to ensure regulatory compliance
Responsible for Business Continuity planning
Calm, well organised, independent self starter, capable of self prioritization and appropriate escalation
Ability to drive results through a ‘hands on approach&#8217
Minimum of 2 years Commodities experience
Risk and Controls background is preferable but not essential, plus operations and project management skills

CIB Operations Resume Examples & Samples

Analyse the financial regulatory reform impact to ASPAC based clients, clients of ASPAC entities and Asia DPC operation support teams
Own the requirements and solutions for DPC owned functions to meet financial reform requirements
Define requirements for ASPAC reporting metrics and operational workflows
Manage financial reform and non financial reform change projects
Engage actively with global/ regional project teams to develop, plan, and implement projects/initiatives on a timely basis
Active stakeholder management and reporting of project status
Perform business analysis, project management and testing for each delivery
Lead and support implementation phases for each delivery
Identify and manage resolution of risks and issues, escalating where appropriate

CIB Operations Resume Examples & Samples

To produce and explain daily P&L / Risk but also ensure its accuracy. The successful applicant should have a good understanding of the greeks and be able to explain their movements
Maintenance of trades throughout their life, including ensuring accuracy of deal loading, trade fixings, understanding the cashflows associated with each trade etc
3 To be able to identify areas of improvement and implement new procedures or to change existing process flows to ensure tight controls front to back
Build strong relationships across FO (traders and marketers), Accounting, Settlements and Technology
Extremely detail oriented, with a strong knowledge of interest rate derivatives
Analytical and quantitative aptitude - it is essential to understand the "greeks" and be able to explain their movements
Change Management : Adaptability to learn new tasks and demonstrate a willingness to understand the detail of a process
Understanding of the transaction flow: Ability to look at the overall process and explain it to others
Time Management: Organization and prioritization of tasks, setting own deadlines and working to defined targets
Technical skills : The daily tasks will involve using several applications as well as the standard desktop so must have an aptitude for this

CIB Operations Resume Examples & Samples

Manage the client on-boarding (including KYC) process
Liaise with the business and directly with Clients as required to obtain Client OnBoarding requirements and ensure efficient Client OnBoarding
Review all KYC Records for accuracy / completeness / compliance with AML, CIP and sponsorship requirements; Communicate required actions to staff
Meet with business to conduct workload planning, review status of key on-boardings and prioritize open requests
Liaise with various groups like Legal, Compliance, Credit ,and Operations to remove roadblocks impeding the on-boarding process on-behalf of team
Provide guidance and oversight to onboarding team with respect to policies, priorities and procedures
Liaise with team leads within region and across regions to facilitate knowledge sharing
Identify and execute process improvements and provide SME support on key process and technology initiatives
Setting up the KYC template and establishing correct background definition (including determining customer type)
B.S. Degree or equivalent preferred
Knowledge of financial industry with in depth expertise in multiple lines of business (ie Futures & Options, trading, prime brokerage, loans...)
Familiarity with client on-boarding processes, KYC systems and workflow tools
Detail oriented work ethic and strong controls mindset
Ability to successfully motivate teams to deliver high quality and timely results

CIB Operations Fixed Income Associate Resume Examples & Samples

Daily management and leadership of a small team
Management and Oversight of the off shored Global Settlement functions working to ensure a full resilient model across business lines
Ownership for quality and control of team’s output
Escalation point for production issues within location
Responsible for understanding root cause of problems and implementing long term solutions/preventative measures
Ensuring strong collaboration and partnership / continued development of good relationships with key stakeholders
Delivering on and defining continuous improvements which could include; streamlining, knowledge sharing / training / resiliency, control reviews and implementation of changes as necessary
Some exposure to recruitment, PMC reviews and performance management
Responsibility for team development, to include; succession planning, team resiliency, staff retention and engagement
Good working knowledge of and where necessary hands on support of BAU processes as required
Focus on staff development and succession planning
Good interpersonal skills, ability communicate to all and deliver key and / or difficult messages
Initiative to identify potential risks and/ or issues presenting options for resolution
Financial services experience with an interest in securities and investments
Strong controls and regulatory focus
Experience within Prime Brokerage / Securities Settlements
Understanding of EMEA markets
Technical knowledge of securities transaction processing

CIB Operations Resume Examples & Samples

Single point of contact for all assigned Clients
Effectively manage clients queries, ensuring they are investigated and resolved in a timely fashion
Liaising with internal departments to resolve discrepancies
Communication of open issues to the client and Account Manager in a clear and concise manner ensuring a full understanding of the issue
Manage Client allocations and trade bookings
Investigate and resolve discrepancies with client cash settlements
Identify opportunities for process improvement and work with the relevant partners to deliver to the business
Conduct reviews of all client accounts to assess operational efficiency and client requirements
Client visits
MI and Trend analysis
Ability to work under pressure, prioritising tasks according to risk and client profile
Excellent communication and interpersonal skills, ability to develop strong working relationships with marketers, clients, traders and other support teams
Strong leadership skills. Ability to take ownership and responsibility
Team Player, but able to work independently
Experience within an operations environment
Ability to help change and improve the process
Ability to face off with clients and address their needs proactively
Strong derivative product knowledge (Knowledge of Equity Swap and Delta One products an advantage)

CIB Operations Resume Examples & Samples

Experience in leading several complex systems conversion projects
Expertise in project management discipline and techniques
Ability to lead and motivate cross-functional teams and interact with all levels
Strong verbal and writing skills
Intermediate knowledge level of Microsoft Project

CIB Operations Resume Examples & Samples

Link with Project Managers to co-ordinate an effective NAV STP PMO function including achievements reporting & tracking, scorecards, FASTboard / Issues management and Milestone management and planning
Develop and implement effective communications plan covering all programme activities
Support all Fund Accounting change for PMO functions including NAV STP, Financial Reporting, and Trades Utility
Develop and improve an effective ATC mechanism across Fund Services to give Operational managers clear line of sight on upcoming change
Work with Fund Accounting Management Team and Finance teams to provide a Business Governance function linking Financial plans to business delivery and impacts
Work with Project Manager and solutions teams to ensure that E2E Operating model remains effective across sub projects
Work with specific Utilities to develop and align strategic roadmap with Fund Accounting priorities
Fund Accounting core processes
Operational management & practice
Exceptional communication skills to influence and update at all levels
Project Management proven by successful implementation
Experience of a managing across multiple workstreams at a global level
Ability to manage both directly and indirectly to deliver results
Ability to plan and deliver training

CIB Operations Resume Examples & Samples

Manage the day to day project execution
Communication to project stakeholders locally & to distributed operations stake holders
Track project status and provide status reporting to global implementation lead & senior stakeholders
Track issues and manage the resolution process
Facilitate the Implementation project kick-off and status meetings
Gain approval for the implementation schedule and project plan at fund domicile location
Support the deployment in a pragmatic hands on manner where appropriate
Measure improvement in operations environment against the project success criteria
Working with offshore support team re work profile changes , updates etc
Creates application change requests and highlight functionality gaps/bugs where appropriate
Supports the future state operating model manager and other program/business stakeholders based on knowledge gained through the deployment

CIB Operations Resume Examples & Samples

Responsibility for support for the settlement of Fixed Income activity in EMEA/GEM, Credit Markets and Rates businesses
Identify trade discrepancies and unmatched trades in order to minimize the risk of potential fails
Production of trade status reports (e.g fails, bond borrowing etc)
Frequent contact with Trade Support / Middle Office and front office traders to resolve potential settlement issues
Daily communication with domestic agents to maximize settlement efficiency
Daily communication with reconciliation areas to resolve bond and nostro breaks in a timely manner
Comprehension of bond management between Local Markets and Euroclear to facilitate cross border activity
Ensure continuity of daily trade processing to allow for greater STP and exception queue monitoring such as client and issue reference data and cash accruels
Daily interaction with Treasury and Money Desk Group to allow for the necessary funding required for settlement to take place
Co-ordination of syndication and settlement of New Issues
Escalation of issues where appropriate to Management
Good Fixed Income or Equities product knowledge
Experience within Operations, preferably within an Investment Banking environment
Proven experience of managing people and teams in a Financial Services environment
Understanding of settlement platforms and awareness of funding deadlines
Analytical & problem solving skills, risk management knowledge & control skills, knowledge of financial instruments including Equities and Fixed Income
Knowledge of Euclid (preferable not essential)
Ability to adapt in an ever changing environment
Ability to work under pressure due to cut-off times and volumes
The ability to partner with a wide variety of diverse groups

CIB Operations Resume Examples & Samples

Pre-matching and settlement of equity trades ( including Priority client focus )
Escalation and resolution of failing trades
SBL intra day activity
Instruction of bond conversions - both physical and ADRs
Validation of interest claims
Delivery management, cross depot stock movements - identify and instruct
Asset Servicing
Auto-borrow reports
Daily High/Credit Risk reporting
Daily Client Money Segregation
Resolution of Cash and Stock breaks working closely
Responsibility for efficiency initiatives
Initiative, root cause analysis and problem solving skills
Experience in dealing with physical issuance/deposit of UK into and out of Crest
Understanding of UK, European and US markets
Securities Knowledge, preferably settlements experience
Financial IAQ/part or similar would be beneficial but not essential

CIB Operations Resume Examples & Samples

Investigation of unapplied nostro breaks through contact with agent banks according to set timeframes
The management and resolution of aged breaks, quality control and process improvement both internal and external
Opening, closing and amending accounts under ROU ownership according to set timeframes
Representation of the ROU globally on cross line of business meetings, fostering and maintenance of excellent relationships with business partners
Involvement in key ROU initiatives/deliverables as a subject matter expert, working with line of business partners
Strong interpersonal skills with the ability to communicate clearly
Methodical approach and attention to detail
TLM experience helpful but not essential as training will be given. (Transaction Lifecycle Management)
Accurate and committed
Able to use own initiative
Able to work under pressure to set deadlines
Knowledge of operational control processes including SLA's, SOP's and CSA's
PRPC/Swift
Mainframe/Rumba
Excel, Word and Access

CIB Operations Resume Examples & Samples

At least 3 years of secretarial/PMO experience and meeting co-ordination – preferably be within an Investment Bank or other financial services organisation
Self starter with the ability to work in pressurised environment
Ability to multi-task and prioritise – must show flexibility and willingness to take on ad-hoc tasks and functions
Strong communication skills – written and oral

CIB Operations Resume Examples & Samples

Partnering with shipping agents on global logistics routes and tariff negotiation
Strategic inventory positioning for Physical trading requirements
Reporting for Credit, Insurance, asset values by location
Global liquidity management
Coordinating client physical receipts and deliveries of physical to/from JPM vaults
Manage key reconciliations for inventory, both system to system and to 3rd party partners
Drive strategic delivery of target state clearing / physical system, working closely with the commodities projects/tech teams
Working alongside the Bullion Clearing team to manage allocation/deallocations
Month end reporting and reconciliations

CIB Operations Resume Examples & Samples

Position management between LPMCL clearing members – cost analysis reporting to senior management
Drive strategic delivery of target state clearing / physical system, working closely with the commodities project lead
Monitoring receipt and matching of JPM to client and client to client transfer instructions
Monitoring and approval of credit release for client transfer instructions
Need to demonstrate first class customer service skills
Have proven ability to organise, prioritize work and reengineer processes
Be able to maintain and develop good external working relationships with clients and within the industry i.e peer clearing banks and other market participants
Be able to maintain and develop internal working relationships with traders, sales desks and internal departments
Strong accounting / numeric skills
Have a good working knowledge of financial settlements and appreciation of credit risk
Experience and knowledge of trade lifecycle down to Nostro / GL level would be a benefit
Be flexible and adaptable in working hours – the role will require some shift work
The position is well suited to a self starter who can show high levels of initiative
MIS preparation and distribution
Development/maintenance of standard operating procedures and check lists
Systems development,UAT and implementations

CIB Operations Resume Examples & Samples

Plan and project manage the adoption of the new strategic platform for a specific business line (or set of business lines), liaising with the rest of the Reference Data organisations (Tech & Ops) to that effect
Oversee the end-to-end delivery of business requirements, by project managing the following functions: requirements gathering, analysis, specification and testing
Create project plan through rigorous process with clear objectives, roles, tasks, milestones, budget and measures of success
Actively manage project-related issues and risks
Facilitate prioritisation, own and develop formal communications – including status updates, and assist in the business sign-off process
Coordinate and work with analysts, developers and testers for software build
Coordinate UAT, business sign off and user training
Liaise with Release Management to ensure successful and smooth implementation
Liaise with Operate support teams

CIB Operations Resume Examples & Samples

Manage the ongoing stability of the team, providing strong direction and leadership
Take full ownership of issues with appropriate escalation and resolution
Effective allocation of work to team to ensure targets are met
Ensure existing controls and procedures are followed accurately and to the required standard as stated in standard operating procedures or by management
Responsible for hiring, training, coaching, objective setting and appraisals for managed resource
Demonstrate and instill a strong Control focused culture
Identify existing or potential future skills and or experience gaps, ensure that the team has appropriate succession plans in place
Respond to and deliver against high priority business requests / projects
Establish and execute against a strategic control & scalability agenda
Initiate and influence change that helps achieve the objectives of the broader Global Commodities and CIB organizations (for example, ensuring compliance with evolving reg deliverables, ensuring adoption of best practices and new polices etc)
Bachelor’s degree or equivalent in a related subject
Strong Leadership skills including demonstrated ability to influence and motivate others to express opinions and share ideas
Strong change management skills & ability to be flexible
Assertive and confident disposition; able to deal with all levels of personnel in Operations and Front Office; strong with both written and oral communication
Considered a role model by peers, colleagues and managers in terms of pursuit of excellence and positive attitude
Has an in-depth understanding of the business, and overall end to end environment
Actively and openly shares opinions and ideas
Asks appropriate questions to clarify / prioritize issues
Self starter, demonstrates high level of initiative
Patience and calm under pressure
Strong derivative product knowledge particularly with complex structured products
Expertise in a wide range of commodity products
Previous Commodities Middle Office managerial experience essential
Demonstrated track record establishing and delivering against a strategic agenda
Detailed knowledge of the functional components and infrastructure of the end to end transaction lifecycle

CIB Operations Resume Examples & Samples

Development of detailed, structured, transparent and complete business requirements documentation (process flows, state diagrams, etc)
Present objectives to senior managers and functional BA leads
Appreciate technical challenges in delivering solutions and articulate these to the sponsors
Communicate and deal with risk and dependencies affecting deliveries
Engage technical and business SMEs to agree business and technical direction
Work with technology & business to plan functional roll out
Review technical and business specifications and provide constructive feedback to document owners
Manage programme delivery deadlines
Prior experience of business analysis or plan management in a financial services, operational or technology environment
Prior experience and understanding of Derivatives business
Prior experience or working knowledge of web and database technologies preferred
Logical and structured approach to planning, problem solving, and decision-making
Very strong analytical, prioritisation, and organisational skills
Attention to technical detail, seek out potential problem area and follow-up with experts
Ability to work under pressure to meet deadlines
Confident to question business and technology requirements and solutions respectively

CIB Operations Resume Examples & Samples

Supporting the implementation of a cohesive OSD org structure
Implement cross OSD and OSD/CSM governance process
Develop technology investment strategy for clients and client facing staff across LoBs
Partner with the business and technology to get the appropriate business content into the strategic technology products
Implement common set of core OSD roles/responsibilities cross each embedded OSD group
Identify and validate process inconsistencies within each LoB that are not driven by business differences – standardize if possible
Identify, validate and share best practices across the OSD groups
Capture all known ‘grey area’ responsibilities across each embedded OSD group and work with each LoB to assign ownership
Co-ordinate the development of a common OSD training program across LoBs
Develop and implement a set of standard metrics alongside each embedded OSD group’s LoB specific key metrics
Manage Inquiry optimization / reduction program
Strong programme management skills
Knowledgein org and task functional re-alignment (data analysis and interpretation, strong influence and negotiation skills)
Preferable Client facingexposure
Demonstrated ability to work collaboratively and develop strong partnerships
Compliance mindset with a solid understanding of risks associated with the provision of services to clients
Excellent presentation skills, with the ability to engage a senior-level audience in a clear and credible way

CIB Operations Resume Examples & Samples

Account Manager for middle market relationships, markets, or regions with a goal of retaining clients and identifying new business opportunities
Has a one-on-one relationship with the client and navigates JPMC on the client's behalf and acts as a client advocate within J.P. Morgan
Provides cross-product MIS and statistical reporting to drive service satisfaction
Serves as the point of contact for service issues escalation
Assists regular service reviews; introduces process improvements and cross-product solutions
Responsible for risk controls/compliance and managing resolution
Influences change within the client's environment to improve efficiencies
Business knowledge; can easily navigate the organisation
Fund Accounting background optional
Command of business processes and procedures

CIB Operations Resume Examples & Samples

Investigation of unapplied Nostro breaks through contact with agent banks according to set timeframes
Completion of both weekly and daily control reports
Involvement in key ROU Reconciliations initiatives/deliverables as a subject matter expert, working with line of business partners
Opening, closing and amending accounts under ROU Reconciliations ownership according to set timeframes

CIB Operations Resume Examples & Samples

The daily monitoring of global margin levels, mostly exception based - control function
Calculation & implementation of leverage restrictions set by Risk Manager
Managing collateral between cross products and acting as a central point of contact for these products
Manual recalculation of margin requirements for selective clients in limited situations
Processing and monitoring of fund disbursements and receivables
Daily monitoring of account activity and account equity levels
Investigating and resolving queries from clients, team members and other departments within the firm
Some direct contact with Prime Brokerage clients
Working closely with Risk Management Team & Relationship Management Team within Prime Brokerage
Knowledge of securities collateral management
Knowledge of brokerage operations with a focus on prime brokerage
Accounting background is preferential
Knowledge of Microsoft office products with a focus on excel
Familiarity of the SWIFT and Fed wire systems
Knowledge of U.S. regulatory margin rules would be an added value as well as cross product margin experience

CIB Operations Resume Examples & Samples

Work closely with business and technology audit colleagues to ensure that key risks are identified and assessed in the program of audit coverage
Assist in all aspects of audits including risk assessments, audit planning, audit testing, control evaluation, report drafting and follow up and verification of issue closure
Perform audit work in accordance with department and professional standards, and complete assignments in an efficient manner
Attention to detail to ensure accuracy and completeness of audit coverage
Write audit work papers and reports with minimal intervention by the Audit manager
Partner with colleagues, stakeholders and control community members to evaluate, test and report on the adequacy and effectiveness of management controls with appropriate recommendations for improvement. This may be delivered through specific audit reviews or through ongoing involvement in major activities or projects
Minimum Bachelor's degree in Accounting, Finance or related discipline
At least 4 years of experience in the Financial Services industry and Audit experience
CPA, CIA, or CFE designation preferred
Solid understanding of internal control concepts with the ability to evaluate and determine the adequacy of controls by considering business and IT risks in an integrated manner
Enthusiastic, self motivated, effective under pressure and willing to take personal risk and accountability
Works well individually and in teams, shares information, supports colleagues and encourages participation
Excellent leadership and teamwork skills
Some travel to Delaware and/or Dallas may be required

CIB Operations Resume Examples & Samples

The key responsibilities will be the onboarding of funds for various Asset Managers and for key priority clients
Liaise with the IB business and directly with Clients as required to obtain Client OnBoarding requirements and ensure efficient Client OnBoarding for different asset classes
Onboarding of various different products such as CDS, derivatives, FX for the regulated asset managers and other priority clients
Preparation of MI and ongoing project progress analysis
Liaise with various groups like Legal, Compliance, Credit, and Operations to remove roadblocks impeding the on-boarding process on-behalf of the team
Strong AML / KYC experience
Experience in working or dealing with Credit and Legal teams on different product classes
Familiar with different product classes and trade life cycles such as FX, eCOM, CDS, Swaps, derivatives and knowledge of legal documentation needed such as ISDA’s, GMRA’s etc
Knowledge of financial industry with in depth expertise in multiple lines of business (ie treasury services, trading, prime brokerage, loans...)

CIB Operations Resume Examples & Samples

Previous experience in product management therefore being able to demonstrate and understand the full product lifecycle
In-depth knowledge of business specialty products and product delivery
Ability to develop and analyze product architecture
Ability to analyse market data and develop programs to market products and support the sales effort
Ability to analyze product financial data and develop positive profit and loss performance

Cib-operations Resume Examples & Samples

Responsible for the delivery of accurate investment valuations
Review, file and ensure authorised sign off on documentation with respect to corporate actions enquiries, asset setup, pricing and asset reconciliation enquiries
Reconcile capital flows
Compile tax reports and financial statements
Use HiPortfolio and the custody system as investigative tools to research and resolve issues
Build and maintain internal and external client relationships; being a subject matter expert for queries
A tertiary qualification in financial and or investment related discipline
Strong technical knowledge of various investment instruments and markets (stock exchanges) and their effect on the portfolio’s valuation
Understanding of risk and controls within investment valuations
Proven prioritising and planning skills with the ability to communicate effectively with clients at all levels
SIA or CPA or CA qualifications highly regarded

CIB Operations Resume Examples & Samples

Manage a regional project team to develop, plan, and implement these projects/initiatives on a timely basis
Perform analysis and review of processes to re-engineer and improve efficiency
Coordinate your projects or initiatives in partnership with various stakeholders for delivery of the projects
Communicate effectively in open forums and meetings
Present to management and stakeholders the deliveries of projects
Proactively engage various support teams for new enhancements or control related initiatives

Cib-operations Resume Examples & Samples

Review income investment and disinvestment documents ( PDS-Subscription Document, Trust Deed, Deed Polls, Deed of Consent and Release, Information Memorandum, Constitutions, Proxy Voting, Syndicate Loans Agreements
Respond and interact with all internal business lines including Relationship Management, Client Executive, Portfolio Accounting, Technology and senior management as well as contact with external auditors, consultants and clients
Advising management and other functional partners on legal issues
Act as point of escalation for Managers, support in high volume days for checking/verification of work
Responsible for documenting and updating current workflows and task lists. Implementing any new controls and changes to workflow after appropriate sign off to minimise financial loss
Comply with audit and compliance regulations and be the focal point for audit visits
Focus on team deliverables and expected performance levels to achieve targeted objectives and ensure adherence to Service Level Agreement (SLA)
A Law degree or an equivalent tertiary qualification
At least 5 years relevant experience reviewing legal documents in financial services
Experience in financing documentation (e.g. PDS)
Sound knowledge of Financial Markets
Exposure to Custody operations with an understanding of Alternative Investment, Custody Liability and Obligations would be highly regarded

CIB Operations Resume Examples & Samples

Producing a detailed implementation plan utilizing Microsoft Project that will be the base document to define roles,
Responsibilities and milestones
Ongoing management of the implementation project and maintenance of the implementation plan and other reporting documentation
Leading/participating in meetings at the operational and project level,
Providing continuous feedback on project status
Offering constructive options to ensure project tracks to original expectations
Identifying resources and/or scheduling conflicts
Changing of project scope
Functioning as an escalation point to keep all parties aware of overall project impact,
Facilitating management decisions at the earliest possible time
Coordinating custom programming requirements, to include core application enhancements/modifications, data extracts, straight through processing and interfaces

CIB Operations Resume Examples & Samples

Provide back up support for a senior executive, working closely with executive’s assistant
Provide direction and guidance to other team members as needed
Help manage the calendars of team members and work effectively with other administrators and meeting participants to efficiently and effectively schedule meetings. Adept at working around conflicts in a proactive and skilled manner and keeping manager aware of updates
Coordinate staff on boarding and off boarding, which includes requesting equipment setup and system access. Arrange new technology purchases, setup, and other requests for the team
Provide general support including photocopying, booking meeting rooms, ordering supplies, etc
Assist in preparing reports, spreadsheets and presentations, applying skills in Word, Excel, and PowerPoint
Provide general office management such as new hire and contractor on boarding/termination checklist arrangements; space arrangements/real estate for the group; ordering supplies/equipment
Management and maintenance of confidentiality of personal information
Demonstrated high degree of professionalism in executive interactions
Work cooperatively with other administrative assistants in group, in positive partnership to back up each other smoothly
Perform routine tasks such as those related to weekly staff meeting communications/dial-ins/room set up; weekly report collection/distribution; ad hoc group directory and org chart updating upon changes in group
Handle regular activities without prompting, and advise in advance with issues or delays
Provide regular status updates if work is outstanding
Strong time management, sound judgment, good prioritizing, team player - Advanced ability to organize and manage own time
Strong PC skills (proficient knowledge of MS Word, Excel, and PowerPoint)
Highly proficient in general office procedures (e.g., filing, correspondence, arranging meetings)
Superior oral and written communication skills - able to generate high quality emails and messages to individuals at all levels of the organization; proactive and polished manner
Tact and good judgment in confidential situations and the ability to interact with senior management
Excellent telephone manner and coverage within the group
Enthusiastic, self-motivated, good common sense, effective under pressure, and flexible - Self starter with the ability to work in a high pressure environment
Excellent organizational skills and the ability to effectively handle multiple priorities with a professional attitude
Excellent problem solving and ability to think critically and outstanding oral and written communication skills
Demonstrates sound judgment and discretion in handling confidentiality and sensitive topics
Professional, refined profile with expertise in administrative or related functions; experience working for executives and proven ability to meet their expectations with accurate and efficient delivery
Strong ownership, positive attitude and self-motivated - coupled with strong accountability for tasks
Exceptional experience with: calendar management, time and expense management support, meeting coordination, meeting support planning
Knowledge of and adherence to all company policies and procedures
Prefer minimum three years’ experience working in an administrative capacity
Expected work schedule 8am-5pm, M-F with flexibility for overtime depending on the work load
Knowledge of the following systems: EURC, TEEMS, OTP, ePurchase, and Travel Express is a plus
College degree is a plus

CIB Operations Resume Examples & Samples

Within the CIB proactive testing program, use various tools and techniques, to facilitate an end-to-end, consistent and repeatable testing process at the plan level, both business and technology, and site level
Providing leadership and coordination and/or monitoring of various types of tests from initiation planning through execution, issue identification and closure
Critical Site tests (Critical Business Processing Sites)
Non-Critical Site tests
Business Resilience Plan one-off recovery tests
Drive the use of best practices and standard templates that will streamline the testing process and meet compliance requirements
Reviewing issues and concerns that may result in exposure to the business and bank in relationship to BCP testing. This includes issue escalation, remediation and improvement/trend analysis
Create and submit Critical Sites Tests reporting requirements to the corporate resiliency team (Participation Report, Initial Report, OCC Report and Final Issues Report)
For Critical Site tests, facilitate the identification of Plans (both business and technology) that are opting out, validate that choice, ensure required documentation and approval is properly submitted
Assist with maintenance of the various metrics databases that reflect the over-all recoverability status, including monthly, quarterly, yearly and ad-hoc reporting
CIB Test Results/Planning Tracking database
CIB Test Issues database
Assist with maintenance with the global testing and resiliency related event annual calendar, including monthly, quarterly, yearly and ad-hoc reporting
Work with the businesses and technology to identify and effectively test upstream, downstream, cross region and cross LOB dependencies
Access feasibility of internal/external client participating in testing
Partner with the CIB businesses and technology, offering compliance oversight and advisory services as they plan and execute their tests
Liaise with and serve as a point of contact with Business Managers, corporate Business Resiliency and CIB Business Resiliency core team members, Business Recovery Coordinators, and Technology Resiliency
Providing “knowledge sharing’ and training for colleagues and internal partners
Investigate opportunities to enhance process for planning, preparing and reporting for all relevant tests
Investigate opportunities to implement a “continuous improvement” process to challenge and raise the bar for the business and IT
Business Continuity testing knowledge
Business Continuity Risk assessment
Project and Time Management skills
Data Analysis and Reporting skills
People Management skills
Client relationship management skills
Negotiation / Influence skills
Business application/infrastructure knowledge
Certificate is desirable (e.g. Certified Business Continuity Professional)
Good all around PC skills
Ability to thrive in a rapidly evolving environment; welcomes and adaptable to change
Highly organized, efficient and driven with a high degree of initiative
Good prioritization, planning and time management
Self motivated with flexibility and the ability to work well both as an individual and part of a team
Superior attention to details
Strong control mindset with a can-do approach to work
Ability to work closely and partner with staff in separate reporting lines and interact with all levels of management
Consistently shows good judgment, professionalism, and a willingness to take ownership
Demonstrate the ability to identify, analyze, escalate and solve problems by providing viable solutions and executing excellent flow through and communication
Demonstrate the ability to efficiently and effectively handle a high volume of time sensitive and challenging issues, multi-task and thrive in a dynamic, fast-paced environment
Technically astute
Ability to lead effective meetings and clearly communicate concepts, viewpoints and concerns
Able to take ownership of issues
Challenges status quo; regularly seeks to improve processes
Control orientated/ Result focus

CIB Operations Resume Examples & Samples

Prior Fixed Income Middle Office experience (preferable but not essential)
Working knowledge of one or more OTC asset classes from Interest Rates, Credit, FX or Bullion products, gained within a Middle Office, Settlements, Confirmations, Collateral, Valuations or similar operations role
An understanding of market, credit and interest rate risk as well as valuation techniques (preferable but not essential)
Previous exposure to industry standard trading and affirmation platforms such as MarkitWire, ICELink or Traiana, would be advantageous
Familiarity in using and navigating Risk Management systems
An appreciation of regulatory standards imposed by Dodd-Frank, EMIR, MiFID II, CASS, etc
The capability to deal with a pressurised, fast and varied environment
The ability to take ownership of workload and appreciation of appropriate escalation
Solid team player with the ability to influence, collaborate and co-ordinate across regions
The ability to work under pressure and to tight deadlines
A capacity and appetite to learn quickly
A proactive attitude to delivering change, efficiencies and process improvements
The skill to navigate through vertical and horizontal layers of the organisation
A solid understanding of Microsoft tools including excel to macro level (preferable but not essential)

CIB Operations Resume Examples & Samples

Define project scope and priorities
Conduct current state assessment and document target state recommendation(s) including workflows, gaps/differences analysis and facilitate requirement sessions
Develop and manage detailed plans and schedules that define resources, milestones, tasks, timeframes, and costs needed to meet project objectives
Report on project status; Identify and track project progress against defined milestones and expenses
Support Enterprise Release, prior/during/post deployment
Escalate issues, frame options & impacts and present recommendations
Organize and facilitate project level meetings
Identify metrics and measure project success
Maintain effective relationships with sponsors, stakeholders, and key partners
Contribute to the development of multi-year product roadmap
5-8 years of demonstrated experience in business analysis, process improvement and project management
Knowledge of treasury services products and APAC country requirements is desired
Proven ability to lead and execute the completion of project deliverables
Proven ability to effect process improvements – problem definition, analysis and execution
Six Sigma qualifications a plus
Strong MS Project skills, including working knowledge of MS Office and Visio
Knowledge and experience with client service and on-boarding applications within J.P. Morgan is beneficial
Proactive and highly motivated with the ability to execute with high speed
Excellent planning and organizational skills with appreciation for balancing priorities, issues and deadlines
Excellent time management skills, including ability to be flexible, follow tight deadlines, organize and prioritize
Must be able to work independently and as part of a virtual team

CIB Operations Markets & Investor Services Resume Examples & Samples

Supporting the implementation of a cohesive MO org structure
Define Gold service standard benchmark for all clients
Incorporate service differentiation guidelines for top clients
Implement cross MO and MO/CSM governance process
Develop technology investment strategy for client facing MO staff across LoBs
Implement common set of core MO roles/responsibilities cross each embedded MO group
Identify, validate and share best practices across the MO groups
Co-ordinate the development of a common MO training program across LoBs
Develop and implement a set of standard metrics to measure the client experience alongside each embedded OSD group’s LoB specific key metrics
Strong organizational, project management and planning skill sets
Strong executive communication skills – to articulate the strategic vision to all levels and ensure appropriate engagement and execution
Some experience in org and task functional re-alignment (data analysis and interpretation, strong influence and negotiation skills)
Dynamic self starter with a 'can do' attitude who is highly motivated and energetic
Deep product and operating knowledge of one or more areas within the Markets, Fund Services and Global Custody environment
Ability to deal with conflict

CIB Operations Resume Examples & Samples

Accountable for records approved at Quality Control, when verified by Qualify Assurance/ Compliance / Audit Qualifications
Knowledge of financial industry with in depth expertise in multiple lines of business (i.e. Futures & Options, Trading, Prime Brokerage, Loans, Treasury Services...)
In depth knowledge of KYC procedures and regulatory requirements preferred
Experience of OnBoarding across different client types(i.e. Corporate, Hedge Funds, Financial Institutions preferred
Quality focused work ethic and strong controls mindset
High level of initiative and adaptability

CIB Operations Resume Examples & Samples

Provide guidance and oversight to Onboarding team with respect to policies, priorities and procedures
Knowledge of financial industry with in depth expertise in multiple lines of business (i.e. Futures & Options, trading, prime brokerage, loans...)
Experience of OnBoarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions

CIB Operations Resume Examples & Samples

Provide technical support to Global Client Access (JP Morgan Access and Access Next Gen) clients
Log and manage calls into the support call tracking system
Resolve customer issues and queries in a way that reflects and expresses excellent customer service
Liaise with Service, Sales, Implementation, Product or Technology to resolve outstanding customer issues
Promptly follow escalation procedures during outages and client feedback or complaint
Adherence to schedule to meet service level targets
Ensure that helpdesk procedures are followed
Ensure agent readiness when new products are launched
Own your professional development, including: Product line knowledge
Technical skills
Cash management and related business knowledge
Career growth and development
Client Satisfaction Resolve phone and written inquiries from clients and internal partners
Log, track all incoming work into call tracking system within 24 hours
Ensure first call resolution
Provide client updates on unresolved cases
Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally
Client Intimacy Advise immediate manager, Client Service Account Manager, and Client Advocacy of any potentially damaging relationship and operational deficiencies
Managing Risk Escalate any issues in a timely manner
Obtain exceptional item approval where appropriate
Recommend updates to Procedures Manual
2-3 years Banking experience, cash management preferred
Excellent verbal and written communication skills in English plus either Mandarin/Cantonese or Japanese (native level)
Ability to work under pressure, multi-task and meet set deadlines
Ability to take ownership of client inquiries
"Go above and beyond" attitude
The ability to meet and exceed targets and deadlines

CIB Operations Resume Examples & Samples

Managing multiple global projects at any one time in relation to the above areas
Working closely with the Business (Desk Heads, Global and Regional Business Managers, Product Development, Account Management) to ensure that the Swap Middle Office needs are appropriately represented
Working closely with the regional Swap Middle Offices to collate requirements and ensure delivery of prioritised initiatives
Working closely with Technology to maintain oversight of the overall Technology agenda and escalate when needed if Swap Middle Office deliverables become at risk
Initiating projects by defining scope, objectives and timeframes
Building and owning project deliverables: business case, plans, issues & risks
Building and running governance around the different initiatives: communication, escalation, resolution. This would include providing regular reporting in the agreed format to the central PMO and core project stakeholders
Being the voice of the Swap Middle Office to make priorities transparent and influence decision making when required
Performing cost benefit analysis to propose optimum future process to the business
Producing senior management packs as and when requested
Managing direct report(s) day to day work ensuring appropriate levels of quality are produced and maintained
Previous experience in the Synthetic Prime Brokerage and Delta1 business lines having gained a solid understanding of the end to end transaction lifecycle, the products, market participants and industry technology solutions
Excellent project management skills & a track record in delivering complex projects on behalf of Front Office / Operations in these business lines
Ability to face off to very demanding stakeholders, managing their expectations
A creative thinker who can operate with a strategic mindset
Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including Senior Business executives
Previous experience of having direct reports

CIB Operations Resume Examples & Samples

Work with MO, Technology, SMEs globally within JPMorgan Chase to understand the lifecycle of the products, in-line with the strategic end-state
Ensure effective internal communications among all the work steams and stakeholders ensuring all are engaged
Provide regular updates to senior management in technology, middle office & other key sponsors
Participation in large-scale “highly-visible” SIT/UAT testing cycles managing technology and business stakeholders
Training of relevant teams prior to go-live of new business processes/products, functionality or applications
Produce implementation plans and timelines
Excellent written, verbal and presentation communication skills
Ability to clearly define and articulate business requirements
Proactive, self-motivated and flexible with a positive attitude
Strong time management skills; efficient at multi-tasking and able to work under pressure to deliver multiple business demands on-time, to a high-level standard
Experience in writing UAT Test Plans and/or Test Scripts
P&L and risk management understanding
Knowledge of accounting and finance / cash management,
Good number of years experience within similar industry area highly desirable
Advanced MS Excel/Access skills particularly VBA

CIB Operations Resume Examples & Samples

Work with business and other key stakeholders to relook at existing controls effectiveness to manage conduct risk and seek new ways to address deficiency
Develop project plans for implementation and communication to impacted stakeholders
Work alongside project and work-stream managers to coordinate activities and produce consistent output
Compile, track and drive action items to completion
Work with lines of business and functional partners to identify the right resources, content, technical needs and managers to meet goals
Identify resources and/or scheduling conflicts to ensure projects are delivered to original expectations and scope
Identify and manage risks, issues and dependencies throughout the project lifecycle
Develop and produce program reporting and tracking documentation, including multiple work streams and projects across lines of business
Manage meetings and maintain relationships with stakeholders within the business and other support functions
Work with our technology partners to develop new age technology platform capable of handling metrics and process consistently across business
Strong analytical and time management skills/ ability to prioritize
Strong problem solving skills, ability to apply new ideas and approaches to various activities
Strong working knowledge and experience with Microsoft Word, Excel, PowerPoint and Project
Project management skill required
Results-oriented with ability to work independently
Excellent communication skills and a collaborative management style
Ability to successfully liaise with different groups and individuals to deliver high quality and timely deliverables
Strong sense of initiative, ability to lead efforts across teams and delegate responsibilities effectively
Proficient in risk and control concepts
Good knowledge of regulatory environment in the region and globally

CIB F&BM CIB Operations & Service Business Manager Resume Examples & Samples

Act as trusted financial advisor and partner with local, regional and global, Operations leads and product aligned business management leads
Manage a team of 12 resources across the Asia region, ensuring that all deliverables are met for all stakeholders
Provide Asia Operations with transparent, forward looking reporting – Forecasting
Headcount Management– Manage headcount approval, tracking and reporting. Manage the end to end tracking process whilst reflecting risks and opportunities in forward looking reporting
Expense Management - Compile and lead monthly Business reviews for local, regional and global stakeholders. Manage vendor tracking maintenance process
Productivity/Location Strategy Management - Manage tracking process for Asia teams
Business Performance and Planning - Lead annual business budget process (in conjunction with P&A); ensure optimal resource budgeting and allocations to achieve business priorities; oversee investment / productivity initiatives across the end-to-end business to achieve multi-year targets
Manage offshoring models – review and approve billing models and charters
Manage maintenance and approval process for cost centre and account hierarchy changes
Manage the production of 50+ reports relating to Banking volumes across the region
Manage production of a quarterly FED report covering our payment activities across our 14 Asian branches and by clearing infrastructure/agent with product/Line of Business breakdown
5+ years of experience in finance/accounting, preferably in the financial services industry, P&A or CFO experience a plus
Advanced Microsoft Office skills, including Excel and Power Point, as well as the ability to master the JPM internal financial systems Experience with management reporting, management information systems
Proven track record in process improvement/change management and leadership displaying influencing skills
Proven ability to manage a multidisciplinary and multiloacational team
Finance or related degree preferred
CA/CPA or equivalent qualified preferred

CIB Operations Resume Examples & Samples

Expense management, keep track of invoices and processing of expense claims and related record-keeping
Calendar management and related logistics such as booking conference rooms, audio visual equipment, documentation, meeting scheduling etc
Coordinate with logistics team on travel arrangements
Organize and coordinate special events or meetings
Team personnel management, manage staff on-boarding and off-boarding logistics which includes requesting equipment setup and system access
Providing general support including photocopying, typing, filing, mail etc
Maintaining group leave record and handling phone enquiries
Manage general office needs such as ordering supplies, mail distribution, and floor maintenance
Assisting in ad-hoc project administration support when required
Tertiary educated with a minimum of 5 years secretarial and administrative experience with demonstrated capability to work in an extremely fast paced and highly demanding environment
Experience in a banking industry would be a plus
Excellent interpersonal & communication skills to work with a variety of cultures
Strong organizational & time management skills, meticulous and self sufficient
Ability to perform under pressure and meet deadlines that may arise with little notice
Experience in managing relationships across all levels
Strong proficiency in both written and spoken English
Strong Microsoft Office (especially Excel & Word) and Outlook capabilities
Knowledge of the following systems: EURC, OFSA (expense claim system), ePurchase, and Travel Express is a plus

Cib-operations Resume Examples & Samples

Delivery of timely and accurate compliance reporting
Act as a subject matter expert for resolving queries
Review of rules on the in-house compliance reporting engine
Breach review and investigation before onward distribution to clients
Interpreting investment mandates and agreeing reporting criteria with clients
Providing technical input and innovative solutions to client requirements
Participate in key projects and initiatives to improve the client experience
Build and maintain a strong risk and control environment
A tertiary qualification, preferably in a Finance related discipline
CPA or CFA completed, or currently studying, highly regarded
A minimum of 3 years experience working in a Funds Administration role
Excellent working knowledge of financial markets and instruments, both domestic and international
SQL or VBA advantageous
Compliance systems (e.g. Charles River; Mig21, Latent Zero) knowledge advantageous

CIB Operations Resume Examples & Samples

Ability to proactively engage with others across multiple work streams to establish impact and requirements as part of Change delivery
An ability to evaluate and adapt to demands when introduced at any point in the Project Lifecycle and quickly establish requirements, key stakeholders and next steps
Engage with Technology partners as part of prioritization of demands, cost estimation, delivery of projects and post project review
Excellent analytical, problem solving and time management skills
Ability to be flexible, follow and enforce tight deadlines
Ability to organise and prioritise work against competing demands
Strong communication, and presentation skills across multiple management levels
Ability to delivery information to senior management/stakeholders, accurately, concisely and in a professional manner
Strong teamwork and stakeholder engagement skills
Recognised PM qualification preferred (i.e. Prince2 and/or PMP)

CIB Operations Resume Examples & Samples

Serve as liaison between technology, operations and product
Work with internal departments to analyze data, define and deliver detailed business requirements for application enhancements and process improvements
Execute application testing: review system design, identify automated testing opportunities, ensure testing is done within the agreed timelines, document and triage errors discovered, and help coordinate status reporting
Edit and write standard operating procedures and training manuals when needed
Coordinate training business users on new enhancements and related risks and controls
Assist with product demonstrations, particularly those technically or functionally in-depth
Become a SME for the work-stream and be able to represent operational team
Coordinate with project manager and stakeholders to advise of critical issues, provide regular status updates and ensure project deliverables are met in a timely manner
Be part of a rotation to support Unity application in production through the nightly NAV dissemination pricing window (typically until 8PM
5-10 years BA experience
Ability to work independently, multitask and prioritize in a fast paced environment
Experience working across multiple business areas and/or functions to deliver preferred results
Working knowledge of one or more JP Morgan securities product, service or operations areas preferred
Knowledge of securities services industry and products is preferred
Knowledge of Fund Services (Accounting, Fund Administration, Pricing) a plus
Experience working with Sungard/InvestOne a plus

CIB Operations Resume Examples & Samples

Define and implement client migration strategy
Analyse impact to all relevant parties along the transaction lifecycle
Face-off to all impacted partners and stakeholders on behalf of the business - technology, operations, legal, compliance, treasury and other support groups
Work closely with the Business (Desk Heads, Global and Regional Business Managers) to understand their needs / priorities / issues
Initiate projects by defining scope, objectives and timeframes
Build and own project deliverables: business case, plans, issues & risks
Build and run governance around the different initiatives: communication, escalation, resolution
Be the voice of the business: make priorities transparent, influence to minimise lead-time
Perform cost benefit analysis to propose optimum future process to the business
Ultimately, successfully deliver own projects and initiatives
Good balance between analytical skills and interpersonal skills
Ability to represent firm externally
Previous experience in the Financial Services industry, ideally with understanding of Equity Derivative products
Excellent project management skills, with proven track record an advantage
Previous experience of Operations Management an advantage
Previous experience of Client Service an advantage
Strong understanding of the transaction lifecycle

CIB Operations Resume Examples & Samples

New regulatory reporting implementation to Equities businesses (EDG & EQ Prime)
OTC Derivatives Trade Reporting – New Jurisdiction implementation
Existing OTC Derivatives Trade Reporting remediation work or changes introduced by the regulators (CFTC/ EMIR /Canada etc)
Improve & establish the end to end controlled environment around Regulatory agenda in Equities business
Other Regulatory related work prioritisation and implementations
The candidate would be responsible for
Programme/ Project management of Global Regulatory agenda in Equities
Resource management & Prioritisation
Representing the asset class to cross asset forums & industry forums
Tracking and reporting the project status & MISs to stakeholders
New regulatory reporting implementation
Analyse the impact of the regulatory requirements and document the requirements
Plan, Coordinate the build work with relevant technology partners and coordinate & execute User Acceptance Testing
Implementation of new business process
Provide trainings to Front office, Middle Office, or other impacted organisations
Review & improve the end to end control process around the Regulatory Reporting agenda in Equities
Ultimately, successfully deliver controlled environment of Regulatory Reporting

CIB Operations Resume Examples & Samples

Work closely with the trading desks to provide end to end book running services, which include trade capture, P&L and Risk analysis, and controls along transaction life cycle
Act as the first point of contact for the trading desk; work closely with the other business partners such as Finance Control, Settlement & Confirmation Back Office and Technology, to enforce control environment for the end to end process along transaction life cycle
Strong product knowledge on interest rate swaps, cross currency swaps, FRA, and other rates derivative products
Experiences in P&L and Risk
Strong technical skills, such as Excel, VBA, Access
Adaptable to the changing environment
Extensive experience within a financial environment, including exposure to a trading floor
Educated to undergraduate level or equivalent, preferable math, science or engineering

CIB Operations Resume Examples & Samples

Opening, closing and amending accounts according to set timeframes
Representation of the reconciliations group globally on cross line of business meetings, fostering and maintenance of excellent relationships with business partners
Involvement in key initiatives/deliverables as a subject matter expert, working with line of business partners
Supervising the operations team as required
The above is the internal description (feel free to rectify the spelling mistakes)
Experience preferred

CIB Operations Resume Examples & Samples

Securities Lending Esrow is a developing product which provides a Collateral Management Service to support stock lending between large Borrowers and Lenders
Tri Party Repo is a trading activity whereby cash is lent from one client to another on a secured basis at an agreed rate for an agreed term
The team is split into four main roles which offer possible variation through rotation
Settlements – Settle all securities and cash movements. Rectify all market positions and balance anomies utilising TLM. Improve settlement rates
Trade Management - Reflect all agreed collateral movements within systems within specified deadlines confirming transactions to counterparts
Collateral Activity Management (CAM) - Manage daily environment preparation. Reflect and validate collateral exposures and calculation executing margin calls. Manage new business pipeline
Flexible approach to working hours
Educated to at least A level standard or equivalent
Experience in a relevant environment
Previous experience in related products
Securities settlement experience

CIB Operations Resume Examples & Samples

Perform daily reconciliations on our USD Nostro along with with passing of LC/LD entries
Monthly billing cycle and emailing out client invoices
Dedicated Bullion Accounts email box to manage
Chasing non receipts
VAT/Corporate tax team partnership
Maintenance/ownership of Standard Operating Procedures and daily/monthly check lists
Improving manual processes
Escalation of issues to management as and when required
Strong accounting / numeric skills (accountancy qualifications and previous work experience essential)
Process improvement mindset to increase our efficiencies
Excellent accuracy as high percentage of manual work
Be flexible and adaptable in working hours, especially for month tasks
Organizing/prioritizing work load and working both alone and as a team

CIB Operations Resume Examples & Samples

Analytical review of daily tax reporting across the Luxembourg client base
Participate in production of annual and other periodic tax deliverables. Work with external audit firms to support the audit certification process
Perform centralised static data base and data enrichment activity on the Tax and Fund Accounting system
Security review and classification as per tax classification rules
Reconciliation of tax data to Fund NAV
Manage queries and requests from clients, auditors and other internal JPM departments
University degree in Law or Economics with a specialization in Tax would be an advantage
2+ years experience in Fund NAV calculation
A basic Knowledge and exposure to German, Austrian and other shareholder tax reporting is an advantage
Fluent in English, German would be an advantage
A general understanding of Luxembourg SICAV product, particular product features, fund accounting operating models and financial instruments
Strong inter-personnel and communication skills

CIB Operations Resume Examples & Samples

More than 5 years experience in a people management role in an operations environment
2 – 3 year experience in Investor tax reporting ( NB German, Austrian & EUSD)
Very good understanding of Luxembourg SICAV product, particular product features, fund accounting operating models and financial instruments. Prior experiences in a Fund Valuation or Fund Auditor role would be a definite advantage
Very Strong leadership skills
Excellent inter-personnel & Communication skills

CIB Operations Resume Examples & Samples

Maintain risk management and downstream system integrity of a blended portfolio of exotic FX options and IR swaps, providing P&L and greek portfolio changes to trading desk and FX structuring team
Identify and address opportunities for improvement; taking appropriate actions to deliver simple and innovative solutions that improve the business and initiate and effect positive change
Proactively identify issues/gaps within the processes and offer solutions to close the gaps; identify root cause of problems and implement robust, strategic, controlled and cost effective solutions/recommendations
Change Management - Ability to re-prioritize plans, requirements due to shifting business priorities in order to meet deliverable deadlines
Numerous reconciliations including: Front to Middle office Rec, Off-Market reporting, Early Terminations, back to back trades, MTM reporting, Daily/weekly/monthly client specific reconciliations
Trade capture and processing of amends and cancellations
Highly articulate, motivated, very flexible and will use their initiative to fully develop the role
Committed and hardworking with a strong ability to prioritise as this role will be demanding in both terms of quantity and pressure of work
Experience of reengineering processes and achieving positive change
Effective and confident communicator in order to deal with a diverse range of staff and clients and be able to succeed in a demanding and fast paced environment
Intermediate quantitative aptitude

CIB Operations Resume Examples & Samples

Communications including the capability to exchange messages, group chat and notifications, as well as future (roadmap) modalities such as voice, video and screen sharing
Content including enterprise content (such as research), external data feeds & posts (such as social media feeds, keyword alerts on user posts, relevant news headlines, etc.)
Community including private directories (such as a company directory) and public directories to enable discovery of resources such as people, content and apps
Project Manager and Compliance SME for Business Architecture & Transformation in Asia
Prior experience of project management and business analysis in a wholesale financial services environment

CIB Operations Resume Examples & Samples

Act as the conduit between the customer community (internal and external customers) and the technical / development teams
Eliciting requirements using a range of approaches in collaboration with the Project Manager
Evaluate information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding and extrapolating true user needs
Communicate and collaborate with external and internal customers to analyze information needs and functional requirements and delivering artifacts as needed
Engage in multiple initiatives simultaneously
Create and maintain requirements documentation, uses cases / user stories, process flows etc. to ensure up to date documentation is readily available
Actively undertake QA sprint tasks including
Support the development of test plans
Assist with the creation of manual and automated tests
Review user stories, code and tests
Execute tests at all stages of the lifecycle
Support the Project Manager to drive quality assurance of the product
Communicate the value of the initiative in terms of both its benefits and costs to effectively obtain leadership understanding, support and approval
Significant experience in Banking Technology
Extensive experience in requirements analysis, gathering and specifications
Track record of leading test and defect management (incl UAT)
Expertise in Business Modeling, including Use Case diagrams
Expertise in Information Architecture
Technical experience in SQL and JAVA and scripting language UNIX
Experience in working and leading in Agile and Waterfall software methodologies
Evidence of strong stakeholder management skills
Evidence of strong leadership skills
Experience with messaging platforms not required but will be of benefit

Cib-operations Resume Examples & Samples

Act as the clients first point of call for all Global Custody related enquiries including trade settlements, cash payments, income/corporate actions and overdrafts
Intraday credit support for sameday payment activity
Prioritisation of intra-day enquires then tracking all enquires through to resolution
Data analysis and identifying trends to improve processes and enhance client experience
Reconciliation queue management and reporting

CIB Operations Resume Examples & Samples

Manage team of OFAC Screening specialists in accordance with policies, procedures, and practices to ensure compliance with laws and regulations. Team may consist of official and non official staff
Work in tandem with global OFAC Screening and Compliance teams to establish and maintain a productive and efficient sanction screening operation
Lead and act as a regional contact for sanctions initiatives
Analyze information to determine local team impact
Actively participate in improvement initiative projects/programs
May manage cross-functional teams
Work with global team to implement enhancements; lead projects, and direct change management initiatives that impact the Central Screening Utility
5+ years experience in Banking Operations Management or Financial services operations management
Fluent English and Arabic, verbal and written
Strategic and strong decision making skills
Analytical and investigative skills
Highly organized and detail oriented with the ability to work under pressure within tight deadlines/cut-offs
Independent with the ability to handle multiple tasks at one time
Eagerness and willingness to take initiatives, ownership, and accountability for team performance
Coaching and staff development experience
Objective setting
Aptitude to reengineer projects for greater efficiency
Experience with local regulations governing sanctions
Operational control experience desired
Sanctions screening and lists (OFAC, Saudi list, SAMA NET and false positive / good guy rules)
Expense management experience

CIB Operations Resume Examples & Samples

Provision of regular status updates to core team and senior managers in London, New York,Bournemouth, Delaware, Mumbai and Asia
Effective communication of all change ensuring that the relevant front office, operations and technology stakeholders are engaged and that all issues and risks are identified and escalated
Formulation and documentation of risk-based testing plans in order to support testing teams to resolve UAT/Regression issues across internal operations and technical teams as well as external counterparts, clients and market utility providers
Support project implementations across North America, Europe, Asia and India and conduct post implementation review & testing
Support the development of business analysis best practice within the programme and support the continued build-out of offshore analysis capabilities

CIB Operations Resume Examples & Samples

Reconciling exotics trades against the equity derivatives group daily
Reconciling FX trades for all products except bullion to the FX desk daily
Reconciling Interest Rate Swaps trades for all products except bullion against the Rates desk daily
Obtaining source files in the event of the rec failing from the relevant technology contacts
Identifying breaks and referring them to the appropriate contacts
The management and resolution of aged breaks
Escalating breaks to senior management where necessary
Identifying process improvements within each reconciliation and liaising with technology to resolve
Liaising with the other desks and commodities to ensure there are no control gaps within the process
Creating compensating controls where issues with the process are identified
Working with the global ORM team in the event that there are financial errors
Performing daily tasks and working on projects for various MO and Trade Support teams
Strong product knowledge especially around IRS and FX instruments
Working knowledge of Athena and especially trade blotter
Reconciliation experience helpful but not essential as training will be given

CIB Operations Resume Examples & Samples

Understand and articulate the impact of assigned change requests and, through the development of functional specifications (working closely with SMEs in FA and other
Build and maintain close working relationship with each business partner (e.g. Operations,
Ongoing support in all assigned phases of the change through design (depending on expertise and complexity), testing and implementation, ensuring accuracy and timely
Gather, understand and document business requirements and support the preparation of
Development & review of detailed operating model from a business and process
Define and document requirements e.g. define inbound and / or outbound data required
Work with the SME / business partner to develop test strategy, document test plans, test scripts and test data, ensuring adequate testing of business requirements and operating
Actively pursue the resolution of business issues identified during testing
Work within the team to co-ordinate project efforts and delivery plans
Deliver any necessary training programs
Work with Manager to identify and manage project risks
Ensure all change documentation is updated in the pre defined repository
Manage junior staff via 1:1's and formal appraisal process, agreeing and monitoring
Detailed knowledge of fund accounting and / or financial reporting consummate with the
Detailed knowledge of business processes and the operating model as it relates
Detailed knowledge of CIB products which utilise or interact with fund accounting would be
Knowledge of a Project Life cycle, project governance, project control, best practices
Previous experience of business analysis
Previous experience in process re-engineering
High level of expertise in fund accounting / financial reporting consummate with grade
Proven networking ability across the organisation
Works well as part of a team & has the ability to multi-task and self prioritise
Shows good Initiative with a proactive approach to getting the job done, demonstrates
Clear, concise oral & written communication skills
Attention to detail, results oriented and delivery focused
Desktop tools (excel, power-point, MS Project)
Staff management

CIB Operations Resume Examples & Samples

Maintain close working relationship with each business partner (e.g. Operations, OSD,
Ongoing support in all assigned phases of the change through occasional design (depending on expertise and complexity), testing and implementation, ensuring accuracy
Development / review of detailed operating model from a business and process perspective
Aid in delivering any necessary training programs
Knowledge of fund accounting and / or financial reporting consummate with the grade
Knowledge of business processes and the operating operating model as it relates to Fund
Knowledge of CIB products which utilise or interact with fund accounting would be beneficial
Exposure to business analysis
Exposure to process re-engineering
Level of expertise in fund accounting / financial reporting consummate with grade
Networking ability across the organisation

CIB Operations Resume Examples & Samples

Preparation of instructions in adherence with all Risk and Control Policies
Prioritisation of the day to day work volume and the release of instructions to Agent Banks
Liaising with Internal and External Clients regarding Trade preparation issues, be proactive in establishing why messages fail Straight Through Processing
Use internal and external cut off timeframes to prioritise instructions
Ensure instructions are prepared and processed in line with Standard Operating Procedures and you will be required to adhere to these at all times and escalate issues as per the escalation policy
Ensure that EF&L/NII/Compensation Claims are kept to a minimum and contribute towards creating a strong risk management culture within the team. This will include the following
Attendance of OCG and Anti Money Laundering workshops
Strict attendance to the escalation policy when issues are identified that may expose the bank to risk
Learn from errors which did occur and ensure procedural gaps re identified and plugged

Cib Operations Client Processing Specialist Associate Bournemouth Resume Examples & Samples

Derivatives service provides international securities and escrow management in support of clients' derivatives exposures in line with their ISDA Agreements
The team is split into three main roles which offer possible variation through rotation
Client Service Representative (CSR) - Accurately manage client accounts and collateral allocation, liaise directly with clients counterparties whilst adhering to strict market deadlines and internal controls. Ensure timely collateralisation
Client Focused
Numeracy
Ability to work under own initiative
Proven Client Service skills
Stock Lending experience
Collateral Management experience
OTC Derivatives experience

CIB Operations Resume Examples & Samples

On a daily basis ensure timely and accurate responses executed on Custody Enquiries received and logged, in line with documented procedures and controls
Ensure all open enquiries are managed, and ownership maintained, so that cases are updated and closed in a timely manner according to case management best practices and case status policy
Pro-active management of client relationships
Work with Product, Network Management and Operations Management to resolve day-to-day issues as related to Asset Servicing Enquiries
Assist the team Manager in the day-to-day management of the process ensuring effective workload balancing for team members
Manage your individual workload in order to meet deadlines and department objectives
On a semi-annual basis work with team Managers to review and where necessary seek approval for updates to processes or procedures
Identify and Escalate to management any process / procedural changes required as driven by the clients, markets or business functions
Provide support, guidance and training to Enquiry Analyst peers on a day-to-day basis to share knowledge and strengthen team across all product lines and client relationships
Provide support, guidance and training to operational, client service and end client staff including the creation and delivery of presentation
Investigate opportunities for self-development and improving knowledge of the business that you are servicing in order to improve skills and knowledge and deliver maximum service levels
Take full responsibility for adherence to all departmental best practices, procedures, policies, checkpoints and controls
In the event that a situation arises where you are unsure how to proceed then you should immediately escalate to a manager for support and guidance
Successful performance in a risk based environment with a proven track record of risk reduction
Good working knowledge of Microsoft Office skills: Excel, Word and Access PowerPoint

CIB Operations Resume Examples & Samples

Intraday reconciliation between exchange and internal booking system
Intraday position checks and notification to trading desk
Trade checkout and validation
Intraday trader book reconciliation
Trader exchange limit reporting
Ad hoc query investigation and resolution
Options Futures exercise and expiry
Investigation and resolution of downstream queries for Back Office (confirms settlements)
MIS collation and reporting
Procedure maintenance and development
Experience in working in close proximity to a trading-floor environment
Commodities product knowledge
Financial services industry experience essential
Excellent Team player
Ability to work proactively and unsupervised
Good investigation and attention to detail skills

CIB Operations Resume Examples & Samples

Liaise directly with Project manager responsible for the roll out of the project/s within Fund Accounting globally
Work with business areas on a regional and global basis to identify and document requirements in the form of user stories
Work with technology to ensure user stories are sufficiently detailed and there is collective understanding between the business and technology of the required solution
Support unit tests of QA deployed application enhancements
Work with Operations areas and technology partners to build the business case in support of each proposed strategic enhancement
Support operations and technology partners in a pragmatic hands on, collaborative work environment
Relevant Fund Accounting experience is a clear advantage
Needs to be comfortable reporting to an out of country manager
Good knowledge of Swim lane diagrams and Visio
Experienced operations manager / business analyst, who is comfortable working in an agile application development environment
A clear communicator, who can convert high level ideas into feasible business / technology solution architecture, supporting definition of end state operations process
Comfortable in a thought leadership role – you should have your own opinions and be comfortable expressing them
Ability to effectively prioritise workloads and work to critical deadlines
Ability to work on own initiative and manage / co-ordinate remote resources

CIB Operations Resume Examples & Samples

To engage and build relationships with brokers to ensure trade confirmation is timely as per client KPI
To provide timely information to stakeholders and clients on failing trades and possible impacts to other processes
To help in the continuous improvement of processes
To support other teams as required
Receive client order instructions, interpret and translate through the IOS order management system within the appropriate deadlines, maintaining a high level of accuracy
To identify and escalate issues in a prompt and timely manner which may impact service
Proactively seek to improve client service
Working knowledge of market confirmation systems, OGW, CTM
Understanding of SWIFT messaging layout and fields that require specific SSI information
Ability to prioritize workload in accordance with trade/market volume
Takes ownership and accountability to ensure service to our clients/brokers/internal hubs remains as per expectations

Cib Operations Securities Processing Transaction Processing Operations Analyst Professional Bournemouth Resume Examples & Samples

To investigate and resolve queries and issues internally and with 3rd parties in a professional manner
To review work to ensure done to standards of accuracy
To engage and build relationships with brokers to ensure trade settlements is timely as per client KPI/market cut offs
Respond to client/third party/internal queries in a timely fashion to ensure all queries are logged and resolved within the appropriate time frame
As required, raise change requests and system enhancements to improve the order management system and processes
Work closely within the team to ensure all the daily activities and checklists are completed
Will be required at times to work Bank Holidays to provide client coverage
Operational, control and efficiency diligence and execution
Working knowledge of Equities & Fixed Income Markets and general trade lifecycle and market cut offs
Working knowledge of mutual fund processing and unit dealing
Working knowledge of transfer agency market
Strong Microsoft Knowledge essential

FTC Month CIB Operations NAV Oversight Analyst Clerical Resume Examples & Samples

You will have a good experience in a Fund Accounting environment
You will be able to demonstrate strong operational service skills and ability to build key relationships
You will have a good understanding of exception based validation
You will be able to work under pressure and to tight deadlines
You will demonstrate team coordination and organisation skills as essential
Key Understanding of the financial markets, investment types and accounting and pricing policies

Cib Operations Cass VP Bournemouth Resume Examples & Samples

Develop a fully flexible BAU Governance model for the ROU to ensure full daily compliance to all related CASS requirements as well as developing reporting and a process that will enable the CF10a to develop an effective oversight of the entity they are responsible for
Working with the ROU Risk Management team define & develop a CASS risk assessment process across the ROU to cover all impacted Business products supported
Prepare any required presentation material on behalf of CF10a/CF29 for distribution across the Organization
Communicate and escalate appropriately with CF10/CF29 & the senior ROU Ops management team, compliance and senior LOB business partners. Manage the breach process for the Global team
Build strong working relationships/partnership with the CASS Governance team & our LOB Business partners, Technology and Compliance
Understand and implement procedures to meet with regulatory changes
Effective partnership with a diversity of senior management to drive control improvements while assisting
A full working understanding of CASS rules through previous positions
Strong communication skills - both verbal and written. The role requires a confident and assertive communicator with the ability to challenge/push back when necessary
Initiative - taking the lead in unstructured situations, including seizing new opportunities
Strong partnership, Orgainisation & People Management skills
Control focused and good attention to detail
People Management – provide direction and leadership to the team. Provide effective communication ensuring staff are aware of strategic and regulatory changes in the organisations
Be a change agent to successfully manage a complex and fast changing regulatory landscape and build processes to meet the requirements
Manage costs where applicable to budge
Strong Powerpoint & Excel skills required

Cib-operations Resume Examples & Samples

Liaise with various Fund Managers and action all authenticated client instructions
Oversight of custodial control around asset safe keeping and regular requirements
Maintain and continually update client account data
Identify and escalate transactions which do not adhere to the control framework
Be an escalation point for the team and clients, ensuring outstanding queries are resolved and controls are adhered to
Manage the maintenance of the Key Risk Indicator list and MIS

Cib-operations Resume Examples & Samples

Manage & resolve all direct client technical queries
Attend client and internal virtual team meetings as the SME for the product
Providing input, development and management of projects on client transitions, system enhancements and end to end process reviews
Reviewing SLA for the product group across all clients
Interact with all internal business lines including Relationship Management, Client Executive, Portfolio Accounting, Technology and senior management and contact with external auditors, consultants and clients for functions relating to alternative investments, including trade placement and account administration functions
Ensuring effective controls and communication are in place for any changes to the process

Cib-operations Resume Examples & Samples

Monitor daily Reconciliation report and conduct regular calls to monitor outstanding breaks
Complete monthly and bi-annul reports for operations and co-ordinate responses with relevant internal teams
Provide coverage of the verifier function

CIB Operations Operations Analyst / Assistant Resume Examples & Samples

Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
Update, maintain and track client tax documents related to FATCA
Manage confidential documents that will contain sensitive personnel information from clients both internal/ external
Create detailed MIS and other miscellaneous reports and documents; prepare background documents to support management
Coordinate new reference mappings, ensuring storage of appropriate mapping references in relevant LoB systems
Create template in the relevant JP Morgan Chase systems using a standard template and establish correct background definition
Assisting management to monitor/track names in order to ensure ncompleted within set target dates
Setup and coordinate meetings with LoB and management
Communicate actions / issues and progress with teams for documentation, requests and current initiatives
Upload all relevant documentation into the centralized document repository systems
Prior to submission ensure compliance with internal JPM Compliance policy and local regulatory requirements
Provide assistance to team members when required
At least five years’ of assistant/operations experience and with substantial experience in supporting senior executives and/or large teams
Strong Microsoft Word, Excel, Power-Point, Lotus Notes and Adobe skills
Ability to multi task and prioritize work efficiently to meet the requirements of managements
Conscientious, organized, confident and highly motivated
Able to perform well under stressful environment
Ability to prepare internal/external correspondences independently
Attention to detail, excellent organizational skills and discretion with confidential information
Willingness, as needed, to work off hours and over the weekend
Flexible, analytical and able to handle every tasks discreetly

CIB Operations Resume Examples & Samples

Responsible for the OTC Confirmation and Settlement process for TPDP(Third Party Derivative Processing) clients
Checking a wide variety of OTC Legal Confirmations including Paper and Electronic Confirmations via Markit Wire and DS Match
Instruction and approval of OTC Derivative Payment Messages, Swift/Wire Message types MT202,210 and 103
Key Escalation point within the department for OTC Confirmation and settlements queries
Responsible for the OTC Reconciliation process for TPDP clients delivered from the Delaware location
Responsible for the Counterparty Reconciliation process which covers a client to counterparty position reconciliation as well as a valuation MTM comparison
Issue and respond to daily derivatives margin calls from clients
Coordinate with clients to reconcile trade portfolios and investigate trade population, initial margin and MTM differences in order to resolve collateral disputes
Report outstanding collateral calls to Credit and work with them and Client Services to facilitate resolution
Initiate and arrange settlement of collateral movements
Follow up with clients in settling interest and failed collateral moves
Management of key relationship with stakeholders: Building and sustaining, strong working relationships with internal lines of business within TPDP and the external client base
Financial Reporting, investigation and resolution of aged Confirmation/settlement breaks
Ensuring that all issues are investigated and resolved in a timely manner
Results orientated, Create and sustain a Target driven environment
Excellent interpersonal skills, comfortable at interacting with and communicating to all levels of Management and with external parties
Self motivated, innovative and analytical

Cib-operations Resume Examples & Samples

Defining business operating models, conducting gap analysis and proposing solutions in partnership with all stakeholders
Liaising with internal teams and clients to define and monitor service delivery objectives and deadlines
Determining infrastructure recommendations based on business requirements for new and existing operations initiatives
Ensuring all changes to products, best practice and operating models are clearly understood by all stakeholders and implemented in a controlled manner
Ensuring solutions are in alignment with dependent processes and applications
Leading client due-diligence workshops

CIB Operations Resume Examples & Samples

Building relationships with clients to understand client behavior and requirements
Drive resolution and management of client queries, leveraging internal teams globally and regionally as appropriate. Identify Service Requests and Service Delivery Issues for CSAMs to address; as well as any daily activities that may impact client satisfaction
Daily contact with clients by email and phone calls. Attend client meetings and calls with CSAMs when required
Monitoring and resolution of risk indicators to ensure that both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact
Extensive knowledge of financial markets and instruments, both domestic and global is an advantage. A good understanding of trade and cash settlements is also required
Focuses on accountability, action and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm's mission and goals
As this role will have regular client facing involvement and engagement with senior staff in all areas of Investor Services, the person in this role must be confident, articulate and able to represent J.P. Morgan in front of clients. Business Thai skills (Verbal & Written) will be an added advantage

Cib-operations Resume Examples & Samples

Research and announcements of all income, corporate action, fixed interest and proxy events relevant to our client base
Process client instructions and ensure all lodgements are executed into the market
Disbursement of all payments of cash and shares to clients
Resolve and escalate any issues resulting from the monthly self-department audits
Liaise with internal teams to resolve reconciliation breaks and client queries
Participate in reviewing workflows, reporting of all KRI’s and other MIS statistics

CIB Operations Resume Examples & Samples

Evaluation of the end-to-end process to assist in setting strategies and practices to develop a zero defect culture
Oversight over onboarding activity to provide expert advice on AML/KYC, perform reviews of AML/KYC activities such as client profiles and related metrics, identify data quality issues, and monitor resolution
Performs root cause analysis and identify solutions and best practices
Manage KYC QA activities for new and existing business and multiple remediation efforts concurrently within designated timeframes and quality standards
Knowledge management for KYC policy, procedures and training material updates and changes, train on-boarding teams and provide training certifications
Ensure KYC policies and procedures are accurate and comply with regulatory requirements
Partners with management to establish and update KPIs for onboarding processes, monitors performance to identify significant areas of concerns and oversees actions necessary to address issues
Ensure appropriate data available to produce defect reports on a regular basis
Build a strong working relationship with Operations, Multiple Lines of Business, Audit, Compliance, and Technology
Assist in identifying requirements for new WCOB Platform
Excellent communication skills and problem solving abilities
Promotes teamwork both within and across groups
8+ years experience in financial institution
8+ years in identifying and/or implementing financial and/or operational controls with AML/KYC expertise

Cib Operations Fx Operations Manager Bournemouth Associate Resume Examples & Samples

Management of the currencies European Client Services team, including performance management and development of team members to maintain a top performing team
Oversight of team performance, metrics, risk situations and payment execution timeliness
Drive the control and efficiencies agenda to ensure progression towards STP across the desk
Production and adherence to weekly/monthly targets and able to articulate trends to senior management
Occasional business partner trips to London will require traveling
Previous people management required, preferably 1-2 years of experience
FX & FXO experience is desirable, although not essential
Experience of performance in a customer service role
Strong communication skills, experience of building phone relationships a desirable quality
Ability to drive a team to deliver strong results against departmental objectives whilst taking into account risks involved in daily processing
A good working knowledge of the IB funds transfer policy would be an advantage
Knowledge of TSSFX would be useful as would Athena
Well-developed problem solving skills
Results-orientated
Capability to prioritise

CIB Operations Resume Examples & Samples

Expected to understand in detail the products supported by the group
Responsible for ensuring all deadlines are met and for escalating issues appropriately and in a timely manner
Ability to challenge current processes and identify process / control improvements and implement
Have a professional and client focused approach to their role
Controls and risk focus to ensure the team is operating at the highest compliant standard
Adherent to all Bank settlement policies and currency cut off times
Always lead by example
Achieve and exceed high levels of excellence
High level of client service
Not afraid to regularly liaise with senior individuals within the business with regards to open items or queries
Issuing invoices, contacting clients to agree settlements via incoming/outgoing communication via telephone and email
Investigating queries on all trades prior to Settlement– liaising with the business (front/middle office and marketing teams) to effectively and efficiently resolve any issues and to ensure that the settlements are agreed on a daily basis
Completing all confirmation of settlement invoices on a day to day basis and supporting all month-end activities
Release of all payments in a controlled and timely manner, adhering to currency cut off times
Escalating issues to management as appropriate
Proven ability to meet, and maintain tight deadlines/targets/ achieve resolution of issues and results
Works co-operatively and productively with others to achieve results
Works effectively and efficiently with a focus on detail and accuracy
Demonstrates ownership of issues and able to prioritise and respond to client needs in a timely manner
Knowledge of commodities products or Investment bank instruments would be beneficial but not a necessity

CIB Operations Resume Examples & Samples

Drive, manage and execute the control agenda across CEM Ops
Strong relationship management and partnership with the Business, Technology, and Corporate Groups
Strong control mindset, focusing on continuous improvement and reduction of risk
Highly organized, motivated, and strong prioritization skills
Maintains a comprehensive understanding of the market, products, and regulatory environment including the implications on the operating environment
Strong written and verbal communication skills with an ability to present concise and summarized messages
Strategic thinking and vision, with a shareholder view
Good knowledge of the legal and regulatory environment for financial services

CIB Operations Resume Examples & Samples

Establishing governance and program management structure
Drafting end-to-end project plans and milestones, managing project timelines, and tracking deliverables
Reporting and communications to Senior Management and other stakeholder groups
Coordinating and partnering with LOB and functional stakeholders (Legal, Compliance, Technology, Operations, Finance, Risk, etc.) and holding responsible parties accountable
Track and escalate project risks, issues, dependencies, control gaps, and action items
Working with Project and Program leads on addressing blockers and gaps, facilitating any inputs required to drive changes and decision making at all levels to prevent slippages to key Projects or the Program agenda
Facilitating steering committee meetings with senior management and working group meetings with key stakeholders
Manages budget for assigned project(s), monitors project progress and adjusts resources and priorities accordingly
PMO experience within complex programmes in global financial institutions
Experience and proven track record in stakeholder management, partnership (enabling a ‘one team’ culture and positive working environment) and programme governance across multiple locations
Outstanding communication and presentation skills
Ability to partner with and engage senior leadership across multiple lines of business and functional areas
Executive Level Communication (written and verbal)
Adherence to Standard Project Lifecycle
Budget / Financial Management including Business Case completion

CIB Operations Resume Examples & Samples

Governance : Establishing effective CIB and LOB governance forums and the flow of information across them, in partnership with GFCC
Client Rationalisation: Centralised cross CIB analysis of client portfolio to assist the business with the identification and coordination of client on-boarding/off-boarding
CIB Clearing House: Centralised cross CIB coordination of client off-boarding approvals and firmwide communications
Offboarding : Defining and implementing the CIB Off-boarding Operating Model with key oversight of the current process, controls, metrics and governance
Data & Infrastructure strategy: Defining data requirements, workflow tools and infrastructure framework to enable consistent and transparent decision making with a fully documented audit trail
Assist key team members to liaise with Business functions and Global Financial Crimes Compliance (GFCC ) to ensure client decisions are captured, communicated and tracked appropriately
Conduct analysis and assist with business specific issue resolution
Assist in the production of client analytics to self identify client rationalization and facilitate client decisions
Provide responsive and meticulous support to senior team members on ad hoc requests by global senior executives
Strong written and verbal communication skills, including ability to convey complex ideas simply. (expertise in Excel and Powerpoint)
Able to establish good relationships rapidly with other parts of a large organization
Knowledge /experience of CIB Products/Businesses
Experience with CIB financial systems, with ability to model financial data
Disciplined approach to managing processes and controls
Good judgment, maturity and poise to enable interaction/influencing of senior level staff
Able to prioritize key tasks effectively
Innovative in problem solving and issue resolution

Cib Operations Specialist Resume Examples & Samples

Test script development
Project management and reporting
Procedure development
Data migration
Technical writing skills (MS Word)
Basic Excel

CIB Operations Resume Examples & Samples

High level of customer interaction
Generating collateral statements and sending calls to clients for both standard and non-standard agreements. Timely follow up of all calls made by JPMorgan
Answering of incoming collateral calls sent by clients comparing them to JP Morgan's exposure
Agreeing on the amount and type of collateral to be moved
Follow up on any counterparty fails
Reconciliation and dispute resolution with regards to large disputes or credit sensitive customers
Agreement of coupons due on securities held as collateral
Month end tasks including the agreement of interest on any cash collateral held/delivered
Timely resolution of incoming queries regarding a client’s portfolio. Escalation of issues
External Client services experience, or similar experience interacting with senior/demanding internal clients
Working knowledge of OTC Derivative products, Futures & Options or similar background
Proven experience of effective relationship building with a wide variety of stakeholders, for example; Clients, Credit Execs and Business Partners
Must be attentive and responsive to client needs
Ability to Work in a methodical and organised manner and to follow procedures
Excellent client communication skills and telephone manner and a strong ability to build client relationships
Must be highly numerate with good keyboard and core system (Outlook, Excel, Word) skills
Ability to work as part of a team and be flexible during busy periods such as month end
Ability to prioritise workflow and work to strict deadlines agreed in legal documentation
Strong Risk and Control Awareness – with the ability to push back on stakeholders when risk/controls could be compromised
Strategic thinker, able to review and implement process improvements
Working closely with global team, Operations teams are based in London, Delaware and Mumbai
Self motivated and flexible approach to working hours
Participate in the implementation of strategic and ongoing STP initiatives
A deep knowledge of OTC Derivatives, Futures & Options and/or Fixed Income products
Knowledge of Collateral Management for OTC Derivatives, Futures & Options and Fixed Income products an advantage
Microsoft Office – ability to analyze data effectively using excel with an ability to write and manipulate macros; Powerpoint, Word
Business Objects reporting – experience of building reports for management information/analysis an advantage
ISDA and CSA awareness

CIB Operations Resume Examples & Samples

Responsible for Settlements that are made across the Physical European Product Commodities Suite (Power & Gas). The product suite encompasses OTC transactions as well as Exchange, Grids and Gas Hubs. This involves Invoicing the client , agreeing and effecting settlement, always ensuring correct invoices are exchanged and correct tax is reported as per regulatory requirements
Investigation and resolution of any invoice / settlements discrepancies
Liaising with the business (Front /Middle Office and the Scheduling Team) to effectively and efficiently resolve any issues and to ensure that the settlements are agreed in a timely manner
Desk coverage is 8am - 6pm. Shifts covered at present are 8am - 4pm or 9am to 5pm, with overtime if required
Applications used within the team are ENDUR (Risk Management system & Back Office Mainframe), Lotus Notes (Invoicing), STS (Payments) and TSS
Previous settlements experience
Investment Bank
Investigations background

Cib Operations Settlements Analyst Bournemouth Professional Resume Examples & Samples

Risk Mitigation (Operational, Financial and Reputational)
Quality Client Service
Maintaining and building excellent relationships with external clients as well as with multiple teams across the Derivatives hubs and globally with the Middle Offices we support
Participating in process improvement initiatives
Ensuring that all issues are escalated to the Team Leader/Manager within an appropriate time frame
Desire to work in a fast-paced environment
Excellent time management skills and the ability to organise and prioritise work in a busy environment with the ability to work under pressure and to deadlines
Pro-active approach to problem solving and developing solutions
Previous exposure to financial products and derivatives instruments advantageous but not essential

Cib Operations Transaction Processing Specialist Professional Bournemouth Resume Examples & Samples

Reconciliation of Post settlement nostros for Financial P&G, Physical Oil, Brokerage, Eastern European Energy & Emissions Nostros on TLM
Identifying root cause of issues and ensuring fix its fixed to avoid reoccurrence
Reconciliation of charges and identifying ways to reduce them
Testing for new systems (Athena & DCPP)
Investigating queries on all post date of Settlement- liaising with the Settlements, Technology or Accounting to effectively and efficiently resolve any issues
Expect High volumes in term of breaks and issues for first week of the month
The team covers EMEA & Early NA hours
Applications used within the group are the front, middle and back end system Outlook (Emails), ENDUR, Athena, MS Access DB, STS & EPI
Display a flexible approach to work and is adaptable and welcome to change
Proven ability to build a strong rapport with customers and colleagues alike
Takes personal responsibility for tasks and actions
Able to effectively communicate both written and verbally

Cib Operations Client & Product Profitability VP Resume Examples & Samples

Drive the development of a client and product profitability model
Support initiatives to increase that profitability such as business simplification, elimination of bespoke client processes, and development of a configurable but scalable operating model
Manage a governance and PMO structure to ensure objectives are clearly defined, project plans / deliverables are documented and each work stream remains engaged and on track with target deadlines
Provide program updates for senior leadership and key stakeholders
Extensive experience with Program Management / Business Management / Reengineering
Experience in activity based costing / profitability analysis a plus
Proficient with technology and systems and capable of applying knowledge to operations and understanding the overall infrastructure and business implications

CIB Operations Resume Examples & Samples

Expertise in data mining, transformation, and analysis using SQL
Strong background in object oriented, and/or software development not limited to Visual Basis, .NET or similar programming languages
Strong analytical with some project management skills is required, including a detailed understanding of how to translate Management Reporting and Business needs into technical requirements
Strong background with information management and development tools such as TOAD, Microsoft SQL Developer, or similar IDE’s
Familiarity in enterprise data systems and databases such as Oracle, Microsoft SQL Server, or Microsoft Access
Ability to use business judgment to guide analysis, draws implications from analysis, and synthesize into clear communications
Strong listening, presentation, communication and influencing skills
Familiarity with SharePoint development and administration
Direct work experience with reporting or modeling in a Line of Business capacity
Business Objects, Qlikview
Strong in using the Microsoft office suite with VBA Automation knowledge (Excel & Access)

CIB Operations Resume Examples & Samples

Assist to drive the development of a client and product profitability model
Assist to preserve a governance and PMO structure to ensure objectives are clearly defined, project plans / deliverables are documented and each work stream remains engaged and on track with target deadlines
Maintain effective communication with the Corporate and Investment Bank CAO community and business partners with the purpose of informing interested parties on all key milestones, accomplishments, programs, activities and overall successes
Monitor and track productivity
Responsible for Issue Management, Escalation and Remediation
Assist with program updates for senior leadership and key stakeholders
Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes
Drives critical thinking and proactively seeks out best practices, anticipates clients’ future needs and collaborates on ideas with others. Understands clients’ needs and impact on relationship across J.P. Morgan

CIB Operations Resume Examples & Samples

Degree
Multi tasking
Client Service

CIB Operations Resume Examples & Samples

Self-motivation and demonstration of initiative
Extensive knowledge of loan settlements
Knowledgeable of loan transfer documentation
Extremely detailed orientated
Control orientated
Keen to question everything and understand the detail behind the numbers and/or process
Strong PC Skills: in particular Excel, Word and PowerPoint

CIB Operations Resume Examples & Samples

The role requires a self sufficient, proactive and able business analysis and project manager, including the following key skills
Strong Business Analysis
Excellent written and verbal communications skills; comfortable interacting with cross-line of business partners
Understand of Agile methodologies
Strong technical knowledge and ability
Strong senior management presentation skills
Experience with data mining and analysis
Self-starter, independent worker, and ability to multitask
Excellent organizational and follow through skills; detail oriented
Experience with Risk, Controls and/or Compliance Data
Possess excellent teamwork and interpersonal skills, including an ability to influence and negotiate
Ability to work in a fast paced deadline driven environment; comfortable re-prioritizing workload as needed
Advanced proficiency in MS Excel, Sharepoint, Access, Project and PowerPoint
Ability to produce reporting in toolsets such as SSRS, SSAS, Cognos and/or Qlikview
Any coding experience is an advantage
Experience in database queries, procedures and maintenance is an advantage
Bachelor’s Degree; with relevant operational and technical experience
Preference for experience in JPMorgan risk management systems (Phoenix)

CIB Operations Resume Examples & Samples

Accountable for end to end transaction management lifecycle for their respective client coverage. This includes trade capture, settlement exceptions and cash management
Working with various internal teams such as trade processing, Prematching, settlements and margin to process transactions and resolve any exceptions on a timely manner
Perform root cause analysis for their respective clients to increase STP and reduce client inquiries
Establish and maintain relationships with high profile hedge fund clients
Partner with account management teams to help change client behavior where required to remove manual processes
Partner with technology strategy team to help identify internal and external facing technology improvement opportunities
Strong business knowledge is preferred/Added advantage of Prime Brokerage
Strong knowledge of equity and fixed income products; FX and Swaps is a plus
Knowledge of Global markets and settlement practices
Operate effectively in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them
Strong MS office skills (Excel, PowerPoint, Word)

CIB Operations Resume Examples & Samples

Graduate 2:2 or better
2 years + fixed income experience ideally in an investment banking environment
Good industry and operational knowledge of European Securities Markets
Strong derivatives knowledge is required, knowledge of securities products is a plus
A minimum of one year prior Operational and/or line experience, is required
Basic accounting knowledge is required
Proficiency and prior process trading, calculating, reporting, and analyzing daily Profit & Loss statement experience is required
BA or BS degree is necessary
Strong PC Skills : in particular Excel, Word and PowerPoint

CIB Operations Resume Examples & Samples

Building new reports for Regulators, Agencies & Treasuries
Building databases to facilitate reconciliations to support the attestation process for FCA Transaction & PRA Liquidity reporting
Support and analysis for MiFID II and SFTR development
Provide analysis and comment on reported flows in response to internal queries and queries from regulators, treasuries and agencies
Provide daily reports to fulfill requirements under the Volcker rule
To write and validate procedures in relation to new reports and processes to ensure Compliance and Audit are comfortable with our controls environment
To provide guidance to members of Transaction Management and other areas of the business of regulatory implications of new and existing flows
To provide contingency cover for the Bournemouth and Mumbai teams across all of our reports and processes

100

CIB Operations Resume Examples & Samples

Preferably educated to Degree level or equivalent
Previous investment banking experience required
Experience of OTC derivative processing/lifecycle, in one or multiple asset classes desirable
Experience in managing initiatives/ projects
Client interaction in a previous role
Understanding of client reference data desirable
Excellent delivery record in previous roles, ability to manage changing priorities & high volume processes
Excellent communication & presentation skills
Strong influencing & negotiation skills
Good organisational/ project management skills
Have a proactive, focused approach, looking at continuous ways to improve the control & operational environment
Strong risk and controls awareness, attention to detail

101

Cib Operations Transaction Processing Specialist Bournemouth Associate Resume Examples & Samples

Input and maintenance of all OTC Derivative trades
Investigation of Client, Fund Accounting, IOS and other 3PD team queries
Assist with the setup of Static data
Ensure SOPs are in place and updated quarterly
Participate in SSAE-16 Audits

102

CIB Operations Resume Examples & Samples

Act as primary operations point of contact for sales and sales trading desks and client operations teams, partnering with global teams to resolve queries or issues
Ensuring prompt and accurate allocation of trades to the relevant funds
Ensuring that accurate trade confirmations are provided in a timely manner, in line with client requirements
Managing open trades in a diligent manner through to settlement
Reactively managing all client queries in a timely manner and proactively working to ensuring any issues do not reoccur
Providing the Front Office with timely, accurate information in relation to the status of problem trades
Completing all relevant control checks, escalation and maintaining audit trail
Management, ownership and, if required, escalation of issues in a timely manner
Continuously seeking feedback on opportunities for improvement and providing feedback to other groups in relation to where processes could be improved
Identifying opportunities to continuously improve ‘Straight Through Processing’ and quality of service delivered to clients; and automate/streamline existing processes
Partnership with our Commission Management Solutions team on any research commission queries
Partnership with the CIB Account Oversight team in relation to special handling and resolving any issues for priority clients
Provide Subject Matter Expertise (SME) input in partnership with technology and operations project teams
Well established client service skills with a positive attitude
Ability to both work well as part of a team, and also to be results orientated and self motivated, being proactive by using own initiative to take personal responsibility for tasks and actions
Experience within operations, preferably within an Investment Banking environment
The ability to partner and manage relationships with a variety of diverse groups
A flexible, organized, proactive attitude towards work with the ability to multi-task and prioritize workload to meet daily deadlines
Excellent communication skills in all media
Control mindset with risk awareness along transaction lifecycle and strong attention to detail
Technical understanding of securities products would be an advantage

103

CIB Operations Resume Examples & Samples

Perform end to end quality review of KYC profiles for accuracy, completeness and validity, incorporating multiple risk factors in compliance with global regulatory requirements
Strive for 95% QA pass rate, which is reported to the regulator
Keep informed of any changes to processes and procedures, regulatory change and ensure open verbal dialogue with colleagues across the EMEA region
Tracking and reporting of personal key metrics and ensure timely escalation of key risks/issues to management
Manage personal workload and priority items received from multiple teams to meet required deadlines specified by the business
Develop strong partnerships with key stakeholders by proactively building and maintaining relationships
Liaise with all EMEA teams to facilitate knowledge sharing and ‘best practices’ to the wider group
A working knowledge of KYC/Compliance/AML procedures and standards
Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, F.I.’s, Hedge Funds, Private Equity Funds, Mutual Funds etc.)
Knowledge of financial industry with in-depth expertise in various lines of business (Corporate Investment Bank and heritage lines of business)
Demonstrates strong verbal and written communication skills with experience of conflict resolution
Possesses strong time management, organisational, relationship building skills
Adaptable to work in an evolving and changeable environment
Proactively manages and drives forward own career, identifying personal training needs for development

104

Cib Operations Rates Hybrids Structured Documentation Specialist Associate Bournemouth Resume Examples & Samples

Management of own and team’s workflow in a queue
Ensure the confirmation process follows the Bank’s compliance, audit and legal policies
The role will involve close liaison with traders and marketers, marketing support groups, middle office, Legal, customers and other departments on a daily basis
Ability to deliver high level of customer service to both internal and external clients
Education - Degree level preferred
A good understanding of the documentation process and previous confirmation drafting
Knowledge of FX, Rates or Credit products and ability to understand complex derivative structures is desirable

105

CIB Operations Resume Examples & Samples

Ability to read/write Japanese in addition to English. The Role is to review Japanese payment details
Ability to read/write Mandarin in addition to English. The Role is to review Mandarin payment details
Must have a Bachelor's degree
Strong Analytical & investigative skills required

106

CIB Operations Resume Examples & Samples

Full lifecycle program management including: workstream and lifecycle definition, resource management (both virtual and direct), pre- and post-execution, program closure
Leadership - Assume a key leadership role within the Strategic initiatives programme team. Build & develop relationships, within and across functions
Broad knowledge of Financial Markets/Services probably gained through 10 years+ in a leading firm
Programme Management – Prior experience of large scale front-to-back, full lifecycle project & programme management. Ability to organize, prioritize and manage multiple streams of work at any given time
Excellent communication, presentation (both oral and written) & influencing skills
Minimum degree educated with banking experience within a Trading environment exposure a plus
Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stake holders and Technology
Strong partnership record and ability to build effective business relationships required to leverage parts of the organization as required
Ability to troubleshoot and strong analytical skills required
Effective change management skills. Ability to support & adapt within a changing environment
Strong attention to detail and must be able to demonstrate outstanding delivery track record
Ability to lead and work independently

107

Cib Operations Account & Reference Data Manager VP Bournemouth Resume Examples & Samples

Establish and maintain strong relationships with stakeholders include Sales, Service, Implementations, Operations, Legal, Risk and Compliance
Partner with legal on the documentation process and follow up on metrics and reporting regarding executed documents
Be the Line Manager and lead a team of professionals and associates that manage the Documentation workflow
Focus on improving the Client Experience through delivery of an efficient document generation process
Work with Global Technology, Operations and Stakeholders to determine process improvements and strategic direction, including development of and monitoring of ROI
Coordinate technology changes and assessment of impact to Operating Model and strategic initiatives
Champion client escalations from a documentary perspective
Own the regional relationship and engagement with the extended documentation teams based offshore
Manage the effective and timely delivery of on shore document capture activities such as originals receipt and storage
Oversee and lead regional projects and programs including remediation initiatives, process simplification and standardization efforts
Act as point of escalation for queries arising on documentary issues
Implement a risk based approach to handling document requirements
Develop the Doc Mgmt function to support the stakeholders needs
Responsible for compiling Client Documentation packages in partnership with legal and Sales/Relationship Managers
Ensure best practices within the team conform to the Bank’s legal guidelines and policies and standards, including risk mitigation through adherence to the control framework
Manage issues and items escalated to target timely resolution
Deliver against recommendations and suggested improvement to address problems, process efficiencies etc. within the team
Ensure accurate completion of documentation and adherence with internal service level agreements, and/or client request due dates across the team
Deliver a control and QA process to ensure no documentary gaps arise and implement best practice for document processing in region
Extensive experience in Operations
Ability to be effective in a global operating environment
Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients
Analytical skills, problem solving, good critical thinking and decision-making skills
Experience working across multiple business areas and/or functions to deliver results
Expert user of Microsoft Word, Excel, PowerPoint, Visio and ability to present to senior management
Experience and knowledge of client documentation, including familiarity with legal documentation and other specialist documentation types a plus
Proven experience within a client facing role, understanding client requirements
Proven risk awareness with ability to escalate and manage potential risk, control and procedure orientated
Experience with implementing process improvement and demonstrated experience with efficiency improvement
Proven motivational and influencing skills required to lead an established experienced team

108

Cib-operations Resume Examples & Samples

Directly shaping long-term operational or functional strategies at the CIB Sydney operating unit level requiring coordination and integration across all operations
All aspects of leading a CIB operations team of approximately 400 people in Sydney
Managing an independent budget and cost base for CIB operations
Primary face off to senior business stakeholders, Audit (internal and external) as well as regulators in Australia
Leading the talent management process to improve employee engagement, retention, diversity and mobility
Overall responsibility for the control environment and operational experience from a client perspective

109

CIB Operations Resume Examples & Samples

Day to day responsibilities involve client contact confirming deals and settlement instructions within the deadlines
Ensuring that all new transactions are economically affirmed in a timely manner
Promoting automated solutions to clients, demonstrating and supporting these platforms
Identifying issues and investigating root cause
Establishing an excellent relationship with Clients, Front Office, Middle Office and other internal clients
Initiating and participating in process improvement initiatives
Ensure that any issues are escalated to the team leader within an appropriate time frame

110

CIB Operations Resume Examples & Samples

Strong interpersonal, written and verbal communication skills, including ability to convey complex ideas simply. (expertise in Excel and Powerpoint)
Disciplined approach to managing processes and control
Ability to take an assignment, formulate and plan and implement with limited management direction
Ability to multitask and work under pressure

111

CIB Operations Resume Examples & Samples

End to end owner of the OTC trade and support processes, coordinating all aspects of Operations Service delivery/training to the client
Partner with client to understand business and service needs. Validate client requirements vs service offered and implement support processes in CS
Operations calling program to include service reviews with client and log onto CRM tool (e.g. Salesforce) Onboard new ‘BAU’ services and capabilities for existing relationships / accounts to meet client evolving needs

112

CIB Operations Resume Examples & Samples

Dealing with all client and broker queries related to daily CFD activity
Responsible for all CFD investigation, amendments and delivery sign off to Fund Accounting and client
Responsible for the TPDP(Third Party Derivatives Processing) OTC Reconciliation process for TPDP clients delivered from the Delaware location
Liaising with all internal stakeholders to ensure controlled and timely CFD, core and counterparty deliveries at met on a daily basis

113

CIB Operations Resume Examples & Samples

The ideal candidate would have experience in a Thunderhead AD / Thunderhead Developer role
Motivated, self-starter and results driven
Ability to work under pressure, prioritizing work loads in a multi-client environment where demand exceeds supply
Equities Derivatives experience in a global financial institution, preferably in a mix of business and technical capacities
Understanding of front to back business processes in OTC and Securitized derivative products derivative products preferable
Experience in a Thunderhead AD / Thunderhead Developer role
Experience in drafting OTC exotics confirmations and / or Securitised documentation
Technical Experience in XML/XSL, SQL, Java Scripting

114

Cib Operations Secutities Processing Transaction Processing Operations Manager Associate Bournemouth Resume Examples & Samples

Delivery against all KPI’s and client SLA’s
To review and monitor trades ensuring any issues are escalated
To liaise with accounting centers to ensure effective trade flow
To identify errors or issues and to escalate so as to improve automated processing
To coach and train others so as to build skills
Execute all required settlements to ensure client accounts are not overdrawn which will incur associated costs
Maintain effective working relationships with the third party administrators and all internal contacts
Strong understanding of the Investment Accounting and Fund Accounting requirements
Leadership and talent management
Influence and relationship building with all business partners. Client Directors – Distributed Operating Model – Client Service - Custody
Establish and maintain excellent relationships across all clients
Planning – people and process
Experience of the day to day running of a team, ensuring all deliverables and SLAs completed correctly and issued to clients per timetable

115

CIB Operations Resume Examples & Samples

Master’s degree or equivalent in a related subject
Product knowledge – Understanding of vanilla and complex fixed income products
Complex Products: Power Range Dual Currency Swaps/Notes (PRDC) is our main product
PnL - Understanding of trading PnL and key drivers
Understanding of risk types – Market, operational, settlement, credit, legal and reputational
Systems skills – Understanding of risk management and reporting systems, straight through processing, Excel/Access is certainly helpful
Problem solving – Developing and implementing solutions to often complex issues
Control –Understanding and implementing the control framework to mitigate risk through the transaction lifecycle

116

Ftc-cib Operations Dealing Administrator Clerical Luxembourg Resume Examples & Samples

Appropriately process manual transactions received from investors in accordance with the applicable fund cut-off times, procedures, prospectus and following the Manual Transaction Processing Check lists
Ensure the transaction is In good Order before deal processing
Escalate any transactions that cannot be booked to the appropriate Customer Services Team for clarification
Receive, investigate and answer emails/queries from internal and external clients in a timely and accurate manner
Meet dealing deadlines (i.e. checklist) and ensure all relevant parties (supervisor and other dept) are pre-informed of any delay
Remain client focused and handle interaction with other teams or entities in a professional manner
Assist the team in becoming an ever improving back office service provider by handling any type of transaction in the most efficient way
Maintain focus within the team on good accuracy and a low error rate
Demonstrate and apply thorough Anti Money Laundering and Know Your Customer awareness and knowledge
Contribute to the creation of dealing procedures for new systems/process
Engage in internal TA related projects and testing as required
Attention to Detail/Accuracy Orientated
Proficient PC skills (i.e. MS Outlook, Excel, Word, etc)
Ability to work under pressure to meet deadlines. Priority focused
Preferably experience within a Transfer Agency environment, with exposure to dealing a considerable advantage
Preferably with experience in other dealing applications
Fluent written and spoken English, with additional European languages an advantage
Educated to Degree level

117

CIB Operations Resume Examples & Samples

Seasoned professional with 3-5 years experience in Financial Services, Operational Risk Management, Control Oversight and/or similar role
Strong communication and collaborative skills and demonstrated ability to work across functions with project sponsors and balance the needs of multiple stakeholder groups
Strong presentation skills including generating presentations and effectively communicating to senior management
Knowledge of CIB products (Markets, Banking, Investor Services)
Well developed understanding of risk and controls
Creative and innovative problem solver, ability to communicate new ideas, and inspire support

118

CIB Operations Resume Examples & Samples

Handling of account requests to ensure documentation meets local regulatory requirements, follow up on deficiencies and ensure set up in client repository system is accurate
Produce regulatory reporting, whithholding tax and stamp duty returns
Provide support and guidance on local specific client requests in partnership with Client Service team
Support team on ad hoc requests and projects
Understand and produce monthly reconciliation of balance sheet under CIB Operations
Production of MIS for all CIB activities
Support internal and external Audits related to location operations
Ensure Standard Operating Procedures are up to date and adhered to
Operate under adherence of compliance corporate policies and local regulations
Fluent in Dutch, French and English
Minimum 2-4 years Operations experience including knowledge of the Financial Institutions market and payments industry
Sound knowledge of Microsoft Office suite (Excel focus)
Strong organization and problem solving skills
Flexible attitude in dealing with multiple tasks and environments
Ability to interact effectively both with individuals and teams
Efficient planning, time management and decision making skills to meet deadlines
Rigourous and autonomous
Risk and control awareness
Open to transfer to Paris office

119

CIB Operations Wholesale Client Onboarding Resume Examples & Samples

Project management for WCOB Consent Order workstreams for the QA function
Create independent testing process for QA reviews across all regional teams to ensure global consistency across all regions with the direct link to the WCOB Training and Procedures Function.Performs root cause analysis and identify solutions and best practices
Provide SME oversight over onboarding activity to provide expert advice on AML/KYC, related metrics, identify data quality issues, and monitor resolution
Assist to ensure KYC policies and procedures are accurate and comply with regulatory requirements
Evaluate and monitor the impact of Industry changes, and new and enhanced offerings along with JPM infrastructure changes
Experience in identifying and/or implementing financial and/or operational controls with AML/KYC expertise
Proven experience in Quality Assurance in a financial services sector
Experience in management essential
Able to influence others
Results oriented and tenacious

120

CIB Operations Resume Examples & Samples

Handling static data updates, amendments and follow-up
Understand local regulation impacting CIB businesses and produce regulatory reporting and withholding tax reports
Support and guidance on local specific client requests in partnership with implementations team, client services and the business
Production of MIS for all related activities across the team
Support internal and external Audits
Ensure Service Level Agreements are up to date for the services rendered
Norwegian language would be a plus
Operations experience including knowledge of the Financial Institutions market and payments industry
Knowledge over Spanish regulation
Accounting knowledge
Flexible attitude in dealing with multiple tasks and environment

121

CIB Operations Resume Examples & Samples

Has perspective and can see issues and goals from different angles and levels
Identifies the root causes and takes action
Quick learner, open approach, respectful
Continually improves the process

122

CIB Operations Resume Examples & Samples

Management of the day-to-day IS Operation team in Frankfurt by leveraging the discipline we have across EMEA around governance, operations and controls practices
Ensure sound governance over IS Operations, ensuring compliance with corporate policies and local regulation
Oversight of outsourced activities to the UK, US, India as well as Philippines and coordination of NBIAs and new client on boarding impacting the Frankfurt footprint
Support IS business growth and the definition & implementation of a stable and balanced local operational footprint in light of continuous efforts to increase cost efficiency
Drive ongoing process of cultural change with a strong focus on a seamless end-to-end process across locations (Frankfurt – London – Bournemouth – Mumbai – Bangalore - US) based on Key Risk Indicators / Key Performance Indicators
Develop and maintain a close partnership with Frankfurt IS Executive, Product, Relationship Managers and Client Services, EMEA IS Operations, Senior Country Business Manager, local/ EMEA control, risk and corporate functions in order to develop and maintain an adequate operating model to support the business effectively in line with the location and LOB strategy
Work in close partnership with the Frankfurt Change Management Head and the Functional Partners in UK during the transition to the dual language operating model for IS Operations with seamless impact to the clients
Develop diverse talent people across the LOB in the location, ensure staff has development plan and identify successors for all key positions
Diplomas in Finance, Banking, Business Administration, European MBA or equivalent
Years of experience in managing operations within the Banking / Financial Services industry with substantial teams and proven track record
Broad knowledge base in German Depotbanking
Project Management experience, in management re-engineering projects
Broad-based IT skills and application experience
Ideally multi-cultural / multi-national background, being able to communicate internationally in a complex matrix structure
Hands-on attitude, i.e. being able to manage the day-to-day operations and to step in to handle BAU activities
Change agent, challenging the status quo and driving change in order to increase process efficiency, to strengthen control effectiveness and/or to improve service delivery & quality
Sparring partner for the management, with a strong interest to get involved in activities / projects “outside his/her box”

123

Cib Operations Cfd Administration Group Delaware Clerical Resume Examples & Samples

Responsible for the daily management of a clients CFD trading activity including reviewing reconciliation breaks on Position, Market price, Income, Cash, Finance and Valuation
To accurately and efficiently reconcile against all core controls for all relevant OTC deliveries
Understand and ensure compliance with control and regulatory requirements
Participate in the implementation of strategic initiatives
Identify process improvements and efficiency opportunities in daily workflow
To proactively identify any recurring issues and fix accordingly
Management of key relationship with stakeholders: Building and sustaining, strong working relationships with internal lines of business within WDPC and the external client base
SOX/SSAE-16 Awareness
Participation in global projects and ongoing STP initiatives
Working closely with global team, Operations teams are based in Delaware, Bournemouth, and Mumbai
Bachelor degree or equivalent work experience (2-3 yrs)
Ability to discuss in detail your experience of leadership and people management
Ability to build and maintain effective working relationships with clients and counterparties
Quick learner both technical knowledge and systems
Self-motivated and flexible approach to working hours
Excellent prioritisation, planning, organisation and time management skills
A proactive approach to problem solving, logical thinker with a good mathematical background

124

CIB Operations Resume Examples & Samples

Maintaining a portfolio of clients and reduce aged outstandings
Working on a daily basis to aggressive internal and external monthly targets
Checking and Chasing of Equities Derivative contracts via DTCC or Paper
Investigation of DTCC alleges (where client has uploaded confirmation to DTCC). Ensuring JPM has uploaded their side of the trade and investigation of discrepancies to resolution
Building and sustaining, strong working relationships with internal lines of business within Derivatives and Middle/Front office groups
Liaising with a dedicated client base to ensure any issues are addressed in a timely and professional fashion
Understand and ensure compliance with, control and regulatory requirements
To proactively identify any recurring issues and escalate accordingly
Ownership and resolution of all exceptions and queries relating to Derivative Trades
Exposure to Derivatives would be an advantage
Experience with MS Office packages is a benefit, particularly Word and Excel
The candidate will be numerate with excellent keyboard skills and a high level of computer literacy
It is essential the candidate is an effective and confident communicator
The candidate will be required to work under pressure and with initiative
The candidate will also be aware of the large financial risks that are incurred through operational errors and negligence
It is essential that the candidate is able to maintain a high level of accuracy and follow control procedures at all times
The candidate will be required to demonstrate and actively prioritise workflow
Ensuring a timely resolution / escalation of trade queries
Ability to build and maintain effective working relationships with a worldwide client base
Quick learner of both technical knowledge and systems
Results orientated, Target driven environment
Excellent organisational skills with ability to prioritise
Ability to work under pressure and to strict deadlines
PC Literate with a sound working knowledge of Word and Excel
Team Player, excellent client service skills needed
Derivatives knowledge, and ISDA Definition knowledge Preferred
Ability to speak a second Language

125

CIB Operations Resume Examples & Samples

Ensuring that all payments are settled accurately and all incoming client enquiries are dealt with in a timely manner
Resolving any outstanding post-settlement discrepancies adhering to Internal and External Rules and Targets
Identifying and investigating the root cause of errors/issues
Self-motivated, enthusiastic with a great appetite to learn
Excellent relationship-building and good communication skills
Understand the risks and adhere to the controls in place at all times
Experience in an operational/financial services/customer services environment advantageous but not essential

126

CIB Operations Resume Examples & Samples

To own the front to back management of the equity release mortgage business. This includes, but is not limited to, looking after monthly rolls and client sweeps, booking new ERM trades and documenting new trade specific procedures in a clear and concise way
To understand the cashflows associated with each trade and to work with the accounting and settlement teams to ensure that settlement is accurate and timely
To be able to identify areas of improvement and implement new procedures or to change existing process flows to ensure tight controls front to back
Product knowledge – Exposure to, and an in depth understanding of Structured/Exotic interest rate derivatives and/or Equity Release Mortgage management
Analytical and quantitative aptitude - it is essential to understand the "Greeks" and be able to explain their movements
Technical skills: The daily tasks will involve using several applications, in house, third party and out the box. A strong candidate would be someone who has experience using all Microsoft office applications and ability to code in VBA using Excel

127

Cib Operations Ofac Client & Transaction Screening Analyst Singapore Resume Examples & Samples

The qualified candidate must exercise of sound judgment and discretion in the process of resolving all cases with an ability to work in a High volume, High pressure team environment
The candidate must be able to read and write at an executive level in Japanese and English
0-2 years experience in Banking Operations or Financial services operations (Prior experience in compliance a plus)
Individual must be a self starter with the ability to handle multiple tasks at one time

128

Cib Operations Ofac Client & Transaction Screening Manager VP Singapore Resume Examples & Samples

Lead, motivate, and develop the staff
Conduct performance reviews
Own and resolve issues from complaint or inquiry to the point of resolution
Provide daily reporting to management
Be an escalation point to research and resolve complex service questions, using multiple systems and points of contact to get to the answer
Support change in the environment by ensuring staff are prepared for change and by following up to ensure the change was successful
Be able to use software such as Excel, PowerPoint, and SharePoint to analyze and communicate information
May be required to respond to production issues outside of normal work hours
Ability to coach, mentor, and develop staff members while promoting a positive workplace environment
Experience in managing shift schedules, employee planned and unplanned absences, and ensuring there is coverage at all times
Experience in enforcing, and improving operational procedures
Demonstrated ability to own, resolve, and research complex service issues
Able to be contacted after hours as required

129

CIB Operations Resume Examples & Samples

Excellent interpersonal and communication skills; strong verbal, written and presentation skills to staff within the organization and executive management
Excellent process and analytical skills; ability to work in a complex environment and the ability to think strategically and tactically
Willing to challenge the status quo to drive better outcomes for our clients
Previous track record in executing and managing significant change agendas
Previous experience working successfully in a matrixed environment
10-15 years of Banking experience and/or Transaction Banking with emphasis on people, service, performance management, and operations in a senior management role
Extensive experience with the Customer Service operations Knowledge of APAC banking regulations, specifically around customer privacy & offshoring guidelines
BS/MBA or comparable experience

130

CIB Operations Resume Examples & Samples

Oversight over Onboarding activity to perform reviews of AML/KYC activities such as client profiles and related metrics, identify data quality issues, and monitor resolution
Knowledge management for KYC policy, procedures and training material updates and changes, and also assist in train on-boarding teams
Experience in financial institution

131

CIB Operations Resume Examples & Samples

Oversight over Onboarding activity to provide expert advice on AML/KYC, perform reviews of AML/KYC activities such as client profiles and related metrics, identify data quality issues, and monitor resolution
Extensive experience in financial institution
Extensive experience in identifying and/or implementing financial and/or operational controls with AML/KYC expertise

132

CIB Operations Resume Examples & Samples

Booking of CFD related activity
On-boarding of new Clients / Products
Participate in the implementation of strategic initiatives and projects
Management of key relationship with stakeholders, building and sustaining, strong working relationships with internal lines of business within 3PD and the external client base

133

Cib Operations Business Architecture Associate Resume Examples & Samples

Working in an expansive environment, quickly understanding and capturing the business environment, its value streams and associated value chains
Understanding the business challenges across the client, market, product and servicing, and technology spheres
Building supportive data models to substantiate and trend identified challenges
Production of materials to capture business capabilities and strategic cohesion/ alignment with firm and CIB strategic goals
Developing recommendations and associative business cases to support strategic alignment and/or enhancement to business capabilities
Defining strategic roadmaps and associative plans that detail transformational journey of supported recommendations
Consultative skills set, incorporating excellent partnership, influencing and interpersonal attributes, with the ability to present and communicate to senior business, operations and technology stakeholders
Committed team player, with a structured and logical approach to planning, data gathering, interpretation, and evidencing of design with business alignment
Capability to clearly capture and articulate business goals, strategy, operating model principles, value streams and value chains to inform what the business does
Lean analysis and critical design thinking, with aptitude to pull in the bigger picture to innovate and align the business goals and employed strategy
Capacity to document functions, activities, capabilities and lower level processes to inform how the business works
Expansive development of ideas, well read on the trends and development of the business area and supporting operations and technology

134

Cib Operations Ofac Filter Intern Tampa Resume Examples & Samples

Understanding of workflows
Project management skills, use of Microsoft Excel, Powerpoint, and Word
Ability to learn quickly and multitask
Courage to speak up, participate, challenge the norm

135

Cib Operations Cem Exotic & Hybrids Bookrunner Associate Resume Examples & Samples

Vanilla Products: FX Options, IR Swaptions, Swaps, XCCY Swaps, Equity Options
Complex Products: Power Range Dual Currency Swaps/Notes, Range Accruals and Credit linked derivatives
Risk - Understanding of the greeks
Projects - Assisting in the delivery of tactical and strategic systems / process solutions
Networking and the bank-wide perspective – Understanding the needs of other groups and the importance of relationship building through extensive interaction

136

CIB Operations Resume Examples & Samples

Onboarding clients and users onto various e-Trading platforms
Validation and Reconciliation of trades executed via e-Trading platforms
Attend to ad-hoc queries requests from sales and clients
Attend to system access and connectivity issues
Provide Training / Demo of JPM in-house e-Trading platforms (MDC, JPMM etc)
Participate in regional and global projects with focus on process improvements
Experience in sales middle office or client service roles are preferred
Minimum 3 years working experience with credit & rates background (preferably in eCom space)
Proactive and willing to drive new initiatives and changes
Good analytical skills, due diligent and attention to details
Excellent interpersonal skills, good attitude, and strong communication / presentation skills
Able to multi-task and work in a very fast-paced and stressful environment
Languages preferred: Mandarin, Cantonese, Japanese

137

CIB Operations Resume Examples & Samples

Counterparty setups & maintenance on Risk Management systems
Counterparty reference data setup & maintenance in various back office systems
Reference data setup for confirmations, settlements processes in relevant systems
Callback, coordination & handling of counterparty data in line with firm’s policies and control structures
Coordination with Global Onboarding teams for counterparty setup needs
Project Management, Data Migration & coordination for completion within strict deadlines
Adherence to SLA’s to complete tasks with global partners,
Internal management of metrics and communication to stakeholders
IBSP, Client Confidentiality, Funds Transfer policy awareness & adherence
Advanced knowledge of Microsoft applications beneficial
Good Analytical Skills, Reasoning abilities, Team Management skills
Excellent Attention to Detail, Clarity of risks, control structures, risk management practices-Control focused individual
Understanding of trading operations is preferred with a back ground in back office reference data processes
Proven ability to meet, and maintain tight deadlines/targets/ achieve resolution
Excellent telephone manner
Good prioritization and Time Management skills
Demonstrates ownership of issues and able to prioritize and respond to client needs in a timely manner
Proactive Approach
Time Management Skills
Prioritization skills

138

Executive Administrative Assistant Cao Group Cib Operations Resume Examples & Samples

Professionally field phone calls, address issues or redirect as appropriate, and distribute messages in a timely and appropriate manner
Manage entries into Global Absence Tracking system
Assist with on-boarding, off-boarding and relocating team members
Coordinate global conferences / off-sites and client entertainment
Schedule internal/external meetings and appointments; coordinate conference rooms /calls
Coordinate travel arrangements domestic/international (air, hotel accommodations and ground transportation) with travel agency; prepare detailed itineraries and assure accuracy and timely delivery of plans/tickets to travelers
Distribute incoming mail and faxes, prepare and send packages via mail, messenger and federal express
Assist with overflow, special projects, assistant back-up coverage (EMEA) and day-to-day tasks
Compile and submit expense reports in a timely manner, order and maintain office supplies
Coordinate with managers and internal events team for coordination and support of events (ticket allocation, RSVP tracking, and in some cases, event organization and follow-up)
Superior interpersonal and communication skills, both written and oral, and excellent telephone etiquette
Extremely organized and detail-oriented with strong commitment to accuracy
Absolute tact and discretion when dealing with confidential matters; proven experience interacting with senior management
Sound judgment and excellent problem-solving skill
Strong initiative, energy and confidence to complete projects with limited supervision
Must exhibit a high degree of motivation, sense of urgency and professional demeanor
Ability to multi-task and ensure multiple projects are completed on time
The ability to be an integral member of the team

139

CIB Operations Resume Examples & Samples

Ability to analyse complex process flows and, working with partners, develop efficient, controlled and complete processes
Proven management and leadership
A number of years experience in a similar business and role preferable
Good understanding of downstream impact of actions undertaken in a Middle Office from trade capture through entire trade lifecycle as well ability to identify weakness and drive change
Ability to deliver a consistently high level of customer service to both internal and external “clients”
Possess a confident and outgoing personality
An interest in people and developing people. Ability to supervise BAU activity and control points. Manage team members performance and career development

140

CIB Operations Resume Examples & Samples

Developing a keen understanding of the unique business needs, securing a strong understanding of the processes and responsibilities of all those involved in the business workflow, coordinating product delivery and distribution through the creation of a web based application
Requirements gathering and clear articulation to wider team of developers, testers and Operations’ Users
End-to-end responsibility for delivering your User Stories into production
Able to demonstrate experience in workflow analysis and documentation
Demonstrable experience of Agile development methodologies
Demonstrated strong communication and presentation skills
Ability to work alone and as an effective part of team
MS Office, Project and Visio skills essential

141

Cib Operations Account & Reference Data Specialist Professional Resume Examples & Samples

Contribute to a client facing and functional team to optimise output and grow future capacity
Conduit between the client and JPM at the stage of Onboarding the client
Ensure all Onboarding documentation is complete
Attend client conference calls providing status updates on market openings, fund launches and ensuring that regular metrics and milestones are provided
Ensure all markets are opened within the agreed SLA, including liaison with the custody and client service teams
Ensure accurate completion of market documentation with market naming conventions, obtain sign-off in line with the JP Morgan & Agent Policy, arrange for legalization of documents where required
Request initiation for the client's key technology requirements; SWIFT, VPR etc
Drive relationship building with all key contacts
Custody knowledge
Customer Service and client relationship skills
Experience interfacing between clients and business partners
Demonstrate ability to take initiative
Have strong questioning and analytical skills to contribute towards ongoing development of controls as well as automation initiatives

142

Cib Operations Change Manager Associate Bournemouth Resume Examples & Samples

Identify and develop opportunities for partner Strategic programs to deliver change through liaison with relevant Project Managers and stakeholders
Demonstrate a strong Control and Risk awareness to identify, escalate, control and mitigate
Strong MS Excel and PowerPoint skills required

143

CIB Operations GCG Metals Resume Examples & Samples

Providing operational support for the metals trading desk
Operation of effective controls and trade reconciliations
Daily interaction with partners across the business including technology, front office, back office, credit, legal and business management
The applicant will also be involved in project work and supporting the ongoing regulatory change agenda
Strong pc skills (including Excel)
Commodity experience is preferred but not essential (preferably in metals)
Previous experience either in Trade Support and/or with Athena is also an advantage
Looking for a driven and determined individual who is a good communicator and willing to learn
Proven ability to meet, and maintain tight deadlines/targets
Good prioritization and time management skills
Excellent client service skills

144

Cib Operations Business Architecture & Transformation Project Manger Associate Resume Examples & Samples

Project manage the downstream implementation of Athena for OTC Derivatives
Coordinate the build-out of the downstream feeds in partnership with technology
Establish a governance with the downstream partners: confirmation drafting, settlement, regulatory reporting, market risk reporting, counterparty risk reporting, ledger postings
Coordinate the UAT
Gather business requirements, perform detailed analysis, and produce associated functional specifications
Work in conjunction with other work streams building an awareness of dependencies, identifying potential issues and presenting solutions
Go-live support, investigation of issues
Strong background of understanding end to end lifecycle of financial products (Rates Derivatives and Securities) including product knowledge, trade capture, confirmations, legal entity flows, accounting and regulatory requirements
Attention to detail and investigative skills
Ability to draft status update packs
Confidence in communicating internally at all levels; candidate will be dealing with front office, middle office and technology teams on a daily basis who are both business and technically sophisticated
Excellent team-working skills
Experience in working with technology development teams during build and implementation phases of requirements

145

CIB Operations Resume Examples & Samples

Work with the business to understand and plan for direct and indirect implications of the regulatory agenda (LE Strategy, Uncleared margining rules)
Identify long and short term opportunities to enhance the control environment and efficiencies within the team and deliver on those opportunities
Upskill and develop all members of the broader team on the strategic agenda on market developments and project management disciplines
Work closely with operations, technology and front-office groups globally within JPM to define and implement new requirements
Perform deep analysis to support business requirements
Execute on mini-project plans, and provide regular status updates to core team and senior managers in London, NY, Asia
Perform testing plans, and support user testing teams to resolve UAT issues across internal operations and technical teams
Support project implementations across North America and Europe and execute on problem resolution, where possible
Ensure effective communication of all change, ensuring that the relevant front office, operations and technology stakeholders are engaged and all issues and risks are identified and escalated
Support the development of business analysis best practice within the program and support the continued build-out of offshore analysis capabilities
Strong technical knowledge and logical mindset in technology, product and process
Strong end to end knowledge, and ability to utilize your network to work across a broad number of functional areas
Able to build relationships and influence others including technology and other business partners
Project management skills, from definition through to delivery
Ability to work under pressure and to fixed deadline
Works well with others and is a good team player
Ability to understand complex flows and problems and skills to independently seek solutions
Good communicator at all levels and able to manage stakeholders
Good understanding of IR/CR Derivatives, Collateral Management including understanding CSA documents and the impact of using different discount curves to price trades
Understands PnL and Risk, funding as well as the transaction lifecycle

146

CIB Operations Resume Examples & Samples

Provide business and data analysis to large, cross line of business initiatives; analyzing and documenting key business discussions and requirements, managing timelines, tracking action items and other project related materials
Manage communication of status updates to stakeholders through presentations and reports used in different forums
Build and maintain working relationships with stakeholders in the different businesses our team supports (e.g., Investor Services, Markets and Treasury Services) and functions (e.g., Legal, Finance, Operations, etc.)
Partner with stakeholders, providing guidance and analysis, helping identify and escalate issues/risks/dependencies and facilitating communication across teams
Assist with coordinating working group meetings, setting the agenda, preparing meeting materials, documenting minutes and ensuring clear ownership of action items
Partner with corporate to ensure CIB timelines and deliverables are in sync with firm-wide deliverables
Participate in testing, e.g., creating/executing test cases, coordinating testing cycles, monitor/managing defects to closure
Assist with ad hoc requests across Operations functions (e.g. impact analysis for senior management)
Minimum of 1 - 3 years business process project experience
Strong analytical, data management and problem solving skills
Basic knowledge of securities and derivative products
Good working knowledge of MS Excel (pivot tables, v-lookups, etc.) and PowerPoint, and Microsoft Project
Prior business analyst and testing experience on projects would be an advantage
Knowledge of CIB businesses and high-level transaction flow would be an advantage
Exposure and experience with regulatory change a plus

147

CIB Operations Resume Examples & Samples

Primary subject matter experts for production of financial statements and regulatory reporting for Mutual funds
Own the accurate and timely delivery of the report & accounts to clients and auditors in accordance with client Service Level Agreements, local GAAP and regulations
Maintains governance and responsibility for operational processes
Manage upstream contributors to funds’ trial balance and seek prompt resolution of accuracy or timeliness issues
Identify and work towards opportunities to improve client service for Financial Reporting, and effectiveness and efficiency of operational processes
Ensure regulatory and best practice requirements requiring changes to operational processes are met
Ensure team awareness of end to end operating model and component parts of NAV and Trial Balance to present connected front to internal and external stakeholders
A strong sense of ownership and responsibility
Excellent team leadership skills in a multi location environment
Drive goals and results through leadership, people, communication and influence
Multi-tasker who can manage multiple streams of work concurrently
Balance commercial mindset with Operational capacity and capability
Willingness to make decisions, while ensuring buy in from stakeholders. Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
Management: Significant experience in Operations and client/audit management
Organization: Strong organizational and time management skills
Service Mindset: Ability to interact efficiently with internal stakeholders and external Clients and effectively manage client expectations
Business Knowledge: Strong accounting knowledge of Mutual funds across EMEA Funds administration services
Controls Focus: Excellence in designing optimal Operations controls & workflow
Leadership: Be personally accountable for the Operations roadmap and manage conflicting objectives
Team player: Comfortable working across all levels of the organization and bringing teams together to achieve results

148

CIB Operations Resume Examples & Samples

Strong understanding of Agile Methodology demonstrated by experience working within a Technology organization
Liaising with stakeholders to help towards Agile transition
Working closely with the Project Manager, Business Analyst and Technology teams to define the scope and detailed plan for the End User Testing phase
Working in partnership with Techhnology to ensure a holistic approach to testing is followed
Coordinating with technology and business to work out the scope of testing and then detailing out the test plan where automation testing will be integral part of it
Planning and coordinating the testing required confirming a successful release deployment
Defining the test environment requirements to support the testing phases
Design, development and Peer-review of end user test cases, to ensure a high level of functionality coverage
The preparation of end user test scripts
Creation and management of test data
Defect triage and management
Testing capability improvement
Liaise with Development and Product Owners to actively participate in the Automation process using BDD
Taking ownership of test process improvement initiatives and driving them through to completion

149

Cib Operations Cost Basis Analyst Resume Examples & Samples

Respond to requests to adjust basis and queries regarding transactional adjustments of basis
Collaboration with other departments to ensure that transactions are booked properly and are properly reflected in cost basis application
Reconciliation of cost basis exception reports versus books and records
Research of tax/cost basis consequences for corporate actions through vendor, SEC filings, and company’s websites to ensure proper adjustments for impacted holders
Provide support to address cost basis discrepancies for year end tax reporting
Data entry of tax lot information into cost basis applications

150

Cib Operations Transaction Processing Manager Associate Bournemouth Resume Examples & Samples

Ensuring full adherence to internal and external SLA
Manage day to day decisions in relation to resource and workflow allocation
Maintain effective oversight of all critical functions and activities
Identify, document and deliver opportunities for process reengineering
Own, maintain, develop and enhance operating procedures and workflow tools
Deliver exceptional client service through interactions and relationships with internal and external clients and partners
Working experience with a global custody or investment banking environment
Working knowledge of CREST (Euroclear UK&I)
Exceptional written & verbal communication skills at all levels
Strong project management and presentation skills
Proven leadership and management skills and experience
Ability to initiate, drive and adapt to change

151

Cib Operations Transaction Processing Specialist Professional Bournemouth Resume Examples & Samples

Receiving, validating, authenticating and applying high value client corporate action election instructions
Booking cash and stock transactions across internal Nostro and client accounts
Communication with clients, service providers and internal / external partners
Identify opportunities to enhance operating procedures and workflow tools

152

CIB Operations Resume Examples & Samples

Working knowledge of OTC Derivative products or similar background
A deep knowledge of OTC Derivatives and/or Fixed Income products
Knowledge of Collateral Management for OTC Derivatives and Fixed Income products an advantage
Microsoft Office – ability to analyze data effectively using excel with an ability to write and manipulate macros; PowerPoint, Word

153

Cib Operations Transaction Processing Manager Associate Bournemouth Resume Examples & Samples

Ensuring efficient, accurate and timely processing / reporting of Rights trading activity
Set up and management of trading workflow
Production of aggregated trade execution orders for front office trading desks
Generation and booking of market trade processing instructions
Timely monitoring for settlement of trades
Liaison with local market agents, internal back and middle office teams to resolve trade and settlement issues
Facilitate cash transfer of settlement proceeds
Production and delivery of regulatory client level trade contract notes within SLA
Completion, oversight and verification of daily checklists
Best Execution monitoring utilizing market sources for trading data
Escalation and investigation of best execution violations and agreement of action plans to resolve
Perform all necessary regulatory reporting activities
Identify, document and deliver opportunities for process reengineering and automation
Background within a custody / operation (Trades/Settlements/Corporate Actions)
Ability to operate within fast paced, high risk environments
Flexible and pro active approach, strong initiative and drive with a desire to succeed

154

Cib Operations Agency Clearing Resume Examples & Samples

Enquiry Management
Client Satisfaction
Voice of Customer
ACCE Securities Clearance and Collateral Management Client Onboard
Client feedback coordination
MIS/ KPI
Fluent Japanese and English language skills (both verbal and written)
Previous experience in a client service / middle office function
Strong ability to build, cultivate and leverage client and internal relationships; a team player
Proactively demonstrates a customer focus by handling varied levels/complexities of client issues
Strong and proven presentation skills
Positive attitude; solid business acumen; strong level of professionalism

155

CIB Operations Resume Examples & Samples

Escalation point and leadership in prioritization for operational risk issues including the identification of control gaps and their satisfactory remediation ensuring that each is appropriately assessed for severity and managed to completion
Thought leadership and risk advisory to enable the business to develop an appropriate balance between risk and reward
Ensure procedures are end to end, up to date and align to risk policies and outline risk tolerances
Sponsorship for aspects of key projects related to risk issues and for target deep dives on risk issues
Assessment of the completeness and quality of Control Self Assessments (CSAs) and global New Business Initiatives (NBIs), any write-offs as per policy, exceptions to business policy/non standard processes which may arise through new business or change management
Act as liaison for regulatory exams, develop and ensure that business controls and processes/procedures are complaint with relevant regulations and laws, participate in Compliance reviews
Ensure required approvals are obtained for non-standard contracts, customer agreements, and legal documents; notify product changes that could impact documents

156

CIB Operations Resume Examples & Samples

Support the SCP leadership in executing the future state vision for reporting while working with internal users to satisfy needs with existing tools
Define, collect, and analyse various performance and user metrics on a regular basis to better understand user patterns and expected volumes
Perform a contributor role in the design process: produce and own the detailed, logical and organised design specifications and strive to stay in line with the end state design vision while applying innovative thinking
Collaborate with stakeholders to agree and develop features for current and future releases
Partner with development and testing teams to refine and prioritise the requirements and maintain the development backlog
Continuously enhance and update report library, other training materials and SharePoint in line with implementation changes
Liaise with other units producing internal and client reporting to ensure consistency in methodology and look for opportunities to streamline production
Design and lead scheduled and ad hoc training for operational teams locally and across the world
Be a single point of contact for any CCREM (Custody and Clearing Reporting Enquiry Management) related queries – access requests, tool functionalities, feedback items etc
Organization: Strong organizational and time management skills; ability to manage day-to-day and project responsibilities in parallel
Analytical and detailed: strong analytical skills with attention to detail and accuracy
Self-Directed: an independent contributor who is comfortable working in a self-directed environment
Documentation: Ability to produce clear, concise, relevant and accurate documentation based on captured requirements and information gathered from stakeholders / subject matter experts
Motivated: Displays drive, energy and enthusiasm. Results driven with a proven track record
Team player able to work effectively across and navigate the organization
Confident communication and presentation skills with an ability to tailor information to varied audiences
Flexible: comfortable working in an environment with changing priorities, with an ability to multi-task
Subject matter knowledge/ interest: Basic understanding of the securities marketplace and an interest in the nuances of securities processing

157

Cib Operations Otc Settlements Resume Examples & Samples

Partner globally with the Middle Office, Front Office, Finance, Technology, Risk, and Relationship Managers to resolve issues and improve processes
Exhibit client relationship management and work to improve the client experience
Analyze complex scenarios driving aged breaks and advise on solutions
Use innovation to deliver results and develop cost effective solutions for operational issues
Challenge existing processes to enhance controls and efficiency
Strong level of initiative and drive to succeed
Ability to work independently, within a team, and lead the work of others
Understanding of securities and derivatives products
Excellent desktop and analytical skills; Access experience a plus
Manage relationships with internal partners and external clients
Ability to build and maintain partnerships across multiple internal functions & groups
Ability to understand the business drivers that influence the regulatory atmosphere
Ability to quickly understand workings of a complex processing system
Drive standardization of processes across the Derivative and Currency Ops
Consistently improve on and exceed internal and external industry targets for Derivatives
Identify areas for process and control improvements
Increase STP rates across Derivative affirmations and settlements
Manage, develop and coach the people on the team
Coordinate with internal colleagues to review, report and present analysis on errors, and corrective measures
Bachelors degree or equivalent 4-6 years relevant work experience
Strong written and verbal communication skills are required to effectively interact with the business groups, risk management middle office, marketing middle office, finance, technology, and project teams
Advanced analytical skills and attention to detail required
Excellent desktop/spreadsheet
Ability to critically challenge with the goal of identifying control issues and efficiencies

158

CIB Operations Resume Examples & Samples

Resolve deal queries from Back Office / Front Office / Clients/ Finance â€“ and define root cause
Trade capture and processing of amends, cancels and trade splits and allocations
Monitor the process of dummy accounts and ensure new accounts are opened
Collate and produce MIS on trading volumes quality; analyse MI and report trends and spikes in workflows to Senior Mgmt
Numerous reconciliations including: FOBO, duplicate deals, rate variance, back to back trades
Monitoring of counterparty credit limits
Athena, IRFE & TSS experience

159

CIB Operations Resume Examples & Samples

You will be able to demonstrate strong client management skills and ability to build key relationships
Good understanding of exception based validation
You will posses the ability to work under pressure and to tight deadlines
Team coordination and organisation skills essential
Understanding of the financial markets, investment types and accounting and pricing policies essential

160

CIB Operations Resume Examples & Samples

Perform all audit work in accordance with department and professional standards, lead audit engagements, evaluate the system of internal controls and prepare risk assessment matrices, audit programs and audit planning memos as appropriate
Deliver audit services that consistently satisfy the needs and reasonable expectations of the client by helping them improve the control environment, streamline their business and achieve operational excellence
Prepare detailed reports of audit findings, recommend changes in operation, as appropriate, and complete assignments in an efficient manner with sufficient attention to detail to ensure accuracy and thoroughness of coverage
Minimum Bachelor's degree in Accounting/Finance or related discipline
Minimum of 3-5 years of audit or relevant business experience
Proficiency in risk analysis and audit report preparation
CPA or similar designation preferred
Working knowledge of Regulatory Compliance
Ability to manage concurrent assignments in an effective and efficient manner
Ability to perform out of state travel (roughly 15% - 30%)

161

CIB Operations Resume Examples & Samples

Frequent interaction and exposure to internal(FO/MO) and external Clients
Investigating, escalating, and resolving Client inquires related to Valuations and Portfolio Reconciliations, plus exposure to Confirmations and Settlements breaks
Manage relationships with OLM, Pricing Direct, Sales and Clients to better understand servicing needs and requirements
Partnering across Global CVG Team to drive efficiencies and share best practice
Work with technology partners to deliver system enhancements
Prior experience managing a team required
Strong Client Service skills: The team is extremely Client Service focused and has a great deal of interaction with Clients and every internal team that is involved in the booking of a trade globally, thus requiring a high level of professionalism
Good Product Knowledge: Understanding of a huge range of financial products and structures - OTC Derivatives (Equity, Rates, Credit, Commodities, FX) Securities & Structured Products etc
Technical Skills: Advanced Microsoft Excel; knowledge of the Internal Risk Management Systems such as Athena, Pyramid, Kapital plus applications such as COAST, CIW, Trioptima, Morcom, OTM, Bloomberg, Ops Workstation
Previous experience of Client Service, Valuations, Reconciliations is very beneficial, given the organic nature of the role
Ability to prioritize and organize workload, react swiftly especially under pressure at peak periods, with demanding internal and external clients

162

CIB Operations Resume Examples & Samples

Submit all regulatory Reportings accurately and on timely manner for Warrants / CBBC
Reconcile and Resolve Fails & Exceptions (Trade & Settlement Breaks)
Monitor Fails / Exception Reports
Provide Business Control Reporting – MIS
Perform reconciliation between Front Office, Middle Office and Back Office systems to ensure data capture accuracy and completeness
Understand CBBC & Warrants issuance, Trading and settlement flow
Perform daily controls and reconciliation functions for EDG trades
Produce time sensitive daily reports with actionable data to Front Office, Middle Office or Back Office for break resolutions
Action business as usual (BAU) tasks and execute root cause analyses on new issues or control gaps
Take ownership of work, problems, clarify issues / objections, and ensure data integrity, accuracy and completeness
Escalate issues for any urgent matters or assistance
Build and maintain strong working relationships with all EDG teams and be an expert on Equity Derivative Reconciliations and Controls
Handle adhoc projects for the team
Ensure all controls and checks are completed on End of Day
3-5 years of experience in an investment banking environment, preferably in Middle Office / Trade Support
Strong Control mindset and 0 tolerance to errors
Attentive to details, strong interpersonal skills
Solid business judgments and positive attitude
Good knowledge in EDG products – especially on Flow and Exotics products
Ability to prioritize and work under pressure
Degree holder in Finance / Economics or other related disciplines
Fluent English language skills (both verbal and written)

163

CIB Operations Resume Examples & Samples

Manage the trade flow of Rates products for the DD Trading desk, to support their hedging activities and
Support the CPG Trading desk across multiple products and risk management systems
Rates, Credit, FX, F&O, Commodities, Equity and Loans
Satellite MO oversight, central controls and reporting
Reconcile, intra and end of day trade activity between front office and official risk management system including risk, PnL and trade parameters
Support the end of day close for Kapital, including key controls, trade tie outs, and starting the overnight batch processes
Start of day controls for risk, including resolution of business queries with regards to delivered risk
Feed monitoring, chasing technology resolution for the huge number of risk feeds from LOBs into our core risk management tools of Orion and the front office RM Toolset
Support CSA Market data controls and publication
Ad-hoc CSA Curve remapping exercises
Ad-hoc risk scenario work to help the business understand complex delivered risks
Business management / regulatory controls metrics reporting
Management and support of Global Clearing and Compressions exercises
Managing Rates market data capture and EOD processing
High level of related project work (e.g. migrations etc)
Previous derivatives middle office or product control experience with a solid knowledge of P&L and risk concepts
Understanding of financial terminology and traded products
Good communication and relationship management skills and demonstrated ability to influence key business partners at all levels
Strong organizational and time management skills to multi task and prioritize items
Ability to resolve issues through conducting research and persistent follow up

164

Cib Operations Transaction Processing Specialist Professional Bournemouth Resume Examples & Samples

Ensure full execution of morning and afternoon, intra and end of day controls and checks with End of Day attestations supplied to team manager
Manage group email boxes and internal enquiry management tools to ensure queries are resolved and responded to within a timeframe and manner sensitive to the urgency of the event, and in accordance with prescribed service levels, ensuring that internal and external client satisfaction is achieved
Work with Product, Network Management, Sub custodians and Vendors to resolve day-to-day issues identified through daily operations and enquiry management
Assist the team Manager in the day-to-day management of the instruction process ensuring effective workload balancing for team members
Assist the team manager with review and verification functions of ad hoc process tasks as and when requested and directed
On a semi-annual basis work with team Managers to review and, where necessary, seek approval for updates to processes or procedures to minimize risk and improve the operational environment. Urgent changes to processes or procedures should be documented and escalated immediately
Provide support, guidance and training to team members on a day-to-day basis to share knowledge and strengthen the team across the corporate actions instruction product to enhance global client experience
Investigate opportunities for self-development and improving knowledge of the business that you are servicing, in order to improve skills and deliver maximum service levels

165

CIB Operations Resume Examples & Samples

Preferably applicant should have an working knowledge of the FX confirmations/Settlements area with a minimum of 1 - 3 years experience. Open for Freshers as well
The applicant should have completed degree
Main Duties and Responsibilities
Primary responsibility would be to ensure trades are confirmed or matched with client before settlement cut offs
Need to be able to multi task
Should be a quick learner and adaptable to changing environment
Should be willing to perform similar task for sustained period of time
Track and perform activities flawlessly while adhering to the regulatory norms and guidelines
Leverage on knowledge to identify and implement improvements to processes in response to operational and client service requirements
Escalate issues to Team Lead / Manager and work closely with relevant parties to effect solutions
Be able to partner with teams globally
Would be responsible to handle clients from Asia regions primarily
Need to support various shifts starting from 7.30 AM in the morning to 11.30 AM
To be able to work under pressure and may have to stretch time if there is a business need
Knowledge of financial instruments and their accounting treatment
Knowledge of Forex confirmations/settlements (not mandatory)
Ability to partner effectively with peers, colleagues and clients

166

CIB Operations Resume Examples & Samples

Project scoping, impact assessment, initiation & governance; ability to rapidly partner with Compliance, Legal, Finance, Operations & Technology representatives to provide solutions to regulatory requirements & drive project delivery
Interpretation of and impact assessment of regulatory requirements. Impact assess requirements, define &deliver solutions to meet the spirit and detail of requirements
Assess options& provide recommendations, including identifying when strategic solutions can be leveraged & identifying controls and operating models required when tactical solutions demanded
Champion and drive the regulatory projects agenda with the global team, and co-ordinate a globally consistent model
Interlock with partnering workstreams to manage budget & prioritisation of delivery
Definition and execution of a project operating model to ensure efficient delivery across multiple teams in an Agile development environment
Prioritisation of the delivery plan (product backlog management) ensuring multiple disparate teams deliver against our core requirements, and directing the priorities of feature teams as necessary
Definition& execution of regulatory operating model to transition into BAU, taking into account change control and ownership
Delivering on the regulatory commitments
Addressing high profile, high impact, cross line of business regulatory demands
Candidate should have deep background in banking, with a strong understanding of the products and markets in which the CIB operate
Experience working with the regulatory agenda, ideally with Recovery and Resolution, Dodd Frank Act, EMIR and Volker
Experience of working in controls roles
Leader able to successfully operate across regions, businesses and functions with demonstrable strong negotiation, influencing and relationship management skills
Excellent project management skills with the ability to shape programmes of work and responses to complex issues
Ability to consistently deliver work of a high standard, to tight timelines
Comfortable navigating through uncertainty, and able to shape agreed clarity
Strong delivery track record
Able to liaise with senior management, reporting on project milestones, key deliverables and obtaining key stakeholder sign offs
Able to interpret and problem-solve regulatory requirements, & project manage complete, accurate & controlled delivery, taking into account transition into BAU
Able to shape & define projects as well as responses to regulatory issues
Ability to prioritise & gain consensus on competing demands
Excellent stakeholder identification & management skills
Excellent communication skills including attention to detail with the ability to succinctly communicate requirements to LOBs with appropriate presentation materials
Proactive and creative problem solving with business process reengineering experience and tenacity to drive to root cause
Deals comfortably with ambiguity and uncertainty; effective at working with multiple functions across regions and time differences
Team player with ability build & maintain productive working relationships with colleagues at all levels and across functions in a collaborative manner in order to achieve results, as well as ability to manage prioritization
Ability to build, create and manage virtual teams
Ability to build and maintain effective networks and relationships at all levels
Ability to work both autonomously and flexibly
Ability to interpret issues raised then prioritize and communicate to senior management and other key stakeholders regarding resolution plans and expectations
Understand impact of external factors such as regulatory change on business strategy
Ability to develop & manage delivery of business cases

167

CIB Operations Resume Examples & Samples

Proven track record of personally managing successful small to medium projects, including managing testing and implementations
Proven track record of participating in large scale projects
Project management experience, leading a project through all stages of the project lifecycle
Experienced business analyst, who is comfortable working in an agile application development environment
Experience and working knowledge of both Agile and Waterfall project methodologies
Understanding of JIRA/Green Hopper would be a benefit

168

CIB Operations Resume Examples & Samples

To be the significant “Enabler” for the ongoing remediation & renewals
Identify opportunities to reengineer and restructure existing KYC activities performed by the teams to meet new regulatory standards, while adhering to current Global requirements and Local laws and regulations
Assist in the production of multi-year business plans to implement target operating models/processes, financial, remediation/renewals population and Headcount planning
Partner with senior team members to define a target operating model which consolidates support into streamlined core/utility teams, with the approval of key stakeholders
Forge partnerships with the various regional and global operations teams including Business as usual Client Onboarding (New Business) team, leveraging the analyst's expertise and business experience
Manage multiple projects concurrently
Proactively develop/implement metrics, monitoring and control process as well as remove obstacles for significantly enhanced remediation/renewals capability
Represent WCOB APAC operation on a regional, global and cross line of business KYC initiatives
Continually reassess and identified key risks and issues as well as develop controls and metrics to escalate and support the evolving business & regulatory environment
Regularly communicate Program status on key initiatives to Executive Stakeholders regionally and globally
Manage adhoc projects/initiatives and transition the function/process to relevant teams smoothly
Bachelor's Degree or equivalent work experience required
10+ years of investment related financial services experience in KYC Client Onboarding space or in one of the following disciplines: Compliance, Operations, Project/Program/Process Management, Client Service Team Leader – ability to lead cross cultural teams in an international environment
Strong Management skills with a focus on process improvement and operational redesign
Strong communication - written and interpersonal
Demonstrated ability to effectively consult to obtain desired results
Must be a self-starter, organized and have the ability to work independently to deliver value-added support to business partners in a dependable, timely and accurate manner
Advanced skills in various Microsoft applications such as Word, Excel, PowerPoint, Access, MS Project, Workflow Design Technology
Excellent follow-up capabilities
Candidate must be highly motivated, intuitive and possess initiative to identify potential risk, issues, and options for solutions

169

CIB Operations Resume Examples & Samples

University degree in Banking/Accounting/Finance plus training or courses
2 years as Bank Operational Staff
Good knowledge and experience in payment, deposit, liquidity products and/or RTGS administration
PC applications (Excel, MSWord, Power Point, etc.)
Multi tasking & time management

170

CIB Operations Resume Examples & Samples

Kick-off renewals and liaise with client on-boarding / sales for required documents and sign-off
Individual must be detail oriented and self-directing
Ideal candidate would be a quick learner, highly motivated and have a ‘can do’ attitude

171

CIB Operations Resume Examples & Samples

To provide key contact and support for day to day CLS FX Issues
Communication and query tracking with Clients, internal counterparts and external parties
Ensure that all clients and JPMorgan’s deals feed and settle correctly to CLS Bank
Escalation of key risk items
Identify and monitor high value payments and CLS related receipts
Identify potential issues in advance and escalate where appropriate
Cash Management of client and JPMorgan’s CLS accounts
Production of key monthly metrics
Reconciliation and investigation
To use initiative to identify system faults, suggest enhancements and work to implement improvements
UAT Project Work
Client testing UAT planning and execution
Ability to work as part of a team
Result orientated, flexible and motivated
PC literate – Excel, Word, Access
Numeracy skills
Due to the nature of the role, the individual needs to be adaptable and flexible

172

CIB Operations Resume Examples & Samples

Driving the Equity Derivatives Electronic Agenda, focusing on standardisation and automation
Work closely with external counterparts (G15 Dealers, Vendors, Clients) in order to deliver a shared solution
Representing the interests of the firm and our clients within the industry
Face-off to partners on behalf of the business - technology, operations, legal, compliance, treasury and other support groups
Previous experience in the Financial Services industry
Good understanding of Derivative products, ideally with some Equities knowledge
Previous experience of derivatives legal documentation an advantage
Working knowledge of Markitwire & DSMatch an advantage
Excellent project management skills, with proven track record
A self motivated individual who is able to deliver with minimal supervision, whilst leading others and working effectively as part of a team

173

Professional Cib Operations Resume Examples & Samples

Coordinating with Client, Client's Custodian, Exchanges, Overseas desk
Sending Trade Confirmation to the clients
Trade Settlement & Accounting
Replying to Regulator / Client's related queries
Exchange reporting
Handling Book-building processes
Good Accounting Knowledge
Possessing stock broking related regulatory knowledge
Ability to handle pressure and volumes
Ability to exercise high levels of discipline and concentration
Knowledge of Microsoft Word, Excel and Access
Good team member

174

CIB Operations Resume Examples & Samples

The role entails significant interaction with a variety of business partners (Sales and Marketing, Trading, Credit, Settlements, Confirmations, Bookrunners, Legal, Technology) in order to manage trades front to back
Strong product knowledge on OTC derivatives including IRS, FRA , Cross Currency swaps, Swaptions
Great team player to work in the pressurised environment

175

CIB Operations Resume Examples & Samples

Be a support point of contact for a single or multiple JPM client/s within the segment. Depending on the specific client this role may report into a Middle Office Client Lead
Building a stable relationship with the client to support key interactions and seamless escalation
Support JPM across all service and change discussions for Fund accounting, Fin Reporting, and Taxation
Be integral to the build out and continuous development of the new Middle Office model within Fund Services in EMEA
Ensure that the service quality that is delivered to clients is of an excellent standard
Build out a progressive approach to improving the quality of service delivered to the client
Support the Co-ordination and delivery of all key service reviews with the client
Support Snr Mgt with appropriate escalation of all issues, service updates, and progress updates for the client
Maintaining an excellent and interactive relationship with internal partners inclusive of Client Service, Sales, Technology, Solutions, Custody and Prod development
Supporting the global operations teams to deliver a quality product through efficient issue resolution, proactive client engagement, and effective deliverable planning (examples)
Primary client facing subject matter expert for service delivery impacting matters
Maintains governance and responsibility for operational process
Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the client (and to Client Service where relationship impacting matter)
Support client training requirements including maximizing self service opportunities
Ensure awareness of clients overall CIB operating model to present connected front to the client
Maintain service plan and issue log
Participate in operations fast board meetings and conduct EOD calls with all OSD & processing teams to ensure seamless service delivery
Own required processing to fully resolve inquiries consistent with client SLA
Proven client facing skills
Ability to work across products (FA, FR, TA, Tax, IO, Perf). Key attribute will be ability to be informed of detail across the product set
Management: Solid Experience in Operations or Client Service management
Organization: Evidence of organizational and time management skills
Client Service: Ability to interact efficiently with Clients and effectively manage client expectations
Business Knowledge: Strong Product & Business Knowledge
Change Agenda: Ability to manage change agenda with conflicting priorities
Controls Focus: Keen understanding of the control infrastructure within Fund Accounting
Leadership: Drives teams forward with support from Mgt team

176

CIB Operations Resume Examples & Samples

Book and ensure trades executed by sales are correctly captured in risk management systems
Allocate trades in risk management systems according to clients' requests
Liaise with various teams globally such as Trader Assistant, Trade Support, Sales Support, Onboarding, Confirmation, Settlement and Technology to address relevant issues
Attend to ad-hoc queries and requests from sales and clients
Candidates with experience in sales middle office or client service roles are preferred
Preferably has experience in fixed income products
Proactive and is willing to drive changes
Excellent interpersonal skills and strong communication skills

177

CIB Operations Resume Examples & Samples

Streams are the base structural unit of the Case Lead Support team, each with 8-12 team members, headed by a line manager, or Stream Lead
The Stream Lead is the first point of contact for stream members in connection with their personal development and performance management, as well as their day-to-day administrative matters
Stream Leads manage their teams through multifaceted stakeholder feedback rather than delegation, therefore maintaining communication flow within the wider team is an essential task
The Stream Lead’s responsibilities are also workflow/productivity-centred, and require an additional, different, though complementary, set of skills

178

CIB Operations CRS Client & Operational Change Analyst Resume Examples & Samples

Unified Best Practice and continued Execution: - Challenge, define and document best practices for the group and ensure continuation of use
Issue "Best practice", "Agreed approaches" or "Procedures" and gain agreement and attestation from all staff
Provide opinion forums for questions and ideas share with the group on existing and proposed approaches
Operational Architecture:- Challenge, Define and document best operating model
Help define and document new operating models in line with New Business and Client Change programs
Challenge existing operating models, through deep dive reviews, review of common themed issues etc
Challenge internal operating approaches, such as UDT’s manual processes and volumes
Manage existing UT program through Prodiance and Alliance, lead and maintain program for group, challenge bad process
Define potential UT futures builds, gain business requirements and manage pipeline
Identify and get definition of potential II for future proposal and build
CRS
CRS impact assessments from change or other groups upstream / downstream changes
Coding or report writing experience, ideally with logic based database systems
Experience of developing and delivering reporting solutions to clients
Regulatory knowledge – UCITS, UK COLL, AIFMD, 1940’s Act
Managing impacts from New Business and Client Change agenda:-
Maintaining the agreed Operations priorities and ongoing tracking (including resourcing, planning etc)
Manage impacts from New Business / New Client Pipeline
Execute Client Transitions, Restructures, Fund Launches, Exits and Re-Basing
Tracks all Client changes proposed, status throughout, review, then tracking through Client Change program / PDC tracking key events such as testing, parallel and lives dates dependencies on CRS
You can describe your experience of at least two, ideally three, of the following key attributes
1) Strong client servicing and/or project management experience
2) Report writing experience, ideally with logic-based database systems
3) Excellent financial market and instrument knowledge
4) Regulatory Knowledge - UCITS, UK COLL, 2a7, 1940's ACT
5) Experience of developing and delivering reporting solutions to clients
You will have, or have the ability to swiftly acquire, knowledge of a myriad of financial instruments including derivatives, knowledge of the financial markets and an appreciation and understanding of portfolio/investment theory
You can demonstrate strong analytical, organisational and logical problem solving skills
You will have a good working knowledge of Microsoft® Excel

179

CIB Operations Resume Examples & Samples

Defining project scope, stakeholders, risks and issues
Drafting project plan, business requirements
Manage communication of status updates to stakeholders and Senior Management (CFOs, Business Managers, Controllers, heads of Legal, Compliance, Operations, Technology etc.) through presentations and reports used in different forums
Build and maintain working relationships with stakeholders in the different businesses our team supports (e.g., Equities, Fixed Income, Commodities, F&O) and functions (e.g., Legal, Compliance, Technology, Operations, etc.)
Coordinating, planning and overseeing the execution of testing across all lines of business
Managing junior resources in the team supporting the Program
7+ years business process or technology project experience
Experience being project manager of large scale projects
Strategic thinking and proven leadership skills
Excellent relationship building and stakeholder management skills
Strong written, verbal and presentation communication skills
Ability to critically challenge when warranted with the goal of resolving issues
Excellent working knowledge of MS Excel (pivot tables, v-lookups, etc.) and PowerPoint, and Microsoft Project desirable
Knowledge of Investment Bank businesses and high-level transaction flow
Knowledge of Regulatory Reporting a plus

180

CIB Operations Resume Examples & Samples

Allocate trades in risk management systems according to clients’ requests
Attend to queries and requests from clients, FO, BO, Product Control etc
Back Office / Front Office / Middle offices
Resolving deal queries from Back Office / Front Office / Clients – and defining root cause
Owing market data and perform checks on revaluation rates in Risk Systems
Identify control gaps and suggest improvement ideas for better efficiency and effectiveness
Owning accurate regulatory reporting to various jurisdictions globally such as CFTC, MAS, EMIR, SCH, CCIL, KRX, HKMA etc
Experience in middle office or client service roles are preferred
Good working knowledge of Asia local markets an advantage
Product knowledge on interest rates vanilla derivatives such as IRS, and CCS
Hands on experience on trade life cycle events such as novation, unwind, allocation etc
Knowledge of basic valuation (risk and MTM) of swap trades
Articulate and concise in communications handling the senior stakeholders
Knowledge of Reuters, MarkitWire, TriOptima and other vendor tools is preferred

181

Cib Operations Kyc Analyst Client Onboarding Quality Checking Analyst Bournemouth Resume Examples & Samples

Review all KYC Records for accuracy/ completeness /validity /compliance with AML, CIP and sponsorship requirements; communicate required actions to staff
Record all reviews within the SharePoint Trackers, ensuring complete data is provided
Monitor reports generated from SharePoint to identify inconsistencies, error analysis and trends
Manage priority items received from multiple teams across different locations
Resolve escalated issues from various stakeholders
Liaise with teams locally and across regions to facilitate knowledge sharing
Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives
Accountable for records approved at Quality Control, when verified by Qualify Assurance/ Compliance / Audit
Strong AML / KYC experience. CAMS certification is a plus
In depth knowledge of KYC procedures and regulatory requirements
Experience of OnBoarding across different client types(i.e. Corporate, Hedge Funds, Financial Institutions
Excellent analytical, problem solving, and time management skills

182

CIB Operations Resume Examples & Samples

Partner with relevant stakeholders to analyse and document business requirements and operating model
Ensure consistency in approach across asset class
Project management, monitoring and status reporting (disseminate prioritization, risks & issues and dependencies) throughout the project lifecycle
Training and implementation planning and execution
University degree with experience in Financial Services, investment bank environment preferable
Commodities experience preferred
Experience documenting requirements and coordinating testing a plus
Excellent Excel, Word, PowerPoint and Project skills
Ability to understand big picture and drill down into the detail
Excellent communication skills – verbal, written and personable
Flexibility in terms of varied tasks that can change priority at short notice
Microsoft products – Word, Excel, Power Point, MSAccess preferable
General numeric skills
Common sense and a positive attitude
Commodities experience preferred but not essential
Reasonable understanding of major functional components and infrastructure of the end to end transaction life cycle
Understanding of key operational controls / reconciliation along the transaction life cycle

183

CIB Operations Resume Examples & Samples

Bachelor degree required (degree preference is Finance, Accounting or Economics) or equivalent
Considerable previous experience within Operations role in banking
Ability to build and maintain effective working relationships both internal /external
Demonstrated high levels of accuracy / attention to detail

184

CIB Operations Resume Examples & Samples

On a daily basis, ensure timely and accurate capture and input of all corporate action announcements according to event and market requirements
Ensure relevant and accurate notifications are sent to client to assist them in their investment making decisions
Ensure clear well documented communication between sub custodians, agents, brokers, counterparties and internal operational teams within prescribed timeframes
Ensure all daily functions supporting the corporate actions announcement workflow are completed to support meeting the agreed service levels
Ensure full execution of morning and afternoon, intra and end of day controls and checks, with End of Day attestations supplied to team manager
Manage group email boxes and internal enquiry management tools to ensure queries are resolved and responded to within a timeframe and manner sensitive to the urgency of the event, and in accordance with prescribed service levels, thereby ensuring that internal and external client satisfaction is achieved
Proactive management of key client relationships to enhance the client experience with J.P. Morgan
Proactively review event and market processing challenges to identify recurring themes that can be prevented through staff education and operational process improvements
Effectively partner with operational and service teams to improve service levels and processes to establish J.P. Morgan as a premier service provider
Identify and Escalate to management any process and/or procedural changes required as driven by the clients, markets, daily operations or business functions
On a semi-annual basis work with the team and team managers to review and, where necessary, seek approval for updates to processes or procedures to minimize risk and improve the operational environment. Urgent changes to processes or procedures should be documented and escalated immediately
Investigate opportunities for self-development and improving knowledge of the business that you are servicing in order to improve skills and deliver maximum service levels
Take full responsibility for adherence to all departmental procedures, policies, checkpoints and controls
Provide effective team communication, in partnership with the team managers, through regular one-to-ones and team meetings providing information on changes impacting the team, including, but not limited to, market changes, functional moves and procedural / service changes

185

CIB Operations Resume Examples & Samples

Responsible for providing prompt and value-added inquiry services and solutions for JP Morgan Treasury Services clients
Handle day-to-day client inquiries and requests relating to their accounts and transactions
Take ownership in pending cases by following-up closely and providing proactive updates to clients
Identify and escalate issues in a timely manner
Perform maintenance requests eg. signature updates, callback list updates, SA updates, etc
Coordinate/Follow-up with internal partners
Gather and compile information eg. interest setup/rates, account list, pulling of account statements, payment cutoff time, etc

186

CIB Operations Resume Examples & Samples

Strong communication skills for interaction with external clients and global counterparts
Analytical / problem solving skills
Ability to multi-task between daily tasks and projects, prioritizing as necessary
An understanding of Equity Derivative products and associated regulations
Must have strong PC skills with a focus on Microsoft applications
Licensing not required but prefer minimum of Series 99

187

CIB Operations Resume Examples & Samples

Providing direct client support for all H2H products including primary support of all sensitive clients with at-risk relationships
Ensure that client satisfaction and confidence in JPMC/CA products and services are at or above departmental goals
Provide primary oversight of the production service disruption management process as it relates to H2H, including coordination of and participation in all remediation efforts
Take lead role in working with Product Management and technology to ensure product gaps/functionality issues are appropriately documented and tracked
Effectively manage any interactions where the client relationship appears to be at risk
Take ongoing lead role in supporting the development and maintenance of Policies and Procedures and training in partnership with Employee Readiness and TS Training
Act as single point of contact for all H2H-related escalations, ensuring appropriate engagement of the Client Access Escalation Management team where the client-relationship is at risk
Drive escalations to resolution
Merger, release and event support including UAT and PVT testing and command center participation
Daily productivity and metrics reporting to monitor compliance with established SLAs
Build strong relationships with sales and service to ensure client focus is maintained throughout the issue management process
Interface with external clients (newly on-boarded, existing, existing/new users, existing/new product, sensitive, etc.) as well as internal clients utilizing CA products and services
Prepare and submit data for senior management reporting and performance evaluation
Position will require occasional non-standard working hours
Participate in the development of goals and execution of departmental strategies
Act as a service quality escalation resource to the H2H team both locally and in the U.S. and coordinate resolution and escalate customer issues when required
Document application functionality shortfalls, bugs, and enhancement requests and forward to Product Management as required
Foster partnership and teamwork within other Global Client Access teams, Sales and Service, and Product Management personnel
Provide input to the planning and execution of and ensure Global Client Access and client interests are represented and satisfied for all projects
Identify service quality opportunities and manage participation in service quality initiatives and projects
5+ years of Customer/Product Support experience required
4+ years of Technical Support experience required
Knowledge of and experience supporting transmission protocols such as HTTPS, FTP, and AS2 required
Knowledge of and experience supporting and troubleshooting file formats such as EDIFACT, GFF, and NACHA required
Understanding of internet security/authentication methods such as SSL
Effective problem solving, oral and written communication skills
Ability to exercise sound judgment and make effective decisions
Ability to prioritize, handle multiple tasks and work under pressure in a team environment
Ability to handle and work with highly sensitive records/information in an appropriate manner by giving appropriate attention to legal risks and operational concerns
Effective analytical approach when solving complex problems/issues
Ability to cope with a continuous accelerated changing environment
Ability to translate complex information into a simple detailed narrative
Ability to translate technical jargon into easier to understand language for clients

188

CIB Operations Resume Examples & Samples

On a daily basis, ensure timely and accurate capture and input of all client corporate action instructions according to event and market requirements
On a daily basis, ensure timely and accurate execution of instructions to in house systems and onward to market according to event and market requirements including confirmation and reconciliation of agent and market confirmation
Ensure clear well documented communication between sub custodians, agents, brokers, counterparties, internal operational teams and clients within prescribed timeframes
Ensure all daily functions supporting the corporate actions instruction workflow are completed to support meeting the agreed service levels
On a daily basis, execute all transaction processing for accurate and timely completion of corporate action transactions as received from the sub custodians/agents
Ensure timely and accurate reconciliations to resolve outstanding cash and stock breaks on daily basis
Complete file closure immediately following required transaction processing and reconciliation
Ensure timely, detailed and accurate review, authorization and execution of instructions is completed
Provide support, guidance and training to Processing Analysts on a day-to-day basis to share knowledge and strengthen the team across the corporate actions instruction product to enhance global client experience
In partnership with the team managers, on a monthly basis meet with each direct report to discuss progress, training needs assigned goals and career objectives. These meetings should be documented with clear actions and target dates for completion

189

CIB Operations Resume Examples & Samples

Manage day to day operations to meet annual objectives
Review, identify and make Organizational changes / staff responsibilities to meet demands / changes in market /industry practices
Maintain close and active relationship with IT/Sales/Product Management etc to review systems /processing to achieve efficiency, productivity and cost saving, customer satisfaction
Manage Customer /sales expectations in partnership and within internal policies and guidelines
Maintain clear independence from Sales in decision making and escalate issues to next level management in event of conflict
Ability of strategic planning to a hub/spoke operational support model and cost management

190

CIB Operations Resume Examples & Samples

Commercially aware with a strong desire to grow career in Financial Services
Analytical approach with excellent verbal and written communications skills
Experience of multi-tasking and effective time management with attention to detail in a fast paced and deadline driven environment
Flexible and pro active approach, strong initiative and drive with a desire to succeed in a changing environment
Working experience of Corporate Action processing, products and market activity and behaviors would be advantageous

191

CIB Operations Resume Examples & Samples

Client Services for our Fixed Income Sales team, including trade matching and trade allocations, issue identification and resolution, changes to customer-related static data in various systems
Partnering with our Front Office to ensure a smooth client experience is provided overall with JPMorgan and investigating any relevant trade issues
Ensuring trade confirmations and settlements are completed in a timely manner and liaise with all relevant settlements teams, as applicable
Account Administration, ensuring the timely and professional implementation, amendment and closure of accounts for corporate as well as financial institutions. Filing and updating of provided client documentation
Maintenance of static data and tables in connection with accounts maintenance and SSI amendments, as well as the implementation of new connectivity confirmation types for our client base
Reconciliation of trades and preparation of accurate and transparent MIS related to revenue and management reporting
Improve automation of processes towards full Straight through Processing
Keep yourself up-to-date with the firms policies and standards
Ensure that serious issues are escalated in a timely manner and to the correct level within the department
Delegation of questions and problems to the correct departments
Pro-actively seek training opportunities within and beyond his/her field of expertise
Continuously strive towards more efficient and robust processes in joint cooperation with his/her Manager and other departments
Knowledge of the Financial sector with proven delivery and track record, including:-
Fixed Income products and settlement processes
An understanding of the structure of our client base, especially Asset Managers
Broad based skills of IT systems & applications especially MS Office products, as well as the ability to get firm with various in-house systems in a timely manner
Excellent communication skills and team player
Ability to work well under pressure and prioritise accordingly
French speaker beneficial but not essential

192

CIB Operations Resume Examples & Samples

Analysing contracts, fee schedules and Invoice management processes
Performing detailed product/process deep-dives
Maintaining and building excellent relationships across multiple global teams
Initiating and leading improvement initiatives
Accurate MIS tracking and updates
Providing effective programme governance
Experience of working in, or with, an expense management function is essential
Excellent time management skills and the ability to organise and prioritise work in a busy environment with the ability to work under time constraints and to deadlines
Previous exposure to financial products but not essential
Project Management experience advantageous but not essential
Excel & Database skills advantageous but not essential

193

CIB Operations Resume Examples & Samples

In charge of control governance to do with UK FCA MiFID transaction reporting
Provide supervision over Mumbai control team on daily exception monitoring, quarterly attestation, a issue list management and any change management review
Define strategic control framework, create corresponding project plans & execute accordingly
Data analysis on MiFID trade reporting: Identify root causes contributing the reporting exceptions & late reporting, in collaboration with LOB Compliance and Reg Manager. Work with technology groups to implement required changes
Handover & Migration of Quarterly ISDA notional reporting to Mumbai & supervision afterwards
Work with FO & MO senior management to establish Reg W control governance
General usage of Microsoft Office applications (Excel, PPT, Word etc) is a must
Working experiences under Investment Bank (external or internal) over
General knowledge on cash equities & equities derivatives is a plus, if not mandatory
General knowledge on regulatory reporting is a plus, if not mandatory

194

CIB Operations Resume Examples & Samples

Primary subject matter experts for NAV valuation, validation and oversight model
Own the accurate and timely delivery of NAVs to clients in accordance with client SLAs
Manage upstream contributors to NAV accuracy and seek prompt resolution of accuracy or timeliness issues
Identify and work towards opportunities to improve client service for Fund Accounting, and effectiveness and efficiency of operational processes
Ensure regulatory and best practice requirements requiring changes to operational process are met
Ensure team awareness of end to end CIB operating model and component parts of NAV to present connected front to internal and external stakeholders
Management: Significant experience in Operations (or Client Service) management
Business Knowledge: Strong Product & Business Knowledge across EMEA Funds administration services

195

Cib Operations Client Onboarding Resume Examples & Samples

Full accountability for the processing service related to client Onboarding with KYC requirements to company and regulatory standards
Drive resolution and management of client queries, service requests and delivery issues; leveraging internal teams as appropriate
Balances client relationships with risk management to ensure the best outcome for the client and firm
Seek opportunities and respond to initiatives to improve service levels and efficiency for the business and client
At least 7-10 years of experience in Operations preferably with exposure to FX, derivatives, Money market, Fixed income
Strong focus in client service management, communication and delivery
Proven experience in building and contributing to high performing teams through the development of self and others, emphasizing continuous learning and growth
Fluent in Korean and English

196

CIB Operations Resume Examples & Samples

Reporting to the Precious Metal Supervisors
We are looking for a physically strong individual, who can demonstrate a willingness to learn and progress within the long standing team members
Ability to remain calm and focused under pressure and adaptable to shift in roles and willing to learn new tasks
First class communication and inter-personal skills enabling you to operate effectively with colleagues
Work in a secure and controlled environment under dual control
A high level attention to detail
Input Excel data into preformatted spreadsheets
Populate MIS for commodity positions in London
Competent forklift truck driver or have a full driving license
The willingness to be trained in LBMA / LPPM / LPMCL codes of practice and work in accordance with these
Work supervised with inventory systems
Good all round educational background, with a high level of numeracy
Flexible, proactive and innovative
Has a continuous focus on learning and improving own performance and increase productivity of the area where appropriate
Knowledge of the physical commodity business preferable, but not essential
Ability to demonstrate ownership of tasks and see them through to completion in a timely manor
Ability to work within the physical commodity environment

197

CIB Operations Resume Examples & Samples

Partner with clients, third party servicers, and key personnel around the globe to efficiently manage daily cash flows and Adhoc queries
Maintain regular meetings with the external servicers in conjunction with the front office and provide follow up on all relevant issues outstanding
Take ownership of routine middle office functions such as weekly audits, metrics, KYC, database reconciliations
Provide follow up on all outstanding unapplied cash through final resolution in conjunction with Mumbai team
Review and process all relevant refund requests via relevant wire/check work streams
Assist in funding new deals and compiling standard deal information loaded to Maxis
Follow up on escalation items arising from queries and complaints from debtors through our third party servicers
Provide discussion points and feedback in weekly meetings
Ability to multitask and to work under pressure, prioritising duties according to risk and client profiles
Excellent communication and interpersonal skills, ability to partner with teams spanning operations, technology, Mumbai internal servicing team, 3rd party external servicers, and the front office
Proficiency in Excel, Word and PowerPoint a must
Experience in an operations role a plus

198

CIB Operations Resume Examples & Samples

Ensure accurate capture of transactions and trade events into risk management and processing systems
Deliver projects related to all of the above
Experience of working in an investment banking environment
Strong analytical skills and logical thought process
Understanding and experience of Credit Derivatives
Numerical aptitude
Ability to quickly grasp new features/products in a complex/unstructured environment
Self-starter and ability to work under limited supervision
A keen eye for attention to detail
Good time management & multi-tasking skills
Strong leadership potential
Proactive mindset

199

CIB Operations Resume Examples & Samples

Strong knowledge of Option Expiry and ITM, ATM & OTM constraints
Ability to action Exercise/Assignments in time constraint evening window
Strong working knowledge of deliveries for all NA exchanges. This skill set is coupled with core clearing background
Technical expertise relating to the physical deliveries processes as required for clients and house of JPM Chase
Excellent written communication skills and verbal skills
Ability to collaborate and deliver on initiatives across multiple teams
Ability to interact with senior operations, Business, compliance management
Ability to interact directly with external, internal and regulatory partners
Functions supported: NA physical deliveries, cash settlement processes, expiration processes for NA exchanges as well as EMEA exchanges
Partnering with team members and with the varied clients and trading desks to ensure we can fulfill delivery obligations both timely and within the regulatory framework
Interacts regularly and independently with Compliance and the exchanges/CCPs
Progress in an environment that fosters and supports thought leadership, innovation and creative problem solving
Technical Skills – strong working knowledge of vendor system GMI as well as various exchange/clearing house GUI’s
Escalation of Issues – Due to the timing and deadlines of numerous delivery processes with the exchanges/CCPs, candidate must understand the importance of escalation. Be able to handle the situation with the appropriate sense of urgency and is able to communicate to the senior levels of management when there is an issue

200

CIB Operations Resume Examples & Samples

Drive the overall control agenda
Risk and Control Self Assessment (RCSA) process
Inherent and Residual Risk Review with Line Management
Quality Assurance Testing
Action plan & risk acceptance tracking
Issue response; including definition, escalation and resolution
Coordinate with Internal Audit and Compliance
Drive Pre-audit prep work
Develop team members and contribute to/lead global initiatives
Engage with Corporate Risk partners to deliver the Corporate Risk agenda
Self motivated and ability to drive initiatives forward
Varied Operations experience; ability to demonstrate control mindset
Flexibility – ability to react and drive developing events
Effective communication to MD/ED level: concise summary of situations, impacts and remediation
Ability to understand big picture, whilst being able to drill down into the detail
Strong team player with excellent partnering and influencing skills. Able to work cross regionally with line management and Controls colleagues
Good organizational skills - manage & prioritize multiple tasks across different time horizons within deadlines

201

Prep for Prep Internship, Cib Operations Resume Examples & Samples

The role entails significant interaction with a variety of business partners (Accounting, Finance, FO, Marketers, Credit, Settlements, Confirms, Technology) in order to manage the operations front to back
The ability to communicate complex matters in a clear and concise manner is essential whether dealing with the FO or when dealing with other support groups
Work closely with the trading desks to provide the end to end book running services, which include trade capture, P&L and Risk analysis, and controls along transaction life cycle
Accurately capture & reconcile all transactions in the risk management systems
Enforcing control environment for the end to end process
Accurately produce, reconcile & explain the desk trading P&L, Risk and Positions
Provide high quality P&L and Risk analysis to the desk
Perform key controls to ensure accuracy and compliance of the business and trading activities
Participate and contribute to the various strategic initiatives; keep improving & evolving our process & business
Must currently be part of the ‘Prep for Prep’ Internship Program
Strong analytical & numerical skills
Great team player to work in the pressurized environment
Attention to details/adaptable to the changing environment

202

CIB Operations Resume Examples & Samples

Key operational lead in both the OTC and Commodities Improvement programs, ensuring delivery in line with global strategic plans
Ensure end to end reviews of key process flows in partnership with various teams and managers to recommend and deliver process improvement and efficiencies
Partner globally with the Middle Office, Front Office, Finance, Technology, Risk, and Relationship managers to ensure full transparency and buy in on initiatives
Oversight and support of functions in flight from a location strategy perspective
Support and management cover of existing BAU functions when necessary
External Client Service – help implement culture of continuous improvement through the department
Strong stakeholder engagement across Upstream, Business, Legal, Technology and Operation Partners
Key face of to selected Middle Office partners
Work closely with Operations Control Management to ensure the appropriate controls are maintained in partnership with BAU managers
Manage Corporate Investment Bank’s people agenda as it pertains to staff under his / her management. Ensure all key targets are met (e.g. objectives, development, training, appraisal, etc.)
Demonstrate leadership skills and ability to recruit / develop highly effective teams
Deep knowledge and experience of complex operational process flows
Long term experience in managing operations teams and delivering efficiencies
Experience in identifying and delivering process improvement & efficiency and a desire to strive for continuous improvement
Ability to engage and influence Senior Stakeholders
Detail oriented with analytical and problem solving skills
Proven track record in day to day operations risk management / compliance and regulatory requirements
Strong communicator at all levels both verbal and written
Self starter / highly motivated
Work well under pressure, multi task and meet time sensitive deadlines

203

CIB Operations Resume Examples & Samples

Processing of Dividends , Coupons and Manufactured Income across a variety of markets
Risk Awareness and Escalation, regular review of breaks for potential risks and dealing with system issues
Knowledge of income & tax products, settlements, corporate actions, P&L analysis or accounting
Will be able to discuss in detail experience of strong relationship management skills; communicating complex issues including verbal, written and presentation communication skills
Understanding of the UK client money regime
Will be able to discuss in detail experience of project delivery and platform and process improvement

204

CIB Operations Resume Examples & Samples

Managing daily environment preparation
Reflecting and validating collateral exposures and calculation executing margin calls
Managing new business pipeline
Accurately managing client accounts and collateral allocation
Liaising directly with clients counterparties whilst adhering to strict market deadlines and internal controls
Ensuring timely collateralisation
Reflecting all agreed collateral movements within systems within specified deadlines confirming transactions to counterparts

205

CIB Operations Resume Examples & Samples

Execute the day to day functions of the DPC Delaware Internal Controls team
Execute the control agenda across the operations in the Delaware DPC Hub
Implement standardized control processes across the operation
Manage relationships with internal and external audit partners
Partner to coordinate and facilitate the regular audit reviews with both internal and external audit
Execution of the Delaware DPC Business Continuity process
Define, develop and publish standardized control metrics
Partner with internal operational contacts to conduct operational reviews
Execution of department Control Self Assessments (RCSA)
Development and execution of RCSA Issues and Action Plans
Oversight and execution of Quality Assurance Program / Control Testing Program
Partner with relevant CIB Control contacts to review and implement CIB Control Standards
Facilitate a Control Training Agenda across the Delaware DPC organization
Participation in global DPC Control Forums
Strong knowledge of financial products including Derivatives, Foreign Exchange and Securities
Ability to build and influence partnerships across global DPC, Technology and other internal stakeholders
Effective time management and prioritization skills; Ability to work in a fast paced environment and work effectively under pressure
Strong organizational/ project management skills
Ability to understand business drivers and requirements in order to influence internal stakeholders to deliver solutions related to business issues/problems
Bachelors degree or a minimum 3+ years of relevant work experience
Demonstrated track record of process improvement and improving controls in previous roles
Operational Risk or Internal Controls Experience
Demonstrated track record of strong written and verbal communication skills
Demonstrated advanced analytical skills and attention to detail
Excellent desktop/spreadsheet skills
Knowledge of Credit, Equity, Interest Rate and Foreign Exchange Products
Experience working with or knowledge of Phoenix
Familiarity with DerivClear, DCPP, STS, TSS-FX
Familiarity with the CIB risk management systems

206

CIB Operations Resume Examples & Samples

Regulatory Response management programs
Manage the project lifecycle , drive the development and rollout of large cross LOB initiatives, programs and projects, including stakeholder management, operating model development, communication, producing PWG/PCC packs, delivery and risk /dependency management
Build and maintain working relationships with stakeholders in the different businesses and functions (e.g. Legal, Tax, Finance, Operations, etc.)
Proactive identification and escalation of issues, risks and dependencies
Strategic thinking and leadership skills
Experienced in supporting or working in fast paced environment of trading room
Experienced in business process project
Ability to execute tasks under aggressive targets and effectively manage changes in plan

207

CIB Operations FX & Derivatives Operations Specialist Resume Examples & Samples

Responsibilities for the CIB Operation specialist include to open the trading account, conduct client due diligence, perform settlement and post accounting into main processing system, reconcile bank balance against financial institutions. In addition to, Review a/c opening documents and report the transactions to local regulatory, arrange fund transfer instruction, monitor and update operation control requirement, liaise with overseas office for operation flows for international clients
Proficient in use of oral and written communication skills (English & Korean)
Basic Knowledge of financial products

208

Cib-operations Resume Examples & Samples

Production of daily management reporting and daily reconciliations
Production of periodic business reports to multiple lines of business within the firm
Communicating business updates to senior stakeholders
Investigation and resolution of complex issues and enquiries
Work with multiple partners: Senior Management, Technology, Middle Offices, Finance, Product Control, OCM, Audit, Front office and Clients to manage risk and provide an excellent global service
You will have a strong risk and controls background

209

CIB Operations Resume Examples & Samples

Product knowledge – Understanding of vanilla and complex derivative products
Vanilla Products: FXOptions, IR Swaptions, Swaps, XCCY Swaps, Equity Options
Complex Products: Power Range Dual Currency Swaps/Notes (PRDC) is our main product, digitals, range accruals, binaries, barriers, KOs/KIs, TARNs, Chooser s
Systems skills – Understanding of risk management and reporting systems, straight through processing, Excel/Access
Projects - Assisting in the delivery of tactical and strategic solutions

210

CIB Operations Resume Examples & Samples

Monitor the control environment surrounding all technical, financial and operational processes, ensuring production control procedures are followed and appropriately evidenced
Provide oversight and coordination of key process control tests, including the collation and reporting of test results and the development and implementation of enhancements where necessary
Work with Operations management to conduct self-assessments, and develop action plans to remediate control gaps
Work with Operations management to investigate incidents/errors, perform root cause analysis, identify recommended solutions, report to senior management, and track solution implementation
Oversee the maintenance and modification of the control framework, providing ad hoc control guidance, key project participation, and support of procedural/policy enhancements
Support SSAE-16 and other Audit-related activities, ensuring issues are documented and dispositioned in Phoenix
Drive the operations training agenda around risk awareness and mitigation, and resiliency
Demonstrated ability to communicate effectively to multiple levels of management both in writing and orally
Demonstrated experience with all Microsoft Office products, to include: Excel, Access, PowerPoint, Word
Strong time management and multitasking ability
Strong financial markets product knowledge and understanding of the transaction life cycle in one or more of the key business areas above
Financial services operational experience
Operational Control experience in a securities processing environment, Audit, Operations Management experience

211

CIB Operations Resume Examples & Samples

Minimum 7 years+ of Mutual Fund industry experience
Series 7, 63 and 65/66 preferred
Strong written & verbal communication skills
Ability to operate independently & as part of a team
Microsoft Office (WORD, EXCEL, Power Point etc.)

212

CIB Operations Resume Examples & Samples

Manage group email boxes and internal enquiry management tools to ensure queries are resolved and responded to within a timeframe and manner sensitive to the urgency of the event, thereby ensuring that internal and external client satisfaction is achieved
On a daily basis ensure timely and accurate completion of all daily oversight control reporting of the proxy vendor ensuring appropriate actions are taken to process late, amended and previously rejected voting instructions in line with documented procedures and controls
Ensure full execution of morning and afternoon daily controls and checks are completed
Seek approval for updates to processes or procedures to minimize risk and improve the operational environment
Demonstrate experience of multi-tasking and effective time management with attention to detail in a fast paced environment
Experience of effective communication both oral and written to management, clients and colleagues
Financial Services background would be preferred, ideally within a Custody or Investment Bank environment
Must have proficient knowledge of Microsoft Office skills: Excel, Word and PowerPoint

213

CIB Operations Resume Examples & Samples

Interact daily with marketed clients trading in Equity, Interest Rate, and Credit Derivatives
Investigate queries raised by marketed clients and find solutions
Escalate issues to the Operations Management, Middle and Front Office, and Relationship Managers as relevant
Understand and explain securities and derivatives products to internal and external partners
Understand business drivers and requirements, and influence partners to deliver solutions
Understand and adhere to the controls and regulations surrounding the products and processes

214

CIB Operations Resume Examples & Samples

Oversee end to end reconciliations of firm positions and trade bookings
Perform a variety of daily control functions
Provide direct support to the trading desks as it relates to bookings, positions, and client and settlement queries
Partner with other MO and BO teams globally to resolve issues
Coordinate creation and redemption of ETFs
Identify process weaknesses and work with technology teams to implement solutions
Understanding of the Equity business and control environment
Ability to multitask and to work under pressure, prioritizing duties according to risk and client profiles
Excellent communication and interpersonal skills, ability to partner with teams across Operations, technology, finance and the front office
Knowledge of derivative products including Equity Swaps, Div Swaps, Options and ETFs is preferable
Managerial experience is a plus

215

CIB Operations Resume Examples & Samples

Facilitator of full business control governance
Front Office supervision management
Prior experience at senior or supervisory level in a relevant trading, risk or control function
Demonstrable understanding of Credit cash and derivative instruments and market dynamics
Strong understanding of transaction lifecycles, systems and controls and the functions responsible for execution of those controls
Investigative mindset, able to see issues at both a high-level and in detail
Proven track record of initiating policy and control improvement and driving programs and that enhance transparency, governance or control
Previous experience in Controls or Business Management would be beneficial

216

Cib-operations Resume Examples & Samples

End to end notification & processing of all equity corporate action events throughout the Asia Pacific region
Investigation & resolution of breaks related to corporate actions
Liaising with internal/external clients to resolve any issues, including stock borrow/loan counterparties

217

CIB Operations Resume Examples & Samples

Understanding of the F&O/OTC clearing business
Strong analytical abilities and attention to detail
Experience with GMI, ClearVision
Experience with exchange clearing and fee/brokerage systems (eg. FEC, PTMS, ATOM, EFS, BPS)
Advanced MS Office skills, especially Excel
Exceptional collaboration skills
Ability to effectively multi task in a fast paced time critical environment

218

CIB Operations Resume Examples & Samples

Agreeing on the amount and type of collateral to be moved and follow up on any counterparty fails
Month end tasks including computation and agreement of interest on cash collateral held/delivered
Time bound resolution of incoming queries regarding client’s portfolio. Escalation of issues
Margin related cash/security settlements
External client services experience, or similar experience interacting with demanding internal clients
Excellent communication skills and telephone manner and a strong ability to build client relationship. High proficiency in Japanese Language is MUST
Must be attentive and responsive to client needs with high level of accuracy and attention to detail
Ability to work with minimal supervision in a methodical and organized manner
Must be highly numerate with good keyboard and core system (Outlook/Excel/ Word/PowerPoint) skills
Excellent team player and be flexible during busy periods such as month end
Ability to prioritize workflow and work to strict deadlines agreed in legal documentation
Good understanding of market and regulatory landscape

219

CIB Operations Resume Examples & Samples

Affirm economic details of trades done with clients
Understand products and set up product instruments in Reference Data Systems
Assist Marketers and Traders with booking of marketer initiated transactions
Ensure that client trades settle on time and handle any client related settlement exceptions
Respond to client on any trade queries, e.g. clarification on terms of trade
Assist on the product life cycle management
Manage front-to-end issuance process on listed products
Continuous project work involving process improvement, system implementation, new product or new market rollouts
University Graduate
3 to 4 years of experience in an investment banking environment, preferably middle office experience or similar
Strong proficiency with MS Office and the ability to pick up complex systems architecture easily. Knowledge of VBA / SQL would be an asset
Previous exposure to equity and equity derivative products is essential. Mathematics, Finance or Science background preferred

220

CIB Operations Resume Examples & Samples

Assist with the analysis to better understand business activities and highlight improvement opportunities. Conversant with process mapping and design tools
Work independently in a focus area and assist in addressing issues and improvement opportunities with creative and sustainable solutions
Work with business and project team to help drive organizational change
Manage smaller project or substream(s) of work within a larger project
Prior experience with process improvement analysis in a financial services, operational or technology environment
Worked in capital markets, investor services or banking services
Understands the technology development lifecycle
Familiar with Industry developments such as Financial Reform and response from Industry participants & associations e.g. International Swaps and Derivatives Association (ISDA)
Has background working in and around operations/technology/projects and industry protocols
Logical, structured approach to planning, problem solving and decision-making
Ability to communicate clearly and confidently; able to influence internal and external stakeholders

221

CIB Operations Resume Examples & Samples

Working as part of a global team providing follow-the-sun coverage for clients ensuring all day to day queries have been addressed within required service level agreements
Establishing and maintaining strong relationships with client’s operations & middle office contacts
Providing high-level, value added client service and operational subject matter expertise
Traveling to meet with clients in person
Working with various internal teams such as trade processing, prematching, settlements, cash processing, account opening and asset servicing to process transactions and resolve exceptions in a timely manner
Performing root cause analysis for clients to increase STP and reduce exceptions and inquiries
Partnering with technology and strategy teams to help identify internal and external facing improvement opportunities
Collaborating with client service teams to help change client behavior where required
Relevant business experience - added advantage of Global Custody and/or Prime Brokerage knowledge
Strong understanding of global markets and trade lifecycle of equity, fixed income & FX products preferred
Excellent verbal and written communication skills and adept at communications with all levels of a business
Exceptional problem solving skills, taking ownership of issues from inception to resolution
Dependable time management skills and the ability to reprioritize

222

CIB Operations Resume Examples & Samples

Ensuring efficient, accurate and timely processing / reporting of Corporate Actions events
Production of aggregated event elections to local sub custodians and market depositories
Participate in regular team meetings and one to ones with documented minutes / action plans
Working experience of corporate action processing, products and market activity and behaviors
Excellent numeracy and analytical skills
Ability to prioritise effectively and work within a deadline driven environment

223

CIB Operations Resume Examples & Samples

Instruction of conversions - both physical and ADRs
Highly motivated and possesses the ability to motivate others
Ability to pick up processes quickly and not be adverse to getting involved
Change agent, able to drive and initiate efficiencies

224

CIB Operations Resume Examples & Samples

Trade Capture & Lifecycle Management - Trade booking, trade management
Reconciliations – Performing various reconciliations to ensure accuracy of clients portfolio. This includes Position, Valuation, and Cash reconciiations
Valuation - Take-on of the client transaction and daily valuation across all derivatives (credit, equity, interest rate, FX, fixed income, commodity and property)
Settlements and Confirmations - Confirmations and Settlements matching & payment instruction
Contracts for Difference (CFD) Administration - End to end management of a client's CFD trading activity
Trade Capture – Capturing derivative trades based on client tickets into respective trade capture/accounting systems
Trade blotter reconciliations
Upload market values for positions held in the clients portfolios
Exception management ( eg. IX and FARA queues) for transaction processing errors
Problem solving skills / Fails mitigation
Maintain strong working relationships with functional teams such as Reconciliations, Oversight, Fund Accounting and Delivery Management
Ensure appropriate and timely escalation of issues
Adhoc reporting
Participate with Onboarding new clients
Drive change Management and Technology to increase automation and improve controls
Identify process and control improvements and maintain control checks
Ability to build and maintain effective working relationships with internal and external counterparts
Flexible approach to working hours including overtime or evening shifts
Work as a part of a high performing team requiring to collaborate, influence and manage across global locations
Flexibility to work / train in other JPMorgan offices for 4 to 6 weeks, if required
Previous Investment banking experience with a strong background in Derivatives
Familiarity with OTC Derivative products
Familiarity with Bloomberg, ISDA Market Conventions for Transaction processing
Familiarity with operational controls
Must be detail oriented, highly responsible and able to work with very tight deadlines and a high pressure work environment

225

CIB Operations Resume Examples & Samples

Bilateral Client Service Representative (CSR) - Reflect all agreed collateral movements within systems within specified deadlines confirming transactions to counterparts. Manage and resolve all client queries
Triparty Client Service Representative (CSR) - Accurately manage client accounts and queries ensuring margin response within deadlines
In addition to supporting the day to day processes associated with the above, the group is responsible for actively participating in the products’ strategic change initiatives in line with client and regulatory requirements. This includes the provision of subject matter expertise and guidance to project teams, and contributing to UAT
Participation in strategic initiative scoping
Active participation in operational and systemic requirements definitions with regards to business-defined development Execution of business objectives
Project planning and test participation
Issue management and remediation
Participation in Operations management team
Working with partners in Risk and Controls covering audit preparation, Control Self Assessment Reviews and client Due diligence
MIS understanding and reporting to senior management
Experience in Project work advantageous but not essential
Ability to manage staff performance
Experience (required)
Experience (advantageous)
Project Management/Business Analysis

226

CIB Operations Resume Examples & Samples

Build and maintain effective working relationships with internal stakeholders and with FX Platinum clients
Pro-actively identify, manage and pre-empt service issues and ensure timely communication to the clients
Understand client issues and drivers and work with clients and business partners to eliminate root causes
Identify and work towards addressing opportunities to improve effectiveness and efficiency of operational processes
Partner with Back Office teams to coordinate and improve all aspects of Service delivery from Operational perspective
Timely escalation of issues both internally and externally utilizing correct escalation contacts
Provide Subject Matter Expert knowledge to the client / Educate Clients on ways we operate / Support client training requirements, particularly to maximize self service
Manage Client Enquiries in accordance with SLAs
Partner with the Clients and Operational Lead Managers (OLMs) to understand and regularly review clients business, operating model and service needs
Understand, create and maintain effective metrics and identify trends
Represent FX Operations internally and externally during Client Visits for Operational Service Reviews
Responsible for all PCS related MIS and ensure comments are provided on relevant outstanding in a timely manner
Work with the Clients to ensure regulatory requirements are met
Communication: Strong written and verbal communication skills with complimentary presentation skills
Innovation: Creative problem solving
Business Knowledge: Product & Business Knowledge
Prioritization: Ability to manage conflicting priorities
Analytical skills: ability to manipulate and investigate data and draw conclusions
Controls Focus: Ability to identify and close control gaps
Knowledge of IB systems: TSSFX, April, Athena

227

CIB Operations Resume Examples & Samples

Working closely with back, middle and front office groups globally within J. P. Morgan and market partners to define and implement significant new requirements
Development of detailed, structured, transparent and complete business requirements documentation (process flows, concept flows, User Stories etc)
Development, documentation and implementation of revised front-to-back business process changes
Partnering with technology teams to help review, analyze and test the technical interfaces between JPMorgan and Clarient
Work within the Agile methodology with Technology and Operations to deliver end to end solutions
Provision of regular status updates to core team and senior managers globally

228

CIB Operations Resume Examples & Samples

Defining scope of reporting projects, stakeholders, risks and issues for the CIB businesses
Directing the creation of an overall CIB tax reporting project plan, impact assessments, and gap analysis
Engaging the various functional groups supporting Markets which are impacted by the regulations to assess impact, determine the necessary changes, track and report progress and be a point of escalation
Manage communication of status updates to stakeholders and Senior Management (CAO leads, CFOs, Business Managers, Controllers, Legal, etc.) through presentations and reports used in different forums (CIB Programs Steering Committee, CIB BCC, CAO Executive Committees, etc.)
Build and maintain working relationships with stakeholders in the different sub-groups within CIB (e.g., Markets, Investor Services and Banking) and functions (e.g., Operations, Tech, Legal, Corporate Tax, Controls, etc.)
Partner with stakeholders, providing direction and decision making, helping resolve and escalate issues/risks/dependencies and facilitating communication across teams
Providing input into the annual plan process ensuring relevant placeholders are accounted for in Technology and Operations budgets
Managing resources in the team supporting the Program
10+ years Operations or related tax reporting business experience
Knowledge of US and non-US Regulations (including Tax)

229

Cib-operations Resume Examples & Samples

4 years of experience in Operations or Finance
Knowledge of bank accounting
High frustration tolerance
Decision-making based in logical thinking, considering risks, costs, and customers’ impact
Ability to combine operations activities along with projects
Control oriented and be able to escalate or follow up on items to be addressed or resolved immediately
Cash Management knowledge preferred
Individual should be a team player, proactive, innovative, organizational skills, disciplined, responsible, hard worker, control oriented and highly committed
Individual must consider that hard work is mandatory
Experience in Microsoft applications, Excel, Word and power point
BA required- Degrees in Administration or Finance

230

CIB Operations Resume Examples & Samples

Centralised point of contact for all complex and technical tax issues
Lead Tax component of service reviews and other meetings with the client
Provide technical input on any tax-related product or other change requests
Ensure that the clients interests are represented and understood throughout the business
Have a deep understanding of the clients business and structure to ensure all entitled tax benefits are received in order to maximise tax efficiency, working closely with local tax authorities to expedite processing of reclaims and other matters on behalf of the client
Translate market newsflashes, communicate specific impact / consequences and provide support to the client through the change process
Proactive support and guidance on outstanding/expiring tax documentation
Proactive oversight of tax reclaims and follow-up on aged and problematic items
Filing of pilot tax reclaims (new /emerging market reclaim opportunities)
Assistance with the following, liaising with other J.P. Morgan departments where necessary
You must have a relevant Degree qualified and/or equivalent work experience
You must be able to discuss your successful client relationship experience and skills
You must be able to demonstrate your operational management experience within financial services, specifically global custody or investment banking
You will be able to give examples of your team management experience within a financial services environment where accuracy is of paramount importance and where there are multiple deadlines in a risk awareness environment
You must be able to discuss in detail your taxation experience
You will be able to give examples of your successful internal and external communication and problem solving experience
You will be able to give examples of your risk awareness and operational control experience within financial services
You will be able to discuss your process improvement experience, where you clearly articulate ideas, concepts and procedural changes to clients
You will have proven experience within an arena where accuracy is critical within strict deadlines

231

CIB Operations Resume Examples & Samples

Settlement of equity and fixed income trades ( including Priority client focus )
Management of potential buy-ins ensuring swift escalation
Stock Borrow Loan intra day activity
Performance of position management, daily and ad hoc controls
Resolution of Cash and Stock breaks
Root cause analysis and problem solving skills
Initiative to deal effectively with unfamiliar situations

232

CIB Operations Resume Examples & Samples

University degree in Accounting/Finance/Economics/Business Administration, preferably with master degree
Minimum 3 years as Bank Operational Supervisor/team leader
Knowledge of relevant Central Bank regulations and Accounting
Fluent English (oral & written)
Possess good leadership skills
Proactive identify potential risks to minimize loss
Thorough knowledge and experience in payment, deposit and/or liquidity products

233

CIB Operations Resume Examples & Samples

Preparing JP Morgan entities for impending regulatory requirements to move Derivative activity from one entity to another
Client engagement to move prospective/historic activity from one JP Morgan entity to another, with minimal adverse impact as possible
Support to Legal & Business on client scoping and legal agreement issuance
Ensuring middle office colleagues have a clear view of a client’s position, to ensure correct upstream trade bookings
Handling a high volume of business, client, middle office (etc) queries that arise from a large scale migration project
Working with Line Teams in DPC, together with downstream partners, again to ensure a smooth set of migrations
Accurate tracking and updating to MIS that will be reported to many areas of the Bank, as well as potentially external regulators
Quality Client & Business Service
Ensuring that all issues, where appropriate, are escalated to the Team Leader/Manager within an appropriate time frame
Project management disciplines
Desire to work in a fast-paced environment. Self-motivated, enthusiastic with a great appetite to learn
Managing clients expectations, providing appropriate verbal & written updates where required
Experience in dealing with JPM internal groups – Legal, Sales, Business Mgmt, Collateral, Document Processing & Key operational groups (settlements, confirmations, Middle Office etc)
Experience in drafting, interpreting Legal documentation
Understanding of JPM legal entity structure and exposure to trade & client migrations
Educated to degree / strong A-Level performance

234

CIB Operations Resume Examples & Samples

Under 1 years of work experience. Experience in Client Service, banking operations and/or fund operation preferred
Motivation and initiative to work independently and as a team player
Neatness and attention to detail and control of data
Understanding of accounting theory, concepts and practice optional

235

CIB Operations Resume Examples & Samples

To implement transfer agency procedures and systems in performing required investor AML/CTF reviews at time of on-boarding and also ensuring investor information and documentation is kept up to date
Assist in the identification of investors that may create money laundering or reputational risks
Ensure that JPMorgan do not maintain relationships or facilitate transactions involving sanctioned countries, parties or individuals
Assist in the performance of on-going investor monitoring obligations
To participate in group projects as appropriate
To assist in providing educational training on financial crimes related subjects to relevant staff and assist in building a general climate and culture of financial crimes awareness
Such duties as may be assigned from time to time
Demonstrated experience in the financial services industry, preferably with direct Transfer Agency experience
Relevant experience of AML/ Sanctions
In depth knowledge of AML and other financial crimes requirements
Strong interpersonal, communication, leadership, presentation and influencing skills
Ability to prioritize multiple tasks, work under pressure and meet tight deadlines
To work without supervision and act on own initiative to identify tasks to be undertaken
Ability to build strong working relationships with central and business aligned functions across the region and co-ordinate delivery across functions

236

CIB Operations Resume Examples & Samples

Responsible for equity derivatives transactions which include equity swaps, OTC options, Index futures, structured products etc,
Perform trade support on Global Market mainly focusing on structured Equity derivatives
Liaise with traders and internal counterparties to ensure accuracy in trade capture
Adjust value of structured products upon the announcement of corporate actions
Performing expiry unwinds, index rebalancing, reconciliation and valuation
Run end of day P&L report. Investigate and Evaluate abnormal P&L issues
Analyze risks (Greeks) and investigate any failure, mismatch or error in the trade capture process
Provide support or resolve any ad hoc queries such as trade and confirmation details arising from traders, counterparties, clients, Regulatory Authorities and other departments
Communicate with Credit Risk Manager on credit issues
Coordinate with different parties, such as Market Risk, Product Control, and Business Management on system enhancement or launch of new product
Leverage product and process flow knowledge to provide input and participate in testing for new business projects
Strong analytical skills to understand complex product economics
Excellent communication and interpersonal skills, ability to develop strong working relationships
Ability to work with minimal guidance on day to day tasks
Managerial experience a plus but not required
Strong Equity Derivative product knowledge

237

CIB Operations Resume Examples & Samples

Manage multiple projects at different stages of lifecycle
Direct and manage workload of both direct and matrix reports
Independently undertake business analysis of industry initiatives and mandated changes
Identify process, resourcing, system and interface impacts resulting from these initiatives working in partnership with technology, compliance, risk and finance
Create and publish roadmaps and regular timelines for program status reporting to stakeholders
Contribute to a central program plan across multiple streams
Organize, run and document outputs from internal and external working group meetings and weekly calls
Produce and deliver detailed and summary presentations and overview materials for stakeholders
Log, track, and report program-level risks, issues and dependencies
Maintain the program documentation library and SharePoint site
Support technical development and testing with Subject Matter Experts / Operations Management
Ensure compliance with established program management standards and audit requirements
Deliver program deliverables and projects, supporting implementation activities
Be available for weekend release check-out management as needed
Project Management / Business Analyst / Design skills
Manage large scale projects from inception through completion with little guidance
Strong analytical, interpersonal, oral and written communication skills
Experience in business process modeling, and business systems development
Strong client focus and interpersonal skills

238

CIB Operations Resume Examples & Samples

Quality control manager ensuring timely and accurately Global Corporate Action processing for voluntary and mandatory events
Provide secondary review for announcement capture, instruction processing, and entitlements
Solution aged breaks
Perform root cause analysis across core operations and ensure corrective measures
Interface with internal business partners supporting Global Corporate Actions across the Corporate and Investment bank
Thorough understanding of corporate actions and custody and clearing operations
Expertise with interacting with global depositories
Familiarity with Global markets
Strong proclivity to ensure operating controls are effective and errors are minimized
Ability to set strategic direction for departments and influence change across multiple peer groups
Change agent with expertise in process reengineering such as LEAN or Six Sigma methodologies
Demonstrate ongoing level of excellence in communication, team building, and quality delivery
Exhibit effective and creative problem solving techniques
Display effective negotiation skills
Proven ability to work both independently as well as a member of high performance-output teams in a fast-paced, deadline driven environment
Exhibit strong analytical skills coupled with independent and reliable decision-making skills

239

CIB Operations Resume Examples & Samples

3-5 years of Communication and Training experience
Experience with communication and training across multiple lines of business and all management levels
5+ years business process or technology project experience
Excellent working knowledge of Email Distribution Lists, communication Websites, Training Central, SharePoint, MS Excel (pivot tables, v-lookups, etc.) and PowerPoint, and Microsoft Project desirable
Experience being project manager of large scale communication and training projects
Knowledge of Investment Bank businesses and high-level transaction flow would be an advantage
Knowledge of US and non-US Regulations (including Tax) a plus

240

CIB Operations Resume Examples & Samples

Extensive experience in a Fund Accounting environment
Strong leader within a team environment with the ability to set high standards and focus the team on achieving & improving on them
Strong client management skills and ability to build key relationships
Ability to motivate and influence to improve service standards
Team coordination and organization skills essential

241

CIB Operations Resume Examples & Samples

Strong proficiency with using PC software such as Microsoft Office and the ability to pick up systems architecture easily
Previous exposure to derivative products is a prerequisite ( equity derivatives not essential )
3 - 4 years experience in an investment banking environment, preferably middle office experience or similar in a derivatives client service role
Strong interpersonal skills and positive, spontaneous attitude
Be a leader and a team player
Willingness to recognise and own problems and initiate action to solve them
Ability to adapt to new tasks and responsibilities and to share knowledge at any level
Ability to handle multiple tasks with ease

242

CIB Operations Resume Examples & Samples

Some knowledge and understanding of Sungard GMI & Clearvision application
Significant F&O Knowledge either in Project or Line role
Manage work streams from inception through completion with little guidance
Experience or knowledge of internal and external workflow systems and best practices
Skills with regards to creation of Business Requirement Documents, Functional Specifications
Excel, power point, Access

243

CIB Operations Resume Examples & Samples

Trade matching, allocation and exception handling
Cashflow management for lifecycle payments of client swaps
Managing clients queries, ensuring they are investigated and resolved in a timely fashion
Communication of open issues to the client and Client Service Rep in a clear and concise manner ensuring a full understanding of the issue
Conduct Quarterly review of all client accounts
MIS and Trend analysis for root cause and issue resolution

244

CIB Operations Resume Examples & Samples

Maintaining give-up trades in an accurate & timely fashion
Investigating and resolving risk & FX exposure breaks with FO
Liaising with brokers regarding missing give-ups & economic breaks
Booking of corporate action events
Liaising with internal departments to resolve trade & settlement discrepancies
Maintaining daily controls and managing any exceptions

245

CIB Operations Resume Examples & Samples

Strong systems analysis skills
Excellent writing skills to support documentation requirement
Strong initiative, drive and good communication skills
Knowledge on Deposits, Payments and Receipt Products is required
Good PC skills including Microsoft Word, Excel, PowerPoint, Visio and Project are required

246

CIB Operations Resume Examples & Samples

Perform deal fixing tasks & input / checks on revaluation rates in Risk Systems
Participate in various testings related to system enhancement, project implementation and new business initiatives
1)Has minimum 3 years experience in middle office
3)Great leadership potential to join the management team in trade support

247

CIB Operations Resume Examples & Samples

Oversight and controls for Conversion Analyst planning and preparation for a Transition event, including: agreeing transition strategy, performing in depth portfolio analysis, account structure and static data checks, delivery of accurate SSI’s, executing stock movements in to, out of and between accounts, plus monitoring market trading, ensuring timely settlement of trades
Managing and coordinating event scheduling and planning with external asset managers and custodians as well as all impacted internal parties
Check and sign off initial portfolio analysis
Identifying problem assets, positions in liquidation etc. prior to transition
Work with Network and CI on all account opening requirements
Manage the correct collation of risk and credit profiles on exits
Adhere to controls and procedures, attest to team SOPs, ensuring all key risk and quality indicators are met and MIS is accurate and completed timely
Resolution, cash and stock break management
Dealing directly with customers to ensure continuous high level service is achieved
Attend conference calls & meetings across multiple locations and product areas to ensure plans are developed and actions completed on target
Ensure team controls are adhered to, involvement in Business resiliency planning, Audit & Risk reviews and client/counterparty site visits
You can demonstrate a working knowledge of the key risks and controls relevant to an Asset Transitions event. In particular market and settlement process requirements
You can demonstrate a working knowledge of investment management, custodian or broker operational processes
Flexible approach to the daily workflows / hours required to perform the role. Ability to effectively prioritise your workloads to critical deadlines
Excellent technical skills and able to talk through experience to date with different systems
Strong Microsoft Office package essential
Strong Risk and Control Awareness and the ability to put into practice enhancements/updates as deemed appropriate

248

CIB Operations Resume Examples & Samples

Ensuring our Utility strategy is maintained across different instruments and Lines of Business
Gaining agreement on the implementation approach that balances the principles of the VET application, the future state technology architecture and the future state operating model
Requirements gathering and clear articulation to wider team of developers, testers and Operations Users
Custody Experience desirable
Fund Accounting knowledge desirable
Comfortable with technical concepts and flows
Business analysis skills
Comfortable with technical detail as well as operational needs
Experience of Agile development methodologies
Understanding of Transaction Capture processes is essential
Testing experience an advantage
MS Excel and Access preferred

249

CIB Operations Resume Examples & Samples

Support the development and rollout of large cross LOB initiatives, programs and projects, including stakeholder management, operating model development, communication, producing PWG/PCC packs, determining projects plans, delivery and risk /dependency management
Manage communication of status updates to stakeholders and Senior Management through presentations and reports used in different forums. Build and maintain working relationships with stakeholders in the different businesses our team supports (e.g., Equities, Fixed Income, Commodities, F&O, Treasury Services, Investor Services) and functions (e.g. Legal, Tax, Finance, Operations, etc.)
Partner with stakeholders, providing guidance and analysis, helping identify, manage and escalate issues/risks/dependencies and facilitating communication across teams
Coordinate, plan and oversee the execution of testing across all lines of business
Manage the project lifecycle, including synthesizing & vetting requirements, system testing, operating model development, end user support
Ensure proper governance is established around key projects and processes. Establish and facilitate forums for discussion of issues, progress, dependencies as and when needed, working in concert with the stream leads of the various programs
Experienced in business process project experience
Basic knowledge of securities and derivative products will be helpful
Finance and/or Accounting background will be helpful

250

CIB Operations Resume Examples & Samples

Develop a common APAC wide change programme with clear regional governance
Aligning the regional book of work with the APAC business agenda leveraging global partnerships
Oversight and driving the execution of region wide initiatives facilitating optimum operational delivery
Create a governance model for the APAC book of work
Join and contribute to the global progamme frameworks to drive the APAC agenda
Leveraging global processes and tools, to build a regional governance around the key projects
Provide a framework and process for reporting and tracking of milestones, dependencies, issues and financials
Develop a key stakeholder structure for regional initiatives drawing on their skills and influence, whilst leveraging appropriate SMEs and initiative owners to resolve challenges to programme objectives
Identify and manage dependencies across programme initiatives and facilitate resolution of conflicts
Serve as ‘air traffic controller’ on all critical issues and key facilitator to ensure necessary decisions are made in a timely manner
Identify and drive efficiencies across the CIB APAC Operations space with a focus on global CIB CAO priorities around Delivery, Efficiency, Risk Management & Control and People
Drive communications and reporting to senior Asia and global management on progress and issues
Other additional functions as necessary
Operational Management including optimization of service propositions, market initiatives and operational resources
Operations & Change Management, able to influence strategic decision makers and functional stakeholders; facilitating and obtaining buy-in for desired objectives
Strong analytical and presentation skills, able to demonstrate flexibility regarding problem solving and/or diagnostic efforts in order to develop and support a strategy
Summarizing analysis and presenting to senior executives and stakeholders
Strong written and oral executive-level communications skills with ability to deal with diverse stakeholder base
Building and driving a Program Management framework and toolkit
Understanding of the trade lifecycle, with experience in trade product technology and/or operations
10+ years of Technology and/or Operations experience, with a focus on Program and Project management
Financial industry knowledge
Knowledge of operational processes and driving efficiency initiatives
Experience managing and implementing large-scale programs
Degree from top-tier institution or experience equivalent
Recognized project management qualification desirable eg Six Sigma or PMP

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