Mgr Operations Resume Samples

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J Hagenes

Johnathon

Hagenes

51276 Tomasa Cape

San Francisco

+1 (555) 108 0539

51276 Tomasa Cape

San Francisco

Phone

p +1 (555) 108 0539

Experience Experience

Boston, MA

Mgr-operations

Boston, MA

Mertz-Krajcik

Boston, MA

Mgr-operations

Provide leadership to the warehouse team, including performance reviews, staff training & development, hiring, terminations, and counseling
Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure
Develops, through leadership of direct reports, a world-class and work-teaming environment among his/her direct reports
Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc
Monitor and analyze all opportunities to cut costs and improve efficiencies
Lead, educate and develop company employees
Assist customers with rate quotes, claim information and setting appointments

Dallas, TX

Mgr Operations

Dallas, TX

Leannon Group

Dallas, TX

Mgr Operations

Develop and implement procedures to measure the performance of all employees and processes. Develop and implement procedures for continuous improvements
Develop agenda, materials, and conduct the quarterly meetings of all network practice management staff
Works collaboratively with peers to manage resources and enhance work processes to meet overall Service Level objectives to internal and external client groups
Assist with Distribution Methodology development and budget development under the direction of the Director of Operations
Manage, coach, train and mentor, providing guidance and assistance to staff in order to meet business goals and objectives
Provides leadership to the warehouse team, including performance reviews, staff training & development, hiring, terminations, and counseling
Develops, implements and maintains procedures controls and objective metrics to facilitate accurate measurements of performance and service level reporting

present

Houston, TX

Mgr, Operations

Houston, TX

Abernathy, Lowe and Ferry

present

Houston, TX

Mgr, Operations

present

Participation in sales process to ensure accurate SOW and Work Order development
Create and maintain a suite of reports mainly used by Planning & OPS. This includes WMS and Just Enough reports, Item Master, Inventory Master, Product Master, PO Master, seasonal tracker, various alerts, exception reports, slotting, cycle count, and inventory mgmt
15% Policy Implementation and OptimizationWorks with the Institute’s administrative leadership team to continually optimize processes and workflow to achieve increased productivity and enhanced output. Monitors productivity of support and production staff to ensure best results; suggest potential updates as circumstances arise
Evaluate performance of direct reports and provide coaching and development
Provide leadership/guidance for innovative solutions to a wide range of complex/difficult situations or problems. Make decisions that have cross-functional and financial impact
Act as the leader of the team that is the liaison between Global Service/GSP organization and the JDEdwards business and systems teams for processes and systems. Customers also include commercial operations,
Ensures employee conformance to established policies and practices by providing timely training

Education Education

Bachelor’s Degree in Engineering

University of Illinois at Chicago

Bachelor’s Degree in Engineering

Skills Skills

Thorough knowledge of brewing quality with the ability to analyze business reports and recognize trends to enable corrective action
Strong understanding of HR policies and procedures and have the ability to effectively implement them
Ensures accountability for performance of service quality and productivity metrics
Ability to apply high level root-cause and problem solving skills at all levels
Ensures accountability for actual performance of Drivers and Service Techs compared to planned performance
Ability to juggle priorities rapidly, prioritize, adapt to change, work well under pressure in an entrepreneurial environment, and manage a project from start to finish
Ability to manager all aspects (procurement, liquid processing, packaging production and shipping) with full responsibility for approximately 60 direct and indirect reports
Unyielding attention to detail
Ability to travel within the Richmond Metro/Tri-Cities region
Strong negotiation and conflict resolution skills necessary to reach successful outcomes with team members, on-loan personnel, equipment vendors, contractors, distributors and sales/marketing personnel

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Senior Business Mgr Operations Risk Transformation Resume Examples & Samples

Enter team specific context. GBM example as per below
Global Banking and Markets Operational Risk (OR) is a global team primarily existing to discharge effective oversight over all operational risks faced by the Global Banking and Markets business. The team has the following Group operational risk-mandated accountabilities
Provides advice on best practices/lessons learnt and conducts quality assurance and end-to-end oversight across all operational risks
Challenge and advice on the effective operation of the Operational Risk and Control framework
Co-ordinates/manages capability that ensures end-to-end oversight and validates the accuracy and appropriateness of the business/infrastructure functions control activity through targeted testing/monitoring
The team operates out of six main sites with global management based in London. The sites are Sao Paulo, Mexico City and New York covering the Americas region, London, Dubai and Paris covering the EMEA region and Hong Kong covering the Asia-Pacific region. A functional unit exists to support the regional/business-aligned coverage team with operational support and strategic guidance
This role will require the individual to assume a proactive, collaborative role across the OR areas and the business partners to ensure the creation and ongoing management of an operationally “excellent” organization
Strong knowledge of the front-to-back control environment surrounding capital markets and corporate / investment banking, securities services and/or payment and cash management
Ability to distil complex and varied data into insightful information
Strong business understanding of operational risk practices and how these apply to the relevant global business or region
Good process analysis and problem solving skills
Good financial management ability
Delivery-focused with attention to detail and ensure tasks are completed on time and to the required levels of quality
Proven ability to prioritize workload effectively in line with business priorities
Skilled at operating in a matrix and able to deal with conflicts between local and global priorities or considerations
‘Can Do’ attitude. Willing to turn a hand to whatever task is required
Comfortable in acting through influence rather than direct control
Skilled decision-maker – considered and timely especially when under pressure
Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, third party consultants, technical experts across the whole department and business users
Willingness to own work and problems and see through to completion and to use own initiative to resolve issues, whilst dealing with a diverse range of people
Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships
Able to delegate effectively where necessary
Ability to work with minimal supervision and to contribute to a larger team; and a flexible approach to working hours and responsibilities
Self-motivation, and a proven rapid learning capability in a changing environment are essential
Drive and tenacity to ensure change is effectively implemented in a matrix environment
Committed to personal and professional development
Able to work independently, proactively and under pressure against multiple deadlines
Navigating – understanding and translating Change Delivery strategy into own team and aligning directions accordingly
Aspiring – being ambitious about providing the highest standards of delivery and embedding them in the team
Driving – setting stretching goals for self and team and delivering them with courage and tenacity
Mobilising – authentically engaging with team, colleagues and business partners to deliver at pace
University graduate preferably with a degree in Accounting, Management or Finance
Experience in a service company model
Previous background of working in a matrix organizational structure
Effective written and spoken communication skills in English
Evidence of delivery in a similar role within a global organization
Strong relationship management with a focus on financial and budget requirements. Able to work with individuals at different levels

Dept Mgr, Operations Resume Examples & Samples

3-5 years of leadership / management experience
5-7 years of bank operations experience
Bachelor’s degree or equivalent work experience in a technical or business field
Demonstrated technical aptitude with regard to mainframe, distributed systems, and transmissions
Ability to prioritize and execute multiple initiatives at the same time through to completion
Seeks knowledge of industry trends that may impact the business and technology platforms that are supported
Effectively partner, influence, and negotiate with various senior lines of business partners, technology, compliance and external partners
Acts as a change champion and challenges the status quo to help elevate, engage, and execute the vision
Provides leadership that identifies, prioritizes, and implements standardized business and technology best practices
Comprehends, analyzes, and communicates complex technical concepts to a variety of audiences
Acts as the crisis coordinator during technology related issues, which includes consulting and communicating with management
Provides coaching, feedback, recognition and growth opportunities to team members to develop an engaged, talented and diverse workforce
Primary escalation point 24X7, 365 days a year for all PDOS applications
Interacts and effectively communicates with internal and external partners that represent a variety of organizations
Creates and executes cross functional PDO communications, which includes critical incident communications

Dept Mgr, Operations Resume Examples & Samples

Responsible for team performing life of loan commercial loan servicing activities including loan level adjustments, fulfilling service requests, loan funding, syndication/participation and multi-rate option servicing,data corrections, escrow servicing,
Work with business partners to analyze and devise strategies to improve customer experience, reduce cycle time, improve accuracy, expand customer self-help capabilities
Select, develop and lead skilled and motivated servicing professionals and leaders needed for a strong, reliable infrastructure to support Key’s commercial banking teams across the country
Accountable for achievement of all productivity, quality and Service Level goals by team members
Responsible for ensuring superior client servicing throughout the life of each loan. This activity involves direct client and business partner contact to respond to the needs and requests of our customers. Responsible for monitoring and tracking of service activities ensuring root cause analysis and appropriate internal feedback is occurring
Serve as a role model by consistently demonstrating desired leadership behaviors
Coach and develop teams to recognize and take advantage of opportunities to improve operational efficiency, reduce overhead and/or minimize turnover
Communicate KeyCorp, KT&O and LS goals, policies, priorities and procedures to team members in a clear and positive manner
View all activities performed within the team with a clear understanding of possible risk. Actively seek ways to mitigate that risk by putting proper and sustainable controls in place. Ensure that all activities are compliant with various laws and regulations governing consumer loan servicing and credit inquiry functions
Implement new policies and procedures, ensuring that timely and appropriate training has occurred
Work closely with Department Manager peers cross-site to identify service exceptions and address them holistically with all Associates in the cross-site team
Accountable for budgeting and forecasting for area of responsibility
Assume business leader role in certain technology or process projects that affect process area
2-5 years of leadership experience, preferably in loan servicing, operations management or equivalent field
Operations management skills
Loan origination/servicing experience desired
Working knowledge of loan accounting and loan systems
Knowledge of industry trends and practices
Lean Six Sigma or equivalent problem solving skills

Dept Mgr, Operations Resume Examples & Samples

Play a leadership role in providing ongoing production support for Loan Services systems; Set priorities for assigned systems, taking into consideration Key’s strategic priorities, client impact, availability of resources, compliance requirements, funding requirements, impacts to Loan Services processes, etc
Independently lead problem and enhancement review meetings with analysts, Data Quality, Process Areas, Technology, Vendors and/or other Business Partners. Anticipate business needs for enhancements
Serve as system consultant to Process Areas and Lines of Business relative to new products and initiatives
Maintain knowledge and expertise in Loan Services processes, supporting applications and their interfaces
Translate business needs and requirements to Technology; translate technical updates to the Process Areas and Lines of Business
Exhibit critical thinking, problem solving and negotiating skills to resolve difficult and sometimes controversial issues; escalates issues as appropriate to the correct level of management
Ensure organization is prepared to support project implementations through training, communication, and the development of operational procedures
Lead and coordinate small projects and initiatives; provide subject matter expertise, business analysis and support for small to large scale projects, including but not limited to analyzing and defining business requirements, identifying and resolving project issues, testing, implementing and supporting installations
Mentor other business analysts to enhance their knowledge and experience, resulting in higher performance; identifies and provides learning opportunities to other business analysts
Lead and/or participate in senior management updates and presentations
Performs business analysis for consumer and/or commercial loan applications in Loan Services, including mainframe, PC, distributed systems and web-based applications
Bachelor’s degree in Business, Information Technology, or equivalent work experience
5+ years consumer and/or commercial loan system experience
Project management experience, training or exposure, including experience using Workfront

Mgr, Operations Account Mgmt Resume Examples & Samples

Tracks and trends root causes to develop systematic solution to operational challenges
Recruits, selects, trains and retains highly qualified professionals. Provides the leadership necessary to maintain a motivated, productive and competent team through open communication and delegation of responsibilities and authority
Manages oversight on issue resolution
Preferred Other Robust experience with operational process and root cause analysis
Advanced Demonstrated written communication skills
Intermediate Ability to work in a fast paced environment with changing priorities
Intermediate Demonstrated leadership skills
Intermediate Ability to implement process improvements
Required Advanced Microsoft Access

BDS Region Mgr-operations Resume Examples & Samples

Bachelor's Degree preferred; Master's Degree desirable
Minimum 10-15 years broker dealer, securities industry related experience, including complex operations and management of procedures and staff
Must possess excellent verbal and written communication skills and demonstrate a strong customer focus and customer orientation
Must display tact and diplomacy in difficult and or awkward situations
Global Acumen or the ability to manage successfully in global cultures
Excellent financial, accounting, project management and analytical skills
Ability to multi task and co-ordinate a large number of complex responsibilities accurately
Working knowledge of MS Word, Excel, PowerPoint and technical operating systems

Mgr-operations Resume Examples & Samples

Responsible for the planning and execution of the manufacturing effort for programs and functions awarded and assigned. This includes staffing, setting schedules, planning shop layout, material flow, daily production rates, and cost estimates/budgets
Manages and gives direction to both salaried and bargaining unit employees in operations and manufacturing engineering in attainment of safety, environmental, quality, schedule and cost goals
Serves as a point of contact with the customer on schedule changes, production status and other operations issues
Ensures Operational obligations and objectives are met. Provides leadership and anticipates/resolves issues and inter-group conflict
Makes presentations and interfaces with senior management, corporate-level managers and high ranking customers on all matters affecting the status of operations
Ensures direct reports prepare cost center budgets and then reviews and approves. Reviews monthly reports detailing operating, direct labor utilization and efficiency, scrap, rework and defect per vehicle data. Develops and executes plans to address unfavorable trends or variances. Ensures production at lowest achievable cost
Reviews and analyzes capital budget requests and implements necessary capital improvements for the facility
Develops, through leadership of direct reports, a world-class and work-teaming environment among his/her direct reports
Keeps Site Manager, Program Directors, and VP/GM appraised of the production status of all programs. Responds to requests for information to support bids and ROM’s (Rough Order of Magnitude) for potential future business opportunities
Co-plans with his/her staff, and then directs and manages, the professional development of direct and indirect reports to ensure: (1) excellent current and future job performance; (2) adequate preparation for the employees’ future career growth opportunities: (3) a highly talented and motivated workforce that will achieve the Company’s immediate and strategic objectives
Directs and manages all departmental activities and responsibilities either personally, or through his/her staff, to ensure the needs of all internal and external customers are met, and the goals and objectives of the company, division and department are supported and achieved
Oversee the training and implementation of Lean Principles, Kaizen Projects and/or Six-Sigma techniques throughout the organization
Work requires a Bachelor’s Degree in Engineering, Business, Industrial Technology, Manufacturing or other strongly related discipline. Master’s Degree in Engineering or Business related field is preferred
Requires a minimum of twelve (12) years of relevant experience in such areas as manufacturing, manufacturing engineering, quality, and contracts plus a minimum of three year’s experience supervising office and production personnel. Previous experience working in a government contract environment is desired
An exceptionally high level of analytical ability is required to solve quality, cost and resource-planning problems; prioritize production scheduling; develop and execute manufacturing plans; and respond to customer requested changes
Demonstrated ability to effectively communicate is required. Requires the ability to relate to all levels of personnel and to drive the plant forward on a continuous improvement path

Mgr Operations Process Resume Examples & Samples

Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line
Manage/drive core store operations projects and/or process improvements. Manage day to day processes related to their areas of responsibility
Create and maintain project work plans
Respond proactively to unanticipated store needs arising out of a variety of inputs
Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise
Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations
Demonstrate proficiency/understanding of specific processes
Maintain knowledge base regarding specific operations and processes within store operations
Strong business, functional and/or store knowledge for their area of responsibility
Leadership and management experience preferred
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs Strong big picture; strategic thinking skills

Mgr Operations Process Resume Examples & Samples

Manage/drive core store operations projects and/or process improvements
Manage day to day processes related to their areas of responsibility
PMI certification preferred
Strong big picture; strategic thinking skills

Mgr Operations Process Resume Examples & Samples

Being a business leader over Systems & Technology applications and tools (e.g. InstallConnect, Install2Go, MyInstall, HDConnect)
Partnering with Home Services operational teams to ensure best-in-class support for our Service Providers
Implementing and developing system and technology changes to improve Service Provider operations
Provide guidance and training specific to area of expertise
Assist in collaborating findings from data and making verbal/written recommendations
Leadership of onshore and offshore resources
Ability to act as business leader on technology initiatives; experience creating business requirements, working through functional design, QA, pilot, and rollout/implementation is helpful
Knowledge of Home Depot’s stores, systems, applications, Home Services business, and Service Provider operations a plus; example systems include ESVS and Siebel
Ability to teach, coach and train people on new processes and tools
Past experience in implementing large project rollouts
Ability to multitask and manage several projects and processes concurrently; strong prioritization skills
Ability to work with IT, lead and influence project direction, enhancements and fixes
Strong listening and feedback-gathering skills (much work is driven from recommendations of Service Providers, Field Team, and Store)
Strong communication skills to work with large number of business partners and customers
PMP certification, MBA, Six Sigma a plus

Mgr-operations Resume Examples & Samples

Plan daily manpower needs to ensure customers’ freight is delivered and picked-up timely and damage free
Monitor dock to ensure proper loading techniques
Evaluate and reconfigure route structures and bids based on local tendencies and characteristics
Conduct safety meetings and facilitate quality groups
Monitor and analyze all opportunities to cut costs and improve efficiencies
Assist customers with rate quotes, claim information and setting appointments
Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure
Identify freight moving at incorrect weight and classification
Monitor actual performance data and gather information for reporting
Assist Operations Supervisors as needed; conduct pre-shift meetings; implement company policy
Prior management experience preferred
Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules preferred
Able to work in a remote location, taking self-initiative without requiring immediate local supervision
Knowledge of Microsoft Office Suite and Internet

Mgr, / Operations Team Resume Examples & Samples

Ensure staff is properly developed to carry out their daily responsibilities and effectively service business partners
Interact with associates through formal and informal means as a way to develop a productive, engaged work force
Develop controls which reduce risk to the organization
Demonstrates ability to communicate clearly with coworkers, managers, and business partners
Demonstrates ability to effectively communicate in writing
Demonstrates ability to actively lead team activities or work initiatives
Demonstrates ability to be detail oriented, and ensure work produced is of high quality
Demonstrates advanced problem solving skills
Highly knowledgeable in multiple areas of custody

Mgr Operations Resume Examples & Samples

Serve and manage as the principal liaison to payers regarding all non-clinical aspects of the organization’s shared savings contracts
Maintain network rosters
Serve as the principal liaison to practice management staff
Develop agenda, materials, and conduct the quarterly meetings of all network practice management staff
Identify practice needs and communicate with VCP team to develop strategy to fulfill needs
Assists in facilitating Board, Committee and sub-group meetings, internal senior leadership meetings, and other related Clinical Integration activities
Collaborates with key stakeholders to develop project plans; drive results and revise plans as appropriate while maintaining linkage between projects, business needs and priorities
Assist with Distribution Methodology development and budget development under the direction of the Director of Operations
Evaluates resource needs to support objectives; identifies and schedules project deliverables, milestones and required tasks; monitors progress on key initiatives, leading towards achievement of goals
Identifies problematic issues, determines reasons and actions taken to resolve, and escalates appropriately; conveys corrective action plan to stake holders and follows up periodically to determine current status
Communicates clearly, regularly and effectively with all levels and functions to create an atmosphere of mutual respect, openness and encouragement
Maintains the confidentiality of the meetings attended
Builds rapport and establishes credibility with the physician leadership and members
Manage distribution of updated Network Participation Agreement and supporting documents to all participating practices
Manage incentive payout communications to network physicians
MBA or MHA preferred
Two years of primary care practice experience in the healthcare industry required
Primary care practice management experience preferred
3-5 years project management experience developing project plans, preferably in financial services, hospital operations, clinical, supply chain, or information systems-oriented environments
Health insurance payer contract knowledge highly preferred
Superior prioritization, organizational, and project management skills
Experience with spreadsheet and database tools (e.g. Excel, SQL, access database) required
Organization - Proactively prioritize initiatives and have keen ability to multi-task
Ability to work independently; resourceful and proactive
Clear and confident communicator internally and with members/external partners
Ability to juggle priorities rapidly, prioritize, adapt to change, work well under pressure in an entrepreneurial environment, and manage a project from start to finish
Passionate about improving the healthcare system
Unyielding attention to detail
Ability to travel within the Richmond Metro/Tri-Cities region

Mgr Operations Resume Examples & Samples

Manages the planning and execution of Production and Dispatch/Scheduling activities ensuring that adjacent processes are smoothly and continuously running, materials waste is minimized and delivery schedules are consistently met
In conjunction with location and regional management, develops operating budgets and capital expenditure recommendations in order to meet operational and financial goals for the location
Ensures that process and quality controls are consistently observed; encourages staff recommendations to optimize processes whenever possible
Participates as part of the Schedule Review Team
Manages a department to ensure achievement of functional and budget/financial goals
Supervises assigned employees including staff selection and training; planning, assigning and directing work; conducting performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems
Understands and observes all safety procedures and practices and ensures that employees observe all safety procedures and practices in order to prevent injuries or damage; schedules periodic safety meetings and solicits recommended changes to improve safety procedures
Work is in an office setting and generally sedentary with physical effort associated with using a computer, but may involve walking or standing for brief periods of timeo
May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds

Mgr, Operations Resume Examples & Samples

Overall accountability for assigned programs including sales, service delivery, KPI attainment and client satisfaction
Direct management of operations managers and program supervisors
Actively monitor production, service level and quality and make adjustments as needed
Internal and external reporting requirements, including MOR, QBR and other reports as required
Evaluate performance of direct reports and provide coaching and development
Ensure profitability for programs by managing resources appropriately
Communicate with clients regularly to ensure visibility and partnership
Track program financials including gross margin, P&L and revenue forecast
Ensure timely and accurate invoice processing and delivery
Participation in sales process to ensure accurate SOW and Work Order development

Senior Mgr, Operations Resume Examples & Samples

Develops and directs the implementation of strategies to substantially improve efficiencies and service provided while reducing costs
Manages and develops direct reports who include other management or supervisory personnel and/or exempt individual contributors
Directs, develops and implements appropriate changes in area(s) policy and procedures under the guidance of the Directors of Operations
Has an understanding of compliance activities and can interpret and apply regulatory requirements to an operating unit
Responsible for managing and oversight of training and reference materials including content, work instructions, and tools necessary for associate consumption
Manage process improvement initiatives
Other Duties As Assigned
Preferred A Bachelor's Degree in business or equivalent directly related to experience
Preferred Other MBA or equivalent
Required 3+ years of experience in progressively responsible management
Required Other Strong experience in the related area of Operations at management level
Intermediate Demonstrated interpersonal/verbal communication skills
Advanced Other Solid understanding of managed care and its place in the health care industry
Advanced Other Strong understanding of interrelationships between Call Center, Health Services, Provider Relations, Sales, Vendors, and Claims and their impact on the success of the health plan as a whole
Advanced Other Strong knowledge of modern call center systems and ability to utilize them to their maximum potential

Mgr-operations Resume Examples & Samples

Responsible for overall manufacturing operations of their site market sector
Accountable for the management of level 1 and level 2 metrics (as defined by SOP 15) and daily management metrics
Provide leadership to the manufacturing operational sector, resulting in the effective implementation of manufacturing and operational strategies, quality, delivery, revenue, profitability, and customer satisfaction objectives
Oversee customer relationships for the customer(s) of the manufacturing operations of the market sector. Work directly with Customer Management to assure management of the customer(s) P&L and to secure future growth opportunities. Develop a passion for customer-service throughout the manufacturing operations
Develop, lead, and motivate the team within in the manufacturing operations of their market sector. This involves evaluating talent and strengthening the team as required, solidifying succession plans and improving leadership capability
Identify and drive Lean Manufacturing and Continuous Improvement initiatives within their market sector of manufacturing operations
Serve as a Customer Interface for existing and potential customers to support continued organic growth. Establish executive level relationships within the customers’ internal management and become an SME on the customer and respective Market Sector
Manages resources within the Manufacturing Operations to optimize labor contribution for the customers’ operational strategy
Provides ability to take prompt and appropriate action to size the labor force in order to achieve customer deliveries and deliver labor contribution to the organization
Drives initiatives to deliver sustained quality improvements
Assures training of personnel and adherence to procedures, work instructions, and assembly build instructions
Leverage and drive best practices for the Operations between regions
Frequent travel may be required to meet the needs of the business (estimated 25%)
A minimum of a Bachelor's degree or equivalent if required for this position; a Graduate degree is preferred
Experience of 5 years is required for this position, assuming education requirements are met. Equivalent industry experience of 3 or more years is highly desireable
Ability to provide leadership, direction and guidance to members of the Operational Unit management team
Self motivated with the abillity to work independently and in a team environment
Good oral and written communication skills are necessary
Excellent organizational skills, leadership qualities, computer literacy, electronic industry knowledge and ability to supervise
Develop a passion for customer commitment by influencing members of the Operational Unit to effectively implement customer strategy
Proficiency and demonstration of the Plexus Values and Leadership Competencies

Mgr Operations Resume Examples & Samples

Achieves and maintains preferred standards for the department
Manages work processes, measures for non-conformance and identifies corporate and department policies and procedures in an effort to achieve operational efficiencies
Communicates, implements, and interprets corporate and departmental policies and procedures
Maintains positive working relationships with internal/external customers, through direct phone contact, written correspondence and site visits
Approves special consideration and handling for customers
Ensures an maintains positive working relationships with group leaders, benefit administrators and account executives
Selects, develops, appraises and recommends compensation for associates
Manages departmental budgets
A minimum of three (3) years of managerial experience. In lieu of a degree, five (5) to seven (7) years of management experience is required
Must be able to develop and maintain a comprehensive, detailed knowledge of all Company Products
Must have a thorough understanding of benefits and claims processing functions
Must have the ability to manage the area of responsibility and possess managerial skills necessary for organizing, planning, controlling, budgeting, developing and motivating employees in the accomplishment of assigned tasks

Mgr., Operations Resume Examples & Samples

Develop, coach and implement the ongoing systems by which NBTY operates, including Daily Direction Setting (DDS) in our DCs which include the daily meetings and KPI tracking, and other key DMS systems in a way that helps our sites deliver their target KPI’s
Support, deploy and execute a site-wide operations strategy based on daily management systems (DMS) and a continuous improvement methodology
Drive operational changes in the site to meet the necessary business outcomes working in partnership with the site leadership team
Develop and execute operational strategies that fulfill sustainable improvement of key performance metrics
Establish and continuously improve standard operational processes to be observed across DC Operations
Challenge the organization and drive change through influence
Work in partnership with site leaders to develop the HPO organization via implementation and realization at the sites
Support the development and assures execution of productivity and cost improvement plans
Support the development and implementation of standard work and daily management system (DMS)
Foster a mindset of daily continuous improvement across the network
Influence and act as a coach, learning partner, and trainer for the Site Operations Managers
Track and update DC Operations plans and ensure the successful execution of these plans
Conduct root cause analysis and define/execute corrective actions where gaps are foreseen to correct the situation proactively and effectively
Support site and network action plans to deliver division OGSM
5+ years of experience of Logistics / Warehousing Operations Management
Combined Operations/Distribution/Op-Ex / Industrial Engineering background a plus
Hands on, deep experience using modern Continuous Improvement methods (LEAN, TPM, Operations, 6 Sigma, TQM). Broad knowledge of these methodologies
Demonstrated experience and passion for working with people to help them run their Operations at ever improving levels of performance
Strong interpersonal skills to coach and lead teams to fully deliver chartered objectives and projects
Strong analytical ability using MS Excel and/or Access (SQL)
High level of organizational skills, good written and oral communication skills
Ability to work independently and meet deadlines, and to coach others on doing the same
Influencing skills and ability to work effectively on a team
Passion to learn and teach and for building capabilities in others
Project management: Ability to create project timeline and to make such a timeline gets delivered on time
Effectively communicates and collaborates with senior management, outside consultants, suppliers and subordinates
Demonstrated ability to constructively participate in tactical and strategic technical planning discussions for capital programs and other major projects undertaken
Should be an assertive self-starter, who can also consistently display the interpersonal skills of both a strong leader and an effective team player
Sound judgment and high ethical standards, coupled with proven negotiating skills, which reflect a solid combination of business acumen, common sense, insight and agile intellect
Demonstrated ability to communicate effectively (read, write and speak) in English is required
Exhibit positive attitude regarding work and responsibilities
Ability to work collaboratively within teams
Ability to maintain effectiveness during major changes in work tasks or the work environment; adjusting effectively to within new work structures, processes, requirements or cultures
Continuously look for ways to do things faster and better, while maintaining high quality standards
Is creative and intellectually curious; tries different and novel ways to solve obstacles

Mgr, Operations Resume Examples & Samples

Oversees budget responsibilities of Operational work units for client and internal personnel
Serves as primary point of contact for all matters related to Operational Units. Responsible for achievement of Service Level Agreements and other contractual requirements under assigned areas of supervision
Develops budget inputs for areas of responsibility
Attends/facilitates meetings as appropriate for day-to-day activities/responsibilities of Operational Units
Establishes annual performance goals with assigned department managers, in conjunction with the Director, Account Management so that department goals support overall account level objectives
Responsible for the achievement and maintenance of excellent working relationship with client and all levels of internal personnel
3 years supervision/management experience in Claims Processing or Provider Services environment and/or any high volume transaction processing/call center type management responsibility
5 years progressive experience supporting a Medicaid or large claims processing environment with multi-functional work units and tasks
6 – 8 years working in a claims processing system

Mgr, Operations Engineering Resume Examples & Samples

6 + years of relevant operations experience in a manufacturing setting
Experience with lean implementation and information technology systems
Strong leadership, problem solving, and project management skills
Excellent verbal and written communication and interpersonal skills
Thorough knowledge and skills in Microsoft Excel
Strong team and individual developmental skills (Coaching for Success)
Ability to think strategically and determine long-term impact of decisions
Ability to manage multiple priorities with minimal supervision
Ability to develop innovative solutions to achieve goals of improved efficiency and low assembly costs
U.S. Citizenship
Ability to obtain a Secret Security Clearance
Ability to lead in a team-based manufacturing environment
Implement lean manufacturing principles

Senior Mgr Operations Resume Examples & Samples

Responsible for the day-to-day management of Operations, including teams and team members, and for the delivery of overall operational metrics and performance in support of our business and customers. 17%
Continuous improvement through identification/implementation of operational best practice through interaction with the wider team. Improvement to include: business process, quality, staffing, standard operating procedures, policies, goals, and standardized training. 17%
Ensure delivery of KPIs and Service Level Attributes/Commitments for Operations including day-to-day service. 17%
Selecting, effectively managing, and mentoring/coaching Operations Managers to ensure day-to-day operations are being carried out in accordance with generally accepted principles, policies, production, and quality objectives. 16%
Ensure delivery of Client KPI’s and commitments including day-to-day service levels, customer experience, quality, and compliance measures. 17%
Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day-to-day ops liaison within key work streams. 16%
Perform other duties as assigned by the Sr. Director of Business Operations and Finance
Develop, implement and maintain procedure controls and objective measurements/metrics to facilitate accurate performance assessments and reporting (SLA and other)
Responsible for the development of the operational talent pool by optimizing the skills of the existing team; work in partnership with recruitment resources to attract the best talent; and in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognized
Prepare and administer performance feedback and formal reviews in a timely manner
Setting and reviewing standards for quality, Operations, and productivity
Managing client engagement
Business Continuity
Excellent leadership, people management, and communication skills (must be able to communicate clearly and succinctly, both verbally and written)
Ability to build and maintain strong client relationships
Excellent collaboration and relationship building skills
Ability to translate business strategy into day-to-day delivery
Ability to manage and influence key stakeholders
Ability to manage multiple tasks and priorities, analyze complex problems and suggest appropriate solutions
Ability to deal with ambiguity and make sound decisions
Experience managing multiple teams
Ability to develop, plan, and implement goals
Ability to demonstrate achievement of results (i.e. process improvements, cost savings, service enablement, etc.)

Mgr Operations Completions Resume Examples & Samples

Facilitate all completions-related operational activities for Suncor’s in situ properties including steam assisted gravity drainage (SAGD horizontal wells), observation, disposal, and test wells (this also includes all regulatory related operations including testing, suspension, and abandonment of wells)
Schedule equipment and personnel, including project needs, on all operational aspects of the project
Select service rigs and major services for completions work
Lead and mentor a diverse team to aid in the advancement of their technical, operational and communicative abilities
Set goals for completions operations and steward them to effectively facilitate all aspects of safety, quality, cost and scheduling within each project
Provide work direction, approvals, mentorship and guidance to build the overall development of your team
Design and foster the implementation of safety systems
Spearhead “big picture” process improvement and corporate initiatives
15 or more years of completions-related operations experience that includes horizontal and vertical well operations
Five or more years of supervisor experience that includes direct well site supervision or superintendent supervision of several well site operations
Engineering degree or engineering technology diploma is preferred
Broad understanding of all areas of petroleum operations
You demonstrate a true commitment to safety and operational excellence
You continually seek greater knowledge about the systems, processes and hazards in the workplace, in order to understand not just what you do but why you do it

Mgr, Operations, Custody Resume Examples & Samples

Staff Management - The Manager is responsible for hiring, training, and motivating of staff. The Manager will provide ongoing support, coaching, feedback and developmental opportunities to address staff needs in order to engage them and help them be more effective and successful. The Manager will conduct staff meetings, team meetings, and one on one meetings in addition to goal setting and evaluating and conducting employee evaluations
Acts as a resource to the department and be able to apply complex knowledge of the overall certificate deposit process for inquiries received from internal and external customers and transfer agents
Participation in various legal and/or audit assignments as required
Three to five years management experience within Financial Services preferred
Ability to manage and lead staff

Mgr, Operations Resume Examples & Samples

Demonstrates values of honesty, integrity, respect for others, teamwork and collaboration, accountability and performance
Excellent leadership skills, with particular focus on coaching, mentoring and performance management
Must have a high level of safety awareness and a demonstrated safe work history
Strong understanding of operational best practices that drives equipment reliability through predictive analytics and performance testing techniques to identify future equipment availability and maintenance needs to reduce downtime and market opportunities
Strong written and verbal communications skills, excellent interpersonal communication skills and strong computer skills
Ability to apply leadership skills to leverage directs and their technical skills and ability discern information and
Knowledge of OSHA standards and company policies and safety standards preferred
Ability to coach, counsel, and handle conflict, and to remain calm and collected in high stress times. Must be highly organized, and be able to create detailed reports
Ability to perform the physical activities of the job (includes but is not limited to climbing, color vision, depth perception, hearing, seeing, sitting, standing, talking, walking, outside work, etc.)
Ability to easily handle multiple priorities; visualize, analyze and make decisions with limited data; process information in an orderly, accurate and timely manner; and operate within short time frames
Ability to handle multiple priorities in a highly demanding team atmosphere. Ability to simultaneously keep multiple tasks in controlled motion

Senior Mgr, Operations Resume Examples & Samples

Assist site leader in attaining operational objectives by supplying relevant analysis of operating performance data as well as developing recommendations and action plans to address issues
Coordinate staff schedules in accordance with staffing objectives to ensure achievement of operational objectives
Improve the delivery of quality service through effective process improvement strategies to ensure customer satisfaction, one-call resolution and retention of customer base
Participate in the design and implementation of policies and procedures across multiple functions within call center operations
Coordinate quality monitoring activity in the call center through liaison with internal and external support resources
Develop and maintain operational and performance metrics and reports. Recommend action plan to resolve issues
Direct the efforts of local technology support resources in support of hardware/software maintenance and ensure change management activities minimize conflict with peak customer activity periods
Maintain documented facilities readiness plan; design and implement remediation actions to ensure compliance with corporate requirements
Manage all top-priority customer issues through to resolution and identify improvement opportunities
Develop and manage call center communications by employing multiple vehicles to ensure employee understanding and compliance
Ability to read, write, speak and understand English
Financial planning/analytical assessment skills
Solid understanding of workforce staffing/analytics
Proven track record of developing staff and maintaining a high level of employee relations
Mature judgment and individual initiative; ability to make sound decisions under pressure
Experience in operational components of running a call center, including infrastructure technologies, processes, procedures, training and call handling tools
Proficiency with PCs and Microsoft Office Suite
Ability to perform analysis using complex databases
Demonstrated ability to lead activities for both call center floor personnel and staff support operation
Bachelor’s degree or experience commensurate required
4 plus years of director experience working in a high volume call center required and within telecommunication preferred
Progressively responsible roles with proven ability to manage diverse teams
Develop and maintain operational and performance metrics and reports required
Finance, budgeting, leading the training process and workforce management department experience required
Skills/Abilities and Knowledge
Extensive knowledge of the telecommunications industry
Ability to develop and execute improvement initiatives and lead reports through change

Mgr Operations Resume Examples & Samples

Manages the Operations Supervisor(s)
Manages a call center environment, making sure to meet customer expectations and service level agreements
Establishes policies, procedures, reporting and tracking mechanisms that result in an efficient operation
Develops project requirements and implementation schedules in conjunction with operations team members
Maintains Service Level Agreements with Clients for all transactions
Develops, implements and maintains procedures controls and objective metrics to facilitate accurate measurements of performance and service level reporting
Manage, coach, train and mentor, providing guidance and assistance to staff in order to meet business goals and objectives
Interviews applicants and selects new hires
Participates in and makes recommendations for employee recognition programs
Ensures appropriate disciplinary action is taken in accordance with company policies
Works collaboratively with peers to manage resources and enhance work processes to meet overall Service Level objectives to internal and external client groups
Ensures compliance with corporate policies and procedures including safety and ergonomic training within the internal department
Prepares and administers performance feedback and focal reviews on time
Performs other duties as assigned by business leadership

Mgr, Operations, Account Transfers Resume Examples & Samples

Project Experience – Will assist Analysts is handling department projects including creation of new workflows, developing test scripts, performing QA, defect management and User Acceptance Testing as well as oversight of all project deliverables
Service Management- The Manager is responsible for handling escalated advisor and/or client issues. The Manager will work closely with the front line staff, Service Center, Financial Advisors, and third parties to review and resolve issues
Responsible for daily quality control, managing error rates, exception review processing and daily reporting
Bachelor's degree required, Master’s degree preferred
Thorough and detail-oriented with strong investigative skills

Mgr, Operations Resume Examples & Samples

Lead a specific value stream in the production of quality Medical Products in accordance with work instructions and company policy to ensure a quality product delivered on time
Implement and maintain safety standards as required by law and company policy
Coach and provide technical expertise to resolve processing issues and create corrective actions with appropriate follow through plans
Create a high morale workplace with the highest ethical standards
Manage employee performance through effective coaching and evaluation, skill and behavioral training, development, and goal setting. Responsibilities include hiring authority and ability to initiate discipline
O Participate on the management team and perform other duties as required
Minimum 4 years experience in Manufacturing Operations with demonstrated mechanical or electrical design skills
Minimum 4 years supervisory experience
Experience with computer based Manufacturing Information System
Experience with Inventory Management/Control system
Must have good working knowledge of MRP II planning and execution concepts
Must have knowledge of Total Quality Control and Just In Time manufacturing principles

Mgr Operations Senior Resume Examples & Samples

Accountable for overall safe operations and maintenance of the gathering operations
Provides leadership to formal leaders and individual contributors
Holds team accountable for performing all work in accordance with Williams management system (WIMS) operating requirements
Demonstrates Williams’ leadership standards, in word and action: Manage workforce planning and career development activities for operations employees. Delivers informal feedback regularly and formal reviews as required by company policy. Assists employees with career development by providing input and guidance
Develops O&M expense plan and forecasts, and conduct regular operating cost analysis to aid in the understanding and management of operating cost
Works closely with the existing leadership teams to plan and implement both short and long range operational goals
Ensures that a collaborative environment exists where information is readily shared within and outside of the local operating group. Serves as a contact point for business development, commercial development and operations as needs arise. Develops and maintains relationships with current and potential customers. Develops and maintains strong relationships throughout the community and with key constituents
At least 5 years Oil & Gas, or petrochemical operations, or engineering leadership experience
Have the ability to function effectively in team environments and build effective teams
Demonstrated effective leadership and communication skills
Ability to effectively interact with customers, other industry operators, landowners, contractors and community organizations
Proficient in Microsoft suite of tools including, Excel, Word, Outlook, PowerPoint, etc
Must have excellent time management skills for self and members of his team; be well organized and have the ability to multi-task and prioritize varying daily task loads for safe, efficient and reliable operation of facilities
Ability to make decisions quickly drawing on past experiences, wisdom and sound judgment

Mgr Operations, Deposit Ops Resume Examples & Samples

Supervise, support and coach associates to ensure quality standards and service level agreements are met
Create and monitor performance objectives for team members while scoring performance and providing appraisals
Ensure consistent delivery of the Unparalleled Customer Experience
Drive performance of direct reports by setting clear expectations and providing feedback
Actively develop others and lead by example
Create and maintain accurate process documentation, policies, and procedures
Ensure that associates are trained on regulatory requirements associated with deposits
Meet or exceed established SLA's, track errors and resolutions, and enforce accountability
Identify and implement enhancements to existing processes
Identify opportunities for data needs and educate business partners on data and business requirements
Advanced understanding of deposit documentation
Understanding of deposit regulatory compliance
General knowledge of Microsoft Office Products
Demonstrates professional communication skills
Demonstrates ability to problem solve
Demonstrates ability to multi-task and prioritize conflicting demands
Experience with Hogan CIS/DDA/RPM
Experience with documenting formal business requirements
Professional management experience

Mgr Operations Resume Examples & Samples

BA/BS in business or technical discipline
Minimum of ten (10) years in a leadership position managing multiple departments in a manufacturing environment
Advanced familiarity with the various technical aspects of packaging operations
Advanced knowledge of packaging practices and procedures
Must be familiar with the various technical aspects of packaging operations and its’ associated equipment
Must possess a thorough knowledge of production scheduling
Must possess a thorough knowledge of packaging quality; ability to analyze business reports and recognize trends that adversely impacts quality
Strong understanding of Asset CARE (Capability, Availability, Reliability and Enhancement) concepts for installed equipment including maintenance routines and practices
Deep understanding of the practices associated with the development and administration of Union contracts
Excellent communication/interpersonal skills and managerial ability to directly manage personnel, while providing for their technical training and personal development
Demonstrated understanding of the concepts of manufacturing such as World Class Manufacturing and be able to establish and implement plans for changing workplace strategies adopted by the company in pursuit of its’ business needs
Demonstrated working knowledge of OSHA regulations, employee relations practices/policies, TTB regulations, plant safety regulations, FDA guidelines for food plants, and environmental regulations regarding manufacturing brewery operations
Ability to apply high level root-cause and problem solving skills at all levels
Ability to set priorities and provide appropriate structure to solve problems/issues

Mgr Operations Senior Resume Examples & Samples

Establishes policy and procedure to assure compliance to best practices, claims management services standards, state regulations and client service requirements
Assists with the coordination of sales and client service efforts
Leadership/management/motivational skills

Mgr, Operations Resume Examples & Samples

Manages processes and projects that are aligned directly to operational goals and budgets
Works closely with the appropriate parties to implement high level quality and performance management initiatives
Establishes objectives, schedules, and cost data of business function being managed
Directs, develops and implements appropriate changes in area(s) policy and procedures under the guidance of the Sr Manager and/or Director
Acts in a Liaison Capacity with other areas and business units to implement and communicate business strategy as it relates to Operations
Manages or oversees new implementations for the business like expansions or integrations
Acts as a subject matter expert for the lines of business assigned
Required 5+ years of experience in a related field based on operational area
Required 2+ years experience in leading/supervising others
Preferred Other Previous experience in a healthcare environment
Required Other Strong experience in the areas of customer service and Call Center management at the leadership level, and a deep understanding of interrelationships between Call Center, Health Services, Provider Relations, Sales, Vendors, and Claims and their impact on the success of the health plan as a whole
Preferred 6 months of experience in Project management
Intermediate Other Strong knowledge of call center planning and the ability to create and implement a capacity plan that meets goals
Intermediate Other Solid understanding of managed care and its place in the health care industry
Intermediate Ability to drive multiple projects
Intermediate Demonstrated project management skills

Senior Mgr Operations Resume Examples & Samples

Cascade strategic objectives from Segment and Business Unit leadership. Set and clarify requirements and expectations for direct and matrixed reports based on the strategic direction and needs of the business
Plan, direct and monitor production activities with the objective of maximizing the use of organizational resources to meet or exceed established targets for Continuous Improvement (LEAN), Safety, Quality, Delivery, Cost, Employee Engagement and Talent Development
Drive the creation and deployment of Continuous Improvement initiatives which enable functional areas and the sites to meet or exceed its Operating plan. Take proactive steps to ensure best practices are shared. Drive standard work for safety, quality, inventory, scrap rate/yield, TPM, 5S+1
Develop action plans and make operational decisions on policies, tactics and resources critical to the Value Streams operational success thus ensuring successful delivery against targets and strategy
Partner with support staff and matrixed reports to ensure the support and resources provided align with the needs of the operation. Responsible for P&L, conversion and material productivity
Measure performance (results and behaviors) while providing timely performance feedback and coaching. Mentor, coach and engage team. Resolve issues with people or functions to achieve targeted performance targets/metrics. Retain your key talent. Hold others accountable based on their personal performance results/behaviors as well as team results/behaviors versus expectations/targets
Demonstrate and proactively drive all people management responsibilities including hiring, training, coaching, performance management compensation planning and employee relations for direct and matrixed reports. Proactively address potentially difficult or complex employee relations issues while pulling in the necessary stakeholders (i.e. HR, Legal, etc.)
Drive strategic workforce planning and successful talent development strategies aligned to business needs, talent assessment and strategic succession planning outcomes/requirements, and seasonality
Drive employee engagement at the site through an appropriate daily, weekly, bi-weekly, monthly and quarterly communication strategy with a strong focus on recognition
Bachelor degree in Engineering, Manufacturing, Supply Chain or Business required
Minimum 10 years’ experience working with a manufacturing organization with proven success in simplifying processes and increasing production. General project leadership experience
Minimum 7 years’ of management experience required
General knowledge of financial terms and concepts
Lean and/or Six Sigma experience a plus
Strong business acumen, excellent time management skills to manage multiple projects and demands, and have the ability to manage a diverse group of employees
U.S. Citizen and/or Permanent Resident (ITAR Clearance)

Mgr-operations Resume Examples & Samples

3 to 5+ years of Operations and Customer Service Management experience is required
Must have experience interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Experience managing and leading inside sales and customer service teams is required
Strong leadership skills are necessary with ability to motivate team members is required
Required to have experience managing multimillion dollar operations
Must have excellent communication skills and interest in dealing with customers
Industrial Distribution experience is a plus
Warehousing and Inventory Management experience is a plus
P&L management experience is a plus; Sales experience is a plus
401(k) Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path

Mgr, Operations Resume Examples & Samples

Oversee the development and implementation of standardized processes as they relate to management of assets, inventory, contracts, and billing. Accountable for understanding interdependencies of systems and processes for multiple businesses or functions
Facilitates testing activities within the team, across systems, across organizations and regions
Act as the leader of the team that is the liaison between Global Service/GSP organization and the JDEdwards business and systems teams for processes and systems. Customers also include commercial operations,
Provide leadership/guidance for innovative solutions to a wide range of complex/difficult situations or problems. Make decisions that have cross-functional and financial impact
Communicate status, solutions and concerns within the team and globally. Lead the team to establish, maintain and develop relationships globally
Ensures employee conformance to established policies and practices by providing timely training

Assoc Mgr, Operations Team Resume Examples & Samples

Implement and support operational decisions as determined and instructed by senior management. May contribute and assist in global initiatives e.g. Change Management; Subject Matter Expert (SME) Committees; SOP Review Committees; Retention, Engagement, training, processes etc
Assist in the implementation for measuring and improving employee engagement local and/or global actions. Maintain open and regular communication with direct reports to ensure a supportive working environment
Supervise Regulatory Reporting staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work; performance appraisal and professional development guidance; rewarding and disciplining employees; addressing employee relations issues; resolving problems and absence management. Approve actions on human resources matters
Support the management of project resource assignments staff hiring and staff terminations in collaborations with operations specialist managers. Assists with staff training; professional and career development
Work closely with operations managers to address problem areas, work scheduling for current and projected projects, and projected peak workloads. Monitor, assess and report utilization of staff. Identify and implement solutions to address poor utilization
Ensure direct reports are cross trained on Lifecycle Safety service offering; monitor and develop training plans; identify training and development needs of staff in collaboration with Lifecycle Safety Infrastructure group and PV Solutions (PVS)
Lead and encourage direct reports in continuous improvement of department work processes, procedures and infrastructure. Instruct and lead direct reports in efficient management of project budgets through effective timesheet reporting. Work closely with operations specialist managers
Monitor and ensure that project processes and department deliverables meet expected quality, financial and productivity targets. Assist with meeting department utilization and realization targets
Ensure timely movement of project work through the process steps, in accordance with governing SOPs, ICH/FDA regulations and guidelines, working instructions and client expectations
Ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practices (GCPs), FDA and ICH guidelines and regulations, Working Instructions and project instructions
Sound knowledge of Lifecycle Safety service lines; willingness to increase knowledge across Lifecycle Safety service lines and develop new skills
Staff management skills, effective leadership, motivational and influencing skills
Ability to work on multiple projects and manage competing priorities
Ability to mentor and coach
Strong presentation, report writing skills and customer focus skills
Ability to achieve results through communication and facilitation in a matrix service delivery environment with shared accountabilities
Sound judgment, decision-making and problem solving skills
Ability to establish and maintain effective working relationships with coworkers, managers and clients

Mgr-operations F&B Resume Examples & Samples

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Performs hourly job function if necessary
Extends professionalism and courtesy to team members at all times

Mgr Operations Resume Examples & Samples

BS or BA degree, preferably in Brewing Technology, Biology, Microbiology, Food Science or Engineering
Minimum of ten (10) years in a leadership position in a manufacturing environment
Advanced knowledge of brewing practices and procedures
Advanced knowledge of Brewing Hygiene
Must be familiary with Macro Extract Loss (MEL) calculation
Must be familiar with the various technical aspects of brewing operations and its’ associated equipment
Knowledge of utilities systems and associated affect on brewing process
Thorough knowledge of production scheduling
Thorough knowledge of brewing quality with the ability to analyze business reports and recognize trends to enable corrective action
Strong understanding of asset care (Capability, Availability, Reliability and Enhancement) concepts for installed equipment including maintenance routines and practices
Ability to apply high level root-cause and problem solving skills (DMAIC)
Understanding of the people processes, policies, and guiding principles

Dept Mgr, Operations Resume Examples & Samples

Recruitment, hiring and retention of high-performing, qualified employees. Responsible for employee appraisals and disciplinary actions
Motivate and develop employees through coaching, training, and assignment of challenging work assignments
Manage the department in a manner that ensures that operations are performed in an efficient manner, while consistently adhering to applicable service level agreements, regulatory requirements, internal procedures and budgetary expectations
Maintain and continuously expand knowledge of policies, procedures, regulations and industry best practices through ongoing education and training
Understand and abide by Key’s values, mission statement and overall policies and hold direct reports accountable for the same
Produce, maintain and review management reports ensuring that they contain accurate, useful information. Utilize the reports to identify opportunities for improvement and implement changes as necessary
Proactively track and communicate daily, weekly and monthly goals at the individual and team level, identify and address performance issues, and assist with resolving client escalations as needed
Support initiatives within the department to ensure best use of existing systems and identification and implementation on new technologies
Manage Key resources in an efficient and effective manner, within budget
Maintain proper metrics for evaluation of the success of activities in the department and to ensure appropriate staffing levels are maintained
Other duties and assignments as required by management
Bachelor’s Degree or equivalent experience required
Minimum 10+ years experience in Financial Services experience with Indirect Auto Default Management knowledge strongly preferred
Minimum 10+ years experience in a management position
Proven track record of delivering on continuous improvement initiatives
Thorough knowledge of relevant Federal and State regulations
Demonstrated commitment to delivery of superior customer service
Demonstrated skill in: Analysis, delegation, financial acumen, management, problem resolution and project management
Must have excellent communication skills, written and verbal
Excellent knowledge of PC based computer systems
Self-motivated, with sense of urgency and the ability to adapt to interruptions and meet deadlines
Detail oriented with the ability to identify, research and resolve complex operational problems
Willingness to learn and perform a variety of jobs, and to share that knowledge with others
Able to work effectively in a team environment
Able to work flexible hours and overtime as needed
Willingness to travel as required

Mgr Operations & Maintenance Resume Examples & Samples

Accomplishes work through others. Manages a combination of multiple operations and maintenance functions such as commissioning, control room operations, crane operations and vehicle maintenance, plant maintenance, IC&E, and water treatment with an operational focus
Manages employees performing related duties including full human resources, cost and budgetary accountabilities
Decisions typically related to resources, project approach, and tactical operations
Results have significant impact on costs and the achievement of function objectives or project-based goals. Assists in the development and administration of plant operating budgets
Makes decisions for large-scale projects, a closely related set of projects and initiatives involving own and possibly related functional areas
Receives assignments in the form of objectives and determines tactical approach, resources, schedules and goals. Prepares and communicates work schedules for staff, balances workload and monitors quality of results
Works within general guidelines; applies advanced technical knowledge to solve moderately complex problems for a function
Manages multiple functions within operations and maintenance. Regularly manages large-scale projects/activities or a very closely related set of projects/activities
Responsible for performance reviews, promotional decisions, and pay actions for support and professional levels. Oversees the training and development of staff, including contractors
Serves as one of the primary decision makers in the recruiting and selection process

Mgr Operations Resume Examples & Samples

Bachelor degree required or formal brewing / cidery education
5+ years of related operations work experience
Minimum of 5 years supervisory experience managing a multi-functional team
Must exhibit solid organization skills
Comprehensive understanding of manufacturing processes
Self-motivated with a bias for action. Results orientation and true passion for beer. Ability to manage and prioritize multiple tasks that are all deemed important (successful time management)
Good interpersonal and communication skills with proven ability to lead and direct the work of direct reports, manage relationships with internal and external partners and outside vendors
Strong understanding of HR policies and procedures and have the ability to effectively implement them
Good knowledge of federal, state and local regulatory agency requirements as they pertain to industry standards
General working knowledge of purchasing contract policies and procedures
General working knowledge of MillerCoors systems, including SAP, MES personal computers and internet applications
Strong level of statistical, analytical and mathematical aptitude to analyze operational production/cost data
Basic understanding of the operation of the total supply chain from supplier to retail
Strong understanding of operational budget development and management
Strong negotiation and conflict resolution skills necessary to reach successful outcomes with team members, on-loan personnel, equipment vendors, contractors, distributors and sales/marketing personnel
Highly developed organizational skills. Proven ability to manage multiple tasks and complex problems in a fast paced work environment involving a variety of areas of the business. Must be able to complete multiple tasks in a timely manner

Mgr-operations Resume Examples & Samples

Ensures assigned departments meet production and quality goals on a daily basis
Identifies documents and drives departmental metrics for Productivity, Safety, Quality, Waste and any other metrics required by the company
Ensures staffing is appropriate to meet workload requirements and productivity standards
Manages performance by setting goals and consistently holding employees accountable for meeting performance standards
Conducts on-time performance reviews of direct reports
Ensures direct reports have professional development plans and that those plans are executed in the timeframes specified
Ensures training is conducted by the appropriate individuals or departments in Safety, GMPs, Quality systems rules and procedures
Ensures compliance to all company policies and procedures
Functions well in a fast-paced environment and manages competing priorities
Understands the functions and capabilities of various departments and uses those resources effectively
Navigates well through other departments
Leads efforts and sets an example to analyze root causes and solves problems effectively and in a timely manner
Uses data to improve productivity
Leads, motivates, and inspires individual workers and teams
Manages conflict effectively
Leads change
Owns issues and problems, seeing them through to resolution
Identifies with and supports company leadership and company decisions
Ensures that employees are cross-trained and given opportunities to continually learn new things
Ensures that employees are being recognized appropriately for good performance
Ensures that potential safety problems are resolved and that safety audits are responded to appropriately and in a timely fashion
Ensures that both internal and external corrective actions are appropriately addressed
Communicates effectively with Managers and Supervisors
Must have high school diploma or general education degree (G.E.D.)
Bachelor’s degree from an accredited four-year college or university or equivalent in related field is preferred
Must have a minimum of 7-10 years’ manufacturing experience; printing experience strongly preferred
Must have a minimum of 7-10 years’ supervisory experience
Must have advanced computer skills: must be completely proficient in the use of basic computer software and willing and able to learn additional software
Must have effective interpersonal communication skills
Must have the ability to foster teamwork and motivate individual performers
Must be able to relate effectively with others at all levels, within the organization and outside the organization
Must have knowledge of or be able to quickly learn safety rules and procedures, operating, maintenance and technical policies and procedures
Must have good mechanical aptitude
Must have math and measurement skills to understand, track, analyze and report on operating metrics
Must be reliable and dependable
Must be able to perform all essential functions of this job with or without reasonable accommodation

Mgr Operations Accounting Resume Examples & Samples

Supports the Manager Operations Accounting II in inventory accuracy functions within the distribution network
Responsible for preparation and analysis of management reporting, weekly and monthly
Reconciles, researches and resolves inventory accuracy issues between the WMS and SAP. Monitors and resolves discrepancies with in-transit inventory. Provide root cause analysis as needed
Accountable for the timely and accurate reporting of financial results to meet internal and external requirements, in accordance with HBI Global Business Practice standards, governmental and regulatory standards
Prepares analytics for management of various distribution centers, reviews monthly results and metrics with management, and miscellaneous ad-hoc projects as required. Develops and delivers working requirements on efficient work flows for distribution staff
Supervisory responsibilities include providing feedback on 3PL staff. Is involved with 3PL recruitment, retention, and development of staff to support operations network wide. Meet with the onsite 3PL team to review weekly/monthly/yearly KPI’s for DC performance and risk exposure as it relates to Inventory
Establishes, maintains, and monitors control systems to safeguard company’s assets and assure compliance with corporate policies and procedures. Acts as the primary liaison with and responds to internal and external audit inquiries on a continuous basis
BS Accounting or Business
Years of experience - 3 to 5 years
Type of experience - Supply Chain Accounting experienced
Required travel - Minimal

Mgr, Operations Engineering Resume Examples & Samples

A minimum of 10 years’ experience in at least one of the following areas
Manufacturing Support Function
Electronic Packaging Manufacturing Experience
Shop Floor Management
Experience in manufacturing line balancing
Knowledge of FOD and mitigation measures
Lean manufacturing application
Knowledge of manufacturing practices and instructions
Knowledge of Quality practices and instructions
Knowledge of existing RVS execution systems (PRISM, SAP)
Ability to develop solutions to problems of complex scope
Understanding of sequencing for fabrication, assembly, installation, testing and other manufacturing operations relation to specific portion of the product
Excellent interpersonal and teaming skills

Senior Mgr Operations Business Resume Examples & Samples

Drive large cross-functional projects focusing on bringing value to Home Depot through store operations process improvement
Liaison with internal and external clients, operations staff, senior management/officers and others affiliated with project team
Create and maintain multiple project work plans
Manage issues and roadblocks faced during life of project and ensure issues are resolved
Partner cross-functionally with Operations process teams and all other SSC functional areas in driving change within Home Depot
Use high-level strategic thinking to see the big picture, solve multi-faceted problems, understand the fundamental parts of the problems throughout the organizaiton at all levels
Identify new, effective processes that are likely to add value to the stores bottom line
Determine goals, direction and action steps necessary to maximize short-term and long-term success of projects in departments
Ability to select, retain and motivate high caliber cross-functional staff including direct reports and full-time resources committed to project from other functional areas
Identify and correct key operational areas of improvement within Home Depot's core business
Strong understanding of Operations and/or field knowledge
Proven track record in managing projects
Ability to influence others cross-functionally
Strong quantitative, analytic and business accumen skills
Strong critical thinking and decision making ability
Broad, strategic, original thinking to resolve complex problems

Mgr Operations Resume Examples & Samples

Direct supervision of 17 full-time employees, including
Indirect supervision of N/A full-time employees
Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) plus four years of relevant experience
Experience: Ten years experience in hazardous waste operations (in addition to education requirement)

Mgr, Operations Engineering Resume Examples & Samples

Leadership – Implementation of a strong leadership philosophy that results in exceptional customer satisfaction as well as talent development and retention for Raytheon personnel
Customer Interface – Liaison for daily customer interaction across a multi-contractor organization operating under rigorous requirements. Routine presentations to senior customer management and frequent tours of factory operations
Inter-organization Coordination – Fosters collaboration and teamwork across multiple functions, contractors, government agencies, and customer sites to achieve program goals. The ability to establish teaming relationships is key to success
New Business Pursuit – Leverage manufacturing and engineering experience, past performance, customer relationships, and communication skills to support additional scope of work. Author and review Basis of Estimate documentation for compliance to Federal Acquisition Regulations
Planning – Long term program and production forecasting to identify resource constraints with sufficient time to implement mitigation activities. Deliver mitigation strategies to senior customer management
Continuous Improvement – Lead the organization to adopt a philosophy of continuous improvement across all areas. Establish specific goals leveraging Six Sigma and Lean Manufacturing principles. Mentor team leads, drive results, and recognize accomplishments
Root Cause and Corrective Action – Champion a culture of comprehensive Root Cause analysis and meaningful Corrective Actions. Emphasis must be placed on tools, formats, and technical approaches that will exceed customer expectations and deliver strong solutions
Hiring Manager – Author/Reviewer for new requisitions, interface to HR and Talent Acquisition, and lead interviewer. Primary for hiring, performance development, and other personnel actions
Technical – Leverage extensive Manufacturing, Test, or Engineering background to review and approve technical solutions to program issues
A minimum of 10 years of leadership experience in manufacturing, repair, or depot operations
Candidate must have exceptional communication skills, written and oral, and be proficient in MS Office (Word, Excel, and PowerPoint)
Strong presentation skills that are readily tailored to audiences at any level; from production personnel to senior customer/government management
Leadership experience in a manufacturing environment
Formal leadership training
Experience managing DoD program execution
Earned Value Management Systems (EVMS) Certification
Basis of Estimate Developer training
Facility stand-up and qualification experience

Mgr Operations Resume Examples & Samples

Ensures accountability for actual performance of Drivers and Service Techs compared to planned performance
Ensures accountability for performance of service quality and productivity metrics
Act as the subject matter expert on Driver and Service Tech methods, Technical Operations (Safety) and handheld technology
Manages route productivity, audits routes, on vehicle supervision and audits service and installation work
Reviews and manages vehicle, Employee and DOT compliance to prevent out of compliance issues
Manages month end inventory processes and reporting
Collaborates with Service Center Management to ensure safety meetings are complete and on call schedules are in place and communicated
Ensures that employees comply with Company safety policies and procedures and follow applicable laws and regulations; taking action when unsafe behavior or safety concerns arise

Mgr, Operations Resume Examples & Samples

Develop and maintain prep day automation required to support complex changes to the Personal Creations' site on daily basis
Create and maintain a suite of reports mainly used by Planning & OPS. This includes WMS and Just Enough reports, Item Master, Inventory Master, Product Master, PO Master, seasonal tracker, various alerts, exception reports, slotting, cycle count, and inventory mgmt
Lead and manage analyst(s) to prioritize projects and to ensure we have data consistency across the organization
Design the KPIs and metrics required to measure inventory, planner performance, slotting and whse utilization, inventory mgmt., utilization, OEE, and etc...
Work with IT and Supply Chain systems on design & development, testing and implementation of new systems, solutions and software. (OPS, analytics, & Corp.)
Lead the inventory management and cycle count program in compliance with SOX requirements and FTD regulations
Strategically design facility warehouse slotting process to reduce costs
Strategically drive the Inventory mgmt. program for BU w/ FTD
Initiate and work on ad-hoc projects and opportunities to enhance optimization and probability of Personal Creations business
Manage team of analyst, programmers and inventory professionals
Manage and participate in cross functional teams focused on driving BU initiatives and cost savings
Manage and lead cross function project teams as related to SCO and analytics
Lead cross functional and cross BU analytics support
Bachelor's Degree in Engineering, Operations, Supply Chain, Computer Science or Business Economics. Master's degree preferred
8 to 10 years of experience working within the areas of Supply Chain, Operations and/or Analytics
Proven record in leading and managing a team of strong performers
Strong knowledge of SQL and advanced knowledge with Microsoft Excel required
Experience with software development and writing script for automation and process improvement. (Python, VB Script and Java)
Experience with SAS, R or other statistical software a plus
Very strong quantitative analytical skills, business acumen and insight; with the ability to understand and synthesize data from various sources, work around data limitations, and form impactful judgments and insights
The ability to summarize data logically and communicate information and recommendations clearly
Experience with WMS, ERP systems and Demand Planning/Forecasting software

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