AVP, Operations Resume Samples

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J MacGyver

Jayson

MacGyver

98071 Nayeli Extension

Detroit

+1 (555) 609 5648

98071 Nayeli Extension

Detroit

Phone

p +1 (555) 609 5648

Experience Experience

San Francisco, CA

AVP Operations

San Francisco, CA

Dibbert, Considine and Kohler

San Francisco, CA

AVP Operations

Provides support, guidance, leadership and motivation to promote maximum performance
Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews
Monitors management reports relating to the area/office performance
Develop and manage the attainment of compliant, timely and accurate service delivery, including processing functions, service call handling, procedures and escalations to deliver a high-quality level of service
Responsibility for service quality results for team to ensure ongoing quality review, documentation and reporting is conducted. Ensure key quality results are provided to process leaders and vendor partners in a timely and clear manner
Acts as a direct operational liaison for key client contracts related to engagement issues, claims issues, process/workflow development and refinement, and implementation of best practices to meet client expectations
Assist in definition and establishment of efficiency, accuracy, and service quality metrics for the team and vendor partners and drive teams to meet or exceed these metrics. Effectively communicates goals, monitors progress, motivates and manages expectations of the team, internal partners and vendor partners

San Francisco, CA

AVP, Operations

San Francisco, CA

Rogahn Inc

San Francisco, CA

AVP, Operations

Working with management to develop a training curriculum, as well as conduct training sessions in conjunction with Ops Risk Manager and Subject Matter Experts
Developing and maintaining departmental workflows, cross-validating workflows with corporate functions
Working with Enterprise Risk Management teams and departmental staff to perform Operational Risk/SOX control testing, reporting and remediation
Working with Management Team to develop and track corrective action plans
Assist with system access management and certification for the department
Development, planning and execution of Risk Control Self-Assessment Testing framework for the department
Performing statistical analysis on the operational data, identifying trends and improvement opportunities

present

Boston, MA

Operations Lead-avp

Boston, MA

Schmitt Group

present

Boston, MA

Operations Lead-avp

present

Assisting the Team Manager in decision making and taking complete ownership of the situation
Effectively manage risk and foster an environment where team is fully aware of Operational Risk management
Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement
Manage teams performing various processes for Payment Processing apart from this assist in other activities in Cash Operations as assigned from time to time
People Management – Recruitment, development, training and managing attrition. Help in System transformation projects
Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls)
Develop relationship and credibility with sending location and all internal stakeholders

Education Education

Bachelor’s Degree in Business

Towson University

Bachelor’s Degree in Business

Skills Skills

Demonstrable partnership and influencing skills
Microsoft Access
Risk Management - Supervise and enforce various firm and regulatory risk based reports to ensure daily production meets quality standards and is in line with department policies and procedures. The AVP will identify trends in order to recommend and implement strategies and tactics to enhance production and risk based controls.
Project Management –The AVP ensure all project plans associated with Cash Management are implemented and integrated appropriately
Microsoft Excel
Department Management - The AVP is responsible for the overall management of the department which includes budget management, resource planning, execution of strategic initiatives and hiring, training, and motivating of staff in multiple geographic locations. The AVP will provide ongoing support, coaching, feedback and developmental opportunities in order to engage staff at all levels and help them be more effective and successful
Microsoft Outlook
Microsoft Word
BETA – Books and Records
Proficiency in both oral and written communications with emphasis on executive presentation skills: ability to distill and present actionable information from complex research

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AVP Operations Manager Resume Examples & Samples

This position is found in one of the following areas
Operations Services
Cards Embossing & Statements
Solutions Support Services
Minimum of eight years proven and progressive operational experience in assigned area or equivalent, including a minimum of four years proven management experience or equivalent
Bachelors degree in business, related field or equivalent experience
Well-developed managerial, communications, organizational, decision-making and customer service skills
Sound knowledge of products, services, policies and regulations impacting unit of responsibility
Proven ability to respond to changing circumstances

Operations Avp-document Control Manager Resume Examples & Samples

Decision-making responsibility are within the assigned authority all others are referred to higher levels of management for approval
Must have strong knowledge of account decumentation and it’s regal requirements
Minimum of 5 years experience in International Banking Operations or

FRO LRR Operations AVP Resume Examples & Samples

8-12 years of relevant experience in Banking/Finance/Information Technology or any related field
Good understanding of finance and/or reporting
Experience in detailed operational processes, risk and controls, and process improvements
Experience in Regulatory Reporting Operations will be an added advantage
Minimum 8 years of direct related work experience with a degree in Accounting or Finance
Strong experience with operational processes in finance reporting; experience with regulatory and financial reporting processes and solutions
Excellent analytical and problem solving skills; ability to thrive in a large and complex corporate environment
Requires the capacity to tolerate ambiguity and act as a change agent for the organization
The incumbent will thrive on managing multiple projects concurrently with an attention to detail and deliverable deadlines
Able to influence others across functions and levels within the organization
Bachelor's degree holder
Finance/accounting background is a plus

Loans Operations Avp Primary Origination Resume Examples & Samples

Good communication skills - will require regular communication with the BU, FCG and Operations teams
The successful candidate will work well under pressure and be able to meet strict deadlines as well as having strong organizational and interpersonal skills
Ability to drive change and improve daily processes in the work place delivering both capacity and control
Self-motivated and willing to assume extended responsibility
Loan IQ experience preferable/ strong background with Loan systems
Previous people management experience preferable
Delivers team tasks on time to required quality
Assumes ownership of problems and drives towards their resolution
Displays high level of attention to detail and the ability to prioritise tasks appropriately

AVP, Operations Resume Examples & Samples

Lead the Stock Record, Rep Maintenance, and IS Processing departments in achieving Regulatory, Financial and Service excellence
Evaluate existing operational policies and procedures to ensure accuracy, effectiveness and service are all meeting firm wide expectations
Identify, track and remediate any gaps or risk related items identified in current processes
Develop a departmental structure that involves continuous monitoring of controls to ensure compliance with audits and assessments
Meet regularly with Management to provide updates on performance
Lead the teams to achieve high employee satisfaction in becoming the “employer of choice”
Partner with management to develop and execute a strategic vision for the Firm’s direct operations and stock record platforms
Minimum of 3-5 Years of Management experience
Series 7 or 99 required, 7 and 24 are preferred
MS Office required (MS Access, MS Excel, MS Outlook, MS Word)
Communication; must be able to communicate effectively and efficiently with advisors and at various levels of management across the organization
Organizational skills; must be able to work in a fast paced deadline driven environment
Analytical; must be detailed oriented and have strong reconciliation skills and knowledge
Desire; must be proactive in identifying issues, recommending solutions and implementing in an ever changing environment
Relationship Management; must have good communication and build relationships both internally and externally

Operations Change Manager, AVP Resume Examples & Samples

Establish structured governance and strong project management principles in the execution of all assigned project / programmes
Support the Global Operations Change team in projects and programmes that are in line with the implementation of operational efficiencies
Develop a set of actionable and targeted change management plans including communication plan, sponsor roadmap, training plan and resistance management plan
Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns
Manage stakeholders at all levels across Ops functions, business units and external teams
Identify resistance and performance gaps and work to develop and implement corrective actions
Define and measure success metrics and monitor change progress
Acting as coach and mentor to more junior members of the team providing counsel and support

AVP Operations Technical Manager Resume Examples & Samples

Responsible for the collection of utilisation data, currently 1,600 assets monthly
GECAS leader for Customer Extranet relating to collection of utilization data
Manage supplemental rent billing, currently worth approx. $900MM to (owned and Serviced Entities) generating over 10,000 invoices annually
Manage supplemental rent the completion of Escalations, currently 1,300 assets worth approx. $40MM
Monitor calculation, collection and billing of retrospective supplemental rent billings
Ensure the delivery of the service by outside vendor against the terms of the agreement
Key operations technical lead in managing highly complex issues with customers and resolution of same on a timely basis
Advise Deal Teams on appropriate contractual clauses and make recommendations for improvements
Provide continuous technical support for all Operations Leaders and Project Managers
Liaise with Marketing, legal and risk re: customer issues/sensitivities
Drive efficiencies in technical operations via identifying and leading IT and process improvements
Manage controllership, policies and procedures for technical operations
Minimum of 5 years leasing, financial services, aviation operations or related Finance experience
Successful experience leading large cross-functional projects
Prior successful experience of working with customers and ability to resolve complex issues
Experience in dealing with outside vendors to ensure that work performed under a purchase service agreement is meeting milestones and expectations
Experienced in working with GECAS deal teams
Third level degree or equivalent
Strong external focus & mind-set
Strong financial background and industry experience
Ability to plan & prioritize tasks to meet planned & unexpected events
Excellent organizational, presentation and communication skills

Avp-operations Resume Examples & Samples

Team Development/Leadership
Minimum 10 years experience in high growth financial institutions with back office operations and contact center functions
Minimum 5 years leadership experience in back office operations
Proven experience with Cast Dispense Machines and or Teller Cash Recyclers
Demonstrated strong branch operations knowledge; including cash management, armored service, network optimization
Demonstrated ability to assist in determining and ensuring service levels and customer satisfaction
Demonstrated ability to assist in developing analytical metrics to measure performance
Proficient knowledge of laws, rules, regulations and procedures impacting Credit Unions/financial institutions including but not limited to: Reg E, Reg Z, Rec CC, Rec D, direct deposits, courtesy pay, negative shares, Truth-In Savings, Federal Reserve, payroll, Fedline, IRA’s and ACH
NACHA certification preferred

AVP of Operations Resume Examples & Samples

Accounting Degree
8+ years of experience in Finance and Business Operations
Prior experience in a Supervisory role
Ability to handle multiple responsibilities at once
Exceptional attention to details
Prior experience in Credit Card payment role

AVP, Operations Analyst Resume Examples & Samples

Perform activities in client order placement and fulfillment
Implement and monitor the process controls to ensure accuracy and timeliness in order placement and fulfillment processes
Coordinate with business partners to provide solutions to operational issues and problems
Provide management on vendors on vendor performance and expense control
Flexible for occasional overtime requirements
At least 4 years working experience and preferably 2 years supervisory experience in operations or supply chain management
Supervisory skills and general management experience are preferred
Business process oriented and client oriented
Strong academic foundation
Strong organization and planning skills with the ability to multi-task and prioritize
Good communication skills in both verbal and written English
Proficiency in use of Mandarin would be an advantage
Proficient in PC Knowledge and familiar with Microsoft Excel, Word, PowerPoint and Outlook, etc
Good time management, people skills and good business acumen

AVP, Operations Resume Examples & Samples

Workflow Management- The AVP is responsible for planning and directing work processes within the scope of company practices and guidelines. The AVP is expected to analyze daily/weekly metrics and reports to ensure proper management of team functions
Department Management - The AVP is responsible for the overall management of the department which includes budget management, resource planning, execution of strategic initiatives and hiring, training, and motivating of staff in multiple geographic locations. The AVP will provide ongoing support, coaching, feedback and developmental opportunities in order to engage staff at all levels and help them be more effective and successful
Risk Management - Supervise and enforce various firm and regulatory risk based reports to ensure daily production meets quality standards and is in line with department policies and procedures. The AVP will identify trends in order to recommend and implement strategies and tactics to enhance production and risk based controls
Project Management –The AVP ensure all project plans associated with Cash Management are implemented and integrated appropriately
Microsoft Access
BETA – Books and Records
Communication – Must communicate effectively and efficiently with advisors and various levels of management, including executives
Multi-Tasking – Must be able to work in a fast paced deadline driven environment
Organization – Must be able to prioritize responsibilities to ensure deadlines provided by regulators and firm are followed

Avp-operations Resume Examples & Samples

Perform trade processing and confirmation to clients
Perform prematching and trade settlement
Transaction / Regulatory Reporting
Ensure daily and monthly control and KRI’s are met
Perform daily nostro reconciliation on various nostro accounts for trade settlement and control reconciliations such as FOBO, etc
Assist with process improvement and strategic change initiatives
Prioritize workload to meet targets and provide the highest possible service to our internal and external clients, whilst ensuring daily deadlines are met
Serve as backup for other members of the team as required
Assist with other ad hoc tasks as required

MAI Operations AVP / Director Resume Examples & Samples

Assist in the operational aspects of onboarding Blackstone Funds to various distribution platforms
Identify and document operational procedures for ongoing fund maintenance on various platforms
Interact with fund administrators, operational & product departments at distribution partners to address ongoing inquiries and issues
Develop strong understanding of distribution partners’ operational platforms and processes and become resident Blackstone expert for advisers and Blackstone inquiries
Lead and participate in various fund related initiatives
Oversee approval & distribution process for fund materials at various distribution partners
Lead and/or participate in projects designed to improve our service model
Collaborate with distribution partners on ways to better service existing business (communications, client reporting, etc)
Interface with all functional areas within Blackstone PWM including Sales, Marketing, Compliance, Operations, Finance to complete projects
Assist Private Wealth Management Team with ad-hoc projects
Strong attention to detail, demonstrated integrity and professionalism
Ability to multitask and prioritize diverse tasks in a fast paced environment
Possesses a strong work ethic, personal and professional integrity, a positive attitude
Ability to build working relationships across various departments with individuals at different experience levels

AVP Operations Resume Examples & Samples

Responsibility for service quality results for team to ensure ongoing quality review, documentation and reporting is conducted. Ensure key quality results are provided to process leaders and vendor partners in a timely and clear manner
Consult with service forecasting teams to assist in the development of staffing plans and scheduling to ensure an appropriately-trained workforce across multiple sites and organizations is available to meet volume expectations. Partner with other service teams to facilitate cross-functional resource sharing as necessary
Assist in definition and establishment of efficiency, accuracy, and service quality metrics for the team and vendor partners and drive teams to meet or exceed these metrics. Effectively communicates goals, monitors progress, motivates and manages expectations of the team, internal partners and vendor partners
Develop and manage the attainment of compliant, timely and accurate service delivery, including processing functions, service call handling, procedures and escalations to deliver a high-quality level of service
Ensures the supervision and oversight of processes is maintained and documented, to include multiple sites and vendor(s)
A Bachelor's degree with a minimum of 5-7 years experience in the financial services industry with a proven track record of delivering results
FINRA Series 7 and 24 are required (or must be completed within 6 months of hire); Series 4 & 66 preferred
Experience and comfort working with financial advisors and escalated issues
Strong relationship and people management skills
Strong communication skills, time and priority management
Strong skills in PowerPoint, Word and Excel

AVP, Operations Resume Examples & Samples

Development, planning and execution of Risk Control Self-Assessment Testing framework for the department
Monitoring and ensuring regulatory compliance, internal controls, and best practices are adhered to within the department
Working with Management Team to develop and track corrective action plans
Working with Enterprise Risk Management teams and departmental staff to perform Operational Risk/SOX control testing, reporting and remediation
Assist with responding to internal audit inquiries, developing remediation action plans as applicable. Coordinate tasks, recommendations and action plans with colleagues across departments
Assist with system access management and certification for the department
Data Analysis and Metrics
Preparing monthly and ad hoc control reports for COO metrics dashboard, inclusive of production metrics data, financial metrics data, KRIs/KPIs
Performing statistical analysis on the operational data, identifying trends and improvement opportunities
Managing initiatives to streamline operational processes, inclusive of requirements definition, process workflow development, procedure documentation and liaising with IT teams
Policies and Procedures
Developing and maintaining departmental Policies and Procedures
Working with management to develop a training curriculum, as well as conduct training sessions in conjunction with Ops Risk Manager and Subject Matter Experts
Developing and maintaining departmental workflows, cross-validating workflows with corporate functions
Providing operational support of departmental workflow systems
Strong interpersonal and leadership skills to effectively communicate, influence business partners, build relationships and connect with a broad spectrum of audiences at all organizational levels
Bachelor’s degree in business related field and relevant experience (3-4 years of prior work experience in financial services, in a control function, with strong understanding of compliance, risk analysis and internal controls)
Strong organizational skills and the ability to manage multiple competing tasks
Strong analytics and communication skills
Proven track record in time management and meeting deadlines
Advanced Microsoft Excel skills required
Microsoft SharePoint knowledge a plus

AVP, Locomotive Operations Resume Examples & Samples

Managing and overseeing CIT's network of locomotive shops to insure work is done properly, on time and on/under budget
Maintain loco availability report
Develop and maintain a virtual geographic loco on rent tracker
Provide weekly updates for all units in shop
Collaborate with sales team on the tracking and expediting of new deals through the approval process
Create and maintain loco expiration report
Auditing of contract shops will be an ongoing process
Work closely with VP of Locomotive maintenance to develop fleet work scopes
Perform end of lease inspections and enforce lease return provisions
Travel: 60-70%
College degree in a technical field is preferred
8+ years in a locomotive environment is required with excellent knowledge of locomotives and the North American Rail network
A college degree in a technical field is preferred
A strong work ethic, commitment, integrity, good oral and communication skills and proficient computer skills are required
Technical and Functional Expertise
Building and Maintaining Relationships
Ability to lead and contribute to a team environment
Sound decision maker, able to plan & prioritize appropriately and use sound personal judgments to enhance business performance
Knowledge of railroad rules, regulations and operating is a must
Must be able to successfully lead within team and cross-functionally, be computer literate with proficiency in Microsoft Office
Successful candidate will be extremely well organized, display strong attention to detail, have strong interpersonal skills and be able to work well with teams

Avp-rel Mgmt Operations Resume Examples & Samples

Support RMO efforts to maintain and enhance Salesforce to drive adoption and its proficient use. Provide and direct RMO resources to provide operational and training support to the Global Commercial team
Support the Technology governance process by contributing, defending and supporting ideas to implement
Work with the Control Functions to design and implement new business processes to support evolving regulatory requirements. Provide support to related projects from inception to implementation. Design and deliver presentations, training programmes and job aides globally
Ensure assigned Commercial processes evolve as the business evolves so as to ensure they perform at the levels required. Intercede when / as inconsistencies arise, identify root causes, develop solutions, obtain support and implement changes. Support change management activities to optimize adoption
Contribute to the Commercial technology roadmap by identifying software to evaluate and activities to automate through technology
Identify, implement, and coordinate with the Sales team and other functions to improve existing business processes and workflow to create efficiencies and/or, comply with MIS policies and regulatory requirements.. Measure process effectiveness to confirm intended goals are achieved
Support the sales process by actively monitoring and facilitating resolution of issues affecting order flow and revenue collection, interacting with customers as needed. Identify and address systemic issues and develop as well as deliver training for RMs and/or other functions
Engage with stakeholders, actively contribute to work streams, and identify the need for and obtain support to engage Commercial team members in related project teams
Participate in cross-functional projects led by other functions. Effectively represent Commercial interests so as to deliver acceptable, viable results that compliment current business process
Partner with the Business Process COE and lead process reviews to periodically gauge business process performance
Strong academic background. Bachelor Degree in Business, Economics, Marketing, International Relations or equivalent
Post-graduate qualification (Masters) is an advantage
8 – 12 years of overall experience in related fields, including 4 years of process and project management experience
Well-developed IT skills including advanced Microsoft Office applications, PowerPoint and Advanced Excel
Work experience with Salesforce or equivalent CRM system is an advantage Work experience with billing and/or accounting systems is an advantage
Working knowledge of the Quote to Cash process required; exposure to and/or knowledge of the role and function of Rating Agencies a plus. Experience with defining, designing, documenting and implementing business processes
Pro-active "can do" approach
Strong, collaborative team player
Highly organized and efficient, with ability to multi-task and able to meet tight deadlines
Sound judgment - capable of developing independent opinion and defending own views
Results-oriented, business enabler, able to dissolve internal and external barriers to success and address conflict constructively
Executes projects effectively; (i.e., secures and organizes resources, communicates deadlines and accountabilities, monitors progress, holds team members accountable)
Proven ability to bring issues to resolution in a timely manner
Proven skills managing the engagement and contributions of resources with whom there is no reporting relationship
Ability to build and leverage excellent relationships with internal stakeholders
Strong interpersonal and excellent communication skills, ability to adapt communication style as necessary
Ability to effectively chair internal meetings across a large range of subjects on short notice or preparation
High ethical standards and conduct
English, spoken and written fluency is essential
Willingness to travel (10-15% travel)

AVP, GRS Operations Resume Examples & Samples

Overall accountability for leadership of this multifaceted team of over 240 people in 3 sites (Toronto, Waterloo and Montreal) in addition to partnering with Sun Life’s Asia Service Centre where an additional 70 people support GRS Operations
Liaises effectively with internal partners including Business Development, Business Development, IT, Finance, Business Excellence and Enablement Services to ensure superior, cost effective service delivery to GRS customers
Anticipates changing needs of clients, recommends and implements changes to service delivery model and/or processes to better meet client needs
Fosters a culture of Continuous Improvement through Sun Life’s Brighter Way management system to ensure continued value for our clients and improved productivity gains
Accountable for contributing to strategic planning and development of the long term vision for GRS Operations, ensuring alignment with Group Retirement Services and Wealth Operations strategies
Representing the GRS service operation, the incumbent will participate in sales presentations and site visits for existing and potential clients
The incumbent is accountable to create and maintain an organization of talented, capable and highly engaged employees empowered to act on behalf of clients ensuring that their team is equipped to achieve required business results and supports their development
This leader will foster a work environment that values people and encourages participation, learning, accountability and client empowerment aligned in support of the SLF brand
Responsible to achieve specific business results and to manage costs within a budget. Accountable to drive overall change and to achieve continuous improvement savings
The incumbent ensures the development and compliance of effective controls for all business processes and transactions to meet business standards and objectives. Ensures all policies and contractual agreements are adhered to

AVP, Business Operations Resume Examples & Samples

P&L accountability for device lifecycle management programs with significant revenue contributions
Execute and Optimize processes and procedures to ensure coordination of daily operations and external parties to optimize handset and accessory disposal
Maintain, Operate & Optimize industry leading decision engine for device recovery valuation and liquidation
Maintain a high level of customer service with internal and external customers and ensure that operating procedures are accountable and transparent, and include all required information and documentation. Lead staff to improve knowledge ongoing strengthening of operations
Maximize return on assets through judicious discovery of optimal disposal channel
Oversee coordination activities with internal cross functional team in order to optimize asset management and asset recovery programs
Execute a sales strategy to achieve or exceed the company’s target growth and margin requirements
Develop and maintain business plans with identified accounts
Identify and pursue new opportunities with appropriate channel partners
Analyze factors in the marketplace to formulate forecasts, estimates and projections that impact selling initiatives
Develop processes and procedures to ensure accurate and comprehensive sales planning and forecasting
Establish strong relationships with customers and colleagues
Perform other related tasks or duties as required or assigned
Masters Degree in Industrial Engineering or Operations Management
MBA in General Management

Operations Lead-avp Resume Examples & Samples

Manage teams performing various processes for Payment Processing apart from this assist in other activities in Cash Operations as assigned from time to time
Measurement and adherence to KPIs
Keeping errors and operational risks under control
Managing crisis without operational loss
Driving Efficiency Gain related projects through various initiatives / changes
People Management – Recruitment, development, training and managing attrition. Help in System transformation projects
Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls)
Understand, translate and apply GTO and Business strategies and objectives to own GTO Operations unit
Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement
Manage staff on a daily basis, distribute work or review the workflow to assign responsibilities, ensure appropriate staff motivation levels and continuous learning
Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue
Conduct regular operational performance reviews and participate in monthly self assessments
Effectively manage risk and foster an environment where team is fully aware of Operational Risk management
Develop relationship and credibility with sending location and all internal stakeholders
Ensure performance of staff meet or exceed expectations
Ensure all Group Policies requirements are adhered
Assisting the Team Manager in decision making and taking complete ownership of the situation
Liase with stakeholders and Vendor Management team for various aspects relating to Service of the team
Ensure all ISO documents are kept up to date and are being reviewed periodically
Ensure Quality awareness within the team
Ensure all process maps are available and six sigma tools are being used for minimizing variations
Manage transitions from time to time
Ensure timely and accurate reporting of relevant reports (eg PRB, ORB,iMPACT related reports)
Candidate should have a minimum of 10 years of business experience in an operations management and working knowledge of various banking products like Cash, Cash Management Services/ System, with strong communications skills
Knowledge on SWIFT Features, Product & Services
Good understanding of Regulatory & Compliance & Risk & Control
Have sound knowledge on Payments & Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds Release
Effective decision making and leadership skills
Expertise in insourcing tasks from Onshore locations
Ability to multitask and manage multiple deliverables / projects that are highly visible and of strategic importance to our clients
Ability to effectively execute presentations and communications to clients internally and externally
Must be team builder and facilitator managing potentially conflicting objectives
Proven track record of managing teams of large size
Solid technical understanding of the business and Cash Operations is expected including strong knowledge of application security related processes and global messaging application
Good understanding of SWIFT Connectivity, FX Spot/ Swap, FX4Cash Payments would be added advantage
Thorough knowledge of db electronic banking products and flow of instructions
Subject Matter expert in Cash products
Good understanding of Migrations requirement and have migrated couple of business in the past
Computer proficiency in MS Office and ability to utilize IT initiatives to achieve a high degree of operational efficiency, optimize costs and add value to the service provided
Innovative approach to work and continuously identify and implement process improvements
Seek opportunities to improve service processes, minimize operational risk and reduce costs
Strong analytical skills, detail orientation, service commitment and solid people management skills
Must be prepared to work in a shift in line with regions supported
Good situational leadership capability
Sound proficiency on Computers
Strong interpersonal / good negotiations skills are required
Team management and leadership skills will be essential for this role
Follow through skills, Effective communication skills, ability to confidently handle internal client
Futuristic and innovative approach will be an added advantage

AVP of Hospice Operations Resume Examples & Samples

Bachelors Degree or the equivalent
Current or recent experience managing a minimum of 10M in healthcare revenue
Previous hospice or home health operations experience strongly preferred
Success in revenue growth and in the development and execution of market planning
Good organizational, interpersonal and communication skills

AVP, Operations Resume Examples & Samples

Manage a team and provide leadership and guidance to the team and lead by example
Assist in evaluating team members performance and development
Familiar with a variety of mortgage banking concepts, practices and procedures
Work closely with business partners
Experience and judgment to plan and accomplish goals

O&T Operations AVP BIA Resume Examples & Samples

Support the delivery of the Audit Plan for audits of Investment Bank Operations and O&T Service Operations
Work collaboratively with stakeholders in and out of BIA to develop strong client relationships
Complete audit planning including documentation of audit scope, process understanding, risk & control identification, and testing strategies
Complete audit fieldwork by testing key controls and documenting your audit work
Support audit leads by writing high quality issues and recording management’s action plans
Complete testing of audit issues confirmed as closed by the business
Through continuous monitoring, keep up to date with risks, issues and changes across relevant business units and use this knowledge to amend the audit approach where necessary
Provide complete, accurate and timely information to clients for BIA reporting
Take part in citizenship activities and contribute positively to the communities in which we operate
Share knowledge with BIA colleagues and peers in the business. Learn from others through feedback given to you
Experience in risk based auditing or risk/control activities
Awareness of key regulatory requirements, and the system and controls used by financial services firms to manage this risk
Team player; strong communication skills; and good attention to detail
Proven track record of high performance in previous role(s)
Knowledge of Investment Bank products and operations
Graduate degree and / or relevant professional qualifications (e.g. CPA, CIA, MIIA, ACCA, CISA)

AVP, Business Risk Management Operations Resume Examples & Samples

Assist a team to develop and execute a roadmap for operational analytics and reporting that will transform the organization to be data driven and metrics based
Utilize key risk and performance indicators to measure and manage departmental effectiveness
Drives departmental readouts of metrics to support and drive supervision to focus on risk that matters while also striving for service excellence
Provide support related to key departmental initiatives including organizational redesign, DOL and other key projects that require execution
Assist with personnel management, maintenance, and reporting
Thinks like an owner in order to drive results while exercising fiscal responsibility
Assist with the departmental budget including annual planning, monthly tracking, and forecasting
Support teammates to ensure audit and regulatory issues are resolved within the agreed upon time frames and provide updates to GRC colleagues
Develop departmental communications including written communications, departmental meeting preparation, advisor facing communications, etc
Bachelor's degree in a related field; advanced degree a plus
8+ years of experience in the financial services industry, preferably in a Risk, Audit or Compliance role
Ability to effectively communicate complex issues to senior management
Well organized, able to set clear priorities and bring open issues to closure
Ability to multi task and effectively manage multiple projects
Proficient in advanced Excel and all other aspects of Microsoft Office
Ability to identify issues and proactively supply solutions to teammates in order to effect change

AVP of Operations Resume Examples & Samples

Must be able to use word and excel
Provide superior customer service
Process mail printing, folding, stuffing and labeling as needed
Send internal email correspondence

AVP Operations Resume Examples & Samples

Dedicated focus to build out an effective and efficient Enterprise Operation (mid-market bundled and unbundled) through the creation of new strategies/tactics which will increase operational effectiveness and motivate teams to achieve service excellence
Manage our New Business, Active Business, and ERISA day to day functions for Enterprise and TRS Operations. Active Business will move to AVP of Inforce Operations once scale is achieved
Ensure retirement plan ERISA requirements are met and in compliance as governed by the US Department of Labor and the Internal Revenue Service
Motivate the team to achieve strategic and operational goals through effective communication, leadership and change management while fostering a customer centric culture with high employee engagement
Translate operational business strategy into workable plans / projects for team execution while setting clear direction, processes, resource allocation and accountabilities
Use detailed planning processes, anticipate and allocate resource needs appropriately and define key accountabilities for the team
Proactively establish and implement service, quality and productivity initiatives for continuous improvement
Manage strong working / strategic relationships with internal and external market contacts
Collaborate with Senior Management on strategic planning, leadership and identifying opportunities for the business to improve performance and determine strategic operational direction
Participate as a key stakeholder and decision maker on Enterprise and TRS projects and initiatives to determine the long term global growth plan for the Operations team

AVP Operations Resume Examples & Samples

Manages GA Engagement Center Operations including External Claims Audit Program, Compliance, IT, Reporting, etc
Acts as a direct operational liaison for key client contracts related to engagement issues, claims issues, process/workflow development and refinement, and implementation of best practices to meet client expectations
Partners with GA leadership team in representing and tracking high level client deliverables to ensure timely and accurate delivery
Partners with site teams in workflow development and/or enhancement across all operational areas
Participates in weekly meetings with front line Data Services and Application Development representatives to review initiatives in progress and vet, prioritize and approve all the THC tickets related to the Engagement Center
Knowledge of operational best practices, productivity, and strategy design for managed care organizations
Ability to multi-task and balance the interest of multiple internal and external stakeholders
Proven ability to recognize problems in early stages, develop preventive measures and workable alternative solutions
Experience in team leadership and management to achieve optimal team results

AVP of Operations Resume Examples & Samples

Coordinates and prepares monthly and quarterly internal and external financial information and reporting in accordance with US GAAP and IFRS
Lead the annual impairment testing for Investments in Real Estate
Monitor US GAAP and IFRS developments and evaluating the impacts of new accounting and reporting rules
Evaluate the proper accounting treatment for complex or non-standard transactions and stay abreast of technical accounting issues pertaining to the real estate industry
Develop and update accounting policies, as well as necessary internal communications on accounting policies and US GAAP updates
Assist with accounting research efforts, including the development of position papers on accounting matters
Provide guidance and support to corporate and operating company personnel on technical financial matters (e.g. purchase price accounting, accounting for leases, stock compensation, income taxes, impairment, environmental liabilities, acquisitions and dispositions)
Assist in special projects related to reporting issues, budgets, acquisition and disposition activity, accounting and reporting, as they become necessary
Liaise with external auditors and coordinate annual audit
Ad-hoc projects and analysis as assigned
Communicates with various departments within organization as needed in regards to analysis and reporting
Bachelors and/or Master�s Degree in accounting or equivalent
CPA required
Minimum of 8 years of total experience
Strong US GAAP and IFRS accounting experience
Commercial real estate experience preferred
Fund/portfolio consolidating or REIT financial reporting experience in public accounting

AVP, Operations Resume Examples & Samples

Bachelor’s Degree or equivalent industry experience required
10+ years of Financial Services Brokerage experience required
5+ Call center management experience preferred
Risk management experience preferred
Series 7 required, 24 preferred
Effective communicator with strong written and spoken communication skills
Proven ability to manage, lead and motivate teams of varying experience, knowledge and skill sets
Proven ability to manage, lead, and motivate teams of varying experience, knowledge, and skillsets
Self-starter; must be a thought-leader, strategic thinker, and independent decision-maker
Excellent time management and organizational skills

AVP IB Operations Resume Examples & Samples

The position is responsible for overall processing and settles Money market / Fixed Income trades by providing cost efficient effective customer focus and well controlled service delivery to both internal and external customers and maximize profitability
The main function will be responsible for providing support primarily to Front office desk, Sales and Trading for Liquidity, Money Market & Fixed Income products and also liaise with other infrastructure group for day to day BAU activities
Strong understanding of regulatory environment & should be aware of recent regulatory changes applicable for Money market/Fixed Income
The candidate would also be responsible for Funding requirements of the Bank such as generation and updating of Liquidity Position for the day multiple time. Tracking of inflows and outflows for various currencies
Meet agreed service delivery standards for quality and timeliness for entire MM & Fixed Income operations including Authorization, Confirmations. Settlement, reconciliation & all regulatory and other Monthly & Quarterly reporting’s
Have a strong understanding of regulatory environment & be aware of recent regulatory changes applicable for MM market/Fixed Income and Liquidity . Should have strong understanding of various RBI guidelines, FEDAI & RBI circulars, FEMA & FIMMDA notifications from time to time. Ability to quickly analyze the impact of changes in guidelines, providing business with analysis and impact of changes in guidelines. Working towards implementing the changes in the regulation in your BAU activity
To ensure accuracy for all regulatory reporting. Liaise with compliance team for reviewing of regulatory reports on regular basis. Meeting deadline for all regulatory reports
To manage the Liquidity desk in processing FCY and INR payments for IB (Investment Banking) & CB (Commercial Banking), Keeping track of respective currency deadlines
To update and report the Liquidity for FCY and INR to Front Office accurately on a timely basis, Keeping track of the various permutations and combinations of inflow and outflows
Manage RBI annual Inspection, statutory, concurrent and internal audits with the aim of obtaining clean audit reports
To participate and contribute in various projects involving Money Market/Fixed Income products, Automation of Liquidity management
To manage Fixed income product. Understanding of CBRICS/ICCL/FTRAC reporting for NSLR product & NDSOM reporting for SLR product. Fair understanding of regulations relating to Short sale reporting & 11(2)(B). Managing CROMS/CBLO & LAF/MSF
Meeting deadline for all regulatory reports
Ensure efficiency through development and management of controls and procedures and their constant reviews in relation to product delivery and development so as to confirm treasury operations to both external and internal risk/regulatory guidelines
Create strong partnerships with business leaders and other departments. Support business areas in deciphering upcoming regulatory changes, and help them implement appropriate controls to meets these requirements

Avp-india Operations Resume Examples & Samples

Ensure a Pristine Control Environment - All operational risks to be assessed and mitigated, and control/audit issues actively managed to resolution
Effective Communication for both internal and external stakeholders providing regular updates on the Operations. Develop strong working relationship between the Consumer Ops site team, India Ops team
10-12 years of which 5-6 years in Operational process management in Retail Banking Operations
Knowledge of Investment and Insurance Operations

AVP IT Operations Resume Examples & Samples

Leading Support and Infrastructure teams ensuring they are keenly focussed on Service Delivery and promote ITIL principles into working practices
Contribute to the success of the overall Global IT Operations & Infrastructure team
Develop and maintain a collaborative relationship with the iPipeline Security Team
As a member of the Senior IT leadership team contribute and support delivery of the groups objectives
Contribute to Budget forecasting, planning and monitoring
Build strategic alliances across the organisation
Ensure that the commitment to goals\objectives is owned all direct reports and team members
Embrace and aggressively support DevOps principles and rollout
Ensure that IT infrastructure projects remain on schedule, are delivered with high quality and exceptional customer satisfaction
Oversee the development, implementation, and use of consistent technologies (E.g. AWS / DevOps Tooling, AV, etc.)
Maintain and improve key stakeholder relationships with consistent and proactive communications
Senior IT Manager with experience of running and supporting a major IT operation and Infrastructure in a 24x7 environment
Strong Man management skills
Strong stakeholder management experience
Process orientated with ability to manage change and able to use different models to ensure adoption and ownership

AVP Specialty Operations Resume Examples & Samples

Responsible for ensuring product line quality outcomes by providing technical direction and subject matter expertise on product line
Ensures performance against established goals/objectives and addresses shortfalls to maintain client satisfaction
Oversees the profitable growth of the business unit by driving sales and marketing plans and behaviors
Drives collaboration throughout business unit with sales and client service team members to ensure new opportunities and client satisfaction
Oversees overall Professional & Specialty Liability operations management for assigned locations by providing strategic leadership, establishing business priorities, and implementing projects and objectives to meet business needs
Establishes business plans to include product line growth with goals and objectives for the area and locations/offices assigned and ensures consistent implementation of business plans, priorities, and processes across multiple teams/locations
Provides senior management with status and analysis of business unit performance along with ongoing plans for improvement and/or enhancements
Drives a culture of engagement, trust, and exceptional customer service to maximize the performance and profitability of team/locations
Administers company personnel policies in all areas and follows company staffing standards and training recommendations
Strong technical claims knowledge in Professional Liability product lines
Ability to meet or exceed Performance Competencies

AVP, Operations Resume Examples & Samples

Lead the interpretation of client communication data to identify significant differences, relationships, and trends in data
Summarize written findings, publicize results, and participate and share with senior leadership as appropriate
Build partnerships with technical teams – work with Business Technology Services (IT), and external vendors
Responsible for the design and maintenance of department analytics and procedures as well as mapping documents for the various methods of communication
Develop, own and optimize reports (e.g. Scorecards, Dashboards, etc.) to drive meaningful business results
Serve as an active participant on cross-functional project teams and provide guidance and training to teams in asking appropriate questions, interpreting data, and translating into action
Develop and maintain appropriate benchmarks with other organizations; connect outside (industry and competitors) observations with views of the LPL Business
Proficiency in both oral and written communications with emphasis on executive presentation skills: ability to distill and present actionable information from complex research
Must be able to quickly develop strong business relationships, establishing credibility and trust
Demonstrable partnership and influencing skills

AVP Operations Resume Examples & Samples

Responsible for overall operations management for all locations/offices within an area
Establishes business plan with goals and objectives for the assigned area and locations/offices
Monitors management reports relating to the area/office performance
Performs other duties as assigned,
Provides support, guidance, leadership and motivation to promote maximum performance
Strong technical claims knowledge

AVP, Operations Manager Resume Examples & Samples

Manage a team of Operations and Client Service Professionals including recruiting, coaching, training, and performance management
Primary escalation point for complex issues; demonstrated ability to resolve escalations in a timely manner
Manage client goals, expectations, interactions, and assign resources accordingly
Ensure team adheres to establish controls and procedures
Continuously review and initiate new processes to ensure continued growth of Advisor Services offerings
Partner with other departmental managers to develop internal best practices and ensure consistency across the organization
Foster teamwork and collaboration, adaptability and continuous improvement
Employee and team development
As part of the responsibilities for this role, you will understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk

Transfer Agency Operations AVP Resume Examples & Samples

Bachelor of Business or Finance
7-8 years relevant TA experience including 2-3 years people management (with FATCA, CRS and project experience will be added value)
Excellent administrative and the ability of multi-task
Proactive and work as a team
Excellent working knowledge of MS Office
Strong interpersonal and relationship management skill
Ability to effectively prioritize and execute tasks under pressure and tight timeline
Able to speak fluent English, Cantonese and Mandarin