Claims Service Specialist Resume Samples
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Claims Service Specialist Resume Samples
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RH
R Hayes
Roberto
Hayes
501 Julian Burg
San Francisco
CA
+1 (555) 382 2530
501 Julian Burg
San Francisco
CA
Phone
p
+1 (555) 382 2530
Experience
Experience
San Francisco, CA
Claims Service Specialist
San Francisco, CA
Grimes-Nienow
San Francisco, CA
Claims Service Specialist
- Manage a steady volume of inbound calls to assist Allstate customers, third party carriers and other claimants and vendors in our claim process
- Achieving targeted performance goals to manage costs and support Allstate's industry-leading operational standards
- Admin Support- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
- Complete outbound customer contacts and follow-up claim work to bring existing claims to resolution
- After training is completed, the permanent shift is Monday - Saturday from 11:15am to 8:00pm with a day off during the week in lieu of the Saturday worked
- Provides back-up for any support function in the office
- Working well with others in a fast-paced, collaborative environment
Phoenix, AZ
Total Loss Claims Service Specialist
Phoenix, AZ
Mayert, Dietrich and Moore
Phoenix, AZ
Total Loss Claims Service Specialist
- Receives, screens and routes incoming telephone calls and other electronic correspondence
- Securing titles
- Filing reports and customer information
- Handling telephone interactions with customers
- Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed
- Supporting claim adjusters by completing and managing varying claim tasks
- Knowledge of Excel and Word
present
Houston, TX
Senior Claims Service Specialist
Houston, TX
Balistreri-Langworth
present
Houston, TX
Senior Claims Service Specialist
present
- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
- Assists adjusters with more complex claim handling, analyze documentation and settle basic, straight-forward, and routine claims quickly and efficiently
- Provides back-up for any support functions in the office
- Provides exceptional customer service (both written and over the phone)
- Performs routine tasks of basic complexity under general supervision
- Works well with team and independently with little oversight
- Processes claims payments
Education
Education
Bachelor’s Degree
Bachelor’s Degree
University of Delaware
Bachelor’s Degree
Skills
Skills
- Ability to handle a high volume of phone calls in a professional manner
- Excellent customer service skills and a passion to help others
- Knowledge of Excel and Word
- Performs routine tasks of basic complexity under general supervision
- Ability to be a self-starter and work independently
- Basic medical terminology helpful
- Fluency in Spanish and English is especially desirable
- Good oral and written communication skills
- Excellent time management skills
- Good organization skills with timely follow-up skills
4 Claims Service Specialist resume templates
Read our complete resume writing guides
1
Claims Service Specialist Resume Examples & Samples
- Manage a steady volume of inbound calls to assist Allstate customers, third party carriers and other claimants and vendors in our claim process
- Leverage proprietary resources and computer applications to file new claims and bring existing claims to resolution
- Complete outbound customer contacts and follow-up claim work to bring existing claims to resolution
- Utilize critical thinking skills to discover better ways of working and resolve complex problems in a team environment
- Thrive in an inclusive team environment that encourages diversity, balance and innovation
- Excellent customer service skills and a passion for helping others
- High School Diploma or General Education Diploma (GED)
- Bilingual candidates fluent in English and Spanish encouraged to apply
- One year of customer service experience in an office environment - preferred
2
Subrogation Claims Service Specialist Resume Examples & Samples
- Collections and/or call center experience preferred
- Customer service experience in an office environment may be considered
- Ability to work in a fast-paced environment under tight deadlines
- Ability to work independently in a team environment and be a self-starter
- Excellent time management skills and timely follow-up skills
3
Claims Service Specialist Resume Examples & Samples
- Telephone interaction with on-site Adjusters, vendors and Allstate customers
- Filing reports and customer information
- High School Diploma/General Education Diploma (GED) with 2-3+ years of customer service experience in an office environment
4
Claims Service Specialist Resume Examples & Samples
- High School Diploma or General Education Diploma (GED) plus
- One to two years of customer service experience in an office environment
- Fluency in Spanish and English is a plus
5
Claims Service Specialist Resume Examples & Samples
- Reviews and extends rental escalations
- Communicates with body shops, field adjusters and claim reps
- Starting Salary: $31,200/yr
- High School Diploma/General Education Diploma (GED), plus at least 2+ years of customer service experience
- Strong organization and attention to detail
6
Claims Service Specialist Resume Examples & Samples
- High School Diploma/General Education Diploma (GED)
- At least 2-3 years of customer service experience in an office environment
- MUST be able to work from 9am - 5:30am Monday - Friday
7
Claims Service Specialist Resume Examples & Samples
- Assists adjusters with more complex claim handling, analyzes documentation and settles basic, straight-forward, and routine claims quickly and efficiently
- Customer service work experience strongly desired
- Candidates with backgrounds in medical billing, coding, or inputing encouraged to apply
- Candidates with experience working in a legal setting such as paralegals encouraged to apply
8
Claims Service Specialist Resume Examples & Samples
- High School Diploma or equivalent with previous experience in either a customer service professional work environment and/or medical industry, preferred
- CPT certified, preferred, but not required
- Must be availabe to work between the hours of 7am -5:30pm
9
Claims Service Specialist Resume Examples & Samples
- Customer Service- Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
- Admin Support- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
- Handles claim files- (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Claims Support- Receives, screens and routes incoming telephone calls and other electronic correspondence
10
Claims Service Specialist Resume Examples & Samples
- Starting Salary: $33,200/yr
- High School diploma/General Education Diploma (GED) with 2+ years of experience in customer service OR Bachelor’s degree with a proven record for delivering outstanding customer service
- Persistence and ability to work through and solve problems
11
Catastrophe Claims Service Specialist Resume Examples & Samples
- MUST be flexible with schedule
- Must be available to work between the hours of 7am-7pm Monday-Friday
- Strong computer, typing and grammar skills
12
Total Loss Claims Service Specialist Resume Examples & Samples
- Securing titles
- Lien releases
- Payoffs and applicable forms and documents
13
Claims Service Specialist Resume Examples & Samples
- Receives, screen and routes incoming telephone calls and other electronic correspondence
- Completes all necessary forms, logs documents into computer system, and routes them to the appropriate parties
- Supports claim adjusters by completing and managing various claimtasks
14
Claims Service Specialist Resume Examples & Samples
- Handles claim files; could be handling all facets of total loss claim handling (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
- May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
15
Claims Service Specialist Resume Examples & Samples
- Maintain positive relationships by exhibiting a courteous and professional demeanor in all dealings with our customers and fellow employees
- Coordinating claim inspections for our field team
- Accurately input data and information in a timely and efficient manner including inspection assignments, payments, files, records, and reports according to company procedures
- Contact our customers and vendors to secure necessary file information
- Confirm facts and determine additional follow-up items needed to organize files for proper disposition
- Follow-up on various control lists in a timely and accurate manner while monitoring trends and results to determine effective work flow prioritization
- Work directly in our field scheduling tool to ensure required production
- Manage Drive-In availability and frequency
- Excellent oral, phone and written communication skills
- Strong team skills are required
- One year of prior claims experience preferred
- Critical thinking with the ability to make decisions with limited supervision
- Strong geographic knowledge of Minnesota, Wisconsin and Illinois
- Prior Service Power/Service Manager experience is a plus
- Auto Technical or claims workflow experience is a plus
16
Subrogation Claims Service Specialist Resume Examples & Samples
- Telephone interaction with customers
- Typing and data entry
- Ability to make analytical decisions
- Ability to lift up to 20 lbs
17
Total Loss Claims Service Specialist Resume Examples & Samples
- Typing and documentation skills
- Supporting claim adjusters by completing and managing varying claim tasks
- Utilizing search engines and tools to locate information
- Fluency in Spanish is especially desirable
18
Claims Service Specialist Resume Examples & Samples
- Processes, sorts, indexes and routes incoming and outgoing communications related to claim operations
- Collects, organizes and maintains standard information for files, forms, records and reports
- Receives, screens and routes telephone calls and other electronic correspondence
- Provides back-up for any support function in the office
19
Encompass Claims Service Specialist Resume Examples & Samples
- High School Diploma/General Education Diploma (GED), Bachelors degree, preferred
- At least 2 years of customer service experience in an office environment
- Previous claims processing experience highly preferred
20
Casualty Claims Service Specialist Resume Examples & Samples
- Handles casualty claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Knowledge of Excel and Word
- Performs routine tasks of moderate complexity under general supervision
21
Claims Service Specialist Resume Examples & Samples
- Excellent customer service, problem solving, and organizational skills
- Excellent verbal, communication, and writing skills
- Ability to handle a high volume of phone calls in a professional manner
- Must be detail oriented, ability to work well under pressure, and handle multiple tasks with deadlines
- Basic medical terminology helpful
- Must have a minimum of 2-5 years of business experience
- Previous Customer Service or Claims phone experience
- Previous experience in a Claims service environment preferred
22
Subrogation Claims Service Specialist Resume Examples & Samples
- Collections and/or call center experience strongly preferred
- Medical Billing and Coding/ Medical Terminology experience strongly preferred
- Prior Military are encouraged to apply
23
Total Loss Claims Service Specialist Resume Examples & Samples
- Ability to coordinate information flow and internal processes
- Gathers resources and information needed to complete work
- Auto experience preferred
- Bilingual candidates encouraged to apply
- Military candidates encouraged to apply CLK789
