Client Engagement Manager Resume Samples

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K Okuneva

Kennedy

Okuneva

78547 Vandervort Junction

Boston

+1 (555) 944 2509

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Boston

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Experience Experience

Chicago, IL

Client Engagement Manager

Chicago, IL

Stark, Wolf and Batz

Chicago, IL

Client Engagement Manager

Learning and professional development including working with complex products across multiple product lines
Developing a Private bank style guide / tone of voice for all communications and all media platforms
Creating a seamless link between internal and external communications
Working knowledge of databases
Maintaining P2P North America SharePoint to ensure client content is up to date and relevant to the business cycle
Sourcing, preparing and contributing to the content for industry and customer forums
Participate in Broker/Community activities to promote Cigna

Detroit, MI

Lincoln Client Engagement Manager

Detroit, MI

Bergnaum Group

Detroit, MI

Lincoln Client Engagement Manager

Number of clicks to establish dealership utilization of Database Provide bi-monthly Market Area BPR metrics
Manage relationships between Lincoln Motor Company and our supplying partners
Lead Field/Dealer communications, training, and concern resolution in collaboration with Click to Purchase Manager
Lead strategy development of National Program while aligning with Ford DRE program
Effectively manage the Click to Purchase training budget
Effectively manage Date Night program budge
Use metrics to continuously improve and grow Date Night program

present

Philadelphia, PA

Senior Client Engagement Manager

Philadelphia, PA

Gutmann-Little

present

Philadelphia, PA

Senior Client Engagement Manager

present

Develop lasting relationships with clients
Work directly with the account manager to identify new sources of revenue
Opportunity to manage accounts on an entrepreneurial and collaborative basis and be compensated for success in driving the organization’s growth
Assist with guiding clients to achieve their goals
Consult clients on implementation
Improve process performance
Present weekly/monthly/quarterly/yearly reviews for clients and internal partners

Education Education

Bachelor’s Degree in Business

Ohio University

Bachelor’s Degree in Business

Skills Skills

Strong track record of business and technical problem solving and have the ability to learn new skills quickly
Well organized, good attention to detail and strong follow up skills
Procure To Pay/Requisition To Pay/Source To Pay knowledge-Demonstrated knowledge of procure to pay processes at the intermediate to advance level ERP Knowledge
Highly professional, consultative, and customer focused
Basis but solid industry and Market knowledge of promotion behavior and practice
Strong knowledge of software development cycle
Excellent analytical and problem solving skills as well as attention to detail
Good team worker and excellent collaboration skills
Superior project management skills and detail orientation and proven ability to manage competing projects and prioritize accordingly
Strong attention to detail

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Counsellink Client Engagement Manager Resume Examples & Samples

Support Sales & Services organization to meet or exceed Strategic Services sales POS, Revenue and growth objectives
Develop, scope and articulate Services options ROI to potential and existing clients
Partner with sales team members in complex service sales opportunities
Serve as a trusted advisor to customer in product deployment and process decisions
Develop, maintain & deliver a services pipeline and business plan in partnership with sales team members
Serve as subject matter expert for SOW/RFP process. Handling customer objections and explaining service offering throughout sales motion
Create services solution oriented proposals, partnering with service team members to identify risks, resource allocation requirements and schedule needs for project success
Maintain awareness of market needs and industry trends and share information across organization to optimize market position
Manage strategic projects and opportunities, as assigned
Expected total travel 50-60%
10+ years successful service consulting experience with proven success partnering with sales
Ability to work cooperatively in a team environment to achieve organizational goals 5. Experience working in a complex matrixed corporate environment
Demonstrated knowledge and experience in negotiation of complex consulting engagements

Client Engagement Manager Resume Examples & Samples

Develop solutions as part of the wider HP sales engagement encompassing technology, process, people, and for
Improvements in application development processes
Build and release management
Infrastructure provisioning for application development and test environments
Extensive experience in IT preferably with experience of leading Operations and Development teams
Experience with software development process improvement projects
Experience in mentoring and executing Agile, and Continuous Delivery best practices
Experience with a number of the following tools and technologies
Cloud computing and associated APIs (HP Software, AWS, Google App Engine)
Functional and Performance testing tools (HP/others)
Infrastructure automation (HP Software, Chef, Puppet)
Build tools
Continuous integration tools
Continuous deployment tools
SCM tools
Scripting languages (E.g., Shell, Ruby/JRuby, Perl, Python, PowerShell)
Typical application architectures (app servers, DBs)
Awareness of ITIL/COBIT
Excellent verbal, written, and presentation skills on both technical and business topics
Strong track record of business and technical problem solving and have the ability to learn new skills quickly
Strong track record of working effectively in a team environment and skills including the ability to both be a team lead and be a team player as the client engagement requires

Client Engagement Manager Resume Examples & Samples

Work closely with Commercial Planning and Analytics management and the Marketing and Communications Division’s, specifically the Wilmington Trust team as well as Central Advertising, Sponsorships, branding, and marketing business leaders to support the coordination and execution of Wilmington Trust events and drive connectivity to the Commercial bank programming, ensuring a cohesive brand experience, standardized reporting/tracking and communications
Bachelor's Degree, or in lieu of a degree a minimum of 4 years work experience
Five (5) years related experience
Two (2) years event planning experience
SharePoint experience preferred
Advanced MS Excel Skills
Basic writing skills
Database management experience
Excellent written, verbal and negotiation communication skills
Strong interpersonal skills and ability to interact professionally with all levels of management

Client Engagement Manager, Wdpr Resume Examples & Samples

6-8 years of overall experience in technology, 2+ years in a business partnering, executive-facing role
Relevant work experience across multiple technology areas and services
Strong history of adapting departmental plans and priorities to address resource and operational challenges
Negotiation and issue resolution capabilities
Account management, business / technology liaison experience
Experience managing technology products including

Client Engagement Manager Resume Examples & Samples

Engage, analyze and coordinate effective solution delivery for key clients
Develop and foster positive customer relationships
Assist in determining training objectives and appropriate training content
Tailor training agenda based on trainee’s specific needs, which is determined through client consultation
Perform instructor-led training sessions, delivering a highly engaging, hands-on educational experience
Write training handouts, outlines, agendas and syllabi
Incorporate motivating, creative, and interactive training techniques to enhance the training experience, in an effort to maximize learning and retention
Design writing
Timeline management
Release
Knowledge of operations, business systems and processes of our clients
Uses current technology and tools to solve customer issues (internal and external) and maximizes productivity
Is proactive and accountable
Manages time appropriately
Working knowledge of media sales systems
Knowledge of quantitative and qualitative media data services such as Nielsen, Nielsen Audio and Scarborough data
Strong interpersonal skills, excellent written and verbal communication skills
Technical background, with experience in SQL and .NET extremely helpful
Ability to influence cross-functional teams without formal authority
Well organized, good attention to detail and strong follow up skills
Need to be able to clearly communicate program capabilities to a small or large group of people

Lincoln Client Engagement Manager Resume Examples & Samples

Lead strategy development of National Program while aligning with Ford DRE program
Develop, instruct, and seamlessly implement training for Field and participating Dealerships
Manage timelines, deliverables, and requirements
Lead Field/Dealer communications, training, and concern resolution in collaboration with Click to Purchase Manager
Manage relationships between Lincoln Motor Company and our supplying partners
Effectively manage the Click to Purchase training budget
Grow Sales and Service dealership employee engagement
Operationalize the process for dealer adoption and increase utilization for participating dealerships
Increase utilization and awareness in non-engaged dealerships
Create and support execution of National Database incentive
Continuously improve metrics (% RO Utilization, Dealer Utilization)
Evolve current metric reporting to include breakdown by Market Area and
Number of clicks to establish dealership utilization of Database Provide bi-monthly Market Area BPR metrics
Manage the Database program budget
2+ years’ experience in Marketing and Communications Management
2+ years’ experience in Consumer Relationships Management
Bachelor’s Degree in Business, Marketing, or Business related fields
3+ years’ experience in brand strategy
2+ years’ experience in digital marketing
Successful candidate should be able to demonstrate leadership in One FORD (leadership) behaviors combined with outstanding interpersonal, teambuilding, and communication skills

Client Engagement Manager Resume Examples & Samples

Developing and facilitating P2P Client Facing Programming (End User Forums, KO Buy Training, SAP Systems Training, Help Labs, Client Appreciation Day) to drive end user compliance and knowledge using MS Office Suite, and or e-Learning software (Articulate)
Develop e-learning training modules to support client learnings on the KO Buy and SAP tools and Procure To Pay process and policies
Performs needs assessment using input from P2P Ops Support team and client inquiries to identify training opportunities, process improvement opportunities and best practices
Uses needs assessment to arrange and lead client engagement field visits to close knowledge gaps
Maintaining P2P North America SharePoint to ensure client content is up to date and relevant to the business cycle
Develops change management communications and activities to drive user adoption of P2P related changes(Newsletters, This Week at AOC, P2P Group Messages, etc.)Tracks and reports training/programming activities to measure effectiveness
Procure To Pay/Requisition To Pay/Source To Pay knowledge-Demonstrated knowledge of procure to pay processes at the intermediate to advance level ERP Knowledge
Knowledge:Minimum3-5 years of demonstrated knowledge of ERP systems (SAP and SRM preferred)Training & Development-Knowledge of Adult Learning Theory to develop and deliver engaging training programming
Customer Focus: Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer
Monitoring, Measurement and Metrics: Knowledge of key business drivers or measures used to gauge the effectiveness and performance of an internal group or a supplier. Ability to determine appropriate measures or metrics. Ability to measure against those standards. Ability to communicate performance standards and metrics
Core Competencies: Drives Innovative Business Improvements
Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking
Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals
Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations

Client Engagement Manager, Innovation Center Resume Examples & Samples

Ensures all engagements are managed and executed effectively
Develops customized engagement agendas, facilitates, schedules and hosts pre-engagement meetings to ensure that all participants understand account status and meeting objectives
This individual will be responsible for hosting executives, sales teams and customers and serves as the point person responsible for overall meeting and any issues that arise
Recommends and secures corporate resources, manages engagement logistics, leads hospitality efforts, participates in engagements and prepares post briefing reports and follow-ups
Must have ability to speak effectively in front of executive-level customer audiences
Must be able to independently manage assigned sales and marketing projects, in particular the development and management of “high-touch” executive programs such as Multi-Client, Multi-Partner and other ad hoc engagements
This position requires him or her to have foundational knowledge of the Payments industry
Additional projects and programs as assigned
Strong organizational skills are a must, with the ability to prioritize and manage multiple projects/events simultaneously; time management skills are critical
Strong interpersonal and customer service skills including administrative and hospitality skills
Demonstrated ability to problem-solve and work independently with minimal supervision while also being a team-player
Ability to travel in support of Global Engagement Centers

Client Engagement Manager Resume Examples & Samples

4+ years of experience managing a wide range of employee and consumer-facing technology-driven products, services, and projects (eg networking, hosting, web/app development, messaging. etc)
General understanding of the motion picture industry
Proven success in working with teams and executive leadership in a complex, large-company environment
Demonstrated leadership capability and accountability for the performance and results of multiple related teams
Expertise in developing departmental plans, including business, production and / or organizational priorities
Ability to make decisions guided by resource availability and functional objectives
Experience serving as a liaison with complex customers, specifically delivery groups focused on effective and efficient delivery of services to clients
Ability to act in the role of change agent as businesses look to technology to enable more efficient and nimble operations, as well as support high quality customer experiences
Experience with managing client relationships, participating in client strategic planning sessions and facilitating the prioritization of work and technology investment decisions
Strong foundation in technology principles and services including infrastructure, applications, data management, security, platforms and consumer facing
Well-versed in consumer and IT industry technology
Experience in the motion picture industry and first-hand knowledge of the lifecycle of a movie from pre-production through theatrical distribution to home release
Consulting experience in large and complex organizations
4 year degree and/or equivalent experience

Senior Client Engagement Manager Resume Examples & Samples

Develop lasting relationships with clients
Work directly with the account manager to identify new sources of revenue
Identify risk
Assist with guiding clients to achieve their goals
Consult clients on implementation
Improve process performance
Present weekly/monthly/quarterly/yearly reviews for clients and internal partners
Analyze data, design and implement ways to continue to improve to achieve ultimate ROI
BA/BS AND 5+ years in client facing services
Effectively communicate with all levels of client's organization including C-Level executives
Ability to interpret data
Negotiation experience essential

Client Engagement Manager Resume Examples & Samples

Generally requires BS Degree in an IT or business field or equivalent work experience
Typically has 8+ years of directly related experience, specifically experience managing software development, implementation, and/or product maintenance projects for client/server or hosted (SaaS) systems. Experience should include direct external client project management
Project Management: experience managing multiple, complex and/or key initiatives and projects with complex inter-dependencies – simultaneously; experience with project management methodologies and techniques, and their application in business and technical environments; experience planning, coordinating, and administering projects in a business/ technology environment. Able to direct and coordinate activities of project personnel (internal and client team), to ensure project progresses on schedule; experience with communication, status reporting, and Project Management tools to create project documents and reports
Experience with applicable technology sufficient to communicate and consult with team members, customers and management
Experience with risk management
Experience facilitating meetings with external clients as well as internal cross functional teams
Strong understanding of various software development processes, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management
Solid understanding of business or technical process changes, implementations, and deployments
Analytical ability sufficient to understand user requirements and translate them into technical terms, to develop quantitative status reports, to identify and quantify issues and risks
Experience with Agile project management methodologies and techniques, and their application in business and technical environments, is desirable

Client Engagement Manager Resume Examples & Samples

Identify opportunities to engage with the customer throughout the customer’s after-sale journey with Manulife. To this end, partner with internal teams such as operations, MIS and peers within Marketing. Conceptualize, plan and deliver programs and initiatives aimed at engaging with clients and growing their loyalty to and affinity for Manulife
Build a business case for the engagement program(s), which can include enhancing access channels, reward and loyalty programs, etc
Partner with internal teams to establish technical and operational processes and support required
Where needed, source external providers that can deliver platforms, technology and tools that can enable the engagement program(s)
Partner branding to develop communication and launch plans, as well as develop required communication materials
Manage program launch
Define success metrics for engagement program(s) and ensure that each initiative performs as planned Manage allocated budget for programs and initiatives implemented. Ensure spend falls within approved budget
Must be a degree holder of any 4-year business or marketing-related course; Master’s degree a plus
3-5 years of experience in marketing, customer engagement, loyalty or related function

Client Engagement Manager Resume Examples & Samples

Serve as the business relationship linkage between the business units and IT; resolve issues and facilitate implementation of agreed upon solutions
Partner with client groups to add value in delivery of technology products and services to meet client needs with a proactive focus on strategic initiatives and plans
Provide strategic support and guidance through key IT initiatives
Manage the business requirements process with client group(s) for new requirements in support of client initiatives
Provide guidance to staff on decisions, priorities and relevant technical project information in regards to business unit requests, projects and initiatives
Facilitate the planning and execution of business changes through the use of technology. Enable the business to achieve their objectives through the effective use of technology
Manage demand management, and finance and performance management (e.g., budgeting, pricing methodology, benchmarks and performance reports) for client group(s) Manage the Service level Management process
Identify and test areas of opportunity by expanding catalog of technical service offerings Monitor industry trends and regulatory requirements and their impact on internal client(s) and engage the necessary internal parties to ensure adherence to standards (i.e. legal, compliance, security, architecture)
May define Service Level Agreements with internal client(s) for new platforms that support client applications
Identify training and development opportunities for staff and/or internal partners. May develop and prepare training materials. Train staff and/or internal partners
Lead project planning for CSP Integration (CSPI) operational readiness workstream. Specifically: develop and manage project schedule, dependencies and resources; define and manage risks and issues; write and deliver project status; and, coordinate across workstreams
Develop detailed project plans, execute against plan tasks and report on status, risks and issues
Demonstrated ability to engage subject matter experts to develop options and recommended solutions
Demonstrated experience leading operational readiness or implementation planning of large, technology outsourcing / integration efforts for financial services firms
Strong verbal and written communication skills and strong facilitation and influencing skills. Ability to engage with broad range of CSPI and enterprise stakeholders across all levels (staff to executive management)
Provide subject matter expertise on complex project and program management topics – develop options and recommended solutions

Client Engagement Manager Resume Examples & Samples

Own and effectively manage all aspects of client and project-specific budgets, including working with clients to ensure on-time payments for work completed
Develop new clients at the national or regional level, partnering with Business Development to identify opportunities and grow pipeline
Responsible for establishing, growing and maintaining sound existing client relationships
Understand client needs and proactively provide updates, project results, insights, reporting, and additional knowledge to grow the relationship
Working with the VPMDs Division Managers, POD Business Units, and COMs to grow business and new projects with existing clients through intelligent, consultative selling
Create sales tools “strategy/decks/success stories” for use across all CROSSMARK business units
Responsible for developing insights into current and prospective clients, leveraging a variety of data sources
Work with project creation COE for the loading of all retail projects, all billing work, aging, tracking execution of all retail tasks, using Axis following established rules and guidelines
Responsible for implementation and maintenance of national projects within the set parameters of the contract or statement of work
Continually grow knowledge of the industry, market, client and customers to most effectively sell our services
Responsible for taking lead on development and implementation of corporate initiatives/special projects,
Strong interpersonal skills, understanding how to develop and maintain business relationships
Critical thinking ability, connecting piece of information together across varied data sources
Strong communication skills, both verbal and nonverbal, for writing, speaking, listening and presentations
Basic analytical skills
Consultative and insights-based selling skills
Business and financial acumen

Client Engagement Manager Resume Examples & Samples

Interface for all horizontal communication within the client environment
Provide leadership for new business within the client environment, during both the integration and the proposal phases
Information Technology member management for those working on client site
Approve of Service Delivery which may exceed the strict requirement of the contract
Verify that all processes and methodologies as specified are followed and ensures that effective monitoring and controls are in place to support the Client Delivery
Escalation point for all client communications with regards to operations
Responsible for ensuring all groups providing tier 1 services to the client are providing financial efficiencies
Ensure that CGI is in compliance with the contract with our delivery model
Set priorities for operational activities within the client environment
Responsible for Tier 1 Client Reporting
Service Level and Contract Management experience
Operational Process development experience
Apply CGI quality methodologies across the portfolio; understanding a wide range of technologies offerings delivered to a large number of clients
Strong orientation to customer service
Strong organization skills and ability to work with multiple priorities
ITIL certification and experience with ITIL process development is highly desirable

Client Engagement Manager Resume Examples & Samples

Manage a team who perform day to day servicing for Clients or deliver proactive service solutions to Clients in support of First Data’s “Customer First” initiatives
Ensure there is collaboration within Client Services and other functional areas within First Data to provide a best in class customer experience
Establish a cross-product support culture to create a more efficient environment and enhance the Client experience
Solicit feedback from clients on the overall satisfaction of First Data’s operational servicing
Work with the Operations Team on critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training, and developing/maintaining standard operating procedures
Ensure departmental compliance with system auditing, client profile updates, and other administrative duties
Responsible for hiring, managing, and developing employee(s)
Creates and maintains a motivational work environment
Incumbent will motivate team of Client Engagement Specialists and ensure they are performing efficiently and are accountable for the client’s first 90 days
Will lead efforts in improving overall SMB activation rate and ensure the first impression of the FD business is a strong impression
Incumbent will keep open communication with team and surface consistent experiences found across the team
Responsible for employee management and achievement of assigned key performance indicators, coaching where necessary
Incumbent will aid employee development and serve as escalation resolution point where applicable

Client Engagement Manager Resume Examples & Samples

Ensure collaboration within Client Services and other functional areas within First Data to provide a best in class customer experience
Provide resources and direction to effectively service customers, facilitate Client training, reporting, presentations, and communication
Offer and implement solutions for identified service trends
Create and maintain a motivational work environment
Motivate team of Client Engagement Specialists to ensure they are performing efficiently during the first 90 days with our new clients
Lead efforts to provide continual improvement with our SMB (small to midsize business) activation rate and ensure the first impression of the FD business with a positive experience
Encourage and maintain open communication with team and develop consistency across the team through sharing and implementing best practices
Oversee employee management and achievement of assigned KPI's, provide frequent coaching where necessary
Support employee development and initiate escalation/resolutions where applicable

Client Engagement Manager Resume Examples & Samples

Support our clients’ global network transformations from MPLS to next generation cloud enabled WANs
Efficiently manage a portfolio of client engagements including but not limited to Network Optimization Consulting and Enterprise Managed Services
Effectively communicate CFN Services policies and positions to the clients while maintaining oversight over all elements of client relationships and deliverables to ensure both client satisfaction and CFN Services profitability
Take full ownership in ensuring timely delivery of clients’ recommendations according to SOW within Network Transformation Consulting engagements
Utilize exceptional communication skills to establish a thorough understanding of client needs and build project plans to flawlessly deliver the networks according to SOW within Enterprise Managed Services deals
Gather client feedback and collaborate with product team to explore new areas of business opportunity in order to expand the account relationship with existing clients
Actively participate in promoting and selling new services to existing and prospective clients

Client Engagement Manager Resume Examples & Samples

Work with TiVo Sales and Account Management stakeholders to set appropriate levels of expectations with new or existing clients
Be responsible for and liaise with internal teams (Product Management, Data Science, Operations and Engineering) in connection with all program deliverables to the customer
Clearly understands and documents customer business needs, strategy and vision, and successfully translates to internal stakeholders
Assist in the discovery of new customer initiatives and opportunities, understand customer roadmaps
Co‐ordinate trials of new features and ongoing developments
Travel to visit customers and partners when necessary in order to build relationships and support programs
Assist in gathering requirements for customized solutions for customers
Solves customer reported issues by working closely with team members from other departments
4+ yrs in Account Management, Project Management, or Collaborative Client Focused Role
In depth direct Client Experience and escalation management skills
Process and detail oriented
Strong knowledge of software development cycle
Minimum B.S. / MBA preferred
A self‐motivated leader, results driven, and technology enthusiast

Client Engagement Manager Resume Examples & Samples

Developing a Private bank style guide / tone of voice for all communications and all media platforms
Developing procedures and systems that enable quick and effective communication internally and externally
Creating a seamless link between internal and external communications
Leading and developing the communication strategy, engaging with key stakeholders to ensure communication on our strategy and proposition is client centric and value adding
Sourcing, preparing and contributing to the content for industry and customer forums
Working with the media relations team to ensure consistent messaging that also supports the wider firms positioning and broader reputational needs
Identifying and deploying existing platforms and systems that can be used to enhance client experience utilising social media channels in-line with our social media strategy and governance
Senior level engagement, management and liaison with the offices of the Wealth Investment Management (WIM) CEO and COO
Taking ownership for defining and implementing business wide communication initiatives as required (linking with the broader UKPB Platform Leadership team)
Attending relevant UK Private Banking Forums (with particular mandatory attendance at the UK Client Forum) to agree communication objectives with key business partners
Experience in Client Communications within financial services is preferable (Private Banking/Wealth Management)
Knowledge of investment products and the UK Investment marketplace is preferable
The ability to clearly communicate complex material to senior internal (up to board level) so that complex and critical strategic opportunities or reputational risks are accepted and acted upon
In depth understanding of all communication media and how to leverage it effectively across Private bank and Wealth
A proven track record in generating value from internal and external communications activity with a strong commercial acumen
Excellent stakeholder and relationship management skills

Client Engagement Manager Resume Examples & Samples

Engages with categories/product and transactional managers on Loyalty/Reward requirements
Provides and manage pricing and process definitions to run programs
Rollout and implementation of programs (e.g. loyalty programs)
Regular review and improvement of current solution
Development of new ideas and concepts to stay competitive
Regular reporting , tracking and presenting of results
General promotion suppporting activities
Typically 2+ years to establish proven track record in directly related business (e.g. Sales Operations/Supply Chain)
Basis but solid industry and Market knowledge of promotion behavior and practice
Affinity to new technologies and usage of devices
Solid understanding and some experience in financials for business
Problem detection and analysis of root causes
Solid level of planning, project management and change management skills
Good team worker and excellent collaboration skills

Client Engagement Manager Resume Examples & Samples

To drive, police and oversee the delivery of multiple streams of work for our larger projects
To have a aerial view on detail and project delivery
Responsible for analyzing dashboard information and project information to ensure both client and internal expectations are met and where appropriate exceeded
To understand Development processes and ensure standardization is adhered to
To understand and articulate to customers both internal and external to BNYM
To ensure that stakeholders, client project teams, Internal departments and Development teams understand the end goal of a project and how we are going to get there
To assist where appropriate in defining strategic business requirements and to understand complex client and user needs
To communicate risk and highlight pre project risk to the internal resource and PMO function
To continually engage clients and ensure key relationships are nurtured and developed to their full potential
Strong ownership skills with a results driven attitude
Commanding, Confident and a leader through motivation
Entrepreneurial, a free thinker but one that is able to execute process and own ‘the’ process
An individual with initiative, able to go and instigate change and follow through on commitments
Able to engage clients at a non-technical but executive and business level
Able to instill confidence within our business partners
A team player but equally able to work independently motivated and self-managing
Professional Services Delivery, Consulting skill
Business Acumen in financial services desirable
A technical development background
Client Relationship management skills

Client Engagement Manager Resume Examples & Samples

Mentors team members in technology, architecture and delivery of applications
Successful teamwork experience and demonstrated leadership abilities are required
Creates a shared sense of direction and community among the teams

Client Engagement Manager Resume Examples & Samples

7 years professional experience
Experience with project management methodologies and techniques, and their application in business and technical environments
Experience with planning, coordinating, and administering projects in a business and/or technology environment
Experience with applicable business process sufficient to communicate and consult with team members, customers and management
Mortgage experience a plus

Client Engagement Manager Resume Examples & Samples

Engage and provide employee communication/health/wellness strategies to clients regarding their purchased services. Develop and implement health and wellness programs/initiatives to ensure clients are receiving maximum potential savings (examples include developing and implementing strategies to increase HRA completion, Cigna Home Delivery penetration, etc.)
Manage client wellness fund that is provided by Cigna (if applicable). This may include arranging payment to vendors and purchasing qualified expenses for clients as needed
Participate in Broker/Community activities to promote Cigna
Handle, refer, or delegate complex questions, issues, and problems to appropriate Cigna resources on a wide range of products as they relate to the assigned book of business
Achieve the team business plan objectives, both in support of the implementation of new plans and in identifying and responding to customer needs
Partner with the Client Management team in the development of client-specific strategies and in the pursuit of growth opportunities and health promotion activities
Identify opportunities for product penetration of existing accounts, potential sales of ancillary products and strategies to maximize membership
Conduct analysis to identify account opportunities and to recommend strategies that address client-specific needs to improve the team and organization’s results
Serve as SME to clients on health related products and programs for clients in relation to the assigned book of business
Partner with Client Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural, legislative and other changes affecting them
Support the achievement of customer-specific performance guarantees
Identify internal procedures that adversely affect customer satisfaction and drive improvements in concert with internal resources
Coordinate with client manager to ensure needs are met and potential problems are averted. Keeps client manager informed of account status and opportunities for expanded business
Conduct on-site presentations to existing and prospective clients to educate and inform on products and health promotion initiatives
Order all collateral needed for open enrollment events and assist broker/client in development of open enrollment presentations. Conduct open enrollment sessions with clients
Maintain knowledge and expertise in all products, programs, services and enrollment activity. Effectively articulates and demonstrates CIGNA's capabilities and tools in the marketplace
Drive customer engagement in Health Advocacy programs
Provide supporting marketing materials to client for implemented programs or wellness strategies. May require creativity at times to design custom communications that fit client needs
Proficient knowledge (min 3-5 years) in health care / health management / managed care business; to include many or all of the following: product knowledge, underwriting, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations
Successful track record and/or possesses clear aptitude as a leader, administrator and negotiator
Ability to manage through systems and influence direct and matrix partners to deliver
Exceptional relationship-building skills
Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables
Previous account management experience highly preferred
Ability to obtain necessary licenses

Senior Client Engagement Manager Resume Examples & Samples

Strong presentation & influencing skills
Consultative and Results driven
Knowledge of health care business to include many or all of the following: product knowledge, wellness/health advocacy, underwriting, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations a plus
Previous account management experience a plus
Clear aptitude as a leader, administrator and negotiator
Ability to manage through systems and influence direct and matrix partners to drive deliverables and results
Exceptional relationship-building skills
Demonstrated project management skills; Planning/organizational/prioritization skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work
Bachelor’s degree highly preferred
Ability to obtain necessary licenses and certifications

Client Engagement Manager Resume Examples & Samples

6-8 years of experience overall, including
MBA or equivalent advanced degree desired
6-8 years of experience in technology, business partnering, and project management
Process / continuous improvement and identification of key performance indicators (KPIs)
Proficient in project and program management
Experience in consulting or agency environment
Experience with credit approval/banking systems

Client Engagement Manager Resume Examples & Samples

Design presentations for company and client events using company branding guidelines
Create original graphic content for slides for a wide variety of audiences
Establish and maintain a consistent corporate image throughout all product lines, promotional materials, and events
Oversee and evaluate market research and adjusts marketing strategy to meet changing market and competitive conditions
Develop online marketing best practices for all Brightstar Accessories’ e-commerce websites
Develop and maintain multi-level client and partner relationships
Work with leadership team, coworkers and clients to ensure the correct content is being conveyed and to ensure alignment in strategy and effectively plan and execution across all promotional vehicles
Develop and manage online content for Brightstar brands across all social media and online channels (Facebook, Twitter, Blog, website, some Training/LMS, etc.)
Support the existing marketing efforts with the building and deployment of emails using the Exact Target platform
Provide key input into planning and deployment, management, and execution of promotional operations as well as graphic support
Provide quality assurance of all deliverables and make recommendations based off of data analysis and industry benchmarking
Bachelor’s Degree in Communications, Marketing, Public Relations or related field required.* 2 – 4 years of marketing, business development, client relationship experience
Experience in market research and trend analysis
Strong organizational, team building, time management and leadership skills
Ability to anticipate and solve practical problems or resolve issues
Skills in market research analysis (development of quantitative and qualitative surveys, voice-of-customer)
Skills in project management (scoping projects, managing timelines, and implementing changes)
Self-motivated, ability to work independently
Proven aptitude for quick creative thinking
Expertly fluent in Microsoft Word, Excel, PowerPoint, InDesign, Photoshop, Prezi and other desktop publishing programs

Client Engagement Manager Resume Examples & Samples

3 Or More Years Of Related Experience
Associates or Bachelors Degree
Knowledge of Group Life and/or Disability
Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve

Client Engagement Manager Resume Examples & Samples

Deliver on the specifics of the Managed Analytics services as outlined in the customer’s SOW
Execute and lead the analytical efforts based on the defined business objectives
Meet defined deadlines to ensure effective service delivery and reporting needs are met
Work within Nexidia’s services delivery methodology to
Understand and adhere to Nexidia compliance standards as they appear in the Employee Handbook, Corporate Compliance Policies, Code of Conduct and Conflict of Interest Policy (as appropriate)
Keep abreast of all pertinent federal and state regulations, laws, and policies affecting their position as they presently exist and as they change or are modified
As appropriate, ensure that the staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs
Participate in Strategic Improvement Projects as assigned
Act as Subject Matter Expert as needed for Curriculum Development
Strong negotiation and relationship management skills
Ability to navigate through multiple layers of an organization and effectively communicate at all levels
Excellent analytical and problem solving skills as well as attention to detail
Highly professional, consultative, and customer focused
Ability to create project plans and work breakdown structures for medium-sized projects
Ability to manage delivery of a project and report on project progress using project plans and other tools
Proficient with MS Office applications
Ability to work independently and meet deadlines
Ability to train and mentor members of their team
Respect for others and the ability to work in a dynamic, collaborative environment
Bachelor's degree (minimum requirement)
Minimum of 3-5 years consulting experience and/or enterprise application customer management experience
2-3 years managing or directing the activities of employees preferred
Prior experience with managing offshore delivery teams preferred
Experience with business-to-consumer sales and support channels
Prior experience with statistics, data analytics, and/or Six Sigma methodologies preferred
Experience presenting to C Level individuals

Client Engagement Manager Resume Examples & Samples

Provide technical and business insight at every level of the customer engagement
The ideal candidate will be self motivated, and aspire to provide the customer with the highest level of support
LI-JL1
Excellent judgment and self directed work style

Senior Client Engagement Manager Resume Examples & Samples

Utilize Microchip’s Client Engagement Process to drive design wins to revenue at select target clients
Use insight and consultative selling techniques to teach customers about their industry and offer unique perspectives on their business, which link back to Microchip‘s solutions
Drive the company business relationship with the assigned clients
Identify the key client stakeholders and coach those stakeholders to build consensus for Microchip’s solutions within their organization
Contribute and participate within a global team environment, to successfully develop and implement sales strategies across clients divisions and geographical locations

Client Engagement Manager, Interaction Resume Examples & Samples

Support Sales & Services organization to meet or exceed Sales and Services POS, Revenue and growth objectives
Lead in the presales process to understand client requirements, technical objectives, and product features
Partner with sales representatives in opportunity management through consultative presentation and demonstration support to prospects
Partner with sales team members in standard service sales opportunities
Serve as subject matter expert for SOW/RFP process against InterAction standard service offerings. Handling customer objections and explaining service offering throughout sales motion
Participate in periodic account reviews to drive services opportunities
Assist sales team in aligning the buying process and decision makers to expand the services value proposition and progress opportunities
Develop key contacts and business relationships with key customer stakeholders through delivery process, securing references at all levels
Deliver product demos and support Client Advisors as requested
5+ years successful service consulting experience with proven success partnering with sales
Highly developed speaking and presentation skills
Ability to work cooperatively in a team environment to achieve organizational goals
Experience working in a complex matrixed corporate environment
Strong marketing acumen and understanding of consultative sales cycles
Demonstrated ability to work unsupervised and manage time and territory effectively
Advanced computer skills including Excel, Word, Powerpoint, CRM applications
Legal industry knowledge preferred

Client Engagement Manager Resume Examples & Samples

Previous demonstrable experience, working at a senior level with large customers implementing multi-million pound projects
An appreciation of programme delivery and the use of tools and methodologies to improve delivery performance. Previous demonstrable experience of communicating a clear vision to customers and employees
Previous experience of the strategic and operational issues of a programme or business unit
Empathy with project management processes, including planning tasks and allocating resources, risk management, issue management, time management, financial management, working in teams, quality management, monitoring and reporting, documentation and record keeping
Personal integrity and courage to escalate issues when necessary and to advocate for responsible solutions to problems
Excellent demonstrable budget management skills; Ability to analyze and review financing plans and related budgetary information to determine the impact on profitability
Demonstrable experience with strategic business planning and execution of business change aligned to strategy
Excellent people management and team motivational skills
Ability to make business decisions with confidence
Excellent ability to plan and facilitate meetings
Excellent ability to negotiate consensus amongst diverse groups and impact the activities of others not in own reporting structure
Excellent ability to advise on complex matters to non-specialists; ability to communicate effectively with senior management
A technical background sufficient to understand the technologies and technical issues involved with the project and industry, to be able to anticipate and identify technical obstacles, and to make accurate technology decisions
Ability to build effective teams and generate a spirit of cooperation while coordinating diverse activities and groups; people management and negotiating skills within a team environment
Numerate. Able to analyse financial reports and make decisions based on the analysis

Client Engagement Manager Resume Examples & Samples

Partner with the senior team members (Executive Partners) to identify the client’s key initiatives, providing solutions to ensure our C-level client base receive value against purchased services
Maintain quarterly interaction with clients, ensuring continual alignment of Gartner services
Partner with our Research Inquiry Team on all research requests and inquiries from assigned clients
Interpret and proactively deliver customized research
Support on-boarding of new clients and renewal of existing clients
Participate with Executive Partners in strategic client value planning and quarterly review calls. Also, participate in client analyst inquiry calls when necessary
Delivers on-site member support at annual Gartner Symposium events or other Executive Program events as requested
Coordinates on-site deliverables with Executive Partners and analysts
Jointly responsible with Executive Partners to ensure client satisfaction, retention, operational efficiency and quality
Bachelor’s degree required, major in Business or IT Discipline preferred
4+ Years of Business Experience
IT industry experience preferred, with a client focus
Highly collaborative, strong interpersonal, listening and relationship building skills
Strong organization, planning and time management skills
Proven client relationship management skills at a senior level
Knowledge, understanding and keen interest in technology

Senior Client Engagement Manager Resume Examples & Samples

Assist sales partners with assessment of client’s employee health challenges and objectives, helping them to design a wellness program that is customized to their workforce, goals and budget. The assessment will utilize health assessment data and may factor in claim/utilization data, employee survey data, or other data as appropriate
Consults with sales partners to convey the importance of the establishment of the right framework for an effective wellness program, i.e., leadership support, a wellness committee, the appropriate incentive structure, and supporting organizational policies related to wellness
Wellness Campaigns
Excellent communications skills both in writing and verbally
Self-starter; able to work independently to get results
Analyze complex data

Client Engagement Manager Resume Examples & Samples

Minimum of ten (10) years of relevant experience
Proactive - goal orientated with the initiative to influence events positively and influence client for decision making
Ability to set and maintain high standards of self performance with responsibility and accountability for successfully completing assignments and tasks
Demonstration of innovation, initiative, maturity and sound judgment
Ability to influence a group of diverse individuals, including US and Canadian citizens effectively for the growth and benefit of the project
Basic computer and software skills to include the use of word processing, email, spreadsheets, and electronic presentations
In depth knowledge of AECL services and established client relationships at project and in the greater Canadian nuclear industry

Client Engagement Manager Resume Examples & Samples

Identify , qualify , manage and close new design opportunities at the clients
Identify and qualify potential new clients within the region
Provide quarterly sales forecasts and other ad hoc reports as required
Bachelor’s degree in a business or engineering discipline with a strong academic track record or equivalent
Relevant work experience in a technical field sales environment

Americas Client Engagement Manager, Equities Resume Examples & Samples

Work with sales managers, sales teams, and RMs to set strategic agenda with clients
Work with sales management to track and monitor progress on sales and client goals
Work closely with research, sales, trading, and RMs to focus resources and effort on top accounts
Coordinate with other regional client management teams on top global accounts
Organize and drive external broker reviews and disseminate new client information internally
Prepare reports and analysis for senior and sales management
Coordinate regular meetings and client reviews
Manage central database of key client data
Work on special projects for senior and client management
6-10 years of work experience in client management, with a particular focus on Global Markets and Equities
Self-starter with strong project management and information management skills
Organized and detail-oriented, with a data orientation
Experience working with Excel, Word, and PowerPoint required
Experience with CRM and financial reporting systems preferred

Client Engagement Manager Resume Examples & Samples

Participate in securing the key elements of a successful wellness initiative which includes using Cigna's Wellbeing Toolkit in order to score, categorize and initiate a strategic plan (Cigna's HPM’s will offer support initially)
Develop an annual tactical calendar of events that aligns with the strategic plan. The following steps should be considered
Flexibility to move from building to building as required
Physical stamina to handle challenging work schedule, including flexible hours, possible including evenings and weekends
Sound judgment in choosing the role and the direction of wellness programming to enhance the overall well-being of district staff
Respect employee confidentiality
Effectively handle heavy phone and email traffic during high demand times

Client Engagement Manager Resume Examples & Samples

Working side-by-side with internal sales reps, develop brand campaigns to achieve our Consumer Packaged Goods clients’ requirements by using data analytics
Use your Consumer Packaged goods CPG expertise by analyzing information to make and improve campaign data with the sales organization to grow the client relationships
Determine effective offers and targeting items utilizing our proprietary data mining software
Coordinate targeting and program information to ensure proper execution of campaigns
Ensure that CPG campaigns start on time and are managed and executed according to plan
Interface with third party targeting company to resolve targeting/ issuance rate concerns and to request additional data, when needed, for further analysis
Monitor internal reporting during campaign periods to ensure execution is in line with to brand expectations. Offer recommendations to improve Consumer Packaged Goods campaign performance
Analyze category volume and offer suggestions to sales reps to address and solve brands’ sales opportunities and threats
Translate findings from data analytics and brand analyses into campaign plans, designed to achieve brand objectives
Develop campaign review presentations for sales reps containing analysis of promotion and post-period data
Establish policies and procedures to improve current processes
Perform ad-hoc data analysis requests, as necessary
5 – 10 years of promotional marketing experience working for a manufacturer, agency or retailer
Strong analytical and presentation skills
Experience in designing target marketing initiatives, direct mail or retail promotions
Expertise in Excel, PowerPoint and Word
Working knowledge of databases
Consumer Packaged Goods OR CPG experience
Data Mining Software experience
Strong Data Analysis background

Digital Client Engagement Manager Resume Examples & Samples

Contribute to acquiring new business
Contribute to existing customer expansion and upsell activities
Acquire, Sustain and expand upon smaller client/prospect relationships to allow other sales people to further expand larger relationships
Personally responsible for achieving a monthly revenue quota in Targeting Sales
Educate and inform clients/prospects on new and existing data assets and audience recommendations with ongoing consultation to clients to uncover business challenges
Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines etc
Ensure timely handoff of sold accounts for ongoing management and retention
Individually field sales activities with occasional travel to customer/prospect locations
Responsible for regular status calls with Sales Leadership with existing portfolio
Individually develop solutions that helps solves Targeting clients/prospects marketing and advertising objectives. This to include joint or individual sales proposals on product details, capabilities and benefits
Recognize potential revenue opportunities and either individually or jointly craft the appropriate solution for the client/prospect on an ongoing basis
Partner with other business units including but not limited to solution support, product management and marketing personnel to ensure product and service education is delivered to assigned portfolio
Maintains contact with operations, legal, compliance, finance or any other groups as required
Collaborate on proposal development and presentations, RFP Responses, and other documentation that is requested or needed by the client/prospect
Develop highly effective relationships across all client/prospect base and internal departments
This role is highly suited for those individuals that are committed to progressing towards a Sales Account Director or Business Development Executive role within Targeting Sales
2 + years of sales/marketing experience
Experience working in a team environment, with demonstrated ability to partner effectively in optimizing account growth
Ability to analyze data and present industry specific insights to clients
Demonstrates a broad understanding of the online marketing space and ad tech ecosystem including key digital marketing terms
Agency or digital marketing experience is a PLUS
A proven track record of success cultivating relationships

Client Engagement Manager Resume Examples & Samples

Proficient knowledge (min 3-5 years) in wellness / health care / medical insurance / managed care business; to include many or all of the following: product knowledge, marketing processes, sales practices, account management and knowledge of administrative operations
Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work and be strategic
Florida health insurance license required

Client Engagement Manager Partner Rewards Resume Examples & Samples

Responsible for Customer Rebate Check Runs, Vendor Mgmt. Complaints
Work directly with our Partner Rewards team located in Uruguay to ensure proper training, relationships, and knowledge is being shared to ensure the success of the activities
Perform regular and ad hoc service capacity reviews with clients and coordinate priority setting of conflicting interests
Act as a first contact person for North America regional projects
Provide influence, direction and counsel to the business / functional management teams in regards to marketing program design and implementation
Provide inputs to BPCs, BPAs on changes implemented into RMS / AP processes that impact customer payments
Review and seek continuous improvement and simplification in Settlement
Knowledge of import regulations, and general import/export operational procedures
Integration Point FTZ software experience required
Knowledge of order management and inventory processes
Exceptional attention to details
Strong analytical, critical thinking, interpersonal and communicative skills
The candidate should have a minimum of 5 years in an International Business role
Integration Point Software
Strong service mind-set
High level of customer orientation
Strong co-operation with all actors in the Customer/Vendor MDM realm
High level of independence and pro-activity
Foster a climate of quality control and continuous improvement
Maintain excellent relationship with business, Infosys and CG key users
Experience in RMS
Experience in working with VMD / AP Teams
Advanced SAP and Microsoft office skill
Bachelor in Accounting and/or Finance

Client Engagement Manager Resume Examples & Samples

5+ years of experience with account management and consultative selling in an executive environment
5+ years of experience with account management or business development for a technology–based company
Experience in the defense market
Experience with program or project management
Experience with proposal writing
Experience with writing and interpreting technical expertise for Cyber technologies
Ability to present on a strategic, conceptual, and tactical basis, as needed
Ability to travel to Booz Allen Hamilton facilities and client sites required
Experience in working with civilian entities or accounts a plus
Experience with planning and organizing complex tasks and ensuring delivery from cross–functional teams
Experience with fast–paced and ambiguous environments and making challenging decisions quickly to enable decision making within large groups
Ability to influence and motivate others in cross–functional, internal, and external environments
Ability to multitask and prioritize without guidance
Ability to engage in strategic planning and facilitate discussions with senior level executives
Possession of excellent analytical, negotiation, and problem solving skills

Client Engagement Manager Resume Examples & Samples

Intake of the Experience Brief from the client
Determine scope of work, budget and timeline requirements
Input into the strategic direction of the experience based on a strong understanding of the client’s business objectives
Provide regular communication to the client on budget, timelines and project progress
Manage preparation for all decks and proposals required for ELT, SLT & project meetings
Obtain client feedback and drive increases in client satisfaction and engagement
Brief all shared service stakeholders (Creative, Production, Experiential, Tech, Corp. Comms, etc) on the project
Manage agenda for all review and check in meetings
Book all review and check in meetings
Manage all experience costs to ensure project remains on budget
Manage all timelines to ensure each shared service partner’s timelines work together towards the same end date
Ensure that all the deliverables meet the client brief
Respond to the requirements of the BUs for any amendments / alterations to the experience as deemed necessary due to client parameters
Review the standard of delivery with the team and make necessary adjustments
Work with Director, Experiential Creative & Development and One Rogers team as and when necessary to help drive and achieve optimum integration across Rogers
5+ years of related managerial experience with a proven track record of expertise in marketing/communications
Excellent interpersonal skills with an ability to work successfully with various organizational levels, whether that be with colleagues, senior executives, customers or partners
Innovative self-starter with a demonstrated ability to succeed in a fast-paced environment
Superior project management skills and detail orientation and proven ability to manage competing projects and prioritize accordingly
Proficient in standard suite of Office applications (Excel, Word, PowerPoint, etc). Experience with salesforce.com considered an asset
Available to work during normal business hours and on evenings / weekends as required for event execution
Bilingualism (English/French) considered an asset
Bachelor's degree in marketing, communications or related field

Client Engagement Manager Resume Examples & Samples

Responsible for the success of all assigned client implementations and client projects
Gather and document business requirements and analysis, system configuration and integration, manage project risk, and conduct user workflow training
Serve as key interface with clients during projects including frequent onsite meetings
Coordinates communications with Client Success Manager related to clients and internal constituents to provide updates and project status in a timely manner
Documents business requirements, client specific workflows, engagement policies, and change controls required to support successful execution of projects
2-5 years in Project Management, preferably FinTech
Strong interpersonal & communication skills to include the ability to effectively engage with clients directly onsite in order to status projects and resolve problems
Demonstrated ability to productively engage on high performing, cross-functional teams working narrower scope implementations, effectively prioritizing work, executing, and meeting measureable expectations
Ability to understand complex business needs and translate into a comprehensive set of requirements
Ability to identify issues that may impact client project success and solve and/or escalate appropriately
Analytical thinking and problem solving abilities and ability to manage multiple projects and client expectations
Effective resource and budget planning

Client Engagement Manager Resume Examples & Samples

Managing approximately 20 C level customers, predominantly trade credit with the intention of protecting these customers, communicating any new product development and assisting them to be more effective and efficient in their use of Equifax
Develop account management strategies, in conjunction with the specific sales team members for the nominated accounts. This is to enable a better understanding of the customer’s usage of our services with the intention of expanding these services and promoting additional usage. In order to deliver outstanding levels of customer success, the CEM will need to work with specified customers and keep a close eye on their base revenue spend and regularly monitor usage and opportunities with the account manager and the Southern and WA Regional Manager
Support the greater Southern Account Management team with client engagement, operational tasks and other duties as needed
Account Management & Customer Engagement
Personal presence and influencing skills
Problem solving and analytical abilities
Knowledge and/or experience of Equifax Products
Previous Account Management Experience
Extensive career progression opportunities available within a global company
Learning and professional development including working with complex products across multiple product lines

Senior Client Engagement Manager Resume Examples & Samples

Work collaboratively with Brightstar sales, inventory and product managers to assess opportunities, and implement and manage
10+ years experience in a Retail Marketing role
Bachelors degree in Business, Marketing, or related field, MBA preferred
Knowledge of retail, technology or supply chain marketing preferred; advertising agency experience a plus
Retail operations experience
Knowledge of print and production processes

Senior Client Engagement Manager Resume Examples & Samples

Minimum 5 years of increasingly responsible management experience required leading a client services or professional services team in a business to business environment in sales, management, operations, client services or related field with experience in providing service to top level clients
Minimum 2 years supervisory experience required
Minimum 2 years' experience with the infrastructure used in support of Software as a Service (SaaS) offerings preferred

IT Client Engagement Manager Resume Examples & Samples

Key responsibilities - Works together with Sales to develop resourcing and commercial models for new and existing client opportunities. - Implements and maintains a client governance model, including regular performance and relationship reviews. Manages all risks/issues with the delivery of services and ensures timely escalation. - Assures the quality of client engagement and continuous improvement, ensures deliverables are on time and to the required scope and delivery standards. - Actively manages the client relationship and key stakeholders with the view to maintaining client satisfaction and supporting business development, ensuring the onsite resources are delivering to the agreed engagement terms. - Actively seeks to balance the on/off shore delivery model to improve gross profit. - Supports revenue growth through pre-sales, with involvement in client planning processes to understand the work pipeline, identifying opportunities. - Works with other SQS stakeholders to identify opportunities to develop and enhance service offerings and delivery models. - Participates in formal client progress review meetings, providing relevant reporting as agreed on a client-by-client basis based on standard SQS approaches. - Timely allocation of appropriately skilled resource to support client solution delivery, responsible for ensuring that assigned resources are adhering to SQS policies, processes and raising non-compliance. - Provides project team with clear communications relevant to both SQS and the client and manages employee issues/concerns
General - Has achieved trusted advisor status at a senior level with the client. - Excellent client-facing skills, as an expert in field experience of influencing client decision making and direction. Takes time to establish underlying needs of client beyond those initially expressed. - Applies insight, originality and a broad perspective to generate revolutionary technical solutions. - Experience of introducing new concepts or strategies that significantly improve or revise the way business is done through to implementation. - Excellent communication and presentations skills. Maintains confidentiality, shares ideas and information, facilitates discussions and transfers knowledge to diverse audiences to achieve collective objectives
Technical - Proven track record in client engagement management with excellent project management skills. - Commercial experience in a professional services engagement frameworks, effectively organising and managing client engagements. - Excellent knowledge and understanding of the IT and IT services industry. - Ability to work in a matrix-management environment with strong client/customer service orientation. - The ability to grow and maintain a network of contacts both internally and externally. - Proven ability to transform customer requirements and expectations at a high level into a solution draft for client engagement. - Experience of leading teams with an off shore/on site delivery model. - Has sales support skills, including previous experience of pre-sales situations. - Good understanding of legal frameworks around client consultancy and services engagements
Management - Acts as a role model for continous learning and development andchallenges others to reflect and learn. - Experience of creating an environment that celebrates both successes and failures

Senior Client Engagement Manager Resume Examples & Samples

Utilize the Microchip Sales Processes to drive design wins to revenue at select target customers
The CEM owns and drives the company relationship with the assigned customer base
The CEM will also be responsible for supporting our distribution network in certain territories and engage with all channel partners
The CEM must effectively work within a team environment, to successfully develop and implement sales strategies
Communicate effectively with Microchip Product divisions
The ideal candidate will be self-motivated, and aspire to provide the customer with the highest level of support
Maintain an up to date knowledge of their customer’s products, market, competitive landscape and internal organization
Consistently meet or exceed sales goals
2+ years semiconductor sales experience
BS degree required / BSEE preferred, but not required
Strong project management / customer support skills
Excellent communications and writing skills
A strong drive to win within a competitive environment
Strong personal and professional values
Leads by example
Works collaboratively in a "team based" environment

Client Engagement Manager Resume Examples & Samples

Owns and executes the projects according to the SCIO Health Analytics Methodology
Ensure the services delivered conform to what has been contractually agreed upon between client and SCIO
Produce a detailed project charter and project plan to match customer requirements based upon contract deliverables
Manage the budget, timeline, resources, scope, client satisfaction
Create status reports and change requests in coordination with Account Management
Maintain project status and updates informing all stakeholders in a timely fashion
Participate in workflow design, documentation, and delivery efforts as a project team member
Coordinate and lead internal project team meetings
Coordinate and lead client facing meetings
Willingness to travel to client locations (up to 30%)
Strong claims processing, reimbursement knowledge in Health Care
Experience in professional services/consulting organization
Strong presentation, communication and negotiation skills
Experience working with global development teams preferred
Process Mapping Skills preferred

Client Engagement Manager Resume Examples & Samples

Proficient knowledge (minimum 3 years) in health care / health management / managed care business; to include many or all of the following: product knowledge, underwriting, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations
Ability to travel up to 50% (minimal overnight travel)
Health/Life license or ability to obtain upon hire

Client Engagement Manager Duson Resume Examples & Samples

Develop and implement strategies to identify prospective higher education customers for the TAMS product
Build and execute a sales plan to achieve quarterly revenue targets
Manage client/prospect inquiries ensuring timely and accurate responses
Develop sales and marketing materials in collaboration with TAMS Operations and DUSON Marketing & Communications teams
Engage prospective clients via telephone, email, web and (when needed) in person meetings to educate and facilitate the sales process (includes trade shows). Some out of town and overnight travel required
Manage all aspects of the sales close process (including proposal and contract development)
Serve as the primary point of service escalation and relationship management for customers including pre-sales, pre-implementation and post implementation activities, keeping TAMS Operations Team properly informed
Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities
Work with the TAMS Operations Team to identify product problem areas, new features, added value/revenue opportunities
Ability to perform technical sales, marketing and client engagement functions and achieve revenue goals
Strong interpersonal skills and an ability to build rapport with customers
Previous sales experience and an organized approach to work
Hardworking with a strong work ethic
Previous experience working as a client relationship manager or a track record of managing client relationships
Experience in an academic environment
Ability to work independently and make sound and timely decisions is a must
Self-starter and self-motivated
Relationship-building skills at all levels with customers and prospect organizations
Effectively communicate technical information to non-technical audiences
Proficient knowledge of Microsoft Office software, particularly Outlook, Word, Excel,and PowerPoint

Client Engagement Manager Resume Examples & Samples

5+ years of Legal technology experience, in a law firm, law department or IT organization
3+ years of experience managing legal technology projects
Ability to collaborate and drive decision making through consensus building
5+ years’ experience working with a Fortune 100 company legal department or large law firm Operations team

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Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Senior Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

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Client Engagement Manager, Interaction Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Senior Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Americas Client Engagement Manager, Equities Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Digital Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Partner Rewards Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

Client Engagement Manager Resume Examples & Samples

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Senior Client Engagement Manager Resume Examples & Samples

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