Club Manager Resume Samples

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N Casper

Niko

Casper

6450 Shanie Plain

Dallas

+1 (555) 343 2670

6450 Shanie Plain

Dallas

Phone

p +1 (555) 343 2670

Experience Experience

Houston, TX

Club Manager

Houston, TX

Thiel-O'Conner

Houston, TX

Club Manager

Supervise all club staff, including 3 direct reports; Associate Club Manager, Amenities & Events Manager and Maintenance Manager
Create and maintain an excellent work environment, centered upon teamwork and mutual respect
Phone support, creating correspondence, and provide back-up support for the managers as well as administrative staff
Monitor and evaluate club operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
Attend day and night Board meetings, committee meetings, develop and make presentations and recommendations to the Board regarding Club Facility Operations
Collaborate and provide support to General Manager
Member Engagement/Involvement - Communicate with members regularly to keep them informed and engaged and manage their accounts

Philadelphia, PA

Players Club Manager

Philadelphia, PA

Hickle Inc

Philadelphia, PA

Players Club Manager

Produces and improves periodic Slot Performance Analysis, identifying opportunities for service and product improvement
Develop, implement, and maintain a meaningful internal shop process for the entire Slots department to support improvement and address issues within GEM
Manages the departmental budget for respective areas and represents the department in the monthly Financial Review
Drives Slot Marketing and M life Desk operations performance through the analysis of KPI’s
Oversees decisions on hiring, discipline, vacations, terminations, training etc., for M life desk and Slot Marketing personnel
Develops and implements programs for the Slot Marketing and M life Desk teams that increase and improve employee engagement and guest service and aligns with all property and company goals
Research, development, evaluation, and implementation of new services, products, and technology to ensure the Slot Marketing team maintains competitive position in the market

present

Dallas, TX

Player s Club Manager

Dallas, TX

Senger Inc

present

Dallas, TX

Player s Club Manager

present

Assist guests (internal and external) with departmental transactions/information following all gaming regulations, Resort and departmental policies, and procedures
Responsible for maintaining a consistent, regular attendance record
Investigate script variations and report findings to the Executive Director of Marketing Operations
Leads by setting a positive example to all Associates
Respond quickly and efficiently to Player’s Club member’s related requests made by both current and prospective members received via the telephone, fax, mail or internet. Ensure that the information provided is accurate and current and within the established guidelines for the members rated level providing such information in a friendly and prompt manner
Complete shift work involving merges, adjustments and voids
Listen to and resolve guest issues or complaints as they arise. Research, investigate and review the findings of the issues involved and follow up with the guests, either by phone or in person, and inform them of the resolution or progress made on the original issue. Communicate effectively with the department leader when resolving guest requests and/or complaints

Education Education

Bachelor’s Degree in Hospitality

Syracuse University

Bachelor’s Degree in Hospitality

Skills Skills

Maintain exceptional Member relations and facilities by creating a quality environment through staffing, programming, service operations and maintenance
Develop aggressive sales, marketing and revenue plans and direct successful implementation working hand in hand with the Regional Manager following established budgeting and revenue guidelines
Responsible for promoting the game of golf and the club while providing quality service and a maintaining a high level of professionalism to the Members and guests of the club
Assist with the recruitment, selection and development of a qualified staff of Employee Partners (including Department Heads) to understand the relationship between value, Member satisfaction and Member retention
Create and maintain an excellent work environment, centered upon teamwork and mutual respect
Conduct oneself as a representative of the ClubCorp management team by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, Guests and Employee Partners
Ensure all Members receive the level of attention and service necessary to exceed their expectations. Ensure follow up on serious Member complaints/concerns quickly and effectively
Participates in preparing an annual financial budget and achieves these goals throughout the year through proper forecasting, cost controls, labor management and revenue generating programs
Leads and oversees the operations of the Club Lounge, Lobby Lounge, Meeting Rooms and Swimming Pool
Ensures that personalised service delivery is maintained, met and exceed our prestigious guests expectations

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Kingdom Club Manager Resume Examples & Samples

Attend to all guest enquiries with poise in a helpful and professional manner
Remove barriers and identify opportunities for continuous improvement (service, products, facility, systems, etc.)
Develop and transfer knowledge and skills to entry level management leaders and multifunctional Frontline Cast
Lead the execution of processes and procedures to exceed Guest expectations and to deliver consistent high quality Guest Service
Ensure target metrics and any legal and regulatory requirements are met in a timely manner
Responsible to conduct daily pre-shift meetings as well as conducts daily briefing meetings to communicate relevant Guest, Cast or business information in a timely manner
Model and ensure effective communication and promote positive relationships within and across lines of business, peers, and vendors to achieve a successful day-to-day operation
Execute local projects, monitoring operational impact, readiness and schedules
Anticipate future staffing needs and plan accordingly
Responsible to resolve Guest concerns regarding concerns about experiences at the hotel, theme parks or other areas on Disney property
Walk the area regularly; interacting with Guests, Cast Members and partners on a daily basis to ensure a seamless stay experience and delivery of superb service
Demonstrated ability to lead a team of leaders
Able to be self-directed and demonstrate strong leadership and relationship skills consistent
Demonstrate a strong level of professionalism and confidence
Demonstrated strong organizational, time management and follow-through skills, with strong attention to details
Demonstrated strong written, verbal communication and presentation skills
Ability to converse in Mandarin & English

Club Manager Resume Examples & Samples

Hire, train, motivate, supervise, coach and evaluate staff. Build a winning team
Manage staff scheduling and ensure proper shift coverage
Grow the business quickly
Conduct daily facility reviews to ensure cleanliness and safety
Provide the highest levels of customer service to all members and guests
Successfully manage payroll and supply expenses to stay within budget
Supervise and approve all cash management reports
Facilitate all other projects or responsibilities as required
Proven leadership ability in an educational, fitness or professional setting
Minimum two (2) years management experience in a customer service business (Preferably Retail or Fitness)
Proven ability to hire, direct and train staff
Possess honesty and personal integrity
Be enthusiastic, energetic and personable
Passionate, intelligent and knowledgeable regarding the service and fitness industry
Current CPR/AED certification
Hardworking and diligent
Excellent time management, organizational, problem solving and follow-up skills

Club Manager Resume Examples & Samples

Maintain exceptional Member relations and facilities by creating a quality environment through staffing, programming, service operations and maintenance
Develop aggressive sales, marketing and revenue plans and direct successful implementation working hand in hand with the Regional Manager following established budgeting and revenue guidelines
Responsible for promoting the game of golf and the club while providing quality service and a maintaining a high level of professionalism to the Members and guests of the club
Assist with the recruitment, selection and development of a qualified staff of Employee Partners (including Department Heads) to understand the relationship between value, Member satisfaction and Member retention
Understand the rationale and requirements detailed in ClubCorp's policies and operating procedures
Conduct oneself as a representative of the ClubCorp management team by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, Guests and Employee Partners
Participates in preparing an annual financial budget and achieves these goals throughout the year through proper forecasting, cost controls, labor management and revenue generating programs

Delta Club Manager Resume Examples & Samples

Manage high volume, upscale food and beverage of the Premier Delta Club including Delta Sky Lounge, Delta Sky Club and Delta and Metro In Seat
Plan, direct and control Delta Club year-round to meet operating and financial goals, client objectives and customer needs
Bachelor's degree or equivalent experience is required
Experience in a union environment is a plus

Club Manager Resume Examples & Samples

Qualifies sales opportunities through inquiries and prospecting to maximize revenue potential
Inputs data to generate proposals, contracts, BEO's, update client files, and enter information into Cater Trax
Follows-up with all clients through phone calls, letters, and site tours in order to secure contracts and ensure customer satisfaction
Greets and services all clients/groups to ensure satisfaction
Must be able to successfully manage and execute events in a fast-paced environment, preferably with experience in off premise catering, this accounts for 25% of the position
Verifies, from the booking report, that all files are made and that all bookings are turned definite in a timely manner
Phone support, creating correspondence, and provide back-up support for the managers as well as administrative staff
Direct mail campaigns or e-blasts as needed
Weekends and evenings will be required based on the bookings
Creates and maintains reports as needed to assist with the sales effort
O High school or equivalent education required, Bachelor's Degree preferred

Regency Club Manager Resume Examples & Samples

Managing the day to day operation of the Regency Club including guest arrival, departure and the lounge area
Knowing all club lounge guests, understanding and anticipating their needs
Building and maintaining strong relationships across all levels of the organization
Managing all costs associated with the department including payroll
Working closely with the Director of Rooms for all matters relating to Rooms division
Relevant degree in Business or Hospitality
Minimum 2 years' experience within a 5 star hotel in Rooms Division as a Manager or Assistant Manager
Superior customer service skills with the ability to personalise the guest experience
Outstanding leadership skills
Highly motivated, solutions-oriented self-starter with adaptable teamwork style

Country Club Manager Resume Examples & Samples

Responsible for oversight of daily Golf Course Food & Beverage multi-unit operation up to $400,000 annual revenue
Interact successfully with the client management team and customer base
Developing new concepts to increase existing revenue sources for public premium service and catering sales
Ability to solicit and market new onsite and offsite catering opportunities
Recruit and develop a service oriented team to achieve member and guest service excellence, development and implementation of robust service training program
Partner with the District Manager to plan and execute business development strategy for growth
A minimum of 5-10 years’ experience as a food and beverage manager in a top country club/hotel/resort setting is preferred
Has strong leadership skills, a positive and motivational management style

Raffles Club Manager Resume Examples & Samples

Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
Manage and supervise the lounge during operating hours
Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
Meet and greet all guests personally
Oversee maintenance of efficient repeat guest history system
Promote Inter-Hotel sales and in-house facilities
Perform such functions to include but not be limited to
Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level

Assistant Grand Club Manager Resume Examples & Samples

Education: Bachelor’s degree in hospitality or related field
Communication Skills: Proficient in communicating in the English Language, ability to speak a foreign language desired. Ability to handle challenging situations and able to communicate with confidence, respect and humility
Professional Experience in Hospitality: Progressive experience in Front Office or Guest Services gained over the last 7 years in a 5 star luxury property, 2 years of which would have been spent as a Grand Club Manager or Guest Services Manager. Well versed in the local area and able to relate to various cultures and groups

Club Manager Resume Examples & Samples

Responsible for the oversight of hiring all open positions within the club
Build and maintain rapport with all members and guests of the club
Follow through on all issues to ensure company standards are met and exceeded at every opportunity

White Carpet Club Manager Resume Examples & Samples

Prior management experince, 4- 5years minimum leading people and solving problems
College Degree - preferred
Proficient on Microsoft applications and POS software - required
Ability to answer questions and speak intelligently about all resort products - required
Ability to stay calm in busy and stressful situations - required
Previous RPOS experience- preferred
Attention to detail- required
Commitment to excellence and high standards-required

Assistant Leisure Club Manager Resume Examples & Samples

An understanding of how a Leisure Centre operates and strong background working in a customer facing role
Professionalism, organisational & communication skills are a must
Previous experience of managing a team would be beneficial
Experience in Pool Plant operation and Lifeguarding is particularly desirable but not essential as a full training programme will be provided
Plenty of enthusiasm and high levels of energy, for this exciting and sometimes pressured role
A genuine interest in health, fitness and wellbeing, you will be excellent team player willing to roll up your sleeves and get stuck in

Kids Club Manager Resume Examples & Samples

Ensure all kids and teens club equipment are in proper operational condition and are cleaned on a regular basis
Ensure all kids and teens club facilities are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction
Deliver a creative, energized and safe activity program for kids, teens, and families staying at the resort

Assistant Club Manager Resume Examples & Samples

Membership & Personal Training Sales - Responsible for achieving sales goals established by leadership team
Club Management - Lead by example and motivate team members to bring their best every day
Service Excellence - Provide members with the best equipment, guidance, and value-added services to help them achieve results

Kid s Club Manager on Duty-river Oaks Resume Examples & Samples

Ensuring an interactive environment between all children
Providing a safe and comfortable environment for all children
Assisting GM/AGM with budgeting
A warm and patient demeanor along with excellent communication and multi-tasking skills are essential
Builds effective relationships and partnerships with fellow employees, colleagues, supervisors and clients

Leisure Club Manager Resume Examples & Samples

A background in leisure club operation, ideally within a hotel setting
An understanding of the importance of flexible working and be confident in your knowledge of health and safety legislation
A decisive, strong communicator able to lead by example
You’ll know what it takes to offer great service and grow membership through sales activities

Assistant Grand Club Manager Resume Examples & Samples

Proficient in communicating in the English Language, ability to speak a foreign language desired. Ability to handle challenging situations and able to communicate with confidence, respect and humility
Progressive experience in Front Office or Guest Services gained over the last 7 years in a 5 star luxury property, 2 years of which would have been spent as a Grand Club Manager or Guest Services Manager. Well versed in the local area and able to relate to various cultures and groups
Demonstrated skills in leading a diverse team with varying degrees of experience and talents Able to teach and inspire team members to be their best everyday

Leisure Club Manager Resume Examples & Samples

To manage and demonstrate high quality customer care within the Team to meet the service requirements of the club
To manage stock ordering and procurement to ensure maximum profit and minimum waste
To produce departmental budgets in line with the main hotel budget
To recruit and train staff for the Leisure and Beauty club in order to ensure a highly motivated and efficient team
To comply with all legal requirements and carry out statutory training for all Team members
To liaise with customers regarding requirements, enquiries, complaints and compliments, and taking any such action as may be necessary to ensure satisfaction and maintain the high standard of the club
To develop effective sales strategies for the Leisure Club, in order to maximise membership yield, whilst achieving the business plan objective
To maintain an effective mechanism to collect membership renewals
To check all areas of the Leisure club are kept to the standard of the Operations Manual
To actively sell added value service and products, such as Personal Training sessions etc
To ensure the ongoing security and safety of the Leisure Club equipment
To ensure the Quality and Standards of the department in accordance with policy and SOP
To offer guidance and provide advice on performance management processes, including appraisal, discipline, sickness and absence, maternity etc
To comply with all legal requirements in respect of health, safety and welfare of all members of staff and customers
To follow up new enquiries within 24hours
Advertise and promote the Leisure Club to potential new members
Ensure that all payment transactions are accurate, recorded and followed up where necessary
To manage local and corporate sales initiatives
To initiate and implement Sales Plan
Identify peaks and troughs and recommend action to compensate and maximise business
Develop accurate customer database
Add value to members through external communication, and customer initiatives and competitions

Metropolitan Club Manager Resume Examples & Samples

Actively participate in event operations and private parties to assure quality and consistency
Direct the activities of all Metropolitan Club front of house staff as required; evaluate performance, coordinate scheduling of personnel to provide adequate staffing, instruct employees on policies, procedures, and duties and activities; handle disciplinary matters
Responsible for inventory controls and adherence to food/labor cost specifications
Handle guest relations and ensure adherence to quality assurance standards
Maintain budgeted profits and report generation in a timely manner
Weekly review of Productivity and Labor
Conduct meetings updating staff on daily goals and objectives
Ensure efficient and professional service according to standards
Two years restaurant/food service management or related degree preferred
Three years supervisor or management experience
Micros POS and Tangent operating systems knowledge preferred
Experience in food preparation, inventory and cost control, scheduling and purchasing
Proficient in Microsoft office and point of sale systems
Knowledgeable in the operation of a high volume sit-down restaurant with high service standards

Player s Club Manager Resume Examples & Samples

Provides appropriate levels of guest service with all guests in an effort to exceed their expectations
Manage the day to day operations of the Pearl River Rewards Booth and its operations to ensure compliance and adherence to all established Choctaw Gaming Commission regulations, government regulations, Title 31 requirements, Pearl River Internal Audit policies and other tribal, state, federal and gaming regulatory standards, policies and procedures designed to protect the integrity and confidentiality of the Pearl River Resort Rewards Club members information and data
Ensure the assigned associates are trained in the use of the departmental procedures and ensure proper telephone etiquette, excellent listening and communication skills are provided by the department staff and that the associates are focused on the guests’ satisfaction
Assist guests (internal and external) with departmental transactions/information following all gaming regulations, Resort and departmental policies, and procedures
Respond quickly and efficiently to Player’s Club member’s related requests made by both current and prospective members received via the telephone, fax, mail or internet. Ensure that the information provided is accurate and current and within the established guidelines for the members rated level providing such information in a friendly and prompt manner
Investigate script variations and report findings to the Executive Director of Marketing Operations
Listen to and resolve guest issues or complaints as they arise. Research, investigate and review the findings of the issues involved and follow up with the guests, either by phone or in person, and inform them of the resolution or progress made on the original issue. Communicate effectively with the department leader when resolving guest requests and/or complaints
Establish the quantitative and qualitative standards to be set for the department
Complete shift work involving merges, adjustments and voids
Reconcile paperwork generated on a daily basis and maintain the various logs utilized
Complete logs and produce reports detailing the aspects of Player’s Club enrollment, usage, and plan participation, as required. Prepare other reports and correspondence as requested
Ensure all Rewards Club inventory is maintained and stocked
Work closely with and communicate as necessary with all departments to assure flow of accurate information
Handle sensitive and/or stressful situations or information with tact, discretion and a pleasant demeanor
Ensure that established security measures aimed at preventing cheating, theft and embezzlement are in place and their effectiveness are monitored and evaluated regularly
Maintains a working knowledge of facilities, as well as special events on property, in order to advise customers of same, whenever possible
Held accountable, to a very high degree, for the accuracy and thoroughness of departmental records and reports
Maintain a high degree of confidentiality in performing all aspects of their assigned responsibilities. Ensure that the assigned associates also maintain confidentiality
Leads by setting a positive example to all Associates

Players Club Manager Resume Examples & Samples

Oversee all of Mlife Desk operations, Slot Marketing training and development, Guest Experience Monitor (GEM) evaluation & recovery
Oversees decisions on hiring, discipline, vacations, terminations, training etc., for M life desk and Slot Marketing personnel
Manages the departmental budget for respective areas and represents the department in the monthly Financial Review
Supervises M life Desk employees in all aspects of operation including staffing, scheduling special events and promotions, etc
Drives Slot Marketing and M life Desk operations performance through the analysis of KPI’s
Interacts with other Department heads in all phases of planning slot events, etc
Develops and implements programs for the Slot Marketing and M life Desk teams that increase and improve employee engagement and guest service and aligns with all property and company goals
Develop, implement, and maintain a meaningful internal shop process for the entire Slots department to support improvement and address issues within GEM
Produces and improves periodic Slot Performance Analysis, identifying opportunities for service and product improvement
Research, development, evaluation, and implementation of new services, products, and technology to ensure the Slot Marketing team maintains competitive position in the market
Regularly reviews and updates every respective department policies and procedures to ensure practices are relevant and up-to-date
Stay informed of changes in the casino environment to best serve the objectives of the organization and adjusts service strategy accordingly
Recommends and designs slot floor configurations
Players Club Supervisor
Bachelor’s degree in Gaming, Hospitality, Business Management or related field or equivalent work experience
At least five (5) years of experience in a manager or supervisor role
At least three (3) years of experience in Slot Operations or a gaming environment
Effectively communicate in English, in both written and oral forms
Prior Management Experience in Hospitality
Prior Analytical Experience
Working knowledge of Microsoft Office Applications including Word, Excel and PowerPoint
Ability to learn and adapt new software systems (Point of Sale, CMS)
Must be able to perform basic math operations

Club Manager Resume Examples & Samples

Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively
Ability to make decisions and solve problems creatively. Implement and enforce The Club at Natomas Park Rules and Regulations, resolve member conflicts, mediate disagreements between members, temporarily suspend card privileges, and refer serious member infractions to NPMA office for hearings and possible Board action
Oversees club membership, activities, events, maintenance, food & beverage service and daily general club operations
Monitor and evaluate club operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
Ensuring all club staff provide high-level customer service for all residents, guests and associates
Preserve confidentiality and security of sensitive member data. Ensure computer files and records are backed-up and stored securely
Supervises the Activities & Events manager; including but not limited to planning, organizing, implementing, promoting and evaluating of comprehensive year-round events and services in a cost effective and efficient manner
Oversee all facility revenues generated from membership fees, rentals, merchandise sales, services, activities and events. Develop policies and procedures for accounting and depositing funds
Oversee the handling, reconciling and auditing of petty cash account
Oversee the selecting of independent contractors (instructors, personal trainers, educators, massage therapists, etc.) for special classes and activities ensure proper documentation, certifications, licenses, certificate of liability insurance and contracts are maintained at the Club
Supervise the Maintenance manager; including management of all upkeep and preventative maintenance requirements of the facility, including regular and deferred maintenance projects, janitorial care of the physical plant, annual, quarterly or monthly inspections and testing, emergency systems, building security systems, and facility equipment. Prepare and report monthly to Board of Directors regarding status of current projects and facility repairs and defects
Proactively create and successfully complete facility maintenance action item lists, develop facility budget for board approval, obtain competitive bid proposals to maintain maintenance coverage (Landscape, HVAC, Pools/Spas, custodial, etc.), while lowering costs, monitor all vendor and contractor work, assist Board in identifying and replacing those vendors and contracts that may not perform to the Association's standards
Coordinate and direct the work of individuals engaged in purchasing materials and supplies, authorize budgeted expenses according to the Association's policy/guidelines, manage purchase orders and approved contracts, and maintain financial records for club expenditures
Review and/or inspect the work of staff, independent contractors and vendors for quality, accuracy and completeness
Oversee the Food & Beverage handling operations, including budgeting, pricing, inventory, purchasing, staffing, training, auditing, inspections, procedures and policies. Ensure compliance with all Federal, State and County Food and Safety Handling and Liquor License requirements
Responsible for all aspects of club associate life cycle; including recruiting, interviewing, screening, scheduling, hiring, training, monitoring, retaining and supervising of all staff, with support from the Human Resources department
Maintain high quality standards through consistent coaching, evaluations and job performance reviews
Manages payroll for all club associates; including budgeting, reporting and approving timecards
In partnership with Human Resources, resolve conflicts between employees, initiate corrective or disciplinary actions
Identify training and development needs within the association and work with Human Resources and/or Training departments to ensure employees are developed to their highest potential, while promoting excellent customer service to members and their guests
Implement and manage the NPMA IIPP (Injury and Illness Prevention Program) including safety programs to prevent or correct unsafe working conditions or practices, conduct monthly safety meetings for personnel and report all staff injuries immediately to FirstService Residential Human Resources department
Ensure compliance with applicable federal, state and county laws, regulations and/or agency rules, standards and guidelines
Oversee marketing and advertisement of approved club activities, social events and classes
Inventory, log, track, photograph, mark and identify all facility equipment, furniture and fixtures. Maintain historical files, equipment data, warranty, information, manuals, repair logs/expenses of facility fixtures and major equipment
Coordinate and process work orders, purchase orders, sales slips, job orders, estimates, proposals, receipts, invoices and statements for facility expenditures; code and account for expenditures from approved budget or board approved expenditures, authorize payment and submit to accounting department
Ensure all necessary vendor documentation, copies of licenses, certificate of liability insurance, W-9's and maintain permanent vendor files and a vendor electronic database have been collected and qualified with FirstService Residential
Monthly preparation of statistical reports for the Board of Directors including: attendance records of members/guests, events, rentals, activities, private and community functions, classes, aquatics, etc
Process club financial accounts subject to collection of California Use Sales Tax, preparation of data, and completion of Annual Sales Tax Return/Record
Responsible for the professional management of the club facility operations, Monday -- Sunday, 24/7, Available to participate in standby emergency schedule for evening, weekend and holiday coverage
Available for after-hours and emergency calls and site inspections
Attend day and night Board meetings, committee meetings, develop and make presentations and recommendations to the Board regarding Club Facility Operations
Develop and maintain warm relationships with Board Members, Delegates Committee Members and Association Members
Supervise all daily functions of Natomas Park Club House
Supervise all club staff, including 3 direct reports; Associate Club Manager, Amenities & Events Manager and Maintenance Manager
Collaborate and provide support to General Manager
Hospitality or CMAA certification preferred
Bachelor's Degree in Public Administration, Business Administration or related field preferred
A minimum of five years customer service experience; with at least 4 years' experience in a related field of hospitality and a minimum of 2 years managerial experience
Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred
Food Safety Certification
Must have working knowledge of Alcohol and Beverage control (ABC) laws
A minimum of 2 years food service experience