Web Support Resume Samples

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R O'Conner

Rosamond

O'Conner

25582 Rippin Prairie

Philadelphia

+1 (555) 405 6184

25582 Rippin Prairie

Philadelphia

Phone

p +1 (555) 405 6184

Experience Experience

New York, NY

Web Support Analyst

New York, NY

Hartmann Inc

New York, NY

Web Support Analyst

Running stress testing
Second line support for java and web based applications
Produce and maintain support documentation
Basic Unix Shell
Maintain automated environment
Apache, Weblogic, Tomcat, JBOSS
Run regular checks

Philadelphia, PA

Web Portal Support Manager

Philadelphia, PA

Bernhard-Klocko

Philadelphia, PA

Web Portal Support Manager

Responsible for provide supervise to managed service team on day to day basis to oversee SLA metrics and identify opportunity for service improvement
Responsible for performance management of the support team, coach and guide the team member
Drive incident, problem management activities across application portfolio
Provides leadership for sustaining functions supporting Member Portal applications core functionality and integration with satellite systems
Stakeholder communications on performance, plans and service disruptions (planned & unplanned)
Manages and prioritizes (with PMO input) delivery of minor enhancements
Manages Application Configuration changes, patches, Breakfix releases, and Disaster Recovery activities

present

Chicago, IL

Manager Web Portal Application Support

Chicago, IL

Kihn-Considine

present

Chicago, IL

Manager Web Portal Application Support

present

Manage a staff of direct and indirect resources for their assigned applications and manage established budgets and forecasts
Manage professional employees by setting team direction, resolving problems and providing guidance to members of your team
Manage the release calendar for all OM activity (code fixes and work orders)
Provide second level application support, coordinating the involvement of business and / or development resources in problem resolution as necessary
Manage application - specific production support processes
Lead and develop people
Manage the relationship (relative to Operations & Maintenance (OM) between the business customers and IT partners for assigned applications

Education Education

Bachelor’s Degree in Computer Science

University of Memphis

Bachelor’s Degree in Computer Science

Skills Skills

Identify enhancements to improve supportability, operability or performance of applications (and develop supporting business cases for suggested enhancements)
Demonstrate integrity and ethical behavior by complying with applicable laws, regulations and policies and requiring the same from others
Manage professional employees by setting team direction, resolving problems and providing guidance to members of your team
Manage the proper level of OM engagement in development processes to ensure that new applications/functionality are supportable following transition to OM
Assist OM team with problem triage, categorization (break / fix vs. enhancement), root cause analysis and ability to duplicate a problem
Maintain knowledge of and leverage IT industry / marketplace technologies and trends
Coordinate business approval of production migrations (release entry framework)
Manage the relationship (relative to Operations & Maintenance (OM) between the business customers and IT partners for assigned applications
Manage application - specific production support processes
Provide second level application support, coordinating the involvement of business and / or development resources in problem resolution as necessary

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15 Web Support resume templates

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Web Support Analyst Resume Examples & Samples

Monitor applications
Second line support for java and web based applications
Produce and maintain support documentation
Running stress testing
Maintain automated environment
Tune applications
Upgrading/patching
Change, incident and problem records
Run in depth investigations on issues
Run regular checks
Java/J2EE applications experience
Apache, Weblogic, Tomcat, JBOSS
Weblogic WLST
Basic Unix Shell
Troubleshooting experience
SQL and Toad
Remedy/ITSM

Web Support Analyst Resume Examples & Samples

Fluent German is essential
Proven experience in creation and maintenance of websites with associated knowledge of HTLM/Java
Proven experience in Wordpress/shoppify//Drupal or similar platforms
Strong communication, customer service, and support skills

German Web Support Specialist Resume Examples & Samples

Experience working in a B2B environment
Strong communication, customer service, relationship management and support skills
Native level language skills in German or Dutch

Web Application Support Resume Examples & Samples

Work on some of the most complex challenges in large scale computing by utilizing your skills in data structures, algorithms, and object oriented programming
Provide Level 2 Incident Management support for customer facing web applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution
Automate manual enterprise operations tasks and optimize business process to reduce workloads & create proficiencies
Monitor and maintain operational readiness of Enterprise Applications including AWS hosted applications
Support Autodesk enterprise growth and ensure stability through maintenance activities on Enterprise Applications
Design, develop, re-factor, optimize, and enhance web application software utilizing Java and other open source technologies
Work with open source tools, create API, rich dashboards and implement proactive monitoring

Enterprise Web Application Support Resume Examples & Samples

Develop, support and administration of Eaton’s enterprise portal, web content management and related environments
Development and enhancements to existing portfolio of Java applications and channels
Provides end user to support for enterprise applications
Performs and leads support and problem management activities
Performs and leads activities related to the promotion and migration of software and associated components through the pre-production to production environments
Applying user-perspective and system critical monitoring to production issues
Ability to collaborate, build and maintain relationships with technical groups
Initiate continuous improvement initiatives within the team and Enterprise
Provides guidance and training to development staff portal, web content and other technologies
Strong understanding of enterprise web architecture and Java based web applications
Experience with enterprise level web application administration – Support, development, configuration, maintenance, disaster recovery, patching,
Ability to solve problems, quickly and completely and to communicate solutions clearly to peers, customers and management
Working knowledge of Linux/Unix Operating System internals; network
Working knowledge of enterprise database systems, SQL
Ability to weigh various suggested technical solutions against business needs and choose the most effective solution, given technical merits, cost considerations, and manageability
Ability and desire to learn other technology areas as needs arise such as access management, single sign on and LDAP development
Understanding of application technical architectures
Ability to work independently, set priorities, work under pressure, adapt to demanding situations and maintain schedules
Strong customer focus with the ability to meet or exceed customer service level
High School Diploma/GED from an accredited institution is required
Minimum of four years’ experience working with enterprise web applications or a minimum of six years’ IT technical experience is required
Must be legally authorized to work in the US on a permanent and consistent basis without company sponsorship
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
No relocation is being offered and all candidates must reside within 50 miles of Cleveland, OH, Maumee, OH, Moon Township, PA or Galesburg, MI
Four years of enterprise web application development and administration experience contributing to the successful development, implementation, change management, and production support of mission critical enterprise systems
Expertise supporting and developing Java-based applications
Strong knowledge of Java, JSP, JSF, CSS, SQL
Oracle WebCenter Portal, Oracle WebCenter Content (UCM), Adobe CQ / AEM a plus
Knowledge of user authentication, authorization and single sign-on (SAML, Kerberos)
Basic knowledge of XML, JavaScript, ANT, Eclipse, JAAS, Portlets (JSR-168, 286), web services, version control
Ability to troubleshoot a Java application on a Unix or Linux server
Knowledge of Information Architecture / User Experience concepts and best practices is a plus
Requires the ability to work on and support multiple simultaneous projects of varying scope and scale
Collaborates with other IT resources both in-person and virtually
Demonstrated expertise and/or capabilities to work on complex applications
Demonstrated expertise with Microsoft SharePoint
Solid critical thinking/analytical and problem solving skills
Excellent communication skills, both written and verbal, at all levels of an organization
Strong team-oriented interpersonal skills including facilitation and negotiation, ability to lead and influence others, and the ability to effectively interface and work with a wide variety of people
Able to lead process improvement efforts

Manager Web Portal Application Support Resume Examples & Samples

Lead and develop people
Manage professional employees by setting team direction, resolving problems and providing guidance to members of your team
Leverage diversity and inclusion to drive employee engagement and foster teamwork and collaboration
Demonstrate integrity and ethical behavior by complying with applicable laws, regulations and policies and requiring the same from others
Manager and ensure compliance with IT structures, processes / technologies
Maintain knowledge of and leverage IT industry / marketplace technologies and trends
Influence or provide input to forecasting and planning activities
Manage the relationship (relative to Operations & Maintenance (OM) between the business customers and IT partners for assigned applications
Manage application - specific production support processes
Provide second level application support, coordinating the involvement of business and / or development resources in problem resolution as necessary
Continually develop support skills to minimize dependency on development resources
Assist OM team with problem triage, categorization (break / fix vs. enhancement), root cause analysis and ability to duplicate a problem
Work with business partners to ensure appropriate prioritization for scheduled maintenance, including coordination of priorities across applications when required
Coordinate business approval of production migrations (release entry framework)
Provide leadership in critical issue resolution during war room process
Facilitate the hand - off of new release functionality from the development team to the OM team
Facilitate the gathering of business requirements to support OM activities as necessary
Identify enhancements to improve supportability, operability or performance of applications (and develop supporting business cases for suggested enhancements)
Collect, analyze and report SLA and OM metrics data (and take corrective actions as warranted)
Resolve issues with application-level service performance
Identify, sponsor and implement continuous improvements initiatives within the OM unit
Manage a staff of direct and indirect resources for their assigned applications and manage established budgets and forecasts
Participate in the budget setting process including justification of planned staffing levels
Optimize the mix of resources to obtain maximum results at the lowest cost
Manage the release calendar for all OM activity (code fixes and work orders)
Ensure compliance with all Sarbanes - Oxley and other audit/security requirements
Manage the proper level of OM engagement in development processes to ensure that new applications/functionality are supportable following transition to OM
Participate in on - call responsibilities 24x7x365
Experience managing critical business portal applications with a $5 million budget of on / off shore resources
Document Management support experience
5+ years of applications development (or support) experience in a large enterprise Unix / Java based environment
2+ years of experience leading teams and / or managing workloads for team members
Prior experiences leading distributed teams
Ability and willingness to hold on - call responsibilities to respond to system issues 24x7x365
Prior experience leading development and / or support for large, critical applications (preferably on multiple platforms)
Previous experience managing a remote team of resources including offshore team members
Previous budgeting experience
Previous healthcare industry experience
Adobe Experience Manager knowledge
Bachelor’s degree or higher level of education or equivalent experience

Websphere, Linux, Web Server Support Resume Examples & Samples

Support 1300+ WAS 6.1/8.0 servers
Installation, maintenance and administration on Linux and Windows servers 24x7 (requires On-Call rotations)
Supporting WebSphere, Linux Operating System, Web server (IHS/Apache)
Applying patches, installing software, managing file systems, monitoring performance
Troubleshooting alerts from monitoring system for system error conditions (Servlet Error, Web Server timeout, system down, disk full, CPU busy, memory full, etc.)
Servicing incident tickets / request submitted by developers and application
Requires late shift rotation (12:00pm-8:30pm shift )
Requires On-Call rotations
Excellent WebSphere/IHS skills
Excellent Linux/Unix administration skills
Excellent relationship management and communications skills working with third party vendors, customers and management team
Excellent communication skills written and verbal, with individuals and teams located in multiple geographic locations
With the ability to describe issues to upper management .Good problem solving skills and analytical abilities
Must have the infrastructure experience and should be able to identify and investigate the Infrastructure and performance related issues (especially network issues)
Highly motivated, team oriented but able to work with minimal direction
Ability to meet critical deadlines and adapt to changing requirements
Strong technical aptitude, able to multi-task and be flexible to respond to changing priorities
Ability to deal with all levels of the business and IT
Ability to maintain a customer focused mind-set
Ability to drive the process improvements
Experience with the client’s Information Security Policy and standard controls processes (ACR/ICR/SCRP)
Information security risk management
Familiarity and hands on experience with Adobe Enterprise Manager
Cloud Management would be a huge plus
More than 5 years of experience in IT operations Linux administration
Experience with day-to-day Operations
In-depth knowledge of IT and experience in IT Operations
Creative at developing approaches to problems and recommending actions
Proven leadership skills, team or project leading experience
Experience working with business customers and global groups

Web Commerce Support Engineer Resume Examples & Samples

Oracle Endeca Guided Search and/or Oracle ATG Web Commerce
General e-Commerce concepts including personalization, shopping carts, customer service, content creation and management
General search concepts including guided search, search interfaces, relevancy ranking
Strong programming background including direct experience in Java, C# or C++, J2EE applications (Java EE concepts and constructs including Servlets and JSPs)
Good understanding of enterprise software production systems (including high availability architecture)
Working knowledge of relational databases, SQL, and JDBC
Understanding of TCP/IP networking and general client/server concepts
Install, configure, and maintain Oracle WebLogic Server or other web application server
General knowledge of UNIX and Windows operating systems at the admin/install/troubleshooting level
Communication: Excellent communication (written and oral) skills; describe complex technical ideas and concepts effectively; synthesize concepts and present step-by-step instructions to customers; provide general advice when specific steps are not available or applicable
Influencing & Negotiating: discuss and arrive at a mutually acceptable solution; convince others to take appropriate action
Customer Focus: Focus on satisfying the technical and business needs of Customers; understand the impact of customers' technical and business requirements
Quality: Adhere to internal processes and tools to meet Service Level Agreements; generate new ideas for continuous improvement
Working Globally: Adhere to global work processes, including occasional24x7 weekend shifts; collaborate and communicate with customers and team members from diverse cultural backgrounds
Problem Solving: analyze causes, identify alternatives, and recommend the best solution to customers; synthesize complex sets of documentation and knowledge-articles; read and interpret log files and source code; reproduce issues inhouse and accurately report defects to product development

Rep, Web Sales Support Resume Examples & Samples

Creates media plans and special promotions tailored to client needs
Proactively identifies potential new business clients and creates plans to sell
Works directly with sellers to determine pre-sales research needs. Conducts pre-sales fact-finding to assist in sale and/or product development
Assist sales team with gathering of competitive materials, sales call preparation and CRM tracking
When appropriate, makes sales calls to identify client needs
Receive and review client orders for accuracy, resolve discrepancies (i.e. correct rate, correct distribution, correct product) and notify sales rep
Facilitates fulfillment (delivery), tracking and billing of campaigns to ensure that deliverables meet client expectations
Maintain knowledge of fulfillment workflows and processes
Maintain understanding of available products and the necessary information to process them
Work with other sales planners when needed on more advanced order placement
May support manager on directing lead inquiries, request for proposals, etc
Communicates and escalates project issues as appropriate
Fosters open communication amongst all stakeholders
Bachelor’s Degree preferred but not required
Knowledge of Interactive Advertising industry preferred
Requires a high proficiency with technology, including Word, Excel, PowerPoint, and other proprietary software for processing orders and tracking sales calls
Experience coordinating complex advertising campaigns
Must have a positive/ can-do attitude and be driven to optimize results for clients

Web Support Technician Resume Examples & Samples

Minimum one year customer service or help desk experience required, preferably in a global multi-location company
Minimum one year experience using Windows based platforms and configuring Internet browsers and other internet technology required
Minimum one year of Windows/WinNT environments, Web Browsers (e.g., Internet Explorer, Netscape, etc.), firewalls and proxy servers, TCP/IP networking and troubleshooting and VoIP preferred

Web Centre Support Resume Examples & Samples

Use vendor’s Commercial-Off-The-Shelf (COTS) products to develop or maintain workflow for item setup
Analyze and evaluate technical options
Serves as a strong technical resource for developing customized reports
Provides support to resolve customer issues
Solve system integration issues

Web Support Engineer Resume Examples & Samples

Superior listening, communication and problem-solving skills. Ability to investigate and resolve customer issues
Solid systems analysis skills to interpret data sources and deliver reporting IT solutions against a business requirement
Strong coding/development knowledge of one or more of the server side technologies [ASP, ASP.Net]. Strong knowledge of HTML, DHTML, VBScript, JavaScript, and CSS is must
Good working knowledge of any of the database like MS Access, SQL server, Oracle, MySQL is a must with minimum Database Administration
Should be effective in grasping the process knowledge of projects and end to end business flow
Strong understanding of capturing requirements
Strong customer-focus and results orientation
Ability to work independently with minimal supervision
Person should be willing to take Initiative and challenges in work

Support Web Developer Resume Examples & Samples

Provide exceptional service to both internal and external customers
Create and maintain technical content for Support’s knowledge base
Identify and resolve website related issues, following best practices for customer service and technical writing

Web & Technical Support Specialist Resume Examples & Samples

IT Coordination duties
Technical upkeep of harvardmagazine.com (and appropriate subdomains/microsites)
Business staff collaboration
Editorial staff collaboration
Digital Strategy

Director Global Web Support Resume Examples & Samples

Keeping HP competitive, understanding the customer and user experience, ensuring our Web portal is easy to use with the right content available at the right time
Leading a dynamic team covering: Reporting and Analytics, Usability Testing, Features, and Search Analytics
Leveraging the latest technology as we continue to evolve. Driving our digital support strategy, pushing towards digital and self-serviced options supporting the GBUs and regions
Working in partnership with IT and managing the constraints to enable change within the Customer Support function
Working in a cost constrained environment, identifying and understanding practical solutions that will be financially viable for HP
Looking for cutting edge solutions that will help reinvent our customer support experience
Design consumer and commercial web experiences that respond to customer needs, exploit online trends, and incorporate information architecture into smart page design and navigation
Develop and maintain web production processes that enable efficient NPI’s, localization, and site evolution
Ensure alignment with key stakeholders on all digital support activity and performance
Make search experiences and content find-ability hallmarks of the HP support experience
Ensure site quality and customer self-service success through user testing, daily monitoring, online analytics, and structured response procedures

Associate Web Services Technical Support Resume Examples & Samples

Professional fluency in written and spoken English - proficient level required. Language capability in Cantonese/Mandarin is a big advantage. Mandarin is a must
Technical knowledge of web development languages/programming
Some networking knowledge would be advantageous
Students or fresh graduates in Computer Science, Engineering or a related subject
Knowledge of web development/online programming languages

Utl-web Support Resume Examples & Samples

Oracle DB / SQL experience 3+ years
HTML 1+ year experience
C# and .Net 2+ yrs
Visual Studio 2010
Web Development
Web Services

Web Support Manager Resume Examples & Samples

Deal directly with customers either by telephone, electronically or face to face
Run small web projects, estimate costs, manage timescales and resourcing
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries
Bachelor's degree, preferably related to IT or Internet and Web technology
Google analytics knowledge
High Web analytical skills
Min. 1 year of experience in Customer Web Support
Experience with web development technology and content management systems
Confident individual with excellent client facing and interpersonal skills
Highly organized and hard working

Web Support Engineer Resume Examples & Samples

Work collaboratively with business units, especially the marketing team, on daily site content maintenance for all Fortinet external and internal web sites and ensure consistent quality across all company sites
Collaborate with content owners in the content publishing of web sites; test web applications, programs or pages for web sites; troubleshoot and resolve the errors and malfunctions or escalate
Mockup, design and build web elements and web pages; maintain web pages for design and style change
Work with team to handle web sites and related inquiries; support for the request categorizing and response; administer website permissions and access for end users
Assistant for the web sites monitoring, analytics and reports
A Bachelor’s Degree (or equivalent education and experience), preferably in Computer Science/Engineering, Information systems or related, along with a minimum of 2-years’ related work (not education) experience
Experience with web site and web UI, HTML, CSS and Javascript. jQuery and Bootstrap is a plus
Experience with web component and layout design, understanding responsive UI design, understanding web image optimization,
Experience with using major web browsers and knowledge of cross-browser and cross-device. Knowledge of DOM and developer console is a plus
Knowledge of Web CMS platform
Good written and verbal communication skills, attention to detail, and willing to help people for requests

IIS Web Services Support Resume Examples & Samples

3rd Level Support - Incident troubleshooting, analysis and resolution beyond 1st, 2nd level, consultant to other IT functions in terms of using production IIS environment
Experience in administration of Windows 2000/2003/2008, IIS5, IIS6, IIS7, .Net application integration in large complex environments (installation, configuration, monitoring, upgrade)
Strong ability to diagnose and resolve IIS / .Net issues
While this job does not involve direct networking administration, it does require a good understanding of how Firewalls, Load Balancers and other enterprise network technologies work
Experience with Microsoft Windows Clustering technologies
Experience integrating internal and public internet facing applications
English language skills – excellent written and verbal

Web Technical Support Specialist Resume Examples & Samples

Bachelor’s Degree in Computer Science, Electrical Engineering, Computer Engineering or 5 years equivalent work experience
Understanding of other Internet programming languages, including asp, asp.net, .net 2.0 and 3.5 framework, java, JavaScript
Working knowledge of database driven web applications and programming languages (ASP, VB Script, ASP.Net, VB.Net) Must be adept at designing SQL queries to connect to SQL databases
Must have a portfolio, and proven track record with 2+ years of related work experience as a *team lead* or similar leadership experience in web development, website management, or website architecture design
Solid understanding of functionality, usability and user interaction for web applications and web databases
Experience working within ITIL or other IT best practice frameworks
Experience collaborating with programmers in public-facing web development
Comprehensive experience with all aspects of Web site content management
Understanding of project management principles, and experience managing projects using PMI standards

Web Hosting Technical Support Resume Examples & Samples

A passion for providing customers with a positive experience
Ability to troubleshoot technical issues
Basic website and WordPress knowledge
Familiarity with Linux based systems (Ubuntu, Suse, and Gentoo to name a few)
Help Desk or Call Center Experience
A helpful and friendly attitude

Summer Intern Technologist Web Application Support Resume Examples & Samples

Must possess good interpersonal skills and professional demeanor
Experience with Microsoft Office products: Outlook, Word, Excel and Access
Some understanding of technology and telecommunications is desired
Computer Science

WEB Support Information Technology Consultant Resume Examples & Samples

Computer technologies and software to create web content and accessible forms that include text, graphics, and digital media components, web technologies, content management systems, standards, and plug-ins
HTML and Cascading Style Sheets (CSS) how to apply institute web guidelines, standards, and templates
Digital media (graphics, animations, streaming media, digital audio and video) and the ability to incorporate them into a website
Web content accessibility tools and requirements
User experience and universal design principles
Photoshop and the ability to translate web designs into functioning websites
Copyright laws and industry standards
Adobe visual tools
Proficient knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Visio, etc.)
Work patiently with users using consultative skills to assess and identify application requirements and successfully translate those requirements into user friendly systems, solutions, and applications
Research, recognize trends, and evaluate new and emerging technologies and advancements in desktop and mobile web design and development
Apply university standards when approaching and solving visual problems
Continually seek training and professional development opportunities, keeping abreast of the changing technology and computing environment
Analyze and research data
Monitor, track and report on workflow status
Prioritize, organize and manage multiple tasks
Develop and deliver technical support and user documentation
Integrate multiple applications and/or systems
Multi-task and manage multiple ongoing projects
Learn new technologies and business processes from both a technical and functional perspective
Work and interact effectively and collaboratively with a diverse population by establishing, promoting and maintaining cooperative and productive relationships with others and as a member of team and unit
Explore and adapt to changing technologies
A bachelor’s degree in computer science, graphic design, communication design, or related discipline
Experience with a web content management system, especially participation in systems administration, training and programming
Experience with responsive web design
Experience providing one-on-one and large group technical training to non-technical people—through production of written and animated training materials or in-person trainings
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position

Web Domains Support Specialist Resume Examples & Samples

Directing and managing the domains for all accounts
Creating, editing, and maintaining e-mail accounts for client base
Assisting clients in supporting and resolving hardware and software issues that may impede the use of product
Working knowledge of domain registrar and web hosting technologies
Experience with MS Windows and Windows applications, PC hardware and software
Ability to solve practical problems and deal with a variety of variables
Basic PC, Networking and wireless LAN troubleshooting skills
Experience in providing technical support for Tier 1, 2 & 3

Web Portal Support Manager Resume Examples & Samples

Responsible for performance management of the support team, coach and guide the team member
Holds vendor resources accountable for their delivery
Executes a hiring and on boarding plan to stand up a team as needed
Provides leadership for sustaining functions supporting Member Portal applications core functionality and integration with satellite systems
Responsible for provide supervise to managed service team on day to day basis to oversee SLA metrics and identify opportunity for service improvement
Drive incident, problem management activities across application portfolio
Drive complex issue resolution in Member Portal and Mobil space
Ensure service quality to our end customers by review code changes and approve change requests to production
Manages Application Configuration changes, patches, Breakfix releases, and Disaster Recovery activities
Serves as the key technical support domain leader and interface between IT and BSC business functions leveraging portfolio application systems
Responsible for project intake support of Web Portal Applications by working with IT PMO and Application Development team during project deployment. Ensure managed service team up to speed with knowledge required to support new application or enhancement to existing applications
Manages and prioritizes (with PMO input) delivery of minor enhancements
Stakeholder communications on performance, plans and service disruptions (planned & unplanned)
Supports an environment emphasizing resource development and growth in support of the Blue Shield of California values
Bachelors in computer science or related field
10+ years of IT experience
Effective Verbal and written Communication with peers, leaders, and business customers on complex issues
Expert level understanding and experience with Software Debugging and integration techniques (Web applications, Services integration, SOA)
5+ years as a technical lead/ sr. developer for Java/J2EE/Web, using technologies such portlets, Content Management Systems, Responsive Web
8+ years of broad knowledge of Eclipse IDE, troubleshooting tools (Splunk, fiddler, Browsers debugging tools, logs analysis, system monitoring)
Experience integrating with RESTful API back ends
Desire to work in a fast paced, agile, collaborative environment
Ability to review technical design specifications and strong estimating and planning skills
Able to effectively communicate across teams and roles
Ability and desire to thrive in a proactive, high-pressure, client-services, environment
Understanding of other technologies such as Oracle, LDAP, SCRM
Extensive technical leadership skills including management of sustaining support for complex, enterprise level software portfolios of applications
Experience developing and delivering communications to executive stakeholders
Experience in multi-sourced on and offshore teams
5+ years in leadership position managing complex application support, managed service application sustaining support model
Familiar with Health Industry
ITIL v3 certification (advanced certification preferred)

Web Centre Support Resume Examples & Samples

2 or more years of experience in IT design/development/implementation and support of production systems, preferably in printing industry
Must have strong analytical and problem solving skills and experiencing writing test scripts
Must have following technical expertise with demonstrable experience: XML, JavaScript, SQL
Database technologies – Sql Server and similar databases. Oracle experience strongly preferred
Experience with implementing Commercial-Off-The-Shelf (COTS) products with integration to legacy systems
Experience troubleshooting and providing technical support
Ability to quickly learn vendor APIs and assess and recommend the solution capabilities
Proficient in English communication
Excellent written and verbal communication skills, especially within the IT community
Detail-oriented, self-motivated and able to work under pressure

Web Production, Help Desk General Web Support Resume Examples & Samples

1 Demonstrate ability to code and troubleshoot HTML and CSS
2 Possess well-rounded knowledge of web technologies, web development tools, usage of social media, content management systems and computer systems
3 Expertise in Drupal a significant plus. Knowledge of PHP, GIT Repositories, JavaScript libraries are all pluses
4 Possess capability of quickly learning and troubleshooting proprietary, government
6 Ability to discover, understand and communicate technical solutions and instructions
7 Maintain poise and professionalism in all customer communications
8 Adapt to multiple tasks and shifting work objectives

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