Community Manager Resume Samples

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K Murray

Kaia

Murray

740 Beer Mall

Detroit

+1 (555) 868 5138

740 Beer Mall

Detroit

Phone

p +1 (555) 868 5138

Experience Experience

Phoenix, AZ

Assistant Community Manager

Phoenix, AZ

Kilback and Sons

Phoenix, AZ

Assistant Community Manager

Working all WelcomeLink queues and escalations and issuing timely responses or trouble-shooting issues as necessary
Assists in the development of residence life/student development programs complimentary to programs offered at the University. Promotes resident involvement in programming activities at the property and attends all functions planned by resident staff. Provides guidance and training to staff members who are planning activities. Coordinates programming with the Student Activities Board representative and maintains a master calendar of property programming opportunities
Assists in the development of the office and Residence Life staff to include the Senior Community Assistant (SCA) and Community Assistant (CA) staff. In conjunction with the Community Manager (CM) and Contract & Marketing Manager, supervises SCA/CA staff members who are involved in office procedures; establishes time schedules for the SCA/CA’s, and ensures schedules are executed
Verifying that new and first time homeowners are set up in Connect or provide necessary verification documents
Assisting Billing staff in processing assessments and delinquency notices
Trains, motivates, and coaches staff members in the execution of their duties. Supervises the front office functions and staff to ensure that day to day administrative functions are handled efficiently. Facilitates bi-weekly SCA/CA staff meetings and weekly one-on-one developmental meetings. Attends weekly professional staff meetings and participates in ongoing staff development and training. Meets weekly with the Community Manager to discuss SCA/CA staff, programming, and conduct
Shall administer on-site human resource and payroll functions; assist in the solicitation, analysis, negotiation, and administration of third-party contracts for services and supplies; oversight of entire Covenants Team; monitor scheduling of use and inspection of common areas and conference room; issuance of boat, vehicle and recreation tags/stickers; manage and direct recreation attendants including their hiring, training, discipline and discharge; monitor the lifeguard contractor; serve as office manager; staff liaison to assist the Election Committee with planning and organizing annual election and annual meeting

San Francisco, CA

Community Manager

San Francisco, CA

Price LLC

San Francisco, CA

Community Manager

Planning, designing, developing and sending email, blogging and other marketing campaigns and calendars to a varied client base
Establishes workflows for requesting, creating, editing, and publishing social media content and communications (including real time implementations)
Manage social media campaigns including day to day activities thru posting, writing editorial, promotions with unique, fun engaging content
Assists with hiring, training, coaching, and evaluating on-site associates
Work closely with PR and marketing on social marketing content plans and execution, including creative assets and text for social and branding communication
Administrative tasks- delivering their mail, answering their phones, sending their packages, ordering their office supplies,
Working with significant time zone differentials and delivering under always-on deadline pressure is energizing for you rather than exhausting

present

Los Angeles, CA

Social Media Community Manager

Los Angeles, CA

Swaniawski Group

present

Los Angeles, CA

Social Media Community Manager

present

Oversee the strategy and day-to-day management of Disneyland Resort’s & Aulani, A Disney Resort & Spa’s social channels, including Facebook, Instagram, Pinterest, YouTube and Twitter
Serve as a subject matter expert on community management and stay abreast of social media trends, rapidly changing technologies, online competitor presences, and ongoing community dialogue. Consult internal guidelines and outside resources to maintain a working knowledge of industry best practices. Utilize expertise to advise and counsel LOBs and regions
Create content and/or manage the creation of content to support priorities while engaging fans on various platforms
Leverages listening platforms to gain user insights, enhance performance of existing functionality/tools and increase knowledge sharing between various internal stakeholders
Partner with various teams (Strategy, PR, Relationship Marketing, etc) to ensure that our presence across the Social Media platforms supports key Disney Parks & Resorts initiatives and are integrated with other consumer and social media initiatives
Monitor Avon Representative conversations on social media sites and work with the Customer Service team to manage responses in alignment with best practices and Sale strategy
Partner with Learning & Development Team to train Representatives on social media best practices so they can leverage social media to increase sales and recruiting success

Education Education

Bachelor’s Degree in Real Estate Studies

Chapman University

Bachelor’s Degree in Real Estate Studies

Skills Skills

Highly organised with a good attention to detail
Knowledge in community knowledge basics and practices
Strong communication and presentation skills - able to tell a good story
Strong attention to detail and the ability to multi-task effectively
Strong computer literacy across all MS Office programmes – basic Photoshop skills desirable
Ability to produce detailed and robust weekly reports on performance with actionable recommendations
Ability to learn quickly, adapt to new technologies and be self directed
Demonstrated ability to quickly grasp and understand complex business and technical concepts
Strong presentation skills, with the ability to work with other members across the organization
Strong knowledge or web technologies especially JavaScript, HTML, CSS, HTML

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Online Community Manager Resume Examples & Samples

Managing, developing and enabling internal and client communities, through digital content and a suite of tools (formal sites, account/team sites, collaboration tools)
Validating business needs and then working with the community to determine the required site configuration (design of content/structure) and manage launch preparations
Driving active adoption, participation, and growth through community moderation and sharing best practices
Identifying valuable content for harvesting and broader re-use and helping form new communities/teams around topics of shared interest
Assessing the impact of activities within communities through appropriate measures
Actively participating in team projects, as required, including supporting SharePoint migration initiatives
Bachelor’s degree in a related discipline or equivalent work experience
Proven experience working in a digital or knowledge environment, ideally in a professional services environment
Community building experience, preferably using SharePoint
Strong project management skills (facilitation, negotiation)

Community Manager Resume Examples & Samples

Implements a constantly evolving interactive content strategy that keeps social media messaging aligned with priority campaigns/narratives
Establishes a two-way brand conversation, building lasting relationships with key influencers and empowering fan communities. Monitors, discovers, escalates and acts on fan feedback (issues and opportunities)
Identify “real time” social media content opportunities and executions
Ensures all social media communications are on-brand, consistent in terms of style, quality, and tone of voice
Coordinates efficient and effective working relationships with internal teams, cross-divisional partners, and external vendors
Supports a multichannel editorial calendar that effectively communicates all social media scheduling, logistics, and execution activities to stakeholders
Establishes workflows for requesting, creating, editing, and publishing social media content and communications (including real time implementations)
Conducts ongoing usability tests and competitive audits to gauge social media effectiveness as a part of the ongoing fan conversation. Gathers data, interprets analytics, and makes recommendations based on the results

Community Manager Resume Examples & Samples

Developing and maintaining excellent relationships with content creators, and content partners
Provide editorial direction, planning, and guidance for our community publishing efforts
Editing content for clarity & style. Some original content creation
Seeking out and engaging content creators and content partners whose voices fit our mission, tone, and content needs
Spearheading & executing social media plans for all content
Monitoring SEO, tags, titles, etc for all content
Analyzing traffic trends in Google Analytics
Managing budgets and invoicing
4 years of online writing, editing, blogging and/or management of bloggers and other

Community Manager, Mtv-always ON Resume Examples & Samples

Grow and manage the Always On/MTV News Editorial reach on Facebook and/or other social media platforms, including posting, measurement, analysis and reporting
Explore and assess a wide array of social metrics including impressions, shares, likes, comments, and click-through
Develop and evaluate headline/visual/promo creation strategies and recommend strategic changes informed by data
Support efforts of senior research team and provide back-up where needed
Maintain weekly, monthly, and quarterly data trackers
Run experiments in collaboration with editorial, design and product teams and document outcomes
Identify opportunities for long term community involvement in content creation at MTV
You’re a social media addict
You have 1-2 years of related analytical research experience
3+ years developing Social Media strategy
Experience developing competitive insights reports
You have demonstrated proficiency working with databases
Must have experience utilizing digital analytic tools such as omniture
You can work independently but also as part of a team
You should have a creative streak and be passionate about media, especially Facebook
You should have a strong eye for details and be able to turn tables of numbers into a solid narrative
You should have strong written communication skills
You can deliver work under tight deadlines, as needed, and juggle multiple priorities as part of an evolving start-up team
You love the internet and aren’t thinking of this role as your entry in to pitch your own TV show

Community Manager Resume Examples & Samples

Prior newsroom experience
Solid understanding of all aspects of digital audience and what drives engagement and growth
Solid social media skills and ability to translate this into daily, results-driven promotion of our content
Ability to train, provide guidance and be a leader in a digital-first newsroom
Must be highly organized and have ability to handle daily, short-term and long-term assignments simultaneously and perform multiple tasks during a production cycle
Must be punctual, accurate and have excellent customer service and language skills
Can work independently, as well as collaboratively with staff and take direction from several editors
Familiarity with digital content management systems, HTML5, database applications and other digital tools
Minimum educational requirement, B.A. diploma
Experience in journalism required. Prior experience in social media required

Community Manager Resume Examples & Samples

Drive expertise across the team – provide thought leadership in the social and digital space and elevate market insights to the global team
Be the lead contact for global counterparts to ensure alignment on publishing plans and moderation strategies
Implement and land the global launch plans around key stories and content for the brand digital platforms – provide input to global team on local / regional adjustments needed
Copywriting of global posts and coordination with Digital, PR and Campaign Leads for campaign maximization
Build outreach initiatives to strengthen the brand personality and voice within the industry
Ensure consistency of brand tone of voice throughout the social space and aligned with other consumer touch points like adidas.com and retail
Experience as an interactive strategist, community manager or directly related experience
Understanding of social media moderation and conversation analysis
Outlook: advanced
Word: advanced
English: fluent
8 years industry experience – marketing, journalism, PR, social, digital, publishing
Follow the global launch plans around key stories and content for the brand digital platforms – provide input to global team on local / regional adjustments needed

Community Manager Resume Examples & Samples

Developing, launching, and maintaining effective Social Media campaigns for G/O Digital clients
Communicating with Account Managers and Clients to prescribe Social Media strategy and convey results in relatable terms
Collaborating to consistently deliver engaging, error-free content across a book of clients. This includes guiding copy writers with goals and content types, proofreading Social Media content and ensuring content is delivered for the right client at the right time
Respond to inbound messages on the client’s behalf
A dynamic, entrepreneurial culture
Competitive compensation & benefits

Community Manager, Stoney Creek Resume Examples & Samples

Change Leadership
Business Orientation
Developing Others
Achievement Motivation
Strong relationship builder - able to establish both internal and external working relationships in order to identify and implement strategies for business growth
Strong business acumen - able to assess local market conditions and respond appropriately
Strong business management skills – able to balance the rewards of meeting business objectives with the risk of loss to the client, employee, and shareholder. Follow corporate compliance guidelines to operate within legal and securities regulations and maintain appropriate risk exposure
Entrepreneurial, business-owner, mindset – able to seek out and develop new business
Sensitive to diverse cultures – address local community needs through appropriate recruitment and management practices

Community Manager Resume Examples & Samples

Assume ownership and responsibility for the management and running of our new online music community ‘The Soundboard&#8217
Create and maintain a thriving community by continually engaging members with fresh, interesting and creative content
Manage incentives for participation and ‘star’ members
Partner with our platform provider, via the Global Insight & Planning team to optimise response levels and demographic representation
Ongoing management of The Soundboard content and backend systems
Work closely with the US Insight & Planning leads to set the Insight priorities
Write proposals to deliver against internal stakeholder briefs
Design and upload questionnaires and stimulus
Moderate online focus groups
Identify key insights and learning’s from the community
Distil information into engaging PowerPoint summaries
Present findings to the wider Insight & Planning team
Support relevant Planning and Strategy initiatives (e.g. Trend Briefings, Competitive Reviews) that require Audience POV
Conduct additional desk research on trends when required for wider team projects
Minimum 2 years relevant agency experience managing online communities with exposure to research/planning/strategy
Excellent digital skills (maintaining website/uploading content/ managing community forums)
Experience and appreciation of social media platforms (Facebook, YouTube, Twitter, Instagram) and their application as a marketing channel and the ability to establish said platforms appropriate for the US market
Know the essentials of quantitative and qualitative research methodologies with a willingness and aptitude for moderating qualitative focus groups
A desire to develop knowledge and experience within quantitative and qualitative research
Creative and dynamic thinker, able to innovate
Will have sole ownership/responsibility for this community. Therefore needs to be a pro-active trouble-shooter with a high level of autonomy
Analytical brain, who can pull out the insights and summarise most interesting learning’s concisely
Good verbal communication skills – written and spoken – can present a story of findings in an engaging manner to management level stakeholders
Able to establish and maintain relationships with stakeholders across the business (A&R, Marketing, D2C etc.) to communicate the power of The Soundboard
A personality that can fit into ‘Label’ culture
Last and perhaps most importantly, a genuine passion for Music and popular culture. Finger on the pulse, trend aware

Community Manager Resume Examples & Samples

Build out the community management function within WBG Mobile in defining the team’s vision, objective, strategy and action plan
Act as the community management point-of-contact for the Product Management, Production, Digital Publishing and Central Publishing teams
Develop Community Engagement Programs: Create content – including editorial posts, polls, contests – to engage the community, build loyal fans, and spread positive sentiments
Develop the community management strategy in collaboration with the Game Team (Product Manager, Producer, Designer, Monetization Manager, Customer Relationship Manager) for assigned game
Monitor, report, and drive key community engagement performance metrics (e.g., reach, engagement, positive sentiments)
Be the Voice of Warner Bros. to the Players: Implement community management actions and monitor forums
Act as liaison to Customer Support and address the community’s needs
Identify community leaders and empower them to more actively contribute to the greater community
Be the Voice of the Community to the Game Team: Analyze and identify issues and trends, and share player feedback with the Game Team
Act as key liaison to Customer Service: Act as an embedded liaison between the Games Team and the central Customer Service team
Support the central Customer Service team’s efforts in communicating with and addressing top players’ issues on selected games
Record of success in managing team of community managers
Record of success in building gaming communities
Strong people management & leadership abilities and experience
Passion for mobile games
Entrepreneurial self-starter
Excellent written and verbal communication skills in English
Creative thinker with fresh ideas to activate our community
Team player with positive attitude

Commercial Community Manager Resume Examples & Samples

Commercially credit-qualified without limits (with preference for previous limits of $3MM or above)
Lending Subject Matter Expert (SME) with strong knowledge of Commercial products
Expert knowledge of end-to-end Commercial Lending Process (from customer to fulfillment)

Social Media Community Manager Resume Examples & Samples

Oversee the strategy and day-to-day management of Disneyland Resort’s & Aulani, A Disney Resort & Spa’s social channels, including Facebook, Instagram, Pinterest, YouTube and Twitter
Develop robust editorial calendar to support marketing priorities, events and social insights
Create content and/or manage the creation of content to support priorities while engaging fans on various platforms
Identify opportunities for social engagement
Partner with various teams (Strategy, PR, Relationship Marketing, etc) to ensure that our presence across the Social Media platforms supports key Disney Parks & Resorts initiatives and are integrated with other consumer and social media initiatives
Review analytics and share reports / key learnings with partners on a ongoing basis
Monitor emerging Social Media tools, trends, and applications
Must have 4-5 years of experience in a Marketing or Communications role
Demonstrated computer proficiency with Microsoft Word, Excel, Outlook, PowerPoint, Keynote
Demonstrated creative skills, especially with a focus on creative writing
Strong social media / digital knowledge with an understanding and passion for emerging digital trends and technologies
Previous Social Media community management experience
Proficiency with Adobe Photoshop
Knowledge of Disneyland Resort and Aulani, A Disney Resort & Spa
Familiarity and experience with the following tools: YouTube Insights, Facebook Insights, Google Analytics, social conversation monitoring tools
Bachelor's Degree in English, Marketing/Communications, Public Relations, or related field

Online Community Manager Resume Examples & Samples

Define social engagement strategies and identify emerging trends in the social media industry
Develop social media tactics, best practices on how to use social platforms most effectively for their needs
Create content which generates engagement and excitement about the brand
Increase customer engagement on the various social media platforms
Maintain the social media editorial calendar and ensure messages, campaigns and promotions are executed in a timely manner
Strengthen relationships with influencers, bloggers and other key social media players who could potentially with LE CHATEAU
Bachelor in Marketing or Communications
3 + years’ experience as a Community/Social Media Manager
Exceptional written and oral communication skills
Good working knowledge of Adobe Photoshop
Ability to engage and maintain social relationships on various platforms
Strategic and creative vision
Proficiency using Web analytics tools
Ability to react and adapt quickly to changes

Social Media Community Manager Resume Examples & Samples

Understand the Citibank global brand strategy, including aesthetic, voice and value components, and communicate as part of his/her work
Serve as Citi’s “face” on designated social media channels. Monitor, moderate, curate, respond to, and report on consumer conversations and engagement
Engage with Citi’s social community on owned platforms to drive engagement, start conversations, and drive awareness of Citi’s products and services
Partner with Citi’s Social Servicing Team to assist with resolving customer inquiries where appropriate. Aid in reaching out in instances where serviceable opportunities have been missed
Serve as a subject matter expert on community management and stay abreast of social media trends, rapidly changing technologies, online competitor presences, and ongoing community dialogue. Consult internal guidelines and outside resources to maintain a working knowledge of industry best practices. Utilize expertise to advise and counsel LOBs and regions
Understand the monthly content calendar and publishing strategies to assist with content planning and publishing when appropriate
Write timely, relevant content that aligns with brand guidelines and integrates US consumer product and services messaging for Citibank US social media channels for daily publishing and distribution
4-8 years of experience; bachelor’s degree required
Social media expertise; exemplary presence in social media channels
Able to build partnerships with key business and agency stakeholders at all levels
Thrives working both independently and as a team
Optimistic, entrepreneurial, driven leader
Gets hands dirty – enjoys rolling up sleeves and figuring things out

Community Manager Resume Examples & Samples

Four year bachelor’s degree in the geography field is required for example, Urban Planning
Understanding of the real estate development process
Presenting to Executives and senior management
Knowledge of Mapping and Demand Analytical Tools
Skilled user of Microsoft Office suite (Excel, Word, PowerPoint)
Proficient user of mapping software such as MapInfo products and GIS tools
Confident and persuasive in presenting business recommendations to senior management
Effective communication skills including concise written work, intuitive and visually appealing presentations, and clear verbal style
Advanced understanding of customer data in a bank environment. Understanding of data for analysis and decision making
Self-motivated team player with excellent interpersonal skills

Promotions & Community Manager Resume Examples & Samples

3-5 years of experience building and executing promotional campaigns for large consumer brands
Building strong business relationships and team atmosphere. Able to multitask and work under tight deadlines and changing priorities
Highly proficient in Keynote and PowerPoint
Knowledge of Basecamp and TeamGantt
Design skills (for presentations)
Agency experience in Cause Marketing
Interest in Corporate Citizenship/Philanthropy/Social Responsibility
4-Year Degree (any field of study)

Social Media Community Manager Resume Examples & Samples

Oversee the strategy and day-to-day management of Disney Cruise Line’s social channels, including Facebook, Instagram, Pinterest, YouTube and Twitter
Partner with various teams (Strategy, PR, Relationship Marketing, etc.) to ensure that our presence across the Social Media platforms supports key Disney Parks & Resorts initiatives and are integrated with other consumer and social media initiatives
Knowledge of Disney Cruise Line

Russian Community Manager Resume Examples & Samples

2 years +experience working in mobile or social games, interactive entertainment, digital/social media, community/content management, and/or online gaming
Strong analytical skills and ability to present complex information in a simple format
Experience managing Facebook fan page, website, forum, Search or other online outbound marketing content
Basic technical skills, such as HTML, Photoshop, knowledge of back-office tools for Web or Social Media
Ability to analyze game metrics, interpret data, and provide recommendations

German Community Manager Resume Examples & Samples

Expert language skills for designated territory
Flexibility to deal with changes and pressure
Passion for interactive marketing and gaming

Social Community Manager Resume Examples & Samples

Excellent presentation skills (speaking and visual design) required
Interest in additional emerging media, including mobile, AR and 2D codes
Understanding of social media tools and capabilities, including: Platforms (Facebook, Twitter, YouTube, etc.)
Management tools (Spredfast, Shoutlet, etc.)
Digital monitoring (Social Radar, Radian6, etc.)
Influencer outreach
Social media activation (paid, earned and amplification)
Social media measurement/analytics
Demonstrated success with client relationships, team management and business development

Social Community Manager Resume Examples & Samples

Proactively engage and respond to community members across all platforms, including owned sites, Facebook, Twitter and other social channels
Create content, both long and short form, with an understanding of which type of content works best on different channels
Manage content calendar and assets
Identify and engage brand advocates
Create and update daily, weekly and monthly reports
Identify issues and opportunities in user generated content surrounding our brands, report to appropriate parties
Collaborate with legal, product, client and agency partners
2-3 years experience in marketing and/or social media, automotive or global brand background is beneficial
Experience with managing social channels for a brand, including understanding the unique feature set of each and troubleshooting technical issues
Excels at research, possesses excellent writing skills and the ability to crank editorial and technical writing output
Ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound
Strong verbal and written communication skills and an ability to work individually on a project or in a team environment
Brings to the position outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines
Ability to communicate results to management and in a fast paced environment

Online Content & Community Manager Resume Examples & Samples

Set and maintain editorial voice across all LOA online platforms, including website, blog, social media, and newsletter
Create/edit/assign/commission, develop, and manage all online editorial content
Keep current with publishing schedules and work across departments to develop and maintain master content calendar for all web properties
Work with colleagues to create online promotional, membership, fundraising, and outreach campaigns
Work closely with website development team to maintain scrupulous standards during website redesign and, going forward, development of new features and functions
Engage and expand our community of social media followers with timely, relevant content that encourages responses and shares
Cover on-site literary events as needed
Keep current with emerging web technologies through relevant blogs and events
Track and report on all metrics
3-5 years’ experience managing content and production for high traffic websites, ideally in Arts or Humanities
Keen editorial sense and exceptional writing skills with ability to generate vivid and compelling prose

Community Manager, Williams Sonoma Resume Examples & Samples

Develop successful solutions to increase onsite engagement, customer interactions, and sharing opportunities
Partner with Content and Creative Services teams to develop compelling site content and assets
Solicit, manage, and present user-generated content
Maintain a high level of consistency between members on- and off-site brand experiences
Four years of online brand marketing experience or equivalent combination of education and related professional experience
Ability to work irregular hours as necessary
Undergraduate degree required; Undergraduate degree in Marketing, Advertising, Public Relations, Journalism or related communications field preferred
Editorial and culinary experience or knowledge preferred
Actively involved social media space, with a proven understanding of how to use social media tools to effectively listen, communicate, and build relationships
Hands-on experience with online communities and social networking sites in a professional capacity, including Twitter, Facebook, and YouTube account management
Technical understanding of existing digital platforms, emerging technologies, and integration strategies
Familiarity with SEO/SEM and mobile marketing principles
Excellent written communication skills, with the ability to successfully interact directly with customers and members of the community in a public forum
Strong interpersonal skills with the ability to establish effective relationships with all levels within the company
Effective time and project management skills, with ability to organize and prioritize efficiently
Highly creative and self-motivated, with strong conceptual and decision making skills

Social Media Marketing & Community Manager Resume Examples & Samples

Bachelor’s degree, preferably in Business, Marketing or Communications
At least 4 to 6 years in the field of social media and marketing
At least one to two years dedicated to a social media role charged with growing an audience and engagement
You are a strong writer with passion for all things technology
Demonstrated self-starter with the ability to handle multiple projects, prioritize work assignments, meet deadlines, and work independently in a fast-paced, dynamic environment
Demonstrated passion for the social media space
Experience in creating campaigns and utilizing multiple social platforms to build awareness, engage new and existing customers and increase conversion via site, store and other potential points of purchase
Experience using social management and listening tools

Assistant Community Manager Resume Examples & Samples

Lead, motivate, coach, and evaluate direct reports
Accountable for achieving KPIs for social media engagement and local content creation on community platforms
Collaborate across publishing teams to develop and execute epic cross-functional go-to-market plans with shared objectives
Generate, localize, and publish high-quality, creative multimedia content
Build, maintain, and broaden relations with key community leaders
Seed organic word-of-mouth through viral and social media campaigns
Plan, project manage, and execute online and offline events
Collaborate with \marketing and public relations to formulate communication plans and achieve consistent communications across our community channels

Community Manager Resume Examples & Samples

Collaborate on defining and helping to execute the community engagement strategy driven by the Community Developer for the title(s) in question
Build and maintain a calendar of content, events, and activities designed to keep players engaged with the product and franchise. Create player-facing resources and content such as guides, videos, FAQs to help enhance and deepen the player experience. Devise and manage contests and other events, and facilitate the fulfillment of prize delivery when necessary. Interface with internal production resources to produce assets required to support content deliverables
Communicate directly with the player base via the game’s website, forums, and other social media channels, and review/proof/copyedit outbound communications to ensure readability and alignment. Develop a messaging plan that aligns with content calendar and is designed to keep engagement across these channels at a maximum level. Help stimulate and moderate player conversations across these same channels
Build an identity and develop an active and engaged relationship with players in the fan-base. Develop programs to identify key influencers and leverage these community members to help evangelize the product for the community. Assess the community’s pulse, understand community concerns, and communicate community status to internal development partners
Create daily, weekly, and monthly reports capturing a snapshot of overall community health. Report on areas of concern for the community, surface trending topics/threads, and share/contextualize engagement metrics
Previous experience with user moderation in a digital/online environment, including experience working with forum, live chat, or other game mastering tools
Proficiency with MS Office, especially Word, Excel, and Powerpoint
Previous experience with customer first-contact and de-escalation a plus

Community Manager Resume Examples & Samples

Working with the Director of Community and Global Staff, determine the optimal community strategy for the German speaking market
Reviewing potential platforms to engage on, establishing presence, proactive and reactive engagement
Monitor and participate in the community on a daily basis. Act as an advocate of the community within the company, creatively and proactively assisting customers with non-technical questions, engaging in dialogues fostering connections and relationships, both between members and with you
Identify community stakeholders in the country office and develop a report to increase the visibility of the community activities, demonstrate value and provide help to other groups when possible (e.g. marketing, sales)
Identify community stakeholders outside the community or Autodesk (resellers, EDU, other communities…) to explore opportunities for collaboration
Moderate community interactions, ensuring constructive interactions and adherence to community guidelines
Encourage community participation and monitor for up-and-coming contributors / top-contributors and potential candidates for the Expert Elite program
Localize training, both for community members and Autodesk staff on community platform features and how to participate/engage with customers
Implement actions of promotion of the community in the market to increase traffic
Select outstanding examples of engagement and interaction in the community for internal and external PR purposes
Attend / represent the community in Autodesk events (AU, AUx, possibly others)
Host online events and contests as organized by the Global Events Manager
Develop reporting to monitor, analyze, review and report on operational effectiveness and of new initiatives/features
Regularly report on insights gained from community monitoring into the Voice Of the Customer, Content, Marketing and Product Dev teams, to help inform and influence their strategies
Minimum 2 – 3 years demonstrated experience and passion for engaging with others in an online community
Excellent bilingual (English and German) verbal and writing skills to ensure fluent communication with the team
Exceptional communication skills, with a personable yet professional tone that fosters meaningful relationships
Knowledge in community knowledge basics and practices
Ability to engage frequently with customers to represent Autodesk in a friendly yet professional way and culturally appropriate fashion
Strong ability to work on multiple projects with competing priorities, ability to re-prioritize based on current business needs
Demonstrated ability to handle multiple internal and international stakeholders
You work well in a team (including a virtual team), and are proactive and self-directed
You see the big picture, but are detail-oriented with demonstrated analysis and follow-through skills
Knowledge of web analytics and advanced Excel analytical techniques
Excellent interpersonal skills, especially in a cross-cultural setting; prior international exposure is a must
Superior ability to spot and mentor star contributors (“Super Users”) for the greater benefit of the community
Hey, if you got this far down the list, you must be interested. While you may not possess all of the experience and skills we are looking for, passion for the role and strong work ethic go a long way
And…you like to have fun, have a good sense of humor, and like working with a team who shares those attributes

Community Manager Resume Examples & Samples

Working with the Director of Community and global staff, determine the optimal community strategy for the Japanese speaking market
Reviewing potential platforms to engage on
Establishing presence
Proactive and reactive engagement
Identify community stakeholders in the country office and develop a report to increase the visibility of the community activities, demonstrate value and provide help to other groups when possible (e.g. marketing, sale)
Encourage community participation and monitor for up-and-coming contributors/top-contributors and potential candidates for the Expert Elite program
Minimum 2-3 years demonstrated experience and passion for engaging with others in an online community
Excellent bilingual (English and Japanese) verbal and writing skills to ensure fluent communication with the team
Demonstrated ability to handle multiple internal stakeholders, including internationally
Excellent interpersonal skills, especially in a cross-cultural setting. Prior international exposure is a must

Community Manager Resume Examples & Samples

Minimum of 3 years experience in an education or related communications position
Ability to convey thoughts and messages in a compelling way
Experience of creating and maintaining networks

Social Media Community Manager Resume Examples & Samples

Maintain the editorial calendar and coordinate the creation of new social content across corporate and business channels
Manage day to day community engagement on the bank's social channels
Actively engage with communities on behalf of Bank of the West
Regularly feed insights from Bank of the West community into marketing, communications, product, and service channels
Measure, analyze and report on qualitative and quantitative community insights, work cross-functionally to define metrics and track business results
Stay current on emerging social media tools, technologies, trends and developments
Support social contests, campaigns, activations, bank sponsorships and events
Collaborate on social customer service issues as needed
5 or more years of functional/professional experience
2 or more years of experience managing branded social media communities preferred
Demonstrated passion for social media and online communities
Knowledge of public relations, corporate communications and influencer programs
Proficiency with Photoshop and/or other graphic editing applications preferred

Community Manager Resume Examples & Samples

Maintain W voice in every post, no matter the platform
Work on larger initiatives with Social Media Manager such as live coverage of awards shows, fashion weeks, etc
Knowledge of the fashion industry and its key players
Familiar with analytics tools like SocialFlow, Parse.ly, Omniture, or others a plus

Community Manager Resume Examples & Samples

Previous experience in Marketing, Public Relations or Communications
Understanding of social media and the online space
Experience with media/media buying and marketing strategies/tactics
Ability to work in fast-paced team oriented environment

Enterprise Community Manager Resume Examples & Samples

Understanding team member motivation, goals and challenges,
Translating this into a strong community strategy, and
Effectively executing against that strategy
Strategic and Business
Identify, prioritize and build use cases. Manage roadmap and ongoing development of use cases including defining success metrics
Community planning and engagement- summarize progress to execs and others
Define policies/guidelines
Stay current on emerging collaboration best practices, tools, technologies, and trends
Develop and maintain content calendar
Curate content (feature, promote)
Summarize success stories
Contribute original content regularly (blog, status updates, docs, etc.)
Engagement and People
Coach and train executives to engage in the community
Welcome and train new/existing members
Engage team members regularly (“what you missed “email, mission development, etc.)
Act as regular social connector: daily maintenance (check in, comment, like, recognize others, etc.)
Moderate with diplomacy (coach on policies & etiquette, manage disputes if any arise (rare)
Supports Corporate Functions organization
Design and launch community groups (including graphics)
Provide some technical support
Help oversee technical roadmap and BAU
Analyze metrics, report to team and make adjustments
LI-SK1
10 or more years of experience working on digital initiatives in a corporate environment
5 – 7 years community management experience
Training/educational expertise a plus
Understanding of community best practices

Community Manager Resume Examples & Samples

Develop the community management strategy in collaboration with the Game Team (Product Manager, Producer, Designer, eComm Manager, Customer Service) for assigned game
Manage (franchise) community with an eye toward encouraging good community behavior and improving the overall tone of the community sites and forums
Extend program beyond (franchise) websites to begin engaging with external communities on press and fan sites
Help evaluate and manage new tools to provide better feedback based on solid metrics and analysis
Interface with other departments to represent and lobby for community interests. In particular, draft requirement documents (when requested) for new initiatives being developed by other teams as it relates to community
In conjunction with the Digital Communications team, manage development and delivery of clear, concise messages to players

Community Manager Resume Examples & Samples

Provide ongoing coaching and development to staff, ensuring a high level of employee capability and engagement through focused sales routines
Proven success in business growth and in establishing community and client relationships
Proven application of business acquisition mindset
Energetic and motivated to work within a dynamic environment

Community Manager Resume Examples & Samples

English native speaker, excellent written and verbal communication skills. A second language in French or German is a plus
Possess a solid understanding and passion for new media, social networking and the latest community tools and techniques
Proficient in at least one commercial forum software and content management system, such as vBulletin, Discuz and Drupal
Passion for games and the ability to understand and empathize with the unique needs and passions of player community
Demonstrate a proven track record for managing community professionals as well as building communities focused around a game/brand

Community Manager Resume Examples & Samples

Daily monitoring across our eCommerce communications, with a focus on product feedback and customer service escalations
Provide answers on positive and negative feedback within our community, fostering a two-way dialogue with our consumers
Establish processes for common contact reasons, with clearly defined flows and actions in order to ensure we are responding in a timely manner that addresses consumer needs
Align with the brand, newsroom organization, corporate communication and the European product marketing team, ensuring we’re representing a singular viewpoint across channels for key topics
Drive increase consumer satisfaction through communication and consumer engagement
Excellent verbal and written communication skills, you should know how to adapt a brand tone of voice in your communication in a way that seems human. We’re not using templates to respond to our consumers
Ability to think creatively and to drive community engagement and satisfaction
Ability to handle difficult communications
High attention to details
Fluent in English (oral and written) and German, ideally also French
College or university degree ideally with a focus on Marketing, Communication
Minimum of 5 years working experience in relevant area

Social Media & Community Manager Resume Examples & Samples

Build an operational team to listen, respond and manage the Digital D2C services social media strategy and on line community
Work with media agency and wider marketing teams to define and deliver a social media and search strategy across portfolio of owned online platforms in the UK and across EMEA, driving growth, positive awareness, affinity and WOM for Disney Digital D2C services ensuring the following areas are addressed
Product and guest queries are escalated to the correct team in a timely manner (guest services, production, marketing and content teams)
Maintain an appropriate listening and response strategy with the overall aim of driving traffic to the Digital D2C guest services hub
Establish and maintain an operational process to ensure Horizon Guests are managed and supported across the network of Disney social media sites and that Horizon Guest related activity on social media is captured within the Horizon GX data base
Identify opportunities for development in order to build social interaction within the other Disney lines of businesses
Drive paid social acquisition campaigns working closely alongside the acquisition team to ensure that messaging is aligned with all other activity
Use existing opportunities such as blogs, registration, Fantasy games, email newsletters and customer service to ensure maximum interactivity and engagement across social and digital platforms
Build relationships with key industry partners eg. Facebook, Twitter, Google, Bing and Yahoo!
Keep abreast of the latest trends, and be an evangelist for social media
Manage closed community with selected customers and best guests to trial and test new ideas and solicit feedback on product, content and marketing activity – sharing results with relevant team
Deliver consistent regular analysis of trends and reporting to senior management on key social media metrics, feeding in existing listening and analytics tools internally and externally monitoring brand sentiment and impact of marketing acquisition campaigns
Good understanding and experience of social media in an e-commerce/retailing environment
Experience of operating web production processes and workflows
Strong knowledge and experience of social media companies and strategies in the context of media streaming
Outstanding attention to detail and organisational abilities
An appreciation of design and technical development issues
Strong interpersonal skills to be able to liaise with Customer, Editorial, IS, Technical, Creative and Commercial teams
Customer care and quality focused
An international perspective

Community Manager Resume Examples & Samples

2+ years of community management experience
2+ years in technical support/service role
Bachelor’s degree desired
Advanced experience in mobile apps
Good understanding of Adobe desktop apps like Photoshop, Illustrator
Ability to quickly evaluate communications to determine what follow-up is needed, by whom, and with what urgency
Professional experience building and managing social media accounts for a brand
Excellent writing skills (both technical and general communication)
Desire and ability to learn new things and adapt to changing circumstances
Understanding of search engines and how to optimize performance of content through behaviors and content modification
Ability to identify efficiencies in order to serve the greatest number of customers

Assistant Community Manager Resume Examples & Samples

Act as public-facing representative of Heroes of the Storm eSports and communicate on behalf of the brand across multiple channels and at events
Contribute to the design and execution of all North American English eSports communication efforts across owned platforms and social media channels
Help develop communication plans and channels, striving for continuous improvement
Write blogs and provide coverage related to Heroes of the Storm eSports
Aid in the creation and management of community development projects related to competitive gaming
Build relationships with community eSports partners such as fan sites, influencers, players, teams, and volunteers
Ensure quality on behalf of the team and brand

Community Manager Resume Examples & Samples

Drafting and maintaining content calendars to align with brand guidelines and creative platforms; curating & publishing content (copy, photos, videos, etc.); establishing community culture and tone
Ideating and implementing original engagement tactics, in accordance with the strategy and creative teams, for all accounts
Measurement reporting of all client channels, delivered to all partners (brand/client, creative, and internal)
Escalation of issues, observations, opportunities, and insights through the proper chain of command
Writer at Heart:Copywriting experience in an agency or other creative marketing capacity is required
In the Know:Excellent knowledge of social media/social trends and all platforms
Talk the Talk:Excellent communication skills, able to articulate new ideas and tactics in written and verbal scenarios; innovative in nature
Self-Start Mentality:Ability to work both independently and within a team environment, without identified direction and/or responsibilities
Crunching the Numbers:Desire to identify key optimizations for content and adaptation to emerging consumer trends

Community Manager Resume Examples & Samples

Implement the social media strategy, coordinating with stakeholders across the Company to ensure its effectiveness and encouraging adoption of relevant social media techniques into the corporate culture and into all of the company's products and services
Work with the product team to ensure social media tools (for eg FB connect, Sharing buttons) are kept to date
Manage social media campaigns and day-to-day activities. Duties include online advocacy, writing editorial, community-outreach efforts, promotion etc
Manage presence in social networking sites including Facebook, Twitter and other similar community sites, posting on relevant blogs and seeding content into social applications as needed
Become an advocate of the brand in social media spaces, engaging in dialogues and answering questions where appropriate
Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review and report on effectiveness of campaigns in an effort to maximize results
Regularly feedback insights gained from social media monitoring into the Marketing and Editorial teams, to help them evolve their strategies in a timely fashion
Monitor trends in social media tools, trends and applications

Community Manager Resume Examples & Samples

Cover letter showcasing your writing skills and general personality and style
CV showcasing your relevant experience
A link to your Yelp profile and other social media profiles

Community Manager Resume Examples & Samples

Responsible for building audience within platform, planning and developing shareable content, participating and building relationships directly with fans and influencers, keeping the community engaged, and providing ongoing metrics tracking and optimization recommendations
Develops platform specialization and provides informed strategic recommendations, leveraging online pulse to develop insights that drive program and messaging ideation
Demonstrates an understanding of client campaigns and associated goals; works closely with Account to ensure that all questions are addressed and all relevant campaign materials are obtained

Associate Community Manager Pottery Barn Resume Examples & Samples

Monitor and maintain brand presence on social networks, including Facebook, \ Pinterest, Google Plus, Twitter, YouTube, Tumblr, and more
Manage community engagement on owned social media platforms
Interact with customers to maximize community engagement and drive positive perception and word-of-mouth for our brand and products
Use enterprise level social CRM tools to moderate posts, respond to customers, and collaborate with team members
Assist with creation of seasonal press materials in partnership with creative, merchant and product development teams for domestic press and international agency partners
Coordinate media requests for magazines, newspapers, broadcast and online media domestically. Primarily handle image requests and process stock withdrawals for product samples as needed
Track and file media placements digitally through Cision Media Monitoring Service. Create weekly clip reports for the PB brands and partner with agencies to create and maintain quarterly and annual reports
Create and maintain press and blog lists for seasonal outreach and targeted pitches
Bachelors Degree in Communications or Marketing preferred
Proficiency in Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook. Basic knowledge of Photoshop & CisionPoint a plus
Stellar communication skills - written and verbal
LI-DVK

Content Marketing & Community Manager Resume Examples & Samples

Define and manage the editorial calendar of postings to owned sites, social media platforms, and syndication outlets
Define micro-content strategy
Author and design posts on all content and social channels
Integrate business-line marketing programs, public relations, event marketing and other channels
Aggregate data from primary platform metrics and interpret data into macro dashboards
Analyze and provide insights of campaign results
Monitor social media channels, reviews, blog and content posts for sentiment and user interactions
Utilize manual and aggregate methods for monitoring and responding to user interactions
Be the online brand evangelist and ensure engagement of the brand users 24/7
Train internal constituents (marketing, product develop, sales and other) on content marketing and social media best practices

Associate Community Manager Pottery Barn Kids & Teen Resume Examples & Samples

Monitor and respond to feedback and support issues on social media in real time
Be a creative thinker. Employ innovative ways to engage users
Experience with social media publishing monitoring tools
1-3 years of experience in social media, digital marketing and/or public relations

Community Manager, Mobile Resume Examples & Samples

Create content – including editorial posts, polls, contests – to engage the community, build loyal fans, spread positive sentiments and drive players to login every day
Monitor, report, and drive key community engagement performance metrics (e.g., reach, engagement, player sentiment)
Develop and maintain strong feedback loop designed to assist Product Development, Brand, and Commerce teams
Report relevant metrics for (franchise) community team to managers to keep them abreast of team progress, risks, and challenges. Escalate departmental issues to managers where appropriate

Social Impact, Community Manager Resume Examples & Samples

Connect with key audiences that influence the environment in which we operate
Create professional networks
Share knowledge and expertise
Build public trust in Pearson as a trusted education partner
Work withBrand, Social Impact Strategy and Campaigns team, external agencies and partners to build a proactive, consistent and engaging story around Pearson’s flagship campaign, Project Literacy, which reaches internal and external audiences, drives participation, action and partnership development, and builds reputation in the literacy space and, more broadly, among the general public
Support all Social Impact activity bylistening to and understanding what conversations are happening about critical issues, how key audiences and stakeholders are thinking and feeling
Define and understand our audiences and support a strategy and approach to be part of the conversation
Play an active part in conversations to build strong relationships, developing a strategy and approach for engaging directly with partners and influencers
Support on development of Pearson’s broad Social Impact narrative, working closely with Brand, Insight and Impact team and across Corporate Affairs
Develop, write and curate content on a regular basis, up to 30% of time so there’s a steady stream of fresh relevant content to communities
As appropriate contribute to other sites by sharing content or guest blogging, and manage the Project Literacy blog and news content
Proactively create a programme of media relationships, focused on Project Literacy and social impact
Maintain Pearson’s social impact web presence across the social impact team’s internal and external facing sites
Play an active role in supporting live communities at events or through virtual experiences
Work with the Employee Participation Manager and Employee Communications team, to ensure Pearson’s Project Literacy and social impact narrative is well understood throughout the company, and employees are engaged to contribute
Curate and create high volume, low cost content that tells a compelling corporate story via blogs and social media
Manage and optimize paid social marketing campaigns
Manage team content calendar for social media and other online channels to align content themes with social impact activities and key global dates
Effectively use data and insights to inform decisions and approach; be the team’s go to person for campaign reporting
Demonstrated work experience in marketing, social media marketing, community management, digital or web marketing
Experience with set up and optimization of paid social marketing campaigns
Experience of interpreting data and insights to drive approach
Proven ability to work well cross-functionally

Corporate Community Manager Resume Examples & Samples

Helping create and implement a global content strategy for a range of social media platforms including [Facebook, Twitter, Instagram, LinkedIn, Instagram, Twitch and more]
Interacting with an international fan base on a daily basis bringing Ubisoft’s tone of voice to life online
Helping with ongoing monitoring and reporting tracking different KPIs on multiple platforms
Developing digital campaigns and initiatives that can be implemented across the company
Developing a strategy to boost our employer brand on social networks
Identify and engage regularly with influencers across a range of different communities

Community Manager, CEO Resume Examples & Samples

Define and understand our audiences and support an insights-driven communications strategy and approach
Support for the CEO’s internal communications programme, including townhall meetings, internal webcasts and key messages on strategy and business performance, in partnership with the Employee Communications team
Draft speeches, articles, and presentations on key themes for a wide range of external and internal audiences
Develop and run a strong digital and social media communications approach
Help to organise stakeholder engagement and media interactions for the CEO, working with others in corporate affairs and across Pearson
Regular article writing and research on case studies
Effectively use data and insights to inform decisions and approaches
Proven ability to write persuasively and quickly for a range of audiences and mediums/channels
Proven ability to deliver regular content on a wide range of topics, and project manage a schedule of communications
Strong understanding and experience of evolving social media best practice
Love and understanding of education issues
Passion for communication and excellent written and spoken communication skills
Superior interpersonal skills including experience of briefing and interacting with senior leaders
Demonstrated ability to manage multiple projects at once (and stay calm!)
Journalism experience in print or digital form
Experience writing position papers, policy work or speeches
Experience of other digital formats and tools including podcasting, video production and editing and other social media formats

Employee Community Manager Resume Examples & Samples

Evangelize and educate the Blizzard employees on the importance and value of community participation
Coordinate the development and delivery of new content strategies for the employee community
Lead the advocate’s network – providing direction and support
Develop and distribute a best practice network and materials required for maximum ongoing engagement
Highlight valuable contributions within our internal employee network to team leads, senior leaders, and the company strategically to increase adoption and raise the profile of the internal community
Ensure queries and questions are surfaced to the correct people and places to be answered
Partner with training teams to identify and help deliver materials
Identify and manage duplication, where content or communities can function better by working together

Community Manager Resume Examples & Samples

4 year College degree preferred; background in journalism and/or digital media is strongly preferred
Extreme social media savvy, with deep connections across social media platforms and an expert understanding of the different dynamics in key networks
Digital product development and design experience
Fluency in analytics and data
Savvy communicator with a flair for deft and quick interaction (e.g. public diplomacy in real-time); soft touch with a hard edge
Strong organization and project management skills
Proficient in MS Excel

SMB Community Manager Resume Examples & Samples

Communicate directly with the community, build strong relationships, act as a community advocate and maintain a visible external presence
Establish effective benchmarks for measuring the growth of the community, and define objectives to increase engagement
Provide excellent support to our customers through scalable initiatives to drive business growth and customer satisfaction
Work closely with our partners to support our advertising customers and deliver consultative support and education on our Facebook products
Perform data analysis and execute data-informed initiatives that will improve our customer experience and drive business growth
Identify trends to enhance the partner support processes, optimize workflows and improve operational efficiency
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
Gather client and partner feedback to enhance ad products and the customer experience

Community Manager Resume Examples & Samples

Align with the Menlo Park community team to help manage and grow the Facebook Help Community, with a focus on the French or Spanish market
Drive projects and strategies to ensure overall forum health, and that peoples’ questions and feedback receive high-quality, timely answers
Create and manage a program to help engage and highlight top community contributors

Brazil & Portugal Community Manager Resume Examples & Samples

Brainstorm and execute brand/title specific contests
Manage and interact with fans via Social Media outlets
Moderate and interact with users on Crunchyroll forums
Coordinate and help build Brazilian Crunchyroll Ambassador program
Attend and exhibit at local anime conventions
Build and maintain key blogger and industry relationships

Community Manager Resume Examples & Samples

Act as the voice of the volunteer community within the company, and the voice of the company within the volunteer community
Grow subtitling and other community activity around multiple content verticals and languages through education, outreach, data analysis, development and support efforts
Write and maintain onboarding and educational materials--including tutorials and FAQs
Moderate community discussions/activities and enforce the community guidelines
Identify exciting and creative opportunities for community growth and engagement
Work with product/engineering to define and roll out new features or product updates
One or more years in the online media or media industries
Passionate and driven
Strong communication and project management skills
Great work ethic and ability to multi-task efficiently and independently
Bilingual in written and spoken English and Mandarin
Loves international pop culture and entertainment! Knowledge of Tumblr, Reddit and other fan communities a plus

Community Manager Resume Examples & Samples

Researching, creating, and implementing our social media strategy on all platforms
Scheduling and posting regularly to all social platforms. This position has to create commentary that draws attention and intuit how people will respond. It needs to use ever changing events of the world in general and of Japanese media and tastefully tie that into our site
This position must be prepared to discuss anime and the anime culture in a positive way in multiple formats, choosing topics and guests appropriate to the latest news in anime culture and beyond
Participating in CrunchyCast, our video roundtable about the anime scene
Planning and creating innovative ways to increase awareness of and excitement for Crunchyroll, utilizing partnerships and ideas that lead to new promotional items that help the Crunchyroll brand. The judgement used here is based upon changing trends
Overseeing outreach programs to school clubs and libraries, including providing guidelines to support promotion of Crunchyroll and our premium service
Transfer customer feedback to the appropriate departments so that they can respond accordingly: bugs, new ideas or features, user stories, etc
Author blog posts, articles, announcements, and other communications to and about the Crunchyroll community
Actively support and promote Crunchyroll's product and service offerings
Identify and engage advocates from within the Crunchyroll community
Proactively escalate issues, observations, opportunities, and insights to the management team
Communicate customer issues, opportunities and insights to the company at large
Stay current on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies
Minimum three years experience in online customer service or community management; alternatively, minimum three years experience managing a professional blog
Intimate knowledge of Crunchyroll community
Experience interfacing with online communities
Marketing experience with anime audience
Can juggle multiple promotions/projects at once
Can work successfully across different departments
Avid user of social networking sites
Exemplary communication skills, both verbal and written

Community Manager Resume Examples & Samples

Communicate our brand promise to our global customers in every interaction
Plan, create and manage content for day-to-day editorial calendar, aligning with strategy and objectives for social media and partnering with internal teams such as marketing, brand, product, and design
Partner with creative team to produce rich social media assets
Manage publishing activities via social media management and listening tools
Grow community engagement, reach, and impact through day-to-day proactive and reactive communications on all key social media channels
Identify opportunities to create, curate, or amplify compelling Twitter content from social channels via social listening
Test methods and tactics to increase engagement with original content and storytelling
Implement best practices for social listening, uploading, tagging, reporting, and optimization of channels
Analyze relevant data and produce weekly reports on recent social activity, providing insights and recommendations
Identify issues, patterns, and trends in community requests and product performance, transferring information to appropriate internal teams
Represent and escalate the voice and needs of the Twitter community
Stay up to date on new social media tools and best practices
5+ years of community management experience, with a proven track-record (demonstrable through metrics) and a deep enthusiasm for social media and building community
Proven track record of managing communities on Twitter and other social networks, generating positive impact and results
A passion for storytelling through multiple media types, both visual and written, and ability to execute with a goals-oriented, roll-up-the sleeves attitude
Strong copywriting/editing skills with the desire to drive results while maintaining our brand voice
Proficiency in social media management and publishing platforms and listening tools such as Spredfast and Crimson Hexagon
Both a strategic thinker and a tactical executor, with a bias for action and an ability to drive detailed execution
Experience with social media analytics tools and able to leverage data to evaluate channel success from strategic, brand, communication, and business perspectives
A true team player with experience working cross-functionally across many teams
Entrepreneurial, self-directed, and resourceful with the ability to thrive in a highly dynamic environment
Photoshop/Illustrator or photography skills a big plus
Experience in advocacy and influencer engagement programs also a plus

Community Manager Resume Examples & Samples

Community Moderation
User Education and Training
Planning and Executing Community Roadmap
Working with Leaders in Planning and Managing Town Halls
Working with IT to Oversee Tech Support
Managing the ESN Vendor Relationship
Increasing Member Engagement
Community Promotion
Creating and Maintaining ESN Documentation
Assisting Enterprise Social Media Team as Needed
Bachelor’s Degree in communications, public relations or related field
Experience in online community management
Extensive knowledge of and experience with a variety of social media platforms
Knowledge of or ability to learn SQL for data analysis
Prior experience managing an enterprise social network for employees of a major corporation

Community Manager Resume Examples & Samples

Drafting and posting timely/creative fan club site content, contests and email campaigns
Helping create exclusive fan club items working with band management, label and artist services product manager
Ensure fan satisfaction is met by liaising with customer service, fulfillment, ticketing, marketing and technology departments
Create interesting and intelligent marketing campaigns (i.e .com and socials for select communities) with an emphasis on digital, for artists during all cycles of their career
Create awareness for pre-sale ticketing, VIP and Fan Club
E-commerce/Online store management
Maintain knowledge and familiarity of company's roster of clients
Build, manage and engage fan communities in accordance with an artist's brand
Develop and manage artist's online properties- from .com to socials to fan club site
Loves music and understands the “fan” mentality
Strong leadership and problem-solving skills
Strong sense of community and excellent customer relation skills
Explicit attention to detail
Able to work independently and efficiently to meet deadlines
Excellent Communication Skills with the ability to convey information effectively across multiple levels of management and cross departmental
Excellent MS Office Skills – Proficient in Excel
Strong sense of accountability, willing to take responsibility
Able to thrive in a very time sensitive, "under the gun" capacity
Ability to think conceptually while planning and attending to details
Self-motivated, highly detail-oriented and organized
Ability to learn quickly, adapt to new technologies and be self directed
Working knowledge of Drupal
Strong sense of aesthetic and branding

Community Manager Resume Examples & Samples

Requires extensive established business relationships in the community (typically in a urban neighborhood grouping or smaller community setting) and significant outside sales experience
Responsible for all Store Manager essential duties
Lead all sales management related activities (mentoring, coaching, motivating, tracking, etc) within the assigned community. Ensure each store is meeting their pre-established growth goals and provide active coaching and support to achieve those goals
Responsible for working with the AR Business Partner to handle employee relations issues. Oversee the implementation of performance appraisals and coaching plans
Responsible for providing guidance on customer relationship management, sales management, goal setting, revenue generation, and expense control
Administer leadership and direction in ensuring all revenue and referral sources are pursued with industry-leading service standards
Maintain, create, and promote a climate of team based management directed towards problem solving and decision making
Manages a large-sized, more complex store with core deposits above $60 million. Up to 20 percent of time managing high value relationships at this store
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Responsible for other duties as assigned. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World's Greatest Bank."
Requires an associate’s degree, or equivalent work experience in banking and finance, business, or a related field
A minimum of five years of supervisory/management experience
Three to five years of progressive responsibility within a financial organization
Active membership in several community organizations
Strong attention to detail and the ability to multi-task effectively
Ability to function well under pressure, manage time exceptionally well, be extremely flexible, and prioritize on a frequent basis
Proficient use of Microsoft Word and Excel software applications, other banking computer systems and related software, and ability to operate a variety of office equipment
Effective training and mentoring skills
Demonstrated sales skills
Advanced interpersonal skills to communicate effectively and professionally with customers and employees. Excellent people, sales management, and supervisory skills
Advanced public relations, verbal and written communication, decision making, and analytical skills
Extensive knowledge of banking and credit lending including retail services and products. Strong business banking skills to develop and manage small business portfolio of loans and deposits
Extensive experience with Umpqua’s policies and methods of operation and the demonstrated ability to effectively exercise a leadership role, or equivalent related experience in the banking industry
Will be asked to coach, mentor, or train others and teach coursework as subject matter expert. Responsible for other duties as assigned

Community Manager Resume Examples & Samples

Manage Dream Team social media channels – on Facebook, Twitter, Instagram and Snapchat – in line with Dream Team’s social media strategy
Monitor, analyse and react to live social analytics. Compile reports and present them at key editorial meetings
Bring ideas to the table for how the current social coverage can be improved upon to grow our audience across platforms and drive further traffic

Community Manager, Sport, Instagram Resume Examples & Samples

Identify emerging talent in sports and sports photojournalism
Surface and inspire trends in the Sports community
Curate and write sports-focused content for the @instagram feed and other editorial surfaces
Lead community initiatives for athletes, sports journalists, teams and leagues
Work cross-functionally to increase awareness of Instagram as a home for sports communities
Act as a spokesperson to consult on athlete, sports journalist, team and league behavior company-wide

Community Manager Resume Examples & Samples

Confidence to take the lead and guide other departments when necessary to successfully manage multiple social media programs from inception to completion
Prior social medial experience in fashion, retail, consumer, or CPG
Strong understanding of the Lucky Brand brand and an enthusiastic willingness to learn
Ability to see from the consumer's perspective and serve as their advocate
Passionate about understanding consumer behavior and demonstrated ability to translate findings into meaningful, prosperous long-term relationships
Strong analytical abilities, including proven application of learnings to drive engagement and sales
Demonstrated critical thinking skills with an ability to make decisions for the business
Team-player; ability to work with all business divisions in a proactive manner and drive results
Excellent verbal and written communication skills, strong presentation skills a must
Adapts easily to changing situations and demonstrates flexibility in juggling priorities
Strong interest in emerging technologies and the new media landscape
B.A. or B.S. degree required, Master¹s degree preferred
3-5 years experience in Marketing, Advertising, or Branding
Well-versed in all aspects of social media marketing
Active social media user
Prior strategic planning experience with a proven track record
Demonstrated management skills, analytical capabilities and communication skills
Proven ability to mentor and develop staff

Social Community Manager Resume Examples & Samples

Listen to and monitor our online social communities on a daily basis, including Facebook, Twitter, Instagram, Yelp, online social reviews, and more
Partner with our Content and Communications team members to draft and implement robust, forward-thinking social content that supports business, marketing, member engagement, and member service objectives
Build our social communities and increase community engagement with specific attention to the quality of the audience and conversations
Drive traffic from social content that generates leads and re-engages existing members
Develop and manage our social care program in collaboration with our Member Contact Center and Member Experience teams with the objective of providing clear, empathetic responses and resolving member service issues via our social communities
Oversee our online, member-driven product and service reviews and respond to opportunities and issues accordingly
Identify and escalate social community feedback, issues, and trends for the purpose of improving our members’ overall brand experiences
Develop and track metrics and success criteria for all social communities
BA/BS degree in Communications, Journalism, Digital Arts or Marketing or equivalent combination of work and academic experience
3+ years’ experience planning, implementing, managing, and evaluating social community campaigns and community performance
Knowledge of all major social media platforms and how to put them to work driving member brand engagement
Excellent copywriting and editing are essential skills for the position. Visual arts background is a plus
Experienced at using social community management tool such as Oracle, Hootsuite, etc
Excellent communicator and creative thinker, with an ability to use data to inform all decisions
Bonus skills: HTML/CSS, JavaScript, jQuery, and Adobe Creative Suite
Proficient in MS applications, including Word, Excel, PowerPoint and Outlook
A passionate, disciplined, self-starter with the ability to plan for and act both strategically and operationally
Highly flexible and comfortable with working in a digitally immature environment currently undergoing dramatic transformation
Exceptional organization and multi-tasking skills to juggle multiple projects and conversations simultaneously
Exceptional written and verbal communication skills with the ability to synthesize complex information into 140 characters or less and communicate effectively with multiples levels of management
Ability to work collaboratively with colleagues across the organization to create a dynamic, agile, results-driven, team-oriented environment
Demonstrated results scaling brand social communities purposefully and successfully

Community Manager NYX Cosmetics Resume Examples & Samples

Develop and recommend compelling PR and online (social media) strategy for The Netherlands. You will coordinate them with local e-PR and e-commerce managers in The Netherlands for flawless execution and cross-linking of online activities
Create, consistently develop and maintain partnership of the brand with bloggers, vloggers, Dutch beauty junkies, make-up artists and schools. You will create campaigns and Dutch blogger strategy
Manage press outreach, with press releases and ensure consistency in brand communication according to international strategy
Organize exciting brand online and offline events, social media events & parties. Attend key beauty tradeshows in Europe
Be responsible for the social media platforms (Instagram, Facebook, Snapchat) by staying on top of makeup beauty trends and developing exciting and appealing content strategy to interact with existing customers and attract new
Partner and collaborate closely with Brand Manager, top management and various departments in order to ensure activities and achieve results. You will follow up with identified KPIs (tracking visibility, impact on sales, ROI) & adapted tools
Identifies and manages the proper creative external agencies and technical partners if needed
Reviews competitor’s owned digital channels and activity on Dutch level
Minimum 2-3y experience in PR or digital communication, advertising related position in PR, media agency or FMCG company
Bachelor´s degree in Public Relations, Marketing or other related field
Fluency in English is a plus
Strong planning and organizational skills with ability to work under pressure and manage multiple projects and priorities continuously meeting tight deadlines
Experience and understanding of digital consumer behavior, understanding of owned digital channels and performance measurement of digital channels
Team work and influencing skills to work with stakeholders across organization
Background in blogging, beauty, styling, photography or other creative fields will be considered as a plus

Global Community Manager Resume Examples & Samples

Define and execute on the overall strategy for community operations at Airbnb
Manage a team of online and offline community engagement specialists around the globe
Accountable for our global goals around engagement levels of our hosts and guests
Key stakeholder in defining KPIs and setting targets relative to community engagement
Will work closely with other groups around the company to leverage community engagement to drive other business outcomes: CX [Reduction in support tickets] Mobilization efforts [Increasing HOst Engagement for Legal petitions] and Product [Understanding what needs attention]
Senior leader within the Global Operations team
7+ years in a community role or environment
10+ years of people management, experience leading global teams a plus
Has led large-scale community strategies
Great communicator
Ability to handle multiple inputs and stay calm under pressure

Community Manager, Research Center Resume Examples & Samples

A bachelor’s degree in library science, journalism or another equivalent academic discipline
At least two years of experience in the research area of a metropolitan newspaper
An in-depth knowledge of search strategies from appropriate information resources like LexisNexis, Accurint and sites containing court and law enforcement records
At least two years of experience with content management systems at a news organization
A working knowledge of SEO, web analytics and social media for reader engagement
The ability to set priorities and perform tasks quickly, accurately and thoroughly on deadline, demonstrating excellent organizational, time-management and leadership skills
Excellent writing and editing, oral communication and coaching skills
A basic understanding of journalism concepts, copyright and libel laws and news judgment

Community Manager Resume Examples & Samples

Build and manage day-to-day social media pages for a network of brand social media properties including Twitter, YouTube and Facebook
Oversee forums, social media accounts, apps/ websites, AMA’s scheduling and charity drives and strategize new community-building initiatives
Develop personality on social platforms and write in character
Moderate and interact with public/private forums, and subreddit
Research and compile statistics on friends, followers, and subscribers across various social media sites and pages
Respond to fans and interact with community on a daily basis
Create reports from YouTube and Facebook insights
Compile and organize content across multiple social media pages
Mail out prizes for giveaways and promotions
Repost content from main hubs on other social networks
Assist in maintenance of content calendar
Handle hate appropriately and with common sense
Expert user on a variety of social media platforms, including Facebook, YouTube, Twitter, and Reddit
2+ years experience working with social platforms
Specific experience with YouTube as a social ecosystem
Exceptional organizational, follow through and multi-tasking skills; attention to detail
Ability to set and achieve goals
Photoshop skills is a plus
Strong background in social metrics and analysis with the ability to hit specific and actionable goals
Must have excellent communication skills (both oral and written)

Commercial Community Manager Resume Examples & Samples

20 %: Risk Management: Protect the Banks assets and maintain the quality of the portfolio by adhering to all lending regulations, Policies and Procedures, legal and ethical requirements process requirements and established risk guidelines. Maintain up-to-date knowledge and understanding of Commercial Lending and deposit products and processes and relevant legal and regulatory requirements. Adhere to Bank Policies and Procedures for the prevention of loss due to fraud, counterfeiting, money laundering or defalcation, identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering. Apply risk management practices identifying deteriorating risk situations, managing risk and minimizing losses through monitoring and control reports, as required, ensuring compliance requirements, audits and verifications are completed in accordance with Bank Policies and Procedures and regulatory, legal and ethical requirements
50 %: Operations: Responsible for end-to-end community output and productivity in a matrix reporting environment by ensuring smooth day-to-day Community operations (excluding Transactional Credit team).Accountable for the overall portfolio quality for the assigned community; supporting revenue and risk management goals without direct targets. Manages the orchestration and coordination or all of the mechanisms, protocols and processes to allow smooth execution while staying consistently aligned to enterprise sanctioned processes, tools, and protocols. Work to identify gaps in processes, policy or workflow. Identifies and resolves people issues and provides input to managers for community employee reviews / coaching. Actively coaching for performance, develop skills and ability to lead team to consistently deliver Relationship Management the BMO Way (excluding Transactional Credit team).Leveraging impact and influence skills allocates work across individuals within the community as well as between communities; Identifies and drives resolution on end-to-end process improvements, and coordinates and lead daily / weekly Community Huddles meetings. (Does not decision transactions or have functional escalation authority.)
30%: Planning: Understand the District and CAM Business Plans in order to prioritize and manage workflow. As appropriate, co-ordinate planning, implementation and review activities with Commercial Banking leaders (for example: CBAMs, VPs, Snr Mgr Support, Snr Mgr CM) to ensure customers’ needs/expectations are met and/or exceeded. Develop, implement and review a plan to complete workflows and coordinate schedules accordingly. Work with national colleagues to share best practices and collaborate to create consistent best practices across P and C nationally. Develop short, medium and long term action plans to resolve day to day issues and improve end to end cycle time. Authorities What authority is needed to deliver on the key accountabilities (e.g. credit limits, budget, decision making, hiring, resourcing)?

Internal Social Community Manager Resume Examples & Samples

Strong writing, editing and project management skills
Solid understanding and use of social media and mobile apps including Facebook, Twitter, YouTube, LinkedIn and Google+
Highly self-directed and resourceful with ability to work independently
Experience in SEO/Digital marketing and social advertising preferred

Community Manager Resume Examples & Samples

Act as public-facing representative of Heroes of the Storm Esports, and communicate on behalf of the brand across multiple channels and at events
Drive the design and execution of all North American English Esports communications efforts across owned platforms and social media channels
Write blogs and provide coverage related to Heroes of the Storm Esports
Design and manage community development projects related to competitive gaming
Build relationships with community Esports partners such as fan sites, influencers, players, teams, and volunteers
Work closely with Esports, integrated marketing, and web and mobile teammates

Community Manager, Hearthstone Resume Examples & Samples

Review social analytics and come up with conclusions that help develop engagement programs that support community growth and content creation around our games
Generate, localize and publish high-quality, creative editorial content
Actively support Blizzard’s presence at industry fairs and events, including BlizzCon

Assistant Community Manager Resume Examples & Samples

Collaborate with global and regional teams on a wide range of integrated marketing projects to maximize campaign results and ROI
Represent the voice of our players in internal conversations
Assess potential situations, resolve problems in early stages, plan ahead and communicate to stakeholders in a timely manner

In-house Digital Community Manager Resume Examples & Samples

Work with Marketing leadership to establish community goals, objectives and PIIs Internal Social Business / Collaboration strategy
Manage the PII Link community providing
3-5 years experience in community management of internal and / or external digital communities
Knowledge of Jive platform or other collaboration or social platforms
Outgoing personality expressed through digital interaction. The community manager will need to generate excitement, engagement and adoption of the platform
Demonstrated expertise in engaging and activating community groups
Experience in locating and engaging activists within the community to foster dialogue and collaboration
Experience in using Google Analytics Premium and in establishing metrics to track community growth and collaboration
Experience in gleaning community insights and reporting / recommending strategies to achieve community goals
Excellent writing skills; strong oral communications and analytical skills
Experience in HTML and CSS a plus
Outstanding collaborative skills and ability to interface across organizational levels and cultures
Strong organizational skills with ability to meet tight deadlines in a fluid, fast-paced environment
Knowledge of life, accident & health, and savings products a plus
International experience and language abilities preferred
Transforms strategy into action a key component with this role will be to take the PII Link strategy and implement it within the platform to drive business results
Takes Intelligent risk the candidate should be able to identify, prioritize and recommend new ideas for the platform and solutions based on business and analytical knowledge
Collaborates to seize opportunities this position will require collaboration across multiples levels and geographies in the organization. The ability to act as the platform expert, identify opportunities to share best practices and foster collaboration across the organization are critical to this role

Social Media & Community Manager Resume Examples & Samples

Establish and bring to life a holistic strategy for Gap Inc. social media, including creating content filters and story arcs, acquiring community, increasing engagement and brand relevance, establishing content filters and reporting cadence, and building social media advocacy across channels that adds value to the business and supports Digital Marketing & Communications team content objectives
Establish social media crisis protocol and make recommendations across corporate functions and brands; serve as social media point person during moments of reputational risk to the business and lead social media strategic recommendations to the company and brand partners; Proactively plans for issues that may arise and communicates out to key business partners, including brand marketers
Consistently tests content and concepts on established social media channels to provide guidance to the Digital Marketing and Communications (DMC) team on content optimization
Track and report social media metrics on daily, weekly, monthly and quarterly basis to inform digital strategy and content optimization; Leverages data and insights to serve as the social content expert and provide direction and make recommendations to DMC and business partners for effectively telling Gap Inc. and brand stories across Gap Inc. channels
Executes high-quality content decisions — including while drafting and editing creative, copy, timing, etc. — for daily social media posting to support overall team objectives
Consistently innovates and brings new ideas to the team on campaign and content narratives, how to optimize current content and channels, as well as researches and advocates for up-and-coming opportunities based on product updates and industry trends, where appropriate
Create and maintain a social media content calendar and distribute across business partners, as needed
Establish, lead and execute a content review process to ensure content is on-brand, error-free, consistent in style, and continually quality-check to insure process achieves goals in an efficient way
Launch, manage, and report on paid social media campaigns, where appropriate, while making recommendations based on insights
Partner with and provide leading guidance to key business partners, including design specialist, based on what performs well on Gap Inc. and brand social media channels, while reinforcing brand guidelines
Creates social strategy briefs and project plans for action, helps team establish a clear path forward, and motivates team members along the way, all with minimal guidance or direction
Serve as the main point of contact for social marketers and teams across Gap Inc. brands ad externally with partners to manage platforms, be kept abreast of updates and latest trends, and co-create social marketing content and campaigns, where appropriate
Demonstrates an understanding of how Gap Inc. social media strategy and content supports overall business strategies
Forge and maintain relationships with writers, editors, photographers, vendors, and business partners at all levels to acquire authentic and relatable content
Proactively seek feedback for improvements
5-8 years of relevant experience, knowledge, skills and abilities
Demonstrated capability to create content specific to social media and digital channels, and within the nuanced filters for specific channels to support stated goals
In-depth knowledge and understanding of social media platforms, best practices and how they can be deployed in different scenarios
Hands-on experience publishing to Facebook, Twitter, Instagram, etc., and using social publishing and measurement tools
Experience managing social media strategy recommendations based on highly-sensitive company information and/or crisis scenarios
Demonstrated capability to advocate for social media as a communications and marketing tool and incorporate its use into business communications planning
Strong analytical skills and ability to draw insights from data
Able to work well under pressure and deadlines
Experience with online monitoring and measurement platforms
Demonstrated ability to manage internal client relationships
Professional demeanor and the ability to provide tactful, honest counsel and work well with individuals in multiple departments, brands and countries
Ability to effectively manage high-pressure issues and crisis situations

Community Manager Resume Examples & Samples

Demonstrated creativity and documented immersion in social media (really, send the links)
4+ years of social media marketing/community experience with a respected brand or news organization
Record of success managing and building teams
Familiarity with analytics tools and content aggregators
Experience managing content development and publishing calendars
Understands the current social media universe and perspective on emerging trends
Bachelor’s or associates degree in advertising, marketing, web development, communications, English, anthropology or history
You are an independent, creative self-starter able to multi-task and work in a fast-paced environment
You excel at research, possess excellent writing skills and have the ability to create editorial and technical writing as necessary
Interact with our clients to understand how to service their communities in a manner inline with their corporate objectives
Be the eyes and ears of clients brand as if your own reputation depended on it
Build and maintain clients content distribution network through social media channels
Mediate and manage conversations on behalf of our clients
Identify threats and opportunities in user-generated content surrounding clients brand
Interact with clients and other agencies
Create content for feeds and snippets in various social media sites
Tag and title content, with an understanding of how the words chosen impact natural search traffic and rankings via recurrent optimized content
Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the social media plan

Everything As A Service Community Manager Resume Examples & Samples

Developing communities based around EaaS products, that will increase the adoption and understanding of these products within the Bank and our technical partners and stakeholders
Creating, managing and maintaining social media project sites using My Deutsche Bank, the Bank’s social media platform
Working with the Application and Web Platforms (A&WP) engineering teams, to develop coherent user and customer documentation from technical specifications for all EaaS PaaS products
Working with platform customers to pilot PaaS technologies, before productising the deliverables
Creating a strategy for developing EaaS PaaS communities, that aligns with our goal to host 85% of applications internally in the Bank
Organising communications, formal and informal events such as brown bag sessions, town hall communication, demonstrations and vendor sponsored gatherings
Developing an understanding of EaaS PaaS products from a users perspective and evangelise our products and services

Community Manager Sun Bets Resume Examples & Samples

With guidance from the Editor, implement the social media strategy for Sun Bets across all platforms
Manage the growth of Sun Bets social media channels – on Facebook, Twitter, Instagram and Snapchat – in line with The Sun Bets social media strategy
Social media output, and live reaction across Facebook, Twitter, YouTube, Instagram, Vine, Snapchat and other social media platforms
Reactive to Sports activity, and monitoring of Sports, racing, novelty and betting calendars
Competitive analysis and monitoring of marketplace
Experience and proven ability in the gaming and betting and sports arena
A passion for and a deep knowledge of football, sportsbook and betting
Already engages in a wide variety of social media activities
Self-driven
Confidence, resilience, determination and enthusiasm
Customer-focused, round the clock

Community Manager Resume Examples & Samples

Manages a large-sized, more complex store with core deposits above $60 million OR may manage smaller-sized store if successfully obtains and retains Small Business Advisor certification. Concentrates approximately 20 percent of time managing high value relationships
Originates consumer and small business lending credits up to $250,000
Implements sales and promotional programs with creativity and energy such that goals are achieved and quality standards are met or exceeded
Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc. by referring customers to the appropriate department or division
Responsible for the growth activity of the store (i.e., consumer, small business or both depending on market opportunity); expectation of daily/weekly growth activities to take place
Manages the selection, placement, performance, development, promotion and termination of store associates
Coaches and mentors all Associates in learning the skills required for their level of role, including technical expertise of consumer and small business lending
Ensures operational efficiency, compliance and quality standards are met
Responsible for all aspects of store security in accordance with Umpqua Bank’s security policy
Responsible for positive community relations in the store market area
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. Follows all Bank policies and procedures and compliance regulations, and completes all required annual required or job-specific
Manages a staff in excess of 8 FTE. May manage on satellite store
Associate’s degree, or equivalent work experience in banking and finance, business
This position IS NOT authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and therefore this position is limited to acting as a Bank MLO for open end transactions (i.e., home equity lines of credit) only

Community Manager, CEO Resume Examples & Samples

Support for the CEO’s internal communications programme, including townhall meetings, internal webcasts and key messages on strategy and business performance
Helping to organise stakeholder engagement and media interactions for the CEO, working with others in corporate affairs
Regular article and blog writing, and research on case studies
Preparing speeches, articles and presentations on key themes for a wide range of external and internal audiences
Proven ability to deliver regular content on a wide range of topics, and project manage
Experience in building productive relationships with a range of stakeholders both inside and outside a large organisation
Love and understanding of education issues Desired Skills and Experience

Heroes of the Storm Associate Community Manager Resume Examples & Samples

Identify, build, and maintain relationships with North American Heroes of the Storm creators, talent, community leaders, and advocates
Act as the point of contact for potential and existing North American Heroes of the Storm relationships
Curate and promote community content across multiple channels
Manage Blizzard hosted events / summits
Report and provide meaningful feedback on influencer sentiment, concerns, and suggestions

Community Manager Resume Examples & Samples

Evangelize and become a Viki advocate within the volunteer community
Help grow subtitling (Korean to English) activity and engagement through various education, outreach, development and support efforts
Write compelling newsletters, messages and other posts that inspire the community
Serve as a bridge between the community and our product teams
0-2 years in online media industry or communications field
Bilingual (or more!) in written and spoken English and Korean
Knowledge of Korean culture, TV, film and music
Passionate and driven; high attention to detail
Experience managing and growing an online community is a plus
Experience with Photoshop or other design tools is a plus
Loves international pop culture and entertainment!

Community Manager Dream Team Resume Examples & Samples

To grow social audiences across Facebook, Twitter, Snapchat, YouTube, Instagram and Podcasts
Play a role in brand innovation, presenting ideas on how we develop and deliver Dream Team
Knowledge of social media, both in publishing and strategy
A desire to innovate

Community Manager Resume Examples & Samples

Define and execute against the community strategy/plan
Represent the community in application & experience planning and design
Define community plan against product roadmap
Execute against the community plan
Create and report on KPI’s to assess plan and execution effectiveness
Identify lessons learned and incorporate into future plans
Grow community engagement with the product through various approaches, which could include events, social media experiences, contests, awards and customer recognition
Interact and actively engage with customers through community tools, social media and other channels
Partner with Business Intelligence and Operations teams to identify relevant data, perform analytics and provide reporting on effectiveness of community engagement efforts and potential opportunities and initiatives
Be a self-starter and independent contributor with effective follow-through on all initiatives
Be able to execute on community initiatives, assess results and quickly react to update/refine plans based on live data or feedback
Possess first-hand practical knowledge of social media and web communities with prior experience creating and publishing content across a range of social media platforms
Demonstrate ability to effectively organize internal and external resources and deliver according to a clearly communicated schedule to consistently hit deliverable deadlines at high quality
Have experience with event/initiative ideation and design, video production, live streaming and in person events
Passion for Windows applications and technology, and their potential to inspire new generations of fans
Bachelor’s degree or equivalent work experience in relevant field
Excellent verbal and written skills; ability to communicate with a wide variety of disciplines and audiences both internal to Microsoft, and across a wide range of external customers

Social Media Community Manager Resume Examples & Samples

Work closely with the Social Media Director to develop a content strategy for the Avon Representative social media community
Work with the Avon Sales team to drive awareness of Avon news, programs and events
Develop social media content and copy designed to engage and inspire Avon Representatives with a focus on Facebook and YouTube
Monitor Avon Representative conversations on social media sites and work with Customer Service team to manage responses
Understand social media performance metrics; Work with outside agencies to measure and manage reporting for all social programs and communities
Stay current and forward thinking on new social media tools and platforms, best practices and use within the competitive landscape
Bachelors Degree in Communications, Marketing or other related field
5-7 years work experience in social media, communications or content marketing
Experience in community management required
Experience with social media management systems such as Expion, Salesforce, Sprinklr and social media analytics tools such as Radian6
Understanding of the social media universe, including professional experience with YouTube, Facebook, Twitter, Instagram, Snapchat, Pinterest, Tumblr, Google+, Wordpress etc
While not required, experience with Photoshop, basic HTML/CSS skills a plus
Excels at research, is able to identify threats and opportunities in social media content
Ability to work individually on a project or in a team environment

Community Manager Resume Examples & Samples

Active user and participant on multiple social media platforms. And not just Twitter and Facebook -- you're way out there on the new and fringe ones too
Understanding and passion for the social web, emerging technology, and digital communication. You're constantly downloading new apps, checking out new websites
KILLER written communication chops and an obsessive pursuit of grammatical perfection. Like, you've always thought maybe you could be a writer (maybe still?)
Love for storytelling through words, pictures, numbers, powerpoint, props, puppets... The tools matter less to you; you just love constructing and telling a real story
Experience with content creation and management online; eg blog, community, website
Strategic, critical thinker with great ideas for how brands can further marketing objectives through social media
Enjoy getting your hands dirty with research, monitoring & assessment, brainstorming
Represent one or more of our portfolio logos in the social space -- manage their communities on any/all platforms we (together) decide they should be on
Develop amazing, organic copy and content to post on social platforms to drive reach and engagement
Engage and conversate in an authentic, genuine way with your brand's community and the wider consumer audience
Lead in-depth consumer, brand, and competitive research projects and reports to identify new strategies, campaigns, and opportunities

Brazil Gaming Community Manager Resume Examples & Samples

Design and implement a comprehensive Brasil community engagement strategy
Be the voice of the gamer within the organization using detailed community feedback and research
Establish and maintain community calendar of online/offline events that consists of daily/weekly/monthly activities
Own and/or support guerilla marketing activation at gaming tradeshows, events and LANs
Manage newsletters, forums, Facebook, Twitter and other social properties to create an effective engagement platform
Monitor and report on execution of activities and gamer reception

Community Manager Fantasy Football Resume Examples & Samples

To provide daily, weekly and monthly reports on performance
To deliver platform specific content and publishing plans
To distribute commercial content across relevant social platforms
To work with the video and editorial teams to ensure all the social content is high quality and in line with the Dream Team tone of voice
Good communication skills, including presentational ability

Community Manager Resume Examples & Samples

Planning and posting on DG ECFIN’s social media channels
Community management – responding to posts, starting and engaging in online discussions
Content management – contributing to A4’s development of content and planning (including but not limited to infographics, maps, videos, tweets, country specific material, etc)
Coordinating and liaising with other EC accounts, institutions and stakeholders (including but not limited to Cabinets, DGs/Services, Parliament, CoR, Council, Representations in Member States, etc)
Social media analysis, monitoring and reporting – in particular developing the use of Engagor for data collection and reports, keeping track of topics related to DG ECFIN’s work, and for the optimisation of DG ECFIN’s posting activity on its social media channels
Tracking DG ECFIN’s web traffic from social media using Piwik, including the use of UTM parameters
Preparing social media plans for events, publication launches, coordinated activities inside and outside of the institutions
Developing a long term strategy for DG ECFIN’s social media presence using an editorial calendar, a community management strategy and a content strategy
Writing and editing webpages to rationalise DG ECFIN's website into an entirely new corporate presence, as part of the Commission's Digital Transformation project
Managing content, menus and website sections via Documentum and Drupal CMS
Translating complex information into simple English and suggesting more manageable formats and presentation where possible
Knowledge of Search Engine Optimisation
Social media management experience with a large organisation/political account – understanding of strategic planning/community management/content strategy
Knowledge of social media analysis tools
Web writing and editing experience. Knowledge of Drupal CMS desirable
Native-level English speaker. Knowledge of at least another EU language desirable
Experience in working inside the European institutions and some knowledge of economic and financial affairs would be an advantage
Creative mind-set
Up to date on the latest developments in digital communications
Basic knowledge of graphic design and Adobe Creative suite would be an advantage

Community Manager Resume Examples & Samples

Leadership & People Management
Solid understanding of the different cultures within the sub-region
Communicate Community strategy internally and externally, and set SMART goals / measures in relation to established regional strategy
Prepare and conduct performance appraisals and career development discussions for staff and support the annual merit, promotion and incentive planning process. Sponsor career development initiatives for resources
Build relevant cross-departmental and cross-functional relationships (e.g. HR, Training, etc.)
Support segmentation analysis in order to identify and understand all of the potential community segments that exist in a sub-region to include their motivators and potential community engagement opportunities that exist with them
Utilize segmentation analysis and research findings to support the creation and updating of the sub-regional community strategy based on current content requirements / gaps and community opportunities
Masters degree in business, marketing, or related field
Typically 8+ years of business and/or community development experience
Typically 8+ years experience in managing dispersed / remote and cross-cultural teams
Independent and self-directed
Ability to build strong internal cross-departmental relationships
Fluency in English and at least one main language from assigned sub-region

Community Manager Resume Examples & Samples

Build relevant cross-departmental and cross-functional relationships (e.g. HR, Training, etc
Masters degree in Business, Marketing, or related field
8+ years of business and/or Community Development experience essential
8+ years experience in managing dispersed / remote and cross-cultural teams
Fluency in English and Arabic

Community Manager Wing Resume Examples & Samples

Establish metrics, glean community insights & report on them on a monthly basis including recommendations
Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies.
2+ years’ experience in content or social brand management – editorial background and/or work in Hispanic market a big plus
Must be Bilingual (fluent English/Spanish)
High fluency in multiple social media channels, including but not limited to: Twitter, Facebook, Instagram, Pinterest, Snapchat, Vine, and others such as YouTube, Flickr, Wanelo, Flipboard, Yelp, and KIK, just to name a few
Enthusiastic about and actively engaged in trends in the social space and able to describe how/if these changes will affect the community, providing recommendations on how to leverage the changes
BA or equivalent degree is required

Assistant Community Manager Resume Examples & Samples

Grow relationships with North American Hearthstone creators, talent, community leaders, and advocates
Identify and build a pool of potential future casters that could enter the official esports talent
Lead casting development efforts including training, feedback sessions, etc
Solicit feedback from talent on the game as desired by the dev teams
Communicate regularly to keep these community members appraised of upcoming features, events, and opportunities; be accessible and responsive
Support the ongoing fulfillment of various programs related to these groups
Manage Blizzard hosted events / summits and game access
Report and provide meaningful feedback on sentiment, concerns, and suggestions

Community Manager Resume Examples & Samples

Identify, build, and maintain relationships with North American Overwatch creators, talent, community leaders, and advocates
Act as the point of contact for potential and existing North American Overwatch relationships
Support the development and evolution of ongoing programs related to these groups
Manage a CRM database of key relationships
Propose and then execute content collaborations and partnerships
Work with multiple internal teams and stakeholders to integrate these individuals into campaigns
Independently manage Blizzard hosted events and summits

Community Manager Resume Examples & Samples

Identify and analyze issues, patterns and trends in customer behavior & brand awareness
Demonstrate an expertise in the various platforms and locations where conversation and community live
Incentivize user-generated content creation and sharing
Work with clients to develop on-brand messaging that best represents their voice and tone online
Proactively escalate issues, observations, opportunities, and insights to the executive team.
Communicate issues, opportunities and insights to the company at large
This is an entry-level role, 1 year of experience in content or social brand management, editorial background and/or work a big plus

Commercial Community Manager Resume Examples & Samples

Protect the Bank’s assets and maintain the quality of the portfolio by adhering to all lending regulations, Policies and Procedures, legal and ethical requirements process requirements and established risk guidelines
Adhere to Bank Policies and Procedures for the prevention of loss due to fraud, counterfeiting, money laundering or defalcation, identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering
Apply risk management practices identifying deteriorating risk situations, managing risk and minimizing losses through monitoring and control reports, as required, ensuring compliance requirements, audits and verifications are completed in accordance with Bank Policies & Procedures and regulatory, legal and ethical requirements
Responsible for end-to-end community output and productivity in a matrix reporting environment by ensuring smooth day-to-day Community operations (excluding Credit)
Accountable for the overall portfolio quality for the assigned community; supporting revenue and risk management goals without direct targets
Manages the orchestration and coordination or all of the mechanisms, protocols and processes to allow smooth execution while staying consistently aligned to enterprise sanctioned processes, tools, and protocols. Work to identify gaps in processes, policy or workflow
Identifies and resolves people issues and provides input to managers for community employee reviews / coaching. Actively coaching for performance, develop skills and ability to lead team to consistently deliver Relationship Management the BMO Way (excluding Credit)
Leverages impact and influence skills to allocate work across individuals within the community as well as between communities, identifies and drives resolution on end-to-end process improvements, and coordinates and lead daily / weekly Community Huddles meetings. (Does not decision transactions or have functional escalation authority.)
Drives timely deal execution to ensure expected completion times are met
Identifies and drives resolution of day-to-day issues using cross-functional deal-teams including CAMs to move deals forward
Leads daily cross-functional huddles and New Deal Clearinghouse within community
Prioritizes and allocates work (underwriting, adjudication, fulfillment and drawdowns) across resources within the community & across communities (excluding Credit)

Community Manager, World of Warcraft Resume Examples & Samples

Act as public-facing representative of Blizzard and communicate on behalf of the brand across multiple channels and at events
Contribute to the design and execution of community development programs for their franchise
Support communication plans and channel management
Build relationships with community volunteers and advocates
Engage with players at in-person and online events

100

Community Manager Resume Examples & Samples

Fortitude to stay calm under pressure
Interest in additional emerging media, including mobile, AR and 360 video
Understanding of social media tools and capabilities, including

101

Digital Marketing of Community Manager Resume Examples & Samples

Other PR/social media related stuff
Gaming or Consumer electronics industry experience is preferred
People management experience and global company background is a plus
Proficient in English
Passion for brand building and new technology
Agile for fast growing business, and a good team player

102

Assistant Community Manager Resume Examples & Samples

Organizes and prepares correspondence relating to association business
Carefully proofread all correspondence
Receives and responds to incoming calls from homeowners, Board members and vendors. Follow through on various requests, while maintaining records
Processes and distributes incoming and outgoing mail for the office and Associations
Prepares and assists Community Managers with monthly board packages and in house mailings
Updates homeowner and association information in systems and shared files
Processes print jobs, scanning, faxing and files association documents for Community Managers when needed
Assist in maintaining the daily, weekly, monthly task list and schedule
Complete all other projects or directives as given by the Manager with professionalism and within the deadline provided
1-1 year admin experience
Interpretation and completion of verbal and/or written instructions at a proficient level
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level with the ability to quickly learn new software programs
Knowledge of general office equipment (copier, fax, phone systems, etc.)
Must be able to multi-task and enjoy working in a fast-paced environment

103

Social Community Manager Resume Examples & Samples

Execute and own Facebook strategy on weekends
Identify and manage emerging social trends
Manage and create new social content across all channels
Must work weekends

104

Technical Community Manager Resume Examples & Samples

Excellent copywriting and written communication skills
Strong presentation skills to persuade and influence key stakeholders
Ability to write “how to” guides
Complex problem solving, including ability to understand and work through solutions with engineers on more technical troubleshooting
Ideally previous experience in a customer service or a user-facing role, utilising an incident management system such as Zendesk, Desk, UserVoice, Help Scout, Helpshift, etc
Ability to listen and empathise with users
Basic front end development and / or design skills to create compelling content and portals: HTML / CSS, Illustrator / Photoshop, Javascript a plus
Experience with mobile apps a plus

105

Community Manager Resume Examples & Samples

Substantial experience in community management, digital content and social media, ideally from a leading corporation or agency
A proven track record in community management/growth, content production and social media
Knowledge of online marketing (SEO, social media, content development and affiliate networks)
Knowledge and experience working with community forums or social platforms – Lithium preferable
Strong computer literacy across all MS Office programmes – basic Photoshop skills desirable

106

Community Manager Resume Examples & Samples

Work closely with the Ford Marketing and Public Affairs teams, GTB Planner and Account Director to develop innovative and creative social media content plans, manage the editorial calendar and implement paid social advertising campaigns
Write social media content calendars for accounts, posting on sites that include Facebook, Twitter, Instagram, Tumblr, Vine and YouTube in order to support brand and show priorities
Manage the content calendars and review all posts before publishing them to ensure they meet the campaign and brand objectives
Work with Creative and Design teams to improve the quality of the social campaigns being developed and ensure that fit the overall strategy and social plans for the UK
Collaborate with Public Affairs to amplify Digital PR coverage from Influencers with supporting social messaging
Collaborate with Regional social and content leads to build on central assets being created to ensure that they work for the UK
Source external online content that can be integrated into social messages across all platforms
Evaluate the performance of social media campaigns and optimise content plans and copy based impact on business results
Monitor, report and evaluate social copywriting and community management industry trends and competitor activity
Coordinate and collaborate with Ford’s social media teams across Europe
Run proactive social campaigns across priority social channels creating
Develop a point of view on content and social media trends in the UK, curate learnings and best practices to drive brand and business objectives
Partner with internal and external resources, agencies, publishers and producers as needed / required to scale content capabilities and output

107

Community Manager Resume Examples & Samples

2+ years of working experience moderating high volumes of conversation around paid content on Facebook, Instagram, Twitter and Pinterest. Experience with tools such as Sprinklr, Spredfast, Sprout, etc. a plus
2+ years of working experience publishing content across platforms, managing a social media content calendar and managing social media assets. Experience with tools such as Sprinklr, Spredfast, Sprout, etc. a plus
1+ years of working experience creating social content including copywriting and photo/image design. Adobe Photoshop, Illustrator +/- InDesign experience preferred
1+ years of working experience conducting social listening exercises and reports with social listening tools such as Radian6, Crimson Hexagon, Sysomos, Synthesio, BrandWatch, etc

108

Social Media Community Manager Resume Examples & Samples

Serve as a community manager for the US Hispanic market activating programs through paid owned and earned media
Monitor and respond on behalf of clients in social media
Employ a variety of research techniques to understand and analyze online data and provide insight about relevant online conversations and voices in those conversations
Work closely with clients and account teams on the development of social media programs and strategies
Manage execution of social media campaigns
Prepare reports summarizing the results of social media campaigns
Conduct online media outreach
1-3 years of relevant work experience in the digital communications space, with experience in Hispanic markets and culture
Highest proficiency in Spanish language required (native-speaker)
Must be passionate about quickly-evolving social media environment (Facebook, Twitter, Pinterest, YouTube)
Be creatively charged + enthusiastic when working on social projects
Outstanding research and analytical skills
Superior organizational skills and attention to detail
Proven ability to independently manage multiple priorities in a fast paced and deadline driven environment
Ability to work effectively and proactively within a team setting

109

Social Media Community Manager Resume Examples & Samples

Join our social media team responsible for community management and ongoing community engagement, including content development
Create ongoing acquisition programs across social channels that lead to growth of channel engagement
Advocate and make recommendations around social marketing programs, messaging, campaigns
Lead community management team to create a variety of content that connects with consumers with company news and information that would impact customers, proactively engage, reward, surprise/delight fans/followers
Monitor and report on trends in social media tools, applications, channels, design and strategy
Identify threats and opportunities in user generated content surrounding the business
Use insights, metrics and analytics to optimize communications in type, tone, frequency, and topic – as well as improve community growth and engagement
Draft “white papers” on social issues, trends and topics, as needed
Partner with customer care teams to manage technical updates and issues
At least 3 years of direct social media experience, building communities and campaigns with demonstrated creativity and success
Expert in social media monitoring and analytic tools, and experienced in executing and managing social strategies
Positive attitude, detail oriented, strong communicator and critical thinker
Strong writing and editorial skills with utmost attention to detail
Energetic and capable of participating successfully in a very fast-paced environment
Collaborative, team-oriented and capable of thriving in a group work environment
Accepts and learns from constructive criticism and responds positively and quickly with proper solutions
Degree can vary from Liberal Arts to Public Relations, Communications, Marketing or Business
Experience with large, complex brand(s) preferred
Understands the news cycle
Experience with a technology company or an affinity for technology preferred

110

Community Manager Resume Examples & Samples

1 – 3 years of agency experience
Fluent in English and Spanish preferred
Experience working with the Latin American market is a plus

111

Community Manager Resume Examples & Samples

Oversee implementation of new software platforms for customer relationship management and online community building (leading candidates currently Salesforce, Yammer, Drupal)
Become “voice of the Forum” to online community
Manage all communication with BSSE alumni – from periodic email updates to post-event follow-ups, etc
Conduct online interest survey of ~9,000 BSSE alumni to identify issues on which they would most like to collaborate with Professor Christensen and the Forum team
Maintain updated web presence
Create and maintain census of major social media platforms in use, cataloging their strengths and weaknesses for our purposes
Maintenance of Forum presence in social media platforms other than those selected for focus, to build general awareness and lead generation
Collaborate and contribute to planning and execution of podcast series
Orchestrate convenings for BSSE alumni and involving BSSE alumni for researchers collaborating with Professor Christensen
Networking within HBS to seek out unique opportunities for BSSE alums to either participate in or lead
Analyze strategies of other influential academics and thought leaders for building community across individual and multiple platforms
Create “bite-size” versions of Professor Christensen and Forum publications for dissemination to BSSE community
Broker community information requests to Professor Christensen and Forum team
Identify alternative publishing venues (beyond HBR, Sloan Review and SSIR) for Professor Christensen and Forum publishing, to build out new segments of the community
An early priority of the role will be to build on the ground-breaking alumni guidance documented in the June 2014 HBR article “The Capitalist’s Dilemma” as we expand this into book-length treatment
Conduct lead generation and micro-community formation around individual Forum research topics (e.g., current uses of JTBD theory by alumni, organization of Nigerian alumni community for eventual conference with Professor Christensen keynote)

112

Grad Community Manager Resume Examples & Samples

Create and implement robust social media campaigns, identifying social media outlets best suited to meet campaign objectives for B2C digital and social media with input from key internal stakeholders
Manage products social media assets including Facebook, Twitter, LinkedIn, YouTube, etc
Identify and monitor influencers and build relationships with brand advocates; coordinate blogger and influencer outreach
Draft, edit, and publish blog posts, social media posts, and other social content to plan and in real time
Tag, assign, and archive conversations in social media moderation system (Sprinklr). Escalate posts and comments to appropriate cross-functional teams. Utilize Radian6 to track online conversations and sentiment
Collaborate with business owners to create, update and manage the product editorial calendar with concepts that align with business initiatives
Demonstrated success implementing and optimizing a content strategy
Flawless written and oral communication skills are required
Experience writing online content for blogs and multi-platform social media
Demonstrated flexibility in writing engaging content for different audiences
Excellent knowledge of new web technologies, social networks and the digital sphere as a whole
Social engagement experience and understanding of the "rules" of usage
Very good command of the main tools related to digital marketing-Social Media (blogs, Facebook, Twitter, LinkedIn, YouTube, Pinterest, Flickr, Instagram) WordPress, Sprinklr, Google AdWords, Google Analytics, SEO)
Understand SEO principals and write compelling content leveraging content keyword research to drive organic search
A minimum of 3-5 years of demonstrated experience in developing web content, managing social media communities, journalism, PR and/or online marketing at a corporate level

113

Senior Social Community Manager Resume Examples & Samples

Lead conversations with HTC fans, potential customers, fellow brands, and many others
Identify surprise and delight opportunities
Work closely with the customer service team to ensure we’re providing a good ownership experience for our customers
Contribute to influencer engagement strategy and help manage those relationships

114

Social Community Manager Resume Examples & Samples

Be a steward for HTC in social with proactive engagement and customer dialogue
Help HTC keep its ear to the ground in social to understand escalating trends and then work with the marketing team to respond appropriately
Identify key influencers and groups to foster relationships, as well as identify ongoing opportunities to delight customers – from a 1:1 or a 1:many perspective – again

115

Community Manager German Resume Examples & Samples

Align with the Menlo Park community team to help manage and grow the Facebook Help Community, with a focus on the German market
Explain complicated product and policy concepts in simple, jargon-free language using Facebook’s voice
Create scalable strategies to engage, educate, and highlight broader community as well as active members
Leverage data to identify trends, provide actionable insights, and improve Facebook’s product and support experiences
Fluent in written and conversational German
2+ years of experience in community management, customer advocacy or marketing communications
Experience with and passion for building communities
Deep understanding of Facebook with a passion for improving people’s experience on the site
Excellent written and verbal communication skills—you’ll be interacting with and responding to people who use Facebook on multiple platforms and across a wide variety of products and experiences
Comfortable acting in the public sphere and cultivating community advocates
Experience defining and tracking metrics and reporting on the effectiveness of your contributions to the community
Comfort and experience working with senior leadership

116

Community Manager Resume Examples & Samples

Brainstorm and execute community activations for Revelmode and its associated talent such as panels, AMAs, game jams and talent shout out competitions
Build and manage day-to-day social media pages for a network of brand social media properties including Twitter, YouTube and Facebook with a focus on building a community of engaged fans around brands, programming, and talent
Implement KPIs and analyze success of community social media efforts and strategies
Moderate and interact with public/private forums
At least two years’ hands-on experience across variety of social media platforms, including Facebook, YouTube, Twitter, and Reddit with specific experience with YouTube as a social ecosystem
Expertise and experience in leveraging social media platforms for marketing, business growth, and community engagement purposes

117

Social Collaboration Community Manager Resume Examples & Samples

3+ years experience with intelligence analysis and collection processes
Experience with online collaboration platforms
Experience with software product marketing, training, and user adoption
Ability to build consensus across groups and teams
TS/SCI clearance
Experience with Jive SBS
Possession of excellent listening and facilitation skills

118

Community Manager Resume Examples & Samples

Design, implement and maintain a highly organized, easily accessible and topical community for their assigned product(s) in partnership with Client Impact
Facilitate product features, functionality, configuration and best practice discussions to promote usage and customer engagement
Promote and drive product specific community growth for clients and employees
Enable direct customer feedback
Explore, propose and implement social media strategies
Recommend Knowledge Articles to be created for repeated issues/questions
Review all published community content to ensure compliance with Portal standards and appropriateness to the community
Refer inquiries to an appropriate nThrive subject matter expert
Refer key topics to the Self Service Support team for development and publication of articles
Identify and drive opportunities for increased client engagement (adoption and participation)
Identify and refer potential cases of client dissatisfaction to Client Impact
Work closely with the Product Management to maintain continuous knowledge of product, defects, and enhancements in order to identify potential issues and/or opportunities
Review cases for trends
Respond to discussion posts that are appropriate for response from an nThrive representative, as defined during Community Moderator training sessions and training documentation
Associates degree, or two years related product experience and/or training, or an equivalent combination of education and experience. Bachelor’s degree preferred
Advanced MS Excel, PowerPoint, Word, and online meeting experience
Salesforce or Community Platform experience a plus
Well-developed problem solving and critical thinking skills with the ability to think creatively in a fast paced environment
Superior analytical skills and assessment capability
Highly attentive to detail and accuracy
Excellent oral, written communications and presentation skills
Ability to see the big picture while keeping track of details

119

Customer Community Manager Resume Examples & Samples

Own design, development and evolution of community experience in alignment with business objectives
Establish a modern, consistent, and intuitive service community engagement across all Agilent markets
Establish, track, and report metrics for community performance and success
Collaborate with product teams and global marketing to analyze, optimize, and promote community participation via compelling content and expert knowledge
Develop and implement member acquisition campaigns in coordination with Global and Regional Marketing teams
Develop and deliver training programs to drive engagement across cross-functional teams and customer segments
Activate Agilent brand in communications with member base
Help define and enforce governing policies and actively moderate discussions
Translate customer voice into actionable insight for various lines of business
Differentiated and industry leading community experience across life science industry
Improved operational efficiencies through scalable support models
Effectiveness of cross-functional leadership and coordination for community engagement
Bachelor’s degree in Business, Marketing, Communications or equivalent
5+ years of experience in community deployment and management
Jive platform experience required
5+ years of experience working at an analytical instrument, scientific, or technology company preferred
Track record of cross-functional leadership and execution
Strong evidence of customer focus and support
Business acumen and experience a plus
Ability to travel 10%

120

Community Manager Resume Examples & Samples

Undergraduate degree in Communications/Marketing/Business or related field, or equivalent work experience
Minimum 3 years of successful project management experience
Proficient in use of Microsoft Office Products and prefer experience using Sales Force or other Customer Relationship Management tool
Demonstrated passion for excellence, attention to detail, and outstanding organizational skills
Innovative problem solver with an ability to work under stress
Excellent writing and customer service skills
Strong comfort level and proven experience in working with nonprofit executives, community leaders and community members. Direct [current] connections and/or experience with local community groups preferred
Ability to manage multiple projects and operate in a deadline-oriented environment
Ability to thrive in a team-oriented environment
Ability to lift 50 lbs. and stand for up to four (4) hours
Documented training in diversity, equity, and inclusion preferred
Bilingual (Spanish) a plus
Position will require some night and weekend events

121

Community Manager Resume Examples & Samples

Plan and execute a locally relevant community strategy that excites and engages players
Identify and build productive long-term relationships with key influencers across a variety of online platforms
You have worked in a community and player-facing role for several years and have solid experience in building and managing a community across different game genres
You communicate fluently in English (written and verbal) and you master all the relevant communications platforms
You know your way around general publishing tools like Drupal and you are quick to master new ones

122

Enterprise Community Manager Trainee Resume Examples & Samples

Develop relationships with our ambassadors and community
Build systems to make ambassadors collaboration champions on the Company Social Network (Faur'us) community
Find and train new ambassadors as we continue to grow our community footprint all over the world’s countries

123

Community Manager Resume Examples & Samples

3-5 years of experience managing online communities and user groups in software or technology
A passion for (and track record of) understanding, advocating for and improving the customer experience within a Community context
Experience gathering customer insights and making strategic decisions based on those insights
Success leading integrated marketing campaigns to drive Community growth
An understanding of the global nature of your work and the ability to work closely with global colleagues to adapt our programs to meet their needs
World-class verbal & written communicator

124

Community Manager Resume Examples & Samples

Manage all operations of the Essex community
Supervise, train and motivate staff
Monitor and direct all property maintenance operations
Provide professional customer service at all times
Knowledge of budgets and financial statements and ability to work within budgeted guidelines

125

Floating Community Manager Resume Examples & Samples

Assist with special projects such as (but not limited to), Due Diligence and set up of new acquisitions, lease up of new developments, training of new hire/ newly promoted employees and planning/executing job fairs
Oversees the day-to-day financial, sales, marketing, maintenance, and administrative operations of the community
Maintains the highest level of customer service for prospects, residents, vendors, and corporate departments
Manages financial performance and remains current on market conditions
Strong sales, marketing, and customer service experience
Basic computer skills, including working knowledge of Outlook, Word, and Excel
Yardi preferred

126

Community Manager / Social Strategist Resume Examples & Samples

Partner with Wunderman Strategists to evolve and apply Community Management strategy in a way that aligns to the larger Social Media goals and objectives
Partner with the project team (including Strategists, Analysts and Creatives) to oversee the deployment of an editorial calendar
Influence and manage ongoing Community content strategy as well as the reactive and proactive responses to target consumers with on-brand & relevant messaging
Collaborate closely with the Analytics & Strategy team to proactively monitor, measure and optimize content towards meeting and exceeding the KPIs
Research and identify emerging trends in the brand’s landscape and on the predominant social platforms; liaise with social vendors and stakeholders to ensure that the strategy is optimized and running at the cutting edge of social
Produce thought-leadership in collaboration with other team members to pass on to clients and educate the agency
3+ years of prior editorial or Community Management experience
Technology/Tech writing experience
Able to independently use and query social media and online engagement tools (e.g. Synthesio, Unmetric Sprinklr)
Strong writing and analytical skills; able to seek and assemble vibrant, connected narratives that utilize each platform to its best capacity
Proactive, independent self-starter who works well as part of a growing team and thrives on the challenges of operating in a dynamic, constantly evolving environment
Highly collaborative with strong interpersonal skills and client relationship experience

127

Social Media & Community Manager Resume Examples & Samples

Manage and integrate a robust social media and community strategy supports Website Security’s business goals
Provide training and enablement opportunities to encourage employee participation in social media channels
Cultivate a strong internal subject matter expert group to participate in thought-leadership online forums and community conversations
Manage translation and localization efforts working with agencies, contractors, and others for regional launches
Collaborate with integrated marketing and other key stakeholders to implement consistent and integrated cross-channel campaigns consisting of social media, SEO, content strategy, eCommerce, paid media, community networks, and websites
Pilot new social media approaches and testing out new community interaction strategies to create a vibrant network of customers, partners, influencers, employees, and prospects
Provide regular metrics, trends, feedback, and guidance to key stakeholders / partners regarding community member participation
Maintain knowledge of current trends and social and community strategies as they evolve
Nurture and grow strategic communities to foster long-term advocacy and brand preference for Symantec
Bachelor’s degree in related field with excellent previous social media and community experience in the B2B technology space
Working knowledge of a variety of social media tools, community platforms, and measurement (experience working with Jive, Lithium, Salesforce Chatter, Eloqua, Radian 6, Sprinklr, Bit.ly, Simply Measured, and paid media in different social media channels is a plus)
Understanding of successful advocacy and audience nurturing approaches
Experience in community management, social media strategy, marketing demand generation, program management experience - with strong digital marketing experience
Deep understanding of social media channels and ways to leverage paid, earned, and owned media
Demonstrated efficiency with vendor and budget management, agency management experience and/or agency experience a plus
Experience working effectively in a global team-based environment
Demonstrated strong organizational skills and ability to meet high standards for quality and accuracy
Strong attention to detail and ability to multi-task, managing multiple complex, multi-phase projects at various stages
Analytic skills with the ability to analyze and present qualitative and quantitative marketing results
Work without supervision on complex projects and is expected to collaborate on key decisions with peers
Strong interpersonal skills and excellent oral/written presentation skills

128

Community Manager Resume Examples & Samples

Cooperation with company´s PR, marketing and sales department
Develop and plan online strategy for each brand
Collaboration with media agencies
Posting international and local content on various channels (Facebook, Instagram, Youtube…)
Answer questions and activate the communities on different channels

129

Community Manager & Strategist Resume Examples & Samples

Minimum of 5 years work experience, which must include: marketing, communications, customer support, or social media for a technology company
Having held a social media or community management role in the past is a plus
B2B technology experience a plus

130

Community Manager, Amazon Echo Resume Examples & Samples

Own creation and execution of integrated marketing and communications plans across multiple channels (e.g., email, on-site, social) for Amazon Echo
Own the analysis, reporting, and optimization of our engagement marketing channels
Identify best practices and author playbooks to drive a best-in-class experience across all touch points with a customer
Significant experience in successfully taking ownership and delivering results in a fast-paced and dynamic business environment
Ability to use data and metrics to back up assumptions and concepts
Be comfortable in getting hands dirty to get things done
Masters Degree in a related field
Management experience

131

Global Innovation Blockchain Community Manager Resume Examples & Samples

Coach, mentor and train Blockchain Community and Knowledge Managers to effectively manage and sustain their communities. This will include ongoing touchpoints to review progress, promote leading practices and share new developments/techniques
Manage moderate-complexity implementation projects for collaboration and knowledge-sharing solutions within the Blockchain domain. This includes consulting with Community Managers and site owners to validate business needs and determining the required site configuration
Promote the use of standard knowledge and collaboration solutions and adherence to implementation methods and standards (social collaboration, responsible use, design, configuration etc.)
Collaborate with the Blockchain Knowledge team(s) to support account, pursuit, industry, and sector teams in identification and definition of business needs and recommend appropriate solutions to enable greater collaboration and knowledge-sharing
Make/present recommendations to mid- or high-level management on solutions and influence decisions
Build and maintain productive relationships with colleagues in Knowledge Services and the domain Knowledge team to which they are aligned
Support domain Knowledge Leaders and Knowledge Managers by building and maintaining productive relationships with business stakeholders
Support Community Managers and Content Advisors to implement content review and harvesting processes and configure communities to enable this
Contribute to continuous improvement of processes, tools and usability by capturing and sharing business feedback
Responsible for regularly convening the various Blockchain-affected service lines and regions
Maintain community websites and content including references, case examples, and other content
Manage the Blockchain research and prototype pipeline
Responsible for moderate-complexity projects that require the ability to create and implement timelines related to project deliverables, assign tasks and follow up on their completion, and manage sponsor/customer expectations of the deliverable outcome
Understand the firm’s Blockchain go-to-market strategy and service delivery models, how core business services support business lines, and how knowledge collaboration strategies enable exceptional client service and high performing teams
Understand EY Vision 2020 and Knowledge Transformation, and ensure key knowledge collaboration activities are aligned to them
Adhere to all firm policies, guidelines and standards in relation to responsible use of collaboration platforms and solution configuration
Works independently and requires limited supervision
Mentoring and supervision of other Blockchain engineers and developers
Good understanding of collaboration and community management best practices, principles and supporting technologies
Ability to build/configure communities/sites, preferably using SharePoint
Strong facilitation, consultation, and coaching skills
Good project management skills and a solid understanding of project management practices and tools
Demonstrate strong written and oral communication skills to talk about knowledge programs in a clear, compelling manner with a professional demeanor
Ability to work effectively as part of a virtual team
Able to handle multiple demands and competing priorities
5+ years’ experience, of which 3+ years’ experience includes working in a digital or knowledge environment. Professional services environment beneficial
Experience of implementing, managing and supporting digital solutions

132

Social Media Community Manager Resume Examples & Samples

Monitor and engage with users on all social media channels daily - including curating, crafting, posting, scheduling, measuring, analyzing, responding, listening, engaging and experimenting
Communicate with product teams on trending topics and act on them to engage the community
Take a leadership role in cultivating social media conversations and engagement across all platforms

133

Social Media Community Manager Resume Examples & Samples

Manage and moderate Citizens’ social media communities, establish positive interaction with our audience (customers, prospects, the media and philanthropic partners)
Monitor and “listen” for diverse customer complaints and questions, and appropriately investigate, respond, resolve or escalate customer complaints as necessary
Leverage analytics to gain insights and optimize programs
Employ problem solving and analytical capabilities as part of the response management process
Independently identify and act upon service improvement opportunities relevant to complaint management processes, including root cause analysis
Help evolve the bank’s community response protocols and improve the overall customer experience in social channels
Evolve the effective use of our social media management tools including streamlining/automating operational processes, creating or enhancing reporting
Proactively identify opportunities for improvement of our community management and social media practice, suggest method, tools and technologies that will help us better engage with our customers, deploy content more widely or create operational efficiencies
Participate in content development activities and creative brainstorming sessions/campaign planning
Attend live events as needed and provide social coverage, sometimes during evenings or weekends
Craft competitive analysis and other reports/analyses as requested by social media managers
Serve as a subject matter expert on all bank products, procedures and processes, including Risk and Compliance; have list of answers to popular FAQs on hand for best customer experience
4 year degree in Marketing, Communications, English, or related discipline
Minimum of 1-2 years experience in a social media role as a community manager or digital customer service manager for a major brand where directly involved in both social response and social content creation
Knowledge and experience using social media management systems like Sprinklr, Spredfast or HootSuite
Social media enthusiast and user of multiple social platforms (Facebook, Twitter, Instagram, Pinterest, LinkedIn, Vine, Snapchat, etc.)
Working knowledge of integrated digital marketing including role of social in the broader digital ecosystem
High attention to detail, especially with regards to grammar, voice, and tone. Need to be able to read various nuanced conversations and provide appropriate, empathetic response
Flexible, hands-on attitude
Self starter, ability to think on feet and show excellent judgment. Skilled ability to prioritize, especially during times of high volume of community comments
Ability to provide social media training and guidance to a broad range of social media practitioners and marketing generalists

134

Online Media / Community Manager, Amazon Echo Resume Examples & Samples

Lead a cross-functional team from multiple business groups and functional areas to deliver high impact programs/projects
Native/Fluent German Speaker
5+ years of relevant work experience in e-commerce, online merchandising and consumer marketing/sales
Bachelor’s degree is required; Masters Degree preferred
Demonstrable relevant professional experience in customer relationship marketing, including experience in the areas of email, social, viral and buzz marketing
Strong leader with excellent verbal and written interpersonal skills; ability to work successfully with and influence all levels across Amazon
Self-motivated and comfortable working independently with minimal supervision
High attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously
Ability to leverage insights (qual and quant) to design and implement innovative engagement programs
High-technology consumer products marketing

135

Social Media Community Manager Resume Examples & Samples

Interact with customers via social to address questions and concerns in a transparent manner
Be the eyes and ears of our brand online – ensuring our reputation remains strong and identifying opportunities to insert Healthy Paws into conversation
Build and maintain a content distribution network across our social channels and amongst partners
Work with Digital Content Writer to develop an editorial calendar designed to drive engagement and site traffic
Work in conjunction with our SEO team to appropriately tag and title content to impact page rank for high-value keywords
Create and maintain reports; analyze campaigns to identify opportunities for improvements
Be the primary driver of recommendations to grow our online community
3+ years of experience managing and building a brand’s social community
Experience with social media management tools: Facebook Business Manager, Twitter Ads, Hootsuite, etc
Experience with social listening and reputation monitoring
Strong understanding of the role of social media and content marketing in Search Engine Optimization
Experience reporting with Google Analytics
Strong writing, editing, and proofreading skills
Passion for pets, especially dogs and cats
Ability to manage conflicting priorities and execute in a fast-paced environment
Experience working both independently and as part of a team
Ability to learn and adapt quickly in a dynamic environment
Ability to work on multiple projects against aggressive deadlines

136

Community Manager Resume Examples & Samples

Strong knowledge or web technologies especially JavaScript, HTML, CSS, HTML
Experience with data science, big data, and data management
Demonstrated ability to quickly grasp and understand complex business and technical concepts
Results driven, attention to detail and follow-through, and ability to work effectively at all levels within the organization
Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution
Proficiency in using web analytics products like Adobe Analytics or Google Analytics, experience with Marketing Cloud Core Services a plus
Knowledge and/or working experience in Java/J2EE would be a desired plus
Must Requirement: BS/MS degree
Preferred: BS/MS & MBA (MBA not a must but desirable)

137

Worldwide z Systems Community Manager Resume Examples & Samples

5+ years of software/application development experience across multiple languages
2+ years as a Community Manager
Demonstrated ability to explain complex technical topics in an approachable manner
Excellent written and verbal presentation and communications skills - including the keen ability to translate complex ideas into various mediums (PPT slides, blogs, videos, email) for effective, audience-appropriate consumption
Deep understanding of the technical community including in-person and online groups with a history of participation. You understand how and why developers make choices about the technologies they use
Experience with z Systems
Experience organizing and running events
Passion for helping others and interacting with the wider developer community, with excellent interpersonal skills and comfortable in crowds and one-on-one
Ability to work independently and manage tasks in a fast-paced environment with changing priorities and requirements Ability to work with cross-functional team members
Ability to travel within the United States and internationally, up to 50%
Knowledge of web server and API management tools and IBM Bluemix
Cursory understanding of emerging use cases (mobile and IoT)
Knowledge of web development tools such as Wordpress

138

Community Manager, Strategic Tech Talent Resume Examples & Samples

3+ years’ program management background, with a passion for building brand related to the candidate experience
A track record that reflects leadership in managing community engagement projects that are to become integrated into corporate culture
Demonstrated ability to understand and dissect engineer-focused tools and training concepts to deliver opportunistic new ideas for outreaching to our technical communities
Excellent communication and process documentation skills
Quickly learn and adapt to delivery tools (Wiki, SharePoint, etc.)

139

Social Media Community Manager Resume Examples & Samples

Manage all content creation and dissemination on Kellogg School’s Twitter, LinkedIN, Facebook and other social platforms, ensuring that the content is fresh, engaging and interactive
2-5 years’ experience in related field
Experience in higher education advancement or non-profit organizations

140

Community Manager, Mobile Games Resume Examples & Samples

Work closely with Senior Manager, Marketing and game development studios to ensure goals and priorities are aligned
Develop and execute the Community and Social Media Strategy for Mid-Core titles
Manage communication and content strategy and calendar to drive engagement, conversion, and retention
Define, manage, and maintain the editorial voice of the product and community to ensure consistency of communication and experience
Liaise with internal Disney partners to define, develop and deliver synergy and brand messages and content
Curates community feedback and facilitates conversation on community platforms as well as shares ongoing information with Product Teams
Extremely knowledgeable of competing products and competitive marketing trends
Works effectively and efficiently with key contacts in remote officesCoordinate translation requests and meet with Translators routinely to incorporate feedback into the community platform planning
MID-CORE GAMING EXPERIENCE PREFERRED - PROFESSIONAL OR PERSONAL EXPERIENCE
Solid presentation skills with the ability to present to a breadth of audiences including executives
Able to discern appropriate responses depending on channel and situation
Advanced knowledge of online community platforms and their functions
Adaptable and able to pick up new tools quickly
Works well under pressure to meet tight deadlines
Collaborates with stakeholders for maximum effectiveness
Clear communicator of tactics, trends, escalations and recommendations
Globally-minded – considerate of international perspectives and cultural differences
Persuasive copywriting abilities
Experience with wikis and blog content management systems required

141

Associate Community Manager, Tespa Resume Examples & Samples

Act as public-facing representative of Tespa and communicate on behalf of the organization across multiple channels and at events both in person and online
Contribute to the design and execution of community development programs for Tespa and collegiate esports
Write blogs as pertains to collegiate esports
Support communications plans and channel management
Execute community development projects
Build relationships with community partners such as fan sites, influencers, and volunteers
Work closely with integrated marketing, web & mobile, and game teams
Provide meaningful feedback on the community’s sentiment, concerns, and suggestions

142

Online Community Manager Resume Examples & Samples

Work with Transformers game team and Product Marketing to oversee and drive messaging and communications plans to ensure we reach, educate and inspire as many players as possible
Implement a sentiment analysis approach to measure where we are and where we want to be for the Studio’s portfolio, design viable tactics to reach these goals
Develop time-sensitive, effective communications plans when there's a perception crisis underway, and evaluate and report on player sentiment
Identify areas of opportunity where players don't fully understand our vision and develop plans and messages that will positively affect sentiment
Collaborate with influencers on programs to incentivize user generated content and grassroots engagement
Help drive, develop and execute both player-generated Video/Streaming content as well as in-house video content that engages and retains our players
Work closely with the Transformers Product Marketing Manager to plan and execute an entertaining social pipeline on the right channels
Be active with our players in game and out of game, help foster a sense of mutual respect and open communication between players and the game teams
Design and deliver succinct reports on the performance of various community KPIs to all needed stakeholders
Develop programs and training that help Kabam employees engage with our community effectively

143

Social Network Enterprise Community Manager Resume Examples & Samples

2+ years experience on an internal enterprise social network
2+ years experience as an ECM
Self starter, highly motivated
Experience with culture change
Ability to grow new communities and improve existing communities
Organizational change management

144

Smx-community Manager Resume Examples & Samples

Work with the Client Service Team and client to develop and implement community research projects that strategically meet clients’ business objectives
Manage multiple short term communities, ranging in length from 1 week up to 6 months, to ensure client objectives are met within the predefined project scope
Act as voice of the community via daily management including reviewing discussions, moderation and probing on new posts and escalating member feedback
Review performance metrics and inform development of proactive engagement strategies to address increasing participation
Administer qualitative and quantitative research via web interface
Prepare agendas and participate in status calls with clients to provide updates on current activity in the community, highlight relevant member input, and review project calendar
Partner with internal business unit partners on new projects with their existing clients, positively impacting and furthering their existing relationship
Become an expert in Ipsos’ community platform to inform how to leverage features to deliver engaging member experiences that lead to valuable insights for clients
Creative writing skills with an ability to develop and present fresh ideas within an online environment, and an eye for proofreading and grammar
Internet and technology savvy with an understanding of and experience with chat rooms, blogs, social media/networking sites, etc
Excellent skills using Microsoft Word, Excel and PowerPoint
BA or BS in business, communication or related field
Strong interest and/or involvement in online communities and market research
Experience with external client management/project management and a passion for delivering with excellence

145

Freelance Community Manager Resume Examples & Samples

Manage the content calendar for the UK market: reviewing the global content calendar posts before publishing them to ensure they meet the campaign and brand objectives and local cultural needs
Research and create local content that is relevant, creative, engaging and that adds value to the brand
Conceptualize community-building ideas and support on their execution
Adapt the content to a variety of different tones of voice for different channels
Direct contact with the community and customer service
Execution of paid campaigns
Experience working with community management, social listening and analytics tools such as Hootsuite, Radian6, Brandwatch and Google Analytics
Social media monitoring and elaborating monthly reports against the KPI´s
Reacting to data to improve the brand´s content strategy
Evaluate social copywriting and community management industry trends and competitor activity
Passion for all things Digital
A creative mind – ‘Out of the Box’ thinker
Excellent communication skills - creative and compelling copywriting
Comfortable in the social media environment: Facebook, Twitter, Instagram, Youtube, Pinterest, Flickr, Snapchat. In other words a native digital J
Ability to detect insights and translate them into opportunitiesto optimize organic and paid social media campaigns
Detail oriented and independent in carrying out assigned tasks
Ability to meet deadlines and work closely with remote teams
Advanced English skills (speaking, reading and writing)
Advanced Excel capabilities
Experience in Photoshop and any video editing tool preferred
University Degree (preferably in Advertising or Marketing related studies)
Masters Degree in Social Media Strategy would be an asset
Minimum 1 year of professional experience in a similar position, ideally as a Community Manager in an agency environment

146

Community Manager NYX Resume Examples & Samples

Social networks enablement
Relationships Management with Vloggers / Bloggers
Coordination of Customer Retention Management campaigns and results monitoring
KPI tracking retail and e-tail (embedding rate)
Adaptation of communication materials for the boutiques (creation or adaptation of brand communication)
Organization of dedicated events
2 years of experience in a similar role
Knowledge of Social Networks / Community Management
Excellent Content Redactor
Knowledge of Social Listening tools and main Digital KPIs
Previous Experience in Organization of Events with bloggers
Proficiency in English is a must

147

Floating Community Manager Resume Examples & Samples

Must be adaptable to changing priorities, as assignments can be altered both at the Community and Regional level
Must be well versed in all areas of Essex platforms based on your designated role (Yardi, Yieldstar, On-Site, etc.)
Must comply with all company policies and initiatives, bringing attention to the Regional Portfolio Manager any discrepancies in these areas where appropriate

148

Community Manager, Relay For Life-wauchula Resume Examples & Samples

Accountable for the achievement of income performance targets for a portfolio of Relay For Life events, including community feeder events
Develops and demonstrates skills in community organization, relationship building and talent identification and leadership development
Utilizes defined processes to ensure timely and accurate event data entry

149

Community Manager Resume Examples & Samples

Create communications (e.g. social posts, blogs) with high levels of quality and timeliness
Manage blog content calendars
Act as public-facing representative of Overwatch League, and communicate on behalf of the brand across multiple channels and at events
Drive the design and execution of community development efforts
Strategize and execute on reactive communications to players

150

Community Manager Resume Examples & Samples

You will implement and maintain business solutions that are both effective and strategic
Act as business analyst and super user for the collaboration technology platform (Hub Connect)
Consult with internal customers regarding their social collaboration needs
Monitor and analyze usage data and analytics
Support content additions and updates to HRdirect leveraging enterprise and web design best practices
Create or partner to create effective user documentation and training resources
Respond to user questions, help onboard new groups. Act as a technical expert for the community. Elevate questions that cannot be answered to your support team
Monitor posts and moderate as needed
3+ years of experience working in a corporate environment
Previous experience driving adoption of social media
Knowledge of web technologies and trends
Experience gathering business requirements in order to consult on appropriate solutions
Analytics experience (Adobe, Site Catalyst, etc.)
Knowledge of web development tools, including HTML
Previous experience driving adoption of a social collaboration platform (Jive experience ideal, not required)
Knowledge of SharePoint content management (SP 2013 ideal, not required)
Experience working with Jive, Yammer, Telligent, Chatter or NewsGator

151

Community Manager Resume Examples & Samples

Help grow subtitling (Mandarin to English) activity and engagement through various education, outreach, development and support efforts
Bilingual (or more!) in written and spoken English and Mandarin (preferred)
Knowledge of Chinese culture, TV, film and music

152

Community Manager Resume Examples & Samples

Handle negative social comments appropriately and with common sense
Hands-on experience working across variety of social media platforms, including Facebook, YouTube, Twitter, and Reddit with specific experience with YouTube as a social ecosystem
Experience analyzing trends and fan interactions, creatively guiding and growing robust communities
A Bachelor’s degree in a related digital media, PR/communications, and/or marketing field is preferred
Social media certifications and training are a plus
A background or understanding of social metrics and analysis with the ability to hit specific and actionable goals would be highly regarded

153

Online Community Manager Resume Examples & Samples

Manage the day-to-day operations of the existing maternity community (Interacting with members, collaborating with other community members (including Optum resources i.e. nurses and advocates)
Helping to develop a content strategy (with the broader business) to meet the community needs
Manage and maintain existing social assets (Twitter, Facebook) and identify opportunities to grow this footprint and leverage to grow community (traffic and engagement)
Develop and create effective reporting to be shared up to an executive leadership level
Support multiple lines of business / clients with specific community needs
Be the primary contact for our technology vendor
Apply business acumen to analyze the community activity and identify any improvement opportunities
Support the Social Consumer Care Director in building the Optum Community Strategy
Advanced knowledge of Community / Social Management tools
3+ years of experience in online community management
1+ years of experience in business analysis
2+ years working with social media (either in a marketing or customer care capacity)
3+ years of experience within a matrix organization
1+ years of developing executive ready reports / presentations
Experience With Get Satisfaction / Sprinklr products
Customer care community management experience
Ability to communicate analysis including trends and opportunities to clients and the business both verbally and in writing

154

Facebook Community Manager Resume Examples & Samples

1) Content Creation
Assess current marketing processes and strategies (internal and within external competitive set)
Provide recommendations for evolution of copy, still imagery, and video content for Facebook
Develop daily/monthly/yearly editorial calendar
2) Community Management & Growth
Build and engage with StyleHaul's audience
Collaborate with marketing and editorial to create content around relevant events and subjects to create baiting, viral Facebook content
Plan and execute a boost / ad strategy with Facebook Ads manager
3) Analytics
Utilize google analytics and other measuring/listening tools to provide reports on metrics
Continually find ways to improve on performance metrics through testing and new initiatives
Identify opportunities for business development and partnerships
4) Collaboration
Participate and contribute to interdepartmental and cross-platform brainstorms
Have an understanding of other social networks - design, functionality, audience and content differences
4) Passion & Commitment
Establish yourself as the subject-matter expert on all matters involving Facebook marketing
Availability to work non-conventional hours - the role involves working some evenings and weekends and responding to community members outside of normal working hours

155

Community Manager Resume Examples & Samples

Rent Control
Home Owners Associations
Union Contracts

156

Community Manager, Clark Howard Resume Examples & Samples

Increase and manage user engagement on social platforms, primarily Facebook
Execute and own Facebook strategy
Administer engagement on all social platforms, including taking part in social customer interactions
Capitalize on opportunities through marketing initiatives, communications, product development and customer support
An independent spirit that thrives in a startup environment, can make decisions quickly and can handle several tasks at once
Extremely organized. Must be able to multi-task, with a proven history of working quickly, efficiently and accurately under deadline pressures
Proven ability to work with cross-functional teams
Excellent presentation, content management, problem-solving and training/coaching skills
Bachelor’s degree (An educational background in communication, english, history, politics, journalism, law and/or digital media is preferred)
Flexible schedule with the ability to work weekends (Saturday and Sunday)
A self-starter with a proven ability to produce dynamic results in a team environment
Experience managing social media for a brand by crafting engaging posts using text, photos and videos to drive sharing, likes and click-throughs
Demonstrated ability to attract and engage a broad audience using social media tools
Experience in identifying content with viral appeal for a target audience

157

Digital Content & Enterprise Community Manager Resume Examples & Samples

Write, edit and produce content (including articles, quick posts, internal ads/promotional copy, videos, captions and more) under tight deadlines for companywide employee communications vehicles, including the company intranet, “The Square;” an upcoming enterprise social network and mobile news application; and digital screens in physical American Express locations
Manage editorial calendar for the intranet and related content planning
Assign articles to other writers, including freelancers, and edit copy
Working closely with colleagues across the company, conceive and develop story ideas, feature series and innovative ways to package content
Contribute to shaping the user experience and governance of a new, social intranet
Lead development of internal network of colleagues to help drive engagement with the social intranet (anticipated to launch later next year)
Act as community manager for the social intranet once it is launched, including posting to the employee communications team’s official company page and newsfeed, curating content from other individual and group feeds to highlight, and developing creative ways to drive engagement and participation with the platform
Contribute to developing the team’s strategy for developing and disseminating content thoughtfully across channels, including mobile devices
Manage the roadmap for American Express global employee community including its initial implementation and rollout
Design, implement and own the community governance framework and online community principles
Establish and share best practices for engaging in the community, and champion interaction across Amex
Identify community champions and own and nurture this group to inspire, create and grow the community globally
Celebrate community success stories and watch-outs by creating articles, videos and podcasts to share with the company
Connect community activities to business goals and demonstrate value through metrics and targeted reporting
Four to eight years of experience working in an internal corporate communications group and/or journalism/agency environment
Enthusiastic team player with excellent written and verbal communication skills who can work effectively with colleagues across businesses, functions and markets to increase understanding of our various audiences and develop stories that will resonate
Experience writing, editing and producing fresh, compelling multimedia content for digital publications (articles, videos, podcasts, blogs, e-newsletters, social media content, ) on deadline
Experience launching, managing and growing enterprise social platforms that foster information sharing, productivity and a sense of fun and community among large and geographically dispersed groups
Ability to think about internal communications like a content marketing campaign and the desire to transform how we approach communicating
Ability to juggle multiple deadlines
Curiosity, creative thinking and outgoing personality

158

Community Manager Resume Examples & Samples

Content gathering, Community Forum moderation
Grow community engagement through innovative approaches, which could include events, social media experiences, contests, online campaigns
Create and execute community Gamification plan
Establish regional User Groups
Identify and prioritize events for participation (CSCO & 3rd Party- participation, evangelist coordination, meet-up lead)
Create , coordinate Webinars (CSCO & 3rd Party)
Establish and execute a Social Media plan
Partnerships w/strategic developer communities
Create & facilitate channels & programs for technical evangelists& Cisco to engage w/community
3-5+ years working in social/community engagement or relevant experience in adjacent field
Proven success working on projects geared toward professional audiences, development communities or niche communities
Excellent verbal and written skills to communicate with a variety of internal Microsoft disciplines and external users
Entrepreneurial spirit with a people-first attitude
4-year college/university degree in related field
Demonstrated experience and expertise presenting technology to senior levels as well as large developer audiences

159

Social Media Community Manager Resume Examples & Samples

Manage customer social media campaigns
Identify relevant content to reach our clients ideal customers
Create, collate, and manage all published content (images, video and written)
Monitor, listen and respond to users in a “Social” way (engagement not broadcast)
To remain up to date with our content and ensure that any relevant items are identified for, our customers’ needs
To identify and agree growth targets with senior management for our customers’ needs
Play a key role in editorial meetings, ensuring that editors and colleagues are aware of developments in key social media community
Develop and expand community and/or blogger outreach efforts
Oversee socials design and content strategies including social copy development
Design, create and manage promotions and Social ad campaigns
Paid Media set up and allocation (LinkedIn and Twitter)
Compile reports for management of our client showing results
A comprehensive understanding of the social media world, and in particular the communities that follow the business to business affairs, any knowledge of the chemicals market would be advantageous
Advocate for our clients in Social Media spaces, engaging in dialogues and answering questions where appropriate
Demonstrate ability to map out marketing strategy and then drive that strategy proven by testing and metrics
You need experience in measurement and reporting social media effectiveness. You will need to show how you put what you learnt into action
Develop a strategy and implement a proactive process for capturing customer online reviews. Monitor online ratings and respond accordingly
Monitor trends in Social Media tools, applications, channels, design and strategy
Identify threats and opportunities in user-generated content surrounding our clients business. Report notable threats to appropriate management
Analyse campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the Social Media campaigns
Monitor effective benchmarks (best practices) for measuring the impact of Social Media campaigns. Analyse, review, and report on effectiveness of campaigns in an effort to maximize results
Have basic Photoshop experience to leverage social content

160

Online Support & Community Manager Resume Examples & Samples

Develop, document, execute, and continuously refine a best in class digital content strategy, driven by data & analytics, inclusive but not limited to infrastructure, UX/UI, content creation, content maintenance, SEO, SSO & personalization
Identify strategic challenges, articulate a vision, provide strategic frameworks and produce actionable roadmaps inclusive of infrastructure and content creation
Define & execute a content effectiveness measurement plan as it relates to Cost Savings and Sales
Work with various internal channels including Customer Service, IT, Social, and Digital Sales to define the digital strategy with a strong focus on measurable outcomes and meaningful digital experiences
Oversee strategic use of various types of content and tools for Support based on value
Establish process to manage and execute on-going content projects with established templates and editorial calendars
Track and monitor performance for all digital content projects. Provide direct feedback/analytics with the goal to improve response/revenue
Maintain an advanced knowledge and understanding of best in class content strategy and Customer experience and drive innovative recommendations to drive key KPIs
Evaluate content against defined KPIs and use this data assist with decision making
Ensure all content is on-brand, consistent in terms of quality and tone of voice
Manage the Support Budget to deliver on time and under budget
BA/BS Required or equivalent experience
6-8 years of experience in digital content strategy
Experience with online communities such as Jive-x & Lithium
Solid understanding of how to structure and optimize content for the web
Strong understanding of website & App technology, social and email marketing including SEO, SEM, Social Media platforms, content management tools, Fluency in Google Analytics and other analytics/reporting tools
Solid understanding and experience with principles of digital design, writing and editing
Exceptional attention to editorial detail
Excellent communication, persuasive and presentation skills
Proven experience with Search Engine Marketing and Optimization strategies
Proven ability to collaborate on large scale technology projects, working with cross-functional teams and stakeholders
Ability to work in a fast-paced environment where the demands and directions of the work are constantly changing

161

Social Media Community Manager Resume Examples & Samples

Ability to create, curate, and distribute content across a variety of social networks in support of SAP’s overall messaging strategy
Manage day-to-day publishing for SAP’s main global social channels; Facebook, Twitter, LinkedIn, and Instagram. This includes curating content and assessing submissions from priority topic areas and third-party sources
Delivery of a visual content strategy that optimizes the use of images and video across social channels
Maintain and share approved brand style and content guidelines across channels
Provide consistent feedback to the business regarding best practices in order to improve performance throughout our social portfolio
Collaborate with other social leads throughout the business to evolve our social presence as a brand
Work with events and campaigns teams to deliver on short and long term social media strategies
Meet and maintain/exceed social KPI’s set forth by the governance team
2-5 years of relevant digital marketing experience with an emphasis on content marketing
Demonstrated expertise in using social channels for business – Twitter, Facebook, LinkedIn, Instagram, YouTube, SlideShare, blogging, and new and upcoming channels that could improve our brand’s social presence
Familiarity with social analytics tools and metrics and how they fit into overall digital analytics landscape
Success in driving growth in audience and engagement/interaction across channels
A proactive “student” of digital; eager to learn about new digital trends, tools, platforms, and techniques
Able to adapt quickly to constant changes in the social media landscape
Organizational, prioritization, time management skills are must in order to manage content submissions and curation tasks in real time
Quickly understand and use new tools
Ability to communicate effectively with and gain support from a range of stakeholders, including upper management, content owners, and other departments
Adapt quickly to shifting priorities, demands and timelines
Expert use of Sprinklr for publishing and analytics; Familiarity with Adobe Analytics
Proficiency using Photoshop and Microsoft Office
University degree in Marketing, Communication/Journalism or English is preferred

162

Higher Education Open Source Community Manager Resume Examples & Samples

Actively drive contribution and community engagement with SFDO projects
Collaborate with product owners and community to assist in collaborative roadmap development
Organize, evangelize and participate in sprints and events focused on community contribution Proactively engage with internal and external product owner to drive alignment around project and community goals
Establish best practices at SFDO for open source project management
Participate actively in the community in-person and through the Power of Us Hub
Work to align the interests of the Foundation and community contributors to ensure ongoing success of open source projects
5+ years experience with the Salesforce platform in a technical capacity
Bachelors Degree, with 5+ yrs related information systems experience
3+ years in the HED sector
Deep experience with the open source community and open source projects
Experience with products, packaging, AppExchange application and ISVs
Knowledge of web applications, databases, SQL, and Java
Strong knowledge in IT architecture components, principles, procedures and practices

163

Community Manager, Contractor Relations Resume Examples & Samples

Build an engaging and motivating experience for all 3rd party contractors delivering with Amazon Logistics, including day one site experience, program feedback, events, etc
Enable contractors to deliver in a way which promotes customer obsession and realize they are valuable to Amazon and Amazon’s customers
Help define internal communication strategy to incorporate positive intent for 3rd party delivery services
Create stories of successful delivery services and enable contractors to share their story and motivate others
Provide contractor feedback into the Amazon Logistics team on regular cadence
Support Amazon Logistics in miscellaneous projects related to contractor experience and relations
Partner with communications and PR to approve outgoing communications. Assist in drafting communications guidelines & best practices
Minimum five (5) years’ experience working with the community and customers; clear demonstration of a passion for building positive contractor experiences
Written and verbal communication skills; ability to communicate effectively across a broad range of internal and external audiences
Ability to collaborate with internal Amazon teams, earning their trust from day one
Ability to communicate business metrics to relevant stakeholders
Ability to prioritize multiple responsibilities and deliver results on time
Global/international experience
Experience building websites and video clips

164

Community Manager Resume Examples & Samples

All day-to-day management and participation for Client’s social media properties (such as Facebook, Twitter and blogs), including producing regular posts and content, content uploading, moderation, outreach and any other appropriate duties
Creating and managing relationships with the client, key influencers, bloggers and forum owners
Supporting the Strategy Director (Comms & Head of Social) and client account teams across Tribal London and adam&eveDDB in the development of social media proposals, consulting, strategies, engagements and evaluation
Working with Clients and partner agencies to implement a rigorous approach to evaluation which demonstrates the business impact of social media projects
Management of the Agency’s social media related blog and Twitter presence
Solid understanding of social media and the role it plays in the digital ecosystem
Extensive experience of community management and moderation for a large, global blue-chip company
Ability to design and produce social media programmes
Ability to demonstrate ongoing engagement and activation strategies
Experience using content distribution techniques to extend the spread of content across multiple platforms and sites
Excellent copywriting and editing skills and experience in creating content and publishing calendars for social media platforms
Ability to produce detailed and robust weekly reports on performance with actionable recommendations
Highly organised with a good attention to detail
Client handling experience
A personal interest in social media (must have an active presence in social networks, plus their own blog) and be knowledgeable about the latest industry developments
Numerate with a good academic record

165

Community Manager / Social Lead-adobe Target Resume Examples & Samples

Experience with digital & interactive marketing concepts & technologies – web, search, social media, community & mobile
Highly self-motivated, organized and professional, including the ability to work independently and partner effectively within and outside of immediate team to achieve desired results
Exceptional analytical skills including the ability to synthesize and create insights from a wide variety of data and information types and sources
Experienced in voice of the customer research and analysis
Experience with social media communication tools/technology
Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences
Proficiency in using web analytics products like Adobe Analytics or Google Analytics would be a desired plus
Prior knowledge of A/B testing, personalization, campaign management, testing & targeting would be a desired plus
Ability to understand programs, codes, and experience with JavaScript, XML, HTML would be a desired plus

166

Customer Community Manager Resume Examples & Samples

Create, maintain and grow a highly interactive Illumina Customer Community
Deliver best practices to Illumina around customer community development techniques
Create and maintain comprehensive set of community guidelines and policies
Design and configure the proper community structure and atmosphere to engage users
Define and implement roles and permissions for community users (internal and external)
Develop promotion plans to increase usage and membership for the community
Interact with stakeholders at multiple levels
Analyze data, isolate issues, prioritize response in problem solving
Implement strategies to ensure that users receive a timely response
Create rules for action when violations and other issues arise
Foster and build on relationships with customer community power users and influencers
Develop insights from the community to drive issue resolution and user engagement
Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints
Plan and manage multiple parallel projects
Optimize resources for efficiency and scale
Create, maintain and share project information to stakeholders and senior management
Remain flexible to changing priorities, open to new ideas and have the Community & Support success firmly in your focus

167

Fintech Analyst & Community Manager Resume Examples & Samples

Build a market intelligence on Fintechs globally
Populate and administrate the database of Fintechs for CIB
Develop and animate the Community of Fintexplorers for CIB (communication, organisation of internal and external events)
Build and maintain Calendar of Events across Europe
Develop a network of connections in Financial Services industry and particularly technological / Fintech industry
Develop analyses and recommendations
Conduct market research on specific Technology themes
Write monthly updates on Fintechs trends & updates
Propose opinion papers
Recommend specific initiatives and partnerships
Between 0 and 3 years of experience
Graduated from Business School or Engineering School – or equivalent A-grade University
Ideally knowledge of banking and / or techno environment (ie products, business models)
Know how to manage a community
Team player and cross cultural awareness
Autonomous, delivers high quality work, fast learner
Market, product & business - is genuinely interested in financial markets and continually learning and staying abreast of new developments
Technology and/or CIB industry awareness : understands the basics and is eager to learn more on financial markets / commercial banking and/or new techs (Big Data, machine Learning, Robotics, Blockchain…)
Acts with discipline and high ethical standards
Very good level of English

168

Community Manager Oculus Resume Examples & Samples

Develop and implement Oculus social media and community strategies and best practices across various social media channels including Facebook, Instagram, Twitter, Youtube, and others
Understand the interests and behaviors of our target user segments and how to effectively engage with them
Experience working in gaming, with an understanding of engaging the audience
Analytical mindset with ability to understand how social campaigns deliver impact marketing and company goals

169

Stretch KP Technical Community Manager Resume Examples & Samples

Provide daily technical operational support to ensure stakeholder satisfaction with the platform
Consults with stakeholders, researches issues, and resolves to understand application gaps needed for production environment of business application
Provide training on application functions, changes and improvements
Identifies areas for work flow and process improvements. Vets ideas with team and works through applications improvements to implement
Collaboratively works with program manager and other Technical Specialists to streamline work flow and processes needed for security posturing and integrations with KP enterprise systems
Responsible for capturing and analysis of the most complex business requirements, systems upgrades, workflows and application capabilities
Works collaboratively with implementation teams to ensure process design, interface development, testing and implementation and user training are performed to quality standards
Determines risk and communicates it to the program manager so they can make informed business decisions
Evaluates potential future use cases and works with Technical Specialists and reports on progress
Utilizes analysis to collaborate with users, analysts and consultants to determine solutions and required configurations to meet business requirements
Facilitate test builds and makes recommendations for adjustments to application modifications to meet business requirements
Monitor change request management including cost estimation, project documentation and user training
Work with analyst to gathers statistics and makes presentations regarding the supported software
Plans and communicates project implementations
Monitors implementations into production, makes adjustments as necessary
Understands the impact of the application on the organization and interdependencies. Articulates and communicates this impact to other employees and Business Partners. Leads discussions on organizational impact to lead to application optimization
Partner with the program manager to develop, execute, and monitor the digital application strategy for the program
Facilitate and partner with procurement to define and gain approval for the application license renewal contract
Curious and passionate about leveraging digital solutions to transform the way we work
Communicate for results
Passionate about embedding fun into work style and approach
User focused and driven
Navigation skills through complex problems and organizations
Minimum ten (10) years of experience in training, organizational development or communications in any industry or health care administration, sales, consulting communication or education
Minimum five (5) years of Web content development experience
Minimum two (2) years of Web content creation experience, with organization/management or equivalent experience with evidence of increasing complexity
Instructional Design experience preferred
Organization/management or equivalent preferred
Content management system knowledge preferred
Familiarity with controlled vocabulary/taxonomy development and metadata fundamentals preferred

170

Branch Community Manager Resume Examples & Samples

Creating an organizational environment where colleagues attach high importance to the value of mutual understanding
Through leadership and direct involvement in sales activities and programs, providing an environment in which all colleagues excel in producing revenue affecting individual and community focused goals
Leading the business development and calling for the assigned market area while managing a portfolio of high value consumer and business customers for the Main branch
Acting as a senior leader in creating an optimal customer relationship by deepening relationships and building key internal partnerships which support the customer's goals
Demonstrating a big picture understanding of the business, its interrelationships, and priorities in order to educate your teams on all products, services, and technology and bank policies
Developing and fosters strong community relationships
Overseeing the strategic development and implementation of business and sales plans by implementing one on one plans, sales calls, focus calls, onboarding new managers, mentoring and coaching
Inspiring and motivating service through coaching and training to achieve a superior customer experience, thereby bringing success to your community market
Creating and actively participating in collaborative and inclusive processes and relationships that engage others with different perspectives and across teams
Coaching and holding others accountable for supporting and accepting change
Identifying and developing channels of long-term business growth proactively driving business inside and outside of market area
Responsible for recruiting top talent and forecasting staffing needs as well as acquiring and properly allocating resources in support of the team and community
Leading by example how to deliver excellent service expectations in a variety of settings
Implementing or managing risk management across the community market
Bachelor's degree or High School diploma with the equivalent of 7 years of progressive sales management experience
5 years retail banking sales experience
5 years in management experience preferably in financial services with an emphasis on consumer and business development
Management experience preferably in financial services with an emphasis on consumer and business development
Demonstrated acumen in banking, investments, business lending, sales leadership, customer service and process management

171

Account Executive, Community Manager Resume Examples & Samples

Oversee all social platforms for one national client
Manages publishing and monitoring of branded content
Collaborates with content planner(s) on social campaign opportunities
Monitor for emerging crises and opportunities for agile content
Partner with internal and agency teams through the content creation process,

172

Experienced Community Manager Resume Examples & Samples

Financial management including managing to a budget
Sales leadership including increasing lease renewals, new customer attraction, training leasing consultants and improving sales performance
Upkeep of the physical condition of the property to ensure an attractive property where value is evident and risks minimized
Team leadership including recruiting, development and management
Unlike other property management, retail or real estate environments, Aimco provides you with corporate support to succeed as a community manager. Whether it’s through capital improvements, marketing support or pricing, Aimco is there helping you become and remain effective in this management role

173

Community Manager Resume Examples & Samples

Bachelor's degree in marketing, communications, or business
3 years' experience with digital marketing and/or customer service within the social or online space
Demonstrates a thorough understanding of the digital space and continuously develops new skills in the rapidly changing trends/technologies
Understanding of social media including channel functionality, limitations, and offerings
Experience in managing content for a large and complex brand on social media
Experience with digital/social media measurement tools and platforms
Demonstrated ability to tie social customer service to acquisition and retention efforts throughout the company
Strong understanding of Progressive business, products and services
Demonstrated understanding of customer research and ability to apply research learnings in social customer service process
Demonstrated ability to manage large variety and complex tasks on a day-to-day basis
Effective problem solver
Ability to work non-traditional hours/evenings/weekends, etc
Gainshare bonus of up to 24% of salary (paid to all employees based on the company’s achievement of annual performance objectives)
Casual dress
Wellness program with discounts & rewards, and onsite gym
Onsite healthcare and the standard benefits (medical, dental, vision, 401k)

174

Community Manager Resume Examples & Samples

Help grow subtitling activity and engagement through various education, outreach, development and support efforts
Experience in online media industry or communications field is a plus
Bilingual (or more!) in written and spoken English and Mandarin is a plus
Knowledge of global culture, TV, film and music

175

IPO Customer Experience Community Manager Resume Examples & Samples

Ensure Community Development, Animation and Support
Leadership with a strong ability to drive
Good communication skills (international context)
Capacity to work in multi-cultural teams and in a “virtual” mode
Execution minded
Executive presence
Good resources management and planification skills
CRM project experience
International experience

176

OTN JavaScript Community Manager Resume Examples & Samples

Develop content in coordination with product teams
Actively administer and participate in all relevant community spaces daily
Answer/refer questions
Engage in dialog
Follow-up on and acknowledge all comments
Resolve all issues
Deliver an online community experience consistent with other community spaces on the platform
Content curation for developer.oracle.com on trending JavaScript and Node.js topics
Attendance at local JavaScript meetups and travel to relevant conferences
Identify, synchronize and cross-share with other Community managers
Engagement on external developer websites such as Stack Overflow and Reddit
Assess content performance via metrics; adjust edit tactics accordingly
Suggest new content opportunities to increase community/engagement
Listen to and respond to community content needs/requests
Follow and aggregate relevant Cloud content from research firms, industry analysts, and social channels
1-2 years experience as a digital and social media marketer creating digital promotional plans including "hands on" tactical experience
3-4 years experience in marketing, public relations, SEO, journalism, communications or related field
3-4 years experience in enterprise technology; familiarity with enterprise IT trends, topics, issues, innovations; comfortable with IT vocabulary, glossary, acronyms; strong interest in enterprise IT
Ability to work effectively cross-functionally
Ability to prioritize tasks and manage multiple deadlines and projects simultaneously
Proven track record of driving engagement within an online community
Knowledge and passion for the changing digital marketing landscape
Results oriented, creative person who initiates forward thinking ideas to drive engagement
Excellent written, communication, research, and organizational skills
Being an active blogger is a plus
Social Media experience (Twitter, YouTube, etc)
Basic HTML skills
Familiarity with the Jive platform

177

Social Strategist & Community Manager Resume Examples & Samples

International digital communications and social strategy experience with experience of running global digital campaigns
Specific experience working with government organisations or NGOs
Experience in design and written content creation
Experience of working on digital thought leadership

178

Online Community Manager Resume Examples & Samples

Bachelor’s degree (B.A. /B.S.) in Marketing, Communications, Media, or other related field from four-year college or university; three to five years of experience with paid advertising execution; or equivalent combination of education and experience
Must have experience with social media best practices
Social buying specific experience preferred
Must have knowledge and understanding and experience with implementation of social tracking pixels
Must have comprehensive knowledge and understanding behind custom audiences, creating lookalike models, 1st party DMP, 2nd and 3rd party data requirements and usage
Must provide samples of social advertising that demonstrates understanding and capability to perform the functions of this role
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to deal with problems involving several concrete variables in standardized situations
Must have excellent organization and communications skills, verbal and written
Ability to work in a busy office environment and effectively collaborate with internal marketing partners. Proven ability in basic copywriting skills, understanding/knowledge of SEO/SEM best practices, as it relates to and impacts social websites and advertising
Ability to adapt to changes in prioritization or schedules of items in the work queue as necessary when communicated/directed
Must have proficiency with Facebook Ad Manager and Power Editor
Must have knowledge and experience using the Site CORE plugin. Experience with Komfo high preferred but not required
Must be proficient in Microsoft Applications (Word, Excel, and Outlook)

179

Support Community Manager Resume Examples & Samples

Build community strategy to foster continual registration and activity growth
Identify, incent, and reward advocates
Work with Support, Training, Marketing, Corporate Web and Technical Publications to produce appropriate content and make it easy for customers and employees to find
Develop and enforce governance policies for organizing content, community structure, tagging, categories, search, and page layouts
Work with Marketing to promote the community through campaigns and regular posts on social media channels
Create programs to increase user-generated answers, peer-to-peer support, and networking between users
Oversee the total community member experience, update welcome email as needed, respond to survey comments, respond to posts in the feedback section, and be available to help members get the most out of the ADTRAN Support Community
Monitor the community. Be the keeper of the community rules of engagement. Manage "Inappropriate Use" procedures and escalation for resolution with the right stakeholders
Act as the advocate of customers, ensuring customer sentiment is shared internally and questions are answered in a timely manner
Manage and assist internal subject matter experts who answer technical questions within the Support Community
Create help documents, videos, and other relevant training to provide direction on how to use the site
Plan and execute platform upgrades and stay abreast of new Jive features and how they can be utilized
Investigate and resolve issues reported with the platform. When appropriate work with Jive Support. Make configuration changes as needed and document them
Work with Purchasing to negotiate yearly contract renewals as well as new purchases related to the Support Community
Manage 3rd party contractors when needed for customizations or add-ons
Build and analyze qualitative and quantitative measurements. Build quarterly reports broken down by month that show trends as well as build one off reports as they are needed by internal stakeholders
Be an advocate for the ADTRAN Support Community both internally and externally by educating, training, and promoting the benefits and features it offers
Develop a plan for community improvements and how new use cases will be brought on board
Passion: You have a passion for customer self-help and the creative ways it can be achieved with content, a user friendly website, and different web technologies
Business Strategist: You understand that clear business objectives are the key to driving success. You know how to envision community goals, present the goals and business case with conviction and build cross-functional, executive and stakeholder commitment
Curious and Innovative: You are continually curious, exploring new ideas without specific instruction. You can easily translate the business value of new trends for the community. You can also balance innovation with necessary doses of realism and pragmatism, knowing how to work effectively with given tools, processes or resources
Relationship Builder and Network Connector: You possess the ability to build a strong external professional network of community managers from which you can draw inspiration, tips, and benchmark best practices. Equally, you effectively build and nurture relationships with customers, prospects, colleagues, staff and executives at all levels of the organization
Politically Savvy: You are intuitive about the dynamics of human behavior, politics, interpersonal dynamics and conflict resolution. You quickly see the patterns and know how to interact or react
Adaptable: You can tell when we need to change our strategy to create a better experience for our stakeholders in the long-term and can serve as a change agent to rally support
Analytical: You understand the breadth and depth of web and social media analytics and are able to effectively deliver regular dashboards measuring business outcomes. Equally you know how to analyze, spot trends and adjust plans to keep programs on target
Engagement Manager: You know engagement is not just about content consumption. You can put effective strategies in place to drive member participation and interaction. You also know how to listen and be visible in the community without being overly obtrusive or the dominating voice
Leadership Skills: You know community management is not just facilitating and moderating the community content. You have sharp customer service, leadership, and conflict resolution skills. You know how to respond to positive and controversial feedback from users and how to prevent crises. You are comfortable leading meetings knowing when to use influence and persuasion skills and how to work across boundaries within the company
Community Advocate and Influencer Program Leader: Passionate, involved, and engaged advocates are the backbone of a community. You are able to create community advocate programs that encourage, recognize, and reward advocates for their leadership, involvement, and contributions in the community
5-10 years of hands on experience Bachelor's Degree Engineering, Business or Marketing related degree
Passionate about community best practices, principles, concepts, and technologies
Excellent organizational, communication, and presentation skills
Open and honest communications skills preferably exercised in a social environment
Hands-on and self-driven
Experience with HTML, JavaScript, and CSS a plus
Ability to run basic SQL queries Proficient with MS Excel to build monthly reports using VLOOKUP and Pivot Tables
Ability to work collaboratively with members across many departments
Plan, organize, and lead meetings effectively Understanding of user interface (UI) best practices
Willingness to take risks and be creative
Able to identify common pain points that need to be addressed from various feedback channels
Ability to be patient, objective, and not easily offended
Ability to multi-task several projects at the same time
5-10 years of hands on experience Bachelor's Degree Engineering, Business or Marketing-related degree

180

Community Manager Resume Examples & Samples

Collaborates with the Leasing Manager and the corporate sales and marketing team to develop the Leasing and Marketing Plan and sales strategies to achieve budgeted occupancy for the property; develops, along with the corporate operations team, the Marketing and Business Plan for the property to achieve full occupancy; additionally, develops with input from operations the property budget and is responsible for adhering to the budget and accurately forecasting on a month to month basis; controls delinquency and collections and expenditures. Monitors monthly operating statements and ensures adherence to the budget
Develops a Capital Improvement Plan and Preventive Maintenance Plan to maintain the value of the asset. Monitors spending and ensures follow-through on specific projects
Establishes programs which promote the student’s educational, physical, and social objectives. Maintains a highly interactive approach with residents and handles problem resolutions to ensure customer satisfaction
Recruits and hires successful team members and trains staff through department heads; ensure that all departments are operating within policies and procedures and that leases are being processed and that residents’ files are being properly maintained and that the property is bring maintained physically, and the business plan is being implemented
Manages the summer business program (conferences or group bookings) to meet the objectives of the business plan
Maintains regular liaison with University and remains current with admission standards, admission timing, the academic calendar for freshman, returning residents, transfer students, and both graduate and professional schools. Enhances relationship with the University through periodic meetings and activities
Develops and executes through staff members activities and events that foster an enjoyable, safe, and positive atmosphere for the residents to encourage resident retention
Education and Experience –A high school diploma or equivalent and three years' related work experience is required
Physical and Environmental –The ability to see, hear, speak, comprehend, and communicate are required. The position may require the ability to physically inspect the properties, construction projects, and portfolio, plus the Community Manager must possess any abilities and skills required to carry out the responsibilities outlined above, even if not specifically mentioned herein

181

Assistant Community Manager Resume Examples & Samples

Assists in the development of residence life/student development programs complimentary to programs within the University setting. Promotes resident involvement in programming activities at the property and attends all functions planned by resident staff. Provides guidance and training to staff members who are planning the activities
Assists in the development of the office staff and the Residence Life staff to include the Resident Directors and Residence Life Coordinator, if applicable.. In conjunction with the CM/GM and Leasing & Marketing Manager, supervises student workers (CA/RA’s) who are involved in office procedures; establishes time schedules for the CA/RA’s and student workers and ensures schedules are executed
Attends weekly meetings with Residence Life staff and department supervisors and train, motivates, and coaches these staff members in the execution of their duties. Supervises the front office function and staff to ensure the day to day accounting/administrative functions are handled efficiently
Assists the CM/GM in the development of the annual operating budget
Coordinates the summer business program (conferences or group bookings) to meet the objective of the business plan
Performs and facilitates room inspections and room condition forms for all rooms prior to check-in. Investigates and reports room and community area damages
Educates residents on safety procedures such as fire drills
Education and Experience –A Bachelor’s degree or equivalent and three years related work experience or training is required
Physical and Environmental –The ability to see, hear, speak, comprehend, and communicate are required. The position may require the ability to physically inspect the properties, construction projects, and portfolio, plus the Assistant Community Manager must possess any abilities and skills required to carry out the responsibilities outlined above, even if not specifically mentioned herein

182

Associate Marketing & Community Manager Resume Examples & Samples

Work alongside technical colleagues in day-to-day product management, ensuring high quality experience across all user touchpoints
Own the website and drive digital development projects, for example UX and SEO optimisation
Bring the brand values to life through inspiring campaigns with an emphasis on online content
Develop the marketing toolbox and the editorial calendar for social channels on Youtube, Facebook and the new LEGO Life platform
Manage budgets and help monitor and develop the LEGO MINDSTORMS business, especially towards the e-commerce space
Manage the execution of 2-5 consumer events yearly, a task that requires project management skills paired with attention to detail
You hold a master’s degree in marketing or similar plus at least 2-3 years of relevant experience where you have dealt with marketing, product or communication development
You embrace LEGO values, and that you have worked as a volunteer or in other ways have been active in a creative/non-profit community
You have a proven track record in managing projects, budgets and/or events
You demonstrate personal impact and energy
You are able and comfortable with navigating in a matrix organisation

183

Smx-community Manager, Market Research Resume Examples & Samples

Develop and implement creative content that engages respondents, motivating them to interact in order to meet client research objectives
Translate client research objectives into engaging study designs that can be implemented in the community to deliver actionable results
Answer our client’s research objectives in a way that helps to inform their business by interpreting, analyzing and synthesizing research data into meaningful stories
3-5 years of experience in market research, marketing, communications, or social media
Experience with both qualitative and quantitative research techniques
Must be self-motivated and passionate about maintaining a culture of innovation and a continued desire for learning
Basic HTML and Photoshop experience is a plus
Second language a plus

184

Affordable Community Manager Resume Examples & Samples

Affordable Housing experience ( Section 8, Tax Credit)
Experience with understanding financials and budgets
Demonstrated success in mentoring and/or coaching peers
3 to 5 years related experience

185

Community Manager Resume Examples & Samples

Responsible to create a buzz in your society/RWA and spread brand awareness about Grofers
Educate the residents about product & service to fuel conversions
Help carry out new initiatives – Daily/Weekly to engage the residents with brand Grofers
Responsible for flow of information from residents to company (Feedback form will be provided)
Manage any order issues/complaints
Actively promote brand Grofers in all internal social platforms (Email/WhatsApp groups/Facebook groups)
Collate data of orders generated and share it with the company SPOC on weekly basis (format will be provided)
Act as a brand ambassador of Grofers in your society

186

Community Manager Resume Examples & Samples

Maintain an active blog, with new entries being added at a minimum of three times a week
Research, organize and promote existing dW assets relating to Cloud/Cognitive/IoT/Mobile/Bluemix (and other hot topics) to Indian developer audience
Research, write and edit new content for the developerWorks community - blogs, articles, tutorials
Create and maintain a newsletter for the local developerWorks community
Strong grasp of creating content in html and xml
Interact with community members through blog posts, forum moderation, responding to comments from people visiting the community, etc
Create, maintain, and regularly update the local community, including using the tools available to post all content to the community
Develop/participate in digital activities/tactics designed to meet developerWorks worldwide goals and initiatives
Conducting off line (real world) events focused on developers
Present at IBM-sponsored events, promoting the developerWorks community and developerWorks resources available to IT professional
Provide writeups and pictures of those events on the blog to generate interest throughout the online community
Develop/participate in outreach tactics designed to meet developerWorks Worldwide goals and initiatives
Recruiting local experts to write content for developerworks
Post guest entries within the blog from local developer experts

187

Community Manager Resume Examples & Samples

Successful history of customer service results and sales experience
Demonstrated success in mentoring and/or coaching team members including management level team members
3 plus years related experience

188

Community Manager Resume Examples & Samples

Manage the editorial calendar; work with creative and content teams to populate, review and prepare content for posting to online communities
Moderate, edit and manage users, posts and Code of Conduct infringements
Plan and manage the rollout of community updates and development work
Train and mobilize internal resources to keep the community engaged
Collaborate with sponsorship and digital marketing teams on brand and awareness campaigns
Collaborate with the Director, Communities Strategy to set the tone, growth path and roadmap for communities
Analyze, prepare and deliver reports to internal stakeholders on content performance
Work with the internal customer care team and social media agency to provide timely and appropriate responses to customer inquiries and complaints
Ensure content is reviewed and approved by the compliance team for publication
Bachelor’s degree in communications or equivalent professional experience
Experience with communities platforms
Understanding of the use and purpose of social media and online communities
Communication and interpersonal skills for extensive interaction with internal departments and social media agency
Project management skills to schedule and manage multiple concurrent campaigns
Customer service oriented to proactively assist peers and customers
Relationship building and networking skills to create a team of volunteers and moderators within the community
Two years of social media marketing and online community management experience
Experience using Lithium platform, Jive, Salesforce.com
Experience in financial services or other regulated industry

189

Social Media & Community Manager Resume Examples & Samples

Ensure all content is fully optimized across relevant channels via tagging, linking and rapidly implementing any new social media technology
In partnership with the Digital Analytics team, analyze relevant metrics to measure the impact of social media activities and amend strategies based on learnings and patterns
Attend weekly/bi-weekly category team meetings to share analytics, sentiment and conversation report
PowerPoint: advanced
Languages: Native/Business level Japanese and Business level English required

190

Community Manager Resume Examples & Samples

Work with community team to develop and execute community strategy
Build trust and relationships with community members through modeling collaborative behaviors, daily moderation, managing group requests, and facilitating online and in-person events
Be a key connector between customers and staff to help answer product questions
Create, manage, and curate community content
Generate regular analytic reports including community health and content success metrics
Champion and support staff participation in the community through training, regular meetings, and ongoing advocacy
Maintain knowledge of community platform; stay current on community management trends and best practices
Champion technical enhancements and work with platform vendor to address technical issues as needed
Partner with social media, web, and other internal teams to integrate community strategy within all aspects of the organization and customer experience
MSJA
Familiarity of GIS and Esri software
Experience creating and updating HTML components
Experience using REST APIs to manage and retrieve data

191

Community Manager Resume Examples & Samples

Manage and grow Workplace by Facebook's Help Community
Help design and execute moderation, engagement, and product-feedback strategies for the Workplace Help Community
Support, educate, and build relationships with the people who use Workplace
Drive projects and strategies to ensure overall forum health and ensure community questions and feedback receive high-quality, timely responses
Explain complicated product and policy concepts in simple, jargon-free language using Workplace’s voice
Manage multiple projects simultaneously while maintaining close attention to detail and meeting short, frequently changing deadlines
Leverage data to identify trends, provide actionable insights, and improve Workplace’s product and support experiences
2+ years of experience in community management, customer advocacy, or marketing communications
Ability to communicate to a variety of audiences effectively: adjust tone and approach for the different customer in the community

192

Assistant Community Manager Resume Examples & Samples

Monitoring and auditing accounting procedures for rent collection, posting NSF checks, posting income receipts, following up on delinquencies, and performing month end closing reports
Verifies that information communicated to all residents and prospective residents in leasing agreements is accurate and compliant
Maintains courteous and helpful attitude to residents, prospective residents, vendors, and military partners
Responsible for coordinating resident on-boarding and move-out procedures including inspections, completion and processing of paperwork, and conducting tours of property as needed
Attends and assists with LifeWorks events as needed

193

Community Manager Resume Examples & Samples

Manages and leads team members to achieve team success
Demonstrates excellent interpersonal and relationship-building skills
Strategically plans and meets individual and community performance goals consistent with market conditions (i.e., sales and marketing goals, customer sentiment goals, etc.)
Achieves market results that consistently exceed submarket occupancy and rent growth performance
Ensures that team provides Living Excellence at every point of contact, exceeding residents’ expectations
Creates a work place environment that supports Camden’s commitment to being a great place to work
Leads the team in effective outreach marketing
Understands and complies with all Camden policies, procedures and applicable laws (e.g., fair housing laws and employment laws )
Ensures community compliance with safety, industry, and state/city/federal regulations and requirements
Recruit and develop a successful team
Encourage individual and team accountability
Effectively leverage resources to efficiently achieve desired results
Build working relationships with team members, peers, leadership and support department associates
Successfully manage change and lead through adversity
Understand team members’ professional goals and help them develop and achieve these goals
Provide timely coaching and feedback to assigned staff/team
Create and communicate long-term vision/goal(s)
Understand the industry, competition, and market; apply this knowledge to improve results
Take initiative to improve management ability, operating skills and job knowledge
Lead or assist in special projects to create value for Camden. This may include due diligence, property acquisition or disposition, serving on or participating in company-sponsored/sanctioned committees and functions, etc
Oversee new development or rehabilitation of a community (i.e., market surveys/strategies, provide property management insight/input to construction team or contractor, walk apartments, punch-out, etc.)
Attend and participate in Camden’s training programs
Maintain professional image at all times
Be involved in appropriate external associations, organizations, and local communities
Position requires a minimum of 2 years on-site experience as a Leasing Consultant and/or Assistant Community Manager; will consider 3 years supervisory experience in a customer service-related business with appropriate certification(s)
Must have a valid driver’s license unless otherwise noted
Recognized designation in property management is a plus
A clear understanding of business concepts, processes and the principles of strategic thinking
Comprehensive knowledge and understanding of multifamily operations including: people management, financial reporting, problem-solving, sales, maintenance and resident relations

194

Community Manager Resume Examples & Samples

Account Management experience
Good knowledge of the restaurant industry
Experience dealing with restaurant managers and owners
Degree or equivalent academic qualifications
Excellent attention to detai

195

Community Manager Resume Examples & Samples

Managing and building the relationship between Deliveroo and restaurants
Liaising with operations, customer service and restaurants to ensure orders run smoothly
Developing and executing on all marketing activities, including physical, digital and social media
Liaising with HQ to figure out the best local marketing techniques
Figuring out ways to increase revenues from existing accounts
Account management experience
Sales and Marketing experience is a plus

196

Community Manager, Global Product Resume Examples & Samples

Provide portfolio-based project management support to ensure delivery of an insights-driven communications strategy for Pearson products that cuts across Corporate Affairs, Global Marketing and geography marketing
With direction from the VP, Global Product and the Director of Communications, support the facilitation of all internal/external communications needs for Global Product by working cross-functionally with all branches of Global Corporate Affairs & Marketing to ensure collaboration and delivery of impactful internal and external communications leadership
Operating in a highly cross-functional environment and in tight coordination with the Global Media Center for Excellence, support the development and implementation of multi-channel, multi-audience external communications plans and tactics in support of global product
Partner across the business to create compelling and creative external communications collateral in support of business priorities (e.g. write web content, craft short scripts, write compelling stories, liaise with creative team, source content from others)
Serve as a key collaborator and bridge to other Community/Product Managers in Corporate Affairs/Marketing to ensure that priority Global Product content and messaging is repurposed and appropriately tailored for different external audiences (i.e. customers, parents, educators) and channels (e.g. trade media, education media)
Liaise with employee communications manager to ensure that key external messages are repurposed and socialized internally
Support the conceptualization of external events and event collateral in support of business priorities
Partner with the one.com team to ensure that global product areas of business are accurately represented and that content is up to date and refreshed as needed; leverage insights to inform content decisions
7 years’ experience in communications, strategy, research & development communications, or product communications
Experience in managing, tracking and reporting on a portfolio of projects
Proven experience in messaging complex ideas and topics, and translating such ideas into creative and compelling collateral
Strong writing skills required
Collaboration: Work cross-functionally and collaboratively to drives a consistent message which showcases and solidifies the Pearson brand
Insights-led: Utilizing data and fact-based tools to influence decision making / Experience in developing required tracking systems to organize insights for use by leadership

197

Creative Services & Community Manager Resume Examples & Samples

Initiate and lead Telemundo San Diego’s television promotion, community outreach efforts and sales production initiatives
Work with various departments to further the station’s identity and mission through strategic projects and campaigns
Write and produce on-air promos, PSA’s and local commercials for Telemundo San Diego supporting news, community and sales projects on air, digital and social
Build partnerships with non-profits to collaborate on community events as the media partner
Represent the station on division press calls and write local press releases
4-5 years at a local television station in community or promotion
Strong short form writing skills
Bilingual (English/Spanish) both written and verbal with a cultural understanding of San Diego’s Hispanic community
Self-starter with strong project and people management skills
Working knowledge of properly using promotional inventory, manage and maintain promotional traffic logs
Change agent- must embrace and drive significant process change across the station
Superior organizational skills- must possess the ability to manage multiple priorities with confidence, balance, and vigor

198

Community Manager Resume Examples & Samples

Social Media Savvy. You are active on every social platform. You can explain how each platform is different from each other. You think about things in cleverly short social-post statements and hashtags and your friends are jealous of your Snaps
Opinionated. You have an opinion on which brands are killing it with their social media efforts and who is failing and can articulate why
Creative. You know how to tell a story with personality in a limited number of characters and can a key visual. You have excellent writing skills and have even dabbled in photo and video editing to get to the right post
Observant. You never miss a beat on anything that goes on around you. You have always had a knack for reading people and understanding the context of situations
Self-Motivated. You are confident and never shy away from a challenge. You work well with teams and direction, but know how to adapt and figure out how to solve problems on your own as well
Assist with creation, conception and presentation of social media strategy and integrated marketing campaigns
Lead the development and ongoing management of editorial calendars for a brand
Manage all social content through the entire cycle from brief to scheduling to publishing
Moderate all community interaction with published content responding in a timely manner and escalating when appropriate
Monitor all community activity to keep a pulse on overall interests and sentiment. Be the go-to expert for any and all things community for the cross-functional team you work with
Partner with analytics team for all performance reporting to provide context and insight to performance reports against pre-defined KPIs
Be the go-to expert for all things social media (platforms, etc) and social influencer
Partner with cross-functional teams for larger integrated campaigns. Be the voice of the community and help them think about things from a social-first perspective
Work directly with clients and agency partners for all the tasks related to the social media operation for their brand
Prepare presentations and be comfortable presenting to clients, agency partners and internal team members

199

Social Community Manager Resume Examples & Samples

Creating content for Hotels.com’s social media platforms
Working with creative agencies and Hotels.com’s brand marketing team to build social media plans for marketing campaigns
Social media reporting and analytics
Social media listening research
Building a social media platform strategy for South East Asia, India and ANZ to support the global strategy on local platforms
Adapting global and regional campaigns for local execution
Being the social media expert for your countries
Stakeholder management: line managed from overseas but with local reports
Community management of Hotels.com’s social audiences across multiple platforms including Facebook, Twitter, WeChat and LINE
Social media customer service
Social media tool experience such as social listening and posting tools and the back end of Facebook
Some design of social content, such as using Photoshop
Working on international projects, either at an agency or brand
Experience in multi-stakeholder management
Agency or brand marketing background with experiences executing social media campaigns across multiple markets in SEA or ANZ markets
Community management experience
Creative experience, making content for brands
Self-motivated, willing to challenge current status quo and happy to work in team managed remotely
Passion for travel
Bilingual and comfortable writing social media copy in English and Thai (Preferred)
LI-KY1

200

Delegated Admin Community Manager Resume Examples & Samples

Provide regular communication to countries/entities through webinars (monthly calls) and collaboration tools eg Spice Subjects, calls, emailings, best practices
Be the SPOC for your Community and act as a knowledgeable and legitimate partner on all related processes
Stay close to all Program activities and project initiatives in order to understand the points that needs to be cascaded down to the countries/entities (incl. On-going innovation and incubation projects affecting the processes). Ensure that you get involved and trained whenever needed
Support the deployment of any new functionalities impacting the DA processes or needing local DA involvement
Provide Level 3 Support to your Community
Make sure the overall NoE schedule is met (Monthly calls, Onboarding sessions, etc) with quality, involvement of Process Owners and appropriate CE Team members (CTI, MySE, cKM, bFO) if needed
Boost interaction within countries/entities DA’s to share best practices and promote the team work
Define rules, procedures and policies to be used and applied by DA’s to support (to be) deployed CE Solutions
Work jointly with the other streams, but mainly the Solution and Security streams to define the rules to be respected by the local Delegated Admins
Lead implementation of these rules, ensure monitoring, define and conduct corrective action plans in case of non respect
Provide and promote Best Practices
Consolidate all rules and procedures in the appropriate training materials, templates, working instructions, etc.. (Box, NoE DA community repository) and keep those updated
Release Management involvement
Work closely with NoE Community Mgrs, Solution Mgrs and/or Process Owners/Drivers to capture & understand impact on DA related activities or needed involvement from local DA’s prior to Releases (CRP’s, UAT’s,…)
Provide training and communicate around releases, ensure new functionalities from releases are integrated inside any relevant DA documents
Answer any training needs within the community (refresh sessions, videos, best practices...)
Certification
As the DA profile is a very powerful one, with potential disruption of tool performance and stability in case of non-wanted behaviour, you need to assure that any DA stays knowledgeable and well informed of all relevant rules, procedures and policies in place
Organize on regular basis onboarding sessions for newcomers and recertification campaigns targeting all existing DA profiles. Manage and keep track of official DA’s throughout a DA white-list
1- Principales capacités attendues – Major requested capabilities
2- Expérience professionnelle souhaitée – Desired professional experience
Strong Project Management experience
3- Langues (niveau Schneider) – Languages (Schneider level)
1,5
2,5
1 - Ability to organize information
1 – CRM domain knowledge
Expérience professionnelle souhaitée – Desired professional experience

201

Senior Community Manager, Relay For Life Resume Examples & Samples

Demonstrates expertise in the implementation of best practices for volunteer leadership development, event participation and event revenue growth; drives and encourages creativity and innovation at the community level
Demonstrates advanced skills in community engagement, organization, relationship building, and talent identification
Engages, recruits and manages relationships with community volunteers to ensure successful events execution, with a focus on event volunteer leadership positions and volunteer succession planning; facilitates volunteer retention and ensures meaningful volunteer recognition
Engages the community year round in Relay For Life to drive event success and mission impact through comprehensive strategies including event committees, teams, team members, sponsors, survivors, caregivers, youth, online fundraising and other target areas as identified
Provides leadership through Relay project & workgroup participation and by providing support, recognition and coaching to other community managers; supports the overall success of Relay through special activities and responsibilities above and beyond event portfolio
Serves as a mentor for new Relay staff; Serves in a training capacity inside and outside the division; Partners with new staff on community visits demonstrating key skills in team/volunteer recruitment, sponsorship and community engagement
Actively collaborates with Community Engagement, Corporate & Distinguished Partners, and Health Systems staff to maximize event success; leverages opportunities to engage corporations, health systems, and community organizations in events, focusing on event sponsorship and participation
Integrates mission/cancer control activities and messaging within Relay For Life events for achievement of identified event-related mission goals, including enterprise-wide initiatives; works in partnership with ACS CAN, including efforts to increase ACS CAN membership
Successfully executes events, resulting in a positive event experience
Partners with enterprise support functions and ensures appropriate support is provided
Utilizes available tools and processes
Ensures strong logistical coordination
Effectively and efficiently completes activities and meets target deadlines
Extensive relationship building, persuasion and influence skills
Ability to work successfully in a diverse team environment
Excels in recruiting, training and motivating community-based volunteers
Demonstrated ability in handling multiple priorities and meeting deadlines; strong planning and organizational skills
Strong customer service orientation, with extensive experience in effective issues resolution
Ability to tell the ACS story; versed in how the Society delivers against the mission at a global, national and community level; able to share that information in a way that inspires confidence and support for the Society
Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals; ability to proactively address issues as they arise and mitigate risks associated to events
Remains composed under stress; responds to criticism tactfully and delivers on organizational commitments

202

Social Media Community Manager Resume Examples & Samples

Oversee communication’s strategy across client social media platforms, including daily content and community management of social platforms
Responsible for publishing content, moderating conversation and responding to consumers
Manage online discussions by listening and responding to users, where appropriate, in a timely and authentic manner
Optimizes social media strategy on an ongoing basis, including researching and launching new social media channels when relevant
Run campaigns and promotions to encourage participation on social media initiatives
Deliver actionable insights, specific recommendations on how to improve social activity by monitoring and analyzing brand conversations
Identify new creative opportunities to leverage social and digital platforms to extend brand messages

203

Assistant Community Manager Resume Examples & Samples

Assists in the development of residence life/student development programs complimentary to programs offered at the University. Promotes resident involvement in programming activities at the property and attends all functions planned by resident staff. Provides guidance and training to staff members who are planning activities. Coordinates programming with the Student Activities Board representative and maintains a master calendar of property programming opportunities
Assists in the development of the office and Residence Life staff to include the Senior Community Assistant (SCA) and Community Assistant (CA) staff. In conjunction with the Community Manager (CM) and Contract & Marketing Manager, supervises SCA/CA staff members who are involved in office procedures; establishes time schedules for the SCA/CA’s, and ensures schedules are executed
Trains, motivates, and coaches staff members in the execution of their duties. Supervises the front office functions and staff to ensure that day to day administrative functions are handled efficiently. Facilitates bi-weekly SCA/CA staff meetings and weekly one-on-one developmental meetings. Attends weekly professional staff meetings and participates in ongoing staff development and training. Meets weekly with the Community Manager to discuss SCA/CA staff, programming, and conduct
Shares professional staff on-call responsibilities with the Community Manager, and is available to respond to emergencies and situations beyond the ability of the SCA/CA staff. Handles crisis/conduct issues and advises on conduct issues. Cooperates with local emergency personnel in handling emergencies and notifies the CM when incidents occur
Works with the CM to address conduct issues while serving as a conduct officer for property cases, coordinates with the Associate Dean for Student Conduct, and attends campus judicial meetings as necessary
Coordinates and assists the CM with the summer business program (conferences or group bookings) to meet the objectives of the business plan
Assists the CM, Maintenance Manager, & Maintenance Technicians with quarterly health & safety inspections. Manages quarterly inspection forms, quarterly health & safety reports, and apartment condition forms for all apartments prior to check-in/out. Investigates and reports room and community area damages
Educates residents on property and university policies, as well as safety procedures such as fire drills
Performs other duties as needed or required

204

Community Manager Resume Examples & Samples

Requires extensive established business relationships in the community (typically in an urban neighborhood grouping or smaller community setting) and significant outside sales experience
Requires an associate’s degree or equivalent work experience in banking and finance, business or a related field
A minimum of 5 years of supervisory/management experience
3-5 years of progressive responsibility within a financial organization
Ability to function well under pressure, manage time exceptionally well, be extremely flexible and prioritize on a frequent basis
Advanced interpersonal skills to communicate effectively and professionally with customers and employees. Excellent people, sales management and supervisory skills
Advanced public relations, verbal and written communication, decision making and analytical skills
Will be asked to coach, mentor or train others and teach coursework as subject matter expert
Must be registered as a MLO as per the S.A.F.E. Act requirements

205

Assistant Community Manager Resume Examples & Samples

Operates the property management system (OneSite) and completes transactions by accurately entering all prospective and current resident information and by completing updates and back-ups to ensure the integrity of the system
Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables
Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue while maintaining a high level of customer service at all times
Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, and accounting, as needed
Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings
Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accounting
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues in accordance with established procedures and legal requirements
Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Lennar policies, procedures, and business practices
Assists in managing the owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed
Assists and supports leasing and marketing efforts by greeting prospective residents, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification
Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary

206

Community Manager Resume Examples & Samples

Leads, directs and supervises all staff members within the community, ensuring they have the tools and environment for success
Performs a variety of tasks in a calm and controlled manner
Plans and schedules work in advance
Acts as innovative and/or creative source to consider solutions to problems
Provides clear and concise instructions for effective management of on-site staff
Ensures that the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio
Completes regular community inspections: Inspects property common areas, models, and vacant units on a regular basis and completes the community inspection report
Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests. Ensures that staff is implementing resident retention (Raving Fans) and renewal programs to build customers for life
Processes and approves payment of invoices pertaining to maintenance and operations of the community on a timely basis
Ensures the completion of various daily, weekly and monthly reports in a timely and accurate manner
Monitors Budget Control Log and reports variances
Supervises and ensures collection of all rent and other property income
Performs a variety of duties associated with leasing/marketing and community functions
Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community
Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities
Understands and complies with state landlord-tenant law, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
Performs a variety of duties associated with maintenance and related programs
Coordinates work activities and services from vendors, utilizing only those vendors who are approved by Lennar Multifamily
Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s)
Practices proper safety techniques in accordance with Lennar, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s)

207

Social Media & Community Manager Resume Examples & Samples

5+ years’ experience managing social media and community platforms
Knowledge of social tools such as Sprinklr and Jive; and SEO, keyword search, and Google Analytics
Experience managing social channels for B2B
Excellent communication, analytical and multi-tasking skills; Proficient copy writing skills
Excellent prioritization, project management and time management skills
·Strong passion for social media and online communities
Nimble Storage, Inc. is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law

208

Community Manager Resume Examples & Samples

Reports directly to the Social Madia Manager, based in Tokyo, Japan
Manage social media campaigns including day to day activities thru posting, writing editorial, promotions with unique, fun engaging content
Manage and monitor presence in social networking sites including Facebook, Twitter, and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed
Manage blogger outreach program and build an active brand ambassador network to spread the word about DAZN
Have fun doing creative work on the SNS channels that creates a unique, emotional story
The candidate will have experience in strategic planning, be creative in their thinking with analytical abilities
The ability to lead and guide projects
Working in a fast paced international environment. The Perform culture is unique: We have a start-up mentality but are part of a global organisation
An acute understanding of full mix brand marketing, a proven appreciation for digital, ROI and performance marketing. We balance ‘art with science&#8217
Experience of ‘launching’ new or innovative international products/brands in Japan. The candidate must be able to demonstrate experience in working within a Global strategy yet adapting this for the local Japanese market
Expertise in working with international colleagues at all levels
We don’t like corporate people. We like innovative thinkers, quick learners, adaptable personalities and creative marketing. Research analysts need not apply
Balancing ‘strategy’ with ‘creativity’ - again, art and science
Experience in effectively managing agencies, suppliers, commercial partners and professional services - from accountants and advertising agencies to lawyers and promotional partners
Fluent in Japanese & English
Background: Digital, mobile, media, entertainment, lifestyle brand or brave FMCG (i.e. RedBull)
Has experience accountability
KPI driven, commercially aware
Process is good. Process is not the solution
Adaptable, open minded
Creative, innovative - challenges the status quo
Personable. We are a small company with a unique informal, hardworking and ‘family’ culture
Anyone at Perform, from the CEO to the receptionist should be happy to take a long haul flight with this person…

209

Community Manager Resume Examples & Samples

Lead by example creating a strong ethos of customer service throughout the team
Ensure your customers are invoiced accurately and payments are collected on time
Ensure that the centre is ‘show ready’ at all times
Ability to communicate effectively and professionally in both local language and English (written and oral)
Professional communication skills with a high success rate in building and maintaining relationships
Proven success in self lead generation and business development
Commercial, highly results driven
Ability to perform work accurately and thoroughly
Pragmatic - Ability to be hands-on as well as strategic and be a trouble-shooter when the business need deems it appropriate to do so

210

Community Manager Resume Examples & Samples

Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook and ability to operate basic office equipment
Professional communication skills
Commercial/ results driven
Customer service
Accurate – Ability to perform work accurately and thoroughly
Communication – Ability to communicate effectively with others using the spoken and written word
Problem solving – Ability to find a solution for or to deal proactively with work-related problems
Technical Aptitude – Ability to comprehend complex technical topics and specialized information
Working Under Pressure – Ability to complete assigned tasks under stressful situations
Agile – Ability to deal with shifting priorities and issues inherent in a young company
Passionate – A desire and passion to beat the competition and win

211

Community Manager Resume Examples & Samples

Working with Scottish Water and the other Alliance Partners to deliver a detailed consistent customer service, via Alliance Customer Services processes and procedures aligned with Scottish Water
Deliver tailored customer service training for roll out in the Alliance to Project Delivery and Programme Management staff and operatives
Develop and subsequent management of joint Community Engagement Plans [CEP] for the Alliance, to align with Scottish Water processes
Undertake sufficient Customer Impact Assessments [CIA] to enable “right first time” delivery
Review customer service performance on the contract in line with the agree KPCs and KPIs and identify areas and methods of improvement
Attend and contribute to Scottish Water’s External Communications Community / Customer Services meetings, as appropriate, ensuring that initiatives and actions are communicated throughout Alliance staff
Monitor performance across aBV’s wider Utilities contracts to identify and communicate potential areas of best practice and customer service innovation
Direct consultation with customers
Review, manage and rectify any customer complaints made against aBV
Conduct audits and surveys for the Project Delivery teams
Liaising with all areas in aBV to provide customer feedback, maximise learning from complaints and ensure all are advised of customer service techniques and improvements
12 + years related experience with major pursuit activities. 2 + years global pursuit experience in industry. Bachelor’s Degree in Engineering, Business, or Marketing required. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations

212

Community Manager Resume Examples & Samples

Create, manage, and execute community and social marketing strategies for Cat Daddy titles
Work with the Dev team to create great content that will engage broader audience and grow the community engagement for Cat Daddy games
Community advocate: Support developer team to engage with the Cat Daddy user community, understand their concerns and desires, and help relay those to relevant teams
Games evangelist: Learn the Cat Daddy games inside-and-out, and be able to evangelize in any situation and to any audience. Be a professional fan
Be engaged: Know the Cat Daddy community, where they are, how they interact, and speak their language, interacting with them constantly. Understand the latest community software, platforms, and technologies, and be visible and helpful on them
Work closely with PR and marketing on social marketing content plans and execution, including creative assets and text for social and branding communication
Work with and manage supporting external vendors who support our social and community efforts
Identify and assist key influencers from across the community, wherever they may be found, working with them to build community initiatives
Track and report on KPIs, being able to read and synthesize broad community sentiment and social activity on key topics. Pro-actively inform other departments of potential issues and offer solutions to assist with problems
Assist the Customer Service department in identifying, routing, and escalating customer service issues to the proper personnel and departments
On-screen personality: Be confident and prepared to host and co-host livestream events and broadcasts, showcasing and playing relevant games
Take part in trade, developer, and consumer shows with community presence, including on-site support and travel
Extensive knowledge and play experience of appropriate titles similar to WWE SUPERCARD, MYNBA2K17 & NHL SUPERCARD 2K17
Knowledge and experience of a variety of other mobile, console, PC, and tablet game titles is a plus
Experience with major gaming forums and social media, ideally with strong existing presence
Proficiency with photo and video editing software (eg Photoshop, Premiere) is a plus
Requires strong communication, collaboration and diplomacy
Requires proficiency in PowerPoint and the ability to articulate and present strategies and plans and then manage through execution

213

Community Manager Resume Examples & Samples

Coordinate routinely with all business units and create a monthly calendar of activities, including scheduling events/author chats, readathons, corporate events, topic chats, book release parties, seasonal themes and more directed at the audience online
Work closely with site Senior Editorial Director and Managing Editor on editorial priorities, including brainstorming events, live chat opportunities, webcasts and more
Oversee community moderators and ensure site voice, activity, etc. is on brand, including individual threads and conversation starters within the message boards
Ensure that community engagement is maximized across the message boards and throughout the site's sub-channels
Establish a routine team check-in on all issues related to community, including being aware of new releases across the company, events, content, etc. that will appeal to the audience
Coordinate with stakeholders across the Company to source content, ensure its effectiveness and ensure the adoption of relevant community techniques into the company's products and services
Ensure that COPPA and CARU guidelines are adhered to within the message boards
Monitor and comment on trends and applications in community management and ensure the strategy remains relevant, reflects best practices and capitalizes on the ever-changing and expanding marketplace
Monitor the competition and be aware of market changes and developments

214

Assistant Community Manager Resume Examples & Samples

Experience in HUD, Section-8, Tax Credit and Affordable Housing
Strong Computer skills
One-Site experience is a plus

215

Community Manager Resume Examples & Samples

Customer service and sales experience required
Project management and business operations experience required
Cold-outreach experience a plus

216

Community Manager Resume Examples & Samples

Customer service and/or sales experience required
Business operations and/or project management required
Cold outreach experience a plus
Understanding and experience managing a team of 2+ people

217

Community Manager Resume Examples & Samples

Develop and manage communication strategy/community channel
Create and manage community publishing (communication and content on owned medias and social media) with high level of quality and timeliness
Drive the franchise eSports communications to build excitement and engagement for eSports
Manage and analyze performance/progression of official communication platforms
Plan and execute community projects, including on/offline event/promotion
Develop innovative plans, programs and strategies to increase reach of communication and community engagement
Collaborate with partners (fan-sites, influencer and any others relevant) to promote our communication efforts
Collaborate with other teams/departments to develop and execute the franchise Integrated Marketing Communication plan
Provide editorial guidance and coaching to other community team members
Analyze and report impact/result of communication and community promotion
Generate meaningful/constructive report on community sentiment and voice of community
Build strong relationships within the team, HQ, and the relevant teams within the company and the industry
Other responsibilities, as assigned

218

Social Media Community Manager Resume Examples & Samples

Live and breathe social media by managing day-to-day communications on all social media channels
Develop and manage a social editorial calendar for short and long-term efforts, ensuring proactive publication of content appropriate for channels in support of campaign objectives
Work with our internal and external partners to create content that will engage our audiences via Twitter, Facebook, Instagram, Snapchat, LinkedIn, our corporate blog and more
Cultivate authentic relationships with bloggers, YouTubers and other social media influencers
Actively pursue best-in-class practices for communicating within a rapidly evolving media and digital environment
Continuously innovate by improving processes, trying new content, and testing new platform features and technologies

219

Assistant Community Manager Resume Examples & Samples

Complete transactions by accurately entering and updating all prospective and current resident information to ensure the integrity of the system and operates the community management system (OneSite)
Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining Community Manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor and accounting
Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, and processing the disposition in accounting
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and takes appropriate action to resolve and address service issues in accordance with established procedures and legal requirements
Acts as the on-site supervisor in the absence of the Community Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the Service Supervisor, and managing the operation of the community in compliance with company policies, procedures, and business practices
Assists in managing the owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests
Assists and supports leasing and marketing efforts by greeting prospective residents, gathering information about guest via the Guest Card, showing apartment homes, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification

220

Community Manager Resume Examples & Samples

Insights/Analytics – Be comfortable using social tools (ex. Sprinklr) for content management and insights. The ability to look at a wall of data and pull key insights to make strategic, forward-thinking decisions is crucial to the business and will be used frequently to dictate an array of practices, including posting cadence, campaign strategy, and reporting to teams
Multitasking – Be able to handle multiple projects and executions without hesitation. GoPro has any number of campaigns, posts, or activations happening at once and being able to balance them all in an organized fashion is crucial
Innovation – Constantly be looking for “what’s next” in social media and marketing. A fearless personality that’s not afraid to try something new, learn, and adapt to continue pushing the envelope of GoPro on social media

221

Community Manager Resume Examples & Samples

Manage, grow and nurture the Community Advocate program
Provide engaging text, image and video content for social media accounts
Drive a regular cadence of newsletter and community blogs
Coordinate with Diamond and Communications teams to ensure brand consistency
Liaise with Development and Sales departments to stay updated on new products and features
Stay up-to-date with digital technology trends
Bachelor’s Degree in Communications, English, related field or equivalent experience
Minimum of three years of community management or social media communications experience, preferably for a B2B brand desired
Have created and executed a social media campaign
Excellent verbal and written communication skills with a portfolio of published professional work; ideally in a variety of mediums including Blogs and social media
Experience and practical knowledge of all major social media and video distribution platforms, and supporting applications
Proven ability to work both in a team setting, as well as independently drive campaign efforts as needed
Solid understanding of B2B marketing and the Enterprise Software landscape; Preferably with a knowledge of Business Analytics tool

222

Social Media Community Manager Resume Examples & Samples

To manage Navy Federal’s social media community (commenting, responding, etc.) to include content development, community moderation and strategy
Coordinates and manages social media users/monitors across Navy Federal
Drives engagement on enterprise social platform by creating and implementing new, integrated ways to develop, serve and distribute content
Monitors and moderates community participation to ensure compliance with rules of engagement, community guidelines, and escalation processes
Collaborates with Social Media Strategist to prioritize one-to-many interactions with members, encourage two-way communication through social media platforms and events, and develop/manage a highly engaging content calendar
Acts as Advocate for members and is charged with maintaining the “voice of the community” in the social media spaces; engages dialogues, responds to inquiries and/or escalates posts to functional subject matter experts for appropriate responses
Posts and promotes interactive content that encourages participation and development of member-generated content to ensure that the community is achieving its objectives
Leverages listening platforms to gain user insights, enhance performance of existing functionality/tools and increase knowledge sharing between various internal stakeholders
Identifies and deploys new capabilities to existing platforms to improve experience, engagement, content publishing, collaboration, communication, workflow and/or metrics as they are available and applicable
Administers social media user access permission using Sprinklr
Communicates suggested content and product updates to Social Media Strategists and product/service owners
Builds collaborative relationships with stakeholders, vendors and membership community to ensure maximum integration of engagement to grow community, brand expansion and user experience (UX)
Collaborates with key stakeholders to understand functional business initiatives, issues, products and services to translate into content development and tactical engagement plans
Works and consults directly with Social Media Strategist to integrate content strategy into coordination and publication of content
Assists with creation and presentation of social media strategy and integrated marketing campaigns
Manages internal and external vendor resources to maximize productivity and collaboration within budget reporting, analysis of usage and performance of social media environments
Develops and monitors effective benchmarks for measuring impact of social media programs and analyzes, reviews and reports performance results of campaigns
Establishes appropriate metrics & reporting on a regular basis, including recommendations from Social Media Strategists and Marketing leadership
Identifies and documents trends of member behavior and participation within the community so that they can be referenced/utilized in creating content
Conducts and maintains internal social tools audits to identify opportunities for integration and cost savings
Summarizes insights, conversations and activity to create actionable reports to optimize and support strategies
Performs other duties as appropriate

223

Global Community Manager Resume Examples & Samples

Drive the design and execution of Global Esports communication efforts across owned platforms and social media channels
Design and manage community development projects related to competitive gaming, including high-impact, high-cost events
Drive cross-franchise Esports collaboration
Coach and train Community Esports staff
Responsible for collection and provision of meaningful feedback to game teams on the community’s sentiment, concerns, and suggestions
Collaborate with global teammates, ensuring proper communication to them

224

Community Manager Resume Examples & Samples

Active and grow an engaged community from the ground up by aligning community needs, content and engagement strategies with the company objectives
Understand community interests and behaviors and develop the strategy for cultivating ongoing engagement and participation
Deepen the community’s relationship with Cengage through daily engagement, nurturing, and relationship building
Identify opportunities and make recommendations to influence product roadmap for core digital products, e.g. MindTap
Be an active champion for the community internally and share the voice of the community to shape Cengage’s strategic direction
Provide monthly reporting on activity and success metrics along with recommendations to refine overall strategy and improve results
Partner with portfolio marketing, social, product, and communications teams to define community-related programs, events and integrations
Collaborate across marketing, product, sales and customer service
Oversee all technical and system administration aspects of the community
Create and maintain community documentation including terms of use policies, guidelines, training materials and internal communications to ensure a successful launch of the community
Maintain an editorial calendar for featured content, creating content as needed and managing content flows from a variety of sources including blogs, events, impact marketing and related Cengage channels
Provide internal and external community training, including training for moderators, subject matter experts and other content creators
Monitor and measure the success of community engagement (i.e. number of power users, number of discussions, etc.); tracks KPIs related to Social CRM goals such as recruitment, retention or outreach and provides regular reports to the VP, Advocacy Marketing
Work with analyst to integrate community data with other data sets, to share data and to understand and report on impact of the community relative to business goals and strategic initiatives
Bachelor’s degree. Master’s degree a plus
3+ years of experience managing and growing social media networks or communities
Demonstrated knowledge of Higher Education faculty audience and Higher Education culture
Experience establishing metrics, gleaning community insights and reporting/recommending marketing strategies that achieve department goals
Experience with videography, video editing and podcasting
Demonstrated ability to manage tactical plans, project plans and/or promotional or editorial calendars

225

Community Manager Resume Examples & Samples

BA / BS or equivalent in Business, Marketing, Hospitality or other
Experience working in a fast paced environment or startup preferred
Understanding and experience managing a team of more than 5 people
Quick and scrappy learner who adapts well to a fast-moving environment
Ability and willingness to Hustle

226

Floating Community Manager Resume Examples & Samples

Accepts assignment to properties in need of a Community Manager or additional support for vacant positions or special projects. Assignments could last weeks or months. Reports daily to Regional Director for the community assigned
Maintains and executes the marketing and business plan for the community in order to achieve full market occupancy or 100% occupancy, to the extent possible during the Floating CM’s time at the community
Hires and trains staff through department heads; supervises (through others) student workers/CA/RA’s who are involved in office procedures
Maintains programs which promote the student’s educational, physical, and social objectives. Develops and enjoys an excellent relationship with the University and the Community. Maintains a highly interactive approach with residents and handles problem resolutions in ensure customer satisfaction
Supervises, the day to day accounting/administrative functions
Assures the physical plant is maintained in accordance with expectations and the budget
Provide recommendations for improvements in all areas (physical, administrative, leasing, etc.) at the assigned community
Education and Experience –A Bachelor’s degree or equivalent experience and Community Manager experience at EdR is required
Physical and Environmental –The ability to see, hear, speak, comprehend, and communicate are required. The position may require the ability to physically inspect the properties, construction projects, and portfolio. Travel is up to 85%

227

Community Manager Resume Examples & Samples

Develop Community Engagement Programs
Create content – including editorial posts, polls, contests – to engage the community, build loyal fans, and spread positive sentiments
Develop the community management strategy in collaboration with the Game Team (Product Manager, Producer, Designer, Monetization Manager, and Customer Relationship Manager) for assigned game
Be the Voice of Warner Bros. to the Players
Be the Voice of the Community to the Game Team
Analyze and identify issues and trends, and share player feedback with the Game Team

228

Social Community Manager Resume Examples & Samples

Content Creation and Calendars
Publishing
Moderation
Community Insight: Qualitative
Community Management + Listening
PANDORA global content calendar copy creation
Copywriting, creative contributions including ideation input in creative briefings and editorial sessions
Community management ownership of Campaigns and evergreen on social
3+ years’ experience working in a digital / social agency
Expertise in Facebook, Instagram, Snapchat, Twitter, Pinterest and YouTube – both organic and paid
A proficient knowledge of Sprinklr for publishing, moderation, listening, reporting, benchmarking and paid implementation
A creative thinker who is always striving to remain ahead of the curve with a logical approach to content curation
Strong copywriting skills
A highly organised approach
Experience from an advertising agency, media house or an internal in-house agency/marketing
Experience with marketing production and delivery within different tasks and timescales
Superb planning and SoMe campaign management skills
You speak and write English fluently and have worked in an international environment
Excellent communication skills with an approachable disposition
Knowledge of social platforms like WeChat, Weibo, Line, Lofter, VK and Zalo
Experience of collaborating with editorial publishers, social platforms and content creators
Have a passion for social media marketing and a curiosity to continue to grow your knowledge and expertise in data-driven curation, content creation and paid media marketing
Thrive in a fast-paced working environment
Have excellent cross-functional communication and cooperation skills
Are organised and structured
Are able to work independently, whilst being a strong team player
Appreciate flexibility in assignments and workloads at times
Have a positive mind-set and a can-do attitude

229

Community Manager Resume Examples & Samples

Bachelor’s degree in Real Estate Studies, Hospitality or Business, a plus
Minimum of 2 years property management experience including 2 years of supervisory experience
Flexibility to respond to community needs during non-business hours

230

Assistant Community Manager Resume Examples & Samples

High School Diploma or GED; Bachelor's degree in Real Estate, Hospitality or Business, a plus
Minimum of 2 years general business, office, sales and customer service experience
Prior sales and leasing experience
General knowledge of maintenance
Knowledge of basic accounting principles
Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
Intermediate computer proficiency including the ability to use the Microsoft Office Suite, email and internet; previous experience using Yardi, preferred

231

Community Manager Resume Examples & Samples

Develops personas, expands our understanding of the 1% rule
Plays a hands-on role in developing the public persona for the brand
Serves as project expert on the types of content that engage communities, the communities that are most-likely to engage
Assesses existing client content and plans to identify strengths, weaknesses, gaps and inconsistencies, as well as opportunities
Identifies, manages, and structures engaging and contextually appropriate content for multiple projects across multiple client teams
Understands what is an actionable truth and trend and can apply that to the brand to drive perception forward
Is an active participant and facilitator in brainstorms and strategy workshops, and is comfortable leading meetings with all levels of management
Identifies and creates proper distribution and amplification plans for social content, projects and campaigns, including influencing content creation and paid media plans
Develops strategically sound tactics for any creative output, including executions that extend beyond digital and social media
Can present case studies (ours and those of our competitors), effectively articulating how branded content comes to life online and what the thinking was behind it
Is comfortable developing decks and presenting to all levels of management, to clients, and with content collaborators and creators
Developing and posting content
Regularly produces case-study-worthy work and showcases that to the rest of the social team

232

Community Manager Resume Examples & Samples

Provide creative format recommendations by channel (paid or unpaid) that best deliver against campaign objectives
Pull data and perform analysis from our social media channels and social listening platform ensuring data quality, consistency, and accuracy
Help connect social media analysis with business outcomes, crafting easily consumed and clear insights across internal stakeholders and teams
Engage, spark discussions, surprise and delight customers across social channels
Monitor conversations across social media and address important mentions in real-time through engagement, escalation, or documentation

233

Global Community Manager Resume Examples & Samples

Scheduling & Publishing on our Social Networks
Proven hands on experience managing Social Media or Online Communities for Brands
Experience managing & reporting Paid Social Campaigns across Facebook & Twitter
Creative writing skills with faultless grammar & spelling
Analytical Skills with a desire to translate success into meaningful business metrics
IMovie (or other video editing suites)
A people person who’s used to creating relationships online
A self-starter with a collaborative attitude
Not afraid to experiment and get stuck in!

234

Community Manager Resume Examples & Samples

Manage decisions associated with the content management of assigned social / digital channels
Be an advocate for corporate goals and priorities as applied to the content marketing strategy, management and execution
Coordinate the management of community monitoring and rapid response program that includes stakeholders, subject matter experts and decision makers from various parts of our business
Triage and manage community responses between groups
Provide insight and direction for an ongoing community content strategy
Be responsible for internal asset coordination and management that supports the community content strategy
Manage stakeholder communication internally to share insights derived from channel or program performance
Be accountable for program key performance indicators, in partnership with wider team
At least 4 – 6 years of social marketing or digital marketing experience
Bachelor's degree in Communications, Marketing, Business or related degree
Experience in regulated industries (financial services preferred)
Expert knowledge of social media technology at a native channel and third party management platform level
Experience in growing online communities
Attention to detail, project management and complex workflow management
Able to communicate ideas clearly at all levels of an organization through strong written, visual and oral communication skills
Self-starter who can adapt and pivot seamlessly, when called upon
Team player who can collaborate effectively with internal stakeholders to deliver results
Applying knowledge of emerging trends and technology to programs

235

Community Manager Resume Examples & Samples

Engage @Twitter’s robust audience with dynamic, relevant content. Identify what’s trending to connect with culture and our community
Ideate and activate Live at the speed of Twitter
Schedule, develop and post content across Twitter’s O&O channels
Collaborate with internal stakeholders to optimize assets, monitor Twitter trends, and make real-time editorial recommendations to attract and retain users
Help brainstorm ideas for Twitter’s content calendar and campaigns
Monitor and respond to comments on Twitter’s global social media platforms
Assist in generating Twitter’s analytics reports and synthesizing data into actionable insights
Partner with internal teams to ensure brand and content consistency, developing tools, templates and processes to facilitate improvement and adherence to guidelines
Stay abreast of emerging trends, best practices, effective tools, and changes in the social media landscape
Work with the Creative Studio to create engaging assets (photos,GIFs, videos, etc.)
Manage content and community engagement during live events
Run the NYC war room during live events and activations
5+ years’ experience in social media, delivering smart and effective content
You care about what’s happening in the world and stay connected to culture
You know how the meme started, laugh out loud from the perfect GIF response, and are adept at speaking in emoji
The ability to operate, execute and make informed decisions in a fast paced environment
Wit of the 140 character kind
Highly detailed and organized; project management experience a plus
A passion for process and plans, but the ability to thrive in an incredibly fast paced environment
Both a strategic thinker and a tactical executor, with a roll-up-your-sleeves bias for action and an ability to drive detailed execution

236

Community Manager Resume Examples & Samples

A strong understanding of 3D modeling with SketchUp, and 2D documentation in LayOut
A track record for writing clear and compelling copy, and a penchant for doing so with personality
Confidence to own what you say, but humble and quick to identify your mistakes
Experience educating users and communicating complex ideas with simple and clear steps
Experience managing and posting to online channels with regular frequency
Experience building symbiotic relationships through online channels
Experience producing images, video clips, and other rich media to communicate ideas
Public speaking chops. At the very least, you shouldn’t be terrified of talking in public. We like to get out there and meet our users
Bachelor’s degree in related field(s)
Robust, demonstrated expertise with SketchUp and LayOut
Experience with developing or launching forums and online communities
A portfolio of related work, including instigating change by a coordinated group
Nice to have: experience with Google Analytics
Nice to have: knowledge of HTML and CSS

237

Community Manager Resume Examples & Samples

Solicit approved responses as needed
Use judgment to escalate and alert reporting team and management of emerging trends and topics
Responsible for understanding ABI's complete portfolio, including respective brand positioning, marketing strategies and internal/external relationships
Fluent in written and spoken Spanish
Working knowledge of Microsoft Office Suite applications
Strong communication, project management, administrative, and interpersonal skills
Must adapt easily to change in a dynamic work environment with an emphasis on customer satisfaction
Willingness and ability to work varied hours (nights and weekends)
Willingness to relocate for future opportunities
Beer/alcohol industry knowledge

238

Social Media Community Manager Resume Examples & Samples

Serve as the face and voice of the brand on Citi’s social channels (Facebook, Twitter, Instagram, YouTube, LinkedIn, Google+, blogs and other emerging platforms). Monitor, moderate, curate, respond to, and report on consumer conversations and engagement
Develop and drive community management, publishing and messaging standards for NA Social Team. Stay abreast of social media trends, rapidly changing technologies, online competitor presences, and ongoing community dialogue
Monitor comments and complaints in a timely manner with the ability to identify trends, influencers, as well as spot warning signs / potential crises and escalating when appropriate
Support in Surprise & Delight initiatives and Sweepstakes
Day-to-day activities include

239

Community Manager Resume Examples & Samples

Minimum of two (2) years as a community manager using social networks preferred
Bachelor degree in related field or an equivalent combination of education and work experience preferred
Exceptional leadership, customer service, analytic, forward-thinking, interpersonal, written and verbal communication, and motivational skills required
Ability to communicate effectively with Guests, Team Members, Management, and Senior Corporate Leadership in both written and verbal form
Intermediate skills in Microsoft Word, Excel, PowerPoint, and Outlook
Ability to apply sound reason and judgment to a variety of situations; as well as the ability to work in a fast-paced, multi-project environment on an independent basis with minimal supervision
Ability to direct and lead staff, to include those in Management and Senior Corporate Leadership positions, in the development and execution of strategic plans

240

Community Manager Resume Examples & Samples

Initiate positive and supportive conversations inside the community around content, contests, information and opportunities that will be of interest to the community
Monitor and respond to conversations on social media, in comment threads, on the Unreal Engine forums, and in social media channels such as Twitch, YouTube, Twitter, Reddit, GitHub, etc
Organize the process of Epic developer participation on owned channels (blog, social, forums); finding topics & resources to answer popular topics or channeling that into documentation & guiding tone & policy
Sort, triage & funnel customer issues that surface in the community to the proper place and escalation path (engine support, documentation, marketing, individual developers, ops support, developer relations); coordinating closely with various stakeholders
Drive changes to the public channels & a content cadence to support community goals
Periodically analyze & report community sentiment to appropriate stakeholders
A robust understanding of the game development process from prototype to ship
Familiar with the technical vocabulary and a high level understanding of the various technologies used in game development
Experience managing or working with online communities
Experience creating, moderating, or managing websites
Organized, flexible and able to work with multiple stakeholders
A passion for game technology and game development
Software development or developer support background (ideally within game technology)
Experience with building and shipping a game
Some undergraduate coursework (a course or two) in programming or technical art

241

Social Media Community Manager Resume Examples & Samples

Responsible for communicating with customers via multiple social networking channels (e.g. Facebook, Twitter, and Instagram) for Budweiser, Bud Light, and other national brands
Build relationships and drive customer satisfaction and loyalty by delivering excellent customer connections
Ultimately responsible for each customer's overall experience and their lasting impression of ABInbev
Escalate contacts to internal and external partners as necessary
Coordinate shipment of merchandise/prizes in conjunction with third parties to drive brand loyalty
Collaborate with digital reporting teams in order to provide qualitative analysis of 1:1 interactions with consumers
Bachelor's degree in Marketing, Communications, or equivalent business experience managing social media
Current working knowledge of marketing programs, communications, promotions and all brand related marketing activity
Highly organized with ability to manage priorities and coordinate multiple projects simultaneously

242

Community Manager Resume Examples & Samples

Conduct daily floor inspections of the Citi Works space (Walkthroughs performed five times per day)
Track floor occupancy percentages daily
Track and inform facilities of any cleaning or repairs needs via the CRS help desk
Tidying of common areas
Collecting of personal times from desks and place in lost and found
Maintain Pantry Supplies
Complete inventory in the morning
Any low items refilled
Spot checks done throughout the day during walkthroughs
Make request for replacement of any items due to be restocked
Meeting room resets (Performed after meetings and during walkthrough)
Check functionality of AV equipment
Clean white boards
Organize chairs
Tidy desk/table tops
Escalation of Pending Help Desk tickets (Performed upon employee request)
Send escalation email to appropriate parties to resolve issue
Track issues daily and follow up on resolution
Verify functionality of all desktop equipment
Perform checks of the devices daily
Submit Marketplace request for devices requiring service
Manage Welcome Package Distribution and New Hire/Transfer Citi Works Orientation
Distribute and review with new employees information on technology needed / processes and procedures important to working in the Citi Works environment
Give complete tour of Citi Works space
Assign locker to new employee
Keep signed log of all employees that have completed the orientation

243

Community Manager Resume Examples & Samples

2+ years of community administration or management experience
Willing to travel 15-20%
Experience running a B2B community
Experience with the Lithium and Salesforce
Experience in the Financial Services industry
Experience as a Product Manager/Owner

244

Community Manager Resume Examples & Samples

Assure that the policies, resolutions and goals of the Board are carried out
Be available to be on-call to handle after-hours emergencies
Be responsible for the daily implementation of the annual budget, perform general financial management and record keeping
Coordinate receipt and review of invoices for services and ensure timely payment of bills
Assist Association and In House counsel on collection matters and monitor maintenance fee accounts
Prepare specifications needed for all services received by the Association (e.g., landscaping, snow, trash, insurance, pool, etc.)
Conduct regular property inspections to ensure compliance with Association Rules and Regulations
Provide customer service assistance to homeowners as needed. Assist with homeowners' calls and inquires and respond accordingly or direct to the appropriate party
Effective written and verbal communication skills
Strong customer service, communication and interpersonal skills required
Resourceful, creative, decisive

245

Assistant Community Manager Resume Examples & Samples

Reviewing and updating association assessments and fees and management company fees across all data sources
Analyzing and reviewing account notes and violations for disclosure certificate preparation
Comparing title company requests to database ownership details, records, etc
Working all WelcomeLink queues and escalations and issuing timely responses or trouble-shooting issues as necessary
Sending out periodic reminders to managers regarding required updates to Connect and Welcomelink to maintain accurate and timely disclosure packages
Maintaining daily logs, records, and forms as necessary
Assisting Billing staff in processing assessments and delinquency notices
Acting as Account Services backup for all support functions (handling calls, Connect open calls logs, e-responding to mails, processing payment plans, preparing check requests, etc.)
Consistently adhering to all business procedures and guidelines

246

Community Manager Resume Examples & Samples

Ensure all civil code and legal document requirements are met and association remains in compliance
Manage Board of Directors and Community relations
Coordinate, attend and have oversight of all client meetings
Retain the association clients assigned to be managed
Create agendas for board meetings and packets (Board Packets) in accordance with company procedures. Responsible for all board meeting follow-up, minutes, and correspondence. Take accurate notes at board meetings of all board of director actions and directions and maintain a "to do" list. Dictate minutes
Take client calls and determine appropriate action. Follow emergency and non-emergency protocols as required to ensure appropriate cost accountable and risk exposure to HOA
Conduct all walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Order verification) and complete appropriate follow-up
Manage all deadlines and updates in Connect Database
Responsible for association fiscal management including financial statement review and comprehension
Develop and prepare appropriate annual draft budget for board of director approval, implement and manage to the budget monthly for each client
Manage association accounting needs including payment of client invoices, audit, tax payments, 1365 budget and monthly delinquency monitoring (both FirstService Residential and third party systems) along with competent understanding and use of our accounting system (Filebound/Jenark/)
Manage association insurance coverage and needs ensuring adequate and consistent coverage. Obtain, audit and update yearly "risk management" report for Board of Directors from BCS (Business Credentialing Services)
Manage and submit all charge-backs to association(s) monthly for assigned associations
Manage litigation needs
Foster team building among all members including Community Management (CM) teammates, Associate CMs, Assistants, accounting staff, copy shop, reception staff, customer care center and marketing department
Manage and oversee vendor relations, contracts, deliverables and metrics
Oversee and process homeowner violations
Manage special projects
Author or provide correspondence, budget information, newsletters, and election information via dictation or computer
Review and approve all communications to and from association members
Authorize payment of invoices
Manage bid process, review bid spec proposals and comparison spreadsheets from associate and make board recommendations as appropriate
Educate association board members on changes to legislation that impact their association
Responsible for all aspects of the annual meeting/election process
Provide web content for Connect website provided at no charge to all clients
Responsible for all association files in accordance with company standardized hard copy and electronic system
Track and ensure requirements are met for processing Statement of Domestic Non- Profit
Utilize company support staff in accomplishing daily tasks in efficient, respectful manner
Seek out and present process improvement opportunities to Board of Directors and FirstService Residential management
Attend and exhibit leadership at industry functions
Follow quality system procedures including all FirstService Residential systems (Connect, Filebound/Jenark/, Task & Calendar, Board Packet, Standard Operating Procedures, etc.)
Must have reliable transportation, driver's license and be able to drive to association clients, and other meetings as necessary

247

Community Manager Resume Examples & Samples

Acquire an understanding of all Property governing documents (CCRs, By-Laws and published rules) and ensure all requirements are followed
Quickly gain a working knowledge of MarWest systems and networks (including Auto AP, Vantage, Jenark, etc...), and assimilate standard operating policies and procedures
Proactive inspection of landscape and other common amenities and timely execution of necessary repair and maintenance activities
Respond to owner / tenant requests for maintenance or compliance issues, or architectural change approvals
Prepare and post board meeting agendas. Prepare concise, yet detail-oriented board meeting packets which allow the board to make informed decisions without lengthy discussion. Attend and participate in board meetings and prepare minutes
Gather detailed bids for major non-recurring projects, or for requested changes in recurring vendor contracts
Monitor the financial position of the association and present financial reports and any documents requiring board member signatures
Prepare annual budget drafts and ensure the annual budget is distributed in a timely manner
Administer the Annual Election and meeting
Ensure annual CPA audit / review is completed and distributed within 120 days of year end. Also ensure tax returns are completed and filed by CPA
Assess and monitor property needs: identify opportunities for improved communication or service delivery methods. Implement programs or improvements
Must have reliable transportation and be able to drive to other work locations. Most board meetings take place in the evening during the work week
Strong written and verbal communication skills. Must be an "active" listener who can anticipate issues and drive for mutually satisfactory resolution
Working knowledge of Microsoft Applications, especially Word and Excel
Service oriented mindset, with multi-tasking abilities and flexible, resilient attitude
Must be able to instill confidence in board members and residents by being prepared and knowledgeable
Must be able to deal with conflict and work well under pressure
Bachelor's Degree preferred, or Management experience in a small or medium-sized organization

248

Assistant Community Manager Resume Examples & Samples

High school diploma or equivalency required. Associate Degree or equivalent combination of education and experience preferred
The qualified candidate will be enthusiastic, energetic and outgoing with a background in recreation, and/or social event planning
Strong working knowledge of customer service principles and practices. Customer relationship-development and client retention experience a plus
Preference for an understanding of HOA communities. Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity
Must possess excellent verbal and written communication skills with strong interpersonal skills. Must be friendly, courteous, service-oriented, and enjoy working with a variety of people
Must possess strong organization skills with the ability to effectively manage multiple and competing priorities
Must be able to work independently with minimal supervision. Solid time management skills required
Highly organized and possesses excellent communication skills, including verbal, written and platform speaking

249

Assistant Community Manager Resume Examples & Samples

Receive incoming phone calls/mail and respond as directed or appropriate
Maintain the Community or General Manager's schedule, calendar and files
Update HOA contact and Board information with up to date information
Prepare and organize all materials needed for board meetings
Receive and respond to any homeowner and/or Board of Director inquiries (verbal and written) in a professional, efficient and timely manner
Must attend HOA board and committee meetings as follows: monthly Board Meetings, monthly Safety Committee meetings, monthly Property & Grounds Committee meetings
Serve as the direct staff liaison for Safety Committee and Property & Grounds Committee
Process security reports and disseminates reports as needed to cost center and sub-associations, maintains security files
Must attend all HOA Community events (after-hours and on weekends)
May be asked to assist Lifestyle Coordinator and Community Manager with the creating, printing and mailing of the newsletter
Assist in processing the recording of the return ballots for annual meeting / elections
Assist with training administrative staff as needed
May be asked to conduct property inspections to identify common area maintenance issues
Assist in the oversight of the maintenance contractors for the common areas
Assist the Community or General Manager by working with contractors and drafting RFP's for all projects along with scopes of work and job specifications for various items
Assist the Community or General Manager with all requested information needed for the completion of the Reserve Study
Issues approved work orders and verifies completion of work
Maintains preventive maintenance manuals and an annual calendar for inspections / repairs to common elements in conjunction with the reserve study
Assists Community or General Manager in developing operating budget for facilities maintenance and monitors expenditures
Assist the Community or General Manager with the organization of Annual, Budget, Board, Election and Special meetings of the Association within legal requirements
Ensure that landscape and maintenance issues are taken care of to Board satisfaction within budget and within time constraints
Ensure Action Lists and Minutes are completed and provided to the Board within 48 hours
Properly documents all Homeowner responses to violations in Connect
Must attend Compliance Committee meetings, draft agendas and minutes and send follow-up determination letters to the homeowners
Receive and track all ARC submittals, processes ARC application payments, attends meetings, drafts agendas and minutes and sends follow-up response letters to the homeowners
Perform other duties as requested
Excellent people skills, team building skills and conflict management skills
Strong knowledge of Microsoft Applications, especially Word, Outlook and Excel
Ability to make sound business decisions and work effectively with little or no supervision
Strong Time Management skills
Strong Problem Solving and Conflict Management skills
Ability to successfully work with a wide range of personnel including construction personnel, food vendors, office staff and all levels of management personnel
Must have current Community Manager license in Nevada
Must be able to lift 25lbs
Must be able to stand for long periods of time and be able to freely move about the office and building
Must be able to travel and work in excess of 40 hours per week as needed

250

Temporary Community Manager Resume Examples & Samples

Manage bid process, review bid spec proposals and comparison spreadsheets and make board recommendations as appropriate
Manage vendor relations
Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
Attend all Board meetings
Prepare Board meeting agenda, monthly management report and all other reports and material needed for Board Packet; distribute one week in advance of meeting
Coordinate activities of association professionals including attorneys, auditing firms and engineering firms
Attend regular Membership meetings
Bachelor's degree (B.A. /B.S.) in Business or related field from a 4-year college or university, or equivalent combination of education and experience required
Two (2) years of customer service experience
Excellent word processing, mathematic and computer skills required
Commitment to obtain PCAM, ARM or AMS designations or equivalent
Must have valid driver's license
Demonstrates advanced knowledge of Microsoft Office: Excel, Word
Action and results-oriented, enthusiastic

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