Conference Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the conference manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

C Herzog

Collin

Herzog

145 Kunze Ports

Los Angeles

+1 (555) 509 0045

145 Kunze Ports

Los Angeles

Phone

p +1 (555) 509 0045

Experience Experience

Detroit, MI

Conference Service Manager

Detroit, MI

Roob, Wisoky and Frami

Detroit, MI

Conference Service Manager

Responsibity for developing and maintaining a professional working relationship with internal department heads
Maintain budget guidelines as set forth by immediate Supervisor, Controller, or General Manager and establish and track cost savings wherever possible
Act on behalf of the Conference Services Manager on the floor, ensuring all details are delivered as per the meeting planners instructions
Update the Conference Services Manager daily on group status and any necessary follow-up
Conduct tours for potential and booked clients
Maintaining relationships with existing accounts, detailing rooming lists, billing set up and Banquet Event Order preparations
Preparing conference / event marketing materials and writes detailed group resumes

Detroit, MI

Conference & Banqueting Manager

Detroit, MI

Bechtelar Inc

Detroit, MI

Conference & Banqueting Manager

Actively manage business bookings, record denials, make network referrals
To assist with performance evaluations for all staff
Assists with the training and development of all function staff. Maintains a detailed training log
Conduct a daily and weekly Sales meeting to ensure all departments are fully briefed to provide a high service standard promoted throughout Meeting@Novotel
Business bookings (Diary Management)
E-Enquiry (Database Management)
Make commercial decisions to maximize MICE income on a daily basis

present

Philadelphia, PA

Catering & Conference Sales Manager

Philadelphia, PA

Schneider-Kuhic

present

Philadelphia, PA

Catering & Conference Sales Manager

present

Assists the Director with the overall department management operations (forecasting, budgeting, P&L management, etc)
Participates in providing the annual CCS Marketing Plan and execute it in an effective manner
Assists the Director to establish annual banquet budget for following year
Approaches work with a sense of urgency and purpose and encourages other managers in this area
Effectively manages and develops relationships with key internal and external stakeholders
Acts as a mentor for other managers in the department
Demonstrates an awareness of personal strengths and areas for professional improvement

Education Education

Bachelor’s Degree in Hospitality Management

Strayer University

Bachelor’s Degree in Hospitality Management

Skills Skills

Solid knowledge of food + beverage
Solid knowledge of meeting room sets
Well organized, detail orientated and excellent follow up skills
Strong Planning and Organizational ability
Excellent Customer Service Skills
Strong interpersonal skills
Able to work flexible, sometimes long hours
Able to exert up to 20 lbs of force occasionally and 10 lbs of force frequently
Superior writing skills and knowledge of Microsoft Office
Able to multi-task

Create a Resume in Minutes

15 Conference Manager resume templates

Read our complete resume writing guides

Conference Center Manager Resume Examples & Samples

Manage conference center operations; supervise reception team of (14) and dining team of (5)
Report to Executive Director of Dining and Reception in New York with local supervision from VP of Events & meetings
Ensure implementation of global operating standards and procedures are being followed and updated as necessary
Develop and maintain high touch customer service level
Manage relationship with event teams and internal clients
Maintain relationship with caterers, audio visual team and facilities
Handle day to day challenges team presents and assist driving towards a solution
Report on meeting metrics and analytical review of utilization by in-house clients in EMS
Drive innovation and present ideas to enhance services
Determine training and development points for team in conjunction with global standards and training
Experience of managing a team
Ability to interact with clients and senior executives in high touch environment
Highly organized; ability to handle multiple tasks and apply judgment to prioritize
Extensive knowledge of audio visual systems
Highly motivated, decision maker and problem solver
Work comfortably under pressure
Experience in business process and procedures
Analytical and budget knowledge
Strong Computer Skills, (MS Office) EMS

Citi s Corporate Access Global Conference Manager Resume Examples & Samples

Excellent written and verbal communication skills with the ability to convey ideas in a comprehensive manner to senior level management
Ability to think creatively and develop a strategy to lead Citi’s conference platform while maximizing value
Exceptional analytical skills with a comprehensive knowledge of Microsoft Excel, PowerPoint and Word
Detail oriented with the ability to handle multiple projects
Strong presentation and persuasion skills; ability to present key insights to management and influence change
Consensus builder with the ability to bring together partners with different objectives

Field Conference Project Manager Resume Examples & Samples

Collaborate with Zone VPs, Regionals, Retail Operations and Education on planning, management and execution of field meetings and conferences. This includes (but not limited to): Regional Store Conferences, strategic DM and/or Regional meetings, SDCA, Holiday Field Leadership meetings, All Cast meetings, and bi-weekly Regional calls
Work cross functionally with internal leaders and business partners to
Ability to prioritize, plan and execute projects successfully
Obsessive about managing process and details to drive results
Results driven without compromising quality
Flexible and adaptable approach to work
Ability to travel as needed for event management in the field
Demonstrated skill across the following competencies

Conference Planning Manager Resume Examples & Samples

Receives upcoming meetings through direct contact with clients and requests from property management system
Provides client with all necessary information and details regarding their visits (audio visual, set up, food & beverage, information brochures, etc.)
Relays all conference details to necessary departments: outside caterers, Transportation forms, BEOs, Set-up sheets, Special needs, etc
Distributes and discusses group resume in weekly information meeting
Follows ARAMARK policies and procedures
May be required to work overtime, nights, and/or weekends
Additional tasks and responsibilities as requested by manager

Conference & Training Manager Resume Examples & Samples

Works with Operations Teams to design, develop, and coordinate the training and development programs for BMETs, ISEs, and TMs
Responsible for developing and designing course schedules with the product managers and strategic modality directors
Responsible for publishing the training course schedules to be provided at the T&IC as well as at partner and other sites
Responsible ensuring effective registration procedures for attendees in classes
Develop and establish training methods to ensure consistency and continuity
Monitors the effectiveness of systems, programs and tools to enable management to effectively assess training needs. Advises management on the assessment of training needs
Responsible for coordinating the attendees to ensure all necessary forms are processed and approvals received prior to attendance, including working with administrative staff to ensure appropriate travel is arranged and BTA expenses are processed
Manages budgets and responsible for the coordination and execution of all events in the conference center
Responsible for planning, coordination, and execution of off-site management events, including annual meetings and seminars such as AAMI and ACHE
Requires a bachelors degree in management, organizational design, psychology, or related fields
Work experience in clinical equipment management is helpful, but not required
Requires excellent oral and written communication skills
Requires excellent phone communication skills
Requires the ability to plan and coordinate conferences and technical training activities for groups
Requires the ability to manage a budget and track expenses
Must demonstrate effective facilitation skills in a variety of situations such as group training sessions or meetings for small and large groups
Must be able to respond effectively to changing demands, and have strong organization and time management skills

Conference Planning Manager Resume Examples & Samples

Works with operations and sales staff to discuss all logistical details of conference, and may work directly with client
Coordinates all technical training for staff members and approved others, including room and equipment scheduling
Follows Aramark policies and procedures
Associate Degree or Bachelor Degree in Hospitality or other related field preferred
The ideal Candidate will have previous conference planning experience of at least 3-5 years
Must have strong time management skills, customer service, and attention to detail and be able to perform various tasks simultaneously
Must work well independently and as a team member
Computer skills necessary
Requires a working knowledge of MS Word, PowerPoint, and Excel, basic computer and internet skills
Experience with Delphi preferred

Manager, Event & Conference Planning Resume Examples & Samples

Develop annual conference themes and content for specific target audiences by interpreting the strategic plan for Northern America Retail . Utilizes own exeprtise, judement as well as partnership with the SVP and NA ExCo to ensure that communicated messages are appropriately aligned. Coach functional heads as necessary to ensure consistenty of message. Overee all other planning, logistical and execution needs for each conference
Oversee development of content for all region led meetings, including but not limited to, Monthly Town Halls, Montly MVP meetings, Recognition and Executive sponsored team meetings. The strategic plan for Northern America Retail will be appropriately interpreted and communicated to the spcific audience of each meeting type to ensure messaging alignment
Manage a budget up to $2M. Partner with TCO Travel and appropriate vendors to leverage competitive pricing
Support ad hoc projects and initiatives tied to the communication of the Northern America Retail strategic plan as needed
Develop recaps and follow-up surveys for each meeting or conference to determine effectiveness
4-6 Years Prior Experience in Event, Conference or meeting Planning
In-depth understanding of the concepts, pracites and procedures of event, conerence and meeting planning
Detail Oriented and Organized
Excellent Written and Verbal Skills
Konwledge of Microsoft Office: Word, Excel, PowerPoint and SharePoint

Conference & Events Manager Resume Examples & Samples

6+ years’ experience in international event planning and management, specifically in the US, in a fast-paced corporate organization
Foreign languages a plus
In depth and hands on working experience in the Lanyon Events Project Management and Registration platform, and PerfectTable seating software

Temporary Conference Planning Manager Resume Examples & Samples

Coordinate all aspects of assigned bookings to include, but not limited to, AV needs, Room Set-ups, Food & Beverage, Meeting Materials, Rentals, Billings, Parking, etc
Monitor, on a daily basis, TargetNet’s list dailies and banquet event orders to ensure information is up to date and accurate
Inspect status of meeting or classroom set-ups
During room inspection, notify the appropriate departments for items, which may be missing from set-up instructions. Example: tables, skirting, water, A/V etc. Ensure that all items are followed up on
Coordinate refreshes and changes to all meeting rooms with the appropriate operating department
Immediately meet with the Client and verify that set-ups are correct. Ask if there are any last minute changes. Check with the Client throughout the day
Ensure that all client and participants requests are handled within fifteen minutes
Complete a weekly walk through of all meeting and classrooms to monitor for maintenance request and other needs
Attend weekly & daily BEO meeting to review any changes in upcoming programs or special events
Ensure that classroom support inventory levels are maintained
Represent ARAMARK and the Conference Center in such a manner as to enhance their reputation
Maintain a high level of morale and cooperation
Use good judgment, common sense, and fairness in decisions with all team members
Up to and including any additional assigned duties by the Conference Services Director
Support all sales efforts with Current and Future Clients/
Program Management of Corporate Meetings, University Programs and Social Business as assigned
Minimum of one experience in event planning or meeting planning
Experience in customer service and food & beverage

Conference Service Manager Resume Examples & Samples

Maintaining relationships with existing accounts, detailing rooming lists, billing set up and Banquet Event Order preparations
Overseeing client functions to ensure our group/ event guests have the highest quality experience possible while maintaining a profitable department
Preparing detailed group resumes
3+ years of experience in Hospitality F&B - required
Strong communication skills both written and verbal - required
Good listening skills - required
Attention to detail - required
Flexible work schedule including nights, weekends, and holidays - required

Conference Marketing & Audience Development Manager Resume Examples & Samples

Execution of multi-channel marketing campaigns and Brand development
List development/curation and a commitment to fully understanding a target customer
Creative sensibility and experience working with designers
The ability to price tickets and manage a budget
An interest in current and international affairs, news and media
Energy, enthusiasm, and the ability to work well with a team
Bachelor’s degree is required an MBA is preferred
Fluency in English is necessary; other languages would be very advantageous
Some international travel

Technology Conference Manager Resume Examples & Samples

Participate in the development of investor conferences, client events and select sponsorships. Reponsible for executing the plan and effectively communicating project timelines with LOB management, marketing partners, clients/prospects and all external parties. Suggest alternatives to meet established deadlines when off course
Lead and direct cross-departmental conference team
Regularly collaborate with key stakeholders to ensure all client event and conference program elements, are professional, effective, and within corporate brand guidelines and Compliance standards
Create/assist with invitation development, as well as additional event-specific creative executions
Conduct tracking mechanisms for event marketing strategies and conference investments, with an eye toward continuous improvement of process, methods and overall spend
Vendor management, including negotiating pricing and contract detail, when necessary
Responsible for all event details, including but not limited to participating in/initiating start of work meetings, completing meeting request forms in conjunction with Corporate Procurement, promoting current ads onsite when appropriate, order giveaways and other promotional items, create/manage/prepare name badges, sales collateral, banners, ship items to and from venues as necessary
Accountable for timely and successful executon of assigned elements within approved budget
Responsible for creation and delivery of Pre-Event Briefing Books or similar preparation document, prepared for all internal stakeholders, including management of client profiles according to Compliance standards
Promotional merchandise management for the Technology Conferences. Maintain/oversee an organized inventory, work with marketing/vendors to develop creative ideas and innovative choices for client event premiums across the enterprise, propose synergies when appropriate, and achieve efficiency of all spends
Assist with regular event and conference-related internal communication needs of the department
Maintain conference and event calendar to track internal Technology Conference planning and track competitor conferences and industry events
Willing and eager to assume additional responsibilities as needed and capacity allows
Other responsibilities as assigned by the Program Director of Pacific Crest
Completed Bachelor’s degree, preferably in business, marketing or communications
Ability to travel for Technology Conferences. (estimated 2-4 trips per year)
Demonstrated ability in preparing collateral materials, project plans, presentations, calendars, reports
Minimum two (2) years experience in business, event marketing or related field
Familiarity with social media/marketing communications mix preferred
Demonstration of the KeyCorp value system in all activities, communications and relationships
Proficiency with MicroSoft Office suite
Impeccable organizational and project management skills

Conference Sales Manager Resume Examples & Samples

Proactively seeks out new business in group sales and catered events
Must be responsive to customer needs and requests, continually evaluating the quality of the products and services provided to the customer
Responsible for accuracy and timeliness of contracts
Prepares proposals, sales contracts and resumes
Completes rate negotiations, contract negotiations, BEOs and collection of deposits
Measures results and redefines the plan as needed to achieve/exceed individual sales goals and property budget
Administers event follow up to include the distribution of thank you letter and rebooking
Participate in site tours, site selections, sales meetings, outside sales functions, community involvement groups, and various functions hosted by the CVB, Chamber of Commerce and others
Directs the implementation and follow through of all sales standards and initiatives according to Aramark guidelines and Standards of Operation
Ensures timely communication of event needs to conference planners and operations team
Increases account revenue and/or operating profit contribution by promoting ancillary spend and creating other opportunities for growth. Up sells and makes creative suggestions to clients
Creates quarterly plans and actions to successfully achieve/exceed budget
Identifies and recommends new sales and revenue opportunities
Maintains an awareness of the competition and market conditions internal and external to the component
Demonstrates a proactive and enthusiastic attitude in striving for and meeting component’s business goals and objectives
Recognizes the need for and demonstrates good communication and listening skills with clients, customers, and employees
Represents Aramark both professionally and ethically at all times
Responsible for full use of sales and catering system
Regularly visit and shop the competition to stay abreast of their rate strategies, clientele and any changes in facilities, services and market position
High school diploma or equivalent is required
2-3 years’ experience in sales, group catering events or like employment
Planning, organizing and effective time management skills
Experience with computer applications including but not limited to: Epitome Operating System. Other experience with sales based CRM applications
Ability to work effectively under pressure and meet established goals & objectives
General financial acumen

Conference Planning Manager Resume Examples & Samples

Effectively plan and communicate to all departments the expressed need of the customer
Work directly with the Food & Beverage Director and Executive Chef to ensure all catering options/menus are presented to the customer accurately and effectively
Ensure that all appropriate communication for upcoming business is complete and distributed in a timely manner to the management team
Work with the service staff to see that message handling with administrative support is efficiently handled and placed in the computer based system immediately
Work closely with the Audio/Visual department to ensure room set-ups, A/V needs, and special requests are handled in a timely and efficient manner
Assist the General Manager and Accounting department in analyzing service, standards and finances of the conference center
Assign banquet/meeting rooms based on the needs of clients
Establish rapport with meeting planners while promoting hotel facilities and services. Conduct walking site inspections
Plan and conduct pre & post event meetings with clients and applicable departments
Maximize exposure through creative promotion both during and pre /post event
Keep abreast of market trends, competitor's activities and guest/client feedback
Respond to all correspondence to clients
Greet guests during events
Conduct site visits
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain confidentiality and security of specified hotel information, correspondence, reports and files
Minimum of three (3) years of planning experience in a high volume multi-million dollar operation
Hospitality Bachelor degree from an accredited college or university preferred
Previous experience with CMP preferred
Well-developed organizational and logistical management skills required to coordinate and execute multiple events held simultaneously at indoor or outdoor locations
Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Must be proficient in Microsoft Office (Outlook, Word, Excel & Powerpoint)
Must be able to communicate effectively in both verbal and written format with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner

Conference Service Manager Resume Examples & Samples

Act as a personal on site liaison between the meeting planner and the various hotel departments
Confirm all event related information with clients upon their arrival at the hotel
Ensure the meeting planner’s office, registration area and all function space is setup as per banquet event orders
Ensure all received and shipped convention materials are delivered to the meeting planner as per their instructions
Attend pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
Computer literate in Microsoft Window applications and relevant computer applications required

Conference Services & Catering Manager Resume Examples & Samples

Responsible to book and service general catering inquiries and group business
Responsible to service programs assigned and booked by the Corporate Group Sales Managers
Will handle bookings with 10 guestrooms or less per night within next 60 days
Hours of work may vary based on business demands as required
Responsible to solicit from and confirm with client all information pertaining to the event they are planning and to organize and disseminate information to all departments through event orders, and resumes in a professional and timely manner
Working with booking guidelines and minimum revenues to ensure they are met
Respond to inquiries that arrive via fax, telephone, email or walk in clients in a professional and timely manner
Assist clients in meeting their expectations both conceptual and monetary while keeping in mind food costs, labour costs and hotel operations
Assist the client to coordinate with outside suppliers, including entertainment, audiovisual, décor and floral
Responsible for organization and supervision of assigned functions and guestroom blocks from date of booking to departure
Prepare banquet event orders for business booked and follow up with client on day of function, and complete follow up call after the event
To obtain guarantees of food and beverage for Banquets and the Kitchen. Must advise if any deviation in number, so labor and food cost can be controlled
To communicate with client to ensure they are aware of and comply with hotel accounting policies
Conduct pre-conference meetings to ensure key departments are fully aware of pertinent details pertaining to group upon their arrival
To daily yield guest room and meeting space to their optimum potential through the use of Delphi and Lanmark
Create floor plans for the best use of space for each event
Be knowledgeable of liquor and fire safety laws and regulations
Attend daily meeting to review event contracts to ensure last minute changes are communicated with Banquets, Kitchen and Stewarding
Work closely with Group Room Sales Team to ensure all contractual terms agreed upon are carried out and to maximize function space for the highest profitability for the Hotel
Establish good business and social relationships within the industry and participate in activities related to public relations to further increase sales leads for the department as well as the Hotel
Utilize Opera and Property Manager systems to track, solicit bookings, produce BEOs and follow up on accounts
Help to achieve departmental monthly forecast and yearly budget and goals
Minimum 2 year experience in hotel catering, additional experience in sales/hospitality required
Extensive knowledge of Opera, Word and Property Manager preferred
Proven organizational, interpersonal and communication skills required
Food and Beverage knowledge and proven ability to plan and execute events effectively along with a strong sense of detail and excellent customer service skills required
Complete PCMA Self Study program within 2 years and CMP designation within 5 years

Catering & Conference Sales Manager Resume Examples & Samples

Confirm all events related information with clients
Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
Conduct pre-meetings with clients and pertinent departments to confirm all relevant details are communicated
Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments

Conference & Catering Services Manager Resume Examples & Samples

Solicit / confirm event related information with client
Build creative menus, mindful of food costs, labour cost and kitchen capabilities. Obtain approval from the Director, CS&C when any special menus are sold
Confirm electrical, internet, telecommunications, audio-visual and exhibit requirements based on discussions with the client
Create floor plans for the best use of space for each event and to ensure banquet and client are in agreement prior to set up
Obtain guarantees of food and beverage events for Banquets and Kitchen
Must advise if any great deviation in number occurs, so labour and food cost can be controlled
Responsible for sufficiently "washing" room block and food and beverage covers in order to ensure a more accurate forecast
Yield bedroom and meeting space daily to ensure optimum potential through the use of Opera Sales & Catering and PMS systems
Conduct pre-conference meetings to ensure key departments fully aware of relevant details pertaining to group upon their near arrival
Conduct and/or attend daily meeting to review event contracts to ensure last minute changes
Hospitality Management Degree or equivalent
Minimum of four years experience in hotel catering and conference planning
Working knowledge of Opera Sales & Catering, Word, Excel, Meeting Matrix and PMS programs
Knowledge of forecasting and budgeting process
Good understanding of all hotel departments particularly housekeeping, front office, banquets, and the kitchen

Conference & Events Sales Manager Resume Examples & Samples

Seek opportunities to increase sales and conversions within the department
Contribute to the selling strategy of the hotel, and manage the departments to achieve that strategy
Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market

Conference & Banqueting Manager Resume Examples & Samples

Strategy
Take a proactive sales approach and in line with strategy, adapt sales solutions to meet client needs and expectations
Ensure online meeting partner websites are regularly updated and managed including photos, descriptions, and promotions
Competitor analysis to be completed and recorded on a regular basis including
Promotions, pricing, availability, test calls and conference boards
Assess competitor brand standards and best practices
E-Enquiry (Database Management)
Ensuring all enquiries are recorded accurately in the E-Enquiry application
Data input rules and client file updates are respected
Establish suitable chase dates, follow up and action accordingly
Analyse E-Enquiry to understand business lost and business gained
Use as a means to research new clients and follow up
Carry out local research of potential new local business. Maintain records and ensure appropriate follow up with your GM, RSM, and the Accor MICE sales team
To develop relationships with local clients, direct bookers and agency bookers to ensure a strong base of new and regular repeat business and to ensure confidence in the hotel and booking process
Accurately identify customer needs, draw up well presented and customised proposals in line with brand policies and standards of presentation
Maintain current and past client records
Ensure all deadlines are met for all annual MICE RFP requests. Involve GM in all potential high volume requests to provide the best possible rates in the market place
Business bookings (Diary Management)
Make commercial decisions to maximize MICE income on a daily basis
Actively manage business bookings, record denials, make network referrals
Ensure necessary follow ups are carried out to identify future business potential
Each month review the next 6 months availability to highlight high demand/ low demand dates and take steps to minimize the risk of any shortfall
To ensure all Conference Sales team members are aware of details referring to A Club Meeting Planners, AOB, ABA and promote accordingly
Conduct a daily and weekly Sales meeting to ensure all departments are fully briefed to provide a high service standard promoted throughout Meeting@Novotel
Animate your hotel locally and in line with the business strategy
Christmas – the brochure production, distribution, animation, booking and payment process
Local and hoc events and promotions – appropriate to the hotel needs
Weddings – Activity based upon the importance, location and potential
Identify need periods and undertake comprehensive program of sales activity to secure new and ad hoc business minimizing the impact of low activity periods

Catering & Conference Sales Manager Resume Examples & Samples

Ability to prioritize and organize multiple work assignments and delegate responsibility effectively
Translate business needs into what needs to get done; ensure that all work is completed effectively; monitor the progress of work against schedules and budgets; maintain high performance standard
Weekly prospecting and soliciting goals
Broad understanding of facility management (sanitation, maintenance, operations)
Knowledge of Audio Video products and services
Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling
Closes the best opportunities for the hotel based on market conditions and hotel needs
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions
Leads pre-event and post-event meetings for assigned groups
Manages group room blocks and meeting space for assigned groups
Greets customer during the event phase and hands-off to the operations team for the execution of details
Understands need time strategy as developed by the Revenue Management Team (i.e. Director of Sales & Marketing and Director of Sales)
Follows all sales strategy as specified by the Directors
Assists the Director with the overall department management operations (forecasting, budgeting, P&L management, etc)
Assists the Director to establish annual banquet budget for following year
Works with their leader to ensure all budgeted profit margins are achieved
Ensure Group Rooms and Banquet attrition guidelines are followed
Lead daily BEO meeting to ensure operational alignment of all attending departments for next day’s events. Attend weekly forecasting meeting, resume meeting and staff meeting
Expertise in menu planning, food presentation and banquet/event service standards
Meets and exceeds individual up-sell goals
Effectively manages customer budgets to maximize revenue and meet customer needs
Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them
Demonstrates commitment to The Ritz-Carlton operating principles and philosophies
Acts as a mentor for other managers in the department
Building relationships
Treats people fairly, with dignity and respect
Follows through on their own inquiries, requests, and complaints and often assists the Director to field these situation for the department
Analyzes candidate’s job-related themes, skills and competencies to ensure each placement decision maximizes team dynamics and talent utilization
Explains own rationale and thought processes to help employees improve their skills
Demonstrates an awareness of personal strengths and areas for professional improvement
Consistently shares learnings, innovations, and best practices with others

Conference Manager Resume Examples & Samples

Oversees and is responsible for the planning, event execution, and post execution activities for all Assigned Group(s) including conducting pre and post con meetings and executing space leads as assigned
Responsible for ensuring that Assigned Group Banquet Event Orders (BEO’s) conform to Standardized BEO formats
Ensures that BEO Production and distribution targets are maintained or improved while also ensuring the accuracy of information and daily postings are posted/distributed to Operations for his/her groups
Attends all meetings when covering assigned groups and ensures that s/he has produced accurate information, BEO meeting, Weekly 14 day, Manager Weekly Internal
Ensures accuracy of the 14 day report & the Forecast 30, 60, 90 day reports in terms of correct cover counts and meal types for his/her groups and all groups are represented
Reviews Daily Group Log as soon as it is published and follows up/resolves on issues/concerns noted with the group
Is able to create, develop and deploy profitable themes / themed events, new and innovative concepts, social and meetings menus, décor and services
Adheres to the standards in communicating all details of agreed functions to client and the internal team involved with servicing the events
Maintains a High Presence/High Touch Rate on the Floor to ensure that his/her groups receive the highest quality experience
Supports and Encourages the Department through acts and deeds
Build strong relationships with new and repeat clients that create a lasting impression, help drive loyalty and repeat business
Performs additional duties as directed by senior management
Must be able to respond, resolve, and effectively manage group issues noted in post execution communication
Must be able to assist the department to optimize both function profitability and guest satisfaction
Must be able to maintain a minimum of 90% Excellence Rating on the Meeting Planner Survey (as per the current 5 point scale)
Ensures that groups complete the Meeting Planner Survey
Ensures that his/her Comps are appropriately utilized and accounted for to promote Outstanding Customer Experiences and to promote The Venetian | The Palazzo | Sands Expo Brand
Actively Participates, Leads, and Inspires Team Members in the Daily Serenades
Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure The Venetian | The Palazzo’s competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment
Oversight and responsibility to ensure that group planning activities meet or exceed standards and are properly managed to ensure operating departments are able to effectively control costs: Payroll, Food Costs, Beverage Costs, and Operating Expenses, achieve a minimum of 33% up sell on Contracted F&B minimum (annually)
Displays a passion for Guest Service and Operational Excellence at all times
Earns Respect and leads with respect
Promotes a atmosphere of Team Member Empowerment and Collaboration
Able to build strong lasting professional relationships with fellow Catering and Convention Management (CCM) team members
Able to build strong lasting professional relationships with all Operational Departments involved in Group Activities
Able to build strong lasting relationships with new and repeat customers
Sensitive to individual needs
Creates / promotes a positive and professional work environment and team
Able to work across functional areas to improve ability to execute group needs
Promotes teamwork and a culture of continuous improvement
Consistent and regular attendance is an essential function of this job
Prefer 1-year minimum experience as a Catering | Conference Manager working in a 500+ room Resort/Hotel
Working knowledge of both Catering and Convention Services and working knowledge and understanding of Food and Beverage
Must have a working knowledge of EBMS (preferred), Meeting Matrix (preferred), Word, Excel, and MS Outlook
Excellent communication skills both written and oral formats required
Must be able to work in a fast-paced, busy, and sometimes stressful environment
Must be able to frequently move freely about the office, and campus, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling
Be able to work in-doors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property

Conference & Events Sales Manager Resume Examples & Samples

Organisation skills
Full Autonomy
Able to work & perform under pressure
Not scared of challenges
Strong Leadership

Conference & Events Manager Resume Examples & Samples

You will demonstrate a proactive and structured approach to business planning with the ability to understand and positively impact P&L statements, food cost, inventory control, and safety
You will have meticulous attention to detail with the ability to meet tight deadlines and set high standards of performance
Strong IT and Communication Skills essential
Previous experience in Conference & Events essential, supervisory level or above
Availability to work shifts, including weekends

Conference Service Manager Resume Examples & Samples

Communicates effectively and genuinely with guests, team members and other departments
Maintains a friendly and caring demeanor at all times
Shows initiative and anticipates needs in job performance
Professionally deal with situations and people, having conflict solution skills
Follows up on rooming list and deposit deadlines as outlined in contract
Works closely with Banquets, Kitchen, Front Office, Accounting and Audio Visual Departments to insure guest requirements are met
Prepares Group Resume and communicates at weekly Staff Meeting
Conducts pre-convention meetings with the client and hotel staff as needed
Insures attrition, food and beverage minimums and meeting room rental charges are met
Assists client with menu selections for each event
Up sells menus and up charges other services (ie transportation, flowers, music, etc)
Identifies group VIPs – requests appropriate room upgrades and amenities
Consistently follows up to ensure guest satisfaction that meet and exceed our service standards
Maintains a professional stylish image at all times within the company appearance standards
Have knowledge of and assist in all emergency procedures as required
Attends all mandatory meetings and training classes
Responsible for forecasting banquet revenues on a weekly basis
Develops and maintains relationships with key clients in order to produce repeat group and/or conference business, to include room sales, food & beverage sales, catering/banquet services, meeting room rental
Insures Banquet Event Orders are created for each catering function
Participates in BEO meetings twice a week
Follows company policies and procedures and is able to effectively communicate them to subordinates
Any and all other duties deemed necessary by a member of management
Participates in daily morning stand-up meetings – communicates any in-house group issues
Be involved in departmental meetings and committees
Strong Oral and written communication skills
Able to work flexible, sometimes long hours
Able to exert up to 20 lbs of force occasionally and 10 lbs of force frequently
Strong Planning and Organizational ability
Excellent Customer Service Skills
Computer Skills – Word, Excel, (Opera a plus)
Education/Experience: College Degree or equivalent. Minimum of two years experience in sales/catering in a management position. Special consideration will be given to those who exhibit exemplary performance

Conference Service Manager Resume Examples & Samples

Coordinates all requirements for various conference groups booked by the Sales team
Communicates the needs and expectations of the client with all departments in the hotel
Ensures successful execution of group and client satisfaction
Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs
Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event
Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events

Catering & Conference Sales Manager Resume Examples & Samples

Soliciting and booking all types of catering business and coordinating the residential groups staying in the hotel,
Responsible for generating leads, negotiating with clients and achieve maximum revenue/profit potential while satisfying their needs,
Preparing, organising and coordinating the overall experience of the incentive, meeting, conference and leisure groups in the hotel,
Conducting tours of the property with meeting planners and potential clients and supervise the execution of banquet events,
Positioning the hotel’s catering and events department in the national market through establishing relationships in the corporate and local community,
Securing Four Seasons market share in Budapest by capturing key accounts

Conference Service Manager Resume Examples & Samples

Meet and exceed the expectations of our customers and clients
Supervise and monitor team members to ensure a high level of guest service is delivered at all times. Empower staff to answer questions and make appropriate decisions
Develop and be accountable for a safety culture that creates a work environment where no one gets hurt
Maintain the highest level of Customer Service and Professionalism by understanding all aspects of customer service and hospitality
Directly participate and support all Operations of the Conference Service areas
Maintain budget guidelines as set forth by immediate Supervisor, Controller, or General Manager and establish and track cost savings wherever possible
Oversee and participate in purchasing and accurate tracking of all department supplies
On a daily basis, review all Pass-On, Checklists and overnight information and conduct any necessary follow-up
Meet with the Conference Service team to review issues, disseminate information and formulate a plan of action each week
Connect with Housekeeping team to ensure both Conference Service and housekeeping are aware of each other's agenda
Maintain constant knowledge of current and future functions and events
Respond to all requests and takes ownership of all issues, ensuring proper outcomes and solutions
Resolve guest, client and staff issues with efficiency and diplomacy
Responsible for clear and timely communications relative to all Conference Service Operations and overall Guest Services
Prepare all Staff Schedules: minimizing overtime hours, honoring schedule restrictions, Time off Requests, and business demands
Responsible for submitting accurate Payroll Records
Handle all discipline issues within the department, prepare documentation and meet with employees
Ensure departmental projects are completed in a timely manner
Ensure all employees are in accordance with the policies and procedures set forth in the employee handbook
Recruit and train all Concierge and Shipping and Receiving personnel
Oversee all classroom service operations
Associate Degree or Bachelors Degree in hospitality field preferred
Further courses in guest services preferred
A strong knowledge of personal computers is essential. Experience with PMS, POS and STS preferred
Three years in hospitality services or like environment performing like duties as an Assistant Front Office Manager
Two years management experience
Experience in all facets of providing guest services
Must be able to lead, motivate, and communicate effectively with others
Strong organizational abilities are essential
Commitment to the mission of the conference center

Conference & Events Sales Manager Resume Examples & Samples

Excellent organisation and planning skills
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
Relevant degree, in business development or other relevant business field, from an academic institution
Advanced Italian language

Conference Services & Catering Manager Resume Examples & Samples

Establish effective working relationship with both new and existing clients
Build creative menus, mindful of food costs, labor costs, and kitchen capabilities. Obtain approval from the Director Conference Services and Catering when any special menus are sold
Attend BEO meetings to review event contracts to ensure last minute changes are communicated with banquets, kitchen, and stewarding
Full knowledge of (and in adherence to) liquor and fire safety laws and regulations
Attend weekly/monthly departmental communication meetings, also sales and operations meetings as required
Responsible for following the guidelines/deadlines as detailed in the Conference Services and Catering checklist
Conduct pre-conference meetings to ensure key departments are fully aware of relevant details pertaining to group upon their near arrival
Yield bedroom and meeting space daily to ensure optimum potential through the use of Opera Sales and Catering and PMS systems
Conduct site visits and meet with clients as needed
Create accounts, block the function space in Opera Sales and Catering and issue contracts
Additional experience in the hospitality industry is an asset
Proven ability to plan and execute events effectively with a strong attention to detail
Working knowledge of Opera Catering and Sales, word, excel, and meeting matrix programs
Requires advanced knowledge of catering
Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers

Conference Services & Catering Manager Resume Examples & Samples

Solicit / confirm event related information with client. Organize / disseminate information to all departments through e-mails, memos, event orders, directives, resumes and rooming list in a professional and timely manner
Obtain guarantees of food and beverage events for Banquets and Kitchen. Must advise if any great deviation in number occurs, so labour and food cost can be controlled
Initiate billing procedures, ensuring client credibility and that deposits and/or credit applications are received with adequate information and within an acceptable time frame
Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated with Banquets, Kitchen and Stewarding
Fully knowledgeable of (and in adherence to) liquor and fire safety laws and regulations
Fully aware of any industry trends
Attend weekly / monthly departmental communication meetings, also sales and operations meetings as required
Establish good business and social relationships with the industry and participate in activities related to public relations to further increase sales leads for the department as well as the hotel
Minimum of four years experience in hotel catering and conference planning. Additional experience in the hospitality industry i.e. sales an asset
Possess or attain CMP designation within three years of hire / taking position

Conference & Banqueting Manager Resume Examples & Samples

Recruit, manage, train and develop the Conference and Banqueting
Strong knowledge of conference and banqueting operations
Record of success in Conference and Beverage, specifically the ability to deliver profit by controlling costs, and build customer loyalty
Ability to build and maintain string business relationships with variety of clients in particular high profile guests
Ability to maintain professional boundaries and maintain business confidentiality at all times

Conference Manager Resume Examples & Samples

Responsible for the effective and efficient running of operations of both the Novotel London City South and the Ibis Styles London Southwark- Borough Market Conference Departments
Accurate forecasting to ensure monthly budgets and targets are met within the department
Manage and yield the conference diary and keep it updated of any changes, amendments and cancellations
Manage a small team, with regular reviews and appraisals, recognizing and fulfilling training needs
Develop good working relationships with clients, negotiating rates to maintain and generate new business
Carry out client show rounds
Update venue finding websites with promotions, to assist with the marketing and sales of the conference department
Supervise at operational level and ensure that communication is clear between all departments, as well as working in unity with Ibis Styles
Adhere to brand standards, through the supervision of employees, and maintaining the conference facilities
Persuade enquiries into sales, by preparing proposals for clients
Create function contracts, liaising closely with clients, finalizing terms and conditions in a timely manner
Input bookings in to Opera system and handle diary changes
Post charges, covers and send invoices for all conferences and events
Collate clients final details and inform relevant departments of Banquet Event Orders

Conference & Events Sales Manager Resume Examples & Samples

Commitment to supportive teamwork and open communication
Responsibility for ongoing enhancement of their skills and performance
To drive catering & conference business
To assist catering sales team to provide consistence catering & conference services
Min. 2 years experience in hotel Conference sales
Mandarin speaking is a must and work authorization in China is required

Events & Conference Manager Resume Examples & Samples

Atleast 5-7 years Conference/Event Management experience
Able to multi-task in a fast paced environment
Able to lift 25 lbs
Must be able to work flexible hours; early mornings, late night and weekends as necessary
Excellent interpersonal and client relation skills

Conference & Events Manager Resume Examples & Samples

Ensure the highest standards of conference and banqueting business processes
Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members
Ensure company/department specific induction/onboarding plan for Revenue/C and E/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue
Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis

Meeting & Conference Manager Resume Examples & Samples

You thrive in a fast-paced, dynamic and highly collaborative environment
You have the ability to lead clients and provide strategic guidance based on previous and proven experience
You have a demonstrated ability as a team leader, team member and ability to work independently to best serve our clients
You possess the ability to effectively prioritize and execute tasks conforming to shifting priorities, demands and timelines
You have the proven ability to successfully supervise, mentor, support and develop junior and mid-level professional staff
You have the ability to lift 40 pounds
You have the ability to travel 40%, with a willingness to travel outside of the geographic area, as needed for training, meetings and on-site staffing roles
You are open to working overtime and inconsistent hours as needed
Bachelor's degree from an accredited four-year institution or equivalent experience
5-8 years of relevant professional experience, to include experience planning conventions/tradeshows AND general meetings and events, as well as direct people management experience
Experience working in a multi-client and/or project-based event environment is highly preferred
Excellent knowledge of meeting industry terminology and comprehensive knowledge of meeting planning, tradeshow and registration processes
Familiarity with venues, facilities, convention centers and convention city packages throughout the country
Project management experience to include meeting deadlines on time and on budget

Conference & Events Manager Resume Examples & Samples

Coordinate the detailed arrangements with customers after the group and events are confirmed
Communicate with customers over the phone or e-mails and understand their needs and deliver the requests to the operation team
The candidate has to have experience of this role for a few years and require strong communication skills and lead the conversation with the customers
Flexibility and creativity is important to make the unforgettable events and meetings
Ensure the C&E Sales Team has the skills and knowledge required for high-level performance
Ensure company/department specific induction/onboarding plan for Revenue/C&E/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue

Conference Planning Manager Resume Examples & Samples

Assists client with and any special need/request by making arrangements with vendors and service partners. (Flowers, decorations, security, janitorial, etc.)
Relays all conference details to necessary departments: caterers, Transportation, BEOs, Set-up sheets, Special needs, etc
Creates an event order for the conference including all necessary information
Distributes and discusses group needs in daily and weekly information meetings
Maintain organized, legible and coherent customer files for every group, including copies of all correspondence, pricing, financial documents, function sheets, diagrams and all other documents as required by the client
Must have strong time management skills, customer service, attention to detail and be able to perform various tasks simultaneously

Conference & Events Manager Resume Examples & Samples

Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events Sales function in the hotel/leisure sector
Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges

Conference & Events Sales Manager Resume Examples & Samples

Sales Strategy
Enquiry (Database Management)
Business bookings ( Diary Management)
Promotions and Local Marketing
Conference and events team management

Conference Planning Manager Resume Examples & Samples

High School Diploma or equivalent; minimum 2 years experience in hotel, convention/conference center, preferable
Knowledge of conference service equipment, set-up styles, and audio-visual
Excellent computer software knowledge of Microsoft Office and Delphi; excellent verbal and written communication skills; excellent organization skills
Plans and ensures execution of group event to include but not limited to dates/timing of arrival and departure, room set-ups, diagrams, audio visual/production needs, rooming lists, special needs, special events, on/off-site entertainment, transportation
Follow proper channels when seeking authorization for special rates, concessions, discounts, etc.,
Attend weekly designated meetings
Communicates effectively verbally and in writing with clients in timely manner
Performs some administrative to include distribution of event orders, reports, filing, etc
Coordinate meetings, conferences, in house sponsored events, holidays, VIP bookings or other special events and activities with accuracy and detailed communication
Clearly communicate and plan details with client and hotel departments, providing appropriate memos, Banquet Event Orders, Conference Event Orders and other communications as necessary
Obtain event rooming lists, monitor cut-off dates & deposits due by the due date and in accordance with the sales contract
Obtain appropriate approval for all purchases, rental or leasing of equipment or supportive requirements of conference groups prior to and in advance of the actual date of use
Keep departments promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt and corrective action can be taken when appropriate
Maintain flexible hours to accommodate customer needs, due to the cyclical nature of the hospitality industry. May be required to work varying schedules to reflect the business needs of the business
Prepare detailed Event Order for events that are comprehensive and issued in a timely manner
Provide an accurate Event Profile that documents all aspects of a particular event, to include menus, meeting set-ups, client profiles, rooming lists, transport details, dietary needs, décor needs, specialty room drops and billing as well as other pertinent information applicable by department
Ability to analyze client needs and negotiate pricing and client requests
Basic mathematical skills that may be required to complete reports
Ability to work under time pressures and extensive hours
Maintain professional standards of dress and grooming which reflect a professional image
Keen attention to detail to not only capture the functional details but to anticipate client needs
Ability to effectively communicate to clients, guests and across all departments
Excellent hearing & listening necessary for verbal interaction with guests and associates
Excellent speech communication skills required for verbal interaction with guests and associates
Excellent literacy necessary to read BEO’s, process gratuities and invoices
Lifting, pushing, pulling and carrying tables, chairs, boxes (30 lb. maximum) occasionally
Mobility - ability to service clients on a moment notice, variable distances
Continuous standing/walking required for function observation, client site inspections

Conference & Banqueting Manager Resume Examples & Samples

Ensures these principles are passed on by employees, between each other and to guests
Ensures employees develop their skills to the highest level possible and provides guidance as they progress through their careers
Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

Conference Services & Catering Manager Resume Examples & Samples

Solicit / confirm event related information with clients
Organize / disseminate information to all departments through e-mails, memos, event orders, directives, resumes and rooming list in a professional and timely manner
Confirm electrical, internet, telecommunications, audio-visual and exhibit requirements based on discussions with the client Create floor plans for the best use of space for each event and to ensure banquet and client are in agreement prior to set up
Up to date with industry trends

Conference & Banqueting Manager Resume Examples & Samples

Manage all Conference and Banqueting operations
Strong knowledge of hotel/events/service sector
Conference and Banquet Operations experience in a managerial position in hotel/events centre or similar

Conference Center Manager Resume Examples & Samples

Manage meetings and events within the conference center and on other floors to include those meeting and event requirements for catering, audio/visual, technology, staffing, and outside resources
Manage a staff of nine, including food service, reception, and AV/Facilities staff members. This includes providing contractual daily coverage and coverage for special events outside of normal working hours
Proactively administer EMS conference reservation system to assure accuracy of reservations
Foster communications with clients/customers, vendors, and staff that are useful, accurate, clear, timely, and courteous
Maintain existing partnerships and establish new relationships with local vendors to ensure the highest level of service along with work alongside the client to ensure they receive the best value
Work cooperatively with administrative departments, especially Marketing, to plan and manage special events
Investigate and resolve customer concerns or complaints relating to conference center services
Implement catering program regarding menu selections and overall presentation for meetings and events within budget requirements
Regularly inspect meeting rooms, as well as service areas, to verify accurate setup, cleanliness, and organization
Manage inventory and ordering of supplies
Manage all vendors, including approval of invoices
Assist in annual budgeting
Build administrative structure through formal and written SOPs (standard operating procedures), SLAs (service level agreements) and KPIs (key performance indicators)
Report on KPIs each month
Establish a strong team enhancement program to develop staff through resources provided within and outside of DTI and from our client to ensure that each person can provide world-class service and hospitality. Other duties as assigned
Experience in managing a conference center, hotel events or restaurant required
Law firm experience preferred
Exemplar customer service skills
Ability to manage change and maintain stable environment
Proficiency in Microsoft Office and event management technology. Knowledge of EMS booking application a plus
Ability to multitask in a fast-paced and demanding environment
Ability to work early, evening, and weekend hours, as needed, for meetings and events
Ability to effectively and professionally lead a team

Guest Services Conference Manager Resume Examples & Samples

Assists customers in planning conference details, including dates, length of stay, locations, registration, physical facilities and equipment, dining service, external tours and recreational events, and related arrangements
Makes arrangements for luncheons, tours, and meeting space within Campus Living Services and/or related facilities for individual and group visitors
Reserves classroom and meeting space, and makes arrangements with a variety of service providers for the facility preparation, including tables, seating configurations, overall decor, audio-visual equipment, telephone service, and related equipment and facilities preparation
Inspects conference facilities and meets and corresponds with conference representatives both prior to and during planning sessions in order to ensure maximum customer satisfaction
Meets with University and external groups and individuals in order to encourage the use of University facilities for conferences, workshops and related events
Assists in developing new information systems, service standards, cost controls and pricing policies in order to optimize overall conference business, service and customer satisfaction
Develops metrics, process mapping and balanced scorecard with other Campus Living units in order to improve service delivery
Conducts internal audits to meet recognized professional standards
Remains current in field by attending nationally recognized seminars, conferences and other programs

Room Assignment & Conference Manager Resume Examples & Samples

Manage multiple room assignment processes for all Colorado College students, with close collaboration and consultation with Residential Life & Campus Activities and the Residential Life Coordinator team. Processes include
New student placement
Summer school student placement
Wait list and room change processes
Semester transition process
Spring housing selection process (Apartment Selection & Online Room Selection)
Theme area and special interest community selection
Cottage housing lease process
Housing assignment communication to students, parents, and the campus community
Lead response to all Summer Conference RFPs; perform screening of prospective clients and associated forms; communicate and follow up with prospective clients, approving groups, participants, dates and spaces; respond to requests for information
Develop, negotiate, and review all summer housing contracts
Resolve complaints, and address concerns through email, telephone, and personal appointments. Utilize the results of these contacts to creatively inform and improve future decisions around housing processes
Develop and recommend housing selection, assignment and room change policies and procedures to increase efficiency and clarity for students, parents, and staff
Hire, train and supervise the Room Assignment Specialist and Conference Specialist; provide leadership and oversight to support assigned functions, including process improvement and implementation, communication, and IT needs
Work with campus information technology staff to ensure that online occupancy programs and software processes function efficiently and timely, are documented clearly, and provide housing occupancy software training to college staff
Analyze information regarding student leaves of absence, withdrawals, transfers, occupancy rates, and historical data to determine all aspects of future housing needs, including occupancy predictions for upcoming years
Develop residence hall configurations for room assignments processes as they relate to gender ratios, class balance, restroom designations, or other related issues
Serve as subject matter expert for college’s occupancy management software and serve as a knowledgeable resource for department staff with regard to generating reports, inputting data, and obtaining information
Actively serve as a member of the department’s assessment committee. Continually assess and improve all assignment and room change processes
Work with appropriate staff members to ensure that relevant webpage information is accurate and current, including room assignment information, dates, and forms
Oversee the review and update of all paper forms, information guides, applications, and other pertinent housing paperwork
Maintain appropriate statistical information to inform future housing or residential life decisions
Participate in the training of RA and RLC staff as it relates to room selection, room changes, the semester transition, and other areas as needed
Stay current with industry technology and standards by reading journals, taking advantage of professional development opportunities, and sharing knowledge with departments
Solve a wide range of problems independently, creatively, and maintaining a solid grasp of the wider impact and sensitivity to the parties involved

Conference Service Manager Resume Examples & Samples

Coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments, providing the appropriate memos, Banquet Event Orders, Group Profiles and other communications as necessary
Ensures that all contracted groups are meeting or exceeding minimum food + beverage revenues, monitoring for potential attrition
Ensures that all contracted groups are meeting or exceeding minimum guest room revenues, monitoring for potential attrition
Ensures that all contracted groups are meeting or exceeding minimum meeting room rental revenues
Coordinates menu arrangements for conference clients that maximize the revenue potential for the hotel, while serving the needs of the client
Must be able to upsell food + beverage, guest room types and any ancillary revenue streams
Obtains Conference rooming lists, monitors cut-off dates, obtains rooming lists by the due date and in accordance with the sales contract
Assists conference clients with off-premise (hotel) details as they may affect the hotel service delivery, such as floral concerns, motor coach requests, limousine requests, exhibit decorator requests, entertainment referrals, golf or sports arrangements, spousal programs, motor coach arrival/departure patterns, while informing all supporting hotel departments and maintaining the integrity of the hotel physical plant. All arrangements are to be assessed the appropriate charges to ensure that the hotel receives a fair share of revenue in relationship to the expenditure of time and labor
Obtains the appropriate approval of the Director of Catering for all purchases, rental or leasing of equipment or supportive requirements of conference groups prior to and in advance of the actual date of use
Maintains accurate and current space (room) blocks in the group function log, observing proper turnovers and releasing space appropriately and timely, so to maximize the revenue potential of the hotel through the booking of other business opportunities
Utilizes the office file system, trace system and general office systems in accordance with the current policies and procedures
Completes all special projects as assigned by the Director of Catering in a timely manner, while meeting the specified objectives of the assigned project
Maximizes the hotel's revenue potential by assessing/monitoring room rental fees, telephone charges, box delivery/storage fees, service fees and other revenue-generating factors in accordance to the sales contract and with regard to hotel policies
Submits all conference menus, conference profiles, and event orders to the Director of Catering for review and signature, prior to issuance
Keeps the Director of Catering promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt and corrective action can be taken when appropriate
Maintains flexible hours to accommodate customer needs, due to the cyclical nature of the hospitality industry. Conference Services Managers may be required to work varying schedules to reflect the business needs of the hotel
Conduct tours for potential and booked clients
Support sales representatives in determining repeat/additional opportunities to serve group clients
Based on slow business conditions, may support direct catering or group sales initiatives
Schedules appropriate interdepartmental meetings for the operational aspects of coordinating conference requirements, which may include pre-planning meetings or a Pre-Conference Meeting for the operational departments
Adheres to all organization policies, procedures, guidelines, as set forth by the Kimpton People and Culture department
Prepares detailed CONFERENCE PROFILES (Resume) for conferences that are comprehensive and issued in a timely manner (no less than five business days prior to the group arrival date)
Provides an accurate CONFERENCE PROFILE that documents all aspects of a particular conference, to include menus, meeting set-ups, client profiles, reservation pick-up statistics and other pertinent information as outlined in the current departmental policies and procedures
Prepares a comprehensive POST CONFERENCE REPORT on all conferences. This report should be prepared within 72 hours of departure and include: actual conference statistics versus projected (room pick-up, cover counts), profile of the attendees (i.e. use the health club, heavy room service, etc.), analysis of future potential, general observations and comments. Other important information may include the number of comps, VIPs, relocated attendees (walks) due to a sell to capacity (over sell), etc
Completes and distributes banquet event orders, reports, correspondence as may be required. Maintains accurate and current space blocks in the group function room log, observing proper turnovers, releasing unused space as appropriate. Participates in the department forecasting procedure, compiling accurate (margin of 3%) and timely reports. Reviews all client invoices prior to mailing to ensure accuracy and proper assessment of all services and goods rendered by the hotel
Attends weekly BEO meetings
Attends weekly sales meeting
Attends weekly operations meetings
Maintain a local catering sales goal
1-3 years related experience in hospitality industry
Solid knowledge of food + beverage
Solid knowledge of meeting room sets
Thorough knowledge of property, space, food + beverage offerings and capacities
Well organized, detail orientated and excellent follow up skills
Superior writing skills and knowledge of Microsoft Office
Delphi experience preferred, but not required
Proven leadership skills
Emulates Kimpton Culture

Conference & Events Manager Resume Examples & Samples

With experience in a similar role, you will be used to leading from the front, confident enough to make informed decisions, an excellent communicator and might even be able to speak a second language
You will be smart and approachable, have proven experience in front line customer service, a true people’s person, willing and able to roll up your sleeves and get stuck in
Ideally you will have experience of Microsoft packages including Outlook, Word and Excel, experience using Delphi is a must and Opera would be advantageous

Conference Service Manager Resume Examples & Samples

Bachelors degree in Hospitality Management or related field required
Minimum of three years of Hospitality / Golf Event planning experience with demonstrated execution of events
Knowledge of computer software to include; Springer Miller and Delphi is a plus. General computer proficiency required

Events & Conference Manager Resume Examples & Samples

Lead, manage and develop the EMEA Events team to deliver the highest quality service for all clients and stakeholders
Align with Regional marketing managers, sales organisation and other stakeholders to understand business priorities to drive events strategy
Develop and manage the EMEA Events & Conference strategy, maximising on the events budget by selecting and attending the industry events with the highest ROI as well as delivering on key “in house” events
Partner and collaborate with cross functional teams including marketing operations, analytics, digital team to deliver Events as part of a complete customer journey and deliver on Events targets and KPIs
Scope, devise and implement annual internal EMEA Commercial Meeting (~14000 attendees)
Manage Events agency relationships, day-to-day production, as well as all events schedules
In close collaboration with global teams, be the EMEA brand steward, ensuring brand standards are met in all events
Manage and control the Events budget
Own and maintain events analytics, metrics, and events reporting for continuous improvement
Drive events excellence & innovation and continuously introduce new and/or better marketing/events channels
Significant experience in International Events Management
Experienced team manager, with experience of managing remote teams
Solid and proven experience in high volume Events & Conferences
High level creativity, with ability to “think outside the box”
Manage key stakeholder’s expectations and tight timelines to generate highest quality output
Fluent in spoken and written English
Ideally have a scientific background or the ability to understand and communicate complex technical topics
LI-KP1

Conference Manager Resume Examples & Samples

This position requires an articulate, enthusiastic, creative, hardworking team player with a proven track record in marketing communications or conference production or content delivery, preferably in the meetings industry and who can demonstrate the following
Good multi-tasking skills including ability to prioritise and work under pressure
Ability to meet deadlines within budget
Willingness to take a high level of responsibility
Proven marketing or conference experience with a strong understanding of the exhibition market dynamics and requirements
Excellent IT, online content management and web skills
Experience or a background in an event, exhibition or conference production would be an advantage

Conference & Banqueting Manager Resume Examples & Samples

Line Management experience in a hotel environment, ideally within Conference & Banqueting
Experience within a large hotel where the key business is corporates
To be approachable and a team player
Motivation skills
Emphasis on attention to detail
High standards of personal presentation
Good working knowledge of Microsoft office
Understanding of financial information
High level of spoken and written english

Download Conference Manager Resume Sample as Image file

Related Job Titles

Community Manager Resume Sample

Conference Producer Resume Sample

Conference Coordinator Resume Sample

Communication Manager Resume Sample

Conference Services Manager Resume Sample

Marcom Manager Resume Sample

Conference & Events Resume Sample

Conference Services Resume Sample

Meeting Manager Resume Sample

Conference Planner Resume Sample

Conference & Banqueting Resume Sample

Conference Resume Sample

Browse More

Conference Manager Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Conference Manager resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Conference Center Manager Resume Examples & Samples

Citi s Corporate Access Global Conference Manager Resume Examples & Samples

Field Conference Project Manager Resume Examples & Samples

Conference Planning Manager Resume Examples & Samples

Conference & Training Manager Resume Examples & Samples

Conference Planning Manager Resume Examples & Samples

Manager, Event & Conference Planning Resume Examples & Samples

Conference & Events Manager Resume Examples & Samples

Temporary Conference Planning Manager Resume Examples & Samples

Conference Service Manager Resume Examples & Samples

Conference Marketing & Audience Development Manager Resume Examples & Samples

Technology Conference Manager Resume Examples & Samples

Conference Sales Manager Resume Examples & Samples

Conference Planning Manager Resume Examples & Samples

Conference Service Manager Resume Examples & Samples

Conference Services & Catering Manager Resume Examples & Samples

Catering & Conference Sales Manager Resume Examples & Samples

Conference & Catering Services Manager Resume Examples & Samples

Conference & Events Sales Manager Resume Examples & Samples

Conference & Banqueting Manager Resume Examples & Samples

Catering & Conference Sales Manager Resume Examples & Samples

Conference Manager Resume Examples & Samples

Conference & Events Sales Manager Resume Examples & Samples

Conference & Events Manager Resume Examples & Samples

Conference Service Manager Resume Examples & Samples

Conference Service Manager Resume Examples & Samples

Catering & Conference Sales Manager Resume Examples & Samples

Conference Service Manager Resume Examples & Samples

Conference & Events Sales Manager Resume Examples & Samples

Conference Services & Catering Manager Resume Examples & Samples

Conference Services & Catering Manager Resume Examples & Samples

Conference & Banqueting Manager Resume Examples & Samples

Conference Manager Resume Examples & Samples

Conference & Events Sales Manager Resume Examples & Samples

Events & Conference Manager Resume Examples & Samples

Conference & Events Manager Resume Examples & Samples

Meeting & Conference Manager Resume Examples & Samples

Conference & Events Manager Resume Examples & Samples

Conference Planning Manager Resume Examples & Samples

Conference & Events Manager Resume Examples & Samples

Conference & Events Sales Manager Resume Examples & Samples

Conference Planning Manager Resume Examples & Samples

Conference & Banqueting Manager Resume Examples & Samples

Conference Services & Catering Manager Resume Examples & Samples

Conference & Banqueting Manager Resume Examples & Samples

Conference Center Manager Resume Examples & Samples

Guest Services Conference Manager Resume Examples & Samples

Room Assignment & Conference Manager Resume Examples & Samples

Conference Service Manager Resume Examples & Samples

Conference & Events Manager Resume Examples & Samples

Conference Service Manager Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume