Computer Support Technician Resume Samples

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R Hodkiewicz

Retha

Hodkiewicz

856 Bernadette Village

Boston

+1 (555) 107 8729

856 Bernadette Village

Boston

Phone

p +1 (555) 107 8729

Experience Experience

Los Angeles, CA

Computer Support Technician

Los Angeles, CA

Hoppe-Stokes

Los Angeles, CA

Computer Support Technician

Perform Maintenance Change Request (MCR) work as assigned
Works with server managers to test, integrate or modify systems
Performs integrated testing of applications created for use on master system image
Perform project work as assigned
Plans, implements and manages problem management systems
Assists with Common Access Card (CAC) pin resets and troubleshooting of Multifunction devices
Report all unauthorized incidents to the management team

New York, NY

Computer Support Technician Team Lead

New York, NY

Hintz-Hegmann

New York, NY

Computer Support Technician Team Lead

Project Standards and Procedures
Enforce all company and departmental Standards and Procedures to develop and support projects
Coach and teach staff in proper use, continuous improvement and ongoing implementation of IS Standards and Procedures
Responsible for all quality assurance of projects and project team members' assignments
Oversee new plant and warehouse setups to ensure all issues have been resolved prior to opening
Identify problem trends (single site or overall) pro-actively
Manage new plant and warehouse setups around all other Distribution Center and Midwest Manufacturing projects to ensure all projects and new plant and warehouse setups are completed on time

present

Houston, TX

DC & Manufacturing Computer Support Technician Team Lead

Houston, TX

DuBuque, Smitham and Fahey

present

Houston, TX

DC & Manufacturing Computer Support Technician Team Lead

present

Standards and Procedures
Project Resource Management
Follow and reinforce the “Menards Values” in all team members
Ensure all plant and warehouse documentation is updated accordingly
Assist in ensuring a project is completely and correctly planned according to established methodologies and standards
Help coordinate project management for team members and as directed for specific projects. Maintain contact with users, department managers and directors, and upper-level management personnel
Keep Director informed on the status of all assigned projects

Education Education

Bachelor’s Degree in Computer Science

Howard University

Bachelor’s Degree in Computer Science

Skills Skills

Provide numbers (i.e. home phone / cell phone) for which you can be easily and quickly reachable
Ability to follow and update standard troubleshooting procedures to ensure proper routing escalation of issues that cannot be resolved while on call with the customer
Ability to follow detailed written instructions
Strong attention to detail and accuracy
Strong working knowledge of WIN95, WIN98, WIN NT, WIN 2000, WIN XP, WIN 7
Ability to work both independently and produce quality work
Experience with mobile technology such as smartphones and tablets
Ability to work 8-4 shift
Knowledge of Virtual Operating Systems
Proficiency with MS Office (Word, Excel, and Outlook)

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10 Computer Support Technician resume templates

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Computer Support Technician, Summer Student Resume Examples & Samples

Provide support, and resolve problems to the client’s satisfaction
Monitor and respond quickly and effectively to client requests
Utilize and maintain the helpdesk system by entering and updating service tickets
Keep documentation and inventories updated – onsite and in the helpdesk system
Assist with onboarding new users at client sites
Install, configure and test new workstations, peripheral equipment, and software/device drivers
Assist users with software feature/usage questions, as well as software troubleshooting
Manage Active Directory records
Perform timely hardware and software upgrades as required
To carry out the priorization of the projects, in collaboration with other operational team members
To act as a support resource for people of the operational teams
Solids aptitudes for the verbal and written communication in English
Great tolerance with ambiguity
Effective techniques for resolution of problems
Autonomous and show a great sense of initiative and organization
Ability to work in a detail-oriented fashion without losing sight of the overall picture
Continuing Post-Secondary education in Computer Science, or related IT program
Experience working in fast paced environment

Computer Support Technician Resume Examples & Samples

Manage and administer IT devices, laptops and computers (wired and wireless)
Perform equipment installations, peripheral connections, installation and deletion of software consistent with standard configurations and/or established policies
Perform configuration management functions for software and hardware
Perform initial system diagnostics and trouble-shooting. Identify problems and resolve hardware/software/network malfunctions
Provide minor software and hardware maintenance, such as component replacement and/or upgrading components and installing software updates and patches. Replacement parts will be provided by the Government
Provide basic assistance for commonly used office automation applications
Provide ADPE custodian required information on equipment moves or user assignment within 2 working days
The CSTs will utilize Government provided helpdesk software
Assist Government personnel, when tasked, to prepare, document, and maintain a review of hardware and software license and maintenance agreement inventories

Computer Support Technician Resume Examples & Samples

Processing Service Tickets related to computer problems, domain account/access, and mapping to shared drives/printers/peripherals
Perform scheduled hardware and/or software installation
Collaborates with customer to resolve application, account access (including Active Directory, CHCS, AHLTA, and Essentris)
Assists with Common Access Card (CAC) pin resets and troubleshooting of Multifunction devices
Supports end-user devices, assists customer with desktop application installation, maintenance, and troubleshooting
Sets up, administers, and troubleshoots end-user devices for LAN and remote access connectivity
Researches future equipment needs and keep abreast of any changes in equipment and features provided by those assets
Installs and deploys new PCs, including data migration, if needed
Manages, maintains, and configures CAC Pin reset stations.

End User Computer Support Technician Resume Examples & Samples

Work Hours: 8am-5pm
United States Citizenship is required
Drug screen / background check required
Onsite support will be provided in home office (Chicago), as well as remote regional support with some business travel, as needed
4-6 years of related work experience providing support to end users or working in an IT support role, or an equivalent combination of work experience and education
A 2-year degree in Computer Science (or related curriculum) and knowledge of CADD/engineering applications preferred
A good working knowledge of Microsoft operating system and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals. Experience working with standard security tools including anti-virus and disk encryption
Must have strong Apple support background/experience/proficiency, covering MAC laptops, desktops, smartphones and related peripherals. A good working knowledge of the Apple operating system and applications
A very good knowledge of the MIS environment and a functional knowledge of assigned areas of specialized technical expertise
Be very thorough, organized and efficient
Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations
Written and oral communication skills appropriate for the position, including the ability to speak very well in basic professional situations and present technical data in a logical manner that is easy to understand (may include communication via telephone, in person, or presenting to small groups). Ability to write moderately complex documents (may include emails, memos, procedures, presentations). Typically communicates with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e. clients, vendors)
Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, personal computers, related hardware and software. Will provide similar support for Apple devices, including Mac desktops, laptops, and smartphones. Will also need to provide system support for CADD/Engineering applications, such as AutoCAD and MicroStation
Troubleshoots software and hardware questions, issues, problems and failures with workstations, personal computers, related hardware and software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, and follow-up actions
Screens and diagnoses internal inquiries and work requests for maintenance of personal computers. Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups
May recommend changes to existing procedures. Works with end users as necessary to assure they know and follow new and existing procedures
May provide direction and training to lower-level End User Support team members
Assures that all activities are documented and reported according to Client and IS standards
Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user’s satisfaction
Maintains knowledge of current trends in the development of end user hardware and software
May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services
Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed
Assists with office moves, consolidations, and closures

Computer Support Technician Resume Examples & Samples

Demonstrate personal integrity and trustworthiness
Manage stressful situations and changing priorities effectively
Anticipate, recognize and resolve problems
Be responsible and accountable
Use organizational skills and provide attention to details
Maintain a positive, optimistic and success-oriented attitude
Exercise professional demeanor, which includes being tactful and courteous
Exhibit a professional work ethic
Continuously promote a safe work environment

Computer Support Technician Resume Examples & Samples

Troubleshoot and correct users’ technology-related problems on the Microsoft Windows 7 platform
Install, configure, and test personal computers, printers, mobile devices, peripherals, and related hardware and software
Assist with inventory tagging, tracking, and surplus
Contribute to departmental knowledge base, and other technology duties as assigned

Computer Support Technician Resume Examples & Samples

Must possess a current TS/SCI clearance; favorable CI polygraph preferred
Computer related Degree and/or Minimum 2 years’ experience providing IT infrastructure field support, which includes
Experience with break/fix of hardware (desktops, laptops, printers; and other peripherals) Experience with fixing software and O/S issues
Experience in installing and troubleshooting desktop applications
Able to perform basic administration of Windows O/S and iOS; Basic Mac O/S also desired
Experience with Anti-spyware and Anti-virus software
Working knowledge of TCP/IP networking, DNS, DHCP and RDP
Basic knowledge of enterprise LAN setups and concepts
Able to lift / move computer equipment weighing up to 50Lbs
Experience with account maintenance using Microsoft Active Directory
Experience with using Microsoft WSUS
Experience with virtualization (VMWare/HyperV/KVM)
Experience with SAN/NAS technology (Netapp preferred)

Personal Computer Support Technician Resume Examples & Samples

Ability to obtain and maintain DoD 8570 IT security certification requirements (i.e. COMPTIA Security+) within 90 days of hiring
Experience installing and maintaining current Windows operating systems
Good Understanding of MS Office, Adobe and other desktop applications
Basic understanding of networking fundamentals
Basic understanding of Windows Active Directory fundamentals
Working knowledge of printers and other computer peripherals
Strong work ethic and attention to detail
Excellent teaming and interpersonal skills
Ability to troubleshoot computer problems
Ability to perform hardware and software diagnostics
Ability to coordinate needed repairs
Ability to resolves computer system problem
Ability to prioritize time and efforts appropriately in busy work environment
Microsoft Enterprise Desktop Support cetification
Experience with Dameware remote desktop
Experience with a ticketing system (such as SDS or Remedy)
Basic understanding of Virtualization fundamentals
End-User IT Desktop Support Experience
Experience with Power Shell

Computer Support Technician Resume Examples & Samples

Leads deploying, troubleshooting, and configuring machines in clinic area
Works with server managers to test, integrate or modify systems
Plans, implements and manages problem management systems
Researches, evaluates and provides feedback on problematic trends and patterns in customer support requirements
Manages wireless access points
Certifications and education: Security + CE Certification (enrolled in Continuing Education CE Program) required
DoN Computing Environment (CE) training/certification required prior to privileged access being granted
Must meet and maintain IAT Level 1 requirements of the Information Assurance/Cyber Security Workforce Improvement Program, as outlined in DoD 8570.01-M

Computer Support Technician Resume Examples & Samples

Manages, maintains, and configures CAC Pin reset stations
Security + CE Certification (enrolled in Continuing Education CE Program) required
Must meet and maintain all IAT Level 1 requirements of the Information Assurance/Cyber Security Workforce Improvement Program, as outlined in DoD 8570.01-M

Computer Support Technician Resume Examples & Samples

AA or other 2 year technical degree in related discipline and 0 years experience, or 4 years' experience in lieu of a degree
TS/SCI security clearance
Previous Tier 1 help desk support
Knowledge of Windows and Linux
Must have CompTIA Security + certification prior to starting
Must be able to lift minimum of 35 lbs
Anti-Virus Signature and Patch updates
Building and configuring new desktop workstations
Virtual Systems
Use of the Remedy software action request system
Audio visual systems
Preferred certifications include

Distribution Center & Manufacturing Plant Computer Support Technician Resume Examples & Samples

Configure and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives
Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer
Ensure consistent implementation of processes including

Computer Support Technician Resume Examples & Samples

Perform initial system diagnostics and trouble-shooting.Identify problems and resolve hardware/software/network malfunctions
Provide minor software and hardware maintenance, such as component replacement and/or upgrading components and installing software updates and patches.Replacement parts will be provided by the Government
The contractor shall utilize the Government provided helpdesk software

Computer Support Technician Resume Examples & Samples

Computer Support
Process site issue tickets
Repair defective computer equipment
Load and install software or computer peripherals
Perform site preventative maintenance on computer equipment and systems
Perform project work as assigned
Perform Maintenance Change Request (MCR) work as assigned
Project Standards and Procedures
Follow all Corporate Standards and IS Systems Standards to develop and support projects
Provide input to IS Standards if existing standards require modifications or changes
Constantly monitor work to ensure the highest level of quality
Production Issues
Identify problem trends pro-actively
Execute action plans
Security and Confidentiality
Protect and prevent unauthorized attempts to obtain corporate information
Report all unauthorized incidents to the management team
Suggest and recommend better ways of improving the quality of work within a team
Other tasks as assigned by your CHS Team Leader or Manager
Industry standard certifications are a plus (Microsoft, CompTIA, etc.)
Experience with computer systems, computer equipment including peripherals, mobile technology, or network/client-server troubleshooting, installation, or maintenance
Knowledge of all Windows Operating Systems, UNIX, LINUX, MAC, and various mobile operating systems
Familiarity with imaging techniques and software
Basic electrical troubleshooting, robotics, PLC, fire alarm panels, IP cameras, and fiber is a plus
Excellent design and analytical skills
Ability to work independently, as well as cooperate with others in team efforts
Must work within designated normal office hours assigned or required by work
Must be able to work overtime and weekends as needed

DC & Manufacturing Computer Support Technician Team Lead Resume Examples & Samples

Standards and Procedures
Proactively recommend processes and Standards and Procedures to prevent problems before they happen. Identify problem trends (single site or overall) early, develop and execute action plans to determine problem, develop resolution and implement. Report any type of problems or potential problems to the appropriate management in a timely manner
Project Resource Management
Supervise, mentor, and train team members to ensure that job requirements are being completed
Follow and reinforce the “Menards Values” in all team members
Assist in ensuring a project is completely and correctly planned according to established methodologies and standards
Develop requirements for projects and review with Users to ensure project meets current needs and provides flexibility for future business needs
Ensure that project work plan is followed and is continually updated to ensure customer requirements are met in a timely manner
Ensure that project is completed on time and within allocated budget
Help coordinate project management for team members and as directed for specific projects. Maintain contact with users, department managers and directors, and upper-level management personnel
Keep Director informed on the status of all assigned projects
Project Standards and Procedures
Enforce all company and departmental Standards and Procedures to develop and support projects
Provide input to IS Standards and Procedures if existing standards require modifications or changes for improvement
Coach and teach staff in proper use, continuous improvement and ongoing implementation of IS Standards and Procedures
Responsible for all quality assurance of projects and project team members' assignments
Production Issues
Identify problem trends (single site or overall) pro-actively
Develop and execute action plan to determine problem, develop resolution, and implement
Follow established process for problem handling or resolution
Work with vendors to resolve problems if necessary
Manage and set priorities for tasks
Oversee configuration of computers and peripherals
Oversee completion of EAM Work orders in a timely manner
Ensure each technician reconditions equipment in a timely manner in order to ensure maximum uptime and minimal equipment in repair status
Ensure appropriate levels of computer and peripheral parts are stocked at all times
Ensure appropriate equipment is selected when evaluating new equipment or projects that fit the manufacturing and distribution center environments
Ensure remodel plants and warehouses are completed on time with all issues resolved
Ensure new plant and warehouse setups are completed on time with all issues resolved
Ensure new plant and warehouse equipment is setup and configured in a timely manner
Ensure all new plant and warehouse equipment is ordered in a timely manner
Manage new plant and warehouse setups around all other Distribution Center and Midwest Manufacturing projects to ensure all projects and new plant and warehouse setups are completed on time
Oversee new plant and warehouse setups to ensure all issues have been resolved prior to opening
Ensure all new plant and warehouse documentation has been filled out appropriately and turned in. Issue logs are to be used for all new plants and warehouses and remodel plants and warehouses
Ensure all plant and warehouse documentation is updated accordingly

Computer Support Technician Resume Examples & Samples

Assists in department projects such as reporting, processes, procedures, and identifying budget needs
Assists with following defined security policy and monitors security compliance
Assists in diagnosis and troubleshooting tasks to resolve PC problems
Sets up and adds network devices to the LAN, including minor configuration and setup
Helps with the exchange process of defective assemblies on computers and printers
Performs disassembly of computers and printers
Performs Periodic Mantenance (PM on PCs and printers. Identifies PC operating system and PC software / desktop application problems
Experience in a customer facing role
Demonstrated ability to effectively prioritize and execute tasks

DC / MM Computer Support Technician Resume Examples & Samples

Configure and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives
Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer
Ensure consistent implementation of processes including

Computer Support Technician Resume Examples & Samples

Provide routine computer and IT support for the project's hardware, software and peripherals, including: (40%)
Provide assistance with review and maintenance of current websites and materials through a Drupal Content Management System interface, as well as document management and tacking for material disseminations (10%)
Assisting faculty and staff with teaching aids, course management and webinar platforms, materials, and equipment including audio-visual support, and set- up of labs for use in assistive technology training and demonstrations (5%)
Install and configure newly acquired PC's and various software packages (5%)
Assist in running, maintaining and documenting programs developed by others (5%)
Maintain inventories of computer equipment, network diagrams, and project software licenses (5%)
Other duties as assigned (5%)

End User Computer Support Technician Resume Examples & Samples

U.S. Citizenship is required
The position requires lifting and movement of computer equipment typically up to 50 lbs
May require both local and remote travel
2 years or more of related work experience providing support to end users, working in an IT support role or an equivalent combination of work experience and education
Microsoft and Apple operating systems experience is a must
A working knowledge of Microsoft operating system and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals. Experience working with standard security tools including anti-virus and disk encryption
Provides in-person and remote analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, personal computers, related hardware and software. Will provide similar support for Apple devices, including Mac desktops, laptops, and smartphones. Will also need to provide system support for CADD/Engineering applications, such as AutoCAD and MicroStation
Onsite support will be provided in home office, as well as remote regional support with some business travel, as needed

Computer Support Technician Team Lead Resume Examples & Samples

Standards and Procedures
Proactively recommend processes and Standards and Procedures to prevent problems before they happen. Identify problem trends (single site or overall) early, develop and execute action plans to determine problem, develop resolution and implement. Report any type of problems or potential problems to the appropriate management in a timely manner
Project Resource Management
Supervise, mentor, and train team members to ensure that job requirements are being completed
Follow and reinforce the “Menards Values” in all team members
Assist in ensuring a project is completely and correctly planned according to established methodologies and standards
Develop requirements for projects and review with Users to ensure project meets current needs and provides flexibility for future business needs
Ensure that project work plan is followed and is continually updated to ensure customer requirements are met in a timely manner
Ensure that project is completed on time and within allocated budget
Help coordinate project management for team members and as directed for specific projects. Maintain contact with users, department managers and directors, and upper-level management personnel
Keep Director informed on the status of all assigned projects
Project Standards and Procedures
Enforce all company and departmental Standards and Procedures to develop and support projects
Provide input to IS Standards and Procedures if existing standards require modifications or changes for improvement
Coach and teach staff in proper use, continuous improvement and ongoing implementation of IS Standards and Procedures
Responsible for all quality assurance of projects and project team members' assignments
Identify problem trends (single site or overall) pro-actively
Develop and execute action plan to determine problem, develop resolution, and implement
Follow established process for problem handling or resolution
Work with vendors to resolve problems if necessary
Manage and set priorities for tasks
Oversee configuration of computers and peripherals
Oversee completion of EAM Work orders in a timely manner
Ensure each technician reconditions equipment in a timely manner in order to ensure maximum uptime and minimal equipment in repair status
Ensure appropriate levels of computer and peripheral parts are stocked at all times
Ensure appropriate equipment is selected when evaluating new equipment or projects that fit the manufacturing and distribution center environments
Ensure remodel plants and warehouses are completed on time with all issues resolved
Ensure new plant and warehouse setups are completed on time with all issues resolved
Ensure new plant and warehouse equipment is setup and configured in a timely manner
Ensure all new plant and warehouse equipment is ordered in a timely manner
Manage new plant and warehouse setups around all other Distribution Center and Midwest Manufacturing projects to ensure all projects and new plant and warehouse setups are completed on time
Oversee new plant and warehouse setups to ensure all issues have been resolved prior to opening
Ensure all new plant and warehouse documentation has been filled out appropriately and turned in. Issue logs are to be used for all new plants and warehouses and remodel plants and warehouses
Ensure all plant and warehouse documentation is updated accordingly

Computer Support Technician Academic Resume Examples & Samples

Install and configure new software and software upgrades
Create documentation using Microsoft applications
Assists in setting up, configuring and troubleshooting LaserJet printers, both local and network attached
Teardown old equipment and setup new equipment in computer labs
Provides basic troubleshooting of PC problems, determining if hardware, software, or network (wired and wireless) problems exist
Politely answers phone, takes accurate messages, and gathers all pertinent information
Enters clear and complete problem descriptions and resolutions into the trouble ticket call tracking application
Monitor the open lab and classroom labs
Order office supplies such as paper and toner

Computer Support Technician Resume Examples & Samples

Ability to follow and update standard troubleshooting procedures to ensure proper routing escalation of issues that cannot be resolved while on call with the customer
Willingness to actively seek input from senior engineers and ask questions to improve technical understanding to improve first call resolution
Excellent customer service skills – follow up with customers to ensure the highest level of customer satisfaction
Excellent verbal communication skills
Ability to work 8-4 shift
Windows Operating System experience required

Personal Computer Support Technician Resume Examples & Samples

Serves as the site primary MC-4 Computer Support Instructor and one of the MC4 system Subject Matter Experts
Serves as the assistant to the Computer Systems Analyst assigned to the site
Performs minor hardware/software maintenance and repair to ADP equipment
Processes updates that have a low level of difficulty (e.g., infrequent or easily resolved error conditions)
In response to computer output instructions or error conditions, applies standard operating or corrective procedures
Refers problems that do not respond to preplanned procedure to the Computer Systems Analyst and or the Corporate Management Information Systems (MIS) Manager
May serve as an assistant operator working under general supervision
Provides assistance to site users
Provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals
Support responsibilities include software installation, and configurations
Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs
Troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
Must have a high school diploma or equivalent. An associate degree is preferred
Must have previous Army experience
COMPTIA A+ Certification is required
Must have one year with MC-4 information management systems, computers/automated office equipment and software programs
Must be able to obtain a favorable National Agency Check with Written Inquiries (NAC-I) and subsequent qualifications for privileged access on an Army Network
Must be able to perform hardware and software upgrades on Government Furnished information management systems
Must have systems knowledge and background with experience in computers/automated office equipment and software programs for word processing, spreadsheets, and database applications. Familiarity with Microsoft Windows operating systems and networked computers is essential
Must be able to perform hardware and software upgrades with little or no assistance
Must have and maintain a driver’s license and operate the administrative support vehicles used by the site
Must be able to obtain and maintain a common access card (CAC)