Desktop Support Technician Resume Samples

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M VonRueden

Madonna

VonRueden

2016 Trinity Island

Detroit

+1 (555) 121 1389

2016 Trinity Island

Detroit

Phone

p +1 (555) 121 1389

Experience Experience

San Francisco, CA

Desktop Support Technician

San Francisco, CA

Pouros, Leuschke and Stroman

San Francisco, CA

Desktop Support Technician

Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Participate in training and work to develop and maintain top knowledge in existing and new technologies to provide most effective support
Provide support to end users on a variety of issues ranging from hardware, software, network and account management
Diagnose and resolve hardware and software problems, referring more complex networking problems to network administrators or IT managers
Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware
Provide basic network support ensuring desktop and other networked peripherals full connectivity
Perform or assist in the development, implementation, support, and documentation of new and existing technology solutions

present

New York, NY

Desktop Support Technician

New York, NY

Gottlieb and Sons

present

New York, NY

Desktop Support Technician

present

Respond to work from a work assignment system and generally perform work under general supervision and operate within well-defined guidelines
Process Improvement. Provides technical feedback on technical process issues to improve overall service delivery
Ticket and workload management utilizing customer provided ticketing system. Service Now
Ticket and workload management utilizing customer provided ticketing system
Works with Department manager, and the Procurement Manager to purchase hardware and software
6 In coordination with network administrators, assist with network software deployment and problem troubleshooting
 Deploy and maintain out of band management devices in Retail locations, so that network equipment can be managed remotely

Education Education

Bachelor’s Degree in Computer Science

University of Cincinnati

Bachelor’s Degree in Computer Science

Skills Skills

Strong attention to detail with a professional commitment to high quality work
Good attention to detail and ability to show initiative
Strong PC and VERY strong Mac knowledge
Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic
Solid troubleshooting skills with the ability to quickly identify and resolve issues
Ability to prioritize and schedule tasks, pay attention to detail and demonstrate good organizational skills
Ability to deliver quality customer service through both phone and face-to-face interactions
Strong technical ability as it relates to the maintenance of hardware, software and connectivity
Good people skills, capable of working with others’ attitudes and opinions
Ability and emotional intelligence to teach highly technical content to users with any level of experience

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Desktop Support Technician Resume Examples & Samples

Desk-side and Remote support desktop technology platforms
Effective utilization of collaboration tools (i.e.Instant Messaging, Outlook, etc.)
Escalate incidents to regional resources wherenecessary
Achieve first-call resolution (FCR) in a timelymanner
Leading & participating in projectrollouts, moves co-ordination, technology upgrades,new installations, building power-down, disasterrecovery, service improvement, control and costinitiatives
Provides consultation or guidance to management and others using his/her expertise
Manages tasks and projects independently and to completion
Meets deadlines and communicates project status to appropriate parties
Speaks and acts with confidence seeking new challenges; training and development related opportunities to broaden learning
Maintains composure during stressful situations; remains open to change
Is receptive to constructive feedback; is able to give constructive feedback

Desktop Support Technician Resume Examples & Samples

Perform break-fix end-user desktop support to users in multiple locations and provide telephone and desktop support to the divisional community for software, hardware, and various infrastructure related issues according to IS&T Services support policies
Ensure that all requests from user are logged and escalation procedures are followed
Maintain problem status/resolution information in ticketing database
Install and configure desktop computer system hardware and software (including operating system and applications software)
Install and configure printers and various network connected equipment
Participate in maintaining, testing and updating PC and Macintosh deployment images
Assist in the maintenance of production desktop images: work withscripts to automate redundant tasks
Participate in rollouts of new software/hardware to ensure consistency in IS&T technical standards
Perform after hours and weekend support, systems installation and maintenanceas required
Must be available for shifts between 8:00 a.m. – 6:00 p.m. M-F at any CBS Mid-town locations
Minimum Two (2) years / IS&T Desktop Support or PCSupport experience working in a large corporate environment
Experience creating, documenting and closing incidents viaticketing system
Working knowledge of Windows 7, Mac OS X, and VirtualizedDesktop environments
Basic understanding of Wired and Wireless Networking concepts,general trouble-shooting steps, and network tools (Ping, Pathping, Trace route, etc.)
Knowledge and familiarity with MS Active Directory environment including ability to manage AD objects (User and Workstation) – ie.reset user passwords, add/remove workstation, modify AD description)
Strong support in Microsoft Office products (Word, Excel,Power Point, Access, etc)
Strong support and understanding of Outlook/Exchange mailclient
Experience with desktop remote control software (Dameware,LANDesk, MSRA)
Understand computer imaging concepts (i.e. Ghost, RIS, PE)and have experience creating images with at least one of these disciplines
Strong Analytical problem solving skills
Work well autonomously and in a team environment
Familiar with Service-Now ticketing system

Desktop Support Technician Resume Examples & Samples

Document, track, and monitor all problems to ensure a timely resolution
Support, monitor, test, and troubleshoot hardware and software problems
Recommend and schedule repairs as required
Install and configure workstations based on company needs and requirements
Assist with day-to-day operational tasks
Readily perform other duties as requested within the IT realm
Knowledge and troubleshooting capabilities of Microsoft Windows XP, 7, 8.1 (32-bit | 64-bit)
Knowledge and troubleshooting capabilities of Microsoft Office Suite 2010, 2013
Knowledge and troubleshooting capabilities of Apple iOS and OSX
General knowledge of Windows Active Directory
Familiarity with Microsoft System Center Configuration Manager 2012R2
Familiarity with Cisco IOS
Familiarity with Microsoft Exchange

Desktop Support Technician Resume Examples & Samples

Bachelor's or Associate's degree from accredited college or university in computer technology and operating systems, or equivalent combination of technical education, certifications and experience
3+ years of helpdesk or technical support experience directly involved in troubleshooting and repair of computer and electronics systems, equipment, hardware, and software
Proven meticulous attention to detail, strong communication skills, good organizational skills and ability to self-direct and prioritize in a dynamic, fast-paced environment
Demonstrated ability to adapt easily and comprehend complex systems
Prior experience working in an educational institution strongly

Desktop Support Technician Resume Examples & Samples

Responsible for providing customer computer support on-site for company employees on intermediately complex issues. Utilizes advanced technical support tools and identifies problems and solutions to end user incidents
Activities require interaction with application software and operating systems to diagnose and resolve unique problems
The position utilizes one-on-one consultancy to end
The employee in this position also assists in the maintenance and testing of network servers and associated equipment
Work is performed with little supervision and requires initiative and judgment
Normal hours will be from 9:00 a.m. to 6:00 p.m., Monday through Friday, with some "on call" rotation
Additional responsibilities will include studio and transmitter site maintenance and repairs
Broadcast Engineering experience a big plus and training will be provided as needed
Must be able to lift and carry 50 pounds
Must have and maintain a valid driver's license that will allow driving company vehicles

Desktop Support Technician Resume Examples & Samples

Thin Client environments
Wireless and Wired infrastructure
Desktop Support
Cabling standards
Mobile Computers(Motorola and Intermec)
CompTIA A+ Certification or comparable is a plus but not required

Desktop Support Technician Resume Examples & Samples

Performs all desktop support services including Button break/fix, EURC requests, asset management, and BAU duties as assigned
Ensuring all support issues are resolved in a timely fashion
Effective Vulcan queue and ticket management
Escalating incidents to regional resources where necessary
Identifying persistent problems, escalates when needed and document solutions
Leading & participating in LOB project rollouts, moves co-ordination, technology upgrades, new installations, building power-down, disaster recovery, service improvement, control and cost initiatives
3-5 years experience in an Desktop IT support role
Internet browsers (IE, Firefox and Safari)
Proven track record in a desktop technical support environment
Strong problem solving ability
PDA implementation and troubleshooting

Desktop Support Technician Resume Examples & Samples

Graduate with atleast 4 years of experience in Core Desktop Technology and emerging technologies in the same domain
Should be a subject matter expert in multiple desktop technologies (Active Directory, Exchange or collaboration tools etc)
Excellent Communication skills -Able to articulate and express clearly
Collaborative working style
Scripting knowledge/experience desireable and an added plus

Desktop Support Technician Resume Examples & Samples

10% provides timely resolution of end user problems
20% provide support for field personnel remote communications and connectivity
10% basic administration of phone systems
25% as necessary, performs other duties as required

Desktop Support Technician Resume Examples & Samples

Will be initial contact for all internal users
Provides support for desktops, servers, network hardware, software and applications
Deploys new hardware and software as required, either through new hire or asset upgrade process
Monitors and manages network anti-virus suite and Windows operating system patching solution
Works with team to design and implement standard desktop and server Operating System images
Works with team to evaluate and recommend new hardware and software as needed
Requires organization and self-motivation to complete tasks with limited management
3+ years of experience in a comparable role is required
Must have prior experience supporting Microsoft Operating Systems and Microsoft Office applications
Experience with network equipment (firewalls/routers/switches) and an understanding of networking fundamentals is preferred
Familiarity with MAC OS X is a plus
Microsoft Operating System, A+, Microsoft Office or other related certifications preferred

Desktop Support Technician Resume Examples & Samples

Provide support in responding to system user requests for assistance
Provide support to install and provide basic support for approved PC software
Perform upgrades to all computer platforms
Maintain logs and inventory of equipment repairs
Assist in administering all computer platforms as directed and assist in resolving any operations problems
Support the agency LAN Administrator with server maintenance and administration, as required
1-2 years hardware/software experience on PC and/or Mac platforms
1-2 years knowledge of network products including, but not limited to, Novell, CISCO, and UNIX
1 year of knowledge of Windows Operating and Macintosh operating systems
1 year of experience in help desk software for incident and service management
1-2 years experience with diagnostic abilities on all platforms
Certifications: Microsoft Certified Desktop Support Technician (MCDST) is desired

Desktop Support Technician Resume Examples & Samples

In person technology support for NY offices
Support all hardware, software, and mobile technology issues. Perform problem determination and resolution as required. 50% mac and 50% PC
Provide project support for all maintenance and deployments to user population
Backup support technician for C-level executives
Demonstrated experience with Windows 7 and MS Office suite of products required (Office 2010)
Demonstrated experience with Mac operating system and Adobe applications
Familiarity with phone/PDA/tablet technologies
Working knowledge of VoIP Telephony
Experience with support of local and networked printers
Knowledge of Exchange 365 a plus
Bachelor’s Degree and/or applicable technical experience desired
Apple certified technician is a plus. Familiarity with Mac OSX is preferred

Desktop Support Technician Resume Examples & Samples

Provide technical support on Desktop facilities
1 Setup and support a variety of computer hardware, software, networks and associated peripherals, including hardware and software installation, maintenance, troubleshooting and upgrade
2 Determine source and nature of computer malfunction using diagnostic and application software. Adjust, repair and resolve hardware and software problems, referring more complex networking problems to network administrators or supervisor
3 Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking; respond to inquiries concerning systems operation and other computer related technologies; respond to priority incidents as needed
4 Answer user's query and service requests in the ticketing system
5 Document and assess problems, resolving them independently or routing them as needed
6 In coordination with network administrators, assist with network software deployment and problem troubleshooting
7 Provide follow up and progress updates to the users
8 Provide introductory training and support on new hardware and software to staffs
9 Utilize a good working knowledge of the operating systems and of on-line applications to provide users with uninterrupted support whenever possible
10 Adhere to schedule for on-site desktop support
11 Occasionally provide work guidance or orientation for non-routine procedures/policies
12 Test and evaluate new client-side hardware/software
13 Participate in establishment of the benchmark manufacturing workstations
14 Recommend and perform upgrades on hardware and software systems to ensure longevity
15 Perform additional functions incidental to computer support activities
16 Keep an eye on new computer technology
17 Assess functional need to determine specifications for purchases
18 Follow standards & procedures defined by the global IT group
19 Assist in IT asset management
Participates in Desktop projects/tasks
1 Assist with senior teammates in completion of projects
2 Completes desktop related projects/tasks as assigned

Desktop Support Technician Resume Examples & Samples

Provide positive and proactive customer service and technical support
Work effectively with team members to support entire IT environment
Full understanding of Windows and Apple desktop environments
Understanding of computer networking and server basics
Troubleshooting and research skills
Above average research and critical thinking skills
Experience with Active Directory, Remote assistant tools, and computer imaging

Desktop Support Technician Resume Examples & Samples

Support: Understand business concerns and needs, and identify unique opportunities and develop independent solutions for client and company needs
Excellent customer service, time management, interpersonal, organizational and communication skills, and also need the ability to work in a fast paced changing environment
Diagnosis: Diagnose Windows, Apple, Android and Telephony hardware and software problems by asking accurate, concise, questions in a professional and timely manner
Troubleshooting: Troubleshoot issues for problem recognition, research, isolation, resolution, and follow up for desktop, mobile (both hardware and software) and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. Repair/Replace hardware as necessary
Call Logging & Assignment: Respond to incoming requests (e.g., e-mails, dashboard alerts, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log, and dispatch or resolve the service requests within established SLA standards. Enter and report technical problems, causes and solutions within the call logging software
Documentation: Create and maintain documentation for all standard Technical Support policies, procedures, and practices
Network Knowledge: Understand and troubleshoot issues for various network technologies including cabling topologies, gateways, bridges, routers, switches and interconnecting LAN/WAN communication protocols
Project Participation: Support all Starz key identified projects including but not limited to rollouts and upgrades. Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks
On Call Duties: All technicians participate in the On-Call rotation. Duties include being available 24x7 to respond to emails and phone calls during on call period
Bachelor’s degree with an emphasis in audio visual, Computer Science, Computer Information Systems, or similar discipline, or equivalent combination of education and experience
Minimum three years technical experience in a desktop support/system administration environment
Hardware and software problem solving, problem solving and use of Windows, Mac and Android operating system and Microsoft Office applications. Understanding of IT networking principles
Demonstrated experience effectively collaborating with other functions (e.g. executives, facilities, public relations, creative services and external partners)

Desktop Support Technician Resume Examples & Samples

Image, configure, deploy, troubleshoot and support Windows workstations
Coordinate with network engineering, business application, Business Vendors, and database administration functions to ensure availability, reliability, and scalability of Windows systems to meet corporate objectives
Level 1 support and utilize technical knowledge of mobile devices including, corporate issued iPhones
Research, recommend and execute modifications to Windows systems hardware and software in order to improve efficiency, reliability, and performance in support procurement and system development efforts
Deploy vendor-supplied patches according to best practices
Maintain all problems logged into the desktop database pertaining to the Systems department
Assure that all problems assigned are closed in a timely manner
Respond to DC Regular or EMERG support respects that are hardware or Windows software related (including off hour rotation schedule)
Interact with all end users (office, distribution center, customer call center) of computer equipment, IT management, Technical Support and Application Development
Provide a communications avenue between IT Management and end users – develop clear understanding of users’ needs or challenges to map them to solutions
Assist with tape back up system (loading, labeling, and monitoring) for the network and the iSeries server
Maintain and track an inventory of supplies, all equipment (both in use and depot) and Microsoft licenses
Perform other projects and duties as needed
Support warehouse wireless devices, scanners and access points

Desktop Support Technician Resume Examples & Samples

Provide quality desktop support service including desk-side break-fix repair, remote support and fulfilling requests for new hardware and software
Perform email account maintenance & minor network administration - active directory etc
Provide hands on support to other engineering teams, in-house and 3rd party systems
Maintain hardware and software inventory records
Be familiar with systems concepts design and standards
Provide technical expertise in terms of software usage, functionality, performance, UX, resilience, reuse, comprehensibility and technological trade-offs
Be a decision maker and be accountable for those decisions
Ability to anticipate potential problems/ risks and proactively determine and implement solutions
Candidates must be able to work in a collaborative team environment
Excellent communication skills are essential
Strong attention to detail with a professional commitment to high quality work
Possess good organizational skills
Ability to work under pressure and meet tight deadlines

Desktop Support Technician Resume Examples & Samples

At least 5 years experience in scripting, packaging, Active Directory with Microsoft Server 2008r2 and 2008, Server 2003 and 2003r2, and Windows 7
At least 5 years experience in User State Migration Tool Microsoft Deployment Toolkit (USMT MDT) 2010 Update1
At least 5 years experience in resolving client hardware, software and printer tickets
At least 5 years experience in direct client interface

Desktop Support Technician Resume Examples & Samples

Supporting Microsoft windows operating systems (Windows 7, Windows 8)
Knowledgeable in Microsoft Office products
Troubleshooting custom applications
Desktop/Laptop deployments using Imaging software
One to two years desktop support experience

Desktop Support Technician Resume Examples & Samples

2-4 yrs. experience providing helpdesk/desktop support
Responsible for providing desktop support for computers and software through phone and direct contact with the clients at all levels
Proven record of excellent customer service
Able to work extended and flexible hours
MAC experience a plus
Candidate must have proven experience with Windows 7/XP, MS Office 2013, MS Outlook 2013, Symantec Ghost, IOS
Installs, repairs and configures PC’s, laptops, peripherals, and other end user equipment including, Blackberries, phones, cell phones, tablets
Troubleshoot and resolve software issues for Windows 8\XP operating systems
Able to identify, research and resolve technical problems for in house and remote locations
Be familiar with the following applications: Adobe design suites (Photoshop, Illustrator, Acrobat), MS Office including Outlook, Lotus Notes, Cisco VPN Client, Cisco AnyConnect, Incident Management software (LANDesk Service Desk experience a plus.)
Ability to log calls, keep track of projects, and keep management up to date with all issues. Enforce company procedures and standards
Organization skills needed for processing new hires, and maintaining paper work for all orders processed through the MIS dept
Some familiarity with iSeries\AS400 basic administration is a plus. (Perform user account and printer out queue maintenance)

Desktop Support Technician Resume Examples & Samples

Ensures the effective utilization of technology, process, and systems to provide the highest quality of service
Providing first line support and responding to requests received via phone, voicemail, e-mail, or in person; daily support of Windows XP/MAC OSX environment
Provide single point-of -service contact for client community with special attention to prompt resolution of problems that can be handled by help desk staff; analyze calls and forward to correct level of support for resolution
Interface with Internal departments and act as liaison during problem resolution
Follow up with clients upon notification of problem resolution to ensure the situation as been resolved to the customers satisfaction
Capable of software repair, upgrading, loading single user operating systems, troubleshooting, maintenance and diagnostics
Providing hardware (desktops/laptops, printers) maintenance and problem resolution
Provide Citrix/Remote Access troubleshooting
Provide Blackberry issue resolution and installation
Assist with New Hire/New Application training as requested
Performs analysis of problems, root-cause, and all processes that effect the customer service organization
Log calls into call tracking system, including all aspects of call and any analysis already completed
Resolve the majority of client problems without escalation to 2nd level support
Two- or four-year college degree in related field (e.g. Information Technology, Information Systems) and/or appropriate industry certifications highly preferred; high school diploma or equivalent required
Minimum of 2 years of successful hands-on Windows / MAC trouble shooting experience - networking, printing, and storage, multi-media peripherals such as video capture, cabling, and switches experience is ideal; entry level with higher education considered
Strong software and hardware diagnostic skills to solve problem
Experience with trouble ticket system; strong documentation skills
Ability to differentiate between hardware, software and server issues
Working knowledge and understanding of Windows XP / MAC OSX operating environment
Working knowledge and understanding of Network protocols
Solid Windows / MAC skills to help production users solve their problems while working under tight deadlines
Demonstrated ability to identify and complete necessary tasks and troubleshoot PC and MAC platforms
Demonstrated ability to document work completed and work in-progress
Understanding of dial in access to mainframe and network environments
Ability to communicate technical information to non-technical clients
Excellent organization and time management skills; excellent oral and written communication skills
Proficient in Office products to include Word, Excel, Outlook, Entourage, etc
Knowledge of Photoshop, Final Cut Studio, Flash, a plus
Ability to establish and work multiple priorities
A proven ability to quickly grasp new concepts or procedures; proven ability to drill into all manner of issues and escalate when necessary
May be required to be on-call and/or work some nights or weekend

Desktop Support Technician Resume Examples & Samples

Troubleshooting, analyzing, and responding to intermediate-to-complex PC/Mac software, hardware and network issues from requests via phone and ticketing system
Supporting Microsoft applications, Active Directory and Administrative/Clerical
Configuring and troubleshooting Android/IOS Devices
Supporting Apple/Mac applications
Providing guidance and support to Hanley Wood staff and junior Desktop Services members
Escalation of new Help Desk issues, especially critical issues, to the Help Desk Manager in a timely fashion
Updating procedural documentation as needed and requested by the Help Desk Manager
Demonstrating an awareness of current procedures, policies, and processes and conveying information to Hanley Wood staff
Assist with LAN/WAN Administration
1 year experience in a IT customer support position
Excellent written, verbal communication skills and problem solving skills
Must have excellent interpersonal skills, and be comfortable dealing with high-level executives as well as other end-users
Candidate must have the ability to work independently and in a team environment
General understanding of TCP/IP and OSI model
Advanced Knowledge of PC, laptop, and printer hardware configuration and deployment
Experience with Apple Remote Desktop is a plus
Remote connectivity experience with VPN
Experience configuring, deploying, and troubleshooting Macintosh desktops and notebooks is a plus
Experience with the creation Windows Images for deployment
Prior experience with Microsoft System Center Service Manager or similar incident management system a plus
A+ and Network+ certifications are a plus
Microsoft certified candidates preferred

Desktop Support Technician Resume Examples & Samples

Strong analytical, organization and presentation skills
Must have adequate skills to perform required job functions with minimal supervision
Knowledge of AD, VMware,Windows and MAC
At least 2 years of Support Tech experience in a busy environment required

Desktop Support Technician Resume Examples & Samples

Provide support to end users on a variety of IT related issues
Respond to telephone calls, email, and requests for technical support
Manage ticket request and follow-up with users
Install and maintain Windows and Mac operating systems (OS)
Troubleshoot PC hardware and software

Desktop Support Technician Resume Examples & Samples

Assist in the maintenance of production desktop images: work with scripts to automate redundant tasks
Perform after hours and weekend support, systems installation and maintenance, as required
Must be available forshifts between 8:00 a.m. – 8:00 p.m. M-F
A Minimum of Four toSix years / IS&T Desktop Support or PC Support experience working in alarge corporate environment
Experience creating,documenting and closing incidents via ticketing system
Working knowledge of Windows 7, Mac OS X, and Virtualized Desktop environments
Strong support in Microsoft Office products (Word, Excel, Power Point, Access, etc)
Undergraduate degree in a computer science related field and/or equivalent work experience required. +

Desktop Support Technician Resume Examples & Samples

Provides phone/ in person support for end users, which includes but is not limited to: ID administration, “how to” questions, initial issue diagnostics, troubleshooting desktop issues (and remotely resolving them) IT request processing
Provides systems support for end users, which includes but is not limited to: client facing support, hardware, software, peripheral and network troubleshooting for all end user systems
Resolve tickets within SLA
Support will be roughly 50% Windows & 50% Mac
Researches and analyzes IT requests from various departments and locations, researches and tests various potential solutions and makes recommendations
Tests and distributes security patches to clients; remediates any threats to the desktop environment (i.e. virus, spyware, malware, etc.)
Must be available between 8:00 am – 6:00 pm M-F
Accountable for all technical decisions made in an effort to bring a solution to a trouble ticket or outage
Helps establish and ensure that others follow the policies and procedures for communication and escalation of incidents and issues
Makes recommendations for solutions of IT requests
Minimum three (3) years IT experience supporting end users systems in a large corporate environment
Strong MAC OSX 10.7, 10.9 Skills
Strong analytical problem solving skills

Desktop Support Technician Resume Examples & Samples

Familiar with the following applications: Adobe Creative Suite, MS Office, including Outlook and Lotus Notes, Cisco VPN Client, Cisco AnyConnect, Incident Management software
Basic knowledge of networking $
MAC experience
LANDesk Service Desk experience

Desktop Support Technician Resume Examples & Samples

Providing shift cover from Monday to Friday 9 am – 6 pm. The nature of the business means there can be times throughout the year when weekend work is required
Apple MAC experience a plus
Blackberry knowledge
Clear and precise request updates and feedback to other team members

Desktop Support Technician Resume Examples & Samples

Desktop application and basic network troubleshooting (Required 2 Years)
Installations / Configuration (Required 2 Years)
End User Support (Required 2 Years)
Printer and Copier support (Required 2 Years)
Phone and Network support (Required 2 Years)
Managing tape back-up and logistics including removing tapes that are full and need to go to storage; as well as pick up and add new tapes (Required 2 Years)
Desktop software updates and licensing: Windows, OS X and iOS. (Required 2 Years)
Maintain desktop hardware inventory, including laptop and iPad check-in/check-out (Highly Desired 2 Years)

Desktop Support Technician Resume Examples & Samples

Work with end users to identify and deliver required PC service levels
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware and networked peripheral devices
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation
Support development and implementation of new computer projects and new hardware installations
Carry out other such duties as may be assigned or requested
Bachelor's degree in the field of computer science and/or 3 to 5 years equivalent work experience required
Certifications in A+ or an MCSE are an asset
Working technical knowledge of current Windows desktop operating systems
Familiarity with Trans4m and BlackHawk is an asset
Aptitude for working with numbers with a high degree of accuracy
Effective trouble shooting for a variety of different situations/issues effectively. Effective interpersonal skills and relationship-building skills
Understanding of the organization’s goals and objectives
Analytical and problem-solving abilities

Desktop Support Technician Resume Examples & Samples

Works on short duration, routine hardware and software issues
Focuses exclusively on day to day operational activities
Supports installs, upgrades and supports infrastructure software and hardware for applications, systems and helpdesk groups
Helps to recommend and schedule repairs
Assists in the development and maintenance of script tools, batch files and testing equipment
Participates in the isolation of system issues
Resolves assigned technical issues encountered in system architecture and infrastructure
Supports planning and implementation of back-ups, disaster recovery, and security actions
Administers service and support
Participates in assessing and implementing new hardware and software

Desktop Support Technician Resume Examples & Samples

Troubleshooting and resolution of desktop hardware and software issues
Follows established support process, escalation processes and incident tracking guidelines
Provide backup to Digital Café technician
Excellent Organizational skills - Able to deal appropriately with many tasks simultaneously
Able to communicate at all levels, both orally and in writing
Experience with Windows 7 and Windows 8, exposure to Windows 10 a plus
Experience with Remedy ticketing system
Experience of using Microsoft Office products, in particular manipulating Excel spreadsheets. Utilizing advanced functions would be desirable

Desktop Support Technician Resume Examples & Samples

Provide technical support for users of desktop hardware and software; users can be in remote locations
Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting
Troubleshoot printers and copier interfaces
Track and resolve incidents and requests in an incident management system
Perform a variety of support activities including inventory and coordination with outside technology vendors
Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops
Strong technical knowledge of Windows XP, Windows 7, Microsoft Office 2007-365 products, Market Data Applications (ex. Bloomberg) and telephony systems
Experience with supporting mobile devices

Desktop Support Technician Resume Examples & Samples

Exceptional, high-quality, professional desktop, laptop and office application support to our clients, including executive-level customers
Excellent knowledge of Windows XP, Windows 7 and Mac OSX and basic understanding of all related technology such as network topologies, server administration, etc. Working knowledge of Windows Server 2003/2008. Working knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc.)
Experience with desktop remote control software (SMS, Casper, Bomgar, VNC, etc.). Understand computer imaging concepts (i.e. Ghost, RIS, PE, and MDT) and have experience creating images with at least one of these disciplines

Desktop Support Technician Resume Examples & Samples

Understanding of Network fundamentals
Experience in providing high-level technical support both operationally and to end users
Experience as a hands-on System Administrator and support of a wide variety of application packages
Solid understanding of Microsoft desktop technologies
Degree-level education
Microsoft Certified Professional
ITIL version 3

Desktop Support Technician Resume Examples & Samples

1+ years IT work experience preferred
1+ years experience with Windows 7
Experience with Apple Mac OSX and/or Windows 10 a plus
Effective communication skills, both written and verbal

Desktop Support Technician Resume Examples & Samples

Assist the IT team with project support, database maintenance, user administration, status reports, and various administrative duties
Provide systems and network administration support to the IT Infrastructure team
Answer help desk phone calls and input incidents into tracking system
Monitor help desk queue and route tickets to appropriate support personnel
Provide Level I support, including password resets and basic troubleshooting
Assist Level II Support team members in coordinating incoming and outgoing employee IT processing tasks
Track IT assets in the help desk system
Perform basic systems documentation for helpdesk
Create user accounts in Active Directory
Some office support duties such as mailroom activities and office supply inventory as required
Proficiency with the Windows operating system and Microsoft Office software (Outlook, Word, Excel, PowerPoint)
Strong customer service skills and an upbeat personality
Ability to live the company values of confidence, enthusiasm, fairness, and integrity
Ability to interact with members of the organization at all levels
High level of organization skills and ability to handle multiple projects simultaneously
Knowledge of PC, laptop, and printer hardware configuration and deployment preferred
Experience with Avaya phone consoles or similar systems preferred
Ability to lift and/or move 35 pounds

Desktop Support Technician Resume Examples & Samples

2-3 years of related IT work experience
Experience with Apple Mac OSX and/or Windows 10 (a plus!)
A positive, customer-focused attitude

Desktop Support Technician Resume Examples & Samples

Provide first and second level of response for all hardware/ software and messaging problems on Macintosh and Windows platforms
Perform configuration for new equipment and launches
Participate in the development and administration of workflow processes
Constant use of trouble ticketing system to open helpdesk tickets, provide metrics, and identify sources and trends of technical problems to prevent future occurrences
Provide follow-up calls and status to ensure satisfactory issue resolution and excellent customer service to users
Assist in the maintenance of system hardware inventory, organizing and distributing reports
Make recommendations to improve product and service support capabilities
Work scheduled on-call shifts

Desktop Support Technician Resume Examples & Samples

Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties including company management and outside business associates
Exercise independent judgment consistent with department guidelines\standards
Organize and prioritize workflow and to meet established timeframes
Occasionally work weekends, after hours, periodic on call rotations, and travel within UK up to 20%

Desktop Support Technician Resume Examples & Samples

Onsite break/fix support in both office and manufacturing environments (PC’s/multifunction printers/conference room equipment)
Ongoing operational responsibilities for defined solutions
Execute defined client computing lifecycle processes
Participate in project teams that improve IT and business operations
Provide user training when necessary
Relationship management and conflict resolution management
Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 8)
Microsoft Software (SharePoint, Lync, Visio)

Desktop Support Technician Resume Examples & Samples

Under minimal supervision provide front line support to end users to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems
Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware
Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters
Interacts daily with supervisor, peer groups and customers in order to manage work flow in timely and professional manner
Responsible for removal and proper disposal of old equipment and data deemed Classified
Operational requirements dictate 24/7 manning; shift work will cover nights and weekends
Responsible for documenting, upgrading and replacing hardware and software systems
Supports and maintains user account information including administration rights, security and system groups
Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing
Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task
Ability to obtain and keep an Active DoD Top Secret / SCI is required in order to be considered for this opportunity
DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ (SY0-301) certification
Passport; position will be required to travel throughout USCENTCOM AOR
Extensive experience with troubleshooting Microsoft OS (Windows 7), Active Directory, Microsoft Office suite
Bachelor’s degree preferred or 3+ years of Help/Service Desk experience (preferably in a DoD environment)
Ability to work in a dynamic environment and non-standard hours when needed; mission focused
Additional training, technical certification and/or experience may be substituted in lieu of a degree
Self- motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules
Extensive networking/client- server applications experience
Thorough knowledge of printers (hardware/software), specifically in an enterprise environment and in applying security measure to standard configurations
Desired certifications: CompTIA A+, Network+, MCP Windows 7, ITILv3
Remedy Help Desk, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking
Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanner and other items
Experience with image/load set deployment in an enterprise environment (Norton Ghostcast, PXE, image cloning)

Desktop Support Technician Resume Examples & Samples

Provides customer computer support on-site for company employees
Candidate should have 3-5 years of experience in an IT or Engineering environment
Degree in Engineering or Information Systems , SBE Certification or equivalent

Desktop Support Technician Resume Examples & Samples

Deep knowledge of Windows desktop operating systems and PC hardware
A+, MCDST or equivalent
Proficient in performing PC break/fix, installations, and upgrades
Working knowledge of computer networking; ability to troubleshoot computers in a networked environment
Extremely customer-oriented with excellent written and communication skills
Ability to build excellent and friendly relationships with all employees
Ability to follow up on assignments from senior members of the team, and complete tasks in a timely manner
Excel at making the workload and request/service process visible, and be accountable for work assignments
Willingness to learn new systems and skills
Related certifications (Microsoft, CompTIA, etc.)
Mac OS
Windows Deployment Services

Desktop Support Technician Resume Examples & Samples

Responsibilities will focus primarily on managing PC Refresh user roster and scheduling through the PC Refresh Project in 2016-2017. (Desktop Refresh)
Advise departmental management on suggested automation of business tasks and use of software for increased productivity
Obtain, review and manage roster of approximately 3000 users
Analyze service level reports and provide weekly summaries to the Service Delivery managers
Provide recommendations on continuous improvement opportunities
Document process and identify areas requiring follow-up
Generate and distribute purchase orders through computerized purchasing system in accordance with established company procedures to fulfill stock and threshold needs
Degree or qualification in an IT related discipline or at least 3 years of providing desktop support in a corporate environment
Technical experience with desktop technology and processes
Microsoft Certification desired or technical school equivalent
Good understanding of managing and monitoring against Service Level Agreements with customers and suppliers
Experience of cross functional working and cultural sensitivity
Ability to multi-task effectively in an interrupt-driven environment
ITIL Foundation certified is a plus

Desktop Support Technician Resume Examples & Samples

1st/2nd level support for help requests from end users via both telephone and e-mail in a courteous manner
Prioritize and schedule Task/Tickets. Escalate Tickets/Issues (when required) to the appropriately experienced technician
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Install/maintain anti-virus software
Test fixes to ensure the issue has been adequately resolved
High school diploma, Bachelor’s Degree or equivalent along with relevant work experience. A+ or Network+ certification desired, but not required
At least two (2) years related professional work experience
Ability to work creatively and efficiently in a fast-paced company environment
Ability to identify and analyze unique situations and develop creative solutions to challenges
Ability to work in team environment to assist in planning, testing, and rolling out new systems
Demonstrates the highest ethical standards and trustworthiness
Logical problem solving skills
Ability to perform daily administration of various equipment and operating systems both locally and remotely
Security minded and complies with security policies and procedures
Ability to adjust in rapidly changing environment

Desktop Support Technician Resume Examples & Samples

Provide IT Service Desk first line support
Troubleshoot problems via phone, determine call routing to second level support
Provide standard call management practices, track resolution, enter data into call handling system
Perform basic PC /printer set-up and troubleshooting
Configure PCs with standard software, provide on-site support
Assist with system upgrades and moves
Assist other IT groups with day to day operational support activities
Configure workstations
Basic hardware/software knowledge, experience with installations and upgrades
Knowledge of MS Office products, NOS, Windows, remote access, dial-up networking
Good phone skills,
Strong customer services skills
B.Sc. or equivalent qualification

Desktop Support Technician Resume Examples & Samples

Providing and managing day-to-day helpdesk requests and issues
Responsible for installation, implementation, and upgrades of internal systems
Responsible for maintaining and updating the inventory of all office computers, hardware, software and supplies
Support IT Management with the maintenance and upgrades of all Sledgehammer Games IT infrastructure
Responsible for software licensing and support
Support IT Management with the design and implementation of IT policies
Responsible for the setup of new users systems, AD accounts, Lync phone, etc
Management of MS Office, Autodesk, Jira, Lync etc…
Manage OS deployments using automated scripts and templates in virtual and bare metal environments, (WDS and IBM BigFix)
Working with IT Team to document Sledgehammer IT services
Support for developer tools – Visual Studio, Autodesk, Perforce etc…
Support on key IT infrastructure projects
Support and management of Sony PlayStation 4 and Microsoft Xbox One development kits
Friendly customer focused personality
Clear and concise verbal and written communication skills
3-5 years' experience in a similar IT Support / Admin role
3-5 years' experience working with Microsoft tools (AD, Office, Lync)
Familiarity with VMware ESX and vCenter
Experience with Jira / Confluence or similar ticketing and wiki services
Understanding of security concepts and best practices
Practical knowledge of networking concepts
3-5 years’ maintaining and upgrading Windows desktops
Willingness to learn new technologies to support company growth

Desktop Support Technician Resume Examples & Samples

Creates and responds to desktop related tickets to determine appropriate corrective actions and/or escalation
Significant direct interaction with customers, requiring strong interpersonal skills with heavy focus on client relations
Installs software and/or hardware peripherals, apply security patches and anti-virus updates
Troubleshoots problems by applying established techniques, procedures and specific standards as determined by the End User Engineering Services team
May serve as the local office primary point of contact for administration and hardware/software support for new and existing file, print, and application servers
Resolves end user’s desktop computer issues, issuing/tracking loaner hardware, printer troubleshooting and configuration
Provides or assists with user administration (adds, changes, deletes, disk space management, backups, and file restores) until some or all of these functions migrate to the helpdesk. Facilitates centralization to helpdesk
Participation in new and existing infrastructure deployments and co-ordination of projects with IPG IT End User Engineering Services, Core Services, and Global Networking teams to provide site designs according to documented standards
Prepares documentation and checklists to ensure a high quality of service thus maximizing efficiency and effectiveness
Required to respond to after-hours/emergency support requests as needed
Associate’s Degree and/or 3 - 5 years equivalent End User computer support work experience required
Advanced knowledge of various MAC and/or PC software and hardware equipment required
Intermediate to solid LAN/WAN knowledge, as well as the ability to analyze and solve semi-routine and more moderately complex computer related problems
Previous experience in troubleshooting, hardware, network and remote access problems is required

Desktop Support Technician Resume Examples & Samples

Provide frontline customer service, either remotely or at the end user's location, using basic troubleshooting and technical skills to resolve routine problems and perform maintenance tasks
Ensure that workstations and peripheral equipment located throughout DST and its subsidiaries are in working order and are properly maintained
Respond to work from a work assignment system and generally perform work under general supervision and operate within well-defined guidelines
At least 1years of providing desktop support in a corporate environment
Thorough understanding of hardware and peripherals with experience supporting the following operating systems in a networked environment; Windows 7/ Windows 10. Any experience with Apple OS a plus

Desktop Support Technician Resume Examples & Samples

Diagnose and resolve computer problems and requests from users in a timely manner
Accurately record such requests into the help system
Install, configure and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
Install, configure and troubleshoot software packages, including operating systems, desktop software and custom applications
Develop procedures, proposals, plans, and guidelines for various areas of operations within the group; initiate their implementation
Record, track and maintain equipment inventory
Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction
Visa sponsorship will not be provided for this position
A bachelor's degree is required
BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent experience preferred
2-3 years experience with Information Technology, including 2 years support experience with networked PC equipment
Working knowledge of desktop Operating Systems and desktop software including Microsoft Office products
Knowledge of networking topology and protocols
UNIX / Linux / Mac Knowledge a plus

Desktop Support Technician Resume Examples & Samples

May receive calls after normal business hours. 24x7 On-call rotation in some locations
Identifies potential issues that could adversely impact end user experience and takes corrective action
Works independently with attention to details, processes and procedures
Skilled specialist who completes tasks in resourceful and effective ways
Determines methods and procedures on new assignments

Desktop Support Technician Resume Examples & Samples

2+ years experience in servicing/deploying computer equipment
Must have proven customer service background to execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide to strive to meet all Client SLAs & Customer Satisfaction Goals in Field Desktop Support and Large business professional environment. Able to deal with high degree of ambiguity working effectively and efficiently under time constraints and high stress/pressure environment. Demonstrates initiative and good judgment in resolving issues affecting customer satisfaction
Knowledgeable of Microsoft applications (specifically in Outlook, Word, Excel, PowerPoint, Visio, and One Note), Windows operating system environment. Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
Excellent communication etiquette skills (Phone, email, in person, video conferencing and any other methods of communications) and verbal and written communication skills with emphasis in process and procedures while still delivering high level of customer service,
Experienced organizational and problem solving skills, research analytical and multitasking skills, with ability to handle several projects simultaneously, either individually or in a team setting as well as strong attention to detail and reporting deadlines and manages time and priorities effectively
Ability to work independently and receive calls during the normal business day and possibly after hours while on-call,reliable transportation required and ability to travel to customer locations during normal business hours and/or while on-call after hours
Physically able to lift and move Enterprise and Client technology hardware in our customer environment

Desktop Support Technician Resume Examples & Samples

Working with the IT team to develop policies and procedures to minimize client downtime and maximize productivity
Manage OS deployments quickly and efficiently using imaging and deployment tools
Responsible for the setup of new users systems, accounts, phones, etc
Support IT Management with the maintenance and upgrades of IT infrastructure
Supporting the implementation of backups, disaster recovery and business continuity planning
Working with IT Team to document IT services
Support on IT infrastructure projects
Supporting other teams on non-IT projects as needed
Writing scripts to automate tasks
5 years’ experience in a similar IT Support / Admin role
5 years’ experience working with Microsoft tools (AD, Office, Lync), and maintaining and upgrading Windows desktops
1-2 years' IT scripting experience
Friendly customer-focused personality
Familiarity with Apple product line (MacOS, iOS)
Familiarity with virtualization and virtualization tools
Experience with one of the following: IBM Endpoint Manager (Bigfix), Kace, SCCM, Altiris, Landesk, ManageEngine, ZenWorks

Desktop Support Technician Resume Examples & Samples

Apply advanced troubleshooting techniques to resolve hardware and software incidents
Function as an internal and external client representative for technology within an assigned location(s)
Conduct installs, moves, adds and changes (IMAC)
Find correlation and problems from incident to resolution, applies emergency fixes to keep end users working while root cause analysis is assessed
Apply advanced troubleshooting techniques to resolve hardware and software incidents onsite and remotely
Build, test and distribute equipment to new and existing employees
Use industry standard and internally developed tools to troubleshoot and provide local and remote support; and
Partner with tier 1 Service Desk for ticket distribution at appropriate levels
Minimum of 3 years’ experience troubleshooting in a windows environment, end user software, hardware and working with advanced problems including but not limited to, desktops, laptops, tablets, VOIP phones, printers, fax machines and smart phones
Experience with ticketing system, Remedy preferred but not required
Ability to use industry standard and internally developed tools to troubleshoot and support employees locally and remotely

Desktop Support Technician Resume Examples & Samples

Provide excellent technical support service to our employees and freelancers
Respond to help desk tickets according to our SLA
Troubleshoot and repair general network connectivity
Support and maintain user account information including rights, security and systems groups in Active Directory
Troubleshoot remote users by phone or remote desktop tools
Manage and support VOIP system
Assist with Audio Visual support
Oversee mobile device management
Tracks problem history, documents processes, problems, and resolutions
1 year minimum of Help Desk experience; 3 years preferred
Ability to deliver quality customer service through both phone and face-to-face interactions
Excellent follow through and communication skills
Solid troubleshooting skills with the ability to quickly identify and resolve issues
Solid knowledge of PC Operating Systems (Both Windows 7/8/10 & Mac OS required)
Previous experience integrating Macs into a Windows server environment
Solid understanding of mobile devices and operating systems (iOS, Android,Windows)
Understanding of LAN design, network protocols, client configuration, IP addressing, and remote connectivity
Ability to manage multiple priorities in a professional, time-intensive manner
Active participant and contribute in team projects and able to work independently or in group

Desktop Support Technician Resume Examples & Samples

Although not all required, our ideal candidate will have hands-on troubleshooting skills with various hardware and software products including (but not limited to): MS Windows, MS Office Suite, Active Directory, wired & wireless equipment for LAN/WAN (such as routers, switches, firewalls, proxy, etc.), VoIP, VPN, Antivirus, mobile iPhone devices and MS SharePoint
Working knowledge of Help Desk / Customer Support center operations
Excellent customer service skills which you will use to establish working relationships and to provide superior support to all levels within the organization
Good communications (spoken and written) skills, including the ability to explain/ present technical information; effectively train/advise users on information technology issues
Approachable and adaptable, this is a start-up where priorities are constantly changing

Desktop Support Technician Resume Examples & Samples

Demonstrative experience and knowledge supporting various operating systems across multiple device platforms including mobile devices
Must possess a strong customer service orientation
Must be adaptive and flexible and have good problem solving skills
Must have knowledge of Microsoft Windows, Apple Operating Systems, iOS and Android OS
Must have functional as well as support capabilities for software, including but not limited to, Microsoft Office, Google Docs and other productivity suites and applications
Must be able to troubleshoot and repair hardware
Ability to manipulate tools and components used to install, repair, or otherwise maintain computers, IP phones, and network/ phone cabling is required
Occasional climbing, crawling, and lifting of equipment up to 50 pounds

Desktop Support Technician Resume Examples & Samples

Setup and support a variety of computer hardware, software, networks and associated peripherals, including hardware and software installation, maintenance, troubleshooting and upgrade
Diagnose and resolve hardware and software problems, referring more complex networking problems to network administrators or IT managers
Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking; respond to inquiries concerning systems operation and other computer related technologies
Maintain hardware and software inventory, assist in IT asset management
Provide level 1 troubleshooting & support network service
Provide introductory training and support on new hardware and software to staffs
Provide hands-on assistance to network administrator located in Shanghai
Test and evaluate new client-side hardware/software configuration
Document, upgrade or replace hardware and software systems
Follow standards & procedures defined by the global IT group
Bachelor’s degree in computer science or a computer-related Diploma; or equivalent experience
2-3 years of desktop supporting experience in a 200+ users environment
Good knowledge and skill in Microsoft OS, applications and network
Knowledge of telecommunications, TCP/IP, Internet/Intranet technologies
Skillful at PC assembly, and identify and repair fault to the board level of a computer
Able to use diagnostic program to efficiently solve technical problems
Ability to keep up with new hardware, software and telecommunication technology
Good documentation and reporting skill in English
Must be a team player and have excellent interpersonal communication skills
Ability to analyze, identify requests quickly and able to communicate with all levels of technology users

Desktop Support Technician Resume Examples & Samples

Assist customers in the setup and configuration of computer hardware and software
Provide remote technical assistance to users through Dameware NT Utilities
Update operating systems with correct drivers, service packs to include Cisco IP phones
Must be physically fit to carry computer equipment to include desktop computers, monitors, printers, scanners and other peripheral equipment between locations
Good working knowledge of mobile computing devices (Blackberry, IPad, PC tablets)

Desktop Support Technician Resume Examples & Samples

Ideal candidate will have 4-5 years of experience
Bachelor's Degree is preferred, but not required
Sec+ and Net+ Certifications also preferred, but not required

Desktop Support Technician Resume Examples & Samples

Working knowledge of Windows desktop operating systems
Basic understanding of PC hardware. Able to perform break/fix, installations, and upgrades
Basic understanding of desktop networking
A+, MCP, or equivalent educational/work experience
Experience troubleshooting computers in a networked environment

Desktop Support Technician Resume Examples & Samples

Use a ticketing system to track and maintain a high level of service and support
Provide first level support for computer and mobile device issues; escalate complex problems to the appropriate groups or staff
Maintain and support our video conferencing and telephony systems
Configure and install IT hardware, including laptops, peripherals, and network equipment
Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications
Maintain accurate inventories of software and hardware assets
2+ years of experience providing desktop support or equivalent third level degree
Solid technical documentation skills
Demonstrated experience troubleshooting Mac OS X
Hands-on experience troubleshooting email issues with a solid understanding of email/calendar clients and Google Apps
Familiarity with a VoIP telephony environment
Familiarity with The Casper Suite and CrashPlan a plus!

Desktop Support Technician Resume Examples & Samples

3 years of Desktop Support experience with exposure to networks and communications systems (Cisco, Sophos and Asterisk)
ExEmail, SMTP and Exchange (Office 365) is preferred
Windows Server and/or Linux experience is desirable
Databases including SQL Server, Postgres and Progress
System monitoring (Nagios)
Backups, Virus protection, Patching (Symantec)
The ability to keep abreast of technology trends and rapidly acquire knowledge

Desktop Support Technician Resume Examples & Samples

2+ years with the following
1) Windows 7 (troubleshoot, support, break/fix)
2) Microsoft Office 2010 (support, troubleshoot)
3) Ticketing system (Connectwise, Remedy, ServiceNow or similar)

Desktop Support Technician Resume Examples & Samples

Troubleshooting Mac and Windows PC's
Hands on experience with both Windows and Mac machines
Customer facing IT experience
Hardware repair and troubleshooting of machines
Longterm opportunity to grow within an incredibly high technology environment

Desktop Support Technician Resume Examples & Samples

1- Desktop Support Experience (imaging, network connectivity, tickets)
2- Ability to connect wireless printers to the network
3- Moves, adds, changes

Desktop Support Technician Resume Examples & Samples

Evaluates documented resolutions and analyzes trends for ways to prevent future problems
Obtains problem details and builds a solid rapport with help desk customers to ensure timely and accurate resolution
Installs anti-virus software
Performs post-resolution follow-ups to help requests
Develops help sheets and "FAQ" lists for end users
Other duties and special projects as assigned

Desktop Support Technician Resume Examples & Samples

Professionally triage support requests
Respond to all end user requests through email, phone call and in person interactions in a timely manner
Elevate requests to proper higher level support when needed

Desktop Support Technician Resume Examples & Samples

Associates degree in Information Technology or equivalent, or 1-3 years working experience working in an IT support role preferred
A+, ITIL and MCP preferred
Citrix, ShoreTel, and Command Alkon system experience preferred

Desktop Support Technician Resume Examples & Samples

Trouble-shooting experience in Windows 7, 8 and 10 OS
Trouble-shooting experience in Linux OS (Redhat preferred)
Printer, PC and Mobile support
Manage PC setup and deployment using standard hardware, images, and software
3-5 years of Desk side support experince
Ability to obtain a DOD clearance

Desktop Support Technician Resume Examples & Samples

Tier I, II and III Desktop & Hardware Support
Mobile Device Support
Tablet Support
Dell Hardware Support

Desktop Support Technician Resume Examples & Samples

Knowledge of Windows 7 or Windows 8 and Proprietary applications and peripherals
Must have strong technical knowledge of Windows OS and all communication and hardware troubleshooting on PCs
BMC Remedy Ticketing
8570 Compliant: Individuals must have a CompTIA Security+ CE prior to interviewing**
*Ability to meet the physical demands of the job, including but not limited to: frequent computer use, standing, bending, crouching, and lifting up to 50 lbs.***

Desktop Support Technician Resume Examples & Samples

Imaging new PC's and deploying out to the end user
Provide remote support to off site end users
Plans and executes major projects (e.g. New program deployment, OS upgrades, refresh and software deployments)
Solely responsible for The management of all site IT assets

Desktop Support Technician Resume Examples & Samples

) Candidate must be organized and very comfortable with taking down and setting up PCs and Related equipment efficiently and correctly
) Candidate must be able to Safely Carry an HP Desktop Laser printer up and down a flight of stairs
) Orientation and training will take place the first 2 weeks
) Actual shift coverage to begin on 8/29
) The position is expected to run from October to January. The client is looking for a strong desktop support specialist for a 4-5 month long engagement. This individual will need to be flexible to work days, nights and weekends in support of operations for the holidays, which is their busiest time of year. This person will operate in a small team environment in their distribution center into ensure all users are taken care of properly. This warehouse ships their product to all stores west of the Mississippi along with all .com sales on their website and their retail stores. Day to day would be deskside support of all their Dell PC's to include break/fix and support, HP printer support, MS Office support to heavily include Word and Outlook. Additionally, this individual will be responsible for light Active Directory admin support for all users to include adding/deleting user accounts and resetting. This person has to come from a customer service background and come from environments that are fast paced and demanding. Given they are in retail and support many users, they will need to be ready to juggle activies around their busiest time of the year.Again, all candidates have to be open to working days, nights and weekend based shifts. This effort is only to impact their busiest time of year for sales, Oct.30th - Jan. 1st

Desktop Support Technician Resume Examples & Samples

Respond to and resolve service desk escalations and service requests within SLA (Service Level Agreement)
Assist internal personnel with Mac (and PC) issues, networks, printers, software, and configuration of phones
Handle both Mac and PC support over full life cycle
Troubleshoot current Mac OS’s, Office, Adobe products (Photoshop and Illustrator)
Troubleshoot Windows 7/10, Microsoft Office, and other PC software
Troubleshoot and configure printers, copiers and scanners
Image and deploy Mac’s (and PC’s) to company and client standards
Perform routine network and PC installation, and troubleshoot, maintain and resolve any related problems
Provide VoIP phone support
Conduct Inventory tracking
Provide A/V setup for meetings; including assisting with life-size video conferencing units
Assist with hardware ordering & vendor relationships
Be the contact for Alarm system and HVAC
Responsible for maintaining server room
Conduct security and compliance checks and mitigate issues
Conduct On-boarding and off-boarding of users
Package, test, deploy, update, and troubleshoot software
Analyze desktop hardware and software processes for efficiency and need
Manage Active Directory and Exchange users and groups
Train users and other personnel on how to best use the different systems and tools
Maintain ticketing system for prioritizing tasks
Maintain phone system users, teams, and call flow logic
Grant/revoke access to various internal and external systems

Desktop Support Technician Resume Examples & Samples

Provide technical support related to Windows-based workstations (desktop/laptop) and peripherals
Respond to user service calls and service request tickets to troubleshoot and resolve reported incidents at the Tier 1 level and escalate as needed
Password resets for windows accounts
Provide user support and troubleshooting for Good Mobile device users
Provide user support and troubleshooting for RSA Key users
Provision and support BitLocker keys
Build and configure workstations, laptops, and other it assets
Install and support hardware components in workstations, laptops, and other it assets
Install and support operating systems and common software in workstations, laptops, and other it assets
Support MS Office suite and desktop applications for end users
Provisioning and support of smart phones (iPhone, Android, Windows)
Suggest and assist management in buying new hardware and software
Prioritize, maintain and resolve service requests
Document, conduct audits and manage software licensing for workstations, laptops and other it assets
Develop and maintain documentation for systems, processes and procedures for IT department
Create knowledgebase articles for common IT solutions for users and IT admin
General systems administration and support as required
Assist with IT Infrastructure projects as needed
Associates or 2 year technical degree and/or equivalent technical certifications required
2+ years of experience in desktop support preferred
Proficiency in MS OS, Office, and other regular software
Basic networking and server skills
Knowledge of MS Windows server OS and Applications

Desktop Support Technician Resume Examples & Samples

Bachelor’s degree in discipline or equivalent experience desired
3 to 5 years professional experience desired
Industry certification(s) desirable

Desktop Support Technician Resume Examples & Samples

Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems
Performs analyzing, diagnosing, installation, and resolution of remote access technologies and associated problems
Performs analyzing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs
Works independently with little to no direct supervision in the implementation of desktop solutions to fulfill business unit requirements
Responsible for the implementation of desktop solutions to fulfill business unit requirements
Responsible for the implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition
Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds and changes within the desktop computing environment
Demonstrates creativity and initiative in problem solving
10% Complex Technical Documentation/Administrative Tasks
Technical documentation of hardware/software additions or changes
Updates of inventory additions and changes to the inventory database
Updates and closures of trouble tickets and service requests
Timely labor hour input for billing and management
5% Training requirements
Keeps up-to-date advanced technical skills and knowledge of vendor offerings
3+ years of progressive experience in the desktop environment
Advanced knowledge and understanding of Windows desktop operating systems
Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks
Intermediate knowledge and understanding of LAN environments
Intermediate knowledge of communication protocols
Intermediate knowledge of PC-to-Mainframe access
Intermediate knowledge of LAN based E-mail systems (e.g., Outlook, MS Exchange)
Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems
A demonstrated ability to encourage and model positive cross-team partnerships
Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems and office automation software, with expert level knowledge in at least one area of specialization
Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software
College degree in Business or Computer Science

Desktop Support Technician Resume Examples & Samples

Secret Clearance and Security +
Experience of five years (flexible with 2 years) providing network systems support similar to functions described under this functional support area, and having knowledge and understanding of applicable technical concepts and practices
Must be familiar with and have a working knowledge of the CNAP organizational hierarchy
Information Assurance Technical (IAT) level l or higher required to perform this function (see section 8.0)
Five years' experience (flexible) and vast working knowledge with use and function of NMCI online tools eMarketplace and HP Service Manager tool
Five years' experience (flexible) and vast working knowledge with use and function of Navy and CPF online tools NMCI Enterprise Tool (NET), Navy Information Dominance Approval System (NAV-IDAS) and Electronic Knowledge Management (eKM) and Secured Enterprise Access Tool (SEAT) for RITA management
Five years' experience (flexible) and vast working knowledge Microsoft Office application and SharePoint

Desktop Support Technician Resume Examples & Samples

Follow MediaMath’s established policies, standards, procedures and guidelines in delivering service to staff
Monitor, respond to and escalate service tickets in a timely manner
Experience with desktop support and working knowledge of server environments with the following systems: Mac OS, Windows XP, Windows 7, and various Windows Server versions (2k3, 2k8)
Understanding of networking technologies and LAN environments
Understanding of network configurations for virtual platforms
Understanding of Network Security
Excellent written and communication skills

Desktop Support Technician Resume Examples & Samples

Maintain compliance with Inovalon’s policies, procedures and mission statement
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
Physical demand and Work Environment Medium – Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently; and/ or up to 10 pounds of force constantly to move objects
Consistent walking, pushing, pulling, lifting, reaching, kneeling, repetitive motions
Worker is subject to both inside and outside environmental conditions; and
Travel for this position will include less than 5% locally usually for training purposes
Associates Degree in Business/IT and/or at least 2 years of equivalent experience with desktop and laptop support technologies including Windows XP and Win 7, Microsoft desktop applications, and SCCM imagining
Bachelor’s degree preferred in IT, Computer Science , related field; or equivalent experience; and
Bachelor’s degree in IT, Technical field or equivalent experience

Desktop Support Technician Resume Examples & Samples

2-5 years' experience in a similar IT Support/Admin role
Must have experience with supporting users on-site and in person
Must have knowledge of PC repair
2-5 years' experience working with Microsoft tools (AD, Office, Lync)

Desktop Support Technician Resume Examples & Samples

Provide resolution to all desktop support requests to internal RealPage users as well as client’s, according to the client’s Service Level Agreement
Consistently meet Service Level Agreements
Responsible for computer hardware builds and maintaining inventory for computers ready to deploy
Provide support of email services for Microsoft BPOS
Establish and maintain a positive professional relationship with users and clients
Participate in testing, documentation and implementation of assigned projects
Responsible for tracking hardware inventory per division policies
Participates in after hours on call rotation
Support tactical and strategic goals of the Desktop Support Team
Provide training and mentoring for desktop support team members, including escalated support requests
Prepare and conduct client training as requested
Minimum of 2 years technical support experience in a corporate support environment
Advanced knowledge of Windows NT/2000/XP/7 required
Advanced knowledge of desktop hardware and common desktop software required
Advanced knowledge of LAN connectivity required
MCP (Microsoft Certified Professional) & A + Certification highly preferred
Excellent communication (written and verbal), troubleshooting and analytical skills required
Demonstrated patience and overall courteous behavior when working with internal and external customers
Demonstrated ability to work independently; must be self-motivated and goal oriented
Requires lifting, bending, stooping and moving various computer equipment up to 50 lbs
Position may require work on hands and knees to deploy computer equipment and make repairs
Availability to work in excess of forty hours per week including nights and weekends when projects demand
Ability to accurately perform basic to intermediate mathematical functions
Ability to thrive in a fast paced, rapid changing environment
Ability to travel occasionally as needed

Desktop Support Technician Resume Examples & Samples

Associate degree in electronics or a computer technology related field, and/or equivalent combination of education and experience
Possess a working knowledge of most commonly used software products (e.g., Microsoft Windows OS, Microsoft Office suite, other office productivity products, etc.) and ability to instruct customers in the basic use of these products
Experience using remote support tools to assist customers with technical problems
Extensive, successful experience interacting with both coworkers and customers, resulting in high quality customer support service; and
Demonstrated hands-on technical experience in installation and repair of hardware and software
Experience installing PC components and a diverse number of software products, including installing boards, cards, hard drives and peripheral components
Demonstrated ability to partition hard drives, load software, load video and printer drivers, and optimize PC configurations
Demonstrated ability to analyze hardware and software problems, and interface with manufacturer’s technical support staff to affect a solution
Working knowledge and understanding of Microsoft Active Directory (AD)
Demonstrated ability working in data wiring closets to provide Ethernet connectivity
Certifications and/or training from applicable hardware and software manufacturers desired; and
A+ certification; if not currently certified, must be willing and able to obtain certification within one year of hiring

Desktop Support Technician Resume Examples & Samples

Act as a technical resource to others to resolve problems, issues, errors or related
Anticipate user needs and proactively identifies solutions
Troubleshoot user issues (in person and remote)
Document common tasks and issues
Work closely with the Systems Administration and Information Security teams to address systems and security issues and discuss improvement opportunities
Provision and deploy workstations and smart phones
Provide an IT orientation to new hires
Manage Active Directory users and groups
Manage Workstations and mobile devices
Purchase hardware/software and manage inventory and assets
2+ years of administration experience with Windows workstations
2+ years of administration experience with OSX workstations
2+ years of administration experience with Active Directory / Group Policy
2+ years of administration experience with Exchange
2+ years of administration experience with PC hardware,
2+ years of experience with MS Office including Outlook in an Exchange environment
Bachelor's Degree or higher
Centralized workstation management tools (e.g. KACE, Tivoli/Bigfix, SCCM, Spiceworks)
General security concepts (certificates, encryption, VPN)
Collaboration and Issue Tracking tools (notably Atlassian Confluence and JIRA)
End user database connectivity configuration (JDBC, ODBC)
Scripting (Powershell, Bash, Perl, Python)
Automated workstation deployment (imaging, scripting new workstation set ups)

Desktop Support Technician Resume Examples & Samples

Provide Tier 2 support for all desktop, laptop, phone and other computing equipment
Follow IT protocol and management processes to maintain desktop systems under the direction of System Administrator staff
Manage service requests via ticket tracking system
Triage and prioritize service requests and escalate appropriately
Develop training materials and procedures, and/or train users in the proper use of hardware and software
Provide feedback on problematic trends and patterns in customer support
Ability to work shift hours required for coverage
Must be able to lift and move equipment (weighing up to 30 pounds)
Excellent customer service and customer awareness
Detail oriented, self-motivated, disciplined, organized, self-sufficient, proactive, and take ownership of work assigned
*they will be working on the SSO project replacing over 6,000 badge detectors.***

Desktop Support Technician Resume Examples & Samples

Ensure that customer requests or incidents are properly documented within the incident management system
Assist in maintaining and improving the desktop engineering environment by providing daily administration functions for client management solutions, group policies, antivirus, patching, disk encryption, and client firewall
Assist with Desktop Engineering related projects and activities
Provide third level desktop support, system and application access, which includes centralized problem and service request resolution for customers; appropriate incident management including documenting journals, calls descriptions and solutions
Represent the interests of the customer internally; providing appropriate escalation to other IT functions, when issues cannot be resolved by the level I and level II support
Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing
ITIL Fundamentals Certification is preferable
Project management experience with a strong focus on delivery
Technical experience and understanding of client management tools, including, but not limited to, security, disk encryption, anti-virus, image and patch management
Good understanding of managing and monitoring Service Level Agreements with customers and suppliers
Excellent customer service, problem-solving and conflict resolution skills
Experience in a healthcare environment preferred
Experience with Microsoft products, including, but not limited to, SCCM, Office, Project, Internet Explorer and Visio

Desktop Support Technician Resume Examples & Samples

Primarily responsible for site support of our company users
Hardware break fix, installs, adds, moves, changes
Computer refresh support including imaging configuring machines as well as data transfer and testing
Responsible for identifying, logging, researching, and resolving incidents
Candidate will possess high level customer service skills and will be highly organized to manage multiple projects at once
Candidate will work with our call tracking system and be responsible for updating call records
Candidate will possess hardware and software troubleshooting skills
One or more years of IT experience
Be able to lift 50 pounds
Flexible working hours

Desktop Support Technician Resume Examples & Samples

3+ Years of Systems experience
Bachelors Degree in Computer Science preferred, but not required
Experience with Windows Administration
Experience with Mobile Devices (smartphones, tablets, etc)
Experience with Windows XP, 7, 8, 8.1, 10 including basic Office applications (Outlook, Word, Excel, etc)
Experience with imaging equipment and deployment
Experience with remote support
Document Enterprise configuration policies, best practices, and physical and logical layout
Perform maintenance tasks to minimize the risk of outage
Knowledge of workgroup and/or enterprise server hardware platforms
Enthusiasm and consistency in performance
Hardware Experience should include DELL, Lenovo, Polycom
Working knowledge of desktop imaging and IP phone setup using I3 preferred
Experience with MAC devices and platforms preferred
Must be willing to collaborate and share ideas with others
Good people skills, capable of working with others’ attitudes and opinions
Patience and ability to listen to the needs of users, evaluate same and act accordingly
Strong capacity assessment, planning and performance tuning experience
Demonstrated grasp of the networking and computer connectivity
Willing to train users in the use of software or operation of the hardware
Strong technical ability as it relates to the maintenance of hardware, software and connectivity
Utilizes company provided training and individual effort to continue growth of industry specific knowledge
This position is eligible for the Employee Referral Bonus Program

Desktop Support Technician Resume Examples & Samples

Image, configure and deploy laptop and desktops across all offices
Assist with move, add and changes of hardware
Contribute to continuously improving the PC deployment process
Coordinate repairs and replacements with various vendors
Troubleshoot and resolve hardware related problems both in person and remotely
Document and follow through on any assigned tasks through the Help Desk ticketing system to ensure timely resolution
Responsible for maintaining accurate asset tracking information

Desktop Support Technician Resume Examples & Samples

Desktop/server/networks support experience within a corporate environment
Familiarity with Remote support/tools e.g. SCCM Remote tools, Remote Assistance/MSTSC
Familiarity with SCCM software packaging and deployment
Excellent communication skills and a customer service focus

Desktop Support Technician Resume Examples & Samples

Remote access support
Troubleshooting hardware/software issues
Break-fix
Hot swaps
Apps support
Network configuration and connectivity
Troubleshooting printers
Replace hard drives and printers
Install CAD software
Image HDDS for desktops, laptops, and tablets

Desktop Support Technician Resume Examples & Samples

3+ years of A+ level desktop support responsibilities. Ability to troubleshoot issues including but not limited to desktop applications, hardware components, network connectivity, smartphone, print devices and proprietary software
Diagnoses, identifies, isolates, and resolves Tier 1-2 issues hardware and software issues utilizing historical database records and technical expertise
Solid working knowledge and in-depth understanding of Microsoft Windows 7, Apple OSX, and Microsoft Office, especially MS Outlook
Training and conference room audio visual support experience
Large deployment and hardware refresh projects
Maintaining department documentation

Desktop Support Technician Resume Examples & Samples

Document policies and procedures for active directory object administration
Troubleshoot, diagnose, and resolve hardware and software issues for end users
Document, track, and monitor problems to ensure timely resolution
Install, configure, maintain, and support PC hardware and software for the company's end user computing environment
Image PC desktops and laptops using an enterprise imaging solution
Maintain desktop client gold image
Maintain inventory database, assign hardware and software assets, and manage warranty and service agreement information
Receive and compile support requests by phone, e-mail, and ticketing systems
Support network and desktop printers, including plotters
Work with vendors to troubleshoot problems with hardware and software
Expand technical knowledge in the desktop computing discipline
Train and mentor junior technicians
Minimum 1-2 years' hands-on desktop support experience in a large Microsoft environment
Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7 or A+ certification a plus
Strong understanding of the Microsoft Windows 7, Microsoft Windows 10, the entire Microsoft Office 2010 suite, and Microsoft Office 2016 suite
Functional knowledge of LAN/WAN and tiered application architecture
Knowledge of Microsoft System Center Configuration Manager (SCCM) or comparable enterprise desktop imaging and software deployment platform
In-depth understanding of Windows-based PC hardware, software, peripherals and Mac OS-based hardware, software and peripherals
Knowledge of desktop virtualization concepts and technologies, especially Citrix
Experience with VOIP desktop client support and administration
Experience working with group policy (GPO) a plus
Communicates clearly and in an understandable manner with a wide range of people such as executives, managers, customers, and vendors
Ability to work independently, organize, and prioritize several projects and tasks at one time
Flexibility to work non-standard work hours, days, and weekends
Must be detail-oriented, security conscious, and proficient in troubleshooting
Ability to work and communicate effectively in a team environment
Comfortable and effective in a fast-pace environment, working across multiple projects simultaneously
Must have the desire to work on new, innovative, cutting-edge technologies
Must enjoy working in a fast paced; high volume and ever changing work environment

Desktop Support Technician Resume Examples & Samples

Help Desk support and technical assistance to end users. Troubleshoot, diagnose and resolve hardware and software issues
Installs, configures and maintains PC operating systems, network operating systems and related software applications
Log and track all users' requests and support interactions
Perform routine preventative maintenance on computer systems
Monitor Data Center environment and provide necessary communications on status
Maintain effective working relationships with hospital employees, patients, vendors, and the general public

Desktop Support Technician Resume Examples & Samples

Performs Helpdesk functions as assigned by the Helpdesk or management
Acts as a backup to the Helpdesk Lead
Receives calls from the general user population, determines and records nature of problem(s), resolves the issue remotely or escalates to the appropriate technician depending on availability and difficulty
Provides remote and on-site support for clients technical needs and issues
Monitors Helpdesk tickets and provides status of tickets as required to the user population
Provide desktop and network support to clients as directed
Performs moves, adds and changes as required
Performs customer hardware and software inventory functions
Must participate in a recurring weekend on-call schedule Experience in configuring, servicing, and modifying MS Windows 7/8/10 Documentation skills with focus on accurate time entry
Keeps up with technical trends and products
Functions as on call technician in accordance to the weekend rotation schedule
Proven track record working on IT Projects
Working knowledge of IT in a business environment
Knowledge and experience with maintaining Windows Domains, GPO's and Active Directory management
Experience helping to identify and resolve trouble spots within networks
Performs break/fix maintenance, whether by swap or repair, on all desktop and network peripheral infrastructure items, ensuring that any maintenance performed does not violate any manufacturer's warranty, if applicable
Must have great troubleshooting skills on workstations and basic network infrastructure and software
Must possess the ability to work independently and with a team of technicians
Must have the ability to provide solutions to problems in a timely manner
Must have at least 2 years of experience working on Microsoft workstation based platforms
Experience in configuring, servicing, and modifying MS Windows 7/8
Documentation skills with focus on accurate time entry
MTA or MCDST Certification preferred

Desktop Support Technician Resume Examples & Samples

1) High Level of Customer Support Services
2) Minimum of 1 years of experience providing IT service in a business environment
3) Hardware, software, deployment and documentation windows 7, SCCM builds
Physically unbox, box, and move IT equipment
Basic understanding of PC hardware, server technology, and client side networking
Basic experience supporting MS Active Directory, MS operating systems, and client software, especially MS Office products
Ability to deliver high quality customer service
Demonstrated drive and initiative to solve problems

Desktop Support Technician Resume Examples & Samples

Diagnose and troubleshoot hardware and software issues in a Macintosh based environment
Provide support for other office equipment, including Windows and Ricoh copiers
Log all support requests in our help desk system, and keep the database up to date
Maintain an accurate inventory of hardware and software
Perform warranty replacements of hardware (IMAC, IPAD, IPHONE) when needed
Package software installs using JAMF composer for large-scale deployments
Leverage Apple Remote Desktop for software deployments and inventory
Be able to lift and carry 50 pounds of weight, for system moves and relocations
Update and maintain software and hardware documentation
MAC OSX Knowledge - experience with MAC OSX providing end user support deskside
Soft skills- positive attitude and strong work ethic. Ability to get things done and provide great customer service to end user. Must have good communication
Break/fix - hardware support, experience imaging machines (currently using SCCM). Must be able to lift heavy boxes

100

Desktop Support Technician Resume Examples & Samples

Responsible for fulfilling onsite and remote desktop software and hardware systems Service Requests
Solid Symantec Antivirus experience
Solid hardware knowledge with Acer and DELL PC’s and peripherals (server experience beneficial)
Demonstrated problem solving and analytical skills in resolving operational, software and hardware problems
ITSM tools experience– Remedy, Service now

101

Desktop Support Technician Resume Examples & Samples

Handle calls and tickets in Remedy Ticketing System to troubleshoot MS Office, Office 365, and network connectivity issues
Will be responsible for troubleshooting hardware, as well as software, issues
This team will become the experts for office 365 so this consultant will have the opportunity to train on the products

102

Desktop Support Technician Resume Examples & Samples

Working with hundreds of WAP (Wireless Access Points) across the plant
Conducting PC Refreshes every month (anywhere from 50-60 machines each month)
Checking production machines daily to make sure they maintain 4 at any point in time
Software installs
Constantly supporting/working with Windows 7

103

Desktop Support Technician Resume Examples & Samples

Researching and repairing issues that can be corrected by following documented procedures
Assuring the highest levels of site availability
Troubleshooting issues in a Microsoft web environment
Notifying appropriate personnel upon issue resolution and escalating issues when necessary
Working with partners to resolve issues

104

Desktop Support Technician Resume Examples & Samples

Provides Tier 2 IT support for end-user computing devices to all employees and contingent workers in multiple offices
Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment
Deploys and troubleshoots end user computing devices including laptops, desktops, printers, and wireless devices that are aligned with business strategies and directions
Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers
Configures and supports remote including VPN client and connectivity
Associates degree in Computer Science, Information Technology, or equivalent work experience and technical qualifications required
Minimum 1 year experience in an information technology technical support position providing computer support and break/fix services
Experience in end-user support within a financial service environment preferred
Experience with Windows OS, MS Office, Active Directory, Group policies, Tivoli, anti-virus software, Windows domain networking, local area networking
Experience with current desktop, laptop, peripheral technologies
Experience with imaging machines
Experience utilizing client remote control solutions

105

Desktop Support Technician Resume Examples & Samples

Support a suite of desktop applications including, but not limited to: Windows and Macintosh Operating Systems; MS Office; Remote Access; Anti-virus, laptop backup and encryption applications
Support computer hardware including: PC's, laptops, Macintosh, printers, scanners, video teleconferencing systems and other devices
Support end user use of client based hardware and software and their interoperability within a networked environment in a business setting
Support and troubleshoot telecommunications systems including routine phone moves, adds, changes, and smart phone technology
Independently analyze user requirements and apply appropriate solutions to meet expected service levels
Perform follow up and escalation of outstanding problems
Use appropriate tools to maintain accurate user call documentation, tracking and resolution information
Interface with employees to ensure maximum productivity and identify areas for additional workstation efficiency
Partner with Human Resources to support employee onboarding and terminations
Interact with external vendors regarding the procurement and repair of hardware and software
Keep current with alternative information systems and technology
Must be organized and have the ability to handle rapidly changing priorities, and exhibit excellent flexibility and follow up skills, appropriately prioritize multiple tasks
Must have strong interpersonal skills, with the ability to work professionally with many levels of management
Ability to troubleshoot and resolve issues remotely
Working knowledge of computer networking, maintenance and support
Communicate and train end users on how to use technology
Sufficiently mobile and flexible to travel up to 4-6 weeks a year to other PSG locations, after hours and weekend work may be required

106

Desktop Support Technician Resume Examples & Samples

Level 1 and 2 on-site and remote End-User Support
PC/Laptop Installs, Moves, Additions, Changes, and Troubleshooting
Handheld Scanner Support
Mobile Phones & Devices, including iPhone
Third Party Application Support
Excellent Knowledge of MS Office Applications
Help Desk Support

107

Desktop Support Technician Resume Examples & Samples

Perform installation and routine maintenance of desktops, laptops, and servers
Assist in periodic, off-hours support, and upgrades
3+ years' experience providing IT Support required
3+ years' experience with Cisco Telephony, Voicemail, IP Phone required
3+ years' experience working with Windows 7, 8.1, 10 required
3+ years' experience supporting MS Office 2013-2016 required
3+ years' experience supporting Windows 7, 8.1 and 10 required
Excellent interpersonal skills, communications and overall dependability
Experience Active Directory, Group Policies
Experience with Lenovo, Dell & HP hardware and diagnostics
Experience with Anti-virus, Anti-spyware, and Anti-spam applications
MCP, MCSA, MCSE preferred
CCNA, CCNP preferred
VCA-DCV, VCA-NV preferredt

108

Desktop Support Technician Resume Examples & Samples

Proven 2nd and 3rd line desktop support experience
Experience in Windows XP to Windows 10, ideally has rollout Windows previously
A good understanding of Network support including wireless technologies
Hardware support for desktops, laptops, tablets, smart phones and printers
Ability to liaise effectively with other support teams and 3rd parties to bring about solutions to problems collaboratively
Ability to produce high quality written documentation
Ability to prioritise tasks
Effective problem resolution skills
Citrix Knowledge/Experience
VIP Experience
Experience of smart phone setup and/or tablets (Apple IOS or similar)

109

Desktop Support Technician Resume Examples & Samples

Receives and processes escalated calls. Continues to escalate calls of a complex nature to designated level of responsibility
Trains and orients employees on the use of personal computer software and hardware, and related desktop peripheral devices
Trouble shoots personal computer software, hardware, and other related desktop peripheral devices
Coordinates with vendors to resolve technical problems with personal computer software and hardware, and related desktop peripheral devices
Works with the appropriate IT resources throughout the Company to recommend, define, and configure the appropriate hardware specifications, operating system settings and software installations for personal computers
Ensures that the necessary software products (i.e.: security and encryption software, desktop automation tools, etc.) are installed on personal computers to meet the requirements for connection to Company network facilities
Coordinates and assists in maintaining an accurate inventory of all personal computer software and hardware
Keeps abreast of changes in programming languages, operating systems, utilities, application software, hardware and computer system technology to ensure optimum results are achieved

110

Desktop Support Technician Resume Examples & Samples

Strong knowledge of TCIP and DHCP
Provide daily status update of server checks
Familiar with wiring/cabling standards Win 7 Support
Voip Support
Cabling
Citrix or VDI

111

Desktop Support Technician Resume Examples & Samples

Provides daily written updates on status of current tickets, open issues and projects
Performs desktop and laptop system deployments including hardware and software configuration primarily on Lenovo/IBM laptops
Works proactively with Human Resources to on-board new employees and order hardware and software for those employees, and assists in the training and orientation of new staff in use of hardware and software
Supports Office 365 suite of applications. Examples: Outlook 2016/Skype for Business/One Drive for Business
Supports mobile devices like iPhones, iPads, Android phones, MiFi units
Assists Facility Services in providing Video/Audio Conference Support for presentations
Performs troubleshooting of supported desktop operating systems and applications
Interacts with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops
Documents system problems and resolution for future reference
Maintains technical documentation related to the configuration of production components (i.e. hardware, operating system, applications, management tools, etc) including installation and troubleshooting instructions for each
Maintains confidentiality of company information
BS Computer Science/Engineering, Information Technology or similar experience
Minimum three years’ hands-on support experience with desktop support technologies including: Windows 7and 10 Professional, Outlook 2010 and higher, iPhone, iPad, Microsoft desktop applications, basic to intermediate-level networking, and problem tracking software
Excellent written and verbal communication skills, professional appearance, punctuality and a sense of urgency
Detail oriented, team player and ability work on multiple projects, prioritize and meet deadlines
Familiar with basics of Apple OSX aupport
A+ certification or must attain certification within a year of hire

112

Desktop Support Technician Resume Examples & Samples

Consistently exhibits behavior and communication skills that demonstrate DaVita Medical Group's commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Uses, protects, and discloses DaVita Medical Group patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Add Specific functions for this role
Minimum: 1-3 years of experience
Preferred: 3 years and above of experience
Knowledge of Windows and MS applications (Word, Excel)
Excellent organizational, interpersonal, and decision-making skills
Ability to work in a relatively unsupervised environment with a high degree of accuracy

113

Desktop Support Technician Resume Examples & Samples

This person must have excellent customer service ability and ability to interface with users
Ability to multi-task as they are both taking escalated tickets and also dealing with software installs
Flexibility, the issues will vary from across the technical enterprise so they need to be able to deal with them

114

Desktop Support Technician Resume Examples & Samples

Rapid response and ownership of issues and requests reported by customers via case management system, telephone or email
Perform general technical support, and troubleshoot desktop systems software and hardware
Investigate system problems and provide solutions using specific product knowledge, system utilities, and operating environment
Perform installs, moves, add, changes and decommission of computer equipment
2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
Moderate experience with tablets and other mobile devices (Apple, Blackberry, Samsung, etc.)
Experience with SCCM, Dameware and Microsoft Mitblocker
Understanding of Preboot eXecution Environment (PXE) to deploy images

115

Desktop Support Technician Resume Examples & Samples

Support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance
Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required
Excellent Interpersonal, written and oral communication skills
Working technical knowledge of current network protocols, operating systems, and standards
Strong Customer service skills
Understanding of the organization's goals and objectives
Self-motivated and directed
Keen attention to detail
Associate's degree plus 1-3 years of experience in desktop support (or equivalent experience)
Some SCCM experience or knowledge
A+ Certification and MAC experience a plus

116

Desktop Support Technician Resume Examples & Samples

Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment
Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order
Monitor and maintain backup systems and files for network servers
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment
Accurately document instances of desktop equipment or component failure, repair, installation, and removal
Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase
Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
Write technical specifications for purchase of PCs, desktop hardware and related products

117

Desktop Support Technician Resume Examples & Samples

Monitor and work help desk tickets and ensure timely resolution
Participate in the support phone queue
Meet and exceed established service levels for the Help Desk
Account management using Active Directory
Email account management
Administration and troubleshooting of company’s proprietary applications
Hands-on desktop support, including installing and upgrading software, installing hardware, configuring systems and applications, and preventative maintenance
Troubleshoot and resolve problems with computer systems, including hardware and software, email, network and peripheral equipment problems
Troubleshoot malware and virus issues
Provide basic user instruction & assistance with the use of desktop applications and systems
Effectively escalate and follow up on support requests
Perform post-resolution follow-ups to computer end-user requests to ensure customer satisfaction
Work with outside vendors as required
Customer service and detailed oriented, excellent phone manners required
Working knowledge of various Internet browsers and web applications
Working knowledge of computer hardware, software, and networking
Experience with Windows XP/7/8/10 and Apple OS X
Ability to take initiative, work independently, and as part of a team
Able to manage workload and prioritize multiple tasks
Helpful attitude and friendly demeanor
Highly dependable
Citrix Receiver experiences a plus
Computer imaging and deploy experience not required but a plus
3 to 5 years of combined experience working in a help desk/technical support position
Work 8am to 5pm shift

118

Desktop Support Technician Resume Examples & Samples

Bachelors and 0 years of experience or 4 years’ of related technical experience
Active DOD TS-SCI Clearance. SCI within the last 5 years
2+ years of desktop experience
Microsoft Server, exchange, Windows
Cisco routers and switches
Cisco VTC & VoIP phones
VMWare
NuTanix
Clear Cube Zero Clients
KG-250 encryptors
KVMs

119

Desktop Support Technician Resume Examples & Samples

1- Imaging machines
2- Ticketing systems
3- Diagnose internet connectivity issues and printing issues
4- Ability to fix blue screen proxy

120

Desktop Support Technician Resume Examples & Samples

Implement, support and maintain hardware and software systems
Ensure adherence to escalation procedures. Respond to escalated, complex and high impact user calls in a timely fashion
Undertake site visits to resolve problems
Contribute to the evaluation of new hardware and software products and services
Assist and advise users in making more effective use of desktop systems, products and services, investigating problems to diagnose underlying causes and helping users to recover or continue operation
Following agreed procedures, maintain and report up to date and accurate inventory information on the Council’s ICT assets
Follows all relevant instructions and procedures relating to safety and security
Contribute to the development of procedures and standards
Keep abreast of new technologies, providing advice and guidance to colleagues and customers
Relevant experience working in an ICT Desktop Support role
Strong working knowledge of PC hardware, software and peripherals
Strong knowledge of Microsoft Operating Systems (Windows 7)
Positive customer service skills and friendly, flexible manner
Ability to advise, guide and communicate technical issues to non-technical staff
Excellent communications and customer service skills Good customer care skills

121

Desktop Support Technician Resume Examples & Samples

Provides prompt, efficient, courteous service to both internal and external end users
Configures, installs and maintains micro computer equipment and related peripherals (printers, monitors, projection systems, etc.) within the Company
Provide smartphone, handheld, and tablet support
Provide end user support for company approved software
Work and document incidents and requests in ITS ticketing system
Participates in technology projects as necessary

122

Desktop Support Technician Resume Examples & Samples

Design, Create, Test, and Maintain internal Windows Client Imaging infrastructure
Apple Device Management / Support – OS X, iOS
Network Printer support including Print Servers / queues
Enterprise level Antivirus administration / Support
Landesk Administration
Building and maintaining Virtual desktops
Creating and utilizing Powershell or VB scripts
Application Packaging and distribution using a tool like SCCM or Landesk
Patching of Windows and MAC OS using a device management tool like Landesk or SCCM
Diagnose, troubleshoot and resolve all software and hardware calls/support tickets that are assigned to the team
Work closely with the IT Help Desk and other IT departments to ensure an efficient and effective support process
Assist in the development, documentation and communication of better practices and procedures and techniques to ensure that the team is providing the best possible service to our customers
Interact professionally with clients exhibiting strong customer service skills
Install and configure new PC hardware and software
Perform computer wired and wireless network troubleshooting
Coordinate warranty service where applicable
Provide on the job training for less experienced technicians
Provide timely project updates and status reports
Maintain a high level of proficiency in using helpdesk systems and tools
Track and maintain IT asset equipment inventories
Tests new hardware and software
Instruct clients in the basic use of approved hardware/software
Minimum Education: High School diploma or GED; Associate or Bachelor degree, a plus
Experience with Landesk, preferred
Experience packaging software applications, required
Windows Scripting knowledge, preferred
Mobile Iron or other MDM knowledge, preferred
Two years’ experience in a desktop service role, required
MCP or equivalent knowledge of the MS Win7 operating systems, required
MCP or equivalent knowledge of the MS Office suite (Outlook, Word, Excel, etc.), required
Working knowledge of Active Directory administration and policy management
Understand computer imaging concepts (i.e. Ghost, RIS, PE) and have 1+ years of experience with at least one of these disciplines
Strong customer service skills and adapt to servicing a varied customer base
Strong drive and work ethic to complete tasks and projects in a timely manner
Ability to understand global concepts or to see the “bigger picture” and recommend solutions accordingly
Working knowledge of DELL hardware systems
Understanding of VPN processes is required
Able to communicate effectively (written and oral) with team members and management
Ability to work with minimum supervision or independently

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Desktop Support Technician Resume Examples & Samples

Technician with 3-5 Years of experience in IT environment
Experience with providing hands on technical support
Computer hardware repair and parts replacement
Experience deploying images to devices
Remote Desktop experience
A huge plus would be experience building Images from scratch
Experience providing IT support in a manufacturing or health care setting

124

Desktop Support Technician Resume Examples & Samples

H. S. diploma or GED at minimum. A+ certification and IT related education preferred
2-4 years of Desktop support experience in a Windows 7 environment
Proficiency with Windows, MS Office, hardware, networking, printers, wireless and VOIP

125

Desktop Support Technician Resume Examples & Samples

Perform break-fix end-user desktop support to users in multiple locations and provide telephone and desktop support to the divisional community for software, hardware, and various infrastructure related issues
Participate in rollouts of new software/hardware to ensure consistency in technical standards
This is a part-time role, up to 30 hours per week. Must be available for shifts between 8:00 a.m. - 8:00 p.m. M-F
A Minimum of one year / Desktop Support or PC Support experience working in a large corporate environment
Experience creating, documenting and closing incidents via ticketing system
Working knowledge of Windows 7 and 10, Mac OS X, and Virtualized Desktop environments
Knowledge and familiarity with MS Active Directory environment including ability to manage AD objects (User and Workstation) - ie. reset user passwords, add/remove workstation, modify AD description)
Strong support and understanding of Outlook/Exchange mail client and Office 365

126

Desktop Support Technician Resume Examples & Samples

Serve as the IT department's central point of contact for all employee and vendor hardware or software issues, questions and IT service requests, providing outstanding customer service
Maintain a broad understanding of the IT organization
Provide tier 1 and some tier 2 technical assistance and support for incoming queries and issues related to IT systems, following documented troubleshooting procedures
Administer approved access for user accounts and apply security policies for employees and vendors in Active Directory and other systems
Install computer software on production desktop devices
Develop technical knowledge base articles and keep the knowledge base current
Collaborate with other teams on projects or special assignments as assigned
Two years of enterprise level experience required
Two plus year of IT Service Center or equivalent experience required
Must possess exceptional verbal and written customer service skills
Two years certified or accredited technical training preferred

127

Desktop Support Technician Resume Examples & Samples

Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills
Consistently document and troubleshoot any reported issue
Develop and maintain strong relationships within the IT department
Develop and maintain understanding of Corporate and IT policies and procedures
Demonstrate solid verbal and written communication skills
Continued development of “creative thinking” in troubleshooting techniques
Demonstrate solid customer service and follow-up skills
Demonstrate the ability to multi-task
Comply with defined ITIL processes
Help facilitate the Incident Management process, to include internal and external communication and liaise with 3rd tier resources for determining root cause
In addition to the essential job functions described, all associates will perform duties as requested by management

128

Desktop Support Technician Resume Examples & Samples

Dell hardware support
Ticketing system experience
Citrix Experience

129

Desktop Support Technician Resume Examples & Samples

Work trouble tickets and work orders as assigned and resolve/complete within SLAs
Provide on-going education and training to non-technical end-users
Propose changes or solutions to products and services for optimal business results
Network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS)
PC imaging via SCCM
Unload pallets of equipment and move to another location for cleanup and configuration
Ability to adapt to a highly diverse work environment
2 to 3 years of experience handling desktop or helpdesk support
An independent, reliable and client oriented working style with the ability to explain technical concepts in layman's terms
Able to find a creative/out of the box solution in addition to being able to follow instructions is key
Detail oriented – gets it right the first time
Other: Able to lift and move 25 pounds repeatedly

130

Desktop Support Technician Resume Examples & Samples

Maintain ticket queues and properly work and document tickets completed
Meet or exceed ticket SLA’s
Repair and maintain desktops, laptops and other hardware in the environment
Deploy client software to collections using SCCM while following licensing guidelines
Install, configure, and maintain technical systems to support business processing requirements
Assist with projects related to change controls that need hands on or onsite support
Ensure compliance with established standards, policies, and configuration guidelines
Helps team to audit hardware and software to ensure compliance with established standards, policies, procedures, and configuration guidelines
Mac set up and support experience
A+ certification or equivalent work experience in desktop support (Experience: 1-3 years
SCCM OSD, Imaging or similar desktop imaging technology
Windows XP, 7,8,1,10 installation and deployment
Problem solving and troubleshooting
Excellent documentation and written skills

131

Desktop Support Technician Resume Examples & Samples

Consistently exhibits behavior and communication skills that demonstrate Davita Medical Group (DMG) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Provides laptop and desktop support for Windows 7 and later platforms
Works with end-users to improve their ability to utilize system capabilities, determine problems and develop appropriate solutions
Works with appropriate I.S. staff to implement solutions which will meet or exceed customer expectations
Coordinates with both internal I.S. resources and external vendors as needed on small-scale application and hardware upgrades or installations including Smart phones
Responds accordingly to reports of trouble (includes all voice, data, desktop, smart phones and network issues) as presented by the Customer Support Desk (CSD)
Computer and Smart phone literate
Ability to work from job order tickets with little supervision
Ability to think logically and use problem-solving skills
Ability to work with very detailed information
Ability to work with other employees in determining the nature of equipment problem

132

Desktop Support Technician Resume Examples & Samples

Providing shift cover from Monday to Friday 9am – 6pm. The nature of the business means there can be times throughout the year when weekend and night work is required
Maintain end users’ desktop experience
Partner with team in maintenance of SCCM 2012 infrastructure
Work in a fast-paced high demanding environment
Provide an exceptionally high level of customer service
Learn new technologies quickly through self-study
Take ownership and responsibility of all onsite technology

133

Desktop Support Technician Resume Examples & Samples

Act as primary contact and provide support to up to 100 on-site and remote staff
Maintain hardware lifecycle and recommend future hardware and software additions or enhancements
Monitor IT support ticket system to ensure proper ticket handling, adherence to SLAs and customer satisfaction
Implement standard operating procedures following IT policies and procedures
Maintain proper documentation to ensure regulatory compliance
Identify employee training needs and facilitate by either providing in-house training or outsourcing as appropriate
Be available for “On Call” duty on a rotating schedule
Familiarity with imaging software,
Experience with Microsoft Windows & iOS based networks, including Windows Active Directory, Exchange 2007 and Outlook Web access
Knowledge of current technological developments and trends in the area of expertise
Demonstrated ability to handle multiple projects and assignments with attention to detail
Ability to maintain and secure sensitive/confidential information
Experience in with working on / using current game consoles a plus
Eager to learn new technology and make workflow recommendations and improve processes

134

Desktop Support Technician Resume Examples & Samples

Provide quality IT support for employees with high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue within the IT Support Team or by delegating and coordinating efforts of other Information Technology staff
Serve as point of contact for technical support calls received by phone, e-mail or other methods
Perform a variety of network problem analysis and monitoring tasks for the Support Team of the Information Technology department when appropriate
Act as liaison between users and technical staff to communicate the status of problem resolution to network users; log and track requests for assistance related to IT supported systems
Assist with on-site installation and maintenance of systems for users. Extract and import data according to predetermined specifications
All other tasks as assigned
Bachelor's degree in Computer Science, Information Systems or related field and/or 3 or more years relevant experience in Information Systems and/or technical support
Intermediate proficiency with computer hardware, operating systems and software, including Windows (7, 8 & 10), Apple OSX, Office 2010-2016, Active Directory, Exchange, Citrix, VMware, Remote connectivity, RDP, Terminal Services, VPN, and or Blackberry Enterprise Server. Working knowledge of Windows Server Operating systems a plus. Knowledge of McAfee Anti-Virus and McAfee EndPoint Encryption
Experience with Service-Now a big plus
Understanding of ITIL processes preferred & v3 certifications a major plus
Ability to manage multiple priorities and demands on a daily basis
Must be able to work with users at all levels of skills and abilities
Excellent communication (both written and verbal), interpersonal and analytical skills required
Dell and Microsoft Certifications a plus

135

Desktop Support Technician Resume Examples & Samples

Daily duties include responding to Voice Mail, E-mail, Phone calls, walk-up and remote support
Provide information technology customer support for local and remote users
Strong emphasis on Customer Service
Taking ownership of issues through to resolution on all appropriate requests
Categorize and prioritize end user support requests and service requests by utilizing the ticketing system to track tickets and provide up-to-date status and information
Instruct users on the use of personal computers and networks
Maintain and update standardized Apple Mac images (including configuration profiles)
Performing asset inventory activities as needed
This position requires the ability to work in a project-based environment requiring flexibility and teamwork
Participate in Desktop Support (EndPoint) / After Hours On-Call support rotation
Minimum 5 years experience providing first level support required
Minimum 2 years of Apple (Mac) Support experience required
Advanced Internet Explorer, Windows 7, 8.1, and 10 knowledge
Experience with Dell Optiplex, Precision and Latitude hardware
Experience in troubleshooting Microsoft Office (Outlook, Word, and Excel) and other basic COTS (Commercial Off-the-shelf) applications
Experience working with creative professionals in a technical or support role
Strong troubleshooting skills and creative problem solving abilities
Demonstrated ability to diagnose and solve software problems
Mac OS and Application Troubleshooting and Support skills
A+ and MCITP Certifications Preferred
Ability to maintain a professional telephone presence
Ability to clearly and effectively communicate with customers
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Must be detail oriented and self-motivating
Previous experience working in a DoD environment is preferred

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Desktop Support Technician Resume Examples & Samples

Local travel between supported sites within market, and up 10% out of market travel may be required
Support multiple Physician Practice locations in a given geographical area
Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems,

137

Desktop Support Technician Resume Examples & Samples

Provide technical support of desktop and peripheral hardware that include troubleshooting, repair, replacement, and upgrade of hardware components
Provide maintenance services for non-warranty desktop and peripheral hardware excluding the cost of parts
Provide technical support of desktop software that includes troubleshooting, installation, and configuration of operating systems, individual applications, and supporting software
Provide daily operational support of the desktop, including but not limited to
Associate or Technical School degree preferred or equivalent combination of education and professional work experience
Proficient use of Microsoft applications, most shrink wrapped software, wireless connectivity, proprietary applications

138

Desktop Support Technician Resume Examples & Samples

Provides desktop support
Work with end-users to improve their ability to utilize system capabilities, determine problems and develop appropriate solutions
Work with and coordinate appropriate I.S. staff to implement solutipons which will meet or exceed customer expectations
Coordinates users, internal I.S. resources and external vendors on small-scale application and hardware upgrades or installations
Develops test plans and assists with application and hardware testingas needed
Travel will be required from the San Gabriel Valley to the Los Angeles region supporting DMG clinics and administrative offices
Responds accordingly to reports of trouble (includes all voice, data, desktop and network issues) as presented by the Customer Support Desk (CSD)
Contacts users about the problem and schedules problem solution
Resolves problem or verifies resolution status with outside or contract vendor
Updates CSD system with problem resolution and follow up with user
Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
Installs cabling and/or assists in cable installations by outside contractors. Establishes all points of connectivity for all devices and networks
Performs adds, moves and changes (maintenance support) on telephone systems, IDX devices and PC equipment
Programs terminal services and routers
Assists the Network Department in maintaining LAN and WAN
Assists in installations and moves of departments and facilities
Provides maintenance on voicemail systems as required
Cleans up existing communications closet
Uses, protects, and discloses HCP patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

139

Desktop Support Technician Resume Examples & Samples

Understand objectives, timeframes, and requirements associated with each goal and task.Have working knowledge of systems and processes used at the site. Become an information technology professional. This includes high level of knowledge of information technology department’s practices and policies and having a thorough understanding of systems that support those functions. Adapt quickly to any changes in the process. Be able to troubleshoot issues, analyze data to uncover and report issues that will impact site systems. Understand the requirements for each task while strictly adhering to TeleTech’s policies and client’s requirements. (Attention to detail and process, follow-through, technical knowledge, ability to learn, analysis)
Understand and improve the key success metrics associated with desktop support goals.These include
Internal NPS Scoring
Escalate department issues as appropriate.Clearly identify technical issues including the scope of the problem and relative urgency. Provide clear explanation and documentation of the issue to the appropriate level if needed. Answer technical questions and in isolate the root cause of system/process problems. Participate in testing solutions to ensure technical issues have been resolved. (Analysis, problem solving, judgment, communication, system troubleshooting)
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Working knowledge of database applications
Troubleshooting
Microsoft Certification

140

Desktop Support Technician Resume Examples & Samples

Service desk ticket creation, problem resolution, escalation, follow-up, documentation, and closure
Monitor, document, and repair IT devices, applications, and services
Apply device security patches and remediation
IT asset inventory control
Support entire hardware and software lifecycle
Apply deployment standards and ensure compliance
CompTia A+, Network+, Associates Degree in Computer Science or other technical disciplines and/or equivalent experience
Proficient with various computers, mobile devices, telecom, printers, infrastructure devices, desktop application setup and support
Familiar with IP Network basics and terminology; LAN/WAN IP network infrastructure, sub-netting/segmenting
Experience with device imaging & policy software
Advance MS Office skills with focus on Outlook, Word, and Excel
Bilingual (English/Spanish) is a plus
Ability to prioritize tasks and multitask
Highly organized, punctual and responsible
Active problem-solver and results-oriented
Ability to work well in a team setting
Ability to demonstrate superior customer service and phone etiquette

141

Desktop Support Technician Resume Examples & Samples

Installing, configuring and maintaining desktop and laptop PCs and peripherals such as printers
Installing and configuring application and operating system software and upgrades
Troubleshooting and repairing hardware and network connectivity issues
Assist in the configuring of station equipment
Resolving more complex issues requiring detailed systems and applications knowledge which have been escalated from Tier 1Support
Work issues that require a site visit or remoting into the user's workstation or the remote site equipment
Researching, resolving, and documenting difficult and complex problems and their solutions
2 year's working experience in the information technology field
Industry recognized certifications such as CompTIA, Microsoft, or Apple preferred
Must pass a background check and pre-employment drug screen
2 years experience as a support technician

142

Desktop Support Technician Resume Examples & Samples

Troubleshooting Macintosh hardware (PPC & Intel)
Troubleshooting Windows hardware
Knowledge of Mac OS 10.x in a workgroup environment
Application Support including: MS Office 2004/2008
Experience with asset management a plus
Experience with ARD (Apple Remote Desktop) and GSX (Global Service Exchange) a plus
Remote user support experience a plus
Client is focused specifically on the challenges and opportunity of effectively managing massive amounts of machine data, and providing a next-generation platform for powerful new applications. Since shipping its software in 2006, client now has 5,600 customers in over 90 countries around the world. These organizations are using client to harness the power of their machine data for application management, IT operations and infrastructure management, cybersecurity, compliance, web intelligence, business analytics and more. Innovation is in our DNA â€" from technology to the way we do business
Client now has over 800 employees worldwide, with headquarters in San Francisco with offices around the world

143

Desktop Support Technician Resume Examples & Samples

Windows and MAC Desktop and Laptops
Create Active Directory profiles for new hires and modify existing profiles as required
Perform equipment moves, application software installation, and data migration services
Experienced with DNS & DCHCP
Connect new workstations to network and host system
Assist with helpdesk coverage as required
Mobile technology experience

144

Desktop Support Technician Resume Examples & Samples

Exchange email
Use AutoCad- a software used for computer animated design
80% desktop support / 20% helpdesk support
A+ cert(Preferred

145

Desktop Support Technician Resume Examples & Samples

Laptop/desktop deployments and repairs
Printer Configuration/Drivers
IT Equipment and Supplies Procurement
Hardware/Software installs and upgrades
Security Patch Management
End User Support and Training as needed
Manage IT Department documentation
Perform Preventive Maintenance
Ensure backups are maintained of critical systems
LAN Support
Wireless devices deployment and support
Windows 7/8/10 Installs and Upgrades
AntiVirus Management and Support
LAN experience required
Desktop and Laptop repair experience
Network Skills

146

Desktop Support Technician Resume Examples & Samples

Several years of hands on experience with software Break/Fix, remote desktop
Experience with Information Security
Software/Hardware troubleshooting
Experience with Windows 7 and Microsoft Office products

147

Desktop Support Technician Resume Examples & Samples

Trouble-shooting experience in Windows OS 7, 8 and 10
Trouble-shooting experience in Linux OS/ UNIX basic command lines
Trouble-shooting experience Microsoft Office 2010-2016
Printer, PC and Mobile support experience
Experience with imaging and deploying machines into the field
3-5 years of Desk side support experience

148

Desktop Support Technician Resume Examples & Samples

Oversee image management for employee device set ups, user accounts, and access to resources
Control hardware and software assets as they relate to the end user
Respond to complex requests for assistance in person, via phone, and electronically
Troubleshoot and resolve complex problems for all networked devices (desktops, laptops, tablets, cell phones)
Configuration, deployment, and troubleshooting of workstations
Manage frequent requests by contributing to an online knowledge base and procedures documentation
Evaluate and contribute innovative technology solutions, and IT project-assigned tasks
Maintain software and hardware inventory
Available for remote after-hour on-call support from assigned shift coverages, as needed
At least five years of technical support experience
Advanced A+ related skills including ability to build, setup, maintain PC’s
Advanced skills in troubleshooting, configuring, and maintaining Windows 7, 8 and 10 in a Windows Server 2012, OS X, iOS, Android, in networked environments
Ability to setup and troubleshoot wireless networks
Experience with SCCM, Active Directory, and Microsoft Office applications, especially Outlook, Word, and Excel
Networking knowledge & support including, wiring, TCPIP, DHCP & DNS knowledge
Excellent interpersonal skills, strong written and oral communications skills, ability to handle multiple tasks required
Experienced in Apple Device solutions – (Apple iPads, Macbook Pro, iMac)
Excellent Desktop software knowledge - Modern browsers, hardware, software, and networking concepts
General knowledge of virtualization and cloud-based concepts
Analytical problem solving abilities

149

Desktop Support Technician Resume Examples & Samples

1) 2+ years of experience troubleshooting common desktop support issues, including but not limited to Computer applications software, such as Microsoft Office Professional and Microsoft Windows
2) 2+ years of experience with communicating among multiple groups in an organization
3) 2+ years of experience utilizing a ticketing system
Maintains and troubleshoots various computers, telephones, printers and other equipment
Assists with computer backups and file restoration processes
Acts as a primary contact and provides training and technical assistance to network users
Monitors the efficiency of computer systems and detects, documents and corrects errors or equipment failures
Consults, with appropriate City staff on effective use of computer resources; provides technical assistance and advises City staff on solutions to operational problems with computer equipment and software
Assists in preparing and evaluating bids, costing, ordering, receiving and installing new computer hardware and software
Prepares computer-generated reports as required
Monitors system activity using network management software and reports abnormal activity to supervisor and systems programming staff
Performs data entry and systems backup
Assists the Finance Division with various administrative functions such as printing accounts payable and payroll checks or running utility billing processes
Operates, monitors, and controls electronic computer and peripheral equipment for a variety of tasks including utility billing, solid waste special haul billing, general accounts receivable billing, payroll, accounts payable, general accounting, inventory tracking, equipment maintenance, and annual budget input and printouts
Assists in providing support for specialized systems, including but not limited to: Supervisory control and data acquisition systems (SCADA), Computerized Maintenance Management systems (CMMS), Geographic Information Systems (GIS), Computer Aided Dispatch (CAD) and Enterprise Resource Planning systems (ERP)
Monitors environmental components (air-conditioning, humidity and temperature) of equipment
Converts application software to newer platforms or more efficient, user-friendly software
Responds to emergency calls
Computer applications software, such as Microsoft Office Professional, Internet Explorer, Microsoft Windows
Principles and practices of computer and telephone support services, computer hardware and software applications
Current training methods in the, information processing field including computer-aided training tools
Applications and functions of computer hardware, software, peripheral devices, and communication devices
Computer diagnostic utilities and testing equipment
Computer and peripheral equipment maintenance methods and procedures
Modern office practices, methods, and computer equipment
Principles and procedures of record keeping
Techniques for dealing effectively with the public, vendors, contractors and City staff, in person and over the telephone
Techniques for providing a high level of customer service to public and City staff, in person and over the telephone
Occupational hazards and standard safety practices necessary in the area of computer operations
Operate, install, maintain, configure, and troubleshoot a variety of technical computer equipment and peripherals
Trouble-shoot network, server, workstation hardware and software, use logic to solve the problem
Train employees in the application and use of computer hardware and software
Write system procedures
Diagnose system software problems
Learn to use new and existing software and hardware
Understand and carry out oral and written instructions
Use word processing, spreadsheet, and graphics programs
Operate modern office equipment including computer equipment and software programs
Establish and maintain a computer maintenance schedule
Obtain and maintain security clearance sufficient to access all necessary computer systems

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Desktop Support Technician Resume Examples & Samples

Security+ CE Certification required; DoD compliance 8570.01M applies
Requires a strong working knowledge of information systems and application fundamentals
Excellent troubleshooting and problem solving skills
Good communication skills; shows tact; effective listening skills and follow through
Pursues ongoing education in technical topics
MS Server 2008 R2/2012R2 Operating Systems
MS Windows 7 SP1; Windows 10 Operating System
Microsoft Active Directory / Exchange
Microsoft Office / Outlook

151

Desktop Support Technician Resume Examples & Samples

Assists the Texas Capital Bank user community with the installation, configuration, and ongoing usability of desktop and laptop computers, peripheral equipment and software within established standards and guidelines
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software including shipping and coordination with vendors for offsite support
Works with Service Desk, Application Support and Network Operations staff as appropriate to determine and resolve problems received from the Texas Capital Bank user community
Ensure desktop and laptop computers interconnect seamlessly with diverse systems including associated validation systems (vendor supported applications), file servers, email servers, application servers, and administrative systems
Recommends and / or performs upgrades on systems to ensure longevity which include hardware and software
Works with Department manager, and the Procurement Manager to purchase hardware and software
Support of the System Center Configuration Manager (SCCM) solution regarding the bank’s desktop environment
Support of the bank’s whole disk encryption solution
Support of DOS, LAN/WAN connectivity, VPN Technology, Microsoft Office Products, Windows Operating Systems
Document troubleshooting procedures and new processes
McAfee remediation troubleshooting including testing hardware model
Working with vendors on shipping and coordination of equipment for offsite events/meetings
2 - 5 years previous desktop support experience
Demonstrated experience in applying knowledge/skills in a customer support environment
Ability to understand and clearly communicate technical information to non-IT personnel
Maintain a high level of knowledge regarding the clients computing environment
Must demonstrate strong sense of urgency regarding solving end-user issues
High school diploma or equivalent required
Some travel may be required to various locations both in and out of state

152

Desktop Support Technician Resume Examples & Samples

Experience troubleshooting PC Hardware: The ideal candidate must have previous experience troubleshooting and supporting desktop applications, software and hardware
Experience with Windows OS & Office Products
Strong Work Ethic.This person will be interacting face to face with end users so excellent customer service sills is a must
Troubleshoot, install and maintain computer applications, hardware, and software
Provide end user support by identifying technical problems, escalation and solution tracking
Document the desktop application performance
Verify that applications are running properly

153

Desktop Support Technician Resume Examples & Samples

Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates
Interacts with customer responding to technical questions or requests for information
Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction
Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support
Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment

154

Desktop Support Technician Resume Examples & Samples

Configure, maintain and provide Desktop support to all users to ensure they have the ability to work at all times
Provide support for all applications running on servers and desktops and all hardware associated with the applications
Actively participate in team discussions
Help develop IT solutions to meet the business objectives
Create and maintain documentation on the all MIS systems
Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
Desktop support experience in multi-user environment
Competent knowledge of Microsoft Outlook
Competent knowledge of Microsoft Windows 2000/XP
Competent knowledge of Microsoft Office 2000/XP/2003
Experience in writing work instructions
Previous experience in a customer support role
Capable of working with minimum supervision
Possess a positive attitude
Ability to be a self-starter and finisher
Knowledge of Backup Exec and/or Comm Vault back-up software
MCP, MCSA or MCSE qualified

155

Desktop Support Technician Resume Examples & Samples

Maintains desktop software and hardware and also supports mobile workforce
Provides support to users for basic software and hardware of end-user computing and desktop-based LAN systems
Involved in the installation and rollout of new software packages, upgrades and new desktop hardware
Troubleshoots problems using scripts and checklists as guides
Documents problems and resolutions
Participates in the testing and evaluation of new desktop packages and implements prototypes
Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes
Consults with and makes recommendations to users on selection of hardware and software products to address business requirements
May perform end-user training
Experience with troubleshooting and using diagnostic tools to evaluate and determine next steps to correct issues
Ability to develop partnership-oriented relationships with business executives and functional leaders
Ability to determine escalation practices
Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike
Ability to listen and communicate with clients to effectively solve issues and provide excellent customer support

156

Desktop Support Technician Resume Examples & Samples

ITIL based service management tool
User Workstation Technologies (Desktop, Laptop, WYSE Terminals)
Printer support (Ricoh)
Windows 7, 10
Cisco Call Manager
Associate degree in IT or Network related field of study with four plus years of experience in a desktop support or network administration role is required
Previous experience working in a manufacturing environment is required

157

Desktop Support Technician Resume Examples & Samples

Desktop Support Duties - imaging, deployments, roll outs, printer/network connectivity, level I troubleshooting
Help desk Support Duties - phone support, active directory, Microsoft office suite, office 365, level I troubleshooting
Need a car, reliable means of transportation

158

Desktop Support Technician Resume Examples & Samples

Hardware diagnostic/repair and re/installation
Delivery of maintenance services to agreed service levels
Ensuring quality of delivery by meeting and exceeding customer expectations
Answering emergency calls for assistance and rectifying system malfunctions
Incident and Problem management
Potential after hours support
Flexibility to travel between client’s sites and a driver’s license will be required in this role
Desktop/ Server/ Network support experience within a corporate environment
Exchange/Active Directory/File Share management
Experience with VMWare Mirage is highly regarded

159

Desktop Support Technician Resume Examples & Samples

Pursuing minimum of a 2 year associate or technical degree in CIS or an equivalent combination of education required
Experience installing, configuring and troubleshooting Windows operating systems
Experience navigating and troubleshooting software on Windows Vista, Windows 8.1 and Windows 10 Operating Systems
PC hardware and Microsoft software applications knowledge required
High attention to detail in planning, reporting and execution of assigned work

160

Desktop Support Technician Resume Examples & Samples

Review and perform margin analysis of all orders that fall within the company guidelines of low margin
Analyze and inquire as to the reasons why the order is entered with low margin
Work with nationwide sales team and Order Processing department to make any necessary corrections found during the review
Confirm any expected back-end rebate programs with the Vendor Management Team
Gather facts from the sales team and perform business analysis on trans-shipment orders to ensure that the decision made by the sales team is the best suitable solution for the company
Obtain management approval on the low margin and/or trans-shipment transactions
Release orders for dispatching upon timely review
Set up/review customer log-ins to ensure full compliance with internal control policies on customer access
Research ad hoc inquiries as to the profitability of a transaction, customer(s) or sales rep
Follow up with vendors for any incorrect billing
Assist in month-end sales cut off
Strong understanding of business dynamics and fiscal responsibility
Strong communication skills - both verbal and written
Extremely detail and task oriented
Must have excellent organization skills
Quick Learner
Team-oriented, self-motivated & energetic professional
Strong knowledge of Excel and MS Outlook
AA degree in Business or Accounting preferred
Minimum of 2-year experience performing profit analysis or business analysis

161

Desktop Support Technician Resume Examples & Samples

Desktop support (troubleshooting software/hardware)
Asset Management (shipping and documenting inventory)
Windows 7 and MS Office 2010

162

Desktop Support Technician Resume Examples & Samples

Must possess COMPTIA A+ Certification
Be able to lift 50 lbs (more with assistance)
Be able to resolve printer hardware issues, hard drive, ports, cables issues
Experience with SLA’s and service call tracking systems
Communicate clearly with customers and management
2 or more years of printer support experience in corporate environment

163

Desktop Support Technician Resume Examples & Samples

Two or more years’ experience with Windows 7/8, OS X, and desktop applications
Knowledge of Linux operating system support
Knowledge of operating systems, applications, networking standards, protocols, security, and performance tuning
One or more years’ experience with Wireless networks, VPN clients, and push technologies
Familiarity with Ghost and/or other disk imaging technologies
Working knowledge of backup technologies and applications
Understand and enforce computing best practices and policies
Troubleshoot and fix printers and faxes
Graduated from college with 2-year degree or equivalent work experience

164

Desktop Support Technician Resume Examples & Samples

Respond to client support tickets in a timely manner, prioritizing and tracking
Deskside Support covering all hardware, software and operating system issues
Hardware and software
Refresh Equipment
Hardware Break Fix
Desktops, Laptops, Tablets, iPhones and Printer support
Asset management support

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Desktop Support Technician Resume Examples & Samples

Provide Tier 2/3 laptop/desktop deployments and Break/Fix (Windows and Macs)
Provide Tier 2/3 printer/fax deployments and Break/Fix
Assist in the procurement of relevant IT equipment and supplies
Asset Management and managing financials of IT for the responsible offices
Provide other user support and training as required
Manage IT Department documentation and knowledge articles where applicable
Perform Preventive Maintenance of LAN Support, and Active Directory support

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Desktop Support Technician Resume Examples & Samples

Troubleshooting desktop and laptop hardware (30%)
Installing and troubleshooting applications from our large software portfolio (20%)
Technical phone support, documenting problem resolution in our help desk ticketing system (20%)
Working with customers, peers and management on technical solutions (20%)
Participating in an on-call rotation and other duties as assigned (10%)
Requires a minimum of an Associate degree in a related discipline or experience in lieu of an Associate degree
CompTIA A+, Network+, Microsoft or other industry related certifications
Exhibits strong communication skills, both verbal and written at all levels
Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements
Basic understand of IT Security requirements

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Desktop Support Technician Resume Examples & Samples

Lay down base image, install additional software and prep computer equipment such as desktops/laptops/tablets for installation
Deploy computer equipment such as desktops, laptops, tablets and printers to agency staff
Assist with special projects such as preparing computer equipment for surplus

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Desktop Support Technician Resume Examples & Samples

Minimum of 6 months technical experience preferably in a corporate support environment
Ability to troubleshoot and resolve issues related to the following required: Windows NT/2000/XP/7, desktop hardware, common desktop software and LAN connectivity required
MCP (Microsoft Certified Professional) highly preferred
Excellent time management, issue management, and prioritization skills required

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Desktop Support Technician Resume Examples & Samples

3-5 years of IT support (mixed and desktop is acceptable)
Experience with Active Directory, Citrix, Norton Ghost
A get it done attitude and someone who will accomplish a task no matter the need

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Desktop Support Technician Resume Examples & Samples

Provide customer service to “Internal” customers by supporting company desktop systems, hardware, peripherals, applications, software, and additional support according to IT Best Practices and internal SLGs
Rotate “first-line” support according to schedule. Troubleshoot, log, and assign work orders according to standards as detailed in the IT Operations Manual. Handle calls according to outlined time frames, and transfer or escalate as appropriate. Arrange for personnel substitution if schedule conflicts with vacation or time off
Interact with FIS and additional vendors when resolving issues, implementing new projects, or performing upgrades. Escalate issues appropriately when all troubleshooting and resolution paths have been exhausted
Complete and document all work orders according to internal SLGs as detailed in the IT Operations Manual. Travel to branches and additional operation locations when required
Perform or assist in the development, implementation, support, and documentation of new and existing technology solutions
Support “IT Primary / Secondary Responsibility” areas when required. Understand and document the functionality of all systems and/or software, and who to contact for support when necessary
Rotate on call duty as scheduled. Arrange for personnel substitution if schedule conflicts with vacation or time off
Maintain the physical inventory, warranties, asset management, and licensing of PC’s, hardware, peripherals and software through the Service Desk Software
Attend formalized training and continues to keep current and enhance knowledge of computer hardware and software through courses, certifications, or continuing education
Maintain a good working relationship with bank employees. Demonstrate strong interpersonal skills with the ability to work independently and motivated to work as a team player to contribute to the success of the department and in turn, the organization
Perform other related duties as assigned in accordance with qualifications
1 year: IT support experience

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Desktop Support Technician Resume Examples & Samples

2 or more years of pregressive helpdesk and desktop support experience or equivalent combination of education and work experience
Ability to travel to area client sites
Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment; Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems
Applies good understanding of customer service techniques as required to address PC

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Desktop Support Technician Resume Examples & Samples

Bachelor's degree in a business or technical field
2+ years marketing or sales experience in related technology field
Strong quantitative and analytical skills
Demonstrated interpersonal and communication skills including strong negotiating and selling skills
Outstanding attention to detail, organizational and project management skills
Proven team player who can work collaboratively and interface with all levels of organization
Self-directed, requires minimal supervision
Proficient use of relevant business systems (Microsoft Office, JDE, Business Objects, etc.)
Demonstrated leadership capabilities

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Desktop Support Technician Resume Examples & Samples

Support multiple Physician Practice business office locations, on site and remotely
Augment support and onboarding of physician practice locations in remote markets as the need arises
Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems ,software, and related IT sanctioned peripherals
Experience installing and configuring both hardware and basic desktop software
Knowledge of LAN server systems
Frequently develops new or improves existing processes for supporting systems, escalations, engagement and project
Management (currently using OPAS ticketing system)
Customer Service / Deskside experience to address PC problems
Prior experience in IT operations and support for outpatient healthcare locations
Prior experience with Remedy Incident Management
Microsoft or A+ certification
Dell Warranty Certification

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Desktop Support Technician Resume Examples & Samples

Respond to phone calls, email, and in-person requests for technical support
Install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
Recommend and perform upgrades on systems to ensure longevity
Assess functional needs to determine specifications and coordinate with procurement staff for the purchase of hardware and software
Assist in the organization and inventory of all desktop hardware and software resources
Collaborate with helpdesk and tier 2 personnel as appropriate to determine and resolve problems in a timely manner
Support users in the use of computer equipment by providing necessary training and advice
To log all users support to the Remedy ticketing system

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Desktop Support Technician Resume Examples & Samples

Responsible for maintaining, configuring, and upgrading computer systems
Create documentation for processes developed
Performs complex computer repairs and coordinates vendor support for more critical repairs Responsible for maintaining and updating hardware and software inventories
Build and certify new corporate computer images (Both Windows and MacOS)
Troubleshoot hardware issues, interfacing with vendor support organizations as required
Manage network/shared printers with and without AD for use with Mac and Windows
Provide diagnostic support to remote users for computer hardware/software issues
Support physical movement/relocation of computer related equipment
Clearly and concisely communicate technical information to non-technical users at all organizational levels
Required to carry a cell phone/pager and be on call for emergencies
3-5 years of broad desktop/laptop support and IT customer service experience
Demonstrated knowledge and ability to repair computer hardware and software
Excellent analytic, research and computer capabilities with a strong understanding of Mac OS X, Microsoft Windows Operating Systems 7/8/10, and MS Office Suites
Demonstrated strong verbal and written communication and interpersonal skills; attention to detail and accuracy in work; and time management and organizational skills
Demonstrated knowledge of and experience performing superior customer service
Demonstrated ability to work independently and/or on a team and meet deadlines

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Desktop Support Technician Resume Examples & Samples

Microsoft/Windows Troubleshooting: The ideal candidate will need to be familiar with Microsoft Office and how to navigate in a Windows 7 operating system
Browser and Application Support: The ideal candidate will need to be familiar with supporting various browsers and applications
Experience working in a Linux environment is a plus
Great communication and customer service skills
Microsoft Office Experience
Familiarity with Windows 7 Operating System

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Desktop Support Technician Resume Examples & Samples

Be able to resolve hardware issues, hard drive, ports, cables issues
Be able to determine if warranty repair will be needed on desktops and laptops
1-3 years of desktop support experience in corporate environment

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Desktop Support Technician Resume Examples & Samples

Fulfillment of technology service requests related to the imaging, setup, deployment and movement of computing hardware (desktop, laptop , virtual/VM, peripherals, etc.) utilizing predefined process and documentation
Fulfillment of technology service requests related to software installation including shrink-wrapped and packaged applications, development tools, internal applications and system related software and drivers utilizing predefined process and documentation
Fulfillment of technology service requests related to mobile devices utilizing predefined process and documentation
Fulfillment of technology service requests related to video conference and audio-visual support for meetings and internal events
Provide second tier technical support for end user systems and products for internal associates of all organizational levels
Support, troubleshoot, repair or replace computing hardware and related peripherals, physical and virtual, operating system, software related issues, mobile devices, video conference systems, and audio-visual products
Management, administration and maintenance of computing hardware, software, and mobile devices utilizing standard industry tools, management consoles and administration portals
Track computer related equipment from an asset management perspective
Utilize asset management software and supporting hardware to ensure accuracy and completeness of computer related equipment inventories

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Desktop Support Technician Resume Examples & Samples

Minimum 3 years of Service Desk Experience
Minimum 3 years PC and Mac support hardware and o/s troubleshooting skills
Minimum 3 years of Mac OS X and Microsoft Windows and MS Office experience
Experience with remote access troubleshooting and PC imaging software
Familiarity with networking and voice/data cabling
Experience with system monitoring systems
Basic experience troubleshooting server, network and telecom issues
Experience with Avaya VOIP
Disciplined approach to troubleshooting

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Desktop Support Technician Resume Examples & Samples

The candidate should possess strong team skills, communications skills, and technical skills
Work in a small team environment
Analyze and resolve operating systems, hardware, and application issues
Log all time tracking in an accurate and timely manner
Redirect problems to appropriate resource
Prepare activity reports and responsible for meeting individual and team goals
Stay current with system information, changes, and updates
Some travel requirements to remote sites

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Desktop Support Technician Resume Examples & Samples

Supports end-users via phone, remote support tools and hands on interaction
Skilled in issue determination and resolution
Supports Microsoft Office application issues
Supports Windows 7, 8
Supports IOS on Apple hardware
Support Android OS
Supports wireless connectivity for approved hardware and mobile devices
Installs approved applications in a timely manner
Escalates issues and effectively communicate to appropriate personnel for resolution
Documents all work related to customer incidents through Sheridan ticketing system
Writes and edits knowledge base articles of known issue resolutions and technical information
Occasionally lift and/or move up to 50 pounds
Deploy and move workstations
Some travel required to support remote offices (10 – 25%)
Reads and abides by the company’s code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs
Must have excellent customer service skills and strong verbal / written communication skills with the ability to communicate effectively with both novice computer users and experienced professionals
Must effectively manage time to make certain customer incidents are properly responded to in a timely manner
Must have experience in a first call resolution focused environment
Must have working knowledge of imaging, setup, repair and configuration of Dell, Apple, Microsoft related hardware
Must have working knowledge of Microsoft Windows operating systems (7,8), Microsoft Office (2010, 2013) and the ability to troubleshoot related issues accordingly
Must have experience with Active Directory administration
Must have working knowledge in the configuration and troubleshooting of network printers, scanners and other peripherals
Must have the ability to prioritize tasks and effectively complete assignments within an estimated time frame
Associate Degree and/or related certification and 2 or more years of related experience in a Desktop Support environment preferred
Windows 7, 8 operating system troubleshooting and configuration
Microsoft Office 2010 / 2013, configuration and troubleshooting
Desktop hardware / software installation, configuration and troubleshooting
Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting
Desktop imaging creation / deployment experience with MDT or SCCM preferred
Ticketing system documentation and knowledge base article creation experience

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Desktop Support Technician Resume Examples & Samples

Provides basic troubleshooting assistance and ticket resolution for personal computer users
Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs
Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors
Recommends hardware solutions regarding personal computers in assigned areas
Assists with computer studies, projects, and implementation of policies throughout area of assignment
Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems
Collage Associates with 1 to 3 years’ experience
Active Directory, VPN, and ticketing system experience
3+ years of experience with Windows 7
3+ years of experience with Staging and Imaging Tools
At least 1 year of experience with MAC/Apple Support
At least 1 year of experience supporting mobile devices
Experience working with personal computer hardware, software, systems, local area networks and terminology. Experience with desk tops, laptops, and all related equipment
Good organizational and problem solving skills
Ability to operate computer peripherals including monitors, printers and scanners
Experience providing desktop support in an enterprise environment

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Desktop Support Technician Resume Examples & Samples

Provides on-site desktop and other technical support to users in research labs and academic administration, including support solutions customized for the needs of particular research or administrative working groups
Performs basic installations, repairs, upgrades, and maintenance on hardware, software, computer peripherals and computer-aided scientific research equipment
Troubleshoots technical problems, answers customer questions and resolves issues. Occasionally refers issues/questions to appropriate personnel/manager for follow-up, but resolves most issues independently and without referral
Instructs users in the operation and appropriate usage of systems/equipment
Provides procurement recommendations and technical specifications for departmental purchasing
Performs ongoing analysis of local computing environment and makes recommendations for technology or process improvements
Assists in the analysis of technical products, systems and/or software. May take lead role in technology evaluation projects or technology implementation projects
Performs testing for product evaluation and deployment projects and works with the user base to assure that the solutions meet requirements
Performs or updates inventory as appropriate
Updates tickets and assignments according to established procedures
Three or more years of field support experience
Experience working with a variety of operating systems and software; at minimum must have experience with either Mac OS or Windows OS; experience with both preferred
Strong customer service orientation and ability to follow through issues to resolution
Ability to interact with individuals at all levels within an organization, including IT staff, faculty and research staff, clinicians and clinical staff, administrators and students
Knowledge of academic and/or research operations and the use of information system applications in an academic environment is preferred but not required
Must be able to function as part of a team providing a high level of quality service to clients

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Desktop Support Technician Resume Examples & Samples

3+ years' experience providing second level desktop support of hardware and software applications
3+ years' experience supporting virtual private network (VPN) usage and other security tools like anti-virus and hard drive encryption
Experience supporting Windows 10
Strong customer service and phone skills

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Desktop Support Technician Resume Examples & Samples

1+ year of helpdesk IT support
Ability to reset a password in Active Directory
Excellent customer service ability

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Desktop Support Technician Resume Examples & Samples

2) Windows experience
3) Someone who can come in and know what they need to do without direction. They should have knowledge of the basic mechanics of IT
4) Stellar customer service, laid back, but a hard worker

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Desktop Support Technician Resume Examples & Samples

Troubleshoot and decipher problems by asking probing questions and utilizing available tools
Research, resolve and respond to various user requests and inquiries
Provide detailed description of problems and resolutions in the ticketing system
Maintain a predefined call closure rate on incidents entered into the ticketing system
Assist office/warehouse personnel with PC hardware and software, RF devices, printers, copy machines, fax machines and various other equipment
Ability to be on-call
Windows XP, 7 troubleshooting
Windows Server Operating Systems a plus
Printer troubleshooting and repair
Wireless, RF device break/fix
Virtualization a plus
Hardware troubleshooting/repair
Phone System management a plus
Active Directory, DNS, DHCP knowledge

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Desktop Support Technician Resume Examples & Samples

Associate’s degree in Information Technology, Computer Science, MIS or related field or equivalent work experience
Experience in information systems environment, preferably in IT/Network Security 1+ Years
Education in cyber security with General IT helpdesk experience or some certifications in IT and some experience with cyber security
Background in customer service is required
Knowledge of IP Addressing and basic networking concepts
Knowledge of current and emerging security threats and vulnerabilities
Experience with investigation of security incidents and an understanding of application vulnerabilities
Knowledge of security issues, techniques, tools and implications
Familiarity with developing/maintaining security policies, procedures, and incident response activities
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone and by written communications in a clear, straightforward and professional manner
Fluent knowledge of Microsoft operating systems and applications - Proficient in Word, Excel, PowerPoint
Ability to multi-task and manage time effectively
Ability to work in a team environment, sharing workloads and responsibilities
Ability to produce metrics reports on security initiatives

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Desktop Support Technician Resume Examples & Samples

Install and configure applications on computers
Setup and configure computing peripherals such as printers, DVD read/writers, monitors, scanners, mice, keyboards, and other equipment
Troubleshoot computer and peripheral issues and document resolution via Help Desk application
Perform post-resolution follow-up to Help Desk Calls
Provide hardware replacement, cleaning, or repair as needed
Maintain compliance with software licensing and inventory
Perform hands-on fixes at the desktop level including installing and upgrading software, implementing file backups, and configuring systems and applications
Participate in on call rotation as needed
Relocate computer and peripheral equipment as needed
Perform other IT duties as assigned
5 years previous experience supporting desktops and peripherals in a Windows environment
Combination of education and experience to demonstrate proficiency in PC configuration, maintenance, and troubleshooting
Some knowledge of remote access and VPN helpful
Ability to communicate effectively with both technical and non-technical staff
Ability to work effectively at all levels in a collaborative team environment
Ability to organize, prioritize, and multi-task
Ability to embrace process improvements needed as a result automation
Professional demeanor with a positive attitude
Some higher education Associate degree or college level course
Certification preferred but not required

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Desktop Support Technician Resume Examples & Samples

Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems — you make it happen
Customize the customer experience for every individual—all communication, instructions, and product knowledge to the level of the individual
Determine the most cost effective repair to minimize customer downtime
Be proactive! Prepare reports for analysis of product failure trends and service issues
2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. A+ Certification – or able to obtain within first 6 weeks of employment
Solid experience and understanding of IT services and products
Enthusiastic about technology and willing to learn and stay on the cutting edge

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Desktop Support Technician Resume Examples & Samples

Interacting with network services, software systems engineering, telecommunications engineering, and/or applications development to restore service and/or identify core problems
Troubleshooting software and hardware failures and identifies network problems when related to personal desktop computers
Ensuring problems are escalated and tracked at the proper priority level
Reviewing and preparing documentation for systems, tests, and installation of software programs
Interacting in a team setting both locally and remotely, shares information, and assists others with work orders

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Desktop Support Technician Resume Examples & Samples

At least 4 years’ experience supporting Windows operating system computing environment
Four-year college degree desired
Strong customer service skills/experience required
Strong knowledge of Windows 7
Experience with networking/remote access including virtual private networks, IP phone, and business applications preferred
Experience with server infrastructure desired
Must be able to work independently and self-directed
Must have excellent organizational, verbal, and written communication skills
Should be flexible and able to complete projects outside normal daily duties as needed

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Desktop Support Technician Resume Examples & Samples

3 years of break fix experience in an enterprise level environment support 300+ end users. Responsibilities will include hands on support, new computer setups, print server administration, anti-virus support using deepfreeze and assisting with implementing/supporting Pharos mobile printing solution so the user can print from their phone
Strong Mac background (10.6-10.10). They will be piloting 200 iPads this year and use JAMF for an MDM solution
Experience working with imaging tools in a Windows and Mac environment. They currently utilize Acronis and will be migrating to a WDS. They do more than 1,000 PC setups a year with complex data transfers and all users have several different licenses/applications on their pc's

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Desktop Support Technician Resume Examples & Samples

One year relevant work experience with computers, network operating systems, and data communications troubleshooting
Working knowledge of network PC hardware, and Windows OS installation/setup
Valid unrestricted Florida Driver’s License required for travel to satellite facilities
Superior customer service skills a must
Verbal and written English skills required

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Desktop Support Technician Resume Examples & Samples

Second level support desktop break/fix trouble tickets according to department SLA's. Includes warranty repair for Dell machines and some printers
With management supervision and approval, research, test and implement new ways to streamline support for corporate campus
Research and share information on new technologies that will benefit corporate campus desktop users

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Desktop Support Technician Resume Examples & Samples

6) Knowledge of Remote Access Tools (ex. Bomgar)
8) Microsoft certification preferred
9) Ability to write clearly and communicate information & ideas
11) Be able to manage end user expectations
Job Duties
W2/ HOURLY PAY RATE: Open (based upon experience and qualifications)
There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs

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Desktop Support Technician Resume Examples & Samples

Provide support for end-user equipment
Provide support for end-user software
Maintain local technological equipment
Responsible for installing, maintaining and repairing corporate systems and products
Support executive teams and guests as needed when on site
Proven track record of success in desktop support roles
Ability to handle themselves professionally in an Executive environment
Ability to prioritize tasks with limited managerial supervision
Has at least 3 years' experience in supporting a Corporate IT environment
Windows 7 and 10 administration

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Desktop Support Technician Resume Examples & Samples

Oversee new employee device set ups, user accounts, and access to resources
Manage Images/applications in Configuration Manager(SCCM) and Apple Deployment systems
Serve as an escalation point for Desktop Support I technicians
Provide mentoring/training to junior technicians
At least four years of technical support experience
Excellent Operating Systems knowledge - Windows 10, OS X, iOS, Android
Excellent Desktop software knowledge - Microsoft Office, modern browsers, hardware, software, and networking concepts
Experience with Apple/Windows Deployment Technologies
Demonstrated experience with managing imaging solutions
Demonstrated Project Management Experience
ITIL Training/Certification
Experience with virtualization and cloud-based concepts (VMware, Hyper-V, Azure)

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Desktop Support Technician Resume Examples & Samples

Provide telephonic technical support for the installation, coordination, and daily operation of user application software on the network
Provide remote troubleshooting of network, PC, or software issues using remote tools
Provide quality customer service support in a prompt, courteous, and timely manner by performing follow-up investigation and communicating the resolutions either verbally or in writing. Use discretion and judgment to organize and perform the requested services promptly and efficiently
20% Departmental support / documentation / response
Document technical support calls / work orders in the departmental work order management tracking system
Provide assistance in network planning, engineering, and architecture
Provide analysis, relay results, and offer support to assure proper escalation during periods of substandard system performance or outages
Advise supervisor or senior personnel of network failures or degradation, and assist in the modification or correction of the same
Assist with the evaluation of new products as assigned
Provide supporting documentation for diagnosis, corrective action, and to record service visits and equipment utilization
10% Administrative duties
On-call on a rotational basis to respond to software or hardware issues as required. Department issued cell phone provided during the on-call period
Respond to calls during the course of daily operations via department specified device (i.e. pager, radio, telephone)
Attend local and national professional meetings and workshops as required and funded to maintain familiarity with the latest technological advances and to communicate his/her insights to co-workers via formal presentations
10% Other duties as assigned. Job descriptions are not intended and should not be construed as an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Management reserves the right to revise duties as needed

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Desktop Support Technician Resume Examples & Samples

Possess 1 to 2 years’ experience in a break/fix environment
Able to lift and palletize heavy equipment. (PC’s, monitors, printers.)
A certain degree of creativity and latitude is required
If interested, please send your updated resume to dbanks@apexsystemsinc.com

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Desktop Support Technician Resume Examples & Samples

Provide the hands-on day to day support for PC based systems that are utilized to answer incoming calls, access appropriate on line information and document calls
Willingness to provide after-hours support
Willingness to support weekend maintenance efforts
Provides troubleshooting of hardware, software, network, and telephony issues. Must be able to react with appropriate sense of urgency to all technical issues
Will provide the technical support for all tools utilized by PATS including the scheduling tool, Knowledge database and our documentation syste
Develop solutions to a variety of complex problems. May refer to established precedents and policies
Create project plans including timelines and milestones and track progress for complex problems
Communication planning, information distribution, performance reporting, and issue closure
Ensure personal understanding of all quality policy/system items that are personally applicable. Follow all work/quality procedures to ensure quality system compliance and high quality work
Associate Degree in a computer technology field and 2 years of IT or related experience
Bachelor degree in Computer Science or business related discipline
Understanding of IT Infrastructure tools, technologies, concepts and nomenclature
Experience in business process definition, requirements definition and technology solution research
Experience in facilitating small to large groups through challenging discussions
Strong interpersonal, oral, presentation, and written communication skills
Prioritization skills
Hands on PC Hardware Knowledge - intermediate laptop troubleshooting
PC Software Knowledge -- Good working knowledge of MS products(specifically MS Office products)
Windows Knowledge - Good working knowledge of Windows features, installation, and troubleshooting. Virus detection and cleaning
Internet connectivity Knowledge - Home connectivity/Internet/VPN knowledge. How it connects and how it works. Basic troubleshooting
Contact Center phone system knowledge - Cisco Unified Intelligence Center and Verint preferred. Headset setup and troubleshooting
Database reporting knowledge - Oracle/SQL server reporting: generation of reports
Experience with Dreamweaver and search engines a plus

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Desktop Support Technician Resume Examples & Samples

CompTIA A+ certification is required
Entry level -2 years of hands on technical knowledge of laptop and desktop design and software installation required
A certain degree of creativity
If interested in this position, please send your updated resume to dbanks@apexsystemsinc.com

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Desktop Support Technician Resume Examples & Samples

A strong computer professional who is able to prioritize workload and maintain a positive relationship with various personalities
Diagnosing and resolving PC technical issues
IPads/iPhones – basic configuration, software installation and wireless network setup/connectivity
Various peripheral computer equipment, dual monitors, printers, scanners, etc
Personal UPS (Uninterruptible Power Source)

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Desktop Support Technician Resume Examples & Samples

High level of Customer Service – will be working directly with all users
Great communication and coordination skills around detailed task management and hand-off
Desktop Support – ability to image systems and address system issues as they arise with customers when handing off upgraded systems
Hard Drive Installation

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Desktop Support Technician Resume Examples & Samples

Uses specified systems and diagnostic tools to troubleshoot desktop, laptop, and peripheral hardware, software, applications, operating systems and related network problems for individual users and resolves basic to moderately complex issues or escalates as needed
Completes work orders and move/add/change requests with general direction, including patches, upgrades, software deployments, installations, repairs and preventive maintenance on desktops, laptops, servers and related systems and completes documentation
May assist in the installation and configuration of voice and data equipment
Provides training and technical assistance to users
Bachelor’s degree in Computer Science or related field, or equivalent working experience
Windows OS experience
Organizational skills and the ability to follow through on all tasks

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Desktop Support Technician Resume Examples & Samples

Knowledge of advanced computer diagnostics, configuration, installation
Strong grasp of Windows and excellent analytical problem solving skills
Experience with Linux flavors such as Ubuntu, Red Hat, and Fedora a plus
Exceptional interpersonal skills, with an emphasis on rapport-building, listening, and pertinent questioning skills
Strong documentation skills. CRM Experience is plus
Disk imaging/replication using Ghost

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Desktop Support Technician Resume Examples & Samples

Provides technical support and training to personal computer and PC network users
Assists users in solving problems using available hardware and software tools
Also supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals

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Desktop Support Technician Resume Examples & Samples

2 years of desktop support, customer support and/or helpdesk experience
2 years of experience with Microsoft Operating Systems
Experience with end-user support process for desktops and laptops (first-call resolution, problem tracking via automated, prioritize work request)
Familiar with HP printer management, including physical replacement, network programming and device set up (ability to lift at least 25lbs)
Office productivity applications, email clients, Citrix clients and various other applications

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Desktop Support Technician Resume Examples & Samples

Associate's degree in computer science or related field
Microsoft certified systems engineer (MCSE) desirable
Equivalent combination of education & experience will be considered
At least 1 year in a help desk support role. 1-2 years preferred
Demonstrates excellent verbal communication and writing skills
Demonstrates good customer service skills and motivation
Must be responsible and dependable
Ability to work well with various people from staff to high-level administrators
Demonstrates experience in using, configuring, and troubleshooting Windows computer platforms in an active directory environment
Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications
Experience with configuration of Outlook/Exchange. Able to solve Outlook configuration issues such as permissions, views, calendar-sharing, email rules, data migration, etc
Working knowledge of LAN/WAN hardware and administration
Working knowledge of managed care operations desirable
Experience with imaging solutions such as Altiris desirable

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Desktop Support Technician Resume Examples & Samples

Support the full-time desktop support team with daily duties and assignments
Support IT division-level projects such as the Faculty Pool and others as they arise
Excellent attention to detail, organization, and customer service skills
Experience working independently and with a team
Must be able to work 24 hours per week between the hours of 8am and 4:30pm

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Desktop Support Technician Resume Examples & Samples

Provide level 1 technical support and incident management service desk functions -Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
Performs maintenance and repair services -Instructs customers in the operation and maintenance of the system
4 years of desktop support, customer support and/or helpdesk experience

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Desktop Support Technician Resume Examples & Samples

Configure and prepare windows Desktops, Laptops and setup user profile as per the standard procedure
Configure and prepare Mac machine for Designer as per the standard procedure
Troubleshoot and provide remote support to end users for any VPN related issues
Troubleshoot any wireless connectivity issues for Employee and Guests
Provide support to establish Video calls between the offices as well as with outside vendors
Install office 2010/2016/Adobe creative cloud/Any custom software as per standard procedure
Install and setup Avaya desk phones and cell phones. Basic Telephone knowledge is plus
Troubleshoot issues on printers (Hp, brother, Ricoh, Epson, canon) and open up a service ticket with vendor as and when needed. Keep inventory on toner or waste toner inventory
Managed computer networks with Symantec Antivirus endpoint protection suite. Troubleshoot any virus issues and do the routine cleanup to maintain client machines
Perform frequent Employee moves within the office based on requests from HR dept
Provide support to various branch offices, Satellite offices, retail stores, etc
Liaise with other IT personnel for problem resolution

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Desktop Support Technician Resume Examples & Samples

3rd, 4th or 5th year students of Computer Science or related field and/or with equivalent work experience
Working knowledge of Local Area Networks (LAN)
Client service skills
Analytical and problem solving abilities
A high level of written and spoken English as you will be communicating with colleagues from our global offices on a daily basis

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Desktop Support Technician Resume Examples & Samples

1 to 2 years’ experience in a break/fix environment
Lift or maneuver up to 50 lbs. (PC’s, monitors, printers)
Reliable and punctual

215

Desktop Support Technician Resume Examples & Samples

Configure and deployment of Information Technology resources. Includes, but is not limited to desktop, laptops, handhelds, printers, mobile devices, etc
Assist in coordinating audio visual setup and videoconference support
Responsible for understanding and enforcing the departments Policies and Procedures
Responsible for documenting solutions to Technology issues

216

Desktop Support Technician Resume Examples & Samples

Install, configure, maintain, trouble-shoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products
Follow stepped procedures for a variety of repetitive upgrade situations
Perform administrative functions and inventory control as required
Complete assigned work orders by due date within established goals

217

Desktop Support Technician Resume Examples & Samples

Maintains, analyzes, troubleshoots, upgrades, replaces and repairs computer systems hardware and computer peripherals. Act as an escalation point for complex technical and configuration issues
Softphone and Hard Phone Configuration and Administration
Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus and MS Patch updates
Monitor and Maintain Site’s DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration
Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT group
Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology
Employee will need to provide minimal training and technical assistance to end users. Able to lead by example and act as a mentor to Desktop Support Associate Technicians
Become a Subject Matter Expert (SME) in one or more areas vital to the success of the call center such as production application support, internal e-mail support, and quality assurance system support
Creating/Updating documentations like SOPs; Job Aids, FAQs, etc

218

Desktop Support Technician Resume Examples & Samples

Repair desktops, laptops and printers by replacing motherboards, HD’s power supplies as well as printer maintenance kits, fusers and rollers
Ability to manage print servers
Some exposure to CISCO switches would be a plus
Understanding of spooler connectivity issues
Understanding of permissions
Be able to carry HP laser printers
Clean and change toner when needed
Troubleshoot print driver configuration
Understanding of both internal and external IP setup
Provides timely resolution to reported issues
5 years of level II desktop support experience in corporate environment
Hardware Certifications – Comptia A+ and or Network+, vendor certifications preferred

219

Desktop Support Technician Resume Examples & Samples

Acts as Team lead for other Desktop Support Technicians; provides direction and training to lower level Desktop Support Technicians
Provides expert level LANDesk support on all provisioning issues, software packages
Provides expert level support of conference rooms, configurations and builds
Responds to all technical emergencies outside of normal working hours as needed
Identify, troubleshoot and resolve a wide range of technical computer-related problems
Provides expert level support of RSA and VPN, all licensing and version upgrades
Provides expert level support for remote access connections using Citrix or VMware View
Provides expert level support of Multifunction Printing for Print server Management and Virtual server image updates
Responds to Security incidents and actions
Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained

220

Desktop Support Technician Resume Examples & Samples

Under the direction of the Manager of PC Services, provides second level support to end users
Maintain and repair PC hardware
Acknowledge and resolve user service requests utilizing the service request management system
Applies standard principles, concepts and techniques toward the identification and resolution of user problems
Provide resolution to an assortment of problems of moderately complex scope
Interacts with all areas of Information Services as necessary
Escalates more difficult user issues as appropriate
Some college education or formal training
1-3 years if related experience
Valid driver’s license and dependable transportation
Completing the online application fully
Providing all requested supporting materials with your application
Applying to positions that strongly match your experience, education and skills

221

Desktop Support Technician Resume Examples & Samples

Handle / perform functional and hierarchal escalations
Assist with onboarding of new team members
Assist other IS staff members with projects and/or administrative tasks as needed
Performs active listening and delivery empathy when responding to customer inquires
Act as a technical generalist / resource
Communicates professionally and clearly verbally and in writing
Plans and organizes work according to established priorities
Demonstrates cooperation, courtesy and consideration when working with others
Demonstrates accuracy and attention to detail
Maintains effective working relationships with supervisor and co-workers
Demonstrates personal integrity in all interactions
Requires basic analytical and problem solving skills
Ability to learn new tasks quickly, asking questions as appropriate
Complete assignments accurately within established deadlines
Strives to meet and exceed customer needs and expectations
Manages and prioritizes various tasks simultaneously

222

Desktop Support Technician Resume Examples & Samples

Install, troubleshoot, and maintain computer systems, teller printers, teller scanners, and other peripheral equipment throughout the entire organization
 Provide first level support of all network (Access Points, Routers, and Switches), servers, and VoIP telecommunication equipment within Retail locations
 Provide all support of network Category 6, fiber optics, and telephone infrastructure cabling in retail locations
 Troubleshoot telco circuit and pots lines demarcation points, providing loop back and line testing where needed
 Deploy and maintain out of band management devices in Retail locations, so that network equipment can be managed remotely
 Maintain stand-alone UPS battery back-up equipment and the connections to the devices
 Setup and maintain the server 2008 print queues at Retail locations
 Provide daily support of the Microsoft Windows 7 and Apple OS X operations systems
 Assist with the daily support of the appliance of Active Directory, Group Policy Objects, and Microsoft Configuration Manager to the PC level
 Support of all Retail applications
 Provide on premise support for projects and other support teams where needed
 Support the automation of solutions for common problems and help find innovative ways to resolve issues
CompTIA A+ and Network + Certifications or equivalents
Ability to travel to any location within region, requiring early morning, nights, or weekend work as necessary
2+ years’ experience with LAN and WAN equipment, network and telecommunication cabling & demarcation points, and VoIP equipment

223

Desktop Support Technician Resume Examples & Samples

H. S. diploma
A+ certification/Security+ Certification
3 – 5 years support experience that includes the following: User desktop setup Windows, UNIX, and/or Linux OS HP and/or Dell server hardware Active Directory or Novell networking
Strong verbal and written communication skills for customer interface and documentation
Organizational and time-management skills with ability to multitask effectively. Ability to learn new technologies
Experience with wifi and A/V equipment is a plus

224

Desktop Support Technician Resume Examples & Samples

Utilizes technical support tools and identifies problems and solutions to end user incidents
Assists staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, software and IP telephony solutions; ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email (Exchange) servers and audio/visual conferencing systems, applications servers and administrative systems
Interacts with varying IT/IS functional groups and management ensuring solutions are being provided by escalating tickets within the service management tool
Assists with Server Administration when needed
Interviews user to effectively collect information about the problem ensuring resolution; prioritizes incoming workload based on urgency and impact to the business; logs and tracks workload ensuring documentation reflects support actions provided
Works with procurement staff to purchase hardware and software and assess functional need to determine specifications for purchases

225

Desktop Support Technician Resume Examples & Samples

Must have 4-6 years of enterprise level Desktop Support experience supporting AT LEAST 1,000 end users
Experience trouble-shooting Windows 7 /10 OS and the Microsoft Office Suite (2013)
Printer, PC and Mobile support experience (iOS and Android)
Experience managing PC setups and deployments using standard hardware, images, and software
MCP certification highly desired

226

Desktop Support Technician Resume Examples & Samples

Must be able to obtain and maintain an Active Top Secret Clearance w/ SCI eligibility, prior to starting
Must have a Comptia A+, Network+, or Security+ prior to starting the program
Microsoft Office Suite 2010 support with concentration on Outlook
Roaming and Static profile support
Demonstrated ability to effectively troubleshoot desktop issues related to desktop integration with network, server and/or peripherals
Demonstrated ability to connect computers and peripherals given identified parameters
CE Certifications: Windows 7; MCDST
Remote control and Blackberry support
Ability to lift up to 75 pounds
HP Printer support
PKI Support
CAC Integration with Active Directory

227

Desktop Support Technician Resume Examples & Samples

Provide first and second level response for all hardware & software problems on Macintosh and Windows platforms
Perform equipment configuration on various systems and devices
Update hardware inventory information
Consistent use of trouble ticketing system to open helpdesk tickets, provide metrics, and identify sources and trends of technical problems to prevent future occurrences
Provide follow-up calls and document status to ensure satisfactory issue resolution and excellent customer service
Assist in the maintenance of system hardware inventory modules, the distribution of reports, and the uploading of inventory information
Participate in a regularly scheduled on-call shift
Occasional travel required to support other regional office locations
Advanced knowledge of OS X, Windows 7 & 8, iOS, Android and Blackberry
Advanced hardware knowledge of MacBook Retina, MacBook Air, MacPro, iMac, Mac Mini, Lenovo laptops, Dell laptops and desktops, HP, Kyocera, iPhone, Android, and Blackberry
Knowledge of Kaspersky, CrashPlan, Airwatch, Casper, LANDesk, Full Disk Encryption, BitLocker, FileVault2, Adobe Products, Autodesk Products, VMWare, Microsoft Office, and SVN
Experience with troubleshooting tools and techniques
Ability to work both independently and within a team
Ability to mentor and provide guidance to junior team members
Ability to respond to rapidly changing priorities, tight timelines, and a fast-paced environment
Ability to work independently on small projects and/or lead small project teams within the scope of the project or specialization

228

Desktop Support Technician Resume Examples & Samples

Troubleshooting MAC OSX Sierra and Windows 7 operating systems
Mobile Device support with iPads, iPhones and androids
Utilize Active Directory for account administration (unlocking accounts and resetting passwords)
Mac OS X support and troubleshooting experience
Windows 7 support and troubleshooting experience
Outlook 2013
Imaging machines (ghost)
Utilizing Service Now ticketing system

229

Desktop Support Technician Resume Examples & Samples

Experience in customer service, working with end users
Experience with ENTRUST (encryption software)
Active Directory- experience joining computers to the domain
Customer Service -this is a customer facing role, so this candidate MUST have strong customer facing skills
Critical thinking / problem solving. There will be times the individual is by him/herself and will need to be able to think through all the steps to solve the different problems that could come up

230

Desktop Support Technician Resume Examples & Samples

May be responsible for covering UPHS Physician practice locations from Center City and areas north
May require a valid drivers license and a vehicle to use for driving to UPHS practice locations
Experience working with Health System hardware, software and equipment products
Experience working with Health System process and/or system design concepts
Ability to interact with all levels of Health System personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc
Familiar with process improvement
Knowledge of healthcare operations and the use of information system applications in the practicing healthcare environment required

231

Desktop Support Technician Resume Examples & Samples

Solve a broad range of day-to-day onsite technical issues on internal desktop systems — you make it happen
Assist other IT teams (e.g. infrastructure) to minimize downtime and problems within the IT environment
Be proactive! Escalate common problems observed in the environment

232

Desktop Support Technician Resume Examples & Samples

Experience defining and delivering effective methodologies and process to enable a proactive work environment, and deliver structured work that is repeatable for all Tier 1 support individuals, or organizations
Demonstrated career progression in technical depth and breadth, and project complexity
Strong analytical, problem solving, root cause analysis and troubleshooting skills
Experience training user community on the use of technology and tools
Experience with Microsoft servers, Cisco routing, voice/data communications, network architecture and network services such as DNS, DHCP, file, print, applications
MS Exchange administration, systems security, anti-virus software configuration and maintenance, server backups, data archiving, network monitoring and alerting, software distribution

233

Desktop Support Technician Resume Examples & Samples

Attend Training to learn team processes and procedures
Process Level I team tickets and requests
Comply with standard processes and procedures documentation
Ability to coordinate with geographically dispersed teams to achieve results
Deployment of PC and phone (adds, moves, changes)
Deployment, management, and support of tablets, and other mobile devices
Provide hands-on and remote support to end users
Working knowledge of remote connectivity software
Analyze, troubleshoot and repair a wide variety of PC problems related to hardware, and software
Experience working with an enterprise ticketing system
Bachelor's Degree in Computer Science or a related technical discipline; or the equivalent combination of education; professional training or work experience
CompTIA IT Certifications a plus
2 years of experience in an IT Support Environment

234

Desktop Support Technician Resume Examples & Samples

Troubleshoot issues with in terminal commands and scripts
Responds to Helpdesk requests, ensure metrics are met; escalates higher level problems to Deskside Support Level III and IT Manager
Troubleshoots/resolves remote access problems for offsite users
Builds, reconfigures, maintains, and repairs Apple and PC workstations (desktops and portables)
Performs movement, additions and changes to equipment (computer hardware, cables)
May assist in network application installations
Assists with hardware/software set up for on-site user business presentations
Ensuring Root Cause Analysis (RCA) is robust, complete and accurate for outages
Ensure tracking and driving RCA actions to be completed
4+ years supporting desktop hardware and software in Mac/Windows-based PC/LAN environment or equivalent

235

Desktop Support Technician Resume Examples & Samples

Six months or more experience in IT help desk or equivalent education
Six months or more experience in a call center environment preferred
One year certificate from college or technical school preferred, but not required
Ability to read prepared documents
Respond to inquiries or complaints from customers and regulatory agencies
Effectively present information to employees, customers and top management
Ability to apply basic mathematical concepts

236

Desktop Support Technician Resume Examples & Samples

Respond to telephone calls, email, and personnel requests and provide IT support at the company Headquarters and remote staff
Assess and triage technical issues
Log and manage incidents using the ticketing system; document, track and monitor problems to ensure service levels are maintained
React to escalation notices to expedite resolution by prioritizing and re-balancing multiple requests
Apply business rules and best practices when reviewing issues
Multi-task in a multi-functional environment while maintaining service level targets
Provision new hardware based on corporate image, including laptop and desktops
Deploy and support Cisco VOIP phones and Video Conferencing equipment
Assist with support on Android and Apple mobile phones
Manage and support printers and copiers
Perform daily and weekly health checks
Maintain supply of ready to deploy devices
Perform asset management tasks
Perform smart hands work for data center closet equipment
Provide education on how to use office productivity software
Create, maintain and perform on-boarding training to new employees
Provides out of hours coverage for critical and planned activities
Associates Degree from an accredited educational institution and 5 years of IT experience OR a High School Diploma or equivalent (GED) from an accredited educational institution and 7 years of IT experience
Strong relational analysis skills including sound logical reasoning
Ability to analyze changes ans consistently apply standard policies and procedures
Ability to communicate clearly and professionally, both verbally and in writing
Ability to complete work within defined service targets in situations with tight turnarounds and deadlines
Customer service focus, highly organized and a self-starter
Ability to effectively prioritize and multi-task
Expert MS Office skills
Office365 administration
VMWare and VSphere administration
Desktop image design
Knowledge of SAP business functions, terminology, and interrelationships
Software deployment administration

237

Desktop Support Technician Resume Examples & Samples

Superb customer service and interpersonal skills
Tact, discretion, and good judgment required for dealing with confidential information
Desire to learn new technologies

238

Desktop Support Technician Resume Examples & Samples

Configures, installs, monitors, and maintains IT user's Workstation software and hardware
Tests, troubleshoots, maintains, modifies, validates and documents application packages
Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues
Keeps apprised of new technologies related to Workstation support procedures
Document activities and resolutions in ticketing system

239

Desktop Support Technician Resume Examples & Samples

Install and configure operating systems and applications, provide quality assurance to ensure correct operation of products
Install and troubleshoot problems with various common software applications using established procedures
Perform hardware component upgrades and replacements
Troubleshoot Internet browser issues, synchronization issues, remote access via VPN client software, RSA Security Token, wireless (Cellular broadband and WIFI), and Outlook issues
Troubleshoot problems with networked desktops, laptops, smartphones and printers
Manage Desktop Support Incident/Task assignments in system of record
Provide mentoring and technical guidance to junior team members
Collaborate, coordinate, and communicate across disciplines and departments, specifically with other technical disciplines within IT such as Network, Telecomm, and Server teams to implement cross-functional solutions
Demonstrate Company’s Core Competencies and values held within
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary
Minimum High School Diploma
Minimum 3 years IT experience
Knowledge of PC and network troubleshooting
Knowledge of Microsoft Office applications and installation procedures. Microsoft certifications a plus
Ability to assess ramification of issues and prioritize tasks based on business impact
Ability to interact with all levels of the organization
Ability to understand client/server interactions as it applies to applications
Ability to use software, hardware and peripherals related to job responsibilities
Ability to work off hours to support business needs, less than once a month

240

Desktop Support Technician Resume Examples & Samples

Troubleshoot and resolve mobile computing and communications device issues. (such as iPhones, Blackberry’s, iPads)
H.S. Diploma or GED equivalent
Must work well in a multi-task environment
Must be a self-starter, with the ability to establish priorities
Minimum 12 months experience on DaVita Help Desk (for internal candidates only)
Clinical experience a plus
Ability to lift a maximum of 50 pounds unassisted; able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, lifting, and use full range of body motion

241

Desktop Support Technician Resume Examples & Samples

Experience working with DHCP, DNS and printers
Experience using Microsoft System Center Configuration Manager
Experience with SharePoint site administration
Siemens phone switch experience
VMware and Hyper-V virtualization deployment and management

242

Desktop Support Technician Resume Examples & Samples

Expected to manage the end user support environment for all end-user hardware, software and connectivity, as well as project work
Expected to be innovative, offer transformative concepts, lead upgrades and initiatives
Expected to provide timely reporting on all aspects of the environment, and to provide Queue Management, Smart Hands support, and Asset Coordination services at site
Must be able to work independently with no on-site supervision
Must be a self-starter, who stays abreast of the latest technology, and has a passion for IT and providing a great customer experience
Must provide collaborative and consultative guidance for innovations and initiatives
Credentials should present several years of end user support experience, as well as high-level technical experience/understanding of: SCCM, Active Directory, general Systems Management, Networking, MAC, end-user hardware devices (smartphones, laptops/desktops, tablets, etc.) as well as and Microsoft operating systems platforms
Must be willing and pro-active in supporting Client Security, Computer Usage and Business Policies
Active Directory (General) - 3 years (Intermediate)
Intel and MAC/Apple hardware - 3 years (Intermediate)
Microsoft Operating Systems to Windows 10 - 5 years (Intermediate)
SCCM/(SMS) - 2 years (Intermediate)
End-User Devices Hardware - 5 years (Intermediate)
Android and iOS Operating Systems - 3 years (Intermediate)
Endpoint Security - 3-5 years (Senior)
Network connectivity and concepts - 5 years (Senior)
Team Oriented - 10 years (Senior)
Project Oriented - 5 years (Senior)

243

Desktop Support Technician Resume Examples & Samples

Interact with customers using a high degree of patience and problem management techniques to solve problems
Frequent communications and follow up during the issues resolution process
Connect networkable devices to wired and wireless networks and troubleshoot basic networking problems
Test and unsure applications are correctly installed and configured to the computer
Administration duties as assigned, including asset management tracking
Ability to recommend system modifications to reduce user problems
Excellent communication skills with both customers and co-workers
Experience configuring and testing Desktop systems with limited supervision
Thorough understanding of Desktop and Laptop hardware
General knowledge of all current Microsoft Operating systems
Fundamental understanding of networking principles
A positive is a must
Ability to apply critical thinking skills as needed
May be required to lift and carry up to 50lbs. of computer equipment

244

Desktop Support Technician Resume Examples & Samples

Knowledge of Windows 7, Windows 10 and Proprietary applications and peripherals
At minimum a Secret or Interim Top Secret clearance is required prior to interviewing*
Must be able to obtain Security+ CE within 2 months of starting**

245

Desktop Support Technician Resume Examples & Samples

Conduct on-site repairs for internal customers in a Windows and MAC environment
Troubleshooting to diagnose issues; replace/swap out equipment
Light phone support; documentation of issue resolution
Provide hardware support on laptops, desktops, and printers
System imaging and deployment, refresh and upgrade projects

246

Desktop Support Technician Resume Examples & Samples

3+ years experience as a Desktop Support Technician
Experience working in a Windows environment
Customer Service experience

247

Desktop Support Technician Resume Examples & Samples

Troubleshooting of LAN and WAN infra, including on-site servers, WAP's, Routers and Switches
Imaging new PC's and deploying out to the end user (SCCM)
Provide remote support to off site end users users RDP or SCCM

248

Desktop Support Technician Resume Examples & Samples

May require an associate's degree or its equivalent and entry level - 3 years of experience in the field or in a related area
Has knowledge of commonly-used concepts, practices, and procedures within a particular field
Primary job functions do not typically require exercising independent judgment
Typically reports to a project leader or manager
If interested, please respond with your updated resume to dbanks@apexsystemsinc.com

249

Desktop Support Technician Resume Examples & Samples

Under general supervision, provides second-tier support to end users Laptop/PC/Mac hardware and software
Handles / performs functional and hierarchal escalations. Responds to inquiries in person, over the phone, or via email with customers in completing incidents or service requests
Resolves, documents or escalates incidents and service requests
Implements and troubleshoots hardware and software deployments and department/user moves/adds/changes
Supports and maintains user account information including rights, security and systems groups
Participates in the knowledge management process, creating, and performing root cause analysis and documenting internal processes and procedures
Assists with onboarding of new team members
Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
To be a highly motivated team player with the skills and ability to manage changing priorities
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
2-3 years
Great verbal and written communication skills
Good attention to detail and ability to show initiative
Ability to plan and prioritize work with minimal supervision
Ability to prioritize, manage and perform under pressure to meet SLA’s
Ability to travel between multiple buildings and locations using personal vehicle (including Milwaukee VA)

250

Desktop Support Technician Resume Examples & Samples

Installation and support end user devices
End user workspace setup and teardown
Assistance on Global RV projects as needed
Working knowledge of Outlook and Microsoft Office
CompTIA A+ and Network+
Lenovo/Dell/HP Hardware Certifications

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Desktop Support Technician Resume Examples & Samples

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Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

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Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

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Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

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Desktop Support Technician Resume Examples & Samples

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Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

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Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

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Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Resume Examples & Samples

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