Consumer Operations Resume Samples

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F Dickinson

Francesco

Dickinson

60877 Tess Bridge

San Francisco

+1 (555) 352 8966

60877 Tess Bridge

San Francisco

Phone

p +1 (555) 352 8966

Experience Experience

Los Angeles, CA

Consumer Operations

Los Angeles, CA

Ondricka-Swaniawski

Los Angeles, CA

Consumer Operations

Ensure a Pristine Control Environment - All operational risks to be assessed and mitigated, and control/audit issues actively managed to resolution
Define and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
Execute the COB plan for split operations
Lead the team to meet business objectives by developing talent
Track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
Effective Communication for both internal and external stakeholders providing regular updates on the Operations
Regular tracking and de-risking processes from Fraud, Operational, regulatory and Information security risks

San Francisco, CA

Head-consumer Operations

San Francisco, CA

Morar, Buckridge and Reichel

San Francisco, CA

Head-consumer Operations

Lead talent acquisition, development, engagement and performance management activities for the Consumer Ops COE 2 (Australia, Singapore, NAM(Retail Ops)
Provide leadership and strategic direction for developing, implementing and maintaining efficient operations processes across the product lines
Provide direction on medium-term and long-term headcount planning in partnership with the respective regional Consumer Operations head and Chennai CSC Head
Create opportunities to expand operations capabilities for new products and services
Create product and service solutions roadmap for the COE
Strategic Direction and Thought Leadership
Position Title - Head of Consumer Ops CoE 2 (Australia, Singapore, NAM - Retail Ops) - Chennai CSC

present

Dallas, TX

MD & Site Head-chennai CSC & Head of Consumer Operations Business Unit

Dallas, TX

Huel and Sons

present

Dallas, TX

MD & Site Head-chennai CSC & Head of Consumer Operations Business Unit

present

Provide oversight to the established Workgroups to ensure continuous focus on meeting and exceeding CSC Site Standards
Full management responsibility for team – hiring and firing, performance evaluation and compensation within the guidelines of the Company
Manage and be responsible for the overall performance of Chennai CSC
Ensure the improvement and sustainment of strong VOE scores for Chennai CSC
Manage Audit reviews; oversee corrective action plans
Project management and team resource allocation
Ensure delivery of high-quality and relevant analytics solutions by the Chennai CSC organization

Education Education

Bachelor’s Degree in Supervision

University of Massachusetts Amherst

Bachelor’s Degree in Supervision

Skills Skills

Execution skills (Quick thinker who can take strategic decisions to implement, ability to prioritize; analytical thinking and attention to detail)
Ability to handle pressure, Strong inter-personal skills
Ability to prioritize; analytical thinking and attention to detail
People and Process Management, strong Communication and decision making skills
Team building - Ability to manage diverse teams, conflict management
Good customer service skills, service oriented
Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
Good oral and written communication skills (call outs to customers)
People and Process Management, Communication skills
Flexible to work in any shift

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15 Consumer Operations resume templates

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Head-control, Consumer Operations Resume Examples & Samples

University degree in area of business or finance, MBA or master preferred
Superior judgment to take appropriate course of actions in response to regulatory changes
Attention to details and comprehensiveness with ability to think through process thoroughly

Consumer Operations Manager Resume Examples & Samples

Project a positive company image; adhere to department and operational standards and objectives; insure positive customer satisfaction results
Manage and oversee the department processes including sales quotations, orders, credits, adjustments, returns, etc. in SAP
Communicates backorders, substitutions, pricing and product compatibility to customers, business desk, salesforce, credit and supply chain stakeholders
Escalates as necessary any backlog work items, and works across supply chain and other departments for resolution to customer issues
Thoroughly understands the system interfaces to and from SAP as well as the downstream processes
Managing Consumer Customer Service, web chat and social media channels for inbound and outbound delivery
Responsible for thorough knowledge of all department operations
Recommends process improvements, documents and presents those improvements, oversees testing of all new system functionality impacting the department
Reviews and analyzes reporting including productivity, accuracy rates, order and billing blocks, warehouse rejections, backorders for large customers, and incomplete orders and billing documents and all reports pertaining to Sarbanes Oxley compliance
Reviews financial transactions monthly for adherence to key controls and audit guidelines
Manages, analyzes and evaluates workload, team issues, concerns, and recommendations
Interviews, hires and trains regular and temporary employees
Responsible for coaching/developing direct reports, evaluation of employees and reports, workflow and backlog reports, productivity estimates to Senior Management
Manages attendance policies, performance issues, schedules, vacation calendars, and departmental training
Management experience in a customer service supply chain environment
Experienced in mobilizing a support team in an eCommerce company
Experienced in leading/supervising a support team in an eCommerce company
Experienced in support roles for eCommerce platform
Experience with Sales Force Live Agent or similar technology
Knowledge in social media tools and techniques
Able to maintain confidentiality
Excellent oral and written communication including critical reading skills
Critical Thinking & thought leadership
Identifying solutions and ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Minimum of 5 years leadership experience leading supervisors and teams
Experience in an inbound consumer customer service group
Comfortable with basics of different personal and mobile computing technologies
Candidate should actively participate in social media activities like blogging, community development and management, social bookmarking, commenting, etc

Regional Consumer Operations Manager Resume Examples & Samples

>10 years of work experience within financial services, large program or project management experience would be an advantage
Should have a good business and operations knowledge orientation rather than pure system orientation
Strong Excel and PowerPoint skills are essential; candidates must bring samples of presentations that they have previously done
Ability to take initiative and work independently; able to work well with cross-functional seniors and peers
Ability to work on a flexible late hour schedule as per global timezone requirements

Head-consumer Operations Resume Examples & Samples

Products- Liabilities, Credit Cards, Insurance, Mortgages, Capital Markets, Fixed Deposits
Services - Card Operations, Utility Operations, Account Opening, Maintenance, Closures, Settlements, Reconciliations, Chargebacks, Customer Investigations, Fund Transfers, Payment Operations, Projects and Process Management and Regulatory Reporting
Geographies Covered - Australia, North America, and Singapore
Position Title - Head of Consumer Ops CoE 2 (Australia, Singapore, NAM - Retail Ops) - Chennai CSC
Strategic Direction and Thought Leadership
Create product and service solutions roadmap for the COE
Provide leadership and strategic direction for developing, implementing and maintaining efficient operations processes across the product lines
Source new migrations by engaging senior stakeholders in Business and O&T verticals (expected to transition 500 FTEs every year)
Create opportunities to expand operations capabilities for new products and services
Actively engage with leadership for Global Consumer Operations off-shoring strategy
Requires leadership skills in managing large, diverse teams and stakeholders spanning varied geographies
Advanced level experience in a related role with extensive experience in business, functional and people management

Consumer Operations Improvement Analyst Resume Examples & Samples

Candidate will be responsible for identifying the current state and developing the future state end-to-end policies, procedures and associated documentation for the assigned business process areas
Responsible for solving complex business problems, breakage points and identifying operational gaps as part of the creation of the future state next steps, impact, prioritization, and estimates to remediate including proposed roadmap
Support overall process of improving internal branch, help line and call center efficiency and detailing potential training gaps
Responsible to provide mobilization expertise to the Consumer Operations, Operational Risk Management, Compliance, impacted business team mates and any other impacted stakeholders

Consumer Operations Oversight Function Head Resume Examples & Samples

Minimum Bachelor’s Degree or equivalent professional qualification
Strong experience in dealing with auditors and regulators
Sound understanding of the regulatory framework surrounding lending products (ASIC Act, NCCP, Debt Collections Guidelines, Privacy Act and relevant Guidance Notes)

Consumer Operations Manager Resume Examples & Samples

College degree required with a minimum of 5 years’ experience in online ad operations management
Extremely detail focused and self-motivated
Advanced excel skills (pivot tables, vlookups, concatenate, data manipulation, etc.)
Knowledge of analytics platforms (Omniture Site Catalyst, Google Analytics, Amplitude, Tableau) and ability to create dashboards
Knowledge of HTML/CSS and JavaScript coding languages
Knowledge of targeting & tracking best practices
Familiarity with developer tools used for troubleshooting ad issues across all ad types including display, video, and mobile (Chrome developer tools, Charles, Fiddler, Firebug, Tamper, JIRA, etc.)
Familiarity with digital ad serving concepts (CPM/CPA/RTB/ROI

MD & Site Head-chennai CSC & Head of Consumer Operations Business Unit Resume Examples & Samples

Continue to evolve Chennai CSC into a preferred destination for top talent within Citi and also outside
Continuously evolve Chennai CSC talent and skillset to cater to Citi’s resource and location strategy
Ensure the Chennai CSC team is always optimally staffed and with the right talent to ensure delivery SLAs with the local markets are met
Manage and be responsible for the overall performance of Chennai CSC
Ensure delivery of high-quality and relevant analytics solutions by the Chennai CSC organization
Provide oversight to the established Workgroups to ensure continuous focus on meeting and exceeding CSC Site Standards
Ensure the improvement and sustainment of strong VOE scores for Chennai CSC
To comply with Citigroup business standards and audit standards
To achieve satisfactory rating for internal audit and be always audit-ready for internal and external reviews
Manage Audit reviews; oversee corrective action plans
Leadership – Banking Operations, Site and People Management
20+ years of experience including 15+ years of managerial/operational experience
Experience in running a P&L/managing budget
Experience attracting top-talent
Demonstrated ability to set strategy/direction and follow through on execution while maintaining high levels of quality
Proven track record of exceeding performance expectations and delivering results
Ability to manage, coach and mentor leaders and team members
This role requires in-depth knowledge of Bank operations
Knowledge of budgeting, cost controlling and financial management
Requires experience in large transformation programs and adept in communication across senior stakeholders at country, regional and global stakeholders
High level of Analytical and Influencing skills
In-depth understanding of function and industry advances in the field of analytics
Ability to cross reference industry best practices and implement it locally at the site as well as deploy local best practices globally amongst all sites
Ability to Coach and Mentor Leader of Leaders and their organizations towards a vision
Should understand business & drive client value through Ownership and Accountability: Self and team

Head of Core Consumer Operations Resume Examples & Samples

Experience in financial management in terms of budgeting/forecasting, expense management and product allocations
Experience of managing and coordinating customer support delivery in a time-critical environment with tight SLAs
Experience of a financial services environment as well as a Risk and Controls environment
Demonstrated people leadership/management
Will be highly-motivated, strong performer
Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment
Should demonstrate a commitment to quality and attention to detail
Strong communication, both written and verbal
Strong controls orientation

Head of Consumer Operations Chennai CSC Business Unit Resume Examples & Samples

12+ years of operations experience, including 8 years in senior managerial roles and experience of program management and managing regions or global functions
Experience in management of large operations team with coverage various products and services – Liabilities Ops, Investment Ops, Card Ops
Experience in large transformation programs
This role requires in-depth knowledge of Consumer Bank products
High level of analytical and influencing skills

AVP Consumer Operations Pune CSC Resume Examples & Samples

Effective escalation procedures to raise potential reputational risks and franchise issues
Maintain a robust COB plan
Meet the financial/budgetary expense plan
Very good understanding of banking operations and branch facing processes

VP Consumer Operations Pune CSC Resume Examples & Samples

Effective Communication for both internal and external stakeholders providing regular updates on the Operations. Develop strong working relationship between the Consumer Ops site team
Build and maintain effective communication channels between employees
Very good understanding of branch facing processes
Leadership stills; strong communication and presentation / public speaking skills
Knowledge of Investment & Insurance Operations

Manager Consumer Operations Resume Examples & Samples

Employee initiatives, address people issues, effective on-boarding and training, staff has clear goals and expectations
Execute the COB plan for split operations
6-8 years of which 2-4 years in Operational process management in Retail Banking Operations
Execution skills (Quick thinker who can take strategic decisions to implement, ability to prioritize; analytical thinking and attention to detail)

Consumer Operations Enterprise Growth Initiatives Resume Examples & Samples

Drive change initiatives primarily focused on teammate communications and education
Participate/provide input in business case development
Use tactics and plans provided by functional partners to develop plans and drive actions
Identification and design of end to end processes and routines across teammate and client tools and systems
Creation and implementation of teammate and client tools needed to deliver satisfactory client experience
Support ongoing education on key processes for teammates and clients
Setting metrics and goals to ensure sustainement of tactics
Development of control plans
3+ years in a client facing position within the Retail or Commercial Line of Business within the last 5-10 years
1+ year(s) experience independently managing projects that cross at least two lines of business and/or functional areas
A minimum of one discipline which may include consumer sales/service expertise, change management and process design
Experience in business process design and improvement initiatives
Recognized as an expert corporate consultant in multiple disciplines
Experience leading or participating on formal, defined project teams
Experience leading or managing a segment of the project work
Manage project budgets and spending or P/L experience
Bachelors or Master’s degree in a relevant field of work or an equivalent combination of education and work related experience
5+ years’ experience in a branch operations role with demonstrated proficiency in multiple disciplines related to the position
Retail or Commercial LOB management experience
Broad knowledge of general banking practices across all LOBs and functional units

Consumer Operations Execution Senior Specialist Resume Examples & Samples

Excellent organization skills and ability to multi-task
Excellent time management skills and written/verbal communication
Excellent interpersonal skills and capacity to work independently
Excellent analytical skills and detail oriented
Basic knowledge of call center computer applications and outbound predictive dialing systems highly desired
Experience with SAS, SQL, Visual Basic required
Proficiency in PC skills
Extensive use of Excel for data manipulation and reporting
Advanced MS Access Data Base
Advanced MS Word
Advanced MS PowerPoint
5+ years, Financial services industry or call center business line experience preferred

Consumer Operations Resume Examples & Samples

Ensure a Pristine Control Environment
Ensure compliance with all regulatory requirements and internal Citi policies
Employee initiatives/Employee Engagement
Effective Communication with internal and external stakeholders
Graduate with 6-8 years of which 4-6 years in Operational process management
Managed a team for 2-4 years
Exposure to Funds Transfer/Loans/Investment Products/Operations would be preferred
Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
Good oral and written communication skills (call outs to customers)
Ability to prioritize; analytical thinking and attention to detail
Ability to handle pressure, Strong inter-personal skills

Consumer Operations Execution Senior Manager Resume Examples & Samples

Projects, strategy, and other operational support areas
Support senior management in their efforts to grow the business and accountability for the communication of strategic business decisions
Contribute to strategic planning, implementation, execution and monitoring within area of expertise
Manages high-level business strategy, coordinating business architecture, making general assessments of new business opportunities and analyzing trends and drivers within business areas and locations to optimize medium term strategy
Manage financials at or below targets
Manages, develops, and reviews all strategic growth / diversification and financial business plans including potential mergers, acquisitions and divestitures
Provide support on process re engineering, information management, technical implementation and business strategy
Proactively identifying and remediating risk issues timely
Demonstrate sound colleague talent and relationship management practices
Engaging and motivating their colleagues by providing feedback and reinforcing desired behaviors
Requires in-depth conceptual and practical knowledge in own areas and knowledge of other areas
Integrates industry best practices in own area to the achieve of objectives
Guides, influences and persuades others internally and/or externally
Identifies and resolves moderately complex business problems

Consumer Operations Execution Profesional Resume Examples & Samples

Primary focus of role is on day-to-day deliverables, developing solutions based upon subject expertise, and occasionally representing the business at a broader level. Develops, implements, and monitors business strategy by creating, deploying and measuring corporate business strategy and ensures that the results are monitored
Scope, plan and manage projects through the entire life cycle, ensuring delivery to time, cost and quality. This includes ensuring that the solution is capable of enabling the business to achieve benefit realization as well as demonstrating understanding of the organizational impact of change
Investigate, document and resolve project deficiencies and follow up to keep projects on schedule and within budgeted cost constraints. Provide logistical support for key team and business unit wide projects and initiatives
Assist with managing operational and administrative support for the business in the region to include business strategy; financial management; improvement activity; program governance, measurement systems & reporting; risk and compliance support, people support and development; project resourcing, and internal program consulting services
Develop and maintain effective working relationships with peer level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan
Understands key business drivers; uses this understanding to accomplish own work
Explains information to others in straightforward situations
Solves standard problems by analyzing possible solutions using experience, judgment and precedents

Consumer Operations Associate Resume Examples & Samples

Moving files in and out of the vault
Tracking and filing documents in the servicing file
Attention to detail is very important as misfiling can create issues
Must be well organized
Knowledge of mortgage documents very helpful
Requires a lot of physical movement to include standing, bending, reaching and stretching
Must be able to lift up to 50 lb boxes throughout the day
Intermediate Excel
Intermediate Word
Must be able to lift up to 25-50 pound boxes

Director, Consumer Operations Resume Examples & Samples

Build, lead, and evolve a diverse team of Demand Planners and Program Managers to meet and exceed key objectives
Continuously improve forecasting techniques, method, and approach with the objective of achieving optimum accuracy
Evolve and maintain documentation and standard operating procedures for demand planning processes and IT system requirements
Make recommended adjustments to forecast and inventory targets based on changes in demand and market trends while meeting KPI objectives and exceeding customer expectations
Lead daily, weekly, and monthly forecast and inventory planning meetings with a cross-functional team to review forecasts and inventory goals
Own disposition of finished goods end-to-end
Own and manage the supply commit process
Be the primary operations representative to retail accounts and cross-functional peers

Director Consumer Operations Resume Examples & Samples

PURPOSE: Define, lead and implement strategic cross-functional consumer centric programs (NPS) ensuring successful execution and generation of expected benefits thus contributing to the achievement of the agreed upon Global Brands objectives
PROJECT MANAGEMENT: Lead strategic cross-functional projects and manage strategic cross-functional program
PROJECT CHARTER/ OBJECTIVES: Manage resources and cross-functional project team and ensure proper staffing
RESOURCES/ BUDGET: Define project charter objectives and budget for complex/ global / cross-functional projects. Support program set-up
COMMUNICATION: Lead project communication and drive program communication. Lead Steering Board and Sponsor meetings
PROCESS: Define project and process framework and embed in inline business process
SYSTEMS: Define project and systems framework and embed in inline systems landscape
Knowledge, Capabilities and Experience
Possess a strong set of skills acquired through advanced training, study and experience
Broad & deep knowledge in own functional area, combining with broad knowledge of other areas
Consulting skills, strong communication and negotiation skills
Resolute and a good problem solver
Strong project & change management skills
Strong people management/interpersonal skills
Minimum 10 years of experience in job or job function
As manager of Experts 3 years management experience required
Ideally expertise knowledge of Medallia, Qualtrics knowledge as a plus
Minimum 5 years’ experience as project / program manager, PMO management
Profound knowledge of statistical methods

Consumer Operations Execution Manager Resume Examples & Samples

Review, approves and insure efficient processing of complex default transactions including foreclosure sales, short sales, deed-in-lieu foreclosure, borrower suspense and borrower incentive
Manage department efficiently and within budgetary parametes
Recommends and implements changes to improve processing efficiency and quality
Recruits, hires, trains and mentors employees
Motivate, incentivize and reward desired behavior through constructive feedback and utlilizing rewards and recognition
Strong mortgage banking and default mortgage servicing knowledge and experience
Knowledge of mortgage investors and insurers
Robust problem solving and analytical skills
Superior customer servicing orientation, including internal customers
Strong ability to multi-task and function efficiently in a high volume deadline-oriented environment
Proven management capabilities
Solid knowledge of the MSP mortgage servicing platform
Familiarity with accounting and financial concepts and practices
Solid knowledge of MS Excel

Consumer Operations Treasury Analyst Resume Examples & Samples

Working closely with Desk to perform end-to-end process of transactions concluded by Traders on Treasury products of Consumer business. This include Trade validation, Trade booking, settlement, confirmation generation, financial posting of entries, Mark-to-market valuations, reconciliations, regulatory reporting and investigation
Perform settlement within standard turnaround time
Perform trade validation within standard turnaround time
Handle users’ and correspondent banks’ enquiries promptly
Monitor exceptions a/c on daily basis on control and regulatory reporting related
Liaise with partners to resolve any production issue
Work closely with various groups of users; identify opportunities to streamline business processes; as well as to manage the implementation of the projects
Must have 4-5 years of work experience in Financial and investment banking operations
Must have knowledge and experience of Trade settlements in Treasury, Securities or Derivatives

Consumer Operations Execution Professional Resume Examples & Samples

Create and deliver through the full sign off process business requirements documentation by working with Key Stakeholders to elicit information and gain agreement
Utilizing key stakeholders and other available resources research, facilitate discussions, analyze and evaluate options and provide recommendations to the Program Manager/Project Manager
Identify and record risks, issues, dependencies and assumptions in accordance with project standards
Collaborate with project stakeholders to ensure end solution meets requirements and gain an understanding of the context and impact of the process to the business line
Document procedure and policy changes from current state model showing future state impacts of project and manage through the full sign off process
5 – 7 years of relevant work experience
Accounting experience is highly desired, but not required
Strong problem solving and time management skills, a superior customer service
Orientation and proven analytical capability
The ability to multi-task and function efficiently in a high-volume, fast-paced, deadline oriented environment is truly important
Solid knowledge of MS Access, Excel, PowerPoint and Word
Basic understanding of project management techniques/methodologies
Solid written, verbal and interpersonal skills as well as a willingness to give/receive support to/from other team members through development and coaching

Consumer Operations Execution Professional Resume Examples & Samples

Monthly default reporting to GSEs - Fannie Mae and Freddie Mac
Monthly GNMA Master Delinquency Report including measurement against delinquency ratio thresholds
Default report for FHA, VA, RHS and private mortgage insurers
Expert-level knowledge of mortgage banking requirements including investor guidelines and default reporting
Ability to make independent decisions and exercise sound judgment
Organized work habits

Liaison Control Consumer Operations Resume Examples & Samples

Work as an MCA facilitator to coordinate risk monitoring and mitigation, Testing, Risk Analysis, and Maintenance to ensure an effective MCA for the unit (MCA - MANAGEMENT CONTROL ASSESSMENT)
Implementation and reporting of the implementation of KYC/AML/Sanctions Compliance and AB&C programs (KYC-Know Your Customer, AML- Anti Money Laundering, AB&C – Global Sanctions and Anti-Bribery and Corruption)
Identification, Escalation, Communication, Corrective Action Plan Tracking, Coordination, Training and alignment to new requirements of the Issue Management Policy and Guidelines for the unit
Planning and coordination of Internal and External Reviews (i.e. Internal Audit, Strategic Franchise Reviews, FCR, Compliance Testing, Peer review, Regulatory Agencies)
Champions within Unit in terms of definition and monitoring of Data Integrity, Quality, Remediation and Strategy
Active escalation of emerging risk and issues identified within the business
Ensure Office Management policies implementation (i.e. Record Management, Information Security, Fraud Management, Vendor Risk Management (AB&C and Data Privacy), Continuity of Business (CoB), etc)
Undergraduate degree desirable with at least 5+ years of experience Financial services industry experience required
Knowledge of compliance, risk and control, internal control & Audit. 3-4 years of experience
Fluent English and Spanish
Action-oriented, entrepreneurial, flexible, and innovative approach to operational management
Passion, humility, integrity, positive attitude and mission-driven
Excellent influencing, facilitation, and partnering skills with key stakeholders and Management
Goal-oriented
Strong interpersonal skills – including teamwork and organisational skills
Strong attention to detail and ability to multi-task

Manager Sub-region Consumer Operations Resume Examples & Samples

Bachelor’s Degree (Preferably Master’s Degree / MBA)
Microsoft Excel expert
Microsoft PPT is a must
Access is a strong desire
Capable and comfortable with quickly learning and exploiting data inside Lenovo Systems
Statistical analysis a plus
Managing information and turning it into knowledge better than most
Work well with others/team player
Excellent communication skills whether through e-mail, phone, or face-to-face
Ability to work on multiple tasks/projects and prioritize
Excellent confrontation capabilities

Consumer Operations Execution Senior Professional Resume Examples & Samples

Assisting the business units in defining and scoping projects, initiatives and representing Deposit Operations at the New Business Initiatives Subject Matter Expert Forum
May also participate as a Project Control Committee or Project Steering Committee member or leader for projects that have impact to Deposit Operations and its functions
Assisting in the development and authorship of executive communications and presentations up to and including Board level and regulator communications, and may represent Deposit Operations on behalf of the Head of Deposit Operations in a variety of settings, including at the executive level
In the event of a business incident, the candidate may be required to coordinate with departments to assess and mitigate business impacts as well as participate in Bronze Team calls with Business Incident Management
5+ years of related experience in operations, project management and bank application systems
Ability to build cooperative relationship with all department managers in Deposit Operations, Operations Risk, Consumer Banking Distribution and Consumer Banking Risk
Communicates easily with colleagues and is at ease with substantive presentations to all levels of management; is able to organize, write and deliver impactful presentations
Track record of managing relationships with a wide variety of stakeholders
Must be a collaborative team player who enjoys working with, and as part of a larger group; open and honest with peers and superiors
Demonstrates excellent ethical and professional standards
A creative thinker who is not afraid to suggest new ideas
Excellent process management capabilities
Adapts to changing requirements and is able to balance competing priorities
Excellent organizational skills with the ability to multi-task and manage multiple, mission-critical initiatives
Relationship oriented approach; able to build profitable partnerships Results-driven with the ability to translate needs into business opportunities
Demonstrated ability to interface with all levels and functions of an organization
Minimum 7-10 years experience in financial industry
Minimum 7-10 years experience in operations

Consumer Operations Dispute Analyst Resume Examples & Samples

Establish and foster positive working partner relationships
Point of contact for partners to fulfill research requests, create disputes, support the dispute process, analyze data and provide results to meet the requests
Assist and own monthly data furnisher reports and audit presentations, (calls and in person /webinar)
Assist and present requested internal /external customer training
Work closely and build a good working relationship with team peers
May interact with industry competitors in a neutral environment to identify best practices and special projects
Act as consumer services liaison to internal Equifax compliance, legal, sales and technical teams
Ensure all activities meet compliance guidelines following FCRA and Company policies
Responsible for EFX portion of system testing and disaster recovery
Participate in GCS user acceptance testing
Budget accountable
Bachelor’s degree or equivalent combination of relevant professional experience and education required
3 years (required) 5 years (preferred) of previous banking or credit industry experience
Knowledge of Credit Reporting Resource Guide, ( Metro 2) and CFPB preferred
Ability to create PowerPoint and Visio presentations for customer engagement
Proven presentation skills
Ability to successfully interact with Data customers
Excellent interpersonal decision making skills
Strong skills with leadership ability
Ability to effectively interact with all levels of management
Proven working skills with MS Office suite, Spotfire and business analytics tools

Consumer Operations Execution Professional Resume Examples & Samples

3 - 5 years experience with MS suite of products intermediate experience of (Excel, word and PowerPoint)
1 -2 years with operation and process re-engineering experience
Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets

Consumer Operations Execution Senior Specialist Resume Examples & Samples

Primary focus is on end to end execution within defined processing parameters with expansion based on developing capabilities and or experiences. Accounting deliverables are expected to be completed timely, accurately with focus on attention to detail. Ability to understand and articulate the end to end lifecycle of assigned accounting process. Ensure procedures and accounting policy guidelines are adhered to when performing your work, as measured through quality checks by management/team leader. Understand and comply with regulatory requirements that impact your work including state and federal laws
Focus is on exceeding customer expectations, doing the right thing, thinking long term, and working together.Respond to internal/external customer inquiries within 24 hours
Understanding the importance of risk management and how it impacts your daily responsibilities, always ask the 5 whys to ensure complete understanding. Complete required Regulatory and HR compliance training each quarter by established deadlines. Escalate risk issues to management immediately
Perform your daily responsibilities leading by example and demonstrating attributes worthy of recognition.Adhere to HR policies, including attendance
Requires skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area
Applies knowledge of how the team integrates with other teams to achieve objectives
Explains job specific information
Provides solutions to atypical problems based on proven practices or procedures

MCA Analyst Consumer Operations Resume Examples & Samples

Work with MCA owners and key process owners to facilitate and coordinate risk monitoring and mitigation, Testing, Risk Analysis, and Maintenance to support the business effective control environment
Provide information regarding MCA during Internal and External Reviews (i.e. Internal Audit, Strategic Franchise Reviews, FCR, Compliance Testing, Peer review, Regulatory Agencies)
Promote active escalation of emerging risk and issues identified within the business
Assist the business groups in completing a comprehensive Annual Risk Assessment (ARA) and perform ongoing monitoring procedures defined in ARA
Assist in raising IBAMs and strengthening issue notification and escalation
Assist in delivering ‘Deep Dive’ Reviews for Risk Identification, Analysis, and Management
Provide risk and control subject matter expertise to the Consumer Operations business in managing risks
Partner with the business in root cause analysis of risk events and control breaks, and establish an effective feedback loop to management
Coordinate and perform control testing as part of the MCA for Consumer Operations. Tracking the status of MCA completion and the escalation of exceptions / control failures
Ensure compliance of the annual control must win battles (MWB) assigned by the Banamex Office of Governance & Control in alignment with the control key objectives of Grupo Financiero Banamex (GFB)
An ideal candidate would preferably be professionally qualified and have at least 2+ years of internal audit/compliance/risk background gained in consumer banking
Undergraduate degree Professional qualification (CPA, Internal Audit) preferable
Undergraduate degree (Business, Industrial Engineer, CPA, Economist, etc.)
Intermediate in English and Spanish
Action-oriented, flexible, and innovative approach to operational management
Passion, humility, integrity, positive attitude, mission-driven, and self-directed
Influencing, facilitation, and partnering skills with key stakeholders and Management
Strategic and goal-oriented thinker
Excellent interpersonal skills – including teamwork and organisational skills
Knowledge of regulatory obligations surrounding consumer banking products
Ability to work autonomously and as part of a team

Consumer Operations Execution Manager Resume Examples & Samples

Directly manages colleagues in Special Loans and the Customer Experience Team (CET)
Oversight duties include but are not limited to ARM's, SCRA, Assumptions, Subordination, Step Rate and Balloon Loans
Ensure research is accurate and letters address customer concerns
Directs workflow and ensures tasks are completed timely
Provides coaching and feedback to colleagues as needed
Identify and manage risk issues as applicable
Maintain procedures
Bachelors Degree in Business Administration or other similar discipline
4 to 8 Years of Mortgage Experience
4 Years of Management Experience
Demonstrated Effective Communication skills in dealing with both internal and external customers, partners and management
Special Loans Experience and/or Customer Contact experience a plus